questions

[lavish remnant]

the last one, can I convert Vietnam acc. to the globe one ?

[spring void]

No, once opened in VN verison an account cant come back

[lavish remnant]

u know what , I think no one goin to play this game anymore after 1.okt. (call of ! is coming) enjoy ur unprofessional game. have a nice day

[raw lark]

Cheating

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[raw lark]

Cheat this

@spring void hy bro this is cheating

[spring void]

We dont ban cheaters here refer to the above message by @storm flume

[haughty cypress]

@willow dragon are you aware that we speak english here?

[willow dragon]

@haughty cypress No

[night cloak]

Pubg pla fix this game

Its not any more crew challenge its cheter challenge

[storm flume]

Hello, !

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[night cloak]

We was killd by cheter in top 20 in 5 sek

Pls fix this game

We worked hard to become in top 20

[spring void]

There is nothing we can do here, please move @night cloak

[night cloak]

KO | Homies

[spring void]

@marble temple nobody asked for your unneeded comments here

[night cloak]

Is that really crew challenge or cheter challenge?

We spending much money on this game to enjoy game but....

My charisma ranking

Pls some administrators help me

[spring void]

Hello!

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. Consider yourselves warned. @night cloak

Nice job 👍

[night cloak]

this is fair to us how have i to contact?

[halcyon holly]

So ncie to see how people openly accept using hacks and even try to get others into using them on the official discord for the game.😊 Just makes your day.

[night cloak]

Who*

[storm flume]

You can contact the customer service via the game settings, . Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

When will the new Halloween release date be issued

I did but no one answer me

[kind drift]

@night cloak probably when Halloween occurs, but not sure.

[night cloak]

Tanks

[raw iron]

Whats wrong my device jailbroken but no thirthrpart tweet installed

Why ban and app pubg officel AppStore

[craggy blade]

@raw iron Please refer to subpoint 2.9 in #481198147478224896.

[night cloak]

do u speak something

Hello..... is Special Combo Deal Items country restricted or not ??

[robust spear]

Where do i find the patch notes for the beta?

[hazy flare]

İt is a hack

[craggy blade]

@hazy flare If you think that the player was cheating you can report him. Refer to subpoint 5.1 in #481198147478224896 for further information.

@robust spear Once the beta will be released, it will be available.

[blissful leaf]

@hazy flare you mean they are hackers if they are just report them from ingame report

[hot wolf]

Nobody gives a .... to hackers in this game. Its almost 2020 and there is not any solution to not to play against hackers at crew challange. Its impossible to develope an ingame anti-cheat.

[storm flume]

The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @robust spear.

[night cloak]

no answer for my previous question ?

[radiant yacht]

60% conquerrer player are cheaters

[night cloak]

Is there any chance to unban an account? Still have two weeks to unban it and I won't be able to get this season RP, I want it

[fallow plume]

Is the ios 13 bug fixed so can we now upgrade to ios 13 ???

@night cloak

[bold siren]

It is fixed on iOS 13.1 so kindly update your software, @fallow plume.

[night cloak]

Yes.

[fallow plume]

Thanks ❤️❤️

[radiant yacht]

If ur not ban cheaters we r leaving this game bug g

[haughty cypress]

says the person who is still playing the game*

[lost vortex]

hello can you say what banned?

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @lost vortex. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[lost vortex]

I wrote, but it was written there that the anti-cheat banned me, but I didn’t use cheats once

Have I been banned for 1 day?

[shell garden]

@lost vortex this is most likely a data error due to the relatively short ban time. Check the pinned messages in this channel 6/26/19 for more information. Let me know if you can’t find this pin

[lost vortex]

Have I been banned for 1 day?

[spring void]

@lost vortex are you on IOS?

[lost vortex]

Yes

[spring void]

Please update to latest IOS version, to avoid temporary suspensions @lost vortex

[lost vortex]

so far I can’t show me the update

[spring void]

Update to IOS 13.1 @lost vortex

[lost vortex]

when will i be updating

Have I been banned for 1 day?

@spring void

[ripe cypress]

I'm getting high ping

[grizzled lark]

It is due to your unstable internet, @ripe cypress.

[ripe cypress]

😧

[slow pelican]

I am getting 10mins ban again and again even when I am not using any hack.
I am just playing from my new account

[kind drift]

Which device are you using?

[slow pelican]

Max pro m1

[kind drift]

Can you send a screenshot of your banned message?

[gritty glade]

How to join this PUBG discord?
Pls give me a link to join this Discord server

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[storm flume]

Please refer to this channel's pinned messages for further information, @slow pelican:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[kind drift]

uninstall the game and reinstall it through playstore

[lost vortex]

Have I been banned for 1 day?

[kind drift]

and yeah read the pinned message, swipe a bit you can see message related to your issue

[grizzled lark]

As the message says, @lost vortex. Yes!

[lost vortex]

I will play in 10 years THENKS

[spring void]

@lost vortex you were just banned for 1 day, download latest IOS version and reinstall the game

[lean mirage]

My gawd

[scarlet herald]

Pls banned hacekrs in crew challnge

[stoic lake]

Haceks majecboleet

[shell garden]

Hi, I updated my iOS and can no longer log into my alt account. My main login method for both accounts is Facebook, and even though I login via the Facebook app, pressing the fb login method takes me to my main acct regardless of what my fb app is logged into

[tribal carbon]

This is riddled with hackers three games and killed by people with aim and walls

[haughty cypress]

yes we all know that.

[echo anchor]

Please Remove Guest Account

[karmic nest]

Hi

[echo anchor]

My Account Banned for 10year no reason and hacker account not banned for reason paid hacks

[night cloak]

is this items country restricted or not ?

[vernal sky]

Anyone know how to link you Amazon Prime account?

[magic otter]

We are aware of an issue for players who upgraded to iOS 13.0, where touching the screen with 3 fingers will trigger an iOS function and interrupt the game.

We have already raised the issue with Apple, and we will continue working with them to resolve the issue. We suggest players who play the game with 3 or more fingers do not upgrade to iOS 13.0 until this issue is resolved.

Thank you for your understanding.
Is this problem fixed now?

[viscid wharf]

First time I am use rank push for conquer to save from the hacker and doing only camp and this time I am getting only +11 or +7
and some one hack my account pubg account I am getting notice in game that "global version is not available for this account please try Vietnamese version"...
And this time I am getting email some one login to your facebook account Then I am checking my facebook account then it saying me "your account is disabled" but now just 1day only and facebook account disable but "14 days take to disable any facebook account" and my only 1day....
Then I am download Vietnamese version and try to login this time I can see no account has on my email id...
I am already spend to much money almost 1 million on my this account so please some one help me out it's a kind request from me...😭😭😭

Some one help me...

[hybrid wasp]

وصلت كونكر بس ماعطوني الإطار؟؟؟؟؟

[blissful leaf]

@hybrid wasp in english

[barren shard]

@hybrid wasp العب خمس مباريات وانت كونكر وبتاخذه

[shell garden]

Hi, I updated my iOS 13.1.1 and can no longer log into my alt account. My main login method for both accounts is Facebook, and even though I login via the Facebook app, pressing the fb login method takes me to my main acct regardless of what my fb app is logged into

[nimble token]

My mic isn't working ingame

[rigid walrus]

Hi

[frozen shell]

Hello , crew challenge fulls hakcers 10 teams using full aimbot speed evrything

Bye bye pubg mobile

[rigid walrus]

What's the reason behind that?

[frozen shell]

Fix ur game first , i spend around 40k$ from s2 for my account and still hackers in crew lol this so shammeeee

[rigid walrus]

@rigid walrus I don't use any hacks.?

[amber escarp]

I was really banned with 10 years without reason, the support is the baddest that exists in my life. I lost all my investment, time etc. I could never get my life back. However to BRK Mitek. The famous youtuber banned the live account, but he has direct contacts with Pubg and returned it. However some friend tells me that it is full of hacker. You should change the name to Pubg Hack. I would like to try again but with my account.

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @amber escarp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[amber escarp]

It is not worth doing anything. Noe will return my account no matter how hard I try @storm flume

All I know is that he has a preference for other players for being Youtubers. For the normal customer who only plays. Baneo 10 years has no return. It is unfair. BRK Mitek. not a day passed and the next day he had his return account. The day and time of when he was banned for 10 years is on his channel and he said they will have to return to me

[glossy sable]

@rigid walrus Reinstall your game from an official source.

@amber escarp What exactly is your issue?

[celest shadow]

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in subpoint FAQ 2.9 in the #481198147478224896 channel. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @amber escarp.

[amber escarp]

My account was banned for 10 years without reason, I have never been able to recover. But the famous Youtubr was banned from BRKMitek and returned the next day @ @glossy sable

[rigid walrus]

@glossy sable I've re-established the game, and I've been banned for two hours.

[glossy sable]

@amber escarp We're talking about you, not others, are we

[glossy sable]

@rigid walrus Be sure to uninstall any unauthorized third-party app from your device.
From where are you downloading the game?

@stoic lake That's legit but ok

[rigid walrus]

@glossy sable App Store

[amber escarp]

They simply banned me, I still don't know why. I've never used anything@ @glossy sable

[glossy sable]

@amber escarp Did you contact the in game Customer Support and file a claim?

[celest shadow]

Unfortunately @amber escarp, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.

[stoic lake]

@glossy sable Im using this Ami bot, and I have encountered in Aringle

[rigid walrus]

@NF@glossy sable I have Jailbreak Is there a problem with him in?

[amber escarp]

I tried the same game, for Twitter, for facebook and for email. Always the same respuws @glossy sable

[glossy sable]

@rigid walrus Most probably, yes.

@soni.116#2990 Report them then. But from what I see there's nothing wrong, but if you are sure they're using a cheat report them through the in-game report system.

@amber escarp The in-game Customer Support is your best way to appeal.

[night cloak]

Is there any pro that helps me not to suck in the game?

[glossy sable]

@night cloak Yes, in #pubg-mobile

[night cloak]

franck

[amber escarp]

Thank you, that really doesn't work, never answer. Always the same and they blame one for using a third-party application, as if the system is perfect @glossy sable @celest shadow

[night cloak]

are you a tencent mod?

[rigid walrus]

@glossy sable thank you

[glossy sable]

@amber escarp Unfortunately, we can't help you further here, as we're only server staff.

@night cloak Read above.

@"Mr_Mt3b..)#0407 You're welcome

[amber escarp]

Ok thanks bro @glossy sable

[night cloak]

I dont see anything

[glossy sable]

Thank you for your understanding.
Good luck, and be patient, as it can take a while for them to answer (can take weeks or more); @amber escarp.

@night cloak

we're only server staff.

[opaque mist]

is it possible for my account to get banned by just being jailbroken?

[glossy sable]

There's risks, we can't say anything for sure.

[opaque mist]

ight ill just un jailbreak before i play

[glossy sable]

It seems a lot of jailbroken/rooted devices get suspensions since the last update, since a lot of cheats use that to be implemented.

You can't "unjailbreak" but ok

[opaque mist]

yes u can

u just restart your phone and its un jailbroke

[solemn spear]

Have you guys heard about all these accounts getting hacked?

[opaque mist]

or at least jailbroken features don't work

[solemn spear]

My Facebook was disabled and now when I try to login it says that a have to login the Vietnamese version

I've tried to do so and there is no existing account with my email

[opaque mist]

@solemn spear you have to play Vietnam version or make a new account

[solemn spear]

I've searched everywhere for help and can't find any answers, this is happening to a lot of people in the last couple days

@opaque mist I've tried the Vietnamese version didn't work

[glossy sable]

Have you guys heard about all these accounts getting hacked?
Have you guys heard about all these people falling for scams?

[opaque mist]

@solemn spear you will have to make a new account

[solemn spear]

@glossy sable I'm not stupid, I know when something is a scam

I didn't click on any fishy links or websites for free stuff

[glossy sable]

@solemn spear I'm not saying you're stupid, I'm just saying your accounr was somehow not secure enough.

[opaque mist]

reusing passowrds ect are all common tools of hacking

[solemn spear]

@glossy sable it just bothers me how tencent isn't paying any attention to this

[glossy sable]

Account security is your own responsibility, if your Facebook account got "hacked" it's Facebook's Customer Service you need to contact, not us. (hope it makes sense)

[solemn spear]

I've spent way to much money on that account to simply leave this behind and not try to get it back

[opaque mist]

contact the social media you logged in with

[wild sorrel]

Guys, my rank is 126 when i reach conquer?

[solemn spear]

@glossy sable it does make sense but the thing is my Google account was the main one linked to pubg

[wild sorrel]

it says 00:20 utc , it refresh everyday or week?

[solemn spear]

And that email is safe

[opaque mist]

@wild sorrel it takes a while to refresh

[night cloak]

@wild sorrel It's not :20 UTC yet.

You gotta wait 1 hour and 10 minutes precisely.

[glossy sable]

Understandable, so contact Facebook support to retrieve and secure your account (link in the pinned messages), same for Google support, and then you'll have to either play on VN version or create a new account on global.

[wild sorrel]

so its everyday @silk leaf ?

[night cloak]

It's everyday and your clock is broken.

[wild sorrel]

sorrry baby

[night cloak]

:3

[solemn spear]

@glossy sable I've contacted Facebook support, and the only thing I can do is ask for a review of the disabled account, but there's no where I can explain what happened to them.

The only thing I can add is a photo of my ID and that's the only thing they ask for. It makes no sense

[glossy sable]

Well we can't help you much more about that, can we?

And that makes sense, they want to check your identity to be sure it's actually your account

[raw lark]

@storm flume

@reporthacks

[storm flume]

Hello, @raw lark!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[raw lark]

Cheating this @storm flume

[opaque igloo]

I think the game banned everyone who does not play with hack programm. Thanks Pubg Mobile for making this game unable to play anymore

[night cloak]

@opaque igloo That means I was banned too?

[opaque igloo]

@night cloak haha very funny

[north egret]

@night cloak hi ann i get banned before 3days and when i talk with customer he aend me thiis msg

Hello Soldier,

Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.

We are sorry to hear that your account has been banned.

To keep the gameplay environment as fair as possible for legitimate players, we routinely do sweeps to separate out cheaters and modders. These sweeps are based on in-game automated detection, the examination of suspicious gameplay statistics, and also manually-reviewed evidence submitted by the Community. If you were not engaged in any willful cheating or exploiting yourself, you do not need to worry about getting caught up in our work to separate out cheaters from the rest of the population.

We apologize for any inconvenience caused and thank you for understanding.

Best regards,

Nash N.
  PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[haughty shadow]

If there is a rule preventing lower-ranked player to team up with higher-ranked players, then pop a window in the lobby. Why tell me "data changed" in game instead?

[haughty cypress]

no there is no rule preventing it @haughty shadow

@north egret the game's anti cheat detected something fishy on your device. Even if you dont know what you downloaded, some other apps may contain files that triggered the ban

@opaque igloo your device may contain apps that contain files that triggered the anti cheat system. In any case, the anti cheat is clearly flawed anyway.

[night cloak]

Hi, I really need help, I keep getting banned for any account I play with. I got 7 bands in 13 hours, I have tried to download the app again and updated my ios to 13.1 still getting banned

[haughty cypress]

whats the ban message? @night cloak

[haughty cypress]

any mod/admin^

[night cloak]

@night cloak Can I see your iOS version screenshot?

[fathom star]

I'd like to inform you that, my PUBG Mobile Global version account is banned for 3months without any reason. I'm pretty sure that my account is banned mistakenly.
So, I'm requesting you to recheck my account.
My Character ID: 5274414196
My IGN: PSY・FirEStorM
My Facebook Page: facebook.com/Gaming.With.PSY

Hope you guys recheck my account🙂
Attachment: Screenshot of getting ban message🙂

[haughty shadow]

@haughty cypress use a bronze account to team up with crowns/aces:conquerors, you'll get banned after 20 minutes in game.

[night cloak]

@fathom star You have been banned for actively playing with people cheating in game.

[polar canyon]

Pubg is a failed company, meaning we can't play with cheaters everywhere

[haughty shadow]

@polar canyon Not true. You can play with hackers, as your opponents lol

[opaque igloo]

@haughty cypress so i take a banned for 10 years because of some files that triggered the anti cheat system and i don't know nothing about this files. And who play with hack still playing without any banned. Nice system

[frozen shell]

Hello @night cloak

What about crew challenge ?

[polar canyon]

@haughty shadowSince the beginning of the season 9 cheaters are located even in Arcade mode has a video that shows us color I did not cheat my main account

[frozen shell]

Full hackers 10 teams we have records videos

[fathom star]

@night cloak I actually dont like cheating players. There's no way i was teaming up cheaters. As I'm an emulator player and also i play random squad most of the time. So, there is a high chance to have cheater teammate. Also when i notice that my random teammate is cheater, i used to nade them. And here is my price of loyalty🙂

[storm willow]

@polar canyon you dint not cheat on main? But on alt!!?

[main summit]

Can any1 help me understand this pubg maths..they r reducing the trophies instead of adding..see top 2 matches

[haughty shadow]

I also have videos of several hacking teams. Past seasons my chicken dinner rate was about 70%, this seasons no matter how hard I try, I cannot reach 60%. I encounter hackers 2/3 of the time.

[polar canyon]

I swear to God I was playing Solo Season 8 I arrived Rank Diamond I was facing cheating and had no cheating

[fathom star]

@night cloak in addition, player who used to play with hackers are rank pusher. If u see my statistics, I'm in platinum rank. Actually i Don't push my rank. I always play hotdrops. You guys really should recheck my activities 🙂

[polar canyon]

You believe that this is a real player and all this in the ranking ranked 1

[haughty shadow]

@polar canyon heads hot rate proves s/he a hacker

[night cloak]

@frozen shell If it was about crew challenge, you can DM me the recorded footage.

@fathom star We don't know what you did, just telling you the reason. You can tap on file claim, if you get a reply within 3 days with a positive message, there's a chance you can get the ban lifted and will receive a high number of UC as compensation. But if you don't get reply within 3 days, it simply means your account was investigated and found the ban was fair.

[polar canyon]

A Pubg company just thinks about money not thinking about protecting the game

[night cloak]

@main summit When a match loads, your survival and kill ratings are added to two different pools (two concurrent elo/mmr systems) along with the survival and kill ratings of all 99 other players. Everyone is then assigned a rank based on your ratings comparably. It is important to note that all 100 players can have very similar ratings and therefore require similar Win percentiles. In these scenarios the highest ranking player may not see a big loss in points if dying early. However, when the rating pool is drastically spread out, lets say from bronze to platinum, the highest rating platinum player will see a large loss in points if dying early.

[opaque mist]

@polar canyon pubg is doing a massive ban wave right now as we speak tons of people are getting banned

[main summit]

@night cloaki get 20 trophies from the match but they deduct 9 trophies...i just wanted to clear that

[night cloak]

@polar canyon You can never judge a player by their statistics, unless they have a very high amount average kills.

@main summit I didn't understand. Can you elaborate?

[main summit]

@night cloak see the top 2 matches..in that i should have got like 36 trophies in total but i don't get that much trophies

[polar canyon]

@hope#١٢٣٤I control the player from his stats because he played 100 times and won 50. How's this?

[night cloak]

@main summit Why do you think you should have gotten 36 trophies? Since you came 2nd with only 4 kills. And 10th with 5 kills.

[fathom star]

@night cloak thanks for your response. File claim didn’t work for me. As your speech, my ban is fair. Okay 🙃
Again thanks.

[polar canyon]

This player admitted that he was a cheater l sent a request for friendship I said how I saw the last player said I am a cheater

[night cloak]

@polar canyon You can play 100 matches and win 100 outta 100 too, it's not impossible. Maybe they are on emulator, emulator players are very good, specially with a mouse. But their score can be earned by playing on mobile too, if they claw using 4 fingers.

They can be a cheater too, you never know. Always report when you feel like something is wrong.

[main summit]

It's written there(just in side of match) and I'm only at diamond 3 so u cb get these type of trophies even if u get like 2 or 3rd with 4 or 5 kills

[night cloak]

@main summit I disagree. You can get 36 trophies in platinum with an average kills. You will need to come 1st with more than 15 kills to get such results in diamond 3.

[main summit]

@night cloakthere are 2 matches not 1

[subtle mango]

where can i report hacking teammates after i finished the match

[night cloak]

I meant both.

[polar canyon]

@hope#١٢٣٤Open the game and go to the classification list Europe and see players are real players or cheaters.

[storm flume]

Hello, @subtle mango!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[runic niche]

theres no point in complaing here dude

[wild sorrel]

Hello @night cloak if I reach conquer and stopped playing and someone got my rank I lose it?

[runic niche]

youre wasting your time

[night cloak]

@polar canyon By looking at their statistics? I'm not a fool.

[wild sorrel]

I'm conquer now, if i stopped playing now may I lose it?

[night cloak]

@wild sorrel If you're out of top 500, you'll lose it.

[main summit]

Before 2 matches i was at 3401 trophies then i get 16 trophes from which i get to 3430(idk how)then i get 20 more trophies so i should be at 3450(3430+20) or 3437(3401+16+20) @night cloak

[wild sorrel]

@silk leaf even after i reached it and played the 5 games?

[night cloak]

@main summit You could tell me the points are messed up, oof.

[main summit]

😅

Idk how to solve this pubg maths😂

@wild sorrelconqueror are top 500 players of ace league..u will get to keep the frame of conquerer but if u r out of 500 trophies u will lost it

[night cloak]

@main summit There was an error maybe.

From bottom to top
3390 + 24 = 3414
3414 - 29 = 3385
3385 + 16 = 3401
3401 + 20 = 3421

There's your math.

[wild sorrel]

@silk leaf I'm conquer right now if season ends and I'm ace next season i get conquer rewards or no?

[main summit]

@wild sorrelu will get rewards

[night cloak]

@wild sorrel You will receive conqueror rewards. ||And avoid mentioning the other Annm they might feel disturbed.||

[wild sorrel]

even if im out of top 500 right?

[main summit]

It is based on the highest tier reached

[night cloak]

Exactly. The point is reaching conqueror, not staying.

[wild sorrel]

ty

[night cloak]

@main summit You are welcome to correct me.

[main summit]

@night cloakthank you for helping me out

[night cloak]

You're welcome!

[ripe spade]

Hey, my screen is super rough/unresponsive and I can’t move my finger smoothly, especially in the bottom right where I move my camera. What can I do?

[sudden relic]

How to send videos of hackers?

I don't see an email listed on contact support to report hackers and send pic or video of them

The PubgM team needs to work on making manual reports faster and easier..other then report option in game which is rarely looked into by support team..there should be a way to send pic or video of hackers much faster and easier for garanteed proofs and instant action against them.

[opaque mist]

@sudden relic send it to customer support

[sudden relic]

There's no attach button to attach anything to customer support

[opaque mist]

@sudden relic upload it on youtube and attach the link

[sudden relic]

Lot of work to keep thier game clean.. That's y there's so many hackers.. Company wants players to do all the work while they work on making new skins and crates only

[shy viper]

Nobody answers me on contact support how can i take support 🙄

[night cloak]

I literately did three more then I suppose to do, why isn’t it counting it in?

[sudden relic]

@night cloak it counts after match is over.. Means all team mates are dead and match has ended

[night cloak]

Yeah, which I did.

Which I won, yet it isn’t counting in, it already have been 15 mins.

[sudden relic]

High jump With 1 shot knock.. And can someone please help me figure out how to make such symbols which is in his ign so I can keep track of the ban process??

Every hacker I die to has special symbols .. Where can I get those symbols from so I can use that to manually search them via add friend option

[trail cloud]

What do i do

[sudden relic]

Restart device?

[trail cloud]

Did

[sudden relic]

Clear data and chache.. Might have to re-download maps n data again..but I am no pro support

[night cloak]

It seems as if you downloaded another version of PUBG, what version are you currently downloading? @

@trail cloud

[trail cloud]

Downloaded*, last east in the google play store

Latest*

[night cloak]

A bit odd I have to say, well all I can say is maybe switch to WiFi or Mobile data..

[valid remnant]

when i play with ramdom player ping is stable....but when i play with my friends ping is not stable.....any solution ????

[night cloak]

🙈

[haughty cypress]

@opaque igloo yes. basically.
@haughty shadow data changed ban is usually caused by network issues

[kind drift]

@valid remnant are your friends from the same region as yours?

[ancient kestrel]

What is huntress set which should be used in today's mission of a warriors journey?

Ping me if anyone knows

[kind drift]

@ancient kestrel after going into today's mission, you'll get the huntress crossbow, you have to play with it

[ancient kestrel]

@kind drift oh i think it is referring for some kind of dress

Btw thanks

[kind drift]

There is a dress too, but in the spin, for now use the free crossbow sent by the game

[kind drift]

@prime ferry something wrong? if not you can upload in #media 🕵

[north egret]

@night cloak ann what must be to do now im really i dont play with hack i have good account with me416 ice and mne4 lv max snd to many thing and when ill play evrey match when i see playing with hackers is custom matches i report him and didnt play with him again to didnt get ban .. im playing with no radar no any type of hacker and with no pushing rank iam like to play just war in the gMe im didnt love to push my rank didnt care my kd with full havket on sll games is 2.47
I get banned 3 month im didnt hack Ne rules or 3rd or using vpn or game tools or crack ed cersion or acript clean im evryonth deleted downloed agaign the emulator i talk with customer i get this msg

[opaque mist]

@north egret there are more rules then just using scripts

[north egret]

Hello Soldier,

Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.

We are sorry to hear that your account has been banned.

To keep the gameplay environment as fair as possible for legitimate players, we routinely do sweeps to separate out cheaters and modders. These sweeps are based on in-game automated detection, the examination of suspicious gameplay statistics, and also manually-reviewed evidence submitted by the Community. If you were not engaged in any willful cheating or exploiting yourself, you do not need to worry about getting caught up in our work to separate out cheaters from the rest of the population.

We apologize for any inconvenience caused and thank you for understanding.

Best regards,

Nash N.
  PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Suppo
rt

Im didnt use anh script or i know wht it this

Look my kd is 2.45 not 7 or 10

[kind drift]

Even if you play with a hacker, you can get banned, because it is against TOS, @north egret.

[north egret]

Evrey game u enter u will see hacker ☘

So what iwill to do didnt play ??? Evrey game when i enter if il exit 3 times i cant enter again i will get freeze

[kind drift]

You were answered before, stop asking the same thing again.

[north egret]

Im save the rules 100 percent

[opaque mist]

@north egret there is nothing they can do here so ur waisting ur time

[north egret]

I dont knoe

[eager temple]

@north egret play solo

[north egret]

Know but this isnreally no fair about me i amount anout 2000 $ this mothn on my account so i not stupid to hack any rules

[opaque mist]

@north egret there is nothing they can do here

[north egret]

Ok so why didnt pubg mobile give me 7 days or 2 days warning me 3 month

[kind drift]

The admins and mods here cannot do anything about the ban, please contact in game support.

Please move to #pubg-mobile or #chat/#622098914660712472

[eager temple]

@north egret look if you play with randoms and someone is a hacker theres nothing pubg can do about it so jo play solo or with players you trust emd of it

[north egret]

Aha

Ok so willbhelp me on general chat or pubg m chat joket

[opaque mist]

no

[north egret]

Omg ill see if i want tonreally save my account i will just play on training

No no tehere is yo many haacers in training this my id if any 1 want to see my acc 54225200007

542250007

[eager temple]

No

[opaque mist]

lmao

[slow monolith]

[atomic wagon]

In the event Warriors Journey chapter 2, all the mission includes huntress set, but it gives huntress crossbow. Now tell me how to complete this mission?

[celest shadow]

@atomic wagon, you would need to obtain the Huntress Set in the Lucky Draw, unfortunately.

[atomic wagon]

For completing missions I have to spend 1000+ UC 🤔 isn't that strange?

[celest shadow]

I honestly have no clue on why it is this way, @atomic wagon.

[atomic wagon]

😖 Noice

[finite pebble]

Hallo

[celest shadow]

Hello, @finite pebble. How may we be of assistance?

[mystic meteor]

I have a problem or maybe it is a glitch i need a help with, can anyone assist me?

[celest shadow]

Yes, could you please elaborate more on your issue?

[mystic meteor]

I am conqueror, thats my current rank.. but it always appear next to my name i am gold 2 ... also here on the crew it is gold 2 ... that is not my current highest rank

[celest shadow]

@night cloak, do you have any insight on this?

[night cloak]

Are you in Gold 2 in other servers?

[mystic meteor]

Game should shows my highest rank right?

Game always shows my europe tpp rank which i do not play, it is gold 2 yes.... @night cloak yes bro, i am gold 2 there

[azure thunder]

hi

[copper rain]

anyone play pubg mobile on emulator

[azure thunder]

hello my name The Trap my account in the game has been banned without warning and without cause and i have not violated the terms and conditions of the game and i hope that my account will be returned and removed form it. This is my account ID (582006494)

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @copper rain.

[azure thunder]

please help me

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @azure thunder. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

I am not sure if it shows highest rank of a season or rank of the server where you played most of the games.

[mystic meteor]

@night cloak i played literally zero matches on europe 😄

[night cloak]

What about in previous seasons?

[mystic meteor]

Season2,3,4,5 i was conqueror on europe, from 7 to 9 i am conq on middle east

i have a friend who used to play with europe too but the game automatically shows his middle east current highest rank... it is not really a big deal, it is just meh, annoying

Do you feel me 🥵

@night cloak i thought of changing flag or changing idk, i dont know what to change 😅

[night cloak]

So it's clear that it shows the rank from the server where you played most of the games.

@azure thunder 90% of people are getting banned due to using hacks,but if u still think u havent done anything that could cause u to get banned i suggest contacting customer service so they can investigate the issue.

[mystic meteor]

@night cloak i dont know, probably... thanks mate for helping anyways... its not a big deal it just shows me as a newbie despite the fact i have high rank lol

[flint crow]

Was wondering if the latest IOS update/PUBGM problem has been fixed?

[celest shadow]

Yes it has been fixed on iOS 13.1, @flint crow.

[grizzled lark]

Yes, @flint crow.

[flint crow]

Thank you

Didn’t want to risk updating

[valid plume]

Helllo plz help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @valid plume. Remember to read through #481198147478224896 before asking questions in the support channels.

[night cloak]

Yeah you're welcome but in your title it says season 8 conqueror so you are good @mystic meteor.

[valid plume]

My facebook id hase been disable my pubg id move to new facebook account

Plz help it brothers

[spring void]

@valid plume unfortunately you cant link a new account to your pubg mobile account, however if you gain access to it you can connect another account(twitter etc). If you no longer have access to your account please maie a mew account amd contact customer support

[valid plume]

I can not access my account

Plz mentioning pubg customer support. Im am new discord

[storm flume]

You can contact the customer service via the game settings, @valid plume. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[azure thunder]

Hello,
my name The Trap my account in the game has been banned without warning and without cause and i have not violated the terms and conditions of the game

I strongly believe that my account has been hacked and somebody else has used a third party app , someone sent me a fake link of UC in game then hacked it, I swear I have no idea how this happened and this account is so valuable for me and spent alot of money to get special items.

I hope you reactivate my account as soon as possible.

This is my account ID
ID no : 582006494
ID name : TheTrapシ

Best regards

[spring void]

From there contact them and prove them that you own the account

[celest shadow]

Hello, @azure thunder. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.

[valid plume]

Ok

[spring void]

@azure thunder and also, it is your responsibility to protect your account

[azure thunder]

@celest shadow Yes, I oppressed and customer service I have not received

[spring void]

Well if was your mistake to use illegal apps, i would advise you to make a new account and dont repeat this again @azure thunder

[storm flume]

Hello, @indigo rune!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[spring void]

Dont mention admins without any reasons

[azure thunder]

I lost a lot of money on account and I am wronged because of theft

[spring void]

Using illegal ways to get uc is itself against TOS, it was your mistake to leak account info. @azure thunder contact CS if you want to we cant assist you here

[azure thunder]

@spring void @spring void I do not use any prohibited software

[spring void]

But your account was hacked and it was used, whether you break TOS intentionally or not you get banned and that is what happened. You have been answere d to contact CS we cant help you @azure thunder

[azure thunder]

@spring void no way I respect the politics of play and do not circumvent the laws

[haughty cypress]

"politics" of play- what.

[celest shadow]

Did you download the game from the Play Store or AppStore, @feral knoll?

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in subpoint FAQ 2.9 in the #481198147478224896 channel. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything. There is no possible way of recovering access from a suspended account aside from waiting until the punishment automatically ends, @azure thunder.

[spring void]

Please update to the latest IOS version and reinstall @feral knoll

[azure thunder]

@celest shadow @Secret Piston#1615 حسنا، شكرا

[storm flume]

Please do not use any other language aside from English in this channel, @azure thunder. Refer to #613267301243944960 for language channels.

[night glacier]

How can he kill me i m playing on phone and he is playing on pC.

[ancient kestrel]

@night glacier maybe one of your teammate is playing on pc

[celest shadow]

You will be matched with emulator players if one of your teammates are playing on an emulator, @night glacier.

[night glacier]

In my friend list there is not a single emulator player firstly second these types of things happen. With me frequently

@celest shadow lisen why the PUBG don't accept that yaha there is a fault in our game ,these guys always gives a excuse only and when people raise their voice they threaten to ban them or something else.

[chrome lark]

Hello , believe me you will lose all of players ,

Every game is on it hacker

Hackers every where

Believe me if you didnt fix your gamee

All of people is going to CALL OF DUTY MOBILE check the youtube

[celest shadow]

Thank you for your opinion, @chrome lark. Please remember that this channel is reserved for PUBG Mobile Support only. Please move to #chat, #622098914660712472 or #pubg-mobile for further discussions.

[chrome lark]

You must told them about it because you will lose your game and all of people that plays

Just make solution to hacker

[hardy spruce]

@chrome lark the problem is. the same combany are the owner of codm . tencent

and there are cheaters to n the beta

what we can do with the normally codm 😅😅

[chrome lark]

@hardy spruce all of the youtubers will going to COD MOBILE

You can check there

[celest shadow]

If do not have any query or issue to be presented, please move to #chat, #622098914660712472 or #pubg-mobile for further discussions instead. Any further discussions here will lead to a moderative action taken against you, @chrome lark @hardy spruce.

[hardy spruce]

they will find cheaters there to

[chrome lark]

Then tell me that the pubg will stay

[cloud adder]

what;s wrong with that?

[chrome lark]

@cloud adder hacker i think 😂

[cloud adder]

idk wut the hell is he doing?

[gusty trench]

Yea

[celest shadow]

@night cloak, a little assistance here please.

[gusty trench]

Can i post a video here?

[hardy spruce]

nooo pubg will not stay to but the same company pubg and call of duty

[chrome lark]

@gusty trench i told them everyone will going to COD MOBILE

[celest shadow]

Move to the respective channels I have mentioned, @chrome lark @hardy spruce. Final warning.

[night cloak]

Next will be mute.

[chrome lark]

@celest shadow ok

[hardy spruce]

where can i post video from Cheaters because i saw so moch cheaters and i rebortet them but they staying on the server

@celest shadow

[grizzled lark]

Hello, @night glacier. There could be some chances that the person might be playing on a mobile device and for the second concern the developers always have a track on what is wrong with the game, they are always working on fixing those complications it might take some time to fix it.

[storm flume]

Hello, @hardy spruce!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[storm flume]

Hello, @gusty trench!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[kind drift]

@atomic wagon about your previous message about the event, if you equip the crossbow the mission will be considered as completed, no need of the outfit.

[hardy spruce]

i have also tow advice. 1 programing pulice Bot player in the game if a player have flying or he killing more than 1 person from 300 m or like this then he will be normally killed by the police bot after this no cheater will try this again
2 record evry game

[obtuse solstice]

Why i cant gift rename card?

[spring void]

@obtuse solstice you cant, it needs to be purchased

[obtuse solstice]

:(

[haughty cypress]

@hardy spruce if it were that simple, we wouldnt have any problems with cheaters

[obtuse solstice]

• sad villiger noises *

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[hazy niche]

so this is fixed pubg and ios 13.1.1 or still not
can I make the update or I have to wait @night cloak plz help

[valid plume]

Hello please help me

[night cloak]

It's fixed @hazy niche.

[hazy niche]

Ok cool

[valid plume]

Hello dear please help

[hazy niche]

Tanks

[night cloak]

Bring back the tdm glitch lol

[haughty cypress]

nice

[spring void]

@valid plume you were answered please dont bring up same questions again and again

[valid plume]

Hello dear please help me and reply my text

[spring void]

@night cloak if you dont need support please dont clutter this channel

[valid plume]

I cant Understand

What happened

[spring void]

unfortunately you cant link a new account to your pubg mobile account, however if you gain access to it you can connect another account(twitter etc). If you no longer have access to your account please maie a mew account amd contact customer support @valid plume

Just contact CS and tell them to give access to your account back

[storm flume]

You can contact the customer service via the game settings, @valid plume. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[valid plume]

There are many Option In It

Which Can I Select

[haughty cypress]

select whichever problem you have

[night cloak]

@night glacieru r such a noob, he is practicing on mobile if u dnt know u shouldn't blame any 1 noob

[spring void]

@night cloak use #chat

[haughty cypress]

the fact that you came here just to type that makes you an equal fool @night cloak

last i recalled, we dont manage the chinese version here?

[spring void]

@vale siren all accounts are banned for a reason, plus we only privide support for global version. Third they may have tried to hack behind the scenes

Encouraging and using hacks is against discord and game rules,

[haughty cypress]

lmao.

aight kiddo

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[night glacier]

@grizzled lark lisen u are telling these things form season 3 ohk we are fixing and oll but nothing happened oh sorry one thing happened daily we get new outfits other than that nothing happens many times i get killed and doubt that is he emulator player or what but i don't know so what can i do but sometimes when a YT kills you then you can be sure that's your game fault why wasting our time we can't push to conq,bcz most of them are hacker or playing with hacker why to waste time can't participate in tournament why there are also hacker,but what puBg is doings making new outfits👍

[blazing saddle]

We do not deal with cheater related reports here, @night glacier.
Report ingame or to the ingame customer support.

[night glacier]

@v @night cloak lisen my friend can't believe to that lier and you are a noob he is the one who told public that yaha I play on mobile when he was not that much famous and made you fool second first'talked about playing on mobile but later on told people that why should i play on phone bcz i need to buy elgato and oll ,he made fool to all you guys.This is no hate just a truth last thing his teammates were moving so fast that it was a hacker or emulator bcz moment speed in phone is little bit slow,now i think u look like a noob here supporting wrong and fake guy

@blazing saddle but my point is different i m not talking about hackers i told about the miss matching with phone and emulator

[blazing saddle]

@night glacier It gets detected and users abusing such bypassing measures are punished appropriately.

[night glacier]

@blazing saddle really bro i don't think so bcz most of the times i get killed by a emulator but i not so sure,but this time it's 100% that he is emulator

[dire surge]

Tell me why there is difference in nos

[haughty cypress]

whats nos?

[dire surge]

Check out the images which I just sent

The difference is # legendary nos

[haughty cypress]

wth does nos stand for

[dire surge]

Numbers

[haughty cypress]

you mean num*

nos = not otherwise specified

[grizzled lark]

That's the 36th legendary iteam that they got and the 51st legendary item, @dire surge.

[dire surge]

#51 is my account I don't have 50 legendary items

[haughty cypress]

its your 51st legendary item that you got, not 51 legendaries that you own

[dire surge]

Can u please explain ...

[haughty cypress]

i just did

[blazing saddle]

@dire surge The # <number> of legendary item you got.

[dire surge]

Bro check out both the images...I am still not getting it 🤣😅😅

[haughty cypress]

nobody gets what you are asking too

[hasty belfry]

The first person got rhe akm skin, which is their 36thvlegendary skin
The secind person, got akm skin, but it's their 51st

[dire surge]

Thank you guys @One True Biriri and @hasty belfry

[kindred haven]

New bug ? My backpack is poking trough my gun

[night cloak]

@kindred haven Just a visual glitch, restart your game and it'll be fixed. Has happened with me too.

[plucky rapids]

@blazing saddle u didn't reply for my problem

[spring void]

@plucky rapids what was your issue?

[blazing saddle]

Did you create your account in European region, @plucky rapids?

[wheat stirrup]

@kindred haven nah, it won't get fixed after a restart.. it's a render bug, coz ur backpack dimensions exceeded it's values coz of those ears

[kindred haven]

@wheat stirrup yeah it did not fix itself like I thought @night cloak your wrong.

[wheat stirrup]

it's the skin, and there's nothing to worry about.. pubgm has much more dimension issues

[quiet oxide]

I can completed sniper Masters achievement with SKS??

[plucky rapids]

@blazing saddle No i didnt

@spring void i cant change my country as my friends accounts and i am outside of the European union my id is 5210926026

[spring void]

Wait toroid will get back to you, i am umawqre of the issue

[plucky rapids]

@spring void thank you 🙏

[muted jackal]

@spring void hello bro i play Pubg on IOS my location was set to USA , i changed it to Pakistan now but i am still not able to play Indian Bonus challenge! It doesn't show up on my Lobby !! Am living i Karachi Pakistan! !! Kindly help me outt

[spring void]

@muted jackal as far as i remember the bonus challenge has been restricted to India ONLY from now on

[soft tusk]

hi

[muted jackal]

@spring void you have wrong info !! My friends are playing it since past 2 weeks ! And i my friends are having option in their lobby

[spring void]

Wait let me confirm @muted jackal

[next olive]

If your account gets banned because you out it on the Vietnam version, but you never knew that you would get banned for that would PUBG give your account back ?

[turbid saddle]

Hello I was playing a match in warehouse and the number 2 from my team was hacker, my account will get ban?

[spring void]

@next olive VN version amd global version are conpletely seprate. An account once opened in VN version cant return to global as per VN policy

@turbid saddle if it was random then it wont get banned however if you sre purposely teaming with him many times then you would face consequences

[turbid saddle]

Ok thanks you

[next olive]

@spring void so nothing can happen my account is gone?

[spring void]

@muted jackal even if your friends are playing it they cant use rewards as they are Indian restricted.

@next olive sadly yes

@soft tusk hello, how may assist you?

[next olive]

😕 so then would PUBG give me all the stuff on that account or something like that or do I have to start all over again from lvl 0?

[muted jackal]

@spring void they claimed VOUCHERS from shop 2 days back bro

[next olive]

I’ve seen many YouTube videos of people taking account from Vietnam version to global version?

[soft tusk]

@spring voidpk when we open pubg in vn we cant get back global version

[spring void]

@next olive no, it was your fault to open it in VN version, unfortunately you have to start again

@soft tusk no you cant, it is restricted to VN version after once using it there

[next olive]

@spring void but someone hacked into my account and I have proof of it?

[spring void]

@next olive you mmay find and contact VN support from somewhere

[next olive]

Man.... why are global and vn Version not linked

There goes a lot of money and a lot of Time

[spring void]

It VN government policy @next olive

[next olive]

☹️I think I’ll just move to fortnite lol, if this happens in fortnite I would have my account by now... I quite 😑

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[quiet oxide]

I can completed achievement Sniper Mastery with SKS, vss etc?

[rigid walrus]

I have a question Is there harm to having a jailbreak in the iPhone.؟

[spring void]

@quiet oxide can you send a screen shot of the achievement? That would help

@rigid walrus i dont think so, but IOS users who have previous jailbroken devices are facing temporary suspensions u til they update to IOS 13.1

[rigid walrus]

@spring void

[spring void]

@rigid walrus as stated above update to IOS 13.1

[blazing saddle]

@muted jackal Hello, how may I help you?

[muted jackal]

@blazing saddle are you official? ?

[spring void]

He will help you regarding the issue, mention it here

[rigid walrus]

@spring void thank you

[muted jackal]

@blazing saddle bonus challenge is not showing up in my lobby when i cheaked my region was set to USA but now i have changed to to Pakistan! Am living in karachi, Pakistan !! Still havent got he bonus challenge showing in lobby

[blazing saddle]

@muted jackal India bonus challenge is available only for Indian regions.

[spring barn]

Pls tell me how this graph works

I wanna know about how won ratio calculated and so matches section

[spring void]

@spring barn it is ratio of number of matches played and won

[spring barn]

But u can see in the right side my win ratio. Is 29 something

[muted jackal]

@blazing saddle Pakistan is included in indian region

[spring barn]

Hey pro plays. I cant understand

[blazing saddle]

India bonus challenge is available for India only. If your network is Indian based, it might be possible to see the event ingame, but it is very unlikely that you can redeem the rewards if you are not in India.
If you have any further queries, contact the ingame support, @muted jackal.

[muted jackal]

@blazing saddle thing is my all friends are having it ! Only me is not getting

[spring barn]

Torid pls tell me the graph

How it works

@muted jackal may be ur region is set to pakistan and their to indian

@blazing saddle wanna help me out huh ??

[blazing saddle]

May I know your query, @spring barn?

[muted jackal]

@spring barn old region was in USA i today changed it to Pakistan

[spring barn]

I want to know how this graph works especially about win ratio. And matches section in graph

[spring void]

@muted jackal how exactly did you change region?i don't think that works

[blazing saddle]

@spring barn The graph is calculated on the average ratings you get in the the number of games you have played in that season.

[spring barn]

So win ratio in graph is about win rating not ratio

We can change region from ingame settings last setting is region setting

[blazing saddle]

For example in the above graph your Survival rating is 76.2, which means it is the average Survival rating you get in the 37 matches you have played.

[spring barn]

Hmm ok

[night cloak]

@next olive Your account won't get banned for using Vietnam version. It will simply get locked to Vietnam region only. You can download the vietnam version again to play the game with your existing account.

Just buyed a uc pack of 799rs which gives 600+60 uc from ingame store but payment is done i didnt recived my uc

Can anyone help?

[blazing saddle]

Did you buy it from ingame store or midasbuy, @night cloak?

[night cloak]

Ingame @blazing saddle

[weary bridge]

I got banned in your game and don't use anything of cheating

[blazing saddle]

If you have the payment receipt and the the email for the transaction made, contact the ingame support or [e-mail] immediately, @night cloak.

[kindred haven]

Hacker notice !. Speed, radar and fly hack

[north egret]

Here is another ban

[blazing saddle]

We do not deal with cheater related reports here, @kindred haven. Report ingame or to the ingame customer support.

[kindred haven]

@blazing saddle the ingame report doesn’t help. 0

[blazing saddle]

We don't take such reports regardless.

[north egret]

Smth wrong with pubg mobile

[kindred haven]

@blazing saddle I’m just making a point ( a faster way, you can say it to you mod friends so they can actually ban a hacker ) + not look trough maybe fake reports

[blazing saddle]

No we cannot. We do not have any ingame power, @kindred haven.

[north egret]

The fair player getting banned

And the hacker stayed play

[kindred haven]

@blazing saddle but you do have connections don’t you ?

[blazing saddle]

No. Report cheaters ingame.

[kindred haven]

The chances of him getting banned is very minimum. Even trough I have proof. Nothing against the game but it can’t keep up with the hackers. The system is slow @blazing saddle

[north egret]

I have hood connection

Good

[blazing saddle]

@north egret Hello, do you play on an emulator?

[north egret]

Yea

Before 10 min i make new setup uninstall the old and installing new emu

[blazing saddle]

@north egret Go to #emulator-support.
To unlock this channel go to #613267301243944960 and react with 🇪

[blazing saddle]

Please take emulator relates queries to #emulator-support, @north egret.

[north egret]

Torrid i think i will get banned to day

[night cloak]

@blazing saddle mailed but they are saying to ask the issue's in the customer service

[north egret]

The problem the customer service didnt help any 1

[blazing saddle]

Refer to faq subpoint 6.2 in #481198147478224896 channel, @north egret.

[upper ocean]

Is the 3 finger tap thing from ios 13 solved?

[blazing saddle]

@upper ocean check the pinned message of this channel.

[upper ocean]

Sure

[viscid timber]

Hello

[north egret]

This request username and password

[spring void]

.emu @north egret

[night cloak]

I've send screenshot of the payment is done still not got uc.. How much time it will take to get a reply ingame Customer Service?

[tawny galleon]

Today again sometime really interesting happened in game. We did hot drop at Novo and my avatar wasn't able to pick up gun on a hot drop situation.

Then I went to restart and after a restart what I got was -40 . 😓 Well done pubg you're doing a great job on making new glitchs and supporting hackers 👍 keep doing it as much as you can cause you're the only one who is digging your own grave.

Our support to game is very well abused by you keep doing it cause the end is near . 👍

[night cloak]

heart touching essay ಡ_ಡ

[tawny galleon]

@night cloak not just an essay bro it's the truth, it is what we are getting in return for supporting and loving game.

[spring void]

@tawny galleon please report bugs in #555492558428700682

And tencent isnt supporting hackers so dont bring up claims without evidence

[tawny galleon]

@spring void it's been done hundreds of time man but nothing changes.

[spring void]

You have to wait, fixing bugs isnt as easy as you think it is, @tawny galleon or who knows if it is your internet

[tawny galleon]

@spring void have you seen any other game like COC,Clash Royale and etc ? There are hacks available for those games too but I haven't found anyone hacker on there main(Supercell) server. At least not till yet .

Even in PlayStation too if your device is hacked or cracked they can't play games online on PlayStation servers.

[ancient kestrel]

My trophies got deducted even it is showing +35

[upbeat sedge]

I need help

How I unban my account

[ancient kestrel]

Ping me if anyone knows

[normal fulcrum]

Open game and click on yellow color file claim buttin

[upbeat sedge]

@normal fulcrum next step

[normal fulcrum]

Provide them details that why it was a mistake

I never got ban so I don't have much idea what things are asked. Just follow the steps in game

[spring void]

@tawny galleon both games use different system, pubg doesnt own android to restrict players from downloading or playing. hackers arebeing banned just wait

And better watch outyour language

[upbeat sedge]

I think I lost my account

[night cloak]

I've send screenshot of the payment is done still not got uc.. How much time it will take to get a reply ingame Customer Service? Please can you tell @spring void

[spring void]

It takes time just wait, also keep opening tickets until they answer @night cloak

[proven scaffold]

Beta link?

[normal fulcrum]

@upbeat sedge If you think your were banned wrongly, than you can file claim so they can look into it

But chances are slim to get your account back

[night cloak]

Which tickets? @spring void

[spring void]

@night cloak like keep opening more conversations if they close it

[upbeat sedge]

@normal fulcrum I do this but nothing happen

[night cloak]

@spring void okay

[normal fulcrum]

I once didn't got uc and I contacted google and they refunded the money

[spring void]

@proven scaffold we will post it once it is uploaded on official subreddit

[normal fulcrum]

@upbeat sedge They get thousands of support request every hour. So it takes time to look into everything. Just have patience. If you're account is clear, they will reply.

[upbeat sedge]

@normal fulcrum ok I will try again and wait for reply

[normal fulcrum]

I've heard that doing that again and again in every few hours makes it faster

[tawny galleon]

I started playing pubg on Samsung Galaxy A8+ 2018 one year ago and kept playing on it for 4months then after sometime my game started lagging so I bought oppo f11pro as I saw in PMI, I thought that device will run game smoothly but just in 2 months it started lagging again

[normal fulcrum]

But not sure

[upbeat sedge]

@normal fulcrum only God know I get my account or no

Bye thq bro for your reply

[normal fulcrum]

@tawny galleon What is your device processor?

[tawny galleon]

Then I thought I should buy OnePlus 7pro for good gaming experience but BOOM now on OnePlus 7pro it started doing what pubg is made for

[normal fulcrum]

Try asus rog 2 now 😂

[night cloak]

My beta pubg mobile account server did not respond... What shouldn i do... I can't enter...

[normal fulcrum]

I'm using k20 pro and I don't face lags. Yes game stutters but it doesn't lag

Make sure you have enough space in ram and internal storage and you have a good internet connection

[tawny galleon]

Note:- I kept oppo f11pro and OnePlus 7pro just for gaming only and gaming means only pubg no there app is installed.

@normal fulcrum Cool bro I have already paid like 100k on phones in last 6 months now you pay me for Asus rog 2 I'll buy it . 😀

[normal fulcrum]

You started joking so I thought next time you can add rog 2 in your joke 🤷🏻‍♂️

Anyways, as I said, game doesn't lag on my device and my friend's devices. So something is wrong at your end. You might need to contact CS in game

[tawny galleon]

@spring void so according to your statement does Supercell own Android? 🤔 Bro at least come up with a valid point Rather then being brainless social animal .

[normal fulcrum]

@tawny galleon COC also have hackers

[tawny galleon]

@normal fulcrum show me hackers in officials COC servers bro .

[night cloak]

Lol COC is different

[normal fulcrum]

@tawny galleon I'm not google to keep everything ready for every random person. COC have a dedicated server for people using modded version of game. All hackers are connected to that server only

COC doesn't stop people from hacking by banning them for eternity. Instead, they reroute them to another server to play with other hackers

[tawny galleon]

@normal fulcrum exactly and here they are connected to main tencent servers and there they have created different servers

[silk wagon]

Hacker killed me in solo and this ID:5169321577

[normal fulcrum]

2 reason, tencent games are much complicated than super cell games. Tencent games are 4d games while siper cell games are 2d games

So tencent doesn't get a lot of resources for anti cheat

[tawny galleon]

@night cloak dude are you serious right now 😀 COC is different lmao bro it's not about games it's about hackers in officials servers of game .

[normal fulcrum]

And that is why they take time to take steps

@silk wagon Report in game to CS

@tawny galleon If you have that much issue with the game, than you're free to leave the game and server. Play COC in all your devices. Lag free. Hack free

[spiral flint]

Hello

[normal fulcrum]

Don't argue here coz the end result will still be same. Your jokes will still be lame

[tawny galleon]

@normal fulcrum since when being hackers on main servers start being based on 2D and 4D graphics 🤔😀😀

[silk wagon]

I have reached it more than once

[night cloak]

@normal fulcrum ignore him help someone else

[spiral flint]

Please muko troll banned

[normal fulcrum]

@tawny galleon The more intense game, the more resources they need to get updates. So they put more resources in making new things which keeps the players interested

[silk wagon]

@normal fulcrum I have reached it more than once

[normal fulcrum]

@spiral flint English only

@silk wagon Have you shared the screenshot?

[leaden sonnet]

I cant log in to beta can someone please help?!

[spiral flint]

@normal fulcrum ı don't speak english

[spring void]

@tawny galleon move, enough of useless arguements

[normal fulcrum]

@spiral flint which language do you speak?

[spiral flint]

@normal fulcrum ı speak turhish

[tawny galleon]

@normal fulcrum and @night cloak that's what you can do ignoring the one who ask logical things. Great 👍

[spiral flint]

@normal fulcrum turkhish

[night cloak]

@tawny galleon aren't you the one who arguing?

He/she already said go somewhere if you wanna arguing it's not our fault of what happens to the game

[normal fulcrum]

@spiral flint #613267301243944960. Scroll up and click on Turkey. You will be take to Turkish community

[night cloak]

You hate, uninstall the game wasting your time arguing

[silk wagon]

@normal fulcrum I've met him over Jim how I share the screenshot

[normal fulcrum]

@silk wagon Upload the screenshot to Imagr. Copy link and share it

[tawny galleon]

@night cloak don't worry sir my all the questions will be answered in court. 👍🙂

[normal fulcrum]

😂 😂

[spring void]

Please go to court, dont show such arguements here that would be much better @tawny galleon

[leaden sonnet]

who is in charge here?
I need support
I thought someone could help here
is that not the case?

[normal fulcrum]

@spring void Please help crimson with beta log in

[silk wagon]

@normal fulcrum Company failed the whole game hackers

[leaden sonnet]

thank you @normal fulcrum

[normal fulcrum]

@silk wagon You have to give proof he's hacking

If every random guy calling other hackers just because they have a grudge, CS won't ban everyone. So you have to give proof, profile screenshot, stats screenshot, video of hacking. It makes easier for CS track and stop them

[silk wagon]

@normal fulcrum I have a video that kills behind trees

[normal fulcrum]

@silk wagon Upload it to youtube and share the link to CS

[glossy sable]

[neon smelt]

I need some help guys

[leaden sonnet]

@glossy sable can u help me with my beta log in issue?

[glossy sable]

@leaden sonnet Well it depends, can you elaborate on that?

@neon smelt Can't help if you don't explain what help you need.

[valid nimbus]

I am getting 1 shot killed in PUBG MOBILE even tho i had level 3 helmet and a guy 1 shot me with AKM into the head

[glossy sable]

@valid nimbus How high was your HP, and the helmet's HP?

[valid nimbus]

Full HP and Level 3 helmet

[leaden sonnet]

I canno

[normal fulcrum]

@valid nimbus Are you facing frame drops?

[glossy sable]

No links here

[valid nimbus]

@normal fulcrum no i have a good phone and good internet and i have no lag

I mean good fps

[glossy sable]

@leaden sonnet Might seem stupid, but check your connection.
If it's all good (if you can play global for example), the Beta might be closed for now, I lack information on it at the moment.

[normal fulcrum]

@valid nimbus How many times did you face this?

[leaden sonnet]

@glossy sable I cannot login it wont connect to server but I can log into regular PUBGM

[valid nimbus]

Well @normal fulcrum multiple times, i startes getting this glitch back in may this year

[neon smelt]

@glossy sable
My Facebook account was hacked and the hacker opens my personal account on bubg mobile and link my account by his gmail and i restored my Facebook account and can't get rid of his gmail account

[leaden sonnet]

@glossy sable maybe you are right about the beta being closed

[valid nimbus]

Started*

[silk wagon]

@normal fulcrum I have downloaded the video on YouTube where I can share it

[normal fulcrum]

@silk wagon Copy the link and share it to customer service in game. You can go to customer service by going to in-game settings, and click on icon on left bottom

@valid nimbus From last year? That's long enough to report thousands of times. Have you reported it to CS?

[glossy sable]

@neon smelt You will have to contact the in-game Customer Support.
Ask them to revoke access to the play games account.
Use those exact words, or you will be ignored.

[valid nimbus]

@normal fulcrum no this may 2019 and i have wrote to CS

[normal fulcrum]

If possible, record it and upload it to YouTube and share the link to CS

[neon smelt]

@glossy sable ok thank you dude💜💜💜

[glossy sable]

@neon smelt

[valid nimbus]

Ok i will record my pubg games and post them on YT

[latent prairie]

I can see that pubgm stated that we have to repor the cheaters from in-game. Then they will check the status and let us know the outcome, right? I have never received any feedback from pubg. Am i doing something wrong while reporting or it's pubgm ignoring me?

[glossy sable]

@latent prairie Due to the high numbers of people reporting, you might not necessarily get a feedback from reporting cheaters. Worry not, all reports are being reviewed.

[latent prairie]

Yes but, been reporting for 4-5 months, i never got any feedback. That's weird.

Then they should remove that phrase from the official announcement. It makes me think that they do nothing about the cheaters I reported.

[normal fulcrum]

Not true bro. There are so many people cheating. And they can't just ban someone on basis of report. They look into the game of reported players. So that is why they take time to check on every report they get

How will you feel if someone reported you out of grudge and you got ban just on basis of a report?

[icy sapphire]

Is there any solution for warriors journey event glitch?

[latent prairie]

Not true bro. It's so easy, if a player gets reported from 10+ players in a same game. It's pretty much obvious the player is not legit. Btw, who you are @normal fulcrum ? I don't see your role

[glossy sable]

@latent prairie I agree, transmitted, thank you for your feedback.

[icy sapphire]

Its keeps on loading the event but never i was able to access the event itself

[latent prairie]

@glossy sable , thank you.

[normal fulcrum]

@latent prairie Well I'm nobody. I'm just trying to help. And there are multiple games running every second so there are thousands of players getting connected to a lobby every second. I won't say anything more if you don't want my help.

[icy sapphire]

@glossy sable any idea?

[latent prairie]

I need no help bro, I just wanted to give my feedback to the mods so they can escalate it to the dev team. You can continue helping people.

[normal fulcrum]

Never faced that issue with warrior's journey

[rigid iris]

I have a problem, i have peek and open scope enabled and also firing mode on release for bolt action guns, many times when the gun bolts after a shot and i press the fire button the scope doesn't open when peeking. HELP!

[icy sapphire]

@normal fulcrum I have been unable to access the event, it just get stuck loading forever, I know its not global issue but for sure affect few users, I am one of them, also other 2 in my crew, so I know for fact its something wrong with this even, worth mentioning I have never had problems with any event before

[normal fulcrum]

@icy sapphire Are yo on android or iOS?

[icy sapphire]

Android

[normal fulcrum]

Ok so 1st thing to try is clear cache

Check if that works. Or else you can go for game repair

[icy sapphire]

Tried on my tablet and both phones same thing, So I know its not related to the device morever seems like my user has the problem

[normal fulcrum]

Have you tried on a different internet connection?

Or maybe you can try on external browser

[icy sapphire]

My internet speed is 120MB so it isnt internet problem, also I stream my games so it would be a problem if there were any problems with my internet connection

[celest shadow]

Have you tried repairing your client, @icy sapphire?

[rigid iris]

I have a problem, i have peek and open scope enabled and also firing mode on release for bolt action guns, many times when the gun bolts after a shot and i press the fire button the scope doesn't open when peeking. 😣!

[icy sapphire]

External browser does the same thing. I see the event page, and the background, just there is like in page loading icon that keeps on going forever. @celest shadow yes I have

[celest shadow]

Does this happen to all event tabs, @icy sapphire?

[normal fulcrum]

Try clearing browser cache. After all, chrome tabs is used to open events

[icy sapphire]

@celest shadow nah, just the warriors journey

[celest shadow]

Let me go in-game and try mine, @icy sapphire. Hang on a moment.

[rigid iris]

[celest shadow]

It is working fine for me, @icy sapphire. You mentioned that this happens to the other 2 of your friends, correct?

[icy sapphire]

Thats how it is stuck, just stays like this forever

Yes also noticed other people in FB complaining of the same thing

[keen trout]

Why can't we use both helmets and masks anymore?? It was so good when you could have a mask under the Lv 1-3 helmets...

[celest shadow]

Could you please provide me your device name/model, @icy sapphire?

I'll have this reported.

[icy sapphire]

This one is HTC U12+, also does it on my iPad Mini2, and my other phone HTC U11+

[celest shadow]

Noted and your region as well, please, @icy sapphire.

[icy sapphire]

Egypt

[celest shadow]

Thank you, I will get back to you in a moment.

[icy sapphire]

Alright. Thanks @celest shadow

[meager bear]

@lime juniper from where I can download beta version??

[lime juniper]

https://filecdn.igamecj.com/fclient/download.html

[meager bear]

@lime juniper facing error "The requested URL '/fclient/Android_IG0140_No76_0.14.4.11240_Shipping_Google_CE.signed.shell.apk' was not found on this server"

[lime juniper]

Then it is not available there at this time.

[rigid iris]

Again!
I have a problem, i have peek and open scope enabled and also firing mode on release for bolt action guns, many times when the gun bolts after a shot and i press the fire button the scope doesn't open when peeking. HELP!

[meager bear]

@lime juniper ohk thnx😃

[normal fulcrum]

@lime juniper Please help blade

[manic kelp]

Why did you ban my account? I've been playing clean since season 2 and my pc are clear enough, i was playing a tournament in a big event and i logged in there, after it 1 day later when i was in a middle of a game out of no where a message popped up " Data has changed ".. Please unban my account.

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @manic kelp. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[proven scaffold]

@lime juniper @celest shadow beta version is not opening.it says connection to server failed.check your network

[spring void]

Was the ban for 10 years?

[storm flume]

The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @proven scaffold.

[proven scaffold]

My data is working fine

[vagrant onyx]

@manic kelp if they was a hacker in your team and you play with him more than 1 time
you will get ban for 1 week + tier rest to bronze V
( you might get 10 years ban for other reason maybe ? )

[spring void]

The servers are down, please dont ask support regarding beta version here go to #chat @proven scaffold

[stuck warren]

@Error - 403

[warped bough]

@spring void help me bro

[spring void]

@stuck warren dont ping admins for no reason, state issue here

[celest shadow]

Hello, @icy sapphire. I have received a word. The loading issue happens when the website's server is temporarily down. Please try accessing the website again at another time.

[spring void]

@warped bough please avoid asking about banned accounts you have been answerd already

[warped bough]

@spring void i am getting same reply every time

@spring void from pubgm support

[stuck warren]

@warped bough what happen

[icy sapphire]

@celest shadow thats what I thought. But it has been like this since the start of the event. Regardless of the time I log in.

[warped bough]

@stuck warren my id ban for no reason

[half sandal]

Please fix the left controls, the left side of the screen often suddenly becomes the aiming part instead of moving

[vestal yew]

Can i know why i had banned for three months

[vagrant onyx]

@warped bough you can read #481198147478224896 number 2.9

[icy sapphire]

Also @celest shadow I was wondering if you can help about an issue with missing items. The in game support portal sucks and they do no good at all

[celest shadow]

Could you elaborate more on the missing items, @icy sapphire?

[manic kelp]

@spring void yes the ban is for 10 years!

[icy sapphire]

I got the sky google from the crate you get with 200 rp when completed 10missions, I saw it by my own eyes also my clan received the perk for it as legendary item, sent the screenshot and all info to support but they just keep on closing my support ticket without proper resolution

[plucky rapids]

@blazing saddle can you help me

[icy sapphire]

@celest shadow actually I reported it, like in few mins of the incident also included screenshots of my inventory to prove I havent got the item, but no response from support

[blazing saddle]

@plucky rapids Yes, how may I assist you?

[vestal yew]

Please can anyone help me with my problem

[plucky rapids]

I cant change my country as my friends accounts and i am outside of the European union

[blazing saddle]

@plucky rapids Contact the ingame support regarding your issue.

[warped bough]

@spring void if u cant help than dont message me

[storm flume]

You can contact the customer service via the game settings, @plucky rapids. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @vestal yew. Remember to read through #481198147478224896 before asking questions in the support channels.

[plucky rapids]

@blazing saddle there's no topic for this problem

[manic kelp]

@vagrant onyx i don't play with hackers you can check my profile and my games! and i got banned 10 years for no reason!

[plucky rapids]

I cant contact them for this

[blazing saddle]

@plucky rapids You can email them at [e-mail].

[celest shadow]

Unfortunately, I do not think I can assist you with the missing item since only the customer service could help you regarding that, @icy sapphire. However, you could try emailing them instead:

[e-mail]

[vagrant onyx]

@manic kelp yes i understand
but the thing is
maybe they where a hacker in the team
and you did not know
that might cause use the ban

[manic kelp]

@vagrant onyx if this is the ban reason it should be a week not 10 years! why i got banned 10 years

[vagrant onyx]

( some get 10 years ban + tier rest to bronze v )
( and some other get 1 week ban + tier rest to bronze v ) @manic kelp

[celest shadow]

Referring back to the "Warrior's Event" issue you were facing, could you try accessing the website on a different network, @icy sapphire?

[icy sapphire]

@celest shadow thanks for responding. I will try to email them. But please keep an eye on the event glitch thingy

[icy sapphire]

Different network, you mean like moble data instead of wifi? Because if that is what you meant. I have tried several times in the matter of fact i am trying right now

[blazing saddle]

Thank you for reporting, we will keep an eye if we see any more reports about this, @icy sapphire.

[plucky rapids]

@blazing saddle they canno5 help me

[manic kelp]

@vagrant onyx if that was the reason, pubg should have mentioned " teaming up with hack "
but the message that pops is " violating system and rules " which means i'am using hack!

[vestal yew]

Can I know why you banned my account for three months?

[blazing saddle]

@plucky rapids Start a conversation with the ingame support and explain your problems.

[vestal yew]

@blazing saddle

[blazing saddle]

@vestal yew 3 months ban is given to users who have used cheats or have actively participated in playing with cheaters ( intentionally or not).

[celest shadow]

Ah okay, @icy sapphire. Well, Toroid will be taking in your issue and see if other users face the same. Thank you.

[plucky rapids]

This is the only problems available that they can help me with but i have another problem

[vagrant onyx]

@manic kelp yea some people got that with violating regulation
and there tier rest to bronze v
( they might be something else )
i advise you to file climb button and wait for a reply
you might not know 100% the reason of the ban

[manic kelp]

@vagrant onyx so if i'm legit! how can they unban me!

[blazing saddle]

@plucky rapids click on the chat icon on the top right side of the screen.

[vestal yew]

But I entered a random team and did not know that I have a cheater

[onyx cairn]

Notification:

An update will be available soon.
Thank you for understanding.```
Source: PUBG MOBILE beta ingame notification

[vestal yew]

@blazing saddle

[blazing saddle]

If you encountered cheaters in a random lobby, it will not affect your account in any negetive way, @vestal yew.

[onyx cairn]

Thanks, i hope it helps! 😊

[blazing saddle]

Thank you for the help! Much appreciated, @onyx cairn 💜

[plucky rapids]

This is the only issues

[vestal yew]

@blazing saddle
So can you find out why pubg banned my account because I never cheated on my account

[blazing saddle]

I already told you the reasons, @vestal yew. Stop bringing the same issues again and again.

[vestal yew]

@blazing saddle
I am asking if you can reduce or remove the ban from my account

[vast charm]

Pubg is finished lot of hackers in the game

[blazing saddle]

No, we do not have such power, kindly contact the ingame support, @vestal yew.

[storm flume]

Hello, @vast charm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[vestal yew]

@blazing saddle Can you teach me how to communicate with them?

[vast charm]

Nothing will happen how much report I do pubg cannot ban the vip hackers check the conquerors list 90 percent are hackers

[blazing saddle]

Click the File Claim button and wait for response, @vestal yew.

@vast charm Report cheaters ingame or to the ingame customer support. We do not deal with such reports. Take further discussions to #chat or #622098914660712472.

[vast charm]

@blazing saddle you cannot deal because you can't

[blazing saddle]

Yes, we do not work for tencent, @vast charm.

[vestal yew]

File claim

[vast charm]

@blazing saddle nice reason for self protection

[blazing saddle]

[glossy sable]

[plucky rapids]

@blazing saddle u can answer me

[blazing saddle]

I already did.

[plucky rapids]

@blazing saddle they can't help me.. 2 months and no one can help me solve it come on

[narrow night]

Lately I’ve seen mission on rp doesnt get completed when done.

[spring void]

Which missions specifically? @narrow night

[narrow night]

Did this 3 times , still not completed

[spring void]

Maybe when he died he was less than 30 m away, you shoukd try again @narrow night

[storm flume]

Hello, @narrow night!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Visual content can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[spring void]

Or you can report it too

[night cloak]

@narrow night Try doing it twice in one match only.

If you're knocking the person with a gun first and then killing them completely with a grenade, it won't count. Maybe try FPP Solo and do it with bots.

[serene condor]

does anyone here know how to contact an actually human at Tencent instead of their pre programmed in game support?

because my issue is not supported by the in game supports programming

[glossy sable]

Depends on your issue.

[serene condor]

their server

[spring void]

No, there Are no Tencent employees here @serene condor

[serene condor]

@spring void I know that.. I'm asking if anyone here knows someone that works for Tencent

[glossy sable]

That's not very specific. Can you elaborate?

[storm flume]

You can contact the customer service via the game settings, @serene condor. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[glossy sable]

@serene condor Can you elaborate on your issue?

[serene condor]

@glossy sable I'll try to keep it short.. I play NA server, soild 20ms ping wifi connection via internet.. but getting 2000ms lag

[glossy sable]

Lag issue it is, then.
For this you can refer to the pinned messages, you'll have to scroll down, quite far it's an old message.
There's a list of the possible troubleshooting and fixes you can use.

[serene condor]

pinned message? in which #?

[glossy sable]

Here.

A message from user Nyan Cat

[serene condor]

I just joined here so I'm not finding it

[storm flume]

Please refer to this channel's pinned messages for further information, @serene condor:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[ember pilot]

This hacker faster than the car killed me in classic match. Good job Tencent. I am deleting this shi11t game

[storm flume]

Hello, @ember pilot!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[spring void]

We don't ban hackers here

[crystal cosmos]

@storm flume

[ember pilot]

Playing fairly is the not fair while the hackers is everywhere where in every single match and the report button doesn’t do anything

[spring void]

@ember pilot it does, all hackers are getting banned dont worry

[ember pilot]

The play with new accounts they don’t care if the get banned

[blazing saddle]

It takes time for the system to review each report individually. Rest assured, eventually all cheaters get banned as long as you report them ingame, @ember pilot.

[night cloak]

Not all hackers brother.

There are so many players and inthe list of ban there are only 0.1% banned .in the leaderboard almost 80% are hacker

[serene condor]

ok.. I read the pinned message about lag, and everything it says I've done multiple times.. it's not my phone and it's not my internet. I have a partnership with my internet provider 1gbps wireless wifi connection speed with my Samsung Galaxy S8+ play multiple mobile battle royal games and pubgm is the only game I get a 5 second delay for everything and it all started last season

[spring void]

We dont ban hackers here, go report to ingame CS and stop cluttering support channele

[night cloak]

I am not here to report hackers bro.. chill ..i am just here to tell the rxact state of gamr right now..

Exact*

[spring void]

@night cloak we didnt ask for it, use #chat

[tropic tangle]

Why am i always getting matched to indo lobby??????

[ripe spade]

@serene condor 5 second delay sounds extreme and I still think it’s your internet. Have you tried going to a local Starbucks or switching WiFi to somewhere else? Or perhaps what part of NA do you live in? kind of obvious, but make sure you’re not going through with cross-server matchmaking

There’s not many other possible reasons for the lag especially if it’s ms lag and not FPS lag... I also play NA and did not have any issues with the new season

[leaden sonnet]

@glossy sable thanks for your assistance earlier, I figured I would let u know apparently PUBGM BETA was preparing for an update when I was trying to log in I am currently updating as we speak just wanted to drop by and let you know

[spring void]

And 5 second doesnt seem right

[glossy sable]

@leaden sonnet You're most welcome, and yes the Beta was confirmed to be in maintenance at that time, as you can see in the pinned messages.
Thank you for your message, good games!

[serene condor]

i live dead center NA
play multiple battle royal games

I'm a FPP solo NA player only
1gbps wireless wifi speeds
all of Neteast's games i play are 20ms ping at 200fps NA server
i play pubgm with the same exact setting
only pubgm shows 20ms at 200fps but i dont get 20ms

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[spring void]

@serene condor so what graphics are you using

[serene condor]

i always use recommended setting

[spring void]

Can you check and tell me what are they?

[serene condor]

i even still plat crossfire legends at 20ms with 200fps

ill screenshot it

[dense igloo]

I got my pubg id hack
Plz help

@bold siren

[spring void]

@dense igloo please contact ingame CS we cant help you

[bold siren]

@dense igloo :

https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984

[spring void]

@serene condor how much device ram do you have?

[lime aurora]

Sir my pubg I'd is hack please help

[spring void]

Refer to above message by giselle @lime aurora

[lime aurora]

My I'd ban for 10 year

Can you please unban my I'd sir

[narrow night]

@night cloak yep will do that !

[serene condor]

its a Samsung Galaxy S8+

[narrow night]

@spring void no , before i grenade i does enemeis head and check distance

[spring void]

@serene condor it is 4 gb ram, it isnt that much to get so high fps

[lime aurora]

Please help me my I'd hack by another person

[light trout]

@lime aurora Please contact the in-game customer service. We do not deal with the game accounts here. 😃

[lime aurora]

How can I do these

[lunar current]

Why there had been no beta announcement in server even the beta had got 3 0.15.0 updates already ?

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @lime aurora. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @lunar current.

[light trout]

Most probably the developers might update it a few more times and make several changes to it.

[onyx cairn]

check pinned message! @lunar current

[cold narwhal]

My phone is Redmi note 7 pro and it supports extreme fps but still it only have ultra ...please help guys

Can anybody help me please

[spring void]

@cold narwhal how are you sure it supports extreme? Also extreme is only available at smooth graphics

[cold narwhal]

@spring void it is not even available in smooth also

You check it out @spring void

[spring void]

@cold narwhal how much ram it has and how do you lnow extreme should be supported?

[cold narwhal]

4 gigs of ram ...Snapdragon 675 and adreno 600 series graphics ....vivo v15 with same specs it has extreme graphics

[spring void]

@cold narwhal there may be some minor differences, there are many devices with almost same specd but not same graphics

[cold narwhal]

But still can the devs do something

[spring void]

@gray merlin watch your language, and wait all hackers are getting banned

[cold narwhal]

@spring void can they ?!

[gray merlin]

U guys can spot the hackers easily !!! All the global leadboards are hacks only ! Instead of banning them why u act like u don’t see?

How is 25 KD possible ?

How is 30 KD possible ?

[spring void]

@cold narwhal they can

[storm flume]

Hello, @gray merlin!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions. Evidence can be uploaded to online hosting services, such as Imgur and YouTube, and sent as links.

[spring void]

Stop cluttering this channel

[gray merlin]

How the heck is 60 KD possible ? Can’t u see all that ?

Ban all those players with 60 KD where u guys act like u banning but just the small timers while the big whales are sitting in global top with bigger hacks ???? Man U guys suck

I’m sorry

I just hate to see my time go waste

[spring void]

You have been answered, all hackers are getting banned. Be patient @gray merlin

[gray merlin]

I’d rather go do some social welfare than play this unfair game

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[gray merlin]

Screw u u stupid bot @storm flume

Screw u too @spring void noob plays

I ve had enuf

I want my -100 rating

U guys are banning hackers ok ! But what about the tier damage the made for the fair players ? They killed me n I’m left with 10 matches behind with -100 in 2 matches

Who’s gonna giv that to me back

Respond @spring void

Respond @neon patio @harsh anchor

Yall eatin nachos n watching me type this

This isn’t BLUE HOLE GAME just a $#IT HOLE GAME

[merry sandal]

We're only voulantarily providing support to members here, @gray merlin. If you're here to just talk negatively about the game, we will be forced to take administrative action.

[misty horizon]

hii

[gray merlin]

U can’t do $#IT ABOUT THE HACKERS THAT KILL 80 other people in single game ! But u will take action against me for trying to expose them?

[ember pilot]

My KD and statistics fu cked up by these hackers . Pubg mobile deserves to be with a good gaming company not Tencent the worst ever

[gray merlin]

@merry sandal go take a dump cuz u useless

[glossy sable]

[gray merlin]

See the abouve video

[merry sandal]

It is true. We do no manage in-game account bans. Which is why we also cannot ban the cheaters. So repeating yourself here despite knowing that is futile. Hackers will be dealt with, in time. It is a lengthy process.

[gray merlin]

Wachu gonna do ? Warn the people that’s here seeking help?

[opaque raft]

Lol @ video

[merry sandal]

Now, if there is nothing else, please move to the discussion channels.