questions

[bleak parrot]

Does the Admin or the pubg devs look at our posts,comments,where the f are you guys???we,your consumers are complaining here,ive spent 9000₹ on this game.can i atleast get a HELLO??!!!!

[sand path]

Hello

How can I help you?

[bleak parrot]

Read what i posted???

[sand path]

Where ?

[bleak parrot]

Do i look funny to you??are u f trolling?? Ive spent real money on this game,not only me, you should listens to you consumers.

Look up

[sand path]

The skins post?

[night cloak]

@bleak parrot don't be sad, what's your issue :D

I'm unable to check my region standing in other server than asia, I have more wins in North America but the region ranking page just shows the results from Asia Server

[sand path]

@night cloak it depends on your flag

[night cloak]

rip

[idle elm]

Look it

[night cloak]

@sand path people with indian flags have ranking with the stats in other servers like middle East or North America

[sand path]

Did you see #cheater-reports @bleak parrot

[night cloak]

@idle elm what's the issue?

[idle elm]

I cant change my name

[night cloak]

@idle elm character limit is exceeded

[idle elm]

Pubg said there are 14 characters

[storm willow]

Some special characters takes more than one space

[idle elm]

In there I have is 11

[storm willow]

what error message you get?

[idle elm]

@storm willow really?

🤔

[night cloak]

@storm willow nice tag

[storm willow]

Lol

@idle elm yeah special fonts occupy more than one space

[night cloak]

I want to see my ranking in Asia server, with my stats from the north American server ! I stand at #48 with my north American stats

[solar apex]

Hi, my brother's account on the game has been stolen so please help?

[night cloak]

@idle elm remove few characters and try again.

[storm willow]

@solar apex does he have access to atleast one linked account ?

[idle elm]

name cannot exceed 14 characters

I got this

[night cloak]

@night cloak if you're not in top 200, you can't see your rankings

[storm willow]

@idle elm yup. You need to delete some special char

[idle elm]

@night cloak ok ty

I will try

[bleak parrot]

@sand path cant they blocked me for complaining about the hackers.thats how you fix the hacker issue right??smart move

[idle elm]

Tanks guys😋

[sand path]

@bleak parrot the channel will open again in 6-10 hours.

[night cloak]

@night cloak I stand at #48 with the number of wins I have but I can't see the rank because the region is stuck to asia

[lavish gazelle]

I have reached crown this season but i am not currently on crown will i still get the title even if i dont finish on crown?

[bleak parrot]

Nope it wont

[night cloak]

@lavish gazelle yeah

@night cloakin north America, not in asian server.

[sand path]

Yes, did you scroll up?...take a look at how many got banned. @bleak parrot

[solar apex]

@storm willow Yes, he was tied on Facebook, the hacker hacked his account and entered the game through him, canceled the link and others to his account

[sand path]

Read the latest message in there. It's been closed for reviewing @bleak parrot

[night cloak]

@night cloak I have indian flag and I'm in ace in asia server but I have more duo wins in North America server than in asia, but I'm not able to see my wins in the region ranking

[storm willow]

Contact customer support [e-mail] @solar apex

[solar apex]

@storm willow ok, thank you

[storm willow]

What’s the issue @bleak parrot

[night cloak]

@night cloak can you provide screenshots on where you're unable to see your wins?

[bleak parrot]

Like ive said i dnt care about the hackers anymore,fix these.we players all need this

1.fps drops when enemies are close
2.hill glitch,its been there since season 2
3.high ping

Pubg mobile made 1 billion in the last 2 years.how is it that hard to fix these three will all the money you have

[night cloak]

volunteers aren't directly linked with Tencent gaming corporation.

[bleak parrot]

If youre not telling them this.dont bother replying

[storm willow]

Post your feedbacks in #old or contact customer support directly via [e-mail] @bleak parrot

[night cloak]

rude ;-;

[sand path]

There's a chain. You may put it in #old

That channel is directly connected to the devs

[bleak parrot]

Been muted on that channel for 5 hours

This isnt helping

[night cloak]

@night cloak see my wins in both the servers, I have more wins in North America but the region ranking is only showing my wins from Asia server

[sand path]

Teaming up with hacker is against ToS and will be punished accordingly.

[night cloak]

@night cloak ???? Please reply

@night cloak yeah, i was going through your screenshot.
well what's your rank in duo fpp NA?

@night cloak I'm not able to see my rank in North America

Hallo

Device: POCOF1

Facing Issue in this account:
IGN- 4D彡ZyLeR
Character ID- 528248652

Issue: I have two PUBG account. I play from both account in same phone Poco F1. But I'm facing frame drop/lag in one account while other account is working fine. I have tried reinstalling, resetting but nothing worked yet. I have same graphics, sensitivity, same settings have applied in both accounts.

Please respond me what's the solution of it.

I hope you hear my problem to the other please

@night cloak well I'm sure but i think the region ranking sytems shows the wins from the highest ranked server.

[clear stone]

I can get beta download link for IOS?

[night cloak]

@night cloak #old

[bleak parrot]

.

[sand path]

@night cloak logging in with fb causes lag sometimes.

[night cloak]

@sand path yes it is logged in using facebook

@night cloak what's your issue?

[sand path]

Try different option

[night cloak]

while another account is logged in using google

[bleak parrot]

Ooh u hd to mute me for the last 2 post ive made....pro move guys,pro move

[night cloak]

@sand path what is the other options brother?

[bleak parrot]

Im one of your most faithful players.pubg bought me back to playing games which ive stopped back in 2013 and this is how you guys repay me???!!

[sand path]

The second account you linked to it @night cloak

[night cloak]

@clear stone i guess there's only 1 beta link available atm, and you can get it from #news just scroll up in that channel.

[sand path]

@bleak parrot this channel is for support. We cant do anything about the skins.

[night cloak]

@sand path but I have all the achievements there and I'm also in a Clan.. We play tournaments

[clear stone]

@night cloak thanks brother

[bleak parrot]

Goodnight

[sand path]

@night cloak you can bind two social media accounts to one pubg account

[night cloak]

@night cloak I think this is not the case, cause every play at the top ranking in is gold league in the ranked server but has higher ranking in other servers !

@sand path how's that?

@bleak parrot read #613267301243944960

[storm willow]

@bleak parrot As said earlier you aren’t muted anywhere.

[sand path]

Go to settings and clock on the plus icon @night cloak

[bleak parrot]

WHATEVEA

[night cloak]

@night cloak well , @storm willow can you look at his issue?

@sand path

[sand path]

Login with the Twitter @night cloak

[storm willow]

@night cloak why is your KD 0.0 in NA? May be that explains it why

[night cloak]

@sand path how to bind my google account

[sand path]

You can't...login with Twitter..and it should be fixed. @night cloak

[bleak parrot]

Are u guys devs or admins giving this complained issues to the devs??jusk asking

[night cloak]

Hallo

@sand path thanks I'm trying

[sand path]

We're just the discord guys. @bleak parrot

[bleak parrot]

Do u have any connections to them??

[night cloak]

@sand path

[sand path]

Yes @bleak parrot

[storm willow]

@bleak parrot Dev go through #old channel.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[bleak parrot]

Then screenshot the issues ive posted and sent them,can you do that??

[storm willow]

that’s why we suggested you to post your feedbacks there, you may also forward it to CS [e-mail] @bleak parrot

[sand path]

Okay ..will do @bleak parrot

[night cloak]

hello everyone

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak parrot]

@sand path ok.see you guys after the next update

[night cloak]

@sand path There is no plus sign to bind my account with twitter

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@night cloak there's already a Twitter linked to it

[storm willow]

@night cloak you can only have maximum of 2 social media linked.

[night cloak]

Thanks Mate..Life Saviour.... Now it's working fine till now after login with my twitter account

@sand path @storm willow Thanks mate

[storm willow]

You’re welcome

[night cloak]

@storm willow well, the highest stats of mine are in North America then why am I seeing my region rank from Asia server

@sand path @storm willow @night cloak

[sand path]

The game might've marked your account suspicious and is waiting for a manual review. @night cloak

[night cloak]

@night cloak if your tier is less than gold then it wouldn't show in region rankings

@night cloak I'm in gold V

the specific one you're concerned about.

[storm willow]

Why is your KD 0.0 in NA

[night cloak]

he's blowing off himself and letting his teammates win for him.

@storm willow cause I've just killed one boy till now

[sand path]

Teaming up with hacker and dying early @storm willow

[night cloak]

@night cloak exactly

@sand path nah, hacks ain't necessary.

@sand path shut up ! You can check each and every match of mine, I play with Randoms only

[sand path]

Okay!

[storm willow]

@night cloak Contact ingame Customer Support.

[sand path]

Are you in gold 5 in NA? @night cloak

[night cloak]

@sand path @night cloak @storm willow please help me with this, the new week will start in few hours and I miss the title now then I'll have to wait for the next week

@sand path ya I'm

[storm willow]

we cannot help on this issue, you need to contact ingame customer support. @night cloak

[night cloak]

@storm willow no one reply from the in-game support, that's why every one approaches you guys on discord

[storm willow]

We can only provide limited help on discord.

[night cloak]

@night cloak do one thing, play few matches in that tier and don't blow yourself this time, rank up to the next tier i.e gold IV and check your results, I'm not sure if it will work 100% but you can try or ingame cs is the next option.

[sand path]

Change server to North america and go that that page @night cloak

[night cloak]

@sand path this is the problem there's no option to change the server in region ranking

[sand path]

Change it from the matching bar @night cloak

In the lobby

[night cloak]

@sand path ya I've tried all of this stuff but not able to fix this

[sand path]

This doesn't work?

[night cloak]

@sand path this is basically for changing continent and country according to the flags

Well thanks slot for the help from your side, appreciated

[normal fulcrum]

@night cloak You will be ranked according to the contry in region ranking. So even if you live in NA and selected flag of UK, you will be ranked in UK listing

[blissful shard]

Why it appears here that she gave me 1800, and she already gave me more than 5000 chickens

[night cloak]

visual glitch.

[normal fulcrum]

@blissful shard You can report it in #old withbss and issue

[torpid oar]

Why ?

Please help me

[normal fulcrum]

Make sure to write the report and post the ss in 1st message

@torpid oar Please translate

[torpid oar]

@normal fulcrum okey

We ended the connection due to a data error from the client please check your network connection and try again @normal fulcrum

Please help me

[normal fulcrum]

Thank you for that @torpid oar

[night cloak]

@normal fulcrum in that case all the top 10 ranked players have indian flag and are ranked on the basis of their wins in NA or Middle East ! How do they got rank

[torpid oar]

@normal fulcrum why is this ?

Please help me

[normal fulcrum]

So the issue with you @torpid oar is a connection issue. Make sure you have a stable connection and avoid changing from mobile data to wifi or vice versa again and again while in a match. Make sure device is not changed during a match

[night cloak]

@normal fulcrum please........

[meager ocean]

How many co leaders can be in a lvl 10 clan?

[normal fulcrum]

@night cloak Do you mean to ask how a gold player has so many wins?

[obtuse forge]

@night cloak Pretty sure the Inferno Rider helmet is not exclusive but yeah we'll have to wait and see.

[torpid oar]

@normal fulcrum thank ypu

Thank you @normal fulcrum

[meager ocean]

@normal fulcrum how many co leaders can be in a lvl 10 clan?

[night cloak]

@normal fulcrum 2 volunteers already told him to contact in game CS because he's repeating questions.

@normal fulcrum i just want to know why am I not ranked even having sufficient wins for the rank, if i was ranked then my rank would have been #45 in Asia (India) but I'm not being listed in the list

[lethal shale]

They are team up in solo fpp match #report #cheater-reports

[normal fulcrum]

@night cloak With 10 wins?

[night cloak]

@night cloak the region ranking shows my wins from Asia server but I have more wins in NA

[normal fulcrum]

@lethal shale Unfortunately we cannot do anything for players teaming up. You have to report them in game

[night cloak]

@normal fulcrum I have 104 wins in NA

@night cloak but the system is showing my wins from Asia servee

According to this I should have ranked

[normal fulcrum]

@night cloak Since when do you have this issue?

[night cloak]

@normal fulcrum I was trying to get a region title and I played for it and noticed it today

[polar marsh]

@lethal shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Please help me with this, new week is about to start in a few hours and if I miss this title this week then I would have to wait for 1 whole week

@normal fulcrum

[normal fulcrum]

Ok here's what you can do

[night cloak]

@normal fulcrum ????

[normal fulcrum]

Go in customer support from in game settings, send a message saying not getting ranked in region server. Select No in 1st automated reply. Select Yes I have checked in 2nd automated reply. Than you can share your cencern with them

[night cloak]

@normal fulcrum thanks

[lethal shale]

I have video proof

[normal fulcrum]

Make sure to mention it clearly that the game is not calculating points of NA server as best even though you have higher number of wins compared to Asia server

@lethal shale As I said before, we cannot help regarding regarding teaming up. You can report them in game after a match ends

[lethal shale]

It's not working

[normal fulcrum]

What's not working @lethal shale?

[obtuse forge]

A question, has this mission been a thing last year?

[lethal shale]

In game report

[normal fulcrum]

@obtuse forge You have to log in on March 21 for 3 consecutive years

[obtuse forge]

Yeah obviously... I'm not talking about that though

[night cloak]

I’m still confuse I’ve played soo many matches and still not gaining anything

[normal fulcrum]

@lethal shale No one gets banned instantly unless they are using some cheats or hacks. Once you report someone, their profile goes under investigation. If they're find violating rules, they will be punished accordingly

[obtuse forge]

I'm asking whether that mission was a thing last year or not.

Not how it works

[normal fulcrum]

@obtuse forge No it wasn't

[obtuse forge]

I see

[normal fulcrum]

@night cloak Must be a visual glitch. You can report it in #old

[obtuse forge]

Thanks for the reply. I was a bit confused about making it to 1 celebration only when I was active last year making it supposedly the 2nd celebration.

[jovial sky]

Can bot land by parachute???

[night cloak]

yes

[jovial sky]

One of my friend is a graphic designer in gameing field,he denied it,so how can I prove him

[night cloak]

ask other volunteers.

[night cloak]

i am pro player and i play from season 1 i lost crew chalene because some team with bronze accounts they run like good with1000 and they kill is from 300 metter i take a video

any help here?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

@night cloak post them in #cheater-reports and the follow the message format from pinned messages

and what with that me i lost top 100 from this hacker ?

this is the game ?

can't change your past, but make sure to have a better future.

[bold siren]

Yes, this is the game. Unfortunately, there will always be a cheater, we can’t do much about it.

[night cloak]

my fault for the past not pubg ??me i play the game fair how a guy with bronze account to play there with magic fast run

@night cloak reporting them is the only way. make sure you report each and everyone of them.

[azure folio]

When I Get Legendery Items My Clan Mates Doesnt Get The Perks! or Announcement! How Can i turn that send Perks Feature On!

[night cloak]

and what i report them and the ycome other 20000 hacker

pubg is 2 years now theu cant fix this system?

@azure folio let me check your issue.

btw, you've to manually collect them from perks.

and there will be no lobby notifications

[azure folio]

I Got 4 legendary through 20 Premium Spins .. Didnt Get The Message for Send Perks..

[night cloak]

once you are in the clan menu you'll see a ping in perks section if anyone has send any.

[azure folio]

Dear Maybe I Am Unable to tell u my problem.. i said i got 4 legendery

[night cloak]

yes, understood.

[azure folio]

but the system didnt prompted to send perks to clan

nor they were in clan perks

its happening for quite long... i cannot send clan perks

[bold siren]

You will be able to send when you get a mythic item from the crates, @azure folio.

[night cloak]

it works with legendary items sober.

[azure folio]

@bold siren joker didnt get a mythic.. look screenshots .. but still system prompted him to send perks

[bold siren]

^

[night cloak]

@azure folio did you ever sent any cp?

[azure folio]

cp stands for?

[night cloak]

clan perks

[azure folio]

yeah did them way back month or two

but i havnt noticed until now..

[night cloak]

restart the app, when it happens.

[azure folio]

thats not the solution cause its been long

i reinstalled the app like couple of times already

so restarting the app must not b the solution

i believe i once clicked on checkbox for dont remind again

[night cloak]

well, idk about that. you can ask in game CS if you need futher help/reference

[azure folio]

any mod out here?

[night cloak]

i believe i once clicked on checkbox for dont remind again
@azure folio rip, maybe that's why. try leaving the clan and join it again.

[azure folio]

anything i will lose?? if i leave my own clan and come back !!! quick guesses

except for Leader status for a minute or two?

clan points?

[jovial flume]

Hello

[night cloak]

Transfer the leader to a trustable Account it can be yours or of anyone else's. @azure folio

@jovial flumehi, do you have an issue?

[azure folio]

yeah no big deal.. its my family filled in clan... anything else i might lose?

[jovial flume]

i have spent uc accidentally

[night cloak]

@azure folio I'm not sure if you'll lose weekly points.

[azure folio]

clan shop points im curious about

them good for paints and bikes

[night cloak]

@jovial flume if you've already spent it, there's no way you can get it back because the game doesn't have any refund system so far.

@azure folio those will remain same

[jovial flume]

But I was not asked to confirm

[azure folio]

interval between joining a clan is set for like 2 hours??

[night cloak]

@azure folio maybe, well you can tell someone to invite you.

[jovial flume]

what about my problem

[night cloak]

@jovial flume can you elaborate on the issue?

[jovial flume]

He pressed the egg at an event and I thought it was free and did not ask me to agree to release the

i pressed

so?

[night cloak]

@jovial flume well, you should have read rules before Playing.

[jovial flume]

But as soon as I clicked on the egg, I spent the uc

and i have spent 400 uc

Originally, I only got temporary clothes

can you help me?

[night cloak]

well, if you have any purchase related matter you can proceed to ingame customer support.

[jovial flume]

where?

[left jolt]

Go to Settings

And at the bottom you will see "Customer Support".

[night cloak]

bottom left next to logout. @jovial flume

[jovial flume]

ءSend them, but nobody answers

[left jolt]

Have patience 😛

[jovial flume]

f... my chance men

😩

[left jolt]

Although I'm not sure if they will refund you if you bought anything accidentally.

I doubt.

[night cloak]

@jovial flume you'll have to wait. you're assured to get a reply within 5 weeks.

[jovial flume]

hope that the response is not with we can't return the money to you

[night siren]

There is information, will cheaters be removed from the top 100 Crew Challenge

[fallow root]

I can't login to my facebook? Someone help

Someone help

[pine frost]

Hi

[proud bridge]

@night siren вы на каком месте?

[spring onyx]

Wanna play

Kade

Hey

[polar marsh]

@pine frost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opaque mist]

any way to fix this?

cant use mic

[timid wren]

So basically my game was lagging and freezing so much and at that point i had to uninstall my game and install it again and when i did that my accaunt was just suspender , literally i didn’t do anything else

[fallow root]

How can I contact facebook? I can't login

[timid wren]

I need HELP ASAP!!!

[opaque mist]

@timid wren press file claim

[timid wren]

I did also i texted them on gmail NO RESPOND

[opaque mist]

it takes a while for a response

[polar marsh]

@timid wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wooden frost]

What do you get when approving?

[polar marsh]

@raw sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender solar]

Hello

[knotty totem]

@lime juniper Hi , I need help

@ItzHolmes#2942

[slender solar]

@covert mason i need help 😫

[covert mason]

About what?

[polar marsh]

@slender solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @knotty totem. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@last viper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blissful jungle]

I got banned cos im too good

[polar marsh]

@solar crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solar crescent]

Help.

I need the support help😢.

[quiet mirage]

My gun randomly switches to single fire even when shooting. I could be half way through spraying and it switches to single fire. I dont even press near it

[tropic kindle]

good morning

I have a problem

I need sport pleas

I have no hacker why did you suspend my account for seven days

[hollow parrot]

He kill all my squat and kill me wild I was behin a rock and as u can see no kills on his report

He kill all my squat and kill me wild I was behin a rock and as u can see no kills on his report

[tropic kindle]

5165814816 Id

[inner moss]

I have no hacker why did you suspend my account for seven days
@tropic kindle maybe you played with another player who hacks.

[tawdry jasper]

report them in-game, they will be punished soon accordingly

@tropic kindle try referring to #faq 2.12

[gilded arch]

Hey .. why there is no option to change the region in my account ?

[tawdry jasper]

at the very bottom of basic settings @gilded arch

[gilded arch]

@tawdry jasper i know but it doesn't exist in my account

[tawdry jasper]

you don't see this?

[gilded arch]

No it doesn't exist that's why i'm asking

[tawdry jasper]

if your account is European I believe it will not have that option

[gilded arch]

I don't know what region i choosed when creating my account

It was months ago

We should be able to change this things

[agile veldt]

Hello i need help it wont let me login to my account I just downloaded the game Again I uninstalled it for a couple of months but now when I try to login to my game center account it’s a system error occurred login failed and I’ve tried everything it says in the articles but nothing seems to be working

[quaint epoch]

Week 7, Artic Mode missions. How to complete?

"Kill 12 Enemies in Artic Mode

Eat 6 Roast Meat in Artic Mode

enable the map

Thanks n Regards

Bubby

[agile veldt]

Hello i need help it wont let me login to my account I just downloaded the game Again I uninstalled it for a couple of months but now when I try to login to my game center account it’s a system error occurred login failed and I’ve tried everything it says in the articles but nothing seems to be working i spent over 100$ on this game plz help me

[quiet basin]

I am No 2 and my Teammates r 1 , 3 and 4 respectively ...
But I can control vol 2,3&4

[exotic lagoon]

Its got gliched so restart our pubg

Pls i need a.clan

[sand ferry]

My Pubg Mobile account has been compromised, I cannot log in can you help me to recover my account my id:5224931960

[vagrant forum]

Pls i need a.clan
@exotic lagoon Please use #clans for finding clans, this channel is for game related support.

[exotic lagoon]

Ok

[vagrant forum]

Hello, @meager ocean

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[covert mason]

@quaint epoch arctic mode is coming in 3 days👍

[storm willow]

@sand ferry do you have access to atleast one linked account? If so follow #faq 2.5 and revoked access for hacked social account.

[main condor]

hacker , using magic bullet

[storm flume]

Hello, @main condor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[storm willow]

@quiet basin please report on #old

[polar marsh]

@tropic kindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@graceful hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stoic herald]

Hello, My game always got error at 81% when downloading. I tried everything but nothing worked. So my question was if I could download apk and obb?

[gloomy garden]

Can you make Amazon Kindle Fire 7 compatible Because right now I cannot play with my baby bro I really want to

[night cloak]

@gloomy garden can you elaborate the issue?

[gloomy garden]

@night cloak wdym by elaborate

[polar marsh]

@solar minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@stoic herald

[gloomy garden]

@night cloak my baby brothers tablet is not compatible with pubg

[night cloak]

@gloomy garden if it's not compatible, play pubgm lite.

[stoic herald]

Sir, I tried everything and also my internet is stable.

[gloomy garden]

@night cloak I know but I really want to play with him and I can't he is only 3

[stoic herald]

Lol 3 yr old?

[night cloak]

@gloomy garden give him a compatible device to play on.

[gloomy garden]

@night cloak ain't got money for it

@stoic herald yes he loves the hame

Game*

[night cloak]

well your issue is irrelevant to pubgm. please head to #chat

[gloomy garden]

@night cloakok

[polar marsh]

@gloomy garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gusty grail]

Is there a way to add someone if I can only type part of their name?

[night cloak]

no.

you've to search the whole name properly.

[crisp garden]

My game just froze 2 times in a row and i lost 89 points bruh

[storm willow]

@crisp garden try repairing your app, make sure you have enough free space and RAM

[crisp garden]

Yeah ok sure I grinded that points all day and just lost it

[gusty grail]

Does anyone know the person like character some players use in their ign between clan and name? Asian character, unsure which one.

[vagrant onyx]

@gusty grail they use different character

[storm willow]

@gusty grail you may find that in google, there are large number of symbols.

[vagrant onyx]

I recommended if you find him/her
save there Id character that will make it easy to find them even if they change there username you can still search for them with the id character

@gusty grail

[gusty grail]

Or does anyone know how to make a double bracket in single character?

[night cloak]

you can find special characters in google, copy them from the website.

or there are certain apps in playstore/appstore for the specific issue.

[stoic herald]

Can I download pubm by apk and obb?

[night cloak]

yes you can download the apk from the official site

[stoic herald]

OK ty.

[vagrant onyx]

@stoic herald go to pubg mobile website click on download than follow what its say

[night cloak]

the obb will download from the game menu.

[stoic herald]

OK I got the apk from pubm site.

Should I send ss to confirm that's official?

[night cloak]

well, if it's official pubgm website then you should tell by the authentic pubgm sign.

[vagrant onyx]

@stoic herald if you are in this than its official

https://www.pubgmobile.com/

[night cloak]

although if you recognise it there's no need to send any ss.

[vagrant onyx]

@stoic herald tab in the link that send you

[stoic herald]

Yes I recognized and yes that's the link above. I downloaded from.

[night cloak]

good job.

[stoic herald]

Ty my play store was glitching and didn't let me download.

[night cloak]

no problem.

[nova bloom]

There are RP missions on Arctic mode this week but where is Arctic mode?

[vagrant onyx]

@nova bloom coming in 16 April

After 3 days from now

[nova bloom]

Okaay okaay thanks mate

[wise agate]

hello my uc money disappeared. i installed game again and it was gone. what happened . I didn't spend anything

[sand path]

@wise agate contact customer service in game

[stoic herald]

@wise agatedid you link acc?

[vagrant onyx]

@wise agate have you received a mail in game about US getting taking off ?

[stoic herald]

Was your acc connected to fb or gp?

[wise agate]

how I get in touch with the personal game

[storm flume]

You can contact the customer service via the game settings, @wise agate. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

Go look at faq 5.3

[night cloak]

[vagrant onyx]

@night cloak for chatting use #chat or #pubg-mobile

[lethal saddle]

مرحبا

[storm flume]

Please do not use any other language aside from English in this channel, @lethal saddle. Refer to #613267301243944960 for language channels.

[vagrant onyx]

Sorry, For this
i am just tilling you @night cloak

[gritty glade]

Why my rank is not shown or updated? It's been a 4 days

[night cloak]

ok @vagrant onyx

[strange mauve]

Please can u fix random fps drop issues in S8 ( SM-G950F ) ? It's kinda annoying and affecting my experiences. Its pretty smooth for few mins then drops pretty hard then smooth again then continue like that

[polar marsh]

@lethal saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 3.16 in #faq for further information, @gritty glade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

They marked you suspicious and will ban you soon for violating the terms of service, if you did it that is.

[tulip mulch]

My character Id is 544920344. I bought 6000UC on 9th November and keep using it and till yesterday I have left 2500+ UC left i my account today when I open the game and saw the only 75UC is left spite I haven't used UC  or purchase anything.

I want My UC Back And i would like to know what kind of security is this that in-game currency (UC) is being stolen. At Lest do this bit of work guys.

[night cloak]

@tulip mulch was someone else in your account??

[tulip mulch]

And it's been 3 days I have mailed u guys twitted you and even I tried in game support but I did not receive any kind of help or reply from you.

@night cloak no way

[sand path]

@tulip mulch uc won't disappear from the account just like that.

Where did you buy it from?

[tulip mulch]

Then give the proof that I have used it

[sand path]

Where did you buy it from?

[tulip mulch]

I was saving it for s13

Ping official site

[sand path]

Ping?

[tulip mulch]

And this isn't the first time i am buying from pubg website every season I am buy fro.there only

[sand path]

pubgmobile.com?

[night cloak]

ig he meant pubg

[sand path]

Did you ever enter your account details other than character ID in any payments website? @tulip mulch

[tulip mulch]

https://www.pubgmobile.com/pay/

No I did not use such kind of website or app

I know how scam work

Wish I could I have any previous screenshot of my lobby to show I am not bluffing

[sand path]

Only in game support can help with uc related issues. I was just helping you make sure your account wasn't compromised. Please contact them in game.

[tulip mulch]

Sorry to ask @sand path & @night cloak are you guys from official side or just some random guy trying to help me. I am thankful that atleast some one is taking intrest from last 4 days I am tired of trying to contacting ping official but no one is response

There in no support option for such kind of case @sand path

I have tried that too

[sand path]

Let me check.

[vagrant onyx]

@tulip mulch account related issue /Purchase/lost item

Try to search for that

[tulip mulch]

I tried it there man but the bot is answering and it's not coming to my problem

[sand path]

That is the only way. We can't help with UC/items missing.

[tulip mulch]

Which is the only way. Trying to communicate through in game support.

[sand path]

Yeah.

[tulip mulch]

Have you seen any such section related to UC lost or theft .

[night cloak]

@night cloak this isn't a place for begging uc/rp

[tulip mulch]

What kind of support line they have created that no one can help. What is the use of customer support when you can't help on the issue.

[sand path]

@tulip mulch nope there hasn't been such cases before.

Someone must've got access to Your phone/account

[vagrant onyx]

@tulip mulch you sure that your the only one using the acc ?

[fallow root]

I can't login facebook help

[tulip mulch]

No I have seen such post on pubgmobile twitter handle from another guys. I tried to contact that guy also that what happened to him but he's also not reply

[vagrant onyx]

My your bother or sister used your US or friend of urs @tulip mulch

[tulip mulch]

@vagrant onyx yes

[vagrant onyx]

@fallow root you using emulator or mobile phone ?

[fallow root]

@vagrant onyx Phone

[tulip mulch]

Nobody plays pubg in my home and I only use my phone to play punh I didn't loging anywhere else.

[night cloak]

@fallow root is it showing any error

[fallow root]

Nothing wrong with the game I can't login my facebook @vagrant onyx

@night cloak It's asking me to confirm my identity

[tulip mulch]

@fallow root go check ur facebook

[fallow root]

@tulip mulch bruh

[night cloak]

Make sure the password you entered is right

[fallow root]

Someone changed my password then I got a mail so I clicked on secured my account and changed my password now it's asking me to confirm my identity when I login and the only option I've is to confirm the device I last used to login which is someone else device @night cloak

[night cloak]

@night cloak does gameloop has an update? mind telling me the latest version

@night cloak it do have one

[fallow root]

I know this is a facebook issue but does anyone have a solution for this issue?

[night cloak]

@night cloak awwh i see, ty

@fallow root you'll different options for confirming the identity

[fallow root]

Yes but when I click on it I don't see any. @night cloak

[night cloak]

It's better to contact the Facebook @fallow root

[fallow root]

@night cloak Where?

Can you give me a link or something

[night cloak]

|| https://m.facebook.com/help/ ||
@fallow root

[fallow root]

It's all automated response

It's asking me to do the same thing

[night cloak]

is audio reversed messsed up?

[fallow root]

Is there a way I can chat with the facebook customer service?

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @fallow root. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[fallow root]

Wdym this is a support channel

[normal fulcrum]

@fallow root We provide support for issue related to game, not social media accounts

[strange mauve]

Please can u fix random fps drop issues in S8 ( SM-G950F ) ? It's kinda annoying and affecting my experiences. Its pretty smooth for few mins then drops pretty hard then smooth again then continue like that

[normal fulcrum]

@strange mauve You can post your issues in #old

[sweet minnow]

when will CC leader boards be cleared of hackers?

[fallow root]

Oof I got it back

[sand path]

@sweet minnow if you have video evidence, you may post it in #cheater-reports in compliance to the pinned messages when it reopens today

[fallow root]

@normal fulcrum thanks I know that already I was hoping someone nice to help me out thank you

I use it to login to my game so it is somehow related to pubg

[wise agate]

@polar marsh hello my uc money disappeared. i installed game again and it was gone. what happened . I didn't spend anything

[sand path]

@wise agate uc doesn't disappear from game. You may contact customer service ingame if you feel like it did.

[thorny isle]

There's a problem about my account

[night cloak]

yeah?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thorny isle. Remember to read through #faq before asking questions in the support channels.

[thorny isle]

So there's a set it's in a pug

It doesn't give me

[sand path]

For item related issues, contact customer service in game @thorny isle

[gritty glade]

I just open pubg today right now, and it's complaining Resources happens, and i notice that font style of PUBG game has been slightly changed and looking cool.

Is happens with me only?

[sand path]

No

[gritty glade]

@sand path i am not do anything suspicious

[sand path]

Yeah that will be cleared very soon.

[gritty glade]

@sand path ok

[sand path]

Give it 2-3 days

[gritty glade]

I just open pubg today right now, and it's complaining Resources happens, and i notice that font style of PUBG game has been slightly changed and looking cool.

Is happens with me only?

[sand path]

No

[gritty glade]

So? Pubg gives it to everyone right?

[sand path]

Hold on. .you posted your kill rating @gritty glade

whats your total rating?

[gritty glade]

@sand path @sand path

Dear everything is UNRANKED

ACE TIER

[sand path]

I see, btw I'm in solo conqueror lobbies too

[gritty glade]

@sand path

Ohh it's great to hear

May i know,

When PUBG gives 90Hz gameplay to GLOBAL?

[sand path]

No info about that.

[gritty glade]

👍

[gritty glade]

Hey dear,
Please help me,
My control got swiped to each other.
From today

[golden void]

i have a 10$ us google play gc and i live in india and if i use vpn and redeem that card in pubgm, my acc will be banned?

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation. @golden void

[gritty glade]

@golden void

No.. You can use but please don't open pubg via VPN

[night cloak]

@gritty glade is that happening Everytime you open the game

[golden void]

lol i have to for redeeming gc bro @gritty glade

@night cloak thx for reply

[little rapids]

Good morning, sorry for the inconvenience - I have an account in the puge mobile game and this account linked by Facebook and Twitter and I forgot my account on Twitter Can you help me I want to delete the Linked Twitter account from my account in puge mobile so that I can link the Gmail account Thank you

Is this discore specialized in support in puge mobile or iam in wrong place I am sorry again

[night cloak]

Account once linked can't be unlinked @little rapids

[gritty glade]

Please check pubg control,
Everything is ok?
Or it just wrong happens with me only?
My control little bit mixed up?

[little rapids]

Rock47 thank for answer Yes, I know that, but I have a Facebook account and a Twitter account. I would like to delete the Twitter account because I forgot my password

[night cloak]

@little rapids you could use the forgot password to create a new one

@gritty glade you could try formatting the layout and add it again

[gritty glade]

@night cloak

No no...
It takes 12-14 days to set my control again with zero

[little rapids]

Rock 47
I forgot everything, it was not a certified account - I linked the account to use it but I have Alzheimer's

• if u can help me about that I will be very grateful to yo

[night cloak]

You can't unlink an account @little rapids

[little rapids]

thank you Rock 47

[sand path]

@fallen bough Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[fallen bough]

Ohhhkkk tq for the information

@sand path

[kind sluice]

pubg in gameloop black and white screen fix

help

[night cloak]

@kind sluice that mainly arises when pc has low ram if your pc got 4gb ram (in free) try reinstalling it should be fixed 🙏

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @kind sluice.

[night cloak]

Ping issues in classic is kinda fixed /like satisfactory while in arena is always high

Why high pings in only arena

When I play classic ping is like 40-60 while in arena its 250-300 and my character can't even move?

[dusty tree]

I used to get 10 classic coupons from the third final crate in clan but when I left and rejoined the clan, I only get 1-2
Why?

[sand path]

It was during anniversary period. @dusty tree

[dusty tree]

Ah, okay thanks

[gritty glade]

@sand path

I am facing my pubg control swiped up issue.

[sick scroll]

I cannot able to enter the match even my net is strong, It is showing me that connection to server lost please check your connection and try again, I hope you will solve this problem as soon as possible i am getting lot of trouble

[gritty glade]

@sand path

I am facing my pubg control swiped up issue.
😭😭😭
@gritty glade

[hushed talon]

Hack

[night cloak]

report!

[storm flume]

Hello, @hushed talon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[hushed talon]

Thx. @storm flume

[night cloak]

@gritty glade do a repair and check again

Hello guys, someone stole my PUBG account, and I lost everything I had in it I made money and money in PUBG, and finally because of that guy, they also blocked my facebook account, I have proof pictures with my account , and how it is now the one who stole my name changed everything to him but did not change the group, in the first picture it is me and in the second picture he is with the stolen account, please help!!!

[gritty glade]

Ok

[storm willow]

@night cloak contact customer support [e-mail]

[night cloak]

hey i need help

i cant use voice chat and also i cant hear any members voice

i have restart my device and try and also i have reinstall the game still having same issue

@night cloak switch earphones and try again.

i have try that

i have try with my phone internal mic also

use a Bluetooth headset.

i have try all things

@storm willow I will try, but I have tried many times, if I do not receive any help, I will also call for help !!

[storm willow]

@night cloak Customer support is your only hope.

[night cloak]

plzz help me

[storm willow]

@night cloak is your audio under settings is full?

[night cloak]

yess

[storm willow]

Do you have issue only on headphones or even without it

[glossy lake]

Did you see if anyone else had the problem and how they fixed it if they did

[night cloak]

@storm willow without also

[sand path]

Only fix for that problem is to restart while in game, at the moment. @night cloak

[night cloak]

i was playing quick match unfortunately my wifi turns off and i turn on internet and when it reconnect i enter to lobby and the mic and audio is not working

@sand path i have done all things

reinstall the game 2 times

restart my device

[sand path]

Restart the game when you can't hear them

While in match.

[night cloak]

i have restart the game also

[sand path]

There's no permanent fix for it.

Restarting always works

[night cloak]

no its not working bro i try that

[sand path]

So in match, when you can't hear your teammates. You need to restart then. Restarting randomly doesn't fix it.

[storm willow]

@Fusion Gamingᴬˡᵖʰᵃ ᴮᵒᵗ ᵈᵉᵛ⚒#3235 all your team mates should restart to hear team voice

[hollow isle]

Hey I just won room posted on pubgm official india istagram page . How can i claim my prize can anyone help?

[night cloak]

@hollow isle contact the page admin

[hollow isle]

U mean there DM there instagram?

Or admin of this server?

[night cloak]

DM the insta

[hollow isle]

Ok Thanks

[sand ferry]

@storm willow how I can send message on #faq

[night cloak]

@sand ferry you cant\

@storm willow hey when i use wifi i can hear all voice and i can talk bt when i use internet then its not working

[jovial notch]

Di anyone has this problem as me ?

@night cloaku yes brother

[storm willow]

@night cloak if you get disconnected inbetween game - you will get that voice issue. Only available solution is to restart the game (the whole squad )

[shy pasture]

Is it just the cold front survival that we get on 16th or the 0.18.0?

[sand path]

16th @shy pasture

[storm willow]

@shy pasture you will get artic mode on April 16

[jovial notch]

Hello is there anyone to help its been for a week i can't log in to pubg coz the new update i try to update it it saying restart your device i did and i deleted pubg and redownload it but its still not updating

I tried with. Different network but i still cant uodate it

[storm willow]

@jovial notch is your device rooted/ jailbroken?

[jovial notch]

No

[shy pasture]

@storm willow i meant to ask is it JUST the cold frost survival?
Or the full 0.18.0?

[jovial notch]

@storm willow pocophone F1

[onyx cairn]

arctic mode is part of 0.17, 0.18 is beta actually.

[jovial notch]

It can't be root

[storm willow]

@jovial notch does your device have enough free space ?

[jovial notch]

@storm willow of course i have 90GB free space

[storm willow]

Delete the app/ clear cache / restart device and try again - install from the playstore. @jovial notch

[jovial notch]

@storm willow i did bro but it still didn't work

The only way that i can log in is that to turn off my network and wait for the login oage and then when i get there open my network and log in but it keep crashing the game

@storm willow my friend has the same problem as me too

@sand path did brother

[sand path]

iOS? @jovial notch

Oh poco

[jovial notch]

@sand path no PCOPHONE F1 / Android

Yes

[sand path]

Repair client @jovial notch

?

[jovial notch]

My friend has the same problem as me

[sand path]

He's poco too?

[jovial notch]

@sand path id that too

@sand path no galxay S9

[sand path]

Ehh? I'm galaxy s9 too

May I know your country of residence? @jovial notch

[jovial notch]

Idk whats wrong with us

@sand path what do you mean im sorry i didn't get it

[sand path]

Where do you live?

Country

[jovial notch]

@sand path iraq kurdistan

[sand path]

Did you try login with other device/ account?

[jovial notch]

I tried with different network with wother WIFI and Using Data

[trim merlin]

Facing this issue
Not able to enter any game help help...
Please

[jovial notch]

@sand path yes ican play it on ios iphone 8

[sand path]

Internet issue @trim merlin

With the same account?

[jovial notch]

@sand path yes

[trim merlin]

@sand path thanks

[jovial notch]

What should i do 😞

[sand path]

Hold on

[jovial notch]

Alright 🖤

[trim merlin]

@sand path
Other things are running smoothly only not able to enter any match

[sand path]

Try changing dns to 1.1.1.1 @trim merlin

https://discord.gg/pubgm-mena did you try asking here? @jovial notch

[jovial notch]

No

Should i

[sand path]

Yes

[jovial notch]

Alright ill let you know the results 👍 thanks for helping i appreciate that pretty much

[pearl blade]

Why did I go inside the stairs when I went over the stairs in the 2nd anniversary place

My whole team went under the stairs and got killed when we tried to come back to ground

And sometimes, my enemy went into the akm statue building and I couldn't even find him all the time he wad under the building

Lots of bugs in the 2nd anniversary spot ffs

[amber cedar]

How is this possible

[night cloak]

Hey is there anything new bug appeared or what?
My game is getting stucked on loading screen for every mode in arcade/classic etc
It's not loading further getting stucked in mid of loading

Device : Note 6 pro 4/64 SD636
INTERNET STABLE

[vagrant onyx]

@amber cedar it is possible
if you look really closely hes Conqueror in classic/squad/FPP

[desert raven]

Can i report cheater here

[storm flume]

Hello, @desert raven!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[night cloak]

Hey is there anything new bug appeared or what?
My game is getting stucked on loading screen for every mode in arcade/classic etc
It's not loading further getting stucked in mid of loading
@night cloak
Device : Note 6 pro 4/64 SD636
INTERNET STABLE
@night cloak

[vagrant lagoon]

Why does my gun not show right away when I pick it up when I land?

[sand path]

It wont show up for the time it takes to roll over if you skip it by punching. @vagrant lagoon

[night cloak]

None of my matches are loading getting stucked in between even after restarting

[quick fulcrum]

Can i cancel this step

[sand path]

@quick fulcrum but you asked the revoke?

You want to cancel it?

[quick fulcrum]

@sand path yes i fixed my problem

@sand path can i cancel it or not

[sand path]

Let me ask

[quick fulcrum]

@sand path ok 😀

[sand path]

@quick fulcrum yes send a message and ask for it.

[quick fulcrum]

@sand path new message ?

How i will tell him i have to choose the same steps again or what ?

[sand path]

In the same thread if possible

[quick fulcrum]

@sand path i will try that

@sand path no i can't do that in the same thread

@sand path i justcan create a new message

[elder mesa]

hi

[light trout]

@elder mesa To be on the safe side, it is better to purchase the in-game currency from https://www.pubgmobile.com/pay/ .

[obtuse forge]

@lime juniper No problem, thanks for letting me know about that HUD. Am looking forward to the update :)

[lime juniper]

https://tenor.com/view/hello-kitty-yay-gif-9533438

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[sand path]

[wooden frost]

What do you get when approving?

[celest relic]

Hi, i am getting high ping on asia server from dubai around 280ms, earlier i was getting 90/100ms any changes that have been done recently? I play with my friends on asia server

[night cloak]

@celest relic it might be due to the heavy internet traffic

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @wooden frost.

[celest relic]

@night cloak ya possible, if anyone in UAE confirm how much ping they are getting fro Asia server?

[night cloak]

Hello everyone

This my pubg account but that person hacked my account

How to I get back my account

[formal anchor]

Is there any chance of unlinking an old Twitter account which I no longer have access of and linking with a brand new Twitter account ?
My pubg account is connected in Facebook and Twitter

[night cloak]

But that person frist hacked my Facebook account then hacked pubg account

Plz help me

[storm willow]

@night cloak do you have access to the account via another linked account?

[night cloak]

@celest relic you can ask that on #pubg-mobile / #chat

@storm willowno.

[storm willow]

@formal anchor no possible. Account once linked cannot be undone.

@night cloak try contacting customer support, [e-mail]
They might be able to help you.

[night cloak]

Okay thanks

[limber owl]

I have a question/suggestion.
Can pubg please work on giving anti aliasing support to older devices? I have the iPad 5 after my iPad 6 broke and it's playing graphics high fps high but no anti aliasing. The jagged lines are so annoying and distracting especially since I'm used to playing with anti aliasing

I know on cod mobile I can enable it so why not pubg.

[vagrant onyx]

@limber owl that goes in #old

[stone thorn]

add material to the shop

so i can upgrade my m4

[vagrant onyx]

@stone thorn send it to #old

To help improve the game and fix glitch/bug/cheater

[winged egret]

Is using gfx tool for better frame rate against the rules of Pubgm?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @winged egret.

[night cloak]

Not able to find how many bonus challenge points I'll get for squads or tdm

[storm willow]

It’s based on your kill and over all rating, The coins on bonus challenge screen is maximum obtainable reward.
Your rewards are calculated at the end. @night cloak

[night cloak]

Why this cant find yet? Long time still searching and searching

[shrewd badger]

Hello I want ask when pubg mobile going to add C4 or not

[night cloak]

@night cloak might be because there are no rookies available at the moment

@shrewd badger you could add that to #old

@night cloak after some days left? Okay

[vagrant onyx]

@night cloak there is requirement for rookie invite

[night cloak]

How i check @vagrant onyx

[vagrant onyx]

I think if you above gold tier like you reached Ace and conqueror you cant play the rookie invite

[dark horizon]

is pubgmobile.com the official website of pubg? and can i buy uc from there for my account?

[night cloak]

https://www.pubgmobile.com/pay

@dark horizon

[vagrant onyx]

@night cloak press on freind list in below choice the third opining in your Right side

[night cloak]

@vagrant onyx thx

[cosmic cape]

Hmmm can you ban a guy how I saw in training base

[vagrant onyx]

@night cloak welcome

Rookie invite made for low rank player

( like the player who start playing and there rank and tier is low )

[dark horizon]

@night cloak thanks

[cosmic cape]

He had a fast speed hack and flying too I guess I have a video

[night cloak]

@cosmic cape you might need to have his character id

[cosmic cape]

Isn't that bad ? I mean if I could somehow get his info he would have been banned by now

But you can't

[night cloak]

Is there a way to copy my TPP hud to FPP

[sand path]

It's in beta now. @night cloak

[sharp onyx]

@night cloak Not yet. But it will be available next update

@chrome cape We have no idea about shop updates

[chrome cape]

Ok 👍👍👍

[night cloak]

None of my matches are loading getting stucked in between even after restarting
@night cloak
Need to report this for third time
Any support system Available or not? +_+

[tawdry jasper]

have you tried repairing client if restarting doesn't work? @night cloak

[night cloak]

Yes, routine repaired

Playing pubg since S1 never faced this before

Not letting me in matches getting stucked in loading screen

P.s : Game is working properly and internet is stable too. Just m nt getting into matches

[sand path]

Did you try dns?

Are you facing the same problem on data?

[night cloak]

Yea i play on data

[sand ferry]

How can contact costumer service

[night cloak]

I just played on frm hotspot and it worked fine @sand path

Any fixes that i can make it normal wid my data too?

[sand path]

Its your isp issue @night cloak

[opaque cedar]

Hi

[sand path]

Probably happening due to high traffic

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opaque cedar. Remember to read through #faq before asking questions in the support channels.

[sand path]

Howard can I help you?

[agile hollow]

make it possible to refine weapon skins from materials, i tried to get m416 joker skin with animations and after many boxes got only materials for refine like 9 pink and so on, would be nice if i would make lvl 1 skin with some of this material refine so my box opening wont be for nothing

[sand path]

#old @agile hollow

[night cloak]

It might be due to the jitter @night cloak

Do a Speed test

[wise agate]

Jogando modo solo mas fazendo dupla

[storm flume]

Hello, @wise agate!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[wise agate]

playing solo mode doing double

[night cloak]

@sand path [Solved]
Issue resolved

1. Dialled to primary information details of my network (##4636##)
2. Run ping test
3. Off - radio power
4. Turn it on again
5. Restarted device

[sand path]

Great

[wise agate]

about the uc that disappeared from my account where I resolve. disappeared I didn't buy anything and all my money was gone uc

[night cloak]

My account is hacked

@wise agate contact in-game customer service

[sand path]

Can you log into your account ? @night cloak

[night cloak]

Yes

[wise agate]

Link

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

Follow example in there.

[night cloak]

OK so hackers aren't gonna get banned through #cheater-reports 😔

[storm flume]

You can contact the customer service via the game settings, @wise agate. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

They did @night cloak

[night cloak]

Just read the last message from error @night cloak

My video showed the hax,.. 😞 he still not suspended and still there with like ace 6kd

Just waiting for hackers to top the leaderboard.

[sand path]

@night cloak if you have another clip of the same person, then feel free to post it. This one wasn't clear. You changed the camera at the wrong time.

[night cloak]

Because 3/4 were hackers.. 😞

At least his game should be monitored once

[polar marsh]

@frank charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Like that happens with in game reports , one spectates and verify game data, it should be done pls @sand path

[sand path]

He has been marked suspicious @night cloak

But as you can see to ban them quickly we need clear video evidence.

[frank charm]

@sand path some players confirmed by error that they are hackers but they are not bronze

[night cloak]

.. What to for crew challenge hackers

[sand path]

@frank charm it takes time for system to sync read the points in this case.

[night cloak]

can't record their game plays

[sand path]

1200 which is bronze 5

The logo is just conqueror.

[storm willow]

@frank charm the list/ leaderboard ingame takes time to update. They do not have access to the account.

[polar marsh]

@frank charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Who's that butw @sand path? I heard his name in promotion of hax

[sand path]

He was #1 in asia @night cloak

[night cloak]

Many told me he sells hax 🤔

Is he banned?

[sand path]

Yes he is

[sand path]

Report in game or through the link. If no video evidence . @wise agate

[night cloak]

Like can I know when?

Gotta know

[wise agate]

cheating doing duo while playing solo

[night cloak]

@wise agate report them in game

[wise agate]

Yes

[sand path]

@night cloak follow this image.

[wise agate]

already reported already filmed but never work

[night cloak]

Nyero may I know when he was banned coz i have some concerns about it @sand path

@sand path
My problem is not solved in #faq , so can you come in dm , im so tensed right now

How can i remember my account registration date?

[frank charm]

@sand path yes you are right i rechecked thanks for the info i appreciate it

[wise agate]

I've also tried to report my problem about the missing uc but I don't know where to do that. I don't understand much about it

[night cloak]

Can't enter match because of server issues I tried reporting but can't see the real ping of server they are all in green ping

[storm flume]

You can contact the customer service via the game settings, @wise agate. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

@night cloak who?

@night cloak you can find it in playstore.

[wise agate]

Report in game or through the link. If no video evidence . @wise agate
@sand path where to send video to them

[sand path]

Upload on YouTube @wise agate

And follow the pinned messages in #cheater-reports

[night cloak]

@sand path Find what in playstore?

@sand path wanted to know about mental DC

Help me!!!

I have concerns bout him

@night cloak might be because of the unstable internet connection

No

You could try using a different network

[terse acorn]

Hello any modrator here

[night cloak]

All server's are showing same ping

[terse acorn]

M having issue in pugm from last update

M only getting indo lobby

Plz help me dude

M indian

Before i got only indian lobby

[night cloak]

@terse acorn contact the ISP and ask for a IP change

@night cloak try using a DNS (1.1.1.1)

[terse acorn]

How could i contact

@night cloak how i contact

[night cloak]

What is DNS 1.1.1.1

[terse acorn]

Can i get . support plz

[vagrant onyx]

@terse acorn hey
what is it ?

[night cloak]

Can't enter match because of server issues I tried reporting but can't see the real ping of server they are all in green ping

[wide dew]

Yore how are you

[night cloak]

Thanks for nothing

@terse acorn the one who provides the internet. Contact them

[vagrant onyx]

@wide dew hey
i am good
for chatting use #chat or #pubg-mobile

@terse acorn if you wana contact support

[storm flume]

You can contact the customer service via the game settings, @terse acorn. Refer to subpoint 5.3 in #faq for further instructions.

[wide dew]

Yore can i talk with you 😔

[sand path]

account banned? @wide dew

[fallen bough]

How can I change gunn colorr

[wide dew]

Yes nyero 💔

[fallen bough]

In india

[polar marsh]

@wide dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@fallen bough not available

[alpine rose]

My game isnt starting

Help

[fallen bough]

Y is it soooo in India version other country people are getting in normal crates but v won't

y is it sooo

[proven scaffold]

@sand path. 🇲 what's this for?

[alpine rose]

Help!!

My game isnt starting

[night cloak]

@alpine rose When did the problem start?

[sand path]

Can you send the error message? @alpine rose

@proven scaffold nothing to worry about.

[night cloak]

@storm willow Well yeah I know what it's based on

[verbal radish]

Guys what is this t1 t2 nd t3 in custom games

[alpine rose]

Right now

[verbal radish]

What does it mean?

[night cloak]

Tier 1-3.

[alpine rose]

It's showing t page for the last 20 mins

[verbal radish]

What does it mean?

[night cloak]

Wanted to know the points I'll get when I finish on a certain position like in solos @storm willow

[sand path]

Check obb file. @alpine rose

[alpine rose]

I restarted my phone too but it didn't work

Everything is fine in OBB file

[sand path]

Clear data @alpine rose

[alpine rose]

No

It takes like 5 hours to download

[verbal radish]

Guys please say me what is tier 1 tier 2 and tier 3

[sand path]

Clear data. Don't reinstall

[alpine rose]

I am not waiting for that much long again

[verbal radish]

How to play customs?

[fallen bough]

Y cannot v get gun color's has other country player get

[verbal radish]

And what is t1 t2 t3

[sand path]

Tier 1 - teams who have got into the regional finals
T2 - teams who have made into preliminaries.
T3- Noobs with no achievement. @verbal radish

[trail silo]

Merhaba!

[storm flume]

Please do not use any other language aside from English in this channel, @trail silo. Refer to #613267301243944960 for language channels.

[vagrant onyx]

@trail silo also for chatting in #chat or #pubg-mobile

[alpine rose]

Is there an IN-GAME UPDATE for the game? PUBG MOBILE

@polar marsh

[sand path]

Yeah

[glossy sable]

BUT WHY CAPS THO?

[blissful dew]

What is arctic mode

[sand path]

New vikendi map in evogrounds. @blissful dew

[blissful dew]

Can u show me. Screen shot

[sand path]

@blissful dew it will be available from 16th

[blissful dew]

Thx

[sand path]

Nyo problem

[quiet mirage]

Would I be correct in thinking that teaming with other teams is against the rules?

[sand path]

Yes

Doing that frequently is a punishable offence.

[quiet mirage]

Alright! Looks like I got about 8 people to report in game then! Ty

[flat wing]

I have a question pls

Smeone here to help ?

@sand path
Sorry for ping

[sand path]

Yes?

[flat wing]

Come dm

[sand path]

Oki

[pearl blade]

Wtf I'm banned for 10 mins twice in the past hour

Both of the times it was when I knocked my enemies

[storm flume]

Please refer to this channel's pinned messages for further information, @pearl blade:

:white_small_square: Android: Click on the channel name and select Pins located at the top.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[grave reef]

Can anyone please tell me is using GFX tool is against there terms nd conditions?

[pearl blade]

Ik that, I'm here reporting the same issue for like days

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @grave reef.

[pearl blade]

It hurts when I got 10 kills and then banned from match so that I won't get any tier rating from the match

[night cloak]

Hello

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

Reporting that issue here won't help, @pearl blade, you have to solve that issue on your side.

You would have known if you read them, @grave reef.

[pearl blade]

And you would've know that won't fix the issue if you've tried them

[grave reef]

Nd using net guard to stop other applications from consuming internet so my ping works good, is against there terms nd conditions?

[glossy sable]

Works for most people.

[pearl blade]

Both of the things there doesn't help, my time is already network provided and from yesterday, I was using DNS changer that was recommended in the faq to change my DNS to Google DNS and I got banned twice for the past hour while using it

[glossy sable]

As long as it doesn't tamper with the game files, @grave reef, that will be fine.

Try the Cloudflare DNS then.

[grave reef]

Thank god is doesn't tamper any games files thanks dude ♥️

[glossy sable]

You're welcome.

[pearl blade]

Cloudflare doesn't give me better ping

But I'll give it a try

[flat wing]

Hey i play Na server but when ... i want to search teams i find only eu ones

[uncut solar]

hello

[scenic nacelle]

Hello

[sick shale]

@flat wing where and how you search

[grave reef]

Use NETGUARD application to stop other applications using internet nd that brings more ping in your game bro @pearl blade

[scenic nacelle]

Hi

[uncut solar]

I want 200 player rooms

[pearl blade]

Nah I don't need it @grave reef

I don't wanna use any 3rd party application

[grave reef]

@pearl blade no problem

[scenic nacelle]

Hi

Namaste

[grave reef]

@pearl blade it doesn't tamper any games files

Game*

[pearl blade]

I just don't want to risk that's it

[grave reef]

It's just stop whatever file you choose to stop using internet

[scenic nacelle]

I Need A Rank Pushint To Ace

[grave reef]

Ohkaayyy

[pearl blade]

Nothing uses internet in background while I'm playing btw so that's not needed and this is becoming offtopic

[grave reef]

@scenic nacelle go nd join brutal eSports server

[silver musk]

@silver musk where this event gone ?

[flat wing]

@pearl blade @grave reef what name of application

[sand path]

Over @silver musk

[silver musk]

where this event gone?? i have purchased uc today but i didnt get this offer i want it back

[sand path]

Was the event there before purchase? @silver musk

[sand path]

May I know your country of residence?

[flat wing]

I play Na server but only eu teams appear for me