questions

[night cloak]

@chrome vortex here

you can check pinned message for the link

[chrome vortex]

@night cloak i read that but him not help my because i not can recovery my facebook account

[night cloak]

we are unable to assist this in any way @chrome vortex

[chrome vortex]

Ok thanks

[blazing saddle]

@paper sphinx Maybe you are sending a wrong code or a code which cannot be redeemed there?

[night cloak]

hello i need help for my account

my email got hacked and i don't know how to disconnect my google from it

i can use my account using my Facebook

[nova rapids]

@night cloak

And please check pinned message on this channel for more informations

[night cloak]

ty

[nova rapids]

No problem mate😊

[night cloak]

nevermind Google doesn't help me i already asked their help for my account

[nova rapids]

There is nothing much we can do sorry @night cloak

[night cloak]

it's okay

[nova rapids]

@hushed yarrow i don't think that's a pubg related problem

[paper sphinx]

@blazing saddle i can send you the info and you can redeem it for me ?

[blazing saddle]

Nope.

@hushed yarrow Kindly do not share private details like card information.

[paper sphinx]

@blazing saddle so what do i have to do

[night cloak]

@paper sphinx tbh staff here can't do much with that problem.. maybe try to reach the shop where u buy it and ask them instead ?

[halcyon whale]

How many teams will qualify for the next stage in Europe?

[night cloak]

@halcyon whale #pmco

[halcyon whale]

Oh sorry

[paper sphinx]

@night cloak it isn't a shop it is a way to pay you that's it

[daring pine]

Hi i have a problem with ingame voice chat and my bluetooth headset. I use Bose Quiet Comfort 35 and for some reason it messes up my voice for my team

[nova rapids]

@daring pine like it became laggy?

[daring pine]

no its with a lot of noise and just unclear

discord works perfect

[nova rapids]

@daring pine are the headset working properly in other games ?

@daring pine and in other games?

[daring pine]

yes CODM works fine

Just pubgm is laggy...nothing else

thats why it confuses me

[nova rapids]

I require checking sound settings in game and changing em to high then restart the game
@daring pine

[daring pine]

They are on high

[nova rapids]

Is this problem only with the bluetooth headset? @daring pine

[daring pine]

yes

[nova rapids]

What's the device u r playing on? @daring pine

[daring pine]

iPad Pro 12.9 3rd Gen

[nova rapids]

@daring pine try setting the Sound lo low

[daring pine]

is the ig sound on my device connected how it sounds for others?

[nova rapids]

@daring pine it depends

On ur mic and internet quality

[subtle stump]

How do I cancel the automatic renewal for Prime Plus?

[nova rapids]

@subtle stump from the app store

[subtle stump]

Bruh where from the app store

[nova rapids]

Pls wait

[vague sigil]

Should i buy full uc for my 10 dollar credit or prime plus

[nova rapids]

@vague sigil that's your choice

[vague sigil]

I suck at deciding

[nova rapids]

@subtle stump
App store >> profile>> manage subscriptions >>pubg prime>> cancel subscription >>confirm

[past hill]

Where can I report for a hacker ?

[storm flume]

Hello, @past hill!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[past hill]

Thanks

[keen vigil]

Sure.

[vague sigil]

@keen vigil oh yeah, forgot to ask, can i have the link for the pubgm related symbols for clans? I couldnt dm u

[keen vigil]

Yes.

[vague sigil]

Ok, thanks

[keen vigil]

You welcome.

[night cloak]

Is there anyway I can unbind my pubg acc from Facebook acc

[nova rapids]

@night cloak no you can't

[formal oar]

hi

[night cloak]

:( some1 hacked into my fb account and is now playing on pubg acc too

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[keen vigil]

We do not provide assistance for Facebook accounts, check pinned message from ArcNyte, to contact Facebook support about your account.

[sour quest]

5186028688

Hakerd

[formal oar]

Hi can you help me

[left isle]

@keen vigilma'am can u help me? What can i do if i get banned even when i didn't cheat?

[nova rapids]

@left isle check pinned messages

[sour quest]

This is a hacker and can not be used by the Tibondo company ID: 5186028688

Aim boot

[storm flume]

Hello, @sour quest!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

We are unable to provide assistance if you do not ask a question or state a problem, @formal oar. Remember to read through #faq before asking questions in the support channels.

[keen vigil]

@left isle Only option to appeal the ban is file claim button.

[night cloak]

anyone know what the "mission card" does? im scared to buy it lol

[nova rapids]

@night cloak rp card?

[night cloak]

yea

i dont know what it does exactly

[nova rapids]

@night cloak Allow you to skip a mission from the royal pass missions

[night cloak]

ahh alright

thank u

[nova rapids]

Some missions need more than 1 card to be skipped @night cloak

No problem 😊

[west field]

Hi @nova rapids 👋
I just wanna know if tencent gonna do something about the players who always teaming, in solo Classic Match?

[nova rapids]

If you were killed by a hacker,cheater,players teaming in solos and you have a clear evidence of them hacking/ teaming pls send a report to :
http://cheater-report.pubgm.cc

[west field]

Ok thanks @_@

[nova rapids]

No problem mate😊

[polar marsh]

@graceful tree:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sharp gust]

hey is there any solution dor this issue please

[nova rapids]

@sharp gust update your game

[sharp gust]

there is no any update showing for me

[nova rapids]

That's weird
Let me check @sharp gust

[vagrant onyx]

@sharp gust in game update

Not play store update

Make sure the update is 0.16.5

To know that

if you have app that show the app version you can look

[sharp gust]

so i don't need to open my account just try to enter with guest account and do game update ?

[keen vigil]

@sharp gust Reinstall the game from official source.

[vagrant onyx]

Or fo in settings than storage and loon if you have ( not know much about android ) @sharp gust

@sharp gust try guest might ask you for update ( inside game update not play store like i said )

[sharp gust]

ok thank y'all i'll try all of those solutions 🤗

[cosmic spruce]

Is there any update regarding Pubg UC

[nova rapids]

@cosmic spruce >> #news

[rigid kayak]

Help me

[cosmic spruce]

@night cloak
@cosmic spruce

[trail pendant]

Is your connection stable, @rigid kayak?

[rigid kayak]

@trail pendant what

[nova rapids]

هل لديك شبكة إنترنت جيدة؟ @rigid kayak

[trail pendant]

It says that you have a bad connection to internet, did you tried to change it?

[storm flume]

Please refer to this channel's pinned messages for further information, @rigid kayak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[nova rapids]

Should i translate it for him? @trail pendant

[trail pendant]

Nope.

[vagrant onyx]

Read the pinned message for date error with client might help

[nova rapids]

Ok

[cosmic spruce]

@nova rapids I already fill the form but what is the new

[nova rapids]

So far nothing new @cosmic spruce

If there is any update about the issue it will be announced in #news

[cosmic spruce]

@nova rapids This means that we must stop the purchase until the problem is resolved؟؟

[nova rapids]

Yes @cosmic spruce

@cosmic spruce avoid purchasing currently until the problem is solved

[rigid kayak]

My Facebook account has been hacked and stolen. My account has been stolen on Bobji. Please help me to recover.

[nova rapids]

@rigid kayak are you sure because the screenshot that you sent is just an internet connection issue

[rigid kayak]

@nova rapids I do not speak English, can you speak with me in Arabic?

[nova rapids]

@vagrant onyx
@elfin jackal
Can i talk Arabic with him

[elfin jackal]

@nova rapids sure, in DMs or the Arabic channel

[nova rapids]

@rigid kayak dm me

[nova rapids]

Oh my bad

[vagrant onyx]

@nova rapids its prefer to use English only

for other matter you can use Arabic channel

[nova rapids]

fixed

@rigid kayak try dm now

[rigid kayak]

@vagrant onyx

هل تستطيع مساعدتي

[storm flume]

Please do not use any other language aside from English in this channel, @rigid kayak. Refer to #613267301243944960 for language channels.

[nova rapids]

@rigid kayak dm me

أرسل لي رسالة خاصة ! @rigid kayak

In dms!!

[night cloak]

في حد

[nova rapids]

@night cloakyes

[night cloak]

Can you speak Arabic

[trail pendant]

How can I help you, @night cloak?

Send me a private message please if you want to talk in Arabic.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[heady maple]

Finally

[polar marsh]

@prime jay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@prime jay using VPN is not recommended

[prime jay]

But what of I'm in china

If i wanna play i need to use vpn

[nova rapids]

Vpn is not allowed @prime jay

[prime jay]

So how do i play?

[storm willow]

@prime jay

in Pinned message

[prime jay]

None of my friends play the chinese version and i can't log in to pubg global if i dont use vpn

[night cloak]

advised not to use vpn . if you're not that long in china, maybe just wait till u back to your home to play the game. @prime jay

[prime jay]

I live in china

[nova rapids]

@prime jay
I require playing the Chinese version of the game otherwise using vpn is not allowed

[dusty canyon]

Hi

[nova rapids]

@dusty canyon hi

[polar marsh]

@dusty canyon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[oak tartan]

Is there a limit on how much quick matches u can play?

[nova rapids]

@oak tartan can you be more specific

[oak tartan]

I’m trying to do a mission and it’s staying on the same number of each time I play a match

It stays on 783

[nova rapids]

@oak tartan have you tried restarting the game?

[vagrant onyx]

@oak tartan have you got some kills ?

this happen

if you try to do die early

Its might not count

[oak tartan]

Oh

[vagrant onyx]

@oak tartan you can always try the next day if you reach limit

[night cloak]

guys

[nova rapids]

Yes @night cloak

[night cloak]

phoenix os allowed?

Its android x86-64 OS for pc

[nova rapids]

@elfin jackal

[night cloak]

I saw many people playing on this OS

[elfin jackal]

it is, but you will be placed with emulator players.

[night cloak]

but when I tried playing my account has been fronen for 2 months

I didn't face emu detected

[ripe briar]

I dont see the red tickets I'm confused

[night cloak]

I was not comfortable and I lost my 64 level account

but after trying in new guest account i face emu detected

anyway to restore my account

[lament shell]

@elfin jackal We apologize for the inconvenience
I am a mobile player
My account was suspended for ten years when I signed out of the account, and the category was not subject to sweatshop.
Rating is not lost, I hope to help

[storm flume]

Please refer to this channel's pinned messages for further information, @lament shell:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

Guys please unba"n my account I didn't it will happen I also didn't want to cheat

I got new pc and after fps drop on gameloop emulator I changed to phoenix os

[night cloak]

So I didn't knew about emulator detected and it will cause my account frozen for 2 months

[lament shell]

@elfin jackal .؟

[night cloak]

@lament shell we just lost our accounts .. time to start from 0

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@lament shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[torpid sail]

What is this??????

I collect these

They get discarded

[vagrant onyx]

@torpid sail you might reached the limit for today

[torpid sail]

Oh my Lord I've been doin this for the past 3 hours

[vagrant onyx]

Wait till tomorrow
Or ask for friend for trade or to give extra unused part

[torpid sail]

Welp

[vagrant onyx]

@torpid sail yes

[torpid sail]

Okie

Thanks!!

[keen solar]

hey id like to thank the day developers for adding the in game crashes so much thos season

you really kmow how to.screw up a game, kudos

[normal fulcrum]

You can provide feedback and bugs on #old @keen solar

[deft timber]

Is there a way to find out - where I used my UC. Yesterday my UC balance suddenly disappeared and I don't remember buying any thing in game.

[normal fulcrum]

You can contact in game CS @deft timber

[night cloak]

Why PUBGM is not available in Hindi ?

[vagrant onyx]

@night cloak you can join the india server and ask why

in here #613267301243944960

[atomic forum]

Really need to get the comms glitch fixed

[slow tangle]

Hey is it possible for me to monetize the pubg mobile related videos on YouTube? Or if I have to have a license can you please point to the way I can obtain one

[blazing saddle]

You can monetize any videos on YouTube as long as your channel fulfills the monetization requirments, @slow tangle.

[slow tangle]

@blazing saddle thank you..
I was bit confused as some people were saying that since in EULA of Pubg mobile that it states non-commercial use.. It is against TOS of tencent? Any light on this factor?

[blazing saddle]

@slow tangle I don't have much knowledge about this. Maybe you can read the EULA for more information?

[slow tangle]

Sure I will read it properly and then if I have any further questions I will be here

[polar marsh]

@wheat prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[main pecan]

Guys

[vagrant onyx]

@main pecan hello

What is it ?

[polar marsh]

@main pecan:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[cosmic plank]

Why tf i only get silver from clasic and premium crate wtf openen 7 crates and all were silver no outfit or any clothes

7 in total of 3 days wtf and only silvers

[vagrant onyx]

@cosmic plank there no nothing can be done

Thats all about lucks

[cosmic plank]

I play for 2 years and have only 2 legendaries wtfffff im level 54 others friends play for some months and they have 3 or more legendaries

Wtfff

[steady laurel]

Hey guys.
I want to change my symbol with ∆

In game name

But its not working

Or not showing

What can i do now

Means i want to change like this AV∆RohitTHóR

[normal fulcrum]

@cosmic plank Items that you get in crates depends on luck. It has nothing to do with your rank, tier, level, how long you've been playing or how much do you play in a day

@steady laurel You need a rename card to change your ign. Be noted, it will accept only characters that are allowed in game or name won't get be changed

[steady laurel]

@normal fulcrum i have everything. Now ∆ symbol is not showing to me only. My teammates had done it before

[normal fulcrum]

@steady laurel You can copy your teammate's name and change it

[night cloak]

I have 1 problem with gameloop, standard engine...

[full eagle]

السلام عليكم

افتحو حسابي انا محظور

الوووو

[night cloak]

@night cloak you can go to #613267301243944960 and get the emulator role and ask is in emulator support for help

[full eagle]

ول دغدو زي

[night cloak]

Ok, thanks

[full eagle]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @full eagle. Remember to read through #faq before asking questions in the support channels.

[full eagle]

alo

[sacred stratus]

good morning

i have problem in game
can you help me to solve it ?

[vagrant onyx]

@full eagle english

[storm flume]

Please do not use any other language aside from English in this channel, @full eagle. Refer to #613267301243944960 for language channels.

[full eagle]

@vagrant onyx

ok

[night cloak]

@sacred stratus what kind of problem ?

[polar marsh]

@sacred stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[full eagle]

@night cloak

pleasce answer

[small olive]

@full eagle What is your issue ?

[full eagle]

bro

My account has been closed due to VPN

[polar marsh]

@full eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to subpoint 3.20 in #faq for further information, @full eagle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @sacred stratus.

[dim hollow]

@lime juniper i cant redeem . Verification code error occuring

[storm flume]

Hello, @lofty trail!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[lofty trail]

Which mod is here please reply

@light trout I'll show you live proof of the player hacking

[light trout]

You can report them with the proof using the above link. @lofty trail

[lofty trail]

@light trout the problem is that he's using weird characters in his name which I can't search, please help me

[light trout]

You can use the player ID.

[lofty trail]

@light trout how will I find the id if I can't search the name -_-

Oh NVM I found it

[light trout]

@dim hollow What is your player ID?

[lofty trail]

@light trout can you see the proof too please I request you

[dim hollow]

5180487430 @light trout

[light trout]

@dim hollow You can now check your in-game mail for the reward.

[dim hollow]

@light trout thx so much

[light trout]

My pleasure!

[dim hollow]

Ah a lantern item bad gift

I though it is a free coupon

[spice mesa]

just freaking died because of some issue you lazy devs cant fix after 3 updates. why do we keep constantly freeze? and no its not my device, no im not gonna clear my cache, no im not gonna go to the repair settings because I've done all that and i knew that its not gonna fix it anyways. stop making new outfits every 24hrs and fix yalls freaking game.

[night cloak]

And in the middle of the game I got disconnected

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

Do we get the bonus challenge voucher back if we don't play the match .....I clicked on 'ready' for the tdm challenge and then never pressed start cuz my teammates left.

[vital fulcrum]

i need a radeem code

to get the reward

[vagrant onyx]

@vital fulcrum redeem code are posted in #news

[vital fulcrum]

thx

[steady laurel]

@normal fulcrum thanks

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @vital fulcrum.

[hollow lava]

How to participate in Giveaway

Any update for Erangel 2.0

[vagrant onyx]

@hollow lava you participate in giveaway check here #668932560398843924

and for rule check #668926680110465096

[spring void]

@hollow lava no news regarding that yet

[gusty grail]

Anyone else find the brake button doesn't work well? Barely slows car, worse than reverse button.

[night cloak]

@spring void how about team in solo?

A lot of reports and nothing

[spring void]

@night cloak they also get actions taken against them just report and wait

[minor sky]

How to fix lag pubg mobile in 3GB ram phone

[normal fulcrum]

@minor sky Are you on iphone or android?

[minor sky]

Android

[normal fulcrum]

Best if you play pubg lite. Since pubg mobile will lag no matter what you try due to low ram capacity

[minor sky]

ok

[dusky spade]

any one can help me

[trail pendant]

How may I help you, @dusky spade?

[polar marsh]

@dusky spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[obtuse kestrel]

I lost my account on pubg mobile. How can I get it back?

[trail pendant]

How did you lost it, @obtuse kestrel?

[obtuse kestrel]

@trail pendant changed the phone, I forgot to register the account

[trail pendant]

Your profile isn't linked to one of your social media accounts, @obtuse kestrel?

[obtuse kestrel]

Am i connected now

[merry sandal]

What was your login method before, @obtuse kestrel?

[night cloak]

@merry sandal you cant protect database from hackers? 3 match 3 dead from hackers with esp run speed and full..we cant play anymore the game

[obtuse kestrel]

@merry sandal I entered from the guest, I registered the account, I thought I did not know, I tried to enter the account, when I received a new phone, I reset it on the old phone, now I was victimized, I deposited money into the game, it burns inside me

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[obtuse kestrel]

@merry sandalShould I assign the profile with ID

[normal fulcrum]

@obtuse kestrel Which device you used previously? Was it android or iphone?

[merry sandal]

This was posted in #news and in game on August 28, @obtuse kestrel:

Here is a reminder that we are going to discontinue support for guest login from August 31, 2019, 23:59 IST; and want to make the transition seamless for you. Please navigate to the Linked section of the game settings and click on the + icon. After that, choose the preferred login method and complete the process to migrate your guest account to the new login method.

If you failed to link your account to one of the platforms available, it is unfortunately lost.

[obtuse kestrel]

@normal fulcrum I was using Android

[night cloak]

bla bla bla only.. protect your database one time or remove noobs devs idk why you let ..i report every day but never you take action..sorry but we cant play anymore..all my friends leave mobile ..why we paid season and box ? idk why im here .. from season 5 every match killed me hacker..only hacker.we cant go up my rank.. protect your database simply,but you cant with them devs..sorry im out.

[normal fulcrum]

So did you used guest account in old device? Or did you used Facebook or Google to log in?

[obtuse kestrel]

But I invested so much money did they all go to no avail

[normal fulcrum]

Can you answer my above question @obtuse kestrel?

[obtuse kestrel]

@normal fulcrum I did not know when I logged in from the guest, I thought it was being recorded

[merry sandal]

That is not that simple, @night cloak. New cheaters pop in everyday. However, the anti-cheat system keeps improving frequently. Elimination of cheaters isn't an instant process. It takes time.

[night cloak]

you let hackers join in your database..

[normal fulcrum]

@obtuse kestrel So when you tried logging-in in your new device, you didn't get your last progress

Right?

[round spear]

The cod is not working

[trail pendant]

The Database is certainly secure @night cloak, and as Arsalan said, the anti-cheat system keeps improving.

[obtuse kestrel]

@normal fulcrumYes, I already started the game for 2 seasons I cannot enter since the 5th season

[night cloak]

so much money and you can't drive them away forever,rly not allowed !

[normal fulcrum]

Can you explain @obtuse kestrel?

[trail pendant]

You need to type the verification code correctly, @round spear.

[obtuse kestrel]

@normal fulcrumWhat should I explain?

[normal fulcrum]

The thing you said about season 2 and season 5

[round spear]

@trail pendant I copied it from #news and past it there

[normal fulcrum]

Make sure your character ID is correct and code is entered correctly. Make sure there are no spaces before or after code

[round spear]

I did but still not working

[merry sandal]

Please give it one more try, @round spear.

[night cloak]

maybe you guys need new devs that do not deceive you idk.got tired !! i cant paid and kill me hacker..i report and nothing...take it seriously

[static cosmos]

What's the max screen size allowed in LAN events

[trail pendant]

that what I meant, @round spear.

[round spear]

@trail pendant yeah I know and there wasn't any space

[trail pendant]

DM me your Character ID to redeem it for you please, @round spear.

[merry sandal]

You have already been answered, @night cloak. If you keep on going, we'll be forced to mute you.

[normal fulcrum]

Try again @round spear. Refresh the verification code once before entering code

[round spear]

@trail pendant one minute

[trail pendant]

Take your time.

[obtuse kestrel]

@normal fulcrumI started the game exactly 2 seasons, I had nothing until 5 seasons, my phone broke down, I bought another phone, I could not enter the game.

[round spear]

@trail pendant I sent you my character ID

[normal fulcrum]

Than you most probably used guest account. Guest account is saved on your device, if the data is deleted due to any reason, all progress is lost. So nothing can be done unfortunately @obtuse kestrel

[obtuse kestrel]

@normal fulcrumCan nothing be done?

[static cosmos]

What's the max screen size allowed in Tournaments

[merry sandal]

If you're referring to PMCO, @static cosmos, please ask it in #pmco.

[static cosmos]

Any official pubgm Tournament

It wil be same i guess?

[obtuse kestrel]

@merry sandal I have one more account, I saved it, I do not know what e-mail it is.

[modest ibex]

Is erangel 2.0 coming?

In mobile

[merry sandal]

Please refer to this, @obtuse kestrel:
https://tencentgames.helpshift.com/a/pubgm/?s=account-statistics-rank-rp&f=what-should-i-do-if-i-lost-my-account&l=en

Yes, @modest ibex. As to when, we do not know as of yet.

[modest ibex]

Ok thanks

[dense dock]

any way to report hackers outside of the manual button in game? somewhere where i can upload a footage of em as well?

[storm flume]

Hello, @dense dock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dense dock]

ty :)

[copper ledge]

How did I get my account back?

[keen vigil]

@copper ledge Do you mean, how do you get your account back?
Please give more details about your concern.

[copper ledge]

@keen vigilIf I lost my account, I will give you the ID, but I do not know which account I have transferred to in general

@keen vigileven my account clan

[keen vigil]

You don't know what happened to your main account?
For example: you logged into a new game account and you can't remember wich social media account that you ve linked with main game account?

Please Excuse me, I don't understand your question/issue, would you please reformulate it in another way!?

[copper ledge]

@keen vigilI connected to gmail but I reset the phone so gmail disappeared and you don't know which gmail is registered

[keen vigil]

Ah i see, you can't remember your gmail.
Do you have at least it's name?
Go to gmail and try to recover your account For example if you forgot password click that option when it appears it will allow you to reset password.

You can also try contact costumer service in game settings (basic) then ask about your gmail.

[subtle stump]

How much will 9.99$ be with taxes if I purchase 660 UC?

[little forum]

@subtle stumpu can try midasbuy it's officially and u will get more UC as compared to in-game purchase

[blazing saddle]

It depends on the region from where you are making the purchase, @subtle stump. You will have to check it in-game before making the purchase.
Normally having 50 cents extra for taxes should be sufficient.

[subtle stump]

@little forum Midasbuy needs Paypal or Credit cards or smth

I have none

@blazing saddle ok Ty

[polar marsh]

@formal oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@clever copper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hasty belfry]

@blazing saddle remember you told me to try playing on another connection when I explained my issue? i Did, a lot of times, and j still get the same issue

[hollow lava]

Anyone tell me 0.17 update Release date

Tell me

Please

[nova rapids]

@hollow lava >> #news

[night cloak]

How do I fix this problem cos I wanna buy rp

[storm flume]

We currently do not have a specific release date for the upcoming update, @hollow lava. Once we do, we will publish further information in #news.

[trail pendant]

Did you contacted the customer service in-game, @night cloak?

[night cloak]

@trail pendant not yet I'll do that now thx

[hollow lava]

My prime plus offer is not available in my pubg game Actually last few months I am purchase prime plus offer with Refund and few days later my prime plus offer is not Available in my pubg game
Player Name Is Malik
Player I'd 5325429496
Please Enable my prime plus offer
I am very thankfull

[trail pendant]

You're more than welcome, @night cloak!

[hollow lava]

Please Help me

[nova rapids]

@hollow lava are you on android or ios?

[hollow lava]

@nova rapids android

[nova rapids]

Are you activating the autopay for the subscription or you do iy manually @hollow lava

[hollow lava]

@nova rapidsActuly my account is use my Friend

[nova rapids]

@hollow lava your friend use your account?

[vague sigil]

I have a question, so I see people on imgur selling PUBGM accounts, do yall stop it or because like, my brother just bought a pubgm account

[nova rapids]

@vague sigil in this server?

[hollow vault]

"imgur"

[vague sigil]

Yea

I searched it up

[small olive]

It is not allowed to sell or rent PUBG account.

[vague sigil]

Yea but like, you know how their is ppl currently selling some

[nova rapids]

@vague sigil if you have a clear evidence of them selling in this server >> #discord

[keen vigil]

You can email tencent at [e-mail]. @hollow lava

[vague sigil]

Aight

My brother litreally searched this up

I told him to stop

He said “i wanna be rich ok”

[keen vigil]

@vague sigil Trading accounts is against the TOS, feel free to report us regarding this matter, deeply appreciate your report.

[nova rapids]

@vague sigil that's a very popular problem but buying pubgm acounts is illegal

[vague sigil]

Oh

Alright ill report

Time to break up the deal between my friend and my brother

[nova rapids]

Yeah if you think that's can help @vague sigil

[lethal belfry]

Anyone having login problems 😒

[vague sigil]

Nope

[nova rapids]

@lethal belfry can you be more specific

[night cloak]

What other ways can I buy uc like without purchasing ingame like is there any legit websites by pubg I can purchase from

[lethal belfry]

This my 10th consecutive 300sec wait

[hollow vault]

@night cloak midasbuy

[nova rapids]

@night cloak currently don't make any purchases till the problem id solved

[hollow vault]

or u can go on official pubgm site and it will redirect u to midasbuy.

[nova rapids]

@lethal belfry check your network

[lethal belfry]

@nova rapids network is good bro

[hollow vault]

try reparing the game ? @lethal belfry

[keen vigil]

@lethal belfry it's temporary, just be patient.

[night cloak]

@nova rapids I reported issue with customer support they said to talk Google play about and I did and they said its the game that's having the issue not my Google play

So how do I get the issue fixed

[nova rapids]

Need to wait 300 sec then restart the game @lethal belfry

[lethal belfry]

@keen vigilbut I wanna go kill somebody

[nova rapids]

@night cloak you using android?

[night cloak]

@nova rapids yes

[nova rapids]

@night cloak you didn't lose the money?

[lethal belfry]

@nova rapidswill also try that man

[night cloak]

@nova rapids no I can't make any purchase it's say account at security risk

[nova rapids]

@lethal belfry and tell ne if it works

[keen vigil]

Please do as i said, @night cloak.
Contact the Tencent team via their email.

[night cloak]

@hollow vault I search midas buy but so many website each with different currency which ones real I don't want to get scammed

@keen vigil I did they said contact Google play which I did and they said its pubg no my Google acc

[keen vigil]

He already mentioned to go to Tencent main website then they will redirect you to the REAL one. @night cloak

[night cloak]

@keen vigil ok

@keen vigil do u have link pls?

[keen vigil]

Sure.

[nova rapids]

@night cloak currently pubgm mobile and iTunes are having a purchasing problem and i think they disactivated the purchasing for now .
Just know that you can always contact:
[e-mail]

[hollow lava]

Sir my account was using and I did not know anything about this, please my account will be sealed up to be restored to Param Plus.

[blazing saddle]

@hasty belfry Can you explain the issue again?

[nova rapids]

@hollow lava can you send the purchasing history pls?

[torpid storm]

Why event not started??

[spring void]

@torpid storm which event?

[keen vigil]

https://www.midasbuy.com/ot/buy?appid=1450015065 @night cloak

[torpid storm]

Red packets

[spring void]

The red packet drop for today was from 12 UTC @torpid storm

This time was for yesterday

[vagrant onyx]

@night cloak use only mediabuy

[hasty belfry]

I'm playing, and a of a sudden i get a tab saying something like: "match server timed out" then, it kicks me off the match I'm playing, unless i restart the game

[nova rapids]

@hasty belfry that's an internet problem.
Check your internet network status,restart the game and see if it works

[blazing saddle]

@hasty belfry Did you check the #faq?

[hasty belfry]

dude, everything else works in the meanwhile. pubgm works too, right after i restart

||which subpoint pls||

[hollow lava]

@nova rapids Because my friend is use Refund offer

[nova rapids]

@hollow lava if he refunded the offer the prime will be automatically cancelled .

[hollow lava]

@nova rapidsBut my prime plus offer is not available in my pubg game

[spring void]

@hollow lava could you explain fully what is the issue?

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @hasty belfry. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[nova rapids]

Good point ToRoid

[hollow lava]

@spring voidSir my account was using and I did not know anything about this, please my account will be sealed up to be restored to Param Plus please I am really sorry sir I am really sorry please Enable my prime plus offer.

My player Name Is Malik

Player I'd 5325429496

[nova rapids]

@hollow lava because you refunded the offer

[hasty belfry]

it's not any of them lol. i tried another network, everything else works just fine.

[storm flume]

You can contact the customer service via the game settings, @hollow lava. Refer to subpoint 5.3 in #faq for further instructions.

[spring void]

@hollow lava Dm me the issue in your local language

[hollow lava]

@nova rapidsany solution

[lethal belfry]

@nova rapidsHoly shiz man it worked ... See you on the other side

[spring void]

Hindi/urdu

[nova rapids]

@lethal belfry hehe solider
See ya there

[hollow lava]

@spring void Bhai ap ki Urdu aty ha

[storm flume]

Please do not use any other language aside from English in this channel, @hollow lava. Refer to #613267301243944960 for language channels.

[nova rapids]

@hollow lava send him a private message

[lofty trail]

@spring void when will crew challenge start?

[spring void]

I dont think there is any information about it yet

[hollow lava]

@nova rapidsok

[spring void]

@hollow lava English only here, i have read your message and will reply in dms

[nova rapids]

[hollow lava]

@spring void dms mean

[spring void]

Private messages/ direct message

[nova rapids]

Not to me
To >>@spring void
@hollow lava

[hollow lava]

@spring void please Help me

[spring void]

@hollow lava wait

[nova rapids]

Tell him in hindi to dm you proplays

[spring void]

@nova rapids dont worry about it, that is done

[nova rapids]

[hollow lava]

😫 😫

[finite timber]

5260433643
5677887994
5674553143
5690916957 <<<<<<<< Report all this id pleas !!
all them hackk

[storm flume]

Hello, @finite timber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[nova rapids]

@finite timber
If you have a clear evidence of them hacking
http://cheater-report.pubgm.cc

[storm willow]

@nova rapids the bot already answered so it isn’t necessary to repeat 🙂

[nova rapids]

@storm willow i was typing while the bot send it i didn't see it

[night cloak]

What's the fastest way to level up in pubg

[storm willow]

@night cloak keep playing classic n arcade

[torpid quest]

Can you pay someone else’s subscription for prime still?

[storm willow]

use 2x exp card

[night cloak]

@storm willow is there xp limit per day like BP limit?

[torpid quest]

Can you pay someone else’s subscription for prime still?

[night cloak]

@torpid quest 1 apple/google account = 1 subscription.

[storm willow]

@torpid quest the subscriptions are added to the owners mail ID, so it’s better to Activate on his own device

[torpid quest]

So if a friend wants to they can’t send me a prime

?

[night cloak]

It's a subscription service, not an item.

Like your friend cannot gift you 1 month of broadband service.

[torpid quest]

Oof

[storm willow]

Only RP is giftable, you can ask him to purchase you Store gift card and activate your self

[torpid quest]

I guess I have to give my profile and hope to not get scammed

[storm willow]

either google or AppStore Gift ard

@torpid quest Do not share Credentials. It’s highly not recommended

[torpid quest]

Mk

[storm willow]

you will come here later saying my account is hacked stories lol.

[torpid quest]

Lol

[nova rapids]

Yup like he said

[surreal basalt]

in which level i start getting in the region leaderboard

[night cloak]

When your tier is gold or above, @surreal basalt.

[surreal basalt]

im a conq lad

and my level is 30

and im not getting ranked

[night cloak]

Then, you meet the requirements.

Can you share a screenshot?

[surreal basalt]

screenshot for what

[night cloak]

Of your score in your region.

[surreal basalt]

Aight, give me a minute

[lethal belfry]

@nova rapidsits back dude like what the heck

[nova rapids]

@lethal belfry the same problem?

[lethal belfry]

Yh bro

[nova rapids]

What device are you using?

[lethal belfry]

@nova rapidsRedmi S2👀

Trying out your method again

[nova rapids]

Can you check if there is any other apps in the background using the network @lethal belfry

@lethal belfry yeah try it and tell me if it works

No links

[weak turtle]

Pubg doing nothing

[nova rapids]

@weak turtle
http://cheater-report.pubgm.cc

[lethal belfry]

@nova rapids

Internet speed too

[night cloak]

@lethal belfry What is your region? Can you try using WiFi or hotspot from a different phone?

[lethal belfry]

Ok lemme try that @night cloak

[night cloak]

@crisp sundial! Yes, don't use it.

[nova rapids]

@crisp sundial you are not muted

[night cloak]

@crisp sundial You triggered the bot.

Don't worry about it. Just read my previous message about gfx.

@crisp sundial You can try our lite version. It was made for low end devices.

[sleek tulip]

is the Middle east server getting hanged or crashed, i've experienced 3 games in which i was stuck on load screen today.

[nova rapids]

@sleek tulip Do you have a good internet connection?

[sleek tulip]

yes i do @nova rapids

[nova rapids]

Try restarting the game @sleek tulip

[sleek tulip]

my teammate also faced the same issue and he is in another city right now

have restarted each time 3 to 4 attempts each time

[nova rapids]

Can you screenshot the screen? @sleek tulip

[sleek tulip]

you mean the loading screen

[nova rapids]

Yes

[sleek tulip]

i checked my gallery to see if i took one and i didn't it stops at 70% loading after starting the match and before spawn area

we are playing classic tpp squads

in middle east

[nova rapids]

@sleek tulip which country u are playing from?

[sleek tulip]

Pakistan

[nova rapids]

I recommend reinstalling the game @sleek tulip

[spring void]

@sleek tulip do you mean the error Match server did not respond?

[sleek tulip]

@nova rapids i'll try the routine repair first, if that doesn't work then i'll try the other

@spring void no

[spring void]

@sleek tulip then what is the exact error?

[sleek tulip]

is the Middle east server getting hanged or crashed, i've experienced 3 games in which i was stuck on load screen today.
@sleek tulip

i checked my gallery to see if i took one and i didn't it stops at 70% loading after starting the match and before spawn area
@sleek tulip

[spring void]

Not sure, i am from the same country but facing completely another error on middle east server, try reinstall and repair. If you still face it you can report in #old @sleek tulip

[sleek tulip]

doing the routine repair, reinstalling the game would be a hectic and time consuming matter. but lets see, i hope it doesn't come to that

[nova rapids]

Good after you do tell us if it works @sleek tulip

[sleek tulip]

@nova rapids sure

[weary forum]

Can I play with a Bluetooth headset?

Or I will get banned

[nova rapids]

@weary forum yes

You can

[weary forum]

I can use it without getting banned

[nova rapids]

Yes @weary forum

[weary forum]

Ok thx

[nova rapids]

No problem

[wind crest]

hello can i talk to someone in support team ??

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wind crest. Remember to read through #faq before asking questions in the support channels.

[nova rapids]

@wind crest yes

[polar marsh]

@wind crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[frail bay]

Good day PUBG

Hi
I am Adel one off your Soldiers I am playing PUBG mobile from the beginning of the game
And never stopped
I have problem I need your help please
My account one Facebook was hacked and the hacker take over Facebook and take my PUBG account
He hacked my account on 12/31/2019 At 15:00 PM
My account is linked with Facebook account and Twitter
Twitter is still with me but Facebook is not
The hacker knows that I can log with Twitter and he log into Vietnam version and you know Vietnam version with out Twitter and I can’t login to my account
I know you have a lot off players and I am one of them
I have Proves it is my account and I did spend my money and time in the account my account from Season 2 and it very Rare account I have bills and I have Pictures that is very old for my account and currently I can prove by give you some videos and pictures and bills and receipt

The hacker is playing with my account now
And he log to Vietnam version I am asking to help me I am playing PUBG for 2 years at less and these first time account log to Vietnam version you can see the hacker is deleted all my friends
I not asking to give me some account it’s my account I can give you all bills for my account and he can’t

PUBG account:
ID-573573821
Name :55『JB』RÄJJ

[trail pendant]

@frail bay ,Please refer to https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[frail bay]

Can I log into Vietnam version with Twitter?!

[blazing saddle]

@nova rapids I think I warned you about it earlier. Kindly read the support guidelines pinned in this channel before jumping in to help out users. It creates more confusion rather than helping out a user when more than one people are trying to help out.

[storm flume]

We provide support only for the global English version of PUBG MOBILE here.

[blazing saddle]

@frail bay ^

[nova rapids]

Ok

[blazing saddle]

@astral gale Use #discord. Send a screenshot eveidence of the report and 18 digit user ID.

[nova rapids]

@bright gale >> #discord

[solemn yacht]

this game needs a anti theif that stop people from hacking you

[blazing saddle]

@bright gale Use #discord.

[frail bay]

I spend around 5000$ in my account and I get no help when I need it

We need Actually support for the game

[vagrant onyx]

@frail bay your case is to download

Vn version and ask them to transfer data back to global

[blazing saddle]

@solemn yacht Social media security is users own responsibility. Users get hacked or get their account compromised only when their social media accounts are affected. It is not directly related to the game.

Anyway, you are free to post feebacks in #old.

[vagrant onyx]

ones done contact global version and ask them to revoke access of facebook @frail bay

This process might be long and take time

[polar marsh]

@light tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[solemn yacht]

so if he cant get his acc back can he sue

[keen vigil]

Cyber criminality is almost impossible to sue. @solemn yacht

[vagrant onyx]

@solemn yacht people should not share any info of email and password to someone or website and should use strong password ( that highly recommended )

[solemn yacht]

but if they didn't how to people get their acc hacks maybe

[blazing saddle]

By contacting the respective social media which was affected and get back access to the social media account first, @solemn yacht.

[frail bay]

I am so sad to lose my account

[solemn yacht]

also i reported about a bug that happened to a room card of any kind when will it be looked at

[vagrant onyx]

@solemn yacht if you have video or screen shoot share it on #old for now

[frail bay]

And PUBG just looking for many!!!!!

[vagrant onyx]

@frail bay ask support to block access of facebook

[frail bay]

I did asked

[vagrant onyx]

@frail bay look

@frail bay i am sorry for your account but the truth is i don’t think there is solution

[oak oasis]

Howdy, everybody!

[frail bay]

All I got BoT Really

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[frail bay]

No Actual help From PUBG

[lethal osprey]

Hello I need assistance please I am girl

[frail bay]

Bad support

[lethal osprey]

They hack me

[vagrant onyx]

@frail bay bot might access you

we don’t have contact with developer

[keen vigil]

@frail bay

[lethal osprey]

Anyone can help me??

[nova rapids]

@lethal osprey global version?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lethal osprey. Remember to read through #faq before asking questions in the support channels.

[lethal osprey]

Yes

[keen vigil]

How can we assist you?

[trail pendant]

Someone hacked your account, @lethal osprey?

[polar marsh]

@oak oasis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lethal osprey]

I am girl yes I connect with my account with Facebook someone hack me and make Twitter and he is connect from Twitter he is from Indonesia when I go to play he is log in and take me off from game I have picture when he is online and send message on my freind to sell them free uc she want scam then please help mme

[storm flume]

Please refer to this channel's pinned messages for further information, @lethal osprey:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[blazing saddle]

@lethal osprey Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[lethal osprey]

I am so sad all day I cry

[solemn yacht]

why did couldn't i type

[keen vigil]

Type where?

[lethal osprey]

Please @keen vigil @blazing saddle

[blazing saddle]

@lethal osprey Did you check the link?

[solemn yacht]

i had no permission to ype but now i do

[trail pendant]

Here is a slowmode enabled.

[blazing saddle]

@solemn yacht In #old? The channel has a 6 hour slow-mode enabled to avoid spam.
You are requested to send your feedbacks or bug-reports in a single detailed message.

[lethal osprey]

What to check

[trail pendant]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984, @lethal osprey .

[lethal osprey]

Why send me discord??

[vagrant onyx]

@lethal osprey this will help you

[solemn yacht]

ok i posted it now @blazing saddle

[trail pendant]

Click on this link to get the support from the social media linked to your PUBG Mobile account, @lethal osprey.

[lethal osprey]

I do it but nothing

@trail pendant help mm please

All day I cry

@blazing saddle

[blazing saddle]

@lethal osprey It is a problem of your social media accounts, and not related to the game directly.

We are unable to assist you in anyway regarding this issue other than directing you to the proper support links.

[lethal osprey]

@blazing saddle this photo who send @trail pendant can disable Twitter from. Game?

[blazing saddle]

Do you still have access to the game account?

[lethal osprey]

Yes it's mine I connect it with Facebook

[vagrant onyx]

@lethal osprey i told you what to do

[blazing saddle]

Yes, you can follow the steps in the picture above, then.

[lethal osprey]

This guy make Twitter

@vagrant onyx I don't understand?

[vagrant onyx]

@lethal osprey if your account is hacked and linked will be big problem

[lethal osprey]

I can speak with a real guy on support on pubg or only with bots off look

I go to connect and he is inside now hacker he

[vagrant onyx]

@lethal osprey i cant till you 100% correct answer

[blazing saddle]

@lethal osprey Contact the in-game support regarding the issue. Follow the steps given in the image sent above and try to request an access revoke to Twitter.

[lethal osprey]

I am on game now customer support

[night cloak]

When erangel 2.0 coming to pubg mobile

[blazing saddle]

Keep an eye on #news, @night cloak. Currently no such public information will be available and will be posted there once it is released.

@small stag Nope.

[night cloak]

@small stag yea brother u are right

[blazing saddle]

No worries. Kindly take discussions to #pubg-mobile.

[night cloak]

Why my messages are deleting this also cheating with us

[blazing saddle]

@lethal osprey You have already been answered. Kindly do not repeat questions.

@night cloak Read previous message.

[pure epoch]

any arabic support here?

[trail pendant]

How may I help you, @pure epoch?

If you can't talk in English here, you can send me a private message in Arabic.

[lethal osprey]

So big company like pubg and doesn't have a phone to call them or messenger to speak with them we are serious???

[storm flume]

You can contact the customer service via the game settings, @lethal osprey. Refer to subpoint 5.3 in #faq for further instructions.

[tidal dock]

I m not able to login my game id.. becoz my fb nd Instagram has been disabled... So please help me out nd transfer my pubg account from Facebook to gmail

@pure epoch

@vagrant onyx

[copper ledge]

Hi

[tidal dock]

@blazing saddle

[blazing saddle]

Yes, @tidal dock?

Contact Facebook support, @tidal dock.

We are unable to assist with such issues.

[warm knot]

sir he just want link his account with gmail can you help out in such situation so he can login with Gmail have all.
he have all proofs that you'll need
@tidal dock
@blazing saddle

[grand mesa]

HI

Where can I file a report?

[blazing saddle]

Contact the in-game support, @warm knot.

Also, accounts once linked cannot be unlinked.

@grand mesa Report regarding?

[warm knot]

@blazing saddle
sir that takes too much tym he have to play pmco matches

[blazing saddle]

We cannot provide any help regarding such issues, @warm knot. Kindly refer to this message:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[grand mesa]

teaming in solo

i have Video

[storm flume]

Hello, @grand mesa!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@grand mesa send it to the link and report them from there profile

[night cloak]

Is there a block option

For players

[blazing saddle]

Can you elaborate, @night cloak?

If you wish to block an ingame friend from sending messages there is a block feature in the message tab.

[night cloak]

Sry for making it confusing but u answer my question tho @blazing saddle

[blazing saddle]

No worries.

[night cloak]

Rp missions don’t count in war right

[blazing saddle]

Yeah. They don't count in TDM and war modes. It is advised you complete them in Classic TPP modes.

[night cloak]

Unless it says to play a certain amount of games in tdm/arena

[blazing saddle]

Yeah.

[silent magnet]

Guys

[night cloak]

If it’s play 5 matches in arcade do sniper training count as well @blazing saddle

[polar marsh]

@silent magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@night cloak Yes.

[night cloak]

Sry for bothering you tho

[blazing saddle]

No problem. We are here to help, @night cloak. 😉

[polar marsh]

@topaz wave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz wave]

your system in sleep pubg

[storm flume]

Hello, @topaz wave!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[blazing saddle]

@topaz wave Your query about cheaters was already answered multiple times. Kindly do not bring the same questions again and again.

[polar marsh]

@tame horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz wave]

i will bring the sme question because the company in sleep and watch the hackers we need action from the pubg

[blazing saddle]

This is not a complaining or ranting channel. Do as you have been directed earlier to report the cheaters, @topaz wave.

Leave the rest to the system. As I had said earlier, the system get thousands of reports everyday and it takes time to process these reports.

@tidal garden Yes?

[tidal garden]

Ne

[blazing saddle]

@tidal garden Do you require any help?

[tidal garden]

Türkişh @şükrü türkişh

[storm flume]

Please do not use any other language aside from English in this channel, @tidal garden. Refer to #613267301243944960 for language channels.

[hoary spoke]

Hello I have a bug with uc I want to report it

[nova rapids]

@hoary spoke sure

[hoary spoke]

I did not get three tips from this new season shopping event and I got 600 tips

When will I be helped?

[nova rapids]

@hoary spoke be free to report it in >> #old just make sure you include much information possible about the bug because it's 1 message in 6 hours and ofc you can edit it .

[hoary spoke]

Yes

[onyx cairn]

Check #news regarding purchasing issues. @hoary spoke

[hoary spoke]

@onyx cairnI am Turkish, there is that activity

[onyx cairn]

Send a Screenshot in here, please.

[dusty moth]

Anyone can help me

[finite hemlock]

His account got stole, do some magical command @keen vigil

[dusty moth]

Someone stole my account

[nova rapids]

No @finite hemlock

[dusty moth]

Anyone can help me?

[red stratus]

What about Crew Challenge???

[dusty moth]

@finite hemlock you can help me?

[finite hemlock]

@dusty moth just wait Patiently for a response, someone will help you soon.

[nova rapids]

@dusty moth
It's your responsibility to protect your account

[lost lion]

this is normal? killed my whole squad with 1 spray. the madman has a 23 slaughter rate.

[dusty moth]

@nova rapids I know but hacked my account

[nova rapids]

@dusty moth
We can't help you with that

@lost lion
http://cheater-report.pubgm.cc

[dusty moth]

@ Why

[lost lion]

Thanks

[nova rapids]

@dusty moth pls check pinned messages on this channel

[dusty moth]

Ok thanks 🙏🏻 @nova rapids

[nova rapids]

No problem mate

[keen vigil]

@dusty moth Give more information about your problem please what account in game or social media account

[dusty moth]

i can cull you? @nova rapids

[nova rapids]

No but you can dm @dusty moth

[dusty moth]

dn what is this?

[nova rapids]

Private message @dusty moth

[keen vigil]

@dusty moth answer me.

@red stratus what do you mean?

[foggy notch]

Can i remove all my fb friends from my friends list

[keen vigil]

If you want to yeah @foggy notch

[red stratus]

@keen vigil when registration to Crew Challenge will open???

[keen vigil]

Such information will come in game, we do not know.

[red stratus]

@keen vigil Crew Challenge is not going to close?

[keen vigil]

Where did you hear such information?

Of course not.

[reef forge]

hi

[keen vigil]

Hello, please read pinned message.

[storm flume]

Please refer to this channel's pinned messages for further information, @reef forge:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[keen vigil]

ArcNyte message.

[reef forge]

@keen vigil where

[red stratus]

@Céline#6969 it’s just that registration doesn’t open for a long time, before it was much earlier, before the end of the season, and now a lot of time has passed since the start of the new Royale Pass)

[keen vigil]

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[nova rapids]

@reef forge

[reef forge]

😭😭😭

but pubg must add that thing like the korean did

[empty heron]

@foggy notch remove friend via facebook and they'll be removed from your in-game friend list too 🗿

[nova rapids]

Big brain @empty heron

[empty heron]

@lost lion that's a bronze league player. Obviously a returning player too. Having a 23kd in 6 games in bronze league is very simple but there could be a chance of him using some third-party tool. Always spectate before reporting

[atomic forum]

Yea I always wondered if once you bind your account to Facebook if there was a way to unbind it🤷‍♂️ apparently not

[spring yew]

there is no way to unbind it.

[nova rapids]

@spring yew no you can't

[spring yew]

@nova rapids i was answering the message of the user above

[nova rapids]

Ah okay

[spring yew]

and that's what i said above as well (: that you cannot unbind it.

[quaint karma]

Hi anybody from pubg support

I want to know about my pmco rooster

[hoary spoke]

@onyx cairn

[nova rapids]

@hoary spoke is that the global version of the game?

[hoary spoke]

@nova rapids yes

[nova rapids]

What's the problem @hoary spoke

[hoary spoke]

@nova rapidsI am Turkish and there is a new season shopping activity in the Turks, I bought 600 tips but I can't buy the new season shopping events.

[nova rapids]

@hoary spoke i don't have any information about this event pls wait till a mod , admin or a contributor see your message

[hoary spoke]

Yes

[nova rapids]

Thank you

[elfin jackal]

Hm... so you buy UC then you get UC?

[hoary spoke]

@elfin jackal Yeah I got it but it didn't come

@elfin jackalWhen to fix the problem

[elfin jackal]

I have no info on that.

[nova rapids]

@hoary spoke are you using an iPhone?

[hoary spoke]

No general mobile 8

@elfin jackal

[nova rapids]

You got a message like that ? @hoary spoke

[elfin jackal]

Apologies,but I have no info on that.

[hoary spoke]

@elfin jackalSo what will happen now?

[nova rapids]

@hoary spoke did you got something like the screenshot above?

[hoary spoke]

@nova rapids nothing like that

[opaque sluice]

Hey, please unlink my account?

[nova rapids]

Oh then sorry

[opaque sluice]

On Twitter, my account was permanently suspended

[nova rapids]

@opaque sluice No you can't
Once you account is binned to a sm acc you cannot unlink it

[opaque sluice]

What should I do

[nova rapids]

Suspended by pubgm? @opaque sluice

If so read the pinned messages on this channel

[polar marsh]

@opaque sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

how do i fix this i already enabled permission

dm please

[winged umbra]

How to get material to get those permanent outfits? Are there any specific drop locations where the material appears more often? I have played 10 classic matches and only found 2 materials :/ If anyone knows do share

[nova rapids]

@night cloak try restarting the game

[night cloak]

i did a couple of times sir

[nova rapids]

Can you confirm that you enabled the permission pls? A screenshot will be good @night cloak

[night cloak]

okay

look sir

@nova rapids

[vagrant onyx]

@night cloak hey there

Do this

[night cloak]

?

i feel so bad i just bought this phone

[vagrant onyx]

log out from your account is possible

( than press the repair button )

and try again

if not worked

delete the game

Go on settings in your device

do rest all settings

log from your account and log back in

download the game ( make sure you have good connection and enough storage )

and look if worked

@night cloak

[night cloak]

no sir

[opaque sluice]

My Twitter account, which has been closed, is linked PUBG @nova rapids

[night cloak]

literally can't open it

It's stuck in this area it says enable storage permission even though i did

[vagrant onyx]

@night cloak do what i told you

[night cloak]

i reinstalled a couple of times 😫

[vagrant onyx]

@night cloak rest all settings ( will fix must common )

[nova rapids]

Have you installed the game from other place than the play store/ app store because that problem happened when you do so .
@night cloak

[night cloak]

Play store only

[nova rapids]

@night cloak do what @vagrant onyx says it will help

[vagrant onyx]

@night cloak than disable storage access and open the game

if not worked than enable and open the game again

[opaque sluice]

‏ My Twitter account, which has been closed, is linked PUBG

[vagrant onyx]

@opaque sluice closed explain ?

[night cloak]

i clear data and removed permissions and now it's just black ot doesn't show the tencent thing

@vagrant onyx @nova rapids

[polar marsh]

@opaque sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@vagrant onyx @nova rapids still the same 😭

[spring barn]

When going for Pacifist title we can deal damage or not ? (Not killing just damaging so enemy dies of playzone)

[nova rapids]

@night cloak what device are you using?

[night cloak]

moto z2 play

4/64
so im not full storage

[vagrant onyx]

@spring barn deal damage and take damage will work ( but if you kill you have to start again )

[spring barn]

Ok

[nova rapids]

@night cloak
Tried restarting the phone and using different network?

[night cloak]

i have wifi only

also i think its not online problem

[vagrant onyx]

@night cloak must the phone number i told you before

Have you done rest all settings

[night cloak]

reset settings where?

[vagrant onyx]

turn off all permission for storage access

@night cloak on settings

[night cloak]

for pubg?

[nova rapids]

Yes @night cloak

[night cloak]

still same

i allowed in game and it showed dis again

[vagrant onyx]

@night cloak disable it and open the game

[nova rapids]

You just installed the game? @night cloak

[vagrant onyx]

Your device settings might have problem

[night cloak]

still same

😫 😩

i just installed

new phone

[vagrant onyx]

@night cloak either you do rest all settings ( if not worked )

Backup your device and do wipe all settings and data

[nova rapids]

@vagrant onyx
Is clearing the game data reccomend?

[night cloak]

if i reset factory this phone

will it work

[vagrant onyx]

we all ready explain to you @night cloak

[night cloak]

i only have pubg app

[night cloak]

yea but its not working 😩

[vagrant onyx]

@nova rapids that not effect and yes

[nova rapids]

Clear data
Restart the game and see @night cloak

[vagrant onyx]

@nova rapids is him using the official source to download the game

[nova rapids]

As he said yes @vagrant onyx

[night cloak]

i allowed permission and it showed again

oh my god 😫

[nova rapids]

Because a lot of ppl i know had the same problem because they Installed the game from a non official source

[night cloak]

i did on ply store

but it glitched

when i reach 100% it donloaded again

like reset

[nova rapids]

The only thing left is reinstalling the game @night cloak

[night cloak]

i did that

so i must wipe the phone

like factory data

my apps keeps stopping also

rlated to google

ok im wiping my phone

[vagrant onyx]

@nova rapids @night cloak if he did reinstalling might not fix

( maybe there is corrupted file
Or on his device settings )

best way is to wipe and rest to factory settings

[nova rapids]

I found this on reddit but it's from an older version of the game @night cloak @vagrant onyx

[elfin jackal]

@nova rapids please stop pinging me 24/7.

[nova rapids]

Sorry

[elfin jackal]

I need to sleep

[vagrant onyx]

@nova rapids solution was provided

[nova rapids]

Same it's almost 5 here

[vagrant onyx]

I think he did not do what i told him

[nova rapids]

Okay @vagrant onyx

Yeah

[vagrant onyx]

Thats why still not working ( i told him to rest all settings ) is one solution i provide

if you using android till him how to rest al settings

[nova rapids]

Ofc @vagrant onyx

@night cloak i will dm you all the information needed to reset all the settings

[storm flume]

Hello, @viral marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[little root]

@night cloak did you tried reinstalling the game?

forthis https://discordapp.com/channels/393088095840370689/654220590462402560/670827285275738141

[blazing saddle]

Hello, @night cloak. Regarding the storage access issue, can you check if your device has atleast 7-8 GB of free space?

This is a very common issue faced by users when they do not have enough space in their device even when the access permissions are enabled in the device settings. Kindly make sure you have enough space to run the game with it's proper functionality before reinstalling.

[slim hemlock]

Help me

Someone hack my id

[elfin jackal]

Aasif, I need you to tell me what's going on.

[elfin jackal]

You need to explain what happened

Please.

[slim hemlock]

Kk

[elfin jackal]

Go on.

[slim hemlock]

I join madan srever

[elfin jackal]

madan server?

[slim hemlock]

5 min later he send direct msg me

[elfin jackal]

but what's madan?

[slim hemlock]

Click on link

Madan # 1 solo tpp

He have YouTube channel

[elfin jackal]

Okay, so he sends you a direct message, a link.

But why did you click on the link?

It's obviously a scam.

[slim hemlock]

By mistake any solution is there or not

He damage my fb

[elfin jackal]

Wait, does he have access to your PUBGm account now?

Or is it something different?

[slim hemlock]

Yes

He login tiwtter account

[elfin jackal]

Why did you give him your twitter account?

[fringe stratus]

How i should use pn verification?

[elfin jackal]

@fringe stratus what does pn stand for?

[fringe stratus]

Phone number lmao

[elfin jackal]

on?

the game?

[fringe stratus]

No on discord

[elfin jackal]

oh.

[fringe stratus]

Don't copy on discord support lmao @elfin jackal

I knew you would do tha

[elfin jackal]

lol anyway back to your issue

[fringe stratus]

: >

[elfin jackal]

You should get a SMS on your phone

if you do the first method

[fringe stratus]

Yes sir

[elfin jackal]

giving you a number

which will verify you

[fringe stratus]

Yeah

@elfin jackal @elfin jackal

[night cloak]

Hey, what's up?

[elfin jackal]

The dude is asking of how he should use Phone Number Verification @night cloak

[night cloak]

@fringe stratus Please ask in #discord.

[uncut yacht]

Hey pubg support can you spiek with me sir

[storm willow]

@uncut yacht you can ask your questions here