#questions

1 messages · Page 729 of 1

night cloak
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And the 2nd file is Erangel map?

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Perhaps

fallen scroll
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Yup

night cloak
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If I delete it...

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Why would you do it?

fallen scroll
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Erangel is also called as Forest map by some people

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@night cloak He's a curious guy I think

night cloak
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Because I don’t want my teammates to force me to play Erangel because I play sanhok lol

fallen scroll
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If he deletes it

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He can't install it again I guess!

night cloak
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@night cloak well, don't do it as recommended

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No I’d just change the directory and store it in another place

fallen scroll
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@night cloak Impressive!

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Why are your teammates forcing you to play Erangel?

night cloak
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Because they are boomers

fallen scroll
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Mmm

night cloak
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Respectively

fallen scroll
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If you're teammates are used to Erangel... It's better to change teammates and not to delete map

night cloak
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Lol

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No further discussions here other than that related to support

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Why would you name Sanhok as savagemain

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Very weird naming

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Don’t forget shadowtrackerextra for pubg itself lol

sand path
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You MIGHT get banned for it @night cloak

night cloak
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For what?

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In game or this discord server?

regal quartz
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Is the style settings supposed to reset?

sand path
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In game

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Its better not to tamper with the app and play

polar marshBOT
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@fallen scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sand path
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You never know what the system detects

night cloak
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Ok

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But I will try it with another account

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A throwaway account

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See if it works

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😄

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Thanks for the advice btw

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You know I added a few lines of code in a file to achieve Extreme FPS on my iPhone 6s

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By default, iPhone 6s is only allowed High FPS

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My device gets hot tho

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But nvm

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Playing on Smooth/Extreme is fun

sand path
regal quartz
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Is the style settings supposed to reset?

sand path
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As in?

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Graphics?

regal quartz
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Like classic colorful soft realistic

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Yeah in graphics

sand path
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When you repair the client it switches to the highest graphics possible in your device

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But just restarting app wont cause any change in the graphics whatsoever

regal quartz
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The other settings save but every time I restart that style setting resets to classic

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I have reinstalled and repaired

sand path
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Did you change it ingame?

regal quartz
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Yeah in lobby

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It will stay at colorful till I close the app then resets to classic

sand path
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Try clearing cache, force stopping app and restarting device.

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And then change to colorful

polar marshBOT
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@humble plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

regal quartz
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Ok I will try

quartz wave
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After the patch file's released the game literally desynces too often...Anyone facing similar issues?

iron basin
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@quartz wave desynch is a part of pubg😂

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After the patch file's released the game literally desynces too often...Anyone facing similar issues?
@quartz wave m ready to play with desynchronization but this game freeze ruins the game

quartz wave
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@iron basin How can u play with desynchronization..? Doesn't make sense

coral maple
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All pubg suspensions are 10 years?

regal quartz
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Still won’t stick, guess I have to set it every time I run PUBG

quartz wave
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@coral maple Yeah ofcourse

coral maple
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Wow

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Am I able to appeal after 5 years?

quartz wave
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@coral maple😂 😂 😂 😂 5 years..? Game will be dead by then... Create and play with new account legally

coral maple
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I've put so much money and time on this one I might as well quit the game right now😫

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I've been banned for 10 years just because of a refund request I do not use any third-partyrip

quartz wave
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@coral maple Where did u buy money from eh?

coral maple
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Play store

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@quartz wave

polar marshBOT
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@quartz wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral maple
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I've spent over 5K requested a refund for $100 now I've been suspended for 10 years

polar marshBOT
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@coral maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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Wtf

polar marshBOT
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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
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@coral maple contact ingame customer support, we don’t deal with account related issue

nova nest
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I have been playing pubg mobile for 2 years, my account was connected to social media and ios game center I lost my social media account I cannot log in I will change my phone, I will switch to the android operating system.
IOS game center does not work on android, please help or point it to a helpful location

night cloak
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@nova nest There’s no other way.

spring robin
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Hı Support pls

fallen scroll
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What's up bro?@spring robin What do you need?

spring robin
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Why 1 account, 2 social media accounts are added

errant dagger
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#questions
I draw the lucky spin of scar-l many times and the luck goes up then the lucky draw restarted again from 0 and the luck drops to 0 without getting scar-l also classic crates in my inventory disappeared without using it

I sent message to the customer service in the game 2 weeks ago and no one replay until now

My id is 5203728593

Those pictures of the lucky spin and the gift I collected after 50 draw you can also check the purchase history

Please help me

Thank you

fallen scroll
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@spring robin It's for safety bro! If you loose one of the social media accounts think about your PUBG account!

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So even if you loose 1 social media you play with another one!

rough tangle
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Hello

ionic sparrow
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The royal pass giveaway I completed both Twitter tasks do I have to fill out all of them

regal quartz
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You can’t clear cache on iPhone

rough tangle
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My Pubg Mobile account has been compromised my Id 5178518835

fallen scroll
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@heady glacier Network issues or try changing WiFi settings

spring void
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@rough tangle contact ingame support

rich dawn
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Hi

fallen scroll
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@spring void And another prob.. No moderator or admin are replying...
You're the one to reply me.. that too after 1 hr

rich dawn
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@spring void @spring void @spring void @spring void @spring void

spring void
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@fallen scroll please state your issue

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Yes? @rich dawn

rough tangle
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What support do you mean

storm flumeBOT
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You can contact the customer service via the game settings, @rough tangle. Refer to subpoint 5.3 in #faq for further instructions.

fallen scroll
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I have tried contacting every moderators and admins who were online that time on Discord while I was muted. But no one has replied me yet

rich dawn
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My account was hacked and I need help from you

fallen scroll
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Till you texted @spring void

storm flumeBOT
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Please refer to subpoint 2.5 in #faq for further information, @rich dawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring void
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@fallen scroll sorry for that, can i help you in anything now?

fallen scroll
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No

rich dawn
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Contact with information and no response for two days @spring void

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@storm flumeContact with information and no response for two days

fallen scroll
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Please respond to any help that your members are asking!

rough tangle
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I have reached out with them and asked for information and his message, but there is no answer

fallen scroll
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Thanks for solving my issue @spring void

spring void
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You need to keep trying, we cant solved such issues here @rough tangle @rich dawn

rich dawn
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@rich dawnThere is only a respondent who provided everything that was asked of me, but for this moment the answer has not been answered

storm willow
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@rich dawn for account related issue only customer service is the solution. Wait until they respond

fallen scroll
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@storm willow What's the contributor role for?

storm willow
ember dirge
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@lime juniper y my ping always rises from 90 to 300 then 968 though I have very good network connection and all my other applications which run via net work very good
But when I go for PUBG it disappoints me every time 😔

storm willow
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@ember dirge what’s your ping in speed test app ?

ember dirge
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@storm willow 90

storm willow
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@ember dirge 90ms on speed test is little high. Did you try on other network?

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I have 22 ms on SPeedtest and ingame I get like 40-80ms ping

fallen scroll
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I have 22ms on Speed test and 18-30 ms @storm willow

storm willow
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so you need you upgrade your internet package or change your isp @ember dirge

ember dirge
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@storm willow but bro on WiFi too it's just 180 ping in game

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Though on speedtest it's from 5-10ms

fallen scroll
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@ember dirge Change your ISP bro

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I'm too using Wifi

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My ping is good

storm willow
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@fallen scroll yup, not every isp provide good ping , most of them market with only speed

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Some isp even provide less latency package or gaming package.

ember dirge
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@storm willow @fallen scroll thx buddy will try doing that today and inform if my problem sorts out 😇 🙏

fallen scroll
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Yeah that happens @storm willow

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@ember dirge You're always welcome bro

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Hope you get lower ping soon!

ember dirge
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Yup😇

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Well 4finger gyro is better or 2 finger gyro?

trail ingot
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so the issue is i play on emulator gameloop latest version and and drivers are updated , i live in india earlier i used to get 20ping on india servers - asia since after udpate  im geting indo/ asian servers which goes to about 100ping , my friends are also getting 60ping when they match with me , when they play from different lobby  i.e excluding me they get normal ping i.e 20ms  , its not my isp problem because my brother and i are using same isp and he gets indian servers and he lives close by , while playing other games such and cs go , cs 1.6 it gives proper 10-5ms ,  also when viewing ping from the lobby it shows 5ms asia but when in game it gives 100ms evry time i.e i got indo / asian server , sorry for bad english can any1 give me proper solution?

fallen scroll
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It's not about the fingers you use @ember dirge

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It's how you can play well

storm willow
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Please move to #chat or #pubg-mobile if you don’t have any questions @ember dirge @fallen scroll

fallen scroll
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Sorry @storm willow

ember dirge
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@storm willowsorry bro

storm willow
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Np 🙂

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@trail ingot contact you ISP and reset your IP address.

fallen scroll
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@storm willow ping issue affects gameplay a lot. But service providers don't give a good connection

trail ingot
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@storm willow thank you

storm willow
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@fallen scroll yup as said earlier they prefer speed to ping/latency

fallen scroll
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Yeah!

trail ingot
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@storm willow if they ask why you want to reset ip address so what should i tell them , because my brother used to tell me that if you format your pc contact your isp and say that reset dns something like that so isp used to ask me reason

storm willow
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tell them your reason.

fallen scroll
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@trail ingot You need to play PUBG

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That's the reason

storm willow
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reconfigure your router @trail ingot

trail ingot
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i have reseted my router today still im getting high ping

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will have to call isp then

rose shuttle
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.

sand path
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Maybe you're playing with someone who's living outside the country

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Did you try solo matches? @trail ingot

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It also happens when your rank is too high

trail ingot
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@sand path im talking about solos only when im solo i normally get 20ping but after update it goes to 100and stays there , while my freinds with same isp gets indian server with 20ping when they make seprate lobby excluding me

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my rank is gold 2 so i dont think its about rank in season 8 my rank was ace and used to get 20ping so i dont think its about rank

past tartan
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Can anyone still help me I tried to repair it but still reset the graphic settings

storm willow
past tartan
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Yes

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@storm willow

spring robin
#

Türk yetkili varmı????

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @spring robin. Refer to #613267301243944960 for language channels.

storm willow
#

@past tartan device model?

past tartan
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Samsung Galaxy J7 Refine

spring robin
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People there are not interested, they do not answer

storm willow
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@past tartan can you post in #old with device info.

past tartan
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I will

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ima screenshot too

storm willow
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@spring robin what’s the issue ?

polar marshBOT
#

@humble notch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@past tartan if you could make quick video clip and post in #old that will be more helpful

spring robin
#

1 person connected Facebook to my account without my permission. I'm using twitter

scarlet heron
#

hello

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is any admin online?

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i need to report a player

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @spring robin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

scarlet heron
#

the player is using paid hacks

spring robin
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I cannot use my account without permission

storm flumeBOT
#

Hello, @scarlet heron!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow
#

@spring robin read #faq 2.5

past tartan
#

I will prolly clip it short since I dont have nitro

spring robin
#

I do not have English, I am translating, text is not copied from the phone

night cloak
#

Is there any server for pubg m lite

bold siren
#

I doubt it.

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What’s the matter, @spring robin?

night cloak
spring robin
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@bold siren I cannot block 1 person entering my account without my permission

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I am logging in from tiwiter I have connected my Facebook address to my account

bold siren
#

And someone is logging into your account without your permission?

spring robin
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Why 2 social media are being added to 1 account

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@bold siren yes

bold siren
#

Is the person logging in with your Facebook account or Twitter account?

spring robin
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Yeah I'm connecting from tiwiter
I changed my password, but the person who entered entered Facebook

bold siren
#

And don’t forget to change your Facebook account’s password.

spring robin
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I do not have English, I am translating, sorry

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@bold siren I do not use facebook

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The person entering the account has linked their Facebook specified

storm willow
#

@spring robin translate the above image and follow that steps in customer support ingame

spring robin
#

5128090785 lovesick partner I don't know they play together

#

When I log in to the account it throws out of the game

storm willow
#

@spring robin please follow above instructions

dreamy heart
#

Ok ty

modern axle
#

I’ve been trying to log in my account and did all the steps and still see this message

wide bane
#

@storm willow @storm willow @storm willow @storm willow @storm willow @bold siren @bold siren

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@storm willowhi

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any baody here?

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@bold sirenhi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @wide bane. Remember to read through #faq before asking questions in the support channels.

wide bane
#

ok

#

can you help me

polar marshBOT
#

@wide bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eternal arrow
#

Can I Know When Will Crew Challenge Start?? In Crew Challenge It Is Showing Season 7 Ends On 13th March 2019...Why Is It 2019 😐😐🤦‍♂️

night cloak
#

انا اجني بأن ظلم

#

عم ابكي من قلبي

#

مكو حده يسعدني

bold siren
#

Please use English.

night cloak
#

Can I send royale pass to my friend from my UC ???? Please help @polar marsh @bold siren @night cloak @eternal arrow

#

Pan

#

Voor pubg

normal fulcrum
#

@night cloak No you can't. And please don't ping multiple people. Just ask the question and you will be answered

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

past tartan
#

@storm willow ima try to record that glitch or bug also in domination

stuck dagger
#

Stop making the bots only spawn in the end

ivory flint
#

How any one from pubg-support

polar marshBOT
#

@ivory flint:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

abstract anvil
#

#questions any way to contact a high command PUBG person? I have video proof of someone using Aimbot/Wallhacks

polar marshBOT
#

@wet turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
wanton pier
#

Hello. I wonder, which time zone in game is used? I got a message, that on 13.03.2020 I killed an Teammate and my merit points dropped. But on 21.16 I played solo in a squat game. I sent the support screenshots. But then, I noticed, I finished my last game on 00.16 on 14.03.2020. There our car was rammed by an other team just after, my teammate picked me up. We both got killed. Therefore, I didn't kill my teammate. Are those things recorded?

sonic marsh
#

hello guys, I have a question, while playing I always face lagging, and I can't play with it, does anyone know a fix

lime juniper
#

@lime juniper
My together we play event not opening
This was corrected with today's patch, @dusky yarrow. We apologize for the inconvenience.

radiant halo
#

Hello? Can a staff member help me out rn.

pearl ivy
#

can anyone tell me why this game wont find any matches on any map other then erangel and occasionally sanhok? i really miss miramar...

dawn vessel
#

I want Report link , Alliance in singles 3 people + aimbot

#

I have Videos

ionic sparrow
#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @ionic sparrow. Remember to read through #faq before asking questions in the support channels.

clear coral
#

When will bonus challenge be back?

ionic sparrow
#

I don’t understand he royals pass ilgiveawya

#

I completed both twitter tasks does that mean I’m in the giveaway

#

@clear coral that’s a bot

#

Mods or something say what it should say

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @ionic sparrow. Remember to read through #faq before asking questions in the support channels.

ionic sparrow
#

I did

night cloak
#

Hello. Recently, I have been "muted for violating the rules". The first time, I got muted for 1 hour, and could not text or use the mic in game. After I got unmuted, I didn't use the chat. And I got muted again for 3 hours. May I know how to avoid being muted?

native lance
#

HELLO THERE , My account has been boned and it says that I have violate regulation but I never use any other software while I been play in the game and I was in lobby waiting to start another game

#

could you help me please because I was playing in the game and there was lots of hackers

polar marshBOT
#

@native lance:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

If you have experienced being muted from the in-game chat system for writing harmless words or using quick chat actions, please submit this form to help us address the issue, @night cloak;

http://bit.ly/2TJgU92

storm flumeBOT
#

Hello, @dawn vessel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vagrant onyx
#

@main terrace you are in the wrong in channel

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

ashen vapor
#

why the game always stuck and freeze and also experience very high ping always...lag occurs when enemies are close . before this update I have no ping issue . because of lag, freeze and high ping issue my game gone worst ..... please short out these issues as soon as possible. I wish that you will solve these very soon .

storm willow
#

Try repair client once and see if that solves the issue

polar marshBOT
#

@stark crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@hard meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warped lily
#

Game crashes every second

storm flumeBOT
#

Hello, @warped lily!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

stuck harbor
#

When the carlo events are coming @neon patio

restive kayak
rich dawn
#

Hi

restive kayak
rich dawn
#

I have a problem

restive kayak
#

Hi support i have a problem in my account my account connected with two social media game center in ios and facebook but i have now a android phone and my facebook is locked i can't acces to my account in pubg @PUBG MOBILE

rich dawn
#

Hi

#

@storm flume

#

@storm willow

night cloak
#

@rich dawn what's your problem?

rich dawn
#

@night cloakYesterday I spoke with you about a hacker account where the hacker linked my game account to his Gmail account and to send me a threat to play hacked in order to close my account please help you

#

@night cloakI have access to Twitter and purchase records from Season 3 in the game

polar marshBOT
#

@rich dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

noble ether
#

When bonus challenge unlocks..my battle coins are there...need to redeem thats why

night cloak
#

It generally opens in Weekends. @noble ether

humble hinge
#

@storm willow Can I talk to officials?

night cloak
#

What's your issue?

humble hinge
#

@night cloak I am facing a issue about not entering in a match

storm flumeBOT
#

You can contact the customer service via the game settings, @humble hinge. Refer to subpoint 5.3 in #faq for further instructions.

humble hinge
#

Game stucks at loading screen

#

@storm flume already contacted.
Nothing happens

night cloak
#

@humble hinge u can try "repair client" in login screen.
If still nothing happens, contacting customer support is the only option.

noble ether
#

@night cloak means when it will open

humble hinge
#

@night cloak I have try all the things.
Infact I have reset my phone too

#

And I have contacted customer support several times

storm willow
#

You can contact them via ingame customer service or mail to them ID is in #613267301243944960 (last message) @humble hinge

#

@restive kayak you need to contact ingame customer support for account related issue

#

Already answered @restive kayak

restive kayak
#

thanks

storm willow
#

You can also contact Facebook support to enable your account instead and use it on new device

restive kayak
storm willow
#

Avoid using Facebook logins on scam websites that says free UC/ skins. All those sites hack your account. Please be careful in the future

restive kayak
#

no but a hacker want to login in my account

humble hinge
#

@storm willow Hey! Sir mailing is also not working

#

Everytime they just reply that Contact ingame customer support

#

@vagrant onyx

vagrant onyx
#

@restive kayak i remember this happen
if you give someone your id to scam person try to hack your acc
facebook will lock your acc until you provide info ( to make sure you are the real owner )
this also happen when someone in different country might try to log in with your account and password so facebook will look your account

restive kayak
#

Yes bro but in my acc in pubg i have a lof of skins and i need to rest my account @vagrant onyx

vagrant onyx
#

@restive kayak yes you can

restive kayak
#

how bro @vagrant onyx

vagrant onyx
#

@restive kayak you still in that screen

#

You have to go throw the security check like i give you info

restive kayak
#

bro I don't understand

raven wadi
vagrant onyx
restive kayak
#

okay

vagrant onyx
#

@raven wadi i don’t see the event anymore i guess its ended

restive kayak
#

i can't login in pubg with faceboon @vagrant onyx

raven wadi
#

@vagrant onyx but it should've lasted till 14

#

It ended a day before

ashen vapor
#

@warped lily yes bro Game crashes every second and every match

polar marshBOT
#

@tidal wren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ashen vapor
#

Why my game get stuck then crash in each match .

#

Sometime it get stuck when entering the match.

#

Sometime jumping from plane .

#

my map also not get loaded while jumping . It get loaded after a minute

#

Why its happening so

#

Can you help

ancient kestrel
#

How to complete lan within 200m mission?

dim phoenix
storm flumeBOT
#

Hello, @dim phoenix!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

final loom
#

@storm flume #questions when bonus challenge will be open in india

languid vine
#

Tried every possible network only happening in my main phone. my secondary phone is working fine with same network

polar marshBOT
#

@fluid roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

final loom
#

Can't your team reply fast

night cloak
#

@final loom soon but dont know the exact date check pinned messages

storm willow
#

@final loom you need to ask customer support. We do not give any ETA

storm flumeBOT
#

Hello, @fluid roost!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

raven wadi
#

Any way to get that event back
I purchased for 4 days but now its gone for me

storm willow
#

No, @raven wadi

pliant parrot
#

Hello

#

Anniversary purchase bonus has not open my account

merry sandal
#

It seems you have already collected it, @pliant parrot. Try checking your inventory.

pliant parrot
#

This pic is my friend account not my account

merry sandal
#

Can you try asking your friend then?

night cloak
#

Ask your friend that Anniversary Purchase Bonus can be collected once after you purchased any amount of UC, @pliant parrot.

#

What is this health reminder? My friend wasn't able to play the game yesterday cuz of that

#

Also can it be disabled

pliant parrot
#

What tail

#

Yes I am purchase UC but not open the event

polar marshBOT
#

@heavy moat:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@pliant parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@pliant parrot the lucky pack will be in your inventory

pliant parrot
#

No hey brother send video

violet gazelle
#

After the recent update of 2mb my game is lagging so much it was better without that update
Device one plus 6
Snapdragon 845

dusky yarrow
night cloak
dusky yarrow
#

Kk

#

It doesnt work on xiaomi phones? @night cloak

night cloak
#

I think the last sentence explains it.

dusky yarrow
#

Kk srry for the ping

night cloak
#

No worries.

#

What is this health reminder? My friend wasn't able to play the game yesterday cuz of that
Pls explain

storm willow
#

@night cloak screenshot ?

#

He should have chosen No to 18 above when the game prompts

#

Ask him to check settings/ game management

sand path
polar marshBOT
#

@rapid apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

summer pumice
#

I'm getting freez in every 2 to 3 match please fix it I can't move have to restart game again n again

inland plaza
#

What is island broadcast

stable ether
#

I am having a doubt
here when I click 30BRL uc pack from Razer gold
it shows it costs 18 R$ uc pack
can anyone ping me and tell me how much uc will I get when I purchase 30Brl uc pack through Midasbuy (razergold)?

polar marshBOT
#

@fallen scroll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rare shore
#

Can you add an exchange option also in the Anniversary Event for the lucky puzzle? It will help us a lot.

heady thistle
#

hello everyone, anyone having freeze issue with emulator during game?

night cloak
#

He should have chosen No to 18 above when the game prompts
@storm willow yes it is no and he was restricted from playing i think after 3h

#

he came with another account to play

inland plaza
#

@feral knoll thank you

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @heady thistle.

heady thistle
#

@feral knoll the season is about to end and still fixing? 🙈

night cloak
#

Again started lagging today

#

Device overheat, mic glitch even in main menu

#

Redmi Note 8 4gb

heady thistle
#

@feral knoll i know till now i am stuck on CROWN V because of magic bullet, auto aim and freeze bug. any solutions please pubg mobile !!!

night cloak
#

Are u nuts?

#

Redmi Note 8 is only like 4-5 months old

#

Not like years ago mobile

heady thistle
#

wow what a pubg mobile. gaining billions of dollars and stop a 2. MB hack file from destroyying the server.

#

@feral knoll

night cloak
#

I don't need help like restart, clear data, repair, try 2 mb update, reinstall kindly let them know to optimize cos I can't give feedback pls

#

Latest to latest are not working that forcing many to quit

#

And first of all its better to ban hackers instead of gfx users, coz its the game that isn't optimized and making them forced to use gfx tool

heady thistle
#

@feral knoll plz give me email address which i can send video of hacker cheating during game.

stable ether
#

@night cloak can u help I asked my queries above

#

I am having a doubt
here when I click 30BRL uc pack from Razer gold
it shows it costs 18 R$ uc pack
can anyone ping me and tell me how much uc will I get when I purchase 30Brl uc pack through Midasbuy (razergold)?
@stable ether

#

also posted images above

night cloak
#

I think you should get 482+207 UC as shown in the screenshot.

stable ether
#

it's showing 18 R$ so I was wondering will I get the same uc or less

#

thanks for help

somber hawk
#

My uc got deducted from my account

#

Why this happened

cerulean zinc
#

Game started freezing a lot after small update and also FPS drops ;-;

lean crescent
#

@somber hawkYou took it illegally that means

stable ether
#

@somber hawk
I think u used carding to buy uc
I saw someone posting about it they took the uc back cuz he bought it from doing carding

somber hawk
#

No i purchase it ingame using my google pay

#

I just want to know the details of uc spend

#

@somber hawkYou took it illegally that means
@lean crescent see bro i didnt bought it from any third party

stable ether
#

did u get any message inbox?
about uc has been taken back or something?

somber hawk
#

No

main moth
#

When is the new evoground modebeing released?

stable ether
#

then probably u spent it

somber hawk
#

Is there anything i can do to see the uc spent details cause i didnt spend from those uc

stable ether
#

as of now there is no feature like this

somber hawk
#

That was for the next season royal pass

#

I had to repurchase uc now

gritty glade
#

Sir i buy ipad today, does my Android pubg control and data copied in ipad automatically or not.

Senstivity?

storm willow
#

@gritty glade Layout and others data will be copied as long as you use same linked account

#

@somber hawk for purchase related Issue contact customer support in game

gritty glade
#

@storm willow

Oh nice

#

How i send pubg to my ipad?
I have pubg in my Android

storm willow
#

@gritty glade anyway I would suggest you to have back up like screenshot just In case lol

#

@gritty glade what are the 2 linked accounts ?

gritty glade
#

@storm willow

Facebook and gmail

storm willow
#

You can login with Facebook on iPad

#

google login won’t be visible on iOS

gritty glade
#

I try to transfer pubg via xender to ipad.
But it show apk not support

storm willow
#

so you will have to stick to single login method on new iOS device

#

iOS uses ipa
Droid uses apk

#

You need to download from AppStore

gritty glade
#

@storm willow

Is there any other way except of i appstore

storm willow
#

No, Anything other than AppStore download on iOS is third party -

gritty glade
#

Should i transfer pubg With one Apple XR phone to ipad? Via xender

storm willow
#

you can’t transfer apps on iOS

#

You need to download from AppStore.

gritty glade
#

There are no any trick?

Like Laptop to Ipad? Transfer

storm willow
#

No.

#

Download from AppStore

gritty glade
#

Oh

#

Bro are you sure?

night cloak
#

@neon patio can you pls help me id has been hacked.

#

@spring void pls help

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dim heart
#

How to take part in beta

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, @dim heart:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

wet wing
#

Hi, i need a help

gray gate
#

I just got unmuted played 2 games and muted again I sent the message already twice yesterday and the day before yesterday and the situation is still not fixed, I am really frustrated already

vagrant onyx
#

@wet wing hey
whats is it ?

pulsar geyser
#

When the PUBG sound glitch will be fix ?

storm willow
#

Most of the issue has been patched yesterday. Try repairing app once

quiet mirage
#

When I press the button to shoot my game holds it down when I'm not even pressing it

#

How to I fix it?

grave spindle
#

My facebook account has been hacked so my pubg id is using by someone else plz help me. Pls pls pls

storm willow
#

@grave spindle Do you have access to another linked account?

night cloak
#

U shouldn't have linked ur facebook account anyway... i dont just use Game Center for iOS and Google Play Games for Android.

grave spindle
#

No I have linked account with facebook

night cloak
#

sad then

storm willow
#

Contact Facebook support and recover the account

grave spindle
#

I can't log in my facebook account because I have forgotten my email password

night cloak
#

😦

#

when u don't have fb account so no problem for u

#

me

grave spindle
#

I have linked my phone no in pubg

storm willow
#

We can’t help if you forget your login credentials

#

try contacting Facebook customer support and recover the account

night cloak
#

ye do what he said

#

anyway what lvl were u (how much u like ur account) skins etc

grave spindle
#

Level 66

#

3600 like

#

Skin of all things which are given in royal pass from season 5

night cloak
#

Oof sad 😩

grave spindle
#

Is there is not any way to recover my pubg account

night cloak
#

@grave spindle Try contacting customers service in-game. If there is anyway, it's only them.

#

I dunno about linking with fb so... sorry.

polar marshBOT
#

@whole creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

oak elbow
#

Can i get free rename card

#

?

night cloak
#

No, you get them in some exclusive events, theyre really rare

#

well yeah they're free tho

opal moss
night cloak
#

Pretty sure its gonna delete the entire account, u can communicate with PUBG tho to confirm.

blazing saddle
#

@opal moss It will delete the entire game account.

#

It is not possible to unlink social media accounts once linked to the game.

night cloak
#

wow, i was right yeee

chrome grove
#

is this for bug?

#

on this server

#

I Want To Ask Why the loading screen is not fast like at the morning?

night cloak
#

👀

quartz wave
#

@blazing saddle Y isn't desync option available yet...? Like I've linked Fb and it automatically linked my email account....! But I've Credits from Google Play Opinion Rewards but can't redeem it...Can I get solution for this..?

blazing saddle
#

@chrome grove Kindly report the issue in #old channel.

surreal pumice
#

what is the problem and how can i fix it

blazing saddle
#

@surreal pumice Contact the in-game Customer Service team for purchase-related issues.

surreal pumice
#

ok thanks @blazing saddle

blazing saddle
#

@quartz wave If you are unable to make purchases via Google payment methods, contact Google Payment support.

crisp fox
#

I am facing a very unique kind of glitch or some setting failure; my phone vibrates from right side every time i shoot, it vibrates exactly on the shoot button which is on the top right corner.
Pls help me.

chrome grove
#

@blazing saddle but i will report after 5 hours?

quartz wave
#

@blazing saddle I've contacted them too..They state if the app support Change Of Email linked with it..They can proceed..? Now what am I supposed to do..?

storm flumeBOT
#

Hello, @crisp fox!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

blazing saddle
#

@quartz wave If you are able to redeem the Google Play Opinion Rewards for Google Play redeem points, you can use that to make purchases in-game.

willow bloom
#

Hola necesito ayuda por favor

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @willow bloom. Refer to #613267301243944960 for language channels.

quartz wave
#

@blazing saddle Yeah bro got ur point...But the email synced is different from the app and pubg .. That's y it aint detecting my balance amount in Google Play ..ik the after-effects of providing option to change Social account... Though it's volatile Few things can be changed eh.?

blazing saddle
#

Maybe try removing all other Google accounts from your device except the one through which you are trying to make the purchase, @quartz wave.

quartz wave
#

@blazing saddle Yeah lemme try it..Thanks for the help🙏

wet wing
vagrant onyx
#

@wet wing please double check your connection ( i recommended rest your wifi connection )

quartz wave
#

@blazing saddle It isn't working ...Since I login to game via FB..The game's automatically detecting my email...thou I've disabled it temporarily...Pls provide the option to Change or desync social media ...Solves the problem easily.

polar marshBOT
#

@zenith oracle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

ionic sparrow
#

For the dead eye achievement can u kill 3 people in any map with any weapon and must they die instantly?

#

@spring void

#

Someone help please

twilit palm
#

@ionic sparrow
3 headshot without missing any shot with any gun but you must do it fast in min or 2 min

night cloak
#

admin

gilded citrus
bold siren
#

Restart the game when it happens.

frigid dirge
#

I just want to understand wtf is going on with the ranking system ? How you calculate the points ? Players with gold rank finishing the game wiyh 10 kills and he died in 12th place getting -5 points ? And if you die after the end of 1st zone get -20 ? And if you win the game you get 17 points ? It's gold rank for God sake not Ace .
Fix the ranking system or just go back to the older one .
Btw, if you die in the beginning you lost 40 points in platinum rank , so how much in Ace ?

night cloak
#

no idea on that sorry

cursive isle
#

I wanna join a good clan where I can play with clanmates on ASIA server !
Plzzz let me know and invite me if there is any.
My PUBG nickname is LGnoFACE

night cloak
#

@cursive isle u can find clans on #clans

#

I have a problem concerning my popularity, my friend always supports me with chicken and motorcycles and he gave me a car. My popularity is stuck on 2.2K. How can I fix this issue?

bold siren
#

When did it start happening, @night cloak?

night cloak
#

@bold siren he gave me a car today to see if the number will increase but it didn't, its stuck on 2.2K

polar marshBOT
#

@old furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bold siren
#

Did you restart your game, @night cloak?

night cloak
#

Yes

#

I relaunched the app and still nothing changed

bold siren
#

Did it appear on your Recent Interactions?

night cloak
#

Yes it did

bold siren
#

Try repairing your client and restart your device, @night cloak.

night cloak
#

Ok I'll try

#

@bold siren still nothing changed

#

Please fix the problem, I'm not the only one with this problem

distant escarp
#

@frigid dirge

The ratings that you gain or lose after a match depend not only on the rank you achieved at the end of a match, but also on your rank of that specific game mode and the following parameters:

  • Damage (the amount of damage you dealt to enemy players).
  • Survival (the amount of time you stayed alive).
  • Kills (the number of enemies killed).
  • Heal / Support (the amount of health you healed and the help you provided to your teammates, like reviving).
  • Supplies (the amount of supplies you picked up around the map).
bold siren
#

Then report it as a bug in #old, @night cloak.

night cloak
#

Ok

weary sedge
#

What is the file name of pubgm resource packs?

ionic sparrow
#

This game is clapped look how many tokens I have and o can’t even use them what kind of nonsense is that

weary sedge
#

Use at arcade machines @ionic sparrow

ionic sparrow
#

doesn’t work

merry sandal
#

admin
Yes, @night cloak?

ionic sparrow
#

@merry sandal

#

I collected 49 tokens in game and can’t use them

craggy orbit
#

aight help me

vital sluice
#

You should use during the gameplay itself, @ionic sparrow.

craggy orbit
#

the error is

#

The game has been stopped, please comeback at 2020-03-15 at 6:55

#

help me with this issue sin ce my friend is unable to play the game

vital sluice
#

Can you share the screenshot?

craggy orbit
#

this error got to one of my friends

#

Let me show u another one

vital sluice
#

Did the player play for more than 6hrs in a day?

craggy orbit
#

i don't think so

vital sluice
#

Could be that if the player has given their age below 18

craggy orbit
#

nah

timber osprey
#

I couldn't recharge my account uc please fix the problem

weary sedge
#

What is the file name of pubgm resource packs?

loud kayak
#

I'm facing an issue like whenever I start game and after matching area spawns and screen freezes. I have to restart game evertime. This issue sometimes happens between match also.

blazing saddle
craggy orbit
#

@loud kayak yeah same, it happens due to less storage or device optimization .

blazing saddle
#

@weary sedge There is no single file/folder for the resource pack.

loud kayak
#

@craggy orbit But In my phone 10 GB storage free

craggy orbit
#

idk then

timber osprey
quartz wave
#

The daily bonus coin isn't redeemable It states system is busy everytime

sand path
#

Could you translate what's written? @timber osprey

#

2 weeks @quartz wave

quartz wave
#

@sand path it'll be fixed in 2 weeks eh?

sand path
#

It's taken down

#

You cant redeem uc either

#

From coins

quartz wave
#

Alright ...It's supposed to be fixed in 2 weeks..? Don't abundon the redemption..Like I've spent plenty time watching the ads thou

spring void
#

Is that linked to bomus challenge? @quartz wave

quartz wave
#

@spring void yes

spring void
#

That feature is currently closed and will be resumed soon.

timber osprey
spring void
#

Can you translate that popup to english? @timber osprey

quartz wave
#

@spring void Alright thnx man

timber osprey
spring void
#

Can you translate that popup to english @timber osprey

timber osprey
onyx cairn
#

Follow the steps written there. @timber osprey

stuck carbon
#

Please send me this server link

storm flumeBOT
onyx cairn
#

@stuck carbon ^

stuck carbon
#

@onyx cairn thanks you

mild prawn
#

Report this guys pls team on solo

night cloak
#

I reported two guys and some ppl they were teamming up the game did nothing send a video the game did nothing stupid ppl .

graceful jewel
#

Why so many bots in game
Platinum 3
Literally like 40 bots per game

night cloak
#

Lucky u lol

#

Good kd

near citrus
#

Sooooo damn glitchy

night cloak
#

He had location hack they did nothibg

storm flumeBOT
#

Hello, @near citrus!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

burnt phoenix
#

Hi

storm flumeBOT
#

You can contact the customer service via the game settings, @mild prawn. Refer to subpoint 5.3 in #faq for further instructions.

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT
#

@tranquil dove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vapid rapids
#

How to cancel subscription? If i cancel subscription. Am i no longer a prime? Or it will finish after 1month

#

I want to cancel the automatic renewal

vagrant onyx
#

@vapid rapids you have to wait till the your current subscription end

burnt phoenix
#

My IPhone has been hacked by Hacker and I no longer control my IPhone
and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

desert dagger
#

Is there gonna be a ssn 11 recap?

vagrant onyx
#

You can cancel anytime ( but make sure you cancel before your current one end ) @vapid rapids

storm flumeBOT
#

Please refer to subpoint #5.3 in #faq for further information, @burnt phoenix. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

burnt phoenix
storm flumeBOT
#

Please refer to subpoint #2.12 in #faq for further information, @burnt phoenix. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vapid rapids
#

@vagrant onyx i just want to cancel the automatic renewal so i wont forget to cancel the subscription.

burnt phoenix
#

I must have answered all the questions and nothing happened

dawn cedar
desert dagger
#

@vagrant onyx is there gonna be a ssn 11 recap?

vagrant onyx
#

@burnt phoenix its might take time

burnt phoenix
#

@vagrant onyx OMG

vagrant onyx
#

@vapid rapids yes you can from your account go to subscription and cancel the automatic renewal

loud valve
#

anyone @exotic solstice ?

#

need help

distant escarp
#

@loud valve state your issue and they will reply to you

strange marsh
#

Hello guys

polar marshBOT
#

@loud valve:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

strange marsh
#

@polar marsh is gfx tools illegal?

burnt phoenix
#

يا شباب

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @strange marsh.

storm willow
#

Yes @strange marsh ^

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @burnt phoenix. Refer to #613267301243944960 for language channels.

burnt phoenix
#

@storm willow Hi

storm willow
#

Hi, how can I help you @burnt phoenix

dapper tide
#

@storm willowProvide personal training grounds..all time toxic noobs throw nades,molly and disturb all time

storm willow
#

lol I have been there, and those m249 disturbance! Please post in #old @dapper tide

storm cape
#

One message removed from a suspended account.

burnt phoenix
#

@storm willowYes, we can, but we are alone

dapper tide
#

@storm willowEveryday toxic noobs disturb

storm cape
#

One message removed from a suspended account.

burnt phoenix
#

@storm willowMy account was tiled and I didn't do anything without cheating

storm willow
#

@burnt phoenix contact customer support in game.

storm cape
#

One message removed from a suspended account.

storm willow
#

@storm cape read the link above

polar marshBOT
#

@dapper tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

burnt phoenix
#

@storm willowI called and it didn't help. Can you help me how to call and get my account back

storm willow
#

@dapper tide wait

#

You don’t need any number, even 1 report is enough!

polar marshBOT
#

@dapper tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Hello, @dapper tide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

burnt phoenix
#

@storm willowI need your help please

storm cape
#

One message removed from a suspended account.

obtuse forge
#

I got this as a temporary skin and noticed it had special effects like those upgradable skins. If you get this skin, will you have to upgrade it to get those special effects? Does that Vector skin have the same special effects too?

storm cape
#

One message removed from a suspended account.

polar marshBOT
#

@dapper tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

@obtuse forge some skins are fully upgrade by default like this ump and hell fIRE akm.

obtuse forge
#

Cool 😄 what about that Vector's anniversary skin? Does it have special effects too?

storm willow
#

@storm cape there is no reports today, please try switching your internet connection Wifi to MD or the reverse

burnt phoenix
#

@storm willow
Can you talk to me please

storm willow
#

@burnt phoenix Customer Support is your only option. You need to wait till they respond.

lean crescent
#

@storm cape🙄 Same issue for me though I am on Asia server

#

A couple of YouTubers faced the same

storm willow
#

@obtuse forge I don’t know. I don’t have any upgradable skins lol. Afaik this ump and hell fire akm are fully upgraded and available in crate. No ideas about other guns

obtuse forge
#

Alrighty gotchu, thanks for your help man

lean crescent
#

Hellfire is no more availablepubgm_hidethepain

burnt phoenix
#

@storm willowWho is inside the game?

storm flumeBOT
#

You can contact the customer service via the game settings, @burnt phoenix. Refer to subpoint 5.3 in #faq for further instructions.

strange marsh
#

@storm flumethank you

storm willow
#

@storm cape does any of your friends/ co players have same issue ?

strange marsh
#

@storm willow thank you

storm cape
#

One message removed from a suspended account.

#

One message removed from a suspended account.

lean crescent
#

Same here🙄

#

All of us are playing on 200 something

storm cape
#

One message removed from a suspended account.

lean crescent
#

^

real sage
#

It says I violated the terms of service, how do I see what I violated?

storm willow
#

@real sage Click Details on that banner.

burnt phoenix
#

@storm willowHow can I contact and my account is not working

hearty cargo
#

@storm willowi create new account

polar marshBOT
#

@hearty cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm cape
#

One message removed from a suspended account.

formal oasis
#

Hello, Pubg, How can I report a cheater?

burnt phoenix
#

@formal oasis yas

storm willow
#

@hearty cargo stop triggering the bot. If you ask about ban you will get muted.

polar marshBOT
#

@real sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hearty cargo
#

@storm willowwhat is this

obtuse forge
storm willow
#

you are un muted @hearty cargo

burnt phoenix
#

Do I create a new account to contact

storm willow
#

@obtuse forge 😮GL

#

@burnt phoenix you can mail to them

hearty cargo
#

@storm willowwhen i get unmuted

formal oasis
#

One of the cheaters killed me inside the game and I reported it several times and no measures were taken against him?

storm flumeBOT
#

Hello, @formal oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow
burnt phoenix
#

@storm willowCan you give me the mail

#

Hi

storm willow
formal oasis
#

I took a video showing him how to get killed across the wall

hearty cargo
#

@storm willowwhen i get unmuted

storm willow
#

@hearty cargo Nevermind. Report hackers via the link or ingame. They will be banned.

storm flumeBOT
#

Hello, @hearty cargo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow
#

@formal oasis report via ingame or above link

fallen scroll
#

@storm willow don't you get muted for typing ba*ned

burnt phoenix
#

@storm willowWonderful, I thank youI'll do my best

storm willow
#

No @fallen scroll

hearty cargo
#

@storm willowWhen i get unmuted

fallen scroll
#

You're not muted @hearty cargo

#

If you're muted you won't be able to type messages on this server

storm willow
#

please move to #chat if you do not need any assistance @hearty cargo

subtle spoke
#

Hello after last update, game totally crashed, ping very very high, game freeze in everywhere, even lobby,

#

Deleted the whole game installed again all the same

storm willow
#

@subtle spoke post in #old with device info - explain the issue

gaunt orbit
#

Crashes and will not start at times.
Thanks SB

subtle spoke
#

I need 5 hrs to post there ugh

storm willow
#

@subtle spoke edit the old message.

#

Write in a single message

formal oasis
#

How can I share a video link in the discord

burnt phoenix
#

@storm willow I sent the message now what to wait or what

storm flumeBOT
#

Hello, @formal oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow
#

@formal oasis read above message thoroughly

#

@burnt phoenix wait until they respond. Only Customer service deals with the account related issue

burnt phoenix
#

When is the wait for 24 hours? @storm willow

formal oasis
#

I read it carefully and I could not find a solution to this problem because cheaters are many inside the game and their accounts are not disabled because of this we are angry at PUBG

storm willow
#

we do not know. We are not customer service, they are different team, wait until they respond

#

@formal oasis you can submit the video evidence in that link. Or report ingame

burnt phoenix
#

@storm willowThank you for your help

formal oasis
#

I have provided a lot of evidence and I have not found this player's response since last season and he is using fraud to this day

storm willow
#

@formal oasis it takes time to review every reports. If you have reported them, you have done your part. Just leave the rest to concern team. Cheaters will be banned eventually. Thanks for reporting and helping the community

night cloak
#

O

storm willow
#

@night cloak we support only stock OS.

night cloak
#

@storm willow stock OS?

formal oasis
#

@storm willow Thank You !

storm willow
#

@night cloak the device with factory/manufacturers installed OS.

#

You may contact customer support for further information

#

@storm cape what’s your ping on Middle East server?

polar marshBOT
#

@slow orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

burnt phoenix
#

@storm willow Hi

storm willow
#

@burnt phoenix hi, anything again ?

burnt phoenix
#

l.m sore

#

@Storm Breaker#3280I've been answered like this. Do you have a problem buying?

covert nymph
#

Didnt get him killing our last teammate, AKM 150+ meter. I reported with description.

#

ID: 5754663654

sly salmon
#

From morning in Pakistan ping is 300

burnt phoenix
#

Ok

night cloak
#

@sly salmon it might be your ISP problem

#

Wait, can you can send UC to ppl??

spring void
#

No.

night cloak
#

Then why do ppl beg for UC in general?

spring void
#

You can buy it for others.

night cloak
#

oh, so you cant buy and then send, you have to buy and it all goes directly to their account?

spring void
night cloak
#

Last Question

#

For payment methods it says Razer Pin and Razer Gold. What is that??

#

Never heard of it...

cosmic gazelle
#

Anyone here to help

vagrant onyx
#

@cosmic gazelle what is it ?

cosmic gazelle
#

@vagrant onyx Carlo won't be available to us for Free like we got Sara?

vagrant onyx
#

@cosmic gazelle no info about this ( but might be sure you can get him with UC only )

cosmic gazelle
#

@vagrant onyx oh..like there's no events to get Carlo yet like we had in Sara

#

So should I buy it with UC

#

Or wait

vagrant onyx
#

@cosmic gazelle better to wait

cosmic gazelle
#

@vagrant onyx ok thanks.

polar marshBOT
#

@twin pawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vapid rapids
#

Where can i find turnoff renewal subscription?

storm willow
#

@vapid rapids in playstore or AppStore account - subscription

vapid rapids
#

@storm willow if i cancel the subscription will the prime also end?

humble hinge
#

@storm willow Sir didn't got proper reply from mail

#

They are just replying that You will have to contact ingame

storm willow
#

No, prime will continue for 30 days, I’m iOS users. If you are android please ask another staffs. @vapid rapids

#

@humble hinge Whats was your issue ?

humble hinge
#

And I have contacted ingame many a times

#

@storm willow about unable to enter in match

#

We have talked several hours before

storm willow
#

is your device rooted/ jail broken?

humble hinge
#

@storm willow Nope!

storm willow
#

do you get any error?

humble hinge
#

@storm willow Match server did not respond

#

I get this sometime

tawny gyro
#

hey some one here to help me

humble hinge
#

And sometimes pubg mobile isn't responding!

tawny gyro
storm willow
#

@humble hinge match server not responding is due to unstable internet connection

#

@tawny gyro State your issue

tawny gyro
#

nop bro same issue is comes here

#

game is showing not responding

humble hinge
#

@storm willow Sir I am a Competitive Player due to this issue I am not able to play single match too!

#

And my internet is stable!!!!

storm willow
#

what’s your ping on speed test ?

humble hinge
#

This is problem of PUBG

tawny gyro
#

erroe system is not available yet

#

26

storm willow
#

Can you both send screenshot here

tawny gyro
#

yeah w8

storm willow
#

Did you guys try on alternate network? Like another wifi connection or mobile data?

humble hinge
#

@Storm Breaker#3280 Of what?

storm willow
#

SPeedtest of your internet connection

tawny gyro
humble hinge
vagrant onyx
#

@tawny gyro this happen sometime ( if the your wifi connection struggle with the game )

humble hinge
#

@storm willow

tawny gyro
#

no before a days no problem ic come but now a day my friend also have a same issue connection error

storm willow
#

@humble hinge as said earlier, you need to upgrade your internet connection

tawny gyro
#

today i facing this issue

humble hinge
#

@storm willow Why Sir?

tawny gyro
#

my connectin is 15 mbps

storm willow
#

@tawny gyro SPeedtest result please

humble hinge
#

My friend on same internet playing the game on low end Device

tawny gyro
lean crescent
#

no before a days no problem ic come but now a day my friend also have a same issue connection error
@tawny gyro Same for me😂

humble hinge
#

My friend on same internet playing the game on low end Device
@storm willow

storm willow
#

@humble hinge please try on Alternate network and let me know if the problem still exists @tawny gyro

tawny gyro
#

pubg issue

#

please repair it fast as u can

humble hinge
#

@storm willow Already tried and problem still exists

lean crescent
#

@storm willow🙄 Already tried boi

humble hinge
#

Sir! It's Pubg's Issue

storm willow
#

if there is issue with the server, many people in the region will get affected. Your friend and co players too.

lean crescent
#

@storm willow🙄 They are frickin affected boi

humble hinge
#

@storm willow Sir see this many people's are complain about same!!!!

#

@storm willow I think you should now force the officials to repair this as soon as possible!
It's affecting my competitive scenario!

tawny gyro
#

ohh i want to ask you question about erangle map

#

what is time period of full erangle map

humble hinge
#

And I am literally complaining about the same from 3 days in Discord!!!

#

@tawny gyro approx. 32 minutes

storm willow
#

@humble hinge you can post your feedback in #old and let the developers know about it. We can’t force anyone (we don’t have that power). You can post on feedback or contact customer support ingame

tawny gyro
#

nop its 37 minutes pubg remove some bots and add real player

lean crescent
#

These ping issues started after the 2MB Patch

humble hinge
#

@storm willow I have already done all the things

tawny gyro
#

yeah

humble hinge
#

But Nothing is happening

storm willow
#

@humble hinge to be honest for a competitive player that internet connection is poor. I’m sure your issue will be Fixed if you change your ISP

humble hinge
#

@storm willow Sir my plan is 10 Mbps

#

And I already checked on other ISP. But it's the same with that also

delicate estuary
#

Any one can help me?

lean crescent
#

@humble hinge to be honest for a competitive player that internet connection is poor. I’m sure your issue will be Fixed if you change your ISP
@storm willow Tbh I don't feel the same he isn't streaming or something so it is fine

humble hinge
#

@lean crescent Yeah!

storm willow
#

@humble hinge look at your jitter value and the graph it reflects unstable connection

tawny gyro
#

@delicate estuary yes

delicate estuary
humble hinge
#

@storm willow Sir because I am at some far distance from that broadband because for me it's sleeping time and my bedroom is at some distance to broadband

delicate estuary
#

They stole from my account how I can return it

tawny gyro
#

they stole your id

delicate estuary
#

Yes

storm willow
#

@storm willow Sir because I am at some far distance from that broadband because for me it's sleeping time and my bedroom is at some distance to broadband
@humble hinge can you get closer and test again?

tawny gyro
#

from fb or any other source

storm willow
#

@delicate estuary do you have access to atleast one linked account?

humble hinge
#

@storm willow can do tomorrow

storm willow
#

okay @humble hinge

delicate estuary
#

No i don't have

#

I can't access

storm willow
#

@delicate estuary you need to contact Facebook and recover your account

humble hinge
#

@delicate estuary U don't have access to game center also?

delicate estuary
#

Yes

storm willow
#

hacking game centre is 99.9% impossible, unless you share your credentials

humble hinge
#

@storm willow ok sir milte hai kal subha!

delicate estuary
#

Can i get it back on facebook

storm willow
#

@delicate estuary you can contact Facebook customer support and recover it

delicate estuary
#

Because I can not reach

delicate estuary
#

ok thank

#

How can I separate the game from Kim Center

#

Game

#

@storm willow ??

somber beacon
#

Will we get carlos free in future??

storm willow
#

If you have access to atleast One linked account follow the instructions in #faq 2.5 @delicate estuary

#

@somber beacon No information about it yet.

somber beacon
#

Ok

slender roost
#

Does teaming allow in solo ?

storm willow
#

@slender roost no, you can report ingame

polar marshBOT
#

@slender roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

minor jay
#

Is there anyone can help me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @minor jay. Remember to read through #faq before asking questions in the support channels.

storm willow
#

@slender roost as said earlier report ingame. Action will be taken.

slender roost
#

5267008329 and 5272556970 they are friend teaming up to help to push rank

polar marshBOT
#

@slender roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawny gyro
delicate estuary
#

@storm willow I linked the game to Facebook but could steal my account and then linked it on Game sentr

tawny gyro
storm willow
#

@delicate estuary read #faq 2.5

#

@tawny gyro for emulators support use emulator channel

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tawny gyro.

storm willow
#

@slender roost report them and let the concern team handle it, they will be punished accordingly.

delicate estuary
#

@storm willow Is it possible to restore a defunct account?

#

my friend asked me

minor jay
#

Who is responsible here

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @minor jay. Remember to read through #faq before asking questions in the support channels.

storm willow
#

@delicate estuary you can login anytime with your linked account

#

@minor jay Do not ignore messages by Machete 2.0. Now what’s the issue ?

delicate estuary
#

@storm willow Can I recover an account that I used to cheat on?

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For payment of a fine

storm willow
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@delicate estuary lol. No

delicate estuary
#

lol

storm willow
#

gone forever

delicate estuary
#

Ok thank

#

Thanks for time with me

polar marshBOT
#

@minor jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

unique badge
#

@polar marsh

woven stump
bold siren
#

That is fake, @woven stump.

polar marshBOT
#

@slow nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx
#

@unique badge contact customer service in game ( btw you have vn version mostly we only provide support for english global version )

storm flumeBOT
#

Please refer to subpoint #5.3 in #faq for further information, @unique badge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

unique badge
#

Cidimisinz ya

night cloak
#

Hi can I ask a question, when I open my internet, pubg gives that error to me. What is that?

unique badge
#

@night cloak mal bunlar ya ilgilenmiyolar

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @unique badge. Refer to #613267301243944960 for language channels.

dawn cedar
#

how it work

hollow narwhal
polar marshBOT
#

@feral knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx
#

@hollow narwhal

we only provide support for english global version

bold siren
#

We don’t have any control over that.

vagrant onyx
#

@velvet bone they might exchange Erangel with Erangel v2

or add Erangel v2 new map

warm wren
#

Get rid of Erangel? lol It is the main map of the whole game. If you feel the map is lacking loot then you can provide your feedback in #old @velvet bone

vagrant onyx
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@velvet bone yes but we don’t have info when its coming

remote thorn
vagrant onyx
#

@velvet bone there will be changes for Erangel map but when its coming we don’t know yet

bold siren
#

I believe Erangel is the most famous map.

magic otter
#

Hello guys anyone help me out I have hacker video. Where should I post

serene heron
#

How I can report a player

storm flumeBOT
#

Hello, @serene heron @magic otter!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

serene heron
#

He is not a cheater

#

They are teaming up in solo mood

vagrant onyx
#

@serene heron report him in game

river crane
#

How can i report freezes in the game?

tame jungle
#

I’m having a problem

bold siren
#

Just because the houses you looted had nothing good does not mean the whole map is like that, @velvet bone. If you really think it is like that, feel free to report it as a bug in #old, also, if you don't want to waste your battery, you can always leave the game.

tame jungle
#

Oh yeah

magic otter
#

Wtf

#

@vagrant onyx

polar marshBOT
#

@inner talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tranquil marsh
#

How this is not hacker

bold siren
#

Feel free to report the hackers in-game.

tranquil marsh
#

Do you see my link video

#

The see is not hacker

#

3 hacker in the team

bold siren
#

As I said, feel free to report them in-game since we do not deal with cheaters here.

storm flumeBOT
#

Hello, @tranquil marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

zenith crown
#

If a guy randomly matchmaking with hacker multiple in duo time and he freaking don't know about him that he is cheating so what will be the punishment for that guy who don't know about that hacker.

Plz reply.

#

@bold siren

storm willow
#

Random matching doesn’t cause any issue

#

In that case don’t forget to report him

desert dagger
#

@bold siren is there gonna be a ssn 11 recap

bold elk
#

done anyone know what is the use of DPI in Gameloop Settings ... it has values 120 to 480.... default is 160
what is the best DPI value to set guys?
My mouse DPI is set to 800 btw
does changing the gameloop DPI affect the mouse DPI when changed?

high geyser
polar marshBOT
#

@crude snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

high geyser
#

العقيد80
ID: 5213452062
penetrative. Automatic correction and speed, and I have a full video that shows how I was killed while I was at home. I play time to raise the rating. This cheat player was killed and I got a deficiency in the evaluation. I hope that this player will be banned. Thank you Bubugi Mobile support team ♥ ️

bold siren
runic sphinx
#

@bold siren please support me

quiet mirage
#

What date did season 12 start on?

night cloak
#

@quiet mirage 9th March.

quiet mirage
#

Ty

polar marshBOT
#

@spice palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring hawk
#

ApnaRockyYT and KaalisLive doing hacks on live stream. PLease do something

abstract remnant
#

My headset mic is working during call but when i connect it with pubg mobile it didn't work but when i remove the headset then the mic works.But using headset my mic didn't work in that time please fix the issue

sand elk
#

I am having a weird, specific issue with a clan and my question deals with The clan not being automatically turned over to a CO leader or elite automatically because of inactivity of the leader, who would I contact about taking over this clan?

night cloak
#

@sand elk It won't be automatically turned over.

serene heron
#

Who’s is support here

night cloak
#

@abstract remnant Can you try using discord instead and see if that helps?

serene heron
#

How I can complain or report on people who team up in solo mood

night cloak
#

@serene heron It's not your job to ban people. Report the players teaming up while in-game.

serene heron
#

Didn’t do anything

#

10 games same people team up

#

In solo

night cloak
#

The process isn't instantaneous. It takes time. Be patient.

serene heron
#

Look at this 3 people came to me

#

In a car

night cloak
#

Report them in-game, not here, sigh.

storm flumeBOT
#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @spring hawk:

:white_small_square: http://bit.ly/37Lgfbm

serene heron
#

I escaped from hackers in Europe to play solo then I find people teaming up togther in solo

upbeat harness
night coral
#

@night cloak what actions are they taking against hackers?

#

Will something be done before the crew challenge?

#

@blazing saddle

lusty kite
#

@night cloak can you tell me when bonus challenge unlock ? I want to purchase royal pass

polar marshBOT
#

@wet pollen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT
#

@smoky fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Will i get banned if i use this booster App it’s making VPN to amplify network?

blazing saddle