questions

[hot plover]

Yup

[ocean hawk]

People are losing points .

That was hard worked for

[compact rock]

@proper pelican u prolly havta download some files, or update a lil bit

[hot plover]

No, u dont lose the points!

[ocean hawk]

I lose points

[compact rock]

Oof

[hot plover]

Thats weird!

Then may be I’m loosing too bahahha

[ocean hawk]

Others I’ve known lost points too

[hot plover]

Omg i need to check!

[ocean hawk]

Yes bro

It counts

The matches are counting

[hot plover]

No if u leave in lobby then the match doesnt count.

[compact rock]

Ah I've been trying to enter matches but sometimes it will keep the the entire squad in the lobby

[ocean hawk]

I never get in the lobby

[compact rock]

Even after restarting we're still in the lobby

[compact rock]

Lmao

[hot plover]

Mee too. Never pass that loading screen

Same for me. Exactly the same loading spot

[compact rock]

I just waited there 5mins had to restart exit and lost like 20 points

[hot plover]

Snap. I must have lost heaps of points then.

I dont wait soo long usually. As soon as its stuck, I restart.

[compact rock]

My friend entered the match waited for a longer time and then apparently died without even entering the match lol

[ocean hawk]

Happening to everyone

And tencent isn’t doing anything

[compact rock]

She lost Rank till she got to Crown II

Big oof

[hot plover]

May be they are working on a fix. Its just taking longer.

[ocean hawk]

Theirs no compensation too

[hot plover]

It ain’t that easy mah dude

I’m a software professional too

[compact rock]

That be true styll

[hot plover]

I know how this works.

[ocean hawk]

This is really disappointing though, people work hard for rank

And boom your not in match . And lose points from that

[hot plover]

Anyways. I wanna play but all my mates are off line

😦

[compact rock]

Wus ur Rank

If u don't mind me askin

[hot plover]

Chill out mate.

[ocean hawk]

Whose

[hot plover]

@ocean hawk

[ocean hawk]

Ace near conq

But can’t with the glitch

[compact rock]

Um... either

[ocean hawk]

Imagine . I go in again and get -50 from it

[hot plover]

I love ur dogo

[ocean hawk]

Lol

[hot plover]

🐶

[compact rock]

Rahhhh

[ocean hawk]

Not mine

[hot plover]

Hhahha okay.

[night cloak]

@hot plover @ocean hawk @compact rock go to #pubg-mobile for discussions.

Thia channel is for pubg support only!

[hot plover]

Yeah, I was gonna say that. I’m hopping

[compact rock]

Kk

[covert edge]

since i cant get an answer from reddit, could someone answer me here instead?

please and thank you.

@wintry heart

[lime juniper]

The information you can find here should explain, @covert edge.

[covert edge]

nooo not for brothers in arms.

when you make an account on pubg mobile, it tells you to choose either "rookie" or "pro"

there used to be another option "experienced"

[obtuse token]

Hey is ranked arena still on the cards? Is it coming with next update? Please help.

[sick shale]

@obtuse token check pinned messages

[polar marsh]

@obtuse token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

#activities

[eager ferry]

Hello I can't access my Facebook account. A verification code is required, but I cannot get it. I need code from Google Authenticator but I have no access because I have sent my phone to warranty I would be happy if you are.

[rugged spear]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rugged spear. Remember to read through #faq before asking questions in the support channels.

[ocean hawk]

Teamers in solos

[sick shale]

@rugged spear you can't login to global version anymore

[lilac coral]

cant see far enough

[nimble hamlet]

So how do point crates spawn in the ragegear mode. ? Do they just spawn randomly?

[rugged spear]

@sick shale DM PLZ

[uncut edge]

hi

[sick shale]

@nimble hamlet I think this mode does not exist anymore?

[nimble hamlet]

I just seen dame that sucks I hope it comes back I'm trying to get all of the Achievements done again

[old cape]

About cheating in CC (Crew Challenge), do we have to send it also here or reportin over the System

[polar marsh]

@uncut edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lilac coral]

@old cape where to report?

i have something to ask

[old cape]

On this discord server

About cheating in CC (Crew Challenge), do we have to send it also here or reportin over the System
@old cape

[lilac coral]

i cant see far enough i need to come near it, is there anything i can do to fix this?

[left jolt]

@old cape as far as I know reporting a cheater through the in-game system is the best way, as the team behind it who deals with reports will find it easier to check the data.

Although I could be wrong, but from my experience the in game report system is a faster way to bust these cheaters. Anyway, either way should be fine. 😛

[full reef]

Hi

[polar marsh]

@fluid furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full reef]

My Facebook account was hacked and the game was tied to it and the hacker activated the hacker and my account was closed! What do I do and I did not do anything in my account, knowing that I spent a lot of money on

[fluid furnace]

Is it possible that a large company did not find a solution to cheaters?
I am a very simple person, yet I have solutions to detect any cheater.
But I cannot explain it in English

[polar marsh]

@fluid furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full reef]

@polar marsh

[left jolt]

@full reef check #faq and read 2.8

[golden adder]

Hello

I would like to report a player

And the reason is

Becuase he killed me with a frag gernade

Heres proof

[left jolt]

@golden adder post the report in #cheater-reports.

[golden adder]

Ok

[left jolt]

And don't forget to follow the correct format. See pinned message in the channel for the format to report. 😛

[hollow mango]

Hey guys i am having a issue the shoot button stops working sometimes. I use claw and know for sure its not me pressing wrong it doesnt seem to happen in training though but in tdms i saw it happen most

[median light]

Hello

[polar marsh]

@median light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[honest rampart]

hello ,can anyome help me?

[polar marsh]

@honest rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full reef]

@left jolt what ?

[left jolt]

Also read the message above by @polar marsh bot.

To be specific, see screenshot

[lilac coral]

i cant see far enough that i need to come near things tried to reinstall and everything but nothing @polar marsh

[honest rampart]

my primeplus and primr membership option is not visible from last 5 months ?

[polar marsh]

@honest rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ionic sandal]

Hello pubg mobile, so in todays crew challenge 10/4 i have noticed that even though we got number one place with good kills for some reason our win didn’t count only our kills was counted so i was wondering if its a glitch or its intentional that you guys did it for a reason and if so whats the reason please?

[sand path]

@ionic sandal the best 8 matches are counted for the leaderboards. You must be adding more than 8

Only Add your best 8

[shrewd hearth]

Please write that in #questions, @shrewd hearth.

[polar marsh]

@shrewd hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[earnest skiff]

we exited the match but it didn’t exit

[fallow hazel]

Live with hack 👆👏tnx pubg mobile

[haughty cypress]

@fallow hazel you are welcome

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @fallow hazel:

:white_small_square: http://bit.ly/37Lgfbm

[river ridge]

Is iOS version ready?

[lime juniper]

What iOS version, @river ridge?

[river ridge]

For beta test

[lime juniper]

Yes, but not on TestFlight yet. You should ask beta related questions in the Discord servers for this. If you are not in such an official Discord server, you can apply:

[storm flume]

You can apply for the PUBG MOBILE beta program here, @river ridge:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[river ridge]

I received an invite but nothing appearing in test flight

[lime juniper]

Keep an eye on the announcements in the beta Discord server.

[blazing echo]

Hi pubge

[lime juniper]

@lime juniper I have to ask something about beta discord server. Can I PM you because it's related to promotional objectives?
What exactly are you referring to, @cold scroll?

When Charisma Ranking ComeBack?🙏🏻🙏🏻🙏🏻
@lime juniper
What do you mean by "Charisma", @night cloak?

[night cloak]

@lime juniper

[lime juniper]

I am not sure if or when that will be returning.

[night cloak]

@lime juniper It Still in Maintenance.

[stuck latch]

me and my friends are facing higher ping issue in India North East

[ocean shoal]

Wtf this Crew challenge is full of hackers !!!??? can you guys do something!!? what pubg do with all these money ????

This is insane unacceptable

[haughty cypress]

pros

[ocean shoal]

pros ???

are you kidding me

[ruby phoenix]

Can someone explain me this

[ocean shoal]

those are pros ???

this pro hahah

[haughty cypress]

yeah, its skill

[ocean shoal]

what skill ??

what are you talking about

how did he see me ??

[lean plinth]

Helooo bros

[ocean shoal]

@haughty cypress check the video then start talking

what does pubg do with all these money !! do something and stop cheaters

this is bull**t

[median bay]

hey Pubg support am writeng u from 6th april to sold out my issue that hacker stole my account i give all the evideced threw email and nobody help me out and that guy hacked 3 accounts of my Friends of pubg

sttill not recieving any help from you

[earnest skiff]

@ocean shoal bruh theres something called sarcasm

[median bay]

@polar marsh Look my emails we send to [e-mail] my email is [e-mail]

[earnest skiff]

and please report in game or if you have strong evidence, go here http://cheater-report.pubgm.cc/ and do what it tell you to do

@ocean shoal ^

@median bay unfortunately pubgm can’t do anything if your account was compromised

[median bay]

it was not compromised

he hhacked my twitter

and removed my twitter and put his own

so i can still acess from facebook

[earnest skiff]

pubgm can’t do anything about that

[median bay]

and he is log in from twitter he linked

we both can log in

[earnest skiff]

pubgm can’t do anything about that
.

[median bay]

soo why people are playing this game and invest money to buy skins and all

[rustic sentinel]

My internet is working fine but still can't play

[median bay]

-_-

[earnest skiff]

@rustic sentinel restart

[median bay]

pubg should do something to support players not just reply they can't do anything

am also a developer in MMPROG games

[earnest skiff]

@median bay you are going out of topic now, please refrain from doing so

[median bay]

ok

[vagrant onyx]

@median bay send it on #old to help improve the game and fix glitch/bug/cheater

[median bay]

haahhaa they Fix one glitch and put 5 new glitches

that is the big game company ?

-_-without support

[dim torrent]

What crew challenge ha ?!

We play third game we won all

First game we have 25 kill win

Second game we have 20 kill win

Third game we have 15 kill win

First game we top 93

Second game we top 90

Third game we top 120

Really ?? Yess🤬😡

[earnest skiff]

@dim torrent it’s because there were other squads that did more kills than your crew

[dim torrent]

We have 301 kill

[earnest skiff]

please read what i said above

[ocean hazel]

Where is the beta?

[earnest skiff]

you have new servers for the beta @ocean hazel

[vagrant onyx]

@ocean hazel you have to apply for it

[storm flume]

You can apply for the PUBG MOBILE beta program here, @ocean hazel:

:white_small_square: https://forms.gle/vA879fmDPqi2Dyoq9

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[vagrant onyx]

Or in here

https://discordapp.com/channels/393088095840370689/481197473403240451/694662175356354571

[ocean hazel]

Thanks

First time that i couldn’t find it

[vagrant onyx]

@ocean hazel welcome

[dim torrent]

But why not have a best security for crew we two game kill hacker

[vagrant onyx]

@dim torrent if cheater found in crew challenge they will get banned + disqualify from the crew challenge

[earnest skiff]

report cheaters in game or here http://cheater-report.pubgm.cc/ @dim torrent

[dim torrent]

Thx

[stiff ginkgo]

Why the game lags alot

[vagrant onyx]

@stiff ginkgo hey

read this

https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490

[stiff ginkgo]

Not a fool dude 😣
I play on 100%
Keep the Device cool

Still same

Ping is around 10-30 only

I've only one app on phone that is pubg Mobile
(I've stock android so no preloaded apps)

So Ram is mostly available

Still the game lags :(

[river ridge]

Trying to sync beta with current account and will not sync correctly

[earnest skiff]

@river ridge you cannot connect your global account with beta

[tacit canyon]

@lime juniper when is erangle 2.0 coming ?

[lime juniper]

In the near future. Keep an eye on our official announcements.

[tacit canyon]

@lime juniper can you give us a small hint ?

[lime juniper]

Please know that the new map which is in progress, Erangel 2.0, is very important to us considering that the classic battle royale is at the heart of PUBG MOBILE, and we want to make sure to deliver the best experience possible for our players.

[summer shell]

anyone can give me pubg mobile cs email please

[vagrant onyx]

@summer shell [e-mail]

[summer shell]

@summer shell [e-mail]
@vagrant onyx they do not reply

[maiden salmon]

All items are permanent?

[summer shell]

they just reply with automatic reply

All items are permanent?
@maiden salmon yes

[maiden salmon]

@summer shell are you sure ? Drca Skin in 600uc only ?

[night cloak]

@maiden salmon it's permanent

[summer shell]

as u can see there is no timer

[maiden salmon]

Ok Thanks

[night cloak]

@summer shellthey will reply if you had given the right information's

[summer shell]

i just sent the email and i got automatic reply instanlt

instantly *

[night cloak]

That's normal

You'll get a message later on

@summer shell are you sure ? Drca Skin in 600uc only ?
@maiden salmon better to buy rp if you don't have one instead of this skins, 👀

[zenith forge]

I am unable to login into my account linked with Facebook ,as someone hacked my facebook account And Disabled. I have invested a lot of hard work time in that Pubg Mobile account. So please help me to get it back . Hacker Use My Pubg Mobile Account. And Change The Name.
Name- 『AG』ARKEM
I'd No- 5150963774

[night cloak]

Do you have any other social media account linked with it other than fb @zenith forge

[zenith forge]

No Only Facebook @night cloak

[sand path]

If you are not able to log in, the account is lost. Only option is to contact respective social media support and recover it. @zenith forge

[zenith forge]

Hacker Linked Other Social media accounts And Used My Pubg Mobile Account

[polar marsh]

@summer shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@zenith forge contact Facebook and try to recover your account

[zenith forge]

Please Help Me

[sand path]

Only Facebook support can help

@zenith forge You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

[night cloak]

@zenith forge. No advertising

[storm flume]

You can contact the customer service via the game settings, @zenith forge. Refer to subpoint 5.3 in #faq for further instructions.

[zenith forge]

Please Help me

Customer service Mail

[night cloak]

@zenith forge

[e-mail]

[worthy panther]

hackers in crew challenge

[polar marsh]

@bleak parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @worthy panther!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[solemn oxide]

Ty

[zenith forge]

I have All Proof Please Help Me

I am unable to login into my account linked with Facebook ,as someone hacked my facebook account And Disabled. I have invested a lot of hard work time in that Pubg Mobile account. So please help me to get it back . Hacker Use My Pubg Mobile Account. And Change The Name.
Name- 『AG』ARKEM
I'd No- 5150963774

[normal fulcrum]

@zenith forge Do you have a 2nd account linked with pubg?

[night cloak]

Contact Facebook and regain the access as mentioned previously @zenith forge

[zenith forge]

@normal fulcrum No Only Facebook

[normal fulcrum]

In that case, we cannot help you in any ways. If your account is disabled by Facebook support, the only option left for you is to make a new account in facebook and start a new game in pubg mobile

[zenith forge]

But Hacker Use My Pubg Mobile Account

[night cloak]

@zenith forge You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

[worthy panther]

how to you reckon i search a players name when its all different symbols?

[normal fulcrum]

@worthy panther Use character ID

[zenith forge]

I have invested a lot of hard work time in that Pubg Mobile account

[worthy panther]

and if when i die in Crew Challenge it spectates a completely different team?

[normal fulcrum]

@zenith forge You're question have been answered. Avoid asking same question again and again

[zenith forge]

Sorry

[sand path]

Someone must've third partied you. @worthy panther

[worthy panther]

NA FPP first place team is full of hackers Crew Challenge

[vagrant onyx]

@worthy panther later time when the report is open and also if you have video Evidence report them in #cheater-reports or refer to the bot message

[storm flume]

Hello, @worthy panther!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[worthy panther]

why is it that i have to jump through hoops to get these hackers taken out of a tournament that pubg is hosting?

[sand path]

If you have evidence you can dm me

[worthy panther]

i wish i could record on my samsung s9 but i can;t without losing audio so i just have to watch these players run at 100 mph across my screen.

[sand path]

Ehh I have a s9 too @worthy panther

I can record easily

Have you tried this from notification bar ?

[still agate]

Is pubg timi version still playable ?

I know this is pubgm global support sorry for that ... i should not ask it in here
But maybe anyone one you can help me out

[night cloak]

Hello my friends, I want to help, is there anyone here?

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Today my Facebook account was hacked by live broadcast and after the Facebook account was restored again!

[sand path]

Make sure to safeguard your Facebook account and enable 2 factor authentication. @night cloak

[night cloak]

@sand path Then, I changed everything in my Facebook account to protect and not to hack again -?

[sand path]

Yeah

[ocean shoal]

@sand path are you a support staff in here or you are just a client as everyone?!

[night cloak]

@ocean shoal he's a staff

[sand path]

[night cloak]

@sand path Then I entered the game again after everything was changed in my Facebook account during the game a message appeared in it I have been logged in from another device How does this happen and I changed everything in my account ??

[sand path]

Do you have a second account linked? @night cloak

Other than Facebook.

[night cloak]

@sand path no?

[ocean shoal]

@night cloak when I talked about cheaters in crew he made a fun of me and he said they are pros not hackers even though he didn’t see the video that I was going to send !!

[sand path]

Can you go in game and go to settings and send a screenshot showing the linked account? @night cloak

Who?? @ocean shoal

[ocean shoal]

@sand path you

[sand path]

What?

When?

[ocean shoal]

@sand path oohh no no not you sorry

[sand path]

[ocean shoal]

I was confused

[night cloak]

@sand path Now, I want to disconnect my Facebook account and connect to my Google Play account

[sand path]

Its alright.

What's your second login option? @night cloak

[ocean shoal]

@sand path it was this girl and not you sorry! he name is colored is she a staff or just client

?

[night cloak]

@sand path This is my account

[sand path]

Go to settings and send a screenshot. @night cloak

[night cloak]

@sand path There is no other account to link to Facebook؟

[sand path]

@ocean shoal if you have complaints against any members you can go to #discord .though biri is just being sarcastic.

What's your main language? @night cloak

[night cloak]

@sand path Saudi

[haughty cypress]

@ocean shoal

[ocean shoal]

@sand path Okay I will because she was trying to make a fun of me and I have video of cheaters killing me an wipe everyone

[haughty cypress]

all i did was say those guys are pro

[sand path]

https://discord.gg/pubgm-mena @night cloak

[ocean shoal]

@haughty cypress I am going to report you because you are trying to make fun of me and you don’thave the right to reply because you arent a staff

so you have to calm down and not get into something that’s not your business

[night cloak]

@sand path What is that

[sand path]

Saudi server.. @night cloak they will help you there

[ocean shoal]

@haughty cypress I will do and try to get a new job for you. you look like you have nothing to do in your life.

[night cloak]

@sand path I am talking to someone who is min

@sand path Particular person؟

[autumn ivy]

Where can I pickup point crates?

[sand path]

@ocean shoal you may post it in #cheater-reports ,by following the pattern in the pinned messages in there. Once the channel opens again

@night cloak they have a support in Arabic

[autumn ivy]

I played rage gear but didn't find any

[sand path]

I'm not able to assist you efficiently through English.

[zenith forge]

I am unable to login into my account linked with Facebook ,as someone hacked my facebook account And Disabled. I have invested a lot of hard work time in that Pubg Mobile account. So please help me to get it back . Hacker Use My Pubg Mobile Account. And Change The Name.
Name- 『AG』ARKEM
I'd No- 5150963774

[sand path]

@zenith forge please stop repeating the same question again and again.

[night cloak]

@sand path Thank you for being interested in the topic💙

[autumn ivy]

Can anybody help me?
My question is: Where can I find point crates? I played rage gear but didn't find any.

[vagrant onyx]

@autumn ivy this work on RageGear Pick up

[autumn ivy]

Did they remove the mode?

I don't see it anywhere

[vagrant onyx]

@autumn ivy is you collected the box in point and win the match its will count

Example : you collected 4 box and winned the match while carrying the 4 box its will count for you 4 point Create collected in RageGear

[autumn ivy]

The crates that give you mines?

Point crate aren't in rage gear they are in rage gear pickup and i can't see the mode anywhere

[vagrant onyx]

@autumn ivy not the mines
the box that give you point
and yes the mode removed

[autumn ivy]

So I can't complete the mission? Because the mode is removed :(

How long does a season last for?

[crimson hedge]

hello my account is hacked and is liked on Facebook. could someone help me ?

linked*

[vagrant onyx]

@autumn ivy season last about 2 month

[autumn ivy]

Ok

[night cloak]

@crimson hedge refer to #faq 2.5

[autumn ivy]

Thx

[merry sandal]

The mode also isn't necessarily permanently removed, @autumn ivy. It might come back at a later date. :)

[autumn ivy]

Ohhhh ok

[crimson hedge]

can i change my account link to other like i want to use twitter can i do that ?

[vagrant onyx]

@crimson hedge no that not possible

[sand path]

You can login with either one of the social media options. @crimson hedge

Accounts once linked cannot be unlinked or transferred.

[crimson hedge]

i have change my Facebook passwords and still someone can access to the account.

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @crimson hedge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

You may ask the customer support to revoke Facebook access, but you wont be able to replace that account. And you'll only have 1 login option, the backup one which is already linked. @crimson hedge

[crimson hedge]

thank you

[night cloak]

Is it normal to be matched against people who have much higher ranks than you?

[haughty cypress]

yes

[vagrant onyx]

@night cloak you might not find player in that server and the either solo/duo/squad playing , also the time you playing so you will get matched with other player either higher rank or lower rank
( also if your rating is high )

[marble berry]

i want to post a team up hacker video where i can send

[vagrant forum]

@marble berry You want to report someone? If so then you can use the website :
http://cheater-report.pubgm.cc

[marble berry]

i dont have youtube channel how i upload video in youtube

[sand path]

Make a channel and upload it. @marble berry

[marble berry]

if a send video herew??

[sand path]

Just need to login with your google account.

#cheater-reports is currently closed

Use the link

[marble berry]

i want to talk with pubg mobile suport team

[storm flume]

Hello, @marble berry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[marble berry]

i report him but no review

why

[polar marsh]

@steady umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[merry sandal]

Reports take quite a while to get reviewed, @marble berry. We request you to be patient.

[marble berry]

bro i report hundred of cheaters but no review

now i have vide avidence i will uploade soon

[sand path]

@night cloak

Ask here

[night cloak]

I done this but nothing happeand plzz help i will lose my daily uc

[sand path]

Did it happen after the update? @night cloak

[night cloak]

@sand path bro I installed this game to my new phone today and now this happened

[sand path]

Ahhhhhh have you logged in through your play store account? @night cloak

[night cloak]

@sand path yes

[sand path]

And in gams?

Game**

[sand path]

I mean have you logged in game via playstore? @night cloak

[night cloak]

Yes Google play games

[sand path]

And have you logged our of your old phone?

[night cloak]

That phone is done with factory reset

[sand path]

Can you check what region it shows in game?

[sand path]

Go to playstore in subscriptions page @night cloak

Check If it shows up there.

[night cloak]

100 uc is left bro .. 😰

[sand path]

@night cloak try logging out, then logging in to another account to see if the button shows up in another account.

[night cloak]

@sand path ok plz wait a minute

[sand path]

Since how long have you been facing this issue? @night cloak

@proven scaffold gameplay management less than 18?

[proven scaffold]

Nope

Over 18

[night cloak]

@sand path from today

Same problem with my second id

[sand path]

Restart your phone? @night cloak

[night cloak]

@sand path ok

[proven scaffold]

@sand path

[sand path]

Is it happening frequently? @proven scaffold

[proven scaffold]

Yes

[sand path]

And also.... you need to download all the resource packs. @night cloak

[night cloak]

@sand path same problem after restart

@sand path resource pack is not downloaded .. let's see what happens

After download

[sand path]

Do that.

And then restart

[night cloak]

@sand path ok

[proven scaffold]

@sand path again 4m wait came

[round horizon]

How many cases you need to get a quaranted reward in supply crate?

[sand path]

@proven scaffold what action is causing it particularly?

[proven scaffold]

Failed login @sand path

[round horizon]

Bruh

[night cloak]

@sand path bro but I want to inform you that .. previous time when no resource and maps were downloaded .. i am confirm know that bp crate was showing and button also .. but still I will download that resource pack .. just want to inform you

[sand path]

@round horizon what version are you talking about?

[round horizon]

Em supply crates

I just need to know how many cases i need

[sand path]

Hammers?

[round horizon]

Btw

There is no uc missions on new egg event?

[sand path]

Are you playing on the global version?

[night cloak]

😰

[sand path]

@night cloak did it work?

[night cloak]

@sand path nope I think that I have to reinstall the game

[sand path]

Packs downloaded?

[round horizon]

Yep i play in a global version

[night cloak]

@sand path yes

@sand path I downloaded this game from galaxy store!

[sand path]

@night cloak wait for 4-5 hours it should appear....probably taking time to sync

[night cloak]

@sand path ok

[round horizon]

I mean about this bar

How many cases i need to fill it?

[vagrant forum]

Each crate adds 3.34%, so roughly 29-30 crates are required. @round horizon

[round horizon]

Thx

About new egg event...

There is no uc missions on new event? Like spend 30 uc and get a hammer

Like in season 9

[vagrant forum]

Can you share a screenshot of that event? I think it's not available in my region so I might not be able to help with this.

[shrewd badger]

Hello I need help is anyone hindi

[storm flume]

Please do not use any other language aside from English in this channel, @shrewd badger. Refer to #613267301243944960 for language channels.

[vagrant forum]

What help do you need?

[shrewd badger]

My friend account is ban

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @shrewd badger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@shrewd badger send your friend terms of service of pubgm

You will find it on #faq subpoint 2.12

[shrewd badger]

Ok

Can I get copy of 2.12

so I can send him

[sand path]

Screenshot it

[shrewd badger]

Ok

[fathom heart]

Hi anyone from Tencent Support? I have an issue re: Prime Plus subscription.

[vagrant onyx]

@fathom heart hey what is it
statue your issue ?

[fathom heart]

@vagrant onyx I just renewed my Prime Plus subscription yesterday, but when I logged in it shows that the 300UC plus other monthly benefits shows I've already collected them when I haven't yet

I can send screenshots as well as the receipt

[storm willow]

@fathom heart contact ingame customer support

[vagrant onyx]

@fathom heart can you try to log out from your account than rest your device and see again

[fathom heart]

@storm willow I've already sent an email to them. I'll try ingame support too

@vagrant onyx sure. let me check

@vagrant onyx still the same. shows collected

[sand path]

Chexk your inventory for rename cards. @fathom heart

You might've collected it.

[fathom heart]

@sand path all i have are the old ones. regardless if i have those, i haven't collected the 300UC still.

note: i have not made any UC purchase recently, especially since yesterday when my subscription renewed

[sand path]

Contact cs ingame

[shrewd badger]

Hello my this friend need help

[night cloak]

hello

[vagrant onyx]

@shrewd badger we all ready told you

[shrewd badger]

Plz how he can unban plz explain him

[vagrant onyx]

This https://discordapp.com/channels/393088095840370689/638363268565565461/638363760179937292

@shrewd badger

[fathom heart]

@sand path yeah, on it now. idk though if i will get any response. :(

[sand path]

@shrewd badger fileclaim is the only way.

[shrewd badger]

He try

[sand path]

Thank You. Please do not repeat questions

[shrewd badger]

But its not work

[storm willow]

@shrewd badger what happened to the account ?

[shrewd badger]

My friend ban he was clearing her mobile and by mistake he delete pubgm file and when he open he get ban @storm willow

[ionic cloak]

hi
I wanna report hacker

[storm flume]

Hello, @ionic cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @shrewd badger.

[shrewd badger]

Yes he was using GFX for good look

[vagrant onyx]

@shrewd badger gfx tool = 10 years ban

[shrewd badger]

can he get unban he will never do that again his all hard work will gone he is now crown 1 plz can you guys give him one chance

[blazing saddle]

Sorry, we cannot help you, @shrewd badger. Please do not ask queries related to account suspensions in the support channels as we are unable to provide support for such issues. Contact the in-game support for further information.

[sand path]

Here @graceful epoch

[raw gulch]

My account is hacked , can anyone help me??

Please

[vagrant onyx]

@خيال ظهرك#9475

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[raw gulch]

What will happen if I got my email back , what will happen with the account

[vagrant onyx]

@raw gulch after getting your email back rest your password
and do logout from every device that has access or been log in to that account

[covert mason]

What will happen if i remove PUBG Mobile from my facebook account?

Will it unlink?

[sand path]

You won't be able to login...the Facebook will be still indicated and you wont be able to replace it. @covert mason

[covert mason]

Okay thanks

[vagrant onyx]

@covert mason nah that will not unlink

[sand path]

So no it wont be unlinked. But revoked.

[covert mason]

But how is there no ways to unlink anything?

[vagrant forum]

Nope. @covert mason

[vagrant onyx]

@covert mason no

[covert mason]

I know, but how is there not any way

[sand path]

Account once linked cannot be unlinked or transferred

[vagrant forum]

I have no idea why it's like that. But it is what it is.

[covert mason]

Thats just stupid..

[night cloak]

@sand path hello you know hindi mera account ban ho gaya he mene galti se GFX use kar liya tha....🥺

[vagrant onyx]

@covert mason also selling/trading
Its Against the rule

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[sharp temple]

Any girl squad here

[vagrant onyx]

@night cloak and use english only

[storm flume]

Use #activities to find other PUBG MOBILE players, @sharp temple.

[raw gulch]

Now the one who hacked it unlinked Facebook from account

There is no way to get it back?

[vagrant onyx]

@raw gulch what you mean ?

[covert mason]

How is that aginst the rule when so many people do it

[vagrant onyx]

@covert mason it is for real

[raw gulch]

The one who hacked facebook , unlinked it from pubg account and linked it to another resource

[vagrant onyx]

You might get ban for it @covert mason

[naive steppe]

I neeed help

[covert mason]

Im not doing it @vagrant onyx

[naive steppe]

I did not remove my friend from my fren list but she got removed

[vagrant forum]

The game's ToS does not allow trading. Even though it is true that many people do trade accounts, but if someone reports this they do get banned. @covert mason

[vagrant onyx]

@raw gulch hacked yes , but be cant unlink it

he can change your facebook info and email to his email and info so you cant get it back

[naive steppe]

Now my synergy and partner with her is gone

Is there anyway to get it back?

[vagrant onyx]

@raw gulch so he will log in with the new facebook account and play

[vagrant forum]

You'll just have to play again with her, no other way. @naive steppe

[covert mason]

Yea but i dont think anyone is gonna report such a thing

[naive steppe]

No roll back? @vagrant forum

[raw gulch]

Great, thats mean if i got my Facebook back the account will be back ???

[vagrant forum]

Nope.

[naive steppe]

Hais

[covert mason]

Btw, did hackers on crew challenge get banned?

[naive steppe]

But i think there is a bug

I removed one person from my fren list and someone else got removed as well

[vagrant forum]

If you think it's a bug then please report it in #old. @naive steppe

[naive steppe]

Okay

[vagrant onyx]

@raw gulch you might have to refer from the media social support about this question
they should till you what to do

[raw gulch]

Okay thanks alot

[covert mason]

Btw, did hackers on crew challenge get banned?

[vagrant onyx]

@covert mason some of them got banned

also you can report them in #cheater-reports ones its open again

and must provide evidence

[raw gulch]

The one who is hacking in the main arab page

[vagrant onyx]

@raw gulch you are in the correct place stop asking in #media

@raw gulch if you get your facebook account back you will get your pubg account back cause its linked to the game

[raw gulch]

Thanks , when i get my Facebook back i logout from other devices?

[vagrant forum]

Yes

[raw gulch]

My photo in game changed to someone i dont know , whats thats mean?

[sand path]

That means he has linked another account?

Or he changed your Facebook pfp

[raw gulch]

No he deactivated my Facebook

Linking another account would effect my account recover ?

[vagrant onyx]

@raw gulch if you recover your account but he still can log in with the other one

[sand path]

Contact Facebook support and recover first. Then we'll guide you what to do next. @raw gulch

[vagrant onyx]

to get him out you need to contact pubgm support and till them to revoke access of the one he linked it @raw gulch

There is no way to unlink the one who linked it

[raw gulch]

You gave me alot of hope and help guys

Thanks , we will talk soon

[vagrant onyx]

Welcome

[night cloak]

@agile wave no begging. Make sure you do have read the #613267301243944960

[viscid matrix]

Hey.

👀

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @viscid matrix. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@viscid matrix for chatting in #chat and #pubg-mobile

[red thistle]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @red thistle. Remember to read through #faq before asking questions in the support channels.

[red thistle]

Why hackers are not getting banned?

Anyone there?

[vagrant forum]

They do get banned but it takes time.

[red thistle]

@vagrant forum What about crew challenge hackers?

I have full video proof

[vagrant forum]

Some of them have been banned.

[red thistle]

Please ban them

[vagrant forum]

Use #cheater-reports when it's open again. @red thistle

[red thistle]

@vagrant forum They are killing very brutal in crew challenge

@vagrant forum they will ruin many games

[vagrant forum]

Well reporting in-game for now is all you can do.

#cheater-reports will be opened soon, so make sure you report them there.

@red thistle Also, you can try reporting them on the website :
http://cheater-report.pubgm.cc

[red thistle]

I want to ban them now

I have proofs

[main comet]

I reported a cheater through that link but still he's playing freely

[vagrant forum]

You can report them along with the proof on that website.

[red thistle]

Not about classics but that a big tournament crew challenge

[storm willow]

@main comet it takes time to review report. You may add them on #cheater-reports by next week

[main comet]

@storm willow ok.i will definately do the same.

[covert mason]

Update 0.18.0 coming on 16th April?

[sick shale]

@covert mason #news

[storm flume]

We currently do not have a specific release date for the upcoming update, @covert mason. Once we do, we will publish further information in #news.

[covert mason]

What is this then?

[sand path]

That will be introduced in the 0.17 itself.

0.18 will be a totally different update.

Probably as soon as season 13 begins

[onyx cairn]

This is the brandnew arctic mode, a new survival mode in PUBG MOBILE, which will be available from 04/16! :)@covert mason

[trail swift]

@support where is the resources pack location in pubg mobile

@AshvaR

[mint widget]

Please someone help me how can remove this hacker link

[vagrant onyx]

@mint widget contact customer service and follow this to revoke access of the google play games log in method

[mint widget]

@vagrant onyx I do but Pubg support them can't help. Me

[vagrant onyx]

( unlink the google play games log in method is not possible ) @mint widget

you have to say yes if you say no your request will be decline

if you have 1 social media that cant be done

But since you have 2 and you still access to the 1 that is facebook you can do that

[mint widget]

@vagrant onyx My friend I have been in contact for 2 months. But he can't help me bro

[vagrant onyx]

You should try again @mint widget

Please use in-game support

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @mint widget. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[exotic coyote]

hello

some one can help me

[vagrant onyx]

@exotic coyote hey
what is it ?

[exotic coyote]

my acc is panned seven day and i dont use any hack

[open fox]

I try loading tdm,it says 0-0 and I can't see the opponent nor my teammates,i can't see my gun either,so help me pls

[vagrant onyx]

@exotic coyote 7 days = you might played and team up with cheater so you also might lose your season point activity tier rest to bronze v

[open fox]

Help?

[exotic coyote]

im streamer and when im on live my acc panned

[red thistle]

@vagrant onyx Can u come in private?

[vagrant onyx]

@exotic coyote yes you played squad with cheater ?

[exotic coyote]

i dont know if im played with hack

that is a big problem

[open fox]

@vagrant onyx help?

[uncut badge]

@vagrant onyx help him bro...

[exotic coyote]

my folowers now is dont trust of me

[vagrant onyx]

@red thistle yes if its was not about account banned

[polar marsh]

@amber cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[red thistle]

@vagrant onyxYeah come

[open fox]

Am I invisible?

[uncut badge]

@open fox tell him bro....
And tag him too

[open fox]

I tagged him

[red thistle]

@vagrant onyx dm me bro

[open fox]

I try loading tdm,it says 0-0 and I can't see the opponent nor my teammates,i can't see my gun either,so help me pls @vagrant onyx

[night cloak]

@open fox try restarting the game

[open fox]

It happens everytime,not just once

[uncut badge]

@night cloak will help you... Np

[open fox]

This issue has been going on for months now

[vagrant onyx]

@red thistle okey

@open fox hey maybe try again later

[red thistle]

@vagrant onyxCome in private

[vagrant onyx]

@uncut badge hey what is it ?

[polar marsh]

@amber cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[open fox]

@vagrant onyx it happens everytime so I don't think trying it later would help

[vagrant onyx]

@amber cedar yes that could happen

[amber cedar]

But why that was a random so ? @vagrant onyx

So we decrease our rank if we dont know that he was hacker in lobby?

[uncut badge]

@night cloak bro he can report on #old

?!

[vagrant onyx]

@amber cedar if you team up with them

some people got banned while was someone hacking in the team he receive 10 years ban and the people who played and team up with him recive 7 days ban + tier rest to bronze v

[amber cedar]

Ok

[open fox]

Nice support guys 👍👍

[night cloak]

@open fox do a routine repair and check. If the problem is still there please do post on #old with screenshot

[open fox]

Alright thanks

[quasi drum]

Hay

Hacker daily killed normal players and you what r u doing. Pubgm

[storm flume]

Hello, @quasi drum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[raw gulch]

What will happen if hacker used my hacked email ?

[exotic coyote]

@vagrant onyx please reply my privte message

[night cloak]

@raw gulch you might lose the access to that account. Make sure to enable 2FA and use a strong password. Never fall into scam websites

[vagrant onyx]

@exotic coyote okey but if its about account banned than no

[exotic coyote]

@vagrant onyx sure about it nothing else

[storm flume]

Hello, @quasi drum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[exotic coyote]

@vagrant onyx check the privte

and tell me if you can help

[sand path]

What's the issue? @exotic coyote

[night cloak]

can we pay the pass for a friend???

[sand path]

You can buy uc for any account by going to pubgmobile.com and clicking on purchase. You need the UID of the recipient. @night cloak

[fossil cove]

I can't understand pubg Mobile has many glitch and they can't fix it 😥😥

We will tired to face those glitches

[safe lodge]

Today we got hackers in tdm warehouse in bonus challenge 😡😡😡😡 @polar marsh

[storm flume]

Hello, @safe lodge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[safe lodge]

I lost my 3 vouchers

[sand path]

That's unfortunate.

[safe lodge]

They killed 40 in just seconds

All 4 hackers

[exotic coyote]

@sand path i told @vagrant onyx and he bloked me

[fossil cove]

They will delete my comment

That means they are sell hacks

[sand path]

Was your account banned? @exotic coyote

[night cloak]

Okok

[exotic coyote]

@sand path yes

[sand path]

How long?

[exotic coyote]

7

days

[sand path]

Mobile?

[exotic coyote]

emulater

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @exotic coyote.

[exotic coyote]

@sand path emulator

[sand path]

This is mobile support

Go to #emulator-support

[exotic coyote]

@sand path not pubg steam ... pubg mopile on pc

[sand path]

Yeah

Go to #613267301243944960 and react on E

I don't know about emulators

[amber cedar]

Can u tell why on leaderboard always hacker be no 1. @sand path

Mental dc very good player.👍

@vagrant onyx

[storm flume]

Hello, @amber cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[umbral root]

What u guys do about scams?

[polar marsh]

@edgy mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral root]

What U do About Scams on UC?

[night cloak]

@umbral root??

[static drum]

Hi , how much teddy bear outfit cost ? I can’t see it now available to buy

[vagrant onyx]

@static drum hey its not available to buy
are you talking about the angry teddy suit ?

[umbral root]

Yess Some1 scammed me When I joined scout official Discord server there was a link.... Nd booom my 1080uc was deducted

[static drum]

Yea angry teddy suit

[vagrant onyx]

@static drum you can find it on lucky Airdrop

[vagrant forum]

You're supposed to stay away from scams.

[static drum]

Thanks Yore

[vagrant onyx]

@static drum welcome

@static drum btw i have found the Mask

And i have bought it

[static drum]

I don’t have any 😦

[night cloak]

@umbral root don't buy UC from untrusted sites.

[vagrant onyx]

@static drum hopfully you find it
let me send you screen shoot

[umbral root]

But how we know they r scamming? There must be some actions against scammers

[static drum]

Thanks Yore

Yea but I need also the outfit

[night cloak]

apparently if the scammers are in this server you can report them in #discord and help getting them suspended. @umbral root

[vagrant onyx]

@static drum okey
Its only on Airdrop you might find the suit first or the Mask

And your welcome

[static drum]

Thanks Yore , I will keep seeing those lucky ad

[sand path]

@amber cedar he will be banned on Monday. Dont sweet it.... see #cheater-reports

[amber cedar]

@sand path waiting for that ✅

[sand path]

[floral edge]

hey.. I was wondering, is there any differents between sensitivity in training ground and the actual match!! coz my aim in training perfect but cant spray good enough in matchs even while prone?? any help plz

[covert mason]

When is the library mode coming?

[sand path]

@floral edge they're the same.

[storm flume]

We currently do not have a specific release date for the upcoming update, @covert mason. Once we do, we will publish further information in #news.

[covert mason]

Kk

[onyx dagger]

i am trying to contact from so long and Your in game customer support is not helping me at all and I have been mailing you just end the chart.I have told you about my problem in each and every message.I just want my 30uc it was not my fault that there has been deducted for lag or game glich. I have not given any type of permission forj any kind of purchase. Please look into in .

[covert mason]

Its 30 uc, you cant do anything with it @onyx dagger

[onyx dagger]

bro i know that butI want to know why this happened

but I*

[covert mason]

What did you open/spend it on? @onyx dagger

[onyx dagger]

@covert mason nothing bro

[tawdry jasper]

was it given to you then deducted?

[covert mason]

It just disappear?

[tawdry jasper]

or did it never arrive?

[onyx dagger]

i was openning supply create with my supply crate coupon and game just laged and deducted my 30 uc

without any message

[tawdry jasper]

a supply crate costs 30UC exactly, you might have probably accidentally pressed it on accident

[amber cedar]

@onyx daggeri know bro pubg is a full of bug. My brother 300uc deducted he was having 10 supply crate he tap one time on open and 2 time 10 10 open and his 300uc deducted. Forgot that uc bro .i also loat 150uc few daya ago dur to glitch but cant do anything

[vagrant onyx]

@onyx dagger 30UC does not even worth of 1$ dollars

@amber cedar if you press on something mistake its your fault
you should try to be more carefully

@onyx dagger ok

[amber cedar]

@vagrant onyx but u know 30uc matter for that person who can only buy 1 royal pass for lifetime. That same uc he spends every season.

[vagrant onyx]

@amber cedar yea he could not maybe spend more money

[amber cedar]

I did 1 time miatake and my 150uc lost .now on every tap i think.👍

@onyx dagger i know sometime it happens in supply crate only

[tawdry jasper]

you were saying you were opening supply crates which costs exactly 30UC, the most likely explanation is that you misclicked once using UC to redeem it

[amber cedar]

On 1 tap it opens 2 time back and back.

[storm flume]

You can contact the customer service via the game settings, @amber cedar. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant onyx]

@amber cedar if you want to open create and if you press with mistake its wont open
first its will confirms you to buy it

[storm willow]

Contact ingame support, if you have issue on ingame items/ UC. Understand that accidental purchase/ usage of UC is not refundable.

[amber cedar]

@vagrant onyxno sometime in 1 permission it opens 2 time

[vagrant onyx]

Contact ingame support, if you have issue on ingame items/ UC. Understand that accidental purchase/ usage of UC is not refundable.
@storm willow

[amber cedar]

First 10 and after that 10 more opens .its a glitch

[vagrant onyx]

@amber cedar yea they might need to do everything 2 time permission
cause sometime people press with mistake

[sand path]

Discussions to #pubg-mobile

[amber cedar]

@sand pathsorry my over.👍

[worldly oak]

Hey can anyone tell me how many matches can we play in crew challenge

[vagrant onyx]

@worldly oak the answer is there

https://discordapp.com/channels/393088095840370689/481200416349224980/695909463441276986

[worldly oak]

Ohk

[vagrant onyx]

Crew challenge: Upto 18 matches, 3 per day, The best 8 will be considered.

@worldly oak

[worldly oak]

Tnx man

[vagrant onyx]

Welcome

[north summit]

جووووون

[storm flume]

Please do not use any other language aside from English in this channel, @north summit. Refer to #613267301243944960 for language channels.

[north summit]

پرچم ایران

[vagrant onyx]

English only please

[north summit]

Ok

[worldly oak]

But it's say only 12 matches @vagrant onyx

[north summit]

Can you help me

[worldly oak]

And you say 18

[north summit]

Hello, Pubg has reported me for killing my friends. What should I do?

ok

But what can I do?

[vagrant onyx]

@worldly oak up to 18 matches , 3 per day , best 8 will be Considered

[worldly oak]

Are you sure?? @vagrant onyx

[night cloak]

@north summit is it something like you lost your merit points

[north summit]

my merit 33

[vagrant onyx]

@north summit your merit will be decreased to get it back play more classic match
less than 60 merit you have to play solo you will not be allowed to play duo/squad

[north summit]

Thank you

[sick shale]

@worldly oak information in-game is outdated, you can play up to 18 matches as yore said

[night cloak]

Why are players constantly getting ping around 180-220

Even when our isp is ok

Almost every player is facing it

[left jolt]

Maybe due to the heavy traffic 😛

[night cloak]

due to lockdown many ISPs facing huge network traffic. That’s why you get connectivity issue like high ping etc @night cloak

I have fiber boii, I don't think that

[covert mason]

We have 160 kills but it says 144?

[night cloak]

Upto 18 matches, 3 per day, The best 8 will be considered. @covert mason

[covert mason]

Ok

[night cloak]

@night cloak almost every player getting ping

It works fine in other battle Royale tho 👀

[storm willow]

I’m on fibre connection too, due lockdown ISPs are facing huge traffic, even some are reducing speed for clients.

[night cloak]

Hmm it's working fine for other games tho 👀

Also it shows 40-60 in test and in other games while constant 200 in pubgm 👀

[storm willow]

Try using 1.1.1.1 dns changer.

[neon cove]

Why all match counting

[grizzled orchid]

Same problem

[neon cove]

My all 14 match counted

[grizzled orchid]

High ping on tpp Asia squad

[neon cove]

And now 8:30 it iwll be 15

Who is admin

Help

[slate jewel]

Hy I m playing pubg 5 hr only a day how to fix it beacuse I m 18+ and I want to play morw

[neon cove]

Settings mai ja kar 18 karde

[slate jewel]

Bro ho nhi rha 24 april tak rukna ko bol raha hai

[storm flume]

Please do not use any other language aside from English in this channel, @slate jewel @neon cove. Refer to #613267301243944960 for language channels.

[polar marsh]

@stone salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[amber cedar]

@slate jewel yes bro u want to wait till that date. I also miss click on no in seeting. And same happening with me.

[night cloak]

@slate jewel you might have turned off the gameplay management in the settings

@neon cove could you tell me with match is it

[crimson iris]

Any admin

@night cloak

Ehy i cant send a link youtube

[night cloak]

@crimson iris could you tell me what it is about

[polar marsh]

@crimson iris:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[subtle sail]

Hello, I have a problem with my account. I want to recover the account and cancel the link

[storm willow]

@subtle sail can you explain?

Do you Have access to the account

[subtle sail]

My account in Bebji was stolen by another party and was linked on Twitter and I need to return the account and all shipping bills are available with me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @subtle sail. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hollow lava]

Any information for Erangel 2.0

[subtle sail]

I apologize, but I do not fully understand English. Is there support for Arabs here?

[left jolt]

@subtle sail I also would like to refer you to subpoint 2.8 in the channel #faq

[night cloak]

@hollow lava the team is working on it

[cold sandal]

Guys

[frosty sphinx]

Where can I report cheaters ?

[cold sandal]

If i am playing in family and a girl come in front of me what to do is there any way in which pubg give girls full clothes tbh this is disgusting I dont want to see that in pubg I know you guys doesnot mean this but it is spreading nudity At least give girls full clothes

@frosty sphinx #cheater-reports

[frosty sphinx]

@cold sandal it says that I don't have permission

[cold sandal]

At start also give girls at least full clothes

@frosty sphinxthen send here

Plz give clothes to girl character or make a server for boys ooof

I am done.....

If i am playing in family what will they think??

Cmon go ahead and make an update

[frosty sphinx]

Id is suparshroud he was in opposite team in tdm and he was tracking us and he could shoot while we were standing behind the crates. Please ban him

[cold sandal]

Ss?? @frosty sphinx

[frosty sphinx]

I don't have it.. he exited the game

[cold sandal]

Ok we will see and reply you as soon as possible

[tawdry jasper]

you can report cheaters through the built in in-game system @frosty sphinx

[frosty sphinx]

I did

[cold sandal]

Can you send us more proof

👍

[frosty sphinx]

Unfortunately no

[cold sandal]

Hmm its ok

Btw plz focus on my point as well

[tawdry jasper]

if you have, good job, he'll be punished accordingly soon👌

[cold sandal]

Plz see up and read my messages u r best for support

Error

Ping me whenever u reply

[bold siren]

Uhm... you want a server for only “boys” and want girls to have “full clothes”, @cold sandal?

Anyways, feel free to drop your ideas in #old.

[sand path]

Default characters have full clothes. @cold sandal

[cold sandal]

Ok i will send tomorrow

[sand path]

And you can always switch to victor.

[cold sandal]

@sand pathbut whenever i play a match dash girls are running here and there give them full clothes

I said a server for boys bcz there will be nothing to shy or etc

[sand path]

Put it in #old thank you. @cold sandal

[cold sandal]

Ok i will do it tomorrow bcz my time is up

Cya and thanks well staff is best of pubg

[sand path]

Bye

[storm flume]

Hello, @frosty sphinx!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

Additionally, you can submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[true tide]

I perchased 60 uc but don't get it

Plz help me

[night cloak]

@true tide Go to your app store purchase history, take a screenshot and send it to customer's service in-game.

[true tide]

Ok...

[winter bronze]

Hello any admin here ?

[true tide]

How can i get customer service

Plz help

[sand path]

Yes?

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @true tide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[winter bronze]

I want to report a glitch😩
How can i do that?

[storm flume]

Hello, @winter bronze!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[sand path]

#faq @true tide

In that 5.3

[true tide]

How can i get pubg service

Can i send them mail... For my uc

Can i get that uc... Plz help

[sand path]

Settings, bottom left customer service. @true tide

[proper pelican]

Hello, why is not easter egg smash event available for everyone? My friend has it & me not

[sand path]

Its region specific

[proper pelican]

so is not international?

i live in RO & my friend in DE... i get it next week then or when

[sand path]

You might not get it.

[proper pelican]

pff thats discrimination

but thx for replies support

[neat lotus]

I think we need more Sensitivity Option beyond 300 for Gyro

[sand path]

#old @neat lotus

[clear bridge]

i try to start a match in pubg mobile but got stuck in loading when go to game, anyone can help?

[night cloak]

@clear bridge restart the game(app)

[clear bridge]

i already try it

i try to uninstall and install again

but still got the same

here the screenshot

[true tide]

I send the proof but they don't reply me back

Anyone plz help ...

Can get those uc

Help please

[vagrant onyx]

@true tide you might get reply on 2-5 days maybe up to 1 week

[true tide]

Ok

But can i get those uc

Back

[stone kestrel]

Not support but a simple question: will the fool M4 come back?

[night cloak]

A lot of players reporting high ping kindly get them to devs 🙏

[storm willow]

@stone kestrel We don’t have Any information About that.

@night cloak post in feedback and contact ingame customer support too

[stone kestrel]

Ok another question: are crate weapon odds (unicorn m7 for example) better than lucky spin odds? @storm willow

[versed marsh]

Can’t access the beta server today. I have internet btw.

[storm willow]

@stone kestrel both are luck. But lucky spin have confirm item on certain number of spins

[sand path]

Contact support in the beta discord. @versed marsh

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[stone kestrel]

@vocal wing ask them how to unlink

[split kernel]

We play in crew challenge.. we play 9 game pubg give as all the points but last 3 matches pubg didn’t give as point of 3 game ! Can anyone help me tell my why ??

[sand path]

Only best 8 matches are counted. @split kernel

See pinned messages for more information.

[polar marsh]

@fast crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tacit marsh]

Hey guys

I have a problem

Its not giving me the option to buy UC through my google play balance it just says to redeem a code

But I have enough money to buy UC

[night cloak]

can you provide screenshots?

[tacit marsh]

Okay

I will

Not allowing me to use google play balance

[sand path]

You need to add a card to make any sort of payments. @tacit marsh

Then you can use play balance

[night cloak]

@sand path not necessary

i buy without adding any cards

[sand path]

Ahh then solve it. @night cloak

[tacit marsh]

Usually I would redeem codes then purchase

But its not letting me use google play balance

[night cloak]

@tacit marsh make sure your paybalance and payment account is the same.

[tacit marsh]

Okay

Ohhhhhh

Thats whyyy

[night cloak]

yeah, just check in playstore which Account you're logged into. And which Account is linked for payments in game.

solved it?

[tacit marsh]

A different account is linked

[night cloak]

ikr

[tacit marsh]

In game

How can I change it

To the one I want to use

[sand path]

[obtuse forge]

@elder niche what do you mean by beryl?

[night cloak]

so, the only way to remove it is, removing the account linked for payments in game. @tacit marsh

but, before doing that

[sand path]

Stop

[tacit marsh]

How can I

[sand path]

It doesn't works like that

[night cloak]

login to another device with that Account

[sand path]

STOP

[night cloak]

@sand path it does

[sand path]

Nope

The account linked to pubgm is not necessary for payments

[night cloak]

why do you say nope? i had the same issue with several users, this was the only way.

[sand path]

The account linked to pubgm is not necessary for payments
@sand path

[tacit marsh]

Yeah so what should I do

[sand path]

You can pay with any google play account

[night cloak]

@sand path if you can handle it take it as your way, I'm out.

[sand path]

Thank You

@tacit marsh go to playstore and check play balance

[tacit marsh]

Okay

[sand path]

Send a screenshot hiding personal details

[gusty fjord]

And besides buying a new phone?

[tacit marsh]

Thats the account linked with PUBG

[sand path]

Umm and the balance is in a different account?

[tacit marsh]

Yeah

Balance is in a different account

[sand path]

So switch account in playstore