questions

[solemn spear]

@sand path I know this

I tried to login the vn version after a transferred it

[sand path]

Sorry I dont know much about VN

[solemn spear]

It was fine before. I was playing on a regular basis on the vn version. And one day I'm logging in like I normally would but instead of getting into my account it just created a new one.

@sand path Do you think you can redirect me to someone who knows more about vn version?

Because I've been trying to get this fixed for a while but tbh the customer support in game is not that helpful.

[sand path]

If someone here knows they will reply.

[solemn spear]

Good to know, and thanks

[young flame]

Hi

[glossy sable]

@solemn spear We only support the global version here, for VN you'll have to contact the in-game Customer Service, try it until you get to a human.

[young flame]

How do I cancel the link? Someone linked his account. How can I cancel his account

[south ravine]

Hello i need help

[polar marsh]

@ember nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south ravine]

Help me

[frigid depot]

These two arabs are cheating. One of them locked me with a suppressed akm from like 200. In a blink of an eye with only headshots . I spectated them and I release they have x-rays and autoaim. Please please ban them asap!

[young flame]

How do I cancel the link? Someone linked his account. How can I cancel his account

[crisp garden]

In the settings

[sick shale]

@young flame it's not possible to delete or unlink.

You can contact customer service to revoke access of that account

[young flame]

@sick shale There is no response

[sick shale]

@young flame Follow this

@frigid depot check #faq 5.1

[young flame]

@sick shale There is no response

I spent $ 1900 on my personal account. Is there a solution please?

[pliant parrot]

My game is constantly lag

[bold siren]

@pliant parrot:

https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490

[pliant parrot]

What is this

[rotund marlin]

Why r players with 0 kds allowed to be veterans

I have to refresh for 5 minutes until i find someone decent

0 kds dont even know how to rotate to zone how tf do they earn a veteran spot and make me waste time

Dumb feature smh

[sick shale]

Because it's based on the tier, not kd

[cloud wing]

Why is my ping so high even though I'm on WiFi

Constantly showing loading and request timed out

Also "Network is busy please try again later"

Anyone got suggestions???

[vagrant onyx]

@cloud wing try to rest the game and your wifi connection than wait for a bit than try again

[cloud wing]

@vagrant onyx bro this is my pimg outside game

ig its constantly showing loading

happens so often i can't play the game

Really annoying tbh

[vagrant onyx]

@cloud wing where you live ?

Pakistan ?

and since when you faced the high ping issue ( if its only today just wait for it a bit time than try again later )

[cloud wing]

Bangladesh
my ig country is set to India

Is it cuz of that

Cant change it for 130days

[vagrant onyx]

@cloud wing i have told you

Yes that game side rule

Sorry for this

[cloud wing]

😩

[night cloak]

ID

[polar marsh]

@solemn prism:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[solid yew]

@night cloak i called isp

and buyed new static ip

but problm not fixed till now

[sick shale]

Can I cancel crew challenge registration to add someone to roster?

[inner moss]

Can I cancel crew challenge registration to add someone to roster?
@sick shale I think so

[night cloak]

@sick shale you can cancel the crew challenge

[lime juniper]

What is this player's numeric user identification, @winter drift?

[inner moss]

6390078092

[polar marsh]

@inner moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final bear]

These guys are teaming up in bonus challenge!

Anybody here?

[marble fox]

Uhhh

[civic marsh]

Poco f1 is heating very much after latest Pubg update

[merry sandal]

Please report them in game, @final bear.

[final bear]

@merry sandal yeah I reported them.

[merry sandal]

Make sure you have no applications running in the background before playing the game, @civic marsh. I'm using the POCO F1 and it isn't an issue for me.

[inland plaza]

After upgrading to android 10 ....my sound system in pubg changed ...it is very strong which cause me ear pain and can't locate which side sound comrs

[merry sandal]

It is recommended that you use earphones/headphones while playing the same, @inland plaza. Please do so and adjust the volume as per your preference.

[civic marsh]

@Arasalan you play on WiFi or Mob data?

[merry sandal]

6390078092
Yes, @inner moss?

I mostly play on mobile data, @civic marsh.

[civic marsh]

After night 12 am there is no heating but the problem is during day time when there is more load on server

[polar marsh]

@west pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallen adder]

How much battery exactly does pubg's ultra take

Ultra sound option*

[merry sandal]

It really depends on one's device, @fallen adder. There is no exact figure to estimate it. I recommend trying it for a few matches and checking it yourself for your device.

[fallen adder]

Alright thanks @arsalan

[night cloak]

Why am I not able to loot my friends lootcrate during payload mode, Can't fetch his ID card cause of that

It gives a message when I click it, forgot what it was tho

[merry sandal]

A screenshot of the message would be really helpful in figuring out the issue, @night cloak. We cannot look into it otherwise.

[night cloak]

I'll get it

[polar marsh]

@proper axle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cyan portal]

If we play with hacker our I'd will be banned

?

[night cloak]

Am i the only one who gets a frozen screen sometimes and a weird sound during a match and need to restart app to fix it? So annoying

[queen grove]

Hey can I get help about age verification?

I accidentally made it no and I can now only play for 5 hours a day

[polar marsh]

@deep flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@queen grove you can change that after the count down resets

[queen grove]

man.... that is after a month....

[night cloak]

@cyan portal you'll get banned

@queen grove yep

[cyan portal]

@night cloak ohh

[shy tide]

Where is zombie mode 😩 😩

[queen grove]

it is not fair

there was not even a warning.

[cyan portal]

@night cloak pls add infection mode

[night cloak]

@shy tide it will be adding soon

[minor stump]

Pubg game unable to start

[shy tide]

@night cloak when

[night cloak]

@minor stump restart the game

@shy tide stay tuned in #news

[minor stump]

Just now
I restart the game still same error

[shy tide]

@night cloak😢 😢 😢

[night cloak]

@minor stump try that once again

[minor stump]

Ok

[queen grove]

@night cloak Isn't there any other way than waiting??

[night cloak]

That's the only option right now @queen grove

[tame kelp]

Me & my friend just have finished tdm though we are shown in match, restarted game still when we click start any match it show me "In match",

We both can't play game & can't send request to each other...

[minor stump]

Same eerror in match

I restarted t once again

I downloaded the resource file on e again and same error is coming

[undone plinth]

Hi Team. I am not able to enter into match. I am getting In a Match when i click on start. My previous match didnot end even though i am killed.

[merry sandal]

Please restart your game and click on the "Repair" button on the login screen, @tame kelp, @minor stump and @undone plinth.

[slow falcon]

Showing in match, please help.

[night cloak]

Please restart your game and click on the "Repair" button on the login screen, @tame kelp, @minor stump and @undone plinth.
@slow falcon

[undone plinth]

@merry sandal This seems to be bigger issue. If one of the team mate is disconnected due to glitch and other team members are killed - the match is not ending.

[slow falcon]

Yes

Server issue

[undone plinth]

@night cloak its not helping. my previous match didnot end it shows in match since 40 min to my friends This is highly impossible in the game

[night cloak]

@undone plinth repair the game

[tardy grove]

Hello smae issue here

[merry sandal]

If repairing does not help, let us know.

[tardy grove]

I think server messed up

I won last match still it didn't end

[undone plinth]

@night cloak Career results not even updated about previous match.

[slow falcon]

@tardy grove same

[tardy grove]

U was playing erangle?

[merry sandal]

Are you all playing on Asia?

[slow falcon]

Repaired but 17MB update downloading too slow

[undone plinth]

@tardy grove Yes. We ended in #2 but not yet updated. IT was erangal

[slow falcon]

@merry sandal yes

[tardy grove]

Or tdm?

@undone plinth ohh i guess we were in same match lol

[merry sandal]

If it is a server side issue, please be patient. It should be fixed in time.

[minor stump]

I was in the match and screen got hanged I am not able to play getting an error that I in match

[slow falcon]

Yes done, started match, issue solved.. please check

[tardy grove]

@slow falcon how

[night cloak]

@tardy grove restart your game and check if the issue if solved

[merry sandal]

Also let us know if it is fixed. That would be highly appreciated.

[tardy grove]

Yes solved.. but career results not updated

[slow falcon]

Repaired

[tardy grove]

I had 13kills lol

[slow falcon]

Routine repair..

[slate sky]

Hello

[night cloak]

@tardy grove it will be updated soon

[tardy grove]

Ok thanks

[polar marsh]

@slate sky:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow falcon]

Now playing match let me finish match to check if it again happens or not

[undone plinth]

@merry sandal we are able to play game after routine repair but career result not updated

@night cloak i played TDM after repair. career result is updated for TDM. But previous Erangal classc match result not posted yet

[weak spear]

We won a match but results are not uploaded

We played tdm also

[undone plinth]

@weak spear Please dont use abusive words. It hurts the people who are supporting us here

[weak spear]

That got updated but not the previous one

We had 35 kills

Still didn't get the results bro

[edgy pulsar]

Why isn't tdms working theyre rendering and nothing is working

[weak spear]

It's obvious to be angry

[merry sandal]

Your frustration is understandable. Please bear with us. All we can advise is to be patient.

[undone plinth]

@weak spear Angry is ok. But there is a way to communicate things. It doesnot help anyone one using abusive words

[weak spear]

What to do bro it happens in anger 🙃 @undone plinth

One match went nice and didn't get the results yet added so yeah frustrated a bit

[astral pulsar]

No Chicken dinner no point

[edgy pulsar]

I believe servers are weaken or aren't working probably its the reason behind all these reports

[merry sandal]

What server are you playing on? Is it Asia for everyone?

[astral pulsar]

Iam so sad

😔

[merry sandal]

That is most likely the case, @edgy pulsar. Thank you for understanding.

[astral pulsar]

@merry sandal please back my chicken dinner point

[craggy surge]

Why the pings are so damn high? Even using 1.1.1.1 vpn

Always stay 300-600ping!

[edgy pulsar]

@merry sandal Asia is bugged for me like infinite loading and it says in end cannot match/ connect with server something i use to push Asia but now i play Europe still if my frndz inv me to asia same problem appears

It shows 80 PING in game while joining but then infinite loading i believe its PUBGM servers problem as Middle East And Europe are working quite fine.

[weak spear]

No chicken no points

[merry sandal]

The game servers seem to be undergoing problems right now. Please bear with us.

[edgy pulsar]

We Will wait with patience for it to be fixed No problem take your Time & Good Luck.👍

[night cloak]

@undone plinth what do u mean ?

[light lodge]

Same

[light lodge]

Bro

I also had the same problem

[weak spear]

After so many bad matchs when u get a dinner and face these issues

[plush drift]

Why Tencent gaming is not answering anyone ?

[tardy grove]

16kills 😔

[night cloak]

It will be fixing soon please wait patiently

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @plush drift. Remember to read through #faq before asking questions in the support channels.

[edgy pulsar]

@plush drift They already replied saying just wait with patience and they're on it , hopefully will be fixed soon ✌

[weak spear]

@night cloak will we get our points???

[edgy pulsar]

Of course the points will be given after fixage Just wait :)

[light lodge]

How much time

[astral pulsar]

I will get my point back.

[edgy pulsar]

Points will be given to everyone just wait for it to be fixed atleast.
No fixed time for it to be fixed but i believe shall be fixed real soon , just take some chill and wait with patience my guys.

[vagrant onyx]

@weak spear @edgy pulsar @astral pulsar must likely don’t get faith to get the point back

[weak spear]

@edgy pulsarhope so bro

[merry sandal]

We unfortunately cannot guarantee whether the points will be given back. It depends on the nature of the issue.

Still, your understanding is greatly appreciated. 🙌

[light lodge]

@merry sandalBut we won the match

[astral pulsar]

@merry sandal @edgy pulsar Thanks you so much

[edgy pulsar]

@vagrant onyx i dont have the points issue tbh so im good haha ! But lets hope my servers bug would be fixed ✌

[austere pagoda]

can anyone give the link of pubgm report of hacker

[vagrant onyx]

@edgy pulsar okey
and thanks you

[storm flume]

Hello, @austere pagoda!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[light lodge]

Pls see this

[light lodge]

😡glitches

[weak spear]

Hope we get the points

[light lodge]

Same here

@weak spearlets hope for the best

[tardy geode]

Yesterday my ping was 40 to 70ms but now it reached 200ms+ why?

[solid yew]

i am a pubgm emulator player from india and every time i play on emulator with wifi we got indo lobby but if i play from mobile data we got indian lobby so what can i do for getting indian lobby on emulator with wifi because mobile data gives us 200+ ping , please help if anyone know solution

[lilac bay]

king

i can play with youu

[edgy pulsar]

Its a server issue going on the development team is on it to fix it , hopefully a good news of it to be fixed would be out soon.👍

[sand path]

Contact your isp and ask for an ip reset. @solid yew

[weak spear]

Thanks we got our points... @merry sandal

[merry sandal]

Awesome! 🙌

[solid yew]

@sand path ip resettled sir , but issue not fixed

[tardy grove]

@weak spear how..i didn't

[weak spear]

Just few minutes ago I checked the results ...and saw the previous dinner

Wait I think it will take time

[fallen adder]

is moonshine for vikendi still in pubg mobile?

[wanton mountain]

Hello

I have a problem who can help me?

[blazing saddle]

Hello, @wanton mountain. How may we help you?

[polar marsh]

@wanton mountain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse sleet]

Please note that stolen account issues will take up to 90 days on demand. Please answer all these questions very clearly, please we can process your request: Ⅰ. Do you have access to the PUBG Mobile account? - If no, please contact social media. - If yes, please keep the detailed information to us. Ⅱ. Nickname of Stolen Account: Ⅲ. Character ID: Ⅳ. When did you create your PUBG Mobile account? Ⅴ. With which platform do you have access to your PUBG Mobile account? (e.g. Facebook, Twitter, Game Center, Google Play etc.) Ⅵ. Your Full Name or nickname in the account of the social media platform. For example. Facebook: Name, Surname. Ⅶ. On which platform can the person who steals your account log into PUBG Mobile? (e.g. Facebook, Twitter, Game Center, Google Play etc.) Ⅷ. Which account should I remove with PUBG Mobile account? Ⅸ. Screenshot and dates of your first and last payment: After you send us all the information, we will help you dimension with this problem.

I answered all of them, but I was told something irrelevant. Please help me

[sand path]

What were you told? @obtuse sleet

[obtuse sleet]

I answered all of them, but I was told something irrelevant. @sand path

[sand path]

What was the irrelevant statement? @obtuse sleet

[obtuse sleet]

I do not remember bro @sand path

[sand path]

We cant help you without knowing what they said.

[obtuse sleet]

Can't we handle it in another way @sand path

[sand path]

That is the only way....Try again if you feel your request was ignored. @obtuse sleet

[obtuse sleet]

Please google play delete @sand path

The person who steals my account logs in from google play

@sand path @blazing saddle

Please delete google play

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @obtuse sleet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sick shale]

@obtuse sleet Contact customer service in-game and follow this to revoke access

[obtuse sleet]

Please my account s2 s3 s4 a5 s6 s7 s8 s9 s10 rp :(

@sick shale bro I answered all of them, but I was told something irrelevant.

[sick shale]

@obtuse sleet Just follow the image above, it should work but takes some time

[obtuse sleet]

Okey bro thank you

[sudden obsidian]

uo

i mean a found a website that sell something called sharpshotter and its biggest hack in game
why the page not b n e d ?

[blazing saddle]

You can report such websites to the in-game customer support, @sudden obsidian.

[obtuse sleet]

Bro please dm @blazing saddle

@sick shale bro do you speak turkish?

[steady talon]

Hello anyone here in support??

My brother getting this issue even after completing 1 hour he got 5 hour time out

@neon patio

[glossy sable]

@steady talon You can play again in 47 minutes, as it's written there.

[sudden obsidian]

and here i can`t ?

so why you make this discord just to ppl come here and say i saw a hack ?

[glossy sable]

No, we have no power over websites. You have to report them to the in-game Customer Support.
This Discord server has been created to gather the PUBGM players community. This support channel is being overlooked by volunteer staff; we can help you with client-sided technical issues.

[steady talon]

@glossy sablesir he got 5 hour timeout noe

Now

[glossy sable]

Sadly there is nothing we can do about it, @steady talon, it's your government's restriction.

[night cloak]

This discord channel is for general inquiries. And it is not possible to take down websites. All the developers can do is sue them which means legal issues, it can take months. There are thousands of websites like that. It can take 100+ years, @sudden obsidian.

[steady talon]

@glossy sablebro government never restrict for individual person lol

[night cloak]

Where are you from?

[glossy sable]

If you're found as being under 18 years old, you get that time restriction.

You're from India, correct?

[steady talon]

My brother is married obviously he is 18+

@night cloakINDIA

[storm willow]

He should have chosen age above 18 when the game prompts, instead he did less than 18

[ebon hazel]

@night cloak hii

[glossy sable]

Well, he ticked the "under 18" thingy when he created the account, then.

[steady talon]

@glossy sablecan we still select yes even during timeout

[night cloak]

@steady talon Unfortunately, this will be the case for them for at least 30 days. They can change their age from game settings once the cooldown period is over.

[steady talon]

@night cloakok ty for info

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ebon hazel. Remember to read through #faq before asking questions in the support channels.

[glossy sable]

We don't gift RP here if that's the question.

[ebon hazel]

Ok bro

[steady talon]

@ebon hazel check in youtube there is many giveaways going on

[night cloak]

Right.

[ebon hazel]

I try it

[crude meteor]

Whats up with the lag/desync

[polar marsh]

@strange vortex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crude meteor]

Also why are there clearly so many hackers!?

[winged canopy]

Hello

Do not shedI cannot log into my account. Is there anyone to help me?

Please

I need an official

[night cloak]

@winged canopy

[winged canopy]

@night cloakYes I hear you

[night cloak]

@winged canopy could you explain the problem

[exotic sorrel]

i reported this guy but ...come on PUBG Mobile team...clear this game

[storm flume]

Hello, @exotic sorrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[winged canopy]

I cannot log into my Gmail account

I want to link the game to a new account

[night cloak]

Refer #faq 4.6
@winged canopy

[twilit burrow]

hey guys what is shooting range

[polar marsh]

@exotic sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged canopy]

@night cloakYeah

[twilit burrow]

a mission said that i have to use shooting range 3 times

[night coral]

Please note that stolen account issues will take up to 90 days on demand. Please answer all these questions very clearly, please we can process your request: Ⅰ. Do you have access to the PUBG Mobile account? - If no, please contact social media. - If yes, please keep the detailed information to us. Ⅱ. Nickname of Stolen Account: Ⅲ. Character ID: Ⅳ. When did you create your PUBG Mobile account? Ⅴ. With which platform do you have access to your PUBG Mobile account? (e.g. Facebook, Twitter, Game Center, Google Play etc.) Ⅵ. Your Full Name or nickname in the account of the social media platform. For example. Facebook: Name, Surname. Ⅶ. On which platform can the person who steals your account log into PUBG Mobile? (e.g. Facebook, Twitter, Game Center, Google Play etc.) Ⅷ. Which account should I remove with PUBG Mobile account? Ⅸ. Screenshot and dates of your first and last payment: After you send us all the information, we will help you dimension with this problem.
@obtuse sleet @sand path

I made a similar request, but I was asked for less information than this, should I send anything additional? I don't want them to reject my request, as the response time is 90 days

90 days is a very long time

[obtuse sleet]

Im no pubg moderator bro

[winged canopy]

@polar marshcan you help me ?

[night coral]

@obtuse sleet I just mentioned it because I saw that you have the same doubt

[spring void]

@night coral what is the issue?

[night coral]

they stole my social network (Twitter) and are misusing my game

[spring void]

So, have you contacted ingame support? @night coral

[night coral]

Fortunately I have access to the Game Center, however I opened a request for support in another account

So, have you contacted ingame support? @night coral
@spring void yes, I got in touch, however they asked for little information and I don't want to waste time, because the deadline is too long. I'm afraid of rejecting my request

already changed a lot of game information, and spent my money there

UC in game

[spring void]

Account security is your own responsibility, if you cant recover it yourself, contact ingame support and provide the information they have asked for.

[obtuse sleet]

@spring void bro please dm help me

[night coral]

As I reported, I've already done the same, my question is how can I speed up the process and get it back as soon as possible @spring void

I spent the equivalent of 1.5 Brazilian salaries on it

minimum I ask is understanding and support of the game to help me and reassure this moment

[spring void]

@night coral unfortunately there is no other way. You will need to wait for ingame support, it may take less then 90 days.

[night coral]

Okay, this was one of my debts

just let me know, if the fact of making this request for another account can affect the result (remembering that I provided all the information because I still have access to the hacked account)

@spring void

[spring void]

No, if you have provided the information which proves your ownership it won't cause any issues.

[night coral]

Perfect. thank you 🥺

[crude meteor]

Why would you need two accounts

[oak verge]

Hi

[polar marsh]

@oak verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[exotic sorrel]

@storm flume in this link...why do i have to write the username ...the id should be more than enough because
most of them use chinese or arabic word...and not everyone use those word

[night cloak]

@exotic sorrel you can copy the username

[storm willow]

Search char ID and copy paste user name

[polar marsh]

@umbral bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[south cradle]

Hello, i want to PUBG ba_n him now

[night cloak]

How can I get that star ?

[south cradle]

https://www.facebook.com/4TGamingVip/videos/852575695258196/

He's livestream in Facebook hacking PUBG Mobile Global version

PUBG doesn't detects he is hacking

[dusk ravine]

@lime juniper All the methods that the game itself sends, tests made with other games have already been done, and both work normally, but no emulator game works, mainly PUBG Mobile.
The internet company changed my ip, changed dns and other things, but I still can't play with a connection problem with the game server.

[scarlet schooner]

Using GFX Tool is safe ??

[raw herald]

@south cradle You can report using this link http://cheater-report.pubgm.cc/

[lime juniper]

Are you using Wi-Fi, @dusk ravine?

[polar marsh]

@scarlet schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dusk ravine]

@lime juniper No, use by capo on pc

[lime juniper]

But i am using 1 GFX tool for an Year but no ban
It is a bit like stealing in the shop, @scarlet schooner. You might not be caught right away, but eventually you will.

[dusk ravine]

I play by the emulator

[lime juniper]

Do you have a cellular connection, @dusk ravine?

[scarlet schooner]

How can i get that star ??

[tough beacon]

Hello

[crystal juniper]

How can i report teaming

[tough beacon]

Actually i am 18 years old

[sand path]

Hello,

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc
@storm flume
@crystal juniper

[dusk ravine]

@lime juniper yes

[lime juniper]

Are you referring to this, @dusk ravine?

[tough beacon]

And by mistake my 18 plus option in NO ,now it takes 1 month to change ,i cant wait for 1 month hlp me pls change the option

[sand path]

You'll have to wait for the cooldown to change it @tough beacon

No other way

I suggest creating second account and playing in these quarantined days. @tough beacon

[scarlet schooner]

If i will not use GFX tool now so i will be safe or not ?

[sand path]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @scarlet schooner

[scarlet schooner]

When the new erangal 2.O is coming ?

[sick shale]

@night cloak It's for veterans, for more information go to friends list and you'll brothers in arms at the bottom

[storm willow]

@scarlet schooner No ETA

[dusk ravine]

@lime juniper

[sand path]

Gameloop?

[opaque cove]

@lime juniper is there a way I can log in to my account after deleting my Facebook

[sand path]

If you have another backup account linked @opaque cove

[dusk ravine]

Gameloop?
@sand path yes

@lime juniper
The other games work normally, normal ping. Only Pubg mobile has problems.

[opaque cove]

And if I don't have any

[sand path]

You can't

Unless you haven't logged out. You can link another. @opaque cove

[opaque cove]

Well that's months worth of progress gone

[sand path]

You can reactivate your Facebook account. @opaque cove no other way

[opaque cove]

It's completely deleted

For personal reasons

[dusk ravine]

In Brazil, several players are having problems, among them connection errors and high ping.
I bought the RP and I am unable to play, it is very complicated.

[night cloak]

Where can I buy an unknown code in cash

@lime juniper

I need help Pubg does not want to install I have that discord and I deleted all my photos even if I unload discord its not want I reset my phone its not want I restarted my phone always no help me

[autumn ivy]

When are you guys gonna add trading clothes?

[night cloak]

What?

@autumn ivy

[storm willow]

@night cloak Download with Wifi connection

[autumn ivy]

Not you. @night cloak

[storm willow]

And how much free space you have?

@night cloak you mean uc? https://www.pubgmobile.com/pay use this link

[night cloak]

i mean code uc

[frank canopy]

The ping on TDM domination is Shit Even tho im playing on Europe shows green 46ms but when I join the game it's goes up to 300-400 ms WTF is wrong with the potato servers

[polar marsh]

@frigid olive:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why are we only getting time limited in 2 year anniversary draw

Almost all my freind list did 70+ none got anything 👀 permanent

[hardy dirge]

Hello supporters I have problems with hackers .. i recording’s video from death repeat and take his ID

[plain sandal]

When does last zone close

[night cloak]

@hardy dirge

http://cheater-report.pubgm.cc

[hardy dirge]

Thanks

[night cloak]

@night cloak no advertising

[sturdy trench]

I with my squamate(ID:513506109) play this game almost every night at our place... Last day he got a temporarily frozen due to abnormalities detected in his emulator after update the latest version of gameloop which is for almost 2 months... I know very well as we are close to each other that he don't use any 3rd part app to cheat... But i think maybe there is a problem your system detect from the pc he use now... He recently told me that he got a job at OPPO Bangladesh as R & D... His office provided him a laptop which have some vpn & encryption tool... and unfortunately he use that pc to play the game... Maybe those things can be the reason for detecting abnormalities... So i humble request you to recheck the problem manually so that he can get valid to come back in the game or not...

[twilit burrow]

chek this bad ass hacker

[merry sandal]

Please report them in game, @twilit burrow.

[twilit burrow]

yes i did

but please ban him his such an annoyne

[night cloak]

Can i still know why i get frame drops when scoping in with bigger scopes than 4x scopes in my ipad(2018)? It used to be able to handle without any frame drops back when i started playing.

[polar marsh]

@twilit burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[crude meteor]

What in this update has caused the game to become laggy and De-Sync is a very big issue now? As well as why did the update not get rid of hackers?

[night cloak]

Can anyone tell me why all my sights on my weapons like red dot, holo, 3x, 4x, and 6x are all fuzzy like they aren’t defined lines like they should be I’ve put this in feedback but no one said anything, is it a bug I’ve repaired the game twice already

[barren warren]

I want to report teaming up players in solo i ha e video proof

[night cloak]

ono

@barren warren Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

http://cheater-report.pubgm.cc @barren warren , @twilit burrow

[solid yew]

@solid yew Yes, the static one.
@night cloak hi i got new static ip
but problm not solved till now sir

[steel wing]

@merry sandal could I share a video of mine containing hakcer footage at #old ?

[merry sandal]

You can upload cheaters' videos on http://cheater-report.pubgm.cc, @steel wing. #old is more for bug reports.

[steel wing]

Thank you

[acoustic rivet]

Hi

[south lark]

Guys game lagging please try to check I play always in Europe server and I am in Ukraine

[frigid depot]

I knew they were cheating even before I got killed and spectating them. Well done pubg 👏🏽👏🏽

[supple marsh]

منو يلعب pc?

[vagrant onyx]

English only @supple marsh

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @supple marsh.

[frigid depot]

@night cloak you said it is unlikely for you to get a feedback email!

[supple marsh]

oke sorry

i need arabic plyer on pc

[frigid depot]

@supple marsh ask in #pubg-mobile

[storm flume]

Use #activities to find other PUBG MOBILE players, @supple marsh.

[acoustic rivet]

Hi, I have a problem with my account is that the option to change the country does not appear and there are miscellaneous offers that do not appear in my account for what

[vagrant onyx]

@acoustic rivet hey
if you create the account in European side you wont have opining to change country
and about offer to get from other country using vpn is blocked since the release of update 0.14.0

[acoustic rivet]

@vagrant onyx I created my account in Iraq, but he tells me the account information is kept on the European side, is there a solution?

[night cloak]

Can anyone tell me why all my sights on my weapons like red dot, holo, 3x, 4x, and 6x are all fuzzy like they aren’t defined lines like they should be I’ve put this in feedback but no one said anything, is it a bug I’ve repaired the game twice already

[storm willow]

@night cloak do you have any screenshot or video so that we can understand it clearly

@acoustic rivet try asking customer service in game

[frigid depot]

@storm willow any news about unrestricting the game in some African countries like Sudan?

Hello?

[acoustic rivet]

Ok

[polar marsh]

@acoustic rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@frigid depot I don’t have any information on that.

[frigid depot]

@storm willow whom can I ask then?

[storm willow]

Will let you know if I get any information regarding the same.

[frigid depot]

Alright will wait

[exotic sorrel]

How to copy/paste an username from gameloop to a browser?

[night cloak]

@exotic sorrel #emulator-chat / #emulator-support

[polar marsh]

@frigid depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@frigid depot do you mean the game is blocked in that region?

Correct me if I’m wrong!

[frigid depot]

@storm willow yeah I get a message : restricted area

It has been so long

[storm willow]

Can you send screenshot?

Screenshot of the restricted message ? @frigid depot

[frigid depot]

@storm willow

I only can pass this message and login if I switch a VPN on

[storm willow]

@frigid depot can you ask in PUBGm mena server ? Link is in #613267301243944960 under partnered server.

[frigid depot]

Where to find that I'm bad at using this app @storm willow

[storm willow]

https://discord.gg/pubgm-mena

[frigid depot]

Yeah Yeah I tried that many times they don't replay or help

[storm willow]

Please send me your char ID ingame

[frigid depot]

OK, one sec

For more info, I now use the KRJP version and I had the same problem when I used to use the global one. Few months after the game has been launched out, the game wasn't restricted over here. After that I started to get the message everytime I try to login. I thought is servers problems but when I turned vpn on I logged in successfully.

@storm willow in-game ID : 6697796580

[storm willow]

Do you have the issue on Global Version now?

[frigid depot]

Yeah it still happening, now I deleted it

Everyone from my friends has the same problem too

[storm willow]

Does the ID belong to global client account ?

[frigid depot]

No to KRJP version account

My global in game name is NervAh

[storm willow]

@frigid depot install global client and let me know if you have the issue.

[frigid depot]

I installed it a week ago and I had the same issue already @storm willow

[storm willow]

For KR you need to contact KR customer Support

send me the char ID of global account

[rapid sleet]

How to get name change card? I had 1 but it randomly disappeared from bag. If it buyable from shop then in which section?

[frigid depot]

@storm willow check it out ☝🏾

[storm willow]

@rapid sleet shop/treasures

[dusty tree]

How do I get the bird without spending UC

[rapid sleet]

@storm willow Thanks

[zenith pilot]

Hello, a friend has jus been hacked

We think the hacker used the FB login

What can we do?

[vagrant onyx]

@zenith pilot entering a website to get free UC , skins is scam ( will lead your account getting hacked or get it banned )

[zenith pilot]

@vagrant onyx no

But is someone else has hack

This account of my friend

It take place just in this time a few minutes ago

Candice was kicked out of her account, and then I receive this message (it's a hacker

So what can we do please?

[frigid depot]

@storm willow are you looking into my problem?

[vagrant onyx]

@zenith pilot report his profile
( please notice to till your friend to avoid all website to get UC and skins )

that scam will take your money or hack your account

[storm willow]

@near glen you can use #pubg-mobile or #chat if you don’t need any assistance

[zenith pilot]

@vagrant onyx yeah okay the hacker get out of her account ( because she can login) and the FB was disactived

[storm willow]

@frigid depot it will take time, please ask after Monday atleast.

[frigid depot]

@storm willow yeah sure. Appreciate your help tho

[storm willow]

That’s why I said, if you don’t need any assistance move to #chat you may advice people on Dm

@near glen and use #media for screenshot failing to follow rules may result in penalty

[solemn magnet]

How can i report a player hacking

I have video proof

[storm flume]

Hello, @solemn magnet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@solemn magnet follow the bot message

[solid yew]

@lime juniper i am a pubgm emulator player from india and every time i play on emulator with wifi we got indo lobby but if i play from mobile data we got indian lobby so what can i do for getting indian lobby on emulator with wifi because mobile data gives us 200+ ping , please help if anyone know solution
(sorry for mention u but please do domething regarding thise issue )

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723 @solid yew

The issue is on the ISP side

[exotic sorrel]

welcome to pubg mobile you will crash/freeze soon

[storm willow]

@exotic sorrel #old

[polar marsh]

@livid mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal raven]

Yo

My game keeps crashing

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @normal raven. Remember to read through #faq before asking questions in the support channels.

[normal raven]

Why does my game keep crashing?

Right in the middle of a match

Happens always

I've never been able to finish a match

[vagrant onyx]

@normal raven you playing in ios or android and since when you facing crush ?

[normal raven]

Android

Since I last updated the game

Haven't been able to enjoy since

[plain sandal]

@lime juniper i have played 2 games in which the last zone never closes the clock shows 00:00 pls help

Ping to answer ↑

[normal raven]

It just keep crashing randomly everywhere... In a match, in the lobby .. you name it

[vagrant onyx]

@normal raven some issue has been reported
( try to log out than repair client )

[normal raven]

I have tried that as well

[vagrant onyx]

Or Reinstall the game if that didn’t help

[normal raven]

Reinstalled it as well

Did all I could

Cleared th space

Cleared the ram

Cleared the cache

[glossy sable]

Hello, @zenith pilot, have you been answered yet?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @solid yew.

Hello, @plain sandal!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[vagrant onyx]

@normal raven try to play in different device if you can

i recommend you just to go on settings do rest all settings

[glossy sable]

@normal raven What device are you on, and what are your specs?

[normal raven]

I am on redmi note 7 pro, 3gb ram,

Don't remember the processor

It worked flawlessly before the update

[vernal flume]

Wth

[normal raven]

Also, Im using the Pixel Experience custom rom

[glossy sable]

Sorry for the delay, was checking when it got released.

[normal raven]

You've been typing since ages

[glossy sable]

@normal raven As a general rule, each update numerous devices just become a bit "out of date", as the game requires slightly more to run smoothly, more recent devices can do better than older ones, even with the same specs. 3GB is close to what's recommended, so it might become no enough anymore to run the game smoothly. Try to play on lower graphics and see if it helps, since you said you already cleared RAM and storage.

[normal raven]

I play on lowest to get extreme fps

[glossy sable]

@vernal flume You either didn't let the game have access to your WiFi as the message states, either you're disconnected, either your device has a slow connection. Most of the time it's the latter, disable and re-enable WiFi on your device and it should work better.

[normal raven]

I'll try this now anyway

[glossy sable]

[normal raven]

@glossy sable It crashed again. I was in the lobby, checking for some settings which might have an effect. Didn't let me.

[glossy sable]

Try to reinstall it; I know you did it already, but this time try to clear the app's data before uninstalling it.

[normal raven]

Sure, will try

Thanks anyway

[glossy sable]

You're welcome, sorry if that didn't work.

[dusk ravine]

Another day without playing, and no action is taken, much less any response to the connection problem!

[loud burrow]

Hello Sir

!hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud burrow. Remember to read through #faq before asking questions in the support channels.

[pastel fjord]

اريد حل

[dusk ravine]

When can we play normally? @lime juniper

[tame belfry]

Please fix the problem , the game hangs and after restarted i cant complete my game ,, i go to GeorgePole and its hangs when I am landing 😭😭😭 ,,, my rank will go down cuz of this problem ,, that happened many times with me and with my friend

[night cloak]

Help!!! I can't even play anymore😠😠 it usually won't load into a game and when it does, I have all sorts of chat audio problems. I'm sick and tired of it

I'm playing on a Samsung galaxy tab s6

[polar marsh]

@remote chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@mild stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[trim cargo]

hopefully reinstalling ping for the 4th time will end the teleportation once and for all

[gusty ice]

how do i unequip stun grenade in inventory [evo ground]

[plush trout]

Hello

My account has been stolen and I want to get it back. I have proof of purchases from the Apple store

[vagrant onyx]

@plush trout

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[polar marsh]

@fallow knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[midnight current]

Looking for competitive clan

[idle idol]

hii🥺😭

[night cloak]

How do i report hacker

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@midnight current try #clans or #activities

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @idle idol. Remember to read through #faq before asking questions in the support channels.

[cosmic gazelle]

Have you guys changed something in Rating system of Solo?Im in Crown 3 and even if I die at 40+ Alive, I only get Minus 3-10 Max

I died at 45 and I only got -3

[storm willow]

@cosmic gazelle depends on lobby you are in, added weightage to kills and stuffs since version .16 I think

[tall crypt]

PUBG mobile should give a option where you can change our gaming regulation, like 360p, 480p, 720p, 900p, 1080p, etc. It would mush batter for player to optimize there game regarding on their device configuration.

[polar marsh]

@soft pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil cove]

Sir please can I use bagt tool for graphic please sir my game will be stuck suddenly sir please sir please help me 😭😭😭

[tame kelp]

Network issue facing from last 2 days, server disconnected issue in TDM,
increased...

[night cloak]

@fossil cove dm

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shrewd badger. Remember to read through #faq before asking questions in the support channels.

[shrewd badger]

There are still 3 sitter flying bike glitch

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @fossil cove.

[night cloak]

@tame kelp are you using WiFi or mobile data

@tall crypt instead of that you do have an option like smooth balanced HD or ultra HD...

@shrewd badger could you please record that and post that in #old

[alpine spoke]

Hi
How can I supply about cheaters I have a video where to send it ?

[storm flume]

Hello, @alpine spoke!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[alpine spoke]

I sent 4 videos about 4 cheaters so they weren't dealing with them, not even watching the video That link is useless
Before 5 days

[storm willow]

@alpine spoke it takes time to manually review, the team gets lot of submissions, please wait patiently.

[alpine spoke]

@storm willowI hope so thank you

[soft tusk]

This update was so worst..to much lag with 30 ping also

So many I reinstall

So many times reinstall

[tacit canyon]

Xan someone tell me about what is coming in the next update because im Egerly waiting for it

[storm willow]

Artic mode coming on April 16, May be ingame update, no information on it though.

@soft tusk did you try repair ? What device are your using?

[soft tusk]

3 times I did it

Iam usin onelus 7pro @storm willow

[storm willow]

@soft tusk https://discordapp.com/channels/393088095840370689/481200416349224980/689822174907072519

[split kernel]

Hello I connect my account Facebook on my account on pubg mobile and there is some one he hacked my account on Facebook.. I need to cancel my connection on my account from Facebook to pubg please my id on pubg is 5106878226

Anyone can help me please!?

[storm willow]

Do you have access to one of the linked account?

You may recover Facebook and change password/ turn on 2fa @split kernel

also read #faq 2.5

[polar marsh]

@split kernel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @split kernel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

His name is G L I T C H ID : 5547137423

I can’t even report him, doesn’t let me...

[split kernel]

I readed but you didn’t understand me my account on pubg its work but my account on fb its baaaanned thats why I won’t to change my account or cancel my connection from game to fb

[night cloak]

My mans has speed hack auto aim

@storm willow

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@split kernel you need to contact customer support and explain the issue.

Mail ID is in #613267301243944960

Or use ingame CS

[split kernel]

How i can contact customer support?

[dusty tree]

How do you get those golden stars, in events?

[night cloak]

It's in the settings next to log out @split kernel

[storm flume]

You can contact the customer service via the game settings, @split kernel. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

@dusty tree from the 2nd Anniversary supplies you can get the stars(in shop-treasures)

[vale eagle]

Is anyone having facebook login error? "Autorized revoked" if anyone have any solution please.

[boreal raptor]

Where can i report someone

[storm flume]

Hello, @boreal raptor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[brittle jackal]

Hi
How can i transfer my pubg acc from FB to another one

[night cloak]

@brittle jackal you mean adding another social media account to the linked account

[brittle jackal]

@night cloak I already connect my acc to fb & game center.
I've unlink the game center and keep the fb but when i want to add a Twitter or gmail theres no option for that

The button that suppos to be there is missing.

[night cloak]

Please do refer #faq 2.5

@brittle jackal

[brittle jackal]

What??

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @brittle jackal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tawdry zealot]

I can't connect to the PUBG MOBILE servers:(

[storm willow]

@brittle jackal Account cannot be unlinked

[night cloak]

@tawdry zealot make sure that your internet is fine

[storm flume]

Please refer to subpoint 2.4 in #faq for further information, @brittle jackal. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tawdry zealot]

@tawdry zealot make sure that your internet is fine
@night cloak my Internet is working

[haughty cypress]

working and fine are two different things tho

[tawdry zealot]

It keeps saying server did not respond

[night cloak]

Refer #faq 4.10
@tawdry zealot

[arctic plover]

I have an issue whenever I play the game and when I complete a mtach the audio glitch gets started in which I coukd not speak with my teammates and and I couldn't hear this thing happening from 3months

[night cloak]

Is auto clicker safe i use it in create opening

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

@arctic plover restart the game if it doesn't helps you out. Then try repairing the game

[arctic plover]

@night cloak it helps when I restart

But ho many times should I

I also get fed up

My teammates too

[night cloak]

Please do report that in #old @arctic plover

[quasi hare]

Sorry to bother you guys. But I have a question if any one can help me with that. I'm a emulator player and have a potato pc so when i play pubg mobile in gameloop the game lags too much and when enemy is nearby it literally freezes. So I have installed MEMU emulator yesterday and have been playing the game in that since and haven't had that issue after that in low settings I got 35-40 fps whereas gameloop only gives 20-24fps. so my question is will I get banned using MEMU emulator?? though it also detects emulator in game like gameloop.

please can anybody help me with that??

[night cloak]

@quasi hare We do not recommend any other emulator.

[slim fjord]

Hello. I am a regular emulator player of pubg mobile from your offical tencent gaming buddy (Gameloop). Although having a 50Mb/ps net spped and an medium graphics card i am facing really a lot of lag and glitch issues which makes completely imposible to stay in the match. I swear please improve the necessary things and fix these lag issues. it is much critical. Below is the video proof of what is happening. I swear the team to please work on it and fix the emulator or the game as soon as possible.🙏

[night cloak]

@slim fjord Please email the gameloop developers. This is not their server.

[slim fjord]

the video proof of critical lag and glitches

but the problem is with the game mostly

critical lag\

[night cloak]

@quasi hare We do not recommend the use of other emulators and cannot confirm the risk. But at the end, it's your choice to make the move you want to make.

@slim fjord The game is designed for mobile players. It is now up to the developers of the emulator to optimise it.

[quasi hare]

man it's confusing for a potato pc player like me and I don't even own a good phone to play the game so i guess I have to stop playing.

[night cloak]

#emulator-chat / #emulator-support

You can try the PUBG Mobile LITE game. It is for low tier phones.

[slim fjord]

where is the emulator chat. please metion that channel

[night cloak]

It is not required. These are general information.

[slim fjord]

@night cloak

[night cloak]

But if you wish to get to the emulator related channel, follow the bot:

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @slim fjord.

[dawn cedar]

what does that mean ?

[slim fjord]

it is showing the description but not showing the emlator emoji

[onyx cairn]

Assign yourself the <@&504983517831364610> role by reacting to 🇪 in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @slim fjord

[night cloak]

@dawn cedar It means login to the game on 21st March, every year.

[quasi hare]

@night cloak no use playing lite cause all other friends of mine play the original version of PUBG Mobile so it would be no fun for me to play alone and. it would have been great if lite players got matched with regular players . otherwise i don't like playing solos.

[night cloak]

Welp, then it's your choice now.

[solid yew]

@night cloak hi sir what to do next please help

@night cloak u blocked me in dm so why u tell me to dm sir ?

[sand path]

[night cloak]

@solid yew Can you install an app called 1.1.1.1, turn on WARP mode from its settings and then open the game? See if the problem still persists. And my DMs is off.

[solid yew]

@night cloak u blocked me in dm so why u tell me to dm sir ?
@solid yew extremely sorry sir if i tell u anything wrong

[night cloak]

My DMs is off, you are not blocked.

[solid yew]

@night cloak this app is not compatible for emulator so i cant install in emulator

and i used thise in pc but not useful

[night cloak]

@polar marsh Other emulators are 3rd party. GameLoop is partnered with PUBG Mobile

@solid yew I mean do it on your phone and use the Internet on your PC using an USB cable.

Make sure your phone is connected to the same WiFi.

[river crown]

okay i have a question....

[burnt glen]

Hi

[vagrant onyx]

@river crown hey what is it ?

[river crown]

Team Codes seem to not be working atm and we don't know why

[polar marsh]

@burnt glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hidden kite]

Привет у меня проблемма в пубг было обращение поповоду доната сказали идет разберательство и потом закрыли заявку через 2 дня новый чат с сапортом открыть немогу что делать ? Проблемма была в том что при донате списыали 2 раза а зачисляли 1?

[river crown]

but yeah team codes are not working for us

and we've been restarting it and generating new codes but they don't seem to work either

[pearl tendon]

Hi whos can help me

[vagrant onyx]

@river crown maybe try again an a bit

@pearl tendon hey what is it ?

[river crown]

alright thanks @vagrant onyx

[pearl tendon]

Icant log in with facebook

[vagrant onyx]

@pearl tendon what you mean ?

[pearl tendon]

Authentication was rejected

[serene axle]

Hey I need a help

I can't find ragegear pickup

[vagrant onyx]

@serene axle RageGear PickUp was removed

[serene axle]

Oh

Then how do I complete achievement

[quartz wave]

@vagrant onyx Are there any possibilities of bringing back Infection mode likely the amusement park?

[fickle atlas]

Is there an email address to report hacker?

[serene axle]

Bruh

[hidden kite]

Привет у меня проблемма в пубг было обращение поповоду доната сказали идет разберательство и потом закрыли заявку через 2 дня новый чат с сапортом открыть немогу что делать ? Проблемма была в том что при донате списыали 2 раза а зачисляли 1?

[vagrant onyx]

@pearl tendon log out or try to log in throw the app or the browser and wait a bit
make sure of that

@hidden kite english

[storm flume]

Please do not use any other language aside from English in this channel, @hidden kite. Refer to #613267301243944960 for language channels.

[vagrant onyx]

@fickle atlas yes

[storm flume]

Hello, @fickle atlas!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Hello, I forgot the username of my account, I know the password. Can you help me?

[quartz wave]

Can any mods answer my question..?
Are there any possibilities of bringing back infection mode...?

[pearl tendon]

English only

[night cloak]

Hello, I forgot the username of my account, I know the password. Can you help me?

@vagrant onyx

[vagrant onyx]

@quartz wave sorry for this
There is no info about the infection mode where it is coming back or not

@night cloak yes

What was it linked on ?

[night cloak]

Twitter

[vagrant onyx]

@night cloak you either can remember the user name
or log in using email address

head over here

https://help.twitter.com/en

[keen sandal]

How to Complete Brothers in Arms?

[storm willow]

@keen sandal Check your friend list, you will find the option brothers in arm

[junior tiger]

can anyone help me? im having connection issues even at 20-40ms

[frank glacier]

Pls help

Someone hacked my pubg account

Pls pls helpTencent games

I will provide every basic information about my account

Actually someone hacked my facebook now hacked my pubg account

[night cloak]

@frank glacier Please recover your Facebook account.

If that doesn't help, contact customer service in-game.

[frank glacier]

@night cloak no they didnt answer

[iron dagger]

@night cloak

[frank glacier]

Pls help me community

[night cloak]

@iron dagger Yes?

[frank glacier]

Pls i beg u community i have played that account for 1 and half year

And now it is Hacked

I will provide every basic information of my account

[night cloak]

@frank glacier You won't get account related help in discord. Contact customer support in-game. It can take around 1-4 days to get reply, as it's the weekend. Best bet is to recover Facebook, which can be done quicker.

[frank glacier]

About year and date

[junior tiger]

nvm im dumb

[frank glacier]

@night cloak sister my facebook's information is all changed

[night cloak]

@junior tiger Can you elaborate your issue?

[frank glacier]

What can i do pls tell

[night cloak]

@frank glacier Go to https://www.facebook.com/hacked.

[frank glacier]

It does'nt work @night cloak

[junior tiger]

@night cloak my issue is that my ping is really good but my in game responses are really delayed. This doesnt seem to be a problem with my device (iphone 11) because the issue is only present about 60% of the time.

[night cloak]

If you provide valid photo ID, it should make the Facebook believe that you are the owner, @frank glacier. If that doesn't work, customer service in game is the only option but it can take some time to get a reply.

Is an admin able to message me I have reported a bug glitch and I have video evidence but no one has responded to the feedback in three days

[frank glacier]

@night cloak where i have to give valid photo id

[night cloak]

@junior tiger I personally had similar issues when I used a hotel WiFi once to play the game. Can you try playing using mobile data? If you are on WiFi. Or, vice versa. Basically switch internet connection.

@frank glacier I believe, it's somewhere here: https://www.facebook.com/hacked. Tap on forgot password, enter your Facebook identification number/username and follow up with it.

[frank glacier]

@night cloak where i have to give my facebook valid photo id

[night cloak]

@night cloak You can post it in #old. There might not be any reply but the developers will look into the issue.

[junior tiger]

@night cloak ive tried both mobile data and wifi and the issue is unfortunately present on both networks. The weird part is that the problem comes and goes and only happens in pubgm but not other games so im thinking it might be a server connection issue with my area.

do you think Error would be able to look into the problem for me? or should i contact in game support

[night cloak]

@junior tiger May I know where you are from? And you can contact customer's service in-game for that.

[junior tiger]

@night cloak Toronto, Canada. my ping is usually 20-40ms so you can imagine the frustration when the game is reacting as if i have 200ms 😭

[frank glacier]

It Doesnt work

I will going mad

Pls can i talk to tencent in this server pls

I promise i will provide every basic information about my pungm account

[junior tiger]

@frank glacier you will have to contact facebook support to recover your facebook account. If you want to recover ur pubg account then i think you'll have to talk to in game support and wait.

[frank glacier]

Bro the hacker has changed phone no. And deactivated my account

I will forget my facebook account but cant forget my pubgm account

[night cloak]

@junior tiger That's really sad. But we did not receive any other complaints from your region, can't say it's a regional problem. But the in-game support can provide you the main source of the problem, I believe.

[frank glacier]

I have playong pubg for over 1 and half years

@night cloak pls help sister pls help i beg u sister

I am so sad now

[night cloak]

@frank glacier You are playing for 1 and half a year but did not think about adding a secondary login method? Anyway, unfortunately there's no other option other than these two. You gotta be patient. I know it is frustrating to get locked out of your own account, but unfortunately this is the way.

[frank glacier]

It means u cant halp me

[night cloak]

Only you can help yourself. I only can show you where to contact.

[arctic plover]

I have an issue whenever I play the game and when I complete a mtach the audio glitch gets started in which I coukd not speak with my teammates and and I couldn't hear this thing happening from 3months @night cloak

[night cloak]

@arctic plover Can you try playing with randoms and see if the issue persists?

[arctic plover]

Yeah the issue continues

I have tried it already

[silk oyster]

Hi, I have a problem, help me, plz

[night cloak]

@arctic plover Report it in #old.

@silk oyster Chat feature will be available once the age you selected in game turns 16.

[silk oyster]

But I am already over 16 years old, what should I do?

[scenic inlet]

My account has stopped working, I need help

[night cloak]

prime plus option not showing..

@silk oyster Your in-game* age. The game asked for your age, maybe during registration and you chose under 16.

@scenic inlet Can you elaborate?

@night cloak

[silk oyster]

But how can this be fixed now? @night cloak

[night cloak]

@night cloak restart the game and if you can't see the option contact the support via in game

@silk oyster It cannot be fixed. You can only chat once the age you selected turns 16.

@night cloak it is not showing more than 5 months😩

@night cloak @night cloak

[scenic inlet]

My account is broken and I cannot access it

[night cloak]

Contact them via in game or mail them [e-mail]
@night cloak

[storm willow]

@scenic inlet need more info!

[night cloak]

@scenic inlet could you explain that

[scenic inlet]

Do you want my account ID?

[night cloak]

@scenic inlet Is your account banned? Can you show a screenshot?

[silk oyster]

but because the return that I chose should be 16 years old, is it possible to somehow verify this? @night cloak

[scenic inlet]

Yes

[night cloak]

@silk oyster It is not, unfortunately.

@scenic inlet Screenshot?

[polar marsh]

@scenic inlet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silk oyster]

@night cloak it's bad (

[night cloak]

Unfortunately.

[silk oyster]

@night cloak Can I somehow contact the developers and ask for a fix?

[night cloak]

@silk oyster You can try to contact the customer's service in-game. But I've never seen someone got the restriction lifted. You see there are legal issues, as children cannot protect their online privacy.

[silk oyster]

Ok, thanks @night cloak

[viral reef]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @viral reef. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@viral reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[junior tiger]

@night cloak this is so sad. i just downloaded game for peace and even their 250ms servers lag less than pubgmobile 😭 i cant seem to figure out why im lagging so badly

[smoky oracle]

May i know who's responsible if i loose my trophy here because of bad graphics and high ping? Pubg emulator

[trim helm]

hello. recently, my account was banned for 10 years, for the reason that I went with a non-official emulator. can you unban my account? After all, I have no interest in playing your game at all. My account I have been pumping since season 3 and called friends to this game. Who would have thought that my account would be banned for some emulator, I did not know that you can not play with blue stacks. Here is after ban I looked on YouTube and it turned out that need to play with your gameloop. I downloaded and now I have no desire to play Pubg Mobile without access to my account. You are welcome. Unzip my account so that I can continue to release videos to my YouTube channel. Thanks!

My id: 5287298416
My nickname: シPG×Lokin

[polar marsh]

@molten basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@trim helm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @smoky oracle.

[night cloak]

Guys where can I buy a uc gift card

UC gift cards???
@night cloak

yea

[late dove]

@polar marsh 5556906964 ID hesabım

[night cloak]

@night cloak i want buy code of uc for 60 uc

hello

[simple vapor]

Points were not awarded. Can you do something with it? (id: 514041275)

[night cloak]

please help

Do you mean Google play gift cards or something like that @night cloak

@simple vapor restart you game and check again

@late dove could you explain what the issue

[simple vapor]

@night cloak it didn't help

[night cloak]

@night cloak There are UC codes that can be used on site pubgmobile.com/pay

uc gift card code

[late dove]

@night cloakMy 5556906964 ID account has been closed for 3 months. I request to open my account. My account has been closed during mobile data transfer via wi-fi connection.

[night cloak]

I have purchased a UC code from this site

I have used it

[north skiff]

Dear PUBG Support @polar marsh ,

My name is MINAR. I am currently working for OPPO Bangladesh in the Research & Development department.
My PUBG player ID is 513506109 and game nickname: 爪ＩＮ卂尺.

On 2020.03.26 while I was playing, a sudden popup message came, said that my account has been temporarily frozen due to abnormalities detected in my emulator and update my emulator to the latest version. However, I updated the emulator yesterday before it happened and I didn't do anything else that might cause my account to get locked.

But, it seems to me that there may be some reasons for detecting abnormalities in the system. As I am working for OPPO R&D, I need to use OPPO's dedicated VPN and some encryption tools on my laptop and my laptop is in the test mode, which might cause change some data of the emulator. Every time before starting the game, I turn off all of the tools that I used for the work. But I was totally unaware that the data of my emulator could be corrupted.

However, as I didn't do anything intentionally and was playing with integrity, so you should unlock my account now, not two months later. Please consider for my remaining royal pass missions, UC and also the lockdown situation all over the world. I’m spending my time, money, not for being blocked. If you need anything just let me know. But must unlock my account now.

Check all my recent game plays, nothing happened that might hamper the fair gameplay environment.

image.png

[night cloak]

@night cloak where did you buy these

https://www.midasbuy.com/in/redeem/pubgm

[nova beacon]

Why couldnt i get the thank you title?

[night cloak]

@late dove did you mean banned

[nova beacon]

@night cloak how can i get the thank you title

[late dove]

@night cloak 3 mount yes

[night cloak]

@nova beacon

https://discordapp.com/channels/393088095840370689/481200416349224980/691445255836532807

[nova beacon]

Ok one more when does arctic mode come out

[night cloak]

@night cloak i have redeem the code

[nova beacon]

@night cloak can you send gun skins to your friends

[night cloak]

i bought it from go cardi, is there another site?

[sand path]

@nova beacon april 16

@nova beacon and no you cant send.

[late dove]

I request that my account be opened

I request that my account be opened

Help

[sand path]

What happened to your account?

[storm willow]

@north skiff Contact Customer Support as in the screenshot you send - clickfile claim and explain.

[old laurel]

Hello
I play KRJP Pubgm version, I’m in Europe server rank ace, but unlike global pubgm version, krjp version doesn’t show my current position in the server ranking and says “unranked”
My question is - can I reach conqueror tier in krjp version?

[night cloak]

@nova beacon hope that he will love that vss

[storm willow]

ask KRJP support @old laurel we do support only global client

[shadow venture]

I have issue i'm pushing for conquer fpp ace but my main menu showing ttp bronze 4

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @late dove. Remember to read through #faq before asking questions in the support channels.

[storm willow]

Ranking should be same, still confirm with KR support @old laurel

[old laurel]

@storm willow thanks for the info

[shadow venture]

Any please help 🙏 6 day pushing for conquer day night i have issue not showing my rank

[stuck harbor]

Can we get carlo for free like from event vouchers

[onyx cairn]

@lime minnow state your issue here, please.

[late dove]

638363268565565461> 5556906964 My account is 3 months saved I tried the effect of the system on cheating I regret :) I need to take the 12royalpass, I request it to be opened again.

[shell vault]

plzz

there are many hackers

[storm flume]

Hello, @shell vault!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[shadow venture]

I have issue i'm pushing for conquer fpp ace but my main menu showing ttp bronze 4 please help

[stuck harbor]

@storm willow can we get carlo event to get vouchers

[storm willow]

@shadow venture please wait, I will get back to you.

[late dove]

@storm flume 638363268565565461> 5556906964 My account is 3 months saved I tried the effect of the system on cheating I regret :) I need to take the 12royalpass, I request it to be opened again.

[storm willow]

@stuck harbor I don’t think it’s possible now yet the future is unpredictable.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @late dove.

[vagrant onyx]

@shadow venture likey FPP wont show your higher rank in your profile ( and your rank not rest )

[late dove]

@storm flume my account opens wi-fi and mobile data migration



[stuck harbor]

@storm willow give us carlo voucher event or just remove that scrolling feature from gliding.

[storm willow]

@stuck harbor #old you may post feedback there

[late dove]

my account opens wi-fi and mobile data migration



@storm flumemy account opens wi-fi and mobile data migration



[shadow venture]

@vagrant onyx i don't understand can u please explain

[late dove]

@storm flumemy account opens wi-fi and mobile data migration

[storm willow]

@late dove screenshot

[late dove]

@polar marshmy account opens wi-fi and mobile data migration

[topaz hearth]

Wtf is wrong with u pubgm ? I had downloaded all maps and resources. Just now I got 17mb update and now I need to re-download all things. Is this a joke??

[storm willow]

iOS or android?

Do you have screenshot of the message!? @topaz hearth

[polar marsh]

@late dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz hearth]

@storm willow no I just got it as a in-game update

[storm willow]

That shouldn’t ask to re- download @topaz hearth did you get the message saying re download ?

[topaz hearth]

@storm willow no After the update the game opened and all those maps and resources were not downloaded. All my control were reset, peek,quickscope were disabled. Graphics was changed to hdr.
I had a tournament in Miramar RN. Can't play

[sand path]

Did you do repair? @topaz hearth

There wasn't supposed to be any update.

[solemn halo]

I need help... whenever i play on wifi the server connect to some other country..i am from India and i purchased a cricket dress. Which is not available while i play from wifi..it says not available on this server..and bonus challenge is also not available in my account when i play on wifi..i am tired..i reset my wifi

[night cloak]

@solemn halo Call your ISP and tell them to change the IP address.

[solemn halo]

They say that there is no problem from our side...can i change my ip..is it possible?

[edgy pulsar]

Tdm not working still and so is arena.

[topaz hearth]

@sand path no. Then how did I got that stupid update

[polar marsh]

@vestal willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@shadow venture can you send screenshot from that account itself ? (Login That Account )

[hollow echo]

Bruh

[night cloak]

@hollow echo that's strange

[sharp onyx]

Is the game not working for others too? I cant seem to login and it says it is unable to conmect to server

[night cloak]

@sharp onyx refer #faq 4.10

[violet urchin]

In the most recent update it said update a killcam being added, however I have not been able to find out how to enable this since the new update to view the killcam, how can this be done??

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@violet urchin It should be in your basic settings. If you cannot find it, set your graphics to balanced and restart your game.

[violet urchin]

Thank you so much, i'll check now, i didnt know it had to be enabled

[lapis lichen]

Hello when we report a cheater on the official link of pubg (report a cheater) how much does it take to get a response ?

[frank glacier]

Hello

I have created a new account

I have lost my real account 😞

Hacked by someone

And pubg didn't help me

[storm willow]

@frank glacier do you have access to atleast one linked account ?

[frank glacier]

@storm willow no bro first my Facebook account hacked and now pubg account

[storm willow]

Account security is your own responsibility. Do not share your credentials to anyone, don’t get scammed on Fake UC/ skin websites

Always Enable 2fa in social media account

[storm flume]

Hello, @lapis lichen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

There is no fixed time, the reports will be processed and actions will be taken. @lapis lichen

[safe mango]

I don't want to play global server please help
I want to make the transition turkey.

[lusty rover]

My friend id hack by someone and who hack goes to his Facebook and do abusing and Facebook ban them and his id was permanent disable and his username in pubgm is - DEVIL々VISHANT

[finite timber]

Hi i want to know something

[vagrant onyx]

@lusty rover

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

@finite timber hey what is it ?

[finite timber]

@vagrant onyx i want to know please .. why the cheaters in pubg mobile increase every day

@finite timber @vagrant onyx i report them every time and they dont get ban why?

[lusty rover]

@vagrant onyx

[safe mango]

Is there an official here now?
I don't want to play global server please help
I want to make the transition turkey.

[storm flume]

Hello, @finite timber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lusty rover]

What i do about that

[vagrant onyx]

@finite timber its take time ?

@lusty rover read its helpful

@safe mango what you mean ?

[finite timber]

@vagrant onyx lol yes bro are you dont playing pubg ? Cheaters everywhere hw can u play ?

[safe mango]

i don't want to play global version

[vagrant onyx]

@safe mango this is global english server

[safe mango]

I want to make the transition turkey

[lusty rover]

Bro my friend id was hacked no cheater are found @vagrant onyx

[vagrant onyx]

@safe mango transition ?

[safe mango]

yea

[vagrant onyx]

you mean like change the game Language or what ?

[lusty rover]

@vagrant onyxBro my friend id was hacked no cheater are found @Yore Safe VRT

[safe mango]

i don't want to play vietnamese.

I want to change the old versions turkey section.

[vagrant onyx]

@safe mango contact customer service

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @safe mango. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lusty rover]

My friend id hack by someone and who hack goes to his Facebook and do abusing and Facebook ban them and his id was permanent disable and his username in pubgm is - DEVIL々VISHANT

[safe mango]

how can I do it

[vagrant onyx]

@lusty rover id hacked please try to contact facebook support
and if you have still access to other log in method let me know

[safe mango]

customer service
how can I reach

[vagrant onyx]

@safe mango did you log in your acc in Vietnamese version ?

[winged sand]

Help

[vagrant onyx]

@winged sand hey what is it ?

[polar marsh]

@winged sand:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal grove]

india pubg escort result live

[safe mango]

when i first started there was turkish
then download and download in pc format
this time it was vietnamese version

[signal grove]

show me

[vagrant onyx]

@winged sand if you account is banned follow the bot message

So what is it @winged sand ?

[safe mango]

I want to go back to the old version.
Turkish language

[vagrant onyx]

@winged sand okey

[winged sand]

Thanks

[storm flume]

Hello, @winged sand!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[winged sand]

Abusive and disturbing speaks

[vagrant onyx]

Follow the bot message

Report him in his profile

[cosmic gazelle]

Hey Guys I need a suggestion.
I want 5 more materials to upgrade my Lizard m416 at LVL 4.
I've spin for total of 207 times till now.
Should I wait for next Gun skin from which I can get material and new skin too or should I continue to spin this only?in this, on 200 spins I'll get guaranteed 4 materials.
P.S- Im confused that what if I had to spend more in next spin or whatever for materials(upcoming new spin)

[opaque saffron]

Why can't I link 2 accounts to the game?

[storm willow]

@cosmic gazelle it’s totally your choice

[storm flume]

Please refer to subpoint 2.4 in #faq for further information, @opaque saffron. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[cosmic gazelle]

@storm willow just a suggestion?like its worthy as I'll get guaranteed 4 materials in this spin if I spin for 200 times.
In next spin I'll get new items but what if I dont get the materials and if I had to spend more

[night cloak]

@opaque saffron Ever heard of WeChat?

[storm willow]

@cosmic gazelle it’s all random, so you gotta decide yourself.

[cosmic gazelle]

I guess I should just wait as this event will end on 10th, so will wait till then...if nothing comes before 10th then will spin

I've 1 more question related to ranking.
In Solo,I'm in Crown 3, I came Top 45 and still just got -3, did you guys changed the rating system?

[safe mango]

@storm willow Bro help please

i don't want vietnamese version
old version turkish language i want help

[storm willow]

The rating depends on multiple factors survival/kill and damage. Since .16 version your kill has added weightage on rating points @cosmic gazelle

[night cloak]

are you talking about the game or the language role in here@safe mango

[storm willow]

@safe mango did you login on Vietnamese Version?

[safe mango]

yes damn

I want to switch to the old Turkish language version

[storm willow]

You can’t revert to global version.

[cosmic gazelle]

@storm willow my kills were just 2 and got -3 , like its cool, before I use to get 15+ Negative points but now I'm getting less negative points.

[safe mango]

Is there such a nonsense?

how can i not return?

[cosmic gazelle]

@night cloak ?

[safe mango]

There can be no such disgrace.
who took off is for this vientam
I have to swear at him.

[lapis lichen]

@storm willow thanks a lot. I hope that you are doing the best to stop cheaters because the game is so boring when ur ennemie is using hacks