questions

[fleet tundra]

That hacker guy can use hack tools to bann my account

They should fix this kind of problems quickly

[night cloak]

@fleet tundra PUBG Mobile CS is currently overthrown with complaints and reports and staff are hard at work trying to resolve each and every one of those complaints and reports. Please be patient as you are not the only PUBG Mobile player facing account related problems.

[fleet tundra]

@night cloakok I understand

But is it okay to play on it ?

Can CC work on my data when I'm online?

[night cloak]

Your account problem may be investigated in less than 90 days as it is only an approximate amount of days.

[fleet tundra]

@night cloak I hope so sir

[foggy notch]

I have evidence of 2 guys teaming up in solos could you ban them??

[uncut imp]

I need support please

[night cloak]

I would suggest playing on an alternative account during the investigation period to avoid any violations of the terms of service. @fleet tundra

[uncut imp]

My account has been banned for 2 months

I only play phone and I don’t use anything

[night cloak]

Please upload your evidence to the above mentioned link @foggy notch

@uncut imp file claim if you believe you getting b@.n falsely no one can help you with that neither the staff

[uncut imp]

The banned doesn’t say it violation

[foggy notch]

Thank you

[night cloak]

Take screenshots

[uncut imp]

I tried but there is no response

I did

[night cloak]

it takes time for human to answer, if nobody answering after you wait long then they're closing your req 👀

@uncut imp Please be patient when reporting an issue to Tencent Customer Service as they are already overthrown with countless reports and complaints.

[uncut imp]

It says emulater

[night cloak]

Oh update your emulator

[uncut imp]

I play phone!!

[night cloak]

@uncut imp You are not the only player experiencing this problem, a lot of Mobile and Tablet players have this problem.

Interesting

[uncut imp]

What should I do?

[night cloak]

Do you use any sort of pararel app?

[uncut imp]

No

Never

I’m just like the bot

[night cloak]

That's weird 🤔

@uncut imp Please keep on reporting your issue to [e-mail] . There are no current solutions for this problem so please refer to Customer Service for any further enquiries.

[uncut imp]

@night cloak reporting where? File claim? Or what?

[night cloak]

@uncut imp to the email addres or file claim

both redirect to the Customer Service Centre

[uncut imp]

Ok

Thank you

[alpine owl]

i did not know that my team mates are cheating...i thought they are good players

[night cloak]

Your account has been suspended for an investigation period, in the future please refrain from staying in lobbies and teams with hackers to avoid violations to the terms of service. Report cheating teammates and stay away from suspicious in game activity to avoid this from recurring.

[alpine owl]

what can i do sir

[night cloak]

Your account will unlock next week so please be patient for the suspension period and remember to file a claim if you would like to appeal your suspension. [e-mail] .

[alpine owl]

i am missing my daily missions of royal pass

i did it but no response

[night cloak]

@alpine owl This situation is out of our control and your suspension can only be investigated and lifted by Tencent Customer Service.

Please be patient when reporting an issue to Tencent Customer Service as they are already overthrown with countless reports and complaints. @alpine owl

[alpine owl]

already two days left but no response..

i am very much concerned about this id. and spend a lot of money in this game

[night cloak]

As said they are overthrown with countless of reports and claims so please be patient

@alpine owl Your account is not permanently suspened so all your saved data will be restored when the suspension was lifted. Please remain patient as Customer Service is hard at work trying to solve everyones complaints and reports.

[alpine owl]

ok thanks

[night cloak]

In the meanwhile I would suggest: Clear your App data and play on a guest or alternative account while your active account is being investigated.

[alpine owl]

i am playing in emulator...how can i clear?

app data

[night cloak]

What emulator are you using?

[alpine owl]

gamelood

gameloop

[tawny knoll]

Faq 4.2 to 4.12 are emulator related.

[night cloak]

It should be the same. Settings 》 Applications 》 PUBG 》 Storage 》 Clear All Data.

[alpine owl]

ok thanks

[night cloak]

If that does not work; type it in YouTube there should be hundreds of tutorials on that.

[alpine owl]

okay

[night cloak]

@alpine owl ask in #emulator-support , it's not there go to #613267301243944960 scroll up and react/click to this emoji 🇪 for emulator role. Phill might can help you there

[sand mantle]

my account has been wrongly frozen

[night cloak]

That's usually because your emulator is outdated 👀

are you on emu?

[sand mantle]

i have a youtube channel on which all videos are thr

[night cloak]

Are you on emu? @sand mantle

[sand mantle]

yeah

[night cloak]

Updated your emulator

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sand mantle]

its with the latest version bro

[night cloak]

cough he shouldn't ask this here this is for mobile support not emu

@sand mantle Please scroll up and read through the messages. It is a bug and its been recurring on various mobile devices and tablets today. Please report your issue : [e-mail]

lmao kindly read what he said he's on emu

[sand mantle]

i am playing on emulator guys

[night cloak]

@sand mantle go #613267301243944960 scroll up & react/click this emoji 🇪 for emulator, and ask this question in #emulator-support

Well this is Mobile support so all given reports here are assumed to be mobile.

[sand mantle]

its from gameloop with the latest version

[night cloak]

@sand mantle As mentioned please refer to #emulator-support

[sand mantle]

ok bro

sorry guys for this but m really upset sorry to trouble you

[mossy magnet]

it’s rather an odd question but

can TC just remove the emulator entirely?

[night cloak]

Lmao ask em

[mossy magnet]

well there’s another thing i wanted to ask

[night cloak]

@mossy magnet

[mossy magnet]

there are these few characters that can be used which do something weird to the username or its characters. rather than it show up as invisible, it shows up as �

and � � �

if you have more than 1

like the M in Levinho’s clan tag

it shows up as �

when you’ve killed or knocked someone

[night cloak]

Ask the dev

@mossy magnet Those fancy names, their symbols and characters, were grandfathered into the system when they changed it. However, some of those special symbols and characters are still accepted by the system.

[placid tapir]

why are 2 that look the same?

[oak gate]

Why I didn't get 200 off ball offers from the play store

[amber fable]

They are hackers currently ranked #1 in crew challenge middle east server id :573429328

[covert hound]

Report in game nothing can be done by those in this server @amber fable

[amber fable]

@covert hound we did ! they even found my post on facebook with these pictures begging me not to post them

[tawdry halo]

Is it here where u report hackers

[storm flume]

Please refer to subpoint 5.1 in #481198147478224896 for further information, @tawdry halo. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[polar marsh]

@ember pilot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I got this message and i never played with hackers please support as soon as possible

[blazing saddle]

Click the File Claim button and wait for response, @night cloak. We do not deal with such issues here.

[slow tangle]

How can I find first and oldest payment receipt made from my account?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

@sly basin dude i never did that i swear

[blazing saddle]

@night cloak Nope. Only the ingame support can help you with it. You can email them at [e-mail] but they will redirect you to the ingame support for such issues.

[orchid hinge]

did they take away the feature to see who the top long shot, wins, close encounter people are for your country?

[polar marsh]

@sly basin:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[orchid hinge]

?

[jade dock]

Is using of gfx like flashdog may result to account suspension ?

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @jade dock.

[jade dock]

Thanks

[night cloak]

@orchid hinge click on season then region and u will find what your asking for

[orchid hinge]

@night cloak region is not an option in season

[wispy fern]

After how many days of inactivity of clan leader, their leadership gets transferred? And to whom the leadership is assigned?

[blazing saddle]

To the most active user of the clan, @wispy fern. Time duration is not known but if the clan leader has been inactive for a long time, the leadership is automatically transfered.

[wispy fern]

@blazing saddle to whom active user refers to? being most online or having weekly activity highest in clan or having highest seasonal activity?

[blazing saddle]

I guess it refers to game activity.

[wispy fern]

I assume the inactivity days are 25 since previous clan leader lost his leadership. Again new leader is inactive for many days after he got leadership.
would you please elaborate what active user mean?

[blazing saddle]

Not the clan activity, but the overall ingame activity.

[wispy fern]

@blazing saddle thanks for help.

[sly minnow]

I think the companion event is not possible

Can anyone show me the date of the event

[winged umbra]

Hello everybody. I can't find the country ranking in the game(squad wins, gunslinger)... It only shows the top 100 on each server.

Please tag me if you know where I can find this

[marble thicket]

@wispy fern Or maybe to the clan's co leaders

Anyone can say me? After How long of remaining in active in the game, a rename card will be issued to the account?

[vapid salmon]

Hack use

TRJJhon

[craggy wasp]

How do I get HD sound it won't even give me the option to download it

[wispy fern]

@marble thicket i am co-leader. 1st time it goes to someone else.
Maybe new update had changed the rule.

[night cloak]

Rank on Regions is not shown, where to find it?

[wet wing]

My rank is gold why it takes long time to find a match

and i end up with high rank people

I wait like 8 minutes to enter match

[winged umbra]

@wet wing ,FPP?

[teal shale]

How many best matches do count for crew challenge?

[hoary prawn]

Yesterday, in GamePlay of 3 hrs i was killed by hackers 5 times. Plz fix ASAP 😠😠😠

[vast parcel]

@teal shale best 8 out of 12

[wet wing]

@winged umbra TPP

[winged umbra]

That's odd. I played gold tier in duos today and I got matched immediately. Europe TPP.

But also got high tier in matchmaking

[storm flume]

Hello, @Teli Khuram#0931!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[bleak copper]

Anyone?

[teal shale]

@vast parcel currently there are 18 matches total

3 matches Friday Saturday sunday 2 weekend

[vast parcel]

You cant play more than 12

[teal shale]

We can brother

Just try it

Been playing 18 matches for 2 crew challenge now

[bleak copper]

From where to register for pubg mobile bangladesh challenge?

[vast parcel]

Is this page just out of date in the game?

[teal shale]

Think so

[vast parcel]

So if it used to be best 8 of 12. I bet it would be 12 out of 18.

[teal shale]

Yh thats my question

[mossy laurel]

Where I can Find The Regional Title Ranking?

[teal shale]

Just wanna confirm that

[serene heron]

Why there is many hackers and even if I report them didn’t effect them

[polar marsh]

@serene heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quaint epoch]

For the 1111 Festival Event, what is the "Tokopedia Voucher" in Redemption? Thx

[fading dome]

Where did u put regional top?

I can't see where it is

[quaint epoch]

in the Events page

[atomic wagon]

Why crew challenge full of hackers? I played 12 matches and I find hackers on 10 matches. Where is the B'pan?

[distant escarp]

Is the companion available to be found in erangle, just like when it was there previously or we have to redeem it from the events tab?

[woven atlas]

@distant escarp redeem it from events tab

[distant escarp]

Alright, thank you ❤️❤️

[coral haven]

When will I be able to play the beta?🙂

[storm flume]

The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @coral haven.

[polar marsh]

@livid kayak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny knoll]

@coral haven If you want to become a beta player take the survey from #community-news and wait for them to email or DM you. Otherwise wait for it to be a public beta.

[quaint epoch]

is there an existing beta channel?

[tawny knoll]

Beta player channel? I do not think so as I think there aren't any beta players.

[quaint epoch]

i have beta on gameloop but the hotkeys doesnt work. so i dont play it. jus login time to time to check the shops/functions

[cold urchin]

just stay on this screen can anyone help?

[tawny knoll]

@quaint epoch we aren't talking about emulator beta. For help about emulator request help on emulator support

[sudden elk]

Can someone help me out

Anyone here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sudden elk. Remember to read through #481198147478224896 before asking questions in the support channels.

[sudden elk]

@grizzled lark sir I have Gmail account and FB account linked with my pubg account

But my Gmail account is hacked and I want to remove it asap in order to lose my progress

[grizzled lark]

You cannot remove or unlink account with from the game, @sudden elk. If your account is hacked kindly contact the customer support of the respective social media and get your account secured and after that contact the in-game customer support regarding what can be done.

[sudden elk]

@grizzled lark in-game meaning the customer support in the game?

[grizzled lark]

Yes, @sudden elk.

[vagrant onyx]

@sudden elk you want help

[young jasper]

Is this even possible?

[blazing saddle]

@young jasper What is? Proning ingame or do you refer to the KD ratio?

[young jasper]

K/D

[blazing saddle]

It is possible.

[pale niche]

Hi

[young jasper]

Ok

[pale niche]

there’s her some could help me

[grim verge]

I do not appear in the top players in the region in titles, and also do not appear in the top players in the first person, it always shows me "no rating" although the ranks are rising, my friend taken title 32 duo wins in russia, but i didnt taken, i have more wins than him, in the top of players i see "no rating" i support i cant write cuz this BRILLIANT system always finish dialog

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pale niche. Remember to read through #481198147478224896 before asking questions in the support channels.

[blazing saddle]

@grim verge Contact the ingame support regarding the issue.

[grim verge]

@blazing saddle dialog finishing again and again

[blazing saddle]

You can also email them at [e-mail].

[grim verge]

There is no sub-item that I need, and when choosing other issues, sooner or later the dialogue ends

[cosmic gazelle]

How to unlock companion?

[night cloak]

It is not available to use yet, maybe soon.

[cosmic gazelle]

Owke

I cannot use the companion puzzle as of now?

[normal fulcrum]

You have to collect all the pieces and exchange it under event

[fallow radish]

where is the region rankings located after the new update? I can't seem to find it

[normal fulcrum]

Check season

[brisk hemlock]

Guys my boyfriend lost nnn

[normal fulcrum]

@brisk hemlock What does he lost?

[brisk hemlock]

Its all my fault

No nut November

[fallow radish]

oh yeah, found it thanks for the help my guy 🙂

[normal fulcrum]

@brisk hemlock Can you explain the issue clearly

[brisk hemlock]

He lost no nut November,

It's my fault

[hazy phoenix]

Hi guys i have a question

[polar marsh]

@serene heron:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hazy phoenix]

The constable suit has gloves why when i equip it there is no gloves

[storm flume]

Hello, @hazy phoenix!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[queen ridge]

How can see my uc balance sheet for the last month.

My uc is used........

[wispy kestrel]

@night cloak @night cloak take a look here guys.

[night cloak]

@wispy kestrel🤔

[queen ridge]

I didn't used 1 uc.....

@night cloak

[night cloak]

I can't understand you.

[queen ridge]

I had 596 uc a day before the new season, and on the day when new season came, i was at 450 uc something, didn't even signined btwen that.

@night cloak

I reported the issue in-game, no response so i cam here

[storm flume]

Please refer to subpoint 2.12 in #481198147478224896 for further information, @queen ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[coral haven]

@storm flume Sure. Thank you for your reply❣

[olive isle]

@night cloak bro I am facing mic and speaker glitch

[blazing saddle]

Such issues can only be handled by the ingame support, @queen ridge.
Alternatively you can email them at [e-mail].

[night cloak]

Which glitch @olive isle?

[queen ridge]

there is nothing in #481198147478224896 except some bot @night cloak

[olive isle]

@night cloak mic and speaker too many times not working

[queen ridge]

@blazing saddle I just wanna know can i have a balance sheet for last month, where i can see where my uc went

[night cloak]

Refer to the message by Toroid @queen ridge.

[queen ridge]

@blazing saddle i did there is no response yet, i reported it in game, int the help desk at the login page, the email, and now at discord not response at all.

[night cloak]

It depends upon internet connection. Sometimes it works sometimes it doesn't @olive isle.

[queen ridge]

so i left the hope, bt now just wanna know is there any process to get the balance sheet?

@blazing saddle

[coral haven]

@tawny knoll I understand. Thank you for your explanation❣

[blazing saddle]

Wait for their response @queen ridge

[queen ridge]

@blazing saddle how much time it generally take

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @queen ridge. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing saddle]

^

[queen ridge]

i cant see anything there

[olive isle]

@night cloak this is a glitch not internet issue

[queen ridge]

@blazing saddle

[olive isle]

@queen ridge restart discord

[queen ridge]

@olive isle still same, some bot name

????

[blazing saddle]

@queen ridge hope this helps.

[queen ridge]

ty @blazing saddle hope they don't get too much reports today 😜

[keen falcon]

Hello

I need help ..... 😔🙏

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen falcon. Remember to read through #481198147478224896 before asking questions in the support channels.

[keen falcon]

@polar marsh someone steal my pubg account

[grizzled lark]

@keen falcon;

My social media account is hacked what should I do?
Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #481198147478224896 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en
Please refrain from asking questions regarding to the issue. we (moderators, administrators and community staff) are unable to assist with this in any way. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[keen falcon]

#481198147478224896 someone steal my pubg account

[night reef]

Does vehicle spawn in all garage now???? I can't find vehicles in pochinki garage and many other garage.

Garages are the 100% vehicle spawn spot, but now I cant travel after I loot

[ionic cloak]

hi
where I can see my rank in duo wins and middile man rank in this new update?

[feral isle]

Will players be able to use the ipad during the Pubg Mobile Bangladesh Challenge?

@night cloak

[night cloak]

No.

[feral isle]

@night cloak But people are saying that tablets are allowed. So they will play with Ipad

[night cloak]

iPads were never allowed in any pubgm tournaments.

[feral isle]

@night cloak Ok Thanks

[outer vale]

@haughty sleet hackers killed us in crew challenge

@polar marsh A squad full of hackers in crew challenge killed us

[storm flume]

Hello, @outer vale!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[foggy scroll]

@night cloak I have a symbol in my character name. Can I registration with this for Pubg Mobile Bangladesh Challenge??

[pine ridge]

@night cloak for bangladesh Official tournament, iPad is allowed as per rulebook.
And validate with Team.
Plz convey the same mssg.
Thanks.

[mystic acorn]

what is going on with the purchase bonus? is it not fixed yet! i buy uc but didnt get the bonus ourit

[remote scarab]

@lime juniper i need to talk to you in DM's Please

[quick palm]

What's this apparently new thing I got?

Plus I don't see region option on my phone now

[polar marsh]

@dense marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick palm]

I would like a response to my question please

Bro @neon patio 😩 👌

Pls elaborate your high iq here

Hello?

Just stopped typing like ok dud.

[night cloak]

It is your choice.

[polar marsh]

@dense marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

It clearly says if you want to allow the game to share your data outside European Economic Area.

[quick palm]

Why did I suddenly get that tho?

[night cloak]

If you agree, press agree or otherwise. It shouldn't affect anything else.

[quick palm]

U sure?

I'm afraid that it might mess up my payment stuff

[night cloak]

Okay thank you @pine ridge.

Yes, If it had to cause any other important changes, it must've been mentioned in detail.

@feral isle iPads are allowed.

[quick palm]

Hmm

Can u explain me the aftermath of clicking agree?

Like is it gonna give me the region change option etc?

[woeful elm]

No

[quick palm]

@empty heron ❌

[night cloak]

If you are not sure, just click the cross option and see if the dialog box closes.

[empty heron]

@night cloak you're pointing the obvious

[lime juniper]

If you disagree, your account and all related progress will be deleted. Then you will not be able to play on your current account and would be forced to make a new one. There is no way around it.

[thorn vapor]

Hi, I think i messed up something. I did get "EZ mission card" (the thing that give you 1 week advance missions) without completing 10 missions from 1st week, so did i loose 200 rp points?

[night cloak]

Oh, I really apologise, I should've researched a little before suggesting, look what Error said, @quick palm.

[lunar mica]

@empty heron @lime juniper @thorn vapor

@foggy scroll

@pine ridge

@pine ridge @pine ridge

[thorn vapor]

Why Pinging dude

[night cloak]

What @lunar mica?

[pine ridge]

@lunar mica ?

[sudden elk]

Does tencent reply to mail at [e-mail]

?

@night cloak

[night cloak]

Yeah @sudden elk. Sometimes. In game customer service is recommended.

[sudden elk]

@night cloak can you tell from where I can figure out my account registration date?

[night cloak]

I don't know myself @sudden elk .

[sudden elk]

@night cloak in game customer service asked for it what should I do?

[night cloak]

Maybe try to find from your old win screenshots or something.

[sudden elk]

@night cloak haha I don't have anything like that

@night cloak can I dm you regarding the problem?

[night cloak]

Even if you dm. I can't help you unfortunately.

We only moderate discord server nothing else.

[sudden elk]

@night cloak ok

@lime juniper

Need some help @lime juniper

[night cloak]

@sudden elk You cannot get such information from support or if you started playing on Android device. If you started playing on an iOS device, you can just check it from your App Store settings.

[sudden elk]

@night cloak support service asked me for that, should I leave it blank?

[night cloak]

@sudden elk If you leave it blank, there's less chance to get approved for the stuff you requested from support. You don't have to enter exact date, you can easily guess the month when you started playing the game. These are some information only you should remember, that's why support asked you such questions. If it would be easy to get such information, they wouldn't really ask you.

[lunar mica]

@night cloak

[night cloak]

@lunar mica Yes?

[fluid sparrow]

where is regions ranking stats

[normal fulcrum]

In season tab @fluid sparrow

[fluid sparrow]

thanks alot

[low sentinel]

@somber solstice hello

[night cloak]

@low sentinel Aloha! How can I help you?

[wise tinsel]

I have a problem

What kind of nickname pubgm support

@spring void

[night cloak]

@wise tinsel What do you mean?

[slow tangle]

Where can I get my oldest purchase receipt?
Like I think I might have bought from a local dealer in season 4 or through in app I really don't know?
Any suggestions?

[spring void]

@wise tinsel can you explain?

[night cloak]

@slow tangle It is usually named in your payment email inbox under "Proxima Beta* Just search for that in your inbox.

[low sentinel]

@Amber its been like 4 seasons im not wining anny titles even if my stats are in top 100 but cant find my ign in aanny server

@night cloak

[night cloak]

@low sentinel Can you share a screenshot?

[feral isle]

@night cloak is that mean ipad are allowed in PMBC?

[night cloak]

Yes @feral isle.

[feral isle]

@night cloak Why? Ipad user get extra benifit than mobile phone user.
Its an official tournament.
But why pubg allowed ipad?

[night cloak]

I don't know.

[feral isle]

@night cloak Give Athena Gaming a chance to play Pmco with Ipad 😂
Than he will show who is the boss.

[night cloak]

Sure.

@feral isle A person with a 7inch phone can get more benefit than a person with 4 inch phone. It really does't depend on the screen size. It is usually not allowed in official tournaments bc iPad users will be at a disadvantage while switching to Oppo phone at offline events.

[feral isle]

@night cloak Ipad has no lag issue, they get better fps, they get wide view also

[night cloak]

@feral isle wide view on top and bottom, while phone gets wide view on left and right, pretty even. And all phones with a SD845 or above gets the same fps which is 60.

[feral isle]

@night cloak Here is an official tournament in Bangladesh name Pubg Mobile Bangladesh Challenge.
But why they allowed ipad in a official tournament?

[night cloak]

@feral isle You can read my previous messages.

[feral isle]

@night cloak But they will qualify with ipads. Some people can not go final for them.

[night cloak]

@feral isle Carefully read the pdf than you will find this tournament is host by a third party company called "Proxima".

[low sentinel]

@night cloak one sec

[night cloak]

@feral isle As @night cloak said, it is not a tournament from PUBG team, but a third party company called "Proxima".

[feral isle]

But they said its an official tournament.

[onyx cairn]

(Proxima belongs to Tencent)

[night cloak]

@feral isle Officially published by PUBG yes, but the organiser is different. All the rules are being created by the organiser.

[chrome pendant]

Heelo

[spring void]

@chrome pendant hello how may we help you?

[feral isle]

@night cloak The organiser are sick.
So they allowed ipad on a official mobile game tournament

[chrome pendant]

It doesnt update

[night cloak]

@feral isle Yes, apparently.

[chrome pendant]

How can i fix it

[night cloak]

Well, @feral isle. You will get nothing by arguing about that here. They are not gonna change it anyways.

[spring void]

@chrome pendant it is the update popup?

[feral isle]

@night cloak Yeah i know.

[wise tinsel]

@spring void in pmbc what's kind of nickname pubgm support. Like( 么) is this sign support

[feral isle]

@night cloak Some people use bypass. What will be the action for them?

[night cloak]

What bypass?

[chrome pendant]

It say unkown error

[spring void]

@wise tinsel please contact GrandMaster#9839

[wise tinsel]

ReX么ViruS

[feral isle]

@night cloak They play on Emulator. But they come in mobile matche. Hide emulator option from custom.

[wise tinsel]

@pine ridge

[night cloak]

You can't do it.

They have emulator detection system.

[feral isle]

@night cloak excellent

[gilded citrus]

I remember there was a regional tops section, but its gone after the update

Like for example “belgium #1 solo win”

[night cloak]

How long do i have to wait?

I really need to purchase UC now

[storm willow]

Use midasbuy website in the mean time

[night cloak]

It's not supported in my country unfortunately

[storm willow]

Oh where are you from?

[night cloak]

Impressive We really need an official here who will have all information related to the game🤪 and events

@storm willow iran

[storm willow]

Oh okay

Please wait for staffs guidance

[night cloak]

I can only buy uc from Galaxy store but it seems like it's not working right now

[median pine]

Plz tell me where's region option

Whn i tap on 3 bars automatically ranking page open

[night cloak]

@median pine currently the option isn't available. Maybe they have removed it for new season and back it soon

[median pine]

But my friends got titles like how?? 😐

Ok nvm

Ty

[night cloak]

@median pine maybe that was from previous season, am I right?

After internet crash I saw "Authorization revorked" message. What can I do for log in?

[kindred zephyr]

Is the upcoming Sara character free ?

[spring void]

@kindred zephyr no confirmed info on that

@night cloak did you contact CS to revoke access?

[kindred zephyr]

@spring voidany idea about the release date?

[spring void]

@kindred zephyr nope, no info yet

[kindred zephyr]

Ok

[night cloak]

hi i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

I forgot the email associated with my account

[spring void]

Well, it is your mistake. The support team cant help you with that, try finding it @night cloak

[night cloak]

The linked Facebook account has been disabled

[spring void]

You may create a new account and ask for help from ingame CS @night cloak

[lyric ridge]

Hello

[polar marsh]

@lyric ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[spring ibex]

I play emulator game loop ‘. I download pubg in my mobile but can’t enter match mobile exit from game or when i want go settings controls the game close automatically

In new account work perfectly

[frozen raven]

I really need help for i have somehow been charged for the purchase of the prime pass 11 times within the past 5 hours. My telco company claims that i had made the purchase but i did not receive the prime pass neither did i receive any notification from google play store that i had even made the purchase. How should i proceed on this?

[spring void]

@frozen raven contact ingame CS

Are you sure you bought prime pass and nothing else

[frozen raven]

yes

[spring void]

Ok then contact ingame CS

[frozen raven]

it kept stating that the transaction was cancelled

i did and it said if its not received within 24 hours only contact again

but how is it even possible to subscribe for the same thing 11 times

also wouldnt it mean i get charged 11 times every month then?

[foggy scroll]

@night cloak

Any admin or mod???

[frozen raven]

is there anything that can be done now to resolve my issue?

[spring void]

@frozen raven please keep trying to contact CS only they can help

@foggy scroll how may we help you?

[radiant kayak]

What's the update sizes?

[polar marsh]

@cyan hare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sudden elk]

In how much time tencent replies or take actions from the customer service?

@night cloak

[dense hedge]

I'm not able to open region rankings page

I mean if I click on ranking button it takes me directly to the server ranking

[spring void]

@sudden elk it varies, they may take few days upto few weeks

@dense hedge the feature is currently unavailable

[spring ibex]

I play emulator game loop ‘. I download pubg in my mobile but can’t enter match mobile exit from game or when i want go settings controls the game close automatically

[sudden elk]

@spring void can u tell where will they contact me? I requested for revoke access from one social account through in game CS

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @spring ibex.

[spring void]

@sudden elk you have to wait for few days, if they still dont reply message them again

They will reply at same place you questioned them

[sudden elk]

@spring void at the customer support chat?

[spring void]

Yes

[sudden elk]

@spring void ok

[upper minnow]

@spring void I am getting server timedout reconnect error in every match

Can u help me to solve this

[spring void]

Make sure your internet is stable @upper minnow

[upper minnow]

I have a stable internet and all other apps are working fine

[quick rover]

hello
i have big issue I'm from ADEN ( south Arabia (YEMEN) )
1 month i cant play pubg mobile because this message
( server did not respond . please return to the login page and try again ) and ( request timed out )
i changed DNS also i use VPN and cant play if the game open the ms always up to 800ms
i have 4MB internet mean 400 to 500 kbs
so i play pubg lite pc it works so great also pubg steam works awesome but mobile didn't work
so i need your help i have lasts update gameloop >>>
i tried to restart my router more then 1000 times
i get new router also reinstalling gameloop
i play CODm in gameloop its work great
i tried to change the emulator to new one and same issue

[tawny knoll]

@quick rover you play europe servers ?

[spring void]

@upper minnow try repair from login screen

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @quick rover.

[warm current]

Every Where Hacker Pubg

[quick rover]

@tawny knoll the game still in request timed out >>> if game open i will play in any server

[spring void]

@quick rover reffer to message by @storm flume

[storm flume]

Hello, @warm current!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[tawny knoll]

If your using VPN, you could use ExpressVPN and put it on Nuremberg Germany, no lag at all. 30 ping

Best VPN server which I found

[spring void]

@quick rover go to #613267301243944960 and get emulator role

[tawny knoll]

On Frankfurt server I get 60

[spring void]

@tawny knoll please dont interfere when staff is available

[tawny knoll]

Well technically you aren't staff, and I am allowed to help/give suggestions

[spring void]

It is the wrong channel for that, #emulator-support is right channel for emulator questions. you should wait 3 minutes when staff is available @tawny knoll

[fleet tundra]

Any one here ??

😭

[spring void]

Yes?

[fleet tundra]

I have answered all the questions ???

Why they end conversation!!

This is getting out of control

😭

[spring void]

@fleet tundra what was your issue?

[fleet tundra]

I tried 20 times

@spring void account hacked

I swear to God I answered everything

😭

I'm losing my mind

[spring void]

Unfortunately you have to keep trying, they may contact you within few days as they said in message @fleet tundra

[fleet tundra]

@spring void where did they say that

They will not contact me mate

[spring void]

You can keep contact them again, may take upto 90 days it is mentioned in message

[fleet tundra]

Conversation closed that means they will not work on my request anymore I have to start a new one

This is shame

I paid more than 200 Euro on my account

It's all gone for nothing!!

[elfin dove]

Hello

[gilded solar]

Pp

[brazen kettle]

Why Victor voice is locked ?

[light trout]

@brazen kettle You need to unlock it through Victor's crates.

[night cloak]

Or exchange with one of those pieces

[brazen kettle]

On lemme try 😮

[quiet wharf]

My Crew team got little over 3,700 points (we counted each game) but in-game it's only showing we got 3,550 (give or take)

Where can I report this @brittle thunder @night cloak @night cloak @night cloak Name's Not Phil

@light trout

[quasi dome]

guys will the redeem shop companion shards work for normal royal pass

i mean can we buy it

[light trout]

@quiet wharf Please read this message, https://discordapp.com/channels/393088095840370689/481200416349224980/602366750310531112.
Please avoid mentioning several staff members, they will themselves reply as soon as possible.

@quasi dome Can you upload a screenshot of those available companion shards?

[stone atlas]

@spring void what are you mean from that
@quick rover go to #613267301243944960 and get emulator role

[quasi dome]

maybe a bit later swifty

i sent it

those with bp can we redeem it?

[frosty shore]

@quasi domeyes

[steel wing]

U should have Elite Royal Pass @quasi dome

[frosty shore]

@quasi domewhen you get elite pass

[steel wing]

Yup

[frosty shore]

Check out media

[quasi dome]

then whats the best way to get companion shards

[frosty shore]

Section

@quasi domeevent

[steel wing]

@frosty shore fake

[frosty shore]

Not fake bro

[steel wing]

270 sens ns Like wtf

[maiden salmon]

@quasi dome Rp level should be 5, 15 , 24 🤕🤕

[steel wing]

@maiden salmon 1st he should have the elite pass

I wish we could buy Companion shards without elite pass required :/

[quasi dome]

i think the event is for one week

right?

[steel wing]

Yes

[frosty shore]

@quasi domei think there should be more upcoming events

For shrads

[steel wing]

Hope si

1 week isnt enough

[frosty shore]

@steel wingyes

[light trout]

The event is for about 2 weeks.

[steel wing]

At least 10 shards a day?

[light trout]

10 days are enough for getting Falcon.

[quasi dome]

how?

[steel wing]

Do we get at least 10 shards per day?

[frosty shore]

@steel wing 5 only

[raven night]

We are suppose to send any recorded videos about hackers in game to pubg, the problem is the report forum asks for the cheater name and ID, first of all how do we suppose to get cheater id while his/her name typed in gibberish, we cant copy the name while spectating the cheater and it didn't show the ID either, so the only way is to search cheater name to get his/her ID but the problem with the gibberish name that we cant type in the search box stopping us to report. So are there any way to get cheater id from spectating screen?

[frosty shore]

@raven night yes

When you are reporting, their id is displayed in right of its name

[night cloak]

@raven night It shows the character ID while reporting.

[raven night]

Where? I cant find it

[night cloak]

If you have recorded the screen while reporting, you can the the ID from there.

[raven night]

Could you please send a screenshot example

[radiant hawk]

i have record

hi

but can't type id

[frosty shore]

@raven nightit

Check this

[raven night]

Oh, i got that, that's mean all my videos are useless

@frosty shore thanks for the info

[frosty shore]

@raven nightnot a problem

[radiant hawk]

he killing a player in the smoke hs

[raven night]

Last question, can i still copy the gibberish name and paste it in the report forum?

[radiant hawk]

after that i started recording him

[frosty shore]

You can't say he is a hacker on the basis of headshot in smoke,it might be his luck,

[radiant hawk]

i have record

after that he killing 3 players

he aiming on wall

[raven night]

@radiant hawk if he killed someone through smoke, then how about a cheater killed me with a shotgun within 150 meter.

[frosty shore]

@radiant hawkyes,I can understand

But report is the only way

[raven night]

@frosty shore thank you so much your info is very helpful

[radiant hawk]

@DEADPO thanks

[safe zephyr]

Too much hackers in game do something.

[spring void]

@stone atlas reacting using 🇪 will give you access to #emulator-support

[frosty shore]

@spring void is there any news about rp gifting through uc

[spring void]

@frosty shore no, whenever we have news it is published in #news

[frosty shore]

@spring voidi know that,but I want any leak or rumor

[spring void]

We dont provide leaks and rumours, @frosty shore

[frosty shore]

@spring voidok my mistake

@spring void can you tell me what is the procedure for being a moderator

[spring void]

@frosty shore check the dm by bot

[pure crater]

Who can I contact regarding support in person?

[frosty shore]

@spring void ok,so I have to keep supporting

[spring void]

Yes

@pure crater can you state your issue here? It would be faster

[polar marsh]

@pure crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[topaz coral]

Guys Is there Anyway To Unlink Twitter from My Pubg Acc?

Coz I feel it's Hacked Probably

[shell helm]

Why ＋0?

Top 5 and 7 kill +32

What is that?

Please help me

[covert mason]

@topaz coral u cant unlink anything

just change password

[topaz coral]

Not able to retrieve twitter acc

[arctic hornet]

Hi...

[frail idol]

helo

[dapper trellis]

How do I submit a bug report?? I've been searching for a while now. Thanks guys

[sage owl]

There was a giveaway for iphone 11 , global giveaway, what on earth is causing the delay for announcing the winners ?

[dapper trellis]

I guess I'll just submit it here. I'm surprised this bug has not been fixed yet, since season 2 at least. There is a crosshair misalignment when not aiming, transitioning to aiming. It changes the position of the crosshairs to the lower right. This stirs up the OCD in me like no other.

[stable hearth]

When you shoot the grenade launcher in payload mode, and the camera shifts back to the original position at the beginning of the reload/fire sequence is extremely irritating and needs to be fixed

[night cloak]

When I purchase uc I dont get that set ...i dont see that in inventory .?

[blazing saddle]

Did you purchase UC via the ingame shop, @night cloak?

[late totem]

i get these outfit without buying uc

[night cloak]

@blazing saddle no

[polar marsh]

@silent nest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nova cloak]

Is there a way to check your longest kill?

[late totem]

reagion tile

[nova cloak]

Thank u! I will check that

Where exactly is it? What tab?

[stable ether]

rp mission bugged?
los Leone's clap?

[tawny knoll]

@stable ether a lot this season is bugged

[stable ether]

sad have to wait to reach rp lvl 25😒

[tawny knoll]

Is by me too, The 1500+ meter from location is broken for me @stable ether

[stable ether]

which mission?

clan?

[tawny knoll]

No, RP week 1

[nova cloak]

@late totem I can't find it, u sure its there?

[night cloak]

anyone can answer me?

[tawny knoll]

Question ? @night cloak @nova cloak

[night cloak]

5564243978 This is a ID for player havker he play every season with hack

[nova cloak]

I asked if there is a way to check ur longest kill

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[nova cloak]

Man said check region tile, I did but nothing there

Or am I just blind ?

[stable ether]

@tawny knoll
i completed that mission

[tawny knoll]

@night cloak report him to the tencent email with proof.

@nova cloak it should be under region tile. Wait a bit as I think it shows up later as I cant find it either

@nova cloak found it, under season its region, then you mist sort it under longest shot

[nova cloak]

Ok thank u let me check

I found it but

It doesn't say the distance

[tawny knoll]

🤷

[nova cloak]

😂 bruh

Easier to say u don't know

But thanks anyway

[slow tangle]

@nova cloak why do you need to see the distance?
Then there is a way..
On clan training..
Some days it says longest kill in any mode..
So I do get 800m or if I am being competitive 1500m plus..
I am unsure if there is any other way..
If there is it should be under achievements

[nova cloak]

I beat my recent longest shot but I don't know the distance

I would like to know is all

And no, there is no clan training achievement for me atm that's says longest kill, but I have had it before

I was asking if there is a way to check distance for longest kill.

A simple "I don't know" would've sufficed.

[silver hornet]

@tawny knoll why you did block my account here?

[tawny knoll]

@silver hornet?

[silver hornet]

you blockd me because i have told you about hackers?!

[polar marsh]

@silver hornet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny knoll]

@silver hornet can you not make lies and ping me for something that is false. The bot auto mutes people when it gives an answer to their question so they would go around and spam "HoW dO I gEt UnB**" "There is a ha****"

@slow tangle no offence but I am pretty sure 1500 on PUBG is impossible

[dull cove]

500 m already render.. lol

[slow tangle]

@tawny knoll Mr Azure come to pugb chat

[tawny knoll]

Player render is 340, teammate is 640

[night cloak]

I need help

[warm wren]

Help with? @night cloak

[night cloak]

Hello people are teaming up in solo if i will upload video they will get bann ?

[haughty cypress]

wait idk

[warm wren]

If you feel its a form of cheating involved, yes you can report it in the in-game customer service. But banning players takes time, so do not think it will happen right away. @night cloak

[night cloak]

@warm wren if they are not using cheat just teaming up they will not get bann ?

[warm wren]

That is up to the people who will be handling the request to judge when you report it, cannot guarantee that they will be banned right away

[night cloak]

Okay thank you so much

[lime juniper]

@fleet folio and @echo crypt:

https://discordapp.com/channels/393088095840370689/481792418564407296/643510750614126592

[echo crypt]

@lime juniper thanks

[night cloak]

If they are not using hack why they will ?

[tawny knoll]

@lime juniper no offence but copying Fortnite is a little bit sad.

[obsidian lily]

Tencent you boomer

[lapis rampart]

How does one play like this??

[night cloak]

my friend got 10 years ban will i get ban for 7 days?

[warm wren]

Restart the game and make sure your connection is coming through @lapis rampart

You will receive a ban based on the offence you made. @night cloak

[lapis rampart]

@warm wren I'm playing in south Africa and our Ms sits around 190-220ms as you can see in the pic. Connection is coming out but a few glitches I'm facing in the new season

[night cloak]

I didn't knew that he was a hacker @warm wren

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[opaque mist]

I love the bot so much

[quiet kite]

Report

Hakor

I will suspend myself

Hacker

[polar marsh]

@quiet kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[silver flame]

Is the pubg mobile beta tester email legit? It's from [e-mail]

[scenic warren]

Hello my friend has an account connected with Facebook and gmail and his Facebook account got stolen from another person
And his asking for help he has Bill's for payments in the game and he has the date that he made his account in
So what should he exactly do to get done with this issue

[night cloak]

@silver flame Yes.

[scenic warren]

Help👋

[devout anvil]

😟

[stuck portal]

hi guys I need your help..... I tried everything but still can't get Pubg to update to the lastest version. can anyone help please? it's been days since I played and all my teammates got it already.

[fleet tundra]

@night cloak are you here

[stuck portal]

please help guys

[fleet tundra]

@stuck portal delete and reinstall the game

From Google play or play store

[stuck portal]

i did that many times still didn't work

[night cloak]

@stuck portal have you tried restarting your phone?

[atomic river]

How long can Iranians make in-store purchases?

[stuck portal]

@night cloak 😫 Im using an emulator

[night cloak]

Oh

Well this is for mobile not emulator

[stuck portal]

Im using the official one tencent gaming buddy

[night cloak]

@stuck portal If this occurs please re-download it from an Independent website.

[stuck portal]

can you recommend one?

[night cloak]

lol gj gucci he's on emu

Complicated part, go #613267301243944960 scroll up click/react to 🇪 for emulator and ask this on #emulator-support @stuck portal

& wait for someone to answer if they know.

[fleet tundra]

Guys

[night cloak]

@stuck portal If you are playing on the Tencent Gaming Buddy please try to reinstall the Emulator itself. For further assistance please refer to #emulator-support .

@fleet tundra Yes?

[fleet tundra]

This is a serious problem pls this messages are very dangerous they stole people's accounts

[stuck portal]

thnx a lot guys

[fleet tundra]

I'm stock with a hacker guy for 3 months

This is a trap

[night cloak]

@fleet tundra Spamming in Global and other chats are out of our control, please report the user in-game.

[fleet tundra]

CS don't helpe to recover my account

[night cloak]

@fleet tundra Please provide more information on your problem.

[fleet tundra]

@night cloak mate I've been trying for 2 month to recover my account because someone else is using it either .

Everytime they close the conversation for no reason

[night cloak]

@fleet tundra maybe try again and following as what this image show

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

R.I.P potato.

[fleet tundra]

@night cloak I did this already

What's happened with potato ?

[night cloak]

He saying a b@.n words

[unreal sparrow]

Hello

[fleet tundra]

Ok what's worng with that !

[unreal sparrow]

Can any one help me

[polar marsh]

@unreal sparrow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

To avoid people asking account getting b@.n repeatedly when the staff told to do file claim

Like that

[fleet tundra]

What will happen if I say that

[night cloak]

Mooted

[fleet tundra]

For how long?

[night cloak]

XD to scared to say it

[fleet tundra]

Come on mate ?

[night cloak]

Minutes

[fleet tundra]

Baan

Xd

[night cloak]

Ye you can say that

[fleet tundra]

Nothing happened

[night cloak]

[fleet tundra]

😂

Ban

Never mind

[still flume]

Ping keeps fluctuating even with faster different internet its happening in Europe server it can go from 50ms to 200ms to 1000ms within minutes pubg fix this

[night cloak]

@still flume All current server dropdowns are stable. A possible fluctuation can be caused by your ISP or WiFi connection.

[still flume]

The whole Country's wifi connection is unstable

I live in Southern africa playing on Europe server everyone i know is experiencing the same problem TDM is consistent with 20ms Ping (which is very odd) cause most of the time its 200ms

@night cloak

[polar marsh]

@split cairn:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night eagle]

New update = more exploits = more hackers

Leaderboard filled with cheaters morethan 90% headshot ratio

[night cloak]

@still flume The African servers are currently in progress and are available on the European dropdown. As there are not enough African players you will be matched with random players on the European dropdown. For now African servers are effective in TeamDeathMatch and in Training grounds. Please be patient as a lot of African players are expriencing your problem.

[night eagle]

Atleast hire some good hacker team to fix the exploits that our great devs made

[night cloak]

@night eagle Tencent Anti Cheat Teams are hard at work suspending accounts every day, please be assured that if you report suspicious players they will go through an investigation period and Tencent will review your report . Meanwhile please keep on reporting suspicious players in-game.

[night eagle]

Cheater are working hard to make new account each time they get banned . Atleast they should find a new way to ban cheaters instead of banning their id

We reported one cheater when 0.15.0 update was released it's been a while ago new update also came. He's still playing morethan 60% headshot ratio 36 avg kills.

[night cloak]

@night eagle Help us bringing these Cheaters to justice by reporting suspicious activity in the in-game reporting system. Suspending accounts are entirely out of our control and we therefor rely on players to report Cheaters and Alternative Accounts.

[night eagle]

I agree with one thing cheaters are less now when it's compared to S7 and s9

In leaderboard players are trading cheats man

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night eagle]

In their profile info

It's feels bad when cheaters are taking advantage over fair players

[manic kelp]

hello i want to speak with an agent

for customer service

[polar marsh]

@tacit echo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Is sharpshooter achievement fixed yet?

[regal abyss]

Is it safe to play Pubg MOBILE without using cheats?

[night cloak]

@regal abyss Third party plugins will result in an account suspension.

[polar marsh]

@dusty rivet:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[twin glen]

This player is a cheater plz report (cheat) Use super jump and aim bot K/D 136

[night cloak]

@twin glen Please report suspicious activitiy in the in-game reporting system.

[twin glen]

Im report on him before @night cloak

[night cloak]

If you reported a suspicious player please be patient as Tencent will investigate the report and act accordingly to the terms of service.

[twin glen]

Ok thank you

[ionic cloak]

Hi

where I can see my region rank in this update?!

[night cloak]

@ionic cloak In season tab.

[scenic warren]

Hello my friend has an account connected with Facebook and gmail and his Facebook account got stolen from another person
And his asking for help he has Bill's for payments in the game and he has the date that he made his account in
So what should he exactly do to get done with this issue

[wispy fern]

@scenic warren if your friend has connected game to gmail then i am sure game progress is saved. Try with gmail account to login the game
And for facebook, you could try recovering password using different recovery options. If it is not possible then you could request for recovery of hacked account.
If everything fails, reporting the account is only option.

[neon basalt]

Does anyone know why my peek buttons aren't working? They have not shown up since I got my new phone and it did this when I got my last one too. I was able to fix it on my last phone but I can't on this one.

[mossy magnet]

@neon basalt peek and fire is disabled

[vital sluice]

You have enabled "Peek and Open scope"
You should enable "Peek and Fire" First.

[wraith dagger]

Can anyone help me out?

[vital sluice]

State your issue @wraith dagger

[wraith dagger]

I bought this helmet skinn but it can't not equipped

@vital sluice ☝️

[vital sluice]

Have you tried equipping it in a different closet?

[wraith dagger]

Yup

[vital sluice]

I'm not sure why it shows level 3 helmet in a level 2 column

How did you get the skin?

[wraith dagger]

From lucky shop

[vital sluice]

Did you check in-game if you're getting the helmet skin? Like in training?

[wraith dagger]

Yup it doesn't work

@vital sluice help me out from this situation

@somber solstice hey

[vital sluice]

Contact the customer service in-game with all the details, @wraith dagger.

[storm flume]

You can contact the customer service via the game settings, . Refer to subpoint 5.3 in #faq for further instructions.

[scenic warren]

Hello my friend has an account connected with Facebook and gmail and his Facebook account got stolen from another person
And his asking for help he has Bill's for payments in the game and he has the date that he made his account in
So what should he exactly do to get done with this issue

@vital sluice

[wraith dagger]

No reply from there @Logan399#3084

[vital sluice]

Refer to this , @scenic warren : https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984 if hacked/stolen

[night cloak]

Hello ..im facing screen shaking problem ..any solution??

😞

[vital sluice]

You can trying sending them a mail then, @wraith dagger. Check #613267301243944960 .

[wraith dagger]

Ok let me check

[vital sluice]

What do you mean by screen shaking? @night cloak

[night cloak]

Mean aim automatically moved

[rigid sleet]

Why is there no icon to give the Royale pass in the Korean PUBG mobile version?

[night cloak]

Hello

If someone know this solution plz tell me

[rigid sleet]

@vital sluice

[vital sluice]

What device are you using? @night cloak
It should be an issue with your screen.

Ask the person to request to you, @rigid sleet. Maybe they have removed the option now.

[wraith dagger]

@vital sluice i sent a mail to them let see they reply or not.. because i also tweet it but no reply from there

[rigid sleet]

@Logan399 # 3084 Please return this option for PUBG mobile KR

[night cloak]

Pls remove the request option permanentl

[wraith dagger]

@vital sluice what type of joke it is?

[vital sluice]

I told you to describe your issue properly.. did you do that?

This is a server for the global version of the game, @rigid sleet. You can send your feedback regarding kr-jp version in-game.

[wraith dagger]

@vital sluice yup at first i did one after that

I sent this

[vital sluice]

Report it directly through this then, @wraith dagger. We will forward these to the team weekly.

[storm flume]

Hello, @wraith dagger!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 5.3 in #faq for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

👀 gift option in Korean removed is a feature

[plush galleon]

Pakistani online shoping site selling pubg mobile hacks and a lot of other items like UC , Royal pass 10 etc. Can we bought pubg items and it works properly in game? I need your help @polar marsh @vital sluice

[night cloak]

You can't gift anyone in Korean version of pubg

And it's a feature

[wraith dagger]

@vital sluice ok

[night cloak]

They remove it for some reason

[rigid sleet]

Do you know discod server KR-JP? @Logan399

[mossy magnet]

it doesn't exist

[night cloak]

Ye

we Korean use naver

[rigid sleet]

@night cloak Why in delete?

[night cloak]

Don't know

Ask PUBG corporation

[rigid sleet]

Haha

[vital sluice]

I do not know, @rigid sleet.

[rigid sleet]

Okay thanks for your feedback @vital sluice

[feral scaffold]

Hey @polar marsh after the new update is there any way to get on that big rock?

[kind drift]

@feral scaffold no

[wraith dagger]

@vital sluice i report in game when it will fix

?

[vital sluice]

We will forward the issue, I do not know when it will be fixed, @wraith dagger.

[wraith dagger]

@Logan399#3084 😑

[glossy solar]

How to leave a clan ?

[normal fulcrum]

@glossy solar Open clan page, click on Information on right list. Than on middle bottom you will see leave clan option

[charred wraith]

I played 10 matches FPP solo and i cant complete this, i already lost 3 fragments

[normal fulcrum]

@charred wraith If you read the conditions on left side, it clearly says complete matches with your friends

[tepid oasis]

Hello Admins hope you're doing great! i just wanted to ask one question related to my account! My account was linked with gmail + facebook but my facebook disable due to copyright strike, now i switch to IOS device so how can i login from gmail or how i delink my facebook account so i connect my twitter account? @normal fulcrum

[light chasm]

Why you ping some random like that

[normal fulcrum]

@tepid oasis Game once linked with a social media cannot be unlinked. And you cannot log in through Play Games in iOS device. So either you have to try amd get back your facebook account or play through android device. Or you can create a new account

[light chasm]

Tf?

That’s tuff

That ain’t epic

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[tepid oasis]

This is not good, seriously? they must access to database to remove my facebook account instantly so i continue my that id with IOS too -_-

or they should give us the 3 account linked option -_-

[normal fulcrum]

@tepid oasis It is a security procedure so no one can unlink account. You might heard so many accounts have been hacked lately

@tepid oasis I will definitely forward your feedback

[wispy fern]

What is the use of loadout tab in game?

[cedar sand]

Hlw,,any officials here?
I wanna stream PUBGM Bangladesh Tournament.
Can i & what will be the process?

[light trout]

@wispy fern Currently, it is not usable. Maybe in the future updates we will have the option to choose our loadout in TDMs.

[prisma oasis]

😗

[wispy fern]

@light trout thank you for clearing may confusion. I saw some pictures using loadout feature, but cound't find it in my game.

[dense hedge]

I'm not getting the regional Ranking page

I mean I'm not able to open it

[normal fulcrum]

@wispy fern Sorry for the delay. Loadout is for outfit sets that come as a discounted bundle in treasures tab of the shop. It allows you to equip them all at once. Currently the bundled item is Glinting Dancer Pack

@dense hedge In season tab?

[scarlet oyster]

@cursive cedar This channel is related to support and I did ask a support question and then had a small talk, nothing wrong in that

[spark gust]

Where i can report about cheaters ?

[storm flume]

Hello, @spark gust!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[night cloak]

How can i apply for refund

@light trout

[dense hedge]

No not that one @normal fulcrum

We get 2 rankings that is Season Ranking and Other is Regional Ranking

I'm getting to open only the seasonal ranking

[normal fulcrum]

That is the only Region Ranking

Can you share a screenshot @dense hedge?

[night cloak]

Dead staff

How to apply for refund

[dense hedge]

I'm not getting this kind of ranking thing

[normal fulcrum]

@dense hedge It is available under Season Tab on left bottom of Lobby

@night cloak What's the issue?

[night cloak]

I thought I can transfer royal pass with uc @normal fulcrum

[dense hedge]

Umm yea I know but only this thing pops up

[normal fulcrum]

@dense hedge Which thing?

[normal fulcrum]

I'm not sure what are you expecting to see but region ranking had always showed this page only

[wispy fern]

@normal fulcrum thanks for the detail explanation

[dense hedge]

I've sent an image above ,,,
I used to get two options when I click on ranking button,,, Regional Ranking and Season Ranking but now only the Seasonal ranking page opens up and there's no option to open Regional Ranking

[night cloak]

How i apply for refund @normal fulcrum

[grizzled lark]

Can you go to season tab and try accessing those options, @dense hedge?

[normal fulcrum]

@dense hedge The screenshot you shared is Regional Ranking. If you wanna check season ranking than you can click on Rank in Season Tab

[dense hedge]

Yea I've tried but only the season ranking opens up and there's literally like no way to open Regional Ranking

Yes I need to open up the regional ranking page but it doesn't show up

[grizzled lark]

Can you provide a screenshot of your Season tab, @dense hedge?

[dense hedge]

1 min I'll add an screen recording

[grizzled lark]

And yes, the same thing is a available for me as well, maybe in this update they have removed them.

[night cloak]

Stop ignoring?

[onyx cairn]

||Check last point of patch notes||

@night cloak what is your issue?
What do you want to refund?

[normal fulcrum]

Are you referring to this page @dense hedge?

[grizzled lark]

We are unable to provide assistance for that, please contact in-game customer support, @night cloak.

[night cloak]

Ok

[dense hedge]

No ,, I'm able to access the one you're referring @normal fulcrum

But instead I need help in accessing this

[normal fulcrum]

Than you must be looking for Charisma

@dense hedge To open that, click on Season tab in left bottom and than click on Region

[stable ether]

los Leone rp mission fixed?

[normal fulcrum]

If you click on Rank, you will see the page I shared. If you click on Region, you will see the screenshot you just shared. Charisma has been removed for now

[dense hedge]

Oh yeah I got that now ,, wondering why they remapped it to season page

[grizzled lark]

No information about that yet, @stable ether.

[stable ether]

ok 🙏

[dense hedge]

Thank you @grizzled lark and @normal fulcrum 😃

[grizzled lark]

Do you know where to access the region tab right, @dense hedge?

[dense hedge]

Ya I've got it now ,, 🙂

[grizzled lark]

Great, have a good one!

[dense hedge]

But yea before this update I used to open it through ranking page ,,

Got really confused after it got remapped there 😂

[normal fulcrum]

@dense hedge Before this update, it was located on right bottom when you click on chart icon by giving you 2 options. Now both has been moved to Season Tab. You can still access Season Ranking from Chart icon on right bottom of lobby. Next to inbox

[dense hedge]

And one more thing What's the Buffer Overflow message that randomly pops up

It randomly pops up when I'm in lobby

[normal fulcrum]

That must be in emulator

[dense hedge]

I'm getting it in Android ☹️

[normal fulcrum]

Which device are you using?

[dense hedge]

Pocophone F1

After that message pops up if I click on the I have to login again to the game

[normal fulcrum]

@dense hedge Have you tried reinstalling the game?

[dense hedge]

Yea I've reinstalled the game yesterday for that Regional Ranking thing

Before reinstalling the game it used to be alright

[normal fulcrum]

@dense hedge Try clearing dalvik cache. I hope you know what dalvik cache is

[dense hedge]

Yea I know

Dalvik* 😅

[normal fulcrum]

Ok. Try clearing it. Should fix the issue

[dense hedge]

Umm thanks I'll try it and inform you 😀

[normal fulcrum]

Ok

[strong radish]

Hi can some one help me how to send mail to pubg mobile

[normal fulcrum]

What's the issue @strong radish?

[grizzled lark]

@strong radish,
[e-mail]

[polar marsh]

@strong radish:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[barren crystal]

Need help

Any admin here?

[night cloak]

What is it regarding?

[barren crystal]

Id hack

[ocean fractal]

I got suspended for teaming up with cheater. How to file a claim

[night cloak]

We do not deal with lost accounts, @barren crystal.

[barren crystal]

But they saying that they will play with that with cheating

[distant lark]

@night cloak my friend got ban 1 week bcs suspected teaming wth hacker, why his rank drop too bronze 5?

[barren crystal]

@night cloak i can give you screen shots of conversation

[night cloak]

There's nothing you can do about that, @barren crystal. Your account is your own responsibility.

Suspensions that last for at least a week will have their ranks reset, @distant lark.

[vapid sage]

Guys i am trying to change my profile pic

Its connected with gmail

But still it showing me the old one pic

[night cloak]

Profile pictures take a couple of hours, maybe days to update, @vapid sage.

[vapid sage]

Will it change?

Just cnfirm it

@night cloak okie..thanks alot

[night cloak]

Yes, it will.

[neat bane]

Hi

[polar marsh]

@neat bane:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wraith dagger]

@vital sluice any update sir about the matter

[strong fossil]

Hello anyone here

I have recently purchased a helmet skin but unable to use it why?

[normal fulcrum]

Can you share a screenshot of the helmet and from where did you purchased it?

[strong fossil]

From here

@normal fulcrum

@night cloak

[normal fulcrum]

@strong fossil Wait

What's your region?

You can report it in #555492558428700682 @strong fossil

[strong fossil]

Showings you don't have permission to send messages

[wraith dagger]

@strong fossil same thing happen with me bro

[normal fulcrum]

Check pinned message in #555492558428700682

[wraith dagger]

Check my todays message

I bought it but it can't equipped

[meager wasp]

Hello Pubg mobile pls returned UC Gift option in season 10

[wraith dagger]

@normal fulcrum i already do it but is doesn't work

[normal fulcrum]

I will definitely forward your feedback @meager wasp

@wraith dagger You did what?

[wraith dagger]

Repair

😒

[normal fulcrum]

When did I asked to repair @wraith dagger?

[polar dune]

when pubg is going to ban spectate hackers? they are ruining the game

[storm flume]

Hello, @polar dune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[wraith dagger]

@normal fulcrumoh sorry my mistake

😅

[fierce yacht]

is normal that in-game support doesn't reply for 2 days ? 🙂

[wraith dagger]

@HussamMahgoub#1913 ok

[prisma oasis]

PUBG MOBILE LITE support