#questions | PUBG MOBILE | Page 745

proven scaffold Apr 2, 2020, 1:36 PM

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@night cloak

📎 Screenshot_20200402_183634_org.zwanoo.android.speedtest.jpg

night cloak Apr 2, 2020, 1:38 PM

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it's decent. you shouldn't face trouble connecting to the game.
have tried repair client ? @proven scaffold

proven scaffold Apr 2, 2020, 1:38 PM

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@night cloak already tried repairing client

night cloak Apr 2, 2020, 1:39 PM

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are you still facing trouble connecting in the game? @proven scaffold

proven scaffold Apr 2, 2020, 1:40 PM

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@night cloak in lobby it is fine but when we go in game it's giving error unable to connect to server server connection timeout etc

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It's happening from last 5 to 6 games

night cloak Apr 2, 2020, 1:41 PM

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@proven scaffold have you changed your country location?

proven scaffold Apr 2, 2020, 1:41 PM

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@night cloak no

night cloak Apr 2, 2020, 1:42 PM

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have you surpassed the time limit given in game?

proven scaffold Apr 2, 2020, 1:42 PM

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There is no health management option in Pakistan

night cloak Apr 2, 2020, 1:43 PM

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it's enabled everywhere.

storm willow Apr 2, 2020, 1:43 PM

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@proven scaffold did you try on alternate network?

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Like Wifi to mobile date or the reverse

proven scaffold Apr 2, 2020, 1:43 PM

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@storm willow yes i do

storm willow Apr 2, 2020, 1:43 PM

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Do you have same issue?

proven scaffold Apr 2, 2020, 1:43 PM

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My teammates are also facing same issue

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@storm willow yes

night cloak Apr 2, 2020, 1:44 PM

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@proven scaffold try opening the game tomorrow, if the issue continues, contact customer support.

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📎 image0.png

storm willow Apr 2, 2020, 1:45 PM

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@proven scaffold try using 1.1.1.1 app DNS Changer and see if your ping gets stable

proven scaffold Apr 2, 2020, 1:45 PM

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@storm willow okay

night cloak Apr 2, 2020, 1:45 PM

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@night cloak how may i help you?

storm flumeBOT Apr 2, 2020, 1:47 PM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Apr 2, 2020, 1:47 PM

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it is color hack, dont u see that?

storm willow Apr 2, 2020, 1:47 PM

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Follow above bot instructions

proven scaffold Apr 2, 2020, 1:53 PM

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@storm willow same issue persists after using 1.1.1.1 dns changer

storm willow Apr 2, 2020, 1:53 PM

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@proven scaffold please report in #old and also contact ingame customer support

proven scaffold Apr 2, 2020, 1:54 PM

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Thanks for your support

storm willow Apr 2, 2020, 1:54 PM

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Most of the ISPs facing bandwidth allocation issue due to this lockdown, which may cause the issue.

verbal yoke Apr 2, 2020, 2:00 PM

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i just crashed again

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idk why i keep crashing.

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i can't even play a classic game anymore

night cloak Apr 2, 2020, 2:03 PM

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@verbal yoke refer to 4.7 in #faq

verbal yoke Apr 2, 2020, 2:05 PM

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i just redownloaded today to play and its crashing

night cloak Apr 2, 2020, 2:06 PM

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do the same what's been stated there.

verbal yoke Apr 2, 2020, 2:06 PM

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my phone has 10gb left

wary glacier Apr 2, 2020, 2:11 PM

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Hi I'm having trouble logging in. Who can help me?

storm willow Apr 2, 2020, 2:12 PM

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Do you get any error ?

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Give us more information @wary glacier

night cloak Apr 2, 2020, 2:12 PM

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@wary glacier did you get suspended?

storm willow Apr 2, 2020, 2:12 PM

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@verbal yoke what device ?

night cloak Apr 2, 2020, 2:13 PM

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as expected

wary glacier Apr 2, 2020, 2:14 PM

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wat?

storm willow Apr 2, 2020, 2:14 PM

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@wary glacier can you send the screenshot of the error message ?

verbal yoke Apr 2, 2020, 2:16 PM

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iphone 7

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@night cloak

wary glacier Apr 2, 2020, 2:16 PM

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I apologize for the delay, because I use an interpreter

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Can i chat on the private

storm willow Apr 2, 2020, 2:17 PM

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@verbal yoke try repairing the app once. And let me know if that solves the issue. Or reinstall the app

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it’s better to send here @wary glacier

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Screenshot of the error message

polar marshBOT Apr 2, 2020, 2:21 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Apr 2, 2020, 2:40 PM

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@twilit wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

raven wadi Apr 2, 2020, 3:02 PM

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Is ski & drone added in vikendi?

storm willow Apr 2, 2020, 3:03 PM

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@raven wadi it’s a part of artic mode which is expected to released on April 16

raven wadi Apr 2, 2020, 3:04 PM

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So it will be permanent? @storm willow

night cloak Apr 2, 2020, 3:04 PM

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yes

storm willow Apr 2, 2020, 3:04 PM

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in new Artic Mode yes (not on vikendi)

sand path Apr 2, 2020, 3:04 PM

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Arctic mode is evo ground

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And you can't camp in that mode GWvictoriaMeguFace

fiery notch Apr 2, 2020, 3:05 PM

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<@&639889499718942720>

night cloak Apr 2, 2020, 3:06 PM

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@fiery notch how may i help you?

fiery notch Apr 2, 2020, 3:07 PM

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@night cloak pless im account no login facebook

night cloak Apr 2, 2020, 3:08 PM

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@fiery notch you are unable to connect through facebook account?

safe jackal Apr 2, 2020, 3:09 PM

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I need some admin in private

night cloak Apr 2, 2020, 3:09 PM

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?

storm willow Apr 2, 2020, 3:09 PM

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Provide us more information, to analyse the issue, share screenshot if you have difficulty in explaining @fiery notch

night cloak Apr 2, 2020, 3:09 PM

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@safe jackal what's the issue?

storm flumeBOT Apr 2, 2020, 3:09 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

vestal willow Apr 2, 2020, 3:09 PM

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📎 image0.png

polar marshBOT Apr 2, 2020, 3:09 PM

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@safe jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vestal willow Apr 2, 2020, 3:10 PM

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This option dis appeared

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From my lobby

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📎 image0.png

night cloak Apr 2, 2020, 3:10 PM

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@safe jackal do as been stated by the bot

sand path Apr 2, 2020, 3:10 PM

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Again? @vestal willow

vestal willow Apr 2, 2020, 3:10 PM

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It was like 10 mins b4

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@sand path yes

sand path Apr 2, 2020, 3:10 PM

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Do the same as I said before. @vestal willow

vestal willow Apr 2, 2020, 3:10 PM

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@sand path ok

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@night cloak all my friends are getting it bro and I got it. Too but disappeared

sand path Apr 2, 2020, 3:11 PM

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It sometimes does disappear

night cloak Apr 2, 2020, 3:11 PM

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@vestal willow take nero's assistance.

sand path Apr 2, 2020, 3:11 PM

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Repeat the earlier steps

vestal willow Apr 2, 2020, 3:11 PM

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@sand path got it back

sand path Apr 2, 2020, 3:11 PM

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GWchinaNayuSmile

vestal willow Apr 2, 2020, 3:11 PM

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Thanks @sand path

fiery notch Apr 2, 2020, 3:11 PM

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@storm willow @night cloak help me pless pless

sand path Apr 2, 2020, 3:11 PM

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Lol

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@fiery notch you need to state your issue

vestal willow Apr 2, 2020, 3:12 PM

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@sand path there is a problem also

storm flumeBOT Apr 2, 2020, 3:12 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @vestal willow. Remember to read through #faq before asking questions in the support channels.

vestal willow Apr 2, 2020, 3:12 PM

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📎 image0.png

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When I press this it says

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📎 image0.png

sand path Apr 2, 2020, 3:13 PM

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Yeah it's a universal issue @vestal willow

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Everyone facing it

vestal willow Apr 2, 2020, 3:13 PM

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So what do I do?

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Ok

sand path Apr 2, 2020, 3:13 PM

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It's not a problem from your end

fiery notch Apr 2, 2020, 3:13 PM

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@night cloak you add me im send photo

night cloak Apr 2, 2020, 3:14 PM

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@fiery notch send it here.

fiery notch Apr 2, 2020, 3:14 PM

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@night cloak you add me 1munit

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📎 Screenshot_20200402-175951_PUBG_MOBILE.jpg

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@night cloakwaht

sand path Apr 2, 2020, 3:15 PM

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Try logging in with another social media. @fiery notch

inland birch Apr 2, 2020, 3:16 PM

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Dear world please accept my one request. Please make suffer every pubg mobile hackers. They are ruining my quarantine time.😩 😫

fiery notch Apr 2, 2020, 3:16 PM

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@sand path

📎 Screenshot_20200402-181547_Facebook.jpg

sand path Apr 2, 2020, 3:16 PM

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What about the backup social media?

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2nd one

fiery notch Apr 2, 2020, 3:17 PM

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@sand path What should I do now

night cloak Apr 2, 2020, 3:17 PM

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@inland birch report them in game.

sand path Apr 2, 2020, 3:18 PM

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@fiery notch you don't have another social media linked to your pubgm account?

storm flumeBOT Apr 2, 2020, 3:18 PM

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Hello, @inland birch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

inland birch Apr 2, 2020, 3:21 PM

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@night cloak @storm flume that's the one of thing on pubg doesn't work.

fiery notch Apr 2, 2020, 3:22 PM

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@sand pathWhat should I do now please help me thank you

sand path Apr 2, 2020, 3:22 PM

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@fiery notch you don't have another social media linked to your pubgm account?
@sand path @fiery notch

night cloak Apr 2, 2020, 3:22 PM

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@inland birch eventually they will be monitored after your report and in time the proper moderation team will take proper decisions.

sand path Apr 2, 2020, 3:22 PM

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Please answer this.

static drum Apr 2, 2020, 3:23 PM

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Hi, I am playing with ipad and always touch its internal mic , is there a way to use the mic for the wireless headphones ?

sand path Apr 2, 2020, 3:23 PM

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@static drum buy headphones with mic

static drum Apr 2, 2020, 3:24 PM

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@sand path can u show me an examole of that ?

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example*

sand path Apr 2, 2020, 3:24 PM

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You need to look for headphones with external mic @static drum

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Nothing else. The ipad will automatically use the headphone mic

static drum Apr 2, 2020, 3:25 PM

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Apple says Pubg developers should allow for external mic use before that

night cloak Apr 2, 2020, 3:25 PM

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@static drum do you mean the speakers or mic? because sometimes we get confused over them.

sand path Apr 2, 2020, 3:25 PM

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Pubgm allows headphone mic. @static drum

night cloak Apr 2, 2020, 3:25 PM

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yes it does.

static drum Apr 2, 2020, 3:25 PM

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@night cloak the mic , when I touch it , it creates undesirable sound to my trammates because I play with two fingers

night cloak Apr 2, 2020, 3:26 PM

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@static drum maybe get a better mic.

sand path Apr 2, 2020, 3:26 PM

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Only fix is > @static drum buy headphones with mic
@sand path

static drum Apr 2, 2020, 3:26 PM

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Okay thanks guys

night cloak Apr 2, 2020, 3:26 PM

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your welcome.

fiery notch Apr 2, 2020, 3:27 PM

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@sand pathIt was not a problem but I don't know what to do with pubg account on gamil-Facebook but I use iphon now what do you do for iphon

night cloak Apr 2, 2020, 3:28 PM

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@fiery notch so you've changed your device and now you're unable to login with new device?

sand path Apr 2, 2020, 3:31 PM

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Get an android device .log in with gmail.and allow Facebook permission again @fiery notch

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That's the only way to get into your account.

fiery notch Apr 2, 2020, 3:31 PM

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@night cloak I have iphon now I can't enter Facebook I don't know what to do now

night cloak Apr 2, 2020, 3:32 PM

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@fiery notch do as nero stated.

sand path Apr 2, 2020, 3:32 PM

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You have revoked Facebook of permissions

polar marshBOT Apr 2, 2020, 3:34 PM

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@glacial stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fiery notch Apr 2, 2020, 3:35 PM

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@night cloakI can put my account on Facebook again?

sand path Apr 2, 2020, 3:36 PM

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Not sure about that part @fiery notch let me confirm

night cloak Apr 2, 2020, 3:36 PM

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@fiery notch you have to login first then you can change it.

fiery notch Apr 2, 2020, 3:37 PM

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@night cloak waht change

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?

night cloak Apr 2, 2020, 3:39 PM

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@fiery notch if you've 2 social medias logged in you can switch between them.

sand path Apr 2, 2020, 3:39 PM

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We arent sure if he can recover Facebook login @night cloak

tawdry jasper Apr 2, 2020, 3:39 PM

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maybe get an Android phone and going into Facebook there first?

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coz android and iOS not exactly compatible

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excuse my spelling

sand path Apr 2, 2020, 3:40 PM

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Well the guy has disabled pubgm of Facebook permissions.

fiery notch Apr 2, 2020, 3:40 PM

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@night cloak So I can't get into facebook yet

night cloak Apr 2, 2020, 3:41 PM

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@sand path if he has already Facebook logged in through that Account, he can switch between them

sand path Apr 2, 2020, 3:41 PM

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We don't know if logging in with gmail will let us get those permissions back

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@night cloak he has revoked it from Facebook settings.

tawdry jasper Apr 2, 2020, 3:41 PM

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if u have 2 social accounts on pubg normally those 2 social accounts have different accounts linked to them

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🤔

night cloak Apr 2, 2020, 3:41 PM

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then give access to pubgm from facebook app settings.

tawdry jasper Apr 2, 2020, 3:43 PM

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@fiery notch u have this enabled?

📎 Screenshot_20200402-234257.jpg

fiery notch Apr 2, 2020, 3:43 PM

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Now what are you doing for me

sand path Apr 2, 2020, 3:43 PM

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For that he needs to get into the account. @night cloak

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So android is the only way

night cloak Apr 2, 2020, 3:44 PM

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he doesn't have Facebook in his iphone?

tawdry jasper Apr 2, 2020, 3:44 PM

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yea think u gotta go in with an Android🤔

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he says he can't access it I believe

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that it was on his previous android

night cloak Apr 2, 2020, 3:44 PM

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i see. well then, go look for an android.

fiery notch Apr 2, 2020, 3:47 PM

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Where is android

night cloak Apr 2, 2020, 3:47 PM

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you don't supposed to have your android anymore?

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why does it lag so much when i out of a car and there's an enemy nearby? it's causing me to die because of it. please fix. i've tried everything to reduce the lag and choppiness but nothing seems to happen

fiery notch Apr 2, 2020, 3:50 PM

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Please let me know who I can enter facebook please tell me

night cloak Apr 2, 2020, 3:50 PM

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@night cloak that issue is known as "render" and it's an universal problem.
it can't be fixed until now only having a better device and connection can reduce the render time.

potent heath Apr 2, 2020, 3:51 PM

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@night cloak how come my game crashes in the middle of a game how can i fix this?

night cloak Apr 2, 2020, 3:51 PM

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@potent heath please refer to 4.7 in #faq.

fiery notch Apr 2, 2020, 3:56 PM

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@night cloak Bro what should I do now what should I do to do I want to enter facebook please

night cloak Apr 2, 2020, 3:58 PM

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@fiery notch do allow the Facebook app to gain access to pubgm.

storm flumeBOT Apr 2, 2020, 4:00 PM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

fiery notch Apr 2, 2020, 4:00 PM

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@night cloak Well can you tell me how to get pubg on Facebook

night cloak Apr 2, 2020, 4:01 PM

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@fiery notch go to Facebook app and allow website,app and games settings.

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why the helll am i getting muted

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im just reporting a hacckerr

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ffs

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📎 image0.png 📎 image1.png

vagrant onyx Apr 2, 2020, 4:03 PM

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@night cloak i was kinda to you and helped you

night cloak Apr 2, 2020, 4:03 PM

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how did u help me?

vagrant onyx Apr 2, 2020, 4:04 PM

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@night cloak i unmuted you and send the bot message to you

night cloak Apr 2, 2020, 4:04 PM

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well tnx

vagrant onyx Apr 2, 2020, 4:04 PM

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You can follow the bot message to report cheater

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Cheater are getting banned even vip cheat @night cloak

fiery notch Apr 2, 2020, 4:04 PM

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@night cloak @Ahmad go to Facebook app and allow website,app and games settings.

📎 Screenshot_20200402-175951_PUBG_MOBILE.jpg

night cloak Apr 2, 2020, 4:05 PM

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@fiery notch no, in Facebook application.

vagrant onyx Apr 2, 2020, 4:05 PM

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@night cloak its the third time you unmuted

night cloak Apr 2, 2020, 4:06 PM

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im willing to send pubg all hacckss files that i can find on telegram for free

fiery notch Apr 2, 2020, 4:07 PM

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@night cloak You don't have any videos how to make the posts

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@night cloak Well where should I start to fix it

📎 Screenshot_20200402-190909_Facebook.jpg

polar marshBOT Apr 2, 2020, 4:10 PM

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@digital hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fiery notch Apr 2, 2020, 4:11 PM

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@night cloak

night cloak Apr 2, 2020, 4:12 PM

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@fiery notch app and website

fiery notch Apr 2, 2020, 4:14 PM

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@night cloak Which Mullahs and programs can help me

sand path Apr 2, 2020, 4:15 PM

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@fiery notch younneed an android device to do it

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First login into pubgm

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Then open your Facebook in app

#

Then go to apps and website

#

And add pubgm again

night cloak Apr 2, 2020, 4:16 PM

#

@fiery notch

📎 IMG_20200402_214532.jpg 📎 IMG_20200402_214557.jpg

storm willow Apr 2, 2020, 4:17 PM

#

im willing to send pubg all hacckss files that i can find on telegram for free
@night cloak
You can mail that to customer support Directly. Mail ID is in #613267301243944960

potent heath Apr 2, 2020, 4:18 PM

#

How to get the chicken dinner?

night cloak Apr 2, 2020, 4:18 PM

#

@potent heath please be specific.

fiery notch Apr 2, 2020, 4:18 PM

#

@night cloak Turn On

#

@night cloak yes

night cloak Apr 2, 2020, 4:18 PM

#

@fiery notch now try logging in.

sand path Apr 2, 2020, 4:19 PM

#

Come first @potent heath

night cloak Apr 2, 2020, 4:19 PM

#

@storm willow can u just send the mail, i cant find it

storm willow Apr 2, 2020, 4:19 PM

#

@night cloak last line in #613267301243944960

sand path Apr 2, 2020, 4:19 PM

#

PUBGMOBILE_CS@tencentgames.com

night cloak Apr 2, 2020, 4:20 PM

#

aaa okay

fiery notch Apr 2, 2020, 4:21 PM

#

@night cloak Full

📎 Screenshot_20200402-191954_Facebook.jpg 📎 Screenshot_20200402-191951_Facebook.jpg

night cloak Apr 2, 2020, 4:22 PM

#

@fiery notch have you turned it on?

potent heath Apr 2, 2020, 4:22 PM

#

Why is the Korean version of pubg the crates are soo lucky pls tell me why?

neon geyser Apr 2, 2020, 4:22 PM

#

Can i use vpn and play classic matches ? Will i get band or not ?

night cloak Apr 2, 2020, 4:23 PM

#

@potent heath the global version has many players than korean version which was made exclusive to korean people only.

storm flumeBOT Apr 2, 2020, 4:23 PM

#

We provide support only for the global English version of PUBG MOBILE here.

night cloak Apr 2, 2020, 4:23 PM

#

@neon geyser no recommended.

neon geyser Apr 2, 2020, 4:23 PM

#

My frnds are not playing with me cuz then they get high ping

night cloak Apr 2, 2020, 4:23 PM

#

@neon geyser play with other friends.

neon geyser Apr 2, 2020, 4:23 PM

#

I dnt have others

night cloak Apr 2, 2020, 4:24 PM

#

play with randoms.

fiery notch Apr 2, 2020, 4:24 PM

#

@night cloak Full

📎 Screenshot_20200402-192408_Facebook.jpg

night cloak Apr 2, 2020, 4:25 PM

#

@fiery notch now try logging in game with your Facebook account.

#

@neon geyser We don't recommend the use of VPN as we are not aware if it will cause any ban or not. But at the end, it's your choice.

potent heath Apr 2, 2020, 4:25 PM

#

if you kill your teammates in the past does that reflect on you because i started killing my teamates back in season 4 but i stopped during season 6 when i realize people are tring to rank up so does it reflect on me or not?

normal basin Apr 2, 2020, 4:25 PM

#

Unless they hit the lower demerit thing I dont think it does

night cloak Apr 2, 2020, 4:25 PM

#

@potent heath you can get demerits for griefing.

fiery notch Apr 2, 2020, 4:25 PM

#

@night cloak Full

normal basin Apr 2, 2020, 4:26 PM

#

Anyone know when arctic mode starts?

sand path Apr 2, 2020, 4:26 PM

#

16 April @normal basin

normal basin Apr 2, 2020, 4:26 PM

#

okay

potent heath Apr 2, 2020, 4:27 PM

#

Why hasnt Tencent dealt witj tbe world chat theres litterally the guys spamming go to this website and get free uc and its a scam and there trying to take over your acc my friend fell for it and he had to start over so will Tencent fix this problem or not?

sand path Apr 2, 2020, 4:28 PM

#

@potent heath please use #pubg-mobile for discussions

#

You can put that in #old

#

This channel is only intended for support

night cloak Apr 2, 2020, 4:28 PM

#

@potent heath it's not recommended to click on unknown links.

fiery notch Apr 2, 2020, 4:33 PM

#

@night cloak Just that my brother hasn't changed anything if you are not on duty you can send me a short video on Facebook so that my brothers are perfect

📎 Screenshot_20200402-192938_PUBG_MOBILE.jpg

#

@night cloak pless

sand path Apr 2, 2020, 4:34 PM

#

Login via android!!!

night cloak Apr 2, 2020, 4:34 PM

#

@fiery notch have you tried with your android?

sand path Apr 2, 2020, 4:34 PM

#

And then find pubg in facebook app and give access

night cloak Apr 2, 2020, 4:35 PM

#

@sand path he was using the android ig, as per his screenshot orientation i can say.

sand path Apr 2, 2020, 4:36 PM

#

Did he login to his pubgm Account?

#

Via gmail

#

Or it showed revoked as well?

fiery notch Apr 2, 2020, 4:38 PM

#

@night cloak Yes, if you are good, I will try it with iphon.

sand path Apr 2, 2020, 4:39 PM

#

Did you try logging in with gmail? @fiery notch

#

Did it work. Can you be clear about that?

night cloak Apr 2, 2020, 4:40 PM

#

@sand path he hasn't logged in with gmail pubgm_fp

fiery notch Apr 2, 2020, 4:41 PM

#

@night cloak waht

📎 JPEG_20200402_194112.jpg

sand path Apr 2, 2020, 4:41 PM

#

PLEASE DO. If that doesnt work. The account has been banned for violation of ToS

night cloak Apr 2, 2020, 4:42 PM

#

@fiery notch if nothing helps you, I'm afraid i can't say anything else than you've to make a new account.

blazing saddle Apr 2, 2020, 4:44 PM

#

@fiery notch Can you go to Facebook settings and check if PUBG MOBILE is linked to Facebook in the apps section?

fiery notch Apr 2, 2020, 4:45 PM

#

@night cloak No no last conicte what should I do with pubg

#

@blazing saddle 1munit

meager steeple Apr 2, 2020, 4:46 PM

#

I am continuously being logged out of my account I hv changed the password of my social media but it's still happening

#

Any mod out there who can help

fiery notch Apr 2, 2020, 4:47 PM

#

📎 JPEG_20200402_194713.jpg

#

📎 JPEG_20200402_194723.jpg

#

📎 JPEG_20200402_194734.jpg

#

📎 JPEG_20200402_194743.jpg

#

📎 JPEG_20200402_194752.jpg

#

📎 JPEG_20200402_194801.jpg

sand path Apr 2, 2020, 4:48 PM

#

Is there pubgm in the list?

fiery notch Apr 2, 2020, 4:48 PM

#

@night cloak All game no pubg mobil conicted facebook

sand path Apr 2, 2020, 4:48 PM

#

Let @blazing saddle handle this.

#

@meager steeple do you know which of your social media account gas been compromised?

blazing saddle Apr 2, 2020, 4:50 PM

#

@fiery notch This means PUBG MOBILE was removed from Facebook's list for some reason. You cannot access your game account via Facebook anymore.
Do you have any other log in options?

sand path Apr 2, 2020, 4:50 PM

#

He has gmail @blazing saddle

#

But he on apple

fiery notch Apr 2, 2020, 4:52 PM

#

@night cloak no game

blazing saddle Apr 2, 2020, 4:53 PM

#

@fiery notch Then the only option for logging in is via Google Play games.

night cloak Apr 2, 2020, 4:53 PM

#

@sand path was i wrong?

#

i don't remember stating anything different from what toroid has said.

sand path Apr 2, 2020, 4:54 PM

#

@night cloak All game no pubg mobil conicted facebook
@night cloak the user had already answered your question.

blazing saddle Apr 2, 2020, 4:54 PM

#

For further support, kindly contact the customer service team in-game or via PUBGMOBILE_CS@tencentgames.com, @fiery notch.

#

@night cloak Have you read the support guidelines?

night cloak Apr 2, 2020, 4:55 PM

#

@blazing saddle affirmatively

blazing saddle Apr 2, 2020, 4:55 PM

#

The one pinned in this channel?

fiery notch Apr 2, 2020, 4:55 PM

#

@night cloak @blazing saddle If you say I don't know well I'll give facebook passport if it's not duty you can fix it for me

blazing saddle Apr 2, 2020, 4:56 PM

#

@fiery notch It is not possible to fix it. Contact Facebook support if you want any solution for it.

night cloak Apr 2, 2020, 4:56 PM

#

@blazing saddle yes, I'm sorry. was just trying to help.

sand path Apr 2, 2020, 4:58 PM

#

You are doing good! But dont repeat the same questions!

night cloak Apr 2, 2020, 4:59 PM

#

i know, he wasn't understanding so i was seeking more explanations to help him.

potent heath Apr 2, 2020, 4:59 PM

#

Why is pubg celebrating their birthday for 2 months

night cloak Apr 2, 2020, 5:00 PM

#

it's easy to explain some through pictures than through other means.

tidal wasp Apr 2, 2020, 5:00 PM

#

400 ms constantly

night cloak Apr 2, 2020, 5:01 PM

#

@potent heath use #chat or #pubg-mobile for discussing other topics.

#

@tidal wasp have you tried switching network?

tidal wasp Apr 2, 2020, 5:01 PM

#

@night cloak How am I gonna switch network?

night cloak Apr 2, 2020, 5:01 PM

#

like ,from wifi to data or to any other isps

tidal wasp Apr 2, 2020, 5:02 PM

#

Like if data can support pubg

night cloak Apr 2, 2020, 5:02 PM

#

well, move to a better connection and check if the issue continues.

untold dawn Apr 2, 2020, 5:03 PM

#

Can anyone tell me that what's the official website of gameloop tencent gaming buddy , I want to download it

storm flumeBOT Apr 2, 2020, 5:03 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @untold dawn.

tidal wasp Apr 2, 2020, 5:03 PM

#

@night cloak How am I gonna move to another connection

#

I can't leave the house

night cloak Apr 2, 2020, 5:03 PM

#

@untold dawn you find it on tencent.com

#

@tidal wasp then wait until the lockdown ends.

tidal wasp Apr 2, 2020, 5:04 PM

#

While everyone is on lockdown, how about devs give some support to the game? Like better FPS, less bugs, less Arabic ppl in Europe, less cheaters?

polar marshBOT Apr 2, 2020, 5:04 PM

#

@strange citrus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tidal wasp Apr 2, 2020, 5:05 PM

#

This bot is so dumb

polar marshBOT Apr 2, 2020, 5:05 PM

#

@tidal wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fiery notch Apr 2, 2020, 5:05 PM

#

@blazing saddle Thank you if you send me a short video how to make facebook settings

night cloak Apr 2, 2020, 5:05 PM

#

@tidal wasp please try to avoid going off topic.

blazing saddle Apr 2, 2020, 5:06 PM

#

@fiery notch I'm sorry. This issue cannot be fixed via Facebook settings.

fiery notch Apr 2, 2020, 5:08 PM

#

@blazing saddle What kind of way to support Facebook this problem I can't handle pc on Facebook pc

blazing saddle Apr 2, 2020, 5:09 PM

#

@fiery notch

https://www.facebook.com/help/

polar marshBOT Apr 2, 2020, 5:11 PM

#

@gentle escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

untold dawn Apr 2, 2020, 5:12 PM

#

Anybody give me the official website to download emulator for pubg, please share directly

night cloak Apr 2, 2020, 5:13 PM

#

@untold dawngo to official pubgm website and check download for emulator (game loop)

untold dawn Apr 2, 2020, 5:14 PM

#

And I had a error that when I entered the browser by pressing FN+F9 and opened the browser it showed me error on certificate

night cloak Apr 2, 2020, 5:14 PM

#

futher emulator related questions are to be referred in #emulator-support.

untold dawn Apr 2, 2020, 5:15 PM

#

No one replying there @night cloak

#

@night cloak Where is the section to download the emulator

night cloak Apr 2, 2020, 5:19 PM

#

@untold dawn type download emulator for pubgm in your web browser, and click the first link you'll see, you'll get the download option there after.

polar marshBOT Apr 2, 2020, 5:19 PM

#

@limpid grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path Apr 2, 2020, 5:22 PM

#

Can you access your ID? @night cloak

night cloak Apr 2, 2020, 5:23 PM

#

his account got suspended.

sand path Apr 2, 2020, 5:23 PM

#

You didn't have a second login option? @night cloak

#

PUBGMOBILE_CS@tencentgames.com ,you may mail Tencent about it

#

There's nothing much we can do if you dont have access.

night cloak Apr 2, 2020, 5:25 PM

#

wait 90days, then.

sand path Apr 2, 2020, 5:25 PM

#

That's the only option

#

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and their services, and (ii) all use of their services under Your Account. You must promptly notify Tencent if you know or suspect that Your Account or its password have been compromised. Tencent will regard all use of Your Account as being by you, except where They have received and acknowledged your notification to Them regarding Your Account and/or its password being compromised

hidden nexus Apr 2, 2020, 5:31 PM

#

my purchase got cancelled but money have debited.whom should i contact?

night cloak Apr 2, 2020, 5:32 PM

#

#faq 4.1 @hidden nexus

tidal wasp Apr 2, 2020, 5:35 PM

#

@night cloak BTW how do u think I'm gonna play PUBG with data if theres limited and I can't use it on my tablet

night cloak Apr 2, 2020, 5:36 PM

#

if you've a good data connection, there should be no problem playing with it. although it completely depends.

tidal wasp Apr 2, 2020, 5:37 PM

#

1.I can't use it on my tablet
2. It's limited

sly dragon Apr 2, 2020, 5:37 PM

#

hello

#

i wanna speek whis admin

night cloak Apr 2, 2020, 5:37 PM

#

@sly dragon hello, how may i help you?

polar marshBOT Apr 2, 2020, 5:38 PM

#

@sly dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cosmic gazelle Apr 2, 2020, 5:40 PM

#

The level 2 bag is always glitched..sometimes I can pick a lot of items and sometimes its full in 2 healthpacks and 4 drinks with 200 ammo and 2 nade smoke.
Fix it

night cloak Apr 2, 2020, 5:41 PM

#

@cosmic gazelle you can provide the screenshots in #old

sand path Apr 2, 2020, 5:41 PM

#

7mm ammo takes more space. @cosmic gazelle

cosmic gazelle Apr 2, 2020, 5:41 PM

#

@sand path I know about it all.. I use 5mm guns only

#

Thats why saying, this is the issue with my friends as well

storm flumeBOT Apr 2, 2020, 5:42 PM

#

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

cosmic gazelle Apr 2, 2020, 5:43 PM

#

And kindly add an option to disable auto pick up of PAN, I have skins of crowbar etc which I want to use but it automatically pics up the pan

night cloak Apr 2, 2020, 5:44 PM

#

@cosmic gazelle you can disable auto pickup for all items, auto pickup isn't particularly made for pan until now.

cosmic gazelle Apr 2, 2020, 5:45 PM

#

I know thay but it should be there as an option, for equipping the scopes as well..just a suggestion

night cloak Apr 2, 2020, 5:45 PM

#

@cosmic gazelle the same is with flare gun, those are top rated items perhaps.

sand path Apr 2, 2020, 5:46 PM

#

Use #pubg-mobile

tidal wasp Apr 2, 2020, 5:50 PM

#

High ping is not because of lockdown

#

Some matches are normal(80ms) and some are stupid(300 400ms) and it's the whole match, not half of it, it's the entire match lagging

night cloak Apr 2, 2020, 5:54 PM

#

Wtf... I'm getting this 3 hr. notification for the 3rd time... WTH!!?

📎 Screenshot_20200402-232340.png

vagrant onyx Apr 2, 2020, 6:03 PM

#

@night cloak its normal and you can still play ( its just a reminder to take a break )

night cloak Apr 2, 2020, 6:04 PM

#

@vagrant onyx , it kicks me to the login screen and I can't start the game back then...

#

Please login again in 1hr. @vagrant onyx

sand path Apr 2, 2020, 6:04 PM

#

You might've set age under 18 @night cloak

night cloak Apr 2, 2020, 6:05 PM

#

@sand path cause I'm 17

vagrant onyx Apr 2, 2020, 6:06 PM

#

@night cloak wait its said log in on 1 hour
didn’t read that
have you sit the age 18 above yes or no ?

sand path Apr 2, 2020, 6:06 PM

#

Well there is your problem. @night cloak

#

Under 18 arent allowed more than 6 hours.

night cloak Apr 2, 2020, 6:07 PM

#

@vagrant onyx I'm 17 so my age in game is also 17 👀

#

👀

#

But the problem is I got that 3hrs reminder back to back 3 times now!!?
At different times...

vagrant onyx Apr 2, 2020, 6:08 PM

#

@night cloak yes so for your health
the game wont allow you to play more

night cloak Apr 2, 2020, 6:08 PM

#

EnergySip

tidal wasp Apr 2, 2020, 6:08 PM

#

Thank God I lied

#

I can hours hours without that stupid warning

sand path Apr 2, 2020, 6:09 PM

#

Please use #pubg-mobile

tidal wasp Apr 2, 2020, 6:09 PM

#

The only problem is that the game still freezes and auto logs out

storm willow Apr 2, 2020, 6:09 PM

#

You will still get notification on 2 and 6 hr yet you can continue playing. But under 18 will be given mandatory break

tidal wasp Apr 2, 2020, 6:10 PM

#

That under 18 is stupid

#

Also u can't text in game

#

U can hear everyone and use quick voice chat but u can't text

merry sandal Apr 2, 2020, 6:10 PM

#

Please use the appropriate channels for discussion.

woeful elm Apr 2, 2020, 6:13 PM

#

ban ban

storm flumeBOT Apr 2, 2020, 6:14 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @woeful elm. Remember to read through #faq before asking questions in the support channels.

tidal wasp Apr 2, 2020, 6:16 PM

#

I want to report a cheater

storm flumeBOT Apr 2, 2020, 6:17 PM

#

Hello, @tidal wasp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

tidal wasp Apr 2, 2020, 6:20 PM

#

Thank you

outer meteor Apr 2, 2020, 6:22 PM

#

Dear management, I would appreciate it if you help me, I have been trying to play the game for 2 weeks but the game is always black screen? who will help me, if there is a game or is there a problem with me ????

merry sandal Apr 2, 2020, 6:23 PM

#

What phone are you using, @outer meteor?

manic fable Apr 2, 2020, 6:23 PM

#

هنا

polar marshBOT Apr 2, 2020, 6:24 PM

#

@strange elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Apr 2, 2020, 6:25 PM

#

Please do not use any other language aside from English in this channel, @manic fable. Refer to #613267301243944960 for language channels.

outer meteor Apr 2, 2020, 6:25 PM

#

@merry sandal no phone Emülatör PC

manic fable Apr 2, 2020, 6:25 PM

#

@storm flume!

storm flumeBOT Apr 2, 2020, 6:26 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @outer meteor.

#

Please do not use any other language aside from English in this channel, @manic fable. Refer to #613267301243944960 for language channels.

storm willow Apr 2, 2020, 6:26 PM

#

After assigning role ask in #emulator support @outer meteor

restive yew Apr 2, 2020, 6:26 PM

#

Can you guys (PUBGM) take out those stickers from the crates? I feels like they’re useless and nothing cool about them we don’t even use them. Those stickers are just a wasted of money

merry sandal Apr 2, 2020, 6:27 PM

#

Please use English, @manic fable...

storm willow Apr 2, 2020, 6:27 PM

#

@restive yew use #old for such requests

granite echo Apr 2, 2020, 6:27 PM

#

I need a technical support person

severe crane Apr 2, 2020, 6:28 PM

#

Can I speak to a company representative?

merry sandal Apr 2, 2020, 6:28 PM

#

Please ask away.

storm flumeBOT Apr 2, 2020, 6:28 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

manic fable Apr 2, 2020, 6:31 PM

#

@merry sandal @merry sandal

polar marshBOT Apr 2, 2020, 6:31 PM

#

@manic fable:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

severe crane Apr 2, 2020, 6:32 PM

#

@merry sandalCan you help me because my account is stolen by the game

merry sandal Apr 2, 2020, 6:32 PM

#

No. You will have to contact the Customer Service.

granite echo Apr 2, 2020, 6:33 PM

#

how can i contact the customer service?

storm flumeBOT Apr 2, 2020, 6:33 PM

#

You can contact the customer service via the game settings, @granite echo. Refer to subpoint 5.3 in #faq for further instructions.

storm willow Apr 2, 2020, 6:33 PM

#

or mail to PUBGMOBILE_CS@tencentgames.com

granite echo Apr 2, 2020, 6:44 PM

#

@storm willow How long do I have to wait to solve my problem

storm willow Apr 2, 2020, 6:44 PM

#

@granite echo you dint say the problem yet!?

night cloak Apr 2, 2020, 6:44 PM

#

Any good news from developers about hackers?

storm flumeBOT Apr 2, 2020, 6:45 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Apr 2, 2020, 6:46 PM

#

Can pubg please explain the rating? I was at 4099 points crown 2. Gained one point in next match which should have promoted me to crown 1 instead it reduced the point

📎 image0.png

severe crane Apr 2, 2020, 6:46 PM

#

@storm willow Hi, my problem is that my account was stolen from a person and did not change the password of the account and my account is linked with Facebook and Gmail and it did not appear that anyone was stolen by Facebook because it did not appear to me that his device is connected to the account and also Gmail Any device has entered my account so I doubt that one of the developers and I apologize in my words or one of the employees of the company is the one who takes my account and disburses from it uc So I hope to see a solution to my problem quickly

night cloak Apr 2, 2020, 6:46 PM

#

@storm flume no i had enough of useless reporting

granite echo Apr 2, 2020, 6:47 PM

#

@storm willow I've emailed my problem

storm willow Apr 2, 2020, 6:49 PM

#

We can’t give any estimated time, sometime it takes a day sometimes week, depends on requests that’s CS handles @granite echo

granite echo Apr 2, 2020, 6:49 PM

#

btw foody is my friend and i'm helping him with his problem

supple gulch Apr 2, 2020, 6:49 PM

#

@storm willow you rember
Me telling you about my friend with the crashing problem this morning
this is what type of phone she has
iphone 7s plus

granite echo Apr 2, 2020, 6:50 PM

#

@storm willow so he should wait a week to get back his account !

night cloak Apr 2, 2020, 6:50 PM

#

📎 Screenshot_20200402_205000.jpg 📎 Screenshot_20200402_204820_com.facebook.orca.jpg

#

Maybe pubgm need to hire some guys from Fortnite to tell them how to stop cheaters for good

#

Report please

storm flumeBOT Apr 2, 2020, 6:50 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Apr 2, 2020, 6:51 PM

#

Look this kd and kill its super hacker

#

@night cloak they will tell u he is a pro player 😂

#

ID hacker is 6761570371

storm willow Apr 2, 2020, 6:52 PM

#

@night cloak the anti cheat is being updated regularly. We can’t provide any public information on what’s been done. We can assure that the team is doing all necessary steps to handle the situation.

severe crane Apr 2, 2020, 6:52 PM

#

@storm willowWhere is the reply?

storm willow Apr 2, 2020, 6:56 PM

#

@severe crane first there is no way someone from the company hacks your account, it’s an absurd statement. You need to change you linked account password and turn on 2 factor authentication. In addition to that UCs are only reduced If you have purchased it from Unauthorised source. Please contact Ingame customer support if you have any further concern.

supple gulch Apr 2, 2020, 6:57 PM

#

Should I come back later?

granite echo Apr 2, 2020, 6:57 PM

#

@storm willow he purchased the UC from a trusted company

severe crane Apr 2, 2020, 6:58 PM

#

@storm willow Have you seen my account and not really verified the problem besides you do not know the reliability of who works for you?

granite echo Apr 2, 2020, 6:58 PM

#

and the hacker is buying some chests with them

storm willow Apr 2, 2020, 6:59 PM

#

@severe crane we can’t verify anyone’s account. You need to contact customer support.

#

we aren’t Tencent employees. Only official customer care handles those issues.

granite echo Apr 2, 2020, 7:00 PM

#

@storm willow We have already done it

storm willow Apr 2, 2020, 7:00 PM

#

so wait for their response.

severe crane Apr 2, 2020, 7:01 PM

#

If you can't help me, at least cancel the Gmail account on the game, or cancel the Facebook account link

storm willow Apr 2, 2020, 7:02 PM

#

For account related issue contact customer support ingame

#

or mail them at PUBGMOBILE_CS@tencentgames.com

severe crane Apr 2, 2020, 7:02 PM

#

How can I speak with a real company representative?

storm willow Apr 2, 2020, 7:02 PM

#

read above

#

Already answered everything.

supple gulch Apr 2, 2020, 7:03 PM

#

Storm you rember me form this morning?

severe crane Apr 2, 2020, 7:03 PM

#

I read it and did not benefit anything and you did not help me with anything in the first place

storm willow Apr 2, 2020, 7:04 PM

#

If my instructions aren’t helpful, feel free to Contact Customer support ingame @severe crane

#

@supple gulch can you remind me the issue once again?

supple gulch Apr 2, 2020, 7:05 PM

#

Yea

severe crane Apr 2, 2020, 7:05 PM

#

@storm willow How can I speak with a real company representative?

storm willow Apr 2, 2020, 7:05 PM

#

PUBGMOBILE_CS@tencentgames.com @severe crane

fallen swan Apr 2, 2020, 7:06 PM

#

Arruma esse jogo

storm flumeBOT Apr 2, 2020, 7:06 PM

#

You can contact the customer service via the game settings, @severe crane. Refer to subpoint 5.3 in #faq for further instructions.

supple gulch Apr 2, 2020, 7:06 PM

#

So my friend has a crashing problem when she opens the app it crashes she can't get to the repair button and you said u needed to know what phone she
iphone 7s plus

storm flumeBOT Apr 2, 2020, 7:06 PM

#

Please do not use any other language aside from English in this channel, @fallen swan. Refer to #613267301243944960 for language channels.

severe crane Apr 2, 2020, 7:07 PM

#

Not the email for the game or through the game because it did not help me and I sent the same problem to them and they have not been helping me for 4 days

storm willow Apr 2, 2020, 7:07 PM

#

@supple gulch ask her to delete and reinstall the app from AppStore.

supple gulch Apr 2, 2020, 7:07 PM

#

Ok

storm willow Apr 2, 2020, 7:07 PM

#

@severe crane there is no other method to reach them

supple gulch Apr 2, 2020, 7:07 PM

#

Ok I'll see if that works for her

storm willow Apr 2, 2020, 7:08 PM

#

You need to wait until they respond. @severe crane it takes time to review all the requests the team gets.

polar marshBOT Apr 2, 2020, 7:08 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

granite echo Apr 2, 2020, 7:11 PM

#

@storm willow After one week if they didn't respond i will call you to solve this problem ok ?

storm willow Apr 2, 2020, 7:11 PM

#

@night cloak are you sure the ID you send us correct ?

#

@granite echo That won’t do any help. Customer service is your only hope. You may need to mail them again. No other option.

granite echo Apr 2, 2020, 7:13 PM

#

@storm willow 😓😓 ok sir. thank you for your time

supple gulch Apr 2, 2020, 7:17 PM

#

@storm willow reinstalling didn't work for her

storm willow Apr 2, 2020, 7:17 PM

#

Does she have jailbroken device ?

supple gulch Apr 2, 2020, 7:18 PM

#

Huh?

#

She has a iphone 7s plus

#

Idk what a jailbroken device is

storm willow Apr 2, 2020, 7:22 PM

#

What’s the OS version @supple gulch

supple gulch Apr 2, 2020, 7:22 PM

#

IOS

storm willow Apr 2, 2020, 7:22 PM

#

There is no issue with the app ( currently working on my 6s ) so there should be some issue with device/ os

#

What’s the os version like 12.4 13.4 something like that @supple gulch

supple gulch Apr 2, 2020, 7:23 PM

#

Let me ask

surreal geode Apr 2, 2020, 7:26 PM

#

Pubg need to make easier to rank up cos I'm in crown tier and it takes like 3 or 4 matches in top ten to earn 30-50 points and then u can lose 40 points juts from dying early game wtf fix this pls

supple gulch Apr 2, 2020, 7:26 PM

#

@storm willow 13.4 os is what she has

storm willow Apr 2, 2020, 7:28 PM

#

@supple gulch please make a screen record and send here.

supple gulch Apr 2, 2020, 7:29 PM

#

Of?

storm willow Apr 2, 2020, 7:29 PM

#

The crash, that the user can’t able to repair

#

@night cloak that ID is already Terminated

supple gulch Apr 2, 2020, 7:32 PM

#

Waiting on the sreenshot rn I'll ping u when I have it

sonic marsh Apr 2, 2020, 7:32 PM

#

guys I got a message that says that I left the clan, does that mean that I have kicked?

#

have been kicked*

potent heath Apr 2, 2020, 7:34 PM

#

What clan

night cloak Apr 2, 2020, 7:35 PM

#

@sonic marsh if you've not left the clan on your own, possibility is there that you've been kicked.

supple gulch Apr 2, 2020, 7:38 PM

#

📎 image0.png

night cloak Apr 2, 2020, 7:38 PM

#

@supple gulch stuck on loading screen?

supple gulch Apr 2, 2020, 7:38 PM

#

And she said
"it stops at this screen and closes the app"
@storm willow

sonic marsh Apr 2, 2020, 7:38 PM

#

but the message didn't say that I was kicked

#

and I didn't just lefr

#

Left

night cloak Apr 2, 2020, 7:39 PM

#

@supple gulch read #faq 4.10

supple gulch Apr 2, 2020, 7:39 PM

#

@night cloak storm is helping me

night cloak Apr 2, 2020, 7:39 PM

#

aight. noted

storm willow Apr 2, 2020, 7:40 PM

#

@supple gulch asked for a video clip

night cloak Apr 2, 2020, 7:40 PM

#

@sonic marsh it won't show anything about you've been kicked.

sonic marsh Apr 2, 2020, 7:40 PM

#

oh

#

OK thanks

supple gulch Apr 2, 2020, 7:40 PM

#

Idk if she can record it or not

night cloak Apr 2, 2020, 7:40 PM

#

you're welcome

supple gulch Apr 2, 2020, 7:40 PM

#

I'll see

normal basin Apr 2, 2020, 7:40 PM

#

Hey is the beta still open?

bold siren Apr 2, 2020, 7:45 PM

#

@normal basin:

https://bit.ly/2WX9dhG

PUBGM Player One Recruitment

PUBGM Player One Recruitment.

normal basin Apr 2, 2020, 7:48 PM

#

Can I do the survey if im on my chromebook?

bold siren Apr 2, 2020, 7:48 PM

#

Sure!

normal basin Apr 2, 2020, 7:49 PM

#

Okay cause I do want to register for beta but I dont have my ipad on me rn

supple gulch Apr 2, 2020, 7:59 PM

#

📎 video0.mov

#

@storm willow ^video u wanted

storm willow Apr 2, 2020, 8:01 PM

#

@supple gulch Does she have enough free space ?

supple gulch Apr 2, 2020, 8:02 PM

#

She should

inner moss Apr 2, 2020, 8:02 PM

#

I can't hear footsteps

#

I play on S9+, original AKG earphones

#

Ultra sound

supple gulch Apr 2, 2020, 8:03 PM

#

Storm do u have an invite link I could give her so she could talk to u?

storm flumeBOT Apr 2, 2020, 8:04 PM

#

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

storm willow Apr 2, 2020, 8:04 PM

#

@inner moss try repairing the client once

inner moss Apr 2, 2020, 8:04 PM

#

@inner moss try repairing the client once
@storm willow okay

grizzled surge Apr 2, 2020, 8:07 PM

#

helo

#

my phone is fine and i hav gb storage lft

#

left* its just the app that keeps freezing

supple gulch Apr 2, 2020, 8:08 PM

#

@storm willow ^ that's my friend that has the crashing problem

storm willow Apr 2, 2020, 8:09 PM

#

@grizzled surge crashes in loading screen itself ?

grizzled surge Apr 2, 2020, 8:09 PM

#

yes

storm willow Apr 2, 2020, 8:09 PM

#

did you jailbreak your device ?

grizzled surge Apr 2, 2020, 8:09 PM

#

nope

storm willow Apr 2, 2020, 8:09 PM

#

did you try reinstalling the app?

grizzled surge Apr 2, 2020, 8:09 PM

#

yes

storm willow Apr 2, 2020, 8:11 PM

#

Delete the app, clear your cache / hold power button and home button until you see  symbol and reinstall again from AppStore

grizzled surge Apr 2, 2020, 8:12 PM

#

i did that

storm willow Apr 2, 2020, 8:14 PM

#

strange. The last thing you could do is to reinstall the OS itself. Fully back up your data and fresh install the os

grizzled surge Apr 2, 2020, 8:15 PM

#

i dnt really wana do that jus for pubg but thank u for trying to help

storm willow Apr 2, 2020, 8:16 PM

#

There is no issue with the app, it works on my (6s), there should be corrupted OS, if the game crashes as soon it is launched.

#

It’s your choice @grizzled surge

night cloak Apr 2, 2020, 8:17 PM

#

does anyone know an administrator to help me?

storm willow Apr 2, 2020, 8:17 PM

#

What’s the issue @night cloak

night cloak Apr 2, 2020, 8:18 PM

#

@storm willow why did i get it this afternoon? while I played

#

📎 IMG-20200402-WA0010.jpeg

storm willow Apr 2, 2020, 8:18 PM

#

Can you translate ?

#

Nvm. Emulator ? @night cloak

night cloak Apr 2, 2020, 8:19 PM

#

@storm willow it's a data error pop up, unlocks in 3rd April 1:55:14s

storm willow Apr 2, 2020, 8:19 PM

#

Yup @night cloak got it

night cloak Apr 2, 2020, 8:20 PM

#

@storm willow Yes

storm flumeBOT Apr 2, 2020, 8:20 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

night cloak Apr 2, 2020, 8:20 PM

#

#emulator-support

storm willow Apr 2, 2020, 8:21 PM

#

you may need to reinstall the game. Only use Official Game loop

obtuse sleet Apr 2, 2020, 8:29 PM

#

@storm willow

#

@storm willow bro

night cloak Apr 2, 2020, 8:31 PM

#

@obtuse sleet do you need any help?

#

i can assist you in behalf of him.

obtuse sleet Apr 2, 2020, 8:31 PM

#

@night cloak Does Pubg Mobile send to uc publishers?

storm flumeBOT Apr 2, 2020, 8:31 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @obtuse sleet. Remember to read through #faq before asking questions in the support channels.

obtuse sleet Apr 2, 2020, 8:32 PM

#

Im youtuber 18k

night cloak Apr 2, 2020, 8:32 PM

#

@obtuse sleet sorry, I'm unable to understand.

obtuse sleet Apr 2, 2020, 8:33 PM

#

....

#

Does Pubg give mobile uc gifts to publishers

#

Im youtuber 18k

night cloak Apr 2, 2020, 8:34 PM

#

@obtuse sleet not sure, and possibly depends.

obtuse sleet Apr 2, 2020, 8:34 PM

#

okey

stable dew Apr 2, 2020, 8:35 PM

#

is there an official site for support? that i can post tickets on and ect.

storm willow Apr 2, 2020, 8:35 PM

#

There are lakhs of YouTubers with high subscribers, I don’t think that’s feasible. You may try contacting

📎 image0.png

obtuse sleet Apr 2, 2020, 8:35 PM

#

Okey

night cloak Apr 2, 2020, 8:36 PM

#

@stable dew there are certain social medias , you can get link from #613267301243944960

normal fulcrum Apr 2, 2020, 8:36 PM

#

@stable dew We can help you with any issues regarding the game. If you wanna report a bug or share a feedback or suggestion, you can use #old.

stable dew Apr 2, 2020, 8:36 PM

#

im having a trouble with my account, duo to FB connection

normal fulcrum Apr 2, 2020, 8:37 PM

#

What kind of trouble?

stable dew Apr 2, 2020, 8:37 PM

#

the account is connected by FB, but when i try to get into the game its just not there, it want me to create a new account

normal fulcrum Apr 2, 2020, 8:38 PM

#

Which version of pubg mobile? Global, korean or vietnamese?

stable dew Apr 2, 2020, 8:38 PM

#

Global i think, im from the midle east

obtuse sleet Apr 2, 2020, 8:38 PM

#

@stable dew Please ss

normal fulcrum Apr 2, 2020, 8:39 PM

#

Ok. Can you make sure which pubg mobile version you were using before you started facing the issue @stable dew?

stable dew Apr 2, 2020, 8:40 PM

#

@normal fulcrum just a moment

meager steeple Apr 2, 2020, 8:46 PM

#

Someone hacked my account 😭

#

Even after I changed the password

normal fulcrum Apr 2, 2020, 8:47 PM

#

Do you have 2nd account linked with your pubg account @meager steeple?

stable dew Apr 2, 2020, 8:47 PM

#

i will try to figure it my self again , if i couldnt i will come again, ty @normal fulcrum

normal fulcrum Apr 2, 2020, 8:47 PM

#

Sure. Ping me whenever you need help

meager steeple Apr 2, 2020, 8:48 PM

#

@normal fulcrum what second account like Twitter and Google

normal fulcrum Apr 2, 2020, 8:48 PM

#

Yes

meager steeple Apr 2, 2020, 8:48 PM

#

My Google account linked just got closed a few months ago

#

Now it is linked with twitter

normal fulcrum Apr 2, 2020, 8:49 PM

#

And twitter got hacked?

meager steeple Apr 2, 2020, 8:49 PM

#

Yes

normal fulcrum Apr 2, 2020, 8:49 PM

#

We cannot do anything if you do have access to your 2nd account

meager steeple Apr 2, 2020, 8:50 PM

#

I changed the password but still the hacker spent all my premium crate coupons I was gathering

normal fulcrum Apr 2, 2020, 8:50 PM

#

Best option is to secure your twitter account. You can use 2FA to secure it

meager steeple Apr 2, 2020, 8:50 PM

#

I hv done it

#

Still sometimesit logs me out saying someone else logged in

normal fulcrum Apr 2, 2020, 8:50 PM

#

I'm sorry but we cannot help you if your social media account is getting hacked

#

Best way is to contact Twitter support

#

And ask them for a solution

meager steeple Apr 2, 2020, 8:51 PM

#

No but even changing the password

#

The hacker is still able to access my pubg account

grand star Apr 2, 2020, 8:51 PM

#

How to report a hacker with video here ?

polar marshBOT Apr 2, 2020, 8:52 PM

#

@meager steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Apr 2, 2020, 8:52 PM

#

As long as the hacker has access to your twitter account. That is why I asked you to contact Twitter supposed @meager steeple

storm flumeBOT Apr 2, 2020, 8:52 PM

#

Hello, @grand star!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

grand star Apr 2, 2020, 8:53 PM

#

Thx

normal fulcrum Apr 2, 2020, 8:53 PM

#

I'm really sorry @meager steeple but we cannot do anything

hollow island Apr 2, 2020, 8:56 PM

#

📎 Screenshot_20200402_215412_com.tencent.ig.jpg

night cloak Apr 2, 2020, 8:56 PM

#

@hollow island what's your issue?

unkempt beacon Apr 2, 2020, 8:57 PM

#

@normal fulcrum but he still has access to my pubg account

#

Can u log out all the players on my account

normal fulcrum Apr 2, 2020, 8:58 PM

#

I'm sorry but we cannot help you @unkempt beacon. Please avoid asking same question again and again

hollow island Apr 2, 2020, 8:58 PM

#

Hi guys if there is a way to change my location help me im not in korea anymore im in morocco i think this make the ping higher

#

I want ro back to my location i was i korea but now im in morocco

#

😭😭😭😭

normal fulcrum Apr 2, 2020, 8:58 PM

#

@unkempt beacon We cannot. Even if we do, the hacker will still have access to your pubg account as long as he has access to your twitter account

#

Contact Twitter support and avoid repeating the same question again

night cloak Apr 2, 2020, 8:59 PM

#

@hollow island if the cooldown isn't triggered you can change your country's location by tapping the location settings in the basic settings.

unkempt beacon Apr 2, 2020, 8:59 PM

#

@normal fulcrum he does not have access to my Twitter account he just has access to my pubg account

hollow island Apr 2, 2020, 8:59 PM

#

@night cloak yes but they tell me to wait 91 days

#

This is to much

night cloak Apr 2, 2020, 9:00 PM

#

@hollow island the cooldown is triggered, you have to wait.

hollow island Apr 2, 2020, 9:00 PM

#

There is no way to change it before this time😭

normal fulcrum Apr 2, 2020, 9:00 PM

#

Pubg is logged in using social media account. No one can log in to your pubg id unless they have access to social media connected to your pubg id @unkempt beacon

night cloak Apr 2, 2020, 9:00 PM

#

unfortunately nope. @hollow island

hollow island Apr 2, 2020, 9:01 PM

#

@night cloak okeey bro thank u good bless u

polar marshBOT Apr 2, 2020, 9:01 PM

#

@unkempt beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 2, 2020, 9:01 PM

#

@hollow islandyoure welcome.

cyan citrus Apr 2, 2020, 9:01 PM

#

i cant peak when im on sprint , idk if its a bug or ping is high

hollow island Apr 2, 2020, 9:02 PM

#

@night cloak but is that make my ping higher cz im in morocco now?

normal fulcrum Apr 2, 2020, 9:02 PM

#

You were not banned. You were simply muted @unkempt beacon and I unmuted you right away

magic spade Apr 2, 2020, 9:03 PM

#

Hi so my issue is that whenever i open my mic in lobby/match my audio goes to speaker instead of my headphones and this bug is only happening on pubg nowhere else

night cloak Apr 2, 2020, 9:03 PM

#

@hollow island likely not, but it may. if you experience any ping issues it must be due to location changes.

#

@magic spade what device you use?

hollow island Apr 2, 2020, 9:03 PM

#

@night cloak thank u bro for ure time 👍🏼👌🏼

night cloak Apr 2, 2020, 9:03 PM

#

np

normal fulcrum Apr 2, 2020, 9:03 PM

#

@magic spade When did you face the issue?

magic spade Apr 2, 2020, 9:04 PM

#

I just got an iphone 11 @normal fulcrum

normal fulcrum Apr 2, 2020, 9:05 PM

#

Ok. I mean when

#

Yesterday, few hours back

night cloak Apr 2, 2020, 9:05 PM

#

prolly answered my question pubgm_fp

normal fulcrum Apr 2, 2020, 9:05 PM

#

Ohh

night cloak Apr 2, 2020, 9:05 PM

#

handle it from here sponge

normal fulcrum Apr 2, 2020, 9:05 PM

#

Lol

night cloak Apr 2, 2020, 9:06 PM

#

Emulator Support

#

@night cloak #emulator-support

magic spade Apr 2, 2020, 9:06 PM

#

Yesterday, few hours back
@normal fulcrum like past 2 hours

normal fulcrum Apr 2, 2020, 9:07 PM

#

You're still facing the issue?

magic spade Apr 2, 2020, 9:07 PM

#

Yes

normal fulcrum Apr 2, 2020, 9:07 PM

#

Are you using wireless or wired with some converter?

magic spade Apr 2, 2020, 9:08 PM

#

Wired with a converter

normal fulcrum Apr 2, 2020, 9:08 PM

#

Have you tried rebooting the device?

polar marshBOT Apr 2, 2020, 9:08 PM

#

@edgy schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

magic spade Apr 2, 2020, 9:10 PM

#

Have you tried rebooting the device?
@normal fulcrum yes

normal fulcrum Apr 2, 2020, 9:10 PM

#

Give me a minute

magic spade Apr 2, 2020, 9:10 PM

#

Tyt

night cloak Apr 2, 2020, 9:18 PM

#

@magic spade does the issue continues if u use discord for VC while in game?

magic spade Apr 2, 2020, 9:18 PM

#

Yup

normal fulcrum Apr 2, 2020, 9:18 PM

#

Try changing the following settings

📎 image0-1.png

night cloak Apr 2, 2020, 9:19 PM

#

discord puts the call automatically on speakers but you can change it from tapping on play through headsets.

normal fulcrum Apr 2, 2020, 9:19 PM

#

@magic spade

magic spade Apr 2, 2020, 9:20 PM

#

Okay let me try

normal fulcrum Apr 2, 2020, 9:20 PM

#

Let us know if it worked @magic spade

night cloak Apr 2, 2020, 9:27 PM

#

#emulator-support

storm flumeBOT Apr 2, 2020, 9:27 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

magic spade Apr 2, 2020, 9:28 PM

#

@normal fulcrum already had these settings

#

Tried and didnt work

normal fulcrum Apr 2, 2020, 9:29 PM

#

Did you change it to Bluetooth Headset?

#

Which option you've selected right now @magic spade?

night cloak Apr 2, 2020, 9:31 PM

#

📎 IMG20200403022541.jpg

obsidian trail Apr 2, 2020, 9:32 PM

#

Hello

#

I am human

#

And i play pubg

night cloak Apr 2, 2020, 9:33 PM

#

@obsidian trail hello, how may i help you?

fiery notch Apr 2, 2020, 9:33 PM

#

@night cloak Tanks

cursive shell Apr 2, 2020, 9:33 PM

#

Sa

obsidian trail Apr 2, 2020, 9:33 PM

#

Oh sh*t this for support i am sorry

polar marshBOT Apr 2, 2020, 9:34 PM

#

@crisp cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

magic spade Apr 2, 2020, 9:34 PM

#

Which option you've selected right now @magic spade?
@normal fulcrum automatic

obsidian trail Apr 2, 2020, 9:35 PM

#

Is this discord if official for pubg?

night cloak Apr 2, 2020, 9:35 PM

#

yea

normal fulcrum Apr 2, 2020, 9:35 PM

#

@magic spade And what options are you getting while your headphone is plugged in?

magic spade Apr 2, 2020, 9:36 PM

#

Same options that you showed in the ss @normal fulcrum

normal fulcrum Apr 2, 2020, 9:37 PM

#

Ok @magic spade. Can you try changing it to Bluetooth headset?

magic spade Apr 2, 2020, 9:37 PM

#

Okay

minor gorge Apr 2, 2020, 9:42 PM

#

Guys, I want a reporting page.

#

Guys

#

Hello

night cloak Apr 2, 2020, 9:44 PM

#

Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

: http://cheater-report.pubgm.cc @minor gorge

serene birch Apr 2, 2020, 9:46 PM

#

Support keeps closing the chat with generic answers to guides on how to select voices. I have been using victor for months. Have unlocked 4 or 5 voice packs, all have locked up after a day and none have been able to be saved to use in game. Is someone here able to look into my account and see? Video was yesterday, pic is today. Locked again. They wouldn’t save to wheel/list either. Looks like they do, select ok. Leave menus and go back......default again.

📎 video0.mov 📎 image1.png

crisp saffron Apr 2, 2020, 9:49 PM

#

Добрый вечер помогите пожалуйста мне заблокировали аккаунт поп mobile я не играла в нём играл мой маленький брат я сама девочка не хочу играть в этот аккаунт у меня там много платьев можете мне пожалуйста помочь разблокировать

#

Мои id:5521966423

polar marshBOT Apr 2, 2020, 9:51 PM

#

@crisp saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

magic spade Apr 2, 2020, 9:57 PM

#

Ok @magic spade. Can you try changing it to Bluetooth headset?
@normal fulcrum it didnt work, I think the connecter is probably faulty

minor gorge Apr 2, 2020, 9:57 PM

#

@night cloak Thank you

normal fulcrum Apr 2, 2020, 9:58 PM

#

It works properly while mic is off @magic spade?

magic spade Apr 2, 2020, 9:58 PM

#

Yes

#

@normal fulcrum

normal fulcrum Apr 2, 2020, 10:05 PM

#

Try with any Bluetooth headset by changing the settings. If it works properly, than your wired headset is not fully supported by your device

magic spade Apr 2, 2020, 10:06 PM

#

Okay thank you for your help!!

night cloak Apr 2, 2020, 10:13 PM

#

How can i report chaters and bug users

#

@night cloakHello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

: http://cheater-report.pubgm.cc

#

Thanks

#

welcome

jaunty imp Apr 2, 2020, 10:34 PM

#

Hi

polar marshBOT Apr 2, 2020, 10:34 PM

#

@jaunty imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Apr 2, 2020, 10:52 PM

#

@grand moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shadow dew Apr 2, 2020, 10:58 PM

#

I have jailbreak on my phone

polar marshBOT Apr 2, 2020, 11:02 PM

#

@polar wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

shadow dew Apr 2, 2020, 11:06 PM

#

@polar marsh hi

polar marshBOT Apr 2, 2020, 11:09 PM

#

@shadow dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

buoyant ginkgo Apr 2, 2020, 11:33 PM

#

what is that question?

#

no

polar marshBOT Apr 2, 2020, 11:51 PM

#

@crisp fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

swift stump Apr 2, 2020, 11:54 PM

#

please listen carefully, many players must have complained, and others complain in the game, the games are extremely unbalanced, you win a game with 10 kill to win 18 points and in another lose 40 points in the beginning save me, it's 27 minutes to earn measly points and lose 40 in 3 minutes, let's rethink it, I say that because I don't care about dying in the beginning, but about disrespect for players who spend 4 hours to raise a rank and in a match lose half of it , please try to improve the ranking system.

worthy lark Apr 3, 2020, 12:14 AM

#

📎 Screenshot_20200402-093718_PUBG_MOBILE.jpg

#

So I was trying to get him to say he was a hacker and tell me what he uses .. he said he uses xray vision.. I assumed he was a hacker so I played with him to actually see if he was hacking .. and I got knocked and he threw a smoke and shot the enemy through it 300 meters away . Impossible .

#

He is like #2 fpp north america sqauds

polar marshBOT Apr 3, 2020, 12:21 AM

#

@ivory sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

floral edge Apr 3, 2020, 12:28 AM

#

Hi all, how to send a recruitment to clan?

hidden pike Apr 3, 2020, 12:32 AM

#

Can anyone help me with a technical issue with in game sound please?

tawdry jasper Apr 3, 2020, 12:40 AM

#

@floral edge u mean #clans ?

#

@worthy lark report him ingame🤔

worthy lark Apr 3, 2020, 12:41 AM

#

@tawdry jasper I did and so did many other people

tawdry jasper Apr 3, 2020, 12:41 AM

#

what's wrong with the game sound? @hidden pike

worthy lark Apr 3, 2020, 12:42 AM

#

@worthy lark he has been reported for awhile

floral edge Apr 3, 2020, 12:42 AM

#

I mean like this but in clan chat.

📎 f9d363b1-74d5-4a52-99f3-8f49258aa8d2.png

polar marshBOT Apr 3, 2020, 12:42 AM

#

@worthy lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hidden pike Apr 3, 2020, 12:43 AM

#

@tawdry jasper I fixed it lol thank you 🙌🏼

tawdry jasper Apr 3, 2020, 12:46 AM

#

@worthy lark he will be punished accordingly soon, the anti-cheat system can only handle a finite number of requests per day so it might take some time depending on the server load

#

@hidden pike that's good to hear

#

@floral edge also, I don't think u can. that chat section is meant specifically for team recruitment only so I don't think it's available in clan chat

floral edge Apr 3, 2020, 12:49 AM

#

some ppl on my clan send a team recruitment in clan chat

polar marshBOT Apr 3, 2020, 12:51 AM

#

@tawdry knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawdry jasper Apr 3, 2020, 12:51 AM

#

really? as far as I know I've never seen one... do u have a ss?

floral edge Apr 3, 2020, 12:52 AM

#

ss ??

tawdry jasper Apr 3, 2020, 12:52 AM

#

screenshot*

floral edge Apr 3, 2020, 12:54 AM

#

nah.. the team recruitment disappear

#

I'll take ss next time

tawdry jasper Apr 3, 2020, 12:54 AM

#

the closest thing I can think of is inviting people through the clan tab, but I'm not sure abt sending team recruitment in clan chat🤔

unkempt salmon Apr 3, 2020, 1:10 AM

#

Hey what is the official performance boosting app for pubg mobile? And does the occupied storage affects the performance? Because I ma using One plus 5 which has 8 GB ram and Snapdragon 835 still I can't get smooth gameplay on basic graphic settings

arctic plover Apr 3, 2020, 1:14 AM

#

📎 IMG_20200403_064439.png

#

How to get this

night cloak Apr 3, 2020, 1:20 AM

#

@unkempt salmon If you live in the Indian region, you can download the app called WeGame for Pubg Mobile (by Sixjoy limited).

#

@arctic plover By participating in the crew challenge.

arctic plover Apr 3, 2020, 1:24 AM

#

Ok thx

rare cove Apr 3, 2020, 1:31 AM

#

@polar marsh please fix the bug of when you flip a buggy or other vehicles sometimes they will glitch into the ground and blow you up or kill you

tawdry jasper Apr 3, 2020, 1:32 AM

#

@rare cove report game bugs in #old

vagrant onyx Apr 3, 2020, 1:53 AM

#

@arctic plover i don’t recommended for this title since they are limited

#

its depend for you

night cloak Apr 3, 2020, 2:08 AM

#

Hi

polar marshBOT Apr 3, 2020, 2:08 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cedar escarp Apr 3, 2020, 2:24 AM

#

Hi I want help

night cloak Apr 3, 2020, 2:24 AM

#

Ask the question first o we can help you.

cedar escarp Apr 3, 2020, 2:24 AM

#

My account was hacked and I want to disconnect the game

night cloak Apr 3, 2020, 2:28 AM

#

Do you have a second linked social media on it?

tawdry jasper Apr 3, 2020, 2:31 AM

#

do u still have access to the account tho?🤔

night cloak Apr 3, 2020, 2:33 AM

#

📎 Screenshot_20200403-042934_PUBG_MOBILE.jpg

#

I got 3° but i don't get nothing, how it is possible

#

@lime juniper ?

thorny sable Apr 3, 2020, 2:36 AM

#

How do you get the April fools title?

tawdry jasper Apr 3, 2020, 2:36 AM

#

that title is only available in the KR version @thorny sable

thorny sable Apr 3, 2020, 2:36 AM

#

???

tawdry jasper Apr 3, 2020, 2:36 AM

#

@night cloak did u die earlier before ur team in that match?

night cloak Apr 3, 2020, 2:37 AM

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I got 3° but i don't get nothing, how it is possible
@night cloak were you in a team or solo vs squad?

#

@night cloak no

peak topaz Apr 3, 2020, 2:37 AM

#

some one use hack how i can report !

night cloak Apr 3, 2020, 2:37 AM

#

@night cloak no
@night cloak no what?

tawdry jasper Apr 3, 2020, 2:37 AM

#

report them in-game @peak topaz

night cloak Apr 3, 2020, 2:37 AM

#

@tawdry jasper i die a few second before my friend teammates died

peak topaz Apr 3, 2020, 2:38 AM

#

lol

night cloak Apr 3, 2020, 2:38 AM

#

@night cloak i was squad vs squad

peak topaz Apr 3, 2020, 2:38 AM

#

i do it every day it not work

tawdry jasper Apr 3, 2020, 2:38 AM

#

that's oxymoronic

thorny sable Apr 3, 2020, 2:38 AM

#

Well is looking at someone really quickly a rule

vagrant onyx Apr 3, 2020, 2:38 AM

#

@thorny sable

Refer to this

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

thorny sable Apr 3, 2020, 2:39 AM

#

????

tawdry jasper Apr 3, 2020, 2:39 AM

#

u said u died a few seconds before ur friends teammates died but u were solo v squad?🤔 I don't follow

cedar escarp Apr 3, 2020, 2:39 AM

#

@night cloak yep

vagrant onyx Apr 3, 2020, 2:39 AM

#

@thorny sable read what i said

night cloak Apr 3, 2020, 2:39 AM

#

@tawdry jasperi was squad vs squad

thorny sable Apr 3, 2020, 2:39 AM

#

Ok

night cloak Apr 3, 2020, 2:39 AM

#

@tawdry jasperi didn't say i was solo

#

@night cloak i was squad vs squad
@night cloak did you die early and leave the match without waiting for it to finish?

#

@night cloakyes, just a few second

#

I do it every time

thorny sable Apr 3, 2020, 2:40 AM

#

You’re safe your not in there

night cloak Apr 3, 2020, 2:40 AM

#

Then it bugs the results some time, if you dont wait till the end it doesnt show how much points you gained or lost @night cloak

vagrant onyx Apr 3, 2020, 2:40 AM

#

@thorny sable you could be matching with KR player so will might see that title in the waiting time lobby

night cloak Apr 3, 2020, 2:40 AM

#

My teammate was such a noob

#

He was like, HEI I'll stay here

tawdry jasper Apr 3, 2020, 2:41 AM

#

but u were solo squad?

#

🤔

night cloak Apr 3, 2020, 2:41 AM

#

@tawdry jasperi was squad vs squad i say it 100 tines

#

My teammate was such a noob
@night cloak did my answer cover you?

vagrant onyx Apr 3, 2020, 2:41 AM

#

All ready told you

@thorny sable

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

night cloak Apr 3, 2020, 2:41 AM

#

@night cloak damm i lost like 25 points extra

#

#pubg-mobile for discussions

tawdry jasper Apr 3, 2020, 2:42 AM

#

I must be going blind, sorry😬

night cloak Apr 3, 2020, 2:42 AM

#

I can't even bring it back?

#

No

#

The points

#

Only by playing you can gain points back.

tawdry jasper Apr 3, 2020, 2:42 AM

#

what was ur exact survival time tho?🤔

night cloak Apr 3, 2020, 2:43 AM

#

There's more bug on this update than the last

#

Game crashes a little bit sometimes

#

Feel free to report them in #old

#

@tawdry jasper?

storm willow Apr 3, 2020, 2:44 AM

#

Please move #pubg-mobile if you do not need any assistance

#

this channel is for support related to the game

tawdry jasper Apr 3, 2020, 2:44 AM

#

survival time in that match, as that plays the biggest factor when assigning pts @night cloak

storm willow Apr 3, 2020, 2:45 AM

#

📎 image0.png

night cloak Apr 3, 2020, 2:47 AM

#

@tawdry jasper 25.4 i got no points, that's the problem move to #pubg-mobile

📎 Screenshot_20200403-044655_PUBG_MOBILE.jpg

tawdry jasper Apr 3, 2020, 2:51 AM

#

it may be a combination of what stormbreaker sent above^

#

the rating algorithm calculates ur pts based on those variables^

night cloak Apr 3, 2020, 2:54 AM

#

@tawdry jasper 25.4 i got no points, that's the problem
@night cloak i explained what happend to you and even asked you if it covered you or not.

it bugs the results some time, if you dont wait till the end of a match in squad, it wont show how many points you gained or lost.

#

👌

whole quest Apr 3, 2020, 2:55 AM

#

The ping in the Asia server is high

#

I used to get 120ms but now I am getting about 180ms.

dim flume Apr 3, 2020, 3:00 AM

#

Have you guys checked asia duo leaderboards? The guys from clan (मेन्टल )mental are hackers and they still are on the leaderboard for so long

charred zealot Apr 3, 2020, 3:00 AM

#

How can I get back my hacked account?

night cloak Apr 3, 2020, 3:01 AM

#

Have you linked it with a second social media account?@charred zealot

charred zealot Apr 3, 2020, 3:02 AM

#

Unfortunately it was linked only to twitter

#

And he added his fb acc

night cloak Apr 3, 2020, 3:03 AM

#

We can't do anything about it unfortunately. Try reaching Support but i dont think anything is going to make things easier for you.

vagrant onyx Apr 3, 2020, 3:03 AM

#

@charred zealot

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

tawdry jasper Apr 3, 2020, 3:17 AM

#

if u still have access to the acc try changing the password, else then contact customer support @charred zealot

potent heath Apr 3, 2020, 3:40 AM

#

How to get the unicorm outfit from recruting rookies how do you do it?

sick shale Apr 3, 2020, 3:45 AM

#

📎 Screenshot_20200403-064435_PUBG_MOBILE.jpg

night cloak Apr 3, 2020, 3:49 AM

#

I am unable to login from my Twitter account when I login it said to create new accout how this possible and how I recover my progress help please it’s an old account @sick shale @potent heath @tawdry jasper @vagrant onyx

tawdry jasper Apr 3, 2020, 3:50 AM

#

u need to first be able to access the twitter acc before u can get back ur pubg one🤔

#

do u have ss what is says exactly?🤔

night cloak Apr 3, 2020, 3:51 AM

#

Could you please show us a screenshot of what it says when you try to login via twitter?

#

Yes I am able to acc Twitter accout @tawdry jasper

tawdry jasper Apr 3, 2020, 3:51 AM

#

but ur unable to login into pubg via Twitter?

night cloak Apr 3, 2020, 3:52 AM

#

Not my original account its said select region and then male female then new accout created

tawdry jasper Apr 3, 2020, 3:53 AM

#

did u login via the correct twitter acc?

night cloak Apr 3, 2020, 3:53 AM

#

Where my old accout gone??? @tawdry jasper

#

Yes correct Twitter accout

quick fulcrum Apr 3, 2020, 3:54 AM

#

Is there any other way except revoke account to lgo out your pubg game from other devices ?

tawdry jasper Apr 3, 2020, 3:54 AM

#

if you're sure you've logged in with the correct acc then contact customer service for help regarding acc/data loss

wraith matrix Apr 3, 2020, 3:54 AM

#

i need some help here

tawdry jasper Apr 3, 2020, 3:54 AM

#

how can I help u? @wraith matrix

night cloak Apr 3, 2020, 3:55 AM

#

I have all the but there is no one to help @tawdry jasper

wraith matrix Apr 3, 2020, 3:55 AM

#

@tawdry jasper when i install gameloop its freeze in 0%

storm flumeBOT Apr 3, 2020, 3:55 AM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @wraith matrix.

tawdry jasper Apr 3, 2020, 3:55 AM

#

@quick fulcrum those have to be done with the social media app which u have connected your pubgm account in

#

if it's possible

#

@night cloak u should wait, they can only reply to a finite number of msgs per day so I'd say give it abt a week, else resend

#

@wraith matrix u should ask ur question in emu support, I don't have experience with emulators sorry

storm willow Apr 3, 2020, 3:57 AM

#

@night cloak are you using global client

quick fulcrum Apr 3, 2020, 3:57 AM

#

@tawdry jasper how i can log out bro ?

wraith matrix Apr 3, 2020, 3:57 AM

#

@tawdry jasper where ?

tawdry jasper Apr 3, 2020, 3:58 AM

#

u have to react with the emote 'E' in #613267301243944960 to give urself emulator role

#

@quick fulcrum settings>logout(bottom left)

quick fulcrum Apr 3, 2020, 3:59 AM

#

@tawdry jasper bro someone hacked my Facebook and opened my pubg on his device and them i get back my Facebook account but my game is still saved on his device he always opens it without logging to my Facebook

night cloak Apr 3, 2020, 4:00 AM

#

@tawdry jasper how i can log out bro ?
@quick fulcrum

📎 Screenshot_20200403-065927_PUBG_MOBILE.jpg 📎 Screenshot_20200403-065947_PUBG_MOBILE.jpg

tawdry jasper Apr 3, 2020, 4:00 AM

#

change your password @quick fulcrum

quick fulcrum Apr 3, 2020, 4:00 AM

#

@tawdry jasper i did that bro the problem is with tha feature that pubg application has that automatically log in

tawdry jasper Apr 3, 2020, 4:00 AM

#

he will be logged out of ur Facebook account when u do

quick fulcrum Apr 3, 2020, 4:01 AM

#

@tawdry jasper now he hasn't access to my Facebook just my game is saved.on his device

night cloak Apr 3, 2020, 4:01 AM

#

Change your Facebook password and the game will automatically kick him out of the pubg account till he uses the new password.

quick fulcrum Apr 3, 2020, 4:02 AM

#

@tawdry jasper when he opens the pubg application it automatically log in to my game bro

night cloak Apr 3, 2020, 4:02 AM

#

Read what i said

quick fulcrum Apr 3, 2020, 4:02 AM

#

@night cloak i did everything

tawdry jasper Apr 3, 2020, 4:02 AM

#

go to FB app>security and logins under account>authorized logins @quick fulcrum

#

do u see any devices besides yours there?

#

@night cloak that's what I said but he said pubgm still allows him to connect in automatically

quick fulcrum Apr 3, 2020, 4:03 AM

#

@tawdry jasper bro yes i even did that and i removed his device but he still opening it

#

@tawdry jasper yes exactly

tawdry jasper Apr 3, 2020, 4:04 AM

#

check the devices which you're logged into in security and logins on FB app

#

if he's already logged out he should not be able to access your pubgm acc

night cloak Apr 3, 2020, 4:04 AM

#

@quick fulcrum listen buddy.

Try this:
Go to your facebook account, change your password & you'll see an option during the process it says "Log out from every device you are connected in. After that remove the authorization pubg has from facebook to be linked with pubg and try logging in again.

quick fulcrum Apr 3, 2020, 4:04 AM

#

@tawdry jasper bro my Facebook ow is safe and i active every security

#

@night cloak bro i did tat a thousand times

night cloak Apr 3, 2020, 4:05 AM

#

Remove the authorization pubg has from facebook.

#

Then reconnect it.

quick fulcrum Apr 3, 2020, 4:05 AM

#

@night cloak i am telling you bro i did that and my last choice to revoke

tawdry jasper Apr 3, 2020, 4:05 AM

#

if he's no longer logged into your acc he should have access... if he still does maybe try customer service🤔

night cloak Apr 3, 2020, 4:05 AM

#

Hmm.

quick fulcrum Apr 3, 2020, 4:07 AM

#

@tawdry jasper bro that's why i am asking I don't want to revoke my Facebook because if i did that i can't open in any iPhone devices because its just linked to gmail and Facebook

tawdry jasper Apr 3, 2020, 4:09 AM

#

try contacting customer service then, I don't think there's any other option @quick fulcrum

quick fulcrum Apr 3, 2020, 4:09 AM

#

@tawdry jasper yes all said just you have to revoke or the hacker should press log out

tawdry jasper Apr 3, 2020, 4:11 AM

#

sorry I don't comprehend🤔

quick fulcrum Apr 3, 2020, 4:13 AM

#

@tawdry jasper bro revoke is that pubg service will remove my facebook from the game

#

@tawdry jasper and i wil not be able to log in again via Facebook

#

Or uf the hacker from his device on pubg application press log out then the problem will fix

tawdry jasper Apr 3, 2020, 4:14 AM

#

I don't think he will do that tho..

quick fulcrum Apr 3, 2020, 4:15 AM

#

@tawdry jasper yes he will never do that u till his device broken because my account us full and i soent alot of money on it

night cloak Apr 3, 2020, 4:15 AM

#

Please go to #pubg-mobile for discussions.

quick fulcrum Apr 3, 2020, 4:16 AM

#

@night cloak its not discussion i need help bro

night cloak Apr 3, 2020, 4:17 AM

#

We told you what to do and you have done all of them. The last thing that remains is contacting the customer service.

#

Thats all

tawdry jasper Apr 3, 2020, 4:17 AM

#

I've tried to the best of my ability, so customer service should be ur best bet

#

@night cloak what was the reason stated?

quick fulcrum Apr 3, 2020, 4:18 AM

#

@night cloak ok thanks

tawdry jasper Apr 3, 2020, 4:18 AM

#

try #faq 2.12 @night cloak

quick fulcrum Apr 3, 2020, 4:18 AM

#

@tawdry jasper thanks bro

polar marshBOT Apr 3, 2020, 4:19 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawdry jasper Apr 3, 2020, 4:20 AM

#

@quick fulcrum my pleasure

steep notch Apr 3, 2020, 4:29 AM

#

Some one need to tell PUBG to use a human in the customer support

night cloak Apr 3, 2020, 4:34 AM

#

What's the problem you are facing?

steep notch Apr 3, 2020, 4:35 AM

#

Something you can’t help me with unless you can tell some that works for PUBG

tawdry jasper Apr 3, 2020, 4:35 AM

#

we try our best to assist

night cloak Apr 3, 2020, 4:35 AM

#

Please specify your problem.

steep notch Apr 3, 2020, 4:36 AM

#

Look you can’t I’ve talked 2 two of you and you have not helped me in the slightest

tardy kraken Apr 3, 2020, 4:36 AM

#

someone help me @vital sluice @merry sandal @neon patio @somber solstice
i was purchasing uc through pubg official website i was paying through bhim upi i got approval required in my bank app i approved
money has been cut of through my account but i didn't got uc

tawdry jasper Apr 3, 2020, 4:36 AM

#

we can't help if u don't state the problem

#

:/

steep notch Apr 3, 2020, 4:37 AM

#

Ask storm breaker I asked him

storm willow Apr 3, 2020, 4:37 AM

#

@tardy kraken

📎 image0.png

steep notch Apr 3, 2020, 4:37 AM

#

He gave the same thing you would you like bots

storm willow Apr 3, 2020, 4:38 AM

#

@steep notch#577 Do you mind repeating The issue ?

steep notch Apr 3, 2020, 4:39 AM

#

My account got hacked and you said that you can’t do any thing so don’t bother

sand path Apr 3, 2020, 4:39 AM

#

@steep notch can you login into your account?

steep notch Apr 3, 2020, 4:39 AM

#

Ya

storm willow Apr 3, 2020, 4:40 AM

#

If you have already mailed Customer service about the issue, wait until they respond.

sand path Apr 3, 2020, 4:40 AM

#

Follow these steps while contacting customer service in game. @steep notch

📎 RdHVpDX_d.jpg

#

It may take upto 90 days due to the amount of issues.

steep notch Apr 3, 2020, 4:41 AM

#

Look the same thing wow 😮 thank that helped so much the last 3 times

sand path Apr 3, 2020, 4:41 AM

#

Did you provide the required information? @steep notch

steep notch Apr 3, 2020, 4:41 AM

#

Like I said boys

#

You can’t help and yes 3 times

sand path Apr 3, 2020, 4:42 AM

#

What was their reply?

#

Could you post a screenshot?

steep notch Apr 3, 2020, 4:42 AM

#

Nuthing

#

Nuthing at all

sand path Apr 3, 2020, 4:43 AM

#

Wait for the reply then. They did ask for the information right?

#

This is the only way.

fleet talon Apr 3, 2020, 4:44 AM

#

I've tried installing the pubgm apk several times but it's always like this

📎 Screenshot_20200403-124310_Package_installer.jpg

amber horizon Apr 3, 2020, 4:45 AM

#

Hi

night cloak Apr 3, 2020, 4:46 AM

#

@amber horizon Hello, How can I help you?

storm flumeBOT Apr 3, 2020, 4:46 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @amber horizon. Remember to read through #faq before asking questions in the support channels.

storm willow Apr 3, 2020, 4:47 AM

#

@fleet talon did you download the apk from official website? Does your devices have enough free space ?

fleet talon Apr 3, 2020, 4:47 AM

#

I downloaded it from the official website, yes. And yes, I have enough storage for this apk to be installed. @storm willow

sand path Apr 3, 2020, 4:48 AM

#

@fleet talon could you post the screenshot of the file showing its size

amber horizon Apr 3, 2020, 4:48 AM

#

@night cloak i need a help to open my ID

finite rivet Apr 3, 2020, 4:48 AM

#

📎 Screenshot_2020-04-03-06-32-08-91.jpg

storm willow Apr 3, 2020, 4:48 AM

#

@amber horizon what happened you your ID

storm flumeBOT Apr 3, 2020, 4:48 AM

#

Hello, @finite rivet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

fleet talon Apr 3, 2020, 4:48 AM

#

@sand path

📎 20200403_124836.jpg

night cloak Apr 3, 2020, 4:48 AM

#

Banned > @amber horizon what happened you your ID
@storm willow

storm willow Apr 3, 2020, 4:49 AM

#

@night cloak I want his answer :p so that he will get answered

night cloak Apr 3, 2020, 4:49 AM

#

Ok pubgm_hidethepain just forgot to add " ? "

sand path Apr 3, 2020, 4:50 AM

#

The apk might not have been completely downloaded. Use a dedicated downloading app as network lags can make your device downloaded think its complete .it should be 1.9gb @fleet talon

#

The apk IS not completely downloaded

polar marshBOT Apr 3, 2020, 4:50 AM

#

@amber horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fleet talon Apr 3, 2020, 4:50 AM

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Oh.. But the pubgm website shows that the apk is more than 500mb..

night cloak Apr 3, 2020, 4:50 AM

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@sand path it's a 597MB apk file

sand path Apr 3, 2020, 4:54 AM

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@fleet talon make sure you've enabled installing from untrusted sources. And restart your device.

fleet talon Apr 3, 2020, 4:55 AM

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I think they're enabled already. Anyway I'll try restarting the device and try to install the apk again.

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Brb

steep notch Apr 3, 2020, 4:59 AM

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Is there any way to actually talk to some one that works for PUBG mobile???

wet garnet Apr 3, 2020, 4:59 AM

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anyone know how to write a sermon about wind power?

night cloak Apr 3, 2020, 5:00 AM

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@steep notch Community Team.

steep notch Apr 3, 2020, 5:00 AM

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No but I gave a speech on public speaking in a public speaking class 😁😁😂

night cloak Apr 3, 2020, 5:00 AM

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Discussions in #pubg-mobile

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@steep notch you could write mail. The mail id is in #613267301243944960

analog light Apr 3, 2020, 5:01 AM

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Will I get banned for playing pubgm on other emulators since I am having more issues with gameloop?

night cloak Apr 3, 2020, 5:01 AM

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@analog light yeah

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Make sure you read #faq 3.17

fleet talon Apr 3, 2020, 5:01 AM

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It seems I still can't install the apk file after restarting the device.. I guess I'll have to redownload again :<

night cloak Apr 3, 2020, 5:02 AM

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Phoenixyzz, can we know the website you are downloading PUBG from?

fleet talon Apr 3, 2020, 5:02 AM

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It's from the official pubgmobile website itself

steep notch Apr 3, 2020, 5:03 AM

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No

night cloak Apr 3, 2020, 5:03 AM

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Show me a screenshot.

fleet talon Apr 3, 2020, 5:03 AM

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📎 Screenshot_20200402-182025_Chrome.jpg

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And then I clicked the "apk download"

steep notch Apr 3, 2020, 5:04 AM

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Try to get app stor and get it that way

night cloak Apr 3, 2020, 5:04 AM

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@fleet talon what device do you have?

fleet talon Apr 3, 2020, 5:04 AM

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Samsung Galaxy A10 (?)

night cloak Apr 3, 2020, 5:04 AM

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Why dont you try downloading PUBG from Play Store then?

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Since it doesnt work for you via the website.

fleet talon Apr 3, 2020, 5:06 AM

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I have issues when downloading a large app from playstore when the playstore suddenly stops the downloading whenever it reaches somewhere around 80% of a large app.

But yeah fine, it looks like there's no other way.

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But thanks anyway

night cloak Apr 3, 2020, 5:07 AM

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I'm sorry how can I help you @analog light

sand path Apr 3, 2020, 5:08 AM

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Try using a dedicated installer from playstore, @fleet talon

polar marshBOT Apr 3, 2020, 5:08 AM

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@analog light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Apr 3, 2020, 5:09 AM

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Make sure you do read the #faq 1.2 @fleet talon

sand path Apr 3, 2020, 5:10 AM

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Try installing it via shareit etc @fleet talon

night cloak Apr 3, 2020, 5:10 AM

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@night cloak please don't quote the whole paragraphs hope you do have read #613267301243944960

fleet talon Apr 3, 2020, 5:10 AM

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Hmmm

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I dunt get it but I'll try

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Oh 7gb needed...

nova cloak Apr 3, 2020, 5:13 AM

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Is the Grafitti in each map 10 times achievement broken? I tried doing it but it doesn't register

night cloak Apr 3, 2020, 5:13 AM

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@nova cloak not broken

steep notch Apr 3, 2020, 5:13 AM

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@fleet talon when I got it it did that 2 you just have to do it a couple Times it gets old but it will download

nova cloak Apr 3, 2020, 5:14 AM

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U were able to complete it? @night cloak I did it twice in erangel, didn't register. The other 3 maps completed tho

fleet talon Apr 3, 2020, 5:14 AM

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Aight, can't have 7gb free space. I'll be just downloading the app from the playstore.. Thanks again!

night cloak Apr 3, 2020, 5:16 AM

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@nova cloak I just completed that achievement 3days ago. Maybe you can restart the game and check again

nova cloak Apr 3, 2020, 5:16 AM

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Well I did it yesterday, then tried again today. Nothing still

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Is there a way to report this somehow?

night cloak Apr 3, 2020, 5:17 AM

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#old
@nova cloak

nova cloak Apr 3, 2020, 5:17 AM

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Aight I will try that. Thank u

night cloak Apr 3, 2020, 5:18 AM

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👍

tardy kraken Apr 3, 2020, 5:21 AM

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well why this website midasbuy is on pubg mobile's official site looks like Fraud to me
amount got deducted from my bank account but i haven't got UC i even sent a mail at help@midasbuy.com nothing seems to work is there any other way to get refund or my money back ?

tawdry jasper Apr 3, 2020, 5:22 AM

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u have to wait for a reply @tardy kraken

sand path Apr 3, 2020, 5:22 AM

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Did you go to pubgmobile.com and clicked on purchase? @tardy kraken

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You may contact CS in game with the receipt. @tardy kraken

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Also

tawdry jasper Apr 3, 2020, 5:23 AM

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he said 'on pubg mobile's official site' so I assumed he did🤔

sand path Apr 3, 2020, 5:23 AM

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There are many fake .

tardy kraken Apr 3, 2020, 5:23 AM

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@sand path yep pubg mobile official site then clicked on purchase

sand path Apr 3, 2020, 5:23 AM

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Oki contact both.

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Cs in game and that.

tardy kraken Apr 3, 2020, 5:25 AM

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how can u explain me i don't know a single thing about it am new to this game

night cloak Apr 3, 2020, 5:25 AM

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Sometimes it may take up to 24hrs to get the UC to your account @tardy kraken