questions

[gentle rock]

hello i forgot my twitter account because i login pubg after 3months and i remeber my Google PlayStore Account,, is there any way to recover my twitter account

[storm willow]

Contact twitter support @gentle rock

[gentle rock]

@storm willow is there any other way.?

[storm willow]

No.

[gentle rock]

can i unlinked the account?

in pubg mobile

[storm willow]

Account once liked cannot be undone

[gentle rock]

ok thanks for your Support and Quick reply. 🙂

[storm willow]

You’re welcome

[gentle rock]

can i ask one thing more about PUBG Mobile

[storm willow]

Yes

[gentle rock]

when i login with my google account game become lagy and when i login another account with fb or twitter it runs smooth and perfect. can you assist in this problem?

[storm willow]

I don’t think there will be any difference with login methods.

[gentle rock]

yes i also think but i test with all logins, i play in emulator

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @gentle rock.

[storm willow]

Try asking people in emulator channel - and see if anyone facing similar issue

[gentle rock]

@storm willow Thanks , You're Great 🙂

[leaden snow]

Hello there
I've problem with my points i finished a match in Sanhok i killed 20 players but i got 2points?!? sSs
And there a match i killed 15 i got 1 point sSs

My overall points is more than 7000 points my tier is conqueror

[cloud minnow]

@leaden snow The higher the rank, the harder it is to get points.

[next copper]

When 17 update will coming?

[vagrant onyx]

@next copper stay tuned till next month

[storm flume]

We currently do not have a specific release date for the upcoming update, @next copper. Once we do, we will publish further information in #news.

[next copper]

Are you sure the 17 update will coming in next month.

[somber solstice]

Of course he isn't sure. None of the Discord staff(except for the ones that have the PUBGM Staff role) work for Tencent, we don't have any inside information on the development status, nor do we have access to player data. Even the few Tencent employees here on the server are not developers. They're Community Managers and don't exactly have access to that information ahead of time either. @next copper. For more, refer to the bot's message.

[sacred sigil]

When are crew challenge registration starting in India??

Anyone ???

[normal fulcrum]

No update yet @sacred sigil. It might start after PMCO

[sacred sigil]

Ok thanks

[safe sinew]

hi

[distant falcon]

Ok ipurchased uc from midasbuy.com and didnt recieve it anyone else facing issues ?

[vagrant onyx]

@distant falcon hey you got confirm of payment

check this

https://discordapp.com/channels/393088095840370689/481200416349224980/672056938451697664

[distant falcon]

@vagrant onyx money got deducted lol and its been 48 hours no reply

[vagrant onyx]

@distant falcon you sure you entered the correct info ?

[distant falcon]

Yes bro

[storm willow]

About a week left probably check ingame

First week of March

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@onyx spoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frank idol]

@light trout, @night cloak was killed by hacker. So he was reporting the hacker, he didn't say his account was banned.

And he is muted here

[little root]

@frank idol its by bot no matter ll be unmuted thanks for saying...

[frank idol]

Np, thank you.

[quick crest]

You are never trustworthy

[vagrant onyx]

@quick crest what is it ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick crest]

My account was unjustly blocked Thank you for that

@vagrant onyx My account was unjustly blocked Thank you for that

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @quick crest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

follow the bot message @quick crest

[spring void]

@quick crest was the account banned?

[polar marsh]

@quick crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[night cloak]

Why my messages were blocked?

[polar marsh]

@shell fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shell fern]

?

Am I missing something? Why is my name in the suspension list above for reporting a hacker?

[night cloak]

33 min online and i cant play solo match..

Estimated time 13:25 🤣 Not found !

[storm willow]

@shell fern that’s just an automated message for people those who enquire about account suspension

[storm flume]

Hello, @shell fern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[wild bronze]

Hi guys, anyone playing from australia? I used to have ~180/200 ping in 4G while playing in asia server and since a couple of week it’s more like 350.. anyone having ping issues since a few weeks?

[steady geode]

@storm willow still no reply from customers care

For my multiple social media connected

Fb is mine but some1 attached his google play

[storm willow]

wait for their response, it takes time.

[haughty cypress]

well thats a lil sexist @median frigate

[median frigate]

🤭

[onyx cairn]

And that's a support channel. Kindly remove it.

[median frigate]

@onyx cairn brother i need a supports for my scrims 😢

[onyx cairn]

@night cloak could you help him deleting it?🤗

[night cloak]

[median frigate]

😢

Guys help me 😢

[onyx cairn]

#activities

[still remnant]

How to get content creator role

[distant falcon]

Midasbuy service not replying

Money deducted and didnt gett uc it said due to lag

Error

[plucky violet]

Any 🇮🇳

[distant falcon]

If money deducted will be delivered

In the error message it 2 days

[stone siren]

Hello guys i need help please

[polar marsh]

@stone siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy pulsar]

@normal fulcrum my asia server is again messing could u please assist? This time its giving high ping and is disconnecting from server..
Europe etc r fine again..

[normal fulcrum]

Which device are you using and what is your connection type?

[night cloak]

@night cloak Aloha! How can I help you?

You need to contact Facebook support, not game support.

@night cloak There's actually no way to do that. Unfortunately, you will have to keep trying with Facebook support or create a new game profile in-game.

[polar marsh]

@zealous rampart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous musk]

What does this star mean

[vocal dawn]

Is there is any chance that 90fps or 120fps will come And we can't be able to play Pubg in iPhone XR?

Because I am buying new phone and now I have listened this fps now i am in confusion that what should I buy?
iPhone XR?
Asus Rog Phone 2

[polar marsh]

@sterile panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous musk]

What does the star mean @storm willow

[storm willow]

@zealous musk every hundred points you score after reaching ACE you will get star

[zealous musk]

Ok not my account just wanted to know

[storm willow]

5 star for each - bronze silver gold

[vocal dawn]

@storm willow
Is there is any chance that 90fps or 120fps will come And we can't be able to play Pubg in iPhone XR?

Because I am buying new phone and now I have listened this fps now i am in confusion that what should I buy?
iPhone XR?
Asus Rog Phone 2

[zealous musk]

Thanks

[vocal dawn]

🥺 I send this message again because My message gone up

[night cloak]

@vocal dawn You cannot get more than 60fps in iPhone XR. And there might be 90fps and 120fps in future, since a lot of devices are getting 120hz refresh rate. But cannot confirm.

[vocal dawn]

@night cloak so if I buy iPhone XR than in future I will not be able to play?

Or it will lag!?

[night cloak]

You can play with 60fps. And it shouldn't lag for the next 2-3 years.

[storm willow]

@night cloak what about 11?

[vocal dawn]

[night cloak]

11 is even better, future proof

[storm willow]

how much FPS does that support ?

[storm willow]

@vocal dawn The feel you get on Xr will be better than Rog 2 lol

[night cloak]

ROG 2 has better refresh rate. The screen will feel much better and smoother on eyes.

[vocal dawn]

@storm willow but it has 120hz and now I am choosing gaming as career and even I can buy only 1 phone so that's why I was getting confusion even iPhone is new to me because i am new user

@night cloak yes I have listen this things but it is Android

[night cloak]

Welp, again, that is a hard choice and personal preference to choose the right OS for you. I recommend try to go to the store and use both phones to clear the confusion. Both phones are greet future proof.

[vocal dawn]

I can't afford 2 phones otherwise I will buy both

[lucid dove]

cant login to my account

when i log in just restarts the game

[scenic oyster]

This is my friend's account someone stole it can you please give it back to me to give it to my friend the hacker stole it by the Facebook then he changed name and password any answers please quickly

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @scenic oyster. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[plain sandal]

Can use of triggers (additional attachment)ban u ?

[feral pawn]

dear pubg support team
my pubg account hacked by some one , he hacked my twitter acount and my pubg account linked to twitter and facebook account and he can open my pubg account by twitter account , and he contact my brother pubg account and he asked for 100 $ google play card to return my account ,
by the way i can open my pupg account but every time i get disconnect because he open it also , i can approve that this is my account by Facebook and my bank card number because i purshed so many time in pubg by email icloud , so please if you can help me to remove the Twitter account u can contact so fast because i think he will play with hacker and band my account

[bleak jasper]

hello sir
 i lost my 5000 battle coins .when i buy 500 uc pack from battle coins shop. i lost my coins and i don't have any uc mail.
in game help and support don't replay me
plz help me

[vagrant onyx]

@feral pawn refer to this

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @feral pawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

Hi Pubg Mobile, we are from Bangladesh. We are facing Ping problem in the game. and as u know, we was in Indonesia server(60-90ping up-down), and thats before, we was in the Vietnam server(240-700ping always). About 4months, we got transfered into Indo server.
From yesterday, we think we are come back again into Vietnam server or/ you guys transferred us to Vietnam server 😢

Playing in 240+ping(Bangladeshi) vs 20ping(vietnamese) is very unfair. The ping always starts at 240, it never become less in the match but it goes higher ping as always. When we land in HotDrop or rushing, we all got “No Response From The Server” Notification. 🙂

So please sir, kindly give us a server.
In Bangladesh, more than 4milion people play “Pubg Mobile”.

#PubgMobile
#WeWantBangladeshiServer
#NoMoreHighPing

anyone please help Bangladeshi people
Ping problem comes again.

[blazing saddle]

@night cloak Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

[vagrant onyx]

@craggy surge there is issue on Bangladesh and Pakistan about higher ping

[craggy surge]

Yes, dude

[blazing saddle]

@craggy surge Don't spam the same messages again and again. As said by @vagrant onyx, we are aware of the issue and have forwarded it to the appropriate authorities.

[craggy surge]

Ok, we will try... This problem is getting more dangerous.

[merry sandal]

No, @plain sandal. It won't.

[blazing saddle]

@craggy surge You are requested to forward the ping related issue to the in-game customer support.

[craggy surge]

Okay...

[storm flume]

Hello, @red plover!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hoary dust]

#WeWantBangladeshiServer

[blazing saddle]

@hoary dust Kindly take ping related issue to the in-game support. You can send suggestions and feedbacks in #old.

[hoary dust]

Okay thanks

[shell fern]

@storm willow hello. Thank you for your reply, and thank you for the new link I will definetly use it. I always report hackers in game and endgame. I also hop over here in betweenzies to try to get a moderator's attention. If this is not the proper place I appologize. It would be helpful to everyone involved if I / we could inbox a moderator who is currently online. I've posted here before and 30 sec's later the hackers mysteriously die or disappear. Is there a platform or a forum besides here to flag a moderators attention to report current ingame? Is this an appropriate place for that? Thanks again.

[night cloak]

Hi is there any way I can play pubg with a Xbox controller?

[storm willow]

@swift hornet @rich grove please avoid sending same message. You may contact ingame customer support

@shell fern to report hackers ingame option and the link I gave earlier is the best. Even If you ask moderator or admin anyone regarding the issue, their response would be same, so no need to inbox them 🙂 use the link / ingame report feature

[glass summit]

My game is getting stucked at 98% while installing the game.

[storm willow]

#emulator-support

Ask here ^

[young anchor]

Help

[brazen lintel]

Hi team PUBG Mobile
I have a YouTube channel named "GameStar sobhan" in Telugu language.I have 100k+ subscribers on YouTube and I am one of the top most PUBG content creator in our telugu gaming community.please consider our channel once.

[young anchor]

Hello PUBG DEVS and the rest of the team. I have a good internet speed but I am having a very bad time with the game

I am experiencing high ping and low in game download speeds but I have a fast internet connection.

Please help me

I've tried redownloading the game but nothing happened . The condition is still the same. Kindly help me

[vagrant onyx]

@brazen lintel hey advertise is not allowed

[long ibex]

I have a video proof that number 4 on me servers duos is hacking but will I report of course not cos it's one of the pubg developers that sell the hacks. Too all of yall working in Tencent and pubg yall are the biggest clowns on earth dont forget to put the face paint. Your anti cheat system is a disgrace. Nice work guys your getting paid to do absolutely nothing. GG guys

[lean ingot]

From Wher I can get the link of PUBGM Beta?

[long ibex]

@lean ingot just download tap tap

U will see pubg beta there

[lean ingot]

Ok

[gusty bridge]

Can i see the linked accounts username on my account i forgot my twitter username

[night cloak]

@gusty bridge Unfortunately, no. Such information are not being shared with the game.

[storm willow]

@long ibex you are free to send feedbacks in #old. This channel is only for support

[storm flume]

You can apply for the PUBG MOBILE beta program here, @lean ingot:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[storm willow]

@zealous stag contact ingame customer support

[plain sandal]

If i buy a OTG cable connect a mouse with it and play pubg with it can it cause ban?

[night cloak]

@plain sandal The game doesn't support mouse, it won't work. Your account will be banned if you use a third party app to keybind.

[plain sandal]

Hmm OK

[golden mauve]

We Bangladeshi gamers want Bangladeshi server. In our country we have a lot of ping problem. Or else we can't play PUBGM freely. We have lots of difficulty playing pubg.. So please try to solve the ping problem and give a Bangladeshi server so that we can play well.

[onyx cairn]

Kindly refrain from spamming it. We are informed. Please wait for official response in your case. Thank you for understanding.

[night cloak]

@blissful jungle You cannot.

#media 🤣🤣

[grim spade]

😋

[opaque violet]

Hi Pubg Mobile, we are from Bangladesh. We are facing Ping problem in the game. and as u know, we were in Indonesia server(60-90ping up-down), and thats before, we was in the Vietnam server(240-700ping always). About 4months, we got transfered into Indo server.
From yesterday, we think we are come back again into Vietnam server or/ you guys transferred us to Vietnam server 😢

Playing in 240+ping(Bangladeshi) vs 20ping(vietnamese) is very unfair. The ping always starts at 240, it never become less in the match but it goes higher ping as always. When we land in HotDrop or rushing, we all got “No Response From The Server” Notification. 🙂

So please sir, kindly give us a server.
In Bangladesh, more than 4milion people play “Pubg Mobile”.

#PubgMobile
#WeWantBangladeshiServer
#NoMoreHighPing

[haughty cypress]

@opaque violet congrats, you basically just wasted you time sending it here

[spring void]

@opaque violet please dont repeat that same message continuosly

That isnt a technical support question. You can ask users in chat channels. Most of those special characters can be found on internet websites, i dont know about the last letter @blissful jungle

[quartz crest]

Hello, my account was stolen, I was playing with someone who used to cheat for rank, and I want to cover weapons with vpn and get some rewards.

[solemn robin]

my account connected to another account

[mild rover]

#we_want_Bangladeshi_server

[solemn robin]

please any one can help me

[dawn fiber]

#WeWantBangladeshi/IndiaServerMix

[lavish acorn]

helloe

hi

[spring void]

Spamming won't help the issue, feedback has already been recorded in #old @dawn fiber @WhoTookMyKill#1467 @NTZxMomit#0189

@blissful jungle @mild rover

[polar marsh]

@amber vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @leaden snow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[still summit]

Hello. After the last update to Gameloop, the official emulator of PUBG MOBILE, I cannot log into the game through google play services and I have been victimized for 2 days. Can you help me?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @still summit.

[tranquil girder]

Hello account hack

[vagrant onyx]

@tranquil girder what is it ????

[polar marsh]

@random steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Why my game is crushing all the time i enter a match?

This is the worst game experience i ever had....

[bold narwhal]

・Character name:『KAR』٭98٭

・ Character ID:553824497

My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you.

[spring void]

@bold narwhal so your account was banned?

[night cloak]

Nobody is answering... nice game support

[bold narwhal]

@spring void yes and pubg can't help 😟😭

[polar marsh]

@bold narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring void]

@night cloak have you downloaded from official store? Are you on android or IOS? And what ram do you have?

[night cloak]

Ios

Iphone7

[spring void]

Ok

Have yoyou tried repairing or reinstalling the game? @night cloak

[night cloak]

How do i repair the game?

[inland shore]

I can't log in to my account bcz my facebook got disabled.. What can i do? I stil have the id and i have a Google account

[spring void]

@night cloak from the login screen

@inland shore is google account connected to your game account?

[inland shore]

Nope

It's only connected to my facebook.. @spring void

[spring void]

Please contact ingame support then and try to prove your ownership @inland shore

[inland shore]

Alright thx

[night cloak]

Im trying it now to reinstall it

Anyway this game has the worst game support tech ever

[frosty bison]

Do anyone know about season tier drop ratings?
Like if i have reached ace but suppose at the end of the season i get back to diamond 1 .where i'll be dropped for the new season 11?

[unique snow]

Hit marker isn't responding

[night cloak]

Is still crashing this game is worst

Worst game ever 1 star...

[blazing saddle]

@night cloak Did you clear game cache?

[drifting lark]

good evening, is that official emulator thing still available? if so, what was it callled and where do I download it?

[blazing saddle]

@drifting lark It is called GameLoop.

[night cloak]

How do i do that @blazing saddle

[drifting lark]

thanks!

[night cloak]

Trash game

[blazing saddle]

@night cloak Go to device settings and clear app cache. Calling a game trash when the issue is with your device, does not seem logical.

@thorny pine What is the issue?

[night cloak]

I have iphone 7

[blazing saddle]

Have you tried Repair Client?

[night cloak]

Yes

And reinstall

See why the game is a trash?

I even reported the problem and nobody give a f

K

💩 game

[agile pebble]

5157989885 this man is using bags and glitches

plz pubg supporters check this

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello , my friend already lost his account, someone hacked his Facebook account and he has no access to his account in pubg , any help ?

[bold siren]

Tell your to try following these steps and refer to this message, @night cloak:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[lilac sparrow]

I want to remove one of the accounts in my account.

[glossy sable]

Well, you can't.

[lilac sparrow]

So bad(

[frank ferry]

?

[opaque spear]

<@&639889499718942720> As I used to be an android user, my account is linked to Twitter and Google play. My Twitter account has been deleted. Now new device ipad. How can I login to the account via ipad?

[long crater]

Dear ,

My name is BELAL My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID : 5155298860 .

and i pay a lot and i want pay more. i am manger for travel company and i love this game please dont me leave this game.

please advise..

Regards..

[vernal rain]

I had finiched all my missions and i didnt get 100 RP.

[hoary yoke]

@vernal rain season isn't over yet, you'll still get daily missions

[vernal rain]

I have The EZ

[haughty cypress]

whats "the ez"

[vernal rain]

Ticket Opening the 2 Weeks

[ashen rivet]

(Wallhack)I forgot to Report this player ingame. My friend took the screenshot before lobby and sent this pic to me. I searched his profile but was not showing in the search.

[night cloak]

@thorny pine check the current streak of getting legendaries, it must have been reset due to receiving a legendary item in premium crates.
Cz jinxed III and jinxed IV requires not getting mythic streak.

[dreamy egret]

Hello , one question to the support team. Pmco europe team can change a player before matches in group stages?

[night cloak]

@dreamy egret it's not the correct channel to ask about pmco refer to #pmco

@dreamy egret Please join the discord server and contact with the admins there. Your request might get accepted/rejected.

@night cloak UwU cute pfp #chat

[supple lily]

hi i am using bluestack and playing for almost 1 year using bluestack and i never used any third-party app or cheat or something like these , but in one of my games it suddenly took me to my login page and showed banned for modification run time game data.i have no idea what is that and what i did wrong....

[night cloak]

@supple lily none of us will recommend to use any third party emulators except gameloop please make sure you use that to avoid such circumstances

[supple lily]

i tried to download pubg with gameloop but four times it get 100% and came back to 0% . thats why i used bluestack.its realy interseting xD

[snow wave]

0My game data has been changed by mistake and my account has been banned and you can access my profile and verify my profile

Thank you

5263533290

[frozen pulsar]

Hello

How to hack pubg korea iOS

[snow wave]

@night cloak
🙂🙂

[unique shoal]

???

[night cloak]

ur banned, feel free to tap on file claim if u think you're unfairly banned @unique shoal

[unique shoal]

Can I get help

[night cloak]

Sorry it meant for you @unique shoal

[unique shoal]

But how

That’s wat I don’t understand

I don’t cheat

[night cloak]

Try remembering, if ur banned ur just not getting your account back!!

[unique shoal]

That’s bs

[night cloak]

Or maybe after 10years

[unique shoal]

I’ve been playing on this account Since s1

[night cloak]

And be happy ur not banned forever, it's just a 1 day ban

[unique shoal]

Idk wat I did

But yea

[night cloak]

Don't use any 3rd party apps running in the background while u play

[unique shoal]

I jail broke my iPhone maybe that’s y

[night cloak]

@unique shoal jailbroke is changing something like numbers, codes. Better use original firmware for iphone or any device

[unique shoal]

Ok thanks

[night cloak]

@unique shoal ur welcome

[unique shoal]

Yup

[snow wave]

0My game data has been changed by mistake and my account has been banned and you can access my profile and verify my profile

Thank you

5263533290

I really don't know why and why this happened
My account has been closed for 87 days

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @snow wave. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint #5.3 in #faq for further information, @snow wave. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

Read the bot message

[snow wave]

@vagrant onyx @vagrant onyx

Yes, but I did not understand

@vagrant onyx

[long cairn]

hey pubg my Account has been hacked and turn on hack on my account in pubg mobile and thats got bann and i back my account can please help my to unlock my account please

[opal portal]

hello any admin here ?

[long cairn]

my iD: 5138937085

My Facebook account was compromised by someone who activated the hack in my account pubg

I recovered my Facebook account when I entered the game and found my bann account for 10 years

any support her can help my please

i cant play anymore

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torn salmon]

in the new update l will may remove account or not

[storm willow]

@torn salmon probably not only Europe region has that option

@long cairn contact ingame customer support/ write a mail to [e-mail]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opal portal. Remember to read through #faq before asking questions in the support channels.

[torn salmon]

for real

l'll give my account to my europe frined so

[quiet ether]

Wtf

Whats wrong with pubgm

Number of hackers are increasing day by day

[storm flume]

Hello, @quiet ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@torn salmon Account once linked cannot be undone you may read #faq 2.5

[polar marsh]

@snow wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quiet ether]

@storm flume he written his name in different character so i am not able to find his uid

[storm willow]

@quiet ether when you click the report option it will show his character ID, you can copy it.

Or else you need to google and find the font used

[quiet ether]

I forgot

@storm willow i did but not found any font he used

[polar marsh]

@quiet ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@quiet ether reporting ingame will do the same.

[polar marsh]

@quiet ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

You may either use ingame function or the link

Both works good

He will be soon, it just takes time

[quiet ether]

Fine i hope so

[polar marsh]

@long cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[manic thorn]

Team In Solo
Name = NAZあÂMØ
ID = 5193316899
South America Solo TPP

[cloud minnow]

Hello, @manic thorn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[blazing saddle]

@manic thorn Kindly report to the in-game customer support.

[marble thicket]

When will be crew challenge be back?

[vagrant onyx]

@wet kestrel also contact customer service about it

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @wet kestrel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[strange mist]

What the f is happening

Fock

[night cloak]

@strange mist bad network connection

[storm willow]

@wet kestrel where did you copy that message from?

[night cloak]

@marble thicket I'm are not sure about the dates, but let's hope it begins soon :))

[next frigate]

hlw

[blazing saddle]

@next frigate Stop spamming.

[next frigate]

😫 😫 👍

[distant falcon]

Guys its 3 days and i have been regularly mailing midasbuy.com but still no response

Plz help

[next frigate]

#WeWantBangladeshiServer

[strange mist]

@night cloak 45mbps isn't bad network

[spring void]

@next frigate stop,sending feedback once is enough

[next frigate]

but sir all my messages has been deleted

[storm willow]

@next frigate where did you get that message from?

[vagrant onyx]

@next frigate @tribal palm you are requested to stay patience till we got more information about this

[next frigate]

@strange mist apnar kno friend thakle oderke msg dite bolen

[spring void]

@next frigate english only

[vagrant onyx]

@tribal palm @next frigate its all ready known this from @lime juniper

[next frigate]

@vagrant onyx ok

[storm willow]

@next frigate from where did you copy that message? Did someone tell you to spam in the server?

[tribal palm]

@vagrant onyx This game is unable to play.

[next frigate]

@storm willow no one told us to spam or copy anything we all are facing big problems in game that's why we all are here to get help

[storm willow]

Please inform them that, mass spamming here won’t do any good.
Already people reported in Feedbacks that’s enough. You may contact ingame customer support.

[tribal palm]

@storm willow ok.

[next frigate]

@storm willow how will I inform them ,I don"t know them they all are random players

[tribal palm]

@next frigate are you Bangladeshi?

[next frigate]

@tribal palm yeah

[storm willow]

Since you all copy paste the same message, I’m sure someone is Behind this, trying to make a point but In wrong place. I hope he will read this and starts asking to ingame customer support than in discord

[tribal palm]

@storm willow We never got supported from Ingame customer Support

[next frigate]

@storm willow everyone is posting on facebook about this issue that's why every one sending nearly same messege

[storm willow]

I understand but as far as this server is concerned, the messages in #old reaches the developers- writing once is enough.

[tribal palm]

@storm willow time?

[storm willow]

We cannot give any Eta, as said earlier you may contact ingame customer support to get more help

[tribal palm]

[night cloak]

Although, i have a good internet connection im facing connectivity issues. I have tried repairing the app and reinstall. Usually i play on wifi, tho the ping is good i experience lag. I have even tried switching to data and tho i still face the same problem. Here im attaching some screenshots of my internet speed and game.

Hoping for your response.

@storm willow

@somber solstice

@neon patio

[distant falcon]

Will i get support or i need to file a consumer case ?

Its been 3 days and i m not getting any response

From midasbuy.com support

[storm willow]

@distant falcon you need to contact midasbuy support, we can’t help on the issue

[distant falcon]

@storm willow there is no response

Wht should i do now

[robust canyon]

Hello there,
My friend's PUBGM account has been hacked by someone for days now and the hacker is using it for advertising , its been going on for some days now . Unfortunately she hasn't received any support from the in-game support . If somebody who has any contact with the devs or the account management team , please send a dm

[storm willow]

Wait for their response, or try mailing them again @distant falcon

[distant falcon]

@storm willow i already mailed them more then 7 times and i have waited over 3 days

[night cloak]

@stone quiver Please avoid spamming that in groups.

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
@robust canyon

@night cloak do you have dual mode Modem?

[night cloak]

@storm willow it has 4 antinas and gives 5GHrz network

[storm willow]

@night cloak connect on 2Ghz network

[night cloak]

@storm willow yes i did that but i still face that problem

[storm willow]

5G have the server time out issue, you may need to contact ISP regarding this issue

[night cloak]

@storm willow what can i complain to them?

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

[night cloak]

@storm willow tho if i get good ping i still face lag why?

@storm willow what can i compliain to them?

@storm willow what i should i tell them to fix?

[storm willow]

@night cloak read above link

https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490

And this one

[sage drum]

🤔

[night cloak]

@storm willow i did try those non of them worked not only wifi im facing this problem even with my data 4G

[hollow tinsel]

How can i connect with puby mob support

[storm willow]

@night cloak which region ?

Does your friends or co players face the same issue ?

@hollow tinsel what’s the issue ?

You may reach them via ingame customer support or [e-mail]

[polar marsh]

@hollow tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak jasper]

still i don't get my my battle coins back plz help me

i want to buy royal pass

[storm willow]

@bleak jasper only ingame customer support can solve your issue

[bleak jasper]

@storm willow but they don't replay me 😐

@storm willow i send msg everyday but i don't get any replay

[storm willow]

Wait for them to reply, there is nothing we could do on this.

[sour galleon]

I need uv

Uc

[bleak jasper]

@storm willow but sir they don't replay me from 16feb how match i wait

@storm willow its 11th day

and this is last week of season11 and i want to buy royal pass

i lost 5000 battle coins. means i lost 500 uc

[neat locust]

Hi

Can some one help me plz

[storm flume]

The Discord staff are not part of Tencent, they do not have access to the game's backend, @bleak jasper.

We are unable to provide assistance if you do not ask a question or state a problem, @neat locust. Remember to read through #faq before asking questions in the support channels.

[bleak jasper]

@storm flume sir but any other option because in game help and support don't replay me

[olive geode]

Ednakali please reply me in #emulator-support

[storm flume]

No matter how many times you repeat the same thing, the answer will not change. The Discord staff can't help you with this, @bleak jasper.

[bleak jasper]

i know sir but i want to know that any other way to contact Tencent ?

[dreamy pier]

I’m having problems while I’m in combat and my game wants to do a freeze screen? I haven’t really noticed this till last season? But they almost happen daily

[storm willow]

@bleak jasper ingame Support or [e-mail]

@dreamy pier https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490

[onyx cairn]

@somber solstice could you give me the gfx tool answer from machete?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @onyx cairn.

[onyx cairn]

Thank you!😘

[viral marsh]

So Gfx tool is forbidden

[storm willow]

Yes

[bleak jasper]

@storm willow sir i mail on that email id but they say to contact in game

[storm willow]

Follow their instructions.

Those are the 2 options. Asking here won’t help

[bleak jasper]

so that means i don't get my 500uc back 😭😭

[waxen canopy]

help

.help

[night cloak]

@waxen canopy Yes?

[abstract grove]

My pubg mobile name change ,but not in changed ,

(Name contains invalid characters or words) this word please help, pubg mobile....

[viral marsh]

I hope that all Android 10 device is compatible with Extreme frame rate so they can play smoothly

[abstract grove]

@storm willow

[night cloak]

@abstract grove Either your name has special characters which the game doesn't support, or your name exceeds 14 character limit.

@viral marsh It's not Android 10 that powers a phone. It's just the operating system. A phone needs at least a Snapdragon 845 or equivalent chipset to get Extreme frame rate available.

[viral marsh]

Ok

[abstract grove]

This character name @night cloak

[night cloak]

@abstract grove Is that a space between the clan tag and your name?

Can you write the exact name here?

[abstract grove]

But, My brother account name change bro

[night cloak]

@abstract grove I want the exact name you wrote there, or trying to write.

Viper 『Fuk』is written in reverse. Not the one in screenhsot.

[abstract grove]

My account name , this contents bro

Name contains invalid characters or words. @night cloak

[night cloak]

@abstract grove Can you just write this word here?

[viral marsh]

Does there any way to get extreme frame rate cuz my phone frame rate is only on high and it doesn't feel smooth

[night cloak]

@viral marsh Not if your phone is not capable, no.

[glossy sable]

@viral marsh Precisely.

Using GFX Tools or other third-party apps can get you banned, so don't use them.

If your device can't take extreme frame rate, there's a reason to it.

[viral marsh]

Ok

[night cloak]

Help me pls

[glossy sable]

Whatever other players can tell you about using GFX Tools and not getting banned.

[night cloak]

Does it persist after a restart, @night cloak?

Ok

I restart done

Is that a yes?

Fine thank

Alrighty.

I'm seeing some weird types f glitches in support these days rolf

[storm flume]

Hello, @crude apex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[drifting orbit]

can i report hacker hers

[storm willow]

Use the link above ^

[crude apex]

How to record videos? I will next time

Really want those people to not play if they can't play game properly.

[night cloak]

@crude apex Are on on Android or iOS?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@stone pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

no use,why dont u look for yourself

[vagrant onyx]

@night cloak hey what is it ?

[glossy sable]

If you don't report yourself, don't complain then.

[night cloak]

LUL

nice,thanks

[glossy sable]

You're welcome, have a nice day.

[night cloak]

not gonna report again 10/10

[normal fulcrum]

Lol my internet is too slow

[ebon vessel]

Hey short question:
Is it allowed to enable 90fps? 🤔

[glossy sable]

If you mean "enable" using GFX Tools, no.

[ebon vessel]

I saw a lot yt videos about changing 1 number with hex editor

[glossy sable]

Tempering with game files leads to a ban.

[ebon vessel]

Ok ty

[glossy sable]

You're welcome.

[vivid lotus]

#questions
#WeWantBangladeshServer
Our ping is always sky high.
Because of that we can't play pubg like other country.
Please do something about it.

[glossy sable]

Ok.

[blissful rock]

I have a problem,

Like Sometime if i am landing my Character Moves around like a idiot I cant even control it. It just mess up my landing. I am so messed up because of this, Its like The parachute is not in my control and its just keep going around and around. When it lands its fine, But sometimes i Want to land somewhere else but i land somewhere else, And i think thats a big issue for me, Any help?

[storm willow]

@blissful rock add to #old with video clip

[night cloak]

@storm willow india

[blissful rock]

@storm willow I Mean it does not happen every time but i will try to record,

[trail pendant]

Please send that feedback in there #old, @gray bramble.

[night cloak]

how ti get beta version for making youtube videos

[polar marsh]

@mystic fjord:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[pseudo adder]

can somebody tell me how to fix this download bug on iOS

i tried the repair option and reinstalled the game too

[storm willow]

Is that stock OS?

[pseudo adder]

yes

ios 13,3

[storm willow]

What happens when you click download?

[pseudo adder]

it just freezes there and says download failed repair the game.

[storm willow]

Make sure your have a good and stable internet preferably Wifi

[pseudo adder]

i have a pretty good fiber connection

[storm willow]

Try clear cache - reboot device and try again @pseudo adder

[pseudo adder]

okay

[turbid moth]

Pubg mobile beta testing register link

[storm willow]

@pseudo adder also check your system space

[storm flume]

You can apply for the PUBG MOBILE beta program here, @turbid moth:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[pseudo adder]

@storm willow let me see

[night cloak]

Enemy play with enemy in Solo

[storm willow]

@night cloak Report in game

[night cloak]

I did

[pseudo adder]

@storm willow restarted and it worked, thanks!

[night cloak]

I've been playing pubg mobile for about 1 year. and there's been trouble with voice chat since early times. it echo all the time. what is the reason for this ? does the game malfunction or is it related to the quality of the headphones used ?

[storm willow]

Already answered - change your headphones

[rain dust]

@night cloak @storm willow he's right headphones problem or your teammates alo playing on speaker that's why sounds ECCO

[storm willow]

Either yours or your teammates headphones, you can sort it by muting them individually

[rain dust]

@Storm Breaker#328🙌

[night cloak]

my headset is a professional player headset. it does not echo in any game except pubg mobile. but I think my teammates have poor quality headphones. could it be from this ?

[storm willow]

Yes

[night cloak]

thnx

[trim cargo]

idk if it's just me on this but whenever I click the peek button there's a slight delay before it opens, it should open immediately dont ya think?

[crude apex]

@night cloak Android

[night cloak]

@crude apex Samsung?

[crude apex]

OnePlus @night cloak

[night cloak]

@crude apex https://www.youtube.com/watch?v=7Sv36ph4Ymw This video maybe can help.

[crude apex]

Thank you for your help😁

[craggy surge]

#We want Bangladeshi server

[grave parcel]

We want a #Bangladeshi official Server

[storm willow]

Create one in discord

[craggy surge]

We want Bangladeshi Server

[night cloak]

@craggy surge play asia or middle east

@storm willow how will my problem will be fixed

[storm willow]

@night cloak does your friend or co players have same issue ?

[night cloak]

Yes

@storm willow he faces sometimes

[storm willow]

same ISP?

[night cloak]

@storm willow he also uses wifi

@storm willow no

[storm willow]

sometimes is okay negligible @night cloak, try contacting your isp and reconfigure your router

[craggy surge]

@night cloak really? 😂 tencent changed our server dude. Middle east— 300+ always

[night cloak]

@storm willow what setting i should mainly reconfigure?

[storm willow]

@craggy surge contact ingame customer support dude. There is no use in spamming here

[craggy surge]

@storm willow they dont help us, they just like frauds

[night cloak]

@craggy surge then get better internet like wifi and be near of router for better lagfree and high end device like snapdragon 855

[craggy surge]

😂 Give me money, I'll do it

[night cloak]

Not my problem

[craggy surge]

😂

[storm willow]

@craggy surge if you feel they don’t help, why bother asking?

[craggy surge]

Tencent can solve

@storm willow u all can 🙂 they cant, it is not ISP typical problems.

[night cloak]

@storm willow what setting mainly reconfigure?

[storm willow]

@night cloak do one thing try using 1.1.1.1 app and see if you have the same issue

@craggy surge no body in discord can help. You need to reach tencent customer support. In discord we provide only limited support.

[polar marsh]

@pallid bramble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

Refer to this @pallid bramble

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[nova bloom]

Please give me libya VPN

[vagrant onyx]

@nova bloom vpn no recommended to use

[nova bloom]

Bro I know but Libya VPN is giving 500 UC just checked on ut

YT

[glossy sable]

We do not recommend using VPN, use it at your own risk.

[tall crypt]

Please give us a permanent solution. We are love PUBG mobile, but not in this condition.

[glossy sable]

Ok.

[polar marsh]

@pallid bramble:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tulip thistle]

When is next update coming

[velvet vault]

Is there someone who's using black shark 2?

I need some help

[storm flume]

We currently do not have a specific release date for the upcoming update, @tulip thistle. Once we do, we will publish further information in #news.

[storm willow]

@velvet vault try asking in #pubg-mobile or #chat

[nova bloom]

Hey one ques guys can I use gfx tool coz my new Iphone will be delivered in 2 weeks so till then can i play using gfx?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @nova bloom.

[viral marsh]

There is always a reason for it

[night cloak]

My account was hacked on Facebook I want to disconnect Facebook Help my please

[idle delta]

Hi pubg

[glossy sable]

@night cloak Contact Facebook Customer Support to try to retrieve your Facebook account.

@idle delta Hello. Need something?

@viral marsh Always.

[idle delta]

Yes i need

[glossy sable]

@dire void Go to #clans for that.

[night cloak]

I cannot because my account has been compromised

@storm willow how do i get 1.1.1.1 app?

[glossy sable]

On your app store.

@night cloak Yes, so contact their Customer Support for that, we can't help you about it here.

[night cloak]

Support is not responding, I just want to disconnect from Facebook

[glossy sable]

You can't disconnect it.

[cursive parrot]

How to report about a hacker

And I got a video

[glossy sable]

However, if you lost control of that account, you can request the in-game Customer Support to revoke access from it. Be sure to have a second account linked before doing so, and be aware it's irreversible, @night cloak.

[storm flume]

Hello, @cursive parrot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cursive parrot]

I want him to get band immediately

@storm flume it says.. It's blocked in my area

[night cloak]

I talked to PUBG Mobile customers two months ago and they did not solve it

They did not answer me, and despite all this I gave them all the evidence

Please Help my

[warped lily]

Can anyone explain why am i getting a full plane of ace players in a gold league

It only happens when i play bonus reward

Not bonus challenge. Bonus reward

[blazing saddle]

@warped lily Bonus challenge matches are not tier based.

[warped lily]

Bonus reward @blazing saddle

No challenge

Not*

[supple gulch]

How do i gain my merit back? I was playing with my friends and the pickup went underground and exploded and killed all of us and i lost 40 merit because 2 of my friends were there. This is my fault and now i cant play squads

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @supple gulch. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[warped lily]

@blazing saddle

[blazing saddle]

Yes, it is not tier based.

[onyx cairn]

@native elbow African servers are already available. Follow PUBG MOBILE Africa on twitter to stay up-to-date and to know how to join it!🤗
#FillTheServers

[glossy sable]

[keen dock]

Game’s been acting weird lately. Me and one of my squad mates got into a car yesterday and were “heavily injured by bombs.” No red zone anywhere close to us. When did PUBG add car bombs? Lol

[thorny bolt]

Where I can contact support of pubg mobile

[storm flume]

You can contact the customer service via the game settings, @thorny bolt. Refer to subpoint 5.3 in #faq for further instructions.

[supple gulch]

@keen dock my pickup literally went underground and exploded and now i cant play squads

Also it went underground while on a fricken road not like a sand dune where it bounces and all but on a road

[keen dock]

So play some solos and get your merit back up to 60 @supple gulch

[supple gulch]

I am so mad

It wasnt even my fault

[keen dock]

Ya. Weird game as of late

[supple gulch]

I dont play solos i only play with my friends but now i cant

[glass ridge]

Ladies and gentlemen, I am a stolen account, and they started playing with fearful programs, and I don’t have money, and I repeat the conversation.

[spring void]

Hello stolen account! Please Contact ingame support @glass ridge

[glass ridge]

I'm the one from the next season 3 iam level 65 help i dont play cheat

[spring void]

Are you banned? @glass ridge

[glass ridge]

I am financially guilty, I am financially open a month

[polar marsh]

@glass ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen dock]

Are there any real people that help with issues here, or just a bot?

[spring void]

What is your issue? @keen dock

[keen dock]

Scroll up a couple of messages @spring void

Posted 9:25 am EST

[spring void]

Did you car blew up? Or did you see any thing which could have killed you?

[keen dock]

No @spring void I would upload the video, but there’s some graphic language used lol

To elaborate, we had just gotten into a perfectly fine spawn vehicle. It blew up as soon as we got in it.

[gentle steeple]

hey pubg, can i talk to someone about partnership in ukraine?

[spring void]

Which sort of partnership? @gentle steeple

@keen dock could be a bug, feel free to report it

[gentle steeple]

Which sort of partnership? @gentle steeple
@spring void we organize amateur tournaments in Ukraine. We want to collaborate with developers

[keen dock]

@spring void report in game, or is there another way?

[spring void]

Use #discord @gentle steeple

[storm flume]

Hello, @keen dock!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[gentle steeple]

Use #discord @gentle steeple
@spring void thx

[keen dock]

Ty @spring void

[lethal raft]

Why do i get 300+ ping in asia server while i'm living in Nepal?

[surreal portal]

Hello

@lethal raft same from Bangladesh

[viral marsh]

I live in Asia but ping good on Asia/KRJP/NA

Try playing the ping will drop

[civic surge]

@surreal portal its your internet ping issue. not from pubg

[inland shore]

Hello.. How can i contact the in game support.. Without logging in

[storm kindle]

Help me out what is this @mods ? W

[gray bramble]

@lethal raft bro we are transferred to vietnamese server in asia

Including us bangladeshis

I used to get 40-50 ping in Indonesian server

And now i am getting 190-300 ping

[blazing saddle]

Refer to this, @gray bramble

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

[storm kindle]

Guys please help me out getting 10 min ban for no reason

[blazing saddle]

@storm kindle You solution is in the pinned messages.

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[storm kindle]

@blazing saddle still getting that message after doing it

[blazing saddle]

Then, reinstalling the game and switching to a better network seems the solution for your issue.

[spring wigeon]

Sometimes I lost connection even though I have 2 GB data why is that?

[inland shore]

Nvm about the first question.. How can i contact the in game suuport?

[storm flume]

You can contact the customer service via the game settings, @inland shore. Refer to subpoint 5.3 in #faq for further instructions.

[blazing saddle]

@spring wigeon Kindly check your internet connection stability.

[gray bramble]

@blazing saddle bro my dns is set to singapore still same problem

And i have iphone xr so no question of game lag

[blazing saddle]

Download DNS changer and set it to Google DNS only.

[gray bramble]

Oke

[blazing saddle]

Or you can manually change it in the device settings.

[storm kindle]

@blazing saddle i use apple iphone

[supple gulch]

@blazing saddle is there a way to get my merit back? I lost merit due to the game bugging out

And i dont want to play solos because it wasn’t my fault that my team mates died i was just driving the pickup and it went underground and exploded killed all of us

[blazing saddle]

Check #faq channel subpoint 3.7, @supple gulch.

[fierce canopy]

How can I link my Twitter?

[blazing saddle]

Go to game settings and click the + icon beside the linked social media, @fierce canopy.

[fierce canopy]

I can't find that

I already link Facebook and Google

[supple gulch]

@blazing saddle as i said i dont want todo that

It wasn’t my fault

[blazing saddle]

There is no other way to gain merit.

@fierce canopy You can link a maximum of two social media accounts.

[supple gulch]

They should add an appeal system for it

[blazing saddle]

You can make an appeal to the in-game support, @supple gulch.

[supple gulch]

For merits?

[fierce canopy]

Is there a way to unlink one?

I just want to change my pfp without changing my Facebook pfp

[blazing saddle]

Nope, it is not possible to unlink accounts once linked to the game.

[fierce canopy]

So there's no way to change your pfp..

[short canopy]

anyone

?

[night cloak]

@short canopy Aloha! How can I help you?

[short canopy]

we need update

[night cloak]

@short canopy The update should be out soon, once it is ready. You don't want an update full of bugs.

[sick shale]

@inland shore Contact them from another account

[blazing saddle]

So there's no way to change your pfp..
@fierce canopy You can change your Facebook profile picture, or you can login via the other social media login method linked to your game account.

[cloud wedge]

I forgot the social media account I linked to my pubgm account.. Is this the end? 😢

[night cloak]

@cloud wedge You can check the one you linked on the basic settings of the game.

[cloud wedge]

But the thing is I'm logged out of the game.

[blazing saddle]

You can contact the social media support if you have lost the login credentials, @cloud wedge.

[cloud wedge]

How can I contact the social media support?

@blazing saddle

Yo?

[blazing saddle]

Here, @cloud wedge:

Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en

[cloud wedge]

Appreciate it, thanks for your time. ❤️

[raven flame]

One Was A Cheater And the other was teaming UP with him , what to do now , We Don't have A fair gameplay in daimond Tiers too😫 😫 😫

[storm flume]

Hello, @raven flame!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@raven flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland shore]

@sick shale thx bro

[austere matrix]

Any Solution for TDM NO GUN GLITCH? on Samsun Note 8

[night cloak]

@austere matrix Tried restarting the game?

[austere matrix]

Yes but still it takes 2 3 mins or I've to die more than 10 times

[polar marsh]

@toxic star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@surreal portal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@surreal portal Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312

[lucid jetty]

hi my game version is taiwan and i cant buy uc through any way, when i try to enter id on Midasbuy it says invalid id, when i request royal pass to a friend , still cant buy because currency not in $

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[night cloak]

Hello

The 3th person camera is constantly moving while throwing away excess items in the bag. it's been a problem for a long time. I deleted the game and installed it again. I've formatted my computer. but the problem was not solved. mouse keyboard and all the other accessories, my computer, fully quality professional player parts. please help me.

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[solemn yacht]

me and my friend are having problems in the game we are lagging so bad and were both in north america server

[night cloak]

@storm flume I wanted to write it on the emulator page . by mistake I wrote it here. Thnx

[polar marsh]

@noble reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid jetty]

where i can get support for taiwan version please?

[vagrant dew]

Hi i am in dubai and i play in asia server. Few weeks ago ping used be like 100 ms but now its almost 250-300 ms. I checked my internet connection also and my downloading speed is 40 mb/s. Please help if there is any other way to reduce ping. Or is it server issue?

Please help

I am playing in ipad mini 2019

[night cloak]

@lucid jetty Customer's Support in-game.

@vagrant dew If you're facing 250-300ms all of a sudden. These will be fixed in coming days.

[polar marsh]

@hardy gorge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cosmic gazelle]

Hackers are killing anyways,
Or even if I come top 10 with 5 kills, I'm getting minus 4+ everytime and if I come top 2 with 5 kills then I'm getting 3 and 4 points in Duos Asia.
P.S- At least give Tier Protection Cards in shop so that we can buy and play without worrying about nagative points. (Should be used in Ace too and not only in Crown)
Make it available from 20 to 50 UC per Tier Protection Card.
PSS- I don't think pubg will do that..you guys want us to not to push ranks isn't.

[storm flume]

Hello, @cosmic gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cosmic gazelle]

Mostly hackers are there in Erangle.
If I try to play Vikendi-Mira etc, it shows 4+ minutes of matching time. I can even wait till then but then I get an Indo lobby with 100+ ping

[polar marsh]

@rough jacinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[exotic anvil]

I'm confused

[torn salmon]

when l wanna install the emulator the installer dont open

@lime juniper

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @torn salmon.

[long sandal]

[torn salmon]

the installer people

[night cloak]

i'm playing on iPhone 6s and my pubg is 20 FPS in smooth / high / soft

[long sandal]

[torn salmon]

@night cloakur phone sucks

[night cloak]

No no

[torn salmon]

yes yes

[night cloak]

pubg does not optimize, I play any other good game

🌚👍

happened overnight

[upbeat sleet]

After disable all settings why i m still seeing that bird in lobby

[night cloak]

Can I Use Any Vpn For Pubg.Is It Legal?

[sick shale]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

@night cloak

[polar marsh]

@neon panther:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[manic path]

No event show me .,like scarl etc

Due to over lag i am reinstall game , now no event show me . What can i do now ?

[urban comet]

This season I reached at the Conqueror and went down to the Ace.
in Season 12 . Receive the Conqueror reward or ace

[storm willow]

@urban comet conqueror rewards

@manic path try repairing client

[manic path]

@storm willow twice repair already

[cunning oasis]

Hi i have video hacker in solo match

[storm flume]

Hello, @cunning oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[manic path]

@storm willow any other method ?

[urban comet]

@urban comet conqueror rewards
@storm willow
Even if I don't get to the conqueror again this season

[rotund marlin]

If a person is playing with a hacker do they get banned? I want to report someone

[vagrant dew]

@night cloak thanks ❤️

[solemn yacht]

i keep running into cheaters

[upbeat sleet]

@storm flume what about my problem scroll up check ss

[polar marsh]

@devout summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lofty sinew]

I'm here Lil hola kitty

[icy canyon]

Hi my account is hacked

So I don’t know what I have to do

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
@icy canyon

@rotund marlin yes punishable, report in game- they will be temp banned with season reset if repeated penalty increases

[storm flume]

Hello, @solemn yacht!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@manic path have you downloaded all resources?

@urban comet rewards are based on highest tier you reach in a season, when next season starts you will get conqueror s11 rewards

[icy canyon]

I want to speak with customer support in PUBG

[storm flume]

You can contact the customer service via the game settings, @icy canyon. Refer to subpoint 5.3 in #faq for further instructions.

[storm willow]

@icy canyon do you have access to another linked account ?

[icy canyon]

No

[storm willow]

@icy canyon you may need to contact Facebook/ Twitter customer support to recover your social media account

We can’t help you on this issue

[icy canyon]

The Facebook account was hacked and the Facebook don’t want return the account and the one who hacked my account the play in my account and i cant do anything

[storm willow]

As said earlier we can’t help if you don’t have access to your linked account. You may try contacting ingame customer support or write to [e-mail]

[half crescent]

Hello I have a PUBG account and it is connected with twitter. Also, my Facebook account is locked. My twitter account is locked so I can't log in again to my PUBG account. Is there any way to connect it to other twitter account?

[little root]

Please contact fb or twitter support to unblock your account

[night cloak]

@half crescent unlink the email account from the game and relink through twitter while logging in again

[half crescent]

@little root I've already contacted them and they said they will not unlock my acoustic

@night cloak can you clarify it please

[little root]

If you acess to game contact in-game support and state ign and id

[night cloak]

@half crescent unlink the authorised email id from links >settings.

[little root]

Unlink isn't possible

In-game support can only help you if you totally lost your account

[deft void]

You can't unlink a facebook account from pubgm? I forgot my fb and also my gmail password. So I can't access back to pubgm without fb.

[grand marlin]

hi my acc is hacked

i wana unlink fb

someone help me ?

😩

[vagrant onyx]

@grand marlin

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @grand marlin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to subpoint #2.8 in #faq for further information, @grand marlin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[grand marlin]

I was communicated with Facebook and they asked me to communicate with you

[surreal portal]

Hello

For using some word. Discord bot blocks me every time. Can anyboday show me those word list ?

Is there any chance to get (B+A+N) in pubg by use any vpn ?

Because of i'm getting higher ping from Bangladesh now a days.

[brazen kettle]

@lofty sinew tell ur problem here, not in my dms ! 😣

[lofty sinew]

@brazen kettle Not a problem

[stiff niche]

i keed season 12 leaks pls give me season 12 royal pass info..i am a you tuber

[dry matrix]

@oak sluice It says that because you can't get them at the moment. You need to wait until they release it.

[storm kindle]

Yesterday @blazing saddle asked me to reinstall i did everthing changed my dns all possible things but still i am getting banned for 10 mins for no reason please help me out @mods @unkempt crescentrs

Should i report this in bugs ?

Guys anyone please help me i am frustated i was kicked out of t1 customs with the same message 😭

[light trout]

@storm kindle Have you tried reinstalling the game too?

[storm kindle]

Yeah 😭😭

Did this twice @light trout

i was kicked out from t1 customs during this 😢

@light trout please help me

[kindred loom]

explain to me what i got -2 in my rank 🤔

[surreal portal]

Is there any chance to get (B+A+N) by use any vpn ?

[somber hearth]

The ping on Asia now from Australia is absolutely trash since the last update.

[old apex]

Anyone matchmaking with australia region resulting in high ping?

[somber hearth]

Everyone

[old apex]

I live in india but country is showing australia?

[surreal portal]

That's also happening from Bangladesh & Nepal

[old apex]

Any community team @everyone please forward it and try fix it in the 0.17 update.

[surreal portal]

I'm getting my rank down due to high ping at close combat 😭

[old apex]

Until the issue been fixed, use a VPN @surreal portal

[surreal portal]

Is it safe ?

[old apex]

Yes

[surreal portal]

Many of guyz got (B-A-N) by using vpn

So i'm scared about that

[old apex]

While using con make sure not to change your region/country

[polar marsh]

@old apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[surreal portal]

You mean i use to 1.1.1.1 ?

Bro you used that word (B-a-N) !!! i think so you muted

I faced it so many times at this discord

Wait for 12 hours

[kindred loom]

@surreal portal no i dont use vpn

[surreal portal]

Sorry bro. I was chatting with @old apex

[old apex]

Ok I m unmuted now

[storm willow]

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[safe lily]

Why can’t I compete in tencent or blue hole events on an iPad?

[night cloak]

@safe lily event's like?

[safe lily]

Pmco and crew challenge supposedly

I tried to do crew challenge with friends and they play on phones and it said incompatible device

And then crashed the app

It’s and iPad 6th gen it’s less than a year old

[night cloak]

I don't have much information regarding this, but i can say try completing it on a phone

[safe lily]

Is it because one of them was on emulator by chance?

[night cloak]

Perhaps

@safe lily Mainly because you will have to switch to sponsor's phone during LAN events, which will not be comfortable for an iPad/tablet player.

[safe lily]

Idk it was weird maybe it’s a bug on apple or iPads

I play on both

My hands are too big for phones though

Just wondering thank you though

[night cloak]

@safe lily Not everyone plays on both and you are welcome!

[safe lily]

I was going to a little tourney with my squad and they said I could use the iPad then but not at certain events

[night cloak]

Yeah. You can use iPads in online only events. Like crew challenge.

[safe lily]

Ok thx

[serene ridge]

Maybe wrong place to ask but when is 0.17.0 update out?

[storm flume]

We currently do not have a specific release date for the upcoming update, @serene ridge. Once we do, we will publish further information in #news.

[safe lily]

Speaking of which what happened to minizone

[serene ridge]

Thanks 😋

[glossy sable]

You can't unlink a social media account.

You can still use the second social media account you are using.

[serene ridge]

0.17.0

[glossy sable]

Um okay?

[night cloak]

Please Help Me

The 3th person camera is constantly moving while throwing away excess items in the bag. it's been a problem for a long time. I deleted the game and installed it again. I've formatted my computer. but the problem was not solved. mouse keyboard and all the other accessories, my computer, fully quality professional player parts. please help me.

I asked the emulator page, but they said the problem had to do with the game. They say many users have this problem when playing with the phone.

@serene ridge What is the source?

[serene ridge]

TapTap offical news

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[night cloak]

@serene ridge I mean a link to the source.

[serene ridge]

Want to send ss

Discord doesnt allow me

[ancient kestrel]

if i will deactivate my facebook account , will my pubg account will be un-linked?

I think update date is written on the latest image in #news

[serene ridge]

Thats the source

There is no link on taptap app I think

[night cloak]

@serene ridge This is not an official news as it mentioned "leak." Avoid these type of sources as it could be misleading.

[glossy sable]

@ancient kestrel No, it won't be unlinked.

And 3st is not English.

[serene ridge]

Ok didnt notice

[glossy sable]

Either 1st or 3rd.

[serene ridge]

Sorry

[night cloak]

No worries!

[serene ridge]

I thought everything on taptap is true 😄

[median vale]

hi

[glossy sable]

Not everything on the Internet is true.

[median vale]

Add Frindes

[spring void]

Season 1 yes, but not RP season

[night cloak]

||PUBG had RP season 1 as well||, @spring void.

[spring void]

@night cloak ^

[polar marsh]

@tulip dawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tulip dawn]

How can i remove my twitter acc which is susp*nded from pubgm

@lime juniper

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @tulip dawn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tulip dawn]

So where do i contact the customer service

[timber ice]

....

[tulip dawn]

@timber ice who u

[timber ice]

Who u

[turbid moth]

Pubg mobile new update when date

[timber ice]

New update more bug more glitch

[tulip dawn]

So where do i contact the customer service
Sorry for the ping again @lime juniper

And its not helping
Ggs

[night cloak]

@tulip dawn try create new account but dont break rules again if suspended again

[tulip dawn]

Pubgm acc aint suspended mate
Twitter acc is lol @night cloak

[night cloak]

@tulip dawnthen read somewhere faq

[tulip dawn]

Read it
Said i cant unlink

But they can
They just dont want to lol

[onyx cairn]

They can't. Please read carefully through #faq 2.5.

[tulip dawn]

They can
Check the link on the same faq

[onyx cairn]

Follow the steps to revoke access. If you want to chat - use #pubg-mobile.

[tulip dawn]

Cant see steps
All i see are illusions that get me to nowhere lol

[onyx cairn]

#faq 2.5, 2.6, 2.7, 2.8, ... they are explaining all you need to know. The FAQ channel is no illusion.😉

[tulip dawn]

😭 i wish okay thanks tho

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warped sonnet]

@polar marsh
554248377

[normal fulcrum]

What's wrong @warped sonnet? How can I help you?

[polar marsh]

@warped sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inland shore]

My facebook got disabled.. How can i contact the in game support to "confirm that I am the owner".. It keeps providing my with articles -_-

Cz i can't log in to my account using Facebook anymore

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @inland shore. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Hello, @ripe elbow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lime juniper]

Sorry for the delay, @tulip dawn. I did not reply because I was busy with something else, not because I ignored you.

Instructions on how to contact the customer service can be found in subpoint 5.3 in #faq.

[tulip dawn]

@lime juniper okay

[lusty marten]

hello guys

[vast charm]

hello

[steady geode]

@normal fulcrum i contact pubgm through customers care about my social media account hacked they want registration date but the date whichi gave them is when i buyed my new mobile they r saying that a wronge date help in this

[polar marsh]

@lusty marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@steady geode You need to provide date on which you registered on pubg mobile for the 1st time

[edgy gate]

Hey

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @edgy gate. Remember to read through #faq before asking questions in the support channels.

[edgy gate]

Someone get my account info and he changed the Facebook data but i recovery the date but he link the account to another platform

[balmy urchin]

Want to know something

Is there any chances to change the server of Bangladeshi players?

We are facing ping problems, like Indonesian/vietnamese getting 20/30ms ping and we are getting 80-120ms. It is hard to fight in close combat

[shrewd thunder]

I need 1 Device for playing pubg mobile please someone give me please

[normal fulcrum]

@shrewd thunder #chat

@balmy urchin You can share your feedback in #old

[shrewd thunder]

Plz i need 1 phone

[normal fulcrum]

@shrewd thunder Don't spam or moderation steps will be taken

[edgy gate]

@normal fulcrum can u help me?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @edgy gate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[shrewd thunder]

Plz

[normal fulcrum]

This is the last warning @shrewd thunder. Next time you will be muted

[shrewd thunder]

Okk i m sorry

[edgy gate]

I swear I paid alot in my account

What should i do ?

[normal fulcrum]

Follow above message by Machete 2.0

[storm willow]

@edgy gate ^

[edgy gate]

I am stupid and idiot tel me every step

[normal fulcrum]

You need to contact in game support @edgy gate

[edgy gate]

Then?

[blazing saddle]

@edgy gate Then, follow the steps given in the #faq channel subpoint 2.5

[edgy gate]

Not answering

[normal fulcrum]

@edgy gate You need to wait for a reply. We cannot help you regarding it

[sullen nexus]

Hiii

[night cloak]

@blazing saddle any information about next update. Like patch notes , release date

[blazing saddle]

Keep an eye on #news and other social media posts for such information, @night cloak.

[median delta]

Hi bro i need to sell my pubg id

@blazing saddle

[strange mist]

Can someone freaking explain

[blazing saddle]

Selling, Trading or Sharing PUBG MOBILE accounts is a violation of ToS, @median delta. Do not ask such queries in the server.

[strange mist]

Do I need 500mbps to play pubg

I was in a middle of a game and got disconnected

FFF

[blazing saddle]

@strange mist Server did not respond issues are directly related to internet stability issues and not the connection strength. Check if you are facing the same issues on other networks as well.

[night cloak]

Ping flatuvates to much

[blazing saddle]

@night cloak Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

Also, try downloading DNS changer and connect to Google DNS to stabilize your connection.

[night cloak]

@blazing saddle tnx

Ping issue

can my game crash if i jailbreak my phone?

i mean i jailbroke and i opened pubg and it keeps crashing

[obtuse lodge]

@night cloak maybe you can reinstall?

[night cloak]

i did triple times

so i tried to remove cydia and i did and pubg not crashing

[polar marsh]

@quick crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@orchid socket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@sage agate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[edgy gate]

Hey

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @edgy gate. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@edgy gate you need any assistance ?

[storm willow]

@night cloak we provide support only to stock OS.

[night cloak]

so pubg didnt block hacks or some kind like that