questions

[frail mortar]

Hallo pubg

Please report 5726507382

Cheater

Yes

[storm flume]

Hello, @frail mortar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[frail mortar]

Magicbullit

[vagrant onyx]

@frail mortar ok follow the bot message

[frail mortar]

Ok

[crimson echo]

hi my account has been hacked I need help

[royal wadi]

hello any support here.?

[storm flume]

Please refer to subpoint 2.5 in #faq for further information, @crimson echo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[storm willow]

@royal wadi hey how can I help you ?

[inner moth]

bro i have some information about some hacker group in telegram

[vagrant onyx]

@inner moth that other case
try to report them to talagram support

[polar marsh]

@gusty ice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[simple spoke]

Hi

Anyone here

[royal wadi]

@storm willow hi bro i have a problem in linking account

@storm willow my facebook account has been deleted .. i want to unlink the account .. is that possible .. i want to play ios .. can support UNLINKING...

[tall river]

my account was completely banned for no reason. Please consider the officials who have a serious ban deficit in the game

[polar marsh]

@tall river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@royal wadi Account once linked cannot be undone

[tulip thistle]

How to disconnect with fb

[storm willow]

Read #faq 2.x series. @royal wadi

@tulip thistle Logout in settings!? It cannot be unlinked

[royal wadi]

@storm willow So what is the solution to this problem I want to disconnect Facebook connection was deleted. .. i do not want to play Andriod bro

[storm willow]

Try contacting customer support

[royal wadi]

ok tx hbb

[storm willow]

You can find their mail ID in above bot message (in ban screen ) @royal wadi

[royal wadi]

I talked to them but it was of no use np its ok TX HBB

@storm willow Bro do you think wll pubg add a feature unlink soon? or not.!

[storm willow]

No, @royal wadi that’s been disabled for purpose.

[royal wadi]

Why was it disabled is there a reason

[storm willow]

Already we could see lot of people getting scammed and losing their accounts. If they could unlink its will be lot more easier for scammer to steal it

That’s my thought logically, it’s there for a reason

[royal wadi]

@storm willow Well, but players have the right to protect their accounts .. my personal account has been deleted and I want to protect it. .. what do I do now for player rights? .... this is not good for Protect the rights of players ... i now what to do..?

[storm willow]

You may need to contact Facebook support to recover your account

[royal wadi]

My account was accidentally deleted

see DM

[storm willow]

You can link 2 social accounts to save your PUBG account

[royal wadi]

My account was linked by GMAIL AND FB

My account was linked by

gmail and fb

fb is deleted

[storm willow]

already said contact ingame customer support or The mail ID. We cannot help you on the issue. Only customer support can guide you further. Please don’t bring this issue again

[royal wadi]

i do not know i do .. i want to play ios

@storm willow There is no person of support to speak to me..!

[storm willow]

Arguing here won’t do any help. i had showed you the best possible solution to contact customer support.
We (discord staffs) donot have access to user information.

[royal wadi]

NP bro TX

[zealous ruin]

Hello I wnat support for PUBG mobile

What is this protection system for two players hacks aimbot every game I get them, please I want a solution I want to play
Id Hack's
Id : 5134583251
Id : 5331095613

[storm flume]

Hello, @zealous ruin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[zealous ruin]

I don't have videos for him I forget but him used aimbot

[real leaf]

Greetings

Today is very, very sad day for us all...

They hacked account of my teammate. We was playing pubg mobile since season 3 together. My friend clicked on some link, and he got hacked. Hacker disabled his facebook account, and he changed his password.

Here is his ID 5294284039.
His name was qualityNexsy. But hacker changed also his name.

He is waiting respond from facebook about his facebook account.

He invested more than 2000€ in this game, and as we, he love and live for this game. So please PubgMobile, help him, help us to take his account back.

Please Pubg.

[blazing saddle]

@real leaf You were already answered previously. Kindly do not repeat the same questions.

[wanton cove]

Help ! I can't purchase UC , tried in-game support without any help

[polar marsh]

@opaque star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@wanton cove If you are having issues while purchasing UC in-game, you can use this website to buy it:

http://www.pubgmobile.com/pay

[polar marsh]

@opaque star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wanton cove]

@blazing saddle I have balance on my google account and i want to use it , also i have 5$ discount code for pubg mobile purchases which i want to use

[buoyant ocean]

Why every hackers helping Thier teammates for rank pushing?

Indians crack the game I feel so sad😭😭 Conquer my dream

[full sparrow]

Can you kick this guy? ID 5726314129, he has KD =70!!!!! And he is shooting through !!!! How i can kick this CHEATER???

[zealous musk]

Need help

[polar marsh]

@frozen shore:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@fickle wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You can report cheater in game profile. If you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field, @full sparrow & @buoyant ocean;

• http://cheater-report.pubgm.cc

If you don't have videos or screenshots, you can report them in-game profile as mentioned by @storm flume, @zealous ruin.

[buoyant ocean]

Plz Pubg make strong anti cheat sytem like god level anti cheat system

[storm willow]

@zealous musk can do only 3 coupon redeem. Check the remaining 0/3 message below redeem option

[vagrant onyx]

@storm willow you tag the wrong guy

[storm willow]

@vagrant onyx lol thanks

Corrected. 😂

[vagrant onyx]

Welcome

@buoyant ocean me as you want the cheater to get banned ( and Tencent doing what they can on cheater )

To help stop cheater ( report them ) even if nothing happen ( something could happen later time )

[storm flume]

Hello, @buoyant ocean!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@loud stag:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[near folio]

Will premium crate time will get extend due to late update

Answer my question please admins it's important for me

[polar marsh]

@cedar nexus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How to get reedeem code?

[normal fulcrum]

@night cloak You can get redeem code by watching PMCO live on youtube

[zinc stone]

Where do i report Hackers and such with evidence

[storm flume]

Hello, @zinc stone!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hearty shard]

= = How can i fix this bug it drive me crazy for RP mission choose 1 from 3. I always end up have to do 3 from 3 because it not complete this bug is so annoy and waste time. :(

I'm try to contact support in game but only auto message there and always end the support . I event try to contact support by e-mail but they ask me to contact support in game which is auto message bot that help nothing

[little forum]

@hearty shardits not a bug

This are missions for those who have purchased RP

U Haven't upgraded RP yet

Mission which are hilighted golden in background are missions for elite or elite plus Rp @hearty shard

[hearty shard]

Thank you, Yes i know but previous one is complete and ready to collect i mean i plan to purchase RP next week so i do it preparing just like this

[little forum]

@hearty shardif u purchase the RP u will be able to collect those

[hearty shard]

Yes i understand but normally it complete and ready to collect when purchase RP

but this one said it not complete yet ?

[little forum]

When u will purchase it will be ready to collect

I understood ur point

[hearty shard]

Are you sure i don't want to jump to another 20kill i'm tired since it not easy for me 😦

[little forum]

@hearty shardno just chill and play the game don't worry

@hearty shardit will be ready to collect as u upgrade Rp

[hearty shard]

ok Thank you so i guess i will not go to miramar

i'm try do those 2 of 3 from yesterday

*tired

[coral maple]

My controls stop working every time I get near to an opponent please help

[pale scroll]

@little forumAre u that player on which the game is made???

[ocean hazel]

Where is the nearly NA SERVER from México?

Closer*

[polar marsh]

@frosty geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lucid dove]

Cars keep on sliding

It’s really annoying and it keeps on getting me killed

[remote cradle]

oyunuma denk gelen hılelı kısı ıcın gerekenlerın yapılmasını ıstıyorum.
Do what is necessary for the fraudulent opponent.

[storm flume]

Hello, @remote cradle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@lucid dove please post in #old

@coral maple what device you have ?

[remote sail]

hi I have a problem all my friend are showing offline and I cant send requests or receive req ..I dont know what is happening

😫 please help

[storm willow]

@remote sail im facing the Same issue.

[polar marsh]

@remote sail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@remote sail as I said I have The same issue

[remote sail]

oh ok

[distant kelp]

Same issue too

[river turret]

Same problem

[leaden socket]

My all friends are showing off

[river turret]

Oof

[leaden socket]

Cant receive request or send request

[obsidian dove]

same

i reinstalled whole game
cos why not
but still the same issue

[storm flume]

Hello, @tranquil sand!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[sand stirrup]

good morning i cant log in sometime tell me server not response sometimes error code

[stoic fable]

Can you gift outfits to friends?

[tiny swift]

Friend list glitch?

my friends are online but they appear that theyre offline

whats going on

[modern trellis]

Friend list not working!

[prisma widget]

@tiny swift same bro

[short grotto]

Friendliest is offline

[prisma widget]

@polar marsh ??

[night cloak]

Game gglitchyyy

[storm willow]

@stoic fable yes you can via shop

[abstract stump]

@short grotto Same bro

@tiny swift Same happened to me too bro

Can't able to send frnd req too

[wintry storm]

Server Dead ??

[abstract stump]

Nah.. Game glitch maybe

[night cloak]

Y is everyone offline in my friend list ?

All though they r online they r inviting also but I dont see anyone on

I restarted so many times and my internet is gud

[tiny swift]

@night cloak its the game itself

[light trout]

@tranquil sand It usually takes time for the security team to make sure if the player is really hacking.

[night cloak]

When fixable?

[stoic fable]

@storm willow how?

[lost veldt]

Igot that glitch too

[onyx cairn]

Hello everyone.

It's seems like some issues appeared within the
friends lists and team invitations.
Please wait patiently as the team investigates it to solve the problem as soon as possible.
We are sorry for any inconvenience.

[lost veldt]

Its maybe A trick if you want to play With your friend use room code

[storm willow]

@stoic fable Shop/ outfit and scroll down click 🎁 icon on bottom

[modern trellis]

@lost veldt room code?

[stoic fable]

@storm willow k thanks

[lost veldt]

Use local team

And create team

[naive steppe]

Hey i need help

My friendslist is 0

I tried changing wifi and using cellular and repairing the game

But it is still at 0/0

[storm flume]

#news

[naive steppe]

Oh thank you

[sand stirrup]

i cant log in .. tell me server nor respond

[clever wharf]

how to change sort of friendlist in Pubgmobile

@naive steppe same problem i have also

[sand stirrup]

??

[onyx cairn]

#news

[fluid leaf]

friend list not working :3

[turbid saddle]

hello I need help, my crew just disappeared (I am the leader)

[onyx cairn]

#news @clever wharf @fluid leaf

[clever wharf]

ok

[fluid leaf]

@onyx cairn ty

[fluid ore]

Um my friends list is lagging

[rancid shuttle]

In my pubg account why my friends not showing on friend list

[upbeat sentinel]

yes this is happening to a lot of users rn

[rancid shuttle]

But why it's happening? Is it bug or what?

[upbeat sentinel]

I'm not sure they said they were looking into it

[fluid ore]

Bruh

[rancid shuttle]

@onyx cairn daniel can you please say that when it will fix?

[turbid saddle]

My crew disappeared

[unique timber]

Merhba

[grizzled orchid]

@turbid saddle look #news

[mild locust]

Is there any fix for the offline bug?

[grizzled orchid]

Just log out and log in problem solved

[mild locust]

@grizzled orchid i tried it not working

[young kestrel]

I keep getting data error again and error wtf guys

[restive yew]

@grizzled orchid I tried doesn’t work

[polar marsh]

@young kestrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mild locust]

It did now

[restive yew]

@grizzled orchid I can’t login with Facebook for its said “revoke” or something like that

[mortal patrol]

Guys friend list problem fixed now. You can see in game.

[grizzled orchid]

Yes

[mortal patrol]

WinnerWinnerFriendListDinner

[vagrant onyx]

Its fixed

[soft pelican]

@neon patio hey I want to know if my team go through the next round in pmco?

[blazing saddle]

@soft pelican PMCO related queries should be asked in #pmco channel.

[blazing saddle]

@hot lion Update your Discord.

[hot lion]

Kk

[blazing saddle]

Oh wait.

[hot lion]

This is updated regularly

[blazing saddle]

You can have that feature only if your are an owner of your server or if you have manage webhook permissions.

Should have this enabled, @hot lion.

[hot lion]

How to go till there

[patent geode]

pls help me!

[blazing saddle]

Umm. You can get that once you have such permissions in your private server or any server you manage, @hot lion.

@patent geode Kindly use #emulator-support

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @patent geode.

[patent geode]

emulator support ?

[blazing saddle]

Yeah.

Get the role as instructed by the bot, then you'll be able to access #emulator-support, @patent geode.

[hot lion]

I can't type anything in #613267301243944960

[patent geode]

how do i take the role

[blazing saddle]

Go to #613267301243944960 channel and react to the 🇪

[sick shale]

@patent geode

[patent geode]

dont click

?

[polar marsh]

@limber glacier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[maiden tree]

Please fix that room error ☹️

Pubg community

[bold pivot]

Add controller please

[fathom hollow]

@polar marsh What are you say About That 😄

[fair bolt]

hello , please i need help

[night cloak]

Every Time I drive a Dacia.It get stucked Somewhere

[elfin chasm]

Game lag ?

Is it fixable? Game lag?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fair bolt. Remember to read through #faq before asking questions in the support channels.

[storm willow]

@elfin chasm read pinned message

[polar marsh]

@fair bolt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@inner moss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @inner moss.

[hazy magnet]

Hello sir

I need help pls

So here's what happened I sent 1000 taka = 11.78$ after that they said the uc will be in your account soon but it's been 2 days now they haven't sent me the uc nor the money back neither are they replying to my dms

From Midasbuy

Because gift card isn't available in my country

[polar marsh]

@graceful hound:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[elder wraith]

hi

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @elder wraith. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@elder wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral maple]

@storm willow iPad pro

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky crescent]

My Device is lagging

What I do to fix lag

[frank canopy]

Is the game ever gonna be improved to play normal games without thousands of pros in which you can't get a kill cause even before the 1st zone starts there's just half of the players

[smoky crescent]

How to fix lag #questions

I already tried it

But it doesn't works

[polar marsh]

@ornate plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky crescent]

Can using GFX tool is better

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @smoky crescent.

[smoky crescent]

How to fix lag?

[vagrant onyx]

@smoky crescent upgrade your device

[smoky crescent]

I already used #faq subpoint 4.8 and 4.9

[sand notch]

I need help. What happened is i have an account linked to my twitter then 2 days ago i wanted to open my account on another phone so i signed out from the first and opened it from the second phone (Only twitter) so when i signed out and log in again on my other phone using the same twitter account it logged in but didn’t show my real account it was like i am opening a new account like that my twitter was never linked to any old account and now i lost access to my pubg account because it was only linked to twitter

[coral maple]

This is starting to get annoying every time I get near to an opponent my controls just stop working I have done all necessary precautions but it is persistent I messaged support and then they tell me that it could be a server or application running in the background but I am playing on my regional server I can't seem to play A single game!! I have invested a lot of time and money on this game can there be something done about this problem

I'm using iPad pro

[viscid shore]

@coral maple lag depends on ur phone not the server u play on

[coral maple]

@viscid shore I'm playing NA and I'm using iPad pro

[viscid shore]

@sand notch try linking ur acc thro ur old phone to another social media acc like facebook or google if ur using android

@coral maple which one if iPads pro!😅

[sand notch]

@viscid shore the problem is that i already signed out from my old phone

[coral maple]

@viscid shore iPad pro 10.5

[polar marsh]

@vital wraith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[viscid shore]

@coral maple ur ipad specs should be good enough for a smooth gameplay, try repairing the game

@sand notch so u cant login again thru ur old phone!!

[coral maple]

I got this iPad just to play the game I don't have anything on it I have uninstalled and reinstalled many times I'm still having the same problem

[sand notch]

@viscid shore no i can’t log in again

So is there an admin support or someone i can talk with and give him all the information about the account and return it

[coral maple]

@viscid shore I have already repaired many times

[sand notch]

@somber solstice I need help. What happened is i have an account linked to my twitter then 2 days ago i wanted to open my account on another phone so i signed out from the first and opened it from the second phone (Only twitter) so when i signed out and log in again on my other phone using the same twitter account it logged in but didn’t show my real account it was like i am opening a new account like that my twitter was never linked to any old account and now i lost access to my pubg account because it was only linked to twitter

[red hazel]

Hello

Need help

Plz

Any one available..

My account was linked to Facebook and my Facebook account is disable so plz help me I can't open game

[blazing saddle]

@sand notch Kindly contact in-game customer support regarding the issue.

@red hazel Contact Facebook support and recover your account. Once you do that, you won't have any problems logging back to the game.

[turbid saddle]

Can anyone tell me what is merit?

[blazing saddle]

Refer to #faq subpoint 3.7, @turbid saddle.

[undone oriole]

This is My friend's account

[polar marsh]

@undone oriole:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[mental kiln]

@blazing saddle
Hello

[blazing saddle]

Yes?

[mental kiln]

@blazing saddle
Who can help me please help me mana I don't know anyone here

[blazing saddle]

Kindly state your issue.

[polar marsh]

@mental kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@quartz bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[inner moss]

I play on Samsung S9+ but I've been experiencing unexpected screen freeze in a middle of a match or while I'm jumping off plane.

[glossy ore]

i want to send my friend rp with uc

but it only shows me my google credit

@blazing saddle

[spring void]

You can not send it using UC @glossy ore

[lethal sierra]

I have reached crown why I didn’t get the crown name tag

[bold siren]

You will get it when the season ends, @lethal sierra.

[native cape]

What about African server

We get more milliseconds

[lethal sierra]

Yea we need Africa server

[native cape]

I got 450 ms while others have got 50 only

This is humiliation

[coral maple]

I'm so angry I can't play at all my controls just stop respond as soon as I see enemy This been going on for about 2 weeks and today it's been the worst can they do something about this this is really annoying specially People who invested money and time and we are not able to enjoy the game or play at all

[storm flume]

Hello, @coral maple!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[coral maple]

Pubgmobile is broken! I've sent many messages to support still waiting on a reply last time I spoke to them they told me it could be server issue or maybe background apps.....

[blazing saddle]

@coral maple Just be patient and wait for the update release and the bug fixes along with it.

[slender dust]

@blazing saddle Can you help me ?

[blazing saddle]

Yes, @slender dust. What help do you need?

[slender dust]

@blazing saddle i will explain my proplem and you can tell me how to fix it

I have a twitter account linked to my pubgm account i open it on IPhone 6
last friday i wanted to open my account on another phone android
so i loged out from my iphone then open it on android

@slender dust when i open it on android it didn't open my account that i linked to it

it open a new account like i didn't link that twitter account in any pubgm account before

so i told my self maybe it's not the same account that i already linked so when i search my mind and my phone i am very sure it is but there is no account

and now i don't have access to my pubgm account because i only linked to twitter

i tried in-game customer support but no thing helped or understand my issue

[grand shale]

Hello

My game is a lag

Help it

[slender dust]

@blazing saddle Can you help me ?
i can give all the information you want only for moderators

[grand shale]

Discord not work

@

[blazing saddle]

@slender dust Do you still have access to your account?

[hazy magnet]

Hello sir/ma'am i brought 710+12 uc from Midasbuy and sent 1000 BDT = 11.72 $. I haven't received my uc yet it's been 3 days now and I've also tried to contact Midasbuy but they are ignoring so I will really appreciate the help of the official PUBG:M group

[slender dust]

@blazing saddle yes i have .

[blazing saddle]

@hazy magnet For support related to purchases made from Midasbuy, you should contact their support and wait for response.

[hazy magnet]

@blazing saddle I m waiting for 3 days

[blazing saddle]

@slender dust What login methods do you have linked to the game?

@hazy magnet Then, maybe contact the in-game support.

[slender dust]

@blazing saddle twitter

[hazy magnet]

My mom is very angry and she will take my phone if I don't show her

I did @blazing saddle they aren't doing anything

Can you maybe help me with it please, sir

[blazing saddle]

@slender dust Check #faq channel subpoint 2.5.

@hazy magnet Sorry, purchase related issues should be directed to the in-game support only. We cannot help you with it here.

[hazy magnet]

But the money it comes to the officials right?

[night cloak]

@hazy magnet It goes to the MidasBuy team. Please send email to [e-mail].

[hazy magnet]

I did, sir @night cloak

And I m waiting and waiting it's been 3 days

[night cloak]

And wait at least 48 hours before sending a reminder email. We cannot do anything here in discord other than telling you to have patience.

[slender dust]

@blazing saddle when i checked the 2.5 rule then that's mean i forget the twitter account that linked to my pubgm account ?

@blazing saddle is there a way to fix this or contact someone that i lost access to my twitter account ?

[blazing saddle]

@slender dust You have access to the game via Twitter right?

[hazy magnet]

Ok thank you a lot, sir @night cloak @blazing saddle I will again try to inform you guys after 48 hours

[sand stirrup]

hello this error msg come to me 154140716 ?? sometime server not respond

[blazing saddle]

If you want access back to your Twitter account, you should contact Twitter support, @slender dust.

[night cloak]

@sand stirrup Are you on emulator?

[sand stirrup]

yes

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @sand stirrup.

[night cloak]

Follow the bot's instructions and then ask in #emulator-support.

[sand stirrup]

@night cloak yes please i use emulator

[night cloak]

Read my previous message.

[slender dust]

@blazing saddle i have the twitter but you say it can never be unbind so maybe i lost the twitter account linked to my pubgm and i can't retrive it because i can't find it any more
is there a way by pubgm support that i give them my personal information and they change it and give me access to it ?

[dusky verge]

Do people also answer questions for emulator users here?

[blazing saddle]

@slender dust If you have any other login method, you can request a revoke access to the Twitter via the solution given in the subpoint 2.5 in #faq. If Twitter is your only login option, then the only way to get back access to the game will be to contact Twitter support and recover your Twitter account.

[dusky verge]

Found it nvm

[blazing saddle]

@dusky verge Nope. In #emulator-support.

[gritty glade]

@blazing saddle @PUBG

[slender dust]

@blazing saddle will ... if by the game rules so it means that i forget the twitter account that linked to my pubgm account
is there a way you can give me the name of the twitter account linked to my pubgm account ?
because i can't talk to them because i already forget the account that i created on twitter but i have all the information of my pubgm account isn't there any way else i can use ?

[blazing saddle]

@gritty glade What is the issue?

[gritty glade]

See screenshot @blazing saddle

[storm flume]

Hello, @gritty glade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[gritty glade]

@storm flume

😂😂

[blazing saddle]

@slender dust Sorry, the game does not have access to such sensitive personal data or social media login credentials.

@gritty glade Report it via the link or via the in-game support.

[gritty glade]

@blazing saddle

Already reported bhai..

[blazing saddle]

@gritty glade Then just wait for the system to take actions. It takes some time to process the reported accounts.

[gritty glade]

@blazing saddle

👍👍👍

[slender dust]

@blazing saddle can't i say that my twitter been stolen and i can't return it anymore ? so i wanna change the e-mail account that linked to pubgm
i still have the phone that i register the pubgm account and all the billing information and picture of it so you can know that i am the owner of the pubgm account and you the costumer service will help me

[blazing saddle]

@slender dust I understand the issue being faced, but we cannot help you out anymore with this issue. If your Twitter has been stole or compromised, the only place you can get help will be Twitter support; here:

https://help.twitter.com/en
Other than this, there is no other help we can provide regarding your issue. As said previously, once you recover your social media account, you can login into the game without any issues.

[slender dust]

@blazing saddle but i can say it's a series proplem that the account i linked to pubgm is still with me but the pubg mobile information been deleted because this is not the first time i loged out and enter again but it looks like something went wrong when i wanted to open it from another phone and that i didn't do it before so maybe that what have been happened so i really wanna contact a moderator to check this

you can't be 100% sure that there is no bug so maybe something went wrong i just want some one to confirm this to me

[blazing saddle]

As I said, the game does not have any sensitive login information about your social media accounts.

[grim wadi]

i am new so why is this group for

to you have tournaments or make rooms or...

[blazing saddle]

@grim wadi You can use #tournaments or #matches channels for it. This channel is intended only for questions related to in-game issues.

[grim wadi]

thank you

[slender dust]

@blazing saddle don't give me sensitive information just help the owner of the account that don't have access to his account any more
the information of the account saved on PUBG MOBILE service not twitter
so i am the owner of my own account asking Pubg mobile to help AND i have any information you want

[blazing saddle]

@slender dust Contact the in-game support for this. We do not work for Tencent here nor do we have access to such player data to help you out with it.

[slender dust]

any other way to contact them beside in game support ? because only the bot answer me

[blazing saddle]

You can contact them via e-mail:

[e-mail]

[slender dust]

now i got a step forward thank you

[slender dust]

Even the E-mail only bot answering me -.-

[long ibex]

Any particular way Tencent can ban hackers they are part of our community now but I think it's getting too much now

I know u guys cant kick a whole community out of the game but they are becoming too much so.

[brazen remnant]

guys why bots in game support closes the conversation before even anyone of support reads the msg?

[long ibex]

@brazen remnant because Tencent dont care

We are not the community

U people keep making this mistake

The real pubg community are the players in china

[storm flume]

Hello, @long ibex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[brazen remnant]

@long ibex so no solution for this? i have a real problem with my account

@blazing saddle

😢

[blazing saddle]

@brazen remnant What issue are you facing?

[long ibex]

I dont know support

It usually goes too bot

Then u email Tencent

[brazen remnant]

@blazing saddle while there was a problem with logging in using fb in tencent I talked with my friend to open my acc with his phone to link it with my twitter and i have sent him my twitter's pass but unfortunately he forgot to log out from his account before he do this so his account is linked to mine... im just trying to replace the linked twitter to mine

NOTE: My phone cant run the game for that reason i asked my friend to do it

[sonic cloak]

Help

[gritty spade]

I queued with someone who had auto matchmaking turned off and now whenever I reopen the app to play a game it keeps changing it to off and I have to turn it on over and over is this a glitch?

[modern dirge]

Will i get banned if i changed the quick messages file and replaced it with the Japanese sound?

[gritty spade]

Check the tos I’m pretty sure that’s in there somewhere

[modern dirge]

Anybody here?

[night cloak]

@modern dirge what's your emergency?

[polar marsh]

@timber fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sage mica]

so im selecting the Social media avatar... but its showing only default blanl pic..
logged of 10 times logged in 10 times but doesn't show twitter profile pic
also i have authorised the app

[blazing saddle]

@brazen remnant You can follow through the solution given in #faq subpoint 2.5

@modern dirge Yes. Any kind of game file modification violates the ToS and users will be punished accordingly.

[velvet bone]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @velvet bone. Remember to read through #faq before asking questions in the support channels.

[velvet bone]

Can you see it?

I can't download resource pack

[brazen remnant]

@blazing saddle I'll have to do that exactly? although it's not been hacked?

[blazing saddle]

@velvet bone You can download the map file(s) from #faq subpoint 4.12

@brazen remnant Do you want to unlink the said Twitter account?

[brazen remnant]

yes

[blazing saddle]

Sorry, it is not possible to unlink accounts once linked to the game.

[sage mica]

so im selecting the Social media avatar... but its showing only default blanl pic..
logged of 10 times logged in 10 times but doesn't show twitter profile pic
also i have authorised the app
..

[blazing saddle]

@sage mica It takes time for the Twitter avatar to sync. If it doesn't show up even after 3 days, contact the in-game support.

[sage mica]

ty

[acoustic inlet]

hi @blazing saddle

can i dm you pls ?

[blazing saddle]

If you have an game related issue you can ask here.

[acoustic inlet]

no

it's something need to really ask for it

[blazing saddle]

Sure, my DMs are open.

[acoustic inlet]

ok

[night cloak]

My game froze mid battle. It says I'm dead. Now it's going to cut rank

[polar marsh]

@neon pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rigid kayak]

petrol

[polar marsh]

@bright violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frank canopy]

Why can't the match making be improved cause it's bad just as the game itself

[night cloak]

@frank canopy just wait patiently, or I don’t know play something while waiting.

[elfin jackal]

@frank canopy it may depend on how many people are playing on that server during that time

[frank canopy]

Well most of the players are just people who are on RP 70 up to 100 and I'm on 30

[night cloak]

RP doesn’t matter FFS

@frank canopy

[frank canopy]

No I mean its just that RP is high just that

I Don't mean that it inflitcs onto the game

[green cloud]

I have a question about PMCO pointing table, can anyone help me?!

If 2 teams have the same points in total,
which one is going to be winner?!

one of the teams leads in kill points, the other leads in placement

[broken sun]

hello help?

[frank canopy]

Either way the game is bad cause all around there's just pros can't have a proper game just get better/ how are you supposed to get better if you just can't live thought a match for 5 minutes when they are all around

[broken sun]

i send a case to the support to remove the twitter from my account , is the support do it now? or it's bug?

[polar marsh]

@faint bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[proud oasis]

@spare pewter has a question everyone

[spare pewter]

Why

[proud oasis]

I legit told you twice I aint have a clue if theres a Arab dev or not

But I'm sure theres one I just dont know if there is

[spare pewter]

Why didn't you please help me?

[harsh dock]

I've been hoping there would be a fix for this, but the fire buttons stop working at times, it's always at the worst ones too. There's a glitch with touch in high end devices, it happens with triggers too.

[proud oasis]

@harsh dock best you can do is report it but we all know that we still have bugs from season 1 ingame

[harsh dock]

It doesn't do anything other than stop working so I thought I'd put it here. Thanks

[proud oasis]

Yikes....

Best I can say is make anew account.....

That's why I have 2 main accounts both with atleast 4k $ spent split equally

[spare pewter]

I swear, I didn't use any cheating software.

[deep plinth]

Data error? Im using wifi and the game from the app store??????

[spare pewter]

I don't know why.

I hope those involved in the game help me.

ID my account (5248446191)

[storm flume]

Please refer to this channel's pinned messages for further information, @deep plinth:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[storm willow]

@harsh dock Please Post in #old about the issue within small handcam video. In addition to that triggers aren’t allowed!

[storm willow]

Translate please @spare pewter

[spare pewter]

Your account will be blocked due to a violation of the rules opens in

History is your work.

[storm willow]

Contact customer support regarding the issue, we can’t help on the above issue

[harsh dock]

Triggers come built into phones now, there's really no stopping people but ok, they broke anyway

[spare pewter]

I did, but they didn't answer.

I swear to you, I didn't make any tickets.

[storm willow]

you have to wait until they reply. There is nothing we could do on the issue.

[spare pewter]

And what's the job?

I'm going to get killed for thinking about my account.

[storm willow]

@spare pewter it’s the job of customer service. People in discord can’t help

[spare pewter]

My friend, the clients are good with the hacker, and they don't help me with us.

[storm willow]

As I said earlier only customer service can help you, not discord staffs, there is no use of asking about account ban issue here my friend.

[spare pewter]

Thank you for talking to me, and I'm sorry I bothered you.

[night cloak]

Where do I download pubg korean version from? Can't find in app store?

?

[storm willow]

@night cloak if you are from Korea you can find it in AppStore. And we do not deal with korean version.
This server is for global version!

[night cloak]

OK thx

O one more thing if I do play on Korean version will I be able to transfer my global version acc?

[storm willow]

No @night cloak

[polar marsh]

@errant dirge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral maple]

@snow niche what are you playing on ? I'm using iPad pro 10.5 and it seems like it getting worse for me I can't play anymore this is so frustrating now I have to wait for the next update ..I don't even know when the update is coming but someone told me next month .

[night cloak]

When does crew challenge start

?

[vagrant onyx]

@night cloak there is no official date for the next crew
( the Current crew challenge ended )

[rustic heart]

When will beta for version 0.17 will be released?

[near folio]

Premium crate time will get extended?

Plz answer my question it's very important to

Admins

@night cloak can you tell me

Hey ks fahim bro

[vagrant onyx]

@near folio there is no info about premium create getting extended

[near folio]

@night cloak how to ask staff

[vagrant onyx]

@near folio read

https://discordapp.com/channels/393088095840370689/481200416349224980/678796328624455685

[storm flume]

You can apply for the PUBG MOBILE beta program here, @rustic heart:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[snow niche]

@coral maple, Samsung Galaxy Tab- A.

[coral maple]

I guess on mobile phone it's working ok @snow niche

Only iPad and tablets 😩

[ionic horizon]

Why do I get banned for 10 seconds??
Can someone help

[vagrant onyx]

@ionic horizon 10 second
can you provide screen shoot ?

[coral maple]

@snow niche I hope this helps you 🛠️

[pallid geyser]

؟

[normal fulcrum]

@pallid geyser Can you explain what's written?

[polar marsh]

@pallid geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Slamming

[harsh beacon]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @harsh beacon. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@harsh beacon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hot stag]

Help me I have never used hack nether break the game policy and never voilated the rule then why this is happening Fix my account I have invested so much money on it ! Or return me money

!help me

[storm flume]

Please refer to this channel's pinned messages for further information, @hot stag:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[storm willow]

Check data error - explanation on Pinned message

[royal wadi]

@storm willow GM Bro

HRU Iwish u fine...

@storm willow Bro can the social media link be changed .. I want to keep my acc also open ios .. i have contacted support .. and just wait for a response from them these days or this month .. what do you think..?!

[storm willow]

You can use Facebook or twitter to login on iOS device @royal wadi

account once linked cannot be changed

[royal wadi]

Facebook has been deleted due to idle and abuse .. i have reported support email to solve my problem cannot on IOS .. what is the acceptance rate for that .. what is the acceptance rate for that to change.?! i waana play in IOS .. i can not do it damn.

[storm willow]

It’s up to customer support, we cannot comment on it. If you have mailed them just wait for their reply

[royal wadi]

Ok on this EMAIL [e-mail]

OR NOT

[storm willow]

[e-mail]

[royal wadi]

TX

[storm willow]

Yw

[silk basin]

My uc is automatically deducted 2 times

Help me on it

[wintry storm]

Why global version didn't have any new events or weekly events? Why?

[storm willow]

@silk basin for any purchase or UC related issue contact ingame customer support

[royal wadi]

Hello and thank you for messaging!

If you have encountered any in-game issues, including purchase issues, please contact us directly through the in-game support for a faster and more effective way!

Go to settings from your game -> Tap on the “Help and Support” -> Tap at the top right corner the message icon and fire away!

Kind regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

What is this Bot Also

In the Game Bot bro

[normal fulcrum]

What's the issue @royal wadi?

[hearty lark]

Hey, I need to talk to some of the backups.

[royal wadi]

@normal fulcrum I want to change my deleted Facebook account to Twitter to play on IOS... No replay in Email and the game... what i do now..?

[normal fulcrum]

@hearty lark What's the issue?

[hearty lark]

Are you a backup?

[normal fulcrum]

@royal wadi So basically you want to replace your facebook access with twitter account, right?

[royal wadi]

bro focus with me .. i want change my link fb is deleted to in Twitter to play again IOS..

[normal fulcrum]

@hearty lark Backup? If there's any help you need regarding the game, I can assist you with it

@royal wadi Unfortunately, account once linked cannot be removed or replaced. If you want to link 2nd social media account like twitter, you have to log in with your existing account and link it in game. You can link a maximum of 2 social accounts in 1 pubg id

[royal wadi]

Customer service cannot be reached in the game and Email bro

[storm willow]

@royal wadi already answered your queries. It will be same from all the staffs

[royal wadi]

i know that bro but i need solution to that tx

[normal fulcrum]

Nothing can be done @royal wadi

[hearty lark]

I need some support.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hearty lark. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

@hearty lark Can you state your issue?

[royal wadi]

NP TX @normal fulcrum @storm willow ALL GOOD

[hearty lark]

My phone is a weak type and I use gfx tool to raise the quality of pubg game but my account was suspended and then I bought a new phone so I can't talk to the support

I'm swearing, I swear I didn't use any cheating tools.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @hearty lark.

[hearty lark]

But I swear I didn't know he was not allowed to use gfx software my friend said she used it and nothing happens to him.

I hope you answer.

[storm willow]

There is nothing we could about it.

Violation of Tos leads to suspension

[hearty lark]

Why didn't I just miss the high resolution of the game?

And I didn't ruin the game.

[storm flume]

Just because one person wasn't detected doesn't mean that using a 3rd party app is not against the rules. Besides, it's your responsibility to read all of the rules. Ignorance of the rules is not an excuse.

[winter drift]

What is this ?

Someone posted on Facebook pubg group .. is this real ?

[storm flume]

Hello, @winter drift!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[hearty lark]

@storm flumeI didn't realize it was against the terms, but I understand that.

I have an account that has been hacked and I link it to Facebook and google play

How to protect How to protect My account.

I can access my account from google play

[zealous musk]

Can someone pls give me a download link for the beta thanks

[storm flume]

You can apply for the PUBG MOBILE beta program here, @zealous musk:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

Please refer to subpoint 2.5 in #faq for further information, @hearty lark. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[hearty lark]

I read it, but when I talk to the support from inside the game, it's me, the conversation is closed.

hello

[storm flume]

Alas, there's nothing the Discord staff can do about it. They're not employed by Tencent and they can't reach over to the next cubicle and poke someone who can help. There aren't even any cubicles. Sorry.

[restive kayak]

Hi hacker kill me and i the id

[storm flume]

Hello, @restive kayak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[modest ibex]

If i leave exist before i die was it dosent increase or minus my point

Tier point

[normal fulcrum]

@modest ibex If you exit the match before boarding the plane, your points will not be affected. If you exit after boarding the plane (died or not) your points will increase or decrease depending on your game performance

[modest ibex]

Yes

I was doing my mission got 10 killed smg military base and i got knock at bridge teammate are far i exist the match before i die then later on i check nothing us decrease or increase especially my mission

Just sharing may be bug or error. Anyway i have done that mission already

[normal fulcrum]

@modest ibex If you exit the match, points won't be updated instantly. Your points will be updated once all your team mates die or the match is finished

[fiery meteor]

Please help i have not used it. Cheat tools I lost a lot of money

[storm willow]

Click file claim - contact ingame customer support @fiery meteor there is nothing we could do here.

[fiery meteor]

How can I contact them? Can I help?

[storm willow]

@fiery meteor the Mail ID is in your image

[fiery meteor]

Thank you

My account has been attended, I did not do fraud. Is it possible to recover my account?

🤦🏼‍♂️

[normal fulcrum]

.banned @fiery meteor

[fiery meteor]

yes

I lost a lot of money, I did not cheat

[haughty cypress]

technically you already lost your money the moment you spent it on the game

you just lost a bunch of virtual clothing now

[fiery meteor]

Is there a solution to this problem?🤦🏼‍♂️

[lapis idol]

hello??

is there anyone here????

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lapis idol. Remember to read through #faq before asking questions in the support channels.

[normal fulcrum]

@fiery meteor Unfortunately we cannot help you with banned account. You have to file claim and wait for the reply. Reply can take few months

[fiery meteor]

How can I contact customer support? Can I help?

[night eagle]

Hackers in crew challenge. Well-done tencent 😂

[storm flume]

Hello, @night eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[normal fulcrum]

@fiery meteor Use file claim (yellow) button

[lapis idol]

are you gonna help me or not you just ignored my chat

[fiery meteor]

@fiery meteor Use file claim (yellow) button
@normal fulcrum#Thank you

[normal fulcrum]

@lapis idol Did you read message by Machete 2.0? You need to state your issue and whoever available will assist you

[lapis idol]

its just a question

[normal fulcrum]

What question?

[lapis idol]

on which version of gameloop i can run Game for peace

[normal fulcrum]

@lapis idol We don't provide support for any game other than Pubg Mobile Global version

You can look for answers on Google

[lapis idol]

you dont understand me do you?

bye

[warped lily]

Until when the sniper training mode is open.

[vagrant onyx]

@warped lily its open for unknown time

( we don’t have info about what coming )

[warped lily]

Is it always open or it open on certain days

[vagrant onyx]

( i dont mean update )

@warped lily could be always open

Also quick match is always open

[warped lily]

Ok thanks

[versed cliff]

i need players for competitive dm me

[vagrant onyx]

@versed cliff you can try in #activities

[versed cliff]

thanks @vagrant onyx

[pseudo bear]

Hi there is an app called GFX TOOL for weak devices Is this considered cheating Does it have a ban I want to know that please

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @pseudo bear.

[vagrant onyx]

Using that lead to 10 years ban @pseudo bear

[foggy notch]

What's the latest 86mb update?

@vagrant onyx

[tepid rock]

I was thinking same, there was nothing new

[brave sparrow]

Hi guys , I have a problem in pubg

[normal fulcrum]

@warped lily Hey. Sniper training will be available on Mondays, Wednesdays, Fridays, Saturdays and Sundays.

@brave sparrow What's the issue?

[pseudo bear]

@vagrant onyx Thanks for knowing that

[rustic sentinel]

What's new in this update?

Is there some online?

[bold siren]

Maybe some bug fixes, @rustic sentinel. We have no information regarding it, yet.

[austere kettle]

I have been banned for 10 minutes.. Reason data runtimes modifications!!!!!!! Some one explain to me why ? Legit player 100%

[rustic sentinel]

I thought they fixed the Tdm bug, when i updated my game i played two tdm matches but they didn't fix the tdm bug.

[bold siren]

@austere kettle:

https://discordapp.com/channels/393088095840370689/481200416349224980/482878692381425664

I’m sure they will fix it, just be patient, @rustic sentinel.

[austere kettle]

What is that link for ?

[rustic sentinel]

@bold siren hope so

[bold siren]

Press on that link and read it.

[rustic sentinel]

Thanks for you time @bold siren

[bold siren]

You’re welcome!

[austere kettle]

@bold siren I read it .. I didn't use any thing of the mentioned reasons .. So there is something wrong ..

Official pubg app downloaded from play store that's it ..

I got the same reason of ban on my pc 💻 too before one month!!

Any moderator can explain that ?

I was about to win a classic match when I got 10 minutes ban without any reason !!!

[foggy notch]

Allloo

What's the 85 mb update that i got recently

[austere kettle]

@foggy notch to ban legit players for no reason .. And real cheaters are safe

[bold siren]

@foggy notch:

https://discordapp.com/channels/393088095840370689/481200416349224980/678911776678739969

[foggy notch]

Oof

[austere kettle]

???

[lofty trail]

@light trout what's new in the update?

[inland plaza]

Why is update of 90mb for ??

[lofty trail]

@spring void ^?

[austere kettle]

So no answer ? .. That's really great

[lofty trail]

^

[spring void]

Probabaly for bug fixes and optimization

[lofty trail]

lmao

I wasted my data ig

[storm willow]

@austere kettle we don’t know who’s is hacking who isn’t. That’s why you need to contact ingame customer support

The customer support deals with those kinda things, not discord staffs

[woeful elm]

@austere kettle I guess it's your connection issue for 10 mins ban

[spring void]

@austere kettle was it 10 minute ban or?

[storm willow]

Runtime game data modification @spring void

[blazing saddle]

@austere kettle Can you provide a screenshot of the 10 minute suspension notice?

[austere kettle]

@woeful elm but why ?

@spring void yes

@blazing saddle

[blazing saddle]

No. The error that pops up on the login screen.

[austere kettle]

@blazing saddle wait a sec I will scrnshot

[silent vault]

Can we have patch notes for what is new in this 110Mb update?

[austere kettle]

@blazing saddle it's gone because it was more than 10 minutes when I got it

What to do to solve or avoid such annoying bans ?

[blazing saddle]

@austere kettle Did it show Connection terminated due to data error?

[austere kettle]

@iron basin no I didn't use any hacks .. New mobile with pubg from play store

@blazing saddle yes

With client

[blazing saddle]

Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

[storm willow]

@iron basin please do not interfere when a staff is dealing the issue

[austere kettle]

@blazing saddle I have weak network connection ping from 120 to 966

Is that a possible reason??

[blazing saddle]

Yes, follow through the solution given. If it does not work, we recommend switching to another stable network to avoid such possible client sided data errors.

[austere kettle]

@blazing saddle I got on pc before one month ago too .. So do I have to chane the dns in pc too ?

[blazing saddle]

The solution is only for mobile users.

If you are still facing the issue, remove all 3rd party applications which may be causing such client sided modifications and reinstall the game client from the official website.

[night cloak]

I got 86 mb update on pubg mobile why?

[austere kettle]

@blazing saddlebro I don't have any third party apps .. I rarely play on mobile

[blazing saddle]

@night cloak Most likely bug fixes and introduction of some in-game items. We do not have access to the changelog yet.

[night cloak]

@blazing saddleooh ok

[blazing saddle]

@austere kettle For emulator related issues, go to #emulator-support

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @austere kettle.

[austere kettle]

@blazing saddle thank you for your time

[brave sparrow]

@normal fulcrum The problem is when I open the scope and try to aim on someone,scope lagging, I can't move it up or down. anyone could help me ?

[normal fulcrum]

Which device are you using?

[blazing saddle]

@brave sparrow Does the screen freeze?

[sacred cedar]

What is new is latest update of pub g , today I got a notification from pubg to update PUBG mobile "86mb" file size

[blazing saddle]

Already answered above, @sacred cedar.

[sacred cedar]

Please can anyone help me..

[sacred cedar]

@blazing saddle ok Thank you..

[broken gust]

My dears, I am a regular player, I play the game
continuously and for long hours, and suddenly when

I was playing the game I was surprised that I was
banned for ten years and this is illegal I hope to look at

the matter and check the matter and you can see my
statistics that I am not simple and I paid money for the

game and I cannot recover what I have earned in my
account so please please I beg you and swear to you
that I am not a cheater, just restore my account to me
Account ID: 5307803759

Account nickname : guts《GOT》
Help me please

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @broken gust. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[wintry storm]

What's new in update ??

Global version got an update.

[broken gust]

@storm flume
Thank you

[lofty tinsel]

There is 80MB~ Update. What is new ?

[spring void]

Bug fixes and some ingame items @lofty tinsel @wintry storm

[night cloak]

How to complet ?

[humble oracle]

Error code 556793879 it's showing new season 10 instead of season 11

[night cloak]

It's the same @humble oracle

[opaque dawn]

when is erangel 2.0

[trail pendant]

We don't have any news yet, @opaque dawn.

[maiden salmon]

I got 85Mb update , why ?

[crisp turret]

This is due to handling a bug where we are unable to see online friends .

[weary flare]

😦 is there an ETA on when Pubgm is going to enable internal audio recording for android 10 users ?

[night cloak]

Where do I send the video of a suspected cheater?

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[normal fulcrum]

@weary flare Pubg has nothing to do with recording. Your device decides to allow internal recording or not

[median wasp]

I got update??
What for...

[arctic stump]

What is this 86 mb update for?

[night cloak]

The cheater has Unicode name, I can't type it

Can't even find him.

Name With question mark letters

@normal fulcrum we reecive an 86 mb update. Is there something new ?

[cosmic gazelle]

Whats in the 120mb update?

[spring void]

The update was probably some fixes and introduction of ingame items

[cosmic gazelle]

@spring void what ingame items?cant see anything new

[spring void]

Skins most probably we will inform you once we get official patch notes.

[cosmic gazelle]

Alright thanks

[whole nexus]

the Main update will be out in march

[weary flare]

@normal fulcrum it does indeed have something to do with it , android 10 made is so their API would allow internal audio recording , now its up to each game end to allow it, for an example black desert mobile allows it because it has this setrule

Android Q contains a new AudioPlaybackCapture API. This API gives apps the ability to copy the audio being played by other apps. This feature is the analog of screen capture, but for audio. The primary use case is for streaming apps that want to capture the audio being played by games. Note that the capture API does not affect the latency of the app whose audio is being captured.

Android Q aka Android 10 btw

Im only asking this cause as a android mobile content creator... this would help out a lot of people

[night cloak]

How do I type this name?

I'm trying to report, I was too late to check the ID number

[storm willow]

@night cloak do you has screen recording?

Did you record while reporting?

[night cloak]

Yeah.

I didn't report while I was playing. I only realized he was a cheater after I saw the video.

And I only recorded the name.not the ID

[mystic zephyr]

Hello ..

[polar marsh]

@mystic zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand finch]

Hello

[polar marsh]

@rustic mica:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[grand finch]

Why to go in conquerar tire ?

[timid shale]

Hello guys i got 86MB update for what is this update?

[coarse lion]

Yeah I also got 86 mb update

[pure burrow]

Could be bug fix update

[gloomy wasp]

(مرحبا أنا اسمي بريكシ معرفي في اللعبة 5189970059 ، تم حظر حسابي في اللعبة لمدة 10 سنوات (3650) يوم، إلى عام 2030 ، تم حظر حسابي لهذه المدة و أنا لم ارتكب خطأ، و لم استخدم اي برنامج طرف ثالث، أو أي أمر غير أخلاقي داخل اللعبة، و تم حظري عن طريق الخطأ و اتمنى أن يعاد حسابي إلى العمل مرة أخرى).

[storm flume]

Please do not use any other language aside from English in this channel, @gloomy wasp. Refer to #613267301243944960 for language channels.

[polar marsh]

@gloomy wasp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[foggy notch]

Why streamers scream OP OP after every kill

[chrome coyote]

Cringe.

[bold siren]

Such discussions can be discussed in #pubg-mobile & #chat.

[brave sparrow]

@blazing saddleyeah The scope doesn't go up or down ,left or right. It seems like it freezes for 10 seconds I can't kill anyone

@normal fulcrumiPhone 7 plus

[nova monolith]

Hackers everywhere!

[storm flume]

Hello, @nova monolith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[nova monolith]

Id:5321635143. This guy has a immense trust on hack, he even bought the RP! I've reported him btw. But sometime or the other hackers are coming... Idk what to do.

[storm willow]

@nova monolith if you have evidence you can report him in above link

[polar marsh]

@nova monolith:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[little forum]

Anybody knows about 86mb in-game update?

@spring void ?

[spring void]

Addition of some ingane items such as skins and bug fixes most probably

[little forum]

@spring voiddamn it shouldn't be skins hopefully it should be for optimization

[brave sparrow]

No body knows anything about my problem?

[versed cliff]

Hi i want pubg players for competitive purpose dm me

[storm flume]

Use #activities to find other PUBG MOBILE players, @versed cliff.

We are unable to provide assistance if you do not ask a question or state a problem, @brave sparrow. Remember to read through #faq before asking questions in the support channels.

[blissful current]

hi

[sacred bough]

this discord tells you to contact the ingame support for further help, and the ingame support is complete bots saying the same thing over and over

[storm flume]

We tell you to contact the ingame help because we're not part of Tencent. We are not in the same building as the Tencent staff that can help you. We're not even in the same building as each other. There really is nothing we can do, other than tell you to contact ingame support, @sacred bough.

[sudden egret]

@brave sparrow have you messed ur sensitivity or gyro?

[polar marsh]

@sacred bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[final spire]

I am playing after 6 months and i am unable to change my loadout weapons . Can anyone help me

[night cloak]

@final spire please specify the issue

[final spire]

By default weapon is scar l and i am unable to change it

[night cloak]

Go to inventory>weapons>tap on whatever weapon you want to equip

[spice rampart]

This update for what

[bold siren]

We don't have any information regarding it but it might be some in-game items changes and some small bug fixes, @spice rampart.

[brave sparrow]

@sudden egretNope, I downloaded the game and since I have opened it the problem with me I didn't do anything in the sittings

[sudden egret]

@brave sparrow maybe you should reinstall the game

[brave sparrow]

@sudden egret I did

[sudden egret]

@brave sparrow try logging out and use another friends I'd and see

[brave sparrow]

😂 I did everything

[sudden egret]

@brave sparrow well then I think you should change ur device

[drowsy rune]

My mobile has been hacked by Hacker and I no longer control my mobile and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you.

[polar marsh]

@drowsy rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@weak zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hi bros, i need 24 materials to full glaciar how much are estimated ?

@polar marsh u know how much ?

[torpid zenith]

Changelogs of 86MB update? #Android

[tacit creek]

What is the official discord for pubg mobile lite?

[clear solar]

My account was hacked

[tacit creek]

@clear solar u hackers u get what u deserve

[clear solar]

He changes my I'd name

[brave sparrow]

@sudden egret Really?!

[clear solar]

Yes he changed my id name from BASEMHASAN TO ممدوحي

Any help

[tacit creek]

@clear solar did u buy uc from a 3rd party?

[trail pendant]

What social media account was hacked to access to your pubg account, @clear solar?

[clear solar]

Facebook and it was suspended

[brave sparrow]

Is there anyone I can ask him about my problem ?

[clear solar]

He linked the id to another account

[trail pendant]

Did you link your account to facebook only, @clear solar?

[clear solar]

5546222770 her it is

Yes

[trail pendant]

How can I help you, @brave sparrow?

Sorry we can't help with this problem, @clear solar. You must contact the customer service in-game if you can access to it.

[clear solar]

Service of Facebook or pubg?

[trail pendant]

In game means in Pubg Mobile.

In your account if you still have access to your pubg account.

[clear solar]

The hacker changed the account and added id to him

Please try to help me any thing

[blazing saddle]

@clear solar Can you still access the account?

[clear solar]

No

[blazing saddle]

Is your game account suspended?

[clear solar]

No the Facebook suspended my Facebook account

[blazing saddle]

Then, you should contact Facebook support to recover your Facebook account. Once you have access to it, you can freely login into the game.

[clear solar]

I want to return the id and link it with Google play account

[blazing saddle]

Contact Facebook support.

[clear solar]

The hacker removed my account and add his one

Icontact Facebook support they told me that I violated ther community although I don't do any thing with my face book account only link to games and take lessons and my friends help me to study they send me the hw is this violate the community of Facebook

I contact with teachers through face book

Try to help me please ihave achievements reached to tier diamond and opened many clothes

5546222770 ID

[blazing saddle]

@cunning karma You should contact the in-game support for such issues. You will get a response similar to this:

[cunning karma]

@blazing saddle ok ty

[clear solar]

Ok

[blazing saddle]

@clear solar As said multiple times, your issue is related to Facebook account suspension and not directly related to the game. Once you recover your Facebook account, you should be able to login into the game without any issues. Kindly stop repeating the same queries again and again.

[clear solar]

I contact them every day and they give me this message

I don't know what I can do

[polar marsh]

@woeful hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steady lance]

When may i remove the Google play fron my account

[blazing saddle]

@steady lance Sorry, it is not possible to unlink social media accounts once linked to the game.

[steady lance]

@blazing saddle but there is some one else linked his Google in my account

[normal fulcrum]

@weary flare Sorry for late reply. I am using an android device and it's running Android 10. I am able to record internal audio of the game. There are many players on youtube who upload recorded videos on latest android running android 10 and they also have internal audio recorded. So if it doesn't work with you, it doesn't mean the game ia restricting it. It's your device issue. Stop blaming the game for every issue faced

[steady lance]

And i sent to game support many times

[blazing saddle]

@steady lance Do you still have access to the game?

[steady lance]

Yes by my Facebook @blazing saddle

[blazing saddle]

@steady lance Kindly follow the instructions given in #faq channel subpoint 2.5.

[night cloak]

Is there any role per language ?

[clear solar]

Do you mean that I lost my account forever

[steady lance]

@blazing saddle where

[blazing saddle]

Go to #faq channel and scroll till you see a subpoint 2.5

@clear solar You can try contacting the in-game support but you will probably get a response similar to what I have already given you.

@night cloak Yes, you can find language roles in #613267301243944960 channel.

[wanton spear]

Hello, I have found a fake PUBG MOBILE redemption centre website.Which is almost same as official.

How I found is by Checking the link end, for official site its only iggame but for the fake one its iggamepc.

FAKE SITE: http://www.pubgmobile.com/act/a20180515iggamepc/
OFFICIAL SITE: https://www.pubgmobile.com/act/a20180515iggame/

[steady lance]

@blazing saddle where this channel sory iam new in dicord

[wanton spear]

Pls kindly read my message 👆🏻

[blazing saddle]

@wanton spear Both websites seem official. www.pubgmobile.com is an official domain, but I'll confirm this and let you know.

[night cloak]

@blazing saddle but we can't actually ping them

How am I suppose to search for french players If I can't ping them ?

[blazing saddle]

By going in the #481206659377790976 channel.

[night cloak]

@blazing saddle 😂 huh I didn't saw it

Do not hit me I'm kind of blind sometimes 😂

[wanton spear]

@blazing saddle Once check DM, I have sent u some SS

[blazing saddle]

@wanton spear This is the official website for redeeming.

http://www.pubgmobile.com/redeem
Also, both the websites are legit, just confirmed it.

[night cloak]

@wanton spear Both are original and authentic. The different links you have shared are for different events. It will be changing in the future as well. To avoid the confusion, you are encouraged to visit https://www.pubgmobile.com/redeem/.

[green vine]

Can @polar marsh team get rid of people posting update leaks on youtube ? I really prefer update contents and royal pass to be a surprise .. they really ruin each update months before the update comes !!

[wanton spear]

@night cloak ok 😅

[night cloak]

@blazing saddle Jinx

[blazing saddle]

@night cloak HAH :P

[steady lance]

@blazing saddle i have done like this and still nothing happen

[blazing saddle]

@steady lance Wait for their response. Remember, it may take up to 90 days to process the request.

[steady lance]

@blazing saddle ok thank you

[clear solar]

What I can write to face book to reactivate my account

[weary flare]

@normal fulcrum hmm I doubt its the pixel 4 but currently testing on multiple recording apps

and I know for a fact it isnt my device because black desert mobile uses the same API and it works on there

and that API doesnt apply for Devices like Samsung btw

[hexed holly]

this is hach magic

hack

[blazing saddle]

What I can write to face book to reactivate my account
@clear solar We only provide support related to the game, not Facebook.

[storm flume]

Hello, @hexed holly!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[brave sparrow]

@trail pendantYeah my problem which is when I open the scope for example, 4 times and aim at someone, the scope freezes, doesn't go up or down and left or right. My iphone 7 plus . could you please help me out with this annoying problem?

[south sky]

@blazing saddle ineed you priv

[blazing saddle]

@south sky What is the issue?

@brave sparrow Kindly report bugs in #old in a single message, preferably with an evidence.

[night cloak]

For the love of GOD

Please tell me why tf do I

Get these in the middle of the match

I get these daily while in a fockin match

😡😡

[steel wing]

@warm wren

If my merit decrases will I earn less points than used to?

@light trout

[storm flume]

Please refer to subpoint 3.7 in #faq for further information, @steel wing. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[hollow egret]

Hello help me I can not open my account

[night cloak]

Give up

[hollow egret]

Help me I can not open my account
Id account:5195114527

[night cloak]

This has nothing to do with DNS

And Time etc

It is an issue from the game’s side

😡

How to fix this?

Smh

[polar marsh]

@honest escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fading sluice]

This

[rustic tusk]

Bbbb

[velvet bone]

Ban all Asian players please

[cosmic gazelle]

When new spins and all will come?

[quasi wave]

What does the new update include?

Like the 86mb one

[night cloak]

@crystal night

Wish declined

😋

Eta son

[storm flume]

Please refer to this channel's pinned messages for further information, @vocal mulch:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[arctic stump]

I received an in game update of 86 mb, what was that about? Can someone help me with that?

[storm willow]

@arctic stump probably few bug fixes and ingame items, no official patch notes received yet.

@quasi wave ^

[polar marsh]

@toxic glade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@haughty crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep python]

Hello

[storm flume]

Hello, @haughty crypt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@steep python hi, how Can I help?

[steep python]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @steep python. Remember to read through #faq before asking questions in the support channels.

[steep python]

I got banned

For no reason

I think someone hacked my account

And got me banned

[storm willow]

Contact customer support , there is nothing we could do about it

[arctic stump]

Ow ok, thanks

[steep python]

Which customer support?

[storm willow]

@steep python click file claim and raise your ticket or mail at [e-mail]

[steep python]

Man

It's a bo

Bot

[polar marsh]

@haughty crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep python]

Man

I have spend a lot on my account

And I ot banned for no reason

Got

[storm willow]

@haughty crypt Do not believe in rumours. The anticheat system is being updated regularly! People will get banned eventually. If you have evidences you can report them manually via the link in bot message earlier.

[steep python]

I really have no idea why I got banned

[silk bane]

Fury

[polar marsh]

@viscid rapids:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@silk bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steep python]

And I have already contacted the customer support

[storm willow]

@steep python only Customer Support deals with those kinda issue. No one in discord have access to review your issue.

[haughty crypt]

@haughty crypt Do not believe in rumours. The anticheat system is being updated regularly! People will get banned eventually. If you have evidences you can report them manually via the link in bot message earlier.
@storm willow thats the problem some of them use new account and enter game with his friend to get higher ranks .and some have fully developed m4 with kill messages kills people freely with aimbot knowing there is no ban for him despite many people report him he continue ...i reported mu friend using spectate hack many times with no benefit and i cant approve this by video ....ur systems not updated ...yesterday we face cheaters 7 times in arow with magic bullet so please ban cheaters phone not account

[fierce canopy]

When will I be able to get the rank that comes with being top 100...I recently entered the top100 in my flag

[lavish bramble]

hello

i need to report a hacker and i have a video against him that show that and his rank is ace

[lofty tinsel]

Items in shop are hidden. Only me or everyone?

[storm flume]

Hello, @lavish bramble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[oblique halo]

hello i need help please someone hacked my facebook and i can't open it anyone and it linked to my account from Seaon 1 and i had to link it with another gmail account so now he trying to open the account with the facebook and i keep trying to open the account again with gmail every single time he open and last night he tried to get me ban 10 years or i dont know what when i tried to open i saw ban 10min he got me ban 10 min please help me i dont need to lose my account i play so clean since season one and i need to save my account please help 😦

i need to unlink My facebook please

[blazing saddle]

@oblique halo Can you still access the account?

[oblique halo]

which account Pubgm account ?

[blazing saddle]

Yes

[oblique halo]

yes i open it now i didn't sleep i keep login every single time he try to login cause i dont need him to play with any hack to get me ban 10 years please help 😦

[blazing saddle]

Go to #faq channel and follow through the solution given in subpoint 2.5.

[oblique halo]

i cant get get there

i wont let me

[blazing saddle]

Find the 2.5 in #faq channel

[oblique halo]

i dont remember when i did register my account and i dont remember when last time i did pay for UC why its very hard to protect my account

in pubg Korea is so easy