#questions | PUBG MOBILE | Page 703

polar marshBOT Jan 30, 2020, 12:01 PM

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@spring wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring wedge Jan 30, 2020, 12:06 PM

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@night cloak could you provide me the same address too, thanks

trail pendant Jan 30, 2020, 12:08 PM

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I'll send it to you, @spring wedge.

storm flumeBOT Jan 30, 2020, 12:09 PM

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Please do not use any other language aside from English in this channel, @spring wedge. Refer to #613267301243944960 for language channels.

polar marshBOT Jan 30, 2020, 12:35 PM

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@sleek geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

surreal basalt Jan 30, 2020, 12:42 PM

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what is the minimun rams to play pubg smothly

glossy sable Jan 30, 2020, 12:42 PM

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2GB is recommended, refer to #faq before asking basic questions.

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And you knew that answer.

surreal basalt Jan 30, 2020, 12:44 PM

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thanks bruv

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are u one of tencent developers?

spark garnet Jan 30, 2020, 12:44 PM

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is it allowed to play with triggers/gamepads?

glossy sable Jan 30, 2020, 12:44 PM

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No, and no.

polar marshBOT Jan 30, 2020, 12:45 PM

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@cursive sage:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

surreal basalt Jan 30, 2020, 12:45 PM

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which no was for me

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the first or the second one

glossy sable Jan 30, 2020, 12:45 PM

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First, logically.

surreal basalt Jan 30, 2020, 12:45 PM

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alright

spark garnet Jan 30, 2020, 12:46 PM

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2nd for me?

glossy sable Jan 30, 2020, 12:46 PM

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Yes.

surreal basalt Jan 30, 2020, 12:47 PM

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thanks alot franck

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are u getting paid

spark garnet Jan 30, 2020, 12:47 PM

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So the new phones with builded in triggers? Yay or nay

glossy sable Jan 30, 2020, 12:47 PM

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You're welcome, cute bear.

surreal basalt Jan 30, 2020, 12:48 PM

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are u getting paid for helping ppl in here, if so. how much per month

nova rapids Jan 30, 2020, 12:48 PM

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pubgm_hidethepain

spring void Jan 30, 2020, 12:48 PM

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@surreal basalt no, this is voluntary work

surreal basalt Jan 30, 2020, 12:49 PM

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damn

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life is harsh pal

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spending hours for nothing

glossy sable Jan 30, 2020, 12:51 PM

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@spark garnet Sorry for the delay : Built-in triggers are okay, only not allowed in official events.

spark garnet Jan 30, 2020, 12:51 PM

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Ok! Thanks

glossy sable Jan 30, 2020, 12:52 PM

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You're welcome!

surreal basalt Jan 30, 2020, 12:52 PM

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Crews challnege is one of the officials?

glossy sable Jan 30, 2020, 12:53 PM

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Crew Challenge in finals, as in events that require physical presence.

woeful relic Jan 30, 2020, 1:00 PM

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Hello, anyone help me please

glossy sable Jan 30, 2020, 1:01 PM

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Yes?

woeful relic Jan 30, 2020, 1:02 PM

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Can i use vpn to play?

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Will that be safe?

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Because i am from indian and without vpn i get into indonesian lobby all the time like since last 2 seasons

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@glossy sable?

nova rapids Jan 30, 2020, 1:05 PM

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No using vpn is not recommended. @woeful relic

night cloak Jan 30, 2020, 1:05 PM

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When erangle 2.0 come in beta?

woeful relic Jan 30, 2020, 1:06 PM

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@nova rapids so what should i do to fix? I live in mumbai but still i get into indo lobbies

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And then i get 150 ping

nova rapids Jan 30, 2020, 1:06 PM

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150 ping is not bad

woeful relic Jan 30, 2020, 1:06 PM

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And with vpn i get indian server and ping around 20-30

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150 not bad huh?

nova rapids Jan 30, 2020, 1:07 PM

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I win games with 150+ ping when my internet is bad @woeful relic

woeful relic Jan 30, 2020, 1:07 PM

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Bro playing on 150 ping isnt a solution

nova rapids Jan 30, 2020, 1:07 PM

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so what should i do to fix? I live in mumbai but still i get into indo lobbies
Idk how to fix that wair for a mod to respond
And

The use of a VPN is not a violation of the PUBG Mobile Terms of Service. However he mentioned NEVER to play while being on a VPN as it might trigger the use of a Third Party Application Ban

woeful relic Jan 30, 2020, 1:08 PM

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Also i aint some average player, i have been conqueror this season too but its too much i cant play on 150 ping and beat players with 20 ping in close combat

sacred rain Jan 30, 2020, 1:10 PM

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Can someone please explain me how is gyroscope supposed to help you aim better? I feel like with my thumbs is far easier and gyro only shakes my screen shake and messes up my aim.

merry sandal Jan 30, 2020, 1:13 PM

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It is ultimately up to your personal preferences. Some people perform better with the gyroscopic controls.

steel sentinel Jan 30, 2020, 1:13 PM

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@woeful relic get better wifi/ data plan. Thts also a solution

mystic monolith Jan 30, 2020, 1:13 PM

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@sacred rain i use it to switch between targets and control recoil

woeful relic Jan 30, 2020, 1:14 PM

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@steel sentinel open your eyes and read it again what all i said, my plan is 20-40 mbps its over than enough

mystic monolith Jan 30, 2020, 1:14 PM

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i feel like it would take a lot of time trying to practice recoil control with my thumbs so i went the gyro route

steel sentinel Jan 30, 2020, 1:14 PM

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@woeful relic get better phone then

merry sandal Jan 30, 2020, 1:14 PM

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When erangle 2.0 come in beta?
We do not know as of yet, @night cloak. Only time will tell.

mystic monolith Jan 30, 2020, 1:14 PM

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also tiny screens dont help either

woeful relic Jan 30, 2020, 1:15 PM

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@steel sentinel i have ipad pro

vagrant onyx Jan 30, 2020, 1:15 PM

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@steel sentinel you want name name ?

mystic monolith Jan 30, 2020, 1:15 PM

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oh yea tablets are nice, real sad theres a screen size limit in tournaments 😦

woeful relic Jan 30, 2020, 1:15 PM

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@merry sandal help me sir

storm willow Jan 30, 2020, 1:16 PM

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@woeful relic about ping issue ?

steel sentinel Jan 30, 2020, 1:16 PM

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@woeful relic ah then reinstall pub

storm willow Jan 30, 2020, 1:17 PM

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contact your ISP and upgrade you package, tell them that your ping/ latency is high

mystic monolith Jan 30, 2020, 1:17 PM

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dude the speed of your net doesn't affect ping @woeful relic

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your provider must have bad routing

keen vigil Jan 30, 2020, 1:17 PM

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All players will find Gyroscope weird/useless when they first use it, once you start getting used to it, you will discover it's full potential.
Gyroscope helps aiming and recoil control better because it's just take less efforts compared on when aiming and controlling with fingers, it does multiple things to make you do less efforts compared to fingers it just saves efforts basically.
Recoil control with gyroscopes is a slight inclination to the bottem with the device based on time of fire rate and focusing the target to make them get as much bullets as possible. @sacred rain

woeful relic Jan 30, 2020, 1:18 PM

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@storm willow no if i connect a mumbai vpn thats where i stay, and enter a match and disconnect i get 20 ping thats on indian server, without vpn i get into indonesian players and i get like 150 ping

keen vigil Jan 30, 2020, 1:19 PM

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Vpn can get you banned. You re at risk.

woeful relic Jan 30, 2020, 1:19 PM

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@keen vigil wtf i just opened killing machine set with 15k uc

mystic monolith Jan 30, 2020, 1:19 PM

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@woeful relic yea ur internet provider must have bad routing, when you connect to a VPN it's probably connecting you through a better route

storm willow Jan 30, 2020, 1:19 PM

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@woeful relic that’s why I’m saying contact your ISP and reconfigure your modem

keen vigil Jan 30, 2020, 1:20 PM

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Stick to topic please.

storm flumeBOT Jan 30, 2020, 1:21 PM

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Please refer to this channel's pinned messages for further information, @woeful relic:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

woeful relic Jan 30, 2020, 1:21 PM

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@storm willow you aint getting what am saying

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Wait simpliest way

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I live in india still without a indan vpn i cannot see indian bonus challange and bonus reward

storm willow Jan 30, 2020, 1:22 PM

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because your isp configuration reaches the PUBG server from different DNS

woeful relic Jan 30, 2020, 1:23 PM

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I dont know what am i supposed to do

storm willow Jan 30, 2020, 1:23 PM

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Contact your ISP

mystic monolith Jan 30, 2020, 1:23 PM

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dude he already said contact your internet provider

woeful relic Jan 30, 2020, 1:23 PM

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Could you please tell me what specifically should i ask my provider to do?

storm willow Jan 30, 2020, 1:23 PM

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Read backwards I have explained @woeful relic ^

sick shale Jan 30, 2020, 1:26 PM

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Hello, I want to ask a question for my friend
He's going to buy an iphone and the problem is that his account is linked to deactivated facebook account and google play...
So he can't use his account from the iphone...Any solution?

woeful relic Jan 30, 2020, 1:26 PM

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@storm willow i called them, said they cant do anything

storm willow Jan 30, 2020, 1:26 PM

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Then change your ISP @woeful relic

woeful relic Jan 30, 2020, 1:27 PM

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@storm willow hes asking what i want him to do

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Cant i do some changes from admin panel of router and fix this?

storm willow Jan 30, 2020, 1:27 PM

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tell him that your ping is high and more packet loss

woeful relic Jan 30, 2020, 1:28 PM

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@storm willow first of all my ping isnt high, its because i get into wrong server everytime

merry sandal Jan 30, 2020, 1:29 PM

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They must be able to log in to their social media account which is linked to their game account in order to login on the game, @sick shale. I suggest trying it on another phone first, before completely switching.

sick shale Jan 30, 2020, 1:30 PM

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The facebook account is hacked and deactivated already

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And for sure he can't use his google acc on iphone

woeful relic Jan 30, 2020, 1:30 PM

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@sick shale he cant use on iphone, i have ipad too and i cant login with Google play games

storm willow Jan 30, 2020, 1:33 PM

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@woeful relic

📎 image0.png

woeful relic Jan 30, 2020, 1:35 PM

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@storm willow okay i will show him this image

storm willow Jan 30, 2020, 1:36 PM

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Okay

sick shale Jan 30, 2020, 1:39 PM

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@merry sandal so is there any solution?

merry sandal Jan 30, 2020, 1:40 PM

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Not that I am aware of. You will have to contact the Customer Service and see if they can do something from their side.

spice rampart Jan 30, 2020, 1:58 PM

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Something wrong with pubgm servers

vagrant onyx Jan 30, 2020, 1:58 PM

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@spice rampart what is it ?

spice rampart Jan 30, 2020, 1:59 PM

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Can’t enter the multiple times

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After restarting game

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Its works

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Also too much lag even ping 180 or 190 ms

vagrant onyx Jan 30, 2020, 2:00 PM

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@spice rampart ok

spice rampart Jan 30, 2020, 2:00 PM

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Game stuck in loading screen

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@vagrant onyx what do you mean ok

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Give me way how to fix

keen vigil Jan 30, 2020, 2:05 PM

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@spice rampart
This often occurs when your Internet
connection is unstable due to poor signal. Try
the following solutions:
• Restart your Internet connection, change to
cellular data or Wi-Fi, or avoid areas with
many Internet users.
• Restart your router, wait for 1-2 minutes,
then restart the game.
• Restart your device and try again

spice rampart Jan 30, 2020, 2:06 PM

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Soo what can you say now

📎 image0.png

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Is it not enough for stble game ?

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@keen vigil

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Is it not enough for stble game ?

keen vigil Jan 30, 2020, 2:09 PM

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What device you re using?

spice rampart Jan 30, 2020, 2:10 PM

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Iphone 7

keen vigil Jan 30, 2020, 2:11 PM

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Clear your app of cache data.

spice rampart Jan 30, 2020, 2:11 PM

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Done everyday next

keen vigil Jan 30, 2020, 2:12 PM

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Send screenshot of your screen when launching the game.

unreal totem Jan 30, 2020, 2:13 PM

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Stuck on loading screen. Tried reparing, didn't work. Also cleared data and cache still game stucks on loading screen

spice rampart Jan 30, 2020, 2:13 PM

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lol

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Another one

unreal totem Jan 30, 2020, 2:13 PM

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@spice rampart since when are you facing this problem?

keen vigil Jan 30, 2020, 2:14 PM

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Then it must be from server side, please be patient it must be a temporary technical issue.

spice rampart Jan 30, 2020, 2:14 PM

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Maybe one week

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@unreal totem

unreal totem Jan 30, 2020, 2:15 PM

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@spice rampart i am experiencing from last 4 hours

spice rampart Jan 30, 2020, 2:16 PM

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One more thing when we I playing the game some time screen got stuck middle of the match after restarting game its work

keen vigil Jan 30, 2020, 2:16 PM

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Have you tried installing older Google play version?
Try this one :
https://www.apkmirror.com/apk/google-inc/google-play-games/google-play-games-2019-10-13833-release/

APKMirror

Google Play Games 2019.10.13833 APK Download by Google LLC - APKMirror

spice rampart Jan 30, 2020, 2:16 PM

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But i have appstore not googleplay

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I told you already i have iphone

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@keen vigil

unreal totem Jan 30, 2020, 2:17 PM

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One more thing when we I playing the game some time screen got stuck middle of the match after restarting game its work
@spice rampart yeah it happens with me too.

keen vigil Jan 30, 2020, 2:18 PM

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Let me look for other solutions, please be patient.

unreal totem Jan 30, 2020, 2:18 PM

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@keen vigil ok

spice rampart Jan 30, 2020, 2:18 PM

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Take your time @keen vigil

keen vigil Jan 30, 2020, 2:18 PM

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Uninstalling and reinstalling, tried that?

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A fresh reinstall fix many problems.

spice rampart Jan 30, 2020, 2:19 PM

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lol

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Never mind

unreal totem Jan 30, 2020, 2:19 PM

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@keen vigil i did that too

spice rampart Jan 30, 2020, 2:20 PM

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I think there is no permanent solution here

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Just buy a royal pass and enjoy the lagy game

copper parcel Jan 30, 2020, 2:22 PM

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When is the next crew challenge ?

spice rampart Jan 30, 2020, 2:23 PM

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After fixing bugs issues

keen vigil Jan 30, 2020, 2:23 PM

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@copper parcel such information will be given in game, keep your eye on announcements.

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Go to the Settings app.

Tap on the Application Manager option.

Find the PUBG Mobile app from the App Manager.

Then tap on clear cache and clear data.

Now go back to home screen and launch PUBG Mobile.
Try these steps. @spice rampart @unreal totem

spice rampart Jan 30, 2020, 2:24 PM

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Miss @keen vigil i have iphone

keen vigil Jan 30, 2020, 2:25 PM

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Don't you know how to clear data on iPhone?
Then let me look for that.

leaden plank Jan 30, 2020, 2:25 PM

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My account was hacked, how do I get my account back?

spice rampart Jan 30, 2020, 2:25 PM

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📎 image0.png

keen vigil Jan 30, 2020, 2:26 PM

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Tap Settings > General > Storage & iCloud Usage.

In the top section (Storage), tap Manage Storage.

Select an app that's taking up a lot of space.

Take a look at the entry for Documents & Data. ...

Tap Delete App, then head to the App Store to re-download it. @spice rampart

spice rampart Jan 30, 2020, 2:26 PM

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Ok

keen vigil Jan 30, 2020, 2:26 PM

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In your case > pubgm

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@leaden plank Contact customer services in game or refer to pinned messages.

storm flumeBOT Jan 30, 2020, 2:27 PM

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Please refer to this channel's pinned messages for further information, @leaden plank:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

spice rampart Jan 30, 2020, 2:28 PM

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@keen vigil offload the App?

📎 image0.png

keen vigil Jan 30, 2020, 2:28 PM

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Delete app

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To completely clear data.

spice rampart Jan 30, 2020, 2:28 PM

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Then reinstall the game

keen vigil Jan 30, 2020, 2:28 PM

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Then redownload it in app store

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Yes.

spice rampart Jan 30, 2020, 2:29 PM

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I already do that I thought you said just clear the cache only

keen vigil Jan 30, 2020, 2:29 PM

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Before deleting, what happens when you click on Documents and data?

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@spice rampart

spice rampart Jan 30, 2020, 2:30 PM

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If i click on data & doc not appears

balmy abyss Jan 30, 2020, 2:30 PM

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@blazing saddle purchased item from midasbuy via paytm
Help centre asking for Google play payment proof
If i reply ticket is closed
Very Nice

keen vigil Jan 30, 2020, 2:31 PM

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Delete the app then
And redownload it from app store
Retry this.

spice rampart Jan 30, 2020, 2:31 PM

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@keen vigil this is server problem

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Nothing else

keen vigil Jan 30, 2020, 2:31 PM

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It's to clear doubts

leaden plank Jan 30, 2020, 2:31 PM

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@keen vigil sorry, can you tell me in video or image format?

spice rampart Jan 30, 2020, 2:31 PM

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Okay

leaden plank Jan 30, 2020, 2:32 PM

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I don't understand

spice rampart Jan 30, 2020, 2:32 PM

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I’ll try again see what happened btw thanks for helping @keen vigil

unreal totem Jan 30, 2020, 2:32 PM

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@spice rampart @keen vigil already tried uninstalling and reinstalling. Still same problem

spice rampart Jan 30, 2020, 2:32 PM

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@unreal totem you have iPhone?

keen vigil Jan 30, 2020, 2:33 PM

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@leaden plank I'm sorry can you explain what can i help you with exactly ?

unreal totem Jan 30, 2020, 2:33 PM

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@spice rampart no i did it on Android

spice rampart Jan 30, 2020, 2:34 PM

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Maybe this trick that @keen vigil said for ios devices only

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@unreal totem see the trick on youtube for android

unreal totem Jan 30, 2020, 2:35 PM

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@spice rampart yeah ok try and see if that works for you

leaden plank Jan 30, 2020, 2:35 PM

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@keen vigil My account got hacked, I can't log in.

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my account is linked to facebook

spice rampart Jan 30, 2020, 2:36 PM

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@leaden plank how

blazing saddle Jan 30, 2020, 2:36 PM

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@balmy abyss If you faced purchase issued from midasbuy, you should contact midasbuy support first.

keen vigil Jan 30, 2020, 2:36 PM

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Read this.
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984 @leaden plank

leaden plank Jan 30, 2020, 2:37 PM

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this is my account

📎 WhatsApp_Image_2020-01-30_at_21.24.57.jpeg

spice rampart Jan 30, 2020, 2:38 PM

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@leaden plank if your facebook got hacked what can pubgm do ? It’s depends on your facebook security you should ask from facebook to recover you account

leaden plank Jan 30, 2020, 2:45 PM

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ok thank u all for help me

native storm Jan 30, 2020, 3:05 PM

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I hope you get back your account @leaden plank

unreal totem Jan 30, 2020, 3:25 PM

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@keen vigil Problem resolved. Thanks for your cooperation

keen vigil Jan 30, 2020, 3:30 PM

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My pleasure.

lost needle Jan 30, 2020, 3:42 PM

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I wanna people from support pubg i have hacked from my account twitter i want to remove its account from game cuz some person join with my same account how i can remove it plase any one tell me i have only Facebook to join my game and i have all data from my face just i want remove Twitter

📎 image0.png

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@keen vigil

little root Jan 30, 2020, 3:44 PM

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please contact in game support

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to unlink your twitter

lost needle Jan 30, 2020, 3:45 PM

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Already do all but no any one fix my proplem support in game tell me cant to removed ur twitter

hollow lava Jan 30, 2020, 3:46 PM

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O.17 update Realze date

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0.17 update any information

lost needle Jan 30, 2020, 3:47 PM

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📎 image0.png

keen vigil Jan 30, 2020, 3:53 PM

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@lost needle They told you to contact Twitter support.
Please refer to this : https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

storm flumeBOT Jan 30, 2020, 3:53 PM

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We currently do not have a specific release date for the upcoming update, @hollow lava. Once we do, we will publish further information in #news.

vagrant onyx Jan 30, 2020, 3:54 PM

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@lost needle unlink or remove its not possible

please follow this to revoke the hacked twitter account

📎 image0.jpg

lost needle Jan 30, 2020, 3:56 PM

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@vagrant onyx im already do that no any one fix my proplem and thay say cant to remove it

vagrant onyx Jan 30, 2020, 3:56 PM

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@lost needle remove no

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till them to revoke it

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They will ask one of your purchase receipt to confirm ownership

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( type is the photo giving ) dont type or ask for remove or delete so they don’t delay

lost needle Jan 30, 2020, 3:58 PM

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I have already sent how to buy proof of ownership, but no one gives me a useful answer

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📎 image0.png

vagrant onyx Jan 30, 2020, 3:59 PM

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@lost needle this is not

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Please start new conversion

formal dove Jan 30, 2020, 4:00 PM

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Can you get banned for using '' ē'' to add spaces in your name?

keen vigil Jan 30, 2020, 4:00 PM

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No.

formal dove Jan 30, 2020, 4:00 PM

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Okay thx

lost needle Jan 30, 2020, 4:01 PM

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What do I do please I provided all the evidence to remove the Twitter account My account has already been hacked and someone is entering the game

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@vagrant onyx

sick shale Jan 30, 2020, 4:03 PM

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Follow the conversation he sent

keen vigil Jan 30, 2020, 4:03 PM

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Yore Safe Basically told you what to do, just follow.

lost needle Jan 30, 2020, 4:05 PM

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@keen vigil I did, but the Twitter account was hacked, but I can change its password. What do I tell them

keen vigil Jan 30, 2020, 4:06 PM

#

You can change password or you can't?

lost needle Jan 30, 2020, 4:07 PM

#

Yeah i cant to change password from account twitter i wanna remove it from game

#

@keen vigil

#

Because someone entered the game with me at the same time

#

I spent a lot of money on this account

surreal basalt Jan 30, 2020, 4:08 PM

#

is it allowed to play another battel royal game while playig pubg m

#

will i get banned

polar marshBOT Jan 30, 2020, 4:09 PM

#

@lofty flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen vigil Jan 30, 2020, 4:09 PM

#

Just contact customer service in game again > Provide proof of account ownership > ask them to revoke access with Twitter. @lost needle

#

@surreal basalt No, you won't get banned.

lost needle Jan 30, 2020, 4:10 PM

#

@keen vigil i will try agine

keen vigil Jan 30, 2020, 4:11 PM

#

Okay.

lost needle Jan 30, 2020, 4:24 PM

#

@keen vigil Unfortunately, if your account is already linked to any social media account (Facebook / Twitter / WeChat / VK / etc), it cannot be deleted or unlinked. Please note that this procedure is not reversible. One account can be linked to two accounts on social media. Go to [Setup] -> [Basic] to see if you still have space to link. Please ensure that the social media account you want to link to has never been associated with another game account. Thanks for your support PUBG Mobile, I hope this information is useful for you

#

I'm already connected to two social media accounts Twitter and Facebook I want to remove Twitter and I can't

keen vigil Jan 30, 2020, 4:25 PM

#

I can understand Arabic, you didn't had to translate the email you received.

storm flumeBOT Jan 30, 2020, 4:27 PM

#

Please do not use any other language aside from English in this channel, @lost needle. Refer to #613267301243944960 for language channels.

lost needle Jan 30, 2020, 4:28 PM

#

@keen vigil

keen vigil Jan 30, 2020, 4:28 PM

#

Please Speak English.
We do not allow other languages.
If you want to talk arabic react to 🇵🇸 in #613267301243944960 to unlock #481206330611204117 channel.

lost needle Jan 30, 2020, 4:28 PM

#

Aha ok I understand

#

What i can do now from my proplem please i wanna help

#

Its account was connected from facebook and twitter i want to remove twitter and i cant

#

📎 image0.png

keen vigil Jan 30, 2020, 4:34 PM

#

I dmed you something please check it. @lost needle
As for your concern, it has been answered multiple times by me and Yore Safe.
Do not repeat the same querie, there is nothing we can do but Redirecting you, we do not work for Tencent.
That's being said, if you don't abide this request, it will be considered as trolling and we will be forced to take moderation actions. We do not allow trolling as clearly mentioned in #613267301243944960.

lost needle Jan 30, 2020, 4:35 PM

#

Ok thanks

sonic heart Jan 30, 2020, 4:36 PM

#

i want help my game is laging and fps only 29 to 30

keen vigil Jan 30, 2020, 4:38 PM

#

@sonic heart Are you using Emulator or Mobile?

sonic heart Jan 30, 2020, 4:38 PM

#

Emulator

storm flumeBOT Jan 30, 2020, 4:38 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @sonic heart.

keen vigil Jan 30, 2020, 4:39 PM

#

Then i will assist you in #emulator-support, this channel is not the right one.

surreal basalt Jan 30, 2020, 4:41 PM

#

is it allowed to play with iPads

#

answers please

spring void Jan 30, 2020, 4:44 PM

#

It is allowed, but not in most tournaments @surreal basalt

surreal basalt Jan 30, 2020, 4:44 PM

#

alright, the ones that needs to physicly in there right?

#

Oi an answer please

#

storm breaker?

#

how can u break a storm

#

weirdos

storm willow Jan 30, 2020, 4:51 PM

#

Not allowed in official tournaments.

#

Like in pmco, officials can detect if you use iPads

surreal basalt Jan 30, 2020, 4:52 PM

#

Thanks

storm willow Jan 30, 2020, 4:52 PM

#

You’re welcome

wise matrix Jan 30, 2020, 5:07 PM

#

Hey, I'm facing match enter issue while playing Classic maps, game stuck on 75% loading screen. I'm using Samsung Note device 9 device and have connection which gives around 100-150 ms Ping.

Please Help

eternal arrow Jan 30, 2020, 5:11 PM

#

When We Will Get M416 Fool Upgradable Skin??? I Want That Badly... Please Reply Pubg Admins

timber cipher Jan 30, 2020, 5:24 PM

#

@keen vigil i wanna report a hacker

keen vigil Jan 30, 2020, 5:24 PM

#

Hello, please use the link that is going to be sent by Machete bot. @timber cipher

storm flumeBOT Jan 30, 2020, 5:24 PM

#

Hello, @timber cipher!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

timber cipher Jan 30, 2020, 5:25 PM

#

Okah thanks @keen vigil

keen vigil Jan 30, 2020, 5:25 PM

#

@eternal arrow What do you mean?
Please explain.

#

@wise matrix Try to clear app cache data. Or Delete and redownload the game.

true spire Jan 30, 2020, 5:33 PM

#

hi

storm flumeBOT Jan 30, 2020, 5:34 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @true spire. Remember to read through #faq before asking questions in the support channels.

true spire Jan 30, 2020, 5:35 PM

#

In fact the English I have not good

#

I have to account Taboo

#

Because of Play with Hack

polar marshBOT Jan 30, 2020, 5:36 PM

#

@true spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Jan 30, 2020, 5:52 PM

#

@hybrid brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 30, 2020, 6:06 PM

#

Hi I Need To Unlink My Google Play Acc From My Pubg Acc

merry sandal Jan 30, 2020, 6:06 PM

#

You will have to contact the Customer Service in game, @night cloak.

night cloak Jan 30, 2020, 6:07 PM

#

i try but i unknow how to do this

trail pendant Jan 30, 2020, 6:07 PM

#

You can't unlink it, please read this if your social media account is hacked:

My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #invalid-channel 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en
Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

Help Center

Get instant answers to the most common questions and learn how to use Twitter like a pro.

vagrant onyx Jan 30, 2020, 6:07 PM

#

@night cloak unlink is not possible

and if contact customer care they will till you the same

night cloak Jan 30, 2020, 6:08 PM

#

my email is very expensive

vagrant onyx Jan 30, 2020, 6:08 PM

#

You can ask revoke access if you follow this

📎 image0.jpg

#

@night cloak

night cloak Jan 30, 2020, 6:08 PM

#

ok i will try and back again

#

I Need To Unlink Google play not twiter

#

@vagrant onyx

vagrant onyx Jan 30, 2020, 6:11 PM

#

@night cloak okey

night cloak Jan 30, 2020, 6:11 PM

#

how

delicate dock Jan 30, 2020, 6:14 PM

#

• Character name: Googleعبدو

・ Character ID: 5118349525

・ Date and time of last play (10/12/2019)

The date and time when the account suspension was confirmed (10/12/2019)

My phone has been hacked by Hacker and I no longer control my computer and
now I have deleted the old version of Windows and now I have set up control
but it has even played with my accounts and activated illegal programs and
sabotaged my account until I pay for ituntil my device is released but I
did not agree Something and delete all my belongings please please
recalculate because I love PUBG and I respect your policy very much Please
re-activate my account so I can enjoy playing again Thank you

storm flumeBOT Jan 30, 2020, 6:17 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @delicate dock.

night cloak Jan 30, 2020, 6:18 PM

#

May I ask how exactly someone’s account gets unbanned, when the file claim option does nothing, all it tells you is that “You broke a rule!” and not even what rule, there are thousands of rules, which no one has time to read.

This server’s support tells you to File claim, file claim tells you to contact email, email tells you to contact in-game and this is a never ending loop.

keen vigil Jan 30, 2020, 6:19 PM

#

@delicate dock please follow the bot instructions to get access to #emulator-support so we can discuss your issue.

#

@night cloak Hello, You must remember that we re not in Tencent anti-cheat team.
We only redirect you, and if you want to appeal your ban, again, your only option is file claim.

night cloak Jan 30, 2020, 6:20 PM

#

What does File claim do?

#

“You were banned for violating our rules and regulations. Your ban expires x x x x”

#

Whoever did that, you 100% didn’t read what I said.

storm willow Jan 30, 2020, 6:22 PM

#

yeah sorry, I did that by mistake

#

Not meant tag you

polar marshBOT Jan 30, 2020, 6:23 PM

#

@stark zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 30, 2020, 6:23 PM

#

So except that option, there’s no possible way to recover your falsely-banned account, am I right?

keen vigil Jan 30, 2020, 6:23 PM

#

The file claim option is there so that when the team Wrongly judged a player which it never happens, they can review that, if you were innocent you would get unbanned, but if the team is certain of an infringement you won't get unbanned.

#

@delicate dock stop repeating the same query and do as i told you.

delicate dock Jan 30, 2020, 6:24 PM

#

ok

storm willow Jan 30, 2020, 6:25 PM

#

@night cloak regarding your question, it’s up to tencent to review accounts and take action. You can post feedback about the same

night cloak Jan 30, 2020, 6:25 PM

#

How come Tencent doesn’t detect conquerors and ace league kids who have their KD above 20, while they feel that a random user is hacking, just because their account has some abnormalities.

And let me tell you, File claim option does nothing. All it does is tell you that you broke a rule, not which rule, specifically.

#

Yeah, if I’m investing my time and money, someone comes and bamboozles my account, it’s up to Tencent to fix that?

#

Well if I can forward a suggestion to them; please do: Fix your game, invest in banning hackers rather than making more skins.

storm willow Jan 30, 2020, 6:26 PM

#

#old you are always welcome to post these on #old if you have any basic support related issue ask here

keen vigil Jan 30, 2020, 6:26 PM

#

@night cloak Please, we have no authority to unban you, we can do nothing about your issue, all we can do is redirecting you to the team with which you can discuss your problem.

night cloak Jan 30, 2020, 6:27 PM

#

Alright I get you, I really do. But forwarding banned users to a endless loop does a solution?¿

delicate dock Jan 30, 2020, 6:28 PM

#

i need help

storm flumeBOT Jan 30, 2020, 6:28 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @delicate dock. Remember to read through #faq before asking questions in the support channels.

onyx cairn Jan 30, 2020, 6:29 PM

#

Tap on Details if you want to know why you were suspended. @night cloak

keen vigil Jan 30, 2020, 6:29 PM

#

@delicate dock what did hacker hacked exactly?

night cloak Jan 30, 2020, 6:29 PM

#

Any method of contacting the developers directly, on a 1 to 1 call without going through bot responses and auto responder mails?

onyx cairn Jan 30, 2020, 6:30 PM

#

Contact customer service. We're not affiliated with it. Only volunteering this server.

night cloak Jan 30, 2020, 6:30 PM

#

Will a human answer if I keep doing it lol?

delicate dock Jan 30, 2020, 6:30 PM

#

My whole phone

onyx cairn Jan 30, 2020, 6:30 PM

#

Can't promise it but they will answer.

polar marshBOT Jan 30, 2020, 6:32 PM

#

@true spire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen vigil Jan 30, 2020, 6:33 PM

#

@delicate dock We can help you only if it's related to your pubgm account.

#

Is the hacker from pubgm?

delicate dock Jan 30, 2020, 6:34 PM

#

yes

night cloak Jan 30, 2020, 6:34 PM

#

Will get back to you on that one, @onyx cairn.

onyx cairn Jan 30, 2020, 6:35 PM

#

Try your best. Wishing you good luck.

night cloak Jan 30, 2020, 6:35 PM

#

I’m not banned, my friend is. amatcha_thumbsup

blazing forge Jan 30, 2020, 6:36 PM

#

Hello I have video of hacker in Pmco! how please Banned this

#

i have video proof and everything

keen vigil Jan 30, 2020, 6:36 PM

#

#pmco for this query. @blazing forge

#

@delicate dock Did they hack your social media account or what ?
What do you mean your whole phone?

delicate dock Jan 30, 2020, 6:41 PM

#

Yes, all my data was stolen, but I was able to recover my account on social media

keen vigil Jan 30, 2020, 6:42 PM

#

Do you know what social media account the hacker used to link your game account!?

#

@delicate dock Show me a screenshot of the notice you get in game

delicate dock Jan 30, 2020, 6:53 PM

#

ok

#

📎 Screenshot_-_PUBG_MOBILE.jpg

pulsar knot Jan 30, 2020, 6:59 PM

#

I'm getting this message every single game even though my internet is running fine

📎 Screenshot_20200130-195415.png

delicate dock Jan 30, 2020, 7:01 PM

#

alooo

blazing saddle Jan 30, 2020, 7:02 PM

#

@pulsar knot Do you face the same issue on other networks?

pulsar knot Jan 30, 2020, 7:03 PM

#

I haven't tried any because j only have wifi at home

#

But trust me my internet is running absolutely fine

delicate dock Jan 30, 2020, 7:04 PM

#

can you help me

blazing saddle Jan 30, 2020, 7:05 PM

#

You can never be sure unless you get the same issue on other networks, @pulsar knot. Try using mobile data or hotspot from other device.

#

@delicate dock What is the issue?

delicate dock Jan 30, 2020, 7:07 PM

#

📎 Screenshot_-_PUBG_MOBILE.jpg

night cloak Jan 30, 2020, 7:07 PM

#

📎 image0.jpg

#

i assume this is cheating? 3 spectators

#

is it somehow related to the chinese version of pubgm?

polar marshBOT Jan 30, 2020, 7:08 PM

#

@delicate dock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen vigil Jan 30, 2020, 7:11 PM

#

@night cloak In some region, the Update that changed The number of spectators from 10 to 2, some regions still have 10 spectators slots.

#

The 3rd Spectator must be from the region wich still has 10 spectators in custom room.

night cloak Jan 30, 2020, 7:13 PM

#

Yup, so this is basically cheating @keen vigil

keen vigil Jan 30, 2020, 7:15 PM

#

I don't know honestly.
Let's see another moderator 's view about this matter.

polar marshBOT Jan 30, 2020, 7:16 PM

#

@high hemlock:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Jan 30, 2020, 7:21 PM

#

@night cloak This issue has already been forwarded to the authorities and if any changes will be made, they will announce it soon.

polar marshBOT Jan 30, 2020, 7:31 PM

#

@proud verge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

worldly jungle Jan 30, 2020, 8:26 PM

#

!help

storm flumeBOT Jan 30, 2020, 8:28 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @worldly jungle. Remember to read through #faq before asking questions in the support channels.

proven ether Jan 30, 2020, 8:36 PM

#

Hi

night cloak Jan 30, 2020, 8:42 PM

#

hi

blazing saddle Jan 30, 2020, 8:50 PM

#

Do you require any assistance, @night cloak & @proven ether?

polar marshBOT Jan 30, 2020, 8:53 PM

#

@proven ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cold heath Jan 30, 2020, 9:41 PM

#

Ive found a weird glitch in the city of San Martin. Miramar. Where there is these small bars and you can get in them. But they wont let you get out of them

blazing saddle Jan 30, 2020, 9:42 PM

#

Use #old, @cold heath.

polar marshBOT Jan 30, 2020, 10:51 PM

#

@void jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

abstract meteor Jan 30, 2020, 11:02 PM

#

GameLoop has too much problems and bugs

night cloak Jan 30, 2020, 11:08 PM

#

@abstract meteor Please contact Gameloop's support.

golden knoll Jan 30, 2020, 11:43 PM

#

This cheater uses a magic shot and helps the rest of the team
(ID PLAR 5704487449
PLAER

📎 Teng_Xun_Shou_You_Zhu_Shou_2020.01.31_-_00.56.29.05_Trim.mp4

dim prairie Jan 30, 2020, 11:45 PM

#

😡 😤

abstract meteor Jan 30, 2020, 11:48 PM

#

@night cloak Where is it?

idle ermine Jan 30, 2020, 11:57 PM

#

📎 image0.png

dim prairie Jan 30, 2020, 11:58 PM

#

THES HACK

night cloak Jan 31, 2020, 12:04 AM

#

Any admin or mod?

#

What time Conqueror rank refresh?

#

What time conqueror refresh

#

Yes

#

What time

rigid kayak Jan 31, 2020, 12:10 AM

#

This player it's hacker

📎 image0.png

night cloak Jan 31, 2020, 12:11 AM

#

Why haven’t I got conqueror title I am 482 and I got that before the reset

idle ermine Jan 31, 2020, 12:15 AM

#

لايمكنني تسجيل الدخول الى النسخة الاجنبية وذالك بسبب انني قمت بالخطأ بتسجيل الدخول الى الاصدار الفيتنامي

#

I cannot log in to the global version because I mistakenly registered for the Vietnamese version. Please solve

quartz seal Jan 31, 2020, 12:28 AM

#

5283735171 omg pornography

📎 image0.png

idle ermine Jan 31, 2020, 12:35 AM

#

I cannot log in to the global version because I mistakenly registered for the Vietnamese version. Please solve

storm flumeBOT Jan 31, 2020, 12:36 AM

#

Hello, @golden knoll!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

#

Hello, @rigid kayak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

#

Please do not use any other language aside from English in this channel, @idle ermine. Refer to #613267301243944960 for language channels.

keen vigil Jan 31, 2020, 12:38 AM

#

@abstract meteor in Google.

#

Conqueror tier refreshes every 24 hours and rank reset at the end of each season. @night cloak @night cloak

#

It is temporary, it personally happened to me as well @night cloak.
It's just that sometimes server encounter a lot of traffic from your IP adress.

If this problem still persist in a long term, best solution is contacting your ISP to change your IP adress, that will reduce ping.

idle ermine Jan 31, 2020, 12:48 AM

#

I cannot log in to the global version because I mistakenly registered for the Vietnamese version. Please help

keen vigil Jan 31, 2020, 12:49 AM

#

@idle ermine you have been answered by the Machete bot in #discord .

#

Do not repeat the same question if you ve already got an answer.

idle ermine Jan 31, 2020, 12:53 AM

#

I think the bot just telling me the roles @keen vigil just i neet to talk to someone to understand my problem thankyou

keen vigil Jan 31, 2020, 12:59 AM

#

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or can create a new account in the global version. @idle ermine

idle ermine Jan 31, 2020, 1:00 AM

#

Ok thanks @keen vigil

#

@keen vigil another question if you can please ? Can i delete the data from the game and start from the same account again ?

keen vigil Jan 31, 2020, 1:10 AM

#

That doesn't work like that, you will have to make another account.

idle ermine Jan 31, 2020, 1:13 AM

#

OMG thanks for your time 🤦‍♂️

dusty breach Jan 31, 2020, 2:20 AM

#

How to unlink Facebook account in pubg mobile

storm willow Jan 31, 2020, 2:22 AM

#

@dusty breach you cannot unlink from social media that is already linked to the account.

dusty breach Jan 31, 2020, 2:23 AM

#

Ok

#

Thank you bro

loud rampart Jan 31, 2020, 2:29 AM

#

For pubgm is top 8 or 16 from qualifiers

#

NA

vagrant onyx Jan 31, 2020, 2:30 AM

#

@loud rampart please use #pmco

loud rampart Jan 31, 2020, 2:30 AM

#

Ok

granite edge Jan 31, 2020, 2:47 AM

#

Arabic

#

-Arabic

storm flumeBOT Jan 31, 2020, 2:48 AM

#

Please do not use any other language aside from English in this channel, @granite edge. Refer to #613267301243944960 for language channels.

granite edge Jan 31, 2020, 2:52 AM

#

Hello is there an admin here ?

polar marshBOT Jan 31, 2020, 2:52 AM

#

@vital cipher:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Jan 31, 2020, 2:54 AM

#

@granite edge yes ?

polar marshBOT Jan 31, 2020, 2:54 AM

#

@granite edge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

boreal helm Jan 31, 2020, 2:57 AM

#

📎 Screenshot_20200131_045633_com.huawei.himovie.overseas.jpg

#

Hack im bot

storm flumeBOT Jan 31, 2020, 2:58 AM

#

Hello, @boreal helm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

autumn hull Jan 31, 2020, 3:48 AM

#

Why is my sound so choppy if I'm playing in ultra audio settings

📎 Record_2020-01-31-09-12-26_dac7cc7571c39b392df64923967cf7da.mp4

vagrant onyx Jan 31, 2020, 3:57 AM

#

@autumn hull -Repair client

Rest your device

Still facing

Rest all settings from your device

night cloak Jan 31, 2020, 4:07 AM

#

Hello !
I want to report a cheater .
How could i do that ?
By the way ☝🏼, I'v recorded a video of his game play and how he could see his enemies , even if they didn't make any fire sound .

autumn hull Jan 31, 2020, 4:08 AM

#

Esp

#

Right?

#

@night cloak

storm flumeBOT Jan 31, 2020, 4:14 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT Jan 31, 2020, 4:40 AM

#

@undone mantle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pale kraken Jan 31, 2020, 5:14 AM

#

@vagrant onyx my facebook account is disabled by them and i cant login in pubg as it says your facebook account is disabled and i play on ios so i cant login with the 2nd social media account too which is google

#

@lime juniper

storm willow Jan 31, 2020, 5:30 AM

#

@pale kraken contact Facebook and recover your account

hollow slate Jan 31, 2020, 5:32 AM

#

Hey is there any official api for pubgm?

merry sandal Jan 31, 2020, 5:32 AM

#

Yes, @hollow slate. But it isn't public.

hollow slate Jan 31, 2020, 5:33 AM

#

How can we get access?

merry sandal Jan 31, 2020, 5:34 AM

#

We cannot. It's simply not available for public usage.

hollow slate Jan 31, 2020, 5:34 AM

#

Ok ty :)

merry sandal Jan 31, 2020, 5:34 AM

#

You're welcome.

turbid pagoda Jan 31, 2020, 5:40 AM

#

Admins, mods, I’ve spent over 1200 UC to get the vagabond set and Ive not even received one good item from it, except the parachute and plane skin.. While on the other hand my friend opened 2 Crates and got the vagabond set along with it’s mask.. I’m not sure how 46 luck isn’t enough to get the set

#

📎 image0.png

merry sandal Jan 31, 2020, 5:48 AM

#

It is how it is, @turbid pagoda. A game of chance, after all. Not everyone will have luck on their side.

turbid pagoda Jan 31, 2020, 5:49 AM

#

I was wondering if it is a bug

merry sandal Jan 31, 2020, 5:49 AM

#

It is not.

wise tinsel Jan 31, 2020, 5:53 AM

#

My Facebook account disabled now what can I do please help

#

@lime juniper

storm willow Jan 31, 2020, 5:54 AM

#

@wise tinsel Login with another linked account

wise tinsel Jan 31, 2020, 5:54 AM

#

No link bro

storm willow Jan 31, 2020, 5:55 AM

#

Then contact Facebook and Enable your account

wise tinsel Jan 31, 2020, 5:55 AM

#

@storm willow I contact them but they didn't enable my account

storm willow Jan 31, 2020, 5:57 AM

#

there is nothing we could do, you should have atleast linked second social Media. Contact Facebook again, if it is your account I’m sure they won’t have any issue to enable it .

#

You may try contacting ingame customer service

dapper anvil Jan 31, 2020, 5:59 AM

#

hello guys, i want to remove my game from my current game center and link it with another one can i do that?

pale kraken Jan 31, 2020, 5:59 AM

#

@storm willow they are not reply please help , can i link my pubg account with twitter

storm willow Jan 31, 2020, 6:00 AM

#

@dapper anvil only 2 social media can be linked and that cannot be undone

#

If the other one is Facebook/ Twitter you can use that to switch device

pale kraken Jan 31, 2020, 6:02 AM

#

@storm willow please can u tell me the procedure to enable my pubg acc

storm willow Jan 31, 2020, 6:02 AM

#

@pale kraken what’s your issue ?

dapper anvil Jan 31, 2020, 6:02 AM

#

i can't remember the game center account is there any way from the game setting to see whats the email address for my game center linked account

pale kraken Jan 31, 2020, 6:02 AM

#

@storm willow facebook id disable

storm willow Jan 31, 2020, 6:02 AM

#

@dapper anvil it’s same as your Apple ID

pale kraken Jan 31, 2020, 6:03 AM

#

@storm willow cant i verify and switch my pubg account link from facebook to twitter?

dapper anvil Jan 31, 2020, 6:04 AM

#

the game center apple id is deferent than the one linked with my game because my apple id already have an old game and i couldn't remove it from it

storm willow Jan 31, 2020, 6:04 AM

#

You may try contacting customer support, it’s always better to have two accounts linked @pale kraken

pale kraken Jan 31, 2020, 6:04 AM

#

@storm willow i have but the other one is google play and i play on ios

dapper anvil Jan 31, 2020, 6:06 AM

#

can i delete the old character from my current game center account ?

storm willow Jan 31, 2020, 6:06 AM

#

@dapper anvil go to settings/gameCenter it will show the ID

#

@pale kraken Contact Customer Support and explain the issue, only they can help

dapper anvil Jan 31, 2020, 6:07 AM

#

its not the same one i'm using

#

i had to use a deferent apple id to link my game because i already have a old game in my current apple id and i could't remove it

storm willow Jan 31, 2020, 6:08 AM

#

which one you are logged in now ?

dapper anvil Jan 31, 2020, 6:09 AM

#

not the one linked with my game

pale kraken Jan 31, 2020, 6:09 AM

#

@storm willow only bots reply there no real person😥

dapper anvil Jan 31, 2020, 6:09 AM

#

i've created another one to link it with my game but i forgot the account

storm willow Jan 31, 2020, 6:09 AM

#

@dapper anvil search for mail ID that you used to create Apple ID and recover the account

dapper anvil Jan 31, 2020, 6:10 AM

#

i've tried many times but i couldn't find it

pale kraken Jan 31, 2020, 6:10 AM

#

@storm willow??

dapper anvil Jan 31, 2020, 6:10 AM

#

is there any way to see the email through the game

storm willow Jan 31, 2020, 6:10 AM

#

We can’t help if you forget the Login credentials. it’s your responsibility to remember them @dapper anvil

#

@pale kraken that’s the only way, wait until they respond

little grotto Jan 31, 2020, 6:12 AM

#

Pmco ranking system is not updating for us ! Please help me

pale kraken Jan 31, 2020, 6:12 AM

#

@storm willow who will reply?

dapper anvil Jan 31, 2020, 6:12 AM

#

is there any way to remove an old pubg character from my current game center account

storm willow Jan 31, 2020, 6:13 AM

#

@dapper anvil Not possible

#

PUBGMOBILE_CS@tencentgames.com try mailing them explaining the issue.

#

@pale kraken

dapper anvil Jan 31, 2020, 6:14 AM

#

thank you for your assistance buddy, much appreciate.

pale kraken Jan 31, 2020, 6:14 AM

#

@storm willow thanks🤙

storm willow Jan 31, 2020, 6:15 AM

#

@dapper anvil regarding your issue, you need to find you Mail ID and password- no others can help you

dapper anvil Jan 31, 2020, 6:16 AM

#

i know the password i just can't remember the email address

storm willow Jan 31, 2020, 6:16 AM

#

It’s like you have the key and lost the lock 🤷‍♂️

dapper anvil Jan 31, 2020, 6:17 AM

#

hahahahaha

night cloak Jan 31, 2020, 6:17 AM

#

This game is broken

📎 IMG_20200131_114015.jpg 📎 IMG_20200131_114033.jpg

storm willow Jan 31, 2020, 6:19 AM

#

@night cloak rating depends on everything that’s mentioned, it’s not the only two things your have circled.

latent matrix Jan 31, 2020, 6:29 AM

#

is there an ETA on canted sights?

storm willow Jan 31, 2020, 6:32 AM

#

No ETA

latent matrix Jan 31, 2020, 6:40 AM

#

oof

wanton crest Jan 31, 2020, 6:55 AM

#

📎 IMG-20200131-WA0007.jpg 📎 IMG-20200131-WA0008.jpg 📎 Screenshot_2020-01-31-12-16-09-683_com.vng.pubgmobile.jpg

polar marshBOT Jan 31, 2020, 6:55 AM

#

@wanton crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

little grotto Jan 31, 2020, 7:00 AM

#

@night cloak u died little early ! So ur rating will get reduced

blissful jungle Jan 31, 2020, 7:44 AM

#

📎 20200131_094302.jpg 📎 20200131_094219.jpg

#

???

sharp reef Jan 31, 2020, 7:59 AM

#

how long does it take to become a returning player?

strong fossil Jan 31, 2020, 8:06 AM

#

In next season Royal pass please give a rename card as reward

night cloak Jan 31, 2020, 8:06 AM

#

I need help

merry sandal Jan 31, 2020, 8:07 AM

#

Does repairing the client help at all, @blissful jungle? If not, please report it in #old.

finite timber Jan 31, 2020, 8:19 AM

#

every game hackers WTF!!

storm flumeBOT Jan 31, 2020, 8:32 AM

#

Hello, @finite timber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

novel oracle Jan 31, 2020, 8:33 AM

#

I have a suggestion
Kindly make TDM-Custom room matches free, & won't require a Room Card, That would be amazing if it Happens!

signal temple Jan 31, 2020, 8:36 AM

#

Hello, an admin can write me DM please, it's so important for us, please. Thank you

merry sandal Jan 31, 2020, 8:43 AM

#

Please use #old, @novel oracle.

#

My DMs are always open, @signal temple.

polar marshBOT Jan 31, 2020, 8:48 AM

#

@wraith totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT Jan 31, 2020, 8:50 AM

#

Hello, @wraith totem!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

wraith totem Jan 31, 2020, 8:51 AM

#

Thank You.

left lily Jan 31, 2020, 8:58 AM

#

Hlw

storm flumeBOT Jan 31, 2020, 8:59 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @left lily. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Jan 31, 2020, 8:59 AM

#

@left lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

clever cliff Jan 31, 2020, 9:09 AM

#

How are you

storm flumeBOT Jan 31, 2020, 9:09 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

clever cliff Jan 31, 2020, 9:10 AM

#

I want to submit a report

vagrant onyx Jan 31, 2020, 9:10 AM

#

@clever cliff yes what is it

#

the bug-report channel has been deleted

#

You can in here or in #old

clever cliff Jan 31, 2020, 9:11 AM

#

A cheat player has killed me

storm flumeBOT Jan 31, 2020, 9:11 AM

#

Hello, @clever cliff!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

polar marshBOT Jan 31, 2020, 9:22 AM

#

@placid escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gilded nova Jan 31, 2020, 9:30 AM

#

Everytime i wanna purchase some UC this happen

📎 Screenshot_20200126_161735.jpg

vagrant onyx Jan 31, 2020, 9:31 AM

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@gilded nova there where some purchase UC failed for some user

woeful relic Jan 31, 2020, 9:32 AM

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@vagrant onyx can some admin or mod please help me in pm? I need urgent help 🥺

gilded nova Jan 31, 2020, 9:32 AM

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@vagrant onyx so how do i fix it

woeful relic Jan 31, 2020, 9:32 AM

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@grizzled lark help me please

sage mica Jan 31, 2020, 9:32 AM

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i got a question... my friend is suggesting me an app which gives him accessibility to run 60fps (extreme) on his phone even though his phone normally allows max 30 fps

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will his account get banned

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if he uses this 3rd party app

grizzled lark Jan 31, 2020, 9:32 AM

#

How can we assist you, @woeful relic?

storm flumeBOT Jan 31, 2020, 9:33 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @sage mica.

grizzled lark Jan 31, 2020, 9:33 AM

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Yes, @sage mica. They will.

sage mica Jan 31, 2020, 9:33 AM

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waiting

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ok ty

woeful relic Jan 31, 2020, 9:33 AM

#

@grizzled lark can you help me in pm please? Its urgent i really need help regarding this

grizzled lark Jan 31, 2020, 9:33 AM

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@woeful relic sure, let's move to dms.

vagrant onyx Jan 31, 2020, 9:34 AM

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@woeful relic yes off course ( but not sure if possible in dm )

if its private thing you can in dm

spice rampart Jan 31, 2020, 9:42 AM

#

Hello

#

Please

#

Remove the hackers or give us permission to use hack

#

What’s going on

storm flumeBOT Jan 31, 2020, 9:52 AM

#

Hello, @spice rampart!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

gilded nova Jan 31, 2020, 10:06 AM

#

Why everytime i wanna purchase UC this happen

📎 Screenshot_20200126_161735.jpg

woeful relic Jan 31, 2020, 10:09 AM

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@vagrant onyx man i am from indian and without vpn just with my wifi i cant see india bonus challange and bonus reward

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📎 JPEG_20200131_153336.jpg

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But when i use any mumbai vpn its available there

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Someone help 😒🙁

storm willow Jan 31, 2020, 10:40 AM

#

@woeful relic the same question again? We already answered it yesterday

night cloak Jan 31, 2020, 10:45 AM

#

😕😕

📎 image0.png

storm willow Jan 31, 2020, 10:47 AM

#

@night cloak which country AppStore?

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are you using different Apple IDs?

stark rose Jan 31, 2020, 10:54 AM

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hello

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my account closed becuse VPN😭

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What's the solution

merry sandal Jan 31, 2020, 10:58 AM

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Closed, @stark rose?

stark rose Jan 31, 2020, 10:59 AM

#

Banne*d

merry sandal Jan 31, 2020, 10:59 AM

#

What?

polar marshBOT Jan 31, 2020, 10:59 AM

#

@stark rose:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

merry sandal Jan 31, 2020, 10:59 AM

#

🙂

frank locust Jan 31, 2020, 11:36 AM

#

Again too much hackers coming

oblique timber Jan 31, 2020, 11:37 AM

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Bonus rewards redemption is not working

frank locust Jan 31, 2020, 11:38 AM

#

I think pubg not taking any action against cheater.

storm flumeBOT Jan 31, 2020, 11:41 AM

#

Hello, @frank locust!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

keen vigil Jan 31, 2020, 11:55 AM

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@oblique timber Please explain more.
I know that you have to get a certain ammount of points before redemption.

night cloak Jan 31, 2020, 12:27 PM

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@keen vigil i need help with a event

keen vigil Jan 31, 2020, 12:27 PM

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Sure, Ask questions or state your concern.
Then we can help.

night cloak Jan 31, 2020, 12:31 PM

#

Ok .
So in my region a event is going on (now ended). So i roll my last die in event suddenly game crash. I don't get my reward and lost my die

📎 PUBG_MOBILE_2020-01-25-20-10-13.jpg

frank locust Jan 31, 2020, 12:31 PM

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Nothing Happen after so many time report.

night cloak Jan 31, 2020, 12:31 PM

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@keen vigil see above message

keen vigil Jan 31, 2020, 12:34 PM

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Have you checked your in game mail?

night cloak Jan 31, 2020, 12:34 PM

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Yes

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@keen vigil i get nothing

old haven Jan 31, 2020, 12:37 PM

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📎 Screenshot_2020-01-31-18-04-01-394_com.tencent.ig.jpg

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In match this happened.. lucky it happen on arcade

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Cant close it and cant do anything with it ... Even i can use it.. and play match with on screen

keen vigil Jan 31, 2020, 12:38 PM

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Restarted game ? @old haven

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@night cloak Contact customer service and remain patient.

night cloak Jan 31, 2020, 12:39 PM

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I contact but they closed conversation

📎 Screenshot_20200128-175024_PUBG_MOBILE.jpg

keen vigil Jan 31, 2020, 12:40 PM

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That means you did not get the drop with the dice.

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Do not worry, if you got it, the system would send it via Mail if you didn't claim it.
But unfortunately, you were not lucky with the dice.

night cloak Jan 31, 2020, 12:42 PM

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Ok thanks for assist @keen vigil

keen vigil Jan 31, 2020, 12:43 PM

#

@old haven Have you Tried restarting game?

polar marshBOT Jan 31, 2020, 12:52 PM

#

@woeful relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@digital tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woeful relic Jan 31, 2020, 12:53 PM

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My message got deleted :( wtf

trim yacht Jan 31, 2020, 12:53 PM

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not very serious for an official server, I ask a question yesterday here and privately to administrators and still no answer ... I am a little disappointed ...

storm willow Jan 31, 2020, 12:54 PM

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What’s the issue ? @trim yacht

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If you don’t mind can you repeat?

trim yacht Jan 31, 2020, 12:55 PM

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as i just said, no support

storm flumeBOT Jan 31, 2020, 12:55 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @trim yacht. Remember to read through #faq before asking questions in the support channels.

trim yacht Jan 31, 2020, 12:55 PM

#

yesterday i asked:

woeful relic Jan 31, 2020, 12:56 PM

#

@storm willow my message got deleted and that bot chat poped up

storm willow Jan 31, 2020, 12:56 PM

#

staffs might have missed it, can you ask again!?

keen vigil Jan 31, 2020, 12:56 PM

#

That is #pmco related question. @trim yacht

polar marshBOT Jan 31, 2020, 12:56 PM

#

@ivory tangle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trim yacht Jan 31, 2020, 12:56 PM

#

Sorry to disturb you but I would have liked to know if it would be possible to negotiate a price so that all our official Team FR (La Red) may have the new "red panda" bag, it iis our official Team logo for a long time.

#

Thanks for your feedback @keen vigil @storm willow

woeful relic Jan 31, 2020, 12:59 PM

#

@woeful relic can i switch my main id between emulator and phone? That will be safe?

storm willow Jan 31, 2020, 1:00 PM

#

@trim yacht red panda bag? Ingame items?

trim yacht Jan 31, 2020, 1:00 PM

#

yes

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📎 Screenshot_20200129_105226_com.tencent.ig.jpg

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it's our logo since 3 years

storm willow Jan 31, 2020, 1:01 PM

#

you can purchase it directly ingame.

trim yacht Jan 31, 2020, 1:02 PM

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no

#

i paid i didn't get it

storm willow Jan 31, 2020, 1:03 PM

#

@woeful relic I have seen people using their account on emulator and on mobile (not simultaneously) without any issue. But to be sure ask in #emulator-support and get it confirmed

vagrant onyx Jan 31, 2020, 1:03 PM

#

@trim yacht what seem is the problem ?

trim yacht Jan 31, 2020, 1:03 PM

#

i'have no problem

storm willow Jan 31, 2020, 1:04 PM

#

@trim yacht nothing can be done regarding your request, you can always get it from event / crates it’s upon your luck

trim yacht Jan 31, 2020, 1:04 PM

#

I just want to know if it's possible

#

if we don't be lucky? 😆

storm willow Jan 31, 2020, 1:05 PM

#

Most of the people have their own fav item, the company can’t fulfil each and everyone’s req individually

trim yacht Jan 31, 2020, 1:06 PM

#

in the sense that you created it and it is in our image, I thought it possible 🙂

storm willow Jan 31, 2020, 1:06 PM

#

Even I want an upgradable skin, but I don’t have one lol

trim yacht Jan 31, 2020, 1:07 PM

#

lol yes i understand but my request is different

#

no need to create one for us, there is
but thanks anyway for your response

woeful relic Jan 31, 2020, 1:08 PM

#

@storm willow i cant see any channel such as emulator support

storm flumeBOT Jan 31, 2020, 1:08 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @woeful relic.

trim yacht Jan 31, 2020, 1:08 PM

#

have a good day ✌️

polar marshBOT Jan 31, 2020, 1:12 PM

#

@eternal violet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dusky verge Jan 31, 2020, 1:35 PM

#

Hello I have a question is it possible to play tencent pubg (global version) with a friend who has the pubg m (Korean version)?

broken sierra Jan 31, 2020, 1:38 PM

#

Yes @dusky verge

smoky herald Jan 31, 2020, 1:43 PM

#

Character ID:ا 523517221・ Date and time of last play 2019/12/12
The date and time when the account suspension was confirmed 2029/12/5
My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

vagrant onyx Jan 31, 2020, 1:48 PM

#

@smoky herald send this to customer care incase your banned without hacking

polar marshBOT Jan 31, 2020, 1:48 PM

#

@digital tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

civic galleon Jan 31, 2020, 1:59 PM

#

Можно на русском говорить?

night cloak Jan 31, 2020, 1:59 PM

#

why

civic galleon Jan 31, 2020, 2:00 PM

#

Скажите что делать если играешь в режиме эво зона но не засчитывается в миссию завершиье 200 матчей в эво зоне

storm flumeBOT Jan 31, 2020, 2:03 PM

#

Please do not use any other language aside from English in this channel, @civic galleon. Refer to #613267301243944960 for language channels.

digital tartan Jan 31, 2020, 2:08 PM

#

can Any one help me

vagrant onyx Jan 31, 2020, 2:08 PM

#

@digital tartan yes ?

digital tartan Jan 31, 2020, 2:09 PM

#

I got 10 min bn coz of connectioon issue

#

playing on emulator

storm flumeBOT Jan 31, 2020, 2:09 PM

#

Please refer to this channel's pinned messages for further information, @digital tartan:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

digital tartan Jan 31, 2020, 2:11 PM

#

I didn't find that in pinned messages

vagrant onyx Jan 31, 2020, 2:11 PM

#

Scroll down till you see the data error with client

#

Wait i will send it

#

📎 image0.png

#

@digital tartan

digital tartan Jan 31, 2020, 2:12 PM

#

one question 10 min bn is just for that error coz am not using anything which is against tos

vagrant onyx Jan 31, 2020, 2:12 PM

#

Also assign your self emulator in #613267301243944960

#

@digital tartan maybe ( 10 min ban might to do cause of high kills , lot of report , error connected with the internet , checking account for subsection

digital tartan Jan 31, 2020, 2:14 PM

#

how to do that please guide me

vagrant onyx Jan 31, 2020, 2:14 PM

#

@digital tartan read what i said

digital tartan Jan 31, 2020, 2:15 PM

#

About Guidelines

storm flumeBOT Jan 31, 2020, 2:15 PM

#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @digital tartan.

digital tartan Jan 31, 2020, 2:16 PM

#

thanks

vagrant onyx Jan 31, 2020, 2:17 PM

#

Welcome

surreal basalt Jan 31, 2020, 2:17 PM

#

im facing a weird issue

#

im getting emulator detected while im playing with my phone

#

I logged in with my emulator, half hour i logged out and logged in with my phone and its starts

primal nova Jan 31, 2020, 2:22 PM

#

📎 Screenshot_2020-01-31-19-37-51-81_dac7cc7571c39b392df64923967cf7da.png

polar marshBOT Jan 31, 2020, 2:23 PM

#

@primal nova:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen vigil Jan 31, 2020, 2:31 PM

#

@surreal basalt Because it's the same location (IP adress) where you use both emulator and phone.
What i suggest is changing your location, do not stay in the same spot when using emulator as it is for phone.

warped furnace Jan 31, 2020, 2:44 PM

#

@trail pendant My account was frozen and I did not violate the rules of the game

#

I not hack

📎 image0.png

polar marshBOT Jan 31, 2020, 2:45 PM

#

@warped furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woeful relic Jan 31, 2020, 2:53 PM

#

I need help 😒 i have pmco to play

#

This is insane

#

I played first game on my new emulator

#

📎 20200131_190918.jpg

#

And its got for 90 days

trail pendant Jan 31, 2020, 2:55 PM

#

We are sorry, we can't support the banned accounts here in Discord. Please contact the e-mail which appears in your last screesnhot, @woeful relic.

woeful relic Jan 31, 2020, 2:57 PM

#

@trail pendant i asked some mod in emulator support if i can play on emulator and phone? He said yes and i got 90 days in my first TDM game

#

📎 Screenshot_20200131-202129_Gmail.jpg

#

Email says issue closed,

#

Also i have pmco game to play

keen vigil Jan 31, 2020, 2:58 PM

#

@woeful relic Remember that we don't work for Tencent, we have no authority to unban you, we ve answered your issue multiple times, That being said, repeatedly mentioning it, will be taken as trolling and we will act accordingly taking moderation measure. We do not allow trolling.
Kindly stop repeating the same query.

woeful relic Jan 31, 2020, 2:59 PM

#

@keen vigil nice scam

#

0 support 👍

#

Good good

blazing saddle Jan 31, 2020, 3:00 PM

#

Yes, there is no support given for account suspension related queries here.
Click File Claim and wait for the appropriate response from the in-game support.

vagrant onyx Jan 31, 2020, 3:02 PM

#

@woeful relic press on details to know the ban reason

woeful relic Jan 31, 2020, 3:03 PM

#

@vagrant onyx it says violation of user agreement

#

By playing first game on emulator what the hell i voilated?

vagrant onyx Jan 31, 2020, 3:04 PM

#

@woeful relic yea ikr mean violation on Tos Rule

woeful relic Jan 31, 2020, 3:05 PM

#

You know what

#

I have spent lots of money in my account

polar marshBOT Jan 31, 2020, 3:10 PM

#

@glacial tartan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen vigil Jan 31, 2020, 3:10 PM

#

@woeful relic Claiming that you re buying Hacks will only get you banned.
Avoid mentioning it.

night cloak Jan 31, 2020, 3:14 PM

#

Why doesn't the (+) appear in the link account box? How can I link my pubg mobile account to any social media account if the (+) icon doesn't appear?

📎 image0.jpg

#

There are three reasons for the issue:
1 - You have recently switched your operating system, either android to iOS or iOS to android. Simply switching back will solve the issue.
2 - One of your linked social media methods were revoked, either you mistakenly did it from your social media settings or you asked customer support to revoke it for you.
3 - If your login methods are either WeChat or VK, you'll need to install the apps manually on your phone, in order for them to show up on linked social media settings, @night cloak.

sacred rain Jan 31, 2020, 3:25 PM

#

Hello can I ask a question

keen vigil Jan 31, 2020, 3:26 PM

#

Sure, go ahead.

humble meteor Jan 31, 2020, 3:27 PM

#

📎 Screenshot_20200131-172645.png

#

How to complete these?

sacred rain Jan 31, 2020, 3:27 PM

#

It literally says that there

humble meteor Jan 31, 2020, 3:28 PM

#

Im asking how to complete them

sacred rain Jan 31, 2020, 3:28 PM

#

"Win 20 infection mode matches"

humble meteor Jan 31, 2020, 3:29 PM

#

@sacred rain are you aware of the game modes?

sacred rain Jan 31, 2020, 3:29 PM

#

Yes

humble meteor Jan 31, 2020, 3:30 PM

#

If you are send me a screenshot of this mode on your menu.

blazing saddle Jan 31, 2020, 3:30 PM

#

@humble meteor 'Infection mode' game mode is currently unavailable.

humble meteor Jan 31, 2020, 3:30 PM

#

Will it come back at some point?

#

Just like cod mobile sirculates game modes

night cloak Jan 31, 2020, 3:31 PM

#

Is this true?

📎 image0.png

blazing saddle Jan 31, 2020, 3:31 PM

#

If it will, they will announce it on all the official social media platforms and #news, accordingly.

#

@night cloak No.

night cloak Jan 31, 2020, 3:31 PM

#

Ok thank you

blazing saddle Jan 31, 2020, 3:31 PM

#

Refer to #faq subpoint 2.5, @night cloak.

sacred rain Jan 31, 2020, 3:32 PM

#

Does anyone knows how I can get matched with English speaking players, in 6 months I've played this game I only got 2 times an English speaking squad.

blazing saddle Jan 31, 2020, 3:33 PM

#

@sacred rain You can make use of the match-by-language feature available in the game lobby.

vivid field Jan 31, 2020, 3:33 PM

#

I need link to dowbload pubg from google

#

The link i opeed says the file is harmfull

blazing saddle Jan 31, 2020, 3:33 PM

#

From Google Play store, @vivid field?

#

Or from browser?

vivid field Jan 31, 2020, 3:34 PM

#

@blazing saddle it keeps on going after 100%

vagrant onyx Jan 31, 2020, 3:34 PM

#

@vivid field this one

https://play.google.com/store/apps/details/PUBG_MOBILE?id=com.tencent.ig&hl=en_SG

PUBG MOBILE – Apps on Google Play

The official PLAYERUNKNOWN'S BATTLEGROUNDS designed exclusively for mobile. Play free anywhere, anytime. PUBG MOBILE delivers the most intense free-to-play multiplayer action on mobile. Drop in, gear up, and compete. Survive epic 100-player classic battles, payload mode and f...

blazing saddle Jan 31, 2020, 3:34 PM

#

Try downloading from the official website, then

http://www.pubgmobile.com

sacred rain Jan 31, 2020, 3:34 PM

#

@blazing saddle yes but still can't get any.

night cloak Jan 31, 2020, 3:35 PM

#

in which server can i find noobs?

#

i need to make exe video

blazing saddle Jan 31, 2020, 3:36 PM

#

In low tier lobbies?

night cloak Jan 31, 2020, 3:36 PM

#

how do i find them

blazing saddle Jan 31, 2020, 3:36 PM

#

By playing?

#

If you play in any server where you are on a low tier (bronze/silver) you are bound to run into relatively new players.

#

Is this true?
@night cloak Can you send the link of the source where you found the image, privately?

night cloak Jan 31, 2020, 3:38 PM

#

@blazing saddle ok I will send you the link

#

If you play in any server where you are on a low tier (bronze/silver) you are bound to run into relatively new players.
@blazing saddle I am on gold but I need noob players. In Asia, there are a lot of pros. Is there any other server with bots?

blazing saddle Jan 31, 2020, 3:40 PM

#

I think that is already answered in my previous message which you just quoted.

night cloak Jan 31, 2020, 3:40 PM

#

If I have linked my pubg account with a facebook account but I want to unlink it and link it with another facebook account, is it possible?
In the photo attached, how can I make the (+) appear next to the twitter icon so I can connect my pubg account with a social media account?

📎 image0.png

blazing saddle Jan 31, 2020, 3:40 PM

#

@night cloak You were already answered earlier.

https://discordapp.com/channels/393088095840370689/481200416349224980/672822434096742410

night cloak Jan 31, 2020, 3:41 PM

#

She only gave me reasons, there aren't any solutions in her reply @blazing saddle

blazing saddle Jan 31, 2020, 3:41 PM

#

If I have linked my pubg account with a facebook account but I want to unlink it and link it with another facebook account, is it possible?
No. Unlinking accounts is not possible. Refer to #faq subpoint 2.5

night cloak Jan 31, 2020, 3:42 PM

#

I think that is already answered in my previous message which you just quoted.
:/

blazing saddle Jan 31, 2020, 3:42 PM

#

She only gave me reasons, there aren't any solutions in her reply.
@night cloak The reasons and the solutions are given in the same bullet points in the message.

keen vigil Jan 31, 2020, 3:43 PM

#

First time ever you playing in a different region = almost 90 players of lobby are bots. @night cloak

patent ginkgo Jan 31, 2020, 3:51 PM

#

My account broken password for Facebook

vagrant onyx Jan 31, 2020, 3:52 PM

#

@patent ginkgo lost password ?

patent ginkgo Jan 31, 2020, 3:52 PM

#

No

surreal basalt Jan 31, 2020, 3:52 PM

#

@keen vigil wdym by changing my place

#

im using the house wifi

#

And im living in there do u want me to move on?

patent ginkgo Jan 31, 2020, 3:56 PM

#

My account is broken password for Facebook

#

Me login for Facebook and Google play

vagrant onyx Jan 31, 2020, 3:57 PM

#

@patent ginkgo i dont understand you

you have to say in different way

night cloak Jan 31, 2020, 3:57 PM

#

@surreal basalt Can you share a screenshot?

sick shale Jan 31, 2020, 3:57 PM

#

@night cloak happened with me once, it will just appear soon. keep checking

patent ginkgo Jan 31, 2020, 3:58 PM

#

My account is logged in with Facebook and Google play @vagrant onyx

#

My account Facebook broken password

#

and someone else has access to my account

blazing saddle Jan 31, 2020, 3:59 PM

#

Then, changing your Facebook password will help. You can go to Facebook login page and follow through the instructions after clicking Forgot your password.

patent ginkgo Jan 31, 2020, 4:00 PM

#

I can not

#

we have access

brisk drum Jan 31, 2020, 4:01 PM

#

Everytime when i land with parachute a glitch happens and then player's health decreases and 😶 "You fell from high location and died"

blazing saddle Jan 31, 2020, 4:01 PM

#

@patent ginkgo If you have access to the Facebook account, then just change your account password. This will log out all other users from your Facebook account.

brisk drum Jan 31, 2020, 4:02 PM

#

Ok so Can i anyone help me?

patent ginkgo Jan 31, 2020, 4:02 PM

#

you can remove the Facebook account and only the Google play account remains @blazing saddle

blazing saddle Jan 31, 2020, 4:02 PM

#

@patent ginkgo No, it is not possible.

patent ginkgo Jan 31, 2020, 4:02 PM

#

Off

#

No have acces for Facebook ....

blazing saddle Jan 31, 2020, 4:03 PM

#

No access for Facebook and access only for Google play, @patent ginkgo?

#

@brisk drum Does this happen when you are following a teammate or when landing solo?

patent ginkgo Jan 31, 2020, 4:04 PM

#

they are for Google play only @blazing saddle

brisk drum Jan 31, 2020, 4:04 PM

#

When i land by myself

patent ginkgo Jan 31, 2020, 4:04 PM

#

Please help me @blazing saddle

#

Recover my account

brisk drum Jan 31, 2020, 4:05 PM

#

When i follow a teammate Player slip on the ground when lands

blazing saddle Jan 31, 2020, 4:05 PM

#

@patent ginkgo You can request an access revoke for Facebook through the in-game support.

#

Follow this, @patent ginkgo

📎 StitchIt_20203001051957_769.png

patent ginkgo Jan 31, 2020, 4:05 PM

#

I can't try

#

Ok thanks for help me

blazing saddle Jan 31, 2020, 4:06 PM

#

@brisk drum Can you report the bug in #old in a single message explaining it in details? Including a screenshot with the explaining will be useful. Thank you.

patent ginkgo Jan 31, 2020, 4:06 PM

#

I'm going to try @blazing saddle

#

Thanks 😊

brisk drum Jan 31, 2020, 4:07 PM

#

Imma play to take a ss

#

Glitch didn't happen this time 😶

#

But i faced a hacker

trail pendant Jan 31, 2020, 4:17 PM

#

You can report the hackers in-game when you play against them/with them, @brisk drum.

storm flumeBOT Jan 31, 2020, 4:17 PM

#

Hello, @brisk drum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

keen vigil Jan 31, 2020, 4:18 PM

#

@surreal basalt You misunderstood me. I meant change placement for example another area with wifi or cellular data to avoid IP traffic from where you use the same place when on emulator and phone.

lean ingot Jan 31, 2020, 4:26 PM

#

Look At the the streaks of not getting mythic Item😞

📎 Screenshot_20200131-215501_PUBG_MOBILE.jpg

patent ginkgo Jan 31, 2020, 4:27 PM

#

@blazing saddle finish recovery my account ?

blazing saddle Jan 31, 2020, 4:28 PM

#

@lean ingot It is all dependent on luck and is a matter of chance.
The chances of getting a mythic rarity item is given in % when you click the (?) icon beside the crate.

#

@patent ginkgo Did you follow the process above and gave the necessary information?

patent ginkgo Jan 31, 2020, 4:30 PM

#

Yes you can recover my account @blazing saddle

blazing saddle Jan 31, 2020, 4:30 PM

#

We cannot. Wait for the response from the in-game support.

patent ginkgo Jan 31, 2020, 4:31 PM

#

well who is part of the assistance ? @blazing saddle

#

@lime juniper ?

blazing saddle Jan 31, 2020, 4:31 PM

#

Nobody from Discord.

#

You have to wait for a response from the in-game support team.

night cloak Jan 31, 2020, 4:33 PM

#

The solution didn't serve me well. Because none of the reasons occurred to me. I need a solution in order for the (+) to appear in the link account box.

📎 image0.png

blazing saddle Jan 31, 2020, 4:34 PM

#

@night cloak If none of those mentioned reasons help you out, it is advised you take the query to the in-game customer support.

storm flumeBOT Jan 31, 2020, 4:34 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

patent ginkgo Jan 31, 2020, 4:34 PM

#

@blazing saddle

blazing saddle Jan 31, 2020, 4:35 PM

#

Yes?

patent ginkgo Jan 31, 2020, 4:35 PM

#

well how long can it last ?

blazing saddle Jan 31, 2020, 4:35 PM

#

It may take up to 90 days.

#

You are requested to be patient.

patent ginkgo Jan 31, 2020, 4:35 PM

#

Off

#

Thanks for help me <3 @blazing saddle

blazing saddle Jan 31, 2020, 4:36 PM

#

No problem. Hope your issue gets resolved soon!

patent ginkgo Jan 31, 2020, 4:36 PM

#

error is part of Pubg? @blazing saddle

#

Staff ?

#

?

blazing saddle Jan 31, 2020, 4:38 PM

#

Yes, but is not a part of the team which concerns the in-game support. There are different teams in the PUBGM Staff who concern themselves with different aspects of the community.

patent ginkgo Jan 31, 2020, 4:39 PM

#

A

keen vigil Jan 31, 2020, 4:39 PM

#

@lean ingot As a matter of fact, all drops systems use RNG, That stands for Random number Generator it's a device that generates a sequence of numbers or symbols that cannot be reasonably predicted better than by a random chance. Random number generators can be true hardware random-number generators (HRNG), which generate genuinely random numbers, or pseudo-random number generators (PRNG), which generate numbers that look random, but are actually deterministic, and can be reproduced if the state of the PRNG is known.
What i want you to know is that if a mythic item has 0.5% drop chance, just know you can get it from 1 try as you can get it from 1000 try, It's extremely unpredictable, higher chances comes with higher tries.
To have a drop from 0.5% chance you need 500 tries to at least have 1 drop at 100% chance BUT it's basically can be more than 500 tries or less.

patent ginkgo Jan 31, 2020, 4:40 PM

#

@blazing saddle

#

if you recover my account you change my name ?

desert rapids Jan 31, 2020, 4:41 PM

#

please help i want to get statistics of a person but i dont have pubgm right now send screenshots of his stats in my dm his username is ʍoɴkメ乃LaZe

keen vigil Jan 31, 2020, 4:42 PM

#

This channel is for support matters only.
Use #pubg-mobile, Thank you. @desert rapids

polar marshBOT Jan 31, 2020, 4:55 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 31, 2020, 5:06 PM

#

help me pls guys when i when the game with 10+ kills it give me less than 30 points and when i lose in 60 people alive or in middle i lose more than 30+ points pls fix this pls pls

#

no its not

#

it was fine in previous seasons

#

so everyone can lose

#

when i die in even 50 people alive i lose more than 30 or less than 40 points

#

and i must play 2 or more matchs to get that points back

#

so u playing safe then

#

if i play safe i will lose my kdr

keen vigil Jan 31, 2020, 5:13 PM

#

You guys are going offtopic, use #pubg-mobile.

night cloak Jan 31, 2020, 5:14 PM

#

i am not going offtopic i just want say someone to please fix it any that guy saying its normal @keen vigil

storm flumeBOT Jan 31, 2020, 5:14 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

keen vigil Jan 31, 2020, 5:15 PM

#

@night cloak That's how point system works, it's Totally normal.

night cloak Jan 31, 2020, 5:15 PM

#

📎 unknown.png

#

but it was fine in previous seasons

shut chasm Jan 31, 2020, 5:16 PM

#

My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

keen vigil Jan 31, 2020, 5:17 PM

#

@shut chasm Making Alt accounts won't help you solve your problems, we ve already answered you.

shut chasm Jan 31, 2020, 5:17 PM

#

5167042739 @keen vigil

#

Id

sacred surge Jan 31, 2020, 5:17 PM

#

@keen vigil help!!!!

📎 image0.png

storm flumeBOT Jan 31, 2020, 5:17 PM

#

Please refer to subpoint #5.3 in #faq for further information, @shut chasm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sacred surge Jan 31, 2020, 5:18 PM

#

@night cloak 👆!?

sick shard Jan 31, 2020, 5:18 PM

#

One week & no actions were made for hackers ?!!

keen vigil Jan 31, 2020, 5:19 PM

#

@sacred surge pmco related queries goes in #pmco.

sick shard Jan 31, 2020, 5:19 PM

#

A report with evidence were issued but hackers are still playing 😒

polar marshBOT Jan 31, 2020, 5:20 PM

#

@sick shard:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@shut chasm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral fjord Jan 31, 2020, 5:34 PM

#

beta version please

storm flumeBOT Jan 31, 2020, 5:35 PM

#

You can apply for the PUBG MOBILE beta program here, @coral fjord:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

spring yew Jan 31, 2020, 6:15 PM

#

@sick shale #old

night cloak Jan 31, 2020, 6:29 PM

#

My earlier account in pubg was staying idle and no backup done from it and it all happened due to account linking before that i was playing in guest mode and now i have created a new account,,, can the old account can be connected with this new account

blazing saddle Jan 31, 2020, 6:56 PM

#

Was the old account linked to any social media platform, @night cloak?

copper ledge Jan 31, 2020, 6:57 PM

#

Hello

#

How do I put a tip in my account to my friend

keen dock Jan 31, 2020, 7:09 PM

#

If I’ve reported a hacker and included a video of him using very obvious hacks (speed hacking a car, and removing his IGN), how long does it usually take before something is done about it?

wicked token Jan 31, 2020, 7:09 PM

#

📎 unknown.png

vagrant onyx Jan 31, 2020, 7:18 PM

#

@wicked token promotion and hacks not allowed

keen dock Jan 31, 2020, 7:18 PM

#

I think he’s trying to report it @vagrant onyx

vagrant onyx Jan 31, 2020, 7:19 PM

#

@keen dock maybe he is the one who playing ?

keen dock Jan 31, 2020, 7:19 PM

#

I don’t think so. Looks like it’s a stream

#

And he has the “report” button displayed

vagrant onyx Jan 31, 2020, 7:20 PM

#

@keen dock he need to explain

keen dock Jan 31, 2020, 7:21 PM

#

Anyways... still trying to get this guy I reported on Dec 13th banned...

patent ginkgo Jan 31, 2020, 7:57 PM

#

Help me

#

Suport PUBG mobile

blazing saddle Jan 31, 2020, 7:58 PM

#

Yes, @patent ginkgo?

patent ginkgo Jan 31, 2020, 7:59 PM

#

For my account

#

When will you solve it

#

90 Days ?

blazing saddle Jan 31, 2020, 7:59 PM

#

You were already answered. It will not be solved by anyone on Discord. Wait for response from the in-game support and do not repeat the same questions.

patent ginkgo Jan 31, 2020, 8:00 PM

#

Ok sorry

blazing saddle Jan 31, 2020, 8:02 PM

#

We understand, but asking it again and again will not help, right? Just be patient.

patent ginkgo Jan 31, 2020, 8:02 PM

#

I just really like this game ...

#

And I don't want to wait 90 days for recover my account ...

night cloak Jan 31, 2020, 8:03 PM

#

What did you ask for @patent ginkgo

patent ginkgo Jan 31, 2020, 8:04 PM

#

Recover my Account

blazing saddle Jan 31, 2020, 8:04 PM

#

Kindly do not discuss it here. This is not a discussion channel.

hardy tide Jan 31, 2020, 8:04 PM

#

Hello can any one talk to me or reply to me from the pubgm support team ?

blazing saddle Jan 31, 2020, 8:04 PM

#

Yes, @hardy tide?

hardy tide Jan 31, 2020, 8:04 PM

#

Hello me friend how are you ?

blazing saddle Jan 31, 2020, 8:05 PM

#

Do you require any assistance?

hardy tide Jan 31, 2020, 8:05 PM

#

Yes please but please be patient with me ok

blazing saddle Jan 31, 2020, 8:05 PM

#

Feel free to explain your issue.

polar marshBOT Jan 31, 2020, 8:08 PM

#

@hardy tide:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen crow Jan 31, 2020, 8:34 PM

#

120 fps gona come in pubg global version?

lilac crypt Jan 31, 2020, 8:35 PM

#

Hey guys I need help my Twitter account has been stolen and I want to unlink my game account from Twitter can I do that?

storm flumeBOT Jan 31, 2020, 8:37 PM

#

Please refer to this channel's pinned messages for further information, @lilac crypt:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

steady scaffold Jan 31, 2020, 8:38 PM

#

My Twitter account linked to the game has been compromised. Is there a way to remove the account?

keen vigil Jan 31, 2020, 8:38 PM

#

@keen crow We do not know such informations.
Keep your eyes on #news

blazing saddle Jan 31, 2020, 8:39 PM

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@steady scaffold Do you still have access to the game via another linked social media account?

steady scaffold Jan 31, 2020, 8:39 PM

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@blazing saddle yes

blazing saddle Jan 31, 2020, 8:40 PM

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Contact the in-game support and follow this, @steady scaffold:

📎 StitchIt_20203001051957_769.png

steady scaffold Jan 31, 2020, 8:41 PM

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@ToRoiD#١٣٣٧ thank you bro

lilac crypt Jan 31, 2020, 8:41 PM

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@blazing saddle can I use this aswell?

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Cuz my problem is the same

blazing saddle Jan 31, 2020, 8:42 PM

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Yes, but only if you still have access to the game account via another login method, @lilac crypt.

lilac crypt Jan 31, 2020, 8:46 PM

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I do still have but access I have 2 problems if I wanted to send that msg to support my Twitter account is deleted aswell after it got stolen so I don't know if I get give them the name and if the old name works then maybe I can and I regestred in pubg since S1 so their is no way I could give you correct date @blazing saddle

blazing saddle Jan 31, 2020, 8:47 PM

#

You can try to remember the approximate date you joined the game, as in during which week of the season, etc.

lilac crypt Jan 31, 2020, 8:50 PM

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And the Twitter into the nickname how I am going to recover it? It has been deleted @blazing saddle

blazing saddle Jan 31, 2020, 8:51 PM

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I'm not so sure about that. You should have your Twitter username on your linked email?

lilac crypt Jan 31, 2020, 8:52 PM

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So the email address could work instead?

#

Maybe cuz I don't rly remember the nickname

blazing saddle Jan 31, 2020, 8:57 PM

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You can check your linked email for emails from the social media platform. They might have some helpful information?

lilac crypt Jan 31, 2020, 8:59 PM

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I'll see what I can find

#

But let's say worst out come happens and I find nothing what I am going to do? @blazing saddle

blazing saddle Jan 31, 2020, 9:01 PM

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I am not sure. You will have to rely on your memory, then.

lilac crypt Jan 31, 2020, 9:02 PM

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And is there a possibility that it can't work?

blazing saddle Jan 31, 2020, 9:06 PM

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There is.

stark hawk Jan 31, 2020, 9:07 PM

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Yall know anyting bout pubgm supporting 90 and 120 fps

blazing saddle Jan 31, 2020, 9:08 PM

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No public information regarding such features is available at the moment, @stark hawk.

If such a feature is added in the future updates, it will be either added in the update patch notes or will be announced on the official social media platforms and #news channel.

lilac crypt Jan 31, 2020, 9:09 PM

#

@blazing saddle lol so basically all with my luck and remembering the name

blazing saddle Jan 31, 2020, 9:09 PM

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Yes. The in-game support may approve your request based on the accuracy of the information you provide them.

lilac crypt Jan 31, 2020, 9:15 PM

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Well I sended the into now I just wait for like 90 days and the acc will be removed right?

blazing saddle Jan 31, 2020, 9:16 PM

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Yes, it may take up to 90 days as mentioned; depending if they approve your request.

lost stream Jan 31, 2020, 9:21 PM

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@lime juniper i hope i win 25 $gift card

surreal basalt Jan 31, 2020, 10:10 PM

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Great game crashed where we were about to ride the plane and i sinked till death

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and lost 50 points

night cloak Jan 31, 2020, 10:11 PM

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Ouch.

surreal basalt Jan 31, 2020, 10:17 PM

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i mean i needed only 60 more points to reach conq

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and now i need a 110, the thing is im geting 10 points even if i won the game

night cloak Feb 1, 2020, 12:03 AM

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The higher the rank the lower the point you get

polar marshBOT Feb 1, 2020, 12:04 AM

#

@tired holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sweet sail Feb 1, 2020, 12:30 AM

#

I just want to know what will happen to dacia or UAZ skin after 0.17 update ?

keen vigil Feb 1, 2020, 12:35 AM

#

We do not know such informations.
Keep an eye on #news to get latest notifications about updates.

rancid swallow Feb 1, 2020, 12:49 AM

#

Please PUBGM we need a dedicated AFRICAN SERVER

spring yew Feb 1, 2020, 12:51 AM

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@rancid swallow African server has been announced during first pmco, it will be released eventually~ stay tuned🥰

azure sand Feb 1, 2020, 12:55 AM

#

Fix these freeze glitches

rancid swallow Feb 1, 2020, 12:56 AM

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@spring yew thank you😌👍👌

keen ravine Feb 1, 2020, 1:39 AM

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I played both pubg mobile and lite. The first pubg mobile I played is lite. When I play Pubg Mobile for the first time. I cannot use my pubg mobile lite username.

#

Do they have the same servers?

#

Not as in same game lobby servers, but where you store accounts?

keen vigil Feb 1, 2020, 1:45 AM

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@keen ravine There are 2 different games.
Different servers of course.

#

Stop advertising @mystic pebble.

mystic pebble Feb 1, 2020, 1:46 AM

#

Why??

#

It's not advertising it's sharing

keen vigil Feb 1, 2020, 1:47 AM

#

@mystic pebble Read #613267301243944960.
First and Last warning.
Do not Advertise here. It is not allowed.

graceful jewel Feb 1, 2020, 1:47 AM

#

Is Gfx Tool STILL banable?
Cuz I have seen many Experienced players use it

dusky quiver Feb 1, 2020, 1:48 AM

#

I use Gfz tool

keen vigil Feb 1, 2020, 1:48 AM

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It is banable.
If the system detects it, they will get a 10year ban irreversibly.
Tell them to avoid using it.

graceful jewel Feb 1, 2020, 1:49 AM

#

Okay Thank You. @keen vigil

storm flumeBOT Feb 1, 2020, 1:51 AM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

storm willow Feb 1, 2020, 2:21 AM

#

@tired holly it takes time to review and take action on reported account, Thanks for reporting

brave belfry Feb 1, 2020, 3:01 AM

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Hi guys my voice chat is not working and I am new to this platform. Can someone help me?

sullen sorrel Feb 1, 2020, 3:02 AM

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Is there something being down about all the people who team up in fpp duos 2 games in a row I've been killed at the end by teamers

little root Feb 1, 2020, 3:35 AM

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@brave belfry are you saying about discord voice chat?

normal fulcrum Feb 1, 2020, 4:14 AM

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@shadow sentinel May I know which event are you talking about?

gilded nova Feb 1, 2020, 4:25 AM

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Why everytime i wanna purchase UC this happen

📎 Screenshot_20200126_161735.jpg

pale kraken Feb 1, 2020, 4:27 AM

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If i unlink my google account with pubg through settings then will the google connected sign will disappear in game and will i be able to link with twitter

sweet quartz Feb 1, 2020, 4:43 AM

#

Hey ...Is there anyway to transfer Rp upgrade card from my acct to another acct??....i accidentally bought it twice and i dont wanna waste it. someone plz help :(

normal fulcrum Feb 1, 2020, 4:46 AM

#

@gilded nova Are you logged in to Google services in your device?

storm flumeBOT Feb 1, 2020, 4:49 AM

#

Please refer to subpoint 2.5 in #faq for further information, @pale kraken. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sweet quartz Feb 1, 2020, 5:05 AM

#

@night cloak

brave belfry Feb 1, 2020, 5:08 AM

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@little root Yes!

shadow sentinel Feb 1, 2020, 5:21 AM

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@normal fulcrum This event. It ended 1 day earlier than stated which caused me to miss the last day for getting the perma kar98 skin

📎 Screenshot_20200201-132032_PUBG_MOBILE.jpg

gilded nova Feb 1, 2020, 5:23 AM

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@normal fulcrum i think yeah

normal fulcrum Feb 1, 2020, 5:28 AM

#

@gilded nova Confirm if you're loghed in and your log in hasn't expired

#

@shadow sentinel You're from which region?

shadow sentinel Feb 1, 2020, 5:28 AM

#

@JinThomson#7214 Malaysia

normal fulcrum Feb 1, 2020, 5:29 AM

#

@shadow sentinel Let me check and get back to you

shadow sentinel Feb 1, 2020, 5:29 AM

#

@normal fulcrum alright thank you

little root Feb 1, 2020, 5:42 AM

#

@brave belfry please move to #discord

night cloak Feb 1, 2020, 5:51 AM

#

Hlo i live in india but i am always getting Indonesia lobby ,i don't have issue with that but my ping will get high because of that

#

Any solution for it

normal fulcrum Feb 1, 2020, 5:52 AM

#

@night cloak Are you on mobile data or wifi?

night cloak Feb 1, 2020, 5:53 AM

#

Wifi sir

#

In india lobby i usually get around 40 ping

#

But in indo lobby it will 120

#

140

#

@polar marsh

normal fulcrum Feb 1, 2020, 5:59 AM

#

@night cloak You will always get higher ping in server of other region. If you invite a player which is not living in India during playing, you will be connected to alternate region so both the players have fair advantage. In case if you're playing solo or with players residing and India and still getting connected to alternate servers, than your router needs to reconfigured. You have to contact your ISP and ask them to reconfigure dns server

swift summit Feb 1, 2020, 6:56 AM

#

@somber solstice @neon patio ...

#

Need help

glossy sable Feb 1, 2020, 6:57 AM

#

They can't help you if you don't say what help you need.

polar marshBOT Feb 1, 2020, 6:58 AM

#

@swift summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Feb 1, 2020, 6:58 AM

#

Follow instructions given by the bot.

storm willow Feb 1, 2020, 7:21 AM

#

@modern isle The ingame event follows UTC time, that’s why it should have ended before your current time zone

steep ibex Feb 1, 2020, 7:43 AM

#

I am new players from season 9 but i want to buy season.5,6,7,8 rewards help me

glossy sable Feb 1, 2020, 8:10 AM

#

Well, you can't.

steel wing Feb 1, 2020, 8:29 AM

#

@glossy sable

#

Man when is the god damxn falling glitch will be fixed?

#

Its been since S9 and still going on

#

@night cloak

#

Any explonation?

#

Im pissed lf wining points and losing them instantly by a stupid glitch

#

Which Is never been fixed

storm flumeBOT Feb 1, 2020, 8:31 AM

#

Hello, !

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

steel wing Feb 1, 2020, 8:31 AM

#

This is being annoying now

#

This doesnt work @trail pendant

#

Reporting it however didnt fix yet

#

Me and my2 teammates died all thre

#

Three*

trail pendant Feb 1, 2020, 8:32 AM

#

We don't have an idea currently, it was reported and be sure that this will be fixed.

steel wing Feb 1, 2020, 8:32 AM

#

Not yet

#

This glitch is from Season 9

night cloak Feb 1, 2020, 8:32 AM

#

If it is a bug, it will be fixed soon. There's no need to spam this channel. Please move to #pubg-mobile.

steel wing Feb 1, 2020, 8:32 AM

#

Fixing game didnt work either

#

Exellent!

echo bridge Feb 1, 2020, 9:21 AM

#

any support here?

#

@night cloak

storm flumeBOT Feb 1, 2020, 9:22 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @echo bridge. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Feb 1, 2020, 9:25 AM

#

@echo bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dire gate Feb 1, 2020, 9:33 AM

#

Hello, i have a question,
Can i transfer my pubg account (which is connected to a fb account) to another fb account?

vagrant onyx Feb 1, 2020, 9:39 AM

#

@dire gate no

#

Not possible

dire gate Feb 1, 2020, 9:39 AM

#

Ohh sad

vagrant onyx Feb 1, 2020, 9:45 AM

#

@dire gate you can make in new fb account

than change the email to the new one

#

require verification

cinder yarrow Feb 1, 2020, 9:49 AM

#

📎 Screenshot_20200128-185333.png 📎 Screenshot_20200128-185306.png

polar marshBOT Feb 1, 2020, 9:51 AM

#

@cinder yarrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gusty grail Feb 1, 2020, 9:53 AM

#

Hit a bot with the snow bike, bot got picked up and thrown about 30m, didn't die.

Think there is an issue there, I was going full speed.

elfin jackal Feb 1, 2020, 9:55 AM

#

That's weird.

keen vigil Feb 1, 2020, 9:56 AM

#

@gusty grail It is a bug, it is unusual but happend for some reason/something triggered it.
We would appreciate your feedback in #old, so that the team can see where to look.
Provide as much details as possible.

sweet quartz Feb 1, 2020, 10:36 AM

#

@night cloak same issue here

night cloak Feb 1, 2020, 10:39 AM

#

I need mods pubgm_kappa