questions

[night cloak]

@night cloak the retraction videos links are invalid

They will contact you soon

@night cloak who will ?

@night cloak zam network are not replying.

[quartz kraken]

@night cloak We do we get redeem codes?

[vivid merlin]

there is only 1 working code atm @quartz kraken however you can redeem them here https://www.pubgmobile.com/act/a20180515iggame/

[night cloak]

@night cloak Please be patient. The team already requested and YouTube will remove the strike soon.

[quartz kraken]

@vivid merlin ty but I want to get notify in future with new codes...

[vivid merlin]

@quartz kraken I'll be on the lookout and see if there is and dm you them

[night cloak]

@night cloak but try to understand the requested links are not valid i have proof

@night cloak it's a another mistake

[quartz kraken]

@vivid merlin Very thankful

[night cloak]

@night cloak Please DM me.

[quartz kraken]

@vivid merlin can i get that working code please...?

[vivid merlin]

@quartz kraken yep let me get it and I'll dm you it

[steep wing]

My account got hacked couple days ago through Twitter I was able to login to the account from Google play, I paid the hacker money to get my account back
Now I changed all my information on Twitter but he still can go inside the account because it's saved on the game
BTW I logged out all the devices and disconnected pubg from Twitter
Any advise?

[short eagle]

U should have made a new account

[steep wing]

My account worth 50k

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @steep wing. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[steep wing]

I tried to contact them but no answer

I wish if you can fix the game ,so when I logged out from Twitter it will disconnect him from the game

They told me after the update he will be kicked out the game, is that true ?

When is the new updte ?

[lime juniper]

You can send me a private message, @night cloak.

[sand path]

Mid may @steep wing

[abstract perch]

Why are you mad with me @lime juniper😥

[maiden tree]

Hey pubgm support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @maiden tree. Remember to read through #faq before asking questions in the support channels.

[vernal bluff]

I can not get on PUBG when I try it is just a black screen and then it kicks me out

[maiden tree]

Hello
I want to delete my Facebook account but I link that account with my PUBG game account.My phone is IOS. So, how can I get back my PUBG account when I delete my Facebook account.

Please tell me

[storm willow]

You need to have either Facebook or twitter to login @maiden tree

What’s your second linked account other than Facebook

[maiden tree]

Ya but I link Twitter it was new acc

[storm willow]

okay link twitter

Remember that if you disable Facebook. You can only use Twitter to login

[maiden tree]

Ya I was link Twitter
But it was become new PUBG acc

[storm willow]

you need to login to PUBG app with Facebook- then go to settings and link twitter

[maiden tree]

So can I link that account on other Android phone with gmail (google play game)

Can I?

And again link with my Facebook new account

[storm willow]

If you link with gmail you cannot use on iOS without Facebook

[maiden tree]

And again log in with Facebook new account on IOS

Can I?

[storm willow]

You cannot use
Playstore on iOS
Gamcenter on Android

So if you delete Facebook - better to link twitter

You can have only 2 social accounts linked - you cannot change once linked

[raven wadi]

How to complete these missions

[storm willow]

@maiden tree

Read left bottom @raven wadi

[raven wadi]

I didn't understand

[storm willow]

You need to select all maps and then click start @raven wadi in classic

[maiden tree]

@storm willow so, when I deleted my Facebook acc, I can't link no more new facebook account??

[grave ridge]

HELLO

[storm willow]

you cannot link another Facebook @maiden tree

[grave ridge]

can you help me

[storm willow]

state the issue @grave ridge

[grave ridge]

i want to show you in video screen

[storm willow]

what is it about ?

[grave ridge]

my account has been frozen

where i can send a photo ?

[storm willow]

10 years?

[grave ridge]

no

[storm willow]

You can post here

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @grave ridge.

[storm willow]

Ask in #emulator-support @grave ridge

[grave ridge]

where the chanel

[storm willow]

Follow the message from Machete 2.0 @grave ridge

[full merlin]

Hii i need sone help

[storm willow]

@full merlin state your issue !

[polar marsh]

@full merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quartz wave]

Bring back Infection Mode for heaven's sake...All other modes are boring

[jade prawn]

Hello. Teaming in solo play is a reason for obstacle, right?

[crimson spruce]

Hello can someone told me you why in tdm , players die like in cs 1.6 (they fall only back and forward) and I can't see my bullets fly?

[short eagle]

@jade prawn wdym obstacle?

[night cloak]

@jade prawn no. There might be different punishment for that.

using vpn is safe ?

[vivid merlin]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation. @night cloak

[night cloak]

but i have a high ping issue

[vivid merlin]

@night cloak you can use it but at your own risk... like it says we dont recommend it and lack additional public information on vpn usage

[night cloak]

okay okay i understand

[vivid merlin]

@night cloak since a vpn is a third party software the game might pick it up so becareful

[night cloak]

okay thank you

[digital night]

Hmmmmm? Very sus

[wise tiger]

@polar marsh guys i hv been playing pubg mob since season 2 , i'm on level 64 , i hv opened more than 330 premium and classic crates still haven't got single mythic (red) item , why it happens with me :(

[digital night]

@wise tiger cuz they are bucking you

I spent over $150 and only have 26 permanent outfits

[wise tiger]

@polar marsh very unfair guys :(

[short eagle]

@digital night if you feel like he is a cheater report it in #cheater-reports when it opens on monday

[vivid merlin]

@wise tiger it's all luck please be patient and wait you will get one someday

[digital night]

Nah it’s a scam

[sand path]

Contact customer service in game for item purchase related queries. @digital night

[wise tiger]

@vivid merlin yeah but all my friends hv one they r not even yet on level 50

[short eagle]

It is luck not a scam

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[digital night]

@wise tiger I study this in high school dm and I’ll explain

[vivid merlin]

@wise tiger yes it is luck like I said it's all random rolls from a generator that allows what items you get you have to be patient and you will get one

[sand path]

Or take it to #pubg-mobile

[digital night]

Contact customer service in game for item purchase related queries. @digital night
@sand path How

[glacial prairie]

Something is wrong. I still can’t log in with my Facebook account on Pubg mobile

[storm flume]

You can contact the customer service via the game settings, @digital night. Refer to subpoint 5.3 in #faq for further instructions.

[digital night]

Thx bot

[sand path]

@glacial prairie try it on another device?

[glacial prairie]

Facebook is reporting no outages

@sand path ok I will try iPad

It worked on my iPad

Why would it work on my iPad but not on my iPhone?

[digital night]

@glacial prairie maybe your ip got banned

[glacial prairie]

How?

I literally played 2 days ago no problem

I don’t do friendly fire my merit is great and I typically only play with friends

I don’t hack or cheat or anything

[digital night]

@glacial prairie idk but it banned me for 3 hours because my internet connection was sketchy

[glacial prairie]

Wtf

How is an internet connection “sketchy”

[digital night]

Idek

🤦🏾‍♂️

[night cloak]

Try reinstalling the game

[glacial prairie]

Ugh

It’s gotta be my phone because I tried logging in on both WiFi and on data

Ok I will delete and reinstall I guess

Nope. Didn’t work

Completely deleted the game and reinstalled it. Powered off my phone and restarted that too. Still won’t log in

[short eagle]

Make a new account or just play on your ipad

[glacial prairie]

Even tried changing my IP address

@short eagle no that kind of defeats the purpose

[short eagle]

No advertising

[glacial prairie]

This character is a very high level and has been active since this game first launched. I’m not giving it up

And I’m not just going to start carrying my iPad everywhere and play on it. The phone is comfortable in my hands, convenient, and I have a trigger for it I use

Not just gonna “give up”

Not to mention my clan, my friends.. all that I’m not just gonna throw away

I can log in on my iPad so something is wrong with the phone

[short eagle]

Move this to #pubg-mobile

[glacial prairie]

Nothing is wrong with Facebook settings or it wouldn’t let me log in on ipad. Nothing is wrong with the game or same

Why would I move this to chat when in that room people just flirt around and talk about bs.. this is a technical problem I’m having

[elfin canopy]

Do you have the latest iOS update (13.4.1) on your phone?
Try reinstalling your game and Facebook app again, clear safari cookies.

@glacial prairie ^

[glacial prairie]

Mav, yes and I did all that

[short eagle]

Use another for example game centre or google

[glacial prairie]

Tsk dead are you a support rep? Because it doesn’t seem like you’re understanding or listening to what I’m telling you. Telling me to give up is not an option

And horrible tech support advice

Please someone who is technically inclined let me know some options I may not be trying

I’ve deleted and reinstalled the game app

@elfin canopy you mentioned clear safari.. what does safari have to do with the game?

[elfin canopy]

How many login methods do you have?
It's working fine with your iPad. Right?
What does it say when you try logging via phone, may I have the screenshot?
The ISP is same, right?

[glacial prairie]

I’ve done it but I don’t think it should affect it right?

It doesn’t say anything

At this screen, I put in my email and password correctly. And when I click Done, the progress bar shoots up and then just goes right back to this screen again erasing my info

[lavish locust]

<@&639889499718942720> hey any idea how to fix Screen Freezing in PUBG MOBILE Emulators?

[lofty locust]

Hello, can I have to connect my main acccount to facebook from twitter?

[lavish locust]

And how to unlink my facebook account from pubg mobile?

[short eagle]

Log out of your account

[glacial prairie]

@lavish locust you have to do that in the Facebook app

[lofty locust]

Hello, can I have to connect my main acccount to facebook from twitter?

[lavish locust]

Yes but it keeps connected

i want to link it to another account

and can't work

[sharp onyx]

@lofty locust@lavish locust
Please contact in game customer support

[lavish locust]

@sharp onyx Yeah nothing happens when i contact customer support in-game

[sharp onyx]

Please wait for their reply. If you followed all the steps correctly, you will get a reply soon

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lavish locust.

[night cloak]

Is smoke glitch allowed in tourneys??

[sharp onyx]

Also, @lofty locust plz dont spam. If you need help, you gotta stay in the channel and reply too. You did the same thing the other day. You posted a message and then didnt care to reply to tags

[lavish locust]

And the replys are useless nothing happens, i tried everything contacted for 4 days in raw

[elfin canopy]

Hello @lofty locust, How many login methods do you have? Is it just facebook or Facebook plus Gamecenter/google play?

[night cloak]

Hi

[lavish locust]

no Solution 😦

[sharp onyx]

@elfin canopy I asked them the same thing too. Didnt reply.

@lavish locust
The replies can sometimes take more than 4 days too (upto 90 days). Please be patient

[glacial prairie]

Can no one help me?

[night cloak]

Can someone help??

[sharp onyx]

@glacial prairie I am sorry I dont know much about iOS systems. Most I can do is basic troubleshooting for it

@night cloak There is no announcement as such about that. Please contact the organisers of the tournament regarding this

[elfin canopy]

@sharp onyx Oh! Okay! Thanks :)

[night cloak]

@sharp onyx okie :/

[glacial prairie]

But it works on my iPad

Darn it!

I can’t play the game anymore because of this

[sharp onyx]

@glacial prairie try going into facebook settings and somewhere there is an option to log out of all connected devices. Try that

[elfin canopy]

@glacial prairie, I'm looking into it. Cause it seems a lil different as you've already reinstalled the game and Facebook app plus your device is updated to latest version.

[glacial prairie]

This is the screen I can’t get past

[elfin canopy]

@glacial prairie However you did not answered one thing, how many login methods do you have?

[glacial prairie]

@sharp onyx tried that. Also, if it was a problem on Facebook I wouldn’t be able to log in on my iPad

@elfin canopy Facebook is the only one with this character

I can log in with gamecenter or as a guest and start a new character. But gamecenter is not my level 70 character, it’s locked to a level 1 no name character

No friends, no clan, no nothing. Just like starting over

My “Slugggo420” level 70 character is the one linked to my Facebook

[sharp onyx]

Just to make sure, did you try logging in with fb on ur ipad, then linking gamecentre there? Then you can use that gamecenter account to log in your phone

[glacial prairie]

Unfortunately the gamecenter that’s attributed to my appleID is locked to some no name character

So I’d have to somehow get pubg mobile unlinked from my gamecenter.. or delete the gamecenter AppleID and redo everything

[sharp onyx]

An easy fix is to make a twitter id and link it. But then you said you didnt want it

[elfin canopy]

Reply with yes and No-

1. iOS update 13.4.1
2. You've reinstalled Facebook
3. You've tried reinstalling game too
   @glacial prairie

[glacial prairie]

Yes yes and yes

[elfin canopy]

Safari cookies cleared?

[glacial prairie]

Actually sorry no and yes and yes

My iPhone is not 13-4-1

[elfin canopy]

Please do that^

[lavish locust]

@elfin canopy my facebook account didn't get unlinked its still linked

i want to remove it

[glacial prairie]

Okay maybe that’s it. Fingers crossed mav I hope you’re right about this

I’ll come back after my iPhone updates and I’ll let you know if it worked

[elfin canopy]

@glacial prairie if that doesn't work, ping me.

[glacial prairie]

Fingers and toes crossed because I’ve tried EVERYthing else

Brb

[lavish locust]

What an epic Company

[elfin canopy]

Hello,@lavish locust! How many login methods do you have?

[lavish locust]

2

Facebook and Gmail @elfin canopy

I Want to Unlink my Facebook and Link to Twitter

[elfin canopy]

Oh! I'm afraid that's not possible, you've to contact in-game support for it. @lavish locust

[proven arch]

hey. is there anyway to contact the support team without being in game

[lavish locust]

@elfin canopy ok and didn't work back to my first question

@elfin canopy How to fix my Screen Freezing ISSUES

[elfin canopy]

Hello, @proven arch ! What's the issue about?

@lavish locust emulator?

[lavish locust]

@elfin canopy Yes

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lavish locust.

[proven arch]

linked gmail get hacked facebook too but i got facebook back

i have a long message that i sent to that mail : [e-mail]
but i only get a bot's answer

[lavish locust]

@proven arch Yeah I got that too

that why i want to unlink facebook

[proven arch]

i would send you my message but my info is there

[lavish locust]

@proven arch Nothing works tho

[polar marsh]

@ruby moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lavish locust]

Bots in-game bots on discord no one helps, that why this Game is DYING fast

[sharp onyx]

Please take conversations to #chat and keep this channel for support only
@proven arch@lavish locust

[elfin canopy]

@proven arch can you login to PUBGM via Facebook (as you've got it back)?

[glacial prairie]

@elfin canopy still downloading the update mav. Might be a while. Just letting you know. It’s a big file. Got a good feeling about this 🤞

[proven arch]

@elfin canopy yes but that guy using my gmail to ligin too so he keep kicking me out

[elfin canopy]

No issues, @glacial prairie ! I'm still here.

@proven arch Do you have solid proofs which states that the account belongs to you?

[proven arch]

yes so many information

[elfin canopy]

If a hacker has gained access to your game account and has linked their social media account, you must immediately contact the in-game customer support regarding the issue.

Before contacting the in-game customer support, make sure you have another social media account linked to the game account, to which the hacker does not have any access to.

Please be advised, due to a high number of such request, the game support may take up to 90 days to process it after you have provided sufficient evidence to prove your account ownership.

Kindly refer to the image below for more information regarding how to contact the in-game customer support for such issues.

Please follow the steps in the screenshot to get past the bot easily, @proven arch.

[proven arch]

i will try at night when he's not online

thanks @elfin canopy

[elfin canopy]

You're welcome, @proven arch.
Do lemme know if you have any other queries, I'll be happy to help.

[proven arch]

i'm afraid of one thing , yesterday the bot didn't keep answering me when i tried to contact the in-game customer support

[elfin canopy]

@lavish locust, You need to ask emulator related issues in emulator support channel, to get access to Emulator channels.

1. Click on #613267301243944960
2. Find the the message mentioned in the screenshot below.
3. React with E

If you cannot find the option to react, do restart the app.

@proven arch Please be patient and try the solution provided to you.
Make sure you've all the proofs ready.
Try to follow the pattern provided in the screenshot to get past the bot easily

[proven arch]

okay i will

[plain sandal]

So there is a glitch through which we can throw smokes in water and easily spot the underwater guy.
The spectating guys and the victim think The guy is hacking.But he is not is it a bannable offense

[elfin canopy]

I don't believe that's bannable offence, that's a trick PUBGM gamers have been using for long enough, @plain sandal.

[glacial prairie]

@elfin canopy hey mav I’m back.. guess what.. didn’t work 😫😫

What the crap is happening! This sucks I can’t log in

[elfin canopy]

Hey, @glacial prairie! Can you reinstall Facebook and clear your Safari cookies?
Reboot the device after that

[glacial prairie]

Sure I’ll try that

Although it wasn’t linking to the fb app to log in

It’s just a facebook pop up on the title screen

And I e already cleared the safari cookies lots of times

Just tried. Didn’t work

Ugh this is so frustrating

[tiny anchor]

please find a way to fix the freezing screen issue i lost 30 point in arena cuz the screen loading freezes!! why did you deduct point when the issue coming from the game?

[storm willow]

@glacial prairie can you login on iPad ?

With Facebook

[limber canopy]

is there any way to get this Face which was in royal pass 4.
or is there any chance pubg will bring it back?

[glacial prairie]

@storm willow yes I can

[storm willow]

@glacial prairie Open the game on iPad link twitter account and use that to login on iPhone

Try repairing the iPhone client once.

[gilded citrus]

Hello, so i rank about 2000 in ranked arena and im crown. I dont have a squad to push ranks. When i win, I usually get 7-10 points, but now even if I win, i would get no points at all. The common things is I would die at around 35 kills of our team and after i win, there are no points. Is this a glitch? Also, because this is a team game, some times my teammates are really bad, and even if I try my best and try to get my Kd above 1 and get 12+kills, i would still lose points. Is there just no way to play it?

Like literally there is a guy in the team who gets 2 kills and dies 10 times, but in the end im the one who loses tons of points. They should have some kind of system to protect the loser teams MVP

[edgy pulsar]

Need a Team /Clan , Kd 2.60 ( With Randoms ) Ace Tier (Europe Server).

[short eagle]

@edgy pulsar #activities

[glacial prairie]

@storm willow I don’t have Twitter

Never needed it before so I don’t want to keep signing up with stuff to try to circumvent this problem

Something is wrong and it needs to be fixed

[twilit widget]

Hackers everywhere fakyo pubg 🙂

[magic kiln]

i havent come across one hacker with all honesty and im an ace

[short eagle]

@twilit widget if u had encountered a hacker in pubg and have video evidence then please report in #cheater-reports when it opens this Monday

[sand path]

@amber valve next time it will be a mute

[glacial prairie]

Something must be wrong with the game

[late egret]

@glacial prairiewhats wrong brother

[glacial prairie]

I still can’t log in using Facebook on my iPhone

[late egret]

Actually i wanna know

[glacial prairie]

I can log in using fb on my iPad but not my iPhone

[late egret]

@glacial prairieon the right of the login screen there is one repair option

[glacial prairie]

Did that

[short eagle]

They has been a lot of people lately saying they can’t log in fb in pubg

[late egret]

Click on that and it will automatically restart the game

Try it brother!it might help you@glacial prairie

[neon turtle]

Anyone know when the season will end?

[crisp garden]

May 11th

[glacial prairie]

@late egret before you bother, let me tell you everything I’ve done:
I’ve repaired the game. I’ve deleted and reinstalled both the game and fb. I’ve cleared my cookies and safari data. I’ve double checked my fb link in fb settings. Removed, and reinstalled. I’ve upgraded my iPhone to latest version. I’ve changed my IP address. I’ve tried both WiFi and data.

[late egret]

@neon turtleyes brother.it will end on 5/11/2019

[crisp garden]

2020*

[late egret]

Oh sorry 😅.silly mistakes

[neon turtle]

Thank you @late egret and @crisp garden

[crisp garden]

<3

[late egret]

@glacial prairiebrother try contacting pubgm help support regarding this matter

@neon turtleyour welcome brother

[short eagle]

Someone already suggested that

[glacial prairie]

On my iPhone, on this screen, I input my log in and password and click Log In. The progress bar at the top loads, then it all my data clears from the fields, no error, and just cycles back to the log in starting me all over like nothing loaded or happened

@late egret isn’t that what this is?

[crisp garden]

It's probably fb problem

[late egret]

@glacial prairieActually in this matter im confused too

[crisp garden]

That happened to me too

[glacial prairie]

Creep.. it’s not. Because I can log in using my iPad just fine

[late egret]

It's probably fb problem
@crisp garden I think so

[glacial prairie]

It’s not a fb problem. Someone yesterday told me their servers were down, but that was not the case

[crisp garden]

That happened to me I just waited like 5 hours and it's working perfectly fine idk

[glacial prairie]

It’s been like this since yesterday. And again.. I can log in on my ipad just fine

So it’s something about the app on a iPhone

[crisp garden]

We should chat in #pubg-mobile bc this is for support

[late egret]

@glacial prairieTry contacting pubgm support center

[short eagle]

We should chat in #pubg-mobile bc this is for support

[late egret]

I believe they can help you out regarding this matter

[glacial prairie]

@crisp garden that’s exactly what this is. A technical problem that needs support

[crisp garden]

Or just post it in #old

[glacial prairie]

In the chat room people are flirting and bsing about gameplay and nonsense. This is a technical issue about not being able to log in.. I am in the right place for this topic

[short eagle]

Not always flirting but ok

[glacial prairie]

Well they’re not talking about technical difficulties

That’s what this room is for

[short eagle]

It might be a bug in the game

[glacial prairie]

Anyway.. please no suggestions about abolishing my character. There is a problem and it needs to be fixed.

[crisp garden]

The mods already helped you with and it didn't work so maybe it's a bug just post it in #old the pubg team looks there

[glacial prairie]

I’m not signing up for new twitter accounts, destroying my level 70 character, or anything like that

Okay well what is this room? Are you guys not tech support for pubg?

[short eagle]

This is a discord sever

[crisp garden]

No this is only discord support

[short eagle]

We arent devs for pubg

[glacial prairie]

Well.. pubg support using the discord medium

[sharp onyx]

@short eagle@crisp garden please use #pubg-mobile if you are not resolving the issue.
A staff will reply when they see their message.

What did you find confusing?

[glacial prairie]

The structure here is very confusing

I get that pubg is run by tencent which is based in China... but who fields their support for US based users?

[sand path]

Same issue while logging in with ipad?@glacial prairie

[glacial prairie]

@sand path no

I can log in on iPad just fine

[sand path]

Safari is up to date??

[glacial prairie]

Yes. Everything is. iPhone, all apps. Etc

[sand path]

You've tried repair client too?

[glacial prairie]

Everything has been wiped clean or deleted and restarted/reinstalled

Yes that was the first thing I did was repair

[sand path]

And do you log into Facebook first and then go to pubgm?

[glacial prairie]

The fb app isn’t even on my iPad

I just open the game. Click Facebook for logging in, I get this screen.. input my information.. and on the iPad it works fine, on the iPhone it just cycles right back to this login screen again

[edgy pulsar]

my Apologies but i swear i sended it there only anyway have a good one. @short eagle

[crisp garden]

Maybe that's why. try to install fb and log in

[glacial prairie]

@crisp garden you’re not understanding. My iPad, which doesn’t have the fb app, logs in just fine. My iPhone, which DOES have the fb app (logged in), doesn’t work

[sand path]

@glacial prairie remove the fb app and try

[glacial prairie]

@sand path did that already

[sand path]

No luck?

[glacial prairie]

No luck

[sand path]

Try disabling and repupdating the browser

And do a reboot while at it

[glacial prairie]

Did all that too

[sand path]

No second social media?

[glacial prairie]

No don’t have twitter and I’m not going to sign up for it because that’s not fixing this problem it’s circumventing it

[sand path]

Well, you can see this is not a game issue. You'll need to contact Facebook support for this.
Only option is to circumvent it here.

[glacial prairie]

My gamecenter is linked to some dead level 1 character and for some reason Apple doesn’t let you unlink games from your gamecenter, so apart from setting up a whole new appleID that’s a dead end too. And also a circumvention

Okay so.. I believe this IS a game issue because I can log in using my iPad just fine. There’s nothing wrong with Facebook. Someone tried to tell me that yesterday fb servers were down and to try again tmw (today). I did extensive searching and fb servers are NOT down, and has nothing to do with it

The problem remains. And.. it’s all an in-game problem, because I never leave the game app when this occurs

The Facebook login is in the game. The game fails to load on iPhone but not on iPad. I think there’s a bug

Also, I just reported the issue via CS in game using my iPad.. and they are zero help. It’s all automated responses and told me to do the same things (reinstall, repair, refresh, etc)

[glacial prairie]

So frustrating

[vital hazel]

I want to transfer data outside the European Economic Area. I cannot do that. Why?
There are many offers not found in my account

[fiery meteor]

Please help, I lost a lot of money

[short eagle]

File an ingame report

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @fiery meteor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gentle moon]

in game support is not responding for more than 5 months. Who else should I contact when I have a problem ?

I want a real support human to contacy me

[wet gust]

Hello Tencent team!
I would like to ask a question that many people also want to know: What happened to TimiStudios' PUBG Mobile?

[night cloak]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Do I gain merit in multiplayer clasic mode?

[crisp garden]

@night cloak what do you mean multiplayer ? Like you have teamates?

If it is. Yes, you can gain merit

[ornate kite]

@lime juniper I want Re-match of CREW CHALLENGE Asia FPP final coz in every match hacker killed us specially in 4th game coz we were at #2 after 3 matches . Don't tell me to post in cheater report already done . Hope you will banned them but what about us ???

[clever wharf]

Pubg beta servers is not working.. why?

[shell island]

@lime juniper I am having an issue with my audio playing thru my usb-c port on my phone the first time i used the usb port to play my sound it worked but now every time i turn on my mic it goes to my phone speakers

[solemn oxide]

When the 0.18 update will be out?

[crisp garden]

@solemn oxide still no exact date

[solemn oxide]

Why

[olive isle]

Why pubg mobile not support Snapdragon 865 HDR extreme settings . Pubg mobile support SD 855 HDR extreme settings😫 😡

@lime juniper

@night cloak

[night cloak]

Your device

@solemn oxide it will be in mid May

[solemn oxide]

Okk

[night cloak]

@clever wharf contact the beta support

@shell island it might be an issue from the device

[elfin rain]

my friend lost his phone and now he cannot login to the game with his old id and password . can anyone tell how to recover his id

[edgy prawn]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @edgy prawn. Remember to read through #faq before asking questions in the support channels.

[shell island]

@shell island it might be an issue from the device
@night cloak I was thinking about that but pubgm is the only app that dose this

[night cloak]

@shell island could you try a routine repair check if the problem fixed or not

[proven arch]

i have talked with mav earlier today amd he showed me what i have to say in that in-game support, after i answered the 5 questions of my account i didnt get any other answer that confirm or something, is that normal

[sharp onyx]

@clever wharf Hi. How can I help?

contact the beta support

[night cloak]

@proven arch regarding...

@proven arch got it if you have given the right info it may take upto 90days

[lyric veldt]

Hi

[proven arch]

i did im just wondering, cause i didn't get any message after my 5 answers

[lyric veldt]

Can you help me? I paid a lot of money, please return me to my account, please

[crimson spruce]

@night cloak do you know when pubg give rewards for the crew challenge ?

[polar marsh]

@lyric veldt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@crimson spruce not sure about that. Lemme ask my team

[crimson spruce]

Thnx

[lyric veldt]

I never used cheating, there is a friend who used cheating

[broken sierra]

@lyric veldt cheats are cheats, you got what you deserved

✌️

[lyric veldt]

Please forgive me and God did not use

[broken sierra]

Nope, not happening lol

[signal temple]

Hello, account hacked by twitter account , you can delete link : 513144588

[woven atlas]

Contact ingame Customer care sna state ur issue. @signal temple

[signal temple]

Thank you

[modest ibex]

Hi PUBGM please di top 1000 as Conqueror 😁

[night cloak]

@modest ibex??

[modest ibex]

Hehe i wanna get to Conqueror atleast once but only reach top 1000. Couldnt reach top 500

[polar marsh]

@compact forum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@modest ibex use #old

[modest ibex]

Haha its not bugs just suggestions

😋

Hi just wannt ask how could i able to write mail in cheater report channel i do not have permission

[sand path]

It will unlock later today. Or tomorrow. Read the latest message in there.
@modest ibex

[modest ibex]

Alright thanks

[crimson spruce]

@night cloak Any answer about my question or u forgot me lol

[knotty pecan]

i don’t know if this is only happening to me but my app keeps closing while i play, i have a ipad pro 2020 and i play claw but like i’m not understanding why it keeps closing. any help ?

[olive isle]

@night cloak now I don't have device but after lockdown I will buy OnePlus 8

[polar marsh]

@nova bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[olive isle]

@night cloak please reply me

[sand path]

@knotty pecan check for all those finger gestures the iPad has.

[night cloak]

@crimson spruce will reply you once i get a confirmation

@olive isle you could the lite version atm

[void basin]

Help get into my account from a Facebook that I don't add help please

[crimson spruce]

Hmm ok @night cloak ..

[night cloak]

@void basin didnt understand what you were trying to say

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @void basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[knotty pecan]

@sand path i turned it off but it keeps closing the app, not restarting but just closing it

[sand path]

Something must still be on

Hard touch or something like that?... I have no idea about iOS

@storm willow

[storm willow]

@knotty pecan it closes or minimise ?

You may need to enable guided access (passcode protected) in settings/ general / accessibility. Make sure you Activate guided access after your open the pubgm app. Disable the same with passcode to switch/ close apps @knotty pecan

[knotty pecan]

@storm willow it minimize the app and doesn’t guides access block discord ? idk since i never used it

[storm willow]

@knotty pecan it restricts you to stay on the same window. Eg: if you want to switch/ close current window you need to use passcode.

try it, you will get used to it, That’s the best solution.

[knotty pecan]

ic, thank you

[storm willow]

You’re welcome

[knotty pecan]

and thanks @sand path for the help

[ocean hazel]

The beta link doesn’t shows anything.

[night cloak]

Do you lose merit in cusom/private games?

@ocean hazel try refreshing the page

[keen gate]

Global version is not available for this account. Please login tou veitnam version. How do I solve this issue?

[normal fulcrum]

@keen gate Accounts of Vietnam version cannot be used in global version. You have to use VN version now. But don't worry, you can still play with your friends who are on Global Version

You can contact customer support of VN version and ask them if they can transfer your account to global version. Since we don't provide support for VN version, we cannot guarantee if they can

[keen gate]

Main account is the one which is not logging right now it was mistakenly logged in to VN ver but I want to use it in global. All my friends are on my Facebook ID and now I have none to play with

Okay m very thankful to you for your support

How can I get the leaks and new update info? @normal fulcrum do you have any idea?

[storm flume]

We currently do not have a specific release date for the upcoming update, @keen gate. Once we do, we will publish further information in #news.

[keen gate]

Okay Thanks

[civic halo]

Can you provide now the patch notes of next update?

[night cloak]

it will be available when update is released @civic halo

[civic halo]

@night cloak ok

[pure raft]

I was playing tdm this morning I decided to rest beside a wood in the arena. Then I found my player going in the wood then I got stuck I had to grenade myself before it got fixed. I made this complain in #old and it was deleted

[late egret]

@pure raftBrother Try sending this messeage again on #old

[crimson spruce]

@night cloak nothing ?

I really want to know when pubg gonna give the reward from the crew

[late egret]

@crimson spruce I wanna know brother for what ?

[night cloak]

probably the end of the season

@crimson spruce ^

[crimson spruce]

why it's so long lol

[night cloak]

got busy with irl

[crimson spruce]

Whatever let’s wait 😌

[sand path]

To remove cheaters.

[pure raft]

@late egret I can’t send message until next 5 hours. Imagine I drop the message and the mod deleted it

Why would they delete my complain not even after talking on how to fix it. 😂😂😂

[crimson spruce]

Oh Nice @Somefperson#1214 👌👌

[night cloak]

@pure raft
You can send only one message every six hours. Include as much and as detailed information as possible, and edit your message if you need to update something.
Our @Moderators and @Contributors will remove unrelated content.

[pure raft]

@night cloak what I sent is related to #old and yet they deleted it

Is this not a bug in tdm? Getting stuck in the woods in tdm

[late egret]

@pure raftyes it is a bug

[pure raft]

And it got deleted 😂😂😂😂 in #old

[night cloak]

feel free to add that in #old once the slowmode expires

[glacial bramble]

I found one suspect that may selling paid hacks/cheats of pubg mobile

With proof

[normal fulcrum]

Are the selling hacks on discord or any website?

[glacial bramble]

@normal fulcrum other way, i have proof

[normal fulcrum]

@sand path

[glacial bramble]

Is that ok if i share link here?

[sand path]

Dm me

[glacial bramble]

@sand path failed to send message

@sand path did you received?

[sand path]

Yes

[dawn jasper]

@normal fulcrum please send me a request

[sand path]

[coarse lance]

Hello, such a problem, in the game in headphones when you turn on the microphone, the headphones turn off, I checked in other apps, everything works. Samsung Android tablet, tried to reinstall, did not help

[glacial bramble]

@sand path i shared another 2 links my god

[sand path]

Yep

[glacial bramble]

I'll continue share if i found like that

[sand path]

Ok

[versed socket]

Does anyone where can i watch Game for Peace streams by Chinese players?

[night cloak]

Please use #chat for off-topic discussions.

@coarse lance I recommend using discord for voice communication.

@versed socket You possibly can find on YouTube. "PUBGM Chinese" search term would help as well.

[half surge]

Hello, can I play pubg mobile on my Android phone with an external controller like a keyboard/mouse or dualshock without problems ?

[storm willow]

@half surge No

[half surge]

Why ? Some player use a computer to play...

[storm willow]

@half surge you can use official emulator on PC. Emulator players are matched with emulators.
If you try using external accessories on mobile device to take advantage, your account will be terminated.

[half surge]

Ok 😫

[ocean topaz]

Hello can pub g mobile consume less battery because it cunsumes a lot of battery. I wish in the new update they also fix bateery drainage problem

[bold siren]

#old.

[crisp garden]

Just a stupid question is opening crates 10 in the same time better than opening it 1 at the time

???

[night cloak]

Depends on your luck@crisp garden

[crisp garden]

Ok ty rock pro

[brazen kettle]

Yeah

[night cloak]

Pls get back the friendly fire

Also pls let us Revive enemies like in PUBG on p

Pc

[sand path]

#old @night cloak

[night cloak]

But thats not even a bug

Ok

[vagrant onyx]

@night cloak you said it as feedback to improve the game

so post it in #old

[tidal wasp]

Revive enemies? Since when can u revive enemies?

[night cloak]

So i can trade with them @tidal wasp

Conversations to #pubg-mobile

[heady fossil]

I have a problem in my game all crates giving me silver fragments nothing else i get

[sand path]

Contact customer service in game for item related issues. @heady fossil

[torpid sierra]

Where did my battle points go?

Can anyone help?

[heady fossil]

@sand path it says connection customer service but it never connects. I spend alot of money for those crates but got nothing. People get good stuff with 10 uc

[sand path]

@torpid sierra check mail

[torpid sierra]

@sand path I checked mail

[night cloak]

I'm in crown 5 but it's showing as unranked. Please help me to solve the problem

[torpid sierra]

They say that I got my points but the Ballance shows 0

[sand path]

If it wasn't assigned, the system will rectify it within 24 hours @torpid sierra

@night cloak you need to be in top 10000

You are in crown 5, but not in top 10000

[torpid sierra]

@sand path

[heady fossil]

@sand path how do i connect them ?

[storm flume]

You can contact the customer service via the game settings, @heady fossil. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@sand path It is not showing percentage also

[sand path]

@night cloak that happens sometimes.

The feature is new and this is basically a test run, feel free to post it in #old

[night cloak]

@sand path If I go top 10000 will it show?

[sand path]

Yes

[night cloak]

Okay

[torpid sierra]

@sand path my mail shows I got the points but the Ballance shows 0 what do I do?

[sand path]

@torpid sierra system usually rectifies it within 24 hours. But if it doesn't. You'll need to contact customer service in game.

[torpid sierra]

@sand path ok thanks

[quartz wave]

@torpid sierra Read the ? In Bonus challenge..It states , Ponts will be sent to account on Thursday 10am every week....(IST)>>
Hence wait until Thursday

[tired finch]

@lime kayak just reach ace

@torpid sierra collect on Thursday

@torpid sierra each week's battle points will be refreshed on Thursdays only

[polar marsh]

@leaden sun:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell pagoda]

Dear pubg mobile team,
On youtube
I saw a hacker,Hacking in a super diffrent way,And the way was
He was playing normally on his monitor,The number of monitor he had was 3
On One he was hacking and spectating his teammate,And by that he Spectated himself as When we specate A person of team we can spectate other ones too
And So that his youtube community Do not get to know he was hacking
Please response And help this Indian community To Get a fair play

[torpid sierra]

@tired finch thank you 🙂

[shell pagoda]

I have several proofs on his live stream

[night cloak]

Is Tencent going to upgrade their reporting system?

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @shell pagoda:

:white_small_square: http://bit.ly/37Lgfbm

[lime kayak]

@tired finch but how it's possible to reach ace when you get less + and double - in gold tier ???

[night cloak]

Now they will help me to To return my account ?

@dire ermine just don't team up with hackers

[vagrant onyx]

@dire ermine one of my friend had that

if there is someone in your team using cheat

if he got banned you get banned also

7 days ban + tier rest to bronze v

[sand path]

@night cloak If you have video evidence against the crews in TPP NA group, dm the videos to me with the uid of the cheating players and IGN, also their crew name and position.

@shell pagoda feel free to dm the links to me

[shell pagoda]

Okay sure
@sand path

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gusty crypt]

@lime juniper Got any news bro?

[night cloak]

bro

i need assistance rn

@bold siren

Oof

@somber solstice idk wtf is going on.

Teaming up with cheaters will lead to ban @night cloak

i don’t play w cheaters n never have.

@night cloak oh

like what

Random squads

yes

i solo queue squads a lot

[civic halo]

Can i know what's the date of next update?
Waiting for it .

[crisp garden]

@civic halo no still exact date but it's probably in mid may

[civic halo]

@crisp garden How?
Is season 13 update not coming?

[woven atlas]

Theres still a week

[night cloak]

why was i muted 💀

[tired finch]

@lime kayak that's not my problem bro this is the competition, it's not easy

@torpid sierra yw

@lime kayak don't go for minus, go for plus only 🌚

[night cloak]

@Somefperson#1214 if someone spectated the crew they would see. Idk why not a single person spectates the crew challenge finals for the sake of other players not having to worry about hackers.

It only takes 1 person to review the crew challenge to keep it clean but no one does.

@night cloak it's a temporary ban further continuing will lead to permanent

[fleet birch]

Are thumb sleeves allowed in LAN events?

[sharp onyx]

@fleet birch Please contact the tournament organisers for such queries

[fleet birch]

Was just wondering in case of official tournaments like pmco etc@sharp onyx

[glacial prairie]

To all those that have been trying to help me with my fb login problem over the past couple days:
I finally fixed it. I can’t thank you enough for all your help and suggestions. It’s nice to have a support community of available people who are attentive to issues and willing to help. Although no one could figure it out the fact that you all were trying means a lot to me.
For the record, it ended up being a problem with safari. Someone made a good suggestion to me to try and log in using only safari. It wasn’t working so we narrowed it down to a problem with something in the safari settings. Unfortunately, I just kept toggling switches all over the place so I’m still not sure which specific toggle switch resolved the issue, but logging in WAS a safari based problem. I unblocked cookies, pop ups, and turned on search suggestions, and cleared data. All stuff I’d done before so I’m not sure which combination of switches made it work this time, but nevertheless it works now.

[sharp onyx]

@fleet birch Just confirmed. Yes, they are allowed

It was the cookies, @glacial prairie . It was the cookies

[glacial prairie]

Maybe so but I toggled that switch before and had no luck. So not sure what I did different this time

[night cloak]

@night cloak modifications on game data will lead to ban

[plain sandal]

A guy is selling me UC cheaper than Market He showed me proves and i know him personally So if he scams i can take my money back should i buy.

[night cloak]

Is it true the no grass trick is not a hack? (I'm not using it)

@plain sandal no

[plain sandal]

Y

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[plain sandal]

Its cheap

[glacial prairie]

Nevertheless, I greatly appreciate everyone’s help. And mr notAnnihilator your seem to always be available and willing to help so thank you for your assistance

[sand path]

@glacial prairie the first thing I told you was to clear safari cookies

[glacial prairie]

Nyero it was the first thing I did

[sand path]

[glacial prairie]

I did it several times actually

[night cloak]

@plain sandal buying UC from an untrusted resource will lead to ban

[sand path]

Well glad to know it worked out. @glacial prairie

[glacial prairie]

Yeah it’s kind of an anomaly. Maybe I clicked something wrong or didn’t click when I thought I did. I’m very technically inclined and have been working with computers since the 80’s, so.. all I can chalk it up to is human error

[night cloak]

https://www.pubgmobile.com/pay
@plain sandal use this website to buy UC

[glacial prairie]

Again though.. thank you all for your help and support. Y’all great peeps

[sharp onyx]

Glad it worked out. See you on the battlefield, Slugggo420

[glacial prairie]

👍

[onyx lark]

one question any one here

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @onyx lark. Remember to read through #faq before asking questions in the support channels.

[onyx lark]

i have pubg and also korean version if i open game in korean version it will be the same game or have to open new??

[night cloak]

it will create a new account in the kr version @onyx lark

[onyx lark]

@night cloakwhy not the same

[night cloak]

different clients

[sharp onyx]

If you use korean version, it will make a new account. However you can still play on the same server as global. But you cant join any clans made in the global version, only crews

[onyx lark]

okay thankkss

[night cloak]

I have 6legendary outfits

On Achievements showing me you have only 3 why

Achievement name is legendary find

Can some one help me

@night cloak can i chat w you?

[sand path]

It only counts the one you get from crates. @night cloak

[night cloak]

@sand path

[sand path]

Sure @night cloak

[night cloak]

@sand path i can show you a photo also

dm please

[sand path]

Feel free to post it

[distant ermine]

Hello! Dear Pubg Mobile
Why the servers are so bad?

I'm behind zhe wall and I got shot and I'm dead

How?

[elfin canopy]

Make sure your internet connection is good, @distant ermine

It's because of the high ping.

[distant ermine]

The internet connection is good 32ms

So?

Anything else?

[elfin canopy]

Did you spectate the one who killed you?

[distant ermine]

Yes

And his not cheatinh

*cheating

Why can't make a ping lock?

Everyone has 32ms or 40ms

[elfin canopy]

Can you show me your jitter results?

[normal fulcrum]

@distant ermine Abusing won't help you. Regarding your ping, 25ms during a speed test is very high.

[distant ermine]

@elfin canopy of what result?

[normal fulcrum]

@distant ermine Take a internet speed test which shows you jitter as well

[distant ermine]

Okey

[night cloak]

fast.com

[heady fossil]

This keep me waiting for hours

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[distant ermine]

Anything ele

*else?

[little root]

show more info

to get ping

[ebon nacelle]

I've opened 472 crates without getting a single mythic/red item, even though the odds of getting one is 0.5% which equals 1 mythic/red every 200 crates opened, yet I still haven't even got 1... so my question is, is this a bug or is it just blatantly rigged, because based on the odds I should already have at the least 2, yet I have received 0... doesn't add up

[distant ermine]

Just @polar marsh upgrade the server!!!!!

[little root]

@ebon nacelle please try to reach in game support in order to report this in game bugs,or create open issues

[fossil cradle]

Hi

Eu to tendo um problema com pubg mobile

[ebon nacelle]

I've tried but all I get is a bot ? Not a real person to talk to @little root

[elfin canopy]

@distant ermine

Like the one shown in screenshot

The higher the jitter, can increase latency and delay.
The internet results in the screenshot are poor

[fossil cradle]

Mav?

I amI'm Brazilian and I'm having a problem with pubg

can you help me?

[vivid merlin]

What's the problem?

[fossil cradle]

for example

when he updated season 12 he started to crash a lot

[elfin canopy]

Hello, @fossil cradle! What's the issue?

[fossil cradle]

but I don't understand why my phone has a snapdragon

[distant ermine]

@elfin canopy

[fossil cradle]

And I'm not able to play

I fell for the crown v

No S No more what do

[little root]

@ebon nacelle thats not a bot actually human evolutions come..but they can only help with this issues..🙁

[elfin canopy]

@fossil cradle, please refer to sub-point 4.7 in #faq

[fossil cradle]

OK

[elfin canopy]

High latency, @distant ermine

[fossil cradle]

I'll try the repair, the rest I've already done

[ebon nacelle]

I always get automated responses from them and when I respond with an automated response saying that they didn't help with the faq article they sent me, they just don't reply back at all.. @little root

[little root]

please wait they ll reach you@ebon nacelle

[ebon nacelle]

I haven't spent any money since season 8 or 9 bc of this issue 🙃

Lol I hope I tried contacting them last season over it with no luck @little root

[gaunt lion]

why ?

[elfin canopy]

What country are you from? @gaunt lion

[heady fossil]

I need to speak with them about my game

[normal fulcrum]

About what @heady fossil?

[ebon nacelle]

Shouldn't Apple be aware of that then? About the odds changing with the set, they have no info listed about that anywhere in game.. @normal fulcrum

[heady fossil]

About crates and gun skins

[tired merlin]

guys i want to know how to get weapon master does this chat for that???

[heady fossil]

I spent all my money to get that the fool skin

[normal fulcrum]

Shouldn't Apple be aware of that then? About the odds changing with the set, they have no info listed about that anywhere in game.. @normal fulcrum
@ebon nacelle Apple?

[heady fossil]

All i got was just silver fragments

[sand path]

#pubg-mobile @tired merlin

[tired merlin]

ok ty

[normal fulcrum]

@heady fossil Items you get in any crate or spin are not guaranteed and it's totally on your luck

[fossil cradle]

he doesn't answer right away

at the time of the lobby it hangs even when I turn the character

[normal fulcrum]

@fossil cradle Which device are you using?

[heady fossil]

@normal fulcrum oh really what kind of luck is that ?

[normal fulcrum]

I understand the frustration @heady fossil, but nothing can be done

[fossil cradle]

Motorola G7 play

[ebon nacelle]

Yes, remember how they put that update on hold for all iOS users back in like season 5 because pubgm hadn't listed crate odds which is against apples TOS and rules for apps on their AppStore. @normal fulcrum

[storm flume]

Please refer to subpoint #4.4 in #faq for further information, @fossil cradle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[heady fossil]

I know why but cant talk

[ebon nacelle]

It's very decieving not having it listed anywhere

[normal fulcrum]

@fossil cradle Are you playing Pubg Mobile Lite?

[fossil cradle]

Not

[heady fossil]

@normal fulcrum why there is no achievement points list in global i mean

[fossil cradle]

I Pubg mobile game since I had a Motorola g4

[heady fossil]

I think there should be a list of those who have more achievement points

[normal fulcrum]

@normal fulcrum why there is no achievement points list in global i mean
@heady fossil What achievement points?

[heady fossil]

The missions we do we get points for them

[normal fulcrum]

Yes, remember how they put that update on hold for all iOS users back in like season 5 because pubgm hadn't listed crate odds which is against apples TOS and rules for apps on their AppStore. @normal fulcrum
@ebon nacelle But game has the odds now

The missions we do we get points for them
@heady fossil If you want a ranking for achievement points, you can suggest it in #old

@fossil cradle You have a low end device. You need to upgrade your device or try playing Pubg Mobile Lite

[fossil cradle]

But even though my cell phone is kind of weak I always played without this lag

[ebon nacelle]

Yes but odds that change with every crate set according to you, which isn't listed anywhere letting users know that they change/reset with every set @normal fulcrum

[normal fulcrum]

@ebon nacelle I'll ask Error regarding that will let you know

[ebon nacelle]

@normal fulcrum thank you

[normal fulcrum]

@fossil cradle If I'm not wrong, your device has 2gb ram, right?

[fossil cradle]

Yes but he doesn't have that lag

And he is snapdragon

I always played well with him and he didn’t stop like that

[echo seal]

Hello any pubg mobile official here i need help

Dm me if possible

[fossil cradle]

I've already spent money on pubg mobile

[elfin canopy]

With every new update, PUBGM adds new features, modes and improvement in graphics which makes it hard to run on older generation phones.
You can try clearing your ram and restrict background activities, @fossil cradle

[night cloak]

@echo seal please do state the issue

[fossil cradle]

@elfin canopy Understand

[echo seal]

Someone hacked my account and there is no other way I can log in spent almost 4-5k rs on that account please help

[elfin canopy]

It was your responsibility to take care of your account, we cannot do anything if you don't have any other login method for your PUBGM account, @echo seal

You need to get your account back, try contacting Facebook/Google for it.

[abstract perch]

@elfin canopy

[compact hearth]

Can the game be optimized for the older phones? Because even on full low graphics the game lags

[elfin canopy]

There's LITE version for older generation devices, @compact hearth

[fossil cradle]

But my costumes will pass to the lite

[normal fulcrum]

@ebon nacelle Crate odds works on gacha system. There's a chance of getting a mythic or above item in every 200 draws. But it's a chance, not a guarantee.

[fossil cradle]

And the What about weapon skins?

[elfin canopy]

No, @fossil cradle
Your account will be completely new on LITE version.

Yes, @abstract perch! What's your issue?

[sweet orbit]

Do I have to maintain my rank under 1k till end of the event to get arena master?

[compact hearth]

Well my phone is just 2 yrs old

[elfin canopy]

What device? @compact hearth

[woven atlas]

@sweet orbit no. Just reach 1k thats it

[compact hearth]

Samsung s9 plus @elfin canopy

But it has exynos chip

[sand path]

Is your account logged in with Facebook?@compact hearth

[compact hearth]

Yes

[sand path]

Use other login option if you can

I have the same device. Facebook's causing lag.

[compact hearth]

I have both.. With facebook nd google

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[sand path]

Try Google. You'll feel the difference @compact hearth

[compact hearth]

@sand path thnx will try

[sand path]

Especially when scoping in

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

[sweet orbit]

@woven atlas you mean I just have to reach ace and have to be in top 1k once?

[woven atlas]

@sweet orbit yes. Just reaching top 1k is enough

[sweet orbit]

@woven atlas thanks for response♥️

[polar marsh]

@buoyant inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[snow cedar]

Why i can't see it?

[turbid moth]

How much must be a percentage to go to Kankar?

[sand path]

0.12% then top 10000 then finally top 500 @turbid moth

[night cloak]

bro

[vagrant onyx]

What is it ? @night cloak

[snow cedar]

Please help me!!

[storm willow]

@snow cedar that’s is companion, make sure you unlocked one.

[snow cedar]

Oh thanks @storm willow

[clever crystal]

Anybody know why my pubg doesnt have point crates in rage gear??

I play in eu server

[night cloak]

its removed @clever crystal

might be adding in the future

[clever crystal]

:(

So there is no way of completing that rage gear achievement?

[tidal wasp]

Just like zombie achievements, there are no zombie modes as well @clever crystal

[clever crystal]

[pastel cedar]

Why i'm still not get beta tester invitation from email? It's been 2 week for now

[night cloak]

you'll get a mail, once you're selected @pastel cedar

[ivory raven]

Why is it that sometimes the vehicles in game just keep sliding and is unable to drive?

[night cloak]

please do add that in #old @ivory raven

[ivory raven]

Yeah but i just want to get the answer it's been in the game since very long and it's such an annoying when a squad is chasing you

[inner moss]

There is a guy who use to hack but he got bxned [wrote this not to trigger the bot] but he got his account back. He's still not giving up on cheating, and also have a new hacking method that the devs don't know🤔🤔 where do I send the new hacking tool so the Devs can see it??

[night cloak]

@inner moss DM me the details

Bro wtf again

Why do the servers hate me

[gilded citrus]

Umm so i have a question

[night cloak]

That's your internet for sure.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gilded citrus. Remember to read through #faq before asking questions in the support channels.

[night cloak]

No its not bc on other games my internet is fast

Like on cod

[gilded citrus]

Is there a protection for players who rank high in ranked arena?

[elfin canopy]

Login again or do regular client repairing, @night cloak

[gilded citrus]

I am crown 3 on this and i played this match, my teammates were really bad, and i tried my best, but still lost many points

[night cloak]

Your internet is taking time to get connected to nearby server. You cannot have high ping in all the servers at the same time. Maybe give it some time to reload.

I did that already and same thing

[elfin canopy]

Can you post your internet speed results? @night cloak

[gilded citrus]

I think they should consider this problem because its really unfair when your teammates are bad, but you are the one who loses points

[night cloak]

It just bounses from 20ms to 956ms every 5 mins

[elfin canopy]

Yea, So that's definitely your internet issues, contact your ISP, @night cloak

[night cloak]

You can report it in #old, @elfin canopy.

@mav done

@elfin canopy

[elfin canopy]

@night cloak, report it in #old

[night cloak]

6 hour wait

[coral maple]

Ranked TDM NA number 1 and 2 very suspicious and I am 100% sure they are cheating I don't have proof😩 is this something going to be done about this?

[night cloak]

Hello I need some help

[sacred yacht]

Pubg Mobile x Minecraft....Plz and Thank You
I request a M4 diamond skin
A steve outfit and grenades made to look like ghastly fire balls
And a diamond sword skin for the machete

[glossy sable]

#old @sacred yacht

[brave trench]

[night cloak]

How do I upgrade to prime plus when I’m already prime?

How to join pmpl

[woven atlas]

@night cloak u need to buy prime plus

[storm willow]

@night cloak you cannot upgrade.. you can buy both or cancel prime and purchase plus

[night cloak]

Bruh.

Thanks for the fast 3 responses tho

[storm willow]

Lol

[night cloak]

Im no where close to the middle east

[elfin canopy]

Is it still fluctuating? Or it's stable now?

[night cloak]

I usually play in na

And its still fluctuating

[potent orbit]

i want to report for teaming players can some one help me

[night cloak]

Im in puerto rico

@potent orbitreport them via in game for teaming

@potent orbit if you know their usernames than you can report them

[potent orbit]

i have vedio

[night cloak]

And its strange bc its only shows high ping on Sundays and Tuesdays

@potent orbit send it to a staff member in here and they will probably do it for you

[sand path]

Nope...post for yourself when it opens on Monday.

[night cloak]

oof

[potent orbit]

they are playing teaming all the game with N4 using wall hack
we was the last team the kill us and after i record them
becouse as i know its illegal in pubg

this is the id for them becouse of the quality for the vedio when i uplod in youtube

5720680277
5294499845
5129609553

[elfin canopy]

@potent orbit, You need it report them via in-game report system.

Or wait for #cheater-reports to get reopened

[potent orbit]

i report but they dont do any thing for them

[night cloak]

@storm willow how do I cancel it?

It is because of your internet stability. Maybe on those days your internet service provider has high traffic. @night cloak

@potent orbit if they're using hacks feel free to add that in #cheater-reports followed by the pinned message. #cheater-reports will be reopening tomorrow

[storm willow]

@night cloak check AppStore or playstore / subscriptions

[night cloak]

Its only on pubg tho

Safe

[potent orbit]

@night cloak okey

[night cloak]

Its only on pubgm bc on pubg pc I have 20ms

[elfin canopy]

Try reinstalling the game, @night cloak
If it's still the same, then report it in #old

[night cloak]

I also did that

[elfin canopy]

Then be patient, your issue will be resolved soon.

[night cloak]

And I can't bc I have a 5½ wait in #old

Well looks I'm not getting ace bronze 1

No time soon

[hardy palm]

Hey I got a reply

[elfin canopy]

Hey, @hardy palm! What's the issue?

[hardy palm]

My uc tooked away

But that what I know there's one from Indonesia hacked my face book acc and spend all my uc

[night cloak]

You need proof

[hardy palm]

I have proof

[night cloak]

@storm willow I don’t see where I can cancel it

[hardy palm]

This is the pic of the day what my uc tooked away

[night cloak]

please do change your fb password if the other guy had access to your account

[hardy palm]

I changed it

When I knew

[night cloak]

ok

[hardy palm]

could face book get this guy?

[polar marsh]

@icy glade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@hardy palm contact fb for that

we dont know how things works in fb

rock

yeah

I want to cancel my subscription but idk where it is

I don’t want to refund it as it’s only £1.

is that on apple store or playstore @night cloak

Apple

Open the Settings app.>Tap your name.>Tap Subscriptions
Tap the subscription that you want to manage>then Cancel
@night cloak

I want to cancel prime so I can get prime plus

the phone settings @night cloak

[hidden rapids]

What i do no ply hack

[polar marsh]

@hidden rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[clever crystal]

@inner mossl dont expect cheäters to be bänned . All this game is about is fortnite skins and no fair gameplay

[neon turtle]

Are there any rewards for reaching Crown 5 in classic mode?

[inner moss]

Are there any rewards for reaching Crown 5 in classic mode?
@neon turtle tier protection card

[neon turtle]

That's it?

[night cloak]

“Fortnite”. The game is fair. So what is there is one or two hackers. Fortnite does as well. Deal with it and move on like everyone else. Plus In PUBG you can customise your outfits.

[sand path]

Team effect @neon turtle

[inner moss]

That's it?
@neon turtle and team effect that will be obtained on next season along with silver

[clever crystal]

Lmao

I sometimes die because i keep getting killed by flying cars and cheaters from million years of light away

[neon turtle]

Alright thank you @inner moss and @sand path

[clever crystal]

Also

[night cloak]

Flying cars. That could simply be someone driving fast and flying in the air because of a hill and momentum.

[clever crystal]

There are lots of costumes that just camo with the map

[night cloak]

So?

[clever crystal]

@night cloak someone flies at parachute height

And continues to float??

[night cloak]

If you have a problem with the game why do you still play it?

[clever crystal]

Because i spend uc at it

[night cloak]

Move on just like every other person

[clever crystal]

I paid for a fair game

[night cloak]

@inner mossl dont expect cheäters to be bänned . All this game is about is fortnite skins and no fair gameplay
@clever crystal

[clever crystal]

Not rich arab playhouse and flying car simulator

[night cloak]

“No fair”

[clever crystal]

Makes sense

Go read the ecpe book

[night cloak]

Ok just stop now.

[clever crystal]

Im not stopping

[night cloak]

PUBG is updating to fight against hackers. If your not willing to appreciate their works. Deal with it.

[inner moss]

Life is unfair

[night cloak]

^

[clever crystal]

PUBG is updating to fight against hackers.
Nice joke

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[inner moss]

Let's move to #pubg-mobile

[night cloak]

@night cloak subscriptions don’t show up

@night cloak check your DM

Hm? Ok

[tender orchid]

Hello?

[gilded citrus]

do you still lose points in ranked arena after you leave the match?

[sick shale]

Yes

[gilded citrus]

umm do you know how much point will you lose at crown tier?

[sick shale]

-30 for all tiers I think

[gilded citrus]

ok thanks

[polar marsh]

@tender orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[velvet bone]

Get rid of hackers, please!

[night cloak]

What's diffrent from current pubg mobile and the beta?

Beta will be having the future contents @night cloak

[wary gazelle]

Where i can report solo teamers?

[night cloak]

Like what @night cloak

Report them via ingame @wary gazelle

Maps, modes ....

[wary gazelle]

Take no reason
.....

[night cloak]

Will we still get them in the app we already have @night cloak

You can test that before it releases in the global version

can we report players who are using bugs to cheat in #cheater-reports ?

[coral maple]

What is pubg mobile doing about hackers?

[vivid merlin]

@coral maple pubg mobile is banning hackers when you report a hacker pubg mobile will investigate them and if they are in fact hacking they will be banned however with the corona going on it will take time so please be patient

@night cloak yes you can however it reopens tomorrow if you would like to report a cheater

[coral maple]

@vivid merlin👍

Thanks

[fluid bone]

How to i change region USA to INDIA

[night cloak]

Pubg what's wrong with your server man

Take long to jump in a lobby

[quartz wave]

@fluid bone Using Vpn

[fluid bone]

@quartz wave kam nhi karra bro

[woven atlas]

U cant change until 180 days as i said earlier

[quartz wave]

@fluid bone Region change karne keliye timeout hai ..90-180 days

[storm flume]

Please do not use any other language aside from English in this channel, . Refer to #613267301243944960 for language channels.

[quartz wave]

Alright Nyero I was just helping him...

@fluid bone bro is it first time u r changing region?

[fluid bone]

No 3rd time

[woven atlas]

Please speak in english and i already answered ur question@fluid bone

[quartz wave]

@fluid bone. Then U've to wait for 180 days..Another 60 days more bro..

[fluid bone]

@quartz wave ok

[quartz wave]

@woven atlas Not everyone knows good English and he's asking legit question y so hate dude?
It would be better if regional portal with mods is opened,it would help needed

[woven atlas]

@quartz wave he understands english u see. Infact he answered me very well in #chat

[quartz wave]

@woven atlas Understanding and replying ain't same ..Chill..

[quartz wave]

@woven atlas Are u guys planning to bring back infection mode?

[woven atlas]

@quartz wave no info about it. We will keep u posted in #news if theres any new mode.

[quartz wave]

@woven atlas. Alright mate thnx
Last time I asked (nearly 3-4 months ago)...A mod stated it's under upgradation and will be relaunced soon...Since it had good playerbase removing it wasn't necessary thou..anyways cool...

[night cloak]

Where can I report team killers

[short eagle]

In game report system

[ionic sparrow]

@short eagle he wants to report me his twin brother because I killed him cause he said so

[night cloak]

@ionic sparrow he killed me

hahah liar

[ionic sparrow]

In game report system

[night cloak]

Second time you killed me

[ionic sparrow]

when I knocked you you said I should kill

[short eagle]

Take this to #pubg-mobile please

[lime juniper]

@lime juniper Got any news bro?
None, @gusty crypt.

[gilded karma]

Msm

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gilded karma. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@lime juniper

I cancelled my prime subscription to get prime plus. The game still thinks I have it. How can you make it faster?

[hybrid jay]

hello

you khnow how to update ram more than 3 gb

[night cloak]

New device??

[hybrid jay]

yes

[night cloak]

I mean get one.

[hybrid jay]

with out device

please search on youtube

and tell me

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[elfin canopy]

Use in-game support for that, @night cloak

[night cloak]

What’s the point. I’m here already

[hybrid jay]

please shutbot

[elfin canopy]

Wait for your subscription period to end.

[night cloak]

That’s too long

[elfin canopy]

What's the issue? @hybrid jay

[hybrid jay]

you know ducky bhai

[storm flume]

Please do not use any other language aside from English in this channel, @hybrid jay. Refer to #613267301243944960 for language channels.

[hybrid jay]

how you talke to me

i am in good mood