questions

[tawny knoll]

@night cloak why would the game reward cheaters ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar tinsel]

Hi when coming white tiger AKM?

[tawny knoll]

Please move to #pubg-mobile as that is not a legitimate problem, send a message here only if you need help with the game.

[night cloak]

Hey Fam, does anyone know when this mode will be available on PUBGM? It’s an achievement that I want to complete but have to wait for the mode to be released. Thanks 🙏

[tawny knoll]

Same goes for you, Clazie. But all I know it should have been released. I can ask for you in the Beta Tester discord to see when it could be released.

[night cloak]

Thanks

[tawny knoll]

@night cloak asked, it should be coming on the 16th of April, and new version coming in April too.

[night cloak]

@tawny knoll cuz i faced i hacker with PUBGMOBILE WARRIOR title

[tawny knoll]

It doesnt mean he is a cheater, that title is obtainable only throughout being in the top 10 of the Crew Challenge

[night cloak]

Make a tittle for hackers. To detect them. 40kills

@tawny knoll I recorded him cheating i have a clue of how he is cheating

Aka when will it be back?or when delete the actievements

[night cloak]

Aspect#6881 is their discord username, he hacked my account

[sick shale]

@night cloak April 16.

[night cloak]

Hi my account was stolen on march 23th i really dont know what i am really sad what should i do now?

[storm willow]

@night cloak https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[polar marsh]

@lofty sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak Aritic Mode will be released on April 16

[night cloak]

@polar marsh

[storm willow]

@night cloak Do you have Access to atleast one linked account ?

[night cloak]

Yes

[tawny knoll]

@toxic sage it is your device, not the game.

[night cloak]

What should I do now @storm willow

[tawny knoll]

Try recovering it

[night cloak]

I can't

He was changed password

My gmail

[tawny knoll]

He hacked your gmail ?

[night cloak]

I do not but I think

[tawny knoll]

Yes or no

[night cloak]

Yes

[tawny knoll]

Contact google support about the gmail, after that pubg ingame support with proof to try recovering your account

[night cloak]

How

?

@tawny knollI dont know, but it really stole my account and Im not really good right now.

What should I do now

I'm really bad

I'm not good

[naive shale]

One of the cheaters killed me and he was allied with another team and I have all the proof.

Does anyone help me?

[vagrant onyx]

@naive shale report them in game

[storm flume]

Hello, @naive shale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@naive shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

Its take time @naive shale

[tender pond]

hey

[neon kettle]

hello

[tender pond]

can someone help me

[neon kettle]

any body can help me?

[vagrant onyx]

@neon kettle yes what is it ?

[tender pond]

i need help too

[polar marsh]

@neon kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tender pond]

hey

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tender pond. Remember to read through #faq before asking questions in the support channels.

[zealous agate]

@night cloak @night cloak

[vagrant onyx]

@neon kettle

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[night cloak]

Yes bro @zealous agate

[zealous agate]

هی ارس

[tender pond]

How can i use supply vouchers?

[zealous agate]

ارش

[polar marsh]

@neon kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please do not use any other language aside from English in this channel, @zealous agate. Refer to #613267301243944960 for language channels.

[neon kettle]

bro can help me?

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@neon kettle check the link was given

[polar marsh]

@neon kettle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neon kettle]

@vagrant onyx

[toxic sage]

@tawny knoll it’s happening to both my iPad and new iPhone. Maybe an iOS issue idk but game is unplayabe.

[neon kettle]

i need your help

[tawny knoll]

@toxic sage iOS had problems with ita touchscreen before, so most likely.

[night cloak]

what should I do now @tawny knoll

[neon kettle]

@vagrant onyx
i need your help..
i don't want go to link.
helo me bro?

[night cloak]

Hey bro @tawny knoll

[neon kettle]

why no one speak with me???

[tawny knoll]

Ask the mod, im dealing with something irl. Sorry.

[neon kettle]

what happened??
helllloooooo

[vagrant onyx]

Its there @neon kettle

[neon kettle]

@vagrant onyx
i need your help

[night cloak]

@vagrant onyxHi my account was stolen on march 23th i really dont know what i am really sad what should i do now?

[neon kettle]

I do not want to enter the link @vagrant onyx

[vagrant onyx]

@night cloak what is your social media ?
how many log in method you had in pubgm ?

@neon kettle okey

[neon kettle]

ok help me?

[night cloak]

Hello and I'm sorry that you're having this issue with your account. As a member of the community team I'm unable to assist with account or in-game issues. I would suggest reaching out to player support to see if they can look into it for you.

[night cloak]

@[e-mail] @vagrant onyx 1

[neon kettle]

whyyyyy??

[vagrant onyx]

@neon kettle in a bit

@neon kettle error data with game client

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[night cloak]

I now you are busy but I'm really sad @vagrant onyx

Please help

[vagrant onyx]

@night cloak hold on

[neon kettle]

So do I complete my game or not?

[night cloak]

@vagrant onyxok

[vagrant onyx]

@neon kettle yes you can

[tender pond]

k

nvm

[neon kettle]

On your responsibilty??

[night cloak]

Social media:[e-mail]
1 method

[neon kettle]

@vagrant onyx
complete playing on your responsibilty??
tell me?

[night cloak]

Hi
My account has been frozen without knowing the reasons
While playing my game on the live broadcast
Possible solution

Do you have a ticket section? @vagrant onyx

[neon kettle]

@vagrant onyx
why account was frozen two times??

please tell me

[vagrant onyx]

@neon kettle no you have to wait for a bit and check your connection

[night cloak]

@vagrant onyxI've reached a hair conditioner, I say

@vagrant onyx

[vagrant onyx]

@night cloak you might receive one in game support ( but i recommend contact the social support that got hacked )

[neon kettle]

@vagrant onyxWell I waited a little bit.
Can I go in now.
I'm afraid it will be closed completely

@vagrant onyx
Well I waited a little bit.
Can I go in now.
I'm afraid it will be closed completely

tell me??

[night cloak]

Hi
My account has been frozen without knowing the reasons
While playing my game on the live broadcast
Possible solution @vagrant onyx

[vagrant onyx]

@neon kettle no please wait for sometime and read this

@night cloak press on the yellow button and see what its say than till me

[native elm]

Is there a way to report cheaters teaming in solos

[vagrant onyx]

@native elm yes
report them in game

[native elm]

I did but I couldn’t get the other one but I do have a vid of them teaming

And last time I did nothing happened I have vids of other times people where teaming in solos on my Twitter page

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic marsh]

guys, I have a small problem. When I land on the funfair (the yellow part) I go under the ground and see a sea and suddenly I find myself dead

what is this and what is its fix

[polar marsh]

@finite hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber agate]

How can i remove the warning message that says for how long i have been playing

Please its really important it keeps poping up for me and its annoying

[polar marsh]

@tawny portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber agate]

@polar marsh

[glossy sable]

@timber agate Unfortunately you can't, as it's your government's restriction.

[elder epoch]

Hacker

[tawny knoll]

@elder epoch what makes you think that

[blissful dew]

@elder epoch he paided money to buy teirs

AND he was couqeor last season so he started at ace

This season

I would like a mod to explain for this false name its a whale 🐳

[dry cave]

helpppp PLEASEEE!!!!

[night cloak]

@dry cave If you do not agree to transfer your information in China, feel free to delete the account and uninstall the game.

@blissful dew Feel free to share it in #old.

Must be some translation error.

[storm flume]

Hello, @elder epoch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[bright lintel]

Hey why tf does my game crash only in customs now never had done that in 9 seasons of comp play now it's done it twice in the same week wtf

[night cloak]

When was the last time it crashed? Can you let us know your device info?

[bright lintel]

Like 10mins ago and the other time was saturday

It's an A50

It's better than the other 2 phones that I was playing with and it crashes @night cloak

[sand path]

Twice?

[night cloak]

@bright lintel It is definitely better. There was a patch few days ago which should have fixed the issue for everyone. Can you like follow up with it? If it keeps happening, report us back.

[dusk ravine]

@lime juniper I'm having a connection problem, I can't log into my account since 12:00 utc, I've seen several people from Brazil with the same problem and we follow all the ways that the support shows, but without success. 😕 😧

[dry cave]

@night cloak I don't want to delete my account. I made a lot of effort, is there another way.

[night cloak]

@dry cave Another way to do what?

It's an option. Just leave however it is right now and the account won't be deleted.

@dusk ravine Are you using broadband internet?

[dry cave]

@night cloak If I say delete account, will everything go away

[night cloak]

@dry cave Yes.

[dusk ravine]

@dusk ravine Are you using broadband internet?
@night cloak Yes

[dry cave]

@night cloak Thank you, I wish Turkish representatives were able to help like that.

[night cloak]

@dusk ravine Can you purchase some data on your smartphone, connect the phone with a USB cable and try to use the internet of your phone and let us know if that works.

@dry cave Help with? I actually didn't get your problem.

@dusk ravine Can you try the procedure I just told?

[dusk ravine]

I use the emulator GameLoop

[night cloak]

Yes, I saw.

Let me know what happens when you are done testing.

[dry cave]

@night cloak Thank you very much for your help, you solved my problem.

[night cloak]

Uh well, no worries.

[dusk ravine]

Ok, soon I will test it, because I will have to download the game on my smatphone

[night cloak]

No no

@dusk ravine Read my message.

You just have to use your mobile data on your computer through a USB cable.

[dusk ravine]

Sorry, I'm a little tense.

[night cloak]

No worries, just test this.

[dusk ravine]

Unfortunately, where I live, there is no mobile internet

[night cloak]

Umm.. so you people cannot use internet on yout phone outside home?

You said, several other people from Brazil are facing it too. Can you ask them to try it instead?

[dusk ravine]

Unfortunately not, we are in quarantine.

You said, several other people from Brazil are facing it too. Can you ask them to try it instead?
@night cloak Yes

I used vpn, but entered normally, I don't understand why that anymore.
It was so good, playing with my friends.

[night cloak]

If you used VPN, it is your internet causing the problem. It could be just your ISP and your friends ISP. Need to verify the source of the problem. Do you understand me?

[dusk ravine]

Yes, I understand well.

[night cloak]

Let me know when you get a chance to test it.

[dusk ravine]

Okay, as soon as possible I'll let you know.

[acoustic hemlock]

0.18.0 beta released?

[dusk ravine]

If it is my internet, what should I do?

[acoustic hemlock]

@dusk ravine pubgmobile 0.18.0 beta released? Or not?

[dusk ravine]

I do not know bro

[night cloak]

Bruh 0.17 released like a weeks ago

[acoustic hemlock]

@dusk ravineok

[night cloak]

You can't expect 0.18 came immediately

[acoustic hemlock]

@night cloakpubg can do anything 🤣😂

[night cloak]

Not with this covid around

[acoustic hemlock]

Yeah that's right

covid gone really wrong

[night cloak]

Just keep an eyes on #news or YouTube or something

[dusk ravine]

If it is my internet, what should I do?
@dusk ravine @night cloak

[bright lintel]

Sorry finishing a comp game wdym by follow up with it @night cloak

[acoustic hemlock]

@night cloak #news provides beta links?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @acoustic hemlock:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

When will you guys add Dutch to the matching game^^^

[balmy tapir]

@light trout hi i have record video player killed me with hack

[storm flume]

Hello, @balmy tapir!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[haughty cypress]

send them another email

[meager bloom]

I'm sending email to support and the Ticket is immediately closed

i tried 2 times already

[haughty cypress]

try again

[meager bloom]

ok..

[proud badger]

I dkny see why all the guns arnt in the tdm
Like, let me use my damn xbow

[gusty grail]

The achievement anniversary celebration login, we can't complete it?

Logged in and played several hours that day, but because I only logged in once, I will always be down 50 achievement points?

Edit: Found the answer, the in game description could probably benefit from the inclusion of how the achievement works.

[toxic tulip]

@lime juniper got the 4200 UC just now. Thanks

[lime juniper]

Glad to read that, @toxic tulip. Enjoy.

[toxic tulip]

Got the lizard m416 , but sadly missing just one material

[storm flume]

Please refer to this channel's pinned messages for further information, @gusty grail:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[storm willow]

@gusty grail it’s March 21- 2020, 2021 and 2022

[lime juniper]

(It can be any year if you skip the login in 2021 or 2022.)

[polar marsh]

@timber agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gritty salmon]

hi , where can i report a player that ruined the server and has a hashtag ?

i have a prove

[storm flume]

Hello, @gritty salmon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[clever wharf]

you pubg is not resolving game freez/crush issue?

[cyan citrus]

@clever wharf they really dont give a damn , the people are reporting since update for weeks and still they are not doing anything , game still freezing

[sand path]

Discussions to #questions and #old

[night cloak]

Hi, is this place for emulator help? Or the phone?

...

[little forum]

@night cloak for emulator go to #613267301243944960 react to emulator u will get emulator support chat

[lament bane]

@clever wharf well they probably only care about game issues not your device problems...

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Yes i have Video @storm flume I already reported

@storm flume But plz check this....Vietnami cheater ID - 5750660051 can you guys report this cheater his KD is 25.17 and his kills is - 1888 in 155 match..headshot % is 40% up

[storm willow]

@night cloak follow instructions from Machete 2.0

[night cloak]

Yes i follow the instruction and i reported the cheater

I want to show u guys the video

but i cant submit here

[sand path]

Its fine

[storm willow]

@night cloak submit on link, that’s more than enough.

[polar marsh]

@cerulean burrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow vale]

See this hacker streming live with hack

[crisp garden]

Lol im diamond v with like one more point till diamond iv and when i logged in it's back in 0

[raw herald]

@hollow vale You can report using this link http://cheater-report.pubgm.cc/

[night cloak]

Hi my account was stolen on March 24th what should I do now I'm so sad

Please help me

@wintry heart

@storm willow

What should I do now?

[hot girder]

@lime juniper Hey Errora, this person needs your help. @queen scarab

[night cloak]

Oh

I'm really not good

Someone can help Pubg members

[haughty cypress]

@night cloak seek emotional help from a psychiatrist

[night cloak]

@haughty cypressPurpose?

[haughty cypress]

because you said you are "so sad"

[night cloak]

@haughty cypressI'm sad about losing my account

[haughty cypress]

then go talk to a psychiatrist since you feel sad

[night cloak]

@haughty cypressok

#chat

Someone can help Pabg members

[silent storm]

@neon patio @wintry heart
Se what happened in solo
May be this player hacking or not but these guys r from same clan nd teaming up regularly for rank push wtf ,,,🤬🥺
🙏 Support
Need conquer plz ban these type of players I have my deth cam tooo....

[night cloak]

my account was stolen on March 24th what should I do now I'm so bad

[plucky niche]

hello can someone help me pls

i got problem with my pubgm

[night cloak]

@night cloak I read it but nothing came

[plucky niche]

so i link my pubgm accounnt to facebook, then i change device and want to use it again , my facebook account were disabled and cannot be use again. the only way i can recover is from the facebook. any idea how to resolve it?

or maybe there is way to contact admin in server

in pubgm i mean

the problem is the facebook were removed and cannot be use again

[storm flume]

Hello, @silent storm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Is there any other SM account linked

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @plucky niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@night cloak do you have Access to atleast one linked account ?

[night cloak]

Yes

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

Follow that instructions

[plucky niche]

yea when i last time i play it there is facbook and game master(ios) but i tried the game master but its new game

[storm willow]

contact customer support @plucky niche mail ID is in #613267301243944960

@night cloak @hot girder the staffs are here to guide people, please avoid tagging individual staffs or community teams. Your queries will be always answered.

[plucky niche]

i already contact the cs on game but its a bot

[hot girder]

@storm willowSure thing.

So this person here needs help. @queen scarab

[storm willow]

It’s better if that persons states the issue himself, in this channel

[hot girder]

I'll see if he can.

[plucky niche]

i really confused rn

so there is no tencent admin here?

[storm willow]

@plucky niche all account related issues are handled by ingame customer service

[plucky niche]

yea but ingame cs is a bot , not real one, its aint help. thats why im looking for other way'

[hot girder]

Hey, my friend can't talk on this server since he can't verify his phone. He wishes to talk to a member of the staff privately.

[storm willow]

No one here have access to backend data of user account.
All account related issues are handled by customer support. You may write a mail (MAIL is in #613267301243944960 ) or use ingame customer support @plucky niche

@hot girder if your friend wants to talks about account suspension, forward him to ingame customer support. If anything else let me know

[plucky niche]

[e-mail]

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @dim flume.

[plucky niche]

this?

[storm willow]

Yes @plucky niche

[plucky niche]

ok thanks a lot

[dim flume]

There are many people on yt using those tools how come they don't get suspended?

[hot girder]

My friend has already tried. Only a bot answers her. No actual person does.

[dim flume]

@storm willow

[storm willow]

@hot girder

[hot girder]

Sure thing then.

[storm willow]

@dim flume they are getting banned. If you see this channel, lot of people come up with new stories that they are legit and still got banned.

So when the System detects they will be banned for sure.

[dim flume]

Will it help if we report them, could that speed up the process?

[storm flume]

Hello, @dim flume!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dim flume]

Okay, thanks

[fast crown]

Who?

[lilac crypt]

Is there any Admins online I would like to report a cheater who uses Rader this is his ID he is a lvl 74 human bot with Rader 5213856503 he shot down a full squad throw somkes if there is anyone around please banned him if you possibly can

[polar marsh]

@mystic badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lilac crypt]

Anyone?

[prime aurora]

Yes

[lilac crypt]

Could you please help me ban this cheater 5213856503 he uses rader

[storm flume]

Hello, @lilac crypt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lilac crypt]

I have been reporting him for weeks now and still nothing

[storm willow]

It takes time, reports will be reviewed manually and cheaters will be punished

[lilac crypt]

The match he killed me in he killed a full squad out of smoke and I would say he was about 100m away from them

I just hope he dose this is his profile

[storm willow]

@lilac crypt follow that instructions given earlier. That’s the best available method

[lilac crypt]

I will sir @storm willow

[snow osprey]

Hi pubg can you explain me why this season the hacker is full any game

Please check the video 🙏🏼

[storm flume]

Hello, @snow osprey!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

All my reticles are fuzzy they aren’t defined lines for example when u take a 6x down to a 3x the crosshairs stay big so my recoil is really bad what can I do I’ve repaired the game twice!

????

[gentle rock]

Hello Anyone Here to Assist me

[crisp garden]

Why it does this

[polar marsh]

@opal field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@gentle rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

All my reticles are fuzzy they aren’t defined lines for example when u take a 6x down to a 3x the crosshairs stay big so my recoil is really bad what can I do I’ve repaired the game twice!

[crisp garden]

Why does my car keep doing this

My car keeps drifting

[glass badger]

Anyone here

Excuse me?

Where Can I find Those Symbols Which are allowed By PUBGM in their Tournament and Other Places

Nice Everyone is On DND

👍

[lament sierra]

How can i access manually check?

[gritty glade]

What is the Source of purchasing UC?
MIDASBUY & in game.

Is there any other official way to PURCHASE UC?

[sand path]

Nope

Only those two

[steel wing]

@gritty glade theres a lot of websites who could scam you

[sand path]

If a website asks for anything other than your character ID. Its scam. Never log in via Facebook. @gritty glade

[steel wing]

Otherwise 👋

[vagrant onyx]

@gritty glade yes this one

( only use this one )

https://www.pubgmobile.com/pay/

[solemn magnet]

What?

I reached ace in 2 seasons but apparently i didnt?

[vagrant onyx]

@solemn magnet achievement was released about after you Reached Ace
So you have to Reach Ace again for it to count

[solemn magnet]

Thats such BS

[polar marsh]

@desert hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@solemn magnet yes

[crisp garden]

Why did they changed the ump to 45

[sand path]

To make it as original as possible. @crisp garden

[meager scarab]

Because in pc version it's ump 45 @crisp garden

[crisp garden]

No the ammo

[sand path]

Yeah it's what it is

[crisp garden]

Ok

[sand path]

Vector was made more powerful in its place.

[crisp garden]

F

[sand path]

[solemn magnet]

But weirdly

The uzi still fires faster

[sand path]

Ofc

[solemn magnet]

???????????

[sand path]

Yes uzi > vector, further discussions to #pubg-mobile

[unborn steppe]

Is there any specific time for dbs weapon to spawn in drop ? I’ve been playing since 3 days now and can’t find single dbs

[vagrant onyx]

@unborn steppe no there is no specific time for drop to give something you want
try Eringal map

[unborn steppe]

I tried all maps bro trust me I seriously can’t find it :/

[night cloak]

Hi guys, where's the channel for Account Problems ?

[vagrant onyx]

@night cloak account banned and other in here ,

and for report someone in #discord

[night cloak]

@vagrant onyx Thank you !

Hi, I will explain my situation :

I have a big problem with my pubg Android account and my pubg iOS account.

I linked my FB account in my Android pubg ( with Google play )
But, when I tried to link my Facebook account on my iOS, it created a new account.

I really don't know how to resolve this problem.

If someone can help me, it would be really cool !

By the way, I have screenshots.

[vagrant onyx]

@night cloak hey ones account linked
you cant change them or unlink them or delete them

about good play games log in ( you cant log in using google play games log in using ios device )

[night cloak]

@vagrant onyx Yeah, I know that Google Play Games is not available for iOS devices ( logics ) but what I still don't understand is : Why when I linked my FaceBook account in my iOS, it created a new one

[vagrant onyx]

@night cloak you have to use your facebook acc make sure not using other

@obtuse thunder try in #activities

@night cloak make sure of the giving info

[night cloak]

@vagrant onyx Yeah, that’s what i did, can i send you my screenshots so you will understand my problems?

[vagrant onyx]

Sure

@night cloak

[night cloak]

@vagrant onyx Thanks

[agile kraken]

Arab player scammed my fb acc and spending my uc can i unlink fb from my pubg acc @vagrant onyx

[vagrant onyx]

@agile kraken sorry to hear this
but unlink is not possible

how many log in method was linked to your acc ?

[agile kraken]

2

Twitter and fb

[vagrant onyx]

@agile kraken you can log in using twitter and head over customer service in game and till them to revoke access of facebook

[agile kraken]

But you guys made this game i think you guys can do. Some dev or mods can do thos maybe

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @agile kraken. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@vagrant onyx You need to add me as a friend so I can pm you

[vagrant onyx]

@night cloak can you send it here
i am heading for lunch

[agile kraken]

@vagrant onyx i tried it on yesterday. When i get answer

[vagrant onyx]

@agile kraken wait few time if you did it correct

[vagrant onyx]

@agile kraken its correct its take up to 90 days

[agile kraken]

Lmao

I cant wait 90 days bro

[vagrant onyx]

@agile kraken i understand
sorry for this

[night cloak]

Is there an api for pubgm?

@lime juniper he use paid gfx tool if I use paid gfx tool no ban?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[merry sandal]

The API isn't public, @night cloak.

[night cloak]

@blazing saddle if I use gfx tool I'd ban or ip ban?

🤦‍♂️

@blazing saddle send it 👀

[blazing saddle]

It does not matter if you are using a paid or free version. Any kind of client-sided runtime environment modification is a violation of ToS, which includes, but is not limited to, usage of GFX Tools and other 3rd party software @night cloak.
The punishment given out for such violations is decided by the system and may include a 10-year suspension.

[night cloak]

Ok

[frigid depot]

Why is there a different in swimming animation between TPP and FPP, I do t get it?

Can someone explain this to me?

[tender pond]

no

" I do t get it?"
@frigid depot

[sonic void]

Guys I was killed by a hacker and even after reporting u haven't yet received an email regarding any updates

[frigid depot]

To be specific, when swimming on the surface of the water not when diving

[polar marsh]

@frigid depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sonic void]

So what about my lost ratings, I went from crown 5 to diamond 1 due to that

[frigid depot]

Sorry for that but I'm frustrated as you are too @sonic void

I report hackers everyday minimal 5 times but I get nothing

[sonic void]

Another incident is that today morning it was showing that my login has been revoked

I'm still unable to login to pubg m

[frigid depot]

Ask them about this one

[sand path]

http://cheater-report.pubgm.cc

[merry sandal]

Please report them in game, @limber glacier.

[sand path]

State your issue @neon hemlock

[neon hemlock]

can you help me

[polar marsh]

@safe sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@bold latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Whats wrong. @neon hemlock

[neon hemlock]

But I did not play hacker

[sand path]

What happened to your account? @neon hemlock

SaY the B word

[polar marsh]

@neon hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

its not on @night cloak if it is on it will be in events.

[polar marsh]

@solemn garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak ok

[tough girder]

Are tablets/IPads banned from crew challenge ?

[analog tusk]

Hi

Is anyone connected

[sand path]

State your issue

[polar marsh]

@analog tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tough girder]

Are tablets/IPads banned from crew challenge ?

[night cloak]

Yes

I'm calling with my friend here on discord and we want to play PUBG but I don't have audio from the game and my audio settings are on

[obsidian moat]

Does anyone know the Turkish server

[polar marsh]

@obsidian moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@untold brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny portal]

anyone know how to get a hold of support though phone?

[dusk ravine]

Hello @night cloak , I did what you told me, my game started normally.

What procedures should I take with my internet?

[radiant citrus]

@lime juniper pls help us from last 4 days continous 600-900 ping in asia server using 4g services.

[sand path]

It's the carrier issue @radiant citrus

[tawny portal]

anyone else having emulator issues?

[sand path]

Assign yourself the @Emulator role by reacting to 🇪 in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tawny portal

[dusk ravine]

@lime juniper pls help us from last 4 days continous 600-900 ping in asia server using 4g services.
@radiant citrus ExitLag 3 days free

[tawny portal]

@sand path ty

[sand path]

Make sure not to mention community members without any question.

[night cloak]

@dusk ravine Just call your ISP (WiFi ISP) and ask them to reset the IP address, it should solve the issue.

[polar marsh]

@fluid nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi

@night cloak please do read #613267301243944960 .
We don't support promoting

[night coral]

@bold siren @woven atlas @night cloak I made a request to block or delete a social network hacked from my account. I wanted to know how long it takes for those responsible for the analysis to carry out the auterations.

[night cloak]

Okay

[night coral]

I made this request more than 5 days ago 😦

[night cloak]

@night coral It can take up to 90 days for revoking a specific social media access.

[night coral]

🥺🥺🥺🥺

ok, i will wait in quarantine 😴😅

[severe jay]

What?!

Please help me!

[onyx cairn]

Could you translate into english, please? @severe jay

[polar marsh]

@severe jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solid yew]

i am a pubgm emulator player from india and every time i play on emulator we got indo lobby but if i play from mobile we got indian lobby so what can i do for getting indian lobby on emulator , please help if anyone know solution

[night cloak]

@solid yew Are you using the same WiFi both on your mobile and computer while playing PUBG Mobile?

[balmy fractal]

Hi

Good evening pubg

[solid yew]

@night cloak yes

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @balmy fractal. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@solid yew Didn't use cellular data on phone, right?

[raw herald]

He probably have match by language on Phone, and have it turned off on Emulator. @night cloak

[solid yew]

@night cloak yes i use , but for pubg i am use wifi for low ping

[night cloak]

@solid yew Can you try to use your mobile data on your computer using an USB cable? play the game and see if you still get into a different country lobby.

[solid yew]

@night cloak and sir i am using google open dns in wifi (may be thise matters ) (extreamy sorry for bad english)

[night cloak]

No worries, do the one I suggested. And DNS doesn't affect latency.

[solid yew]

@night cloak ok i will try this and will let u know the results

[night cloak]

Sure.

[timber shore]

@night cloak 1. after i open the game,
2. after 30sec,
3. in ME match

[night cloak]

@timber shore Are you from Pakistan?

[timber shore]

no from India

@sand path no its Asia, as of India

@sand path no, its for just the screen shot

[night cloak]

@timber shore Can you try the same thing but this time using your mobile data?

[timber shore]

@night cloak yes, in mobile data, the ping is as expected in Asia, ME and for other servers also

[night cloak]

@timber shore You mean it's fine with mobile data?

[timber shore]

@night cloak yes fine 👌

[night cloak]

@timber shore I see. In rare cases, sometimes the game marks your IP address with other countries.

Like matchmaking occurs in Indo server, while you're in India.

What you're gonna do is, call your ISP (WiFi ISP) and request them to reset the IP address. This will very likely fix the issue.

[tender kiln]

My game is lagging a lot on iPhone7 after the update I don’t know why

[timber shore]

@night cloak i knew, its something about the ISPs 😠, they recently did some maintenance 😢

[amber cedar]

Pubg is noob

[night cloak]

@tender kiln Frame drop? Or, are you teleporting?

[tender kiln]

Frame drop

[night cloak]

@timber shore Aww, that's sad. Just request them to reset the IP and it will be like how it was before.

[amber cedar]

I was sitting in room with my friends they r telling come .i tell i m in room but game start and i not enter. @night cloak

Wht the hell was that with me

😫

[night cloak]

@tender kiln Did it start after the most recent 2mb patch?

[tender kiln]

Yes

[night cloak]

@tender kiln Please write your issue in #old.

[tender kiln]

Okay thanks @night cloak

[polar marsh]

@opaque ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@amber cedar Maybe the room creator removed you at the very last moment.

[amber cedar]

No @hope#1234

He did not removed me

It a game glitch

My teammate also telling me to enter then i saw her mag and tell that i m in room

[night cloak]

@amber cedar Can you ask your teammates if you were with them in match (afk) or they started 3 person match?

[amber cedar]

Then they tell the game started but i not enter

@night cloak3 person match

They cant even see me in room .

And in my screen its showing that i m in room

[proper pelican]

Hello, anyone knows where we can create crew clothes anymore?

[night cloak]

Guys how to know what email I used to log in pubgm (Facebook) Cuz I don't remember

@amber cedar Is this a regular custom room? Or like bonus challenge?

[amber cedar]

Regular @night cloak

From this glitch i lost my t3 scrims

[night cloak]

@night cloak Unfortunately, facebook doesn't share such information with the game.

@night cloak oh, thank you

[amber cedar]

@night cloaki want to report this issue

[night cloak]

@amber cedar That is very unfortunate, please report the issue in #old.

[lime juniper]

@lime juniper Hey Errora, this person needs your help. @queen scarab
What kind of help, @hot girder?

[hot girder]

@lime juniperOh sorry for having disturbed you once again. Darn am I a nuisance. Anyway, he wanted to know if an account suspension could be removed and seems that it's not possible here. So he gave up on that idea.😅

[lime juniper]

https://discordapp.com/channels/393088095840370689/638363268565565461/638363760179937292

[night cloak]

Please look into this issue. I was gullible and visited this website, they stole my Facebook info, and mt Facebook was hacked. My facebook login is "austin.sherwood.33", my facebook name was Austin Sherwood. The hacker changed it to "Kayah Balot Sherwood", I think he is Indonesian

Please help me unlink Facebook from my PUBG account, Facebook refuses to assist me in this problem

I regularly spend money on this game. I have alot of skins, I always buy RP and max it out

Even my friends were hacked

It is spreading like a vrus

[jaunty torrent]

Hello, I have some issues playing Pubg on my IPhone 7. When I try to join my match, the game simply crashes and I do not know why... Any ideas what could be the reason for that?

[solid yew]

@night cloak IF I START GAME from mobile data i got indian lobby but mobile data is very low it gives 300 ping (mbile data speed 500kbps and wifi speed 20mbps)

[night cloak]

It is your own responsibility to protect your facebook account. We cannot help you unlinking accounts. @night cloak

@solid yew No worries, we were finding the source of the problem. You don't have to use your mobile data. For now, you will need to call your ISP (WiFi ISP) and ask them to reset the IP address. It looks like your current IP address is filtered with Indonesians.

[solid yew]

@night cloak ok sir

[lethal swift]

ok

[spiral oar]

Please, I am not a hacker, I swear to God, this is not fair. I spent more than $ 500 on my account. Please open my account. I beg you......id: 5217575006

[night cloak]

@spiral oar 10 years?

[spiral oar]

Yes

[polar marsh]

@spiral oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How can i log out from google play games acc

@night cloak Game settings > logout.

@night cloak no i mean remove pubgm from my google acc

@night cloak You can remove pubgm from your Google account by going to Google settings. But you cannot remove Google account from pubgm.

Yy?

[glossy grove]

Where can I find a solution for an issue that I get while playing thr game?

[night cloak]

one of my account banned that linked on that google acc

now i want to link it to my 2nd acc

@night cloak It's not possible, unfortunately. Maybe such feature will be introduced in future, it's not there right now.

Oh 😕 🤧

[solid yew]

@night cloak i am called isp they told , u mean static ip ?

[night cloak]

@night cloak but youre responsible to make PUBG safe for players, why was this link even sent to me? Why arent the admins doing their job?

@solid yew Yes, the static one.

I will file a lawsuit against PUBG, I demand the money I spent on this game back unless you admins dont assist me in this problem

[glossy grove]

Who is the admin here?

[night cloak]

I didnt spend 8000 on this game just for my account to be hacked by some Indonesian

@glossy grove May I know what is your problem?

U shouldn't visit any link which are unsafe and if u found that suspicious then you should have reported that @night cloak

It is your task to make the game safe for the players.

[glossy grove]

OnePlus 7T Multitouch Bug
Once I am moving the player model abruptly stops moving every now and then.

Also there are ghost touches while I am using 4 finger claw. The player model does actions without me pressing the buttons explicitly.

Is there a solution for this?
@night cloak

[night cloak]

@night cloak Feel free to contact customers support in-game if you lost your account or something. We, volunteers, cannot help you.

I have enough proof to prove that the account belongs to me. You idiots failed at providing a safe environment for me and other players who were hacked by visiting the link. I will file a lawsuit, I demand my money back. You can assist me but you are refusing to help! How is this understandable?

@night cloak CS refused to help

@glossy grove When did the problem start?

[glossy grove]

A couple of weeks @night cloak

[night cloak]

@night cloak They are your last option at the moment. If they cannot help you, you are wasting your time here - trust me.

@glossy grove Have you tried asking in any OP7T forum?

What is this circus then? Its the official PUBG Mobile server on Discord and you say that you all are "volunteers"? @night cloak

[jaunty torrent]

Hello, I have some issues playing Pubg on my IPhone 7. When I try to join a match like classic of arcade the game simply crashes and I do not know why... Can someone help me?

[night cloak]

Can you give me the Customer Support phone number? @night cloak

@night cloak This discord server is for general inquiries. For account related issues, only security team can help you. And the security team is the customer's service in-game.

[glossy grove]

No I have not. Isn't this an application issue. I have tried using a mutitouch amalyzing app it works fine.

[night cloak]

Whats the CS Phone number?

[glossy grove]

@night cloak

[night cloak]

@night cloak It is a video game, they do not have phone number. Feel free to email at [e-mail].

[late sphinx]

Hello, I have some issues playing Pubg on my IPhone 7. When I try to join a match like classic of arcade the game simply crashes and I do not know why... Can someone help me?
@night cloak

[night cloak]

@glossy grove I haven't heard of any issues, so I'm guessing the problem is from your side. Or maybe the device you have has any issues after its software update. I recommend you to ask in a Facebook group concerning your device. Like OP7T user community.

[late sphinx]

@night cloak you just ignoring people out here

[glossy grove]

Ok Thank you so much. @night cloak

[night cloak]

how I get bot

pubgm

@late sphinx Can you report the issue in #old?

[rare brook]

I facing this problem can i get help from yesterday

[night cloak]

@rare brook Region? And WiFi or mobile data?

[rare brook]

My wifi data is good but also

Mid of the match it always beening happen

[night cloak]

@rare brook Can you try it using mobile data and try to login?

[late sphinx]

@night cloak done when can I expect a response

[night cloak]

And what is your region? (Country)

[final bear]

👌

[night cloak]

@late sphinx It looks like a bug. If it gets fixed, you will know it in-game.

[late sphinx]

@night cloak ok

[rare brook]

Nepal

[night cloak]

@rare brook I see, let me know when you are done testing mobile data.

how i get bot pubg news my server

@night cloak Go to #news and tap on follow.

[proven scaffold]

@night cloak facing reconnect issue wifi and data working fine but loading comes whenever i open game

[night cloak]

thx @night cloak

[rare brook]

@night cloak yeah done but same issue

[jovial wolf]

Unable to reconnect server error

[rare brook]

@jovial wolf same herw

[simple sigil]

How can his kid be sooooo high like this

K/d*

[ebon nacelle]

So is using a VPN punishable or not? The FAQ isn't clear at all about it and I'm not going to contact useless customer service just to speak to a bot. I've been using it literally since the game came out with no issues at all, but I've seen a few people say you can be banned for it?

@simple sigil it's gold tier, not that hard lol just win matches and don't die

[worthy crown]

First ask yourself how not

[simple sigil]

But I have never seen a k/d that high

Not even with some of the best players

[bold siren]

It’s not recommended to use VPN, @ebon nacelle.

[storm flume]

Hello, @simple sigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ebon nacelle]

I have, I've even got mine to 107kd a few seasons ago @simple sigil

[simple sigil]

I never have

[slow vale]

@storm flume can i registration again if i canceled the registration of crew challenge

[ebon nacelle]

@bold siren I see that, but why isn't it recommended? Like I said I've used it for well over a year now, I mean if it's not something they'll ban you over then idk why it wouldn't be recommended? Tencent_Ocho said it was okay to use them too?

[bold siren]

@ebon nacelle:

https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312

[ebon nacelle]

So we'll never have a definitive answer then? lol

[slow vale]

@storm flume can i registration again if i canceled the registration of crew challenge

[jovial wolf]

@ebon nacelle which VPN do you use and for what purposes?

[sand path]

#pubg-mobile @ebon nacelle @jovial wolf

[tight sigil]

Hello

Can i share my problem and can someone fix my problem?

[jovial wolf]

MODS server reconnet error its been out there hope you guys are aware about that and let the concered team know about it ASAP

[ebon nacelle]

Hotspotshield VPN & WiFi Proxy on the AppStore, just for getting free skins from other countries @jovial wolf

@sand path I wasn't chatting in here lol other than about my question I had asked

[night cloak]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation. @ebon nacelle @jovial wolf

[ebon nacelle]

Too bad customer service just responds with an automated bot message that leads to nowhere @night cloak

[night cloak]

You can mail them . Mail ID is in #613267301243944960

[lucid ember]

some help me to fix ping problem

[jovial wolf]

Yes thankyou for your useful message which wasn't really useful my main topic was about server error issue let them know about it sometimes i do really think you guys are bots as we find them in customer service brainless answers about unrelated topic again and again always out of context

[lucid ember]

some one help me to fix ping problem

[night cloak]

@lucid ember do you use wifi or mobile data

[night cloak]

Why’s my 6x crosshairs so fuzzy compared to some other people I play on iPad Pro 11 inch whenever I reduce my 6x to a 3x it becomes fuzzy it doesn’t cancel to a smaller fine line I’ve repaired the game twice what can I do is this a bug

[violet saffron]

Is there any admin can help me here?🙄

Is it legal to use vpn to reduce ping?

[cobalt trench]

@somber solstice

@blazing saddle

[polar marsh]

@dry trellis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

VPN not recommended @violet saffron

[polar marsh]

@dapper cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper cargo]

is it safe to use gfx tool?

[sand path]

No use of any 3rd party app such as gfx to manipulate In game data is against the ToS and you'll be banned. @dapper cargo

[dapper cargo]

ok ty

[night cloak]

Banned this dude from the server, he's trying to hack you're account by giving you "free" uc

[sand path]

#discord @night cloak

[vagrant onyx]

@night cloak if he still in this server than also provide his ID in #discord

[night cloak]

I did

[high vector]

@night cloak Is your account is with you know ?

[red ivy]

Can you somehow help me. I just retrieved my stolen facebook account, by which i was able to login into the game. I have email from facebook support team, which confirms that my fb was stolen and i returned it back to me just few hours ago. Someone used to play pubg for the last 10 days and now account is blocked. He broke some rules. How can i return my account?

[polar marsh]

@red ivy:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@red ivy if someone hack the acc and get it banned ( maybe used a hack on it ) its very hard to retrieve it and could be not retrieve

[storm flume]

Hello, @spice mesa!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[quartz wave]

Are u guys planning to bring back infection mode..? It was decent one with good player base...Pls remove Zombie,payload,Reargear ... Not much players play it..
Many people are asking for infection mode too! Previously I was informed it was removed for some moderations..Pls Update it .

[night cloak]

Why’s my 6x crosshairs so fuzzy compared to some other people I play on iPad Pro 11 inch whenever I reduce my 6x to a 3x it becomes fuzzy it doesn’t cancel to a smaller fine line I’ve repaired the game twice what can I do is this a bug

[sand path]

#old with the image @night cloak

[gentle rivet]

@lime juniper @wintry heart
pubgm account of my my teammate was hacked
can you guys help?

[storm flume]

Please refer to this channel's pinned messages for further information, @gentle rivet:

:white_small_square: Android: Click on the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click on the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.

[gentle rivet]

this is the account that was hacked
and you can check the name change logs
it was Queen | Moomin

and this is the new account she has

@somber solstice
can you check this?

[safe dagger]

Your message could not be delivered because you don't share a server with the recipient or you disabled direct messages on your shared server, recipient is only accepting direct messages from friends, or you were blocked by the recipient.

[vagrant onyx]

@safe dagger who you are trying to send the message ?

[safe dagger]

@vagrant onyxI ask for help my account was closed and I didn't do anything

[vagrant onyx]

@safe dagger yes

Account get banned due to break the Tos rule

https://www.pubgmobile.com/terms.html

[outer lynx]

@lime juniper @wintry heart
look after the query of @gentle rivet

[vagrant onyx]

and you break the user Agreement @safe dagger

[safe dagger]

I did not break the Tos base

[vagrant onyx]

@safe dagger banned 3650 = break the user Agreement ( mean breaking the tos rule )

[safe dagger]

@vagrant onyxI did not violate the user agreement. I reached my points this season for the first time in Europe.

[lime juniper]

Accounts are not hacked, @outer lynx and @gentle rivet. It is the user's responsibility to secure their game account and not share social media login details or enter them on phishing websites. You need to contact the social media platform's support team to recover your social media account. For game account related matters, please contact the game's customer service.

[outer lynx]

we are aware of that
we have the issue with lots of gamers here in Nepal

so, trying to help these gamers out

[vagrant onyx]

@safe dagger مخالفة اتفاقية المستخدم = violating the user Agreement

user agreement is you accpet to follow the Tos rule

[outer lynx]

anyway, can anything be done regarding recovery of pubgm account only?

we tried reaching out facebook
but was not fruitful

[gentle rivet]

@lime juniper

[sand path]

@gentle rivet contact customer support In game and follow these steps

That is if you still have access into the account

[safe dagger]

@vagrant onyxYou are addicted to PUBG

[gentle rivet]

@sand path no details regarding 4 and 5

cause we have no authorised international card in nepal

[sand path]

You can find it in the anniversary recap event the registration date. Or google @gentle rivet

[safe dagger]

How can I send the company to ask for help I did not violate the privacy of the game

[vagrant onyx]

@safe dagger yes

[gentle rivet]

letme check it once @sand path

[safe dagger]

@vagrant onyxHow can I send the company to ask for help I did not violate the privacy of the game

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @safe dagger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[sand path]

And if no payment has been made. Just say it

[gentle rivet]

nah bro, lots of uc spent on the account
but no details @sand path

[sand path]

There should be receipts on your mail

And make sure you specify which of your social media account has been compromised.

Clearly

[gentle rivet]

there is no international card here in nepal
so, everyone is obliged to use card of relatives who are abroad or uc retailers here in Nepal

it is facebook

and thank you for the support

will get back to you

[sand path]

You need to provide something for the 5th point at the least so they can help you as quickly as possible

[gentle rivet]

I believe this will reveal the fact as well

shrees is her friend and the first 2 ss are from hacked account

the second ss clarifies about shrees and the friend circle in nepal as well

@sand path

3rd ss mentions about shrees

[safe dagger]

How can I send a company to ask for help I have not violated the privacy of the game

[sonic heart]

hi i need to ask why Brother in arm not work in emulator

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @sonic heart.

[vagrant onyx]

We mostly provide support only for pubg mobile english global@sonic heart version

[sand path]

Only in game can help. See what they reply @gentle rivet send only what they ask for.

And if you had linked your mobile number and email to your pubgm account. That would help them resolve it quickly. @gentle rivet

[night cloak]

I can’t play anymore because it’s VERY LAGGY/UNSTABLE in South America. Out of nowhere in a match, I noticed my ms skyrocketed above 400+ and couldn’t play anymore after that match due to unstable connections. I’m also getting the same complaints from other players in the same server. This is definitely an issue from PUBG MOBILE. Are you guys going to fix this ⁉️

I hope this can be fixed soon as it’s hurting my progress in ranking this season.... 😖🤷🏼‍♂️

[gentle rivet]

@sand path I know about the matter
but I believe the gamer did not link the contact no or gmail
anyway will confirm it
and could not get any response via in-game customer service
any other way to contact?

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @safe dagger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[solid badge]

How i can report someone for cheating?

[proven scaffold]

@vagrant onyx i need help

[solid badge]

I have video !

[storm flume]

Hello, @solid badge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@proven scaffold hey
what is it ?

[proven scaffold]

@vagrant onyx my clan member send inappropriate messages in clan chat i kicked him but his messages r remain there how to remove his messages?

[vagrant onyx]

@proven scaffold its not possible to delete there message ( its game side rule )
his message will be gone after you chat few time with any of clan member

[proven scaffold]

Oka thanks

[dusk ravine]

Hello @night cloak , I did what was requested by you, I contacted my provider's company and I am waiting to change my ip.
Thanks in advance for your help. 👏 🥰

[scarlet arch]

Hello, I want to delete my pubg account which is link with facebook how i can do.

[opaque harness]

l have a proven video. have one guys playing using cheat. where should i send them?

[vagrant onyx]

@scarlet arch follow this

and till them to revoke access of facebook

Unlink or delete is not possible

[scarlet arch]

Ok , Thank you

[hazy quartz]

hellp

hello

ineed help

pleasr

please

any bot

[night cloak]

Dont spam.

[hazy quartz]

ok

[night cloak]

Say what the problem is and they will awnser.

[hazy quartz]

i got a messeg from a mod that helped me i have done what he told me then i waited alot of time and they didnot respond to me

can u tell me what do i do

please respond

[umbral dragon]

Guys I need help regarding in game friends and Facebook added friends

I had 450 synergy with a person and suddenly it's gone, I can see the person in my Facebook friends list

But the person is not in my ingame friends list

Does that mean that the person has blocked me in the game

[polar marsh]

@umbral dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@hazy quartz Just wait for his awnser.

[hazy quartz]

ok

....

[umbral dragon]

Way2low could you help me with my issue?

Im just trynna know if someone has blocked me

[night cloak]

@hazy quartz Is it something that can't wait a hour? / day

@umbral dragon tell me

[umbral dragon]

I have fb connected to my pubg acc

The Facebook friends list is separate, but the Facebook friends are also in the Ingame friends list

This person I had 450 synergy with, disappear from my ingame list and has no more synergy with me

Has the person blocked me?

I still see when theyre online

[night cloak]

@umbral dragon I think he did unfriend you.

[umbral dragon]

Only block option for Facebook added friend

So did the person make such a bold move

This can't be a guess

[night cloak]

I realy don't know. It can be

[safe dagger]

Please help from PUBG employee

[umbral dragon]

Can you confirm it from other mods and places

[night cloak]

@umbral dragon wait until you see a mod talk in chat. Then he can awnser it.

[umbral dragon]

I dmed ooofy

Lets see

[night cloak]

Are servers nearly down in South America? 300+ ms. It wasn’t like this before

[umbral dragon]

Thanks anyways

[safe dagger]

@꧁꧂⪓Way2Low4You⪔꧁꧂ Can I help me B⃢ot#٥٣٩٥

[night cloak]

Dm someone that is online and talks in the discord server. ( mod)

[polar marsh]

@safe dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vital mauve]

Can you please help me my account stop and I did nothing please help me

[night cloak]

@vital mauve What do you mean. With stop?

[polar marsh]

@vital mauve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plain sandal]

How to know when will crew challenge Matches Start in asia(india)

[storm willow]

@plain sandal you can Find schedule inside the crew challenge menu as soon as registration is closed

[crisp pier]

hi

my acc get blocked and I dont know why

can you help me

I am already espor player in other game platforms

I never ever cheats in my life and of course I paid a lot of money

[bold siren]

How is it blocked?

[crisp pier]

I dont have any idea I will use my acc with my brother I am play in my computer and my brother use in his phone

I have gaming computer and gaming items to play it very well

[blazing saddle]

Have you been suspended from the game, @crisp pier?

[crisp pier]

no of course

[blazing saddle]

my acc get blocked and I dont know why
What do you mean by this, then?

[polar marsh]

@crisp pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hallo

Hacker In PUBG Mobile
Name: 7AM00DKA
I'd: 5703619926
Automatich aiming and without wearing and Other than That

I have video🙂

Video https://youtu.be/mnoKWkQM7SM

@night cloak go to customer support in game to report

Staff here cannot ban players in game

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Thank you so much PUBG Mobile

Im getting a steady 1500ms + or - ping on all servers with the closest ones being lower. It's not my net, I can download and watch yt in a heartbeat like normal, something is wrong on the pubg side of servers
Any suggestions?

Also getting that logo that pops up on screen (server loading or error logo maybe?) preventing any tapping on screen along with my problem above

I need to report player

That he always do

@night cloak Can you open a match, the one closest to you and share a screenshot?

It wont let me in one, that's the reason I'm here @night cloak

I click and it has a forever waiting time with constant timeouts

Server timeouts*

For some reason the game is filtering your IP address, if it's not a stable network issue, @night cloak.

Wdym

Can you try to login to the game using your cellular data and see if the problem persists?

I'm using data rn

Don't have wifi

GG

[cerulean fern]

Hello , i need help

[night cloak]

rank

!rank

[storm flume]

This command is disabled in this channel, @night cloak. Please execute the command in #481204134859505684 instead.

[night cloak]

@night cloak do servers update or change over to a backup every 30 mins to 1 hr? I logged back in at exactly 730 and it's perfect whereas when I was just talking to you it's like 9/11 happened to pubg servers instead of the towers lol

Otherwise it was complete doodoo at 727pm and when I logged on numerous times before that, but when I logged on at 730 it was just fine

@night cloak No. Internet speed (bandwidth) is not latency (ping), so you cannot compare those two. Even some super speedy internet can have unstable internet - maybe for a few minutes to a few hours. The problem was from your side. Can you test what I just requested? So we can find the source of the problem.

I don't have wifi

I have mobile data

Can you switch to a nearby WiFi then?

I live in the sticks girl
Edit: I live in the woods where there's no wifi

Or like a hotspot from your mom's phone?

I'm 21 I'm alone lol

[fierce night]

how to report a cheater?

[night cloak]

Well, play after hours later then. These sudden issues usually gets fixed after a maintenance from your ISP.

[storm flume]

Hello, @fierce night!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

So otherwise a ip change

Or network maintenance

I see

If it's cellular, you cannot change the IP on your own. Just wait and it should be fixed.

I meant like they changed the ip not me lol

They knows it better.

And u can at least publicly, with vpn but it does go back to the original/previous ip before u used vpn

Butthats not the case here

But that's*

Anyway, thanks.

Since you do not have any other internet source around you, I cannot help you test it. You are welcome to blame anyone at this situation to feel stress free. And you are welcome.

[heady hearth]

There was 2 problem i would like to report.

1.) Aim Acceleration- another game by timi (COD Mobile) provide this feature and it would be avery necessary addition to the game setting if we could have and option like that.

2.) Peek and open scope buttons being touch sensitive- as you know many professional and also normal majority of players in PUBG mobile are claw user like 4 or extra fingers. And all have there own different control layout. The problem a majority of player faces is the open scope and peek button being touch sensitive.....you know it cause the crosshair and aim flickering when we open scope or press peek button in hurry......so it would be a great help if we could get an option for those buttons to be touch sensitive or not. (U know like the left side fire button does not move the crosshair but the right side fire button does.) Please please try to fix them on next update specially the 2nd one. Its very irritating. We love pubg m and would like be supported by you guys too.

[unkempt tartan]

@hope#1234

[warm solar]

heyy guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @warm solar. Remember to read through #faq before asking questions in the support channels.

[olive lily]

Any fix ?

It's been like this for 2 months

@night cloak any ideas ?

[night cloak]

hello

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[digital flower]

Today I couldn’t play PUBG I start the game and it says request timed out all the day

[covert nymph]

please fix the game crashing portion. Getting kicked from rooms is annoying, especially in Scrims / Tournaments. Even the streamer wasnt able to get back into the game.
This happens on a daily basis, either one or the other player disconnects or the game crashes. it ruins us because of no comms at all.

[kindred rapids]

My phone has been hacked by Hacker and I no longer control my phone and now I have deleted the old version and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
*Please check my account i don't do any mistake i miss my account 😪

[fiery chasm]

Why the chinese version is beter than global version in every thing

[iron ridge]

Anyone dealing with running man loading icon, request timed out messages, server errors, server connection lost, connection to server lost, server did not respond please try again later, server did not respond please go back to login screen and try again (even when your still in the freaking login screen)? These errors happen all but 3 days each months and it's a literal fight with lag from hell to even load my player profile to check my stuff. I do love playing and it's more rewarding although annoying at times.
But these connection issues never get fixed ever.
It's not my mobile company nor their service. Its on Tencent's end.

[quiet rock]

Please PUBG/TENCENT Stop selling and sponsoring cheats because game is being unplayable !

[fossil trench]

also make australian server

[night cloak]

#faq 4.5 @iron ridge

@olive lily contact customer service

[polar marsh]

@kindred rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

We are not partnering with new Discord servers unless they are large and well organized, @fossil trench. Please ask your question in #discord for Discord server related support.

[dusk ravine]

Hello @night cloak , I did all the procedures, changed my ip address, changed the dns, but the problem persists. 😕

[storm flume]

The Chinese versions of PUBG MOBILE are developed by two companies known as Timi Studio Group and LightSpeed & Quantum Studio.

:white_small_square: LightSpeed & Quantum Studio: Aims at providing a real gaming experience with high graphics. Meant for mid-range and high-end devices.

:white_small_square: Timi Studio Group: Aims at providing the same gaming experience for low-end devices, but with slightly reduced graphics quality. Meant for low-end and mid-range devices.

The global English version of the game is based on LightSpeed & Quantum Studio's Chinese version.

[bitter heron]

Inappropriate style !!
Is this permissible ??
I can file a case and seek compensation..

[night cloak]

There's no need to report account suspension to @warm wren in Gmail outside the PUBG MOBILE Discord server, @bitter heron. You should report your issue on this channel.

@covert nymph;

please fix the game crashing portion. Getting kicked from rooms is annoying, especially in Scrims / Tournaments. Even the streamer wasnt able to get back into the game. This happens on a daily basis, either one or the other player disconnects or the game crashes. it ruins us because of no comms at all.
#old is channel for that.

[bitter heron]

Description of my problem in the picture..

[night cloak]

There is no need to discuss it anywhere here. Nobody can assist with account suspensions from this server, @bitter heron.

[lapis lichen]

Stop hackers !!!!!

[twin hatch]

more hacks

Stop Hakcs

3 ttime sime time

[polar marsh]

@bitter heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @lapis lichen & @twin hatch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[twin hatch]

that id 5674553143
but nickname i can't copy

[night cloak]

@twin hatch.

[lapis lichen]

Ok thanks my iPads stockage is full of video records of hackers

[twin hatch]

i did

[polar marsh]

@lapis lichen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rigid sigil]

From past few days me and my friends ,and even my enemies,are having high ping in Asia server. Why is it so ❓❓ Pls help

[slow vale]

@storm flume can i registration again if i canceled the registration of crew challenge

[rigid sigil]

@slow vale yes you can but before the last date of registration

[sand path]

Only the leader can cancel @slow vale

Then you are allowed to leave and join another

Then the leader may replace you and register again

[winter drift]

Wow pro player 🙏🏼

[silk fable]

Hi I am not able to buy prime plus subscription on my account

Can anyone please hlp

[storm flume]

Hello, @winter drift!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Please contact in-game Customer Service if you can not find the option to purchase prime or prime plus subscription, @silk fable.

[whole pilot]

Is there any uc website like midabuy for Japan ?

[night cloak]

Cheater ahead. Beware.

[outer mango]

5691845470

[night cloak]

Cheaters are coronaviruses

[crisp garden]

What's wrong with your points system

I'm diamond 3 with 95 points and when i finished the game I'm back in 45 lol

[night cloak]

Is it normal for a silver 4 to be in a match with crown 3’s?

[storm willow]

@crisp garden can you send screenshot of career result ?

[storm flume]

Hello, @outer mango!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[frigid depot]

@storm willow I have a question

[polar marsh]

@outer mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@frigid depot yes, !?

[crisp garden]

@storm willow it's back now but sometimes it's like that also my car drifts so much lol

[frigid depot]

@storm willow if I use the KRJP version do I ONLY get matched with people using the same version? or I find others using the global one?

[storm willow]

@crisp garden yeah my friends encounter that sometime. Please post in #old. While playing I usually change drivers, temp solution though

@frigid depot Not sure about matching, but you can join with other global players in friend list and play with them.

[frigid depot]

@storm willow I really need to know the answer

[storm willow]

You may ask customer support in krjp version.

[frigid depot]

Because I used to play in the global one and lately I start using krjp, and from what I see, I face more hackers since I made this switch. I heard that it is earlier to cheat in krjp version so I'm really concerned. I might go back to use my global aacount tho. @storm willow

Easier *

@storm willow they never reply to me

[storm willow]

Come back to global 😉

[frigid depot]

I have good stuff in the krjp and I like my name there tho :( @storm willow

[sand path]

Mixed @frigid depot

But if you play asia, most are global

[night cloak]

Who have cheated there ?

[sand path]

Cheated?

[frigid depot]

@sand path what about EU

[sand path]

Same. @frigid depot

[frigid depot]

I face a lot of Arab cheaters in EU krjp

What if I play on global, I never face krjp people right? @sand path

[sand path]

By KRJP you mean KR version of pubgm

?

[frigid depot]

Yeah

[sand path]

Well you can play on both since databases are different

Try it to know it

[frigid depot]

I need to make sure that if I play on global I don't face krjp players

[sand path]

You wont

But depends on your rank

[main comet]

pubg mobile please stop cheaters.

[frigid depot]

And the server?

[sand path]

Yeah

[frigid depot]

OK

[night cloak]

I faced the KRJP cheater, used no recoil cheat. The account ID is 6183097007. Help !

[frigid depot]

From my 2 years of playing pubgm @sand path i faced more cheaters while using krjp than in global. And I use to get a feedback when I report them, now I don't

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm kindle]

my teammates points were added when we got chicken but my points arent added what a piece of shhhhhhiiiit this game has become

@mods help

this game is getting bugged day by day

[somber flicker]

@storm kindle like fortnaite but pubg still n the first because resources data

in*

[storm kindle]

but how will i get my points back?

[somber flicker]

@night cloak & i faced the europe cheater , used Speed booster cheat . and i am beating him 😂😂

[solemn spear]

Hello! I need help

I've been going back and forth with the customer support because I can't access my main account anymore

I don't know what they're asking me for. Can someone clarify please?

[night cloak]

Why am I (gold 4) and my teammate (silver 4) being put in matches against people that are diamond 5 to crown 3 (some have ace or conquerer title)

[radiant citrus]

Having an issue my points not added in stats after geeting a chicken in sanhok with 8 kills & 3 rd position with 11 kills but not showing in stats are u kidding me pubg 🤯

[sand path]

What was your query? @solemn spear

Oh VN?

This is only support for global version.

Send them a screenshot from your main account. @solemn spear

[solemn spear]

@sand path it's a really complicated story. But it seems like the person on the other side doesn't speak English very well

[quartz wave]

Y didn't my points add up? Stupid bugs everyday

[sand path]

Yeah VN support isnt meant to converse in english . @solemn spear

[onyx cairn]

Points are fine, there is no issue. try to improve your gameplay overall! @quartz wave

[solemn spear]

@sand path well that sucks. The only proof of ownership of my main account that I have are Google Play order receipts.

I've sent them already. Fingers crossed

[sand path]

@onyx cairn what was that paragraph which explains how points are allocated in a classic match ?

[onyx cairn]

You can find it in #faq 3.3

[quartz wave]

@onyx cairn Stop speaking nonsense and speak relative to the topic..

[onyx cairn]

Ok, As you can see, you're not a good team player, just 66.2 rating points there. That's not nonsense.

[quartz wave]

@onyx cairn Ur lame as game...That ain't answer to my question..

[onyx cairn]

If you want to discuss it, move to #pubg-mobile.

[quartz wave]

@onyx cairn I'm asking y the points aren't added ... Answer to that ..Stop giving excuses and portraying as clown

[onyx cairn]

Your question has been answered. There is no issue.

[quartz wave]

Points are fine, there is no issue. try to improve your gameplay overall! @Pavan
Lol are u nincompoop?

[sand path]

@quartz wave your rating was way higher as compared to the other players in the lobby.

The system expected you to have a higher rating in this Match

[quartz wave]

@sand path That's fine bruh..! But if the kill ratings adds upto 40% of the game...The diamond tier inclusive of kills adds points if the survival rate is 50% of the lobby

Henceforth the points have to add up bcoz I've kills too @sand path..

[sand path]

It doesnt work like that @quartz wave

[onyx cairn]

(You played on Vikendi, not Erangel) refer to #faq 3.3

[solemn spear]

@sand path Do you know if it is possible to unlink a social media account from pubg?

[quartz wave]

@sand path alright..I saw similar issue of this guy @storm kindle...
Henceforth I thought it's some bug..
Thnx for help mate
@onyx cairn This guy is toxic as hell...Doesn't speak relative to topic...Pls remove this clown's role @sand path

[onyx cairn]

It's not my fault, if you don't read through the given #faq.

Unfortunately it's not possible.@solemn spear

[sand path]

Has your account been compromised? @solemn spear

[solemn spear]

@onyx cairn that's what I thought

[onyx cairn]

Only thing you can do is asking in game support to revoke access.

but this won't remove the link.

[solemn spear]

@sand path I transferred my account to the vn version by mistake a while ago. It was linked to Google Play Games. And one day I tried to login and it created a new account

So idk if it was compromised.

[sand path]

You can't switch back to global with the same account. @solemn spear