#questions | PUBG MOBILE | Page 749

night cloak Apr 5, 2020, 7:09 PM

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@red moat are you sure your isp isn't the cause here?

red moat Apr 5, 2020, 7:09 PM

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How to do that?

night cloak Apr 5, 2020, 7:10 PM

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check your internet speed

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ping*

red moat Apr 5, 2020, 7:10 PM

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Ping is between 34ms to 70 ms

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Internet speed is 60 Mbps

night cloak Apr 5, 2020, 7:11 PM

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and how about the jitter?

red moat Apr 5, 2020, 7:11 PM

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What's that?

frigid depot Apr 5, 2020, 7:18 PM

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Can I speak freely about something?

night cloak Apr 5, 2020, 7:18 PM

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sure.

frigid depot Apr 5, 2020, 7:18 PM

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You guys have the worst ingame support system.

night cloak Apr 5, 2020, 7:20 PM

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Hi, we met cheaters on the crew challenge, to whom do I have to send their names and IDs?

storm flumeBOT Apr 5, 2020, 7:20 PM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

frigid depot Apr 5, 2020, 7:21 PM

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Here we go this bot again..

umbral oracle Apr 5, 2020, 7:21 PM

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come here @unique pebble

bold siren Apr 5, 2020, 7:21 PM

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Feel free to drop feedbacks in #old, @frigid depot.

night cloak Apr 5, 2020, 7:22 PM

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you can report those id's with proper evidence there.

frigid depot Apr 5, 2020, 7:22 PM

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@bold siren OK

umbral oracle Apr 5, 2020, 7:23 PM

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@unique pebble hello bro tell here everything they will help u

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lol u muted

night cloak Apr 5, 2020, 7:23 PM

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📎 Screenshot_20200405_211813.jpg 📎 Screenshot_20200405_211758.jpg 📎 Screenshot_20200405_211744.jpg 📎 Screenshot_20200405_211731.jpg

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I cant write his nicks

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sry bot

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http://cheater-report.pubgm.cc/

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I cant write his nicks
@night cloak

bold siren Apr 5, 2020, 7:24 PM

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As long as you have the player ID, it’s not a big deal if you can’t write their usernames, @night cloak.

night cloak Apr 5, 2020, 7:24 PM

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LOL

umbral oracle Apr 5, 2020, 7:25 PM

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@bold siren hi can u see @unique pebble he got muted

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what a reason please

night cloak Apr 5, 2020, 7:25 PM

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Now I need to download the Arabic keyboard and write it? @bold siren

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Rly?

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@night cloak copy character id

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Aaaa

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ya im stupid xd

frigid depot Apr 5, 2020, 7:26 PM

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It's funny that one of them his name is َداعا which means' bye' @night cloak 🤣

night cloak Apr 5, 2020, 7:27 PM

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😅

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Bye 1
Bye 2
Bye 3

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this channel for support 👀 @night cloak @frigid depot ig

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@frigid depot use #chat for other topics pls

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pubgmsmart

viral quiver Apr 5, 2020, 7:28 PM

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@night cloak do search vie game id then you can cope the nickname

umbral oracle Apr 5, 2020, 7:28 PM

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@night cloak can i get help

storm flumeBOT Apr 5, 2020, 7:28 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @umbral oracle. Remember to read through #faq before asking questions in the support channels.

keen solar Apr 5, 2020, 7:28 PM

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whats the lie about why we cant match fpp on miramar in na

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or vikendi

polar marshBOT Apr 5, 2020, 7:29 PM

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@umbral oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bold siren Apr 5, 2020, 7:30 PM

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Changing the mode or map might help, since there are few players on the NA server, @keen solar.

keen solar Apr 5, 2020, 7:30 PM

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good one, it matched fine for 8 seasons

night cloak Apr 5, 2020, 7:30 PM

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i got an issue like i killed 3 enemies within 100m away still my rp mission was incomplete 👀

vagrant onyx Apr 5, 2020, 7:30 PM

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@umbral oracle till him to refer to this

https://www.pubgmobile.com/terms.html

umbral oracle Apr 5, 2020, 7:31 PM

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@vagrant onyx sorry for repeating again

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other guys wanted to help him

vagrant onyx Apr 5, 2020, 7:31 PM

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Will you got unmuted

bold siren Apr 5, 2020, 7:31 PM

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Might be an issue, drop it in #old, @night cloak.

night cloak Apr 5, 2020, 7:31 PM

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i completed it afterwards but like didnt work in solo

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lemme post

steep hemlock Apr 5, 2020, 7:32 PM

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Hello #questions

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I need a new rename card so how do i get it

bold siren Apr 5, 2020, 7:33 PM

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You can buy it from the shop.

steep hemlock Apr 5, 2020, 7:33 PM

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It's costs alot from where i belong 🙄

dense dock Apr 5, 2020, 7:33 PM

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crew challenge fpp Europe , this lads be hacking aimbot and most likely xray.

📎 image0-13.png

steep hemlock Apr 5, 2020, 7:33 PM

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That's why how do i get it free

night cloak Apr 5, 2020, 7:34 PM

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@steep hemlock play crew challenge get points redeem rename card ,,, or dont play game for some days and get rename card in returner missions @steep hemlock

bold siren Apr 5, 2020, 7:34 PM

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@dense dock:

http://cheater-report.pubgm.cc/

dense dock Apr 5, 2020, 7:35 PM

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ty will submit it

steep hemlock Apr 5, 2020, 7:35 PM

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I am playing crew challenge but not have enough points and not playing for some days is a risk

night cloak Apr 5, 2020, 7:35 PM

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@steep hemlock play and collect points to redeem if u need something for free grind for it boii

steep hemlock Apr 5, 2020, 7:35 PM

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Point 🙄🙄

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Why they don't have it free

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Why we have to pay for everything

night cloak Apr 5, 2020, 7:36 PM

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game actually gives 2 free rename cards

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ig now 1

steep hemlock Apr 5, 2020, 7:36 PM

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I got 1 before at level 9

night cloak Apr 5, 2020, 7:37 PM

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@night cloak you can get as many rename cards you want as return gifts

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@steep hemlock complete lvl 10 mission for another

steep hemlock Apr 5, 2020, 7:37 PM

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For another whar

night cloak Apr 5, 2020, 7:37 PM

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ik it tho 🙄

steep hemlock Apr 5, 2020, 7:37 PM

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What

night cloak Apr 5, 2020, 7:37 PM

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ig chat in something

steep hemlock Apr 5, 2020, 7:38 PM

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In ig chat??

night cloak Apr 5, 2020, 7:38 PM

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u need to send message somewhere check it in game coz i dont remember

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#chat & #pubg-mobile for other topics, this channel is only for support related matter

steep hemlock Apr 5, 2020, 7:39 PM

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@night cloak aww ok and what you said about gifts??

polar marshBOT Apr 5, 2020, 7:40 PM

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@shut zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 5, 2020, 7:41 PM

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@steep hemlock u collected lvl 10 rename card ?

steep hemlock Apr 5, 2020, 7:41 PM

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Let me check

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But i don't think we have rename card at level 10 it was on level 9

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And i collected that one

night cloak Apr 5, 2020, 7:42 PM

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@night cloak use #chat & #pubg-mobile for discussing other topics

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@steep hemlock kindly note

steep hemlock Apr 5, 2020, 7:42 PM

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@night cloak where is help channel??

night cloak Apr 5, 2020, 7:42 PM

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this!

steep hemlock Apr 5, 2020, 7:43 PM

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Then??

night cloak Apr 5, 2020, 7:43 PM

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i was actauuly helping tho 👀

steep hemlock Apr 5, 2020, 7:43 PM

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@night cloak

polar marshBOT Apr 5, 2020, 7:43 PM

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@hallow ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steep hemlock Apr 5, 2020, 7:44 PM

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How do i ask pubg mobile for rename card help?? @night cloak

normal fulcrum Apr 5, 2020, 7:44 PM

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@steep hemlock What help you need?

tidal river Apr 5, 2020, 7:45 PM

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I miss my old account lol

steep hemlock Apr 5, 2020, 7:45 PM

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I need a rename card but from where i belong it cost alot so how do i get it free @normal fulcrum

sand path Apr 5, 2020, 7:46 PM

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Crew challenge @steep hemlock

dry patio Apr 5, 2020, 7:46 PM

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i finally got my pfp lmao

night cloak Apr 5, 2020, 7:46 PM

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@steep hemlock without purchasing it you can wait 30days and log back in to receive it as a return gift

normal fulcrum Apr 5, 2020, 7:46 PM

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@steep hemlock You can play crew challenge and buy rename card from rew shop using crew points

tidal river Apr 5, 2020, 7:47 PM

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^

steep hemlock Apr 5, 2020, 7:47 PM

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Don't have enough points @normal fulcrum

dry patio Apr 5, 2020, 7:47 PM

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i appreciate u for helping me @night cloak and the other guy forgot who he was

normal fulcrum Apr 5, 2020, 7:47 PM

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Play crew challenge

sand path Apr 5, 2020, 7:47 PM

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Wow

dry patio Apr 5, 2020, 7:47 PM

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@sand path

night cloak Apr 5, 2020, 7:47 PM

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@dry patio @sand path< him

storm willow Apr 5, 2020, 7:47 PM

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you Can redeem from the crew challenge points.
Or get As returner mission
Or purchase from shop
Or get free for prime plus subscription (it cost thought)
There is no other way.
Please do not keep asking same question. @steep hemlock

sand path Apr 5, 2020, 7:47 PM

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GWnoneHmpf

normal fulcrum Apr 5, 2020, 7:48 PM

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@tidal river Is there anything we can help with?

steep hemlock Apr 5, 2020, 7:48 PM

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I played for like 3 days i cam play more or not @normal fulcrum

night cloak Apr 5, 2020, 7:48 PM

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@sand path pats

sand path Apr 5, 2020, 7:48 PM

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@steep hemlock there are 3 more days of CC left

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See the schedule in game

storm flumeBOT Apr 5, 2020, 7:48 PM

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Please avoid going off-topic. You can have unrelated conversations in #chat.

steep hemlock Apr 5, 2020, 7:48 PM

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@storm willow aww never mind bro chill

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@sand path well thank you

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Let's see

storm willow Apr 5, 2020, 7:49 PM

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Good luck

dull willow Apr 5, 2020, 7:53 PM

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Hello

storm flumeBOT Apr 5, 2020, 7:53 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @dull willow. Remember to read through #faq before asking questions in the support channels.

dull willow Apr 5, 2020, 7:54 PM

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I need help with a question about crew challenge.

sand path Apr 5, 2020, 7:54 PM

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Yes?

wary gazelle Apr 5, 2020, 7:54 PM

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Hello , i have a question ! How much games in crew top100 . 12 or 9 , just bcos today end 9 matches and the next one will be 4 days later

dull willow Apr 5, 2020, 7:54 PM

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So, my team played a total of 6 matches in Crew challenge. Now it says tht next one is in 4 days..I need 200 point for rename card.

sand path Apr 5, 2020, 7:54 PM

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See pinned messeges @wary gazelle

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Yeah there's a break @dull willow

storm flumeBOT Apr 5, 2020, 7:55 PM

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Please refer to this channel's pinned messages for further information, @wary gazelle:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

dull willow Apr 5, 2020, 7:55 PM

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Ah so in 4 days, its the same like today, yesterday and 2 dsys ago? @sand path

sand path Apr 5, 2020, 7:55 PM

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Yeah @dull willow

dull willow Apr 5, 2020, 7:55 PM

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Okay.

sand path Apr 5, 2020, 7:55 PM

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3 more days of cc left

dull willow Apr 5, 2020, 7:55 PM

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I need 22 more points to get rename card.

sand path Apr 5, 2020, 7:55 PM

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You have 9 more matches

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Easy

dull willow Apr 5, 2020, 7:56 PM

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A ok.

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Thank you a lot ! Have a good day!

sand path Apr 5, 2020, 7:56 PM

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GWchinaNayuSmile

night cloak Apr 5, 2020, 7:56 PM

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I need 22 more points to get rename card.
If you want to get more than 200 points from the crew challenge just try to play as good as you can.

storm flumeBOT Apr 5, 2020, 7:57 PM

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Please avoid going off-topic. You can have unrelated conversations in #chat.

wary gazelle Apr 5, 2020, 7:57 PM

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@sand path so its break?

sand path Apr 5, 2020, 7:57 PM

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You can see the dates in game @wary gazelle

wary gazelle Apr 5, 2020, 7:58 PM

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Tencent will clear leaderboard from hackers ? Kk in total 19 games . Thanks!

sand path Apr 5, 2020, 7:58 PM

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18 games @wary gazelle

wary gazelle Apr 5, 2020, 7:58 PM

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Ah ye

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Wrong num

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Ty

sand path Apr 5, 2020, 7:58 PM

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And not sure about the first part

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Clearing the leaderboards I mean

wary gazelle Apr 5, 2020, 7:59 PM

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Today ended first part of 9 games

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Ah ye . I hope they will

dull willow Apr 5, 2020, 7:59 PM

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I occured 2 hackers in 6 matches.

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In one match 2 hackers, the 5 rest no hackers.

storm flumeBOT Apr 5, 2020, 8:00 PM

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Hello, @dull willow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

dull willow Apr 5, 2020, 8:00 PM

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I died but its ok

supple spear Apr 5, 2020, 8:01 PM

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Hi, my account was hacked and I can’t reach it because the one who hacked it changed my FB info and also Game Center and I can’t access it anymore, I would really appreciate your support, and please note that I am ready to provide you with any information,screenshots and video too, I hope to hear from you soon.

storm flumeBOT Apr 5, 2020, 8:02 PM

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Please refer to subpoint 2.5 in #faq for further information, @supple spear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 5, 2020, 8:04 PM

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Hello! I want ask about crew challenge there’s problem with calculating our points we suppose to have 4245 but ig it only shows 4070. It’s pretty important cuz we are trying to stay in top 100

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Proofs

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📎 image0.png 📎 image1.png

sand path Apr 5, 2020, 8:07 PM

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@night cloak best 8 are counted

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You're adding 9

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You may refer to pinned messages to know about it more. @night cloak

night cloak Apr 5, 2020, 8:10 PM

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@sand path okay I understand now, ty!

sand path Apr 5, 2020, 8:10 PM

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No problem!

sand path Apr 5, 2020, 8:25 PM

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@peak valley contact customer service in game for item purchase related issues

jade fox Apr 5, 2020, 8:27 PM

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@sand path @sand path

storm flumeBOT Apr 5, 2020, 8:28 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @jade fox. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Apr 5, 2020, 8:34 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

earnest turret Apr 5, 2020, 8:35 PM

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انا حسابي تبند برضو

storm flumeBOT Apr 5, 2020, 8:35 PM

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Please do not use any other language aside from English in this channel, @earnest turret. Refer to #613267301243944960 for language channels.

earnest turret Apr 5, 2020, 8:36 PM

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📎 image0.png

polar marshBOT Apr 5, 2020, 8:36 PM

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@earnest turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fickle inlet Apr 5, 2020, 8:38 PM

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I played 4 fingers in the game, suddenly it was 2 fingers. I am making my own 4 parnak settings again.

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I played 4 fingers in the game, it was suddenly 2 fingers. I am doing my own 4 parnak settings again, but I wonder if anyone knows whether the information has not been uploaded or not.

sand path Apr 5, 2020, 8:41 PM

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What?

night cloak Apr 5, 2020, 8:48 PM

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@pastel cedar do you need the beta link?

pastel cedar Apr 5, 2020, 8:48 PM

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Yes

night cloak Apr 5, 2020, 8:49 PM

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@pastel cedar check it from #news

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@sand path i forgot links doesn't work in this channel pubgm_kappa

sand path Apr 5, 2020, 8:51 PM

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Faill

night cloak Apr 5, 2020, 8:51 PM

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ikr pubgm_LUL

sand path Apr 5, 2020, 8:52 PM

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https://bit.ly/2WX9dhG

PUBGM Player One Recruitment

PUBGM Player One Recruitment.

obtuse sleet Apr 5, 2020, 8:57 PM

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@sand path Please help me

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My account ate unnecessary 10 years

polar marshBOT Apr 5, 2020, 8:58 PM

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@obtuse sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

timber zinc Apr 5, 2020, 9:04 PM

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Hi i have a Youtube video of a cheater i sid upload it he killed me many times and ruined my game how i can report him please i have a evidences of hom cheating aimboting wall hacking

pastel cedar Apr 5, 2020, 9:05 PM

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@sand path done, so what now?

storm flumeBOT Apr 5, 2020, 9:05 PM

#

Hello, @timber zinc!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sand path Apr 5, 2020, 9:05 PM

#

Wait to see if they pick you @pastel cedar

pastel cedar Apr 5, 2020, 9:05 PM

#

K

night cloak Apr 5, 2020, 9:06 PM

#

@pastel cedar you'll be contacted through email if you're selected, until then be patient.

sand path Apr 5, 2020, 9:06 PM

#

Yes he will be banned @timber zinc

pastel cedar Apr 5, 2020, 9:06 PM

#

@night cloak alright

night cloak Apr 5, 2020, 9:08 PM

#

Can anybody help me with getting id rename card?

#

Pls

#

@night cloak you Can redeem from the crew challenge points.
Or get As returner mission
Or purchase from shop
Or get free for prime plus subscription (it cost though)
There is no other way.

#

Its not in the shop

#

I've cheked

#

@night cloak check in treasures.

#

Ok 1 minute

sand path Apr 5, 2020, 9:13 PM

#

You can get it for 180 uc

night cloak Apr 5, 2020, 9:13 PM

#

Yeh. Cannot spend Money on the game

#

@night cloak where Treasures. I ckecked

#

Checked*

#

Oh. Found it. 180uc on rename card?-_-

#

yes

sand path Apr 5, 2020, 9:15 PM

#

Slowww net

night cloak Apr 5, 2020, 9:19 PM

#

@night cloak certainly not.

#

Goddddd ok ok .....

#

And to get uc the only one way is to... spend a real money? @night cloak

sand path Apr 5, 2020, 9:21 PM

#

Yes

#

Or grind in bonus challenge

night cloak Apr 5, 2020, 9:21 PM

#

@night cloak ofc, or you can win a tourney.

#

Sad. Oof

#

Oof.. i cannot change my name;(

#

@sand path if he has the challenge coupon, or he has to make a purchase pubgm_kappa

#

In most of the clans The leaders want People to change the name clan tag name What if i get kicked out in after 1 hour? Lol, I wont be able to change the name back also very sorry for bad english

sand path Apr 5, 2020, 9:25 PM

#

Quite unfortunate

night cloak Apr 5, 2020, 9:25 PM

#

quit≠quite

#

I need a rename card to change name yeh. My name is SpinXe. And i own a clan so i Have to change my name to TGツSpinXe very quickly. Ye..

#

Imma level 49, i will get id rename card when i become to highter lvl or smth?

#

you've been answered.

#

Okay, thanks i guess

#

not a problem.

shadow shore Apr 5, 2020, 9:40 PM

#

Same question ^^

night cloak Apr 5, 2020, 9:40 PM

#

@shadow shore yes?

shadow shore Apr 5, 2020, 9:41 PM

#

Nvm got it

#

Thanks anyway

night cloak Apr 5, 2020, 9:41 PM

#

alright

dire flower Apr 5, 2020, 9:52 PM

#

Dear Gents
i need someone from administrators to talk on private
Please

night cloak Apr 5, 2020, 9:53 PM

#

@dire flower ask your question.

dire flower Apr 5, 2020, 9:55 PM

#

how to unlock your account if you're not guilty?
Thanks

night cloak Apr 5, 2020, 9:56 PM

#

@dire flower you can file a claim.

dire flower Apr 5, 2020, 9:58 PM

#

Dear
no one is there providing enough support

fast eagle Apr 5, 2020, 10:00 PM

#

@fast eagle refer to customer support in game for purchase related issues. Or did you use midasbuy?

I don't know midasbuy I already tried to contact them via the support of the game and by email but nobody can answer me, I would like to contact someone more "serious". Do you have the support phone number for French please ?

dire flower Apr 5, 2020, 10:04 PM

#

I need the necessary help. Because my account contains 300k UC . I don’t think that once I buy these UC I will be banned

#

📎 image0.jpg

full coral Apr 5, 2020, 10:09 PM

#

How to I read a sign the player ID that my Facebook account is connected to

#

Ressing sign

polar marshBOT Apr 5, 2020, 10:11 PM

#

@spark chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

full coral Apr 5, 2020, 10:13 PM

#

How do I reassign the PUBG player ID that my Facebook account is assigned to?

loud steppe Apr 5, 2020, 10:13 PM

#

Hi

vagrant onyx Apr 5, 2020, 10:14 PM

#

@loud steppe hey
what is it ?

storm flumeBOT Apr 5, 2020, 10:15 PM

#

Please refer to subpoint #2.12 in #faq for further information, @loud steppe. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

full coral Apr 5, 2020, 10:15 PM

#

How do I reassign the PUBG player ID that my Facebook account is assigned to?

polar marshBOT Apr 5, 2020, 10:15 PM

#

@loud steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 5, 2020, 10:15 PM

#

📎 Screenshot_20200406_011455_com.discord.jpg

storm flumeBOT Apr 5, 2020, 10:16 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Apr 5, 2020, 10:16 PM

#

Thx

vagrant onyx Apr 5, 2020, 10:16 PM

#

Welcome

full coral Apr 5, 2020, 10:17 PM

#

My Facebook account log into new account I lost my old Facebook account

night cloak Apr 5, 2020, 10:18 PM

#

@full coral you can't link another Facebook account to the same profile.

full coral Apr 5, 2020, 10:19 PM

#

I tried it didn’t work, I log out to from Pubg then accidentally I edit it and I lost everything they give me new account when I try to access to my same account which I lost it

#

I don’t know where my account went to like I try to open Facebook I have ehthing email and password but it didn’t work when I go to Facebook setting it says that Pubg is removed from my account i don’t know how help me

night cloak Apr 5, 2020, 10:21 PM

#

@loud steppe

dire flower Apr 5, 2020, 10:21 PM

#

@vagrant onyx can we talk on private please?

full coral Apr 5, 2020, 10:22 PM

#

Help me please

night cloak Apr 5, 2020, 10:22 PM

#

@full coral unfortunately you can't link another Facebook account to your profile, but do you have a secondary social media linked to the same game profile?

full coral Apr 5, 2020, 10:22 PM

#

I only had Facebook account linked to the one I lost I don’t have but I have another Facebook but it’s not link with that account either

#

Also It’s not link from Game Center

#

The only thing I have right now is that player ID

night cloak Apr 5, 2020, 10:24 PM

#

you can contact customer support if you want to revoke the access of your Facebook account from your game profile, but remember doing so will not enable you to add another account. @full coral

full coral Apr 5, 2020, 10:24 PM

#

But is there a possibility to get my old account back

night cloak Apr 5, 2020, 10:24 PM

#

if you can't log back in, certainly there's no possibility.

full coral Apr 5, 2020, 10:25 PM

#

So it’s like they are gonna take my old account and put it on sale so they give me a new account

night cloak Apr 5, 2020, 10:27 PM

#

@full coral like i said you can contact the customer support to revoke the access of Facebook from your account so that they can't login.

#

you can mail them at PUBGMOBILE_CS@tencentgames.com @full coral

#

hello how can someone try to recover the 10 years ban if he didn't cheat

#

@loud steppe this guy told me he got blocked here

full coral Apr 5, 2020, 10:28 PM

#

It don’t let me log in it’s says invalid password when I try to reset it they never send me the code

night cloak Apr 5, 2020, 10:28 PM

#

@night cloak appeal for a file claim, if you've been unfairly suspended you'll be under consideration.

#

@night cloak file claim in the game?

#

@night cloak yes

#

@night cloakthank you

#

welcome

full coral Apr 5, 2020, 10:29 PM

#

Can we talk please

night cloak Apr 5, 2020, 10:29 PM

#

@full coral contact the CS as I've stated above.

full coral Apr 5, 2020, 10:30 PM

#

I tried everything it seems not working I’m so depressed I’ve wasted to many money on. It

devout hearth Apr 5, 2020, 10:35 PM

#

📎 image0.png

#

Level 30 mini u said in crew challenge? Great job guys

night cloak Apr 5, 2020, 10:36 PM

#

@devout hearth it's a crew. they're not in crew challenge.

#

I have id hacker !

#

http://cheater-report.pubgm.cc @night cloak report it in this link.

#

It’s have hack sharpshooter

#

Bro I don’t have videos

polar marshBOT Apr 5, 2020, 10:37 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 5, 2020, 10:37 PM

#

you can attach file there.

devout hearth Apr 5, 2020, 10:39 PM

#

They are in crew challenge and they are second eu

#

Pls @night cloak if u don’t know anything about pubg my friend don’t answer me

night cloak Apr 5, 2020, 10:42 PM

#

@devout hearth can you provide screenshots of the requirements of lvl30 and above only?

tidal river Apr 5, 2020, 10:43 PM

#

I’m kinda brain dead , can someone explain to me what the 3d - touch thing is, lol.

devout hearth Apr 5, 2020, 10:43 PM

#

That’s what they said in their in game post when they announced the crew challenge, they also talked about a verification level, that apparently everyone can get

#

They announced it in their in game post

night cloak Apr 5, 2020, 10:44 PM

#

@devout hearth screenshot?

devout hearth Apr 5, 2020, 10:44 PM

#

I didn’t ss that, but still, supposed to be a verification thing to do before registration

night cloak Apr 5, 2020, 10:45 PM

#

@devout hearth and perhaps players with level 1 is nearly impossible cz the game gives us lvl 5 automatically after finishing our very 1st match.

#

it's maybe a visual glitch you've encountered.

devout hearth Apr 5, 2020, 10:46 PM

#

U don’t need to complete a match when u create an account, just by saying that u proove me that u don’t really know the topic 😇

#

And btw the ss u took, explains rules for the 2018 crew challenge

tidal river Apr 5, 2020, 10:47 PM

#

Yo can someone explain to me what “Merit” is

#

Something like that

agile hollow Apr 5, 2020, 10:47 PM

#

do you really work on banning cheaters? 😄 before i normally was seeing cheaters only while playing together with emulator players, but last 3 days i basically get 1 cheater squad in almost every match (only mobile players)... this thing just ruin all the fun :/

inner sail Apr 5, 2020, 10:48 PM

#

where the beta version registration will be going on for 0.18.0

night cloak Apr 5, 2020, 10:48 PM

#

@tidal river merit points are more like which you can't earn but you can loose them if you harm your teammates.

#

@inner sail yes you can find the link from #news

inner sail Apr 5, 2020, 10:49 PM

#

ok

polar marshBOT Apr 5, 2020, 10:49 PM

#

@tidal river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 5, 2020, 10:50 PM

#

@devout hearthit explains the rules for season 7 crew challenge.

#

the current season for crew challenge is 8th.

devout hearth Apr 5, 2020, 10:51 PM

#

So it’s not the right one, and pls don’t answer me if u cant thx

night cloak Apr 5, 2020, 10:54 PM

#

@devout hearth from season 8 crew challenge.

📎 Screenshot_2020-04-06-04-24-01-285_com.reddit.frontpage.jpg 📎 Screenshot_2020-04-06-04-24-05-724_com.reddit.frontpage.jpg

#

كل الاحترام و التقدير💐

#

@night cloak لك طبعاً

#

@night cloak ur welcome

polar marshBOT Apr 5, 2020, 11:08 PM

#

@dire flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cunning pawn Apr 5, 2020, 11:24 PM

#

they should add a update where u can cut off ur parachute bc i miss my landing alot

night cloak Apr 5, 2020, 11:24 PM

#

@cunning pawn feel free to use #old for such suggestions.

cunning pawn Apr 5, 2020, 11:25 PM

#

o

#

ok thanks

night cloak Apr 5, 2020, 11:25 PM

#

not a problem.

cunning pawn Apr 5, 2020, 11:26 PM

#

but i just posted something and it tells me to wait 6 hours

#

like why?

night cloak Apr 5, 2020, 11:26 PM

#

yes, it's the cooldown of that specific channel

cunning pawn Apr 5, 2020, 11:27 PM

#

o

#

oh*

night cloak Apr 5, 2020, 11:27 PM

#

anymore queries?

cunning pawn Apr 5, 2020, 11:28 PM

#

no

polar marshBOT Apr 5, 2020, 11:39 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

smoky karma Apr 5, 2020, 11:40 PM

#

سلام عليكم

polar marshBOT Apr 5, 2020, 11:43 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

maiden matrix Apr 5, 2020, 11:43 PM

#

Hi

smoky karma Apr 5, 2020, 11:44 PM

#

Hi

maiden matrix Apr 5, 2020, 11:45 PM

#

Are you arabic

night cloak Apr 5, 2020, 11:46 PM

#

Hi

smoky karma Apr 5, 2020, 11:47 PM

#

نعم

tawdry jasper Apr 5, 2020, 11:48 PM

#

@smoky karma hi, pls refrain from using languages other than English here, refer to #613267301243944960

smoky karma Apr 5, 2020, 11:49 PM

#

K

maiden matrix Apr 5, 2020, 11:51 PM

#

@tawdry jasper ok ima so sorry

#

You can help me

night cloak Apr 5, 2020, 11:58 PM

#

I have video to hacker and id !

stiff quiver Apr 6, 2020, 12:12 AM

#

Hi

spark depot Apr 6, 2020, 12:16 AM

#

hiiiii

surreal geode Apr 6, 2020, 12:18 AM

#

Why do I lag or my god drop when enemies are near by or when they rush me and pls don't say it's my device because I'm using Red magic 3s with 12gb ram and 256 GB storage so it can't be my phone

#

FPS*

night cloak Apr 6, 2020, 12:22 AM

#

@surreal geode that's Known as rendering, and refer to 4.9 in #faq .

#

@night cloak report them through this link

http://cheater-report.pubgm.cc

#

@stiff quiver @spark depot hello, do you guys have any issue?

tawdry jasper Apr 6, 2020, 12:33 AM

#

@maiden matrix yes, with?

night cloak Apr 6, 2020, 12:58 AM

#

hello

storm flumeBOT Apr 6, 2020, 12:58 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT Apr 6, 2020, 1:03 AM

#

@marble plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Apr 6, 2020, 1:17 AM

#

You can apply for the PUBG MOBILE beta program here, @lime basalt:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

olive isle Apr 6, 2020, 1:25 AM

#

Can I use gfx tool

remote rivet Apr 6, 2020, 1:26 AM

#

You can't

night cloak Apr 6, 2020, 1:26 AM

#

@olive isle

📎 IMG_20200406_065629.jpg

storm flumeBOT Apr 6, 2020, 1:26 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @olive isle.

gloomy ginkgo Apr 6, 2020, 1:31 AM

#

I lost my 350 uc
Pubg mobile don't returning my uc
But i want my 350 uc
Id - 5317568646
Pubg name - Leonidas

storm willow Apr 6, 2020, 1:32 AM

#

@gloomy ginkgo how did you lose ? Did you purchase from unauthorised source ?

bright lintel Apr 6, 2020, 1:42 AM

#

Yo why does my game keep freezing during competitive matches kills me every time

night cloak Apr 6, 2020, 1:44 AM

#

@bright lintel perform routine repair

viral quiver Apr 6, 2020, 1:53 AM

#

hi

polar marshBOT Apr 6, 2020, 1:54 AM

#

@viral quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 6, 2020, 1:59 AM

#

How to get this „WINNER“ thing?

„Win an official Match“

📎 image0.png

#

@night cloak you've to play an official pubgm hosted tournament.

#

What does count as „official pubgm hosted tournament“ ?

#

PMCO Regional Finals = official pubgm hosted? @night cloak

#

@night cloak ofc it does.

#

How can I get it? @night cloak

#

We also can get the „PUBGM Regional Final Champion“ title i guess ?

#

sign up for the next pmco pre elims

#

what u mean

#

we are already qualified bro

#

that's good.

#

so how can I get it?

#

after the end of the tournament probably.

#

you'll receive it via in-game mail.

#

okay thank you

#

👍

slender roost Apr 6, 2020, 2:09 AM

#

Crew challenges cheater classic cheater bonus challenges cheater every where I luv pubg man

night cloak Apr 6, 2020, 2:10 AM

#

@slender roost report them in game. or through this provided link

http://cheater-report.pubgm.cc

charred finch Apr 6, 2020, 2:10 AM

#

just report them or alternatively just switch to another game.

thin dock Apr 6, 2020, 2:10 AM

#

So many crew challenge haçkers like its not even fair at this point with auto aim. We played them yesterday and all reported the same guy but he was in our same game today

night cloak Apr 6, 2020, 2:11 AM

#

@thin dock report them individually.

http://cheater-report.pubgm.cc

tight knot Apr 6, 2020, 2:11 AM

#

Anyone doing EU FPP?

tawdry jasper Apr 6, 2020, 2:11 AM

#

#activities @tight knot

thin dock Apr 6, 2020, 2:11 AM

#

All 4 of us reported him

slender roost Apr 6, 2020, 2:11 AM

#

I wish they refund all my money 😂 🤣

tight knot Apr 6, 2020, 2:11 AM

#

@tawdry jasper no bro 😂 i am asking if anyone is doing fpp eu

polar marshBOT Apr 6, 2020, 2:11 AM

#

@thin dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawdry jasper Apr 6, 2020, 2:12 AM

#

still not the channel for it, @tight knot

night cloak Apr 6, 2020, 2:12 AM

#

@thin dock good job, now wait till they will be monitored by the officials, and soon proper decisions will be taken.

slender roost Apr 6, 2020, 2:12 AM

#

@night cloak I don't think so bro

tight knot Apr 6, 2020, 2:12 AM

#

@tawdry jasper iS tHaT SupPOrT

night cloak Apr 6, 2020, 2:12 AM

#

this is support channel.

tawdry jasper Apr 6, 2020, 2:13 AM

#

you have questions or need support regarding pubgm? @tight knot

tight knot Apr 6, 2020, 2:13 AM

#

@night cloak what is ur ign?

stone kestrel Apr 6, 2020, 2:13 AM

#

Which language is Chinese?

📎 image0.png

night cloak Apr 6, 2020, 2:14 AM

#

@tight knot use #chat & #pubg-mobile for that case

charred finch Apr 6, 2020, 2:14 AM

#

you're not asian lol and it would be the one below english

tight knot Apr 6, 2020, 2:14 AM

#

All the 2nd row apart from deutsche

charred finch Apr 6, 2020, 2:16 AM

#

no those are variations of cantonese

tawdry jasper Apr 6, 2020, 2:16 AM

#

first one is simplified Chinese, the most common one

tight knot Apr 6, 2020, 2:16 AM

#

Yh

tawdry jasper Apr 6, 2020, 2:16 AM

#

2nd one is traditional, hongkong

#

3rd is traditional, taiwan

tight knot Apr 6, 2020, 2:17 AM

#

Bruh

tawdry jasper Apr 6, 2020, 2:17 AM

#

first one is simplified. I read Chinese bruh @night cloak

tight knot Apr 6, 2020, 2:17 AM

#

Japanese no

tawdry jasper Apr 6, 2020, 2:17 AM

#

all 3 are variations

tight knot Apr 6, 2020, 2:17 AM

#

^

thin dock Apr 6, 2020, 2:17 AM

#

So will the teams with hackers be dq’ed ?

night cloak Apr 6, 2020, 2:18 AM

#

@thin dock if they receive enough reports against their team.

polar marshBOT Apr 6, 2020, 2:18 AM

#

@thin dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@tight knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@left sphinx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

thin dock Apr 6, 2020, 2:59 AM

#

So can we get rematches bc of the hackers for cc

woeful bough Apr 6, 2020, 3:19 AM

#

Report „1472aqws“ Trying to Scamming

📎 image0.png

normal fulcrum Apr 6, 2020, 3:19 AM

#

@woeful bough You can report them in game by tapping on their name

polar marshBOT Apr 6, 2020, 3:22 AM

#

@woeful bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Apr 6, 2020, 3:23 AM

#

@woeful bough When you report someone, it takes time to get him muted. Just be patient and necessary steps will be taken

woeful bough Apr 6, 2020, 3:24 AM

#

Alright thank you and have a nice Day/night

rugged hedge Apr 6, 2020, 3:25 AM

#

? Hello My name is (YN×L×O×R×D) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5181692074)‏

📎 10_1.png

tawdry jasper Apr 6, 2020, 3:26 AM

#

@rugged hedge if you think you've been banned unfairly, you can contact customer service via the email provided

#

you can contact them at PUBGMOBILE_CS@tencentgames.com

wary elbow Apr 6, 2020, 3:27 AM

#

hello pubg mobile support team 🌻

night cloak Apr 6, 2020, 3:27 AM

#

Does the arcade mode kill counts in the weapon mastery in achievement?

rugged hedge Apr 6, 2020, 3:27 AM

#

I called but didn't answer me

night cloak Apr 6, 2020, 3:28 AM

#

Please help

polar marshBOT Apr 6, 2020, 3:28 AM

#

@rugged hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 6, 2020, 3:28 AM

#

Hello

#

Does the arcade mode kill counts in the weapon mastery in achievement?

polar marshBOT Apr 6, 2020, 3:29 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wary elbow Apr 6, 2020, 3:30 AM

#

pubg mobile temporarily frozen account 60 days ???? what is that

night cloak Apr 6, 2020, 3:30 AM

#

Does the arcade mode kill counts in the weapon mastery in achievement?

#

Where is the support team?

#

Please do your job

polar marshBOT Apr 6, 2020, 3:32 AM

#

@wary elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Apr 6, 2020, 3:35 AM

#

@night cloak Yes it does

night cloak Apr 6, 2020, 3:35 AM

#

It counts?

normal fulcrum Apr 6, 2020, 3:35 AM

#

Yes

#

But only from quick match and sniper training

night cloak Apr 6, 2020, 3:36 AM

#

But the pistol kill in my achievements is 194, i killed 5 in the arcade quickmatch. It freezes

normal fulcrum Apr 6, 2020, 3:36 AM

#

You have to knock and kill with pistol

#

Or steal an enemy's kill

#

If you knock with another weapon, it won't be counted. If you kill someone knocked by your team mate, it might not get counted as well

night cloak Apr 6, 2020, 3:38 AM

#

Thank you

night cloak Apr 6, 2020, 3:58 AM

#

Hello

#

Please help

#

@lime juniper

#

Help

storm flumeBOT Apr 6, 2020, 4:00 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak Apr 6, 2020, 4:00 AM

#

I want a refund

storm willow Apr 6, 2020, 4:01 AM

#

Can you explain and give us more info ?

night cloak Apr 6, 2020, 4:01 AM

#

@storm willow few hours ago

#

I accidentally lost 210 uc

#

@storm willow can I get them back?

#

The new golden star treasure

storm willow Apr 6, 2020, 4:02 AM

#

Not possible.

night cloak Apr 6, 2020, 4:02 AM

#

:'(

#

I'm very poor

#

I win this UC from tournament

storm willow Apr 6, 2020, 4:03 AM

#

you can win again.

night cloak Apr 6, 2020, 4:04 AM

#

I clicked by mistake

storm willow Apr 6, 2020, 4:05 AM

#

there is no such things as accidental purchases. UC once spend cannot be refunded. You have spend that on your own decision.

#

It is not refundable. Do you need any other assistance ?

night cloak Apr 6, 2020, 4:07 AM

#

No but please make a server for Bangladesh

storm willow Apr 6, 2020, 4:08 AM

#

@night cloak you can post that in #old

tiny citrus Apr 6, 2020, 4:12 AM

#

Hello

#

I need help

storm flumeBOT Apr 6, 2020, 4:12 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tiny citrus. Remember to read through #faq before asking questions in the support channels.

tiny citrus Apr 6, 2020, 4:13 AM

#

By mistake i changed my gameplay management system yes to no so please help me

storm willow Apr 6, 2020, 4:17 AM

#

@tiny citrus already answered I guess, anything more you need to know?

foggy notch Apr 6, 2020, 4:19 AM

#

What happens after i make 15 stars in ace

normal fulcrum Apr 6, 2020, 4:24 AM

#

@foggy notch Ranks are refreshed weekly. Top 500 players will get conqueror title. If you don't end up in top 500 even after getting 15 stars, you will still be on Ace

foggy notch Apr 6, 2020, 4:26 AM

#

Okay

#

Like will it continue or it'll stop at 15 @normal fulcrum

normal fulcrum Apr 6, 2020, 4:27 AM

#

Not sure about that. Usually someone gets conqueror title sooner

foggy notch Apr 6, 2020, 4:27 AM

#

Cause i have 13 stars RN im still nowhere close to 1000

vagrant onyx Apr 6, 2020, 4:28 AM

#

@foggy notch does not matter

#

Even if you got star 100

#

you still need to be top 500

#

Thats the game rule

foggy notch Apr 6, 2020, 4:29 AM

#

Like will it continue or it'll stop at 15 @normal fulcrum
@foggy notch

#

@vagrant onyx

formal cipher Apr 6, 2020, 4:46 AM

#

Hi

#

I need support regarding uc

night cloak Apr 6, 2020, 4:47 AM

#

Hey, how can I help?

storm willow Apr 6, 2020, 4:52 AM

#

@formal cipher explain the issue

earnest skiff Apr 6, 2020, 5:09 AM

#

where do i report cheaters with a solid proof? i tried contacting support in game, but it’s hard to get through the bot

night cloak Apr 6, 2020, 5:10 AM

#

http://cheater-report.pubgm.cc

#

Feel free to report them there.

#

@earnest skiff pubgm_this

earnest skiff Apr 6, 2020, 5:11 AM

#

ty

night cloak Apr 6, 2020, 5:12 AM

#

pubgm_like

night cloak Apr 6, 2020, 5:48 AM

#

Hello is there some one who can help regarding cross server matching

#

I am connected to indo server when ever I am entering Any match

#

@spring void I am connected to indo server every time

spring void Apr 6, 2020, 5:51 AM

#

That is an issue from your ISP end

night cloak Apr 6, 2020, 5:51 AM

#

Bro I have contacted my ISP they gave me IP address which is Indian

#

@spring void

spring void Apr 6, 2020, 5:52 AM

#

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

#

@night cloak read this^

night cloak Apr 6, 2020, 5:55 AM

#

I read and yesterday also I contacted your mods here they told me to tell ISP to ask for IP address which I asked and they gave me and I checked which is an Indian IP address

#

@spring void

polar marshBOT Apr 6, 2020, 5:58 AM

#

@true crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 6, 2020, 6:00 AM

#

@night cloak can u help me with above problem

#

How do you know those are Indonesian servers?

formal cipher Apr 6, 2020, 6:05 AM

#

@night cloak hi

#

I lost about 150 uc

#

Hi I need help

#

Guys

#

@storm willow

#

@polar marsh

#

Hi no-one is responding in customer service too

storm willow Apr 6, 2020, 6:09 AM

#

@formal cipher give us more info

#

did you use it ?

formal cipher Apr 6, 2020, 6:09 AM

#

@storm willow I bought 60 UC

#

@storm willow no

#

@storm willow so I it two crates called April lucky crate

#

I in one crate I got 60 uc

#

And in another I got 30 uc

#

@storm willow

#

But when I logined the next day the 150 UC were lost

#

I had only 52 uc

#

I also bought prime membership

#

But the UC I got from prime is still there

#

Can u help

meager summit Apr 6, 2020, 6:11 AM

#

Can anyone tell me why I’m not gaining points for first and second place finishes! @polar marsh please help!

📎 image0.png

storm willow Apr 6, 2020, 6:11 AM

#

you need to contact ingame customer support. Only they have access to backend data and verify such things. @formal cipher

formal cipher Apr 6, 2020, 6:12 AM

#

@storm willow I contacted them but they did not reply

polar marshBOT Apr 6, 2020, 6:12 AM

#

@mighty adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Apr 6, 2020, 6:12 AM

#

@meager summit what’s your over all rating in those matches ?

formal cipher Apr 6, 2020, 6:12 AM

#

@Storm Breaker#328 so this server is of no use in bringing my UC back?

meager summit Apr 6, 2020, 6:13 AM

#

@storm willow

📎 image0.png 📎 image1.png

vagrant forum Apr 6, 2020, 6:14 AM

#

Yes, only in-game support can help you with that.

storm willow Apr 6, 2020, 6:14 AM

#

@formal cipher we (discord staffs can only provide limited support) we do not have access to your account data. All ingame items and UC issues are handled only by customer support ingame.

formal cipher Apr 6, 2020, 6:14 AM

#

@storm willow ok thanks

#

@storm willow but do u know why they are not responding

vagrant forum Apr 6, 2020, 6:14 AM

#

They take time to respond.

formal cipher Apr 6, 2020, 6:14 AM

#

@vagrant forum ok

#

@storm willow @vagrant forum thanks for helping me

#

awm

halcyon hedge Apr 6, 2020, 6:16 AM

#

we die coz of glitch and you do this to me 😩

📎 Screenshot_20200405-164403.png

storm willow Apr 6, 2020, 6:16 AM

#

@formal cipher as said by Neko it just takes time, just wait for week,(you will get response by that time) if not reopen the ticket.

sand path Apr 6, 2020, 6:17 AM

#

@halcyon hedge its because your teammates pressed 'yes'

formal cipher Apr 6, 2020, 6:17 AM

#

@storm willow what ticket

halcyon hedge Apr 6, 2020, 6:17 AM

#

they didn't press ok thats why i am shocked

sand path Apr 6, 2020, 6:17 AM

#

You can recover merit by playing solo classic matches.

halcyon hedge Apr 6, 2020, 6:18 AM

#

lol i know

#

but its not fair

sand path Apr 6, 2020, 6:18 AM

#

@halcyon hedge even if one of your teammates press it there will be reduction

storm willow Apr 6, 2020, 6:19 AM

#

@halcyon hedge you can check your merit log in your profile. Your friends should have accidentally reported

#

@meager summit try repairing the app and see if they helps

meager summit Apr 6, 2020, 6:20 AM

#

Will do thx!

night cloak Apr 6, 2020, 6:22 AM

#

@night cloak as I am always connected to other countries players even all my squad is from India

#

Since you ISP says it's indian IP address. It might be because of your teammates @night cloak.

sand path Apr 6, 2020, 6:24 AM

#

@night cloak its definitely your isp if you dont face that in data

#

Try DNS in wifi

lethal tundra Apr 6, 2020, 6:27 AM

#

Am using gfx tool to play PUBG cause my game lags alot, is it ok or is there any other thing I can do to stop the lag when I meet enemies.?

vagrant forum Apr 6, 2020, 6:28 AM

#

Using GFX tool is not recommended, it may lead to an account suspension.

storm flumeBOT Apr 6, 2020, 6:28 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @lethal tundra.

brazen dagger Apr 6, 2020, 6:36 AM

#

Hello
Where can I get the current lobby background I need it without the appearance of the hud please
If you can help then tell me 😊

sand path Apr 6, 2020, 6:39 AM

#

@brazen dagger you mean this background?

📎 Screenshot_20200405-164403.png

#

It was anniversary special

brazen dagger Apr 6, 2020, 6:40 AM

#

@sand path I have it in the game but I need only the background

sand path Apr 6, 2020, 6:40 AM

#

You mean the image?

brazen dagger Apr 6, 2020, 6:40 AM

#

I need it to make an awesome wallpaper for my desktop

#

Yes the image only

frank gorge Apr 6, 2020, 6:41 AM

#

Is ther anyone who can play with me??

#

And can someone gift me some weapon skins??

storm willow Apr 6, 2020, 6:42 AM

#

@frank gorge check in #activities

vagrant forum Apr 6, 2020, 6:42 AM

#

I don't know how to do it but I did it once, this one is from S4 or S5 I think

📎 Screenshot_20190130_211313.jpg

storm willow Apr 6, 2020, 6:42 AM

#

And weapon skins cannot be gifted @frank gorge

frank gorge Apr 6, 2020, 6:43 AM

#

@storm willowhow do I get them??

sand path Apr 6, 2020, 6:43 AM

#

From events/crates @frank gorge

#

You can get a GROZA skin if you reach diamond tier this season @frank gorge

frank gorge Apr 6, 2020, 6:45 AM

#

@sand pathok

brazen dagger Apr 6, 2020, 6:45 AM

#

@vagrant forum thanks I appreciate it

vagrant forum Apr 6, 2020, 6:46 AM

#

I'll see if I can do it with the current one @brazen dagger

brazen dagger Apr 6, 2020, 6:47 AM

#

@vagrant forum no I don't Wanna bother you guess I will try doing it using adobe premier

rough wraith Apr 6, 2020, 6:52 AM

#

When 90 fps update gonna come @vagrant forum

vagrant forum Apr 6, 2020, 6:53 AM

#

No info about that. 90 FPS support was added to Game For Peace quite long ago.

rough wraith Apr 6, 2020, 6:54 AM

#

I am talking about global version

storm willow Apr 6, 2020, 6:54 AM

#

No information about that yet

rough wraith Apr 6, 2020, 6:54 AM

#

Okay

vagrant forum Apr 6, 2020, 6:54 AM

#

You might get to see it soon, they haven't said anything about it officially.

storm willow Apr 6, 2020, 6:54 AM

#

You may follow #news to keep track of latest updates/ news @rough wraith

willow garden Apr 6, 2020, 7:01 AM

#

@sand path it didn't help. no more replies. they ended the conversation. I lost my season 1 combat pants and shoes just like that.

night cloak Apr 6, 2020, 7:02 AM

#

@willow garden could you explain the situation

narrow hearth Apr 6, 2020, 7:02 AM

#

hey guys

#

wanna play pubg now?

storm flumeBOT Apr 6, 2020, 7:03 AM

#

Use #activities to find other PUBG MOBILE players, @narrow hearth.

night cloak Apr 6, 2020, 7:04 AM

#

Use #pubg-mobile @narrow hearth

narrow hearth Apr 6, 2020, 7:04 AM

#

@night cloak where is that

#

@night cloak cuz i jus joined this discord

sand path Apr 6, 2020, 7:05 AM

#

I'll take you there

narrow hearth Apr 6, 2020, 7:05 AM

#

ok @sand path

polar marshBOT Apr 6, 2020, 7:07 AM

#

@grim solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@twin cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path Apr 6, 2020, 7:21 AM

#

@night cloak he will be suspended eventually

young storm Apr 6, 2020, 7:25 AM

#

@sand path Good morning, Nyero, I wanted to ask is the screening one time only before semi finals and after qualifying rounds or before every match in semi & finals?

flint dock Apr 6, 2020, 7:29 AM

#

I Am Having Error Code: 154140716 With A Good Wifi

sand path Apr 6, 2020, 7:37 AM

#

@young storm we cant provide more public information related to that matter. Screenings will be what they will be. If you fail at it you won't be allowed to progress.

#

@flint dock not on data?

flint dock Apr 6, 2020, 7:38 AM

#

@sand path ?

sand path Apr 6, 2020, 7:38 AM

#

I mean no error on data,

flint dock Apr 6, 2020, 7:39 AM

#

I Am Having Error Code: 154140716

#

Server Did Not Respond

vagrant forum Apr 6, 2020, 7:39 AM

#

Do you get the same error if you use mobile internet? @flint dock

flint dock Apr 6, 2020, 7:39 AM

#

Yes

sand path Apr 6, 2020, 7:40 AM

#

Try repair client @flint dock

vagrant forum Apr 6, 2020, 7:40 AM

#

Try repairing client, if the issue still continues please report it in #old.

flint dock Apr 6, 2020, 7:40 AM

#

I've Done It

sand path Apr 6, 2020, 7:40 AM

#

DNS changer? @flint dock

storm flumeBOT Apr 6, 2020, 7:40 AM

#

Please refer to subpoint 4.5 in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

flint dock Apr 6, 2020, 7:40 AM

#

Ahh What's That ?😅

sand path Apr 6, 2020, 7:40 AM

#

Refer to that

flint dock Apr 6, 2020, 7:43 AM

#

WHat

storm flumeBOT Apr 6, 2020, 7:45 AM

#

Please refer to subpoint 4.5 in #faq for further information, @flint dock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

flint dock Apr 6, 2020, 7:50 AM

#

Hello

sand path Apr 6, 2020, 7:51 AM

#

@flint dock

📎 Screenshot_20200406-132123_Discord.jpg

flint dock Apr 6, 2020, 7:51 AM

#

Emulator

storm flumeBOT Apr 6, 2020, 7:51 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @flint dock.

sand path Apr 6, 2020, 7:52 AM

#

This is mobile support, emulator isn't my expertise

flint dock Apr 6, 2020, 7:53 AM

#

Oh Okay Thank But Where Is Emulator Support

sand path Apr 6, 2020, 7:53 AM

#

Follow the bot instructions

night cloak Apr 6, 2020, 8:02 AM

#

@warm wren I raised my concern regarding cross matching even though I am from India and play from India

#

I contacted my ISP their IP address is Indian , DNS in WiFi I changed to 8.8.4.4, 8.8.8.8

#

Then also I am being matched to other countries players

warm wren Apr 6, 2020, 8:04 AM

#

You are playing on Asia server?

#

And other country players are playing on Asia server, is that what you are saying?

night cloak Apr 6, 2020, 8:05 AM

#

@warm wren yes I am playing Asia server , and my team mates are also from India

#

Whole lobby comes indolobby

sand path Apr 6, 2020, 8:06 AM

#

And that problem isnt faced on mobile data network by him.

warm wren Apr 6, 2020, 8:06 AM

#

They also share the same server, and play on Asia server. It isn't only tied to Indian players.

#

People will pick the server they have the best ping on to play with

night cloak Apr 6, 2020, 8:07 AM

#

@warm wren then how come when I play on data and get only Indian players

#

And when playing on WiFi I get pak,Chinese, Arab,

#

Should I tell you my ISP IP address

warm wren Apr 6, 2020, 8:10 AM

#

The world is global, the game has millions playing it and everyone picks the server they want to play on. For example, EU server have several countries playing together, some matches is mix of Turkey and Russia, then it will be mix of UK and Germany. Asia server will also have several countries playing together. It depends on the time of the day when you get on to play, you will meet different player countries and enter different lobbies and many lobbies are being played at the same time.

sand path Apr 6, 2020, 8:12 AM

#

If you wish to use WiFi, you will need to ask your ISP to reset your IP address. Your current IP address was listed with Indonesians. @night cloak

#

That is the only fix

night cloak Apr 6, 2020, 8:13 AM

#

How to check that where my IP address is listed

versed cape Apr 6, 2020, 8:19 AM

#

Hello,

I need help about the crew challenge, my team and me have played 9 games this weekend. So how many we still have to play next week ?

Have a nice day
Sioul

sand path Apr 6, 2020, 8:19 AM

#

See pinned messeges @versed cape

versed cape Apr 6, 2020, 8:19 AM

#

Ok thx

#

Ok ok so 9 remaining Nice thanks for speed 🙏🏻

sand path Apr 6, 2020, 8:20 AM

#

pubgm_like

final wharf Apr 6, 2020, 8:20 AM

#

Hello, why are there so many cheaters? In solo mode, half are all cheaters and most cheaters are Arabs

storm flumeBOT Apr 6, 2020, 8:20 AM

#

Hello, @final wharf!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sand path Apr 6, 2020, 8:23 AM

#

@night cloak since you yourself have told that, it happens only on wifi network. Which means it is a problem from your provider's side. You can try to work with them to configure the settings to show indian region. Or you will need to change the provider. There is no problem from the game's end. There have been users coming up with the same problem. And doing an IP reset has fixed it.

#

Ip reset means changing the address provided on your connection by the provider.

#

@final wharf all cheaters are banned eventually.

red obsidian Apr 6, 2020, 8:28 AM

#

hello ... pubg mobile support inside the game sent me 2 notifications about my issue but when i go to the customer service i wouldnt see the messages they sent ...so how can I get the history or let them send me the notifications again

sand path Apr 6, 2020, 8:29 AM

#

@red obsidian click on the chat icon

#

Then there will be option to see the threads

red obsidian Apr 6, 2020, 8:29 AM

#

ill check and get back to you thank you

sand path Apr 6, 2020, 8:30 AM

#

The icon should be on the top right after open Customer service @red obsidian

red obsidian Apr 6, 2020, 8:31 AM

#

yup the chat iconnis where I chat with them but now it shows me hi soldier tell me your issue it wouldnt show me the previous chat

nova bloom Apr 6, 2020, 8:34 AM

#

(Lion King theme song plays in background) :")

📎 IMG-20200406-WA0008.jpg

sand path Apr 6, 2020, 8:35 AM

#

@nova bloom that account has been banned.

nova bloom Apr 6, 2020, 8:35 AM

#

@sand path thank you u guys and team is working very hard to make our favourite game clean love you all

#

I Love PUBG M 😍😊

modest ibex Apr 6, 2020, 8:47 AM

#

Game crash freeze does it anything to do with my device

mystic ember Apr 6, 2020, 8:49 AM

#

He is selling hacks and keep uploading videos of hacks i was reported TikTok but they did nothing

📎 image0.png

#

Those his youtube and insta

📎 image0.png 📎 image1.png

rain flower Apr 6, 2020, 8:54 AM

#

Teaming again and again

📎 image0.png

sand path Apr 6, 2020, 8:55 AM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, :

white_small_square http://bit.ly/37Lgfbm @mystic ember

Google Docs

PUBG MOBILE - YouTube Channel Report

As of April 4, 25 808 videos have been removed from channels reported through this form.

mystic ember Apr 6, 2020, 8:58 AM

#

YouTube report done but what about his TikTok and insta accounts

sand path Apr 6, 2020, 8:59 AM

#

I'll get back to you on that

mystic ember Apr 6, 2020, 8:59 AM

#

@sand path Ty

eternal arrow Apr 6, 2020, 9:05 AM

#

When Will M416 Fool Arrive In Global??? Please Someone Reply 😣

spring void Apr 6, 2020, 9:07 AM

#

There is no such informations on that yet.

fast eagle Apr 6, 2020, 9:26 AM

#

@fast eagle refer to customer support in game for purchase related issues. Or did you use midasbuy?

I don't know midasbuy I already tried to contact them via the support of the game and by email but nobody can answer me, I would like to contact someone more "serious". Do you have the support phone number for French please ?

sand path Apr 6, 2020, 9:37 AM

#

@mystic ember please dm me the links

open spear Apr 6, 2020, 9:38 AM

#

@remote kernelstate ur issue here

storm willow Apr 6, 2020, 9:40 AM

#

@quasi heath this channel is for support related queries do not spam emotes here.

quasi heath Apr 6, 2020, 9:41 AM

#

@storm willowsorry mistook it for #pubg-mobile

remote kernel Apr 6, 2020, 9:53 AM

#

@storm willow @storm willow @storm willow

polar marshBOT Apr 6, 2020, 9:53 AM

#

@remote kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

merry raft Apr 6, 2020, 10:02 AM

#

Hi @polar marsh My account got hacked and i can't log in again please help me i want to back it as soon as i can because i spend a lot of money on it 😭

sand path Apr 6, 2020, 10:07 AM

#

Use second social media to login @merry raft .If you cant login consider the account lost, you may contact Tencent at PUBGMOBILE_CS@tencentgames.com
But it's futile.

merry raft Apr 6, 2020, 10:07 AM

#

I contact but they didn't help me

sand path Apr 6, 2020, 10:08 AM

#

Then unfortunately the account is lost.

merry raft Apr 6, 2020, 10:08 AM

#

Brah

sand path Apr 6, 2020, 10:08 AM

#

@merry raft You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

#

We can help you to get your account secured. But for that you need to get in.

merry raft Apr 6, 2020, 10:10 AM

#

I will do anything to back it

haughty cypress Apr 6, 2020, 10:10 AM

#

learn hacking and get it back

mighty crypt Apr 6, 2020, 10:11 AM

#

Experienced this once, i'm number 4, and trying to mute or reduce the mic sound for 3 but can't cuz its showing my own number...

📎 Screenshot_20200406_180858.jpg

sand path Apr 6, 2020, 10:11 AM

#

@haughty cypress Ily, but please be advised, this channel is intended for ingame support, you can have conversations in #chat

spring void Apr 6, 2020, 10:11 AM

#

@haughty cypress trolling here will lead to strict actions been taken

merry raft Apr 6, 2020, 10:12 AM

#

learn hacking and get it back

I hate hacking ._. I'm good guy

sand path Apr 6, 2020, 10:13 AM

#

@mighty crypt that's a new bug!. Try repairing client. If that doesnt work, put it in #old

mighty crypt Apr 6, 2020, 10:14 AM

#

Oks noted, i'll do that.

celest socket Apr 6, 2020, 10:40 AM

#

5267209436

#

The actress I cast ID is insulting and swearing.

vagrant onyx Apr 6, 2020, 10:40 AM

#

@celest socket what is it about ?

#

Report him in his profile with Verbal Language

polar marshBOT Apr 6, 2020, 10:41 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

celest socket Apr 6, 2020, 10:43 AM

#

He attacked me with a bomb

zenith coral Apr 6, 2020, 10:43 AM

#

Hi

celest socket Apr 6, 2020, 10:43 AM

#

I demand that it be banned

vagrant onyx Apr 6, 2020, 10:44 AM

#

@celest socket follow what i said
if he killed you in the match the game will ask you if you want to decrease his merit

#

@zenith coral hey
what can help you with ?

celest socket Apr 6, 2020, 10:45 AM

#

Will the words he told me go to waste

sand path Apr 6, 2020, 10:47 AM

#

@celest socket if he repeats that behavior he will be muted in game.

vagrant onyx Apr 6, 2020, 10:47 AM

#

@zenith coral

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

celest socket Apr 6, 2020, 10:48 AM

#

Okey ı am sory

warm pivot Apr 6, 2020, 10:57 AM

#

Hello ! I just linked my PUBG account to a Game Center account ...now I changed Game Center account and I need to link PUBG with the new Game Center !how can I unlink the old Game Center account and link the new one PLS

storm willow Apr 6, 2020, 10:58 AM

#

@warm pivot Account once linked cannot be undone. You may have upto 2 different social accounts linked.

warm pivot Apr 6, 2020, 10:59 AM

#

So I can’t never change Game Center account ?

storm willow Apr 6, 2020, 10:59 AM

#

Yes.

hybrid hamlet Apr 6, 2020, 11:05 AM

#

I got a hacker in my matchmaking

#

@storm willow Bro i got a hacker plz help

storm willow Apr 6, 2020, 11:07 AM

#

@hybrid hamlet

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

storm flumeBOT Apr 6, 2020, 11:17 AM

#

Please refer to subpoint 2.5 in #faq for further information, @merry raft. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

zenith coral Apr 6, 2020, 11:18 AM

#

Thanks pubg community And Users

night cloak Apr 6, 2020, 11:35 AM

#

I suddenly start having some weird lagging issues that makes my bullets harmless and I get knocked way after I get behind cover while getting shoted, I refreshed my routeur and cleared my device’s cache but it didn’t fix it, I wonder if redownloading the game would help, pls help me ?

#

@storm willow

kind drift Apr 6, 2020, 11:37 AM

#

that happens if you are playing in a server with a high ping or your internet is slow, check the server you are playing once

fast eagle Apr 6, 2020, 11:38 AM

#

@fast eagle refer to customer support in game for purchase related issues. Or did you use midasbuy?

I don't know midasbuy I already tried to contact them via the support of the game and by email but nobody can answer me, I would like to contact someone more "serious". Do you have the support phone number for French please ?

glossy sable Apr 6, 2020, 11:40 AM

#

@fast eagle -> #481206659377790976

night cloak Apr 6, 2020, 11:41 AM

#

@kind drift I’m conqueror in my usual server and never had these problems before, somebody told me to click on the repair button and redownload resources or delete the whole app and redownload it but I want to make sure it will fix it cause it take lota time to get it back

formal cipher Apr 6, 2020, 11:41 AM

#

When does this season end

kind drift Apr 6, 2020, 11:42 AM

#

@night cloak are you sure your internet is fine?

round niche Apr 6, 2020, 11:42 AM

#

May 11 @formal cipher I think

formal cipher Apr 6, 2020, 11:42 AM

#

@round niche ok thanks

sand path Apr 6, 2020, 11:43 AM

#

@night cloak it won't help. Reduce the load on your wifi

night cloak Apr 6, 2020, 11:43 AM

#

@kind drift yah pretty sure it is, it’s some kind of desynchronization caused by the game

sand path Apr 6, 2020, 11:44 AM

#

Do you face the same problem on data?

#

Go to fast.com and check your jitter

kind drift Apr 6, 2020, 11:45 AM

#

ok contributor here, slides away

night cloak Apr 6, 2020, 11:45 AM

#

@sand path yeah srry I didn’t type it earlier, same issues with my 4g on

#

I can’t even rank anymore I get killed every single time even tho I prefired the ennemie

#

So frustrating

sand path Apr 6, 2020, 11:47 AM

#

Try repair client @night cloak

#

And dns

storm flumeBOT Apr 6, 2020, 11:48 AM

#

Please refer to subpoint 4.5 in #faq for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 6, 2020, 11:49 AM

#

📎 image0.png

#

@sand path which one exactly?

📎 image0.png

#

@night cloak routine repair

#

@night cloak I did but still having same problems 😩

#

No more clues ?

sand path Apr 6, 2020, 11:54 AM

#

Try that faq

manic vigil Apr 6, 2020, 11:54 AM

#

6746454536

storm flumeBOT Apr 6, 2020, 11:54 AM

#

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Apr 6, 2020, 11:55 AM

#

@manic vigil could you explain the problem

polar marshBOT Apr 6, 2020, 11:55 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vast stirrup Apr 6, 2020, 11:57 AM

#

I redeemed 100 uc by using 1000 bonus challenge points. But I didn't recieve the UC.
I need a solution

night cloak Apr 6, 2020, 12:01 PM

#

@vast stirrup contact ingame CS

sand path Apr 6, 2020, 12:01 PM

#

@vast stirrup did you check your mail?

#

You need to claim it from there.

polar marshBOT Apr 6, 2020, 12:02 PM

#

@manic vigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vast stirrup Apr 6, 2020, 12:03 PM

#

I checked.. There was no mail

#

@night cloak it keeps suggesting questions without solving my problem

sand path Apr 6, 2020, 12:03 PM

#

Check if your coins are missing

vast stirrup Apr 6, 2020, 12:04 PM

#

Yes coins are missing

sand path Apr 6, 2020, 12:04 PM

#

When was it?

vast stirrup Apr 6, 2020, 12:04 PM

#

They deducted the coins

#

2 hours ago

sand path Apr 6, 2020, 12:04 PM

#

Wait for 3-4 hours. The system detects failed redemptions and sends the coins back

edgy pulsar Apr 6, 2020, 12:05 PM

#

Im sorry but u would have to tag u as NO ACTIONS ARE TAKEN !! I need to play TDM do my RP missions dude WHEN will be my Tdm fixed? Here mods said its ur internet issue here my internet is fixed every other mode is working other then TDM @merry sandal

📎 Screenshot_2020-04-06-17-01-48-565_org.zwanoo.android.speedtest.jpg

polar marshBOT Apr 6, 2020, 12:05 PM

#

@slender forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@smoky tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

edgy pulsar Apr 6, 2020, 12:06 PM

#

Its now more then 2 weeks of me reporting about this bug can y'all just fix it smh? This is something really annoying that you guys arent taking any actions i want to play w my friends etx my last room card was also WASTED DUE TO THIS BUG

vast stirrup Apr 6, 2020, 12:06 PM

#

@sand path okay thanks

sand path Apr 6, 2020, 12:07 PM

#

@edgy pulsar your jitter is too high

edgy pulsar Apr 6, 2020, 12:09 PM

#

@sand path tell me one thing if jitter is the issue then why is my classic arcade and payload etc working fine?!!!

#

GAME loads renders but everyone is invisible i can head the computer voices even that Nice shot etc But everyone is invisible @sand path

#

I need it to be fixed today like this can't be annoying anymore its just a little bug i believe why don't u guys just fix it?!

#

Pls man i want to play some tdms its been ages now

sand path Apr 6, 2020, 12:12 PM

#

@edgy pulsar in classic and payload the players are not close to you all the time.

#

Jitter is the fluctuation in internet

#

Your internet is not able to cope up

nimble rain Apr 6, 2020, 12:13 PM

#

Hello, i was wondering how to get (in the best way) in the VIP PUBG program ?
Like what requirements do we need for us to be accepted, any advice or idea ?
(Female competitive team)

night cloak Apr 6, 2020, 12:15 PM

#

@sand path Thank youu my connection is way faster now 😊 I’m about to try it in the game

tranquil marsh Apr 6, 2020, 12:16 PM

#

I want to change my name

#

But I can't write ut

#

It

sand path Apr 6, 2020, 12:17 PM

#

@night cloak it's a temporary fix .you will need to contact your isp for proper configuration.

#

@tranquil marsh only certain characters are supported in pubgm

#

@nimble rain refer to discord news in this server. You will find the application link

tranquil marsh Apr 6, 2020, 12:19 PM

#

ＫＵＭＡＩＬ

nimble rain Apr 6, 2020, 12:19 PM

#

Yes but i have to submit it
I don’t want it yet i wanna set up everything before

tranquil marsh Apr 6, 2020, 12:19 PM

#

That's the name plz help me

sand path Apr 6, 2020, 12:20 PM

#

http://bit.ly/2GQyoJz @nimble rain they'll inform you if you are selected ....and it takes time

Google Docs

PUBG MOBILE VIP

Do you think you have what it takes to become a PUBG MOBILE VIP (content creator)?

Let us know! We will contact you on Discord and/or e-mail if you are selected.

#

@tranquil marsh try different name...that one must have been taken.

tranquil marsh Apr 6, 2020, 12:21 PM

#

Nope they are saying character invalid but nothing is wrong in this name

nimble rain Apr 6, 2020, 12:21 PM

#

I don’t want to submit without know what they expect
Im loosing a chance doing like this
Anyway i will work for it
Thanks

sand path Apr 6, 2020, 12:23 PM

#

@nimble rain you can check the social media accounts of the players who are already having the role and get an idea

nimble rain Apr 6, 2020, 12:23 PM

#

Yes that’s what i was doing already
Thank you

candid mortar Apr 6, 2020, 12:39 PM

#

I have a problem. Someone accesses my account via e-mail. I want to stop the e-mail

#

In Bebji Mobile

faint drum Apr 6, 2020, 12:46 PM

#

Throw whatever you have

#

Can I throw the video I found one cheat

sand path Apr 6, 2020, 12:47 PM

#

A hacker has linked their social media account to my game. How do I revoke their access to my account?

If a hacker has gained access to your game account and has linked their social media account, you must immediately contact the in-game customer support regarding the issue.

Before contacting the in-game customer support, make sure you have another social media account linked to the game account, to which the hacker does not have any access to.

Please be advised, due to a high number of such request, the game support may take up to 90 days to process it after you have provided sufficient evidence to prove your account ownership.

Kindly refer to the image below for more information regarding how to contact the in-game customer support for such issues. @candid mortar

📎 RdHVpDX_d.jpg

faint drum Apr 6, 2020, 12:47 PM

#

Can I throw the video I found one cheat

storm flumeBOT Apr 6, 2020, 12:47 PM

#

Hello, @faint drum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Apr 6, 2020, 12:52 PM

#

@sand path I’m sorry to ask but why would it get slower again, why temporary?

vivid widget Apr 6, 2020, 12:54 PM

#

📎 Untitled_7_720p.mp4

#

I dont know if hes a cheater or not but i think he is (he also killed me and my teammates and we couldnt even hear the sound of the gun)

night cloak Apr 6, 2020, 12:56 PM

#

@vivid widget collect solid evidence if he's exploiting game rules and report him in game and through this provided link.

http://cheater-report.pubgm.cc

vivid widget Apr 6, 2020, 12:57 PM

#

Can u see the vid above and confirm it? @night cloak

night cloak Apr 6, 2020, 12:58 PM

#

it can be a spectating glitch @vivid widget

vivid widget Apr 6, 2020, 12:59 PM

#

But it was a no scope shot

safe oracle Apr 6, 2020, 12:59 PM

#

I face ping issue when I enter match my ping is up-down. I play pubgm in 4g mobile connection but I now a days I face high ping issue . Any solutions

night cloak Apr 6, 2020, 12:59 PM

#

it's a visual glitch in my opinion, if you think he's a cheater, feel free to report him. @vivid widget

vivid widget Apr 6, 2020, 12:59 PM

#

Ok

night cloak Apr 6, 2020, 1:01 PM

#

@safe oracle it's recommended to use a better isp for low latency.

safe oracle Apr 6, 2020, 1:01 PM

#

@night cloak I play mobile network bro

sand path Apr 6, 2020, 1:01 PM

#

@night cloak you'll need to change the dns again and again

night cloak Apr 6, 2020, 1:02 PM

#

@safe oracle can you provide a screenshot of your speedtest?

#

with jitter included

safe oracle Apr 6, 2020, 1:02 PM

#

@night cloakjust wait a minute

night cloak Apr 6, 2020, 1:02 PM

#

@sand path Ohh okay x I’ll contact them once the quarantine is done thx bro

sand path Apr 6, 2020, 1:03 PM

#

GWmythsBlobWaveCool

safe oracle Apr 6, 2020, 1:07 PM

#

@night cloak check

📎 Screenshot_2020-04-06-19-06-52-613_org.zwanoo.android.speedtest.jpg

night cloak Apr 6, 2020, 1:08 PM

#

@safe oracle what ping are you getting in game lobby?

sand path Apr 6, 2020, 1:09 PM

#

@safe oracle your jitter is too high

safe oracle Apr 6, 2020, 1:09 PM

#

300 to 968 ping in few days I face

sand path Apr 6, 2020, 1:10 PM

#

Probably due to the lockdown the data usage in the region has increased.

safe oracle Apr 6, 2020, 1:10 PM

#

@sand pathhow I fix

night cloak Apr 6, 2020, 1:10 PM

#

and perhaps you're a mobile data user, the issue is more concerning.

sand path Apr 6, 2020, 1:10 PM

#

There is no fix. You'll have to wait for things going normal.

night cloak Apr 6, 2020, 1:11 PM

#

@safe oracle you can get a dns and check if it helps.

safe oracle Apr 6, 2020, 1:12 PM

#

@sand pathbut I always play mobile data and my ping 80-100 ms . But after lockdown game fps drop,high ping issue and game satatic problem

#

@night cloakhow I get dns

sand path Apr 6, 2020, 1:12 PM

#

@safe oracle that's because your regional data usage has increased.

storm flumeBOT Apr 6, 2020, 1:13 PM

#

Please refer to subpoint 4.5 in #faq for further information, @safe oracle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

safe oracle Apr 6, 2020, 1:13 PM

#

@sand pathyeah i know

night cloak Apr 6, 2020, 1:13 PM

#

@safe oracle install google dns or 1.1.1.1 cloudflare from playstore, no other dns are recommended.

safe oracle Apr 6, 2020, 1:14 PM

#

@night cloak I think this app safe to play pubgm

night cloak Apr 6, 2020, 1:14 PM

#

it's safe. only the 2 above mentioned apps.

safe oracle Apr 6, 2020, 1:17 PM

#

@night cloakyeah I know because few months ago our government restrictions to play pubgm. Then pubgm recommend use this app to play pubgm

#

@sand pathplz tell the normal jitter to play pubgm

night cloak Apr 6, 2020, 1:22 PM

#

@safe oracle the Lowest the jitter, the better gameplay you'll experience.

safe oracle Apr 6, 2020, 1:22 PM

#

@night cloaktnx

wary glacier Apr 6, 2020, 1:33 PM

#

@upper spire#6961

storm flumeBOT Apr 6, 2020, 1:34 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @wary glacier. Remember to read through #faq before asking questions in the support channels.

dense walrus Apr 6, 2020, 1:44 PM

#

.

night cloak Apr 6, 2020, 1:45 PM

#

@dense walrus??

torn tulip Apr 6, 2020, 1:58 PM

#

Good day Does anyone speak Turkish

#

I have a problem with my disability.

storm flumeBOT Apr 6, 2020, 1:59 PM

#

Please do not use any other language aside from English in this channel, . Refer to #613267301243944960 for language channels.

torn tulip Apr 6, 2020, 2:00 PM

#

I've been banned twice because of something I don't know why. They threw a 10-minute ban yesterday because the time was short.
But how can I solve the problem if they just got a 10-year ban?

sand path Apr 6, 2020, 2:01 PM

#

Is your device jailbroken? @torn tulip

torn tulip Apr 6, 2020, 2:01 PM

#

No

sand path Apr 6, 2020, 2:01 PM

#

What device do you use?

#

Rooted?

torn tulip Apr 6, 2020, 2:01 PM

#

Efon brand oneplus 5t

#

In my country In my country I installed the local room because it does not exist (to have Turkish language support)

sand path Apr 6, 2020, 2:03 PM

#

Make sure you have app downloaded from playstore with no plugins. @torn tulip

torn tulip Apr 6, 2020, 2:03 PM

#

I don't have an entry problem, I can't go in because I'm eating bans.

sand path Apr 6, 2020, 2:04 PM

#

Try uninstalling and reinstalling.

#

How long have you been banned for? @torn tulip

torn tulip Apr 6, 2020, 2:04 PM

#

If I delete the game and load it again, will it be okay?

#

10 years

polar marshBOT Apr 6, 2020, 2:04 PM

#

@torn tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dense walrus Apr 6, 2020, 2:08 PM

#

Hi i have problem in my pubg account

storm flumeBOT Apr 6, 2020, 2:09 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @dense walrus. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Apr 6, 2020, 2:10 PM

#

@dense walrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Apr 6, 2020, 2:13 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

onyx compass Apr 6, 2020, 2:26 PM

#

@sand path We started talking from inside the game, but it's been hours of comeback.

sand path Apr 6, 2020, 2:27 PM

#

????

vagrant forum Apr 6, 2020, 2:27 PM

#

State your issue first.

onyx compass Apr 6, 2020, 2:27 PM

#

@torn tulip

sand path Apr 6, 2020, 2:27 PM

#

He has been banned for Violating ToS

#

Only option Is to fileclaim.

onyx compass Apr 6, 2020, 2:28 PM

#

We tried, but they're not answering.

sand path Apr 6, 2020, 2:28 PM

#

That is the only way.

#

Wait for their answer

onyx compass Apr 6, 2020, 2:31 PM

#

Okay, thank you, I'll wait

polar marshBOT Apr 6, 2020, 2:39 PM

#

@deft sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 6, 2020, 2:42 PM

#

Too long match making time

📎 Screenshot_20200404-235004_PUBG_MOBILE.jpg

tidal river Apr 6, 2020, 2:45 PM

#

4 minutes holy

night cloak Apr 6, 2020, 2:46 PM

#

@tidal river actually 10 minutes

#

But i have no screenshot

#

@night cloak fpp?

#

In fpp

tawdry jasper Apr 6, 2020, 2:46 PM

#

it depends on the number of people playing that particular mode at that time, fpp and ruins aren't exactly hot choices

night cloak Apr 6, 2020, 2:47 PM

#

@tawdry jasper yes

#

Also turn off matchmaking by language

polar marshBOT Apr 6, 2020, 2:54 PM

#

@silent tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tulip thistle Apr 6, 2020, 2:58 PM

#

📎 received_698114337625354.jpeg 📎 received_214682046647205.jpeg

#

pubg what are u doing

sand path Apr 6, 2020, 2:59 PM

#

@tulip thistle that account was suspended

tulip thistle Apr 6, 2020, 2:59 PM

#

no

sand path Apr 6, 2020, 2:59 PM

#

Yes

#

Its banned.

tulip thistle Apr 6, 2020, 2:59 PM

#

he killed me in last match

night cloak Apr 6, 2020, 2:59 PM

#

Hello,i have proof that a team was hacking in Crew challenge,Ping me if u want the proof to ban them.

storm flumeBOT Apr 6, 2020, 2:59 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sand path Apr 6, 2020, 3:00 PM

#

@tulip thistle that screenshot has been rolling out for quite a few days.

tulip thistle Apr 6, 2020, 3:00 PM

#

but he will make another account

sand path Apr 6, 2020, 3:03 PM

#

@tulip thistle there are only a limited number of accounts you can make. Since the guest feature has been removed

frozen axle Apr 6, 2020, 3:07 PM

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I need link report hack

karmic grove Apr 6, 2020, 3:07 PM

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Remove the spectate mode, many players use it for cheating

tawdry jasper Apr 6, 2020, 3:07 PM

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http://cheater-report.pubgm.cc @frozen axle

night cloak Apr 6, 2020, 3:07 PM

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^reported,his name is suspicious and speed boost hack

frozen axle Apr 6, 2020, 3:07 PM

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How i make hackers have panned

storm flumeBOT Apr 6, 2020, 3:12 PM

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Hello, @frozen axle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vagrant onyx Apr 6, 2020, 3:12 PM

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@frozen axle follow the bot message

frozen axle Apr 6, 2020, 3:19 PM

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@storm flume i have video for hacker cheating

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@vagrant onyx i have an evidence

storm willow Apr 6, 2020, 3:20 PM

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@frozen axle use the above link from Machete 2.0

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@frozen axle we cannot give any time estimates. The security team will review the reports and take action against Cheaters.

frozen axle Apr 6, 2020, 3:23 PM

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I make yesterday and today and still not have panned @storm willow?

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I give you the link of video and give you ID and name of the hacker

storm willow Apr 6, 2020, 3:25 PM

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The team gets lots of reports so that it takes time to review each and every reports. We can assure you that these reports will be taken seriously and actions will be performed. Thanks for reporting and keep doing the good work.

frozen axle Apr 6, 2020, 3:26 PM

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Ok thanks my friend and you keep give panned for hacker's

storm willow Apr 6, 2020, 3:26 PM

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You’re welcome.

stark walrus Apr 6, 2020, 3:27 PM

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Hi

storm willow Apr 6, 2020, 3:27 PM

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Hi, how can I help you

stark walrus Apr 6, 2020, 3:28 PM

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I need a solution

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Right now

sand path Apr 6, 2020, 3:28 PM

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@stark walrus for that we need the question

storm willow Apr 6, 2020, 3:28 PM

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Please state the issue

stark walrus Apr 6, 2020, 3:28 PM

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Please

sand path Apr 6, 2020, 3:28 PM

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Like right now

amber spire Apr 6, 2020, 3:30 PM

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My facebook id has been hacked.i linked up my pubg id with my mail..i tryed to recover my facebook id but i cant ..now i want to remove my facebook acvount from my pubg id..what can i do now?

storm flumeBOT Apr 6, 2020, 3:30 PM

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Please refer to subpoint 2.5 in #faq for further information, @amber spire. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sand path Apr 6, 2020, 3:31 PM

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@stark walrus all hackers are eventually banned

stark walrus Apr 6, 2020, 3:31 PM

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No

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I lost many point

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Many point

sand path Apr 6, 2020, 3:32 PM

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That's quite unfortunate

stark walrus Apr 6, 2020, 3:32 PM

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Can you help me now

night cloak Apr 6, 2020, 3:33 PM

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youve been answered'

storm flumeBOT Apr 6, 2020, 3:33 PM

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Hello, @stark walrus @frozen axle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

sand path Apr 6, 2020, 3:33 PM

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This is the only way

amber spire Apr 6, 2020, 3:33 PM

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My facebook id has been hacked.i linked up my pubg id with my mail..i tryed to recover my facebook id but i cant ..now i want to remove my facebook acvount from my pubg id..what can i do now?

stark walrus Apr 6, 2020, 3:34 PM

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Is it possible to restore points now that I know it is not

sand path Apr 6, 2020, 3:34 PM

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A hacker has linked their social media account to my game. How do I revoke their access to my account?

If a hacker has gained access to your game account and has linked their social media account, you must immediately contact the in-game customer support regarding the issue.

Before contacting the in-game customer support, make sure you have another social media account linked to the game account, to which the hacker does not have any access to.

Please be advised, due to a high number of such request, the game support may take up to 90 days to process it after you have provided sufficient evidence to prove your account ownership.

Kindly refer to the image below for more information regarding how to contact the in-game customer support for such issues. @amber spire

📎 RdHVpDX_d.jpg

frozen axle Apr 6, 2020, 3:35 PM

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.

storm willow Apr 6, 2020, 3:35 PM

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@frozen axle Nah it’s just a matter of time. It’s a cat and mouse game (normal on all the game) the dev makes an anticheat the hackers exploit it again . Yet their accounts will get banned in the meantime. Also we have manual report method via the link so No escaping !

stark walrus Apr 6, 2020, 3:36 PM

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Ok ok I’m with you

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What about my point

sand path Apr 6, 2020, 3:36 PM

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Points lost cannot be restored @stark walrus

stark walrus Apr 6, 2020, 3:36 PM

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I know

sand path Apr 6, 2020, 3:37 PM

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For further discussions move to #pubg-mobile

amber spire Apr 6, 2020, 3:37 PM

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Im not getting my answer

sand path Apr 6, 2020, 3:37 PM

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I did answer your question. @amber spire

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Scroll up

frozen axle Apr 6, 2020, 3:37 PM

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Mm why i cant send for yiu i need to make gelp for this game

storm willow Apr 6, 2020, 3:37 PM

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@frozen axle If you have evidences submit on that link.

storm flumeBOT Apr 6, 2020, 3:37 PM

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Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

frozen axle Apr 6, 2020, 3:38 PM

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I have and submit but still nothing happened

stark walrus Apr 6, 2020, 3:38 PM

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I’m playing 3 match in 3 match hacker i need to know there is no security Pupg

amber spire Apr 6, 2020, 3:38 PM

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@sand path im not getting iy

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Iti

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It*

sand path Apr 6, 2020, 3:39 PM

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Follow that image and contact customer support in game @amber spire

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Your Facebook will be revoked.

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But make sure your backup login option works.

frozen axle Apr 6, 2020, 3:40 PM

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@sand path can you help with something ?

sand path Apr 6, 2020, 3:40 PM

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Yes?

main comet Apr 6, 2020, 3:40 PM

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Hackers in every match

amber spire Apr 6, 2020, 3:41 PM

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@sand path please tell me clearly im not understanding it

stark walrus Apr 6, 2020, 3:41 PM

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We need too protect

sand path Apr 6, 2020, 3:41 PM

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Read that image @amber spire

night cloak Apr 6, 2020, 3:41 PM

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Hi, need help.

frozen axle Apr 6, 2020, 3:41 PM

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@sand path i was have account on pubg mobile and kinkid by Facebook and Google play?

night cloak Apr 6, 2020, 3:41 PM

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@night cloak yes?

amber spire Apr 6, 2020, 3:41 PM

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@sand path what image? Im not getting any image

frozen axle Apr 6, 2020, 3:41 PM

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Linked** @sand path

sand path Apr 6, 2020, 3:42 PM

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@amber spire

📎 RdHVpDX_d.jpg

night cloak Apr 6, 2020, 3:42 PM

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@night cloak When i can know when crew challenges are starting?

main comet Apr 6, 2020, 3:42 PM

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I have reported a cheater serval times but nothing happened

night cloak Apr 6, 2020, 3:42 PM

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I need hout and minute

sand path Apr 6, 2020, 3:42 PM

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Crew challenges are already ongoing

night cloak Apr 6, 2020, 3:42 PM

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Know

amber spire Apr 6, 2020, 3:42 PM

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@sand path thanks

frozen axle Apr 6, 2020, 3:42 PM

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@sand path please can you focus with me ?

night cloak Apr 6, 2020, 3:42 PM

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@night cloak look up in game

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So why whem i clicked on "crew challenges" nothing literally work

sand path Apr 6, 2020, 3:43 PM

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Yes @frozen axle so what's your issue

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@night cloak did you register?

night cloak Apr 6, 2020, 3:43 PM

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How

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@main comet report them through this provided link.

http://cheater-report.pubgm.cc/

sand path Apr 6, 2020, 3:44 PM

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Registration date has passed for a while now...try next time. @night cloak

frozen axle Apr 6, 2020, 3:44 PM

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@sand path i was have account linked by Facebook and Google play and someone from Indonesia stole my Facebook account and open my account on Vietnam pubg copy and delete my Facebook account

night cloak Apr 6, 2020, 3:44 PM

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Bruh.... @sand path

sand path Apr 6, 2020, 3:45 PM

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You can't switch back to global once its logged into VN version. @frozen axle

night cloak Apr 6, 2020, 3:45 PM

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So i make other account i got no other Way to change my name

main comet Apr 6, 2020, 3:46 PM

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@night cloak that means ingame report system is useless?

frozen axle Apr 6, 2020, 3:46 PM

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@sand path ok idont have Facebook account i downloaded vn version and try open my account by Google play open new account?

sand path Apr 6, 2020, 3:46 PM

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No. It will open your old account. @frozen axle

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@main comet ingame report is more effective

frozen axle Apr 6, 2020, 3:47 PM

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No way take my account and see if work this with yiu

sand path Apr 6, 2020, 3:47 PM

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We don't do that here. @frozen axle

amber spire Apr 6, 2020, 3:48 PM

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@sand path where i can find my registration date of my facebook account and my oldest payment receipt?

frozen axle Apr 6, 2020, 3:48 PM

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So @sand path so where who can help me of that ?

night cloak Apr 6, 2020, 3:48 PM

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@main comet no, ingame report system is the most reliable however through the above link you can post your evidence.