#questions

1 messages · Page 624 of 1

night cloak
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Help me!!!! Help me get my account back

charred isle
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Will I get banned if I use dns

night cloak
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What social media SUPpOrt????

reef stirrup
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time to wait 🤷

glossy sable
night cloak
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Where!!!! What? Where is that!!!

mild saffron
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@glossy sable i hate u bro😭

glossy sable
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@mild saffron Have a nice day/night ahead!

spring void
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@charred isle no

reef stirrup
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Savage

mild saffron
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@glossy sable im going to die

glossy sable
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@charred isle Be very careful about it.

blazing saddle
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@charred isle Nope.

night cloak
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@glossy sable I saw that thing 1millipn times nothing helps!!!

glossy sable
#

@mild saffron Go see a therapist (or your parents, I don't know).

mild saffron
#

😭 😭 😭

charred isle
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@glossy sable what do you mean by being careful

night cloak
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It doesn’t HELP

mild saffron
#

@glossy sable bye have a great life

reef stirrup
#

@charred isle about the "die"

night cloak
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@blazing saddle help me PLEASE

glossy sable
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@charred isle Do NOT disconnect it mid-game. That's a straight-up ban.
But if you're careful about it there's no problem.

charred isle
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Certainly I'm using 1.1.1.1 on Android

night cloak
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@glossy sable I need my account dude I already went on the Facebook support it doesn’t say anything about someone hacking ur account

glossy sable
#

@night cloak Secure your Facebook account, then.

glossy sable
#

Change password, etc.

blazing saddle
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@charred isle Yes it is safe. Just do not disconnect it midgame or it may lead to a temporary account lockdown.

ivory bane
#

Is it possible to attach a facebook to ur game center acc for a profile pic?

glossy sable
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@night cloak I fricken understand, it's you that doesn't.

night cloak
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@blazing saddle i want to ask you something one of my friends wasn’t online since 5 days and today he got ban in the morning.
How is this possible.

glossy sable
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@ivory bane What

reef stirrup
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@night cloak try to log in your Facebook-account and tap the "forgot password".

ivory bane
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I have my pubg acc linked to game center but cant choose profile pic

night cloak
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@glossy sable how the hell are u suppose to service a account if u can’t login to the account he changed the password!!!

blazing saddle
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@night cloak What does being online or offline have to do with account suspensions?
If a user was found violating rules it leads to a ban. Simple.

reef stirrup
#

@night cloak you can change the password by your self since it's your phone-number/email adress

night cloak
#

@reef stirrup wdym?

reef stirrup
#

try forgot password in the log in page of Facebook

glossy sable
night cloak
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@reef stirrup he changed the password and email

reef stirrup
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🤦

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didn't Facebook sent you an email about the change than?

runic niche
#

you should take more care of your accounts

night cloak
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Nope

reef stirrup
#

🤦

runic niche
#

you sure they changed the email?

night cloak
#

I’m positive

runic niche
#

i'm pretty sure it would need confirmation from your old email. maybe you used a different email, a secondary email

night cloak
#

His dumbáss even told me

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@blazing saddle he didn’t play in this season not even a single match

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I didn’t add a email, it was my number

reef stirrup
#

🤦

blazing saddle
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Hello, @night cloak
We understand the frustration due to the problems being faced. Unfortunately we cannot help you with this issue since it is not directly related to the game. It is a problem with your social media account and contacting the social media support is the only hope you have for recovering your account.
I hope you understand. Kindly refrain from bring the same issue here again and again.

night cloak
#

Shut up toRoid holy

runic niche
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lmao you're gonna get banned dude

reef stirrup
#

show some respect...

blazing saddle
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@night cloak So? The abnormalities were probably reported a long back and the system found abnormal logs in their account.

night cloak
#

@runic niche explain more

reef stirrup
#

🤦

runic niche
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@night cloak @blazing saddle is a moderator. he can ban you from the discord server and you'll never get your account back

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or, at least you'll never get help getting your account back

night cloak
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Omg not that, about my account

glossy sable
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Bruh

runic niche
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@night cloak facebook surely has systems in place to prevent something like this from happening

night cloak
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@blazing saddle is there anything we can do for his account

glossy sable
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So you're asking for help, and when you get help you tell them to shut up

runic niche
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they wouldn't just let you change email without confirming with the old email

blazing saddle
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@night cloak Click File Claim and wait for response.

glossy sable
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Go home kid go get some sleep, you're not making sense here.

runic niche
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@night cloak I just googled it. in order to change your email you must confirm with the old email. check again dude

night cloak
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@runic niche I didn’t have my email in my Facebook

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@blazing saddle thanks, i will share once i will get the response.

runic niche
#

what did you have then?

night cloak
#

I had my number

runic niche
#

so the hacker changed your phone number?

night cloak
#

Yea

runic niche
#

then there is nothing you can do

night cloak
#

What.....

runic niche
#

you should have added an email account so you can gain access in case of things like this

night cloak
#

Ur saying my account is just gone?

runic niche
#

you can try contacting facebook and try to prove ownership. this is much more difficult though

night cloak
#

I spent 400 dollars on the game mate

runic niche
#

did you have any other link methods?

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the game lets you link your account 2 different ways for situations like these

night cloak
#

Twitter yea

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But somehow my Twitter is suspended

runic niche
#

then use twitter

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you lost BOTH link methods

night cloak
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😅 uh yes

runic niche
#

you should take care of your accounts more. Umm try contacting facebook and proving ownership the account. we can't really help in other ways here

night cloak
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I literally just said u can’t contact them..... they only have a help center

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And the help centers doesn’t have anything of hackers getting in ur account..... which is dumb......

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@runic niche

blazing saddle
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First of all, it is your own responsibility that you gave your sensitive information about your social media account, @night cloak.

The game or the ingame staff is not responsible for this.
The only option is to contact the social media support.

If you have no other questions kindly move to #chat or #pubg-mobile since nobody here can help you regarding your issue.

night cloak
#

There is NO social media support

runic niche
night cloak
#

Didn’t I already tell u this or do u have short term memory loss?

topaz rune
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『SS』BABA
557796731
this is my account where i got title dominator in middle east fpp.
today i got offline ban without any reason..
is this normal? this is not normal sir.. where we spend alot of time and due to our hard work we get and Pubg ban us without any reason.. i have been playing since s2 without even knowing about the hack.. this is not normal sir... help me in recovering my account..

blazing saddle
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Did you even read what I said? We cannot help you in anyway regarding your issue, @night cloak.

night cloak
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I’m not talking to u no more @blazing saddle ur no help. Also tell pubg they need better mods

blazing saddle
night cloak
runic niche
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first one

night cloak
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K

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Things getting crazy here winner

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God help to support team😂

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Oh shiz that had my phone number

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😂 man I am dumb @runic niche

runic niche
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@night cloak use desktop website

night cloak
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K, can we do this in dms?

runic niche
#

desktop website has different interface it appears

blazing saddle
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@night cloak We are responsible for managing this server. We don't work for Tencent games.
Currently you are just flooding the channel by asking questions which is not related to the game but to your social media account. You can continue to ask for support from other users in DMs instead of flooding this channel.

night cloak
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@runic niche

runic niche
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fine

night cloak
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uhm his account is related to the game

topaz rune
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@blazing saddle it is useless to claim file there.. there response is ridiculous. instead of investigating they keep asking same question and at last they said thank you we can't do anything..

blazing saddle
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@night cloak It is an issue directly related to Facebook, not the game.

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@topaz rune Sorry we do not provide support regarding ingame suspensions here.
You can contact the ingame support if you feel you ban was not justified.

topaz rune
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i can send full proof and character id, u may investigate.. But this is not normal to ban a fair player.. who have spent so much time to achieve a title..

blazing saddle
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We do not deal with such reports, @topaz rune.

runic niche
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bruh he gave his friend the password

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do yall happen when they changed IDs from 9 to 10 numbers long

fallow heart
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If i download the lite version can i play with non lite players?

glossy sable
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No, @fallow heart. They're two totally separate versions.

golden rampart
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hy

glossy sable
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Which country are you from, @golden rampart?

golden rampart
#

@glossy sable Bangladesh

glossy sable
#

Don't use VPN.

#

Follow the instructions given in the pinned message.

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @golden rampart *:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak
#

Bibi will be isolated because of the cheaters

Turn the name of the game to Pepsi Hacker

blazing saddle
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Check #news, we post a partial list of banned players everyday. Kindly report cheaters ingame. Eventually all cheaters get banned.

weak rivet
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My id ban anyone help me please i am not using hack or any third party app

storm flumeBOT
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Please refer to subpoint 2.9 in #481198147478224896 for further information, @weak rivet. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

weak rivet
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Please help

blazing saddle
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Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service, @weak rivet.

night cloak
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I need help its second time i get banned please help me

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Amy admin@here i will send the prove

runic niche
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@night cloak how long

unkempt warren
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Hey

night cloak
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Come to private

unkempt warren
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I got banned for 3 months. Is there a way i can just know the reason so i dont do it again? The game just banned me without giving me a reason which i think its not fair at all. The only thing i did wrong that i can think of is i automatched with a hacker and i killed him just because he was killing people that are very far away with a pistol. My merits got deducted for that. After that match i played 6 other matches with no issues.

tall raptor
unkempt warren
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Is there a way someone can tell us why we get temporary ban? Because we dont know what we did wrong and im sure we going to do it again. I got 3 months ban for no reason at all. Even my tier still the same. Can someone explain please?

tall raptor
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This was an accident but I was back in lobby I see my merit is 14

unkempt warren
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@tall raptor just play solo or duo until you get morethan 60 merits.

tall raptor
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😭

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Accident

unkempt warren
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@tall raptor i dont think support here can help with issues like mine and yours.

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@night cloakwhy did you get ban?

tall raptor
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I heard them saying thuis just a discord group and they dint have anything tondo with tencent and we are wasting time

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One mod said earlier we have to report in game to pubg

night cloak
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@unkempt warren because of nothing

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I was in the game and i recorded that match when i got banned i posted on youtube

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Thay banned me because of nothing

tall raptor
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Emulator? Or mobile

stark quest
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who is in Charge

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May I inquire

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When you log into my account

storm flumeBOT
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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @stark quest.

unkempt warren
#

@night cloakhow long did you get ban for? I been playing with my account since season 1 and i got ban 3 months for nothing too. @tall raptor its really frustrating

blazing saddle
stark quest
#

@storm flume I do not understand you

fathom marsh
#

😂

blazing saddle
fathom marsh
#

all those hackers complaining is pretty funny to read

stark quest
#

@blazing saddle Thanks

blazing saddle
#

No problem.

unkempt warren
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@blazing saddle bro thank you for the info but im not getting the reason why i got banned. They just keep telling me i violated the rules but which rule did i break.

fervent viper
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Hello I have a problem I can not connect with twitter, it obliges me to send a code by message on a phone number that I have more for a long time can help me Please?

blazing saddle
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@unkempt warrenYou can read the Terms of Use to get more information about what rules you broke (intentionally or not).

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@fervent viper You cannot login into the game via twitter?

silent nest
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need support

storm flumeBOT
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We are unable to provide assistance if you do not ask a question or state a problem, @silent nest. Remember to read through #481198147478224896 before asking questions in the support channels.

silent nest
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when i login it says you will be banned for violation regulations unlocks on 2020-1-12

unkempt warren
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@blazing saddlei did read it and the only thing i did wrong is kill one of my teammat that i automatched with. He was hacking thats why i killed him. You guys can check him out his DK was 54!!!!

fervent viper
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No I can not and my account is only connect to twitter @blazing saddle

silent nest
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i dont understand the reason :(

unkempt warren
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@silent nesti have same issue!!!!

blazing saddle
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@unkempt warren If you think the account suspension was unfair, click the File Claim button and wait for response.
We do not deal with account suspensions here.

severe kestrel
#

guys I have a question??

storm flumeBOT
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Please refer to subpoint 2.9 in #481198147478224896 for further information, @silent nest. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

unkempt warren
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I dont mind waiting i just need to know the reason so i dont do it again. I dont think i did anything wrong and i think it was autoban or system ban not human ban.

blazing saddle
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@fervent viper Can you provide a screenshot of the issue?

silent nest
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@blazing saddle how much time it takes to get reply

blazing saddle
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A few hours to a few weeks, @silent nest.

unkempt warren
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@blazing saddlehow to get to the ile a claim button?

blazing saddle
fervent viper
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OK no problem, can I send it to you privately? because I feel that its going to be long @blazing saddle

blazing saddle
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@fervent viper Sure thing.

severe kestrel
#

will the new update really reduce the lag.

sweet sail
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@severe kestrel We have to wait for that

severe kestrel
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i play on a low end device. but every pubg update increase the lag. now they said they will reduce battery consumption and smooth gameplay .

unkempt warren
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@blazing saddlewhen i file a claim it doesnt let me and just give me a section to read that has pubg rules. Can i send an email instead?

dense token
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I can’t get out. I glided and landed outside. Crawled into a window and fell through the floor.

blazing saddle
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You can email them at PUBGMOBILE_CS@tencentgames.com, @unkempt warren.

storm flumeBOT
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Hello, @dense token!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
severe kestrel
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out of 100% ban . 70% are hacker/ cheater and 30% uses gfx tool.

astral tinsel
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When are you all gone remove the geust acc from pubg mobile?

unkempt warren
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@severe kestreli dont use any 3rd party programs and got banned.

severe kestrel
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thats not the case. why will the game ban us id we try to pmay smooth using gfx??

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, .

blazing saddle
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@severe kestrel ^

unkempt warren
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@night cloak you didnt use any 3rd party orograms? I got banned 3 months for no reason

blazing saddle
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@astral tinsel Guest account support has been discontinued. Kindly link your account to a social media account.

slim vector
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What did i do

unkempt warren
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@blazing saddle hey is sending an email to the email you send me could be helpful to know the reason of the ban?

blazing saddle
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@unkempt warren Email at PUBGMOBILE_CS@tencentgames.com.

storm flumeBOT
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Please refer to subpoint 2.9 in #481198147478224896 for further information, @slim vector. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

gilded citrus
#

So um I think I have a problem

runic niche
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@gilded citrus what

gilded citrus
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So I am a five finer player, and whenever I want to shoot, my middle finger would often drag the Notification Center down. I don’t think there are ways to stop it

runic niche
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hmm

blazing saddle
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That is a device related issue. I don't think there is an option to disable it, @gilded citrus.

gilded citrus
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Yeah...

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I can handle it but it’s really just annoying

runic niche
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use thumb like everyone else 😛

sweet sail
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@blazing saddle Any news about bangladesh ?

blazing saddle
#

Nope, no news yet, @sweet sail.

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Keep an eye on #news. We will post any information we have about the issue there.

covert hound
#

Are these suppose to have the same name? I tried repairing and nothing changed

blazing saddle
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@covert hound The Achievements have the same name, but the reward title names are different.

covert hound
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Weird

gilded citrus
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@runic niche bruh I used from 2 fingers to 5 fingers and 5 finger is the best lul

umbral jetty
blazing saddle
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@umbral jetty Contact the ingame support regarding the issue.

umbral jetty
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@blazing saddle thank you

celest steppe
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I want to report a player that uses Hack with a manual

storm gull
#

Hey guys when the login problem
Will solve in Bangladesh???

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@blazing saddle

storm flumeBOT
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Hello, @celest steppe!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

blazing saddle
#

@storm gull No news yet. We will post any information we get in #news.

grizzled lark
#

There are no official statement about that issue yet, @storm gull.

storm gull
#

Okay

opaque mist
#

@gilded citrus I know there is some way to lock it just search up how to disable Notification Center while in a app

storm gull
#

@blazing saddle @grizzled lark if i use Kiwi vpn for Playing...
It will effect my id?

celest steppe
#

I need a link to provide the company with hacker information

blazing saddle
#

Regarding VPN usage kindly read this, @storm gull :
Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation.

brittle hollow
#

Hi I need a admin fast

gilded citrus
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@opaque mist aight ty imma try

thorny wadi
#

I accidentally deleted my friend, and I want the cooperation back.

night cloak
#

Can someone give me a link to download the beta if there is one still up

fresh solstice
#

Hi, where is the event center???

opaque mist
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@thorny wadi contact in game support they can’t do anything here

night cloak
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@thorny wadi you can not

opaque mist
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@night cloak the new updated will be out in like 1 day and 3 hours just wait

fresh solstice
#

Answer in English or Geman please 😉

night cloak
#

@opaque mist I know i just want to try the new stuff

opaque mist
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@fresh solstice what do you mean the event center

fresh solstice
#

I got an Info "AmazonPrime members get...bla bla... In the event center

smoky karma
#

Hello Can I change my Facebook account from my account pubg

night cloak
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No

smoky karma
#

my facebook account has been disabled

runic niche
#

you can't

smoky karma
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What's the solution

opaque mist
#

Don’t let your account be disabled 🤨

smoky karma
#

Hahahahaha
It was deleted by Facebook

opaque mist
#

Because... lemme guess u violated their tos

blazing saddle
#

@smoky karma It is currently not possible to unlink social media accounts once linked to the game.

#

@fresh solstice You can click the Giftbox option below the Royale Pass icon in the matchmaking lobby.
There you can check all the ingame events - Themed and Time Limited.

smoky karma
#

Thank you!

dreamy marsh
#

tell me how😂

sweet sail
#

@dreamy marsh What is your flag ?

dreamy marsh
#

Same Flag

#

of the country

sweet sail
#

Same server ?

dreamy marsh
#

yup

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Same Every Thing

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@sweet sail !!

night cloak
#

@warm wren see this hacker still not ban, this hacker pushing rank other player by money and kill me in TDM

blazing saddle
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@dreamy marsh It seems your rank was frozen due to abnormalities detected in your account. Contact the ingame support regarding this issue.

blazing saddle
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@night cloak Kindly report ingame. It takes time for the system to review each account individually.
Eventually all cheaters get punished appropriately and the game does not tolerate any kind of unfair means of gameplay. We post a partial list of banned players in #news everyday.

night cloak
#

@blazing saddle i already reported ingame on 13 October

blazing saddle
#

@night cloak They will review the account and take action accordingly. Kindly be patient.
Don't worry, eventually all cheaters get banned.

night cloak
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@blazing saddle ok

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@blazing saddle thank you

lost garnet
#

What do you do if one of your teammates are a cheater and you didn't know, how do you avoid getting yourself banned?

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Do you leave mid game?

velvet turtle
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@lost garnet You kill him as brutally as you can.

latent vortex
#

Hi, My account has been hacked.

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I need help

runic niche
#

@blazing saddle What you said about the rank being frozen isn't true

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I think that's a bug because I have it as well for FPP solo, but all the other ones are normal

brittle hollow
#

Hello anyone on

grave marten
#

Guys, What happens in the game Pubg Mobile?
Yesterday, my friend created a new visitor account and filmed the game and after we got off the plane he was banned for three months without any reason without using any other external programs. Is this normal?

brittle hollow
#

@neon patio

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I wanna ask there is no support till tomorrow

night cloak
#

@brittle hollow elaborate?

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@grave marten there's so many people saying they're banned without a reason for 3 months 1 years etc, it's normal or not he's banned, if your friends think he's banned falsely "file claim"

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Im only one who got crash on game? Or i can't move...

blazing saddle
#

@runic niche Yes it is a bug. But it also happens in regional rankings when the ranks are frozen.
Rank freezing and Not ranked are two different issues.
But in most cases, the users having Not Ranked issue is due to Rank freezing. Got it?

#

Not ranked is a visual bug when your ranking is more than the maximum rank counter.

runic niche
#

Yea I see

hybrid valley
#

Hi everyone have a question.I will delete the game and reinstall it.Will my facebook account bring back my previous control layouts and sensivities back when i log in again or have to build them all over?

runic niche
#

you will probably need to build them all over i think

hybrid valley
#

Are you sure

runic niche
#

no, but better safe than sorry

blazing saddle
#

You can take a backup of the files while reinstalling the game if you are using an Android device, @hybrid valley.

hybrid valley
#

Using ios device .

junior plover
#

Does someone know how i can contact pubg VN ?

blazing saddle
#

Well, then the controls will be reset, @hybrid valley.

#

@junior plover We provide support only for the English Global version of the game.

hybrid valley
#

Oh that will be rough i have to find another way to save

blazing saddle
#

It would be better if you take screenshot of your current control settings before uninstalling the game, @hybrid valley.

hybrid valley
#

@blazing saddle good idea ty

median relic
#

Yoooo

#

I was about to get the bike from the board game and servers got down ffffddd

night cloak
#

Noooo

median relic
#

1 point away brooo

night cloak
#

I was not ready😂 winner

median relic
#

This game trash brroooo god damn

coral maple
#

What happened to the game?

#

Is it offline?

void pine
#

Yes

coral maple
#

How long

void pine
#

No idea

night cloak
#

Our PUBG Mobile was offline offically since 7:00 AM (VN/Thai time). The game shut downs for the update. Offline time will estimate for the next 7 hours (or sooner) according to the maintenance notice.

coral maple
#

I don't understand....

#

No game for 7 hours?

median relic
#

Is the Board Game still going to be up after the servers?

night cloak
#

Game now offline ?

maiden wharf
#

Yes @median relic till 21st !

median relic
#

@maiden wharf thank you

olive grove
unkempt portal
#

How much time this break will take anyone know????

night cloak
#

Check #news @unkempt portal

unkempt portal
#

@night cloakthanks!

minor raptor
#

@molten crown hello dear these days too many people are trying to report my account maybe each game most of 10 people report me also my friends who are haters, so please can i know is this issue will affect my account?

molten crown
#

If you’re getting reported by multiple people often it could lead to a suspension of some length. However, the game staff do look over accounts that get reported so if you’re not doing anything that’s claimed you should be fine.

minor raptor
#

Thanks 🙏

blazing saddle
#

@median relic @coral maple @night cloak The maintainence was priorly announced in #news along with the timings.

worthy crown
#

Interesting

#

Thanks daddy'O I love you so

bitter crane
#

For pubg mobile im trying to get the log in 60 days in a row achievement and ive gotton far but now i have to do it agian because i cant login till the 16th

valid spoke
#

@bitter crane you can login today...after the maintenance is done

foggy ivy
#

The game is in manteniment

#

?

#

Sorry for bad english i speak spanish

night cloak
#

@foggy ivy yes

foggy ivy
#

@night cloak ok thanks 👍

night cloak
#

Hello

#

I would like some assistance!

#

Cough cough @vital sluice

vital sluice
#

What's up?

night cloak
#

It will not let me log into puB

vital sluice
#

Maintenance has begun.

night cloak
#

Hmmm

vagrant onyx
#

@night cloak check back at least 3 hour to 5 hour

night cloak
#

What?

#

Ohh that's why It said server did not respond

vagrant onyx
#

@night cloak server are offline
try again in 3 to 5 hour at least

night cloak
#

I'll be asleep by that time lel so I'll be on tmr

night cloak
#

But I can’t see my pfp pic

#

When I was on pub

vagrant onyx
#

@night cloak whats pub

night cloak
#

Pubg

vagrant onyx
#

@night cloak just wait till server are back online

dapper bramble
#

Please someone help me I am logging into my game but its showing that server connection lost always

night cloak
#

@dapper bramble Server is offline right now

craggy ravine
#

How should I put link in content creator

dapper bramble
#

@night cloak So it can show server connection lost ??

night cloak
#

yah

#

it's not a problem from u , it showing for all

dapper bramble
#

@night cloak When it will open ?

storm flumeBOT
#

Please refer to subpoint 7.2 in #481198147478224896 for further information, @craggy ravine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

@dapper bramble idk , we are waiting ..

dapper bramble
#

@night cloak Thank you

night cloak
#

ur welcome

rotund marlin
#

Is it confirmed it will take 8 hrs or is it an estimate

vital sluice
#

It will be completed under 8hrs.

#

Will notify you in #news once it's back up.

lunar iris
#

Can I talk to someone from the support ?

vital sluice
#

What is it regarding, @lunar iris?

fallen anvil
#

Sometimes when i play another game and open pubg again game is choppy as hell.

night cloak
#

Where can I find new policy against hackers? I want to read it.

lunar iris
#

I Can't login to my account

vital sluice
#

@lunar iris #news the servers are down.

lunar iris
#

Not now

vital sluice
#

Once the update is out it could be available, @night cloak.

lunar iris
#

Since a while

vital sluice
#

How long is "a while"?

lunar iris
#

Almost a month , because i lost my social media login account and i cant recover it.

night cloak
#

@vital sluice thanks. I dont understand UTC so I want to know another thing. How long the update process will take approximately?

fallen anvil
#

Utc is global time

vital sluice
#

Try to get back your social media account then? Contact their customer service @lunar iris.

#

In about 3-5 hrs more atleast, @night cloak. We will inform once the servers are online.

lunar iris
#

@vital sluice they are not responding .. and i have all the information you need to prove that im the owner of the account i lost.. please help im playing since season 1

vital sluice
#

Can't help you with that here on discord, @lunar iris. You should try to get back your account through the customer service of the game or social media.

lunar iris
#

Customer Service isn't helping at all .. same auto reply every time .. i tried the Email and that also didn't help.
I need a solution to get my pubg account back

tidal radish
#

any server for bd server issue

#

please tell me

night cloak
#

Hello

vagrant onyx
#

@night cloak hey you want help ?

night cloak
#

Yes Sir

#

@vagrant onyx

lunar iris
#

@night cloak 3-5 hours

night cloak
#

7:00AM UTC @night cloak

#

Itc?

dry crest
#

@vital sluice on?

night cloak
#

UTC @night cloak

#

Itc

vital sluice
#

What's up? @dry crest

night cloak
#

Itc la Btao Bois

lunar iris
#

@vital sluice You didn't respond to my last message 😕

dry crest
#

@vital sluice nothing much tho! wanna ask you a question tho

night cloak
#

Utc means universal time coordinated @night cloak

opaque mist
#

@lunar iris ask for a real person

night cloak
#

I Know Bro!!! @night cloak

lunar iris
#

@opaque mist ??

opaque mist
#

@night cloak so do utc to your timezone

night cloak
#

@night cloak then why ur texting itc?

#

Yes

vital sluice
#

@lunar iris i already told you we can't help here

dry crest
#

well one of my mate using DNS changer. So i just want you to be assure me that using dns changer won't ban her account! @vital sluice

opaque mist
#

@lunar iris while in cs ask for a real person

vital sluice
#

It will not, @dry crest.

dry crest
#

@vital sluice but if she use VPN than it will isn't it?

night cloak
#

Dang Logan they got you working hard

vital sluice
#

We just can't guarantee if it will result in a ban. It also depends on what purpose you are using dns or vpn. Playing the game without any of these is all we recommend always.

lunar iris
#

@vital sluice You cant help here and customer support can't help either .. who is going to help !!?

dry crest
#

@vital sluice Well so using DNS changer/VPN is not recommended! And also we've to use it at our own risk?

vital sluice
#

Sometimes it could trigger the anticheat depending on the purpose it's being used, @dry crest.

night cloak
#

Update Coming Tomorrow na????

vital sluice
#

Yes at your own risk.

dry crest
#

@night cloak Yes

night cloak
#

🙁

dry crest
#

@vital sluice Gotcha & Thanks

vital sluice
#

I'm not an option, @lunar iris. Just the customer service in-game is. I only manage this discord server ,not social media accounts staff or in-game developer.

night cloak
#

They need to give Logan his own role he working hard out here

lunar iris
#

@vital sluice customer service is just an auto reply and can't help at all .. is there any other option i can do to restore my PUBG account ?

dry crest
#

@lunar iris File claim

lunar iris
#

@dry crest I'm not banned

#

I lost my FB account and the game is linked to it

dry crest
#

Well pubgm team has nothing to do with that

#

@lunar iris try to recover your account

lunar iris
#

@dry crest I tried a lot.. they just don't to activate my account🙂

#

Dont want to *

opaque mist
#

so fb wont give you your fb account back?

dry crest
#

In that case you won't get any help from here cause they don't deal with these issues! @lunar iris

lunar iris
#

@opaque mist yup

opaque mist
#

so its not pubgs issue

oak tartan
#

I’m just curious is this update gonna be out tonight or tomorrow

vagrant onyx
#

@oak tartan tomorrow

lunar iris
#

@opaque mist I'm trying to recover my pubg account not my Fb account

oak tartan
#

Ok thanks

sly solstice
#

where support?

night cloak
#

Here

sly solstice
#

can i use gfx tool?

night cloak
#

No

sly solstice
#

why

night cloak
#

Ban

sly solstice
#

you sure?

night cloak
#

It count as modifying in game file and stuff, don't trust me you try it yourself got ban you take the consequences

lunar iris
#

Yes you might get banned

opaque mist
#

you wil get banned

#

will*

sly solstice
#

how about Game launcher?

vagrant onyx
#

@sly solstice all will got you banned

night cloak
#

Is it like gfx tool

#

Ik what's that but

sly solstice
vagrant onyx
#

@sly solstice dont for modify game file and function will get you banned

lunar iris
#

@sly solstice No it's not .. you can use game launcher

upper wind
#

@vital sluice will Pubg Moblie come back in 3 hours with new update

night cloak
#

oh game launcher is a booster

#

@upper wind tomorrow update out

vagrant onyx
#

@upper wind 2 hour and 12 min
in UTC 5:00 AM

vital sluice
#

I don't know the ways you can get your social media account back, @lunar iris. Sorry.

upper wind
#

So update at 12:00 for me

vital sluice
#

Update will come tomorrow 16th.

vagrant onyx
#

server will be online in like 5:00 UTC time @upper wind

vital sluice
#

It's only maintainance today.

upper wind
#

Tomorrow the 15th

night cloak
#

16

lunar iris
sly solstice
#

16

upper wind
#

What for me 15 lol

lunar iris
#

Is there any update in the anti cheating system ?

nimble thistle
#

@vital sluice any news for bangladeshi pubg user????

vital sluice
#

Nope. Sorry.

opaque mist
#

anti cheat is always being updated

lunar iris
#

@opaque mist I mean like an improved update

vagrant onyx
#

@lunar iris improved update = yes

lunar iris
#

Thanks

night cloak
#

When I try to enter the game does not respond and ask me to wait 291 seconds .. Am I the only one suffering or is it pending waiting for update?

vagrant onyx
#

@night cloak server offline check time 5:00 UTC , like about 2 hour and 2 min

night cloak
#

Thanks

#

will u guys annouce when the update is done with the pubgm news thing?

vital sluice
#

Yes.

night cloak
#

ight thanks

toxic sage
#

When does the server come back online? I am on PST

vagrant onyx
#

@toxic sage what time for you

opaque mist
#

@toxic sage just do 7 utc to pst

toxic sage
#

I think it’s 12am for me

vagrant onyx
#

@toxic sage check in 2:00 am your time ( which 2 hour away )

toxic sage
#

It’s 8:03pm for me right now

opaque mist
#

wtf lmao

night cloak
#

Lol let's just say it's come back up in 2h

vagrant onyx
#

@toxic sage in 10:00 PM check

round flax
#

@opaque mist at midnight

toxic sage
#

Hopefully

opaque mist
#

@round flax what?

upper wind
#

@vital sluice are y'all gonna fix the lag on low devices like my phone?

opaque mist
#

"The performance has also been improved: now it runs smoothly but consumes less power and therefore less likely to cause your device to heat up;" @upper wind

shell garden
#

@upper wind

  1. they're discord mods, not developers so you're asking the wrong people
  2. optimizations are released every few patches, but I HIGHLY recommend upgrading your device. i used to be a low-end device too, and playing on 60 fps literally turned me from a bot into a top player
upper wind
#

My phone is Revel Plus and it's laggs alot

#

That's why I'm crossing my fingers if there fix the lagged @opaque mist

#

So I can play tournament and Scrims so much better

hushed flower
#

Guys what is the new glide feature in next update coming tomorrow

shell garden
#

upgrade your phone. the only lag reductions they're adding are fractional and won't really make it disappear... and they keep adding new stuff so it's just as likely you'll get more lag instead of less.

upgrade your phone. the game gets so much more fun when you can actually play, trust me

opaque mist
#

@upper wind i doubt it its very hard to optimize for a phone that is already experiencing lag

upper wind
#

I wish I can get other phone but nah I'm poor

opaque mist
#

pro tip

#

get a job

upper wind
#

Young

opaque mist
#

ye same tbh im cappin

hushed flower
surreal mural
#

Pubg doesn't open

hushed flower
#

@surreal muralmaintanace

opaque mist
#

@surreal mural theres maintance rn

surreal mural
#

Ohh thanks

hushed flower
#

@opaque mistwould u plz tell me what is the new glide feature coming tomorrow

opaque mist
#

glide? @hushed flower

shell garden
#

do you mean slide?

hushed flower
#

Wait let Me show u a pic

opaque mist
#

bet

round flax
#

I’m wondering if they’re fixing the graphics on the iPhone 11 pro max I can only get extreme on smooth and on my iPhone XS Max I can get extreme on hdr it don’t make sense

hushed flower
dawn cosmos
#

When will be the update be available ?

opaque mist
#

@hushed flower oh you know when you are jumping out of the plan you are gliding so probs so more trials

round flax
#

Update is available on the 16th

opaque mist
#

trails*

night cloak
#

Is there is new tdm map (the ruins) coming or not?

hushed flower
#

Ohh I forgot that @opaque mist

#

@night cloakyes

night cloak
#

@hushed flower but in patch notes no new tdm map

hushed flower
#

@night cloak ohh tow vai game ana ka baddie pata chalaga

#

😂

night cloak
#

@hushed flower kl dhekte h beta me to tha

hushed flower
#

Ha beta ma tha

#

Tu @opaque mistko bol

night cloak
#

@opaque mist new tdm (the ruins) coming or not?

opaque mist
#

@hushed flower if it isnt in the patch notes then no

sudden relic
#

Update In play store or in game during login?

night cloak
#

@sudden relic in play store

opaque mist
#

@sudden relic it will most likely be on the store

sudden relic
#

Kool thankx will keep an eye out there.

hushed flower
#

@night cloak according to @opaque mist new tdm isn't rolling out tomorrow

faint prawn
#

When are da servers online

hushed flower
#

7.00 utc

night cloak
#

Tdm to aana chahiye 😭

hushed flower
#

Ab roka kaya faydaaaa

empty whale
#

Hello my friends account got hacked

#

When we recoverd it message was shown your account have been banned

rotund marlin
#

Pubgm beta download link?

fallen anvil
#

Desert eagle is in update?

hushed flower
#

@fallen anvil yes boyyy

fallen anvil
#

Hehe time to 1 tap from helicopter. 😊

hushed flower
#

@empty whale ask to the contributor

#

@fallen anvilol

night cloak
#

@lime juniper new tdm (the ruins) coming or not?

empty whale
#

@hushed flower thank you

rotund marlin
#

@neon patio is the beta for ios still available for download

fallen anvil
#

Chinese version has 3rd tdm map were still in first one lol

opaque mist
#

@empty whale account safety is the users own responsibility we cant do anything click file claim

empty whale
#

@hushed flower where is the contributor

hushed flower
#

@empty whalewelcome

fallen anvil
#

Tomorow

hushed flower
#

@gentle summit tomorrow may be on play store

night cloak
#

Sbko pta h update kb aa rha bs be faltu me hi pooche ja rhe h

gentle summit
#

@night cloak hehe

brave elm
night cloak
#

Enter in chatroom

fallen anvil
#

@brave elm open a group chat .

brave elm
#

I did

opaque mist
#

@brave elm leave the chatroom you made and rejoin

fallen anvil
#

Watch it on yt

gentle summit
#

@brave elm there is a chatroom section in chat you have to go there and make a group then send one msg done

brave elm
#

i did every possible thing

#

okay I'll try that once again

gentle summit
#

@brave elm u have to create your chat room

rotund marlin
#

Where tf do i download beta

fallen anvil
#

In tf @rotund marlin

brave elm
#

@hushed flower @gentle summit okay, thank you

rotund marlin
#

what

opaque mist
#

@rotund marlin cant u just wait for the update?

rotund marlin
#

Y did u ping me to say that

fallen anvil
#

@gentle summit fr lol

opaque mist
#

@rotund marlin the update is gonna be out in like a day but u can find a beta link on youtube smh

hushed flower
#

Hallo people

rotund marlin
#

most of them r scams tf

fallen anvil
#

Just wait is only a day lol

rotund marlin
#

ive already looked them up on yt and its all in indian

hushed flower
#

@rotund marlin what u need

opaque mist
#

they dont provide beta links on this discord anymore most of its sent in the ingame mail now

rotund marlin
#

beta link @hushed flower

fallen anvil
#

@rotund marlin download taptap app u can find beta there

hushed flower
#

Hi spooky

gentle summit
light trout
#

This time limited players were required for testing out new stuff in beta version and the developers did not want to get beta servers crowded, hence the links were sent to limited players through the in-game mail. If they require many more players, they will announce it on Subreddit and here on Discord.

fallen anvil
#

Not limited players but limited regions. Racism at its finest

light trout
#

@opaque mist Please use the discussion channels if you do not require any support.

opaque mist
#

@light trout ik i kept leaning on my keybored and it pressed send mb

light trout
#

@fallen anvil There were different players from different regions.

fallen anvil
#

Its not my first day on pubgm but its ok since idc for special things

mental hamlet
#

Hy

#

Some one hack my Facebook and now using my Pubg game what I do someone help me

cosmic gazelle
#

When server is gonna comeback?

fallen anvil
#

After 1 h

opaque mist
#

@mental hamlet contact facebook support account safety is the users own responsibility

light trout
#

@mental hamlet Please contact Facebook customer support since it is their responsibility to protect your account from hacks.

vagrant onyx
#

@cosmic gazelle some thing like 1 hour and 13 min

cosmic gazelle
#

Owke

mental hamlet
#

I try my best but I am fail hacker changed everything

fallen anvil
#

He cant change nothing @mental hamlet

glacial stump
#

When will servers back online?

patent hearth
#

is pubg down rn?

night cloak
#

Anyone help me with the game timelimit of 18age something i by mistake disabled it amd I don't want any time limit help me plzz

vagrant onyx
#

@mental hamlet he can change everything and he able to change everything
( your are require to contact facebook support Immediately

#

@patent hearth yes check again in 1 hour

patent hearth
#

ok ty @vagrant onyx

gritty saffron
#

What’s happening I’m trying to open the game all day long but I couldn’t

kindred zephyr
#

Will the deathcam feature and erangel 2.0 come with the upcoming update?

round spear
#

Will the game contain a new anti-cheat system in this update?

vapid rapids
#

@gritty saffron meantinance

night cloak
#

@gritty saffronbcz game is in maintenance😂

gritty saffron
#

I had no idea lol

vagrant onyx
#

@gritty saffron if you want to wait
just take some coffee and relax p

gritty saffron
#

When it’s going be back

night cloak
#

@kindred zephyr no not in this update. maybe in 0.16.0 version!

vapid rapids
#

@gritty saffron it ends on 7 am utc right now its 4am

vagrant onyx
#

@gritty saffron about in 1 hour

#

or 3 hour

gritty saffron
#

Oh thanks so much for the info ❤️❤️

night cloak
#

@gritty saffron server will open@ 7:00:00 UTC! (Depending on work progress)

pulsar geyser
#

What's wrong with pubg????

kindred zephyr
#

@ıllıllı WiZzArDFTW ıllıllı#788maintanace look the previous chats

night cloak
#

@pulsar geyser server is under maintenance. Try after 7:00:00 UTC.

pulsar geyser
#

I live in bangladesh

night cloak
#

@pulsar geyserthen, try again after 1 PM.

vapid rapids
#

Time right now is 4:05:00am UTC

pulsar geyser
#

Byebye

jagged meteor
#

When maintenance will break

#

Plz tell anyone

night cloak
#

@jagged meteor @UTC 07:00:00

jagged meteor
#

@night cloakbro I know but what is your time now

night cloak
#

@jagged meteor here 10am! That means 3 hour left. Which is same for you!

jagged meteor
#

Thanks a lot bro

solemn yacht
#

my time is 12:15 am

jagged meteor
solemn yacht
#

est

upper wind
#

The servers our back up

faint shadow
#

in the patch notes it says
Control:
when the cmera controlling finger performs a action,the screen controlling feature of the joystick is disabled.When the finger is lifted the feature is enabled again .This reduces errors when using scope,improving firing experience
Can sm one explain what does it mean ?
won't we able to use claw an move aim and shoot at the same time anymore ?

night cloak
#

will the update come out with the halloween update?

opaque mist
#

@night cloak tomorrow

night cloak
#

@faint shadow Maybe you will not be able to move while scope on and firing at the same time. We have to check it practically!

hazy phoenix
#

@night cloakif this happens rip

night cloak
#

15th? @opaque mist

fallen anvil
#

I got khaki mask and outfit from supply crate but not m4.
Whats wrong with my luck

night cloak
#

Update (700mb+) will come 16 October! @night cloak

cedar coyote
#

Can anyone affort uc for me

night cloak
#

okay thanks

hazy phoenix
#

@night cloakdo you have a specific time sir?

night cloak
#

700mb god

cedar coyote
#

Yes

charred isle
night cloak
#

@hazy phoenix update will start from 16 October. Means, you will receive update anytime

#

thanks

hazy phoenix
#

@night cloakoh ok thank you

#

Have a nice day all bye

night cloak
#

was just making sure cause fuzion said tomorrow

#

@charred isle

You have to keep this application active in the backgroud while playing the game to avoid any Data connection errors.

#

If you follow the instructions carefully, you will not get ban.

charred isle
#

@night cloak tnx

night cloak
#

@night cloak any news about bd issue

#

@night cloak Sorry! No information🙁

#

😑

chrome silo
#

Hi can i report something here

light trout
#

@chrome silo Which thing is it?

chrome silo
#

Amazon prime when it was out ik it not relivent but it didnt let me collect anything at all i have prime i put my account in all it said was errot is there a way to get that back

woeful portal
#

Any one know when the update is rolling out for india

haughty cypress
#

i hope this is your first time asking this here

woeful portal
#

K

limber owl
#

I have a question. Is teammate recall feature in the new update on all maps?

onyx briar
#

when is mainteinance going to finish?

woeful portal
#

Maintenance break is over

onyx briar
#

@limber owl its a new mode and never going to be in classic

kind olive
#

Its finished

onyx briar
#

@woeful portal k thx

haughty cypress
#

ill never understand people who come here and ask if maintenance is over

is it really that much effort to open the game once?

onyx briar
#

hey umm why is sniper training removed from arcade?

light trout
#

@chrome silo You will have to contact in-game customer support for that.

onyx briar
#

well i ask because i assume its not done yet because i keep reopening the game and its still doing it

main knoll
#

My twitter account got hacked how do I revoke access if I don't know my Twitter account details?

velvet vault
#

When the cameral-controlling finger performs an action, the screen-controlling feature of the joystick is disabled. When the finger is lifted, the feature is enabled again. This reduces control errors when using scope, improving firing experience.

I think this will affect the mixed or hold mode to scope. Coz it says when we lift the finger we can use joystick again. We'll have to see if we can open scope remove the finger from scope and move.

main knoll
#

Someone tell me?

onyx briar
#

@main knoll forgot my password?

main knoll
#

No my twitter account email and password was changed...

opaque mist
#

@main knoll i dont think you can unlink an account

onyx briar
#

how do you know its your email then?? @main knoll ( your account )

main knoll
#

Er I got a email from twitter

onyx briar
#

then tell them its not you

main knoll
#

Not working because I need the full email and twitter hides the new email...

onyx briar
#

so how do you get the mail if the mail isnt even you and the pwd isnt yours

opaque mist
main knoll
#

The mail was mine

#

Someone found my twitter login details changed them to theirs and now I can't change it back because I don't have control of the account anymore

ancient kestrel
#

Where is sniper training?

#

And why my gyroscope is not working in any match now, i have to press home button and the open pubg mobile from recents apps then it works fine

west sable
#

simple uninstall the game

onyx briar
#

so we have to uninstall game for the arcade mode?

atomic wagon
#

😂 😂 nice creeper3018 btw is the server online?

onyx briar
#

@atomic wagon nice what?

#

i mean you can see the picture right there so do you have to ask if it is online at all

opaque mist
#

@onyx briar it rolls out slowly some people get it before others

onyx briar
#

ohhh

opaque mist
#

report it on the streaming site @night cloak

sand elk
#

Guy on far right.

haughty cypress
#

well then why did you choose to team up with the emulator@sand elk

sly shale
#

Hii

#

Need a rank push squad

chrome silo
#

Emulator just mean on a different system

sly shale
#

Need a squad

night cloak
#

Click there⬆️

grizzled lark
#

If you have a emulator player in your team, @sand elk, you will get matched up with emulator players.

sly shale
#

I roc nobody active there

night cloak
#

Is sniper training supposed to be missing?

tall raptor
#

Will using bugs will ban id?

night cloak
#

@tall raptor yea

sand elk
#

gotcha, ok thank you.

#

@haughty cypress I didnt, we booted em.

raven wadi
#

Is game up already?

lapis trellis
#

What is steam account name option means?

bronze jungle
#

Update already there?

copper ginkgo
#

@bronze jungle no

#

Tonight i guess

grizzled lark
#

The update will be start rolling out from tomorrow, @bronze jungle.

wise tinsel
grizzled lark
#

It's not a real page, @wise tinsel. Kindly don't share your details with them.

wise tinsel
#

Thanks

ripe anchor
#

Whenever I drop pochinky or yasnave, I get massive lag spikes, anywhere else is fine. Help, what can I do

wise tinsel
#

If I use gfx tool . Is there any problem. If I got ban it is permanent ban or temporary

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @wise tinsel.

tall raptor
#

Does using bugs will lead to a ban for 3 months?

wise tinsel
#

@grizzled lark tell me it temporary or permanent

ripe anchor
#

Help please, Whenever I drop pochinky or yasnave, I get massive lag spikes, anywhere else is fine. Help, what can I do???

grizzled lark
#

Permanent, @wise tinsel.

turbid current
#

@storm flume any info about the connection issue of Bangladesh?

lapis trellis
#

What does steam account name means?

wise tinsel
#

@grizzled lark requirement for pubg mobile for smooth gameplay

ripe anchor
#

Help please, Whenever I drop pochinky or yasnave, I get massive lag spikes, anywhere else is fine. Help, what can I do???

grizzled lark
#

It only causes when many people have been landed on that same place, @ripe anchor, so drop on a different location, this is what I can suggest.

#

It modifies the game files, so it is considered as cheating, @wise tinsel.

#

No information yet, @turbid current.

lapis trellis
#

@grizzled lark do u know what does steam account name means I have to file a ticket in pubg support

grizzled lark
#

It's against ToS, @tall raptor, so yes.

#

I have no idea, @lapis trellis, sorry.

#

This is pubgm support, @lapis trellis.

tall raptor
#

It will come in 16.0

lapis trellis
tall raptor
#

16 0

wise tinsel
#

I need to know requirement for pubg mobile for smooth gameplay

tall raptor
#

Wait

grizzled lark
#

This is the PUBG Mobile server, @lapis trellis. You need to join the PUBG pc server for pc related support.

tall raptor
#

Dec

#

Which means 16.0

lapis trellis
#

@grizzled lark my account got ban yesterday with out any reason my pubg Mobile account where do I sent request for help

grizzled lark
#

It could be that, @tall raptor, but we don't have any specific informations about it.

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @lapis trellis. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

tall raptor
#

Pubgm officiallly posted that on facebook and omvo spring split global final is on december

grizzled lark
#

It says it will come soon, so.

night cloak
#

there is alot of banned 3 months to alot of account there is some thing rong

lapis trellis
#

@grizzled lark is there any other way to file claim to get back may ban account?

spring void
#

@hollow hollow nothing is wrong, just file a claim and wait, we dont provide support for banned accounts here

#

@lapis trellis unfortunately no, you can only file a claim

brazen kettle
#

👀

lapis trellis
#

@spring void how long should I have to wait for the reply

storm flumeBOT
#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @lapis trellis. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

spring void
#

@lapis trellis reply may take few weeks

grizzled lark
#

Probably 2 weeks or a month, @lapis trellis.

lapis trellis
#

@grizzled larkbut how can I play during that time I really want to try the new update I never done anything wrong in the game

spring void
#

Make a new account and enjoy the game till that time @lapis trellis

lapis trellis
#

@spring void what is support ticket?

spring void
#

The conversation you open with the support team is also called as support ticket

sour lion
#

Hi guys
Please i need help on this problem on my iphone
When i try to buy anything it tells me transaction canceled due to security risk
I conatcted support with no response

spring void
#

@sour lion contact apple/appstore support

sour lion
#

I contacted them they told me the problem is on the app itself

spring void
#

@sour lion did you ask for refunds recently? Or did you spend too much in one go?

sour lion
#

It doesn't even forward the transaction to app store this messsage appear when i press on the amount

gilded smelt
#

Go nd check it if u dont like it come back and abuse me

sour lion
#

Yes i spent too much

#

The last 2 days

spring void
#

@sour lion then wait for sometime, i have heard that this issue is caused when you spend too much money instantly

#

@gilded smelt what is the issue?

sour lion
#

How long should i wait ? :(

spring void
#

Not sure, just wait maybe a day or few hours? @sour lion

latent vault
#

@bitter aspen come here

sour lion
#

Ok thx for your response 🌷

bitter aspen
#

yes

spring void
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @bitter aspen:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

spring void
#

@bitter aspen @latent vault what is the issue

#

Ok nvm

latent vault
#

@bitter aspenclick on the three vertical dots on the above right corner and there u will find the option of pinned messages.

#

@spring voidhelping him to read pinned messages in this channel about pubgm Bangladesh issue.

spring void
#

Ok nice job

bitter aspen
#

@latent vault tnq

white parcel
#

When are you planing to release the latest update?

spring void
#

@white parcel it will be out tomorrow

latent vault
#

@bitter aspennp 🙂

white parcel
#

Thank you @spring void

spring void
#

Welcome

sudden relic
#

2morow play store right?

turbid current
#

@sudden relic yes

spring void
#

@night cloak tomorrow

#

What do you mean? @night cloak

slow tangle
#

🙄

#

Everyone asking when is update

#

Do you guys even read ingame notifications?

languid citrus
#

is the update out?

night cloak
#

@night cloak 700+mb update(if game already installed ). 16 October

slow tangle
#

Someone is going to ask about update every minute

#

@languid citrus update is tomorrow

blazing saddle
#

The update will be pushed regionally in the Play Store/App Store tomorrow 16th October.

Kindly be patient as regional updates on Play Store/App Store take time before it is released everywhere.

silk crow
#

Helloo guyyss

#

When pubgm going to fix the parachuting glitches?

storm flumeBOT
#

Hello, @silk crow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

blazing saddle
#

It is a known bug which triggers when you or your teammates have unstable or poor network connection, @silk crow.
The bug should be fixed with the future updates.
Kindly be patient and for the time being switch to a stable network.

silk crow
#

@blazing saddlesry but if this game want to go forward then it should clear all past bugs and glitches.

blazing saddle
#

@silk crow You can report bugs ingame or if you have further evidence about it and it has not been previously reported, you can use #555492558428700682 channel.

silk crow
#

Pubgm never says that we will remove bugs and glitches. Either then that pubgm says we will add this and that. @blazing saddle

#

Ok thank you so much for your concern.
Have a good day. painkiller

crisp turret
#

@silk crow pubg push the update ingame at regular interval of time and they will consider our report and solve it in upcoming updates for sure.

If you face any issue regarding bugs and glitches , i will request to you , please report on the same as @blazing saddle says

silk crow
#

@crisp turreti think you saw the future.

#

@crisp turretjust kidding dont take seriously.
Bye have a good day.

winged mantle
#

any bots online ? i have a query !

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @winged mantle. Remember to read through #481198147478224896 before asking questions in the support channels.

winged mantle
#

i got a in game message from one my friend in list of a website providing free skins and outfits , i didn't opened that link and just blocked the person , will just seeing the messgae cause my account to hack ? p.s - i didn't opened the link in the message

crisp turret
#

@winged mantle i wanna say just ignore those messages.

radiant raft
#

@winged mantle no but if you did open it your account could of been hacked

fading dome
#

At what time does update come out

glossy sable
#

Tomorrow.

blazing saddle
#

There is no specified time, @fading dome. It will be pushed in the App Store/ Play store regionally on 16th October.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @cosmic gazelle:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

glossy sable
#

Literally just said tomorrow and he asks if it's today or tomorrow bruh

#

Do you even read

fading dome
#

On Xiaomi Redmi 5A gyro doesn't work

cosmic gazelle
glossy sable
#

Those are the IP adresses of the servers used for the game, @cosmic gazelle.

winged mantle
#

@crisp turret yes i did ignored them and also blocked the user sending them

cosmic gazelle
#

@glossy sable whats the use of it?

winged mantle
#

@radiant raft @radiant raft ok bro thanks a lot , i didnt opened the links

cosmic gazelle
#

Can it make my ping better

glossy sable
#

@cosmic gazelle To know which server you play on.

fading dome
#

Can you guys answer to my question

cosmic gazelle
#

I live in India and my internet bandwidth is fast but still I get 60-90 ms,what can I do

#

Should I use the DNS changer

wise tinsel
storm flumeBOT
#

Hello, @wise tinsel!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

fading dome
#

@glossy sable why my gyro doesn't work

mental meadow
#

Dear team,

My account banned because my poor network connection when I was in game suddenly my Wi-Fi stopped due to power fluctation  and network data off for few seconds when I try to reconnect PUBG account pubg says you have been ban why?

Even I didn't used any third party  software and nothing breaked any rules and regulations of PUBG policy  I m started  playing  pubg mobile season 2nd and today I got banned then why I got banned please check my pubg data and gameplay record and investigate my issue and resolve it as soon as possible

My account information is

ACCOUNT NAME :-Tɪtans๛Mukesh

CHARACTER ID:-5231548498

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @mental meadow. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Can we get fuel for Daryl Dixon’s motorcycle event tomorrow?

blazing saddle
#

@night cloak According to the event date it ends on 15/10/2019.

glossy sable
#

We told you that already

night cloak
#

It says 21*

safe oracle
#

@mental meadowhow much time ban your account

wanton bear
#

I have word of technical support from inside the game and they did not help me and the wrong ban was not removed and I did not use any cheats please help me please thanks

night cloak
#

It says 21 @blazing saddle

wispy quarry
#

When will new update come out

dusty ibex
glossy sable
#

@night cloak Well you can then GWloopyBlobShrug

safe oracle
#

@wispy quarrytomorow

glossy sable
#

@wispy quarry Tomorrow.

wispy quarry
#

Ok

glossy sable
#

@dusty ibex Yes?

dusty ibex
#

@glossy sable please explain this issue

glossy sable
#

@dusty ibex Servers are currently on maintenance.
Read #news.

cosmic gazelle
#

Should I use Ping related apps which changes the DNS for better ping

dusty ibex
#

Ok sir

wanton bear
#

I need to talk with someone please I have talked technical support from inside the game and they did not help me and the wrong ban was not removed and I did not use any cheats please help me please thanks

iron zenith
#

Why I have bad ping, my net is very good

radiant raft
#

@wanton bear they can’t help you with banned accounts here you have to wait for the ban to be over or talk to customers service in the game

mental meadow
#

@wanton bear same problem I have

blazing saddle
#

@🎃 Never Settle | 🕸#5585 Oh nvm. It seems the event dates were updated till 21/10/2019.

night cloak
#

ToRoiD will it be available tomorrow? 😐

blazing saddle
#

Yes it will be.

night cloak
#

Oh okay, I’m literally at 118 points 😂 Thanks again! ❤️

glossy sable
#

👀

blazing saddle
night cloak
#

Yeah

wanton bear
#

@radiant raft The game does not give me a proper response what solution

gusty grail
#

Does anyone know if iphone 6 will support the new update?

haughty scarab
#

When is the new update rolling out?

sweet sail
#

@haughty scarab Tomorrow

glossy sable
#

So you would get gas cans after it ended GWchadMEGATHINK

night cloak
#

PUBG has been good today 😃

faint valley
#

Nice!

weary bone
#

Where can I collect my daily prime plus uc

#

I bought prime plus yesterday but I can't find the menu where I can collect my daily UC from

still pilot
#

@night cloak congratulations bro 👍

#

@weary bone ask some people who bought prime plus in general chat maybe they will help you

echo spear
#

@harsh anchor respected pubg mobile offical i got a 10 year banned in my main id, that time i dont know that my teammate is hacker, so i played with him by mistake so pls unban me and btw if anyone plays with hacker than he got 1week ban for the first time so pls unban me

broken coral
#

Hi there anyone can help me with this i found this error not using vpn and any cheat when i click ok its go back don't show me account banned for how many months or year just data has been change i can't get into it how to fixed i checked my account from other user my account is ok with rank and everything but why this error showing even i cant get any file clain and reason for this.
@everyone

normal fulcrum
#

1 question @night cloak . Sorry to ping but I wanna know. If main thread cpu usage is reduced, than game will be slower than usual. Right?

wise scarab
#

Any news for Bangladesh pubg issue? @Breakpoink

night cloak
#

Hey no worries. I mean I don't have much detailed knowledge about it, but like, obviously it slows down Idk if that's always the case tho @normal fulcrum

normal fulcrum
#

Well it's mentioned in patch notes

#

If it's going to be slower than it's going to become little bad

night cloak
#

On PC?

normal fulcrum
#

Nope. Mobile

swift python
night cloak
#

I have no clue tbh

normal fulcrum
#

And can you explain this? If you don't mind?

When the cameral-controlling finger performs an action, the screen-controlling feature of the joystick is disabled. When the finger is lifted, the feature is enabled again. This reduces control errors when using scope, improving firing experience.

#

I have a feeling it will ruin move and shoot

sterile mango
#

@echo spear use file claim in game

echo spear
#

I used

sterile mango
#

@echo spear yes that your only option to contact cs pubgm

#

@weary bone go to event pages then click tab limited and click exclusive packe

lavish hearth
#

Hi

sterile mango
#

hi too

spring void
#

@lavish hearth how may i help you?

crisp turret
#

@swift python i wanna say regarding it , this can be a bug too. Please report on the same to customer service

slim cargo
#

So I entered a match and was on the plane and I get a message “match ended. Return to lobby” and I had to press okay... it gave me no other option. Then apparently in the lobby my teammates were still in the same game I got kicked out of. So I lose 20 points on my push to ace after dying to zone in a game I got kicked out of. I want my 20 points back

crisp turret
#

I have not any exact solution for it currently but if you will restart the gaming after closing , you will able to enter in match again

spring ginkgo
#

In Mobile, Numbers of Hackers are increasing :'( I thought people can only hack with emulators :'(

hot rock
#

Eyh

blazing saddle
#

@slim cargo This happens when you constantly switch between networks when ingame or due to poor network connections.
Restarting the game should give you a pop up message saying - 'Enter match again'.

sterile mango
#

@slim cargo Maybe another device login to same id?

slim cargo
#

Only other device that is connected got smashed and is broken 😂😩

blazing saddle
#

@spring ginkgo Kindly report cheaters ingame. Strict measures are being taken against such players and we post a partial list of banned players in #news.

slim cargo
#

So there’s just nothing I can do now? Just accept the lost 20 points because I had poor network connection at one point?

spring ginkgo
#

Is there more ways to provide more info about cheaters? i have a video/screencast of the match showcasing his activity

hot rock
#

Guess the anticheat thing ain’t doing its stuff properly ingame

sterile mango
#

@slim cargoYeah , just pick a new match and get chicken

blazing saddle
#

@slim cargo Yes.

slim cargo
#

If I miss ace by 20 points I might have to quit lmao

blazing saddle
#

@spring ginkgo Report evidence to ingame customer support.
We do not deal with such issues here.

slim cargo
#

Okay thanks for the help btw! I’ll remember that if it happens again

hot rock
#

I can’t send my video here too

sterile mango
#

@blazing saddleDo you know when tier protection event again ?

spring ginkgo
#

How to do that? While in that match? Or can be done after that match?

hot rock
#

Why does cheaters only cheat on TPP mode and not on FPP? 😂😂😂

copper charm
#

I want to know if there is any way that i could get royale pass season 4 face and hairstyle now is there any way

oak tartan
#

@hot rock it’s easier to see what they’re doing in TPP

#

I guess

crisp turret
#

@copper charm pubg added those in season 8 . Currently you can't. But they can add again in upcoming seasons

copper charm
#

Ok thanx @crisp turret

blazing saddle
#

@sterile mango No public information on that. But usually it is on weekends.

crisp turret
#

@copper charm your's welcome

sterile mango
#

@blazing saddleokay thx u , im happy with that event 👌

crisp turret
#

@sterile mango you can use tire protection cards too which you can get ingame

sterile mango
#

If i can buy that with uc i already buy it haha

steel steppe
#

Pubg mobile ban in bangladesh so what should we do now?

night cloak
#

Hey anyone available ??

#

I need help

crisp turret
#

@steel steppe there is no official news regarding banning pubg in Bangladesh. Please cheak pinned messages

craggy blade
crisp turret
#

According to my knowledge , Bangladesh server take little bit time in connecting . @steel steppe @night cloak

#

@craggy blade it's will increase as you play more matches

night cloak
#

@crisp turret
I need help

craggy blade
#

@crisp turret Then why my matches ratting is 90 in Solo although I have played only one match in solo????

sterile mango
#

@craggy bladeI think you are play safe avoid enemy..

fluid karma
#

Hey gys pls ban this guy he is a hacker and helping people to push conquer by taking money his character id 5608419399

craggy blade
#

@sterile mango No my team mates carry me.

#

@fluid karma The staff here don't deal with hackers kindly report them ingame.

tidal radish
#

any news for pubg mobile its have been 1 week + I cant play the game

night cloak
#

Hacker hacked my fb account and got access to my pubg account and they linked their Twitter account. They are accessing my pubg account when im playing. Please can get any solution to unlink their twitter account ??

crisp turret
#

@craggy blade it's graph which tell you ratio betweens how much matches you played and with kills , survival , winning amount , and support

tidal radish
#

any news for pubg mobile its have been 1 week + I cant play the game

distant falcon
#

Can i promote my toutube channel here

tidal radish
#

any news for pubg mobile its have been 1 week + I cant play the game

#

any news for pubg mobile its have been 1 week + I cant play the game

patent relic
#

@crisp turret I want some help......