#questions | PUBG MOBILE | Page 693

blazing saddle Jan 14, 2020, 7:20 AM

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@vagrant onyx The mutes given for users asking about ingame suspensions are indefinite.

If they wish to talk about it, tell them to contact any moderators personally.

vagrant onyx Jan 14, 2020, 7:21 AM

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@blazing saddle true

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But still can you mute him

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He did nothing wrong

untold jolt Jan 14, 2020, 7:22 AM

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hi

south void Jan 14, 2020, 7:27 AM

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Hello. I need help with prime purchasing. Please

vagrant onyx Jan 14, 2020, 7:34 AM

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@south void yes ?

subtle tusk Jan 14, 2020, 7:34 AM

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@vagrant onyx I mean only Europe?

vagrant onyx Jan 14, 2020, 7:38 AM

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@subtle tusk yes

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@subtle tusk for more explain you might can contact customer care

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You can just log out off your acc and not log in back in

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Or delete your account or disable

subtle tusk Jan 14, 2020, 7:40 AM

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Writing in support is futile (

vagrant onyx Jan 14, 2020, 7:41 AM

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Failure ?

subtle tusk Jan 14, 2020, 7:41 AM

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Yes

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They can’t answer normally.

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There the bot answers, but in no other way

polar marshBOT Jan 14, 2020, 7:43 AM

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@subtle tusk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

south void Jan 14, 2020, 7:51 AM

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@vagrant onyx sorry. Im here now. So my prime purchase is failed .

night cloak Jan 14, 2020, 8:06 AM

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HIII

storm willow Jan 14, 2020, 8:21 AM

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@south void iOS or android ?

vital moss Jan 14, 2020, 8:28 AM

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lower app size to under 500mb ,the game not worth high storage yet

void dune Jan 14, 2020, 8:53 AM

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Help me please

📎 image0.png

haughty cypress Jan 14, 2020, 8:53 AM

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congratulations on getting banned for 10 years @void dune

night cloak Jan 14, 2020, 8:54 AM

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📎 Screenshot_20200114_034621_com.tencent.ig.jpg

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Help me plese

📎 Screenshot_20200114_034621_com.tencent.ig.jpg

void dune Jan 14, 2020, 8:55 AM

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I do not use hacker

📎 image0.png

night cloak Jan 14, 2020, 8:57 AM

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Hello, I declare my account and I want to achieve this matter and compensation for this mistake and please investigate quickly from this mistake because I love this game, but this mistake is not accepted if I allow it as soon as I want my account and thank you. With all kindness and respect.

this is my account 586396773

📎 Screenshot_20200114_034621_com.tencent.ig.jpg

limber quail Jan 14, 2020, 9:03 AM

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📎 IMG-20200114-WA0044.jpg

polar marshBOT Jan 14, 2020, 9:03 AM

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@limber quail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Jan 14, 2020, 9:10 AM

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wew

serene ridge Jan 14, 2020, 9:10 AM

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Hello, how to raise merit, my uncle and me were playing, and killed some annoying teammates, and uncles merit has raised low and he cant play, how to raise it?

glossy sable Jan 14, 2020, 9:13 AM

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Just play on Classic Solo.

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@subtle tusk You can request an account deletion from the game settings.

night cloak Jan 14, 2020, 9:14 AM

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@night cloak click File Claim .

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@night cloak I did but do not answer

glossy sable Jan 14, 2020, 9:19 AM

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Just type "ban" :^)

night cloak Jan 14, 2020, 9:19 AM

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Or that

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What do I do about it

glossy sable Jan 14, 2020, 9:23 AM

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Just follow instructions and be patient.

subtle tusk Jan 14, 2020, 9:27 AM

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@glossy sable Do you mean that you can write in support and they will be deleted?

night cloak Jan 14, 2020, 9:31 AM

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But a friend who has patience for five months and has no result

glossy sable Jan 14, 2020, 9:32 AM

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But did they follow the instructions?

night cloak Jan 14, 2020, 9:32 AM

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Yes

glossy sable Jan 14, 2020, 9:33 AM

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Try again then.

night cloak Jan 14, 2020, 9:34 AM

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I also sent an email to a company, but as a result, and no one answered, tell me, Go to support

glossy sable Jan 14, 2020, 9:34 AM

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They should have asked again after a week, not wait for 5 months.

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Sending emails won't help in your case.

night cloak Jan 14, 2020, 9:36 AM

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OK, but my account is rated yesterday and I sent them but no result

polar marshBOT Jan 14, 2020, 9:37 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Jan 14, 2020, 9:43 AM

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Follow the bot's instructions.

stone pivot Jan 14, 2020, 9:55 AM

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Dear developers. Today I received letter with inviting to beta-test. There was a link to discord server for beta testers in this letter. I deleted it for mistake. Could you sent it to me again ID: 516807093. I really want to take part in beta test

storm flumeBOT Jan 14, 2020, 9:57 AM

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You can apply for the PUBG MOBILE beta program here, @stone pivot:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

glossy sable Jan 14, 2020, 9:58 AM

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How can you delete that by mistake tho

night cloak Jan 14, 2020, 9:59 AM

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He deleted for mistake...

stone pivot Jan 14, 2020, 10:02 AM

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Yes, I was contacted by game e-mail. But I deleted this message for mistake

night cloak Jan 14, 2020, 10:03 AM

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@stone pivot Contact customers support in game. If the message was sent to you from database, they will send you back.

stone pivot Jan 14, 2020, 10:04 AM

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I have written to support but they didn’t answer on my question

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They adviced me to look for information in their thems. But there is no theme about this problem

vivid relic Jan 14, 2020, 10:14 AM

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Hello i want to report something
So i did just want to buy some 600 uc, it cost (in indonesia) 150.000 rupiah, when i buy it, its says payment unsuccefull, but my money are suficient tho , pls help

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Sorry if my english bad*

night cloak Jan 14, 2020, 10:18 AM

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@vivid relic Can you try removing the account and adding it again on your Playstore / Appstore? Please let me know if it works.

And if it still doesn't, please contact the support.

vivid relic Jan 14, 2020, 10:19 AM

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Yes i do everything to fix it, but still not working

night cloak Jan 14, 2020, 10:19 AM

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YukariSmug

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You might have to contact the support in that case, what device are you using currently, @vivid relic?

vivid relic Jan 14, 2020, 10:19 AM

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Samsung A50s

night cloak Jan 14, 2020, 10:20 AM

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@stone pivot They are your only option atm.

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Try contacting the Google Play Support, @vivid relic. You can write them an e-mail. Please don't forget to mention necessary information regarding the issue.

vivid relic Jan 14, 2020, 10:21 AM

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Ok, thnx for the help

night cloak Jan 14, 2020, 10:22 AM

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You're very welcome, @vivid relic.

gloomy token Jan 14, 2020, 10:25 AM

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hellp

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hello

polar marshBOT Jan 14, 2020, 10:26 AM

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@gloomy token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 14, 2020, 10:26 AM

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You've probably broken a rule, knowingly or not, @gloomy token. If you think your ban is unfair, please click the FILE CLAIM option.

polar marshBOT Jan 14, 2020, 10:27 AM

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@gloomy token:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 14, 2020, 10:27 AM

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Avoid using the word Ban, it triggers the @polar marsh bot and mutes you.

gloomy token Jan 14, 2020, 10:27 AM

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WHY

night cloak Jan 14, 2020, 10:28 AM

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@night cloak nah

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It was meant to be like that let em

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Alright.

light trout Jan 14, 2020, 10:31 AM

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@night cloak We have the bot for certain reasons.

gloomy token Jan 14, 2020, 10:32 AM

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GG

lofty trail Jan 14, 2020, 10:33 AM

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@light trout when will crew challenge registration start?

night cloak Jan 14, 2020, 10:35 AM

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No information. You will get such information from in-game.

lofty trail Jan 14, 2020, 10:36 AM

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@night cloak in #pmco

gusty grail Jan 14, 2020, 10:39 AM

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Does anyone have information on gun dps after groza nerfed?

Maxed the groza, but useless now.

Assume it's the MPK, akm, or G36 now

jaunty reef Jan 14, 2020, 10:46 AM

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Where we sent vids of hacker?

night cloak Jan 14, 2020, 10:47 AM

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The damage of groza is 48 as same as the akm but the firing time is 0.080s

storm flumeBOT Jan 14, 2020, 10:47 AM

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Hello, @jaunty reef!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

glossy sable Jan 14, 2020, 10:48 AM

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:^)

night cloak Jan 14, 2020, 10:49 AM

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Someone has deleted my google account , which was connected to my game. Can you please remove the access of my that account so that I can link another account to the game?

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@night cloak If you lost the access to that Google account you can contact Google's Support for it.
Unfortunately, if you have lost your account we can't do anything regarding it; It's better if you contact Tencent's support in game or you can do it manually by mailing them:
PUBGMOBILE_CS@tencentgames.com

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Thanks @night cloak

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✅

gusty grail Jan 14, 2020, 11:00 AM

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@night cloak they reduced it to 45 in recent update I believe

storm flumeBOT Jan 14, 2020, 11:01 AM

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Hello, @tiny anchor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

light trout Jan 14, 2020, 11:05 AM

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@tiny anchor Would you read the message from @storm flume?

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@tiny anchor You can stop now.

frail idol Jan 14, 2020, 11:10 AM

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..

night cloak Jan 14, 2020, 11:15 AM

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@night cloak I emailed them . However I was told to contact pubg through their ingame support. Tried many times , but wasnt able to convey them the actual problem.

storm gull Jan 14, 2020, 11:20 AM

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📎 Screenshot_2020-01-14-17-08-25-610_com.tencent.ig.jpg

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This problem is ridiculous

keen vigil Jan 14, 2020, 11:22 AM

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What device you using?

storm gull Jan 14, 2020, 11:22 AM

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Redmi note 8

wary pumice Jan 14, 2020, 11:23 AM

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Help

night cloak Jan 14, 2020, 11:27 AM

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@wary pumice Aloha! How can I help you?

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@storm gull It doesn't look like a screenshot from Redmi Note 8. Did you install custom rom or something?

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It lags in my Phone

faint crow Jan 14, 2020, 11:35 AM

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@night cloak that issue mentioned by @storm gull is happened to me also. I have Samsung Galaxy Note 8(official device)

night cloak Jan 14, 2020, 11:36 AM

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Mine lags

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Game lags too much

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Mine is realme 2 pro 8gb ram with snapdragon 660

faint crow Jan 14, 2020, 11:36 AM

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You can see my issue history

📎 Screenshot_20200114-170617_Device_care.jpg

polar marshBOT Jan 14, 2020, 11:36 AM

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@wary pumice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring void Jan 14, 2020, 11:37 AM

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@faint crow have you installed from official store? And what device are you using?

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@night cloak try repairing from login screen

night cloak Jan 14, 2020, 11:37 AM

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Nothing happens

spring void Jan 14, 2020, 11:38 AM

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@night cloak what graphics are you using?

faint crow Jan 14, 2020, 11:38 AM

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@spring void yes i downloaded from play store. I own Samsung Galaxy Note 8

night cloak Jan 14, 2020, 11:39 AM

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Smooth high fps

polar marshBOT Jan 14, 2020, 11:39 AM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring void Jan 14, 2020, 11:39 AM

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@faint crow ok, so try repairing and if it doesn't work then reinstall. Feel free to mention us if you still face it

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@night cloak weird, is it due to your internet? What ping are you getting?
If it is not, then try reinstalling if it fixes the issue

night cloak Jan 14, 2020, 11:41 AM

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60 to 200 mostly

faint crow Jan 14, 2020, 11:42 AM

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@spring void I'll try

rancid bone Jan 14, 2020, 11:57 AM

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how to gain discord id

spring void Jan 14, 2020, 11:58 AM

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Use #discord @rancid bone

lucid dove Jan 14, 2020, 12:03 PM

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what is a dns and why do i have to change it to stop the problem from occuring?

night cloak Jan 14, 2020, 12:09 PM

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@lucid dove DNS stands for ‘Domain Name System’ and it’s basically a telephone book for the internet. DNS servers tell your Phone where gaming servers (or websites) are physically located on the world wide web. Any time you contact a gaming server, a gaming peer, or a website, you’ll use DNS.

Using the wrong DNS server or the ones provided by your ISP can crush your ping time, or worse - actually lower your connection speed.

weary bridge Jan 14, 2020, 12:20 PM

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#credit

night cloak Jan 14, 2020, 12:33 PM

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Watre you trynna do

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@Heaven_ I emailed them . However I was told to contact pubg through their ingame support. Tried many times , but wasnt able to convey them the actual problem.
I am asking one Moderator to talk with you regarding it.
@night cloak can you help out @night cloak regarding his account issue?

lucid dove Jan 14, 2020, 12:38 PM

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so my isp has provided me with a faulty dns?

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and what exactly is a 'wrong' dns server

sand path Jan 14, 2020, 12:41 PM

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Just switch to cloud or google dns

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And it should be fine

lucid dove Jan 14, 2020, 12:46 PM

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average ping is 150

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is this normal?

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when i pray to jesus it goes to 30

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but every other non mobile game i play i have gotten 9 ping or less

coral maple Jan 14, 2020, 12:51 PM

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@vagrant onyx👌

polar marshBOT Jan 14, 2020, 12:52 PM

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@copper dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral maple Jan 14, 2020, 12:53 PM

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Wow this new update has so many people hacking this is so sad 😭

storm flumeBOT Jan 14, 2020, 12:54 PM

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Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Jan 14, 2020, 1:01 PM

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@lucid dove Look, Ping problem is not related to game. It's a problem which is mainly relates to your internet and your internet service provider, so we can't help you out. You have to find the solution yourself. For now all I can say you can try switching networks. Have a good day!

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@night cloak The email support is for basic inquiry. For account related issues, you have to contact customer support in-game.

grand zodiac Jan 14, 2020, 1:08 PM

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لقد تم حظر حسابي عن طريق الخطأ وانا لما أخالف اي من القواعد هذا معرف id لحسابي 5230718940 برجاء الغاء الحظر وتعويضي

storm flumeBOT Jan 14, 2020, 1:08 PM

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Please do not use any other language aside from English in this channel, @grand zodiac. Refer to #613267301243944960 for language channels.

polar marshBOT Jan 14, 2020, 1:09 PM

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@grand zodiac:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@surreal topaz:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

marble thicket Jan 14, 2020, 1:27 PM

#

We will only get conqueror after we reached ACE?

night cloak Jan 14, 2020, 1:29 PM

#

@marble thicket ofc you will get conqueror.

glossy sable Jan 14, 2020, 1:35 PM

#

If you meet the requirements.

marble thicket Jan 14, 2020, 1:36 PM

#

Requirements like? @glossy sable

#

If there's no conqueror till now in the server and if i reach ACE at 4200 points suppose, then i gonna reach conqueror?

glossy sable Jan 14, 2020, 1:39 PM

#

You have to be in the Top #500 in the server leaderboard in that mode.

marble thicket Jan 14, 2020, 1:39 PM

#

@glossy sable what if i am in Diamond 2 and In top 500?I will get the conqueror frame? @glossy sable

#

🙄

polar marshBOT Jan 14, 2020, 1:41 PM

#

@zenith lava:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Jan 14, 2020, 1:41 PM

#

Conqueror comes after Ace, so yes, you get Conqueror after Ace.

#

As easy as it is.

marble thicket Jan 14, 2020, 1:47 PM

#

🧛‍♀️

cedar tinsel Jan 14, 2020, 2:13 PM

#

My account is blocked

polar marshBOT Jan 14, 2020, 2:13 PM

#

@cedar tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 14, 2020, 2:17 PM

#

Can any one help regarding ping issues

#

I am being matched with other countries players every time

lofty grail Jan 14, 2020, 2:31 PM

#

My id is 5265641248 i have very low kd my kd every season 1,5 and i dont use hack or cheat please rewatch all my gameplays and you will sure that i am not cheating ... back my account

ancient kestrel Jan 14, 2020, 2:49 PM

#

📎 Screenshot_2020-01-14-20-15-29-822_com.tencent.ig.jpg

#

How to enable these outfits in clan shop?

polar marshBOT Jan 14, 2020, 2:50 PM

#

@lofty grail:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@slender temple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blissful leaf Jan 14, 2020, 3:02 PM

#

What kind of cheat is plug-in because i've luckily reported 3 people 🤔

📎 Screenshot_2020-01-14-17-01-27-500_com.tencent.ig.jpg

#

pubgmt

night cloak Jan 14, 2020, 3:08 PM

#

Is that an achievement HR_GrantWut

hybrid badger Jan 14, 2020, 3:12 PM

#

Hello pubg mobile

spring void Jan 14, 2020, 3:13 PM

#

Hello storm_angel, how can we help you? @hybrid badger

hybrid badger Jan 14, 2020, 3:14 PM

#

my account was stolen helps

spring void Jan 14, 2020, 3:15 PM

#

Try contacting the lost linked social media platform's support, @hybrid badger

night cloak Jan 14, 2020, 3:15 PM

#

Which outfit, @ancient kestrel? That clan outfit?

#

@spring void there is something which ArcNyte pinned months ago
Maybe redirect it to storm angel?

hybrid badger Jan 14, 2020, 3:16 PM

#

I was connected with facebook I had no mail that was stolen from a stolen mail I do not remember a mail remaining on the old phone. Even the g mail drawn into account is available

storm flumeBOT Jan 14, 2020, 3:17 PM

#

Please refer to subpoint 2.8 in #faq for further information, @hybrid badger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

brazen schooner Jan 14, 2020, 3:19 PM

#

Hello i need help😅

night cloak Jan 14, 2020, 3:19 PM

#

Mind state your issue?

brazen schooner Jan 14, 2020, 3:21 PM

#

You see, my gmail account got hacked and google can't recover it hacker is clever and changed something about my gmail and all. And that gmail was linked to pubg and he's playing with my account. Unfortunately that gmail also linked to my personal fb that also linked with pubgm, but i think I'll get fb because it has 2 factor verification so i want to know how i can unlink gmail account from there.?

hybrid badger Jan 14, 2020, 3:25 PM

#

@storm flume How to contact support

night cloak Jan 14, 2020, 3:27 PM

#

Refer to faq 2.8 @hybrid badger

hybrid badger Jan 14, 2020, 3:27 PM

#

@storm flume?

storm flumeBOT Jan 14, 2020, 3:28 PM

#

You can contact the customer service via the game settings, @hybrid badger. Refer to subpoint 5.3 in #faq for further instructions.

hybrid badger Jan 14, 2020, 3:28 PM

#

I do not understand much turkey connecting from the defect you look here

night cloak Jan 14, 2020, 3:28 PM

#

@brazen schooner hello, please refer faq 2.8
Check dms if you want

hybrid badger Jan 14, 2020, 3:30 PM

#

@storm flumecan you link

night cloak Jan 14, 2020, 3:31 PM

#

@hybrid badger are you talking about ingame customer service?

brazen schooner Jan 14, 2020, 3:31 PM

#

But google can't recover it, hacker hacked pretty weirdly is there no other way? I still have main fb

hybrid badger Jan 14, 2020, 3:32 PM

#

@night cloakI applied there but I didn't get an answer

night cloak Jan 14, 2020, 3:32 PM

#

@brazen schooner no one can't do anything, best thing is to contact google support.

#

@hybrid badger wait for response dude, there is something named patience in this world.

brazen schooner Jan 14, 2020, 3:33 PM

#

@night cloak they only have recovery option that is not working 🙄 no further support.

hybrid badger Jan 14, 2020, 3:34 PM

#

@night cloakmy account was stolen for 2 months what I gave him the labor. There was also a g mail connection but I don't remember g mail.

brazen schooner Jan 14, 2020, 3:34 PM

#

I'm sorry 😅, i know it is lot but all hard works are gone and he's still wasting my little bit UC, fb can't be changed in pubgm but i just need alternative method for removing gmail. 😑

night cloak Jan 14, 2020, 3:35 PM

#

You can't unlink accounts once u connect it with game.
As far as i know

#

@hybrid badger maybe proplays can help you out.

#

@spring void

brazen schooner Jan 14, 2020, 3:36 PM

#

😅

hybrid badger Jan 14, 2020, 3:36 PM

#

@night cloakIs there any chance of learning the e g mail that is linked to my account?

spring void Jan 14, 2020, 3:36 PM

#

@brazen schooner to remove gmail, contact ingame CS and aks them to revoke access to gmail

#

@hybrid badger i am afraid i dont understand you

hybrid badger Jan 14, 2020, 3:38 PM

#

@spring voidmy account was stolen ce login facebook which was stolen.

brazen schooner Jan 14, 2020, 3:38 PM

#

@spring void Where's option for ingame cs?

hollow vault Jan 14, 2020, 3:38 PM

#

u mean u forgot the gmail account which was linked to the fb account which was hacked and through that fb account ur pubg was linked ?

storm flumeBOT Jan 14, 2020, 3:39 PM

#

You can contact the customer service via the game settings, @brazen schooner. Refer to subpoint 5.3 in #faq for further instructions.

spring void Jan 14, 2020, 3:39 PM

#

@hybrid badger contact facebook support

hybrid badger Jan 14, 2020, 3:40 PM

#

@spring voidthere came a negative answer unfortunately

#

@spring voidpubg my account had a goohşe play account, but I can't remember if I have a chance to learn?

brazen schooner Jan 14, 2020, 3:41 PM

#

I'll try, thank you

night cloak Jan 14, 2020, 3:49 PM

#

Omfg can yall explain why my loudout reset to the basic one which is absolutely terrible while i was in a match? I tried to change it to my normal and it said ‘loudout uploaded’ when i saved it but it didnt go to the one i made yur game is so bad, you add new things but dont fix any major bugs that have existed

light trout Jan 14, 2020, 3:52 PM

#

@silent turtle Could you try asking in #pmco? Someone with more knowledge than me will reply to you as soon as possible.

polar marshBOT Jan 14, 2020, 3:57 PM

#

@random willow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 14, 2020, 4:09 PM

#

marhabaan tama hazr hisabik 90 liawm sbb alhazr mukhalafat alaitifaqiat almustakhdam wana eindi fadaw edma tama hadar hisabiun ant fi alfidu la yujad 'ayu mukhalafa

spring void Jan 14, 2020, 4:09 PM

#

@night cloak ENGLISH only

night cloak Jan 14, 2020, 4:10 PM

#

Send you a video link

spring void Jan 14, 2020, 4:10 PM

#

Are you banned? @night cloak

night cloak Jan 14, 2020, 4:10 PM

#

Yes, I got here today

#

I am oppressed

polar marshBOT Jan 14, 2020, 4:12 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

boreal pollen Jan 14, 2020, 4:26 PM

#

Can any mod reply to me on pmco support?

foggy path Jan 14, 2020, 4:26 PM

#

Hello i have a problem

#

Sometimes my game froze in the match and it dont work but i can hear the sound it make me angry when it happens

#

Is it game bug or my phone has some problem?

#

What do i do to fix it

polar marshBOT Jan 14, 2020, 4:27 PM

#

@patent magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vagrant onyx Jan 14, 2020, 4:28 PM

#

@foggy path both

#

You cant know The answer 100%

foggy path Jan 14, 2020, 4:28 PM

#

Because my friend has this problem too and his phone is note 8

#

But we dont have same device

cobalt oxide Jan 14, 2020, 4:42 PM

#

Hello Pubg Team,

I would like to inform you that my Account been banned at ( 2019-08-28) am very surprised because i always respect and follow
your violated terms and conditions of the game,
Privacy Policy & End user License Agreement

am a player of pubg since season 4

I used to have a great time with my friends list

I think you can verify my account to verify the above information

Account Details:
ID: 5300282201
Name: 卍ɢĂpª卍BRH
Level: 62
Rank: Crown

I am really disappointed by what happened and can't believe it, But I believe that pubg system will clarify the banned cause!

I am awaiting a response from your side and agreeing to your decision if there is any unlawful cause of my ban

storm flumeBOT Jan 14, 2020, 4:45 PM

#

Please refer to subpoint 2.12 in #faq for further information, @cobalt oxide. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

steel wing Jan 14, 2020, 5:01 PM

#

@blazing saddle I wana apply for discord contributor for this server but I dont know my numeric discord user identification

broken sierra Jan 14, 2020, 5:03 PM

#

474466614948003846 @steel wing

#

Have fun

steel wing Jan 14, 2020, 5:03 PM

#

@broken sierra Thanks ♥️ but how did u get mine?

#

That was a quick one 🥵

broken sierra Jan 14, 2020, 5:04 PM

#

You have to unlock something called developer mode from setting then if you hold onto someone's name you'll see something like "copy id"

steel wing Jan 14, 2020, 5:04 PM

#

How do I unlock tho

#

I went at apperance but

broken sierra Jan 14, 2020, 5:05 PM

#

Bruh dig in to settings

steel wing Jan 14, 2020, 5:05 PM

#

On my way thanks tho

broken sierra Jan 14, 2020, 5:05 PM

#

Behavior

#

developer mode

#

There you go, turn it on

steel wing Jan 14, 2020, 5:05 PM

#

Ok appriciate it

broken sierra Jan 14, 2020, 5:06 PM

#

Appreciate*

steel wing Jan 14, 2020, 5:06 PM

#

Yeah :/

storm willow Jan 14, 2020, 5:06 PM

#

@steel wing you can also click your name then on profile page click three dot on right and copy ID 🙂

ancient crane Jan 14, 2020, 5:06 PM

#

alot of hacker guys

#

please solve this problem

steel wing Jan 14, 2020, 5:06 PM

#

Thanks I realised that

broken sierra Jan 14, 2020, 5:06 PM

#

Ok

ancient crane Jan 14, 2020, 5:06 PM

#

we cant play solo duo squad

steel wing Jan 14, 2020, 5:06 PM

#

Lmao

broken sierra Jan 14, 2020, 5:07 PM

#

@ancient crane okay okay, team is working on it, stay calm

#

Just sit back and relax

ancient crane Jan 14, 2020, 5:08 PM

#

just i told u bro

#

iam relax

broken sierra Jan 14, 2020, 5:08 PM

#

Time for my problem HAHAH
"The joystick is acting hella weird, it just kicks in anytime anywhere while reviving or taking advantage of tpp"
Any fix for that?^

ancient crane Jan 14, 2020, 5:09 PM

#

ya tpp

steel wing Jan 14, 2020, 5:09 PM

#

Lmao Fr?

broken sierra Jan 14, 2020, 5:09 PM

#

Any wise person wanna help?

steel wing Jan 14, 2020, 5:09 PM

#

U watch davie504?

broken sierra Jan 14, 2020, 5:10 PM

#

No

storm willow Jan 14, 2020, 5:10 PM

#

@broken sierra probably had your sprint locked

steel wing Jan 14, 2020, 5:10 PM

#

Wise choice 🤫

broken sierra Jan 14, 2020, 5:10 PM

#

No

steel wing Jan 14, 2020, 5:10 PM

#

Well contact a Mod about that

#

Btw my TIME ZONE IS GMT+1 but there isnt gmt+1 at contributor apply

broken sierra Jan 14, 2020, 5:12 PM

#

Just do GMT +2

#

Hahah ez

steel wing Jan 14, 2020, 5:13 PM

#

Only UTC

broken sierra Jan 14, 2020, 5:13 PM

#

Any wise mod here to help me with my problem?

light trout Jan 14, 2020, 5:14 PM

#

@steel wing UTC +1 is the similar timezone.

steel wing Jan 14, 2020, 5:14 PM

#

Got it ita UTC+1

#

Yep thanks

light trout Jan 14, 2020, 5:17 PM

#

@broken sierra Have you tried changing the control settings or repairing the game?

broken sierra Jan 14, 2020, 5:17 PM

#

Well repairing fixed it before the update but after update it's back

#

And i guess if i repair again I'll have to download .5 version again that means issue will be back with it

#

And about control settings, bruh it took me ages to get used to new ones can't afford to change again

#

It's painful, ya get me blud?

light trout Jan 14, 2020, 5:20 PM

#

You never know until you try repairing the game.

broken sierra Jan 14, 2020, 5:26 PM

#

....

#

Yes, my Lord

📎 Sebastian_bow.gif

fossil flume Jan 14, 2020, 5:28 PM

#

Hello can i talk with administrator ?

light trout Jan 14, 2020, 5:28 PM

#

@fossil flume What is it about?

polar marshBOT Jan 14, 2020, 5:29 PM

#

@fossil flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quick palm Jan 14, 2020, 5:29 PM

#

📎 Screenshot_20200111-201835.png

#

For some reason I wasn't able to spin my character around

velvet meteor Jan 14, 2020, 5:31 PM

#

Guys could you please help me

ancient crane Jan 14, 2020, 5:31 PM

#

guys where i can send vedio for teaming

light trout Jan 14, 2020, 5:31 PM

#

@velvet meteor You can ask them to read and follow the steps informed in FAQ 2.12 in #faq.

#

@ancient crane You want to report someone for teaming up with the enemies?

ancient crane Jan 14, 2020, 5:32 PM

#

can i share my screen

#

they play live now

#

ya

#

@light trout ya live now

light trout Jan 14, 2020, 5:33 PM

#

Unfortunately, you will have to report them in the game. @ancient crane

ancient crane Jan 14, 2020, 5:33 PM

#

i report them but i dont write teaming

velvet meteor Jan 14, 2020, 5:33 PM

#

Sorry I do not know who to use discord but I really want to talk to someone

ancient crane Jan 14, 2020, 5:34 PM

#

@light trout please can u come to general room

light trout Jan 14, 2020, 5:34 PM

#

@velvet meteor FAQ 2.12 in #faq has all the information on how to talk to someone for this issue.

#

@ancient crane Sure.

ancient crane Jan 14, 2020, 5:35 PM

#

@light trout come and see

#

you see and they told this guy

light trout Jan 14, 2020, 5:37 PM

#

Unfortunately, I can not do anything about that. You will have to contact the in-game customer service.

ancient crane Jan 14, 2020, 5:37 PM

#

where

storm flumeBOT Jan 14, 2020, 5:40 PM

#

You can contact the customer service via the game settings, @ancient crane. Refer to subpoint 5.3 in #faq for further instructions.

velvet meteor Jan 14, 2020, 5:40 PM

#

He already did that but no one respond I need to contact them in live chat or here in discord

#

And I contact the customer service and no one respond either

next river Jan 14, 2020, 5:41 PM

#

Help please i am an Indian player but i am always connecting to indo servers and i get a ping disadvantage from the 0.16 update please help

night cloak Jan 14, 2020, 5:46 PM

#

50mbps doesn't mean it's good even it proof good on YouTube or etc

#

@velvet meteor took time for human to respond

#

If expecting immediate answer by human not bot nah

#

If no response for months then your appeal is closed obviously

velvet meteor Jan 14, 2020, 5:48 PM

#

We waited two days how long they will take to respond to us?

night cloak Jan 14, 2020, 5:48 PM

#

@night cloak what?

#

Look what I'm trynna doing smh

#

Bruh he's asking for help tf

#

Hello any one could help me i wanna report a cheater

#

@velvet meteor took months not day

polar marshBOT Jan 14, 2020, 5:50 PM

#

@velvet meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 14, 2020, 5:50 PM

#

Told ya

#

@night cloak thx bro i will upload the video to imgur but where should i submit the link and the username that i wish to report will it be here or somwhere else?

light trout Jan 14, 2020, 6:03 PM

#

@night cloak Of course! Why not?

long plover Jan 14, 2020, 6:38 PM

#

there is no “get dice” option in sankranti kites festival event

polar marshBOT Jan 14, 2020, 6:54 PM

#

@neat bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hidden narwhal Jan 14, 2020, 6:55 PM

#

Hi there i am from india i think i have an issue with the server in pubgm when i play my phone is over wifi network and the issue is that i didnt get the same lobby /same server because of that i have ping issue in the lobby no one is from india
Can someone help me from this
Ping me

storm flumeBOT Jan 14, 2020, 7:00 PM

#

Please refer to this channel's pinned messages for further information, @hidden narwhal:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak Jan 14, 2020, 7:01 PM

#

Please help. My account was attended for ten years without reason. I swear that I did not violate the laws. Please review my account and verify it. this is my account
(5132356979)
MFP々HYPER๛
This is my e-mail account to contact me (zaed01658@gmail.com)

#

📎 IMG-20200114-WA0003.jpg

polar marshBOT Jan 14, 2020, 7:02 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 14, 2020, 7:16 PM

#

Why has my account been suspended?

quiet mirage Jan 14, 2020, 7:24 PM

#

I have lost over 300 points in a row due to masses of hackers, can I please get some back? My ID: 5213038819

drifting lark Jan 14, 2020, 7:30 PM

#

I can’t hear my teammates, neither they can hear me. I can hear other people on „All” though, what is happening?

bold siren Jan 14, 2020, 8:05 PM

#

Please restart your game and ask your friends to restart their game as well when it happens, @drifting lark.

drifting lark Jan 14, 2020, 8:17 PM

#

@bold siren I restarted the game more than 10 times, restarted my iPad and switched device to my phone with no effects
fortunetaly it all cleared up in next match

polar marshBOT Jan 14, 2020, 8:24 PM

#

@desert widget:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@tender pendant:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tight sparrow Jan 14, 2020, 8:43 PM

#

📎 ae5975a87588e17a.jpg

#

pla someone help me with thes

onyx cairn Jan 14, 2020, 8:48 PM

#

@tight sparrow come to #pmco

tight sparrow Jan 14, 2020, 8:49 PM

#

okay!

proud maple Jan 14, 2020, 8:50 PM

#

@tight sparrow @tight sparrow @tight sparrow s.a abdullah

slender sky Jan 14, 2020, 9:24 PM

#

Can i ask question ?!

onyx cairn Jan 14, 2020, 9:24 PM

#

Just ask.

slender sky Jan 14, 2020, 9:24 PM

#

📎 Screenshot_2020-01-14-23-15-35-061_com.tencent.ig.jpg 📎 Screenshot_2020-01-14-23-14-41-668_com.tencent.ig.jpg

#

Are they hackers ?!

bold siren Jan 14, 2020, 9:25 PM

#

It does look suspicious for me. But have you tried spectating them?

slender sky Jan 14, 2020, 9:26 PM

#

Not yet @bold siren

#

But its not getting in my mind how they win lot of this matches and high kills

covert mason Jan 14, 2020, 9:27 PM

#

its easy

slender sky Jan 14, 2020, 9:27 PM

#

Are thy playing vs bots or what?!

covert mason Jan 14, 2020, 9:27 PM

#

my friend is 2nd in eu squad on fpp

#

check his stats magicZUHN

bold siren Jan 14, 2020, 9:28 PM

#

Refrain from having discussions in here, feel free to use #general & #pubg-mobile.

slender sky Jan 14, 2020, 9:28 PM

#

@bold siren ok

#

@covert mason but his kd is not in 20s and 30s

#

In fair range @covert mason right

covert mason Jan 14, 2020, 9:29 PM

#

but if u have good squad u can have 20-30

#

@slender sky his kd is 11

slender sky Jan 14, 2020, 9:30 PM

#

@covert mason yes this make it fair thats what i taking about

covert mason Jan 14, 2020, 9:30 PM

#

What level is that guy u reported?

bold siren Jan 14, 2020, 9:30 PM

#

Refrain from having discussions in here, feel free to use #general & #pubg-mobile, @slender sky, @covert mason.

slender sky Jan 14, 2020, 9:31 PM

#

This people who i posted thier photos they killing 30 ppl in every match

covert mason Jan 14, 2020, 9:31 PM

#

come dm

slender sky Jan 14, 2020, 9:31 PM

#

Ok @covert mason

proud maple Jan 14, 2020, 9:37 PM

#

@bold siren gi

night cloak Jan 14, 2020, 10:53 PM

#

Gg Pubg. I reported a lot of players. Team at solo. And nothing happened. GG

#

And pubg keep the game clear.. Aha

polar marshBOT Jan 14, 2020, 11:23 PM

#

@surreal creek:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

west field Jan 15, 2020, 12:02 AM

#

WTH. I'm pushing rank in fpp/solo, and other noob players are teaming in every match... Pls BAN them for 1 week. SO ANNOYING.😡

haughty cypress Jan 15, 2020, 12:03 AM

#

sad

west field Jan 15, 2020, 12:04 AM

#

When I play solo It's seems like I play 1 VS 2.

night cloak Jan 15, 2020, 12:06 AM

#

#pmco hi i need some help

simple spoke Jan 15, 2020, 12:21 AM

#

Hi

#

How my squad play at club open pmco after registered

glass turtle Jan 15, 2020, 12:33 AM

#

I need help

storm flumeBOT Jan 15, 2020, 12:33 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @glass turtle. Remember to read through #faq before asking questions in the support channels.

glass turtle Jan 15, 2020, 12:33 AM

#

📎 Screenshot_20200115_032058_com.tencent.ig.jpg

gritty latch Jan 15, 2020, 12:38 AM

#

hi

glass turtle Jan 15, 2020, 12:38 AM

#

I cannot log in to the foreign version because I mistakenly logged into the Vietnamese version

storm cape Jan 15, 2020, 12:44 AM

#

One message removed from a suspended account.

night cloak Jan 15, 2020, 1:07 AM

#

@glass turtle mistaken or not you can't transfer account between Vietnam and global no matter what you do

fallow escarp Jan 15, 2020, 1:16 AM

#

Whenever I turn on my gyroscope it keeps on moving my scope on its own
Help me

night cloak Jan 15, 2020, 1:24 AM

#

@fallow escarp That's why gyroscope is made. It will move the scope according to how you are moving your phone or in which direction you are tilting it.

#

@storm cape Can you try repairing your client?

fallow escarp Jan 15, 2020, 1:25 AM

#

Im not moving my phone at all,I can't even tilt my phone to move it

night cloak Jan 15, 2020, 1:53 AM

#

It's problem with your phone's gyroscope sensor then. What model do you use? @fallow escarp

polar marshBOT Jan 15, 2020, 2:24 AM

#

@midnight holly:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@abstract wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

latent lagoon Jan 15, 2020, 2:46 AM

#

Hello

safe obsidian Jan 15, 2020, 2:47 AM

#

@polar marsh High lagging please fix it

#

When enemies near

polar marshBOT Jan 15, 2020, 2:47 AM

#

@latent lagoon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm willow Jan 15, 2020, 2:49 AM

#

@fallow escarp I had encountered the issue earlier, just try restarting device and repair the client.

stark hawk Jan 15, 2020, 3:06 AM

#

Hloo

sonic dew Jan 15, 2020, 3:06 AM

#

What is it mean multiply rewards?

📎 image0.png

stark hawk Jan 15, 2020, 3:06 AM

#

@polar marsh

sonic dew Jan 15, 2020, 3:08 AM

#

As per the kite 🪁 goes I m supposed to get 1 bucket bird food

#

I didn’t get

night cloak Jan 15, 2020, 3:14 AM

#

@stark hawk Aloha! How can I help you?

polar marshBOT Jan 15, 2020, 3:20 AM

#

@crimson flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frosty shore Jan 15, 2020, 3:25 AM

#

Pubg beta

storm flumeBOT Jan 15, 2020, 3:26 AM

#

You can apply for the PUBG MOBILE beta program here, @frosty shore:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak Jan 15, 2020, 3:34 AM

#

What do u get for opening 20 premium crates?

#

Another legendary?

#

@night cloak Yes.

#

Thanks

frosty shore Jan 15, 2020, 3:49 AM

#

How can I get to know that I am selected for beta test

night cloak Jan 15, 2020, 3:50 AM

#

@frosty shore You will get an email or in game notice.

frosty shore Jan 15, 2020, 3:51 AM

#

Thanks

lucid dove Jan 15, 2020, 4:06 AM

#

Nothing helps I still keep on getting banned even with the dns changer

#

If everything you say is true the only thing I can do is to hope pubg fixes this

vagrant onyx Jan 15, 2020, 4:11 AM

#

@lucid dove error data with client

lucid dove Jan 15, 2020, 4:11 AM

#

Yea

#

I was in top 3 when it happened 10 minutes ago

#

And when I find tutorials I just see people hacking

vagrant onyx Jan 15, 2020, 4:12 AM

#

@lucid dove its connection problem

like the game cant connect to server

lucid dove Jan 15, 2020, 4:12 AM

#

Can't reconnect

vagrant onyx Jan 15, 2020, 4:12 AM

#

So you get data error

#

@lucid dove no

#

also have you looked in pinned message

lucid dove Jan 15, 2020, 4:14 AM

#

Yep

#

I hope tencent fixs this issue soon

vagrant onyx Jan 15, 2020, 4:15 AM

#

@lucid dove some people got data error with client and after they try to log in multi time they received 10 years ban

#

@lucid dove after you got data error with client ( 10 min ban ) don’t try to log in more than 1 time or 2 time

lucid dove Jan 15, 2020, 4:37 AM

#

Thanks didn't know that

#

Would've gotten banned if you didn't say that

night cloak Jan 15, 2020, 4:38 AM

#

How I can send in game UC to my friends

#

Or its gona be possible or not????

#

I have more than 25k uc in my accout

#

Help please

#

Asap

#

Why pubg remove gifting option

#

Why

woven atlas Jan 15, 2020, 4:43 AM

#

@night cloak uc cannot be sent from ur main account to other account

night cloak Jan 15, 2020, 4:44 AM

#

This will gona happen in future or not

#

???

#

Please return this feature to send uc to friends or transfer uc from main accout to another account

#

Please must needed feature

#

@woven atlas

#

Help help help help help

unique marsh Jan 15, 2020, 4:47 AM

#

Pubg mobile beta discord server link please

next river Jan 15, 2020, 4:52 AM

#

Help please i am an Indian player but i am always connecting to indo servers and i get a ping disadvantage from the 0.16 update please help

night cloak Jan 15, 2020, 4:54 AM

#

@night cloak About your issue, I'm sorry to say but none of the features here can be added to the game just by requesting it here since we are not the developers.

storm flumeBOT Jan 15, 2020, 4:55 AM

#

You can apply for the PUBG MOBILE beta program here, @unique marsh:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak Jan 15, 2020, 4:55 AM

#

^ there you go @unique marsh

#

@next river What languages have you selected?

#

Try changing the country / region if you have selected a wrong one.

blazing saddle Jan 15, 2020, 4:58 AM

#

@night cloak You can purchase UC for your friends via this website:

http://www.pubgmobile.com/pay
There is no other way to transfer UC ingame.

#

@next river I believe this will be of help:

https://discordapp.com/channels/393088095840370689/481200416349224980/664883093135687723

lucid dove Jan 15, 2020, 5:01 AM

#

How do you use the dns changer?

blazing saddle Jan 15, 2020, 5:02 AM

#

@lucid dove Are you still facing the issue after DNS changer?

Try playing the game on another network and let me know.

lucid dove Jan 15, 2020, 5:02 AM

#

I got disconnected 4 times today

#

Im scared I'm going to get banned for real

blazing saddle Jan 15, 2020, 5:02 AM

#

Download the DNS changer, connect to Google DNS and open the game while it is still connected.

lucid dove Jan 15, 2020, 5:02 AM

#

Google dns?

blazing saddle Jan 15, 2020, 5:02 AM

#

If you have done nothing wrong, you will not get banned.

#

Have you downloaded the application, @lucid dove?

lucid dove Jan 15, 2020, 5:03 AM

#

📎 Screenshot_20200115_160303_com.greatstuffapps.dnschangerpro.jpg

#

This is what I see

blazing saddle Jan 15, 2020, 5:03 AM

#

Download this one.

📎 Screenshot_20200115-103324.jpg

lucid dove Jan 15, 2020, 5:03 AM

#

Oh ok

#

I'll try that one

#

Thanks I'll let you know if it happens again

#

Easy to use

polar marshBOT Jan 15, 2020, 5:10 AM

#

@uncut sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lucid dove Jan 15, 2020, 5:11 AM

#

Oh no

📎 Screenshot_20200115_161057_com.tencent.ig.jpg

#

Tell me this isn't good

blazing saddle Jan 15, 2020, 5:11 AM

#

Doesn't look good.

lucid dove Jan 15, 2020, 5:12 AM

#

Happened this morning?

#

Uhhhhh

#

I havent violated anything I swear

#

Oh and do you know a dns changer for ios

formal quest Jan 15, 2020, 5:28 AM

#

Hi

#

How i can Unlink My Account Game Center!!!!

vagrant onyx Jan 15, 2020, 5:33 AM

#

@formal quest hello

its not possible to unlink on global version

#

of the game

formal quest Jan 15, 2020, 5:33 AM

#

My hacked account

#

😭😭😭

vagrant onyx Jan 15, 2020, 5:34 AM

#

@formal quest you can ask to revoke access

#

I am sorry to hear that

formal quest Jan 15, 2020, 5:34 AM

#

Ask how!!!

vagrant onyx Jan 15, 2020, 5:35 AM

#

@formal quest please follow this

📎 image0.jpg

formal quest Jan 15, 2020, 5:36 AM

#

Call them on iphone !

#

Samsung

vagrant onyx Jan 15, 2020, 5:37 AM

#

@formal quest call them ?

#

@formal quest follow what i say to you

you can log on guest acc and provide proof

formal quest Jan 15, 2020, 5:37 AM

#

From PUBG

vagrant onyx Jan 15, 2020, 5:38 AM

#

@formal quest you cant call for now

formal quest Jan 15, 2020, 5:38 AM

#

It is okay if I send from my iPhone apple !

#

Someone said just from Android !

cerulean lily Jan 15, 2020, 6:19 AM

#

@polar marsh
I haave issue with quick scope option.
I have enabled it but still its not showing when i play a match.
Its also showing when i edit control but not in match.
Plz help. If i want to change scope i have to open bagpack for it.

night cloak Jan 15, 2020, 6:29 AM

#

@cerulean lily try resetting your layout & try again

cerulean lily Jan 15, 2020, 6:30 AM

#

@night cloak i tried this one
I uninstalled the game & reinstall it but facinv same problem

night cloak Jan 15, 2020, 6:32 AM

#

@cerulean lily when quick scope was first introduced to the game it had the same bug as ur experiencing rn! The solution for it is resetting the layout.

#

Try it

cerulean lily Jan 15, 2020, 6:34 AM

#

I have tried it bro.
Its showing before.
Last week its disappeared.
Okay one more time
I will text if its helps or not

cerulean lily Jan 15, 2020, 6:55 AM

#

@night cloak its not helpful

polar marshBOT Jan 15, 2020, 6:58 AM

#

@unborn furnace:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean lily Jan 15, 2020, 7:01 AM

#

📎 Screenshot_2020-01-15-12-23-31-939_com.tencent.ig.jpg 📎 Screenshot_2020-01-15-12-24-12-658_com.tencent.ig.jpg

#

See i have enabled it but no option in match

night cloak Jan 15, 2020, 7:07 AM

#

@cerulean lily wdym?

cerulean lily Jan 15, 2020, 7:08 AM

#

Sorry! Can't understand @night cloak

night cloak Jan 15, 2020, 7:08 AM

#

What do you mean dude?

#

@cerulean lily do you mean? You can't see the crosshair after changing the colour?

cerulean lily Jan 15, 2020, 7:09 AM

#

I haave issue with quick scope option.
I have enabled it but still its not showing when i play a match.
Its also showing when i edit control but not in match.
Plz help. If i want to change scope i have to open bagpack for it. @night cloak

night cloak Jan 15, 2020, 7:10 AM

#

Hmm
Probably a bug maybe

#

@night cloak , can you come here for a sec?

#

Bello

#

@cerulean lily Very old bug. Resetting controls will fix the issue. You can also try switching control layouts.

cerulean lily Jan 15, 2020, 7:16 AM

#

I have tried it all

#

I also resinstall the whole game but same result

night cloak Jan 15, 2020, 7:18 AM

#

Repair client is the last thing you can do to fix it. Make sure to select the 3rd option.

cerulean lily Jan 15, 2020, 7:19 AM

#

I also did that

night cloak Jan 15, 2020, 7:19 AM

#

Tried the 3rd option?

cerulean lily Jan 15, 2020, 7:19 AM

#

Routine repair ?

night cloak Jan 15, 2020, 7:20 AM

#

Nope, initialisation.

cerulean lily Jan 15, 2020, 7:20 AM

#

No i don't tried it

night cloak Jan 15, 2020, 7:21 AM

#

Make sure to take some screenshot backup of your settings, it will reset everything.

cerulean lily Jan 15, 2020, 7:21 AM

#

Okay thanks

#

Let me check

polar marshBOT Jan 15, 2020, 7:55 AM

#

@hardy radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 15, 2020, 8:06 AM

#

Will there be another m416 upgradable from a spin and win in the near future ? I’ve spent thousands trying to get the glacier 😂 but no luck

blazing saddle Jan 15, 2020, 8:20 AM

#

Keep an eye on #news or ingame news for information about upcoming events, @night cloak.

verbal yoke Jan 15, 2020, 8:33 AM

#

hey

#

im still having problems with my mic

#

my friends say it sounds bad

#

idk why

polar marshBOT Jan 15, 2020, 8:36 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

verbal yoke Jan 15, 2020, 8:37 AM

#

hey i need help with my mic. im on ios and my friends say it sounds bad does anyone have any solution to it.

night cloak Jan 15, 2020, 9:03 AM

#

@verbal yoke go to settings>audio

From the available options, adjust your microphone value (volume)

verbal yoke Jan 15, 2020, 9:10 AM

#

ok thx ig

somber beacon Jan 15, 2020, 9:15 AM

#

@cerulean lily

cerulean lily Jan 15, 2020, 9:16 AM

#

@night cloak facing same prblm still
Can't fix
quick scope not showing in match

somber beacon Jan 15, 2020, 9:16 AM

#

Take gun in your hand and take 2 different scopes

cerulean lily Jan 15, 2020, 9:18 AM

#

If we take single sight the option is available but we can't change if there is no more sights or scope

#

I know it

#

The problem is quick scope button is not showing

night cloak Jan 15, 2020, 9:27 AM

#

Where is the 0.17.0 beta for Android

weary cosmos Jan 15, 2020, 9:35 AM

#

0.17.0 beta download link please?

polar marshBOT Jan 15, 2020, 9:50 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Jan 15, 2020, 10:06 AM

#

@dreamy stump:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rancid summit Jan 15, 2020, 10:09 AM

#

Need help for pmco

onyx cairn Jan 15, 2020, 10:09 AM

#

#pmco @rancid summit

coral maple Jan 15, 2020, 10:17 AM

#

@night cloak I applied for beta how will I know if I'm Chosen?

spring barn Jan 15, 2020, 10:18 AM

#

can we see any high ground lower ground like can anyone say that there is a ridge or a lower ground after 10 mtr. By just looking at map without any ingame knowledge

#

@coral maple pubgm will send u mail if u get selected check mail

coral maple Jan 15, 2020, 10:21 AM

#

K

spring barn Jan 15, 2020, 10:21 AM

#

@night cloak like how ?

#

Will studying topography help me

polar marshBOT Jan 15, 2020, 10:21 AM

#

@hardy hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

coral maple Jan 15, 2020, 10:22 AM

#

So if I don't get any reply I don't get beta?

cerulean lily Jan 15, 2020, 10:31 AM

#

@night cloak i tried that too
But still have same prblm

warm notch Jan 15, 2020, 10:37 AM

#

How to change email?

#

I using google plays but want change mail

lucid dove Jan 15, 2020, 10:41 AM

#

Ping is only high for pubg

#

📎 Screenshot_20200115_214310.jpg

#

📎 Screenshot_20200115_214410_com.tencent.ig.jpg

#

Got banned again even with dns

vagrant onyx Jan 15, 2020, 10:47 AM

#

@lucid dove you got data error with client

#

this happen when game get error with the wifi ( connection )

warm notch Jan 15, 2020, 10:47 AM

#

How to change email with google plays.

vagrant onyx Jan 15, 2020, 10:48 AM

#

@warm notch gmail ?

warm notch Jan 15, 2020, 10:48 AM

#

Yes

vagrant onyx Jan 15, 2020, 10:48 AM

#

Which one

warm notch Jan 15, 2020, 10:48 AM

#

Googleplays

lucid dove Jan 15, 2020, 10:48 AM

#

Yea

warm notch Jan 15, 2020, 10:48 AM

#

i used my old phone email i want change to right now i use

#

phones

lucid dove Jan 15, 2020, 10:48 AM

#

📎 IMG_20200115_214737.jpg

#

Ping with other games

#

Only happens to pubg

vagrant onyx Jan 15, 2020, 10:49 AM

#

@warm notch dude
Download gmail app

warm notch Jan 15, 2020, 10:49 AM

#

Gmail?

vagrant onyx Jan 15, 2020, 10:49 AM

#

@warm notch yes you said you wana change the email

warm notch Jan 15, 2020, 10:50 AM

#

@night cloak qlrdy

#

i want change emails

lucid dove Jan 15, 2020, 10:50 AM

#

You can't change it

warm notch Jan 15, 2020, 10:50 AM

#

aw

lucid dove Jan 15, 2020, 10:50 AM

#

Once it's set its set

warm notch Jan 15, 2020, 10:50 AM

#

Ow i neee chwnge email

lucid dove Jan 15, 2020, 10:50 AM

#

Help me

#

My ping is killing me

vagrant onyx Jan 15, 2020, 10:51 AM

#

@warm notch hotmail you can
but i dont know about gmail

warm notch Jan 15, 2020, 10:51 AM

#

cus i gonna lost my account if i forgot pass

#

sometime i can forget

vagrant onyx Jan 15, 2020, 10:51 AM

#

@warm notch type your password in a paper

warm notch Jan 15, 2020, 10:51 AM

#

@vagrant onyx i think doesnt work cus i will firget where i put😂

gilded tiger Jan 15, 2020, 10:51 AM

#

Hei

lucid dove Jan 15, 2020, 10:52 AM

#

Hmmm if you can remember most of ur acc details you can recover your account

gilded tiger Jan 15, 2020, 10:52 AM

#

Help me

lucid dove Jan 15, 2020, 10:52 AM

#

Like alot

warm notch Jan 15, 2020, 10:52 AM

#

@lucid dove i changed device

lucid dove Jan 15, 2020, 10:52 AM

#

Details of ur account

polar marshBOT Jan 15, 2020, 10:52 AM

#

@gilded tiger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lucid dove Jan 15, 2020, 10:52 AM

#

When it was made

low dune Jan 15, 2020, 10:52 AM

#

@gilded tiger request your prob here

lucid dove Jan 15, 2020, 10:53 AM

#

Yes but still do the customer support thing and give it a go

#

That's how I recovered my account

vagrant onyx Jan 15, 2020, 10:53 AM

#

@low dune he got muted

warm notch Jan 15, 2020, 10:54 AM

#

if i changed device and logout mails from my old device what should i do? Also i already gived it to someone

lucid dove Jan 15, 2020, 10:54 AM

#

You have to contact support in game

#

There's no other way

warm notch Jan 15, 2020, 10:55 AM

#

so cant change email ? :(

lucid dove Jan 15, 2020, 10:55 AM

#

Yep

warm notch Jan 15, 2020, 10:55 AM

#

i want buy rp soon and i scare my mail get hacked

lucid dove Jan 15, 2020, 10:56 AM

#

Ur accounts gone

warm notch Jan 15, 2020, 10:56 AM

#

Ya

lucid dove Jan 15, 2020, 10:56 AM

#

Just contact the support

#

Basically what he said

warm notch Jan 15, 2020, 10:57 AM

#

my friend lost his acc and he spent arround $100 or more

night cloak Jan 15, 2020, 10:58 AM

#

@warm notch Can you explain more? like how did he lost it and all the details?

warm notch Jan 15, 2020, 10:58 AM

#

I just scare if lost

night cloak Jan 15, 2020, 10:58 AM

#

What do you mean?

vagrant onyx Jan 15, 2020, 10:58 AM

#

@warm notch you can lose acc if you forget details or typing your info on scam website

night cloak Jan 15, 2020, 10:59 AM

#

Give us some more details regarding the issue. @warm notch

warm notch Jan 15, 2020, 10:59 AM

#

@vagrant onyx nope i connected my mail to few devices but idk they get ma pass or no

#

@night cloak hm ok

#

.d

night cloak Jan 15, 2020, 10:59 AM

#

pubgm_LUL

warm notch Jan 15, 2020, 10:59 AM

#

.

night cloak Jan 15, 2020, 11:00 AM

#

Move to #chat

#

Use #chat if you don't need any support.

warm notch Jan 15, 2020, 11:00 AM

#

ok

dim hollow Jan 15, 2020, 12:12 PM

#

How to see last active of a friend

#

Plz tell fast

hardy flume Jan 15, 2020, 12:14 PM

#

I accidentally purchased 600uc on a guest account through google play, how do I refund?

dim hollow Jan 15, 2020, 12:16 PM

#

Off

night cloak Jan 15, 2020, 12:30 PM

#

Pubg@ support

#

@dim hollow Get to the friend list and you can see the last online written there.

hardy flume Jan 15, 2020, 12:45 PM

#

The product has not been used and purchase made yesterday

#

And what info sorry

night cloak Jan 15, 2020, 12:47 PM

#

Check this webpage tencentgames.helpshift.com/a/pubgm

#

Informations are given there.

#

@hardy flume

hardy flume Jan 15, 2020, 12:47 PM

#

Ty

#

I'll chxk

night cloak Jan 15, 2020, 12:47 PM

#

@night cloak how may I help you?

#

Alright. 👍 @hardy flume

hardy flume Jan 15, 2020, 12:50 PM

#

@night cloak bro nothing is there on the website

night cloak Jan 15, 2020, 12:53 PM

#

I would like any Moderator to help you out.

woven atlas Jan 15, 2020, 12:53 PM

#

https://tencentgames.helpshift.com/a/pubgm/

Tencent Games Support

PUBGM

Have a question? Search for answers

night cloak Jan 15, 2020, 12:54 PM

#

Search your question over here. @hardy flume

hardy flume Jan 15, 2020, 12:54 PM

#

I did

woven atlas Jan 15, 2020, 12:54 PM

#

@hardy flume did u accidently purchase uc ?

hardy flume Jan 15, 2020, 12:55 PM

#

Yh

#

On a guest acc

woven atlas Jan 15, 2020, 12:56 PM

#

@hardy flume This should help u https://support.google.com/googleplay/answer/2479637?hl=en

Get a refund on Google Play - Google Play Help

Google may give refunds for some Google Play purchases, depending on the refund policies. You can also contact th

hardy flume Jan 15, 2020, 12:56 PM

#

I tried that yesterday

woven atlas Jan 15, 2020, 12:56 PM

#

@hardy flume So did ur refund get rejected ?

hardy flume Jan 15, 2020, 12:56 PM

#

Yh

#

Lol

woven atlas Jan 15, 2020, 12:57 PM

#

If yes. Just contact ingame customer care thats all that you can do . Since play has rejected ur refund request @hardy flume

tender moth Jan 15, 2020, 1:00 PM

#

What is the pubg mobile id level requirement for pmco ???

polar marshBOT Jan 15, 2020, 1:01 PM

#

@bronze jasper:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tender moth Jan 15, 2020, 1:02 PM

#

Hello guys i want to know what is id level requirement for pmco ????

storm flumeBOT Jan 15, 2020, 1:05 PM

#

Feel free to use this form if you want to report YouTube channels that feature PUBG MOBILE cheating activities, @night cloak:

:white_small_square: http://bit.ly/37Lgfbm

polar marshBOT Jan 15, 2020, 1:07 PM

#

@silver halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woven atlas Jan 15, 2020, 1:26 PM

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@tender mothu can refer here https://clubopen.pubgmobile.com/register/register about pmco requirements

hollow vault Jan 15, 2020, 1:47 PM

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from past few days i'm getting server reconnect error while in games and it wastes about 1-2 min. of my game and i only face this issue in asia server

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is it really my net fault or there is some problem due to population in asia server

night cloak Jan 15, 2020, 1:53 PM

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Hello my account has been attended and I did not violate the rules of the game and did not use the fraud tools My account has been banned for 37 days and I did not find interaction from the company’s employees ID: 5112714521 NAME IN THE GAME: BACK•RE
Since you asked for help in DMS, let me make you things clear over here. You can read the paragraph given by the bot above, you can understand it by the stuffs written above.

#

@surreal creek

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Can we change clan name?

spring void Jan 15, 2020, 2:08 PM

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Yes, with clan rename card if you are the leader @night cloak

polar marshBOT Jan 15, 2020, 2:12 PM

#

@hazy kiln:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

compact raven Jan 15, 2020, 2:17 PM

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Everyday I'm getting server reconnect.
I tapped on OK but I can't enter into match

📎 Screenshot_20200115_194442.jpg

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@lime juniper

storm flumeBOT Jan 15, 2020, 2:19 PM

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Please refer to subpoint 4.5 in #faq for further information, @compact raven. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

calm fern Jan 15, 2020, 2:31 PM

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I lost my account Data can you help me to recover it

cerulean zinc Jan 15, 2020, 2:41 PM

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Can u elaborate. @calm fern

calm fern Jan 15, 2020, 2:43 PM

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when i am login with my facebook i am able to enter the lobby but my inside data and tire every thing i lost their

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and Ign and name both change also chanced

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when i am login with my account i can access my game account but i lost every thing inside it tire level skins etc.

polar marshBOT Jan 15, 2020, 2:49 PM

#

@undone compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@calm fern:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@rugged crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@rugged crystal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

undone compass Jan 15, 2020, 2:58 PM

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اريد ان اتكلم معه احد من خدمه العملاء

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I want to speak with one of the servants Customers

broken sierra Jan 15, 2020, 3:03 PM

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Servants?

jade nexus Jan 15, 2020, 3:03 PM

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excuse me?

night cloak Jan 15, 2020, 3:11 PM

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@undone compass Hello Astro!
I guess you need help, I will assist you! Please explain your issues.

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@calm fern Can you send me the pictures of lobby and the profile? I mean is it all gone? Have you watched it carefully? I think it's quite IMPOSSIBLE for everything to get vanished.

cosmic storm Jan 15, 2020, 3:15 PM

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hey i have a problem and i need help

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pleas some one can answer me 😄

night cloak Jan 15, 2020, 3:16 PM

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@cosmic storm Ofcourse! Explain your issues.

wary ruin Jan 15, 2020, 3:16 PM

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Hi

#

i have an issue with a recent purchase

polar marshBOT Jan 15, 2020, 3:17 PM

#

@cosmic storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 15, 2020, 3:17 PM

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@wary ruin Explain?

wary ruin Jan 15, 2020, 3:17 PM

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The transaction is complete, money is paid.
However, i didn't receive my UC

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I did 3 transactions, paid all 3
Received UC only once out of 3 times

night cloak Jan 15, 2020, 3:18 PM

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It's quite impossible that you won't receive UC after you transactions were completed. Try contacting the Customer Support of Tencent and the app through which you did transaction.

wary ruin Jan 15, 2020, 3:18 PM

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Am i in the right section?

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I did the transaction from the game itself

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like always

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never had any issues before

woeful elm Jan 15, 2020, 3:23 PM

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@wary ruin contact ingame support

austere hull Jan 15, 2020, 3:24 PM

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i dont what happened suddenly my mic got turned off

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now im not able to turn it on

woeful elm Jan 15, 2020, 3:25 PM

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Your teammates gotta restart the game so you can talk again. It's a mic glitch :)

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@austere hull ^^

polar marshBOT Jan 15, 2020, 3:28 PM

#

@snow nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 15, 2020, 3:29 PM

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i have ben played on pubg to many yers and i spend on it over 7000$ and evrey taim i got bann and i dont know why me no uos cheat and anthing like that so pleas unfrstand me its un fare to do thes to me كلاشنكوف : 5198601213 the acc i got 2 taims bnn for 3 moths why
Termination/suspension of account is mainly done if you do the following things:

use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
purchases from third-parties;
forced refunding through Google or Apple, and;
use of unauthorized, unofficial and/or cracked game versions.

The only way for now is to File Claim in game and contact with the customer support.
@cosmic storm

hexed girder Jan 15, 2020, 3:30 PM

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Can't help bro!

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You gotta claim

night cloak Jan 15, 2020, 3:50 PM

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my ping in pubg is 900ms but internet is working well on all other apps pls help

little root Jan 15, 2020, 3:52 PM

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choose a server nearest to your region

night cloak Jan 15, 2020, 3:53 PM

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@little root asia

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@little root till last few days my ping was very stable

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but from last 3-4 days its very unstable

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even tho other apps work well

forest mountain Jan 15, 2020, 3:56 PM

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cant collect dice on festival offer option on emulator pls fix this glitch

📎 Screenshot_20.png

blazing saddle Jan 15, 2020, 4:09 PM

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@night cloak Try using a DNS changer?

night cloak Jan 15, 2020, 4:09 PM

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@blazing saddle whats that

blazing saddle Jan 15, 2020, 4:10 PM

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Check #faq subpoint 4.5, @night cloak.

night cloak Jan 15, 2020, 4:11 PM

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ok

#

imma try that

hidden narwhal Jan 15, 2020, 4:19 PM

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any admin can please help me regarding youtube???

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ping me please

night cloak Jan 15, 2020, 4:23 PM

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@blazing saddle it didnt help much

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tho made the ping a bit stable but still goes to 900 often

blazing saddle Jan 15, 2020, 4:24 PM

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I guess switching to another network will help, then.

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@hidden narwhal Yes? What is the issue?

night cloak Jan 15, 2020, 4:24 PM

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alrdy tried

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i have used hotspot too

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@blazing saddle does using screen recorder affect the ping?

blazing saddle Jan 15, 2020, 4:25 PM

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Yes it does.

night cloak Jan 15, 2020, 4:26 PM

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@blazing saddle if i have used 50% of my jio data will it affect the ping?

hidden narwhal Jan 15, 2020, 4:26 PM

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@blazing saddle just just got the copyright claim one one of my video

blazing saddle Jan 15, 2020, 4:26 PM

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Depends on your network provider, @night cloak.

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@hidden narwhal And?

night cloak Jan 15, 2020, 4:27 PM

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its jio mobile data 2 gb daily

hidden narwhal Jan 15, 2020, 4:27 PM

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and that song is used in all my video

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will it get retain?? and how

blazing saddle Jan 15, 2020, 4:27 PM

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Isn't this issue related to YouTube and not the game.

hidden narwhal Jan 15, 2020, 4:28 PM

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may i send you the screenshot??

blazing saddle Jan 15, 2020, 4:28 PM

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Kindly refrain from asking any questions which are not related to PUBG MOBILE.

hidden narwhal Jan 15, 2020, 4:28 PM

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its related to pubgm

blazing saddle Jan 15, 2020, 4:28 PM

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No.

hidden narwhal Jan 15, 2020, 4:28 PM

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as that song is theme song of pubgm

blazing saddle Jan 15, 2020, 4:29 PM

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It is related to your personal YouTube channel and you need to sort it out with the one who gave the copystrike. We don't provide help regarding such issues here.

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This is not the intended place to ask questions regarding such issues.

hidden narwhal Jan 15, 2020, 4:31 PM

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where should i go then??

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@blazing saddle

blazing saddle Jan 15, 2020, 4:32 PM

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Go to YouTube support.

hidden narwhal Jan 15, 2020, 4:32 PM

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how youtube can help me if the claim owner is pubg?

blazing saddle Jan 15, 2020, 4:33 PM

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Then contact the authorities responsible for giving you the copystrike. Kindly stop asking questions regarding the issue here. This will be your last warning.

hidden narwhal Jan 15, 2020, 4:34 PM

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how rude you are sir

#

don't missuse your powers

#

you are mod of this server

blazing saddle Jan 15, 2020, 4:35 PM

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This channel is strictly restricted to issues related to the game. I hope you understand what that means.

hidden narwhal Jan 15, 2020, 4:36 PM

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sir, still you can say this to me in nice way

onyx cairn Jan 15, 2020, 4:37 PM

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I'm sorry for you issue, but we can't provide help regarding YouTube and your accounts there. Please contact their respective support for any assistance. @hidden narwhal

storm flumeBOT Jan 15, 2020, 4:38 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

hidden narwhal Jan 15, 2020, 4:39 PM

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@blazing saddle its related to support right and i can ask for help here or not?

blazing saddle Jan 15, 2020, 4:39 PM

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Not.

hidden narwhal Jan 15, 2020, 4:39 PM

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its not off-topic

blazing saddle Jan 15, 2020, 4:40 PM

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I already stated it above multiple times.

hidden narwhal Jan 15, 2020, 4:40 PM

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so according to you i go to #chat and ask for help

blazing saddle Jan 15, 2020, 4:40 PM

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You are free to use that for issues not related to the game.

hidden narwhal Jan 15, 2020, 4:44 PM

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thank you

polar marshBOT Jan 15, 2020, 4:47 PM

#

@bright torrent:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wise thicket Jan 15, 2020, 4:51 PM

#

Hallo

polar marshBOT Jan 15, 2020, 4:53 PM

#

@wise thicket:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@nova imp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tawny hedge Jan 15, 2020, 5:04 PM

#

Hi

#

I need to inlink my pubg acc from the Facebook Acc

#

The Facebook Acc has stoled but I have the google acc

#

And I have The old information for the Facebook acc

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😔 Ok

median flint Jan 15, 2020, 5:47 PM

#

📎 Screenshot_20200115-183405_PUBG_MOBILE.jpg

#

Need help

night cloak Jan 15, 2020, 5:48 PM

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@median flint Contact Google Play/Apple support.

median flint Jan 15, 2020, 5:53 PM

#

@night cloak i tried on other account it purchase normal

vagrant onyx Jan 15, 2020, 5:54 PM

#

@median flint try in different device

#

if problem still exists
log out from your account and log in guest acc play arcade game 1 match or 2
than log back and try again

#

@median flint problem might be with your payment

night cloak Jan 15, 2020, 6:03 PM

#

@median flint When did you last make a purchase on this account?

median flint Jan 15, 2020, 6:03 PM

#

@night cloak 3 days ago

#

@night cloak 2*days ago

hollow vault Jan 15, 2020, 6:05 PM

#

looks like my question went unanswered nice GWmythicalFeelsSadMan

night cloak Jan 15, 2020, 6:06 PM

#

@median flint Try to do as @vagrant onyx suggested. Play normally and try to purchase again tomorrow.

slow storm Jan 15, 2020, 6:07 PM

#

Hello everybody. I recently got an invitation to the discord test server for PUBGM... by accident or because I thought it was another of those emails saying "an item has expired" I deleted the email. Is there a way of resending the mail or invitation to my character in game? 🙇‍♂️

storm flumeBOT Jan 15, 2020, 6:08 PM

#

You can contact the customer service via the game settings, @slow storm. Refer to subpoint 5.3 in #faq for further instructions.

fringe slate Jan 15, 2020, 6:15 PM

#

Hi there, I was wondering if the fire+ads button is going to be added in the next versions of the game?
Because Chinese version has it a looong ago

sweet barn Jan 15, 2020, 6:16 PM

#

Having problems with my account help me

slow storm Jan 15, 2020, 6:16 PM

#

They are closing my messages because I can't find a topic related to the issue. Probably because they don't talk about the beta in game @night cloak

night cloak Jan 15, 2020, 6:16 PM

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@slow storm Then you have to apply again for the beta program.

sweet barn Jan 15, 2020, 6:16 PM

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I am getting indo nd Chinese server in Asia what should i do

storm flumeBOT Jan 15, 2020, 6:16 PM

#

You can apply for the PUBG MOBILE beta program here, @slow storm:

:white_small_square: http://discordbetatest.pubgm.cc

You will be contacted via e-mail in the near future if you are selected.

If the program is currently closed, new applications will be accepted again in the future.

night cloak Jan 15, 2020, 6:17 PM

#

Follow the bot.

slow storm Jan 15, 2020, 6:17 PM

#

I didn't apply for it the first time but okey. Thank you 🙇‍♂️

night cloak Jan 15, 2020, 6:18 PM

#

@sweet barn Call your ISP to change the IP for you.

sweet barn Jan 15, 2020, 6:18 PM

#

Ok

night cloak Jan 15, 2020, 6:19 PM

#

@sweet barn We lack any public information on the use of VPN.

sweet barn Jan 15, 2020, 6:20 PM

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I am afraid of using vpn as my account is personal

night cloak Jan 15, 2020, 6:20 PM

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It's your choice.

#

Anyone high range device lagging from 2 days?

#

@night cloak Can you elaborate it a bit? Like when does it start lagging?

#

@night cloak its start lagging while close range fights but my ping is good like maximum 65

#

And what is your graphics settings?

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@night cloak extreme + smooth

#

Do you have AA enabled?

#

@night cloak whats that?

#

Anti Aliasing.

#

Let me check

#

Better = if it's disabled.

#

Its enable

#

But enable since long time

#

Try disabling it during close range combats and see if that helps.

#

After update its getting lagg

#

@night cloak thankss

eternal arrow Jan 15, 2020, 6:38 PM

#

Anyone Who Can Help Me?

night cloak Jan 15, 2020, 6:41 PM

#

@eternal arrow Aloha! How can I help you?

eternal arrow Jan 15, 2020, 6:42 PM

#

@night cloak I Have 138 Synergy With My Friend So I Sent Him BFF Request But In His Game My Request Not Got Sent Why??

#

@night cloak Even I Said Him That U Send Me BFF Request But In His Game My Name Is Not Showing In Synergy List Why So?

polar marshBOT Jan 15, 2020, 6:46 PM

#

@toxic tiger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 15, 2020, 6:46 PM

#

@eternal arrow

Are you sure your friend has free space on their BFF list? I think one can only add up to 5 BFFs.
Did you revoke the BFF with the said person in last 24 hours? There's a cooldown.

eternal arrow Jan 15, 2020, 6:48 PM

#

He Has One Space @night cloak... Plus I Sent Him BFF Request Just Few Minutes Back But It Was Not Sent So I Retracted And I Sent Again

night cloak Jan 15, 2020, 6:49 PM

#

@eternal arrow Can you ask your friend to send you instead?

eternal arrow Jan 15, 2020, 6:50 PM

#

@night cloak He Is Not Able To See My Name In Synergy List... We Have 138 Synergy

#

@night cloak Reply?? Solution??

night cloak Jan 15, 2020, 7:02 PM

#

@eternal arrow Did you have any previous synergy connection with that friend?

polar marshBOT Jan 15, 2020, 7:05 PM

#

@untold maple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

eternal arrow Jan 15, 2020, 7:10 PM

#

@night cloak No Previous Connection

dense token Jan 15, 2020, 7:26 PM

#

I signed up for the beta and was approved. For some reason the beta won’t download on My IPhone XR

keen trout Jan 15, 2020, 7:37 PM

#

Why are the scopes so inaccurate when you spectate someone? Like when they aim at someone, the dot is 5cm above or besides the target.

waxen lichen Jan 15, 2020, 7:55 PM

#

How to become beta tester

meager moss Jan 15, 2020, 8:09 PM

#

@waxen lichen Provide correct info in #indianboy

echo garnet Jan 15, 2020, 8:27 PM

#

Hello

#

Please check this player 562806812

meager moss Jan 15, 2020, 8:29 PM

#

no

#

no hackers in this game, this game is perfect in the eyes if the developers

echo garnet Jan 15, 2020, 8:30 PM

#

He is so fast, and he kill with headshot

meager moss Jan 15, 2020, 8:30 PM

#

its probably lag

#

and good aim

echo garnet Jan 15, 2020, 8:30 PM

#

How do u know

#

Did u check it

gilded arch Jan 15, 2020, 8:31 PM

#

Any admin here ?

polar marshBOT Jan 15, 2020, 8:32 PM

#

@gilded arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gentle bane Jan 15, 2020, 8:32 PM

#

Does anyone know how to get into a amateur solo PUBG mobile tournament?

gilded arch Jan 15, 2020, 8:32 PM

#

Test

polar marshBOT Jan 15, 2020, 8:33 PM

#

@gilded arch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

gentle bane Jan 15, 2020, 8:34 PM

#

Do you know how to get into a amateur PUBG mobile solo tournament?

#

@warm wren

twilit palm Jan 15, 2020, 8:35 PM

#

@gentle bane no idea

gentle bane Jan 15, 2020, 8:36 PM

#

Sad

warm wren Jan 15, 2020, 8:36 PM

#

@gentle bane no

#

Most Tournaments are squads

#

Community run Tournaments might have solo

onyx cairn Jan 15, 2020, 8:36 PM

#

Search in #tournaments for solo

gentle bane Jan 15, 2020, 8:36 PM

#

Ya I know but I don’t know anyone who would be able to catch up to me

#

And so squads is always hard

tawny hedge Jan 15, 2020, 8:46 PM

#

If I deactivate my Facebook account
PUBG Will direct unlinked to this Facebook account ?

stone atlas Jan 15, 2020, 8:46 PM

#

hey
my freind have 600uc and he want to upgrade pass to me
and we didnot know how to do that

tawny hedge Jan 15, 2020, 8:47 PM

#

Help !!!!

If I deactivate my Facebook account
PUBG Will direct unlinked to this Facebook account ??

#

@warm wren
Can you Help me?

worn oxide Jan 15, 2020, 9:00 PM

#

@light trout @warm wren @neon patio @blazing saddle Hi, I want to report a person because his statistics indicate that he is using a hack

storm flumeBOT Jan 15, 2020, 9:01 PM

#

Hello, @worn oxide!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

worn oxide Jan 15, 2020, 9:01 PM

#

ok thanks

glacial cedar Jan 15, 2020, 9:14 PM

#

where can i ask for server issues

polar marshBOT Jan 15, 2020, 9:21 PM

#

@pure geode:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

dapper girder Jan 15, 2020, 10:48 PM

#

I keep losing in game voice chat when my game freeze and I have to reboot game to renter the same match

median flint Jan 15, 2020, 11:01 PM

#

Hello

📎 Screenshot_20200116-000015_PUBG_MOBILE.jpg 📎 Screenshot_20200116-000100_Google_Play_Store.jpg

#

I have a problem in purchasing uc

#

In my official account the purchase failed
I tried on guest account it works normal

#

I tried to log in on other device but still the same issue

#

Is there anyone could help me ?

#

Please

brave crypt Jan 15, 2020, 11:11 PM

#

I swear to god that i killed just today 6 games by hackers

#

3 times from the same hack

#

Arabs buying PUBG with their money

#

All hackers

#

I reported all

echo garnet Jan 15, 2020, 11:12 PM

#

📎 VID_89900622_233325_227.mp4

#

Look at this

brave crypt Jan 15, 2020, 11:12 PM

#

But they still playing

echo garnet Jan 15, 2020, 11:13 PM

#

Eh this one still playing

brave crypt Jan 15, 2020, 11:13 PM

#

PUBG developers selling cheat programs

#

To the players

echo garnet Jan 15, 2020, 11:14 PM

#

I don't know

#

But I will remove the game

#

Me and my team

brave crypt Jan 15, 2020, 11:14 PM

#

PUBG company earnings millions of dollars juust from those people who buying hack programs

#

Why they should ban them

echo garnet Jan 15, 2020, 11:15 PM

#

I reported this player lots of time, and none care

brave crypt Jan 15, 2020, 11:15 PM

#

Yes bro

#

Wherever they go

#

Pubg developers selling them self to those people

echo garnet Jan 15, 2020, 11:16 PM

#

Watch the video

brave crypt Jan 15, 2020, 11:17 PM

#

I watched it

onyx cairn Jan 15, 2020, 11:23 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.
This channel is intended to get support regarding PUBG MOBILE, not to share fake news or wrong informations.

median flint Jan 15, 2020, 11:29 PM

#

Noone is here ??

#

I need help

storm flumeBOT Jan 15, 2020, 11:29 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @median flint. Remember to read through #faq before asking questions in the support channels.

median flint Jan 15, 2020, 11:30 PM

#

I have a problem in purchasing uc
In my official account the purchase failed
I tried on guest account it works normalI tried to log in on other device but still the same issue
Is there anyone could help me ?Please

mental parrot Jan 15, 2020, 11:48 PM

#

Why I don’t have this 2 options on my screen?

📎 image0.png

keen vigil Jan 15, 2020, 11:53 PM

#

Enable them in options

#

In basic options

#

Game Settings

mental parrot Jan 15, 2020, 11:58 PM

#

Thanks

polar marshBOT Jan 16, 2020, 12:02 AM

#

@swift scaffold:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen vigil Jan 16, 2020, 12:03 AM

#

@mental parrot you welcome

dapper girder Jan 16, 2020, 12:18 AM

#

Peek

dawn vessel Jan 16, 2020, 12:31 AM

#

Link report

stone atlas Jan 16, 2020, 12:33 AM

#

hey
my freind have 600uc and he want to upgrade pass to me
and we didnot know how to do that

covert silo Jan 16, 2020, 12:33 AM

#

link report plz

solar blade Jan 16, 2020, 12:40 AM

#

📎 video0.mov

#

Report these guys

📎 image0.png

#

📎 image0.png

#

📎 image0.png

#

📎 image0.png

#

Need to be banned

polar marshBOT Jan 16, 2020, 12:45 AM

#

@velvet siren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 16, 2020, 12:47 AM

#

@stone atlas Unfortunately, gifting elite RP to a friend cannot be done with UC anymore.

#

@median flint It happens when the onboard balance is not verified. Please try to purchase using a different payment method.

stone atlas Jan 16, 2020, 12:51 AM

#

@night cloak why no one give us notice for that

#

we alrdy buy 25$ code to upgrade 2 account

night cloak Jan 16, 2020, 12:52 AM

#

@dapper girder The freeze issue is known and developers are now working to fix it for everyone, hope it will be fixed for you in no time.

#

@stone atlas There was no notice for RP gifting either. It is an as-is feature. It will changed/stopped at anytime.

stone atlas Jan 16, 2020, 12:54 AM

#

@night cloak so what can i do now
u stopped it and i get lose my money now 😦

#

please help me

night cloak Jan 16, 2020, 12:56 AM

#

Nobody told you that there will be an option to gift RP. You voluntarily purchased UC assuming there will. And, unfortunately there's no way to do it with UC anymore. Your friend will have to use direct real world currency to purchase it for you.

#

And this system isn't new. It was the same in season 10 as well. I don't see why would you make such mistake as well.

stone atlas Jan 16, 2020, 12:58 AM

#

u was enable it from 2 season and no notice to told us about disable it

night cloak Jan 16, 2020, 12:58 AM

#

Anyway, it cannot be gifted using UC anymore.

stone atlas Jan 16, 2020, 12:59 AM

#

every update u told us all changes why that one

night cloak Jan 16, 2020, 12:59 AM

#

It is an as-is feature.

stone atlas Jan 16, 2020, 1:00 AM

#

how ?

#

u must told us

median flint Jan 16, 2020, 1:00 AM

#

@night cloak it show nothing

#

It doesnt show payment method or anything

night cloak Jan 16, 2020, 1:01 AM

#

@stone atlas Please use #chat for further discussion. I hope your query was answered. If you didn't like the change, please email at PUBGMOBILE_CS@tencentgames.com.

median flint Jan 16, 2020, 1:01 AM

#

It shows only this message

📎 Screenshot_20200116-000015_PUBG_MOBILE.jpg

night cloak Jan 16, 2020, 1:02 AM

#

@median flint You have to add a payment method on your Google account and purchase from it.

stone atlas Jan 16, 2020, 1:02 AM

#

@night cloak i need help 😦

night cloak Jan 16, 2020, 1:02 AM

#

@stone atlas Yes?

median flint Jan 16, 2020, 1:03 AM

#

@night cloak already i have my paypal and my credit card on my google account

stone atlas Jan 16, 2020, 1:03 AM

#

@night cloak what should i do please help me

median flint Jan 16, 2020, 1:03 AM

#

When i clique on the uc it doesnt show anything

#

On guest account it works normal like this

📎 Screenshot_20200116-000100_Google_Play_Store.jpg

night cloak Jan 16, 2020, 1:04 AM

#

@median flint Great, then purchase from one of these. If these are not showing, try to remove all the google accounts from your phone settings and add the one which you are going to use.

median flint Jan 16, 2020, 1:06 AM

#

@night cloak i tried that too the problem is on my account i guess

night cloak Jan 16, 2020, 1:06 AM

#

If you are trying to purchase from the Google balance, you cannot do it now as Google needs to verify the source of the balance first. That is the reason you are getting the error above.

#

Try purchasing tomorrow then. Give it a cooldown.

median flint Jan 16, 2020, 1:07 AM

#

@night cloak i am not trying to purchase from the google balance ... i am just showing you an example that it work normal on other accounts but mine nooo

#

Thats the problem i am dealing with

night cloak Jan 16, 2020, 1:09 AM

#

Give it a break.

stone atlas Jan 16, 2020, 1:10 AM

#

@night cloak ty

#

for nothing

polar marshBOT Jan 16, 2020, 1:32 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Jan 16, 2020, 1:33 AM

#

Has anyone register for the pubg club open 2020 if they did helpme I want if they having any problems with registering

copper parcel Jan 16, 2020, 1:46 AM

#

Hello im using ipad 10.5 pro2 but lately i have issue like my screen aint fonctioning very well in the game i would like some help thanks

night cloak Jan 16, 2020, 1:49 AM

#

@night cloak move to #pmco for your problems.

rose crystal Jan 16, 2020, 1:50 AM

#

Hello, WHEN I play PUBG mobile I usually login with my Facebook. I just tried logging in, but it takes me to character creation... :(, did my account get deleted all of sudden?

mystic ice Jan 16, 2020, 1:58 AM

#

Merhaba benim sorunum sıralama bilgilerim gözükmüyor yardımlarınızı rica eder iyi çalışmalar dilerim

📎 Adsz.jpg

night cloak Jan 16, 2020, 2:20 AM

#

@mystic ice Can you say it in english?

#

@rose crystal Are you sure your friend didn't log in their Facebook on your phone? Sounds like you are logged into the wrong one.

#

@copper parcel Can you describe a little bit? Like what actually happens?

#

@night cloak Please use #pmco.

#

My game got glitched out I got a classic crate from the makarsakranti event but it's not showing in inventory?

#

☹️

mystic ice Jan 16, 2020, 2:31 AM

#

hello my ranking information does not appear 🙁

my id : 5695032921
@night cloak

📎 Adsz.jpg

storm flumeBOT Jan 16, 2020, 2:32 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Jan 16, 2020, 2:33 AM

#

@mystic ice If you have reached regional top 100 after Sunday, your position will be re-evaluated next Monday.

#

^

mystic ice Jan 16, 2020, 2:39 AM

#

@night cloak all raking problem

#

📎 Screenshot_2020-01-16-05-38-17.png

storm flumeBOT Jan 16, 2020, 2:41 AM

#

You can contact the customer service via the game settings, @mystic ice. Refer to subpoint 5.3 in #faq for further instructions.

mystic ice Jan 16, 2020, 2:41 AM

#

📎 Screenshot_2020-01-16-05-38-04.png 📎 Screenshot_2020-01-16-05-37-22.png

night cloak Jan 16, 2020, 2:42 AM

#

@mystic ice Contact customers support in game. The game found some suspicious activity.

knotty hound Jan 16, 2020, 2:43 AM

#

Hile videosunu nasıl atabilirim?

night cloak Jan 16, 2020, 2:43 AM

#

English only please.

knotty hound Jan 16, 2020, 2:44 AM

#

I have a hacker video, ı want see you watching

night cloak Jan 16, 2020, 2:45 AM

#

@knotty hound report them through this link
cheater-report.pubgm.cc

knotty hound Jan 16, 2020, 2:51 AM

#

@night cloak thanks bro 🙏

mystic ice Jan 16, 2020, 2:51 AM

#

@night cloak @night cloak in-game support didn't help me solve my problem

#

i need help

storm flumeBOT Jan 16, 2020, 2:54 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @mystic ice. Remember to read through #faq before asking questions in the support channels.

knotty hound Jan 16, 2020, 2:54 AM

#

This hacker

storm flumeBOT Jan 16, 2020, 2:59 AM

#

Hello, @knotty hound!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

night cloak Jan 16, 2020, 3:02 AM

#

@mystic ice
You can contact Tencent's support manually via email explaining your issue: PUBGMOBILE_CS@tencentgames.com

#

📎 image0.png

#

@mystic ice If in-game support doesn't, no one can, unfortunately. Was your account locked down before? Like for 10 minutes/1 day or a week?

#

@night cloak Can you explain?

#

I play payload mode, someone with a foreign flag (like this guy) says sexual junk to team, hunts down entire team and kills everyone. Can something more please be done about this.

#

Then they log out

#

@night cloak Did they write something inappropriate in the chat option?

#

They said stuff I will not repeat, but I did report that portion aswell