#questions | PUBG MOBILE | Page 765

crisp garden Apr 20, 2020, 4:20 AM

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@forest junco gameloop

forest junco Apr 20, 2020, 4:20 AM

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There is a lot of drop of freeze

sand path Apr 20, 2020, 4:20 AM

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Only gameloop is recommended. @forest junco

storm flumeBOT Apr 20, 2020, 4:24 AM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @forest junco.

polar marshBOT Apr 20, 2020, 4:32 AM

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@sturdy plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar matrix Apr 20, 2020, 5:45 AM

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😑 👍 when I ask anything I got muted

crisp garden Apr 20, 2020, 5:47 AM

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Whenever he/she message here it got deleted

polar matrix Apr 20, 2020, 5:49 AM

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😢 I am He and how could I explain if I got muted everytime

crisp garden Apr 20, 2020, 5:49 AM

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@polar matrix you aren't muted Everytime your message only got deleted

polar matrix Apr 20, 2020, 5:50 AM

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There should be list of the restricted words that we cannot use

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@night cloak can I dm you I don't want to get muted

night cloak Apr 20, 2020, 5:50 AM

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Ok

wild wadi Apr 20, 2020, 6:14 AM

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If i report someone using gfx tool will hw get banned?

quaint depot Apr 20, 2020, 6:18 AM

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Can anyone help me retrieve back my hacked account?

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I have only linked my pubgm with fb account and the hacked has disabled my fb permanently and has linked his account

sand path Apr 20, 2020, 6:27 AM

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If it modifies ingame data...yes @wild wadi

night cloak Apr 20, 2020, 6:28 AM

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@quaint depot contact the Facebook support

quaint depot Apr 20, 2020, 6:28 AM

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They are not helping

polar marshBOT Apr 20, 2020, 6:29 AM

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@tulip crow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quaint depot Apr 20, 2020, 6:29 AM

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@night cloak not even giving reply

polar marshBOT Apr 20, 2020, 6:30 AM

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@honest rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 20, 2020, 6:30 AM

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@quaint depot only they could help you. Wait for their response

quaint depot Apr 20, 2020, 6:31 AM

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It's been over 2 weeks

polar marshBOT Apr 20, 2020, 6:31 AM

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@quaint depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

formal sundial Apr 20, 2020, 6:38 AM

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📎 Capture27.PNG

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Although its for 2 hours, may i know why my account froze?

tropic mesa Apr 20, 2020, 6:41 AM

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Oh, you might have not downloaded the game in the emulator and used es file explorer or other to copy paste the game directory data in the emulator

formal sundial Apr 20, 2020, 6:41 AM

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Nope i was ingame when this happened and i have downloaded the game within the gameloop store.

tropic mesa Apr 20, 2020, 6:42 AM

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Do you have any pirated software or Windows that might affect the other apps behaviour

formal sundial Apr 20, 2020, 6:44 AM

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nope.

tropic mesa Apr 20, 2020, 6:45 AM

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Then this might the mistake of the bot.

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You got frozen for nothing

formal sundial Apr 20, 2020, 6:45 AM

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Thanks for saying the obvious.

sand path Apr 20, 2020, 6:45 AM

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Did you do the new update? @formal sundial

formal sundial Apr 20, 2020, 6:45 AM

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yes i did

sand path Apr 20, 2020, 6:45 AM

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That came out on 18

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Ummhmm

formal sundial Apr 20, 2020, 6:46 AM

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I am already on the latest version

sand path Apr 20, 2020, 6:46 AM

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Batman asking you questions in #emulator-support

tropic mesa Apr 20, 2020, 6:47 AM

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Can't fimd #emulator-support

formal sundial Apr 20, 2020, 6:48 AM

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anyways thanks. I logged in again with my fb credentials and i am back in the game.

tropic mesa Apr 20, 2020, 6:48 AM

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Nice, good for you

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The FB servers might have been temporarily down, happens to me all the time,

formal sundial Apr 20, 2020, 6:49 AM

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oh okei.

storm flumeBOT Apr 20, 2020, 7:00 AM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tropic mesa.

worthy schooner Apr 20, 2020, 7:48 AM

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when is the 0.18 update

storm flumeBOT Apr 20, 2020, 7:51 AM

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We currently do not have a specific release date for the upcoming update, @worthy schooner. Once we do, we will publish further information in #news.

bronze wind Apr 20, 2020, 8:21 AM

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Guy my id getting ban again again for 10 min what was the reason behind and solution plz kisi ko pata ho to solution bata dae

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📎 IMG-20200420-WA0011.jpg

flat bobcat Apr 20, 2020, 8:30 AM

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Are there any character restrictions in the feedback-bugs section?

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Have an 816 word letter I'd like to post

hot sand Apr 20, 2020, 8:31 AM

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Umm
I just Reinstalled Pubgm and The sound isn't working
Like the Gameplay sound and Button sound in Lobby/Main Menu

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and u get this when I open Pubgm

📎 Screenshot_20200420-132038_PUBG_MOBILE.jpg

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I have wifi Connected

storm flumeBOT Apr 20, 2020, 8:35 AM

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Please refer to this channel's pinned messages for further information, @bronze wind:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

halcyon holly Apr 20, 2020, 8:37 AM

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My rating protection caeda haven't been working lately

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I activate them and if I die early, my rating still decreases.

hot sand Apr 20, 2020, 8:46 AM

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Ghost ping

storm willow Apr 20, 2020, 8:46 AM

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@hot sand try with mobile data or use DNS changer app 1.1.1.1 and see if it helps

hot sand Apr 20, 2020, 8:47 AM

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well game works but the sound doesn't work

storm willow Apr 20, 2020, 8:47 AM

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@halcyon holly rating protection works only in tier crown and below

halcyon holly Apr 20, 2020, 8:47 AM

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Ohh sheet

storm willow Apr 20, 2020, 8:47 AM

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@hot sand try repairing the client

halcyon holly Apr 20, 2020, 8:47 AM

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Thanks

hot sand Apr 20, 2020, 8:47 AM

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the Main menu sounds isn't working

storm willow Apr 20, 2020, 8:47 AM

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You’re welcome @halcyon holly

hot sand Apr 20, 2020, 8:47 AM

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even game sound

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i just installed it

storm willow Apr 20, 2020, 8:48 AM

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@hot sand did you check the audio under settings ? Everything enabled? As said earlier try repairing the app once

hot sand Apr 20, 2020, 8:48 AM

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yes everything is maxed

bronze wind Apr 20, 2020, 8:48 AM

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@storm flume what channel ?

hot sand Apr 20, 2020, 8:48 AM

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and I did repair

storm willow Apr 20, 2020, 8:49 AM

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@hot sand from the notifications bar on your screenshot, your device is on silent/ zero volume 🤔

night cloak Apr 20, 2020, 8:50 AM

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@bronze wind https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

hot sand Apr 20, 2020, 8:51 AM

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@storm willow thats the ringtone and notifications sounds muted

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i used to do that and the sound uused to work

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before i reinstalled it

quartz wave Apr 20, 2020, 8:52 AM

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Y isn't #cheater-reports portal not opened yet?

flat bobcat Apr 20, 2020, 8:54 AM

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Are there any character restrictions in the feedback-bugs section?

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Have an 816 word letter I'd like to post

crisp garden Apr 20, 2020, 8:55 AM

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@flat bobcat nope

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@flat bobcat maybe 1k letters

flat bobcat Apr 20, 2020, 8:56 AM

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Ok, I’ll try @crisp garden

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In case I can’t post it all will you post the rest for me?

dawn vessel Apr 20, 2020, 9:00 AM

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📎 video0.mp4

flat bobcat Apr 20, 2020, 9:00 AM

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There is a 2000 character restriction :/

dawn vessel Apr 20, 2020, 9:00 AM

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This player in crow challenge Eor

night cloak Apr 20, 2020, 9:01 AM

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On Arena / TDM what counts as a shut out?

dawn vessel Apr 20, 2020, 9:01 AM

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the group D

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Is this the annual championship that Pubg Mobile is working on?

strange oak Apr 20, 2020, 9:07 AM

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@vital sluice @neon patio
How can we report ?

📎 Screenshot_20200420_143210.jpg

pseudo bone Apr 20, 2020, 9:11 AM

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i need help!

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help me!

polar marshBOT Apr 20, 2020, 9:12 AM

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@pseudo bone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

verbal mural Apr 20, 2020, 9:24 AM

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📎 unknown.png

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hacker

night cloak Apr 20, 2020, 9:28 AM

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Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @strange oak :

▫️ http://bit.ly/37Lgfbm

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@quartz wave it will be reopening when the previous reports have been dealt with.

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Hello,@verbal mural !

▫️ http://cheater-report.pubgm.cc/

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

flat bobcat Apr 20, 2020, 9:31 AM

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I have a letter that is too long to be posted in feedback-bugs as it exceeds 2000 characters (it's 3000 and something). If I post the first part, will an admin be kind enough to post the second half?

polar marshBOT Apr 20, 2020, 9:33 AM

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@stiff heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 20, 2020, 9:42 AM

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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @solid flicker

nimble berry Apr 20, 2020, 9:53 AM

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I need an urgent support pls staff reply me

vagrant onyx Apr 20, 2020, 9:58 AM

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@nimble berry hey what is it ?

nimble berry Apr 20, 2020, 9:58 AM

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I want my uc transaction history as yesterday i have 500uc in my account and today i have 200uc left out i didn't spended a single penny of uc in any kind of crate Openings. As i use uc only for the royal pass.. id is 590584491 @vagrant onyx

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Pls help me bro.. i have. Proof that earlier i have 440 uc**(becos i took that screenshot to show someone 2-4days back)** and today i have 200 only..

storm willow Apr 20, 2020, 10:00 AM

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@nimble berry Please contact customer support in game.

nimble berry Apr 20, 2020, 10:00 AM

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How @storm willow

storm flumeBOT Apr 20, 2020, 10:00 AM

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You can contact the customer service via the game settings, @nimble berry. Refer to subpoint 5.3 in #faq for further instructions.

strange oak Apr 20, 2020, 10:01 AM

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@night cloak can you tell me when #cheater-reports open

rain flume Apr 20, 2020, 10:01 AM

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Hello
What's the best ipad for pubg

storm willow Apr 20, 2020, 10:01 AM

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@rain flume latest

night cloak Apr 20, 2020, 10:01 AM

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once the previous reports have been dealt with @strange oak

vagrant onyx Apr 20, 2020, 10:01 AM

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@nimble berry anyway have you made any unofficial purchase
you might get in game mail say your UC is deducted

nimble berry Apr 20, 2020, 10:02 AM

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@vagrant onyx no sir i didn't get that...

strange oak Apr 20, 2020, 10:02 AM

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@night cloak ok thanks

nimble berry Apr 20, 2020, 10:02 AM

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And i always use Google play cards to purchase anything ingame

rain flume Apr 20, 2020, 10:04 AM

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What's the best ipad for pubg

night cloak Apr 20, 2020, 10:05 AM

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@rain flume you can ask that in #chat / #pubg-mobile

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@nimble berry contact the customer service refer the #faq 5.3

flat bobcat Apr 20, 2020, 10:06 AM

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I don't mean to be a pain, but I have a long letter to post in feedback, too long for the channel. If I post the first half, will you post the second half for me @night cloak ?

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please

night cloak Apr 20, 2020, 10:06 AM

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@flat bobcat just reduce the content into simple words

flat bobcat Apr 20, 2020, 10:07 AM

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Sorry Rock, if I can send you the letter I think you will see why it's not that simple

night cloak Apr 20, 2020, 10:07 AM

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or DM me

flat bobcat Apr 20, 2020, 10:07 AM

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alright

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done - apologies for the poor formatting, it gets a bit messy when copy/pasting from word

polar marshBOT Apr 20, 2020, 10:11 AM

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@humble mural:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cursive parrot Apr 20, 2020, 10:19 AM

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Can someone get a ban only on sending massages

night cloak Apr 20, 2020, 10:25 AM

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If those messages break PUBG ToS, then yes.

muted acorn Apr 20, 2020, 10:26 AM

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Hello I really need some help some hack my Twitter account and they keep Logging into the game

rigid anchor Apr 20, 2020, 10:31 AM

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hi , i want report a cheater but cheater-reports closed ?

storm flumeBOT Apr 20, 2020, 10:31 AM

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Please refer to subpoint 2.5 in #faq for further information, @muted acorn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow Apr 20, 2020, 10:32 AM

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@rigid anchor the channel will be opened as soon as previous reports are handled.

rigid anchor Apr 20, 2020, 10:33 AM

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when exactly

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I have been waiting since yesterday

merry sandal Apr 20, 2020, 10:35 AM

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It will take time. How much exactly, we do not know yet.

rigid anchor Apr 20, 2020, 10:37 AM

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ok

pale salmon Apr 20, 2020, 10:54 AM

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Help me

storm flumeBOT Apr 20, 2020, 10:55 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @pale salmon. Remember to read through #faq before asking questions in the support channels.

keen schooner Apr 20, 2020, 10:56 AM

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📎 Screenshot_2020-04-20-15-42-14-87_dac7cc7571c39b392df64923967cf7da.png

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Can anyone tell me what the heck is this? I've been facing this since last Friday, in every game @night cloak thanks

storm flumeBOT Apr 20, 2020, 10:57 AM

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Please refer to this channel's pinned messages for further information, @keen schooner:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

wild wedge Apr 20, 2020, 10:57 AM

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📎 Screenshot_2020-04-20-16-19-36-12_dac7cc7571c39b392df64923967cf7da.png 📎 Screenshot_2020-04-20-16-13-00-78_dac7cc7571c39b392df64923967cf7da.png

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I don't know any cheater orplayed with one then also i play full legit

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Play for 7 to 8 hours

night cloak Apr 20, 2020, 10:59 AM

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Playing with cheaters or teaming up will lead to ban @wild wedge

frozen shell Apr 20, 2020, 10:59 AM

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Hello @night cloak can you dm me please ?

wild wedge Apr 20, 2020, 10:59 AM

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I don't know any cheaters

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Plz help

night cloak Apr 20, 2020, 11:00 AM

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@frozen shell is your account banned or something

frozen shell Apr 20, 2020, 11:00 AM

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No no

wild wedge Apr 20, 2020, 11:00 AM

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@night cloakplz help

frozen shell Apr 20, 2020, 11:00 AM

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Im partner with pubg 😅

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Just quick question

wild wedge Apr 20, 2020, 11:01 AM

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@night cloak I didn't play with any cheater

keen schooner Apr 20, 2020, 11:01 AM

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@night cloak thanks, but I don't get it though.

night cloak Apr 20, 2020, 11:01 AM

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@wild wedge you can login to your account after that countdown ends .
Repeating the process will lead to permanent ban

wild wedge Apr 20, 2020, 11:01 AM

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@night cloak Ths is some Sort of mistake

night cloak Apr 20, 2020, 11:01 AM

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@frozen shell DM me

wild wedge Apr 20, 2020, 11:03 AM

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I @night cloak plz help this is some sort of mistake plz recheck i didn't play with any cheater plz help

night cloak Apr 20, 2020, 11:03 AM

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Contact customer service @wild wedge

wild wedge Apr 20, 2020, 11:04 AM

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I tried they didn't help me

polar marshBOT Apr 20, 2020, 11:04 AM

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@pale salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 20, 2020, 11:07 AM

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my team kill me and my friend i have a video

wild wedge Apr 20, 2020, 11:08 AM

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No help

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From @polar marsh

polar marshBOT Apr 20, 2020, 11:10 AM

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@cosmic mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 20, 2020, 11:11 AM

#

@wild wedge only the customer service could help you with that.
No more teaming with hackers

wild wedge Apr 20, 2020, 11:11 AM

#

@polar marshPlz can you tell me the ne of hacker or player id

scenic tapir Apr 20, 2020, 11:13 AM

#

Can anyone tell me why is disconnecting from server

#

Its say error 204 I think

storm flumeBOT Apr 20, 2020, 11:13 AM

#

Please refer to subpoint #4.10 in #faq for further information, @scenic tapir. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

scenic tapir Apr 20, 2020, 11:14 AM

#

Okay

inland dust Apr 20, 2020, 11:14 AM

#

or..
ISP services are limited/reduced because of covid....

junior scarab Apr 20, 2020, 11:19 AM

#

Hi there pubg support team, I'm unable to use my pubg account for about ten years, with no reason just woke up today morning and I was shocked from the message.. noting that not only me, also a lot of twitter users have the same issue specially today. ID: 5188468461 can you please solve the issue because I already paid on this account about 1000$

polar marshBOT Apr 20, 2020, 11:23 AM

#

@junior scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elder wave Apr 20, 2020, 11:24 AM

#

شلون احصل بأند وانا مو هكر @polar marsh

inland dust Apr 20, 2020, 11:30 AM

#

get to what?

polar marshBOT Apr 20, 2020, 11:38 AM

#

@pulsar python:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fluid kiln Apr 20, 2020, 11:41 AM

#

Sir pls help me

#

My Facebook is hacked

crisp garden Apr 20, 2020, 11:41 AM

#

@fluid kiln contact customer service of facebook

fluid kiln Apr 20, 2020, 11:42 AM

#

Sir when I login to my Facebook account in pubg mobile it says your account is disabled

#

But my friends are telling that you are online

#

How

crisp garden Apr 20, 2020, 11:43 AM

#

@fluid kiln do you have any social network linked to pubg

fluid kiln Apr 20, 2020, 11:43 AM

#

Yes Facebook

crisp garden Apr 20, 2020, 11:43 AM

#

@fluid kiln other than fb

fluid kiln Apr 20, 2020, 11:43 AM

#

No

night cloak Apr 20, 2020, 11:43 AM

#

Contact the Facebook and regain the access to that account @fluid kiln

fluid kiln Apr 20, 2020, 11:44 AM

#

Sir I contact to facebook but they say your account is disabled

#

I don't know what happen this

#

And how my account is online

#

My friends are telling that you are playing and online

night cloak Apr 20, 2020, 11:45 AM

#

Security of your account is your responsibility. You should never share your account credentials with anyone or on any website no matter how secure the site is.

@fluid kiln

storm flumeBOT Apr 20, 2020, 11:48 AM

#

Please refer to subpoint #2.8 in #faq for further information, @fluid kiln. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fluid kiln Apr 20, 2020, 11:49 AM

#

Sorry machete sir but I sware I did share anything to anyone and any website

sharp onyx Apr 20, 2020, 11:49 AM

#

@ me when this issue is resolved

#

Machete is a bot lol

fluid kiln Apr 20, 2020, 11:50 AM

#

Bro how?

#

Notannihilator how you resolved this

sharp onyx Apr 20, 2020, 11:53 AM

#

Resolved what?
I didnt resolve anything yet

polar marshBOT Apr 20, 2020, 11:53 AM

#

@ocean jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

near glen Apr 20, 2020, 11:54 AM

#

Why the game still lacking so much and it's not working properly

sharp onyx Apr 20, 2020, 11:54 AM

#

@near glen its because of increased server load, due to many people staying home and playing

night cloak Apr 20, 2020, 11:54 AM

#

@fluid kiln we can't help you without the issue. You need to contact Facebook for regaining the access .please do understand that

storm willow Apr 20, 2020, 11:55 AM

#

@fluid kiln try contacting customer support PUBGMOBILE_CS@tencentgames.com. We discord staffs can provide only limited help here.

fluid kiln Apr 20, 2020, 11:57 AM

#

Rock47 sir sorry once again, but sir I didn't understand that how the hacker is using my Facebook pubg mobile account

night cloak Apr 20, 2020, 11:57 AM

#

You might have entered a scam website

sharp onyx Apr 20, 2020, 11:58 AM

#

The hacker got you fb account, logged into pubg, then unlinked your fb

#

Thats what happened. Only in game customer support can help

inland dust Apr 20, 2020, 11:59 AM

#

@sharp onyx you cant unlink accounts

sharp onyx Apr 20, 2020, 11:59 AM

#

Hehe, you can. Atleast fb

fluid kiln Apr 20, 2020, 11:59 AM

#

Sir last question from you, if I mail my problem to tencent then I surely believe that tencent will give that account to me as its mine as a fair decision??

sharp onyx Apr 20, 2020, 12:00 PM

#

They wont just give it to you right away. They will ask a lot of questions first to confirm, and then decide.
Still not confirmed that they will give it back. Its upto them

fluid kiln Apr 20, 2020, 12:00 PM

#

Because came to know from my friends that hacker is playing with my id

night cloak Apr 20, 2020, 12:01 PM

#

Conversations to #chat

#

@fluid kiln we do have provided you the solution please feel free to follow them

fluid kiln Apr 20, 2020, 12:03 PM

#

But annihilator bro tencent can check my device I'd in which I am playing from a year and they can know that who is hacking
And Rock47 sir thank you To give your precious time to me
I am going general chat

night cloak Apr 20, 2020, 12:04 PM

#

You could contact them via
PUBGMOBILE_CS@tencentgames.com

inland dust Apr 20, 2020, 12:05 PM

#

But annihilator bro tencent can check my device I'd in which I am playing from a year and they can know that who is hacking
well this is not some governmental-court stuff to clearly ease off this case

fluid kiln Apr 20, 2020, 12:05 PM

#

Rock sir is this a email address or website

night cloak Apr 20, 2020, 12:05 PM

#

Email

fluid kiln Apr 20, 2020, 12:05 PM

#

Okay i am going to mail Tencent

sharp onyx Apr 20, 2020, 12:06 PM

#

Is the ticket finished? Can I start my own now?
@ staff
I will let you deal with this one first

storm flumeBOT Apr 20, 2020, 12:06 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @sharp onyx. Remember to read through #faq before asking questions in the support channels.

rocky dome Apr 20, 2020, 12:06 PM

#

Hay I read help

#

My acc hacked

night cloak Apr 20, 2020, 12:07 PM

#

Contact the customer service @rocky dome

inland dust Apr 20, 2020, 12:08 PM

#

@rocky dome case closed. contact game C.S..

rocky dome Apr 20, 2020, 12:08 PM

#

@night cloak when writing

📎 Screenshot_2020-04-20-14-08-25-56_dac7cc7571c39b392df64923967cf7da.png

polar marshBOT Apr 20, 2020, 12:08 PM

#

@hollow isle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

inland dust Apr 20, 2020, 12:09 PM

#

dont just type "hey"

night cloak Apr 20, 2020, 12:09 PM

#

@rocky dome you gotta explain your problem instead of saying hi

rocky dome Apr 20, 2020, 12:13 PM

#

@night cloak I can't talk to them now when I talk to them about this messageI can't talk to them now when I talk to them about this message

#

please describe your probliem

storm flumeBOT Apr 20, 2020, 12:14 PM

#

Please refer to subpoint #2.8 in #faq for further information, @rocky dome. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

rocky dome Apr 20, 2020, 12:17 PM

#

@night cloak I can enter the game via Facebook, but the one who stole my account linked it to his Gmail account and I want to delete his Gmail account and with me all my proof is that the account is mine

crisp garden Apr 20, 2020, 12:17 PM

#

@rocky dome you can contact customer service in pubg

rocky dome Apr 20, 2020, 12:18 PM

#

@rocky dome he donet replay

storm flumeBOT Apr 20, 2020, 12:18 PM

#

Please refer to subpoint #2.5 in #faq for further information, @rocky dome. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

crisp garden Apr 20, 2020, 12:19 PM

#

@rocky dome well you need to wait

latent plover Apr 20, 2020, 12:25 PM

#

i completed 100rp and chosen wrong outfit of ladies how can i get help

fluid kiln Apr 20, 2020, 12:26 PM

#

Rock47 sir the mail is sended

sand path Apr 20, 2020, 12:26 PM

#

Nope...selection cant be reverted @latent plover

fluid kiln Apr 20, 2020, 12:26 PM

#

I send my mail to tencent

night cloak Apr 20, 2020, 12:26 PM

#

It's because you have selected the wrong outfit while collecting it@latent plover

#

@fluid kiln wait for their response

latent plover Apr 20, 2020, 12:27 PM

#

@sand path i havnet selected

#

it was auto i didnt even see the option for select

crisp garden Apr 20, 2020, 12:28 PM

#

@latent plover they can't really do anything about it

fluid kiln Apr 20, 2020, 12:28 PM

#

Okay sir one thing I want to say sir I think Mohammed khaled safer and mine case is same

#

Rock sir I am just waiting for Tencent reply and the fair decision

latent plover Apr 20, 2020, 12:28 PM

#

@night cloak why will i chose wrong one after working so hard to reach 100rp

night cloak Apr 20, 2020, 12:28 PM

#

We can't do anything about it @latent plover

inland dust Apr 20, 2020, 12:29 PM

#

@fluid kiln be patient. They will reply whenever they can

night cloak Apr 20, 2020, 12:29 PM

#

While collecting you should have selected the one you need @latent plover

latent plover Apr 20, 2020, 12:30 PM

#

@night cloak it was auto i didnt even got a seletction

night cloak Apr 20, 2020, 12:30 PM

#

Just check the game

latent plover Apr 20, 2020, 12:31 PM

#

@night cloak please help i dont like that ladies outfit

night cloak Apr 20, 2020, 12:31 PM

#

Nope...selection cant be reverted @latent plover

latent plover Apr 20, 2020, 12:32 PM

#

@night cloak i have video that pubgm doesnt let me select

ionic sparrow Apr 20, 2020, 12:39 PM

#

As soon as I reach crown 5 do I get that animation when I join a team

polar marshBOT Apr 20, 2020, 12:39 PM

#

@quartz lion:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ionic sparrow Apr 20, 2020, 12:39 PM

#

As soon as I reach crown 5 do I get that animation when I join a team

inland dust Apr 20, 2020, 12:39 PM

#

yes
@sand path shutup its been long since ive played the game

ionic sparrow Apr 20, 2020, 12:40 PM

#

YES

#

I’m diamond 2 so close

#

do you see the animation yourself @inland dust

inland dust Apr 20, 2020, 12:40 PM

#

yes

ionic sparrow Apr 20, 2020, 12:40 PM

#

Thank you non human

inland dust Apr 20, 2020, 12:41 PM

#

but btw if you reach crown 5 now, you would get animations only for next season

crisp garden Apr 20, 2020, 12:41 PM

#

I don't see the animations lol

sand path Apr 20, 2020, 12:42 PM

#

You get the animation after the season ends @ionic sparrow

inland dust Apr 20, 2020, 12:43 PM

#

oh yeah i forgot

crisp garden Apr 20, 2020, 12:43 PM

#

Oh ok that's why

sharp onyx Apr 20, 2020, 12:45 PM

#

The frame and tag are permanent, the animation is only for the subsequent season

mellow ermine Apr 20, 2020, 12:46 PM

#

hello pls i need help

#

my facebook account is blocked from facebook

#

and now i can log in to my account on android device only with gmail

#

how ican unlink my facebook account so ican change it i cant log in to my account on my ipad anymore

crisp garden Apr 20, 2020, 12:47 PM

#

@mellow ermine you can't unlink link account

inland dust Apr 20, 2020, 12:48 PM

#

you must have done something illegal on facebook...
BTW no worries you can unblock anytime

mellow ermine Apr 20, 2020, 12:48 PM

#

i just shared my live brodcastr in groups in facebook

storm flumeBOT Apr 20, 2020, 12:48 PM

#

Please refer to subpoint #2.5 in #faq for further information, @mellow ermine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sand path Apr 20, 2020, 12:49 PM

#

You won't be able to replace your Facebook.

mellow ermine Apr 20, 2020, 12:50 PM

#

thats why is there is any other way to log in to my ipad with the google account

inland dust Apr 20, 2020, 12:50 PM

#

did you referred to the guidelines of PUBG before streaming?

polar marshBOT Apr 20, 2020, 12:50 PM

#

@outer belfry:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mellow ermine Apr 20, 2020, 12:50 PM

#

no actually

#

but my pubg account is working on android only i just need to log in to my i pad

#

is there is any way

#

the game send this stubid bots only answer and its not helping with anything

sand path Apr 20, 2020, 12:52 PM

#

Only two accounts can be linked @mellow ermine

#

If there's no option to login in your ipad Facebook/Twitter/gamecenter

#

You can't.

#

You might want to wait for the future updates as there are plans to introduce logging in with the linked mobile number/email.

#

But there's no estimated date as to when it will arrive

inland dust Apr 20, 2020, 12:54 PM

#

You might want to wait for the future updates as there are plans to introduce logging in with the linked mobile number/email.
what you guys gonna do something like 'VAC' ban?

ionic sparrow Apr 20, 2020, 12:57 PM

#

What else do u get for becoming crown? Other then the animation

crisp garden Apr 20, 2020, 12:59 PM

#

@ionic sparrow epic team effect and crown season 12 name tag

inland dust Apr 20, 2020, 12:59 PM

#

and some flexing skills against your enemies

ionic sparrow Apr 20, 2020, 12:59 PM

#

@crisp garden the frame that goes around your name?

crisp garden Apr 20, 2020, 12:59 PM

#

@ionic sparrow yes

ionic sparrow Apr 20, 2020, 12:59 PM

#

Oh thanks

crisp garden Apr 20, 2020, 1:00 PM

#

No prob

ionic sparrow Apr 20, 2020, 1:00 PM

#

idk why we pinged each other when we were both here xD

night cloak Apr 20, 2020, 1:00 PM

#

conversations to #chat

carmine herald Apr 20, 2020, 1:01 PM

#

I want to talk with any one from Supporter team

fluid kiln Apr 20, 2020, 1:01 PM

#

Does tencent know our pubg mobile login I'd and password

sand path Apr 20, 2020, 1:01 PM

#

Nope

storm flumeBOT Apr 20, 2020, 1:02 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @carmine herald. Remember to read through #faq before asking questions in the support channels.

median slate Apr 20, 2020, 1:02 PM

#

pls tell me about bonus challenge

#

i have 4 coupouns for it

#

and i am ace star 1

#

in asia

polar marshBOT Apr 20, 2020, 1:03 PM

#

@eternal lintel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@carmine herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

median slate Apr 20, 2020, 1:03 PM

#

how to do that

#

ps tell me

inland dust Apr 20, 2020, 1:03 PM

#

woah bot's spamming

crisp garden Apr 20, 2020, 1:04 PM

#

@median slate kinda like tournament and you will earn battle coins which can be used to redeem uc

#

And skins

median slate Apr 20, 2020, 1:04 PM

#

ya but i cant understand that at what time we have to join

sharp onyx Apr 20, 2020, 1:05 PM

#

If you open the bonus challenge page, you should see a little "?" It tells you what it is

median slate Apr 20, 2020, 1:05 PM

#

annihilator

#

@sharp onyxi checked that

night cloak Apr 20, 2020, 1:05 PM

#

@median slate you can read the rule in the bonus challenge page

median slate Apr 20, 2020, 1:05 PM

#

but i wanna know about time to join

#

is it utc o my local time

sand path Apr 20, 2020, 1:06 PM

#

It shows local time usually, a countdown starts when it's close

median slate Apr 20, 2020, 1:06 PM

#

ohk

#

thanks

night cloak Apr 20, 2020, 1:06 PM

#

@inland dust please avoid making conversations in support channel

sharp onyx Apr 20, 2020, 1:06 PM

#

Click on the book top left

📎 Screenshot_20200420_183619_com.tencent.ig.jpg

#

The "?" Is for how to participate

dire pebble Apr 20, 2020, 1:07 PM

#

250€ No M416 Jocker no Material no Dress Joker !!!

#

Ty Pubg

inland dust Apr 20, 2020, 1:08 PM

#

#old

red ocean Apr 20, 2020, 1:09 PM

#

Hello

night cloak Apr 20, 2020, 1:09 PM

#

@dire pebble you could contact customer service for the issue related to crates

red ocean Apr 20, 2020, 1:10 PM

#

Someone hack my Facebook account and i need to unlink Facebook with pubg

storm flumeBOT Apr 20, 2020, 1:10 PM

#

Please refer to subpoint 2.5 in #faq for further information, @red ocean. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

red ocean Apr 20, 2020, 1:10 PM

#

547340237

#

This my id

storm willow Apr 20, 2020, 1:11 PM

#

@red ocean Follow the above instructions from Machete 2.0

marble obsidian Apr 20, 2020, 1:12 PM

#

Hello! I need Help

inland dust Apr 20, 2020, 1:13 PM

#

yes please?

vagrant onyx Apr 20, 2020, 1:13 PM

#

@marble obsidian hey
what is it ?

red ocean Apr 20, 2020, 1:14 PM

#

Is not answer there

#

So please can u help me

inland dust Apr 20, 2020, 1:14 PM

#

@red ocean contact in game customer service for unlinking then

marble obsidian Apr 20, 2020, 1:18 PM

#

@vagrant onyx Im having problems with hosting room on pubg, when i create rooms, then i send invite my name shows as madarin letter to my friends not as my avatar name

#

@vagrant onyx is this some you can help me with?

storm willow Apr 20, 2020, 1:19 PM

#

It’s a known bug, please report in #old with screenshots @marble obsidian

marble obsidian Apr 20, 2020, 1:20 PM

#

ok, i will. THank you!!

dire pebble Apr 20, 2020, 1:30 PM

#

I want to contact customer which Chanel is that ?

#

WHO can I fine customer ?

onyx lark Apr 20, 2020, 1:31 PM

#

hello

#

i want remove gmai from my pubg how to remove

storm flumeBOT Apr 20, 2020, 1:31 PM

#

Please refer to subpoint 2.5 in #faq for further information, @onyx lark. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

You can contact the customer service via the game settings, @dire pebble. Refer to subpoint 5.3 in #faq for further instructions.

onyx lark Apr 20, 2020, 1:33 PM

#

okay thanks

polar marshBOT Apr 20, 2020, 1:35 PM

#

@timid linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Apr 20, 2020, 1:41 PM

#

@onyx lark ones you linked
you cant unlink its not possible

polar marshBOT Apr 20, 2020, 1:42 PM

#

@low vine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble obsidian Apr 20, 2020, 1:45 PM

#

@vagrant onyx didn’t know there was a timer on the bug feed, I just type hello now I can’t submit anything for another five hours???

night cloak Apr 20, 2020, 1:45 PM

#

@marble obsidian You can edit your hello.

polar marshBOT Apr 20, 2020, 1:48 PM

#

@leaden rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble obsidian Apr 20, 2020, 1:51 PM

#

@vagrant onyx they erase it

fallen bough Apr 20, 2020, 1:52 PM

#

📎 Screenshot_20200420_192120.jpg

#

Will I get this character uc for this whole season

#

Or only till 27

#

?

#

Any 1 there to answer

onyx lark Apr 20, 2020, 1:55 PM

#

@vagrant onyx so i cant remove gmail now

vagrant onyx Apr 20, 2020, 1:56 PM

#

@onyx lark sorry, no you cant remove gmail

onyx lark Apr 20, 2020, 1:56 PM

#

but my gmail is hack so he can use my account now

vagrant onyx Apr 20, 2020, 1:57 PM

#

@marble obsidian okey

#

@onyx lark you still have access to the other log in method ?

onyx lark Apr 20, 2020, 1:57 PM

#

@vagrant onyx its not right that we cant remove

#

pubg should option this that we remove acount if we want

vagrant onyx Apr 20, 2020, 1:58 PM

#

@onyx lark its causes other reason like selling/buying/trading

hacking account

fallen bough Apr 20, 2020, 2:00 PM

#

Can any 1 answer mee

vagrant onyx Apr 20, 2020, 2:03 PM

#

@fallen bough hey
what is it ?

fallen bough Apr 20, 2020, 2:04 PM

#

Will I get character uc for this whole season

vagrant onyx Apr 20, 2020, 2:04 PM

#

@fallen bough can you explain more i did not understand you

fallen bough Apr 20, 2020, 2:04 PM

#

?

#

In this pic u can see I have 320 voucher vill I get that for. This whole season

#

📎 Screenshot_20200420_192120.jpg

vagrant onyx Apr 20, 2020, 2:06 PM

#

@fallen bough yes this stay with you not 1 season only

#

you can keep it for unlimited time

#

Like unknown time

fallen bough Apr 20, 2020, 2:07 PM

#

S I know that but will I get that for this whole season

vagrant onyx Apr 20, 2020, 2:07 PM

#

@fallen bough get what ?

fallen bough Apr 20, 2020, 2:07 PM

#

??? Has now iam getting daily 20

vagrant onyx Apr 20, 2020, 2:07 PM

#

With completing event

night cloak Apr 20, 2020, 2:08 PM

#

Where can we report players buying uc from unkown sources and maxing out Royale passes

sour owl Apr 20, 2020, 2:08 PM

#

I want to play Daily tournaments Can anyone let me know about any tournaments?

night cloak Apr 20, 2020, 2:08 PM

#

#tournaments

#

Pls refer this @sour owl

sour owl Apr 20, 2020, 2:10 PM

#

@night cloakThanks i msged there

red thistle Apr 20, 2020, 2:18 PM

#

Anyone here?

#

I want help

storm flumeBOT Apr 20, 2020, 2:18 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @red thistle. Remember to read through #faq before asking questions in the support channels.

red thistle Apr 20, 2020, 2:19 PM

#

In my game all enemies are teleporting

#

For 2 sec

night cloak Apr 20, 2020, 2:20 PM

#

make sure its not a issue from your internet @red thistle

red thistle Apr 20, 2020, 2:20 PM

#

@night cloakIts not

#

I get 32 mbs per sec

night cloak Apr 20, 2020, 2:21 PM

#

jitter or latency issue

red thistle Apr 20, 2020, 2:21 PM

#

@night cloakhow to fix?

dusk turtle Apr 20, 2020, 2:21 PM

#

I click this by mistake fix this

📎 Screenshot_20200420-185739_PUBG_MOBILE.jpg

night cloak Apr 20, 2020, 2:22 PM

#

@dusk turtle wait for the count down to reset

#

@red thistle contact the ISP

red thistle Apr 20, 2020, 2:22 PM

#

@night cloak means?

storm flumeBOT Apr 20, 2020, 2:23 PM

#

Please refer to subpoint 4.5 in #faq for further information, @red thistle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sand path Apr 20, 2020, 2:23 PM

#

Set dns to 1.1.1.1

red thistle Apr 20, 2020, 2:23 PM

#

I don't understand

sand path Apr 20, 2020, 2:23 PM

#

And you may go to fast.com do a speed test and post the detailed result here @red thistle

red thistle Apr 20, 2020, 2:23 PM

#

Ok wait

#

@sand path.

sand path Apr 20, 2020, 2:24 PM

#

Show more info?

#

That's the main part

red thistle Apr 20, 2020, 2:26 PM

#

@sand path check

#

📎 Screenshot_20200420_195713.jpg

sand path Apr 20, 2020, 2:28 PM

#

That looks good ..... make sure you don't have ongoing downloads and are not playing on power saving mode. Try repair client and routine repair. If that doesn't work, download the app mentioned in #faq 4.5 and set dns to 1.1.1.1 @red thistle

red thistle Apr 20, 2020, 2:29 PM

#

Ok i will try

#

Thanks 😃

red ocean Apr 20, 2020, 2:30 PM

#

I not get any respond

#

?

sand path Apr 20, 2020, 2:33 PM

#

Contact customer support in game and follow this image to revoke your Facebook account access to pubgm. Please be advised, revoking wont allow you to replace your Facebook account. Only the second linked account will be available to login which you already have. @red ocean

📎 RdHVpDX_d-1.jpg

red ocean Apr 20, 2020, 2:34 PM

#

📎 image0.png

#

I said my Facebook account is hacked

sand path Apr 20, 2020, 2:35 PM

#

Follow that image @red ocean ...create a new ticket

red ocean Apr 20, 2020, 2:36 PM

#

I followed but no reply

sand path Apr 20, 2020, 2:36 PM

#

Or you can join this server and ask for this in the language you're comfortable in
https://discord.gg/pubgm-mena @red ocean

night cloak Apr 20, 2020, 2:37 PM

#

After reaching ace ...what is this stars ..

How many stars we have to get to be conqurer

red ocean Apr 20, 2020, 2:40 PM

#

No one also reply me

sand path Apr 20, 2020, 2:40 PM

#

You need to be in top 500 to get conqueror. @night cloak

vagrant onyx Apr 20, 2020, 2:42 PM

#

@night cloak start does not mater

#

If you want to be conqueror @night cloak

amber cedar Apr 20, 2020, 2:42 PM

#

@vagrant onyx see my complain

sand path Apr 20, 2020, 2:42 PM

#

Did he get banned? @amber cedar

vagrant onyx Apr 20, 2020, 2:42 PM

#

@amber cedar post it in #discord with his ID

amber cedar Apr 20, 2020, 2:43 PM

#

Ok

sand path Apr 20, 2020, 2:43 PM

#

I would say....block him and wait till he gets banned....then post it in #discord @amber cedar

red ocean Apr 20, 2020, 2:43 PM

#

Hello

sand path Apr 20, 2020, 2:43 PM

#

For fun purposes

amber cedar Apr 20, 2020, 2:43 PM

#

Ok yes @sand path winner

sand path Apr 20, 2020, 2:43 PM

#

@red ocean follow that image please

red ocean Apr 20, 2020, 2:44 PM

#

Please anyone reply to me

#

?

#

Hello

storm flumeBOT Apr 20, 2020, 2:47 PM

#

You can contact the customer service via the game settings, @red ocean. Refer to subpoint 5.3 in #faq for further instructions.

red ocean Apr 20, 2020, 2:48 PM

#

I said many times no repond

#

?

night cloak Apr 20, 2020, 2:49 PM

#

@red ocean follow the above image which mentioned you

red ocean Apr 20, 2020, 2:51 PM

#

I maid but no any reply

#

??

night cloak Apr 20, 2020, 2:58 PM

#

they will contact you

red ocean Apr 20, 2020, 3:00 PM

#

When

sand path Apr 20, 2020, 3:00 PM

#

Wait for them to Reply

magic kiln Apr 20, 2020, 3:01 PM

#

when does season end

marsh cape Apr 20, 2020, 3:02 PM

#

when buying UC can u not use a google play gift card?

magic kiln Apr 20, 2020, 3:03 PM

#

you can, you need to put the card in your play store redeem

marsh cape Apr 20, 2020, 3:03 PM

#

i did i have the money for it in my account but its denying the payment method

magic kiln Apr 20, 2020, 3:04 PM

#

how much is the card and how much r u trying to spend

marsh cape Apr 20, 2020, 3:04 PM

#

25 for 24.99

magic kiln Apr 20, 2020, 3:04 PM

#

try 2 $10 idk

#

and do 99 cents after acouple times

astral topaz Apr 20, 2020, 3:05 PM

#

Fix: Why my scope is opening down rather than on the crosshair?.This is my humble request to fix this. If the PUBG MOBILE TEAM sees this please reply me. Thank You.

📎 PUBG_Mobile_Scope_crosshair_problem.mp4

magic kiln Apr 20, 2020, 3:07 PM

#

i dont see that effecting gameplay

#

thats just how it is

red ocean Apr 20, 2020, 3:08 PM

#

?

marsh cape Apr 20, 2020, 3:09 PM

#

theres tax apperently

magic kiln Apr 20, 2020, 3:11 PM

#

yeah something like that lol

dusk turtle Apr 20, 2020, 3:12 PM

#

Help how to fix this im doing this by mistake

📎 Screenshot_20200420-185739_PUBG_MOBILE.jpg

#

It won't playing me for more than 2 hours

magic kiln Apr 20, 2020, 3:12 PM

#

push yes then

dusk turtle Apr 20, 2020, 3:13 PM

#

I cant push yes

#

Till 1 monh

magic kiln Apr 20, 2020, 3:13 PM

#

wow no idea

dusk turtle Apr 20, 2020, 3:13 PM

#

Month

magic kiln Apr 20, 2020, 3:13 PM

#

never seen it before

haughty dock Apr 20, 2020, 3:21 PM

#

hi

hidden dove Apr 20, 2020, 3:25 PM

#

Issue with legging in my ID I used my guest account to check it was my phone problem or not but it was not it's pubg mobile ID glitch or bugs I have good device but it's lagging so much please help me

night cloak Apr 20, 2020, 3:40 PM

#

@finite gulch report here

sand path Apr 20, 2020, 3:41 PM

#

@hidden dove logging in with Facebook causes lag sometimes.

polar marshBOT Apr 20, 2020, 3:42 PM

#

@finite gulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Apr 20, 2020, 3:44 PM

#

@dusk turtle It won't change for next 1 month. So you have to wait for a month to change it

stray forum Apr 20, 2020, 3:50 PM

#

can i link a 2nd account to my pubg

normal fulcrum Apr 20, 2020, 3:51 PM

#

Definitely you can @stray forum. As long as you haven't already linked a second account

stray forum Apr 20, 2020, 3:52 PM

#

@normal fulcrum i didn't only linked via fb and by linked it to a 2nd account i won't lose my data right ?

normal fulcrum Apr 20, 2020, 3:53 PM

#

No you won't. Once you link 2nd social media account, you can log in with any of the linked account

stray forum Apr 20, 2020, 3:53 PM

#

@normal fulcrum than by this methode i believe the account will be more secured

sand path Apr 20, 2020, 3:54 PM

#

Yes

#

A backup login option is always good

stray forum Apr 20, 2020, 3:55 PM

#

ok and how to do that cause can't find an option for it

sand path Apr 20, 2020, 3:55 PM

#

There should be a plus icon next to the linked icon @stray forum

stray forum Apr 20, 2020, 3:57 PM

#

@sand pathi only have this

📎 Screenshot_20200420_165610_com.tencent.ig.jpg

sand path Apr 20, 2020, 3:57 PM

#

You already have playstore and Facebook linked @stray forum

stray forum Apr 20, 2020, 3:57 PM

#

@sand path but i never linked play store never did

sand path Apr 20, 2020, 3:58 PM

#

Please check

#

The icon is there.

dusk turtle Apr 20, 2020, 3:58 PM

#

@normal fulcrum ok

sand path Apr 20, 2020, 3:58 PM

#

If you didn't. A hacker might've. Did you see any suspicious activity?

stray forum Apr 20, 2020, 3:58 PM

#

maybe cause the email for my play store is also a backup for my favebook and a 2nd account for fb too

sand path Apr 20, 2020, 3:59 PM

#

Try logging in with all the playstore accounts

night cloak Apr 20, 2020, 3:59 PM

#

📎 Screenshot_20200419-120631_PUBG_MOBILE.jpg

storm flumeBOT Apr 20, 2020, 3:59 PM

#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

night cloak Apr 20, 2020, 3:59 PM

#

Ok thank you for supporting

stray forum Apr 20, 2020, 4:01 PM

#

@sand pathlogedout feom my fb account and tried to login with google play store see this

📎 Screenshot_20200420_170035_com.google.android.gms.jpg

normal fulcrum Apr 20, 2020, 4:02 PM

#

@stray forum You'll need Play Games app to log in using your google account. If you haven't link any google account and don't know who linked it, you can ask CS in game to remove it from your account

#

Just follow subpoint 2.5 in #faq

stray forum Apr 20, 2020, 4:03 PM

#

@normal fulcrumthank you i will but never believe i did linked it before that's why

gloomy path Apr 20, 2020, 4:03 PM

#

hi my device gives very low frame rate and cracks occur I don't want 60 frame rate my device does not support anyway i want to play fixed and without frame @stray forum

normal fulcrum Apr 20, 2020, 4:04 PM

#

Be adviced, account once revoked cannot be used to log in again. You won't be able to link a new account in place of the old one. So you will be left with only 1 account to log in with

#

@gloomy path Try pubg mobile lite version if your device is not able to run the game properly

stray forum Apr 20, 2020, 4:05 PM

#

so i'll leave it and keep it linked @normal fulcrum

tawny shoal Apr 20, 2020, 4:05 PM

#

Hey, i by mistake changed the health settings to NO meaning i get a notification after 5 hrs that i can't play more than it for the rest of the day, and to play again, i Need to come back the next day,.
I went back to the setting, and to change it back to normal i need to wait for a month,
Is there any way i can reverse it earlier??

gloomy path Apr 20, 2020, 4:06 PM

#

i dont want to play lite my account is pretty good help better this

normal fulcrum Apr 20, 2020, 4:06 PM

#

It's up to you @stray forum. If it's an account of a hacker, it can do some suspicious activities such as spending all your UC or playing with cheats resulting in permanent ban of your pubg id

#

@tawny shoal No. You have to wait for a month

#

@gloomy path There's nothing we or you can do if your device is not running the game smoothly

stray forum Apr 20, 2020, 4:07 PM

#

@normal fulcrumthat's good advice but i'll change my password and have not a suspecious activity i use so many euthentification as mail back up and phone number

normal fulcrum Apr 20, 2020, 4:08 PM

#

@stray forum You can change password of facebook. What about google account linked with your pubg?

stray forum Apr 20, 2020, 4:09 PM

#

@normal fulcrum i'll check and change pw in any case than keep it linked

tawny shoal Apr 20, 2020, 4:09 PM

#

Is there any way i can reverse it, for exmple by writing a mail or something like that, because of the current lockdown situation, pubg's my only companion @normal fulcrum

normal fulcrum Apr 20, 2020, 4:09 PM

#

As long as an unknown account is linked with your pubg id, changing fb password will secure only your facebook account.

gloomy path Apr 20, 2020, 4:09 PM

#

why is it not helped me? i love pubg so much but i dont have money why are you testing it for the device so sorry i wish i had money

normal fulcrum Apr 20, 2020, 4:10 PM

#

@stray forum What you can do is, download play games from play store, log in using google. If it logs in to your regular account in game, you're fine. It it's ask to make a new account, than your main account is not linked with your google account

#

@tawny shoal No. Nothing can be done.

tawny shoal Apr 20, 2020, 4:11 PM

#

Alrite man, thanks

normal fulcrum Apr 20, 2020, 4:11 PM

#

@gloomy path I'm really sorry bro. But all games and softwares has some software and hardware requirements to run properly

gloomy path Apr 20, 2020, 4:13 PM

#

@JinThomson#7214 well all I want to get a fixed frame rate

severe citrus Apr 20, 2020, 4:13 PM

#

hello and welcome

stray forum Apr 20, 2020, 4:13 PM

#

@normal fulcrumthank you i'll try it now

gloomy path Apr 20, 2020, 4:13 PM

#

@normal fulcrum well all I want to get a fixed frame rate

severe citrus Apr 20, 2020, 4:14 PM

#

i wanna ask u guys is it fair to get 1 week banned after gettin high rank

normal fulcrum Apr 20, 2020, 4:14 PM

#

@gloomy path Frame is something which is drawn by your gpu. If your gpu is not fast enough, no software can fix it

severe citrus Apr 20, 2020, 4:14 PM

#

and system said that i teamup with cheaters

vagrant onyx Apr 20, 2020, 4:14 PM

#

@severe citrus yes
if you play and team up with cheater

severe citrus Apr 20, 2020, 4:14 PM

#

it is not my problem to teamup randomly with cheater

#

this is not fair at all

vagrant onyx Apr 20, 2020, 4:15 PM

#

@severe citrus its cost 1 week ban + tier rest to bronze v

severe citrus Apr 20, 2020, 4:15 PM

#

yeah i know and all my effort has gone

normal fulcrum Apr 20, 2020, 4:15 PM

#

@severe citrus We don't handle issues related to ban. You can take your issue to Customer Service in game

sand path Apr 20, 2020, 4:15 PM

#

System won't ban you unless you do it too frequently. @severe citrus

quartz wave Apr 20, 2020, 4:15 PM

#

@gloomy path There was time when pubg was 746Mb .. Perfect game without any lag, glitches...once they became famous; the time of looting swayed in air in vain.. Henceforth nobody cares for player opinion now...All they need is money not popularity.. Henceforth they won't fix anything...Chill

gloomy path Apr 20, 2020, 4:17 PM

#

@quartz wave yes you are right my friend

stray forum Apr 20, 2020, 4:24 PM

#

@normal fulcrumlinked google play to my account gave me new profile not same as i use with fb

elfin iris Apr 20, 2020, 4:25 PM

#

Hi I have a problem I have quick scope enabled but in game there is no button please help

normal fulcrum Apr 20, 2020, 4:25 PM

#

@stray forum So the account linked in your pubg id is not yours. As I said above, you can read subpoint 2.5 in #faq and ask customer service in game to revoke access of suspicious account

crimson spruce Apr 20, 2020, 4:26 PM

#

I carried two teams to the crew challenge for using the players' hack, we were kick. but the two teams are still present to the crew in the ranking. why they are not disqualified as written on the regulations. @lime juniper @vital sluice

normal fulcrum Apr 20, 2020, 4:26 PM

#

@elfin iris Try resetting your controls back tl default. That should fix the issue

elfin iris Apr 20, 2020, 4:26 PM

#

So I need to set my controls all again?

normal fulcrum Apr 20, 2020, 4:26 PM

#

Unfortunately, Yes

elfin iris Apr 20, 2020, 4:27 PM

#

:( xd ok thx I will do

crimson spruce Apr 20, 2020, 4:27 PM

#

Someone can help me ?

#

I don't think it's normal!

normal fulcrum Apr 20, 2020, 4:27 PM

#

They will respond you soon @crimson spruce

crimson spruce Apr 20, 2020, 4:29 PM

#

@normal fulcrum For a week I have been trying to kick his two crew challenge teams but no one is doing anything

stray forum Apr 20, 2020, 4:29 PM

#

@normal fulcrumbut the google account is mine

normal fulcrum Apr 20, 2020, 4:29 PM

#

I cannot help you with that @crimson spruce. You have to to wait for someone who can

stray forum Apr 20, 2020, 4:29 PM

#

@stray forumand i have full access to it

normal fulcrum Apr 20, 2020, 4:29 PM

#

@stray forum Bro. Understand what I am saying.

crimson spruce Apr 20, 2020, 4:30 PM

#

Im waiting ..

normal fulcrum Apr 20, 2020, 4:30 PM

#

Your google account is not linked with your pubg id. It's someone else's. That's why I asked you to remove it

#

If you don't want to remove it, it's your decision.

stray forum Apr 20, 2020, 4:31 PM

#

@normal fulcrum wait wait sorry about that i believe once i downloaded the corean version to try it and i linked it with my google account

normal fulcrum Apr 20, 2020, 4:32 PM

#

Accounts linked with kr version doesn't work with global version

stray forum Apr 20, 2020, 4:33 PM

#

@normal fulcrum i know but i used the account in the corean version that's why i doesn't link with my global and gave me new profile

#

and not keeping the samz data qs i use this with fb

normal fulcrum Apr 20, 2020, 4:33 PM

#

Ok

stray forum Apr 20, 2020, 4:34 PM

#

@normal fulcrum thank you so much for ur assistance you are a oiece of art thanks for ur help bro

proven mason Apr 20, 2020, 4:35 PM

#

My friend is facing issue that " failed to send gift, the target has blocked you"

After unblocking we are still facing this issue

polar marshBOT Apr 20, 2020, 4:42 PM

#

@glad basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Apr 20, 2020, 4:50 PM

#

@thorny sable this Channel is only for queries regarding PUBG mobile

echo drum Apr 20, 2020, 5:28 PM

#

@storm willow can you help me in securing my pubgm account?

storm willow Apr 20, 2020, 5:28 PM

#

Explain the issue @echo drum

river holly Apr 20, 2020, 5:31 PM

#

Hello i have a question

So the thing is i buyed the royale pass a little bit late and we all know its week 7
Right now i am level 80 and i have completed all the week 7 missions !
So i started calculating and came to know that i wont be able to reach lev 100 even if i complete all week 8 missions.
What can be done in such situation other than buying ranks
I want to reach lev 100 or else its just waste of money for me
Pls help

echo drum Apr 20, 2020, 5:31 PM

#

I linked my account with two social accounts and now my Twitter account got hacked somehow and i lost all the control over that social account, username and password is changed too. Butthat account is still linked with my pubgm account i want to remove that account so the person whoever is using my Twitter can't use my game account.

storm flumeBOT Apr 20, 2020, 5:32 PM

#

Please refer to subpoint 2.5 in #faq for further information, @echo drum. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow Apr 20, 2020, 5:33 PM

#

@river holly no other option

sand path Apr 20, 2020, 5:33 PM

#

You'll need to purchase rank at the last week @river holly during the 65uc discount

storm willow Apr 20, 2020, 5:33 PM

#

Should have completed daily mission and Collected weekly 200 RP points

river holly Apr 20, 2020, 5:34 PM

#

Oh

sand path Apr 20, 2020, 5:34 PM

#

And did you add daily 10 and 30 to too?

river holly Apr 20, 2020, 5:34 PM

#

Whats that ?

#

And what is 65uc discount ?

leaden thunder Apr 20, 2020, 5:35 PM

#

Hi, where we can submit suggestions for game enhancements? 🙄

night cloak Apr 20, 2020, 5:35 PM

#

@leaden thunder #old

storm willow Apr 20, 2020, 5:36 PM

#

Usually at last week of RP season, 100RP points will get discounted. It may be discounted this season also

#

@river holly

river holly Apr 20, 2020, 5:37 PM

#

Oh...right now per 100 points is for 65 uc how much it willl be discounted in last week @storm willow?

storm willow Apr 20, 2020, 5:37 PM

#

@river holly then it is already discounted I guess, anyway wait until last week

river holly Apr 20, 2020, 5:38 PM

#

Ok

night cloak Apr 20, 2020, 5:38 PM

#

So i have this problem that’s been happening to me frequently these days where suddenly my player can’t loot and the game acts like there is no connection but i can hear my friends speak normally and i have a good internet. This problem started to me after the latest update

polar marshBOT Apr 20, 2020, 5:45 PM

#

@wary glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

summer walrus Apr 20, 2020, 5:56 PM

#

I want to report a bug
When i play with my friends i can t hear their voice and i can t speak

night cloak Apr 20, 2020, 5:57 PM

#

this is real 4

#

???

storm flumeBOT Apr 20, 2020, 5:58 PM

#

Hello, @summer walrus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

hybrid valve Apr 20, 2020, 6:08 PM

#

📎 Screenshot_2020-04-20-23-37-39-07_dac7cc7571c39b392df64923967cf7da.jpg

#

What is this can anyone explain why my rating is not +

#

📎 Screenshot_2020-04-20-23-37-35-36_dac7cc7571c39b392df64923967cf7da.jpg

#

Or not -

#

Can anyone explain me plz

#

@blazing saddle ?

#

@admib

#

📎 pubg_screentshot_2.jpg

#

Hello anyone is here?????

devout geode Apr 20, 2020, 6:15 PM

#

0.18.0, @night cloak.

hybrid valve Apr 20, 2020, 6:16 PM

#

Anyone???????

west socket Apr 20, 2020, 6:16 PM

#

Yes iam

hybrid valve Apr 20, 2020, 6:17 PM

#

Why didn't it got + or -???

devout geode Apr 20, 2020, 6:17 PM

#

Looks like you have reached the limit (5000), @hybrid valve.

hybrid valve Apr 20, 2020, 6:18 PM

#

What's the limit? I didn't got ?

devout geode Apr 20, 2020, 6:18 PM

#

Excuse me, @night cloak, you meant reason?

hybrid valve Apr 20, 2020, 6:18 PM

#

Am in crown 2

#

📎 Screenshot_2020-04-20-23-37-39-07_dac7cc7571c39b392df64923967cf7da.jpg

#

@devout geode see brother crown 2 4048

devout geode Apr 20, 2020, 6:19 PM

#

GWlulurdTomStare

#

Well, you should contact customer service, @hybrid valve.

hybrid valve Apr 20, 2020, 6:20 PM

#

There is no such options in that I tried but didn't helpful

#

Anyone?????

#

@blazing saddle ???

#

Woo hoo...

blazing saddle Apr 20, 2020, 6:25 PM

#

@hybrid valve Please contact the in-game customer support for such issues or email them at PUBGMOBILE_CS@tencentgames.com.

hybrid valve Apr 20, 2020, 6:27 PM

#

In how many days they will

#

Reply? @blazing saddle

flat bobcat Apr 20, 2020, 6:27 PM

#

I just posted this in cheaters - what Have I done wrong?

#

📎 image0.png

blazing saddle Apr 20, 2020, 6:28 PM

#

It may take some time for them to get to your query due to a lot of tickets being issuer everyday. Kindly be patient, it may take up to a week or two.

hybrid valve Apr 20, 2020, 6:28 PM

#

Wow

blazing saddle Apr 20, 2020, 6:29 PM

#

@flat bobcat Change it according to the given format.

hybrid valve Apr 20, 2020, 6:29 PM

#

That much time ???

flat bobcat Apr 20, 2020, 6:30 PM

#

And what was wrong with my format?

blazing saddle Apr 20, 2020, 6:31 PM

#

@hybrid valve Also, regarding your query, the amount of points a player gets after a match depends on the kill rating, survival time, tier of the players killed and other factors. The algorithm is not publicly known but the higher tier you are at, the lesser the points you get.

#

@flat bobcat First username, then user ID, then link.

hybrid valve Apr 20, 2020, 6:32 PM

#

Brother tell me 5 kills 21 min servive and 11 position ?

#

Just check buddy even kill ratting should get + ?

night cloak Apr 20, 2020, 6:33 PM

#

You need to reach top 10 for the + points @hybrid valve

#

Getting zero is better than negative points

hybrid valve Apr 20, 2020, 6:34 PM

#

@night cloak mam even it didn't + not even -

#

That's not the point my point is why that happened I spend 21 min and am not in ace or conquer am just in crown 2

#

Just look

#

At the state

#

Why they deleting my screenshot???

storm flumeBOT Apr 20, 2020, 6:36 PM

#

You can contact the customer service via the game settings, @hybrid valve. Refer to subpoint 5.3 in #faq for further instructions.

hybrid valve Apr 20, 2020, 6:36 PM

#

Shouldn't am allowed to share my problem here ?

night cloak Apr 20, 2020, 6:38 PM

#

You don't have to share the screenshot again and again

hybrid valve Apr 20, 2020, 6:41 PM

#

They deleted already even I have send 1 time only?

#

Then ?

#

@night cloak can u help?

night cloak Apr 20, 2020, 6:42 PM

#

Feel free to contact the customer service @hybrid valve

#

You need to be in top 10 for the + points

hybrid valve Apr 20, 2020, 6:43 PM

#

@night cloak it didn't got even - ,even kill rating is 0 I killed 5 people

night cloak Apr 20, 2020, 6:45 PM

#

So you need negative points instead to losing points

hybrid valve Apr 20, 2020, 6:46 PM

#

Yup

indigo sun Apr 20, 2020, 6:51 PM

#

I need to tolk with admin beacuse my account has been stolen

red thistle Apr 20, 2020, 6:52 PM

#

@indigo sun How?

mighty rock Apr 20, 2020, 6:52 PM

#

I cannot log into my account 20 days ago

indigo sun Apr 20, 2020, 6:52 PM

#

@red thistle facebook has been stolen

red thistle Apr 20, 2020, 6:53 PM

#

@mighty rock Did u have 2nd login?

indigo sun Apr 20, 2020, 6:53 PM

#

@red thistle arabic?

red thistle Apr 20, 2020, 6:53 PM

#

@indigo sunNo

indigo sun Apr 20, 2020, 6:53 PM

#

Oky

#

Do you know how ican mesege any admin ?

mighty rock Apr 20, 2020, 6:54 PM

#

كيف نتواصل مع الدعم

red thistle Apr 20, 2020, 6:54 PM

#

@indigo sun there is no admin here

#

Just we solve ur problems

storm flumeBOT Apr 20, 2020, 6:54 PM

#

Please do not use any other language aside from English in this channel, @mighty rock. Refer to #613267301243944960 for language channels.

indigo sun Apr 20, 2020, 6:54 PM

#

Ineed just unlink the facebook

red thistle Apr 20, 2020, 6:54 PM

#

@indigo sunU can't do that

#

@indigo sun If u have 2nd login

indigo sun Apr 20, 2020, 6:55 PM

#

2nd login in facebook??

night cloak Apr 20, 2020, 6:55 PM

#

Unlinking isn't possible @indigo sun

red thistle Apr 20, 2020, 6:55 PM

#

Then just contact ingame customer care

mighty rock Apr 20, 2020, 6:55 PM

#

Please respond to our problems

polar marshBOT Apr 20, 2020, 6:55 PM

#

@uncut dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 20, 2020, 6:56 PM

#

@mighty rock could you state the issue briefly

indigo sun Apr 20, 2020, 6:56 PM

#

@night cloak you can help me for unlink facebook?

lime juniper Apr 20, 2020, 6:56 PM

#

Nothing was wrong with your format, @flat bobcat, that is just a bot message sent automatically to everyone who submits reports to remind them to include all the necessary details.

red thistle Apr 20, 2020, 6:56 PM

#

@indigo sunThats not possible

mighty rock Apr 20, 2020, 6:57 PM

#

cannot log in to my game because of Facebook hacking

red thistle Apr 20, 2020, 6:58 PM

#

@mighty rock contact facebook customer care

#

Thats not Pubgm problem

mighty rock Apr 20, 2020, 6:58 PM

#

But I do have all the shipping bills for the game from the 3rd season

indigo sun Apr 20, 2020, 6:58 PM

#

@night cloak help me please how unlink facebook

red thistle Apr 20, 2020, 6:58 PM

#

@indigo sun Don't repeat

#

Not possible

night cloak Apr 20, 2020, 6:59 PM

#

@indigo sun is there any other account linked with pubgm

mighty rock Apr 20, 2020, 6:59 PM

#

I went to Facebook, all the account information was changed

indigo sun Apr 20, 2020, 6:59 PM

#

Yes i can login with gmail

storm flumeBOT Apr 20, 2020, 6:59 PM

#

Please refer to subpoint #2.5 in #faq for further information, @indigo sun. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 20, 2020, 6:59 PM

#

Follow the bot message @indigo sun

#

@mighty rock contact the Facebook to regain your access to that account

mighty rock Apr 20, 2020, 7:01 PM

#

I want my account with the game, can you help Facebook? I don't have it anymore, can you understand me?

storm flumeBOT Apr 20, 2020, 7:02 PM

#

Please refer to subpoint #2.8 in #faq for further information, @mighty rock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

mighty rock Apr 20, 2020, 7:03 PM

#

I need real support, not automatic response, I haven't been in the game for 20 days

red thistle Apr 20, 2020, 7:04 PM

#

@mighty rockCan u open pubgm account?

mighty rock Apr 20, 2020, 7:04 PM

#

📎 image0.jpg

red thistle Apr 20, 2020, 7:04 PM

#

D @mighty rockDo u have access to ur account

#

And uc Purchase bills?

indigo sun Apr 20, 2020, 7:04 PM

#

@night cloak my facebook account i'm cloosed him form reports and the stoolen my account can access pubg

mighty rock Apr 20, 2020, 7:05 PM

#

I cannot log in to my Peggy account

night cloak Apr 20, 2020, 7:05 PM

#

Follow the faq to remove the fb account @indigo sun

#

@mighty rock hey do you have any other social media account linked with pubgm

mighty rock Apr 20, 2020, 7:06 PM

#

Yes, I have all records of shipping the game

indigo sun Apr 20, 2020, 7:06 PM

#

But ican't wait 90 days

red thistle Apr 20, 2020, 7:06 PM

#

@indigo sun There is no other option

mighty rock Apr 20, 2020, 7:07 PM

#

Unfortunately, there is no bad Facebook has been stolen

red thistle Apr 20, 2020, 7:07 PM

#

@mighty rockWhat

night cloak Apr 20, 2020, 7:07 PM

#

@mighty rock we can't help you with it. Contact customer service for more

storm flumeBOT Apr 20, 2020, 7:08 PM

#

You can contact the customer service via the game settings, @mighty rock. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Apr 20, 2020, 7:08 PM

#

PUBGMOBILE_CS@tencentgames.com
@mighty rock

mighty rock Apr 20, 2020, 7:10 PM

#

Thank you, but I really hope you take care of your customers

#

Is it not unfair to lose my account with the game, and I lost it with all these sums?

polar marshBOT Apr 20, 2020, 7:13 PM

#

@paper mesa:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dark basin Apr 20, 2020, 7:14 PM

#

mic stops working mid game , the game tells me to reconnect while having 60 ms so its not my internet's issue

night cloak Apr 20, 2020, 7:15 PM

#

Restart the game when you get the mic glitch @dark basin .

dark basin Apr 20, 2020, 7:18 PM

#

@night cloak i figured that out already but its annoying tho while it happens mid fight

red thistle Apr 20, 2020, 7:20 PM

#

@night cloak i have some questions

#

@night cloakCan u come private

night cloak Apr 20, 2020, 7:20 PM

#

It's a known bug which will be fixing soon @dark basin

#

@red thistle just DM me I'll look when I'm free

dark basin Apr 20, 2020, 7:21 PM

#

aight thank you very much @night cloak appreciate it

obsidian island Apr 20, 2020, 7:27 PM

#

Help😢

mighty rock Apr 20, 2020, 7:28 PM

#

When will the automatic support stop and you will see our problems?

storm flumeBOT Apr 20, 2020, 7:31 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @obsidian island. Remember to read through #faq before asking questions in the support channels.

night cloak Apr 20, 2020, 7:31 PM

#

@mighty rock you will receive another mail

mighty rock Apr 20, 2020, 7:33 PM

#

I hope so, I waited 20 days ago to enter and cannot and do not receive support

night cloak Apr 20, 2020, 7:37 PM

#

@obsidian island we don't do advertisements. Make sure to follow the #613267301243944960

glad minnow Apr 20, 2020, 7:47 PM

#

hi

#

i need help

storm flumeBOT Apr 20, 2020, 7:47 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @glad minnow. Remember to read through #faq before asking questions in the support channels.

glad minnow Apr 20, 2020, 7:47 PM

#

#faq

#

📎 Screenshot_20200420_223324_com.tencent.ig.jpg

#

pleas help me😑

night cloak Apr 20, 2020, 7:49 PM

#

@glad minnow teaming up with cheaters will lead to a permanent ban next time. Make sure not to do this next time when the count down resets

ornate moat Apr 20, 2020, 7:54 PM

#

Hi

storm flumeBOT Apr 20, 2020, 7:55 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @ornate moat. Remember to read through #faq before asking questions in the support channels.

ornate moat Apr 20, 2020, 7:55 PM

#

Can anyone help me

polar marshBOT Apr 20, 2020, 7:55 PM

#

@ornate moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glad minnow Apr 20, 2020, 7:55 PM

#

l didnt make any thing please cheack it

polar marshBOT Apr 20, 2020, 7:56 PM

#

@glad minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 20, 2020, 8:23 PM

#

What is a smoke glitch ?
How does Switching to FPP mode utilize smoke glitch?
How does a spectator using 3 Rd angle view accurately tell a player is using this glitch for his advantage...
Need definite answer.
Pubg Admins

#

@night cloakAny idea about my question?

sharp onyx Apr 20, 2020, 8:26 PM

#

@night cloak they cant tell you about it because then it will be promotion of said exploit.

sand path Apr 20, 2020, 8:27 PM

#

Check in recents @pearl blade

sharp onyx Apr 20, 2020, 8:27 PM

#

@pearl blade Go to your friend's statistics and in bottom left is an option to report

night cloak Apr 20, 2020, 8:28 PM

#

Why don't they fix smoke glitch rather than working on gun skins?
And the lags are OP.
A big deal happened due to this glitch so I wanted to know how it worked.

sharp onyx Apr 20, 2020, 8:29 PM

#

The dev teams working on fixing glitches and the ones working on skins are different.

Lags are due to increased server traffic because many people are staying at home and playing.

#

If you search their id or name from "add friends" you can still see their stats and report from there

#

Your friend must have got popularity from the hacker. Go to ur friend's popularity recents, look up the hacker, click on the image to open hacker's profile, and report

night cloak Apr 20, 2020, 8:32 PM

#

Understable and yet the game still has a lot of glitches so if you somehow unknowingly use it you get disqualified in any competitive leagues.

sharp onyx Apr 20, 2020, 8:33 PM

#

Yes, exploiting bugs and glitches is definitely a ground for suspension

night cloak Apr 20, 2020, 8:34 PM

#

Does unintentionally using something and knowing that it was a exploitation even counts cause there are numerous glitches?

sharp onyx Apr 20, 2020, 8:35 PM

#

Its only the first time that its un-intentional. After that its always intentional.

night cloak Apr 20, 2020, 8:38 PM

#

Yes what if it is a new glitch that happens for the first time in world league perhaps and that team got a chicken dinner cause they don't know about that glitch for being the first time.
What will the admins do?
Disqualifiy all points from the match. @sharp onyx

#

This will answer all my questions.

sharp onyx Apr 20, 2020, 8:41 PM

#

@night cloak exploits of glitches is a grey area. Some tournaments let it slide, some dont

#

@pearl blade take a screenshot of the hacker's name, use google image translate to translate it. Then the name will show in the left box from where u can copy it

#

Lets talk in #pubg-mobile and keep this channel for support only

night cloak Apr 20, 2020, 8:45 PM

#

Cause this so called glitch cost a team 500$ which had 90% chances of winning when they had all members alive with only 1 enemy remaining and one member switch to FPP in smoke and killed the last guy and
WWCD and then you get branded for killing one last guy as misusing glitch...
Sad Lyf...
Then you get 0 points .
28 points just vanished...

#

@sharp onyxThanks for clarifying

#

I was very unhappy with PUBGM cause they branded a team as misusing something without showing any proofs to the audience and that's all at I had to say.
And the fans wanted clarification from the PUBGM management and they don't care.

storm flumeBOT Apr 20, 2020, 8:48 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

oak drift Apr 20, 2020, 8:50 PM

#

Why do you classify my account? I did not violate any conditions

📎 image0.png

sharp onyx Apr 20, 2020, 8:51 PM

#

Please provide a screenshot with english

#

Also, read #faq 2.12

polar marshBOT Apr 20, 2020, 8:52 PM

#

@oak drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

potent heath Apr 20, 2020, 8:58 PM

#

Is it possible to delete a PUBG Mobile acc

#

Just curious

sand path Apr 20, 2020, 8:59 PM

#

In europe. Yes @potent heath

quaint epoch Apr 20, 2020, 9:48 PM

#

iPad mini 4 has a tiny bit of lag while playing Arctic mode. It’s smooth on mini5.

vocal path Apr 20, 2020, 9:56 PM

#

yo can u guys plz fix the hold scope glitch i almost died in a scrim bcuz of it im shooting and it just unscopes its rlly annoying and it makes me just want to stop playing

night cloak Apr 20, 2020, 10:45 PM

#

Hey, @vocal path, sure you can report it in #old.

#

Hello, @quaint epoch. It is happening just with that specific mode? Maybe it's your device's hardware, or, just follow the most common fix of repairing your client. It reinstalls your update files. Give it a try.

fluid furnace Apr 20, 2020, 10:47 PM

#

Hi
We do not know, we find the loss of points, from cheaters, or from game errors
The screen always freezes and causes me big points loss
I lost a bit because of the screen freezing
And this happens with everyone
Damn

night cloak Apr 20, 2020, 10:48 PM

#

Hello, @fluid furnace. Since when have you been facing this?

#

Also, what's your device?...and what server do you play on?

fluid furnace Apr 20, 2020, 10:51 PM

#

@night cloak happened now
i lost 38 points

#

@night cloak Galaxy A30

night cloak Apr 20, 2020, 10:53 PM

#

Alright, @fluid furnace. Have you been playing at a low battery percentage?

fluid furnace Apr 20, 2020, 10:54 PM

#

Battery is 91%

night cloak Apr 20, 2020, 10:55 PM

#

Also, before doing anything, refer to the pinned messages in this channel and scroll down to a message that starts with "why am I experiencing lag".

#

Hi.. who is admin here please

fluid furnace Apr 20, 2020, 10:59 PM

#

I know the problem from the game
This problem occurs with many friends

surreal topaz Apr 20, 2020, 10:59 PM

#

I need to contact support service

night cloak Apr 20, 2020, 10:59 PM

#

@surreal topaz me too

polar marshBOT Apr 20, 2020, 11:00 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

elfin canopy Apr 20, 2020, 11:00 PM

#

another one bites dust

night cloak Apr 20, 2020, 11:03 PM

#

Have you tried repairing your client, @fluid furnace?

#

You can do that in-game, @surreal topaz. What is the issue?

surreal topaz Apr 20, 2020, 11:05 PM

#

I tried inside the game but no use

night cloak Apr 20, 2020, 11:06 PM

#

What is the problem, @surreal topaz?

polar marshBOT Apr 20, 2020, 11:06 PM

#

@surreal topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fluid furnace Apr 20, 2020, 11:09 PM

#

@night cloak I fixed it a lot
But I will try again
Thanks for your response

night cloak Apr 20, 2020, 11:10 PM

#

Ok good to know, @fluid furnace. Also, you most welcome, if you face any issues in the future, feel free to share them here. If you have any bugs to report, #old is the channel to report in.

hasty siren Apr 20, 2020, 11:37 PM

#

Hello ,
I need some help plz

#

<@&639889499718942720>

#

@night cloak

night cloak Apr 20, 2020, 11:39 PM

#

Hello, please refrain from tagging offline staff members. What's the issue, @hasty siren?

polar marshBOT Apr 20, 2020, 11:40 PM

#

@hasty siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hard zodiac Apr 21, 2020, 12:14 AM

#

Hi

polar marshBOT Apr 21, 2020, 12:15 AM

#

@tight cypress:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hard zodiac Apr 21, 2020, 12:15 AM

#

I need ur help

crisp garden Apr 21, 2020, 12:15 AM

#

@hard zodiac why

hard zodiac Apr 21, 2020, 12:15 AM

#

They hacked my facebook account, added a twtitter account to my pubg account and disabled my facebook

#

I have screem shots

#

Of everything, and they want to sell me his twtitter account for 1500$

crisp garden Apr 21, 2020, 12:16 AM

#

You need to contact Facebook first

hard zodiac Apr 21, 2020, 12:16 AM

#

I have sent photos of everything to the game support and nobody responds to me

crisp garden Apr 21, 2020, 12:16 AM

#

And get back your fb account

hard zodiac Apr 21, 2020, 12:17 AM

#

I recovered my facebook account but it is disabled, I can enter the game but they enter through the twtitter account they added

#

I have spent more than 5 thousand dollars in the account and I need help

crisp garden Apr 21, 2020, 12:18 AM

#

You can contact the pubg customer service to remove their linked account

hard zodiac Apr 21, 2020, 12:19 AM

#

nobody answers me and I'm desperate, that happened on Thursday

#

@crisp garden do you know any pubg support contact?

hearty maple Apr 21, 2020, 12:26 AM

#

Where can I report my teammates that killed me with bombs? I've reported them in game allrdy

crisp garden Apr 21, 2020, 12:29 AM

#

@hearty maple reporting ingame is enough

storm flumeBOT Apr 21, 2020, 12:30 AM

#

Please refer to subpoint 2.5 in #faq for further information, @hard zodiac. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow Apr 21, 2020, 12:31 AM

#

please follow the above instructions to revoke access to unauthorised linked account @hard zodiac

hard zodiac Apr 21, 2020, 12:37 AM

#

@storm flume I wrote to you since Thursday and you did not answer me, and I am really desperate, I have all the purchase invoices and I have to demonstrate that I was hacked

storm willow Apr 21, 2020, 12:45 AM

#

@hard zodiac did you follow the same procedure on ingame support ?

#

https://imgur.com/RdHVpDX

Imgur

sinful salmon Apr 21, 2020, 12:57 AM

#

Hello i need help for support i send already 8 emails to the support mail but no answer i need to talk with someone

vagrant onyx Apr 21, 2020, 12:59 AM

#

Try to contact them from in game support

storm flumeBOT Apr 21, 2020, 12:59 AM

#

You can contact the customer service via the game settings, @sinful salmon. Refer to subpoint 5.3 in #faq for further instructions.

sinful salmon Apr 21, 2020, 12:59 AM

#

@storm flume @vagrant onyxi did but no one replay me at all i really need some one to talk

polar marshBOT Apr 21, 2020, 1:03 AM

#

@neon urchin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

potent heath Apr 21, 2020, 1:35 AM

#

What is Arena Rank

night cloak Apr 21, 2020, 1:36 AM

#

Heya i got a qstn. Does the pubg mob hack only possible when someone is playing in computer?

crisp garden Apr 21, 2020, 1:37 AM

#

@night cloak nope

night cloak Apr 21, 2020, 1:37 AM

#

so they download an afk file? what if they are anti cheats?

#

use*

vagrant onyx Apr 21, 2020, 1:37 AM

#

@night cloak yes they can

onyx lark Apr 21, 2020, 2:02 AM

#

i delete my gmail account and also removed game from third party app and its still shows in my game whats reason?

proven prawn Apr 21, 2020, 2:02 AM

#

wha

night cloak Apr 21, 2020, 2:03 AM

#

I need help If I buy the battle Pass, 600 uc) can i have it at level 100 without paying more uc? Cuz i dont have any mission more and im lvl 82 :(

glass wadi Apr 21, 2020, 2:03 AM

#

Hi pubg mobile, my account was hacked and i got it back from twitter, but i found out that the hacker linked my account to his google play, so now he can access my account anytime he wants and sign me out of my account every time he sign in.

What i need you to do is: ( unlink the google play account and keep my twitter ).

proven prawn Apr 21, 2020, 2:03 AM

#

hmmmm

onyx lark Apr 21, 2020, 2:04 AM

#

📎 Screenshot_2020-04-21-07-04-26-57_dac7cc7571c39b392df64923967cf7da.png

#

it still showing account linked in my game

#

@glass wadiyes he can

glass wadi Apr 21, 2020, 2:07 AM

#

What should I do if the hacker has the right to access my account and get me out of it?

onyx lark Apr 21, 2020, 2:07 AM

#

@night cloakyou have to purchase rank otherwise you cant if u dont have mission

crimson spruce Apr 21, 2020, 2:08 AM

#

@lime juniper hello give me answers plz ..

night cloak Apr 21, 2020, 2:09 AM

#

Yah, it's a week longer, but I don't think they'll give me 20 lvls more, no? @onyx lark

onyx lark Apr 21, 2020, 2:09 AM

#

u have to buy rank than @night cloak

night cloak Apr 21, 2020, 2:12 AM

#

Uff, in the next rp, can have it at lvl 100 with 600 uc? Sorry btw im new playing :( @onyx lark

glass wadi Apr 21, 2020, 2:13 AM

#

Please help me to get rid of the hacker who hacked my account

worldly heron Apr 21, 2020, 2:18 AM

#

I need help

storm flumeBOT Apr 21, 2020, 2:18 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @worldly heron. Remember to read through #faq before asking questions in the support channels.

worldly heron Apr 21, 2020, 2:18 AM

#

Someone hacked my account

#

Where is the staff

storm flumeBOT Apr 21, 2020, 2:24 AM

#

Please refer to subpoint 2.5 in #faq for further information, @worldly heron. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT Apr 21, 2020, 2:28 AM

#

@rugged sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

potent heath Apr 21, 2020, 2:31 AM

#

Is it possible to reach conqueror in ranked arena how does it work??

#

Hello?

severe thorn Apr 21, 2020, 2:49 AM

#

‏The new package cost 112000uc Why pubg?

warm prairie Apr 21, 2020, 2:49 AM

#

@lime juniper Hey Error, how are you?

When you are available, check your DM on Twitter. Thanks =)

night cloak Apr 21, 2020, 2:52 AM

#

📎 2020_04_20_23.50.20.jpg

paper sedge Apr 21, 2020, 2:54 AM

#

How i can enter the infection mod

#

Help

crisp garden Apr 21, 2020, 2:54 AM

#

@paper sedge you cant

paper sedge Apr 21, 2020, 2:54 AM

#

@crisp garden. Wwhy ??

#

@crisp garden why

crisp garden Apr 21, 2020, 2:55 AM

#

@paper sedge that mode is removed from the game

paper sedge Apr 21, 2020, 2:55 AM

#

@crisp garden are you a admin or supporte

night cloak Apr 21, 2020, 2:56 AM

#

@paper sedge maybe you're using an outdated version.

blazing saddle Apr 21, 2020, 2:56 AM

#

@paper sedge Infection mode has been removed for further tuning. It may or may not be available in the future.

crisp garden Apr 21, 2020, 2:56 AM

#

@paper sedge I am not

paper sedge Apr 21, 2020, 2:56 AM

#

@blazing saddleohh oki thank you

#

@crisp garden thank you

#

@crisp garden i close the game and infection mod there and now i come back to bubgm and ididint find infection mod

crisp garden Apr 21, 2020, 2:57 AM

#

@paper sedge maybe you have an outdated version

paper sedge Apr 21, 2020, 2:58 AM

#

@crisp garden no its the last version

warm prairie Apr 21, 2020, 3:02 AM

#

@potent heath As far as I know, the limit of the arena ranking is an Ace at the moment, but as it is in BETA it can be changed / implemented. We have to wait for the final version to know =)

worldly heron Apr 21, 2020, 3:05 AM

#

📎 Screenshot_-_Photos.jpg

#

I need help please

polar marshBOT Apr 21, 2020, 3:06 AM

#

@worldly heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glass wadi Apr 21, 2020, 3:07 AM

#

Hey, my account was hacked and linked to Google Play. The hacker has the right to access my account and log out of it anytime he wants. What should I do, I need your help please

charred helm Apr 21, 2020, 3:12 AM

#

????

📎 image0.jpg

night cloak Apr 21, 2020, 3:12 AM

#

@glass wadi right now could you login to that account

#

@charred helm could you translate that

#

@rugged jetty selling your account is against the ToS

stuck cradle Apr 21, 2020, 3:14 AM

#

Do we have stay top 1000 or what

📎 image0.jpg

glass wadi Apr 21, 2020, 3:14 AM

#

Yes, I can log in to my account, but the hacker can easily get it out

storm flumeBOT Apr 21, 2020, 3:14 AM

#

Please refer to subpoint #2.5 in #faq for further information, @glass wadi. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

glass wadi Apr 21, 2020, 3:15 AM

#

@night cloak Yes, I can log in to my account, but the hacker can easily get it out

#

@night cloak

📎 image0.png

night cloak Apr 21, 2020, 3:17 AM

#

@rugged jetty you can't sell the account

charred helm Apr 21, 2020, 3:17 AM

#

@night cloak#your connection was interrupted due to a data error with your client please check the status of your network

night cloak Apr 21, 2020, 3:17 AM

#

@glass wadi follow the faq to remove the other guys access also change your password and enable 2FA

storm flumeBOT Apr 21, 2020, 3:17 AM

#

Please refer to this channel's pinned messages for further information, @charred helm:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

night cloak Apr 21, 2020, 3:18 AM

#

@rugged jetty please do go through the #613267301243944960 if you're new in here

glass wadi Apr 21, 2020, 3:20 AM

#

@night cloak I am my account that I linked to the game (Twitter), but the hacker added the account (Google Play) in order to enter my account, so I need your help.

rugged jetty Apr 21, 2020, 3:21 AM

#

@night cloak ok

#

Bye

night cloak Apr 21, 2020, 3:22 AM

#

@glass wadi follow this and ask them to remove Google Play

📎 RdHVpDX_d_1.png

charred helm Apr 21, 2020, 3:22 AM

#

@night cloak Pc ??

night cloak Apr 21, 2020, 3:22 AM

#

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930 @charred helm

charred helm Apr 21, 2020, 3:23 AM

#

@night cloak Tnx 💯

glass wadi Apr 21, 2020, 3:25 AM

#

@night cloak Ok,thank you.

night cloak Apr 21, 2020, 3:25 AM

#

Welcome

sly salmon Apr 21, 2020, 3:27 AM

#

Why pubg m is getting bad in optimization day by day?

#

Before i get 60 fps now i get 20 - 25 fps

#

Bug g

glass wadi Apr 21, 2020, 3:29 AM

#

@night cloak I am very sorry, but the picture is not clear

#

@night cloak

📎 image0.png

night cloak Apr 21, 2020, 3:29 AM

#

I hate when this happens to me.

📎 2020_04_21_00.27.38.jpg

#

@night cloak could you explain or translate that image

#

@glass wadi
https://m.imgur.com/RdHVpDX?r

Imgur

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Compatible = not supported basically :/

glass wadi Apr 21, 2020, 3:33 AM

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@night cloak Do I speak to them from my hijacked account, or from a guest account ?

night cloak Apr 21, 2020, 3:33 AM

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It says: "Your device isn't compatible in this moment, but it will be added soon. Thanks for your understanding" @night cloak

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@glass wadi if you still have the access then try with the hijacked

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Compatible = not supported basically :/
@night cloak

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Yeah, i think it's because i have Android Oreo 8.1.0 or Android GO

glass wadi Apr 21, 2020, 3:36 AM

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@night cloak I talked to them a lot and provided them with proof of ownership of the account, but it is of no use. I would like to help anyone and I am ready to provide you with the required information.

📎 image0.png

night cloak Apr 21, 2020, 3:36 AM

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You could try the lite version @night cloak

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@night cloak I don't want to, it's so underrated for me

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@glass wadi the process may take upto 90 days

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And i played that version a lot

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I want to try the original

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You could upgrade your device when possible

glass wadi Apr 21, 2020, 3:39 AM

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@night cloak They tell me that they conducted an investigation based on the information I provided them, but they were unable to determine a security breach on my account, but I am affected by the hacker and did not help me !!

night cloak Apr 21, 2020, 3:40 AM

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But i'll wait for the game to get support with my phone, becuz there's a chance, i already saw a mail that says that theres a chance that the game gets supported

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@night cloak make sure you do have minimum requirements for that

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@night cloak i have 2gb of ram but i have android oreo 8.1.0

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@glass wadi the customer service can only help you with that

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My phone is a Motorola Moto E5 Play

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You will experience lags in 2gb ram

rich vortex Apr 21, 2020, 3:44 AM

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Hi

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Can you help me

glass wadi Apr 21, 2020, 3:45 AM

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@night cloak Is there a customer service that speaks Arabic? Is there anyone here to serve clients? And if yes, there is how to reach them

night cloak Apr 21, 2020, 3:45 AM

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@night cloak i know

storm flumeBOT Apr 21, 2020, 3:46 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @rich vortex. Remember to read through #faq before asking questions in the support channels.

night cloak Apr 21, 2020, 3:47 AM

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https://discord.gg/pubgm-mena
@glass wadi

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What is that?

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@crimson spruce Regarding recent #cheater-reports please wait till Error respond. She might be busy right now. As she said before she will be back to you when available.

polar marshBOT Apr 21, 2020, 3:50 AM

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@rich vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crimson spruce Apr 21, 2020, 3:51 AM

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@night cloak wait until the finale is over and the cheater wins the crew like all seasons?

night cloak Apr 21, 2020, 3:53 AM

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There is no point of posting that there either. You still have to wait for Error to review it @crimson spruce.

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¯\_(ツ)_/¯

crimson spruce Apr 21, 2020, 3:55 AM

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it's not like I have a choice anyway. support has not responded for a week despite email, facebook instagram and of course on customer in game

wooden wyvern Apr 21, 2020, 4:29 AM

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Can somebody help me?

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I tried logging in a few minutes ago and it says login failed

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I tried with Game Center

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And I tried guest in case

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It said my account was deleted if I had deleted the game or switched devices(I have done neither)

lunar kayak Apr 21, 2020, 4:31 AM

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Hello

night cloak Apr 21, 2020, 4:31 AM

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Is there any other account linked with it @wooden wyvern

wooden wyvern Apr 21, 2020, 4:32 AM

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No

polar marshBOT Apr 21, 2020, 4:32 AM

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@lunar kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 21, 2020, 4:32 AM

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@wooden wyvern restart the game and try again

wooden wyvern Apr 21, 2020, 4:32 AM

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Ok

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It still says the same thing

night cloak Apr 21, 2020, 4:34 AM

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question: How many tier protections does Ace have

storm flumeBOT Apr 21, 2020, 4:36 AM

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Please refer to subpoint #4.6 in #faq for further information, @wooden wyvern. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 21, 2020, 5:03 AM

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Good morning

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My account was hacked via twitter but i got it back, then i found out that the hacker has linked it to google play and i need to unlinked from google play can you help me with that, i can prove its my account.

storm flumeBOT Apr 21, 2020, 5:10 AM

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Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 21, 2020, 5:17 AM

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Hello,
My question is that if I buy rp mission ez license in week 7 now, should I get 2 rp cards for each week? That comes for 2×8=16 rp cards now only I will get or only 4 for week 7 and 8 of this season!!!! Please answer as I will buy uc for it...

storm willow Apr 21, 2020, 5:18 AM

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@night cloak only this week and the next one

night cloak Apr 21, 2020, 5:18 AM

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Ooooooo thanks for the info....I missed it

meager steeple Apr 21, 2020, 5:28 AM

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How can I unlink my gmail account from pubgm which is no more

normal fulcrum Apr 21, 2020, 5:31 AM

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@meager steeple Account once linked cannot be replaced, removed or merged

lime juniper Apr 21, 2020, 5:43 AM

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Everything is fine on my end, @warm prairie. Thank you. How are you?

I responded to your Twitter message.

hybrid valve Apr 21, 2020, 5:47 AM

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📎 Screenshot_2020-04-21-11-16-17-60.jpg

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I already mg to support but there is no such option

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To describe my problem

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Now what should I do ?

storm flumeBOT Apr 21, 2020, 5:56 AM

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You can contact the customer service via the game settings, @hybrid valve. Refer to subpoint 5.3 in #faq for further instructions.

hybrid valve Apr 21, 2020, 5:59 AM

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📎 Screenshot_2020-04-21-11-26-51-28_dac7cc7571c39b392df64923967cf7da.jpg

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🤦🏻🤦🏻🤦🏻

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Now what should I do ?

distant walrus Apr 21, 2020, 6:39 AM

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my account got h a c k e d, my fb account got disabled
but someone is still playing from my account
they are disabling all my friends
please someone help
i cant loggin as my fb account got disable

night cloak Apr 21, 2020, 6:39 AM

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Contact fb @distant walrus

storm flumeBOT Apr 21, 2020, 6:40 AM

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Please refer to subpoint #2.8 in #faq for further information, @distant walrus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

distant walrus Apr 21, 2020, 6:40 AM

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i want to disable that account, as fb said they cant able to reopen my account

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as hacjers tried to act some thing fishy

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ID: 5114457255

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please help

night cloak Apr 21, 2020, 6:41 AM

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@distant walrus is there any linked account with it

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Other than Facebook

distant walrus Apr 21, 2020, 6:42 AM

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i had but they removed it

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previously i had my phone number also attached to it

crimson spruce Apr 21, 2020, 6:42 AM

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😡😡

distant walrus Apr 21, 2020, 6:43 AM

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if my fb is not opening how hell are they can login regularly

night cloak Apr 21, 2020, 6:44 AM

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@crimson spruce use #chat for conversations

crimson spruce Apr 21, 2020, 6:44 AM

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im just waiting for 403

night cloak Apr 21, 2020, 6:44 AM

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@distant walrus contact customer service
PUBGMOBILE_CS@tencentgames.com

crimson spruce Apr 21, 2020, 6:46 AM

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Bot answers and he told u to use the in game support

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And in the in game support no one answers