questions

[modern crystal]

Ok thank you

[night cloak]

Welcome

I have a query also @modern crystal

Is it ok to esit usercustom.ini file to unlcok fps? And improve graphics...by editing if with a text editor
@night cloak

Edit*

[grizzled raft]

Guys am i the only one that Google play Purchase method doesnt show in pubgm? And i cant even redeem it shows me this

[modern crystal]

@night cloak I’m not going to lie I actually don’t know

[night cloak]

@modern crystal thanks

But i dont think so it should be unfair if i am jst improving quality and fps

[storm flume]

Please refer to this channel's pinned messages for further information, @modern crystal:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[storm willow]

@night cloak modification of game file will lead to account suspension

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[sacred sierra]

Hi guys

[night cloak]

@storm willow but its not hacking my phone can support 60 fps then hwyi game isnot letting me or showing me that option?

[sacred sierra]

Please send me pubg mobile lite download link please❤️

[haughty cypress]

@sacred sierra just look up the play store

[sacred sierra]

I looked it but im iranian its filter in the iran i want link to download it

I use vpn but its problem

[haughty cypress]

if your region bans it, then you cant

[polar marsh]

@sacred sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred sierra]

No iranians plays it with vpn i dont have problem to play it but i cant download it

All iranians play pubg

I just need download link

[haughty cypress]

so you dont have a problem playing the game but you cant download it

how do you play the game if you cant download it in the first place lmao

[trail pendant]

So you can't download it from playstore, @sacred sierra?

[sacred sierra]

@trail pendant yes ! Play store is filter to iran

[arctic ibex]

GamerWorld#0704 tell your problem@here

[sacred sierra]

@haughty cypress the iran is strange place 😂

[trail pendant]

I'll send you a link to download it, @sacred sierra.

[sacred sierra]

@trail pendant ok thansks!

@trail pendant where are you from bro??!

[trail pendant]

You're welcome! Check the direct message please.

[subtle stump]

For real bruh

When is the new update

There are so many glitches and so much lag

Y’all just keep adding skins Fr, My Ping is 50

And yet I still lag and for glitches I just keep getting stuck in stuff everywhere

I have to nade myself so I could get out or leave if Im playing solo

[night cloak]

Why isn’t my pfp showing up in game?

[trail pendant]

Please send that in #old channel, @subtle stump.

Did you change your pfp on your linked social media account recently, @night cloak?

Hi, @night cloak. How can we help you?

What's the problem?

Could you please elaborate and explain more your problem?

[subtle stump]

And most guns don’t even have a sound

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[gray portal]

I lost öy account someone help

I lost the account I logged into pubg mobile

[sweet sail]

I bought a pitch master helmet from lucky shop 3 months ago but I'm not able to use it as it shows "item cannot be used on this server" .

[humble swift]

If anyone has or know how to complete the supreme marksman achievement, the airborne could you please give me a message. Stuck on 8/10 even though just got 4 kills while players are parachuting 🪂

[night cloak]

@humble swift What do you mean

[humble swift]

Just struggling to get the airborne kills for the supreme marksman achievement

Wonder if anyone knew the best way to complete it

[night cloak]

@humble swift what’s your ID in pubg

[humble swift]

I’ll message you?

[night cloak]

Sure

Go ahead dm

[tulip sphinx]

There’s Chinese hackers on the beta version I had one on my team and naded him I despise hackers

[tranquil viper]

@tulip sphinx bro, you should play FPP Duos on NA server if you despise hackers

[tulip sphinx]

I’m a tpp player in squads I’m ace and I said beta version has hackers

[earnest grotto]

I'd play Duo FPP if it ever would find a match...

[fallen wasp]

I have a problem with the game, I am playing and I was a vpn player and the game is late, but I do not have any vpn programs on my phone

Does anyone have experience on the subject two devices iphone x ??? Use the mobile network

[earnest skiff]

bruh i need serious help, happened the 8th time

someone told me to change dns server through an app, couldn’t find the app

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930
@earnest skiff

[vale eagle]

Is there a way to remove current login method and add new?
wanted to remove google and add twitter since ios doesn't have play games, if anyone have any info about this.

[storm willow]

@vale eagle Account once linked cannot be undone

[lusty crane]

guys

[polar marsh]

@lusty crane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[near valley]

Pubg mobile

Please introduce another event to get companion plzzzzz
I need it very much.

[pearl kettle]

Ping is stuck at 100, it’s too laggy to play

[light trout]

@pearl kettle This should help you, https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490 .

[pearl kettle]

Still get 90-120 ms

[crisp brook]

@pearl kettle I have the exact same problem.

I get matched in indo servers onlyy

[pearl kettle]

I’m in NA servers, and I do live in NA though. Idk why it’s still 100

[crisp brook]

I stay in india and still get 100+ ms

[mighty ferry]

theres no such thing as indo servers, onlh asia, if u hate indo teammates, play with ur friends

[crisp brook]

@mighty ferry bruhh, indian servers get me 20 ping

Other servers get 100+ ms

[pearl kettle]

Lol

[crisp brook]

@mighty ferry Not hating indo servers lol

though internet speed doesnt matter, still

[crisp brook]

@night cloak bro could you help meee

[night cloak]

@crisp brook Maybe someone here can help

[lime juniper]

Got it, @indigo rune. Thank you.

[crisp brook]

Guys the game doesnt recognise my region as india even though i stay in india

Help please!

[night cloak]

@crisp brook we cancel the matchmaking after 20 secs so as to not get in an indo lobby

I get 300 ping in indo lobbies

[crisp brook]

@night cloak I dont have to wait that long

Just 4-5 secs

@night cloak Could you see what region yours is set to in general settings

[night cloak]

Taiwan

[crisp brook]

Could you send a ss

[night cloak]

Why do you need a ss for that?

[crisp brook]

cause im unable to change regions as well

[night cloak]

I am from pakistan.. playing northamerica server for achivements i kill 2 bots and this error why? Help please

[crisp brook]

Are you using VPN?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[primal tulip]

What is this ?

[spring void]

What are you reffering to? @primal tulip

[rustic sentinel]

I'm tired of it😭 please fix this tdm glitch

[primal tulip]

Check Level And Tier Blind People

[distant falcon]

Is there a way in which i can organise a lan event and get an antihack software

[lean crescent]

@primal tulip There is nothing suspicious in the screenshot

@distant falcon If you are organising a lan event you can make use of softwares which take screenshots of the screen after small intervals

[crisp brook]

@lean crescent bro pubg detects my location as australia when im living in india

Could you please help?

No vpn is used

[distant falcon]

@lean crescent how will it help ?

[crisp brook]

And i do live in india

[distant falcon]

Is their a verified antihack app for that @lean crescent

[lean crescent]

@lean crescent how will it help ?
@distant falcon It will screenshot the players screen after certain intervals which would help you to check if someone was using hacks or not.

[night cloak]

@crisp brook Use mobile data and login to the game to see if there's a change.

[crisp brook]

No on mobile data it shows india

Do i have to configure my WiFi somehow? @night cloak

[night cloak]

@crisp brook Yeah. It's the IP that is causing trouble. You just call your broadband provider and ask them to reset your IP address.

[crisp brook]

Reset my IP?

Is that possible?

[night cloak]

Give you a new IP address, yes.

[crisp brook]

@night cloak Thanks a ton!

[night cloak]

No worries!

The rating protection cards will not work if your tier is crown or above, @compact parrot.

[crisp brook]

@night cloak Just asking, my IP location does show India. Its just the game that thinks its Australia. Are you sure the ISP is to blame?

[night cloak]

@crisp brook We are not blaming the ISP. It's the game filtered your IP as Australia for unknown reason. And changing the IP usually fixes these issues.

[crisp brook]

Okay alright, ill try asking my ISP and see if he can get it done!

[primal tulip]

@lean crescent LoL level 26 Player In Diamond 2

[lean crescent]

@primal tulip🤦‍♂️ Why do you think it is not possible

[night cloak]

You can make it to Ace when you are at 26.

[lean crescent]

Exactly ^

[polar marsh]

@primal tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lean crescent]

@primal tulip Your points have no stand so I think you should stop. Auto muted

[glossy sable]

[warm forge]

This guy was using cheats like aimbot,wallhacks.
I had reported him ingame and on website, I was killed by him when he was diamond and now he is conq. Guess it's pointless to report

[broken bluff]

Hello, I need help. I lost my game account due to my Facebook account crashing. Is there a way to recover the account?

plss

😱

[polar marsh]

@cloud minnow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[trail pendant]

Hello @broken bluff, was your account linked to Facebook only? (Other like google or twitter)

[broken bluff]

?

?

🤔

?

[trail pendant]

As they said, Go to help center of facebook and ask for support to enable your account, @broken bluff.

[broken bluff]

ok

[night cloak]

@lime juniper There are cheaters everywhere in PUBG and it's out of control..you can't take them out?

[acoustic inlet]

@lime juniper hi , can you pls open your DM for a moment ?

[night cloak]

@lime juniper Only this problem we have and you can't finish it from season 6 !👍

[broken bluff]

sadddddd

😷

me no hacking I do not think about this hacking activity

me no hacking I do not think about this hacking activity

[spring void]

This isn't facebook support.

[broken bluff]

@spring void why

😱

[spring void]

@night cloak please refrain from pinging community representatives for everything, and report the hackers ingame

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[spring void]

@broken bluff Go to facebook support, we cant help you in enabling you faceboom account

[acoustic inlet]

@spring void in game report not work

the guy who use hack and kill every single game 18-30 kill he go from gold to ace 4900 point

[spring void]

It does, thousands of hackers get banned daily. And if you dont trust that system, you are free to use the link given above @acoustic inlet

[acoustic inlet]

if the support can't talk with us at least email we can contact to them i'm sure 100% i can stop all hacker in this game

send file for hack

[broken bluff]

sadd

😢

[acoustic inlet]

also one of the administrator told me tag error and contact to him he will help you on that

so i hope at least you let him contact to me

[broken bluff]

me sad

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[eternal girder]

The game won't load while live streaming with du recorder. I mean any live streaming app. Is this a know bug?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[broken bluff]

me no hacking I do not think about this hacking activity

[spring void]

This is NOT Facebook support, contact facebook support and if you want to gain access to game account contact ingame support @broken bluff

[broken bluff]

ingame ?

where

saddddd

[proper wagon]

@oak sluice dm me i will tell solution

[broken bluff]

?

[storm willow]

@broken bluff read those and submit whatever asked

[warm forge]

Ghost ping?

[proper wagon]

submit your id

@broken bluff

[keen owl]

Anyone for some support?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen owl. Remember to read through #faq before asking questions in the support channels.

[keen owl]

So, i sent an email for some support to get a revoke on a twitter account, that has been added from a hacker in my account

I logged in now and i saw that the twitter logo disappeared for like 1 minute, is that a bug or maybe the support are revoking the access from twitter?

[rigid quiver]

0.17 update when coming

[trail pendant]

Is the logo disappeared for 1 minute then appeared, @keen owl?

[keen owl]

Yeah

Is that because yesterday i asked to get twitter access revoked or its just randomly disappeared and reappeared

[merry sandal]

We do not know yet, @rigid quiver. When we do, it will be posted in #news.

[trail pendant]

You can restart the game then see if disappeared, if not so the hacker still have the access, @keen owl.

[lime juniper]

I sent you a private message, @acoustic inlet.

[compact parrot]

@night cloak thanks for the response but the cards are effective “in Crown tier or below” and the rating protection cards haven’t worked at all for me this season even at platinum or diamond tiers. I’ve used the cards plenty in the past to know how they should work, but they just are not working at all this season for my account. Bug? Help?

[strange mist]

It's me who is standing in the pic and I died out of nowhere

Like wtf , there were no other players near me nor my ping was high

It's like I got kicked out of the map -_-

[ebon mantle]

i want talk with Community team
for necessary

when i create a room in the game and close the spectate , some players join the spectate by Korean V. and i can not see them
I want a solution because I create rooms daily on awards

@lime juniper

[lime juniper]

The developers have already been informed of this feedback, @ebon mantle. There is unfortunately no solution right now.

[ebon mantle]

I want to know if they are working on fixing this or what? @lime juniper

[wraith steeple]

@lime juniper hey there

[ebon mantle]

I just want to help in Rooms because I create it and Give prizes daily
I want spectate to be 8 people not 2 please

[wraith steeple]

I accidentally click accept to delete my friend account in 7 days

Is there a way to stop this?

[lime juniper]

I believe some changes will be introduced soon, @ebon mantle.

No, @wraith steeple, but you can always contact the customer service:

[storm flume]

You can contact the customer service via the game settings, @wraith steeple. Refer to subpoint 5.3 in #faq for further instructions.

[odd pebble]

Add option to copy TPP layout to FPP.Thanks🥺

[ebon mantle]

@lime juniper OK Thank you 💚

[lime juniper]

That feedback is also known to the developers, @odd pebble. It may be an option soon.

[odd pebble]

@lime juniper ❤️

[lime juniper]

Woah, so many hearts today.

[wraith steeple]

Contacted customer support but i dont know if they can stop this

[lime juniper]

No, but that is the only place you can ask. There is a 99.99% chance they will not be able to help you with this case.

[wraith steeple]

Well guess i die

[ebon mantle]

@lime juniper Can i download PUBG MOBILE KR on Gameloop ?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @ebon mantle.

[keen token]

Hello i have a problem someone hacked my facebook account and linked his twitter account to my pubg account , i got the facebook account back but his twitter account is still in the game . Any help?

[night cloak]

Emulator Support

[glossy sable]

@keen token Contact the in-game Customer Support, and ask them to revoke access to that Twitter account.

[keen token]

is it just revoke access or remove his account so i can link my social media account , in another word the second slot for linking account going to be empty ?

[glossy sable]

No, you can't remove that account.

But you can ask for its access to be revoked, so the said hacker won't be able to access your PUBGM account.

[polar marsh]

@tall marlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@twilit wigeon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[loud kite]

Been grinding to hit conquered for season 11, I’m at 5258 points, where is the current cap to hit conquerer. Also I was also told there was a reset every week. How does the system work?

[acoustic inlet]

@lime juniper hi sorry i just wook up

[lime juniper]

No worries, @acoustic inlet. Private messages enabled.

[storm willow]

@loud kite top 500 rank above ace will earn Conqueror title

[storm flume]

Please refer to subpoint 3.12 in #faq for further information, @loud kite. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[acoustic inlet]

@storm willow yes after server reset you should be top 500

[long ibex]

Is there any chance if I report a hacker he would get banned?

[storm flume]

Hello, @long ibex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[long ibex]

I'm not joking but middle eastern server is messed up please we need help

Every match is only hackers people shooting through walls auto headshot sometimes even flying cars

Pubg is the worst mobile game I've seen in terms of anti cheat. Bruh I could literally make a script rn and bypass it. Seriously what are u guys doing that literally 1/2 games there is a hacker

Lol next line of action is to add a new skin or game mode. Seems to me like since Tencent want to make more money they sell premium hacks

[plain charm]

Hello . Please help, my account has been compromised, I have not been able to recover the account, and I have proof of ownership of the account and purchase invoices within the account

[vagrant onyx]

@acoustic inlet if server rest and not on top 500 will not earn conqueror tier

@plain charm you still have access to the other log in method ?

[plain charm]

I can not log in

Please Help

[vivid sparrow]

Help

[plain charm]

@vagrant onyx# help

[vivid sparrow]

Help

[storm willow]

@plain charm contact customer support

[e-mail]

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vivid sparrow. Remember to read through #faq before asking questions in the support channels.

[weary hedge]

Help

[storm willow]

Explain your issue !

[plain charm]

@storm willow

[polar marsh]

@vivid sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@plain charm there is nothing we could do, try to reach them again. Only customer support can help you. Or recover your linked account by contacting respective social network support

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @vivid sparrow.

[weary hedge]

I cannot disconnect my account from WeChat

[plain charm]

@storm willow# I did that and I did not find the solution and the account was hacked from someone and I cannot retrieve it. Please, I paid a lot in the account

[storm willow]

@plain charm it’s your own responsibility to secure your account. you have the option to have 2 linked account.
The best thing you Can do now is to contact customer support and try recovering your account.

[plain charm]

@storm willow How do I contact support?

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

@plain charm

[carmine cedar]

I opened the game. And I couldn't find UC my own.??

[storm willow]

@carmine cedar contact ingame customer support

[carmine cedar]

Thnx you bro ❤️

[polar marsh]

@gilded ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary hedge]

@storm willowI cannot disconnect my account from WeChat

[blazing saddle]

@weary hedge Unfortunately, it is not possible to unlink or unbind social media accounts, once linked to the game.

[fluid phoenix]

@plain charm انت ي متعطرس 😂

[night cloak]

@blazing saddle But, There's an option to unlink it.

[vagrant onyx]

@night cloak are you playing in global english version of pubg mobile ?

and if there is option to unlink it provide us with screen shoot

[livid rain]

Is there any giveaway of glacier m416 skin

[plain charm]

@fluid phoenix 🥺

[night cloak]

@livid rain There's none.

[cosmic valley]

How can someone get his account back if it got hacked from Facebook by someone?

[night cloak]

@cosmic valley If they get back access to their Facebook by recovering it or have a different login method linked to the game alongside the face, they can still play the game.

[cosmic valley]

@night cloak ty :'3

@night cloak it's cause this happened to a friend of mine recently and I've been trying to get it back

[night cloak]

Ow, that sucks!

[polar marsh]

@halcyon condor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[carmine cedar]

contact ingame customer support It didn't do me any good.

[bold siren]

What was your issue?

[carmine cedar]

I opened the game. And I couldn't find UC؟؟

[bold siren]

Did you purchase it from Midasbuy or in-game?

[carmine cedar]

I didn't buy anything.
He was already there.

[velvet bone]

Change my username

[bold siren]

Can you elaborate, @carmine cedar?

#discord, @velvet bone.

[carmine cedar]

I couldn't understand you?? @bold siren

[bold siren]

Explain more.

[night cloak]

@lean ingot Is it stuck on checking updates?

@carmine cedar Did you mean you think you lost UC?

[lean ingot]

@night cloakyup

[night cloak]

@lean ingot Just switch to mobile data.

[lean ingot]

@night cloakok

[night cloak]

Any admin to speak

Please

[polar marsh]

@dry tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brave sparrow]

I'm tired of pubg I have a problem and nobody wants to help!

[cloud minnow]

@brave sparrow What's the problem that you're facing?

[late totem]

we have terminated your connection because of data error with your silent.please check your network connection and try again.what is this can any one tell me plzz

i have a problem and nobody wants to help

[storm flume]

Please refer to this channel's pinned messages for further information, @late totem:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[late totem]

Please refer to this channel's pinned messages for further
Please refer to this channel's pinned messages for further information, @late totem:

▫️ Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
▫️ iOS: Click the channel name and select Pinned Messages located at the bottom.
▫️ PC: Click the pin icon located in the top-right of the channel.
@storm flume

i cant understand what you say

[brave sparrow]

@cloud minnow When I open my scope and try to aim at someone the scope doesn't make any move, it doesn't go up or down it's like the fps go down when I open the scope.

[cloud minnow]

@brave sparrow You can leave your feedback and bugs in #old

[brave sparrow]

And what's gonna happen?will my problem be solved there? @cloud minnow

[vagrant onyx]

@brave sparrow is your still here ?

[weary hedge]

@blazing saddleBut I can not access it only from Google Play, I can enter the game

[polar marsh]

@modern ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi

I am getting the data error with client error which locks out my account for 10 mins

I am using Google’s DNS on my router

Please tell me how to fix it

It mostly happens when I knockout/kill an enemy

Instantly

@lime juniper

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Yeah that doesn’t help me

Try switching to CloudFlare DNS.

😕

My router or just my iPhone?

I think that doesn’t matter lol

[cosmic gazelle]

Why cant your so called devlopers can see the top 100 players in Rankings, even 1 dev can check on those noob hackers..
They have played 300+matches..
Hacking since the beginning of this season and not getting banned.
Like its so simple to see the top 100 players and players with 30 40 level account and still in top 100

Why cant you guys have a proper team looking up for top 100 players every day, if you guys start doing that, Im 100% sure that the amount of hackers will be reduced like hell

[marsh wadi]

I am getting the data error with client error which locks out my account for 10 hours

[warm token]

He team up with player in Solo match

[stable imp]

Hey

I need someone to help me

[polar marsh]

@stable imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[candid comet]

كيف اسوي بلاغ عن هكر

عندي مقطع فيديو

[night cloak]

How about this? 25+ survival min

[keen solar]

can i pay for more de sync? i feel lime you all havent f'd the game up as much as it could be

[neat turret]

@keen solar ye, it's bad. There needs to be a region lock

[drifting dawn]

Im unable to log into the game. Every time that I try to open the app, it freezes on the PUBG screen.

[long ibex]

@neat turret there cant be region lock pls because all the arabian hackers on Europe server will come back to middle east

Region lock is the last thing we need if us in ME are suffering from the hackers yall in Europe should suffer from them too it's only fair

Tencent are obviously backing the hackers so they dont ban them. Lol Tencent dont make enough money of lucky spins so they make a lil bit of hacks to. Tencent pretend like they cant hire a team to ban hackers but they can but choose not to. I wonder when this game will die. Because the hackers are becoming way to much every match at least 3 hackers, every day I see hackers vs hackers its embarrassing dont u guys at Tencent have shame. Then you sleep at night peacefully dont any of you have conscience. For God sake we put money into this game at least ban hackers. Then u come and say that if you report they will get banned, someone literally reported a hacker to the devs and the hacker did not get banned it was the person who reported him that got banned. Since season 5 we have been saying ban hackers ban hackers this is season 11 almost entering season 12 and nothing has been done. I'm very disappointed in every Tencent workey u guys have no shame, you cap all the time of how your making new anti cheat system. Tencent stop capping and come clean that u just dont care about hackers

Tencent are so self centred that if anything like a uc glitch comes out they instantly fix it. And I hate the fact that the players of this game pretend like its perfect. This game I can say has the worst anti cheat system I've ever seen. Hopefully one day Tencent will be called out for fraud one day and get sued and get forced to shut down.

@lime juniper keep pretending like your doing your job, you people have 0 shame. No difference between Tencent and a thief

[night cloak]

you're*

[earnest skiff]

i need help with 4.5 in #faq

i can’t find a way to change the ip settings from DHCP to static

[soft compass]

every machth hacker magic bullet im not ranked im not play again pubgm deleted my computer

[vagrant onyx]

@candid comet use english next time

[storm flume]

Hello, @candid comet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[soft compass]

for me pubgm finished

[night cloak]

I want to unblock from pubgm-news

Please solve my problem and thanks

[polar marsh]

@glossy stone:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@night cloak unblock ?

[glossy stone]

Hummmmm

[polar marsh]

@round depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal niche]

Hi ,, ihave problem and ineed to speak any one support

@vagrant onyx

@neon patio

[night cloak]

@signal niche your account was been banned for exploiting game tos, go through this article if u think it wasn't fair enough.
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

white_small_square use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
white_small_square purchases from third-parties;
white_small_square forced refunding through Google or Apple, and;
white_small_square use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[signal niche]

@night cloak
Thanks, for help me , but i didn't used any thing ...

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @signal niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

It's alright,if u feel to have any more assistance in future I'm glad to help u with it. :)
Have a nice day soldier @signal niche

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @signal niche. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@jaunty tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak jasper]

hello sir i lost my 5000 battle coins when i buy 500 uc pack from battle coins shop. it show some network issues and i lost my battle coins and i don't get any uc pack

[storm willow]

@bleak jasper contact ingame customer support

[bleak jasper]

@storm willow but they don't replay me

he said share screenshot of redeem store when i share then he don't give me replay
and it 8th day

i want to buy royal pass

[storm willow]

@bleak jasper try starting a fresh conversation. We can’t do any help here! Only ingame CS deals with those kind of issue

[bleak jasper]

@storm willow ohk

[dense yacht]

I'm Indian player on diamond tier but I'm always matching with Indonesia lobby on my wifi network but on my mobile data network I'm matching with normal India lobby what's the matter with wifi network.

[rare kestrel]

my twitter account has been deleted an can not usable (not recoverable) i can play still play on Android but cant play on my ios Devices . what can i do?

[vagrant onyx]

@rare kestrel Unfortunately there is no way to log in throw google play games on ios

[safe lily]

Hackers

[rare kestrel]

@rare kestrel Unfortunately there is no way to log in throw google play games on ios
@vagrant onyx

my friend HOW can i unlink the deleted twitter account

[storm flume]

Hello, @safe lily!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[safe lily]

I know this discord server is literally pointless to anyone trying to help

So shut up

[vagrant onyx]

Follow the bot message @safe lily

[safe lily]

Why don’t you piss off

Why bother

The game isn’t worth playing anymore

[vagrant onyx]

@rare kestrel there is also no way of that
Sadly

[safe lily]

These people have killed me 3 times

Every time through a wall or from 200 to 300 meters away by full auto firing assault rifles

[vagrant onyx]

@safe lily there is on official statement that Tencent are banning hacker even vip hacks
and also that they said not them to support hackers

[safe lily]

@vagrant onyx that’s just no true sadly

The games plagued with hackers they just have a joke of an anticheat

Just look up aimbot script PUBG mobile

On google

[vagrant onyx]

@safe lily they could have a way for anticheat ( i rather not to talk about it )
but Tencent are banning them

[safe lily]

These people had the audacity to join a scrim I was hosting

I don’t mind it in customs but in competitive play this is unacceptable

[rare kestrel]

@vagrant onyx there must be a way to unlink. cause twitter is deleted as a unrecoverable. pubg mobile customer support they can do it but not want to help me.

[vagrant onyx]

@safe lily i am not sure about your scrim and what happen with you
but people could join scrim if they have your room id and pass

[safe lily]

They need a casual and competitive queue to bring back more players

@vagrant onyx idk how they got it that’s the issue

These people are in conqueror but when they played in the scrim they did horribly 2 games in a row and the next game they killed like 20 people

I know for a fact they are cheating

[vagrant onyx]

@safe lily 👍🏼

[safe lily]

I reviewed footage from the scrim and saw Rhett snapping on to people through walls

[rare kestrel]

@somber solstice @neon patio My Pubg mobile nick name:   EmreDemir  -   id : 5180484295

my twitter account is deleted and unreacable and unrecoverable. i need unlink twitter account from my pubg mobile account cause i cant playing.

[night cloak]

@rare kestrel i don't think u have enough chances of getting it unlinked but yes let's see what the senior staffs say about it :)

[rare kestrel]

there must be a way. i think it is not impossible to unlink. @night cloak

[night cloak]

Maybe try contacting twitter support?

Though i feel u should wait for someone among the staffs to reply you

[rare kestrel]

i have already try this they Said "deleted accounts recover is impossible"

[vagrant onyx]

@rare kestrel if you delete or disable your twitter account ( that wont unlink it from pubgm )

[bleak jasper]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bleak jasper. Remember to read through #faq before asking questions in the support channels.

[vagrant onyx]

@bleak jasper what is it ?

[bleak jasper]

i lost my 5000 battle coins when i buy 500 uc pack from battle coins shop. it show some network issues and i lost my battle coins and i don't get any uc pack

[rare kestrel]

i did not disable for unlink. i disable it for not using. then when i need this to login with ios Device, i learn this i cant login 😥

[vagrant onyx]

@rare kestrel i did told your issue to the staff wait for a reply to confirm

[rare kestrel]

may the staff want to learn that. i can still play the game with my Android Devices with Google play games account. @vagrant onyx thank you friend im waiting for reply

[bleak jasper]

@vagrant onyx kya aap khuch krsakte ho ?

[vagrant onyx]

@bleak jasper english

[storm flume]

Please do not use any other language aside from English in this channel, @bleak jasper. Refer to #613267301243944960 for language channels.

[bleak jasper]

@vagrant onyx can you help me bro ?

[vagrant onyx]

@bleak jasper yes what is it ?

[bleak jasper]

@vagrant onyx i lost my 5000 battle coins when i buy 500 uc pack from battle coins shop. it show some network issues and i lost my battle coins and i don't get any uc pack

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @bleak jasper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hoary yoke]

Help

[bleak jasper]

@storm flume but customer service not replying me

[rare kestrel]

customer service is not answering in game or in mails or here or anywhere

[somber flicker]

when new update

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @rare kestrel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

From the staff @rare kestrel

[rare kestrel]

but this is nonsense. twitter Said "deleted accounts recover is impossible" . YOU says we are not assist to unlink. what Will i do? there is no twitter account like that.

the game linked to "non-account"

[barren warren]

Hello i want to report a teamup player

[vagrant onyx]

Follow this @barren warren

[storm flume]

Hello, @barren warren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

but this is nonsense. twitter Said "deleted accounts recover is impossible" . YOU says we are not assist to unlink. what Will i do? there is no twitter account like that.
@rare kestrel

the marked it true

[rare kestrel]

listen my friend. pubgm support not assist to unbind for not help to hackers to steal an account. i UNDERSTAND. this is true.

but i have the mail. i can still playing with Google game play.

i can prove hpw they wavt to i am the owner of this account

[vagrant onyx]

@rare kestrel keep playing in android

listen my friend. pubgm support not assist to unbind for not help to hackers to steal an account. i UNDERSTAND. this is true.
@rare kestrel

they will help you to revoke access on that account to prevent the hacker from playing in that account

[rare kestrel]

omg you gotta be kidding me. ios play is not the only problem my friend. someday if i lost my Google account acces i Will lose my game completely. i Will lose all of my buys skins game saves etc.

Ok whatever. they wont help me. but all of you know my problem is nonsense

[vagrant onyx]

@rare kestrel okey

omg you gotta be kidding me. ios play is not the only problem my friend. someday if i lost my Google account acces i Will lose my game completely. i Will lose all of my buys skins game saves etc.
@rare kestrel

yea that true

[rare kestrel]

so. Despite all this nonsense account problem and all this nonsense pubg support. i love play this game and i hope i wont lose my game.

@vagrant onyx thank you for your interest my friend

[weary abyss]

@vagrant onyx Any informations about the date of the next Star Challenge?

[vagrant onyx]

@weary abyss crew challenge ?

[polar marsh]

@floral merlin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[winged umbra]

Maybe not the best place to ask but not sure where else to go :/ how can I get my nickname like this?

[fleet carbon]

Game guru

[polar marsh]

@limpid roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary abyss]

@vagrant onyx no,Star challenge PMSC

[obsidian summit]

@winged umbra just type each letter and give ī between each letter

[polar marsh]

@obsidian summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[weary abyss]

@polar marsh i have a question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @weary abyss. Remember to read through #faq before asking questions in the support channels.

[winged umbra]

@obsidian summit Thank you

[polar marsh]

@tidal pagoda:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@winged umbra there is a keyboard to do this

@weary abyss try to ask in #pmco

[weary abyss]

@vagrant onyx ok, thank you

[winged umbra]

@vagrant onyx ,it says name cannot exceed 14 characters.. And it doesn't, any way to go around this?

[vagrant onyx]

@winged umbra you might cant have more than 14 characters ( its game side rule )
i will let you know if i get any info about this

[normal fulcrum]

@winged umbra Some special character uses more than 1 space. Because of this, you get pop up saying limit exceeded

[rustic sentinel]

In lobby there's showing 80 pings but when i start a match so it increase to 968ms, only wifi users are facing this bug.

[blazing saddle]

@rustic sentinel Contact your network service provider or switch to a different network.
Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

[hot pilot]

How much they will take to solve the problem

[blazing saddle]

@hot pilot They will contact you once the issue you are facing is fixed.

[hot pilot]

So they accept

??

[blazing saddle]

Wait for their response, @hot pilot.

[hot pilot]

Thnks❤️

[polar marsh]

@boreal lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I nerd help with problem of facebook

Need*

[vagrant onyx]

@night cloak what is it

?

[night cloak]

Can you come voice

To tell you

[vagrant onyx]

@night cloak not sure about this

[night cloak]

It much to tell

About the problem

[glossy sable]

You can type it or use voice recognition to type it out if you're lazy.

[night cloak]

@glossy sable how can I do voice recognition

[glossy sable]

Depending on your phone's keyboard.

[night cloak]

Problem with my account pubg mobile because I lost my account Facebook and I can t login on my account

I have screens of all purchases and some screens of game

[glossy sable]

You have to retrieve your Facebook account with Facebook support.

[night cloak]

Is deleted

I can t

[glossy sable]

Is it the only social media account you linked to the game?

[night cloak]

Yes..

[glossy sable]

And it has been deleted by Facebook?

[night cloak]

Yes

[glossy sable]

Sadly there is no way to recover it.
You can still try to contact the in-game Customer Support with the proofs and try to explain them the situation, but it is very unlikely it will work.
Still worth the try, though.

[marsh oriole]

Hi

[night cloak]

@glossy sable I played on emulator and maiby she get saved on the account goggle?

Google?

[glossy sable]

Can you reformulate the sentence?

[marsh oriole]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @marsh oriole. Remember to read through #faq before asking questions in the support channels.

[night cloak]

i played pubgm on emulator and i think maiby my account she saved on google play accoun

account

[glossy sable]

Try it, then.

[marsh oriole]

My phone was hacked by Hacker and I can no longer control my device, now I deleted the old version of the phone and now I set up the control, but I played even with my accounts and activated illegal programs and sabotaged my account until I pay because until my device is launched but I have not agreed Something and delete all my belongings, please re-account because I love PUBG and respect your policy very much, please reactivate my account so that I can enjoy playing again Thank you

[vagrant onyx]

@marsh oriole contact customer care

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @marsh oriole. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[tame flax]

anyone one can help me please ?

[marsh oriole]

where

[glossy sable]

My phone was hacked by Hacker and I can no longer control my device
That's an old story I didn't hear in months, lol. Last time I've heard it I was still a contrib.

[vagrant onyx]

@tame flax what is it

@marsh oriole go to #faq read sub point 5.3

[tame flax]

@vagrant onyx brother when i play normally like playing game with mic off the game will be normal and getting good frames per seconds but when i turn on my mic it start getting framedrop after 2-3 seconds nd start getting low frames while shooting

@vagrant onyx it is like mic off no lag mic on lag

please help

[fluid cove]

5716890975
5686471265
6718235006
6705150083
Please report and ban these hacker/cheaters .They are pushing rank and now they are in ace 9star ..😲 Imet them 3 times today..please ban their ids🙏

[vagrant onyx]

@tame flax when does this happen to you
please log out from your account and do hit repair button ( and do rest all settings and routine repair )

after
try to lowest the graphic And frame rate and try again

@fluid cove follow the bot message

[storm flume]

Hello, @fluid cove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tame flax]

@vagrant onyx brother i play on potato graphics like blur type graphics nd it still lags

@vagrant onyx i don't know it's my phone fault or pubgm

[polar marsh]

@summer sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fluid cove]

@storm flume how they are in High tier like ace.They bypassed the report system,the report we gave cant reach to you..

[vagrant onyx]

@fluid cove use the link if you have Evidence

[night cloak]

How to get free rename card?

[polar marsh]

@warm arrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

@night cloak You can a free rename card from progress missions

[night cloak]

Already done @sick shale

Any others method?

[vagrant onyx]

@night cloak no ( you can get one from crew shop but kinda not easy )

@night cloak i have 10 rename card

[night cloak]

@vagrant onyxohk

[vagrant onyx]

@night cloak i am not sure how do i have 10

@night cloak what is it ?

[night cloak]

Any other method

[sick shale]

I think there's a rename card in some event for players who have not logged in for 2 weeks @night cloak

[night cloak]

Ohk @sick shale

[sick shale]

I'm not sure about this, let me confirm it

[night cloak]

@sick shaleafter confirming please help me

[vagrant onyx]

@night cloak visit this link https://m.facebook.com/help/103873106370583

[balmy urchin]

My friend told me if I don't log in pubg mobile for 7 days. They will give me a free raname card. (I'm not sure about that)

[solar spoke]

really?

[night cloak]

If anyone has confirm please dm me

[vagrant onyx]

@night cloak what you mean

[normal fulcrum]

@night cloak You can get rename card from crew shop after getting crew points

[vagrant onyx]

@night cloak photo id ?

@night cloak if your ID match with your account record facebook will likely undisable your account

ID like your passport or license or ID card

Welcome

@night cloak yes ?

Okey

@night cloak you mean facebook ?

@night cloak facebook support will send you email about it

@night cloak your are welcome again

👍🏼

@night cloak yes

[iron basin]

Can anyone explain me why pubgm is suspending accounts playing legitly on phoenix os?.
M not a phoenix os user,m here for some infos coz lot of my friends use phoenix os coz they don't have a decent system to run gameloop efficiently.

[vagrant onyx]

@iron basin dont use phoenix os

Please only use gameloop

[night cloak]

Or any third party

[iron basin]

I don't use it,read what i wrote

[night cloak]

Like nox os

[vagrant onyx]

@iron basin its not recommended to use any other

[iron basin]

Can I get a proper thread explaining the issue

[vagrant onyx]

Head over @iron basin #emulator-support than

[onyx cairn]

The issue is hidden in your first sentence @iron basin. "Legit on phoenix OS".
Kindly read through #faq as PUBG MOBILE doesn't support third party applications or platforms.

[vagrant onyx]

@iron basin using unofficial app or any third party that does not support with the game developer will lead your acc get ban

till them to upgrade there emulator

Please head over #emulator-support

[proven scaffold]

@vagrant onyx why pubg still not revoked access of fb link?

It's been a week or long

[vagrant onyx]

@proven scaffold they receive your info
revoke might take up to 90 days

They will contact you again

[lavish estuary]

Do anyone have idea how can i advertise in PUBG mobile ?

[night cloak]

?

[onyx cairn]

Fortunately no one can. @lavish estuary

@night cloak check your connection, please and try it later again.

[night cloak]

I check it

I use VPN

But everytime server is busy

[onyx cairn]

We do not recommend using VPN.

[fringe gate]

when I open the game from the emulator, something happens and the computer shuts down please help 😦 @somber solstice @light trout @night cloak @lime juniper

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @fringe gate.

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312
@night cloak

[fringe gate]

@storm flume thanks

[night cloak]

This dude cheating in KOREA version aimbot wallhack car speed and ...
Please do something

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[elfin jackal]

My friend is currently level 58 For the Royal Pass, do you think he can reach level 80?

[blazing saddle]

@night cloak Do you hear your teammates' voice?

@elfin jackal If you complete all the missions, and have purchased the RP, you can reach level 100.

[elfin jackal]

My friend's concern is only level 80.

[blazing saddle]

@night cloak Are you using a bluetooth headset?

Does this issue happen with any other wired headsets, @night cloak?

[night cloak]

🤬

[blazing saddle]

@night cloak Reload the page, it is working fine.

[night cloak]

Not work

It's so ridiculous

[blazing saddle]

@night cloak See?

[night cloak]

Not go to next page

[echo mortar]

Is there any way to upload a custom avatar on pubg mobile? Like i wanna change my custom avatar to not show my facebook profile picture anymore but i want a naruto character ahah. Any help?

[night cloak]

Here's the support channel? Alright, Guys. Me and my friend played a squad, He started Throwing on me granades and bombed me to Death. it didn't show me If i Wanna make his merit lower. Please fix it!

[blazing saddle]

@echo mortar Upload a custom avatar as a Facebook profile picture, then. No other way to get a custom avatar, other than those present in-game.

[analog sinew]

Does ultra and low audio have any defference ? Does it effect the 3D sound?

[blazing saddle]

@night cloak You can report the user to the in-game support and they will take the necessary actions.

[night cloak]

@blazing saddle BTW, I lost my Other account On iPad, and i don't know why. I haven't use hacks or cheats

People reported me cuz i was pro

[blazing saddle]

Accounts are suspended only for violation of game ToS, @night cloak.

[analog sinew]

Hey can anyone that no the answer to ma question answer plz

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@analog sinew There are a lot of differences including but not limited to, audio quality, audio frequency and other settings. It does not lower the quality of 3D sound.

[onyx cairn]

He's a human, not a machine, so wait.@night cloak

[blazing saddle]

@night cloak It may be a hardware related issue. Kindly check if the issue persists even after using a wired headset.
Discord voice chat and in-game voice chat do not work in the same way. Discord uses voice call feature, while the game doesn't.

The in-game voice chat goes into call mode only when using a wireless headset, but it does not happen when using a wired one. You can check if the issue persists even after using a wired earphones or headphones.

[night cloak]

Fix lucky air drop every day with good skins .. so we can buy !

[blazing saddle]

@night cloak Nope. If a user who is never used any unfair means of gameplay gets reported multiple times, they will never be suspended.

@night cloak You can use #old to send suggestions and feedbacks regarding the game.

[analog sinew]

Does ultra and low audio have any defference ? Does it effect the 3D sound? Can i hear foot step better with ultra audio?

[blazing saddle]

Already answered you, @analog sinew.

Yes, you can hear footstep sound better with ultra audio.

[analog sinew]

@blazing saddle thank alot man. I didnt see it.

[hearty coral]

I cant use Google play credits to pay for the pass again???

[blazing saddle]

You can, @hearty coral. Contact Google Payment support if you are facing issues related to purchasing UC. You can also use this website if you are facing purchase issues via in-game:

http://www.pubgmobile.com/pay/

[night cloak]

@blazing saddlek. I wasn't hacking.

[quartz crest]

@blazing saddle

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quartz crest. Remember to read through #faq before asking questions in the support channels.

[quartz crest]

my account was stolen

[zealous valley]

Help here.

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
@quartz crest

[vagrant onyx]

@zealous valley what is it ?

[zealous valley]

Idk how. Bt my pubg id has 2 account linked... My Facebook and the googlw one is someone's else... Idk bt he can access my accounts with his google one. Coz both linked into same account

I try to unlike that unauthorised google account frm my pubg id bt i cant

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @zealous valley. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[zealous valley]

Like 2 people using it

Mw and hum

[storm willow]

Follow machete 2.0 instructions

[zealous valley]

Okay

[vagrant onyx]

@zealous valley i know what you trying to say
But its not possible

[zealous valley]

It is

Like.. My fb is linked.. Bt the Google account linked is not mine

[thorny bolt]

My PUBG account linked with gmail and Facebook, my gmail has been hacked how can I unlink it

[zealous valley]

I checked all my google account

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @thorny bolt. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[vagrant onyx]

@zealous valley its not possible to remove linked methods ones linked in english global version

[zealous valley]

Mean.. Someone took my pubg account and link his account too

And now even after changing passof fb... Dont work as he access it with his google

[vagrant onyx]

@zealous valley @thorny bolt hey please follow this if you have still access to the other log in method

[zealous valley]

No.3

Like what? Game name and id name?

@vagrant onyx

[vagrant onyx]

@zealous valley your name of your log in method

[zealous valley]

Fb?

[vagrant onyx]

Like facebook and twitter

Yes

[zealous valley]

Cool.. Ans another name?

Like ingame one?

[vagrant onyx]

@zealous valley this method wont remove linked its going revoke access so in the one you want will not be able to log in again

[zealous valley]

Mean i cant login into my own account

🙄

Explain sir

Im playing since season 2..

[quartz crest]

I cannot log in to the pubg account that I connected with facebook. A few days ago someone stole my facebook account and got it back with my phone number, but I cannot log into my pubg mobile account.

[zealous valley]

And few days ago... An unauthorised login occur... It let enter a new id into my lvl 10 clan... Transfer my leaderahip

And now stealing clan lvl 10

[torn bay]

How can i report to be appealed

[vagrant onyx]

@zealous valley what log in method you have linked to pubgm ? And which one you want it to be revoked ?

[zealous valley]

Mine if Facebook

Bt i never linked my google account

Bt it has a google account already linked

[vagrant onyx]

@torn bay contact customer service if possible

[storm flume]

Please refer to subpoint #5.3 in #faq for further information, @torn bay. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[quartz crest]

@vagrant onyxI cannot log in to the pubg account that I connected with facebook. A few days ago someone stole my facebook account and got it back with my phone number, but I cannot log into my pubg mobile account.

[zealous valley]

@quartz crest u didnt had ur google linked?

Maybe.. He took ur account... Linked his google.. Then unlink ur fb and access it with Google and linked his fb with it

[quartz crest]

No

[zealous valley]

🙄

Same thing happen hwre

Bt i can access

Coz i changed my fb and revoke authority before he unlink my fb

My account is used my 2 people... Me frm fb.. And other guy frm his gmail

[quartz crest]

@vagrant onyx help

[covert grail]

Yore.

[vagrant onyx]

@zealous valley he cant unlink the fb ones you linked it

@covert grail hey how can i help you

[zealous valley]

Bt see utube.. Says u can unlink

[polar marsh]

@covert grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous valley]

Bt u need that id with u to unlink

[vagrant onyx]

@night cloak hey

[zealous valley]

I check it on utube.. Says u can unlink id 🙄

Bt u need to access that id first.

Whixh is real problem

[vagrant onyx]

@zealous valley KR or vn is possible to unlink

global english version not possible

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @covert grail.

[quartz crest]

@vagrant onyxcan you help me

[covert grail]

Yore

[night cloak]

Fùçķ pubg mobile

[covert grail]

Can i tell u in pm private message?

[night cloak]

Ok

[storm flume]

Please refer to subpoint #2.5 in #faq for further information, @zealous valley. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[torn bay]

How can i report to be appealed

[zealous valley]

Ok

[vagrant onyx]

@covert grail maybe

[storm willow]

@covert grail use emulator channel and get support there, assign role from #613267301243944960

[quartz crest]

@vagrant onyx @storm willowcan you help me

[covert grail]

I have The role already

[vagrant onyx]

@quartz crest what is it ?

[storm willow]

@night cloak language bro

@quartz crest do you have access to one linked account ?

[quartz crest]

@Yore Safe VRTI cannot log in to the pubg account that I connected with facebook. A few days ago someone stole my facebook account and got it back with my phone number, but I cannot log into my pubg mobile account.

[night cloak]

@vagrant onyx someone was racist about me in DM. Where can i send Screenshot?

[covert grail]

@storm willow But i cant say it because if i say it i will be muted so i wanted to tell anyone in pm.

[quartz crest]

only one account connected facebook tu @storm willow

[vagrant onyx]

@quartz crest please contact customer care how you cant log in can you provide screen shoot when you try to log in ?

[storm willow]

Did you read #faq 2.5 @quartz crest

[vagrant onyx]

@covert grail i know but do you use GFX tool ?

[covert grail]

No.

I said to u with emulator.

[storm willow]

use updated game loop on windows os @covert grail

[covert grail]

i have gameloop updated and i'm in windows 10

[vagrant onyx]

@covert grail do you get message say your acc is frozen please update your emulator ?

[polar marsh]

@covert grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

Please use #emulator-support

[quartz crest]

I read @storm willow

[storm willow]

That’s the best procedure to follow, we can’t do anything more than that @quartz crest

Contact customer support

[vagrant onyx]

@quartz crest you saying that you cant log in on pubg mobile can you provide account

[torn bay]

Someone answer me How can i report to be appealed

[night cloak]

@torn bay to appealed for what?

[torn bay]

My account

[quartz crest]

@storm willowi have my account google payment history account was stolen

[storm willow]

@quartz crest as said earlier you need to talk with ingame customer support or write to their mail.

[night cloak]

@torn bay please explain your issue clearly

[storm willow]

@torn bay same as above for account suspension issue contact Customer support

[vagrant onyx]

@night cloak what ?

[quartz crest]

I don't know how @storm willow

[vagrant onyx]

I am. A bit busy

@night cloak

[storm willow]

[e-mail] this ID or in game support. @quartz crest

read above message

[quartz crest]

I read

[storm willow]

only customer support can help on the issues such as revoke access and suspension issue!

@quartz crest then kindly follow it

[quartz crest]

@storm willowCan't I get it back if I gave you an account id?

[storm willow]

@quartz crest do you want me to translate in any other language ?

[quartz crest]

Yes Turkish

[storm willow]

erişimi iptal etme ve askıya alma sorunu gibi konularda yalnızca müşteri desteği yardımcı olabilir!

@quartz crest

[e-mail] this ID or in game support. @quartz crest

[quartz crest]

Müşteri hizmetlerine neden bağlanabilirim @storm willow

[storm willow]

yukarıdaki posta kimliğiyle @quartz crest

@night cloak you may google it

[quartz crest]

Benim şu anda pubg hesabım yom nasıl destek ekibine mesaj yolluyacam

[polar marsh]

@quartz crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

Please do not repeat the same issue, I have already send the mail ID @quartz crest

[spring void]

@quartz crest you can dm Storm Breaker#3280 instead of using this channel or use #481207198085677057

[tall vector]

Hi I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tall vector. Remember to read through #faq before asking questions in the support channels.

[tall vector]

I'm facing the issue of automatic shoot in tdms n classic matches n it happens often plz help me solve this it started frm recent like this

[storm willow]

Try repairing you client

[tall vector]

I repaired it 3 4 times n no change

Ther is no mose problem also automatic shoots n cnt stop it fr 10 or 15 secs

[storm willow]

@tall vector is your ping stable ?

[tall vector]

Always stable 20 or 30

It started recently this iissue my teammate also faced it in earlier season

[storm willow]

that happens while ping spike, try on alternate network

[tall vector]

Nah I'm playing from same network since 1.5 years

Why suddenly?

[storm willow]

Reinstall the app if problem persists, If you feel that’s a bug, record a small clips and explain the issue in #old

[tall vector]

I reinstalled gameloop many times

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tall vector.

[storm willow]

@night cloak please stop repeating same question again and again

Contact customer support

[tall vector]

Wht shl I do?

[storm willow]

@tall vector follow machete 2.0 instructions

[tall vector]

How to I didn't get it

I did not find the @emulator

[storm willow]

[e-mail] this ID or in game support

@night cloak

[tall vector]

I did not get how to react to tht ?

[storm willow]

Click L for lite and E for emulator

[tall vector]

Wher here?

[storm willow]

Did you read the instructions by machete?

[tall vector]

I cnt type anything ther no option to write

S I did

I went to it

[storm willow]

you don’t need to type. Just react to the message

[tall vector]

S I have presses the message ther is no option of it getting react

[storm willow]

L or E

[tall vector]

Yep I know wht react means but ther is no option its just a messge

[storm willow]

Let me check

@tall vector using iOS ?

[tall vector]

No android

[blazing saddle]

@tall vector Kindly request to get assigned the role in #discord.

[vapid wraith]

Helo i can't login from facebook in pubg mobile i never hacked or anything like that and my lvl is 53 internet connection is good no issue with that as well password also correct i have repaired pubg emulator but still can't login help me

[noble ether]

Developers why u r not fixing smoke glitches

[storm flume]

Hello, @noble ether!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @vapid wraith.

[vapid wraith]

@storm flume didn't understand what you said what is E that you are mentioning above

[storm willow]

@night cloak wait for their reply and please do not tag community team

[spring barn]

@vapid wraith press this emoji in reaction in #613267301243944960 to get access to emulator section of pubgm server

🇪

[storm willow]

if you have send the email, wait for response

[vapid wraith]

@spring barn thnx

[spring barn]

No problem

[vapid wraith]

What is slowmode enabled thing in my discord app

[spring barn]

@vapid wraith u can only send 1 message for specific amount of time the slowmode has.to stop people flood channels with spam

U can ask this server s discord related queries in #discord

[blazing saddle]

@hasty sorrel Do you wish to report the YouTube video?

[rustic kelp]

Hi

I need administrator

[polar marsh]

@rustic kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sacred sierra]

Hi guys

When i want go to pubg mobile lite puts me out from game ! What i have to do??!

[night cloak]

HELLO

I from turkey

[sacred sierra]

Meraba

When i want go to pubg mobile lite puts me out from game ! What i have to do??!

[storm flume]

Assign yourself the <@&489775622923616277> role by reacting to :regional_indicator_l: in #613267301243944960 to obtain access to PUBG MOBILE LITE related channels, @sacred sierra.

[blazing saddle]

Get the role and ask in #lite-support

[mild saffron]

My clan leader got banned permanently

[blazing saddle]

And?

[mild saffron]

Im the only active member of the clan

I want to be leader

Help

@blazing saddledoc help me

[blazing saddle]

After a certain period of inactivity of the leader, the clan leadership is automatically changed to the most active player.
Kindly contact the in-game support regarding this issue, @mild saffron.

[quartz crest]

Hey hello mod

need mod

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quartz crest. Remember to read through #faq before asking questions in the support channels.

[night cloak]

hello there i'am a pubg mobile streamer and youtuber playing from season 1 and now there is a lot of cheaters after the Jailbreak for iOs 13 was released can someone help me how to report cheater with videos proof ?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

thank you so much

if i report a player are they going to see his teammates ?
i'm asking because they are all cheater and if it's needed i can make 4 different reports

[merry sandal]

The people reported are investigated, @night cloak. So it is recommended to report them individually.

[cosmic gazelle]

This top 100 players owns pubg..hacking not gettinf banned..devs are not so interested to check on them

[night cloak]

i took a video so i have proofs for the whole team so they should ban them 🙂

[merry sandal]

If you are not looking for support, @cosmic gazelle, please move to thr discussion channels.

[rain flume]

when you fix the lag on Android devices when there is a lot of enemies close or car coming up 😕😐

[wise matrix]

Where should i send video proof?

[trail karma]

On my iphone 6s each time i enter a match it says “device is in silent mode” but i dont have it in silent mode

[polar marsh]

@tepid kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[plucky violet]

After subscribe prime membership why not get a 150 uc ...??? Only got 5uc why @onyx cairn

@peak vessel

[dusty prism]

Hi

[night cloak]

@plucky violet You will get 150 UC over the 30 days period. 5 UC a day. Prime is a monthly subscription service.

[dusty prism]

Hi

[night cloak]

@dusty prism Hey! How can I help?

[dusty prism]

My email was hacked by an unknown person and logging into my account how can you help me

[delicate token]

🙁

[slate dock]

hello

[night cloak]

@dusty prism You need to recover your linked method. Was it a Google account?

[delicate token]

اكو عرب بالسيرفر 🙁

[storm flume]

Please do not use any other language aside from English in this channel, @delicate token. Refer to #613267301243944960 for language channels.

[dusty prism]

It takes me out of my account

[night cloak]

@dusty prism Is it a Google account?

[dusty prism]

He changed all mail

[plucky violet]

Total 150 comes in it or 300 @night cloak

[dusty prism]

There is a private email on Facebook

[night cloak]

@plucky violet 30x5 = 150.

@dusty prism So, it is a Facebook account which got compromised?

[dusty prism]

Yas yas goovle

No gmail that he stole

[plucky violet]

If we buy that uc from midsbui then the account will not be closed.

[dusty prism]

Your Gmail account has been hacked

[night cloak]

@dusty prism Do you still have access to the game? Using a different link method.

[dusty prism]

Yas

I can

[night cloak]

@plucky violet Purchase using this link https://www.pubgmobile.com/pay/ and there won't be any issues.

[split bramble]

Hi @night cloak

[dusty prism]

I can access the game via Facebook

[split bramble]

I have an in game points anomaly with one of my friend. Do you guys look into that here?

[plucky violet]

Thanks you so much @night cloak

[night cloak]

@dusty prism You need to contact customers support in game. There could be a bot at the beginning providing FAQ answers. But this reference screenshot might come in handy: https://cdn.discordapp.com/attachments/481207746406907905/672412747266261032/StitchIt_20203001051957_769.png

@split bramble We don't look at account related issues. if you have general inquiries, do let us know.

[feral prairie]

Hi. I have a question. When is the results for the doctor event comes out ? They said 10 winners will be picked. I have participated in it.

[night cloak]

@feral prairie No ETA at the moment.

[feral prairie]

Okay.

Ty!

[night cloak]

Trio at duo ! Ban?

[versed mantle]

Why i dont have "team up 2+2" event like all my other friends?

[raw herald]

Probably you have your region set outside of MENA @versed mantle

[livid rain]

Hi

Please help me link my pubg with mail

I tried to link through email , but it seems that I m not getting any verification mail in my inbox

@polar marsh @dense gust

Thank you, it's done😊

[polar marsh]

@mental crescent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[versed mantle]

@raw herald oh ok, my game region is in China

[vagrant onyx]

@mental crescent your friend acc disable ?

[mental crescent]

Yes bro

[vagrant onyx]

@mental crescent he need to contact facebook support

He wont be able to play pubgm

[mental crescent]

Ohh but is there no other way to get his acc?

[vagrant onyx]

No @mental crescent

The legit way is to contact the media support for the facebook

[mental crescent]

Ok thank you sir for your response😇

[vagrant onyx]

Welcome

[raw herald]

Yes the 2+2 is only for MENA region. @versed mantle

[tardy ingot]

Why is that?

[versed mantle]

@raw herald it works now, thank you 😃

[raw herald]

You're welcome

[polar marsh]

@patent vessel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tranquil girder]

hello i was from pubg id: 5125058807 facebook was stolen, please cut it from social media and transfer it to my guest account.

this was my account

please transfer as soon as possible

[wicked nymph]

HI

i have problem

[night cloak]

n3adin yemakom ya nqocha w nik hatchoun yemakom li khdem rab lpubg heda nik hatchoun yemak

@lilac wigeon

[lilac wigeon]

@night cloak Mkawed hhh

[velvet bone]

No loot in Sanhock!!! Please fix this stupid bug!!!

@warm wren

Deal with it now!

[wise ravine]

I wanna help plz

Helllloooo

Ahhhhh

Where is the support? I do not see it

[velvet bone]

@wise ravine The admins are busy having a big party!

[polar marsh]

@wise ravine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[river crane]

Hi

Guess everyone is sleeping

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @river crane. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint 2.5 in #faq for further information, @tranquil girder. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@࿙«𝕊7𝕊_𝔹𝕆𝕆𝕄𝔹»࿚#0904 please state your issue

[cobalt granite]

”Unable to join multiplayer matches because you have less than 60 Merit Please maintain good conduct to raise your merit” what does this mean

[storm willow]

If you kill your team mates merit is reduced accordingly

[cobalt granite]

It was by accident

So how do I play again?

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @cobalt granite. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@cobalt granite follow above instructions and merits are reduced only when team mates report you. Once you kill them they will get the option to reduce your merit. Play solo match to reach 60

@velvet bone feedback Goes here #old

[cobalt granite]

How do Ik what my merit is

[storm willow]

@cobalt granite it’s in your profile - tier overview

[cobalt granite]

I don't see it

[storm willow]

Tier overview - left side

[cobalt granite]

Bruh

Is 40%

How long it take to get to 60

?

[polar marsh]

@tough flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@cobalt granite Click the ? Symbol in merit it will explain

[cobalt granite]

Smh

How is it my fault when my teammate ran to my nade like an idiot

Then have the nerve to report me

[storm willow]

you should ask them

[unborn steppe]

Are they planning or anything to remove vikendi cause adding new map or something ?

[cobalt granite]

Can you get merit from tdm

[tranquil viper]

I've reported these hackers for weeks now. They still lead the leader board. Way to go!

[storm willow]

If you don’t see those announcements from official social media or from #news - then it is fake @unborn steppe

@tranquil viper they will be removed, if found cheating, may be the list isn’t updated

[unborn steppe]

Okk thanks

[storm willow]

@cobalt granite no only classic

[cobalt granite]

Solo taking ever to find a game

[tranquil viper]

@storm willowthey have been playing for weeks. Because of how small the FPP community is we keep matching with them.

[storm flume]

Hello, @tranquil viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tranquil viper]

@storm flumeive done that already as well, weeks back , reported them via the link. No use. It's frustrating for fair players like us.

[cobalt granite]

Maybe they are just good

[lofty tinsel]

It's in shop. But why "no source at the moment" ?

[gritty spade]

Can the word sniper not be blurred in game I’ve had atleast 5 games so far where I try to convey crucial information to my team that there’s a sniper and it puts them at risk when they don’t get that info from it being censored

[cobalt granite]

@storm willow bro I can't find a solo match

[storm willow]

@cobalt granite there is nothing I could do about it, playing solo match is the only option to increase merit. You may drop feedback about solo matching time in #old

@gritty spade post in #old please

@lofty tinsel it will be released later

[lofty tinsel]

@storm willow Today?

[blazing saddle]

@lofty tinsel There is no ETA. It will be announced soon.

[polar marsh]

@cobalt granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cobalt granite]

Does pubg terminate your account of use of a VPN?

[dense basin]

Anyone looking for a team to join?

[gritty spade]

I’m not that passionate about it

[cloud minnow]

@cobalt granite Tencent can't say ''VPNs are safe", because then they would be encouraging illegal acts.

[severe elbow]

Hello

[night cloak]

@cloud minnow using VPN is not an illegal act

[polar marsh]

@severe elbow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cloud minnow]

@night cloak What the staff meant by that is what leads to after using a VPN in some cases, keep in mind those are not my words.

[night cloak]

@cloud minnow u just can't use a VPN overlay or one that modified files. Your WiFi can have a VPN and thy can't do anything about it

[main terrace]

Hello

[storm willow]

https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312
@night cloak @cloud minnow @cobalt granite

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @main terrace. Remember to read through #faq before asking questions in the support channels.