They are banning our account for no reason
#questions
hidden slate
haughty cypress
nobody cared @hidden slate
night cloak
I need help
@harsh anchor @neon patio @warm wren @light trout I need help is here any support? or only bots working here too ?
light trout
@night cloak There is no way to appeal for a ban other than the File Claim option on the ban message.
night cloak
@covert radish انت عربي !
light trout
Also there is no need to mention several staff members.
storm flumeBOT
Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.
night cloak
@covert radish are you Arabian !!
@light trout start banning inncoent people
dont ban hackers because you earn money from them
Do they have better antiban system that you guys giving ban to fair players?
ban hackers not legit players
warm wren
There is no need to tag several staff members for this @zenith abyss
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @zenith abyss. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
warm wren
Read what's already written
night cloak
We don't ban. In game system does.We only manage discord server. All bans are justified. So stop arguing here.
warm wren
Everything has been answered
night cloak
They gone mad after@zenith abyss after cod mobile success
they dont have money to give their staff members salary so they banning our account too to earn money
light trout
If you feel the ban was unfair and unjustified, kindly click the File Claim button and wait for response. We do not deal with account suspensions here. @zenith abyss @night cloak
night cloak
So we get bot messages?
Just like here
I can feel you are working as a bot
warm wren
Anything could have triggered a ban, 3rd party softwares/tools, this can count as cheating
Even if you didnt "hack"
night cloak
Where do you deal account susspension?
we need to talk to someone
warm wren
We already mentioned where you can contact someone
If you feel being banned was unfair
Are you all going to still complain here or go file your claim at customer service?
light trout
@night cloak Only the in-game customer service deals with account suspension. There os no use of complaining here.
night cloak
We dont want to talk to bots
we want to talk to someone who can review our ticket
warm wren
Instead of complaining here, go ingame and file your complaint there
We do not deal with account suspension here
night cloak
did 1000 times And only getting response from bots?
Sent email only bots replying
Where we go?????
warm wren
Wait for response then as the system deals with many people
light trout
If you press the File Claim button, a person will manually review your account. If they find your ban reasonable then you will stay banned. @night cloak @zenith abyss
night cloak
@light trout I did last night I will do it again now
Lets see
wispy geyser
Sad -_-
light trout
It might just take them a few days to review your account depending upon the review requests they received (even from the hackers). @night cloak
pure agate
maybe your teammate's hacking.
night cloak
@light trout we are not hackers
I will wait if nothing happen i need someone to talk with other than bot
light trout
@zenith abyss It's a misconception thinking you get ban for cheating or hacking only. There a tons if other reasons too. You might wanna read https://www.pubgmobile.com/terms.html to learn more.
pure agate
or GFX Tool.
hasty belfry
Ever since that big ban wave came a lot of players have been coming here asking why they got banned 
*sorry for the off topic message though, i just had to
opaque mist
@zenith abyss 10 year ban does not mean hack it mean something was modifying the files of the game if you felt u werent justified the only thing you can do is press file claim nothing else you can do
vast meteor
Hello
Guys when will customers service can reply us?
@opaque mist you think file claim can help us in unbanning account?
opaque mist
@vast meteor ive seen other people get unbanned from it its your only option
limber plinth
Thank you support team, for all the good job you do guys 👌😍
No hack will staying in game, 👌
vast meteor
I hacked the game just to take my revenge and I got banned this season 30% hackers mostly Arabs in eu server
light trout
Hackers are regularly being banned each day and you yourself have experienced that. It is just a myth that hackers do not get ban. @vast meteor
night reef
How to get pubgm beta???
vast meteor
Spooky can you help me out to unban my account it won’t happen again because I play seems season 2 and I spent much money on it
storm flumeBOT
The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @night reef.
light trout
@vast meteor The only way to get your account unbanned is by clicking on that File Claim button.
night cloak
@vast meteor they won’t reply
light trout
@vast meteor Should not take more than 7 days. If you do not get a reply then you broke the ToS.
light trout
@vast meteor Unfortunately, we can not help you in either case.
vast meteor
And plus I bought uc and didn’t receive it but they stole the money
storm flumeBOT
Please refer to subpoint 2.12 in #481198147478224896 for further information, @vast meteor. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
crude apex
I have seen a bug where the nade just won't go off in TDM only and that too sometimes.
light trout
@vast meteor Just follow @storm flume's message.
@night cloak Do you require any assistance?
night cloak
Look me too i got banned for 10 years and this company won’t stole you
crude apex
@light trout can you tell me about how to fix that bug?
light trout
@crude apex Try reporting that bug using the forum in #555492558428700682.
@night cloak Then kindly move to the discussion channels.
night cloak
Okay
blazing saddle
@vast meteor Kindly take your query to the ingame customer support with your transaction details.
vast meteor
They ain’t replying at all
blazing saddle
Wait for their response, @vast meteor. You can also email them at PUBGMOBILE_CS@tencentgames.com.
vast meteor
I did everything they still not replying
hazy phoenix
Hi guys when life is very hard and everyone hates what should he do?
daring meadow
Please Ban the hackers in bonus challenge..they are in almost every game
hazy phoenix
I need someone to support me please i need to talk to someone private i need help everyone hates me life is very harsh
meager belfry
hey can any one help me
silent locust
@meager belfry if u tell ur problem then people can help u nah?
meager belfry
i have video for cheaters
silent locust
report them in game
meager belfry
i report them and no thing happend
covert radish
@night cloak yes iam arabian
night cloak
@covert radish you got banned for 10 years !
covert radish
@night cloak 22 times by guests accounts, and 2 times 3 months
sweet sail
Reporting someone is good but most of the hacker out there play with F2P . The make another and ruin the game of another guys till they get banned . And again they do the same .
There should be the ban system related to their IP . Banning just accounts wouldn't help
night cloak
@sweet sail i agree with you but there is players like me banned for no reason
sweet sail
@night cloak Yeah i have seen many out there who has got ban without reason . I don't know why but if it is due to vpn or some little application . There should be less ban for 10-15 days
@night cloak You have got banned for 10 years because according to them you are hacker
covert radish
@sweet sail lol i spend on my account over 13000 dollars
sweet sail
@covert radish I'm afraid . I also spend 22K $
silent locust
... thats too much @covert radish
night cloak
@sweet sail that what i was talking about i don’t know but i didnt use any hacks and i was playing in bonus challenge with vpn india
covert radish
@night cloak using vpn apps cause banned
night cloak
And my kd is 4 as a normal player
sweet sail
@night cloak Yeah VPN is also banned by pubg . Pubg there should be just 2_3 months ban . 10 years is too much
covert radish
It consider 3rd party Apps
sweet sail
@covert radish But 10 years for just VPN
sweet sail
You cant recover your account bro . File claim wouldn't help
covert radish
@sweet sail thats true
night cloak
@sweet sail i don’t know
quasi dome
guys i need help
covert radish
@Vinay#2300 u got banned??
sweet sail
@covert radish Unless you are big content creator
covert radish
@sweet sail iam streamer have 1m followers 🌚
sweet sail
@covert radish Channel name ?
quasi dome
when i cook a nade it doesnt show the timer so im unable to figure out how much time is left for the nade to blast why like that
sweet sail
@quasi dome Try to repair your game
quasi dome
k
night cloak
covert radish
@quasi dome count the second, feel the real life 😂
silent locust
@blazing saddle i change my account pass and repair the game but still didnt work cant enter in a match
crude sentinel
Dear PUBG, after sending a several times to customer care and till now no one response , I would like to inform you there’s an mistaken for banned me for no reason I didn’t broke the rules or cheats please check my account and release it ASAP !
Thanks & Regards
ID : 5163379220
Nick Name : 丨DRINKA丨メ
silent locust
@blazing saddle what other ways i can do to enter a match? any other useful solution?
safe oracle
@silent locustyou from bangladesh
silent locust
yup @safe oracle
verbal geyser
My account get hacked yesterday and I tried to contact Facebook and Twitter but unfortunately i get no answer. This guy is using my account now to sent Links to my friends in the game. I can’t believe that pubg can’t do anything. I spent to much money for this account and I have videos, payments. and live-streams to improve that this is my account. The ingame-Support don’t answer and I sent an email to pubg customer support, also no answer yet. Can someone tell me what can I do to get my account back please
safe oracle
@silent locustplz check pinned massage
safe oracle
@silent locustno knowledge about emulator. Sorry
@verbal geyserpubg can't do anything because hack your social media account
@verbal geyserplz contact your social media account service centre
verbal geyser
I did but there’s no online support, and no one answer
clear frost
@vital sluice if we provide proof of cheaters while cheating with their character IDs and videos as proofs will they get banned?
safe oracle
@verbal geyserhow your account get hack if you click any type of link and login your social media account
storm flumeBOT
Hello, @clear frost!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
verbal geyser
He just hacked an account of my friend and sent me a Link and I opened because I didn’t know that this is a hacker. Now I can’t login to my Facebook account because it’s disabled and he changed all data for my Twitter account @safe oracle
safe oracle
@verbal geyserplz recover your social media account ASAP
@verbal geyserif login your social media account on this link
verbal geyser
So there is no way that pubg can help me? @verbal geyser
keen scroll
Report hacking Character I’d 5414983817 ingame name мєяєムFufa wall and. Colour less recoil
copper juniper
PUBG Mobile I think my luck is rigid this is my second bling set from crate coupons
safe oracle
@verbal geyserpubg mobile can't help because it's social media account and they can't do about social media account hack. Plz recover your social media account . If you don't know plz check it on YouTube how to recover
verbal geyser
Ok thanks @safe oracle
elder heron
I didn’t use any kind of cheating app and didn’t use vpn then again why I am banned for 3 months?
Anybody explain me
I am from Bangladesh
uncut sorrel
Hello How long does it take to transfer the automatic command to the crew commander?
pearl pumice
@night cloak SIR PLEASE HELP MY ID HAS BEEN BANNED FOR NO REASON
light trout
@pearl pumice If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. It takes sometime for the response depending upon the number of support requests. You are therefore kindly asked to wait patiently
night cloak
Can I know till what date can we get the Fuel for the Daryl Dixon Motorcycle event?
My acc banned 16-17 times for 10min for no reason why?
@spring void Can you answer my and his question..? Thanks bro ❤
Erangel 2.0 will come in 0.16?
And how can i contact Developers?
trail pendant
You can contact the CS with an e-mail.
night cloak
@trail pendant email?
trail pendant
yep
trail pendant
PUBGMOBILE_CS@tencentgames.com
It's..
night cloak
Thanks
trail pendant
You're welcome!
mild saffron
@trail pendant i got banned on 10 oct for no reason permanently please help me
night cloak
Isn't there event period given @night cloak?
trail pendant
I can't do anything, and the team here too...So if you are sure that you had not used any cheating apps you can contact the CS. @mild saffron
night cloak
Hlo
mild saffron
@trail pendant they r not replying me
turbid creek
Hello sir my pubg account was hacked
night cloak
Can ny one give there pubg mobile account p
my account was banned
@night cloak Yeah. In the section where you use the fuel, it says its available till a different date whilst the section where you get the fuel says 15th.
trail pendant
I think you will wait more than week, because they have much of messages.
night cloak
@turbid creek Please read pinned messages.
Bro any one give there pubg mobile account
turbid creek
@night cloak i don't understand bro
night cloak
It means you will get the fuel till 15th and you can use it till the date given in that section @night cloak.
@turbid creek This server doesn't provide support regarding banned accounts.
@night cloak ||oh damn. I have around 14 fuel to get and I'm at 96 points.. Do you think I can get it?||
night cloak
Yeah you will maybe. Best of luck @night cloak.
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @turbid creek. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@turbid creek You got it hacked, and your account is your responsibility. Now, you can't get your account back.
Any one give me pubg account
@night cloak No.
turbid creek
Yeah it my responsibility bt i cound do anything its pubg mistake to hack my account
steel fog
IOS Jailbreak instant ban?
night cloak
First of all, your social media account got hacked and not the PUBG Mobile account, @turbid creek. If you share/fall in traps where you give other people your account, you are responsible. It's not PUBG's fault.
@steel fog And no, jailbreaking your IOS Device doesn't lead to bans.
steel fog
@night cloak
aight ty
turbid creek
I didn't give anything to anyone i have some pics first of all you it
night cloak
@turbid creek Contact the social media support. We can't do anything here.
night cloak
@turbid creek Which social media accounts did you link with your PUBG account (Ex. Facebook/Twitter/Google Play Games)?
turbid creek
Facebook account was my disable i have only one way connect pubg official which give my account back
I have no other choice bro please help me
night cloak
You should've connected 2 accounts.. However, please contact facebook.com/support
Check your DMs, @turbid creek.
trail pendant
Just reply with another message contains your Character ID, @mild saffron .
granite silo
mild saffron
@trail pendant is there any hope to get unbanned
elder heron
@harsh anchor Is there any hope to get unbanned? Because I got banned for no reason
mild saffron
@elder heron bro today i got reply from tencent
hasty belfry
dont ping community team members. also, if you think your account got unrightfully banned, press file claim button in game @elder heron
elder heron
@mild saffron What you got?
mild saffron
@elder heronthey asking my character id
elder heron
But I gave them my id number
wanton bear
Hi
trail pendant
Maybe @mild saffron , so if they look into your account and don't see a cheats ..
mild saffron
@trail pendant i know i never cheated
trail pendant
So there is a hope!
wanton bear
Hello My name is ( عورتڪツ ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID ( 5164215210 )
elder heron
They replied me also
mild saffron
wanton bear
My account has been blocked by mistake
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @wanton bear. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
valid mist
I've informed this before and also got helped out with an issue of the game getting stuck on the loading screen which was a month ago. I was suggested dns changer which really helped but now again its doing the same whether im using the dns changer or not. I've tried using data and Wi-Fi. Restarted device, Reinstalled the game too. But nope
twin wren
Is this true pubg ban in Bangladesh
granite silo
no
night cloak
Dunno anything and hadn't heared ...
wanton bear
Hello, my account has been blocked by mistake and without warning, please help me and remove the wrong item and I have already had a lot of money in it
I need to talk to someone
light trout
@wanton bear Read this message, https://discordapp.com/channels/393088095840370689/481200416349224980/632909142507651103
And do not repeat the same question.
glacial shale
Anyway to add to the bug reports?
I mean, a pos there that i would like to comment on
post*
night cloak
Why i get ban 10min after finish every game now i got banned 20 times
swift mulch
@harsh anchor
Hey
Please make a delay in spectating at least 10 seconds please
HACKERS USING DIFFERENT ACCOUNTS WITH RADAR HACK SPECTATING THEMSELVES AND BEING ABLE TO SEE OTHERS
I know one of them personally he is using this method since the start of season 9
night cloak
@swift mulch it is already reported by me yesterday! They will talk about it on Monday
swift mulch
@night cloak i hope they stop it because there's too many people using this way to hack and can't even report them
light trout
@swift mulch Do not mention the Community Team members.
night cloak
@night cloak what is the ban message?
swift mulch
@light trout if you dont want me to mention them then make normal members unable to mention them
Don't just start throwing rules randomly lol
night cloak
Past is past. They will never see your mention. Don't fight 
spring void
@swift mulch read #613267301243944960 before arguing
brittle hollow
Hi is there a admin
spring void
Regarding your suggestion, i will forward it @swift mulch
brittle hollow
spring void
How may we help you? @brittle hollow
swift mulch
@spring void thanks man ♥️
spring void
Welcome
swift mulch
@spring void i cant read English so i cant read the guidelines
Just remove the permission for mentioning community team lol
spring void
Ok, so please dont argue with staff incase you arent aware of rules, and mentioning communtiy members must have a reason to be enabled
swift mulch
@spring void i have a reason..
Or hacking the game isn't an enough reason to mention team members?
spring void
@swift mulch no, we are here to help you communtiy members have other jobs to do too
spring void
@tidal radish there is no news about bangladesg isssu ehen there is we will notify you
tidal radish
i can enter the game
spring void
And mic issue is an issue for bangladeshi players
tidal radish
i cant talk in the game
spring void
It is an issue for bangladeshi players @tidal radish
night cloak
Size of your ram? @tidal radish
tidal radish
8gb @night cloak
sudden relic
@spring void hi, so I confirmed there's a ban glitch where those who use a trick Can get banned accoint back
spring void
We dont provide support about that, you can contact @sudden relic
white nebula
Help
night cloak
@tidal radish use discord for voice communication!
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @white nebula. Remember to read through #481198147478224896 before asking questions in the support channels.
white nebula
I’m unable to start PUBG , it used to work fine on my iphone5s a month ago
sudden relic
Yesterday I posted here regarding a player who was quonquror and then bronz 5 and today he is in diamond already again.. I ask him what happen he told me about a glitch
blazing saddle
Is the game crashing, @white nebula?
white nebula
Yep
white parcel
Why isnt it possible to log in the game. We from Bangladesh.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @white parcel:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
blazing saddle
@sudden relic Not a glitch. The user must have had their ranks reset due to abnormalities found in their account.
spring void
It is possible to get it reset without a suspension.
tidal radish
@white parcel you have to wait 10 min to enter the game check the pinned massage
white nebula
Why’s it crashing
sudden relic
@spring void I dont need support about that.. I need it to be reported..its faster if suport team report this to in game compared to me reporting it.. It's a serious issue.. And if it leaks then there is no use of banning people on the first place
blazing saddle
@sudden relic Can you DM me?
sudden relic
@blazing saddle no he clearly said he was Baneed 10 years and used a glitch to get account back..i dont need to lie about this if it doesn't exist
gloomy tapir
What do these options do?
blazing saddle
@gloomy tapir It is a feature which will be added in the future updates.
spring void
@sudden relic he may be joking to you, still you can send it to toroid in dms
white nebula
There was a eagle thing
spring void
Yes but it has been removed, and was temporary @white nebula
gloomy tapir
Oh I see thanks
storm flumeBOT
Hello, @brittle pawn!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
brittle pawn
spring void
No, unfortunately that is only way currently
night cloak
is 1.1.1.1 is giving me a vpn or DNS?
blazing saddle
DNS.
night cloak
if i change the dns setting of my router and uninstall the 1.1.1.1 app will it work?
my account was banned without a reason can anyone explain this to me ?
I was playing and got 22 kills as i killed last enemy it said game data has changed and kicked me out of game
is this your fair community ?
there are people who using hack freely and fly cars around still they don't get banned while I got banned without a reason
vagrant onyx
@night cloak yea that happen
cause some a lot people might reported you
( maybe cause they saw you have a lot of kill and thought you are hacker )
night cloak
you can look back at games that I played I think it will be obvious to see if I hacked or no
@vagrant onyx exactly please how do I fix this
I got tired with this account
vagrant onyx
@night cloak what ban you got ?
night cloak
10 years
smoky oxide
i too got ban any help
vagrant onyx
@night cloak file climb and
hope that you got positive respond
( if you really didn’t use hack or any third party application )
night cloak
what do you mean
vagrant onyx
@night cloak press the yellow button shown in the ban message
vagrant onyx
If you use hack or GFX Tool i think not possible @night cloak
smoky oxide
i longed 240 days
night cloak
@vagrant onyx I didn't I swear they can look back at my gameplay it's obvious
smoky oxide
i too dind't hacked but it hapen it said i ban without hack
night cloak
I will do anything to bring back my account
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak & @cherishsriteja1#4248. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
hushed flower
Tell me reasons that can ban my account on mobile.
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @hushed flower. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
light trout
@hushed flower Yes.
hushed flower
Sure?because it also an 3 rd party application.
AnD its clearly mentioned that using 3rd party application will lead your account to ban.
brittle hollow
@hushed flower will you help me
hushed flower
What
brittle hollow
Um my Facebook account got hacked and I want back but Facebook hasn't sent me the code to get it back but I can still get on pubgm he change my account name from pubgm
brittle hollow
hushed flower
This why I doesn't linked my account with Facebook. Google is an safe idea
@light trout u didn't answered my last question
hushed flower
@brittle hollowtry again for changing th fb pass
brittle hollow
I tried for last 2 hours
hushed flower
Then unlinked ur account from fb
median swift
Can anyone send me pubg email id
hushed flower
Why u want it
brittle hollow
@hushed flower can you ban it just for a hour
median swift
mods?
hushed flower
@brittle hollow I am not an employee of this server.i am as like u.pubg player
median swift
i have to senda report
brittle hollow
But can you ask the admin than
hushed flower
Ask to spooky
median swift
admin not online 4HEad
hushed flower
He will help u
spring void
How may i help you? @brittle hollow @hushed flower @median swift
median swift
@spring void kindly send me pubgm customer support email id
brittle hollow
@spring void still can't get my account 😞 all my hard work is gone
spring void
@brittle hollow be careful next time, all you can do is contact CS and facebook
brittle hollow
What CS
storm flumeBOT
You can contact the customer service via the game settings, @brittle hollow. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
hushed flower
@spring void would unliking the pubg m from faccount can help @2XSam2XScope#551
spring void
No, he already doesnt have access to the game
brittle hollow
I still go my pubgm game but it keep kicking me out
spring void
Unfortunately we cant help you, please try recovering account through facebook @brittle hollow
night cloak
Anyone from support?
light trout
Regarding what? @night cloak
grand slate
🤔
night cloak
I have a question. If i make room on custom rooms in korean version of game( since room cards are not cheap or available in global version) will i get korean servers or the indian(where i am located).
grand slate
🇧🇩 🇧🇩
night cloak
@light trout ^^
Plz help
Plz help I cant download the resources pack it says download eror plz restart the game or repair the download ? And a number shows
brittle hollow
@spring void so got account back but this keep popping up
spring void
@brittle hollow link another account quickly and ask to CS to revoke access to facebook
brittle hollow
How
spring void
This way you will not be able to login from facebook anymore
night cloak
@spring void help me
spring void
@brittle hollow from settings linka another social account
brittle hollow
spring void
@night cloak repair from login screen and try again
brittle hollow
Try to hack a again
night cloak
@spring void just now I did same problem didnt fix I redownload it also
brittle hollow
@spring void it there a video I can watch
To help me
@spring void what if I use a VPN to get it back
light trout
@night cloak Due to the governmental restriction, the global and other game versions have different servers. That means, the custom rooms you create in them can not be available on the global version.
night cloak
Kk thanks
So if i make custom room in korean version global version people cannot join? @light trout
light trout
Yes, they will need to have the korean version to join those custom rooms.
night cloak
Thanks
light trout
@night cloak Have you tried re-installing the game through official links?
@brittle hollow You can follow the steps informed in FAQ 2.2 from #481198147478224896
brittle hollow
@light trout so I'm on my account and cant change my country flag
light trout
@brittle hollow Are you getting some error message? Also can you provide a screenshot?
gentle tree
Hello guys!
Somebody broked up my facebook profile 4 or 5 weeks ago. So now I can't connect my twitter acc with pubgm.
night cloak
@light trout playstore dosent work I download from playstore ??
craggy blade
What's this?
brittle hollow
The hacker change everthinv @swift9182#330
light trout
@night cloak Kindly try again.
brittle hollow
night cloak
@light trout this is the second time I m asking I did this like 4 days ago
Same problem download error
light trout
@gentle tree Please contact Facebook's customer support for your facebook account.
meager oasis
@light trout This server connection issues from Bangladesh..Is it from pubgm side or our Country isp side? Can you explain me please...
light trout
@brittle hollow Was your flag recently changed?
brittle hollow
@light trout how I can get rename my name because I use all 3 name cards
light trout
@meager oasis It seems like your country has blocked it for some reason, however they have not announced it yet.
brittle hollow
Yes @light trout
gentle tree
@spooky baby where i can find the facebook customer support?
light trout
@rough coyote You can ask in MENA server, refer to #613267301243944960 for the link.
brittle hollow
@gentle tree go on google and type Facebook CS
craggy blade
@grizzled lark Please check my message above, can you help me out with that?
light trout
@gentle tree https://m.facebook.com/help/
zinc kayak
when the new update will come?
dry trellis
16
light trout
@night cloak Did the reinstallation of the game help?
night cloak
@light trout noo I reinstalled 2 times still says the same thing
upper star
I have contacted in game support twice and both replied said your account is not banned. But whenever i open my game its giving me my acct will be unclock in December
dry trellis
Why does my screen keeps freezing?
rough coyote
@light trout My friend 's account in the game has been closed for ten years .. Is playing on the phone and does not use any means Hack
upper star
Hi 彡
Thank you for contacting us!
We understand your concern regarding your account.
We've verified and we see that your account is currently active. If you are writing about another account, we suggest you to write to us from that account so we could check this for you.
Do not hesitate to contact us should you need any assistance in the future.
Best regards,
Sebastian K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
grizzled lark
It looks like a visual bug, @craggy blade, report it in-game or #555492558428700682.
light trout
@brittle hollow Yes, you can rename your account with rename cards.
upper star
If my acct is not ban than why i am seening this message
craggy blade
Ok thanks.
rough coyote
@light trout 🦄 My friend 's account in the game has been closed for ten years .. Is playing on the phone and does not use any means Hack
brittle hollow
@light trout ya but dont got uc and have 3 rename card how can I get another free plz
glossy sable
@upper star It's not banned, it's suspended, that's maybe due to their choice of words.
light trout
@brittle hollow Also if your flag was recently changed, you can not change it again for 60 days without a flag change card.
rough coyote
@light trout answer my question
glossy sable
@rough coyote Mind being patient?
dry trellis
Why does my screen keeps freezing???
light trout
@brittle hollow You can try returner missions which are available if you get back to the game after a week. They usually give rename card.
rough coyote
@glossy sable sorry !!
upper star
@glossy sable they are clearly stating its active
glossy sable
@upper star That message, are you contacting them from the suspended account?
light trout
@rough coyote It's a misconception thinking you get ban for cheating or hacking only. There a tons if other reasons too. You might wanna read https://www.pubgmobile.com/terms.html to learn more.
upper star
Yes
glossy sable
...how?
upper star
My discord acct?
dry trellis
why does my screen keeps freezing?
upper star
I have only one pubg acct and i file a claim and both if them said your acct is active
craggy blade
Do the in-game customer support have the ability to unban accounts ban for 10 years?
glossy sable
@craggy blade If they find you innocent only.
spring void
@craggy blade they have all the powers and can do anything
grizzled lark
They are the only one who can unban any in-game accounts, @craggy blade.
glossy sable
@upper star What do you mean, both?
craggy blade
Ah ok thanks everyone
light trout
@night cloak Maybe you will have to wait for the next update to release on 16th October and try again.
upper star
@glossy sable i file claim two times
brittle hollow
Really so if I do not play for a week @light trout
dry trellis
OMG!! why does my screen keeps freezing? Help me out this is my 4th msg
glossy sable
@upper star Okay.
So that's what they meant, you'll have to wait it out, they apparently won't lift a 3 month suspension.
Unfortunately, that's all we can tell you. Do they close the conversation right after this message?
upper star
The conversation was close so i file claim again and said my acct is active than why i am getting this stupid msg and cant play
One claim said you acct is not banned. 2nd said its active and everything than why the heck 3 month suspended for what
glossy sable
Try again then.
dry trellis
Guys!!
Mind helping me out too?
glossy sable
@dry trellis Try clearing your storage.
ROM and RAM: Have at least 1GB of storage free, and terminate all unnecessary background processes.
dry trellis
I have tried everything, I even repaired but it freezes at least 3 times every game, does internet connection affect screen freeze?
glossy sable
Well if your connection is slow it might, yes?
upper star
All i can say in-game support and discord people all sucks. No one knows the real reason and no one can help.
light trout
@brittle hollow I am not sure if there still is a rename card in rewards but there is no harm in trying since you need it badly.
glossy sable
Ok
dry trellis
my connection has been lil shaky lately, might be because of that, any other tip?
glossy sable
@dry trellis Check the pinned messages, and scroll down, there's a message about it.
flint garnet
What’s new in 0.15 update?
dry trellis
Ok thanks, I hope you get nitro & u stop crying 😬
flint garnet
@dry trellis I want nitro too
dry trellis
Everyone wants it dude, everyone 😅
craggy blade
0.15 patch notes?
night cloak
-Payload Mode (game mode)
-Desert Eagle (weapon): Firea 0.45 ACP rounds. Possible attachments: Sight, Magazine and Grip. Can be found on all maps.
-BRDM-2 (vehicle): Replaces the armored UAZ which is bulletproof.
-Ledge Grab (feature): Allows players to climb in midar, moving from building to building and reaching places that couldn't be reached before!
-Explosive Barrels (feature): Fuel drums explode after damage from firearms or throwables, dealing damage to nearby players. @flint garnet
||I knew someone will ask ||
glossy sable
BRDM-2, Ledge grab, explosive gas cans, etc.
brittle hollow
@light trout lost everything my layout ,friends , My ID ,flag is there a way getting it back
flint garnet
Thank you
light trout
@brittle hollow You will have to update the layouts yourself, add all the friends again, change your name using the rename card and flag after 60 days from the time it was changed (or using the flag card).
glossy sable
Daniel writing a para. 👀
onyx cairn
Just to complete your list:
BRDM-2
Deagle
Halloweeks + Halloween Event Mode
Aztec Temple Map in TDM
Explosive Gas Cans
Weapon changes of UMP, Vector...
TWD Event Mode: Payload
Ledge Grab
Frag Grenades Skins are available
Glasses have their own Slot in the Inventory now
many improvements, bugfixes, adjustments
many, many, many more
Stay tuned and watch out for #news 😉
brittle hollow
@light trout but I can't play NA my Ping I like 900ms
glossy sable
craggy blade
So it was his cat who types the patch notes
glossy sable
Yes, very Daniel's cat beeg brain.
night cloak
@onyx cairnglasses have their own slot in inventory 
glossy sable
Yes, upper face and lower face.
As many players requested, you can now put glasses and a scarf at the same time.
(Is that right?)
craggy blade
And what are the minor changes? @onyx cairn
onyx cairn
My Cats english isn't the best. We can have a discussion about it in #chat 😉
light trout
@brittle hollow I don't see anyone asking you to play NA server. You are free to play in the server you want to.
brittle hollow
@light trout look when I join NA server it put with Indonesian people
@light trout ping is so bad in NA it jumps to 900 Ms I know it is not the server but the flag
glossy sable
...That doesn't make sense but ok.
light trout
@brittle hollow You can choose the server you want to play regardless of the flag.
brittle hollow
But most of the day's I play in NA @light trout
night cloak
They should add a defibrillators in the game to bring your teammates back
glossy sable
@night cloak Wait for the Payload mode, coming in the next update! 👀
glossy sable
?
fickle gazelle
by gun shots
glossy sable
No, it was a bug in Beta. The tires should be bulletproof.
peak prism
night cloak
How to report a cheater through discord ?
light trout
@night cloak You can not. The only way to report them is through the game.
storm flumeBOT
Hello, @brittle pawn and @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
nimble thistle
any news for bangladeshi pubg user.
fluid furnace
@storm flume not effective.
Hackers are still playing. For months now
The violation applies to those who use free hack applications
night cloak
Unfortunately, NO. 😔
nimble thistle
Ok it's time to uninstall pubg...good bye pubg🙂 🙂 🙂
fluid furnace
this team hack how can get iD for player. i cant find them by nam
hazy phoenix
Hi i want to ask a question but i am not trolling ok
bitter aspen
any mod here?
hazy phoenix
All the hackers that have been banned they can do new accounts and rehack them right?
spring ibex
In gameloop emulator how i can run 🏃 just press W whetout L shift
mild saffron
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @spring ibex.
mild saffron
They replie me how to answer them
spring void
@mild saffron reply them back, through arrow butto
spring void
We cant say that, it depends on your case and CS @mild saffron
mild saffron
@spring voidthey replied me
spring void
As said earlier i cant say anything it totally depends on the reality if the situation and the customer service decision
glossy sable
@mild saffron Just give them the information they requested.
patent sand
Anyone can tell me. If I will playing without any chits and I will get 20 above kills per match legendly. And I will gets mini reports for huge kills per match. Can I get any Ben?
glossy sable
If you don't break rules, there's no reason to be banned. All reports are being investigated in manually by the team.
patent sand
Thanks
atomic frigate
Guys I am having a serious problem
my account got banned about 5 times for 10 minutes and I don't know why
storm flumeBOT
Please refer to this channel's pinned messages for further information, @atomic frigate:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
upper star
If you don't break rules, there's no reason to be banned. All reports are being investigated in manually by the team. .. My foot .. After investigation i been told you are not ban wtf
All lies
spring void
@upper star see, all accounts are banned reasonably. So incase they didnt unban you then you were banned reasonably. You can keep contacting them but there is no use in messaging here as we dont unban accounts and it isnt in our power
upper star
I have respone from Nicole she said i am not ban
I have response from Sebatation he said the acct is not banned
Than whats the damn issue
little quiver
hello
upper star
@spring void i know very well you don't unban account here. But if the account is not banned some one should help
little quiver
anyone to help i have an issue
spring void
@upper star didnt you say your account is banned?
spring void
Can you provide a screenshot @upper star
night cloak
I had a problem with my last account but i have created a knew one. My old one i linked to Facebook right after i created a Facebook account like a minute after. Well then Facebook's algorithm banned me for impersonation just cause my name was the same as someone else's... Is there or was there a way to get Facebook off my account without entering Facebook?
upper star
You have verified my foot
I send them the screenshot and they did investigation . I am still not able to login
mild saffron
@upper star how you contact them
mild saffron
@upper starhow can u tell me the procedure
Because i got banned for no reason permanently
spring void
@upper star if i am not wrong those are whatsapp messages
Support doesnt have a whatsapp helpline
upper star
Pro played i saved the messages
mild saffron
@spring void🤔 👌
upper star
When you contact them therw previous reply is gone
blazing saddle
What is the issue, @upper star?
spring void
@upper star according to the message i can infer that they are talking aboutcurrent account you are using or the id provided is incorrect
upper star
@blazing saddle i have open two claims they told me my account is not banned it active
I am not able to login
@Pro play i know English i live in English country he said my account is not ban. If there is some other acct open claim from there
mild saffron
@upper starhow you getting fast replies from them how
upper star
I have only one acct. Which is been verified twice its not ban it clear. However i am getting message it will unlock in December
Vivek because i am clean
Not fast reply you have to wait one or two days
mild saffron
@upper star im also clean never cheated but they r not replying me
blazing saddle
Do you have screenshots of the ingame support messages proving that they have verified it, @upper star?
frigid bobcat
frigid bobcat
Solution with the pirates..!!?
upper star
Useless
jade prism
Guys i need some info how to clam about account got banned for 10 Y
crisp turret
@upper star i am not official member of this server and even not know by which right i will ask it from you but can you tell me what error come when you open game. May be I will able to help you
upper star
@ponaam no its ok
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @split herald. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
split herald
Can i get help?
whole meadow
Watch this got ban for nothing. Help
jade prism
@split herald my friend got 10 years 2
haughty cypress
@whole meadow thats a server problem
split herald
I just woke up in a ban message
mild saffron
@split herald same
prisma tangle
@naruto wth is that
whole meadow
@haughty cypress no it’s not server. It actually banned my account
split herald
Me too
haughty cypress
sad
split herald
Theres no way to unban it?
jade prism
yah it's sad
split herald
Charging since season 4
haughty cypress
only customer support can unban you
split herald
Playing from s2 😦
mild saffron
@split herald me too
split herald
How i can reach them
haughty cypress
in game settings
whole meadow
I don’t know. I have proof because I was live streaming when this happened. But only bots reply me.
haughty cypress
well nobody in discord can unban you @whole meadow
brave elm
@Boom_Rah#1957 was just using the image url.
kind ridge
@whole meadow i kill 2 enemy like you and system ban me!
proud cairn
@split herald 🥳🥳🥳🥳🥳🥳🥳
whole meadow
They say they have anti cheat system. And their system bans the player who is playing fair.
jade prism
yah man
haughty cypress
well, complaining here isnt going to mke things better
jade prism
isn't there any way to reach them
tawny sapphire
dont know if this is the right place to ask but i was a gold and now im bronze, did the season reset or something?
haughty cypress
@kind ridge just to let you know that the devs arent reading that since they arent even in the server
crisp turret
@whole meadow their system banned any a/c with proper reasons , you can ask about it by filing claims
haughty cypress
@jade prism only through customer support
jade prism
@tawny sapphire no you got banned
tawny sapphire
@jade prism are you kidding me? i didnt even hack
jade prism
@haughty cypress no respone😩
crisp turret
@tawny sapphire tire loss is happens because various reason. Still season 9 is ongoing
haughty cypress
@jade prism thats the only way
whole meadow
@haughty cypress I know. But in game support also they won’t respond. It’s almost 30hrs now. I file a claim. Still no response. Just tried wether I can get support here.
kind ridge
anybody know why pubgm anticheat system so bad?
haughty cypress
@whole meadow unfortunately, there is no support here
tawny sapphire
@crisp turret thats what i though but since season 9 didnt end i was wondering why i lost rating, so was i really banned? coz i just played a game and got raitings
haughty cypress
@kind ridge because the devs suck
crisp turret
@tawny sapphire yup so tire loss can be a type of punishment too if you spoil pubg m terms and conditions
tawny sapphire
@crisp turret is there a way to find out why i lost tire? coz ive dont nothing wrong as far as im aware
whole meadow
@crisp turret no their system is too bad to find cheats and fair.
kind ridge
it makes a mistake. i kill 2 enemy like that video and ban me!!!! why ??? @haughty cypress
haughty cypress
@kind ridge becuse the anti cheat sucks
kind ridge
f....... this anticheat system
craggy blade
Please use #pubg-mobile for discussions, this is support channel.
whole meadow
@haughty cypress well said. Anti cheat system really sucks
jade prism
they keep says we got new way for anti cheating but the only ones got banned is us
crisp turret
@whole meadow a/c is not banned just because for cheating. There are other serval reason too. You can know the correct reason by in-game support only
kind ridge
im iranian streamer and my viewers make fun of this 😐
whole meadow
@crisp turret but in my case I have posted a video clip above and I have stream proof that I was playing fair.
craggy blade
Guys this is a support channel, use #pubg-mobile for discussions......
crisp turret
They received 100 of mails daily so may be they will take little bit more time for solve your problem but they will do
@tawny sapphire yeah , you can file a complaint by in-game customer service
kind ridge
@crisp turret no they are only thinking for gave you more UC
night cloak
Is it possible ?
jade prism
@kind ridge @whole meadow man last night we was playing in north Am server to finish the daily missons
eternal remnant
Guys just wondering if you play with a hacker can you get banned
haughty cypress
yes @eternal remnant
eternal remnant
Oh ok
craggy blade
Daniel here.
jade prism
and my frined got banned
crisp turret
@eternal remnant exactly you will see tire Loss there. If you repeat the offense , it's can banned the a/c too
craggy blade
@jade prism For account suspensions please refer to subpoint 2.9 in #481198147478224896
jade prism
@craggy blade can he help us?
craggy blade
@jade prism Maybe.
night cloak
Is it possible getting bann for nothing ? I mean people are saying i get bann but i didnt uae any hack
craggy blade
@jade prism What help you need?
night cloak
Is is possible ?
onyx cairn
Please stop chatting here. Keep this channel clean for support related requests. You can have unrelated conversations in #chat .
If you got banned permanently you can only contact the customer service in game by tapping the 'file claim' option in the shown options. Otherwise please wait until your suspension ends.
jade prism
@craggy blade my gf got banned for 10 years but she didnt use any kind of cheat
onyx cairn
@night cloak
If you haven't done anything wrong, you don't need to worry.
craggy blade
@jade prism Please refer to subpoint 2.9 in #481198147478224896 , Make sure to read through that channel before asking questions in the support channels.
night cloak
Okay im happy now
onyx cairn
@eternal remnant
Yes, it's possible, so watch out that you're playing with people you know.
eternal remnant
Alright
jade prism
@craggy blade thnx .
kind ridge
Who is responsible for us? we spend lots of money for uc and alot of time from the old seasons
onyx cairn
@jade prism
Violation of the rules doesn't mean using cheats only. Refer to the homepage pubgmobile.com/terms.html to have an overview.
jade prism
@onyx cairn there is no kink
onyx cairn
@kind ridge
The customer service is responsible for that. Please contact them in every case. State your issue as good as you can and please wait patiently until they are reaching out for you.
Just copy it, it brings you directly to it. @jade prism
jade prism
@onyx cairn there is no kind of any abuse
onyx cairn
Unfortunately we can't deal with banned accounts here...😕
craggy blade
@onyx cairn Can you help me out with this please? The player is not in my friend list then how can he message me?
kind ridge
@onyx cairn i wait 1 week and they have done nothing! I'm Streamer you have taken away my honor agianst viewers!
onyx cairn
He has blocked you. @craggy blade
I know that it may take a little time until they answer. Maybe you try to send a friendly reminder. @kind ridge
jade prism
@craggy blade i dont have premissuin in #481198147478224896
craggy blade
But if he has blocked me, Can he send me message?
@jade prism I mean read subpoint 2.9 in #481198147478224896
jade prism
k
onyx cairn
Yes. @craggy blade, it's only an one direction block.
craggy blade
Ok thanks.
onyx cairn
You're welcome!
craggy blade
Read Terms and services carefully, and read subpoint 2.9 in #481198147478224896 also. @wild sorrel
kind ridge
@onyx cairn and one question, why pubgm cheats is on the youtube and googleplay for download and you do nothing?
wild sorrel
@bold siren
onyx cairn
Please translate. @wild sorrel
wild sorrel
Your account will be banned due to breaking rules.
jade prism
@craggy blade thnx man now i konw we have to wait until respone
craggy blade
@jade prism Your welcome.
onyx cairn
@kind ridge
Just because YouTube and Google are not part of PUBG MOBILE. You can help by reporting those things there.
night cloak
@craggy blade That is a very old screenshot I guess. I remember seeing that screenshot months ago.
kind ridge
@onyx cairn You as a company can sue
wild sorrel
@night cloak your account will be banned due to breaking rules to time and date.
night cloak
@wild sorrel Please refer to subpoint 2.9 in #481198147478224896 for further information. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there. No need to write messages here once you read that.
craggy blade
@night cloak Yes, I asked this thing months ago and no one could answer this. But now finally Daniel has answered.
night cloak
Great!
onyx cairn
The things are a bit more complicated as they look like. @kind ridge
jade prism
@onyx cairn is there any direct mail for cheating reports
onyx cairn
Check #613267301243944960 last message. @jade prism but the best way to report cheater is in game.
kind ridge
I have nothing more to say 😐
@onyx cairn
jade prism
@onyx cairn the cheaters use anti repot thing
onyx cairn
I'm sorry for it. But there is nothing more I could do atm. @kind ridge
@jade prism Those things are not existing. They can't avoid the report system.
jade prism
@onyx cairn from about 15 days iwas playing on emu evrey game i get cheater on my team some times the full random squad is cheaters 😤
untold lagoon
Hay
jade prism
@onyx cairn thats way i asked about direct mail for reporting
untold lagoon
Some have access to my pubg account via Google play
Can i revoked him??
Any one??
night cloak
@untold lagoon Please note that you should revoke access only when you have access to one of the two accounts linked with your PUBG Mobile account. If one of them is hacked, you should revoke that social media account only. If you revoke both of them, or the one you use to login, you won’t be able to access it back again unless you get access to the first social media account.
untold lagoon
I have the access to my facebook account linked with my pubg account
night cloak
Okay. You should revoke the one that is hacked/you lost access of.
untold lagoon
How is that
Can you tall me please?
Customer service is not responded to my messages 😣
night cloak
Go into settings -> Click Customer support (located at bottom left). It opens a chat.
Now answer the questions. It’ll ask for your email, tell your email. Then, type “revoke access”, tell them that you want to revoke access of your “x” social media account linked to your PUBG account. Then, provide with them with proof that you own the account.
night cloak
NOTE: “x” is the social media account that is hacked.
- You can provide any sort of proof that proves that the account belongs to you. Example; If you purchased UC, send them the screenshot of invoice located in the google play store, or make a YouTube video opening the live chat, and send the link.
@sweet sail It is cool isn’t it? ⚡️
untold lagoon
I try so many times @night cloak but no one answered
sweet sail
@night cloak Yeah . I also want to wear ghillie suit in lobby
night cloak
Check your DMs, @untold lagoon.
untold lagoon
What's that (DMs)
night cloak
Oh wow, I never noticed that 😂, @sweet sail. There’s nothing you can do to prevent it, since the hacker’s name isn’t visible in the lobby.
@untold lagoon Long press on my profile picture, and click “Send Message”.
@mild saffron As soon as you send them an email, that has your character’s Id.
mild saffron
@night cloak help me how to send them back my character id
night cloak
@mild saffron Reply to the email with your character ID, or send them another email about it.
zinc plume
Hi there
I would like to speak to the Tencent legal office,or someone that can help me to get a premium account in PUBGM to have unlimited room cards, we are a organisation ,hosting scrims on a weekly basis, live streaming and doing our best to grow the PUBGM community! Unfortunitely we are running out of room cards thus am i in search of someone that can help,we also hosted some cash tournaments and we will be doing more big cash giveaways next month
id like to thank you for reading my message and considering my request
kind regards ~GeneralPekka
lost summit
@zinc plume can't we buy unlimited 7 days room card from crew shop or clan shop every 7 days? 🤔
You can also ask your clan members to buy so you can create those room when you're out of those...
glossy sable
@zinc plume Excessive markdown can lead to a mute.
Write normally.
Only official organizations can get 7 days room cards, you can get room cards in the Clan, Crew and lobby shops by yourself, @zinc plume.
night cloak
@glossy sable Are you on Android currently?
glossy sable
PC, why?
night cloak
Ah I wanted to know how many messages I’ve sent so far.. seems like IOS doesn’t have the search feature yet
(also sorry, this is the wrong channel to ask 🤦♂️)
rich sigil
hi
fresh lark
Do you guys know if the ipad 5th gen is supposed to get extreme frames
clever wharf
night cloak
@clever wharf #481198147478224896 5.1
Modification of in-game data (not hacks, example; downloading game from an unknown source), teaming with hackers, etcetera lead to 3 month ban. Check #481198147478224896 for more information.
clever wharf
Kindly banthis hacker
storm flumeBOT
Hello, @clever wharf!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
maiden salmon
Is any server maintain,s in PUBGM tomorrow (15 Oct) ?
If yes when we get patch notes & more details about it ? @glossy sable
night cloak
- BRDM-2
- Deagle
- Halloweeks + Halloween Event Mode
- Aztec Temple Map in TDM
- Explosive Gas Cans
- Weapon changes of UMP, Vector...
- TWD Event Mode: Payload
- Ledge Grab
- Frag Grenades Skins are available
- Glasses have their own Slot in the Inventory now
- many improvements, bugfixes, adjustments
- many, many, many more
Thanks to Daniel Mu 🎃 | PUBGM 🇩🇪
spare nest
Mu the G 🙃
glossy sable
echo grove
Hello, anyone there?
I seek to know, I abandoned PUBG Mobile for 7 days, if I return will I get my holy reward?
olive dirge
This is happening since 2 hours, I cant play any mode or server. Anyone else facing same?
night cloak
Advertisment alert
bold siren
We don't deal with such things here, report them to the customer service in-game, @night cloak.
light trout
@night cloak You can also use the chat reporting feature.
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @subtle trellis. Remember to read through #481198147478224896 before asking questions in the support channels.
subtle trellis
Somone help me please
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @subtle trellis. Remember to read through #481198147478224896 before asking questions in the support channels.
subtle trellis
My ping is very high
opaque mist
@subtle trellis most likely on your own end
opaque mist
@subtle trellis your ping being high is most likely on your end not pubgms
subtle trellis
My internet or mobile is ok i chek it already
calm python
Bro any updates for Bangladesh?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @calm python:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
blazing saddle
Hello, @subtle trellis
How may we help you?
night cloak
I had a question. If I’m at 119 in the Daryl’s motorcycle event, do I need to get 1 only or does any point count?
For example; would it count to 121 if I get 2 points or would it rather ask me to get only 1 point..?
blazing saddle
@night cloak Yes, it does count additional points, the counter does go above 120.
merry geyser
Hello there all admin I hope u all find peace and joy.but just tell me How do I get rid of facing large amount of cheater cause in every matches I face alot of cheaters... Reporting is also not getting them ban ???? Why is your system can't detct any types of in game modifications...All members of leaderboard are cheaters... You can check out YouTube channel videos they r doing live streaming by cheating pubg mobile game...
night cloak
@blazing saddle So it means I don’t have to get exact 1 point.. 2 or 5 points work too! Thanks 😃
Till when can we obtain the fuel though?
blazing saddle
@merry geyser We do not deal with such issues here. If you find players cheating you can make use of the ingame report function or report them with further evidence to the ingame customer support.
night cloak
@blazing saddle Till when can I get fuel..?
I need help!!!!!
@blazing saddle
Someone stole my pubg account
blazing saddle
Till 15/10/2019 @night cloak.
night cloak
They have my Facebook bingo @blazing saddle
blazing saddle
Hello, @night cloak
Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.
barren smelt
Hello Sir, Why My Account Got Banned For 10 Years Because I Was A Legit Player Nd Playing From Season 2 Without Any Hacks Or Anything Like That But Day Before Yesterday I Got Randomly Matched With A Hacker Nd Got Banned Today.. This Behavior Is Not Acceptable Kindly Do Help Me With This My Character iD Is 588232766 Kindly Help.... Thank You
dire gate
No news for Bangladesh???
glossy sable
@dire gate Not yet.
dire gate
:(
night cloak
So we can get fuel on 15th too right?
glossy sable
@night cloak He literally just answered you.
dire gate
It's giving me higher ping
glossy sable
@night cloak 16th*, yes.
night cloak
16th?
glossy sable
@night cloak Nevermind, misunderstood.
blazing saddle
@night cloak Unfortunatly we cannot do anything about such issues. You should contact the ingame support since they are the only people who can actually provide you support regarding such issues.
night cloak
:p but we can get fuel on 15th right!
dire gate
I usually get 40-50 ping,but using dns changer my ping goes up to 150 sometimes :( that causes more lag on my low end device
glossy sable
@night cloak Yes, you should be able to get fuel for the Board Game on the 15th.
How come you don't have the bike yet, though?
blazing saddle
@night cloak The event dates say till 15th Oct. So it would be better to assume the end time as 14th October 11:59 UTC.
night cloak
I want my account back!!!
blazing saddle
I already told you, @night cloak. We cannot help you regarding the issue. Contact the ingame customer support.
night cloak
I spent 400 dollars on the fing game
RIP mate if it ends on 14th night then I’m not gonna be able to get the bike 🤦♂️
They will never respond
glossy sable
@barren smelt Review the Terms of Use to be sure you didn't break any rule, intentionally or not. If you feel the ban was unfair, use the File Claim option.
Keep in mind that how long you played or how much money you put in it doesn't change anything.
Read #community-news before coming with the same thing again.
night cloak
I thought it was till 23:59:59 of 15th October
glossy sable
@night cloak RIP 😐
blazing saddle
They do respond, @night cloak. It takes a few hours to a few weeks till you get a response. Kindly be patient.
glossy sable
@night cloak Keep in mind that how long you played or how much money you put in it doesn't change anything.
blazing saddle
@night cloak There is no event end time given. Just the date.
It is always better to assume it as the previous day's refresh timing.
night cloak
That’s what I was thinking.. Maybe it’ll.
split herald
My acc still banner
night cloak
ToRoiD, when does the next update come out, 16th?
split herald
Banned*
blazing saddle
@night cloak Yes, 16th.
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @split herald. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
If yes, then I’m sure they’re ending the event on 16th since they would probably be removing this event in new update
split herald
Can i get some help?
blazing saddle
@night cloak That is very unlikely as there will be a server maintainece before that.
blazing saddle
No public information about that yet. It will be posted in #news when the maintainence timings are announced, @night cloak.
night cloak
Okay, thanks for the help. ||Im probably gonna cry a bit for that bike 😂||
I want my pubg account back!!!
Plssssss help
blazing saddle
@night cloak Kindly stop flooding this channel. You have already been appropriately directed earlier.
Repeating the same questions again and again will be considered trolling and we will be forced to take up moderation measures against you.
I understand your frustration, but we do not work for Tencent Games to help you out regarding the matter, @night cloak.
Only the ingame customer support can help you out.
night cloak
Like hell u want me to wait 10 years for a response
blazing saddle
You can even email them at PUBGMOBILE_CS@tencentgames.com
night cloak
U think they will really respond? Ur funny all they want is money
And all of us here need help
blazing saddle
@night cloak Since you have lost access to your Facebook account, it would be better if you contact Facebook support regarding your account getting hacked.
Once you get back access to your account, you shouldn't have any problems logging in the game.
night cloak
@blazing saddle how do I contact them? Do they have a number?
@blazing saddle please tell me they do
night cloak
@blazing saddle none of them helped I need there phone number
blazing saddle
I do not have any such information, @night cloak. Sorry.
night cloak
@blazing saddle
@covert hound I didn’t go on any website a guy from my clan needed a rename and this guy offered to get him one but my friend wanted to see if he was trust worth so I gave him my account info
And boom now I don’t have my account 😭
covert hound
That’s your own fault for ever sharing your account info
night cloak
Well ik but he changed the email look
covert hound
That’s your own fault
night cloak
Can u help me?
covert hound
No one here is gonna be able to help you
You have to just make a new account you are SOL
blazing saddle
@night cloak It is on your own responsibility that you gave away the sensitive information about your social media account.
night cloak
@covert hound noooo noooo I cant make a new account
@blazing saddle I spent so much money tho pls don’t do thissss, noooo
I need someone is help!!!!!
covert hound
Dude learn to read no one here can help, no one here works for tencent
night cloak
This can’t happen!!!!
covert hound
It’s your own fault tbh
night cloak
I want my account 😡😟
glossy sable
blazing saddle
Can you stop flooding this channel, @night cloak?
I already gave out a warning previously. We cannot help you regarding this matter.
glossy sable
@night cloak You did this to yourself.
night cloak
@blazing saddle I need help clay is a pro player he can help me
glossy sable
Be a big boy and bear the consequences of your acts.
night cloak
😡😕, no I’m only 13!
covert hound
Might as well mute him
glossy sable
kthxbye
sudden relic
@night cloak change account details.. Try your best to recover acc via email or contact info provided during registration.. Them change password once recovered
restive sleet
Hello
opaque mist
lmao
glossy sable
@sudden relic They're muted, don't mention them.
modern trout
@blazing saddle ‘File A Claim’ is pointless and provides no help. Support Email Is Worse. My account has been wrongfully terminated. I’ve sent tweets, emails, filed claims after claims, posted on Reddit, I even wrote and AppStore Review. What have I gotten? Nothing, no response, not even a reason.
opaque mist
@modern trout clicking file claim makes them review ur ban if you were not unbanned then they found it was justfied
modern trout
@opaque mist That’s understandable but I would like to knw why? I never used anything that violated the terms. As an example the day of my 10 year ban, I actually managed to down a ‘hacker’ (they was shooting thru a wall) when I got hit with the ban...
I’ve been playing since it first came out and have earned a lot of items. Yet they recently come out with ‘anti-cheat’ scripts and I (among others) legitimate players get banned?!? With no real way of appealing the decision.How is that fair?
opaque mist
@modern trout to to pubgm news look for the list of banned players on the day you got banned and then search for your name and see the reason why
modern trout
Now I’ve been playing CoD Mobile and have taken screenshot after screenshot. Recorded myself playing just so I can prove I really play as good and as fast as I do just in case I get banned there.
opaque mist
@modern trout ban doesn't mean hacking
you can take as many screenshots as you can but that wont prevent u from a ban
fresh lark
Hey, Does anyone know if the iPad 5th Gen is supposed to get Extreme Frames because I don’t 😪
modern trout
Read The Terms, "The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator."
And again none of which i have EVER used. Random players as well as friends have seen me play. and knw how fast i can aim, shoot, and even spot enemies.
Am i saying im the best player of all time, not at all, Im saying i was a good player that enjoyed playing this game and now i cant because i was wrongfully banned.
narrow comet
i have been banned for no reason my friends while i was in the lobby
night cloak
Omg things are getting dirty here😂
keen bronze
@xenex
night cloak
After update we will see what will happen here😂
lusty lintel
modern trout
@opaque mist And FYI, My Name Isn't On The Ban List
Banned On 9/28? Name Is Not On List For That Date...
golden spruce
@modern trout Don’t even bother bro I got banned for 7 days for so called playing and teaming with hackers. The file claim doesn’t work, I’ve tried other ways to get in contact with them and all were bs.
modern trout
@golden spruce That’s My Point, And Hence Y I Am In Here
golden spruce
@modern trout Tencent decided to claim I was playing with hackers when I’ve been playing with my regular team OPX. Tencent decided “hey this guy is getting reported and he’s a conq we got no proof of him hàçkîng so let’s bring his tier back to bronze and let him keep playing”.
Sick of it bro I even record my games for my facebook post of highlights.
opaque mist
@golden spruce lmao imagine thinking thats how it works
golden spruce
And they ruined the game for me
modern trout
Same... like I stated earlier I’ve been playing PUBGMobile since it launched... only to get banned
golden spruce
That’s the same you can add me and look at my record I’ve been playing Pubg since season 3 and they decided to bs my acct with full of crappy unjustified ban.
opaque mist
its justfied but ok
opaque mist
if u clicked file claim and its been a few days then they have reviewed ur ban and determined it is justified
golden spruce
They don’t ever review that crap
That is full of crap they don’t
I’m going to keep complaining here till I get my rank and unban
Who tf hacks with a acct worth over 1k
Why would I myself waste money on a game just to get banned?
modern trout
@golden spruce They will just mute or kick u off the server....
golden spruce
I don’t care bro I can start another acct
opaque mist
ok go ahead then
golden spruce
The game really messed the gameplay for me
It just can’t be done
No closure
I need closure for my reason instead of a bot giving me messages that doesn’t do crap
modern trout
@golden spruce Same Man I Feel The Same Way... Season 7 is when I started to pay for RoyalPass, Prime, And Prime Plus... And they think I would just ‘hack it’
opaque mist
ban does not = hack
neat turret
You're probably SOL. CS is notorious about not responding. The anti-cheat is notorious for false positives. You'd have better luck working with your payment processor for a chargeback.
modern trout
@opaque mist Dude Read The Terms Lol
golden spruce
Season 5 is when the biggest ban wave hat hit the game lots of my conq friend disappeared then
opaque mist
@modern trout u were banned for ten years that doesnt mean you are hacking anything to modify the game files will get you a ten year ban not just hacking
neat turret
All the "hacking" is just using exploits or modifying game files.
golden spruce
I’m done with the game tbh I just need a closure from the devs in what they found to cause my ban
neat turret
No real hacking being done, but no need to be anal about it when everything is going to be referred to as a hack anyway.
modern trout
@opaque mist Exactly.., that is a form of hacking, exploitation of a glitch or bug thru script or hardware modification
golden spruce
I heard you he banned from people reporting you if that’s the case why doesn’t they give a player to prove their innocence
opaque mist
@modern trout no its not lmao if you have aimbot your not hacking you are cheating
@golden spruce thats false or major hated youtubers like dynamo would be banned
modern trout
@opaque mist U really dnt knw how aimbots work do u
golden spruce
They’re are famous @opaque mist and they have Stream to justify that they don’t hack.
modern trout
@opaque mist AimBots are a script overplayed thru code
golden spruce
When regular players that don’t stream to fully show their Innocence what would they do.
opaque mist
@modern trout im aware of how aimbot and cheaters work they dont hack themselves unless they made it themselves the majority of people who have it just download the hacks they arent hackers they are cheaters
golden spruce
Same
opaque mist
@golden spruce you really dont think any of these youtubers would speak out about this dont break the tos and u dont get banned nuff said
modern trout
@opaque mist
golden spruce
I’m going to focus on cod
opaque mist
@golden spruce made by same company i dont think they care
golden spruce
Yeah at least COD is better than a shîtty pubg
tranquil marsh
Hello i Have a ban for 10 min .
Can u help me cuz i dont know why ?
night cloak
I’m never playing pubgm again cuz I lost my account well it was my fault that I gave my info away to a person who said I’m ur bro I will never scam u so yea I’m just dumb
modern trout
@golden spruce Made By The Same Company Though
golden spruce
It’s all good lion the support team doesn’t care
night cloak
I’m just gonna focus on YT and Codm
opaque mist
@tranquil marsh Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time
Solution
An easy fix for this solution will be fixing your device time.
• Go to settings -> System -> Date and time -> Turn on the options of Automatic date & time and Automatic time zone . This will lead to your device using network provided date and time and will fix your issues.
Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in #481198147478224896 channel.
Please note: This solution is only for mobile users. For emulator related issues go to #emulator-support.
night cloak
@golden spruce fr pubg hates us, I’m just gonna work on Codm and my YT
golden spruce
I started streaming 4 days ago for COD
Incase tencent decided to ban my acct on cod too
night cloak
Lmao
tranquil marsh
@opaque mist thank u i will do it. And yes i playing from phone. Thanks alot.
modern trout
@golden spruce But I Get Banned On PUBGM
golden spruce
I’m ranked top 100 😂😂
night cloak
👍
golden spruce
I guess I’m getting banned on COD too
But from tencent I need a Closure on my banned
modern trout
Btw if u wanna add me on CoD
golden spruce
I need a real email from the game explaining on what they found on me to cause my ban.
modern trout
Same name as here
golden spruce
K
night cloak
Hello, I'm having an echo issue with the in game voice chat!
Device - OnePlus 7 Pro
Earphone - Several wired ones (JBL, Blankpunkt and Sony)
Me and my teammates can hear one another perfectly but they also hear a feedback of their own voice on their end.
I've tried changing type C to 3.5mm adapters, the wired earphones. Reduced the speaker volume by significant degrees. I've even tried reinstalling the game several times. None of it helped. The issue still persists. I would really appreciate if someone helped me in this matter. Thanks!
The game is PUBGM and it's the latest version ie 0.14.0
neat turret
Have you narrowed down the source of the issue to yourself? @night cloak
and are you using headphones or earbuds?
astral hazel
Where can I post YouTube link for hackers I recorded
That echo is a bug in the game. Had my buddy turn his mic off then back on in game to fix
vagrant onyx
@astral hazel you can send it to CS
or in there email
PUBGMOBILE_CS@tencentgames.com
astral hazel
Thanks
ruby igloo
Ingame bonus shop isn't working
brittle dune
Yesterday my account was exposed to the band I am in the Alchem did not use any cheating programs I hope a quick response to unlock the band account