#questions | PUBG MOBILE | Page 639

vagrant onyx Oct 21, 2019, 4:57 PM

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@night cloak unlick not possible

night cloak Oct 21, 2019, 4:57 PM

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Option 2 is unlink game between social media

vagrant onyx Oct 21, 2019, 4:57 PM

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@night cloak you can ask for revoke access

night cloak Oct 21, 2019, 4:57 PM

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@night cloak did will unlink my google play game login too?

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THen i will lose everything:(

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My rp :(

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Ask for revoke access

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@night cloak wuts dat

vagrant onyx Oct 21, 2019, 4:58 PM

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@night cloak so no body can log or if your acc got hacked in if you have issue

night cloak Oct 21, 2019, 4:58 PM

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@night cloak Unlinking is not an option atm. However you can revoke access, which basically means blocking the social media access - so nobody can login using it. But it will still be there, connected.

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Yup ^^

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@night cloak is google play games is a social media too?

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@night cloak It's a login method.

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Yea if customer service remove social media

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That means they will remove only fb ?

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Fb login*

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They cannot remove anything. Writing here won't make any changes. So please #pubg-mobile.

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Oh

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@night cloak tnx

stiff ice Oct 21, 2019, 5:05 PM

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#help me

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Need to report a player

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Who shot me while i was driving a BRDM

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📎 Screenshot_20191021-223354.png 📎 Screenshot_20191021-223116.png

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His kd in duo is 17 and using aimbot and magic bullet

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Please ban as soon as possible

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Thnx

junior rune Oct 21, 2019, 5:07 PM

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how do I leave a locked crew?

onyx cairn Oct 21, 2019, 5:12 PM

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cancel registration for crew challenge, ask the team leader to do it, then you can leave it.@junior rune

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@stiff ice report mutual cheater ingame, we can't deal with them here.

stiff ice Oct 21, 2019, 5:14 PM

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@onyx cairn ok sir did there as well.

junior rune Oct 21, 2019, 5:14 PM

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alright thanks

onyx cairn Oct 21, 2019, 5:14 PM

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Then you have done everything right! 👍🏼 @stiff ice

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You're welcome, feel free to contact us here everytime you have an issue!@junior rune

junior rune Oct 21, 2019, 5:19 PM

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:)

abstract scarab Oct 21, 2019, 5:23 PM

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My account was hacked

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Can anyone help me?

summer berry Oct 21, 2019, 5:30 PM

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Hi .. I can't play on Europe, Meddle East servers unless if I use VPN . But other servers are easy to git in and play normally. Please Help !

icy magnet Oct 21, 2019, 5:38 PM

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Hi, anyone can help me to solve this problem i been trying to solve it all the day but still getting this error msg

📎 Untitlessd.png

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📎 ssssss.png

thin spear Oct 21, 2019, 5:43 PM

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Where is the RPD building?

polar marshBOT Oct 21, 2019, 5:45 PM

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@rugged latch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

icy magnet Oct 21, 2019, 5:46 PM

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Hello anyone up to help me?

polar marshBOT Oct 21, 2019, 5:50 PM

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@plain halo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

icy magnet Oct 21, 2019, 5:55 PM

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hi check this

📎 ssssss.png

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📎 Untitlessd.png

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i been trying to solve it all the day but i failed

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i tried with VPN i tried to remove the GameLoop and install it again

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i did reset my router settings

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changed the DNS

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@bold siren

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@bold siren hi you still here?

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:/

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great

shrewd gazelle Oct 21, 2019, 6:10 PM

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My friend Encountered cheaters ( no. 3 & no. 4)

📎 image1.jpg 📎 video0.mp4

cyan citrus Oct 21, 2019, 6:12 PM

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good ❤

golden moth Oct 21, 2019, 6:13 PM

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Why does PUBGM release only festival theme of US when players are all around the world?
Why not Diwali theme or so
Being from India i am very sad and i condemn the updates on halloween

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Please see on this issue

night cloak Oct 21, 2019, 6:13 PM

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Kindly take action

📎 video0.mov

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📎 image0.png

bold siren Oct 21, 2019, 6:15 PM

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@icy magnet:

*This drive contains ingame files of all three maps :
•Miramar - map_desert
•Sanhok - map_savagemain
•Vikendi - map_dihorotok

If someone in the faces issues like :
-> "Cannot download map ingame"
->"Getting (!) Error while trying to download map"

You can feel free to share this drive to manually download and place the file.

https://drive.google.com/folderview?id=1-3NKxcGAKXGEy_YmpKBkbJfNcs_dGgQa

Guide to manually place the file(s)
Step - 1 : Download the file(s).
Step - 2 : Go to Internal Storage -> Android -> Data -> com.tencent.ig -> files -> UE4Game -> ShadowTrackerExtra -> ShadowTrackerExtra -> Saved -> Paks
Step - 3 : Paste the file(s).
Step - 4 : Restart device and enjoy the maps.

Note : This solution is only for Android mobile users.*

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Please report them in-game, we cannot do anything about them, @shrewd gazelle & @night cloak.

icy magnet Oct 21, 2019, 6:16 PM

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@bold siren i'am using GameLoop any solution?

bold siren Oct 21, 2019, 6:16 PM

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Feel free to suggest them to the customer service, @golden moth.

night cloak Oct 21, 2019, 6:17 PM

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I have done 6 times same player back to back in game @bold siren nothing happened

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Where is the lucky shop ? People are sharing but i can not find

cyan citrus Oct 21, 2019, 6:20 PM

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just to remind you that after so many reports and suspending cheaters, they still are very large in numbers and this is player sitting on top rank 🙂 so you must stop pretending that you are doing much about them

📎 Snapshot_20191021231725.png

polar marshBOT Oct 21, 2019, 6:22 PM

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@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2019, 6:23 PM

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@bold siren this is the id number of that guy

📎 image0.png

bold siren Oct 21, 2019, 6:24 PM

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As I said, we have no power to suspend them, @cyan citrus & @night cloak.

cyan citrus Oct 21, 2019, 6:25 PM

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so why you post these notices everyy day of suspendiong cheaters like 2400 everyday while you doont actually suspend those sitting on top ranks

devout garden Oct 21, 2019, 6:25 PM

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he have rp i dont think he is hacking

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but possible

cyan citrus Oct 21, 2019, 6:26 PM

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lol u think that those who have rp does not cheat ?

night cloak Oct 21, 2019, 6:26 PM

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@devout garden watch the video above

icy magnet Oct 21, 2019, 6:26 PM

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@bold siren hello sorry for bothering you but i need sloution for downloading maps error for gameloop users

polar marshBOT Oct 21, 2019, 6:26 PM

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@devout garden:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 21, 2019, 6:27 PM

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@devout garden he was using magic bullet long jump location hack everything

icy magnet Oct 21, 2019, 6:27 PM

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pffffffff

gloomy field Oct 21, 2019, 6:27 PM

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Seeing this weird colours while playing game on Emulator. Any suggestions ?

📎 2019-10-21_22_44_33-Window.png

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📎 2019-10-21_22_44_11-Window.png

icy magnet Oct 21, 2019, 6:30 PM

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Hello any MOD could help?

brazen kettle Oct 21, 2019, 6:33 PM

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Looks nice 😐

icy magnet Oct 21, 2019, 6:34 PM

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comon

brazen kettle Oct 21, 2019, 6:34 PM

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👀

polar marshBOT Oct 21, 2019, 6:34 PM

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@vapid narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

brazen kettle Oct 21, 2019, 6:36 PM

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Nice

icy magnet Oct 21, 2019, 6:36 PM

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Helllooooooo any MOD on?

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ffs why you are creating support channel while no one want help

tribal bison Oct 21, 2019, 6:39 PM

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@bold siren help

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@wintry heart Help

toxic jackal Oct 21, 2019, 6:47 PM

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Is there any channel in discord to report hackers ?

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I have a 100% video proof with me

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Any one is here????

icy magnet Oct 21, 2019, 6:50 PM

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is there any support for pubgm?

toxic jackal Oct 21, 2019, 6:51 PM

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📎 IMG_20191022_001315038.jpg

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This man is a 100% hackers and i have a video also

icy magnet Oct 21, 2019, 6:52 PM

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@night cloak @warm wren
hello can you help me here

📎 Untitlessd.png

toxic jackal Oct 21, 2019, 6:52 PM

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Can anyone help me with this ?

night cloak Oct 21, 2019, 6:52 PM

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With what?

warm wren Oct 21, 2019, 6:53 PM

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Check your connection before downloading @icy magnet

toxic jackal Oct 21, 2019, 6:53 PM

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The image i shared with player id, he is a 100 % hacker

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I have video also

storm flumeBOT Oct 21, 2019, 6:53 PM

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Hello, @toxic jackal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

icy magnet Oct 21, 2019, 6:54 PM

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@warm wren my connection is fine i already downloaded the game but then after the installation done i couldnt download the map and i keep getting this error

toxic jackal Oct 21, 2019, 6:55 PM

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Thanks @ @night cloak

night cloak Oct 21, 2019, 6:55 PM

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Try using Repair client option, @icy magnet.

icy magnet Oct 21, 2019, 6:56 PM

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@night cloak i did also tried to use vpn i even removed the game and the gameloop and reinstall them all still getting same error msg

storm flumeBOT Oct 21, 2019, 6:58 PM

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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @icy magnet.

icy magnet Oct 21, 2019, 6:59 PM

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ty

toxic jackal Oct 21, 2019, 7:01 PM

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@night cloak can you tell me where to send the video and image , as i cant find any email or cantact details

carmine lake Oct 21, 2019, 7:03 PM

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Hİ

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can you help me

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@polar marsh

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dc den de

polar marshBOT Oct 21, 2019, 7:04 PM

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@carmine lake:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Oct 21, 2019, 7:08 PM

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@toxic jackal Send the evidence along with the report to the ingame customer support.

cedar elk Oct 21, 2019, 7:11 PM

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where is the free rename card in level 10 mission !!!!!!

cyan citrus Oct 21, 2019, 7:11 PM

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they removed it

toxic jackal Oct 21, 2019, 7:11 PM

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I tried but the process is not easy , it asks useless questions and dont come directly to the point @blazing saddle

polar marshBOT Oct 21, 2019, 7:11 PM

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@iron zephyr:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

blazing saddle Oct 21, 2019, 7:11 PM

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You can also email at PUBGMOBILE_CS@tencentgames.com, @toxic jackal.

cedar elk Oct 21, 2019, 7:12 PM

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why would they remove a free rename card!

cyan citrus Oct 21, 2019, 7:12 PM

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ask them

toxic jackal Oct 21, 2019, 7:12 PM

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Ok that's good @blazing saddle

cyan citrus Oct 21, 2019, 7:13 PM

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thats not good you will just get an auto reply, literally there are only bots replying so

toxic jackal Oct 21, 2019, 7:13 PM

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I am talking about the email

cyan citrus Oct 21, 2019, 7:13 PM

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same for email

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you can try

toxic jackal Oct 21, 2019, 7:14 PM

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Oh , i dont inderstand why pubg mobile dont have a proper , contact details and support

cyan citrus Oct 21, 2019, 7:15 PM

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that reply you will get, i tell u in advance 🙂

📎 reply.PNG

polar marshBOT Oct 21, 2019, 7:15 PM

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@cedar elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

toxic jackal Oct 21, 2019, 7:15 PM

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Means the pubg support is very annoying , no email , no live chat nothing just a predefined questions and answer and a useless bot

cyan citrus Oct 21, 2019, 7:16 PM

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yeah cuz they dont care about anything , cheaters owning this game from begninning , the suspensions are just a little resistance and on top ranks are all cheaters

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to satisfy you they suspend some so to make you happy

toxic jackal Oct 21, 2019, 7:17 PM

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If you right them there is no chance to email, if everything is hande by bits then it's a waste of time emailing them

cyan citrus Oct 21, 2019, 7:17 PM

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yeah for sure

toxic jackal Oct 21, 2019, 7:18 PM

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They should improve thier support platform , pubg support is very bad

polar marshBOT Oct 21, 2019, 7:18 PM

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@rugged flare:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@toxic jackal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cyan citrus Oct 21, 2019, 7:19 PM

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this is how it is , if they wanted to improve it , they would have done it long time ago

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@toxic jackal now you are muted , should have not typed that thing 🙂

wraith marsh Oct 21, 2019, 7:20 PM

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Hello guys I have come here and always heard about your sympathy for people who complain about a certain thing I came to complain about the problem of what happened to me for no reason, thanks to any non-busy official allow me to talk to you now! @potent zealot ?! OR admin

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guys please🙏

cedar elk Oct 21, 2019, 7:25 PM

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will they bring back the free rename card in mission ?

wraith marsh Oct 21, 2019, 7:25 PM

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Please again!

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@warm wren or until you @night cloak

night cloak Oct 21, 2019, 7:28 PM

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Which problem?

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@cedar elk no idea but I will ask.

polar marshBOT Oct 21, 2019, 7:29 PM

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@wraith marsh:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

warm wren Oct 21, 2019, 7:30 PM

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Like usual, nothing new and wanted to complain about his account being banned

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@night cloak

reef coyote Oct 21, 2019, 7:31 PM

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Can you find for flash hack we can’t play at all

night cloak Oct 21, 2019, 7:33 PM

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@warm wren BahtmanPing

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I need help

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Someone hack my account pls I need to speak with someone in private

#

I send mail but bot reply me

reef coyote Oct 21, 2019, 7:36 PM

#

Where is the new Company and new solution for hackers they are some players using the flash hack I have video for them from three days and nothing happened to him please we want play but we can’t

blazing saddle Oct 21, 2019, 7:40 PM

#

@night cloak Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

#

@reef coyote Kindly report ingame. We do not deal with such reports.

polar marshBOT Oct 21, 2019, 7:40 PM

#

@sonic ether:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Oct 21, 2019, 7:41 PM

#

@reef coyote Upload the video on youtube and share the link with in game CS

reef coyote Oct 21, 2019, 7:42 PM

#

Can you give me the link ?

normal fulcrum Oct 21, 2019, 7:42 PM

#

Link for what?

reef coyote Oct 21, 2019, 7:42 PM

#

CS

storm flumeBOT Oct 21, 2019, 7:42 PM

#

You can contact the customer service via the game settings, @reef coyote. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

reef coyote Oct 21, 2019, 7:44 PM

#

Where can I send the link ?

normal fulcrum Oct 21, 2019, 7:45 PM

#

Follow the faq @reef coyote

#

Share the link there. Don't forget to write what the link is about

reef coyote Oct 21, 2019, 7:47 PM

#

Ok but is this work more than reporting in the game or they are the same

normal fulcrum Oct 21, 2019, 7:48 PM

#

Well if you can give them the proof or character id/profile screenshot of the guy cheating, it will be easier for them to look into it. But they will ban people who cheat
If the guy wasn't found cheating, he won't be banned

reef coyote Oct 21, 2019, 7:51 PM

#

He is cheating and he said that in the all

floral trout Oct 21, 2019, 7:52 PM

#

hello

cedar elk Oct 21, 2019, 7:52 PM

#

where to file for data change ?

normal fulcrum Oct 21, 2019, 7:52 PM

#

If you have the recording, than share it as said before

#

@floral trout Hey

#

How can we help you?

#

@cedar elk Data change you have been disconnected. That issue? Right?

cedar elk Oct 21, 2019, 7:53 PM

#

yea

floral trout Oct 21, 2019, 7:53 PM

#

@normal fulcrum Have a nice day

#

ı switched from to cellular data because my internet is bad

normal fulcrum Oct 21, 2019, 7:54 PM

#

Well that problem is fixed. Right? Have you tried logging to game? @cedar elk

cedar elk Oct 21, 2019, 7:54 PM

#

no

polar marshBOT Oct 21, 2019, 7:54 PM

#

@floral trout:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cedar elk Oct 21, 2019, 7:54 PM

#

i can't log in

normal fulcrum Oct 21, 2019, 7:55 PM

#

Is it giving some error?

cedar elk Oct 21, 2019, 7:55 PM

#

where do i sign up for that error

normal fulcrum Oct 21, 2019, 8:01 PM

#

@cedar elk https://discordapp.com/channels/393088095840370689/481197473403240451/634015899569094669

#

The problem is solved so I don't think that will be much of a help. You should try client repair if you still can't log in

runic niche Oct 21, 2019, 8:03 PM

#

will players affected by the "again" button placement get their UC refunded

normal fulcrum Oct 21, 2019, 8:08 PM

#

@runic niche Unfortunately no

#

They will be fixing it soon

runic niche Oct 21, 2019, 8:08 PM

#

but no refund

#

sigh

swift knoll Oct 21, 2019, 8:22 PM

#

I got my account back

#

Guys

#

📎 Screenshot_2019-10-22-01-44-29-848_com.tencent.ig.png

cyan citrus Oct 21, 2019, 8:23 PM

#

@swift knoll how ?

swift knoll Oct 21, 2019, 8:23 PM

#

Mail

#

In game file claim

#

And also tencent mail

polar marshBOT Oct 21, 2019, 8:24 PM

#

@swift knoll:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tall raptor Oct 21, 2019, 8:27 PM

#

Can anyone send me copy of this.

📎 image0.jpg

night cloak Oct 21, 2019, 8:32 PM

#

📎 Screenshot_2019-10-21-00-32-32-86_dac7cc7571c39b392df64923967cf7da.png 📎 Screenshot_2019-10-21-00-36-20-30_dac7cc7571c39b392df64923967cf7da.png 📎 Screenshot_2019-10-21-00-36-05-99_dac7cc7571c39b392df64923967cf7da.png

#

#hackers😣😣😣

night eagle Oct 21, 2019, 8:42 PM

#

Nice pubg your new anti cheat is working well

#

📎 Screenshot_20191022-020502.jpg 📎 Screenshot_20191022-020455.jpg

#

Ace players pushing with cheater

polar marshBOT Oct 21, 2019, 8:43 PM

#

@night eagle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night eagle Oct 21, 2019, 8:48 PM

#

My account is not even suspended idiot bot

cyan citrus Oct 21, 2019, 8:51 PM

#

you need not to type that word xD

night eagle Oct 21, 2019, 8:51 PM

#

I know

latent tangle Oct 21, 2019, 8:57 PM

#

Hello. help me please. hacked account through the game center. How can I remove the binding of the game center so that the cracker does not log into the account?

polar marshBOT Oct 21, 2019, 9:02 PM

#

@sick perch:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cursive quest Oct 21, 2019, 9:08 PM

#

I need help

#

Support help me

night eagle Oct 21, 2019, 9:11 PM

#

You cannot revoke the account

#

That you linked previously

#

I mean you cannot unlink

cursive quest Oct 21, 2019, 9:13 PM

#

My account stole

#

@night eagle

tribal bison Oct 21, 2019, 9:17 PM

#

hacker

#

📎 unknown.png

#

5627598242 hacker id

#

📎 unknown.png

#

📎 unknown.png

#

📎 unknown.png

polar marshBOT Oct 21, 2019, 9:24 PM

#

@tribal bison:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

deft radish Oct 21, 2019, 9:31 PM

#

Just small element missing here

📎 Screenshot_2019-10-18-09-52-01-965_com.tencent.ig.png 📎 Screenshot_2019-10-18-09-52-15-711_com.tencent.ig.png

rocky epoch Oct 21, 2019, 9:31 PM

#

hahahahaha

latent tangle Oct 21, 2019, 9:58 PM

#

Help

frozen ibex Oct 21, 2019, 10:09 PM

#

The beta version is not working what can I do?

quasi wave Oct 21, 2019, 10:13 PM

#

Hey so, I'm trying to get the Full Closet 2 achievement, and I was wondering if helmet skins count as outfits towards the achievement

bold siren Oct 21, 2019, 10:16 PM

#

It does not, @quasi wave.

storm flumeBOT Oct 21, 2019, 10:16 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @latent tangle. Remember to read through #481198147478224896 before asking questions in the support channels.

bold siren Oct 21, 2019, 10:16 PM

#

What beta version are you referring to, @frozen ibex?

#

I believe that is a....bug which is not necessarily needs a fix, @deft radish.

hasty tree Oct 21, 2019, 10:21 PM

#

Reason for 3 month ban manually?

frozen ibex Oct 21, 2019, 10:23 PM

#

The ios version

📎 image0.png

#

I can’t play it because it hasn’t been updated

lusty crater Oct 21, 2019, 10:41 PM

#

@blazing saddle can i send you something in dm’s about a hacker thats been killing everyone

#

@neon patio

onyx cairn Oct 21, 2019, 10:43 PM

#

Check #news @lusty crater
(Pinned message)

storm flumeBOT Oct 21, 2019, 10:45 PM

#

Hello, @lusty crater!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

lusty crater Oct 21, 2019, 10:45 PM

#

Ty already submitted

blazing saddle Oct 21, 2019, 10:46 PM

#

👍

polar marshBOT Oct 21, 2019, 10:48 PM

#

@lusty crater:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

polar marshBOT Oct 21, 2019, 11:16 PM

#

@static yoke:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

empty rock Oct 21, 2019, 11:51 PM

#

Hello
Can some one help about some thing
Some one stolen my email facebook and linked my email with gmail
So can i link me email from global version to taiwan or vitnam server to delete his gmail !!

topaz nimbus Oct 21, 2019, 11:53 PM

#

📎 Screenshot_20191022-014243_PUBG_MOBILE.jpg

#

The perms is on and I've reinstalled so many times

rocky epoch Oct 21, 2019, 11:53 PM

#

well you can @empty rock

night cloak Oct 21, 2019, 11:53 PM

#

📎 Screenshot_20191021-073804_Google_Play_Store.jpg

#

???

empty rock Oct 21, 2019, 11:53 PM

#

How ca i do !

night cloak Oct 21, 2019, 11:54 PM

#

Can I use this?

topaz nimbus Oct 21, 2019, 11:54 PM

#

Can someone help me?

rocky epoch Oct 21, 2019, 11:54 PM

#

@topaz nimbus you need to grant permission on mobile settings

topaz nimbus Oct 21, 2019, 11:54 PM

#

@rocky epoch done long ago

#

I've said

rocky epoch Oct 21, 2019, 11:55 PM

#

@empty rock can install vn version and link your stolen account to get stuck on vn

#

or consult in-game support for a better solution @empty rock

empty rock Oct 21, 2019, 11:56 PM

#

@rocky epoch when i login with my email @ vitnam its login as new email lvl q

#

@rocky epoch when i login with my email @ vitnam its login as new email lvl q

#

Lvl1

rocky epoch Oct 21, 2019, 11:56 PM

#

@topaz nimbus consult support to see if it helps you

night cloak Oct 21, 2019, 11:57 PM

#

Can I use the app that I showed you? Or will I get banned?

rocky epoch Oct 21, 2019, 11:58 PM

#

I don't know, I recommend using the game itself

#

@empty rock
so only with admins

night cloak Oct 21, 2019, 11:59 PM

#

Well I asked them and they said "Bigfoot does not interact with the game or change any data of the game. Just use AI recognition technology to give you the most valuable tips. Using Bigfoot won't let your account be banned. "

rocky epoch Oct 21, 2019, 11:59 PM

#

I don't know how to help you anymore, I'm sorry @empty rock

empty rock Oct 21, 2019, 11:59 PM

#

@rocky epoch im already downloded vt version and when login with my email its new email lvl 1

#

How can i contect with admins

rocky epoch Oct 22, 2019, 12:00 AM

#

in this case you can use good @night cloak

empty rock Oct 22, 2019, 12:00 AM

#

Im lost my uc and email 😢😢

rocky epoch Oct 22, 2019, 12:01 AM

#

😭

#

I really hope you can recover your account

scarlet kraken Oct 22, 2019, 12:08 AM

#

@night cloak no don't use that

empty rock Oct 22, 2019, 12:09 AM

#

@rocky epoch thanks you

polar marshBOT Oct 22, 2019, 12:09 AM

#

@scarlet kraken:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

real comet Oct 22, 2019, 12:10 AM

#

Hey I’m ranked 450 in Solos and the reset was supposed to happen 9 minutes ago...is there a delay in receiving the conquerer title this season?

rocky epoch Oct 22, 2019, 12:11 AM

#

yes there must be because there are many people to receive this title

night cloak Oct 22, 2019, 12:11 AM

#

@real comet Try restarting your device.

alpine pilot Oct 22, 2019, 12:15 AM

#

hello the server is damaged did anyone have any information about ?

scarlet kraken Oct 22, 2019, 12:15 AM

#

@alpine pilot which server?

alpine pilot Oct 22, 2019, 12:16 AM

#

eorup

#

on anyway it saying request time out my all friends like that

#

@scarlet kraken

pallid escarp Oct 22, 2019, 12:19 AM

#

Request time out here as well, NA

knotty parrot Oct 22, 2019, 12:21 AM

#

@pallid escarp same

wooden mirage Oct 22, 2019, 12:24 AM

#

Been getting a lot of server time out in NA as well

errant void Oct 22, 2019, 12:25 AM

#

Hello 👋 any problem now in pubg on servers all the game is crashed and timed out !!??

copper portal Oct 22, 2019, 12:27 AM

#

It seems like there is connectivity issues within the game servers.

gritty spade Oct 22, 2019, 12:29 AM

#

Same it’s not working on collecting items

copper portal Oct 22, 2019, 12:31 AM

#

I have logged out and logged in, and the issue was fixed.

night cloak Oct 22, 2019, 12:48 AM

#

@copper portal doesnt work

copper portal Oct 22, 2019, 12:49 AM

#

@night cloak The servers are currently unstable.

night cloak Oct 22, 2019, 12:49 AM

#

how long until they are stable?

round hawk Oct 22, 2019, 12:50 AM

#

;^; man yea, I thought it was my side

night cloak Oct 22, 2019, 12:50 AM

#

probably cuz of all the extra crap from crates

#

They f up with the server while trying to updating something lol

#

guess ill play minecraft today lmao

round hawk Oct 22, 2019, 12:51 AM

#

Let's just fix this here- oops... uh MARK I JUST DELETED THE CODING FOR THE SERVERS

storm flumeBOT Oct 22, 2019, 12:52 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

gritty spade Oct 22, 2019, 1:21 AM

#

What he said is relevant to the discussion though

knotty parrot Oct 22, 2019, 1:21 AM

#

It’s dyno lmao

rare wren Oct 22, 2019, 1:24 AM

#

Why does pubg keep telling me "Request Timeout", even tho my internet connection is great

night cloak Oct 22, 2019, 1:25 AM

#

we have it too

gritty spade Oct 22, 2019, 1:25 AM

#

I logged out and logged back in it seems to have fixed it

night cloak Oct 22, 2019, 1:25 AM

#

@rare wren where do you live?

#

it seems to be a NA thing

gritty spade Oct 22, 2019, 1:25 AM

#

Please tell me what I just said is related conversation 😑

knotty parrot Oct 22, 2019, 1:26 AM

#

they might be trying to add payload mode in na

night cloak Oct 22, 2019, 1:26 AM

#

@gritty spade not for me

gritty spade Oct 22, 2019, 1:26 AM

#

Oh I live in Texas and it’s working now

pulsar adder Oct 22, 2019, 1:26 AM

#

I'm just gonna copy and paste my post from reddit

night cloak Oct 22, 2019, 1:26 AM

#

lol

#

rejected

pulsar adder Oct 22, 2019, 1:26 AM

#

Or not

#

I cri

#

Well I'll just type it again. Ever since the update I've had nothing but issues

rare wren Oct 22, 2019, 1:27 AM

#

@night cloak asia

knotty parrot Oct 22, 2019, 1:27 AM

#

Community team and admin is online lol

pulsar adder Oct 22, 2019, 1:28 AM

#

My game keeps freezing and still playing the sounds in my home screen.
Items wont render in til I'm 5 feet away.
When parachuting I'll teleport 100 meters away even tho my ping during the whole thing never crosses 60.
I'll be in lobby after a game.or at the start of the game and when it loads.i cant hear anyone talk and they cant hear me talk so I'm forced to restart.

rare wren Oct 22, 2019, 1:29 AM

#

That happens to me sometimes

pulsar adder Oct 22, 2019, 1:29 AM

#

No reason for me to keep putting money into this game if the company I'm paying cant make the game actually do its basic functions

knotty parrot Oct 22, 2019, 1:30 AM

#

That happened to me before the request timeout thing

vapid narwhal Oct 22, 2019, 1:44 AM

#

The new update make the game worse than before

#

I can’t login in my account

polar marshBOT Oct 22, 2019, 1:45 AM

#

@vapid narwhal:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2019, 1:47 AM

#

bruh

polar marshBOT Oct 22, 2019, 1:47 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slow vale Oct 22, 2019, 1:47 AM

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After The new update of 0.15.0 Ping goes high all time.while my internet have very good speed

tepid gate Oct 22, 2019, 1:56 AM

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Fix the red dot sight the red dot is not visible.

gritty spade Oct 22, 2019, 1:56 AM

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What’s wrong with it the game works fine for me

topaz relic Oct 22, 2019, 1:58 AM

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The glitch where u get stuck to the ground while parachuting jus sucks and sometimes u land somewhere and get teleported like 5-6m away!!!
This things gets me killed while doing a hot drop😭 😭

gritty spade Oct 22, 2019, 1:58 AM

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Yea had that happen 2 or 3 times

tepid gate Oct 22, 2019, 1:59 AM

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@topaz relic right, the landing sucks i can't even land at the right place

topaz relic Oct 22, 2019, 2:01 AM

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With me that's so often
Sometimes when u unfollow your teammates you get a headstart too and go faster and can't control Ur flight

river bough Oct 22, 2019, 2:06 AM

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I'm facing server timeout problem

topaz relic Oct 22, 2019, 2:09 AM

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Everyone is i guess

vital sluice Oct 22, 2019, 2:09 AM

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We are aware of the request timed out issue. We're informing the team now. Will keep you guys informed about any update received.

topaz relic Oct 22, 2019, 2:10 AM

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Plz look into THE LANDING, PARACHUTING GLITCH TOO!!! @vital sluice

vital sluice Oct 22, 2019, 2:10 AM

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Yeah they're aware of it as well. Working on it.

topaz relic Oct 22, 2019, 2:10 AM

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Thanks

wispy fern Oct 22, 2019, 2:13 AM

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@rare wren do you find any solution. I am getting frequently

vital sluice Oct 22, 2019, 2:14 AM

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wispy fern Oct 22, 2019, 2:14 AM

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@vital sluice is there any channel where we can provide feedback and suggestions to dev?

vital sluice Oct 22, 2019, 2:14 AM

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You can do it here and we staff will forward it.

gritty spade Oct 22, 2019, 2:17 AM

#

Here’s a suggestion wall graffiti that looks like an arrow that you can adjust direction it points

wispy fern Oct 22, 2019, 2:18 AM

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Its about lobby music. Like in previous major holiday celebrations, there could be different music matching the celebration. Like halloween theme, Christmas theme. That feels better and refreshing to play.
I really miss previous halloween music.

vital sluice Oct 22, 2019, 2:19 AM

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Thank you. Will make sure to forward it.

frozen vault Oct 22, 2019, 2:20 AM

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Hi

silk crow Oct 22, 2019, 2:20 AM

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Why the lobby graphics is so bad? @vital sluice

gritty spade Oct 22, 2019, 2:20 AM

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Oh one more team support item idea a large chest like item with considerable storage space like 300 and takes up a portion of that in a players inventory it can be placed on the ground so allies can open it and pull out support items ammo,grenades but for a player to transport the storage chest they get a movement speed debuff

#

That would be great for team gameplay and add a ton of strategies into the game

frozen vault Oct 22, 2019, 2:21 AM

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transaction has been cancelled due to security risk Why¿

polar marshBOT Oct 22, 2019, 2:23 AM

#

@gritty spade:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

round flax Oct 22, 2019, 2:37 AM

#

Why do I keep timing out

visual agate Oct 22, 2019, 2:44 AM

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Why my game stucks while audio is hearable need to restart my game to get rid of it

hushed flower Oct 22, 2019, 2:45 AM

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Plz solve it

📎 PUBG_MOBILE_2019-10-22-08-42-59.mp4

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I cant start the game .

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When I press start it shows request time out

night cloak Oct 22, 2019, 2:47 AM

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Game server is crashed!!!

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Request timed out everytime

hushed flower Oct 22, 2019, 2:47 AM

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I think sooo

night cloak Oct 22, 2019, 2:48 AM

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Wtf!! Launching new event and then server crashed !! 😂😂

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Hey @neon patio or @warm wren can you guys inform the community team bout this?

slow tangle Oct 22, 2019, 2:50 AM

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See the pinned message

#

They have already informed

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So no need to ping them again and again

scarlet kraken Oct 22, 2019, 3:00 AM

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Guys pubg is working on it

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so just wait

inland plaza Oct 22, 2019, 3:07 AM

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I got killed inside a BRDM vehicle how

scarlet kraken Oct 22, 2019, 3:09 AM

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how did u get killed?

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if the vehicle blowed up you will get killed @inland plaza

inland plaza Oct 22, 2019, 3:10 AM

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I got killed directly

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With a gun shot

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Not vehicle epolosion

scarlet kraken Oct 22, 2019, 3:15 AM

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Opponent are hacking

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Glitch

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should report

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I hope moderators can help u since I'm not

jaunty prairie Oct 22, 2019, 3:18 AM

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Who cares? This game is trash now anyways after that update. It's the last straw.

#

They took a game I love more than any I've played in years and years and killed it. I'll never play this again so y'all go let the developers know that we hope COD kills this game because you take our money and give us a game that's progressively gotten WORSE not better. We're tired of it. You should be ashamed of yourselves.

#

That's the thanks we get is a broken pile of trash

scarlet kraken Oct 22, 2019, 3:21 AM

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@jaunty prairie how did they took your game?

jaunty prairie Oct 22, 2019, 3:22 AM

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Amateur developers who don't know wtf they're doing

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It's been real it's been fun but it ain't been real fun I'll make sure to tell everyone I know to delete this trash and download COD.

lime juniper Oct 22, 2019, 3:23 AM

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@jaunty prairie, use #pubg-mobile.

scarlet kraken Oct 22, 2019, 3:23 AM

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Okay I got it

jaunty prairie Oct 22, 2019, 3:23 AM

#

I gave y'all a year and an easy thousand dollars. Peace out

scarlet kraken Oct 22, 2019, 3:24 AM

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but how did they took your game @jaunty prairie u have to clarify

lime juniper Oct 22, 2019, 3:24 AM

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Are you able to reconnect now, @round flax, @hushed flower and @night cloak?

#

@river bough and @woven atlas?

scarlet kraken Oct 22, 2019, 3:26 AM

#

if I was admin, I will give you a warning but okay @jaunty prairie

polar marshBOT Oct 22, 2019, 3:26 AM

#

@jaunty prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

scarlet kraken Oct 22, 2019, 3:27 AM

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okay great u got muted by yourself @MOW丨STYRO#8971

timber drum Oct 22, 2019, 3:27 AM

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lol

#

because of this unfair b4n i cant reached the max tier for royale pass

scarlet kraken Oct 22, 2019, 3:30 AM

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how is it @timber drum ?

#

you have to elaborate

analog cove Oct 22, 2019, 3:34 AM

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@lime juniper when that data has been disconnected gltich will be solved??😔

lime juniper Oct 22, 2019, 3:35 AM

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Have you tried to log in since Friday, @analog cove?

analog cove Oct 22, 2019, 3:36 AM

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@lime juniper ny account was wrongfully suspended on 14 oct. or may be 13 oct. i never hacked still this happened. help please

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was playing from season 2 , had all skins uc etc etc

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@lime juniperand yes i tried but nothing happened

scarlet kraken Oct 22, 2019, 3:38 AM

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i'm pretty sure u can file a report

analog cove Oct 22, 2019, 3:39 AM

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@scarlet kraken done it many times

lime juniper Oct 22, 2019, 3:39 AM

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Then it means the suspension was just. Create a new account and play fair.

polar marshBOT Oct 22, 2019, 3:41 AM

#

@analog cove:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

scarlet kraken Oct 22, 2019, 3:42 AM

#

great u got muted as well

lime juniper Oct 22, 2019, 3:46 AM

#

Are you able to log in just fine now, @errant void, @wooden mirage and @copper portal?

copper portal Oct 22, 2019, 3:47 AM

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@lime juniper Yes, I am currently playing.

slow bobcat Oct 22, 2019, 3:55 AM

#

Why is there so many issues with ping PUGM? Normally run 20ms now I’m going to 968 anytime I get near people. Stop worrying about these crates and clothing and fix your game. Played tonight and was in lobby for 10mins and my teammates was in a match . I died of course to drowning while I was in lobby.

wooden mirage Oct 22, 2019, 3:58 AM

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@lime juniper yeah although the ping is high, it's good now pubgchickendinner

opaque mist Oct 22, 2019, 4:13 AM

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iOS any solution?

📎 image0.png

crisp turret Oct 22, 2019, 4:17 AM

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Now try again ,

scarlet kraken Oct 22, 2019, 4:18 AM

#

@slow bobcat the ping is not pubg’s problem, is your wifi

#

@opaque mist quit the app and try again

polar marshBOT Oct 22, 2019, 4:32 AM

#

@finite crypt:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

round flax Oct 22, 2019, 4:32 AM

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I run 10-25 ms all the time and it’s been doing this to me and my friends

#

It’s the app

📎 image0.jpg

slow bobcat Oct 22, 2019, 4:46 AM

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@scarlet kraken it’s not my wifi dude! Check out some of the other streamers. Even 7WG is facing the same problem. Literally right now I’m watching different streamers on different platforms and they are facing high ping. So before assuming your correct and blaming the problem on something keep your thoughts to yourself

#

And look @round flax post.

round flax Oct 22, 2019, 4:47 AM

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It’s the game my squad discconected

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The game is not connecting to WiFi I guess gotta use data

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@slow bobcat

slow bobcat Oct 22, 2019, 4:48 AM

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Yeah many issues since the update. @round flax

scarlet kraken Oct 22, 2019, 4:48 AM

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No I @slow bobcat

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Go see what @Tomy 22#9770saud, it’s your wifi, not game

slow bobcat Oct 22, 2019, 4:49 AM

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Umm are you reading ? Are you blind?

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@scarlet kraken

scarlet kraken Oct 22, 2019, 4:49 AM

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no I’m not

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u know u don’t wanna disrespect who are trying so solve your problem

round flax Oct 22, 2019, 4:50 AM

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Yea bro it was smooth till today bro @slow bobcat

scarlet kraken Oct 22, 2019, 4:50 AM

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Mine is working fine

round flax Oct 22, 2019, 4:50 AM

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Dank sit down it’s not just one person with the same problem

slow bobcat Oct 22, 2019, 4:50 AM

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Thank you!

scarlet kraken Oct 22, 2019, 4:51 AM

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No it’s your service company

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Which carrier r u using

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Dude @round flax I’m trying to help u out

slow bobcat Oct 22, 2019, 4:51 AM

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I live near the east coast server of PUBGM and I have tested my wifi . No problems with my wifi. I can play all my other games on console or mobile and have no issues . Prob is with PUBGM

scarlet kraken Oct 22, 2019, 4:52 AM

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don’t u dare disrespect me while trying to help u out

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@slow bobcat than I can’t help u soz

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does your module data work?

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I mean mobile

slow bobcat Oct 22, 2019, 4:52 AM

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That’s why I’m trying to tell you it isn’t my wifi

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Yeah mobile data works but still spikes

#

Wifi and data both get horrible spikes. Also I get a server no response message

normal fulcrum Oct 22, 2019, 5:01 AM

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Have you tried client repair? @slow bobcat

inland plaza Oct 22, 2019, 5:06 AM

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Why can't I add credit card no in purachse options

night cloak Oct 22, 2019, 5:11 AM

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@lime juniper yes sis! I can connect to it but what happened to the event? It just disappeared!??

normal fulcrum Oct 22, 2019, 5:12 AM

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@inland plaza Where are you trying to make purchase from? Play Store, App Store or Midas Buy?

lime juniper Oct 22, 2019, 5:12 AM

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It has been taken down for now, @night cloak.

inland plaza Oct 22, 2019, 5:12 AM

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Playstore

boreal spindle Oct 22, 2019, 5:26 AM

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Hello error , for the form report hack , i make record for hack but he change the name ? i put the new name in the form or old ?

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Pubg can check history of the old names the acc ?

sterile mango Oct 22, 2019, 5:30 AM

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@boreal spindle if you put his ID no matter he change his name the id would be same..

boreal spindle Oct 22, 2019, 5:30 AM

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yes but how they will know if his id or no ..

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cause the name in record is different of now

empty pike Oct 22, 2019, 5:31 AM

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Id code don’t changed

boreal spindle Oct 22, 2019, 5:31 AM

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yes but the id not showing in the video

sterile mango Oct 22, 2019, 5:32 AM

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@boreal spindle when u click report now the ID is showing

boreal spindle Oct 22, 2019, 5:32 AM

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yea but i stream the player not screen the report button

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i think they have history of each acc for old names

empty pike Oct 22, 2019, 5:32 AM

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its a bug....

#

sometimes we can't report hackers....there was no option.. direct sent lobby

normal fulcrum Oct 22, 2019, 5:52 AM

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@empty pike There's always a report button. Once you get killed by a hacker, when yoh chose to spectate your squad mate or the enemy, there will be a report button on right bottom. Once you exit and result screen ia shown, you can report from there too

woeful silo Oct 22, 2019, 5:53 AM

#

Help needed my pubgm account was hacked yesterday . Now someone's using my account by changing the name .
I have screenshot to prove that's my account

normal fulcrum Oct 22, 2019, 5:53 AM

#

If you exit that before reporting, than you can go to add friend, look for the person's profile and report from the profile

#

@woeful silo

Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #481198147478224896 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en

Help Center

Get instant answers to the most common questions and learn how to use Twitter like a pro.

#

@boreal spindle Pubg Mobile doesn't care about IGN. IGN can be changed multiple times using rename card. What's more important is user ID. You have to make sure you note that. IGN is always 2nd option.

woeful silo Oct 22, 2019, 5:56 AM

#

Is there no way I can get my account back

normal fulcrum Oct 22, 2019, 5:56 AM

#

Contact your social media support

polar marshBOT Oct 22, 2019, 5:57 AM

#

@woeful silo:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

sterile mango Oct 22, 2019, 6:05 AM

#

Why matchmaking middle east in emulator only erangel map , i try vikendi not found,, in ace rank

normal fulcrum Oct 22, 2019, 6:06 AM

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@sterile mango Use the report button on right bottom and select unable to enter match

empty rock Oct 22, 2019, 6:09 AM

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Can i transfer my data from global to vitnam !

grizzled lark Oct 22, 2019, 6:10 AM

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No you can't, @empty rock.

empty rock Oct 22, 2019, 6:13 AM

#

Thx u

#

@lime juniper plz help me
Some one stolen my facebook and changed my pw and now im login from gmail
And he always login while im playing

storm flumeBOT Oct 22, 2019, 6:15 AM

#

Please refer to this channel's pinned messages for further information, @empty rock:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

lime juniper Oct 22, 2019, 6:15 AM

#

Please contact Facebook support and the game customer service.

empty rock Oct 22, 2019, 6:15 AM

#

What should i do !

#

Can give me link of facebbok

grizzled lark Oct 22, 2019, 6:18 AM

#

https://m.facebook.com/help/ @empty rock

Help Center

empty rock Oct 22, 2019, 6:28 AM

#

@lime juniper is any way to transfer my data of account to vitnam server to be able unlink this face wich stolen ☹☹

normal fulcrum Oct 22, 2019, 6:30 AM

#

@empty rock Account once linked cannot be unlinkes or transfered to other version. You can use the same social media account on Vietnam version but it will start from the beginning. Progress of global version cannot be transferred

#

Be aware that once you log in to Vietnam Version from a social media account, you cannot use it on global version ever

empty rock Oct 22, 2019, 6:32 AM

#

When i tryed my gmail @ global on vitnam its start from beginnig and get nothing

normal fulcrum Oct 22, 2019, 6:32 AM

#

@empty rock Language bro

empty rock Oct 22, 2019, 6:32 AM

#

And im still can login in global

normal fulcrum Oct 22, 2019, 6:33 AM

#

@empty rock That's what I said. It will start from beginning and it cannot be used on global version again

empty rock Oct 22, 2019, 6:33 AM

#

But i can use on global now

normal fulcrum Oct 22, 2019, 6:36 AM

#

No you can't

eager widget Oct 22, 2019, 6:36 AM

#

since the update 0.15.0 i am facing this issue of this car texture in all vehicles (uaz , motorcycle, etc , in every vehicles)

📎 Screenshot_195.png

normal fulcrum Oct 22, 2019, 6:36 AM

#

You can try to ask CS of Vietnam version to transfer data. But only if they agree. Or else nothing can be done

storm flumeBOT Oct 22, 2019, 6:36 AM

#

Hello, @eager widget!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

empty rock Oct 22, 2019, 6:37 AM

#

@normal fulcrum i try thanks you

night cloak Oct 22, 2019, 6:37 AM

#

@eager widget download recource pack in menu

eager widget Oct 22, 2019, 6:37 AM

#

@night cloak i have downloaded already

normal fulcrum Oct 22, 2019, 6:38 AM

#

@night cloak I don't think it's the reason.

#

@eager widget Follow Machete 2.0

scarlet kraken Oct 22, 2019, 7:16 AM

#

@eager widget I’m not sure, but it might be that u didn’t download the resource pack for pubg

sly minnow Oct 22, 2019, 7:16 AM

#

Anyone has the mission pass in royal pass? I just need a screenshot of next week's missions...

eager widget Oct 22, 2019, 7:17 AM

#

@scarlet kraken but i have already downloaded the resource pack

scarlet kraken Oct 22, 2019, 7:17 AM

#

@eager widget does this happen every match?

eager widget Oct 22, 2019, 7:17 AM

#

@scarlet kraken s in every matches and in training mode too since 0.15.0 update

scarlet kraken Oct 22, 2019, 7:18 AM

#

it might be a good idea to reinstall the application

#

if it still occurs, you might have to submit a bug form

eager widget Oct 22, 2019, 7:19 AM

#

@scarlet kraken ok dude i will try it

mint forum Oct 22, 2019, 7:21 AM

#

need help just today I got data has been changed error in lobby

normal fulcrum Oct 22, 2019, 7:37 AM

#

@scarlet kraken Did you meant to say that we don't know what we are saying?

polar marshBOT Oct 22, 2019, 7:41 AM

#

@placid cliff:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

trail crow Oct 22, 2019, 7:47 AM

#

@polar marsh I want to tell you that voice glitch is their in pubg mobile sometimes I am not able to listen my teammates voice and to fix this bug i have to restart the game in middle of the match.So it is humble request to you to please fix this problem.

normal fulcrum Oct 22, 2019, 7:49 AM

#

@trail crow It has already been reported. Head towards #555492558428700682 and give a thumbs up

trail crow Oct 22, 2019, 7:53 AM

#

Can anyone tell me pls how much will be the size of the tmrws paylode mode update.

pulsar geyser Oct 22, 2019, 7:53 AM

#

Is tactical drill for rp buyer or for all?

trail crow Oct 22, 2019, 7:53 AM

#

@normal fulcrum thanks for the help

pulsar geyser Oct 22, 2019, 7:53 AM

#

??

normal fulcrum Oct 22, 2019, 7:54 AM

#

@trail crow No news on that yet

trail crow Oct 22, 2019, 7:54 AM

#

@normal fulcrum ok thanks

#

@normal fulcrum I am just asking so that can I maintain my storage in phone

normal fulcrum Oct 22, 2019, 7:56 AM

#

It can be any size. We can't give you any approx size. But it is recommended to keep atleast 2 gb free while updating.

trail crow Oct 22, 2019, 7:57 AM

#

@normal fulcrum ok

#

@normal fulcrum I am just asking what is your role in pubg -support

#

@JinThomson#721 are you a moderator

#

@normal fulcrum something like that

normal fulcrum Oct 22, 2019, 7:58 AM

#

@trail crow No. I'm a contributor here to help people in need

trail crow Oct 22, 2019, 7:58 AM

#

@normal fulcrum ok now I understood

minor timber Oct 22, 2019, 7:59 AM

#

📎 image0.png

trail crow Oct 22, 2019, 7:59 AM

#

@normal fulcrum can you tell me what is it's procedure to become a contributor

normal fulcrum Oct 22, 2019, 7:59 AM

#

@pulsar geyser I guess it is for every player. You should read about the event in game by clicking help. Button

trail crow Oct 22, 2019, 8:00 AM

#

@normal fulcrum i am just asking

storm flumeBOT Oct 22, 2019, 8:00 AM

#

Unable to find user to DM.

night cloak Oct 22, 2019, 8:00 AM

#

@haughty sleet @harsh anchor @merry sandal By KoF

📎 Capture.JPG

trail crow Oct 22, 2019, 8:01 AM

#

@normal fulcrum what happens if I thumb up in bug report

normal fulcrum Oct 22, 2019, 8:02 AM

#

@trail crow It will be upvoted

trail crow Oct 22, 2019, 8:02 AM

#

O @normal fulcrum ok

#

@normal fulcrum I want to ask you one last thing what happens if we increase our rank in discord I am new on discord I don't know about this thing

night cloak Oct 22, 2019, 8:18 AM

#

What's KoF @night cloak?

#

@night cloak King Of Fire youtuber

#

And what is your request?

#

@night cloak we need update like a Chinese version

#

What do you mean? Which update?

#

@night cloak Emots, side scop, outfits, etc

#

It is getting added slowly to the global version. Just it takes time.

#

@night cloak but we asking give that all features at the same tym for all users

#

Not possible.

#

@night cloak 😭

#

It takes time. There are different plans for global version so it takes time to do it.

#

@night cloak hmm

#

They can't implement everything at the same time. At the end everyone will be complaining about bugs and new issues. So they take time to fix earlier issues and release new things at the same time so their will not be any major bugs and problems @night cloak.

dawn summit Oct 22, 2019, 8:37 AM

#

How do I create a bug report

storm flumeBOT Oct 22, 2019, 8:38 AM

#

Hello, @dawn summit!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

pseudo bear Oct 22, 2019, 8:39 AM

#

Hello I changed the country more than a month and a half ago to the USA and now I am in Syria and I can no longer change the country to Syria I have contacted customer service and closed the conversation did not answer my message a month and a half has passed since the country can not be changed: please help

📎 Screenshot_-_PUBG_MOBILE.jpg

normal fulcrum Oct 22, 2019, 8:43 AM

#

@@trail crow Check #community-news

topaz relic Oct 22, 2019, 8:48 AM

#

@pseudo bear why do you even want to change the country

pseudo bear Oct 22, 2019, 9:03 AM

#

@topaz relic The servers in red have become very high The game is intermittent I want to change to Syria because I am in Syria

hard ridge Oct 22, 2019, 9:06 AM

#

Hello Is it possible to speak with a responsible person

storm flumeBOT Oct 22, 2019, 9:08 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @hard ridge. Remember to read through #481198147478224896 before asking questions in the support channels.

polar marshBOT Oct 22, 2019, 9:10 AM

#

@hard ridge:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

kind sage Oct 22, 2019, 9:16 AM

#

constable set glove is not showing when i use'em

keen cradle Oct 22, 2019, 9:25 AM

#

Hello

#

I need help please

#

My account was hacked and I returned it, but the hacker still can login to my account in PUBG...

normal fulcrum Oct 22, 2019, 9:28 AM

#

@kind sage Report in #555492558428700682

#

@keen cradle

Please be advised that we can not help you with that. It is your own responsibility to protect your social media account. Moreover you cannot unlink /unbind the social media account from in game as explained in the #481198147478224896 2.4. All social media accounts are in control of that social media platforms.
Please be careful to not to share your social media account information to any third party sites or untrusted authorities to avoid further consequences.You can contact respective social media support for further assistance.
Facebook : https://m.facebook.com/help/
Google : https://support.google.com
Twitter : https://help.twitter.com/en

Help Center

Get instant answers to the most common questions and learn how to use Twitter like a pro.

night cloak Oct 22, 2019, 9:29 AM

#

📎 2019-10-21_22_44_11-Window.png

#

Is there any solution for colorful buildings ?

polar marshBOT Oct 22, 2019, 9:31 AM

#

@winged parcel:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen cradle Oct 22, 2019, 9:32 AM

#

@normal fulcrum i returned my account in Facebook but the hacker still can login to my PUBG account cause he logged when he hacked the Facebook account..

polar marshBOT Oct 22, 2019, 9:33 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Oct 22, 2019, 9:33 AM

#

@keen cradle I'm sorry but we cannot help you regarding social media account

keen cradle Oct 22, 2019, 9:34 AM

#

I have a problem with my PUBG account

#

Not in my social media account

spring abyss Oct 22, 2019, 9:34 AM

#

@lime juniper I think this not easy report since gaming chair using dificult character better only put User ID instead username of gaming chair

📎 user.png

normal fulcrum Oct 22, 2019, 9:36 AM

#

L @keen cradle You said your facebook account was hacked. So we cannot help you with it

keen cradle Oct 22, 2019, 9:36 AM

#

The hacker can login to my account because he logged in past

normal fulcrum Oct 22, 2019, 9:36 AM

#

If you want the account to be unlinked from pubg Mobile, ask CS in game to revoke access

keen cradle Oct 22, 2019, 9:37 AM

#

📎 image0.png

normal fulcrum Oct 22, 2019, 9:37 AM

#

But if the still have the facebook account of yours, he can log in to again to your pubg id

keen cradle Oct 22, 2019, 9:37 AM

#

I just can linked to one account in social media

#

He don't have my Facebook account

#

I returned it

#

But cause when he hacked Facebook he login to PUBG

spring abyss Oct 22, 2019, 9:38 AM

#

@lime juniper gaming chair using special character in username

📎 2019-10-19_04-22-05_-.mp4

keen cradle Oct 22, 2019, 9:38 AM

#

Then he just still can login

normal fulcrum Oct 22, 2019, 9:39 AM

#

@keen cradle If he doesn't have your fb account anymore, he can't log in. There must be something else

keen cradle Oct 22, 2019, 9:40 AM

#

He don't log out from my account when he hacked

#

So he can just open PUBG Mobile and login automatically to my account

buoyant nymph Oct 22, 2019, 9:40 AM

#

Ok this is hella weird

📎 image0.png

normal fulcrum Oct 22, 2019, 9:42 AM

#

@buoyant nymph Report it in #555492558428700682

storm flumeBOT Oct 22, 2019, 9:42 AM

#

Hello, @spring abyss!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

buoyant nymph Oct 22, 2019, 9:42 AM

#

Okei

#

What how btw @normal fulcrum

normal fulcrum Oct 22, 2019, 9:43 AM

#

@keen cradle Give me a moment

#

@buoyant nymph Go to bug report and check pinned message

keen cradle Oct 22, 2019, 9:43 AM

#

Take your time

storm flumeBOT Oct 22, 2019, 9:43 AM

#

Please refer to this channel's pinned messages for further information, @buoyant nymph:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

spring abyss Oct 22, 2019, 9:44 AM

#

yes the form need correction

normal fulcrum Oct 22, 2019, 9:46 AM

#

@spring abyss You can copy ign by visiting their profile

spring abyss Oct 22, 2019, 9:47 AM

#

@normal fulcrum I cant searching they using special character on username

#

@normal fulcrum i think better only user ID

normal fulcrum Oct 22, 2019, 9:48 AM

#

You can search using user id

#

@keen cradle Are you positive that hacker cannot access your fb account anymore?

polar marshBOT Oct 22, 2019, 9:50 AM

#

@spring abyss:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

normal fulcrum Oct 22, 2019, 9:53 AM

#

If you have reported in game than it's well and good. He will get what he deserves

#

But to fill the form, user ID and IGN are required

turbid current Oct 22, 2019, 10:02 AM

#

someone found this MP5K from a bot in the global version

📎 FB_IMG_15717384901631074.jpg

spring void Oct 22, 2019, 10:04 AM

#

@turbid current yes, it is available in bot crates only right now and will be added properly later

turbid current Oct 22, 2019, 10:06 AM

#

@spring void thanking you for the information

spring void Oct 22, 2019, 10:06 AM

#

@turbid current welcome

keen cradle Oct 22, 2019, 10:09 AM

#

@normal fulcrum yes im sure he can't

normal fulcrum Oct 22, 2019, 10:09 AM

#

Ok

#

Have you linked any other social media?

keen cradle Oct 22, 2019, 10:10 AM

#

I can't ! I don't know why

#

📎 image0.png

#

I dont have the ( + ) on linked area

light trout Oct 22, 2019, 10:11 AM

#

@keen cradle Please contact the in-game customer service to know why you can not link any other social media accounts to your game account.

empty pike Oct 22, 2019, 10:11 AM

#

hackers dead day by day.....we want play pubgm without cheater thanks engineer

keen cradle Oct 22, 2019, 10:13 AM

#

@light trout i don't have any answers

📎 image0.png

night cloak Oct 22, 2019, 10:15 AM

#

@keen cradle Instead of saying hello/help, directly write your query and once they are available, they can assist you.

storm flumeBOT Oct 22, 2019, 10:15 AM

#

Hello, @empty pike!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

night cloak Oct 22, 2019, 10:16 AM

#

@keen cradle Maybe you have an Android device too.

keen cradle Oct 22, 2019, 10:16 AM

#

They tell me to Verify my account , then no one answer

📎 image0.png

night cloak Oct 22, 2019, 10:17 AM

#

They usually take 72 hours for a reply. Be patient.

keen cradle Oct 22, 2019, 10:17 AM

#

@night cloak the hacker maybe login from android device

night cloak Oct 22, 2019, 10:18 AM

#

The person who compromised your game linked their Google Play Games (like gamecenter) account to your profile, @keen cradle.

keen cradle Oct 22, 2019, 10:19 AM

#

@night cloak maybe I don't know! How can we fix this??

night cloak Oct 22, 2019, 10:20 AM

#

That's what happened since you don't have an android phone.

keen cradle Oct 22, 2019, 10:20 AM

#

Ok how we can fix this 💔

night cloak Oct 22, 2019, 10:22 AM

#

You need to ask PUBG Mobile support in game to revoke the access of the Google Play account.

Attached is an example on how to do it. It might be slightly different for you, it's just for an idea. @keen cradle

📎 image0.jpg

tender kite Oct 22, 2019, 10:22 AM

#

Hello , anyone can help ?

storm flumeBOT Oct 22, 2019, 10:23 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @tender kite. Remember to read through #481198147478224896 before asking questions in the support channels.

keen cradle Oct 22, 2019, 10:24 AM

#

Is this method effective? I can in all ways confirm the account ownership.@night cloak

night cloak Oct 22, 2019, 10:25 AM

#

@keen cradle Yes. But remember, it won't remove the Google Play account from your game, just a block so the other person cannot login through it. You still won't be able to link another login method.

polar marshBOT Oct 22, 2019, 10:26 AM

#

@tender kite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

keen cradle Oct 22, 2019, 10:28 AM

#

@night cloak thank you so much i will try now I hope it run

night cloak Oct 22, 2019, 10:28 AM

#

Good luck!

polar marshBOT Oct 22, 2019, 10:41 AM

#

@cedar badger:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

simple dew Oct 22, 2019, 10:43 AM

#

hi

languid citrus Oct 22, 2019, 10:43 AM

#

If i unregistered my crew for crew challenge can i register back? because one of my members is changing account

#

it's says there 30m isit minutes or Months?

#

???

polar marshBOT Oct 22, 2019, 10:48 AM

#

@simple dew:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

slow tangle Oct 22, 2019, 10:50 AM

#

30 minutes

#

I have done it

#

We had to remove an inactive crew member and we added another member after we unregistered and then we registered

#

@languid citrus

languid citrus Oct 22, 2019, 10:57 AM

#

@Saudy#9020 thanks better than the mods and contirbuter

night cloak Oct 22, 2019, 10:59 AM

#

📎 Screenshot_2019-10-22-16-29-08-67.png

#

Glitch level

#

Season screen + lobby screen mix

spring void Oct 22, 2019, 11:00 AM

#

@night cloak restart and it will be fixed

#

You can always report all the bugs

night cloak Oct 22, 2019, 11:00 AM

#

It happens at every time when i click season

worthy portal Oct 22, 2019, 11:01 AM

#

Can someone please tell me the new location of the factory in survive till dawn?!

night cloak Oct 22, 2019, 11:01 AM

#

Watch youtube @worthy portal

worthy portal Oct 22, 2019, 11:01 AM

#

I cant find anything of it from youtube @night cloak

night cloak Oct 22, 2019, 11:02 AM

#

Maybe there isnt a factory in update !

#

pubgm_hidethepain

#

Hello

#

Hii

worthy portal Oct 22, 2019, 11:03 AM

#

There is a boss named pierro in the new update and he exists in the factory.

night cloak Oct 22, 2019, 11:03 AM

#

@worthy portalGive meh a sec

worthy portal Oct 22, 2019, 11:03 AM

#

Okay

real bobcat Oct 22, 2019, 11:03 AM

#

is the problem data has been changed resolved ?

vagrant onyx Oct 22, 2019, 11:04 AM

#

@worthy portal Pvz fan ?

worthy portal Oct 22, 2019, 11:04 AM

#

Yea

vagrant onyx Oct 22, 2019, 11:04 AM

#

@worthy portal me 2

#

Been playing at long time ago

worthy portal Oct 22, 2019, 11:05 AM

#

Nice

#

I've been playing since i was 7

vagrant onyx Oct 22, 2019, 11:06 AM

#

@worthy portal lets better to talk in #pubg-mobile

worthy portal Oct 22, 2019, 11:06 AM

#

Lets better talk in dm @vagrant onyx

night cloak Oct 22, 2019, 11:06 AM

#

@worthy portal there is a boss location area around shelter region

vagrant onyx Oct 22, 2019, 11:06 AM

#

@worthy portal yea 😂

worthy portal Oct 22, 2019, 11:07 AM

#

Can you please mark it on erangel map and send me?

night cloak Oct 22, 2019, 11:07 AM

#

Sure

worthy portal Oct 22, 2019, 11:08 AM

#

I hope you dont mean the paimen

#

I dont want paimen i want pierro

#

And pierro is in the pumpkin factory

#

You can send me the location in dm @night cloak

storm flumeBOT Oct 22, 2019, 11:11 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat.

vivid field Oct 22, 2019, 11:16 AM

#

I use wireless headphones...and i face sound delay problem only in pubg...i nees to fix it for pubg help pls!?

#

@spring void

spring void Oct 22, 2019, 11:17 AM

#

@vivid field it is a common issue for wireless headphones, please use wired ones

vivid field Oct 22, 2019, 11:17 AM

#

No solution?

spring void Oct 22, 2019, 11:18 AM

#

No, unfortunately

hasty belfry Oct 22, 2019, 11:26 AM

#

Is there any restriction on the new event for the free parachute and qbz skin?

night cloak Oct 22, 2019, 11:40 AM

#

اه

#

hi

spring void Oct 22, 2019, 11:41 AM

#

How may I help you? @night cloak

polar marshBOT Oct 22, 2019, 11:41 AM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

fossil estuary Oct 22, 2019, 11:55 AM

#

Anybody?

wispy fern Oct 22, 2019, 11:58 AM

#

@hasty belfry As far as i know, you have to get some points doing different activities and reach certain point to get skin permanent. For me its 141 points within 41 days

normal fulcrum Oct 22, 2019, 12:04 PM

#

@fossil estuary Yes?

#

@vivid field Before purchasing a wireless headphones, you should check Bluetooth version and latency. Lower the latency, smaller the delay. But since it's wireless, delay will always be there

ashen glen Oct 22, 2019, 12:09 PM

#

Hi

#

I'm meeting too many hackers

#

Pubg

storm flumeBOT Oct 22, 2019, 12:10 PM

#

Hello, @ashen glen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

night cloak Oct 22, 2019, 12:17 PM

#

Anyone online?

#

@night cloak Yes?

#

Did they lowered battle coin bonus reward?
Used to get 40, but now it says 35.

#

Any idea?

#

Is it just me? Or it got changed for everyone?

ashen glen Oct 22, 2019, 12:20 PM

#

📎 Screenshot_20191021-035253_PUBG_MOBILE.jpg

#

He is cheating

flat edge Oct 22, 2019, 12:20 PM

#

Does anyone else having problem with ratings in corwn rank? I'm crown 4 whenever i play solo vs squad i got no rating even mostly in top 10 with 6+kills i get - u

#

-5

night cloak Oct 22, 2019, 12:21 PM

#

@flat edge u on asia?

flat edge Oct 22, 2019, 12:21 PM

#

Middle East @night cloak

night cloak Oct 22, 2019, 12:21 PM

#

Dammit

storm flumeBOT Oct 22, 2019, 12:21 PM

#

Hello, @ashen glen!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

flat edge Oct 22, 2019, 12:22 PM

#

Crown

vague ravine Oct 22, 2019, 12:23 PM

#

Report to this player

📎 Screenshot_20191022_151546_com.tencent.ig.jpg

boreal spindle Oct 22, 2019, 12:24 PM

#

@vague ravine why ? i think he is a clean player

vague ravine Oct 22, 2019, 12:25 PM

#

@boreal spindleHe's Hack

boreal spindle Oct 22, 2019, 12:25 PM

#

how you know ? did u encounter him ?

night cloak Oct 22, 2019, 12:25 PM

#

Hii

boreal spindle Oct 22, 2019, 12:25 PM

#

any evidence that show us this player is a cheater ?!

vague ravine Oct 22, 2019, 12:26 PM

#

Yes I encountered @boreal spindle

cyan citrus Oct 22, 2019, 12:26 PM

#

@boreal spindle lol check his stats , every single player on top rank is a cheater and you kids think they are veery good or something

vague ravine Oct 22, 2019, 12:26 PM

#

@boreal spindleWait

glacial shale Oct 22, 2019, 12:28 PM

#

Hi, any possible fixes for rubberbanding while at constant 40 ping?

vague ravine Oct 22, 2019, 12:30 PM

#

@boreal spindleIs this a clean player ??

📎 Screenshot_20191022_152801_com.tencent.ig.jpg

storm flumeBOT Oct 22, 2019, 12:30 PM

#

Hello, @vague ravine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

vague ravine Oct 22, 2019, 12:33 PM

#

@storm flumeThe game has become bad hackers everywhere

cyan citrus Oct 22, 2019, 12:35 PM

#

@vague ravine maybe he is shroud , who cares ? 😁

#

precisely not the devs so shouldnt you

trail crow Oct 22, 2019, 12:42 PM

#

@polar marsh what will be the time for the update

#

@blazing saddle what will be the time for the update

blazing saddle Oct 22, 2019, 12:43 PM

#

What update?

trail crow Oct 22, 2019, 12:44 PM

#

@blazing saddle paylode mode

blazing saddle Oct 22, 2019, 12:44 PM

#

No specific time announced yet, but it will most probably be an ingame update.

trail crow Oct 22, 2019, 12:45 PM

#

@blazing saddle thank you brother

blazing saddle Oct 22, 2019, 12:46 PM

#

@flat geode Stop spamming.

novel sparrow Oct 22, 2019, 12:50 PM

#

Help
Solo FPP
No work

night cloak Oct 22, 2019, 12:50 PM

#

@novel sparrow do you meam, matching takes time?

novel sparrow Oct 22, 2019, 12:51 PM

#

Like 10:00 minutes

night cloak Oct 22, 2019, 12:52 PM

#

@novel sparrow what is your rank in FPP and server?

novel sparrow Oct 22, 2019, 12:53 PM

#

Platinum IV and North America server

night cloak Oct 22, 2019, 12:55 PM

#

@novel sparrow it's happening maybe because of lack of enough player. ||FPP is kind of dead||
Did you try on different time of the day?

novel sparrow Oct 22, 2019, 12:56 PM

#

Yeah

#

📎 image0.png

#

In all maps

blazing saddle Oct 22, 2019, 12:58 PM

#

@novel sparrow Longer matchmaking durations are due to lack of players in your region for FPP. Try playing on a different server or on active durations of the day.

novel sparrow Oct 22, 2019, 1:00 PM

#

if there are no players why I can't play with bot

#

😑

real comet Oct 22, 2019, 1:02 PM

#

There's just longer matchmaking in general this season. I think a lot of players migrated to CoD. I've been averaging 4-8 min waits per match in TPP

night cloak Oct 22, 2019, 1:02 PM

#

@novel sparrow if it happens, the game will become-
Bot Unknowns Battle Ground PubgmSmart

real comet Oct 22, 2019, 1:02 PM

#

@night cloak lmao

clear girder Oct 22, 2019, 1:03 PM

#

I just wanna ask if pubgm changed the server location. I’ve been getting different servers/lobby (i’m mainly in indo lobbies and not any others) in the game after the new update.

Ping spikes up from time to time nowadays and it is not my usual ping anymore. If any developers can tell me what they’ve changed in the new update, i’ll be glad to know about some changes.

real comet Oct 22, 2019, 1:03 PM

#

@clear girder my ping has also been spiking recently. Used to always get like 30mps and now its above 100 alot of times

night cloak Oct 22, 2019, 1:03 PM

#

@clear girder what is your country?

clear girder Oct 22, 2019, 1:04 PM

#

Brunei, located in South-East Asia.

real comet Oct 22, 2019, 1:04 PM

#

Question, does Ace still get 3 tier protections?

novel sparrow Oct 22, 2019, 1:05 PM

#

@night cloak THANK (GRACIAS)

night cloak Oct 22, 2019, 1:05 PM

#

@clear girder I'm not sure about any change on server(lobby).
But, currently there is ping issue in Indonesian lobby.

clear girder Oct 22, 2019, 1:05 PM

#

Ah aight

#

No wonder my team got the different pings. Will this be fixed soon enough?

normal fulcrum Oct 22, 2019, 1:08 PM

#

@clear girder Sure. Make sure to share your feedback to in game CS

tepid gate Oct 22, 2019, 1:09 PM

#

When will the premium crates items renew.

fluid onyx Oct 22, 2019, 1:09 PM

#

How to remove a twitter account from pubg mobile

clear girder Oct 22, 2019, 1:09 PM

#

Aight, thanks yalls.

normal fulcrum Oct 22, 2019, 1:10 PM

#

@tepid gate No news on that

night cloak Oct 22, 2019, 1:10 PM

#

@tepid gate 2 days later🙂

tepid gate Oct 22, 2019, 1:10 PM

#

@night cloak on 24 ??

night cloak Oct 22, 2019, 1:11 PM

#

@tepid gate wait a minute. Let me check again!

tepid gate Oct 22, 2019, 1:11 PM

#

Ok

normal fulcrum Oct 22, 2019, 1:11 PM

#

@fluid onyx

Unfortunately, there's no way to unlink a login method. However they can revoke access of the specific login method, from either their respective social media profile settings or by contacting customer support in game. Revoking access will only prevent unusual login activities. It does not let the user link another login method.

tepid gate Oct 22, 2019, 1:12 PM

#

BTW any leaks for the new premium crate items.

normal fulcrum Oct 22, 2019, 1:12 PM

#

@tepid gate No

polar marshBOT Oct 22, 2019, 1:14 PM

#

@lost umbra:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2019, 1:14 PM

#

Yes@tepid gate! Premium crates item will renew in 24!

tepid gate Oct 22, 2019, 1:14 PM

#

@night cloak 0k

normal fulcrum Oct 22, 2019, 1:15 PM

#

@lost umbra Once you report a player, they will investigate. If player is found to be uaing cheats or any unfair advantage, they will be banned

polar marshBOT Oct 22, 2019, 1:15 PM

#

@exotic adder:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@river mortar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

olive isle Oct 22, 2019, 1:50 PM

#

@lime juniper please tell me payload mobe release time

lime juniper Oct 22, 2019, 1:50 PM

#

📎 unknown.png

olive isle Oct 22, 2019, 1:51 PM

#

Dude please tell me release time I know release data

polar marshBOT Oct 22, 2019, 1:52 PM

#

@orchid nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

lime juniper Oct 22, 2019, 1:53 PM

#

03:00 UTC, @olive isle.

olive isle Oct 22, 2019, 1:54 PM

#

@lime juniper thx

sacred surge Oct 22, 2019, 1:59 PM

#

I logged in everyday to get the desert camo R45 and I didn't even get it

maiden salmon Oct 22, 2019, 2:10 PM

#

will any in game update came ?

storm flumeBOT Oct 22, 2019, 2:10 PM

#

We currently do not have a specific release date for the upcoming update, @maiden salmon. Once we do, we will publish further information in #news.

spring void Oct 22, 2019, 2:10 PM

#

Dont ping admins for no necessary reason

night cloak Oct 22, 2019, 2:23 PM

#

Mein account ist gehackt brauch helfe

pseudo orchid Oct 22, 2019, 2:29 PM

#

Hello I have a question

polar marshBOT Oct 22, 2019, 2:32 PM

#

@pseudo orchid:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@midnight lily:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

cosmic gazelle Oct 22, 2019, 2:42 PM

#

Halloween events are coming tomorrow or later

#

?

sonic dew Oct 22, 2019, 3:00 PM

#

Payload mode means halloweenmode ?

blazing saddle Oct 22, 2019, 3:04 PM

#

@sinful drum No advertising.

#

@sonic dew Nope. Payload is a new game mode.

sonic dew Oct 22, 2019, 3:05 PM

#

Are u sure ? @blazing saddle

blazing saddle Oct 22, 2019, 3:06 PM

#

@sonic dew Yes.

#

Halloween mode is another game mode which you may randomly get while playing Erangel, just like Day/Night mode, @sonic dew.

trail pecan Oct 22, 2019, 3:09 PM

#

I need help?

#

?

#

Hallo

storm flumeBOT Oct 22, 2019, 3:10 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @trail pecan. Remember to read through #481198147478224896 before asking questions in the support channels.

sonic dew Oct 22, 2019, 3:11 PM

#

Yea I got but there is achievement to win 20 payload matches

#

So when can I expect payload mode @blazing saddle

blazing saddle Oct 22, 2019, 3:11 PM

#

@sonic dew 23rd October.

sonic dew Oct 22, 2019, 3:12 PM

#

So tomorrow 😁

#

But I’m missing it ... today I’m travelling for work next 4 to 5 days 😒 can’t play

grizzled maple Oct 22, 2019, 3:21 PM

#

Just a doubt.. In pubg all my frds were gone and it started as new... what is this??

#

how do I get my all friends back in game? now my account have 0 friends...

frosty tusk Oct 22, 2019, 3:33 PM

#

Dear PUBG Mobile
Your SLIDING mechanism in TDM is very cool
But please make is long press or double tap the crouch button to trigger because when i want to crouch and shoot it always slides. It is very annoying 🙁
#555492558428700682
#questions
#pubg-mobile

bold siren Oct 22, 2019, 3:34 PM

#

Thank you for the suggestion, @frosty tusk.

night cloak Oct 22, 2019, 3:37 PM

#

bad pubg

polar marshBOT Oct 22, 2019, 3:37 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

nimble rampart Oct 22, 2019, 3:38 PM

#

So me and my partner where ingame playing and after i finished i went to her profile to send chickens and i saw that she wasnt in my friend list anymore she was deleted for some reason randomly and our synergy is now reset how can we fix this

polar marshBOT Oct 22, 2019, 3:39 PM

#

@gentle wolf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2019, 3:43 PM

#

GWcmeisterPeepoE

blazing saddle Oct 22, 2019, 3:54 PM

#

@nimble rampart User probably removed you as an ingame friend.

#

@grizzled maple What is your login method? Can you provide screenshots of your friend list?

polar marshBOT Oct 22, 2019, 3:59 PM

#

@tight elk:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hazy phoenix Oct 22, 2019, 4:02 PM

#

Stop spaming

night cloak Oct 22, 2019, 4:02 PM

#

ok

grizzled maple Oct 22, 2019, 4:06 PM

#

@blazing saddle actually the question is from @night cloak ... he didn't verified his discord account, so he is not enable to send / ask it here...

📎 Screenshot_2019-10-22-21-35-22.png

#

"It is through Google Play Games"

📎 IMG_20191022_213536.jpg

keen palm Oct 22, 2019, 4:08 PM

#

New account ?

blazing saddle Oct 22, 2019, 4:10 PM

#

@grizzled maple The game started as a new account?

#

With the usual login method?

grizzled maple Oct 22, 2019, 4:12 PM

#

"Before that iam using Guest option to login since in the updated version we have link up the accounts, i have used Google play games & And then the disaster has came"

#

@blazing saddle ↑

blazing saddle Oct 22, 2019, 4:16 PM

#

@grizzled maple User probably did not link their guest account to google play games to save their progress.
The game had priorly sent an ingame warning that they will discontinue the Guest login options and had requested all users to connect their accounts to a social media account via ingame settings.
If user has enough evidence about their game account, comtact the ingame support immediately and request them to restore the account.

nimble rampart Oct 22, 2019, 4:16 PM

#

@blazing saddle the User 100% didnt delete me

normal fulcrum Oct 22, 2019, 4:22 PM

#

@pseudo orchid Can you provide your friend's in game name and user id?

harsh jolt Oct 22, 2019, 4:22 PM

#

PayLoad kode

storm flumeBOT Oct 22, 2019, 4:22 PM

#

Please do not use any other language aside from English in this channel, @harsh jolt. Refer to #613267301243944960 for language channels.

grizzled maple Oct 22, 2019, 4:25 PM

#

@blazing saddle GWjiangLoveHeart Thanks..... eeeeee

echo kelp Oct 22, 2019, 4:33 PM

#

📎 Screenshot_2019-10-22-19-34-12-643_com.tencent.ig.png

#

i was playing pubg mobile
With friends
In tdm room match
Screen got strucked
I returned to looby page
Then this happened

polar marshBOT Oct 22, 2019, 4:33 PM

#

@echo kelp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night gull Oct 22, 2019, 4:34 PM

#

hi,how i can order shirt for lucky drop??

polar marshBOT Oct 22, 2019, 4:35 PM

#

@bitter granite:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@junior plover:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

night cloak Oct 22, 2019, 4:42 PM

#

I can't create an account since the last two updates. Because of that: bad_param. Do you guys have an idea how to fix it? Whenever I finish creating my character it just not entering the game and bring me back. When I tap on Guest again "bad_param" comes up.

📎 Screenshot_20191022-183537.jpg

glossy sable Oct 22, 2019, 4:43 PM

#

Reinstall the game, there must have files issues.

night cloak Oct 22, 2019, 4:43 PM

#

They disabled it in Last month maybe

glossy sable Oct 22, 2019, 4:44 PM

#

Oh wait

#

It's way more simple than that

night cloak Oct 22, 2019, 4:44 PM

#

I tried already. @glossy sable

glossy sable Oct 22, 2019, 4:44 PM

#

Because you didn't put a name GWloopyBlobShrug

#

So it's bad_param because the "name" parameter doesn't work.

night cloak Oct 22, 2019, 4:45 PM

#

No, I did before. It's just always like that. That code pop up and it brings me back. Then I have to create my character again and again.

#

||No name will work, cause guest login option is disabled||

polar marshBOT Oct 22, 2019, 4:46 PM

#

@sick moth:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 22, 2019, 4:46 PM

#

You're in Germany, I assume?

night cloak Oct 22, 2019, 4:47 PM

#

I also tried it from the PC through the official emulator. Also on other devices. But all of them give the same issue.

#

Yes!

#

I live in Germany.

glossy sable Oct 22, 2019, 4:48 PM

#

@night cloak Guest mode was only disabled in India.

#

@night cloak If it's on all devices, that's very strange. Hold on a second.

night cloak Oct 22, 2019, 4:48 PM

#

I also tried via Facebook, Google.

#

@glossy sable if I'm nit wrong it's also disabled for USA and My country too

#

Yeah, Apple/Android and Windows...

glossy sable Oct 22, 2019, 4:49 PM

#

Well Germany isn't USA, is it?

nova shell Oct 22, 2019, 4:49 PM

#

hi i want support i have problem

night cloak Oct 22, 2019, 4:49 PM

#

Germany is in Europe.🤔

glossy sable Oct 22, 2019, 4:50 PM

#

(I know.)

storm flumeBOT Oct 22, 2019, 4:50 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @nova shell. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak Oct 22, 2019, 4:51 PM

#

Do you think it's bug?
I'm not from India. But same error for me PubgmConfused

polar marshBOT Oct 22, 2019, 4:51 PM

#

@nova shell:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 22, 2019, 4:52 PM

#

@night cloak Where are you from? I forgot?

#

I remember there's 1 or 2 other countries where it has been disabled too.

gilded citrus Oct 22, 2019, 4:53 PM

#

I have a suggestion

glossy sable Oct 22, 2019, 4:53 PM

#

Bangladesh right?

#

Sure, go on?

night cloak Oct 22, 2019, 4:53 PM

#

@glossy sable Bangladesh. Tried changing my location, but it's not working GWbruhTrolled

polar marshBOT Oct 22, 2019, 4:54 PM

#

@arctic river:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 22, 2019, 4:54 PM

#

@night cloak "changing location" = ?

#

GWchadMEGATHINK

gilded citrus Oct 22, 2019, 4:54 PM

#

You guys should add a report button in game in tdm. There was a hacker and he left the game in the last minute. So i couldnt report him

night cloak Oct 22, 2019, 4:54 PM

#

|| everything is possible when u have an droid 😂||

#

@gilded citrus There is a report button in TDM GWbruhTrolled . Located on bottom left corner

gilded citrus Oct 22, 2019, 4:55 PM

#

LOL @ebon nacelle

#

Oh is there

glossy sable Oct 22, 2019, 4:55 PM

#

Welp

gilded citrus Oct 22, 2019, 4:55 PM

#

Oh wait no

#

I meant

#

Inside the game playing

#

Not when the game is finished

polar marshBOT Oct 22, 2019, 4:56 PM

#

@ebon nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 22, 2019, 4:56 PM

#

@night cloak Are you talking about the game or the result screen?

#

wew

night cloak Oct 22, 2019, 4:57 PM

#

Result screen. Then I noticed he was taking about inside the game GWcorbinMonkaGIGA

#

Poor boy. Muted. How long?

glossy sable Oct 22, 2019, 4:57 PM

#

Obviously. ||Dumb.||

#

Unmuted.

night cloak Oct 22, 2019, 4:58 PM

#

What is the mute duration for using ben PubgmConfused

polar marshBOT Oct 22, 2019, 4:58 PM

#

@ebon nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 22, 2019, 4:59 PM

#

Secret.

night cloak Oct 22, 2019, 4:59 PM

#

GWbruhTrolled again muted

glossy sable Oct 22, 2019, 4:59 PM

#

He just can't help himself can he.

#

@ebon nacelle Of course it does, you can see the thousands and thousands of players getting banned every week in the partial list in #news.
See a cheater? Report them.

onyx cairn Oct 22, 2019, 5:01 PM

#

@night cloak
Do you still experience any issues meanwhile creating an Account?

glossy sable Oct 22, 2019, 5:01 PM

#

Only reason the Report button "doesn't work" is that you actually don't use it.

#

@onyx cairn They do.

onyx cairn Oct 22, 2019, 5:04 PM

#

Ok, I'm waiting for his response. We do have 2 similar cases like that.

ebon nacelle Oct 22, 2019, 5:04 PM

#

I did report them, but it's been a week now and they're still #1 in FPP Squads in NA server so..

#

Guess I'll have to even the game and use them myself lol 😪

night cloak Oct 22, 2019, 5:06 PM

#

@onyx cairn Yes! I just tried again to create an account.

glossy sable Oct 22, 2019, 5:06 PM

#

Guess you'll be banned yourself lol 😪

polar marshBOT Oct 22, 2019, 5:07 PM

#

@ebon nacelle:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

glossy sable Oct 22, 2019, 5:07 PM

#

...

dark tinsel Oct 22, 2019, 5:07 PM

#

yeah, i know the report button works.. but i also submitted a report with video of an extremely obvious (car going like 900mph and glitching all over) cheating case and my players reported are still playing as well.

#

what do we do in that case?

night cloak Oct 22, 2019, 5:07 PM

#

I contact the support also via E-Mail. But there response is kinda automatically created and not useful at all...

glossy sable Oct 22, 2019, 5:07 PM

#

Just drop the topic, won't even bother unmuting you next time.

night cloak Oct 22, 2019, 5:07 PM

#

GWbruhTrolled

#

For me it's like that from the update 08.08.2019 so I just hoped that it will be fixed with the newer one.

dark tinsel Oct 22, 2019, 5:08 PM

#

wth was that?

#

dude.

#

fix your bot

night cloak Oct 22, 2019, 5:08 PM

#

You can't use bam GWbruhTrolled

ebon nacelle Oct 22, 2019, 5:08 PM

#

@dark tinsel exactly what I'm thinking

glossy sable Oct 22, 2019, 5:09 PM

#

GWloopyBlobShrug

#

Can't help himself can he.

onyx cairn Oct 22, 2019, 5:09 PM

#

@night cloak
I'll added you as friend. Contact me in dm, we'll find out why you can't create an Account.

dark tinsel Oct 22, 2019, 5:09 PM

#

anyway, back to the original question - what is to be done in those cases where it's blatantly obvious a player needs.. uhh removed from the game? christ. fix your stupid bot.

#

and you've already emailed and reported..

night cloak Oct 22, 2019, 5:10 PM

#

@onyx cairn I'm not from Germany. Even not from India. But, same error happens to me PubgmConfused

glossy sable Oct 22, 2019, 5:10 PM

#

Just report them.

dark tinsel Oct 22, 2019, 5:10 PM

#

is there like, a hotline i can call (lol).. no but really. a 5 year old can see this dude was cheating and he's still playing and it's been weeks

glossy sable Oct 22, 2019, 5:11 PM

#

@night cloak Cuz the game is banned in Bangladesh bruh read the news

#

@dark tinsel No hotline, but a hotlink in #news. 🙂

dark tinsel Oct 22, 2019, 5:11 PM

#

@glossy sable you shouldn't use the word that will get people muted, because inevitably they'll use that word too

#

thanks, i'll check it out.

ebon nacelle Oct 22, 2019, 5:13 PM

#

Please fix the bot!!!

#

Can't even ask a question without it throwing a random response that isn't even revenant to the question

glossy sable Oct 22, 2019, 5:14 PM

#

You have been answered several times already.

night cloak Oct 22, 2019, 5:14 PM

#

@ebon nacelle use bam GWbruhTrolled

olive relic Oct 22, 2019, 5:15 PM

#

Hackers are everywhere

ebon nacelle Oct 22, 2019, 5:15 PM

#

No I haven't @glossy sable but I have a moderator helping me now

storm flumeBOT Oct 22, 2019, 5:16 PM

#

Hello, @olive relic!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://bit.ly/report-pubgm-cheaters

olive relic Oct 22, 2019, 5:17 PM

#

I wanna kill this bot

ebon nacelle Oct 22, 2019, 5:17 PM

#

Same

glossy sable Oct 22, 2019, 5:17 PM

#

Kill it then.

polar marshBOT Oct 22, 2019, 5:18 PM

#

@cobalt pewter:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

rancid escarp Oct 22, 2019, 5:33 PM

#

Hello may a question answered?

polar marshBOT Oct 22, 2019, 5:33 PM

#

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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@lethal wind:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

tardy turret Oct 22, 2019, 5:35 PM

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i cant sign in to the game with facebook acc

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why?

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game turn off automatically

polar marshBOT Oct 22, 2019, 5:48 PM

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@rancid escarp:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

#

@chrome quest:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

hazy phoenix Oct 22, 2019, 5:57 PM

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Guys why is there in my inventory air drops next to outfits?

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They spawn randomly in outfits

quartz silo Oct 22, 2019, 5:58 PM

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hello, claiming file not working

polar marshBOT Oct 22, 2019, 5:59 PM

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@zenith pier:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality;
:white_small_square: purchases from third-parties;
:white_small_square: forced refunding through Google or Apple, and;
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators, and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

quartz silo Oct 22, 2019, 5:59 PM

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One chat bot replying unneccesay

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how to claim proper way?

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And whats wrong with your system? Bugs? I got suspended today without knowing the cause

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let me know the proper way to claim a file

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Built in system not working

hazy phoenix Oct 22, 2019, 6:02 PM

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@quartz silocan u stop nagging and wait

light osprey Oct 22, 2019, 6:02 PM

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Hey what do we do if we facing deformed graphics while landing in parachute ? pubgmt_2

hazy phoenix Oct 22, 2019, 6:04 PM

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@light ospreyIt happens to me i think we have to have stable internet

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Rip my Internet connection

light osprey Oct 22, 2019, 6:07 PM

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Yeah I have a good internet connection it might be the server or my device

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Rip my wiko view 2 go

hazy phoenix Oct 22, 2019, 6:07 PM

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@light ospreyMaybe device

light osprey Oct 22, 2019, 6:07 PM

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T_T

hazy phoenix Oct 22, 2019, 6:07 PM

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We have to get new devices

light osprey Oct 22, 2019, 6:08 PM

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I don't have money to buy an Asus rog phone 2 😭

hazy phoenix Oct 22, 2019, 6:08 PM

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@light ospreyme too

light osprey Oct 22, 2019, 6:08 PM

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I hate my life

hazy phoenix Oct 22, 2019, 6:08 PM

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@light ospreyDont hate ur life bcz of a game

light osprey Oct 22, 2019, 6:08 PM

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Yeah....

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Ur right

hazy phoenix Oct 22, 2019, 6:09 PM

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I know your feelings but we cant do anything about it

light osprey Oct 22, 2019, 6:09 PM

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Ew ...

hazy phoenix Oct 22, 2019, 6:09 PM

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Maybe today we are poor but maybe in the future we will have a lot of money

light osprey Oct 22, 2019, 6:09 PM

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Yeah 😁

hazy phoenix Oct 22, 2019, 6:10 PM

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God is big we go through harsh times sometimes in our life but then we will be happy

light osprey Oct 22, 2019, 6:10 PM

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😀

hazy phoenix Oct 22, 2019, 6:10 PM

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Dont worry buddy we will get our things we want in the future

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We all love you dont hate ❤

light osprey Oct 22, 2019, 6:12 PM

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Do you have a good internet connection ?

hazy phoenix Oct 22, 2019, 6:12 PM

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@light ospreyno

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100ms

light osprey Oct 22, 2019, 6:12 PM

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Oh rip

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Mine is 40-60ms

hazy phoenix Oct 22, 2019, 6:12 PM

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I dont have money to afford good Internet connection

light osprey Oct 22, 2019, 6:13 PM

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Ping and internet connection are not the same :
Ping = ms
internet connection = Wi-Fi
(I don't know if I am wrong )

hazy phoenix Oct 22, 2019, 6:14 PM

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I dont know alot about this things but i know my phone lags because of my connection

haughty cypress Oct 22, 2019, 6:17 PM

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ping is mainly caused by location, you can have piss poor 100 kb/s network but still sit at 24ms @hazy phoenix

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if your network is at a constant 100ms, you likely live in a remote location or somewhere that isnt well developed

hazy phoenix Oct 22, 2019, 6:18 PM

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@haughty cypressOh ok i didnt know that thank you about the info