#questions

1 messages · Page 681 of 1

storm willow
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Do it that should help

maiden salmon
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Its happen once @storm willow

storm willow
#

I haven’t encountered that issue! I ll always do repair if I get any issue

maiden salmon
#

Ok

prisma topaz
#

My fb was disabled now I can't access to that account but I don't know how that account show online in pubg how ????

night cloak
#

sry i cant get video

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but i have screenshot of the glitching view

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sometimes The houses bushes trees everything disappear . plz fiz this

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its very hard to play like this

shell kraken
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I keep dieing at the beginning because my character keeps lifting up and during from fall damage

night cloak
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mixed.*

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Pubg Fix all of this

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@night cloak houses trees disappear because of draw distance... They have set it like this to avoid lag so it's not bug.

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@night cloak #old for other things

earnest steeple
prisma topaz
#

My fb was disabled now I can't access to that account but I don't know how that account show online in pubg how ????

daring spindle
#

You just got vectored @prisma topaz

prisma topaz
#

Means ???

daring spindle
#

You cannot access yo ur account unless you linked it with other social platforms

prisma topaz
#

Bro my account was linked with facebook but now this account was disabled and also I can't login with this account but somehow I don't know this account shows online how ???

daring spindle
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Might be a glitch

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Didn’t you link your account with google play or twitter?

prisma topaz
#

I think one account can only link with one social platform

daring spindle
#

If you didn’t , then it may lead to some serious problems

prisma topaz
#

Yeah

daring spindle
#

You cannot access your account anymore right?

prisma topaz
#

Nope bcz my fb account disabled by facbook

daring spindle
#

Hm

spring void
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@prisma topaz contact ingame support

daring spindle
#

Well your account is gone now

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He can’t

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@spring void

spring void
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Make a new account, and contact them from their

daring spindle
#

That’s the problem @spring void

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Well imma head out now

prisma topaz
#

What should I say they close my tab without reply

spring void
#

@prisma topaz keep trying as they are the only one who can help in this matter

daring spindle
#

he’s screwed

prisma topaz
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I try many times but they didn't reply and closed

daring spindle
#

He means that his account is somehow showing online

prisma topaz
#

Ya my friends say many time

daring spindle
#

You’re the first one to have this case

#

Maybe for me

prisma topaz
#

Now what I do even I lose my account that's fine but other guy use my account how is it possible ??

daring spindle
#

Do you have a problem with someone else using your account which you thought was destroyed?

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @prisma topaz. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

next basin
#

I Love Yuh @daring spindle

daring spindle
#

I’m a guy

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Bro

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But I’m not

toxic saddle
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Why Global version is not available for my account ?

night cloak
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Hello @lime juniper I need your help

storm flumeBOT
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Please avoid going off-topic. You can have unrelated conversations in #chat.

spring void
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@night cloak how may i help you?

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@toxic saddle you would have logged into VN account and cant return back to glabl

night cloak
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@spring void I am the Winner's of Giveaway PMIT

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But I didn't received yet.

toxic saddle
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@spring void I didn't ever logged in VN version, I think somebody hacked my account!

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@spring void please help me to get back to global, I'm cryingg😭😭

spring void
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You cant

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@night cloak please send this in #discord

prisma oasis
kindred zephyr
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My arcade achievement is stuck at 799 I am not able to complete it anyone know why????

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Why I am not getting any response

spring void
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Which achievement?

spring void
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Can you provide a screenshot

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@kindred zephyr what happens when you play another match?

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Try repairing

kindred zephyr
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Nothing is happening but it is stuck at 799

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I played like 5 more matches and still no change

spring void
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Repair the game and try again

shell kraken
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I keep dieing at the beginning because my character keeps lifting up and during from fall damage and the game keeps lagging that's why I lose keep losing rank and can't compete missions

storm flumeBOT
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Hello, @shell kraken!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

prisma oasis
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✌🏻

grizzled lark
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It's not allowed, @prisma oasis. Thank you for notifying.

prisma oasis
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@grizzled lark ✌🏻✌🏻no problem

lavish karma
#

Hllo

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Will there be any customs going on

hazy phoenix
#

Guys pleaseee i need your help

#

I found a video about what is happening to me my screen is always flickering

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how can solve screen flickering

gusty grail
#

Does anyone know what we are meant to do with graffiti?

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Also, are wars meant to count towards fun times achievement?

fiery echo
#

I have proplem with CPU.. When open game CPU reach 90 and so laggy

idle kite
#

Can you transfer an account from android to ios if the account is guest account?

storm willow
#

@idle kite I think you need to link to social network n then login on iOS

idle kite
#

If I login with google, will it work?

polar marshBOT
#

@patent geyser:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wild bronze
#

Hi guys, the game regularly tells me that i got 20+ duplicated items to dismantle, but when i go check i got none. Am i missing something? Could it be victor voices? But then how can i dismantle the doubles?

night cloak
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Don't think you can dismantle voice chat lol

fiery echo
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Why when open the game cpu reached 90?

strange brook
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Hey

solemn snow
#

Hey

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فى حد من الدعم باللغه العربيه ؟

storm willow
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@idle kite you need to use twitter or Facebook check setting in game to know about list of social network that you can link the acc with

cerulean zinc
#

@light trout help meh

light trout
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@cerulean zinc What is it about?

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @solemn snow. Refer to #613267301243944960 for language channels.

cerulean zinc
#

How many days it takes to trigger returner missions? @light trout

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Someone said it takes 20 days, I waited and I still didn’t get the returner missions

light trout
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@cerulean zinc At least two weeks.

toxic saddle
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Lost pubg account. Please help @everyone

cerulean zinc
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I waited 2 weeks @light trout

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We just need to logout right?
We can play with other account in same phone?

light trout
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@toxic saddle Did you link it to any social media platform?

storm flumeBOT
#

You can contact the customer service via the game settings, @cerulean zinc. Refer to subpoint 5.3 in #faq for further instructions.

light trout
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@strange brook Hello! Do you require any assistance?

cerulean zinc
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Shall I ask customer support then? @light trout

light trout
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Yes.

cerulean zinc
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😭

toxic saddle
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@light trout It was linked with Facebook but I accidentally unlinked it today and now I get any access to my account!

storm flumeBOT
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You can contact the customer service via the game settings, @toxic saddle. Refer to subpoint 5.3 in #faq for further instructions.

toxic saddle
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@storm flume okay but can I get my account back?

mint hinge
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@neon patio

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Look at mini map

cerulean zinc
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@light trout game support didn’t help

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@spring void can u help me out further?

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Help meh pls @light trout

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@vital sluice help pls 😭

vital sluice
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What is the issue? @cerulean zinc

cerulean zinc
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It takes 2 weeks to trigger returner mission

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I waited till 2 weeks

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Didn’t login with that account. Played with another account in same phone

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But still didn’t get returner missions @vital sluice

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In game customer support didn’t help at all

vital sluice
#

Maybe you would have accidentally logged in some day in between or someone else would have accidentally.

cerulean zinc
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No.

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I was careful while 2 weeks

vital sluice
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We here however are totally not capable of detecting how many days you were offline so you should try talking to customer support again. Sorry

cerulean zinc
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But how can I talk to them

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It is not working at all

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They don’t have a option of my issue

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@vital sluice

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What shall I do now?

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Pubg gonna gift me rename card rather?

vital sluice
cerulean zinc
#

I gave my email UwU

worldly hound
#

@vital sluice wanted to recruit for clan, how do I gain access to clan recruitment? Dont wanna post in wrong channels

storm flumeBOT
#

Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

vital sluice
#

Level 10 @half yew rank to be able to post in #clans .

slow tangle
#

By the way have anyone of you faced the bug where it is smoke doesn't work?
And why is it possible to use flare gun on spawn island on mirama

earnest steeple
spring void
#

It would have been dropped there probably

earnest steeple
#

Well pubg didnt fix the clone flare

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In payload mode

spring void
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@earnest steeple clone flare?

earnest steeple
#

Yes flare not the flaregun

#

Understand?

storm flumeBOT
#

Hello, @earnest steeple!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

buoyant nymph
#

Is there a server who can help me? My account is hacked. Both pubg and facebook

storm flumeBOT
#

Please refer to subpoint 2.8 in #faq for further information, @buoyant nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

buoyant nymph
#

So sad. Thanks

earnest steeple
#

@buoyant nymph u acc got pishing

buoyant nymph
#

Pishing?

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@earnest steeple ?

earnest steeple
#

Like fake login

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Search in google

night cloak
#

weeeeed bro

earnest steeple
#

#chat

buoyant nymph
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I signed in my acc on a site that tricked me. It says free fool m4 😂

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@earnest steeple do you know how to recover? He disabled my fb

earnest steeple
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Cant lol

buoyant nymph
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Dang

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Lesson learned

long trellis
#

I want to send helmet and backpack skin to my friend

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How can i send hi

shadow shadow
#

Hi support just to let you know for the last 3 days I am encounter issue with custom rooms when I create the room and share the password and ID people get in and at some point when the room gets full it suddenly kick around half of people in the room..
This issue happens when there is a high request in joining the room

spring void
#

@long trellis you need to gift from shop

true kiln
#

@maiden salmon ikr

trail forge
#

Does anyone know where the weapons chamber is ? I cant find it anymore after the update

night cloak
#

I don't have a permission to message in #clans why i can't understand

blazing saddle
#

@shadow shadow Can you submit the issue in #555492558428700682 with proper video evidence? That would be useful.

#

Check that channel's pinned message for more information.

long trellis
#

@Pro Plays#6434 without uc?

spring void
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No, with uc @long trellis

long trellis
#

Rip i want to send without uc

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Like trade

spring void
#

No you cant trade

blazing saddle
#

You can submit it as a suggestion here, @long trellis since such a feature is not available yet.

dim hollow
#

Where is my obb file xd

dim hollow
#

Le no helper

night cloak
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@dim hollow its either deleted by some cleaner app or folder contents are hidden...

toxic saddle
#

I lost my pubg account!! Can you guyz help me to get it back!! @everyone

raven wadi
#

Winter mode have good feature of ski & cable car. In my opinion pubg should transfer it to vikendi permanently

hearty coral
#

None of my bolt action kills are being registered

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I reload n still nothing

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I cant complete the mission if they aren't being registered

steel totem
#

my acount frozen thu gameloop error id 5645067354

soft forum
#

@steel totemcan you send us any screenshot

steel totem
#

yes

soft forum
#

@steel totemokay please

storm flumeBOT
#

Please refer to subpoint 2.12 in #faq for further information, @steel totem. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

steel totem
#

i have isuse gameloop trzing update but there not update

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @steel totem.

soft forum
#

@steel totemyes it's may be a glitch or bug

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I cant do anything from here try mailing pubg mobile

steel totem
#

i have mail thu pubg but only the pc ansere help info

soft forum
#

One more thing your I'd is banned till Feb 4 2020 so it will not unlock . I thing so . Try uninstalling and reinstalling pubg

steel totem
#

i have thu that but no luck

polar marshBOT
#

@steel totem:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

bold tusk
#

if anyone play on emulator dm me

soft forum
#

@bold tuskplease move to #chat

steel totem
#

but not using anz third part aplikacion

bold tusk
#

oh sry

soft forum
#

@steel totemit is banned / frozen . Due to winter the pubg and changed it to frozen

steel totem
#

that not good for player that playing fayer

dim hollow
#

@night cloak i can use the game its not deleted

night cloak
#

@dim hollow then its hidden..

soft forum
#

@dim hollowthere is the obb file com.tencent.ig

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That's not joking time you can move to #chat

dim hollow
#

Just i play game without obb

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@night cloaknop

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Or i dont know where is obb file

vagrant onyx
#

@dim hollow i don’t know what the problem
but try to delete the game and re-download again

soft forum
#

@dim hollowre download it from playstore

dim hollow
#

Na

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I just want to know where is obb file

soft forum
#

@dim hollowgive me your phone I will find it

dim hollow
#

Actually i download ed the game from site

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Lol

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Come here

night cloak
#

@night cloak thnks

soft forum
#

@dapper hemlock please @dim hollow him for no reason wasting time

dim hollow
#

What

night cloak
#

Hello!

#

@dim hollow check folder properties.. and tell me size. Its most likely hidden, try different file manager

soft forum
#

No chatting here guys you can move to #chat @night cloak

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Ohh sorry yuta

dim hollow
#

I have to delete the game and again install it but i dont want to download the 1gb that i downloaded at the starting of game

night cloak
#

@dim hollow You have to download the 1GB, that is most likely the obb file.

#

If im platinum solo v in which rank am i gonna get decreased in s11?

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salty how bout the TDM one and the plane one

soft forum
#

@dim hollowsorry what do you really want it may be hidden or may be deleted by someone by mistake . Please . If you got the solution you can now move

dim hollow
#

@night cloak i download the game from pubg website at 600mb after that i downloaded 1gb to play the game

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And i want to share or redownload it so where is the obb file i want to know

soft forum
#

@night cloakas pubg mobile after every season it reduces point

night cloak
#

reply

#

plz

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@night cloak To Gold IV, yes.

soft forum
#

@dim hollowi have dm u check

night cloak
#

Okay

#

Ty

dim hollow
#

No msg @soft forum

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And i have ss

night cloak
#

@dim hollow click on obb folder and check size.. if it hows 1.6 gb then the obb file is hidden. Check ur file manager settings . Why u need obb data file anyways

dim hollow
#

@night cloak i have to delete the game and again install it

soft forum
#

U have modified it written time

night cloak
#

@dim hollow android/data/com.tencent.ig

dim hollow
#

Its 1.4gb

#

But i have not downloaded any app or anything else

polar marshBOT
#

@hazy charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@dim hollow if game is working fine, for what purpose you need obb file. You can try searching for com.tencent.ig , it maybe in other folder or sd card

dim hollow
#

I just have to delete the game and again install it .i have the 600mb file but i dont want to download the 1gb file again

night cloak
#

Is your game working? Tried playing?

dim hollow
#

Yep

night cloak
#

@dim hollow Can you go to your phone settings > apps > PUBG Mobile and take a screenshot. Share it here. You can also try searching .obb file in your file manager app to see if you can find the file.

dim hollow
night cloak
#

Looks like a very old phone. Maybe it is generating files from the data folder, instead of the .obb file.

dim hollow
#

When i downloaded the game from playstore i get the obb file

night cloak
#

@dim hollow Just backup the data folder, which was around 1.4GB, that's your file for now.

soft forum
#

@dim hollowcan you play easily?

night cloak
#

@night cloak i have a samsung j5 (2016) and i don't get freezes but like low quality gameplay,how could i fix it?

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A bit of slow motion

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Cant explain carefully sry

dim hollow
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@night cloak sure

soft forum
#

@dim hollowusing vulgar slang can you please ban him @night cloak

night cloak
#

@night cloak That is probably the lowest requirement phone you got there. Unfortunately, it is the hardware that is aged.

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Prob ye

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Im gonna get a new device then

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In some months smth like s8 or 10

soft forum
#

@night cloaksure

night cloak
#

@soft forum The message was automatically deleted, please restart your discord.

soft forum
#

@night cloakwhich message

dim hollow
#

Yuta for sure obb file is in data folder

night cloak
#

@night cloak Good luck!

soft forum
#

Mysterious guy is using vulgar slang here can you please ban him @night cloak

night cloak
#

Thanks

dim hollow
#

Yep sure u started first

night cloak
#

@soft forum The slang message is deleted.

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And please @dim hollow avoid attacking others.

soft forum
#

@night cloakokay fine then

dim hollow
#

He started

soft forum
#

@dim hollowokay I say sorry

night cloak
#

It doesn't matter. Do not repeat it.

dim hollow
#

K

#

Obb file in data nice thing

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And one question is it safe to change name and icon of pubg

soft forum
#

@dim hollowyes you can change name but don't use third party app just use if your phone is supporting to change

night cloak
#

I think it doesn't matter but be sure not to use unofficial and/or cracked game versions.

dim hollow
#

I am going to use apk editor

soft forum
#

@dim hollowno please don't use you may get ban

night cloak
#

Do not use unofficial cracked game versions,just saying.

#

Don't come and blame here why you've got banned in few days.

dim hollow
#

I am not changing any file or anything just the name and icon

night cloak
#

👌

soft forum
#

@dim hollowif you feel it safe you can try but you may get ban .

dim hollow
#

How much time ban?

soft forum
#

@dim hollowmay be 7 day or 15 days or 1 month 3 months or 10 years the pubg know you can get 10 min ban also

#

For safety don't use or you have you choice😊

dim hollow
#

Lol

#

K i will

glass wing
#

Hello guys
After last update there is only 2 slots of spectators in custom room

As we orgnize events and of course we streaming it wen need more slots to cover all commentators and the monitors

#

Could you help to pass this to game developers or to someone can help

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@night cloak

night cloak
#

Just tag one of em the f @glass wing

#

They'll see eventually

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@glass wing It is a new change. But thank you for your feedback, I'll forward it.

glass wing
#

@night cloak thanks appreciate that

shadow venture
spring void
#

@shadow venture can you check if repairing fixes it

polar marshBOT
#

@wintry bloom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

What should I do if there’s a live stream on YouTube and the whole squad is hacking (aimbot, Jump, health hack,) and so on and it’s called pubg mobile live hacking

polar marshBOT
#

@fluid latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

night cloak
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT
#

@maiden sequoia:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

subtle jewel
#

I was playing in Erangel when I dropped 15 kills 11 of which were awm kills but it did not count towards the RP mission Kill 10 enemies with a bolt action sniper rifle.

long trellis
#

Rip

merry sandal
#

Please contact the Customer Service about it, @subtle jewel. Also, it'd be appreciated if you post it in #old. (Refer to the pinned message there first.)

visual shore
#

I am not able to spectate a single person.I am emulator player and not even able to spectate other emulator plaayers tried to reinstall pubg 3 times also tried cashe clear and also repair option few times but no solution...Need help

crisp sundial
#

How to solve it

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @visual shore.

crisp sundial
#

I m android

merry sandal
#

Follow the instructions provided on the webpage, @crisp sundial. We provide support related to the game.

crisp sundial
#

How to enable it

#

Java script?

jolly relic
#

I need help

plain cloak
#

Is there a way to move the firing icon in Rage Gear mode ? Its difficult to drive and try and use the fire button in the middle of my screen, I use a Samsung Galaxy Tab s4

#

Please help!!!

night cloak
#

@plain cloak No

#

In smooth and high graphics akm and dp fire rate goes down?????

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @lime juniper. Remember to read through #faq before asking questions in the support channels.

lime juniper
#

Very funny.

frank moth
#

Why m i getting indo server everytime whn i am playing on wifi???

blazing saddle
#

Which network provider are you using, @frank moth?

frank moth
#

Telosy telecom

blazing saddle
#

And what country are you playing the game from, @frank moth?

frank moth
#

India

blazing saddle
#

I would suggest you switch to another network provider, since all local service providers are giving such issues to many users, @frank moth. It is a problem with their DNS configuration or change of access points.

Good network providers like Airtel, Hathway, Jio etc will not give you any such problems.

frank moth
#

What if I tell my service provider about the issue???

blazing saddle
#

They won't do anything about it, honestly. We have seen users trying to contact their local service providers regarding such issues but they are of no help.

frank moth
#

Thank you for your help

blazing saddle
#

No problem.

polar marshBOT
#

@sour bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cosmic gazelle
#

Give something better in good price.
#Passing a suggestion

night cloak
#

When car is driving and you swap seats , car breaks so fast , you shoud make it like in real pubg pc , that the car is sliding forward ...

chilly axle
#

My bolt action sniper kills aren't counting in rp mission anyone facing same issue? Or does it counts in erangel snow map?

tawdry linden
#

@polar marsh I can't connect with my Twitter account in Pubg

tough apex
#

@tawdry linden I have the same problem but with Facebook

quiet mirage
#

I cannot see or hear anything about a grenade,

#

I can't see the grenade or the explosion

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

median relic
#

If the premium crates “open 10 crates and get a legendary” is no longer there, do you still get a legendary or is it just gone?

polar marshBOT
#

@sullen sorrel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

neon parcel
#

Hi I have a complaint I’ve been ranking for a while now in solos and until recently I’ve been ok with 2 people teaming in solos because they were easy to take on but now I have taken on a actual squad and I’ve screen record them and took a screenshot of all four of them in the same frame. I report the issue but nothing is done

velvet vault
#

Kill 10 enemies with bolt action sniper rifles in Erangel, Week 7 RP mission is not getting completed.

soft hearth
#

Do y’all think stun grenades is useless?

grave garnet
quiet kiln
#

Someone hacked my account and they are using my account
Please help me
I can't access my account
@polar marsh

autumn ivy
#

@quiet kiln Contact Ingame CS, Refer To #faq SubPoint 5.3 For More Info.

#

@quiet mirage You Can Report In-Game Bugs/Glitches Via #old.

twin shale
#

someone hacked my acount to using cheat in game and got my acount baaned this is only one acount i have and lot of money used and i play this acount season 2 and lvl 71 plz recover my id

autumn ivy
#

Please Contact In-Game CS And Tell Them The About This.
@twin shale

twin shale
#

in game i contact but they are not responding proper so i came to discord olz help me

autumn ivy
#

Refer To #faq 5.4 @twin shale

twin shale
#

what is this

autumn ivy
#

The customer service receives hundreds of
support requests every day. It takes time to
review all of them. A support agent will
contact you as soon as possible; however, the
response time depends on the number of
support requests. You are therefore kindly
asked to wait patiently. If you are not
contacted within a reasonable time span,
please reply to the support ticket with a kind
reminder, @twin shale.

twin shale
#

chunky plz contact pubg oficial mamber i ned,so much help

autumn ivy
#

You Will Have To Contact Them Yourself.

polar marshBOT
#

@twin shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

autumn ivy
#

Also Read pubgm_this

old remnant
#

I am not able to complete mission kill 10 enemies in erangle in classic with bolt action sniper rifle. My few friends are also facing the same problem. Please fix this glitch

prisma oasis
#

New hairstyle or GLITCH 😂😂XD

violet ferry
#

When is controller support coming to PUBG mobile

night cloak
#

Probably never @violet ferry.

violet ferry
#

Whyyy

#

Please

#

@night cloak

night cloak
#

Because it's mobile game.

violet ferry
#

It’s almost 2020 though and most games have controller support now

#

But ok

#

It’s fine

coarse lion
#

Is there any option to stop auto downloading resource pack when connected to wifi?

jade dock
#

@violet ferry Its mobile game yeahboy

haughty cypress
#

most mobile games dont 9_BunnyLove

woven horizon
#

Sumedh i think it's stop automatically
Enter in the game

soft forum
#

@violet ferrythat will not equal . Every player may can't buy it that's why. Probably never

violet ferry
#

They could make it so mobile players with controller play with other people on controller and with pc players

vital wraith
#

@violet ferry or just go play PUBG pc/Xbox one/ps4🤦🤦🤦🤦

violet ferry
#

Pubg mobile is free @vital wraith

vital wraith
#

@violet ferry yes you get what you get/pay for

polar marshBOT
#

@shrewd bridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

crisp sundial
#

I m on android

#

I cant log in

grizzled lark
#

You need to get your social media account secured, read the lines under "What next?" and do what it says, @crisp sundial .

crisp sundial
#

How to pass a google recaptcha challegne

#

Where i have to do

#

*go

grizzled lark
#

Maybe you need to re-login and it will ask for recaptcha.

foggy notch
#

For every event i click on it says the event isn't open yet

solemn oxide
#

Is there any way from where i can see the people i reported are banned?

#

I reported a hacker thats why i asking.

grizzled lark
#

The event is opened for a limited time according to utc, @foggy notch.

#

It should appear in the Ban Pan tab, @solemn oxide .

solemn oxide
#

Where it is @grizzled lark

grizzled lark
#

You will see a pan emote next to start button, @solemn oxide.

solemn oxide
#

Ok

earnest steeple
#

Chieter

#

Pubgnow

storm flumeBOT
#

Hello, @earnest steeple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

earnest steeple
#

Nob chiter

shrewd berry
#

I was Offilne for 149 days and now my clan is owned by someone else i am member of my own clan

#

Help

#

How can i get my clan back

#

@here

graceful steeple
#

Now in game cheater

shrewd berry
#

@neon patio I was Offilne for 149 days and now my clan is owned by someone else i am member of my own clan
Help
How can i get my clan back

final loom
#

#questions why don't you change the item in soldiers crate

storm flumeBOT
#

Hello, @graceful steeple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

solar mulch
earnest steeple
#

Hackker

polar marshBOT
#

@solar mulch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Hello

#

Who can help me

#

@polar marsh

#

We cant by uc in uc shop

#

Whats problem

vital wraith
#

@night cloak you are the problem

night cloak
#

@vital wraith

#

Yes

vital wraith
#

?

night cloak
#

@vital wraithwait

vital wraith
#

Ugh

night cloak
#

Isend screen

vital wraith
#

K

night cloak
#

Look

#

We have this problem in 30 days ago

#

Why we cant by uc

#

What is this

#

@vital wraith

#

Help

#

I am not able to join custom room

#

Using IPhone 11

vital wraith
#

@night cloak idk what device that is i can't help

night cloak
#

Entered room id many times

#

Still says please enter

#

Room id

#

@vital wraith

vital wraith
#

@night cloak what

bold tusk
#

r there no emulator players here?

night cloak
#

Can I send clip of my problem @vital wraith

#

@vital wraith samsung

vital wraith
#

@night cloak sure

night cloak
#

Samsung account

vital wraith
#

@night cloak don't look like it

night cloak
#

@vital wraith what you say

#

I say samsung

vital wraith
#

I can't help you @night cloak

night cloak
#

@vital wraith ok

#

@vital wraith

#

Sending my clip

#

Please help if possible

vital wraith
#

Ok

night cloak
#

@vital wraith

#

??

vital wraith
#

@night cloak wrong id no password🤷

night cloak
#

What?

#

No actually it was a paid custom

#

Every guy of my team entered

#

I was left out

#

Is this some kind of a glitch? What should I do ? Even restarted many times

#

@vital wraith

vital wraith
#

🤷

night cloak
#

Tf

vital wraith
#

What @night cloak

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

spring void
#

Or you can repair and check if it is still occuring

final loom
#

#questions why don't you change the item in soldiers crate

night cloak
#

@final loom The soldier crate contains original PUBG outfits. It won't be changed.

velvet vault
#

There's some issues with granades. I cooked a granade and then cancelled it. The cancel button disappeared but the direction marker was still there with the granade in my hand. It exploded after some time and I got knocked. Happened twice with me already.

rapid thistle
#

Does the m416 upgraded did more damge than the regular one

blazing saddle
#

Skins don't affect gun damage. That would make the game p2w, @rapid thistle.

viscid sonnet
#

is there anyway to get my account back?

blazing saddle
#

What is the issue, @viscid sonnet?

viscid sonnet
#

i was playing with me friend

blazing saddle
#

And?

viscid sonnet
#

we kill a team then they kick me out

#

he was camping in the house

#

we see his car parking

#

sorry for bad english

polar marshBOT
#

@viscid sonnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

small wagon
storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @small wagon.

night cloak
#

I need the pubg mobile ubdate bot

fossil parcel
#

What do you mean, @night cloak?

night cloak
#

@fossil parcel I need the #news bot

bold siren
night cloak
#

Thanks

night cloak
#

Hello

#

When old tdm back again??

bold siren
#

We don't know if it's going to come back, @night cloak.

night cloak
#

Why pubg not given 2 options in tdm @bold siren

crude scaffold
#

@bold siren i need help with my acc

#

On pubgm

#

@blazing saddle

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @crude scaffold. Remember to read through #faq before asking questions in the support channels.

blazing saddle
#

@crude scaffold What is the issue?

crude scaffold
#

Ok so my facebook is linked to my acc

#

And on facebook i dont us it but to link me games to it andit dont show me my email that is linked to the facebook so i can log into my pubgm acc on my new phone

paper grail
#

Hello! I would love to know if I can get my account from PUBG VNG to Global again. I logged into VNG to get parachute and weapon skins that were available some time back, but I have not been able to use my account in Global again.

blazing saddle
#

@paper grail No it is not possible.

paper grail
#

😭

blazing saddle
#

@crude scaffold Pubgm does not show such information. If it is your account, you should remember your login details of your social media account.

crude scaffold
#

No on facebook i cant find where it shows my email and which is linked to pubgm

blazing saddle
#

I don't understand.

#

Can you elaborate?

crude scaffold
#

Ok u know how all apps show u what email u logged into that app on?

#

Well like i said i dont use facebook and idk where it shows my email

tacit marten
#

Help how to recover my account

blazing saddle
#

So you want to know your facebook email, @crude scaffold?

#

But it does not show anywhere in the game?

#

or on facebook itself?

crude scaffold
#

Nope

#

Idk if its a glitch but i really dont want to lose my pubgm acc

blazing saddle
#

But the game does not provide any such login information for security reasons.

tacit marten
#

My account data delete how to recover pubg account please help

blazing saddle
tacit marten
#

@blazing saddlehindi me nhi hai 🙄

#

@blazing saddle thank bro

blazing saddle
#

You can use a translator. GWcmeisterPeepoShrug

tacit marten
#

@blazing saddle aap ko hindi aata hai Bhai

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @tacit marten. Refer to #613267301243944960 for language channels.

tacit marten
#

@blazing saddle I'm buy my guest account Royal pass and uc I have purchased Gmail I'd account payment proof

blazing saddle
#

Contact the ingame support, @tacit marten.

storm flumeBOT
#

You can contact the customer service via the game settings, @tacit marten. Refer to subpoint 5.3 in #faq for further instructions.

sweet sail
#

i purchased a pitch master helmet from lucky shop worth 270 uc . but I'm not able to equip that . when i click on the helmet it shows unusable . Since i live in Bangladesh and i also purchased it from here this problem shouldn't persist. my friend also purchased the same helmet and he has no issue whatsoever

night cloak
#

Is there any upcoming tournaments coming up?

normal fulcrum
#

@sweet sail Unfortunately we cannot help you with it. You have to contact in game CS

shadow venture
#

@normal fulcrum i'm also facing this issue but game cs not replying

normal fulcrum
#

Reply will take some time @LF | MEHEDI#0554

velvet pelican
#

I need help @everyone

night cloak
#

what help?

polar marshBOT
#

@velvet pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

empty heron
#

Isn't there a way to make a no-damage play zone custom room?

night cloak
#

probably not

#

at least as far as i know

vapid jacinth
#

when is this game getting controller support?

storm willow
#

@empty heron then everyone ll camp and the match ll never end lol

nova bloom
#

Thanks a Lot PUBG M I really wanted this

night cloak
#

@vapid jacinth Maybe in future, there's no such information available.

cosmic gazelle
#

There's a trick using our mobile's split screen feature which can give Ipad view in our mobile.
Using this can ban?as it is our mobile's feature not any 3rd party app etc

empty heron
#

@cosmic gazelle it gives an unfair advantage, it's not advised to do so but not bannable. Playing on a stretched res is common anyways

night cloak
#

@cosmic gazelle it is not bannable

cosmic gazelle
#

Cool thankss

night cloak
#

Err anyone can help me I contacted support but they are no help.. So I'm trying to buy the cheap prime subscription and it says purchase canceled, your account is at risk and other stuff.

#

Pls

shadow shadow
#

Hi there, can you please explain how can I enable the HDR resolution on the emulator

night cloak
#

@shadow shadow The issue has been reported, for now.

shadow shadow
#

@night cloak thank you.

night cloak
#

@night cloak Are you using Google phone or Apple?

shadow shadow
#

In my experience that’s on Android phones

night cloak
#

@night cloak I'm using Android

#

Huawei mate 20 pro

#

Please help me I really wanna buy prime

#

@night cloak If you have any existing balance on your account, you, unfortunately, cannot subscribe to the service without adding an additional payment method.

#

It just brings the error

#

I have paysafe linked and bought UC and skins

#

I can't add anything it just says my account is at risk

#

I mean, you have to purchase through the said payment method: PaySafe/any bank account linked. The error message pops up when the balance on your account is not verified, @night cloak.

#

And what can I possibly do about that if I can't manage that?

#

And I'm doing that but the error just pops I have enough money on my paysafe card

shadow shadow
#

@night cloak I had that error before.. in my case I contacted google support and they solved the issue for me.

night cloak
#

Purchase gift cards, instead - if you don't have payment method. You can also try contacting the support of your payment method/Google.

#

Aww man I'll contact Google then since I live in Romania and use UK VPN for paysafecard purchases

golden oxide
#

Hello, there is a connection bug going on with me. the game goes normal but when it starts the game it loses the connection and redirects me to the looby and asks to resume the game. I'm from the server SA

modern scaffold
#

Ever since this new update came out I havent been able to play my game,my game is constantly at 996ms making it almost impossible to push people

#

Let alone snipe without having to worry about my shots not rendering in

#

And this problem is 100x worse when I have no server to actually play on

#

This game has started to become less and less user friendly over time and I have people who have stopped playing the game purely because of this who can back me up

#

It seems this game has become more focused on angry birds,snow mountains and ruining tdm by copying COD than actually fixing the problems at hand

#

Pubg adds stupid updates rather than fixing their actual game that like I said its impossible to play now

#

People's games wont function correctly and what do they say"here have a spoon full of angry birds and a blatant copy and paste of call of duty"

#

I hope your happy pubg,your game is unplayable for most players and you wont even put in an South Africa server

#

Which if you wanna copy another game,take a nice long look at R6 cause at least that game is playable

green cliff
#

Hey is there anyone I can talk to about a issue I had in dms I don’t want it in a public chat

blazing saddle
#

@modern scaffoldKindly provide the feedback in #old

#

The Conqueror tier is updated everyday at 00:00 AM UTC, @flat terrace. You have to be in top 500 to get the Conqueror tier.

#

Lol nice.

#

@green cliff What is the issue about? It is preferable that you state your issue here. If not, you can contact me privately, my DMs are open.

sand estuary
#

Here and an official community of the game wanted to know how to recover an account that goes into my faceboock and does not, in addition to a new game and did not want to start from scratch if I prefer to stop?😔😔😔

golden oxide
#

@blazing saddle i don't use vpn to play

blazing saddle
#

If you have lost access to your social media account or it has been compromised, I suggest you contact the social media support, @sand estuary.

If not, can you provide me more details about how you have lost the account so I can guide you further.

#

@golden oxide It would be better if you submit the bug along with proper evidence in #555492558428700682.
Kindly check the pinned messages in that channel for further information.

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @harsh furnace.

earnest steeple
#

Lol

quaint epoch
#

Please report this hacker 5456705118. . He is one of those paid hackers who help players who pays him to rank up. Thanks 🙏🏻

shrewd ether
#

How can I switch from pubg vn to global?

#

??

storm flumeBOT
#

Hello, @quaint epoch!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

blazing saddle
#

@shrewd ether You cannot.

storm flumeBOT
#

Hello, @earnest steeple!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

shrewd ether
#

@blazing saddle y mannn

#

I am missing many things

#

In vn

#

Mine is literally a 150$ account

blazing saddle
#

It is due to country regulations, @shrewd ether.

cosmic gazelle
polar marshBOT
#

@sharp garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sturdy moat
#

Need help i've been hacked

#

Well, my twitter got hacked. And this twitter of mine is linked to my pubgm. Now i need to know how to revoke twitter access through pubg. I know it's not possible from my end but could someone help? I'm sad

blazing saddle
#

@sturdy moat Contact the ingame customer support if you wish to revoke access to a particular social media linked to your game account.

storm flumeBOT
#

You can contact the customer service via the game settings, @sturdy moat. Refer to subpoint 5.3 in #faq for further instructions.

sturdy moat
#

Thank you I will do right now

night cloak
#

are scrims always quick games/hotdrops or are they supposed to be long games

sturdy moat
#

I can't log in to my account right now, i think the hacker is in it :(

#

It also says I can't unlink my social media accounts

#

:(

#

Yep, been hacked. RIP

dusty dirge
#

anyone help please

#

am getting only indo server

naive island
#

Does anyone know about the Bonus Challenge? I paid 50UC to join the solo event and have waited two hours to get a match and nothing. Only 3 people out of 60 needed in the queue. Do I get the 50UC refunded or what? Tag me in any reply, thanks.

sturdy moat
#

Help. I think this is what i need to log in to for me to be able to send a message to them.

#

Can someone message tencent for me? :( im so upset rn

elfin smelt
normal fulcrum
#

@sturdy moat Hi

#

How did yu tried to contact support?

sturdy moat
#

I cant contact them. There are just default questions on their page that gives you default answers. :/

normal fulcrum
#

Ok

#

That's a bot that tried to gather basic information and forward it to CS. Since CS don't have a lot of time to reply right away, they try to gather as much information as possible so they can reduce resolution time @sturdy moat

#

So make sure you select the righy options and provide as much details as possible

#

Their 1st reply will ask you details such as your account name and your name. Hacker's social media account, Pubg registration date, ownership proof (1st and last payment receipt)

#

So make sure you have all the information as accurate as possible @sturdy moat

#

And I hope you have linked your account with another social media as well

sturdy moat
#

Hacker already has full access to my twitter so the best solution would be revoking that twitter's access from my pubg :( Yes i have it connected to fb as well.

normal fulcrum
#

Don't worry @sturdy moat, if you provide the information correctly, than they will revoke access of Twitter account

sturdy moat
#

So i should go to the basics on pubgm and "hacked" option?

normal fulcrum
#

Once Twitter is removed, you cannot link another account to the game. The only thing it will do is no one can log in using Twitter anymore

sturdy moat
#

That would be fine 🙏🏼

#

I dont see the part where they ask me the questions 😔 @normal fulcrum

normal fulcrum
#

On right top, click on message button

#

And say the exact same words

#

I want to revoke access of Twitter Account

vagrant onyx
#

I saved it

sturdy moat
#

Thank you guys so much, I just finished filling up everything on the Customer Service. I hope this works. 🙏🏼

#

By receipts I only have to type in stuff right?

#

Will I get a message that they've received my information? I have already sent everything.

normal fulcrum
#

@sturdy moat You have to share a screenshot of Receipt you will receive on your mail

sturdy moat
#

Yes i just saw it sorry, i already did. Will i receive a reply from them after that or do i just exit? This was my last message:

normal fulcrum
#

What purchase have you made @sturdy moat? I can't understand the receipt you shared

#

Ok that looks like UC purchase

sturdy moat
#

Yes it's UC :) Would that be okay?

normal fulcrum
#

Yes that's good

#

Now you can close the conversation and the game. Once you get a reply, you will get notification from the game

#

Reply might take some time. They might close the conversation. But they will re-open it when they reply

sturdy moat
#

But my hacker is still in my account. What if he sees it before i do and deletes the message or something

#

Im sorry im very paranoid. But he's still there and changes my outfits and stuff. I see it a lot. :(

polar marshBOT
#

@livid plaza:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

jovial wolf
#

Facing this bug from previous season and still no fix uff i am tired AF now

Also before u used to slide away when you land from the chute but now when the chute opens there comes a visual glitch back and forth then you get knocked and i even got killed today like seriously what do you want me to do

wild bronze
#

Hi, i send synergy request to my friends, they also try to send me request, but it never appear so we cant accept synergy requests.. how should i process 🙄

fresh lodge
#

Pls ban

#

I have video as well

storm flumeBOT
#

Hello, @fresh lodge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

blazing saddle
#

@wild bronze You can check the synergy tab below the add friends tab ingame. It shows the confirm option beside the synergy requests and the respective types.

#

Hello, @jovial wolf. Thank you for reporting the bug. It would be better if you report it with a more detailed explaination in #555492558428700682 channel. Check the pinned message in that channel for more information.

wild bronze
#

@blazing saddle i know how to confirm synergy, i got 12/16 but in my case, it simply doesnt appear.. no notification, no request

#

It’s’just bugged

blazing saddle
#

@wild bronze Can you explain your issue in detail with the help of screenshot(s) so I can understand and help you out better?

wild bronze
#

Sure

true bluff
#

I've been meaning to ask but why exactly are pistols allowed in sniper training? It defeats the entire purpose of the gamemode, especially in bolt action mode

#

I'm just trying to pratice and get better with sniping but its difficult when I'm always surrounded by people running around with pistols

night cloak
#

@true bluff Oh boi! it should be there. Imagine being 1v1 in the last circle with Kar98K or an AWM. How exactly are you supposed to hit shots with a sniper at a distance of 5-10 meters?

wild bronze
#

@blazing saddle

So, let say i got this friend, and we have enough synergy together to get a « title » such as bff, or buddy. We both have only 2/5 buddy so far. I send him a buddy request, from the synergy tab. He wants to accept it, but he cant find any request.. so i delete my request and ask him to request me. He does, i go check synergy, nothing! No request.
We also tryed to both send each other a buddy request, noone of us received it.

#

As you see, i send Eliteshot a request

#

When he goes to check, he cant accept it cuz it doesnt show

#

@night cloak well as in TDM no scope kar

true bluff
#

@night cloak hipfire? Take the scope off or quick switch to red dot? Genuinely have some form of skill?

wild bronze
#

@blazing saddle i tryed with several friends, and both having free synergy slots, and it fail..

#

Every time

night cloak
#

Snipers aren't made for hipfire. And a pro sniper will die to anybody better at hipfire. Remember, both are different gameplay tactics. Anyway, if you think it is really unnecessary, you can tweet it to developers and make a Twitter poll, if possible.@true bluff

wild bronze
#

@night cloak was just replying, @true bluff did the message in first place

blazing saddle
#

@wild bronze Alright. I'll check if it is the same issue for me as well. It would be really helpful if you submit a detailed report about this with preferably more screenshots accurately describing the but to this link:
https://forms.gle/NqBSaY9myK999GSH8

wild bronze
#

What screenshot do you suggest, more than the one i did? Out of the same screenshot from elite but well, doesnt give much intel

#

Will do

polar marshBOT
#

@worthy plume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

versed badger
#

Hello, someone is keeping login to my friends account, also after he changed his Facebook account password. Any help? Id: 5210001825

night cloak
#

@wild bronze BTW there's a cooldown for synergy, if you recently removed each other from any list.

blazing saddle
#

@wild bronze Explain it in as much detail as possible. That would be enough.

wild bronze
#

@night cloak yes indeed, that’s true. But i never had any synergy with the friends i try to link.. that’s why it’s weird..

night cloak
#

Ow

blazing saddle
#

@versed badger Tell your friend to link another social media (Since it is possible to link atleast 2 social media accounts to the game) and request the ingame support to revoke access to facebook login, if you think that their facebook account has been hacked or compromised.

versed badger
#

@blazing saddle the facebook account was hacked then we restored it. And fully secured it. But he still can access the pubg mobile account!

blazing saddle
#

Follow what I wrote in my previous message.

versed badger
#

Ok. So i need to unlink facebook after that! I think he is logged in and we need to end his session

noble ether
#

How to fix this . connection have no problems..but it's showing when I connect to wifi

normal fulcrum
#

@sturdy moat Sorry for delay. You don't have to worry. If someone logs in using another account, they can't see message you sent to CS

#

@noble ether Try changing your data connection

obtuse solstice
#

Why the Elite Royale Pass Gifting costs IRL money , when before it cost UC?

normal fulcrum
#

@versed badger If FB is already linked, than you can try to link Twitter or any other account. Log in through that account. And than contact CS in game

#

@obtuse solstice That's how system works now. It was already cleared during season start

obtuse solstice
#

Bruh

#

But thankd

#

Thanks*

noble ether
#

@normal fulcrum for wifi only it shows...but data it's working..fine..but this wifi I used for more than 1 year without issue..I only wifi .now

normal fulcrum
#

Contact ypur ISP and ask them to check if the wifi or router has some issu @noble ether

noble ether
#

It's only for pubg

#

Every other games and browsers etc everything working fine

night cloak
#

I got a reward for Pubg but for what?

iron prairie
#

What?

normal fulcrum
#

@noble ether Have you tried client repair?

#

@night cloak It's a limited time item ingame

#

Most probably a bag skin

noble ether
#

I even uninstalled and tried

night cloak
#

So i got nothing?

normal fulcrum
#

Is your Pubg linked with Google Play Games?

night cloak
#

You can try creating a hotspot from a different phone and connect to the WiFi to see if it is the "WiFi" that s causing it or not. If hotspot is working just fine, do as Jin suggested. Your ISP maybe is preventing you from logging into the game, @noble ether.

#

Ye i got a swordsman backpack lmao thats a ripoff

#

30 day

normal fulcrum
#

That's a reward for using Redeem Code @night cloak

noble ether
#

I have tried..another hotspot.connection ..and it's working finr

winged oak
#

@normal fulcrum

#

I have a question..does the rating protection card, when applied..works for solo tpp as well.?

blazing saddle
#

Then as suggested earlier, it is problem from your network provider and you will have to switch to another network, @noble ether.

winged oak
#

@blazing saddle

normal fulcrum
#

@winged oak Yes?

winged oak
#

Read above

normal fulcrum
#

@winged oak It works for all classic mode if you're Crown 5 and above

winged oak
#

Crown five below.L

#

?

normal fulcrum
#

It won't work for below crown 5

noble ether
#

@normal fulcrum I tried vpn in the same wifi and it is connecting

blazing saddle
#

We don't recommend the usage of VPN, @noble ether.

normal fulcrum
#

That's definitely your ISP issue @noble ether if it's connecting using VPN

noble ether
#

I also don't want to use it

blazing saddle
#

Switching to a different service provider would be the best option here.

noble ether
#

Ohhh

hidden slate
#

Want a confirmation

#

Can a fully legit player get pan from mass report???

sweet cedar
#

Would be cool to make a biome with trees in miramar at least for a limited amount of time in order to celebrate PUBGMxFight4TheAmazon

blazing saddle
#

Mass reporting will never affect a legitimate player. Ingame suspensions are issued only to ToS violater, @hidden slate.

night cloak
#

@winged oak Hey, correction: Crown and below. It was a typo hehe.

hidden slate
#

Thank u @blazing saddle

blazing saddle
#

@sweet cedar Thank you for the suggestion. Will forward that.

sweet cedar
#

No problem sir thank you for your attention

iron prairie
#

Suggestion: Allow us to disable aim acceleration

#

If you've played fps games, there's usually a option to disable aim acceleration

#

But in PUBGM there isn't

blazing saddle
#

Will forward the suggestion. Thank you, @iron prairie.

iron prairie
#

Thanks

night cloak
#

@iron prairie With the aim acceleration it's hard to develop the muscle memory for leading shots because the turn speed is always going faster and is not consistent like when you have it off. There is a sensitivity settings in game, one can use it to increase or decrease and suit their needs.

iron prairie
#

@night cloak yeah, I want to disable it

#

Because the aim acceleration isn't compatible with my muscle memory 😅

#

I'm used to aiming with no acceleration

night cloak
#

Have you tried decreasing your sensitivity?

iron prairie
#

I did

#

But there is always aim accelerstion there

#

It messes my aim so I'm hoping y'all would give us an option to disable aim acceleration

hot plank
#

I have a question.Is the friend limit always set to 200 regardless of level or it increases with level?

blazing saddle
#

200 regardless of levels, @hot plank.

hot plank
#

Okay

#

Tq

blazing saddle
#

Np

twilit palm
#

So what about high ping ?
Is that game problem?
Because before update eu was 130 and below and middle East ms was 100 and below also asia was 80 and below
So after update eu server 200+
Middle east 200+
Asia 190 +
I changed my network also my wifi my sim my phone
I tried almost everything nothing work also i call our services company they had no problems with internet
Other games like moba game its work so fine ms like 37 and below only pubgm has high ping so I don't know whats wrong
Im from middle east
Hopefully someone answer me soon

blazing saddle
#

@twilit palm What region/country are you playing the game from?

twilit palm
#

@blazing saddle Oman

#

Its was really fine before update

blazing saddle
#

And do you use a strong wifi/mobile network with minimum packet loss? @twilit palm

twilit palm
#

@blazing saddle my ping in almost every servers in other games is below 50 ms

#

Download speed 100MB
Upload speed minimum 90MB

#

Lost about -1 to 20

blazing saddle
#

Do you usually play with teammates from your country?

twilit palm
#

I play solo .

blazing saddle
#

Have you tried Repair Client?

twilit palm
#

@blazing saddle 4-5 times

blazing saddle
#

And does this issue persist when you play on other networks?

twilit palm
#

Also i bought other phone also has same problems

#

@blazing saddle all network has same ping

#

I tried everything

blazing saddle
#

It is definately not a device problems. Ping issues are usually due to network issues.
Maybe the network coverage in your region is weak and your network suffers from high packet loss?

twilit palm
#

@blazing saddle no no our country connection is so good
And has less loss

#

Every games is ok only pubgm has issues

blazing saddle
#

Kindly post the issue with more details in #old.

twilit palm
#

I play mobile legends ping is from 37 to 10
Also i tried other game witch required good ping and its work just fine
Cod also good connection

#

@blazing saddle i already post alot aof this issue

#

Is there any email to text pubg support?

blazing saddle
#

PUBGMOBILE_CS@tencentgames.com, @twilit palm.

twilit palm
#

Thank you for helping me

blazing saddle
#

No problem.

vestal matrix
#

I desperately need Help.
My Facebook account got hacked and they took pubg mobile as-well.
The hacker is requesting $40.00 just to recover my account. I have the game connected to twitter as-well. is there anyway I can unlink pubg from facebook and only have it on twitter?

normal fulcrum
#

Contact in game CS @vestal matrix and ask them to revoke access of hacked account

#

And please don't visit phishing sites from next time to get free items @vestal matrix

#

What's the issue @grim sierra?

polar marshBOT
#

@grim sierra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stiff flower
#

Can I use gfx tool because my pubg is bugged i cannot fight in close range soo mich lagging
Deformed graphics
Odd character movement
@polar marsh

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @stiff flower.

stiff flower
#

So can you help me with my game i cant play it my game is so lagging after the update i cannot fight through cross fire and when gyro is on the graphics gets stuck while changing @polar marsh

normal fulcrum
#

@stiff flower Which device are you using?

stiff flower
#

@normal fulcrum Oppo f7 4gb ram

normal fulcrum
#

@lost stream Were you playing classic or payload?

lost stream
#

Classic

#

Erangel

normal fulcrum
#

@stiff flower That looks like low end device. Best if you try Pubg Lite instead

#

@lost stream Enemies weren't shooting at you?

lost stream
#

No

stiff flower
#

@normal fulcrum before the update the game was smooth as water

lost stream
#

We got stuck at the corner of the house outside after hitting it and she explodes @normal fulcrum

normal fulcrum
#

@stiff flower Have you tried lowering your graphics?

#

@lost stream Was your ping high?

lost stream
#

I wasn't drivung but my ping was 68 - 88

normal fulcrum
#

So driver must be getting high ping and got desynced because of which the car got stuck and exploded

lost stream
#

Driving *

#

Ok thanks but it is not a bug or glitch, right? @normal fulcrum

stiff flower
#

@normal fulcrum yes i changed and tried all the settings and graphics and i die in 5 to 6 bullets that i cant even see or hear where as my ping is 25-40

#

And when i swipe the screen up the graphics cut and goes and its lags at that moment

lost stream
#

@vital wraith yes b i rammed out but it was the driver as he got up in the sky then hit the house at it's corner

night cloak
#

Hello friggies

#

I need help a guy snipped me

normal fulcrum
#

@lost stream It shouldn't be. Most of the time, vehicles or characters are stuck due to desync when player is having high ping.

night cloak
#

And I'm mad I wanna report him of stream sniping

lost stream
#

@normal fulcrum thanks i have to go now

night cloak
#

I wasn't streaming but it's still stream sniping since I had my recorder on

#

His name is Gerald

vital wraith
storm flumeBOT
#

Hello, @vital wraith!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

vital wraith
#

Yay your not helping

night cloak
#

Is there any pubg recruiting server?

#

Discord server

feral heart
#

My clan leader is not active for 105 days...how to change clan leader ?

earnest steeple
#

Cant must the leader

spring void
#

@feral heart the leader replacement system has been removed, they will not change automatically

#

@vital wraith we dont ban hackers here, please report them

feral heart
#

@spring void ah thank you 😞

spring void
#

@night cloak what do you mean by recruiting server?

night cloak
#

Can I advertise my pubg server

bleak lion
#

Advertising isn't allowed in this server rather than the partnered ones.

spring void
#

@night cloak no

night cloak
#

Ok on where I can advertise

spring void
#

Not anywhere in here

#

Nor in dms

night cloak
#

Oh

prime vigil
#

Heyo! So I I downloaded pubgm and I can't use any voice chat or normal chat. I wonder if someone could fix it because it's so hard for me to play without it, gotta use quick messages as "yes or no" 😂.

Device : Honor 9 lite

naive island
#

Does anyone know about the Bonus Challenge? I paid 50UC to join the solo event and have waited two hours to get a match and nothing. Only 3 people out of 60 needed in the queue. Do I get the 50UC refunded or what? Tag me in any reply, thanks.

spring void
#

@prime vigil can you explain why you cant use it?

prime vigil
#

@spring void

night cloak
#

@naive island i can tell you about bonus challenge

spring void
#

@prime vigil i dont knwo about that, another staff member will help you shortly

prime vigil
#

Okay, thanks

night cloak
#

? @prime vigil go to your mobile settings

#

aap settings

#

PUBG Mobile

#

check permissions

#

if mic is not allowed

#

enable it and you are good to go

prime vigil
#

Ok I'll see

#

Allowed

#

Well, it's because I misstapped that age thingy I guess

night cloak
#

if that's the case

#

you can change it in settings menu of PUBG M

prime vigil
#

Oh, alright, thanks!

night cloak
#

check it

prime vigil
#

Okay

#

I don't see "others"

#

@night cloak

night cloak
#

there should be an other page

prime vigil
#

I'll try to search it

shrewd cairn
#

Why can't I scroll down the shop

night cloak
#

@shrewd cairn glitched

shrewd cairn
#

Means I cannon scroll down to see any items

#

Even when I play I can't drag down guns to outside but I can click them

#

@night cloak yes

#

How will it be fixed?

night cloak
#

logout and in login screen there will an option repair

shrewd cairn
#

Ok

#

Ty I will try it

#

@night cloak btw wanna play?

night cloak
#

suru bro I'm at my office

#

sorry**

prime vigil
#

Can't find it anywhere

shrewd cairn
#

OK np

prime vigil
#

Maybe it's because I said I'm underaged tho 😂

night cloak
#

yes it is

prime vigil
#

ah

night cloak
#

there a very simple solution

prime vigil
#

Is there any way to fix it then

#

Make new account?

night cloak
#

no

light trout
#

@prime vigil You do not have access to that section because it ain't available in your region.

prime vigil
#

Oh..

#

Well, how to fix it?

light trout
#

You can not, it is just a feature currently available for players of specific region.

prime vigil
#

I gotta make new account to get voice chat?

light trout
#

@prime vigil You can try contacting the in-game customer service. They will be glad to help you out and provide better support.

prime vigil
#

Ok

night cloak
#

Is their anyway I can connect my account to a different Facebook account?

light trout
#

If it is already connected to one Facebook account, then no. @night cloak

night cloak
#

Ok thanks

wicked tinsel
#

I got a frame drop every time i open the scope in gameloop how to fix that issue!

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @wicked tinsel.

night cloak
#

Plz give me the link to download pubgm ?from official site

marble thicket
#

@night cloak You can download from Playstore/App store.

night cloak
#

@blazing saddle only 626 mb ?

blazing saddle
#

Rest of the data will be an ingame download, @night cloak.

#

Go to profile and click the partner icon om the left side of the screen, @flat terrace.

#

Yes, @flat terrace.

ripe tundra
#

bro can anyone help me

#

my gameloop got stuck at 98 and didnt start after reinstalling

merry frost
#

My facebook account is disable.i cant login

kindred haven
polar marshBOT
#

@kindred haven:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

naive island
night cloak
#

Anyone help

#

<@&639889499718942720>

light trout
#

@night cloak Most probably the age you provided in the game is not high enough to use the voice chat.

night cloak
#

How do I set this up?

#

@light trout

light trout
#

@night cloak You can scroll through the settings to see if you have the option to change your age.

merry sandal
night cloak
#

hi

#

i have a problem of connexion with my pubgm account

#

i wanted to try the other pubgm versions and i can't longer connect to the global version

merry sandal
#

Once you log onto the Vietnamese version, @night cloak, you cannot play with that account on the global version.

night cloak
#

never ?

merry sandal
#

Correct.

night cloak
#

the Vietnamese version bug a lot

#

oh no:(

#

@merry sandal

#

Others And Link

#

Does not appear

merry sandal
#

You will have to contact Customer Service then.

night cloak
#

Plz @

#

@merry sandal

merry sandal
#

Unfortunately, no one here will be able to help. As I said, please contact thr Customer Service in game. They should be able to have a look.

night cloak
#

Where can I write to them?

#

Plz @

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak
#

Thanks

#

:o

faint marten
#

Anyone for Asia squad DM me

merry sandal
faint marten
#

Oh sorry

night cloak
polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.