#questions

1 messages · Page 672 of 1

barren shard
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My account ive been hacked how can I get it back

kind sage
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@near swallow the only way you can do is hack your facebook back

near swallow
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@cerulean zinc I am not getting any support from there as its all automated

spring void
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@near swallow please contact inagme support

cerulean zinc
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Wait for a week @near swallow

blazing saddle
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Hello, @near swallow @barren shard
Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

cerulean zinc
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Wow did u copy paste that? @blazing saddle

blazing saddle
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:P

cerulean zinc
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Gotteem

pulsar kraken
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@blazing saddle. My username name is
RISKY๛AMANJHA

blazing saddle
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Do you want me to set it as a server nickname for you, @pulsar kraken?

pulsar kraken
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@blazing saddle yes

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@blazing saddle my problem not solved yet😞 😞

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Again the same problem

cerulean zinc
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Try removing background apps

blazing saddle
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Did you try using DNS changer, @pulsar kraken?

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Also does the problem occur on different networks?

pulsar kraken
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@cerulean zinc there is no background app sir

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@blazing saddle yes

cerulean zinc
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Did u turned on vpn?

pulsar kraken
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@blazing saddle how to use DNS changer

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@cerulean zinc no

cerulean zinc
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Try turning off and trying network on again

blazing saddle
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Refer to #faq 4.5, @pulsar kraken.

pulsar kraken
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@cerulean zinc but i can't do it when enemy rush on me 😔

cerulean zinc
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Turn on before the game starts

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Try turning WiFi or mobile data off other time, then turn on when u play

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Happens with me too if I turn it on for a long time....

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Still thee is a solution

kindred zephyr
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Next update patch notes?

storm flumeBOT
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We currently do not have a specific release date for the upcoming update, @kindred zephyr. Once we do, we will publish further information in #news.

cerulean zinc
#

U May have the new winter mode, and ragegear mode I think OwO

versed briar
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Hello

atomic wagon
glacial shale
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So this is me failing to control my recoil when leaning left or right. All toggles on just “hold”, hold for ads, hold for lean. Ive been playing like this since probably season one and it feels off to have to do a full body peek when you want to spray on someone. Please fix. I can move my thumb to have that recoil control back when leaning but i would have to leave that peek toggle on tap and that’s just too slow i would say.

wide lance
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He's basically saying that when he use his peek button he can't aim the view

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Cus the button on right side and he has to hold it to use peek

digital lagoon
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Why my game is super laggu

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*laggy

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Can anyone help

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Please

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Very very laggy

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My phone is redmi note 7s

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Snapdragon 665 adreno 512

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I play it on smooth high but still very laggy

night cloak
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Try low settings with high FPS, @digital lagoon.

digital lagoon
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I play on smooth high @night cloak

night cloak
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@digital lagoon Hmm.

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How about you clear RAM?

digital lagoon
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I clear but still

night cloak
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And uninstall apps that you don't use frequently.

digital lagoon
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55%storage used

night cloak
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Ah, maybe re-install the game.

earnest steeple
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Use xiaomi security optimize

onyx cairn
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@atomic wagon
Thank you for your report.
The date will be fixed asap.

night cloak
topaz oar
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my facebook account was hacked just im log in to pubg with my google account. hackers is alredy wasted all of UC 😦 how can i unlink the facebook account ? please help me ASAP thanks

storm willow
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you can’t unlink, recover your Facebook and change password

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In Facebook settings - give logout from all sessions

topaz oar
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i cant recover it he already change everything 😦

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even i cant use my facebook mail

storm willow
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what about the mail ID you used to create Facebook?

topaz oar
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i cant play pubg he is trying to login everytime

onyx cairn
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@night cloak
Thank you, too!

topaz oar
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same mail google mail

storm willow
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if he changes that you ll get security mail

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Then you can recover it

topaz oar
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yes he changed everything i cant recover it he added new mail

storm willow
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then forget and start new

topaz oar
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omg ! i bought so much UC and playing since season 3 :|(

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😦

storm willow
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Contact Facebook support, That’s the best thing you can do

topaz oar
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they arent reply me 😦

atomic wagon
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@onyx cairn happy to help😁

storm willow
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@topaz oar linked any other social media?

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like twitter

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don’t say he hacked that too 😅

cerulean zinc
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How can I help u guys

topaz oar
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i can link but have a problem he trying to login to the game

storm willow
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If so, login to the game contact ingame support and explain them-

cerulean zinc
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What is ur problem @topaz oar

storm willow
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They ll ask for proof of account and guide you further

topaz oar
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yes i have everything payement ss and mail etc.

storm willow
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Try in game support

topaz oar
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but they arent no reply how can i contact them

storm willow
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Keep trying

cerulean zinc
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U will get ur reply within a week @topaz oar

topaz oar
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ohh

storm willow
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Also try to disable the Facebook account- contact Facebook support (if you can login with twitter to play )

cerulean zinc
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If not then try again, but usually u will get reply within a week @topaz oar

topaz oar
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just i cant log with my google account

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*i can

cerulean zinc
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I still don’t know ur problem can u pls elaborate to me too 😂

topaz oar
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when i playing he is trying to loging then auto logout the game

cerulean zinc
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Try reporting to Facebook support

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He is a smart guy ain’t he

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@night cloak

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Help this guy pls

topaz oar
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thanks all ❤️

tough blaze
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@ @topaz oar...mssage me

night cloak
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Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #faq. All social media accounts are in control of that social media platforms. Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance, @topaz oar;
Facebook : https://m.facebook.com/help/

polar marshBOT
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@calm coral:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wide lance
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Hello it's a me

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Can players get penalty for using the TPP/FPP switch button before it is available?

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If so i have someone to report

clever wharf
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my facebook id was hacked and has been disabled now im unable to recover my facebook account please help me to recover my pubg account

cerulean zinc
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Using 3rd party apps lead to a ban @wide lance

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Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #faq. All social media accounts are in control of that social media platforms. Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance

wide lance
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@cerulean zinc i never mentioned 3rd party apps, please do not answer unless you understand my questions

spring void
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@wide lance no they cant that feature isn't available in game yet

wide lance
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They can by using file modification

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There's literally tutorial on youtube

polar marshBOT
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@late bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wide lance
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See? It says TPP right there and it's FPP

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It's rather a exploit but i can't report it since it doesn't have the option

night cloak
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@wide lance It is risky and violates the game's ToS. You can get banned for it. But at the end of the day, it's your choice.

wide lance
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But the problem is how can i get someone banned

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For it

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Since i can't report it

night cloak
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You don't, unless the system detects itself. If you have video evidence of their gameplay, you can use this link: http://bit.ly/report-pubgm-cheaters! But I'm not sure if they will get banned by reporting.

wide lance
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I don't think it's a cheat, it's more of a exploit

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But okay

spring void
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Maybe a bug

wide lance
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Bro you should watch more youtube

night cloak
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Anything that gives unfair advantage is cheat, don't you think?

wide lance
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Report dismissed

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Bye

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Oh and thanks

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As always

long stirrup
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Hey i have problem regarding enemies ahead mark

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It always mark on the right side , not on the actual point

eternal arrow
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@spring void bro

spring void
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Can you explain? What do you mean?

eternal arrow
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@spring void bro this guy in the dead crate named "popgobin" he is a hacker

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he used aimbot,long jump,speed hacks,no recoil hacks

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@spring void and where is the region ranking system after this update I can't find

spring void
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@eternal arrow please report him ingame

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And region ranking is under season category

eternal arrow
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I did and my squad did

tepid oasis
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@eternal arrow you can find region ranking in season category

eternal arrow
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@spring void where please can you show me the screenshot?

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It will greatly help me

night cloak
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How to remove google account from my linked account because my account get hacked and I want to change google account is there any possibility to remove my Google account 🥺

eternal arrow
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@night cloak same as my friend

spring void
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@eternal arrow on main lobby press season and then press region

tepid oasis
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press season, than three tap under total point, point region and one more i forget it, i'm in office rightnow 😄

night cloak
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@eternal arrowyes bro

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I need help

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Because I buy Royal pass

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And I don't want to lose my account

eternal arrow
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@Π乂S 乛A L O N E#6907 you want to remove google account?

tepid oasis
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they should add one more option for login, gmail account is not accessible in iphone.

night cloak
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@eternal arrowyes bro

spring void
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@night cloak please contact ingame support

eternal arrow
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@Π乂S 乛A L O N E#6907 before that you need connect with twitter

night cloak
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@spring voidi tried but they don't reply me

eternal arrow
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@night cloak come in dm

night cloak
#

@eternal arrowokk bro

polar marshBOT
#

@tepid oasis:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Did pubg will add new weapon bolt sniper?

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@spring void bro I want to talk to u

spring void
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@Π乂S 乛A L O N E#6907 we cant help you, please contact ingame support

night cloak
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Need help

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

How I can add the ubdate bot of pubg mobile

pulsar kraken
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@cerulean zinc @blazing saddle please sir do anything about my problem

cerulean zinc
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How can I help u @pulsar kraken

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Sorry for late reply

crude snow
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Secret game 3 o'clock in the morning. Hey, I received 43 friend requests from foreigners. What does it mean, where are you coming from ??? . And if the limit of publishing the ID is reasonable, the reports will be credited to my account ??? 🤔.

cerulean zinc
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Umm people can add u via results

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If someone spectates u after u kill them, if they think u are osome they add u as I do 😄 @crude snow

cerulean zinc
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Fake Pubg Mobile,

crude snow
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@cerulean zinc

It is not reasonable that I swallowed 3 gyms, got out of the gym, and returned, and I looked at 43 friend requests. There are also saboteurs in other servers to report the hack.

cerulean zinc
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?

crude snow
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The reason is not from the results, but from the communications

cerulean zinc
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U May decline them tho

crude snow
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My question will my account be categorized. ???

spring void
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🤔

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What do you mean by categorized?

crude snow
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oooh

polar marshBOT
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@crude snow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring void
#

@crude snow no

crude snow
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thx 😪

tender shoal
cerulean zinc
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We cannot help u out with it

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Contact in game support @tender shoal

tender shoal
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I had done that.. But didn't get any response

tender gulch
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Dont say "we", say "they"

tender shoal
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Even i mailed them

cerulean zinc
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@tender shoal u May get reply within a week

tender shoal
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Didn't get any help @cerulean zinc

polar marshBOT
#

@storm sentinel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tender shoal
graceful steeple
earnest steeple
#

Cool

storm flumeBOT
#

Hello, @tender shoal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

night cloak
#

@graceful steeple That is just a visual bug.

graceful steeple
#

Internet connection from WiFi to 4g

earnest steeple
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Reset ur phone

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Or re download the Reasouce

cerulean zinc
#

How do I remove the screen shake

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Coz it ain’t recoil

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I control same recoil with other scope

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@spring void

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It shakes too much

spring void
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@cerulean zinc you can't it varies with range and should be controlled with recoil

cerulean zinc
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No it isn’t

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I tried to control it with recoil

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Didn’t work

spring void
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Using high scopes means more screenshake

cerulean zinc
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Yeah but I increased ads and gyro sensitivity didn’t work

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I tried of many youtubers using same device

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Didn’t work

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So any solutions? @spring void

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Coz recoil ain’t the key I tried a lot of times

spring void
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I dont think so, try askung someone else

cerulean zinc
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With all sensitivity I tried

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Hmm whom can I ask? @spring void

night cloak
#

@cerulean zinc There is a reason people do not spray using a 6 times. Try doing single shot, if the shaking is there - it could be a bug, if not, it's just recoil.

cerulean zinc
#

Hmm it maybe bug it’s not recoil

night cloak
#

You know better. We are watching just a regular screen recorded footage which looks normal. What you're seeing is hard to tell.

polar marshBOT
#

@shadow pelican:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean zinc
#

Yep @night cloak

night cloak
#

@cerulean zinc Please use #chat for off topic.

rotund hawk
polar marshBOT
#

@rotund hawk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hazy phoenix
#

Guys i need help

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Anyone here

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Please

night cloak
#

@hazy phoenix Aloha! How can I help you?

hazy phoenix
#

Ok i got a new phone but i cant download resource pack

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Ingame

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It is telling me : download error please restart the game or repair the download

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Can you help me?

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No one wants to help😞

livid topaz
#

I talk support in game

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Stil no answer

red nest
#

I want link of PUBG Chinese version

night cloak
#

new version pubg come out ?

livid topaz
#

The question is anyone working for a company?

wide lance
#

@red nest gp.qq.c om

red nest
#

@wide lance thanks you

livid topaz
#

Anyone Working pubg mobile ?

polar marshBOT
#

@hushed flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hazy phoenix
#

@wide lanceplease i need help

polar marshBOT
#

@hushed flower:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

when we can download pubg 0.16.0 ?

pulsar kraken
#

Nobody solve my problem 😡😠😠 @harsh anchor

#

😞 😞 😞

wide lance
#

@hazy phoenix ???

hazy phoenix
#

@wide lanceThanks they are helping me in pubgm chat

spring void
#

@hazy phoenix try repairing and trying to download resource pack

hazy phoenix
#

@spring voidok thanks

earnest mortar
#

Can someone find me the ID of this guy?
I have a clip of him cheating but I forgot to report him. Thanks

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frosty sky
#

Why pubg is not fixing mk14 sound bug its really irritating how many time i have to complaint?

craggy blade
frosty sky
#

Its now more than 6 months we are facing that problem

#

They are not fixing it its already reported in bug reports section 3-4 month before 😡😡😡😡

craggy blade
#

By the way what is the bug

frosty sky
#

When enemy shoot us with mk14 there is no sound

craggy blade
#

@frosty sky You Are sure it was not supressed or your volumn was low?

polar marshBOT
#

@regal goblet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

frosty sky
#

There is sound bug bro its already reported several times but i think developers of the game are busy design new clothes and gun skins to earn more money they dont have any interst to fix the game bugs 😡

spring void
#

Please realise, bug fixing team amd desiging teams are different. Report amd wait we hope it gets fixed soon

craggy blade
#

Hi @spring void PUBG ping depends on download speed or upload speed?

spring void
#

It isn't directly comnected with ping i beleive

#

Let someone experienced reply, i dont know anything about ping

craggy blade
#

Hi @blazing saddle Look up

frosty sky
#

You already said that we have reported this bug abd you told me that last month as i remember still there is no fix this bug is occurring since s8 still there is no fix

blazing saddle
#

Yes, @craggy blade? How may I help you?

stuck anchor
#

Download Speed ofc. Lol

blazing saddle
#

@frosty sky It takes time for them to implement major bug fixes. Wait for the next update.

craggy blade
#

@blazing saddle On what pubg ping depends?

frosty sky
#

Lol fixing a sound bug is not a big deal bro Its all about how you are taking players review seriously

stuck anchor
#

They’re a community. Sadly they have no links to Devs. For a prompt fix.

blazing saddle
#

@craggy blade Mainly on Internet connection strenght and quality. Other factors affecting ping will be Overall server ping (depends on your location), your teammate's ping, device heating and FPS.

frosty sky
#

This bug is occurring from s8 how many update pubg need now to fix a simple sound bug of a single gun

craggy blade
#

@blazing saddle Upload speed or download

blazing saddle
#

@frosty sky We did our job by forwarding your issues. It is upto the devs not us.

#

@craggy blade Both. Mainly on the packet loss of the network.

craggy blade
#

What is the minimum speed required for green ping? @blazing saddle

blazing saddle
#

Depends on your location.

#

Maybe 1-2 mbps would give you a good ping on the server with closest proximity.

craggy blade
#

@blazing saddle Man, I got 5mbps Downlaod speed and I got 150+ ping in Asia. What you think why is this for

frosty sky
#

Its really said to hear that they are not listening to there community support staff why they gonna check our reports we are just a simple player

night cloak
stuck anchor
#

Whenever Tencent decides to release it through crates. GL

blazing saddle
#

@craggy blade Maybe because of your teammate's ping.

craggy blade
#

@blazing saddle Solo*****

blazing saddle
#

Then you have a high packet loss on your network.

night cloak
#

@stuck anchor then so sad

craggy blade
#

@blazing saddle Stable Wi-Fi

#

Jitter 6ms

blazing saddle
#

Try Repair Client, it helps improve the FPS and ping issues, @craggy blade.

stuck anchor
#

Eventually you’ll be able to get it through crates. But seeing it’s a Mythic. It’s gonna cost ya @night cloak

craggy blade
#

@blazing saddle ok thanks for helping, Will try it out.

stuck anchor
#

If you have the income for it, upgrade your wifi to the best rig. And play on low graphic settings.

#

That would boost you to that green 3 bars. But even just upgrading wifi set up is sufficient at times.

craggy blade
#

@stuck anchor Sounds good, but yesterday I travelled about 100km away and I checked the ping, it was less than 100 ( Great for me) and the speed was less than 4

stuck anchor
earnest mortar
#

Yes that’s him

#

Thanks

polar marshBOT
#

@cold flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle
#

@cold flare Probably manipulating the truth.

polar marshBOT
#

@cold flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle
#

But having a jailbroken device is risky as some applications can change device files which may lead to a ban. Just having a jailbroken device wont cause a problem as long as you dont edit any ingame files. @cold flare

spring ginkgo
#

Is it possible to change my email from my PUBG account ? If yes, how to do so? Or is it possible to remove my email and add another way as login?

rapid mango
night cloak
#

Hi, may I ask, where can players request for a new language to be added in matchmaking and menu?

cursive cedar
#

@rapid mango that's hacks

night cloak
#

I can’t sign in my account

cursive cedar
#

Also English only

polar marshBOT
#

@unique schooner:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

thorny juniper
#

Hi, where can i report a livestream thats handing out hacks

steady dome
edgy pulsar
#

@normal fulcrum my issue is still not resolved 😒

normal fulcrum
#

@edgy pulsar I gues I asked you to wait for a week

night cloak
#

@polar marsh do you have a separate discord server for Pubg Mobile Lite? I wanna definitely join it

edgy pulsar
#

@normal fulcrum hey i just played a game after 1d , and my Asian tdm was working fine like it used to ill try to see classic games tomorrow if its fixed , if it is really thankful to u man.
Gn for now thnks for the assistance.

half leaf
sweet sail
#

Need help regarding this. What is this all about ?

clear ingot
#

I want to report a group of thousands hackers

#

Thier cheat methods

#

How do I do that?

normal fulcrum
#

@edgy pulsar It will be fixed soon. Just a couple of days more

livid topaz
normal fulcrum
#

@livid topaz Provide them required information and they will assist you further

storm flumeBOT
#

Hello, @clear ingot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

livid topaz
#

And Facebook name

#

And date of registration

#

Right ?

#

@normal fulcrum some question if person login in gmail he see my massage with support??

mortal seal
#

@livid topaz change your gmail password so he wont be able to log in

livid topaz
#

@mortal seal I don’t have gmail i have iphone the gmail not for me !

#

Someone take my email Facebook and login with pubg

#

And linking onther social

mortal seal
#

he wont be able to see your message to support with his gmail

#

send them the proofs they asked and they will unlink the gmail account

#

and have a secure password for your facebook account

livid topaz
#

I recovered my Facebook account

#

But my account in pubg stil linking facebook and gmail !

#

I sending massage to support to unlink gmail

#

Replying me

gusty grail
#

Why do we lose merit if we kill an enemy and team mate at the same time? Clearly we were going for the enemy.

#

Melee quick match, frag myself and enemy, team mate rushed into die, after standing back for past 10 seconds.

#

Also, does anyone know if there are plans to introduce an Oceania server?

normal fulcrum
#

@livid topaz Use 2FA for facebook. It is the most secure way to keep your accounts away from hackers

#

And don't visit fake sites in hope of getting free items

livid topaz
#

@normal fulcrum done 👍👍

normal fulcrum
#

@gusty grail No such plans yet.

#

And game can't differentiate between mistakenly happened friendly fire amd willingly happened

#

So the person who dies gets a pop up if he wants to report or not

gusty grail
#

Bugger, it's a pain not being on fair ground against 40 ping opponents.

#

Asia and oceania too big for one server

normal fulcrum
#

@gusty grail I'll definitely forward your feedback

livid topaz
#

@normal fulcrum I am afraid that this person was contacting the support team asking them to unlink an facebook account Hahahaha and they will respond to it 😂

night cloak
#

Where can I drop in the suggestion?

night cloak
rocky pike
#
  • Arabic
fresh sigil
#

@wooden garnet explain it here

night cloak
#

@rocky pike

lunar heron
#

You can’t unlink, i mean your pubgmobile profile will be forever showing to be linked to gmail ... but in reality none Gmail account is connected

#

@livid topaz

wooden garnet
#

@fresh sigil Ok

pallid agate
#

ami♥

wooden garnet
#

i have some problem in my account pubg , Someone hacked my Facebook account and was able to return it, but this person entered an account on the game and added an email to an account and now he is opening my account and bothering me a lot, please help me.

wooden garnet
#

@here anyone can help me ?

#

@lime juniper

earnest steeple
#

Dude ben please

#

@wooden garnet u cant remove ur link acc

wooden garnet
#

@earnest steeple why its my account bro...

wintry raft
#

i can't download the maps what should i do ?

livid topaz
#

@normal fulcrum my Facebook is attacking from this guy hahaha where are you pubg mobile !!!

quartz roost
#

🇮🇶

#

@earnest steeple

#

🇮🇶🇮🇶🤲🤲

dense hill
#

Hey guys I’m having a problem with the mic echoing

#

(Note: I’m wearing headphones 90% of the time I play the game)

#

Yet my squad mates still mention the echoing coming from my mic

#

This doesn’t happen in any other game, phone call, just the PUBGM app

#

I’ve tried uninstalling, and clicking the repair icon on the startup screen yet nothing’s worked.

#

Do I have any other option?

merry cypress
#

I do not play with something contrary
My account is blocked
I want a solution or examination of the problem

night cloak
#

@dense hill If its working fine on other platforms then it might be one of your friends,maybe one of them is using speakers who knows.Try to find out who it is or just ask them to lower their output audio.

merry cypress
#

My account is blocked please solve my problem

#

@night cloak

night cloak
#

@merry cypress i recommend checking the 6th pinned message from the pinned messages

merry cypress
#

I dont understand

gilded arch
#

Hello

#

I have a question

night cloak
#

@light trout his account got blocked,can u send him the command

gilded arch
#

Where i can report someone who teamed up with another enemy in Duo-classic mode ?

#

Because i got killed by 3 players who are teaming with each other

night cloak
#

@gilded arch report them in game

gilded arch
#

I did and i have recorded them too

#

I heard that i can report them here in discord if i have a video or something

night cloak
#

i cant send links

gilded arch
#

I got it thanks bro

night cloak
#

wait for one of the mods/admins

#

but yeh there is a link

gilded arch
#

Okay i'll wait for an admin

night cloak
#

thanks for understanding GWkyooTohruThumbsUp

gilded arch
#

Thanks for help

warm prairie
#

@lime juniper Will this security system update be available in this 0.16 update or will it be available in the future?

storm flumeBOT
#

You can contact the customer service via the game settings, @wooden garnet. Refer to subpoint 5.3 in #faq for further instructions.

lime juniper
#

Part of it will be available in 0.16 (the spectate mode update), @warm prairie, and some part will be available during and after 0.16.

warm prairie
#

Ok, thank you.

tough blaze
#

@lime juniper please add sound to the royals pass mythic emote.... Named Molten fury

polar marshBOT
#

@south dragon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tough blaze
#

@lime juniper please add sound to the royals pass mythic emote.... Named Molten fury

polar marshBOT
#

@vivid rain:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fading sluice
willow nebula
#

Oof

fading sluice
#

This is the 2nd time it hapoend to me in my entire life

left isle
#

Download paused because? Cant read after that Trolling

fading sluice
#

It says because wifi isnt available

willow nebula
#

How did u fix it the first time?

fading sluice
#

I reseted my phone

haughty cypress
#

"download paused because wifi is unstable"

night cloak
#

why is my pubgm crashing many times?

fading sluice
#

Nvm, i just accidentally deleted my obb file

#

@night cloak get a better CPU

spice rampart
#

Why pubgm not responding for help somebody hack my account and pubg support is a bot that ask you random questions that we don’t want to ask or if we send email they said go to game and ask from the bot answering machine 🙄 irritated 😣

night cloak
#

what is CPU?

#

Yikes,idk who to answer.How about none just to be fair roocuteduck

#

what?

#

Did you try uninstalling and reinstalling again ? @night cloak

#

yes i did

olive isle
#

@fading sluice bro reinstall the game your obb file deleted

night cloak
#

it just kicks me out of the game

#

Its probably your phone that isnt responding since the game is still crashing after deleting and reinstalling.

#

@night cloak may i ask,did u input your email to log in after reinstalling ?

#

yes

#

mhm,so theres no saved files.

#

It gotta be your phone GWloopyBlobShrug

olive isle
#

@lime juniper tell me 0.16.0 release date

south dragon
#

@polar marsh the issue is not my PUBG account. It is the social media account it is linked to. I need to link it to a different third party account

night cloak
#

@olive isle I think in december 11 which is wednesday,not sure tho

south dragon
#

My PUBGm is still logged in, but if I were logged out I wouldn’t be able to access pubgm because the social media account I use to log into pubgm is locked.

olive isle
#

@night cloak version update data 10 December

dreamy kernel
#

Hey can anyone send the link from the hacker report formular?

night cloak
#

@olive isle Different time zones,but if it didnt come out on 10 then you have an idea when will it actually come out

#

@dreamy kernel unfortunately none of the mods is online and i cant send links,just go back in the chat codm_1weirdchamp

#

@lime juniper Would you be kind enough and send us a link where we can report cheaters HaroldOK

quaint epoch
#

My Pubgm subscription is not registering, in itunes it’s still subscribed
Also 7 of the timed items from Pmco n events not yet collected has gone missing

slender roost
#

It's the update is on play store or in games ?

slender trout
#

How do we install the beta on iOS? I got the TestFlight link. I installed. It tells me when I open it that it needs to update. I click the update button and it brings me to a page to download from a link. I do that, but then when it’s finished I click on the app button and it won’t work.

night cloak
#

@quaint epoch Did you mean it says subscribed in iTunes settings but the subscription isn't started in game yet? Or are you trying to cancel it?

And if you do not collect time-limited-event items on time, they will disappear.

#

@slender roost The upcoming update will be pushed in Play Store.

slender roost
#

@night cloak thanks a lot

night cloak
#

@slender trout You got an outdated TestFlight link. Please join the beta program to collect the latest version link.

slender trout
quaint epoch
#

@night cloak subscribed on iTunes billing date 1st of month. Today it doesn’t give daily us. When I try to repurchase it says already subscribed

Also 7 of the uncollected mails with items disappeared

slender trout
#

Says it expires in 76 days

quaint epoch
#

@slender trout u can’t keep the data anyways

#

In beta

night cloak
#

@slender trout That is the expire date of signature. Every time there's a new update for PUBG Mobile beta, you will have to get the latest link from beta program.

#

@quaint epoch You mean, you subscribed to prime plus 10 days ago but it isn't giving you daily prime rewards anymore?

And, uncollected items from mail will disappear after the items expire date. It's normal.

slender trout
#

Yes I am going to the link it tells me to visit to update. I install and it tells me I need to delete the original download. So I do, and then install the one from the link. Then it just doens’t work.

#

And that location doesn’t exist anymore.

#

So I’m not sure how to “trust the certificate”

quaint epoch
#

@night cloak jus today. I logged in with another device. It’s there. So something wrong with the app in iPad mini4

night cloak
#

@slender trout It is an old link. It will download an old version. The new version will say its version number: 0.16.2 (attached is an example)

slender trout
#

So how do I get the new link?

night cloak
#

You need to join the beta program.

slender trout
#

How do I do that?

night cloak
#

Let me trigger the bot.

storm flumeBOT
#

You can apply for the PUBG MOBILE beta program here, :

:white_small_square: http://bit.ly/pubgm-beta

You will be contacted via e-mail in the near future if you are selected.

night cloak
#

There.

quaint epoch
#

Thx hope

#

❤️

storm willow
#

New Feature request: Add mannequin (hit points) in Training Grounds, target practice instead of Target sheets! So that people can peak shot, practice like real targets and improve skills

#

Someone from staffs carry fwd this to respective person 🙂 hope we could see this soon

slender trout
#

Thanks @night cloak

night cloak
#

Is there any way to run pubg on Android 5.1.1 lollipop?

#

@night cloak The game is supported on Android 5.1.1 Lollipop. But there are certain hardware requirements too.

lime juniper
#

You can always find it in the pinned messages of #news, @night cloak.

night cloak
#

Ok

#

@night cloak what kind of hardware requirements does it need to run pubg?

#

@night cloak A phone with at least Snapdragon 600 or equivalent chipset.

#

May I know what is your device?

#

Kindle fire HD 10 all new

#

Did you install Google Play Service there?

#

Yes

#

Is it the 2019 edition or 2017 edition?

#

@night cloak 2018

#

Are you talking about the model of the device or Google play service ??

#

@night cloak Device.

#

@night cloak oh 2018

#

@night cloak There's no HD 10 that came in 2018 tho. Only HD8.

#

Can you check again?

#

Then maybe the 2019

#

I really have no clue

#

@night cloak If you got it this year, you can play the game on it. Go to http://pubgmobile.com and download the apk version of the game. Make sure to enable install from unknown sources from your settings.

#

I mean I tried a bunch of that stuff when I install it and once I sign in it says device not supported at the moment I mean is there any way to get past it

#

Then, unfortunately, you have the old 2017 edition - which isn't supported atm.

slender roost
#

Has the update rolling out ?

night cloak
#

Oh

#

You can still play the PUBG Mobile Lite version on your Fire tablet.

merry sandal
#

December 11, @slender roost.

steep dawn
#

Pubg mobile

night cloak
#

@night cloak well in the future will it be supported?

#

@night cloak Very unlikely.

#

@night cloak ok thx

#

I mean I tried the pubg lite version all it does is crash

steep dawn
#

Pubg mobile original is better than the lite version

#

Lite version's map so small

#

No flare gun

night cloak
#

@night cloak I mean like if it has 64GB 2.0 Ghz and 2GB of and ram and a Octa-core  how could that not be compatible but the device was actually made in 2018. And if I have the 2017 model that would be the fire HD 8..

#

Err ok

#

@night cloak Very unfortunately, that is even older. If you got it from that Amazon page, quickly return it if it's not past 30 days. The one you have is 2015 edition.

#

Well it's been past 4 months ...

#

Cuz I don't really know if it's a 2015 model at all

#

Well, now you know.

#

Yeah but why did it say it was made in 2018?.

haughty cypress
#

made in 2018, invented in 2015 02shrug

night cloak
#

Well ok

stuck anchor
#

5th gen = 2015

Oof. You’ve been scammed ?

#

Check Serial Number on website to fact check it.

night cloak
#

Yeah 2015 model

haughty cypress
#

ancient

night cloak
#

XD

stuck anchor
#

Oof. Unlucky.

night cloak
#

@night cloak well thanks for your help.

stuck anchor
#

I was curious too. Problem solved.

night cloak
#

Yep

polar marshBOT
#

@limpid mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

Well I ain't using gfx tool anymore ...

polar marshBOT
#

@fiery crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

earnest hound
#

What can i do??

merry sandal
#

Once you use your account to log in on the Vietnamese version, @earnest hound, you cannot use your account on the global version.

#

It is stated in #faq 2.9 already as well.

earnest hound
#

So i can't back account again?

spring void
#

You can only use VN version to play with it

storm flumeBOT
#

Please refer to subpoint 2.9 in #faq for further information, @earnest hound. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

earnest hound
#

Can i download the vn version in my country (India)

spring void
#

We only provide support for global version contact VN version support for that

cerulean zinc
#

OooO

tough blaze
#

@ @spring void Please add sound to the mythic emote of royal pass season 10

cerulean zinc
#

He can’t do that 😂

#

U can suggest tho he will forward as a suggestion

tough blaze
#

@ @cerulean zinc Please describe this problem to pubg

cerulean zinc
#

Only and only mods like @spring void can do that

#

Maybe contributors can do that too

undone stump
#

dude do you read patch notes of next update

night cloak
#

@undone stump i did

undone stump
#

I got confused on slide setting slide is coming to classic too?

cerulean zinc
night cloak
#

@undone stump no ,

undone stump
#

ohh option is for TDM only.

night cloak
#

There's a seperate button in setting to enable or disable slide in tdm

cerulean zinc
#

Guys carry on chatting in #pubg-mobile or a mod may mute u both

dark dagger
#

I can’t post a video of a suspected hacker ???

#

What kinda support is that???

undone stump
#

i was losing my mind slide making it way to classic it will have destroy close combat

pulsar kraken
#

Anyone can post best senstivity settings

undone stump
#

senstivity depends on your device and way you pull or move your fingers

#

you got to find your own @pulsar kraken

dark dagger
#

More annnnddddd the stupidity ensues......

cerulean zinc
#

U cannot post the video here

dark dagger
#

This place is ridiculous

cerulean zinc
#

Lemme give u a Link to send videos @dark dagger

pulsar kraken
#

@cerulean zinc send me in dm

cerulean zinc
dark dagger
#

Riggs gaming or something on YouTube....

cerulean zinc
#

Report them there @dark dagger

#

Only if u have proof with their id

night cloak
#

What you gonna report Riggs

#

Nevermind

dark dagger
#

Riggs posted a video.....I hope the developers saw it

spring void
#

@tough blaze forwarded

cerulean zinc
#

Yayayay the mods are here to take over

dark dagger
#

@cerulean zinc your link doesn’t work

#

Just saying

storm flumeBOT
#

Hello, @dark dagger!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

bold siren
#

^

dark dagger
#

Blah blah blah blah 👆

crude lily
#

@storm flume hello , my account get shifted in veitnam version from global version . Can u please help me to shift my acc to global again as i am a small YouTube creator so this game is my all ... so please help me

bold siren
#

Unfortunately, you cannot go back to the Global version, @crude lily.

crude lily
#

@bold siren is there no way to return to global

bold siren
#

No.

tough blaze
#

@ @bold siren Please forward this problem to PUBG..... There is no sound in MYTHIC EMOTE OF ROYAL PASS SEASON, 10

night cloak
#

Where should I upload a video to show a cheaters activity? Can any one help? TIA.

umbral plover
#

The same happened to me @crude lily. I want my account back.

spring void
#

@tough blaze i have forwarded it

sweet sail
#

When pitch master helmet is gonna get fixed ?

tough blaze
#

@ @spring void When it will get solved...

radiant storm
#

Ао

austere hull
#

i cant change my flag to india i dont know why im having flag card too

radiant storm
#

Where i can send my bug report ?

austere hull
#

except india it is changing remaining all flags

#

i want to change india

spring void
#

@tough blaze soon

#

@austere hull it is currectly by bugged

radiant storm
#

My video in YT -
bug report pubg mobile 0.15.5
explain why in the third person after the squat the character falls a couple of centimeters?
объясните почему в третьем лице после приседа персонаж проваливается на пару сантиметров?

austere hull
#

when it will get solved

radiant storm
#

No only read

spring void
#

@austere hull soon

austere hull
#

ok

spring void
#

@radiant storm check pinned messages there

radiant storm
#

I need send my video about report and bug

#

I cand send youtube link hire

blazing saddle
#

@radiant storm Fill this form:
https://forms.gle/NqBSaY9myK999GSH8

radiant storm
blazing saddle
#

No problem 👍

radiant storm
#

Bro u can link for chiters reports ? 🙂

#

Maybe now fix problems from 0.12.3 version)))

storm flumeBOT
#

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

blazing saddle
#

@radiant storm ^

grizzled maple
#

@limpid mortar , here.

steady dome
#

current streak of not getting mythic item: 341 @lime juniper @somber solstice @merry sandal

spring void
#

@steady dome so? Dont ping all admins at once

peak fossil
#

AKM Vs M762 which one is better during close combat

steady dome
#

@spring void why ?

spring void
#

@steady dome because you can ask mods and contributors to help you

steady dome
#

@spring void why didn't get any mythic item in 341 crate

haughty cypress
#

because your luck sucks @steady dome

steady dome
#

no my luck sucks @One True BiriBiri

haughty cypress
#

yes, your luck sucks

vestal coyote
#

I found a hacker rampaging the whole map id:
5659580584

#

banned him

#

plz

steady dome
#

and your @haughty cypress

#

@spring void wait for ur reply

maiden salmon
night cloak
#

I have a question, would i get banned if i play the game using a vpn even though i am not hacking?

wispy quarry
#

I didn’t get any legendary item

#

The guaranteed reward

spring void
#

@wispy quarry please contact ingame support

#

@night cloak vpn is not recommended

#

@maiden salmon update discord

#

@steady dome it is completely based on luck

night cloak
#

@spring void so there is a chance of me getting banned?

storm flumeBOT
#

Hello, @vestal coyote!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

spring void
#

@night cloak it is not recommended, further enquiries can be directed to Customer support ingame

vestal coyote
#

already report

livid topaz
#

Hello

#

My Facebook account is attacking

haughty cypress
#

what does that even mean

night cloak
#

His Facebook account is attacking?

spring void
#

@livid topaz this isn't Facebook support

vestal coyote
#

lol

night cloak
livid topaz
#

@spring void but someone attacking my Facebook to unable login pubg mobile

spring void
#

Contact Facebook support

livid topaz
#

@spring void I didn’t find any email to contact

#

@spring void have any email or link ?

spring void
#

Again, we cant help you with facebook related issues

#

Use Google

spring void
#

@obsidian frost explain what exactly?

livid topaz
#

If my account Facebook disabled what i do to login in pubg account?

spring void
#

You cant unless you added a second social account

obsidian frost
#

@spring void bromance on my profile lovers on her profile

#

😂 😂

spring void
#

@obsidian frost likely a bug try request a connection again and see if it fixes it

obsidian frost
#

Alright thanks bro

#

How many days will it take till we can Partner again

spring void
#

I am not sure, it should be written somewhere on partner screen

tender gulch
#

@night cloak You can safely use any Virtual Private Network( Lets assume it as PPP ), but to be safe you have to follow some ground rules. Those are :

  1. Connect to PPP before opening the game, disconnect it after exiting from the game.
  2. Don't change your region while connected with PPP.
  3. Don't disconnect your PPP while in-game. If it auto disconnects, exit from game, change your region/server, connect, then login in the game.
  4. Always check your connection if working or not, after connected to any server with PPP, then enter to game.
  5. Use stable PPP, otherwise you might get packet drops, thus will hamper your in-game performance.
smoky stag
#

Hello

#

I have a question

#

How can i get the spirit of the red and white t-shirt

#

Its not in the crate or offer shop

#

Hello anybody??

cerulean zinc
#

@blazing saddle May help u @smoky stag

smoky stag
#

Hello

cerulean zinc
#

Wdym by spirit?

smoky stag
#

How can i get the spirit of red and white

#

T-Shirt

young yacht
#

Hi, has the country ranking list been removed from pubg? I have a few titles but i cant see the actual list e.g scavenger, middle man etc

static cloak
#

Gd

willow nebula
#

@tender gulch kek no

foggy notch
#

Can we use VPN to play this game?

night cloak
#

Open uc shop for iran

#

Open

#

Open

#

Open

#

Opeeeeeeeeeen

tender gulch
#

🧐

night cloak
#

@tender gulch you are in support

#

?

tender gulch
#

No buddy, i can help only with my experience.

night cloak
#

What's wrong?

tender gulch
#

@night cloak ask your problem to @night cloak

night cloak
#

@night cloak

#

@night cloak hey dude

#

@foggy notch We don't have enough information on the use of VPN, unfortunately. You can use it on your own risk.

#

@night cloak There's no need to mass mention me, simply write your concerns.

tender gulch
#

😄

night cloak
#

For the past 20 days, we have not been able to purchase uc in Iran through Samsung Account

#

What does this mean

#

@night cloak This is an issue with Samsung Pay. They are working on it to bring an improved system. There's no ETA when it will be available again. Keep in touch with Samsung support to learn more.

#

@night cloak

#

Ok

#

Nice

#

I go to search this

#

@young yacht It was moved in the season tab now.

#

@night cloak Have fun!

#

@night cloak not fun because we dont have razercard razerpin or paypall

#

Not fun

#

@night cloak Then not* fun it is!

#

@smoky stag Sounds like a regional event item. Where did you see it?

coral maple
#

The hacks are out in full force before the new update😭

hollow rune
#

Okay so. Tencent have replied to me asking me to confirm wether the hacker has a social media account linked to my account, I confirm and they close my chat

#

Any reason for this?

clever wharf
#

when update will arraive??

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @clever wharf. Once we do, we will publish further information in #news.

hollow rune
#

And the then close all my cases on email

#

And never reply

#

Im absolutely sick of this now

night cloak
#

@hollow rune Start a new conversation and ask them to revoke the social media account that was compromised. And, unfortunately, moving to global version from Vietnamese version is not an option yet.

hollow rune
#

@night cloak I did this already and they close the chat

#

I confirm this. The conversation is closed

wooden raptor
#

👀 how much days of inactivity is needed to get those return missions

night cloak
#

@wooden raptor 7 days, I guess.

#

@hollow rune I mean start a new conversation and ask them to revoke the social media access. No need to mention hacker/stuff.

#

@clever wharf Update will arrive tomorrow.

hollow rune
#

That’s what I asked them @night cloak then my chat was ended

#

If I asked them to revoke social media access I lose access also no?

night cloak
#

@hollow rune If you ask them to revoke the access of the account that got compromised, I don't think you will lose access. Since you still got the Facebook account, as you mentioned.

hollow rune
#

Okay I will try that

shadow venture
night cloak
#

@shadow venture It looks like you moved to a different country where the item is locked. You can use the item once you go back to the region. These are regional exclusive skins.

shadow venture
#

But i'm purchase this item Bangladesh server

tough blaze
#

@ @shadow venture From luck shop

shadow venture
#

Yes

tough blaze
#

@ @shadow venture Thats why...

shadow venture
#

???

tough blaze
#

@ @shadow venture It only be used in Bangladesh

shadow venture
#

@night cloak help me out this backpack useing 1.5 year

#

I'm already in bd server

night cloak
#

@shadow venture May I know where you are from?

shadow venture
#

Bangladesh

#

@night cloakbangladesh

hollow rune
#

Problem is @night cloak I need global server for PMCO and without it I won’t be able to register. And I am the manager and coach for my Esports team

night cloak
#

Then customer service in-game is the way to go, @shadow venture.

#

@hollow rune Where was it mentioned that you need global version? Can I get a screenshot?

hollow rune
#

I don’t have one, but last year we had the same problem with one of our members

#

and they managed to switch it over. I’m sure they have access

#

Because VN servers not not apply with my data protection compliance

#

Therefor they are jeopardising my terms of service by having me on that server

#

And my Facebook connections services

#

And if this is not complied with then I am entitled to press charges for 2% of the businesses annual salary.

#

I have read the documents

craggy blade
onyx cairn
#

That's just a wrong typo @craggy blade. Apologies for this.

craggy blade
#

So when the update is coming @onyx cairn

onyx cairn
#

The update will arrive tomorrow starting 4:00 am UTC+0, it may take time until it will be available worldwide, please wait patiently if it's not there immediately.

craggy blade
#

Patch notes? @onyx cairn

onyx cairn
#

You can find them in #news

craggy blade
#

Thanks buddy @onyx cairn

onyx cairn
#

You're welcome. Whenever you experience any issues, feel free to contact us here. Have a nice day!

spring void
craggy blade
#

@coral maple Deleted*

lavish wing
#

My gyroscope getting bugged almost every match forcing me to restart

#

Anyone facing this bug too?

glass badger
#

Is it safe to play Pubg Mobile in Game Turbo of Poco f1

hollow rune
#

Scammer alert.

spring void
#

@hollow rune please send that in #discord

#

Along with his user id

tough blaze
#

@spring void I Am not a Scammer... He trying to threaten me... He is not telling the whole conversation

young yacht
#

Thanks i found the ranking page @night cloak

tough blaze
#

@ @spring void He is trying to threaten me... He is gone mad because his account will get hacked by someone.... I already have my best account why I scam him... His account is already scammed by someone

spring void
#

@tough blaze dont worry if there is any necessary action to take it will be fair and justified

mystic acorn
#

how many number of days of inactivity for clan leader to be removed? is there a specific number?

hollow rune
#

Don’t try and steal people’s accounts simple

#

Idiot

polar marshBOT
#

@tidal leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tough blaze
#

@ @hollow rune I have my account idiot... My account is well secured. My account is already from season 2 with royal pass and huge UC spended.. What I do after stealing your account tell me... Your account is already stoled by someone... And here you are trying to become smart... If you have 1% power... Then recover your account....

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
#

@spring void when the new update will comd

tender shoal
#

How can we get to know pubg registration date?

night cloak
#

??any one know when the new update will come

tough blaze
#

@ @night cloak Tomorrow noon

night cloak
#

@tough blazeok scammer

#

If my clan leader remain offline for more than 15 days then the leadership will pe tranfer?? Or something

#

@night cloak

#

@light trout

light trout
#

Clan leadership are no longer automatically transferred.

night cloak
#

@light trout so the leadership will not get tranfer if he remained offline for more than a year or something

light trout
#

@night cloak Yes, or maybe leadership can be changed by contacting the in-game customer service.

night cloak
#

Ok that means time to leave the clan

#

@light trout and pls ban @tough blaze @hollow rune they bhot are scammer

craggy blade
#

At what UtC the update will release tomorrow

hollow rune
#

Stop crying about it now

light trout
#

@night cloak We'll take care of it, do not worry.

hollow rune
#

Don’t ban me for no reason lol

night cloak
#

@light trout ok😃

craggy blade
#

At what UtC the update will release tomorrow

light trout
#

@hollow rune Unfortunately, we do not moderate the DMs. We only moderate them if it is advertisement or someone sends a phishing link.
However, feel free to report them directly to the Discord using this link. https://support.discordapp.com/hc/en-us/articles/360000291932-How-to-Properly-Report-Issues-to-Trust-Safety

knotty flicker
#

I have no access to my facebook account anymore because of a security check so I can’t log into my pubgm account

Is there a way to bind my pubgm account to my twitter without me logging in?

vital sluice
#

Feel free to block eachother, @tough blaze. Simple.

hollow rune
#

@knotty flicker have to use the same process I’m using mate

#

To unlink my account

knotty flicker
#

How

#

What did u do

#

@hollow rune

hollow rune
#

I’ll explain mate on dm in a minute

vagrant onyx
#

@glossy ore the bot ?

knotty flicker
#

i dont want to unlink tho I want to link my account 😂

glossy ore
#

yes

knotty flicker
#

Ok ty bro

hollow rune
#

Yeah I know but they can do the Same process

glossy ore
#

i said and i couldn't say a word

hollow rune
#

They’ll add one for you and remove it

knotty flicker
#

How long did it take? xd @hollow rune

vagrant onyx
#

@knotty flicker you have to log on facebook to be able to link the second login method

hollow rune
#

I’m still waiting on a response man some hacker still had access to my account lol

#

Some Arab

#

Delete all my friends everything 😂

glossy ore
#

@hollow rune i got worse

knotty flicker
#

Yeah and i cant login into my fb @vagrant onyx

glossy ore
#

i met one that doesn't take damage

vagrant onyx
#

@knotty flicker in fact no other way to get throw this

#

If you lost your main log in method than its big problem

covert mason
#

why dont i have change country option

#

in settings

storm flumeBOT
#

Hello, @glossy ore!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

knotty flicker
#

@vagrant onyx yeah but im sure there is a way

glossy ore
#

@light trout the problem he has symbols in his name i can't write that

covert mason
#

You cant login bcs of 2FA? @knotty flicker

knotty flicker
#

I just have to prove i had acces to my acc before which is not complicated

#

Bcs fb security check

#

Its like, your can’t login to your fb acc right now

#

And i have no idea how long it takea

#

For some of my friend it was 24h, for others they still cant acces to it after 6 months

light trout
#

@glossy ore Try finding his ID (from the video) or find someone who can get those symbols for you.

maiden salmon
#

0.16 update is in-game or play/apple store ?
@night cloak

night cloak
#

Update will be release on Playstore/App Store, @maiden salmon

maiden salmon
#

@night cloak Thanks for info!

craggy blade
#

Update release UTC time?

cerulean zinc
#

We don’t know when, but 11th of December ?

vagrant onyx
#

@cerulean zinc yes

cerulean zinc
#

Yeah so stay tuned @craggy blade

craggy blade
#

Oh it's on 11th December 🥺 I didn't knew that. Thanks for telling the UTC time @cerulean zinc

cerulean zinc
#

😂

scenic lynx
#

Guys I have a question

tough blaze
night cloak
#

As of what I know, updates are rolled region-wise. Maybe your friends will get the update before you, but everyone will get it on 11th.

#

@scenic lynx Which is?

scenic lynx
#

If my account is you know unaccessable I cant type the exact word so yeah if I buy UC from midasbuy will it still be credited to it or not?

night cloak
#

Not many emotes have sound to them, @tough blaze.

onyx cairn
#

@craggy blade I already answered that.

light trout
#

@tough blaze That suggestion has already been forwarded.

night cloak
#

@scenic lynx It doesn't matter, if your name has some special characters then supply them with your exact character ID.

#

If you don't, then the UC won't be credited.

tough blaze
#

@ @light trout When it get solved?

scenic lynx
#

But it is like you know unaccessable for 3 months so will they still credit it or not I know my ID

night cloak
#

If you're able to view your account, i.e, access it, or play the game without getting a message, then sure.

#

But if it's banned, then you won't be able to use the UC, as you can't access the game.

light trout
#

@tough blaze It is up to the developers to accept or reject the suggestion.

scenic lynx
#

Yes thats the thing its not about using its about them crediting it to my unaccessable account so yes it will come in my account yeah when it gets open after 3 months?

tough blaze
#

@ @light trout the emote is mythic... That's why I am telling to add a sound.... How I know that developers accepted it

night cloak
#

Is your account banned, @scenic lynx?

#

If your account isn't banned, then yes it will get credited, @scenic lynx. UC last forever in your account, as long as you don't use the UC or get banned. It doesn't matter if you open the game after 3 months, or a year. Your items and currencies won't be gone.

But if you're banned, then wait till you get unbanned, and then buy UC.

scenic lynx
#

Yes it is

#

But I just won a giveaway online and I asked the sponser to wait because I dont want his money to get wasted

light trout
#

@tough blaze You will know it once the developers have implemented that suggestion into the game.

night cloak
#

@scenic lynx You're banned?

scenic lynx
#

Yes

night cloak
#

I don't recommend doing it now, instead ask the sponsor to give you a gift card, then use that gift card to buy UC later.

scenic lynx
#

Alright thats good as well, Thank you for helping me out Elemental

night cloak
#

No problem, @scenic lynx! If you need any more support, feel free to dm/ping me.

dark horizon
#

Hey @light trout Have u a little bit time for me?

#

Need Support Pls :(

light trout
#

What is it about?

dark horizon
#

My acc was banned about 4-5 months ago. And did not get an answer in the customer support. I do not want to be exempted or so, I just want to know my spell reason if that was possible

#

Can you possibly help me get the ban reason

#

Because I can not really understand why I was banned. I do not have hacks because I put a lot of money in the acc. And I can not imagine other reasons, so I would like to know the spell reason

light trout
#

Unfortunately, we can not help you with that since we have no access to player database.
However, you can keep trying to contact them until you get a reply from them.

spring void
#

Ban reason is stated on your popup

dark horizon
#

@spring void wait

spring void
#

Please refrain from questioning about it here, since we dont deal with ingame bans

polar marshBOT
#

@dark horizon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@unkempt seal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

smoky oak
#

Why am I’m matched with Conquerer but I’m only Diamond and the rest of my team ist Platin?

olive isle
#

@spring void bro tell me new version release date and time

night cloak
#

tomorrow

#

@olive isle | Today at 8:14 PM
The new version will be released tomorrow, 11th of December 2019. As it's an update, everyone won't get it at the same time. It'll be rolled out region-wise, and there's no exact time for when it'll be released.

@smoky oak | Today at 8:12 PM
That's not possible, as Ace, Conquerors & Crown players are matched with each other. But it could be a bug where you were accidently matched in a crown lobby.

olive isle
#

@night cloak tell me update size

polar marshBOT
#

@narrow frigate:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak
#

@olive isle Around 600 MB, please check the patch notes in #pubg-mobile.

chilly raft
#

Is it just me or do houses on the edge of maps often have broken graphics

storm flumeBOT
#

Hello, @chilly raft!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

noble gale
#

Hello! I'm having some audio issues, is this the best place for support?

hollow rune
#

If I use the Vietnam server for pubg, will it block me from PMCO register

maiden salmon
#

Why #news hidden in my Discord?

cursive cedar
spice flint
#

hi

#

can u tell me how can i add pubg news to my server??

cursive cedar
#

@spice flint use > #discord < for support matters regarding the discord server this chat is meant for pubgm related support.

cedar sorrel
#

Hello,
When the update will be available ?

#

I know that it will be in 11 December

#

At 12:00 pm or when ?

vernal vessel
#

Hello is there anyone else having ping issues in Asia server?

woven atlas
#

@cedar sorrel time is not known. You will get ur update tommorow

#

@vernal vessel my ping is fine in Asia server

vernal vessel
#

Idk why but for a week now I am getting 300+ instead of 100

hazy phoenix
#

Guys did you get a maintenance notice ?

polar marshBOT
#

@thick dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

patent nymph
#

Where's erangel 2.0

#

?

visual herald
storm flumeBOT
#

Hello, @visual herald!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

polar marshBOT
#

@sonic heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

vale leaf
#

Hello, I lost access to my account and my clan is at level 10 and support told me that after 60 days the leader would be transferred to another player and now the 60 days have passed and they refuse to pass the leader! There are over 50 participants in my clan and they refuse to pass the lead! Liars!

keen rune
#

hy

vale leaf
#

The company is getting increasingly liar and mishandling users who spend money on the game like me!

stuck anchor
#

Give it a couple more days. And plus.. why would you like your leadership transferred. Your clan seems highly dead inactive. @vale leaf

polar marshBOT
#

@vale leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@sonic heart:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

woeful yoke
#

Is the update coming tomorrow

woven atlas
#

@woeful yoke yes

vestal marsh
#

You get b*n on ip or account

merry sandal
#

Account, in most cases.

vestal marsh
#

But you can get on ip?

#

If i use gfx for example

spring void
#

Bans are not on IP but account based

#

However using same crackes/manipulated client on another account will ban it too

clear temple
#

My device doesnt supports unreal engine . Earlier time updates , i had to download the full 2gb game for others it was 50mb. Will the same happen tomorrow?
Sorry for bad english , thanks for replying

#

Ping me with reply

unreal ore
#

Your device is in silent mod Then i enter match come this warrnig but my device in not silend mod what can i do now

stuck anchor
#

That’s just a visual bug. It does affect anything. I believe by keeping your mic on. That notification disappears.

Other than that. It affects nothing else.

swift python
#

Will the update of tomorrow be an in-game update or a Google Play Store/App Store update?

#

I assume it'll be an in-game update? There can't be a way to download an update that is 600 MB on Google Play Store

empty pike
#

lots of cheater dead ...thank you so much

#

keep going and prove pubgm is best game ..thank you

clear temple
#

My device doesnt supports unreal engine . Earlier time updates , i had to download the full 2gb game for others it was 50mb. Will the same happen tomorrow?
Sorry for bad english , thanks for replying

eternal mesa
#

Yo these people at the top are just killing themselves a bunch of matches in a row then getting a win. Happening on Canadian region and American region. That’s just not right...

night cloak
#

There is a new UC glitch, Tencent u better fix it lol

simple trench
night cloak
#

@night cloak What kind of glitch?

#

You can get 200 UC for free.

#

@eternal mesa And you realised that in 2019?

broken crow
#

🤔

night cloak
#

@night cloak Can you just write here how people are doing that?

#

And how Tencent can help?

#

I can't tell the process. Its difficult., But I have a yt link.

#

Got your link. Thanks for the info.

#

Send it to me plz lol

#

Yup to me also

#

Not a Problem.

polar marshBOT
#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glass prawn
#

why can't i join any solo matches on the north america server in the gameloop emulator?????

night cloak
#

@glass prawn Maybe your tier is Platinum plus.

glass prawn
#

that is severely not the case

night cloak
#

Apparently, that is normal. Less people play in Emulator compared to mobile, less people play on NA server compared to other servers and less people play solo compared to more popular squad. All these can make the wait time long. And even longer if you are in a higher tier.

glass prawn
#

i find it hard to believe that no one is playing solo games on the north america server.

night cloak
#

Solo-emulator-NA-higher-tier.. Maybe try playing at evening. This is the daytime, most people would be busy in classes or work.

glass prawn
#

i find it hard to believe that people in north america would play on a server that is further away and more laggy then the one closest to them

#

i doubt that to be the case as well...

#

this is supposed to be pubgm support, not riticule...

#

and it doesn't matter what time of day i try playing in, it does it any time i am trying to play!!

night cloak
#

This is a channel for server members to help each other. And, trust me those are the major reasons for longer matchmaking time. If you think otherwise, good luck finding a solution.

glass prawn
#

in other words, you don't know any thing have no reason even being here