questions

[storm willow]

@lusty sandal click file claim

[polar marsh]

@lusty sandal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south flicker]

I don’t know what happened to my account only thing I did different today Sign on on my new laptop

[torn salmon]

@storm willow

[south flicker]

Please can anyone help me

[storm willow]

@torn salmon what’s the issue ?

@torn salmon need more info!

[torn salmon]

someone hacked my gmail for pubg

[night cloak]

Why does pubgm allow emulators ?

[storm willow]

Why not? @night cloak emulators are matched up against emulator, doesn’t affect others

@torn salmon contact gmail support and recover the account.

[night cloak]

@storm willow thx for answering but I heard they help mobile players to rank up is that possible?

[torn salmon]

l cant

[storm willow]

Please can anyone help me
@south flicker give us more info or screen shot of the error.

@night cloak emulator players are matched up against emulators.

[torn salmon]

l was use hack and and other hack make me play against mobile so

[night cloak]

Can I get the link for ios beta version

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[torn salmon]

l may report my account to pubg gmail

@storm willow

[storm flume]

Hello, @torn salmon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick shale]

@storm willow thx for answering but I heard they help mobile players to rank up is that possible?
@night cloak yes they can, but they will still play in emulator server

[storm willow]

@south flicker is your account banned ?

[south flicker]

Only think I done a trying to sign on on my new laptop

And I have lots uc on my account

[storm willow]

@south flicker you aren’t answering me? Do you get any error message ?

Is your account banned ?

@south flicker

[polar marsh]

@south flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@molten blaze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal geode]

Other countries have different special offers when they log into pubg how do I get those aswell

?

[crisp terrace]

Everyone is saying to monitor and screening of crew challenge but pubg not even verifying players. In yesterday matches also verification was not there. It resulted so many hackers in lobby. You can't hide with them they are using speedhacks, wallshots magic bullet and shamelessly selling their hacks online and pubg is just watching. I am seriously disappointed. All hackers are qualifying and like past season pubg is willing to make dummy of hackers. It is my highly request please do some monitoring specting or otherwise atleast establish verification. Still some crews left I can't get qualify but atleast do better for them .

Please enable this feature

[empty basin]

Please I need my account back I don't play with hacker

[sand path]

Your account banned?

[empty basin]

Long time ago but I love it

I payto much on it

[sand path]

#old @crisp terrace

[crisp terrace]

Lol 😂 you can get it after 3650 days

[polar marsh]

@empty basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torn salmon]

@storm willow

[exotic frost]

Hi can anyone here help me?

[sand path]

Yes?

[torn salmon]

@lime juniper

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @torn salmon. Remember to read through #faq before asking questions in the support channels.

[exotic frost]

Pugb is working on my phone....

but i have it installed

i used to play it but now i have new phone but its not working on phone

[sand path]

Middle east region?

Can you tell me about the crash message? @exotic frost

[exotic frost]

it says somthing about pugb can't work with the phone yet

[sand path]

What phone?

[exotic frost]

i think the game master have to add the phone to be able to play with the game

Leagoo

[sand path]

So you aren't able to download it from playstore?

[exotic frost]

The last phone i had was a Iphone

yeah its downloaded

i just can't get into the game

[sand path]

And your region?

Is it MENA?

[exotic frost]

I don't understand XD

im only 12

[sand path]

Where do you live?

Country

ME = middle east

[exotic frost]

The carribbean

You can check on goggole 😛

[torn salmon]

@sand path

[exotic frost]

google*

[sand path]

State your issue @torn salmon

[sand path]

@exotic frost okay give me 2 mind

[exotic frost]

okkyy

[torn salmon]

yea someone hacked my gmail for pubg

[sand path]

Can you post the screenshot of the message that you get? @exotic frost

[crimson lotus]

Someone hacked my Facebook acc for pubg -. -

[polar marsh]

@crimson lotus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @torn salmon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[exotic frost]

I don't have my phone rn my dad does @sand path can you add me to friends so i can send you ss tomrrow plz?

[sand path]

@exotic frost
Can you try installing the game using this link:
https://web.gpubgm.com/m/Website/xiaobao/Android_IG0170_No27_0.17.0.11800_Shipping_ThirdPartyPayment_GLOBAL.shell.signed_uawebsite.apk

If that doesn't help and since it doesn't really state what the issue is in the error message, i would suggest that you'd contact the customer service thru email since you can't reach the in-game support.

Make sure to include the following with your issue explained in details:

1. Model name/OS version
2. Mobile data/Wi-Fi
3. Time of occurence
4. Location(country)
5. Internet service provider

Email: [e-mail]

Install that and check

[exotic frost]

okyy but i don't have phone rn @sand path

[torn salmon]

he use hack in pubg

[sand path]

Yeah let me know here....when you do

[exotic frost]

can you add me to private so i can message you later?

so i don't lose this xd

[sand path]

Was your account banned? @torn salmon

@exotic frost my dms are open

[torn salmon]

no

l wanna make it banned

[exotic frost]

it says that you have me blocked xd @sand path

[sand path]

I close it when I'm away

Opened it now

Can you login? @torn salmon

[torn salmon]

l login once and it told u have signed from other place

l cant anymore

[sand path]

If you cant login you may mail them through the mail in #613267301243944960

[fleet egret]

Performance issues and stuttering on Samsung Galaxy S8 when playing PUBG MOBILE, please assist with uncommon fixes (my settings are all as low as possible)

[jaunty cove]

if anyone who is experienced can help please dm!

[sand path]

Make sure you're not playing on power saving mode? @fleet egret

And tick on performance > battery in the game launcher

and turn adaptive power saving off

[fleet egret]

Make sure you're not playing on power saving mode? @fleet egret
@sand path it has always been Performance > Battery

[sand path]

And power mode too....right?

[fleet egret]

Where do I find adaptive power saving?

[fleet egret]

@sand path looks like my settings are already the same

[sand path]

Have you logged in via Facebook ?

[fleet egret]

@sand path Yes, Facebook is my main account log-in for PUBGM.

[sand path]

It causes lag

Try to login via google if possible

[atomic orchid]

i buy a prime plus but i can't recived 300+crates

[sand path]

You'll feel the difference when you login with other accounts than Facebook, especially on Samsung

No, whatz the second logging option?

@atomic orchid contact customer service in game

[atomic orchid]

@sand path ok thanks

[sand path]

@fleet egret you can link two accounts to one pubgm account

And I got your message

[fleet egret]

Can I link Outlook? Because I already have a character on my Google account.

[sand path]

Twitter?

[fleet egret]

I have a character there too, guess I have to make another Twitter account.

[sand path]

Do that...always good to have a backup logging option

Especially for main accounts

[fleet egret]

Before I go through all that effort, you're 100% certain I won't get lag using Twitter for log-in?

[sand path]

Facebook causes lag ...especially when scoping in

Is that what you're facing?

[fleet egret]

Actually my FPS increases when I scope in with 3x and higher.

But with red dot and 2x I lose frames.

[sand path]

Yeah ...I faced similar issues on my s9

I switched to google and it became smooth

You can try playing with the google account you already have and check.

[fleet egret]

Alright, I'll do that. Thanks for the assistance. Really appreciate it.

[cloud orchid]

hello can you help me

[lost summit]

I purchased this have same twitter account linked still didn't get Any ingame... 🤔

@sand path how to link google now? I already have my twitter linked...

[polar marsh]

@cloud orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp garden]

@lost summit go to settings and click the + sign

[low oxide]

@crisp garden

[crisp garden]

@low oxide what?

[lost summit]

@crisp garden already have my fb connected but my little bro disconnected pubgm from my fb profile 🤦‍♂️

Tried to ask customer care but still never got proper response for it...

[night cloak]

You can't unlink a linked account @lost summit

[polar marsh]

@next plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lost summit]

@night cloak in pubg it still shows linked but if tryvto login via fb it shows as new fresh account due to this 🤦‍♂️

He was removing those other apps which he used to play in my phone and removed this too 😓

[sand path]

This is called revoking

You may contact facebook customer service

[lost summit]

Okiie will try about it..

But what about the rewards i purchased?

Or i guess i won't be able to get it as my twitter nd fb are linked 🤔

[sand path]

Probably

[stuck cradle]

For my Melee achievement .. if I fist someone does it counts ?

[crisp garden]

@stuck cradle no it says "with melee weapon"

@night cloak why

[stuck cradle]

Thank u @crisp garden I found A pan after I fisted him 🤦🏽‍♂️

[crisp garden]

@stuck cradle no prob

[crimson geode]

I have an issue with game My ping in classics (Asia) are around 20 - 30 ms but when i join rooms i get ping of 200 - 300ms also in advance customs i get 20ms

Please help

[crisp garden]

@crimson geode maybe it's a different server

Oops

[night cloak]

@crimson geode That happens when there are people from different region in the custom room.

[obtuse vector]

May I know if I want to talk to a community manager or a official from PUBG mobile, How may I contact them? Or whom should I contact?

[crimson geode]

@night cloak @crisp garden actually my friends from my area plays with me

so i dont think that should happen

[night cloak]

@obtuse vector please do state the issue

That goes to #media @modest ibex

[obtuse vector]

@night cloak We host daily scrims and weekly tournaments and would like to know how to get the 7 day room card.

[crisp garden]

@obtuse vector buy it

[modest ibex]

Lol what

[night cloak]

@crimson geode Maybe some of your friends has bad internet. You can try playing with a certain people at a time to find the source of the problem.

@obtuse vector you can get the 7day room card from the RP

[crimson geode]

@night cloak but they get 70ping in customs while mine is 200+

[night cloak]

@crimson geode How many people were there in the custom?

[crimson geode]

@night cloak 4

[night cloak]

Was it a 2v2?

[crimson geode]

yep

@night cloak

coz this problem just happens with me

i have tried to contact many guys

but ..

[obtuse vector]

@crisp garden well ofcourse that's one way, but that's the issue. There are no 7 day Unlimited room card in the shop. And considering the RP option, It's expensive and 2nd I guess you only get 1 - 7 day room card with Rp.

[crimson geode]

@obtuse vector You can get one 30days in korean version at price of 500 uc i think so

[night cloak]

@crimson geode I recommend creating a group chat, share the ping screenshot with others, and if that doesn't help to find the source, you can temporarily try to use the same ISP your friends in question are using.

[crimson geode]

@night cloak Ok I will try

thx

[obtuse vector]

Kindly do tell me a way to get in touch with an official from Pubg mobile India.

[night cloak]

You could find their Discord server in the #613267301243944960 @obtuse vector

[polar marsh]

@mellow stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cloud rampart]

My game lagging and like stuck. When I want to landing to Ruins(Sanhok), it like glitch that i been knock out from high building and instantly dead. Plz fix this.
Player: AncientCrawfis
Device: Vodafone Smart Ultra 7

[night cloak]

@cloud rampart the device is not that powerful to play PUBGM. That's why you get rendering issues

[cloud rampart]

Ohh.... And another one issues everytime im landing(when i borrow my cousin phone) at Ruins it always glitch same as what i said.
Phone that i borrowed: Realme 6i

4 Gb ram

[night cloak]

If you're experiencing that please do make a video recording and add that to #old @cloud rampart

[cloud rampart]

@night cloak actually it 1 weeks ago when im repairing my PC

So i forgot to record

But i will make one another time

[night cloak]

Ok

[cloud rampart]

If this COVID-19 season are gone

[arctic night]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @arctic night. Remember to read through #faq before asking questions in the support channels.

[tribal palm]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tribal palm. Remember to read through #faq before asking questions in the support channels.

[crisp garden]

@tribal palm why

[tribal palm]

why is server didn't respond?

[crisp garden]

@tribal palm maybe you are lagging

[tribal palm]

no

In the lobby after starting the game

[proven scaffold]

@lost summit click on get item it will open your game and you will be in game no matter which account is linked to your account > Or i guess i won't be able to get it as my twitter nd fb are linked 🤔
@lost summit

[storm flume]

Hello, @viscid pagoda!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

There is a lot of skins that nobody wants. Tencent needs to add Oceania/Australia servers into the game. I’m not bragging but I get ace 8-9kd every season and that’s with 200ms. 200ms vs 20ms is not fair no matter what the excuse is!!! Tencent is a multi billion dollar company and they can’t add ONE server but can manage to release skins and bugs nobody wants? Just a suggestion. You will maintain your number of players a lot better this way I’m sure of it! Tons of people quit pubg just because of lack of servers.

Add Oceania servers asap!

[crisp garden]

@night cloak #old

[lost summit]

@proven scaffold i did opened but didn't get anything..

[sand path]

#old @night cloak

[magic kiln]

how do i leave my clan

need to know asap

[cosmic gazelle]

Anyone here

@magic kiln go to your clan, Information, there youll get an option to leave

[magic kiln]

just did it thx lol

[cosmic gazelle]

If I give an 1k UC outfit, will it increases my synergy to 500?

[rotund marlin]

How do u find the leaderboard for top 100 season ranking

[sick shale]

@rotund marlin

Click on server(EU)

[rotund marlin]

No all the points combined

[sick shale]

Titles?

[rotund marlin]

No season rank

[sick shale]

@rotund marlin

[rotund marlin]

Ahh thanks

[magic kiln]

i connected my FB to pubg just like gamecenter today. but my FB profile picture is not showing up on the avatar section?

[cosmic gazelle]

Nobody here to help?

[sick shale]

@magic kiln it takes time to sync your profile picture

[storm willow]

@cosmic gazelle what’s the issue ?

[cosmic gazelle]

@storm willow If I give an 1k UC outfit, will it increases my synergy to 500?

Synergy increases to 50% of the value of an outfit?

[storm willow]

Let me ask other staffs, I don’t have any idea about it @cosmic gazelle

[lethal tundra]

My game freezes after the Artic. Please fix this bug

[sick shale]

@lethal tundra You can send feedbacks in #old , add more details including your device model, etc..

[storm willow]

@cosmic gazelle go to friends list / synergy tab on right and click the ? Icon on bottom

[cosmic gazelle]

@storm willow it shows how much synergy do I have with someone but my question was, if I give an 1k UC outfit to someone, how much synergy will be increased as gifting something increases our synergy

[storm willow]

@cosmic gazelle click the ? Button as in the image I send and read those details

[final bear]

There are hackers in nearly every match this is my 9 consecutive time i got killed by hackers check the top 100 list everyone are hackers can’t you guys do anything

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @final bear!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[ocean shoal]

fix this game or give us or money back

too many cheaters in 7 games in rows

whoever is in here in support tell you managers to fix this and do something. Pubg is making lot of money. Stop cheaters and work hard to stop them otherwise we need our money we spent back

[storm flume]

Hello, @ocean shoal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[compact bone]

Hey guys your game freezes a lot in the middle of a fight it freezes and we are dead please fix it asap

[storm flume]

Hello, @compact bone!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[rustic verge]

How to use Tournament room or is there any way to increase spectate slot in room !?

@night cloak

[night cloak]

Not for now.

[rustic verge]

Only 2 slot in normal room And 10 spectate slot in advanced room ,am i right!? @night cloak

[crisp garden]

@agile hollow #old

[night cloak]

I am not sure honestly. I never used advance room cards. @rustic verge.

[summer moon]

i need some help with ping issue please

ping is 20 but as soon as someone comes close it goes to 200ms or above... what to do??

[faint escarp]

Thx stupid game

[peak egret]

@night cloak can you help me. send direct message. please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @peak egret. Remember to read through #faq before asking questions in the support channels.

[crisp garden]

@peak egret why

[polar marsh]

@peak egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer moon]

hello... anyone here who can take responsibility and help

[night cloak]

@summer moon can you do a speed test and post the SS here

[normal fulcrum]

@faint escarp Looks like a connection issue

[polar marsh]

@terse nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[summer moon]

there you go

m pretty sure that connection is ok

[normal fulcrum]

@summer moon Have you tried client repair?

[summer moon]

yes

i tried to repair client. i formatted my phone completely and reinstalled pubg.. i did reset on my router and did the setup again

[normal fulcrum]

Selecting which option?

[summer moon]

still the same issue

[normal fulcrum]

Ohh

Sounds bad. Than you can post the issue in #old

[summer moon]

Done.. hope i will get a reply over there soon

thank you for your help

[gaunt crater]

how can i report for hack

[summer moon]

#cheater-reports

[gaunt crater]

i dont have promission why?

this a hack

plz report

[summer moon]

you can report ingame

[gaunt crater]

in game the report not good

[summer moon]

you see an option of cheating over there.. check that and select sub options as per the hack

[vagrant onyx]

@gaunt crater channel is closed till the previous report been dealing with
also there is no one responding to it on that time

[storm flume]

Hello, @gaunt crater!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[gaunt crater]

plz can we report it

[summer moon]

oh yeah.. weekend manual report No

[vagrant onyx]

Follow the bot message @gaunt crater

[gaunt crater]

message say my location is not supported for website

thnx

[crimson folio]

Can anyone help me

I need to talk to someone not auto reply

[crisp garden]

@crimson folio why?

[crimson folio]

@crisp garden i can't log into my pubg account

Cuz my Facebook account was disabled permanently

[crisp garden]

@crimson folio contact facebook

[crimson folio]

Already did

Can't have itback

[crisp garden]

@crimson folio what did you do to get you disabled in the first place

[crimson folio]

And i accedantly logged out from pubg

I did nthn

[crisp garden]

Contact customer service

[crimson folio]

Customer service of facebook?

[crisp garden]

Pubg

[crimson folio]

Where can i do that

Can u send me a link

[storm flume]

Please refer to subpoint #2.8 in #faq for further information, @crimson folio. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crimson folio]

Thx u

[proven scaffold]

@vagrant onyx why did i get this update today again?

[elfin bone]

how did i get a kill with 0 damage?

[crisp garden]

[elfin bone]

for real tho why is my damage 0?

i shot the guy

[crisp garden]

@elfin bone maybe just a bug

Someone help this guy

[storm willow]

@night cloak ask in Beta server

@crisp garden [e-mail]

[crisp garden]

That guy won't stop messaging me

[vagrant onyx]

@proven scaffold they was update in game before the Arctic mode release

[red sage]

@vagrant onyx Why There's No Screening Every match in Crew Challenge Semi final

[crisp garden]

@thorny citrus just wait for ir

t

[vagrant onyx]

@thorny citrus

Refer to this

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

@red sage you mean screen or recording ?

[red sage]

No One Spectating also in Crew matches...Hackers Ruined Match

[vagrant onyx]

@red sage wait for few time

[covert mason]

@red sage my crew got 9th place with 2 team of hackers

[vagrant onyx]

Some get banned

[rustic verge]

@vagrant onyx Is there anyway to have 10 spectate slots in room?

[vagrant onyx]

@rustic verge sorry , no

Only 2

[covert mason]

@vagrant onyx but we dont get to play those matches again thats the thing :/

[rustic verge]

But i have seen, few streamers actually have 10 spectate slots @vagrant onyx @vagrant onyx

[red sage]

@vagrant onyx There's Screening For Players before entering in Crew room...But After First match there were no Screening Done by Pubg....

[vagrant onyx]

@covert mason yes you cant play it again

@rustic verge advanced room also 2
other one
The other slot are locked
or different version of pubgm

@covert mason after they banned they cant play
and they get removed and disqualify from crew challenge

[covert mason]

And i finish in 7th place instead 4th, nice.

[red sage]

Today is My Match and i don't wanna Loose Pls Mod Forward My Message and Tell Community to Do 3step verification Process every match

[covert mason]

We had 1 team that was hacking, they had 59 kills in 3 matches niceee

And 1 more team that had only speedhack but still

[storm flume]

Hello, @covert mason!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[vagrant onyx]

@covert mason ones you have clear and Enough Evidence post it in #cheater-reports

When its open again

[covert mason]

I know all that, but the thing is i dont get to play again, in 2nd match they were chasing us from rozhok to gatka and we finished 17th place that game..

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @topaz oasis. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[red sage]

Better to Change Name Of Crew Challenge 😫 it should be race of Best Hackers Tournament 😭😭

[vagrant onyx]

@red sage crew challenge cheater are getting banned and disqualify from the leaderboard

[red sage]

@vagrant onyx According to You If Cheater will ban then Crew Disqualified right....what About that condition if only single Player ban from that crew??? will Others player can still play??

[topaz oasis]

How can I go to 2.12

[vagrant onyx]

@topaz oasis go to #faq and search for subpoint 2.12

you will find it if you scroll little bit up

@red sage you can post in feedback about the crew challenge in #old

[polar marsh]

@vapid ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crisp terrace]

No verification done in pubg crew challenge krjp tpp crew d now again hackers will come please fix it

After a lot of msgs to pubgm support still they didn't apply verification in crew challenge what is wrong with you people do you want hackers to win easily ?

[lucid dove]

I just lost 2 gun fights because of bad ping

[night cloak]

@crisp terrace crew challenge is handled by a different team. Please do contact the customer service for more information

[lucid dove]

What is this

[crisp terrace]

Can you please guide where to report about this bug

[lucid dove]

80 ping suddenly 900

[crisp terrace]

@night cloak

[lucid dove]

Are you joking

Help

[night cloak]

@lucid dove just wait Lemme Check

[lucid dove]

Dns doesn't work

[maiden raven]

Why this is not coming to my crew challenge room.. It was to prevent hackers right then what happened now? Why you guys stopped it... I can clearly see so many hackers in my crew challenge room pls enable this 3 layer verification again pls

[lucid dove]

Hello?

[storm flume]

You can contact the customer service via the game settings, @maiden raven. Refer to subpoint 5.3 in #faq for further instructions.

[stable torrent]

Hello

[lucid dove]

@night cloak u still there?

This issue has caused me to experience a massive amount of pain

[topaz oasis]

Can i tell you about my problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @topaz oasis @stable torrent. Remember to read through #faq before asking questions in the support channels.

[dawn sedge]

This game is totally not esport ready. The client to server, server to client response is bad. Even in the competitive, the game de-synchronizing as hell. I know my words arent matter. but I have to spell the truth that every one knows to prove that admins arent working as they should and we're frustrated with it

[inland dune]

I have problème

Transaction has been canceled due to security risk please contact customer service for further quest

Whay?????i cant buy uc any mor?

[storm willow]

@inland dune which region?

@dawn sedge feedback goes in #old

@lucid dove contact your ISP. Do not use VPN If you are doing currently.

[lucid dove]

I did

Tried everything

Nothing works

[storm willow]

Which region ?

And country

[polar marsh]

@untold niche:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modest rivet]

me and my friends synergy is not increasing it is stuck at 784

[night cloak]

Unfriend and friend again

[vagrant onyx]

@night cloak @modest rivet unfriend and friend again your Synergy rest to 0
you cant increase synergy more then 20 in 1 days

[flat wing]

Wow .
Why when we die and our friend win the game we still loose 40 points

[vagrant onyx]

@flat wing your rating does it apply to your friend rating
and your friend rating does not apply to your rating

Its goes to your own rating

[cunning vale]

guys

[polar marsh]

@cunning vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat wing]

But we are still a tram ,
And rating should be at the top and kills of the team

Am okey i loose points .
But if we die all at the first of the game . And if only 2 of us die
Its not the same

[vagrant onyx]

@flat wing yes if your survive more you got rating more

[storm flume]

Please do not use any other language aside from English in this channel, . Refer to #613267301243944960 for language channels.

[lucid dove]

@storm willow australia vic

[haughty cypress]

oof

[stable torrent]

lol

nice loot

[lucid dove]

Even with Australia's reputatipn of bad wifi I swear it's not my wifi

[night cloak]

Wot

[sand path]

Eyes

[lucid dove]

Any game works well just not this one

[stable torrent]

lol could be pubg servers being doodoo

[lucid dove]

Dedicated servers cough

[stable torrent]

lol nice loot

[sand path]

#old

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[polar marsh]

@boreal monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid dove]

@storm willow hello?

[boreal monolith]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @boreal monolith. Remember to read through #faq before asking questions in the support channels.

[stable torrent]

hello

[storm willow]

@lucid dove https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723
Try repairing the app once contact your ISP to fix issue from their side

[night cloak]

Please do state the issue @stable torrent

[stable torrent]

I have already called the nbn

and all i get this dummy tech support that makes riggered excuses

[night cloak]

@stable torrent is your account banned

[stable torrent]

yeah one of them

about slow internet connection

[storm flume]

Please refer to this channel's pinned messages for further information, @stable torrent:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[analog pollen]

Are we ever going to see more than 59 fps for the emulator? I do get smooth gameplay on the phone but it’s always crappy to play on the emulator.
Will we ever see uncapped framerate or are we stuck at 59 forever?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @analog pollen.

[nova bloom]

When will crew challenge have official spectators like PMCO PMSC matches ? Its unfair every season the hackers go to the top and sell their crews :((

[analog pollen]

There’s nothing in the guidelines @spring void help

[night cloak]

@nova bloom #old

[nova bloom]

@analog pollen assign urself the emulator role for emulator channels

[night cloak]

@analog pollen please do restart the discord and check in the #613267301243944960

[analog pollen]

I restarted, the reaction buttons are still not there, and they aren’t there on PC either

[night cloak]

Request for the emu role in #discord @analog pollen

[small drum]

Get this fixed please it happens sometimes the match didn't end and that happens I want to spectate many games after I die but this shows up,look at the picture there are 17 alive

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @turbid basalt.

[nova bloom]

Plz ban them

These are scammers

[glossy sable]

Ban who?

[nova bloom]

This Content creator

[glossy sable]

That's not being very specific.

[nova bloom]

I am unable to post the video link i guess

[lucid dove]

@storm willow this is what i tried

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @nova bloom:

:white_small_square: http://bit.ly/37Lgfbm

[nova bloom]

Thanks @storm flume

[glossy sable]

You're welcome.

[lucid dove]

repair the game, reinstall the game, contact my isp but they say its not their fault, and use the dns changer

nothing seems to have effect

oh and i contacted the ingame support

and they say they are looking into it

[nova bloom]

@glossy sable yep I reported the channel since it was promoting hacks n glitches

[glossy sable]

[lucid dove]

@glossy sable can you help?

i honestly don't know what to do

anyone

please

okay i will suffer alone then

[glossy sable]

Thinking.

[night cloak]

Could you do a speed test and send a screenshot of the results @lucid dove

[lucid dove]

wallah @night cloak

[night cloak]

Your internet speed has nothing to do with latency though.

[lucid dove]

ik

[night cloak]

I need to report a verbal abuse

[lucid dove]

actually it does a bit

[night cloak]

Sure, @night cloak, head to #discord.

[lucid dove]

but the dns change thing doesnt work

[night cloak]

I meant in pubg

Just report the user in-game and/or block them?

@night cloak k thanks

Have a good one.

[stone frost]

The game is overwhelming on my phone, I said I am an emulator until I get the new emulator PUBG Acmiyo is staying at 98%? REASON?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @stone frost.

[night cloak]

So you're facing high ping issues, @lucid dove? Or ping is fine and just latency?

[lucid dove]

ping

high ms

look above

game ping in lobby is just fine

[cyan stirrup]

hello can i check who views my gaming profile?

[night cloak]

@cyan stirrup. Unfortunately you can't

From what I have read above, you tried everything. Did it occur to you it might be due to the high network traffic because of the lockdown in your area perhaps, @lucid dove? Since how long have you been facing it exactly?

[cyan stirrup]

ayt thanks

[lucid dove]

no its been happening since the start of my pubg career

if i ever had one

[night cloak]

You could try a different network

What region is it again? Australia?

[lucid dove]

yes

[night cloak]

Well as of now, there are no dedicated servers for that region. So players form that region tend to play on either North America or Asia. Which one do you play on?

[lucid dove]

asia

it usually has lower ping

[night cloak]

Have you tested your ping on North America?

[lucid dove]

then the other servers and yes

[cyan stirrup]

btw where can i find some good control schemes for 2thumbs no gyro?

[night cloak]

Hmm I understand

@cyan stirrup Youtube is your best bet

[storm willow]

@cyan stirrup you may find a lot in YouTube

[cyan stirrup]

ayt thanks again

[night cloak]

Or I suggest you go to training mode yourself and test it

How much ping do you get, @lucid dove?

[lucid dove]

200 very unstable

[night cloak]

Do users from your region have the same issue?

[lucid dove]

randomly increases to 500

all my friends seem to have the same issue but its not a severe

as

[night cloak]

Hey it's fine, just practice, @cyan stirrup. I suggest you keep your sensitivities mid way, then increase and decrease accordingly. Further non-related support discussions can be carried on in #pubg-mobile. All the best.

[cyan stirrup]

oh my bad, thanks again for the tip

[lucid dove]

any ideas

[night cloak]

I understand, @lucid dove. Best thing you can do is try with other networks like the staff suggested you. Do repeat the fixes they suggested you as well. If your friends are not facing this severe issue, then it's just a network problem from your end. Apart from that, do continuously report your issue in-game with your friends until a fix can be worked on if you raise enough awareness to the matter. Good luck.

[lucid dove]

i know a fix

add oceania servers

[glossy sable]

Just wondering, what's your device?

Oh.

You can say that in #old too, ask them to add Oceania servers. Not likely to come this year though, they didn't even finish the Africa ones.

[lucid dove]

literally every game has oceania servers

[night cloak]

Do you usually run apps in the background while you're playing, @lucid dove?

[lucid dove]

okay i said to add oceania servers in feedback and no

[glossy sable]

Don't forget PUBGM is relatively new, only 2 years. Africa servers are in the works, and Oceania will come later.

[lucid dove]

just pubg

i gave the people a friendly reminder to add oceania servers in the game

i hope the people in feedback-bugs reply

[glossy sable]

Not sure we have the same definition of friendly.

[lucid dove]

we do

[glossy sable]

However:

Just wondering, what's your device?

[lucid dove]

p30

wifi card isnt that bad

its not ma davyce

[glossy sable]

Huawei, correct?

[lucid dove]

yes correct

[glossy sable]

Try to kill the unnecessary background services, like social media apps that are always running in the background even if you didn't start them.

[lucid dove]

i accidentally deleted all my social media apps

so i know it cant be that

[night cloak]

Do you use any native game boosting apps?

[lucid dove]

no

all i have on my phone is some games a browser and google apps

[glossy sable]

How can you accidentally delete those?

[lucid dove]

its very simple

[night cloak]

Do you have Sync enabled?

[lucid dove]

because i factory reset my phone a few days ago and yes cloud sync is enabled

its already back uped

uploaded

[night cloak]

Can you try disabling Sync while playing and check if the issue persists?

[lucid dove]

brb

nope

still the same problem

connected me to krjp

Back to asia

[normal fulcrum]

@lucid dove Sorry to barge in, but the speed test you shared above showed high latency. It is for sure an issue with isp

[lucid dove]

Hmmm

Yea but most of the time it's more like this on my phone phone

[normal fulcrum]

Tbh, if we do a speed test, no matter how slow or fast internet speed is, we get 2 to 10 ms. During gameplay, we get 40 to 80 ms. But you have 33 ms already. Can you check how much jitter you're getting in speed test?

Try speed test by ookla, available in play store

@lucid dove Here's an example of what I'm talking about

[lucid dove]

Ploop

Shows 190ms lol

So it's error on my end?

[normal fulcrum]

Your latency is too high, ask your isp to fix that

[lucid dove]

B r u h

I just got pranked

By my isp

[sand path]

Reduce load

[normal fulcrum]

And please try speed test app by ookla @lucid dove, it is available on play store

[polar marsh]

@worldly hinge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid dove]

???

[normal fulcrum]

30ms is still high. Specially for wifi

[lucid dove]

30ms in game?

[normal fulcrum]

Nope, 30ms during speed test

[lucid dove]

So what do I do

[night cloak]

Contact your ISP again

[lucid dove]

Oh not those indians

[stray forum]

look at this

[night cloak]

There is no need for such comments here.

[lucid dove]

Nani!

[stray forum]

i have low internet speed

[lucid dove]

What ur ping

[stray forum]

look my ping in game

[normal fulcrum]

@stray forum Is there anything you need help with?

[normal fulcrum]

Ohh, your sharing your experience. Thank you @stray forum

[stray forum]

@normal fulcrumyou r very welcome

[normal fulcrum]

@lucid dove As you can see, speed has nothing to do with latency or ping. And since you have high ping issues, it is definitely an issue with your isp. And regarding your suggestion to add a server, it has been recorded and will be forwarded, if haven't been forwarded already

[stray forum]

@normal fulcrum can i ask a question plz

[normal fulcrum]

Definitely you can

[stray forum]

@normal fulcrumis it possible to merge account in pubgm ?

[normal fulcrum]

Unfortunately not, accounts cannot be merged or transferred.

[stray forum]

@normal fulcrum thank u i just wanted to know

@normal fulcrum is it possible that teaming can be banned or not

[lucid dove]

Ofc lmao

OK so the only way to fix the issue

[normal fulcrum]

Teaming up is not allowed. It is, in a way, cheating to get advantage of other players. If someone is caught teaming up in any classic match might get punished accordingly

[lucid dove]

Is to call my isp again

(30meritdeduction)

[normal fulcrum]

Is to call my isp again
@lucid dove Yes. Ask them to reconfigure your dns. They can do it remotely too

[lucid dove]

K ty

I'll let you know what happens

[normal fulcrum]

Sure

[lucid dove]

Pls work man I beg u

[normal fulcrum]

Who? Me?

[stray forum]

@normal fulcrum i played a bonus challange solo queue with 2 ticket for better reward and i faced do many players teaming than i end up facing 2 players teaming with each others

[lucid dove]

Idk noone

[sand path]

Report team ups ingame. @stray forum

[lucid dove]

Just hope I can experience peace

[sand path]

Reduce load on your wifi @lucid dove

[stray forum]

@sand path i did for long time ago but they still playing

[sand path]

Well if they do it consistently. They will be banned for unlawful alliance.

[stray forum]

i do even have video proof @sand path @normal fulcrum

[sand path]

Nope...we don't report team ups here @stray forum

#cheater-reports is only for plugins

[night cloak]

oh then my bad @sand path

[stray forum]

@sand pathi reported them in cheater report section too but my post has been deleted don't know why even i followed the pinned msg

[night cloak]

Just report them in-game like you've been advised by the staff.

[stray forum]

does the bluehole mode is coming in next update ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @stray forum. Once we do, we will publish further information in #news.

[faint escarp]

Yo,wtf developers

my ping in the game is 30-60, why the hell is this little man running, I can do nothing when this download appears

[night cloak]

Have you tried the regular fix of repairing your client, @faint escarp?

Seems to be a network issue.

Unstable internet connection @faint escarp

[faint escarp]

my ping is normal without jumps, this is again a problem with the servers of this game

[neon turtle]

I am sorry if this question has been answered before but when is the new 0.18.0 update coming out?

[sand path]

You play on data? @faint escarp

Mid may @neon turtle

[neon turtle]

Thank you

[faint escarp]

@sand pathyes

[sand path]

Can you do a speed test on ookla?

[faint escarp]

Ok,wait

@sand path

I from Russia,server EU

[zinc plume]

.

I need help, I accidentally removed my pubg from Facebook and now I cannot login back to the account how do I do this

[sand path]

@faint escarp you can see the fluctuations yourself.

[night cloak]

You might need to contact the customer service @zinc plume

[zinc plume]

Where do I do that

[sand path]

The 0.8% loss is causing that loading screen to show up

[storm flume]

You can contact the customer service via the game settings, @zinc plume. Refer to subpoint 5.3 in #faq for further instructions.

[bright sand]

Guys. How to show the ping bar? It's hidden. Not visible

[proven scaffold]

@flat wing your rating does it apply to your friend rating
and your friend rating does not apply to your rating
@vagrant onyx Now daily limit is incredibly to 35

[night cloak]

@bright sand Bottom left

[bright sand]

@bright sand Bottom left
@night cloak it's not visible. I tried everything to show the bottom bar but couldn't

[sand path]

Ehh?

[night cloak]

@bright sand I can see it in the screenshot?

[bright sand]

I tried graphics options but none worked

Omg why not ingame

[night cloak]

Look down left in the corner. It's right there.

[bright sand]

Yeah I see

[sand path]

Make sure the display style is correct @bright sand

Notched ,rounded corners etc

[bright sand]

I will check again. Thanks alot

[flat wing]

@proven scaffold > @vagrant onyx Now daily limit is incredibly to 35
@proven scaffold wdym

[cloud wing]

What is this issue

Ima tear my hairs off

Ping spikes and now this

[night cloak]

Hi

There is a glitch with m416 iron sights if you use them in a TDM match.It only happens with M416 iron sights.

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

Please avoid going off-topic. You can have unrelated conversations in #chat.

[dawn remnant]

Once she blocked me then i added her to my friend list, but now i m not able to send popularity to her

Plz help me

[sand path]

Make sure she unblocks you....it may take time for the popularity section to sync. @dawn remnant

[wet stream]

I have a personal matter sort of in global version. My friend keeps getting an error msg . “Failed to send gift . Player has blocked you” when they try to send popularity chicken etc. but I go to my friend tab and look At blocked users there’s no one there. Besides how can they be in my friend list if they’re blocked? Please help

[cloud wing]

Wow my issue just got ignored

[wet stream]

No way I have the exact same problem I didn’t even read

[dawn remnant]

@sand path i have her id, Theirs nothing in the block list. Plz help

[edgy prawn]

Hi Pubg!👋
I want be a player at club open so please can u teach me it ❤️🥺
Pls answer me 🙂

[sand path]

@dawn remnant give it some time to sync

@edgy prawn what???

[edgy prawn]

@sand path l want be a player at club open so pls can u help me?

[sand path]

Ehhhh? " you need to qualify for that @edgy prawn

@cloud wing I'm unable to play your video

[cloud wing]

Anyone has any idea about the constant "loading" shown on screen

[sand path]

Can you describe the issue?

Try dns 1.1.1.1 @cloud wing

[cloud wing]

Stuck in lobby

[sand path]

And reduce load on your wifi

[cloud wing]

It shows "Server error'

[sand path]

Yeah try dns 1.1.1.1

[cloud wing]

Will using third party dns service void pubgm tos?

[edgy prawn]

@sand path so what I can do?

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @cloud wing. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

Pmco qualification are over @edgy prawn you may try next time.

[cloud wing]

Ok thanks
Trying it

reinstalling the game again 😩

[sand path]

Why?

Try dns

[cloud wing]

Uninstalled it in rage

[edgy prawn]

@sand path thxx when it starts again?

[turbid basalt]

1.1.1.1 is it safe?

[cloud wing]

thanks anyways

[sand path]

@edgy prawn no ET yet

[edgy prawn]

@sand path then how can I do it ?

[sand path]

@turbid basalt yes follow the #faq 4.5

Do what?

They'll probably be in November

[violet mist]

What month will the 0.18 update arrive? any information?

[edgy prawn]

I mean next time when club open starts so what I do to be a player at it?whats condition? @sand path

[sand path]

There are no conditions. There will be qualification rounds @edgy prawn like crew challenge

[edgy prawn]

@sand path thank u sm 🥰

[violet mist]

@sand path do you have any information

[sand path]

About?

[violet mist]

What month will the 0.18 update arrive?

[sand path]

After Mid may

[polar marsh]

@clear anchor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flat moth]

A

[sullen elk]

Pls help

Whats the problem?

@moderators

[night cloak]

@sullen elk the problem is from your internet connection

[brazen elk]

hi

[sullen elk]

My download speed is ok

Everything running jst fine

[night cloak]

Do a speed test from ookla @sullen elk

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brazen elk @flat moth. Remember to read through #faq before asking questions in the support channels.

[sullen elk]

Is it a dns issue

[wraith silo]

Why is my ping high in every mode even I have a good connection

[sullen elk]

Rock47

[brazen elk]

I have a problem

[wraith silo]

@everyone please tell me how can I fix it

[night cloak]

@sullen elk do a speed test and post the result

@wraith silo @brazen elk could you guys state the issue

[sullen elk]

@night cloak

[wraith silo]

@night cloak my issue is: my ping is high in every mode (classic, arcade, evoground) even if I have a good internet connection

[night cloak]

@sullen elk restart the game and check again

[sullen elk]

I reinstalled it fresh

And still this

[night cloak]

@wraith silo do u have any high jitter

[wraith silo]

@night cloak wait

[brazen elk]

lntegrity was discounted without reason

[night cloak]

@sullen elk make sure there are no downloads happening in the background

[fervent rock]

Can we use gfx for better gameplay?

[night cloak]

@brazen elk banned

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @fervent rock.

[north beacon]

Hello can someone help me bout my account

[wraith silo]

@night cloak here's the result

[night cloak]

@north beacon could you explain that

@wraith silo low download speed and jitter. Contact your ISP

[wraith silo]

@night cloak I didn't understand

[night cloak]

Contact your ISP @wraith silo(internet service provider)

[smoky horizon]

hello, I made an in-game purchase. I bought a box that costs 20UC plus it didn't appear in my inventory.

[north beacon]

My account was linked to my twitter, and then someone stole it, i be able change twitter again but the problem is he link it to his google play too, when i play always get logout ,cause login from another location
@night cloak

[storm flume]

You can contact the customer service via the game settings, @smoky horizon. Refer to subpoint 5.3 in #faq for further instructions.

Please refer to subpoint #2.5 in #faq for further information, @north beacon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Please i need a help from PUBG MOBILE INDIA OFFICIALS

[polar marsh]

@umbral sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please i need a help from PUBG MOBILE INDIA OFFICIALS

[sand path]

What's the issue? @night cloak

[night cloak]

@sand path I need to know that when will you release Dosti ka Naya maidan Season 2 in PUBG MOBILE INDIA YouTube channel

[sand path]

If there are plans for it ...it will be on the official Indian accounts. @night cloak

[night cloak]

THANKS @sand path and can i purchase UC from Midas Buy Website

[polar marsh]

@merry ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

https://www.pubgmobile.com/pay
@night cloak

[nova bloom]

My ping is constant 968 ( my network is perfectly fine 720p videos are running smooth) I tried reporting ingame several times 'Unstable connection' but nothing seems to work.

[wraith silo]

@night cloak and, how can I do that?

@nova bloom same here bro

[night cloak]

@wraith silo contact the one who provides the internet connection

[wraith silo]

@night cloak isn't there any other way?

[night cloak]

The problem is from their side @wraith silo

[wraith silo]

@wraith silo should I email them?

@night cloak

[night cloak]

You could make a call or email them @wraith silo

[wraith silo]

What should I email them? I mean, you tell me what should I email @night cloak

[stray forum]

@night cloakhow to share your discord link to other people

[fervent rock]

Can we try WE GAME? @night cloak

[sand path]

Yeah @fervent rock

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[night cloak]

@stray forum^

[sand path]

@fervent rock

This one only.

[stray forum]

thank you

[wraith silo]

@sand path what does this app do?

[night cloak]

Wtf is going on dc is back?

Like pubg claimed he is banned and he is back in #1 Asia

[sand path]

New account @night cloak

Will try to get that one banned too

[stray forum]

@sand pathis this app legal and doesn't refer to be third party app

[wraith silo]

@stray forum what does that app do?

[stray forum]

@wraith silo first time i hear about it like u bro i'm also wondering

@wraith siloi'm not gonna download it enless i get an aprove from them to download it

[echo drum]

Anyone who can help me to remove Twitter account from my pubg account?

My Twitter account got hacked and they have changed all the data.

[stray forum]

@wraith silo Key features:

• HD quality, give you better PUBG experiences.
• Breakthrough PUBG limitation,boost gaming performance up to 3 times
• Matching better solution base on device,speed up your phone by one tap
  if it is true than it can modify ur game which is illegal by the policy of tencent

[sand path]

@stray forum that app only clears the ram

And is an official app....you'll have to link it with your pubgm account. @stray forum @wraith silo

[stray forum]

@sand path thank you so i can download it then

[sand path]

Yeah...its basically more better used to see last 50 matches and other statistics. @stray forum

[stray forum]

@sand path awsome

[night cloak]

Hey, I need clarification on the smoke glitch?
So, if somehow there is an epic moment and that glitch happens to in the match but you are not aware that it was a glitch and happen to get some advantage from it without yourself knowing that.
How does this sounds.
Cause this happened today in PMPL South Asia Scrims and our team from Nepal got disqualified from it. Even if that glitch wasn't there the chances of Nepali Team Elementrix winning was 90% and now they get no points from the match... what's with this rule...duh.
The team had a chicken dinner and had 4 members till the last zone with only 1 member from 2 teams remaining with one outside zone doing healing battle and one who came near our squad andgot killed cause he was believed to be using the smoke glitch as an advantage.
Our team played brilliantly and had won $700 and after that they don't get any points and have won only 200$.
I am here to request the authority to clarify this glitch and to show proof that how this even happen cause this event was a big thing for a Nepali Gaming community...
So, I humbly request the authority to clarify about the glitch.
Thank you.

@spring void

[tribal palm]

What's the problem?

[sand path]

@night cloak contact the staff who holds the custom

[tribal palm]

Can't Play

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @tribal palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tribal palm]

@sand path @night cloak @vagrant onyx any issue?

[sand path]

Follow the faq @tribal palm

[night cloak]

It's sponsored by PUBG Mobile .
So, I came here to request for clarification on this event.

[trail swift]

Hello support I want to know my clan rank it is 0.4percent now how to be in top 100

[sand path]

Well the participating teams are in constant contact with the organizers @night cloak

The Esports division is different

[night cloak]

Yes they are and I just wanted to relay the information 😊.

[quartz wing]

Is there any support number or a forum for help with logging in my account?

[sand path]

@quartz wing what's the issue?

[trail swift]

Tell me what is this

[sand path]

Revive @trail swift

[trail swift]

Then right one ? @sand path

[polar marsh]

@quartz wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Oh wait

Let me check

[trail swift]

waiting

🤔

[shadow venture]

what issue today to laggy

[sand path]

Yes ...for using abilities in infection mode. @trail swift

[night cloak]

This guy was actually invisible in the game or shooting me from across the map

[proven scaffold]

@sand path infection mode available??

[sand path]

Nope @proven scaffold

Feel free to report him if you think he's a cheater. @night cloak

[proven scaffold]

@sand path i got a video evidence of hacker

[trail swift]

Ok @sand path tnkhs

[stray forum]

@sand path i wanna post a pic if u can help me here or move me to an other section cause i need help about this one

why can't we change the position of this 2 option in control settings

can someone rzmove this warzone post from here plz

[sand path]

Ummm.....report it in #old

[molten forge]

@trail swift that button was for a temporary mode. In zombies darkest night 2 for a limited time you could activate special abilities with that button.

[swift ember]

Hello, at the Crew Challenge the Middle East in the semifinals again cheaters, that Crew Challenge played cheaters and now play cheaters. complaints were filed, they wrote to the post office nothing helps. are available. Answer one question, will they be banned at all or is this game already completely bought by the Arabs with cheats?

waiting for an answer

[sick hazel]

How can I get my account back?

[sand path]

@swift ember they will be banned. If you have video evidence feel free to post it in #cheater-reports in compliance to its pinned messages when it opens on Monday.

@sick hazel did you click on delete account?

[sick hazel]

No...my friend click on parental control and press "no" and that happened

And I am 16 and i don't know why I have parental control

[swift ember]

At that time, we threw video evidence, we were really told by cheaters, but they did not ban them, although they said that they would be banned. I can’t understand what the developers are all the same for the game

[sand path]

@sick hazel check the playstore account connected to it and find parental control for pubg mobile.

[storm flume]

Hello, @swift ember!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[sick hazel]

I activated on playstor but nothing happened

[sand path]

You need to turn off parental control

Can you post a screenshot of it? @sick hazel

[sand path]

@sick hazel may I know the country you live in?

[sick hazel]

Romanian

[sand path]

And if you have a parent linked to that account ....you need the parent to allow it

[sick hazel]

I don't have

[stone dove]

@sand path you are official here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stone dove. Remember to read through #faq before asking questions in the support channels.

[sand path]

We are looking into it @sick hazel , what's your UID and IGN

@stone dove yes?

[sick hazel]

5433432231

[sand path]

Meanwhile you can contact customer service and ask for cancelation of deletion.

[sick hazel]

I tried

[sand path]

No replies?

[sick hazel]

No

[sand path]

Okay ....let's see what they say...

[unreal tendon]

no

[night cloak]

@unreal tendon do you need any support

[sand path]

It's been forwarded @sick hazel

[sick hazel]

Ok...ty very much for help @sand path

[unreal tendon]

@night cloak what is ur role for?

just asking xD

[night cloak]

You could have the conversations in #chat @unreal tendon

Staff Role = contributor

[sand path]

Staff role @unreal tendon

[stray forum]

where do i find redeem code for pubgm

[sand path]

During events?

[stray forum]

@sand path thx

[stone dove]

@sand path I just wanted to know if switching to fpp in smoke is glitch and is it fair to use in competitive

?

[sand path]

It's fair to use in competitive as far as I know ...unless the rules say otherwise. @stone dove and no it isnt a glitch.

[storm flume]

Please refer to subpoint 6.3 in #faq for further information, @unreal tendon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stone dove]

@sand path can you check whether there is any rules regarding this for PMPL

[sand path]

Smoke missing completely is a separate issue. @stone dove

And that is exploiting bug

If the Nepal team wants to question the decision. They are in frequent contact with the organizers. @stone dove

Its upto them ....I hope you understand.

[stone dove]

No no i am talking about the visibility of enemy while switching to fpp in smoke

[sand path]

Not about what happened today?

[stone dove]

Ok i get that thanks for your concern 👍

@sand path well it was about Nepal team
I was just hoping they got punished for nothing so i was curious
Thanks for the reply😄

[sand path]

Their team member had no smoke at all.

No problem.

[stone dove]

@sand path ohh i get it now
I think the players themselves got confused about what was the issue
They were talking about the fpp switch which got them disqualified in insta so i just ran up here to know about it

[sand path]

Well it was a scrim

[stone dove]

@sand path yeah but being a supporter it was little hard for me

[sand path]

If it happened in the main event....they would probably scrap the entire match and do it again since it wasn't intentional

[sick hazel]

Still not responding?

[sand path]

@sick hazel it will take probably a day

[sick hazel]

Oh...ok

[sand path]

Keep your dm's open

Someone may contact you

[flat wing]

How many days exactly till the end of season pls

@sand path

@little root

[sand path]

You can find it in the season section @flat wing

[flat wing]

@sand path i cant open rn

[old scarab]

What's error 154140716?

[night cloak]

@old scarab internet connection problem

[old scarab]

@old scarab internet connection problem
@night cloak
Yeah. But the thing is, everything else is working find.

Fine*

I mean, my KR PUBG and Game for Peace
... both working as expected.

But PUBGM global ain't xD

[storm flume]

Please refer to subpoint #4.10 in #faq for further information, @old scarab. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Or you could try a DNS

[old scarab]

I tried.

I'ma restart my phone and see if it does the trick.

Thanks for your input @night cloak

[minor linden]

Hello pubg mobilz

[polar marsh]

@minor linden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[magic kiln]

bruh i cant change my name to
Turbo ͜͜͡〆
its nohwhere near 14 letters -_- and i see people with this in there name all the time

[native osprey]

Hellow

[polar marsh]

@native osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[eternal remnant]

does this unlink my pubgm acc from my current pubg acc?

[night cloak]

Account once linked can't be unlinked @eternal remnant

[eternal remnant]

oh okay thanks

[lethal patrol]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lethal patrol. Remember to read through #faq before asking questions in the support channels.

[lethal patrol]

Someone hacked my friend account

[night cloak]

@lethal patrol contact customer service

[lethal patrol]

I contact there but I didn't get solution

It's serious problem he hacked his Facebook and now using his pubg account and abusing all

[night cloak]

@cunning pawn this ain't a place to chat or spam gifs

@lethal patrol contact FB and regain the access

[crisp garden]

Contact fast

Fb*

[night cloak]

This is strictly for support related matters. Please use #chat

[lethal patrol]

I try my everything that I can do , contact Facebook but he changed our access now I only have by tencent if they stop his access

[night cloak]

Is there any other linked account with it

[lethal patrol]

They removed all

[crisp garden]

You can't unlink a linked account

[night cloak]

Contact customer service

[lethal patrol]

But they did idk how

Is there also customer service

[versed relic]

hello

[storm flume]

You can contact the customer service via the game settings, @lethal patrol. Refer to subpoint 5.3 in #faq for further instructions.

[lethal patrol]

I lost my one account already, and I don't wanna my friend lose his too

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @versed relic. Remember to read through #faq before asking questions in the support channels.

[versed relic]

i have a question any one can reply ?

[crisp garden]

@versed relic what

[versed relic]

i send to pubg messeges on my email and in pubg

no body reply to me why ?

how i can contact direct support on someone work there

[crisp garden]

It takes time for them to reply

[night cloak]

Make sure you do use this mail to contact
[e-mail]
@versed relic

[versed relic]

yeah but from 1 week

yea yea im sure for this email

same email

[night cloak]

It depends on the number of queries they have at the moment

[lethal patrol]

5218439031
This is hacker I'd

[crisp garden]

@lethal patrol do you have any video for proof

[sour copper]

Hey

[versed relic]

i will wait agaim 1 week ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sour copper. Remember to read through #faq before asking questions in the support channels.

[lethal patrol]

They hacked my friend account, I have voice call proof, they were demanding money for account

[versed relic]

@crisp garden in google he tell us go to discord and there you ask and in the same moment , you ask and there tell you ! ://

[serene fulcrum]

Hello pubg support I am seeking help here. Some hacker stole my pubg account

[night cloak]

If you have any queries please do state that @versed relic

@serene fulcrum contact the SM customer service

And regain the access

[serene fulcrum]

But the hacker hacked into my sm account and posted something against the facebook guidelines

I am unable to login to my pubg account I had spent so much time and hard work and money on my ID

[lethal patrol]

That same with me @serene fulcrum

[polar marsh]

@versed relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene fulcrum]

Yes I opened a site called indianuc.com and they got my facebook password and then linked their twitter into my pubg ID please help me im in pain

[night cloak]

Only the customer service could help you with that @serene fulcrum @lethal patrol

[lethal patrol]

Bhai tera drd m smj skta hu @serene fulcrum

[storm flume]

Please do not use any other language aside from English in this channel, @lethal patrol. Refer to #613267301243944960 for language channels.

[serene fulcrum]

@Rock47 customer service of which platform?

[night cloak]

Security of your account is your responsibility. You should never share your account credentials with anyone or on any website no matter how secure the site is.
@serene fulcrum

Fb

[serene fulcrum]

But the site was made such so that the got me into in I mean its my fault but i think support should help me how to fix problem

[night cloak]

Only the trusted way to buy UC is from
https://www.pubgmobile.com/pay

[serene fulcrum]

Facebook took my account down is there any other way that pubg can give me access to my pubg account? Because facebook is not helping me to get my account back. And i had my pubg account since season 2 and i bought royale pass since season 4 till season 12 i and i was ace teir since season 3 please help me I have every details of my oubg account if you want. Payment reciepts, screenshots of items which i had gotten, screenshot of my lobby, screenshots of my in-match gameplay, i have recorded matches.

[night cloak]

I'm afraid so .is there any other account linked with pubgm @serene fulcrum

[serene fulcrum]

No sir, the hacker linked a twitter account into my pubg account too.

And facebook is ignoring my requests

[blazing saddle]

@serene fulcrum Your Facebook account was blocked. Not PUBG MOBILE.
For example, if your samsung device breaks down, will you contact Jio support?

[serene fulcrum]

@ToRoiD no but I will buy a new samsung device and put that jio sim into new samsung device.

Sim is important not device

[blazing saddle]

And the Jio sim will still work. Exactly the same way, PUBG MOBILE will still work once you get back access to your Facebook account. Contact Facebook support try to get back your account.

[serene fulcrum]

And the same goes here I want my Id back into some new email or fb account

[night cloak]

@serene fulcrum that can't be done

[serene fulcrum]

But how come.. i mean i even know the date when i joined pubg.