questions

[blazing saddle]

You mean synergy?

[hot plank]

Ah,yeah that one

[blazing saddle]

Go to profile and click the top left button. It will show your ingame partners and their connections.
You can increase your synergy with friends by playing games in one team and gifting items, @hot plank.

[severe garnet]

@blazing saddle why cheters stay at game?

why dont b.. an

[storm flume]

Hello, @severe garnet!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[severe garnet]

i re... port a lot but nothing

[blazing saddle]

It takes time for them to review @severe garnet.

[severe garnet]

@blazing saddle

why dont use anti cheat

we cant play erangel has lot of cheatera

my account has been ba...... n for 3 month

whad ahould i do?

[blazing saddle]

All cheaters get banned. It takes time for the system to review your reports, @severe garnet.

[humble meteor]

Erangel is the worst

People just make a new account and jump in with their hacks

[blazing saddle]

@severe garnet If you are banned, click File Claim and wait for response.

[humble meteor]

I dont think erangel 2.0 is going to change this

[storm flume]

Hello, @humble meteor!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[severe garnet]

if i click my acc is fix?

[blazing saddle]

Wait for response.

[polar marsh]

@humble meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@humble meteor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[severe garnet]

why ba.....n pan dont work

[polar marsh]

@severe garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@severe garnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[humble meteor]

I think pubg mobile violated their Tos

[night cloak]

4 messages in row

[blazing saddle]

It does. It takes time for system to review the reports, @humble meteor.

[humble meteor]

They just reducted 200 UC out of my account after I fairly purchase them from bonus challenge.

Thats illegal

[blazing saddle]

Nope, it was not fair. You misused a bug ingame.

[night cloak]

@humble meteor It was a glitch. Check inbox for compensation.

[humble meteor]

I guess we have to make a petition to recieve bigger compensations in court.

Because anywhere else this would be unacceptable.

[night cloak]

Use #pubg-mobile for feedback.

[humble meteor]

Its not feed back. Its a loyal compaint that needs taken care of. Noone deserve this. It was the systems devs fault.

[blazing saddle]

Misusing bugs goes against the game ToS. You should be glad they did not temporarily suspend your account and just deducted the extra UC, @humble meteor.

You can take further complaints and queries to the ingame customer support. Ranting here will not help you at all.

[humble meteor]

I see that it is point less. Ok thank you.

[night cloak]

there's more desync now than it used to be even though I've good ping I die in cover why???? @blazing saddle

[blazing saddle]

@night cloak Try repairing the client. Usually fixes the desync and frame dropping issues.

[humble meteor]

Can I start over and just request help for a huge bug I have in the game?

[night cloak]

@humble meteorthey won't help. people been reporting about Parachute glitch from like season8-9 and we still have it

[next basin]

My resolution was at 1920x1080 before update and it works good but now after updating,it seems like i am playing at 720p default resolution,i changed it to different resolutions but it isnt working.Any solution @night cloak @blazing saddle

[humble meteor]

It is called Hill glitch, I play Miramar a lot and when I shoot prone people at hills the shots hit only the mountain.

I think its a season 1 huge bug and still here.

[blazing saddle]

@next basin We have already reported the issue.

[grand star]

Hello what's pubg mobile email support?

[storm flume]

Hello, @humble meteor!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[blazing saddle]

@grand star [e-mail]

[grand star]

Thanks @blazing saddle

[next basin]

@blazing saddle reporting is a solution?

its now 3rd day

[blazing saddle]

@next basin They will push a hotfix soon to fix all common bugs being faced with the update. Go to #old

[next basin]

Ok thanks @blazing saddle

[night cloak]

@blazing saddle that problem didnt fix recconect one

[grand star]

@blazing saddle how many time would be take to answer?

What the hek I got answe just right know

[night cloak]

Will I lose my controls, sensitivity and maps If I repair client?

[main moth]

when is the game freezing glitch going to fixed ffs

Been happening for weeks now and theres no solutino to stop the game from freezing

[blazing saddle]

@main moth try making use of the Repair Client option on the login screen.

@night cloak nope.

@night cloak check #faq 4.10

@grand star hmm? what is the issue?

[midnight dune]

Hey

[grand star]

@blazing saddle purchas issue from galaxy store

[midnight dune]

Yesterday a error was there India bonus challenge.
I purchased the 300 uc pack once but when the error was repaired and uc was recalled 200 uc was deducted from my a/c

[blazing saddle]

Can you elaborate, @grand star ?

[storm flume]

Please refer to this channel's pinned messages for further information, @midnight dune:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[midnight dune]

So basically I got 100 uc extra but pubg mobile deducted 200 uc from my a /c

[spring void]

Only the UC which was exploited is deducted

[sweet sail]

I'm not able to equip the pitch master helmet since a month . Me and my friend bought it at the same time from lucky . he got it and is equiping it but mine shows unusable . when i click that it shows item cannot be equipped on this server .

[midnight dune]

@spring void I have the complain that extra uc was deducted that's why I am here

[storm flume]

Hello, @sweet sail!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[wheat pumice]

I cant open the Friend list ....

[blazing saddle]

@midnight dune We cannot help you here regarding such issues. Take complaints to ingame customer support.

[sweet sail]

@blazing saddle i already talk to them personally but they come up with the repeated answer to change my location

@wheat pumice yeah it happened to me last night

[grand star]

@blazing saddle yes sure I got erorr from purchase UC from Samsung galaxy store

[midnight dune]

@blazing saddle how much time will it take for them to take action over there?

[wheat pumice]

I dont understand how a simple update Can have sonmanny bugs

[grand star]

What's CS

[blazing saddle]

@grand star Contact the ingame support regarding purchase related issues.

Refer to #faq 5.3

[grand star]

@blazing saddle I don't know how to use in game support

[midnight dune]

@blazing saddle could you please reply to my last question

[blazing saddle]

@midnight dune refer to #faq 5.4

@grand star check #faq 5.3

[grand star]

@blazing saddle thanks but I just got answer by bot

[blazing saddle]

It takes a few hours to few weeks for them to respond. Kindly be patient.

[grand star]

Thanks

[blazing saddle]

You can also buy UC at midasbuy.com@grand star

[median wigeon]

Plz help

Any mods

@blazing saddle help

[blazing saddle]

yes?

[median wigeon]

Are u pubg official

My 300 uc got deducted

[grand star]

@blazing saddle thanks I know that website but it won't support credit cards

[blazing saddle]

read the pinned message in this channel, @median wigeon

[median wigeon]

@blazing saddle first of all there was no mention in shop to redeem low amount and if so why there was 300 uc packs. And if you shop is glitched bugged then why we should pay or get compensated. Its your mistake you should fix the mistakes not deduct or raise the penalty on us. Other game companies even give rewards for server maintenence but you guys are deducting our fair part. It was your mistake not to put a check on youtubers. Mr ghost gaming is a content creator and also has videos on you official youtube channel. He first posted the video

[blazing saddle]

@median wigeon The game ToS does not allow misusing bugs.

[median wigeon]

@blazing saddle You can not take the money with you if you died remember this

[blazing saddle]

Take further questions to the ingame customer support.

[median wigeon]

@blazing saddle i have also mailed them but seriously you are not able to put a stop on hackers but are able to deduct our money.

[sand path]

Asking for the glitched uc to be returned is like asking for the warehouse glitch at georgopol to return @median wigeon there is no argument

[median wigeon]

@blazing saddle there are many channels on telegram about hacks. What are you doing about them

[blazing saddle]

@median wigeon You can report them to telegram.

[night cloak]

What pubg do about real cheaters?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bleak sun]

help me

[hollow rune]

@blazing saddle Tencent keep closing my conversation bro in the support

I keep doing the application for revoke my account social media from hacker, the first time they message back for me to confirm it. I confirm then they close chat, and after I try again and again and but they keep closing it

[earnest steeple]

@bleak sun wut

[hollow rune]

😦

[earnest steeple]

deleted him device @hollow rune

U got pishing

Maybe

[bleak sun]

bonus is ended why?

bonus reward

[earnest steeple]

@bleak sun reset

[bleak sun]

I got triple chicken 😭😭😭

[blazing saddle]

@hollow rune :/ we aren't related to the ingame support. I guess reopen the ticket?

[earnest steeple]

Ur version 15.5

[bleak sun]

yes

[earnest steeple]

Do update

[blazing saddle]

@bleak sun update ur game.

[wintry hemlock]

my resolution is not changing to 1080p if you have a fix please reply

[blazing saddle]

@wintry hemlock We have already reported the issue.

[wintry hemlock]

and ?

[blazing saddle]

no fix as of now.

they will push an ingame fix soon.

[wintry hemlock]

in a few days ?

[merry sandal]

We do not know the exact day and hour. But it has been acknowledged and being worked on.

[hollow rune]

@blazing saddle I open tickets 5 times bro I don’t know what to do man 😦

I will literally do whatever it takes, pay money whatever I just need it back

[blazing saddle]

Only the ingame support can help you with the issue, @hollow rune. We can't provide any help other than directing you there regarding your issue.

[hollow rune]

I then confirm this and the ticket closes

I just need to know what it means lol

If they’re actually doing somthing or not

[blazing saddle]

maybe they need a proper proof of confirmation?

[hollow rune]

This what the chat before I had to confirm @blazing saddle

[blazing saddle]

Waiting for their response seems to be your only option then.

[hollow rune]

I know that’s the issue bro, how can they respond if they close my chat 😂

the guy who hacked me keeps messaging me on Facebook as well haha idiot

[blazing saddle]

We gave you all the information we can from our side.

[hollow rune]

I know bro and I appreciate it very much you know that

But you can see why I’m mad bro

Season 1 I come here and I’ve invested nearly 6-7k into that account lol

and that’s how they treat me

[blazing saddle]

[marble temple]

My game keeps crashing

What to do?

[prisma topaz]

@hollow rune same happens with me

[marble temple]

After the update

[hollow rune]

@prisma topaz yeh bro it’s mad bro. I have 4 accounts so for the moment I don’t care but this was my original account

[prisma topaz]

Same my original account was disabled form facebook with no reason

Now how I play pubg ????

[blazing saddle]

@marble temple Make sure you have atleast 5-6GB of free device space.

[marble temple]

Oh lol, thats what missing.

Thanks.

[hollow rune]

@prisma topaz my issue is different, the guy added his google play account too my profile, so now I have access via my Facebook acc and he has access lol

[prisma topaz]

Wtf

Usually how many days to respond take pubg mobile through in game helpshift

[marble temple]

@blazing saddle lol it's still crashing

It's my friends device, he told me to ask for help, he cleared his device yesterday, and still his game is crashing

[blazing saddle]

@marble temple reinstall the game from the website. Maybe you have corrupted files.

[marble temple]

Done

Tried from play store, website, alternate websites

Apk + obb

[blazing saddle]

Check #faq 4.7

😀

[marble temple]

It's like, he starts match, 2 min later game crashes, then he restarts, enter match again, then again crashes

[balmy abyss]

I need Gun damage stats after update
Anyone Help Me

@blazing saddle

@night cloak

[glossy haven]

My gameloop is updated. But i get popup notices gameloop needs update

I played yesterday with no issues. But today i cant open game

[cedar orbit]

Can someone give me pubg mobile destination IP for asian server please

[polar marsh]

@verbal salmon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cedar orbit]

Can someone give me pubg mobile destination IP for asian server please

🙏

[raven wadi]

Where is that snow l9cation in erangle

[night cloak]

why my teammate getting kicked out in mid of game? He was in game and all of sudden his game freeze and he was kicked out it didn't jus happen in Classic but custom too

@night cloak What device your friend is using?

@raven wadi You should find it in map.

[polar marsh]

@drowsy storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[raven wadi]

@night cloak where?

[storm willow]

it’s random; like Halloween theme

@raven wadi

[surreal loom]

We have terminated your connection . whats mean ??

[storm flume]

Please refer to this channel's pinned messages for further information, @surreal loom:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[split fern]

My custom control & TDM control were different. Please any solutions?

?

[spring void]

@split fern you can copy classic controls into TDM

[split fern]

How

In controls.!

How can copy

[spring void]

@split fern open the customize option for tdm you will see copy option

[steel sluice]

مرحبا

[split fern]

Where will be customize option for tdm @spring void?

[spring void]

@split fern go to change and tdm them customise controls, you will see copy option

[steel sluice]

Hello

[past garnet]

Hey guys, I have a problem in 3rd person ADS sensitivity please suggest the best setting for it

[polar marsh]

@steel sluice:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand path]

High @past garnet

[past garnet]

Yes @ @sand path

[sand path]

Yeah high Is the answer

Then the custom changes are based on experience

[past garnet]

but when it's close fight I couldn't control the movement of three gun

the gun*

[green grove]

My game is crashing after new update , please fix it

[nocturne osprey]

@green grove Try repairing your client.

[green grove]

@nocturne osprey how to

[nocturne osprey]

@green grove Click settings and then on the bottom left corner of the screen you will see the option called log out click that and after that when you are on the main menu click repair client and then routine repair.

[vague gale]

Does this site is checked by Tencent?

[nocturne osprey]

Where did you find it? @vague gale

[green grove]

@nocturne osprey i cant even enter in the game

[nocturne osprey]

@green grove So it's stuck in loading screen?

[vague gale]

@nocturne osprey It was shared in reddit Pubgm

[green grove]

@nocturne osprey see video i sent

[sand path]

No

See #news theres the link for cheaters

[nocturne osprey]

@green grove Um, it's a bug even I faced it once what you can do is try restarting your game if it doesn't work then you might need to reinstall.

[green grove]

I did force stop and restarted but it is still not working

[sand path]

Clear cache?

[nocturne osprey]

Reinstall

[sand path]

Clear data as well

[nocturne osprey]

Also try ^

[green grove]

I don't wanna download updates again

[sand path]

Clear data is the only way

[green grove]

@sand path do I will have to download update after that

[nocturne osprey]

Probably

[sand path]

Not the update...but maps and rss

Probably

[green grove]

what's the rss

[sand path]

Try cache first

Resource packs

Clearing cache wont delete anything

[green grove]

What will it do

[sand path]

Cache is junk files

[green grove]

Ok I am trying now

[nocturne osprey]

First try clearing the game cache if it doesn't fix anything then clear data Is the only way. @green grove

[sand path]

Or try restarting device

[raven wadi]

@storm willow i thought its a permanent feature

[sand path]

It's an event

[raven wadi]

In my opinion pubg should keep features like this in game permanently

[sand path]

#old

[nocturne osprey]

@raven wadi if you have any suggestions you can leave them here and a staff member will forward them.

[green grove]

@nocturne osprey it's not working

I cleared cache and force stop then also not working

[nocturne osprey]

@green grove did u clear data?

[green grove]

What if it didn't work after that also

[nocturne osprey]

It probably will

[green grove]

How many % chances

[nocturne osprey]

50/50

[green grove]

I am having less internet 2gb/day , so I don't wanna download updates again

[nocturne osprey]

But it's the only way.

Restart your device @green grove

And if it doesn't work then clear data

[green grove]

I restarted , then also not working

[nocturne osprey]

Clear data is the only option for now.

[green grove]

What will it delete after clearing data

[nocturne osprey]

Its like reinstalling the game

But better

[green grove]

How many of storage will get cleared

[nocturne osprey]

Not sure

Probably 1.6 gb

Or less

[green grove]

Will I have to download anything again

[sand path]

Did you clear cache?

[green grove]

@sand pathyeas

[nocturne osprey]

You will probably have to download the maps/rsp again

[sand path]

The user data in your device is quite abnormal

That's what's causing it

[nocturne osprey]

@sand path Not really mines 2gb

Doesn't cause an issue

[sand path]

Mine too his is like double

[nocturne osprey]

Oh yeah I just noticed

[lime juniper]

Do you mean that you have two Google accounts on your device and that you are unable to switch from one to another, @tame galleon?

[nocturne osprey]

@lime juniper if my account is connected to Play Games and I want it to connect to Facebook what's the process?

[green grove]

Please help me to solve my issue

[sand path]

Clear data @green grove

Your data looks corrupted

[nocturne osprey]

You downloaded from play store right? @green grove

[lime juniper]

Have you checked the in-game settings, @nocturne osprey? You should find an option to bind another social media account to your game account.

[green grove]

@nocturne ospreyyes

[nocturne osprey]

@lime juniper Ok it wouldn't unbind from play games right?

[lime juniper]

No. It is impossible to unbind accounts.

[green grove]

Even it asked me to download around 3mb update in game

[sand path]

You can have upto two binded @nocturne osprey

[nocturne osprey]

@green grove That's weird, clear data and let us know if It fixed anything

[green grove]

Ok I am doing

[nocturne osprey]

Alright.

[sand path]

Twitter fb app/playstore are the three options

[lime juniper]

VK and WeChat are two other choices you have, but these applications must be installed on your device beforehand.

[nocturne osprey]

Okay.

[surreal loom]

This like 5 time . Whats happend

[nocturne osprey]

@surreal loom Click File Claim

And wait for a response

[surreal loom]

There is no reponse

[nocturne osprey]

There is

You need to wait

[polar marsh]

@nocturne osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[green grove]

@nocturne osprey yeah it worked

[nocturne osprey]

Thx for the unmute unknown admin

@green grove Alright, I hope I helped.

[green grove]

But I have to download maps and game resources

[sand path]

✅

[nocturne osprey]

Yes.

[sand path]

You probably copied two files of the main data @green grove

[nocturne osprey]

But at least you can play now

[green grove]

@sand pathyeah

[nocturne osprey]

@sand path thx for helping me help him/her.

[green grove]

I didn't downloaded the game , I copied from another device

That's why

[nocturne osprey]

Always download games from an official source or you might face issues like this one

[green grove]

Okay , thank you very very much , be friends

[nocturne osprey]

You're Welcome, if you ever have any issue don't hesitate to ask!

Have a great day!

[green grove]

Would u like to play with me

[nocturne osprey]

Can't rn also #pubg-mobile For chatting.

[green grove]

@nocturne osprey what you mean I didn't understand

[nocturne osprey]

I meant that I can't play right now and if you wanna chat/talk use #pubg-mobile /#chat.

[hollow vault]

how to get lucky crate ? (the thing we get after we play a match and has some items for discount)

[sand path]

Its random

Lucky drop right?

[hollow vault]

yea

i played all game modes

still not getting it

[sand path]

It usually drops around this time of the day for mee.....

[copper parcel]

Hiii any mod here?

I have problem in game

The touch is blocking

Since the last update

Ipad 10.5

Nice community team

Thanks for ur answers

Very helpfull

😌😌

[clear ocean]

pubg support is trash

[copper parcel]

Agree

[clear ocean]

i asked about reduction of spectator slots in custom yesterday no reply

they just fix bugs which give players bit of extra uc

@polar marsh Why are the spectator slots reduced to 2 instead of 10

@MODERATOR

[spring void]

@clear ocean the bug has been reported

@copper parcel repair the game and try again

[clear ocean]

Ohk how the hell is pubg hosting its own tournament

that pubg mobile all stars event

[spring void]

It is only being faced by few users

[clear ocean]

pubg usually uses all 10 spectator spots for streaming as i have seen in PMIT rooms which i played back then

@spring void no its faced by our whole clan

[night cloak]

@night cloak i am getting chinese and indo lobby every match idk why

I don't know what that means.

Means i am not getting indian lobby

Ask another mod please, I'm not aware of that.

Ok

@blazing saddle

[blazing saddle]

@night cloak What region are you playing from?

[night cloak]

India @ToRoiD#9105

[blazing saddle]

The server regions depends on your teammates location too. If you are from India but even if one of your teammate is not from the same region or has a network service from region outside India, you will get Indo lobby.

[night cloak]

No my team mates are from india only

Because of me they are getting indo lobby

[blazing saddle]

Oh. Which network do you usually use?

[night cloak]

Wifi

[blazing saddle]

And your service provider is?

[polar marsh]

@surreal loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@ @blazing saddle tp link

From last 3 days i am getting indo and chinese lobby

[polar marsh]

@surreal loom:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[blazing saddle]

Maybe their server access point has changed recently. Try using DNS changer and use Cloudflare DNS, @night cloak.

[night cloak]

Okk

[blazing saddle]

If that doesn't work, try playing on another network, @night cloak.

[weary finch]

@night cloak same happening, with me from last 3 days only getting indo lobbies.

Using same tp link router.

[marble thicket]

We want old TDM back.

[night cloak]

When old tdm coming plz bring old tdm

[icy ledge]

Ban

ban

[sand path]

Lmao

[spring void]

@icy ledge are you banned from the game?

[night cloak]

Check conqueror lobby all are hackers..pubg close eyes on them

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[night cloak]

Why pubg not take action on conqueror list??

[icy ledge]

To whom it may concern. I have wrongly received a ban of 10 years. I urge you to review your decision and deliver me justice. Thank you

[spring void]

They get banned sooner or later @night cloak

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @icy ledge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@spring voidAll are hackers in conquror pubg not ban them

[sand path]

They have high kd cuz they dont die ...

[spring void]

They do, thousands are banned everyday @night cloak

[night cloak]

They goes only in 2 days to conqueror

Check again asia list all r hackers still their @spring void

@sand pathHacker not die that the reason of high kd

[sand path]

There are legit players too who get chicken almost every match @night cloak

[night cloak]

I know but who goes in 4 days conqueror when new season start but these hackers goes only in 2 days to conqueror @sand path

@sand pathNormal conqueror player have kd between 10 to 12 not 30 and 40

[cosmic gazelle]

When update will come..I cant even see/invite my frienda and othèr bugs

[night cloak]

@cosmic gazelleThis new update have manu bugs

[sand path]

For invite friends see pinned messeges @cosmic gazelle

From pangirl

[night cloak]

@sand pathWe need old tdm

New tdm not like @sand path

[sand path]

Discussions to #pubg-mobile

[cosmic gazelle]

@sand path there's no pinned message for this and I cant even add friends.
This annoying Angry bird noice.
Grenade bug.

And obviously hackers in every game

[night cloak]

@sand pathI need to go pubg chat??

@cosmic gazelle Hackers r in traning grounds also

Today i see again hacker in traning

[spring void]

@cosmic gazelle bug fix will be released soon

[cosmic gazelle]

@spring void okk

[spring void]

@night cloak you can also get proofs to report them at the above link

[main pasture]

This update is worst update ever

Why only 2 spectators are allowed?

In custom rooms

[spring void]

Bug

[night cloak]

See this bug

@spring void where i get link

@spring void see this emote bug

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[night cloak]

No voice after update @spring void

[sand path]

Yeah its been submitted @night cloak

[spring void]

@night cloak link is at the end and your issue is reported already

[night cloak]

@spring voidOk

@spring voidSometimes friendlist also not open it also bug

[sand path]

See pinned messeges @night cloak

And dont @

[spring void]

All these bugs are reported please use bug report forms instead of complaining here @night cloak

[night cloak]

@sand pathWhere pinned msgs

@spring voidOk

[sand path]

The solution is to go to inventory then open friends

[night cloak]

@sand pathOk

@sand pathIn smooth and high graphics akm and dp fire rate goes down?????

[sand path]

Only the sound

[spring void]

It doesnt

That is a weird thing to say

[sand path]

There's drop in sound

[night cloak]

Ya when i use dp and akm i feel its throw fire slow @sand path

@sand path my that recoonect thing not fixed

What i do

[spring void]

And stop complaining here if you think these are bugs go to ingame support or use bug report forms

[night cloak]

I have told @spring void

@sand path

@sand path kya karu mein bro

[blazing saddle]

@night cloak What network are you using?

[night cloak]

@blazing saddle wifi

[blazing saddle]

I don't know if DNS changer will work but worth a try?

[night cloak]

Its speed is nice in pubg its ping 50ms or 20ms only secrer reconeect problem

[sand path]

He tried ...

[blazing saddle]

Uff

[night cloak]

Yes

[blazing saddle]

What about using hotspot from other mobile network?

[night cloak]

No wifi

No hotspot using wifi

Kya karu batha @blazing saddle

[sand path]

Try doing that

[night cloak]

What?

[blazing saddle]

Try using hotspot from someones mobile data

[night cloak]

@blazing saddle i have tried now but its doing same thing

@blazing saddle kya karu mein?

[sand path]

How frequent is that?

[night cloak]

Yes

[sand path]

The problem

Does it appear all the time?

[night cloak]

Yes

[sand path]

Or once in a while

[night cloak]

I am tried

Always

[blazing saddle]

It happens mid game? Are you able to enter lobby?

[night cloak]

Yes

I cant enter match

Its going to.Login page before its reconnect

Solution?

I have tried many things from yt

I stay in Mumbai

[blazing saddle]

The only options you can try are:

1. Repair Client
2. Reinstall ingame
3. Try DNS changer
4. Switch to other network

What all have you tried from the above?

[night cloak]

All

[finite moat]

Whay is it in room only 2 can spectate?

[sand path]

It's a known bug @finite moat

[blazing saddle]

@finite moat Thank you for reporting, we'll forward the issue.

[sand path]

Your device? @night cloak

[night cloak]

New phone redmi note 8pro @sand path

[finite moat]

@blazing saddle ok2 g thanks

[night cloak]

i am playing if its happned i will send screenshot

[finite moat]

@blazing saddle @sand path i creat 2 rooms to confirm and it's the same

[thick willow]

anyone help me?

[sand path]

There's no fix for it atm unfortunately @finite moat

[blazing saddle]

@finite moat Got it.

[thick willow]

anyone help me?

[woeful elm]

Yes ? @thick willow

[thick willow]

my friends invite me in there squad but here not showing the invitation...

[woeful elm]

Did you update the game?

[thick willow]

yes

[woeful elm]

[thick willow]

this problem is before 2 month

[night cloak]

Can someone help me?

@night cloak Aloha! How can I help you?

[opaque radish]

y I can't press that?

[storm flume]

Please refer to this channel's pinned messages for further information, @opaque radish:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[night cloak]

I left my account open in the internet cafe and I think everyone is able to use it, is it possible to unlink my Facebook account? I have Google Play linked so it won't be a big deal, I seriously need to get that Facebook account unlinked before someone changes it's password, I can prove that the Facebook account is mine for now if needed. My in-game name is xXAl33eXx and my ID is 5181673632

[opaque radish]

I @night cloak

help me

[night cloak]

I have read that I can't unlink is that true? Also is there any way to make sure my account is safe?

[sand path]

You can log out of other devices in Facebook settings @night cloak

[woeful elm]

^

[night cloak]

What if it's already logged in, in-game?

[woeful elm]

@opaque radish It's a bug ,

[spring void]

@night cloak contact ingame support we cant help you

[opaque radish]

Huh then how I can invite?

-_-

[night cloak]

@night cloak Go to Facebook settings > apps > revoke pubgm as well.

[woeful elm]

@opaque radish repair game

[night cloak]

Will that kick the PC i logged in with?

And they cannot access your game without your current Facebook password, which you are gonna change.

And add a 2FA on Facebook for future proofing.

Does it ask for 2FA everytime I log in though?

[sand path]

Not for recognized devices

The one you usually log in with

[night cloak]

^^

I only logged in once on that PC

does that make it recognized?

[woeful elm]

You just change the password.

[night cloak]

Once you change your Facebook password, it will forget all existing devices you logged in your account.

Okay, great

thank youu!

No worries!

[plain sedge]

Guys please help me out with this problem. Pubg is working fine in my other phone but I'm getting this problem in my new phone

[night cloak]

@plain sedge Open a hotspot from your other phone and connect to it and then play.

For testing.

[gentle panther]

Hey I need help.
Is anyone here?

[night cloak]

@gentle panther Aloha! How can I help you?

[gentle panther]

Suddenly the invite friends button stops responding while the other buttons work properly

[sand path]

Pinned messeges @gentle panther

[plain sedge]

It's working with wifi in my other phone but when I try to play in my new phone it says server timed out and even it doesn't work properly with mobile Data in my new phone @night cloak

[gentle panther]

Oh thnx

[sand path]

Note 8 pro? @plain sedge

[plain sedge]

Huawei Y9 2019 @sand path

[sand path]

Refer 4.5 in #faq @plain sedge

[golden stream]

@plain sedgesame bro mere iphone 11 me problem aa rahi he😭

[past birch]

unable to open friends section

[golden stream]

@past birchsame dude

[storm flume]

Please do not use any other language aside from English in this channel, @golden stream. Refer to #613267301243944960 for language channels.

[sand path]

@golden stream @@past birch open inventory before opening friends

That will fix it temporarily

[golden stream]

@sand pathbut bro request time out ⁉️

[sand path]

Try 4.5 of #faq

[winged valley]

Is anyone good with networks here? I'm able to play well from my mobile data, but lately, connecting to Wi-Fi constantly gives me Request timed out or No response from server error.

What causes this issue? So I can call my ISP. I'm lost cause I can browse internet fine, just that the game isnt playable.

[golden stream]

@winged valleybro same problem here

@sand pathplzzz tell me what should i do i have ios device

[nocturne osprey]

Try restarting your game/device
@golden stream
@winged valley

[golden stream]

@nocturne ospreynot working bruhh😣

[nocturne osprey]

@golden stream clear cache

[winged valley]

@nocturne osprey Tried it a lot already

[nocturne osprey]

Did you check your internet speed?

[winged valley]

@golden stream Since when do you have the issue?

@nocturne osprey Yes, 40 MBPS

Rest of the internet works fine

[nocturne osprey]

Since when do you have the issue?

[winged valley]

After the update

[nocturne osprey]

Before the update it was fine?

Not any issues

[winged valley]

Yeah. But its not the game I guess, cause it works fine with mobile data, just the wifi

[nocturne osprey]

If ur game is working fine with Mobile Data then it's probably your WiFi that's causing the issue

[winged valley]

That was the initial question too. I want to know why rest of the internet works fine but not the game

So I can call up my ISP

And be specific with them

[nocturne osprey]

But I've seen a decent amount of people complaining about this, So It might be a ingame bug/issue you can report the bug/issue in #old

[winged valley]

Okay thanks

[nocturne osprey]

You're Welcome! I hope I helped.

[brazen dagger]

Good evening

I need to report about pubg mobile streamer who is promoting hacks and unkillable player accounts (glitch)

So where can I report him?

[nocturne osprey]

@brazen dagger in #613267301243944960 You will find a link.

[brazen dagger]

@nocturne osprey thanks

[nocturne osprey]

@brazen dagger actually Nvm the link is in #faq

[brazen dagger]

@nocturne osprey thanks again

[nocturne osprey]

You're Welcome! I really hope I helped.

@atomic cape Please Read The Pinned Messages.

[spring void]

@atomic cape no spamming that

[night cloak]

Hey “Damage Effect” in the Settings disappeared after the update. Repair didn’t work. Any other solutions?

Also re installing didn’t work

[undone stump]

Anybody having trouble with sound related to footstep or is it because i am using ultra audio anybody using ultra audio?

[night cloak]

@undone stumpR u using ultra hd sound????

[undone stump]

Yes and i feel like it is messing footstep sometimes it feels lke the enemy is in top floor but he is in the same floor

[blazing saddle]

@undone stump We have already reported the issue. They will push a hotfix soon.

[undone stump]

Thank you @blazing saddle i thought all of sudden i can't judge footstep all that i guess i will move to low for now then on.

[night cloak]

Why am I ignored lol

[nocturne osprey]

@night cloak It's not really an issue but If you believe it's a bug you can report It in #old

[blazing saddle]

@night cloak it is still there.

[undone stump]

I just checked right i found it there too.

[nocturne osprey]

^^

[blazing saddle]

Maybe an issue with your client. Try reinstalling.

[night cloak]

Do you know where the armory went?

(Where to see weapon status)

[blazing saddle]

It has been removed, @night cloak.

No information if it is intentional or not and don't know if it will be added back anytime soon.

[night cloak]

Oh

😂

It’s gone

[nocturne osprey]

@night cloak it's an issue with your client, Try reinstalling.

[night cloak]

Reinstalling did not work as I said

[nocturne osprey]

Repair the client?

[night cloak]

What do mean by client? My device?

[nocturne osprey]

No

First log out and then you will find a option Repair Client click that and repair it.

[blazing saddle]

@night cloak What region are you playing the game from?

[ebon nacelle]

Anyone else having the problem where after every match it invites the people you just played with even though you didn't press any buttons to do that? I don't want it to keep inviting randoms after every match

[blazing saddle]

Maybe they disabled it for users from certain regions due to country regulations. Not sure tbh.

[storm flume]

Hello, @ebon nacelle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[nocturne osprey]

I didn't see anything related to that anywhere @blazing saddle

[blazing saddle]

Yeah, that's why I said I'm not sure.

[nocturne osprey]

Hmm tbh I believe it's a client bug

[night cloak]

Using Kr/Jp app, but i’m in Europe.
There used to be damage effect before the update.
And i couldn’t find repair the client thing but i’ll try repair anyway

[blazing saddle]

Maybe.

[nocturne osprey]

@night cloak ur on Kr version?

[thorny lodge]

Getting this after the update

[blazing saddle]

@night cloak Dude. We provide support only for the Global version of the app. Kr/Jp app is different version of the game.

[nocturne osprey]

It's not available in kr version, Use a vpn and connect to South Korea.

That's the best I can recommend.

[blazing saddle]

@thorny lodge Check #faq 4.10

[night cloak]

What...lol
I’ll try anyway thank you guys

[nocturne osprey]

I hope I helped.

[plain stump]

In a loophole in pubg let you not die I hope to solve this problem quickly, bec we can not kill the enemies

[nocturne osprey]

@plain stump What do you mean?

Could you be more specific?

[plain stump]

Hacker can not die in the game

[nocturne osprey]

There is a link given in #faq please use that to report hackers.

[storm flume]

Hello, @plain stump!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[blazing saddle]

@plain stump It has been reported previously and we are aware about it.

[thorny lodge]

@blazing saddle i did that still not fixing the problem

[blazing saddle]

@thorny lodge Try switching to another network.

[thorny lodge]

Like ?

[plain stump]

@blazing saddleI reported hacking and did not complain about why? In someone I know about, he takes accounts, adjusts them, and sells them

[thorny lodge]

Im using wifi

[blazing saddle]

@thorny lodge Maybe try using mobile data?

If the issue persists try using DNS changers and connect to Google Dns or cloudflare dns.

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[plain stump]

@blazing saddleDoes it take time when the hacker is taking ban??

[polar marsh]

@nocturne osprey:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[thorny lodge]

@blazing saddle bro i did all things you've told me still not fixing the issue😢

Help bro pls @blazing saddle

[polar marsh]

@brittle charm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne osprey]

@plain stump Yes, Its a long process, They receive at least 50/100 Reports each day, And they need to review all of them before suspending the user. They will be removed Asap

[limber forum]

I am not getting any prime plus option

Near my name I am not able to purchase prime plus

[plain stump]

Ok thanks for the reply @Pixelated#4557

[nocturne osprey]

@plain stump You're Welcome, If you ever have an issue don't hesitate to ask! I hope I helped.

[limber forum]

@nocturne osprey I need a small help pls

[nocturne osprey]

@limber forum What help can I assist you with?

[limber forum]

I am not getting any prime plus option to purchase

@nocturne osprey

[storm flume]

You can contact the customer service via the game settings, @limber forum. Refer to subpoint 5.3 in #faq for further instructions.

[nocturne osprey]

@limber forum ^^

[limber forum]

I tried I am not getting any reply

[blazing saddle]

Wait for response.

[nocturne osprey]

You need to wait patiently.

[limber forum]

:(

[nocturne osprey]

They get alot of questions each day and need to respond you need to wait.

[blazing saddle]

Refer to #faq 5.4 @limber forum

[nocturne osprey]

[thorny lodge]

Someone help me pls

[limber forum]

@blazing saddle @nocturne osprey ( this is my 3rd time telling the same thing ) to support but no response

[nocturne osprey]

@limber forum I recommend you to not email them again and again because it would not help.

You need to wait for a response.

[limber forum]

I have not been able to purchase prime plus for 4 months

[blazing saddle]

@limber forum You can email them at [e-mail].

[nocturne osprey]

@thorny lodge What can I help you with?

[blazing saddle]

@thorny lodge Try reinstalling the app from the website?

[limber forum]

@blazing saddlethanks

[thorny lodge]

Ita just popping up this after updating the new version

[nocturne osprey]

I hope I helped.

@thorny lodge restart your game

Or device

[thorny lodge]

@blazing saddle nop i always using play store to install the game or app

@nocturne osprey i did all things

[nocturne osprey]

@thorny lodge Check ur wifi speed

[thorny lodge]

K hold a sec

[nocturne osprey]

Use Speed Test By Oakla

[thorny lodge]

Here u go @nocturne osprey

[nocturne osprey]

Your internet is fine....

[thorny lodge]

Then what's the problem

[nocturne osprey]

Repair the client @thorny lodge

[thorny lodge]

😭

I did it like 5times @nocturne osprey

[night cloak]

Damage Effect issue solved.
Seems like caused by device language settings. Thx guys.

[nocturne osprey]

@thorny lodge Reinstall

[thorny lodge]

Already did it

[nocturne osprey]

I hope I helped. @night cloak

[thorny lodge]

😭 😭 😭

[nocturne osprey]

@thorny lodge Clear Cache

Or data

[thorny lodge]

From mobile?

Or game?

[nocturne osprey]

Mobile

[thorny lodge]

Hold a sec

[nocturne osprey]

Settings > Apps > Pubg > Storage > Clear Data

[thorny lodge]

Brb

Pubg data? @nocturne osprey

[nocturne osprey]

Yes

[thorny lodge]

K wait a sec

[sonic heart]

can any buddy told me the last update makes to him problems such mouse open another window when u start aim

[nocturne osprey]

@sonic heart React To The 🇪 In #613267301243944960 And Ask For Help In #emulator-support

[sonic heart]

they sad that PUPGM are responsable for all issue after Updating

[nocturne osprey]

They are

But I can't help you here.

Use emulator-support

[sonic heart]

all problems come after Updating

yes i use aleardy

[nocturne osprey]

Alright

[night cloak]

How do I report someone for killing teammates being racist and verbally abusing. Team members

I got screenshots

[nocturne osprey]

@night cloakYou can report them by the ingame Report button

[night cloak]

Thanks bro

[nocturne osprey]

You're Welcome, If you ever need help don't hesitate to ask!.

Hope I helped

[thorny lodge]

@nocturne osprey its still not fixed😭 😭 😭

[night cloak]

Please, I have only 1 request. I don't want F****** ANGRY bird OR F***** SNOW in erangel, Just fix game for me. I been having Fluctuating ping even tho I've good internet. I been desyncin a lot like wtf. Scopes are opening so late. I been fighting 2 people it was lagging just for 2 ppl?

[nocturne osprey]

@thorny lodge It's probably a ingame bug or something please report it via #old

[thorny lodge]

@nocturne osprey k

[night cloak]

No one gonna reply???

Please, I have only 1 request. I don't want F** ANGRY bird OR F* SNOW in erangel, Just fix game for me. I been having Fluctuating ping even tho I've good internet. I been desyncin a lot like wtf. Scopes are opening so late. I been fighting 2 people it was lagging just for 2 ppl?

@night cloak You can provide your feedback here: #old, but please remove the swear words before writing/pasting there.

I did

where's R E P L Y?

[nocturne osprey]

@night cloak please report ingame bugs via #old

[night cloak]

I did

@night cloak Unfortunately, there won't be any reply. But your feedback is important to the developers and things can get changed in game as well if the majority are unhappy with it.

no one replied

that's what I am askin

ok

[sonic heart]

[PUBG Mobile]
A lot of users reported resolution issue after update of PUBG Mobile.
After the 0.16.0 update of PUBGM, there will be no difference among different resolutions. In other words, the interface looks same in 720p and 1080p. It is caused by PUBG Mobile game itself and out of GameLoop's hand. Hence, we cannot address that in other side. Thanks for your understanding.

[night cloak]

who would be happy w fluctuating ping and Desync?

and even that annoying angry bird

@sonic heart It is a known bug. Hope it will be fixed soon!

[sonic heart]

and what about opining another windows when i playes

i have a lot of problem with emulator
when i aiming suddenly go and press on my taskbar and get out from game screen
and grenade when i press no.4 on keyboard not active
and screen resolution for PUBGM its look like 720 while i use 2K
and even i change screen to real on i have not match with the game
and a lot of lagging inside the game
can any on help here
for note i reinstall game loop 2 times and still this problems
and fire bottom continuous firing without resone

[night cloak]

@night cloakhow many votes do I need for that hmmmmm

@night cloak You don't.

[sonic heart]

@night cloak can i have solution here

[night cloak]

@sonic heart There will be hotfixes in game for the problems caused by the new update, be patient.

[sonic heart]

@night cloak kk

[ivory magnet]

Can someone tell me when the season end tier protection will start

[night cloak]

@ivory magnet If you are referring to the previous tier protection event, it can arrive anytime in future.

[ivory magnet]

@night cloak am waiting for it

[night cloak]

We all are. 😉

@blazing saddle i am still getting indo lobby plz give any solution

Hello bro

I need help

My game dont download the phone

[bold siren]

Do you have enough space on your device?

[polar marsh]

@gritty mason:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Yes

@bold siren

I downloaded the game 25 times, maybe more

[bold siren]

Can you translate that for me?

[night cloak]

Ok

[fringe smelt]

Hi

[polar marsh]

@fringe smelt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silver moth]

Missing old TDM 😭

[verbal sleet]

Hallo

Whats with the new lag or glitch where you get stuck under the water and dose not come until you come on to land

It almost killed me once

[nocturne osprey]

@verbal sleet Its pretty common on phones with 3/4 GB ram

@silver moth #old

[verbal sleet]

😐 😐 😐

Sorry to say i use emulator

[nocturne osprey]

Then you must ask for help in #emulator-support

[verbal sleet]

Ohhh

Thanx

[nocturne osprey]

Go to #613267301243944960 and react to the 🇪 and then you will be given the emulator role which allows you to access channels like emulator support etc.

@verbal sleet ^

[verbal sleet]

Ok

Thanx again

[nocturne osprey]

I hope I helped.

You're welcome, if you ever need help don't hesitate to ask!

[smoky oak]

Why do I get Freezes Ingame and why must I restart the game to get them away? I’m playing on an IPad Pro 11“ 2018 (Power of Xbox One S).

[night cloak]

@smoky oak Freezes like?

Btw Power of Xbox One S

[smoky oak]

Sorry Xbox One S

My full is in freeze and I need to restart my game to get a clean Screan

[night cloak]

@smoky oak That doesn't sound like a normal behaviour.. can you make a short screen video and send here?

[smoky oak]

When I get it next I will send it.

I can describe it:
Like I’m running completely normal and then a freeze is getting the full display. But I can still here Ingame sounds and my mates

And I can only get it away by restarting the game

[night cloak]

@smoky oak I'm on the same iPad but didn't face such issue, so a video would help.

[smoky oak]

It’s a freeze of the screen

Video is Hard because it happens not so often like one time a day

[night cloak]

Can you go back to homescreen when it freezes?

[smoky oak]

No

I can’t use any button and my Screen is frozen

[night cloak]

Looks like the game is crashing the iPad.

[smoky oak]

No

[rain flume]

hello i have a question can i use game booster 4x faster

[nocturne osprey]

No

[night cloak]

@rain flume Let me check, hold on.

[smoky oak]

@night cloak What should I do now?

[night cloak]

Bring old tdm back

@rain flume You may only use the one-tap boost feature. The GFX tool and the other options will cause issues.

@night cloakhello

@smoky oak The next time you face it, start a screen record and report here.

@night cloak Aloha! How can I help you?

[smoky oak]

ok, I will @night cloak

[night cloak]

When i was throw nade its automatically out from my hand and blast near me @night cloak

???

@night cloak It is a known bug. Hope it will be fixed soon!

@night cloak we need old tdm not like new tdm mode

Any feedback for 0.16 goes to #old.

Ok @night cloak

@night cloakWhen i sending msg their its shown error msg

It means, you already sent a message.

[rain flume]

@night cloak can you show me how to do one-tap boost?

[night cloak]

@night cloakok

@rain flume I personally do not recommend that app. Use other 1 tap boost apps like greenify.

@night cloakafter new update many bugs and glitches come..when we got new fix update

Any timeline @night cloak

[rain flume]

@night cloak i have the greenify but i have lag sometimes is there another app recommended

[night cloak]

It happens in every new update tho, more or less. Make sure to report the bugs whenever you face em.

@night cloakOk

@rain flume All these booster apps usually force stop other active apps to clear RAM - if you talk about behind the scene. You won't get much help with any.

[twilit palm]

Since last update all servers laggy + game froze witch i cannot press reports cars exploded by own sometimes witch i cant press reports in game
Before update erupe server was 130 to 110 now 200+
Middle east was 100 to 80 now its 220+
Asia was 90 to 60 now 190+
Idk what to do

I cant report unstable network ingame
Also i cant report forze ingame
Its casue me a lot of ranking point for nothing

[rugged tinsel]

Hi

I couldn't open my my account

I need help

[nocturne osprey]

@rugged tinsel what do you mean?

Could you be more specific

@twilit palm Please report bugs via #old

[rugged tinsel]

I've been playing pubg mobile with my Facebook account

[polar marsh]

@rugged tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nocturne osprey]

Contact ingame CS @rugged tinsel

They might help

[night cloak]

is there a way to take out my facebook account and switch it to something loke a twitter or something

[nocturne osprey]

@night cloak you cannot unbind socials.

You can bind them both at the same time. Remember you can only bind 2 Socials

[night cloak]

Can somebody tell me how to get the beta version??

[nocturne osprey]

I'm almost certain you can download it from ApkPure @night cloak

[night cloak]

@nocturne osprey Thank u sir appreciate the info 😊

[nocturne osprey]

@night cloak You're Welcome! If you ever need help don't hesitate to ask!

[west field]

Should I report a guy who's teaming with enemy?

[nocturne osprey]

Yes

You can report them by using the ingame report button.

[night cloak]

@nocturne osprey unfortunately apkpure is an android server, I use ios 🥺

[nocturne osprey]

@night cloak Oh, try some other website.

There are some sites I don't know an official one tho

Try downloading it from a good website and make sure to scan for a virus by using VirusTotal

[night cloak]

@nocturne osprey that’s some gud advices thanks again

[nocturne osprey]

@night cloak You're Welcome!

[hybrid laurel]

Hello everyone.since last update can’t log in,no response when I try it. If anyone has the same problem can you please recommend something or I should wait for new update😭

[thorny gazelle]

U

[night cloak]

How to fix this proplem

@warm wren

Please

Any one

[warm wren]

You can only link two social media platforms at one time @night cloak

[night cloak]

No

I can't login my account

@warm wren

@warm wren

[night cloak]

Hi I need help for some reason it doesn't let me get in the game

I'm signing in and everything but it says error or around the lines of server's aren't available

That's rude of you to say

[glass raft]

Hey pubg team, I tried to update the game yesterday and once I hit the update button.. it did an in-game download instead of taking me to the play store to do the actual update, it was exactly 697mbs, after it finished it froze on a screen that said installing.. so I went to the play store and found out the update never happened so I did it once again after that I went to open the game just to find another 1gb in game update.. I simple let it download and once it finished it finally opened the game, but then I went into settings just to find a resources download pack.. the total was almost 4 to 5 gbs, I also found all my maps and stuff I downloaded before in the previous update were cleared and I needed to download them once again.. so can someone tell me what exactly happened in all that? If it's a glitch then can I do something about it? I don't want to download meaningless in game updates and resources packs that I already had each time there is a new update

[light trout]

@night cloak Please note that when someone's account gets banned, they lose the access to the game and their ratings are rest. Sometimes, due to the system delay, the suspension, and the ratings rest, may not reflect in the game instantly.

[night cloak]

Because I checked a person from last time that I reported her account was still in same tier but I dont know does she has access or not @light trout

[light trout]

You reported them in the game?

[burnt crest]

Hola que tal
un consulta mi cuenta fue bloqueada dis que dicen uso ilegles
la cual uso ilegal es 10 años
pero la mia es 3 meses
o eso creo
la cual me dicen que mi cuenta se desbloqueria el
2019-12-20
en que fecha es me pueden ayudar !

@neon patio

@somber solstice

[storm flume]

Please do not use any other language aside from English in this channel, @burnt crest. Refer to #613267301243944960 for language channels.

[polar marsh]

@burnt crest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light trout]

@burnt crest You can wait for six days and find out if your account gets unbanned. Moreover, it is up to the customer team to decide the ban duration.

[unique topaz]

Hi

my device ipad alone with the enemy I'm looking at the sight of the light at the right bottom appears

[willow nebula]

Still no fix.m

Was asked 2 fix the game after deleting and reinstalling it but still get this when trying 2 sub

[unique topaz]

Is there authorized

[willow nebula]

?

[unique topaz]

my device ipad alone with the enemy I'm looking at the sight of the light at the right bottom appears

[willow nebula]

Oh

[unique topaz]

How do i do?

[past birch]

available after update, which update? everything is updated and all content is already downloaded

[jovial wolf]

I am having trouble logging in using google play is there some issues goin on? Mods

[cloud lagoon]

I can’t use the power up in split controls on rage gear

[night cloak]

@light trout ofcourse I even posted the video to YouTube and made the manual reporting system too. But she is still in 17th or 16th I have no idea what to do

[storm flume]

Hello, @rose hill!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[night cloak]

@night cloak, Try clearing cache and then re login.

@willow nebula (AIFN)#2176, Try removing the payment mode and add again.

@jovial wolf, What kind of issue are you facing?

[hazy charm]

I need a help

Sir

[night cloak]

@hazy charm, What help? Please elaborate and someone will surely help.

[upper star]

#PUBGMOBILE Glacier AKM level 3/upgraded and lev 6/ultimate is same, there is no difference

[queen cypress]

I couldn't make a purchase with my account so I tried logging out and now I cant login with my google play account.

Is there any solution?

[queen cypress]

Guess not...

[winter fractal]

hglw

i wan to play competitve

[graceful silo]

Hi

[green grove]

I wanna play competitive

[graceful silo]

why i cant patch and need to download it straight from play store?

i mean,its 2gb

too big,it should've downloadable in the app itself

but it doesnt popup that option

it says i need to update at the play store

[night cloak]

Have screenshot?

[graceful silo]

wait

i cant update it in the app like before

it redirects to play store

[night cloak]

You need to update the game .

There's new version of the game available everyone have it..

And because the update is on play store this time not in app

[graceful silo]

oh

damn 2gb

[night cloak]

Ye

[graceful silo]

ah download 2days ago and new update,wtf

*4

[queen cypress]

Why cant I log in with Google play account!

[bitter tree]

May want to ping some higher ups @queen cypress

[queen cypress]

Who would that be @bitter tree ?

[bitter tree]

Maybe one of the mods? Idk honestly I haven’t played since season six conquerer

[queen cypress]

K..thanks

[bitter tree]

Sorry I can’t help you more 😅

[versed sorrel]

Is there any kind of update in game

[queen cypress]

@warm wren any chance you can help with a google play issue or tell me where to get help?

I cant log into the game with my Google account and cant find help anywhere.

[normal fulcrum]

@queen cypress Do you get any error when you try to log in?

[slim mango]

Why i cant login in my Google account?

When I select my account it keeps waiting

[normal fulcrum]

@slim mango Update Play Games and Google Play services

[slim mango]

Yes it is updated

And I see I'm not the only one who has that problem

[topaz hearth]

@graceful silo Uninstall the game fully and install from play store else you will face the same problem every time a new update comes

[normal fulcrum]

Which device are you using? And tell me version of play games and play services @slim mango

[slim mango]

@normal fulcrum Samsung Note 8, and u have the las one

Idk what is going on

But I can login with Facebook

[earnest steeple]

My game frame rate

[normal fulcrum]

@slim mango Tell me the version please

[slim mango]

@normal fulcrum google play services?

[normal fulcrum]

Yes. And play games as well

[slim mango]

It's up to date

[normal fulcrum]

@slim mango I'm not asking if play store is showing you update or not

If you don't want to provide details I'm asking for, than I'm sorry I can't help you

You can contact google support @slim mango

[slim mango]

It keeps waiting

[normal fulcrum]

@slim mango Contact google support

[slim mango]

Thx

[gentle summit]

Kindly focous on your ugly outfits and new ideas to take money from us and plz dont fix bugs and glitches

[fossil dune]

Is it because my device is jailbroken?

[gentle summit]

They didnt ban real hackers they ban legit players

[polar marsh]

@fossil dune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[earnest steeple]

Anticheat active in ur phone

[queen cypress]

@normal fulcrum I'm having the same issue with logging in with Google play. I can log in with other google accounts and Facebook, but not my main account. I'm on a note 8 through sprint. Everything is up to date.

[mental dove]

Payload helicopter is back thanks😍

[spring abyss]

what happen this gun ?

[night cloak]

@spring abyss The holo sight is a known bug. Hope it will be fixed soon!

@queen cypress and @slim mango Have you tried this method? https://support.google.com/googleplay/answer/9140426?hl=en

[iron prairie]

I have a question

[night cloak]

Yes?

[iron prairie]

If right now I'm using android to play pubgm

Logged in with google

When I switch to iOS

Will my accounts be synced if I login with same account?

I've heard of cases where it isn't synced

[night cloak]

You cannot use Google to login on iOS. You need to add another link method.

[iron prairie]

oof

So if right now I login with facebook on my account @night cloak

And I switch to iOS

And login with same account

[night cloak]

Yeah, Facebook is fine. And no, it won't cause any synchronising problem. Idk where you saw that.

[iron prairie]

So on android I'll be logged in with Google and Facebook?

Both?

[obtuse lodge]

@gentle summit lmao.

[night cloak]

Right.

[iron prairie]

Okay thanks

If I have any problem I'll come back

[night cloak]

Sure!

[buoyant blaze]

Does this link work?