#questions | PUBG MOBILE | Page 707

coral maple Feb 7, 2020, 2:16 PM

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I'm sorry but this is frustrating

blazing saddle Feb 7, 2020, 2:16 PM

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@coral maple It will be fixed once the team takes note of it. Maybe by the next update.

polar marshBOT Feb 7, 2020, 2:16 PM

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@mystic pivot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

obsidian dove Feb 7, 2020, 2:16 PM

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i wanna try beta versions 😭

vagrant onyx Feb 7, 2020, 2:17 PM

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@mystic pivot read the pinned message

storm flumeBOT Feb 7, 2020, 2:17 PM

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Please refer to this channel's pinned messages for further information, @mystic pivot:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

vagrant onyx Feb 7, 2020, 2:17 PM

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And contact facebook support

river crane Feb 7, 2020, 2:17 PM

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@obsidian dove beta is full for now

obsidian dove Feb 7, 2020, 2:18 PM

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oh

coral maple Feb 7, 2020, 2:19 PM

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@blazing saddle I'm just not sure if this is an isolated problem if it is they might not even look in to it.

blazing saddle Feb 7, 2020, 2:20 PM

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@coral maple You have tried all kinds of repairs from your side right, including reinstalling the game?

coral maple Feb 7, 2020, 2:20 PM

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Yes

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I even used a different device

blazing saddle Feb 7, 2020, 2:20 PM

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Well, then it is not an isolated issue.

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They will take note of it. Every report made there is equally important.

coral maple Feb 7, 2020, 2:21 PM

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Okay thanks

hybrid harbor Feb 7, 2020, 2:21 PM

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I need help

storm flumeBOT Feb 7, 2020, 2:21 PM

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We are unable to provide assistance if you do not ask a question or state a problem, @hybrid harbor. Remember to read through #faq before asking questions in the support channels.

vagrant onyx Feb 7, 2020, 2:21 PM

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@coral maple hey please report it on #old

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If you have screen shoot or video will be much better

obsidian dove Feb 7, 2020, 2:22 PM

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atleast upload the BETA apk on google drive GWgoaMonikaSmug

blazing saddle Feb 7, 2020, 2:22 PM

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@obsidian dove No. We have seperate servers for that.

obsidian dove Feb 7, 2020, 2:22 PM

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wow

storm flumeBOT Feb 7, 2020, 2:22 PM

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You can apply for the PUBG MOBILE beta program here, :

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

blazing saddle Feb 7, 2020, 2:23 PM

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You can apply for them here ^

obsidian dove Feb 7, 2020, 2:23 PM

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i did fill it 2 or 3 months ago

coral maple Feb 7, 2020, 2:23 PM

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@vagrant onyx I did do so with a video link

blazing saddle Feb 7, 2020, 2:23 PM

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It is a closed beta. Accepted applicants get server invite via email.

river crane Feb 7, 2020, 2:23 PM

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Wait for the next time till they do an update on it

blazing saddle Feb 7, 2020, 2:23 PM

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@coral maple It will be enough. Thank you.

vagrant onyx Feb 7, 2020, 2:24 PM

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@coral maple you can also report it on

storm flumeBOT Feb 7, 2020, 2:24 PM

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Hello, @coral maple!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

coral maple Feb 7, 2020, 2:24 PM

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Okay

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Thanks

hybrid harbor Feb 7, 2020, 2:25 PM

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I have done the mission:
Land within 200 meters from ur aeroplane
But it isn't registered it

vagrant onyx Feb 7, 2020, 2:26 PM

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@hybrid harbor log out from your acc than log in using guest acc ( or other acc ) play 1 arcade match or classic now press repair button ) now log in with your acc and try

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Note : the RP mission might be bugged

blazing saddle Feb 7, 2020, 2:27 PM

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@hybrid harbor You probably did not do it correctly.
You have to land within a 200m radius from the point you jumped from the airplane. The best way to do it is letting you autodrop from the plane at the end of the flight path.

vagrant onyx Feb 7, 2020, 2:27 PM

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@hybrid harbor and follow @blazing saddle message if you did it correctly

hybrid harbor Feb 7, 2020, 2:28 PM

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Ok i am trying again

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@blazing saddle i tried in ur way to but it didnt worked

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What should i do please anyone help!😫

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@vagrant onyx

blazing saddle Feb 7, 2020, 2:41 PM

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@hybrid harbor Ask in #pubg-mobile how to do the mission correctly.

gritty quail Feb 7, 2020, 2:43 PM

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How to complete Candy Man Achievement?

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I tried with these apples but it didn't worked

hybrid atlas Feb 7, 2020, 2:45 PM

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How to add a buddy in our profile

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I need to stand my friend in my profile

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With me

blazing saddle Feb 7, 2020, 2:46 PM

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@hybrid atlas You can add them via the partner option given in your profile.

hybrid atlas Feb 7, 2020, 2:46 PM

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I tried but

gritty quail Feb 7, 2020, 2:46 PM

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@blazing saddle help me pls

blazing saddle Feb 7, 2020, 2:46 PM

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You should have some amount of synergy for it, @hybrid atlas.

hybrid atlas Feb 7, 2020, 2:46 PM

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They are not standing in my profile

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@blazing saddlei have 1325 synergy point

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With my friend

coral maple Feb 7, 2020, 2:47 PM

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@blazing saddle I just login to my guest account it's working just fine!? But not on my account I look at all the settings all the same I don't understand could this be end user fault? I'm sorry but it frustrates that I can't play I have RP missions to compete and also trying to rank up ...?

blazing saddle Feb 7, 2020, 2:48 PM

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@hybrid atlas Use this

📎 Screenshot_20200207-201802__01.jpg

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@coral maple Maybe compare the settings?

coral maple Feb 7, 2020, 2:49 PM

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I did

hybrid atlas Feb 7, 2020, 2:49 PM

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Yes i get only one friend suggestion

gritty quail Feb 7, 2020, 2:49 PM

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@blazing saddle crist can u pls help me

blazing saddle Feb 7, 2020, 2:50 PM

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Maybe it is because of your merit? I'm not sure. Just contact the in-game support if the said feature is not working as intended, @hybrid atlas.

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@gritty quail Kindly state your issue.

hybrid atlas Feb 7, 2020, 2:50 PM

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Ok bro

blazing saddle Feb 7, 2020, 2:50 PM

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@coral maple And? Did you find something which is different or maybe causing the issue?

coral maple Feb 7, 2020, 2:51 PM

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@blazing saddle no

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Everything is exactly the same

blazing saddle Feb 7, 2020, 2:51 PM

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Hmm.. That's weird.

gritty quail Feb 7, 2020, 2:51 PM

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@blazing saddle, i cannot complete the "Candy Man" Achievement. I tried it in the lobby with these Apples but it don't count for some reason

blazing saddle Feb 7, 2020, 2:51 PM

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@gritty quail Let me check.

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@gritty quail The said achievement was available during Halloween period of 2019, during which there were candies/pumpkins available in the lobby. Using those completed the achievement. It does not work with apples.

gritty quail Feb 7, 2020, 2:54 PM

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When will it work again?

blazing saddle Feb 7, 2020, 2:56 PM

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Only if the event is made available again in the future, @gritty quail.

karmic vale Feb 7, 2020, 3:02 PM

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Hello admins

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I got problem in my account on PubgM can u help me?

blazing saddle Feb 7, 2020, 3:03 PM

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What kind of login issue do you face, @karmic vale?

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Can you provide a screenshot?

polar marshBOT Feb 7, 2020, 3:04 PM

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@karmic vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Feb 7, 2020, 3:25 PM

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@gritty gale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eager panther Feb 7, 2020, 3:34 PM

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Why when enemy gets near me lag occurs

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Why enemy lag occurs

forest junco Feb 7, 2020, 3:38 PM

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@blazing saddle

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I need help, someone managed to access my account, but I recovered it after several hours, but I was surprised that he linked my account to the game center. I don’t know it, and it doesn’t mean anything to me. I contacted faq and couldn’t help me.

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📎 image0.jpg

night cloak Feb 7, 2020, 3:41 PM

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@forest junco if you give account someone exchange password

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@eager panther How GB Ram u have?

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📎 Screenshot_20200207-173954_PUBG_MOBILE.jpg

forest junco Feb 7, 2020, 3:42 PM

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Or give anything to anyone who has been hacked into my Facebook account and recovered it is the same account that has a pubg link

night cloak Feb 7, 2020, 3:43 PM

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@night cloak Why I can't delete my account? PubgmConfused

blazing saddle Feb 7, 2020, 3:44 PM

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@night cloak If you wish to delete account, contact this email:

dpo@proximabeta.com

For further information related to privacy policy matters, refer to this website:

https://pubgmobile.proximabeta.com/privacy.html

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@forest junco Hello, regarding your query, do you still have access to your account?

forest junco Feb 7, 2020, 3:46 PM

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@blazing saddle Yes, I can access my account and I can prove that I own the account because I know the date of creation and I have all purchase receipts

blazing saddle Feb 7, 2020, 3:47 PM

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@forest junco Kindly follow the instructions given in #faq subpoint 2.5

night cloak Feb 7, 2020, 3:48 PM

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Pubg mobile beta version how to download 0.17

storm flumeBOT Feb 7, 2020, 3:48 PM

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You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

forest junco Feb 7, 2020, 3:48 PM

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@blazing saddle They did not help me in sub channel 2.5

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@blazing saddle

📎 image0.jpg

blazing saddle Feb 7, 2020, 3:49 PM

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@forest junco Did you follow the exact instructions as given in the image?

forest junco Feb 7, 2020, 3:49 PM

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They told me that it is better to contact you on social media to solve the problem

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Yes, I followed everything and answered all questions very precisely

blazing saddle Feb 7, 2020, 3:49 PM

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If they denied your request, there is nothing else you can do but follow their instructions.

forest junco Feb 7, 2020, 3:51 PM

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@blazing saddle They did not reject my request but rather they told me that they understood that my account was compromised and they said that you should contact the social networking support team to solve a problem

blazing saddle Feb 7, 2020, 3:51 PM

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Then, that is what you should do, @forest junco.

forest junco Feb 7, 2020, 3:52 PM

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@blazing saddle How can I contact your social networking support team?

blazing saddle Feb 7, 2020, 3:54 PM

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Which social media support do you wish to contact?

forest junco Feb 7, 2020, 3:54 PM

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game center

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In order for them to unlink the account linked to my account

blazing saddle Feb 7, 2020, 3:55 PM

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No, that is only done from game side. If they told you to contact the social media, it is for recovery purposes only.

forest junco Feb 7, 2020, 3:56 PM

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Do you see that I have a Facebook account that is linked to my account only, the game center is affiliated with the hacker

📎 image0.png

blazing saddle Feb 7, 2020, 3:57 PM

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@forest junco Does the game center account not belong to you?

forest junco Feb 7, 2020, 3:59 PM

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Yes, it is not mine and the hacker logs into my account and sabotages every day through the game center

📎 image0.png

blazing saddle Feb 7, 2020, 4:01 PM

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@forest junco I see. Can you reissue the ticket and follow the procedure given in #faq 2.5 again? Maybe this time they will decide to help?

forest junco Feb 7, 2020, 4:01 PM

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@blazing saddle Last time, you told me to contact our subsidiary 2.5 FAQ, but they asked me again to contact the social media support team

blazing saddle Feb 7, 2020, 4:03 PM

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Yes. That is why I'm telling you to contact them again, @forest junco. Maybe they will understand and try to help you out this time.

forest junco Feb 7, 2020, 4:04 PM

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She became very sad about not helping me despite my accurate answer 😞

modern verge Feb 7, 2020, 4:05 PM

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My acc has been frozen 2 month because emulator update
and its up to date
what should i do

📎 unknown.png

storm flumeBOT Feb 7, 2020, 4:05 PM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @modern verge.

blazing saddle Feb 7, 2020, 4:05 PM

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@modern verge Use #emulator-support

modern verge Feb 7, 2020, 4:08 PM

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thanks💙

forest junco Feb 7, 2020, 4:09 PM

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@blazing saddle 😞 I want you to block my account because I do not hope to help the faq support team because of their repeated answers😞💔

blazing saddle Feb 7, 2020, 4:10 PM

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@forest junco Yes, I understand. But only they can help you out in this matter. You can reissue the support ticket and ask them again and hope that they will help

forest junco Feb 7, 2020, 4:12 PM

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@forest junco Yes, I understand. But only they can help you out in this matter. You can reissue the support ticket and ask them again and hope that they will help

📎 image0.png

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They did not answer me permanently from my primary phone

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I have contacted them from my other phone, they did not answer me permanently from my original phone

blazing saddle Feb 7, 2020, 4:13 PM

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Wait for their response, @forest junco. I'm sorry but we cannot help you here about the issue and can just direct you to the in-game support for such issues.

weary bobcat Feb 7, 2020, 4:13 PM

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Can I use the PUBG SUPPORT logo from Google ingame?

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@blazing saddle

blazing saddle Feb 7, 2020, 4:14 PM

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@weary bobcat Which logo and how do you intend to use it?

weary bobcat Feb 7, 2020, 4:14 PM

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📎 image0.png

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Just for fun

blazing saddle Feb 7, 2020, 4:15 PM

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I don't think it should cause any problem as long as you do not engage in activities which might get you reported for copyright infringement.

vagrant onyx Feb 7, 2020, 4:16 PM

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@forest junco notice that @blazing saddle does not understand arabic

forest junco Feb 7, 2020, 4:17 PM

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@vagrant onyx ok

royal helm Feb 7, 2020, 4:20 PM

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Hello pubg mobile team my I'd is hacked

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Plzz help me

blazing saddle Feb 7, 2020, 4:22 PM

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@royal helm Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

short canopy Feb 7, 2020, 4:26 PM

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hi anyone

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plz help me

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@blazing saddle

night cloak Feb 7, 2020, 4:27 PM

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@short canopy Hey!

short canopy Feb 7, 2020, 4:32 PM

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I need help, my Facebook account has been disabled by mistake and now I can’t login to pubg because I need my Facebook account to loginsobI spent so much money on this game please I need help.

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@night cloak u can help me 😢

storm willow Feb 7, 2020, 4:41 PM

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@short canopy do you have another social account linked ?

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@night cloak this page of only for support related issue.

modest ibex Feb 7, 2020, 4:42 PM

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Hello how do i fine the facebook i linked to pubg m as i totally forget the facebook i linked

night cloak Feb 7, 2020, 4:42 PM

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srry

vagrant onyx Feb 7, 2020, 4:42 PM

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@modest ibex you cant

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Find

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That not possible

storm willow Feb 7, 2020, 4:43 PM

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@modest ibex you need to find it yourself either via mail Id you used to create or with your memory

vagrant onyx Feb 7, 2020, 4:43 PM

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( you have to remember your log in info )

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@modest ibex

modest ibex Feb 7, 2020, 4:43 PM

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I have been login since season 2 with my email till today

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I just didnt remember the facebook that i linked and when did i linked

polar marshBOT Feb 7, 2020, 4:44 PM

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@knotty epoch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

modest ibex Feb 7, 2020, 4:44 PM

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I coud recover anytime if i just get the facebook

storm willow Feb 7, 2020, 4:44 PM

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We can’t help you to remember you login credentials

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As I said earlier try to search the Mail iD you used to create or use phone number! Please do not bring this issue again

knotty epoch Feb 7, 2020, 4:46 PM

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I keep getting those after a random kill in the middle of a match. How do I fix this?

📎 image0.png

modest ibex Feb 7, 2020, 4:46 PM

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Hmmm

storm flumeBOT Feb 7, 2020, 4:46 PM

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Please refer to this channel's pinned messages for further information, @knotty epoch:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

vagrant onyx Feb 7, 2020, 4:47 PM

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@knotty epoch

( -data has change and you have been disconnected )

-Also Data error with client ( 10 min ban )

-might to do cause of high kills , lot of report , error connected with the client or internet , checking account for suspicion

modest ibex Feb 7, 2020, 4:49 PM

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As i said i dont remember the fb that i have with this mail is connected with my current facebook which is Ep lvl10 I am still playing everyday longin with my email i am trying to link my fb but its already linked so what can u help me on this

night cloak Feb 7, 2020, 4:52 PM

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@modest ibex This is not Facebook support. We cannot help you. Please contact Facebook.

icy zealot Feb 7, 2020, 4:53 PM

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I want to block my Facebook login from my game.

modest ibex Feb 7, 2020, 4:53 PM

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Lol i dont know what kind of facebook i linked on this PUBGM account i dokt need facebook help i need PUBG help. I need what facebook is linked mu PUBG account

night cloak Feb 7, 2020, 4:54 PM

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What you're gonna do is login to game, open settings and contact customer support. And tell them to "revoke access of the Facebook account." Make sure not to write something else to avoid delays. You can contact customer support via the game settings, @icy zealot.

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what do i do of this smart chip thing

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@modest ibex You cannot get into your profile without Facebook. And to get Facebook, you need their support.

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@night cloak What do you mean?

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📎 unknown.png

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where do i exchange this

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@night cloak Event item, as stated. You find this while playing and exchange for other in+game items from event section.

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Okay

modest ibex Feb 7, 2020, 4:57 PM

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@night cloak hello i can login to my PUBG account and now my PUBG account was linked an social media account which i dont remember. I am playing and login everyday with my email hope u understand what i meant

night cloak Feb 7, 2020, 4:58 PM

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@modest ibex If you can login using a different linked method, what's the issue here?

modest ibex Feb 7, 2020, 4:59 PM

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I want to know the other social account linked

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How could i find it

night cloak Feb 7, 2020, 5:00 PM

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You cannot find it if you don't remember or don't have screenshots.

modest ibex Feb 7, 2020, 5:01 PM

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📎 Screenshot_2020-02-08-01-00-52-76_dac7cc7571c39b392df64923967cf7da.png

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I remember the email i dont remember the fb

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I need the user name or ID for that

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Most of my fb are linked with my phone no i can recover with my phone

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@night cloak??

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Hello

knotty epoch Feb 7, 2020, 5:06 PM

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@vagrant onyx Any ideas how to prevent it from happening? I’m able to play quick match, but normal matches it happens constantly

night cloak Feb 7, 2020, 5:06 PM

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@modest ibex PUBG Mobile doesn't know your Facebook username/email.

gritty quail Feb 7, 2020, 5:06 PM

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Hello, I have done the Challenge with Get SS or higher and I did get a SS but I didn't got a point

night cloak Feb 7, 2020, 5:07 PM

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Please contact with Facebook. And don't repeat questions here.

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We cannot help you remember your account info.

short canopy Feb 7, 2020, 5:07 PM

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@storm willow no 😢

storm willow Feb 7, 2020, 5:08 PM

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@short canopy the only solution is to contact Facebook and reactivate your account.

blazing saddle Feb 7, 2020, 5:09 PM

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@gritty quail You have to do it in Classic matches.

gritty quail Feb 7, 2020, 5:09 PM

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I did

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I can even send a Screenshot

modest ibex Feb 7, 2020, 5:09 PM

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Damm

blazing saddle Feb 7, 2020, 5:09 PM

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I can even send a Screenshot
Please do.

polar marshBOT Feb 7, 2020, 5:10 PM

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@icy zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Feb 7, 2020, 5:10 PM

#

Also send a screenshot of the said mission

short canopy Feb 7, 2020, 5:11 PM

#

@storm willow but facebook can't support me 😭

modest ibex Feb 7, 2020, 5:12 PM

#

Hmm

gritty quail Feb 7, 2020, 5:12 PM

#

Fixed, I needed to restart the Game. Thanks for your Time

polar marshBOT Feb 7, 2020, 5:13 PM

#

@wild geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Feb 7, 2020, 5:14 PM

#

@short canopy Hmm? What is the issue?

short canopy Feb 7, 2020, 5:14 PM

#

@blazing saddleI need help, my Facebook account has been disabled by mistake and now I can’t login to pubg because I need my Facebook account to loginsobI spent so much money on this game please I need help.

blazing saddle Feb 7, 2020, 5:15 PM

#

@short canopy No backup login methods?

short canopy Feb 7, 2020, 5:16 PM

#

@blazing saddle no 😥

blazing saddle Feb 7, 2020, 5:16 PM

#

@modest ibex PUBG MOBILE has no access to such user data like email and other credentials. Also, even if they had, they would not provide you the details as mentioned in the privacy policy of users and as a security measure. Complaining about it here will not help you in any way. Sorry.

night cloak Feb 7, 2020, 5:16 PM

#

@modest ibex Let's not swear here. And, no, PUBG Mobile doesn't have access to private information.

grizzled orchid Feb 7, 2020, 5:17 PM

#

📎 Screenshot_2020-02-07-22-45-40-298_com.tencent.ig.png

modest ibex Feb 7, 2020, 5:17 PM

#

Ok

grizzled orchid Feb 7, 2020, 5:17 PM

#

I got kicked out from match

blazing saddle Feb 7, 2020, 5:17 PM

#

@short canopy Then contacting Facebook support is your only option. There is no other way to recover your account, sorry.

#

@grizzled orchid Maybe your internet connection was unstable?

grizzled orchid Feb 7, 2020, 5:18 PM

#

@blazing saddleno it's 4G+ still connected

fickle lark Feb 7, 2020, 5:18 PM

#

Where do I report a cheater?

short canopy Feb 7, 2020, 5:18 PM

#

@blazing saddle i know no one help me not a facebook support and not a pubg support 😖

grizzled orchid Feb 7, 2020, 5:19 PM

#

My friend also got kicked out

blazing saddle Feb 7, 2020, 5:19 PM

#

@grizzled orchid Network strenght is not related to network stability. It is recommended that you play on stable networks like WiFi.

fickle lark Feb 7, 2020, 5:19 PM

#

Where’s support for reporting cheaters?

blazing saddle Feb 7, 2020, 5:20 PM

#

@short canopy Sorry, but this is not a PUBG MOBILE related issue but a Facebook issue. Once you recover your Facebook account, you can login into the game without any problems.

storm flumeBOT Feb 7, 2020, 5:20 PM

#

Hello, @fickle lark!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

grizzled orchid Feb 7, 2020, 5:20 PM

#

@blazing saddledude all my friends got kicked out of the match

short canopy Feb 7, 2020, 5:21 PM

#

@blazing saddleok thanks for giving me time 🥺

night eagle Feb 7, 2020, 5:21 PM

#

You guys stopped banning hackers and cheater's?

blazing saddle Feb 7, 2020, 5:21 PM

#

@grizzled orchid Was it a custom match?

grizzled orchid Feb 7, 2020, 5:21 PM

#

@blazing saddleno classic top squad Asia

blazing saddle Feb 7, 2020, 5:21 PM

#

@night eagle Nope. You may report them in-game or to the link provided above.

night eagle Feb 7, 2020, 5:22 PM

#

Because no action taken since Jan 28?

#

Are we fool reporting cheater they never get banned ?

#

There is one guy in conquer still cheating and playing

#

We reported him when the season started

blazing saddle Feb 7, 2020, 5:23 PM

#

It takes time for the system to review an account once it is reported. The delay maybe due to unrelated issues or due to sheer number of reports the system receives. Kindly be patient and rest assured, all cheaters get banned, @night eagle.

night eagle Feb 7, 2020, 5:24 PM

#

@blazing saddle how many time we need to report ? A group of almost 268 members reported the guy who hacks and reported the noob cheater playing with him to push rank

#

Then why sometimes hackers gets instant ban within 1 hour?

blazing saddle Feb 7, 2020, 5:25 PM

#

As I said, the system takes time to review account as it receives thousands of reports everyday. Just be patient.

night eagle Feb 7, 2020, 5:26 PM

#

I'm waiting since season 6

blazing saddle Feb 7, 2020, 5:26 PM

#

You can report the cheater for manual reviewing via this link:

http://cheater-report.pubgm.cc

night eagle Feb 7, 2020, 5:26 PM

#

It's been 11 no anti cheat?

#

@blazing saddle we reported the cheaters and hackers by in-game and using the link you provided

#

We are waiting for a good game play exp not getting cheaters exp

blazing saddle Feb 7, 2020, 5:27 PM

#

There is no point complaining about it. We understand the frustration but reporting them and helping out the PUBG MOBILE team to get rid of such cheaters is your only solution here.

#

Just be patient.

night eagle Feb 7, 2020, 5:28 PM

#

I reported a lot of cheaters most of them got banned

#

I got theban avatar too

storm willow Feb 7, 2020, 5:29 PM

#

Good to hear, the process takes time you just need to be patient

#

the reports will be reviewed and action will be taken

#

As Toroid said - use the link and upload evidence and help the process.

night eagle Feb 7, 2020, 5:31 PM

#

@blazing saddle Do you mean we will still face the cheaters?

blazing saddle Feb 7, 2020, 5:32 PM

#

If you keep reporting them, PUBG MOBILE will soon be a cheater free place. Just keep up the good work and the system as well as the security team will surely take the necessary actions against them.

grizzled orchid Feb 7, 2020, 5:33 PM

#

@blazing saddle can you please explain why the game kicked out me and my teammates out of the game

night eagle Feb 7, 2020, 5:33 PM

#

@storm willow we are doing our best to spot a cheater and hacker to get rid of them and we (almost 257ppls) are reporting in-game and using the link with evidence.

blazing saddle Feb 7, 2020, 5:33 PM

#

@grizzled orchid It may be unrelated network related issues. You can contact the in-game customer support for further information and support.

night eagle Feb 7, 2020, 5:34 PM

#

We made a telegram group when the season 8 came out

#

To report cheaters

#

They are making new account each time they gat banned

blazing saddle Feb 7, 2020, 5:35 PM

#

@night eagle Repeating the same thing again and again will amount to nothing. We are really grateful for your contribution towards reporting the cheaters. Kindly take further discussions to #chat or #pubg-mobile

night eagle Feb 7, 2020, 5:35 PM

#

Thanks for the info @blazing saddle & @storm willow

#

Okay I'm moving on

oak panther Feb 7, 2020, 7:01 PM

#

Hello guys i found mod apk on the news wtf

#

@lime juniper

#

@blazing saddle

blazing saddle Feb 7, 2020, 7:06 PM

#

@oak panther Google news?

oak panther Feb 7, 2020, 7:06 PM

#

Yes

blazing saddle Feb 7, 2020, 7:07 PM

#

Maybe this will help:

https://m.wikihow.com/Personalize-Google-News

wikiHow

Personalize Google News

This wikiHow teaches you how to customize your Google News page or app. Since Google News is based on your browsing history, you can't filter the news that appears in your feed without manually removing or requesting more of specific...

oak panther Feb 7, 2020, 7:07 PM

#

Boi what

blazing saddle Feb 7, 2020, 7:08 PM

#

Change your news settings for Google. Those mod apk in news are all scam websites.

hexed jackal Feb 7, 2020, 7:39 PM

#

Yes

vagrant onyx Feb 7, 2020, 8:11 PM

#

@hexed jackal hey you need any help ?

merry rover Feb 7, 2020, 9:04 PM

#

Hello

#

Somebody here?

blazing saddle Feb 7, 2020, 9:05 PM

#

Yes, @merry rover. Do you require any assistance?

merry rover Feb 7, 2020, 9:05 PM

#

Yes

blazing saddle Feb 7, 2020, 9:05 PM

#

Feel free to state the issue.

merry rover Feb 7, 2020, 9:06 PM

#

I found discord for hackers sell bypass program i downliad the program where i can sebd him to pubg team?

storm flumeBOT Feb 7, 2020, 9:06 PM

#

Please contact Discord's customer service for this matter, @merry rover.

:white_small_square: https://dis.gd/contact
:white_small_square: support@discordapp.com

blazing saddle Feb 7, 2020, 9:06 PM

#

@merry rover You can report the servers to Discord as directed above.

merry rover Feb 7, 2020, 9:06 PM

#

This for discord but the emailetor bypass program

#

??

#

If i send the program for pubg the team cant stop the bypass?

#

@blazing saddle?

blazing saddle Feb 7, 2020, 9:09 PM

#

They are already aware of it and are already fixing it.

merry rover Feb 7, 2020, 9:09 PM

#

Ok thanx

trim cargo Feb 7, 2020, 9:24 PM

#

Hey this is really unfair, my friend spent money and lots of time into his game and he lost his account. It wouldnt let him sign in, he tried everything @regal leaf PLS HELP HIM. Please. He's my duo partner and I hate to see this happen to him. Anyone pls help him get back his account

vagrant onyx Feb 7, 2020, 9:25 PM

#

@trim cargo hey refer to this

polar marshBOT Feb 7, 2020, 9:25 PM

#

@trim cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@regal leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Feb 7, 2020, 9:42 PM

#

@void aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Feb 7, 2020, 10:37 PM

#

HeLlo

#

Can you get skins or cosmetics (Forever, no expiry) without spending real money?

#

I need help...

#

Please someone can hrlp me?

#

@earnest nimbusone

#

@everyone

sick shale Feb 7, 2020, 10:42 PM

#

@night cloak yes you can

night cloak Feb 7, 2020, 10:43 PM

#

I get muted for no reason , admin chat me in dm bcs if i say that word ill get muted again

wraith furnace Feb 7, 2020, 10:56 PM

#

Hi

#

My count has been hacked by Facebook and Facebook company has not reset my account, please help me

night cloak Feb 7, 2020, 10:59 PM

#

Please someone can help me?

knotty epoch Feb 7, 2020, 11:00 PM

#

I keep getting suspended for 10 minutes when I kill a player during late game (10-3 players left) for “Violating terms of agreement”, despite no tweaks, emulators, or even a jailbreak (iPhone 8 Plus, iOS 13.2.3).
What should I do to prevent this from repeating?

night cloak Feb 7, 2020, 11:00 PM

#

📎 5195A70D-1D47-4F93-8022-A6B890473428.png

#

I can't play, all loading the game closes

#

📎 Screenshot_20200207-185300.png

#

📎 D49F26E7-43B9-416E-9602-D1E655FF137F.png

#

I can’t login my guest please help

#

I have video l have pics

#

but l cant login

#

please help me

#

@somber solstice

#

@vagrant onyx

#

@small olive

#

@neon patio

#

Please help

small olive Feb 7, 2020, 11:08 PM

#

@night cloak Please do not spam mentions, that wouldn't help you faster.

night cloak Feb 7, 2020, 11:09 PM

#

If someone tell wait l will.. No answer make dissapoint.
I feel so bad already .

storm flumeBOT Feb 7, 2020, 11:10 PM

#

Please refer to subpoint 2.7 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

small olive Feb 7, 2020, 11:11 PM

#

And if you want a backup of your data on another place than your phone you can link an account like Facebook or Twitter to your game.

night cloak Feb 7, 2020, 11:14 PM

#

@small olive Sure. If l repair or delete my files l can’t use my character anymore

small olive Feb 7, 2020, 11:14 PM

#

Yes that's the point of linking an social media account.

night cloak Feb 7, 2020, 11:14 PM

#

@small olive But game suddenly closing then l can’t login. Still l don’t repair ..

small olive Feb 7, 2020, 11:15 PM

#

Try to force stop the game.

night cloak Feb 7, 2020, 11:15 PM

#

May I take small video for you.?

#

Im usıng iPad.

small olive Feb 7, 2020, 11:16 PM

#

No, you don't need I see what you're talking about.

night cloak Feb 7, 2020, 11:17 PM

#

So, can we fix it?

#

Phantos its my ID

#

📎 7D8D378B-1716-48B1-BEB6-27A79D07F9A1.png

small olive Feb 7, 2020, 11:18 PM

#

Phantos is not an ID.

#

An id is Number "Phantos" is your name.

night cloak Feb 7, 2020, 11:18 PM

#

Sorry you need ID Number?

#

Ok l can find it

#

L can prove it.

#

📎 trim.81F084BD-D4FB-4B89-A4CA-71F956627898.MOV

#

My ID Number ; 5714472685

#

So?

#

@small olive ?

west field Feb 7, 2020, 11:38 PM

#

Update 0.17.0 Is On 3rd March 2020 in EU?

small olive Feb 7, 2020, 11:40 PM

#

@west field No that's a fake news. The only true real announcement for this version would be in #news.

night cloak Feb 7, 2020, 11:42 PM

#

📎 A8FBD8BB-0A5C-4A0F-A4E4-A878689A1CBB.jpeg

#

@small olive have any way to connect my ID to social media account?

small olive Feb 7, 2020, 11:42 PM

#

You are logged in ?

night cloak Feb 7, 2020, 11:43 PM

#

No still same don’t login.

#

I share video in here did you watch that?

west field Feb 7, 2020, 11:43 PM

#

@small olive Good To Know. Thx 💯

small olive Feb 7, 2020, 11:44 PM

#

Yeah I watched it.

#

But I don't know what would happens if you log in to Facebook (does that take the local data and put them to FB )

night cloak Feb 7, 2020, 11:45 PM

#

Please tell me have a way for save it my account 😔

small olive Feb 7, 2020, 11:47 PM

#

I don't know if there are actually solutions, but it's very risky to use guest account. You can have problems like that.

night cloak Feb 7, 2020, 11:48 PM

#

I known. If l can logged l eill commect eith fsce or twitter..

small olive Feb 7, 2020, 11:48 PM

#

If you can login you can go in the settings in this section. And login your social medias.

📎 Screenshot_20200208-004341__01.jpg

#

Try to login to Facebook in the login page and see what happen.

night cloak Feb 7, 2020, 11:49 PM

#

Yes but problems l cant login even l take videos

#

l have use my frirnf account with fb already

#

then l exit from fb try to guest again but dont have snyn reaction

#

Here have pubg GameMaster?

#

Or custmer services?

storm willow Feb 8, 2020, 12:21 AM

#

@night cloak you still on?

night cloak Feb 8, 2020, 12:22 AM

#

Yes l m here

storm willow Feb 8, 2020, 12:23 AM

#

You dint link any other social network Accounts?

night cloak Feb 8, 2020, 12:23 AM

#

Yes l didn’t

#

l was playing guest

#

Can you tell me have any way for save my account?

velvet cargo Feb 8, 2020, 12:24 AM

#

do you have google play?

night cloak Feb 8, 2020, 12:24 AM

#

AppStorr

#

app Store have

velvet cargo Feb 8, 2020, 12:25 AM

#

try to log in to that then

night cloak Feb 8, 2020, 12:25 AM

#

l m using ipad tablet

velvet cargo Feb 8, 2020, 12:25 AM

#

ok i can ask a friend

storm willow Feb 8, 2020, 12:27 AM

#

@velvet cargo if you mean the login method for iOS are Game Center and Twitter/ Facebook

velvet cargo Feb 8, 2020, 12:27 AM

#

yeah game center

polar marshBOT Feb 8, 2020, 12:28 AM

#

@severe drift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

velvet cargo Feb 8, 2020, 12:28 AM

#

well ok then

night cloak Feb 8, 2020, 12:28 AM

#

So how l. Can savr my guest account?

velvet cargo Feb 8, 2020, 12:29 AM

#

all i can think of is game center cuz i dont play on IOS

storm willow Feb 8, 2020, 12:29 AM

#

@night cloak it’s always recommend to have social network account linked to keep your data saved - as mentioned the the window you posted, to prevent loss of account

night cloak Feb 8, 2020, 12:30 AM

#

📎 trim.A8C89206-33D0-47CB-AF60-E1F0D356AC7D.MOV

storm willow Feb 8, 2020, 12:30 AM

#

@velvet cargo he says he did not link the account

night cloak Feb 8, 2020, 12:31 AM

#

Yes l didn’t. Here have any gamemaster?

storm willow Feb 8, 2020, 12:31 AM

#

Which region are you from ?

night cloak Feb 8, 2020, 12:31 AM

#

Europa

velvet cargo Feb 8, 2020, 12:32 AM

#

i know i dont know how to help you if game center doesnt work

night cloak Feb 8, 2020, 12:32 AM

#

turkey

#

Can give me pubg customer services e_mail information?

storm flumeBOT Feb 8, 2020, 12:36 AM

#

Please refer to subpoint [#faq](/guild/393088095840370689/channel/638363268565565461/) in #faq for further information, 2.1 @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

storm willow Feb 8, 2020, 12:38 AM

#

📎 image0.png

night cloak Feb 8, 2020, 12:38 AM

#

But l never reinstalling game

#

suddenly closing ..

storm willow Feb 8, 2020, 12:39 AM

#

Did you restart the device and try?

night cloak Feb 8, 2020, 12:39 AM

#

and ln pubg game customer servicrs writing we can save gursts account,

#

yes l did 2 times,

storm willow Feb 8, 2020, 12:40 AM

#

As mentioned in the above faq, updating/ reinstalling the app may delete your guest account

night cloak Feb 8, 2020, 12:41 AM

#

Yes l knoen that so l dont want delete my guest account,

#

l want to save it.

cerulean quest Feb 8, 2020, 12:41 AM

#

When Will be the Pakistani teams short listed for PMCO?

storm willow Feb 8, 2020, 12:42 AM

#

@cerulean quest for pmco related queries use #pmco

#

@night cloak since you cannot Login now, I would say you can try reinstall but there is a risk of losing the account since you haven’t linked to any other social network. So it’s up to you

night cloak Feb 8, 2020, 12:46 AM

#

OK man . Can you tell me customer services informations?

storm willow Feb 8, 2020, 12:47 AM

#

PUBGMOBILE_CS@tencentgames.com

night cloak Feb 8, 2020, 12:49 AM

#

Ok thanks

#

My god

#

l fix it

#

📎 65DF726D-F12C-483E-9AF9-C096D21D0699.png

#

@storm willow thank you so much. I did reinstall now l can login l will onnect social networks.

#

thank you again

storm willow Feb 8, 2020, 12:55 AM

#

@night cloak nice to hear, please Link with social account now

night cloak Feb 8, 2020, 12:55 AM

#

Sure l was did it,

storm willow Feb 8, 2020, 12:55 AM

#

Nice 🙂

slender sand Feb 8, 2020, 1:02 AM

#

Any possibility that Name Change cards will be giftable any time soon?

polar marshBOT Feb 8, 2020, 1:20 AM

#

@nova oyster:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Feb 8, 2020, 1:25 AM

#

Hello, @nova oyster!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

foggy minnow Feb 8, 2020, 1:34 AM

#

Please ban this person he is hacking and teaming in solo I have photos and video and his ID is 5186193238

📎 Screenshot_20200208-042509.jpg 📎 Screenshot_20200208-042230.jpg

#

📎 Screenshot_20200208-043739.jpg 📎 Screenshot_20200208-043653.jpg 📎 Screenshot_20200208-043630.jpg 📎 Screenshot_20200208-043559.jpg

long arch Feb 8, 2020, 1:47 AM

#

حسابي تعرض للسرقة

#

My account was stolen

#

My account was stolen on 30/1 as the thief hacked my page on Facebook and changed the game link on another social networking site and published pornographic images on Facebook until he forced the Facebook administration to close the account so that I could not recover my account and therefore I am currently retrieving the game The page is down for 30 days .. please help me this is my ID number 5219902060

#

اخوان اتمنئ ان تبلغون عن حسابي المسروق هذا الأيدي 5219902060 هذا مسوي صفحة عالفيس بوك ويسرق الصفحات يلي مرتبطة بلعبة بوبجي وقام ب إرسال صور اباحية بعد ان غير ربط اللعبة بموقع اجتماعي اخر حتئ يجبر ادارة الفيس بوك علئ غلق الصفحة وبالفعل الفيس بوك للأسف عطلوا الصفحة مالي . ارجوكم ساعدوني

polar marshBOT Feb 8, 2020, 2:07 AM

#

@steady pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frank canopy Feb 8, 2020, 2:54 AM

#

Why is there so many people with high ranks of up 100 even tho your rank is 10 to 25 why is it putting people with high ranks against lower skilled players there's no posibility in winning against the pros this game is just getting cancerous

night cloak Feb 8, 2020, 2:56 AM

#

Match making is broken btw

#

Broken affff

last birch Feb 8, 2020, 2:57 AM

#

The matchmaking system matches you with players of the same tier, with +1 - 1 tiers.

polar marshBOT Feb 8, 2020, 3:04 AM

#

@karmic locust:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble thicket Feb 8, 2020, 3:21 AM

#

Does ultra quality sound makes the game laggy?

night cloak Feb 8, 2020, 3:29 AM

#

Yeah, uh, I just re downloaded pubg, I have no idea how to fix this.. help pls..

📎 image0.png

little root Feb 8, 2020, 3:59 AM

#

@night cloak what exactly the issue is..can you elaborate please

untold mason Feb 8, 2020, 4:14 AM

#

Can anyone help mee

polar marshBOT Feb 8, 2020, 4:14 AM

#

@untold mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dim igloo Feb 8, 2020, 4:33 AM

#

I am getting an error for server not available!!

vagrant onyx Feb 8, 2020, 4:58 AM

#

@dim igloo rest your device than rest your router

Wait a bit than try again

storm flumeBOT Feb 8, 2020, 4:59 AM

#

Please refer to subpoint 4.10 in #faq for further information, @dim igloo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

vagrant onyx Feb 8, 2020, 5:01 AM

#

@dim igloo if you still facing the issue go to different place and use different connection ( only as a test ) see if anything changed

dim igloo Feb 8, 2020, 5:01 AM

#

@vagrant onyxthank i will try that😁

craggy blade Feb 8, 2020, 5:18 AM

#

Hi.
I have UC in my account and I want to transfer that UC to my friend account.
Can I transfer?

storm willow Feb 8, 2020, 5:19 AM

#

@craggy blade not possible, UC is not transferable

#

You can gift him Outfit from shop instead

craggy blade Feb 8, 2020, 5:20 AM

#

@storm willow So I have 600 UC can I gift my friend RP from UC?

storm willow Feb 8, 2020, 5:20 AM

#

no, gifting RP is not possible with UC

craggy blade Feb 8, 2020, 5:20 AM

#

What about next season?

storm willow Feb 8, 2020, 5:21 AM

#

Not sure if that would change.

spice rampart Feb 8, 2020, 5:35 AM

#

Why game soo lagy and unstable

#

Even ping 140,180

#

Is this a glitch or bugs

#

Btw I’m using iPhone 7

night cloak Feb 8, 2020, 5:38 AM

#

What kinda issue you're facing? Choppy gameplay or Teleporting.

verbal ginkgo Feb 8, 2020, 6:12 AM

#

📎 Screenshot_-_PUBG_MOBILE.jpg

#

What is this masseg for

night cloak Feb 8, 2020, 6:13 AM

#

Can you translate it for us?

verbal ginkgo Feb 8, 2020, 6:13 AM

#

The translate is

vagrant onyx Feb 8, 2020, 6:13 AM

#

@night cloak data error with client

verbal ginkgo Feb 8, 2020, 6:14 AM

#

We hae cut your connect

storm flumeBOT Feb 8, 2020, 6:14 AM

#

Please refer to this channel's pinned messages for further information, @verbal ginkgo:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

verbal ginkgo Feb 8, 2020, 6:14 AM

#

They cut my connect for eror in the clint card

#

Thats th 3rd time today

night cloak Feb 8, 2020, 6:15 AM

#

@verbal ginkgo Read the pinned message, we got a workaround.

verbal ginkgo Feb 8, 2020, 6:15 AM

#

Did thay fix it

#

And if i have a pinned for what

#

I dont cheat

#

Hellooo

night cloak Feb 8, 2020, 6:17 AM

#

@verbal ginkgo Did you read?

verbal ginkgo Feb 8, 2020, 6:17 AM

#

Yes

#

But this the 3rd time the game stop in a hour

#

What i chould do

night cloak Feb 8, 2020, 6:18 AM

#

@verbal ginkgo What did you read?

verbal ginkgo Feb 8, 2020, 6:22 AM

#

@night cloakiread that you wirk around

night cloak Feb 8, 2020, 6:22 AM

#

Did you follow that?

verbal ginkgo Feb 8, 2020, 6:22 AM

#

Follow what

night cloak Feb 8, 2020, 6:23 AM

#

blobfacepalm

storm flumeBOT Feb 8, 2020, 6:23 AM

#

Please refer to this channel's pinned messages for further information, @verbal ginkgo:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak Feb 8, 2020, 6:23 AM

#

Please read the bot, don't ignore it, it is a help.

verbal ginkgo Feb 8, 2020, 6:24 AM

#

In discord or in game

#

@night cloakin the discord or in the game

night cloak Feb 8, 2020, 6:26 AM

#

The discord bot above. @verbal ginkgo

#

Named Machete 2.0.

verbal ginkgo Feb 8, 2020, 6:27 AM

#

I dont know why i tack pinned 4 time in hour

#

@night cloakand i take it if i shoot any one

#

Can you explain that for me plz

night cloak Feb 8, 2020, 6:28 AM

#

@verbal ginkgo

📎 IMG_20200208_115804.jpg

verbal ginkgo Feb 8, 2020, 6:28 AM

#

@night cloakso if i ternd the wifi off will fix

#

The broplem

night cloak Feb 8, 2020, 6:29 AM

#

Just read what it says oof.

verbal ginkgo Feb 8, 2020, 6:30 AM

#

@night cloakis that real

night cloak Feb 8, 2020, 6:30 AM

#

Yes.

verbal ginkgo Feb 8, 2020, 6:30 AM

#

Just broplem in the date and time

night cloak Feb 8, 2020, 6:30 AM

#

You can give it a try.

verbal ginkgo Feb 8, 2020, 6:31 AM

#

Ok thank you

night cloak Feb 8, 2020, 6:31 AM

#

Maybe your broplem will get solved.

verbal ginkgo Feb 8, 2020, 6:32 AM

#

They alredy on

night cloak Feb 8, 2020, 6:35 AM

#

OwO

hexed jackal Feb 8, 2020, 6:41 AM

#

@night cloak hello

night cloak Feb 8, 2020, 6:42 AM

#

@hexed jackal Aloha! How can I help you?

hexed jackal Feb 8, 2020, 6:43 AM

#

Send me wrenches

night cloak Feb 8, 2020, 6:44 AM

#

Sorry?

hexed jackal Feb 8, 2020, 6:44 AM

#

Why

night cloak Feb 8, 2020, 6:49 AM

#

@hexed jackal #chat.

hexed jackal Feb 8, 2020, 6:51 AM

#

🙄🙄

#

How to become a professional in PUBG mobile game

night cloak Feb 8, 2020, 6:55 AM

#

You may wanna ask such questions in #pubg-mobile. They will gladly help.

night cloak Feb 8, 2020, 7:34 AM

#

Is there any free skin website ?

blazing saddle Feb 8, 2020, 7:36 AM

#

@night cloak No. All skins are obtainable only from the game or official event pages. The so called free skin websites are scam pages which steal your account data and makes you lose access to the game. Be careful.

elder wave Feb 8, 2020, 7:57 AM

#

📎 Screenshot__.jpg

#

He's going to be here.

#

Hacker

night cloak Feb 8, 2020, 7:58 AM

#

Erangle 2.0 map add pls.

elder wave Feb 8, 2020, 7:59 AM

#

He killed 20 people behind the grass.

storm flumeBOT Feb 8, 2020, 8:02 AM

#

Hello, @elder wave!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

elder wave Feb 8, 2020, 8:03 AM

#

I told him a million times, but he's there.

floral falcon Feb 8, 2020, 8:08 AM

#

I recently changed my setup, simply moved the location of the buttons and saved. Before this change, quick-scope change button appeared as it should since it was enabled in settings, but after i did this change and saved it never came back. I have disabled and re enable quick-change button to see if it would comeback, but nothing. Any help?

storm willow Feb 8, 2020, 8:14 AM

#

@elder wave if you have reported on that link or ingame it’s enough. The reports will be reviewed and action will be taken

elder wave Feb 8, 2020, 8:15 AM

#

Well, I'll wait for a response.

storm willow Feb 8, 2020, 8:16 AM

#

@floral falcon Rest Layout and realign it, or try fresh setup on another provision

#

@Klf#2435 how can we help you ?

floral falcon Feb 8, 2020, 8:16 AM

#

Okay ty

storm willow Feb 8, 2020, 8:17 AM

#

@golden temple please post this issue in #old

golden temple Feb 8, 2020, 8:25 AM

#

Thanks :)

verbal ginkgo Feb 8, 2020, 8:25 AM

#

📎 Screenshot_-_PUBG_MOBILE.jpg

#

😫 😩

narrow forum Feb 8, 2020, 8:25 AM

#

Hello

verbal ginkgo Feb 8, 2020, 8:25 AM

#

This 5th time at last 4 hour

narrow forum Feb 8, 2020, 8:25 AM

#

İ dowland to pubg mobile beta

verbal ginkgo Feb 8, 2020, 8:26 AM

#

This made me crazy

#

I fix date and time whats wrong

#

Plz guys

normal fulcrum Feb 8, 2020, 8:28 AM

#

@verbal ginkgo Your region?

verbal ginkgo Feb 8, 2020, 8:28 AM

#

Jordan

storm flumeBOT Feb 8, 2020, 8:28 AM

#

You can apply for the PUBG MOBILE beta program here, @narrow forum:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

normal fulcrum Feb 8, 2020, 8:28 AM

#

@verbal ginkgo Have you tried changing your connection?

verbal ginkgo Feb 8, 2020, 8:28 AM

#

Yes

#

It was only 4 points for crown 😢

vagrant onyx Feb 8, 2020, 8:29 AM

#

@verbal ginkgo read what i type

( data has change and you have been disconnected )

Also Data error with client ( 10 min ban )

might to do cause of high kills , lot of report , error connected with the client or internet , checking account for suspicion

( this happen duo to connection and region you are )

verbal ginkgo Feb 8, 2020, 8:30 AM

#

Or becous i played for 48 hour

normal fulcrum Feb 8, 2020, 8:30 AM

#

@verbal ginkgo Are you on wifi and mobile data?

verbal ginkgo Feb 8, 2020, 8:30 AM

#

No i turn wifi off

#

On mobile data

normal fulcrum Feb 8, 2020, 8:31 AM

#

So this happened only once today?

verbal ginkgo Feb 8, 2020, 8:32 AM

#

Its 5th 😫

#

I talk to @night cloak and @night cloak

#

And you now 😫 😩

#

@normal fulcrum and every time i take it i dont earn any points

#

📎 Screenshot_-_PUBG_MOBILE.jpg

normal fulcrum Feb 8, 2020, 8:35 AM

#

@verbal ginkgo So have you tried changing data from mobile to wifi?

verbal ginkgo Feb 8, 2020, 8:36 AM

#

Yes

#

The same pinn

#

@normal fulcrumtacke a look 1 off every 2 games i take this pinn

#

If i downlod a vpn will fix it

rose wagon Feb 8, 2020, 8:39 AM

#

Anyone wanna play pubg

verbal ginkgo Feb 8, 2020, 8:39 AM

#

Heloo

#

@normal fulcrum i said if i downlod a vpn this broplem will fix or not

normal fulcrum Feb 8, 2020, 8:40 AM

#

@rose wagon #activities

rose wagon Feb 8, 2020, 8:41 AM

#

Ok bro

storm flumeBOT Feb 8, 2020, 8:41 AM

#

Unable to find user to DM.

rose wagon Feb 8, 2020, 8:41 AM

#

@normal fulcrum thanks

normal fulcrum Feb 8, 2020, 8:41 AM

#

Make sure to go through #613267301243944960 @rose wagon

rose wagon Feb 8, 2020, 8:41 AM

#

Ok bro

normal fulcrum Feb 8, 2020, 8:41 AM

#

@verbal ginkgo It could or couldn't. So is there someone else in your region facing the same issue?

verbal ginkgo Feb 8, 2020, 8:42 AM

#

No my prothers play it put no one else take a pinn

#

This pinns too much

#

@normal fulcrum

normal fulcrum Feb 8, 2020, 8:44 AM

#

So it could be something wrong with either your device or your isp. This happens due to unstable connection

polar marshBOT Feb 8, 2020, 8:44 AM

#

@verbal ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff dagger Feb 8, 2020, 8:44 AM

#

hy

narrow forum Feb 8, 2020, 8:44 AM

#

Hello

#

This survey is not accepting additional responses at this time.

#

Says

normal fulcrum Feb 8, 2020, 8:45 AM

#

@verbal ginkgoSo it could be something wrong with either your device or your isp. This happens due to unstable connection

stiff dagger Feb 8, 2020, 8:45 AM

#

anyone be my friend

storm flumeBOT Feb 8, 2020, 8:46 AM

#

Unable to find user to DM.

narrow forum Feb 8, 2020, 8:46 AM

#

Ok

normal fulcrum Feb 8, 2020, 8:46 AM

#

Use #activities @stiff dagger. Make sure to go through #613267301243944960

stiff dagger Feb 8, 2020, 8:46 AM

#

PubgmSmart

normal fulcrum Feb 8, 2020, 8:47 AM

#

@narrow forum Which survey?

narrow forum Feb 8, 2020, 8:47 AM

#

can someone throw me the pubg mobile beta link

storm flumeBOT Feb 8, 2020, 8:47 AM

#

You can apply for the PUBG MOBILE beta program here, @narrow forum:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

narrow forum Feb 8, 2020, 8:48 AM

#

Ohh no

📎 Screenshot_2020-02-08-11-47-48-815_com.android.chrome.jpg

#

Can yolu Halo please

#

Can yolu help please

night cloak Feb 8, 2020, 8:52 AM

#

My friend typed his gmail and pass in a pubg free skin website.....what should he do now ?

Hr changed pass is there anything else he can do

subtle spoke Feb 8, 2020, 8:52 AM

#

Hello, this problem happen to me and many of my friends, so all of sudden and randomly we can't hear each other and must leave the game entirely and return to game so we can hear each other again, deleted the whole game and still occure

polar marshBOT Feb 8, 2020, 8:52 AM

#

@sharp apex:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sick shale Feb 8, 2020, 8:56 AM

#

@night cloak he can use Google's security checkup

craggy blade Feb 8, 2020, 9:00 AM

#

Can we buy UC through midasbuy in Kr Version?

#

Does midasbuy support Korean version account?

storm willow Feb 8, 2020, 9:01 AM

#

@narrow forum beta is currently closed, you may apply when it is opened. Follow #community-news for future announcement

#

@craggy blade we do not provide support for Korean Version. you may need to contact korean client support

#

This server is only for global Version

craggy blade Feb 8, 2020, 9:03 AM

#

Do you provide support for midasbuy?

storm willow Feb 8, 2020, 9:03 AM

#

Global version yes! Midasbuy is authorised

#

For queries regarding midasbuy you need to contact midasbuy support, ID is in Pinned message

verbal ginkgo Feb 8, 2020, 9:13 AM

#

How can i downlod peta

#

Who can i downlode it @storm willow

storm willow Feb 8, 2020, 9:14 AM

#

You can’t now, beta testing recruitment is closed now @verbal ginkgo

#

you need to apply, when it is open in the future

storm flumeBOT Feb 8, 2020, 9:15 AM

#

You can apply for the PUBG MOBILE beta program here, @verbal ginkgo:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

verbal ginkgo Feb 8, 2020, 9:15 AM

#

You cant solve this its 6th time today 😫 😩 @Storm Breaker#3280

📎 Screenshot_-_PUBG_MOBILE.jpg

storm willow Feb 8, 2020, 9:17 AM

#

iOS or android ?

verbal ginkgo Feb 8, 2020, 9:17 AM

#

Am i breck the rools if i shoot some one

#

Android

storm willow Feb 8, 2020, 9:17 AM

#

Try repairing client once if you haven’t

verbal ginkgo Feb 8, 2020, 9:18 AM

#

Are you mean vpn

storm willow Feb 8, 2020, 9:18 AM

#

no, repair client option in loading screen

verbal ginkgo Feb 8, 2020, 9:18 AM

#

Whow

#

Who

storm willow Feb 8, 2020, 9:19 AM

#

Restart the app, in PUBG loading screen you will see few option on right side. Click repair

elder umbra Feb 8, 2020, 9:25 AM

#

@storm willow Hey

storm willow Feb 8, 2020, 9:25 AM

#

@elder umbra hey how can I help you?

polar marshBOT Feb 8, 2020, 9:26 AM

#

@elder umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Feb 8, 2020, 9:27 AM

#

Read the above message,

hollow dock Feb 8, 2020, 9:29 AM

#

مرحبا

#

اريد مساعده في حساب ببجي

storm flumeBOT Feb 8, 2020, 9:30 AM

#

Please do not use any other language aside from English in this channel, @hollow dock. Refer to #613267301243944960 for language channels.

hollow dock Feb 8, 2020, 9:31 AM

#

I have a problem with my Pupg account

#

My account was hacked and linked to Google Play and I want help to solve my problem and all the information I have

#

I sent customer service in the game and said the solution is yours

glossy sable Feb 8, 2020, 9:34 AM

#

Can you be more specific?

storm willow Feb 8, 2020, 9:34 AM

#

Do you have access to another linked account ?

hollow dock Feb 8, 2020, 9:35 AM

#

Yes

glossy sable Feb 8, 2020, 9:36 AM

#

What is it?

hollow dock Feb 8, 2020, 9:37 AM

#

I can log in to my account and the hacker can log in to my account from Google Play

storm willow Feb 8, 2020, 9:38 AM

#

Please follow these Steps in -game customer support. This is the only solution.

📎 image0.png

hollow dock Feb 8, 2020, 9:40 AM

#

I contacted them, I answered all questions, and they told me to go to support social networking sites

#

I have all the bills and information that proves that I am the account holder and I ask you for help

storm willow Feb 8, 2020, 9:51 AM

#

@hollow dock we can’t help you on this issue. You may try mailing to PUBGMOBILE_CS@tencentgames.com

hollow dock Feb 8, 2020, 9:52 AM

#

I will try because my account has paid a lot of money and I do not want to lose it

polar marshBOT Feb 8, 2020, 10:07 AM

#

@pearl depot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim cargo Feb 8, 2020, 10:24 AM

#

@polar marsh

📎 Screenshot_20200208-061921_PUBG_MOBILE.jpg

verbal ginkgo Feb 8, 2020, 10:30 AM

#

Finally after 48 hours of continuous play 😍👑

📎 Screenshot_-_PUBG_MOBILE.jpg

storm willow Feb 8, 2020, 10:30 AM

#

Use #media @verbal ginkgo

storm flumeBOT Feb 8, 2020, 10:31 AM

#

Hello, @trim cargo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

verbal ginkgo Feb 8, 2020, 10:31 AM

#

Thanks all and thank you lean after brepired the broplem solved

#

Leon

storm willow Feb 8, 2020, 10:31 AM

#

glad that helped

verbal ginkgo Feb 8, 2020, 10:31 AM

#

👍 💯

smoky edge Feb 8, 2020, 10:35 AM

#

Hello,
I want to remove my Facebook account from pubgm game.
As my Facebook account is permanently disabled. I don't find any way to remove, can anyone help me out on this?

lost needle Feb 8, 2020, 10:35 AM

#

I want to remove the Twitter account because it has been hacked from one of the people and I cannot access the Twitter account and it is only linked to a Facebook account. I talked to the company a lot. You can give me another way to delete the linked account, which is Twitter. Send me an explanation of the pictures. How do I talk to customer service to delete this account?

📎 image0.png

#

@storm willow

storm willow Feb 8, 2020, 10:37 AM

#

@lost needle you have access to Facebook ?

#

Contact twitter and recover the account

lost needle Feb 8, 2020, 10:44 AM

#

@storm willow yes im already log in with facebook only i wanna to remove Twitter

#

The password has been changed on Twitter and I cannot recover the account because the hacker changed all the data and linked it to another account

foggy notch Feb 8, 2020, 10:45 AM

#

A guy is in top 2 duo wins in India has played in KRJP with 885 wins with total kills 3

lost needle Feb 8, 2020, 10:45 AM

#

@storm willow

trim cargo Feb 8, 2020, 10:47 AM

#

@storm flume that's all I got bcuz it was a tdm but he was one shooting everyone, very hard to kill, killed people while they were invisible and he moves very fast. @icy maple was in the match with me!

storm willow Feb 8, 2020, 11:01 AM

#

Follow this procedure to revoke @lost needle

📎 image0.png

polar marshBOT Feb 8, 2020, 11:13 AM

#

@placid aurora:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lost needle Feb 8, 2020, 11:20 AM

#

@storm willow are u there answer me

storm willow Feb 8, 2020, 11:20 AM

#

@lost needle already answered above

lost needle Feb 8, 2020, 11:20 AM

#

@storm willow i was already do all queries from pictures u sent and no any one fix my proplem

storm willow Feb 8, 2020, 11:21 AM

#

Did you follow the format In above image ?

lost needle Feb 8, 2020, 11:22 AM

#

@storm willow I have already followed this explanation, but I cannot delete the Twitter account and it has been sent to me that I contact the technical support in Twitter and I do not have this account

#

📎 image0.png

storm willow Feb 8, 2020, 11:23 AM

#

Then we can’t help. Account related issue are administered by official customer support

#

PUBGMOBILE_CS@tencentgames.com @lost needle you may try mailing CS

lost needle Feb 8, 2020, 11:24 AM

#

@storm willow How do I do to solve this problem? I do not have a Twitter account now and the hacked person may log in to my account

#

What do I tell them to support mail in a message

storm willow Feb 8, 2020, 11:27 AM

#

Explain your issue @lost needle in the mail ID.
it’s your sole responsibility to secure your account, you should try to recover it. Please do not bring in this issue again all the solutions has been given

lost needle Feb 8, 2020, 11:31 AM

#

When I send via email, what do I tell them

storm willow Feb 8, 2020, 11:33 AM

#

@lost needle explain your issue, that your need to revoke access to linked account

vagrant onyx Feb 8, 2020, 11:36 AM

#

is you know he was cheating @foggy notch you can report him

storm flumeBOT Feb 8, 2020, 11:36 AM

#

Hello, @foggy notch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

foggy notch Feb 8, 2020, 11:37 AM

#

I just wanted to let you guys know that there's a guy in top #2 duo wins with 3 kills and 800 something wins that's all @vagrant onyx

vagrant onyx Feb 8, 2020, 11:39 AM

#

@foggy notch TPP OR FPP ?

foggy notch Feb 8, 2020, 11:39 AM

#

TPP

vagrant onyx Feb 8, 2020, 11:39 AM

#

@foggy notch okey so what are you trying to report ?

#

maybe he using third party app

#

?

foggy notch Feb 8, 2020, 11:40 AM

#

Top 2 and Top 1 both are sus i counted only like 30 total wins in all the server maybe they are using some sort of glitch/bug

night cloak Feb 8, 2020, 11:40 AM

#

Matchmaking Language : pls add greece .. + Erangle 2.0 map add pls. 🙂

foggy notch Feb 8, 2020, 11:41 AM

#

I can send a ss if you want

storm flumeBOT Feb 8, 2020, 11:42 AM

#

Hello, @foggy notch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Feb 8, 2020, 11:42 AM

#

@night cloak About the greece language, if there are a lot of people playing from your region, it will be automatically added by the developers. And Erangel 2.0 needs more time to be optimised on mobile.

foggy notch Feb 8, 2020, 11:42 AM

#

1219 matches played 885 wins 960 top ten 3 kills 0.00 kd ratio KRJP TPP 5114355569

night cloak Feb 8, 2020, 11:43 AM

#

0.00 KD means, they were suspended.

foggy notch Feb 8, 2020, 11:43 AM

#

Oh okay

vagrant onyx Feb 8, 2020, 11:43 AM

#

@foggy notch follow the bot message and if you have addition photo and video you can send them on the link

foggy notch Feb 8, 2020, 11:43 AM

#

Ok thank you for your time

slate sedge Feb 8, 2020, 12:17 PM

#

Can anyone help me regarding high ping issue for Asia region. Ping in other region is perfect

gritty quail Feb 8, 2020, 12:18 PM

#

where ur from? @slate sedge

slate sedge Feb 8, 2020, 12:19 PM

#

Pakistan

#

📎 image0.png

#

@gritty quail Pakistan

gritty quail Feb 8, 2020, 12:20 PM

#

so ur not asian?

slate sedge Feb 8, 2020, 12:21 PM

#

I’m . That’s why I don’t understand why the ping is high for Asia

gritty quail Feb 8, 2020, 12:21 PM

#

u live in Asia?

blazing saddle Feb 8, 2020, 12:21 PM

#

@slate sedge Kindly refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

slate sedge Feb 8, 2020, 12:21 PM

#

Yes

blazing saddle Feb 8, 2020, 12:22 PM

#

Check your internet connection.

gritty quail Feb 8, 2020, 12:22 PM

#

Weird

slate sedge Feb 8, 2020, 12:23 PM

#

Why the ping fine In other region if internet isn’t working fine @blazing saddle

blazing saddle Feb 8, 2020, 12:24 PM

#

There is no issue reported from the server side as of yet. Check if you are facing similar issue on other networks, @slate sedge.

#

It is the matchmaking ping and not the ping shown in lobby.

slate sedge Feb 8, 2020, 12:24 PM

#

Ok

#

Thanks

#

Can you explain the DNS issue @blazing saddle

blazing saddle Feb 8, 2020, 12:27 PM

#

You can fix DNS configuration issues by downloading DNS changer app and follow the instructions given in #faq subpoint 4.5

slate sedge Feb 8, 2020, 12:27 PM

#

Is it available in IOS

blazing saddle Feb 8, 2020, 12:30 PM

#

@slate sedge Read the #faq subpoint 4.5. There are instructions for both iOS and Android.

coral maple Feb 8, 2020, 1:03 PM

#

📎 20200208_080259.jpg

#

I don't understand this mission please help Land 200 meters of the plan

little forum Feb 8, 2020, 1:33 PM

#

@coral maplego straight down after jumping

#

U need to land within the radius of 200m from the plane path

blazing saddle Feb 8, 2020, 1:37 PM

#

@coral maple When you jump from the plane, open the mini-map and click 'mark my location'. Then drop within a radius of 200m

young kestrel Feb 8, 2020, 1:37 PM

#

i am 53 rp rn completed all the missions(week5) will i still be able to make it to level 100? i go my rp at week 2

#

got*

#

@coral maple need to land closer to the plane

#

within 200 metres being that is

#

could someone help me out

left herald Feb 8, 2020, 1:39 PM

#

When are you going to fix voice glitch the biggest glitch of all time still going on! How can we communicate with teammates and when we restart it sometimes don't even ask if you enter the match even if we alive! . Please fix this bug ,glitch or whatever kind of bullsh*t this is. Its affect our gameplay!

blazing saddle Feb 8, 2020, 1:40 PM

#

@young kestrel You can get RP 100 any time as long as you are able to complete all the RP missions.

#

@left herald Kindly use #old channel to report bugs.

young kestrel Feb 8, 2020, 1:41 PM

#

coz as much as i predicted its like 10 levels a week

#

so 8 weeks 80 level

blazing saddle Feb 8, 2020, 1:41 PM

#

No. It depends on the missions you are able to do

vocal ember Feb 8, 2020, 1:42 PM

#

im living in tunisia but playinng on South Africa server and getting 300+ms

📎 Screenshot_20200208-144105.jpg

#

how can i fix it?? (not using vpn tho)

blazing saddle Feb 8, 2020, 1:42 PM

#

@vocal ember Did you use any VPN services before this?

vocal ember Feb 8, 2020, 1:42 PM

#

no

blazing saddle Feb 8, 2020, 1:42 PM

#

Do you face the same issue on other networks?

vocal ember Feb 8, 2020, 1:42 PM

#

u mean wifi and mobile data

#

or from a wifi to another?

blazing saddle Feb 8, 2020, 1:43 PM

#

Yes

#

Try using mobile data?

vocal ember Feb 8, 2020, 1:43 PM

#

i happened on data too

#

idk why

blazing saddle Feb 8, 2020, 1:46 PM

#

The game automatically detects the network region based on the network provided information, @vocal ember. Switch to another network or try to configure your network settings by contacting your ISP.

plush saddle Feb 8, 2020, 1:47 PM

#

Why was my account banned?

polar marshBOT Feb 8, 2020, 1:47 PM

#

@plush saddle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim cargo Feb 8, 2020, 1:53 PM

#

@young kestrel u should be able to make it 👌

blazing saddle Feb 8, 2020, 1:58 PM

#

@coral maple

📎 Screenshot_20200208-192731.jpg

valid sequoia Feb 8, 2020, 2:08 PM

#

hello any admin there?

blazing saddle Feb 8, 2020, 2:12 PM

#

Do you require any assistance, @valid sequoia?

valid sequoia Feb 8, 2020, 2:13 PM

#

@blazing saddle sir i want to report one account he is use abuse words about islam religion

blazing saddle Feb 8, 2020, 2:14 PM

#

@valid sequoiaKindly report it to the in-game support or report the account via the Report button in-game on their profile.

valid sequoia Feb 8, 2020, 2:15 PM

#

@blazing saddle already report sir

#

but not any take action

blazing saddle Feb 8, 2020, 2:16 PM

#

Then, the game support will take action, @valid sequoia. Kindly be patient. It takes time for the in-game support to take actions due to high number of support tickets being issued everyday.

tranquil moon Feb 8, 2020, 2:18 PM

#

Hello,
I would like to ask if this is the place where I can report an in-game violation of someone using a hack? He is using hacks such as No Recoil/Aimbot/Radar, etc. I just recorded a video of him using the hack.

vagrant onyx Feb 8, 2020, 2:18 PM

#

@tranquil moon yes

storm flumeBOT Feb 8, 2020, 2:18 PM

#

Hello, @tranquil moon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Feb 8, 2020, 2:19 PM

#

hi i play pubg mobile with 3 finger but when sombody come to me and i start shooting them, i cant move and only i can move the aim and shoot

anyone can help me?

coral maple Feb 8, 2020, 2:28 PM

#

@blazing saddle thanks

polar marshBOT Feb 8, 2020, 2:28 PM

#

@wide pine:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rare arrow Feb 8, 2020, 3:06 PM

#

Hello where do i report hackers?

storm flumeBOT Feb 8, 2020, 3:10 PM

#

Hello, @rare arrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

worn snow Feb 8, 2020, 3:15 PM

#

Can someone tell me why this mission wasn't complete..!

📎 20200208_201342.jpg

swift smelt Feb 8, 2020, 3:25 PM

#

hello

#

pubg mobile

#

any admin here ?

soft tinsel Feb 8, 2020, 3:26 PM

#

Nope

swift smelt Feb 8, 2020, 3:27 PM

#

where can i find admin pls

frank canopy Feb 8, 2020, 3:28 PM

#

The literal matchmaking is bad broken plus they will never fix it cause they get money from their pets (pros) and u can never win against them

#

The acuatall company doesn't take any information depending on the matchmaking and they just leave it when others have to play 80RP people while being on 10RP or 30RP and how are you supposed to have a nice game

swift smelt Feb 8, 2020, 3:30 PM

#

Good Morring admin support i have problem i send uc to incorrect id by razer gold

#

can u help me pls to refund

frank canopy Feb 8, 2020, 3:31 PM

#

@swift smelt I think for refund go to the support in the game idk but here you'll just get advice on how to get refund

swift smelt Feb 8, 2020, 3:32 PM

#

i will wait admin

#

@frank canopy link ?

cold flax Feb 8, 2020, 3:34 PM

#

My Facebook account has been hacked and the hacker has linked the game to its google play account. Please help me by unlinking the hacker account
thank you.

storm willow Feb 8, 2020, 3:36 PM

#

@cold flax do you have access to another linked account ?

#

@swift smelt via midasbuy?

cold flax Feb 8, 2020, 3:38 PM

#

Yes, I have access to a Facebook account

storm willow Feb 8, 2020, 3:39 PM

#

Follow this procedure in game support. Revoke linked account access @cold flax

📎 image0.png

swift smelt Feb 8, 2020, 3:39 PM

#

@storm willow yes

storm flumeBOT Feb 8, 2020, 3:39 PM

#

Please refer to this channel's pinned messages for further information, @swift smelt:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

storm willow Feb 8, 2020, 3:40 PM

#

Contact midasbuy support @swift smelt

swift smelt Feb 8, 2020, 3:40 PM

#

where can i find it

storm willow Feb 8, 2020, 3:40 PM

#

Read above bot messages

#

It’s pinned

swift smelt Feb 8, 2020, 3:40 PM

#

help@midasbuy.com

#

by this email

storm willow Feb 8, 2020, 3:41 PM

#

Yes

swift smelt Feb 8, 2020, 3:41 PM

#

oki thanks

storm willow Feb 8, 2020, 3:41 PM

#

Yw

#

@worn snow try repairing client and see if that solves and let me know

cold flax Feb 8, 2020, 3:44 PM

#

I changed my password but did, but the hacker can still access the game through a google play account

storm willow Feb 8, 2020, 3:46 PM

#

@cold flax follow the procedure that I had send earlier

cold flax Feb 8, 2020, 3:48 PM

#

Thank you

noble robin Feb 8, 2020, 4:30 PM

#

I wanna know which of my Facebook accounts is connected to my pubgm account, how can i get to know about the email address of the facebook account connected

night cloak Feb 8, 2020, 4:52 PM

#

Wasssup Everybody

craggy blade Feb 8, 2020, 5:01 PM

#

@noble robin If you wanna know which fb account is connected to your game account then simply go to your profile then click on Edit option beside your name and then select avatar and then you have an avatar option of your social media account profile picture
. So you can know which account is connected by seeing the profile picture of that account through the in-game avatar option.
Maybe this can help.

gritty vigil Feb 8, 2020, 5:02 PM

#

I want to report a player who took advantage of mistakes and killed me

craggy blade Feb 8, 2020, 5:05 PM

#

@gritty vigil you should check subpoint 5.1 and 5.2 in #faq

noble robin Feb 8, 2020, 5:10 PM

#

@craggy blade nope it's blank doesnt help

craggy blade Feb 8, 2020, 5:12 PM

#

@noble robin Then you should dicreclty check by logging in from both accounts which is the easiest way.

storm willow Feb 8, 2020, 5:12 PM

#

we can’t help you on the issue, you need find it yourself. @noble robin

noble robin Feb 8, 2020, 5:25 PM

#

Bruh

#

U guys arent helping

#

I have many accounts, cant assume them to be just 2

craggy blade Feb 8, 2020, 5:27 PM

#

@noble robin Aww, Sorry for that but there is no other way than that. Maybe some one else have idea. Keep looking.

noble robin Feb 8, 2020, 5:27 PM

#

:(

#

Maybe something regarding customer support

storm willow Feb 8, 2020, 5:52 PM

#

@noble robin you can try logging in each every account one by one and find it. As i said earlier we can help regarding this issue.

noble robin Feb 8, 2020, 6:01 PM

#

Bruh

night cloak Feb 8, 2020, 6:01 PM

#

@noble robin What happened? DM me.

blazing saddle Feb 8, 2020, 6:03 PM

#

@noble robin The game does not have access to user data like email address from connected social media platforms. Those are your login credentials and such information is private. It is not possible even for the in-game support to provide such data.

noble robin Feb 8, 2020, 6:12 PM

#

Smh

#

@blazing saddle :/

tawny folio Feb 8, 2020, 6:26 PM

#

i haven’t been playing the past few days because i’ve been busy but my account has been hacked like 2 times? and this time my account was hacked but i’m still able to get into it like whoever is on it is on, nox im assuming? Anyways, they got in and removed my friends and left the clan and crew i was in.. is there anyway to have pubg log me out on all devices? so that whoever is doing this can’t do it again?

bold siren Feb 8, 2020, 6:34 PM

#

@tawny folio:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

tawny folio Feb 8, 2020, 6:37 PM

#

my social media isn’t hacked, i changed all the passwords on both.. when you’re logged into nox it doesn’t matter if password was changed sometimes it keeps the account on there. so say it was previously hacked and i changed the password but whoever it was still has access to it. I sent in a ticket and they said it’d take up to 90 days, but no response yet.

#

i was just curious as to if there was an option to log out all devices so whoever it was could be kicked out :/

blazing saddle Feb 8, 2020, 6:39 PM

#

@tawny folio When you change passwords of social media accounts, it automatically logs you out of all applications and devices.

tawny folio Feb 8, 2020, 6:40 PM

#

then how was whoever, able to get into my pubg and change my name and remove my stuff? just like whenever i exit out of my inventory now my bag and helmet go poof even though they’re on 🤔

blazing saddle Feb 8, 2020, 6:41 PM

#

Does the unauthorised person have access to both of your linked accounts?

lost needle Feb 8, 2020, 6:43 PM

#

@vagrant onyx hey r u there ?

tawny folio Feb 8, 2020, 6:49 PM

#

i checked all my app sessions and no one but me is logged in @blazing saddle

#

i changed both passwords to them also

polar marshBOT Feb 8, 2020, 6:50 PM

#

@tawny folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawny folio Feb 8, 2020, 6:51 PM

#

wouldn’t lemme type for some reason

#

i got removed for a day for apparently doing something i didn’t

#

and i have proof i hadn’t played at all

blazing saddle Feb 8, 2020, 6:53 PM

#

@tawny folio I would suggest, you should wait for the response from the in-game support, then.
Meanwhile, maybe check the social media settings and try to terminate the ongoing sessions for the game or try to revoke authorisation from the social media settings, then change passwords?

lost needle Feb 8, 2020, 7:01 PM

#

I have spoken before to customer service that I want to delete the Twitter account because my account for the game was hacked and linked to the Twitter account and I do not have this Twitter account that I only have a Facebook account and I have sent them full rights to purchase and I cannot find a solution to this problem I hope from Please someone give me a useful answer to this topic, he says to me, talk to the customer service on Twitter and I do not have the account

📎 image0.png

#

@storm willow

blazing saddle Feb 8, 2020, 7:10 PM

#

@lost needle Do you still have access to the game account?

odd scarab Feb 8, 2020, 7:15 PM

#

Hi, My account was banned on 5/2/2020. And I do not know what is the reason. Knowing that I have not broken any of the laws of the game. I used to play with integrity, love and sincerity. Because I like to play the game. I was playing in the last game outside the house. And the internet was a little slow. I hope from the kind pubg mobile company to verify my account and return it to me. And if you don't belief me. Check my account well. And how to play. I have been playing pubg mobile for more than a year and have not broken any of the rules of the game. I hope that the account is well reviewed. Or at least I want to know the reason for the ban I really don't want to quit the game because I love it so much. And I hate cheaters. But the problem is that I do not cheat, do not break laws, and my account is banned. However, there are many and many who cheat with the gift and their account has not been banned. I have been playing the game for over a year. I mastered the game well. Perhaps there is a mistake with the anti-cheat system and thought I was cheating. But I was just playing clean and fair play and I have no history of breaking the laws. With all due respect to the game, please check my complaint. It is not fair that a professional and clean player be banned and the cheater left to rest. My E-mail is:Abanadiga963@gmail.com My ID is:5192468722

polar marshBOT Feb 8, 2020, 7:16 PM

#

@odd scarab:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Feb 8, 2020, 7:18 PM

#

@chrome knoll Wait for it.

chrome knoll Feb 8, 2020, 7:19 PM

#

👀

polar marshBOT Feb 8, 2020, 7:19 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

latent matrix Feb 8, 2020, 7:19 PM

#

can I get a link to the form for reporting cheaters?

storm flumeBOT Feb 8, 2020, 7:19 PM

#

Hello, @latent matrix!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

latent matrix Feb 8, 2020, 7:19 PM

#

ty

buoyant sapphire Feb 8, 2020, 7:19 PM

#

ti

lost needle Feb 8, 2020, 7:22 PM

#

@blazing saddle yes im still logins my account but i have 2 social media facebook and Twitter i wanna to remove twitter

blazing saddle Feb 8, 2020, 7:23 PM

#

Did you get the message from the in-game support after giving them all the account related information they asked for, @lost needle?

lost needle Feb 8, 2020, 7:23 PM

#

Cuz twitter its not me

#

@blazing saddle I sent all of my account information, payment bill and game login date, but no one gave me a useful answer.

blazing saddle Feb 8, 2020, 7:26 PM

#

Maybe try contacting them again and follow the same procedure, @lost needle.
If the in-game support is not providing help for the issue, there is nothing else you can do but try again till they accept your request.

lost needle Feb 8, 2020, 7:26 PM

#

He tells me to talk to the Twitter customer service, and I do not have this account, how do I send them Twitter information, and my account has been compromised, and the hacker has set up a Twitter account

#

@blazing saddle I did last time, but can I delete the Twitter account from my game account? I only have a Facebook account and not Twitter. The hacker may have entered my account.

blazing saddle Feb 8, 2020, 7:29 PM

#

@lost needle The only way to do it is follow the instructions given in #faq 2.5, like you did last time.

lost needle Feb 8, 2020, 7:31 PM

#

I sent them one more time my account was compromised and I want to delete Twitter Reply to the bot wants the date of entry The game and bill Purchase I sent them all the property rights

#

@blazing saddle

blazing saddle Feb 8, 2020, 7:32 PM

#

Send again.

lost needle Feb 8, 2020, 7:35 PM

#

Thank you for contacting us, we will analyze your request, verify the data you provided and get back to you as soon as possible. - It should be noted that without a complete and clear answer to all the above questions, we cannot assist you, the more accurate and clear your answer will be, according to the sequential order of the questions, the more quickly we will deal with your problem. Please read the following conditions carefully: 1- Changing the name of a social media account may cause the operation to fail, and if that happens, please let us know. 2- It can take up to 90 days to fix account hacking problems. 3- Creating new tickets / requests for the same problem will automatically cancel your order and start counting the ninety days from our last order. 4- Any wrong / mistaken answer to the previous questions will lead to the termination of the request.

#

@blazing saddle

#

Done

blazing saddle Feb 8, 2020, 7:35 PM

#

👍

lost needle Feb 8, 2020, 7:36 PM

#

I hope that the Twitter account will be deleted from the game

blazing saddle Feb 8, 2020, 7:36 PM

#

Hope they approve your request this time.

lost needle Feb 8, 2020, 7:37 PM

#

Did someone have the same problem and the Twitter account was deleted? Is there hope that I am waiting?

#

@blazing saddle

blazing saddle Feb 8, 2020, 7:38 PM

#

I'm not sure, @lost needle. It all depends on the in-game support to approve or deny such requests.

forest junco Feb 8, 2020, 7:39 PM

#

@blazing saddle Hi, can I use your avatar on my discord if I use it on my communication sites?

lost needle Feb 8, 2020, 7:39 PM

#

Aha ok

blazing saddle Feb 8, 2020, 7:39 PM

#

@forest junco What do you mean?

lost needle Feb 8, 2020, 7:40 PM

#

@blazing saddle i let u now enjoy

#

@blazing saddle thanks for u talk with me and spent many time to help

blazing saddle Feb 8, 2020, 7:40 PM

#

No problem. Have a great day.

forest junco Feb 8, 2020, 7:40 PM

#

@blazing saddle I use this picture for my Instagram and other accounts because I liked it

📎 image0.png

blazing saddle Feb 8, 2020, 7:41 PM

#

@forest junco Sure you can use it. It does not belong to me anyway.

forest junco Feb 8, 2020, 7:41 PM

#

Can you send it to the picture?

blazing saddle Feb 8, 2020, 7:42 PM

#

Kindly use English. This channel is only for PUBG MOBILE related queries.

forest junco Feb 8, 2020, 7:43 PM

#

Can you send me the picture that I like?

#

@blazing saddle

lost needle Feb 8, 2020, 7:43 PM

#

@blazing saddle okay cuz its have know arabic and i talk to them for questions

gritty quail Feb 8, 2020, 7:43 PM

#

Does EvoGround also count to your whole Account Kd?

blazing saddle Feb 8, 2020, 7:46 PM

#

Can you send me the picture that I like?
@forest junco You can look for it online.

#

@gritty quail K/D ratio is counted only for classic matches.

forest junco Feb 8, 2020, 7:47 PM

#

How do I look at it? I want to send it to the full picture

blazing saddle Feb 8, 2020, 7:48 PM

#

I'll send it to you in private.

forest junco Feb 8, 2020, 7:49 PM

#

Ok

#

I am waiting for you

storm willow Feb 8, 2020, 8:01 PM

#

@long python this channel is for support related only.

#

You may use #tournaments channel

long python Feb 8, 2020, 8:01 PM

#

Ok sorry

worn snow Feb 8, 2020, 8:10 PM

#

@storm willow ok bro

polar marshBOT Feb 8, 2020, 8:40 PM

#

@hard briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

long ibex Feb 8, 2020, 9:50 PM

#

This is a serious issue that this game has had for seasons. How come when I'm in diamond 4 in duos Europe server I get a random teammate that is gold. Then what is matchmaking for I dont understand it's a waste of time. Why is there matchmaking if I get matched with gold players that is a whole 500 points behind were I am. And it's a dude with 3kd why man

📎 Screenshot_20200209-014743_PUBG_MOBILE.jpg

#

This needs to stop it just has too. You get matched with players who are total noobs and they cant even speak English. Why Tencent why. I am in diamond 4 at least give me someone in my league what rubbish is this

night cloak Feb 8, 2020, 10:08 PM

#

how do i make a nickname for pubgm discord server?

#

@night cloak Please ask for a nickname change in #discord.

#

@night cloak yo how do you get the "elite" role?

#

@night cloak Checkout #613267301243944960.

#

is it allowed to say the n word here ?

#

No.

#

How do you set up custom rooms?

trail thorn Feb 8, 2020, 11:15 PM

#

when will pubg mobile make us un-link social media accounts?

sick shale Feb 8, 2020, 11:46 PM

#

@trail thorn many people had problem with linked accounts, and customer service/discord staff say this action isn't reversible so I don't think this feature is coming, not in the near future at least

frank canopy Feb 8, 2020, 11:49 PM

#

@long ibex whats your k/d if that guy has it on 3

long ibex Feb 8, 2020, 11:54 PM

#

@frank canopy I'm good now I got a good teammate that i won a match with that compensates for that.

frank canopy Feb 8, 2020, 11:55 PM

#

Nice but what's your average k/d tho in ur stats

#

@long ibex what if for instance the K/D is 7.37 I didn't look or think what it was didn't rly care about it

long ibex Feb 9, 2020, 12:04 AM

#

@frank canopy every match im getting around 5 kills but before I realised it wanted to rank duos I was using it for rp missions it brought me down to 3.60

frank canopy Feb 9, 2020, 12:05 AM

#

@long ibex Is it bad or good if my K/D is 7.37 on squads?

#

Or is it like an average mark on squads

gilded shadow Feb 9, 2020, 12:33 AM

#

Gffg

long ibex Feb 9, 2020, 12:36 AM

#

@frank canopy 7kd is considered very good player. Like 3-4kd average played 5-7kd very good player then 10kd +You are OP

naive cave Feb 9, 2020, 12:36 AM

#

plz all repport this pleyer (5619559359)

long ibex Feb 9, 2020, 12:36 AM

#

@naive cave trust fam I will rn

frank canopy Feb 9, 2020, 12:37 AM

#

@long ibex oh ok thx for info

naive cave Feb 9, 2020, 12:37 AM

#

can u all now

long ibex Feb 9, 2020, 12:38 AM

#

@naive cave fam is all well with thy soul

#

That dude has a 1kd in both duos and squads

#

He dont look like a hacker to me tho

naive cave Feb 9, 2020, 12:59 AM

#

@long ibex he is always killing his teammates

long ibex Feb 9, 2020, 12:59 AM

#

Ohhh I see

#

I'll report him under team killing @naive cave

lucid dove Feb 9, 2020, 1:29 AM

#

Pls help all my teammates keep on dieing too quick

#

They don't even live long enough for me to use them as bait

#

I'm diamond 2 rn but I'm matched with golds

north egret Feb 9, 2020, 3:14 AM

#

Hi

#

The hackers is back too many hackers

tranquil viper Feb 9, 2020, 3:23 AM

#

ID- 511688183
ID- 564148970
These players have been teaming up on FPP Duo NA server constantly for over 3-4 matches in a row. I and several others died to these guys because of their teaming up and cheating. Not fair to us players. We died to them 2 matches straight in a row. Not fair! This is an epidemic

📎 Screenshot_20200208-135857.png

polar marshBOT Feb 9, 2020, 3:27 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Feb 9, 2020, 3:45 AM

#

Hello, @north egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow Feb 9, 2020, 3:45 AM

#

@tranquil viper report them ingame and state the issue

#

@lucid dove try to find a better squad , use #activities

tranquil viper Feb 9, 2020, 3:51 AM

#

@storm willow done that already. These guys were proud about teaming up and killing everyone.

storm willow Feb 9, 2020, 3:52 AM

#

@tranquil viper if reported actions will be taken against them , thanks for reporting 👍🏻

tranquil viper Feb 9, 2020, 3:53 AM

#

@storm willow I hope so, it is really not fair to us genuine players.

golden temple Feb 9, 2020, 4:10 AM

#

📎 Screenshot_20200209-0938332.jpg

#

What do you means where to post @storm willow & @normal fulcrum

normal fulcrum Feb 9, 2020, 4:21 AM

#

@golden temple If you want to provide any feedback or report a bug, use #old. And as I said, you can use this channel for any queries regarding the game. You posted a question in #old so that is why I asked you to use this channel instead

#

For more information, you can go through #613267301243944960 so you can understand @golden temple, which channel should be used for what purpose

floral sequoia Feb 9, 2020, 4:31 AM

#

@normal fulcrum I wasn't moving fast nor did I have high ping when it happened. My ping got super high after the fact

normal fulcrum Feb 9, 2020, 4:39 AM

#

@floral sequoia Most probably the ping got high and the vehicle started flying and the ping update was delayed because of which you're thinking ping got high after the incident

#

Just make sure you play on a stable data connection to avoid such issues

floral sequoia Feb 9, 2020, 4:40 AM

#

Ok

frank canopy Feb 9, 2020, 4:53 AM

#

Umm my game froze more like

#

📎 Screenshot_20200209-045223_PUBG_MOBILE.jpg

#

It got stuck in that frame

charred bloom Feb 9, 2020, 5:10 AM

#

Guys i have drop fps when land and bosh how i can fix it?

#

This prob was not in my phone last time

ionic night Feb 9, 2020, 5:33 AM

#

My account was suspended for 3 hours due to a critical network error

tawny folio Feb 9, 2020, 5:48 AM

#

even after changing everything someone is still able to get into my account...

#

sat there for two min straight going back and forth on someone shoving me out of it

blazing saddle Feb 9, 2020, 5:54 AM

#

@ionic night Can you provide a screenshot of it?

ionic night Feb 9, 2020, 5:55 AM

#

@blazing saddle

📎 Untitled.jpg

blazing saddle Feb 9, 2020, 5:56 AM

#

@tawny folio Unfortunately, only in-game support or social media support can provide help regarding this matter. We understand the issue you are facing must be frustrating, but we are not able to help you out other than directing you where to ask for support, from our end.

tawny folio Feb 9, 2020, 5:57 AM

#

they asked me if the person hooked up a social media account but i’m not sure how to figure that out

blazing saddle Feb 9, 2020, 5:57 AM

#

@ionic night Kindly refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

tawny folio Feb 9, 2020, 5:57 AM

#

and not sure how to remove twitter just in case it is twitter that’s the problem 🤔

blazing saddle Feb 9, 2020, 5:58 AM

#

The game does not allow unlinking of accounts, if that is what you are asking about.

ionic night Feb 9, 2020, 5:59 AM

#

I need to go to Emulator support now :/

blazing saddle Feb 9, 2020, 5:59 AM

#

But, for account hack related issues, you can issue a support ticket and they will provide you with the appropriate help.

ionic night Feb 9, 2020, 5:59 AM

#

I flushed my DNS cache and released/renewed my ip address and it worked fine after that

#

So for now it's fine

blazing saddle Feb 9, 2020, 6:01 AM

#

That is great. Connection terminated issues are usually due to DNS config issues.

tawny folio Feb 9, 2020, 6:04 AM

#

weird thing is it shows twitter is linked but when i login with twitter it’s a whole new account.. so maybe whoever it was added that. hopefully in-game support gets back to me asap 🙂 ty for the help.

shadow thorn Feb 9, 2020, 6:05 AM

#

Just bought the $10 USD UC pack, but it charged my PayPal twice and never even gave me the UC😡

blazing saddle Feb 9, 2020, 6:05 AM

#

@shadow thorn Where did you buy the UC from?

shadow thorn Feb 9, 2020, 6:05 AM

#

In game

blazing saddle Feb 9, 2020, 6:06 AM

#

Kindly contact in-game support with all necessary transaction details about the purchase and they will provide the necessary help, @shadow thorn.

shadow thorn Feb 9, 2020, 6:06 AM

#

It said payment cannot be completed because I'm not connected to the internet, then it charged my account twice

sleek panther Feb 9, 2020, 6:15 AM

#

Yo why can’t people on fpp play the map they want lmao

#

High key searched for 1 and a half hours

#

For a Sanhok match and I’m only plat 5

#

Pretty bs imo

blazing saddle Feb 9, 2020, 6:32 AM

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@sleek panther Matchmaking times may take long durations due to lack of players in the said game mode you are trying to play.

sleek panther Feb 9, 2020, 6:32 AM

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Ye so give a bot lobby idc if there’s like half real and half bots

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I can’t play any other maps I low key suck at them all

latent matrix Feb 9, 2020, 6:42 AM

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I reported 2 cheaters yesterday with solid evidence and they're still not banned, why is it taking so long?
I reported one the other day and he got banned within 2 hours.

young isle Feb 9, 2020, 6:51 AM

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👍

storm willow Feb 9, 2020, 7:09 AM

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@latent matrix no exact time frame can be given, if you have reported, it will be reviewed and actions will be taken. It’s takes time to process things

trail swift Feb 9, 2020, 7:15 AM

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When will crew challenge starts?

glacial tartan Feb 9, 2020, 7:29 AM

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cheaters using 100% aimbot and team mates supporting him to push rank

📎 Screenshot_20200209-152632.jpg 📎 Screenshot_20200209-152627.jpg 📎 Screenshot_20200209-152533.jpg

wise needle Feb 9, 2020, 7:33 AM

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hi

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My account has become more than 4 months unexplained without reason

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there is a solution

eternal arrow Feb 9, 2020, 7:53 AM

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How To Unlink FB From Pubg?

storm flumeBOT Feb 9, 2020, 7:56 AM

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Hello, @glacial tartan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

storm willow Feb 9, 2020, 8:06 AM

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@eternal arrow Once an account is linked it cannot be undone

night cloak Feb 9, 2020, 8:35 AM

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That guy uses hack

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On pubgm

elfin jackal Feb 9, 2020, 8:46 AM

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@night cloak I would suggest reporting that guy on this website. http://cheater-report.pubgm.cc/

night cloak Feb 9, 2020, 8:52 AM

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Ok @elfin jackal

devout summit Feb 9, 2020, 9:22 AM

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Today two players we're teaming up in Indian bonus challenge.. Is cheating? I have video evidence

blazing saddle Feb 9, 2020, 9:23 AM

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You can report it to the in-game support, @devout summit.

devout summit Feb 9, 2020, 9:23 AM

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I did..

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📎 Screenshot_2020-02-09-14-47-40-426_com.tencent.ig.jpg

slim cargo Feb 9, 2020, 9:41 AM

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So there’s the RP mission ‘land within 200m of plane 3 times.... I’ve legit gone directly down from plane flight 4-5 times landing easily within 200m... yet it still says 0/3

hardy spruce Feb 9, 2020, 10:14 AM

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hi there!

polar marshBOT Feb 9, 2020, 10:14 AM

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@hardy spruce:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

inland lily Feb 9, 2020, 10:17 AM

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Hi I have a question

vagrant onyx Feb 9, 2020, 10:17 AM

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@inland lily hey what is it

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?

inland lily Feb 9, 2020, 10:18 AM

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If I have a jail broken iPhone will I get banned?

sweet aurora Feb 9, 2020, 10:19 AM

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@polar marshwhat is it??

vagrant onyx Feb 9, 2020, 10:20 AM

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@inland lily you cant sure 100% you will be banned or not

inland lily Feb 9, 2020, 10:21 AM

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Oh ok

vagrant onyx Feb 9, 2020, 10:22 AM

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@sweet aurora you need something ??

molten hazel Feb 9, 2020, 10:23 AM

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report system not working

sweet aurora Feb 9, 2020, 10:23 AM

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@vagrant onyxyes

vagrant onyx Feb 9, 2020, 10:27 AM

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@molten hazel its it but take time

storm flumeBOT Feb 9, 2020, 10:27 AM

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Hello, @molten hazel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

slim cargo Feb 9, 2020, 10:48 AM

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Yeah thanks

polar marshBOT Feb 9, 2020, 11:17 AM

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@sinful oxide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dense dock Feb 9, 2020, 11:27 AM

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was the arcade mode , melee only in miramar , supposed to be without loot ? no meds not pans no nades just fists or is it a bug?

untold dawn Feb 9, 2020, 11:35 AM

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When Will next update come?

storm flumeBOT Feb 9, 2020, 11:37 AM

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We currently do not have a specific release date for the upcoming update, @ANONYMOUS#8423. Once we do, we will publish further information in #news.

untold dawn Feb 9, 2020, 11:38 AM

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thanks!

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Can You Give The Patch Notes For Next Update Please?

night cloak Feb 9, 2020, 11:40 AM

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It will be available in #news when the update is ready.

untold dawn Feb 9, 2020, 11:40 AM

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thanks girl

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m24 headshot

limber stream Feb 9, 2020, 11:46 AM

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Hi

polar marshBOT Feb 9, 2020, 11:46 AM

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@tawny folio:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@limber stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.