I got -100 in 2 matches from hackers
#questions
gray merlin
opaque raft
Usain bolt would b proud of him
ember pilot
Tencent is a joke . From season 2 and the hackers everywhere they will not do anything
merry sandal
I understand, @gray merlin. But as I have remarked twice, we do not manage game account bans.
gray merlin
I mean @ember pilot they can see the same players dominating the lead board for years with with 60 KD 80 KD they still let it happen
ember pilot
Even the crew winners are hackers lol
merry sandal
Again, discussion goes in the respective discussion channels.
gray merlin
@merry sandal then forward the whole conversation screenshots to prior department who can giv me my rating back
Instead of threatening me to ban forwatdbthe issue to prior department man
merry sandal
You will have to contact the Customer Support. Nothing I can personally do.
glossy sable
merry sandal
Hello there, @misty horizon. Any way we can help you?
misty horizon
When I press the button continuously press and shoot.
gray merlin
Where’s customer support ? Nobody is here to listen to us u guys hav worst customer support than SAMSUNG
misty horizon
It is not in 2 keys.
gray merlin
@merry sandal u just exist to say the same thing over n over again n again ! What difference u make than a bot
merry sandal
Refer to #481198147478224896 6.1, @gray merlin.
We are here to provide client-sided support and are not affiliated with the customer service.
Hello, @misty horizon. Please report it in #555492558428700682. To know how to submit your report, check the pinned message there.
hasty hamlet
merry sandal
Are you on Android?
valid plume
Hello
light trout
Hi! @valid plume How can we assist you?
valid plume
Please help me
My pubg account hlobal version use in twitter network but today login error veitnam version
light trout
Can you provide a screenshot of the error?
blazing saddle
Hello, @valid plume
Unfortunately it is not possible to login into the Global version once your account is logged in with the VN version.
You will have to download the VN version, and contact their ingame support and request an account transfer to Global version.
blazing saddle
There is no other way out.
valid plume
But im used only global version im not used vaitnam version im buy four season elit pas
Please recover my account 😭😭😭😭
blazing saddle
You must have entered your account details on a scam website or to a scammer who locked your account by switching it to the VN version.
In any case, you will have to do what I said earlier.
We cannot provide anymore support regarding the issue.
valid plume
But my account
@blazing saddle but my account global version
@light trout what happend my account
weary bridge
I have been banned without using any cheats please that my account 5448753999
.
@ToRoiD#1337 @ToRoiD#1337 @ToRoiD#1337
@ToRoiD
@blazing saddle
celest shadow
Hello, @weary bridge. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.
stray cargo
Hello ineed some help
light trout
@night cloak yup
night cloak
Okay thank you
warped thunder
Guys My Facebook id was hacked and My PUBG id was connected on that that hacker renamed my pubg id and he used hackes and my ID is banned now...Its a 1 year + old id...i have all the documents ...Do plz help me
light trout
@warped thunder Please refer to this message: https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984 😃
stray cargo
:thinking:
manic oasis
Kkkkkk @warped bough
cyan sphinx
Cheater magic bullet aimboot wallhack
glass idol
hi
@warm wren I am having trouble linking another account to my PGM account only Facebook does not want to link anything else
lunar current
@onyx cairn beta is up
storm flumeBOT
Hello, @cyan sphinx!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
warm wren
@glass idol You tried to log out of the game and log back in using a different social media account?
onyx cairn
thanks for notification! @lunar current
glass idol
I mean my account in the game does not want to link anything other than Facebook - does not want to link Twitter or Gmail @warm wren
I don't see a + sign
warm wren
You need to log out of the game and sign in again using another social media account @glass idol not by using the + sign.
glass idol
@warm wren I want to link my account to a social media account
I changed my phone from time period and it was ios but now android and i want to link my account with gmail account but i can't @warm wren
warm wren
@glass idol Once an account has been linked previously, it cannot be unlinked and changed
cyan sphinx
@storm flume ok that is that they are not going to do anything and report it in the last game report to another with the mk14 hack that only gives a laugh and kills a and vikendy player and that is where there are more cases of hacks or cheats and being recording videos to upload and do nothing is wasting time because in a video that you yourself commented that you can not justify a ban because the video can be manipulated
glass idol
i am not need unlinked i need add @warm wren
warm wren
If there is no add, then that means you cannot change the original linked account @glass idol
celest shadow
Do you have 2 accounts linked already, @glass idol?
glass idol
@celest shadow no, look my account only have linked with facebook and i need add other like gmail but i dont have + in my account
celest shadow
Please take a screenshot and send it here, @glass idol.
celest shadow
Are you playing the Global version or LITE, @glass idol?
glass idol
global
celest shadow
Did you link your Game Center account when you were on your iOS device, @glass idol?
celest shadow
The maximum account linking is 2, you have reached the maximum. The Game Center account does not show up on your Android because it does not support it.
You cannot link any other social media accounts now.
glass idol
When can I ? @celest shadow
celest shadow
You just cannot link any other account anymore, @glass idol.
You have Game Center and Facebook linked already.
tame spruce
storm flumeBOT
Hello, @tame spruce!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
spring void
@warped bough when staff is available please refrain from answering, piston is already helping him
glass idol
@warped bough you mean i must open my account in my old system ios ?
warped bough
Bro come to pubgm chat @glass idol
glass idol
i cant now becouse i offline
warped bough
Dm me
hybrid sparrow
Today again in 3 game i was killed by Hacker, Ban both id who is using hack and also teammate who r with them in lobby
Now indian r using one teammate as hacker to push there ranks
storm flumeBOT
Hello, @hybrid sparrow!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
hybrid sparrow
@storm flume I recorded it
spring void
Upload to youtube and send link to CS @hybrid sparrow
hybrid sparrow
Okay
frozen shell
Hello , what to do 10 teams using ahck in crew so ? Where pubg ? Support ?
plucky crater
I need someone to speak with from the customer service
I keep getting banned for no reason
spring void
@plucky crater is it 10 years ban?
storm flumeBOT
Hello, @frozen shell!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
plucky crater
No The first band I got 10 minuteThe second band I got to our the third band that I got it for three days
10 min 2 hour 3 days WTF
storm flumeBOT
Please refer to this channel's pinned messages for further information, @plucky crater:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
plucky crater
IOS
glossy sable
Check the pinned message about it, @plucky crater: Data error with your client
plucky crater
Data has been changed you have been disconnected
No other thing just that I get three times within the within the two days
Specially when I get high kill Counts from 8 to 15
serene condor
I was in here earlier today about the NA server.. and well the funniest thing just happened, i just played a NA server solo and there was no middle eastern players in the lobby and the game played flawlessly.. no lag, no delay, reaction times were spot on, flat 20ms ping, full fps, and I didnt change a thing with my settings or internet setup.. riddle me that
plucky crater
On the Middle East server and I’m ranking
night cloak
How
spring void
@plucky crater please follow what franck castle said
@night cloak that's not the global and running verion, we only provide support for global version here
spring void
@plucky crater just follow those solutions that would fix it
plucky crater
How @ pro plays
glossy sable
@plucky crater Is your OS version up to date?
night cloak
But it's bizzard I do not have those weapons and the helicopter to drive @spring void
plucky crater
It’s on 12.4 @glossy sable
spring void
@night cloak that is not global version dont worry, that update isnt here @night cloak
plucky crater
@glossy sable can you remove the band
glossy sable
@plucky crater You're not up to date.
Be sure to update to iOS 13.1 and wait for the 3 days.
spring void
Update to IOS 13.1 and try reinstalling the game @plucky crater
plucky crater
@glossy sable what i don’t like to update
@glossy sable there is so many bugs on the new IOS13.1
night cloak
She's in Pubg Lite? @spring void
light trout
Unfortunately, there is no way to play the game if you are not updating to iOS 13.1 @plucky crater
plucky crater
@glossy sable I’m playing with 4 fingers i can’t just update
glossy sable
Oh this
It's fixed on 13.1 don't worry 
spring void
No, that is beta version. @night cloak
warped bough
@glossy sable tell
glossy sable
I heard someone answered you already before, @warped bough?
warped bough
@glossy sable yes but that didnt clear my doubt
glossy sable
What's your doubt?
night cloak
How to become Beta? @spring void
warped bough
@glossy sable why i banned
storm flumeBOT
The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @night cloak.
warped bough
pro plays helped me a lot @glossy sable
night cloak
I did not understand @spring void
glossy sable
@warped bough They don't give public details on the reasons of the ban.
If you feel the ban was unfair, use the File Claim option (yellow button).
spring void
@night cloak we haven't announced beta here yet
night cloak
Okkay @spring void
warped bough
@glossy sable thats what i was saying i did file claim trying to tell them but getting same reply every time
glossy sable
@warped bough The message you sent, right?
warped bough
@glossy sable same reply
glossy sable
Okay.
Unfortunately, there's nothing we can do here, as we're only Discord server staff.
Your only way is to contact the in-game Customer Support.
It's a misconception bans are due to cheating, there's a lot of other reasons to that; check the Terms of Use.
warped bough
@glossy sable already checked that
But cant u even assist me what to do
storm flumeBOT
Hello, @hybrid sparrow!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
glossy sable
@warped bough That's all we can do, we can't provide assistance on bans.
warped bough
I didnt cheat
glossy sable
Again, it's a misconception bans are due to cheating, there's a lot of other reasons to that; check the Terms of Use.
glossy sable
Yes, but did you understand what I said?
We're just server staff, not devs, we can't help you about bans, only the in-game Customer Support can.
Complaining here is just wasting your time.
warped bough
@glossy sable i have talked to ann and pro plays and u know what
glossy sable
They said the same, right?
warped bough
I am getting same reply
glossy sable
Yes, because same question = same reply.
warped bough
Ya @glossy sable
glossy sable
So? Why bother coming back again with the same question to get the same reply?
You're just wasting your time, and ours.
warped bough
Thats why i talked to admin directly
glossy sable
It's the same.
warped bough
@glossy sable still i didnt get any help
glossy sable
They're administrators of the server, not in-game.
warped bough
@glossy sable i didnt get any help
glossy sable
@warped bough Because we can't, that's what I'm trying to make you understand.
warped bough
@glossy sable than who can
glossy sable
The in-game Customer Support.
glossy sable
The server is official, you can see the blue tick 
warped bough
@glossy sable thank for ur help
glossy sable
Hope you understand.
warped bough
:(
glossy sable
You're welcome.
night cloak
Am I allowed to play pubg mobile with the moqi i7s? (it's a gaming phone with built-in controllers, but the game doesn't recognize it as a controller). Could there be any risk of a ban? (if it's not allowed)
warped bough
@night cloak u will ban if u play pubg on earth
night cloak
?
proper monolith
Hey
warped bough
@night cloak they are banning peoples for no reason
proper monolith
Why always our mic is getting glitch
warped bough
@night cloak ask mods
glossy sable
@warped bough If you do not require further support, move to a discussion channel.
Do not provide misleading information.
warped bough
@glossy sable sorry
@FranckCastle ✔ can u tell me why is pubg banning legit players
glossy sable
@night cloak It is true those built-in controllers on gaming phones are in a grey area.
However, I wouldn't recommend using those, since it's giving you an advantage.
At best you might get matched with emulators but at worse you might risk a suspension.
cloud adder
Poor Franck, is this what u have to deal with everyday
glossy sable
@warped bough Again: It's a misconception bans are due to cheating, there's a lot of other reasons to that; be sure to read through the Terms of Use.
@cloud adder Day and night...
cloud adder
wow dude, good luck
night cloak
okay thx. My mates didn't get a notification that I play with controllers (or emulator etc) and I have around 10 kills every match. So I wondered if there might be a problem. But thx for your help
warped bough
U cant help
glossy sable
@night cloak 
proper monolith
@glossy sable sir can u help me about
glossy sable
What OS are you on? And what mic do you use? (built-in, wired, wireless...)
ebon cave
Can somone help me?
onyx cairn
yes, state your issue^^
ebon cave
Ja ich kann Deutsch xD Also wenn ich pubg starten möchte bricht es einfach ab und ich fliege aus dem Spiel
glossy sable
@ebon cave Ask in German server then, if you want support in German.
I see you're already in it
onyx cairn
ehm, ok, did not expect that.
ebon cave
@glossy sable sry but i know him and then i thought that i can ask in german... sry about that
glossy sable
No problem
hollow wharf
Aah I need help. I tried purchasing uc last night but the transaction failed and I didn't receive any uc even though the amount was clearly deducted. What next? I already waited for 24 hours to see if I'd receive it by the end of the day.
proper monolith
Sir above mentioned link are Hackers, he hacking the account
maiden field
I am also Get Banned for 10 years but I don’t. Use any cheats
acoustic berry
Instead of it they dont even ban hackers which could be find easily like in Crew Challenge, huh?
proper monolith
Can u do something, Bcoz I have one Facebook group which have 150K followers, and some bloody are spamming this link, and if someone login in this, that guy's will hack the all UC from the account
maiden field
They are just Banning Legits players because the Future of Pubg is only hackers
I got banned While Recording video For my channel
In anger I deleted my channel also
alpine mirage
hello pubg officials account has eaten for 10 years, but I strongly object to it and I want proof that I ate ban did not take any action to exceed the rules can you help me?
latent vault
@glossy sablei had a good laugh by reading ur conversation with him lol.
meager zealot
I have been band without reasn??
keen quarry
blazing saddle
We do not deal with cheater reports, @keen quarry. Kindly report ingame.
tranquil summit
Problem of long wait in the FPP/solo/EU server/emulator; after Platinum IV
blazing saddle
Play during active hours of the day, @tranquil summit.
tranquil summit
example plz @blazing saddle
steady trellis
Do anyone know how to mute sounds of enemies ahead and other callouts in the quick chat. Cuz they are extra loud
hearty stone
@blazing saddle 345157095659929600 kindly please mute this guy he's been ear raping us
hallow sigil
toriod
celest shadow
How may I help you, @hallow sigil?
hallow sigil
toroid I ate that because of the hack, if I ever break what I do there
please please please
If it is jawed I will not use Hack at all my age help me
crisp island
@celest shadow hello there
hallow sigil
can you help me ? ؟
celest shadow
Hello, @hallow sigil. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.
raw goblet
Hello
celest shadow
How may we be of assistance, @crisp island @raw goblet?
raw goblet
This my problem
hallow sigil
What can I do to remove the band?
celest shadow
Are you on iOS, @raw goblet?
crisp island
@celest shadow i have tried many times to cntact the usi g the file claim but now answers now about 10 days i send Email every day
raw goblet
@celest shadow yes ios
celest shadow
Please update your software to iOS 13.1 and reinstall the game. There's a new jailbreak exploit for iOS 12.4 and some people are using it, @raw goblet.
storm flumeBOT
Please refer to subpoint 6.2 in #481198147478224896 for further information, @crisp island. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
hallow sigil
What can I do to unpack the
crisp island
@celest shadow i just need some way to let me speak withem even for a while to check wht hapened to my account and why i got banned
hallow sigil
How to unzip the frying band? @molten crown @celest shadow @warm wren
celest shadow
Customer service response time may vary from hours to days and even weeks due to the amount of support tickets they get daily, @crisp island. Please wait patiently till a support agent reaches out to you regarding your issue.
raw goblet
@celest shadow okay thx I will try to update
crisp island
hallow sigil
hhh arabic !1
crisp island
@celest shadowi just paid my prime and RP then my gift was 10 yrs banned 😂
hallow sigil
lol
celest shadow
Are you implying that your account is banned for 10 years, @crisp island?
crisp island
@celest shadowyes dear after my payments 2 or 3 days i disconnected im still new player i dont know how to hack or cheat even im big loser in the game
hallow sigil
How to unpack a pubg mobile
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @crisp island. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
hallow sigil
@crisp island
crisp island
@hallow sigil yes
hallow sigil
arabic?
celest shadow
Please refer to the message above, @crisp island. Read the FAQ regarding account suspensions/banned accounts.
Hello, @hallow sigil. Unfortunately, I am unable to solve your query due to the language boundries.
Please join the MENA server for Arabic Support:
discord.gg/pubgm-mena
opaque mist
Hold up if players can’t play on 12.4.1 why don’t you make it impossible to play on other iOS versions too it would make its almost impossible to jailbreak a new iOS untill like 5 months in
raw goblet
@celest shadow I'm sorry to bother you, but if I update IOS will this succeed in stopping the ban?
celest shadow
Yes, @raw goblet.
raw goblet
@celest shadow thanks bro
meager zealot
any suporter here>?
celest shadow
However, you might need to wait till 1st October till your account is unbanned, @raw goblet. As of now, it is temporarily suspended due to your recent offense.
How may I help you, @meager zealot?
ocean trout
He want to know why he got ban
hallow sigil
thank you piston
raw goblet
@celest shadow Yes, I understand that, I mean not being banned in the future
celest shadow
Yes, this will prevent it, @raw goblet. In addition, iOS 13.1 software update also fixes the 3-finger touch bug.
raw goblet
Thx again bro @celest shadow
celest shadow
You are welcome, have a lovely day ahead.
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @ocean trout @meager zealot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
celest shadow
Hello, @ocean trout @meager zealot. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.
alpine reef
كل جيم يلعبون تحالف في وضع السولو سيرفر الشرق الاوسط
every game he play with his friends in solo mode ,,, middle east server
player ID 5224854133
storm flumeBOT
Hello, @alpine reef!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
shell kraken
Can you please fix your stuff god dam
uncut depot
How can i report a hacker?
shell kraken
Can you please fix the lag and your stuff god dam
lucid bough
Is anyone having an issue were your gun angles don’t show up?
spark grail
Is it a common issue to not be able to download the 0.15 beta version on IOS?
opaque mist
@shell kraken lag is probs on ur side
sick flax
@cloud cargo
I need to talk with someone...
My account and my mates account got banned without any reason. I was recording the game then that happened
It’s not fair.
Trying to contact in game support, but they sending me some automated message.
And my brother has already showed video proof on #481199180967051294 grnaral chat
opaque mist
hmm
night cloak
Hello
I am trying to buy the subscription on android. I keep getting the your account is at risk error. Tried everything and checked all my payments settings. I am able to buy UC without any problem
smoky pulsar
@sick flax Bro they will not reply you they did the same thing with my they also locked my account for 10 years without any reason. Just leave the game they will only listen to consumers when their community will die.
pine knoll
every one is hacking in pubg
they better find a way to end tis or they will end up like mini militia
raw lark
smoky pulsar
Just wait and see after 2 months. There will be no one to play pubg. I have never seen such a bad and unresponsive support in my life.
PUBG please grow up without providing support and without helping the community your game will gonna die.
smoky pulsar
I am a normal player and you locked my iD. See my statistics
hybrid needle
well it seems your hack wasnt very discreet
haughty cypress
@hybrid needle because not many people play fpp squads and matchmaking system is flawed
@smoky pulsar You probably had a separate app containing files that triggered the ban
@sick flax One of your teammates may be cheating and then resulting in the entire team getting banned
@uncut depot report them in game
@shell kraken if its network lag, play on wifi, not data. Your wifi having 3 bars doesnt mean your network is stable
smoky pulsar
@haughty cypress what should i do now😿
haughty cypress
contact customer support @smoky pulsar we cannot help you here
smoky pulsar
i tried to contact the support but something is wrong with support they never reply and automatically close the conversation
haughty cypress
keep trying
smoky pulsar
see they closed the conversation without replying
haughty cypress
we cant help you here.
smoky pulsar
i am trying to contact them for more than 10 days😿 feeling helpless
can you forward my case to support. My ID worth 500$ items. It was a nightmare for me when i saw this.
smoky pulsar
You are employee of Tencent. you can help me
haughty cypress
im not lol, nobody here is except for yellow names
and yellow names never reply in here
smoky pulsar
feeling very bad😿 i will quite the game if they did not respond today.
haughty cypress
you might as well quit right now, i doubt they will reply but feel free to wait
sick flax
They were not hackers they were pro player they upload videos regularly besides i get banned
haughty cypress
maybe one of them was secretly using cheats 🤔
scarlet ether
Hi I have issues in my account in PUBG MOBILE someone using my account and he linked he’s social media into my account how I can remove them ? 😕
haughty cypress
@scarlet ether unfortunately you cannot unlink accounts as of now
try contacting customer support and see if they can help @scarlet ether
scarlet ether
I contacted with customer support but they didn’t help me
green bay
How come when I bought $50 worth of UC, I was charged $80. There’s no way tax is that much, just saying.
scarlet ether
He playing my game and using my uc and he block my friends and when I am playing he can we do inside the game and I will look out of the game 😕
neon smelt
@haughty cypress
I wanna some help
My Facebook account was hacked and the hacker opens my personal account on pubg mobile and link my pubg account by his gmail and i restored my Facebook account and can't get rid of his gmail account
And i texted the customer service and told them to revoke access to the play games account and there's no respond after i sent to them a purchase of the prime plus picture.
night cloak
Any way to fix this. I can buy UC but not subscription
mighty narwhal
grave marten
thx pubg mobile ❤ 👍
night cloak
When a gfx tools developer is smarter than the most profitable company in the world, it's bad, but it's ironic that if you use gfx tools to improve game performance and compensate for tencent developer failure, they threaten you with a ban
💤
No body here
Are you sleeping?
fathom marsh
xdddd buy a new better phone problem solved. next
night cloak
😂
@night cloak It's never about smartness but safety. GFX tool modifies the game to remove the cap limit set by developers. The cap limit is there to protect your device and its battery.
Thank you for your response, but I hope to develop quality to support the medium devices in the next version
devout ruin
haughty plinth
Ell9
rotund marlin
Im rank 75 grenadier for japan and i did not get a tag, how do i get the tag?
Help pls
haughty plinth
Idk lets play
kind sage
split rain
can anyone help me out here i was in a match and the game kicked me out for no reason
willow dune
@split rain
Check the pinned message by Toroid in here.
||It is also triggered due to cheating, just saying||
split rain
i use no cheats i swear i never used them
i paid so much in this game how could i waste all my money for dumb havks
willow dune
Then u can refer to the pinned message by Toroid!
split rain
can you explain more please
game worked again for no reason as well i swear i never used or will use cheats i'm skilled enough to say no for cheating and yes for fair games
willow dune
@split rain
Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time
Solution
An easy fix for this solution will be fixing your device time.
• Go to settings -> System -> Date and time -> Turn on the options of Automatic date & time and Automatic time zone . This will lead to your device using network provided date and time and will fix your issues.
Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in #481198147478224896 channel.
This solution is only for mobile users.
split rain
ty it solved 😊
light trout
@valid plume Hello! You have already been informed to contact the Vietnamese in-game Customer Service regarding your issue. Please avoid repeating it again and again.
We do not work for Tencent games, we are just volunteers who manage this server and provide technical client sided help.
willow dune
😃
twin seal
Can somebody help me before it's too late?
Playing this game from season 2, never encountered this problem but happened thrice today..i have spent over 5000$ on the game..i cant afford to lose my account due to some problem with the game itself..any help would be highly appreciated
light trout
@twin seal Is it iOS or Android?
twin seal
iOS 13.1
light trout
@twin seal Please refer to this message, https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930
twin seal
Are you sure it will fix it? I don't wanna take any risk on this..some people are saying that after 3 times account gets perma banned or 10 years something😕 even this thought kills me
Never done anything unfair in this game
light trout
Yes, that solution should fix your problem. There is no risk trying that solution @twin seal
twin seal
Sure i will do that right now itself..but lets say the problem persists i will still just get that data error and 10 minutes logged out from the game right? This problem doesn't cause perma ban?
light trout
If you don't fix it soon, you might get banned for a longer period.
twin seal
Not a problem on fixing it soon..will be doing it 100% before my next game..just don't wanna lose my account cause of this weird problem..my wifi is super stable at any point of day..just don't get the reason why it's happening
haughty shadow
Someone help. NA FPP SOLO queued for 20 minutes and no match found.
tame kindle
@haughty shadow FPP Queues Can take a lot of time as it's not played as much as TPP. Other than that it could be affected by what time you play on, at a time when there are a lot of players or at a time when there are less.
grizzled cobalt
haughty shadow
Hacker confirmed. ^
grizzled cobalt
See this player is cheating plz pubg ban this player
tame kindle
FAQ 5.1 - How can I report cheaters?
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:
- Username of the player you wish to report.
- Evidence in the form of screenshot(s) and/or video(s).
Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
Please go over the #481198147478224896 before bringing up a ban related issue.
grizzled cobalt
I have a video clip
tame kindle
The Discord Staff doesn't deal with Bans or Unbans. Read the message i sent that is the only method.
upbeat sedge
I am playing from season 3 and I never face this problem and when I play 3 day ago and kill a bot then after one minute my server connection is lost then I reopen pubg mobile my account will ban
celest shadow
Hello, @upbeat sedge. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.
upbeat sedge
I accept my mistake I use GFX Tool for graphic but Asia topper are hacker/cheaters why are you not ban him only you ban gfx tool users
light trout
The players are regularly being banned, it is just a matter of time before others get banned too. @upbeat sedge
willow dune
wicked palm
help, they banned my account, I haven't used hacks, I have a facebook page where I do direct and I can check it
night cloak
I got 10 year ban for violate nothing. Does Tencent algorithm for banning cheaters gone wrong? How can I get my account back?
This my stats. I
@neon patio please help us.
main lily
That's rip
sterile mango
@night cloak say goodbye to your ID
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
grizzled lark
Can you please elaborate, @little root?
storm flumeBOT
Please refer to subpoint 2.3 in #481198147478224896 for further information, @wicked palm. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
little root
pubg moble website pubgmobile.com there the apk download used to give 2gb apk+obb file but now its downloading a 139 mb file
valid plume
little root
so need to download the update og 2gb again@grizzled lark
valid plume
Im pro player. And use global version but this error
Vaitnam version option not available in twitter link
Please help me
storm flumeBOT
Please refer to this channel's pinned messages for further information, @valid plume:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
north egret
@haughty cypressok i got it so i get bannef 3 months
grizzled lark
Hello, @valid plume.
Using a game account for the global version of the game in a different game version, such as the Vietnamese version, will make you unable to use the same account in the global version at a later time. Attempt to access this account in the global version after having used it in a different game version will result in the following notification message:
- Data has changed and you have been disconnected.
In that case, be advised that there is no way of recovering access to use this account in the global version.
north egret
But why 3 months
grizzled lark
Kindly use the App Store or Play store for downloading the game, @little root.
valid plume
@grizzled lark what
grizzled lark
The reason is given in the ban notice, @north egret.
north egret
I get yhis msg what this mean
valid plume
Pubg game third class app. And i lotted my money. Please my money refund it.
north egret
Hello Soldier,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
We are sorry to hear that your account has been banned.
To keep the gameplay environment as fair as possible for legitimate players, we routinely do sweeps to separate out cheaters and modders. These sweeps are based on in-game automated detection, the examination of suspicious gameplay statistics, and also manually-reviewed evidence submitted by the Community. If you were not engaged in any willful cheating or exploiting yourself, you do not need to worry about getting caught up in our work to separate out cheaters from the rest of the population.
We apologize for any inconvenience caused and thank you for understanding.
Best regards,
Nash N.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
valid plume
@grizzled lark third vlass customer services i complaint it google playstore
grizzled lark
Feel free to do whatever you want sir, @valid plume.
north egret
Me
valid plume
Recover my account
I complaint it again and again
Convert my global version all items
night cloak
@valid plume Aloha! How can I help you?
radiant raft
You just have to wait until the ban is over the staff on discord can’t unbanned or recover your acct for you @valid plume
night cloak
@valid plume And what is the problem?
north egret
@hope#1234hi ann i got this msg after banned my account for 3 months
valid plume
@night cloak
north egret
Hello Soldier,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
We are sorry to hear that your account has been banned.
To keep the gameplay environment as fair as possible for legitimate players, we routinely do sweeps to separate out cheaters and modders. These sweeps are based on in-game automated detection, the examination of suspicious gameplay statistics, and also manually-reviewed evidence submitted by the Community. If you were not engaged in any willful cheating or exploiting yourself, you do not need to worry about getting caught up in our work to separate out cheaters from the rest of the population.
We apologize for any inconvenience caused and thank you for understanding.
Best regards,
Nash N.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
night cloak
@valid plume Once you login to the Vietnamese version, you can no longer play in global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now you'll have to either play your account in Vietnamese version or can create a new account in global version.
valid plume
My @night cloak
north egret
2 day
night cloak
@valid plume Read my previous message, please.
@north egret Aloha! How can I help you?
valid plume
@night cloak im read this message but im not use vaitnam version
night cloak
@valid plume The game thinks you did since it found Vietnamese activity in your account.
valid plume
@night cloak please recover my account global version or refund my all amonut fifteen thousand pkr or im compliant it google play store. You have lotted my money
little root
@grizzled lark ya but tht way was better...i could pause resume the download
valid plume
@night cloak i can't vaitnam version. I use always global version
little root
based on my data fup
frozen shell
Hello @night cloak
north egret
Ann i am banned 3 months without any reason or hacks i spend 1500 this month on my account and im not foolish to play hack to lost my accou t i know the rules but when i finish full squad i get this msg
frozen shell
I want ask you why u dont change crew challenge to crew hackers for real
We was in semi final and in top 20 , 10 teqms using full hack speed aimbot...
No bann why its totally not fair
night cloak
@valid plume The game reserves the right to suspend your account anytime, and all the in app purchases are not applicable for a refund after 7 days of purchase. You agreed to these ToS upon playng the game.
north egret
If this positive msg to back my account asap or i must wait for 3 months i can do smth
wind dock
@night cloak @harsh anchor @neon patio help me
I have asia top solo player hacking video where i give you or someone so they has to ban Chinese top player in asia solo
night cloak
@north egret That is not positive message, but neither a negative one. The support asked you to be patient.
storm flumeBOT
Hello, @wind dock!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
night cloak
Read the bot.
valid plume
@night cloak i complaint it google playstore recover my money. You have lotted this money of all peopel.
north egret
How much time to wait ann ???
celest shadow
Feel free to file a complaint to Google support if you feel like to, @valid plume. We are unable to assist you any further regarding this matter. Have a lovely day ahead.
valid plume
@celest shadow ok i complaint it again and again
night cloak
@north egret No information given by the support team, unfortunately.
valid plume
Third class support team replays rebotic
night cloak
@valid plume Move to #pubg-mobile for off topic or any feedback.
north egret
This the problem how much time must be to wait .. are this take week or montth ?
frozen shell
I want ask you why u dont change crew challenge to crew hackers for real
night cloak
@north egret It can take months too. You can ask the support team for the days required to investigate your account.
frozen shell
We was in semi final and in top 20 , 10 teqms using full hack speed aimbot...
night cloak
@night cloakIt is rumored on YouTube that the use of VPNs causes a ban as to how true it is
night cloak
@frozen shell Semi final crew challenge? DM me with proof of them cheating.
frozen shell
Yes we are disqualified because of 10 teams using hack i have videos and proof ok
night cloak
@night cloak We do not have enough information on that, so, we don't recommend the use of VPN.
@frozen shell Send me the link and let me know their position in crew challenge leaderboard.
@night cloakHowever, in many countries there is a ban on using pubg mobile as well as internet speed when using VPN software to prevent game interruption
@night cloak We highly recommend not to play the game in restricted countries to avoid any legal issues.
@night cloakThe game is not banned in my country but what prevents the use of VPN software
@night cloak As I've mentioned, we don't have information on VPN penalties. Nor we don't know if it can cause ban or not.
@night cloakWell how can I get an accurate answer
carmine edge
Hello dear managers Can you help me with something?
trail pendant
Just explain your problem, and they can help you! @carmine edge
winged oak
@night cloak
How much time does it take for matchmaking in bonus challange.
@night cloak
night cloak
@winged oak I'm not aware of bonus challenge.
winged oak
Nvm..it just started.
haughty cypress
give them money directly :/
fair tartan
When I click on UMP skin 1 day skin event, I get this "event not open yet". How to solve this?
celest shadow
Hello, @night cloak. There isn't any option or feature yet for you to send UC to your friends. However, you can gift them outfits which are available in the shop.
night cloak
Ok piston thanks
fickle flower
againnn 😦 i have last version 😦 game loop
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @fickle flower.
north egret
@One True BiriBiri ❤#4352 hi
fickle flower
you account has been temporarily frozen due to abnormalities detected in your emulator . please update your emulator to the latest version unlocks on 28-11-2019 ..... im installed from official website 😦 any one help me
this third account banned 😦
light trout
@fickle flower Please read the message sent by @storm flume and use #emulator-support for your issue. 😃
fickle flower
thank you
icy sapphire
#Help the events are all glitched, and no body seems to be able to help. @fair tartan I'm facing the same issue with the UMP skin event, also with the warriors journey, im glad someone else is reporting this.
fair tartan
@icy sapphire And no one is helping here. Sigh.
night cloak
@icy sapphire
Did you repair the game?
icy sapphire
@fair tartan can you view the Warriors Journey event? because for me it is stuck always with loading screen like this
fair tartan
@icy sapphire Yes, I can open that
icy sapphire
@night cloak yes I have, I also play on three different devices, I think its something related to the users
night cloak
@icy sapphire Do you see the button left to ✖?
@icy sapphire if it's related to user only, then you have to contact with the Customer Support from the game.
Click that, open the page in your native browser. It'll open for you.
fair tartan
And what about that UMP eventm
night cloak
I don't know how to fix the UMP event, maybe contact the in-game customer support regarding it.
fair tartan
@icy sapphire did you change your IGN recently?
night cloak
Earlier I couldn't open the bonus challenge page on iOS, I reported it to customer support and they fixed it the next hour.
fair tartan
Because I did & I'm suspecting it has do with it?
icy sapphire
@fair tartan nah its been like this since season 3
fair tartan
Weird.
night cloak
How to contact customer support for event related issues?
• open the chat from in game customer support
• answer the first question using the word help
• same for 2nd question.
• bot will show you different options. Skip them untill you see an option like this(picture)
• now describe your issue with enough screenshot.
@icy sapphire
night cloak
@chrome cape do you have issue on collecting UC purchase rewards?
storm flumeBOT
Please refer to subpoint 2.12 in #481198147478224896 for further information, @chrome cape. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
chrome cape
I don't have enough time to talk but $ 30 is very simple I don't have it but the problem is come on when I buy a high amount I don't want to get like what's happening today thank you
Goodbye
spring void
@chrome cape we dont moderate ingame problems such as uc delivery kindly contact ingame CS
You will receive it soon(if you ask them)
chrome cape
Where do you mean to call?
storm flumeBOT
You can contact the customer service via the game settings, @chrome cape. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
There's this new event in the event tab called "Dussehra Rewards" where you buy certain amount of UC and get more UC, is it stackable? I mean It says 60 UC gives you +15 UC and 600 UC gives you +180 UC. Can I buy 600 UC or do I have to buy them in order? (*Like first I buy 60 UC, then 600 UC etc.)
left tiger
I got banned
night cloak
@night cloak Can I see screenshot pf the event?
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @left tiger. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
left tiger
Help me please
night cloak
Read the bot message.
chrome cape
, thank you for the opportunity to talk and present a problem I understand what you mean you want me to go to the customer service within the game Unfortunately customer service can not talk because it takes a very long time in reply
spring void
Keep sending messages and they will reply @chrome cape
left tiger
@night cloak I can't find anything in #481198147478224896
night cloak
Here you go, @night cloak.
spring void
left tiger
@spring void can u help me maybe?
spring void
@left tiger here you go made it easier for you check the above link
night cloak
@left tiger Read the 2.9 subpoint.
Or tap on the link above.
@night cloak Is there an option to buy 250 UC and 120 UC in store?
No.
left tiger
Ok ty @night cloak @spring void
night cloak
@twin seal You are.
twin seal
Thankyou so much.. hopefully I don't encounter anymore 10 minute disconnection.. it's the scariest thing which i have ever encountered while playing pubg:/
night cloak
Good luck! 
twin seal
Happened 3 times today bro..even opening the game ia scaring me
night cloak
..?
wintry hull
I want to play Indian server from Bangladesh
spring void
@wintry hull You will automatically get matched to your nearest lobby as far as i know,
neon smelt
I need some help guys..
light trout
@neon smelt What is it about?
mystic glade
My game keeps lagging i repaired it 3 times now it just keeps happening again and again im using iPad 9.7 2018
glacial gorge
How to get this "Victor frame"
devout sage
Türk varmı
wanton ridge
neon smelt
@light trout
My Facebook account was hacked and the hacker opens my personal account on pubg mobile and link my pubg account by his gmail and i restored my Facebook account and can't get rid of his gmail account,And i texted the customer service and told them to revoke access to the play games account and there's no respond after i sent to them a purchase of the prime plus picture.
storm flumeBOT
Please do not use any other language aside from English in this channel, @devout sage. Refer to #613267301243944960 for language channels.
Please refer to this channel's pinned messages for further information, @wanton ridge:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
desert lotus
Hi there could I get banned For using gfx tool?
kind drift
@desert lotus, yes.
desert lotus
@kind drift But I'm Playing On Such A Low End Device That I Couldn't Run Tdm Properly And Crashes Always But When I Tried Gfx Tool It Work A Bit Properly Is There any Way To Improve Game Performance Without Gfx Or Third Party App?
Someone?
mystic glade
My game keeps lagging i repaired it 3 times now it just keeps happening again and again im using iPad 9.7 2018
kind drift
I think, the "wegame for pubgm" app could help, it have a feature of boost and launch. I'm not sure if it helps, but give it a try. GFX tool have higher rate of getting your account banned. @desert lotus
mystic glade
It keeps crashing
desert lotus
@kind drift I Have Used That But It Makes It Lag More ! bruh.!
kind drift
Then unfortunately, there is no other way, @desert lotus.
distant ridge
Unable to play game
kind drift
Yes
spring void
@distant ridge how much ram your device has and what graphics do you use?
desert lotus
@kind drift You Are Joking ! Aren't You?
distant ridge
@spring void RAM 6gb, Mediatek Helio P60 Processor
spring void
@desert lotus unfortunately the situation cant be helped if your device is low end
@distant ridge try smooth and max fps
Also check pinned messages regarding lag
desert lotus
@spring void I Have Spend Money In Game And I'm Not Stupid To Start Over All Again
distant ridge
No solution after repair, it happens only during Fight... After using Max fps
spring void
@desert lotus you should consider upgrading your device, the device is the issue here
desert lotus
@spring void No Worries I Would Try To Figure Out Something Myself BTW Thnx For Paying Attention To My Query
serene condor
I was here yesterday about the NA server..
well.. i had a little babyrage fit on tencents reddit and two hours later my issue was fixed
night cloak
Guest mode is no longer allowed??
more player leave playing pubg because without any reason his account is banned
spring void
@upbeat sedge dont worry, there is a reason always
night cloak
@spring void???
spring void
@night cloak i heard it was being abolished, dont know about present, wait for someone else to amswer
sharp ibex
spring void
@sharp ibex that is just a meme, dont worry
sharp ibex
Guys how could i join this cup
spring void
And please dont troll here
sharp ibex
I really want to join these
spring void
Move to #chat enough jokes @sharp ibex
sharp ibex
@spring void I cannot send photos there
spring void
You need ultimate role for that, @sharp ibex
sharp ibex
Give me that role
spring void
@valid plume how much answers do you need? Answered you hundreds of time 
storm flumeBOT
We provide support only for the global English version of PUBG MOBILE here.
valid plume
@spring void but my issue nor resolve
craggy blade
@valid plume You can't log in with the Vietnamese version account in global version.
spring void
Read what the bot said again
valid plume
@craggy blade my account automatically transfer vaitnam version
craggy blade
@valid plume We provide support only for the global English version of PUBG MOBILE here.
valid plume
@craggy blade pubg mobile not help me
gentle bear
Hey so I recieved something for the beta 0.15.0 and I delete the message can anyone send me the link for iOS
mystic glade
My game keeps crashing is there any way that i can fix that
spring void
@waxen kernel do you need any support?
waxen kernel
Nop
warm bluff
How do I submit a bug report?
craggy blade
@warm bluff Please read pinned message of #555492558428700682
warm bluff
Oh thanks
olive isle
@spring void bro can l play in 10 figure
craggy blade
@warm bluff Your welcome
mystic glade
I get frame drops i usually got 60 and now it suddenly drops to 15 -20
night gull
@neon patio hi,can we order customize clothes?
mystic glade
Can someone pls help im asking this for the 20th time
olive isle
@celest shadow bro can l play in 10 figures
night cloak
olive isle
@mystic gladesame bro. 0.14.5 too lag issue
night gull
@neon patio i wanna this
spring void
@olive isle so what is the issue?
gritty glade
@night cloak
Go To Settings > Apk Manazer > Select PUBG apk > Clear Cache.
DONE.
lime hill
I need help
night cloak
@lime hill Aloha! How can I help you?
night cloak
@lime hill Willy Pro - The Gamer!
spring void
@lime hill next time use chat channels
mystic acorn
are vpn booste alowed on pubgm?
craggy blade
@mystic acorn VPN is not recommended.
mystic acorn
@craggy blade wot about the UU game booster app?
craggy blade
@mystic acorn Any third party application is not allowed.
mystic acorn
relli coz someone i watch always is using it fine? @craggy blade
night cloak
Game boosters are fine.
mystic acorn
?
night cloak
They don't do changes to the game, a game booster generally boosts your ram and makes more space in your device.
night cloak
Game booster is allowed unless it's a third party app like GFX tool.
mystic acorn
no no this app is UU game booster on app store
craggy blade
@mystic acorn unless it doesn't disturb your game data.
night cloak
Is it specifically for PUBG mobile or for all games?
mystic acorn
it has pubgm on the list
night cloak
Then it's fine.
mystic acorn
yeh pubg is officially listed and supported by diffrent server for asian eu na middle east
lime hill
Hello does Pubg solved the iOS 13 problem or not yet
mystic acorn
fingers crossed in going in
night cloak
@lime hill It was fixed by Apple. Get the latest update.
@night cloak Wouldn't it be better to edit the pinned message..?
Oh yeah I just saw it now, thanks!
potent spruce
I accidentally created a different account with FB & now I can't link my FB to my actual account. Is there a way to fix this?
night cloak
@night cloak Thank you for pointing out that, I've removed it.
No problem! ;)
@potent spruce Unfortunately, there's no way to unlink account atm. Maybe in future.
@potent spruce Just create another facebook account and link it with your actual account..?
potent spruce
@night cloak Thanks! I will have to wait then.
kindred zephyr
Fpp duos and solos taking very long waiting time sometimes the timer goes beyond 10mins 😣
feral hill
Idk Y ,
But while playing FPP
My AIM shifts automatically while I'm in ADS
Please help
night cloak
@feral hill Known bug, check #555492558428700682.
feral hill
Ok
stoic vault
Unfortunately Pubg Mobile ended because of hackers and protect the vulnerable Tencent game
night cloak
@kindred zephyr FPP isn't played much, if you want to get in a match faster, select all the downloaded maps and the map with a queue will let you in.
@stoic vault It's true but staff can't do anything about it here.. Have a good day ahead.
soft trench
Guys I just type my username and the bot accuses me of using caps in my sentence
kindred zephyr
@night cloak when I select all the map the estimated time shown is way more than single map
night cloak
@kindred zephyr Try changing your region, maybe?
stoic vault
You will stay that way
soft trench
Pls find a way for this and this is really annoying as I cant send my username to my friends whoever want to play with me
night cloak
Because I've played FPP for a while and I get small waiting time, maybe since your rank is high it'll take time to connect you with other people with same rank.
@soft trench You can type a lower word sentence and add your username like this:
My IGN is F么Zモ》BEAST
soft trench
Oh ok thanks:)
odd mural
Guys how much should i pay create to get frozen M416 ???
night cloak
@soft trench No problem.
kindred zephyr
@night cloak I'm gold in fpp I play tpp because of hackers I'm changing to fpp but the waiting time is too much 😣
craggy blade
@odd mural it depends on your luck.
night cloak
@kindred zephyr There's nothing much we can do here, try changing your region from settings. It that doesn't work either, contact customer support.
You may also try playing on a different server.
kindred zephyr
@night cloakdoes changing the region affect the ping?
odd mural
@craggy blade sad news i don't have luck 😢
night cloak
@kindred zephyr Yeah. If you choose a region much far from your current region, then yes. It does effect your ping.
odd mural
Does anyone have glitch to get Frozen M416 ??
night cloak
There are no gun skin glitches for now. The M416 skin has a increased chance of appearing for now. If you open the crates now, there's a heavy chance you'll get the skin.
|| @odd mural||
kindred zephyr
@odd muralmost of the hackers are guys like you who are looking for shortcuts to do things 😡
odd mural
I spen more than 500 dollars to get Frozen M416 and i don't see that heavy chance that you talk about it @night cloak @night cloak
night cloak
@odd mural If you see the crate that drops the skin, you'll a see a arrow facing upwards next to it. All items with that logo have a higher chance of being obtained.
⬆ this.
odd mural
@kindred zephyr i think you lost your mind
Go to create and spen 1000 dollars to get it
Not all people have money to spend it 😒😒
night cloak
@odd mural Please move to #chat, #622098914660712472 or #pubg-mobile if you don't need help any further.
compact silo
odd mural
All i want it is M416 skin thats all but the problem i spend all my money and didn't get that skin i think pubg must rethink about That's create and the way to get skins @night cloak
night cloak
@compact silo What about it?
compact silo
flying car
night cloak
I understand your frustratation, @odd mural, but we can't do anything about it here. Every item is unique and has a different chance of dropping.
spring void
@odd mural odds are conpletely random, just because you werent lucky doesnt mean system needs to be changed
night cloak
^
storm flumeBOT
Hello, @compact silo!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
odd mural
I mean not all people are same maybe you can buy create until to get skin that you want it but the others can't @night cloak @spring void
spring void
@odd mural that is how it is, that doesnt provide a reason to change system. I dont get what are you trying to achieve by arguing here move to #chat
night cloak
Your In Game No Good
@spring void Umm Pro, how can he report the hacker if he doesn't know his ID..?
odd mural
@spring voidif you think about lucky chance sir let me tell you u are wrong
They want you spend all your money for nothing
That's all
night cloak
I'm sure you have skins of other guns too, @odd mural. You have skins that others don't have and others have skins that you don't have. If you don't get the gun skin after spending a heck lot of money, don't bother spending money.
Now move to #chat.
spring void
@night cloak well then he cant, it is for future if he wants to report a hacker since his issue was regarding that
night cloak
Ah okay. @spring void
||how can someone be so dumb to spend 500$ for one gun skin.. lmao.||
night cloak
@odd mural Stop already. You've been answered so many times.
spring void
Stop, i wont warn you again
odd mural
About what ????
night cloak
Stop complaining.
glossy sable
spring void
You have been answered, no need to continue. You are wasting ours and yours time as well @odd mural
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
glossy sable
Well no one forced you to spend those.
odd mural
I spend just to get skin i want it @glossy sable
glossy sable
It's all luck, that's all.
If you're unhappy you can rant about it in #pubg-mobile if you want, but complaining here is just cluttering the channel for nothing.
odd mural
Just like authers people
glossy sable
You have been answered many times already, now I'll ask you to move to another channel.
night cloak
someone mute this guy already..
glossy sable
Have a nice day/night ahead.
dim oar
Hi! When i connect my bluetooth headphones... the sound on pubg will be late than the action
spring void
@dim oar that has been there since almost the start, and there is no solution. It is due to delay between headphones and mobile, consider using wired headphones
last minnow
Hello pubgmobile supporst
dim oar
@spring void but on others games or apps it's work perfectly
spring void
@dim oar yes but it doesnt with pubg due to some reason
last minnow
I got banned today without any cheating and the date is from three days ago! How?
dim oar
@spring void so there's no solution ?
spring void
No, not currently
glossy sable
Hello, @last minnow.
Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating, intentionally or not.
Further questions regarding this matter can be taken to the in-game Customer Service.
Refer to FAQ 6.1 in #481198147478224896 regarding more information about how to contact the in-game Customer Service.
spring void
Use wired headphones instead
dim oar
@spring void hope its gonna be fixed in the next updates
last minnow
No any responses
dim oar
@spring void thanks bro
night cloak
spring void
Welcome 👍
rough wasp
Hello ! Can I talk to the support?
glossy sable
Yes?
icy sapphire
Hi guys, if im not getting proper support from in game chat or emailing them, does anyone know any other contact channel?
tough perch
How can I Earn RP fast?
rough wasp
Ok! Look I wanna ask some questions and u answer me ! First Q is why when someone is cheating in the game none from the support go spec him ? @glossy sable
glossy sable
Do the missions? @tough perch
night cloak
@icy sapphireYou can email PUBGMOBILE_CS@tencentgames.com
tough perch
Owo
spring void
@tough perch you can ask for tips in #pubg-mobile
tough perch
Ok sir
rough wasp
Someone will answer me?
night cloak
@rough wasp Not unless you tell us your problem.
glossy sable
First A: You have to report them, @rough wasp.
icy sapphire
@night cloak yea I tried that, they auto answer template and refer you back to in game support chat which is useless! Any other contact channel?
rough wasp
@glossy sable ok I'm keep reporting him ! Not only me its me and my whole squad and he never gets ban
night cloak
@icy sapphire Ah, it's like an endless loop. I can suggest you things if you tell me your concern.
rough wasp
Don't u guys get our reports??
glossy sable
@rough wasp The process takes a lot of time, as all reports are investigated in manually.
icy sapphire
@night cloak well I have posted them earlier in here, basically I have few issues, first with missing items, second I cant access any event. The guys have tried to recommend few stuff for me like repairing the game, etc... But nothing has helped so far, and support portal sucks big time
rough wasp
@glossy sable ok ! Maybe it takes a lot of time but when Ive got to tell u that there is some hacks that inject into ur servers to send u fake reports !
glossy sable
Yes, that's why it takes even more time 😐
night cloak
@icy sapphire What happens when you try to access events?
glossy sable
Not even hacks, having greedy newbs that are report button happy doesn't help either.
rough wasp
Mmm
icy sapphire
See screenshots plz
This for the UMP event. And warriors journey just keeps on loading
rough wasp
Ok ! But how a great game like pubgm that have a great support team and perfect programmers / developers and they didn't find a solution yet for these injections ?!
icy sapphire
And Im worried I will miss the event which is coming tomorrow to get the bike skin because of this issue
night cloak
You're not the only one facing it, unfortunately. They'll likely a send a patch or something similar to fix the issue.
icy sapphire
Yea by the time it would be fixed, I would miss my chances with the events, and prolly they would be long gone, also tencent doesnt really compensate for this sort of stuff, thats why im really furstrated and want to seek different route to get support
rough wasp
Someone answer me !!
night cloak
Even if you get a support agent to talk to, their answer will be: soon, be patient. Trust me, @icy sapphire.
icy sapphire
I know for a fact it is not global issue, because other users are able to benefit from the event
night cloak
@rough wasp Aloha! How can I help you?
icy sapphire
@night cloak I would like to take my chances, also I have missing items issue, where im getting nowhere with support, they are ignoring my messages about it and responding with templates not relevant to the query, considering Im giving them strong prove of the missing item
night cloak
What exactly are the missing items you're not getting?
icy sapphire
Sky hunter goggles and 350 RP points werent counted after I opened 35 classic crates
night cloak
And what proof you've for the missing item sky hunter goggles?
rough wasp
@night cloak yes please, Answer my question ! 'how a great game like pubgm that have a great support team and perfect programmers / developers and they didn't find a solution yet for these injections ?!'
pulsar jackal
Is gfx tool prohibited?
icy sapphire
I provided the evidence of the sky hunter goggle, because I could have proof as my clan got perk for it. For the crates I cant prove really but the system should show them I opened all 35 in the same day, same time
rough wasp
Injections for the game servers by the hacks of these days
storm flumeBOT
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @pulsar jackal.
night cloak
@rough wasp What do you mean by Injection?
icy sapphire
@night cloak I have been chasing them for two weeks on this, as you can see its since the 16th of Sep
rough wasp
I said injections of the hacks / cheating mods made for the gameloop official emulator for pubgm!
night cloak
Let me check.
icy sapphire
@rough wasp sorry but do you think if they have an answer for this. Hacks would still be around!! They are working on it with detection application but there is no way they can make the game 100% hackproof
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @rough wasp.
night cloak
@icy sapphire Are you sure you received the Sky Hunter Goggles as permanent outfit? Because there were 1d, 3d and 7d options as well.
icy sapphire
@night cloak do they give clan perks for temporary outfits? Also the I'm sure the pop window had the item permanent, also if it was temp why I didnt have it for few days? The item was never found in my inventory
devout sage
Help
upbeat sedge
What is this ????
glossy sable
A fake, @upbeat sedge.
night cloak
@devout sage Aloha! How can I help you?
craggy blade
@night cloak You can report bug in #555492558428700682
glossy sable
Scared n3 lol
valid plume
@craggy blade pubg third class services report the google playstore
craggy blade
@valid plume Why you taging me for no reason?
glossy sable
But yeah, I guess you can report that, @night cloak.
olive relic
Rip pubg
scarlet spade
The admin here can he help me
light trout
@scarlet spade About what?
scarlet spade
There is a program downloading with Pubg mobile
His name sharpshooter
It’s full Hack for PUBG mobile
light trout
Please download the game only from Play Store or App Store
scarlet spade
And the user never get band
spring sphinx
Hi
scarlet spade
I wasPlaying the game
spring sphinx
discord du opens the sound of the game is full, although muted.
discord turns off sound returns to normal
scarlet spade
And I face the one using this program
spring sphinx
three friends have the same problem
scarlet spade
He told me that he will never get banded
He Using this program from the season 5
He have magic bullet he can Fly and his car is really fast
light trout
That program might get your account banned or in trouble. We recommend that you uninstall the program as soon as possible to avoid any kind of trouble. Also download the game through the Play Store only. @scarlet spade
light trout
@scarlet spade It is just a matter of time before his account gets banned. Any program that modifies the game files is against the ToS of the game.
Alternatively, you can also report that player for using cheats/third party software. Read FAQ 5.1 in #481198147478224896 for more details on how to report that guy.
scarlet spade
But I lose my game I was reaching conquer there is a lots of cheaters we cannot play the game Europe server there is a lots of cheaters in it
polar schooner
@light trout give me beta line
light trout
@scarlet spade The cheaters can be reduced by reporting them in game.
storm flumeBOT
The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @polar schooner.
scarlet spade
We made report and he was playing and until the game ended
And he didn’t get any band
He shoot through the walls
celest shadow
Reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week, @scarlet spade.
scarlet spade
My friend not only me reporting this player there is 34 player reporting him
And he ended the game normally
light trout
Sometimes it just takes a little more time to ban the hackers but they do get banned.
scarlet spade
From the season 5 
Can I make a video and send it to you to band this player
You can see through the video that he use Every kind of cheating
light trout
Yes, you can make the video of that hacker, upload it on some video hosting website and send the link to in-game customer service. Refer to FAQ 5.1 in #481198147478224896 for more details, @scarlet spade.
sharp gust
hi there , i need help with something please
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @sharp gust. Remember to read through #481198147478224896 before asking questions in the support channels.
sharp gust
my facebook account got disactivate , and my pubg account is linked only to my facebook , so now i lost my pubg account , is there anyway please that i can connect again into my pubg account
light trout
@sharp gust Hello! Please contact Facebook's customer support for your issue, https://m.facebook.com/help/. Try to get your account re-activated.
craggy orbit
me am back
sharp gust
i have been trying with them for month, and no reply from them and i don't think it will get re-activate , and i don't want to lose my pubg account i have been playing with it since season 2 😦
hearty zenith
Hello , can I get banned for changing wifi to 4G while in a match or in the game?
light trout
@hearty zenith Yes, change of IP while in a match can get you banned
hearty zenith
So what should I do if I wanna change the wifi or the cellular data?
light trout
@hearty zenith It is better if you do it while the game is closed
barren warren
Hello
Theres a website that sells hacks online and also have a discord server can you guys take action on them??
hearty zenith
How long can I get banned for? If I continue doing that?
light trout
@sharp gust Kindly take your problem to the in-game customer service with proper evidence of the account ownership. However you can quickly get access to your game account if you get your social media (Facebook) account back as soon as possible.
hearty zenith
@light trout How long can I get banned for? If I continue doing that?
night cloak
Anybody know the name of this pubg outfit
I've seen it before but idk how to get utor if it's available rn
hearty zenith
And what about changing from one wifi to another? Is that still a reason for ban?
sharp gust
@light trout well thank you for your help
night cloak
Is it me or no one can find solo games?
grizzled lark
It depends, @night cloak. It only happnes when there very less likely players to play at that moment.
night cloak
@grizzled lark Welll, it's rare for me
grizzled lark
There could be many reasons, @night cloak. Probably try playing on a different server.
night cloak
hmmm
twilit barn
Hi
icy sapphire
@night cloak are you looking into my issue? Shall I expect further information from you?
daring spindle
I found this hacker many days ago
Reported him lots of time but still he is not banned
light trout
@daring spindle It usually takes time for the customer support team to make sure if the player is really hacking. They also need to gather some additional data to make sure no tries those hacks again. It also takes some time for the process as anti-hacks system also needs to be improved.
Moreover, reporting here ain't gonna help since we do not deal with in-game bans
lavish remnant
Any of u support unban acc. ?? I will pay of course 😎
night cloak
@icy sapphire I'm not. Looks like an error from the system. But unfortunately, there's no chance to get it back.
@lavish remnant Nobody unbans here. Contact with customer support in game.
lavish remnant
There is no support in game!! Only bots
dense quail
Can anyone help me plz
quiet mirage
Is there anywhere to suggest a new feature to pubg?
dense quail
I m getting error "failed to initialize map downloader" and every map size is showing 0.0mb and Gaming pack is also not downloading same error plz help
Help!!!!!!
Read my above msg
blazing saddle
Hello, @dense quail
This drive contains ingame files of all three maps :
•Miramar - map_desert
•Sanhok - map_savagemain
•Vikendi - map_dihorotok
You can feel free to share this drive to manually download and place the file.
https://drive.google.com/folderview?id=1-3NKxcGAKXGEy_YmpKBkbJfNcs_dGgQa
Guide to manually place the file(s)
Step - 1 : Download the file(s).
Step - 2 : Go to Internal Storage -> Android -> Data -> com.tencent.ig -> files -> UE4Game -> ShadowTrackerExtra -> ShadowTrackerExtra -> Saved -> Paks
Step - 3 : Paste the file(s).
Step - 4 : Restart device and enjoy the maps.
Note : This solution is only for Android mobile users.
dense quail
And For Gaming pack bro
blazing saddle
resource pack can be downloaded in game.
night cloak
@dense quail what is your current region?
rain quiver
Aimbot and Speed hacker. He knocked my friend with Aimbot SCAR-L from 200 meters away. I was 30 meters from my mate. and I was about to heal , he was already nexto to us and killed me
night cloak
@rain quiver kindly read #481198147478224896 5.1 🙃
rain quiver
@night cloak Kindly understand That There can be no evidence if its not recording. It was 2v2 aswell. So Soectating doesnt even work
Spectating*
storm flumeBOT
Hello, @rain quiver!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.
spring void
Devs dont need evidence they have it with them 😀
night cloak
@rain quiver
We can't do anything here. 🙂 .
rain quiver
He is above level 20 and only played this season. TPP Squads Only
”Not enough evidence”
dense quail
@night cloak India
spring void
@rain quiver devs dont need evidence, dont worry
night cloak
@dense quail
Do you have guest login option?
hybrid sparrow
@rain quiver They didn't do anything, I have also reported nothing happens
distant falcon
@night cloak it was removed
steady trellis
@hybrid sparrow reports take time.
Its not like you report him and he is banned instantly
hybrid sparrow
I thing pubg itself sold hacks from backdoor
rain quiver
Level 23 in ONE season. KD 16+
glass wigeon
@rain quiver wtf...
steady trellis
That is a misconception my brother. Every game is developing about banning cheaters
night cloak
@distant falcon it's available for other countries🙂
spring void
All hackers get banned eventually dont worry
glass wigeon
@rain quiver ....
night cloak
Lmao @meager belfry
dense quail
@night cloak no i m getting error 70254604
night cloak
@dense quail i asked, can you access to guest account?
dense quail
No
storm flumeBOT
Your username does not comply with our community guidelines, @rain quiver. Feel free to request a different server nickname in compliance with #613267301243944960. Alternatively, we will assign you a server nickname at our own discretion.
hybrid sparrow
In india for money hackers help to rank push ing and live streaming hacking
On YouTube
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
night cloak
@dense quail did you try to download Resource pack on different network?
hybrid sparrow
Tencent even doesn't care
meager belfry
i spend 5000$ and banned my account fuuuuuck you bad company
glossy sable
@meager belfry 1. Watch your language
2. If you're not happy you're free to leave.
meager belfry
i swear i will p;ay with hack
glossy sable
Last warning.
glossy sable
It's a misconception bans are due to cheats.
There's plenty other reasons, check the Terms of Use to see if there isn't any rule you would have broken, intentionally or not.
meager belfry
i dont do any thing wrong
glossy sable
I didn't say you did anything wrong, I'm just telling you to check them.
If you feel the ban was unfair, feel free to use the File Claim option.
(yellow button if your game isn't in English)
meager belfry
i use it and no one help me
glossy sable
You'll have to be patient, it's a process that takes time.
meager belfry
pro i swear with out any benefit listen i have another account banned from season 8 and no one help me
and i didnt use any hack
thats to much pro
hybrid sparrow
@meager belfry don't use money simply
If ban nothing lost
Dont buy rp and other things play only for fun
meager belfry
ok and my 5000 $
please give me my money or open on of my accounts
i try it every day
for 3 months
hybrid sparrow
Play with gust account and claim ur account after 3 months
spring void
Hello!
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.
Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. Consider yourselves warned. @meager belfry
meager belfry
thats not help me i try that @spring void
spring void
You didnt read it fully read again @meager belfry , we dont provide support regarding banned accounts
spring void
Now you can use #chat to complain about bans as we dont unban you
outer oriole