questions

[craggy bear]

I can’t find where to file a claim

[night cloak]

@craggy bear you made a mistake, and you even admitted to making the mistake in here. Unfortunately, due to what is stated in the ToS i doubt they will change their decision

[craggy bear]

I’ll have them know that I have money in that app.

[polar marsh]

@craggy bear:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

🤦

There you go. That explains to you perfectly

[dusty ferry]

@polar marsh @polar marsh can you help me

[night cloak]

You pinged... a bot

[dusty ferry]

My game is not logining

Can anyone help me dhis

My id is 72 level iam going conquer 3 times

My friend scam mi😭

[night cloak]

@dusty ferry You have logged in to Vietnam version. Now you have to use Vietnam version to continue playing

[dusty ferry]

No man am not loging any other server please trust me

This is my id

[wispy quarry]

I have some premium coupons will they still be available in my inventory after the season ends

[night cloak]

@wispy quarry yes

[wispy quarry]

Thank

Thanks

[distant escarp]

In #news it says the vector is out, but where is it?

“Coming soon” in game

[night cloak]

Maybe they thought it's November 4th or They have made mistake

[slow tangle]

@hoary nebula why did you ping me?

[formal locust]

Can I just ask. What does your overall season rank show at ? Is it finishing position at end of season or highest rank you reached during that season ?

[night cloak]

@night cloak @grizzled lark @bronze yarrow @warm wren i'm in conqueror in Solo M.E sever it tack to much of time to matching 15 mints over still no match

[fresh spear]

Again I’m back to you guys please help i have reported to customer support in Pubg mobile and no answer since 22 October. My issue with 200$ recharged to my account in pubg and not come to my account and the amount has been paid from my apple account . What to do ?

[polar marsh]

@wise tinsel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

Please refer to this channel's pinned messages for further information, @boreal jolt:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[boreal jolt]

I can’t login with Facebook or game center on my iOS. I’ve uninstalled and swapped the WiFi but nothing works

[opaque mist]

@boreal jolt wym u cant login?

[boreal jolt]

Login error @opaque mist

It pops up as a network error

[opaque mist]

@boreal jolt can u send a ss of what it says

[boreal jolt]

Then it says to wait 4 mins

It’s up there

[opaque mist]

do u have any hosts or anything on ur phone?

[boreal jolt]

Hosts?

[light trout]

Have you read the pinned message? @boreal jolt

[boreal jolt]

Yeah I’ve read it

[opaque mist]

certain hosts u may have downloaded for something else could be blocking u from logging into these accounts

[boreal jolt]

Seems like it’s affecting everyone in Canada tho

[opaque mist]

im in Canada and its not effecting me

[boreal jolt]

Well are u signed in?

[opaque mist]

just wait it out it will be fixed soon

[boreal jolt]

Yeah hopefully

[opaque mist]

@boreal jolt yeah ive been playing the whole past 2 days\

[boreal jolt]

Well don’t sign out lol @opaque mist

[night cloak]

@boreal jolt its happening from yesterday

[boreal jolt]

I signed out about a week ago then came back today

[light trout]

Please note that this place is for support only, feel free to discuss in #pubg-mobile. @opaque mist @night cloak

[night cloak]

@boreal jolt same here

[boreal jolt]

Gotcha

@night cloak u getting the same problem?

[night cloak]

@light trout i understand m just telling other players who are facing same prob

[boreal jolt]

Yeah

[night cloak]

@boreal jolt yes but they told just wait we are working on it

[boreal jolt]

Same here

[light trout]

That will not really solve their issue. Therefore, you can discuss about it in the discussion channels. @night cloak

[boreal jolt]

Guess we just have to wait and see

[night cloak]

@light trout ok

[boreal jolt]

@light trout yup

[versed bluff]

I was readin that message

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @versed bluff.

[versed bluff]

Hmm

[light trout]

@versed bluff This one is more appropriate for your question. 😃

[versed bluff]

Hmm

I got it

[light trout]

@versed bluff It is only a matter of time before they get ban.

[versed bluff]

Hmm

Btw thanks for help

[light trout]

My pleasure! 😃

[formal locust]

Can I just ask. What does your overall season rank show at ? Is it finishing position at end of season or highest rank you reached during that season ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wet wing]

@formal locust finishing position at the end of season

[serene quartz]

I am unable to log in to my Facebook account and as a result I am unable to log into my pubg acccount linked to it. Is there a way for me to get my account back?
I've checked the FAQ and used my friends account to contact customer support, but they just give articles relevant to what I'm asking, but none of them resolved my issue and the chat always ends

[coral leaf]

Anyone know from what the green line comes from? Sometimes its appear on my asus max pro m1

[light trout]

@serene quartz Are you from South America?

[serene quartz]

I am from South Africa

[light trout]

@serene quartz There are several issues in that region, the developers are aware of it and will hopefully be fixed soon.

[serene quartz]

But I mean Facebook (the app) is the actual reason I can't get into the account because of some issue and I was wondering if I could just get the account some other way? I have the email to the Facebook account which is linked to my pubg account

[light trout]

Try uninstalling/disabling your Facebook app and use the browser instead.

[night cloak]

I hope so they will fix before season 10 the ios prob😭

[wet wing]

@serene quartz i recommended you to connect with 2 or more social media accounts to the game to avoid losing or disconnect your connected account

[icy carbon]

@night cloak What problem?

[night cloak]

I am facing this prob. From yesterday i am unable to log in into my account using twitter or fb in ios device and this is not only happing with me its happening with every ios user in canada its very irritating@icy carbon

@icy carbon but told me to wait until issue resolved

[elder idol]

What is this loadout option n how to use ??

[spring void]

@elder idol that feature isnt available yet

To use

[elder idol]

@spring void ok thanks

[alpine musk]

Can anyone pls help me

It's urgent

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @alpine musk. Remember to read through #481198147478224896 before asking questions in the support channels.

[serene quartz]

@wet wing I can't get into the account to do that though😕

[sturdy perch]

Hello
I have a problem in my account
I have FB linked
But I can't add link to twitter, google, vk ...
I have no (+) sing in the settings
PS : I have all the social apps installed

[night cloak]

When this event end I can completed 117 points?

[craggy blade]

@night cloak 29 days remaining.

[night cloak]

21 days completed yes?

[craggy blade]

@night cloak
Event period : 2019-10-22 to 2019 -12-2

Year - Month - day

[wide lance]

@night cloak 29days remaining for the event, 21days remaining for ur item

[polar marsh]

@civic flame:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Oh thanks

[sturdy perch]

Hello
I have a problem in my account
I have FB linked
But I can't add link to twitter, google, vk ...
I have no (+) sing in the settings
PS : I have all the social apps installed

[steel wing]

Go to settings>log out>then try ti log in with other medias

[sturdy perch]

@steel wing how i can login while they r not linked, i need to link first

can be only done in settings

[craggy blade]

@sturdy perch Can you send the screenshot where the + appears.

[steel wing]

@sturdy perch press more option and link em

[pale niche]

Hi

[steel wing]

Or send a screenshot so we can know the issue ur facing

Btw I need a little help too

[sturdy perch]

@steel wing

No [+] sign

[steel wing]

Look left down side in settings is a log out button press it then ok

[craggy blade]

@steel wing Maybe I can help you.

[pale niche]

my issue I don’t have country choice can some help me

[craggy blade]

@pale niche Can you elobrate?

[sturdy perch]

@steel wing then what ?

[steel wing]

Then try to log in ffs

[sturdy perch]

ffs ?

[craggy blade]

Hi @sturdy perch You better contact a staff member.

[pale niche]

every pubgm player can change his country from settings basic in last row can chose his country like usa or iraq or any country but i don’t have this choice

[steel wing]

@pale niche whats ur country

[craggy blade]

@pale niche You mean region?

[pale niche]

Yeah the regional

[steel wing]

Whats your country?

[pale niche]

TheRoms I don’t have this choice

[steel wing]

Ur country is thrromatixGu?

[pale niche]

wtf

[night cloak]

Did you download the game from the Play Store?

[steel wing]

Excatly

[pale niche]

i tell you I don’t have this choice so i can pic up a country

[craggy blade]

@pale niche Go to setting > Basic > Scroll down to the bottom.

[pale niche]

yeah this choice isn’t there in my settings

For god sake

[steel wing]

Btwi
Im android player
When I log in to game and I go to the menu its all good but when I press home button to get out of pubg then go to shortcuts and get in Pubg it starts to log in since beging

[pale niche]

Please

[steel wing]

@pale niche where did u download the game?

[pale niche]

Just plz plz I’m not a child

[steel wing]

I asked u somethung

Answer

[craggy blade]

@steel wing It happens with me too, just close the game again.

[pale niche]

my battlefield v level is 130

[night cloak]

Gra ktoś z PL ?

[steel wing]

@craggy blade I wana go in menu directly

there s no choice to fix it?

[pale niche]

My friend you didn’t want to understand me

[steel wing]

Broo

Where did you install the game @pale niche

Answer or wont be able to help you.

[craggy blade]

@pale niche Have you downloaded the game from play store?

[steel wing]

... he wont tell

[pale niche]

First lol

Second

Im a Youtube video creator

[craggy blade]

@steel wing Which menu you are talking about?

[steel wing]

Omfg

[pale niche]

third

[steel wing]

@craggy blade at where u can invite players ti play with

[pale niche]

I download on your tencent and on ipad pro 11 insh and on iPhone 8 and on note 9 samsung

[craggy blade]

@steel wing So your game crashes in the menu?

[steel wing]

Nah

When I get of the game

[pale niche]

?????

[steel wing]

And try get in game by shortcuts it starts to log in since begining w loadin screen

[craggy blade]

@steel wing Oh!! now I get it. You mean minimize the game right?

[steel wing]

HUH

[pale niche]

@craggy blade wtf

[steel wing]

@pale niche Play store,App store,uptodown,google,safari where the god damn sake u got the game from

[pale niche]

From your ducking store

[craggy blade]

Yeah, it's obvious. For me if I didn't open the game from shortcut after 5 minutes it's start from log in screen.

[steel wing]

🤷

@craggy blade nah instantly

I know after 5 mins

But for me in 5 seconds

🤷

[pale niche]

Just replace the D with F

[steel wing]

@pale niche I dont have a store dude.

[craggy blade]

@steel wing As far as I know it's not pubg, maybe your device.

[steel wing]

Its my device

Thats why I need help...

[craggy blade]

After all is depends on ram

[steel wing]

3 GB RAM

[pale niche]

There is no fuccin help her

[steel wing]

@grizzled lark deal with this kid

[craggy blade]

@steel wing Yep. my device is 4gb ram and sometime it still do the same as your issue. So yeah, most probably it's your device.

[pale niche]

See the shiiitt

[steel wing]

Dude reinstall

[pale niche]

The is no fuccin change the region

[steel wing]

Reinstall from app stoee

[pale niche]

you are a sick

[craggy blade]

@pale niche Have you downloaded the game from unofficial web?

[wise tinsel]

I need help

[pale niche]

@steel wing

You sick bro @steel wing

[steel wing]

@pale niche Where u from?

[wise tinsel]

I need help

[pale niche]

i tell you im a fucin Youtuber

[steel wing]

Your country

[pale niche]

you tell me you install from unofficial

[steel wing]

🤦

@craggy blade give up nan

[pale niche]

Not just me

[craggy blade]

@wise tinsel How can someone help you if you didnt define your issue.

[steel wing]

@grizzled lark

Form up on me

[grizzled lark]

Can you define your problem, @pale niche?

[pale niche]

i have more than 100 players didn’t have a regional change choice

@grizzled lark ok bro

[steel wing]

@grizzled lark he doesnt have a regional change choice

[wise tinsel]

@craggy blade when I ask about ba* I got mute from the sarver

[steel wing]

He wont tell us where he installed the game from

[pale niche]

right same @steel wing says

no mean @steel wing i tell you from app store and google play and on emulator Tencent game buddy

[steel wing]

@wise tinsel you may know the reason by your self

@pale niche oh okay

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @pale niche.

[steel wing]

Finally

Koushik is my hero

[craggy blade]

This bot not working properly

[wise tinsel]

@steel wing I know but I need a help about ba*

[steel wing]

My brain was going to explode

Ba*??

What do you exactly mean

@craggy blade😂

[craggy blade]

Oh no

[wise tinsel]

Ba* = b*n

[night cloak]

Ban

[craggy blade]

I got mute too

[steel wing]

Yes

[night cloak]

Don't say it.

[steel wing]

Lol?

[pale niche]

@craggy blade @polar marsh @wise tinsel @night cloak i know you are just talk no real fix

[steel wing]

Saying ba* u get muted?

[craggy blade]

Yes

[steel wing]

WoW

[tawny knoll]

Yes, as you get the automatic message from the bot so you dont spam it.

[steel wing]

Well

[wise tinsel]

Saying ba* I got muted by bot

[steel wing]

Nice

[night cloak]

It is to avoid repeated questions regarding account suspension.

[pale niche]

who the fuccin a Support her ?

[steel wing]

@night cloak Btw
Im android player
When I log in to game and I go to the menu its all good but when I press home button to get out of pubg then go to shortcuts and get in Pubg it starts to log in since beging

[tawny knoll]

If the bot mutes you it is most likely that you have got an answer by it but you aren't reading and it is so you dont spam it.

[steel wing]

Yup

[craggy blade]

@steel wing I told you, it's your ram.

[steel wing]

@craggy blade nah

[wise tinsel]

Ok . My friend got baed 30 oct but I can't see his name on the ba list.

[steel wing]

I got like 2 gb ram in another phone but this didnt happen @craggy blade

So I have 3 GB ram in this 1 and happens

[pale niche]

Who the fuccin Support her

[tawny knoll]

@wise tinsel Tell him to apply to CS about it if he thinks and has proof of any kind that it was wrongfully done. Also another thing could be that he got suspended due to merit loss. @wise tinsel

[steel wing]

@pale niche where you from?

[wise tinsel]

@tawny knoll how can I apply give link

[tawny knoll]

@pale niche Staff are normally support but players are allowed to answer questions, only if the know the answer or solution.

[pale niche]

you have issues like me you not a support @steel wing

[steel wing]

🤷

[ember pilot]

Hi, my account was active 2 hours ago but I didn’t open my account since last night! What’s happening

[wise tinsel]

@tawny knoll bro

[tawny knoll]

@wise tinsel It is in game, I don't have the link, it is in one of the corners. A man with headphones on. Also he must apply for his account not you.

[steel wing]

Can you send a screenshot sir? @ember pilot

[tawny knoll]

@ember pilot Is it Network Error ?

[craggy blade]

@ember pilot Was it showing last online 2 hours ago in game?

[pale niche]

So no one from you is a support?? @craggy blade @tawny knoll @steel wing

[steel wing]

Exactly

[craggy blade]

Yes

[steel wing]

We are only players/random guysm

[night cloak]

You didn't even ask me a question.

[steel wing]

@night cloak lmao

@night cloak mute that kid though

[ember pilot]

Yes it showing 2 hours ago, I checked my account from other account

[tawny knoll]

No, if you read my message you would know. Players are allowed to act as a support member if they know the correct answer. @pale niche also please stop typing the same message.

[steel wing]

Can you log in with that account? @ember pilot

[night cloak]

@steel wing dude your system is removing it from background running applications. Check in settings.

[steel wing]

@night cloak thanks. imma check 🤝

[ember pilot]

I can login, and no one know my password

[craggy blade]

@ember pilot Most probably it's a game glitch, it also happens with me and my friends. If not then maybe some other log in your account.

[tawny knoll]

@ember pilot Is it logged in with Facebook, Twitter or Google ?

[steel wing]

@ember pilot If u can log in ur ace account and u are able to play in it then there isnt an issue but a glitch

[pale niche]

You didn’t know anything my issues must fixed by the support @tawny knoll

[ember pilot]

My account linked with Twitter

[pale niche]

you are a clown

lol

[ember pilot]

Thanks guys for help

[tawny knoll]

How about you put the issue here and let us see instead of spamming amd annoying others with "Non of you are fuccin staff" and if want to complain and talk go to #chat as this is PUBGM Support and not a normal chat.

@ember pilot If you can't access it after that try reseting your twitter password and making a new password and then logging in.

[steel wing]

@tawny knoll actually he can use the account.

It may be a glitch.

[night cloak]

Muted him. Let me know if it repeats.

[steel wing]

Thanks I was about getting sick of cancer

@night cloak Any info If you can help me that issue?Kind if issue of background

Talking about androids.

[night cloak]

Is there any update on resolving IOS loging in issue in north america and south america as well?

Now its more tha 24 hours whats going on its very irritatin

Irritating*

[tawny knoll]

@night cloak The Network Error still hasn't been solved, otherwise it would have been posted in #news, keep your eyes open, most likely going to be fixed in the next week or so.

[latent saddle]

@lime juniper please, fix the problem about log in, i can't do it

[tawny knoll]

@latent saddle Please don't ping admins, if you read you would know that there isnt a solution on the network error login problem yet.

[night cloak]

Next week omg its season 10 coming soon i think pubg is more concentrated on how to earn money not to resolve prob WTH

[tawny knoll]

@night cloak Please go to #pubg-mobile if you don't need any help. Thank you.

[mossy urchin]

@tawny knoll you sick bro

[night cloak]

I need help thats why i am here ok lets see how much time this big game take to solve this prob

[mossy urchin]

@tawny knoll you must see a doctor

[tawny knoll]

Please go to #pubg-mobile ##chat if you don't need any help. Thank you. @mossy urchin

@night cloak Can you mute him, he came on a alt just to be annoying.

[night cloak]

@steel wing it depends upon your android system. I use miui

[mossy urchin]

im @pale niche crazy clown duchback

[night cloak]

Sure @tawny knoll. Is it same guy?

[mossy urchin]

yeah

Im same

[night cloak]

Done.

[tawny knoll]

He said it himself.

[slow tangle]

Do have any information about bat bite vector upgradable firearms skin event?
Is it lucky spin or a crate opening?

[night cloak]

Judging by the recent upgradeable skins, it's likely from a lucky spin. This is just a guess, alright.

[gritty glade]

When Update 0.15.5 comes?
Which date?

[night cloak]

@gritty glade keep eye on #news

[noble glen]

Guys

[lusty scroll]

What means that

I lost my account

And other one the same

Any help please

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @lusty scroll. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[noble glen]

Can someone help me pls

Everything is ok with my internet

[night cloak]

@noble glen its a server prob nothing wrong with your internet I am facing this same prob.

[noble glen]

So, i cant play anymore

?

[night cloak]

@noble glen as they told me to wait until this will get resolve m also waiting from more than last 24 hours so wait

[spring void]

@noble glen where are you from?

[noble glen]

Suriname. But i play on north america server

[spring void]

Please wait, the issue is being investigated we will announce in #news when we have info on it

[noble glen]

Ok

[night cloak]

@noble glen see pined messages in this server

[noble glen]

@night cloak so i have to change my dns?

[night cloak]

@noble glen no no we only have to wait

[plush spruce]

Is there any chance we can see hardcore mode again ?

[noble glen]

@night cloak rip. Then i cant reach ace this season :(

[night cloak]

@noble glen its working on android device try on android device

can anyone solve

And play on that

My internet is 50mb and I can't log in

[noble glen]

Yeaah. Im playing on A20

@night cloak if i use a vpn, will it work?

[fleet tundra]

He anyone can help

[wraith plank]

i did not do anything

[noble glen]

@night cloak so, how long do we have to wait??

[wraith plank]

very bad game

[lusty scroll]

Why frozen

Why

???

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lusty scroll.

[light trout]

@wraith plank Please read the pinned message regarding your issue.

[vivid pike]

I cant access into my account what happen? Is here anyone else who has this same problem

[polar marsh]

@sonic rover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[wet wing]

@vivid pike where are you from

[raven sandal]

Hello, can i know why my account is temporary frozen i haven't used any mods or hacks also I'm using the official Gameloop Emulator and also its updated to its latest version is this some sort of a bug, i had send a file claim and also a mail

[steel wing]

@raven sandal Congratulations wait for a year and you can use your account.

There is no way we can help you.Contact any moderator or administrator.

[raven sandal]

I have been trying to contract but its been more then 16hrs rn

[vital sluice]

We here can not help with account suspensions. Read the message above @raven sandal

[light trout]

@raven sandal Reinstall the emulator if it does not update.

[steel wing]

Or use a different emulator @raven sandal

[velvet bone]

Get rid of hackers in payload mode!!!

So ridiculous

[wet wing]

@sturdy perch

[drifting lark]

Why can’t I change my flag? I press „ok” on that screen which says I won’t be able to change it for next 60 days, but it does nothing

[prisma oasis]

@drifting lark glitch

[vivid pike]

@wet wing from canada

[plush spruce]

@vital sluice Is there any chance we can see hardcore mode again ?

[light trout]

@vivid pike Please read the pinned message.

[vivid pike]

@light trout thnks

[sturdy perch]

Why I can't link more than one Social account ?

I have all apps installed (twitter, vk, play, ...)

[spring void]

Did you happen to recently change from android to ios? Or revoke access to any linked account? @sturdy perch

[sturdy perch]

Yes i changed from ios to android

[spring void]

So that is the reason you could link 1 more account but you already have gamecenter linked @sturdy perch

You can link 2 accounts, you have facebook and gamecenter

[sturdy perch]

Ah

thank you

Now i get it

[night cloak]

@sturdy perch u can link google for android

[glossy sable]

@night cloak Please do not interfere with staff.

[sturdy perch]

@night cloak no i can't

[glossy sable]

They can't, as they recently moved from iOS, that slot is blocked with GameCenter.

[sturdy perch]

aleady linked to 2 accounts

[glossy sable]

If you do not need support, move to a discussion channel, @night cloak.

[spring void]

@night cloak doing that can get his account lost

[night cloak]

lol u early get new role for support ?

[brittle hollow]

i got b for someone had hack into my account and used cheats

[glossy sable]

@night cloak Move, now.

@brittle hollow Account security is your own responsibility.

[spring void]

@brittle hollow contact CS we cant unban you here

[glossy sable]

Contact the social media's CS to retrieve your social media account and file a claim for the game, you know the procedure.

[polar marsh]

@brittle hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glossy sable]

@brittle hollow You got your answer then.

[median mason]

help

a hacker killed me

[storm flume]

Hello, @median mason!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[glossy sable]

Yes, that.

[night cloak]

I can’t login

My internet is fine

What do I do???

[blazing saddle]

What region are you playing from, @night cloak?

[vernal nexus]

I'm on South America (Brazil)

[limber jewel]

guys

i have a problem, is that i scope with the same button i shot, how i can fix that??

[spring void]

@limber jewel go to settings>basic turn hold to shoot to tap to shoot

[limber jewel]

@spring void im sorry im confussed xD

[spring void]

@limber jewel so you mean when you hold shoot the screen zooms in right?

[limber jewel]

when i shot it scope and shot

[night cloak]

@blazing saddle Canada

[limber jewel]

if i hold the button it scope , when i stop holding it, then it shoots

[night cloak]

North America

[spring void]

Can you go to settings ingame? Please @limber jewel

[night cloak]

I repaired my game and it started doing that

[spring void]

Then change hold to shoot to tap to shoot

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[weary dune]

Meu jogo n tá pegando tá dando erro de rede , pubg mobile da um jeito aii

[storm flume]

Please do not use any other language aside from English in this channel, @weary dune. Refer to #613267301243944960 for language channels.

[meager onyx]

Hey

New here

[spring void]

@meager onyx how may we help you?

[polar marsh]

@meager onyx:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Oops

@blazing saddle what do I do?

[molten hazel]

is report sistem working????

[spring void]

@night cloak there is currently an issue for Canadian players

[limber jewel]

@spring void ill send you pm with pic

[molten hazel]

report sistem in pubgm not working!!!!!?????

[spring void]

@molten hazel yes it works

@limber jewel ok

[night cloak]

Ohhhh ic

Hopefully it’s fixed lol

[molten hazel]

it doesent

[weary dune]

ok, I'm saying my game is having network problems

[light trout]

@weary dune Are you from Canada or South America?

[molten hazel]

i report but nothing

[weary dune]

South America @baby

[tame summit]

We are having login problems for 3 days already here in South America... We do our part as players who love and support the game but it seems like we are not important.

We just can't login the game. For 3 following days now.

[light trout]

@weary dune Please note that the developers are aware of the issue and are trying to resolve it as soon as possible. For now, you will have to wait and we will announce in #news when the issue gets fixed.

[spring void]

Team is investigating the issue please wait

[tame summit]

We are waiting, the thing is it is the third day already...

[weary dune]

@light troutyesterday I went to play there got network problems, I hope pubg mobile fixes it

[light trout]

Well, it was also weekend and they have their families to spend the time with.

[weary dune]

@light trout Ok thank you

[tame summit]

So a game as big as pubg mobile does not have people to solve problems on weekends? That is what you are saying? I refuse to believe that...

Most people play the game on weekends...

[spring void]

They have and they are working hard, fixing issues is difficult then you think so just wait and let them handle the issue @tame summit

[tame summit]

Well, that is not what @light trout implied...

[spring void]

He meant the same

Even if you didnt understood him i think it has now been made clear so no meed to continue that discussion in support channels

[tame summit]

I understood him just fine... And yes, until the problem is solved there is need to continue this discussion. That is what we have to do as players who are not satisfied

[spring void]

Discuss in #pubg-mobile

[polar marsh]

@light stirrup:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

no achievement :(

[glacial gorge]

You have to reach ace in current season

.
Please remove graffiti from crates

[light trout]

@night cloak The achievement was released at a later period; therefore, it is not counted in that achievement.

[tough pike]

So I was literally just playing logged out and now trying to log back in and this is what I keep getting. I even deleted the app and redownloaded it as well very frustrated

What do I do?

[light trout]

@tough pike Please note that the developers are aware of the issue and are trying to resolve it as soon as possible. For now, you will have to wait and we will announce in #news when the issue gets fixed.

[tough pike]

@light trout Ok so it not just me then?

[light trout]

Yes.

[tough pike]

@light trout Ok thank u 😊

[royal nebula]

do tier protection cards carry over to next season?

[hoary edge]

Hii please help me

I did not login my account with gmail, but it has been logged by someone else in my gmail I want to delete it. How is it going to be connected to my facebook id but

[vagrant onyx]

@royal nebula no idea

Prob there is tier protection going on ( work only if you play with friends )

[hoary edge]

When I go to play the game, someone else logs my ID and harasses me by coming to the game. I am not able to play well. Help me.

When I go to play the game, someone else login my ID and harasses me by coming to the game. I am not able to play well. Help me.

[wet wing]

@royal nebula protection tier cards protect you from dropping to low tier, for example platinum V to gold I, it can be used one time

To make it clear if you have 2006 elo and you lost - 30 elo, protection tier card won't make go to below 2000

[hoary edge]

@wet wing please help me

[analog summit]

hi i think someone must have already complained about this bug. but please fix this bug soon as the season is ending and I have to get the royale pass rank 100.

[tame sluice]

Hack player

[light trout]

@opal scaffold Just report them and they will be banned for sure.

[storm flume]

Please refer to this channel's pinned messages for further information, @analog summit:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[tough pike]

@analog summit I speak English but yes I have the same issue asu right now

[tame sluice]

Hack player

[storm flume]

Hello, @tame sluice!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[polar marsh]

@limpid stream:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary edge]

Can i remove gmail from my pubg id

@polar marshCan i remove gmail from my pubg id

[light trout]

@hoary edge No, you can not remove any connected social media account from the game; however, you can request to revoke the access through the in-game customer service.

[hoary edge]

@light troutMy account is linked to Facebook but someone has written it from Gmail, that is Gmail and he is blackmailing me to give me 600 UC, I will give you your ID back. He is making me very upset to play the game. Want that gmail be removed and i can play the game easily

[light trout]

@hoary edge You can revoke that google account's access to your game account by contacting the in-game customer service.

[hoary edge]

@light troutI do not have that gmail nor my password. It is linked by someone else. It makes me uncomfortable inside my game.

I do not know what that Gmail ID is. I do not even know his password. He has been put on my ID by someone else and he is harassing me repeatedly blackmailing me only if I give him 600 UC. Give me that return my account @light trout

[light trout]

You do not need access to that account in order to ask the in-game customer service to revoke the access. Here's an example,

[hoary edge]

Can you do it then i will let you do it

[light trout]

That is your account, right? @hoary edge

[wet wing]

[uncut sinew]

Has anyone solved the problem of connecting the emulator?

[hoary edge]

He is reducing my rank again and again. I need help and you are not believing me like that. Actually he is spoiling my account. If you login to my account then it is very similar to me. near

[light trout]

It is your account so you should be the one to contact the in-game customer service. @hoary edge

@uncut sinew You meant the Facebook issue on emulators? It is still being resolved by the developers. We will announce in #news as soon as it gets fixed.

[hoary edge]

I have tried to talk to him again and again but he repeatedly freaks me out @light trout

[storm flume]

You can contact the customer service via the game settings, @hoary edge. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[uncut sinew]

@light trout Thank you for your help

[hoary edge]

@storm flumeI can't talk to them. I'm talking to customer service but he doesn't talk to me and he freaks me out again and again.

[latent vault]

@hoary edgemachete is a bot and that's an automated message.

[hoary edge]

I want to talk to a customer service where will I get it, give me your contact number, then I want to talk to him @latent vault

.cs @hoary edge

[sly stream]

Anyone having any fix for the constant app crashes?

[latent vault]

@hoary edgei m not a staff. A staff has already answered u.

[hoary edge]

@latent vaultMy problem is that I created my account with Facebook, I have linked it to my Facebook but someone has linked it to my Gmail, which is not my Gmail, I want that Gmail to be removed and I can play the game well He is harassing me again and again, he logs on my account again and again and kicks me out of the game. I want that Gmail to be deleted and my account will be saved.

Please help me

@light trout please help me

[pine tusk]

hi

i can not buy uc

does any body know why?

Does any body know when it will be available?

[steel kayak]

!play

[light trout]

@hoary edge I have already answered you. Just contact the in-game customer service and wait for their reply. Ain't it that simple?

@pine tusk Please try again some time later. I'd it still continues, contact the in-game customer service.

[hoary edge]

Okay

[pine tusk]

@light trout is it global or just me?

[light trout]

It seems to be only for you or might also be only for your region. But only that is the solution we have at the moment.

[warm prairie]

@lime juniper Hello Friend, how are you?

No news about the "Network Error" problem?

I can recommend using VPN to those affected? As it is the only method currently being efficient.

[lime juniper]

I am fine, @warm prairie. Thank you for your concern. How about you?

Unfortunately not. It will be easier tomorrow when it is not weekend. I will ask for an update again then.

We cannot officially recommend the usage of VPN services. If they would like to establish a VPN connection, that is their responsibility.

[night cloak]

[sly stream]

@lime juniper what is the status of the aap crash issue? Could you please help me on that

[lime juniper]

What is wrong, @sly stream?

[warm prairie]

@lime juniper I'm great, thanks. It only makes me sad this problem with the players, preventing them from playing since day 1.

At the moment I am doing this, not recommending and stating that the use is the responsibility of each one.

Thank you for your help,
we will continue to wait.

[lime juniper]

Can definitely understand the frustration. Will reach out to you as soon as there is any news. Thank you for your support.

[sly stream]

@lime juniper the app keeps crashing be it in the lobby with friends, on the loading screen, in game on several occasions etc. My app crashes several times during one game. I have tried repairing, reinstalling, formatting my phone and reinstalling.. nothing seems to help. I'm currently playing on a OnePlus 6

[lime juniper]

For how long have you experienced this, @sly stream?

[tame summit]

Third day like this...

[smoky mantle]

I have a issue about season profile interface

After reaching ace tier or conqueror the season profile interface having some glitch like display my lobby interface and many more

[fresh spear]

Again I’m back to you guys please help i have reported to customer support in Pubg mobile and no answer since 22 October. My issue with 200$ recharged to my account in pubg and not come to my account and the amount has been paid from my apple account . What to do ? (Repeated )

[somber cargo]

Can someone help me please

[grizzled lark]

It's a known bug, @smoky mantle, kindly report it in-game/customer support.

[smoky mantle]

@grizzled lark it doesn't work how can i collect my parachute

[grizzled lark]

Can you state your issue please, @somber cargo?

[polar marsh]

@somber cargo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky mantle]

@grizzled lark plz help me

[grizzled lark]

Have you tried restarting, @smoky mantle?

[formal locust]

When does tier protection finish?

[grizzled lark]

After 5 bad matches, @formal locust.

[smoky mantle]

@grizzled lark see wht happened after restart

[formal locust]

At any time in the next few days ?

[grizzled lark]

Log-out and do a routine repair, @smoky mantle.

[smoky mantle]

@grizzled lark after tht repair all. Maps will be deleted or not

[grizzled lark]

I cannot be specific but it should be till the season ends, @formal locust.

[formal locust]

Thank u

[grizzled lark]

Routine repair won't affect anything, @smoky mantle.

[smoky mantle]

Not fixed after routine repair @grizzled lark

[outer tulip]

help

that i am in a in game clan and the leader if offline from 99 days and the leadership has not changed pls help

[gaunt ember]

Every time I died . No exit , spec option come

And After win no exit option

[royal nebula]

i used to have the problem back s6

[tough pike]

I’m glad y’all can play I can’t been waiting for almost 2 hours getting frustrated. How long does this normally take? And why now when the season is literally almost done grrr

[royal nebula]

thought they fixed it

[tough pike]

Make that 3 now

[agile helm]

Can anyone please kindly tell me why this error pops up everytime i try to open the game?
Thanks.

[tame summit]

@agile helm because they fail to solve game problems... I can't play the game for 3 days now because of that same thing. They are aware of that but they don't fix it

[tough pike]

@agile helm Mine keeps popping up this

[tawny blaze]

same thing with me

@tough pike

did u get it fix already?

[tough pike]

Nope not yet

Been 3 hrs now

[deft oar]

Hi

[polar marsh]

@deft oar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fresh spear]

🙄

Why ignoring me

I have issue and you guys should helping me to resolve my issues

[tough pike]

I just don’t get what Facebook has to do with the network and my network is fine so what is the issue here lol

[sturdy yacht]

What I need to do?? I can’t enter since Friday

[night cloak]

Are NA players having trouble playing due to lag? Been having issues since last update, extreme lag, have not been able to play for a bit

I am able to log on, just super bad laaaaggggg

[rain pike]

I am having this issue as well. I cannot connect. Network error. Login Failed.

Wi-Fi or 4G it doesn’t matter

Game Centre, Facebook or Guest it doesn’t matter

Have done full repair, full reinstall and phone reset. It doesn’t matter.

Played with DNS settings, not effect

Issue has been persistent for hours now

HELP!

[heady valley]

pls help

[tawny blaze]

same thing guys

@polar marsh pls resolve our problems

about network failed

tried dns reinstalling redownloading everything

still not working

now i can't access pubg because it has the same thing for my iphone 5se and 8+ come on guys

i've spend so much on this game already pls respond

[polar marsh]

@warped grove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary nebula]

What is this @polar marsh

@warm wren

Can u help me

[old fable]

@neon patio help

@warm wren help

[warm wren]

Yes?

@old fable it says try a different WIFI

@hoary nebula just restart the game...

[heady valley]

@warm wren pls help me, try login and says this

[old fable]

@warm wren nothing bro i tried different wifi reinstal the game

[thorn nova]

Need help

[warm wren]

@heady valley it says there is an issue with your network....

That's not something we can fix here

[old fable]

Okay thnx

Sorry

[thorn nova]

A friend of mine got his account hacked .pls some one can helpp

[warm wren]

We do not deal with hacked accounts here

[thorn nova]

He is a legit player bro

Where I can find officials

[mossy magnet]

they don’t handle account suspensions here

[heady valley]

@warm wren It's not a problem with the internet because I can log into other games normally, so many players have this problem here in the South America region.

[mossy magnet]

also make it clear, if you’re friend got his account “hacked” or did he get uhh that forbidden word here

[warm wren]

If its regarding south america then should have read the announcement made in #news @heady valley

[thorn nova]

How to contact officials

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[hazy phoenix]

Hi guys any mod on?

There is a new option in which you can select the audio wether high or low if i put it on high will it cause more battery conspumtion and it will cause the fps to drop or no?

[warm current]

add it to game ( ACW-R )

[hazy phoenix]

@warm currentit looks similar to the scar l

Please if anyone saw my message up answer me and thank you

[round spear]

@hazy phoenix I'm using it and it didn't cause more battery drain or FPS drop

[hazy phoenix]

@round spearok thank you a lot

[round spear]

@hazy phoenix np 🍻

[hazy phoenix]

@round spear🍻

[signal lava]

Help me

[night cloak]

<@&481159513580372009> DM me please

[lime juniper]

What is it?

Sorry about that, @signal lava. We have already reported it. There is not much else that can be done right now. It will be corrected soon.

[analog summit]

Do you have any prediction for when will the South American server return?

[night cloak]

Can a mod dm me or something ive been getting this but a lot recently

[lime juniper]

No, @analog summit, but 10~ hours could be realistic. This is just a guess. We will let you know in #news when we know more.

What is the issue, @night cloak?

[tough pike]

Are u though cause it’s been about 5 hrs now lol so are u really working on it or u just trying to make us feel better cause pretty sure it isn’t working for people 😂

[night cloak]

Apparently when i respawn sometimes in tdm i get stuck

on the spawn point

and i cannot see my character

i can move and see the arrow on the map and move around

even the other enemies can kill me but i cannot move whatsoever unless i get killed by the other members of the other team

[lavish knot]

Hello, I've been link my PUBGM account with twitter and facebook but i want to remove one of them (facebook account for example), so how i can do this i'm already removed PUBGM App from apps list on facebook but it's still linked in game. what should i do in this case?! btw i have all info about both accounts. Thanks.

[night cloak]

if u cant log in, use a vpn it fixed the issue for me

[smoky vine]

I haven’t been able to log in for 72 hrs...5 would be nice

[lime juniper]

Some people have experienced this since Friday, @tough pike. We do not know why it has not been corrected yet, but we do know that the developers have work to do in a few hours (when it is Monday and work week for them again). It has been weekend now. Such issues should of course be addressed in weekends as well; but, as said, we are unaware why it is still an issue. Please understand that we are not developers. Our only contact with them is through the community team.

[smoky vine]

I’m sure they’re are working on, I will say he communication is very poor. A simple tweet would be the least they could

[lime juniper]

It is not possible, @lavish knot. Sorry.

We posted a notice in #news yesterday, @smoky vine.

[smoky vine]

@lime juniper you’re very helpful

I know not all use discord though

[lime juniper]

Have you tried to report this in #555492558428700682, @night cloak?

[night cloak]

sadly no

[smoky vine]

Just saying they need to work on it the developers that is

[lime juniper]

That is true, @smoky vine. It is a good point that it could have been communicated through Twitter.

They most definitely will have it resolved by Monday.

[smoky vine]

You shouldn’t have to be peppered with questions like this the game could help a lot if they’d just post something on social media

Anyways thx for what you and others do

[tough pike]

Since Friday? And I’m just getting this problem now? And I shouldn’t be pissed lol okay then. Got it. Well hopefully it works by tonight cause very bad timing for everyone’s rank I’m just saying 🤷🏽‍♀️ And why is only some people having this problem? To me it just doesn’t make sense. All I have to say Is by the sounds of it though more people are starting to so more madness to add to that

I swear life hates me lol

Since Friday lol 😂

[lime juniper]

I have not heard of that issue myself, @night cloak, but you could try to look in #555492558428700682 and submit one yourself if you do not find it. The subreddit is also a very good place to share such information, as the developers read it every day.

[tough pike]

@smoky vine Agreed

[signal lava]

Bruh i cant play now lol

[night cloak]

@lime juniper how can i report a bug

[lime juniper]

Good point, @smoky vine. We do not control this at all, but we have already forwarded this feedback. Thank you, and sorry for the inconvenience.

You can read the pinned message in #555492558428700682, @night cloak.

All we can ask you to do is wait, @signal lava. Really sorry about that.

[night cloak]

Oh okay thanks

[smoky vine]

Have a great day @lime juniper

[signal lava]

k

[lime juniper]

We unfortunately do not have more details, @tough pike, but we will be sure to share them once we do.

Thank you; likewise, @smoky vine.

[fleet tundra]

@lime juniper who are you

[signal lava]

Lol

[lime juniper]

I am a fellow human being: a rare race of the universe.

[polar marsh]

@tall raptor:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[warm grove]

@lime juniper hi
I cant buy uc in galaxy app...why?

[lime juniper]

Are you able to provide a screenshot?

[fleet tundra]

@lime juniper I'm here to report your CS service I proved the ownership of my account to remove the hacked Twitter account from pubg they did not do remove it ! They are supporting the hackers !

I've been trying this for months !!!

They don't help at all

[tough pike]

No pretty sure we are talking to a bit lol

Not

Bot*

[lime juniper]

They have millions of players to serve on a daily basis, with a very low number of employees in comparison. Please give them some time. Also, feel free to try sending an e-mail to [e-mail].

[tough pike]

Cause who calls themselves error 403? Yeah lol

Bot like name to me

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[tough pike]

Oh shush lol

[fleet tundra]

@lime juniper I'm tired of this I have already sent email s

[tough pike]

And @fleet tundra Who is supporting hackers?

[fleet tundra]

@tough pike CS cuz they don't help to recover my account

[tough pike]

Yeah I’ve complained about me not being able to get into my game i don’t even know how many times today lol

No joke

[sterile shore]

Guys my account has been hacked

[lime juniper]

We are unfortunately unable to assist with that here, @fleet tundra, despite of how much we would love to. You just need to keep contacting them.

[sterile shore]

That hacker has disabled my fb account

[tough pike]

Seems like they aren’t doing anything at this moment tbh lol

Lol like I said pretty much no help lol

[lime juniper]

It will be corrected soon, @hallow merlin. For now, waiting is the best we can do.

[fleet tundra]

@lime juniper I'll do until CS baan me

I wish they will soon

[sterile shore]

Guys pubg systeam is to weak

[lime juniper]

You can contact Facebook support, @sterile shore. After all, the safety of your account is your own responsibility; nobody else's.

[sterile shore]

We have to do something

[hallow merlin]

@lime juniper thanks !!

[tough pike]

She said that like 5 hours ago just to make u feel better so don’t believe that

Lol

[sterile shore]

My fb is disabled

[fleet tundra]

@sterile shore how is your account hacked mate ?

[tough pike]

Mine won’t even link to fb lol

[lime juniper]

@sterile shore:

https://www.facebook.com/help

[storm flume]

Please do not use any other language aside from English in this channel, @sterile shore. Refer to #613267301243944960 for language channels.

[slender copper]

Hello guys

[sterile shore]

Bro there was online site

[fleet tundra]

@sterile shore I have the same issues

[sterile shore]

I gave my password and I’d

And it was a trap

[fleet tundra]

@sterile shoresame to me

[lime juniper]

That is your responsibility. Contact Facebook.

[sterile shore]

The next morning my fb is disabled

Ya so what our responsibity

Pubg should also help

We have payment rececipts

Everything

Which can prove it’s my account

[hallow merlin]

@Error 403 you haver prediction that the game will return to normal !!?

[sterile shore]

It was my 2 years old account man

I feel like crying

Man it hurts a lot

[tough pike]

What so u telling me that this is facebooks responsibility for not being able to log in or u talking about one thing else?

[fleet tundra]

@sterile shore yes mate I'm stock with this issues for month someone else is logging into my account

[lime juniper]

According to Facebook's terms of service, which you signed and acknowledged upon registration, the safety of your account is solely yours. You have nobody else to blame.

[sterile shore]

@fleet tundra what have you done then

[tough pike]

Well it’s ok I messaged pretty much every where that involves PUBG so hope they do something very soon

[sterile shore]

Is your fb account open

[fleet tundra]

@sterile shore entered a fake website

[lime juniper]

@hallow merlin:

https://discordapp.com/channels/393088095840370689/481200416349224980/640640330923900929

[fleet tundra]

Where they stole accounts

I did not know

[sterile shore]

Man so what we made a mistake

But pubg systeam can help

Which they do not

They just need money

[fleet tundra]

@sterile shore they did not help me mate

I have proved the ownership either

[lime juniper]

I said that to them, @tough pike.

[tough pike]

Said that to who? @lime juniper

[lime juniper]

Anibunyyyyy.

[tough pike]

Said what? What I said was wait this is fb fault that’s what I said

@lime juniper

[lime juniper]

What so u telling me that this is facebooks responsibility for not being able to log in or u talking about one thing else?
I thought you asked me.

[hallow merlin]

@@lime juniper I dont i can enter your link

[lime juniper]

Try to click on it again, @hallow merlin.

[tough pike]

I was asking in general lol cause I’m linked to Facebook with PUBG.

[lime juniper]

If you are unable to log in also with other social media accounts, it is not an issue on Facebook's end.

[tough pike]

Nope I can’t log in with twitter or Game Center

The frustration is real right now lol

[hallow merlin]

@@lime juniper Ok i don't understent

[tough pike]

@lime juniper

Nor Facebook but Facebook is my main for the game link so I’m just as confused haha

[lime juniper]

This is a response I received right now:

The team should be able to figure it out pretty quickly, just a little tougher over the weekend I think
We've pinged them again though so hopefully it should be fixed soon

[hallow merlin]

@lime juniper you are incrible !!

Amazing**

[night cloak]

I need support in my stolen account

[lime juniper]

No, you are. Thank you for being a supportive and passionate player. We are sorry that you had to experience these issues, but you should be able to log in as normal again during the day.

What social media account are we talking about, @night cloak?

[night cloak]

FB

Facebook

[lime juniper]

Please contact Facebook support.

[night cloak]

I already contacted with them

[hallow merlin]

@lime juniper I am Brazilian, this is already in the blood

I like pubg, i am player since realese

[lime juniper]

We are not Facebook, @night cloak; talking to us about it will not help. Please contact them for any questions regarding your Facebook account. Have a nice day.

[halcyon stratus]

Tf

[young jasper]

I’m so done with all the hackers I keep reporting them but more and more keep popping up 🙄

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

What date season 10 starts and what day it will be?

[strong totem]

erro do login

[night cloak]

What date season 10 starts and what day it will be?

[hallow merlin]

Ainda tá em conserto mano !!

[fading dome]

@night cloak 8th or 9th of November

[hallow merlin]

And pass 10 ?

[night cloak]

I need surely date

[hallow merlin]

Ok

[tough pike]

Ok thank u

Wait were u talking about PUBG or something else @lime juniper

[lime juniper]

To the PUBG MOBILE community team, yes.

[tough pike]

Ok thank u 😊

[hallow merlin]

Yes!!! I am level one in the PUBG MOBILE DISCORD !!

[tough pike]

As long as they are trying for sure just really bad timing

[lime juniper]

What a coincidence, I leveled up at the same time.

[hallow merlin]

@lime juniper i likes many your !!

[lime juniper]

They definitely are, @tough pike, but it is a very bad timing indeed when these issues occur during weekends. I would be extremely surprised if they have not corrected it during Monday, which is a regular working day.

[strong totem]

erro de login ''america do sul''

[hallow merlin]

@strong totem ainda tão procurando solução !!

Espera um pouco !!

[strong totem]

@hallow merlin blz

[hallow merlin]

E nox viado !!

[tough pike]

@lime juniper okay well if u are saying they are I guess keep us posted

[lime juniper]

Will do for sure, as soon as they update us.

[tough pike]

I feel like this is an all night thing sad face but hoping for the best 😊 Ans thank u @lime juniper

[feral mica]

@lime juniper Can you let me know if the connection problem we are facing here in Brazil has been resolved?

[lime juniper]

We will keep you updated in #news. It has not been solved yet, but it will soon.

[feral mica]

@lime juniper Thanks for the info

[hallow merlin]

@lime juniper is vpn is considered cheat ?

[lime juniper]

No, but we do not recommend its usage.

[hallow merlin]

What ? @lime juniper

[lime juniper]

We do not recommend that you use VPN services.

[storm flume]

Please do not use any other language aside from English in this channel, @hallow merlin @strong totem. Refer to #613267301243944960 for language channels.

[heady valley]

but with this bug on login we need to use VPN or dont play. so i dont know whats to do

[glossy sable]

Use it at your own risk. Or don't play.

[amber gale]

erro de rede america do sul

[hallow merlin]

@storm flume Sorry I only spoke in my language because his question was the meama mine!

[storm flume]

Please do not use any other language aside from English in this channel, @amber gale. Refer to #613267301243944960 for language channels.

[glossy sable]

The issue is being investigated in and should be solved very soon.

[hallow merlin]

Ok Sorry @storm flume

@amber gale speak and inglesh

[glossy sable]

Which country are you located in?

[tame summit]

Brazil... Third day like that

[glossy sable]

The team is aware of this, and are investigating the issue. It should be fixed very soon, keep an eye on #news.

[tame summit]

We have been waiting for two entire days.

[tough pike]

I’m in Canada haha

Oh god k now I’m scared cause I just got this problem 6hrs who and ur telling me 2 days yeah now I’m sad again lol

[strong totem]

Brazil... Third day like that

[tame summit]

Yeah they don't seem to care a lot about that lol

[sly stream]

@lime juniper I've been facing this since a week now

[strong totem]

this is happening in South America

erro de login

[marsh raven]

@neon patio

I can not get in the game

Help me please

[shrewd ocean]

entry blocked on SA server

[polar marsh]

@fallen fractal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[lost vine]

I need help

[tough pike]

@lime juniper

[high hedge]

want Developers to remove the stickers from the premium and classic crates as it is not good that we spend 120 uc and get useless stickers but if they want to keep the stickers in the game please make them limited to the solider and supply crates only

[still fox]

Is this fixed

@high hedge lmao rip

[high hedge]

hhhh what do you think? @still fox

[still fox]

Its stupid

U open 10 crates and get only 3 Outfits

[high hedge]

I agree with him ^ graffiti is useless and no one really likes it. It’s even worst than school shoes and silver frags. They’re not even permanent which really makes getting them useless.. we’re not getting anything out of them so you either make them permanent like other games or take them away and refund people 🙂

[haughty cypress]

but it makes money

[hybrid widget]

😦

[velvet bone]

Get rid of invisibility hackers on payload!!!!

[rain pike]

What is going on!

I am having this issue as well. I cannot connect. Network error. Login Failed.

Wi-Fi or 4G it doesn’t matter

Game Centre, Facebook or Guest it doesn’t matter

Have done full repair, full reinstall and phone reset. It doesn’t matter.

Played with DNS settings, not effect

Issue has been persistent for hours now

HELP!

Tried opening a ticket in game and the support is useless. All paths lead to the same instructions which I have followed several times

It end the ticket and gives me a option to rate the service without option to escalate the issue to someone that can help, someone... not a robot

[tame summit]

They don't really care... We have been complaining about that for days now and they say it is gonna be fixed soon but they don't fix it. I wonder how long "soon" mean to them

[cursive cedar]

@tame summit and @rain pike I'm sure they are working on fixing the issue, please be patient until the issue is fixed.

[uneven swallow]

anyone have this issue

ban10 years for no reason

[cursive cedar]

@uneven swallow No need to cuss my guy, Please use the file claim option cussing won't help here

[night cloak]

i swear iam using the latest version and iam not using bypass

i was playing and all good

and when my game crashed i restart my game and i get this

[cursive cedar]

@night cloak react to the "E" in #613267301243944960 and then you can ask for support in #emulator-supoort

[idle geode]

What is happening?

[opaque mist]

@idle geode check pinned messages

[mellow zinc]

I can't log in to PUBG Mobile (I'm from Brazil)

[tawny knoll]

@rain pike The problem is known already to the staff and are fixing it, keep an eye on #news for news. @mellow zinc

[night cloak]

any solution?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[tawny knoll]

@night cloak go to #613267301243944960 and press "e" where you will be able to go over to emulator support. This is strictly Mobile

[hallow merlin]

I just wanted to play !!!!

[cursive cedar]

@hallow merlin we understand your frustration but please follow the instructions above.

[hallow merlin]

@cursive cedar my fruatraiton no is and my account sespended, yes because i don't o cant login in gamer !

[cursive cedar]

Please follow the instructions above, Maybe they could help.

[lilac rune]

How to contact to Emulator support team

Having a pubg m Glitch

[scarlet kraken]

@lilac rune go to #613267301243944960 and click E emoji to have a emulator role

[paper gazelle]

I keep getting muted almost everyday

I didn't do anything wrong

Please help

[night cloak]

Anyone online to help

I’m here to report this website they are stolen accounts and hack them

Pls block this website to help people from falling in this trap !!!

Thank you

[slow tangle]

@night cloak pubgm can't do that..
Its the users own responsibility

[haughty orchid]

I want to know when they will fix the network problem

[tough pike]

Same here yo same

[polar marsh]

@polar gazelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@gusty jetty:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rare cipher]

I've been facing this since a week now

@lime juniper # 4903 I'm not able to log in please help me, I'm sure it's not just me that I have this problem if this error is not solved here in Brazil I'm sure tecent will lose a large community people are not with install games that aren't sticking for long !!! I know it's not you anymore I know you can make a fuss about it

[tough pike]

For a week?

Oh gosh I just got this problem today

@rare cipher

[cursive cedar]

@rare cipher The admins/mods/contributors can't fix the issue they can only tell you how to do it, Tbh they can't do much, So just follow the instructions they give you.

I prefer you to contact ingame CS

Don't expect a Quick response.

[paper gazelle]

Help me I keep getting muted everyday

I do nothing wrong

😓

It's frustrating ☹️

[cursive cedar]

Have you ever cussed at anyone ingame

[paper gazelle]

Not at all

[cursive cedar]

Not even in All chat?

[rare cipher]

@cursive cedar quais são as instruções?????

[paper gazelle]

Nopes

Never

[cursive cedar]

@rare cipher please use English.

[paper gazelle]

Someome keeps muting me

[cursive cedar]

@paper gazelle It's probably because someone is reporting you, please contact ingame CS and tell them it's a falsemute that could help.

[paper gazelle]

@cursive cedar how do I do that?

[rare cipher]

@cursive cedar what are the instructions???

[cursive cedar]

Go to settings > And you will see it next to the "log out" option

[paper gazelle]

I have been getting muted for 24 hours every day.

[cursive cedar]

@rare cipher Well whatever they tell you to do.

[paper gazelle]

For more than 3 times now

@cursive cedar how do I report?

[rare cipher]

@cursive cedar yes

[echo creek]

Hi, I need some help, I cannot log in in the game.

[golden badge]

Hey, can somebody help me?

[cursive cedar]

@paper gazelle just click the ingame CS option and tell them it's a falsemute and don't expect a quick reply

[paper gazelle]

And how long whould I need to wait for a response

@cursive cedar where is it ;-;

[cursive cedar]

@paper gazelle Either a few hours or a few days.

@paper gazelle Next to the log out option ingame settings.

[paper gazelle]

@cursive cedar where is the CS option?

[warm prairie]

@rare cipher Eles já estão cientes do problema. Verifique a primeira publicação que está fixada no grupo oficial do Facebook.

[cursive cedar]

Read above ^^^

@warm prairie Please use English.

[dusty ferry]

Can some help me this

[polar marsh]

@golden badge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[echo creek]

Help please

[night cloak]

@echo creek log in with a vpn

fixed

[echo creek]

Ok

[warm prairie]

@cursive cedar I am answering a user who asked a question in Portuguese.

[rare cipher]

@warm prairie ainda bem ufaaa kk

[night cloak]

@echo creek wait

[cursive cedar]

@golden badge use the file claim option and tell them your issue and if you explain good enough they could help you

[echo creek]

?

[night cloak]

use a vpn connecting to USA server

[cursive cedar]

@warm prairie Ik but other languages aren't allowed

[echo creek]

Ok

I’ll tru

Tru

Try

[dusty ferry]

Help me this

[echo creek]

But I don’t have vpn lmao

[night cloak]

i dont play emulator

idk

@echo creek download betternet

[echo creek]

Ok tu

[polar marsh]

@tame summit:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[cursive cedar]

@dusty ferry Did you create your account in Vietnam version?

[dusty ferry]

No

[paper gazelle]

@cursive cedar the CS is of no use

[dusty ferry]

My account in global version

But I can't loging

[cursive cedar]

@dusty ferry Did you login threw it?

of course it is they made it for a reason @paper gazelle

[warm prairie]

@cursive cedar Error403 is aware. It's about the "Network Error" problem. Next time I will answer in English, thanks.

[cursive cedar]

@warm prairie Np

[dusty ferry]

Please help me

This is my id

[cursive cedar]

@dusty ferry You could try contacting ingame CS and examining your issue Regarding the Version issue, That's the best I can help for now.

[dusty ferry]

But hi can't answer bro

I sent mail contact support but hi don't answer me i can't loging game

[cursive cedar]

@dusty ferry Explain them your issue with details, it might take a few days or hours for a reply, Please be patient till then.

[echo creek]

@night cloak Yo its working

Tysm