#questions
1 messages · Page 681 of 1
Its happen once @storm willow
I haven’t encountered that issue! I ll always do repair if I get any issue
Ok
My fb was disabled now I can't access to that account but I don't know how that account show online in pubg how ????
sry i cant get video
but i have screenshot of the glitching view
@polar marsh
sometimes The houses bushes trees everything disappear . plz fiz this
its very hard to play like this
I keep dieing at the beginning because my character keeps lifting up and during from fall damage
mixed.*
llook at this . the houses are mized
look at this too
i have no jump button
plz
help
Pubg Fix all of this
@night cloak houses trees disappear because of draw distance... They have set it like this to avoid lag so it's not bug.
@night cloak #old for other things
Are u sure fix this?
My fb was disabled now I can't access to that account but I don't know how that account show online in pubg how ????
You just got vectored @prisma topaz
Means ???
You cannot access yo ur account unless you linked it with other social platforms
Bro my account was linked with facebook but now this account was disabled and also I can't login with this account but somehow I don't know this account shows online how ???
I think one account can only link with one social platform
If you didn’t , then it may lead to some serious problems
Yeah
You cannot access your account anymore right?
Nope bcz my fb account disabled by facbook
Hm
@prisma topaz contact ingame support
Make a new account, and contact them from their
What should I say they close my tab without reply
@prisma topaz keep trying as they are the only one who can help in this matter
he’s screwed
I try many times but they didn't reply and closed
He means that his account is somehow showing online
Ya my friends say many time
Now what I do even I lose my account that's fine but other guy use my account how is it possible ??
Do you have a problem with someone else using your account which you thought was destroyed?
Please refer to subpoint 2.8 in #faq for further information, @prisma topaz. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
I Love Yuh @daring spindle
Why Global version is not available for my account ?
Hello @lime juniper I need your help
Please avoid going off-topic. You can have unrelated conversations in #chat.
@night cloak how may i help you?
@toxic saddle you would have logged into VN account and cant return back to glabl
@spring void I didn't ever logged in VN version, I think somebody hacked my account!
@spring void please help me to get back to global, I'm cryingg😭😭

My arcade achievement is stuck at 799 I am not able to complete it anyone know why????
Why I am not getting any response
Which achievement?
Can you provide a screenshot
@kindred zephyr what happens when you play another match?
Try repairing
Nothing is happening but it is stuck at 799
I played like 5 more matches and still no change
Repair the game and try again
I keep dieing at the beginning because my character keeps lifting up and during from fall damage and the game keeps lagging that's why I lose keep losing rank and can't compete missions
Hello, @shell kraken!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
✌🏻
It's not allowed, @prisma oasis. Thank you for notifying.
@grizzled lark ✌🏻✌🏻no problem
Guys pleaseee i need your help
I found a video about what is happening to me my screen is always flickering
how can solve screen flickering
Does anyone know what we are meant to do with graffiti?
Also, are wars meant to count towards fun times achievement?
I have proplem with CPU.. When open game CPU reach 90 and so laggy
Can you transfer an account from android to ios if the account is guest account?
@idle kite I think you need to link to social network n then login on iOS
If I login with google, will it work?
@patent geyser:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hi guys, the game regularly tells me that i got 20+ duplicated items to dismantle, but when i go check i got none. Am i missing something? Could it be victor voices? But then how can i dismantle the doubles?
Don't think you can dismantle voice chat lol
Why when open the game cpu reached 90?
Hey
@idle kite you need to use twitter or Facebook check setting in game to know about list of social network that you can link the acc with
@light trout help meh
@cerulean zinc What is it about?
Please do not use any other language aside from English in this channel, @solemn snow. Refer to #613267301243944960 for language channels.
How many days it takes to trigger returner missions? @light trout
Someone said it takes 20 days, I waited and I still didn’t get the returner missions
@cerulean zinc At least two weeks.
Lost pubg account. Please help @everyone
I waited 2 weeks @light trout
We just need to logout right?
We can play with other account in same phone?
@toxic saddle Did you link it to any social media platform?
You can contact the customer service via the game settings, @cerulean zinc. Refer to subpoint 5.3 in #faq for further instructions.
@strange brook Hello! Do you require any assistance?
Shall I ask customer support then? @light trout
Yes.
😭
@light trout It was linked with Facebook but I accidentally unlinked it today and now I get any access to my account!
You can contact the customer service via the game settings, @toxic saddle. Refer to subpoint 5.3 in #faq for further instructions.
@storm flume okay but can I get my account back?
@light trout game support didn’t help
@spring void can u help me out further?
Help meh pls @light trout
@vital sluice help pls 😭

What is the issue? @cerulean zinc
It takes 2 weeks to trigger returner mission
I waited till 2 weeks
Didn’t login with that account. Played with another account in same phone
But still didn’t get returner missions @vital sluice
In game customer support didn’t help at all
Maybe you would have accidentally logged in some day in between or someone else would have accidentally.
We here however are totally not capable of detecting how many days you were offline so you should try talking to customer support again. Sorry
But how can I talk to them
It is not working at all
They don’t have a option of my issue
@vital sluice
What shall I do now?
Pubg gonna gift me rename card rather?
You can try sending them an email. Check #613267301243944960 for it.
I gave my email UwU
@vital sluice wanted to recruit for clan, how do I gain access to clan recruitment? Dont wanna post in wrong channels
Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.
The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:
:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.
By the way have anyone of you faced the bug where it is smoke doesn't work?
And why is it possible to use flare gun on spawn island on mirama
Damn
It would have been dropped there probably
@earnest steeple clone flare?
Hello, @earnest steeple!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
Is there a server who can help me? My account is hacked. Both pubg and facebook
Please refer to subpoint 2.8 in #faq for further information, @buoyant nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
So sad. Thanks
@buoyant nymph u acc got pishing
weeeeed bro
#chat
I signed in my acc on a site that tricked me. It says free fool m4 😂
@earnest steeple do you know how to recover? He disabled my fb
Cant lol
Hi support just to let you know for the last 3 days I am encounter issue with custom rooms when I create the room and share the password and ID people get in and at some point when the room gets full it suddenly kick around half of people in the room..
This issue happens when there is a high request in joining the room
@long trellis you need to gift from shop
@maiden salmon ikr
Does anyone know where the weapons chamber is ? I cant find it anymore after the update
@shadow shadow Can you submit the issue in #555492558428700682 with proper video evidence? That would be useful.
Check that channel's pinned message for more information.
@Pro Plays#6434 without uc?
No, with uc @long trellis
No you cant trade
You can submit it as a suggestion here, @long trellis since such a feature is not available yet.
Le no helper
@dim hollow its either deleted by some cleaner app or folder contents are hidden...
I lost my pubg account!! Can you guyz help me to get it back!! @everyone
Winter mode have good feature of ski & cable car. In my opinion pubg should transfer it to vikendi permanently
None of my bolt action kills are being registered
I reload n still nothing
I cant complete the mission if they aren't being registered
my acount frozen thu gameloop error id 5645067354
@steel totemcan you send us any screenshot
yes
@steel totemokay please
Please refer to subpoint 2.12 in #faq for further information, @steel totem. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
i have isuse gameloop trzing update but there not update
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @steel totem.
@steel totemyes it's may be a glitch or bug
I cant do anything from here try mailing pubg mobile
i have mail thu pubg but only the pc ansere help info
One more thing your I'd is banned till Feb 4 2020 so it will not unlock . I thing so . Try uninstalling and reinstalling pubg
i have thu that but no luck
@steel totem:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
if anyone play on emulator dm me
@bold tuskplease move to #chat
but not using anz third part aplikacion
oh sry
@steel totemit is banned / frozen . Due to winter the pubg and changed it to frozen
that not good for player that playing fayer
@night cloak i can use the game its not deleted
@dim hollow then its hidden..
@dim hollowthere is the obb file com.tencent.ig
That's not joking time you can move to #chat
@dim hollow i don’t know what the problem
but try to delete the game and re-download again
@dim hollowre download it from playstore
@dim hollowgive me your phone I will find it
@night cloak thnks
@dapper hemlock please @dim hollow him for no reason wasting time
What
Hello!
@dim hollow check folder properties.. and tell me size. Its most likely hidden, try different file manager
I have to delete the game and again install it but i dont want to download the 1gb that i downloaded at the starting of game
@dim hollow You have to download the 1GB, that is most likely the obb file.
If im platinum solo v in which rank am i gonna get decreased in s11?
salty how bout the TDM one and the plane one
@dim hollowsorry what do you really want it may be hidden or may be deleted by someone by mistake . Please . If you got the solution you can now move
@night cloak i download the game from pubg website at 600mb after that i downloaded 1gb to play the game
And i want to share or redownload it so where is the obb file i want to know
@night cloakas pubg mobile after every season it reduces point
@dim hollowi have dm u check
@dim hollow click on obb folder and check size.. if it hows 1.6 gb then the obb file is hidden. Check ur file manager settings . Why u need obb data file anyways
U have modified it written time
@dim hollow android/data/com.tencent.ig
@hazy charm:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@dim hollow if game is working fine, for what purpose you need obb file. You can try searching for com.tencent.ig , it maybe in other folder or sd card
I just have to delete the game and again install it .i have the 600mb file but i dont want to download the 1gb file again
Is your game working? Tried playing?
Yep
@dim hollow Can you go to your phone settings > apps > PUBG Mobile and take a screenshot. Share it here. You can also try searching .obb file in your file manager app to see if you can find the file.
@night cloak
Looks like a very old phone. Maybe it is generating files from the data folder, instead of the .obb file.
When i downloaded the game from playstore i get the obb file
@dim hollow Just backup the data folder, which was around 1.4GB, that's your file for now.
@dim hollowcan you play easily?
@night cloak i have a samsung j5 (2016) and i don't get freezes but like low quality gameplay,how could i fix it?
A bit of slow motion
Cant explain carefully sry
@night cloak sure
@dim hollowusing vulgar slang can you please ban him @night cloak
@night cloak That is probably the lowest requirement phone you got there. Unfortunately, it is the hardware that is aged.
Prob ye
Im gonna get a new device then
In some months smth like s8 or 10
@night cloaksure
@soft forum The message was automatically deleted, please restart your discord.
@night cloakwhich message
Yuta for sure obb file is in data folder
@night cloak Good luck!
Mysterious guy is using vulgar slang here can you please ban him @night cloak
Thanks
Yep sure u started first
@soft forum The slang message is deleted.
And please @dim hollow avoid attacking others.
@night cloakokay fine then
He started
@dim hollowokay I say sorry
It doesn't matter. Do not repeat it.

K
Obb file in data nice thing
And one question is it safe to change name and icon of pubg
@dim hollowyes you can change name but don't use third party app just use if your phone is supporting to change
I think it doesn't matter but be sure not to use unofficial and/or cracked game versions.
I am going to use apk editor
@dim hollowno please don't use you may get ban
Do not use unofficial cracked game versions,just saying.
Don't come and blame here why you've got banned in few days.
I am not changing any file or anything just the name and icon
👌
@dim hollowif you feel it safe you can try but you may get ban .
How much time ban?
@dim hollowmay be 7 day or 15 days or 1 month 3 months or 10 years the pubg know you can get 10 min ban also
For safety don't use or you have you choice😊
Hello guys
After last update there is only 2 slots of spectators in custom room
As we orgnize events and of course we streaming it wen need more slots to cover all commentators and the monitors
Could you help to pass this to game developers or to someone can help
@night cloak
Just tag one of em the f @glass wing
They'll see eventually
@glass wing It is a new change. But thank you for your feedback, I'll forward it.
@night cloak thanks appreciate that
Mod when fix this issue any news unusable item
@shadow venture can you check if repairing fixes it
@wintry bloom:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
What should I do if there’s a live stream on YouTube and the whole squad is hacking (aimbot, Jump, health hack,) and so on and it’s called pubg mobile live hacking
@fluid latch:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
@night cloak You can grab the link, IDs and IGNs and report in http://bit.ly/report-pubgm-cheaters.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@maiden sequoia:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
I was playing in Erangel when I dropped 15 kills 11 of which were awm kills but it did not count towards the RP mission Kill 10 enemies with a bolt action sniper rifle.
Rip
Please contact the Customer Service about it, @subtle jewel. Also, it'd be appreciated if you post it in #old. (Refer to the pinned message there first.)
I am not able to spectate a single person.I am emulator player and not even able to spectate other emulator plaayers tried to reinstall pubg 3 times also tried cashe clear and also repair option few times but no solution...Need help
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @visual shore.
I m android
Follow the instructions provided on the webpage, @crisp sundial. We provide support related to the game.
I need help
Is there a way to move the firing icon in Rage Gear mode ? Its difficult to drive and try and use the fire button in the middle of my screen, I use a Samsung Galaxy Tab s4
Please help!!!
We are unable to provide assistance if you do not ask a question or state a problem, @lime juniper. Remember to read through #faq before asking questions in the support channels.
Very funny.
Why m i getting indo server everytime whn i am playing on wifi???
Which network provider are you using, @frank moth?
Telosy telecom
And what country are you playing the game from, @frank moth?
India
I would suggest you switch to another network provider, since all local service providers are giving such issues to many users, @frank moth. It is a problem with their DNS configuration or change of access points.
Good network providers like Airtel, Hathway, Jio etc will not give you any such problems.
What if I tell my service provider about the issue???
They won't do anything about it, honestly. We have seen users trying to contact their local service providers regarding such issues but they are of no help.
Thank you for your help
No problem.
@sour bough:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
When car is driving and you swap seats , car breaks so fast , you shoud make it like in real pubg pc , that the car is sliding forward ...
My bolt action sniper kills aren't counting in rp mission anyone facing same issue? Or does it counts in erangel snow map?
@polar marsh I can't connect with my Twitter account in Pubg
@tawdry linden I have the same problem but with Facebook
I cannot see or hear anything about a grenade,
I can't see the grenade or the explosion
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
If the premium crates “open 10 crates and get a legendary” is no longer there, do you still get a legendary or is it just gone?
@sullen sorrel:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hi I have a complaint I’ve been ranking for a while now in solos and until recently I’ve been ok with 2 people teaming in solos because they were easy to take on but now I have taken on a actual squad and I’ve screen record them and took a screenshot of all four of them in the same frame. I report the issue but nothing is done
Kill 10 enemies with bolt action sniper rifles in Erangel, Week 7 RP mission is not getting completed.
Do y’all think stun grenades is useless?
Alguem sabe como arruma isso?
Someone hacked my account and they are using my account
Please help me
I can't access my account
@polar marsh
@quiet kiln Contact Ingame CS, Refer To #faq SubPoint 5.3 For More Info.
@quiet mirage You Can Report In-Game Bugs/Glitches Via #old.
someone hacked my acount to using cheat in game and got my acount baaned this is only one acount i have and lot of money used and i play this acount season 2 and lvl 71 plz recover my id
Please Contact In-Game CS And Tell Them The About This.
@twin shale
in game i contact but they are not responding proper so i came to discord olz help me
what is this
The customer service receives hundreds of
support requests every day. It takes time to
review all of them. A support agent will
contact you as soon as possible; however, the
response time depends on the number of
support requests. You are therefore kindly
asked to wait patiently. If you are not
contacted within a reasonable time span,
please reply to the support ticket with a kind
reminder, @twin shale.
chunky plz contact pubg oficial mamber i ned,so much help
You Will Have To Contact Them Yourself.
@twin shale:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Also Read 
I am not able to complete mission kill 10 enemies in erangle in classic with bolt action sniper rifle. My few friends are also facing the same problem. Please fix this glitch
When is controller support coming to PUBG mobile
Probably never @violet ferry.
Because it's mobile game.
It’s almost 2020 though and most games have controller support now
But ok
It’s fine
Is there any option to stop auto downloading resource pack when connected to wifi?
@violet ferry Its mobile game 
most mobile games dont 
Sumedh i think it's stop automatically
Enter in the game
@violet ferrythat will not equal . Every player may can't buy it that's why. Probably never
They could make it so mobile players with controller play with other people on controller and with pc players
@violet ferry or just go play PUBG pc/Xbox one/ps4🤦🤦🤦🤦
Pubg mobile is free @vital wraith
@violet ferry yes you get what you get/pay for
@shrewd bridge:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
You need to get your social media account secured, read the lines under "What next?" and do what it says, @crisp sundial .
Maybe you need to re-login and it will ask for recaptcha.
For every event i click on it says the event isn't open yet
Is there any way from where i can see the people i reported are banned?
I reported a hacker thats why i asking.
The event is opened for a limited time according to utc, @foggy notch.
It should appear in the Ban Pan tab, @solemn oxide .
Where it is @grizzled lark
You will see a pan emote next to start button, @solemn oxide.
Ok
Hello, @earnest steeple!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
I was Offilne for 149 days and now my clan is owned by someone else i am member of my own clan
Help
How can i get my clan back
@here
@neon patio I was Offilne for 149 days and now my clan is owned by someone else i am member of my own clan
Help
How can i get my clan back
#questions why don't you change the item in soldiers crate
Hello, @graceful steeple!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
Hackker
@solar mulch:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
@night cloak you are the problem
?
@vital wraithwait
Ugh
Isend screen
K
Look
We have this problem in 30 days ago
Why we cant by uc
What is this
@vital wraith
Help
I am not able to join custom room
Using IPhone 11
@night cloak idk what device that is i can't help
@night cloak what
r there no emulator players here?
@night cloak sure
Samsung account
@night cloak don't look like it
I can't help you @night cloak
Ok
@night cloak wrong id no password🤷
What?
No actually it was a paid custom
Every guy of my team entered
I was left out
Is this some kind of a glitch? What should I do ? Even restarted many times
@vital wraith
🤷
Tf
What @night cloak
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
Or you can repair and check if it is still occuring
#questions why don't you change the item in soldiers crate
@final loom The soldier crate contains original PUBG outfits. It won't be changed.
There's some issues with granades. I cooked a granade and then cancelled it. The cancel button disappeared but the direction marker was still there with the granade in my hand. It exploded after some time and I got knocked. Happened twice with me already.
Does the m416 upgraded did more damge than the regular one
Skins don't affect gun damage. That would make the game p2w, @rapid thistle.
What is the issue, @viscid sonnet?
i was playing with me friend
And?
we kill a team then they kick me out
he was camping in the house
we see his car parking
sorry for bad english
@viscid sonnet:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
How much time does it take to be created?
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @small wagon.
I need the pubg mobile ubdate bot
What do you mean, @night cloak?
Thanks
We don't know if it's going to come back, @night cloak.
Why pubg not given 2 options in tdm @bold siren
We are unable to provide assistance if you do not ask a question or state a problem, @crude scaffold. Remember to read through #faq before asking questions in the support channels.
@crude scaffold What is the issue?
Ok so my facebook is linked to my acc
And on facebook i dont us it but to link me games to it andit dont show me my email that is linked to the facebook so i can log into my pubgm acc on my new phone
Hello! I would love to know if I can get my account from PUBG VNG to Global again. I logged into VNG to get parachute and weapon skins that were available some time back, but I have not been able to use my account in Global again.
@paper grail No it is not possible.
😭
@crude scaffold Pubgm does not show such information. If it is your account, you should remember your login details of your social media account.
No on facebook i cant find where it shows my email and which is linked to pubgm
Ok u know how all apps show u what email u logged into that app on?
Well like i said i dont use facebook and idk where it shows my email
Help how to recover my account
So you want to know your facebook email, @crude scaffold?
But it does not show anywhere in the game?
or on facebook itself?
But the game does not provide any such login information for security reasons.
My account data delete how to recover pubg account please help
@tacit marten Go read the ToS.
You can use a translator. 
@blazing saddle aap ko hindi aata hai Bhai
Please do not use any other language aside from English in this channel, @tacit marten. Refer to #613267301243944960 for language channels.
@blazing saddle I'm buy my guest account Royal pass and uc I have purchased Gmail I'd account payment proof
Contact the ingame support, @tacit marten.
You can contact the customer service via the game settings, @tacit marten. Refer to subpoint 5.3 in #faq for further instructions.
i purchased a pitch master helmet from lucky shop worth 270 uc . but I'm not able to equip that . when i click on the helmet it shows unusable . Since i live in Bangladesh and i also purchased it from here this problem shouldn't persist. my friend also purchased the same helmet and he has no issue whatsoever
@sweet sail Unfortunately we cannot help you with it. You have to contact in game CS
@normal fulcrum i'm also facing this issue but game cs not replying
Reply will take some time @LF | MEHEDI#0554
I need help @everyone
what help?
@velvet pelican:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Isn't there a way to make a no-damage play zone custom room?
when is this game getting controller support?
@empty heron then everyone ll camp and the match ll never end lol
@vapid jacinth Maybe in future, there's no such information available.
There's a trick using our mobile's split screen feature which can give Ipad view in our mobile.
Using this can ban?as it is our mobile's feature not any 3rd party app etc
@cosmic gazelle it gives an unfair advantage, it's not advised to do so but not bannable. Playing on a stretched res is common anyways
@cosmic gazelle it is not bannable
Cool thankss
Err anyone can help me I contacted support but they are no help.. So I'm trying to buy the cheap prime subscription and it says purchase canceled, your account is at risk and other stuff.
Pls
Hi there, can you please explain how can I enable the HDR resolution on the emulator
@shadow shadow The issue has been reported, for now.
@night cloak thank you.
@night cloak Are you using Google phone or Apple?
In my experience that’s on Android phones
@night cloak I'm using Android
Huawei mate 20 pro
Please help me I really wanna buy prime
@night cloak If you have any existing balance on your account, you, unfortunately, cannot subscribe to the service without adding an additional payment method.
It just brings the error
I have paysafe linked and bought UC and skins
I can't add anything it just says my account is at risk
I mean, you have to purchase through the said payment method: PaySafe/any bank account linked. The error message pops up when the balance on your account is not verified, @night cloak.
And what can I possibly do about that if I can't manage that?
And I'm doing that but the error just pops I have enough money on my paysafe card
@night cloak I had that error before.. in my case I contacted google support and they solved the issue for me.
Purchase gift cards, instead - if you don't have payment method. You can also try contacting the support of your payment method/Google.
Aww man I'll contact Google then since I live in Romania and use UK VPN for paysafecard purchases
Hello, there is a connection bug going on with me. the game goes normal but when it starts the game it loses the connection and redirects me to the looby and asks to resume the game. I'm from the server SA
Ever since this new update came out I havent been able to play my game,my game is constantly at 996ms making it almost impossible to push people
Let alone snipe without having to worry about my shots not rendering in
And this problem is 100x worse when I have no server to actually play on
This game has started to become less and less user friendly over time and I have people who have stopped playing the game purely because of this who can back me up
It seems this game has become more focused on angry birds,snow mountains and ruining tdm by copying COD than actually fixing the problems at hand
Pubg adds stupid updates rather than fixing their actual game that like I said its impossible to play now
People's games wont function correctly and what do they say"here have a spoon full of angry birds and a blatant copy and paste of call of duty"
I hope your happy pubg,your game is unplayable for most players and you wont even put in an South Africa server
Which if you wanna copy another game,take a nice long look at R6 cause at least that game is playable
Hey is there anyone I can talk to about a issue I had in dms I don’t want it in a public chat
@modern scaffoldKindly provide the feedback in #old
The Conqueror tier is updated everyday at 00:00 AM UTC, @flat terrace. You have to be in top 500 to get the Conqueror tier.
Lol nice.
@green cliff What is the issue about? It is preferable that you state your issue here. If not, you can contact me privately, my DMs are open.
@golden oxide We do not recommend usage of any kind of VPN service to play the game.
For more information, refer to this message:
https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312
Here and an official community of the game wanted to know how to recover an account that goes into my faceboock and does not, in addition to a new game and did not want to start from scratch if I prefer to stop?😔😔😔
@blazing saddle i don't use vpn to play
If you have lost access to your social media account or it has been compromised, I suggest you contact the social media support, @sand estuary.
If not, can you provide me more details about how you have lost the account so I can guide you further.
@golden oxide It would be better if you submit the bug along with proper evidence in #555492558428700682.
Kindly check the pinned messages in that channel for further information.
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @harsh furnace.
Please report this hacker 5456705118. . He is one of those paid hackers who help players who pays him to rank up. Thanks 🙏🏻
Hello, @quaint epoch!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
@shrewd ether You cannot.
Hello, @earnest steeple!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
@blazing saddle y mannn
I am missing many things
In vn
Mine is literally a 150$ account
It is due to country regulations, @shrewd ether.
I can't see any names
@sharp garnet:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Need help i've been hacked
Well, my twitter got hacked. And this twitter of mine is linked to my pubgm. Now i need to know how to revoke twitter access through pubg. I know it's not possible from my end but could someone help? I'm sad

@sturdy moat Contact the ingame customer support if you wish to revoke access to a particular social media linked to your game account.
You can contact the customer service via the game settings, @sturdy moat. Refer to subpoint 5.3 in #faq for further instructions.
Thank you I will do right now
are scrims always quick games/hotdrops or are they supposed to be long games
I can't log in to my account right now, i think the hacker is in it :(
It also says I can't unlink my social media accounts
:(
Yep, been hacked. RIP
Does anyone know about the Bonus Challenge? I paid 50UC to join the solo event and have waited two hours to get a match and nothing. Only 3 people out of 60 needed in the queue. Do I get the 50UC refunded or what? Tag me in any reply, thanks.
Help. I think this is what i need to log in to for me to be able to send a message to them.
Can someone message tencent for me? :( im so upset rn
teaming in solo’s
I cant contact them. There are just default questions on their page that gives you default answers. :/
Ok
That's a bot that tried to gather basic information and forward it to CS. Since CS don't have a lot of time to reply right away, they try to gather as much information as possible so they can reduce resolution time @sturdy moat
So make sure you select the righy options and provide as much details as possible
Their 1st reply will ask you details such as your account name and your name. Hacker's social media account, Pubg registration date, ownership proof (1st and last payment receipt)
So make sure you have all the information as accurate as possible @sturdy moat
And I hope you have linked your account with another social media as well
Hacker already has full access to my twitter so the best solution would be revoking that twitter's access from my pubg :( Yes i have it connected to fb as well.
Don't worry @sturdy moat, if you provide the information correctly, than they will revoke access of Twitter account
So i should go to the basics on pubgm and "hacked" option?
Once Twitter is removed, you cannot link another account to the game. The only thing it will do is no one can log in using Twitter anymore
That would be fine 🙏🏼
Should this be it?
I dont see the part where they ask me the questions 😔 @normal fulcrum
On right top, click on message button
And say the exact same words
I want to revoke access of Twitter Account
Thank you guys so much, I just finished filling up everything on the Customer Service. I hope this works. 🙏🏼
By receipts I only have to type in stuff right?
Will I get a message that they've received my information? I have already sent everything.
@sturdy moat You have to share a screenshot of Receipt you will receive on your mail
Yes i just saw it sorry, i already did. Will i receive a reply from them after that or do i just exit? This was my last message:
What purchase have you made @sturdy moat? I can't understand the receipt you shared
Ok that looks like UC purchase
Yes it's UC :) Would that be okay?
Yes that's good
Now you can close the conversation and the game. Once you get a reply, you will get notification from the game
Reply might take some time. They might close the conversation. But they will re-open it when they reply
But my hacker is still in my account. What if he sees it before i do and deletes the message or something
Im sorry im very paranoid. But he's still there and changes my outfits and stuff. I see it a lot. :(
@livid plaza:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Facing this bug from previous season and still no fix uff i am tired AF now
Also before u used to slide away when you land from the chute but now when the chute opens there comes a visual glitch back and forth then you get knocked and i even got killed today like seriously what do you want me to do
Hi, i send synergy request to my friends, they also try to send me request, but it never appear so we cant accept synergy requests.. how should i process 🙄
Hello, @fresh lodge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
@wild bronze You can check the synergy tab below the add friends tab ingame. It shows the confirm option beside the synergy requests and the respective types.
Hello, @jovial wolf. Thank you for reporting the bug. It would be better if you report it with a more detailed explaination in #555492558428700682 channel. Check the pinned message in that channel for more information.
@blazing saddle i know how to confirm synergy, i got 12/16 but in my case, it simply doesnt appear.. no notification, no request
It’s’just bugged
@wild bronze Can you explain your issue in detail with the help of screenshot(s) so I can understand and help you out better?
Sure
I've been meaning to ask but why exactly are pistols allowed in sniper training? It defeats the entire purpose of the gamemode, especially in bolt action mode
I'm just trying to pratice and get better with sniping but its difficult when I'm always surrounded by people running around with pistols
@true bluff Oh boi! it should be there. Imagine being 1v1 in the last circle with Kar98K or an AWM. How exactly are you supposed to hit shots with a sniper at a distance of 5-10 meters?
@blazing saddle
So, let say i got this friend, and we have enough synergy together to get a « title » such as bff, or buddy. We both have only 2/5 buddy so far. I send him a buddy request, from the synergy tab. He wants to accept it, but he cant find any request.. so i delete my request and ask him to request me. He does, i go check synergy, nothing! No request.
We also tryed to both send each other a buddy request, noone of us received it.
As you see, i send Eliteshot a request
When he goes to check, he cant accept it cuz it doesnt show
@night cloak well as in TDM no scope kar
@night cloak hipfire? Take the scope off or quick switch to red dot? Genuinely have some form of skill?
@blazing saddle i tryed with several friends, and both having free synergy slots, and it fail..
Every time
Snipers aren't made for hipfire. And a pro sniper will die to anybody better at hipfire. Remember, both are different gameplay tactics. Anyway, if you think it is really unnecessary, you can tweet it to developers and make a Twitter poll, if possible.@true bluff
@night cloak was just replying, @true bluff did the message in first place
@wild bronze Alright. I'll check if it is the same issue for me as well. It would be really helpful if you submit a detailed report about this with preferably more screenshots accurately describing the but to this link:
https://forms.gle/NqBSaY9myK999GSH8
What screenshot do you suggest, more than the one i did? Out of the same screenshot from elite but well, doesnt give much intel
Will do
@worthy plume:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Hello, someone is keeping login to my friends account, also after he changed his Facebook account password. Any help? Id: 5210001825
@wild bronze BTW there's a cooldown for synergy, if you recently removed each other from any list.
@wild bronze Explain it in as much detail as possible. That would be enough.
@night cloak yes indeed, that’s true. But i never had any synergy with the friends i try to link.. that’s why it’s weird..
Ow
@versed badger Tell your friend to link another social media (Since it is possible to link atleast 2 social media accounts to the game) and request the ingame support to revoke access to facebook login, if you think that their facebook account has been hacked or compromised.
@blazing saddle the facebook account was hacked then we restored it. And fully secured it. But he still can access the pubg mobile account!
Follow what I wrote in my previous message.
Ok. So i need to unlink facebook after that! I think he is logged in and we need to end his session
How to fix this . connection have no problems..but it's showing when I connect to wifi
@sturdy moat Sorry for delay. You don't have to worry. If someone logs in using another account, they can't see message you sent to CS
@noble ether Try changing your data connection
Why the Elite Royale Pass Gifting costs IRL money , when before it cost UC?
@versed badger If FB is already linked, than you can try to link Twitter or any other account. Log in through that account. And than contact CS in game
@obtuse solstice That's how system works now. It was already cleared during season start
@normal fulcrum for wifi only it shows...but data it's working..fine..but this wifi I used for more than 1 year without issue..I only wifi .now
Contact ypur ISP and ask them to check if the wifi or router has some issu @noble ether
What?
@noble ether Have you tried client repair?
@night cloak It's a limited time item ingame
Most probably a bag skin
I even uninstalled and tried
So i got nothing?
Is your Pubg linked with Google Play Games?
You can try creating a hotspot from a different phone and connect to the WiFi to see if it is the "WiFi" that s causing it or not. If hotspot is working just fine, do as Jin suggested. Your ISP maybe is preventing you from logging into the game, @noble ether.
Ye i got a swordsman backpack lmao thats a ripoff
30 day
That's a reward for using Redeem Code @night cloak
I have tried..another hotspot.connection ..and it's working finr
@normal fulcrum
I have a question..does the rating protection card, when applied..works for solo tpp as well.?
Then as suggested earlier, it is problem from your network provider and you will have to switch to another network, @noble ether.
@blazing saddle
@winged oak Yes?
Read above
@winged oak It works for all classic mode if you're Crown 5 and above
It won't work for below crown 5
@normal fulcrum I tried vpn in the same wifi and it is connecting
We don't recommend the usage of VPN, @noble ether.
That's definitely your ISP issue @noble ether if it's connecting using VPN
I also don't want to use it
Switching to a different service provider would be the best option here.
Ohhh
Would be cool to make a biome with trees in miramar at least for a limited amount of time in order to celebrate PUBGMxFight4TheAmazon
Mass reporting will never affect a legitimate player. Ingame suspensions are issued only to ToS violater, @hidden slate.
@winged oak Hey, correction: Crown and below. It was a typo hehe.
Thank u @blazing saddle
@sweet cedar Thank you for the suggestion. Will forward that.
No problem sir thank you for your attention
Suggestion: Allow us to disable aim acceleration
If you've played fps games, there's usually a option to disable aim acceleration
But in PUBGM there isn't
Will forward the suggestion. Thank you, @iron prairie.
Thanks
@iron prairie With the aim acceleration it's hard to develop the muscle memory for leading shots because the turn speed is always going faster and is not consistent like when you have it off. There is a sensitivity settings in game, one can use it to increase or decrease and suit their needs.
@night cloak yeah, I want to disable it
Because the aim acceleration isn't compatible with my muscle memory 😅
I'm used to aiming with no acceleration
Have you tried decreasing your sensitivity?
I did
But there is always aim accelerstion there
It messes my aim so I'm hoping y'all would give us an option to disable aim acceleration
I have a question.Is the friend limit always set to 200 regardless of level or it increases with level?
200 regardless of levels, @hot plank.
Np
So what about high ping ?
Is that game problem?
Because before update eu was 130 and below and middle East ms was 100 and below also asia was 80 and below
So after update eu server 200+
Middle east 200+
Asia 190 +
I changed my network also my wifi my sim my phone
I tried almost everything nothing work also i call our services company they had no problems with internet
Other games like moba game its work so fine ms like 37 and below only pubgm has high ping so I don't know whats wrong
Im from middle east
Hopefully someone answer me soon
@twilit palm What region/country are you playing the game from?
And do you use a strong wifi/mobile network with minimum packet loss? @twilit palm
@blazing saddle my ping in almost every servers in other games is below 50 ms
Download speed 100MB
Upload speed minimum 90MB
Lost about -1 to 20
Do you usually play with teammates from your country?
I play solo .
Have you tried Repair Client?
@blazing saddle 4-5 times
And does this issue persist when you play on other networks?
Also i bought other phone also has same problems
@blazing saddle all network has same ping
I tried everything
It is definately not a device problems. Ping issues are usually due to network issues.
Maybe the network coverage in your region is weak and your network suffers from high packet loss?
@blazing saddle no no our country connection is so good
And has less loss
Every games is ok only pubgm has issues
I play mobile legends ping is from 37 to 10
Also i tried other game witch required good ping and its work just fine
Cod also good connection
@blazing saddle i already post alot aof this issue
Is there any email to text pubg support?
PUBGMOBILE_CS@tencentgames.com, @twilit palm.
Thank you for helping me
No problem.
I desperately need Help.
My Facebook account got hacked and they took pubg mobile as-well.
The hacker is requesting $40.00 just to recover my account. I have the game connected to twitter as-well. is there anyway I can unlink pubg from facebook and only have it on twitter?
Contact in game CS @vestal matrix and ask them to revoke access of hacked account
And please don't visit phishing sites from next time to get free items @vestal matrix
What's the issue @grim sierra?
@grim sierra:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Can I use gfx tool because my pubg is bugged i cannot fight in close range soo mich lagging
Deformed graphics
Odd character movement
@polar marsh
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @stiff flower.
So can you help me with my game i cant play it my game is so lagging after the update i cannot fight through cross fire and when gyro is on the graphics gets stuck while changing @polar marsh
@stiff flower Which device are you using?
@normal fulcrum Oppo f7 4gb ram
@lost stream Were you playing classic or payload?
@stiff flower That looks like low end device. Best if you try Pubg Lite instead
@lost stream Enemies weren't shooting at you?
No
@normal fulcrum before the update the game was smooth as water
We got stuck at the corner of the house outside after hitting it and she explodes @normal fulcrum
@stiff flower Have you tried lowering your graphics?
@lost stream Was your ping high?
I wasn't drivung but my ping was 68 - 88
So driver must be getting high ping and got desynced because of which the car got stuck and exploded
@normal fulcrum yes i changed and tried all the settings and graphics and i die in 5 to 6 bullets that i cant even see or hear where as my ping is 25-40
And when i swipe the screen up the graphics cut and goes and its lags at that moment
@vital wraith yes b i rammed out but it was the driver as he got up in the sky then hit the house at it's corner
@lost stream It shouldn't be. Most of the time, vehicles or characters are stuck due to desync when player is having high ping.
And I'm mad I wanna report him of stream sniping
@normal fulcrum thanks i have to go now
I wasn't streaming but it's still stream sniping since I had my recorder on
His name is Gerald
Ban please?
Hello, @vital wraith!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
Yay your not helping
My clan leader is not active for 105 days...how to change clan leader ?
Cant must the leader
@feral heart the leader replacement system has been removed, they will not change automatically
@vital wraith we dont ban hackers here, please report them
@spring void ah thank you 😞
@night cloak what do you mean by recruiting server?
Can I advertise my pubg server
Advertising isn't allowed in this server rather than the partnered ones.
@night cloak no
Ok on where I can advertise
Oh
Heyo! So I I downloaded pubgm and I can't use any voice chat or normal chat. I wonder if someone could fix it because it's so hard for me to play without it, gotta use quick messages as "yes or no" 😂.
Device : Honor 9 lite
Does anyone know about the Bonus Challenge? I paid 50UC to join the solo event and have waited two hours to get a match and nothing. Only 3 people out of 60 needed in the queue. Do I get the 50UC refunded or what? Tag me in any reply, thanks.
@prime vigil can you explain why you cant use it?
@naive island i can tell you about bonus challenge
@prime vigil i dont knwo about that, another staff member will help you shortly
Okay, thanks
? @prime vigil go to your mobile settings
aap settings
PUBG Mobile
check permissions
if mic is not allowed
enable it and you are good to go
Oh, alright, thanks!
there should be an other page
I'll try to search it
Why can't I scroll down the shop
@shrewd cairn glitched
Means I cannon scroll down to see any items
Even when I play I can't drag down guns to outside but I can click them
@night cloak yes
How will it be fixed?
logout and in login screen there will an option repair
Can't find it anywhere
OK np
Maybe it's because I said I'm underaged tho 😂
yes it is
ah
there a very simple solution
no
@prime vigil You do not have access to that section because it ain't available in your region.
You can not, it is just a feature currently available for players of specific region.
I gotta make new account to get voice chat?
@prime vigil You can try contacting the in-game customer service. They will be glad to help you out and provide better support.
Ok
Is their anyway I can connect my account to a different Facebook account?
If it is already connected to one Facebook account, then no. @night cloak
Ok thanks
I got a frame drop every time i open the scope in gameloop how to fix that issue!
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @wicked tinsel.
Plz give me the link to download pubgm ?from official site
@night cloak You can download from Playstore/App store.
@blazing saddle only 626 mb ?
Rest of the data will be an ingame download, @night cloak.
Go to profile and click the partner icon om the left side of the screen, @flat terrace.
It will show you a screen like this:
Yes, @flat terrace.
bro can anyone help me
my gameloop got stuck at 98 and didnt start after reinstalling
My facebook account is disable.i cant login
@kindred haven:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Re: Bonus Challenge....sorted
@night cloak Most probably the age you provided in the game is not high enough to use the voice chat.
@night cloak You can scroll through the settings to see if you have the option to change your age.
This should help.
hi
i have a problem of connexion with my pubgm account
i wanted to try the other pubgm versions and i can't longer connect to the global version
Once you log onto the Vietnamese version, @night cloak, you cannot play with that account on the global version.
never ?
Correct.
the Vietnamese version bug a lot
oh no:(
@merry sandal
Others And Link
Does not appear
You will have to contact Customer Service then.
Unfortunately, no one here will be able to help. As I said, please contact thr Customer Service in game. They should be able to have a look.
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.
Anyone for Asia squad DM me
You should use #activities for that, @faint marten.
Oh sorry
what is this error? I didn't cheat???? 😕
@night cloak:
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
