questions

[torn spruce]

still didn’t change

dats y i came here

imma try again but idk if it’ll work

[keen vigil]

Restart your device to save some changes.

Try again yeah

[torn spruce]

my device?

[fair root]

Yes i did it @keen vigil

[keen vigil]

Your iPhone 7

What was their answer @fair root

[torn spruce]

i dont have an iphone
7

[fair root]

They didn't answer until yet 💔 @keen vigil

[night cloak]

@fair root Remember, the email is for general inquiries. You have to contact in-game support for any account related problems.

[keen vigil]

@torn spruce whatever your phone is, restart it.

[fair root]

The support in the game don't answer on my question @night cloak

🙂

[polar marsh]

@indigo wing:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen vigil]

@fair root They answer, be patient.

[fair root]

be patient more they half year ?

[haughty cypress]

yes

[iron prairie]

lmaoo

[polar marsh]

@scenic warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@fair root Can I see a long (merged) screenshot of the convo?

[hoary comet]

Someone log in my account by Twitter

He get in

[fair root]

When they did not respond to the support, I sent it via email again, do you want to see the message from the email? @night cloak

[hoary comet]

And put him account

[night cloak]

@fair root No, in-game. Email cannot help with account related issues.

[hoary comet]

Someone help please

[night cloak]

I wanna see the conversation, not just your message.

@hoary comet You mean the Facebook is yours and twitter is of someone else?

[hoary comet]

Yes

Please help i get a lot of money in my account

[night cloak]

@hoary comet Please first put a 2FA on Facebook then contact customer's support in-game and ask them to block the access of twitter. Make sure not to write them something else. Then answer some security questions and your good.

[fair root]

The the message in-game is since half year. They deleted the message , i can't make a screenshot now @night cloak

[hoary comet]

What is 2FA

[night cloak]

@fair root Please send them the message again. Wait at least 3 days.

@hoary comet 2 step verification. If someone even manage to get your password, they still cannot login.

[fair root]

O.k thank u very much 😓💙 @night cloak

[hoary comet]

Sorry I don’t understand ☹️

Where i start conversations

In the game support

[storm flume]

You can contact the customer service via the game settings, @hoary comet. Refer to subpoint 5.3 in #faq for further instructions.

[night cloak]

Follow the bot.

[dim hollow]

What is bonus challenger system

How to get ticket for it and what's the reward system

[night cloak]

@dim hollow It is only available to people in India and United States, atm.

[dim hollow]

I am indian

[keen vigil]

Hi Indian

How can we help

[night cloak]

@dim hollow Tap on the little ? FAQ on the bonus challenge section to learn more.

[dim hollow]

I need royal pass

So i got to know that bonus callenge can give uc

But how i can enter a challeng as i dont have uc or bonus challenge ticket @night cloak

[blissful star]

any help

[polar marsh]

@blissful star:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@dim hollow You will be given 1 ticket the first time. Use the ticket to play a first tier match. Make sure to win or at least reach top 5 to get some nice points. These points will be converted to BC every Thursday. From there you can purchase more tickets and keep playing. And, once you have around 1000 coins, you can start redeeming em for UC.

[dim hollow]

How i can purchase ticket from Bc

And if i register a match .Is it a time specific match like room

[night cloak]

@dim hollow You can start right away if you register a match, or wait until the period mentioned on the same screen. There is a BC shop somewhere in the bonus challenge page.

[dim hollow]

@night cloak where

And as soon i register the match will start

[night cloak]

Redeem reward.

You can play after 4 hours, as the time says.

[hoary comet]

I can’t know how to block access from twitter to my account

[polar marsh]

@weary grotto:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@hoary comet That is the reason you contact customer's support, right?

[hoary comet]

I don’t know how to talk with someone

In #faq

I’m waiting

My account is high level

[night cloak]

How to get ios beta link?

[hoary comet]

Is there someone here help

[night cloak]

@hoary comet People cannot help you here with account related issue. Do as I said in https://discordapp.com/channels/393088095840370689/481200416349224980/667546373666766859.

[storm flume]

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[hoary comet]

I can’t talk with the support in the game

[night cloak]

@hoary comet What is the issue you are facing?

[night cloak]

Is normal? Im platinum 4. Wt...

And one of his teammate was conqueror

Gg Pubg

@night cloak

@night cloak May I know the rank of your teammates?

I was solo vs squad

@night cloak That is the reason. You were matched against teams who had at least 2 members on similar tier and others either higher or lower, or sometimes all could be similar. Once you play with a squad with everyone being on similar tier, the game will match you against players having similar tiers.

Ok, Thank you

[polar marsh]

@daring wadi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@manic turtle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[north basin]

Why why Frozen my account 3 month 😔😔

[night cloak]

@north basin on which emulator you've been playing on?

[jovial spear]

Hi

my account facebook linked in pubg mobile is blocked and i need to unlink anyone help me ?

[slender roost]

Still on 799

I have try so many arcade match still on 799

[fickle wadi]

how may i knw that im selected for beta??? @lime juniper

[night cloak]

Is android q supported by pubg

[tame flax]

hey

any 1 ?

problem here

[vital wraith]

@tame flax??

[night cloak]

Help

[vital wraith]

@night cloak looks like your trying to use a clan rename card but your not leader or co leader

[night cloak]

I am the leader

[vital wraith]

Can you send a screen shot of that?

[night cloak]

Of what?

[vital wraith]

You being leader

Also whens the last time you changed the name?

[night cloak]

I never changed the name

[vital wraith]

@night cloak looks like you or a co leader have changed it in the last 60 days?

[night cloak]

How to check how many days are left to change again?

[vital wraith]

Not sure

Give it a month or 2 @night cloak

[fickle wadi]

@night cloak go and check ur clan log book

[night cloak]

@fickle wadi oh ok

[fickle wadi]

@night cloak u can find everything in it

[plush moth]

Where report cheter?

[polar marsh]

@cedar swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[modern trellis]

I’m trying to link an account other than Facebook to my PUBG account. In the settings menu just Facebook shows without anymore social networks. If I unlink the account from my Facebook will I be able to login to that account via guest?

[hollow vault]

no

[eternal arrow]

How To Get Bot Lobby In Crown 2 Tier?? Sorry I Know Its Foolish Question But In Crown 2 I Am Getting Hackers every Match

[hollow vault]

u cannot get bot lobby in crown tier

because there will be real people up that, about 70-80 will be real people and rest bots

[eternal arrow]

Out Of 70-80 People 50 Are Hackers 😫

Today Played 7 Matches Got Died In All Matches By Hackers

[night cloak]

@eternal arrow you mean to say God like plyers

@modern trellis no you cannot unlink the game if you do that the data will be lost try connecting playgames or other social media

[split wasp]

I had purchased prime membership by mistake

I want refund

Can anybody help

[tame flax]

@split wasp it is impossible to get back your money dude

[solemn verge]

Where can I try beta version

[cerulean zinc]

I guess it is pinned? @solemn verge

In Hindi channel

[worthy comet]

Is it official???

[scenic warren]

Hello
My pubg account is linked with Facebook and gmail
My facebook account got shot down by facebook and I cant log in to it
And i want to turn into ipad and i cant logged in with gmail
What should i do
Anyone help..

[night cloak]

@worthy comet Yes, please do not share the link with others.

[worthy comet]

Sorry!

[solemn verge]

@cerulean zinc it's closed :(

[limber ridge]

Why was my account frozen can any admin help me

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @limber ridge.

[oak axle]

there is some resolution issue going on with emulator

[upper flume]

Haw are you

[polar marsh]

@upper flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coarse lion]

Can I have pubg mobile and lite version installed at same time?

[oak axle]

when increase resolution to 2K then teammates marks (numbers) became disoriented

[wispy portal]

@coarse lion Yes but why do you need the lite version if you can run the heavier one?

[oak axle]

@somber solstice when increase resolution to 2K then teammates marks (numbers) became disoriented in GAMELOOP

[hollow vault]

@coarse lion Yea

[oak axle]

@hollow vault when increase resolution to 2K then teammates marks (numbers) became disoriented in GAMELOOP

[hollow vault]

is it emulator ?

[oak axle]

yes

[hollow vault]

u need to checkout #613267301243944960 and get emulator role so u can get the required help related to issue @oak axle

[polar marsh]

@untold silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Hello, @potent jolt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[distant escarp]

Hi, is there an issue with the Sankranti event?

[clever imp]

In Pubg Mobile "Sankranti Kites Festival" India Event Mission not Counting Please Fix

[plucky mesa]

Can i use voice changing apps in pubg mobile

[night cloak]

Ah a new event!

[plucky mesa]

It wont trigger third party app detection right?

[night cloak]

@plucky mesa Depends on the app. Which one you are trying to use?

[plucky mesa]

N @night cloak not decided yet

If u have some recommend me

[night cloak]

Let us know when you do for confirmation.

[plucky mesa]

@night cloak any app will do as long as it changes my voice

[night cloak]

We cannot recommend the use of any third party apps - as their features can be changed by their developers at any time.

[plucky mesa]

@night cloak ok i will tell u when i confirm which one i am going to use

[night cloak]

Sure.

[viscid birch]

Pls help me.

[polar marsh]

@viscid birch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[undone root]

[cedar swallow]

hi there , why ultra SFX doesn't work on my device

like it says the option will be available on your device soon but it works on my mates devices ,

[polar marsh]

@cedar swallow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I was only blocked because I forgot to update the emulator👍

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[true dawn]

hey

this is my pc. but when im at game, i have a lot of fps drops.

[cerulean zinc]

Assign yourself emulator role from #613267301243944960 to get help regarding emulator @true dawn

[true dawn]

thanks

[cerulean zinc]

Welcome 😉

[dim hollow]

I have not gotten my free bonus challenge ticket

Help

@night cloak

[night cloak]

@dim hollow Everyone got it.

[naive palm]

Hello

[dim hollow]

I have not

[polar marsh]

@naive palm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dim hollow]

@night cloak

[night cloak]

@dim hollow You have 38 battle coins. Says, you are not new.

[cyan citrus]

my account was off for 1 month but i didnt receive return missions , why ?

[night cloak]

No idea.

[dim hollow]

I collected 10 points from bonus reward

A then done the first misson

But never played bonus challenge

And whats about the course mission .Do i need to win the match

[storm flume]

You can contact the customer service via the game settings, @dim hollow. Refer to subpoint 5.3 in #faq for further instructions.

[dim hollow]

Ah can u tell about the course misson

[night cloak]

I cannot, unfortunately.

[dim hollow]

Somone who can tag me

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[visual knot]

Stop Thats .... Dirt

[night cloak]

@visual knot Report it using the In-game report button. If you have a video of his cheating use this website to report him cheater-report.pubgm.cc

[visual knot]

Its Our Roteen Bro ...We Daily Reported thats type of Dirt...But PUBG Mobile cannot take action....So We Tired.

@night cloak
Its Our Roteen Bro ...We Daily Reported thats type of Dirt...But PUBG Mobile cannot take action....So We Tire

[night cloak]

Stop spamming messages. I can read it at once. You need to wait for the hackers to get banned, since there are many reports everyday the staffs checks it one by one I believe.

When’s the next m416 spin and win coming out do you guys know ?

[dim hollow]

@spring void

I have not gotten my free coupon .Is that only for nee users

And can u tell me what is course mission

[night cloak]

@night cloak Lol? First of all you don't want any help / support all you are doing is advertising that you want to sell your account which is not allowed. Have a look at #613267301243944960 before doing it and I would like to say you to delete your message.

Ok then

Np

[night cloak]

hi i have a problem
in arena mode i cant see enemies and teammates for 5 - 10 min
any one can help me?
i should fix this issue

<@&639889499718942720>

help pls

[grizzled lark]

Is this happening frequently or just once, @night cloak?

[night cloak]

@grizzled lark from season 10 update to now always happen in arena modes

[keen lintel]

I want to play pubg mobile on pc.. Can i used emulator such as bluestack, nox, memu, ldplayer or something similar?

[grizzled lark]

You need Game loop to play PUBG Mobile on an Emulator, @keen lintel. Other Emulators are not allowed.

Doe's restarting or repairing the game fixes it, @night cloak?

[keen lintel]

@grizzled lark ok.. Thanks.. 😊

[night cloak]

@grizzled lark i did it but didn't work

[grizzled lark]

Then you have to report it in-game and wait for it to get fixed, @night cloak. Or maybe try reinstalling the game it may fix that.

Feel free to report that in #old aswell.

[night cloak]

@grizzled lark i reported 9 week ago
and i reinstalled game 2 times
didn't work

[grizzled lark]

All we can hope for it to get fixed as soon as possible.

[sterile sinew]

Need help @grizzled lark

[prime gale]

How could we test ERANGEL V2.0 BEFORE OFFICIAL ROLLOUT

[polar marsh]

@foggy ingot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy lark]

hello friends,

[polar marsh]

@pulsar steppe:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hardy lark]

is there support here like if i have problem with my account

how can i reach pubg mobile support team

[storm flume]

You can contact the customer service via the game settings, @hardy lark. Refer to subpoint 5.3 in #faq for further instructions.

[hardy lark]

i tried to contact with pubg support inside the settings month ago but no replay from them and my problem still

omg also here the same we speak only with bots amazing service from pubg mobile... 0 help 😦

[bold siren]

What is the problem, @hardy lark?

[sterile sinew]

Can someone help me with this, "purchase failed. The payment has been cancelled. Your account is at risk, so the item is unable to trade for now. You can. Submit your question following the instruction provided on its forum or contact customer service directly"

[modern scaffold]

I can't play pubg

[night cloak]

Contact In-game customer service as instructed @sterile sinew

[normal fulcrum]

@modern scaffold Can you explain the exact issue?

[modern scaffold]

Every time I log in it says request timed out

[normal fulcrum]

Must be your internet issue

Have you tried changing your data connection?

[modern scaffold]

@normal fulcrum yes and I've restarted the router twice

[normal fulcrum]

Try using mobile data or another wifi

[modern scaffold]

I've tried mobile

Data

[normal fulcrum]

Have you tried client repair?

[modern scaffold]

what's that

[normal fulcrum]

Log out from pubg. You will see repair button on top right. Select routine repair frpm there @modern scaffold

[modern scaffold]

Okay

[modern scaffold]

Same thing @normal fulcrum

[normal fulcrum]

Try selecting all options in repair @modern scaffold. But after that you will have to download all the add ons again

[modern scaffold]

@normal fulcrum probably gonna do nothing but okay whatever

[normal fulcrum]

Better reinstall the whole game @modern scaffold

You're gonna download everything again so why not do it from a scratch

[hardy lark]

@bold siren i want to unlink gmail account from my game account its long story

i know that

my game account was linked with my facebook account but my facebook account got hacked and i have been able to get it back but the problem that i found he got my game as well and he did link his gmail

so he can open my account anytime he want... he waste all my US he always change my ingame nickname

@night cloak thanks man

[normal fulcrum]

@hardy lark Account once linked cannot be unlinked

[hardy lark]

@spring void hello friend

[keen vigil]

@hardy lark
On your mobile device, open Settings .

Tap Google.

Tap Apps Connected.

Select the game which you would like to clear your saved data from.

Tap Disconnect. You may want to select the option to delete your game data activities on Google.

Tap Disconnect.

[normal fulcrum]

You can try and contact CS in game and ask them to revoke access

You will need to provide proof of ownership. Like a purchase Receipt

[keen vigil]

That's how i unlinked my gmail from pubgm.

[hardy lark]

its not my gmail

its hacker gmail

i tried to contact pubg support ingame settings

there is bot there asked me to send some information and i did that i have been waiting for an answer for like more than 1 month

[normal fulcrum]

@hardy lark State your issue clearly saying that a hacker linked his account in your pubg id and you want to revoke access of Google Account

Make sure to use the words revoke access @hardy lark

[hardy lark]

@normal fulcrum i did that

[spring void]

@hardy lark hello, how can i help you?

[hardy lark]

the bot said it may take 90 days but i cant wait for that

[normal fulcrum]

Than you have to wait until they reply @hardy lark. We cannot do it

[polar marsh]

@hardy lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

You shouldn't have visited any phishing site in hopes of getting free items in game

[hardy lark]

@spring void my account i want to unlike gmail account

@normal fulcrum i never do that man

[spring void]

@hardy lark do what @normal fulcrum mentioned, ask them to revoke access to gmail

[hardy lark]

@spring void i did that bot says i have to wait 90 days

but if the hacker play with me account

[normal fulcrum]

@hardy lark 2nd account can be linked only when someone logged in using your 1st account. If an unknown person logged in than either you shared your credentials or your 1st account is compromised

[hardy lark]

i will lose my account

i dont know him man he hacked my 1st account

i went to police because he threated me as well

he found some stuff he can threats me

[normal fulcrum]

Unfortunately that's all help we can provide @hardy lark

[hardy lark]

😦

what if i lose my account because of him

should i wait 90 days tell they unlink it

[normal fulcrum]

Security of your account is your responsibility. You should never share your account credentials with anyone or on any website no matter how secure the site is

[hardy lark]

@normal fulcrum i know that and i didn't do it

thanks anyway mates

[modern scaffold]

@JinThomson#7214 it didn't work

@JinThomson#7214 not at all

[pseudo zenith]

emulator is too much choppy

[night cloak]

@pseudo zenith Assign yourself the Emulator role from #613267301243944960 and talk about it at #emulator-support

[modern scaffold]

Can someone else help me

[dim hollow]

Somome who can help in understanding bonus challenge and reward

[hollow vault]

@dim hollow pinned messages, u'll find a paragraph in detail about bonus challenge

Indian Bonus Challenge Faq by toroid

[night cloak]

@modern scaffold ask

[dim hollow]

@hollow vault what if my flight direction is not the same as the direction of the challenge

[hollow vault]

flight direction are subjected to be random ?

do u get same path every game ? no

[dim hollow]

In faq it is written that u need to guess the flight direction

[hollow vault]

oh u mean course challenge

[dim hollow]

Yep

And if i leave the match from spawn island will i losse my battle coin

[hollow vault]

yes

[woven atlas]

Yep

[hollow vault]

and idk about flight path, i'm sorry

[dim hollow]

Who will know?

An what is bonus challenge

[woven atlas]

I did the flight path i lost coins

[modern scaffold]

Can someone please help me Does anyone know how to fix it when you cant log into your game

[knotty dagger]

Hi, i am using SmartGaGa Em. is it safe or not pls?bec. i have lag in gameloop

[dim hollow]

Why @woven atlas

[woven atlas]

@dim hollow Cuz my guess was wrong i left before match starts too

[hollow vault]

u have to guess the direction in it, totally on luck there is 7/8 chances of u guessing it wrong

[dim hollow]

Off

[hollow vault]

@modern scaffold try repairing ur game

[dim hollow]

What about bonus challenge. Is it like a room match

[modern scaffold]

I did twice

[hollow vault]

kinda like a room match @dim hollow

[knotty dagger]

Hi, i am using SmartGaGa Em. is it safe or not pls?bec. i have lag in gameloop

[dim hollow]

What will the time for the room if i jion a match

[woven atlas]

@dim hollow The time will be mentioned when u register for it

[hollow vault]

when u participate in the challenge, i.e - spend the coin, there will be a timer that will indicate when is the match

[dim hollow]

It should tell before register

[knotty dagger]

Hi, i am using SmartGaGa Em. is it safe or not pls?bec. i have lag in gameloop

hellooooooooo

[hollow vault]

@knotty dagger would be better if u use official emulator

[modern scaffold]

@hollow vault it doesn't work

[knotty dagger]

@hollow vault i have lag in this

[dim hollow]

@woven atlas once i tap the register and spend my coupen then i will get the time?

[woven atlas]

@dim hollow Yep and u have to be ready at that exact time to join the room

[hollow vault]

try clearing the cache ? it might work or else u'll have to download a fresh copy @modern scaffold

[ancient flare]

Some Indonesian hacker hacked my I'd along with fb

[modern scaffold]

I've done all three

[knotty dagger]

@woven atlas smart gaga emulator safe or no plz?

[dim hollow]

One game per one time @woven atlas

[ancient flare]

How to recover acc if it's controlled by someone else

[hollow vault]

contact fb to get ur id back, it is the only way to get ur account back @ancient flare

[woven atlas]

@knotty dagger I have no info about emu . I would recommend u to assign emulator role from #613267301243944960 and then ask in #emulator-support

[ancient flare]

I did that 1 month before but no response @hollow vault

[dim hollow]

Doesn't this means a normal match not a room match

[ancient flare]

Hacker did also disabled my fb id

[hollow vault]

@dim hollow u'll only play with people who are participating in the bonus challenge

[woven atlas]

@dim hollow u select novice -> register -> bonus voucher -> match either starts immidiately or u gottta wait some time. I had to wait an hour. U play only with other players who have registered for bonus challenge

[modern scaffold]

@hollow vault literally nothing works

[hollow vault]

idk man, u did everything it should work. can u use vpn and try ? @modern scaffold

maybe ur provider must be blocking

[night cloak]

VPN is not recommended @hollow vault people may get their account banned if they use VPN.

[hollow vault]

yea but none of the other ways are working for him, it might work, it might now. atleast he can try.

[umbral field]

hello

[polar marsh]

@umbral field:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@slate reef:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glad palm]

Someone help me, whenever i aim the movement of the screen gets locked idk why

[night cloak]

Who can I put suggestions to or complain about something

[hollow vault]

#discord

[glad palm]

Anyone?

Thx that really helped

👌

[wispy quarry]

My player uncrouches after pressing the crouch button 2 times, please tell a solution

[hollow vault]

he will only uncrouch if u press it 2 times

1 time press - crouch
2nd time press - uncrouch ?

[wispy quarry]

But in my friends mobile It uncroches after pressing once

[night cloak]

My squad and me each spent 10,000 uc trying to get the glacier skin and not one of us got it is there anyway You can give me information about this because it isn’t fair i feel cheated

i need help,open emulator error code 1 ?

[hollow vault]

#613267301243944960 and click on emulator role @night cloak

[night cloak]

sorry sorry

[median flint]

Hello still habe same problem with purchasing

[polar marsh]

@waxen cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak If you are talking about classic crate, it is all about odds and luck.

[median flint]

@night cloak hello i tried to purchase from another device and another google account

Same problem

[modern scaffold]

My game literally refuses to work

[median flint]

My friend also have the same problem

[night cloak]

@median flint May I know your region?

[median flint]

@night cloak in the game ??

[night cloak]

@median flint I mean your country.

Have you tried contacting customer support in-game?

@modern scaffold What's wrong?

[median flint]

@night cloak north africa

[night cloak]

@wispy quarry It should go back from crouching with one tap, are you trying to prone?

[fathom peak]

Unable to find matches in beta and cant even change servers to NA from ASIA

any solutions ?

[night cloak]

@fathom peak Try playing solo. It shouldn't take more than 5 minutes.

[median flint]

@night cloak i didnt tried

[fathom peak]

@night cloak is it because of less players?

[night cloak]

@median flint Contact them, it looks like the problem is with your account.

@fathom peak Yeah.

[fathom peak]

ok buddy thnx

[median flint]

@night cloak my friends also have the same problem

[night cloak]

Tell them to contact support as well.

[median flint]

Ok thank you for your time

[night cloak]

Meanwhile, if purchasing UC is urgent for you. You can use https://www.pubgmobile.com/pay/.

[fathom peak]

@night cloak also are the NA servers not available or is it just a bug?

[night cloak]

@fathom peak I can play on NA server just fine. What is the issue you are facing?

And may I know how did you get the beta? I don't see you in the beta program.

[dense harness]

Hi Gentlemen!
i didn’t play the game for some moment. now i’m back to the game and this happen...
i can’t use my time traveler backpack. it’s say Unusable! whyy?? i bought it from the official items shop and i never use vpn service before. please fix it, i want my backpack back. that one is my super favourite...so plz..,

[storm flume]

You can contact the customer service via the game settings, @dense harness. Refer to subpoint 5.3 in #faq for further instructions.

[dense harness]

i’m iOS user by the way..,do we need mini update for that error?? ☝🏻

[faint goblet]

Hallo

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @faint goblet. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

@faint goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@dense harness Read the bot.

[dense harness]

i did contact customer service but they didn’t know what i meant @night cloak
thats why i report my problem here. sry abt that! ✌🏻

[night cloak]

@dense harness Unfortunately, we are only helpful if you have some general inquiries. For account related issues, in-game support is your only option.

[dense harness]

all right thanks anyway @night cloak
poor me...sigh!

[cold latch]

.

[lament wadi]

Anyone else having issues logging into pubgm?

[empty osprey]

Help Help

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@empty osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slow vale]

@night cloak can I be a mod

[night cloak]

Please read your DMs.

[keen vigil]

@slow vale check #community-news @slow vale

[wise kindle]

Hello, pubg, my account has been hacked and it has been completed with the operation of the hack and returned the account that has been hacked please return my account

[dull vault]

Dear editors or moderators.Today, at Erangel Match School, the kid was stuck in the wall. and that counts as hacking. Sincerely, Detix

[wise kindle]

Hello, pubg, my account has been hacked and it has been completed with the operation of the hack and returned the account that has been hacked please return my account

Hello, pubg, my account has been hacked and it has been completed with the operation of the hack and returned the account that has been hacked please return my account

[bold siren]

We have no access to your accent, we cannot help you with that, your account is your own responsibility and it is important to not share your account information to anyone, @wise kindle. Try contacting the customer service regarding that. And, please refrain from spamming the same message.

[night cloak]

Please fix its lag when enemy between 300m any solutions?

[bold siren]

Try adjusting the graphics so that it is compatible with your device, @night cloak. Clear some space, try repairing the client on your login screen. You can also try reinstalling the game, and make sure to have good and stable internet connection.

[night cloak]

@bold siren no its not from my side i ask few of my friend they face the same problem too and its happen in erangel

[median flint]

I recieve no help from customer service ... the problem is in my account

[night cloak]

@median flint What did the support say?

[median flint]

Contact google service

[night cloak]

Can I see a screenshot?

Of the message.

[median flint]

@night cloak

[night cloak]

Now the time to contact Google. I know this is a nightmare. Sorry about that.

[median flint]

@night cloak btw i am using another google email on shopping

[night cloak]

Use the one which is giving you the error.

[limber stratus]

How you doing? 🤔 @night cloak

[spice flint]

are they permanent

[limber stratus]

There is no time icon, so probably yea @spice flint

[spice flint]

ok

[median flint]

@night cloak as you see in the video they dont even show me the payment method

I tried a lot of google accounts but still there is a problem

The problem is n my account

Not on my google account .... i tried to purchase on other pubg account it works easily

[snow niche]

So i finished S10 with my squad scores at Diamond 2 or 3, so WHY was i reset all the way down to Gold?!

[ornate marlin]

report

[keen vigil]

@snow niche Each new season decreases your tier by 2, if you were Ace in the previous season, you ll start new season in Diamond for example, if you were Diamond you ll start at Gold tier ect.

[tiny narwhal]

Can I send a video here?

[keen vigil]

If everyone stays at their previous season rank, everyone would be In Conqueror, right? @snow niche

[tiny narwhal]

I want to send a video record about a bug that I encountered

[limber stratus]

@tiny narwhal #old

[ornate marlin]

how to report a player

[spare willow]

@vagrant forum why angled on mp5k though? 🤔

[bitter iris]

@warm wren Im getting very frustrated wity the game, I have got loading screen when my wifi and ping is perfectly fine I have repaired my game reinstalled turned graphics to the lowest reset my router, I messaged customer support and they gave me useless replies, any other suggestions on what I can do.

[ornate marlin]

@austere wind how i can report a player

[acoustic cloak]

hello i need support

[worn surge]

Pub g support k bad

Then

[blazing saddle]

@bitter iris Switch to another network.

[limber stratus]

Ladies, I need help. 😭

[worn surge]

Hii

Please help me

[round spear]

Why is this happening everytime i open the game and yes I tried a different network it's still the same

[jaunty prairie]

Hii

[keen vigil]

@worn surge @limber stratus Hello, how can we help ?

@round spear Tried restarting rooter ?

[limber stratus]

Can you ask one question? 🤔 @keen vigil

[round spear]

@keen vigil I did I even used mobile data but still the same

[worn surge]

Yas

Please

Help me

[limber stratus]

If you will want to

[keen vigil]

@limber stratus State your issue.

@worn surge what seems to be the problem?

[jaunty prairie]

Hlw Friends

[bitter iris]

@blazing saddle if u read it Clearly it states that I have no problem with my router/network not only that its hard to switch when you have no money and you live in a rented house.

[worn surge]

Pubg

[keen vigil]

@round spear Try repairing game in login screen.

[blazing saddle]

Kindly read the pinned message in this channel, @bitter iris.

[worn surge]

Pabji mein

[round spear]

@keen vigil trust me I did that a lot I even reinstall it

But it's the game problem not the internet

[blazing saddle]

@round spear Kindly checl your internet connection speed and network quality. Maybe try playing on other networks.

[keen vigil]

Your Connection to the server is poor, VPN is not reccomended but use it just to make the server recognize your physical adress then remove the VPN.

[jaunty prairie]

Same bro

[limber stratus]

No one will give you Royal pass, you need to buy it 🙂 @worn surge

[jaunty prairie]

But No problem

[keen vigil]

Guys, please stick to channel topic.

[jaunty prairie]

Uc

[blazing saddle]

What is the issue, @jaunty prairie?

[round spear]

@blazing saddle my internet connection is good I get around 25 to 30 while being in a math and I tried 3 different connections.

[keen vigil]

@round spear Read what i typed

Tho, you still at risk.

[blazing saddle]

@round spear What country are you trying to access the game from?
Also, can you provide you ingame ID?

@jaunty prairie Then kindly do not spam here. This channel is meant for suppprt related queries only.

[torn perch]

Why this player have 104k/d?

[storm flume]

Hello, @torn perch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[round spear]

@keen vigil I'll try that

@blazing saddle I live in Iraq and my in-game ID is 5196241756

[blazing saddle]

Okay. Have you tried DNS changer, @round spear?

[round spear]

@blazing saddle yeah I tried dns changer and while using my ping will be a bit higher and then suddenly it will go higher than 800

[blazing saddle]

Okay. Will look into the issue and see if there are more reports from the said country. Thank you for reporting.

[night cloak]

I think ping issue is from Server. It's happening from yesterday😒

[limber stratus]

Not sure. We were playing room few minutes ago and everyone have 200+ ping. Maybe ping depends on how many people is in the game?

[night cloak]

yo i need some help

i’m trying to log out of my FB account in game

i can log out manually but my account is still attached to it. i’m trying to log into a friends to buy him UC but the game won’t let me get of rid of my own account

i even deleted the game and it’s still in the cache

i’m on iOS

i was previously able to log out and use different accounts easily but now that isn’t the case

nvm found the issue, cuz it’s linked on my safari

[snow niche]

Hello?

Why was my other comment kept from being allowed in?!

[forest rock]

i want to report a player using hack

[keen vigil]

Read Machete bot message @forest rock.

[polar marsh]

@shy narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm stratus]

hacker

[polar marsh]

@warm stratus:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@keen vigil I reported it to a person two days ago, but I still haven't received an answer. and that player is not blocked

[queen depot]

Slt

[polar marsh]

@proper grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis shadow]

help

[exotic parrot]

help gaus

[keen vigil]

@night cloak It takes time to verify the evidences, be patient.

@exotic parrot @lapis shadow How can we help?

[polar marsh]

@exotic parrot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lapis shadow]

@keen vigil dm pls

[keen vigil]

Sure.

[hardy current]

Help

5294057666

[polar marsh]

@fair falcon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[limber stratus]

@hardy current that's sad man.

[polar marsh]

@timid steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[dense shard]

I just downloaded the beta PUBG MOBILE but my iPad doesnt seem to have the proper settings to place it in the trusted services. Is there anyway to fix this?

Please DM me with a reply. Id like to be able to participate in the beta and view the features.

[wheat raft]

He shot me through a wall ._.

[ashen harbor]

هلت

هلا

Hello

[night cloak]

hey can anyone help me please ?

[ashen harbor]

My Facebook account was stolen

[polar marsh]

@foggy gyro:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[keen vigil]

@night cloak Hi, how can we help you ?
@ashen harbor Contact Facebook support/ customer service .

[ashen harbor]

My Facebook account was stolen

[keen vigil]

@dense shard you need to join pubgm Beta discord server, we cannot provide assistance in that matter.

@ashen harbor Read what i told you.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[ashen harbor]

I want to remove my Facebook link on the game

I want to remove my Facebook link on the game

[limber stratus]

Shush man @ashen harbor

[ashen harbor]

Support is late in responding

Support is late in responding

please reply

@Paulie#2675help me

[limber stratus]

Then try Google/apple account... @ashen harbor

@admin

[bleak birch]

Hii 😔

[ashen harbor]

I can log in with Google, but the person who hacked Facebook can log in, so I want to remove Facebook link to the game

[bleak birch]

I need areport in this player becuse a teaming in solo

[storm flume]

Hello, @bleak birch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[fossil charm]

Can someone help me

[night cloak]

@ashen harbor What you're gonna do is login to game, open settings and contact customer support. And tell them to "revoke access of the Facebook account." Make sure not to write something else to avoid delays. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

@fossil charm Aloha! How can I help you?

[limber stratus]

Mods are playing rn

Hope get you covered 👌

[ashen harbor]

Support is late in responding

[limber stratus]

Dude, you got answer for your question @ahmed

[ashen harbor]

Please help me

[limber stratus]

Good night

[fossil charm]

This is 10 th times I got mute continually with out writing any thing bad I swear to god and today they remove it and but another one and this problem with my friend #

[ashen harbor]

Why support is late in responding

[fossil charm]

I don’t know

[ashen harbor]

Why support is late in responding

@limber stratus please replay

@night cloakplease help

[night cloak]

Aloha! How can I help you?

[limber stratus]

@ashen harbor Hope answered on your question already, just scroll up. And don't PM me anymore.

[fossil charm]

Then my question

[limber stratus]

Have a good one, good night to me 😴

[fossil charm]

I mean my problem

Wait

[ashen harbor]

@night cloakwhy support is late in responding

[night cloak]

@fossil charm When was the 9th time you got muted?

@ashen harbor It takes a few hours to a few days, be patient.

[fossil charm]

Each

Yeah

All the time I can’t play like this

[night cloak]

You didn't answer my question.

[fossil charm]

Many before 10days

This photo today I got it

[night cloak]

Can you share the dates of your previous mutes?

[fossil charm]

The 9th?

[night cloak]

Starting with 9th, yes.

[fossil charm]

I don’t have the 9th one

Put I have another

And I send in email my problem but in KR region

Hope

This same problem

Hello

Hope

hope

Any one

[limber stratus]

Try tag her @fossil charm

[fossil charm]

How?

@night cloak

[limber stratus]

There you go 👏

[fossil charm]

New 👌

Can you help me she not answer

[limber stratus]

Don't forget to thank her later for her sweet help 😉 @fossil charm

And no, almost 3am here and I'm finally in bed. Sleep time

[fossil charm]

@night cloak

Ok

[night cloak]

@fossil charm Are you using Korean version?

[fossil charm]

No

[night cloak]

Then why are you contacting Korean version support?

[fossil charm]

But. I think they maby can help me

Because I wrote my problem and no one help me

So I go there

[night cloak]

Can you confirm how many mutes did you get?

[fossil charm]

I dint now but more than 8th

[night cloak]

When was the first time did you get mute?

I'm sure you have screenshots.

[fossil charm]

No sorry

Don’t have

[night cloak]

Any idea?

[fossil charm]

For

From maby season 9

When they remove it next day put another one

@night cloak. I don’t know why but that happened a lot to me

[ashen harbor]

How to start a new conversation with support

[fossil charm]

@night cloak I try to don’t write any thing and they muted me

[night cloak]

@fossil charm So, you are getting continuous mute for past 4 months?

[fossil charm]

Yeah maby

From long time

[edgy glen]

Hello good morning I just got banned without reason i was in the game and I receive message "Your account will be banned for violating regulations. unlocks on: 2020-4-17 08l:54:10 Customer Support E-mail: [e-mail]"
I want know what I did, I swear I didn't do anything wrong, I just got banned for no reason
I want know the reason for what i got banned,
by the way i just started steaming video on youtube this is my first day and i got banned.
i have my video on my channel i can't sent it here because the bot

Please reply to me
Thanks

Account name: AliAlshaia
Account ID: 5517296743
Banned date: 2020-1-18 4:00AM Saudi Arabia's time

[fossil charm]

@night cloak I write my problem her before but no one help me

@night cloak what can you do to help me

@night cloak

@night cloak?

👀

Just typ

[night cloak]

@fossil charm It would be more comfortable with screenshots. But, what you are going to do now is, open the game and contact customer support and write them that you are getting muted from the game without advertising or insulting/abusing others. There will be a bot offering you frequently asked questions; just select the right ones to your need, and you will be asked some questions from the support/ the actual reason you are getting muted.

[fossil charm]

I do

He bot answered me

He*

The*

[night cloak]

Select the right options from the FAQ bot, so it can redirect you to the correct support department.

[fossil charm]

@night cloak the same thing every time

This mean you will not help

[formal crest]

@fossil charm you were cheating

[night cloak]

I'm helping you.

[fossil charm]

Hahahahahahaha

@night cloak it’s ok

Sorry for taking from your time

[polar marsh]

@formal crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

If you keep getting mutes, you will be banned for 10 years in no time. So, make sure to alert customers support whenever you can, @fossil charm.

[fossil charm]

Omg then I will get it

@night cloak you secured me I use customer support they not help me to fix this

I think it’s a bug pls fix that

I try to don’t write any thing some day when they remove it the mute and also I got it

@night cloak 😱

[night cloak]

@fossil charm You have to alert customers support if it is a bug. And can you take a long screenshot of your early conversation with the support and share here?

[fossil charm]

Ok

But I will write it in Arabic is that ok?

A hope ?

@night cloak ?

[night cloak]

It's better to write in English for a faster response. The bot wasn't designed for other language and might not provide you the correct options.

[fossil charm]

@night cloak ok

@ wait you mean costumer service in the game .

@night cloak

H

[night cloak]

Yeah. They are the department that manages accounts. We are for general inquiries.

[edgy glen]

@night cloak what about me ?

[night cloak]

What is your issue?

[edgy glen]

i sent it up

[night cloak]

Send again please.

[edgy glen]

Hello good morning I just got banned without reason i was in the game and I receive message "Your account will be banned for violating regulations. unlocks on: 2020-4-17 08l:54:10 Customer Support E-mail: [e-mail]"
I want know what I did, I swear I didn't do anything wrong, I just got banned for no reason
I want know the reason for what i got banned,
by the way i just started steaming video on youtube this is my first day and i got banned.
i have my video on my channel i can't sent it here because the bot

Please reply to me
Thanks

Account name: AliAlshaia
Account ID: 5517296743
Banned date: 2020-1-18 4:00AM Saudi Arabia's time

i sent it to this email also

[e-mail]

[dim heart]

where is beta

@night cloak

[polar marsh]

@edgy glen:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

You can apply for the PUBG MOBILE beta program here, @dim heart:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[fossil charm]

@night cloak

[night cloak]

@fossil charm Why did you mention banned?

Start again please. Only write the information you need to.

[fossil charm]

@night cloak ok

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fossil charm]

@night cloak

[night cloak]

@fossil charm So, when the support asked you to write details you typed "I can't type?"

[fossil charm]

I send

So many

But I can’t send photo

To him

[night cloak]

Remember, it's a FAQ bot. You have to be careful for everything you write.

Keep trying and you eventually get to talk to a human support.

[fossil charm]

Ok😫

@ hope I tried so many times

@night cloak I give up

@night cloak thanks a lot

[night cloak]

Up to you.

[fossil charm]

I do every thing the seam every time

@night cloak I hope won’t to get another one

[night cloak]

Yeah, after your mute period is over, don't chat with anyone else. Give it a cooldown.

[fossil charm]

@night cloak I try that

[faint crow]

Hello, Why there's fireworks?

[night cloak]

@faint crow Lunar new year 🧧

[faint crow]

😊

[hardy current]

Hello good morning I just got banned without reason i was in the game and I receive message "Your account will be banned for violating regulations. Support E-mail: [e-mail]"
I want know what I did, I swear I didn't do anything wrong, I just got banned for no reason
I want know the reason for what i got banned

Please reply to me
Thanks
Account ID: 5294057666

[polar marsh]

@hardy current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[trail bone]

Hey there with due respect i would like to tell you that i didn't received the item which i get the in new awm lucky spin .I spinned it  and it stopped at awm skin but i didn't recieved it yet .For proof  i have screenshot to show you it stopped at which place  and my network was perfect   and i hope i will get my awm skin not refund because it is the first upgradable skin i get .

[normal fulcrum]

@trail bone Can you share a screenshot of you getting awm instead of showing screenshot of spin page?

[pure forge]

hello

[trail bone]

@normal fulcrum bro it stopped at awm skin but i didn't recieved a thing

[wooden zephyr]

@trail bone LMAO do u think we are that stupid?

We are not down syndrom people here you know

You literally just take the screen shot of the wheel

[trail bone]

@wooden zephyr if you think i have spinned it check on the skin no

[wooden zephyr]

1? Yeah like i believe to that bs

You aint that f lucky to get that in one try you midget

[trail bone]

@wooden zephyr u need a video then

[wooden zephyr]

@trail bone yeah

[polar marsh]

@pure forge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wooden zephyr]

Show me

Prolly ITS just some poorly edited vid or you just taking it from somebody else @trail bone

[steel sentinel]

Looks for vid on YouTube Loll

[wooden zephyr]

Ikr

F down syndrom lol

[steel sentinel]

😂

[wooden zephyr]

Bet he be downloading the vid and crop the shet lol

[trail bone]

@wooden zephyrwait bro i will show these messages to

[wooden zephyr]

@trail bone what DM? Yeah i send it here to

Cmon

Why is it taking so long?

[steel sentinel]

Yes send it on here

[wooden zephyr]

Are you still croppin it

F child

[wooden zephyr]

@steel sentinel good one

[trail bone]

@wooden zephyrlol tell me how to send video

[steel sentinel]

😑

[brazen kettle]

[wooden zephyr]

@trail bone seriously? You can send an image but dont know how to send a vid?

Do have any better excuse?

[trail bone]

@wooden zephyryes bro

[wooden zephyr]

"bro" am not your bro f off you filthy child

[steel sentinel]

Maybe the video size is too big- he be trying to make it more authentic

[uncut wind]

discord has upload limit

[steel sentinel]

8 mg

[wooden zephyr]

He prolly gave up cropping it

[uncut wind]

you can't upload too large vids

[trail bone]

@wooden zephyr you f as hole

[wooden zephyr]

Say what ever you want

[steel sentinel]

@trail bone no cursing or ur gonna get banned( I think )

[wooden zephyr]

F

[trail bone]

@wooden zephyr

@wooden zephyrgot i got a video but can not send it

[wooden zephyr]

Say whatever you want but the game wont fall on to your stupid excuses

[uncut wind]

@trail bone upload it on drive

[steel sentinel]

@trail bone u know u can send it by turning down ur resolution

[uncut wind]

and share the link

[wooden zephyr]

"screen recorder" PGGERS

[trail bone]

Ok

[uncut wind]

can you guys stop? even if he's lying you don't have to mock him

[wooden zephyr]

Ok

[trail bone]

@uncut windwait bro turning down some reslution a

[wooden zephyr]

Can somebody PING me if this tard send something? Ima play Forza lol cya

[steel sentinel]

Can somebody PING me if this tard send something? Ima play Forza lol cya
@wooden zephyr

Lol

[wooden zephyr]

Tf

Shet i forgot

No racist lol

[steel sentinel]

😒

[wooden zephyr]

Aight cya then

[steel sentinel]

✌

[normal fulcrum]

@wooden zephyr @steel sentinel If you spam again, moderation steps will be taken. Consider yourself warned

[wooden zephyr]

How are we spam?

We just both chattin and vibing lol

[normal fulcrum]

@wooden zephyr This is support channel. You can chat on discussion channels. If you're not aware of channels, you can read about it on #613267301243944960. Sending irrelevant message on support channel again and again is considered spamming

[wooden zephyr]

@normal fulcrum ooooh sorry dude. Did not know that. I stop

@trail bone let's chat on #pubg-mobile

[normal fulcrum]

@trail bone This clip doesn't prove that you won the AWM skin. Contact in game support and they can assist you in a better way

[trail bone]

Lmao i dont need to reply you waiting for pubg official not like u unlucky children

[wooden zephyr]

He still thinking that we are that stupid

[trail bone]

@wooden zephyr they are not replying

[normal fulcrum]

@trail bone If you want to talk to Pubg Official, than you have to contact CS in game. There's no Pubg Official available here

[trail bone]

@normal fulcrumok

[polar marsh]

@green root:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[steel sentinel]

...

[polar marsh]

@mossy swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Hey, I've heard rumors that PUBG MOBILE will no longer support rooted Android devices in the next or future updates. Is that true? Anyone

[polar marsh]

@frank stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic kindle]

what is -noui in this image downloading, is it a virus

@polar marsh plz reply and fix this bug

[night cloak]

@rustic kindle is this -noui completed downloading??

If yes, then try uninstalling it

[rustic kindle]

@night cloak this thing is still downloading and there is nothing i can do . this thing has not any uninstall opposition

[night cloak]

@rustic kindle Assign yourself the Emulator role from #613267301243944960 and talk about it at emulator support.

[rustic kindle]

@night cloak where is emulator support

[night cloak]

Get yourself the Emulator role from #613267301243944960 @rustic kindle

@night cloak We can't say anything until the new build/update arrives.

[rustic kindle]

ok

[spare pike]

How to fix please help me

[night cloak]

Assign yourself the Emulator role from #613267301243944960 and ask it in emulator support @spare pike

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @rustic kindle.

[fair aurora]

how can i send UC to someone??

[hollow vault]

use midasbuy @fair aurora

uc is not transferable though

[rotund marlin]

Mic does not work, when it is on sound only comes out on one speaker but works perfectly without mic on. Tried to repair game and nothing fixed. Iphone 7

[median hazel]

I don't know if this is the right place to write this question but still I am going to ask it here.

My friend's Facebook account got compromised and his pubg account's name and I'd compromised with it. He can't get into his account and neither has access to his Facebook anymore because it got disabled.

When he reported this to the support in game , they said to go to his Facebook account to recover his pubg ID ..what should he do?

[polar marsh]

@umbral egret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@hollow yew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[polar marsh]

@tame lark:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@median hazel If he doesn't have access to any of the linked method, unfortunately, it is not possible to get access to the game anymore. They can only get around with their social media support to recover their account. Otherwise, they are welcome to create a new character in-game.

@rotund marlin You are saying there's no sound at all while switching to mic?

[median hazel]

@night cloak Actually the account that was linked with his character was unlinked from the character I guess

[night cloak]

@median hazel Still it doesn't help.

They will at least need access to one of the linked methods.

[median hazel]

He was linked with facebook. Do anyone here know their support email?

[night cloak]

If you say that their account was compromised and they only had their Facebook linked, it's likely the person who compromised it linked their own social media on 2nd slot. It's a waste opportunity for your friend, they could easily link a different linked method to it. Now, the support won't be able to help. And the email support is for general inquiries.

[lime sparrow]

Hey PUBGm i need help as my account was hacked and someone is playing with my Character ID 549280481
I have been texting to support team past month but no recovering.
As i was linked in with my mail, mobile number and also my social account (Facebook which is now disabled and no reply from their side till date). I can even send proof of my game account i.e. Payments and a registration screenshot. Please help me out and recover my game account asap.

[blazing saddle]

@lime sparrow Refer to this

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[lucid dove]

My friend got banned for hacking but there's a clip of him playing

I don't know but it seems legit to me

Warning earrape for the second video

Id is 5112714521

[night cloak]

@ToRoiD#۹۱۰۵

Hey dude

@blazing saddle

[blazing saddle]

@lucid dove Tell your friend to click File Claim and wait for response.

@night cloak Yes? How may I help you?

[lucid dove]

He did

[night cloak]

@blazing saddle

[lucid dove]

Oh and can I paste the response

[blazing saddle]

That's the only thing he can do, @lucid dove.

[night cloak]

Hey just wach it noe

[lucid dove]

Welp

[blazing saddle]

@night cloak If you are facing payment issues from the app, use this:

http://www.pubgmobile.com/pay

[lucid dove]

When pubg bans someone

Is it always reviewed by a real person

[night cloak]

@blazing saddle

I already told you we live in Iran and can only be purchased through Samsung Account

[blazing saddle]

@night cloak

https://discordapp.com/channels/393088095840370689/481200416349224980/660752319058804749
I already answered you. It is not an issue from the game side. It is regulation from the country side and political reasons. No issue of game.

[night cloak]

😂 😂 😂

Yes

You are right

Good bye

[blazing saddle]

@lucid dove All ingame suspensions are justified.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic scarab]

Hello pb support I need to make report of the player use anther player help him kill I have video how he play
Please help me to stop him

[storm flume]

Hello, @rustic scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[polar marsh]

@fickle mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@signal laurel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rustic scarab]

Player use anther hack player

[spring void]

@rustic scarab you can report them, they will soon get banned

[storm flume]

Hello, @rustic scarab!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[copper lotus]

Hii sir,
This guy หﾒśツGuna is using ESP hack and playing the game from season 7.. you can chech his gameplay and his K/D ratio.. he know exactly where the enemies are and what guns they have..
His id number is 5406132591

Please ban him..

[storm flume]

Hello, @copper lotus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[rustic scarab]

Hii sir,
This guy مشاكل〆ٰ is using Anther player hack and playing the game from tell him where the player he know exactly where the enemies are and what guns they have..
His id number is 542233823

Please ban him..

[blazing saddle]

@rustic scarab Report via the link provided above.

[raven wigeon]

Hello Buggy
Please let me know why my entry for my account has been attended for 3 months. I have not used any tools, shipping or fraud, and I have not violated the terms of play.
My account was filed on 1/6/2020
ヅ MR ๛ AlZooZ ヅ
5348152100
Please Help

[fringe marlin]

Game keeps crashing

Not even any pop ups

Straight up home

[serene quartz]

can users be banned for using a vpn?

[distant ferry]

PUBG Mobile, please check the game Lyn, they are all hacked.

[raven wigeon]

@distant ferry وين بردو هان ولا وين

[normal fulcrum]

@serene quartz That is not guaranteed. Some users got banned in past, fornuaing VPN. We don't recommend to use VPN while playing game

[storm flume]

Hello, @distant ferry!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[normal fulcrum]

@fringe marlin Try clearing ram

[ashen harbor]

The Facebook account has been hacked

[glossy sable]

This is PUBGM Support not Facebook support.

[fringe marlin]

@normal fulcrum2.8GB free

And it crashed again

Crashed like 10th time today

Crashes even after restarting

Bruh

[weary cosmos]

@fringe marlin reinstall the game

rebooting

device software update

[fringe marlin]

Tf

[night cloak]

Broken game probably something else cause it

[spring void]

@fringe marlin does it happen on startup or midgame?

[analog tundra]

please i need to make a good thing in the game to make most of people happy

i need you

[limber stratus]

Don't cheat @analog tundra

[spring void]

@analog tundra can you explain?

[limber stratus]

And people will be happy

[analog tundra]

my facebook account is disabled i cant access it any more and it is linked to my pubgm account i need to make an option like the korean version of pubgm to have the ability to unlink on of the two accounts linked to pubgm account and thx

[spring void]

@analog tundra please contact ingame CS for accessing your account

@limber stratus please avoid unnecessary comments like these

[analog tundra]

can they unbind my facebook account from my account pubgm

[limber stratus]

Ok 👌

But I just answered his first question. I'm silent now@spring void

[spring void]

You can't unlink any linked social media account, thus if you arent able to access your account contact ingame support @analog tundra

[analog tundra]

i cant play on android forever

i need to play on apple device or gameloop emulator

and i have purchased royal passes and bought uc for a lot of money

[polar marsh]

@naive atlas:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coral leaf]

Where can i get the 17.0 beta plz?

[storm flume]

You can apply for the PUBG MOBILE beta program here, @coral leaf:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

[coral leaf]

Yeah thats the problem Im not selected as a beta tester before 😭 , better got to TapTap

🏃

[wet stump]

hello

Pubg moubil

[merry sandal]

Hello, @wet stump. Have a question you want to ask?

[wet stump]

I want to unblock my account

[versed cove]

is crown name tag permanent?

[cold latch]

.

[versed cove]

or is it only for next season?

[wet stump]

Please I want to unblock the account because I am a clean player

[onyx cairn]

Why unlock?
What happened to your account? @wet stump

[spring void]

@wet stump are you banned?

[onyx cairn]

@versed cove
It's permanent

[wet stump]

غثس

YES

[night cloak]

Help

[polar marsh]

@wet stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[onyx cairn]

Thank you.

How may we be of assistance? @night cloak

[night cloak]

i linked my account with google play and facebook but i lost my facebook account .i want delete facebook from my account @onyx cairn

[onyx cairn]

Contact in game support regarding it and tell them to revoke access. Once linked it can't be deleted.

[versed cove]

@onyx cairn thankyou

[graceful igloo]

Hey do u get banned for rooting ur device?

[onyx cairn]

Not for doing it, but maybe for using it. We do not recommend unsupported operation systems.

[versed cove]

what if i reach conqueror and then go back to ace till the end of the season. can i still get conqueror name tag and effect? thanks

[hollow vault]

@versed cove ye

the rewards are based on highest rank acheived

[versed cove]

ooh now i know. thankyou @hollow vault ☺️ appreciated

[blazing saddle]

@graceful igloo Rooted devices won't cause an issue, but make sure you do not install any 3rd party applications which may cause changes to the ingame files in anyway or affect the game in anyway. That will cause a ban for sure.

[strange pecan]

Hi I have lost access to my main pubg account..somehow my social media profile which I have registered for that account has been permanently disabled .
So how can I recover my Pung account without that social media account

[graceful igloo]

Okei but my frnd just rooted the phone and he got banned and he didn't even change any game files

[midnight oak]

why I can’t buy ?

[violet temple]

"You've requested too many payments."

it literally says it ggs

[midnight oak]

But I have never bought -.- @violet temple

[vagrant onyx]

@strange pecan you cant recover do you have second log in method

[strange pecan]

@vagrant onyx. No bro

[violet temple]

@midnight oak how many times did u try to click it lol

[vagrant onyx]

@strange pecan for lost account you have to contact support

[hollow vault]

@midnight oak u using pubg dot com ?

or midasbuy

use midasbuy seprately it will probably work

[strange pecan]

@night cloakok

[dim hollow]

@blazing saddle why pubg stopped giving free bonus challenge voucher .I can't play bonus challenge.

[fringe marlin]

@spring void midgame sometimes in lobby too

[hollow vault]

only gives 1 free @dim hollow

[strange pecan]

This happens and I lost access to my account

and my Facebook got diabled

[hollow vault]

contact fb to get ur account back up, only way to get pubg account back.

[dim hollow]

@hollow vault i have not even gotten one free.Pubgm support says this

[hollow vault]

when bonus challenged was launched, every person in indian region who had account go it

did u used to play at that time ?

[dim hollow]

I account is off atm .Means i am not playing at that time

But my account is older that the release of bonus challenge

[hollow vault]

then u've to purchase

[dim hollow]

I dont have enough uc or battle coin

[hollow vault]

it was sent via ingame mail which has time limt

[dim hollow]

Oh

[hollow vault]

not pubg issue bhai

[dim hollow]

To mai kya karu ab

[hollow vault]

purchase one.

[midnight oak]

pubg . Com

[dim hollow]

Uc nahi na hai is lie to bonus challenge try kar reha hu

Royall pass ke lie

[keen vigil]

@dim hollow English please

[dim hollow]

K

[hollow vault]

@midnight oak open chrome and use midasbuy

[midnight oak]

ok