#questions

1 messages · Page 710 of 1

strange siren
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that why try on another account

brave aspen
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@sonic tide i want recoil sensitivity yar

strange siren
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i mean another device or pc

sonic tide
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No im good with i pad

strange siren
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it a glitch sometime dont show another link of social media

sonic tide
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Yea can i fix that?

strange siren
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try to clear cash it will show i think

sonic tide
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I’ve try many things still don’t help me !

keen hornet
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Why pubg doesn't care about game freezing and stuck the screen bug's

storm willow
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@keen hornet feedback goes here #old

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

storm willow
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@sonic tide Account once linked cannot be undone, read #faq 2.0 series

keen hornet
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Your are know and I know there is nothing work pubgm_LUL

storm willow
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@keen hornet if that’s your opinion, we can’t help. Please move to #chat

night cloak
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@lime juniper I need to talk with you for something.. trying to dm you but couldn't

strange siren
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anyone read my question pls

keen hornet
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Ok

storm willow
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@strange siren can you explain more clearly? Do you login on both iPad and iPhone simultaneously?

strange siren
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i mean if my account login on any iphone device auto close from match

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if andriod it works fine

storm willow
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are you switching devices while in match?

strange siren
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nope

storm willow
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@strange siren send a small screen record here.

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Try repairing the client and see if it solves the problem, if not send a small recording

strange siren
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already tryed everything not work

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only on iphone device it auto close from match i got kicked every match

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or traing or settings

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i will sent u a record soon

storm willow
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Okay

dim hollow
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Is guest option removed now

polar marshBOT
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@glacial tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx
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@sonic tide if you before revoked access to one of social media that might happen to you

lime juniper
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You already do via in-game mails, @glacial tartan.

dim hollow
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@vagrant onyxis guest account option remived now

vagrant onyx
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@dim hollow you mean removed ?

dim hollow
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Yep

lime juniper
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What is the matter, @night cloak?

vagrant onyx
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@dim hollow no

dim hollow
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I am not getting guest account option

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How to get it @vagrant onyx

vagrant onyx
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@dim hollow you live in india ?

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Or using emulator

dim hollow
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Yep india

vagrant onyx
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@dim hollow guest acc log in removed from india country

glacial tartan
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@lime juniper believe me or not i havent got a single mail in last 2 months about the cheaters whom i reported. I remember the players i reported most of them were either using magic bullet or aimbot!

dim hollow
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amiajoketou why ?

vagrant onyx
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@dim hollow no idea on this

polar marshBOT
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@iron tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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@sonic tide It seems your profile is linked to Google Play Games, which is not available on iOS.

night cloak
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@iron tendon! We lack additional public information on Phoenix OS. And we do not recommend using it. But at the end, it's your choice.

charred oak
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@blazing saddle nope

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It doesn't show dismantle option for same skin of vehicle.

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Though I've dismantled many other skins of vehicles which were received from the crates... But thrs no option for skin received from lucky spin.

night cloak
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How TF are you planning to fix teaming?

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I played DUO with SICKBOY mad he god killed at begging

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I continued playing and it was top 10 I think

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When I was pushed by 2 DUOs teaming

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I killed 1 DUO and knocked 1 more from 2nd DUO

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I reported them BOTH and took SS of one of theirs IDs

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The DUO that I killed I couldn’t report unfortunately

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And will they be suspended or?

storm willow
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@night cloak That’s not good to hear. The current possible method is to report ingame. But as you said guys who got killed cannot be reported, please post it in #old about this issue. In addition to that suggest how to fix teaming up if you have a better solution.

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Suggestions are always welcome. #old

night cloak
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Sure

night eagle
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Please report this cheater 6679295872

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I mean hacker

storm flumeBOT
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Hello, @night eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

high vine
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It somthing wrong with the servers??

blazing saddle
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Is there any issue you are facing, @high vine?

high vine
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Yes

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Cant play

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Check my route spoke to my internet provider everything form my side

night eagle
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Try this website to check ms

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I mean ping

blazing saddle
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@high vine Ping related issues are due to internet issues. Kindly switch to another network.

high vine
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Tried that to same

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Almost tried everything from my side

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Maybe something wrong with the middle east server

blazing saddle
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No reported issues as of yet.

high vine
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Any troubleshooting recommendations?

blazing saddle
sullen bison
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This girl is using Hacker, her account must be closed because she sees enemies and uses Empot We cannot enjoy playing because of the many people who use hackers

storm flumeBOT
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Hello, @sullen bison!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

glass tapir
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not getting indian players

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in random matchmaking

shell edge
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I'm having trouble getting into a classic match

night cloak
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@glass tapir Call ISP to reset your IP address.

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@shell edge What's wrong?

glass tapir
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ok

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thanks

shell edge
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I keep getting server errors

night cloak
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@shell edge Can you share a screenshot of the error message?

shell edge
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And I'm in NA playing on the NA server

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But that doesn't seem normal 👆

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I've tried reinstalling the game
And the repair client feature in game

night cloak
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@shell edge 80ms in all server, not normal at all. Can you try to connect to a WIFI?

shell edge
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Via Wifi

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@night cloak

night cloak
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@shell edge Now it looks normal. Can you try playing with WiFi and see if the error still appears?

quiet mirage
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Why did i lose points when i got 8th?

night cloak
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@quiet mirage Maybe you are in a higher tier.

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Remember, the ranks are based on survival time and kills. Not your placement.

quiet mirage
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I'm crown 1 and had 7 kills

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I lost 4 points

night cloak
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@quiet mirage That's it. You need to survive at least 20 minutes to get positive points.

shell edge
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@night cloak

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Playing on Wifi enabled me to get in a classic match

night cloak
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@shell edge That's your Go-to route for now, until you find mobile data has been fixed.

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You can try a different sim card, if you have any.

shell edge
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I only have this issue with Pubg.

night cloak
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Maybe PUBG is blacklisting your mobile IP address for unknown reason, @shell edge.

shell edge
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Hmm..

heavy lichen
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request time out on lobby. my internet is ok

shell edge
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I've sent a few messages to Pubg internally via the Support center

broken sun
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?hello gm , i have a proplem in the game account , and i need help

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@night cloak

night cloak
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@broken sun Yes?

broken sun
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?Can I Connect with you in private chat
?To Offer My Proplem

night cloak
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@broken sun May I at least know what is it about?

broken sun
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?my pubg account

quiet mirage
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My survival time was 24.6 minutes...

night cloak
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@quiet mirage Can you share a screenshot of the match results?

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@broken sun Was your account banned?

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@broken sun Account lost? stolen?

broken sun
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someone hacked my facebook account , and open my pubg account and put his twitter in the account , and he can open my account with me , i've been recover my facebook account and protect it , and i have much information about my account in pubg and my pays and donates time and quantites of uc donate

night cloak
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You have full control on Facebook, right?

delicate juniper
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Help my accountant in pubg haacked

broken sun
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yes i have full control

night cloak
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@delicate juniper @broken sun Try to follow the image above.

broken sun
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now i opened the link below , now what i will do?

delicate juniper
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@night cloakwherem

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Where*

night cloak
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@broken sun Follow along.

broken sun
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@night cloak ?what next

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when i open this page what i must do?

storm flumeBOT
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You can contact the customer service via the game settings, @broken sun. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
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Contact customer support and text them exactly that shown on the screenshot.

broken sun
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@storm flume it's refused to help me , stupid bot replaying me

delicate juniper
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Aaaaam my Facebook account has hacked actually and my pubg account linked with it

night cloak
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@broken sun Try the messages mentioned in the screenshot to bypass the FAQ bot.

delicate juniper
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I need recovering my accountant in pubg

night cloak
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@delicate juniper You need to recover your facebook account, otherwise it is not possible.

broken sun
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i already do it but didn't help me

night cloak
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@broken sun Please contact in English for faster support.

broken sun
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i will translate for u ok?

night cloak
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Not me, to them.

broken sun
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he didn't help mw

haughty hamlet
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A shark mabe u can help me with issue

night cloak
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@broken sun Try our messages, these are different. We only have these solution, if you can't make use of these, we cannot help you.

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@haughty hamlet Yes?

haughty hamlet
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Pubg account gets authorization revoked when trying to log into acct

broken sun
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he sayed , dear player after checking your proplem we find that your account is not hacked and you are mistaked

haughty hamlet
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Linked to my fb account, fb works but not pubg

night cloak
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@haughty hamlet It means someone asked the customers support to revoke the access of the login method.

haughty hamlet
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Who. As I played the night before and all was good then tried to log into acct next day and poof

night cloak
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@broken sun Try again with the English ones.

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@haughty hamlet Do you have any other account linked to your PUBG profile?

haughty hamlet
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No only fb

night cloak
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@haughty hamlet Ah RIP. Try contacting customers support now, only they can help you.

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@broken sun Don't give wrong information.

haughty hamlet
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Have sent email to tencent got reply for details on issue including name,

heady dagger
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My pubg account also hacked

broken sun
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@night cloak ok ok

heady dagger
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Iam contact the customer service but he can't help me to recover account

haughty hamlet
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Acct not hacked either everything is still good UC and almost 2yrs of gear

quiet talon
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hi

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i need some suppor

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t

haughty hamlet
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I opened a guest acct to monitor my acct

polar marshBOT
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@quiet talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
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@haughty hamlet If nobody compromised your account, then it will be easy to recover. Just contact support and they will tell you what they can do.

heady dagger
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Iam login on a website for free m416 skin after login next day my facebook account has disabled and pubg account hacked

haughty hamlet
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Have, just jonesing for a game

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A Shark thx for assist 👍gg

night cloak
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@heady dagger Ouch.

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If you do not have any other account linked to your PUBG, you cannot recover it.

blissful jungle
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I need to unlink google account from pubg so i can link a new one

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Help please

storm willow
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Once the account is linked you can’t undo it @blissful jungle

humble geyser
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@night cloak what if the spammer added his another account? Same happened with me. my fb is disabled and i cant login to the account. whereas hacker has access.

blissful jungle
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@storm willow can i dm for sec ? Need help

storm willow
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okay

distant solar
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Hi

storm willow
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Hi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @distant solar. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@distant solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@brisk cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@brisk cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Sir,
Someone hacked my facebook account which link with my pubg mobile account. I want unlink facebook account. Please help me. My id number: 5327805778

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

flat bobcat
#

When playing scrims, we encounter a number of issues regarding connectivity. Players randomly get thrown out of the lobby, occasionally don’t connect to the game when it starts and often can’t hear each other. Any solutions to this?

upper salmon
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Is there a place to put suggestions on what should be added immediately or in the next update

night cloak
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@warm wren

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Can someone explain this?

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This points everytime in diamond...really?

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And Conqueror is like the same...

opaque mist
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@night cloak it really depends on a lot of factors

night cloak
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@night cloak Can I see result of the diamond match?

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@upper salmon Yeah #old.

upper salmon
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@night cloak i think thats for bugs

night cloak
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You can also suggest there.

flat bobcat
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@night cloak , I’ve posted in feedback-bugs yesterday and got no reply and I notice other replies are being answered. Can you offer any assistance with my query above?

night cloak
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@flat bobcat #old is not the channel to get replied. The ones got replied were off topic.

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May I know your region? And the server you were playing in?

flat bobcat
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EU

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Both my region and the server

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It’s quite a common problem I think

night cloak
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Players randomly got thrown out of the lobby.

Never heard of it before. Need more details.

Don't connect to the game.

What happens when the switch internet? Like from WiFi to mobile data or vice versa.

Can't hear each other.

It happens due to having a teammate with bad connection. Usually restarting (everyone at once) fixes the issue temporarily, @flat bobcat.

flat bobcat
#

Ok, so point one. A player sitting in a scrims lobby gets kicked out of the room for no apparent reason. Has to rejoin the room again and again.

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Point 2. This happened to me several times. I am in Cambridge, UK, have very stable internet and an Ipad Pro. When game starts, I can hear people, but am not in game. Upon restarting, I return to the room screen.

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Can’t restart to fix sound issue as it sometimes doesn’t allow me back i to the match, but returns me to the lobby screen.

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I never have issues in classic games btw

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Only in scrims

night cloak
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Can you make screen records of the point one and two and share here?

flat bobcat
#

Sure, I can try, but it will only show what I describe.

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So not sure that’ll help much

night cloak
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@night cloak

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Everytime....

hushed heron
#

he

polar marshBOT
#

@hushed heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@hushed heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT
#

@vague coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rain flume
#

i have Huawei p20 pro sometimes the screen split by itself its make me angry any help

night cloak
#

You can turn that feature off in settings

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@rain flume

rain flume
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i did it but same problem

normal fulcrum
#

@rain flume Contact your device support. If the device is malfunctioning than we cannot help you with it

polar marshBOT
#

@lusty grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@lime juniper I've applied for the cc role, so i was asking any requirements to get the role ?

#

I tried to dm you too

tranquil viper
#

I have reported this guy mupltile times. He is blatantly hacking on NA server, FPP Duos. We keep landing in the same matches over and over. Been killed by him multiple times. PUBG is doing nothing about him. How is this fair?
Player id: 5696179074, player name: بٰنــج

storm flumeBOT
#

Hello, @tranquil viper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

tranquil viper
#

@storm flume Thanks for the response. But this method does not seem to work.

meager moss
#

bruh does hitting someone with a car not kill them anymore? wtf

grizzled scroll
meager moss
#

this game honestly soooo garbage

#

like a car is supposed to act as something to kill someone but it doesn’t do that

vagrant onyx
#

@tranquil viper it is for somehow

meager moss
#

same as guns, gun damages are so broken

vagrant onyx
#

@meager moss if its bugs report it and might be fixed in the next update

storm flumeBOT
#

Hello, @meager moss!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

meager moss
#

ya right that will be a miracle

#

like these devs fix anything

vagrant onyx
#

@meager moss they did for real

#

But hacker thing are different

meager moss
#

that same car bug has been in thr game for season upon seasons and its annoying

#

its already hard to hit someone with a car but when you do they just fly into the air and take no damage

vagrant onyx
#

The car bug seem to be showed in this update ( i have never seen this happen in the previous update )

#

If you have photo or video post it on #old

meager moss
#

if only they didnt take 2 months to release some unless evo ground update with 2 bug fixes that are actually affecting players they might have a larger success

#

yea im recording hitting people with a car wooo

#

plus kd and rank goes down bc of this stupid shi and players grind hard for this but the GAME ruins it just because of 1 dumb buggy game

#

YAY PUBG !

bold siren
solemn yacht
#

is their a way to disable drops in a custom room game please

bold siren
#

I don’t think there is, @solemn yacht.

noble ether
#

I am playing solo asia Tpp in Emulator with Language matching disabled...Still I am not getting match waiting for 3 hrs from today morning

#

Please help since I am pushing

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @noble ether.

normal fulcrum
#

@noble ether Because guidelines is to read. Not to talk. For further questions regarding discord, use #discord

noble ether
#

I got it

#

Tnx for response

polar marshBOT
#

@digital herald:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @digital herald.

raw herald
#

Does the new update have the option to use multiple sensitivity on different devices?

blazing saddle
#

Sensitivity is synced across all clients, @raw herald. You can put up this suggestion in #old.

raw herald
#

I've done that multiple times

#

I play on emulator with the highest sens set to 9, so this is unplayable for me on mobile and I can't adjust it everytime

coral maple
storm flumeBOT
#

Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

gritty temple
#

Hi

storm willow
#

@marble acorn this is not the right channel. Please use #tournaments

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @gritty temple. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@gritty temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

plucky crater
#

Hi is there any support member

merry sandal
#

Ask away.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @plucky crater. Remember to read through #faq before asking questions in the support channels.

tardy ruin
#

Hi, I have a question: Is Phoenix OS prohibited by bubg?

storm willow
#

@tardy ruin Only game loop is recommended. Do not use Phoenix OS

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @tardy ruin.

tardy ruin
#

My device has poor specifications, so use Phoenix OS

blazing saddle
#

@tardy ruin We only recommend using supported operating systems and usage of GameLoop emulator only.

Using third-party software/methods to interfere with—or play—the game, is not allowed. Emulators and custom operating systems that people use on a computer are considered as third-party.

tardy ruin
#

Thank you

hollow lodge
#

HELP ME GUYZ!! Someone login his Gmail in my pubg account and now his Gmail is connected with my Facebook account. Now i want to remove that Google account. Can anyone help me how to do it?

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @hollow lodge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

blazing saddle
#

@hollow lodge Do you still have access to your account?

hollow lodge
#

yeah

#

ill also connected with fb

blazing saddle
#

Then, follow the solution given in #faq channel as directed by @storm flume.

hollow lodge
#

i cant send message there

#

?

blazing saddle
#

It is a read-only channel. You just have to follow the instructions given there.
Scroll your way to subpoint 2.5 regarding your issue, @hollow lodge.

hollow lodge
#

ok thanks

dense stratus
#

After Facebook id gets disabled..Any way to access pubg account? Nothing else is binded..player since s3..bought many things..help

#

@blazing saddle

blazing saddle
#

@dense stratus Contact Facebook support to recover your account. Once you have access to it, there will be no issues with logging in back to the game.

dense stratus
#

@blazing saddle Well i cant verify myself..like you know Facebook Never gives back a id after Reported....So yeah..any way to access pubg?

#

@blazing saddle Well i cant verify myself..like you know Facebook Never gives back a id after Reported....So yeah..any way to access pubg?

blazing saddle
#

Nope, no other way around it if you have no backup login method.

dense stratus
#

damn...

storm willow
#

@keen hornet need any help?

clear berry
#

That auto scope pick up bug still ain't fixed , it's been around for like 5 seasons now

modest scroll
#

What will happen if I use GFX tool?

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @modest scroll.

tiny swift
#

What can I do if I can't access my email

#

Is there any way to recover it back?

blazing saddle
#

Contact the social media support.

tiny swift
#

Sorry not my email, I meant my whole account

#

Like it got stolen can I recover it back

#

I know everything about the account

blazing saddle
#

Do you still have access to the account, @tiny swift?

tiny swift
#

Nope

blazing saddle
#

Kindly contact the social media support which got compromised, @tiny swift.

tiny swift
#

How can I?

gloomy oar
fringe glacier
#

@gloomy oar Because he was the second best player. I usually notice that the second best gets the MVP

gloomy oar
#

@fringe glacier ok, any idea about how the whole MVP thing is calculated ?

subtle stump
#

18 Kills but only 19 Points in Crown Tier

#

???

#

Should be at least 25 Points or smth

somber solstice
#

points are not equal to number of kills. points depend on how far you survive and the relative ranking of you versus the people you kill. if the people you kill have a higher ranking than you, you can earn a ton of points. however if you are higher ranked than the people you kill, you'll barely earn any points. pubg has been on elo system for forever.

gloomy oar
#

@somber solstice how about the MVP , how it's calculated ?

somber solstice
#

@gloomy oar you mean points earned? or deciding whom to label mvp?

gloomy oar
#

@somber solstice i meant the second one

somber solstice
#

alas, i don't have information on that. for obvious reasons, the developers are keeping a lot of the specifics secret

gloomy oar
#

@somber solstice ahh i see

idle rock
#

hello

#

i need help regarding my acc

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @idle rock. Remember to read through #faq before asking questions in the support channels.

magic cave
#

I can't msg in Clan recruitment channel

storm flumeBOT
#

Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

storm willow
#

@magic cave ^^

polar marshBOT
#

@idle rock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

magic cave
#

@Rare

#

Im unable to msg in clan recruitment what to do now...

#

???

storm willow
#

@magic cave you need to be level 10 in the server

magic cave
#

Ok

#

Thanks for Assistance

storm willow
#

You’re welcome

brisk drum
#

My game is not going smoothly A very tiny little laggy working slow Facing it from last 5 days

mental parrot
sick shale
#

Jump straight to ground

spring void
#

After you press jump button you have to land within a 200m radius @mental parrot

night cloak
#

Guys, what happens if I use GFX tool

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

night cloak
#

But what if I use it for graphic modification

spring void
#

Read above

night cloak
#

oh ok

storm flumeBOT
#

What happens? The banpan gets swung. Really, play fair. What's so hard about that?

night cloak
#

@mental parrot check youtube Pubgm_MrChickenWinner

brisk drum
#

Again asking

My game is not going smoothly A very tiny little laggy n working slow Facing it from last 5 days

#

Hacker

#

Now its toooo much

#

No one help here bruh

sick shale
#

Repair the game

edgy pulsar
#

@normal fulcrum the issue has popped again this time not that , but ping spikes and the game is disconnected from server (_ again happening in asia region only.. )

sick shale
#

Or lower your graphic settings

atomic vapor
#

Hi

polar marshBOT
#

@atomic vapor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

young swan
#

@polar marsh
You stopped my account more than two months ago I waited for your reply to the email, but !! I hope to return my account and compensation

brisk drum
#

@sick shale i did it lags more now and
I have low graphics setting already it is still laggy

neon fossil
#

@somber solstice can we report hacker here as well??

sick shale
#

@brisk drum check #faq 4.8 and 4.9, maybe I missed something

vagrant onyx
#

@young swan how long is your ban ?

#

also take look in the bot message

storm flumeBOT
#

Please refer to subpoint #2.12 in #faq for further information, @young swan. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

polar marshBOT
#

@young swan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Hello, @neon fossil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

rain flume
#

hello
i have question how much the sound bit rate is it 128kps or 64kps or 320kps because if i open mic the game fell like laging if i use discord the game run fast even if i have good internet connection

steady trellis
#

just wanna know how many spectators are allowed in a normal room and advanced rom, tournament room?

blazing saddle
#

@steady trellis 2

versed socket
#

Where can i find gameplay videos of Chinese version players?

polar marshBOT
#

@plucky tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle
#

@versed socket On YouTube maybe? There are tons of streamers on that platform.

versed socket
#

I've searched very hard. Couldn't find them on YouTube. I think they stream + upload on another platform

blazing saddle
#

No clue, then.

sick shale
#

@versed socket they stream on Huya

humble geyser
#

How to report a account who is sending phising messages from pubg account?

night cloak
#

I have a problem where the aim goes left and right unnaturally it went back to normal when i changed loadout by luck then when i changed it again the aim went back to the weird recoil and it doesn’t want to change back to normal i tried everything i deleted the game and repaired it nothing changes

#

I play gyro and this is a video and iam trying my best and it goes right and left harshly

#

The video is uploading

#

It is a screen record

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

raw osprey
#

help please

#

can i log in my pubgm account from android or ipad ?

#

@polar marsh

trail pendant
#

What's the problem, @raw osprey?

vagrant onyx
#

@raw osprey yes you can log in ( btw if you trying to log in throw google play games login ) than you cant

raw osprey
#

@trail pendant can i log in my pubgm account from android or ipad ?

vagrant onyx
#

Yes you can

#

@raw osprey

raw osprey
#

@vagrant onyx from android i am log in from google play games

#

and from from ipad fb

vagrant onyx
#

@raw osprey from fb you can
from google play games you cant

raw osprey
#

but i am purchasing from google play

#

btw thanks

trail pendant
#

The login method doesn't depend on purchasing.

raw osprey
#

in game purchase i mean UC

vagrant onyx
#

@raw osprey its depend on the log in method you linked on the game

#

Game purchase UC have nothing to do with log in

raw osprey
#

i linked fb and google play games

vagrant onyx
#

@raw osprey log in throw fb on ios

raw osprey
#

@vagrant onyx yes from ipad log in through fb

#

log in from android through google play games

vagrant onyx
#

@raw osprey thats correct

raw osprey
#

not any issue?

vagrant onyx
#

@raw osprey no

raw osprey
#

but few minutes ago i have received data error notice

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @raw osprey:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

velvet bone
vagrant onyx
raw osprey
#

for the good response

vagrant onyx
#

@raw osprey ok
welcome

fickle arch
#

Hi, I want to answer my question

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @fickle arch. Remember to read through #faq before asking questions in the support channels.

fickle arch
#

There is someone who uses cheating and plays to uncover the locations of players, why not stop it

storm flumeBOT
#

Hello, @fickle arch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

vagrant onyx
#

Report them @fickle arch

fickle arch
#

I submitted a report about it a month ago and now also and nothing happened killing all my team

crystal panther
#

Ping is too high for me any idea why?

night cloak
#

Hello, I encountered a problem before the update 0.16.5, I had a change in the region, the restriction 12 days after the update increased by 2 months, that is, 60 days right now I have 22 more days please correct the error and check in detail id 5304110818

storm willow
#

@night cloak contact ingame support

crystal panther
#

@storm willow any response to my question?

#

I am getting high ping for 2 days

storm willow
#

Region? @crystal panther

crystal panther
#

Asia

#

Playing in Asia server only

night cloak
#

@storm willow discord support service?

blazing saddle
quick solar
#

Hello guys

blazing saddle
#

@night cloak Hello, do you require any assistance?

#

@quick solar No self promotion

quick solar
#

Need real support serioualy

#

Ok mr toroid

blazing saddle
#

This channel is intended for questions related to in-game issues.

storm willow
#

@night cloak In-game Customer Service. (Inside pubg mobile app-settings )

crystal panther
#

@blazing saddle that link is not opening

#

Can you post content

#

Its not opening in discord

storm willow
night cloak
#

’@storm willow there the bot offers me and at the end the request ends

#

@blazing saddle Hello, I encountered a problem before the update 0.16.5, I had a change in the region, the restriction 12 days after the update increased by 2 months, that is, 60 days right now I have 22 more days please correct the error and check in detail id 5304110818

blazing saddle
#

@night cloak Kindly contact the in-game support for this issue with evidence proving your claim. They will provide you the necessary support for this issue.

night cloak
#

@blazing saddle I can not contact the administration of the game the bot answers me and offers different options

blazing saddle
rigid kayak
blazing saddle
#

@rigid kayak Can you please translate the issue in English? We do not provide support in Arabic.

night cloak
#

Hello, i may seem arrogant asking this but can i get to know about the bugs and glitches in the game right now?

#

trying to do something unique

blazing saddle
#

You can check the various bugs being reported in #old channel, @night cloak. We do not have access to the such data.

woeful wolf
glacial tartan
#

@storm willow yes i am playing from emulator

night cloak
#

@blazing saddle ok

blazing saddle
#

@woeful wolf Go to the login screen, click Repair Client and restart the game.

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @glacial tartan.

storm willow
#

Get this role smoke0001

glacial tartan
#

@storm willow i did that what you said. What to do now?

storm willow
#

@glacial tartan use #emulator-support in the future. So that the issue will be differentiated easily

rigid kayak
#

My Facebook account has been permanently disabled by Facebook and I cannot log in to my pubg account Please provide solutions please

storm willow
#

@rigid kayak use another linked account

#

If you haven’t linked another account, you need to contact Facebook support and recover the account.

cinder galleon
#

Hi to all..I wanted to know, after I register for a tournament in discord how do I play? I have to go to the room in pubg mobile app and enter id or other? Let me know please

fickle wave
#

Can I speak with any Arab of support?
Or just English!!

#

I have a problem and I want to explain it in detail as there is this kindness of you

sick shale
#

@cinder galleon should be written in tournament details

cinder galleon
#

@sick shale ok thanks

bold siren
#

You can tell us the problem you are facing here, @fickle wave. But if you want help in your language, kindly join this server:

https://discord.gg/pubgm-mena

quaint epoch
#

Week7 mission: land on top of any rooftop In erangel map. Bugged

bold siren
#

Feel free to drop that in #old, @quaint epoch.

eternal arrow
#

I Neex Help

#

reply Please

sick shale
#

@quaint epoch land on any roof in pochinki, I just completed it

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @eternal arrow. Remember to read through #faq before asking questions in the support channels.

eternal arrow
#

@bold siren Long Back In Esports Center Option We Were Getting Points For Watching Matches/Videos And By Those Points We Used To Redeem Some Gifts... Why We Dont Get Points Now For Watching?? When Will It Be Active Again (Esports Center) @bold siren

#

Reason I Dont Post A Help Directly... That's Why I Ask For Someone Who Is Online 😑😑... I Know After Typing Huge Message The Admins See But Ignore Inshort They Dont Help... Same Goes For @bold siren 👏

#

Simply Waste Of Time 😪😒

#

Nice No Reply 👏 Then @storm flume This 👈 Noob Bot Says If You Do Not Ask A Question Or Problem How Can We Answer 👏... And When We Ask Question We Just Get Ignored

sick shale
#

Staffs have lack of information on some events/matters, so be patient to get an answer @eternal arrow

eternal arrow
#

@sick shale Yea Everyone Says Like Then And At Last We Get Ignored 👏

#

@sick shale M Asking This Question Since 1 Week Yet No Reply

bold siren
#

I'm not sure why it has been removed, @eternal arrow. You can ask the customer service for further help. We don't ignore, we are just humans like you who also needs to focus on their life.

eternal arrow
#

@bold siren Ohh I Thought You Guys Are Aliens 😒

#

@bold siren Lol Who Says U Guys Dont Ignore From 1 Week Same Question No Reply... 🙄

sick shale
#

@eternal arrow ill ping daniel for you I think he can help ( @onyx cairn )

lethal raft
#

I got disconnected from the game and the game is not opening since an hour ..

eternal arrow
#

@sick shale K Thx

lethal raft
#

Help .. it been loading since 1 hr

polar marshBOT
#

@drowsy lantern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lethal raft
#

No not that

#

The game is stuck in the loading screen

little sinew
#

hloo

polar marshBOT
#

@little sinew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dull cove
#

im playing on Asia server, but recently in my 3 match my ping goes up to 400++.. why? 😔

blazing saddle
dull cove
#

@blazing saddle hmm.. ookay.. tq.. pubgm_like

wicked mist
#

I have a question, if I reach ace and I completely stop playing after that, like not playing a single match, will I still get the ace effect the next season?

#

I read somewhere u have to play 5 matches, is that true?

storm willow
#

@lethal raft check your internet connection and restart the router or try switching mobile data to wifi or vice versa

polar marshBOT
#

@pearl wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@vestal hedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
#

@wicked mist not sure about ace effect, but you have to play 5 matches in ace to get the parachute

storm willow
#

@wicked mist as far as I know 5 matches to be played for season parachute. Not for league Title/ effect, yet I would suggest you to play 5 more matches to be on safe side (just 5 matches 🙂 )

lime juniper
#

@lime juniper I've applied for the cc role, so i was asking any requirements to get the role ?
Apologies for the delay, @night cloak. Your channel has been seen before. As of right now, the VIP program is specific to certain regions. We are currently not operating in your region, unfortunately. However, there may be opportunities in the future.

meager moss
#

why all these bot players keep camping like stop fckn campin jeez

storm willow
#

@meager moss This channel is for support only . Please use #pubg-mobile for game talks

meager moss
#

NO

bitter pendant
#

Yesterday , my Facebook has been stolen from someone and I got it back again but he linked his Google play account into my pubg account ,and I can't remove it ,then he always open my account .
And I can prove that it's my account with screenshots .
Please unlink this Google play account from my pubg account ,to prevent that happens again please.
I recharged alot of uc and I can prove it from payment method and data also I have a screenshot prove that.
This is my screenshots of my account in pubg mobile please help me before he stole my uc.

spring void
#

@meager moss and dont bypass chat filter

bitter pendant
#

@storm willow

spring void
#

@bitter pendant contact ingame support to revoke access of google play

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @bitter pendant. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

bitter pendant
#

@spring void I already spoke with supports in game and they did nothing ...and dat guy keep opening my char in pubg mobile

blazing saddle
#

@bitter pendant Kindly follow the message sent by @storm flume.

signal sapphire
#

Why do i keep getting kicked from a room after restarting my game because it froze ?

bitter pendant
#

Hmm should I wait like 90 days to remove the out Sider Gmail from my pubg char really..?

#

@blazing saddle hmm I already sent a msg in game support and he did nothing

velvet pike
#

Hello, PUBG mobile, I am one of the soldiers in the game, and I have a problem. My account was hacked in the game and my account is linked to Facebook and my account has been disabled and I can no longer enter the game. I wish help in entering the game and ready to provide all the information you need The company to confirm that the account belongs to, thank you

torpid creek
#

Hello

#

That is cheating

trail pendant
#

Hey @velvet pike, you should contact Facebook's customer service to help you get back your facebook account.

storm flumeBOT
#

Hello, @torpid creek!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

harsh dock
#

So is this a Verizon issue or something? I tried everything

rich sundial
#

hi

#

Hi, may I speak with a moderator? I have a problem with my pubg mobile account

#

I cannot log in to the pubg mobil game when I log in to the game This message appears to me in which the phrase “Authentication has been denied”

blazing saddle
#

@rich sundial What is your login method?

rich sundial
#

Facebook

#

@blazing saddle Facebook

blazing saddle
#

@rich sundial Are you trying to login via the app?

rich sundial
#

@blazing saddle Yes, through the app

modern crystal
#

When is the next update coming?

blazing saddle
#

@rich sundial Retry logging in after uninstalling the app.

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @modern crystal. Once we do, we will publish further information in #news.

modern crystal
#

Wow Facebook people are spreading rumors saying Wednesday

rich sundial
#

@blazing saddle Also, it is not possible to log in. Whoever logs into the account from another account, I watch personal clothing change or is connected to the game

onyx cairn
#

Long Back In Esports Center Option We Were Getting Points For Watching Matches/Videos And By Those Points We Used To Redeem Some Gifts... Why We Dont Get Points Now For Watching?? When Will It Be Active Again (Esports Center)
@eternal arrow
Thank you for your report. As the system gets optimized for upcoming live streams it may come to short outages. A fix for this issue we be provided, soon. Just wait patiently for that. I am also sorry for the delayed response as I was working during the evening (We're volunteers here and not 24/7 online). Don't hesitate from contacting us here if you experience any issues.

velvet pike
#

👍

#

Hello PUBG MOBILE I am one of the soldiers in the game and my account on the game was hacked and the account is linked in GOOGLE PLAY and I want to cancel linking an account I will upload all the information and pictures that prove that the account is mine and thank you Name: OMAR ๛ 『G
ID: 5255537312
First payment receipt: Season 8 approximately 20/07/2019 I do not have a payment receipt
number due to lack of a Google account
My Facebook account name : عمر علي حسين

rich sundial
#

@onyx cairn

rich sundial
#

@onyx cairn Can I talk to you in a private conversation?

onyx cairn
#

I'm not available for private conversation. Kindly state your issue here.

rich sundial
#

@onyx cairn I can't log in to my account and when I log in, the message Authentication Denied appears

onyx cairn
#

Unfortunately I can't read that. How are you logging in?

rich sundial
#

@onyx cairn By facebook

onyx cairn
#

Contact Facebook support. I can't help you with that.😕

rich sundial
#

@onyx cairn Also, it is not possible to log in. Whoever logs into the account from another account, I watch personal clothing change or is connected to the game

#

@onyx cairn There is another person who has managed to change the linked account in the game and I want to get it back

onyx cairn
#

Kindly contact in game support from #faq 2.5

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @rich sundial. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

velvet pike
#

@storm flume

rich sundial
#

@onyx cairn I can prove the correct account ownership if I am the owner

fathom frost
#

Hep

blazing saddle
#

@rich sundial As directed, kindly contact Facebook support or follow through the solution given in #faq 2.5

fathom frost
#

Help

blazing saddle
#

Kindly stop repeating the same questions again and again.

onyx cairn
#

Keep calm. Toroid helps you!

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @fathom frost. Remember to read through #faq before asking questions in the support channels.

fathom frost
#

Sorry😩 😩 😩

velvet pike
#

@storm flume Help

storm willow
#

@velvet pike same follow the Machete message

#

Faq 2.5

potent oasis
#

Were do i issue a teaming?

blazing saddle
#

@potent oasis Report them to the in-game support.

potent oasis
#

Did and i have screenshots of their ID's
they lured me in and killed me with the other team ...

rich sundial
#

ok thank you

velvet pike
#

Hello PUBG MOBILE I am one of the soldiers in the game and my account on the game was hacked and the account is linked in GOOGLE PLAY and I want to cancel linking an account I will upload all the information and pictures that prove that the account is mine and thank you Name: OMAR ๛ 『G
ID: 5255537312
First payment receipt: Season 8 approximately 20/07/2019 I do not have a payment receipt
number due to lack of a Google account
My Facebook account name : عمر علي حسين
@storm flume

storm willow
#

@velvet pike please read #faq 2.5

velvet pike
blazing saddle
#

@velvet pike Kindly do not spam the same issue again and again. You have already been answered, just follow through the solution provided to you multiple times.

night cloak
blazing saddle
night cloak
#

Thanks for the help!

steel wing
#

@blazing saddle

#

Land within 200 metres of the airplane three times

blazing saddle
#

Yes! How may I help you?

steel wing
#

Cant realise how to do that

blazing saddle
#

When you jump off the plane, open the mini-map and click 'Mark my location'. Use it as a guide and don't land outside a 200 meter radius of that mark.

steel wing
#

Excatly 200m

#

??

#

Or more than 200m

blazing saddle
#

No, within 200m. Should not land outside 200m radius

steel wing
#

Like no 201m or 199m right?

#

Excatly 200m?

blazing saddle
#

Anything between 0 to 199m

steel wing
#

But not 200+

blazing saddle
#

Yes exactly

steel wing
#

Right?

#

Oh ok thank you

blazing saddle
#

@rich sundial Send feedback and suggestions in #old.

steel wing
#

Why do u need a goat lol? @rich sundial

#

Anyways thanks once more @blazing saddle

blazing saddle
#

No problem

steel wing
#

@blazing saddle It worked and I got M416 SPECTRE <3

#

Appriciate it

blazing saddle
#

Congrats! Happy to help :)

steel wing
#

;)

obtuse forge
#

@vagrant onyx I tried your advice, it solved the problem. Thanks a lot :)

night cloak
#

It won’t let me send my server to the #clans

vital moss
#

add custom modded lobbies for hackers so they dont wont have the chance to mess up real games and add modded lobby with flying super speed etc as a open public match option or hidden option, and add exclusives and luck priority for top media and channel outlets like youtube because that is above fairness and for many players watching is better convenience than playing

blissful jungle
vagrant onyx
#

@blissful jungle log out from account and repair client

Than log back in and see if worked

blissful jungle
#

@vagrant onyx
I did everything even client repair
But nothing worked !!?

wicked fog
#

Can we play a classic match

vagrant onyx
blissful jungle
#

@vagrant onyx like can u report to someone works for pubg ? About this bug

#

@vagrant onyx like can u report to someone works for pubg ? About this bug

night cloak
#

How can I contact pubg mobile support?

vagrant onyx
#

@blissful jungle hello
this bug seem to be on your side only

#

@night cloak yes

storm flumeBOT
#

Please refer to subpoint #5.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

blissful jungle
#

@vagrant onyx wdym

vagrant onyx
#

@blissful jungle its not general

#

Some collected this

night cloak
#

I have done exacly what faq says. but no body contact me back. its just an automatic response.

blissful jungle
#

I know but im still player of this game dont i deserve some respect ?!?

vagrant onyx
#

Try to log out and log in using guest and fo the mission and see if its counted ( do the land one cause bit easy ) @blissful jungle

#

and let me know

blissful jungle
#

Okay

#

Brb

vagrant onyx
#

@night cloak it is automatic respond and will help you solve your inquire

night cloak
#

Its not helping. if there is actually no support for this game please tell me.

vagrant onyx
#

Scroll down till you see the red button called CONTACT US ( if you didn’t find the solution )

night cloak
spiral timber
#

@wintry heart @somber solstice

storm willow
#

@spiral timber do you have good wifi download speed ?

#

And please do not ping admin/community members, just state your issue staffs will help

earnest skiff
#

like what the actual heck?

#

i was in a match pushing for conq, and they ban me for 10m

#

LIKE WHY

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @earnest skiff:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

vagrant onyx
night cloak
#

عاوز اعرف لي اخت بان 91 يوم

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

night cloak
#

ok

normal fulcrum
#

@spiral timber Are you on rooted device?

night cloak
#

I want to know my sister is 90 days old

earnest skiff
#

which one is it?

#

oh wait nvm

night cloak
#

I want a sister who knows me for 90 days

earnest skiff
#

@vagrant onyx which one is it? if u would kindly let me know

normal fulcrum
#

What do you mean by that @night cloak?

night cloak
#

why been ?

vagrant onyx
#

@night cloak data error with client you got 10 min ban not 90 days

night cloak
#

I have 3 days, I have not opened an email

earnest skiff
#

yo like what

#

@vagrant onyx i really need yo help dude

#

any mods?

storm flumeBOT
#

Do read earlier messages. You have exactly the same issue as the person before you.

hot stag
#

Help My account worth of million of uc lol really and I have never ever cheated the game Please help me I was playing match with my clan mates and suddenly this happen @lime juniper @somber solstice

merry sandal
polar marshBOT
#

@desert badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hot stag
#

@merry sandal Sir It's same channel ! please help what i have to do with that

night cloak
#

link for reporte youtuber sell hack

#

@merry sandal

livid wadi
#

I bought prime plus today but didn't get 300!uc room card and crates

merry sandal
#

Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time

Solution
An easy fix for this solution will be fixing your device time.
• Go to settings -> System -> Date and time -> Turn on the options of Automatic date & time and Automatic time zone . This will lead to your device using network provided date and time and will fix your issues.

Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in #faq channel.
@hot stag

night cloak
#

@lime juniper okay thanks ☺️ it'd be amazing for our region too

storm flumeBOT
#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

night cloak
#

The DNS changer doesn't fix the ping

#

I contacted my ISP too but they are not fixing it.

#

and how how reporte discord sell hack

#

@merry sandal

#

this man he play whit hack emulator server mobile i reporte hem ..... his name in youtube
CHEATVN NET

#

he is live now in youtube

storm flumeBOT
#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

storm willow
#

For discord server report them to discord support

wicked mist
#

@storm willow can you give me tips on how to rank push better? my rank increases slow af and then decreases alot, everything I do is gone and it just keep repeating, stuck on crown 2

storm willow
#

Practice, get more kills and more survival points esp chicken dinner. For that you need good squad and super reflex game style

wicked mist
#

I'm a decently average player, I need only a good squad

polar marshBOT
#

@hollow spindle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tardy python
#

Hi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tardy python. Remember to read through #faq before asking questions in the support channels.

tardy python
#

Someone sent me a letter in thé game saying it was a gift

polar marshBOT
#

@dim igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spiral timber
#

@normal fulcrum i am on a ios bypassed device

normal fulcrum
#

@spiral timber Than you will have the issue with maps. You will require a non-bypassed and non-jailbroken device to get the game working perfectly

spiral timber
#

Im gonna replace my maps from an another ios device

#

Its about just copy and paste ... lets see if it works or not

normal fulcrum
#

You might get a ban if you mess with data files and you make even a slight mistake

#

We don't recommend such methods for iOS

spiral timber
#

So tell me an official working method

normal fulcrum
#

Get an official device without bypass or jailbreak

#

Or get an Android device

spiral timber
#

I dont have money right now!!! Bro !!😅

#

recently sold my android

#

To buy this bit*h

normal fulcrum
#

Than nothing can be done. If you're planning to copy data from 1 device to another, do it at your own risk. If you're banned, we will not be able to help you

spiral timber
#

@normal fulcrum i have no choice im not doing any illegal activities... just downloading the maps but its manual

normal fulcrum
#

Bypassing MDM violates ToS of Apple and it is illegal and will not be supported by Tencent, Light Speed or Pubg Mobile

storm willow
#

Remove jailbreak

spiral timber
#

If i remove jailbreak from my phone it will go to icloud lock again @storm willow

#

@normal fulcrum so i have to sell my phone again

#

😂 if I remove jailbreak then my download will be ok?

normal fulcrum
#

That's your own decision. We cannot help you with it. We have answered your question regarding the issue of map downloading

magic cave
#

Any custom room today ???

normal fulcrum
#

You can have further discussion in #chat

steel wing
spiral timber
#

I know !! So the main problem is jailbreak?

storm willow
#

Yes

normal fulcrum
#

Please take this conversation to #chat

spiral timber
#

Ok... ok going off... and i will try to remove jailbreak

sharp reef
#

@storm willowhy

storm willow
#

Hi sup?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @sharp reef. Remember to read through #faq before asking questions in the support channels.

polar marshBOT
#

@shadow venture:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@polar marsh Ping Issues In Asia Server

vagrant onyx
#

@night cloak where you live ?

night cloak
#

Pakistan

vagrant onyx
#

Please contact customer care about it

#

There is issue

storm flumeBOT
#

Please refer to subpoint #5.3 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
vagrant onyx
#

@night cloak our staff told us there is ping issue on

bangladesh and pakistan

olive lodge
#

Can any one here help me??

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @olive lodge. Remember to read through #faq before asking questions in the support channels.

slim minnow
#

When is 0.17 beta coming

olive lodge
#

@storm flume i'm allready did

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @slim minnow. Once we do, we will publish further information in #news.

slim minnow
#

Okay thanks

spring void
#

@olive lodge so you are banned?

tepid bronze
#

Can any one here help me??

polar marshBOT
#

@tepid bronze:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive lodge
#

@spring void yes 💔😢 it's from last october and i leave the game all this time cuz i want to play with anothe acc i play with my acc for 1 year

spring void
#

Contact ingame support we cant help you @olive lodge

polar marshBOT
#

@olive lodge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

river dagger
#

@fast ledge @empty owl @neon patio is there any way to change google play game id from pubg? Actually someone stole my account and I don't have any access to the account which is added to the pubg account. I want to remove that account and add anothe google account.

safe lily
#

People are trying to scam people in all chat

blazing saddle
#

@river dagger Unfortunately, it is not possible to unlink social media accounts once linked to the game.

safe lily
#

Dude PUBG sucks rn

#

It’s depressing AF

lone hamlet
#

Hi, I want to disconnect my Facebook account because it has been disabled. Can this be done?

safe lily
#

Nope

blazing saddle
#

@safe lily Kindly report the said user accounts in-game. You may also send such additional evidence like screenshot or videos regarding such illegal and scamming activities to the in-game customer support.

river dagger
#

@blazing saddlethen what can i do now? I can't access my gmail account. And when i play game someone login to my account and my game stopped in middle of gameplay

blazing saddle
#

@lone hamlet Sorry, the only way is to recover your Facebook account by contacting Facebook support. The game does not allow unlinking social media accounts once linked to the game.

#

@river dagger Contact Google support and recover your gmail account.

river dagger
#

@blazing saddlealready contact with them but there is no way to recover. Actually that guy who stole my id change all my information. And I can't do anything now.

blazing saddle
#

Do you still have access to the game account via another login method, @river dagger?

river dagger
#

@blazing saddleyes i added my fb account with the game but when i start game that guy who stole the account start the game and my game logout from my device.😫 😩

blazing saddle
#

@river dagger Go to #faq channel and follow through the solution given in subpoint 2.5.

river dagger
#

@blazing saddle ro can you help me on another Matter?

blazing saddle
#

Yes, @river dagger?

polar marshBOT
#

@river dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

river dagger
#

Hi

blazing saddle
#

@river dagger Was it blocked from this server?

river dagger
#

Yes bro

blazing saddle
#

Can you send the 18 digit Discord ID?

storm flumeBOT
#

Refer to http://bit.ly/d_uid or the following steps for instructions on how to acquire user identifications, @river dagger:

Desktop & Web:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Right-click a username or profile, and select Copy ID.

Android:

:white_small_square: Enable the Developer Mode under Behavior - CHAT BEHAVIOR in the Discord settings.
:white_small_square: Press and hold a profile picture in a channel or private conversation, scroll down, and select Copy ID under DEVELOPER MODE.

iOS:

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Tap on a profile picture, press the three-dotted menu located in the top-right corner, and select Copy ID.

river dagger
#

@blazing saddleok wait bro

#

@blazing saddlewherw i found the 18 digit id?

blazing saddle
#

Follow the instructions sent by @storm flume

night cloak
#

@vagrant onyx When It Get Solved .We Are Unable To Play Game 😓😥

blazing saddle
#

@night cloak What is the issue?

river dagger
#

@blazing saddle393088095840370689
This is my id

blazing saddle
#

Let me check.

#

Nope, @river dagger. This ID is incorrect. You have to go to user profile and copy the ID.
Alternatively, you can send me a message privately from that account.

vagrant onyx
#

@night cloak hopfully they fix it

river dagger
#

@blazing saddlei send the message from that account

night cloak
#

@blazing saddle pings Issue In All Servers Except Middle East

blazing saddle
astral socket
#

When the next update?!

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @astral socket. Once we do, we will publish further information in #news.

woeful forum
#

Selamün aleyküm

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @woeful forum. Refer to #613267301243944960 for language channels.

river dagger
#

@blazing saddlebro i follow the @faq 2.5 but nobody can't reply. Only some bot message.

blazing saddle
#

@river dagger Yes follow the instructions given in #faq subpoint 2.5. Once you have done that, wait for their response.

night cloak
river dagger
#

@blazing saddlethey didn't respond. There is such kind of option. In faq when he said about account then customer service members reply but in my case they didn't reply anything

eager valve
#

İ need help

blazing saddle
#

They reply. Just wait for their response, @river dagger.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @eager valve. Remember to read through #faq before asking questions in the support channels.

river dagger
#

@blazing saddleok

eager valve
#

After buyin first month prime plus, is there difference in price next month?

night cloak
#

@blazing saddle What About Our Problem?

ebon inlet
#

Add me in a room

gritty glade
#

Killed by hacker

#

Continues 19 matches killed by Hacker.

#

I got 600 minuse points

storm flumeBOT
#

Hello, @gritty glade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow
#

@eager valve no, same price

gritty glade
#

I am not here for Reporting cheaters.
What about my 600 minuse poitns

night cloak
storm willow
#

@gritty glade people here can’t provide those points ( they don’t have that power) you may try contacting ingame customer service

#

@night cloak your issue has been reported to the officials. Please wait patiently.

night cloak
#

@storm willow we are Unable To Play Game 😓

storm willow
#

@night cloak In addition to that not everyone in your region have this issue. One of our moderators said his ping is normal. Try switching your internet service provider

cedar cape
#

Please send me email support pubg

polar marshBOT
#

@cedar cape:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow
#

anyway your issue have Been reported to the concern team @night cloak thats the best thing we could do!

night cloak
#

I @storm willow I Also Contacted Your Moderator.He Also Said Same Issue With Him

kindred zephyr
storm willow
#

Yes, his ping seems to be reverted to normal @night cloak

kindred zephyr
#

I'm not able to report this YouTube channel why?

storm willow
kindred zephyr
#

But I directly copied the link from youtube

spring void
#

Remove the . Between youtub and be

kindred zephyr
#

I tried but same result

spring void
#

Copy paste the link again

night cloak
#

@spring void Tell Him The Issue Pings in Pakistan @storm willow

spring void
#

As said the issue is forwarded , with that being said have you contacted your internet service provider? @night cloak

#

I have the same ISP but i was able to play the game without issues today

night cloak
#

@spring void yes bro I Contacted and also Changed the internet Service provider but same 😓

spring void
#

You can also post your feedback in #old

glacial tartan
#

Is t legal to use config files in pubg mobile to improve aim assist and headshots in game

spring void
#

No @glacial tartan

glacial tartan
night cloak
#

Where Can i download Ultrahd audio file @spring void

spring void
#

@night cloak ingame

#

From download option

glacial tartan
#

@kindred zephyr you have to click on channels icon and then tap share option. Then tap on copy link i meant channels link then paste it to the youtube channel report site.

night cloak
#

@spring void there is no option ingame

spring void
#

Then it is not supported for your device @night cloak

spring void
#

Looks all fine

night cloak
#

@spring void Asia Server Not Well

blazing saddle
#

@night cloak We have already forwarded the issue and are waiting for a response. Kindly stop repeating the same questions again and again.

night cloak
#

@blazing saddle ok

frozen schooner
#

I need help. My friend mistakenly logged his global account to Vietnam is there any way that he can move in global again? He tried to log into global but it isn't working!! If anyone knows then please let me know!!! Support!!

floral harness
#

It landed on the roof

spring void
#

So?

floral harness
#

How am I supossed to get on a roof that is taller then every other

spring void
#

It was your mistake to use flare gun near such area.

floral harness
#

3rd match in a row this happens

#

Are you mad

#

Look at the flare

#

And look at the drop, do you want me to run 1km just to shoot a flare?

spring void
#

No, you should use it in an area with less buildings, or you can use grenades on it. That is not a bug or game issue.

floral harness
#

You want me to use like 10 nades?

#

1 nade moves it like a meter barely

spring void
#

That is not a bug or game issue

spring barn
#

Where does mk14 come from in sniper arcade

floral harness
#

Well ofc it is a game issue?

spring barn
#

So its unfair

#

I was killed by mk14(auto)while i was dmr

charred bloom
#

Link report plz?

granite edge
#

Please help me

spring barn
#

@granite edge logout and repair the game.some file are broken

granite edge
#

I did it but same

spring barn
#

Uninstall and install again.

granite edge
#

also same

spring barn
#

Contact ingame support

grand star
#

Hello I have issues with bluetooth earbuds with pubg the sound is late why ?

granite edge
#

Not maps source pakge

#

For outfits

grand star
#

@--HaRMaN DhaLiWaL#3905 how can fix that problem?

polar marshBOT
#

@unreal pawn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vital quiver
#

how can i report someone , i have video

storm flumeBOT
#

Hello, @vital quiver!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

inland plaza
#

There is bug which kills me
..parachuting and when about to reach land it gets bugged and get me knocked sometimes I again go high and falls and die

blazing saddle
#

@inland plaza Feel free to post bug reports in #old in a single message.

inland plaza
#

Is that trending issue ?

blazing saddle
#

It is a known issue and it hopefully it should be fix by the next update.

polar marshBOT
#

@young wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@manic epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hollow lava
#

Anyone give me a Redem Code

restive kayak
#

Hi pubg mobile support i have a problem my facebook account is hacked bya hacker and he login with the facebook and i want to ulinked pleas help me

frozen schooner
#

Can anyone tell me where is the armory in the game?? I can't find it!

eager valve
#

After buying first month prime plus, is there difference in price next month?

trail pendant
#

You should contact the facebook customer service to help you get your facebook account, @restive kayak.

restive kayak
#

@trail pendant my account changed name and the email I don't have any acces to him

storm willow
#

@eager valve no price difference, already answered earlier

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @restive kayak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow
#

If you do not have access to either linked account, we can’t help. Try asking customer service though

grand star
#

@night cloak but I got galaxy earbuds and galaxy s10 plus

sick shale
#

@frozen schooner it's removed

hollow echo
#

Can i share a link(youtube) of a guy exposing top asia solo players who play with hackers....
So that it can be reached to the developers or someone!!!

lost needle
#

Can I cancel the Twitter link from my account just linked to the Twitter and Facebook account and someone broke into my account and his link to Twitter and I want to delete Twitter because the hacker logs in to my account so I made all the transformers and I spoke with the customer service for the game they do not give me Any result of deleting the linked Twitter account, does anyone help me please?

#

@storm willow

#

@trail pendant

storm flumeBOT
#

Hello, @lost needle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

lost needle
#

What do I do when the hacker might log into my account at the same time

storm willow
#

as said above contact customer support and request revoke access to the hacked account @lost needle

lost needle
#

No, but someone hacked a Facebook account, logged into the game and linked a Twitter account. I changed the Facebook password, but I watch a Twitter account linked to the same account

storm willow
#

follow the above instructions or #faq 2.5

lost needle
#

@storm willow I have already spoken, but customer service tells me your account is not a hacker and I have provided all proof of the payment bill

storm willow
#

Yes only if you have access to another linked account @night cloak

lost needle
#

@storm willow I now have my account linked to my personal account, which is Facebook, but I want to delete Twitter, because I am not personally

storm willow
#

@lost needle PUBGMOBILE_CS@tencentgames.com explain your issue and mail to this address

lost needle
#

And what do I tell them in a message through the email

storm willow
#

Ingame customer support or the above mail Id are the only two options that can help you

#

@lost needle explain your issue, with necessary proof

lost needle
#

Ok

#

I will try

odd crater
#

hii

#

i have an youtube channel

#

so i want your support

#

can you guys support

#

plz

#

ok

#

im sorry

#

rank

real leaf
#

Greetings

Today is very, very sad day for us all...

They hacked account of my teammate. We was playing pubg mobile since season 3 together. My friend clicked on some link, and he got hacked. Hacker disabled his facebook account, and he changed his password.

Here is his ID 5294284039.
His name was qualityNexsy. But hacker changed also his name.

He is waiting respond from facebook about his facebook account.

He invested more than 2000€ in this game, and as we, he love and live for this game. So please PubgMobile, help him, help us to take his account back.

Please Pubg.

@everyone

#

Help

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @real leaf. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

real leaf
#

Ok

stark hazel
#

Is it possible to get redeem codes for Pubg mobile? I've seen it on YouTube and idk if it's true or not

sick shale
#

Yeah it's possible

stark hazel
#

Could you tell me how to get them?

#

Because every video on YouTube is Indian and I'm English so

#

I don't understand them

polar marshBOT
#

@main rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale
#

Pubg staff used to share codes in here, idk about other sources
You can redeem the codes through redemption center on pubg mobile official website

stark hazel
#

@sick shale is there any working codes currently? Or if someone uses them is that it you can't use again

#

Like is it a one time thing or for multiple people to use

soft compass
#

im not play pubg -m all players hacker

polar marshBOT
#

@soft compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stark hazel
#

im not play pubg -m all players hacker
@soft compass not true, maybe they're just better players

blazing saddle
#

@soft compass It takes time for the system to review and process the reported accounts because of the high number if reports it receives.

stark hazel
#

^

sick shale
#

@stark hazel once there's an active code they will share it in #news , and yes it has a limit

polar marshBOT
#

@pulsar bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle
#

@pulsar bough Kindly ask questions in English.

real leaf
#

?

blazing saddle
#

Yes, state your query here.

real leaf
#

@pastel pecan

pastel pecan
#

hallo 👋🏻

blazing saddle
#

Yes?

real leaf
#

This is and

#

Explain everything @pastel pecan

#

You do not know the eng menu to send to private pc here to send

#

@blazing saddle

#

I want to give my best return acc invested over 2000s

blazing saddle
#

Does the user still have access to their account?

real leaf
#

I do not know yet

blazing saddle
#

Do they have any other login method?

real leaf
#

Let me write everything now

#

@blazing saddle

#

The guy sent me a site where, like Free Skins for Ubgredanje, I entered here via Google, and connected with Fb, after 10min I was constantly ejected from the game and from the game Has anyone already entered into it and hacked

#

Tose happened @pastel pecan

#

If you can help

blazing saddle
#

This means the user voluntarily gave away their social media account ID and password to a scam website. Kindly contact the social media support and change your passwords immediately.

blazing marten
#

Hello

blazing saddle
#

Hello, @blazing marten. Do you need any assistance?

blazing marten
#

yes

#

In PUBG Mobile my PIng is 400+
But when i check the same on Speedtest.net it is 48

#

I checked this in 2 devices but same problem

#

whenever i switch to Mobile Data The ping shifts to 64 from 400+

blazing saddle
blazing marten
#

k

night cloak
#

im stuck on request timed out

#

cant play pls help

plain shadow
#

Hiii frds new to discord so pls how to use the Application

vagrant onyx
small drum
#

Hey

#

Pubg bring back infection mode

vagrant onyx
#

@small drum you need help

small drum
#

No just asking for infection mode

vagrant onyx
#

@small drum for this head over #old

small drum
#

Ok

scenic rose
#

My account has been hacked. I just linked with my fb. But now, my char has been linked with goigle play. How to unlinked the google play games account. It will be crash if i loged in my PUBGM account. I has report in games. But, nothing happen. Or am i just stay waiting until 90 days?

night cloak
#

Are color filters on ipads and iphones considered as cheats or third party apps? Sometimes my eyes get sore from the bright colors and would like to play with little bit more yellowish tint. Color filters can be found from ipad/iphone settings so it aint no app anyway.

vagrant onyx
#

@night cloak color bland are coming in next update

#

For the eyes

night cloak
#

@vagrant onyx Really? Oh thats awesome! Thanks for the info

#

Can PUBG give normal points?

sick shale
#

points are not equal to number of kills. points depend on how far you survive and the relative ranking of you versus the people you kill. if the people you kill have a higher ranking than you, you can earn a ton of points. however if you are higher ranked than the people you kill, you'll barely earn any points. pubg has been on elo system for forever.
@night cloak I quoted this message from an admin here.

night cloak
#

This is trash!

neat turret
#

@night cloak they won’t know what’s enabled if it’s from the OS. Just don’t mod files.

#

That’s how Elo works. @night cloak do some reading. It’s all on Wikipedia

polar marshBOT
#

@sonic talon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.