questions

[night cloak]

Have a nice day!

[glass prawn]

exactly what i thought

[ancient kestrel]

Will update come in-game or on play store?

[chilly tartan]

Hello ,
I want to report two hackers , i have video evidence

[muted cipher]

@night cloak will update come in-game or on play store

[weak spear]

bhai agar koi line up khelna chahta like tier 4 main and customs main kaise apply kare......matlab konsa server main join karna padta hai ..

[storm flume]

Hello, @chilly tartan!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[bold siren]

English, @weak spear.

[weak spear]

if any line up or team wants to play tier 4 customs what should they do or join servers

[stone forge]

Hey guys is there an official support for pubg here?

[sweet cedar]

@glass prawn he was trying to explain you why you find this issue, also he is right the combination of your matchmaking make you don't find player, start playing on mobile as it should be and you will find more people.

[weary flare]

Would anyone be confirm in the next update will Android 10 users get support for internal audio recording ? (aka pubgm updating the api to allow it )

[unreal ore]

@stuck anchor game sound change ho rha hai mic on kar ta hi

[glass prawn]

that doesn't explain anything other then there incompetence to be helpful in finding a solution.

and the fact that you decided to open your 'D' sucker, means you have no means of finding a solution to the issue either. your best option in this would have been to keep your 'D' sucker shut...

this is pubgm support, not pubgm we don't give a crap

[haughty cypress]

@glass prawn you seem to have a lot of free time complaining about a game you seem to hate. How about moving on and spending that free time on something more productive? Sayyy, another game?

[glass prawn]

and considering the creators of pubgm are also the creators of the emulator makes your point mute

@haughty cypress i don't hate the game, i hate that i can't play the game like i once was able to play the game, and so i am here trying to get support and getting nothing...

[night coral]

@glass prawn stop and think for a while. So less are playing emulator in the first place, and even much less after the whole hacker scene in emulator. Not to mention you’re playing on NA, the where the playerbase is much smaller than say, Asia

It’s not like support can suddenly bring players to emulator

[glass prawn]

so i am just supposed to lag the whole game cause there are more people that don't speak english playing this game

[night coral]

The reality is, even on mobile, there’s so many players who don’t speak English

[glass prawn]

and like i said before, i highly doubt that no one is playing on the emulator in north america on the north america server

[night coral]

Ranking and modes would really fluctuate the matchmaking times

Like, with so small of a playerbase, the problem is amplified tenfolds

[glass prawn]

there is only one mode i am trying to play, if i wanted to play the other modes all the time, that i don't have problems match making, then i would. but i don't want to play duo matches, or 4 man teams. i did not have this problem when the emulator was tencent gaming buddy. but once the beta ended and it switched to gameloop, that is when the problems started!!!!

and like i keeps saying, this is pubgm SUPPORT, not pubgm we don't care

and all i see is people making excuses instead of actually finding the cause of the problem...

[haughty cypress]

well the cause of the problem is just downright bad matchmaking system

and my point still stands about you wasting your time here because nobody here can do anything about it

[novel ice]

Where is New update?

[glass prawn]

i am not the only person playing on the emulator in north america on the north america server, but seem to be, so far, the only person with this problem.

[haughty cypress]

nah you arent

[glass prawn]

this is pubgm support, this is why this chat exists. if you can't do anything then shut this channel down cause it is pointless to have something for support and not support it.

[haughty cypress]

well it does support other problems that can be controlled without the need for devs tho

[novel ice]

@haughty cypress can u tell me

[haughty cypress]

so its still very much valid

[polar marsh]

@celest stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[novel ice]

I am reading the patch notes

And date is 11

[haughty cypress]

oooo

[novel ice]

@haughty cypress what happened

[haughty cypress]

what?

[zealous current]

Ineed same bady to help me

Any one support

[bold siren]

?

[polar marsh]

@zealous current:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warped hazel]

I've been reporting the same prblm for like a month now & still no answers here or ingame!!!

I've send it in the bugs report section & it doesn't been submitted

[night cloak]

Is the update in a few hours?

[empty acorn]

Hay

[polar marsh]

@empty acorn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fallen anvil]

Vpn power

[night cloak]

ho

hi

roar

[hazy phoenix]

Is it rolling out?

[velvet vault]

@fallen anvil which server did you connect to

[fallen anvil]

@velvet vault north america with expres vpn

[hazy phoenix]

Nice

[night cloak]

roar!

[lyric laurel]

Is anyone having an issues with not being able to see the classic crate, because i have 2 classic crate coupons to use and the classic crate isn't showing up in crates

[onyx briar]

where is bonus challenge?

and is the update here yet because there isnt an update in game or playstore

modssss

[torn kiln]

I cant see the update but my friend can

I restarted my phone

And I still cannot see it

[night cloak]

@torn kiln wait sometime. Updated just rolled out

[torn kiln]

Ok

[fallen anvil]

Dont hurry up guys. Update is crap . Game crashes on start always

[hearty coral]

No classic crate

[night cloak]

@hearty coral just reinstall the game, or clear cache and data of the game. This might help you

[onyx briar]

where is the bonus challenge?

i cant find it

its there yesterday but not today

[tough blaze]

@ @hearty coral Because of 0.16 update... Classic avalaible in newer version

[polar marsh]

@manic magnet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tough blaze]

@ @hollow rune...i know it your problem is not going to solved anymore keep dreaming... Your account can't back to global....,😂😂😂

[oak plover]

is it required to do 5 matches in ace tier before getting conqueror

[slender sand]

So a few people say they have the update in Pacific Time Zone, do i have to uninstall and reinstall? Ive been waiting for the update but nothing new has come yet

[night cloak]

@oak plover no, you have to be in top 500 players of the sever to be conquorer

[oak plover]

yeah thanks just got it

[real comet]

Anyone have the update yet? The pop-up message says it’s out but I go to the App Store and there’s nothing there...

[zealous marlin]

This may not be related to PUBGM but is anyone here using a ASUS ROG Phone 2? Got a sound issue that I'd like to see if I am the only one with or if anyone else has similar issues. To narrow down if it's on the phones end or the games.

[onyx briar]

@zealous marlin can i know what sound issue is it?

[zealous marlin]

The phone comes with a fan that's attatched to its back. This fan (AeroCooler) has a headphone jack which I prefer to use, since its located below rather than the side (landscape mode). When I have my headset plugged into it, and unmute my microphone ingame, the output sound changes to the phone speakers.

Using the default 3.5 jack works as it should though

The issue is there on both PUBG and CODM, both which uses the same kind of tech afaik. I also tried another game (SGL) but it's not an issue there, nor is Discord.

Okay, this is interesting. Just tried the headset that came with the phone and it works. The usual headset I use is a BOSE QuietComfort 20

[torn kiln]

Anyone else have an s8 plus? The update is still not showing up and I want to know if it's just me

[cedar sorrel]

Hello,
When will i get the new update ?

[onyx briar]

@zealous marlin i believe its something wrong with the system , not a hardware thing

[zealous marlin]

Not sure, seems to be (according to ASUS support whom I just spoke to) a compability issue between the game(s), the headphones and the fan accessory

Tried my PC headset too, Sennheisers Game Ones, using a Deltaco extention thing, same issue. But then I tried the ASUS headphones that came with the phone and it worked as it should

[night cloak]

Please use #pubg-mobile or #chat for that, @zealous marlin.

[zealous marlin]

oh, sure thing. I think the issue is resolved now though so change the topic ppls. Also, sry.

[night cloak]

@cedar sorrel The update is rolling out and you will get it by the end of the day.

@torn kiln ^^

U mean by tonight or by tomorrow?

@night cloak Anytime today and by today I meant UTC time.

[quiet forge]

@polar marsh Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.

Id: 5148533512

I need help any body here to answer me ?!

[night cloak]

@quiet forge uhh none can help u here click that file claim if you believe you're b.@nned falsely

[tough blaze]

@ @quiet forge I think you using something in background of pubg.. Any tool or something....

[quiet forge]

@tough blaze i no use any thing im playing on mobile

[night cloak]

When will the update gets live on korean version?

Answer me if you know

[solar magnet]

Is the update in-game one or playstore one

[merry sandal]

We're not sure yet.

[solar magnet]

Ok

[oak tartan]

Wait

If I get a classic crate will I still be able to open it

Cuz there’s no classic crate

[merry sandal]

There's no Classic Crate where?

[oak tartan]

In game for me it shows no classic crate

[real comet]

Think it’s cause of the update being needed for classic crates

They might be updating what’s inside the crate

[merry sandal]

That is weird. Perhaps, they will be added back in the 0.16.0 update. Cannot say for sure, though.

[woven atlas]

Classic crates will be added in 0.16

[woeful yoke]

Will we get update today???

[woven atlas]

Yes

[harsh jolt]

Update is today na?

[merry sandal]

It is, @harsh jolt, yes.

[finite moat]

i click the link of the update but its not working fo me . I downloaded a patch but nothing change in game

[coral maple]

Here is another hacker! Spectator himself knowing where everyone is And he is rank conqueror

[storm flume]

Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[coral maple]

I don't have the proof so I cannot submit

I was spectator
him did enough time to record

[night cloak]

@night cloak Update is rolling out and should be available for you within a few hours.

@coral maple Once you have the proof, you can submit. For you, you can report the player from their profile.

@night cloak Yes.

There's no exact time. It is rolling out.

[fading sluice]

..

My report

[coral maple]

system will not recognize because he is using a different account to spectat himself I don't think it's gonna help I just know that because new update The hackers are full force😭

[woven atlas]

@coral maple

[coral maple]

I think you should make a channel for known hackers

[woven atlas]

0.16 update ^^^

[coral maple]

Yes I'm very happy about that

[fading sluice]

but where the new DBS?

[night cloak]

@fading sluice In future updates.

[timber meadow]

I need some help

Theirs a player

With id 5663724045

Using paid hacks like ESP and Speed

[polar marsh]

@timber meadow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[timber meadow]

Am sad😔

Hackers are free

No report is working for him

[night cloak]

@timber meadow If you have proof of them cheating, specially their gameplay screen recorded footage, use this link to report: http://bit.ly/report-pubgm-cheaters.

[tough blaze]

@ @timber meadow...You are right bro... 5663724045 this I'd is new.. And doing hacks... PUBG mobile still earning money from hackers... By selling hacks... We can't do anything.....

[timber meadow]

See i knew it

🙂

[oak rock]

What's new other than snow in new update

[storm willow]

It’s in patch notes #news r ingame Banner

[oak rock]

They should fix voice glitches its still giving trouble

[storm willow]

Yeah but I rarely have those issue

[polar marsh]

@glossy orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Can't open friends list after i updated the game, any solution?

[cosmic gazelle]

Server came back to early this time, the time has been reduced or what? And when update is coming?

[storm willow]

Update is slowly rolling out

[cosmic gazelle]

@storm willow oh so its coming today only?I thought it'll come tomorrow

[storm willow]

I got one on AppStore

[cosmic gazelle]

Great,thanks

[storm willow]

Yw

it will be released slowly doesn’t matter which country

Some of my friends dint get yet lol

[magic viper]

I have 3 days trying to open them and it doesn't let me buguea

[cosmic gazelle]

I loved the feature which detects an enemy in Brdm..same should be there in solo and duo mode in all vehicle

[onyx briar]

@cosmic gazelle what feature?

is that a thing?

[olive isle]

@magic viper tag mods

[cosmic gazelle]

@onyx briar yes,this one

[onyx briar]

@cosmic gazelle i dont like that feature

me being the a common theft of it

[cosmic gazelle]

You want enemies to seat in your car or do you want to seat in enemy's car?its teamup

[onyx briar]

but like i like rushing a brdm and suddenly sit in and enemy can do nothing bout it

[cosmic gazelle]

I see,but this is there to stop teaming up, I would love this feature in All Vehicles in Solo and Duo as people usually team up a lot in this modes

[onyx briar]

@cosmic gazelle its not for there to stop cross teamers its due to massive complains of enemy stealing suddenly sits in and you can do nothing except for blowing it up

[cosmic gazelle]

Owke but this could be implemented to stop teaming up

[echo jetty]

Anyone else's friendlist not opening after the update?

[broken sierra]

Hey umm... I can't get into lobby in any mode, it just keeps on loading. Only faced this today. (I don't think its device fault cause i can play pubg on smooth extreme.)
Any solution for this.

[onyx briar]

i cant even get the update lol @echo jetty @broken sierra

[echo jetty]

XD I

[broken sierra]

Yeah no update for me either

[onyx briar]

@cosmic gazelle is it hard to find multiple vehicles? that wont help stopping cross teammers

[cosmic gazelle]

But this is much better as people usually seat in same car, 1 drives and another shoots so it could be helpful in chade scenarios

Chase*

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[cosmic gazelle]

Okk

[onyx briar]

k

[broken sierra]

Oi gunslinger, you know any fix for my issue?

[coarse lion]

I am getting update in playstore of size 1.5 gb

Wasn't it an in game update?

[night cloak]

any emu player who got update?

[normal fulcrum]

@coarse lion Your device needs more files than usual. Update size vary for different devices. Try updating it through play store and see how it goes

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

[coarse lion]

Sorry I didn't get that.I should get in game update right?

[normal fulcrum]

@coarse lion If you're getting an update in play store than it is possible your device requires new files to run new features of the game

[solemn oxide]

When click on pubg in playstore the update option came and then disappears in 1 seconds..why?

[broken ravine]

#questions email

[maiden salmon]

Still no update 🤦🏻‍♂️

[lyric laurel]

Same here

But I know im in a different region and its already the 11th for some people so i can be patient

[normal fulcrum]

@solemn oxide Must be a play store bug. Try updating your app

[night cloak]

Why do we have to download everything to play this game now

They literally killed the game with this alone.

[normal fulcrum]

Update takes time to reach everyone. This world is a big place

[night cloak]

I have the update.

[normal fulcrum]

@night cloak Due to new features introduced with this update

[night cloak]

Excitment reaource pack what does that entail

It wasn't in patch notes.

[muted cipher]

I didnt got the update

[solemn oxide]

@night cloak yes it sucks

[muted cipher]

Is it delayed?

[normal fulcrum]

@night cloak Not sure. Must be related to ornaments

@muted cipher Update takes time to reach everyone. Have patience

[night cloak]

Game is so laggy now can't even play

iPad pro

Come on

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

I'm good. I just wont invest anymore money.

[stark moss]

Hello, i just bought erangel pack from playstore before updating pubg. I don't know what's erangel pack. Please help

[tough blaze]

@ @night cloak Right bro.... pubgm only focusing on making new outfits skins only.... They earn money from both side.... From Players side and also from hackers side....

[stark moss]

I can add a screenshot

[normal fulcrum]

@stark moss Bought? As in purchase?

[storm willow]

So new tdm allows all gun?

And I don’t see weapon n bullets in table 🤔

The tables are empty in tdm warehouse

[spice flint]

@storm willowdid u get the update??

[storm willow]

Yeah

[normal fulcrum]

@storm willow You have to select guns in loadout before entering match

[spice flint]

@storm willowi did not revive why??

[storm willow]

@normal fulcrum yeah I did but got no secondary gun. Also only 30 ammo

gotta kill an enemy to get more ammo

Is this going to be new game play?

[night cloak]

You bought a pack? @stark moss

[normal fulcrum]

@stark moss It will give you a limited time item. I got Miramar Pack and it gave me circus backpack for 15 days

It is a reward for using Google Play Redeem Code

[spice flint]

@lime juniper help me

[normal fulcrum]

@spice flint What's the issue?

[muted cipher]

Update is in playstore or in-game

[spice flint]

@normal fulcrum i did not that the update still

why ??@normal fulcrum

[normal fulcrum]

It takes time for update to reach everyone. Have patience

[spice flint]

ok @normal fulcrum thank u

[muted cipher]

I didnt got my answer😕😕

[spice flint]

@normal fulcrum I taught i would not get the update

[thick pier]

@normal fulcrum is it in-game update?

[normal fulcrum]

@spice flint *thought
Every one will get the update

@muted cipher Not sure. Even I didn't get update yet

[muted cipher]

Ok

[tacit dust]

There is no classic crate

[strange lantern]

when will i get update?

[thick pier]

jinthompson?

[strange lantern]

im in asia btw

[normal fulcrum]

@thick pier Thomson. And please check my answer above

[normal fulcrum]

@strange lantern Have patience. Everyone will get update soon

[unreal trench]

Help

[normal fulcrum]

@unreal trench Update your play store

[livid blaze]

Soon brother..
I got update in my Primary phone but not yet in my gaming phone.. still waiting..
but everyone wil get it soon

[thick pier]

✨ty @normal fulcrum

[livid blaze]

@normal fulcrum can u send me your dp??

[spice flint]

@normal fulcrum how big the update is ??

[unreal trench]

@normal fulcrum is up to date

[livid blaze]

@spice flint 697 mb

[normal fulcrum]

@livid blaze Sorry but that's a copyright image and can be shared with few people only

[spice flint]

@livid blaze really

[livid blaze]

@normal fulcrum 😂😂😂

[normal fulcrum]

@spice flint Update size vary for each device

[livid blaze]

@spice flint yes i got it in my one phone.. it is 697 mb but will see how big is in second phone

[shy sun]

5405922911 plz support uc

[normal fulcrum]

@shy sun What's the issue?

[livid blaze]

Get lost man

[normal fulcrum]

@livid blaze Uh. Please don't be harsh with others

[livid blaze]

😂😂 give him uc

[shy sun]

Plz Uc send me plz My I’d 5405922911

[storm willow]

he wished him to get lost in uc lol

[shy sun]

M416 update karne hey

[livid blaze]

@shy sun hey get out from here its not your donation channel

[normal fulcrum]

@shy sun Don't ask for UC donation

And don't use any other language aside English on this channel

@livid blaze #pubg-mobile

[livid blaze]

Ok

[lean zephyr]

@shy sun you not aloud here

[stark moss]

@normal fulcrum thank you

[livid blaze]

He dont know how to use m4 and wants to upgrade it.. 😂

[supple venture]

Where can i find the update notes?

[night cloak]

Ey be nice

[livid blaze]

@supple venture in #news

[supple venture]

Thanks @night cloak @livid blaze

[livid blaze]

😂😂😂

For this beggers😂

@night cloak

[night cloak]

Are you done making fun of him

[tough blaze]

@ @shy sun...ask your parents for UC.... Don't act like a Beggar.... Otherwise you really transform into a beggar

[normal fulcrum]

@livid blaze Don't use explicit usernames as it violates guidelines of this server

@night cloak Move to #chat if ypu don't need any support

[livid blaze]

@normal fulcrum no worry i dont care 😂😂
Enjoying whatever username i got..

[normal fulcrum]

@livid blaze Than you will not get another nickname or nickname won't be removed

[night cloak]

Can pubg mobile devs add better optimization

[normal fulcrum]

Now move to #chat if you don't require any more support regarding the game

[livid blaze]

@normal fulcrum this is my secondary id, no worry.. primary id is for my server...

[night cloak]

Is the update coming to in game or play store?

[normal fulcrum]

@night cloak Most probably on Play Store

[night cloak]

thq

[livid blaze]

@night cloak playstore about 700 mb for androids

[normal fulcrum]

@night cloak You can always report issues in #555492558428700682 or in game so they can fix the issue

[night cloak]

i see thx again, @livid blaze @normal fulcrum

Ok @normal fulcrum have a great day man

[normal fulcrum]

@night cloak If you launch the game, you will get details of update on a pop up on start screen

[livid blaze]

@night cloak u can check #media for some confirmations..

[night cloak]

I didn't get the update till now why😭😭

My pack will expire at 7pm

[normal fulcrum]

@night cloak It will reach you soon. Have some patience

[night cloak]

i just opened game and i got no update :(

cool i will look into it.

Playstore or ingame update?

[normal fulcrum]

@night cloak Update information. Not update

[livid blaze]

@night cloak u will get it by the end of the day (UTC)

[night cloak]

oh i see

Whetr do you buy the snow Erangel pack

[livid blaze]

@night cloak play store.. check on #media

[icy carbon]

My screen after update

[zenith pilot]

Hey I install the patch of snow erangel but every time I tried to lunch the game, when he's charging (with the picture of the Jeep in the snow) my game is closing automatically. That's normal? Can I do something? I install the patch on the play store. 🤔

[tough blaze]

@ @night cloak...i think you are a donkey that's why

[storm flume]

Hello, @icy carbon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[normal fulcrum]

@tough blaze Don't mock anyone here. Move to #chat if you don't require any support

@zenith pilot Must be a bug. Have your tried client repair?

[zenith pilot]

@normal fulcrum I can't the game stops before the main menu

[normal fulcrum]

@zenith pilot Device? Region?

[zenith pilot]

During the loading

I'm from France and I have the xiaomi mi mix 2

[onyx briar]

i havent get the update

a lot of my friends got the update

wheres mine

[zenith pilot]

You will have soon @onyx briar 😁 on play store

Because it's under deployment

[normal fulcrum]

@zenith pilot Can you try and reinstall thr game?

[zenith pilot]

I will @normal fulcrum I think it's the only solution too but after it take a lot of time so I check first here to see another solution thanks to help me I'm gonna do that 😄

[soft tusk]

update release in india

[kind bridge]

need help i can't downloaad pubg in my pc

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @kind bridge.

[normal fulcrum]

@soft tusk It will be available for everyone soon

[soft tusk]

update is out now in india

[dry trellis]

What!! Then why didn't I get it??

[royal bluff]

Hi I forgot my Facebook and I want to delete it or find the username that I used for my pubg what should I do?

[storm willow]

It depends on region and character iD, you ll get it slowly @dry trellis

[normal fulcrum]

@royal bluff Contact Facebook support. Account once linked cannot be removed or replaced

[dry trellis]

@storm willow no it doesn't, It depends on device

[storm willow]

Well if you know more then help yourself 🙂

[royal bluff]

@normal fulcrum I cant even see which Facebook did I use for my game because when I see it I can find the password for it.

[normal fulcrum]

@royal bluff I'm sorry but we cannot help you with it. You can check subpoint 2.8 in #faq for information

[coral maple]

What do I do with someone who is livestreaming hax?

[storm flume]

Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[royal bluff]

@normal fulcrum thanks

[coral maple]

It's a YouTube channel how do I report

[normal fulcrum]

Follow Machete

[storm willow]

Read those link, you can attach video proof

[coral maple]

This person is selling hacks and live streaming I don't have his ID

[normal fulcrum]

@coral maple You can share the link to in game customer support or on Official Twitter handle

[coral maple]

Okay thanks

What is the Twitter?

[queen cypress]

My game keeps closing during the loading screen. How can I fix it?

[normal fulcrum]

@queen cypress Have tried reinstalling the game?

[queen cypress]

Yes I have

[velvet vault]

Is ultra hd sound beneficial for gameplay? Should I stick with hd or change it to ultra?

[normal fulcrum]

@coral maple You can search for Pubg Mobile on twitter and you will get their account

[coral maple]

Okay

[normal fulcrum]

@velvet vault It totally depends on you. Ultra HD will take it's toll. If your device isn't power enough (SD 855 or higher), then you might face frame drops. Battery consumption will increase too

[outer turret]

can't login to my pubg account using Facebook. Help!

[woven atlas]

@outer turret wait for a while and then try again.

[velvet vault]

Yeah i am running 855 but I wanted to know if we can better locate enemies using ultra sound. If not I will stick to the old one

[slender sand]

Is the update still rolling out? Quite a few of my friends have it but i dont yet

[normal fulcrum]

@outer turret Remove access from your Facebook security settings and log in again

[outer turret]

i checked my "apps and website" setting in the Facebook. This is shown.

[woven atlas]

@slender sand U will get the update in a couple of hours

[coral maple]

Can u help

[normal fulcrum]

@slender sand It will be available soon

[outer turret]

so.. i can relogin into my main acc by removing it? @normal fulcrum

[slender sand]

@normal fulcrum thank you. Appreciate it

[coral maple]

I have the link

[normal fulcrum]

@velvet vault I haven't tried it completely. But it provides you higher quality and crispy sound and have some additional sound like bullet shell drop sound on bolt action rifles. Not aure about footsteps

[outer turret]

can i login to my main account if i remove access from Facebook security settings?

[normal fulcrum]

@outer turret Yes. It will ask to give access again

[outer turret]

okay

[river crane]

Why cant i open classic crates?

[woven atlas]

@river crane Update your game to get classic crates

[river crane]

Without updating you cant open classic?

[modern scaffold]

Is there a way to update pubg on the website

[woven atlas]

@river crane for now nope

[outer turret]

i tried... it shows the same problem @JinThomson#7214

[woven atlas]

@modern scaffoldon the official website irs still 0.15 version

[coral maple]

Help me put this to a stop!

[storm flume]

Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[whole pilot]

@modern scaffold please refresh your play store to get update

[outer turret]

After removing.. @normal fulcrum

[normal fulcrum]

That's new. Never happened with me

[modern scaffold]

@pika pi#3892 what do you mean by that

[normal fulcrum]

I'll forward the issue @outer turret

[night cloak]

Iam not able to use ultrasound in pubg why??

[normal fulcrum]

@modern scaffold Update play store to latest version

@night cloak It will be available for supported devices only

[modern scaffold]

@normal fulcrum It is

[night cloak]

@normal fulcrum which are the supported devices

[normal fulcrum]

@night cloak High end devices. Like sd 845, 855 and 855+, sd 730 and above, Exynos 9800 series and all

[night cloak]

Then why it is showing it will be available in future for your device

[normal fulcrum]

@night cloak It might be available in future. If they can make it work without affecting the game

[night cloak]

Ok thanks

[sand elm]

Can anyone provide the full changelog of the latest update?

[normal fulcrum]

@sand elm #news

[raven wadi]

Its keep downloading

What to do?

[normal fulcrum]

@raven wadi Force stop. Clear all data of play store. Update it to latest version if not updated. Try again

[oak tartan]

Is the snowboard thing a rare thing?

[night crypt]

how do i enable auto buffering, couldnt find anywhere

[woven atlas]

@oak tartan nope. Once u get snow mode u can use the snowboard

[night cloak]

Y

[oak tartan]

Snow mode? Where the heck

I’m confused

Do u download or something

[normal fulcrum]

@night cloak You need atleast 1.5gb free on your device storage to update the game

[thorny dirge]

I can't find auto buffering in-game

[sonic dew]

What’s the difference between rage gear tdm and pickup?

[onyx cairn]

@sonic dew
Kill points - tdm
Pick up points - pickup

[sonic dew]

There is a new achievement mission .... must complete in single game? Or multiple games?

[woven atlas]

@sonic dew if your talking about rage gear achievements. Those can be completed in different matches

[normal fulcrum]

@thorny dirge I guess that's enabled by default. Not sure. Have to check

[sonic dew]

Yes I’m talking abut rage gear achievement

[oak tartan]

How do u get Winter mode

[woven atlas]

@oak tartan Its random..keep on playing classic matches u get it

[oak tartan]

Oh

[keen crater]

Whats this auto buffering feature?, Is it to show the fps while ingame?

[vivid field]

How can i update within the game @spring void

@woven atlas

[woven atlas]

@vivid field You have to update through playstore

[vivid field]

Playstore Give error after 100%

Or it starts over downloading @woven atlas

[tiny minnow]

Im getting other servers by every matching from yesterday

even i live in india

with wifi im getting indo lobby

[woven atlas]

@vivid field If its over downloading, its just downloading the entire game again thats it. You can let it over download or just uninstall and reinstall the game

[vivid field]

Okay

[tiny minnow]

And if im on mobile data im getting my indian lobby

can someone help me out with this?..

@woven atlas bro?? Please help me..

[woven atlas]

@tiny minnow No idea about it. I get into indo lobby i just play the match

[tiny minnow]

Bro but it started from yesterday im getting bangladesh lobby idk why...

[kindred zephyr]

Please someone help me game update is overusing the data

Can anyone help me please

[spring void]

What do you mean by overusing?

[kindred zephyr]

It is showing 100% done but then again it keeps on downloading

[woven atlas]

@kindred zephyr If its exceeding than 700 mb its just that the playstore is downloading the entire app. U can either continue it or just uninstall and reinstall the game

[kindred zephyr]

@woven atlasbut it is showing only 600 something mb?

[woven atlas]

@kindred zephyr its the problem of playstore on some devices . So allowing it to continue or uninstalling and reinstalling should help

[kindred zephyr]

@woven atlaswill the uninstall lead to deletion of the resourse pack already downloaded ?

[woven atlas]

@kindred zephyr Yes

[kindred zephyr]

@woven atlasor if i wait will the problem be solved

[woven atlas]

@kindred zephyr The problem shpuld get fixed after a couple of hours...if not you have to uinstall and reinstall or let it exceed 100%

[tiny minnow]

@spring void can you help me with that... I sended an issue up their

[kindred zephyr]

@woven atlasso if I wait couple of hours I can download the update for 600mb is that what you were saying?

[woven atlas]

@kindred zephyr Yea. ..

[kindred zephyr]

@woven atlasok tnx for the response

[tiny minnow]

@woven atlasbro what the heck is wrong with pubg im not getting my indian lobby... While entering the match in lobby i see other country players and i face high ping...

[spring void]

@tiny minnow you automatically get the lobby with lowest ping

[tiny minnow]

Normally i play on 20 ping but from yesterday after this problem im facing 200 ping

@spring void im not getting bro in ss you can see bangladesh players

i live in india 🤷🏻

[spring void]

Set langauge to hindi and then check

[tiny minnow]

And when im on mobile data i automatically get my indian lobby

Why im facing this issue on my wifi sir @spring void

@spring void im the guy pm you yesterday for this reason

From yesterday morning im facing the problem

[normal fulcrum]

@tiny minnow Are you using any vpn or dns changer?

[tiny minnow]

None of them bro @normal fulcrum

To play on indian lobby im switching to my mobile data

then i switch my wifi after entering the lobby

[normal fulcrum]

Which country have ypu selected in game settings?

[sonic dew]

How to complete total number of items used?

[tiny minnow]

india ofc..

[normal fulcrum]

@tiny minnow Ok so you're not getting Indian lobby when you're on wifi

Right?

[tiny minnow]

Yeah

[normal fulcrum]

You just said you use Mobile data to enter in Indian lobby and than you switch your data to wifi to play game

[woven atlas]

@sonic dew during rage gear collect crates. ...use them some have mine ,smoke,shield etc

[tiny minnow]

Sorry i mis read

yeah bro on wifi...

[normal fulcrum]

So that means something is wrong with your wifi

[sonic dew]

Cool

[normal fulcrum]

Contact your isp and ask them to configure dns on your router

[tiny minnow]

@normal fulcrumwhat can i do sir?

[sonic dew]

Thanks @woven atlas

[tiny minnow]

mmmm ok sir.. @normal fulcrum

thanks for your time

[molten pier]

It's not showing the msg when someone leave game in lobby

[normal fulcrum]

@molten pier #old

[spice flint]

it stuck here bro @normal fulcrum

[cerulean zinc]

@spice flint wait for a few minutes,

Or try to download again

[spice flint]

@cerulean zinc i dont have enough net bro

[cerulean zinc]

@normal fulcrum sir pls help him sir

[normal fulcrum]

@spice flint If it is stopped at 100%, than wait for it. It's processing files

[cerulean zinc]

Yep

[normal fulcrum]

Installation should start soon

[cerulean zinc]

I said the same 😭

[spice flint]

@normal fulcrum I get 3gb per day 1.5 gb finished because of this.why?

[cerulean zinc]

Coz installation consumes data as well @spice flint

[spice flint]

@cerulean zinc how much ??

[cerulean zinc]

Depends

[spice flint]

pls let me know

[cerulean zinc]

How big the file is or how fast ur net is -_-

[slender swift]

when will the update become available for the emulator

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @slender swift.

[cerulean zinc]

OwO

[normal fulcrum]

@spice flint Best is to uninstall older version and reinstall newer version. This will clear most of the bugs of downloading and in game as well

[cerulean zinc]

OwO it’s not ingame update? @normal fulcrum

[spice flint]

@normal fulcrumk then how much data it need??

[cerulean zinc]

I told u it depends bro @spice flint

He ain’t a data expert 😂

[spice flint]

@cerulean zinc ok

[normal fulcrum]

@spice flint For fresh download? Better use wifi. Coz it will download everything from scratch

[cerulean zinc]

[normal fulcrum]

Somewhere around 3 to 4 gb to download everything

[spice flint]

@normal fulcrumok thanks bro

[mighty chasm]

Hey

[valid spoke]

#bug

[topaz hearth]

Game automatically closes after checking updates screen. Any solution??

[onyx cairn]

just clear cache and reboot the game

[topaz hearth]

@onyx cairn tried not working

[onyx cairn]

Did you update via App Store/Google Play?

[topaz hearth]

Google play

[forest blade]

@onyx cairn the update size is 600mb something but it download 1.6gb why??

[velvet vault]

New tdm is too bad

Loadout and things spoiled it

[onyx cairn]

Move to settings -> apps -> storage -> cache.
@topaz hearth

[night cloak]

New TDM is Too Complicated

[sweet cedar]

In my opinion loadout was a needed features

[onyx cairn]

@forest blade
Maybe your device doesn't support direct injection for UE4, which Android version do you have?

Thanks for the feedback. But it has a better place in #old @sweet cedar @night cloak @velvet vault

[topaz hearth]

@onyx cairn I have already cleared the cache and tried. Even reboot my phone, stills it's not fixed

[onyx cairn]

Usually it's fixed with this easy steps. Which device are you using?

[topaz hearth]

Poco F1. Android 9

Needs a In-game update to fix this.

[coarse lion]

(This is old issue but I observed now)I have seen many people having bonus rewards option next to crew challenge but I have bonus challenge option .What's the issue?

[austere storm]

Sir plz help me

I m in trouble

[vital moss]

rpg only tdm

[night cloak]

@coarse lion Bonus Rewards is only available in India.

@austere storm Aloha! How can I help you?

[polar marsh]

@austere storm:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[coarse lion]

I am from india @night cloak

Even region is also set to india

The problem is I never got bonus rewards option ever

[night cloak]

@coarse lion And it's available for a limited time every week.

[coarse lion]

All time it's bonus challenge only

[night cloak]

You might find it in a few days.

[hollow rune]

They keep closing my chat when i try and give them details for claiming back my account

@night cloak any help?

They keep closing my case when I have all the right details to true revoke the social media account that’s hacked

[olive isle]

@night cloak how to play snow erangel

[spring void]

@olive isle you will randomly get it within the matches

[olive isle]

@spring void thanks bro

[tough blaze]

@ @hollow rune...i know bro... You never get it back.... I told you already

[spring void]

@hollow rune keep contacting them we cant help you with this matter here

[hollow rune]

Everyone else tries to help me only you say you can’t... @spring void

[night cloak]

@hollow rune That means they got the information. They will process the information and revoke the social media account you asked them to revoke. Closing conversation is important, as you could mistakenly send a ton of reminder messages to them and the main messages would get lost there. Now, all you need to do is wait.

And remember, revoking social media account will only prevent the other person (hacker) from logging into your account. It won't remove the social media from your game.

[lean zephyr]

My game is to much laging what can I do

After update

[night cloak]

@lean zephyr Device info and game version number please.

[lean zephyr]

Vivo v12

0.16.0

[night cloak]

Is it the V12 pro?

[lean zephyr]

0.16.011464

[scenic brook]

Lol left pick

Peek*

[night cloak]

@lean zephyr If it was fine just before the update, then just expect some hotfixes coming. These hotfixes are 1-10MB, and should fix the issues.

@scenic brook Aloha! How can I help you?

[lean zephyr]

@night cloak it's ViVo V12

[sweet cedar]

@onyx cairn thank you sir, I write that in the channel that you indicated.

[night cloak]

Any idea when the update will hit the Korea App Store?

Gotchu.

@night cloak No info. Open the game and see the info there. Does it say, it is coming today?

[onyx cairn]

I have to thank you. Please contact us everytime you need help. @sweet cedar

[lean zephyr]

@night cloak yes is just before they updated

[night cloak]

Then just expect some hotfixes.

[sweet cedar]

Thank you for your efforts.

[lean zephyr]

Ok

[night cloak]

@night cloak it said it would be today but I haven’t gotten the update, was just wondering if there was a separate release date for Korean version. If not I’ll just wait. thank you

[modern scaffold]

My game wont work

[night cloak]

@night cloak Oh, then you should get it before the day ends. They don't specify a time because once they submit the update on Google Store, it goes out of their control. Only Google's server decides who gets it when.

[modern scaffold]

My game keeps crashing

[night cloak]

@modern scaffold Restart the phone and then open the game.

[modern scaffold]

Okay

[sweet sail]

Any Moderator here ?

[night cloak]

@sweet sail Yes?

[sweet sail]

@night cloak i have purchased the pitch master helmet month ago but I'm not able to equip that

[night cloak]

@sweet sail That helmet is bugged. It was reported, hopefully it will be fixed soon. No ETA when.

[sweet sail]

I talked to customer service that I'm not able to able equip that and it shows unusable on this server. They told me that lucky shop items are only equiped in the selected countries like India Bangladesh Nepal etc

[modern scaffold]

It still keeps crashing

[night cloak]

@sweet sail Yes, if you got to buy the item, then I assume you probably live in one of those countries.

Maybe he used a VPN?

@modern scaffold What's your device info?

[sweet sail]

@night cloak yeah i do live but still helmet is unusable

[night cloak]

The helmet is bugged as I heard.

[sweet sail]

@night cloak it is bugged from 1.5 months and still they dont fix that .

it would be great if they pay back my uc

[night cloak]

@sweet sail Items are non-refundable. But you can try contacting customer support.

[modern scaffold]

@hope#1234 Samsung a70

[night cloak]

@modern scaffold Is it crashing during the first loading screen or during mid game match?

[chilly heron]

The red gift icon does not disappear from my RP button even when I have nothing to claim

[lofty trail]

@grizzled lark what is the size of the update for iOS

[grizzled lark]

Lemme check, @lofty trail!

[lofty trail]

@grizzled lark quick please if it's more than my worth then I'll get my friend's wifi to install it 😌

[solemn oxide]

Is that a bug i cannnot return to lobby when tdm match ends?

[grizzled lark]

Approximately 673mb for all, @lofty trail.

[lofty trail]

@grizzled lark approx 700 mb for ios too? Well thanks bro appreciated

[spring void]

@solemn oxide yes, you can report it or put in #old

[lofty trail]

I can afford that

[next basin]

i got only 200mb update on emulater,is it fine?@grizzled lark

[lofty trail]

@grizzled lark how to get augA3 in tdm 🤔

[grizzled lark]

Yes, @next basin, It depends on device, so yes, that's fine.

[next basin]

Thanks@grizzled lark

[grizzled lark]

Sorry, @lofty trail, I'm afraid that I haven't played it yet after the update, so I cannot say how to get it, maybe who has got it can tell you how they got it.

[night cloak]

The 200mb update was out yesterday on Gameloop, I have a doubt.

[modern scaffold]

@night cloak yes its crashing in the loading screen

[topaz hearth]

Game is crashing on opening screen. When's is the fix coming for this? @night cloak

[night cloak]

@modern scaffold For now, I'd suggest to reinstall the game. If the problem persists, get the 0.15.0 from pubgmobile.com and use that someday.

@topaz hearth ^^

[topaz hearth]

Seriously? I need to download more than 3gb of files If I reinstall it

[night cloak]

You will still need to download the resources once you open the game after update. If you do not wish to waste data, maybe wait until it gets fixed.

[topaz hearth]

Many are having the same problem. It needs a In-game update to fix that error. The game just closes at "compiling resources" screen.

[night cloak]

Hotfixes will be available, try reporting in #old.

[topaz hearth]

Reported when will the hotfix come?

[night cloak]

Nobody mentioned it is crashing at compiling resources. Thanks for the info.

Once they get it fixed for everyone, the hotfixes will start rolling out.

[topaz hearth]

Np. Hope it gets fixed asap and I can continue playing...

[spring tendon]

ski just work on which map?

[teal shale]

Anyone got update in apple app store? Using iPhone XR

[glass delta]

Watch this video

[spring tendon]

embed it

[night cloak]

@spring tendon Erangel.

[spring tendon]

really

dont lying dude

[night cloak]

@teal shale The update is out.

[teal shale]

Haven’t got yet any help @night cloak it’s appreciated

[night cloak]

@glass delta What's the video about?

[glass delta]

0 @night cloak yep

New update features

[night cloak]

@teal shale Sometimes due to App Store cache, it doesn't show up. Usually restarting iPhone fixes the issue.

[glass delta]

0.16.0 update unknown features

[teal shale]

I tried it but no help unfortunately

[night cloak]

@glass delta You do realise this is a support channel, right?

@teal shale May I know your region?

[glass delta]

@night cloak yep that's why sorry

[teal shale]

India @night cloak

[glass delta]

@teal shale what happened

[night cloak]

@teal shale Strange. It should be out in India by now, if not entire Asia. Maybe try waiting a few more minutes.

[teal shale]

Okay

@glass delta havent got update for my XR yet

[glass delta]

@teal shale go to official website of pubg mobile

[night cloak]

They are on iPhone*.

[glass delta]

@night cloak I have same

I know

[hollow rune]

@night cloak but I asked them to remove everything but my Facebook? So this guy should never have access now for any other account right

That’s what revoke means I assume

[teal shale]

And from website i will have to download the whole na

[night cloak]

What the hell is this why after every update we need to download resources pack?

Why pubg is wasting our data

[glass delta]

@teal shale no not whole update file only

[teal shale]

How @glass delta

[night cloak]

@hollow rune Idk what did you mean by everything. There's Facebook and the account of the one that compromised your account. Be sure to specify these instead of everything. It sometime create confuzzle!

[hollow rune]

Yeah I said to them I only needed my Facebook account left there

[glass delta]

@teal shale u know hindi

[hollow rune]

That should be fine I guess

[night cloak]

What the hell is this why after every update we need to download resources pack?

Why pubg is wasting our data

[teal shale]

No ninja i am from south india

[night cloak]

@night cloak Larger update size on Play Store would make the download unstable for majority. Resources pack is optional. You can decide not to download it.

[glass delta]

@teal shale. Oo

[night cloak]

@night cloak but i already downloaded it in previous update then why it is asking everytime

@night cloak Every update makes a refresh on older data, that is the reason.

😕just wastage of data

I am unable to open my friend list what is the issue please fix it

Most of the people can't open it

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@night cloak Can you report in #old with a screenshot?

Sure it's not only with me most of my friends can't some time it opens some time don't I tapes like 10 to 20 times

[tough blaze]

@ @hollow rune make new account bro.... Your account never get backed..... Don't waste the time of pubg customer care... It's your responsibility to take care of your account.... And please don't threat anyone...

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[regal python]

Hi @harsh anchor could you help me out, i wanted to promote a tournament

[rare scaffold]

@regal python please dont ping community members, also, go to #tournaments

[regal python]

@rare scaffold there it said missing permissions.

I tried promoting

[rare scaffold]

Try restarting discord

[regal python]

Ok restarted let me try now.

Still it said missing permissions,i have a discord link and an image in the message

@rare scaffold

[spring void]

@regal python you cant post image and discord link there

[regal python]

@spring void but without that they won't be able to register

Is it fine if i dm you and you post it.

[grand star]

Hello the frame drop did fixed for galaxy s10 plus exynos version?

[spring void]

Write in message that they need to dm you for it @regal python

[regal python]

Ok but what about image?

[spring void]

No, it cant be used

[grand star]

@spring void bro hey the frame drop did fixed for galaxy s10 plus exynos version?

O new update

[spring void]

Use #discord for discord related issues @regal python

@grand star i am not sure, please test it yourself

[grand star]

Sure when could send feedback?

Where *

[spring void]

Here

If it is about update then #old

[night cloak]

@grand star The problem is actually from Exynos side. The Exynos chipsets has a different thermal throttling design that reduces processor clock speed by significant margin after hitting its temperature limit.

[grand star]

@spring void thanks

@night cloak actually I don't have frame drop on other games like cod mobile fortnite and more just pubg

[night cloak]

The only way to fix it would be to remove the Extreme fps from game. If the game runs at 30-40fps, it won't get high temperature even after a longer game session.

[grand star]

On one ui 1,1 they fixed the hit

[night cloak]

PUBG Mobile needs more processing power than the two mentioned.

[grand star]

Right but its quite hard to get snapdragon version rip

Only uc and china

[night cloak]

Understandable, but that's an unfortunate.

[grand star]

Yeah

@night cloak @spring void thanks for help I appreciate 😍

[night cloak]

No problem!

[thin gyro]

Game is crashing after update

Plz solve it

We have customs

[night cloak]

@thin gyro Is it crashing at compiling resources?

[thin gyro]

No

At start screen

[livid blaze]

Even we cant exit From TDM-The Ruins automatically.. we have to do it manually

[thin gyro]

My game is not starting

At least u can play @livid blaze

[night cloak]

Can you tell exactly when? Tencent logo/connecting to server/compiling resources/after logging in.

[livid blaze]

@thin gyro wait devs will fix everything..just be patient

[thin gyro]

@night cloak at tencent logo

@livid blaze we have T1 customs

[livid blaze]

@thin gyro did u give permision of storage

[night cloak]

I see. Can you report in #old mentioning about the tencent logo?

[thin gyro]

Yes @night cloak i did that

[night cloak]

Great.

[thin gyro]

@night cloak but still I can't update as I can't go to updating

[night cloak]

@thin gyro Wait for a hotfix. ||I'm actually not sure how are you gonna get the hotfix if you stuck at loading screen.||

[thin gyro]

@night cloak that's the only problem

[night cloak]

@night cloak and @lunar vine please use #pubg-mobile

@thin gyro Let's see. You are not the only one facing it tho.

[thin gyro]

Ok

[night cloak]

Hey

Game Become To Choppy

After New Update

[sand path]

I'm not able to update ,the download goes beyond the 678 mb or whatever it is then after reaching around 750/678 it shows cannot update pubg mobile ...tried 3-4 times:/

[thin gyro]

Game crashes after showing tencent

[night cloak]

@sand path The update size is approximately 657MB. But, since the game was developed in UE4 engine, only certain device supports UE4 injection. Only those device can update the game with 657MB. Others will have to download the full game, which is around 1.95GB. So, for your case, it will stop at around 2 gigs.

[sand path]

I have galaxy Note 9 :/

Probably a play store bug

[limpid silo]

How to report a hacker who is live-streaming right now

[sand path]

This then it fails

[night cloak]

@sand path It's not a bug. I'm not sure if Note9 has UE4 support or not.

@limpid silo http://bit.ly/report-pubgm-cheaters

[limpid silo]

Will he ban or it is just a formality?

[sand path]

@night cloak the previous updates were fine with ue4 injections ...I'll keep trying anyways

[night cloak]

@limpid silo If they are cheating and not restreaming from an old stream, they sure will get the hammer.

[craggy blade]

The war Mode has miramar and Sanhok maps too?

[night cloak]

@sand path Oww!

[craggy blade]

Huh?

[limpid silo]

I dont his userid as he is livestreaming

[night cloak]

@craggy blade Looks like.

[thin gyro]

@night cloak should I reinstall the game

[astral flint]

Can anyone help me in updating pubg vng version

[craggy blade]

@night cloak But I never ever get these maps expect Erangle?

[night cloak]

@limpid silo Try watching through old videos, you should find their IGN. Use the IGN to find their ID.

[craggy blade]

War mode in miramar and Sanhok

[night cloak]

@thin gyro It is an option, you can try.

[craggy blade]

[astral flint]

How to update pubg vn version????

[night cloak]

@craggy blade No info atm.

[craggy blade]

@night cloak ALR

[sand path]

Found a fix lel...just uninstall entire game and download from the beginning 🤪

[night cloak]

@astral flint It should arrive in App store once it is out. Keep an eye on it.

@sand path Were you unable to update the game as well?

[sand path]

Yeah it showed this

[night cloak]

Oww 😓

i have my google play account but i cant connect to it after the update please help

[glacial shale]

So you can't prime nades anymore?

[cosmic vessel]

Will the game get optimized for Redmi Note 8

It can only go balanced medium

[night cloak]

@cosmic vessel SD665 will be optimised in future, yeah.

[thin gyro]

@ @night cloak reinstallation not working

[raw herald]

In the patch note i read that we can now show fps how ?

[cosmic vessel]

Okay thanks finally someone answered my question

[tacit gust]

Dear Support
Could please someone clarify the situation.
Custom rooms have 2 spots left after update to v.16 and I could not find a way to add the spots. Is there a way to add spectator spots? We use them for our teams trainings, referee, gameplay recordings and streamers.

[night cloak]

@thin gyro Then, unfortunately, waiting is the only option. Meanwhile, you can try installing the 0.15 version until a hotfix arrives in the newer 0.16 version.

[thin gyro]

But how will I update the hotfix

[night cloak]

Similar situation happened almost a year ago. They pushed the update in play store instead.

It was with 0.6 I guess.

[void pine]

My phone doesn't anymore detect lag when enemy is approaching ( nearly 350m) . But my friends still can. What might be the reason?

[night cloak]

Device. It's more common in mid range devices, compared to flagships.

[void pine]

Mine use to detect lags earlier. But don't know what happened now

I'm using POCO F1. Midrange flagship killer

[night cloak]

@raw herald To be able to view frame rates in combat, enable auto-buffering feature in Settings.

[topaz hearth]

@void pine That's better. Why do u want lags??

[void pine]

So that i know someone is approaching

[raw herald]

@night cloak can you send ss of where i can find this option ?

Legal hacks lol @void pine

[night cloak]

@void pine It is a flagship device. And, sometimes flagship devices can see the lags too due to optimisation, but they usually gets fixed super quickly.

[raw herald]

I searched the whole settings and couldn’t find it

[wet wing]

My friend looted my air drop, and i killed him by grenade, is this illegal?

[void pine]

@night cloak ok i guess some software update fixed it

[tacit gust]

@wet wing of course not

[raw herald]

Yes you can’t do that @wet wing

[craggy blade]

I'm a claw player and now I can't access the fire button.

[night cloak]

@thin gyro A 7MB hotfix is available now, you can try if you want.

[thin gyro]

In play store

????

[topaz hearth]

Where??

[night cloak]

I'll gather more details.

[void pine]

@craggy blade enable left fire button from settings

Oh it's there. Need some adjustments

[craggy blade]

@void pine Dumb!!! I'm a claw player and the teammate name icon appears at the spot of my fire button and now I can't access it.

[sand path]

Ummm shift the teammate name icon?

[night cloak]

@wet wing That's not illegal but since your teammate was hurt because if your behaviour, they'll be able to freeze your actions.

[topaz hearth]

@craggy blade Just enable 2nd fire button and place it on left side of the teamnames

[craggy blade]

@topaz hearth Left side of teammate?

[void pine]

@craggy blade Sir I'm gonna ask you to take back that and apologize for your language

[tacit gust]

Who can provide me with support regarding game functionality

[thin gyro]

@night cloak plz give me a link of hotfix

[craggy blade]

@void pine Fine

[topaz hearth]

@craggy blade left side of teammate name icon

[night cloak]

@thin gyro Unfortunately, it looks like it is in game.

[vital hinge]

Hi

[craggy blade]

@topaz hearth Are you seeing any space on the left side of my teammates icon?

[topaz hearth]

I haven't received it

[slow echo]

usually the admins put wats in the new update here in this channel. where is it ??

[topaz hearth]

@craggy blade hell yeah. Theres a lot of space

[night cloak]

You can find patchnote in #news, @slow echo.

[thin gyro]

@night cloak so how will I update

[craggy blade]

@topaz hearth Don't joke with me right now kid

[frosty bobcat]

stuck on loading screen , my internet is all fine

[night cloak]

@thin gyro Nevermind my mention, better with 0.15 for now.

[slow echo]

k thank you @night cloak

[night cloak]

i cant connect to my google play account after the new update

[topaz hearth]

Not jkng @craggy blade

[night cloak]

@frosty bobcat Is it showing compiling resources?

[frosty bobcat]

pubg app is not using any internet

[thin gyro]

@night cloak i can't

[frosty bobcat]

no not showing that , actually game is not loading

[night cloak]

@night cloak What does it show?

it says invalid

[thin gyro]

My net pack is about to end

[earnest steeple]

Where download pubg update?

[night cloak]

Can I get a screenshot? @night cloak

[topaz hearth]

@frosty bobcat It closes the game after the loadinng screen?

[night cloak]

@thin gyro Then for now waiting is the only option.

@earnest steeple App store/play store.

[frosty bobcat]

@topaz hearth no , is it just loading and not using any data , internet speed is 0 while this process

[topaz hearth]

@thin gyro I am regreting too for updating

[frosty bobcat]

but my internet is all ok , i check it twice

[night cloak]

@frosty bobcat Can I get a screenshot?

[earnest steeple]

Ok

[frosty bobcat]

ok

[thin gyro]

@topaz hearth can't u even play

[topaz hearth]

No

[thin gyro]

This game is dead #rippubgm

[night cloak]

@hope#1234 lemme try

[naive crystal]

Is the update out for emulater

[paper saddle]

Hello

After new update when I was playing tdm warehouse my control layout was changed

[thin gyro]

@night cloak can they send the update to play store

[paper saddle]

Other controls are coming not my controls why this happen tell me

[night cloak]

@thin gyro They will if majority are facing.

@paper saddle Go to controls settings and tap on copy controls from classic which is located at the top.

[split fern]

When release erangel 2.0?

[night cloak]

@split fern Later next year.

[split fern]

Means 2020 December @night cloak

[night cloak]

It could be December or even earlier.

[split fern]

This December or 2020 December 🤷‍♂️ @night cloak

[night cloak]

@split fern Anytime next year, 2020.

[tacit gust]

Dear Support or someone who knows
Could you please clarify the situation.
Custom rooms have 2 spots left after update to v.16 and I could not find a way to add new spots. Is there a way to add those spots? We use them for our teams trainings, referee, gameplay recordings and streamers.

[torpid geyser]

Where is the fps counter shown? There is a changelog in the game(point 14), but I haven't found it in the game

[night cloak]

@torpid geyser It looks like the settings isn't available atm.

[torpid geyser]

@night cloak When will it be available?

[night cloak]

No ETA.

[thin gyro]

@night cloak plz say the Devs to upload it on play store

[paper saddle]

@night cloak I already select controls but when start tdm new controls coming

[night cloak]

No direct communication with developers, unfortunately, and be patient.

@paper saddle Did you copy the controls over?

[paper saddle]

Ya I select my 2nd layout but they r not applying in tdm @night cloak

[night cloak]

@paper saddle Can I see a screenshot of the tdm layout you're modifying?

[paper saddle]

@night cloak wait

[night cloak]

I kinda think you are editing the wrong controls, I hope the screenshot will kill the confuzzles.

[coarse lion]

@night cloak do you remember about the bonus rewards i said few hours before?

[night cloak]

Yes.

[coarse lion]

Well when I logged in from emulator it's showing but when I log in from mobile it's not showing

[night cloak]

Is your emulator version on 0.16?

[coarse lion]

Yes

[night cloak]

That's strange.

[coarse lion]

I just tried from both .Mobile and emulator few minutes before

[night cloak]

Unfortunately, I can't check for you since I don't have any of the options.

[hardy void]

Still no update on my phone 🙄

[marsh ingot]

I'm facing a new bug after the update,my game friendlist doesn't showing up i mean im unable to see my friendlist.But if someone invited me for match;after excepting their invitation request,then & only then i can able to check my friendlist.I did repair twice,i checked different accounts but same problem.My device is OnePlus 6t.IGN: 4in1Siyam & ID: 516781373.So please fix my bug as soon as possible.....!!! It's really a annoying problem.

[night cloak]

@marsh ingot Can you write in #old?

I think it was already reported but write anyway.

[marsh ingot]

ok wait

[broken crow]

Lol

[paper saddle]

@night cloak here my layout

[topaz hearth]

So you'll don't have direct contact with the developers? Are you here just for giving us sympathy?🤔

[night cloak]

I'm a volunteer, so, basically yeah.

Be patient, hopefully it will be fixed soon.

[topaz hearth]

"hopefully"

[thin gyro]

@topaz hearth yes, we are taking this game as a profession. If this game don't let us play it then what we will do

@night cloak can't this game be bug free

[paper saddle]

@night cloak after enter in tdm layout change

[topaz hearth]

@thin gyro don't ask her. She is just here for giving sympathy

She can't do anything with that

[thin gyro]

I had elite custom today

[paper saddle]

This is my layout Which one I’m using

[topaz hearth]

I also have a scrim today. Can't play

[night cloak]

@thin gyro No game is bug free apparently. Some game has less some has more. But once you report the issues to #old, these will be forwarded to developers. They will work on a fix and offer hotfixes. They will decide if it is really needed for a play store push. Just be patient, that's all I can say for now.

[paper saddle]

@night cloak but when I open tdm layout changed

[night cloak]

@night cloak now its doing loading and loading i tried connecting for 40 minutes its just loading

@paper saddle Guessed right. That is not TDM layout you are changing.

pls help i cant login smh

[topaz hearth]

I emailed them and they ask me to go to game settings and go to help and report and say the problem. How tf am I suppose to open game settings when the game is not opening

[paper saddle]

But before update I always play on this controls @night cloak

[thin gyro]

@night cloak but if they think its not needed they will not . So I can't play this until next update

[night cloak]

@paper saddle Select TDM from top left of the controls screen. And then do as I said.

@night cloak Can I get a screenshot of the loading screen?

[thin gyro]

We had also played many games and the update they provide is worth it

[night cloak]

@night cloak yes

wait 2-3 mins

[paper saddle]

@night cloak I need to make new controls for tdm?????

[night cloak]

Sure.

@paper saddle No. Just click on copy classic. It should be on top.

[thin gyro]

@night cloak can we talk to one of ur devs

[paper saddle]

@night cloak their will be the option of changing layout right???

[night cloak]

its just loading here

@thin gyro Unfortunately, no. I will mention you next time if I find a solution. For now, please use #pubg-mobile.

@paper saddle On top, yes.

[paper saddle]

@night cloak thanks

[night cloak]

@night cloak Can you exit the game and try logging into a guest profile and see if it is working?

[paper saddle]

@night cloak one more problem I was facing

[night cloak]

yes it works i tried logging in with twitter

@paper saddle Oh, what is it?

@night cloak Then which one isn't working?

google play

[paper saddle]

@night cloak the sound emotes not have sound after update

[night cloak]

@night cloak Can you open a different game which has Google play as login method?

@paper saddle Which sound emote?

like a new game?

Like Call of Duty mobile/clash of clans.

hmm

i can try clash royale

[paper saddle]

Season 5,6 emotes when play them they talking @night cloak

[night cloak]

@night cloak Try and let me know.

[paper saddle]

I will cut you that emote @night cloak

[night cloak]

u really girl btw? lol just asking

@paper saddle Yeah, send me a screenshot, I'll try testing it myself.

[paper saddle]

Wait @night cloak

[night cloak]

@night cloak Yes and lets stay on topic here.

ok

[hardy void]

I still didn't get the update

[night cloak]

@hardy void Region and device?

[hardy void]

Realme 3 pro
Pakistan

[night cloak]

Did you try restarting your phone and all that?

[hardy void]

Yeah

My friends have it sinc morning

[night cloak]

Can you send a screenshot of the play store just now?

I mean PUBG Mobile app on store.

[hardy void]

Oh lol i was waiting for an in game update 🙄😂🙄

Yup got it

Thanks @night cloak

[night cloak]

GG!

[earnest steeple]

Pubg vn update?

[night cloak]

@hope#1234 i tried for the game into the dead 2 and its doing same

@night cloak

[sick iron]

@wet wing you can't team kill especially this new update, it's more strict now. Now I think the teammate you killed has a choice to let you loot his box or not. If he or she chooses no then you have no access to his dead box.

[night cloak]

@night cloak This might help: https://support.google.com/googleplay/answer/9140426?hl=en

[surreal fractal]

Any official here?

[thin gyro]

@night cloak any new news about my problem

[night cloak]

@night cloak thanks alot i will try fixing it like that🙃 🙃

[woeful oriole]

Please, I want a solution. I have been transferred to the Vietnamese version. I want to return to the global version. I have spoken to you in the game and I did not find a response from you.

[slow tangle]

@woeful oriole once logged in can't use the same account in global version.. It is a restriction by Vietnam govt

[signal vortex]

Hello I have a bug in my game regarding this achievement, it crashed in 59 days never won on entering the next day to complete 60 days, always gets locked us 59, my friends won this achievement

[woeful oriole]

@slow tangle So should I speak to the Vietnamese version?