questions

[inner moss]

@inner moss Try to get a lower ping to avoid desync
@normal fulcrum is 80ms bad enough to cause a Desync? And by Desync I mean like It takes me 2 sec to do every single thing. Like picking up items, killing people, taking cover, Jumping through a window, opening doors... every thing has this 2 or 3 second delay.

[normal fulcrum]

@inner moss Are you sure it is a desync and not the device registering your touches slower?

In any case, you can try client repair as it fixes most of the issues. You will have to download the latest updates after performing a repair

[regal valve]

I have a question if I complete this week will I still get Samba Dance?

[vagrant onyx]

@regal valve no its ended

[regal valve]

Nooo

I love that emote 😅

[vagrant onyx]

@regal valve you should try to look early next time

[cyan portal]

How to collect that stars

To redeem rewards

@light trout

[light trout]

@cyan portal You can collect stars by opening these 2nd Anniversary crates.

[cyan portal]

Ohhh not from the events ?

[light trout]

Next time, please be patient and wait some time before mentioning the other staff members.

[cyan portal]

Ohk

[light trout]

Yes, you can find the crates in the treasure section of the shop.

[cyan portal]

Ohh

[night cloak]

@vestal willow Crate needs sheer amount of luck. Even rich people cannot get the item they want without luck.

[inner moss]

@inner moss Are you sure it is a desync and not the device registering your touches slower?
@normal fulcrum Yes. I play on Samsung S9+ ...

[normal fulcrum]

Have you tried client repair?

[inner moss]

In any case, you can try client repair as it fixes most of the issues. You will have to download the latest updates after performing a repair
@normal fulcrum will do🙌

[normal fulcrum]

Ok

[hollow gyro]

My left fire botton disappeared i restart the game and control setting and it's not came back

[bleak vale]

Hello @everyone.Can someone explain why I can't lower in-game graphics.I tried repairing game but it doesn't work.

[night cloak]

@hollow gyro Can you switch to a different layout and see if the button is there? There's this new feature on this most recent update which lets you move out the left fire button outside of the mapped screen.

@bleak vale You can lower the graphics in basic settings.

[bleak vale]

@Go Daisy doesn't work

[vapid frost]

Hello

[hollow gyro]

@night cloak i changet to another layout and another modes but button is still not there

[vagrant onyx]

@vapid frost hey
what i can help you with ?

[hollow gyro]

@vagrant onyx please help me

My left fire botton disappeared i restart the game and control setting and it's not came back

[night cloak]

@hollow gyro Can you switch to layout 2 and send a screenshot here?

[hollow gyro]

Wait

[night cloak]

@bleak vale What happens when you tap on smooth?

[bleak vale]

Says that it will take effect after restarting.After restarting it stays same

[night cloak]

@bleak vale Can you send a screenshot when it says that it will take effect after restarting?

[main belfry]

I want report cheater and I have video

[night cloak]

@main belfry http://cheater-report.pubgm.cc.

@night cloak Yes?

@night cloak Go to #news and tap on follow at the bottom.

[vagrant onyx]

@distant ferry fake did you edit the photo ?

[night cloak]

@distant ferry It's a photoshopped screenshot. KDR cannot be more than kills.

[vagrant onyx]

Please provide his id character @distant ferry

[raw cargo]

I was in the plane. 😕

[bleak vale]

@night cloak

[glacial cape]

Because of network issue by mistakes I click on the age restriction setting no button . Although I am 18+ . How to fix this.please help me. I can't play more than 5 hours. And after this issue my game stopped . Their was an notification to come back tomorrow at 5:30 AM . PLEASE HELP to fix this issue. This problem is due to week internet in my locality 😣

[vagrant onyx]

@distant ferry please provide character id of the player

[distant ferry]

No

[vagrant onyx]

unless you might get muted for spam

[night cloak]

@normal fulcrum sadly I just used my rp card to complete the mission

[distant ferry]

Hahahahaha

[glacial cape]

Because of network issue by mistakes I click on the age restriction setting no button . Although I am 18+ . How to fix this.please help me. I can't play more than 5 hours. And after this issue my game stopped . Their was an notification to come back tomorrow at 5:30 AM . PLEASE HELP to fix this issue. This problem is due to week internet in my locality 😣.
My character id is - 5244258915

[night cloak]

and it's pretty hard to screenshot when it's only last 2 players 👀

[vagrant onyx]

@glacial cape there is nothing much to do about it ( its game side rule ) i think you can change it after 30 day or 60 days

[distant ferry]

Zero protection.

[night cloak]

and I didn't think about screenshotting because I didn't think it wouldn't register has not completed the mission

[glacial cape]

I have to wait for 2 months .Is their any second option!

Can I get a chance to change it before?

It's not my fault . it's by mistakes because of network issue?

[night cloak]

No, you have to wait. There's no way to revert this change.

[atomic umbra]

any one fro management or admin group?!

[glacial cape]

I can't play more than 5 hours 😭

[vagrant onyx]

@atomic umbra what is it about ?

[night cloak]

@bleak vale Seems like a bug. Can you report it in #old? Make sure to write details.

[atomic umbra]

@vagrant onyx @night cloak Now PMPL is coming so do you need and editor to make its highlights for the channel on youtube?!

[night cloak]

@glacial cape You can remove the health reminder by sleeping. When you wake up after some hours of normal sleep, you should be able to play again. Disclaimer: it must be a new day first.

[coral leaf]

What does it mean?

[onyx cairn]

Play the shooting mini game in anniversary mode for 3 times. @coral leaf

[coral leaf]

Oh i thought they meant shooting range place

Im dummy

Thanks

[onyx cairn]

I'll forward this translation, thank you for reporting it!

[coral leaf]

👍

[teal panther]

What does it mean?
@coral leaf There is an anniversary mode on Erangel map. It has three amusement parks on the main island. In those amusement parks it has two shooting ranges where you can shoot rubber ducks and win prices.
If you play three times you fulfill the mission.
It has nothing to do with the Arcade game machines where you hunt ducks.

[tidal wasp]

@teal panther Wait, so the shooting range is the one located on the amusement parks?

[coral leaf]

I know but thanks for clarifying

@tidal wasp yeah , not the green arcade machine

[thorn shore]

When is the frame drop bug will be fixed?

[coral raven]

give me this frame in global version too

@night cloak

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@night cloak Regarding VPN usage, refer to this:

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[plain sandal]

Why is my game a bit blurry in Samsung m31

[sand path]

Make sure your phone is not on power saving mode while gaming ... @plain sandal

Tick on performance > battery

In game launcher

And use power mode as 'high performance'

[polar marsh]

@glad nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What should I do after I recorded a death cam showing me dying from a legit obvious hacker ?

[sand path]

Report

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lime juniper]

When Arctic mode is coming @lime juniper
It will be available from April 16, @stuck harbor. You can also see that in your screenshot.

[plain sandal]

@sand path thanks for telling I was using that

Cause I knew I bought a newly launched phone today

[manic patrol]

what need to be done?

[manic temple]

Hi

[polar marsh]

@smoky fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[manic temple]

is SmartGaGa Emulator illegal ??

[prisma latch]

Hi my account is hacked

Can help me

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @prisma latch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@manic temple only Windows with gameloop is recommended

[manic temple]

@storm willow i don't know that before 5 months ago, i sent to game support and no one help me

[undone birch]

My Facebook account which I use to log in my Pubgm account is banned. Now I can not log in pubgm anymore. What can I do to get my pubgm account back?

[toxic glade]

Fix the arcade place have bugs

[manic temple]

@storm willow i need someone to connect with him, to fix my issue

[cloud bane]

When come karakin in pubg mobile

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @manic temple.

[storm willow]

@manic temple ask in #emulator-support

[cloud bane]

When come karakin in pubg mobile

[storm willow]

No information about that, keep following social media posts

@undone birch Login with another linked account or recover Facebook account

[manic temple]

@storm willow where i can find him

[night cloak]

game is not opening why? server down or any other problem?

[vivid relic]

It reduce my rank help

[storm willow]

@manic temple find who?

[night cloak]

any answer?

[storm willow]

No issue. Restart the game @night cloak

[night cloak]

@storm willownot working bro

[manic temple]

@storm willow find #emulator-support I can't sew the name

[surreal aurora]

Why tis

[storm willow]

@night cloak no issue, just checked game is working, Check your internet connection and try again

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @manic temple.

[surreal aurora]

@storm willow help me

[night cloak]

my internet is working bro i checked

every thing is running

[storm willow]

@surreal aurora try this link https://www.pubgmobile.com/pay/

[inner moss]

@night cloak I'm also having a connection issue.

[storm willow]

@night cloak do you get any error message ?

[surreal aurora]

@storm willow no i have balance in my Google acc

[night cloak]

no

server time out

[storm willow]

@surreal aurora contact customer support google and see if there is any issue on their side,

[night cloak]

again and again

[storm willow]

@night cloak restart your router and your device and try logging in again

[night cloak]

ok wait

Can anyone help me no matter what I do I can't fix it in instilled reinstalled cleared data cleared cache I even factory restarted my phone and the problem is only on my device I let my friend use my account to see if it works for him and it's just fine on his end I even used in the game repair and tried to seek help inside in-game customer service which wasn't a big help

[inner moss]

Desync problem too!!

[fossil nexus]

Can anyone explain this?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @fossil nexus.

[storm willow]

As in emulator support @fossil nexus and that’s Internet issue

[night cloak]

@night cloak Have you tried switching to mobile data if you're on WiFi, or the opposite?

[rigid lynx]

in my pubg id there not showing primeplus option why that happen with me how can i buy primeplus

[night cloak]

@fossil nexus most probably the internet is turned off

[surreal aurora]

Pubg support if f#%k the don't reply

[night cloak]

🤫

[rigid lynx]

@night cloak can you help me please in my pubg account primeplus option not showing how can i buy primeplus

[tidal wasp]

Game froze again while on the plane

Had to leave and rejoin the match

Got killed by a noob that had a gun and wanted to kill AFK players

[night cloak]

@rigid lynx Have you tried subscribing to prime plus before?

[rigid lynx]

@night cloak yes before i have but in s12 its not showing

[night cloak]

@rigid lynx it will coz mine haven't showed a few days after the update

[normal fulcrum]

@inner moss Post the bug in #old

[cloud bane]

When come karakin in pubg mobile

[polar marsh]

@kindred bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quaint epoch]

How to complete this?

[dark mountain]

When will there be a regional final in Europe?

PMCO

[toxic glade]

@quaint epoch have passed

[faint escarp]

@quaint epoch 21 march lol

[rough dirge]

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

[polar marsh]

@hard spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hard spear]

The server problem fixed or not yet

[lime juniper]

Thank you for the report, @viral orchid.

[polar marsh]

@rough dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[radiant kayak]

How do I use that balance to make UC purchase??

[night cloak]

Is that via an emulator

Or mobile

[radiant kayak]

No on mobile

[night cloak]

Oh try contacting Google

[radiant kayak]

I can use in other in apps but not in pubgm..so prolly not an issue with Google here

[storm willow]

@radiant kayak is that Japanese client ?

[radiant kayak]

Yes it's yen..I am from India..recived gift from Japan player..I can use in any app but not in pubgm @storm willow

[night cloak]

@radiant kayak You can use it in the KRJP client of the game.

[radiant kayak]

Ah okay so not the global version..but can I use my main account in krjp version?

[night cloak]

No.

[radiant kayak]

Lol so basically can't use that balance in pubgm then

[night cloak]

You got your answer, well then.

[radiant kayak]

Can I buy UC in krjp and gift rp to main?

[storm willow]

UCs cannot be transferred

[solemn yacht]

so im having a problem were i cant stream pubg mobile from my phone but other games work fine it lags

[storm willow]

you can gift only outfits and stuffs

[radiant kayak]

Nah I will just buy UC in krjp and gift rp with it to main acc in global version?

[arctic robin]

Heloo

[storm willow]

@radiant kayak Rp cannot be gifted with UC,

You need to pay while accepting the request, I’m not sure how that goes with other clients. You may contact their customer support

@arctic robin Whats the issue. ?

@solemn yacht https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490 other games may not be heavy as PUBGm

[solemn yacht]

it worked fine before the update came out

[storm willow]

what device are you using?

[solemn yacht]

s20 plus before s9 plus

[storm willow]

Higher end devices should handle lots of apps running at the same without any issue.

[solemn yacht]

i have my twitch channel tp prove it

[radiant kayak]

@storm willow can I atleast use play store balance in krjp version to gift rp to main account??

[storm willow]

you can edit your feedback message with device infos and video clips @solemn yacht

[radiant kayak]

NM u already answered

[solemn yacht]

i reported it their too

[radiant kayak]

Thank you very much @storm willow

[solemn yacht]

i have apps disabled in the backround and lots of ram like 12gb ram and very good wifi where i live

@storm willow do you think pubg messed something up is their update that makes the game lag when you try to stream and i plug in the device and it lags and like i said other games and apps nothing wrong

[plain sandal]

Patch for this blur pls

Due to this blur all the next screens and gamee get blur

[hollow gyro]

@night cloak

There is screenshot in layout two steel idont have left button

[storm willow]

@solemn yacht no idea, there are lots of people still streaming on yt without any issue, it may be Due to Internet stability

[solemn yacht]

its fine my provder came and said nothing wrong

[storm willow]

You may post in #old so if there is any issue on the apps side dev will have a look at it and fix it

Upgrade to gaming package, and check your latency/ ping

[solemn yacht]

what dat

oh it ran normal at my speed

[plain sandal]

@storm willow u know about the blur that i posted above?

[solemn yacht]

i even tryed with mobile data same problem

[storm willow]

Isp provide gaming package, that gives less ping and supports hq streaming. You can’t really stream with MD unless you have 50Mbps speed on both download and up speed. Stability is important while streaming. @solemn yacht

[solemn yacht]

250 download and 15 upload prefect

[storm willow]

@plain sandal try repairing the client and see if that fixes the issue, if that doesn’t solve post in #old

@hollow gyro which botton ? Fire or peak?

[night cloak]

@storm willow it seems both

[hollow gyro]

Fire

[storm willow]

Enable it from settings / basic

Turn on left side fire button

[hollow gyro]

Ok

Thanks

[night cloak]

@storm willow see I get 10 pece of puzzle no 3 in a solo match it's a bug?

[storm willow]

Those are random drop, if you have extra that will be turned into Bp After the event ends, that’s what happens on each events @night cloak

[night cloak]

I am unable to change my regoin in pubg mobile. Please tell me how can I change it and please ping me then reply.

@night cloak it's in the basic settings o

Once you had changed it then there's a count down about 60days or something

@storm willow I notice one thing after last update now boat spon in all match( starting, mid,even in last zone's) is there any change in there mechanism ?. Before update boat spon in starting of match. @night cloak

All the way at the bottom

U mean bot

@night cloak IDK anything about that

I know, I want to change my region to Norway. I am unable to do it. Also I havent changed my region ever.

@night cloak u can change it after 60 days

@night cloak use vpn
@night cloak we don't recommend VPN

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak contact in game customer support

@spring void do u anything about the 2nd Anniversary Crate Redemption Event.

Coz I do have the redeem option

Not the way to collect golden stars

[spring void]

Have you tried restarting or repairing the game? @night cloak

[night cloak]

@spring voidyeah

Tried 2times

Hope it will be available tomorrow morning or so

[storm willow]

@night cloak those gold stars are from crates in shop/ treasure if that’s what you are asking about!?

[lyric shard]

#old Is there a guaranteed way to report a hacker ?? I’m so tired of that and PUBG doing nothing about it @polar marsh

[spring void]

#old isnt a place to report hackers.

[storm flume]

Hello, @lyric shard!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[minor stump]

Hi need help

When I play pubg I dont get foot steps in pubg mobile unable to recognize from where enemy is coming and I get killed very soon

[waxen summit]

<@&639889499718942720> one here?

[minor stump]

And I am using a 6 gb ram phone with good internet speed though in between the game gets lagged and cannot even run properly in pubg mobile

[night cloak]

@minor stump You get to hear all other sounds?

[waxen summit]

@night cloak

[night cloak]

@waxen summit Yes?

[waxen summit]

You are supoort here ?

[night cloak]

I am a volunteer. How can I help you?

[minor stump]

Yes I am getting other sounds but no foot steps available on screen

[waxen summit]

I need big help

[night cloak]

Banned?

[waxen summit]

Noo for pmco

[night cloak]

Oh, what is it?

[waxen summit]

I send to many message for one staff

But no one response and tommorow i play on europe pmco

[night cloak]

@minor stump Can you write it in #old?

[waxen summit]

One player in my team have problem with anticheat

And need another code

[night cloak]

@waxen summit Have you tried contacting the admin of the PMCO server?

[waxen summit]

But i dont no where ii go speack with some one because the staff no response

Where ii speak with admin ?

I rlly need help please help me

[night cloak]

I meant the staff, since you had no luck. Can you email at [e-mail]?

[waxen summit]

Thanks

[shell wharf]

Kr version players can join global version custom room?? Anyone know??

[cyan geyser]

Hi

[shell wharf]

Plz help me. It’s urgent.

[night cloak]

@shell wharf Yes.

@night cloak those gold stars are from crates in shop/ treasure if that’s what you are asking about!?
@storm willow thanks for the info

[muted torrent]

Waiting for me

[shell wharf]

@night cloak Kr version players can join global version custom room??

[velvet vault]

Why are we getting matched in cross server all the time?

[amber cedar]

Hi

Can anyone help me out

@night cloak hi

[night cloak]

@shell wharf don't know about that

[minor stump]

Hi I need help

[night cloak]

@minor stump what's the problem

[amber cedar]

@night cloakhi can u tell me jow to remove age restriction before given time to change in pubg

[night cloak]

@amber cedar you can't change it until the count down resets

[amber cedar]

@night cloak omg its not good

Now i cant play

🤧

[night cloak]

You should read carefully before giving a confirmation

[amber cedar]

I dont know that it will give time for again change

[night cloak]

You won't get a second chance. Until the count down expires

@amber cedar

[amber cedar]

Yes

Ok @Abin_Rock47#3852

[lucid compass]

Hack!

[night cloak]

You can report in cheater-report.pubgm.cc

@lucid compass

[lucid compass]

An@night cloak and where is that

[night cloak]

http://cheater-report.pubgm.cc

@lucid compass

[rich drift]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rich drift. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@rich drift

[rich drift]

Yes

[night cloak]

I need help
@rich drift how can we help you

[rich drift]

My facebook account and twitter account have been hacked

My pubg account is linked to these facebook and twitter

What can I do in these situation؟

[lucid compass]

In order to report a hacker i need to upload the video to a third party and share the link!!?

[rich drift]

I can't open my account

I had two accounts and was hacked when I was on the other account

[night cloak]

You can post in there imgur

@rich drift try recovering using mobile number or contact Facebook and Twitter

[rich drift]

They will be closed by the police

The facebook and twitter

[gusty copper]

اي بوليس يا حبيبي وين حنا بايطاليا

ما يقدر يساعدك بهذي الحاله لازم ترجع احد لحسابات.

[rich drift]

الشرطة اقفلت حساب تويتر و حساب فيسبوك

[gusty copper]

طيب انت تقول حسابي تهكر ما تقول انغلق

ولتويتر مستححيل ينغلق ما احد رح يصدقك

[rich drift]

و الحل؟

[night cloak]

English only guys @rich drift @gusty copper

[gusty copper]

الحل ترجع الحساب تعال خاص الشات هنا اجنبي

[night cloak]

Please refer #613267301243944960 for additional language @rich drift @gusty copper

[gusty copper]

Sorry

[night cloak]

👍

[polar marsh]

@hollow mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[unique acorn]

We can’t play from the hackers where is the anticheat ??? And when we report a player nothing happened to him
Alot of people left the game from that
So find something to fix that

[polar marsh]

@scenic moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @unique acorn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[velvet vault]

The matching system is so broke that we have to play with players from other countries. Never were we able to play in Indian server

What is happening? Asked all my friends and all of them are having the same issue

[unique acorn]

@storm flume nothing happened i have video for all hackers the report system not working I want some one to talk with him about that

[storm willow]

@unique acorn it takes time but hackers are banned regularly , if you have video evidence report using that link.

@hollow mango thanks for reporting. Please use the following link in the future

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @hollow mango:

:white_small_square: http://bit.ly/37Lgfbm

[night cloak]

Finally

[unique acorn]

I don’t want to report channels i want to report players

[left spear]

Please someone help me, I play with the love of the air only and complete the tasks with it and play with my friends tasks and for entertainment only I do not know any hacker or any other program please please and make sure of my correctness 5147626271

[night cloak]

@unique acorn http://cheater-report.pubgm.cc

@unique acorn you can report in there

[unique acorn]

And where i can post the video

For the hacker

[night cloak]

Same website

You will have the option

[left spear]

Pleas any one help me

[night cloak]

@left spear I didn't get it may be someone else will help you soon

[unique acorn]

Thanks

[night cloak]

🙂

@left spear did you mean your account got Banned

[left spear]

Yea

[night cloak]

Could you provide a Screenshot

[night cloak]

Have you tried using any gfx tool or something

@left spear

Or have you rooted it jailbreak your device

[polar marsh]

@left spear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rich drift]

These server is the official for pubg mobile?

[night cloak]

Yes, @rich drift.

[rich drift]

Can I unlink a Facebook account from the account?

[night cloak]

@rich drift nope

[obsidian night]

Hi my account is blocked even though I'm not cheating what should I do ?

I swear I didn't cheat. I want it investigated.

[rich drift]

If my account linked with facebook and the facebook being hacked what can i do ?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @rich drift. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@obsidian night click file claim /contact customer support

[obsidian night]

@obsidian night click file claim /contact customer support
@storm willow auto answer gives you the solution that is not applied

no cheating GFX nothing

[storm willow]

There is nothing we could do, contacting customer support is your only solution

[night cloak]

@storm willow I gotta report some gfx tools

Any links

Other than reporting via play store

[polar marsh]

@stuck steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

I think there is no solution other than Playstore report @night cloak

[night cloak]

Ohk

[plain sandal]

@lime juniper can u help me pls?
So whats happening to me is when i open the game its Blurry
When i restart the phone the graphics becone normal but when i again close the game and reopen it its still blurry.
I have Tried re installing

[night cloak]

@plain sandal can you provide a SS

[plain sandal]

@Abin_Rock47#3852

@Abin_Rock47#3852

@night cloak

[night cloak]

Have you tried repairing the game

@plain sandal

[plain sandal]

@Abin_Rock47#3852 yup

@night cloak

Yup

[night cloak]

Post this on #old @plain sandal

It will be fixed soon

[gentle rock]

hello can i use GFX Tool for pubg mobile to get better fps

[night cloak]

for all the emulator guys

can you all tell me which app is faster

gameloop sucks

@gentle rock no u can't

Which will lead to ban

[gentle rock]

ok thanks

[night cloak]

Can u tell me why it stuck on this number on arcade ?

@night cloak Try playing a few matches and see if that increases. Make sure not to quit the match mid-game.

[sand path]

And it counts when everyone in your squad is dead.

[gusty copper]

@lucid compass

[sudden obsidian]

admins here ?

nero

[polar marsh]

@sudden obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sudden obsidian]

you said the hackers getting b right ?

[gusty copper]

@lucid compass You said that : In order to report a hacker i need to upload the video to a third party and share the link!!?
So now i have a video like u said do u need me to send u the link?

Anyone can answer my q?

[sudden obsidian]

there is link

for reprots

but there is no admins here i just wanna show them RANK1 PLAYER ON eu servers

[gusty copper]

Then what

Come on man be real

[polar marsh]

@sudden obsidian:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sudden obsidian]

who have 210games more then 50%winrate and 15fking kda and he still didn`t get b

[gusty copper]

Bro be real

Any supporter here?

I nee help

[night cloak]

@sudden obsidian Must be on emulator.

Yes, @gusty copper?

[sudden obsidian]

great

so if he in emulator he don`t get b for hacking ?

so i will go and start hacking too why not

[gusty copper]

Hey @night cloak

[sudden obsidian]

and he go again

[night cloak]

It's easy to win more in Emulator, @sudden obsidian. Compared to mobile users. It's not impossible to win 212 game out of 212. While the one you are saying is 50%.

@gusty copper Do you need any help?

[sudden obsidian]

and 15kda

[sand path]

Emulator is not agaisnt ToS @sudden obsidian

[sudden obsidian]

i am not talking about winrate i am talking 15kda

[sand path]

15 kd is normal

[sudden obsidian]

210 games 15kda

give me your nickname in game and we see if its normal

[sand path]

The more toI win the more is your kd

You*

[sudden obsidian]

GIVE ME 1 pro player that have 200 with 15kda

15 kda mean

he kill 15 dude every game

[sand path]

Nope

If you get cchicken

[sudden obsidian]

let me finish then we talk

[sand path]

Like you get 10 kill chicken 3 times....your kd will be 30

Cuz no deaths

[night cloak]

@sudden obsidian Well, if you feel like they are cheating, you can report them through the interface. It's just a caution: never judge a player by their kill to death ratio.

[sudden obsidian]

that the system on your game

[sand path]

#pubg-mobile

[night cloak]

Please #chat for further discussion.

[sudden obsidian]

k ia m going to ask them how the system work on kda

and i will come again

[night cloak]

Have fun!

[sand path]

Switch to #pubg-mobile I'll explain

[dawn vessel]

radar - headshot %100 - Alliance in individual game

Look at this, I hope from the game to deal with the reports faster, because these people sabotage the game and challenge people to leave the game and switch to other Battlegrounds games.

Thank you

[hollow mango]

Anyway i can give link to hackers utube?

[carmine furnace]

any admin? i have problem my account is connected with facebook and twitter and i moved to play on ipad and i want to connect it to game center but i cant any advice how to connect it with game center

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @hollow mango:

:white_small_square: http://bit.ly/37Lgfbm

[storm willow]

@carmine furnace you can link only 2 accounts. You can use them both on iOS (Facebook and twitter)

[storm flume]

Hello, @dawn vessel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@night cloak i play solo i win or another player kills me and it still the same for the last 6 hours same number didn’t change !!

Looks like a visual error, try to repair client from the login screen.

[night cloak]

@night cloak still same

[polar marsh]

@mint nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring garnet]

Hi

Character name: JokAr ヅ 『M4』

Character ID: 6529455497

Date and time when account suspension was confirmed (2030_02_03)

My computer has been hacked by a hacker so I can no longer control it and now I have deleted the old version of Windows and now
I set up control, but I destroyed it until I paid by playing with my account and activating an illegal program. My device will be released
I agree until, but I do not agree. Delete all my belongings and delete them. I like PUBG so please recalculate.
We respect your policy very much. Re-enable my account and play again. Thank you.

[winged umbra]

Any way to fix random ping spikes?

My Wi-Fi is stable but I keep getting yellow and red ping

[stoic tendon]

I have been kicked out of my game multiple times now -_- I searched up what “modification of runtime game data” meant, but Im not hacking or cheating, it mainly happens just after I shoot someone. Is this problem fixable? Im just worried if this happens again, my acc could be terminated

[polar marsh]

@spring garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stoic tendon]

Does changing time count as cheating -_-

[night cloak]

@stoic tendon Device time? No. It will not affect the game or its time anyway.

[stoic tendon]

Then i don’t understand why then... thanks though

Its the only modification of my device rn, its to get past screentime XD

[night cloak]

@stoic tendon You may wanna google it for more information.

[tardy mortar]

Cheating

[stoic tendon]

Seems like anything a pc player could do with an emulator...

All I have is an ipad...

[hollow mango]

Already sent around 17 utubers in form

Man they love cheating

[winged umbra]

How to fix random ping spikes in game?

[stoic tendon]

Check if youre in optimals server

Gfx tool?

[hollow mango]

Yeah u can find it in playstore dont know bout apple tho

[stoic tendon]

Its a graphics thing i think..

[hollow mango]

Yeah u can increase the fps limiter of the app

[polar marsh]

@stoic tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hollow mango]

This bot hate link

[polar marsh]

@winged umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[past tartan]

Still having same problem with graphic resets

[rotund lantern]

WARNING --> My game sometimes don't shoot

[worthy dock]

Why You Didn't Take Action Against Them

[night cloak]

@polar marsh

[carmine furnace]

how i can dis link facebook and link game center? in place of facebook?

[fierce canopy]

After this hotfix I'm facing connection issues and random game freezes which force me to restart the app!

How can I fix it! Please I'm a competitive player

[sand path]

Facebook login sometimes causes it

[storm willow]

@carmine furnace Account once linked cannot be undone

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @hollow mango.

[storm willow]

@stoic tendon ^

[spice mesa]

It's been 3 freaking season and you lazy devs haven't fixed the countless freezes

[polar marsh]

@pseudo bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Theres actually been 12 seasons

[night cloak]

@night cloak what do I tell there in game customer support? Please ping meh then answer : )

@night cloak did you change it knowingly or

Does the system changed it

I want to change it

I havent changed it ever

Ohk

I want to change it to norway region

Then tell them that your location is ______ and the system detected that your location was in India

@night cloak

And you need that to be changed

Oh!

In that customer support?

Yeah

[spice mesa]

@night cloak @night cloak talk on #chat

[night cloak]

@spice mesa this thing is related to pubg

yea

I am going to talk the customer support

Ok

[spice mesa]

Ok ok sorry

[night cloak]

It's ok

For the crew challenge does everyone in the crew have to have the same clan name

@night cloak not sure about that

Can anyone in the crew register or does the leader actually have to sign up

It says only the leader but can anyone on the crew sign up?

Hi !
2 hours ago these two guys killed me and my other teamets , They was using X-ray vision and bullet cheat .
I know you'll tell me that i should report them in-game , I did it but , i just want to make sure that you see my report 🙂 .

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

@night cloak

If none the article found helpful select this didn't help @night cloak

[void plank]

@night cloak same is happening with me I live in India but it is showing me Australia

@somber solstice

[night cloak]

Lol

After I select "No they didnt helped" @night cloak

[amber cedar]

@night cloakwhy there is no customer person who can help?

Only bot commands come its not good at all

We tell what and they give us what

[night cloak]

Yea! ^

@amber cedar if it in-game probably because lots of guys are reporting problems and which are harder for them to solve immediately that's why they use bots

U can email them

Hm

[amber cedar]

Email id?

[night cloak]

My answer please?

Find their email at playstore or appstore @amber cedar @night cloak

@night cloak

Try emailing them if the in-game haven't worked

[storm willow]

@amber cedar mail ID is in #613267301243944960 - last line.

[frozen quiver]

Today i purchased primeplus again because old one got finished but i didn't get 300uc help!

@storm willow help

[storm willow]

For purchase/item related issue contact ingame customer support. @frozen quiver

Only ingame CS have Access to those data

[frozen quiver]

Ok

[night cloak]

5152436520
This ID is cheater with m416 glacier max
And i have video of him killing with aimbot and bullets

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[frozen quiver]

Today i purchased primeplus again because old one got finished but i didn't get 300uc help!

[storm willow]

@frozen quiver ingame customer support.

[fervent wharf]

help

[polar marsh]

@fervent wharf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uneven furnace]

Hello everyone
Is there a way to overcome the lag issue I'm using galaxy note 8 ping lower than 80 default graphics setting

[vagrant onyx]

@fervent wharf what can help you with ?

[trim palm]

Dear developers After the new updated which is 0.17.0 for pupg mobile i had n major issue like whenever a close encounters during match the enemies which r close to me.. my game started lagging and Screen flickering occurred eg. that is (My gun aim pointer) moves sometimes,automatically right or left or even in upword direction. As this made me very difficult to Tpp my enemy which r close to me or even to fire the spoted enemy.. i dont know what or why ? This happing with this new updated becoz i had never faced such issue in the older version.. Plz fix it !!

[grizzled cairn]

It's been a day ;-; twitter hasn't changed the ingame logo

[vagrant onyx]

@grizzled cairn take from 2-5 days ( should be change after 2 days )

[grizzled cairn]

Naniiiii

fb does it instantly

Will it change if i connect it to a google acc while it's connected to twitter too?

[vagrant onyx]

@grizzled cairn you mean link google acc ?

i recommend waiting

[night cloak]

Ok! @night cloak also thanks for helping. Now I will wait for their reply.

[drowsy vector]

please want to know how to configure the discord to play pubg Mobile because when I log in with my colleagues in the discord voice chat the game decreases its sounds and the game is not clearly heard, that is, the volume of the game decreases

[night cloak]

@night cloak Happy to help

@drowsy vector not sure about that

Have u checked whether the Master volume isn't reduced

[drowsy vector]

Yes

When i stay in the voice room but the voice room that i create

The sound of the game is very low

[night cloak]

I'm not sure about that. Maybe a mod or someone else will help

Just wait

[drowsy vector]

I and my friends cant hear the steps or any sound of the game

[night cloak]

Try lowering the discord voice

[remote cargo]

Hello
There is another person who has logged in to my private account and I do not know who he is and has linked the account to his Facebook and has deleted my friends list.
Please note that my account is linked to Twitter only and I have not made any link on it on any other site before.
So I would like you to help me to unlink his Facebook account and keep it the only Twitter bug.
And I have made many purchases on this account
I am ready to provide all proof that this is my account and not someone else's

@vagrant onyx

[vagrant onyx]

@remote cargo hello

follow this instruction ( if you have access to twitter )

[remote cargo]

@vagrant onyx !!

[vagrant onyx]

@remote cargo you must have 2 social media acc linked on the game in your account to proceed

[remote cargo]

@vagrant onyx Ok In do have two accounts, facebook and twitter,but the facebook icon on my game account is hacked by someone

[vagrant onyx]

@remote cargo yes

Follow this and don’t say no

https://discordapp.com/channels/393088095840370689/481200416349224980/689371320013815827

Do is the same given

dont add extra words so your process don’t get decline

[remote cargo]

ok

[lofty tinsel]

I can't complete the 7th mission. The press function not working?

[normal fulcrum]

Tomorrow @lofty tinsel

[vagrant onyx]

@lofty tinsel tomorrow you will get

@lofty tinsel today is the 6 days

[lofty tinsel]

I feel stupid. Ok sorry WTF

[lime falcon]

Anyone know how to fix mic glitch, When i enter match or Exit sometimes my mic stops working even at lobby i can't even hear other squad members audio

[normal fulcrum]

@lime falcon You can post the bug in #old. A restart should fix the issue though

@lime falcon #questions. This channel is intended only for feedbacks and bugs regarding the game

[scarlet holly]

The 1st item i collect on 2020/03/11 and now it's automatically date change to 2020/03/12. What just happened

[night cloak]

I need someone to talk to, I have a problem with PUBG

[woeful elm]

you're muted or banned?

[night cloak]

@vagrant onyx
Please talk to you in private💔

@scarlet holly Nope. The event was out on March 12.

[scarlet holly]

@night cloak i collect this frame yesterday.

[night cloak]

Yes. Me too.

[storm willow]

@scarlet holly there is no reward for 6th day - today

[night cloak]

@night cloak Banned?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet holly]

@storm willow opps my mistake

[storm willow]

No worries 😉

[scarlet holly]

@storm willow @night cloak i feel I'm stupid sometimes.

[atomic umbra]

@night cloak i want to talk regarding pmpl

[rigid lynx]

@storm willow @night cloak please help me i cant see primeplus option in my pubg account i finish do clean cashier repair and reinstall pubg still same issue facing

[desert nacelle]

Did CC finally become phone-only aswell?

[obsidian dove]

if is
then its good
cos square screens have n advantage peaking over terrain and grass

[storm willow]

@rigid lynx have your purchase prime plus before ?

[willow ruin]

Hi

[dusty ermine]

Hey Support,

[willow ruin]

Bol bhai

[polar marsh]

@dusty ermine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[void plank]

@remote cargo hello

follow this instruction ( if you have access to twitter )
@vagrant onyx How to know the registration date??

[willow ruin]

@polar marsh why i am not getting anygood stuff bc :)

[night cloak]

@night cloak This was their reply : /

[cinder seal]

Is Crew Challenge phones only now?

@night cloak

[night cloak]

Yes.

[coral maple]

@night cloak please help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coral maple. Remember to read through #faq before asking questions in the support channels.

[coral maple]

@night cloak can I do you please

[night cloak]

Do me what?

[coral maple]

Sorry I meant to say DM

[night cloak]

Why?

[coral maple]

I received a message from pubg mobile

[night cloak]

You can state your issue here.

[coral maple]

@night cloak do you understand.

@night cloak?

[night cloak]

nope?

What message did you receive @coral maple?

[coral maple]

You want me to put it up again? @night cloak

[night cloak]

put what? Did you send something and delete?

[coral maple]

Yes

[night cloak]

Why did you delete?

[raw herald]

Why do I have this incomplete while I did login, now I can't take the Avatar :/

[night cloak]

How am I supposed to see if you delete?

It is payment related issue then unfortunately we cannot help. We are just discord moderators. You need to contact customer service in game.

Maybe try logging in tomorrow. If it doesn't work then you can report it in #old @raw herald.

[raw herald]

It should be available to login today, when I press it nothing happens. @night cloak

[night cloak]

That's probably a bug.

[vagrant onyx]

@raw herald its the 6 day tomorrow you will get the parachute
Can you take screen shoot in your avatar and send it here

[night cloak]

@raw herald thanks for reminding me

[raw herald]

Oh didn't notice that today is the 6th and the parachute is the 7th! sorry! and thank you. @night cloak @vagrant onyx

@raw herald thanks for reminding me
@night cloak You're welcome haha.

[night cloak]

🙂

[mystic ember]

<@&639889499718942720> anyone from official team here?

[night cloak]

@mystic emberyou don't have to mention them

[normal fulcrum]

@mystic ember Avoid pinging community team or admins. You can ask your queries to contributors or moderators

[mystic ember]

New here

[night cloak]

Read #613267301243944960 @mystic ember

[polar marsh]

@mystic ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@inner moss That's performance issue with your device. If you're game isn't working properly even after client repair, than you have to check the device with service centre

[elfin canopy]

@inner moss Is their an issue after the recent update?
SpongeBob entered the chat xD

[polar marsh]

@mystic ember:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elfin canopy]

@inner moss Maybe there was some sort of network maintenance going on? If you still encounter the issue please report it in #old with your device name they'll push a patch note if it's from their side.
PS:- Do check your WiFi

[normal fulcrum]

@mystic ember You will be muted from in game chat if someone reports you. Mute will be lifted once it is expired. We cannot help you in any way regarding this

[lucid compass]

Hi, i was driving and the car suddenly exploded. My team reported me by mistake

My merit is 40!!!

please note that the car was not damaged

[normal fulcrum]

Nothing can be done now. All you can do is play classic matches and increase your merit back. Regarding the bug, you can post it in #old

[lucid compass]

Really!? Even its a bug?

That’s unfair

[normal fulcrum]

Usually the car doesn't explode on it's own until it gets damaged enough or gets naded. But if you have any proof that the car was exploded without any reason or damage, then you can report it and team will look into it

[hot sentinel]

Hey 👋 I bought a set from lucky shop, my region is india and the set is unusable 😥

[lucid compass]

Now u r talking logically

So they will give me my merit back

[normal fulcrum]

Well I cannot promise that since a report is a report @lucid compass. You can contact in game support and let them know the issue or you can keep playing game and merit will increase eventually

@hot sentinel Are you using any vpn?

[hot sentinel]

@normal fulcrum no I don't

[normal fulcrum]

Have you faced the issue for other purchase from Lucky shop?

[elfin canopy]

@lucid compass Trust me man they didn't report you by mistake. You can increase your merit by playing classic matches.
If you finish in top 10= 3 merit point
If you finish in 11 to 20= 2 merit
If you finish in 51 to 100= 1 merit point

[hot sentinel]

@normal fulcrum no I bought 2 sets and no problems faced

I can wear it at any time

But this one I couldn't

[normal fulcrum]

Shouldn't happen. You can forward the issue in #old and the team should look into it. Or else, you can contact in game support for faster resolution

[remote cargo]

@void plank what instruction i have to follow ?

[hot sentinel]

@normal fulcrum thanks man ♥️

Peace ✌️

[lucid compass]

Mav, they are my clan mates and we are pushing for conqueror. And I’m the clan leader btw. They all said something appeared and they pressed ok. End of story. So please don’t say trust me they don’t report by mistake because I did once by mistake!

[dense sparrow]

Pubgmobile support api vulkan?

[lucid compass]

So, correct me if I’m wrong. This is not pubg support and you guys don’t have any authority but giving information

[normal fulcrum]

@lucid compass As I said, report is a report and we cannot help you with that. The only option you have now is to play classic matches and increase your merit again

[elfin canopy]

@lucid compass Easy man. End of the story but you've to work really hard to increase your merit now. Happy playing :-)
This is discord and I just helped you with my lil knowledge. I don't think after reporting the issue to in game support they'll increase your merit cause I've tried that.

[sand path]

Play solo matches and increase it.

[lucid compass]

Play solo matches and increase it.
@sand path thanks that was even helpful than what I read above

[sand path]

Sarcasm?🤒

[lucid compass]

However, I’m not going to play and work hard for the game mistakes,,, i will contact the real support and share my 100% merit with you here Mav. As i do have a prove 😉 happy chat dear

[sand path]

Your teammates pressed 'yes' so they won't manipulate the entire system for 1 person.

Goodluck

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[flat dock]

@storm flume i need some sullort

Support

[vagrant onyx]

@flat dock what is it ?

[flat dock]

Account management

They hacked my pubg account from my gmail and i get it back with facebook

But still, i need to unlink this gmail cause i dont have access to it anymore

A lot of people is going thru this thing rn
I am lucky enought to get my pubg account back but
Some of them didn't link with 2 Social Media

[vagrant onyx]

@flat dock unlink not possible

you can follow this tutorial

[night cloak]

[sand path]

He got it back

[spiral burrow]

After the last update this happens every time when I open my game please di something

[flat dock]

What's gonna happen next

[sand path]

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and our services, and (ii) all use of our services under Your Account. You must promptly notify us if you know or suspect that Your Account or its password have been compromised. We will regard all use of Your Account as being by you, except where we have received and acknowledged your notification to us regarding Your Account and/or its password being compromised @flat dock

[night cloak]

@spiral burrow Are you on emulator?

[sand path]

Their fault for not having a backup @flat dock

Still you can mail Tencent

[flat dock]

So if the hacker get connected again ???

[spiral burrow]

@night cloak no brother

[flat dock]

I did it since yesterday

[vagrant onyx]

@flat dock what they do is revoke the access of the hacked acc so the hacker cant play and log in anymore

[sand path]

If they can still access ...ask them to link another.... @flat dock

[vagrant onyx]

Notice that its your responsible to secure your account

[sand path]

Nd then follow those steps

[inland birch]

can anyone tell me how can i see the death reply

[flat dock]

First and oldest receipt
Really how can i know
I am playing pubg since april 2017

[sand path]

Death replay is currently available in higher end phones @inland birch

Whatever you have send them all @flat dock

And if you linked your mobile number and email....that's even better ..say that you have access to the number and email.

[vagrant onyx]

@flat dock if you dont find the oldest

try to find the old one you find and send it
and i think you will find the first one

[flat dock]

For sure

Ight i am gonna try all of this

[night cloak]

@inland birch Set your graphics to balanced and restart the game. Then go to basic settings and enable it.

[vagrant onyx]

@flat dock hopefully you manage to do it

[night cloak]

@spiral burrow It is actually an emulator only issue. Strange.

[flat dock]

Tx for eveything guys

[night cloak]

@flat dock Your first and oldest receipt are the same. It was sent to you via email. Remember, without valid information, the support will not help you.

You can also find it in your Google Play/ App Store accounts settings.

[flat dock]

Ight i am gonna check this

[night cloak]

Pubgmobile support api vulkan?
@dense sparrow No. Only OpenGL at the moment.

[nimble token]

Hi can i replace my gamecenter linked account to twitter, i've connected gc and fb into my pubg account but i have to change my pfp ingame via twitter 😁

[night cloak]

@nimble token Unfortunately, replacing linked method is not an option yet. Maybe in future.

[vagrant onyx]

@nimble token and btw you can change your pfp in twitter ( to take affect in game and change will take 2-5 days , its should change after 2 days )

[autumn ivy]

How can I fix lag? I'm using Samsung galaxy a70 6/120

[frozen sparrow]

@spring void How do i unlink my twitter from my pubg.

[autumn ivy]

TDM, quick match doesn't lag but when I play classic there is visible frame drops

[spring void]

You cant.

[autumn ivy]

Can you help me please? @spring void

[nimble token]

@vagrant onyx i cannot connect twitter due to facebook taking up its slot that's why i wanna remove gc or fb 🤷🏻‍♂️

[autumn ivy]

I already repaired client

[spring void]

@autumn ivy try playing on smooth and max fps. Avoid charging when playing, clean ram and have sufficient free storage. If you sill face issues you can try reparing the game

[autumn ivy]

I play on smooth - Ultra

I don't play while charging

Routine Repair? @spring void

[spring void]

Yes

[frozen sparrow]

@spring void repairing deletes some in game files?like maps?

[autumn ivy]

Ok

[spring void]

Yes, it does @frozen sparrow

[autumn ivy]

Can using game launcher to open pubg get you banned?
@spring void

[spring void]

If that is a default game launcher it shouldn't cause any issues. @autumn ivy

[autumn ivy]

It is the default Samsung game launcher

[spring void]

Yes, it is safe to use. @autumn ivy

[nimble token]

@spring void any other alternative to change pfp ingame, connected gc and fb, can't change pic on fb :/

Gc doesn't support pfps

[sand path]

@nimble token it takes a day sometimes for sync...the changes in pfp aren't immediate

Whether its google or Facebook or ios whatever

[nimble token]

@sand path i didn't change fb pfp due to my social profile,

I wanna change it on gc or twitter but can't connect twitter cuz gc is taking up the slot

[sand path]

No idea about Game centre, I'm total android...maybe An ios mod knows.

[nimble token]

@sand path okay can u tell me one more thing?

[spring void]

@nimble token no, you can use ingame avatars too

[nimble token]

My pubg progress is synced with both of my accounts or just one? Like can i use either one of the social account and ditch the other?

[sand path]

Yeah

You can log in with any account..there wont be data loss

The second may serve as a backup for recovery when you get phished.

[night cloak]

Shot through a rock by this guy so I guess you use your profits elsewhere rather than making fair play. Your ban pan and videos are a joke start releasing the actual numbers again but I guess you forgot about transparency

[nova chasm]

Hello

[elfin canopy]

@night cloak Did you report the guy via in game reporting system?

Hello
@nova chasm go to #chat

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[molten pewter]

Now i have MS problem lol all days only have problem end many peoblwm lol

[night cloak]

scan turkey and bangladesh for cheating and we are ok..you found 1000000000 players for ban

@elfin canopy of course I did but it’s pretty useless to do this anymore

[elfin canopy]

Well that that usually helps if they're found guilty.

[night cloak]

@elfin canopy but I am skeptical that anything is done after those submissions since they don’t post the numbers then it’s a waste of time again it’s about transparency which there isn’t any

[gritty glade]

Today i played 16 matches.
Continuous killed 16 times by Hacker
Middle East fpp sqaud

Hacker increasing × 200 times this season

[storm flume]

Hello, @gritty glade and @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hollow mango]

Youtube hacker link submit?

[polar marsh]

@hollow mango:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @hollow mango:

:white_small_square: http://bit.ly/37Lgfbm

[hollow mango]

Why pbg mod bot so aggressive

[storm willow]

@hollow mango it’s necessary on huge servers, sorry for the inconvenience.

[inner moss]

@storm willow there is a delay on every action I take even though my ping is in green :/

[inner moss]

-It shoots while I'm reloading
-I can't crouch or prone (it gets back up automatically)
-takes 2 or 3 sec to do an action.

[vagrant onyx]

@night cloak are you using any kinda of unlegit software or any third part app ?

[sand path]

Connection issues @inner moss

[night cloak]

@night cloak did you download it from 3rd party application

@inner moss most probably a connection issue just do a speed test

[vagrant onyx]

@night cloak i remeber this 1 time happen me back in season 2 or 3 this and i was on official version and no gfx tool or any third party app i run
and i asked a guy he say he got also and till me to ignore it cause its happen

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@night cloak maybe random people using hacks ( that might get you banned ) if you team up with them multi time

[sand path]

Please clear all data, uninstall pubg mobile...and download it from a legit source...seems like you downloaded a modded version

[night cloak]

What's My Fault In It.How Do I Know They Are Hackers

[vagrant onyx]

@night cloak did you get banned 10 years ? And did your tier rest to bronze v ?

[night cloak]

@vagrant onyx Yes 😥😢

How Can I Ask Pubg Mobile To Investigate

[inner moss]

Connection issues @inner moss
@sand path while having 100ms?

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[inner moss]

Maybe sea cable issues like before???

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490 @inner moss

Sometimes unstable internet / ping spike causes those issue

[rigid lynx]

@storm willow can you please help in my pubg prime plus not showing i finish reinstall repair clean cache done everything still not showing what i do now

[storm willow]

@rigid lynx already asked you, have you activated prime plus before ?

[night cloak]

When will Bonus Challange be back??

[visual cloak]

Hello, how can I contact support via mail , because when I was about purchasing UC it failed but it was withdrawal from my bank account

[storm willow]

Mail ID is in #613267301243944960 ( last line ). You can Contact them in game for purchase related issues @visual cloak

[visual cloak]

I already send report for purchase but no response

[storm willow]

@night cloak no information about it yet.

@visual cloak wait for 2-3 days, if you dint get response create a fresh ticket

[steep notch]

Hi is this use full or a waist of my time if I actually need help?

[night cloak]

@steep notch we can't help you if you haven't tell your problem

@steep notch if you're new in here read #613267301243944960 and #faq

[rigid lynx]

@storm willow yes before i am using but in session 12 not showing

[storm willow]

@rigid lynx contact customer support ingame

See if you have any pending payments

[night cloak]

Crates below the ground ?

[storm willow]

@night cloak feedback in #old

[rigid lynx]

@storm willow ok

[night cloak]

Crates below the ground ?
@night cloak which can't be looted right

@night cloak yep

[desert nacelle]

@night cloak @vital sluice which one is true? x)

[vital sluice]

You are not allowed to use emulators in crew challenge. In pmco related crew challenge, you are not allowed to use emulator and iPads. Will ask the team for a confirmation just in case.

[night cloak]

It's available for both Android and iOS phones @desert nacelle

Not sure about the ipads

[vital hinge]

Hey

When will erangel 2.0 be coming in PUBGM ?

?

[blazing saddle]

Keep and eye on #news and the social media posts by PUBG MOBILE for information related to upcoming in-game updates and features, @vital hinge.

[night cloak]

@vital hinge not sure but the devs are working on it

[vital hinge]

@blazing saddle @night cloak Thanks

[night cloak]

👍

[slate anchor]

@kindred dagger

[kindred dagger]

@slate anchor

[slate anchor]

هنا ينشرو بس يقرون الملف

[violet sky]

after the recent update,game freezing frequently

[storm flume]

Please do not use any other language aside from English in this channel, @slate anchor. Refer to #613267301243944960 for language channels.

[night cloak]

@violet sky hope it will be fixed soon

[gilded citrus]

This is the chinese server but in global version too, why in the beginning of the season, there are times where the conquerer is behind the ace?

[violet sky]

please fix it soon

[night cloak]

Hello,
I am against the fact that it has return missions on the Android version which may have more or less very useful rewards for some, while there is none on the iPhone version. I sent a message last night to support.
@night cloak

@gilded citrus we can't help you if it's any other version other than global

@somber solstice please ask me

[gilded citrus]

I know but its the same concept.

[night cloak]

@night cloak u can report in #old

[gilded citrus]

Where u know aces are behind conqueror

[night cloak]

it's no a bug

[gilded citrus]

In the beginning of the season

[astral nova]

hello

can i speak with supp

[night cloak]

Not sure about the Ranking system

[gilded citrus]

Oke

[astral nova]

..

[night cloak]

@astral nova ???

[polar marsh]

@astral nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @feral blade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[charred yoke]

???

[feral blade]

why website to report hackers ?? so that mean the report bottom in game not work

[polar marsh]

@radiant dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@feral blade both will work, if you could submit evidence it will be manually verified by security team. Both are effective

[feral blade]

man not all work

3 day i play all time i meet same team

[storm willow]

@charred yoke install from AppStore / playstore

[feral blade]

and now i meet him again in my game

[charred yoke]

@storm willow i downloaded google play store

[feral blade]

and he have #1 for long shot

[storm willow]

@feral blade as said earlier, use the available method, it’s takes time but will be punished.

[storm willow]

@charred yoke delete and reinstall, make sure other installed apps doesn’t interfere with PUBG app.

[storm flume]

Hello, @radiant dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@charred yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Gfx tool is not recommended right?

Yes, @night cloak.

Agh okay, btw can I get to know why? And why people recommend it? But not the officials @night cloak

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

Okhay thanks

[mild ravine]

I can hear my teammates but they cant hear my I've tried every single thing from restart to turning mic on and off in my phone settings any other solution? I've got custom in 10mins I need urgent help

[storm willow]

@mild ravine if you get disconnected or restart you game after entering the game, the above issue will appear. Do not switch connection or restart while in game. The current Available solution is That all your co-players May need to restart to solve the mic issue. Not guaranteed though

[mild ravine]

@storm willow before this happend I was in discord vc with my teammate doing a tdm 1v1

After I left the vc to start vc in game this happened

[inland plaza]

What is this penalty for

[terse flare]

@storm willow

@lime juniper

[inland plaza]

What is leave penalty

[lime juniper]

This is imposed by law to protect younger players' health, so they do not play for too many hours consecutively. Please come back later.

[storm willow]

@terse flare ^

[inland plaza]

Leave penalty 😶

So curious to know

[vagrant onyx]

@terse flare if your age less than 18 years old this happen ( also when you sit age is lower than 18 )

[storm willow]

@inland plaza im not sure about that, probably penalty for leaving crew challenge matches!?

Let me confirm it later

[tidal wasp]

I was playing duos with a friend and we went to one of those amusement parks, when we got there we had to kill 2 duos but 1 guys wasn't taking damage

[quick mango]

I can't install PUBG Mobile from play store wherever I press Install button the page refreshes and nothing happens, need help!

[tidal wasp]

Both of us used at least 3 mags on total to kill him but he took no damage

[low jolt]

For me i faced hacker aimbot and killed me with one bullet

[storm flume]

Hello, @low jolt and @tidal wasp!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[glossy sable]

@quick mango Try to install the APK from the official website, then.

[tidal wasp]

@storm flume There is a problem, I didn't get killed by him, the other duo killed me and then killed them

[quartz coral]

Hey !
From PMCO , will the 1st of CIS region play in thr BIG EU final , where the top teams are competiting?

[glossy sable]

@tidal wasp Do you have any evidence of them using cheats?

[tidal wasp]

@glossy sable My game lags a lot so if I tried to record my game wouldn't even start so no. Maybe he wasn't cheating but lagging a lot because a lot of Arabic or Asian ppl play on European servers so they lag a lot

[glossy sable]

Mm, I see.

[tidal wasp]

There is middle east server and Asian server so why play in Europe?

[glossy sable]

Well be sure to report them in-game, and if you can record them report them through the link given by the bot.

I don't know, ask them?

[tidal wasp]

They don't speak English usually

[coral oracle]

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

[rotund current]

How can i cut connect my account with Facebook?

[vagrant onyx]

@rotund current what you mean?

[rotund current]

My account connect with Facebook and Twitter and I don't want to connect with Facebook how can I remove it

[vagrant onyx]

@rotund current that is not possible sorry for this

[polar marsh]

@coral oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@coral oracle are you banned for 10 years ?

[coral oracle]

Yes

[vagrant onyx]

Than Follow the bot message

[coral oracle]

She did not benefit

I want to contact one of the company representatives

[polar marsh]

@mellow light:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @coral oracle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[coral oracle]

I am Youtuber and I do the live broadcast on Facebook

[sand path]

Is it even possible to takeover an entire computer?

[vagrant onyx]

@sand path yes

[coral oracle]

@vagrant onyx

[night cloak]

@coral oracle #content

[vagrant onyx]

@coral oracle what is it

[sand path]

You are responsible for: (i) safeguarding the details of Your Account, including any passwords used to access Your Account and our services, and (ii) all use of our services under Your Account. You must promptly notify us if you know or suspect that Your Account or its password have been compromised. We will regard all use of Your Account as being by you, except where we have received and acknowledged your notification to us regarding Your Account and/or its password being compromised @coral oracle

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
@coral oracle
It was your duty to inform Tencent when it was ongoing

Not after being banned

[polar marsh]

@coral oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

only mods can make that appear ?

[glossy sable]

Why would non-staff be able to?

[night cloak]

only mods can make that appear ?
@sand path what

[sand path]

I meant is it triggered as well? @glossy sable

From some word other than ban'

[glossy sable]

Perhaps.

[charred citrus]

I invite someone to their team, what is the reason that the team gives a blocked message? And now we are registered as a team. Will it affect the Crew Challenge contest?

[brisk spoke]

Footage of my point of view on this hacker and his point of view
UID: 5172883781

[charred citrus]

I invite someone to their team, what is the reason that the team gives a blocked message? And now we are registered as a team. Will it affect the Crew Challenge contest? Please help me

[night cloak]

hello

admin

Can we use gfx tool to increase fps in low end device?

[sand path]

No @night cloak

[night cloak]

Bro but the game lags too much

[sand path]

It manipulates game data

It lags on every phone atm

[polar marsh]

@tawdry shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Thx bro for helping

Why i cant send team recruitment in channel?

[inner moss]

I really am regretting I spent money on this game-_- the Dsync even though ping indicator is green is so frustrating

[storm willow]

@inner moss post in #old

You need to atleast level 10 in the server @night cloak

[storm flume]

Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

[storm willow]

@night cloak ^

[storm flume]

Hello, @brisk spoke!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[inner moss]

You need to atleast level 10 in the server @night cloak
@storm willow I did so many times but they keep telling me the same thing.

[elfin canopy]

@inner moss still facing the same issue? Did you report it to in game support?

[inner moss]

Yes Mav. I repaired, reinstalled contacted my ISP but all is the same.

Ping is good... but the delay is frustrating.

[elfin canopy]

Did you report it to in-game-support?

[inner moss]

Yes

I did everything you guys told me to.

[storm willow]

@inner moss What device? If you have a good device and a stable internet connection then your side is clear. Please post in #old and wait for a fix from dev side. Please add device info and os version on feedback

Can you post your speed test result?

[inner moss]

Wait I'll send you a clip of the game plays I'm having.

[storm willow]

@inner moss use SPeedtest by ookla

[nova beacon]

Who can help me here?