Do you have background app refresh on?
#questions
dense token
night cloak
@dense token it's not force close
If it is happening with same type of device then it can be device issue. Which they will need to fix from their end.
Force close always show a message.
limpid silo
@night cloak true in my case it automatically closes without any error msg
normal fulcrum
Force close happens when cpu is over loaded. It is a preventive measure taken by system. It has nothing to do with game
dense token
@night cloak didn’t mean force close. I meant like it closes the app randomly.
@normal fulcrum
night cloak
@limpid silo report it on #555492558428700682
dense token
@night cloak can you answer my question? If it’s possible? I know it’s not a support question but I’m just curious if you know.
normal fulcrum
@night cloak That won't help
limpid silo
I am not able to complete 1 tdm match due to this problem @night cloak
normal fulcrum
@limpid silo You should either upgrade your device with higher ram and cpu or you need to try Pubg Mobile Lite
limpid silo
@normal fulcrum day before yesterday its working like charm
normal fulcrum
Than something went wrong with your system, check it with service center
Maybe you have installed something that is using a lot of cpu resource
night cloak
Isn't Zenfone Max pro m1 with Snapdragon 636 enough for PUBG Mobile?
normal fulcrum
@night cloak No. That's a 14nm processor . Which is 4 generations old. Which means slower processing and faster heating. More thermal throttling
solid summit
Can I report someone who tried killing me and my friend by shooting our chopper down for the loot and since I got out quick and killed the for trying kill us?
night cloak
Hoom
@limpid silo upgrade your device.
normal fulcrum
@solid summit You mean squad kill?
normal fulcrum
You can report them in game for griefing. After they kill you
solid summit
I cant they tried so I killed them so they reported me
normal fulcrum
@solid summit If you kill your squad made, than your merit will be deducted. Amount of deducted depends on severity of your actions
normal fulcrum
You need to play solo and increase your merit. Once your merit is 60, you can play squad or duo again
solid summit
Ok thanks
sweet cedar
Please remove explosion friendly fire.
night cloak
Share share.
night cloak
@sweet cedar If it is removed people will misuse it by sending a explosive item and 2 of their teammates at once.
final cairn
gentle tulip
@night cloak full game it was 240+ ms
gentle tulip
@night cloak where can i get solution of this?
radiant vapor
How to suggest
night cloak
@gentle tulip Try repairing the game client, both of you. And use mobile data this time. Better create a hotspot and connect to that and play the game and see if the problem still persists.
@sweet cedar A report teammates feature may be introduced soon.
@radiant vapor You can suggest here.
night cloak
You're welcome!
gentle tulip
We can report our teammates
radiant vapor
Why theres no ok button while opening crates
radiant vapor
My ppl wasted their uc while theu assumed thats ok button lol
sweet cedar
But idk what it is referring to
night cloak
@radiant vapor Now whenever you tap on it, it will give you a warning message Saying if you wish to spend UC for it.
radiant vapor
Not at all.
It instantly opens crate with UC.
My two friends lost UC doing this.
night cloak
It was an issue few days ago. Devs addressed it, checkout #news.
They already fixed it! Now there are two option.
• Ok
• again
night cloak
Привет @olive sigil! Use English!
What do you need help with?
olive sigil
I dont speak English
night cloak
Go to #613267301243944960 and assign #481207075880304640 role.
ancient whale
Need help
I just need some pro player to join my clan :(
For bot teammates my kd jumped from 7 to 4.5
Please anyone please come and join my clan i am a small youtuber too
slow tangle
Is anyone knows is new Halloween scarl is going to be a chest opening or lucky wheel?
And if anyone knows about new vector?
FYI I was ta about upgradable firearms
charred summit
Errrr
I just got another ten kills
With my pistol
For the achievement and it didn’t add to the total.
Same with opening one of the cases, that didn’t count towards an achievement either.
night cloak
Hi @royal zodiac!
What do you need help with?
graceful phoenix
hm why is infection mode removed
ancient whale
Hehe ye boi
empty pike
Bro lots of hacker now ..... i play hard but i can't fight hacker
graceful phoenix
I loved that mode
ancient whale
@empty pike yeah
royal zodiac
My Facebook account got deleted and I have no way to log into my account but gmail , there's any way to unlink Facebook ?, @night cloak
graceful phoenix
no #pubg-mobile
grizzled lark
There are no ways of unlinking your account from the game, @royal zodiac.
@ancient whale > #clans
storm flumeBOT
Hello, @empty pike!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
graceful phoenix
@grizzled lark why is infection mode removed
grizzled lark
Because there is a new mode named Payload in the game, @graceful phoenix.
empty pike
report but don’t get ben
graceful phoenix
so the game cannot hold more evogrounds game?
I mean you can have both at the same time lol
empty pike
he already played 100matched
graceful phoenix
not tryna be mean, but the removal of this mode is not mentioned in the change log so I am a bit surprised
grizzled lark
It takes time for them to investigate about them, @empty pike. We just need to report and then wait.
We cannot decide anything here, @graceful phoenix, probably it might be back in the future.
slow tangle
@graceful phoenix nope they told in advance that mode will be removed
normal fulcrum
@graceful phoenix If you want the infection mode than you can take the survey available right now and select the appropriate options
empty pike
People said.... pubgm selling hack and cheat...... Its true
raven warren
Switching between android and iOS Frequently lead my account ban
hoary prawn
I forget my mail id of Twitter account linked with my pubg account. How to recover it ? I can login in android by gmail but unable to login in ios device. I need name of email address which i linked to pubg account. How can i get it back ?
normal fulcrum
@empty pike No. Please don't trust any news available out side Pubg Mobile Official Website/Discord
hoary prawn
@night cloak
normal fulcrum
@hoary prawn You need to contact twitter support for that
hoary prawn
What should i tell them ?
raven warren
@normal fulcrum plz reply
normal fulcrum
@raven warren I'm sorry but we do not handle ban or unban. You need to use File Claim and wait for a reply
night cloak
@hoary prawn
What do you mean by I need name of email addresse which I linked to pubg account?
raven warren
@normal fulcrum no I want to know if it will lead my account ban or not
normal fulcrum
@raven warren Sorry for misunderstanding. And no, you can log in to both devices with same pubg id. But you can log in on 1 device at a time
raven warren
@normal fulcrum thanks
hoary prawn
I linked my twitter account with pubg account and forget name of that email address ? I can play pubg on android by logging in with gmail but on ios i cant. So, i need name of that email address which i linked with pubg account.
@night cloak
polar marshBOT
@tall lintel:
normal fulcrum
@hoary prawn If you meant to say you need to know what was the email ID linked with your Pubg ID. Than I'm sorry, Pubg doesn't save personal data such as email ID. It uses Social account just to save your progress
night cloak
@hoary prawn you can find your email of Twitter account from twitter support. Just Google the following ...
sudden breach
I’m bored 
empty pike
If turn off all creating cheat video... i hope hacker will be die......now so much hacker are disturbing
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat.
empty pike
hacker played 100+150 match but get not ben
storm flumeBOT
Hello, @empty pike!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
empty pike
nice controling bot.....on behind.....
spring void
@empty pike do you require any help?
empty pike
Whats require people are useing cheat why they didn’t ben?????
polar marshBOT
@night cloak:
empty pike
Patience out......
storm flumeBOT
Hello, @empty pike!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
night cloak
@empty pike
normal fulcrum
Now please don't ask same question again and again @empty pike. Or it will be considered as troll. Consider yourself warned
dusty bloom
Hi guys i had a quick question about account suspension if someone can assist me with it!
empty pike
We are spending a lot of money on it....now The result of which we found
normal fulcrum
@dusty bloom Go ahead
@empty pike Pubg Mobile is a free to play game. Spending money is your own decision. Neither the developers not the Google/App Store asked you to pay to play the game
dusty bloom
My account was suspended for 3 months and i have been playing pubg mobile since season 2 fairly and my account was woth 10k USD, account was suspended on 23rd of October but the rank is still on Crown, rank has not dropped is this an system error or what it is as there is no reason given for account suspension, can u please assist what is it exactly?
empty pike
@normal fulcrum good question 🤔
normal fulcrum
@dusty bloom You need to File Claim (Yellow Button) and wait for a response. If your account ban was unfair, than your ban will be revoked. If you don't get a reply, than nothing can be done. Please don't expect an immediate reply. Reply depends on the number of tickets they receive and they need some time to investigate a ban. It might take 3 weeks or more
grand valve
what does it mean when my outfit says "character mismatch" and i cant put it on?
normal fulcrum
@grand valve You must be trying to equip Victor's outfit on normal Character
grand valve
how do i fix?
normal fulcrum
You cannot equip Victor's outfit on normal Character
grand valve
is there such thing as a victor's character?
empty pike
@normal fulcrum What would you do if it wasn't free?
dusty bloom
@normal fulcrum well noted sir thanks a lot, one last thing is it okay to send them an email along with the file claim do pubg CS team do reply to the emails or its just auto generated emails.
normal fulcrum
Yes there is. Click on workshop next to inventory on bottom ribbon and select character @grand valve
@empty pike Still it will be your own decision to pay
grand valve
@normal fulcrum thank you so much, is there any difference between the characters besides clothing availability?
normal fulcrum
Yes there is some special ability to the character. That is available in Survive till dawn. You can check the abilities in Character menu after selecting the character
No one has fooled anyone. Pubg didn't made any promises. It's clearly mentioned in ToS that violation will lead to ban
Now @empty pike. If you repeat the same thing again, moderation steps will be taken. This will be final warning
subtle palm
Why you remove infection mode
normal fulcrum
Infection mode was replaced by Payload Mode. It might retun in future @subtle palm
sudden breach
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
sudden breach
He’s prolly a gamer 🤷🏻♂️
cosmic gazelle
N this emote is still not showing the heart
night cloak
Most European and Asian is a cheater in this game
sudden breach
@cosmic gazelle jus pretend it does 
normal fulcrum
@sudden breach If you don't require any support than please move to #chat
storm flumeBOT
Hello, @cosmic gazelle!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
normal fulcrum
@sudden breach This will be 1st and last time I'm asking you. Don't make me or anyone else repeat it
stone marsh
My name is Rakib salmaz
And i'm from bangladesh.
Sri..
Our game lobby is Indonesia. So we have a lot of high ping in this lobby. So please request that you shift our lobby to Indian Lobby
......... I hope you will help us
iron fractal
hackers everywhere.what happened to the anticheat system? they're even doing live streams.lol
night cloak
@stone marsh what do you mean?
You mean you got matched with Indonesian?
That's really common since it's asia
stone marsh
@night cloaki mean that plz change our country pubg game lobby
night cloak
@stone marsh it's just how it works if you don't want to get matched with them, change the match language to English or india
grizzled lark
Would recommend you to use a different connection, @round spear.
round spear
@grizzled lark I tried 2 different connection but it keeps happening, it started happening today
With the other games my connection is working fine
grizzled lark
Use the repair button and do a routine repair, @round spear.
stone marsh
@night cloakChanged the language I didn't see playing with the Indian player. After playing with the Indonesian player.
round spear
@grizzled lark I'll and hopefully it will fix it, thank you!
night cloak
Nothing you can really do
cursive latch
anyone facing game force close issue since morning ??
night cloak
The only option is the matched language
fallow raptor
After a match having mic and speaker glitch... I repaired client didnt work
normal fulcrum
@fallow raptor Issue is already reported in #555492558428700682. If you have samw issue, give it a thumbs up
fervent viper
hello i have a little problem with pubg
normal fulcrum
@fervent viper What problem?
@stone marsh What do you mean by Indian lobby?
@cursive latch Which device are you using?
cursive latch
@normal fulcrum poco f1
fervent viper
@normal fulcrum my problem is that my pubg account is connected to twitter, but when i change profile picture twitter it does not change it on pubg
normal fulcrum
@cursive latch Make sure you have sufficient storage on your device
storm flumeBOT
Hello, @fervent viper!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
cursive latch
@normal fulcrum having 32 gb free space still..
normal fulcrum
Have you tried client repair? @cursive latch
light trout
@fervent viper It usually takes a few days for the game to update your social media pfp.
fervent viper
@light trout ah ok thanks for the info
night cloak
@lime juniper My Game Crash agin agin fix this problem
barren rampart
Ping is very high in payload mode
cursive latch
@night cloak
limpid silo
@cursive latch tried installing game 3-4 times but it didn't help
cursive latch
@limpid silo same.. can't even play a single game.. its crashing so much
limpid silo
@cursive latch yes crashing without any error msg
night cloak
@cursive latchhmm
craggy blade
How to get this UC avatar?
night cloak
From crew shop?
cursive latch
@night cloak crash kr rha tera bhi ?
tawdry oxide
storm flumeBOT
Please do not use any other language aside from English in this channel, @cursive latch. Refer to #613267301243944960 for language channels.
craggy blade
Anyone has Confirm answer , how to get that UC avatar?
silk sky
@craggy blade uh can get these avatar by gifting items to friends.
craggy blade
Thanks man.
worldly jetty
anyone know how to fix issue about "frozen account" ?
night cloak
@worldly jetty screenshot?
worldly jetty
@night cloak
light trout
@worldly jetty Please ask in #emulator-support
worldly jetty
@light trout i played on internet cafe, and its always happened when i was inside the match. i've tried all pc's here, and its still like that.
sweet cedar
6 days only for Rick skin?
fallow kraken
@craggy blade it's in achievement bargain
night cloak
Why am i not getting the tokens after the recalled players complete their missions?
ashen glen
dense kraken
Is it possible for staff to give someone back there merit? @night cloak
night cloak
@dense kraken Nope. But if there was any real error, we forward the report.
storm flumeBOT
Hello, @ashen glen!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
dense kraken
@night cloak well he killed our whole team but it was a accident we who're in a car
polar marshBOT
@polar python:
night cloak
@dense kraken If one of your teammate kills you, you will receive a pop up message saying if you wish to report them. If you agree/ignore the message, they will lose merit. That was the case here.
dense kraken
Thank you
umbral egret
Everyone know how fix that Bugis?
Bug*
Im already play 4-5 evoground
And still stuck on 99
night cloak
@umbral egret Looks like a visual glitch, just repair your game.
dense kraken
@night cloak do you know what's the best way to bring your merit back up
normal fulcrum
@dense kraken If merit is below 60, than duo and squad modes will be locked. Solo games can be played to raise merit. Once merit reaches 60, squad and duo can be played. Best way to increase merit is to help squad mates in a fight and reviving knocked mates
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.
mossy magnet
@green edge what might you need ?
light trout
@green edge What is it about?
sweet cedar
Achievements suggestion;
TWD fan: own at least 1 perm character from PUBGM x AMC partnership
Or something like that
By the end it is accessible to everyone by just doing the event 😁
normal fulcrum
@night cloak What's the matter?
limpid silo
@fluid prairie same here
fluid prairie
@limpid silo why its happening i reinstalled it 2 times
limpid silo
@fluid prairie i don't know i tried resetting device but that didn't help
limpid silo
ffrom yesterday@fluid prairie
fluid prairie
Is it pubgs bug or its my device
limpid silo
@fluid prairie what device you have?
fluid prairie
Poco
limpid silo
@fluid prairie its pubg bug u remember pubg roll out a 18mb update
fluid prairie
Yesss
polar marshBOT
@tribal cairn:
limpid silo
@fluid prairie that maybe causing this issue
fluid prairie
But why only few people are facing this
limpid silo
@fluid prairie because we are lucky from bottom
limpid silo
@fluid prairie im waiting for the update
deft urchin
Hey pubgm i need free royale pass 👻
hollow vault
try, clearing cache and removing junk from phone
install a fresh version of game and Go to recent apps, press 2 seconds on the concerned app and lock it.
fluid prairie
@Goku🤣
hollow vault
probably it is to blame ram management or game, i've poco f1 too
i hope it helps !
@deft urchin play bonus challenges or try to win some tournaments or win some giveaways because they are only ways to get a royale pass for free
limpid silo
@hollow vault in redmi note 4 its working perfect but in poco it isn't?
fluid prairie
Thnx i will try this also
deft urchin
@hollow vault thx ❤
hollow vault
@limpid silo miui is probably to be blamed,
aggressive ram management
also there are lot of bugs in the latest miui (10. something something)
limpid silo
@hollow vault i dont know the day before yesterday the game run like charm but after when i get 18mb update the problem exist
hollow vault
try #555492558428700682 and fill the form, u can probably get a better reply
limpid silo
let me flash miui11 first@hollow vault
undone garnet
PLEASE HELP!!! how to fix this :((((
hollow vault
miui 11 is not released yet, it is on beta @limpid silo
chrome crypt
Hi i need help
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @undone garnet.
We are unable to provide assistance if you do not ask a question or state a problem, @chrome crypt. Remember to read through #481198147478224896 before asking questions in the support channels.
limpid silo
@hollow vault custom miui
visual fjord
I can't log in to the foreign version because I mistakenly signed in to the Vietnamese version
dim oracle
We want infection mode again
vagrant onyx
@deft urchin PubgM never gived free royal pass
dim oracle
Pubg mobile are u mad give infection mode back
latent vault
@visual fjordread this. The question is already answered by a mod.
vagrant onyx
@visual fjord download thE VN version than contact VN support and till them to transfer data back to global version ( they might ask for your name and id character and the amount of UC in your account )
@latent vault there is a way
Read what i said
@visual fjord if you VN player better to play with VN version
dim oracle
Pubg
latent vault
@vagrant onyxOK
vagrant onyx
@latent vault also what you said its true
woeful elm
@vagrant onyx does it work? transfer to global from vn?
vagrant onyx
Ones long in on VN version there is no way to log in again on global version @dim oracle
night cloak
Not possible
vagrant onyx
@woeful elm something like that you should give a try ( but you have to contact the VN version )
night cloak
It's already explained there you can't, why you spread false information
night cloak
still the same
woeful elm
@vagrant onyx Ohh okay thanks I'll try .
night cloak
I don't need to ask mod to know
vagrant onyx
@woeful elm dude you have to contact the VN support
night cloak
Who knows
woeful elm
@vagrant onyx Can u dm me if u know something more about it?
latent vault
@night cloak @vagrant onyxthis channel is only for supprt purpose. Plz use #pubg-mobile or #chat for chatting.
vagrant onyx
@woeful elm yes
visual fjord
@vagrant onyx5130675482
Abu๛Hussein亗
Uc351
5130675482
Abu๛Hussein亗
Uc351
@latent vault5130675482
Abu๛Hussein亗
Uc351
Help
wet tiger
fluid prairie
@limpid silo bro i got solution for crashing
storm flumeBOT
Hello, @wet tiger!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
umbral egret
@night cloak yeah its limited for a day, before im not reading this notice because spam text on my screen
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @visual fjord. Remember to read through #481198147478224896 before asking questions in the support channels.
visual fjord
kind sage
when will pubgm support high refresh rate?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @visual fjord:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
hushed acorn
polar marshBOT
@hushed acorn:
visual fjord
@polar marsh
grizzled lark
Using a game account for the global version of the game in a different game version, such as the Vietnamese version, will make you unable to use the same account in the global version at a later time. Attempt to access this account in the global version after having used it in a different game version will result in the following notification message:
- Data has changed and you have been disconnected.
In that case, be advised that there is no way of recovering access to use this account in the global version, @visual fjord.
visual fjord
@Koushik#٣٩٩٦What nonsense and what to do now
hexed girder
@visual fjord respect the person
grizzled lark
Contact customer support or make a new account, @visual fjord.
visual fjord
Is that all you have thank you for this information
@hexed girderWhat's your concern in this
normal fulcrum
@deep spruce No one other than developers has power to ban or unban any player. Please don't trust anyone who say they can do that. They can scam you
normal fulcrum
@deep spruce As I said before. No one other than developers has power to ban and unban any players
If you want to know how to report someone, follow the bot
storm flumeBOT
Hello, @deep spruce!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
deep spruce
@normal fulcrum they are helping PUBG community to report hackers they are not scammers they helping by sending short videos with hacker name . Don’t accuse people without evidence
nimble thistle
Pubg infection mood missing.....how do i get it?/
gilded citrus
@normal fulcrum um why did the bot say “why my account js suspended”
polar marshBOT
@deep spruce:
gilded citrus
I was sending a picutr of a hacker.
polar marshBOT
@gilded citrus:
normal fulcrum
@deep spruce I have given you the most plausible reason. Is there anything else I can assist you with ?
deep spruce
@normal fulcrum no bro .thank you but that was my clan doing this to help PUBG community we should support them not accuse them .
normal fulcrum
Thank you for the support @deep spruce. But sharing clips on a social media isn't going to help community. It will be better if you can share the proof to either the CS in game or on this link http://bit.ly/report-pubgm-cheaters @deep spruce
storm flumeBOT
Please do not use any other language aside from English in this channel, @fast hearth. Refer to #613267301243944960 for language channels.
latent vault
@normal fulcrumare u here to provide support regarding pubgm specifically?
empty pike
@normal fulcrumIf we will give profile hackers here, can you take any action?
latent vault
@normal fulcrumok
deep spruce
@normal fulcrum PUBG says we ca report them through email with short video which is easier for us to send the video directly other than filling forms . Do you work with PUBG ?
normal fulcrum
@empty pike You need to upload the video to a streaming site such as youtube and share the link on this form http://bit.ly/report-pubgm-cheaters
@deep spruce No one here is affiliated with Tencent, Pubg Mobile or their customer service
@latent vault Don't give answer if you don't know complete solution
latent vault
@normal fulcrumOK OK
polar marshBOT
@deep spruce:
empty pike
@normal fulcrumCan I upload the video directly or will I have to reach you through the link?
normal fulcrum
@empty pike You have to upload the video to a streaming site like youtube or dailymotion. Than you can share the video link on the form
empty pike
@normal fulcrum okk Thanks.... working for removing hackers.
normal fulcrum
Thanks @empty pike
cyan copper
Is this mission broken or wut
I have killed people there with KAR98 and Awm but it’s not counting
bronze vapor
Why I died after landing ?
polar marshBOT
@night cloak:
bronze vapor
Just it show you fall from high location and dead
cyan copper
Your legs broke
bronze vapor
🤔
harsh jolt
Hacker Speed Hack
cyan copper
Did it say how u died
normal fulcrum
@cyan copper The issue has been noticed and it should be fixed soon
storm flumeBOT
Hello, @harsh jolt!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
sour jackal
Hello im having problems with screen flickering is there a way to fix it
normal fulcrum
@bronze vapor Do you face rendering issue while landing? Like the terrains or buildings are not rendered
@cyan copper Please don't interfere
sour jackal
I want to play 4 fingers but when I use 3 fingers on screen my game starts flickering😭
lyric palm
anyone help me
empty pike
I can't give you a personal message on discord...... @normal fulcrum
normal fulcrum
@sour jackal Have you tried client repair?
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @lyric palm. Remember to read through #481198147478224896 before asking questions in the support channels.
normal fulcrum
@empty pike I'm sorry but no. What thw matter? You can say
bronze vapor
@normal fulcrum ya I am facing rendering issue today
sour jackal
Oh sorry I have once but nothing happens
normal fulcrum
@sour jackal So does it happens only while using 3 fingers? Other wise it works fine. Right?
ebon thorn
I can spam here
sour jackal
Yes
normal fulcrum
If you try to spam here, moderation steps will be taken @ebon thorn
ebon thorn
Unless i reset my entire control layout that i just setup
storm flumeBOT
Hello, @ebon thorn!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
ebon thorn
Thanks @normal fulcrum
sour jackal
I need help cause play 4fingers
polar marshBOT
@night onyx:
honest lava
Pubg anyone
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @honest lava. Remember to read through #481198147478224896 before asking questions in the support channels.
lyric palm
i want to download pubg in laptop i have all basic requirement needed to download it but everytime i download it download till 100% after it it again start downloading from 0%
my all internet get waste i am using tencent gaming buddy android emulator help me....
sour jackal
Me too help im suffering with screen flickering
normal fulcrum
@bronze vapor So you're dying right after landing because of rendering issue. Which device are you using?
lyric palm
anyone answer me question see above
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @lyric palm.
lyric palm
i didnt understand
normal fulcrum
@sour jackal Do you face the issue when using 2 fingers?
sour jackal
Im having problems when I use 3fingers on screen
normal fulcrum
@lyric palm Head towards #613267301243944960, react on E to assign yourself emulator role. Than you can ask the question in #emulator-support
sour jackal
It starts flickering
normal fulcrum
@sour jackal So that must be issue with your device. You need to check your device for faults
normal fulcrum
If it's happening while using 3 fingers or more, than it has some touch/display issue
sour jackal
Ok fine
lyric palm
i dont find any option #emulator-support
lyric palm
no one is answering
night cloak
mail support ? pubg mobile and not tencent
lyric palm
i want to download pubg in laptop i have all basic requirement needed to download it but everytime i download it download till 100% after it it again start downloading from 0%
my all internet get waste i am using tencent gaming buddy android emulator help me....
night cloak
@lyric palm you download gameloop ? from there u download your game .
lyric palm
i download gameloop it installed succesfully but not download pubg mobile in it succesfully
night cloak
@lyric palm → #emulator-support ←
lyric palm
i also tried but no one answered me
night cloak
Check there. This channel is for mobile support.
tropic yarrow
Ayo play classic matches so I can collect the 380 you see that you're supposedly supposed to get and I can't collect it now that I've earned it all. I spend tons of money on this game since the day I started it which is only a couple of months ago and I buy the Royal Pass every month the elite past actually and easy Mission license and everything else and I don't think it's fair that I can't get that money that I earn by playing and nobody responds to me even though I put reports everyday
grand star
Still I dont get any answer
How to fix frame drop on galaxy s10 plus exynos version
???
cerulean zinc
I got voice chat issue
I cannot voice chat on my iPhone 5s
Even if I use a headphone and earphone
Before I could now I cannot
Pls ping and answer me
rigid crystal
To many chinese using cheat on this game 😦
storm flumeBOT
Hello, @rigid crystal!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
night cloak
hi guys i need some help i want screen mirror from phone to pc use mira cast but when i want do that my phone have some problem and i need to root it so will i get ban for root the phone?
i need to root for fix the problem
polar marshBOT
@regal urchin:
night cloak
.
cerulean zinc
Help me
night cloak
@night cloak
Rooting your device isn't recommended.
You can cast your screen without root. But there will be no sound.
cerulean zinc
Anyone can respond me ?
night cloak
i want with sound any recommrnd
@night cloak you can search YouTube or Google or ask people in #chat
Hi @cerulean zinc!
What do you need help with?
night cloak
@cerulean zinc have you checked if there is any problem with your device?
cerulean zinc
But with headphones
Now I cannot
I tried with earphones too
Still nothing happened
night cloak
@cerulean zinc did you repair your game?
vague scroll
Hello, I accidentally removed the account from Facebook and no longer have access to it, what should I do
night cloak
You have to try. Without repairing, we can't solve/detect the issue 🙁
cerulean zinc
Ok thx
night cloak
And remember, if you can't remember your account information and lose it, we will not be able to help you recover it!
vague scroll
@night cloak can you help me please
polar marshBOT
@raven shadow:
night cloak
@vague scroll I'll try. Can you elaborate the issue?
@night cloak if I play Pubg kr with South Korea vpn will they suspend my acc
@night cloak VPN is not recommended. As it change your IP address frequently, there is a chance of getting Data error message
Which is not good for your account.
Okay, Thanks.
vague scroll
I have my name and ID and I have my email address,
But I accidentally removed the pubg account from Facebook. Upon removal, I was unable to log back into pubg. How can I restore the account?
@night cloak
night cloak
@night cloak what if I only use vpn for vpn tricks? Is there a chance of me facing the issue?
@vague scroll try the following methods-
• Install the Facebook app and login to your account.
• Open the game and login with Facebook
@night cloak what do you mean by VPN trick?
Like use a vpn for events
@night cloak For KR?
Yup
bold bloom
HELP!
normal fulcrum
@vague scroll Removing facebook from Pubg is not possible. You must have revoked access of pubg from facebook
@night cloak VPN is not recommended to use while playing the game
night cloak
|| he said pubg from Facebook
||
prisma flint
Hello
night cloak
@normal fulcrum I'm not talking about using a vpn for playing the game
bold bloom
@night cloak HELP ME
night cloak
I'm talking about vpn for login rewards that aren't available in my region
It will only work for Korea Location! @night cloak
normal fulcrum
Even launching the game while VPN is running is not recommended
viral ruin
Any moderators ?
bold bloom
@night cloak Video
normal fulcrum
@viral ruin What support you require? Please do tell
polar marshBOT
@prisma flint:
normal fulcrum
@bold bloom This channel is not intended to share any media. Please state your issue
viral ruin
@normal fulcrum my game keeps crashing it started recently
storm flumeBOT
Hello, @viral ruin!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
bold bloom
@normal fulcrum could you just watch the video
night cloak
@bold bloomcan you elaborate the issue? Video isn't loading due to network issue.
vague scroll
@night cloak I did this in more than one attempt and did not benefit anything, is there an email to a company I can contact with him to restore the account?
normal fulcrum
So you picked up an akm and ended up with a revolver, right?
quiet veldt
I have a bug in the room that while playing in squad that when I GET CRUSHED BY THE VEHICLE it directly killed me I didn't had a chance to get revived and WHILE playing solo vs squad in classic I was driving 3 sitter motorcycle but when I tried to take it speed up and jumped from a breaker it directly killed me..????
normal fulcrum
@vague scroll When you try to log in, what do you see?
storm flumeBOT
Hello, @quiet veldt!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
night cloak
@vague scroll if you can't access the game,
You can use the email-
PUBGMOBILE_CS@tencentgames.com
Or use the website pubgmobile.com to contact with them
nimble thistle
Where is infection mood??
quiet veldt
I had reported but same thing happened again.
night cloak
@nimble thistle infection mode is removed!
normal fulcrum
@quiet veldt You have to wait for a patch to fix the bug
@bold bloom Let me check
quiet veldt
Ya sure but please fix it.. it felt me very angry I was like in the last 3rd zone
And in the directly killed bug i just landed and boom killed
bold bloom
@normal fulcrum lmao, hilarious right?
normal fulcrum
It should be fixed soon @quiet veldt
quiet veldt
I'm waiting I'm worried that if it happen again with me than I'm ranking up it fell bad..
normal fulcrum
@quiet veldt Which device are you using?
@bold bloom I'm sorry but I haven't checked it yet
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @bold bloom.
normal fulcrum
@bold bloom You need to report the bug
storm flumeBOT
Hello, @bold bloom!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
lucid lake
Hi i'm using a samsung and while downloading it it stops at 91% what should i do?
normal fulcrum
@lucid lake Which Samsung device are you using?
lucid lake
Samsung J7
normal fulcrum
Is your play store up to date?
lucid lake
Yes it is
normal fulcrum
Which version is installed as of now?
normal fulcrum
Play store version
normal fulcrum
Update it to 17.2.13. Clear all data of play store. Clear play store from recent apps list. And try again
lucid lake
Alright, thanks for your help
vague scroll
@night cloak thx i try now
normal fulcrum
If you're still not able to download @lucid lake, you can try it from pubgmobile.com
lucid lake
oh okay
quiet veldt
@normal fulcrum real me 2 pro
8gb 128gb
night cloak
I need help if u play global version of public and ur ace what happens if Log into ur account on korean version
amber escarp
This has happened to me three times. Can somebody help me
I have a Samsung Note 10 plus
night cloak
I have a question, i get a message from one player in PUBG mobile. It sayes: opet this websize to get The fool lvl 7 od M416 ice lvl 7, www.pubgmarvel.com, no ban safe 100%. I come to this website and i see a lot of strange things... Can i talk about that in private with one of developers, also i want to report that player.
cerulean zinc
How I can repair my game
I directly get into the game
Into the lobby
As soon as I start the game
night cloak
Do not go to this page its troll you will 100% get banned
cerulean zinc
?
clever thorn
Need help with shooting controls
cerulean zinc
What help u need @clever thorn
clever thorn
Cod advanced auto aims down site and shoots. How do I do that with pubg?
I dont like clicking the crosshair then shooting
Can NV it be changed?
cerulean zinc
U lazy to just press a button b
polar marshBOT
@wind dock:
cerulean zinc
Pls respond me
wispy fern
is any mod available so that I can pass some suggestions?
clever thorn
I just like the cod advanced shooting. So I figured I can do that on pubg?
cerulean zinc
No u can’t
cerulean zinc
Cheers
cerulean zinc
What problem bro
rigid drum
how can i unlink facebook account
cerulean zinc
U May clear data of Pubg
@rigid drum
Then go to game
Login as guest or link with other app
cerulean zinc
I don’t think so
dawn trail
night cloak
@swift python please refill the bug report with evidence .
faint crow
Why you removed inflection mode 😢
cosmic sun
polar marshBOT
@cosmic sun:
fresh spear
Hi , my issue about UC . I have recharged my account 5 times and nothing comes to my account
haughty cypress
@fresh spear contact customer support
fresh spear
Where guid me
haughty cypress
in game settings
haughty cypress
be patient and keep waiting
fresh spear
Till when!!! They ignored
edgy pumice
this tactical supplie event wants me to get S ranking in evo ground match i got S ranking but im not reciving the points
polar marshBOT
@simple prism:
edgy pumice
@bold siren
fresh spear
My account issues on purchasing UC 200$
edgy pumice
@warm wren
swift python
edgy pumice
@neon patio
cobalt gazelle
night cloak
Yes @edgy pumice?
meager moss
Is there anyway to get wide view like on ipad to you phone?
edgy pumice
arcnyte i need S in evoground i reached it but not getting my reward
@night cloak
@night cloak
night cloak
Have you try Zombie Mode or Payload Mode, @edgy pumice?
granite flume
hi
edgy pumice
can somebody help me pls
fluid prairie
Why pubg crashing on my flagship device
After reinstalling 3 times the issue is still there
edgy pumice
@meager moss read messages i wrote 2 times already
fluid prairie
Help
inner cave
slow tangle
I need someone with krjp versions of pubgm..
Is the new vector upgradable firearms on lucky draw or 60uc crate opening?
bold siren
Try different mode, @edgy pumice. It can take some time for the missions to load in.
steady prism
Thank you for contacting us.
We apologize for the inconvenience caused.
In regards to your account hack, we have shared all this information with our concern team.
They are currently working on the problem and they will try to solve it as soon as possible.
Meanwhile, we appreciate your understanding in the matter.
If you have any other issues or your problem persists, do not hesitate to contact us and we will assist you further.
Best regards,
Alex K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Service
well my account is hacked and the hacker linked it with twitter account its been 15 days
and there's no response.
bold siren
This is the PUBG Mobile global server, @cobalt gazelle. We can't help people who play on the KRJP version.
storm flumeBOT
Hello, @inner cave!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
bold siren
steady prism
?
polar marshBOT
@quaint goblet:
night cloak
Please Remove stickers from premium and classic crates
It is not good that we spend 120 uc for a crate and get a sticker
They should be only for solider and supply crates
Please forward my request to Developers
Crate opening is even worse now
bold siren
Thank you for the suggestion, @night cloak.
steady prism
@sober#1134 may u explain what did u just give lol?
glossy sable
Click the link, it directs to the message that corresponds your issue (social media account corrupted apparently).
trail pendant
Hey @night cloak!
night cloak
@trail pendant how are you
formal locust
What are the candles for ? Please ? Please tag me@
mellow cloak
Hii
tulip elk
Hi @formal locust
formal locust
Hello
night cloak
@formal locust use it in lobby
broken quest
Will pubg still lag af on iPhone 6
tranquil condor
Mission not counted
night cloak
How we can connect with a real support who can help us!!!
rancid mountain
Hello, I wanted to know, does PUBGM really support Bluetooth Controllers?
night cloak
@night cloak there are nothing name support ,, they dont feed you for anything
polar marshBOT
@night cloak:
untold harbor
Having issues while playing server timeout error.
spice hawk
Check this videi
trail pendant
I'm fine thank you! What about you, @night cloak?
polar marshBOT
@rancid mountain:
light trout
@rancid mountain The game is not designed to be played with controllers. So if you keymap a controller then you can get your account suspended.
night cloak
Alight I'm patiently waiting for this question I asked like three times to be answered someone please help me
all I wonna know is if u play global version then transfer ur account on the korean version can u keep ur stuff as in stats outfits etc and be able to buy stuff on the korean version
also will u be able to. Go back and forth on versions
@polar marsh
blazing saddle
@night cloak Nope. They both are different versions of the game.
blazing saddle
Nope.
night cloak
ohh One more thing y don't we have some much of the stuff they do
undone bramble
Ok don’t know if you guys would really do anything about this but here look, it’s off Facebook
I also found the users pubg name
Darkvenom Damon
night cloak
But I'll still be able to play with my friends on the global version right ?
blazing saddle
@night cloak No confirmed information about that. We have seen users reporting that they can play with users from korean version but we are unable to verify such information at the moment.
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @left hearth. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
polar marshBOT
@left hearth:
undone bramble
Not harsh at all at the end their lol
night cloak
Does initialization fix game bugs?
steel wing
I just met a hacjer
night cloak
I’m unable to use my mic even when it’s activate but I don’t want to completely re download everything if it won’t help
night cloak
@blazing saddle
sage arrow
@lime juniper
I started playing pubgmobile from season 1 i didnt have lag fps drop.. but now on update 0.15 when i join to game i land start lagging when i shot some bullets its back to my normal fps
Can u fix
storm flumeBOT
Hello, @sage arrow!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
meager moss
ffs You giys need to fix tdm, takes forver to kill someone and they kill u one shot. Another issue IN TDM AGAIN Kar9 hitmakers u die from one leg shot but if u shoot someone in the chest its a hitmakr
FIX THIS
runic niche
@meager moss i think thats on your end
wild bronze
@night cloak or any other online admin, i got the video of the sharpshooter challenge bug. 3x headshot, 50m+away, on a row (no other bullet shot except the 3 awm/headshot in platinum+ rank
@blazing saddle @night cloak or any other admin? Should i post it here or dm you
I got the full video where you can check my rank + id, or i can try do a shorter version with only the 3 hs
Cuz a 32min video might be too heavy for discord
@molten crown @night cloak ?
night cloak
@wild bronze you don’t need to tag everyone for that . You don’t know there’s a form for that stuff
wild bronze
Well had no idea, one of the mode (babymarshy) told me to contact her again here, and since she’s off i tryed another mode. Where’s the form?
night cloak
The auto message just above you links you to the form. It’s in the pinned messages
wild bronze
Thanks mate, sorry for the mess
night cloak
Admins and mods here can’t do anything with bugs so it’s up to users to make submissions with any evidence they have
wild bronze
I see, got told different, i’d have done the way you told me first if i knew
Cheers for the info
night cloak
Normally anything that can be fixed by the user can be worked out without the form but something like that sounds like a game development issue
wild bronze
Yea.. did like 6-7x the challenge now and it was never validated.. frustrating 😅
round flax
Hello support one of my friend has reported a crash bug. She plays on IPHONE XS MAX 256gb has plenty of space and has uninstalled and repair the app and it still does it looses game sound or app closes on her constantly please fix this also she’s on iOS 13.1.3
pseudo bear
My account has been hacked on Facebook and I can only login to the game through gmail and the hacker can only log in to the game through Facebook.
I contacted customer service and the conversation was closed automatically so I need to talk to someone
dark tinsel
@pseudo bear contact fb.
humble dragon
So now we gotta pay for room cards create the room and then it glitches out and won't let me in the room to stream scrimms. Getting really tired of your new pay to play system especially when I'm wasting things I'm paying for because your server sucks
night cloak
You always had to do that for room cards
That’s a Facebook problem, can’t be solved here
pseudo bear
@óÔò「Seth」#3053I contacted customer service and the conversation was closed automatically so I need to talk to someone
dark tinsel
as KappaMike said.. your account with facebook must be handled with facebook. pubg can't do anything about that.
humble dragon
I'm not even on Facebook it's a you problem same with your ping I run 180mbs wifi and my ping is still through the roof fix your game
dark tinsel
@pseudo bear read #481198147478224896 2.4 and 2.6
pseudo bear
I have all the evidence that I am the owner of the account that I can log in to gmail but the hacker is playing in my account via Facebook.
night cloak
We don’t work for Facebook so we can’t help
pseudo bear
You've used all the ways to communicate with in-game customer service, but the conversation closes automatically what the solution is
limpid silo
@round flax i'm also facing it in android
pseudo bear
@night cloak Thanks
haughty cypress
help
i just lost a game and am very sad about it
i heard this place gives support
i want emotional support
polar marshBOT
@fluid light:
night cloak
Live in na with good internet as of right now and when I play on na server my ping has averaged 1000-1300ms + - all day whereas normally it is 120-150ms+ -
Checked internet- works great with ping of 183ms
Other games open and load fine with normal na ping
Force closed and restarted pubg multiple times (pubgm latest na update)
Cleared data and repaired client, used vpn to change servers I connect to through the game still no luck. So I've concluded that the problem is on pubgs side and not mine so please fix
Also my duo partner reports of having unhealthy ping as well that's not normal for him. Reports 400-500+ms ping Asia server whereas normal ping is 120-80ms - +
--
In conclusion please push out server fix or restart servers
--
Ping is also too high to send any in game support whereas the ping is so high it constantly reconnects and has the please return to login screen
Msg on it so please don't say to do that
wild bronze
Hey guys, i wana report an ingame bug (sharpshooter challenge) but the customer service bot ingame didnt gave me the possibility to do it, and i might be dumb but i cant find the form mentionned earlier by @night cloak .
I got a video of the bug, how may i submit it?
storm flumeBOT
Hello, @wild bronze!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
wild bronze
Cuz the bug report chanel is read only
haughty cypress
@wild bronze post link to video in the report
humble dragon
And my second room had a zone glitch. Two room cards wasted thanks pubg. Waste of my time and money.
haughty cypress
hmmmm
latent vault
@wild bronzego to #555492558428700682 . Tap on the three vertical dots on the above right corner. There u will find the option of pinned messages. Tap on that. It will then open a message about how to report a bug.
And also the link to the bug report form
wild bronze
Idk if it’s cuz im on discord mobile, but cant find dots on top right cornee
I guess this is the form link, but cant copy paste.. 🙄
wispy fern
@wild bronze check above message
wild bronze
Which above message, the link on the photo i posted?
wispy fern
Below your recent photo message
wild bronze
Piggy’s?
storm willow
@wild bronze click that chat icon on right top
Then click the link in channel description
It ll Redirect to Browser directly
gritty spade
Suggestion: idea to optimize graffiti make a big change to the system in chests make it so players win a pattern and as long as they have spray paint they can use the same pattern forever then make spray paint be a purchasable item for bp/uc
haughty cypress
@gritty spade that idea may very likely decrease the game's revenue tho
wispy fern
Another suggestion: In Crate section, make emote animation of outfit same as they are played in match. There are additional frames that is not played inatch.
gritty spade
Well I think they need some kind of change because they are rarely seen wouldn’t it be so cool if everywhere you went you saw graffiti they could make a bunch of patterns it would be awesome
wispy fern
@gritty spade graffiti are useless now. But imo, to make it more popular, along with graffiti, their ign can be painted just below graffiti
wild bronze
Report sended, for sharpshooter challenge! Big thanks to @wispy fern for the link i coudlnt get and for everyone else’s infos. Hope it get fixed soon..
gritty spade
It might be slightly useful if there’s one that looks like a player
You could make it look like it’s a sniper in the window and someone might get tricked and shoot at it then it tells you their location
copper rover
iron ocean
Hey, do any of yk abt account getting muted for violating rules?
I keep getting muted but i didnt break any rule
1 day mute, 3 day mute now for a week
light trout
@iron ocean Please contact the in-game customer service regarding your mute. Only they can provide you assistance regarding this matter.
iron ocean
@light trout iv tried it and it only gives me an automated message abt it
There is only info abt account ban
Doesnt say abt mute anywhere
iron ocean
Is there any other way to contact support?
fresh spear
5 times I tried but the UC not come
unkempt nymph
How I can report a hacker speed magic polat and he play 400 games and #64
wicked timber
How can I dismantle emotes. I get same emote everytime. Help
light trout
@iron ocean Unfortunately, you will have to keep trying.
storm flumeBOT
Hello, !
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
iron ocean
Smh
light trout
@fresh spear If the money have been deducted then contact the in-game customer service along with:
- Username or user ID of the account the purchase was made on.
- Screenshot of the purchase receipt, including order number, date, time and amount.
maiden glade
This guy have high jump hack wall hack and magic bullet hack please ban this guy from pubgm
latent vault
@maiden gladeplz read faq 5.1 in #481198147478224896
storm flumeBOT
Hello, @maiden glade!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
fresh spear
@light trout I contact them 4 times and they keep saying we will back to you and nothing happened
The funniest thinks i have tried to recharge the account from USA apple Store account and it recharged 100$ within seconds
What about the previous payment?
200$
noble ether
I deleted My Gmail accidentally how to recover pubg which is connected with fb
latent vault
@noble etherwhen did u delete ur gmail account?
haughty cypress
because he used 100% of his brain
crisp turret
If you deleted your Google Account, you may be able to get it back. But you may not be able to recover the data in your account. If you recover your account, you'll be able to sign in as usual to Gmail, Google Play, and other Google services. @noble ether
Just try login with same gmail in Google login in dextop and give answer on some questions which they will asl at that time
dense token
Really? Seriously?
crisp turret
@dense token if you wanna report on any bug then you already reported to pubg mobile regarding it and it's will solved soon as they committed . But if you wanna report on hacking then you should use report button ingame
storm flumeBOT
Hello, @dense token!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
:white_small_square: http://bit.ly/report-pubgm-cheaters
fallow crystal
Ump 45 is 45. And ump 9 is 9mm correct?
haughty shadow
What should I do when I am assigned to a squad with cheaters? Leave the game I'll lose points, nade them I'll lose merit.
night cloak
Leave the game
plucky mesa
@haughty shadow stay alive a little and then die my nade yourself so u wont lose pts
hasty belfry
I got the S rating in payload, but it didn't count for tactical drill?
onyx cairn
@hasty belfry
This event has startet before payload was available. If you are playing zombie mode it will work!
night cloak
Hello. I have a problem with avatar social media.
Everytime I log in to my pubg mobile account from my twitter social media account, it shows my my old twitter avatar and doesn't show the newest one. but when I log in from play games, it shows the newest one, not the old one, so i don't get it, the newest one is on google and twitter but the game it shows only google not twitter, why is that and how can i get a fix?
Also when I like go to my twitter account and put the avatar to like royale pass avatar, and I log in to play games, it shows social media, i think that's a glitch or a bug, so need some help or response
hasty belfry
Thank you Daniel👍
polar marshBOT
@night cloak:
frigid warren
@gritty spade @iron ocean @iron ocean @iron ocean
night cloak
Hello. I have a problem with avatar social media.
Everytime I log in to my pubg mobile account from my twitter social media account, it shows my my old twitter avatar and doesn't show the newest one. but when I log in from play games, it shows the newest one, not the old one, so i don't get it, the newest one is on google and twitter but the game it shows only google not twitter, why is that and how can i get a fix?
Also when I like go to my twitter account and put the avatar to like royale pass avatar, and I log in to play games, it shows social media, i think that's a glitch or a bug, so need some help or response
fallow crystal
It takes time to update in game. @night cloak
night cloak
how many hours days or weeks, let me know
fallow crystal
Like an day or so
night cloak
ok what about
i set my avatar ingame as royale pass one
then i log in into my google play one
i found it settled as social media
thats a bug lol
fallow crystal
Hm
cerulean zinc
How I can repair my game ?
grizzled lark
Logout and you will get the repair option, @cerulean zinc.
cerulean zinc
How I can logout
drowsy thorn
Last some of days my ranking calculation are wrong.
night cloak
Or just clicking thing on the profile like changing profile picture to another and change back to normal
cerulean zinc
How I can logout of the game
night cloak
Settings icon scroll down there's log out option
night cloak
@night cloak what do you mean
drowsy thorn
Any on can suggest me what can I do to facing ranking problem?
night cloak
@night cloak i repaired the game, and same thing, my picture on pubg was settled to royale pass one, came back found it to my old social media one
normal fulcrum
@drowsy thorn What ranking problem?
drowsy thorn
Like I am spend total of 30 minutes in game and take 2nd potiton with 2/3 kill in crown teir they give me 1+,2+
grand valve
1+ 2+?
drowsy thorn
Ranking point 1+ ,2+
night cloak
@drowsy thorn can you provide the screenshot of the results ?
grand valve
Do you usually queue with people lower than your rank?
night cloak
@cerulean zinc iphone 5 issue?
cerulean zinc
Yeah
night cloak
@cerulean zinc select the 2nd repair option.
cerulean zinc
K
drowsy thorn
No I don't take any screenshot.
night cloak
Yes
cerulean zinc
Ok
night cloak
rocx
what does restore default settings do
Hi @night cloak!
It will reset all basic settings like- restore optimal graphic settings, sound settings etc.
normal fulcrum
1st try routine repair @cerulean zinc
drowsy thorn
1966 I am just asking what a wrong with my ranking.i know about ranking rules but last some of day my ranking calculation are wrong.
safe oracle
i have facing a problem i play pubg mobile in my Xiaomi redmi 5a i can't find or doesn't have bonus reward option but when i play Xiaomi redmi note 7 then i see bonus reward option
normal fulcrum
@drowsy thorn Can you share a screenshot?
drowsy thorn
Ok I will try
normal fulcrum
@safe oracle Have you tried to repair client?
safe oracle
@normal fulcrumyeah i allready repair
normal fulcrum
@safe oracle Than you should try reinstalling the game
safe oracle
@normal fulcrumi all ready done
night cloak
@safe oracle || wondering, have you checked your region setting from device settings? ||
safe oracle
@night cloakwhich region i need to get bonus reward option
distant falcon
@drowsy thorn possibly ur playing in dofferwnt server or checking ranking for some other region
night cloak
@safe oracle it was a regional event. it 's available for regions like. India, Bangladesh, Pakistan .
cerulean zinc
@night cloak I can Vc now thx bro
@night cloak I can Vc now thx bro
But
I can vc without headphones
And I cannot use mic properly with headphones
I mean teammates can’t hear me
When I use headphones
safe oracle
@night cloakmy device region india but still facing this problem
night cloak
@cerulean zinc check your headphone using a voice recorder.
cerulean zinc
Is it necessary to have a headphone with a mic on phone also ?
I don’t have mic on my head phone I guess
night cloak
Hello. I have a problem with avatar social media.
Everytime I log in to my pubg mobile account from my twitter social media account, it shows my my old twitter avatar and doesn't show the newest one. but when I log in from play games, it shows the newest one, not the old one, so i don't get it, the newest one is on google and twitter but the game it shows only google not twitter, why is that and how can i get a fix?
Also when I like go to my twitter account and put the avatar to like royale pass avatar, and I log in to play games, it shows social media, i think that's a glitch or a bug, so need some help or response
normal fulcrum
@cerulean zinc Yes it is
cerulean zinc
Oh no
safe oracle
@night cloaki have bonus challenge in my Xiaomi redmi 5a device but when i connect my account in Xiaomi redmi note 7 then show bonus reward option
normal fulcrum
@night cloak It takes 3 to 4 days to update avatar from twitter to game
night cloak
@safe oracle is the region same for both device?
normal fulcrum
@safe oracle Your note 7 doesn't have problem. Check which country you have selected in redmi 5a
night cloak
@normal fulcrum ok what about when i set my avatar to royale pass out then i log out and log in with twitter and find it social media one?
safe oracle
@night cloakok i will check it right now
normal fulcrum
@night cloak Probably a bug with avatar. Report it in game
@night cloak Have tou linked 2 social accounts with your pubg id?
normal fulcrum
It's best if you use only 1 method to log in. Keep 2nd method as fail safe
night cloak
ye but i wanted just to know why it's like bugging like this
normal fulcrum
Must be a bug. Report it in game
safe oracle
polar marshBOT
@safe oracle:
night cloak
How can i contact Developers?
@night cloak developer or customer support?
@night cloak Developer
modern gale
You can't contact developers.
night cloak
@night cloak why do you need to contact with them?
@night cloak i have to talk on a serious issue
@night cloak is it related to cheat or other game problem /feature?
@night cloak feature
@night cloak If you want, you can mention a moderator/contributor to take your feedback to tge developers.
I want Developers to remove the stickers from the premium and classic crates as it is not good that we spend 120 uc and get useless stickers but if they want to keep the stickers in the game please make them limited to the solider and supply crates only, by this crate opening has become even worse and in every 3rd crate I'm getting stickers which are completely useless, first school shoes then silver fragments and now stickers
Mention a contributor or moderator
@grizzled lark
normal fulcrum
@night cloak You can take the survey available in events and mention your feedback there
night cloak
I want Developers to take action on this as it can lose their player base
grizzled lark
This suggesstion will be forwarded aswell, @night cloak. thank you.
night cloak
@grizzled lark thanks, kindly forward it 🙂
safe oracle
@night cloaki change my region but still facing problem i dont have bonus reward
normal fulcrum
@safe oracle Is bonus challenge available to you?
safe oracle
@normal fulcrumyeah bonus challenge available but bonus reward not available
storm flumeBOT
Hello, @safe oracle!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
night cloak
@safe oracle i forgot. Are you facing the problem in Redmi Note 7?
safe oracle
@night cloakno
night cloak
@safe oracle ok. On redmi 5a, do you use anykind of game booster?
safe oracle
No
reef crane
Download Clean Master for better petformance
normal fulcrum
@reef crane Is there any support you require?
night cloak
Complicated issue! Sorry @safe oracle I can't find any other solution. Report it on #555492558428700682 . follow the bot message above.
light trout
@safe oracle There is a link to the form in the pinned message, fill that form.
night cloak
@safe oracle
safe oracle
@light troutok thanks
night cloak
Go to #555492558428700682 and swipe left to right and follow the link
safe oracle
@night cloakthanks
night cloak
Not letting me purchase uc keeps declining it
I have £60 on Google play acc and it's still not working
spring void
@night cloak please provide a screenshot shot