questions

[storm willow]

@dusty bay you may try contacting customer support

[dusty bay]

Already tried

It’s just a stupid bot

I actually want to talk one on one but idk how

[storm willow]

[e-mail] @dusty bay

All account related issues are handled by Customer support.

[dusty bay]

Yea I already contacted them, they responded so fast and what they said had nothing to do with what I was trying to explain to them.

Is there a way I can actually talk to someone LIVE?

@storm willow

[storm willow]

No. Nothing other than the above mail ID and ingame support.

[dusty bay]

So what can I do? @storm willow

Like I actually need to delete this account or else I’m quitting for good.

[storm willow]

As said earlier account created cannot be deleted.

[dusty bay]

Alright for sure.

[night cloak]

I keep having bad text when I play the game everytime I load into the game the text are always blurry is there a way to fix it

[tawdry jasper]

try adjusting your graphic settings. have u used any gfx tools before?

[night cloak]

I used a GFX tool before but it did nothing so I took off

[tawdry jasper]

that's a violation of the ToS so I don't recommend u do it anymore. other people I seen who used gfx tools also had somewhat similar problems with graphics like these

[night cloak]

Oh ok

[tawdry jasper]

if restarting the game doesn't work, try repairing client

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[tawdry jasper]

it worked for my friends

[night cloak]

Alright so I should delete the GFX tool?

Finnaly it works

[tawdry jasper]

Alright so I should delete the GFX tool?
@night cloak yes.

[night cloak]

Done when I deleted it the text were back to normal again

Thx

[tawdry jasper]

np

[upper salmon]

This mans got a million dollar gaming chair 💯💯

[open cargo]

Will i get banned for using gfx tool?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @open cargo.

[night cloak]

What's the punishment tho

[storm flume]

Hello, @wet raft!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cursive scroll]

Any clues as to why every match I play is just bots?

[rocky cloud]

Well did u just start?

[cursive scroll]

No. Been playing since it was released, never uninstalled it

[rocky cloud]

Hm

[night cloak]

Any clues as to why every match I play is just bots?
@cursive scroll on which tier are you?

[cursive scroll]

Gold four or five

[night cloak]

That's why. Lower you are, the more bots your will play with.

The more you increase the tier

The more skilled players you will face.

@cursive scroll

[shy vessel]

Any support pm me pls

[cursive scroll]

But it doesn't make sense that, every match, there are zero real people.

[storm willow]

@shy vessel please state your issue here.

[unique pebble]

Hi how are u

[cursive scroll]

In bronze 4 or 5, sure but that doesn't make sense for gold

[winged umbra]

How can I buy the rugged orange m4 from the mystery airdrop? In one of my accounts it doesn't show

[unique pebble]

Do you have admin here pls

[night cloak]

But it doesn't make sense that, every match, there are zero real people.
@cursive scroll it depends on how many are online that time. But try to take advantage of that and reach higher tiers so you can play with skilled players.

[cursive scroll]

Alright then

[polar marsh]

@shy vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@unique pebble what’s the issue ?

[rich wadi]

Why is the response made by the machine even though I gave the information that I was able to give. I want a real person to communicate with and know the solution. Thanks
ID:6382549868

[storm willow]

@rich wadi what’s the issue with the ID?

[winged umbra]

How can I buy the rugged orange m4 from the mystery airdrop? In one of my accounts it doesn't show.

[polar marsh]

@rich wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@unique pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fiery ledge]

Cheater fast speed season 12

[storm willow]

@winged umbra Mystery Drops are account specific it may come to you later or may not

[storm flume]

Hello, @fiery ledge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fiery ledge]

Cheater

4 squad my team killed car season one million players and cheaters problem

[storm willow]

@fiery ledge use the above link from Machete 2.0

[fiery ledge]

No video sorry and match finished game.

[storm willow]

@fiery ledge you can upload images too

[tiny anchor]

is there any way to unlink my facebook account ?

the facebook account has been disabled and i want to unlink it from pubg account

[night cloak]

Do you have any other social media linked to it?

[tiny anchor]

i linked it with game center

i have access to the account

[night cloak]

Just login via game center and forget about facebook. Since its disabled there is no use of it.

[tiny anchor]

why there is no way to remove it ?

[storm willow]

Account once linked cannot be undone

[tiny anchor]

why is that?

in Kr version you can unlink your account

[storm willow]

Why was your Facebook disabled ?

[tiny anchor]

why in this version we cant do that

i dont know why

but today i logged in to it

and said it's disabled

[storm willow]

Imagine someone accessing your account and unlinking your linked accounts. You will lose your account, that’s why unlink isn’t available.

You may try contacting ingame customer support for further concern.

[tiny anchor]

i have all bills needed to verfied that i am the owner

since i purcheas a lot of us

uc*

is that not enuogh ?

they dont respon eveb through email

how can i contact a person in support team!!

[storm willow]

All account related issues are handled by customer support. There is nothing we (discord staffs) could do about these issues.

[e-mail]

Or in game Customer support @tiny anchor

[tiny anchor]

no human respond i've tried in game support

is there any email for a human in support team

even this email bot will respon to me

[night cloak]

@tiny anchor Email support is for general inquiries, which basically you can get here in discord as well.

How do I enlarge the Movement button on the helicopter

[tiny anchor]

so no benefit sending them emails?

[night cloak]

@night cloak That's the max, unfortunately.

:/

I have large fingers

@tiny anchor Only customer's service is da wae. Don't worry, they just takes a little time.

@night cloak Maybe you wanna add that to #old? Let the developers know.

@night cloak No Points the developers barley listern to us

They do.

Alright I'll. try

[ionic cipher]

Right

[dusky yarrow]

@storm willowwhy rp users dont get renane card for free😫 i need one

[night cloak]

@dusky yarrow One doesn't need to change their name and flag that frequently. Once you use a name, it will be unavailable for everyone else to use later on. That is the reason it is available in the game store. You purchase it when you actually need it.

[polar marsh]

@covert nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[worthy panther]

still plenty of cheaters in crew challenge

no way to report them because you cant spectate

[true flume]

I've linked my fb account & Twitter account
I forgot the id pass of twitter & can't login anymore
Is there any way to remove twitter from linked accounts

[sand path]

Account once linked cannot be unlinked. @true flume

[true flume]

Okay

@sand path are u 100% sure that we can play 18 matches in crew challenge??
Bcs I need to strategies based on that

[sand path]

Yes

But you can play only 3 per day @true flume

[true flume]

Yeah
That I know

Okay
Thanks

[trail swift]

When will beta server starts?

[sand path]

Give Upto 7 days @trail swift

[tawny kettle]

gift me skin guys pls? i dont have one

[sand path]

@tawny kettle this isnt the place for that. Please refer to server #613267301243944960

[tawny kettle]

ok sorry

[hearty meteor]

hey

problem

[polar marsh]

@hearty meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

It seem you have removed pubgm access on the social media account. @keen scroll

[hybrid steppe]

help

ID 5612281147 name BakiliBalasi18 help facobook full fix accont guest give back

pleaseeee

[sand path]

Was your account banned?

[hybrid steppe]

Your Account Has Been Disabled
For more information, or if you think your account was disabled by mistake, please visit the Help Center.

[sand path]

@hybrid steppe contact facebook support for recovery

[glossy tangle]

For six games?really?in loby Is max 70players a They have 50kills per games..

Who Will be check cheaters in TPP CC Europe?So much cheaters There

It isnt normal

[silk crow]

Hello, when pubg will fix that freezing bug?

[storm flume]

Hello, @glossy tangle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[stoic sand]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stoic sand. Remember to read through #faq before asking questions in the support channels.

[sand path]

@silk crow make sure you have atleast 4 GB of free internal storage

[stoic sand]

How do I raise integrity, knowing that he wanted to blow me up

[sand path]

Report ingame @stoic sand for friendly fire

[stoic sand]

Well, but I want to play what is the solution

[glossy tangle]

🤦‍♂️ 🤦‍♂️ 🤦‍♂️ i want play no Hunt cheaters ..70% in Europe TPP CC Are cheaters

[charred oak]

Hi... I want to know where can we enter the "Recruit" code of our frnd. So that he can receive the rewards once we reach the said levels.
As the invitation link is not working... Thus, want to know how to do it manually.

[stoic sand]

I was defending myself, I did not mistake what was the solution @sand path

[sand path]

@stoic sand play solo classic to get Merit back .you get 20+ for chicken

@charred oak only when creating brand new account

[storm willow]

@icy bane https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[icy bane]

Whats that

[storm willow]

Account safety is one’s own personal responsibility

[sand path]

@icy bane did the scammer got access to the account? @icy bane

[icy bane]

My friends has 2 steps of verification applied

I just wanted to report that scammer

[sand path]

We can help recover accounts. You can only avoid scammers

[storm willow]

Don’t fall for free UC/ Skin scams.

[icy bane]

My friends account is fine he tried to log in but thankfully he has 2 steps verification on

Don’t fall for free UC/ Skin scams.
@storm willow agree

One ligit way to buy uc via app store 😂

No shortcuts

[sand path]

You can go to pubgmobile.com and click on purchase @icy bane

[icy bane]

Yup that midasbuy right ?

[vagrant onyx]

@icy bane if you turn 2 step verification they cant get into your account to give you the free/UC skin

[sand path]

Yes

[icy bane]

Gets few uc extras

Cool thank you guys for helping

And do something about this guy lol

[vagrant onyx]

@icy bane do not moderate conversation out side pubgm server you can report them in that side

[icy bane]

Ok ok

We only moderate scammers in this discord server.
@sand path he is a scammer

From insta

[vagrant onyx]

@icy bane also keep in reminder

[icy bane]

Rahil rauther is a friend of mine who got scammed via insta what i meant

[sand path]

You can contact Instagram support for such matters

[icy bane]

Ok ok

Thank You

[vagrant onyx]

Also you can block them @icy bane

[worthy panther]

this crew challenge cheating will never be addressed

" which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search"

you can't spectate people who kill you, when there is 3rd party activity, and your final member is killed by a different team.

[dreamy ermine]

@storm willow switching to mobile data .is still not working ....

[midnight ocean]

The Turkish Young man chat Will return again or not

[storm willow]

@dreamy ermine did you try repair ?

@midnight ocean what do you mean? Can you give us more info ?

[charred oak]

Noted... Tx for the revert.

[crude venture]

I am getting a weird view when I open M416 Iron sight in TDM

Any solution

[polar marsh]

@vivid cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[midnight ocean]

@storm willow Turkish man voice is return again or not

I mean this

[storm willow]

@midnight ocean is that global client ?

[midnight ocean]

@storm willow yes this is global client

[storm willow]

@midnight ocean can you please ask in turkey server ? Link is in #613267301243944960 under partnered server.

That one looks like region specific event

I don’t have any idea on that

[midnight ocean]

@storm willow who have any idea for this events can you help me please

[storm willow]

@midnight ocean you from turkey ?

[midnight ocean]

@storm willow No

[storm willow]

Which region

[midnight ocean]

Arab

[storm willow]

Did you try asking PUBGM mena server ? Those staffs could help you @midnight ocean

[midnight ocean]

PUBGM mena cant help me for events

[lucid dove]

Help for iOS pls

[storm willow]

@midnight ocean I will enquire about you and let you know. Can you explain more about the issue , like what wrong with that ?

[lucid dove]

It’s been happening months upon months

And it’s random as well

Usually when I get a headshot it just decides to ban me

[storm willow]

@lucid dove is your device jailbroken?

[lucid dove]

No

[storm willow]

Delete the app and reinstall from AppStore

[lucid dove]

Yea but it doesn’t work

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[lucid dove]

I’m using App Store not play store

There’s no dns changer

[midnight ocean]

@Storm Breaker#3280 I want to know if this event will return or not

[lucid dove]

There’s one for money but I don’t wanna pay money to play the game

[storm willow]

@midnight ocean it may or may not return

@lucid dove try 1.1.1.1

[lucid dove]

Kk

[midnight ocean]

@storm willowYes i want to know that please if you can help me

[storm willow]

@midnight ocean we cannot give such confirmation, because we don’t get such infos from developers.

[midnight ocean]

@storm willowCan you ask the developers to add this event again?

[lucid dove]

Look I got no rating at all as if that wasn’t bad enough

[midnight ocean]

Because many players want this event to come back

[storm willow]

@midnight ocean you may mail to Customer support [e-mail] or post in #old

[frigid folio]

please tell me how many games in crew challenge will be this season and how much will be considered



[midnight ocean]

@storm willow Which one can help me better?

[frigid folio]

@storm willow please tell me how many games in crew challenge will be this season and how much will be considered

[storm flume]

Please refer to this channel's pinned messages for further information, @frigid folio:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[storm willow]

@midnight ocean ingame CS is better

[storm flume]

You can contact the customer service via the game settings, @midnight ocean. Refer to subpoint 5.3 in #faq for further instructions.

[midnight ocean]

@storm willow Thx u pro

[storm willow]

You’re welcome

[lucid dove]

So my ping decreased by 50

[flat nest]

I need change Facebook from pubg because Facebook account has been hak

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @flat nest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[amber cedar]

Need help .

[night cloak]

@amber cedar hello, how may i help?

[amber cedar]

Do u know hindi @night cloak

[night cloak]

we prefer speaking in English.

[amber cedar]

I was having 6 mission card and i want to use that in one mission

When i click on complete mission from 6 card that time my ntwk didnt work

Hen i switch on aeroplane mode and off

Then my network came .and then in fast i click on that same mission which i was tried to complete.

And then i click on that miaaion and ok

Thn i seen my uc deducted 150

And my that 6 card was not used.

[night cloak]

you must have miss clicked.

[amber cedar]

Not i clicked on complete and then ok

I as havibg 6 card then how my uc deducted for that

See i having now also 6 card and my mission completed from uc.

[night cloak]

have you restarted the game & checked if it was a possible glitch?

[amber cedar]

Wait let me check again

[night cloak]

sure thing.

[fresh bear]

hello, i could use some help

[night cloak]

@fresh bear sure, ask away.

[fresh bear]

my account is connected to facebook, and google play

however, i want to disable my google play account. will that mean i will lose my account?

[cerulean island]

you will not

but you have to log in with facebook from now on

[amber cedar]

That time i having 543 uc

And now 150uc deducted .

[night cloak]

@fresh bear refer to #faq 2.5

[cerulean island]

excuse me i have an issue as well

[fresh bear]

thats what i mainly use to log in. thanks a lot, baguette and discord user 🙂

[night cloak]

@cerulean island sure, ask.

[amber cedar]

Bro see @night cloak uc deducted .how ita possible after having 6 cards for completing mission

[cerulean island]

so you see my account was linked to facebook and twitter and since i last played ~a year ago both of those twitter and facebook accounts have been deleted is there any way for me to recover my account

[night cloak]

@amber cedar so you haven't purchased anything before that right? or maybe due to data error you've miss clicked on a crate and opened it?

[amber cedar]

Yes i didnt purchased anything

@night cloakno this uc deduted from this mission only

[night cloak]

@cerulean island since both of them were deleted yoi can't log back right?

[cerulean island]

correct

[amber cedar]

But i was having my cards to complete mission then also uc deducted.

[cerulean island]

but i remember the account name and stuff

i played from release to like season 4

its been a while

i have the season 1 jacket to prove it xD

[night cloak]

@cerulean island you can login upto 2 social medias per id.

[cerulean island]

yes correct and everything that my account was linked to is deleted

[amber cedar]

@night cloakbro how my uc will get back.its a pubg error .

[cerulean island]

so is it possible to recover my account

[night cloak]

@amber cedar in that case I'm unable to help you, your UC was already deducted and there's no way of bringing it back, but from next time try not to switch networks between purchasing items.

[fresh bear]

i guess youd have to have 1 account still active, either fb, or twitter, like me

[amber cedar]

😔

[cerulean island]

yes but i do not

[night cloak]

@cerulean island if you can recover your social media.

[cerulean island]

impossible

its deleted

[sand path]

@amber cedar contact ingame CS for ingame purchase related questions

That account is unfortunately lost now @cerulean island

[cerulean island]

are you joking

there is no way to relink or something

[night cloak]

certainly not, nero is stating the facts.

[cerulean island]

i can easily prove its mine

[sand path]

You may contact Tencent via mail. @cerulean island but its futile

[cerulean island]

why is that

[sand path]

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

Its stated in the ToS

[fresh bear]

there should be an unlink button in pubgm, like there is on pubg mobile kr

[night cloak]

@sharp surge no advertising.

[sand path]

You can find the mail in #613267301243944960 @cerulean island

[vagrant onyx]

@sharp surge this not allowed

[cerulean island]

i mean i didnt forget the password

[sand path]

@fresh bear #old

[cerulean island]

i know the password

[vagrant onyx]

For other you can use #activities

[cerulean island]

its just, it doesnt exist

[vagrant onyx]

@sharp surge

[sharp surge]

@vagrant onyx yes

[vagrant onyx]

@sharp surge head over #activities

[sharp surge]

Special channel hai kya koi iska

[sand path]

Use #matches @sharp surge

[cerulean island]

damn thats really sad

[sharp surge]

Ok

[fresh bear]

i feel you, i almost lost my account this recent month

[cerulean island]

i did ‘safeguard the details of my account’ tho i have not broken the ToS

[sand path]

You might've entered your account details in some untrusted website which caused your social medias to get disabled.

[cerulean island]

no i deleted them

[vagrant onyx]

@fresh bear you have to secure your account and not share your info

Its your responsibility

[fresh bear]

also, just because of my OCD, can you Nyero confirm that if i disable either of my two accounts linked to pubgm, will i be able to log in from the other?

i did not blame anyone though.

[sand path]

[e-mail] @cerulean island you may mail them on this

[cerulean island]

yea but your account will still be linked even if the account is disabled

as with what happened to mine

[fresh bear]

as long as its disabled, i dont care. i just need it to be disabled

[sand path]

Just try the backup login option before disabling @fresh bear

[cerulean island]

which is honestly really weird how can my pubgm account be linked to something that simply doesnt exist

[sand path]

Whether it works or not.

[cerulean island]

you have to admit it makes no sense

[fresh bear]

okay, ill sound dumb, but backup login is in game, or in the google play account?

[sand path]

@cerulean island it was your choice to delete your data on the social media platforms

[cerulean island]

fair enough

[sand path]

Which means deleting everything linked to it

[cerulean island]

correct

however, my in game account is linked to accounts that simply do not exist

[sand path]

@fresh bear go to settings and see top right corner to see which two social medias are linked.

[cerulean island]

if it was a guest account i could recover it

it says so within the app

[vagrant onyx]

@fresh bear you might could request data of your account

[cerulean island]

this is a sad day indeed

[fresh bear]

its a very long story. it was connected to my fb, and a hacker connected it with his google play. i managed to get a hold of his google play account, and i basically have it now. i dont want to keep his google play account, i just want it away from my game ID

[cerulean island]

my acc was level 48 idek if thats high level anymore

but yea

[sand path]

So you want the google play revoked? @fresh bear

[fresh bear]

yeah, anything so that the hacker does not log in on my account anymire

[sand path]

Can you make sure that your fb is safe and works as a login option

[fresh bear]

it is

[amber cedar]

Why no one is replying.

[fresh bear]

thats what i am currently logged in from

[night cloak]

@amber cedar it takes time.

[cerulean island]

because its a bot lol

[amber cedar]

@cerulean island they r saying connecting expert

[sand path]

Contact customer service in game and follow these steps. You wont be able to link another account in the place of the removed one. @fresh bear

[cerulean island]

ok well there arent millions of people to help you

[sand path]

It takes time @amber cedar

[amber cedar]

Ok i know.didnt ask u

[fresh bear]

i tried contating customer care this past month, and ive recieved nothing but bot replies, and from their email they closed the case, but they didnt actually close it

[primal umbra]

Hy

[amber cedar]

@sand pathi purchased prime and all that prime uc deducted for 1 mission.

[sand path]

Did they say it may take upto 90 days? @fresh bear

[cerulean island]

joshi there is nothing you can do

your uc is gone into the infinite abyss

[sand path]

Consider the uc lost @amber cedar

[finite timber]

@sand path hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @finite timber. Remember to read through #faq before asking questions in the support channels.

[fresh bear]

they did not, but they closed the case, and whenever i tried to email them again, about it, my emails would get rejected saying that the case is closed

[finite timber]

@sand path can i ask somthing ?

[sand path]

You need to contact ingame @fresh bear

Follow that image

[fresh bear]

i have, all this time..

[sand path]

Did you provide required data accurately?

[fresh bear]

my account was hacked in 10th of march, and its april

yes i did, they requested this when i emailed them

[sand path]

@finite timber yes

Do you have a screenshot of their reply @fresh bear

[fresh bear]

ill have to look through, but yes

[finite timber]

@sand path Cheaters this day very few

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[finite timber]

@sand path the game very good pleas keep going to destroy the cheaters

everyday

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cerulean island]

@sand path thanks for the help I shot them an email although im doubtful anything will happen. Thanks for your time though

[sand path]

I hope they help.

[cerulean island]

do you believe i should try in game support

i did try but wasnt the best

is level 48 even good anymore

[sand path]

You cant get into your account right?

[cerulean island]

no i cant i made a new one temporarily

[fresh bear]

this is the reply i got when i sent them the details they asked for

[sand path]

Yes it may take upto 90 days

[polar marsh]

@raw minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

sometimes even more, depends upon the number of requests received per day.

[fresh bear]

so basically i gotta wait like another 70 days

[sand path]

Did you use ingame customer service ? @fresh bear

That looks like an email

[fresh bear]

i did, a few days in a row and i only got messaged back by bots

[sand path]

@fresh bear You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

Read the last paragraph

You have informed them about your account being compromised

[fresh bear]

i see. thanks for your time, and assistance 🙂

[sand path]

Even if it gets banned you may fileclaim it using that phrase.

[night cloak]

@spiral light what's the issue?

[polar marsh]

@spiral light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dreamy ermine]

@storm willow reinstalled pubgm again still not working

[storm willow]

Which region?

[quasi drum]

Hi

Yesterday a hacker kill me in crue chelange

[night cloak]

@quasi drum tag a contributor to provide you the link.

[storm flume]

Hello, @quasi drum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[radiant goblet]

Hi

[night cloak]

hello, may i help you?

[polar marsh]

@radiant goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil idol]

سلام عليكم

[night cloak]

English only @tranquil idol

[polar marsh]

@tranquil idol:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave valley]

Hii

[dreamy ermine]

@storm willow asia

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brave valley. Remember to read through #faq before asking questions in the support channels.

[lucid canyon]

Hey, umm the buttons on the far right side of my hud don't work.

Such as the chat button.

But in other games they do.

[polar marsh]

@tulip jungle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[knotty otter]

Hello, I Need Help.

Can Some One Help Me.

[tawdry jasper]

with? @knotty otter

[empty crown]

Will be enable Bonus Challange in Europe?

[polar marsh]

@knotty otter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

@empty crown no info about that

[muted rapids]

This guy is a hacker!! Everytime ii report him he comes again

[night cloak]

do report

[muted rapids]

@polar marsh

[tawdry jasper]

report him, he will be punished soon accordingly

[muted rapids]

I reported more than 10 times in fpp duo asia server

[tawdry jasper]

@knotty otter what'd u need help with?

[amber cedar]

Can i report my uc deducted from error through email.

[muted rapids]

@polar marsh will you please ban him cause somehow he is not banned till now and it's really tough to push conquerer because of these types of cheaters

[tawdry jasper]

deducted? how so? @amber cedar

[night cloak]

@amber cedar you've been already answered.

[amber cedar]

@night cloakyes but in how much time i will get reply there.

That fault was of pubg and i was suffering for that.

[night cloak]

@amber cedar the time varies, but dw you'll be contacted soon, just keep an eye on the CS chat.

[amber cedar]

Ok @night cloak

Do u think i will get my uc back till now i have not collected that mission rp. @night cloak

😔

[night cloak]

i can't say anything about that, my apologise.

where is report link

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

ty

[sand path]

@amber cedar you wont get it back

[amber cedar]

But why its their fault how they showed me to buy from uc after having card . @sand path

[coral maple]

How can I report someone cheating but not in-game and I have proof?

[amber cedar]

Pubg always want money.But he dont care about cheater a.And not return uc whose uc deducted from pubg error.this is not good.which he not want to do.They r getting so much money then also this type of things they r doing.

[night cloak]

@coral maple

http://cheater-report.pubgm.cc

[coral maple]

@night cloak thanks

[night cloak]

you're welcome

[sand path]

@amber cedar ingame cs is the only way

[amber cedar]

@sand path not having hope but i will try to recover.

😫

[sand path]

Yeah hope is mine

[night cloak]

Is it possible for me to switch from NA servers to Asian servers?

[sand path]

Yes @night cloak

[night cloak]

Ok

[sand path]

But you'll get high ping if you play in a server far from your region @night cloak

[night cloak]

Oh

[frail terrace]

Hi, I love pubg mobile, but there is a simple problem. I am using iPhone 11 Pro Max and my game account is linked to the game center and I want to show a picture of the game center in the game, can you please help me please

[night cloak]

@frail terrace so far it's linked to the game center, so do you want to unlink it?

[frail terrace]

No, I want to disconnect Facebook because it has broken down and I cannot log in to Facebook

[plain sandal]

Will parkouring with cars Or going to some hard Spots or Blocking routes With Dead cars Can cause our account to be banned?

[frail terrace]

@night cloak

[night cloak]

@frail terrace well you can contact Facebook CS for that issue.

[sand path]

@frail terrace gamecenter doesn't support profile pics

[night cloak]

but sadly you can't remove it.

[frail terrace]

Well, I am an ignorant person and I cannot talk to Facebook, but you can cancel the Facebook link to the game

@sand path

[cerulean lantern]

What is user Agreement in Pubg Mobile?

[storm willow]

@frail terrace Account once linked cannot be undone.

[frail terrace]

I would love to place a picture in my profile on the game. Please do not deny me. Go to the Facebook link link from the game, please, please.

[sand path]

Account once linked cannot be unlinked @frail terrace

[plain sandal]

Will parkouring with cars Or going to some hard Spots or Blocking routes With Dead cars Can cause our account to be banned?
@plain sandal @sand path u know about this?

[sand path]

We can revoke access....which removes Facebook, but it doesnt allow another account in its place

[storm willow]

@frail terrace try contacting customer support ingame

[sand path]

@plain sandal no

Only thing that might get you banned is exploiting bugs

[frail terrace]

@storm willow Who are the customer department, please help me, I am very sad

[storm willow]

Only customer support deals with account related issue. It rarely possible that they will unlink. @frail terrace you may try though

[storm flume]

You can contact the customer service via the game settings, @frail terrace. Refer to subpoint 5.3 in #faq for further instructions.

[sand path]

Bursting cars and blocking the way is a part of the gameplay @plain sandal

[polar marsh]

@olive fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woven spade]

hello

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woven spade. Remember to read through #faq before asking questions in the support channels.

[frail terrace]

I am so sad that I will commit suicide better for me. I liked the game so why don't you work on my order. It is so simple.

[polar marsh]

@woven spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frail terrace]

I am so sad that I will commit suicide better for me. I liked the game so why don't you work on my order. It is so simple.

[cerulean lantern]

Is there any Arabic support here?

[sand path]

Only english @cerulean lantern you may join the MENA server from the #613267301243944960

[main goblet]

@storm flume When new update come

[quasi crescent]

Please fix this game freeze and crash problem I'm not able to play the game form 1 week I have followed ur instructions nothing much happened

[sand path]

No ETA @main goblet

[night cloak]

@main goblet keep an eye on #news for latest updates.

[quasi crescent]

Game freezes and crashes while landing

[night cloak]

@quasi crescent #old

mention device name aswell.

[quasi crescent]

Please u provide some fix so that I can play it

Again I didn't mentioned device name :(

[steady crescent]

does anyone know why i cant login to my small account to play the crew challenge with my friends, i uninstalled and reinstalled already and the facebook is for my small account

[storm flume]

Hello, @quasi crescent!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

@steady crescent small Account?

[sand path]

@steady crescent there are certain conditions to participate in the crew challenge. Maybe your second account doesn't meet those.

[storm willow]

@frail terrace we do not have any access to account data. You need to contact customer support ingame.

@steady crescent in addition to above the message from Nyan, only registered crew members can play. If you haven’t got that account on crew before registration, you cannot play CC

[steady crescent]

no but i cant even log into it

[storm willow]

@quasi crescent if repair app doesn’t help the issue, please post in #old explaining the issue along with device info and os versions. Also make sure you aren’t using rooted device.

[sand path]

Check if you're logging in with the correct social media account @steady crescent

[quasi crescent]

@storm willow I forgot it will mention it and my device is not rooted and my os version is android 10 miui

[sand path]

Name

[vague gale]

I have a question regarding #2getherwelookback event.

I have a screenshot which was taken by my friend and I was in it. Would that be counted if I share?

[night cloak]

@vague gale maybe, maybe not. no possible confirmation.

[vague gale]

@night cloak anyone who can confirm

[sand path]

Well @vague gale if the screenshot doesn't show any details that its your friend. And your that friend doesnt share the same.

Maybe it can work

[vague gale]

@sand path it is clearly shown that I didn't took the screenshot

[sand path]

But does it show which character is you

[delicate estuary]

Hello

[vague gale]

Yes, I am standing next to a car. @sand path

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @delicate estuary. Remember to read through #faq before asking questions in the support channels.

[sand path]

@vague gale upto you. If you dont have anything of your own. Theres nothing wrong in posting it

[delicate estuary]

Is there a prohibited account recovery method?

[sand path]

Wdy mean?

[vague gale]

@sand path thanks let's see what happens.

[sand path]

Your account has been compromised? @delicate estuary

[polar marsh]

@delicate estuary:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frigid olive]

@polar marsh @polar marsh

[night cloak]

@frigid olive what's your issue?

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @frigid olive. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[frigid olive]

Yes Hi The Game is really Getting Bad day by day I am having A 8gb ram phonr but after the recent update in thr game that is 5mb update the game get freeze in the middle of the game i cant play a single shot without lag please can you guys tell me when the problem will br fix

[sand path]

Have you logged in via Facebook? @frigid olive

[frigid olive]

Yes why?

Thats not my answer

[sand path]

Login with another social media

Facebook causing considerable lag

Or you can refer to the above posted faq

[frigid olive]

Seriously this is the solution you are providing me

[sand path]

It has worked for many

Upto you. You can follow the faq routine if you dont like the solution. @frigid olive

And you have already posted it in #old .it will reach the developers

[weak hinge]

turkey is the best pubgm

[sand path]

Please be advised. This challenge is intended for ingame support only. You may use #pubg-mobile for conversions @weak hinge

[dreamy ermine]

Even if I load my game somehow its showing ping is too high. And freezes on loading screen but my internet is not bad

[tawdry jasper]

do u have apps running in the background?

[dreamy ermine]

Nope

[sand path]

Is the jitter spiking in multiple tests? @dreamy ermine

[dreamy ermine]

Same on every test

[sand path]

Did you try rebooting router?

[dreamy ermine]

@sand path yes I did

Even reinstalled the game

[tawdry jasper]

🤔 have u tried repairing client?

[dreamy ermine]

@tawdry jasper reinstalling will repair it maybe

[sand path]

@dreamy ermine does logging in with data and then switching to wifi works?

[dreamy ermine]

@sand path tried but after matchmaking my client freezes on loading screen

[tawdry jasper]

I meant as in repairing from home page

your jitter is at 1ms, shouldn't be a problem

[sand path]

Try using a dns changer and setting dns to 1.1.1.1 @dreamy ermine

[dreamy ermine]

@sand path after using DNS changer .my ping is too high

[sand path]

But it works?

Then contact your isp and ask for an ip reset .

[dreamy ermine]

Ping is 200+ and i usually get 20 ping

[sand path]

Then contact your isp and ask for an ip reset .

[dreamy ermine]

Ojk

[night cloak]

@sand path they can't use 1.1.1.1 one way to use it through cloudflare.

[sand path]

Wutt?

[night cloak]

custom dns can't be set to 1.1.1.1, because dns v6 1 will be empty

[sand path]

Okii

[tawdry jasper]

there's literally an app from cloudflare to download from Google for that

[fast eagle]

Bonjour, qui contacter pour un remboursement s'il vous plaît ?

[night cloak]

@tawdry jasper yes indeed.

[storm flume]

Please do not use any other language aside from English in this channel, @fast eagle. Refer to #613267301243944960 for language channels.

[tawdry jasper]

no comprendo, English pls @fast eagle

[signal sleet]

Hi my account has been stolen one months ago I tried everything and every single way to get it back but I still get nothing back I need help please

[sand path]

Can you log into your account?

[fast eagle]

Hello, who should i contact regarding a refund please ? (Sorry is Google traductor)

[sand path]

@fast eagle refer to customer support in game for purchase related issues. Or did you use midasbuy?

[signal sleet]

@sand path yes but I can’t change the account that linked with Twitter because the one who stole is hacked my Twitter account and I tried by Twitter but also nobody helped me

[sand path]

Do you have a second account which the hacker doesn't have access to? @signal sleet

[signal sleet]

No the only one it was Twitter

[sand path]

You can link a second social media account @signal sleet

And then we can help you remove the twitter access which the hacker has

[signal sleet]

No i can’t there is no plus simple anymore

[storm willow]

All account related issues are handled by customer support.

You can either contact them via ingame or mail at [e-mail] @signal sleet

[signal sleet]

@storm willow I did all of this but I get no answer

[storm willow]

Unfortunately there is no other option. You need to try contacting them again. Or contact twitter support to recover your account. @signal sleet

[fast eagle]

I don't know midasbuy I already tried to contact them via the support of the game and by email but nobody can answer me, I would like to contact someone more "serious". Do you have the support phone number for French please ?

[polar marsh]

@humble bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal sleet]

@sand path what I can do now?

[sand path]

You can access your Twitter? @signal sleet

[signal sleet]

@sand path no the person removed my email address and the password and also the phone number .

[sand path]

There's nothing we can do if you cant log into the account. You may mail Tencent at [e-mail] @signal sleet

Since the hacker has also linked a game center account to your pubgm account.

[dry patio]

my pfp isn’t appearing and it’s been a few months now

[sand path]

What social media? @dry patio

[dry patio]

twitter

[signal sleet]

@sand path I did to many time but I get no answer

[sand path]

Make sure to login via Twitter @dry patio the pfp should appear within 24hrs ,you need to go to avatar and select social media .

[dry patio]

i did

i tried refreshing it but it doesn’t work

[night cloak]

twitter is having issues lately, try login through another social media.

[dry patio]

a couple of days ago u told me to unlink facebook from pubg @night cloak

[night cloak]

your account was compromised?

[glossy sable]

You can't unlink a social media account.

[night cloak]

@glossy sable told him to revoke access from that account.

[glossy sable]

Are you sure it was compromised?

[night cloak]

he mentioned the same

[storm willow]

@swift stump what’s the issue ?

[storm flume]

Hello, @swift stump!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hollow mango]

So here is a question if a player uses gfx tool to get smooth graphics and extreme fps and keep everything to default does he/she get banned?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @hollow mango.

[sand path]

Use that link @swift stump

[swift stump]

Ok, I already made the report

[rapid pebble]

Sayın PUBG geliştirici, kısa bir süre önce hesabım sizin tarafınızdan yasaklandı, bu yasağı kabul etmemekle beraber şiddetle itiraz ediyorum. Hesabım sebepsiz yere yasaklanıp oyundan uzaklaştırılmıştır, hiç bir kanıt ve delil olmadığı gibi yapılan uygunsuz bir davranış da yoktur. Eğer hesabımın kurallarınızı ihlal eden bir davranışı olduysa ihlal ettiğimi gösteren kanıt istiyorum. Hesabımın yeniden açılması konusunda iyi bir haber bekliyorum, iyi günler.

Hesap detayları:
Kullanıcı adı: ＡＳＴＥ尺Ｉ乄
ID: 7296239861
Seviye: 49

[vagrant onyx]

@rapid pebble english

[polar marsh]

@rapid pebble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[high veldt]

hello

i have a video of a hacker in crew challenge

[livid snow]

i am trying to redeem an code and i get parameter error

[night cloak]

Can we change the leadership of crew if we have started crew challenge

[high veldt]

how can i send the video to admin

[storm flume]

Hello, @high veldt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sand path]

@night cloak you cant make changes to crew during the challenge

[night cloak]

Okay

[sand path]

For any support matters related to payment transactions through "midasbuy", you can ask for support to their email address:

[e-mail] @livid snow

[livid snow]

its not from midasbuy

[sand path]

Then?

[pine beacon]

@polar marsh can you please allow us to click on Crews on the leaderboard to see players on each crew? Or at the very least enable us to click on players within the crew so that we can get their info to report? While the new crew grading is nice to see, it has done very little to combat cheating in Crew Challenge. Still seeing players with Zero games played using all sorts of basic cheats. PLEASE BAN THE ENTIRE CREW IF YOU FIND ONE CHEATER.

[livid snow]

i bought it from verfied app in saudi arabia

[sand path]

Please contact that app support @livid snow

@pine beacon that's a valuable feedback!!. Please put it in #old

[livid snow]

thank you

[pine beacon]

Okay thanks @sand path sorry for posting to wrong channel.

[noble ether]

Which is best way to report hackers in-game method or through your link

[sand path]

Ingame should be the best. But if you have valuable evidence. The link serves better. @noble ether

@noble ether if you have some video evidence. You may upload it on YouTube and share it through the link.

[noble ether]

Ok I will do

[tame flax]

Hyee i want some help... Any body ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tame flax. Remember to read through #faq before asking questions in the support channels.

Hello, @noble ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sand path]

Use this

[noble ether]

Ok

[night cloak]

@tame flax yes, may i know your issue?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[serene birch]

In game suppose an absolute joke, it’s just auto rubbish or scripted responses then they close the chat without even asking if the problem is fixed!

[sand path]

What is your issue? @serene birch

[serene birch]

Victor voices have never worked for me. I’ve had 4 or 5 sets unlocked, they won’t save then lock back up after a day vid is the other day, pic was a day after, locked again

[young storm]

Is it necessary for each person who is playing to have 110 verification points for playing semi final in crew challenge?

[sand path]

What level is your victor? @serene birch

[serene birch]

@sand path level 10

[sand path]

Please put that in #old @serene birch

[sand path]

@young storm you might need to improve the score following this

I'll get it confirmed

[night cloak]

is that for merit points?

[polar marsh]

@craggy grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

You'll need to fulfill these demands as you progress. @young storm

[young storm]

@sand path My crew is Grade S but there are few accounts inside which has 2 bronze V accounts so is it okay?

[sand path]

If those two accounts are using any kind of cheats then you cant progress.

[keen dock]

:/

[sand path]

But the whole crew score is taken Into consideration

[keen dock]

how to lvl up Victor

[young storm]

Minimum verification score per account or per crew?

[sand path]

Yeah crew

[young storm]

Are you sure?

Because someone told me it’s per account

[sand path]

I'll confirm it

[young storm]

Please do confirm and let me know

[night cloak]

@keen dock equip the victor and play matches.

[sand path]

Will inform

[young storm]

How and when?

[scarlet breach]

Hello Teams,
I need to unlink my Facebook from Pubgmobile because My Facebook account has been compromised.
-My ID (531225025)
-linked with Facebook and GameCenter
-that is my Email : [e-mail]
-Can someone help me ?

[keen dock]

@night cloak I mean which game modes

[night cloak]

@keen dock it works in all, but in evo you can have the advantage

[young storm]

Because there are alot of crews that have 2-3 bronze accounts and 2-3 main accounts with Grade S verification which are using tools on their disposable account to push their rank through in the crew challenge, so I need to confirm this

[keen dock]

ePic

[sand path]

@scarlet breach follow these steps by contacting ingame customer service

@young storm 99% it's the entire crew score that is taken into consideration. I'll get the 1% from the higher ups.

[scarlet breach]

@sand path thanks i will try it

[sand path]

@tawdry jasper if they say compromised.just provide the screenshot.

You're doing good!

@scarlet breach beware that you wont be able to replace the Facebook. Only the account access is revoked.

Make sure your GC works

[scarlet breach]

GameCenter is Working until now @sand path

[sand path]

[tawdry jasper]

@sand path I played crew challenge once, if it's not changed yet then it's the entire crew score taken into consideration

[sand path]

But this rating was introduced this time wasn't it? @tawdry jasper

[cerulean island]

wassup

im back

[tawdry jasper]

not sure, but based on my experience u should be right @sand path

[sand path]

Yeah

Just gotta get the stamp on it.

[cerulean island]

hows things guys

[tawdry jasper]

@cerulean island wrong channel? unless u have problems regarding pubgm, else #chat

[cerulean island]

thanks mum

no but like i was just saying hi to my homie Nyaan

[young storm]

@sand path Please get me official confirmation

[dry moat]

Y

[scarlet breach]

@sand path
5-First and Oldest payment so they need a photo ??

[knotty sluice]

I'm Turkish, the problem is that the support team is not responding. QUESTION: What does wall blocking do? (Google Translate)

[night cloak]

@knotty sluice what's your issue?

[scarlet breach]

@night cloak

Can you help me ?

[night cloak]

@scarlet breach if you've made any payments, enlist them in the space below.

[sand path]

@scarlet breach you may find the receipts in playstore or your email.

Oldest and the latest

[scarlet breach]

@sand path they need a screen shot

[sand path]

Yeah you can attach images

[scarlet breach]

Ah ok ,Thanks again😊

[jovial quartz]

please how do i fix the houses disapearing ?

i updated gameloop and it broke my game

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @jovial quartz.

[night cloak]

#emulator-support @jovial quartz

[gusty grail]

Win 1 artic mode match

Is that the old snow mountain thing? Will it be back after the theme parks are gone?

[scarlet breach]

@night cloak is not emulator its on mobile

[jovial quartz]

@night cloak i dont have the channel

and i cant react in guide lines

[night cloak]

Restart the discord app @jovial quartz

@scarlet breach sorry about that

[sand path]

16th April @gusty grail

[jovial quartz]

i could react to emulator role

[scarlet breach]

@night cloak No Problem

[storm willow]

@jovial quartz please ask in #discord an admin can manually assign role for you

[sand path]

@young storm it is the average score.

[young storm]

can you get me a specific answer from the officials?

so i can send it to my friend who is misguiding me?

[sand path]

It's from the official source

https://reddit.com/r/PUBGMobile/comments/fs1zje/season_8_crew_challenge_security_update

[scarlet breach]

@sand path

After I give them the information ، I don't receive any answer .

[sand path]

It takes time @scarlet breach

[scarlet breach]

@sand path

And when I don't receive a response, what should I do?

[sand path]

You will @scarlet breach

[scarlet breach]

I hope so too🙏🏼 @sand path

[sand path]

@onyx cairn can you confirm this?

Minimum verification score per account or per crew?

[onyx cairn]

Per crew

[dry moat]

😃

[onyx cairn]

Lol @storm flume 😒

[gusty grail]

My crew's score is around 270, yet we all have around 180 scores.

[young storm]

Okay if we have video proofs against players who're using hacks in crew challenge is there a specific place to report them?

[onyx cairn]

http://cheater-report.pubgm.cc/ @young storm

[young storm]

@onyx cairn my friend have a crew with Grade S and he has 3 bronze V accounts inside if he uses that account to play incase semi finals legit will he be able to play?

his all 3 bronze V accounts have 80 verification points each

[onyx cairn]

So he want them all in one Crew?

[sand path]

@young storm what is his crew level?

That is what matters

[young storm]

What do you mean by crew level?

[sand path]

Grade

[young storm]

His Crew Grade is S

[sand path]

If it is S then he can even play the finals

[young storm]

because his 3 accounts are legit

[sand path]

As Daniel said.

[young storm]

but he is not playing semi finals with his real account

he is using the dummy accounts to play

[onyx cairn]

So you try to avoid security check?

[young storm]

avoid security check how's that possible? I dont even know whats gonna come in security check

[onyx cairn]

The complete crew will be checked and if you don't pass it, you won't be able to continue.

Refer to the reddit link given by @sand path

[young storm]

what's security check

I cant understand what's security screening

[onyx cairn]

Dummy accounts won't be able to pass the screening as they can't be played without account sharing, which is a violation of ToS.

[young storm]

account sharing? I dont understand

[onyx cairn]

Your friend as to play with all accounts at the same time.

[young storm]

how can he play with 6 accounts?

[onyx cairn]

Quite impossible without cheating.

[sand path]

@young storm you did say it is his account

[young storm]

I mean he is gonna bring his team

[sand path]

All the 6 accounts needs to be online

[young storm]

all 6 accounts needs to be online for the screening?

[willow garden]

is there any possibility to get my season 1 pants and shoes back? they randomly disappeared

[onyx cairn]

Contact in game support. @willow garden

[willow garden]

didn't help. already tried

[onyx cairn]

@willow garden
Do you have any proof?

[young storm]

thanks

[young storm]

yeah

[willow garden]

can i send an image file to show? what should i show? season 1 shirt and season 1 stats?

[sand path]

Yes @willow garden

[willow garden]

ok wait

[onyx cairn]

Send these to the customer service.

[sand path]

The entire crew will be disqualified wont it ? If there's a banned account in the crew. @onyx cairn

[young storm]

screening should be done for the players who're playing the matches

not the ones who're not playing

even if there is a such account in crew

[onyx cairn]

Refer to the reddit. Tell your friend that he shouldn't try to cheat.

[young storm]

yes if he is not cheating, and he is playing crew challenge how does the screening works?

because I'm sure 90% of the players dont know this

[willow garden]

there is no more season 1 stats.

[young storm]

the entire crew needs to be online at the screening process, there is no such thing written in Reddit

[sand path]

@willow garden please contact ingame support with proof

[willow garden]

here's the shirt

[sand path]

@young storm each player has to go through it

@willow garden send it to cs

[willow garden]

cs as in?

[sand path]

Customer service in game @willow garden

[storm willow]

The entire crew will get rewards right? Like wise the entire crew will under go security checks. I don’t think that need to be mentioned anywhere @young storm

[willow garden]

ok i will try

[young storm]

how such a account can get rewards right?

[storm willow]

It’s not like that. “every account will under go security checks irrespective of level or tier or any other things.

If there isn’t any cheaters in the crew, do not worry about security checks @young storm

[willow garden]

is this it? i have sent it as as a suggestion/bugs section in the cs. i don't think this will help me at all

[young storm]

Okay so security check doesn’t matters to him even if it’s a level 1 account as far as he is not cheating?

[sand path]

Yeah @young storm as the crew already is grade S

[hidden crater]

is this enough to play without lag?

[sand path]

@hidden crater the loaded ping is too much

[hidden crater]

wdym?

how to reduce that?

[sand path]

Reduce the number of devices connected

Or reduce the downloads

[hidden crater]

I'm not downloading anything

[sand path]

Then it should be good.

[hidden crater]

and that's mobile data not wifi

[sand path]

Oh

[hidden crater]

but it's lagging a lot

[sand path]

Mobile data usually runs in jerks

That's why it lags

[hidden crater]

is there a way to avoid it?

[sand path]

Nope

[hidden crater]

sad

[near sorrel]

Will weapon inspection make its way to PUBG Mobile in the future?

[sand path]

What's weapon inspection? @near sorrel

[lean crescent]

🥴

[near sorrel]

The player would hold the weapon and look around it. Just like in PC PUBG

[young storm]

@sand path You haven't told what will be in screening? like kya hoga humare saath

[sand path]

Your account will be checked for various plugins , etc @young storm

Any anomalies in the past

[young storm]

like in normal crew matches aren't there any screenings normally i mean thats what anticheat does right?

[sand path]

Nope there arent atm

Screenings begin after top 100

It will be a 4min process

[young storm]

So no anticheat at the moment?

[sand path]

The anticheat atm is the regular one

[young storm]

which is being bypassed by everyone in top 100 at the moment right?

[sand path]

[young storm]

i mean in qualifiers

I mean yeah right now check any server crew challenge ranking, top 10 all using tools

[sand path]

Cant do screenings for millions of accounts

@young storm they will be disqualified and the crew after 100 will be taken in

[young storm]

you know I've literally seen people playing using emulator and fast move in qualifiers yesterday

[sand path]

There will always be cheaters

But they will fail the screenings

[young storm]

how is that possible?

people who have been using the safest cheats cant fail

obviously

[sand path]

Spectators are supposed to be off

[young storm]

i know but still there are other ways nevermind is there any way to work with developers to stop cheaters?

[sand path]

Only reporting is the way @young storm

You can provide evidence on this link

http://cheater-report.pubgm.cc

[young storm]

Rooted android devices & jailbroken devices will fail in screening?

[sand path]

Yes

Its easy to detect them

[young storm]

I hate this bot -.-

[sand path]

Hahah

But pubgm only supports stock os

[young storm]

i mean I have iPhone I want to download stuff for free in iPhone so I would jb it to enjoy it

[sand path]

See pinned messeges @versed panther

[young storm]

why am I being punished then?

[tame summit]

It is impossible to play the game this season. More CHE.ATERS than ever. Made me realize that this game doesn't deserve my time or my money. Never playing this again. As long as they keep making lots of money they won't really improve the game.

[storm flume]

Hello, @tame summit!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sand path]

Jailbreak isn't legal

[young storm]

what pubg does it's not even legal thou

[night cloak]

Against the ToS @young storm

[young storm]

there should be an option to work against hackers, I mean they should recruit hackers who can help the team stop them

[sand path]

Okay, further discussions to #pubg-mobile

They already have @young storm

Hackers and devs are both coders afterall

[young storm]

they already have hackers working?

[sand path]

Nope

But they know all kinds of hacks out there

[tame summit]

Players should stop bulking. This game doesn't deserve your money. As long as ppl keep spending money the game will stay full of cheaters cause guess what: THEY ARE MAKING MONEY ANYWAY. All they do is put more and more skins for ppl to buy.

[jagged bluff]

We tried to match 3 times in crew challenge today and we couldn't enter. Why's that? We played 2 games but couldn't play the last one. HELP!!!!

[young storm]

@sand path What's your rank here btw if you don't mind

[sand path]

You might've entered late @jagged bluff

[night cloak]

@young storm #pubg-mobile / #chat

[polar marsh]

@rugged fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jagged bluff]

@sand path Nope we tried to match from the begining. 2 min to be precise

[sand path]

You may contact customer service about it

[jagged bluff]

I doubt if there's anything they could do. Let's see

[night cloak]

Cheater

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[junior shore]

Is it true if i not online from 3 mothns my clan will get on members hand?he will become leader?

[zealous stone]

hello can i found any admin

[night cloak]

@junior shore No, the feature has been discontinued.

@zealous stone Aloha! How can I help you?

[junior shore]

@night cloak so if I am unavailable from 1 year still i be leader?

[night cloak]

@junior shore Yes.

[polar marsh]

@zealous stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wispy quarry]

My 3 hour notification came 2 times

Why is it so? Although it shows after 2 hours but still it came after 1 hour

The notification- and now I have to wait for. 1 hour

First the cool down was for 12 m now 60 m

[sand path]

@wispy quarry the notification are 2 hours each

[wispy quarry]

The first cake at 3 hr and the next at 4:17 hrs

4 hrs 17 mins

Came*

This problem occurred earlier also

[sand path]

You are underage. It's for your health . @wispy quarry

[vagrant onyx]

@vast magnet what is it ?

[drowsy socket]

I play pubg Chinese version. Can I switch the language to English?

[wispy quarry]

But the notifications have to come after 2 hours...

And it’s quarantine and our exams just got over nothing else to do

[vagrant onyx]

@drowsy socket i think chinese version does not support english Language

i also have it

[drowsy socket]

oh ok.

cuz for some reason it looks prettier than the regular English pubg

And I believe less bots

For low ranks

[vagrant onyx]

@drowsy socket also we do not provide support for other version of the game
only global English version

[drowsy socket]

ok

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[vagrant onyx]

@drowsy socket welcome

[drowsy socket]

Thank you

[wispy quarry]

Can you tell me how to stop this prob?

[sand path]

Set game management to above 18 @wispy quarry

[vagrant onyx]

@wispy quarry you might require to wait between 30-60 days to make other change

[wispy quarry]

Thanks :)

[polar marsh]

@lone knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mortal blaze]

Me and my friend report an I'd so many time from last one weak but that player is not getting ban I have video with me as well as requested you to please ban both I'd because 1 is hacker and another player is pushing his rank to conquer hope I will receive a mail on my mail id and as well as in this chat too hacer I'd 6778483819 and 2 nd id is 5484868239 I am not going to share the video this time let me check your team is working or not waiting for your reply to get the video from my end

[storm flume]

Hello, @mortal blaze!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hallow ember]

Hi. Can I transfer my account from Facebook to another Facebook? Or can I go back only to the international version because in the eighth season through an internet cafe I accidentally transferred my account to Vietnamese, knowing that I am an Arab nationality

[sand path]

No you can't change linked accounts as well as revert back from Vietnamese to global. @hallow ember

[hallow ember]

Can I transfer my account from Facebook to another Facebook?

[sand path]

Not sure if the vietnamese version has that option. @hallow ember

@mortal blaze upload on youtube and paste the link

[hallow ember]

لماذا لايمكنني انا حسابي كان عالمي

[storm flume]

Please do not use any other language aside from English in this channel, @hallow ember. Refer to #613267301243944960 for language channels.

[hallow ember]

Can you help me move my account from Facebook to another Facebook?

Can you tell me

[sand path]

No you can't

[hallow ember]

My fault is that I entered the Vietnamese version with a mistake

[night cloak]

Sad

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[hallow ember]

Global can go to Vietnamese and vice versa. Why

[night cloak]

Getting connected to indo server

[hallow ember]

I want to go back to the global version

[night cloak]

Hello is there any one who can help

[sand path]

@hallow ember you can't

@night cloak same problem on data?

[night cloak]

Nope

[polar marsh]

@vapid haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Only on wifi

[sand path]

Then its your ISP...you need yo contact and ask for an ip reset @night cloak

[night cloak]

What is IP reset

Because they do not understand about IP routing

[sand path]

Tell him to give you an indian ip address

You may try dns changer @night cloak

As a temporary solution

@vast magnet do you have access to your account?

If you cant get into the account .its lost.

[storm flume]

You can contact the customer service via the game settings, @vast magnet. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@sand path DNS changer what is that and how showily I do it

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

@night cloak

Asking for an IP reset is the best option. @night cloak

Just ask him to give an Indian address

[night cloak]

Ok

[polar marsh]

@lament robin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral hinge]

Hello how to send a video for supports it is a cheater video

No

Now

[storm flume]

Hello, @umbral hinge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

is there anything I can do if my account gets hacked?

[vagrant onyx]

@night cloak

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

also if you account one linked for 2 log in method and 1 method got hacked you can contact customer care and ask them to revoke access of the hacked one

[red moat]

My game crashes randomly and repeatedly in the middle of matches

[main goblet]

@storm flume when beta version come

[night cloak]

@red moat have you tried client repair?

@main goblet you can get the link from #news

@red moat

pins*

[red moat]

@night cloak thanks

@night cloak I reinstalled the game just now, will see if it crashes again.

I have more than 10 gb free space, and 6gb ram with SD 835 processor

[night cloak]

@red moatglobal ?