questions

[spring zephyr]

@dawn glacier What kind of help do you need?

[steel pond]

@sand path that yes was for me right ?

[sand path]

Yes

[steel pond]

Ok thank you

[dawn glacier]

Look i want to unlink my google play account cuz its got hacked i can still login with facebook but the hack.er @spring zephyr so i have all the proof that make its my account but dont know where to put it

The hacker still can log in

[spring zephyr]

@dawn glacier Read Faq 2.5 in the #faq channel

[dawn glacier]

@spring zephyr that is the proplem coustmer service always reply that your account is nit hacked

Not**

[steel pond]

Should I leave the conversation like this or start a new one ? So when I receive updates from Customer Support

[dawn glacier]

@sand path Help me please

[sand path]

Your job is fone @dawn glacier

Done.

[dawn glacier]

What?

@woven atlas Can you help me please

[elfin canopy]

What's the issue, @dawn glacier?

[dawn glacier]

My account got hacked

But im still can log in by Facebook cuz the google play hacked

[elfin canopy]

Read subpoint 2.5 of #faq and follow the instructions, @dawn glacier

[dawn glacier]

Already read it

[elfin canopy]

Then do it.

[dawn glacier]

The tell me your account is fine

They*

I have proofs

[elfin canopy]

Can you post a screenshot of your conversation, @dawn glacier?

[sand path]

They said they will fix it @dawn glacier

Read

[dawn glacier]

Could u understand arabic?

[elfin canopy]

No, I don't speak Arabic

[spring zephyr]

Google translate?

[steel pond]

@dawn glacier you just have to wait I’m having the same issue , just let them do their jobs bro

They will help you just be patient

[dawn glacier]

I will translate it

[elfin canopy]

Please! Don't post any case sensitive information.

[dawn glacier]

Ok sorry

[modern bolt]

Hi

[spring zephyr]

@modern bolt how can i help you?

[modern bolt]

Can I have the pubg mobile beta link I'm a youtuber

[storm flume]

You can apply for the PUBG MOBILE beta program here, @modern bolt:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[modern bolt]

I need my match video

[steel pond]

Hey can anyone answer my question I left above ?

[spring zephyr]

@worn matrix PLZ no advertisement here

[dawn glacier]

@elfin canopy@sand path We investigated based on the information you provided. At this time, we are unable to determine any security breaches on your account. Unfortunately, we could not confirm that you are the account holder, and we cannot assist you in solving this problem. Although we know this may be frustrating, we do apply these authentication requirements to protect user accounts and private user data. Please do not apply shaded explanations to the web that might block your account. With your care. Kind regards Customer Support PLAYERUNKNOWN 's BATTLEGROUNDS MOBILE SHIFT

Thats what the said

[night cloak]

Hello

I have evidence of hackes

[spring zephyr]

@night cloak Currently you can't report any hackers
Wait till 5th may and report it on the #cheater-reports Channel

[night cloak]

Hackers and they are trying to sell hack to others. There is also a Facebook group comprised of hackers

They said they have an anti report hack which means they won't get ban please manually ban them

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[steel pond]

@dawn glacier It’s probably because you didn’t provide enough evidence to prove its your account

[night cloak]

can i unlink we chat account?

[normal fulcrum]

Kr version @night cloak?

[polar marsh]

@proven magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sturdy ravine]

Is there any single chance of recovering old id whose social media account is deleted permanently

[spring zephyr]

@sturdy ravine I don't think so.

[nimble quest]

@polar marsh Any idea when tecent will enable in-game audio recording API?

[tranquil forge]

@everone

[spring zephyr]

@tranquil forge Stop advertising

@tranquil forge And don't give sensitive info like your no.

[tranquil forge]

@spring zephyr ok

[spring zephyr]

@tranquil forge And don't talk in hindi plz
Only english

[sturdy ravine]

@spring zephyr but vo Account 62 level Ka tha aur bohot Kuch tha inventory me mere

[spring zephyr]

@sturdy ravine Only english plz

[sturdy ravine]

Oppss sorry

[spring zephyr]

@sturdy ravine Have you linked your Account with your mobile no. or gmail ID?

[sturdy ravine]

I had linked it with mobile no.

[spring zephyr]

@sturdy ravine You can contact Customer Service for this issue.

[sturdy ravine]

Can you just guide me in brief what to do and where

[spring zephyr]

@sturdy ravine I don't know what to do in your issue
Wait for a staff member to look at your issue
Or you can contact Customer service

[sturdy ravine]

I tried recently but what answer I am getting is through bot so it's not giving appropriate answers

[storm willow]

@sturdy ravine follow the format in #faq 2.5

[polar marsh]

@vague relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[covert goblet]

This guy is saying hes gonna hack my account and restart my progress

[echo dew]

anyone had lags and frame drop experience in the beta version?

[dreamy dune]

Guys im playing pubgm with my buddies in discord when im in middle of the match idk why but discord stops call is ended what am i gonna do

[echo dew]

best to use discord in another device @dreamy dune

[dreamy dune]

I cant i dont have any im not that rich

[forest iron]

just simplz use pubg in game talking szstem

[covert goblet]

Look at chat to the left

[spring zephyr]

@covert goblet You can report Him/Her via the in-game report system.

[night cloak]

I don't know why? But the arena ranked system sucks, after you win the match still doesn't give the points. I am on platinum 3

[spring zephyr]

@night cloak You can give your feedbacks in the #old Channel

[keen marsh]

After playing 1match in bonus challenge it's locked. Now bonus challenge showing coming soon? But in every clan member bonus challenge is open what is a problem?

[flat wing]

How many stars do u need for conqueror

[spring zephyr]

@flat wing You need to be top 500 in the specific server

[flat wing]

@spring zephyr oh okey

[polar marsh]

@gritty arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring zephyr]

@west badger Stop advertising here

Go to #tournaments

[west badger]

okk

[night cloak]

What is this?

[dense sigil]

Hey guys send me friend request in pubg and join clan top 10 members will get free royalpass next season starting

[spring zephyr]

@dense sigil Go to #clans #activities

[gusty grail]

Why do I keep getting match timed out?

Never got on old phone using same wifi

[velvet aurora]

Is it possible to disconnect facebook from our account? My facebook got hacked but i do have my twitter but who got my facebook is just so annoying every time when i am playing he just came in and i got disconnected ...

[spring zephyr]

@velvet aurora Read Faq 2.5 in the #faq channel

[dusky yarrow]

@bold siren @last birch what kind of game is your

Showing me dead

But in my brother's screen shows me alive

Explain me

[bold siren]

Sometimes it can fail to reconnect you to the match when your internet is unstable, @dusky yarrow. In that case, please restart your game quickly. At this moment, we cannot do anything.

What is this?
Please refer to this message, @night cloak:

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

Why do I keep getting match timed out?
What device do you use, @gusty grail?

[night cloak]

I found it

[green remnant]

i accidentally turned off the parental control in this account and that what happened what can i do please help

[velvet aurora]

How can i connect to support in this manner?

[night cloak]

@green remnant there's nothing can be done from our side. You could create a new account

[storm flume]

You can contact the customer service via the game settings, @velvet aurora. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Tencent please add use a spare tire On tires that have spare tires like uaz and 3-wheel motorcycles That's useful rather than being a display, and adding the gas fill feature at the gas station

[spring zephyr]

@night cloak You can give your feedbacks in the #old Channel.

[night cloak]

But is a support Alias ​​to help

@spring zephyrAre u Indonesian?

Aka*

[spring zephyr]

@night cloak For conversation You can go to #chat.

[night cloak]

Yeah i know

[storm willow]

@night cloak all feedback goes to #old This channel if for tech support related to the game

[night cloak]

Ok

But I have to wait another 6 hours_

[green remnant]

@night cloak But I made a purchase two days ago and i need this account.Is it possible that there is no solution?Such as unlinking this account that caused this problem or something else

[night cloak]

You could edit the previous one @night cloak

[gusty grail]

@bold siren Asus ROG 2

[night cloak]

There's nothing can be done on that @green remnant . You may try contacting the customer service

[green remnant]

ok thx

[velvet aurora]

Where should i contact with problem of crew challenge ?

We finaled at 4th spot but they disqualified us with no reason

[storm flume]

You can contact the customer service via the game settings, @velvet aurora. Refer to subpoint 5.3 in #faq for further instructions.

[green remnant]

@night cloak Another question can I link an account already linked in this account after this 6 days when all data has been deleted

[left isle]

How to hide my synergy list

[night cloak]

@green remnant it is not possible to use that account

[left isle]

@night cloakhow do i hide my synergy list

[night cloak]

Profile > edit > connections
@left isle

[green remnant]

How can I contact customer service is all answers from a bot

[spring zephyr]

@green remnant Read #faq 5.3 for guidance.

[left isle]

@night cloakthanks cutie

[green remnant]

@spring zephyr I can't to login the game all option is locked i can just see this message (we are unable to offer PUBG MOBILE services to you now.your account will be deleted 6d later and all data will be deleted permanently and irretrievable)

[spring zephyr]

@green remnant You can't really do anything about this.
But you can make a new account.

[night cloak]

Create a new account that's all you can do now . You need to create a new login method for that@green remnant

[gritty glade]

Give me some Info about New update 0.18.0?

[spring zephyr]

@gritty glade You can check what's coming in the new update on the #news Channel.

[gritty glade]

Hey moderator.

In many times TDM & ( Arena) matches,
We can easily killed by enemy only for 1 or 2 bullets.

Till the match end we are continueous killed by 1 or 2 bullets.

It's happens many times when you play 10 TDM matches, out of every 3 matches you can get easily killed by enemies with 1 or 2 bullets?
There are no any time for reflex or movement like crouch, prone

@Error403

[spring zephyr]

@gritty glade You can give your feedbacks or report bugs in the #old Channel.

[hasty sonnet]

how can I Contact with admin ?

[night cloak]

@hasty sonnet ??

[heavy dome]

@gritty glade there will be a new weapon called p90 and with that u can die even faster

[hasty sonnet]

in arabic or in English "?

[spring zephyr]

English @hasty sonnet

[hasty sonnet]

and Who will answer me ?
Admin ?

[heavy dome]

@hasty sonnet what is ur question

[spring zephyr]

@hasty sonnet Anyone can answer you if the staff is not here.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hasty sonnet. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@hasty sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @gray heath!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sand path]

@heavy dome yes it will be there

[heavy dome]

@sand path what I game prizes can I win

[sand path]

From the event?

[heavy dome]

*in

If I win the custom duo match

[heavy dome]

At what time in ist

[night cloak]

19:00 UTC

go through the pinned message in #701740328670986251 @heavy dome

[sweet orbit]

Do I have to maintain my rank below 1000 to get arena master?

Till end of the event?

Oh I thought I just have to reach in top 1000 once and that's enough

[sand path]

Just confirmed....its once @sweet orbit

[sweet orbit]

Confused 😢

[sand path]

Once

[sweet orbit]

I did it once but didn't get that title

[sand path]

You will when it ends

[woven atlas]

Yep

[sand path]

No need to maintain

[sweet orbit]

@sand path @woven atlas thanksss 🙈😍♥️

[loud fulcrum]

wtf is wrong with this game?

from the past 2 days its not letting me enter match for the first go.. i have to restart 2-3 times and sometimes that too doesn't work and it comes you've been killed

[unborn steppe]

When will new season be out ?

Date time ?

[spring zephyr]

@unborn steppe The current season will end on 11th may .And it will take 1-2days for the new season to roll out.
So 12th may or 13th may.

[unborn steppe]

Okk thanks

[glad shard]

why am i getting such high ping☹️

[night cloak]

you could play in middle east.

high ping is a problem from your internet side@glad shard

[glad shard]

can i ask 1 more?

[night cloak]

yep

[glad shard]

i am frm Nepal, we get 100ms in indo server same as 40ms at indian server, so why do we get matched in indo server?

is this related to our ISP or PUBGM team?

[night cloak]

@glad shard its an ISP issue

[glad shard]

so i have to tell my ISP, so that i can get matched up in Indian Server?

[urban gale]

[glad shard]

anyways, Thanks

[wide hawk]

Hii

[spring zephyr]

@wide hawk How can i help you?

[amber cedar]

@spring zephyrpost this in feedback it showing timer for me.🇴

[spring zephyr]

@amber cedar You can wait till the timer ends.
6hrs isn't that long.

[amber cedar]

@spring zephyr if it not showing timer than u can post there. Because i m deleting photo from my phone.

[polar marsh]

@worn kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[teal dew]

hello, is there someone that could help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @teal dew. Remember to read through #faq before asking questions in the support channels.

[grizzled locust]

Can anyone tell me that can we take substitute player in PMIS??

[quartz wave]

Does Ranking points differ for squad and solo in BONUS CHALLENGE?

Mods pls do answer

[teal dew]

My deleted twitter account is still somehow linked in-game with my pubg mobile account and i have no option to remove it from the slot even tho the twitter account does not exist anymore. now i cant change my profile picture due to this reason. can someone help with this?

[sand path]

Account once linked cannot be unlinked or transferred @teal dew

[teal dew]

why is that so?

[night cloak]

@grizzled locust Please ask the organisers.

[teal dew]

i mean is this something impossible? we should have an option to remove social media accounts from the slots..

[quartz wave]

@night cloak can u resolve my doubt?

[grizzled locust]

@night cloak how can I ask them?? please help me

[sand path]

@teal dew maybe in the future

[night cloak]

@grizzled locust Where did you see this PMIS?

[teal dew]

this is so frustrating 😦 thanks anyway

[grizzled locust]

@night cloak youtube insta

[night cloak]

@quartz wave I'm not sure about that.

[quartz wave]

Alright thnx

[storm willow]

@grizzled locust check instructions when you register.

[grizzled locust]

@storm willow okkk

Thnks yo so much

[storm willow]

You’re welcome

[torpid raft]

How many players can we register from a particular team for PMIS?

[frozen schooner]

Can we get our old like interface after a match coz this one take time to load and some time we dont get like for this!!

[spring zephyr]

@frozen schooner You could give your feedbacks in the #old Channel.

[heady bloom]

I want to contact PUBG community that can speak English

Not some illiterate Korean

[e-mail]

[sand path]

Yes that mail

[heady bloom]

It's Korean

[sand path]

[e-mail]

No its global

Check please

[heady bloom]

@sand path get your facts re-check

[sand path]

Can you send a screenshot showing the recipient mail?@heady bloom

[heady bloom]

That's mine

[sand path]

No no not yours...their @heady bloom

[spring zephyr]

@torpid raft Your team should have at least 4 players to register. And each team can have a maximum of 6 players only because a match can only be started with a minimum of 4 players. If your team has six players then only four players will be able to play in each match.

[silent topaz]

wait if i join the discord event alone will i get a squad ?

someone

hello if i join will i be alocatted with a squad

help me plz

[night cloak]

@silent topaz Most likely yes. The room gets full in 5-10 mins.

[silent topaz]

oh

thx

[night cloak]

Hi there yesterday i met a few teamers (poeple from diffrent teams playing together thats what i mean) and i killed one of him and knocked the other is there anyway to check my kill record?

[woven atlas]

No advertising

[nocturne palm]

Ya ok

[night cloak]

So is there anyway to check my kill record?

Or is there even one to begin with

[elfin canopy]

What do you mean? @night cloak

[agile tulip]

Is there a list of the names of the people you kill in a game?

Thats what he means

[night cloak]

Is there a kill record in pubgm(it shows the kill you've made)? Because i met a few player from diffrent groups teaming yesterday. I know theyre teaming because when they attacked me (with a veachile) i "instantly" kill the passanger on the driver got knocked

[elfin canopy]

Nope, there is no such list. [You can check the kill feed for their name during your game]

[night cloak]

Pls remove the bots from the game

[agile tulip]

@night cloak The one at the top left that stays for a second or so. It’s no use. Only thing you can do is record ur games.

[night cloak]

Well i didnt have time to check their names because right after i killed the passenger and knocked the driver two more cars came to the scene so u sped out of that place and took third place

Completely disgustinnn. Every game i play of Bonus Challenge there are 3-4 people Teaming. Admins here would say Report them in-game. But nothing happens. You should take serious action regarding it

Someone contact this man i dont know what hes talking about his id: @next light

@night cloak It takes time. Be patient.

[empty pike]

how many day are ending this season?

[night cloak]

@empty pike It is ending on 13th May.

@upper peak Selling is not allowed.

[empty pike]

RP lock?

[night cloak]

RP will be locked on 11 May.

[empty pike]

ok thank u @night cloak

[night cloak]

@upper peak Just stop it, please.

@night cloak how long does it take? I play bonus challenge every week and everytime I find players teaming up I report it but did I get reply?

[small dragon]

I need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @small dragon. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@night cloak It's not the same people you face every time. There are a lot of people teaming up. Help developers by reporting them.

@small dragon Aloha! How can I help you?

@night cloak seems like you don't know if people can note down their character ID or do you?

@night cloak and anyways What are the consequences for teaming up in Solo challenges? Do they get banned for a year, Month or even a week?? Does their redeemed UC is returned back?

[small dragon]

I juste switch from yes to no.
Do you have above 18
Mistakenly

[night cloak]

@night cloak You can note down the character ID of players that killed you. And, the punishment depends on the severity of the violation. It won't be same for everyone.

@small dragon If you have mistakenly selected it, you will have to wait for 30 days to be able to change again.

[solemn yacht]

why am i getting name that are in chinese in when its in english

[small dragon]

Oh no there is no way to edited? @night cloak

[lusty kite]

@small dragon no, you need to wait 30 days

[night cloak]

@night cloak Welp, Seems like there's no big punishment for those who team up in solo matches and that's the reason why they doing it and there's literally no compensation for people who were killed in solo match by teamed up players. I'd say unofficials custom are better than these atleast they do something about it

[small dragon]

@night cloak What will change if I am under 18?

[spring zephyr]

@small dragon After playing for 6hrs a day your ID will be stopped for some time.

And you will get warned every 2 hrs to take a break.

[lusty kite]

@spring zephyr my game setting is yes , but I am get warned every 2hrs to take a break , I think everyone get warned every 2hrs to take a break

[spring zephyr]

@lusty kite Yes everyone gets warned but if the setting is off then after playing 6hrs it stops you from playing the game.

[lusty kite]

@spring zephyr ok

[storm willow]

All players will get health reminders after 4 hrs and every 2 hrs after that, but under 18 players will have restrictions (they can play only few hours a day ) @lusty kite

[lusty kite]

@storm willow ok

[storm willow]

@lusty kite and there is a spelling mistake in your name, if you haven’t noticed.

[lusty kite]

I know , it's my choice 😂😂 @storm willow

[storm willow]

@lusty kite lol okay

[polar marsh]

@still cloud:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[small dragon]

@spring zephyr How long does this break

[night cloak]

@small dragon you could check that under settings

[small dragon]

@night cloak wish settings?

[night cloak]

game settings

you have to wait for 30days@small dragon

[mild grove]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mild grove. Remember to read through #faq before asking questions in the support channels.

[mild grove]

ı have 1 question

[spring zephyr]

@mild grove How can i help you?

[polar marsh]

@mild grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm pendant]

Bro

Anyone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm pendant. Remember to read through #faq before asking questions in the support channels.

[warm pendant]

Bro I have 100mbps wifi but my ping is 160 ms y bro

[upper sedge]

guys when is tier reset

[elfin canopy]

13th May, @upper sedge

[warm pendant]

@elfin canopy help bro

[night cloak]

@elfin canopy I thought its 11th may

[upper sedge]

@elfin canopy bruh I was told it's on may 11th

[night cloak]

7 th may update
11th may season starts

[upper sedge]

I think a mod told me tier resets on may 11th and new tier season will start in may 12th

[warm pendant]

@lime juniper bro help me bro bro I have high speed net but my ping is 106 my bro

[night cloak]

@warm pendant could you check your internet latency

[warm pendant]

S

[night cloak]

@warm pendant

Because of lockdown many people are playing the game so the servers are gonna be lagy bro

[warm pendant]

S i checked

[upper sedge]

@night cloak that's true, I'm lagging a lot lately 48 ms but it feels like 300 ms

[elfin canopy]

RP missions will get locked on 11th May, and tier reset will be on 12th/13th May, @upper sedge

[upper sedge]

@elfin canopy to missions get locked on 5th lol

rp*

[night cloak]

@warm pendant could you check that on fast.com

[upper sedge]

@night cloak whens tier reset?

[night cloak]

@upper sedge RP will lock on 11th may

[warm pendant]

Kk

[upper sedge]

oh but it says 5/5/2020

[night cloak]

tier will reset on 12th or 13th May

[upper sedge]

ok ty appericiate it

[night cloak]

@upper sedge RP ends on 5/11/2020

[upper sedge]

@night cloak but we can do missions right till 11th

[night cloak]

yes you can

[upper sedge]

nvm

I'm stupid I read the date wrong

yea ty lol

I also had another questions, I've linked to gmail right is there a way to unlinked it and connect the account with Twitter or Facebook

[night cloak]

you cant unlink a linked account

[upper sedge]

if I link it to Twitter can I log in from twitter and do I need my gmail access?

I've already linked to gmail btw

[night cloak]

@upper sedge u can conect both gmail or any 1 of the social network..

And u dont need gmail to login if u conect with twitter or fb .

[polar marsh]

@vestal spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ocean topaz]

Pub g should add a ADS fire button like the call OF duty mobile has done the LEFT fire button in codm is hip fire and the right fire button is ads fire. So I think pub g should do that and also pub g should focus on the battery drainage because cod m does not drains battery fast.

Please if any one in contact with pub g m please tell them the problems.
Please please

[vale urchin]

Got my paccount panned for 30 minutes due to network problems. Should i stop playing on weak network? Is there risk of permanent pan because of bad network?

[hollow garnet]

When erangel 2.0 is coming

[polar marsh]

@ocean topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@worldly wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vale urchin]

See this bot is very stupid, if you use word 'pan' in your message, you get blocked on server.

[storm flume]

Please refer to this channel's pinned messages for further information, @vale urchin:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

We currently do not have a specific release date for the upcoming update, @hollow garnet. Once we do, we will publish further information in #news.

[elfin canopy]

@ocean topaz, use #old for your suggestion.

[ebon thorn]

Hey recently this has been happening alot where when i shoot something and stop to reload the game continues shooting without me even touching the screen sometimes

[elfin canopy]

@ebon thorn, #old

[ebon thorn]

Ok

[elfin canopy]

You can try repairing your game first, @ebon thorn

[ebon thorn]

I did

[storm willow]

Does that happen even when you play without charging device?
@ebon thorn

[ebon thorn]

I have tried it without charging

I'll try that and see thanks @storm willow

[storm willow]

okay

[hollow garnet]

My internet speed is fast but in pubg it lags too much

and the ping also get high

[polar marsh]

@sick eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[pearl blade]

These 2 drops came at once, does that mean there's an extra drop in the match or the number of drops per match would still be the same?

[cerulean fractal]

@pearl blade it's rare for 2 drop came at the same time and exact spot

Basically what you witnessed rn is a rare thing to happen in a match lol

[gusty grail]

I'm pretty sure double drops are a thing now, or is that only a certain mode?

[cerulean fractal]

@gusty grail it's a thing but rare

[worldly mirage]

Hi

My pubg mobile frequently crashes

During the game

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worldly mirage. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint #4.7 in #faq for further information, @worldly mirage. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gusty grail]

My device keeps getting the "server timed out" message, after which it takes 15s of the loading man running animation where I can't do anything until it reconnects.

Only started happening when I moved to a new phone, connected over same wifi as old phone.

Any ideas?

[storm flume]

Please refer to subpoint #4.10 in #faq for further information, @gusty grail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[elfin canopy]

Hello, @night cloak! What's the issue?

[lusty kite]

Downloading resources on top left i think @elfin canopy

[elfin canopy]

How long is the loading screen stuck? @night cloak

[night cloak]

@night cloak check whether you have the obb file in file manager (Android > obb)

[solar current]

This is the sixth time it happened. I did everything needed said in FAQ

I need help asap

[loud mango]

Hello guys

Bonus isn't available

Although it's available with my friends from the same city

If u can help ❤🙏

[solar current]

I also need help

[loud mango]

@storm flume .. .

[solar current]

i did everything that the bot said, in the FAQ

[hard zodiac]

Is there any way to communicate with someone from support pubg mobile?

[merry sandal]

You can contact the Customer Support in game, @hard zodiac.

[polar marsh]

@mortal wagon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hard zodiac]

@merry sandal they respond once a week, will it be what you have to be a famous person, so they can solve a problem for you?

The same thing happened to a person who makes videos on YouTube as it did to me, and within hours they resolved

[merry sandal]

The response time is dependent on the pending messages. Please be patient for it.

[solar current]

This happened to me for the sixth time

I did everything in #faq about it

And still i have this problem every time i play the game

[vital sluice]

Just grant storage permission from settings ,@night cloak. If you click on "ok" it should take you to the page.

[steel pond]

Cant you 6anned if you login in and out of different devices to many time and to frequent?

[meager stirrup]

Hi

how to show play pubg mobile in my discord bio?

<@&639889499718942720>

[lean flicker]

Which region on pubg mobile has the most events ?

Can anybody tell

[polar marsh]

@silent path:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lean flicker]

Which Region on pubg mobile global has the most events ??

Can anybody tell

[meager stirrup]

how to show play pubg mobile in my discord bio?

[sick shale]

@meager stirrup #discord

[tepid thistle]

Hello good evening
Can anyone please help me with that .
How can I remove my Game Center link . Because I forgot my password and I want to link it with another social network app.

[inner perch]

Full hak

[sick shale]

@tepid thistle you can't unlink/remove social media accounts

[sick shale]

@tepid thistle each account can link two different social media accounts, so you still have an option to link one instead of game center

[polar marsh]

@kind musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @inner perch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[tepid thistle]

@eternal rune how ?

They told there is a way to unlink

[storm flume]

Hello, @inner perch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Please refer to subpoint 2.8 in #faq for further information, @tepid thistle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@twin pulsar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic gazelle]

Hello,I'm an iOS user, if someone is inviting me for a Room Match. I can't see their Name, it's showing me some Chinese letters not their actual name. Really confusing

[normal fulcrum]

@cosmic gazelle That's a bug, feel free to put it in #old

[inner perch]

This is your work. We report on hacking and do not interact with the communication. We do not have channels on YouTube until we record and upload the video and send you the address or you are the ones who sell the hacker to them.

[night cloak]

@cosmic gazelle the same thing happens to me, but instead of Chinese letters sometimes it shows somebody else's name

[elfin canopy]

What exactly is your question? @inner perch

[inner perch]

We pay money in this game and we love it, but the protection system is very weak for you and we can no longer play in the presence of hackers because we started to hate this game

[upper sedge]

@inner perch I've literally faced like less than 10 cheaters in this whole season

[storm flume]

Hello, @inner perch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[elfin canopy]

This doesn't sound like a question, please post your suggestion in #old , @inner perch

[upper sedge]

Why doesnt tencent take down videos on yt that promote hacking?

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @upper sedge:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

@elfin canopy How do I report someone using hacks in tdm?

The in game report doesn't work

[elfin canopy]

You've evidence?

The in-game report does work, just be patient, @night cloak

[night cloak]

Will the video evidence from my view work?

@elfin canopy dude I've reported hundreds of people

Rarely do they get banned

[elfin canopy]

It will work if it's clear enough to declare the person hacker, @night cloak

You can post about it in #cheater-reports which will be reopened on 5/6th May. Do read the pinned message in that channel before posting there.

[tacit heart]

Please add ultra high and maxed frame rate for samsung galaxy note 8
COD mobile works maxed frame rate on this phone but because of low frame rate of PUBG I cant enjoy the game

[cerulean fractal]

Pubg is different

You can't expect both game have the be same setting

[night cloak]

My pubg 65 level account is hacked plz help me pubg

[tacit heart]

but for a device with 6gb ram and good cpu its not fare to have such a lagy game

[cerulean fractal]

Cuz that's whatever it is

Be grateful you can at least still play smh

And it's not just about ram it's also about what your CPU

[raven zealot]

When the 0.18 update will come?

[elfin canopy]

7th May, @raven zealot

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[raven zealot]

@elfin canopy okie

[night cloak]

@storm flumeok

Sry

[amber cedar]

Why i cant send bug video in feedback?

@vagrant onyx

[vagrant onyx]

@amber cedar you can send #old

maybe your video is over the limit of upload

[amber cedar]

Yes done@vagrant onyx

[vagrant onyx]

@indigo smelt photo related to pubgm goes to #media

This channel related to pubg mobile support

[elfin canopy]

What's the issue? @indigo smelt

What's your querie regarding the game? @indigo smelt

Then please use #chat or #pubg-mobile , @indigo smelt

[serene axle]

Hey I have a doubt
Now my account is connected to facebook
So if I wanna change my profile picture then I have to change it in FB
My email (the one in which I have money) is already connected to another account

So I was thinking of creating a new Gmail account to use instead of fb
But now is the question:
If I create new Gmail and link it,will I be able to purchase UC with my other email account?

[little forum]

@serene axle so ur question is about purchasing UC?

[serene axle]

Yes

[little forum]

U can use midasbuy or in-game shop without any problem

[serene axle]

With another email

Oh cool and another doubt

[dark plank]

Exactly when the season will be reset

[serene axle]

To switch my email with which I pay should I change my email in mobile settings?

[little forum]

Yes u need to switch the email if u want to purchase in-game

[serene axle]

Like if I wanna pay with a third email account

Ok cool thanks man

[little forum]

@dark plank 13th May most probably

[serene axle]

Two or three days after royal pass end maybe @dark plank

Around may 14 perhaps

[dark plank]

K

[serene axle]

Aight Ima head out

[vernal flume]

Where is the bag? @vagrant onyx

[serene axle]

Is it for this game or can I pay with any account in other games too? @little forum

[vernal flume]

@little forum help

[little forum]

You can use any account just make sure u switch to that account which u want to pay with@serene axle

[serene axle]

Aye thanks man

[little forum]

@vernal flume it has said to use UC inbetween 1st May -7th may

[serene axle]

Another doubt @little forum

If I connect both my facebook and google play account

[little forum]

Yes

[vernal flume]

Yes. Used 17000 UC but how can i claim?

[serene axle]

Can I select my gplay profile pic as my in-game profile pic?

Or is it only FB even if both are connected?

[little forum]

@serene axle it depends on which account u log in with

[vernal flume]

I only got time limited Dacia

[little forum]

@woven atlas can u help @vernal flume

[serene axle]

Say I have linked both facebook and gplay @little forum

[woven atlas]

Its time limited dacia right

[serene axle]

Can I prioritse my gplay profile pic?

[vernal flume]

Yes. Did not get bagpack. Please see my video above

[little forum]

@serene axle just log out and select google play while login but mostly gplay shows initial of name

[serene axle]

Okie

[vernal flume]

@woven atlas FYR

??

[woven atlas]

@vernal flume I havent got that event at all so i have no info about it really sorry about that

[little forum]

Mostly it looks like bug

[steel pond]

Can you 6anned if you have a jailbreak app like cydia and detected on your device ?

[vernal flume]

Maybe, Iam getting this screen from today morning

[little forum]

@vernal flume post in #old most probably seems a bug

[vernal flume]

Sure. 👍🏼

[little forum]

@steel pond rooted or jailbreak devices often get 10min ban

[elfin canopy]

Yes, @steel pond! Using a jail broken device may leads to ban as it violates PUBGM ToS.

[polar marsh]

@steel pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vernal flume]

@little forum is there a way to connect pubg with other fb id without loosing the data?

[jaunty quarry]

I want to remove pubg link on Facebook

How

[little forum]

@vernal flume u can't link 2 FB id u can link Fb if u have linked twitter or Gplay already

@jaunty quarry it's not possible in global version except if u live in EU or u use Korean version

[silent topaz]

where to enter password and stuff

[little forum]

Wdym?

[silent topaz]

for tournemant

plz help

[jaunty quarry]

I linked pubg with google and facebook if i deleted the facebook account can i link it with Twitter?

[little forum]

@silent topaz u mean u hosting tournament? Use this #tournaments if it's custom use #matches

[silent topaz]

no where in pubg to go in a room

[little forum]

@silent topaz click on the map button below start below left side there is option of room and u can use ur room cards for that

[woven atlas]

@silent topazbelow training

[little forum]

@jaunty quarry it's not possible to unlink social media for now

[jaunty quarry]

I know i will delete the accont

[silent topaz]

it says exit squad

[little forum]

@jaunty quarry u might loose data

[silent topaz]

what do i do

[jaunty quarry]

When I delete the account from Facebook permanently, then it will be canceled in the game and I have a place to link the account to Twitter or anything else.

Right?

[little forum]

@silent topaz make sure u r not in any lobby u should be idle before creating room

[silent topaz]

im not craeting room

im joining

[little forum]

@silent topaz yes u need to be idle even for joining

[jaunty quarry]

But I am linking the game to Facebook and Google

[little forum]

@gray heath use #cheater-reports for reporting hackers if it's close read the msg

[jaunty quarry]

And i will delete facebook

[night cloak]

anyone having fps drop problem?

[jaunty quarry]

Data willbe saved because ilinked pubg with google

Right? @little forum

[little forum]

@jaunty quarry yes but ur Facebook data will be lost

[neat turret]

@jaunty quarry you can't unlink accounts in game, even if you revoke access in Facebook

[little forum]

@night cloak check #faq 4.8 and 4.9

[neat turret]

So you won't be able to add a different account

[jaunty quarry]

@jaunty quarry yes but ur Facebook data will be lost
@little forum
Iknow but i will have place to link pubg with Twitter Right?

[woven atlas]

No @little forum

[little forum]

@neat turret if u delete ur Facebook account it unlocks space btw

[night cloak]

No it won't @little forum

[neat turret]

It never has on my account. And I still can't :)

[steel pond]

So going back to my question, if you were to use something like cydia to lock apps like whatsapp for example can you still file a claim to get your account back ? And what's the best solution to solving this problem ?

[little forum]

@jaunty quarry don't try it . Not gonna work

[jaunty quarry]

Why iwill delete the face account

Why not gonna work

☹️

[neat turret]

They haven't banned for jailbreak or rooting specifically afaik. Don't use mods or change game data, that will get you banned, potentially.
@steel pond

[little forum]

Bcz global version don't work like that

[night cloak]

I see wadu helping here

[neat turret]

I've been running a jailbroken iPad and rooted phone the whole time I've played the game

[jaunty quarry]

So there is no way to remove the link?

[neat turret]

No

[little forum]

@neat turret u might be facing 10min ban bcz few days ago a guy with jailbreak iphone faced the issue

[night cloak]

Account once linked can't be unlinked @jaunty quarry

[polar marsh]

@steel pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@hushed narwhal to #discord

[neat turret]

@little forum that could be something as simple as he jailbroken the device recently or used a bad VPN, or played someplace different.

[jaunty quarry]

@little forum if i changed the coutry to EU By VPN AND CHANGED THE country from the game can i remove the link?

[little forum]

@jaunty quarry it's not recommended

[night cloak]

Nah you can't

[little forum]

@neat turret ohh isee

[jaunty quarry]

Why

[little forum]

@jaunty quarry just refer to 2.5 #faq

If u want to revoke FB u can but u can't unlink in global version

[neat turret]

@jaunty quarry
You'd be to be a citizen of the EU to take advantage of GDPR.

Or Iceland, Liechtenstein, Norway, and Switzerland.

[jaunty quarry]

So There is no way of any kind?

[neat turret]

Not unless you're a citizen of those countries or the functionality is added in a later update.

[jaunty quarry]

☹️☹️

[little forum]

@jaunty quarry you can give suggestions in #old

[solar current]

This is the sixth time this happened. I did everything said in #faq but it still wasn't working

Can anyone help me?

Quick?

[little forum]

Have u checked pinned message of this channel?

[solar current]

Ok

I already did that

[night cloak]

Try a different network@solar current

[solar current]

?

I don't want to pay for 4g or something

I will use wifi

If it isn't possible. I will just try to reinstall the game

Can you help me or no?

[neat turret]

What's your ping jitter?

[solar current]

?

Should i do a speedtest

[neat turret]

Nah, just in game. Speedtest doesn't mean anything

What's the best and worst ping you get?

[solar current]

Bruh

I can't play the game

It just logs me out of the acc

[neat turret]

In general, broadly

[solar current]

Ping at best was 40

When worst (every few secs) 900 or 400

[neat turret]

Yeah. No wonder you're getting kicked.

[small wagon]

Why can't I login to pubgm using facebook

[solar current]

@neat turret when?

[neat turret]

People hide cheats with that sort of performance.

[solar current]

I am not cheating

[neat turret]

I didn't say you were.
You need to do a full shutdown of your router and modem. Give it 10 seconds and see if that fixes it.

[small wagon]

[solar current]

If it doesn't fix it

[neat turret]

I don't know how long you're banned for. If that doesn't work log out ASAP before you get banned. We have other things to try

But that's a common technique to hide cheating.

[solar current]

I am not cheating? What the fu... and this is the error. Network

Data error

[neat turret]

@small wagon
Looks like PUBGM is having an issue with Facebook OAuth.

[small wagon]

🤔

[solar current]

Just wait

[small wagon]

I didn't logout my account from pubgm

[neat turret]

@solar current
Nobody is saying you're cheating. I'm saying the reason you're having the issue is that people who do cheat use network ping spikes to camouflage their cheats.

[small wagon]

i was offline...i entered into game and having login error

[neat turret]

So power cycle your router. Try a arcade to see if it still spikes in game.

[solar current]

No, in all games my ping is awful. Not just in PUBG

[neat turret]

@small wagon it's not an issue on your side. PUBGM needs to fix a setting on Facebook Developer

[small wagon]

@neat turret are you sure brother.?

[solar current]

Yeah

Probably that's the issue

[lament rain]

I wanna recover my pubg account someone else accessed it and changed everything i have everything to prove that account was related to mee

[neat turret]

You might not be able to play PUBGM if you can't find down your ping spikes. @solar current

[lament rain]

How i can recover my pubg account

[solar current]

Dang it. I cant fix that.

[neat turret]

@small wagon
If you don't trust me Google the error text :)

[solar current]

I have no idea how to do it

How i can lower my ping

[lament rain]

Witg good network connection @solar current

[solar current]

1mbps down 600kb up

[neat turret]

Could try a VPN someplace close to help stabilize it. You can contact your ISP to see if there's something they could do.

[lament rain]

Mann help mee

[solar current]

I contacted my isp. They came multiple times

[neat turret]

You're going to need 10kbps constantly for the game to run well

[solar current]

And it isn't doing well

@neat turret download or upload?

[neat turret]

BOTH

whoops

[woven atlas]

@lament rain refer 2.5 in #faq

[solar current]

Well, download varies from 1mb/s to 900kb/s

Not so bad

[neat turret]

What modem and router do you have? Model numbers are best.

[solar current]

I have ZTE h208n router

Of course, rebranded by my ISP

[night cloak]

hi

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neat turret]

I can't read polish or Chinese so I can't find any specs on the router, but it might be worth looking to upgrade it, since it is out of date from what I can tell.

You could also try opening up ports 10000-10300 to see if that helps ping.

[solar current]

I have no idea of the specs. Is your browser having a translate option

Where i can change the ports

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[solar current]

Also i am on mobile rn

[neat turret]

In the router settings you can find by logging into the router from your phone.

[solar current]

I know password and username, lol

Admin and admin

I think all routers have that password and username

[sharp onyx]

Please take the conversation to #chat and keep this channel for pubgm support related queries only.
Thank you

[neat turret]

@sharp onyx it was a pubgm support query thanks

[solar current]

Yeah

[amber flume]

Русские есть

Аааааааа

[elfin canopy]

Please state your issue in English, @amber flume

[frozen schooner]

i dont know How the hell a Gold IV player make match with Ace 7 Star Lobby we were all in ace5 star 6 and 2 was in 7 star but meanwhile opponent make 3 man squad and they were 1 in silver III another in Gold IV and other one is in Diamond! and they all are new account and hackers named in chines language!! what happen to match making system

[sand path]

#old @frozen schooner

[pearl blade]

@cerulean fractal but what I meant is if there's 2 drop at same time, would the total number of drops in the game increase or be the same?

Also, is there anyway to get character voucher or token or whatever it's called?

Will an event come soon or it'll take more time or it never will come?

[normal fulcrum]

@pearl blade Event for character voucher is on going in-game. Check events tab

[neat turret]

@pearl blade a double drop increases the amount of drops in a single game

[solar current]

I still have my problem

How i can fix it

[neat turret]

I'd contact your ISP and let them know that you're facing ping variation 🙂

basically everything you told me

[solar current]

Ok. I think they won't know how to fix it. But i will do it anyway

[pearl blade]

@normal fulcrum no, I can't see it why?

[storm flume]

Moderator is AFK: retired for the day. Dm if something's urgent - 13 minutes ago

[pearl blade]

Hmm

There's no event for getting character voucher currently, it was there till yesterday but I couldn't find it today

[night cloak]

If it's not there anymore, dw, it will come back soon.

[polar marsh]

@proven magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[earnest fossil]

My Account Is Being Terminatting Again and Again 😭😭😭

[storm flume]

Please refer to this channel's pinned messages for further information, @earnest fossil:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[proud whale]

When does the ranked arena end?

[polar marsh]

@raw pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp onyx]

@proud whale For now, it ends in 26 hours

[vital hazel]

Not all events appear in my account please help

[sharp onyx]

@vital hazel
Please note that some events are region specific and may not appear in your region.
It depends on the region u have selected in game

[vital hazel]

You chose the country of Britain when creating the account and the Change Country and Offers button disappeared

And events

[sharp onyx]

Offers appear depending upon what region you have currently selected, not the one you started with

[vital hazel]

Yes

But I cannot change the country to the country where I live now

Is there a way to change the area, knowing that the button is not visible?

[sharp onyx]

If you changed it recently, you cant change it for another 120 days.
When you try to change, it shows how many days left

[vital hazel]

I never changed the country

Since the account was created

[sharp onyx]

@vital hazel
Are you using Korean version? Because changing region is not possible in korean version

[vital hazel]

No it's the global version

It's the global version

[sharp onyx]

Global version does have this option.

Please contact in game customer support

[vital hazel]

I called them but it was of no use

[sharp onyx]

Your screenshot shows you do use korean version.

Can you please send screenshot of the shop?

[vital hazel]

Do you mean a screen image in the lobby

[sharp onyx]

Screen image of crates/shop menu

[sharp onyx]

No, not this. The shop. Where you buy skins

[vital hazel]

نعم

لحظة

This ?

[sharp onyx]

Yes
Please contact customer support. We cant do anything about it.

Sometimes it takes some days to get a reply back from them. Please be patient

[vital hazel]

☹️

Ok

Thanks

[sharp onyx]

You are welcome. I hope your issue gets resolved

[vital hazel]

@sharp onyx thanks

[modest juniper]

i have an issue :/

recently (and only recently), my game has began to time out mid-match multiple times. i have a good internet connection and around 100-150 ping. i have ran games on higher ping in the past and it didn't time out.

is this just a personal problem or is there something i can do/a setting to fix this?

[sharp onyx]

@modest juniper please read #faq 4.10
It explains ur problem and provides a solution.
Let me know if you still need any help

[ionic sparrow]

WTH is I got 30 points deducted in ranked tdm because my 20% battery notification popped up while I was entering a game I clicked cancel and it didn’t allow me to connect

[sharp onyx]

@ionic sparrow please feel free to report it in #old
Thank you

[meager charm]

Heyo, so my friend here got stuck in quite a predicament:
Someone breached their facebook account (thats linked to PUBGM), and logged into the game, linked the game with their own google account, and proceeded to delete the breached facebook account, effectively locking them out of their account.
Is there any way to get the account back?

[elfin canopy]

Permanent deleted the Facebook account? @meager charm

[sharp onyx]

Sorry to hear that, @meager charm
The person only deleted the fb account, but its still linked to the game id.
Your friend can still contact customer service through another account, and provide all the details.

Also, its always advised to link 2 accounts to the game id in order to prevent such mishaps

[meager charm]

@elfin canopy im pretty sure, yes

@sharp onyx ok so he should contact customer service using another account?

[elfin canopy]

Does your friend have access to his PUBGM? @meager charm

[sharp onyx]

Yes, just mention that they are doing from another account

[meager charm]

@elfin canopy No

@sharp onyx thats doable, thanks

He got to login into it once, but got logged off because 2 people were logged in at once

[elfin canopy]

Well, if he can logged in with the same account is preferable.

But you can try doing it from different account, make sure your friend has enough proof claiming that the PUBGM account belongs to him, @meager charm

[meager charm]

@elfin canopy Im not sure what sorta proof can be provided

but I guess its worth a try

[elfin canopy]

The following details may be asked, @meager charm

[meager charm]

god that sounds like an aweful lot

but #2 cant be provided

[elfin canopy]

Well, they wanna make sure it's definitely the owner, so that's not too much to ask for..

[inner moss]

Any tips to have a stable connection? My ping is different on different games.

Like I play with 92-108 ms on 1 game

And 200+ on the next one

Why is this happening?

[night cloak]

@inner moss Different location of servers.

[inner moss]

I play EU only.

[neat turret]

@inner moss there are several different server clusters in EU

[inner moss]

So it's normal to enter a server with a higher ping?

I thought it was my ISP

[neat turret]

Yeah, it's match specific

[inner moss]

Tyvm

[outer stump]

Hey i lost my account please help me i am so sod since 7 month ago

Hackers did it and now i can not do anything

The account was congueror in season 8

It is belong to me i paid so many uc for this account

I know everything about account please someone help me

I am so sad about it

[neat turret]

My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #481198147478224896 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.

  Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

@outer stump

[sand path]

Can you log in?@outer stump

[outer stump]

No

[sand path]

Then it is lost.

Create new

[outer stump]

The hackers was so clever

[covert goblet]

L

[sand path]

Contact respective social media support. We cannot help

[outer stump]

They stole my facebook account and changed all of thing about entering gmail telephone and each other

[neat turret]

Yeah, contact Facebook support. We can't do anything about it

[night cloak]

Will the cheer park exist in a specific map or a separate mode for it?

[sand path]

Its basically like training mode.

[night cloak]

Ok

[sand path]

Wait for the update

[night cloak]

When will this season end and season 13 start?

May 13th.

Ok

[mint widget]

how to reach conqueror in duo please tell me

[whole quest]

@inner moss Same with me. When I am in the training area I get 88-120 ping to the asia server. However, when I am in a game , the ping just goes 250+. What is bloody happening?

Pubg mobile you must fix up this mistake.

[night cloak]

@mint widget Keep playing and be top 500 in your server leaderboard.

[daring gazelle]

Does the ranked arena event stay for one more day?

[night cloak]

@daring gazelle It is going to end at 23:59 of May 5.

UTC time.

[tough notch]

but i think its over

im not gettin any plus points

ive already played 3 matches

[solar current]

This is the sixth time this happened. I did everything said in #faq but it still wasn't working
I still haven't got the answer. Why it happens?

[tardy sand]

It makes me sad that a cheater is in conqueror this season in solo match

[hasty canyon]

Evening guys i have this issue with the prime subscritions: when i try to buy it it says my account is at risk and can.t buy it. Can this be fixed in any way ?

[slender talon]

Can anyone help me how to send a message in clan requirements for me it shows read only

[sharp onyx]

@hasty canyon Please contact in game customer support.

@slender talon you need to be level 10 to be able to send msg there.
Please talk in the server to level up

[hasty canyon]

@sharp onyx i did 1 month ago mate but no answer 😅

[slender talon]

@sharp onyx thanks for the info

If possible can u tel me about the levels and roles how to get @sharp onyx

[sick shale]

@slender talon #613267301243944960
And ask in #discord next time

[slender talon]

I m sorry I m new @sick shale

[polar marsh]

@tender vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tender vale]

Where is the pubg protection.
Everyone is asleep with the lawn, of course, with the file of lawn removal

[night cloak]

When Does New Season Come Any One Knows ?

13th may

[elfin canopy]

Be assured, PUBGM is trying their best to tackle hackers, feel free to report them via in-game report system additionally if you have video evidence you can also report them at #cheater-reports, which will be reopened soon, @tender vale

[night cloak]

@night cloak Confirmed ?

yes.

[tender vale]

Thanks @elfin canopy

[polar marsh]

@main folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[kindred loom]

Hi all how to report here on haker

[night cloak]

you can use this link

http://cheater-report.pubgm.cc or #cheater-reports when it gets open.

[kindred loom]

Thanks @night cloak

[slender talon]

If I m in ace 6 star what tire I will get in next new season

[night cloak]

probably platinum 2 or 1

or wait

[sharp onyx]

@slender talon
Plat 3. Stars dont matter

Crown 1, Ace, Conq all go back to plat 3

[night cloak]

PLATINUM:

Platinum V | 2700 - 2800 ➡ 2300 | Gold IV
Platinum IV | 2800 - 2900 ➡ 2300 | Gold IV
Platinum III | 2900 - 3000 ➡ 2400 | Gold III
Platinum II | 3000 - 3100 ➡ 2400 | Gold III
Platinum I | 3100 - 3200 ➡ 2400 | Gold III

DIAMOND:

Diamond V | 3200 - 3300 ➡ 2500 | Gold II
Diamond IV | 3300 - 3400 ➡ 2500 | Gold II
Diamond III | 3400 - 3500 ➡ 2500 | Gold II
Diamond II | 3500 - 3600 ➡ 2600 | Gold I
Diamond I | 3600 - 3700 ➡ 2600 | Gold I

CROWN:

Crown V | 3700 - 3800 ➡ 2700 | Platinum V
Crown IV | 3800 - 3900 ➡ 2700 | Platinum V
Crown III | 3900 - 4000 ➡ 2800 | Platinum IV
Crown II | 4000 - 4100 ➡ 2800 | Platinum IV
Crown I | 4100 - 4200 ➡ 2900 | Platinum III

ACE and CONQUEROR:

Ace | +4200 ➡ 2900 | Platinum III
Conqueror | +4200 ➡ 2900 Platinum III

Conqueror remains privilege for the server's top 500 per game mode!

yes, platinum 3@sharp onyx

i wasn't sure

[slender talon]

Thanks @sharp onyx @night cloak

[cursive oxide]

Guys, why can't I opened pubg, it's stucked at the opening, tencent games and quantum. It says starting... It stucked like 15 - 20 minutes and still cant be opened now... How can I fix this?

[night cloak]

@cursive oxide

[cursive oxide]

@night cloak OK thx

[quiet basin]

Hei , there are no point adding or reducing in Ranked Arena .....! Why ?

[sharp onyx]

@quiet basin Do you get any error msg? If yes, please send screenshot

[quiet basin]

No error message

I play more than 10 matches from morning

[cursive oxide]

Yup, sometimes I got 4-5 kills and it says + 60, then when I got 15-20 kills it says +15 it's a bug lol...

[elfin canopy]

Please contact customer support and post the issue in #old , @quiet basin

[quiet basin]

But get no point for winning even I am killing 23 enemies

Even no point reduction after loosing a match

😑😑😑😑

[sharp onyx]

Ranked Arena is a feature in development, thats why it is available for a limited time only.
Please feel free to do what Mav suggested above

[quiet basin]

But today is the last day of the event ☹️

My badluck

[cursive oxide]

Okay, it's still stuck at the loading screen

[elfin canopy]

Did you downloaded it from playstore/app store?

[sharp onyx]

@cursive oxide

[night cloak]

make sure you haven't deleted the .obb file@cursive oxide

[cursive oxide]

What's obb file

@sharp onyx I've did all of that

@elfin canopy ya

Hmmm, should I wait for an hour?

[night cloak]

@cursive oxide this file.

[elfin canopy]

File manager > Android > obb

[tawny orchid]

what?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tawny orchid.

[elfin canopy]

File manager > Android > obb

You downloaded it from playstore, Right?

[hardy palm]

Hi

[night cloak]

@elfin canopy when Does New Season Arrive ?

[hardy palm]

Is there an Arabic support here

[night cloak]

@night cloak 13th may

@hardy palm no, u can join the mena server.

@night cloak Why its too late

link is in #613267301243944960

[hardy palm]

Im in it but the muted me

[night cloak]

dm an administrator to mention your issue.

of mena server.

[cursive oxide]

@night cloak hmm, I don't have that file

[night cloak]

go to pubgm official website to download the apk or uninstall the app and reinstall it from playstore

[cursive oxide]

Ok

[spare lagoon]

Hello
my pubg account have been hacked need help please

@woven atlas

[haughty condor]

Hello mr

Me

[night cloak]

@spare lagoon can u elaborate?

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @spare lagoon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[haughty condor]

My ACCOUNT UC is dedicated when i purchased any thing

If i have 100 UC in account and if i purchase something of 20 UC then 80UC left dedicated by pubg and show unofficial PUrchase dedication

How i can stop the UC Deduction of unofficial PUrchase

[woven atlas]

For where did u purchase uc @haughty condor

[spare lagoon]

my pubg account have been hacked need help please
i linked two social accounts in my account one is facebook and one is twitter , the hacker hacked my facebook and not twitter i can login with twitter but the hacker logged in with facebook also

[haughty condor]

Midash

[woven atlas]

@spare lagoon yes refer to #faq 2.5

[spare lagoon]

will they help me?

[storm flume]

Hello, @solemn hearth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[stark oriole]

My ranked arena score is stuck at gold 3.

It's not increasing.

[elfin canopy]

Please contact customer support and do post about it in #old , @stark oriole

[tough notch]

i think the event is over

cuz its 5th of may today alr

yes its over

[polar marsh]

@elder mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @elder mesa.

[night cloak]

@elfin canopy Hey, thanks for your help the other night. It hasn’t show up in my profile yet all the way, but it does show my pic in the avatar section now so I think that now it’s the usual 3-4 wait for using the twitter pic.

[elfin canopy]

You're welcome, @night cloak! :)

[night cloak]

Pls se towards it

[elfin canopy]

Report it in #discord , @night cloak

[tough notch]

hey my friend's rank is 994 but he still didn't get the ARENA MASTER title

fix this pls

[spring zephyr]

@tough notch He will get the title when the ranked arena event will ends.

[tough notch]

i already got the title bruv

[night cloak]

@tough notch wait for the servers to update each rank for the concerned person.

[tough notch]

@night cloak okay!

[vagrant pelican]

الحين كيف ابلغ عن هاك؟

[spring zephyr]

@vagrant pelican Please state your problem in English so we can help you.

[vagrant pelican]

How to report Hack?

[night cloak]

Pls see towards it

[spring zephyr]

@vagrant pelican You can report then by the in-game repot system.

@night cloak Please upload this to #discord So the staff can look into this issue.

[vagrant pelican]

I have a video guide!

[storm flume]

Hello, @vagrant pelican!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant pelican]

‏In-game reporting is very poor, and has not been responded to

[spring zephyr]

@vagrant pelican If you have any video proof then you can report the hackers with the proof on the #cheater-reports Channel.
Read the pinned messages of that channel for further instructions.

[tardy grove]

Why i cant rank up in arena

[night cloak]

@spring zephyr but we can't even send message in #cheater-reports . Can't do anything in #cheater-reports . Just can read message.

[spring zephyr]

@night cloak The channel will be reopened after the current Chinese holiday, on May 5 or 6.
Read carefully.

[vagrant pelican]

http://cheater-report.pubgm.cc/

[night cloak]

@spring zephyr oh okay. Thanks

[robust canyon]

been like this for 2 matches now

wth man

[spring zephyr]

@tardy grove The Ranked Arena Event is over So you can't rank up anymore.

[robust canyon]

got it

[odd rapids]

update 0.18 when released ?

[night cloak]

@odd rapids 7th may

[spring zephyr]

7th may @odd rapids

[odd rapids]

thank you guys

[forest iron]

hey pubg mobile community i want that you guys introduce friendly fire and melle weapon throw in pubg mobile so that we can take pubg pc feel on our mobiles pls introduce these in new update i will be happy

yours obidient @forest iron

[spring zephyr]

@forest iron You can give your feedbacks in the #old Channel.

[south herald]

Hello guys

Why the lucky air drop doesn't appear to me??

Before i buy prime plus it appear to me every day after i bought it. It doesn't appear sweat_smile

[lethal spoke]

Why there are so many glitches

Especially mic glitch

[spring zephyr]

@lethal spoke You can report Bugs/Glitches or give your feedbacks on the #old Channel.
The PUBG mobile team will look into those Bugs/Glitches.

[lethal spoke]

@spring zephyr thank u

[south herald]

No one answer me

[crisp garden]

@south herald getting lucky air drop is random

[south herald]

Ok

[crisp garden]

@median relic check 4.11 #faq

[onyx lark]

how do i make my pubg sensitivity any kne can tell me?

[crisp garden]

@onyx lark settings>sensitivity

[night cloak]

@onyx lark use #pubg-mobile

[onyx lark]

@night cloakokay thanks

[crisp garden]

English

[spring zephyr]

@night cloak Please state your problem in English so we can help you.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

My friend play with hack and I have proof of that.

use the above link

How?

or DM me the proof @night cloak

The proof 🙂

please do check the dm

Okay

[vital moss]

add more female focus over male to easily improv

[spring zephyr]

@vital moss You can give your feedbacks in the #old Channel.

[fluid ore]

When is the next ranked arena event?

[crisp garden]

Maybe next update

[fluid ore]

I got 1021 fml

[cosmic gazelle]

Whats the use of this, there's no such event to exchange this Ramadan thing

[pliant summit]

I need some serious Support by pubgm community ....but can't talk here bcz it is sceret ...mod plz can we talk for some mins

[normal fulcrum]

@cosmic gazelle It will be available soon

@pliant summit What's the issue? Feel free to talk here

[south herald]

Hey mod why the lucky air drop doesn't appear to me? Please help

[normal fulcrum]

@south herald Try client repair

[south herald]

Okk

What can i select?

[night cloak]

Routine repair

[hexed vale]

I bought UC from Midasbuy then why pubg mobile cut my 92 UC and now 282 UC?

They said that this is a unofficial purchase.

[storm flume]

You can contact the customer service via the game settings, @hexed vale. Refer to subpoint 5.3 in #faq for further instructions.

[hexed vale]

I already done that they didn't reply.

[south herald]

I make routine repar and didn't appear i am bored of this... I bought uc to buy this and i cant find lucky air drop from Friday since i bought uc 😅

[normal fulcrum]

@hexed vale Try contacting Midas Buy support or send mail to [e-mail]

[spring zephyr]

@south herald It has a random chance to spawn after completing classic matches .
I am not too sure.

[south herald]

I am playing classic for 2 days and doesnt appear my friends playing classic and appear for them

I hope it appear for me😭

[spring zephyr]

It has a random chance.

[south herald]

Thanks for your help and if it appear I will tell u