#questions | PUBG MOBILE | Page 669

feral knoll Dec 3, 2019, 6:33 AM

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where is my companion?

night cloak Dec 3, 2019, 6:33 AM

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is there any "official" support for pubg mobile? Or do Chinese companies not offer proper support xD. Seems no-one can help me with my issue.

normal fulcrum Dec 3, 2019, 6:35 AM

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@night cloak You cannot blame anyone before knowing the exact thing. It is best to let the person tell the issue. Than we can decide what can be the cause and what is a possible solution for it

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@feral knoll Have you unlocked your Companion?

feral knoll Dec 3, 2019, 6:35 AM

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@normal fulcrum yes

grizzled lark Dec 3, 2019, 6:35 AM

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Do you have a companion, @feral knoll?
If yes then enable it in the workshop tab.

storm flumeBOT Dec 3, 2019, 6:35 AM

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You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

feral knoll Dec 3, 2019, 6:36 AM

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📎 Screenshot_20191203-093555_PUBG_MOBILE.jpg

night cloak Dec 3, 2019, 6:36 AM

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thanks

normal fulcrum Dec 3, 2019, 6:36 AM

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@feral knoll Click on bring button

feral knoll Dec 3, 2019, 6:36 AM

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@normal fulcrum thanks

night cloak Dec 3, 2019, 7:04 AM

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📎 Screenshot_2019-12-03-14-41-45-19_dac7cc7571c39b392df64923967cf7da.png

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Pls fix the points..

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I dunno wat wrong

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Always in game

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The customer service is just a fake chat bot that is effectively a fancy FAQ

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@night cloak If you die early in a crown match, you'll get negative points.

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how to really get in contact with someone in customer support?

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@night cloak Unfortunately, that's the only way. I know the FAQ bot is kinda annoying but once you select the options correctly, it should connect you to a support agent. Also, may I know what the issue you're facing?

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Yes, I have items that are part of a set with an achievement (e.g. Hot Pizza, Time Traveller)

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but they aren't counting in the achievement as collected

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(and yes, they are perm, not time-limited)

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Did you get the items from some offer zone?

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some of them yes

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there's nowhere that says those items would not count towards achievements

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@night cloak May I know the name of your country?

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He/she tripled killed us with a scarl L and she /he sniped me 1 shot

📎 Screenshot_2019-12-03-15-18-12.jpg

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@night cloak Singapore

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📎 Screenshot_2019-12-03-15-20-55.jpg

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Help meeèe

bleak lion Dec 3, 2019, 7:21 AM

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What is the issue, @night cloak?

storm flumeBOT Dec 3, 2019, 7:22 AM

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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

night cloak Dec 3, 2019, 7:48 AM

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He/she tripled killed us with a scarl L and she /he sniped me 1 shot

night cloak Dec 3, 2019, 8:24 AM

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@night cloakactually i'm not too soon ant match i play survive and rush 1squad but i'm not die...

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I die at top10 and top5

woeful pollen Dec 3, 2019, 8:25 AM

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Guys im new Here so may i know how discord can be used for random players

blazing saddle Dec 3, 2019, 8:25 AM

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@night cloak Can you provide a screenshot of the item(s) in your inventory? Also, did you purchase the items from ingame lucky shop/offer zone?

woeful pollen Dec 3, 2019, 8:25 AM

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In pubg

night cloak Dec 3, 2019, 8:25 AM

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Then when chicken i get 6+/11+ points...

blazing saddle Dec 3, 2019, 8:26 AM

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@woeful pollen You can chat with other members in #chat or #pubg-mobile.
This channel is intended only for questions related to ingame issued and queries.
Read #613267301243944960.

woeful pollen Dec 3, 2019, 8:27 AM

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Thank you bro

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Hey i need to know how can i speak with others with random players in pubg

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With help of discord

night cloak Dec 3, 2019, 8:50 AM

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@woeful pollen Use #activities to find other players.

summer quartz Dec 3, 2019, 8:51 AM

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Hey, just wanna ask if using of GFX tool can lead to ban ?

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More specifically, GFX tool by XDA.

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.

storm flumeBOT Dec 3, 2019, 8:54 AM

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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @summer quartz.

night cloak Dec 3, 2019, 8:56 AM

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@blazing saddle

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📎 Screenshot_20191203-165547_PUBG_MOBILE.jpg 📎 Screenshot_20191203-165557_PUBG_MOBILE.jpg 📎 Screenshot_20191203-165619_PUBG_MOBILE.jpg 📎 Screenshot_20191203-165628_PUBG_MOBILE.jpg

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Among others. I have time traveller pan that i didnt get from offer zone, others i got from offer zone

woeful pollen Dec 3, 2019, 8:59 AM

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@night cloak thank you

blazing saddle Dec 3, 2019, 8:59 AM

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@night cloak If you purchase items from offer zone, even if you are not in the list of countries it is available in, it will not count towards any achievements.

📎 Screenshot_2019-12-03-14-15-51-756_com.tencent.ig.jpg

surreal loom Dec 3, 2019, 9:00 AM

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hello

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📎 Screenshot_20191203_100030_com.android.chrome.jpg

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Is this normal . I cant find my account in website

night cloak Dec 3, 2019, 9:06 AM

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@surreal loom Not normal. Please contact with Midasbuy support.

surreal loom Dec 3, 2019, 9:11 AM

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@night cloak in the game ??

night cloak Dec 3, 2019, 9:11 AM

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@surreal loom No, Midasbuy customer support. Basically grab their email from that website.

astral flint Dec 3, 2019, 9:12 AM

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Anyone help me please i am not able to find OFFER ZONE in shop can anyone tell

night cloak Dec 3, 2019, 9:12 AM

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@astral flint What's your country name?

astral flint Dec 3, 2019, 9:12 AM

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@night cloak India

surreal loom Dec 3, 2019, 9:12 AM

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@night cloak thank u

normal fulcrum Dec 3, 2019, 9:12 AM

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@astral flint Have you linked your mobile with the game?

astral flint Dec 3, 2019, 9:13 AM

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@normal fulcrum Mobile Number?

night cloak Dec 3, 2019, 9:14 AM

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@blazing saddle it does not say it will not count anywhere in tbe rules

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They should make it very clear

astral flint Dec 3, 2019, 9:14 AM

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@night cloak?

night cloak Dec 3, 2019, 9:14 AM

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@astral flint Have you linked your phone number?

astral flint Dec 3, 2019, 9:14 AM

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@night cloak Nope

night cloak Dec 3, 2019, 9:15 AM

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@night cloak It counts only in the selected countries. Unfortunately, the offer is not available in Singapore atm.

astral flint Dec 3, 2019, 9:16 AM

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Emma is typing...

night cloak Dec 3, 2019, 9:16 AM

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The rules should state that

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@astral flint Once you do that, the offer should appear.

astral flint Dec 3, 2019, 9:16 AM

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@night cloak ah....Ohk thanks

night cloak Dec 3, 2019, 9:17 AM

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@night cloak It is stated in the rules, that the items can be used in those countries. Anything that cannot be used will not counted towards achievements.

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@night cloak i can use and equip the items so not sure what you mean

errant herald Dec 3, 2019, 9:18 AM

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Hi ,

night cloak Dec 3, 2019, 9:18 AM

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Heres another example

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📎 Screenshot_20191203-171820_PUBG_MOBILE.jpg 📎 Screenshot_20191203-171821_PUBG_MOBILE.jpg

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@errant herald Aloha! How can I help you?

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Doesnt state anywhere about not counting towards acbievements. Any item i buy in black friday sale i can use, but it doesnt count towards achievement

blazing saddle Dec 3, 2019, 9:19 AM

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Did you purchase the item(s) from Black friday sale or Offer zone, @night cloak?

night cloak Dec 3, 2019, 9:19 AM

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Seems more like a scam than anything - why not clearly state it?

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Most recent one yes

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And i screenshotted the rules above

errant herald Dec 3, 2019, 9:20 AM

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@night cloak How long it takes to respond to account hacking problems in game support ?

normal fulcrum Dec 3, 2019, 9:20 AM

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@astral flint You need to link your mobile number in order to access offer zone

night cloak Dec 3, 2019, 9:21 AM

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@errant herald Depends on the proofs you provided. It can take a few hours to a few days.

astral flint Dec 3, 2019, 9:22 AM

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@night cloak @normal fulcrum Linked my number still not showing

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Btw where offer Zone comes

blazing saddle Dec 3, 2019, 9:22 AM

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Kindly contact the ingame support regarding this, @night cloak.
Only items from Offer zone dont count if you use ip changing methods. I'm not sure why Black friday event items won't count.

If the ingame support isn't helping, you can email them this issue via PUBGMOBILE_CS@tencentgames.com.

astral flint Dec 3, 2019, 9:22 AM

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How to open it

night cloak Dec 3, 2019, 9:22 AM

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Restart your phone, then, @astral flint. It should be available in shop section.

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Not using any IP changing methods :) just playing the game normally

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Will do

errant herald Dec 3, 2019, 9:26 AM

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@night cloak I have a previous case and provided all the evidence and asked the company to unlink my game from the account (Gmail) and that because the account has tn hacked but I contacted the person who hacked the account and retrieved and I was playing until yesterday and I log in through the Gmail account but the company I have no way to log in except the Gmail account Is it possible that the company is re-linking that requested that and provided sufficient evidence ?

night cloak Dec 3, 2019, 9:28 AM

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Uh.. so you asked customer support to unlink but you no longer need to unlink the account, correct?

errant herald Dec 3, 2019, 9:29 AM

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@night cloak exactly

night cloak Dec 3, 2019, 9:31 AM

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@errant herald And what is it you're facing now? Can you screenshot?

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Dear pubg devlopers I'm try to get m416 glacier skin last 8 Months but pubg mobile devlopers always give me silver frag coins now he was give me grifity what the hell is happening i don't know when you give me m416 glacier skin tell me how much uc you want .
I am spending lots of uc's for m416 tell me
Pubg id 5215251974

normal fulcrum Dec 3, 2019, 9:32 AM

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@errant herald Out of curiosity. How did you contact the hacker and he politely returned your account?

night cloak Dec 3, 2019, 9:33 AM

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@night cloak Keep opening crates until you get it is da wae.

errant herald Dec 3, 2019, 9:34 AM

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@night cloak When I log in to my game it looks like this

night cloak Dec 3, 2019, 9:34 AM

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What should i do tell me pubg devlopers

errant herald Dec 3, 2019, 9:34 AM

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📎 Screenshot_-_PUBG_MOBILE.jpg

normal fulcrum Dec 3, 2019, 9:35 AM

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@night cloak Exactly what Emma told you

errant herald Dec 3, 2019, 9:36 AM

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@normal fulcrum He was my friend!

barren pilot Dec 3, 2019, 9:36 AM

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help me i keep getting freezing and lagging at loading screen, i have tried lower the graphics but it still runs in 0-1 fps, my specs: gtx 950, i7 6700hq, DDR3

night cloak Dec 3, 2019, 9:36 AM

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@errant herald That means you can no longer login vis your Google account. And it is not possible for the devs to relink, since it requires your involvement with the permissions. And there's no way to do that.

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@normal fulcrum how much creates I'm opening I'm wasting lots of money for the m416 glacier but doesn't get

normal fulcrum Dec 3, 2019, 9:36 AM

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So your friend hacked your account @errant herald? That's interesting

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@night cloak We can't help you. It's just pure luck

night cloak Dec 3, 2019, 9:37 AM

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Who don't need you'll give him who need this you don't give him

errant herald Dec 3, 2019, 9:38 AM

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@normal fulcrum I will do it if required

normal fulcrum Dec 3, 2019, 9:38 AM

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@night cloak There's nothing we can do. Now please stop asking same thing again and again

spring void Dec 3, 2019, 9:38 AM

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@night cloak dont conplain about that, you spent accoridng to your will and your luck was bad we didn't force you to spend that money

normal fulcrum Dec 3, 2019, 9:38 AM

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@errant herald I'm sorry. You will do what?

night cloak Dec 3, 2019, 9:38 AM

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@night cloak The game won't understand that you need the glacier skin, it cannot read your mind. There are odd values.

errant herald Dec 3, 2019, 9:38 AM

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@night cloak I spoke with support and asked me to make a purchase in the game in order to be assisted

night cloak Dec 3, 2019, 9:39 AM

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@errant herald Can you send a screenshot of the message from support?

normal fulcrum Dec 3, 2019, 9:39 AM

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@errant herald That must be to prove that you have the access to the account as you can purchase through play store only

barren pilot Dec 3, 2019, 9:39 AM

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@normal fulcrum if i get 0-1 fps while loading the game in emulator is that normal?

storm flumeBOT Dec 3, 2019, 9:40 AM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @barren pilot.

night cloak Dec 3, 2019, 9:40 AM

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@night cloak I'll try for others thinks i get him but in m416 case i can't get him

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@night cloak There are a lot of items in classic crates, it's pure luck. Unless you are ready to spend thousands of dollars.

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He is also spend money and I'm also spending money he is a big YouTuber thats why you'll give him I'm a normal player then you don't give me I can't do anything that's why you people are 😡

shadow nest Dec 3, 2019, 9:44 AM

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Why there is ping issue in Pakistan for last two days?

astral flint Dec 3, 2019, 9:44 AM

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📎 Screenshot_20191203-151348_PUBG_MOBILE.png

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Where to find offer zone

normal fulcrum Dec 3, 2019, 9:44 AM

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@night cloak There's no such thing. Now stop asking same thing again and again when we already have answered your question

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@astral flint What is your country selected in settings?

shadow nest Dec 3, 2019, 9:45 AM

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@normal fulcrumWhy there is ping issue in Pakistan for last two days?

spring void Dec 3, 2019, 9:46 AM

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@shadow nest i beleive so, if issue is reported by more users we will forward it

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@night cloak the game doesnt run like what you order it. The game follows a method which you cant change so come on stop blaming us for not getting the gun skin and stop bypassing filter. ~~blame your luck~~

normal fulcrum Dec 3, 2019, 9:50 AM

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@night cloak We are not developers. Nor we are affiliated with Pubg Mobile, Tencent or their Customer Service. So saying things to us will get you nowhere

woeful elm Dec 3, 2019, 9:51 AM

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This ^

night cloak Dec 3, 2019, 9:51 AM

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@normal fulcrum when I'm saying you are devlopers 😁😁😁

errant herald Dec 3, 2019, 9:52 AM

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@night cloak @normal fulcrum I spoke with support and asked me for a photo receipt for the first in-game purchase and some proof that the account is up to me

spring void Dec 3, 2019, 9:52 AM

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_ move to #chat_ @night cloak

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@errant herald yes, submit that to them

normal fulcrum Dec 3, 2019, 9:53 AM

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@errant herald As I already said. They must be asking you to purchase something in game to verify that you have access to the account. They don't want the hacker to get your access again. Right?

night cloak Dec 3, 2019, 9:53 AM

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@spring void ooo it's all about luck right I'm trying to get before 8 months ago. Then my luck always bad 😂

spring void Dec 3, 2019, 9:53 AM

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Yes, your luck is bad

normal fulcrum Dec 3, 2019, 9:54 AM

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@night cloak Please stop argument and move to #chat or moderation steps will be taken

night cloak Dec 3, 2019, 9:54 AM

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@normal fulcrum sorry

meager scarab Dec 3, 2019, 9:55 AM

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@night cloak if you are saying big YouTuber get items using money easily then check powerbang's luck

night cloak Dec 3, 2019, 9:55 AM

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Hey people I just want to know why I can’t seem to get the glacier m416 my friends and I have spent thousands trying to get it but we can’t seem to get it // is this some sort of glitch

meager scarab Dec 3, 2019, 9:55 AM

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@night cloak no you are not lucky enough

spring void Dec 3, 2019, 9:55 AM

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pubgm_kappa

coral leaf Dec 3, 2019, 9:56 AM

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😌

night cloak Dec 3, 2019, 9:56 AM

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When you spend thousands on a game that’s just wrong

spring void Dec 3, 2019, 9:56 AM

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@night cloak refer to the above chat

night cloak Dec 3, 2019, 9:56 AM

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😭

meager scarab Dec 3, 2019, 9:56 AM

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I got free m416 glacier

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Twice

night cloak Dec 3, 2019, 9:56 AM

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@meager scarab how

storm flumeBOT Dec 3, 2019, 9:56 AM

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Please avoid going off-topic. You can have unrelated conversations in #chat.

coral leaf Dec 3, 2019, 9:56 AM

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#pubg-mobile gamers not here

meager scarab Dec 3, 2019, 9:56 AM

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Cause i am lucky in crate opening

night cloak Dec 3, 2019, 9:57 AM

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@meager scarab dm me

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When will the top 100 guessing game rewards be awarded?

shadow nest Dec 3, 2019, 10:07 AM

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@spring voidI have installed 1.1.1.1 app and my normal 140 ms ping is back

spring void Dec 3, 2019, 10:08 AM

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Ok.

mint ravine Dec 3, 2019, 10:29 AM

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Sara emote "Lets have a big go at it" do not equipped..

Why ??

wheat pumice Dec 3, 2019, 10:46 AM

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Hello i have an issue with the game

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Sometime when i play arcade

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📎 IMG-20191202-WA0038.jpg

storm flumeBOT Dec 3, 2019, 10:47 AM

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Hello, @wheat pumice!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

wheat pumice Dec 3, 2019, 10:47 AM

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When i jump from the plane the screen freezes like in the picture

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Then i die from the jump

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Like if i jumped from the plane without parachut

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@spring void already have several times

spring void Dec 3, 2019, 10:49 AM

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Wait it will be fixed soon

wheat pumice Dec 3, 2019, 10:49 AM

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I Hope so

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Also where Can i report players who helps eachother in solo game

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I want to send a vidéo that shows that

storm flumeBOT Dec 3, 2019, 10:50 AM

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Hello, @wheat pumice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

scarlet thicket Dec 3, 2019, 10:58 AM

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Please tell me why I am not able to access my account.

📎 Screenshot_20191203-160142.png

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🙏🙏🙏 please help

storm flumeBOT Dec 3, 2019, 11:00 AM

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Please refer to subpoint 2.9 in #faq for further information, @scarlet thicket. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

prisma oasis Dec 3, 2019, 11:00 AM

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Hi is there is any way to delete a pubg account

spring void Dec 3, 2019, 11:01 AM

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@prisma oasis no

prisma oasis Dec 3, 2019, 11:01 AM

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☹️

scarlet thicket Dec 3, 2019, 11:01 AM

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I did not delete my account. How to delete my account there?

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Please help

spring void Dec 3, 2019, 11:03 AM

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@scarlet thicket you cant

scarlet thicket Dec 3, 2019, 11:04 AM

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😭

gilded maple Dec 3, 2019, 11:05 AM

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Whens the next crew challenge

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@spring void Whens the next crew challenge

polar marshBOT Dec 3, 2019, 11:21 AM

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@warm tendon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tranquil sand Dec 3, 2019, 12:04 PM

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were can i report cheater in the game?

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📎 Screenshot_20191203-160045398.jpg

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This 4 guys cheating using speed hack and wall hack and even if your hiding still the shots get through the wall

night cloak Dec 3, 2019, 12:07 PM

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My account got banned for no reason

tranquil sand Dec 3, 2019, 12:09 PM

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please ban 4 guys

storm flumeBOT Dec 3, 2019, 12:09 PM

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Hello, @tranquil sand!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

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Please refer to subpoint 2.12 in #faq for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Dec 3, 2019, 12:21 PM

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Where i was give to the feed back here or "in-game customer service" or "Google store" mentionpubgm

grizzled lark Dec 3, 2019, 12:22 PM

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You can provide it here, @night cloak, it will be forwarded to the responsible person.

night cloak Dec 3, 2019, 12:23 PM

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Thank @grizzled lark

mossy magnet Dec 3, 2019, 12:30 PM

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could someone possibly explain what “Modification of Runtime Game Data” is?

📎 image0.jpg

night cloak Dec 3, 2019, 12:30 PM

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Can you add or replace image mission with (down mention missons)those into the RP MISSION 3times landing missons those will cool tho...
Every time Erangel -shool, pochinki...
Miramar - sanmartin, El pozo..
Shanok - Ha tihn,

📎 Screenshot_2019-12-03-17-55-13-77_dac7cc7571c39b392df64923967cf7da.png

mossy magnet Dec 3, 2019, 12:31 PM

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this seems to be the main reason people are getting banned and is it a possibility that this may be the other reason causing some innocent players to be banned? (i’m thinking it means something else)

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nvm did my own research

grizzled lark Dec 3, 2019, 12:36 PM

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It means modifying the game while playing the game, @mossy magnet.
https://en.m.wikipedia.org/wiki/Cheating_in_video_games
I hope this helps you.

Cheating in video games

Cheating in video games involves a video game player using unfair methods to create an advantage or disadvantage beyond normal gameplay, in order to make the game easier or harder. Cheats may be activated from within the game itself (a cheat code implemented by the original g...

mossy magnet Dec 3, 2019, 12:36 PM

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yeah just kinda figured it out lol, am dummy

grizzled lark Dec 3, 2019, 12:36 PM

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Your suggestion will be forwarded, @night cloak.
Thank you for your suggestion.

night cloak Dec 3, 2019, 12:38 PM

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Thank @grizzled lark
Pubg lub🤩

gusty grail Dec 3, 2019, 12:45 PM

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Can we suggest things? Feel like 5 seconds invincibility is too much for tdm ruins, due to different spawn locations to warehouse tdms.

night cloak Dec 3, 2019, 12:47 PM

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When you spawn your game loads @gusty grail if your game get stucks or frame lags you die

gusty grail Dec 3, 2019, 12:50 PM

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Also, are there actions that used/still do contribute to the clan training achievement, other than the single daily clan training mission?

In the past I recall being further ahead in the clan training achievement, than the daily login achievement, yet you would assume daily login achievement to be equal to or greater than the training achievement at all times.

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@night cloak feel it would be worth suggesting, I am on an older device (iphone 6) and load comfortably within 3 seconds.

night cloak Dec 3, 2019, 12:53 PM

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NOC

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Can anyone help me please? 😓

autumn merlin Dec 3, 2019, 1:05 PM

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@grizzled lark i have a vid of someone hacking he's name is testicuk

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I already report him

storm flumeBOT Dec 3, 2019, 1:05 PM

#

Hello, @autumn merlin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

autumn merlin Dec 3, 2019, 1:06 PM

#

K thank

gusty grail Dec 3, 2019, 1:06 PM

#

Also suggest removing bots, they give away positions, can ruin an ambush

autumn merlin Dec 3, 2019, 1:12 PM

#

Yeah

molten geyser Dec 3, 2019, 1:15 PM

#

hi

night cloak Dec 3, 2019, 1:25 PM

#

Open uc shop for iran

#

Opeeeen

#

Opeeeeeeeen

west field Dec 3, 2019, 1:32 PM

#

Calp! 👏 :pubgm-1:

📎 Screenshot_20191130-144357_PUBG_MOBILE.jpg

storm flumeBOT Dec 3, 2019, 1:33 PM

#

Hello, @west field!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

bold siren Dec 3, 2019, 1:33 PM

#

Thank you for the suggestion, @gusty grail.

jade tendon Dec 3, 2019, 1:34 PM

#

Pubg mobile kh

night ice Dec 3, 2019, 1:38 PM

#

one to one pubgmhelmet

📎 sdfafsfa.png

wise tinsel Dec 3, 2019, 1:46 PM

#

📎 Screenshot_20191203-194340.png 📎 Screenshot_20191203-194333.png

#

If I use those application is there any problem

#

I need help

#

@lime juniper

dark tinsel Dec 3, 2019, 1:54 PM

#

SUGGESTION: A way to limit clan applications by server of play. i.e.: Making it so that to apply, in addition to the level and rank, you could also select an amount of current season games played in solo, duo, or squads in north america server (or server of choosing).

This would limit applications to a clan that only plays 1 server, reducing wasteful applications and rejections. There of course should be a global option as well.

lime juniper Dec 3, 2019, 1:54 PM

#

There is no problem with that, @wise tinsel.

wise tinsel Dec 3, 2019, 1:56 PM

#

@lime juniper if I use those application can pubgm give me knock

lime juniper Dec 3, 2019, 1:57 PM

#

Those applications are not used to interfere with the game in any way. So, no.

wise tinsel Dec 3, 2019, 1:57 PM

#

Thanks

#

@lime juniper gfx tool

storm flumeBOT Dec 3, 2019, 1:58 PM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @wise tinsel.

polar marshBOT Dec 3, 2019, 1:58 PM

#

@wise tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

wise tinsel Dec 3, 2019, 2:00 PM

#

My friend use gfx tool from session 3 . And she doesn't get ba_ned

#

@lime juniper

lime juniper Dec 3, 2019, 2:01 PM

#

That does not make it allowed.

night cloak Dec 3, 2019, 2:03 PM

#

@lime juniper Hi you, have a Great day 😘

lime juniper Dec 3, 2019, 2:03 PM

#

Thank you; likewise.

night cloak Dec 3, 2019, 2:04 PM

#

@lime juniper Congratulations for promovate on functions from Mod to yours grades 🥳

wise tinsel Dec 3, 2019, 2:04 PM

#

@lime juniper if I use in my second I'd. After using this application I will uninstall it and back to my main I'd . I this process can I face any problem.

lime juniper Dec 3, 2019, 2:06 PM

#

There is no way that we can guarantee otherwise, @wise tinsel. The risk will always be there if you do something that violates the game's terms of service.

wise tinsel Dec 3, 2019, 2:08 PM

#

@lime juniper it is safe for me

📎 Screenshot_20191203-200728.png

#

Is it

lime juniper Dec 3, 2019, 2:08 PM

#

Yes, it is safe.

west field Dec 3, 2019, 2:41 PM

#

Hi @lime juniper
By Accident Do You Know Whats Wrong With My Payment? I can purchase UC from the shop (UC is working well) but I can not get the Prime Plus 😔.

📎 Screenshot_20191203-143343_PUBG_MOBILE.jpg

lime juniper Dec 3, 2019, 2:46 PM

#

I am afraid I do not have a solution for that. You should contact the customer service, or wait and try again later.

polar marshBOT Dec 3, 2019, 2:48 PM

#

@sacred bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

kindred zephyr Dec 3, 2019, 2:52 PM

#

When will be the next update ?

west field Dec 3, 2019, 2:54 PM

#

I did contact the customer service, they said to me I have to contact the GooglePlayStore 😟 🤨
Ok thanks anyway @lime juniper

lime juniper Dec 3, 2019, 2:55 PM

#

Good luck, @west field. I hope it gets resolved soon.

storm flumeBOT Dec 3, 2019, 2:55 PM

#

We currently do not have a specific release date for the upcoming update, @kindred zephyr. Once we do, we will publish further information in #news.

polar marshBOT Dec 3, 2019, 3:01 PM

#

@nimble thistle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mild wyvern Dec 3, 2019, 3:16 PM

#

@everyone Please tell me how to join the beta test!

storm flumeBOT Dec 3, 2019, 3:17 PM

#

You can apply for the PUBG MOBILE beta program here, @mild wyvern:

:white_small_square: http://bit.ly/pubgm-beta

You will be contacted via e-mail in the near future if you are selected.

night cloak Dec 3, 2019, 3:24 PM

#

Is there any way to unlink facebook and relink with another facebook account?

violet summit Dec 3, 2019, 3:31 PM

#

At this time i have ping issue how can i solve

sacred bough Dec 3, 2019, 3:38 PM

#

@lime juniper i can't talk about suspinsion here at all ya?

lime juniper Dec 3, 2019, 3:38 PM

#

We cannot assist with account suspensions. You should contact the customer service about that.

sacred bough Dec 3, 2019, 3:38 PM

#

the ingame one?

#

because all i get is auto answers and i don't know what to do

gusty grail Dec 3, 2019, 3:40 PM

#

Also, are there actions that used/still do contribute to the clan training achievement, other than the single daily clan training mission?

In the past I recall being further ahead in the clan training achievement, than the daily login achievement, yet you would assume daily login achievement to be equal to or greater than the training achievement at all times.

night cloak Dec 3, 2019, 3:41 PM

#

@lime juniper Can we unlink facebook and relink with another facebook account?I no longer use my linked fb account,so,i want to link my game with my new fb account

lime juniper Dec 3, 2019, 3:41 PM

#

No.

ancient stirrup Dec 3, 2019, 3:42 PM

#

📎 Screenshot_20191203-211011.jpg

#

One more hacker in game pls banned him

kind olive Dec 3, 2019, 3:46 PM

#

📎 Screenshot_20191203-211624.jpg

#

@lime juniper how can i enable to download through mobile data ?

autumn merlin Dec 3, 2019, 3:48 PM

#

@kind olive where did you download it

kind olive Dec 3, 2019, 3:49 PM

#

@autumn merlin your question is incomplete

autumn merlin Dec 3, 2019, 3:50 PM

#

Nvm😅

gusty grail Dec 3, 2019, 3:50 PM

#

@kind olive tap the message, should take you to setting

kind olive Dec 3, 2019, 3:51 PM

#

@gusty grail its not taking me anywhere , i already tap all over the screen

night cloak Dec 3, 2019, 3:52 PM

#

📎 Screenshot_2019-12-03-23-48-14-93_dac7cc7571c39b392df64923967cf7da.png 📎 Screenshot_2019-12-03-23-49-23-51_dac7cc7571c39b392df64923967cf7da.png

#

Hacker/Cheater

#

Pls banned them

#

@lime juniper i see two player cheater

kind olive Dec 3, 2019, 3:53 PM

#

@warm wren please help in my above messages

night cloak Dec 3, 2019, 3:54 PM

#

They use like vision/laser and wallhack

storm flumeBOT Dec 3, 2019, 3:54 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

lime juniper Dec 3, 2019, 3:55 PM

#

I am afraid I cannot help, @kind olive. I have never tried downloading on a cellular connection.

scenic cosmos Dec 3, 2019, 3:55 PM

#

Hello, I have been hacking my Facebook account and there is someone playing the game with me and changed the email address Facebook and password can you help me

kind olive Dec 3, 2019, 3:55 PM

#

@lime juniper pubg not allowing to download through mobile data thats bug

#

@scenic cosmos i think now only way is to make another new account.

scenic cosmos Dec 3, 2019, 3:59 PM

#

@kind olive You mean Facebook email or pubg email

distant falcon Dec 3, 2019, 4:02 PM

#

Can anyone name all the upgradable skins and those also which are full upgraded from strt

#

Like hellfire akm

spring void Dec 3, 2019, 4:12 PM

#

@distant falcon you can find the skins ingame

distant falcon Dec 3, 2019, 4:26 PM

#

Not the fully upgraded ones

#

Today i saw an m24 upgraded skin except the seven seas ones

prime igloo Dec 3, 2019, 4:27 PM

#

@warm wren can you send me the clan requirement form ?

distant falcon Dec 3, 2019, 4:27 PM

#

It was not there in workshop

storm flumeBOT Dec 3, 2019, 4:29 PM

#

Your level is defined by your server activity. Sending messages in the server will grant you between 15 and 25 experience points per minute. You will automatically receive a role based on your number of experience points. The more experience points, the higher the level role. To check your current level, execute the !rank command in #481204134859505684.

The server has six different roles, each with additional unique benefits, which will be granted once a certain level is reached:

:white_small_square: 10 | <@&479207138863087617>: Ability to send messages in #clans.
:white_small_square: 20 | <@&440672686729854987>: Displayed separately in the online list with a colored username.
:white_small_square: 30 | <@&440673488265543692>: Ability to use external emojis.
:white_small_square: 40 | <@&440672966011781126>: Ability to react to messages and access a private channel.
:white_small_square: 50 | <@&460737583354216468>: Ability to change server nickname.
:white_small_square: 60 | <@&477057228814155787>: Ability to attach files and use <@&549678792583544853> music commands.

woven atlas Dec 3, 2019, 4:29 PM

#

You need to be lv 10 in this server to send clan requirements

prime igloo Dec 3, 2019, 4:29 PM

#

Oh ok man

#

Thank you

woven atlas Dec 3, 2019, 4:30 PM

#

Anytime

scenic crypt Dec 3, 2019, 4:33 PM

#

help

#

heelp

#

Plz

polar marshBOT Dec 3, 2019, 4:38 PM

#

@scenic crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slender roost Dec 3, 2019, 5:31 PM

#

Why the server is so lagging

#

I lost 50 point f cross server

#

After I die the server lost lagging 😂😅🤣

#

Stop*

merry sandal Dec 3, 2019, 5:35 PM

#

Your internet connection, most probably.

sullen jackal Dec 3, 2019, 5:38 PM

#

hello pubg official i bought uc from perdigital site and e-pin didn't come im bought full 25,000 uc please went on my money please throw 25,000 uc right away or i will complain id: 5107483727 i want you to take a hand to this situation

west field Dec 3, 2019, 5:46 PM

#

@sullen jackal Ahhhh WOW Dude. I just went to see your profile!
So You Telling to #PUBGOFFICIAL you Bought 25,000 UC 😯.
You even didn't get the Royal Pass!
What A lier!
You need to have a proof that you bought that😂 amount of UC!
Cheer!

sullen jackal Dec 3, 2019, 5:49 PM

#

this is my first uc purchase !!

#

but uc did not come

keen monolith Dec 3, 2019, 5:50 PM

#

Well, if you brought from midasbuy then there is chance you will get your uc in few hours but if you brought from any other site then gg

night cloak Dec 3, 2019, 5:51 PM

#

@sullen jackal Please contact with the site support from where you bought it. They probably have a customer support email.

sullen jackal Dec 3, 2019, 5:54 PM

#

ı received my code was successfully executed but I did not come from midas buy from 1 or 2 days passed still did not come

#

!!

night cloak Dec 3, 2019, 5:54 PM

#

@sullen jackal Email help@midasbuy.com.

sullen jackal Dec 3, 2019, 5:55 PM

#

@emma thank you

cerulean zinc Dec 3, 2019, 6:16 PM

#

I guess that’s a but scam?

sick shale Dec 3, 2019, 6:35 PM

#

When is the next crew challenge? And whats this date?

📎 Screenshot_20191203-203421_PUBG_MOBILE.jpg

distant falcon Dec 3, 2019, 6:43 PM

#

Does anyone knows name of all upgradable skins excpt those tht r in workshop

#

Like hellfire akm

azure valley Dec 3, 2019, 6:47 PM

#

Hii i have a problem

#

I need a help

ionic cloak Dec 3, 2019, 6:52 PM

#

hi
I cant change my flag and I have a card to change it

keen dock Dec 3, 2019, 6:59 PM

#

Not sure if this should go here or the discord support page. ...I’m having trouble using Discord voice for coms while in PUBG. The audio for discord is good, but game sounds are muffled and non-directional. I’ve been researching it and it sounds like Discord media is coming in as call audio instead of media audio. The only fix I’ve seen was force closing PUBG and reopening it, but that hasn’t worked. I’ve heard that it could be due to the fact I’m using a wireless headset. Has anyone else encountered the same issue? What headsets are you guys using for discord coms while in PUBG?

grand star Dec 3, 2019, 7:02 PM

#

@merry sandal hello could you please let me know when galaxy store pubg mobile uc purchase available?

📎 Screenshot_20191130-183854_PUBG_MOBILE.jpg

#

@harsh anchor

#

@somber solstice

#

Sorry for the tag guys I know that question cant be answered by mods

night cloak Dec 3, 2019, 7:28 PM

#

How to get content creater role in this discord

night cloak Dec 3, 2019, 7:50 PM

#

Hallo

#

@night cloak

loud kite Dec 3, 2019, 8:04 PM

#

Had a question about the points system, can I ask that here?

unborn steppe Dec 3, 2019, 8:36 PM

#

Is there any other way to get that character cash thing ? I don’t wanna spend money

📎 image0.png

uneven tree Dec 3, 2019, 8:51 PM

#

So when we getting rid of hackers in the game? I mean we all know y’all don’t

storm willow Dec 3, 2019, 9:22 PM

#

@unborn steppe collect char card for one more day you ll be good

regal belfry Dec 3, 2019, 9:27 PM

#

@somber solstice whens ultra hd coming out?

cyan citrus Dec 3, 2019, 9:33 PM

#

@unborn steppe seriously you cant spend 5 uc ?

humble heron Dec 3, 2019, 9:41 PM

#

does anyone know how to download the beta for ios . it doesn’t work for me. even after following the instructions

night cloak Dec 3, 2019, 9:51 PM

#

Is there any way for us to report hackers on Discord?

haughty cypress Dec 3, 2019, 10:14 PM

#

does your service include advertising in a server where rules clearly says no advertising? @shrewd relic

scarlet kraken Dec 3, 2019, 10:15 PM

#

@shrewd relic okay boomer

haughty cypress Dec 3, 2019, 10:18 PM

#

imagine wanting services from a guy like this, couldnt be me

winter wigeon Dec 3, 2019, 11:04 PM

#

Hi i have a cheater video where i can post it ?

night cloak Dec 3, 2019, 11:13 PM

#

@winter wigeon http://bit.ly/report-pubgm-cheaters

cosmic gazelle Dec 3, 2019, 11:21 PM

#

Im asking something from 2 days and nobody is replying

tender zinc Dec 3, 2019, 11:30 PM

#

📎 Screenshot_20191203-232743_PUBG_MOBILE.jpg

#

So I was just randomly booted from my match acting like I died

#

And I was doing well in my match any reasons why I was suddenly booted like I had died when obviously I've not died

night cloak Dec 3, 2019, 11:36 PM

#

@cosmic gazelle What is it?

humble burrow Dec 3, 2019, 11:36 PM

#

The server stopped suddenly!

night cloak Dec 3, 2019, 11:37 PM

#

@tender zinc Looks like a server issue.

tender zinc Dec 3, 2019, 11:38 PM

#

Really convenient though when I kill a guy suddenly the server shuts down and boots me

cursive axle Dec 4, 2019, 12:13 AM

#

How do I invite somebody to this server?

cinder pine Dec 4, 2019, 12:27 AM

#

Hewo, I'm gonna wek some of feese guys! Hew yeah!

#

KamikazeError

tardy ruin Dec 4, 2019, 1:15 AM

#

In the hacker in the server today 5 times killed me

#

📎 858.png

haughty cypress Dec 4, 2019, 1:17 AM

#

pro

tardy ruin Dec 4, 2019, 1:18 AM

#

id 5631408943

#

I hope you help from hacking

storm flumeBOT Dec 4, 2019, 1:39 AM

#

Hello, @tardy ruin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

night cloak Dec 4, 2019, 2:15 AM

#

Bots always die immediately right? If they’re knocked they should be real players right even though they act like a bot?

visual cloak Dec 4, 2019, 2:17 AM

#

Hello, I have a screenshot video for a hacker, Where can I send it to support?

ocean hawk Dec 4, 2019, 2:37 AM

#

It’s been like this all day today. My WiFi is good . This just started happening today . It’s gotten me killed a lot today. My ms would rise to 900. What do I do?

📎 image0.png 📎 image1.png

#

I restarted device and pubgm and nothing change

polar marshBOT Dec 4, 2019, 3:11 AM

#

@spare leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

stuck anchor Dec 4, 2019, 3:29 AM

#

@night cloak some bots do. But there will be the occasional bot that gets knocked and you have to thirst. Not real though.

normal fulcrum Dec 4, 2019, 3:51 AM

#

@ocean hawk Have you tried changing your network?

storm flumeBOT Dec 4, 2019, 3:51 AM

#

Hello, @visual cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

ocean hawk Dec 4, 2019, 4:18 AM

#

@normal fulcrum yes

#

I keep teleporting in classic and tdm

grim grotto Dec 4, 2019, 4:18 AM

#

Is Asia server down? I'm not able to play any sqaud matches. Eu, na and sa servers are working fine

normal fulcrum Dec 4, 2019, 4:19 AM

#

@ocean hawk More like rubberbanding

ocean hawk Dec 4, 2019, 4:19 AM

#

What’s that ?

normal fulcrum Dec 4, 2019, 4:19 AM

#

Have you tried client repair @ocean hawk?

ocean hawk Dec 4, 2019, 4:19 AM

#

No I’ll try it out

normal fulcrum Dec 4, 2019, 4:20 AM

#

Let me know if it helps

grim grotto Dec 4, 2019, 4:20 AM

#

📎 Screenshot_2019-12-04-09-47-10-837_com.pubg.krmobile.jpg

normal fulcrum Dec 4, 2019, 4:20 AM

#

Btw, you're from which region @ocean hawk?

ocean hawk Dec 4, 2019, 4:20 AM

#

NA

normal fulcrum Dec 4, 2019, 4:20 AM

#

Ok

ocean hawk Dec 4, 2019, 4:21 AM

#

But I play Europe server sometimes for fun

normal fulcrum Dec 4, 2019, 4:21 AM

#

If you join another server than you will definitely get higher ping than your own server

ocean hawk Dec 4, 2019, 4:23 AM

#

Ahh but the issue occurs on my own server too

#

Couldn’t even switch guns

#

It just started happening today

#

Never happened before

fair skiff Dec 4, 2019, 4:27 AM

#

I need help!

#

I bought myself a new iPad and now wanted to sync my account from Android to iOS. I have already linked my acc with Google Play Games and Facebook. Now, the thing is even after logging in from the same fb account on my iPad, I am not able to get my account. It asks me to create a new account. I thought to give it a try and chose a random name and now the thing is that I have two different pubg accounts running on my same Facebook id. Please help me. I want to sync my android account to iOS too.

ocean hawk Dec 4, 2019, 4:30 AM

#

@night cloak I did client and I’m not teleporting anymore . But my ping is just yellow now but I’m able to play

#

Wonder why though hasn’t happened before until now

polar marshBOT Dec 4, 2019, 4:43 AM

#

@abstract lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Dec 4, 2019, 4:48 AM

#

@ocean hawk It happens sometimes because of previously saved cache

coral maple Dec 4, 2019, 5:19 AM

#

📎 Screenshot_20191203-231931_PUBG_MOBILE.jpg

#

Can someone please translate for me?

distant falcon Dec 4, 2019, 5:23 AM

#

Y i get indo players i play asia duo crown 1 is my league

#

Every game only indo

night cloak Dec 4, 2019, 5:39 AM

#

magic word

polar marshBOT Dec 4, 2019, 5:39 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fast locust Dec 4, 2019, 6:03 AM

#

my pubgm acoount has been hacked. it was connected with my facebook account which is also hacked. now i want to recover my pubgm account. i want to change my pubgm facebook account. what can i do for it?

keen warren Dec 4, 2019, 7:08 AM

#

Yes, I'm is a hacker game wall hack and aim bot and I am very sorry but I want my account to be returned and did not repeat that and will respect the rules and provisions of the game

My name is (HamadKAR98)

This is my account ID(5633873612)

I will no longer be a hacker and this is a promise and I will become a professional player

blazing saddle Dec 4, 2019, 7:16 AM

#

@keen warren What do you mean by 'I want my account to be returned'?

keen warren Dec 4, 2019, 7:28 AM

#

I am a professional player and I was given that 3 months and I am not a hacker and I do not use any external programs and I respect the policy and tightness of the game thank you

#

My name is (HamadKAR98)
This is my account ID(5633873612)

#

@blazing saddle

haughty cypress Dec 4, 2019, 7:30 AM

#

lies

keen warren Dec 4, 2019, 7:30 AM

#

Please be recalculated. I will be mad if I do not recalculate. Thank you

haughty cypress Dec 4, 2019, 7:31 AM

#

i dont think thats what recalculated means

keen warren Dec 4, 2019, 7:32 AM

#

come back an account

#

Will the account be returned and thank you

#

I like my account very much

storm flumeBOT Dec 4, 2019, 7:38 AM

#

Please refer to subpoint 2.12 in #faq for further information, @keen warren. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

keen warren Dec 4, 2019, 7:48 AM

#

@haughty cypress
Do you promise to return my account within a week

normal fulcrum Dec 4, 2019, 7:53 AM

#

@keen warren We can't ban or unban your account. Read subpoint 2.12 in #faq. Avoid asking same questions again and again

lime juniper Dec 4, 2019, 7:57 AM

#

What happened to your account, @keen warren?

keen warren Dec 4, 2019, 7:57 AM

#

I did not use any external program and I was given an injustice and I am a professional player and I respect all the rules of the game

lime juniper Dec 4, 2019, 7:57 AM

#

What injustice are you referring to?

keen warren Dec 4, 2019, 7:58 AM

#

causeless

lime juniper Dec 4, 2019, 7:58 AM

#

What do you mean?

keen warren Dec 4, 2019, 7:59 AM

#

I am oppressed

polar marshBOT Dec 4, 2019, 8:00 AM

#

@keen warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

mint forum Dec 4, 2019, 8:14 AM

#

📎 Screenshot_2019-12-04-16-05-15-393_com.tencent.ig.jpg

#

Please ban this guy

oak tartan Dec 4, 2019, 8:18 AM

#

Wait so if we get an emote of Sara can we not use it in a match until we get Sara?

#

Cuz I can’t add it to my emote wheel

night cloak Dec 4, 2019, 8:26 AM

#

@oak tartan Nope. Sara exclusive. You can only use the unlocked voices with other characters.

storm flumeBOT Dec 4, 2019, 8:26 AM

#

Hello, @mint forum!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

oak tartan Dec 4, 2019, 8:32 AM

#

Dang

teal cradle Dec 4, 2019, 8:36 AM

#

help

📎 Screenshot_20191204-103516.png

#

what should i do?

#

i cant redeem more vauchers

#

this sucks

spring void Dec 4, 2019, 8:40 AM

#

Unfortunately you will have to purchase some uc then

teal cradle Dec 4, 2019, 8:40 AM

#

i dont have money

#

i just need 5😞

night cloak Dec 4, 2019, 8:45 AM

#

Any support?

#

@night cloak Aloha! How can I help you?

#

@night cloak beta crashes whenever i open it.. it doesnt even start.. crashes before even launching.. i am on ios beta

violet temple Dec 4, 2019, 8:52 AM

#

Its a common night vision glitch @sharp skiff

night cloak Dec 4, 2019, 8:53 AM

#

@night cloak Please report from wherever you got the beta.

#

I got in game message of installing beta . @night cloak

sharp skiff Dec 4, 2019, 8:53 AM

#

@violet temple thx

storm flumeBOT Dec 4, 2019, 8:54 AM

#

You can apply for the PUBG MOBILE beta program here, @night cloak:

:white_small_square: http://bit.ly/pubgm-beta

You will be contacted via e-mail in the near future if you are selected.

night cloak Dec 4, 2019, 8:55 AM

#

Why is this stupid bot @ me fo suspended accounts lol

#

@night cloak Use the link above to register in beta program to get the latest working link for iOS.

#

I am selected. This is what i am saying. But the beta doesnt even launch it just crashes in less than a second of launching

#

I don't see you're selected.

spring void Dec 4, 2019, 8:56 AM

#

@night cloak if you are selected go to that server and report there

#

~~you are not in the server~~

night cloak Dec 4, 2019, 8:57 AM

#

Then what is this

📎 image0.png

#

A joke or bug or glitch or what

#

@spring void @night cloak

#

@night cloak Not this. Go to the link above to register.

#

If you wish to get link for the latest iOS beta.

knotty nest Dec 4, 2019, 9:17 AM

#

hello

#

I need help

#

I cannot access my pubg Mobile account because it is linked to a disabled Facebook account

#

How do I recover my account?🙁

#

@haughty sleet

night cloak Dec 4, 2019, 9:20 AM

#

Hey!

#

@knotty nest Please contact customer support in game to transfer your current game progress to a guest account.

knotty nest Dec 4, 2019, 9:22 AM

#

How can I communicate with customer support

violet temple Dec 4, 2019, 9:24 AM

#

@knotty nest

📎 image0.png

#

You should see a help button frm login screen

knotty nest Dec 4, 2019, 9:25 AM

#

I contacted them and I did not find a solution

#

I need to talk to someone, not a robot

violet temple Dec 4, 2019, 9:26 AM

#

Lol when u click the “contact us” a person replies

#

Its not instant tho

#

Trust me i have had my boat load of complaints to pubgm support they always have a person reply :))

knotty nest Dec 4, 2019, 9:27 AM

#

I have been trying for a month and have not reached a solution

somber jewel Dec 4, 2019, 9:29 AM

#

hi

#

bro

violet temple Dec 4, 2019, 9:30 AM

#

Lol rip it be like tht sometimes, goodluck bro @knotty nest

normal fulcrum Dec 4, 2019, 9:37 AM

#

@knotty nest You have to enable the facebook account if you want to log in through it

#

@somber jewel How can we help you?

somber jewel Dec 4, 2019, 9:38 AM

#

YEA

#

Im Speak Turkısh Bro

normal fulcrum Dec 4, 2019, 9:40 AM

#

@somber jewel You can go to #613267301243944960 and react to your language to get access to Turkish language channel

somber jewel Dec 4, 2019, 9:46 AM

#

yea

polar marshBOT Dec 4, 2019, 9:49 AM

#

@somber jewel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fair skiff Dec 4, 2019, 10:33 AM

#

I bought myself a new iPad and now wanted to sync my account from Android to iOS. I have already linked my acc with Google Play Games and Facebook. Now, the thing is even after logging in from the same fb account on my iPad, I am not able to get my account. It asks me to create a new account. I thought to give it a try and chose a random name and now the thing is that I have two different pubg accounts running on my same Facebook id. Please help me. I want to sync my android account to iOS too.

night cloak Dec 4, 2019, 10:36 AM

#

@fair skiff It's not possible to have two different game profile linked to a single Facebook account. Did you try to login to your Android device with the same Facebook account to see if you actually used that Facebook account to link?

fair skiff Dec 4, 2019, 10:38 AM

#

Yes @night cloak. I only have one fb account of mine so there is no chance of using another account by mistake.

earnest steeple Dec 4, 2019, 10:39 AM

#

My pubg lite always force close at 2-3 min in game how i fix it please

night cloak Dec 4, 2019, 10:42 AM

#

@fair skiff What you are gonna do now is, go to your Facebook account > settings > Logged in with Facebook and remove PUBG Mobile from there. After that, open PUBG Mobile game on your Android device and login using the Facebook account to see what is shows. And then report me here.

fair skiff Dec 4, 2019, 10:43 AM

#

I think the issue is due to Google Play Games. I have linked my account with Google and fb and now when logging in through iPad, I think theres a issue due to google.

night cloak Dec 4, 2019, 10:43 AM

#

@earnest steeple PUBG Lite or PUBG Mobile Lite?

#

@fair skiff No, there's no issue with Google, just follow what I said.

fair skiff Dec 4, 2019, 10:43 AM

#

Okay

#

Give me a min.

night cloak Dec 4, 2019, 10:47 AM

#

Also, let me know if you are using Korean version or Vietnamese version on your Android device.

earnest steeple Dec 4, 2019, 10:49 AM

#

@night cloak pubgm lite

night cloak Dec 4, 2019, 10:50 AM

#

@earnest steeple May I know what device you are using? and since when you are facing the problem?

earnest steeple Dec 4, 2019, 10:50 AM

#

My phone pocophone

#

At in game 2-3 min auto force close and restart game

night cloak Dec 4, 2019, 10:51 AM

#

Why are you playing lite version using pocophone?

earnest steeple Dec 4, 2019, 10:51 AM

#

Because the aim assists

#

I just wanna play

#

-_

night cloak Dec 4, 2019, 10:52 AM

#

Play the normal version please, the lite version is optimised for mid range chipset only, @earnest steeple.

earnest steeple Dec 4, 2019, 10:53 AM

#

rip

fair skiff Dec 4, 2019, 10:54 AM

#

@night cloak I am using Global Version.

night cloak Dec 4, 2019, 10:55 AM

#

Oh, alright.

fair skiff Dec 4, 2019, 10:59 AM

#

So, I removed pubg from my fb and then logged in through the same acc. It got me to my original account but that's not the case with my iPad. It has a whole another new account with the same fb account @night cloak

night cloak Dec 4, 2019, 11:01 AM

#

@fair skiff Now, log into your game on iPad using the Facebook account, again. Oh, and thing, can I get a screenshot of your linked social medias from Game's basic settings?

fair skiff Dec 4, 2019, 11:18 AM

#

@night cloak I got my account working!

#

Actually the issue was very awkward. It was like I used my gmail account to log in to fb but after logging in, it automatically switched to my old yahoo account which I have stopped using since 2 years. I know it sounds dumb but that just happened and I don't know why and how.

gilded swift Dec 4, 2019, 11:54 AM

#

Why it's showin

📎 Screenshot_20191204-172348.jpg

spring void Dec 4, 2019, 12:06 PM

#

@gilded swift contact Google play support

vivid dome Dec 4, 2019, 12:08 PM

#

H

proven lance Dec 4, 2019, 12:16 PM

#

@haughty sleet

#

can i dm you?

#

@lime juniper

lime juniper Dec 4, 2019, 12:17 PM

#

What does it concern?

proven lance Dec 4, 2019, 12:17 PM

#

i have found a huge bug in this game

storm flumeBOT Dec 4, 2019, 12:17 PM

#

Hello, @proven lance!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

versed sorrel Dec 4, 2019, 12:46 PM

#

Some youtubers are so greedy that they promote hack in the name of saying look how hacker hack and shows step of hacking specifecially MR.ghost gaming

#

I think he has some connections with these teams so if u can please tell him to take down that video because he is showing how to to that

#

Hacking thing

storm flumeBOT Dec 4, 2019, 12:48 PM

#

Hello, @versed sorrel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

spring void Dec 4, 2019, 12:49 PM

#

You can report those youtubers ingame too

#

And to youtube

night cloak Dec 4, 2019, 1:13 PM

#

@fair skiff Game on!

pallid drift Dec 4, 2019, 2:01 PM

#

I bought UC and money got deducted from my account but I didn't receive UC

grizzled lark Dec 4, 2019, 2:03 PM

#

Kindly wait for atleast 24hrs because it might take some time to get it processed and sent it yo your account, @pallid drift. If it's not received after that period, kindly contact the customer support via valid receipt of the transaction.

pallid drift Dec 4, 2019, 2:04 PM

#

Ok....thanks

earnest steeple Dec 4, 2019, 2:28 PM

#

My pubg 4

normal fulcrum Dec 4, 2019, 2:43 PM

#

@earnest steeple Can you explain your issue nore clearly?

polar marshBOT Dec 4, 2019, 2:44 PM

#

@tribal parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean zinc Dec 4, 2019, 2:49 PM

#

Any ways to get free rename card?

#

Pls help @spring void

spring void Dec 4, 2019, 2:50 PM

#

You get them at few level progress awards, you can also get it in crew shop and also from returner missions @cerulean zinc

cerulean zinc Dec 4, 2019, 2:50 PM

#

So if I leave Pubg now for 10 days, will the returner missions appear again? @spring void

#

Coz I claimed the progress mission ones

#

And I don’t have crew to play with

spring void Dec 4, 2019, 2:51 PM

#

Not sure if 10 days trigger it but you can try

cerulean zinc Dec 4, 2019, 2:51 PM

#

How many days shall I wait?

#

15? @spring void

spring void Dec 4, 2019, 2:52 PM

#

I am not sure.

cerulean zinc Dec 4, 2019, 2:52 PM

#

Umm k thx

#

No other ways? @spring void

spring void Dec 4, 2019, 3:00 PM

#

No

#

No free ways

cerulean zinc Dec 4, 2019, 3:00 PM

#

I just wanted to know how much time I have to wait for getting returner missions

full granite Dec 4, 2019, 3:01 PM

#

if i using vpn to open crates....will my acnt get bnned?

spring void Dec 4, 2019, 3:01 PM

#

@full granite VPN is not recommended

polar marshBOT Dec 4, 2019, 3:01 PM

#

@full granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

spring void Dec 4, 2019, 3:02 PM

#

15 days trigger it @cerulean zinc @cerulean zinc @Baidyanath Ayurvedic Centre#7722

cerulean zinc Dec 4, 2019, 3:02 PM

#

Ok thx bro

#

U helped a lot

full granite Dec 4, 2019, 3:03 PM

#

all right

#

thank you

cerulean zinc Dec 4, 2019, 3:24 PM

#

@spring void my friend said 10 days thing didn’t work for him

cosmic gazelle Dec 4, 2019, 3:25 PM

#

Why cant pubg make a system to detect if someone is teaming up

spring void Dec 4, 2019, 3:25 PM

#

@cerulean zinc yea, 15 days

cerulean zinc Dec 4, 2019, 3:25 PM

#

Oh 😂

spring void Dec 4, 2019, 3:25 PM

#

@cosmic gazelle you can just report them ingame

#

It is more efficient and prevents false bans

night cloak Dec 4, 2019, 3:26 PM

#

If you mean teaming up with cheaters, they already have a system, or rather a protocol to follow, @cosmic gazelle. If you mean teaming up in solo, then no.

cosmic gazelle Dec 4, 2019, 3:27 PM

#

@night cloak teaming up in solo and duo and even squad.. there should be a system which detects if a random player is in the same car with someone in solo or duo which means teaming up

spring void Dec 4, 2019, 3:28 PM

#

It doesn't always means that

night cloak Dec 4, 2019, 3:28 PM

#

It would be great if there was such a system in place. Unfortunately, that is impossible.

spring void Dec 4, 2019, 3:28 PM

#

Sometimes you get there by accident or for trolling

cosmic gazelle Dec 4, 2019, 3:28 PM

#

Oh,Im carrying a guy throughout the whole game and killing people, Im saying take time if a person is there for more than 5 minutes,they should be banned

night cloak Dec 4, 2019, 3:29 PM

#

Misunderstandings would happen if such a system would be active.

cosmic gazelle Dec 4, 2019, 3:29 PM

#

@night cloak ya bro..this system should come

night cloak Dec 4, 2019, 3:29 PM

#

And that results in a lot of complaints and whining.

cosmic gazelle Dec 4, 2019, 3:30 PM

#

At least something should be there..here I got killed 3 times in a row in solo with teamed up noobs, and in recent match a guy was teaming up with a hacker who killed me then another hacker killed them

#

Just passing a suggestion to make some kind of a system

#

There are many ways,devs can figure it out if they want to

night cloak Dec 4, 2019, 3:32 PM

#

They could, but there are many factors to take under consideration. Don't think you'll expect such a system any time soon. Only thing you can really do is report such players, I guess?

cosmic gazelle Dec 4, 2019, 3:33 PM

#

@night cloak report is lol,anyways why there's no sound in the laughing emote of RP rewards?

#

It was there in Beta and many youtubers had shown it

night cloak Dec 4, 2019, 3:34 PM

#

Audio bug, possibly?

#

Maybe try refreshing your game.

cosmic gazelle Dec 4, 2019, 3:34 PM

#

Not working..I cant hear any music, are you able to hear it?

night cloak Dec 4, 2019, 3:34 PM

#

I do not know, give me a moment.

cosmic gazelle Dec 4, 2019, 3:34 PM

#

Owkee

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Its in level 95

night cloak Dec 4, 2019, 3:35 PM

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Perhaps they removed it?

#

Since not all features in beta carry over to the live version.

cosmic gazelle Dec 4, 2019, 3:36 PM

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Its a mythic emote,it had emote sound too in bideos... last time 1 emote didn't come with a sound and it came later on in an update..can it be possible this time to?

night cloak Dec 4, 2019, 3:36 PM

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Yeah, I don't hear it either.

#

That could be possible. If you ask me, I think that this was on purpose.

cosmic gazelle Dec 4, 2019, 3:36 PM

#

Owke cool

#

Any update on "Not getting Ranked" in Region bug?Im seeing 0 in duo wins etc since Season 5, no solution yet..even my friends cant see my name in their friends section.
Because of this, Im not getting any regional title.
This bug is there in my Account since Season 5, you know how pissed I'm, its season 10 now

📎 JPEG_20191204_210842.jpg

#

I've been reporting this 100+ times here and in game and mail,no damn solution

night cloak Dec 4, 2019, 3:57 PM

#

REPORT ON ID : 5652499864

#

Name: NidalALGOKER

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Use of magic bullet and hight jump

storm flumeBOT Dec 4, 2019, 3:58 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

vague gale Dec 4, 2019, 3:59 PM

#

@night cloak
What is magic bullet?

storm flumeBOT Dec 4, 2019, 3:59 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

bitter ember Dec 4, 2019, 4:13 PM

#

I think im just blind, but where can I change my sensitivity?

#

i cant find it

#

nvm

night cloak Dec 4, 2019, 4:41 PM

#

Lol , just open the settings and it's there @bitter ember

obsidian dove Dec 4, 2019, 5:00 PM

#

when is open beta available

ornate ruin Dec 4, 2019, 5:17 PM

#

hey

polar marshBOT Dec 4, 2019, 5:18 PM

#

@ornate ruin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean zinc Dec 4, 2019, 5:30 PM

#

If I leave Pubg for 15 days and don’t uninstall it will everything in my inventory be safe?

#

Like nothing will be automatically removed right ?

#

@bold siren

bold siren Dec 4, 2019, 5:31 PM

#

Only the time limited items will expire.

cerulean zinc Dec 4, 2019, 5:31 PM

#

Yeah nothing else right?

polar marshBOT Dec 4, 2019, 5:31 PM

#

@civic parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean zinc Dec 4, 2019, 5:32 PM

#

Niceu coz I wanna trigger returner missions thingy for rename card so wanna make sure I don’t lose anything @bold siren

#

It will be triggered in 15 days right?

bold siren Dec 4, 2019, 5:33 PM

#

No, nothing else.

cerulean zinc Dec 4, 2019, 5:55 PM

#

Poco f1 or Redmi Note 8 for good experience in Pubg? @grizzled lark

#

Sorry for pinging again

#

@bold siren

#

Pls recommend

grizzled lark Dec 4, 2019, 5:58 PM

#

Poco f1, @cerulean zinc.

cerulean zinc Dec 4, 2019, 5:58 PM

#

Oh thx man

final loom Dec 4, 2019, 6:05 PM

#

If we are kill an enemy with mp5k which is using 9mm ammo in smg catagory
The kills are not counted in smg mastery
#questions plz fix this

coral maple Dec 4, 2019, 6:40 PM

#

📎 Screenshot_20191204-133720_PUBG_MOBILE.jpg

#

📎 Screenshot_20191204-133401_PUBG_MOBILE.jpg

#

This guy is 100% hacker please stop him!

small wagon Dec 4, 2019, 6:41 PM

#

cheaters' clash again in pubgm

storm flumeBOT Dec 4, 2019, 7:03 PM

#

Hello, @coral maple!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

karmic garden Dec 4, 2019, 7:12 PM

#

📎 20191205_011113.jpg

#

why is it taking so much time to find a match ?

#

matchmaking's first language is hindi and second one is empty

#

even if i turn off the match by language option, it still takes a minute or so

#

@spring void

night cloak Dec 4, 2019, 7:30 PM

#

@karmic garden May I know what is your country name?

karmic garden Dec 4, 2019, 7:31 PM

#

Bangladesh

night cloak Dec 4, 2019, 7:33 PM

#

@karmic garden It is 1:31 am in Bangladesh, and very similar in nearby countries. Since majority are sleeping and you should be too, it is common for the matchmaking time. Also, it could be you are in a higher tier, like diamond plus. Try again at morning, and you'll see a huge bump comparing to the time it's taking now.

coral maple Dec 4, 2019, 8:49 PM

#

📎 Screenshot_20191204-154901_Samsung_Internet.jpg

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I did not record or I do not have evidence I'm not able to submit?

#

All I have is a screenshot

covert hound Dec 4, 2019, 8:51 PM

#

Does the screenshot prove they are cheating?

coral maple Dec 4, 2019, 8:51 PM

#

No

covert hound Dec 4, 2019, 8:51 PM

#

post it here let me see if it will be valid evidence

coral maple Dec 4, 2019, 8:51 PM

#

📎 Screenshot_20191204-133401_PUBG_MOBILE.jpg

#

📎 Screenshot_20191204-133720_PUBG_MOBILE.jpg

#

I am 100% sure he is cheating the whole lobby was complaining on all chat

covert hound Dec 4, 2019, 8:52 PM

#

Unfortunately your only option will be to report in game. That form is only for submitting additional evidence of them cheating.

#

I highly doubt he is cheating having killed 1 person and only 5 people alive in the match lol

coral maple Dec 4, 2019, 8:57 PM

#

@covert hound Look properly at the 2nd screenshot the 1st one it's a glitch 14 kills playing 1 v 4 And I'm gonna repeat this I am 100% sure he is hacking I spectator him he was moving very fast shooting through the walls He killed my whole squad

covert hound Dec 4, 2019, 8:58 PM

#

14 kills doesn’t mean anything, neither does killing your whole squad. You need to record for proof

coral maple Dec 4, 2019, 8:59 PM

#

Bro you the one who said he only killed 1 person

#

I really don't care if he killed my whole squad it's happened many times all I care is that it is unfair that he is still able to play and he is ranked conqueror!

covert hound Dec 4, 2019, 9:01 PM

#

If you don’t require any additional support please move to one of the chat channels

night cloak Dec 4, 2019, 9:55 PM

#

Please make classic crate odds more good i didnt got anything from long time

winged umbra Dec 4, 2019, 10:25 PM

#

@coral maple

📎 Screenshot_20191204_222135_com.tencent.ig.jpg

#

His stats are normal but he's conqueror without having played other seasons... So could be hacker in a new account.

#

Also... Is there any problem with using VPN while playing pubgm? I know that if you root your phone sometimes there is, but not sure with VPN

steel wing Dec 4, 2019, 10:34 PM

#

Could someone check #media and try helping me whats wrong withth my keyboard? @molten crown @light trout ???

soft hearth Dec 4, 2019, 10:52 PM

#

good question

polar marshBOT Dec 4, 2019, 11:13 PM

#

@elder tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pearl light Dec 4, 2019, 11:47 PM

#

Please help

📎 InShot_20191205_053520527.zip

#

Zip file

#

Please please i am in trouble i can't play

#

Help please @polar marsh

night cloak Dec 5, 2019, 12:06 AM

#

@pearl light What is it about?

crude sapphire Dec 5, 2019, 12:09 AM

#

@polar marsh me vale kk si no hablas español pero mira esta cosa que encontre

📎 Screenshot_20191204-180656_Facebook.jpg

#

📎 Screenshot_20191204-180546_Facebook.jpg

#

Estan en vivo :u

polar marshBOT Dec 5, 2019, 12:11 AM

#

@crude sapphire:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

uneven tree Dec 5, 2019, 12:12 AM

#

Tell me who actually wants this. No one. Stop adding stupid stuff and fix the bugs

📎 image0.png

cosmic gazelle Dec 5, 2019, 12:22 AM

#

I got this laughing emote which I already had from previous RP and 1 more emote which I already own still it didn't get dismantle or anything

📎 20191205_055125.jpg

night cloak Dec 5, 2019, 12:52 AM

#

I need help because on my old iPhone which was an 8+ hade 3D Touchand k I upgraded and it has this Haptic Touch which is messing up my game please help me fix it so I won’t have to fix the buttons

hoary yoke Dec 5, 2019, 1:26 AM

#

I need help

night cloak Dec 5, 2019, 1:48 AM

#

Any one here ?

#

Hallo

night cloak Dec 5, 2019, 2:23 AM

#

I need help because on my old iPhone which was an 8+ hade 3D Touchand k I upgraded and it has this Haptic Touch which is messing up my game please help me fix it so I won’t have to fix the buttons

earnest steeple Dec 5, 2019, 2:28 AM

#

@night cloak u hacking lol

#

@night cloak thats from ur phone

#

@night cloak i'm admin of operator

#

?

#

Pubgm

#

Many e-mail recived u hacking

coral maple Dec 5, 2019, 2:41 AM

#

@winged umbra👌

woeful elm Dec 5, 2019, 2:47 AM

#

What's happening GWlulurdWaitWhat

kind sage Dec 5, 2019, 2:48 AM

#

someone got busted

mossy magnet Dec 5, 2019, 3:14 AM

#

@night cloak bun bun, i saw your post, but isn't this entire channel just people whining about bans?

vague gale Dec 5, 2019, 3:23 AM

#

I can not apply this emote 😭

📎 Screenshot_20191205-075248_Video_Player.jpg

#

It is not equipped BTW

velvet vault Dec 5, 2019, 3:28 AM

#

I have a doubt. When we open premium crate will we get a guaranteed legendary item on the 10th draw always? Like if I get a legendary on 8th draw, will I be getting a legendary on 10th also? Or is it likely to drop 1 guaranteed legendary item during first 10?

#

Can anyone explain m

normal fulcrum Dec 5, 2019, 3:29 AM

#

@crude sapphire Please use English only

#

@velvet vault You will get guaranteed Legendary item in 1st 10 draws. So it can be any draw on the 1st 10 attempts.

storm flumeBOT Dec 5, 2019, 3:30 AM

#

Hello, @vague gale!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

normal fulcrum Dec 5, 2019, 4:55 AM

#

@hoary yoke What help do you need?

#

@earnest steeple What you're referring to?

#

@cosmic gazelle Emotes cannot be dismantled right now

#

@pearl light What's the issue?

earnest steeple Dec 5, 2019, 4:58 AM

#

Email

normal fulcrum Dec 5, 2019, 5:03 AM

#

@earnest steeple What email?

#

Can you explain?

spare mango Dec 5, 2019, 5:16 AM

#

Who says the game is free of cheaters

#

there are still players using cheats

#

and they are in Crown and ace tiers

#

i want to report a player

storm flumeBOT Dec 5, 2019, 5:19 AM

#

Hello, @spare mango!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

light trout Dec 5, 2019, 5:19 AM

#

Also feel free to check this topic, http://story.pubgm.cc/

young jasper Dec 5, 2019, 5:32 AM

#

@warm wren

#

📎 image0.png 📎 image1.png 📎 image2.png

warm wren Dec 5, 2019, 5:33 AM

#

Check your WIFI and restart your phone @young jasper

young jasper Dec 5, 2019, 5:33 AM

#

Wtf is wrong with the server it costed me a win

normal fulcrum Dec 5, 2019, 5:34 AM

#

Try client repair

young jasper Dec 5, 2019, 5:34 AM

#

My WiFi is fine and I did restart

obsidian dove Dec 5, 2019, 5:34 AM

#

@warm wren beta link crying

storm flumeBOT Dec 5, 2019, 5:34 AM

#

You can apply for the PUBG MOBILE beta program here, @obsidian dove:

:white_small_square: http://bit.ly/pubgm-beta

You will be contacted via e-mail in the near future if you are selected.

obsidian dove Dec 5, 2019, 5:34 AM

#

hearteyes

gaunt sleet Dec 5, 2019, 5:40 AM

#

Hello

#

I need help please

polar marshBOT Dec 5, 2019, 5:40 AM

#

@gaunt sleet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fickle ember Dec 5, 2019, 5:49 AM

#

Hi i need help ..

storm flumeBOT Dec 5, 2019, 5:52 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @fickle ember. Remember to read through #faq before asking questions in the support channels.

polar marshBOT Dec 5, 2019, 5:56 AM

#

@serene heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

pliant mauve Dec 5, 2019, 6:08 AM

#

Guys help me, the game blocked me for nothing. I have never played with cheats. I do not know who to contact. I wrote in support but they did not answer me. Please help me!!!

bitter iris Dec 5, 2019, 6:29 AM

#

What is this

📎 Screenshot_20191204_160611_com.tencent.ig.jpg

#

The person who has plane

onyx cairn Dec 5, 2019, 6:30 AM

#

This is @night cloak, a PUBG Partner. @bitter iris

night cloak Dec 5, 2019, 6:36 AM

#

For persons who play on note 8s
Do you guys ever face an issue where if you're playing claw, sometimes if you go to shoot, the touch wont register until you stop moving or leaning?

night cloak Dec 5, 2019, 6:59 AM

#

😏

full pilot Dec 5, 2019, 7:02 AM

#

help me please

id: 5179574139

📎 Screenshot_20191205_134717.jpg

polar marshBOT Dec 5, 2019, 7:13 AM

#

@eager cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Dec 5, 2019, 7:36 AM

#

I have the riffle and I have the pieces how do I level it up

📎 Screenshot_20191204-233532_PUBG_MOBILE.jpg

limber canopy Dec 5, 2019, 7:50 AM

#

i need to know if I use custom rom and overclooking apps for my phone to improve performance will i get banned? I know this is irrelevant but no is replying me in pubgm chat

glacial garden Dec 5, 2019, 7:58 AM

#

Hi I need contact service

storm flumeBOT Dec 5, 2019, 7:58 AM

#

You can contact the customer service via the game settings, @glacial garden. Refer to subpoint 5.3 in #faq for further instructions.

bold siren Dec 5, 2019, 8:10 AM

#

You have to level up the Basic first, @night cloak.

#

That is not recommended, @limber canopy.

night cloak Dec 5, 2019, 8:11 AM

#

📎 Screenshot_20191205-001147_PUBG_MOBILE.jpg

#

@bold siren how???

#

I have the riffle

bold siren Dec 5, 2019, 8:12 AM

#

Go?

night cloak Dec 5, 2019, 8:13 AM

#

No go takes you back to the spinning

#

@bold siren

bold siren Dec 5, 2019, 8:15 AM

#

Can you send me a screenshot of that skin in your inventory, @night cloak?

cloud minnow Dec 5, 2019, 8:25 AM

#

@somber solstice About the emulator version of PUBG did the devs fix the ''cheaters'' situation or at least try?

night cloak Dec 5, 2019, 8:46 AM

#

Hey I have a question

#

@night cloak Aloha! How can I help you?

#

@cloud minnow I don't think it can be fixed* since they are coming back once they are banned. But the Anti-cheat engine is definitely improving and can detect a cheat very early now compared to old days. And there will be more improvements coming.

#

When is this gonna be available again

📎 image0.png

#

@night cloak Maybe in future events, no concrete information tho.

#

Alright thx

normal fulcrum Dec 5, 2019, 8:56 AM

#

@night cloak You have to unlock the skin 1st. Than you can use the materials to level up the skin.

#

@night cloak Are you referring to the hairstyle?

clear berry Dec 5, 2019, 8:58 AM

#

So this game never shows fpp stats as default?

night cloak Dec 5, 2019, 8:58 AM

#

@normal fulcrum I had had it unlocked I got the skin in the first 20 spins I paid for and now it's gone idk what couldve caused this!!!

#

😭😭😭😭

clear berry Dec 5, 2019, 8:58 AM

#

My fpp tier is 2 tier levels above tpp and it still shows tpp stats as default eventho I only played 15 tpp games this season

night cloak Dec 5, 2019, 8:59 AM

#

@normal fulcrum how do I report missing items??

normal fulcrum Dec 5, 2019, 9:00 AM

#

@night cloak Is it showing in ypur inventory?

night cloak Dec 5, 2019, 9:01 AM

#

No but it was the day before yesterday I've been using it and it wasnt a temporary skin either

normal fulcrum Dec 5, 2019, 9:02 AM

#

Do you have any screenshot or gameplay clip with the skin equipped?

night cloak Dec 5, 2019, 9:02 AM

#

Used my thanksgiving money to buy over $200 dollars worth of stuff and now like half of it's just gone

normal fulcrum Dec 5, 2019, 9:02 AM

#

Half of it?

spring void Dec 5, 2019, 9:04 AM

#

@night cloak please answer the question

normal fulcrum Dec 5, 2019, 9:04 AM

#

Can you list the items which are missing?

night cloak Dec 5, 2019, 9:04 AM

#

Yes looking over all my stuff earlier when Giselle said to send a screenshot of the item in my inventory I went their and over half my things are gone

spring void Dec 5, 2019, 9:04 AM

#

Do you have any screenshot or gameplay clip with the skin equipped?
@night cloak

#

If so please send that to CS

night cloak Dec 5, 2019, 9:05 AM

#

I dont take random SS's I wish I did I am going to start now though

#

Fark this sucks spent so much getting the stuff I had

spring void Dec 5, 2019, 9:06 AM

#

Are you sure that you unlocked that skin?

night cloak Dec 5, 2019, 9:06 AM

#

100% positive

spring void Dec 5, 2019, 9:06 AM

#

Anyways go to ingame support, we cant help with this issue @night cloak

night cloak Dec 5, 2019, 9:06 AM

#

Where?

storm flumeBOT Dec 5, 2019, 9:07 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 5.3 in #faq for further instructions.

night cloak Dec 5, 2019, 9:07 AM

#

Does Pubg have email support

spring void Dec 5, 2019, 9:08 AM

#

PUBGMOBILE_CS@tencentgames.com

night cloak Dec 5, 2019, 9:26 AM

#

@spring void thank you I sent them an email how long does it normally take to get a responce?

#

And are any of the developers of the game part of this community?

spring void Dec 5, 2019, 9:31 AM

#

No, we only manage this server.it may take few weeks for a response

polar marshBOT Dec 5, 2019, 9:33 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

weary forum Dec 5, 2019, 10:12 AM

#

I have a problem in my statistics in solo I heal a lot and damage half players and my statistics are so bad how to fix them

jovial copper Dec 5, 2019, 10:24 AM

#

That emote of sara is not equipped in list emote but it is showing already equipped

📎 Screenshot_2019-12-05-15-52-23-39_dac7cc7571c39b392df64923967cf7da.png

#

@lime juniper

#

How can i solve this bug

storm flumeBOT Dec 5, 2019, 10:37 AM

#

Hello, @jovial copper!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak Dec 5, 2019, 11:08 AM

#

you said there's nothing like thing Anti ban. But hackers playing a lot of matches and never getting banned why???? I mean their opponents die behind the wall ofcourse they would have report them and they don't get ban

📎 Screenshot_2019-12-05-16-35-44-41_dac7cc7571c39b392df64923967cf7da.png

#

Takes time for him to get banned..

#

pubg is literally blind. I'd say! winners of crew Challenge in Asia are all hackers and they don't see it. I was banned once for a week they reset all my tiers just bc of using gfx tools

#

does it take a whole week? or a month? or years???

#

If you checked the pubgm news there's thousand of em already

#

I had this guy who's hacker. I had him in bonus Challenge like 3-4 weeks i reported him first day i saw and I still have that guy playing 20 UC bonus Challenge

#

@night cloak But they ruined our game what about that? Is pubg gonna refund those uc i lost in Bonus Challenge because of them?

#

I even recorded few videos playing bonus Challenge and dying from them

#

What about winners of crew Challenge?? It's an official Challenge or kind of tournament which gives fame to winners but winners of 2019 asia crew Challenge are Hackers they all have new account. what about that???

#

I hate to say, I don't like the game either lol can only hope they ban the cheetah

#

I am playing this game from season 2. Started buying rp from S3. they are getting well paid from like every single player in their game. but they don't see it. I mean I know that would give them huge lose as most of hackers have rp too but what about legit players

#

Nah they b@.n people even they're paying a lot of money on the game

#

so money has anything to do with this oofed game

#

Nothing*

#

what about crew Challenge ?Lol They hack and get their name in lobby

#

Typo

#

I mean everyone would do same to get name

#

Idk either, I'm still asking why crew challenge cheetah don't get b@.n

storm flumeBOT Dec 5, 2019, 11:20 AM

#

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

polar marshBOT Dec 5, 2019, 11:23 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Dec 5, 2019, 11:24 AM

#

I feels like this server is for fun because there's no mod to reply about questions. They should have delete it a long time ago.

light trout Dec 5, 2019, 11:25 AM

#

@night cloak This ain't the topic to express your opinions.
Please avoid going off topic in this channel.

night cloak Dec 5, 2019, 11:25 AM

#

Isnt it #questions ?

light trout Dec 5, 2019, 11:27 AM

#

It is for support matters regarding the game and can also be used for suggestions about the game. @night cloak

night cloak Dec 5, 2019, 11:27 AM

#

And I'm talking about super mario?? @light trout

light trout Dec 5, 2019, 11:33 AM

#

Going through your past messages it appears that you missed this topic. Feel free to read it. http://story.pubgm.cc/
Alternatively you can also report them using this link. http://bit.ly/report-pubgm-cheaters @night cloak

Google Docs

PUBG MOBILE - Report a Cheater

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which i...

earnest steeple Dec 5, 2019, 11:33 AM

#

Thats not effect

night cloak Dec 5, 2019, 11:34 AM

#

Umm I reported this guy 3 weeks ago. not just a single day I did report him like 10 times But it's been over a month and I see that same guy with same name same IGN SAME CHARACTER ID . what about my report atleast I'm supposed receive some email regarding it that it's in process

#

does it take whole year to ban a hacker and few seconds to ban person using GFX tool/vpn users

#

There's thing called AntiBan in game which is being used by hackers. Whole server is reporting and there's no effect

polar marshBOT Dec 5, 2019, 11:37 AM

#

@earnest steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

merry sandal Dec 5, 2019, 11:47 AM

#

The thing, @night cloak, is that no one here on Discord is responsible for managing or banning game accounts. That is why, we are not able to answer your questions.

night cloak Dec 5, 2019, 11:48 AM

#

bug reports then??

iron holly Dec 5, 2019, 12:05 PM

#

any one who can play pubgm for competitive lineups

polar marshBOT Dec 5, 2019, 12:05 PM

#

@uneven solar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

versed badge Dec 5, 2019, 12:17 PM

#

Is there anyone from support team?

#

I need help

storm flumeBOT Dec 5, 2019, 12:29 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @versed badge. Remember to read through #faq before asking questions in the support channels.

tough blaze Dec 5, 2019, 12:34 PM

#

@ @polar marsh I want to purchase YETI SUIT from uc....Please Help me....

versed badge Dec 5, 2019, 12:34 PM

#

I am facing in game PUBGM problem

#

📎 Screenshot_20191205-181840_PUBG_MOBILE.jpg

#

I have a good stable internet connection but i am having this problem

#

I am facing it every time when I start a match

polar marshBOT Dec 5, 2019, 12:36 PM

#

@quiet sigil:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tough blaze Dec 5, 2019, 12:39 PM

#

@polar marsh I want to purchase YETI SUIT from uc....Please Help me....

mystic silo Dec 5, 2019, 1:00 PM

#

How to report a hacker

polar marshBOT Dec 5, 2019, 1:00 PM

#

@mystic silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cerulean zinc Dec 5, 2019, 1:01 PM

#

@grizzled lark HELP!!

grizzled lark Dec 5, 2019, 1:01 PM

#

How can I help you, @cerulean zinc?

cerulean zinc Dec 5, 2019, 1:02 PM

#

I want to trigger returner mission for rename card, my current account is logged in with fb, so if I log out and play with guest account, will it still trigger me returner mission after 15 days? @grizzled lark

glossy haven Dec 5, 2019, 1:03 PM

#

I loged to my account after long time. Then entered training mode and i was practicing recoil control because I didn’t play for long time. But suddenly i got 10min banned on training mode. Developer can you please take a look this issue?

grizzled lark Dec 5, 2019, 1:04 PM

#

We cannot assist you with questions that exploits game functionalities, @cerulean zinc.

cerulean zinc Dec 5, 2019, 1:04 PM

#

But...

#

I wanna play and also want rename card

#

That does not exploit tho @grizzled lark

boreal drum Dec 5, 2019, 1:05 PM

#

Any PUBGM support available

storm flumeBOT Dec 5, 2019, 1:06 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @boreal drum. Remember to read through #faq before asking questions in the support channels.

cerulean zinc Dec 5, 2019, 1:06 PM

#

Pls assist me 😭

grizzled lark Dec 5, 2019, 1:07 PM

#

It does, @cerulean zinc, If you need a rename card, you can buy it from shop, by getting it from an alternative method is exploiting.

cerulean zinc Dec 5, 2019, 1:07 PM

#

But I asked yesterday, a mod said u can do that ._. @grizzled lark

#

And he said it will be triggered in 15 days

#

And what about the other alternative ideas to get rename card on YT ._.

night cloak Dec 5, 2019, 1:14 PM

#

This is official website pubgm ?

📎 Screenshot_20191205-161321.png

grizzled lark Dec 5, 2019, 1:19 PM

#

Yes, @night cloak.

night cloak Dec 5, 2019, 1:22 PM

#

Ok

earnest steeple Dec 5, 2019, 1:52 PM

#

📎 Screenshot_2019-12-05-17-02-24-666_com.tencent.iglite.png

glossy haven Dec 5, 2019, 1:52 PM

#

What a crap. My emulator is updated and pc also upgated. Everything is updated. But i got banned.

📎 image0.png

earnest steeple Dec 5, 2019, 1:52 PM

#

Use tgb

patent igloo Dec 5, 2019, 1:56 PM

#

hello my account was closed for 4 months. 3 preferred by the application. But I never opened an application.

earnest steeple Dec 5, 2019, 1:56 PM

#

Whats the app

patent igloo Dec 5, 2019, 1:56 PM

#

Will the crash be removed?

earnest steeple Dec 5, 2019, 1:57 PM

#

Wdym

glossy haven Dec 5, 2019, 1:57 PM

#

After long time I logged to my account. And just bought RP. And i was practicing recoil in training mode. And i got 10min ban. Now before login i got 3m banned for abnormality. Didn’t even play any match. Pc is clean. No hacks no thirdparty. Everything is updated.
Can you please lift false ban. You will give ID in DM.
Developers please help. Thanks

📎 image0.png

patent igloo Dec 5, 2019, 1:57 PM

#

I have never used an application

earnest steeple Dec 5, 2019, 1:57 PM

#

I said u use TGB

#

@patent igloo whats the app name

polar marshBOT Dec 5, 2019, 1:58 PM

#

@earnest steeple:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@sick shale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@patent igloo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@tiny saffron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slim galleon Dec 5, 2019, 2:32 PM

#

Is server down or something??

📎 Screenshot_20191205-183053.png

somber solstice Dec 5, 2019, 2:44 PM

#

We have not been notified about any serverside outages. This error might not be caused by the server being down(or you having connectivity issues). It is highly unlikely that you are connecting directly to the server(unless you live across the street from it or something). More likely, data has to pass through several networks to get between your device and the server. If one of those hiccups, you can still get this error.

slim galleon Dec 5, 2019, 3:22 PM

#

Used to work fine before

#

Any solution..

#

??

lunar heron Dec 5, 2019, 3:27 PM

#

Are there any known bugs when you swap flag but you have still the previous One displayed?

fickle ember Dec 5, 2019, 3:37 PM

#

@somber solstice can you help me please ?

spring void Dec 5, 2019, 3:37 PM

#

@fickle ember please state your issue

fickle ember Dec 5, 2019, 3:38 PM

#

When the recording opens for PMCO ? @spring void

#

registeration

onyx cairn Dec 5, 2019, 3:41 PM

#

Registration for #PMCO2020 will start in January 2020. Please wait until then, you'll be notified in the news channels. @fickle ember

fickle ember Dec 5, 2019, 3:42 PM

#

Thank you bro 💜

#

@onyx cairn

onyx cairn Dec 5, 2019, 3:44 PM

#

@lunar heron
Unfortunately the flag change card doesn't work as it should. You can adjust your region and language in your matchmaking options. The flag is just a visual effect.

lunar heron Dec 5, 2019, 3:45 PM

#

👍

night cloak Dec 5, 2019, 3:58 PM

#

📎 IMG_20191205_175536.jpg 📎 IMG_20191205_175527.jpg 📎 IMG_20191205_175515.jpg

#

Report on player for use of magic bullet

storm flumeBOT Dec 5, 2019, 3:59 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

opal gull Dec 5, 2019, 4:28 PM

#

Want to report a hacker

#

With evidence video

prisma basin Dec 5, 2019, 4:46 PM

#

Why is the sound of the game not working?

#

I can’t hear people in my squad

icy cape Dec 5, 2019, 4:48 PM

#

M8 wtf is this trash server

#

I got disconnected twice today and when I relaunched the game it said I was killed in the last match

#

And I'm sure it's the game's problem because I'm using a 40mbps WiFi

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Fix the ******* servers ffs

prisma basin Dec 5, 2019, 4:50 PM

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@polar marsh @lime juniper

lime juniper Dec 5, 2019, 4:50 PM

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The voice chat sound, or the game sound?

icy cape Dec 5, 2019, 4:51 PM

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@lime juniper FIX THE SERVERS

lime juniper Dec 5, 2019, 4:51 PM

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How was your experience with the servers yesterday?

prisma basin Dec 5, 2019, 4:51 PM

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the voice chat sound

lime juniper Dec 5, 2019, 4:52 PM

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I believe that is a known bug. I am afraid I do not remember the exact steps to go by, but maybe @night cloak can help you.

night cloak Dec 5, 2019, 4:53 PM

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@prisma basin When that happens, simply restart the game and ask your teammates to restart too - at the same time. Before doing that, make sure to take cover.

prisma basin Dec 5, 2019, 4:53 PM

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Help

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But the voice chat sound is not working anywhere

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Not even in the lobby

night cloak Dec 5, 2019, 4:54 PM

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@prisma basin When did the problem start?

prisma basin Dec 5, 2019, 4:55 PM

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Today, it’s happening with everyone

night cloak Dec 5, 2019, 4:58 PM

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@prisma basin Then, do as I suggested. A different server is being used for the voice communication system in-game. And sometimes, due to internet instability of a single player, the entire team faces the issue and gets disconnected from the mentioned server. But once the entire team restarts at same time, it gets fixed.

prisma basin Dec 5, 2019, 4:58 PM

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Ok girl but this is happening with everyone on my server, everyone is complaining about this

glossy haven Dec 5, 2019, 4:59 PM

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@lime juniper
After long time I logged to my account. And just bought RP. And i was practicing recoil in training mode. And i got 10min ban. Now before login i got 3m banned for abnormality. Didn’t even play any match. Pc is clean. No hacks no thirdparty. Everything is updated.
Can you please lift false ban. You will give ID in DM.
Developers please help. Thanks

📎 image0.png

night cloak Dec 5, 2019, 5:00 PM

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@prisma basin It happens sometime. And unfortunately, that is the only workaround we are aware of atm. Sorry for the troubles.

prisma basin Dec 5, 2019, 5:00 PM

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Ok, thank you!

onyx cairn Dec 5, 2019, 5:05 PM

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@glossy haven
As it was told to you earlier; you are using a non supported emulator, so called third party application.
Please switch to GameLoop to prevent you and your account from suspensions.

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And contact in game support, we are not able to lift any suspensions.

glossy haven Dec 5, 2019, 5:10 PM

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It’s updated ld player. No hacks or tools. Nothing. Fresh ld player

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You know. Your ingame support is trash. Conversation auto closed. Cant make a file claim

onyx cairn Dec 5, 2019, 5:14 PM

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You shouldn't use thirdparty apps.
This suspension is justified. For further information just contact the customer service.

glossy haven Dec 5, 2019, 5:22 PM

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Ld player is third party apps? Lol. Other thousands player using ld player.

night cloak Dec 5, 2019, 5:23 PM

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How to win a zombie match?

glossy haven Dec 5, 2019, 5:25 PM

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Got banned 10min. Later try to login, banned for abnormality. Lame pubg security. So much hackers in this. Poor pubg developers not able to take action. But banning people for no reason.

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I didn’t even play a single game. Just bought RP. And banned for abnormality

onyx cairn Dec 5, 2019, 5:26 PM

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You can have unrelated conversations in #chat.

glossy haven Dec 5, 2019, 5:26 PM

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Poor support

sweet sail Dec 5, 2019, 5:27 PM

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I bought a pitch master helmet . But I'm not able to equip that . What is going on ?

night cloak Dec 5, 2019, 5:28 PM

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Hi any admins online ?

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Sir these guy is selling hack unlimited health hack

feral sluice Dec 5, 2019, 5:30 PM

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@night cloak That is actually impossible. For that you will need to alter with tencent's server themselves.

storm flumeBOT Dec 5, 2019, 5:31 PM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @glossy haven.

night cloak Dec 5, 2019, 5:31 PM

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They are doing something with Data

feral sluice Dec 5, 2019, 5:32 PM

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Hackermoment intesifies.

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@lime juniper Help this noble man.

night cloak Dec 5, 2019, 5:33 PM

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These is reality they are making it how can I help more ?

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📎 Screenshot_20191205_173600_com.tencent.ig.jpg

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Brdm tires popped

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@feral sluice bro

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These dress has some glitch

feral sluice Dec 5, 2019, 5:35 PM

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@night cloak Admins will contact you.

night cloak Dec 5, 2019, 5:35 PM

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Joker mask and something like that

feral sluice Dec 5, 2019, 5:35 PM

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@night cloak Keep your dms open tho

night cloak Dec 5, 2019, 5:36 PM

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Ok ok it's always open ..

next ingot Dec 5, 2019, 5:38 PM

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Help me

night cloak Dec 5, 2019, 5:39 PM

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@night cloak Please contact customer support in-game. I will remove the images from here, since it is a public channel.

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@night cloak hi can you give me an email ? Because that in game support nobody replies

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@night cloak PUBGMOBILE_CS@tencentgames.com.

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But these is public email and it is too busy .. or may be I can DM you details and then you can send them ?

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These guys are so sick .. destroying pubg atleast let me help some

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GONE*

polar marshBOT Dec 5, 2019, 6:29 PM

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@jade rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@elder tundra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lucid jetty Dec 5, 2019, 6:35 PM

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no1 Asia with 62 most kills, your anti cheat is a complete joke and all you do is nothing but bluffing

📎 79658589_856425271440791_725146511431696384_n.png

slender roost Dec 5, 2019, 6:53 PM

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585034049 this dude is hacking since season 2 but no ban hmmm

final rivet Dec 5, 2019, 7:27 PM

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Need clan

haughty cypress Dec 5, 2019, 7:28 PM

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@final rivet check #clans

spiral stag Dec 5, 2019, 7:30 PM

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I join a squad and can't talk to anyone.I talked to some people and they are having the same problem.
Please solve this problem soon

meager zealot Dec 5, 2019, 7:44 PM

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can some one help me ?

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@warm wren

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@lime juniper ??

warm wren Dec 5, 2019, 7:50 PM

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@meager zealot ?

meager zealot Dec 5, 2019, 7:51 PM

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i was play 2 game duo

📎 unknown.png

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and close the game

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when i am open pubg i have been baned 10 years

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📎 Desktop_Screenshot_2019.12.05_-_19.55.48.40.png

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i was recording my last game

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this game was recording

📎 unknown.png

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by shadow play nvidia

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@warm wren can u help me ?

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look

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📎 unknown.png

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thats my last game

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i was record

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please i have pay 1k dolar on my accaunt

warm wren Dec 5, 2019, 8:02 PM

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@meager zealot refer to item 2.0 in #faq for your situation

polar marshBOT Dec 5, 2019, 8:02 PM

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@meager zealot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

steel wing Dec 5, 2019, 8:07 PM

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#media I need help about my keyboard

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@warm wren

warm wren Dec 5, 2019, 8:08 PM

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What about your keyboard? @steel wing

steel wing Dec 5, 2019, 8:08 PM

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Its tiny

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Check #media

warm wren Dec 5, 2019, 8:09 PM

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Fix your keyboard settings from the phone settings @steel wing

steel wing Dec 5, 2019, 8:10 PM

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@warm wren I wish I knew how

warm wren Dec 5, 2019, 8:10 PM

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Search through google for your phone device

steel wing Dec 5, 2019, 8:11 PM

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@warm wren what do I search.I never faced this problem

warm wren Dec 5, 2019, 8:11 PM

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How to fix keyboard size on google...

steel wing Dec 5, 2019, 8:17 PM

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@bold siren

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Help

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@@molten crown ffs some1 help meh

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Check #media and see my keyboard its tiny

lime juniper Dec 5, 2019, 8:26 PM

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Have you tried clicking on this? Clicking, but not dragging?

📎 unknown.png

steel wing Dec 5, 2019, 8:38 PM

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@lime juniper ye0

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Yep*

lime juniper Dec 5, 2019, 8:39 PM

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Is it tiny only in-game?

steel wing Dec 5, 2019, 8:39 PM

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Just Shows me opportunity to move the keyboard

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Yep

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Out the game is regularly good

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@lime juniper I would like to have a solution ASAP as its bothering me

lime juniper Dec 5, 2019, 8:44 PM

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Then I am afraid I do not know. I have never experienced this myself.

steel wing Dec 5, 2019, 8:45 PM

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😤

hollow karma Dec 5, 2019, 8:45 PM

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U are using floating keyboard my friend @steel wing

steel wing Dec 5, 2019, 8:45 PM

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@hollow karma Umm

hollow karma Dec 5, 2019, 8:45 PM

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Wait I'll send u a clip

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See #media

steel wing Dec 5, 2019, 8:46 PM

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Where could I disable it?

hollow karma Dec 5, 2019, 8:48 PM

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Gboard ri8?

steel wing Dec 5, 2019, 8:49 PM

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Yea

hollow karma Dec 5, 2019, 8:49 PM

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Umm @lime juniper i need help regarding cheater