questions

[polar marsh]

@sick cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[earnest skiff]

they misspelled the name

[tranquil marsh]

Slove Plz

First Message

[night cloak]

You account will be unlock for 10 minutes suspension, @tranquil marsh.

[polar marsh]

@tranquil marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[restive slate]

How do I fix the lag? Any most times I join a game my mic cuts out and I have to reset my game

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

This might be a good solution, @restive slate.

[restive slate]

Hopefully they fix them in the next up date

@night cloak thanks

I didn't work

[cloud seal]

Is the Prosperous spring gonna be AM or PM utc ?

[dusky crescent]

Yang dari indonesia mana

[clear berry]

My friend just got 450 close encounter kills making him 97th on his country close encounter rank , it shows him on close encounter top 100 but he didn't get that achievement title yet like "#98 close encounter kills"

Why??? Are these ranks re calculated on specific day in week?

[polar marsh]

@slim breach:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modest ibex]

Can i get suspension by using some errors?

Bugs Errors

Which could enter under some building

[heady maple]

Yes for sure

[modest ibex]

Hmmm ok

[hybrid obsidian]

@warm token ابشرك بلعو باند

[heady maple]

English

[modest ibex]

Hi Data error with your client is cause by what problem

Was it network problem?

@heady maple?

[heady maple]

Network

[tranquil ether]

Where support

[solemn yacht]

why is pubg mobile kicking me and my friends out of the game

[tender zinc]

Er hi how do you dispute false accusations about team killing I had a afk teamate I watched over and hes a farmed them from bots and they died after 6 knock downs before I could revive them

I never downed them myself I just farmed revives

@solemn yacht you got screen shot

[solemn yacht]

how can i when it closes so fast

[marble temple]

Why is this error coming? I can't login from fb

Creating new id 👀

[tender zinc]

Proof of false report on me btw

[marble temple]

Is there any time requirement or something to create a new id using fb?

I've created a new fb id for pubg, but can't login

[eternal arrow]

@marble temple No You Creating New Id By FB But The FB Isnt Linked With Your Phone Number.... First Link Ur Fb With Ur Number Then Try 😉

[marble temple]

Okayy

[tender zinc]

Lol

Wait until they start suing joke

[formal dove]

using pubg gfx tool from play store can get you banned?

[bold siren]

Yes, @formal dove.

[tender zinc]

How is team killing detected is it auto or from report and can they be disputed?

[dry matrix]

To my knowledge, the person that "did" the team killing can't respond. Team killing is detected when your teammate tosses any grenades next to or near you and you die to it or you're in a vehicle and a teammate blows it up with you in it.

[tender zinc]

Then why was I flagged for letting bits down a dc teamate and farming them fir res to gain rank unless they deliberately reported it

[tranquil ether]

@bold siren

[bold siren]

?

[gray gate]

Please fix your matchmaking people are getting matched unfairly it’s unfair that low rank people has to play against higher ranked players.

[night cloak]

@gray gate If you are solo squadding, or your team has people in different tiers, you will likely face teams who might have some higher tier players. Make sure your teammates are on similar tiers.

@tender zinc Once you kill a teammate, they will get a pop up whether to report you or not. If they were AFK, it will automatically be marked as team killing - as they will lose points for dying early.

[tender zinc]

So even though they died at the second zone it still counts

[gray gate]

My teammates are mostly in gold and plat and my rank is about crown

[tender zinc]

Or to bots

[night cloak]

@tender zinc As long as you don't kill them, you are good.

@gray gate See? That is the reason. Play with friends in crown and you will be matched against crown or new Ace players only.

[tender zinc]

I still gotta 20mpoint demerit from a false report

[night cloak]

@fair cradle If you still wish to get the updated beta, DM me.

[vital hinge]

Hello

Please help me out

I have registered for PMCO and still havent received their mail yet

[heady maple]

#pmco

[mighty tulip]

Hi

Help ?

Please help? I have a problem inside a game! A problem is I enter the game, I have a strong and fast internet, and he tells me you have a weakness in the Internet. Can I solve this problem?

[night cloak]

@mighty tulip Pls English game, restart pubg mobile

[mighty tulip]

Do you mean to convert the game to English @night cloak

?

[polar marsh]

@weak ginkgo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wooden pawn]

Does PUBG Mobile beta version have a separate discord server, if so can I get a link to it.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @wooden pawn:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

@mighty tulip Packet loss.

[wooden pawn]

No I have the beta version downloaded but I'm asking if there is a separate discord server to address beta version issues.

[night cloak]

Where did you get link from?

[wooden pawn]

I received the link through the official pubg mobile game.

I do, give me a second.

[night cloak]

To join the discord server, you will need to fill the form above.

[night cloak]

You can tap on bug report to report bugs.

[wooden pawn]

I've been posting bug reports there but I heard that there is a beta version discord server so I wanted to see if I could join it to address any addition questions I have about the gameplay and to play with others who have the beta version.

[night cloak]

The discord server is meant for getting latest updates and discussions about the beta and it is only for beta program members. Addressing any beta related issues directly goes to the form.

[wooden pawn]

I see, so am I able to get the link to the server since I have the beta version?

I clicked on the link you gave me but all I see is this.

[night cloak]

No. You got selected by the game for testing the one specific beta. You will need to fill the form (when it's available again) in order to join the server.

[wooden pawn]

Oh now I see what you mean. Thank you for clarifying that. (:

[night cloak]

No worries, if you need future updates for the beta 0.17.xx, you can DM me.

[mighty tulip]

Brother I have a strong, fast connection. Why do I repeat this? No connection to a server? The request period has expired
@night cloak

[wooden pawn]

oh that would be good to know as well! I'll be sure to message you in regard to updates on the bata version.

[mighty tulip]

¿

[night cloak]

@mighty tulip First of all, it's rude to call anyone brother. And then, you may use mobile data if the WiFi has packet loss issues.

Or a stable WiFi, if you are already on mobile data.

[mighty tulip]

I have a network that does not suffer. This is a problem every week. 3 days. Is this a problem?
@night cloak

[severe wigeon]

How to exchange lantern materials?

I just exchange req someone and he/she didn't receive

[finite vine]

✋🏻😐hi

[night cloak]

@mighty tulip It is a problem due to unstable internet. No matter how fast your download/upload speed is, if there is packet loss, you will get bad ping.

@severe wigeon use #667466483785400329.

[finite vine]

Do someone exchange the silver with uc

[severe wigeon]

@night cloak yes I know I mean in game

[night cloak]

Use #667466483785400329 for any event related trade, please.

[mighty tulip]

No one here speaks Arabic?
@night cloak

[severe wigeon]

Yes I used it to trade

You don't seem to understand the problem my friend

[night cloak]

You tap on exchange from the event page, and send an exchange request to your friend, they will need to accept.

[severe wigeon]

Where can they accept from

[night cloak]

@mighty tulip You may wanna find MENA server in #613267301243944960.

They can accept from the exchange tab on event page.

[severe wigeon]

Will we get it back if they don't accept?

[night cloak]

Yeah.

[mighty tulip]

Do you have an emoji like this because I need bronze gold diamond curl if you have it possible to give it to me !
@hope#١٢٣٤

@night cloak

[night cloak]

@mighty tulip You can find them if you google.

[mighty tulip]

I searched everywhere all search sites there is no?
@night cloak

[night cloak]

@mighty tulip Which PNG you didn't find?

[mighty tulip]

Do you have this emoji finished with your phone?
@night cloak

[night cloak]

@mighty tulip I didn't understand.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[mighty tulip]

Thank you, sorry for bothering you, brother
😍
@night cloak

[night cloak]

A cheater killed me in the last round
His id is in the screenshot

Read the bot message.

I reported him, but he's still able to play

Take time to get

[blazing saddle]

@night cloak It takes time for the system to review the reports. Be patient and rest assured, all cheaters get banned eventually.

[surreal fractal]

@blazing saddle my ping is good but for some reason tdm countdown is starting late what can I do now?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@crisp egret 😂😂😂

[crisp egret]

@night cloak look at the most kills lol

[storm flume]

Hello, @crisp egret!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[velvet bone]

We report and report it seems nothing happen

[heady maple]

It will take time

[cedar swallow]

lol it take ages not only time 😄

LOLS poor game

[storm flume]

Hello, @cedar swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[cedar swallow]

dude people reported him in 88 games already lol nothing happened

look at the headshots nearly 70% 😄

[velvet bone]

@cedar swallow i reported him every day 🤣🤣🤣

[night cloak]

Sir I need a help with this

[cedar swallow]

@velvet bone poor game , i think they are having fun tbh , buying such tools is way cheaper than putting money on this game 😄

[night cloak]

Anybody help me pls? Upper image sir?

[cedar swallow]

@night cloak you are probably not violating the rules so thats why u got this 😄

[velvet bone]

@cedar swallow why they just dont check the top 100 on every server they are all hacker lol

[night cloak]

@cedar swallow when will my account will open? I dont want lost it ;-; I'm from s2 and s4 to s11 royale pass this time I also did 100 rp

[wispy kestrel]

@night cloak read pinned message

[velvet bone]

@night cloak i think its just hours or minutes nothing bad

[night cloak]

Already cannont find my issue.

[wispy kestrel]

DNS error, happens because of bad internet

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[wispy kestrel]

@night cloak 10 minutes ban I would guess.

[night cloak]

OK nothing bad na?

[woeful elm]

Its a temporary ban for 10 mins actually

Nothing bad with it ,it's common

[night cloak]

Thx omg

[woeful elm]

[night cloak]

I was like... ;-; died

[subtle depot]

Hello good morning

[sudden path]

Can you help me? I have contacted with game support to transfer my account from the Vietnamese version to the global version and I have not been answered or communicated with me and I have contacted them two months ago and no one has yet responded

[sand path]

It can't happen @sudden path

[sudden path]

What do I do pain

[sand path]

You can create new account on global

That's the only way

[sudden path]

But I've paid a lot of money on my account

[sand path]

You can't leave the vietnamese version it's their government law...unless they change it

Same with the Korean version

You can continue only in Vietnamese

[sudden path]

OK thanks

[dreamy vector]

Hi! I cant seem to link my PUBGM to my twitter. How do I do this? I dont see any [+] buttons any more

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hello

[fair root]

Can i run the game 2 times in the same PC , with different emulator ?

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @fair root.

[blazing saddle]

@fair root We only recommend using GameLoop emulator.

[floral cobalt]

hello

[fair root]

Will i get ban , wenn i use a another emulator? @blazing saddle

[floral cobalt]

@fair root

you have ba?

[fair root]

No

[floral cobalt]

n

[fair root]

I just asking

[floral cobalt]

Im have😪💔

but im not use....

hac*k💔

[fair root]

Turn off your ESP 😂 @floral cobalt

[floral cobalt]

I do not know what to do

[keen vigil]

Please avoid conversations here, feel free to go #chat or #pubg-mobile.

[floral cobalt]

@keen vigil ok

[fair root]

Will i get ban , wenn i use a another emulator? @keen vigil

[floral cobalt]

I will go crazy

[keen vigil]

It's not recommended and it's risky.
Please ask similar questions in #emulator-support .
If you haven't unlocked the Channel yet, go to #613267301243944960 and react to 🇪 to unlock it. @fair root

[polar marsh]

@unkempt cave:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral cobalt]

هل من احد عربي ؟

[shadow venture]

why give to vn server in bangladesh png so hight and hackker

[floral cobalt]

@spring void

[spring void]

@floral cobalt English only

Can you explain? @shadow venture

[floral cobalt]

@spring void Can I talk to you in a private conversation?

[versed sorrel]

I need beta link

[spring void]

Mind stating the sort of issue here? Is it regarding banned account? @floral cobalt

[storm flume]

You can apply for the PUBG MOBILE beta program here, @versed sorrel:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[versed sorrel]

Not this

normal beta

[floral cobalt]

Yes, but I am afraid that you do not believe the accident

[spring void]

The beta program is no longer public, you will need to apply above @versed sorrel

@floral cobalt so you are banned for 10 years?

[floral cobalt]

@spring void yes

[polar marsh]

@floral cobalt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@proper cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @proper cairn.

[honest yew]

عندي مشكلة الصوت في اللعبة ما الحل

[subtle depot]

I was playing on android device and my game is connected to facebook and gamil Now i have iphone x and can’t login to my account because my Facebook is disabled from 4 months

[storm flume]

Please do not use any other language aside from English in this channel, @honest yew. Refer to #613267301243944960 for language channels.

[spring void]

@subtle depot please contact ingame support in such situation

[merry timber]

Pubg mobile team help me please i try talk to someone from support help me please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @merry timber. Remember to read through #faq before asking questions in the support channels.

[merry timber]

Help me in my case some one hacked my pubg account but i still can sign in from other social media link how you can help me

[dim hollow]

Somone plz tell me the time for the red packet event for India

[night cloak]

Isn't it coming on 24th?

[storm flume]

You can contact the customer service via the game settings, @merry timber. Refer to subpoint 5.3 in #faq for further instructions.

[merry timber]

There are don’t help me customer service in game what I should be doing

[merry sandal]

@dim hollow

[dim hollow]

According to am pm system @merry sandal

As i dont know its ust 21 or ist 21

[merry sandal]

It's in IST. So 21:00 is 9:00 PM.

[dim hollow]

K

Thx

I want to make my nickname in a stylish font type but i cant get one

[night cloak]

Google it.

[snow osprey]

what the hck man...???

[night cloak]

@snow osprey Is it showing as white box?

[polar marsh]

@low zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

[rigid quiver]

Website to report cheaters

[storm flume]

Hello, @rigid quiver!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[dim hollow]

Why companion name is written at the top

[night cloak]

@dim hollow Please share in #old.

Hi I need Arabic support

How to have Weapons Master Everyone killed me 😭😭

[keen vigil]

@night cloak Hi, Please react to 🇵🇸 in #613267301243944960 to unlock #481206330611204117 wich where i would help.

[polar marsh]

@rigid quiver:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen vigil]

@night cloak It's simple, go for some unpopulated areas (ZHARKI or KAMESHKI) if you re playing in Erangle wich what i recommend you to do, then pick a shotgun and an SMG like (UMP45 or UZI..) usually, at least 2 bots will spawn near you wherever you are, then try to grenade an enemy, if you get these 3 kills, the rest will be easy.

[icy hazel]

مرحبا اريد المساعدة

[night cloak]

English please @icy hazel

I can't do it I have 2 bot coming and then I have 2 campers who kill me @keen vigil

[keen vigil]

Some people had to do 100 matches to obtain that, if you give up after 1 try then sorry this game isn't for you.

[icy hazel]

Hi, I have a problem, please help. My Facebook account has been compromised and I want to disconnect the hacked Facebook account. The game account is linked to Twitter.

[keen vigil]

@icy hazel Please contact Facebook support about your account, you can also check pinned message in this channel from ArcNyte.

[night cloak]

Mini 14 also ? @keen vigil

[hollow vault]

mini 14 is not a bolt action

[dim hollow]

It's a sniper not it

[hollow vault]

it is a dmr(designated marksman rifle)

@night cloak u can knock enemy with any gun, just make sure u're killing them with specific guns.

[keen vigil]

@hollow vault @MYSTERIOUS GUY#5497 It is counted, Either Bolt action or automatic sniper rifles.

[zealous ridge]

any pubg India officials here who can help me with my account issue please
already mailed them through Gmail, tried to contact them through twitter and instagram still no response from Thier support. please help me i might lose my account if delayed @everyone

[hollow vault]

better to use a bolt action though.

[dim hollow]

K

[vagrant onyx]

@night cloak try to do on squad

@merry timber you can ask for revoke access incase one log in method got hacked

follow this

[night cloak]

How to complete @keen vigil

[keen vigil]

Get 200 kills with Pan
Get 500 kills with Pistols
Get 2000 kills with Assault rifles
Get 1000 kills with Sniper rifles (works with bolt action and Automatic sniper rifles)
Get 1000 Kills with Shotgun
Get 2000 kills with SMG @night cloak

[night cloak]

Thx

[crude wasp]

hey guys i have a problem can anyone help me?

[dim hollow]

State ur problem @crude wasp

[crude wasp]

when i oppen pubg give me white screen ?

[dim hollow]

Try redownload

[keen vigil]

@crude wasp Are you using mobile device or Emulator?

[crude wasp]

i tryied many times..

@keen vigil emulator

[keen vigil]

Please use #emulator-support

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @crude wasp.

[crude wasp]

okey thanks

[civic orchid]

Hi, i want to report hack.

Where can i send the video?

[storm flume]

Hello, @civic orchid!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

Follow this @civic orchid

[cerulean zinc]

Any way to check what FPS I am getting while playing game?

@spring void help out

[spring void]

No

[cerulean zinc]

Btw nice new contributors, I just know 2 of them

[spring void]

I dont think so there is any official legit way @cerulean zinc

[cerulean zinc]

And, how can I increase speed of map loading?

It takes so long for my map when I land

[spring void]

The contributors were chosen by administrators with many factors in mind

[cerulean zinc]

I can’t even get inside the buildings

[spring void]

@cerulean zinc how much ram does your device has?

[cerulean zinc]

Lemme see

🤣

1 gb ram and A7 processor @spring void

R.I.P

[spring void]

Game isn't supported for 1gb ram device

you sure about that?

[cerulean zinc]

🤔

[storm willow]

iPhone 5s

[cerulean zinc]

Lemme see again dude!

Yep @storm willow

The worst device ever existing

[storm willow]

probably the oldest device that support PUBGm in 

[cerulean zinc]

Yep

[eternal rampart]

Hi, I encountered such a problem, I can’t play at all, the matches simply do not start, I constantly write "pubg mobile does not answer" samsung a51 128 gb phone, I just bought it the other day

[cerulean zinc]

So no ways to boost it up?

[spring void]

Your device has low specs thus rendering time is high try clearing ram before playing @cerulean zinc

[eternal rampart]

Pls help

[spring void]

That is the only thing you can do

[cerulean zinc]

I cleared a lot of ram @spring void

Jai Shree RAM

U can!

[spring void]

You are talking about ROM

[cerulean zinc]

Yo,

[eternal rampart]

Hi, I encountered such a problem, I can’t play at all, the matches simply do not start, I constantly write "pubg mobile does not answer" samsung a51 128 gb phone, I just bought it the other day

[storm flume]

Please do not use any other language aside from English in this channel, @cerulean zinc. Refer to #613267301243944960 for language channels.

[spring void]

You can clear temporary process to empty it using ram cleaners

[cerulean zinc]

So no ways, I cannot download beta from google neither play global version with satisfaction

[normal fulcrum]

@eternal rampart Does it give you any error?

@cerulean zinc You can always play Lite version

[cerulean zinc]

How do I download that?

From App Store, can’t find it, and I literally cannot download anything from Google

[normal fulcrum]

You're from which country @cerulean zinc?

[cerulean zinc]

They call me Indian

@normal fulcrum

[normal fulcrum]

@cerulean zinc https://www.pubgmlite.com/en-US/m/

[cerulean zinc]

Pubg global and lite are different apps right?

How do I download APK tho

[normal fulcrum]

@cerulean zinc Unfortunately, Lite version is not available for iOS

[cerulean zinc]

Ye that’s what I am saying

[night cloak]

Hey bro , Someone hacked my Facebook account and got access to my PUBG ACCOUNT and opened it in vetnameese version. My PUBG Account was linked to FACEBOOK AND GOOGLE PLAY as the password of Facebook was changed so I tried logging in from GOOGLE PLAY but it showed that my account is of vetnameese version so I can't run it in global version ( MY ACCOUNT WAS OF GLOBAL VERSION BEFORE HACKING ) AFTERWARDS I downloaded vetnameese version and tried to get access to my account by logging in via goggle play but instead of loading my old account a new account opened.
SIR PLEASE I NEED HELP THAT ACCOUNT WAS OF WORTH 15000 RUPEES . I WAS HAVING SEASON PASSES AND LEGENDARY ITEMS IN THAT . I HAVE GOT ALL THE ACCOUNT DETAILS YOU WANT JUST HELP ME IN GETTING MY ACCOUNT BACK SIR PLEASE

[vagrant onyx]

@eternal rampart try to rest
( check your connection )
log out from your account
press on repair and do routine repair

if still try to use different wifi connection

[normal fulcrum]

@night cloak Please contact in game CS and ask them about it, only they can help you

And don't visit and phishing site for free in game items and don't provide your account credentials to any one @night cloak

[storm willow]

@cerulean zinc consider upgrading your device mate, it’s too old. The best possible solution for 5s would be clear background apps and restart device before starting the game

[night cloak]

How I can help pubg for stop cheating

[hollow vault]

by reporting the cheaters

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@night cloak check above

[zealous ridge]

any pubg India officials here who can help me with my account issue please its my 1 and half years hardwork please help me
already mailed them through Gmail, tried to contact them through twitter and instagram still no response from Thier support. please help me i might lose my account if delayed @everyone

[night cloak]

I have IOS files which IOS users using

For cheating

That I want to share with them

[vagrant onyx]

@night cloak report that lead to 10 years ban

[hollow vault]

share it with error ? @night cloak

[night cloak]

Kartik what u mean

[hollow vault]

she might be able to direct it towards the officials if they turn out to be true

[night cloak]

100 % true

[normal fulcrum]

What's the issue @zealous ridge?

[night cloak]

It’s cracked modded ipa

I just want to massage them

[hollow vault]

contact her @lime juniper

[night cloak]

I massage her

Not submit

[lime juniper]

Can you please send me a private message with the link?

[night cloak]

Yes

I can

[zealous ridge]

someone used Thier Google play games account and linked it to my pubg mobile account and using it to access my game

@normal fulcrum

[polar marsh]

@empty shuttle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[zealous ridge]

i have sent a mail to pubg support but still no reply from them its been 2 days

please help me to safe my account @lime juniper @normal fulcrum

[cerulean zinc]

Pls don’t ping randomly to anyone

[normal fulcrum]

1st of all, avoid pinging everyone @zealous ridge

Regarding your issue, you have to contact in game CS and ask them to revoke access of Google Play Games

[zealous ridge]

im sorry for that

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

Make sure to use the words revoke access. You will be required to provide proof of ownership of that account by sharing purchase Receipt

[zealous ridge]

@normal fulcrumok wait help me step by step

now?

[normal fulcrum]

Click on right top message icon and tell them that you want to revoke access of Google Play games. Than follow the steps given by support bot

[broken sierra]

Then*

[zealous ridge]

ol wait

now? @normal fulcrum

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

[normal fulcrum]

@zealous ridge You can follow this

[polar marsh]

@elder zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@zealous ridge I thought I already directed you regarding this.

[zealous ridge]

@normal fulcrum i tried that still no reply about proof

[blazing saddle]

@elder zephyr Click File Claim and wait for response.

[zealous ridge]

@blazing saddlei i did as u told still no reply about proof

only these replies im getting

[blazing saddle]

Reopen the support ticket and follow through the instructions.
The responses may take a while. Kindly be patient. @zealous ridge

[zealous ridge]

u mean i should mail them @blazing saddle

[blazing saddle]

You can mail them at

[e-mail]

But, you will probably be redirected to the ingame support.

[zealous ridge]

ok

i already done it once its been 2 days no reply from them
ok will try again now

@blazing saddleis this fine?

[blazing saddle]

As long as you have explained your issue in proper details, it should be fine.

[zealous ridge]

should i attach this

@blazing saddle should i attach this or anything else?

[storm willow]

Attach your IGN and char ID, that may be helpful.

[empty shuttle]

It's not solved lol

[vagrant onyx]

@empty shuttle what is it ?

[blazing saddle]

@zealous ridge Access revoking requests are usually handled by the ingame support and the email support will just redirect you to it.
It would be better if you just wait for the response from then ingame support after following the instructions, as directed previously.

@vagrant onyx Dw, she directed the user here for help.

[vagrant onyx]

Okey

[zealous ridge]

ok thanks i sent it

will wait for Thier reply

[ebon cedar]

@polar marsh Good sleep Number 1 E.U. squad

[storm flume]

Hello, @ebon cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tropic steppe]

i forget my email, pleas do something

hi.

i need your help and have to do something,

i got bands for nothing on 3 months,

so the only thing i need is my email account,

i remember my password but not email, and my IDNOMBER 5435304914,

pleas do something,

my names on pubg mobile scarface IQ

i forget my email adress.

[polar marsh]

@tropic steppe:

[vagrant onyx]

@tropic steppe press on details to know the ban reason

[polar marsh]

@night cloak:

[vagrant onyx]

@tropic steppe about forget the email
You have to find a way to remember something in your details so you can find your email

@night cloak

follow this

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@night cloak this player all ready reported

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@night cloak its take time

[heady maple]

@ionic wind English

[ionic wind]

@heady maple why not arbic ?

[night cloak]

English only the rules said it

[heady maple]

I mean not here

[vagrant onyx]

@ionic wind

[storm flume]

Please do not use any other language aside from English in this channel, . Refer to #613267301243944960 for language channels.

[ionic wind]

@vagrant onyx؟

[vagrant onyx]

@ionic wind follow the message send on bot

[heady maple]

[vagrant onyx]

@ionic wind

[ionic wind]

@Y̷o̷r̷e̷╠✎S̷a̷f̷e̷ ?

[vagrant onyx]

@ionic wind this happen no fix for it

If you got data error with client

Check the pinned message

[storm flume]

Please refer to this channel's pinned messages for further information, :

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

Please avoid going off-topic. You can have unrelated conversations in #chat.

[ionic wind]

What about the money you paid for the game

[vagrant onyx]

@ionic wind that are rules

[vagrant onyx]

@ionic wind press in yellow button

To know why you was banned

[storm flume]

Hello, @ionic wind!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[ionic wind]

I got into it and lied

[vagrant onyx]

@ionic wind can you provide screen shoot

[ionic wind]

It is not my nature to break the rules of any game

[spring void]

@ionic wind is the banned popup screenshot yours?

[ionic wind]

A screenshot for what?

[vagrant onyx]

@ionic wind the banned which lied

[ionic wind]

Yes to me, are you going to block me?

[night cloak]

Which is better for recoil control, flash hider or compensator (gun is m416 just in case)

[polar marsh]

@ionic wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@night cloak flash hider

[night cloak]

Ok

[blazing saddle]

@night cloak The one you see :P
My bad.

[night cloak]

It's ok

[broken sierra]

@night cloak just use a vertical forgrip and you can pop some heads with 6x full spray

[night cloak]

Alrighty

[broken sierra]

Just don't use suppressor, it's "bad"

😑

[night cloak]

Lol

[velvet bone]

Why are you muting me for no reason?

[spring void]

The bot always dms the reason

Incase you didnt know, several nitro boosters have been banned aswell, you can continue in #discord

[velvet bone]

People with ranks don't get any punishments

[blazing saddle]

@velvet boneThis is not the intended place. Make any appeals regarding server moderations privately to Administrators.

[velvet bone]

#discord-support is not visible to me!!!

[blazing saddle]

Still not the intended the channel.

Use any other public channel to contact them. Thank you.

[proven elm]

this error pop up after i updated gameloop today. i reinstalled gameloop but im facing this issue

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @proven elm.

[icy crypt]

hello

I have a problem

[polar marsh]

@icy crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[shadow flare]

The first person in Server
Hacker or not

[storm flume]

Hello, @shadow flare!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[shadow flare]

🤔

I reported but without interest !!!

K/D 864 normal ???

[keen vigil]

If you reported it, the team will consider it.

[shadow flare]

I will be crazy buscue i see hacker every game !!!

I loss my point !!

[keen vigil]

@shadow flare They will get a ban when you report them.

[blazing saddle]

@shadow flare If you have reported them, good job. Kindly be patient as manual reviewing takes time; it may take up to two weeks for the manual reviews to get processed to due a high number of reports everyday.
Rest assured, all cheaters get banned.

[polar marsh]

@vagrant ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@restive wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[woeful elm]

@shadow flare just report them , and wait till they get banned

[ebon girder]

Not sure if anyone has called it out but I continue to see interior walls not loading in at distance. This allows me or others using an iPhone XR to see players inside buildings.

[vagrant onyx]

@ebon girder this might happen when you enter spectator or you rest the game and re join the match again

[hard lotus]

Hello any one can help ?

[keen vigil]

@hard lotus Hello, how can we assist you?

[ebon girder]

Neither of these cases are what I experience. I remain in the game and am able to see this all the time. I typically don’t spectate either.

[hard lotus]

I just wanted to know where we can report for players who are using hack

[keen vigil]

@ebon girder Feel free to report that with evidence in #old.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @hard lotus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@ebon girder please post in #old add attachments about the bug if you have.

[sudden egret]

anybody know to deal with mic bug happens randomly

@keen vigil

[keen vigil]

@sudden egret They usually Restart the game.

Feel free to report it in #old .

[sudden egret]

I can't restart the game always.. anyway, I will report it

[keen vigil]

It got quite reported, hopefully will be fixed in future updates.

[storm flume]

Hello, @sudden egret!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #old in compliance with the channel's pinned instructions.

[hard lotus]

I’m playing on i pad and i can’t use this page to upload what needed

[sudden egret]

@keen vigil okay good to know that mic issue is known to the devs

[vagrant onyx]

@hard lotus report him in his profile on tier overview till you get in pc

[hard lotus]

I don’t have PC and this is unexplainable while there are many players who are using hack and ruining the game and not be banned , must be a way that mobile or tablet players can report too especially this page is for PUBG Mobile, i have recorded him

[storm flume]

Hello, @hard lotus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[storm willow]

@hard lotus you can upload to YouTube and then use the above link to report people

[hard lotus]

This where i have to mark the pictures or videos and i cant

[storm willow]

Insert link there - you need to upload the attachment on hosting services or YouTube and paste the link there. Please read number 4

@hard lotus

[zealous ridge]

please help me @storm willow @blazing saddle @lime juniper
is there any pubg officials in twitter or Instagram whom i can contact quickly and solve my problem
i can't bare this anymore, i am in a crying situation ryt now
he is just spoiling my game and my hardwork

[hard lotus]

I have to upload the video first then insert the link ? This is ridiculous if this progress is for every single player

[storm willow]

In-game CS is the best possible way to deal the issue

[blazing saddle]

@zealous ridge Kindly do not mention multiple stafd members.

Also, no. Only ingame support can provide proper help regarding your issue.

[hard lotus]

Are we going to play or work as reporters i can’t get it really

[blazing saddle]

@hard lotus You have to upload the images or videos on other websites/platforms and drop a link there.

@zealous ridge Kindly do not repeat the same queries or we will be forced to take up moderation measures.

[storm willow]

@hard lotus yes you need to upload and then paste link, then it will be easy to manually verify the cheaters. Or you can simply report in game. Video proof is added advantage

[zealous ridge]

literally spoiling my these many day's hard-work

[blazing saddle]

@zealous ridge We understand the frustration, but we have already provided as much as information from our side. You just have to be patient and wait for the ingame support to respond.

[zealous ridge]

☹️☹️☹️☹️

on jan 20th around 11 pm night itself i mailed them

[blazing saddle]

There no other help we can provide in addition to what we already provided you with.

[zealous ridge]

its been 2 days not a single reply

how more days i have to wait now

[blazing saddle]

I have already told you that before. Kindly stop bringing the same issue again and again now.

[zealous ridge]

ok

srry

[hard lotus]

Sorry mate I’m sick of this already I’ve been reporting when ever i am 100% sure if he is hacker and have proves by videos and the only thing is this company thinks is how to increase the income with 0% Pronoun! Even not thinking to fix the bugs and stop the cheaters and hackers

[night cloak]

Is somone can help

[blazing saddle]

We are sorry for the inconvinence caused, @hard lotus. We understand the frustration caused due to the cheaters.

The security team gets thousands of such reports everyday and it takes time to process all such reports. You can just help by reporting them and make this process faster, this will, in return, reward you with a better and cheater free game. It takes almost a week or two weeks to process the reports and take action.
If you have already reported, thank you for the awesome job. Rest assured, eventually all cheaters get banned.

Yes, @night cloak. How may we help you? Feel free to state the issue.

[night cloak]

We got this

[blazing saddle]

Kindly use #pmco for PMCO related queries. Thank you.

[normal fulcrum]

@tranquil coral Regarding the screenshot you shared in #media, that happens when your internet is slow to load data. Make sure you have a stable internet connection

[polar marsh]

@narrow cradle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modern crystal]

Ahhh we want our African server

[polar marsh]

@visual plinth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

Soon, @modern crystal. Keep an eye on #news for game related info.

[vivid hearth]

HOW!!!!!!

The top 1 in Europe squad server

[haughty cypress]

he's pro

[modern crystal]

@blazing saddle last year they said November how should we believe this today, y’all are just trying to get our hopes up

[blazing saddle]

@modern crystal There may be some internal delays. It will be here soon.

[modern crystal]

I mean that’s not the best reason to give

How soon ,tell me month?

[keen vigil]

@modern crystal Please know that Staff here has no ETA about updates, They will let you know once They Get the information.

[vivid hearth]

@haughty cypress 🤣🤣🤣 he must playinh with 7 fingers and one feet

[night cloak]

My friend got ba.nned

[blazing saddle]

No such public information is available at the moment, @modern crystal.

[night cloak]

Oh nvm

[blazing saddle]

@night cloak Tell them to click File Claim and wait for response.
Do not ask questions about ingame suspensions here.

[night cloak]

I didn't ask

[modern crystal]

Can’t you talk to your superiors about this problem

[night cloak]

I already read above but thx

[blazing saddle]

Already told you, @modern crystal.

[modern crystal]

Told me what in specific?

[vivid hearth]

@modern crystal it will be soon bro

[blazing saddle]

As soon as any public information will be available it will be posted in #news, @modern crystal.

[cosmic gazelle]

I cant hear my teammates or my teammates cant hear me in the middle od the game,happens a lot of time,game crashes again ans again.

[bold siren]

Restart the game immediately when it happens, ask your teammates to restart their games as well, it’s a known issue and hopefully it will be fixed soon, @cosmic gazelle.

[polar marsh]

@marsh rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jagged cipher]

Hello, I want to know if I can transfer my PUBGM global version account to the Korean version?

[blazing saddle]

Nope, @jagged cipher.

[polar marsh]

@summer marten:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cerulean fern]

Hello
I need to know why you can not stop the cheaters

[storm flume]

Hello, @cerulean fern!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[tranquil ether]

@blazing saddle

[cerulean fern]

So what is this

[blazing saddle]

@cerulean fern You can use the above link to report them.

@tranquil ether Yes?

[tranquil ether]

Hi tencent support

I bought an account from online website which is linked with two social media apps which is Twitter and Facebook, now Twitter is working very well but Facebook is disabled

Plz can you help link my Facebook account instead of the disabled account or at least delete Facebook

Regards @blazing saddle

[blazing saddle]

@tranquil ether Buying, selling or trading accounts is a violation of the game ToS.
Kindly do not ask queries regarding such issues on this server.

[night cloak]

can you unlink facebook and game center ?

[blazing saddle]

It is not possible to unlink social media accounts once linked to the game, @night cloak.

[polar marsh]

@hushed kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tacit vale]

Hahhahahahahahahah

Unsere Top 1

Squad Siege rang 1

[grizzled lark]

Hello, @tacit vale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc

[polar marsh]

@languid yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dark fractal]

لم انخرط في الغش المتعمد ومن المؤكد ان يكون قد حدث اشتباه في خوادمكم لأنني لم اقوم بالغش داخل اللعبة ولم انتهك ايآ من معاييرها ...و عندما تم حضري من اللعبة في ذلك الوقت كانت خدمة الانترنيت ضعيفة الى حدآ ما حيث انه قد حدث اختلال في اللعبة وفي اللاعب نفسه وفي ذلك الحين قد تم حضري لمدة 10 سنوات بالأشتباه...؟!
ويمكنكم مراجعة حسابي (5202609529) والتأكد منه ثانية اذا كانت هنالك اية مشاكل تتعلق فيه
ارجو حل المشكلة والرد بأسرع وقت من فضلكم...
شكرا .. [e-mail]

[night cloak]

Oh yea yea yea yea

Oh oh yea yea

[storm flume]

Please do not use any other language aside from English in this channel, @dark fractal. Refer to #613267301243944960 for language channels.

[keen vigil]

Please use English and go to #613267301243944960 then react with 🇵🇸 to unlock #481206330611204117 channel, i ll will answer your questions there. @dark fractal

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@dark fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[velvet bone]

Hahahaha

Have fun waiting 10 years

😂

[surreal fractal]

Any mod here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @surreal fractal. Remember to read through #faq before asking questions in the support channels.

[median flicker]

Thanms @keen vigil

Soo kind of you

[keen vigil]

@median flicker Hello, so about your Facebook account you need to contact Facebook support, i suggest you to check pinned message in this channel from ArcNyte, as we only Provide support for In game accounts and not Social media accounts.

[polar marsh]

@median flicker:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green tundra]

Guys

An anyone help me

[carmine marsh]

شباب منو من العراق

[frail bay]

Greating
My account was hacked and I can’t log in Facebook the account still linked with Twitter account

The hacker log to Vietnam version to stop me to log with Twitter please help me to solve the problem and get my account back I have Proves it is my account and I did spend my money and time in the account my account from Season 2 and it very Rare account I have bills and I have Pictures that is very old for my account and currently I can prove by give you some videos and pictures and bills and receipt

[subtle depot]

I was playing on android device and my game is connected to facebook and gamil Now i have iphone x and can’t login to my account because my Facebook is disabled from 4 months

[red ocean]

Id: 578140320 aimbot and wall hack and speed

[cinder bough]

Hello my nickname is Dahuhaa『1O1』 in the game, i faced a problem with the error code 154140716 so I deleted the app and re installed, it all went well but when I logged in into my game center account, it was asked for me to download the latest version of pubg mobile although there are no newer versions of the game, and my phone is update to the newest version, so now I cant access the game because of that problem, please help me out thank you.

[storm flume]

Hello, @red ocean!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[distant escarp]

@subtle depot

I'm blocked from my Facebook/Twitter/Google account

Since we do not have access to your social media account information, we do not know why you are blocked from your account.

If you cannot play PUBG Mobile due to restrictions in your social media accounts, please contact their customer support.

[storm flume]

You can contact the customer service via the game settings, @delicate blade. Refer to subpoint 5.3 in #faq for further instructions.

[vagrant onyx]

@red ocean follow this

[storm flume]

Hello, @red ocean!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@red ocean:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[vagrant onyx]

@cinder bough delete the game and re-download

( just do reset all settings from your device )

[idle scarab]

I just finished a game and got killed by a hacker

My friend is recording the player

[storm flume]

Hello, @idle scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[vagrant onyx]

@idle scarab follow the bot message

[idle scarab]

This player has speed hacks, fly hacks and so much more

Kills 42 players

Do i get back my ratings for the match?

[night cloak]

No.

[polar marsh]

@grim roost:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[idle scarab]

Can i upload recording onto youtube and send the link?

[storm flume]

Hello, @idle scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[trail pendant]

Please follow the link above, and the team will take it into account.

[idle scarab]

i have uploaded the recording into youtube

how do i send the link?

[little root]

follow the link above @idle scarab

Hello, @idle scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

▫️ http://cheater-report.pubgm.cc
@storm flume
.. this 1

[idle scarab]

the thing is

there were 2 players partying

and 1 of them were hacking and the other was not

i can only see the id of the player who is not hacking

that is why i have made a youtube video of them. how do i send the link? because i cant see the hacker's id

i reported the player who was teaming up with the hacker

i entered the youtube link in there. im not completely sure if both are hackers or just one

[vagrant onyx]

@idle scarab they both get banned

[idle scarab]

alright great

my video inside the cheater report has all evidence

[golden parcel]

Is it just me or is it known issue, loading in the middle of match

[night cloak]

you server are you on ? @golden parcel

[golden parcel]

asia

[night cloak]

ohh, i didn't face that

maybe try to check your connection ?

[golden parcel]

Nope, not a connection issue for sure.

^^^ happend in once every 3-4 match

[night cloak]

Wifi or cellular data @golden parcel?

[golden parcel]

cellular data

around 60 Mbps

stable

so i dont think connection issue

[night cloak]

Probably connection issue. It never happened with me.

[golden parcel]

hmm, lemme check by playing on wifi

[night cloak]

alright

[night cloak]

Beta

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[night cloak]

What should I do

Wait until it takes new applications again.

[lilac owl]

@night cloak Why You Guys Are not providing Proper Info Regarding SPONSORED MACTH qualifications !! That How many Team Will qualify through this sponsored matches , To play Group stages !!

[night cloak]

@lilac owl We are. 32 teams from each region will be selected for group stage.

[lilac owl]

Atleast if we know that these many teams are gonna qualify then we will play according to that !! Last time Also you guys did same thing !! And I thought top 32 teams gonna qualify

No it was not like that !! They Invited the teams to play and didn’t told us about that

I dont have problem in invitations but atleast tell us how many invitations will be there and how many teams will qualify through sponsored macthes

[night cloak]

I'm not sure what you mean, though. What seems to be the issue? Can you elaborate?

[lilac owl]

Issue Is In Indian region They will invite Last Pmco Regional Finalists teams to directly play in Group stages

And We dont know that How many new teams will get Qualified Through Sponsored macth

@night cloak

I just wanna know ! That How many Teams will Play Group stages apart from the invited teams !

[onyx cairn]

Good morning @lilac owl,
At first: please refrain from asking one question a million time.

• The PUBG MOBILE Esports Team has invited Teams of every region worldwide. Those teams don't need to play qualifications. Every invited team also got an extra invite for an external server to manage every game after qualification days. As long as all qualifications are running, we can't tell you the exact amount reaching the next stage. Their talent will show it. Everything else will be announced in #601435356704800778.

[ornate briar]

Facing serious issue with my game . While inside game it shows "Connection to server lost. Reconnect? " And when i try to reconnect it prompt again for several times and throw me out of match. When I enter again it shows I was killed . Facing this issue since I upgraded to better pubg compatible device. Please fix the issue and help me out. It's ruining all the fun.

[small olive]

@ornate briar

Maybe you can check tmyour internet connection. Or try to get closer of your router. If all of that don't fix the problem you can also try to reboot your router.

[ornate briar]

I use moblie data service and the best one around the city. I tried everything but still facing same issue .

[small olive]

Have you selected the right server for your region ?

[ornate briar]

Yep it's Asia

[small olive]

Maybe it's a temporary server error, if it's not fixed in the next 24h, try to contact the in-game customers service.

[ornate briar]

Thankyou😀

[small olive]

Your welcome. 😉 Feel free to ask me if you have any others questions.

[ember garnet]

My reports are not showing up in the in game reporting log, but I know they are going through as I see them counted in the achievement for reporting people. FYI, my latest report was for a full squad of four working together...in duo’s. How do I know they were teaming up you ask? Because they all got out of the car together to unload on me and my teammate

[candid meadow]

Some hack my facebook and link his twitter to my account what should i do

[storm flume]

Please refer to this channel's pinned messages for further information, @candid meadow:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[ornate shale]

I want to recover my account, please help

[small olive]

What is the problem with your account ? @ornate shale

[candid meadow]

The issue is that someone hacked my facebook and link my account with his twitter then i recover my facebook back and update security on it so now facebook is safe and under my control only but the problem is that hacker can log my account through twitter and i can log with facebook so both of us can login to my account . I have all the proves needed to prove that this account is mine and that hacker rly giving me hard time because he is using all my resources

Can someone help please

[jade dock]

Contact Twitter support team we can't do anything in this case

[small olive]

@candid meadow You just need to read the pinned messages and follow the instructions given.

[candid meadow]

U can unlink twitter from my account

[jade dock]

No we can't please reffer to pinned messages @candid meadow

[round vector]

@polar marsh Teaming with other players in duo-duo match.

[ornate shale]

@small olive
My Facebook issue is down and my account cannot be accessed

[small olive]

Have you another account like Twitter linked to your game ?

[candid meadow]

I didnot understand u

[round vector]

@candid meadow me?

[small olive]

My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #613267301243944960 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en
Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[vagrant onyx]

@candid meadow unlink not possible

[candid meadow]

Dear

Did u got my point

[autumn ivy]

Quick suggest: Please add trading so people can trade sets.

Please forward it @vagrant onyx

[ornate shale]

@Mr¤KayJayDee#5638
There is another account, but I do not know it. I think that they are an email. I want to know the email in order to recover my account. Can I help

[vagrant onyx]

@autumn ivy might happen

[autumn ivy]

I really hope so

[ornate shale]

@small olive ?

[small olive]

You can try to use the search option on your email app or website. @ornate shale

[autumn ivy]

Can I dm you? @ @vagrant onyx

[small olive]

Sure.

[autumn ivy]

Ok

[ornate shale]

@small olive
I searched a lot, but to no avail, what should I do?

[small olive]

I can't help you anymore for that, that's why I have a backup of all my emails/usernames/password on a password manager.

[ornate shale]

@small olive

I have a second account that has been classified and I don't know why. Can I recover the account?

[small olive]

Sorry, I'm leaving now, wait for another saff member.

[ornate shale]

@small olive ،ok

[tepid pasture]

2 full squads and 3 another players

[vagrant onyx]

@tepid pasture report

It

[ornate shale]

@vagrant onyx hi

[tepid pasture]

I have reported it

[vagrant onyx]

@ornate shale hello ?

[ornate shale]

@vagrant onyx

I have a second account that has been classified and I don't know why. Can I recover the account?

[vagrant onyx]

@ornate shale which one is it

?

[ornate shale]

@vagrant onyx
I do not mean a classification My account has been attended and I do not know the reason why I do not use fraud

@vagrant onyx
Facebook is disabled and the second has been attended and I do not know what the reason is

@vagrant onyx ?

[vagrant onyx]

@ornate shale first of all

[storm flume]

Please refer to this channel's pinned messages for further information, @ornate shale:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[vagrant onyx]

and

[storm flume]

Please refer to subpoint #2.12 in #faq for further information, @ornate shale. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing saddle]

@ornate shale Has your game account been suspended?

If possible send a screenshot of the error you get when you try to login to the game.

[candid meadow]

Hello Yore i got problem in my account can i dm u ?

Or ToRoiD

[polar marsh]

@ornate shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

Please post your queries here @candid meadow, if it’s related to account suspension, best way is to contact ingame support.

[candid meadow]

No its another issue

[storm willow]

You can ask here, staffs will guide you In a best possible way

[candid meadow]

Ok my account was linked with facebook only and an hacker hacked my facebook and login my account and link his twitter to my account now i recover my facebook back and its safe problem is that he still can log to my account by his twitter how can i remove his twitter from my account ?

[storm willow]

@candid meadow contact in-game support- ask them to revoke access to social media explaining the issue, you may be asked to submit proof about your account.

[candid meadow]

I did that

But they did not take action untill now

And that hacker usng every resouce i got UC,boxes

BP

And rly giving me hard time

[polar marsh]

@candid meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

They will reply please wait patiently, Also refrain sharing ID and password to unknown people or fake UC websites.

[storm willow]

Ask your questions here @fossil frost

[fossil frost]

Hello, easy to come to my account, Turkish language package did not come, please, I would appreciate it if you help me Thank you 5359397140

[signal willow]

Hii

[blazing saddle]

@fossil frost Check if you have the region set to Turkey in the settings. Refer to this:

Hello, @signal willow. Do you require any assistance?

[fossil frost]

thanks, i fixed it @blazing saddle and @storm willow

[shell pagoda]

So Mods or admin i wanna ask when will season end
Its showing july Or format is wrong，？

[night cloak]

Hi

[gritty jacinth]

Is my game broken? Even since the Middle East servers were introduced the European servers only have Middle East players.

[night cloak]

I need help.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[elfin jackal]

@gritty jacinth Nope, it's filled with lots of Middle East Players as well.

[weak sparrow]

Hello, How could I make a report on player? I record a video when he killed us teaming with other enemy.
Any help

[night cloak]

Yesterday I used vpn not for pubg. It was something personal. I used solo vpn and once I was done uninstalled it. And now my game location shows My current location but tells me to switch to Australia.

[elfin jackal]

@night cloak for your problem, it seems really odd.

Maybe reinstall your game?

[night cloak]

@elfin jackal already did

[elfin jackal]

Yikes.

[blazing saddle]

@shell pagoda Royale Pass lasts for 8 weeks. I believe it is pretty obvious that July does not come in 8 weeks, right?

[night cloak]

And also I didn't use vpn for pubg. I didn't even open it.

It was for chrome.

[storm flume]

Hello, @weak sparrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[night cloak]

Someone pls help ;_;

[blazing saddle]

@night cloak Can you provide a screenshot of it?

[elfin jackal]

I'm trying to figure it out.

[night cloak]

@blazing saddle hol up sir.

Like the region right?

[modern topaz]

Hello, I am unable to receive reward from Sankranti Festival kites

[night cloak]

@modern topaz bro

[blazing saddle]

And now my game location shows My current location but tells me to switch to Australia.
Of this, @night cloak.

[night cloak]

Tap on the reward but don't press the cross. Press the back but on your device or cancel button.

[elfin jackal]

A screenshot of it would be helpful.

[night cloak]

It shows USA now.

[blazing saddle]

Are you sure any IP address changing applications like VPN services are disabled?

[night cloak]

Yes sire.

[elfin jackal]

He said he uninstalled his VPN already though.

[night cloak]

@elfin jackal yes I did.

[trail adder]

Can i use GFX tool to reduce lag. Will i get banned?

[night cloak]

Yesterday itself.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @trail adder.

[blazing saddle]

@night cloak What is the current region from where you are trying to access the game?

[trail adder]

@storm flume Thank for the information

How to reduce lag?

[night cloak]

@blazing saddle India.

[elfin jackal]

I would recommend lowering the graphics to smooth. @trail adder

[blazing saddle]

@trail adder Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/607056703401492490

[trail adder]

How to reduce lag

[blazing saddle]

@night cloak And according to the screenshot, your in-game region is already set to India, right?
Why do you have to change it, then?

[night cloak]

I don't want to change dude.

That backpack which shows unusable was bought in India. I play in India.

It was bought through lucky shop.

Australia now.

[blazing saddle]

Check if you face the same issue on another network, @night cloak.

[night cloak]

@blazing saddle network?

[blazing saddle]

Yeah?

[night cloak]

Like wifi ?

[blazing saddle]

Yep.

[night cloak]

Brb

[blazing saddle]

Go to Device settings and clear game cache, then try to login into the game using another network, @night cloak.

[astral blade]

Hello, I request that you close my Twitter account linked to my Pubg Mobile Account My Account in the game ID: 5397479107
Country I Live: Azerbaijan

My brothers please help, I am writing from the mail is not answered

[blazing saddle]

@astral blade It is not possible to unlink social media accounts once linked to the game.

[night cloak]

I love you. @blazing saddle

No homo.

But.....

So now my game works only on data.

Lmao

[astral blade]

@blazing saddle But I worked hard on that Account, I hit the money, bidet, please help.

[jade dock]

They can't do anything

[blazing saddle]

@night cloak Maybe it is an issue with your data connection?
Try using a DNS changer and connect to a Google DNS

[night cloak]

Can you explain what to do?

I mean I used Vpn yesterday on my wifi.

And my game as far as I know works perfectly on data now.

[blazing saddle]

@night cloak Install the application. When you are connected to the said network facing the issue, open the application and connect to a Google DNS network as shown in the app.
Then open the game and check if the issue persists.

[night cloak]

Brb.

[astral blade]

@blazing saddle But I worked hard on that Account, I hit the money, bidet, please help.

[night cloak]

Thanks for co-operating man. I think I'll have to post this on Instagram about how helpful you guys are.

[astral blade]

3000 uc

😞

[jade dock]

@astral blade we can't do anything better contact Twitter support team

[night cloak]

Lmao I've spent around 700k on the game 🤣

Anyways money is money. I understand.

[blazing saddle]

@astral blade Is your account banned?

@night cloak Kindly use #chat or #pubg-mobile for discussions. Thank you.

[astral blade]

No

[night cloak]

@blazing saddle I'm connected through the dns app.

Now I have to open the game right?

[blazing saddle]

@astral blade Only your Twitter account has been compromised, right?

Do you still have access to the game via any other login option?

@night cloak Now login to the game and check if it is still showing the same issue.

[jade dock]

[astral blade]

When I tried to log in with my Twitter account, a new account opening place came up; (

Yes

[blazing saddle]

@astral blade Do you have any other login option ?

Like Facebook, Google Play, etc.?

[astral blade]

Google

but i can't login

[blazing saddle]

You cannot login via Google too, @astral blade?

[astral blade]

I can do

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@blazing saddle

Still 🙄

[blazing saddle]

I see. That is weird. Can you check your current network region using this link:

https://whatsmyip.com/

[night cloak]

@blazing saddle

[astral blade]

can you reconnect twitter account again @blazing saddle

[blazing saddle]

@astral blade Maybe check your authorised games in Twitter settings?

[night cloak]

🙄

[astral blade]

@blazing saddle Can you link my Twitter account to pubg?

[elfin jackal]

He can't.

[astral blade]

I put a lot of effort into that account

[blazing saddle]

It is not possible. Also, you still have access to the game via Google Play login option, so I don't understand what issue you are facing?

[astral blade]

I can't log in with my Twitter account

[blazing saddle]

@! ' itsmeFalmaros Maybe check your authorised games in Twitter settings?

[night cloak]

What should I do now?

[jade dock]

If your google play account is linked then login with google play @astral blade

[blazing saddle]

@night cloak Maybe use the same VPN application and connect to your own location? I'm not sure if this will help, though; but worth a try.

[astral blade]

I need it on Twitter

[jade dock]

[blazing saddle]

Did you check your Twitter account settings, @astral blade?

[night cloak]

@blazing saddle that vpn doesn't have India.

I installed a different vpn which had India, I opened the game and it said I was in India.

[blazing saddle]

Use some other one then.

Maybe your network configuration got changed due to some reason.

[jade dock]

The vpn changed the default network settings

[astral blade]

@blazing saddle Yes

[night cloak]

@blazing saddle so restarting my wifi will work?

@jade dock?

[blazing saddle]

Probably. You can try.

[jade dock]

Yep

[blazing saddle]

@astral blade And does it show your account still is connected to PUBG MOBILE in Twitter settings?

[astral blade]

Yes

[blazing saddle]

Maybe try contacting the in-game support regarding this. They will be able to help you out better regarding such account related issues.

[night cloak]

Well

What if change my the default network settings?

[blazing saddle]

Contact your network provider for it, @night cloak.

[night cloak]

I'm fed up.

[jade dock]

@night cloak when you are playing while on data it's ok ?

[night cloak]

@jade dock yup.

[jade dock]

But when you are connecting to wifi then what's it showing ? @night cloak

[storm willow]

It’s not that hard, just reboot your router. If the problem persist get your configuration details from ISP and fix it

[night cloak]

@jade dock Australia

@storm willow reboot as in restart the wifi or the router by removing wires and stuff like that.

[storm willow]

Restart - turn off and on

[night cloak]

@storm willow did

[polar marsh]

@verbal seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm willow]

@night cloak solved?

[night cloak]

@storm willow nope

[storm willow]

Did you clear cache in your device ?

I mean on phone/ tablet in which you are playing? Also try Deleting wifi network in phone/ tab and re connect it

@night cloak try this and let me know

[night cloak]

@storm willow nothing works

[dark rune]

Any one to help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dark rune. Remember to read through #faq before asking questions in the support channels.

[blazing saddle]

It’s not that hard, just reboot your router. If the problem persist get your configuration details from ISP and fix it
@night cloak Did you follow this?

[night cloak]

Wait

I'm reinstalling

[blazing saddle]

It is definitely an issue with your network you are using, since you do not face the issue with other networks. So reinstalling the game is not a solution as it is not an issue with the game.

As instructed earlier, you should contact your service provider and get help regarding network configuration.

[dark rune]

i am a mobile player & emulator play in each time
sometimes i play in emualtor and in author sometimes i play in mobile

in the same account

[polar marsh]

@dark rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@blazing saddle what should I ask my service provider?

I mean the people in my country are dumbasses

[main thorn]

Plz help

My account get Hacked

[night cloak]

So they basically won't understand probably.

[main thorn]

The sms sayes

Log in From other place

Plz help

[polar marsh]

@rigid tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

@night cloak Just ask for a technician who can help configure your network settings.

@main thorn Refer to this:

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[night cloak]

As I said @blazing saddle

They didn't even get what I was saying.

Doofuses

They said everything is fine.

[blazing saddle]

Try resetting your router, then?

[night cloak]

Welp. Will factory booting my phone work?

As it'll definite make it fresh.

And also default.

[blazing saddle]

Smh. As I said, it is not a device related or game related issue. It is your network which is a causing the issue, @night cloak.

[jade dock]

I heard the same issue from many others also like region changing when connecting to wifi but idk what's the way to fix it

[ebon cargo]

Ever since this this last update I have been getting like super bad lag/disconnect from time to time never used to happen like that b4. Any1 know if it's my phone, the game, router, or ISP? Also anybody else experiencing the same?

[storm flume]

Please refer to this channel's pinned messages for further information, @ebon cargo:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[normal fulcrum]

@ebon cargo Lag and frame drop happens due to device or game issue. Desync happens due to internet connection issue. So what problem are you facing?

[ebon cargo]

So I will be running/driving ect. And will start to notice that my teammates look like they are running in place or something like that but I am still moving around. And then 30 seconds give or take go buy and all of a sudden I'm like back around a corner, or my teammates are far sometimes it happens and I'm knocked/dead after shooting a guy

[storm willow]

What’s your device model and RAM?

[ebon cargo]

I have a galaxy s8

[normal fulcrum]

@ebon cargo That's a desync

[ebon cargo]

I think it has 4gb ram

[small olive]

Maybe there are background download task running.

[jade dock]

That's ping issue

[normal fulcrum]

The situation you just mentioned is known as rubberbanding which happens when your internet is either slow in speed or have high latency/ping

[ebon cargo]

@normal fulcrum so do I need to get faster internet or new router

[normal fulcrum]

Well faster internet doesn't always solve the issue. What's your ping while playing game and what's your internet speed?

[ebon cargo]

@small olive all my recent apps are closed is there another way to stop apps from operating that come built in

[small olive]

You can force stop it but, that's not a good thing.

[ebon cargo]

my ping is usually in between 60-100

[normal fulcrum]

Even if you clear the ram, desync won't be solved. As it has nothing to do with device or game. The issue is the internet here.

What's your internet speed?

[ebon cargo]

On this speed test I just ran its saying around 30mbps download 5 upload around there

[normal fulcrum]

Ok. And what was latency during speed test?

[ebon cargo]

Uh hold on I'll run it again

76

[normal fulcrum]

That's too high @ebon cargo. Are you on wifi or mobile data?

[ebon cargo]

I'm on wifi

[normal fulcrum]

Ok. So you have to ask your ISP to reconfigure your router's dns

[dim hollow]

Which teammate i should play with to get more points bigger league/bigger level

[normal fulcrum]

@dim hollow Well that depends on you. You can ask such questions to other fellow players on #pubg-mobile

[ebon cargo]

Ok thanks, is that something they do remotely or do they have to come out to do that

[normal fulcrum]

They have to come and reconfigure it @ebon cargo

[ebon cargo]

Ok thanks 1 last question

[small olive]

I don't think 76 is a high ping.

[ebon cargo]

76 was latencyb

Latency

[small olive]

Yep

When i hit 200 it becomes a problem.

[ebon cargo]

Do you know why this is just a new problem that I'm having cause I been playing since season 1 or 2

@normal fulcrum

[night cloak]

So I tried to check the Region thing on my Dad's phone by installing the game and the problem still exists.

[blazing saddle]

@ebon cargo Refer to the pinned message

[night cloak]

F

[ebon cargo]

Ok

[jade dock]

@blazing saddle can you come in dm ?

[blazing saddle]

@night cloak Kindly do not bring the same issue again and again.

We already told you, it is not a device or game related issue and it is directly related to the network configuration. You are just wasting your time try to find out unrelated solutions.

@jade dock Sure, my DMs are always open.

[spring forge]

Guys i need help asap

[ebon cargo]

Thanks so much for the help you guys really appreciate it

[summer oyster]

Facing odd character movement issues

[small olive]

Please use the #old for that.👌 @summer oyster

[queen basalt]

can anyone help me some guy hacked my pubg id and linked his gmail id with it and now when i login it automattically logout

@everyone

[grizzled lark]

@queen basalt ;

My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #deleted-channel 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com/
Twitter : https://help.twitter.com/en
Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[vagrant onyx]

@spring forge what is it ?

[spring forge]

I need help regarding my pubgm account. I was banned just few minutes ago without me doing anyting illegal or without violating any rules. I am a competitive player and i have pmco starting in few hours. I have my gameplay that proves i am not a hacker plus i have my teammates with whom i play daily. @everyone

[acoustic quiver]

@lime juniper 5 red packed for each one right. Regular and special. Tomorrow

[lime juniper]

Did you ask ToRoiD?

[vagrant onyx]

@spring forge have you press on details to know the ban reason

[polar marsh]

@spring forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[acoustic quiver]

No

[blazing saddle]

@acoustic quiver Will pin the details regarding the event in a few hours.