#questions | PUBG MOBILE | Page 776

night cloak May 1, 2020, 10:38 AM

#

But we should add it, many people spam the same scam link all the time

normal fulcrum May 1, 2020, 10:39 AM

#

If you're talking about the spam on world chat in game, you can report them in game

night cloak May 1, 2020, 10:40 AM

#

Okay then, at least thanks

vestal sand May 1, 2020, 10:40 AM

#

Im stupid bread because of ny head

polar marshBOT May 1, 2020, 10:43 AM

#

@odd bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

split hinge May 1, 2020, 10:43 AM

#

failed to initialize tbox components try uninstalling and reinstalling gaming buddy eror ols help

#

failed to initialize tbox components try uninstalling and reinstalling gaming buddy pls help

elfin canopy May 1, 2020, 10:44 AM

#

What's the issue? @split hinge

split hinge May 1, 2020, 10:45 AM

#

failed to initialize tbox components try uninstalling and reinstalling gaming buddy eror

polar marshBOT May 1, 2020, 10:45 AM

#

@hearty lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 1, 2020, 10:46 AM

#

Can you post a screenshot? @split hinge

split hinge May 1, 2020, 10:47 AM

#

@elfin canopy wan minut pls

#

eror

📎 bandicam_2020-05-01_15-49-39-855.jpg

storm flumeBOT May 1, 2020, 10:50 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @split hinge.

split hinge May 1, 2020, 10:51 AM

#

@storm flume what ?

#

failed to initialize tbox components try uninstalling and reinstalling gaming buddy eror ols help

crisp garden May 1, 2020, 10:53 AM

#

@split hinge go to #613267301243944960 and react E so you can access emulator support channel

elfin canopy May 1, 2020, 10:54 AM

#

https://discordapp.com/channels/393088095840370689/613267301243944960/613267902694555668

@split hinge, click on the link and react with E to get access to Emulator channels.

night cloak May 1, 2020, 10:54 AM

#

Pubgm why is my RP not lvl 100?

#

I have finished all of my missions

sullen island May 1, 2020, 10:55 AM

#

Tencent pls do something about hackers

elfin canopy May 1, 2020, 10:55 AM

#

It's cause you've missed some week missions/daily missions, @night cloak

sullen island May 1, 2020, 10:55 AM

#

I just met one with unlimited bullets and a lag switch

night cloak May 1, 2020, 10:56 AM

#

I have completed it all

#

But still on lvl 95

split hinge May 1, 2020, 10:56 AM

#

I did not react in the room, I could not write

blazing marten May 1, 2020, 10:56 AM

#

Hey, any Staff member active ?

elfin canopy May 1, 2020, 10:58 AM

#

We are working hard to create the gaming environment hacker-free, @sullen island

If you encounter players who are using hacks, please report them via in-game report system, additionally if you've evidence, you can report them at #cheater-reports once it get reopened.

#

What's the issue? @blazing marten

blazing marten May 1, 2020, 10:58 AM

#

Actually from the last 3 days whenever I m connected to my WiFi the game won't go past the checking for updates page.
As soon as I switch to my mobile data the game loads within a few seconds

elfin canopy May 1, 2020, 10:58 AM

#

You must have missed some daily missions, @night cloak.

night cloak May 1, 2020, 10:58 AM

#

@night cloak Don't worry. Still a few days to go for the next Royale pass. Collect the UC.

blazing marten May 1, 2020, 10:58 AM

#

On my WiFi I am able to view 1080p videos without any buffer.

night cloak May 1, 2020, 10:59 AM

#

I use. The uc for the mission

blazing marten May 1, 2020, 11:00 AM

#

If I load the game with my mobile data and I switch to WiFi in lobby I get 48 ping but within a few minutes I encounter a popup saying server connection timed out

#

Please help @elfin canopy

#

Any Staff member ??

#

Actually from the last 3 days whenever I m connected to my WiFi the game won't go past the checking for updates page.
As soon as I switch to my mobile data the game loads within a few seconds .On my WiFi I am able to view 1080p videos without any buffer.
If I load the game with my mobile data and I switch to WiFi in lobby I get 48 ping but within a few minutes I encounter a popup saying server connection timed out.
Please help @somber solstice

#

📎 IMG-20200501-WA0003.jpg

sullen island May 1, 2020, 11:03 AM

#

If I load the game with my mobile data and I switch to WiFi in lobby I get 48 ping but within a few minutes I encounter a popup saying server connection timed out
@blazing marten sometimes happens to me too

#

lagging with good ping

blazing marten May 1, 2020, 11:03 AM

#

It is happening every time

elfin canopy May 1, 2020, 11:03 AM

#

Can you post a screenshot of your login screen, @blazing marten

blazing marten May 1, 2020, 11:03 AM

#

I m not even able to get in the game

#

Ya @elfin canopy

sullen island May 1, 2020, 11:04 AM

#

I just wait for a few seconds

night cloak May 1, 2020, 11:04 AM

#

Why does costumer service doesn't help?

blazing marten May 1, 2020, 11:04 AM

#

I ll have to wait for like 26 mins . I m reinstalling the game @elfin canopy

elfin canopy May 1, 2020, 11:05 AM

#

It's okay, @blazing marten

night cloak May 1, 2020, 11:07 AM

#

@night cloak It does. May I know what is your concern?

#

Other than the RP 100.

#

Rp only

#

@night cloak What help do you need regarding it?

blazing marten May 1, 2020, 11:08 AM

#

@elfin canopy I have a screen recording of what is happening to me . How can I share that ?

sand path May 1, 2020, 11:08 AM

#

@night cloak I've already helped you with it...stop repeating questions.

night cloak May 1, 2020, 11:08 AM

#

I cant reach lvl 100 on my rp
I am still level 95

#

10x60 = 600 from Daily
30x60 = 1 800 from Daily missions
200x8 = 1 600 from Weekly crates
725x8 = 5 800 from the Weekly missions
60x6 = 360 from the bonus for playing with RP friends

That's 101 levels.

#

@sand path but in season 7 i reach lvl 100 without using 500 rp points

blazing marten May 1, 2020, 11:09 AM

#

You missed 500 from previous season @night cloak

night cloak May 1, 2020, 11:09 AM

#

@blazing marten We are not talking about previous seasons, or involve any.

#

You can still get 100, if it's your first time.

blazing marten May 1, 2020, 11:09 AM

#

Currently I m at 128 levels @night cloak

elfin canopy May 1, 2020, 11:10 AM

#

Take screenshot of the loading screen from the screen recording, @blazing marten

blazing marten May 1, 2020, 11:10 AM

#

K

night cloak May 1, 2020, 11:10 AM

#

But but nyero said it need 500 rp pointsnto get 100

#

Don't worry about it.

sand path May 1, 2020, 11:10 AM

#

Because you have missed some points

night cloak May 1, 2020, 11:11 AM

#

You missed some points. Feel free to purchase the levels, or maybe try to max it next season.

sand path May 1, 2020, 11:11 AM

#

From daily missions you will get 300 more

#

You need to purchase 2 ranks.

night cloak May 1, 2020, 11:11 AM

#

Okey thanks

blazing marten May 1, 2020, 11:12 AM

#

📎 Screenshot_2020-05-01-16-43-02-599_com.whatsapp.jpg

night cloak May 1, 2020, 11:12 AM

#

There will be discounts on RP points soon. Keep an eye on the store.

blazing marten May 1, 2020, 11:12 AM

#

Game is not going past it @elfin canopy

#

It will be of 65 uc @night cloak

night cloak May 1, 2020, 11:12 AM

#

Don't have money anymore

blazing marten May 1, 2020, 11:13 AM

#

And please don't cry @night cloak if my problem gets solved I will give you 770 uc

night cloak May 1, 2020, 11:13 AM

#

The money i buy on rp was my savings

#

@blazing marten Just change DNS or switch from different internet. You just need it for logging into the game.

#

@blazing marten im just confused

blazing marten May 1, 2020, 11:13 AM

#

@night cloak I tried that but within a few minutes it shows server connection timed out

#

📎 Screenshot_2020-04-30-21-22-04-781_com.tencent.ig.jpg

#

First I get this then it takes me to login screen

#

And then it says server connection timed out

#

Zoom in the screenshot you can see 57 alive but it says match has ended

night cloak May 1, 2020, 11:15 AM

#

That happens when the server detects unstable connection. Only you can help yourself in this situation.

#

@blazing marten really? Uc?

storm flumeBOT May 1, 2020, 11:15 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

blazing marten May 1, 2020, 11:16 AM

#

Packet loss can be a reason ? @night cloak

night cloak May 1, 2020, 11:16 AM

#

@night cloak Is there anything else I can help you with?

#

@blazing marten Yes. Packet loss = unstable internet.

#

@night cloak it's all ok

blazing marten May 1, 2020, 11:17 AM

#

Okay now I understand my current packet loss % is 48

night cloak May 1, 2020, 11:17 AM

#

@night cloak Then please move to #pubg-mobile.

blazing marten May 1, 2020, 11:17 AM

#

Thanks for helping me 😊 @night cloak

night cloak May 1, 2020, 11:17 AM

#

@blazing marten No worries, good luck and stay safe!

blazing marten May 1, 2020, 11:17 AM

#

👍

polar marshBOT May 1, 2020, 11:22 AM

#

@hardy basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

devout hearth May 1, 2020, 11:24 AM

#

📎 image0.png

night cloak May 1, 2020, 11:30 AM

#

📎 video0.mov

#

Please ban this player immediately

bold siren May 1, 2020, 11:32 AM

#

#cheater-reports, @night cloak.

night cloak May 1, 2020, 11:32 AM

#

Ok thank #cutie

crisp garden May 1, 2020, 11:39 AM

#

@night cloak English only pwease

misty lintel May 1, 2020, 11:42 AM

#

My pubg id 5142683605
Open on 28 april i spend a lot of uc to open creates to get legendary items.

i opened so many creates even my lucky bar get filled up.
but i don't get anything special
so i request you please give me anything from these three.

m416 skin
paint
material
and i think this is not fair
Please help me as soon as possible . I will wait for your reply

📎 video0.mov

merry sandal May 1, 2020, 11:43 AM

#

That is not how it works, @misty lintel. The odds of items are mentioned in game. We cannot do anything about it.

agile hollow May 1, 2020, 11:43 AM

#

@misty lintel i filled that bar like 6 times 😄 was tring to get M416 😄 but well just waste of CC from like 7k UC got only backpack 😄

#

but today i opened just one premium box and got legendary outfit so its up to luck 😄

dapper imp May 1, 2020, 12:00 PM

#

Pls suggest me a ipad sensitivity

#

Pls help me

crisp garden May 1, 2020, 12:02 PM

#

@dapper imp try to ask in #pubg-mobile

misty lintel May 1, 2020, 12:05 PM

#

@merry sandal please see this video

#

@merry sandal please see this video

📎 video0.mov

serene axle May 1, 2020, 12:06 PM

#

Hey there
My account is linked to my facebook
I accidentally connected my google play account to another account and now I wanna switch my google play to the one I'm using now.

I deleted pubg from my play games profile-didnt worki deleted it from Google settings-account services-disconnect pubg- it showed that pubgm is now disconnected
But when I try to link my email account it doesn't work and says email linked to another character

crisp garden May 1, 2020, 12:07 PM

#

@serene axle you can't unlink linked account

serene axle May 1, 2020, 12:09 PM

#

Oh

#

Is it for this game or for any game? @crisp garden

merry sandal May 1, 2020, 12:10 PM

#

My apologies, @misty lintel. I thought you were referring to something else. For now, please post it in #old. Also, you should reach out to the Customer Service in game.

crisp garden May 1, 2020, 12:10 PM

#

@serene axle for this game

serene axle May 1, 2020, 12:10 PM

#

Damn ok

cinder gazelle May 1, 2020, 12:14 PM

#

Please do something

warped haven May 1, 2020, 12:14 PM

#

Any tournament

late egret May 1, 2020, 12:46 PM

#

@warped havengo to #tournaments

night cloak May 1, 2020, 1:03 PM

#

When @lime juniper answer our questions?

storm willow May 1, 2020, 1:05 PM

#

She is afk.

fiery blade May 1, 2020, 1:05 PM

#

Oh is a girl? My bad

night cloak May 1, 2020, 1:06 PM

#

SHe is listening to music on Spotify 😂

storm willow May 1, 2020, 1:06 PM

#

may be you are new here then.. Spotify runs 24x7

night cloak May 1, 2020, 1:07 PM

#

@night cloak May I know what is your concern?

#

@night cloak Please contact customer's service in game or email at PUBGMOBILE_CS@tencentgames.com.

#

We cannot help you here. Stop copy pasting.

#

@night cloak I wrote, but I don t get answer

#

You will get replies, it just takes some times. Be patient.

polar marshBOT May 1, 2020, 1:18 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@quasi condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral moth May 1, 2020, 1:26 PM

#

Please help anyone respond fast, why I don't have the ramadhan event

quasi condor May 1, 2020, 1:29 PM

#

Am I safe to use a jail broken device to play PUBG? I don’t use any cheets or hax or tweaks or anything

main rune May 1, 2020, 1:30 PM

#

Can you finally fix this dirty school bug? Because it is used out absolutely hard. Please fix this bug. Thank you. Greetings Frosty

storm willow May 1, 2020, 1:31 PM

#

@quasi condor No, we do not recommend using it.

#

@main rune report in #old with video evidence

polar marshBOT May 1, 2020, 1:33 PM

#

@quasi condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral moth May 1, 2020, 1:33 PM

#

Why I don't have the ramadhan event bro

storm willow May 1, 2020, 1:35 PM

#

@coral moth probably regions specific event.

coral moth May 1, 2020, 1:35 PM

#

I'm in Indonesia

#

And my friend has it but not me

storm willow May 1, 2020, 1:36 PM

#

Did you change your region ingame ?

coral moth May 1, 2020, 1:36 PM

#

How is that even possible ?

quasi condor May 1, 2020, 1:37 PM

#

I understand it’s not recommended, but is it not recommended to the extent that I should remove my jailbreak to play? Like can I be bnned for simply having it there?

sharp onyx May 1, 2020, 1:37 PM

#

Ramadan event is only available in the countries in the Indian subcontinent region. If your friend has their in game location set to one of those countries, they will have the event

storm willow May 1, 2020, 1:37 PM

#

@quasi condor the game is released for official OS. We do not know the consequences of using it on custom OS/ or rooted/ jailbrokn device. So avoid using it.

coral moth May 1, 2020, 1:38 PM

#

Thats bruh moment but thanks @sharp onyx, but does that mean Arab Saudi doesn't get the event aswell

sharp onyx May 1, 2020, 1:39 PM

#

I do not know what even they are getting. But theirs is different from the one I mentioned.
Again, it depends on what region you have set your game to

coral moth May 1, 2020, 1:40 PM

#

USA is my region in the game

sharp onyx May 1, 2020, 1:40 PM

#

If you have set your region to US, you will only get the events released for that country

coral moth May 1, 2020, 1:41 PM

#

Will USA get any event any time soon

storm willow May 1, 2020, 1:42 PM

#

No info about that.. every region will have some events.

raven rock May 1, 2020, 2:00 PM

#

hello

elfin canopy May 1, 2020, 2:01 PM

#

Hello, @raven rock! What's the issue?

raven rock May 1, 2020, 2:03 PM

#

??

elfin canopy May 1, 2020, 2:06 PM

#

Yes, @raven rock! Only one's found guilty were banned.

raven rock May 1, 2020, 2:09 PM

#

& the all crew can stay in ?

#

i mean if someone of the team cheat the all squad take advantage from him

#

📎 image0.png

amber cedar May 1, 2020, 2:13 PM

#

Yes i agree @raven rock

#

What a auto bot msg. Very good😐

storm flumeBOT May 1, 2020, 2:16 PM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @tender vale.

night cloak May 1, 2020, 2:19 PM

#

@devout hearth We cannot help you here. Please contact the customer's service in-game.

sand path May 1, 2020, 2:19 PM

#

@sacred wave Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

devout hearth May 1, 2020, 2:19 PM

#

Already noticed that u cant help don’t worry

night cloak May 1, 2020, 2:19 PM

#

Then please avoid spamming images here.

devout hearth May 1, 2020, 2:20 PM

#

I wonder what’s the most useless thing, customer service or talking here looking for help

sand path May 1, 2020, 2:20 PM

#

No idea @sacred wave

night cloak May 1, 2020, 2:21 PM

#

Talking here about it is useless, yes.

sacred wave May 1, 2020, 2:21 PM

#

can i use vpn too connet in other region for rewards and mission

#

??

sand path May 1, 2020, 2:21 PM

#

No

#

It doesn't work like that

pearl blade May 1, 2020, 2:23 PM

#

How to get companion

#

It's 1500 UC, is there any other way to get it?

sacred wave May 1, 2020, 2:24 PM

#

how to get skins at low price

night cloak May 1, 2020, 2:24 PM

#

@pearl blade Keep completing the event missions to get coupons for the companion. These will reduce its price.

#

@sacred wave Keep an eye on the store page for sale and discounts.

pearl blade May 1, 2020, 2:24 PM

#

Coupons? Is there any coupons to buy companion?

vagrant onyx May 1, 2020, 2:24 PM

#

@pearl blade there was event back in season 10 and its was limited

pearl blade May 1, 2020, 2:24 PM

#

I thought there was only characters to be used

#

@vagrant onyx yea, I bought it in my old account but now I can't get it back

vagrant onyx May 1, 2020, 2:25 PM

#

@pearl blade Coupons = shared companion used to but the Falcon

#

Now you cant anymore

night cloak May 1, 2020, 2:26 PM

#

@sacred wave Selling account is against game rules, please do not look for such things.

sacred wave May 1, 2020, 2:27 PM

#

ok

pearl blade May 1, 2020, 2:28 PM

#

Hmm so I guess I can't get it now

#

Is there any achievements for that?

night cloak May 1, 2020, 2:32 PM

#

@pearl blade There are achievements, yes.

polar marshBOT May 1, 2020, 2:35 PM

#

@broken pike:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 1, 2020, 2:42 PM

#

I need a information about next premium crate if possible ?@night cloak@vagrant onyx

steel wolf May 1, 2020, 2:43 PM

#

@storm willow

#

hi

#

looks like the thing which i had yesterday is a bug

#

because i dont see any difference in my game today

wet shale May 1, 2020, 2:48 PM

#

Bruh

📎 Screenshot_20200501-194010.png

#

I tried again like after 8 hours but it always say that

night cloak May 1, 2020, 2:54 PM

#

Why the brazil region on midasbuy(pubg official uc purchase site) not working?

#

@lime juniper

storm jasper May 1, 2020, 3:10 PM

#

How could I know that I was playing with hackers. I just play with my friends. My rank went from crown lll to diamond ||| so where is the rank boost?? I won't play with me friends again. This is unfair.
Id : 5408116089
Check my rank n my K/D over the matches with hackers. Ty

📎 IMG_20200501_170743_079.jpg

#

@lime juniper

sand path May 1, 2020, 3:10 PM

#

Ask midasbuy support @night cloak

#

@storm jasper the system detects it ...and punishes only if its too frequent.... no point in arguing here.

silk zodiac May 1, 2020, 3:14 PM

#

Where is the emulator support channel

civic crypt May 1, 2020, 3:16 PM

#

I reached ace copper star

storm flumeBOT May 1, 2020, 3:17 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @silk zodiac.

late egret May 1, 2020, 3:38 PM

#

@civic cryptif you do not ask a question nobody will be able to help you

stark hazel May 1, 2020, 3:39 PM

#

I think because you get a rename card at lvl 10 in pubg I think they should also give a rename card at level 50 and 100 coz they're pretty big achievements and you don't get much for it.

polar marshBOT May 1, 2020, 3:47 PM

#

@frosty depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fervent goblet May 1, 2020, 3:50 PM

#

@vagrant onyx uc can you send tip

vagrant onyx May 1, 2020, 3:56 PM

#

@fervent goblet hey
what do you mean ?

fervent goblet May 1, 2020, 3:57 PM

#

@vagrant onyx I want unknown cash

coral maple May 1, 2020, 3:59 PM

#

Ranked TDM do emulators play against mobile players or is it separate?

vast osprey May 1, 2020, 4:04 PM

#

I am willing to file a complaint against this, someone is using korean version pubg mobile to access global version's slot list to stream snipe. This is a horrendous glitch used by some petty cheaters in our community. This can ruin the entire competitive scenario of pubg mobile. I genuinely hope that server administrators will reply me back. @lime juniper

📎 IMG-20200501-WA0032.jpg

normal fulcrum May 1, 2020, 4:13 PM

#

@sacred folio #clans. Make sure to go through #613267301243944960 before posting anything

#

@fervent goblet We don't provide any in game items

shadow shore May 1, 2020, 4:16 PM

#

@normal fulcrum so my friend's account has been hacked by some Korean guy. How can we get it back. He has invest so much into his account and he cant afford more. Just tell us what can we do?

normal fulcrum May 1, 2020, 4:17 PM

#

What social media accounts were linked to your friend's pubg account?

shadow shore May 1, 2020, 4:19 PM

#

Facebook

jaunty drum May 1, 2020, 4:20 PM

#

hi

polar marshBOT May 1, 2020, 4:22 PM

#

@agile iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jaunty drum May 1, 2020, 4:25 PM

#

I need help

storm flumeBOT May 1, 2020, 4:25 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @jaunty drum. Remember to read through #faq before asking questions in the support channels.

jaunty drum May 1, 2020, 4:26 PM

#

My account was accidentally closed, and I don't know why

sand path May 1, 2020, 4:26 PM

#

Banned?@jaunty drum

jaunty drum May 1, 2020, 4:26 PM

#

yes

polar marshBOT May 1, 2020, 4:26 PM

#

@jaunty drum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum May 1, 2020, 4:31 PM

#

@shadow shore Only facebook?

shadow shore May 1, 2020, 4:39 PM

#

Facebook only yes @normal fulcrum

normal fulcrum May 1, 2020, 4:40 PM

#

Is he able to log in to that account?

shadow shore May 1, 2020, 4:40 PM

#

no

normal fulcrum May 1, 2020, 4:41 PM

#

Nothing can be done in that case

#

Follow the bot below

storm flumeBOT May 1, 2020, 4:41 PM

#

Please refer to subpoint 2.8 in #faq for further information, @shadow shore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

shadow shore May 1, 2020, 4:42 PM

#

So is there a way that u could cease the account temporarily until we contact facebook @normal fulcrum

normal fulcrum May 1, 2020, 4:42 PM

#

Unfortunately not

shadow shore May 1, 2020, 4:43 PM

#

So we just have to wait until facebook officials review it

normal fulcrum May 1, 2020, 4:43 PM

#

Yes

shadow shore May 1, 2020, 4:43 PM

#

Thanks for the help

plush palm May 1, 2020, 4:46 PM

#

Weekly report is not showing my report. Can anyone help me?

#

Weekly report is not showing my report. Can anyone help me?

normal fulcrum May 1, 2020, 4:50 PM

#

Can you share a screenshot @plush palm?

plush palm May 1, 2020, 4:51 PM

#

Yes@The Boogeyman

#

Yes @normal fulcrum

night cloak May 1, 2020, 4:53 PM

#

@normal fulcrum hi man.. my friend account was banned like 10 minutes ago when he was playing in sniper arcade mode .. he plays in emulator but he is a legit player .. two days before he also received the same termination of his account but that lasted only for 10 minutes but this time his termination time skyrocketed like it's 1 day termination now .. what im trying to ask is what would be the reason he was terminated when he doesnt had any cheats

#

📎 Screenshot_20200501-221333.jpg

#

This was his account ban message i got it from his stream

#

not asking to lift the ban but why does it happened when he doesnt had any illegal stuff on?

plush palm May 1, 2020, 4:56 PM

#

Here is the screenshot @normal fulcrum

📎 Screenshot_2020-05-01-22-24-42-22.png

formal nacelle May 1, 2020, 4:57 PM

#

@night cloak i have like that, using vpn give 10min

normal fulcrum May 1, 2020, 4:57 PM

#

@plush palm Is that Kr version?

night cloak May 1, 2020, 4:58 PM

#

@formal nacelle But in his case he didn't used any vpn??

plush palm May 1, 2020, 4:58 PM

#

Kr ???@normal fulcrum

normal fulcrum May 1, 2020, 4:58 PM

#

@night cloak Avoid using vpn and switching data connection from mobile data to wifi or vice versa. Make sure you have a stable connection

plush palm May 1, 2020, 4:58 PM

#

No @normal fulcrum

normal fulcrum May 1, 2020, 4:58 PM

#

@plush palm What version of pubg is that? Korean chinese?

night cloak May 1, 2020, 4:59 PM

#

@normal fulcrum but how does that helps me ? ._. bruh

plush palm May 1, 2020, 4:59 PM

#

No, it's Asia @normal fulcrum

normal fulcrum May 1, 2020, 4:59 PM

#

@night cloak You need a stable connection

#

@plush palm You mean global version?

plush palm May 1, 2020, 4:59 PM

#

Yes@normal fulcrum

normal fulcrum May 1, 2020, 5:00 PM

#

Than it must be something with device and/or internet. Which device are you using?

vital hazel May 1, 2020, 5:00 PM

#

📎 Screenshot_2020-04-27-17-46-05-151_com.tencent.ig.jpg

#

No country change button

#

Why ?

night cloak May 1, 2020, 5:01 PM

#

@normal fulcrum so not having stable connection is violation of pubg terms ? And they will ban us for not having stable connection ??!? but my friend somehow streamed with that internet ? also he was able to play pubg pc with low ms xD

#

@vital hazel you probably changed ur country few days before ?

plush palm May 1, 2020, 5:01 PM

#

Android @normal fulcrum

night cloak May 1, 2020, 5:01 PM

#

i think cooldown for changing country is 62 days or more

vital hazel May 1, 2020, 5:02 PM

#

I never changed the country

night cloak May 1, 2020, 5:03 PM

#

Then something is wrong with this game

normal fulcrum May 1, 2020, 5:03 PM

#

@night cloak It is a security procedure to keep cheaters away from the game. Some legit players get affected if internet flactuates a lot or connection is changed again and again

#

@plush palm Make sure to update Android Web View and Google Chrome

vital hazel May 1, 2020, 5:03 PM

#

Can anyone help me?

night cloak May 1, 2020, 5:03 PM

#

@normal fulcrum thats reasonable ugh so can i advice him to not use his main account instead use alternative legit account to play and stream pubgm?

plush palm May 1, 2020, 5:04 PM

#

Ok@normal fulcrum

normal fulcrum May 1, 2020, 5:04 PM

#

@vital hazel Some options are available in selective region only

hollow echo May 1, 2020, 5:04 PM

#

Fun time Achievement stuck at 719 matches
Played like 30+ matches but it doesn't count
Even tried repairing the game
What can be done ??

📎 Screenshot_2020-05-01-22-33-10-238_com.tencent.ig.jpg

normal fulcrum May 1, 2020, 5:04 PM

#

@normal fulcrum thats reasonable ugh so can i advice him to not use his main account instead use alternative legit account to play and stream pubgm?
@night cloak What ever account is used, make sure connection is stable and abide by ToS of game

#

@hollow echo You need to play and die in game. Going to blue zone as soon as you jump doesn't count anymore

vital hazel May 1, 2020, 5:05 PM

#

@normal fulcrum There is no country change button since the account was created

night cloak May 1, 2020, 5:06 PM

#

@normal fulcrum what im trying to say if he uses his main account in which he brought expensive stuffs and gets banned again it will be a loss for him and create a hatred towards pubgm so it would be good if he can play with alternative account ? i think thats a good idea so ima tell that

hollow echo May 1, 2020, 5:06 PM

#

@normal fulcrum haha i played every single game
Died in top 10's
I can a provide a screenshot too

normal fulcrum May 1, 2020, 5:06 PM

#

@vital hazel As I said before, some options are available in selective regions only

night cloak May 1, 2020, 5:06 PM

#

@hollow echo xD the game is broken for you than -3-

sick shale May 1, 2020, 5:07 PM

#

@hollow echo try tomorrow, it's anti-farm system

hollow echo May 1, 2020, 5:08 PM

#

@sick shale oh is it ?
Coz i played tons of matches today
Let me try tomw!!

vital hazel May 1, 2020, 5:08 PM

#

@normal fulcrum I didn't understand, did you explain a little to me?

sick shale May 1, 2020, 5:08 PM

#

@hollow echo yeah exactly

latent widget May 1, 2020, 5:08 PM

#

Stuck at RP 89 and I’ve only got 2 more weekly mission I feel like I’m missing some RP Points is there any help for that ??

📎 image0.png 📎 image1.png

normal fulcrum May 1, 2020, 5:08 PM

#

@vital hazel Some options like changing country and region are available in few regions only

elfin canopy May 1, 2020, 5:09 PM

#

@latent widget There will be daily missions too

night cloak May 1, 2020, 5:09 PM

#

@vital hazel he is saying that option is not available for every country and that option is forbidden in some countries since it automatically detects ur country

#

and ur region

river holly May 1, 2020, 5:10 PM

#

Till what date rp daily missions are available ?

latent widget May 1, 2020, 5:10 PM

#

I’ve done all my Daily Missions @elfin canopy

📎 image0.png

vital hazel May 1, 2020, 5:12 PM

#

@normal fulcrumAll accounts have a change country button, why just do not have it

storm flumeBOT May 1, 2020, 5:12 PM

#

The Boogeyman is AFK: busy - 3 minutes ago

sick shale May 1, 2020, 5:14 PM

#

@vital hazel it's not possible because your account was created in EEA countries

elfin canopy May 1, 2020, 5:15 PM

#

@latent widget, There will be more daily missions, check pinned message in this channel for more info.

#

You can complete rp missions till 11th May, @river holly

tiny saffron May 1, 2020, 5:15 PM

#

ur rp logo seems like u buy rp season for 3 times in a row or more and u wonder how u still in 89 rank??

#

u bro definitely seems like u missed some daily missions and didn't collect 200 pts rp from rp crates every week

latent widget May 1, 2020, 5:18 PM

#

What can I do then @tiny saffron

winged summit May 1, 2020, 5:19 PM

#

hello guys

#

please i need help plese

#

can any one help me?

vital hazel May 1, 2020, 5:20 PM

#

@latent widgetWeekly missions get you to only 90 RP you have to complete daily missions

storm flumeBOT May 1, 2020, 5:20 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @winged summit. Remember to read through #faq before asking questions in the support channels.

elfin canopy May 1, 2020, 5:21 PM

#

You'll have to buy rp if you cannot reach 100 with the remaining weekly/daily missions, @latent widget

sick shale May 1, 2020, 5:21 PM

#

And there will discounts for RP points soon!

latent widget May 1, 2020, 5:22 PM

#

Bruh

📎 image0.png

light quiver May 1, 2020, 5:26 PM

#

Hello when will the season be reset?

#

@elfin canopy

elfin canopy May 1, 2020, 5:28 PM

#

The new season is coming on 12th May, @light quiver

light quiver May 1, 2020, 5:29 PM

#

@elfin canopy thank for you

lone grove May 1, 2020, 5:30 PM

#

I uploaded 16,000 ucs and refunded from my uc account help me how do i get my ucs back

elfin canopy May 1, 2020, 5:31 PM

#

Contact customer support for purchase related issues, @lone grove

upbeat basin May 1, 2020, 5:31 PM

#

please for gods sake pubg mobile team fix ur game crash issues and net issues . ur game just sucks. everytime in tournaments, game crashes even though I have a gaming setup

lone grove May 1, 2020, 5:32 PM

#

customer support does not respond

sharp onyx May 1, 2020, 5:33 PM

#

@upbeat basin please feel free to report it in #old

elfin canopy May 1, 2020, 5:34 PM

#

You play on emulator? @upbeat basin

sharp onyx May 1, 2020, 5:34 PM

#

customer support does not respond
@lone grove
Please be patient. If you filled all the details correctly and followed the steps, you will get a reply soon

winged summit May 1, 2020, 5:34 PM

#

hello guys

elfin canopy May 1, 2020, 5:34 PM

#

Hello, @winged summit! How may I help you?

polar marshBOT May 1, 2020, 5:35 PM

#

@winged summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

craggy blade May 1, 2020, 5:37 PM

#

Can someone help please?

📎 Screenshot_2020-05-01-22-35-30-04.png

sharp onyx May 1, 2020, 5:39 PM

#

@craggy blade Did you use a vpn to open crates?

craggy blade May 1, 2020, 5:39 PM

#

@sharp onyx Nope

plush palm May 1, 2020, 5:39 PM

#

My game name is AVENGERSツDB

📎 Screenshot_2020-05-01-22-24-42-22.png

#

Can you help me?

#

Please

sharp onyx May 1, 2020, 5:40 PM

#

@craggy blade that outfit was available in India some time back.
Whats your current in game region?

craggy blade May 1, 2020, 5:40 PM

#

@sharp onyx Pakistan

sharp onyx May 1, 2020, 5:41 PM

#

Please contact in game customer support then

#

@plush palm Is it not scrolling up?
Or is it showing wrong server?

craggy blade May 1, 2020, 5:42 PM

#

A bot that replies something repeated. That's what customer support is.

plush palm May 1, 2020, 5:42 PM

#

@sharp onyx
My game name is AVENGERSツDB.Can you help me?

📎 Screenshot_2020-05-01-22-24-42-22.png

#

@sharp onyx showing wrong server

#

@nova iris but no

sharp onyx May 1, 2020, 5:44 PM

#

@craggy blade please follow the options and provide relevant details. It will connect you to a human. Please be patient

craggy blade May 1, 2020, 5:44 PM

#

Hmm. Sounds very interesting. @sharp onyx

plush palm May 1, 2020, 5:45 PM

#

@sharp onyx It is not showing my results

sharp onyx May 1, 2020, 5:46 PM

#

@plush palm try resetting your internet connection, and restart your device

plush palm May 1, 2020, 5:46 PM

#

@nova iris@sharp onyx I tried many times

#

@sharp onyx@nova iris I can't collect the reward

light fox May 1, 2020, 5:47 PM

#

Hello,,,my Facebook account has been hacked and stolen as well as the game,,,now I managed to get my Facebook back but the hacker has linked his gmail to my account and now he is blackmailing me and spending my UC,,,Is there anyway I can stop this from happening,,,please

#

@nova iris
What should I tell them because I tried to explain this to them but I think they didn't understand me well

storm flumeBOT May 1, 2020, 5:50 PM

#

Please refer to subpoint #2.5 in #faq for further information, @light fox. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sharp onyx May 1, 2020, 5:51 PM

#

@plush palm please try repairing game. If problem still persists, contact in game customer support

@light fox
You are responsible for:
(i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

coral maple May 1, 2020, 5:52 PM

#

Ranked TDM do emulators play against mobile players or is it separate?

light fox May 1, 2020, 5:52 PM

#

@nova iris
Thanks ❤️

#

@sharp onyx
I really appreciated your help ❤️ thanks ❤️❤️

sharp onyx May 1, 2020, 5:53 PM

#

@coral maple Emulator players have separate lobbies than mobile, be it classics or tdm

coral maple May 1, 2020, 5:53 PM

#

Thanks

digital tartan May 1, 2020, 5:56 PM

#

we have terminated your connection because of a data error with your client. Please check your network connection and try again.
I am facing this issue after I repaired my gameloop client from repair option do I nned to worry about as I have requested my ISP to give me better IP but after doing that facing the same error what are the possible solutions to change this error

fiery blade May 1, 2020, 6:17 PM

#

@lime juniper can you help me?

polar marshBOT May 1, 2020, 6:22 PM

#

@spiral kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

light fox May 1, 2020, 6:36 PM

#

Please can you explain number 3 and 4

📎 IMG_20200501_203335.jpg

#

The registration date of the game or my Facebook account?

#

And what is both nickname?

storm willow May 1, 2020, 6:45 PM

#

@light fox Nick name of 2 linked accounts - Facebook/ twitter or whatever you used.
2. Registration date of PUBGM

night cloak May 1, 2020, 6:46 PM

#

I need help in spanish

#

📎 Screenshot_20200429-182410_WhatsApp.jpg

crimson spruce May 1, 2020, 6:50 PM

#

@sand path where is error

night cloak May 1, 2020, 6:54 PM

#

@lime juniper can I talk with you?

bitter pasture May 1, 2020, 6:59 PM

#

Would you please add more admin in report cheaters

sly harbor May 1, 2020, 7:05 PM

#

I bought an audio splitter for my iPhone and went to test it in game. It didn’t work, so I switched apps and it worked on things like YouTube. It doesn’t work for PUBG, anyone know a solution?

velvet bone May 1, 2020, 7:05 PM

#

Fix your bloody game!!!

#

In Miramar, I was driving the buggy and I randomly died!!!

late egret May 1, 2020, 7:07 PM

#

@velvet boneIts as usual

velvet bone May 1, 2020, 7:07 PM

#

This is absolutely ridiculous and I have my rights to complain when I die due to a game's bug

#

@late egret ???

#

No, it's not!

sly harbor May 1, 2020, 7:07 PM

#

It’s a common bug @velvet bone

late egret May 1, 2020, 7:07 PM

#

It’s a common bug @velvet bone
@sly harbor yes

velvet bone May 1, 2020, 7:08 PM

#

A common bug that should be fixed!!

#

Instead of releasing new skins

ruby oar May 1, 2020, 7:08 PM

#

@polar marsh I lost 120 merit for killing my teammates when my car flipped and blew up on Miramar now when I’m playing my merit isn’t even going up...

night cloak May 1, 2020, 7:08 PM

#

Only ignore pubgm_fp @crimson spruce @night cloak

primal ermine May 1, 2020, 7:09 PM

#

@dark elk many players using esp hacks how I shared info

sly harbor May 1, 2020, 7:09 PM

#

There are countless bugs and glitches that need to be fixed, are they going to be? No. Will they still release skins? Yes. They still want to make a profit, which is their main focus. Bugs will be fixed as they come

velvet bone May 1, 2020, 7:09 PM

#

That's stupid!

storm willow May 1, 2020, 7:09 PM

#

@sly harbor post in #old

dark elk May 1, 2020, 7:09 PM

#

@primal ermine ?

velvet bone May 1, 2020, 7:09 PM

#

Bugs should be main priority!

night cloak May 1, 2020, 7:10 PM

#

@night cloak yes

dark elk May 1, 2020, 7:10 PM

#

i dont want that

primal ermine May 1, 2020, 7:10 PM

#

I want to report@dark elk

dark elk May 1, 2020, 7:11 PM

#

#cheater-reports @primal ermine

velvet bone May 1, 2020, 7:11 PM

#

@storm willow What are the Tencent staff up to?

#

That they can't even fix bugs!

storm willow May 1, 2020, 7:11 PM

#

post in #old

storm flumeBOT May 1, 2020, 7:11 PM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @primal ermine:

:white_small_square: http://bit.ly/37Lgfbm

primal ermine May 1, 2020, 7:11 PM

#

@dark elk I can't send no permission

dark elk May 1, 2020, 7:12 PM

#

yes

primal ermine May 1, 2020, 7:14 PM

#

@dark elk it's showing you don't have permission to send message in #cheater-reports

dark elk May 1, 2020, 7:14 PM

#

@primal ermine CLICK THIS

#

▫️ http://bit.ly/37Lgfbm

Google Docs

PUBG MOBILE - YouTube Channel Report

As of May 1, 32 657 videos have been removed from channels reported through this form.

velvet bone May 1, 2020, 7:15 PM

#

PUBGM - Players randomly die in Miramar when driving a vehicle!

^ SPREAD THE AWARENESS!

late egret May 1, 2020, 7:16 PM

#

@dark elkI think its better way to dm him.it will be deleted later

velvet bone May 1, 2020, 7:16 PM

#

I'm creating a petition to fix bugs in Miramar!

dark elk May 1, 2020, 7:16 PM

#

ok

late egret May 1, 2020, 7:16 PM

#

@velvet bone #old

primal ermine May 1, 2020, 7:16 PM

#

@dark elk Done ! But it will terminate the channel what about players

dark elk May 1, 2020, 7:18 PM

#

it wont terminate

#

i mean

#

i dont know maybe they will review it

#

and

#

check the players

primal ermine May 1, 2020, 7:20 PM

#

@dark elk I don't think staff will review it

dark elk May 1, 2020, 7:20 PM

#

well then

#

thats all i can do

primal ermine May 1, 2020, 7:23 PM

#

Guide me @dark elk I have proof many players using this esp and they are such a high level in pubgm .

dark elk May 1, 2020, 7:23 PM

#

i cant do anythig bout it

#

u can either report their channels

#

or u can report them in-game

polar marshBOT May 1, 2020, 7:24 PM

#

@primal ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

light fox May 1, 2020, 7:30 PM

#

@storm willow
My linked account is only Facebook but the other one is gmail that linked by the person who hacked my account

#

Can I only enter my facebook account name?

sullen cypress May 1, 2020, 7:32 PM

#

i have aproblem running game with lags i cant play it normaly my specs. in lobby it runin 60 fps > in game 12 -15-25-30 drop frame and lag > have changed sitting , installed gfx >>nothing happen plz need solution >> by the way pubg lite pc runns smothly in 120 fps

📎 unknown.png

elfin canopy May 1, 2020, 7:34 PM

#

Go to #613267301243944960 and react with E to get yourself access to Emulator channels, @sullen cypress

#

@light fox, what's the issue?

light fox May 1, 2020, 7:37 PM

#

@elfin canopy
Can you explain number 3 please

📎 IMG_20200501_203335.jpg

sullen cypress May 1, 2020, 7:39 PM

#

i have aproblem running game with lags i cant play it normaly my specs. in lobby it runin 60 fps > in game 12 -15-25-30 drop frame and lag > have changed sitting , installed gfx >>nothing happen plz need solution >> by the way pubg lite pc runns smothly in 120 fps >> my computer specs are - amd phenome ii x4 4 cores 3.gh - 8 gb ram - 750 ti

elfin canopy May 1, 2020, 7:40 PM

#

@sullen cypress go to #613267301243944960 and react with E to get yourself access to Emulator channels.

polar marshBOT May 1, 2020, 7:45 PM

#

@meager heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 1, 2020, 7:45 PM

#

You need to provide nickname of both the accounts linked with your PUBGM, @light fox

light fox May 1, 2020, 7:46 PM

#

@elfin canopy
But My linked account is only Facebook and the other one is gmail that linked by the person who hacked my account,,,can I enter only my facebook account name?

meager heart May 1, 2020, 7:46 PM

#

can any one help to change back the age setting

#

i accidently changed my age setting but i want to change it back

bold siren May 1, 2020, 7:55 PM

#

Refer to this message and image, @light fox:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

📎 image0.png

night cloak May 1, 2020, 7:56 PM

#

@meager heart You should be able to change after a month.

flat wing May 1, 2020, 7:56 PM

#

The seasons end 6 may or 11 may

night cloak May 1, 2020, 7:56 PM

#

It should be the 13th.

flat wing May 1, 2020, 7:56 PM

#

I mean what is the last day where i can rank up in

night cloak May 1, 2020, 7:56 PM

#

13th.

flat wing May 1, 2020, 7:57 PM

#

All are saying a different date

#

6th 11th 13th

light fox May 1, 2020, 7:57 PM

#

@bold siren
Yes

night cloak May 1, 2020, 7:57 PM

#

The update will be out on 7th.

flat wing May 1, 2020, 7:57 PM

#

Ew

meager heart May 1, 2020, 7:57 PM

#

@night cloak i am actually 18 + and i wanna play alll day

night cloak May 1, 2020, 7:58 PM

#

Uhm i have a question, how do I completely remove the friends that came from linking the account to facebook, i have over 60 facebook friends in the friend list that i dont want, most of then were online 600 days ago, i want to remove them but the only thing i could do is blocking them, i blocked each and eveyr facebook friend in-game but some are getting unblocked.
This might be an issue for some people so i suggest to automatically remove any facebook friend or any friend that wasnt online for over 200 days.

#

@meager heart Unfortunately, once selected you cannot change it for a month.

#

📎 image0.png

meager heart May 1, 2020, 7:59 PM

#

@night cloak can u find some other way or ask the customer support

#

i can’t login now

elfin canopy May 1, 2020, 8:00 PM

#

You can write nickname of your facebook account and then write the 2nd linked account belongs to hacker, @light fox

night cloak May 1, 2020, 8:00 PM

#

@night cloak It can't be done for 1 individual person, unfortunately. What you can do is use a different login method and revoke the PUBG Mobile access from the Facebook account. This will prevent the game from getting information about your Facebook friends.

#

@meager heart It's not possible, no.

light fox May 1, 2020, 8:01 PM

#

@elfin canopy
Ok thank you very much ❤️❤️

night cloak May 1, 2020, 8:01 PM

#

I tried and asked for help about un-linking my facebook, but they replied and said this cant be done, so does this mean there is literally no way of removing them?

meager heart May 1, 2020, 8:01 PM

#

@night cloak brp please i do my training sessions at 2 am

normal fulcrum May 1, 2020, 8:01 PM

#

@night cloak Just don't log in with Facebook anymore. It works for me

night cloak May 1, 2020, 8:02 PM

#

Unlinking account is not possible. You just need to revoke the access from Facebook, @night cloak.

#

Revoking pubg from accessing ur facebook account right?

meager heart May 1, 2020, 8:02 PM

#

@night cloak go on facebook privacy settings and unlik pubgggg

night cloak May 1, 2020, 8:03 PM

#

Ok ty.

#

@meager heart Yes, that will prevent the game from showing your friends.

burnt shuttle May 1, 2020, 8:03 PM

#

Update is May 7th

night cloak May 1, 2020, 8:03 PM

#

Yes.

meager heart May 1, 2020, 8:04 PM

#

@night cloak before that u wanna link other account otherwise u eiill be unable to login

night cloak May 1, 2020, 8:04 PM

#

Wdym

meager heart May 1, 2020, 8:04 PM

#

@night cloak bro can u talk to customer services pubgm

burnt shuttle May 1, 2020, 8:05 PM

#

I wasn’t ready for the race

📎 video0.mov

elfin canopy May 1, 2020, 8:05 PM

#

Do you have 2 social media account linked to your PUBGM? @night cloak

night cloak May 1, 2020, 8:06 PM

#

Nope

meager heart May 1, 2020, 8:06 PM

#

@night cloak bro first add another social media then go to fb and remove pubg

elfin canopy May 1, 2020, 8:06 PM

#

Then you need to link one, @night cloak

night cloak May 1, 2020, 8:07 PM

#

@meager heart They cannot help with cooldowns.

#

So u mean if i remove pubg access from facebook, i cant log back in by using the facebook login feature?

meager heart May 1, 2020, 8:07 PM

#

@night cloak why bro it was just an accident

#

@night cloak yes

night cloak May 1, 2020, 8:07 PM

#

Okay thank you

#

@lime juniper i need your help

meager heart May 1, 2020, 8:08 PM

#

@night cloak either add ur gmail or ur twitter to pubg and go to fb and remove pubg

night cloak May 1, 2020, 8:08 PM

#

@meager heart I understand. But there's really no way to change it back before 1 month. Please avoid repeating questions.

#

@night cloak can I talk with you in DM

#

@night cloak What does it concern?

meager heart May 1, 2020, 8:09 PM

#

@night cloak thanks for the help brooo

#

😭😭😭😭

night cloak May 1, 2020, 8:09 PM

#

If you are talking about the crew challenge, we cannot help you here. You will need to contact the customer's service in-game, @night cloak.

meager heart May 1, 2020, 8:10 PM

#

@night cloak bro u also got suspended

night cloak May 1, 2020, 8:11 PM

#

@night cloak I contacted cs in game but answer only bot

#

@night cloak They will reply, it just takes some time. Be patient.

#

@night cloak Yes I know, in fact they answered me after many hours with a bot and they ended the conversation

#

@night cloak What was the reply?

#

Ok, i tried and successfully denied pubg from accessing my fscebook, it dhows that my facebook isnt linked to pubg but also in pubg says its linked, when i tried to log out and back in with my facebook, it still worked

#

@night cloak The usual message from STUART K.

#

@night cloak Can you send a screenshot?

#

@night cloak What happens when you try to login to game using the Facebook?

#

Normal behavior

#

Logs into my account like always

#

Nothing changed

#

@night cloak Hello AeQkura,

We are glad to receive your report, thank you very much for your contribution to improve the game environment with us!

We really appreciate you bringing this to our notice and we have forwarded it to our concerned team.

If you have any feedback or questions please feel free to contact us.

Thank you for supporting PUBG MOBILE.

Best regards,

Stuart K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

#

@night cloak he is a bot 😂

#

@night cloak It is an automatic message saying that the information has been forwarded to the security team. Please be patient and wait for the team to look into the issue.

#

@night cloak Then, it wasn't revoked. You are either doing it wrong or logged into a different Facebook account.

#

Its the same account i use for pubg

#

I might be doing something wrong then

#

Anyways thank you

#

@night cloak My suspicion is that they won't do anything

wide raven May 1, 2020, 8:29 PM

#

I want help to get cusotm card i regularly host cusotm to underdogs team for practice on my server .. pls

night cloak May 1, 2020, 8:30 PM

#

@night cloak If they won't, there's nobody else who will. Be patient, they get a lot of reports everyday and it may take a while to get to yours.

normal fulcrum May 1, 2020, 8:31 PM

#

@wide raven We don't provide any in-game items

west rock May 1, 2020, 8:31 PM

#

I was redeeming bonus challenge coins to UC but server got timed out and my coins got deducted but I got no UC, I checked the inbox but nothing, how and where can I report it?

storm flumeBOT May 1, 2020, 8:31 PM

#

You can contact the customer service via the game settings, @west rock. Refer to subpoint 5.3 in #faq for further instructions.

wide raven May 1, 2020, 8:32 PM

#

@normal fulcrum i want help to get authority to make CUSOTM Regularly bcoz i hav no option right now... I dont earn that everyday i will buy new cusotm card

night cloak May 1, 2020, 8:32 PM

#

@wide raven Please email at pubgmobile_business@tencent.com.

wide raven May 1, 2020, 8:33 PM

#

@night cloak thanks

quiet sentinel May 1, 2020, 8:34 PM

#

Something needs to be done with all the spawn camping in ranked TDMs. It’s clearly the META and it’s being abused harddddd

night cloak May 1, 2020, 8:34 PM

#

Please share your feedback in the #old channel.

#

@night cloak In a week, we received no reply

upper sedge May 1, 2020, 8:36 PM

#

what's tier reset date?

night cloak May 1, 2020, 8:36 PM

#

May 13th.

upper sedge May 1, 2020, 8:36 PM

#

ok thanks

#

so the update will drop on may 7th and tier reset is on 13th?

#

@night cloak

night cloak May 1, 2020, 8:38 PM

#

@upper sedge Yes.

quartz wave May 1, 2020, 8:51 PM

#

@quaint vine Are u showcasing ur hacks?😂😂

quaint vine May 1, 2020, 8:53 PM

#

@quaint vine Are u showcasing ur hacks?😂😂
@quartz wave like a fine wine tasting haha

quartz wave May 1, 2020, 9:03 PM

#

Where's the iPhone Shake the screen event ...I remember the event lasted till today @night cloak @sand path

night cloak May 1, 2020, 9:04 PM

#

@quartz wave I haven't participated, I am not sure.

quartz wave May 1, 2020, 9:05 PM

#

The event dated between 4/28-5/2...
It had classic coupon crate for 8 times participating in it .Pls loot into it @night cloak

willow peak May 1, 2020, 9:11 PM

#

Did my message just disappear?

waxen sail May 1, 2020, 9:11 PM

#

is there any authorized person

#

is there any authorized person

willow peak May 1, 2020, 9:11 PM

#

Yea I need to speak to a dev about a stolen account

storm flumeBOT May 1, 2020, 9:11 PM

#

You can contact the customer service via the game settings, @willow peak. Refer to subpoint 5.3 in #faq for further instructions.

waxen sail May 1, 2020, 9:11 PM

#

is there any authorized person

willow peak May 1, 2020, 9:11 PM

#

My friend’s account was taken away by a hacker

night cloak May 1, 2020, 9:11 PM

#

@waxen sail What do you need help with?

meager moat May 1, 2020, 9:12 PM

#

When is the new season coming out ?

night cloak May 1, 2020, 9:12 PM

#

@meager moat May 13th.

waxen sail May 1, 2020, 9:12 PM

#

@night cloak gameloop discord please

willow peak May 1, 2020, 9:12 PM

#

The customer support didn’t work

elfin canopy May 1, 2020, 9:12 PM

#

How many login methods do you have? @willow peak

willow peak May 1, 2020, 9:12 PM

#

Can someone please help me?

#

Only FB

waxen sail May 1, 2020, 9:13 PM

#

@night cloak gameloop discord please

night cloak May 1, 2020, 9:13 PM

#

@waxen sail Please Google it.

waxen sail May 1, 2020, 9:13 PM

#

I couldn't find google

willow peak May 1, 2020, 9:13 PM

#

The hacker later disconnected the FB account,connected his own account & terminated my FB account

meager moat May 1, 2020, 9:13 PM

#

What comes out may 7th then ?

willow peak May 1, 2020, 9:13 PM

#

The stolen account’s username is Navindubot

night cloak May 1, 2020, 9:13 PM

#

@meager moat An update.

willow peak May 1, 2020, 9:14 PM

#

Please help me get it back

#

I beg you

elfin canopy May 1, 2020, 9:14 PM

#

Then you need to recover facebook account first, @willow peak

Please refer to subpoint 2.8 of #faq for further details.

willow peak May 1, 2020, 9:14 PM

#

But after recovering the FB account how will I get the pubg account back?

elfin canopy May 1, 2020, 9:15 PM

#

Nope, @willow peak
He cannot unlink social media account once linked.

willow peak May 1, 2020, 9:15 PM

#

The hacker connected his own account

elfin canopy May 1, 2020, 9:15 PM

#

Yes, you can connect 2 social media account with your PUBGM

willow peak May 1, 2020, 9:16 PM

#

Let me point something out beforehand,this is not my account,it is my friend Nuwan’s account that was stolen

#

His FB account which was connected to the pubgm account was deleted by the hacker,I have photographic proof that it’s Nuwan’s account

#

And I also have a photo of the hacker coz he was stupid enough to put his own profile picture

elfin canopy May 1, 2020, 9:18 PM

#

Contact customer support, @willow peak

willow peak May 1, 2020, 9:18 PM

#

The hacker that did it:

📎 image0.png

brittle gulch May 1, 2020, 9:18 PM

#

I need to contact support how

willow peak May 1, 2020, 9:19 PM

#

I don’t know what to do with customer support my guy

storm flumeBOT May 1, 2020, 9:19 PM

#

You can contact the customer service via the game settings, @brittle gulch. Refer to subpoint 5.3 in #faq for further instructions.

elfin canopy May 1, 2020, 9:19 PM

#

You can report the hacker in #cheater-reports, Once it get reopened again, @meager moat

brittle gulch May 1, 2020, 9:20 PM

#

I cannot communicate with them here. The issue is necessary for me

elfin canopy May 1, 2020, 9:20 PM

#

What's the issue?

willow peak May 1, 2020, 9:20 PM

#

So what do I say on #cheater-reports ?

sand path May 1, 2020, 9:20 PM

#

How may I help you @brittle gulch

polar marshBOT May 1, 2020, 9:20 PM

#

@brittle gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steel mason May 1, 2020, 9:36 PM

#

hi

willow peak May 1, 2020, 9:37 PM

#

This is the stolen account,the hacker Un-friended and left the clan which me and all my friends were in

📎 image0.png

#

This pic is new btw (after the hacker took it)

#

Please do anything you can do to get the account back for my friend

severe kestrel May 1, 2020, 9:41 PM

#

How to fox lag

storm flumeBOT May 1, 2020, 9:43 PM

#

Please refer to subpoint 2.5 in #faq for further information, @willow peak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Please refer to this channel's pinned messages for further information, @severe kestrel:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

#

We are unable to provide assistance if you do not ask a question or state a problem, @steel mason. Remember to read through #faq before asking questions in the support channels.

bold raven May 1, 2020, 9:45 PM

#

📎 Screenshot_20200502_003840.jpg

#

I have completed almost every missions and still i am on 85 rp

#

Only 2 of my missionS r left

#

Pls fix

#

Only 1 day os left

#

I have contacted support center too

#

But There is no option

sharp onyx May 1, 2020, 9:47 PM

#

@bold raven Did you remember to collect the daily rewards and the 200 rp points every week?
You also need to complete the daily AND weekly challenges to get to 100.

Also, you have till 11th to finish

bold raven May 1, 2020, 9:47 PM

#

Ye i do everything

#

I even collected all weeks crates

#

That V get rp 200

#

Soo can u help?

#

Its my first ever rp pass and i dont want to miss a change

#

Chance*

storm flumeBOT May 1, 2020, 9:50 PM

#

Please refer to this channel's pinned messages for further information, @bold raven:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

sand path May 1, 2020, 9:50 PM

#

You missed your daily missions.@bold raven

bold raven May 1, 2020, 9:51 PM

#

Oh soo will i be able to complete my rp?

sand path May 1, 2020, 9:51 PM

#

Yes...unless you purchase rank

bold raven May 1, 2020, 9:51 PM

#

Cuz only 2 of my missions r left

#

:(

sand path May 1, 2020, 9:52 PM

#

You'll need to purchase rank....and you can get 3 more ranks by completing daily missions.

bold raven May 1, 2020, 9:52 PM

#

Uhm.. Soo what if 1 dont buy will 1 able to still finish

#

Cuz i am broke

sand path May 1, 2020, 9:53 PM

#

Nope...you'll fall behind by 6-7 ranks

bold raven May 1, 2020, 9:53 PM

#

Wow okay

#

Thanks for helping

devout hearth May 1, 2020, 9:54 PM

#

Still no answer from error

bold raven May 1, 2020, 9:55 PM

#

I just purchased 2 rp now will i be able to complete my rp?

#

Pls i am curious

sand path May 1, 2020, 9:56 PM

#

Umm I would suggest holding on purchasing....you get discount around 6-10th may @bold raven

bold raven May 1, 2020, 9:56 PM

#

Like on buying uc?

sand path May 1, 2020, 9:56 PM

#

And no..
As I said you'll fall behind by 6-7 ranks

bold raven May 1, 2020, 9:57 PM

#

Oh

sand path May 1, 2020, 9:57 PM

#

No currently 1 rank is 100 uc...when discord starts...1 rank will be 65 uc

bold raven May 1, 2020, 9:57 PM

#

Oh

#

Nice thanks for The information

#

Thans for helping

sand path May 1, 2020, 9:58 PM

#

Make sure to complete your daily missions till the end.

#

No problem.

bold raven May 1, 2020, 9:58 PM

#

Ye ok

#

The season will end on 11 may right?

night cloak May 1, 2020, 10:03 PM

#

Error only ignore , nice community

high veldt May 1, 2020, 10:43 PM

#

hello

#

i have a qurstion?

vague juniper May 1, 2020, 10:51 PM

#

I'm from Guyana ...there ia alot of Guyanese playing this game ..but no "FLAG" for us ...please put Guyana Flag in the games "🇬🇾"

night cloak May 1, 2020, 10:52 PM

#

UAE server down?

#

Cant start the game, tried repairing, tried reinstalling.

sand path May 1, 2020, 10:59 PM

#

@vague juniper #old

vague juniper May 1, 2020, 10:59 PM

#

Okay@sand path

elder idol May 1, 2020, 11:11 PM

#

@sand path we get daily Misson on 11th may also right ?

sand path May 1, 2020, 11:12 PM

#

No confirmation. Maybe yes @elder idol

elder idol May 1, 2020, 11:12 PM

#

@sand path ok thank you

swift prairie May 1, 2020, 11:27 PM

#

Hello

night cloak May 1, 2020, 11:32 PM

#

@swift prairie hi, do u need any help?

swift prairie May 1, 2020, 11:34 PM

#

It's ok :( it was about the tournament. But I've given up 🙁

night cloak May 1, 2020, 11:34 PM

#

feel free to ask whenever you're up again

storm flumeBOT May 1, 2020, 11:34 PM

#

Please refer to this channel's pinned messages for further information, @swift prairie:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

young moon May 2, 2020, 12:06 AM

#

📎 20-05-01-22-24-42.mp4

#

I have oneplus 7 pro
My gyroscope moves without moving my phone ???!!!!

#

A lot of oneplus 7 are facing the same problem

storm willow May 2, 2020, 12:14 AM

#

@young moon Restart the app/device and do rotate your device (draw infinity on air ) and see if that fixes the issue.

young moon May 2, 2020, 12:18 AM

#

This method was effective, but after the oneplus update it is no longer effective 😟

#

I tried different gyroscope games with no issues

normal fulcrum May 2, 2020, 12:20 AM

#

If the gyro is working on it's own, it's not an issue with the game. Either your hardware is faulty or your software is bugged. Contact your device's support team

young moon May 2, 2020, 12:21 AM

#

I tried different gyroscope games with no issues

night cloak May 2, 2020, 12:24 AM

#

To all PUBG mobile zombie mode fans. Please do me a favor. Tell the developer or send feedback to them. Together we beg them to bring the zombie mode back ‘’ Survive Till Dawn ‘’ and ‘’ Darkest Night ‘’ then we shall re-enjoy the zombie mode together!!! And don't forget to ask them for additional weapon that you really want ( G36C, QBZ, QBU, MP5K & and etc)
Thank you for reading and please forward my message

#

Can someone help me to unblock my other account?? Who's the moderator here

polar marshBOT May 2, 2020, 12:25 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 2, 2020, 12:25 AM

#

Just admit you're hacker

#

I'm chinese myself. It's not like the stereotype have been going around this game

#

Just get on with it yo

#

You should have let someone killed you

normal fulcrum May 2, 2020, 12:26 AM

#

@young moon I don't have any such issues on my end. Try to contact your device's support team

#

@night cloak You can share your feedback on #old

tired fractal May 2, 2020, 12:27 AM

#

does the recoil get harder every update?

night cloak May 2, 2020, 12:28 AM

#

@tired fractal No

#

Just don't skip training before your game play

elfin canopy May 2, 2020, 12:29 AM

#

Not necessarily, @tired fractal

tired fractal May 2, 2020, 12:29 AM

#

it feels like with every update they change something with gun recoil, idk might just be me

night cloak May 2, 2020, 12:30 AM

#

@normal fulcrum Can you unblock my discord account. I'm really sorry for what I said and it's been a year now please 🙏🏻I'm begging you

#

Set me free

elfin canopy May 2, 2020, 12:30 AM

#

@night cloak what's the issue?

night cloak May 2, 2020, 12:30 AM

#

Are you the moderator??

elfin canopy May 2, 2020, 12:31 AM

#

What's the issue? @night cloak

polar marshBOT May 2, 2020, 12:31 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crimson spruce May 2, 2020, 12:32 AM

#

@lime juniper now the cheater account at for sell look the description..

📎 image0.png 📎 image1.png 📎 image2.png

#

Do something we are waiting from 1 week and I don’t do anithing omg 😳

night cloak May 2, 2020, 12:33 AM

#

Everyone hate Chinese because they're all actually good player

#

Now they're considered hacker

#

Because no one can beat chinese good player

crimson spruce May 2, 2020, 12:33 AM

#

Is not Chinese is aghanstane just Chang flag @night cloak

elfin canopy May 2, 2020, 12:34 AM

#

You can drop your request at #discord , it's upto admins to decide what to do, just remember only one message and don't spam there, they'll look into it, @night cloak

normal fulcrum May 2, 2020, 12:34 AM

#

@night cloak #discord

crimson spruce May 2, 2020, 12:35 AM

#

@elfin canopy where is 403 ?

storm flumeBOT May 2, 2020, 12:35 AM

#

Hello, @crimson spruce!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

crimson spruce May 2, 2020, 12:35 AM

#

Yesterday u tell me wait and nothing

elfin canopy May 2, 2020, 12:35 AM

#

Busy in a meeting, @crimson spruce

crimson spruce May 2, 2020, 12:35 AM

#

@normal fulcrum i don’t need that -.-

normal fulcrum May 2, 2020, 12:35 AM

#

You have to report it that way only

#

There's no other way

elfin canopy May 2, 2020, 12:36 AM

#

Only one message is enough, you don't have to keep spamming here, @crimson spruce

crimson spruce May 2, 2020, 12:36 AM

#

@normal fulcrum i already report them one player was suspended and they are disqualified but leaderbord no updates in crew challenge and they got te tittle

normal fulcrum May 2, 2020, 12:37 AM

#

You can contact customer support. I believe you have their email

crimson spruce May 2, 2020, 12:37 AM

#

I spam because it's been a week we come we ask for help and you tell us wait wait

#

@normal fulcrum already contacted 1846477383 times and bot answers like always -.-

#

do not call your channel #questions if your only help is to send us to bots or tell us to wait until nothing happens. one week that we contact you and the support and nobody did anything. I'm sick of this game and its lousy customer service. to take money Tencent is here but to help his community where nobody is. it's the only game where community is taken for less than nothing -.-

#

we spam you with evidence that people are cheating on the crew challenge and the only thing you do is give them a reward -.- Gg 👏👏👏

gleaming kindle May 2, 2020, 12:50 AM

#

Hi !
My facebook account has been hacked !! Yesterday and it is the same account in which i have it connected to my pubg mobile , i can't login because the hacker changed all the information of my account, luckily i have the game connected to my Twitter account , so would you be kind to cancel my Facebook account so i can log in to the game through Twitter

And that's my account.

📎 IMG_20200502_033345_139.jpg

neon turtle May 2, 2020, 12:51 AM

#

Whenever I play a match, the game does not indicate the footsteps of enemies or their cars, why?

vivid merlin May 2, 2020, 12:51 AM

#

are you playing on hardcore?

neon turtle May 2, 2020, 12:52 AM

#

Nope

#

Normal classic game

#

It's difficult for me now since I have recently damaged my earphone and cant listen properly to the footsteps

#

Is it a bug?

elfin canopy May 2, 2020, 12:53 AM

#

@gleaming kindle, please refer to subpoint 2.5 of #faq.

neon turtle May 2, 2020, 12:53 AM

#

FYI it doesnt happen everytime just once in a while

elfin canopy May 2, 2020, 12:55 AM

#

Repair the game, if nothing changes reinstall the app completely, @neon turtle

neon turtle May 2, 2020, 12:55 AM

#

Will repairing the game automatically install the resource packs that I dont want to install?

storm flumeBOT May 2, 2020, 12:59 AM

#

Please refer to subpoint 2.8 in #faq for further information, @gleaming kindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wet osprey May 2, 2020, 1:05 AM

#

Hi everyone

elfin canopy May 2, 2020, 1:06 AM

#

What's the issue? @wet osprey

#

@neon turtle Do a routine repair first, it won't delete the maps and resources pack.

polar marshBOT May 2, 2020, 1:07 AM

#

@graceful kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 2, 2020, 1:07 AM

#

And no resource pack won't be installed automatically, @neon turtle

wet osprey May 2, 2020, 1:09 AM

#

@elfin canopy I have lost my pubg account i want back my pubg account

elfin canopy May 2, 2020, 1:10 AM

#

How many social media you have linked with your PUBGM? @wet osprey

wet osprey May 2, 2020, 1:10 AM

#

I was playing as a guest account and I'm prime plus holder

nocturne parrot May 2, 2020, 1:10 AM

#

Is always on gyro good for close combat?

wet osprey May 2, 2020, 1:11 AM

#

@elfin canopy I was playing as a guest account and I'm prime plus holder

elfin canopy May 2, 2020, 1:11 AM

#

So you've no social media linked with your PUBGM? @wet osprey

sharp onyx May 2, 2020, 1:12 AM

#

@nocturne parrot Yes, it is. But then it all comes down to personal preference.
Your device needs to support it first.
Also, having gyro always on consumes a bit more battery.

Please feel free to talk about it in #pubg-mobile

elfin canopy May 2, 2020, 1:12 AM

#

@nocturne parrot please ask this in #pubg-mobile, thank you!

wet osprey May 2, 2020, 1:12 AM

#

@elfin canopy no

elfin canopy May 2, 2020, 1:12 AM

#

I'm sorry, you cannot recover your account, @wet osprey

nocturne parrot May 2, 2020, 1:13 AM

#

@sharp onyx i recently switched to always on gyro so i suck at moving and aiming. Any tips or drills to help improve?

sharp onyx May 2, 2020, 1:13 AM

#

@nocturne parrot please talk about it in #pubg-mobile
This channel is for support related matters only

cobalt bone May 2, 2020, 1:14 AM

#

Hello Pubg Family
First of all, I would like to state that my account expired while I was waiting in the lobby, even though I did not use any illegal program, and it is written that if I try to enter again, there is a blocking and the date will be opened in 2020.07.30. Please help, prove it to me if I am in an illegal situation, I am absolutely innocent
Character name: yaWee
Mail: yavuztepetam@gmail.com
Twitter: Yavuz160165231
please help me
thanks

night cloak May 2, 2020, 1:15 AM

#

How can I report hack in pubg ?

polar marshBOT May 2, 2020, 1:16 AM

#

@pearl ferry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx May 2, 2020, 1:16 AM

#

@cobalt bone please delete your personal information from the message.
Also, please contact in game customer support for inquiry

#

@night cloak Please feel free to use #cheater-reports

You can also report in game

Also, this link
http://cheater-report.pubgm.cc

wet osprey May 2, 2020, 1:17 AM

#

@sharp onyx can you help about my pubg game account

cobalt bone May 2, 2020, 1:17 AM

#

@sharp onyx You are right, but there is a constant meeting of auto robots and I cannot agree, please help

storm flumeBOT May 2, 2020, 1:17 AM

#

Please refer to subpoint #4.11 in #faq for further information, @graceful kelp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sharp onyx May 2, 2020, 1:18 AM

#

@wet osprey I suppose Mav provided you a correct response.

@cobalt bone The chatbot is to help you explain your problem better so it can be solved quickly. If you follow the steps correctly and provide correct information, you will be connected to a staff. Please be patient

night cloak May 2, 2020, 1:18 AM

#

@sharp onyx sir the chat is close I can’t write in it

sharp onyx May 2, 2020, 1:19 AM

#

@night cloak please wait till it reopens.

Use the link till then

elfin canopy May 2, 2020, 1:19 AM

#

English please, @cobalt bone

cobalt bone May 2, 2020, 1:19 AM

#

thanks @sharp onyx

wet osprey May 2, 2020, 1:19 AM

#

@cobalt bone yes dear this account was my first pubg account please help me someone

cobalt bone May 2, 2020, 1:20 AM

#

oky @elfin canopy

night cloak May 2, 2020, 1:21 AM

#

They killed me several times. Then didn’t even reboot me. They are also very racist towards me with comments like;Nazi,don’t use a gas can on us,don’t let him drive he will drive us into gas chambers just because I’m German 🇩🇪
Their username and IDs are:
•RFExTrumpDaddy , 5346209338.
•RfeTrumpsKitty, 5105893422.

📎 image0.jpg

cobalt bone May 2, 2020, 1:21 AM

#

I'm in the same situation with you, man, sorry @wet osprey

wet osprey May 2, 2020, 1:21 AM

#

@elfin canopy I was prime plus holder this game please I want my pubg account back please help me I beg of you

elfin canopy May 2, 2020, 1:22 AM

#

They were your teammates? @night cloak

rotund bridge May 2, 2020, 1:22 AM

#

We can’t play now after last update on services I am from uae when I play in Europe I play with ping ( mms ) 20 and I play with all the players from middle-east and all 99,9% of them hackers do what to do now !!! Check the service all hackers

night cloak May 2, 2020, 1:22 AM

#

@elfin canopy yes

#

I carry on playing with them and see if they change but they never do 🤷🏽‍♂️

crisp garden May 2, 2020, 1:24 AM

#

@rotund bridge you can report them ingame , or in #cheater-reports if you have video evidence

Be sure to check the pinned messages in #cheater-reports

wet osprey May 2, 2020, 1:24 AM

#

@elfin canopy I didn't used any voiltion or hack nothing I can prove it and my pubg still showing of my friends pubg friend list please help me

neon turtle May 2, 2020, 1:25 AM

#

Is there a way to repair your game while you are in the lobby because I cant seem to repair it while loading up my game because it's too fast

polar marshBOT May 2, 2020, 1:25 AM

#

@cobalt bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx May 2, 2020, 1:25 AM

#

@wet osprey please dont ask the same thing repeatedly.
You have already been answered by a staff

crisp garden May 2, 2020, 1:25 AM

#

@neon turtle you can log out from your account and click the repair be sure you have linked your account

sharp onyx May 2, 2020, 1:25 AM

#

@neon turtle after your game loads and u r in lobby, go to settings, and log out. Then do the repair

neon turtle May 2, 2020, 1:26 AM

#

Oh alright, thank you @crisp garden and @sharp onyx

wet osprey May 2, 2020, 1:26 AM

#

@sharp onyx @polar marsh @elfin canopy @cobalt bone Thanks everyone

📎 IMG-20200501-WA0010.jpg

elfin canopy May 2, 2020, 1:27 AM

#

Refer to subpoint 2.1 of #faq , @wet osprey

night cloak May 2, 2020, 1:27 AM

#

Mav. I said yes that they are.

rotund bridge May 2, 2020, 1:28 AM

#

How many I reported it’s like more then 5 or 6 teams hacker only in this server Europe Middle East players @crisp garden I hope u guys fund anything for those hackers really now we can’t play in Europe cuz last update we play only ca hackers and it’s like they challenge each other on hack like who has the best hack .. it’s really sad .. thx a lot and I hope u guys fix it ..!

sharp onyx May 2, 2020, 1:29 AM

#

@night cloak please wait while they discuss it with other staff

@rotund bridge please be aware that the discord staff has nothing to do with server management in game

night cloak May 2, 2020, 1:29 AM

#

Ok bro

elfin canopy May 2, 2020, 1:29 AM

#

Report them via in-game report system, @night cloak

That's the only way to report teammates. Use verbal use while reporting.

night cloak May 2, 2020, 1:29 AM

#

I did.

#

But I thought you guys could deal with it faster

storm flumeBOT May 2, 2020, 1:30 AM

#

Hello, @rotund bridge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

sharp onyx May 2, 2020, 1:30 AM

#

Verbal abuse and griefing.

I am sorry thats the only method currently for such incidents

night cloak May 2, 2020, 1:30 AM

#

Ok

wet osprey May 2, 2020, 1:31 AM

#

No value of who innocent and prime plus holder

elfin canopy May 2, 2020, 1:31 AM

#

We only deal with hackers in #cheater-reports which is additionally opened by Error and she manages it in her extra hours.
I'm sorry I can't help you with it.

night cloak May 2, 2020, 1:32 AM

#

Ok thanks both of you. I appreciate it.

polar marshBOT May 2, 2020, 1:33 AM

#

@wet osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy May 2, 2020, 1:34 AM

#

Please refer to subpoint 2.1 of #faq , @wet osprey

You should've know it better that using guest account is not safe cause data of guest account is saved on phone and once the guest account is lost, it cannot be recovered.

night cloak May 2, 2020, 1:35 AM

#

I cant get off

📎 SVID_20200113_154037_1.mp4

#

It’s just a glitch 💀

#

Thank you mr.annihilator

meager scarab May 2, 2020, 1:50 AM

#

@night cloak its a glitch, you can't exit, i died lile that in s11. Please report the glitch in #old too.

young sage May 2, 2020, 1:56 AM

#

So how can I unlink my Google play account from my pubg account?

#

I know the action is irreversible but my friend's account got hacked

#

But good thing he linked 2 accounts in it

#

1 Google play and 1 Facebook account

crisp garden May 2, 2020, 1:58 AM

#

@young sage how the account got hacked?

polar marshBOT May 2, 2020, 1:59 AM

#

@steel pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

young sage May 2, 2020, 1:59 AM

#

My friend was trading his account for some money but he got scammed

#

@crisp garden

sick shale May 2, 2020, 1:59 AM

#

@young sage you can contact customer service in-game to revoke access of Google play account, check the example in #faq 2.5

sharp onyx May 2, 2020, 2:00 AM

#

Buying or selling accounts is against the TOS of pubgm

You are responsible for:
(i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised
@young sage

young sage May 2, 2020, 2:01 AM

#

Well that's not technically mine but ok

sharp onyx May 2, 2020, 2:01 AM

#

Please forward the msg to your friend

young sage May 2, 2020, 2:01 AM

#

Ok

steel pond May 2, 2020, 2:04 AM

#

I need your help

sharp onyx May 2, 2020, 2:05 AM

#

Yes? I suppose its the same issue?

#

@steel pond

oblique flower May 2, 2020, 2:07 AM

#

how can i get webhooks permision from admin?

polar marshBOT May 2, 2020, 2:07 AM

#

@steel pond:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sharp onyx May 2, 2020, 2:08 AM

#

@oblique flower please ask in #discord

young sage May 2, 2020, 2:08 AM

#

So what will my friend/myself do? Contact Tencent?

gusty cypress May 2, 2020, 2:11 AM

#

Now I’m in ace tier (5 matches completed). If suppose my tier will falling to crown or diamond by end of the season. What will be the final tier rewards I get?
Ace or diamond rewards

sharp onyx May 2, 2020, 2:14 AM

#

So what will my friend/myself do? Contact Tencent?
@young sage
Yes. Please do so in-game.

@gusty cypress you get rewards according to the highest tier reached, and not the tier on the last day

night cloak May 2, 2020, 2:24 AM

#

Hello can someone help me just for a sec.

elfin canopy May 2, 2020, 2:25 AM

#

Hello @night cloak! How may I help you?

crisp garden May 2, 2020, 2:28 AM

#

@night cloak it is about the unlink? Did they answer

night cloak May 2, 2020, 2:33 AM

#

@crisp garden no, they didn’t respond yet

crisp garden May 2, 2020, 2:34 AM

#

@night cloak yes it can take up to 90 days

#

For their response

lethal wasp May 2, 2020, 2:34 AM

#

📎 Screenshot_20200502-020125_PUBG_MOBILE.jpg

neat turret May 2, 2020, 2:34 AM

#

90 days lmao

polar marshBOT May 2, 2020, 2:34 AM

#

@lethal wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp garden May 2, 2020, 2:35 AM

#

@lethal wasp you can report cheaters ingame or in #cheater-reports if you have video evince

night cloak May 2, 2020, 2:37 AM

#

They told me that they have forwarded all my details to Their appropriate team so I don’t know if they will help me or not

crisp garden May 2, 2020, 2:37 AM

#

@night cloak wait for their response

night cloak May 2, 2020, 2:38 AM

#

So all the informations are right ?

crisp garden May 2, 2020, 2:38 AM

#

@night cloak they will message you about it

night cloak May 2, 2020, 2:38 AM

#

Okay thanks

crisp garden May 2, 2020, 3:03 AM

#

@serene trout no begging here pleaze

young sage May 2, 2020, 3:18 AM

#

Oh ok

latent ocean May 2, 2020, 3:18 AM

#

Hi i have a question about the game can i ask it here ? If not please tell me where to do that?

vivid merlin May 2, 2020, 3:22 AM

#

@latent ocean yes you can

latent ocean May 2, 2020, 3:24 AM

#

Thank you but i allready get my answer

vivid merlin May 2, 2020, 3:25 AM

#

oh ok good

peak sandal May 2, 2020, 3:40 AM

#

Obama

fiery sorrel May 2, 2020, 3:41 AM

#

Hi , i need help about my account

visual cloak May 2, 2020, 3:43 AM

#

Helloo ..I want to repport a cheater

#

📎 Facebook_3340582092833905JPG.jpg

sharp onyx May 2, 2020, 3:45 AM

#

@visual cloak please feel free to use this link
http://cheater-report.pubgm.cc

fiery sorrel May 2, 2020, 3:46 AM

#

I want some help to unlock my account

visual cloak May 2, 2020, 3:46 AM

#

where I can send the proof

sharp onyx May 2, 2020, 3:50 AM

#

@visual cloak click on the link I sent. It will take u to a website

@fiery sorrel please state ur query

polar marshBOT May 2, 2020, 3:51 AM

#

@fiery sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT May 2, 2020, 4:16 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand loom May 2, 2020, 4:20 AM

#

How do I get beta to work for me on android

polar marshBOT May 2, 2020, 4:32 AM

#

@red pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

supple fox May 2, 2020, 4:36 AM

#

Nice

thorn ledge May 2, 2020, 4:39 AM

#

In update 0.18 please give us some materials out of crats like paint on silver, clan point, UC or in RP

storm willow May 2, 2020, 4:45 AM

#

@thorn ledge in #old

storm flumeBOT May 2, 2020, 4:45 AM

#

You can apply for the PUBG MOBILE beta program here, @sand loom:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

storm willow May 2, 2020, 4:46 AM

#

Ask in beta server @sand loom

storm flumeBOT May 2, 2020, 4:46 AM

#

Hello, @visual cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

polar marshBOT May 2, 2020, 4:46 AM

#

@ornate citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow hound May 2, 2020, 4:55 AM

#

How to send message in #clans ?

storm flumeBOT May 2, 2020, 4:56 AM

#

Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

storm willow May 2, 2020, 4:56 AM

#

@hollow hound

polar marshBOT May 2, 2020, 5:00 AM

#

@runic socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

upper sedge May 2, 2020, 5:05 AM

#

till what date can I do rp missions

stiff wing May 2, 2020, 5:10 AM

#

I login in pubg from Facebook. Now my Facebook account got permanently disabled. How to get back my pubg account. Please help😩 😫 🙏

storm willow May 2, 2020, 5:14 AM

#

@stiff wing do you have access to another linked social media ?

storm flumeBOT May 2, 2020, 5:15 AM

#

Please refer to subpoint 2.5 in #faq for further information, @stiff wing. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow May 2, 2020, 5:15 AM

#

@upper sedge

📎 image0.png

upper sedge May 2, 2020, 5:18 AM

#

thanks lol I'm blind smh

night cloak May 2, 2020, 5:39 AM

#

Uhm

📎 Capture_2020-05-01-19-42-12.png

sand loom May 2, 2020, 5:49 AM

#

@storm willow can you dm me beta server link pls

crisp garden May 2, 2020, 5:49 AM

#

Let me dm you

sand loom May 2, 2020, 5:49 AM

#

Ok

crisp garden May 2, 2020, 5:50 AM

#

@sand loom

sand loom May 2, 2020, 5:50 AM

#

Yes

storm flumeBOT May 2, 2020, 5:50 AM

#

You can apply for the PUBG MOBILE beta program here, @sand loom:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

storm willow May 2, 2020, 5:51 AM

#

@sand loom check above message

stiff wing May 2, 2020, 5:54 AM

#

@storm willow nope. I linked only with Facebook.

storm willow May 2, 2020, 5:55 AM

#

Contact customer support: PUBGMOBILE_CS@tencentgames.com @stiff wing

stiff wing May 2, 2020, 6:01 AM

#

@storm willow I contact him but it's say me to recover your social media account. I spend 5 lakh and more in my account..

storm willow May 2, 2020, 6:02 AM

#

@stiff wing follow their instructions.

#

There is nothing we can do about it.

stiff wing May 2, 2020, 6:04 AM

#

@storm willow let's try again.. 😭

night cloak May 2, 2020, 6:21 AM

#

@night cloak cs reply my email

📎 Screenshot_20200502_081349_com.google.android.gm.jpg

#

Helli

#

Hello*

polar marshBOT May 2, 2020, 6:30 AM

#

@cedar swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT May 2, 2020, 6:46 AM

#

@solid topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glad lynx May 2, 2020, 6:52 AM

#

Pls help me pubg

#

I bought uc but it didn't come to my account

#

@polar marsh

vivid merlin May 2, 2020, 6:53 AM

#

@glad lynx have you contacted customer support about the issue?

glad lynx May 2, 2020, 6:53 AM

#

No how to but

#

?

vivid merlin May 2, 2020, 6:53 AM

#

pubgm_this

storm willow May 2, 2020, 6:55 AM

#

@glad lynx wait for few hours, how did you purchase? Ingame or https://www.pubgmobile.com/pay/?

glad lynx May 2, 2020, 6:57 AM

#

@storm willow in game

storm willow May 2, 2020, 6:58 AM

#

Wait for few hours, check AppStore if the payment is successful.

glad lynx May 2, 2020, 6:58 AM

#

Yes it is the money got deducted

storm willow May 2, 2020, 6:59 AM

#

Just give it a few hours, if you dint receive UC by then contact CS

storm flumeBOT May 2, 2020, 6:59 AM

#

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

vagrant onyx May 2, 2020, 7:08 AM

#

@oblique flower its not allowed

#

Promoting/adverting

blazing marten May 2, 2020, 7:19 AM

#

Any Staff Member active ?

vagrant onyx May 2, 2020, 7:21 AM

#

@blazing marten what is it ?

blazing marten May 2, 2020, 7:22 AM

#

Umm I m not able to go past checking for updates page

#

Yesterday I asked for help for the same question and we came to a conclusion that my wifi is having a problem

#

But today I tried to play clash of clans and clash royale they both were playable on the same wifi

#

Yesterday I said this :

Actually from the last 3 days whenever I m connected to my WiFi the game won't go past the checking for updates page.
As soon as I switch to my mobile data the game loads within a few seconds .On my WiFi I am able to view 1080p videos without any buffer.
If I load the game with my mobile data and I switch to WiFi in lobby I get 48 ping but within a few minutes I encounter a popup saying server connection timed out.
Please help

#

To explain the issue better I have made a screen recording I wanted to show it to you or any other staff member

#

Staff ????

heavy torrent May 2, 2020, 7:43 AM

#

My teammate killed me but his merit is not didectet
Help

#

@vagrant onyx

#

Pls help

night cloak May 2, 2020, 7:45 AM

#

@merry sandal ^^

vagrant onyx May 2, 2020, 7:48 AM

#

@heavy torrent you have to choice to reduce his merit
if you don’t his merit wont be reduced

#

@blazing marten maybe try to ask your ISP to rest your wifi ip address

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

surreal steeple May 2, 2020, 7:54 AM

#

hi

crisp garden May 2, 2020, 7:55 AM

#

@surreal steeple hello

storm flumeBOT May 2, 2020, 7:59 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

glad lynx May 2, 2020, 8:06 AM

#

I didn't get the uc till

#

Now

#

But the money s deducted

#

@vagrant onyx

crisp garden May 2, 2020, 8:08 AM

#

@glad lynx waitfor another few hours or you can contact the customer support

glad lynx May 2, 2020, 8:09 AM

#

Also this was the first time I purchased uc

vagrant onyx May 2, 2020, 8:10 AM

#

@glad lynx contact customer service under purchase

you will see the money deducted and uc don’t delivered

rest your device and wifi
wait 24 hour

still uc not delivered

Grab a photo of the purchase receipt and send it to them

while Purchasing uc make sure not third party app installed Or enable for Fraud

tool or app like to hack money and uc
and app to get uc for free

storm flumeBOT May 2, 2020, 8:11 AM

#

You can contact the customer service via the game settings, @glad lynx. Refer to subpoint 5.3 in #faq for further instructions.

distant ermine May 2, 2020, 8:21 AM

#

Hello guys

crisp garden May 2, 2020, 8:22 AM

#

@distant ermine hey you need help?

storm flumeBOT May 2, 2020, 8:24 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @distant ermine.

distant ermine May 2, 2020, 8:25 AM

#

Yes, thx

vagrant onyx May 2, 2020, 8:25 AM

#

@distant ermine gfx tool 10 years ban
and welcome

distant ermine May 2, 2020, 8:25 AM

#

I don't needed 😂😂😂

#

But I don't know why. Because if someone hasn't got much money and want to play Pubg Mobile compatitive and someone make a app (GFX Tool) to play Pubg Mobile compatitive and he got many lagg.

solid yew May 2, 2020, 8:36 AM

#

Many Players Going in 3 to 10 Spactating Slots in custom Rooms for Cheating Any solution on it ?

distant ermine May 2, 2020, 8:38 AM

#

Do you understand my question? @solid yew

#

Read it again

solid yew May 2, 2020, 8:40 AM

#

which ?

#

@distant ermine which ?

distant ermine May 2, 2020, 8:40 AM

#

But I don't know why. Because if someone hasn't got much money and want to play Pubg Mobile compatitive and someone make a app (GFX Tool) to play Pubg Mobile compatitive and he got many lagg.

#

So what do you mean 3 to 10spec slots custom room for cheating? Who talking about that?

crisp garden May 2, 2020, 8:42 AM

#

He meant the slots for spectating in custom rooms

distant ermine May 2, 2020, 8:45 AM

#

Yeah but who talking about that?

crisp garden May 2, 2020, 8:45 AM

#

@distant ermine it's @solid yew

solid yew May 2, 2020, 8:46 AM

#

So what do you mean 3 to 10spec slots custom room for cheating? Who talking about that?
@distant ermine in globel version we can see only 2 spactating slot but more than 2 users joining

flat wing May 2, 2020, 8:46 AM

#

I didnt play a game and i lost 43 point ?
Wtf is this
Like i started a game but the game stuck i restarted and said to :" u want to rejoin the game"? I said no
Why did i loose points this isnt ****** fair
Now its impossible thay i reach ace

#

📎 Screenshot_20200502-094429_PUBG_MOBILE.jpg

sand path May 2, 2020, 8:46 AM

#

You were already in the game...if you say no...you will be afk @flat wing

distant ermine May 2, 2020, 8:46 AM

#

@solid yew everyone know that

flat wing May 2, 2020, 8:47 AM

#

@sand path in all the solutions ill be dead .
The problem is in the game and not in my device that the game stuck

solid yew May 2, 2020, 8:47 AM

#

@distant ermine what can we do so extra players will not comes in spactating slot

sand path May 2, 2020, 8:47 AM

#

@solid yew the team already knows about this particular issue and is looking into it.

distant ermine May 2, 2020, 8:47 AM

#

@flat wing start to learn how to play😏

sand path May 2, 2020, 8:48 AM

#

@flat wing when that happens you need to press yes

flat wing May 2, 2020, 8:48 AM

#

@sand path i would die
, the last guys will kill me

#

At the end of the plane

solid yew May 2, 2020, 8:48 AM

#

@solid yew the team already knows about this particular issue and is looking into it.
@sand path ok sir , thanks for reply

quartz wave May 2, 2020, 8:48 AM

#

@sand path Pls ask the developers to stop Messing the game...Reducing spec slots .... Making Room card available once in 10days...Stop turning game into gambling...

sand path May 2, 2020, 8:48 AM

#

Not necessarily. Anyways...once you enter the plane. It will count. @flat wing

#

#old @quartz wave

flat wing May 2, 2020, 8:49 AM

#

@sand path i didnt even enter ....
Pfff

hardy jasper May 2, 2020, 8:49 AM

#

My account got banned for no reason please help.

polar marshBOT May 2, 2020, 8:49 AM

#

@hardy jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

heavy torrent May 2, 2020, 8:49 AM

#

@vagrant onyx i chose there that I have to reduce merit and I received a in game mail too

distant ermine May 2, 2020, 8:49 AM

#

@solid yew no one talking about custom room!!

sand path May 2, 2020, 8:50 AM

#

@heavy torrent they might've played some matches and increased it.

quartz wave May 2, 2020, 8:50 AM

#

Alright thnx @sand path

heavy torrent May 2, 2020, 8:50 AM

#

No checked his career result too @sand path

sand path May 2, 2020, 8:50 AM

#

It may take time to reflect publically

heavy torrent May 2, 2020, 8:51 AM

#

It happend Last night and checked it in morning too

sand path May 2, 2020, 8:51 AM

#

If you received the mail..... the merit has been reduced.

heavy torrent May 2, 2020, 8:51 AM

#

I received but his merit is not decrease

#

I will show you screen shots

flat wing May 2, 2020, 8:52 AM

#

@sand path u didnt look at the points?

📎 Screenshot_20200502-094429_PUBG_MOBILE.jpg

#

4057 then 4100

#

This game is full of bugs and its not my fault
Thanks for ur "help"

normal fulcrum May 2, 2020, 8:54 AM

#

@flat wing Please put that in #old

sand path May 2, 2020, 8:54 AM

#

Well ...this issue is faced by many.....once you press start and game crashes/does not enter.....you will lose points...unless you manually exit before the plane. @flat wing

heavy torrent May 2, 2020, 8:54 AM

#

@sand path solve my problem too

cedar elk May 2, 2020, 8:55 AM

#

Can anyone explain, what does this button do ?

📎 unknown.png

sand path May 2, 2020, 8:55 AM

#

Contact customer service in game for merit related issues @heavy torrent

heavy torrent May 2, 2020, 8:55 AM

#

Okay thanks for being helpful @sand path

crisp garden May 2, 2020, 8:56 AM

#

@cedar elk that's for the zombie mode thing

cedar elk May 2, 2020, 8:56 AM

#

i see

#

thanks

gritty glade May 2, 2020, 8:58 AM

#

In new update 0.18.0, we have a option for copy control direct TPP to FPP?

sand path May 2, 2020, 8:59 AM

#

Maybe @gritty glade

polar marshBOT May 2, 2020, 9:06 AM

#

@mortal shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak May 2, 2020, 9:07 AM

#

This was the last guy in my match and he/she shot through the tree I was behind but I have no evidence. I was fully behind the tree and the enemy just stood up and started spraying me and killed me. It was obvious the guy/girl was bad at the game, because he/she just stood up with no cover and started shooting.

📎 image0.png

storm flumeBOT May 2, 2020, 9:08 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

wraith silo May 2, 2020, 9:16 AM

#

Why there is no items in the bag in tdm?

📎 Screenshot_20200502_125635.jpg

spring zephyr May 2, 2020, 9:18 AM

#

I thinks it's just a visual glitch or you have dropped it
If you will die. Then it will be fixed.

storm widget May 2, 2020, 9:23 AM

#

Sir.. Good afternoon. I am from India.. I have ping issue.. I logged in after 33days and i always get high ping when i enter the Match.. I checked server and cleared all background process and tried everything.. Please help me. In PUBG mobile home screen it works fine like reward collection etc. Crate opening all are fine.. Problem starts when i enter a match.. please give some solution please. I almost got depressed 😥

crisp garden May 2, 2020, 9:23 AM

#

@storm widget check 4.9 #faq

night cloak May 2, 2020, 9:24 AM

#

Can i get the 18.0 beta ?

crisp garden May 2, 2020, 9:25 AM

#

@night cloak selected people can only play it but you can apply

night cloak May 2, 2020, 9:25 AM

#

How

crisp garden May 2, 2020, 9:26 AM

#

I will send you in dm because I can't send forms here

night cloak May 2, 2020, 9:26 AM

#

Okk thanks

odd tree May 2, 2020, 9:26 AM

#

I need support

spring zephyr May 2, 2020, 9:26 AM

#

How can i help?

storm flumeBOT May 2, 2020, 9:27 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @odd tree. Remember to read through #faq before asking questions in the support channels.

storm widget May 2, 2020, 9:31 AM

#

@crisp garden my problem is not listed I found.

storm flumeBOT May 2, 2020, 9:31 AM

#

Please refer to this channel's pinned messages for further information, @storm widget:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

crimson spruce May 2, 2020, 9:46 AM

#

@lime juniper can u plz now answer us

#

you have been asked for help for a week, to answer us. But obviously you don't care. be a professional minimum and respectful towards us. and answer our questions. @lime juniper

#

The cheater account are now for sell -.-

outer socket May 2, 2020, 9:57 AM

#

I am getting such an error. What should I do?

📎 pmh.png

#

I am use pubg mobile emulator .

storm flumeBOT May 2, 2020, 9:58 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @outer socket.

vestal willow May 2, 2020, 9:58 AM

#

Hey I need help with pubgm Chinese version

storm willow May 2, 2020, 9:59 AM

#

Contact Chinese customer Support-ingame
We handle only Global client. @vestal willow

outer socket May 2, 2020, 9:59 AM

#

@storm willow need help

crimson spruce May 2, 2020, 9:59 AM

#

Omg u gonna make me crazy in this game the support was 0 Gg 👏

storm willow May 2, 2020, 10:00 AM

#

Assign emulator role from #613267301243944960 @outer socket and ask in #emulator-support

outer socket May 2, 2020, 10:01 AM

#

How can I reach the emulator support section @storm willow

storm flumeBOT May 2, 2020, 10:02 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @outer socket.

storm willow May 2, 2020, 10:02 AM

#

read above instructions ^ @outer socket

outer socket May 2, 2020, 10:02 AM

#

ok

storm willow May 2, 2020, 10:16 AM

#

@crimson spruce please contact ingame customer support, we can only provide limited help in discord server.

crimson spruce May 2, 2020, 10:16 AM

#

@storm willow can u plz understand the support in game don’t CARE about us

#

Only to answer h24

storm willow May 2, 2020, 10:18 AM

#

https://discordapp.com/channels/393088095840370689/481792418564407296/703441520459644988 @crimson spruce

crimson spruce May 2, 2020, 10:19 AM

#

@storm willow what is this?

storm willow May 2, 2020, 10:19 AM

#

Explanation to your questions @crimson spruce

crimson spruce May 2, 2020, 10:20 AM

#

-.-

#

Is on Tencent support and she told us the 3 cheater team was DisQ so why they are on the leaderboard and they take reward -.- @storm willow

outer socket May 2, 2020, 10:22 AM

#

STORM BREAKER SEE emulator-support

night cloak May 2, 2020, 10:23 AM

#

Ping Problem On Bangladesh . Minimum 2 Million people Play Pubg oN Bangladesh But bangladesh have not any own server .every time Pubg Adjust our server With other country like Indonesia,Vietnam .So our Ping is goo high when server is loaded . My wifi Speed is 5 mbps But In game My ping was 400+ On After-none Time