questions

[lean crescent]

Why am I here I was in my bed sleeping

[eternal arrow]

My UC is been deducted

[sand path]

Contact customer service in game for purchase related issues.
@eternal arrow

[polar marsh]

@blissful forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How do I get redeem codes?? Do pubg update redeem codes?

[spring zephyr]

@night cloak What?
PUBGM doesn't have redeem codes at this current moment.

[supple wasp]

Hi anyone have any idea on cool Andy character when it will be launched.??

[storm flume]

We currently do not have a specific release date for the upcoming update, @supple wasp. Once we do, we will publish further information in #news.

[solemn bronze]

For the event of the win94, when r the winners going to be announce

[magic galleon]

Is it taking too long to link an account again? Two days ago I was here, I did all the form

[normal fulcrum]

@magic galleon There are thousands of users wo unlinked the account without reading the notification properly. So it will take some time. Please have some patience

[coral maple]

What happened to the player ID when you try to report them it's no longer visible

[magic galleon]

‏Thank you for your reply. I will wait impatiently. Just I am concerned that my account will not be recovered💔 ,thank you
@normal fulcrum

[normal fulcrum]

@coral maple If I'm not wrong, player ID is now visible below the player name on left bottom

[fleet dagger]

@normal fulcrum what about this issue?

[coral maple]

@normal fulcrum I have a video of a hacker when I try to report this is all I see no name no ID

[normal fulcrum]

@coral maple I think the name is available on left bottorm of the screen. Can you check without opening that dialogue box?

[dusty tree]

Do pistol kills in Tdm and arena count in pistol mastery achievement?

[night cloak]

what's this for

[spring zephyr]

@dusty tree No

[normal fulcrum]

@fleet dagger It will be fixed soon

[solemn bronze]

Is there any server for players of Southamerica? Events of that server

[normal fulcrum]

@solemn bronze There's a brazil server in #613267301243944960

[storm willow]

@night cloak similar to silver fragments and UC.. you can use them to purchase outfits from shop

[craggy blade]

Someone please help me out legit. I'm seriously getting high ping after the update. 300+ stable whole match.

[sand path]

Set DNS to 1.1.1.1 @craggy blade

[sullen ermine]

@sand path you can come dm i have lot of question

[storm flume]

If you have encountered an issue with the account unlinking feature, @pseudo hinge, please ask in #708032127458869340.

[pseudo hinge]

Any new update about unlink feature?

[hybrid lodge]

I m ios player when I touch right thumb in screen for aim my screen was shaking itna only happend on right thumb even I rotate screen but not stop shaking plz help

[fair lynx]

what this message means

[tiny swift]

Why don't I recieve any of the new events?

[craggy blade]

@tiny swift Maybe because many of events are available in selective regions.

[lyric depot]

I have unlinked the game and lost my account. I followed the instructions and filled out the form but I linked the new account to the same old game account Is there a problem??

[storm flume]

If you have encountered an issue with the account unlinking feature, @lyric depot, please ask in #708032127458869340.

[arctic portal]

Help

[little root]

@arctic portal please mention your issues

[arctic portal]

How can i use my fire button

[night cloak]

The UI cannot be moved or hidden, please do post that in #old @arctic portal

[polar marsh]

@deep temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow echo]

did the game loot get reduced (like scopes )?

[spring zephyr]

@slow echo No.

[surreal sail]

i have a quick scope bug, i enabled it and it doesnt show

[fiery pasture]

Hey there ,

I unlinked my account by mistake from the new issue
And I have no longer to long again in my acc please help me I spend a lot in this acc even I buy this account from some one he was linked in with Facebook but the Facebook is deactivated and I linked with Twitter and now I unliked with Twitter I have bill for everything

My ID : 5109201363
Nick name : 《MFA》Gucci
Contact number : 00971559033990

Best regards ,

[storm flume]

If you have encountered an issue with the account unlinking feature, @fiery pasture, please ask in #708032127458869340.

[cosmic gazelle]

When patch update is gonna come

[spring zephyr]

@cosmic gazelle Soon.
Wait patiently.

[slow echo]

another help needed I was the leader of a clan and wasnt able to play the game for more than 200 days and when i came back to the game after all that days my leadership of the clan was passed to another guy in the clan who I dont knw. And now that guy is offline for more than 200 days will the leadership of the clan return to me later. (What i want to knw how to get my clan back. And how many days until his leadership is changed? )

[dusty tree]

Will the premium crates be reseting tomorrow or the day after tomorrow? If yes, what time and by what timezone?

[tribal palm]

How can I get the sand storm.?

[hazy bloom]

Hey i have a problem in my syenrgy, i cant add him to lovers and idk why when i tap on - ###TOP - it doesn't do anything

[night cloak]

I want to report a cheater, i know i can do it in game, and i did and i also know i have to wait until #cheater-reports will be reopened again, but the hacker that i caught is literally level 61 and 2000 matches played he is in ace rn and i got valid video proof of him hacking

[spring zephyr]

@night cloak Report him/her at this link.
http://cheater-report.pubgm.cc/

[night cloak]

@dusty tree@Sorami.｡ﾟ+..｡ new premium crate available on 11 may

[summer pumice]

My question was related to brother in arm's ,what if I play what is point minus playing in Asia ??sorry for bad English

[night cloak]

@spring zephyr thank you for helping me!, also sorry for tag, just finished reporting, do u have any idea how much time it takes for the reply, i mean is it the same amount of time that is mentioned in #cheater-reports?

[sand path]

Nope, cheater reports is handled by the staff here, that website is upto the security team. @night cloak

[oak tinsel]

I was selecting yes on other (age ) but by mistake i choosed no than i got a massage from gameplay management . I had not used any type of cheats and something but i have to face those problems ? Plz hep

[night cloak]

@oak tinsel wait for the time to reset(count down)

[sharp onyx]

@oak tinsel that is because you had already played more than the tine limit allowed per day. Please log back in at the time stated in the msg and change it back

[night cloak]

@tribal palm the feature will be available on May 12th. Refer #news

[plain sandal]

Can we host unlimited rooms with Elite Royal Pass

[night cloak]

@plain sandal from Elite Royal Pass you'll get a 7Day room card which can be used to create multiple rooms (unlimited)

[potent sedge]

A question for those who are here and some social network of the game was disconnected and they no longer have access to PUBG Mobile. Have they already returned their accounts? I want to know if they are really returning them because I need help and I want my account back

[sand path]

Don't worry, if you have filled the form correctly, you will get it back.It takes time, they will attach your old ID to the new ID you have submitted in the form. @potent sedge

[eternal arrow]

How To Properly Unlink A Pubg Account?? Please Help Fast

[storm flume]

If you have encountered an issue with the account unlinking feature, @eternal arrow, please ask in #708032127458869340.

[night cloak]

@eternal arrow the unlink feature is disabled atm

[serene kernel]

Arabic support plz

[night cloak]

https://discord.gg/pubgm-mena
@serene kernel

[dusty breach]

My brother my facebook account pubgm Blacklist ( i am login password not use) @normal fulcrum

[storm flume]

If you have encountered an issue with the account unlinking feature, @dusty breach, please ask in #708032127458869340.

[cobalt axle]

I had updated pubg 3-4 times but all time when update of 1.76gb complete it cant stop its goes on continue its goes up 100% in play store

[night cloak]

Can you uninstall and reinstall pubgm @cobalt axle

[surreal sail]

I enabled quick scope switch in scope settings, but its still not there for me, help?

[night cloak]

Can you do a Routine Repair and check if the issue is still there@surreal sail

[surreal sail]

still there :/ @night cloak

[median wasp]

My facebook account is hacked and my pubg account is log out..
I had it loged in using my FB account..
Is there anything you can do to retrieve my pubg account??
Please help..

[stray forum]

@night cloak hi ! why every time i join cheer park i only can interact once with player and when i try to jump for shooting range points i cant says i dont have enough tokens ?

[polar marsh]

@gentle verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[whole pilot]

How did I unlink my facebook first !?

[storm flume]

If you have encountered an issue with the account unlinking feature, @whole pilot, please ask in #708032127458869340.

[blissful shard]

Is there any way to unlink friends from Facebook to not appear in the game? with Facebook synced

[storm flume]

If you have encountered an issue with the account unlinking feature, @blissful shard, please ask in #708032127458869340.

[night cloak]

@whole pilot you need to login via fb first. Right now the feature is been disabled

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @median wasp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@stray forum of so can you add that in #old

[whole pilot]

But my fb account got Disabled an year ago @night cloak

[stray forum]

@night cloakgotcha

[night cloak]

@whole pilot right now there's no option to unlink that account

[twin cove]

@night cloak any idea when the " log in with new version thing will be fixed " bcz if things goes wrong I can't reg for pmis in that case I need to make a new Id and level It up to 20 as soon as possible and everyone I am asking about when it would be fixed they saying " soon" (from last 52 hrs)....

[night cloak]

@twin cove I have no idea about the time . Try reinstalling from the playstore or appstore

[rare turret]

Hi how much do you need to answer messages

[sharp onyx]

Please refer to #news for the announcement regarding the update fix

[karmic parcel]

@sand path I WANT TO DM U

[sand path]

Yes?@karmic parcel

[night cloak]

I am from Adult states (Not smth perv)

[fossil nebula]

i have an issue where anytime i join a match, i need to manually go to settings and pick/save a control layout again, or else all the buttons are basically invisible. is this a known issue, and is there a way to fix it?

[queen juniper]

is there moderator Online answering me ?

[elfin canopy]

@fossil nebula ---> #old

Hello, @queen juniper!

What's your issue?

[lilac fulcrum]

I invited I friends to the cheer park thing and got no achievements

[elfin canopy]

What are your login methods? @open wing

[main pagoda]

Hi is recruitment filters having a issue? when i put south america i cant see anything, but if i put server as "none" it works, even showing south america

[elfin canopy]

@main pagoda ---> #old

[polar marsh]

@timber skiff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I need update abt a report
Does the button bug size has been checked?

[polar marsh]

@low grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

Did you tried repairing/reinstalling your game? @night cloak

[night cloak]

I don't want to reinstall the entire game because my button joystick get at full size when i land frok the plane

[polar marsh]

@lusty lodge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@open wing you may DM me, my DMs are open.

[gaunt falcon]

My friends account was randomly banned from Facebook which was connected to his main account he used for the game. He wants to unlink his facebook account and change it to guest or some other platform. How am I able to help guide him through this?

[storm flume]

If you have encountered an issue with the account unlinking feature, @gaunt falcon, please ask in #708032127458869340.

[glossy sable]

Don't unlink.

[fossil nebula]

ok so is it normal for the game to randomly crash on match loading screen

[vagrant onyx]

@fossil nebula nah does not seem normal

[inner moss]

Where do I report racists ppl?

[spice hollow]

@vagrant onyx Happens to me aswel 0.o probably normal

[fossil nebula]

i mean usually it hangs at like 75% but at least it used to load eventually 😔 now it just crashes and makes me reopen app

[elfin canopy]

If you want to report someone from this server, you may report them at #discord , @inner moss

[inner moss]

If you want to report someone from this server, you may report them at #discord , @inner moss
@elfin canopy in game trash talker

[elfin canopy]

Use in-game report system for that purpose, report teammate > verbal abuse.

@inner moss ^

[sour gale]

@Why the cheater report channel not opened daily ?its closed since two day
We want to sent video evidence for hackers because the reporting hackers in the game system is not active method
We are daily report hackers in the game and they not banned
The more active method to stop hackers is via this channel
Please open daily and process cheater quickly

[sharp onyx]

@sour gale The cheater report channel is personally managed by the staff here in their free time. And currently due to the new upcoming update and the current issues, they are really busy. So it will take some time to reopen.
Thank you for your patience

Please use this link for the time being
http://cheater-report.pubgm.cc

[sour gale]

@sharp onyx I was sent many video evidence with username and Id for hackers by this link and no one of them has banned
Some hackers I’m sending them since months ago and not banned yet now

[night cloak]

@sour gale same here 😂

[storm flume]

Hello, @night cloak @sour gale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fiery pasture]

What happen with our unlinked accounts ? Tell when we will wait ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @fiery pasture, please ask in #708032127458869340.

[steel wing]

Hey?I sent this photo a day ago noone answered, Look at the Win94 scope

[wintry comet]

yes he comes like this @steel wing

[elfin canopy]

@steel wing

You may unequip Win94's skin for temporary fix as of now.

[polar marsh]

@wintry comet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @oblique perch.

[cyan citrus]

i cant see the report button in a profile of player in tier overview and statistics after the update , is it just for me or everyone else?

[main edge]

Dear Customer Service,
My account was registered by the Game Center, and I lost it by mistake. I need your help to get it back please.
Note: my user account is ....
Thanks,

[elfin canopy]

@main edge ---> #708032127458869340

[tardy grove]

Why isn't scoping accurate after update.. if u move with 8x or 6x it moves in pixels

[elfin canopy]

@tardy grove DM me regarding your issue.

[night cloak]

My movement button gets small each match automatically?

@night cloak #old

[polar marsh]

@zenith stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@gusty crypt could you explain the issue

[polar marsh]

@low trench:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery pasture]

@night cloak about the unlinked accounts dos it will take long time to answer us from the Email ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @fiery pasture, please ask in #708032127458869340.

[night cloak]

@fiery pasture we don't have the information about time, as there's thousands of unlinked issue is there so it may tak a while

[gusty crypt]

@night cloak I updated the game yesterday.... Now when I opened the game, again updating.... And when I am removing the game from recent apps it's starting again..

[blissful shard]

Is PUBG currently experiencing an error? my phone always ran at 60fps and since the update it is dropping FPS, knowing that the Option is disabled to lower the fps automatically

[night cloak]

@gusty crypt did you download the game from play store or

@blissful shard in the graphics settings you can find an option to trun off the auto graphics adjust

[dusty tree]

For the bonus challenge, where can I see the ranking rewards? Like, how many points in Adept/Novice for each rank?

[sick shale]

@dusty tree

[dusty tree]

Thanks

[fleet dagger]

@night cloak when I can play?

[night cloak]

The developers are working on the issue please be patient @fleet dagger

@long trellis can you explain what it's about

[fleet dagger]

@night cloak okk 😔

[storm flume]

Hello, @iron basin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Sid 😭 please fix this seat change gltich

[polar marsh]

@crisp mirage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak can you post that in #old with detailed information

[storm willow]

@rich meadow here

[polar marsh]

@coarse vector:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty grail]

Bot knock and kill equals approx how much damage?

[sand path]

200 @gusty grail

Unless you let them bleed after knock.

[night cloak]

I can't login, first I downloaded apk from official site and logged in successfully but it had infinite update loop bug so I uninstalled....1 day later I downloaded again 0.18.0.16021 and now I can't login .

[shell sigil]

I have a question. Has the rate system changed recently? I feel like changed

[woven bloom]

pubg emulator graphics bug "ground invisible" unable to play 😱 please fix it.. i can see enemies from long distance if i go under a mountain... am i falling inside a black hole?

[gusty grail]

@shell sigil yes, changed with update.

Friend even got 100.0

Not sure, update notes didn't say much about it.

When you finish a match, tap detailed info on the like page (before return to lobby).

It has some useful info on right.

IE kill assists count towards support now

[shell sigil]

@gusty grail
Can I find out more about that?

[woven bloom]

bug screenshot 2 i can see enemies on long distance and airdrops it only happens on erangel, i tried resetting the game still same bug

[night cloak]

@woven bloom in which graphic settings you're playing??

[amber cedar]

Why i cant see 4th teammate

[gritty glade]

@night cloak

Hello Aakash bhai BIG fan
( your subscriber)

[storm willow]

@amber cedar report in #old with device information

@night cloak wait for the patch

@woven bloom are you using old device ? What’s your graphics settings ?

[woven bloom]

i tried all modes same i currently play direct x + and also auto mode i use rtx 2070 gpu its good before update and it only happens in erangel map

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @woven bloom.

[storm willow]

Ask in #emulator-support @woven bloom

[sullen knoll]

I have a question. I have bought 6 vouchers from the redemption store of bonus challenge. Will I never be able to buy those vouchers again? Same question for 100 uc packs.

[blazing marten]

How to cancel PMIS registration ?

[woven bloom]

@storm willow still same bug

[sullen knoll]

I have bought 6 vouchers from the redemption store of bonus challenge. Will I never be able to buy those vouchers again? Same question for 100 uc packs.

[grizzled cairn]

Um, I have a problem, My screen freezes in between randomly, only gyro works nothing else, although i can use other things, like notification panel, can minimize game etc, but screen still would be freezed, I have to put it in sleep mode and turn on again to have it work but now that doesn't work either.

[night cloak]

this might help

[blazing marten]

How to cancel PMIS registration ?

[sand path]

https://discord.gg/UqQGA6T
Ask in this server
@blazing marten

[delicate dagger]

When will the unlink feature come again?

[sand path]

Soon.

[amber cedar]

@sand path can u send this in feedback section . I am trying but not sending. Realme 6 pro asia. id-5145374515

[sand path]

Uid Device and region??? @amber cedar

[pure raft]

Hey admins the melee weapon achievement is not counting I’m stuck in 17/30 even after killing with fist machete etc

[hazy phoenix]

Guys i am facing 1 shot bug after the update

[sleek pilot]

Why cant my friend log in on pubg? We wanna play lmao.

[sand path]

It's a know issue. They're working on a fix.

[dry trellis]

voice chat isn't working at all in lobby, it's working fine in tdm, I have repaired, uninstalled still same

[spring zephyr]

@spiral dagger Please talk in english

[karmic parcel]

@sand path I want to show u sometime. But dm is off

[solemn cloud]

@sand path
I need help, contact my account on a Vietnamese version and do not know how to return to the global version

[storm flume]

You can contact the customer service via the game settings, @solemn cloud. Refer to subpoint 5.3 in #faq for further instructions.

[chrome olive]

@sand path could've be able to change my name on next update?

[dry trellis]

My voice chat isn't working in lobby, it only works in TDM, I have both repaired and uninstalled

[calm pagoda]

Does anyone know why sometimes after a match i can't hear my squad and they can't hear me, so i have to restart my game for it to work?

[surreal sail]

my quick scope button isnt working, i did a routine repair and the bug is still there,help?

[sand path]

If you have video post it in #old preferably with UID, Device and region. @surreal sail

@calm pagoda it happens because the voice servers are different than the game servers.

[lament mirage]

@sand path
i have problem with aim
I put my aim on hold but it doesn't work ( it is still on tap ) sometimes specially in the rooms when I'm playing tournamets
It is so much annoying
How could i fix this?

[sand path]

@lament mirage try mixed mode for now.

[lament mirage]

@sand path
I tried it before
It is the same
Please help me to fix this
Because of this problem i have to restart the game but after that I don't have my friends Voices

[magic galleon]

@sand path How long should I wait for the link to return? a week?

[night cloak]

Can i get a little bit of help about the tier resets for every season?
It says the season ends when its 11th of may, and today is 10 so im confused for the fact that when i log in it says i have atleast 3 days left to rush to ace

[spring zephyr]

@night cloak The season will end on 13thmay.
The royal pass will be locked on 11thmay.

[sand path]

Season ends on 12th

New RP on 13th or so

[calm pagoda]

@sand path so there's no other solution other than restarting my game?
And thx for ur help, much appreciated!!

[sand path]

Did you get an ingame reply from them? @magic galleon

@calm pagoda no fix atm ,only restart.

[topaz fjord]

How to fix team recruitment chat not showing?@sand path

[slender talon]

I m creat room match daily and people who plays in my room they are telling that they face high ping ms from normal ping ms. Can anyone help how to solve this issue or any complaint should I rise

[magic galleon]

@sand path No, I didn't get it. I just wait

[solemn cloud]

Can I use a Vietnamese account in the global version?

[sand path]

No, @solemn cloud

You sent an ingame query too, right?@magic galleon

[gaunt ember]

i already update the game but its again showing 594mb update and 16 phase downlod
Again -

[sand path]

Post it in #old. Preferably with a screenshot, with your uid device and region.

[magic galleon]

@sand path Of course 3 days ago ,I am sure of my answers☹️

[lost hinge]

Hlo @sand path

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lost hinge. Remember to read through #faq before asking questions in the support channels.

[river seal]

I am a GOLD this bs needs to stop

[spring zephyr]

@river seal You can give your feedbacks at #old Channel.

[solemn cloud]

@sand path
Can I convert a Vietnamese account to a global version?

[night cloak]

@solemn cloud no you can't

[sand path]

No

[night cloak]

The button region its not showing up. Can someone help me pls??

[sand path]

Did you change it recently? @night cloak

[spring zephyr]

@sand path I have a guy that is facing the same problem that Akina is facing and he hasn't changed his region even once.

[vagrant onyx]

@night cloak European account does not have region change

[night cloak]

This is a report from someone from Germany
Im also in Europe and i still got the change region button

[magic galleon]

@sand path I wrote two samples, the first model I have errors How can I cancel it + I rewrote it the right way with a new email + I wrote the form 3 days ago

[night cloak]

@vagrant onyx@sand path im also in Europe but i still get the change button region how its possible?

[vagrant onyx]

@night cloak its might not refer to the region you are

[sand path]

@night cloak ahh Europe doesn't have that option, due to different EULA

[worn mason]

When Login Issue gonna fix....Any idea about next patch update? update will be before season 13 or?

[zenith crown]

@night cloak One of my in game friend tooked my pubg mobile I'd and i share all my linked account details so he can access to my PUBG Mobile I'd coz we both are friends since s3 and coz of that i blindly trust him.

But the thing is now I'm not able to access my PUBG Mobile I'd and everything is changed in chinese language.

My in-game, in-game description profile pic & frame everything.

Plz help me i need your help.

[night cloak]

Contact customer service in game and explain your issue to them,@zenith crown

[dark horizon]

is there a way to get a renaming card for free?

[vagrant onyx]

@dark horizon no

[iron gate]

Any updates on the login issue and when the update is gonna come? Is it comeing before season 13 start?

[sand path]

Yeah before definitely

[night cloak]

@dark horizon there is a way to get renaming cards for free, if u r a low level like 20 if u keep leveling up it should sometimes give u a rename card in the level missions, cuz that happened to me i think i got 2-3 cards just from level missions hut that was a long time ago, i dont know if they removed it or no so yeah..

[copper stag]

Why does my game crashes when i enter a 100 player custom room😠😠 whyyyyyy 😢 @night cloak

[queen mist]

@copper stag what device do you have

[night cloak]

@frosty shore could you explain what it's about

[frosty shore]

Hacker

[storm flume]

Hello, @frosty shore!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand path]

Looks already banned.

[silk zodiac]

Why don't we get dusk mode on erangel anymore? It was very nice

[sand path]

Rare.

[frosty shore]

I think it is a newly made account,I am facing it on tdm .and can you please off the slow mode.I can't reply to your questions quickly.

[iron basin]

please don't let vn and kr version players match with global version,because these cheaters apply cheats on the vn and kr version and take an unfair advantage, coz the cheats are detected a lot of time after compared to global.
Mods please forward the message to devs please.

[twin cove]

@sand path any update about how much time require to fix " the login with new version bug" bcz if it's late we can't reg for pmis and their new season coming... And everyone is saying " SOON" from last 3 days

[sand path]

Unfortunately, haven't got any updates.

[faint escarp]

Do the developers know that the scope is shaking? will they solve this problem?

[night cloak]

ok so.

[slender talon]

I conduct room match daily and people who plays in my room they are telling that they face high ping ms from normal ping ms. Can anyone help how to solve this issue or any complaint should I rise

[night cloak]

i filled out the information with the unlinking issue. but they asked me for more information today: to make the new account with the same social media account. i made it with twitter though. cause everytime i try to link game center it shows "Unable to link account please try again later" and game center is the account i used on my lost pubg mobile account i just want to know can they still do the account revival still. ?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[severe orchid]

@sand path My account is classified as 3 months, and I have not used any fraud. Please, please help me

[polar marsh]

@severe orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[copper stag]

Why does my game crashes when i enter a 100 player custom room😠😠 whyyyyyy 😢 @night cloak
Device - Realme 2 Pro
Ram - 6gb

[night cloak]

Probably optimization issues after update,@copper stag. You can wait till it fixes in future.

[faint escarp]

Do the developers know that the scope is shaking? will they solve this problem?

[night cloak]

@faint escarp the issue has been forwarded, it will be fixing soon

[polar marsh]

@smoky willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grave wedge]

How long it would take to fix the "Account logged in newer version and can't login in older version?"

[storm flume]

Please ask in #708032127458869340, @grave wedge.

[dark elk]

@upbeat falcon

[pure bone]

Anyone know why my PUBG is in chinese(?) even after setting everything to english

[amber cedar]

I am trying to open pubg . But its not loading dont know why . But i can download maps and pack. U can see data speed is good. But game not loading. @elfin canopy

[royal shoal]

Voice chat with doesn't work in customs after update, me and my teammates restarted the game like 4 times. Same was for the enemy teams..

[elfin canopy]

@royal shoal ----> #old

Refer to subpoint 4.4 and 4.5 of #faq , @amber cedar

[night cloak]

Is That True We Can't Play Or Spectate A Korean Version player while we using global Version

[worn mason]

@elfin canopy Patch update coming Tomorrow?

white_small_square The issue with Winchester's 2.7X scope while a weapon skin is equipped will be fixed with a patch on May 10/11.
... It's written patch will be on 10/11 May

[elfin canopy]

Hopefully tomorrow or day after tomorrow, @worn mason

[pearl blade]

How to unlink my fb from my pubg acc. Will it come back or they'll remove that feature?

[elfin canopy]

Unlinking feature has been disabled as for now, @pearl blade.

[tropic mesa]

I'm getting very high ping drops and it's unplayable at the moment, this started after the 0.18 update, What can I do to solve this problem.

The ping never goes below 500ms @somber solstice

[pearl blade]

When will the new mode come and when will s13 come?

[night cloak]

My game keep crashing? I restart the game also but still crash when I open chat ?

[kind kraken]

im here to report an glitch in sanhok

[night cloak]

Is there a way to turn off the unscope feature on quickscope?

[main edge]

Dear All,
I’ve sent you before to the link given 4 days ago, and I’ve sent again with no reply. How much time do you need to get back to me ?
Thanks,

[elfin canopy]

Can you post screenshot of your internet test results (jitter and latency), @tropic mesa

If you've filled the form correctly, you'll be contacted soon, @main edge

Season will reset on 13th May, @pearl blade

[pearl blade]

And the new mode?

[elfin canopy]

What new mode? @pearl blade

[neon kettle]

hello

[elfin canopy]

Hello, @neon kettle! How may I help you?

[night cloak]

i reached crown and didn't got the name tag

[pure raft]

@night cloak at the beginning of new season u will get it.

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[inland plaza]

Is sandstorm a evo mode or available in classic ?...and when is bluehole releasing

[night cloak]

@elfin canopy plz can you answer us when we gonna receive our unlinked account back?

[storm flume]

If you have encountered an issue with the account unlinking feature, @night cloak, please ask in #708032127458869340.

[obtuse forge]

When exactly is the new royale pass getting released? In 2 hours?

[elfin canopy]

Season will reset on May 13th, @obtuse forge

If you've filled the form correctly, you'll get your account soon, @night cloak.

[next kite]

Hi, are there any restrictions on matchmaking, like if i am on Ace, i cannot start a classic match with a friend who is in bronze V? If anyone can point me to relevant announcement/patchnotes, it would be really helpful.

[slender talon]

Mod or admin no one answering my question I have asked two times no one answered me. Can u tell why players get high ping when create custom room match

[night cloak]

My account is hacked, can you help me?

[solemn yacht]

the person who is creating the room must have a stable wifi and a device that is the best to handle it too if not there is to be lagg @slender talon

[slender talon]

@solemn yacht if this is true then I use iPhone XR and I have a stable network of 100 mbps and I play pubgm in 20 ms even thou ppl are raising the issue about the ping

[solemn yacht]

@slender talon you will need more then 100 i have 250 but you will maybe need more then that

[fleet bone]

I have a problem with purchaes deduction can I get help to solve this problem

[elfin canopy]

Please contact customer support for purchase related issues, @fleet bone!

[ionic oxide]

@elfin canopy why royal pass 12 isn’t closed by now?

[fleet bone]

@elfin canopy I already did 3 days ago but no one answered me

[elfin canopy]

RP missions will get locked on 11th and season will reset on 13th May, @ionic oxide.

Wait patiently, @fleet bone. I cannot do anything about it.

[night cloak]

@elfin canopy have any idea if unlinked accounts issue will be solved on the same day season 13 is released or after?

[elfin canopy]

I don't have any information regarding this, @night cloak

[cosmic lagoon]

I made an ingame purchase of an event in pubgm. The amount was deducted from my payment account but the game shown that the purchases is cancelled, I didn't receive the purchased rewards. I do have payment receipt. Please help me, how to contact official authority regarding this?

[night cloak]

Can You Please Look At This!! Why This Is Happening With Me?

[storm flume]

You can contact the customer service via the game settings, @cosmic lagoon. Refer to subpoint 5.3 in #faq for further instructions.

[elfin canopy]

@night cloak contact customer support, refer to subpoint 5.3 of #faq .

[ionic oxide]

@elfin canopy maaaaaav it’s been 5 days now without my account. Give me some hopes 😦 I’m desperate 😫

[elfin canopy]

They're working on it, hopefully it'll be fixed soon, @ionic oxide!

[night cloak]

5305864209
5580910782
5593503407
5107307494 cheaters, they appear in my game too often now, i've try to report them for 4 days, but i think they have some kind of protection, so i decided to report them here

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[pure raft]

@elfin canopy look at this game got stucked here now. I restart the game still go stuck I was unable to enter match then I turn off my phone and turn it on and I got a message you have been disconnected for long and have return to main menu. Now I’m going to lose point for a bug from developer

[elfin canopy]

I cannot give you your points back, @pure raft.

Is it working fine now?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[minor crypt]

#pubg-mobile

[worn mason]

Aaj bhe patch update nhi aayi yr!!!
Bhai login issue fix hoga ya nhi!

[storm flume]

Please do not use any other language aside from English in this channel, @worn mason. Refer to #613267301243944960 for language channels.

[gusty crypt]

@lime juniper Yo...Monday

[normal fulcrum]

@gusty crypt Avoid pinging community team. If you have any queries regarding the game, you can post it and someone will be here to help

[gusty crypt]

He said me to remind him on Monday...

[storm willow]

Okay Clash 👍

[quaint trail]

Can you remove this feature please? I’ve only crashed and I just wanna return to match ._.

[vagrant onyx]

@quaint trail post this in #old as if its unwanted to remove this future

[quaint trail]

Aight

[worn mason]

Lie#1 + lie#2(Noice Pubg mobile)
Login issue isn't getting fix from last 4 days....and You guys adding new crates & skin...NOICEEEE

[desert dirge]

A problem is occurring with my account after the update, when i updated my pubgm and login in the game a problem is occurring it showing that u have to update the newest version...

[vagrant onyx]

@desert dirge ask in #708032127458869340

[elfin canopy]

@worn mason ----> #708032127458869340

[worn mason]

@elfin canopy update Support do have only bot which is spamming same thing!

[elfin canopy]

English, @worn mason!

[polar marsh]

@night ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @arctic portal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sleek pilot]

Is the bug fixed? When you cant logged in?

[lucid dove]

what does the golden mirado do

[spring zephyr]

@lucid dove Nothing Special.Just for Looks.

[vagrant onyx]

@sleek pilot you can log in 👍🏼

[olive isle]

@lucid dove can I unlink my account.

[storm flume]

If you have encountered an issue with the account unlinking feature, @olive isle, please ask in #708032127458869340.

[worn mason]

@vagrant onyx login issue fixed??

[eternal arrow]

Can We Buy Royal Pass From AG Currency...?

[storm willow]

@eternal arrow currently unknown, wait for few days

@olive isle Feature disabled as of now

[polar marsh]

@wild hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic sparrow]

Slowmode Jesus!

[vagrant onyx]

@ionic sparrow 13 may after 00.00 UTC

[polar marsh]

@wild hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slim bane]

I've had two brothers in arms matches today as a veteran.
But both of them show rewards calculating. Why?

[tropic mesa]

@elfin canopy My internet speed test results to 9.8Mbps (D), 5.7Mbps (U), Ping- 76ms, Still the ping in the game results in staying above 500ms, earlier I had no problem but after the new update I'm facing the issue, Others on the same network and device doesn't seem to be having the problems and are fine.

[elfin canopy]

Can you post a screenshot of your internet results along with jitter and latency, @tropic mesa?
Use fast.com

[tropic mesa]

@elfin canopy

[slim bane]

I've had two brothers in arms matches today as a veteran.
But both of them show rewards calculating. Why?
@slim bane @elfin canopy
Do you know anything about this?

[elfin canopy]

Can you try installing a DNS? @tropic mesa
Refer to subpoint 4.5 of #faq .

[tropic mesa]

Okay I'll try that @elfin canopy

[elfin canopy]

Can you download this app and test your internet results again? @tropic mesa

https://www.speedtest.net/#

[tropic mesa]

Network is fine @elfin canopy , I checked my connection many times before asking for the support, I'm not that dumb, The ping issue still remains

[elfin canopy]

@tropic mesa You tried DNS?

You can ping me in #pubg-mobile because it's slowmode here, @tropic mesa!

[tropic mesa]

Thanks for the help @elfin canopy , the dns modification helped me with the issue, but apparently it was the damn G-sync and other background sync apps like my gallery and whatsapp that were hoarding my network, I just selected them to WiFi only and it solved the issue, the 0.17 update had the automatic features to disable these while playing but the 0.18 seems to be bugged.

[elfin canopy]

You're welcome, @tropic mesa!
Happy playing :)

[tropic mesa]

I love the community

[hidden slate]

any one here ??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hidden slate. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@weak magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hidden slate]

Today is 11th May the Rp will freeze by today night at 12am, Just mention me when the ranking system will freeze, as i am in 6628 points, very close to conqueror, may I get 12th may , before season 13 starts ?? I am from India..pls reoly me its very helpful to me

[brittle bough]

Hello Tencent,
As we know PMIS is just around the corner, I wanted to participate in the
competition. But, unfortunately my name has this special character which
isn't allowed in the name. I went through the rule book and realized that
this would restrict my entry into the competition. I please request a
rename ID and never again, I want to take part and represent my country in
international level.
I'm hoping for a positive response from your side by helping me get a
rename card.

Thank you

Pubgm name : VULCAN×SabaRi
Player ID : 586904016

[night cloak]

@brittle bough you can buy the Rename Card from the Shop

make sure to follow the #613267301243944960 in here

[gusty crypt]

@night cloak My game's obb file getting automatically deleted... This is the 3rd time now....

[night cloak]

automatically... @gusty crypt

[hidden slate]

@night cloak can i have my answer pls

[sand path]

@gusty crypt uninstall complete, restart device and then install.

If the problem persists.

[gusty crypt]

Please visit #701740328670986251

[weak pebble]

How to uninstall resource pack ?

[slim bane]

@weak pebble logout>repair> scroll down> delete resources

[weak pebble]

How to uninstall resource pack ?
How to stop auto download of all resource pack ? Like when I open my inventory or shop it's start downloading automatically so how to stop it I don't want anything only erangel. So plz help .

[digital charm]

@weak pebble go to settings then download.... There u will see a option ( download automatically when 4g net connected) untick that thats it

[ionic oxide]

@sand path @night cloak @woven atlas I need to dm one of you urgent plzZz. Who can assist? I have a problem and need to send screenshots

[night cloak]

@ionic oxide yes

[digital charm]

@lime juniper hey bro today is 12 when will we get patch

[smoky locust]

Is any admin available to chat? i Have a concern regarding the upcoming pmco?

[sand path]

Its 11th and keep an eye on #news

[onyx cairn]

@smoky locust how may we be of assistance? Feel free to ask here or write a direct message to me.

[elfin grove]

hello my game is not connecting to match server during classic matches

[night cloak]

It's an issue from your internet connection@elfin grove

Try a DNS or a different network

How long does this usually take

[lilac shuttle]

Help me with this. I can't download it again.. previously if tap on the cancel the game was starting but now its not the same

[night cloak]

@lilac shuttle can you update it

[amber cedar]

Game lags so much in room . Realme 6 pro 8gb ram variant@night cloak😔

[lilac shuttle]

@night cloak but i already updated before

@night cloak why should i update again?

[night cloak]

Mmmm yeah this is what I needed. This is what I was missing, more bugs and 💩.
Pubg Update=new bugs. No other game can compare with this graphics, this the true gaming experience.

[gaunt ember]

Help

[pale matrix]

Please stop these people so that they don't start Obscenity anymore

@administrator
@everyone

[night cloak]

Is the ad feature still available? Watching ads for rewards? And if it is, is it available in every region?

Please help me with the matchmaking system. I'm in gold 1 in duo (FPP, ASIA) & I'm facing conquerer players. Please fix theses issues.

Also I'm facing teaming players in duo. They pair up & make a double duo team & sometime triple which is wrost i ever seen.

How do i delete my pubg account

[spring zephyr]

@night cloak You can't.

[sand path]

You can, in Europe.

[silent topaz]

i wanna report someone

[storm flume]

Hello, @silent topaz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

whenever i go into erangel classic, the ground turns black and it allows me to see through hills and such

[lilac shuttle]

I can't log in with any account... Noice

[royal shoal]

Hello, the login glitch will be fixed on 12 may but by then, this season's royal pass will be gone. I just needed to complete 2 missions for the 100 rp outfit but couldn't complete them due to the glitch. How is pubg gonna compensate with my loss? This is NOT FAIR!

[spring zephyr]

Please do not use any other language aside from English in this channel, @worn mason . Refer to #613267301243944960 for language channels.

[storm willow]

@royal shoal please contact customer support ingame.

@night cloak what’s your device ?

[jaunty peak]

Hacked version of pubg?

[night cloak]

@storm willow emulator

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[storm willow]

Ask in #emulator-support @night cloak

@jaunty peak what do you mean ?

[night cloak]

How to get Canted Sight in Team Death Match Mode [ TDM Mode ]?

• Please Ping me then answer :)

[spring zephyr]

@night cloak You can't at this moment.
It's not out yet in TDM

[night cloak]

Please fix force close on asus Zenfone max pro m2 phone

[lime coral]

Any solution for this

[night cloak]

Is the ad feature still available? Watching ads for rewards? And if it is, is it available in every region?
@night cloak

@night cloak the feature is still available not for every region

@lime coral solution for...

@night cloak make sure to enable background activity for pubgm

@night cloak who

[polar marsh]

@kindred gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lime coral]

Any solution for this

[open spear]

Any idea why when I ads , this is happening

[night cloak]

@lime coral android

Any solution for this
@lime coral you have logged in with another device which had latest version, but the one you are trying to use now doesn't has latest version

[pearl blade]

What to do with character shard

[onyx briar]

so if i am crown i still get the Ace reward if i played 5 match
nametag and ace crate ( end of season )
i edit this msg cuz slow mode @spring zephyr

[spring zephyr]

@onyx briar Yes you will get the rewards of ace.
Only if you have played 5 classic matches in the ace rank.
Yes

[lime coral]

@night cloak nah that's not possible i played before

[open spear]

Bruh do mods even care to reply

[solemn bronze]

Hi one question, how can i get the title of pubg partner?

[night cloak]

@pearl blade for unlocking character items(clothes&emotes)

@night cloak do u know how many regions it is available in?

@night cloak i dont have the info about that

@lime coral please do check the #news

[pearl blade]

How to unlock? @night cloak. Nvm, found it

[night cloak]

ok

[sand path]

@open spear known issue, uid and device ?

[open spear]

IGN: NoTToxiC
ID: 561553150
Device: black shark 2@sand path

[sand path]

Ok thanks

[tacit bone]

why does my ping fluctuate so much between games ? sometimes it's 100, sometimes it's 250ish, my partner always has 100 though no matter what. emulator btw, any ideas ? s:

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tacit bone.

[ionic oxide]

@night cloak my account is backkkk finally🤩🤩🤩🤩 problem with the unlinking feature is fixed. Xox

[night cloak]

@ionic oxide congratulations 🥳 ❤️

[ionic oxide]

@slender dust they didn’t contacted me. Last msg from them was yesterday. 20 minutes ago I opened my account and my pubg account was back

[sand path]

https://cdn.discordapp.com/attachments/708032127458869340/708242918397444176/Screenshot_2020_0507_231550.png

After filling the form you may contact customer service ingame with the new account and follow these steps.

[storm flume]

If you have encountered an issue with the account unlinking feature, @slender dust, please ask in #708032127458869340.

[night cloak]

Every time I enter a game my friends list freezes and when I get out of a game it's the same and when I restart my game every thing goes back to normal, but there's a off-line person on my friend list within the online players

[sand path]

@slender dust yes

[hybrid charm]

@slender dust
I did the same thing bro and i think it was correct. Hope we get our accounts back

[storm flume]

If you have encountered an issue with the account unlinking feature, @hybrid charm, please ask in #708032127458869340.

[quartz wave]

Why can't I type in #old ..?
Btw is the option PLAY VIDEOS TO EARN coin disabled.? The videos never pop up today?
And please provide us an option to unfriend people Beneath their popularity ...After the update the list keeps refreshing every 5secs that I literally find it difficult ..

[potent sedge]

To any of those who are here and lost their account due to the separation, have they already been returned?

[pure raft]

Hello admins. I have a player in one pubg group I’m inside on WhatsApp. He made a confession that he uses hacks on his account during Season 8 and 9 which gave him conqueror in season 9 and then he stopped hacking. With the proof of his confession can he still be banned?😏

[sand path]

@pure raft need video evidence.

Showing his name while he is killing people.

[polar marsh]

@empty oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @wooden brook!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[solemn cloud]

Can I remove a communication program from an account?
@sand path

[night cloak]

@ionic oxide howww

[sand path]

@solemn cloud what do you mean??

[carmine stump]

Can some tell me what AG is

[elfin canopy]

AG (AceGold) is newly introduced currency. After the update, all Silver rewards will be replaced with AG in events (this will not be implemented for events that started before the update).

The price of most items purchasable with UC in the Shop will be changed to an AG price. When a player doesn't have enough AG, UC can be used to make up for the difference.

Royale Pass UC rewards will now have two options. Players will be able to choose either a 30 UC or 400 AG (equivalent to 40 UC) reward at the corresponding rank.

Improved the 30 UC Crate: adjusted the items from the crate and changed the default draw price to 300 AG. UC can be used to make up the difference when the player doesn't have enough AG. Previous Supply Crate Coupons can still be used.

@carmine stump ^

[night cloak]

@elfin canopy when are lost accounts gonna get recovered?

[elfin canopy]

People have already started receiving their accounts, @night cloak!

If you've filled the form correctly and done everything asked by the customer support, you'll get it soon too

[cosmic gazelle]

When will new RP come?

[royal shoal]

@royal shoal please contact customer support ingame.
@storm willow Where can I contact them? I can't even login to pubgm

[night cloak]

@elfin canopy I was one of the first with this problem and haven’t received anything yet

[elfin canopy]

13th May, @cosmic gazelle.

[storm willow]

https://discordapp.com/channels/393088095840370689/481197473403240451/709360528153116753 @royal shoal

[royal shoal]

Okay, thanks

[elfin canopy]

If you've filled the form correctly and done everything asked by the customer support, you'll get it soon too

You may contact customer support for more information, @night cloak.

[royal shoal]

Wait, that's the #news channel. I was asking, where do I contact customer support.. @storm willow

[storm willow]

[e-mail] @royal shoal

[carmine stump]

Thanks @elfin canopy sorry for the late reply

[royal shoal]

I sent the mail, I hope they check it daily and respond. It they don't, this is like scamming customers.

[carmine stump]

BTW i want to get to lvl10 to help my clan can i spam somewhere?

[elfin canopy]

It's alright, @carmine stump!

[night cloak]

@royal shoal I don’t believe they started recovering accounts, they are still busy posting nonsense on instagram etc

[carmine stump]

@night cloak so true

[royal shoal]

@night cloak you don't even know what my issue is..

[elfin canopy]

You cannot spam anywhere, @carmine stump.

You gain 15-25 exp points every minute, so spamming won't do much, however it may leads to a mute.

[royal shoal]

It's about royal pass

My account isn't lost

[elfin canopy]

@night cloak and @royal shoal ----> #chat

[royal shoal]

Ok

[carmine stump]

@elfin canopy okay then I won't try it i'll just try to chat thanks

[royal shoal]

Is there a way with which I can contact a real human customer support? The email I got is auto generated by a bot.

[night cloak]

@royal shoal no way, they act like they are gods and they are unreachable

[royal shoal]

True.. nvm

[iron basin]

Is there any way to check how much exp i need to level up?.
Mods help me coz m stuck on lvl 66 for near about 1 month is is a glitch?.
M a regular player.

@elfin canopy

[night cloak]

You can view it under your profile @iron basin

[iron basin]

Where?

[night cloak]

Top right corner tap your profile picture

[iron basin]

Ok

[night cloak]

The new season starts tomorrow?

[polar marsh]

@echo dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

13th May, @night cloak!

[night cloak]

But the storm is today.

[royal shoal]

Even after emailing tencent, accessing customer support in game, there's no actual humans helping me out. The mods here tell me to contact customer support when customer support is just bots! My issue is the following:

Good afternoon,

Due to the login glitch after the 0.18 update, I couldn't login to my pubgm account. I had 95 rp, justed needed to complete 3 or 4 more missions to get to 100 rp. I really want the hardened veteran set but due to the glitch, I can't login and complete missions. If I could login, I would easily get to 100 rp. It's the first time I bought royal pass and I'm really disappointed. I will be greatful to receive your assistance in this matter. My user ID is 5244584846.

Thank you.

[elfin canopy]

@royal shoal ----> #news

[royal shoal]

Yeah, but by then the rp will be locked. You didn't even read my whole message.. @elfin canopy

[elfin canopy]

That's why we told you to contact customer support, we can only provide limited support here, @royal shoal!

[royal shoal]

Customer support is automated by a bot! That's what I said! There's no where to go for proper support. Just keep scamming customers by glitches.

[sour gale]

Please open cheater report channel daily
We are killed by hackers daily and they not banned by security report system
Cheater report channel became the most effective method to ban the cheater
The fair play is most important than any other problem in the game
Please tell security team that there are millions of hackers present in game and play daily

[bold siren]

#cheater-reports will be opened soon, report them in-game.

[elfin canopy]

Hello, @sour gale!

#cheater-reports channel is additionally opened by Error which she and some other staff members manage in their personal time and due to the new update they're busy with collecting the feedbacks and other issues.

If you encounter players who are using unfair means (hacks/cheats) to gain advantage over other players, Please! feel free to report them via in-game report system.
Additionally you may use this link if you've evidence against them, http://cheater-report.pubgm.cc

Happy playing!

[night cloak]

a person on discord said all unlinked accounts will return tonight or tomorrow is that true??

[elfin canopy]

We don't have any particular date regarding this, @night cloak! But I believe it'll be soon.

[night cloak]

appreciate it so much!

[stray forum]

@elfin canopy hello is razer gold safe to purchase uc with it ?

[elfin canopy]

Hello, @stray forum!
Are you using https://www.pubgmobile.com/pay/ to buy UC?

[stray forum]

@elfin canopy normaly yes but the problem my account region is located in tunisia and in midasbuy we don't have any option

@elfin canopyso basicly if i change my region in midasbuy to othet some other option appears like razer pin or razer wallet

@elfin canopy but i'm gonna use midasbuy anyway

[elfin canopy]

Ah! Yes, midasbuy is safe to buy UC from and it does provide "Razer gold pin" and "Razer gold wallet" as a payment option, So I don't think there's should be any issue regarding this, @stray forum.

[stray forum]

@elfin canopy ok thank u

[tired fractal]

why is the scope so small?

[elfin canopy]

This issue will be fixed by tomorrow, @tired fractal!

You may unequip Win94's skin for temporary fix as of now.

You may contact in-game customer support for the issue, @night cloak.

About your friend list, are you counting your Facebook friends too?

@floral tendon ?? DM me

Are you counting your Facebook friends too? @sudden viper

Contact customer support via in-game regarding your issue, There's nothing we can do here, @trim portal .

[polar marsh]

@median patio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @fast quartz!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[fierce cairn]

hello can i get help on a subject

[elfin canopy]

Hello, @fierce cairn! How may I help you?

[fierce cairn]

hi buddy cents a topic of special events in the game I want to help the country does not feel special events to turkey does not come to me, I know how to fix it@elfin canopy

[elfin canopy]

I'm sorry! I didn't quite understand that, What is your issue? @fierce cairn

[ionic oxide]

@elfin canopy hiiii mav

[elfin canopy]

Hello, @ionic oxide! How may I help you?

[fierce cairn]

There are now a palm turkey activity that is specific to this event does not seem to me, I know how to fix@elfin canopy

My turkey that even though the location of these activities does not seem to me that I know how to fix

[elfin canopy]

If you're talking about some regional event which you didn't get, you may contact customer support regarding this. For more information you may also join Turkish server, @fierce cairn.

Make sure your in-game region is also Turkey

[fierce cairn]

And the in-game language is in Turkish.@elfin canopy

[ionic oxide]

@elfin canopy there is someone sending me dm asking for help.

@elfin canopy 🤷🏼‍♀️

[fierce cairn]

I asked on this subject no one authority turkey water discord address@elfin canopy

[opaque mist]

hey i play scrims and half the time i cant hear my
teamamets but i can hear people on the plane my teammates can hear each other but i cant hear them is there anyway i can fix this? ive already restarted and repaired the game

[fierce cairn]

@elfin canopy dude, in this way, the in-game region doesn't change

[storm flume]

You can contact the customer service via the game settings, @fierce cairn. Refer to subpoint 5.3 in #faq for further instructions.

[fierce cairn]

customer service did not answer my friend unfortunately

[elfin canopy]

They're muted for repeatedly asking unnecessary questions.
They've been answered by the bot, tell them to follow the steps and if they repeatedly messages you, feel free to block them, @ionic oxide.

And you may use #discord for these kinda issues.
Have a nice day/night :)

[ionic oxide]

@elfin canopy will do so. Thnx sweetie. Nighty night♥️

[fierce cairn]

"/

Thank you very much, you have been of great help, write to customer service, it is difficult to say ..

[elfin canopy]

What exactly is your issue? @fierce cairn

Are you not getting region specific events or you want to change your region?

[fierce cairn]

buddy region but may not want to make turkey

I deleted the game and installed it, clicked repair, I sent a report to customer service but the problem was not solved

@elfin canopy ?

[elfin canopy]

Hold on!! @fierce cairn

[normal fulcrum]

@fierce cairn Are you saying you're not getting option to change region?

[fierce cairn]

Yes man@normal fulcrum

[normal fulcrum]

Region change feature is not available in every country or region. Some features are regional only

[fierce cairn]

Although it is now in my friend in turkey so I had no other option in an age when my friend turkey, but I do not have such an option@normal fulcrum

[normal fulcrum]

@fierce cairn When you 1st registered in game, you might have happened to be in some other region or country?

[opaque mist]

hey i play scrims and half the time i cant hear my
teammates but i can hear people on the plane my teammates can hear each other but i cant hear them is there anyway i can fix this? ive already restarted and repaired the game

[fierce cairn]

When I started I had no game I was still in turkey turkey@normal fulcrum

[fleet bone]

@normal fulcrum Why He have a choice to delete the account and other countries doesn't have this choice?

[normal fulcrum]

@fleet bone Some options are available in some countries only

[elfin canopy]

@fierce cairn , Please do join our Turkish community partner server.

They may be able to guide you better.
https://discord.gg/pubgmtr

[fierce cairn]

It is nonsense to have such an option in certain regions, my friend, I think I am wrong

[normal fulcrum]

@fierce cairn I understand your concern. But some options are available depending upon the law of the country

[fleet bone]

@normal fulcrum but I live in Turkish too and I don't have this option

Turkey*

[fierce cairn]

my friend, I wrote it there first, but nobody has the trouble to answer, unfortunately, even though they are online@elfin canopy

[normal fulcrum]

@fierce cairn No need to mass ping

@fleet bone The reason is, he registered under some other region and that's why have different options

[night cloak]

@fierce cairn use vpn

[normal fulcrum]

@night cloak Use of VPN is not recommended by us

@fierce cairn If you want, you can contact Customer Service in game

[night cloak]

@normal fulcrum ikr but it can help him solve his problem and save you headache

[meager scarab]

What is the use of this crate?

[coral leaf]

Will we get the 3$'s off uc voucher in playstore like previous seasons?

[elfin canopy]

Not sure, @coral leaf! Wait for the new season and rewards.

It's region specific.

[polar marsh]

@zinc turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I have a question : Is Dust Haze suppose to be the sandstorm they were talking about? I thought on beta it was different.

[night cloak]

@somber solstice hey, when is the patch coming out for login issue? Am or PM?

[fleet dagger]

@elfin canopy patch published or not?

[elfin canopy]

Patch has been released, @fleet dagger.
You'll get it soon, depending on the region and device.

[digital charm]

@elfin canopy bro i tried just now by doing repair routine... But ntg happened again same issue i m getting 😭😭😭😭

@elfin canopy bro btw the the patch is in gane ryt? Not on play store?

[night cloak]

@elfin canopy I thought there will be another post in #news so today the update fix is coming??

[elfin canopy]

What was your issue again? @digital charm

Yes, the patch is in-game.

[digital charm]

@elfin canopy bro login issue

[elfin canopy]

Patch has been released, you'll get it soon depending on your region and device.

[digital charm]

@elfin canopy u cant login in older version blah blah

@elfin canopy ok thanks bro lets seee

[night cloak]

@elfin canopy can you tell me the size of the update?

[elfin canopy]

Around 400MB maybe, @night cloak. It may vary for you.

[fleet dagger]

@hasty robin you got any update?

[night cloak]

What!? 400mb!! Is this coming for everyone? @elfin canopy

[elfin canopy]

You may use #pubg-mobile for your conversations, @fleet dagger

Around 400MB and it may vary (yes, it's for everyone)

[night cloak]

I talked to nadeko yesterday about this she told me the post is only for patch not the update!! @elfin canopy

[lean crescent]

Is speedtest a good app for checking internet speed?

[night cloak]

@lean crescent yea

[elfin canopy]

@night cloak I didn't quite understand you.

[night cloak]

Can I dm you?@elfin canopy

[lean crescent]

@elfin canopy Is that good ?

[elfin canopy]

Good what? @lean crescent

[lean crescent]

Is speedtest a good app for checking internet speed?

@elfin canopy ^

[night cloak]

Can I dm u bro ?? @elfin canopy

[elfin canopy]

Speedtest by Ookla? @lean crescent

Yes, It's good.

@night cloak you may tag me in #pubg-mobile .

[night cloak]

I was going to send you ss @elfin canopy

[elfin canopy]

@night cloak you may send the screenshot here.

What's your issue again? @night cloak

[night cloak]

This one!!

A patch will be published on May 12 at 01:30 UTC to address the following issues:

white_small_square Android Login Issue (caused by downloading the game outside of Google Play)
white_small_square Scope Shaking Issue
white_small_square Winchester 2.7X Scope Issue

We are aware of an issue with the Dependable achievement. This will be addressed soon.

[elfin canopy]

What is your issue regarding the game?

[night cloak]

@elfin canopy I have no issues.. I'm clearing my doubts my subs are asking me

[elfin canopy]

Doubts regarding what?

[night cloak]

Regarding the update fix for login issue!!

[fleet dagger]

Vai jo patch hai ow ingame hota hai or update nhi hai eye@night cloak

[elfin canopy]

If someone is facing login issues, it will be fixed with this patch, @night cloak.

[night cloak]

@fleet daggeri know bro 😞

[elfin canopy]

@fleet dagger, English please!

[fleet dagger]

@night cloak so bechara ko q parisan kar reheho?

[elfin canopy]

Conversation ----> #pubg-mobile

[fleet dagger]

@elfin canopy i just told him that patch is ingame

[elfin canopy]

Patch = in-game update

@night cloak

[night cloak]

@elfin canopy I understand.. but I got confused.. you are saying the update is started to roll out but as nadeko said it's not a update lol 😂😂

[fleet dagger]

@night cloak game version change nhi hoga so humlog ishko update nhi bolenge

[night cloak]

Anyway thanks for your time bro @elfin canopy

[olive wyvern]

Invite to server code?

[lean crescent]

Use #pubg-mobile for conversations @fleet dagger@night cloak

[night cloak]

@fleet dagger yes game version will be fixed I heard that only.

@lean crescent not chatting bro I was clearing my doubts with mav

[fleet dagger]

@lean crescent i support him regarding pubgm patch not chatting unnecessary

[fallow root]

Can someone help me report a cheater?

[lean crescent]

@night cloak

[elfin canopy]

@night cloak Please! Read it properly next time so you don't get confused. Thank you!

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[elfin canopy]

@olive wyvern ^

Hello, @fallow root!

You may report cheaters via in-game report system.
Additional if you've evidence, you may use this link to report them,
http://cheater-report.pubgm.cc

[night cloak]

@lean crescent yes?

[atomic hollow]

My friend want to talk here and he can't see the room #questions

How

Someone here !?

@night cloak

[night cloak]

Only members with roles can chat here. May I know your friend's issue,@atomic hollow?

[atomic hollow]

How to get role membre i forget lol

[marble thicket]

Death replay option not available in new update?

[fallow root]

@elfin canopy thanks I reported ingame already

[night cloak]

Just tell him to react to any language role from #613267301243944960,@atomic hollow.

It is, @marble thicket.

[elfin canopy]

You may use that link if you've evidence, @fallow root.
Have a nice day/night :)

[marble thicket]

@night cloak in the previous versions of the game it was available for my device, but now the option is not present

[digital charm]

@fleet dagger@night cloak brother i wanted to know that if the version doesn't change.... Then again we cant login bez... We have logged in already in older version ryt... Then how this pagch will work?

[fallow root]

@elfin canopy I don’t have any 😞

[night cloak]

@marble thicket it means your device is no longer supported unfortunately.

[fleet dagger]

@digital charm dm me I will explain you deference between patch update & normal update.

[night cloak]

@digital charm what I know is this update is for everyone and will fix the version so that everyone login in same version. There will be no problem for those who can open the game.

[marble thicket]

@night cloak How can One Plus 7 can't be supported bro?

[night cloak]

Ah one plus 7,@marble thicket. Wait then I am not sure. I will have to confirm.

[marble thicket]

🤨

[night cloak]

Please report it within Facebook, @sleek pilot.

[marble thicket]

@night cloak All my friends who have 60 FPS devices doesn't have Death Reply option.

[night cloak]

And since when this is happening,@marble thicket?

[marble thicket]

@night cloak after the new update.

[night cloak]

Hmm I see.

[marble thicket]

😙

[round spear]

My game ain't connecting and no my connection is good it's not my internet connection

[storm flume]

Please refer to subpoint #4.5 in #faq for further information, @round spear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint #3.7 in #faq for further information, @torpid haven. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gaunt ember]

I got 5mb update I update but not fix account has been

[elfin canopy]

Try reinstalling the app again from play-store, @gaunt ember.

[gaunt ember]

😕

Already 2time reinstall

[digital charm]

@gaunt ember wait u will get 291mb update

[gaunt ember]

@digital charm 2din Sai wait he kar re

[elfin canopy]

English, @gaunt ember!

You'll receive bigger patch soon.

[gaunt ember]

Ok

[torn onyx]

Hi, Is there any updates about unlinking issue?

[storm flume]

If you have encountered an issue with the account unlinking feature, @torn onyx, please ask in #708032127458869340.

[gaunt ember]

And what about we miss event . Carton Ranger , our author event @elfin canopy

[elfin canopy]

What? @gaunt ember

[hollow iron]

He wants to know what he will get in return when he miss events

🤣

[torn onyx]

Nothing.

[elfin canopy]

I've no information regarding any compensation, @gaunt ember

How may I help you? @torn onyx

[elfin grove]

help i got an updat dunno why

[sand path]

It's for fixing
A patch will be published on May 12 at 01:30 UTC to address the following issues:

Android Login Issue (caused by downloading the game outside of Google Play)
Scope Shaking Issue
Winchester 2.7X Scope Issue

We are aware of an issue with the Dependable achievement. This will be addressed soon.
@elfin grove

[elfin grove]

thank u @sand path

[chrome cargo]

Is there a way to completely delete a pubg mobile account and unlink the social media account connected to it?

[gaunt ember]

I login in game 😀

Force stop game . And restart your phone

[sand path]

There was, due to a bug.. it is fixed now. @chrome cargo

[chrome cargo]

@pliant saffron wait so how do I delete my account? I have an account I don't use and would like to delete it...

[sand path]

You can't. @chrome cargo

[torn bison]

@night cloak

[night cloak]

@torn bison yes bro

[covert mason]

@chrome cargo

In basic settings near customer service :)

[night cloak]

not for global users

[chrome cargo]

@covert mason mine doesn't have that option 😦

[covert mason]

I use global version

[spring zephyr]

@covert mason Only some regions have that option.

[chrome cargo]

@spring zephyr do you know which regions have it?

[sand path]

Europe @chrome cargo

[timber ginkgo]

please help me in last days one problem with me my pubg account is link with fb and google and my fb is hack by any one but google is safe but when im play game any one login with fb and all my friend list and everything is remove in my account. so what can i do for this @sand path

[sand path]

Contact customer service in game @timber ginkgo

[timber ginkgo]

ok

thank you

[south herald]

Hello

I have problem

[elfin canopy]

Hello, @south herald! How may I help you?

[south herald]

My account was robbed by person he link with gmail and i link with Facebook
How can i unlink gmail please
I have all information about account

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @south herald. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[south herald]

No one answer me

?!

[stray forum]

is @night cloak available

[molten thunder]

I need one supporter who speak Arabic ASAP please

[night cloak]

Yes?

[stray forum]

@night cloak wanna dm u

[night cloak]

You can't contact MENA server.

discord.gg/pubgm-mena,@molten thunder.

[south herald]

My account was robbed by person he link with gmail and i link with Facebook
How can i unlink gmail please
I have all information about account

[storm flume]

If you have encountered an issue with the account unlinking feature, @south herald, please ask in #708032127458869340.

[south herald]

Help please

[night cloak]

@stray forum what is the issue?

Oh can ask here.

Unlinking feature will be available soon. Then you can unlink,@south herald.

[stray forum]

@night cloak there is a guy who is streaming pubg with hacks on hhhhh

[polar marsh]

@molten thunder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stray forum]

@night cloak so no action can be made for that guy who stream on fb with 1.2k viewers and hacks on ?

[night cloak]

Unfortunately you will have to report it within Facebook,@stray forum.

[elfin canopy]

You may and you should report it to Facebook immediately, @stray forum

[storm flume]

Hello, @stray forum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

And you can report hacker there.

[stray forum]

@night cloak @elfin canopy so u want me to do the report ? if u are willing to get the feel free i cqn send it to u other wise u can check the link and ban hil bia his id

if u r willing ro get the link *

[night cloak]

You can only report YouTube hacking videos here sadly.

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @stray forum:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

Through this. But it is not available for Facebook.

[stray forum]

@night cloak ok i check but he have his yt chqnnel too i'll do that

[night cloak]

That will help. Thank you.

[stray forum]

@night cloak you r welcome done for his yt channel not a big thing tho but we wqnt that guy to be banned

[night cloak]

Yeah. As I said before you can report him in game as well as the link above,@stray forum.

[little grotto]

Bro what to do in sand Strom event ???

[light smelt]

OnePlus 7T devices are lagging?

[iron basin]

Why brother's in arms not available on emulator?.

[elfin canopy]

@iron basin you may propose your feedback in #old .

Ask in their community forum, @light smelt.

[light smelt]

@mav no response

[night cloak]

Are you also experiencing crashes in custom rooms,@light smelt?

[deep raven]

@lime juniper i want to report one guy this guy reached conqueror with hacker so please report this guy and justice legit player

[sudden heron]

Look at my graphics after update it's deformed and blurred...

[elfin canopy]

@sudden heron Is it after the patch?

[storm flume]

Hello, @deep raven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sudden heron]

After the 18.0 update

[elfin canopy]

Try repairing your game, @sudden heron

[sudden heron]

I did it 3 times still the same😅

I even reinstall the game for like 5 times in a row but it isn't fixed yet

@elfin canopy device name Moto G5S Plus , prosessor : SD 625 Ram 4 GB rom 64 GB

[night cloak]

What is this?

My friend can't play after we played for like 2 hours

[spring zephyr]

@night cloak That's the health reminder.
If you want to stop it then you have to press the I AM 18+ From the settings

[elfin canopy]

It may or may be not due to this, @sudden heron.

However feel free to post about this in #old with detail along with screenshot.

[cosmic gazelle]

When new patch update is gonna come for the Aim Shake issue

[elfin canopy]

Patch has already been released, you'll get it soon depending on your region and device, @cosmic gazelle.

[cosmic gazelle]

It was released today only?

[spring zephyr]

@cosmic gazelle on May 12 at 01:30 UTC
Yes
You will get it soon.

[cosmic gazelle]

Cool thanks

😀

[torn onyx]

Hi guys

[crisp garden]

Hey

[torn onyx]

Can someone help me with some stuff?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torn onyx. Remember to read through #faq before asking questions in the support channels.

[torn onyx]

Okay so is there any updates on the unlinking problem?

[storm flume]

If you have encountered an issue with the account unlinking feature, @torn onyx, please ask in #708032127458869340.

[merry sandal]

Do you also have the resource packs downloaded, @sudden heron?

[worn tartan]

Can someone help me that can we use gfx tool?

[sudden heron]

All of them@merry sandal

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @worn tartan.

[worn tartan]

Wtf

[sudden heron]

@worn tartanyes

[worn tartan]

Then how we are supposed to play on low end mobiles

[sudden heron]

You will get ban

[elfin canopy]

PUBGM Lite, @worn tartan.

[sudden heron]

It's a bug needs to be fixed

My display is 1920 x 1080p

[merry sandal]

Please post it in #old, @sudden heron.

[sudden heron]

I did it 3 times@merry sandal

[elfin canopy]

With details regarding your issue and your device details too, @sudden heron.

[night cloak]

@elfin canopy bro I m facing the same issue I m using s10+

[sudden heron]

After 4hrs I'll do it properly

[elfin canopy]

Issue? Graphic deformation? @night cloak

Edit? @sudden heron

[night cloak]

@elfin canopy yes and sometimes when I check my result page it's over the screen ...I cant see some information

[elfin canopy]

Did you tried repairing your game? @night cloak

[night cloak]

No

[sand path]

Please provide your device uid and region. @night cloak

Known issue

[night cloak]

@sand path what is uid

[elfin canopy]

PUBGM numeric ID

[sand path]

Character ID

[night cloak]

5358254592
Asia
Mobile s10+

[elfin canopy]

What country?

[night cloak]

Maldives

[sand path]

Noted

[sudden heron]

@elfin canopy check the feedback I have edited my information

[sand path]

@sudden heron make sure power saving mode is off

[sudden heron]

@sand path everything is perfect it's all after te update issue...

[fervent rock]

Can someone please tell what's going on YouTube "sandstrom has arrived"?

How to redeem the code and what will be get after redeeming?

[sand path]

Redeem codes are being dropped when the timer hits 1h mark.
Only first 100 can claim it.
Rewards vary. @fervent rock

[fervent rock]

What can be the rewards? UC?@sand path

[sand path]

I claimed a couple of hours ago, temporary outfit.

[fervent rock]

Oof , RIP , why would I waste my time for temporary outfit....

[eternal arrow]

I Want To report a hacker

i got id and proofs

[storm flume]

Hello, @eternal arrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[glossy sable]

Don't dream for UC rewards watching a vid, @fervent rock, lol.

[fallow root]

I want to report a cheater too but I've no evidence

[crude apex]

When can I unlink an account?

[storm flume]

If you have encountered an issue with the account unlinking feature, @crude apex, please ask in #708032127458869340.

[dry trellis]

When is the new season coming? Tomorrow?

[crude apex]

Not encountered any issue but I want to unlink account

[storm flume]

If you have encountered an issue with the account unlinking feature, @crude apex, please ask in #708032127458869340.

[dry trellis]

Not encountered any issue but I want to unlink account
@crude apex it has been disabled for now

[storm flume]

If you have encountered an issue with the account unlinking feature, @dry trellis, please ask in #708032127458869340.

[crude apex]

Alright ty

[sand path]

@dry trellis yes click on RP button, you will see a timer

[dry trellis]

And why don't you guys take down the scammers, they are stealing money for innocent gamers, who just want good stuff in the inventory

[storm flume]

You can contact the customer service via the game settings, @dry trellis. Refer to subpoint 5.3 in #faq for further instructions.

[glossy sable]

If they're gullible enough to fall for FREE UC FREE SKINS, why blame us?
Only participate in official events, and remember that we would never ask for your credentials. Log in only on secure websites, starting with https, S for secure.

[dry trellis]

free uc and free skins are different, people have now started business where they offer you cheap UC, maxed gun skins
And people easily fall for that

You guys should at least spread awareness in game, that those are scams

[normal fulcrum]

@dry trellis Already done

[dry trellis]

what!! When

[normal fulcrum]

@dry trellis #news message

It was announced in-game multiple times

[dry trellis]

I have been playing daily since launch, now that I don't remember seeing such stuff is definitely a sad thing

[normal fulcrum]

You should read mails in-game.

[dry trellis]

I remember seeing it ones

can't you guys take down sites and pages which scam your players ?

[normal fulcrum]

Making fake sites is free of cost. We can take down thousands of sites. Thousand more will be created. It is better to be smart and not fall for such scams

[dry trellis]

See I always buy in game, so I'm ok
But my friend got scammed few days ago... he lost almost $50

everyone one knows, no one reads in game mail, better show it in any pop up or something

Or as a disclaimer in store

I'm just saying, not criticising

[fleet dagger]

@night cloak Spectator name not showing.
ID : 5219634201@normal fulcrum

[night cloak]

@fleet dagger please do add in #old

[fleet dagger]

Ok

[unreal prawn]

Hello, the erangel loot is really bad can it be increased, i think miramar loot is even better than erangel

[sand path]

#old @unreal prawn

[quartz mantle]

Does anyone know how many more hours before the season ranking resets?

I cant find it anywhere in the game menu

[lean crescent]

🙄 I got a dumb query so basically I downloaded the game update along with resource packs on my phone which gave me Smooth + High and shifted it to the other device which gave me Smooth + Extreme till last season but when I opened the game it was locked on Smooth + High it was just not showing me extreme frames option . I tried like repairing but nothing happened so does that mean I need to reinstall the game on the other device?

[spring zephyr]

@quartz mantle At 13thmay 00:00 U.T.C

[quartz mantle]

Thank you!

[sand path]

@lean crescent some devices don't support extreme

[lean crescent]

@sand path It used to support till last season

[night cloak]

@lean crescent Device

[craggy blade]

Getting 300+ ms in every server.

[fading nova]

Where do I put my wild west challenge ka pic

[vagrant onyx]

@fading nova in #media

[dusky yarrow]

@vagrant onyx i need help

[vagrant onyx]

@dusky yarrow hey what is it ?

[dusky yarrow]

Can i play matches with vpn?

Hlw? @vagrant onyx

@spring void can i play matches with vpn?

[vagrant onyx]

@dusky yarrow

refer to this

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[dusky yarrow]

Didnt understand

Can u z just say yes or no

[vagrant onyx]

@dusky yarrow you can play with vpn
but vpn is not recommended to use

[dusky yarrow]

Hmmm will i get banned?

[night cloak]

@dusky yarrow we dont recommend VPN,we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[dusky yarrow]

Didn't understand

Can u plz just say yes or no

[night cloak]

we dont recommend

[dusky yarrow]

Why?

[night cloak]

read the above message,

[pearl blade]

Can I join a lot of solo arcade matches and exit them?

Like 700

[night cloak]

contact customer service @dusky yarrow

[dusky yarrow]

Ok

[night cloak]

@pearl blade no

[pearl blade]

It'll still ban me temporarily from matchmaking?

I thought it is for classic matches only

[night cloak]

its applicable for every mode

[pearl blade]

Ok

So which is the fastest way to complete 800 arcade matches?

Going to match and dying ASAP?

[night cloak]

it depends on you

[pearl blade]

I just want to finish that achievement, is there anyway to finish it faster than that way?

BTW, how to get radio

[polar marsh]

@quick holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mighty cave]

i have nvidia 860m 4gb, 16 gb ram and i7. i use smooth emulator and smooth in game options. when there is a people on the first landed point, one or two, or when some people enter the 300m view, game has so different lag. i am understand that there is a people near me because of lag and this gives me advantage. what to do to have not lag when a player in 300 m seen sapce?

also if the lag is high, people near me are around 150m. if i have a little lag, people are between 150m or 300m.

i can understand everything near me with lag.

[crisp garden]

Use emulator support for that

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @mighty cave.

[mighty cave]

allright

[craggy blade]

I get high ping

[quartz mantle]

If i leave a match during the lobby when it says match starts in 30 seconds, do I lose points?

[stuck anchor]

Negative.

[spring cove]

you lose points when you jump off the plane ig and then leave @quartz mantle

[quartz mantle]

Oh

Ahh

So I'm safe right? Lol

[spring cove]

yep

[quartz mantle]

Phew

[lean crescent]

I get high ping
@craggy blade Same

[zinc frost]

Same

[limber dew]

In customer service which Nickname is given game Nickname or social media Nickname

[zinc frost]

But that's been the problem since the last two updates no?

In customer service which Nickname is given game Nickname or social media Nickname
@limber dew game

[limber dew]

@zinc frostbro ingame Nick name

[delicate dagger]

Few days ago I blocked a friend and after few days I removed him from block players list but still he can't send me popularity
Please help me

[night cloak]

@delicate dagger contact CS

[limber dew]

@night cloakIn customer service which Nickname is given game Nickname or social media Nickname

[night cloak]

Refer the video mentioned in #news @limber dew

[strange sonnet]

Why is it coming game has been stopped

[limber dew]

In video they didn't mention@night cloak

[night cloak]

@lean crescent @craggy blade try using a DNS

Game Account nickname and user ID@limber dew

[storm flume]

If you have encountered an issue with the account unlinking feature, @sleek aurora, please ask in #708032127458869340.

[polar marsh]

@sleek aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limber dew]

@night cloakok

[strange sonnet]

@night cloak pls tell

[sweet cedar]

So why this should be region locked

It isn't fair guys

[night cloak]

@strange sonnet could you explain

[meager scarab]

@sweet cedar Few events are region exclusive due to copyright issues!

[sweet cedar]

Sorry for being boring, can I ask what type of copyright are you talking about? Like the Lantern avatar?

[meager scarab]

@sweet cedar i gave you the reason why some events are not available for all regions.
Now it's pubgm's choice to decide to give the event to those whom they wanted and it's in their TOS and you agreed to it. So I don't think complaining here would do anything.

[sweet cedar]

Yeah maybe your explanation can be applied in event like AMC collaboration, Godzilla and so on, but I didn't know that Ramadan was under copyright.

[strange sonnet]

@night cloak it is coming tha the game game have been stoped. Come back tomorrow

[storm flume]

You can contact the customer service via the game settings, @sweet cedar. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@strange sonnet check the age restriction is turned off in-game settings

[strange sonnet]

Ohkay

ThNks

[delicate dagger]

@night cloak but the bot is unable to understand my problem

[night cloak]

@delicate dagger what's the issue

[delicate dagger]

My friend is unable to send me popularity

I blocked him few days ago and unblocked him yesterday

But still he is unable to send popularity

[night cloak]

It may take some time

[delicate dagger]

Ok

It's already been 24 hours

How much more needed?

[pearl blade]

Where can I find vending machine

And how to get radio

[crisp garden]

@pearl blade in Miramar

[pearl blade]

I know in miramar

But where in miramar

Is there any particular location or it will be in a random building everytime

Cuz I can't find any vending machine

[crisp garden]

Pecado

[pearl blade]

Where in pecado?

Inside any building?