questions

[storm flume]

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

[leaden swift]

guys

[subtle gazelle]

@storm willow I tried routine repair and and it's still freeze sometimes

[storm willow]

@subtle gazelle please post in #old with your device info and os version and state the issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @leaden swift. Remember to read through #faq before asking questions in the support channels.

[subtle gazelle]

Season 12 update ??

[unborn steppe]

When will the new Arctic mode be available ?

[cerulean zinc]

Why brothers in arms so long to matchmake?

[regal temple]

@subtle gazelle tommorow

[final summit]

hi i have problems

can help me

[vagrant onyx]

@final summit yo
what is it ?

[final summit]

I incorrectly blocked my PUBGMOBILE account and didn't do anything, please help me.

[polar marsh]

@final summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@final summit your acc banned for 10 years ?

[craggy orbit]

i just got off the bike and my game crashed

op

[final summit]

yes

[craggy orbit]

[polar marsh]

@final summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dapper tide]

When play arena tdm..secondary weapons attatchments r missing

[vagrant forum]

I got in a UAZ and my game crashed

[vagrant onyx]

@final summit follow the bot message

[blazing saddle]

Kindly report in #old, @dapper tide @vagrant forum.

[dapper tide]

@vagrant onyxok

[vagrant onyx]

@dapper tide okey

[dapper tide]

@vagrant onyxshits r doing live stream of hacking

Pubg mobile live stream

[plucky mesa]

why is brother in arms not opening in emulators?

[vagrant onyx]

@dapper tide hold on

[dapper tide]

@vagrant onyxok

[storm flume]

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @dapper tide:

:white_small_square: http://bit.ly/37Lgfbm

[vagrant onyx]

@dapper tide follow the bot message

[dapper tide]

@vagrant onyxok

@vagrant onyx showing this error

[vagrant onyx]

@dapper tide past the youtube channel not the video

If you copy the video of the streaming cheating its wont work

[dapper tide]

@vagrant onyxHow i already type channel.name also but showing the same error

[vagrant onyx]

go to his page and copy the link of his youtube channel @dapper tide

[dapper tide]

Tell me full step @vagrant onyx

[vagrant onyx]

@dapper tide come in dm

[hallow maple]

Hi

Bir silah hatası nedeniyle hesabınız engellendi (MK)

[vagrant onyx]

@hallow maple english

[storm flume]

Please do not use any other language aside from English in this channel, @hallow maple. Refer to #613267301243944960 for language channels.

[turbid moth]

My game FRAM is dropping while playing games in.

FR खेल खेलते हुए मेरा खेल FRAM गिरा हो रहा है।

में गेम खेलते हुए मेरा गेम FRAM drop हो रहा है।

[polar marsh]

@hallow maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

Can you till more info ?

@hallow maple

[hallow maple]

The first attended

[delicate trench]

Can i ask if there is any solution for the sound of pubg when i am using discord my phone is I phone and the game sound becomes so low when i am on discord at the same time

[hallow maple]

The second attended

[polar marsh]

@hallow maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@delicate trench It's a feature on iPhone. When you use mic, it dims (lowers) other sounds.

[subtle gazelle]

I was playing a game just now I knocked 2 players and I was TPP then I saw a player when I tried to shoot game freezes for a second boom I was dead it's happening after the update .How are you guys playing I don't know

[night cloak]

@subtle gazelle Can you report in #old? Make sure to include as much details as possible and the info of the device you're playing with.

[subtle gazelle]

I reported 2 days back , I reported even on Gmail and In-game also .They don't care ,if anyone have solution please let me know

[night cloak]

Bugs are unfortunate and it's tough to fix. Please be patient with the developers.

[subtle gazelle]

Hope they fix it in Season 12 update @night cloak yeah

[tame jungle]

When is the new battle pass able

[night cloak]

@tame jungle 9th March.

[tame jungle]

Really

But they said it’s on the 7th

[night cloak]

It's ending on 7th, yes.

[tame jungle]

What about the 8th

[night cloak]

A day without any RP missions. Freedom!

[tame jungle]

On the 9th what time?

[night cloak]

2 AM UTC.

[tame jungle]

Dam wtd

Wtf

[night cloak]

It's like this since season 7. Are you new to the game?

[tame jungle]

No

Started from season 6

[subtle gazelle]

India 7:30AM

[tame jungle]

I don’t pay attention to the battle pass call but downs

[night cloak]

Anyway, you got the info now. Is there anything else I can help you with?

[tame jungle]

No

Thank you for helping me

[subtle gazelle]

Anybody know what will be the size of the update?

[night cloak]

@subtle gazelle You have already downloaded the update.

No?

[tame jungle]

Facts

[night cloak]

@tame jungle Sssshhh

[tame jungle]

😭

[subtle gazelle]

I thought there will another In-game update dorry

[night cloak]

No worries, there won't be any.

[tame jungle]

😭

[subtle gazelle]

@tame jungle bruh calm down

[night cloak]

Please be nice and use #pubg-mobile.

[tame jungle]

Ok

[subtle gazelle]

👍

[broken locust]

Hello can anyone of you please tell me when is Bonus challange re opening?

[hushed flower]

Hallo anyone hear?

[vagrant onyx]

@hushed flower yes what is it ?

[hushed flower]

Why the 2 . something mb update came tomorrow ?

@vagrant onyx what is the reason pushing this patch

[merry sandal]

Check out this post in #news, @hushed flower:

https://discordapp.com/channels/393088095840370689/481197473403240451/685496574679449847

[hasty elm]

why can't I get these titles

[vagrant onyx]

@hasty elm must reach RP rank 100 in 6 season in a row

[hushed flower]

Because u didn't reach 100 rp in a row 6 times

[vagrant onyx]

mean if you don’t reach RP RANK 100 in your third season the count reset to 0 @hasty elm

[polar marsh]

@round horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hasty elm]

Oh, i understand thx guys

[vagrant onyx]

@hasty elm welcome ( you can see your season strike in the top

[hushed flower]

@vagrant onyxwhere is my ans

[vagrant onyx]

@hushed flower

https://discordapp.com/channels/393088095840370689/481200416349224980/685868901363351553

[hushed flower]

@vagrant onyxwhy my game screen stuck in almost every game.

[subtle gazelle]

@hushed flower because of this new update

[hushed flower]

@subtle gazelleyeah

After the patch come its happening

[subtle gazelle]

Can you report in #old? Make sure to include as much details as possible and the info of the device you're playing with.
@night cloak

[night cloak]

Yes?

[jolly frost]

Having his in my account.can I know the reason why this is happening with me so I could do something

[night cloak]

@jolly frost Hey, we do not know it. You have to contact customer support in game for account related problems. You can contact customer support via the game settings. Refer to FAQ 5.3 in #faq for further instructions on how to contact support.

[round horizon]

Why

[jolly frost]

Tnx

[round horizon]

I just need a marshal

And i reported the chea***

[night cloak]

Marshal?

[round horizon]

Yep

[jolly frost]

But what should I type there I have tried so many times but the bot waste my time

I have almost everything

[night cloak]

You know better.

[jolly frost]

They don't talk

[vagrant onyx]

@subtle gazelle if its not issue use #media

[tame jungle]

The battle pass is not on the 8th at 7:00 or 9:00?

[subtle gazelle]

@vagrant onyx Okay

[tame jungle]

Bruh why not the 8th

[round horizon]

Ends in 7:00

[tame jungle]

Wb the 7th

[round horizon]

Starts 9 at 7:00 plus rest maybe

Technical rest

[tame jungle]

What that mean

[vagrant onyx]

Today is last day to push for conqueror

[round horizon]

How is технические работы?

[tame jungle]

Bruh I’m English

[round horizon]

technical problems

[tame jungle]

Ugh 😉

[round horizon]

I'm russian

[tame jungle]

😦

Wth why I wink

[night cloak]

Happened to me 3rd time now

They left was my last msg when I got muted

[halcyon mural]

Can I report cheaters on this server? I have a video...

[hushed flower]

@night cloakit is happening with me also .what is it?

[storm flume]

Hello, @halcyon mural!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Idk man

Maybe we should just stop typing haha

Maybe like if you type too much you get mute

[hushed flower]

last pic on this server shows the same problem I am facing. What is it? @vagrant onyx

Hallo

[earnest skiff]

🤦‍♂️ that’s a bot bro

[hushed flower]

@earnest skiff what are u saying about?

[night cloak]

Spectating is buggy af too

Machete is a bot. @hushed flower it’s not a real person.

[earnest skiff]

😂🤦‍♂️

[hushed flower]

Ohh lol I didn't notice that

[tight mortar]

When they will fix the game crash problem????

@mods

[prime isle]

Is there any fix to ping spikes on pubg mobile, already tried different DNS servers.

Only occurs on Korean version of the client but it's still connected to global.

[tight mortar]

@blazing saddle @warm wren

When they fix the mic and game crash problem?? Plzzz reply

[storm flume]

Hello, @tight mortar!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[lethal tundra]

Please can you add African server. Give us African server

[jolly frost]

@night cloak

Mee too have this if you found any reason or solutions pls send to me@night cloak

[velvet bone]

Fix the bloody game!!

In the spawn island when you jump you jump further than expected

[young falcon]

Why can’t I get it?

[sick shale]

@young falcon because your max rank streak is 1

[visual hawk]

Hello i have experiencing this, every time i got on a match it will occur in 4-6 minutes and i will be disconnected on the match. I tried reinstalling the game but it did not work what should i do?

[sterile thorn]

2nd tme it has happened why??

[cunning seal]

Hello any admins here?

[visual hawk]

@cunning seal we have 10% to get noticed by an admin

As you can see from the chat inhere

[sterile thorn]

Can’t even switch from data to WiFi now wtf

[spring void]

@visual hawk what does the disconnect message say?

[coral saddle]

?

[storm flume]

Please refer to this channel's pinned messages for further information, @sterile thorn:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[spring void]

@visual hawk looks like an unstable internet connection

[visual hawk]

Omfg finally a mod notices me

@spring void imma do a wifi speed test

[sterile thorn]

@spring void what about me

[visual hawk]

@spring void wdym by an unstable internet connection

And how can fix this?

Oh ok he just head out

[spring void]

@sterile thorn check message by @storm flume

@visual hawk stability amd speed are different things. Try checking at differnet times and play in server where you get less ping.

Also i have other stuff to do as well, and it takes time for humans to reply sometimes.

[visual hawk]

@spring void oh im very sorry, i did not know about the diffirence of stability and speed, but thank you for taking your time for me

[short yew]

Please help me

[storm willow]

@short yew what’s the issue ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[restive mica]

Hello pubg i need to remove my disabled Facebook account my id 521287149

[polar marsh]

@short yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[radiant citrus]

When new season started

[sick shale]

@radiant citrus check pinned messages

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @restive mica. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@radiant citrus 9 march

[night cloak]

Hey...hey...hey...any updates on why PMPL SOUTH ASIA Lan event got cancelled?

[limpid silo]

This is what we expect from pubg mobile
Legit player got ban and hacker are playing without any worry

I think it's time to leave this game

[naive mist]

Wht

[vagrant onyx]

@naive mist you got 1 day ban

[naive mist]

Why?

reason?

[vagrant onyx]

@naive mist

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[naive mist]

ty.

[vagrant onyx]

Welcome

[faint escarp]

What

your game is working every other time

[night cloak]

@faint escarp Use mobile data.

[faint escarp]

@night cloaklol, I'm sitting with 4 g just the crooked developers are doing something again, look up I don’t have the only problem

[night cloak]

@faint escarp Them Wifi is da wae.

[tired oak]

TDM bugged for me

They can see and kill me , but i cant see everybody !!

[restive mica]

Hello

[tired oak]

Hi

[restive mica]

I need to remove my disabled Facebook account

I have the full information

[lean ingot]

Where is the death replay button?

[storm flume]

Hello, @tired oak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

Please refer to subpoint #2.5 in #faq for further information, @restive mica. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@restive mica its not possible

[spring void]

https://discordapp.com/channels/393088095840370689/481197473403240451/684768558596489216

@lean ingot ^

[lavish hound]

Pls fix the game crashing nd game freezing issue

We can't play, when you fix it

[lean ingot]

Reply please

[lavish hound]

@lean ingot same prblm broo, your game also freeze?

[lean ingot]

@lavish houndsome times

Can anyone tell me from where I can enable The death replay

[lavish hound]

After the new update came, game crashes, if they don't fix it, we can't play properly

[lean ingot]

@lavish houndTrue

[lavish hound]

@lean ingot in your device death reply not support, it support soon on your device....same as my....don't support death reply option

[hollow dust]

Why i got this massage?

[lean ingot]

@lavish houndon which device you play pubg.I use Samsung A9

[lavish hound]

My device honour 9i.. 😐

[lean ingot]

@lavish houndohk

@lavish houndBtw thanks for the information

[storm flume]

Please refer to this channel's pinned messages for further information, @hollow dust:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[unborn steppe]

When is arctic mode coming ?

[cyan portal]

In Samsung galaxy A50 death replay will support ?

[night cloak]

Soon.

@cyan portal It is available.

[cyan portal]

Ohk

[lavish hound]

@lean ingot broo.. 😌

[lean ingot]

@cyan portalyes it supports bro my brother also have Samsung a50

[unborn steppe]

Will I get death replay on 6s plus ?

[night cloak]

Yeah.

[unborn steppe]

But when tho

[night cloak]

It is available. https://discordapp.com/channels/393088095840370689/481197473403240451/684768558596489216

[lean ingot]

@unborn steppemaybe in next update

[unborn steppe]

Okok thanks

[cyan portal]

Royle pass ended 🥱

[pale stirrup]

Why is there a lag in the game?

Is the solution for this reason?

[night cloak]

New phone

Or flippin set graphic to low

[stone scaffold]

i need admin

[pastel mesa]

hi are tomorow s12 is open

@obsidian bison

[river turret]

Is Season 12 going to open tomorrow or just the RP going to get locked?

[pastel mesa]

thanks bro

[night cloak]

.pin @river turret

Duh bot ded

@river turret Read pinned message here.

@stone scaffold Yes?

[stone scaffold]

@night cloak im sorry but I need the real admin to solve my problem

[night cloak]

@stone scaffold The real admins are not here in discord. Please contact them in-game.

[stone scaffold]

@night cloak they don't answer me i have been wanting for more than 90 days

[night cloak]

@baby shark where do you find death replay

[storm willow]

In settings basics @night cloak

Check pinned message and #news

[night cloak]

@stone scaffold They won't answer if you really don't need help. May I know what is your issue? So, I can give you a hint.

[storm willow]

https://discordapp.com/channels/393088095840370689/481197473403240451/684768558596489216 @night cloak

[stone scaffold]

@night cloak someone has haked my Facebook account . I recovered my account but the haker connect my pubg account in gmail

And i have all the information that improves my account

[night cloak]

@stone scaffold Here is a simple instructions on how to contact the customer's service (the correct way) - incase you wish to block the other person from logging into your game. Unfortunately, this is the only way at the moment. So, be patient if you don't get a reply instantaneously.

[stone scaffold]

@night cloak yes I know that but they say we will respond in 90 day but after 90 day they still not respond

[night cloak]

@stone scaffold If you have provided the correct information, the other person will be blocked from logging in. You may or may not get a response message from the support.

[heavy moat]

Hack

[night cloak]

Is this some sort of a bug? Happened to me and 3 other friends now

Oh wrong ss

Remember, they will be blocked from logging in. Their Google account will not be removed from your game - as PUBG Mobile doesn't support unlinking, @stone scaffold.

@night cloak It is not a bug.

[storm flume]

Hello, @heavy moat!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

I’ve gotten mute 3 times now and my friend. Got muted twice, how is it happening?

Somebody reporting you for violating game's Terms of Service.

And your friends.

Bruh

I don’t recall violating any tos.

[stone scaffold]

@night cloak no the haker inter my account yesterday and spend my uc 😫

[night cloak]

You are welcome to contact customer service in game to get more information about the reason, @night cloak.

How may I do that?

@stone scaffold Why do you have UC in a compromised account?

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

[stone scaffold]

@night cloak because i need to pay seson12

[night cloak]

You are advised to create a new account and use it until the other person gets blocked.

I found the customer support no help at all

You don't have any other option.

Welp

It’s been happening to my friends too who type via the chat

[stone scaffold]

But i have spend a lot of money on my account

[night cloak]

@night cloak Repeated mutes can lead to a 10 years account suspension. My suggestion would be to use the voice channels these days instead of the chat to see if you get another mute or not.

Oh snap

@stone scaffold Then keep spending and let the other person waste em all.

I wish that PUBG spend more time to fix the problems which they are a lot more than the skins or RP . Unfortunately PUBG only cares about how they can drain our money

I wish they would remove night time mode

I wish you would understand that there are different teams for both cosmetics and bug fixing, @night cloak.

@night cloak You mean the Vikendi?

They need to fix FPS issues in the last update

[snow oxide]

Hi

[night cloak]

@night cloak Yes, the are working on it and there will be hotfixes in coming days. Be patient!

[stone scaffold]

@night cloak is there any way to contact with any person who works in pubg ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@stone scaffold Yes, in-game customer service.

[polar marsh]

@snow oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I can’t log in from android devices cuz i lost my Facebook account i can only play on IOS they need to make an option that we can unlink the game even if it will be just for one time

[stone scaffold]

@night cloak how can I get respond from really person not bot ?

[night cloak]

@stone scaffold You need to specify your need to the bot. So the bot can redirect you to a human personnel.

[stone scaffold]

@night cloak can you tell me how

[night cloak]

What if I still got mute after I stoped using the in game chat?

[polar marsh]

@charred bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hot meteor]

is there a reason for being muted via in game and lobby without actually violating rules?

[night cloak]

It’s been happening to you too? @hot meteor

[hot meteor]

@night cloak yea happened 3 days ago,yesterday, and im muted rn and have to wait till tomorrow to be unmuted

[night cloak]

I’m muted too 3rd time now

It also happened to my friends

[hot meteor]

tried contacting customer service ingame but it doesnt help and tried researching online and no answers

[night cloak]

Same

Ike this? @hot meteor

[hot meteor]

yea like that

[patent cypress]

Why are all the pepole naked now in the new update

[night cloak]

You need to redowmload the resource pack.

Redownload

[patent cypress]

I have it down loaded

[night cloak]

Downloaded this update?

[patent cypress]

Yash

[night cloak]

Welp

@stone scaffold I cannot, unfortunately.

[sweet steeple]

why i dont get the social network avatar even tho im linked with twitter and game center

[night cloak]

@patent cypress After downloading the resource packs, restart your game.

@sweet steeple Twitter takes a little while to get profile picture updated in game.

[sweet steeple]

yes, but i linked it a while ago. like 3-5 days

[night cloak]

@sweet steeple Open your game > basic settings > logout (bottom left) > login using twitter (not gamecenter) and see if it is updated.

[sweet steeple]

Thanks

it really works!Thanks fot the help

[patent cypress]

Dont work

Still there are naked people

Im gonna log out and rejoin

[night cloak]

@patent cypress Can you show a screenshot of the resource download section?

[patent cypress]

How make screen shot

[night cloak]

Android or iOS?

[patent cypress]

Idk

[night cloak]

You don't know what phone you have?

[patent cypress]

No

Srry

[night cloak]

Where are you playing the game?

[patent cypress]

?

[night cloak]

Android phone or Apple phone?

Like Samsung,Huawei,Poco,IPhone

[patent cypress]

Let me look what phone this is 1 min

[night cloak]

Sure.

[patent cypress]

Some ginda huawei

[night cloak]

@patent cypress Locate the resource download screen in-game. Hold down on the Power and Volume down buttons at the same time. After several seconds an animation will appear letting you know that you've successfully captured the image.

[patent cypress]

Wow thx

I didn t know that

[night cloak]

Well, now you know. Make sure to share the image here afterwards.

[patent cypress]

Ok 👌

[night cloak]

Hello, i recalled a player and she came and played a lot of matches but i Didn't get recall token of her. As like, she loggined that thing counted in my id but she played a classic or went in top 10, that's not counting or i Didn't get any kinda token of that. How can i fix this? @night cloak

@night cloak Can I see the result of the latest match?

The last screenshots of that latest match

@night cloak Can you tap on the latest match and share a screenshot of that page here?

Okay sure

This is the last screenshot

@night cloak Did you get points yesterday?

Tokens.

Yeah but only login points

She also played yesterday and got 1st rank but i Didn't get tokens that she played 1 classic match and finished in top 10

I see.

What to do now? :(

Have you tried playing one match with them?

Yeah

Can you share a result screenshot of that specific match?

That was yesterday match. Her match results and mine is gone behind

We played a classic match

Results are kept for up to 1 month.

Can you play again and see if it counts?

Oh sure! But she is offline now

I will play with her tomorrow and see if not works then i will knock you at the same time

I mean play whenever you are free and report here.

Okay!

[polar marsh]

@faint tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick crane]

BAG FIX

[light smelt]

#questions do anyone use OnePlus 7T are you facing any issues kind lag or unable to contact customer support in game please let me I wanted to only am facing this or somebody else too

[polar marsh]

@shy thorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick crane]

#questions I know one player whith One Plus 7. But hi is not online this time.

#MAINFRAME I know one player whith One Plus 7. But hi is not online this time.

[spring ginkgo]

I am pushing rank for conquror, If i reach top 500 server, before tomorrow, will i get conquror title or is it has to be today ?

[quick crane]

but yes. He told me about lags

[vagrant onyx]

@spring ginkgo its has to be today before 00.00 UTC ( tomorrow not possible ) cause tier rest

[loud fulcrum]

Will the tire be reset today? ( 8 March)

[polar marsh]

@coarse dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[reef nest]

Yes

[loud fulcrum]

Okayy

[vagrant onyx]

@loud fulcrum yes on 8 march

@loud fulcrum you can still rank up ( but for conqueror must be today )

[loud fulcrum]

Actually it's 3:17 am in india

So I suppose it'll be reset at 5:30 AM

[reef nest]

Sorry, tomorrow at 23:59. In my country now the Time is (march 7 22:47)

[loud fulcrum]

it is 8 March 3:17 am here

[solid sleet]

are there any supprt personnel here?

[vagrant onyx]

@solid sleet yes

[spring ginkgo]

so, how many hours left before the conquror tier reset ?

[vagrant onyx]

@spring ginkgo about 1 day and few hour

[solid sleet]

@vagrant onyx i accidentally clicked no on above 18 years and now it restricts me from playing every couple of hours, its so annoying...and it says i can change it again, only after a month....

[spring ginkgo]

Sorry, probably you didn't understand. I asked, If i want to be considered for conquror in this season, how many hours left ?

[solid sleet]

can u help me with it?

[spring ginkgo]

as you said, it has to be today

[vagrant onyx]

@spring ginkgo 2 hour and 8 min

[spring ginkgo]

Thanks

[solid sleet]

@vagrant onyx ?

[meager scarab]

Can anyone tell me when we will get to redeem uc in bonus challenge again? I have 8994 bonus challenge coins to redeem

@solid sleet just go to setting and select you are 18

[solid sleet]

it says i can change it only after a month

[haughty swan]

Hi ! Sorry for that question, but i want the title Love off ' my friend ' but i can't get the title

[vagrant onyx]

@solid sleet its game side rule ( i guess you have to wait till 1 month )
no legit way to bypass this

[solid sleet]

@meager scarab

but im 34

i clicked it accidentally

[vagrant onyx]

@haughty swan can you provide screen shoot

[haughty swan]

This one

[solid sleet]

i can show u my passport

@vagrant onyx @meager scarab

[blazing saddle]

@haughty swan You have to get the Lovers synergy with your partner to get the title.

[reef nest]

@solid sleet but he cant change it

[haughty swan]

I have 5'000

[vagrant onyx]

@haughty swan the person you partner ( you must have 1000 Synergy )

[solid sleet]

well he can point me to a person who "can" change it

[blazing saddle]

Oh, my bad, then. Set the connection type to BFF.

[solid sleet]

its not really a big deal

[storm flume]

You can contact the customer service via the game settings, @solid sleet. Refer to subpoint 5.3 in #faq for further instructions.

[solid sleet]

i dont have to suffer for a month for a stupid mistake

[blazing saddle]

There, the person who "can" help you.

[meager scarab]

@solid sleet you can still play 6 hours a day. Then take a rest of 30 minutes and again you will get another 2 hours to play.

[solid sleet]

@storm flume i cant access game settings cos it wont let me log in, i cant access anything

[haughty swan]

@vagrant onyx

[blazing saddle]

@haughty swan You have to have them as Partners.

Go to in-game profile.

[solid sleet]

@meager scarab it asks me to take an hour of rst just to play for a couple of hours

rest*

[reef nest]

Yes, you should rest a bit. It Will help to you

[solid sleet]

@reef nest im 34, im as rested as they come...

[haughty swan]

@blazing saddle Im
game pubg im in profile to me

[timber forge]

Demasiado lag

[meager scarab]

@haughty swan is she/he your partner in game. Then only you will get the title

[solid sleet]

are there no support ppl that can help me?

[reef nest]

Playing hours oposite a screen makes your eyes bad

[blazing saddle]

Yes, click on this icon, @haughty swan:

[haughty swan]

Oh thanks ! @blazing saddle @meager scarab

I get !

[solid sleet]

is anyone listening?

[reef nest]

Yes

[solid sleet]

@sudden herons, moderators, support....

@somber solstice @neon patio can u guys resolve it?

[meager scarab]

@blazing saddle when bonus challenge redeem section will come again?
If you don't know exact then Any idea? @vagrant onyx

[night cloak]

Hello PUBG support I have many problem in New update 0.17.0 . I have iPhone XS Max the game was freezes many time and battery dropped very fast . I can’t chat with my friend

[solid sleet]

i did not expected such a bad response, coming into discord support, i really thought u would have a more professional support system... @somber solstice @neon patio @night cloak @bold siren

none of u can bother to reply??

[night cloak]

@solid sleet You should not mention people who has a DND status. And to get support, please contact the customer's service in-game. This is the channel for volunteers and community members to help each other, mostly for general inquiries.

[lethal tundra]

My game froze while I was playing classic. Please fix this issue

[solid sleet]

do u think i haven't contacted IG support, and ur all DND...so what should i do @night cloak

[haughty cypress]

your ping is so high @lethal tundra

[night cloak]

@solid sleet Mention all the people who has DND status? That is rude. I would consider it as mistake, as mistake happens. Please don't repeat this behaviour. And if the customer's service in game could not help you, do not expect us to be able to do anything about it.

[solid sleet]

ok good that u mentioned it...so all of u here are useless...ofc im gonna mention u, regardless of ur DND status cos i cant find any other way

i cant believe im writing in support section of pubg discord...my first time here

and it sucks

block me if u want

[night cloak]

We are volunteers, we cannot help you with your account being restricted for being underage.

[solid sleet]

cos u cant resolve anything...

so what are u here for?

u can atleast talk to the people concerned

i have volunteered for a lot of games and we always were able to solve problems such as this

[night cloak]

Again, we are volunteers. Please use #pubg-mobile for further discussion. We cannot help you with your issue. Only the customer's service in-game can.

[fervent junco]

can someone help me

[night cloak]

@fervent junco Yes?

[polar marsh]

@fervent junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light smelt]

@night cloak what if we can't contact customer support due to some glitches or bug how we are gonna need support

[night cloak]

@light smelt You are gonna contact here then, so we can forward the issue to the right department.

[light smelt]

@night cloak can I forward video to you?

[lethal tundra]

@haughty cypress that's the reason I've been crying out for an African server

[night cloak]

@light smelt What the video is about?

[lethal tundra]

My game just crashed again. Please fix this issue

[night cloak]

@lethal tundra It has been reported, there will be hotfixes soon once the issue has been resolved.

[light smelt]

@night cloak when am clicking on customer care it is taking me back again to start screen again and again

[night cloak]

@light smelt Can you share the video here?

[light smelt]

Routine check-up had been done even repaired had been also done but still facing it

[soft mauve]

Can you get copyrighted if you add a pubg logo in your thumbnail?

[wind nova]

Hi anyone here ?

I need Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wind nova. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@wind nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light smelt]

@polar marsh what about my query?

[lethal tundra]

@night cloak can any thing be done about the African server

[night cloak]

@lethal tundra Yes?

[restive kayak]

Hi support pubg mobile i need help my phone is xiaomi pocophone f1 and my fps is low pleas help

[night cloak]

@soft mauve Not unless your video violates the game's ToS or has any illegal activities.

[vagrant onyx]

@night cloak he asking about Africa server ( like if you have info about it )

[night cloak]

@restive kayak Set it to Extreme frame rate?

[restive kayak]

@polar marsh Hi support pubg mobile i need help my phone is xiaomi pocophone f1 and my fps is low pleas help

[night cloak]

@vagrant onyx Yes. @lethal tundra The African server is already up. But it works differently and cannot be selected like you usually select other servers. It is automatic.

[lethal tundra]

@night cloak how can I activate African server

[restive kayak]

Hi support pubg mobile i need help my phone is xiaomi pocophone f1 and my fps is low pleas help @polar marsh

[night cloak]

Hello I had a problem, two of my friends who do not have a microphone we were mute so who did not say anything bad what are the remedies because customer support has no corresponding box to their situation?

@lethal tundra Please read it here: https://twitter.com/PUBGMOBILE_AF/status/1225093477966458881?s=20

[glossy sable]

@sour quest Account selling/trading is against the game's ToS.

[patent vessel]

this update for emulator is the worst update ever , its freez every game , and we lost alot of point due to pubg update ,, its not fare , u only looking for money and u forget the hackers and the bugs with glitch .,,, very very bad , in one day i lose more than 100 point due to screen freez and game stuck , we pay to get good game not bad game ,, but u only look for money ,, this game will die soon sue to bad management

[long ibex]

Change matchmaking system
Android V Android
iPhone V iphone
iPad v emulators

[weary glacier]

I need the official Emails of pubg Team please.

[prime isle]

@long ibex iPad vs iPad rest is okay the advantage of iOS on iPhones aren't that bad

[wheat perch]

I'm hacker
Conqueror

😋

[patent vessel]

they will never give it to u , they run away from users , only boots answer u huh

[wheat perch]

Please ban me

[long ibex]

@wheat perch tencent wont ban u, they are at your back

They got u fam

[wheat perch]

🍞 🍴

[patent vessel]

u r right @long ibex

[wheat perch]

[long ibex]

Tencent dont ban hackers, they actually support the ones that buy the premium scripts and buy rp

[wheat perch]

Im in asia no 3

[long ibex]

But the hackers that dont buy rp usually get banned

@wheat perch keep up the good work Tencent got your back buddy :)

[polar marsh]

@patent vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@light smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring ginkgo]

Hi

What this means?

I am 450 in the server

Why i am still in ace?

Isn’t the top 500 will be in conquror?

[gritty osprey]

My account has been attended to the PUBG Mobile game and I do not use cheating tools

[lofty tinsel]

There will be an in-gme update for new season or not?

[covert mason]

@lofty tinsel probably not

[lofty tinsel]

Thx

[covert mason]

@spring ginkgo you will be conqueror in few mins, u just have to wait dont worry

[spring ginkgo]

@covert mason Thanks mate! Got the rank 😁

[covert mason]

No problem man, 1st time i was conq (s3) i got it at 01:00, i was scared too when they changed it @spring ginkgo

[spring ginkgo]

If i get minus now, will the rank go away? Since tomorrow is season ending?

[storm flume]

Hello, @light smelt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tame jungle]

Is the battle pass on the 8th because this

[safe lily]

Desync makes evogrounds and pubs unplayable I’ve been shot through walls consistently on 30 ping stop adding skins and stuff and fix the game

[storm flume]

Please refer to this channel's pinned messages for further information, @tame jungle:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[tame jungle]

What machete?

[storm willow]

@safe lily feedback goes to #old channel

[safe lily]

Already did buddy

[storm willow]

@tame jungle follow the instructions by @storm flume

[safe lily]

And that’s support too

[tame jungle]

It makes no sense

[storm willow]

You can try repair the app once @safe lily

[safe lily]

It’s messed up all my settings

[storm willow]

@tame jungle it does

https://discordapp.com/channels/393088095840370689/481200416349224980/685495678566268928

[tame jungle]

What does utc mean

[glossy sable]

Google is your friend.

[loud fulcrum]

When will the tier reset

[past stirrup]

doesnt matchmakes from emulator.

i am using tencent.

[night cloak]

Can someone help me

????

[polar marsh]

@clever grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[velvet bone]

@night cloak No

[carmine furnace]

hello please any mod have time? i need some help please

[velvet bone]

@carmine furnace Yes?

You know it would be easier if you just stated your problem, right?

[carmine furnace]

please can we talk private

[velvet bone]

Just state your concern here

[carmine furnace]

i'm streamer and its little sensitive to talk here

[velvet bone]

What is it about?

[carmine furnace]

if pm i cant talk about it right here in public

[velvet bone]

Is it about UC, ban?

[carmine furnace]

please pm i cant discuss it here please can we private

[velvet bone]

Nobody is going to help you

[carmine furnace]

if you cant i can wait any other admin

why not?

[dim pilot]

@velvet bone are with support game team ?

[velvet bone]

It depends on your issue. If it's sensitive then contact Tencent as the admins here don't work for Tencent. @carmine furnace

@dim pilot ^ No

[dim pilot]

the guy ask for someone from support team

[velvet bone]

Yeah, I would contact Tencent

[dim pilot]

can you come voice chat for 1 min to he can explain the problem

maybe you can help

[carmine furnace]

can you ? just 1 minute to explain issue and everything

[prisma zodiac]

hello .. Violation of User Agreement .. What are its meanings?

[dim pilot]

anyone form support team can help us ?

[prisma zodiac]

no one in here ????

hellllloooo

??

[polar hare]

I was wonder when does the current ranking season for season 11 end?

[slender sand]

So... About this brothers in arms thing... Is it bugged? Because i cant "freely switch" between rookie and veteran and was given no option

[cosmic gazelle]

There wont be any update today?RP will come directly tomorrow?

[dim pilot]

anyone form support team can help

[icy osprey]

Does anyone know how to get the anniversary celebration login achievment?

[tawny notch]

Socorro, Eu peguei rank 479 21:08 horas que são 00:08 utc, e quando deu 21:20 que são 00:20 utc não virei conquistador, por favor me ajude pôs não sei oque est acontecendo, pesso por favor, sempre foi um sonho pegar conquistador, jogo des de a temporada 2 e és a primeira vez que consigo, foi muito difícil me ajude por facor tem algo errado, pôs fiz exatamente com esta descrito na incarnação de como chegar a conquistador, e os printes acima comprovam isso, e meus amigos que estavam no esquad tbm podem confirmar, peço encarecidamente que me ajudem quero muito ter os itens de conquistador, ainda tenho que jogar as 5 partidas em conquistador por favor help!!!

Ja mandei mensagem no jogo mas ninguém me responde

[wide lance]

@icy osprey the outfit is for free on korean version, no achievement needed if you wanna do the achievement you'll need to wait for the date

[stable plank]

?????

[icy osprey]

@wide lance thanks bro

[carmine furnace]

any admin i need help please

[polar marsh]

@stable plank:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring barn]

What does Nintendo machines do in classic match i see those colorful machines across the maps

[night cloak]

I want to report a cheater

He is online and streaming

Also Selling the hack

Anyone available to help me rn?

For what?

A buddy of mine account got logged into and the person is holding the account wanting money

And apparently said person got the account banned

The person linked their twitter to his account and he has no way of removing it

Change Twitter password

He does not have access to this twitter account

My friend uses fb log in but somehow this person got that log in info and linked his twitter account to my buddy's account and we have no way of removing it since we dont have the twitter account

[green parrot]

Just reached ace.. but my tier and stats got reset.. can u please tell me why?..
I haven't used any third party plugin or anything

[flat meteor]

Wtf I moved back to india.

And this game says i cant change region for 94 days

Anybody knows how to get rid of this 94 days bullshitttt?

[iron basin]

M no way promoting cheats in this message, but you know a cheat developer made a script that fixed the crash issue after 0.17 update.
He did it just after one day after the update.
And the pubg devs are taking so long to fix the crash issue with resulting in loss of player base my friends have tried that script and it worked like a charm for everyone.
Hope i won't get a server mute for this message.
PUBG devs FIX THIS GAME.
And Provide a official Fix for the graphics reset and the crash issue.

[dim pilot]

true sad fact 😦

[polar marsh]

@green parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[iron basin]

M code enthusiast and i love to review code and code myself on android and java based application, is there a forum where i can contact the devs i have a fix for the graphics reset,m doing it for the community and return i don't want anything.
Coz it's hurts me seeing players losing points and rage quit.
I wished the devs cared for it as well

[carmine furnace]

hey any admin please i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @carmine furnace. Remember to read through #faq before asking questions in the support channels.

[carmine furnace]

i need help in private i have issue and cant talk about it in here please give me 1 minute to explain

[storm willow]

@flat meteor if you manually change the country you will have cool down time. For further concern contact customer support ingame

@carmine furnace if it is PUBG related you might need to post here

[carmine furnace]

yes its about pubg and i wish just to get help but i need to talk in pm please i'm streamer and i have problem happen during streaming

[prisma zodiac]

hello i have a problem can you help me??

[storm willow]

Account suspension related issue contact customer support. Please don’t DM me about the above issue !
Do you have another other issue ? @carmine furnace

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @prisma zodiac. Remember to read through #faq before asking questions in the support channels.

[ivory raven]

@prisma zodiac describe

[dim pilot]

storm breaker he just went to ask about something

[prisma zodiac]

.. Violation of User Agreement .. What are its meanings?

[storm willow]

Who? @dim pilot

[dim pilot]

i hope you can give 1 min from your time to @carmine furnace

just 1 min

[ivory raven]

@prisma zodiac in simple meaning- breaking the rules and regulations of pubgm

[storm willow]

let him answer, my dm are open if it isn’t about account suspension issue @dim pilot @carmine furnace

[dim pilot]

ok i told him it was you

[prisma zodiac]

like this i dont know what happened??

[dim pilot]

thanks for your time

[prisma zodiac]

@storm willow @ivory raven

????

[storm willow]

@prisma zodiac contact customer support. Well they answered in that chat I guess

[prisma zodiac]

okay thanks @storm willow

[dapper niche]

My net and everything else works fine, except the game :/

[elfin knot]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @elfin knot. Remember to read through #faq before asking questions in the support channels.

[restive yew]

Please fix, my game is bug and mic also bug quite often

My game is froze from time to time

At least once a day

[night cloak]

so no help on the account being compromised by another person?

like a customer support site or something?

[little root]

Contact in-game support @night cloak

[night cloak]

how long does it take for them to legitly respond

other than you must unlink an account

[little root]

Though Pubgm can't unlink your account for security purposes..

But maybe by enough evidence you can unlink if someone linked his account with yours

It takes time as those are manually checked

[storm kindle]

@storm willow bro again for no reason 😭

[little root]

10 min?

[storm kindle]

Yes

@little root bro tried everything this is 19 th day i am getting ban 5-6 times average a day

[night cloak]

i've screenshots of the guy trying to sell us back the account he wrongfully stole as well

[little root]

How is your internet? @storm kindle

[storm kindle]

@little root 50mbps internet is excellent

I get 20 ping constant

I play in t1 customs but i am getting ban in customs too

[sweet sail]

I purchased a pitch master helmet from lucky shop and it took me around 270 uc . Since then I'm not able to equip that as it shows unable to use . I tried to contact many times but no permanent solution . I need to know how can i equip that since i traveled from india to bangladesh and i have to change the location but I'm not sure where did i actually bought this helmet . So please give me permanant solution regarding this

[little root]

Account security is solely users responsibility..we always say users to logout if he login from other device,and not share his id at any cost..and not enter his details in any other websites who claim uc or bc selling...so now you have to wait as it happened by mistake.. please wait for in-game support response @night cloak

[storm flume]

Please refer to subpoint 4.5 in #faq for further information, @storm kindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm kindle]

@little root i tried all these things nothing works for me

[little root]

Try that DNS changer and add Google DNS...seems its from your IP provider side

[storm kindle]

Pubgm system is kot banning the actual hackers and they just wanna ban innocent people

I play on iphone

[night cloak]

aight bruv thanks for the help@little root

So is the new season coming out on the 8th?

[unreal crater]

Yes

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[frozen shell]

Hello

Please i wanna switch region

But its blocked to 50 d

[night cloak]

Is there any other way to get a falcon??? Pls mention me if someone has a clue 🙂

[polar wraith]

U guys are really bad I'm in ace solo fpp asia i try get a lobby last night their is no lobby after 19 min why ?

[storm willow]

@frozen shell manual changing of Location have cool down time. You may contact customer service if you have any further queries on the issue.

@night cloak you can get from Shop I guess

[frozen shell]

I live now in china

So i wanna switch to china please

[polar wraith]

No support from customer care its bad

[frozen shell]

But they say 50 day to switch

[storm willow]

as said earlier contact customer support @frozen shell there is nothing we could do here

[mossy burrow]

No 0.17.5 update why ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @mossy burrow. Once we do, we will publish further information in #news.

[polar wraith]

I'm leaving pubg

[storm willow]

Good Luck @polar wraith

[mossy burrow]

No 0.17.5 update in rhis time or they push royal pass without 0.17.5 update please replay

[storm willow]

FYI. CS just takes Time to solve every issue. Due to loads of requests form user side. So respect the system and wait for those response. You may post feedback on #old

[storm flume]

We currently do not have a specific release date for the upcoming update, @mossy burrow. Once we do, we will publish further information in #news.

[carmine furnace]

storm i just send message as you told me to sup team how long i have to wait till they answer?

[storm willow]

To Customer support ? @carmine furnace

[carmine furnace]

yes

[storm willow]

We can’t give any ETA.

They may reply any time

[night cloak]

Hmm new update should have came today

[carmine furnace]

ok i will wait them and maybe later if you got time to check my pm and thanks for helping

[storm willow]

@carmine furnace my answer remains the Same. If it isn’t about Account suspension you can dm me.

Shall I open my dm!?

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[night cloak]

Is there gonna be s12 without an official update

[storm willow]

May be or may not be

[night cloak]

Hmm ig time to suffer lag again

Why is potato graphics removed tho

[storm willow]

potato?

[night cloak]

You dk potato graphics?

[carmine furnace]

no you dont its fine i will just wait customer sup answer

[night cloak]

It reduces a lot of lag for low end devices

[storm willow]

Idk. The recent patch solved those issue for many people.

[night cloak]

Recent patch u mean that 2mb?

[storm willow]

Yup

[night cloak]

That's only for high end like we still suffering lots of lag

[storm willow]

atleast fixed for me

I’m on low end device though.

[night cloak]

What's ur device

[storm willow]

6s

[night cloak]

6s?

[storm willow]

yes

[night cloak]

U can't call it low end

It's optimized well 👀

[storm willow]

It’s like 4 years old 🤷‍♂️

[night cloak]

Still optimized

[storm willow]

I have had the lag issue in this update but the patch solved it.

[night cloak]

Not low end, androids are suffering more always more than ios

Atleast I bought gfx+ 👏 instead of dying from noobs it's better to use it

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[stiff ginkgo]

Haa malum h
Baap Ko mat sikha
-_-

[night cloak]

Yep

[stiff ginkgo]

@night cloak officially potato graphics support won't be there
And we get it from gfx tools and they even remove it

[night cloak]

@stiff ginkgo atleast no lag on 32 bit quality same as potato

On gfx

[stiff ginkgo]

Or officialy pls support potato graphics :)

[night cloak]

#upvote potato graphics

[stiff ginkgo]

@night cloak ye jo mod hain boht noob jese help karte h :(

[night cloak]

Sad but true

[viral marsh]

Umm

[stiff ginkgo]

There's no solution only hit and trial methods

We're here get solution and they say reinstall game , repair the game and even try upgrading the device.

Please just optimise the game ?
Huh that's only gonna work instead adding cosmetic items on the game

[night cloak]

@stiff ginkgo Time limited cosmetic items*

[lavish hound]

@stiff ginkgo nd @night cloak kya tumlogo ka game bhi crashing/freezing ho raha hain bar bar?

[stiff ginkgo]

@lavish hound Yes bro

[night cloak]

@lavish hound game lagging device overheating

[hushed flower]

@lavish houndyep

[stiff ginkgo]

@lavish hound mine was freezed at the middle of a fight and my friends saved me or else I would be dead

[night cloak]

That's issue of new update

[stiff ginkgo]

@stiff ginkgo I had to resart when it freezes

[lavish hound]

@stiff ginkgo same here broo.. 😫😫

If they don't fix this we can't play this game properly..

[hushed flower]

@lavish hound @stiff ginkgoreport it on feedback bug s on this server

[night cloak]

@lavish hound @hushed flower dm if u are facing lag

[stiff ginkgo]

@hushed flower already done

[night cloak]

Dm me

[hushed flower]

@stiff ginkgoohh ok

[lavish hound]

@hushed flower already done broo,.. 🙂

But they don't fix it

[hushed flower]

@night cloak where

[night cloak]

Just check ur messages

[raw cargo]

My device 'Redmagic 3' is heating up after the update even in low settings. Plz fix it.

[polar hare]

Could be the age of the device or jts just the side effect of running a game for too long

[winged jungle]

what is this?

I was in the middle of a squad fight and then this popped up

[storm flume]

Please refer to this channel's pinned messages for further information, @winged jungle:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[tough dust]

What does this mean sir?

[polar marsh]

@opal hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hushed flower]

Help me from where I can see the armory in the game

[rustic prawn]

@polar marsh please think about japanese version of pubg mobile. We want lucky spin to get materials like global version

[night cloak]

@polar marsh

[storm willow]

@rustic prawn we do support only for global client

[winged jungle]

how do I fix this issue

Is it just my connection or is it something wrong with the game, cause pinned messages didn't really help

or should I try the dns changer app

[manic path]

When any thing came in redeem section?

[silver crag]

where can you show account suspension dialog

[tough dust]

@winged jungle ur acc will unlock at 12:39 pm bro

Today so chill

[winged jungle]

I know but how do I prevent this if it can happen again

[earnest cove]

Anyone know when will the bonus challenge section open?

[glossy oasis]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glossy oasis. Remember to read through #faq before asking questions in the support channels.

[glossy oasis]

There is anybody here in support I have problem

[vagrant onyx]

@glossy oasis hey what is it ?

[glossy oasis]

I did mission more than one time but I havnt get the tittle and I did all of requirements of mission

[silver crag]

need help with pubg mobile

[zinc stone]

Spooky 👻

Did you guys fix this issue?

I'm assuming players are using that kneel emote or something to shoot through walls.

[glossy oasis]

@glossy oasis hey what is it ?
@vagrant onyx dead eye misision

(Kill 3 enmies with a headshoot )

[wide swallow]

😭

[glossy oasis]

@glossy oasis kill 3 enemies without missing a single shot in platinum tier or above.(Solo only)
@night cloak I did it bro more than 10 times but I havnot get the tittle

,yeah i did more than 50 m

With same weapon

And I didnot miss any shot

Yes

[night cloak]

Are you doing that in solos where ur tier is in platinum or above

@glossy oasis

[glossy oasis]

I did it but I dont know why I cant get the tittle

Solo _ platinum

[night cloak]

Are you sure you haven't missed even a single bullet

[glossy oasis]

Yes

I didnt miss any bullet

[sick shale]

Achievement was bugged, they didn't fix it yet I think

[glossy oasis]

@sick shale I think so

I need help help I became crazay of this mission I did it more than 10 times

[night cloak]

devloper remove cheaters

[sick shale]

Report it in #old
@glossy oasis , hope they fix it asap

[glossy oasis]

:

What do u mean I have to make report in it #old of this mission

?

[night cloak]

I need help help I became crazay of this mission I did it more than 10 times
@glossy oasis 👆

[vagrant onyx]

@silver crag what kinda of help

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @wide swallow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@night cloak cheater are getting banned

[glossy oasis]

Really I am suprised why I did not get the tittle😂

[vagrant onyx]

@glossy oasis i m not sure i heard some people say the dead eye title is bugged

[night cloak]

Why can’t I get extreme FPS on ipad

[vagrant onyx]

( also you must kill 3 in row in headshot )

[glossy oasis]

@glossy oasis i m not sure i heard some people say the dead eye title is bugged
@vagrant onyx my frient try to do it if u didnot do it and u will agree with me and a lot of my fruend do it but they havnt get the tittle and they forgot it trust me

@glossy oasis i m not sure i heard some people say the dead eye title is bugged
@vagrant onyx u see my friend there is someone here did it like me

[ivory raven]

@glossy oasis yes it is bugged

I tried it fewdays ago

[glossy oasis]

@glossy oasis yes it is bugged
@ivory raven I hope they will fixed as soon as poissple

[ivory raven]

Try to mention it in #old devs might see it

[glossy oasis]

U try and I will try tow better than one bro

May they fix it soon

[night cloak]

When new season

[sick shale]

@night cloak after 19 hours, (check pinned messages)

[silver crag]

I was in the middle of the game and suddenly I can not enter this output account, please can you help me.

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @silver crag. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint #5.3 in #faq for further information, @silver crag. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[spring barn]

What does Nintendo machines do in classic match i see those colorful machines across the maps
Help pls

[night cloak]

who saying

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ancient tide]

How can I claim my prize? I won the "Did somebody call a doctor contest

[hot belfry]

there are a lot of tricks. I'm playing on the phone. I am at ace level. but the guys jump 3 times from me. shoots without kickback

[glossy oasis]

@vagrant onyx my friend I mentioned t in #old about issue when they fix it how I will know about it?

U talk about urself

[onyx cairn]

@night cloak ^

[spring barn]

What does Nintendo machines do in classic match i see those colorful machines across the maps

Help pls

[night cloak]

@night cloak please be respectful to others. This will be your last warning.

@spring barn it will work as mini games in maps after 12th March when aniversary event will be available.

[spring barn]

Ohh k ty

[glossy oasis]

@night cloak forget it he is a kid

[silver crag]

@polar marshwhere can we send the appeal

[glossy oasis]

🤣

[lost summit]

@night cloak can i share a video here? About a issue my friend got after the last update?

[night cloak]

If it's a bug you can send it in #old @lost summit.

[finite timber]

@night cloak i want to know something can pleas ?

[night cloak]

Yes? @finite timber

[agile wigeon]

how to connect an account on a global version with the korea version?

[finite timber]

@night cloak we have many proplem after new update when pubg mobile will fix it ?

[lost summit]

6hrs slowmode in #old 😶

[night cloak]

It will fix it slowly @finite timber.

[agile wigeon]

Please?

[lost summit]

I can't type the description about the issue

[dense parrot]

Guys anyone know what is that yellow border around the player number in the list of player while in match?

[night cloak]

We only provide support related to the global version @agile wigeon. Maybe you could try installing Korean client from Korean play store and download it.

@lost summit oof. Now you need to edit existing message.

@dense parrot Can you provide screenshot?

[dense parrot]

Brother I forgot to take one @night cloak

It a similar to AVATAR FRAME

Its*

[finite timber]

@night cloak ok nice but when will the fixes wil done i cant playing pubg mobile and my friends too becuse freezing every game and lost everything if we com back

[agile wigeon]

@ArcNyte How do we do that ?

[silver crag]

where can we send the appeal @night cloak

[finite timber]

@night cloak pubg mobile will fix to day sure when new season starting or what ?

[night cloak]

@agile wigeon As I said we only provide support related to the global version. You can try finding solution from YouTube.

They are aware of the freezing issue. It will get fixed soon @finite timber.

@dense parrot hmm. I can't tell unless I see tho. Maybe it's a bug.

[dense parrot]

Ohhkk

[agile wigeon]

@ArcNyte but is it possible?

[finite timber]

@night cloak ok very well thank you

[glossy oasis]

@night cloak when they will fix deadeye mission?

[finite timber]

@night cloak i know to tell you something

[dense parrot]

@night cloak what are these starting 4 mythic items??

[night cloak]

@finite timber you're welcome.

@glossy oasis The mission is fine.

[polar marsh]

@silver crag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy oasis]

@night cloak no is not belive me

[night cloak]

@dense parrot It is sound in quick chat. Like "Enemies ahead" "help!".

[finite timber]

@night cloak hackers after this update very few in game very nice ❤️ but u can teling the supporter to Speed ​​up the process the reports if pubg mobile do it the hackers will abear trust me

[agile wigeon]

@ArcNyte can you give me the link please?

[finite timber]

@night cloak and some hackers vip playing in report to dont respond to company

u understand me ?

[night cloak]

Sure. It is already well developed though @finite timber. I am sure it will ban innocent players if the process becomes fast.

[night cloak]

@agile wigeon I don't have one unfortunately. Just search on YouTube.

[finite timber]

@night cloak very well thank you bro ❤️ but pleas be fasts to fix the freezing and proplems to play speacful with new season

[night cloak]

You're welcome.

[subtle gazelle]

You can see how the game freezes

[agile wigeon]

@ArcNyte what should i write on youtube?

[finite timber]

guys when new season and new rank will start?

[vagrant onyx]

@finite timber tomorrow

[finite timber]

@vagrant onyx after hw much hourse ?

[glossy oasis]

@night cloakcan you check with developers about issue and ask them may they dont know about bug

[subtle gazelle]

See my gameplay video and see how the game freezes on OnePlus 7

[night cloak]

Do I have to tell you everything now @agile wigeon? I already told you that we only provide support regarding global version. You have each version for each region for a reason. So we do not recommend changing it.

@glossy oasis do you have proof like it's not working?

[agile wigeon]

Ok

[night cloak]

Maybe you miscalculated distance required for deadeye title.

[glossy oasis]

@night cloakno but I did it and my friends did it also and we didnt take the tittle
, I dont why

[polar marsh]

@round horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woeful elm]

Banned

Testing

[night cloak]

I will confirm once more if you have doubt @glossy oasis. But if you have video proof that it's not working then it will be helpful.

[round horizon]

@everyone who want marshal there is the prey

[frozen schooner]

i need to change my facebook account from my PUBG account is that possible??

[storm flume]

Hello, @round horizon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Nope @frozen schooner.

[frozen schooner]

okay!!!

[round horizon]

I just want to help people get achievement
I wish you all good luck

[glossy oasis]

@night cloak I understand I did more than 10 times and I thought will be done and forgot to take video of it and now I wont do it until they find solotion of it just check with them and u will know there is bug

[night cloak]

Okay I will ask @glossy oasis.

[glossy oasis]

@night cloakokay Iam wating for u ,thanks a lot 🌹

[night cloak]

you're welcome.

[polar marsh]

@velvet nebula:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[flint cobalt]

Hi guys

[frozen schooner]

@desert dagger post it on #old

[desert dagger]

I did

[polar marsh]

@flint cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[desert dagger]

Lmaaaoo @flint cobalt @polar marsh

[frozen schooner]

but we are facing a big issue after the new update of frame game gotten much heavier!!

@desert dagger

[ember ridge]

Oceanic servers?

Australia has bad PUBG compared to other countries

[storm willow]

@desert dagger looks like internet issue. Upgrade your internet. Get stable Wifi

[final tangle]

after update my game was freezed a single match

[dusk sierra]

Why is my death replay not showing up?

[vagrant onyx]

@dusk sierra

https://discordapp.com/channels/393088095840370689/481197473403240451/684768558596489216

https://discordapp.com/channels/393088095840370689/481200416349224980/684317156749738005

[turbid moth]

[agile shoal]

When i open bonous challenge, game stuck in that rotation, mobile rotation gester did not work.

Anyone have same problem

[night cloak]

@agile shoal Bonus challenge will be available soon.

[compact zodiac]

My problem solution @night cloak

[night cloak]

I quite didn't understand your problem.

What do you mean by 1 year?

[agile shoal]

@night cloakbut Mobile rotation did not work after i open bonous challenge

[night cloak]

@agile shoal Any screenshot?