questions

[normal fulcrum]

Give them your profile name as it is on Google Play Games

Do you remember when you 1st started playing game?

[fleet tundra]

I don't rly remember

[deft niche]

Hy

[fleet tundra]

But near 1_9 2018

[deft niche]

How are u

[fleet tundra]

@normal fulcrumbut I already send them screenshot of my purchases?

[normal fulcrum]

@fleet tundra So give them the date which is closest to your 1st registration

[deft niche]

Oh so sad

[normal fulcrum]

@deft niche Please move to #chat if you don't require any support

[deft niche]

@normal fulcrumOk

[normal fulcrum]

@fleet tundra Give them details like when you realized that your pubg id has been compromised

[deft niche]

@normal fulcrumSorry

[fleet tundra]

@normal fulcrumi be been trying from months to recover my account

[normal fulcrum]

And let them know you have made purchase in-game and share the receipt screenshot link

[fleet tundra]

They don't help I don't know why I called support team

[normal fulcrum]

@fleet tundra Have you followed all the steps given by CS?

[deft niche]

Plzz help orca183😰

[zenith dove]

the top right ingame wifi signal is very week to red, but europe server green. the general wifi connection on my phone is strong. what is causing this bad signal and game lag?

[normal fulcrum]

@deft niche Please don't try to spam here and move to #chat. This will be my last request

[fleet tundra]

@normal fulcrum I did before one time they told me they need 90 days to check the issues than I contacted with discord (amber) she told me do it in this way and they will unlink Twitter in 3 days nothing is working

[deft niche]

Ok sorry

[fleet tundra]

Maybe she lied to me

[normal fulcrum]

@zenith dove What ping do you get when you play gane?

[zenith dove]

40-70

[deft niche]

[normal fulcrum]

@fleet tundra We are not affiliated with Tencent, Pubg Mobile or their customer service. So we cannot guarantee how much they will take

[fleet tundra]

@normal fulcrum is there any way to unlink Twitter from my account

@normal fulcrumcan they do this !!

[normal fulcrum]

@deft niche If you don't require any support, you are free to talk on #chat. Spamming in support channels is not allowed. If you repeat the aame thing, moderation steps will be taken. Consider yourself warned

[zenith dove]

the top right ingame wifi signal is very week to red, but europe server green. the general wifi connection on my phone is strong. what is causing this bad signal and game lag? i have good ping.

[normal fulcrum]

@fleet tundra CS can do it

So the screenshot you shared was recent one or old one?

[fleet tundra]

@normal fulcrumwhat is CS ?

[normal fulcrum]

@zenith dove Which device are you using?

[fleet tundra]

@normal fulcrumrecent one

[zenith dove]

counter strike

[normal fulcrum]

@fleet tundra Customer service

[fleet tundra]

@normal fulcrumandroid

[zenith dove]

@normal fulcrum iphone 8+

[normal fulcrum]

@zenith dove Are you talking about pubg mobile or counter strike?

[zenith dove]

pubg

[fleet tundra]

@normal fulcrumim using Android

Phone

[zenith dove]

smartphone

[normal fulcrum]

@fleet tundra I asked if the screenshot of your chat with in game CS is recent one or old one

@zenith dove Do you have sufficient storage?

[fleet tundra]

@normal fulcrumits the recent pne

[zenith dove]

@normal fulcrum 96% full

[normal fulcrum]

@fleet tundra Ok so you need to follow the steps and make sure you provide all details and proofs and ask them till when he can expect a resolution

@zenith dove Size?

[zenith dove]

@normal fulcrum what does storage have to do with the connection?

[fleet tundra]

@normal fulcrumshould I send them screenshots of the purchase again and ask them to unlink Twitter?

[zenith dove]

1gb free

[normal fulcrum]

@zenith dove It has nothing to with connection. If you are getting 40ms ping, than lag is not because of connection. It must be because of device

Try clearing some more space in storage as well as ram. And try using lower graphic settings

[zenith dove]

so symbol is wrong on top right?

[fleet tundra]

?

[zenith dove]

the wifi ig signal?

light grey waves

[normal fulcrum]

@zenith dove Symbol shows connection strength. It doesn't show ping.

[zenith dove]

not the same?

[normal fulcrum]

@fleet tundra Yes

@zenith dove Exactly. Internet speed and latency are 2 different things.

[zenith dove]

@normal fulcrum and the free space influences the internet speed

?

never heard of that

connection strength

[normal fulcrum]

@zenith dove No. Don't get confused. As I said, try clearing some space in your storage and ram as game need space to load files and store them temporarily.

[zenith dove]

then why are you mixing it?

the in game wifi signal is weak

why?

[normal fulcrum]

@zenith dove You have nothing wrong with your internet. Just do as I said and see if it changes anything

@zenith dove Do you have issue with the symbol or the lag?

[zenith dove]

symbol

[storm flume]

Hello, @zenith dove!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[zenith dove]

@normal fulcrum ok so the symbol has a bug?

it is wrong?

[normal fulcrum]

@zenith dove Your question has been answered. Follow the steps if you think it is not showing correct signal. Please refrain form asking same question again and again

[zenith dove]

please dont be rude

i am asking simple question

[normal fulcrum]

I'm not being rude. And I have already given an answer. If you think something is wrong with symbol than you can report it following the steps given by Machete above

[zenith dove]

ok thankyou

[neat vessel]

Still can’t log in

HELP

[normal fulcrum]

@neat vessel Something must be wrong with your internet connection

[neat vessel]

It’s working perfectly

Tried LTE as well

Same thing

[normal fulcrum]

@neat vessel When was it working last time?

[neat vessel]

About two hours ago

I logged out then when i logged in it gave me this error message

[normal fulcrum]

@neat vessel Must be something with your internet. You should try contacting your ISP

[night cloak]

I don't get constant ping in my game even though I have high speed internet

[twilit arch]

I need support sawgs

Dawgs*

Hello?

[night cloak]

A quick question which nobody until now answered it since the game has been launched:
Why when we contact Support by email we never never never get a answer back?

[gloomy tapir]

Has there been any premium crate event that has an upgradable weapon in it?

[neat turret]

@twilit arch that's a problem on the samsung store. Try removing and readding the method of payment

[polar marsh]

@placid wedge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[neat turret]

@night cloak because they don't care about good CS 🙂

[night cloak]

@neat turret
😣

[spring void]

@neat turret please avoid unnecessary comments here

[alpine arrow]

Upgrading your weapon(m416 and others) increases the damage/fire rate?

I heard about this wondering if it's true.

[night cloak]

HEY

[lyric ridge]

Hello

I want to report a player who uses cheating

And i have a video

[night cloak]

No, it does no effect in-game as it is just a skin, @alpine arrow.

@lyric ridge Use the in-built report option you see next to the stats while spectating a player.

[storm flume]

Hello, @lyric ridge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[normal fulcrum]

@night cloak Internet speed has nothing to do with latency/ping

[night cloak]

Bruh internet speed does have to do with the ping. Better the connection, faster the up and down time signal time.

[neat turret]

No, they're 2 different measures.

[alpine arrow]

@night cloak thank you.

[normal fulcrum]

Internet speed determines data transfer speed. Latency or ping is server response time. You can have more details about it on Google @night cloak

[polar marsh]

@neat turret:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Which server have this

[cursive cedar]

@night cloak global

It's coming in a few days

[night cloak]

@cursive cedar in my pubgm account not showing

Ok

[cursive cedar]

Anything else?

[night cloak]

But see date in luck site

[cursive cedar]

?

[night cloak]

In this pic showing date 11/01

[cursive cedar]

What are you talking about?

[marble zenith]

Guys i have a question

A mod here sent me a private obb for pubg

On drive

When i download it can't see where the file is

[icy star]

hii

[marble zenith]

Help

[icy star]

anyone play pubg?

[marble zenith]

Dude not here

@night cloak

....

Ppl help

[cursive cedar]

@marble zenith use zarchiver maybe

[marble zenith]

Dude can't even find the file

[cursive cedar]

@marble zenith reinstall it and try finding it with zarchiver

[marble zenith]

I did

[cursive cedar]

In downloads you will also find a drive thing chose the email you downloaded it with and you should see it

^^

[marble zenith]

What

Same thing bro

Nothing

[cursive cedar]

Find the drive option and the emails will be mentioned there use the email you downloaded the file with and it should work

[marble zenith]

Yeah i did

Empty files

[cursive cedar]

Check the folders in drive

[marble zenith]

Wdym

[icy carbon]

How do I remove gesture thingy on iOS?

[cursive cedar]

When you open drive the folders will automatically show up

[marble zenith]

Yea

[cursive cedar]

So check all the folders

[sour crag]

Can anyone say help in how to leave a crew

[cursive cedar]

@sour craggo to information and u should see it

[sour crag]

Information in pubgmobile or in discord

[cursive cedar]

Pubg Mobile @sour crag

[marble zenith]

Still nothing

[cursive cedar]

Or where the players are mentioned

[sour crag]

@cursive cedar ok checking

[marble zenith]

I downloaded the file 2 times

Omfg

[cursive cedar]

@marble zenith did you try using a file application like zarchiver or Google files

[marble zenith]

No

Use it on what mate

I've got zarchiver

[cursive cedar]

Download zarchiver/Google files and check through and you should find it, it's pretty straight forward

Go to the downloads option either it's there or in the drive one

[marble zenith]

Nothing

Offff

[cursive cedar]

Well then contact the admin that provided you the obb file. It might be currupted or not properly installed

[marble zenith]

K

Thanks for jr help

[cursive cedar]

No Problem if you ever need help with anything don't hesitate to ask!

[merry bramble]

i think built-in report button is broken

[storm flume]

Hello, @merry bramble!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[merry bramble]

@night cloakthanks

[cursive cedar]

@merry bramble it's not broken it takes a while to find out if someone is hacking or not.

[merry bramble]

anti cheat system is not detecting these player while playing

they already played 35 matches

[cursive cedar]

Maybe they just started hacking?

[neat turret]

40KD

[cursive cedar]

Or they are using unsuspicious app

[polar marsh]

@lethal pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

You can't expect them to get b.@n immediately

[cursive cedar]

Exactly.

[spring void]

All hackers get banned eventually you can report hackers a s instructed by bot in earlier message

[merry bramble]

@night cloak that's why pubg mobile becoming trash

[night cloak]

If you think it's trash why you play

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat.

[spring void]

Many hackers are getting banned every day just wait and he will be banned

The report button isnt an instant ban button

[soft wren]

My game is getting crash, i have repaired and reinstall too. Deavice: Real Me 3Pro

[spring void]

@soft wren when does it crash and are you installing from official store?

[soft wren]

Yes, whenever i start match after some time like sometimes in plane or landing 3-4mins got crashed

[golden flame]

??

[nocturne creek]

Try restarting your game if that doesnt work let the game sit for about 10 min and come back

[small wagon]

Shot 3 times with kar98 in tdm..but did not die..how is this possible?😮

[nocturne creek]

repeatedly or time lapsed?

[spring void]

The opponent may be healing up in between

[small wagon]

@nocturne creek repeatedly ...interval of less than 6 seconds

[nocturne creek]

was it just him or did he have teamates with him?

[small wagon]

Is this a glitch?

It was only a 1vs 1 match

[nocturne creek]

it might be glitched

[small wagon]

I experienced it many times

[spring void]

@small wagon the opponent may be healing in between

[nocturne creek]

@spring void u cant heal that fast in tdm

[small wagon]

@spring void healing starts after 6 seconds if you dont get shot

[spring void]

Yes, but you are sure the interval was less?

[small wagon]

@spring voidyeah

Sure

Didn't anyone of you experience this?

[spring void]

@small wagon and are you sure you saw hit marks all three times

[small wagon]

Yeah sure buddy😀

Many times happened this with me

thats why i am inquiring here after getting exhausted

[spring void]

So i think The opponent may be wearing a lvl 3 vest, and all your shotswere body shots hence it took you 3 shots to kill him @small wagon

[small wagon]

@spring voidthis maybe a fact

😐

[remote reef]

Kar98 in TDM is still a mistery. Sometimes you die with a bodyshot or sometimes you survive to a headshot (yes with helmet lv2)... Imo kar98 in TDM is a bit unbalanced

Btw guys I have a question: do you know how does 'tier protection' work?

[nocturne creek]

tier protection is meant for classic mode so that u dont lose rank

[remote reef]

Yes, but can you still lose rank points?

[nocturne creek]

tier protectio cards last 1 match while the random tier protections can last several games

No

well until it's gone

[remote reef]

That's weird then, I have tier protection and still lose points 🤔

[night cloak]

@remote reef Are you using a card or just the event?

[nocturne creek]

UwU another mod

[remote reef]

The event

Oh with the event is different?

[night cloak]

You need to play with your in-game friends.

[tardy phoenix]

Why am i not able to record the internal audio while keeping the mic on ? I started facing this issue yesterday

[remote reef]

Oh got it, thank you @night cloak ^^

[night cloak]

@tardy phoenix It is normal on Android.

[nocturne creek]

that is a phone issue and its due to the microphone being use for 1 thing at a time

[tardy phoenix]

@night cloak no i was able to record internal sound only on my poco F1 even while keeping the mic on, but this issue started just yesterday

[last ridge]

my teammate killed me and then he tried to kill my other teammates......smh

[night cloak]

@tardy phoenix Did you make any software update?

@last ridge The OK option is right there.

[tardy phoenix]

@night cloak no not at all ! And whenever i turn on the mic the in-game sound geta mute for a second

[nocturne creek]

@last ridge there is nothing we can do to stop that just press ok and when his merit reaches below 60 he will be restricted to solo only

[last ridge]

mic problems here to

[night cloak]

@tardy phoenix Did you try using discord?

[tardy phoenix]

@night cloak for what ?

[last ridge]

whenever i turn mic on, audio lags or mutes, and sometimes mic stops working after turning it off/on

[night cloak]

For the voice communication.

[last ridge]

also audio sounds very off after mic is turned on

[tardy phoenix]

@night cloak ya i did but i want the record the in-game sound

There's no issue in communication

[last ridge]

try DU recorder

[tardy phoenix]

@last ridge doesn't matter

[last ridge]

mic doesnt work with recorders on mobile

[tardy phoenix]

@last ridge poco support that with stock screen recording app

[night cloak]

@tardy phoenix As far as I heard It is not possible to record internal audio when the mic is on on android, unless the device is rooted. Try to remember if you made any changes to your recent activity.

[last ridge]

honestly dont think itll ever be fixed, been bugged since season 2

[nocturne creek]

@tardy phoenix have you tried restarting your phone or did a force stop on the app?

[night cloak]

Maybe it was enabled but you triggered some settings which disabled it.

[tardy phoenix]

@night cloak me and my friend started facing this issue at the same time. And every phone with MIUI on board supports internal recording while keeping the mic on by default. But it's not being recorded anymore

@nocturne creek i even flashed the stock rom again

[night cloak]

@tardy phoenix I just heard there's a new MiUi 11 update recently. Did you update it?

[nocturne creek]

@tardy phoenix then that isnt a PUBG issue its probably recorder app bug report to them for accurate assistance

[tardy phoenix]

Yep i even tried to record after updating but it still didn't work and i also downgraded the firmware but that too didn't work

[coral leaf]

Does killing enemies with fist count as melee kill in the achievement?

[night cloak]

@tardy phoenix Sounds very weird. My suggestion now would be to ask in your phone's forum/fb group to see if others are facing it or not. If yes, what are they doing to overcome it.

[coral leaf]

@night cloak what? Can you read my sentenece again? I said killing enemies

[nocturne creek]

@night cloak he was wondering if fisting foes would count as melee

[night cloak]

@coral leaf My bad, hehe.

[coral leaf]

Its ok

[night cloak]

idk that tho.

[coral leaf]

Ok

[nocturne creek]

@coral leaf i dont think so ive fisted a couple ppl and didnt count towards my achievments

[coral leaf]

Ok thanks

[nocturne creek]

@coral leaf no prob bud

[spring void]

@brittle hollow please contact the social media platform which was hacked

[spark star]

help

[nocturne creek]

@spark star yes?

[sly stream]

are any of you guys facing crash issues recently

my game has been crashing quite a lot these 3 days

[nocturne creek]

try restarting your game and if that doesnt work let the game rest for 10 minutes @night cloak

[night cloak]

I haven't even played

I didn't even enter in the game

why am i suffering

I paid for two royale passes and can't log into my accounts

[nocturne creek]

@night cloak did u restart your device?

[night cloak]

Ye

[nocturne creek]

@night cloak do a force stop on the game

[spark star]

@nocturne creek how do I unlink fb

[sly stream]

any officials online??

[nocturne creek]

@spark star you cant

[spark star]

[nocturne creek]

@night cloak 69iron needs help

[tardy phoenix]

Is it possible to switch one of my social media account linked with pubg, actually my gmail account is accessible to my family and friends and i don't find that safe for my pubg account

[night cloak]

@sly stream How can I help?

[spark star]

@night cloak help

[nocturne creek]

@tardy phoenix i believe not

[sly stream]

@night cloak i have been facing a lot of crashes in the past 3 days

i have tried reformatting my device, reinstalling PUBG several times as well

[nocturne creek]

@fathom dome just keep reporting to help bring a stop to the hackers

[night cloak]

@spark star How can I help?

[sly stream]

@night cloak hep

help

[night cloak]

@sly stream There have been a lot of cases of device crashing lately. Wait for a hotfix.

[sly stream]

so its not just me right?

[night cloak]

new season begins next thursday?

[nocturne creek]

@night cloak no it should be publish November 12th

[night cloak]

wait what??

so what day it will be

[nocturne creek]

@night cloak tuesday the week after next

[night cloak]

bro ur sleeping?

season 9 ends on 7]

how its on 12

[nocturne creek]

yes but the next season doesnt immediately begin 😂

[night cloak]

ye like 2 days i suppose

lets wait for somebody from support

[hazy bloom]

Hello , i need help i just created a room and my friend joined it but the internet connection disconnected in his house so the room said that i won but we didn't even kill each other , if you can return my room for i will appreciate it because i've waited 10 days for it ..
Thanks 🙂

[frigid cape]

hackers

[spark star]

@night cloak can I unlink fb account? I don't have access to it

[nocturne creek]

@hazy bloom i dont believe u can get a refund so i believe you wasted your money

[hazy bloom]

@nocturne creek well

@nocturne creek idk

[night cloak]

@night cloak 8-9 November.

@spark star You can't.

[nocturne creek]

@frigid cape report then share to imgur and get a ban

[night cloak]

What about a suggestion channel?
Where people can suggest new ideas or the current thing that they not like about games or the things they want to change!
It would be great!
Like I want to suggest that 'It would be great if we can enter in training mode with teammates' and people will like or unlike this idea by reacting on it.
It will goning to help developer and us to connect each other.
Please think about this.
Thanks

[nocturne creek]

@night cloak put that in #discord

[normal fulcrum]

@night cloak You can mention a contributor or a moderator and give suggestions or feedbacks and we'll definitely forward it

[night cloak]

Okk i will put this on #discord

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@night cloak If you have any suggestions or feedbacks regarding the game, don't use #discord

@nocturne creek Please don't say anything you're not sure about

[night cloak]

Okk okkk

[normal fulcrum]

So basically you can share feedback and suggestions about game in #questions and if it is for discord than you can share it to #discord

@dense talon I'm sorry. Who?

[night cloak]

What about a suggestion channel?
Where people can suggest new ideas or the current thing that they not like about games or the things they want to change!
It would be great!
Like I want to suggest that 'It would be great if we can enter in training mode with teammates' and people will like or unlike this idea by reacting on it.
It will goning to help developer and us to connect each other.
Please think about this.
Thanks @normal fulcrum @molten crown

Like this? 😁

[normal fulcrum]

Sure

[night cloak]

Okk i done it... And It will cool if administration add this feature... We can share better views with developer.

[storm flume]

This command is disabled in this channel, @dense talon. Please execute the command in #481204134859505684 instead.

[normal fulcrum]

@dense talon Is there anything we can help you with?

[cyan citrus]

there is no option to login from twitter in vn version

[covert hound]

@night cloak that’s a good idea a suggestion channel, it would have to be read only and have admins or mods post peoples suggestions for voting so as to prevent people from talking or discussing in it

[still karma]

هل يوجد حل لهذه المشكلة

[storm flume]

Please do not use any other language aside from English in this channel, @still karma. Refer to #613267301243944960 for language channels.

[normal fulcrum]

@cyan citrus Do you have twitter app?

[cyan citrus]

yes i do

but there is no option for login from twitter

[normal fulcrum]

Can you share a screenshot?

[normal fulcrum]

And what about main screen?

[cyan citrus]

lobby screen?

[vivid field]

Lol i took this Ss an hour ago

[runic lantern]

hey

[spring void]

@flint hedge we dont provide support for banned accounts, all info id available in #481198147478224896 subpoint 2.9

[storm flume]

Please do not use any other language aside from English in this channel, @flint hedge. Refer to #613267301243944960 for language channels.

[tired flume]

Hacker but i cant take picture

[storm flume]

Hello, @tired flume @vivid field!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[runic lantern]

i lost my fb account, how can i get back my pubg account without fb?

[spring void]

Please contact FB support and ingame CS @runic lantern

[runic lantern]

what's ingames?

[vivid field]

I left Lobby when i saw this..i dont know his username @spring void

[spring void]

@vivid field someone else will report him, if you face any hacker next time report as said by bot

[storm flume]

You can contact the customer service via the game settings, @runic lantern. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[vivid field]

Ok

[runic lantern]

i already contacted the customer service and the told me to contact Facebook's customer sercive. is there another way?

[spring void]

No, follow what they say @runic lantern

[runic lantern]

so the only solution is to get back the facebook account!

[spring void]

@runic lantern yes

Answered you already

[light trout]

@flint hedge Hello! We do not have any access to the user database; therefore, we can not provide you assistance regarding it. Please read FAQ 2.9 in #481198147478224896 for information regarding your ban.
Do not repeat the same issue again since you have been answered.

[night cloak]

Any idea will the mascot lucky crate come to EU? Seems like we're missing out again on things.

hello is there an email or area where you can complain about one of your communtys?

[covert hound]

What do u mean by community @night cloak

[chrome cape]

hello

How to solve the problem of photo integration

[light trout]

Just restart your game.

[chrome cape]

You didn't fix it.

I fixed the game and deleted the game.

But it didn't work.

[feral hearth]

hi

[light trout]

It is just a visual glitch with the UI, restarting the game lets you get rid of it for time-being.

[polar marsh]

@feral hearth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[chrome cape]

The problem I've had for two days.

[swift kettle]

nothing change after repairing, resetting my network settings, switching from data plan to wifi.. relogging my facebook accnt. i still encouter this problem.

[meager moss]

game keeps crashing and freezing

[swift kettle]

i even tried a guess accnt and still same problem

[covert hound]

Did you try restarting phone @swift kettle

[chrome cape]

I have a problem merging the pictures.

I deleted the game and fixed it, but it didn't work.

The problem has two days.

[covert hound]

You already posted about this @chrome cape it’s a known bug they are working on it

[chrome cape]

@covert hound How long does it take?

[covert hound]

Who knows, when it’s fixed it will be fixed

[chrome cape]

ok 👌🏻

[brazen cargo]

Please fix this ID: 5607465513 twitter.com/i/status/1190255414186631168

[storm flume]

Hello, @brazen cargo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[swift kettle]

@covert hound yes ,i tried everything

[night cloak]

Try restarting your router, maybe? @swift kettle

[covert hound]

Even deleting game completely and redownloading?

[swift kettle]

everything

[covert hound]

Rip I’m out of ideas

[swift kettle]

my gf has thesame problem, she can't log in her twitter accnt but she only can log her facebook while is rip, both twitter and facebook .. i did try creating guess but it wont let me. it pops out same problem regarding network error.

same with my korean version accnt.
so both global and korean i cant access for some reason

[night reef]

How to get latest pubgm beta version???? Pls help me

[storm flume]

The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @night reef.

[vast hawk]

how to get pubgm news bot in my own discord server?

[fallow escarp]

My gyroscope keeps on moving on its own to the left or right,iv calibrated my compass multiple times but after 1 match it goes back to moving on its own

[brittle hollow]

Need someone plz help

[cursive cedar]

@brittle hollow Hello! How can I help you?

[brittle hollow]

@cursive cedar yes got form school and logged in just now and found this on my account for the second time

He removed me from my clan and deleted all my friends again

[cursive cedar]

@brittle hollow did he get access through social media?

[brittle hollow]

Yes but reset my account for the last 4 days

Hey is your discord

[marble zenith]

@cursive cedar sup bro I'm back again

Having an issue

[cursive cedar]

Can't help with much since not an admin but what you can do is contact the socials and ask them to revoke access

@marble zenith Hello, Welcome back, what can I help you with?

[marble zenith]

I can't wear

Most of my clothes

Idk why

[cursive cedar]

Have you downloaded the resource pack?

[marble zenith]

I don't think so

[cursive cedar]

Download it and it should work.

[spring void]

You need to download resource pack

[marble zenith]

800 mb

Omg really

I just finished the 2gb

Thanks anyway

[fallow escarp]

Any mods can help me here?

[cursive cedar]

No Problem if you ever need help with anything Dont hesitate to ask!

@fallow escarp I'm not a mod, but I can help you.

[fallow escarp]

I'm having a problem with my gryscope

Whenever I scope in it moves on its own

@cursive cedar

[cursive cedar]

@fallow escarp are you sure that your phone is not moving?

[fallow escarp]

Yes,it moves slowly to the left or right

It's happening almost every game I play now

[cursive cedar]

If your certain it's a bug go to #555492558428700682 click "pinned messages" you will find a from fill that up.

[brittle hollow]

@cursive cedar you still here

[cursive cedar]

Of course I am

[brittle hollow]

Is there away to my all my pubgm account data to another account for my safety and I want a check what hill clan these people are I want them feel the pain for at least a week with no pubgm

[cursive cedar]

I'm almost sure it's not possible to transfer data from account to another.

[polar marsh]

@brittle hollow:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet imp]

My account was reset I dont know why I tried login in with google and facebook and it made me reset I dont understand why I've spent a lot of time and and some money on this game

[astral girder]

What is that

[fallow escarp]

You are superman

[astral girder]

😂

[cursive cedar]

This channel is intended for support related to the game please use #chat for chatting

[hollow dust]

Hello guys how can I report hacker ?

[scarlet imp]

Can I get help ?

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet imp]

Nvm everything was under my Twitter account for some reason even though I've never logged in with my Twitter before

[night cloak]

My game is still glitched nothing can solve it

[still karma]

Is there a solution to this problem

[slow tangle]

If I have a Korea version will I be able to play with friends from global server?

[covert hound]

No @slow tangle

[cursive cedar]

Yes, You will be able to @slow tangle

[west tendon]

i need help

fk this puibg with hackers

[covert hound]

Don’t give false information @cursive cedar you can not play with the Korean version if you have the global version and vice versa

[cursive cedar]

@covert hound if you play Kr version you can play with friends from global

[covert hound]

No you can’t it’s two different versions just like you can’t use the same account to log in to both

[cursive cedar]

Dude I play Korea version I know better

[covert hound]

Sure

[slow tangle]

Clay

[cursive cedar]

Literally I'm always playing with friends from global

[covert hound]

They are two different versions of the game

[cursive cedar]

Okay, don't believe me? Go ask a admin

[slow tangle]

Should I dm u my kr version I'd and you add me from global and see if it works?

[covert hound]

Sure

[cursive cedar]

@slow tangle trust me I'm always playing with my brother he plays global I play kr

[slow tangle]

Let me see

[covert hound]

What’s your ID

[ripe mural]

Someone knows why PUBGM doesn’t let me login into my account ?

[cursive cedar]

You can play with friends from global if you play Kr version right @bold siren

[slow tangle]

@covert hound 6640160622
Saudykr

Send me and let's see if we can play

[covert hound]

Sent

Won’t let me start game @slow tangle

I press start and it won’t let me

[cursive cedar]

@blazing saddle please read my msg above

[slow tangle]

Really?

Can you give me leader?

[covert hound]

Yea I was pressing start and it wouldn’t match

I logged off lol

[cursive cedar]

Yeah nice excuse dude

Ik ur lying cuz I play with my friends from global all the times

[slow tangle]

OK ok

[cursive cedar]

@slow tangle Don't trust him ask an admin

[slow tangle]

I will try with my friends tomorrow when they wake up

@cursive cedar do I get matched in Korea server?

[cursive cedar]

Okay let me know when im right and his wrong

[slow tangle]

Or global?

[cursive cedar]

@slow tangle not sure about that but i play with players from global

[west tendon]

solo vs squad jump speed hack

aimbot magic

[fallow escarp]

Any mods can help?

[dark tinsel]

@fallow escarp it helps if you state the issue you need help with rather than asking generally as you just did. State your issue and someone will be able to reply promptly to you.

[umbral jetty]

I told support about my problem 6 days ago and did not reply to me and sent a letter from the mail did not respond to what I do

[fallow escarp]

My gyroscope isn't working
Whenever I scope in, it moves on its own
It's happening every match now

[cursive cedar]

@fallow escarp try turning it off and on

[fallow escarp]

I did, still didn't work

[night cloak]

@umbral jetty what's your problems exactly? And what the flip is Masssion

Oh those

[cursive cedar]

I'll correct him I think he meant to say "Mission"

[night cloak]

He's asking about those options

Poor global user with his dev

[bold siren]

No, @cursive cedar. You cannot.

[cursive cedar]

@bold siren but I play with my friends from global all the times

[night cloak]

I'm using Korean version also playing with my friends in global version

[cursive cedar]

@night cloak same

[night cloak]

Not false information, that's fact you can play with kr & gb

[bold siren]

I was not aware of that.

[night cloak]

What happens to tiers when the season changes over? Do they stay the same?

Now you're

[covert hound]

No you get reset depending on what tier you are in will determine what you go to @night cloak

[night cloak]

Thanks! What should I expect? Does it move up or down?

[covert hound]

Down lol

[night cloak]

😡 😡 😡

[covert hound]

You should expect to go back to at least plat maybe gold depending where you end

[night cloak]

Wait wat

[covert hound]

You will be reset to either plat or gold depending on what tier you are at reset

[night cloak]

That's wild and everyone goes through this? Like no one starts higher than platinum??

[covert hound]

Nope

[cursive cedar]

Don’t give false information @covert hound you can play with global players even if you are on Kr version

[covert hound]

Cool I was wrong

That’s not what I’m explaining to him

[umbral jetty]

I have a problem with the calculation I do not have some mission and country change of settings

[night cloak]

@umbral jetty that options only exist on Korean version

On global that doesn't exist

[tiny saffron]

@umbral jetty what's calculation in some missions?

u mean u got 7 rp from single week rp or what? :D

[umbral jetty]

@night cloak my account in version international

This mission I can't play

[polar marsh]

@restive junco:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[umbral jetty]

This mission at limited time does not exist

[night cloak]

Guys I can't log into my game

What am I supposed to do?

[covert hound]

It seems to be a bug happening to more and more people no known fix right now @night cloak

[night cloak]

How am I going to complete m-my royale pass

I spent €100 in both accounts

[covert hound]

Just wait until it gets fixed you’re the third person today I’ve seen post that issue

Sorry don’t have any other suggestions then try resetting and logging in and out of everything

[slender trout]

I’m also having the network error issue

It started in the matching game, so I logged out of the game and back in and now I can’t get in the game at all.

[formal anchor]

Today while I was in a match I received a message saying ' you have been logged in from another device ' but when I checked all my login logs of the social media account ( twitter/Facebook) i didn't find anything suspicious neither anyone else logged into my account
Is this a new in game bug ?

[smoky vine]

I have network issues as well, can’t login at all

[night cloak]

I like how people said they spend money in game after they said those issues

[chrome cape]

We were on live, almost 3,000, viewers. There's someone who's using the site detection.

[serene widget]

I also have the issue of can't login and I've tried all day long but nothing changed

What I'm supposed to do?

I tried different network connections but still the issue

Also I uninstalled and installed the game twice

How I'm going to complete my rp missions

?

[naive escarp]

هيلب

[slender trout]

They really need to fix this

And we need an update on it

Seems more people are now beginning to experience it

[polar marsh]

@sudden relic:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[smoky vine]

Can we get a response to this???many experiencing this

[warped dagger]

Please give me the email for pubgm support team to help with account problems

[cursive cedar]

@warped dagger
[e-mail]

[steady dome]

I need an alternative way to get into my PUBG account

[pliant crescent]

@cursive cedar he is me

[oblique schooner]

Aqui no brasil também está assim

[pliant crescent]

Need a admin or mod

Have a problem

[main hinge]

I want to change my gmail account please help?

[slender trout]

Nobody is saying anything about this network error. It’s so annoying.

I just wanna play

[main hinge]

Anyone here can help me?!

[untold harbor]

Error while opening season page it's mixing up everything not showing the points.

[cursive cedar]

@untold harbor go to #555492558428700682 and pinned messages and you will find a form there will that up.

[untold harbor]

@cursive cedar i cant msg there

[cursive cedar]

@untold harbor click pinned messages

[warm token]

This hack kill me and my friend in two second

He use hack magic

Pls supports check it

[haughty cypress]

"hack magic"
ill probably never hear that from anyone below 12 years old

[cursive cedar]

@haughty cypress don't make fun of him

[haughty cypress]

[untold harbor]

@cursive cedar

Checkout this attached pic

I don't have permission

[cursive cedar]

Fill the forms with evidence

In pinned messages

[polar marsh]

@wary owl:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uncut scroll]

I am playing a match for completing mission in the middle of my PC turn off the mission I completed in match it doesn't count kill 10 people and kill 20 people with scar-l and m416 in pochinki

Middle of match*

[deft surge]

Anyone know how to help me with this. My friends game freezes everytime someone drives a car near him, he’s uninstalled he’s reinstalled, he’s repaired his game a 1000 times. Can anyone help resolve this problem

[prisma topaz]

Plzz remove this option bcz we can't give like to teammates after we spectate enemy's ..... @harsh anchor

[opaque mist]

@uncut scroll yes if you leave the game it would be the same you have to die before disconnecting

[slender trout]

So nobody can help with this?

[keen solar]

how do you not kill someone from 5 feet away using the m79 when it lands at there fkn feet

jesus csn you people mess anything else up

[lapis grail]

@harsh anchor i need help

[night cloak]

@prisma topaz yes I agree with you.

[night cloak]

@slender trout same problem for me

[ancient snow]

@slender trout im having thr same issue, in my notebook and my smartphone

cant play the game

cant login with facebook or twitter or guest

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[uncut sierra]

does tier protection work in conqueror

[tawny knoll]

Should work, but only when you died at the very start.

[icy carbon]

Is there a way to turn off gesture on iOS?

[tawny knoll]

@icy carbon dont think so.

[icy carbon]

How do I fix it then?

[tawny knoll]

Whats the problem? @icy carbon

[icy carbon]

It pops out when I have three-four fingers on ny screen at the same time

And I’m a claw player

[tawny knoll]

Try moving it somewhere where you cant press it by accident

[little root]

@merry sandal sorry for the tag..

is there any issues running with Facebook login?

[merry sandal]

None that I am aware of. I just finished a couple matches a few moments ago just fine.

[slender trout]

I can’t login @little root

Haven’t been able to all day

Are you getting a network error?

[little root]

but some people saying like you see @slender trout

[slender trout]

Yup

It just stopped working for no apparent reason

[merry sandal]

Can you guys log into your Facebook accounts?

[little root]

ya several users...i was from gameloop support..a couple of user said they cant even with mobile so i think of to contact here

@slender trout what's your region?

@ancient snow you also cant asper i know

[slender trout]

North America

[frozen pulsar]

My Facebook account disabled

[slender trout]

There doesn’t seem to be anyone here that can help

Been waiting hours

[frozen pulsar]

How to get back my pubg account

Anyone help me

[slender trout]

We’re having the same issue @frozen pulsar

@tawny knoll that WARP 1.1.1.1 app didnt work for me.

[frozen pulsar]

😒

[merry sandal]

Could you please provide a screenshot of the error you get when you try logging in with Facebook, @slender trout?

[merry sandal]

Thank you.

[slender trout]

No problem. Same thing happens when I try using Game Center on my ipad

I was able to connect on my android phone though using the same facebook account.

[frozen pulsar]

Someone hacked my account

[light trout]

@frozen pulsar Please read this message, https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984.

[slender trout]

Any suggestions @merry sandal ?

I wanna play 😦

[light trout]

@slender trout Have you tried changing you connection? Wi-Fi to mobile data or vise versa?

[slender trout]

Yup. Doesn’t work.

This has nothing to do with my connection.

It works on the same connection on another device.

[signal sparrow]

^ im getting the same problem too

[slender trout]

Lots of people are

Imagine if several people are having the issue on discord, how many not on discord are having this issue.

[little root]

wait guys they l fix it

you guys on mobile?

[slender trout]

Yes this is pubg mobile discord

[night cloak]

@slender trout Try creating a hotspot from your phone, connect to it and then open the game.

[slender trout]

Did that, doesn’t work

It’s not my connection it’s the game

[night cloak]

May I know where are you from?

[slender trout]

North America

[night cloak]

And your iOS version?

[slender trout]

13.1.3

There is a 13.2 update

Gonna install now and see if that works

[night cloak]

You can also try resetting your network settings. Blaming the game will only hurt your gaming experience, even if it is a problem from game's side, it can take months to get fixed since no other people is complaining. So, you gotta find a workaround for now. And, yeah, try updating your iOS version. But I don't think iOS 13.1 is causing any problem. I'm personally on iOS 13.1.2, @slender trout.

[icy carbon]

How do I fix gesture on iOS?

[night cloak]

@icy carbon What's your iOS version?

The gesture issue was fixed in iOS 13.1 tho.

[icy carbon]

13.0

Oh

[night cloak]

Update it.

[signal sparrow]

if u log out u wont be able to log back in im prety sure

[icy carbon]

Thank you! 👍🏻

[night cloak]

Idk what did you mean by that, @signal sparrow.

[signal sparrow]

the network error

[night cloak]

@icy carbon No worries!

@signal sparrow And your location?

[signal sparrow]

north america

[night cloak]

@signal sparrow I mean which country.

[slender trout]

Um I’m not the only one amber

There are several others here today having the same issue

[signal sparrow]

canada

[slender trout]

It’s the game not my connection

[signal sparrow]

yea if u scroll up theres like 50 msgs of people talking abt it

[night cloak]

@slender trout Canada?

[slender trout]

Yes Canada

Is it possible to get official support from the developers?

[night cloak]

Then I'd assume something is up on Canada. For you can you download an app calls 1.1.1.1, connect to it, turn on WARP mode from the option and then open the game? Let me know after you do that, @signal sparrow @slender trout.

[slender trout]

I mean I paid for Royale Pass, and now I’m thinking I won’t do that again

I tried that warp thing doesn’t work

I logged out of the game earlier because there was an issue with that new event where you line up 3 icons. I was getting a network error there. Then I couldn’t log back in

[frozen pulsar]

How to get back pubg account

[night cloak]

@slender trout Alright, I'll forward the issue.

[slender trout]

@frozen pulsar someone already gave you an answer above

@night cloak where you say forward the issue, where are you forwarding it to?

[night cloak]

@slender trout To developers.

[slender trout]

Okay thanks

[night cloak]

@slender trout One more thing, is it only on iOS?

[slender trout]

Is there no way I can contact them directly?

Yes only on iOS

[night cloak]

Unfortunately, no.

@signal sparrow Are you on iOS too?

[signal sparrow]

yes

[slender trout]

If you scroll up today you'll see several others with the same issue

[toxic crag]

Why still cheaters??? Pls fix this we are getting boring coz of them hate to play

[bitter iris]

I just found this, is it being added?

[sacred merlin]

Hi everyone. Anyone got an idea what is the LOADOUT tab for? Its in Inventories, right next to the OUTFITS tab.

[night cloak]

@slender trout Alright, thank you for the information.

@bitter iris Soon. You can only find it on bot crates.

[bitter iris]

Ok

[frozen pulsar]

My Facebook is disabled
How to get back my account

[night cloak]

@sacred merlin It has some problems, so the feature is locked now. In Next update it will be either removed from there, or there will be new features introduced.

[spring void]

@toxic crag cheaters get banned everyday just report them and wait

[night cloak]

@frozen pulsar You can contact Facebook to recover account. If it is not possible to - you cannot login to the game.

[frozen pulsar]

I linked gmail and mobile number

[sacred merlin]

@night cloak thanks a lot

[frozen pulsar]

Someone using my pubg account @amber bramble

[spring void]

@frozen pulsar please contact gmail and ingame support

[slender trout]

Ya so updating to 13.2 on my ipad didn’t work either

[night cloak]

@frozen pulsar You can access the game using Google play games, no?

[frozen pulsar]

No

Only linked gmail and mobile number

@amber bramble

[night cloak]

Oh, those are for rewards, not for login. And you can mention me by taping on my profile picture, you are mentioning the wrong person, @frozen pulsar.

[frozen pulsar]

Ok @night cloak any way to get back my account

[night cloak]

For now, nope, unfortunately.

[frozen pulsar]

😌

[deft surge]

@bitter iris the MP5K is being added on the next update but it’s only on vikendi

[merry granite]

erm so I tried to flip mid air but I failed and died with a random, I didn’t know you could die like that but then the random dude took my merit although it was by accident 😩

is there any way I can get my merit back

I’m pretty sure that dude didn’t mean to do it, because he was new to the game and we’ve been talking the whole game

[spring void]

@merry granite play classic matches and you will slowly gain it back

[merry granite]

thanks

[polar marsh]

@brittle flume:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[brittle flume]

He hacker sir please ban him, he killed me last game through walls. Even he reached conqueror with his hacks

[spring void]

@brittle flume report him ingame, i think he is a legit player

[storm flume]

Hello, @brittle flume!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[brittle flume]

You can see his career result sir, he kills like 15-20 people in every match

[merry granite]

he got normal stats really

[spring void]

For some players it's easy but you can report them

[brittle flume]

I saw his previous season stats but that weren't that high, even his headshot percent is touching 40%

[spring void]

@brittle flume as said you can report him

[light trout]

@brittle flume It takes some time for the customer service team to make sure that the player is really cheating. You might also wanna read this, http://story.pubgm.cc/.

[formal anchor]

can anyone help me ?
someone has hacked into my twitter and he us accessing my game
Is there any way I can unlink the game account from twitter without having twitter access?

[light trout]

@formal anchor Please read this message, https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984.
You can not unlink any account; however, you can request to revoke access through the in-game customer service.

[formal anchor]

@light trout What informations rather than ingame purchases can i provide to prove that the account is mine?

[urban musk]

Admin

Help me please

[light trout]

@formal anchor Like the time you started playing.

[formal anchor]

Will informations like
Where did I created the account from and when did I will work ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @urban musk. Remember to read through #481198147478224896 before asking questions in the support channels.

[polar marsh]

@urban musk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@gray tulip:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[slender citrus]

Anyone have a problem need to download map and resources agaib everytime you login to your pubg?

[feral warren]

SYRIA996 using jump hack

[storm flume]

Hello, @feral warren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[normal fulcrum]

@slender citrus Are you on android or ios?

[night cloak]

i need a support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

Where's the lucky crate at? My boys from US run with funny mascot costume and they got the Count backpack but there's not one in EU? Why? Need that backpack lmao waited for it to relaunch in halloween but ugh

[feral warren]

Yep i already reported ingame, thought it would be easier to put it here too

[light trout]

@muted pulsar Looks like you have not checked this yet, http://story.pubgm.cc/. Please check it out.

[gusty crane]

Where do I report a hacker/cheater?

[storm flume]

Hello, @gusty crane!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

[fluid rune]

Ht

Hy

[buoyant kestrel]

I had my account as guest but when i linked it to my email , i lost that acc . Theres a new acc at guest and play games didn't gave my acc and they also created a new one to the email i connected. And at that email i had that acc linked yesterday but it was coming in guest icon yesterday but now neither of it works and my account isn't working

[fluid rune]

I have Completed My achievement And i Havent Received the Outfit can anyone help Meh ♥️ Outfit Name - Skeleton suit

*Suit

[scarlet kraken]

can you show the mods your screen shot of your completed achivements @fluid rune

scroll down and take a screen shot

[fluid rune]

Ok @scarlet kraken wait

[slender trout]

@night cloak i was able to connect using a VPN and setting myself as in the USA. So not sure why they won’t allow me to connect from Canada suddenly

[fluid rune]

File are Being Sended Bro Plz Help ♥️

[elfin igloo]

I wasted 9000 UC on crate opening

Still I just got 1 legendary backpack

[slow tangle]

That's great

Waste more if you more uc

[elfin igloo]

And my friend got legendary dp skin in his 1st crate

[slow tangle]

It's all based on chance

That's your problem

[elfin igloo]

Wtf

But this happens with me everytime

[scarlet kraken]

@fluid rune can you file a report at #555492558428700682

?

[slow tangle]

It's free to open crate system every two days you can get free two crates..
If you want legendary open first 10 premium crates and that's it..
Legendary is guaranteed in the first 10..
Then wait for them to refresh and try again

[fluid rune]

Ok Bro o am Reporting @scarlet kraken

[polar marsh]

@serene bough:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[scarlet kraken]

alright good thing

[elfin igloo]

@slow tangle I opened classic

I am not talking about premium

[normal fulcrum]

@elfin igloo Please take this discussion to #pubg-mobile

[elfin igloo]

@normal fulcrum shut up

[hazy phoenix]

@elfin iglooHey dude do u know to whom are you talking

[normal fulcrum]

Please mind your language. Talking about anything other than any kind of support is not allowed on this channel

[fluid rune]

How can I Do a BuG Report ? Plz Help

[hazy phoenix]

@elfin igloobe respectful

[storm flume]

Hello, @fluid rune!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[scarlet kraken]

@fluid rune go to pinned message in #555492558428700682

nvm i will send a link to you

got my dm?

[normal fulcrum]

@scarlet kraken What seems to be the issue?

[scarlet kraken]

no issue at all, just got solved 🙂

he was asking to report a bug

[normal fulcrum]

Ohh. Ok than. Thanks @scarlet kraken

[polar marsh]

@feral knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

@feral knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[glacial gorge]

Please remove graffiti from premium and classic crate

[spring void]

@feral knoll no its not true

[slender citrus]

@normal fulcrum am using ios, everytime I login I need to redownload back everthings.

[glacial gorge]

#555492558428700682
Please remove graffiti from crates

#questions
Please remove graffiti from crates

[onyx cairn]

Use the survey from #news and don't spam here. @glacial gorge

[tough narwhal]

Anyone can

can't login after log out of an account ? try to log in again but it says network error. and then wait for 3 min before trying to log in again

It happens every time in day time till night time.

[little root]

mm seems something having for all

[tough narwhal]

I already tried restarted my ipad and router . change to data mobile as well

[little root]

where are you from/

[tough narwhal]

Indonesia

my friends are okay. they can log in. but not on IOS 13.1

all android devices can log in

[light trout]

Which device are you using?

[tough narwhal]

am using Ipad . ios 13.1

[odd orbit]

I have this problem some solution

[tough narwhal]

same here @odd orbit

already un-installed pubg and downloaded again. install it but still the same.

tried logging in with Guest, GameCenter,Twitter,Facebook. all error

[light trout]

@odd orbit Can you tell me your region and the device you are using?

[tough narwhal]

Is it bug on iOs 13.1 ?

[light trout]

@tough narwhal Thank you for the information.

[odd orbit]

yes

I'm from Argentina and emulator game

[crystal gorge]

@light trout
Hello, I am a friend of masterkil, he has an account with twitter and he has been unable to connect. I could connect with my Facebook account, but when I wanted to help him, I asked for his account and logged in with twitter and now he won't let me log in again with my Facebook account. I need you to help us please

[light trout]

@crystal gorge Does he get any error message while trying to login with Twitter?

@odd orbit Thank you for informing. We will look into this.

[crystal gorge]

The problem is that I had my account linked to Facebook, and I wanted to help my friend who could not go to PUBG Mobile and asked for the account, (His account is with twitter) I got the same problem as him, I mean the problem Network connection. I left your account and wanted to return to mine on Facebook and I get the same problem, that I cannot connect to my user in PUBG Mobile

@light trout

[light trout]

Can you send me a screenshot of the error message?

[main oracle]

When i try to play Payload mode it always crashes 🤔

[light trout]

@crystal gorge Which device are you using? Also could you tell me your region?

[crystal gorge]

I did not leave that while I was connected to my Facebook account, I wanted to help my friend and log in from my PC with his account (twitter) and I could not log in again with my Facebook account

@light trout I play with the Tencent Emulator. Region Argentina

[light trout]

Does your friend also uses Emulator and is he from the same region?

[crystal gorge]

Yes my friend

[polar marsh]

@silent granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[light trout]

@crystal gorge Thank you! For now it looks like it is an issue only with emulators or certain region. Hopefully, it will be fixed very soon.

[crystal gorge]

@light trout
It can not be, if I before entering your account with twitter, in my Facebook account, I could enter the game well. It must be a problem of the social network twitter or nose. But I need a solution now. I had a lot of money invested in the game, in the battle pass and I don't want to lose all that.

[polar marsh]

@nimble cedar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[floral harness]

4.2k for both ace and conq lool

[light trout]

Yes. The top 100 Ace players reach the Conqueror tier and the list updates everyday. @floral harness

[night cloak]

Any Online Administrators? I have a new bug, can someone help me?

[storm flume]

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[night cloak]

@grizzled lark Thanks brow

How much need for request rp ?

[turbid leaf]

Hello

[night cloak]

@slender trout It looks like Canada blocked the game without any notice. There was a similar situation like yours week ago with a country named Bangladesh. After almost a month the government announced that they unblocked the game there. So, it's better if you ask your ISP and ask them what's going on.

But since it is on iOS only, I'm still confused.

[slender trout]

I would say it’s more likely that China blocked Canada

[turbid leaf]

I have this problem

[night cloak]

@turbid leaf every time

?

[turbid leaf]

Only on I used mobile data .

[night cloak]

@slender trout The game can't be blocked in a country from a different country.

[turbid leaf]

Only with krpubg

[night cloak]

Maybe your mobile internet is slow

[slender trout]

Tencent can block a country yes

If China wanted it done

[spring void]

@turbid leaf is this issue with global version too?

[slender trout]

China and Canada have a rocky relationship right now

[night cloak]

Anyone can tell me how much need for rp request?

[spring void]

@slender trout politics dont affect games, if we have any info on that we will notify you

[slender trout]

Um

[turbid leaf]

I'm have good communication

[spring void]

We dont allow political comments here @slender trout

[night cloak]

@spring void can you tell me

[slender trout]

I didn’t make a political comment

[spring void]

@night cloak sorry i dont have any info on that

[vagrant onyx]

@night cloak must 20 you need

I think

[spring void]

@slender trout you did i deleted it 👀

[slender trout]

No i didn’t

[spring void]

Dont worry just move to #pubg-mobile @slender trout

[night cloak]

I have problem to log in into game via twitter

[slender trout]

No i will just leave this server

It’s not like you guys are helpful at all anyway

[night cloak]

Ok

Its says network error

[normal fulcrum]

@night cloak Must be something with your network. May I know your region?

[turbid leaf]

I had this problem after update

Can you help me please

[normal fulcrum]

@turbid leaf Your region?

[turbid leaf]

Africa. Cantry Egypt

[normal fulcrum]

Are you playing on mobile or emulator?

[turbid leaf]

Mobile

Oopo F11

[normal fulcrum]

Ok

Have you tried changing your data?

[turbid leaf]

No

What can I do for it ?

[normal fulcrum]

Try changing your data. From mobile data to wifi or vice versa

[turbid leaf]

If I open VPN it's open without VPN . I had this problem

[onyx cairn]

O.o

What was that?

[turbid leaf]

Whit WiFi it's working good . But before worked with mobile data

[slender citrus]

Hi, Anyone have a problem need to download map and resources again everytime you login to your pubg? Am using ios.

[normal fulcrum]

So something must be wrong with your mobile data. You need to contact your ISP @turbid leaf

[polar marsh]

@warped dagger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[bright spire]

@normal fulcrum harry here
Region is Canada

[normal fulcrum]

@slender citrus Hi, sorry for the delay. I'll ask someone to assist you soon

@bright spire How can I help you?

[bright spire]

I have problem while login via Twitter

[normal fulcrum]

So you're from Canada

[bright spire]

Yes

[normal fulcrum]

Can you share a screenshot?

[night cloak]

This one

[scarlet kraken]

@night cloak check your internet connection

also @bright spire

[normal fulcrum]

@night cloak If you don't mind. Stop changing your account again and again

[night cloak]

Sry abt tht

[turbid leaf]

But I don't have this problem with pubG international Version

[scarlet kraken]

does it work with mobile data?

[bright spire]

@scarlet kraken everything fine with internet connection

[normal fulcrum]

So have you tried changing your network?

[night cloak]

Yes

[scarlet kraken]

yes exzactly my point

[bright spire]

Yeah i tierd it

[normal fulcrum]

Ok. Have you tried client repair?

[night cloak]

Yes bud

[bright spire]

@normal fulcrum currently i am using iPhone 11 pro

[vital sluice]

Is your region Canada by any chance?

[slender citrus]

@normal fulcrum thank you, I will wait.

[bright spire]

But when i login my account on my frnd android phone everything is fine @normal fulcrum

[normal fulcrum]

Yes they are from Canada @vital sluice

@bright spire So basically it is not working on ios but working fine on android device. Right?

[bright spire]

Yeah @normal fulcrum

[light trout]

@night cloak These are the requirements for request RP from someone.

[spring void]

@bright spire there is the issue currently in canada with ios devices please wait patiently until we have more info on that

[night cloak]

i Can't Buy UC

[bright spire]

@spring void do u hv any idea how much time it takes

[spring void]

@bright spire cant say anything just wait

[night cloak]

Does anyone know why?

[bright spire]

@spring void is there more players like me who facing same problem

[night cloak]

🙄

[spring void]

Yes there are more people reporting that too @bright spire

[normal fulcrum]

@night cloak Your region

[night cloak]

@normal fulcrum My Region?

[bright spire]

I hope u will resolve this issue as soon as possible

[gritty glade]

When our classic match was ended.
And if we spectate our opponent player.
And then after we press exit then we are directly going into the Lobby.
Our current match result page is not showing.
It skipped.
Pls fix this @polar marsh

[normal fulcrum]

@night cloak Yes

[night cloak]

@normal fulcrum Does this mean a public problem for my region? Or is this just for me?