#questions | PUBG MOBILE | Page 601

craggy blade Sep 22, 2019, 2:28 PM

#

Am I guiding wrong? 🤔

brittle hollow Sep 22, 2019, 2:38 PM

#

I have a question at what rate do synergy with a player

glossy ore Sep 22, 2019, 2:39 PM

#

why is this happening

📎 Screenshot_20190922_163008_com.facebook.katana.jpg

craggy blade Sep 22, 2019, 2:39 PM

#

@brittle hollow You get 6 synergy by playing one match with a friend

glossy ore Sep 22, 2019, 2:40 PM

#

anyone can help?

brittle hollow Sep 22, 2019, 2:40 PM

#

How do you know when you synergy with a player

craggy blade Sep 22, 2019, 2:40 PM

#

@brittle hollow You can see it in Friend list

night cloak Sep 22, 2019, 2:42 PM

#

@craggy blade You get more if the player you're playing with is in your clan, or in your crew.

brittle hollow Sep 22, 2019, 2:42 PM

#

Is the hearts

📎 Screenshot_20190922-114134_PUBG_MOBILE.jpg

craggy blade Sep 22, 2019, 2:42 PM

#

@brittle hollow Yes

brittle hollow Sep 22, 2019, 2:42 PM

#

Ow ok

#

Thanks

craggy blade Sep 22, 2019, 2:43 PM

#

@brittle hollow you can get synergy by sending BP too.

brittle hollow Sep 22, 2019, 2:43 PM

#

Really

craggy blade Sep 22, 2019, 2:43 PM

#

Yes

lime lance Sep 22, 2019, 2:49 PM

#

My id ban

#

Need help

storm flumeBOT Sep 22, 2019, 2:51 PM

#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @lime lance. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Sep 22, 2019, 3:03 PM

#

^this guy shot me thru a wall, drove around the map to each player as if he knew the exact location of each individual player and killed each of them with 1-2 shots each then got back into his vehicle, that’s what I call skillz 😂 totally not a cheater

📎 image0.png

#

Alive 2 | Killed 25
Totally not a hacker 😂

storm flumeBOT Sep 22, 2019, 3:04 PM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

forest blade Sep 22, 2019, 3:06 PM

#

Unable to login to global server after logged in Vietnam server

#

📎 Screenshot_2019-09-22-20-31-10-320_com.tencent.ig.png

night cloak Sep 22, 2019, 3:08 PM

#

Because you can't play with Vietnam account on Global version, @forest blade.

light trout Sep 22, 2019, 3:13 PM

#

It's a governmental restriction. Go ask to the Vietnamese in-game Customer Support. Either create a new account on global or play on VN, be more careful next time so you won't make any mistakes. @forest blade

shrewd arrow Sep 22, 2019, 3:16 PM

#

Please pubg stop the hackers ASAP and plz check the Asia leaderboard many hackers are present in this list so please ban them

kindred panther Sep 22, 2019, 3:17 PM

#

Pls help me someone

storm flumeBOT Sep 22, 2019, 3:17 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @kindred panther. Remember to read through #481198147478224896 before asking questions in the support channels.

#

Hello, @shrewd arrow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

kindred panther Sep 22, 2019, 3:18 PM

#

Pls

#

Pls help me someone

#

@grizzled lark

fresh ocean Sep 22, 2019, 3:19 PM

#

What u need ?

kindred panther Sep 22, 2019, 3:19 PM

#

@fresh ocean pls help me sirr i want to switch my old pubg mobile lite acc to new phone

#

I linked this acc in guest acc

fresh ocean Sep 22, 2019, 3:20 PM

#

U can link it to twitter or facebook account and then use the account on new device

kindred panther Sep 22, 2019, 3:21 PM

#

Bro what i doo you have any other way pls bro tell me ?

grizzled lark Sep 22, 2019, 3:21 PM

#

You need to contact the customer support and ask if there are any possible ways of data recovery of your account, @kindred panther.

storm flumeBOT Sep 22, 2019, 3:21 PM

#

You can contact the customer service via the game settings, @kindred panther. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

grizzled lark Sep 22, 2019, 3:21 PM

#

And please use English.

kindred panther Sep 22, 2019, 3:22 PM

#

English hi toh kharab hai yaar

grizzled lark Sep 22, 2019, 3:23 PM

#

In-game ke settings me jaa kar unko contact karo, @kindred panther. But unko reply dene me thoda time lagega, but wohi ek raasta hai.

kindred panther Sep 22, 2019, 3:23 PM

#

Okk i will try

#

Thanks for this suggestion bro

storm flumeBOT Sep 22, 2019, 3:27 PM

#

Hello, @stray herald!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

stray herald Sep 22, 2019, 3:27 PM

#

How many times we have to report whole server reports these guys

grizzled lark Sep 22, 2019, 3:30 PM

#

We cannot do anything about them here, @stray herald.

outer lynx Sep 22, 2019, 3:31 PM

#

my brother has issues with pubg pc and lite
his pc is banned
what can we do?

stray herald Sep 22, 2019, 3:31 PM

#

Its so annoying every single game we face these ppl

olive relic Sep 22, 2019, 3:31 PM

#

Season 9 is the last season for pubg

stray herald Sep 22, 2019, 3:32 PM

#

Even cant finish the season with that much ppl

grizzled lark Sep 22, 2019, 3:33 PM

#

This is the support for PUBG Mobile related queries, @outer lynx.

outer lynx Sep 22, 2019, 3:33 PM

#

oh sorry

grizzled lark Sep 22, 2019, 3:33 PM

#

As I said, @stray herald & @olive relic, complaining here about them won't get them banned.

olive relic Sep 22, 2019, 3:36 PM

#

I know they won’t get banned but The game is over everyone is selling his account

stray herald Sep 22, 2019, 3:38 PM

#

So we should leave the game for ever with these cheaters

fallen adder Sep 22, 2019, 3:46 PM

#

How can I fix it?

📎 Screenshot_20190922-213835.png

#

Please help me

spring void Sep 22, 2019, 3:46 PM

#

@fallen adder it states the solution itself. Update your game

tribal oyster Sep 22, 2019, 3:47 PM

#

anyway to get rid of this

📎 Screenshot_20190922-211548.jpg

fallen adder Sep 22, 2019, 3:47 PM

#

But how

spring void Sep 22, 2019, 3:47 PM

#

@fallen adder from your app store

fallen adder Sep 22, 2019, 3:47 PM

#

It is not updating

#

There is not any update here

spring void Sep 22, 2019, 3:47 PM

#

@fallen adder can you send a screenshot of your store showing the version you have downloaded

fallen adder Sep 22, 2019, 3:48 PM

#

OK wait

rigid mauve Sep 22, 2019, 3:48 PM

#

You guys need to delet the game then download again and done

#

It worked for me

fallen adder Sep 22, 2019, 3:48 PM

#

📎 Screenshot_20190922-214825.png

#

Se that

craggy blade Sep 22, 2019, 3:49 PM

#

@fallen adder Update from in-game.

fallen adder Sep 22, 2019, 3:50 PM

#

But it is not updating

rigid mauve Sep 22, 2019, 3:50 PM

#

Delet then install

midnight valve Sep 22, 2019, 3:50 PM

#

I was saving money to buy an IPhone xr but IPhone 11 just announced and releasing on 27 sep so I think to wait for it and I just saw a gameplay iPhone 11 only support hdr+Ultra settings why?

rigid mauve Sep 22, 2019, 3:50 PM

#

My iPad work

#

I upgraded 1 min ago

midnight valve Sep 22, 2019, 3:50 PM

#

@spring void please answer

spring void Sep 22, 2019, 3:52 PM

#

@fallen adder reinstall the game that would work

#

i beleive that the game isnt optimised for it yet, once it is higher graphics will be available @midnight valve

midnight valve Sep 22, 2019, 3:55 PM

#

Answer my question to please @spring void

#

Oh nvm

median hazel Sep 22, 2019, 4:08 PM

#

Is anything wrong with facebook linking.....I cant login with facebook.....teitter works fine

spring void Sep 22, 2019, 4:08 PM

#

What happens when you use facebook? @median hazel

median hazel Sep 22, 2019, 4:09 PM

#

it says, application unavailable

spring void Sep 22, 2019, 4:10 PM

#

@median hazel can you please send a screenshot?

median hazel Sep 22, 2019, 4:10 PM

#

tried on 3-4 phones

#

📎 JPEG_20190922_214148.jpg

spring void Sep 22, 2019, 4:12 PM

#

@median hazel thats a problem with the account then, did your revoke access to it or disable it?

median hazel Sep 22, 2019, 4:12 PM

#

I am trying to make a new account

spring void Sep 22, 2019, 4:13 PM

#

@feral knoll do what is says login your Google account into playstore first

blazing saddle Sep 22, 2019, 4:13 PM

#

What is your logging method, @feral knoll?

spring void Sep 22, 2019, 4:14 PM

#

@median hazel use something else,it seems like your facebook was already logged in an account and access was revoked

blazing saddle Sep 22, 2019, 4:16 PM

#

Have you removed the account if from the Play Games or your device?
Can you check if Auto - Sync option is enabled in device account settings.

final trout Sep 22, 2019, 4:16 PM

#

Any mod or administrator available???

spring void Sep 22, 2019, 4:17 PM

#

@final trout hello! Please mention your issue here mods will help you

jaunty cloud Sep 22, 2019, 4:18 PM

#

Heeey i need support please

storm flumeBOT Sep 22, 2019, 4:18 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @jaunty cloud. Remember to read through #481198147478224896 before asking questions in the support channels.

jaunty cloud Sep 22, 2019, 4:19 PM

#

My rankis frezzen in region ranking !!
Iam need to be top 84 but its writing not ranked why😭

blazing saddle Sep 22, 2019, 4:19 PM

#

Can you check if Pubg Mobile has access enabled in the google account settings, @feral knoll?

📎 Screenshot_20190922-191829__01.jpg

jaunty cloud Sep 22, 2019, 4:19 PM

#

Please help

final trout Sep 22, 2019, 4:19 PM

#

Issue Description

Issue: Can't ignore OR invite a player in my Clan request list
Whenever i try to ignore or invite it shows action not allowed.
I'm the leader of the clan still i can't do that even i told my clan's co-leader still same they also can't ignore this request.
Please help
Player ID: 512548346
@spring void @spring void

jaunty cloud Sep 22, 2019, 4:21 PM

#

@proven scaffold who told you iam using hack??

blazing saddle Sep 22, 2019, 4:23 PM

#

Is your account logged in to Play store, @feral knoll?
Do you have any other accounts logged in?

spring void Sep 22, 2019, 4:24 PM

#

@jaunty cloud is your rank frozen? If so did you get temporary suspensions?

final trout Sep 22, 2019, 4:25 PM

#

@grizzled lark
... Can you help mod

spring void Sep 22, 2019, 4:25 PM

#

@final trout thats weird can you try making someone else coleader and ask them

final trout Sep 22, 2019, 4:25 PM

#

@spring void already did bro nothing happened

spring void Sep 22, 2019, 4:26 PM

#

Make a new co-leader, is the issue still same? @final trout

blazing saddle Sep 22, 2019, 4:26 PM

#

Is it possible that you temporarily logout of the other accounts, @feral knoll?

final trout Sep 22, 2019, 4:26 PM

#

@spring void yes even i change the leader problem still there

grizzled lark Sep 22, 2019, 4:26 PM

#

You sure your clan isn't full, @final trout?

final trout Sep 22, 2019, 4:27 PM

#

@grizzled lark no there are like 5 to 6 space empty

#

??

grizzled lark Sep 22, 2019, 4:31 PM

#

You need to contact customer support, @final trout, I don't see any reason or a solution for that yet.

final trout Sep 22, 2019, 4:32 PM

#

@grizzled lark bro I've already talk to them in game chat they told to repair and the issue still not solved.
Even i re-set my device bt it's still there

grizzled lark Sep 22, 2019, 4:33 PM

#

Can you provide a screenshot of Manage Clan option in Clan settings → Information, @final trout?

agile hearth Sep 22, 2019, 4:38 PM

#

Huge framedrops in my pocofone.

#

Some one else having framedrops?

spring void Sep 22, 2019, 4:40 PM

#

@agile hearth how much ram do you have?

agile hearth Sep 22, 2019, 4:40 PM

#

6 GB

eternal axle Sep 22, 2019, 4:40 PM

#

Can anyone unban my pubg account

spring void Sep 22, 2019, 4:41 PM

#

@eternal axle no specially not here

iron ridge Sep 22, 2019, 4:41 PM

#

I can't play PubgM do to service/signal errors n server errors....

grizzled lark Sep 22, 2019, 4:42 PM

#

Do you get freeze frame or just it happens in the middle of the game, @agile hearth?

iron ridge Sep 22, 2019, 4:43 PM

#

📎 Screenshot_2019-09-21-20-14-36.png

grizzled lark Sep 22, 2019, 4:44 PM

#

Have you tried using a different connection, @iron ridge?

agile hearth Sep 22, 2019, 4:44 PM

#

One of my friend with one plus 7 also reported having this issue so.

iron ridge Sep 22, 2019, 4:44 PM

#

📎 Screenshot_2019-09-20-16-57-01.png

#

@grizzled lark the only connection I have is my Mobile Data Network. No wifi around here.

agile hearth Sep 22, 2019, 4:45 PM

#

If high end processors can't handle this game flawlessly then how?.

grizzled lark Sep 22, 2019, 4:45 PM

#

Yes, it happens, @agile hearth, it's because server issues, whenever there are many players playing at the same time the server get those issues, it mostly happens on weekends.

#

Can you get a hotspot from another device and try again, @iron ridge?

boreal pollen Sep 22, 2019, 4:47 PM

#

Hey guys crew challange points are stuck ... We have 6420 points since 3 games today so please any help?

iron ridge Sep 22, 2019, 4:48 PM

#

@grizzled lark Don't have a friend nor another device nearby to use.

boreal pollen Sep 22, 2019, 4:49 PM

#

@grizzled lark can you help?

spring void Sep 22, 2019, 4:49 PM

#

@boreal pollen points are only counted for best 8 games

boreal pollen Sep 22, 2019, 4:49 PM

#

@spring void you mean only the best 8 games will be counted?

iron ridge Sep 22, 2019, 4:50 PM

#

@grizzled lark hey thanks for trying to help though dude.

spring void Sep 22, 2019, 4:50 PM

#

@iron ridge does that fix after few second? It does for me

boreal pollen Sep 22, 2019, 4:50 PM

#

Like we had a game with 14 kills it didnt add any points

spring void Sep 22, 2019, 4:50 PM

#

@boreal pollen yes only best 8

grizzled lark Sep 22, 2019, 4:50 PM

#

I have a temporary solution if you are still having that problem, @iron ridge.

iron ridge Sep 22, 2019, 4:51 PM

#

@spring void no nothing is working. I've even uninstalled and reset everything. Hell I even deleted my WoT since it wouldn't finish it's update.

#

@grizzled lark what's you got dude? If I can't immediately try it ill write it down for later on.

grizzled lark Sep 22, 2019, 4:52 PM

#

Can we continue in dms, @iron ridge?

storm flumeBOT Sep 22, 2019, 4:52 PM

#

As a general rule, we do not actively moderate the voice channels, @hearty stone. Please use the built-in mute functionality for users that are disturbing. However, if you believe that someone is partaking to severe actions that violate the voice channel #613267301243944960, do not hesitate to use #discord or send a private message to any available moderator or administrator, preferably with evidence. Appropriate moderating measures will be applied upon the staff's discretion.

iron ridge Sep 22, 2019, 4:54 PM

#

@grizzled lark agreeable

raw bolt Sep 22, 2019, 4:58 PM

#

pubg player needed

storm flumeBOT Sep 22, 2019, 4:58 PM

#

Use #activities to find other PUBG MOBILE players, @raw bolt.

boreal pollen Sep 22, 2019, 5:00 PM

#

@spring void may i ask now they choice my best games ? Or when all the games are gone they will choose?

glossy sable Sep 22, 2019, 5:00 PM

#

What

boreal pollen Sep 22, 2019, 5:05 PM

#

@glossy sable crew challange choice my best 8 games or they will choose them when all the games are done

glossy sable Sep 22, 2019, 5:06 PM

#

The latter.

storm flumeBOT Sep 22, 2019, 5:17 PM

#

dynoSuccess ROGUE╮#5675 was muted | Attempting to sell hacks even after warning.

night cloak Sep 22, 2019, 5:26 PM

#

Can I get banned for using that app called bigfoot?

tawdry basin Sep 22, 2019, 5:27 PM

#

@neon patio @lime juniper the game is almost die. Pubg, sorry BUG G can stop to using VPN tricks and banned players those who using GFX Tool just because they can't play with their low end device. In every update it brings new bugs and glitches but it can't ban those cheaters. We all face hackers most of all the sessions but specially in the current session the leaderboard is fu*ked up. If you have enough time then overlook at Asia server's leaderboard. Ranking > then please take a look on the kill ranking ( solo/duo/squad ). In kill ranking top 100 players are all cheater. Nice work BUG G . Hope to die soon.

lime juniper Sep 22, 2019, 5:28 PM

#

We are not developers. Please send your cheating concerns to the customer service. Have a beautiful day.

steady dome Sep 22, 2019, 5:30 PM

#

Ok I really need help no the bustard use my uc and unfriend all my people and just now got me kill in the beginning of the game

#

I have tried to revoke them Thur the customer service crap it was not helpful at I need someone to do something that can really help!!!

brave tide Sep 22, 2019, 5:38 PM

#

Help please , i need to know how to unbind my pubg account from facebook

#

@lime juniper @neon patio

lime juniper Sep 22, 2019, 5:40 PM

#

It is not possible.

azure wolf Sep 22, 2019, 5:44 PM

#

Ya you are not developers but atleast add hacker section in discord section because there will be a time when all players will be hacker like in crew challenge.

light trout Sep 22, 2019, 5:47 PM

#

@azure wolf reporting the cheaters in the game is more reliable since it is a lot easy for the developers to gather the required data to ban them and improve the anti-cheat system

blazing saddle Sep 22, 2019, 5:47 PM

#

Hello, @azure wolf
We do not deal with hacker reports on this server. You can contact the ingame support or make use of the ingame Report button.
Thank you.

dense ridge Sep 22, 2019, 5:48 PM

#

The game is stuck at this everytime I play tdm

📎 Screenshot_20190922-204432_PUBG_MOBILE.jpg

#

Any known solution

#

It rarely work btw

night cloak Sep 22, 2019, 5:49 PM

#

i need help!

dense ridge Sep 22, 2019, 5:49 PM

#

@light trout

night cloak Sep 22, 2019, 5:50 PM

#

my facebook account is disabled

#

and the game was connected to it

#

only the facebook was

#

anybody help me please what should i do?

light trout Sep 22, 2019, 5:51 PM

#

@steady dome Try this way, it might help 😃

📎 image0.jpg

steady dome Sep 22, 2019, 5:52 PM

#

Ok I'll try it --_--

light trout Sep 22, 2019, 5:53 PM

#

@night cloak how about you contact the Facebook's customer service team and get your Facebook account enabled?

night cloak Sep 22, 2019, 5:53 PM

#

it has been disabled completly

dense ridge Sep 22, 2019, 5:53 PM

#

Hello? My issue can somebody help?

night cloak Sep 22, 2019, 5:54 PM

#

and the facebook didn't gave me any reason actually?

light trout Sep 22, 2019, 5:55 PM

#

@dense ridge Have you tried repairing your game client?

dense ridge Sep 22, 2019, 5:55 PM

#

Yes

#

I have this issue even before the 0.14.5 update

light trout Sep 22, 2019, 5:56 PM

#

What about re-installing?

dense ridge Sep 22, 2019, 5:56 PM

#

Didn't do that

night cloak Sep 22, 2019, 5:56 PM

#

@light trout are there another way may be to connect my game to my game center account?

dense ridge Sep 22, 2019, 5:57 PM

#

But I'm low on data limit is that a guaranteed solution? @light trout

light trout Sep 22, 2019, 5:58 PM

#

@night cloak Try to get your account back by contacting Facebook. Or you can contact customer service in game and explain your issue to them. Then provide the details they asked to get your account back. i.e Account registration date, Proof that you are owner of it .

night cloak Sep 22, 2019, 5:58 PM

#

Thank you for helping :)

brave tide Sep 22, 2019, 5:59 PM

#

@light trout please i know why i dont have that option to add Twitter or game center only fb:(

📎 image0.png

#

Can*

languid fable Sep 22, 2019, 6:00 PM

#

i'm suddenly got 3 months ban without doing anything and there's no way to get support

maiden trout Sep 22, 2019, 6:02 PM

#

All bans are for a reason, you were banned for something, you will have to wait for the ban to be over @languid fable

light trout Sep 22, 2019, 6:03 PM

#

@feral knoll Follow these fixes if you are facing System error occured or Network Error:
• Repair the client while on the login screen.
• Clear cache & data in app settings.
• Switch networks.
• If none of this works reinstall the game.

maiden trout Sep 22, 2019, 6:03 PM

#

Also if reinstalling doesnt work report it in #555492558428700682

languid fable Sep 22, 2019, 6:04 PM

#

@maiden trout not all ban for a reason i know many guys breaking rules and i'm not one of them

#

i had 1 kill in last game i got banned

maiden trout Sep 22, 2019, 6:04 PM

#

Actually all bans are for a reason what does you ban message say? @languid fable

languid fable Sep 22, 2019, 6:05 PM

#

@maiden trout are u supporter here?

maiden trout Sep 22, 2019, 6:06 PM

#

I help out in support every now and then so technically yes, what does the ban message say @languid fable

languid fable Sep 22, 2019, 6:07 PM

#

@maiden trout violating regulation

maiden trout Sep 22, 2019, 6:07 PM

#

Then that's why

languid fable Sep 22, 2019, 6:07 PM

#

WOW

#

now i feel good for the supporting way

cunning birch Sep 22, 2019, 6:13 PM

#

Can u fix the crew challenge?

#

Leaderboard is broken

maiden trout Sep 22, 2019, 6:14 PM

#

That's up to the devs, we cant so anything here

cunning birch Sep 22, 2019, 6:15 PM

#

If u r a supporter here .. u can contact them then !

maiden trout Sep 22, 2019, 6:18 PM

#

You dont understand what supporter means, it means we help with what we can @cunning birch

golden finch Sep 22, 2019, 6:19 PM

#

I have alot of videos for cheaters and i want to report them, how?

maiden trout Sep 22, 2019, 6:19 PM

#

Report them in game @golden finch

golden finch Sep 22, 2019, 6:21 PM

#

pubg page on Facebook posted another way to report if you had a videos but i didn't find this post!

final trout Sep 22, 2019, 6:22 PM

#

@grizzled lark

📎 Screenshot_20190922_235050_com.tencent.ig.jpg

junior plover Sep 22, 2019, 6:22 PM

#

@brave tide you was playing with android before?

brave tide Sep 22, 2019, 6:23 PM

#

@junior plover yes and I changed to ios

junior plover Sep 22, 2019, 6:24 PM

#

@brave tide so this is the reason.

frail matrix Sep 22, 2019, 6:24 PM

#

Has anyone faced teleportation glitch

grizzled lark Sep 22, 2019, 6:24 PM

#

I couldn't find anything that is wrong, @final trout. You need to contact support and explain whatever happened.

frail matrix Sep 22, 2019, 6:24 PM

#

Even if you ping is 20 you teleport

#

I'm not able to play because of these

fringe olive Sep 22, 2019, 6:27 PM

#

Hello, I want to report a hacker, I have video proofs how can I report him? @neon patio @Moderators

storm flumeBOT Sep 22, 2019, 6:27 PM

#

Hello, @fringe olive!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

short moat Sep 22, 2019, 6:28 PM

#

Hello please help

#

Hello Please help My account was hacked. Game was changed when I got ownership of the account and the date of purchase

storm flumeBOT Sep 22, 2019, 6:31 PM

#

Please refer to this channel's pinned messages for further information, @short moat:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

short moat Sep 22, 2019, 6:34 PM

#

Hello Please help My account was hacked. Game was changed when I got ownership of the account and the date of purchase

#

Hello Please help My account was hacked. Game was changed when I got ownership of the account and the date of purchase

night cloak Sep 22, 2019, 6:42 PM

#

@short moat What do you mean by game was changed?

#

Every game keeps telling me this, I can’t fix it!

📎 image0.png

#

@night cloak You can't fix without changing your internet source/package.

#

What does that mean? Can you be more specific.

#

@night cloak If you're on mobile data, try to switch to a WiFi or the opposite.

opaque mist Sep 22, 2019, 6:48 PM

#

Rip

night cloak Sep 22, 2019, 6:49 PM

#

guys help!!!

#

@light trout my account is hacked and disabled my facebook what is problem?

#

@night cloak Do you have another account linked?

#

no actually

#

but i wanted to make a live with Omlet arcade app

#

and suddenly get out from the game 2-3 time

#

after trying to join☹☹

small olive Sep 22, 2019, 6:53 PM

#

📎 Screenshot_20190922-205203__01.jpg

#

📎 Screenshot_20190922-205310.jpg

night cloak Sep 22, 2019, 6:54 PM

#

@night cloak You can try contacting Facebook support, if they can help - you're good to go.

#

@small olive Aloha! How can I help you?

small olive Sep 22, 2019, 6:54 PM

#

Its for @short moat

night cloak Sep 22, 2019, 6:55 PM

#

@night cloak actually the did not give me any reason it is completly disabled. I wonder if the Omlet arcade app can do this?

small olive Sep 22, 2019, 6:55 PM

#

NotTalkToHand had the same problem .....

night cloak Sep 22, 2019, 6:55 PM

#

Any way you guys can lower his merit so he can't play squads

📎 video0_5.mov

#

@night cloak Omlet Arcade can only access your public profile. You mistakenly shared those information, manually.

viscid haven Sep 22, 2019, 6:56 PM

#

hi

#

Who can i seek to delete my account

night cloak Sep 22, 2019, 6:57 PM

#

@night cloak Don't play with random, they are like that anyway.

viscid haven Sep 22, 2019, 6:57 PM

#

dont tell me contach service

night cloak Sep 22, 2019, 6:57 PM

#

@viscid haven You can only delete accounts in Europe region.

short moat Sep 22, 2019, 6:57 PM

#

📎 Screenshot_20190922-215710.jpg

viscid haven Sep 22, 2019, 6:57 PM

#

what why

night cloak Sep 22, 2019, 6:57 PM

#

He's not a random my friends invited him. I don't think he did that on purpose, he's just braindead

#

so the omlet arcade app it could be may be the reason?
@night cloak

viscid haven Sep 22, 2019, 6:58 PM

#

@night cloak that is so unfiar

night cloak Sep 22, 2019, 6:58 PM

#

@viscid haven Delete account isn't possible but GDPR country citizens can because of EEA law and regulations.

short moat Sep 22, 2019, 6:58 PM

#

I have a problem I can not enter a lesson beautiful account has been hacked and changed the secret

night cloak Sep 22, 2019, 6:59 PM

#

@night cloak Read my previous message.

viscid haven Sep 22, 2019, 6:59 PM

#

@silk leaf is there any that i could use my old name in my new account?
Cause I cannot delete my old account and use the old name

night cloak Sep 22, 2019, 6:59 PM

#

@short moat Please contact with your social media customer support.

#

@viscid haven It's not possible, once it is taken - it's gone, no matter if you changed it.

viscid haven Sep 22, 2019, 7:00 PM

#

oh great shxt

short moat Sep 22, 2019, 7:01 PM

#

I hope I don't know

viscid haven Sep 22, 2019, 7:01 PM

#

vector

hybrid lodge Sep 22, 2019, 7:23 PM

#

In gyro my aim will automatically move to the direction of upward . I've repair, reinstalled and factory reset my phone so I don't think it's my phone problem. Does anybody have the same problem and how do I fix this?

warped thorn Sep 22, 2019, 7:28 PM

#

The land on top of any building in pochinki rp mission is stuck at 2 even though I've done it at least 9 times already

teal cradle Sep 22, 2019, 7:32 PM

#

📎 Screenshot_20190922-222848.png

#

he is a hacker he jumped 100meters up and killed me

night cloak Sep 22, 2019, 7:33 PM

#

how could i contact the PUBG MOBILE'S CUSTOMER i really need help and the bot in the game did never help me

teal cradle Sep 22, 2019, 7:33 PM

#

i play in mobile i reported him can you guys report him too please

#

📎 Screenshot_20190914-201434.png

#

and this hacker too

night cloak Sep 22, 2019, 7:34 PM

#

@night cloak

storm flumeBOT Sep 22, 2019, 7:35 PM

#

Hello, @teal cradle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

teal cradle Sep 22, 2019, 7:36 PM

#

i reported ingame but you guys help me too please

night cloak Sep 22, 2019, 7:39 PM

#

Why don't you stop hacking?

#

@vestal bronze here.

cosmic gazelle Sep 22, 2019, 7:41 PM

#

Ipad players shouldn't be mmatched with mobile players, put them sideways like Emulators.

steady dome Sep 22, 2019, 7:43 PM

#

Ok the dude just unfriend all 32 of my friend again how do I just revoke all accounts for a not one

vestal bronze Sep 22, 2019, 7:44 PM

#

Hey there people, new here cause my YouTube & google attempts are coming up dry for specific guides, etc. So I have some questions hoping for links, channels, or just straight up advice.

scenic pumice Sep 22, 2019, 7:47 PM

#

@cosmic gazelle I agree too.

night cloak Sep 22, 2019, 7:51 PM

#

@cosmic gazelle Also separate 4inch device owners from 6 inch.

#

Separate SD845+ users from SD400.

#

And kill the game.

steady dome Sep 22, 2019, 7:52 PM

#

May someone just revoke all social media account from my PUBG account please I need to sleep please

cosmic gazelle Sep 22, 2019, 7:52 PM

#

Game is already dead by the hackers

night cloak Sep 22, 2019, 7:52 PM

#

@steady dome You can do that from social media settings.

#

@cosmic gazelle Hey, we cannot do anything here in discord about the issue. You have to contact customer support in game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

cosmic gazelle Sep 22, 2019, 7:53 PM

#

Oh you removed my text..too afraid to be insulted .. then delete your 4 ince 6 inch msg too if you deleted mine

steady dome Sep 22, 2019, 7:54 PM

#

If I could I would I can't do to the fact that he linked his account with my PUBG account my Facebook is in deable I can't get it back because they're stalling

covert hound Sep 22, 2019, 7:54 PM

#

Imagine thinking everyone that kills you is a hacker when you’re actually just bad stop crying and get good

steady dome Sep 22, 2019, 7:54 PM

#

I did contact customer service they didn't do anything at all not that dressy froze that just stop there just stuck there

night cloak Sep 22, 2019, 7:55 PM

#

how could i contact the PUBG MOBILE'S CUSTOMER i really need help and the bot in the game did never help me??????

covert hound Sep 22, 2019, 7:55 PM

#

Lol conq means nothing

#

You’re really good at hiding until final circle gg

night cloak Sep 22, 2019, 7:56 PM

#

@steady dome If you ask support to revoke access you might get a reply within 72 hours and follow along. But it's gonna take some time.

storm flumeBOT Sep 22, 2019, 7:56 PM

#

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

vestal bronze Sep 22, 2019, 7:56 PM

#

Currently for channels I have bushka & wacky jacky for tactical stuff but today I’m looking for info on tasks when soloing or group achievement tackling, skin/crate hunting so here we go:

-ACHIEVEMENTS: currently got 2205 pts, aiming for titles & rewards. Grinding classic seems like less kills per hour(highest diamond 1 so I’m not horrible) and thought maybe arcade to bang out non classic achievements.

-SKINS/CRATES: now this one is tricky cause I do not want a ban, the internet suggests VPN to access crates & silver redeem alternatives(unsure if legal, if it is more cool skins would rule). Other things suggest use an international APK...this sounds really sketchy for many reasons but if legal to use an official one for crates n skins then bonus to the collection.

-SILVER: regarding future purchase of awesome skins, I’m mostly F2P...except prime & RP. So small UC pool. Heard clan shirts are good silver but most videos & articles aren’t in English n wanna maximize my silver wallet legally.

covert hound Sep 22, 2019, 7:59 PM

#

Quickest way to complete a lot of achievements is arcades @vestal bronze

vestal bronze Sep 22, 2019, 7:59 PM

#

Me? NA(I select others if I wanna kill bots) but I think I’m global server? redeem shop has the gold plated SCAR-L

night cloak Sep 22, 2019, 7:59 PM

#

@vestal bronze Aloha! How can I help you?

covert hound Sep 22, 2019, 7:59 PM

#

For silver just save up bp and trash the duplicates from bp crates it will add up

glossy sable Sep 22, 2019, 8:00 PM

#

@vestal bronze -Achievements: I don't understand what's your question there

Skins/Crates: Yes, we do not recommend using VPN. Again, I don't understand what's your question there.
Silver: You can dismantle anything you have in double.

covert hound Sep 22, 2019, 8:00 PM

#

There’s no real guide for the stuff you’re asking, you just gotta play that’s the only way to get stuff there’s no real fast way

glossy sable Sep 22, 2019, 8:02 PM

#

And you can buy Silver with BP from the BP section of the shop btw

vestal bronze Sep 22, 2019, 8:02 PM

#

Well question was is it allowed to get skins but not use VPN for gameplay cause international skins look amazing but I don’t want a ban cause that would suck. Our skins are kinda dull :/

covert hound Sep 22, 2019, 8:02 PM

#

Just use vpn but don’t enter a game while using vpn use it for shop only

glossy sable Sep 22, 2019, 8:03 PM

#

No, it won't work, and VPN usage is strongly unrecommended.

covert hound Sep 22, 2019, 8:03 PM

#

Don’t turn it on or off while game is open or running in background

warped thorn Sep 22, 2019, 8:03 PM

#

The land on top of any building in pochinki RP mission is stuck at 2 even though I've done it at least 9 times already

glossy sable Sep 22, 2019, 8:03 PM

#

@covert hound Please quit interfering with staff, thanks.

covert hound Sep 22, 2019, 8:03 PM

#

Learn English you pleb

warped thorn Sep 22, 2019, 8:03 PM

#

Help

covert hound Sep 22, 2019, 8:04 PM

#

Unrecommend isn’t a word, you aren’t much help

#

I’m giving him advice to get the skins he wants

#

So stop interfering someone who will actually help

glossy sable Sep 22, 2019, 8:05 PM

#

So, I was saying.

#

@vestal bronze You can get all the "international" skins in the crates, no need to use VPN for that.
Using VPN is risky and we strongly do not recommend using it.

About Achievements, I don't understand what exactly is your issue there.

vestal bronze Sep 22, 2019, 8:14 PM

#

I haven’t seen any of the skins videos show of their crates/redeem store, they look fairly different options wise(UK flag awm, orange AKM, green ump etc)

As for the achievements, no issue just was looking around for videos/guides on a META vs. Just doing them randomly depending on the task. All the guides I read were just saying what’s needed to complete...the game already tells me what. Get kills, hard/god mode playing for the glorious ones. The hard one is skin set collecting(access to more skins I could spend the silver on plus they are neat for the collection as well)

#

Trying to keep my play productive 😅

night cloak Sep 22, 2019, 8:21 PM

#

in iOS 13 allow to connect ps4 control and play?

#

So I changed my PFP on Facebook so that I can use it on PUBG but the problem is that it seems to not be loading in, I tried logging out and signing back in but it doesn’t seem to work.

#

in iOS 13 allow to connect ps4 control and play?

#

Try it yourself.

opaque mist Sep 22, 2019, 8:27 PM

#

@night cloak i wouldn't that isusing a 3rd party software

whole basin Sep 22, 2019, 8:28 PM

#

📎 Screenshot_2019-09-23-01-57-35-96.png 📎 Screenshot_2019-09-23-01-57-27-40.png 📎 Screenshot_2019-09-23-01-57-20-21.png

#

WTF?? PUBG will be dead

opaque mist Sep 22, 2019, 8:28 PM

#

@whole basin report in game

vestal bronze Sep 22, 2019, 8:29 PM

#

Also regarding BP->crates/silver. Is the maximum BP per day really 5000? The 25 silver alone cost 5000 & soldier crates increase in price.

night cloak Sep 22, 2019, 8:30 PM

#

So nobody is going to answer my question?

whole basin Sep 22, 2019, 8:30 PM

#

They are not getting ban ...they are in conqueror league? I reported but ..nothing happens

night cloak Sep 22, 2019, 8:30 PM

#

So I changed my PFP on Facebook so that I can use it on PUBG but the problem is that it seems to not be loading in, I tried logging out and signing back in but it doesn’t seem to work.

opaque mist Sep 22, 2019, 8:30 PM

#

@night cloak it takes a while

#

@night cloak by tomorrow try unloging and relogin in again

whole basin Sep 22, 2019, 8:31 PM

#

50% players in erangle map are hackers. In every game i killed by hackers back to back 20 games

opaque mist Sep 22, 2019, 8:31 PM

#

@whole basin send those photos to customor support in game

scenic pumice Sep 22, 2019, 8:33 PM

#

@night cloak Hey sometimes It takes time to sync, like a day. It differs tho

#

I'm sorry for the delay (just noticed someone replied to it )

vestal bronze Sep 22, 2019, 8:42 PM

#

@night cloak would love to hear your thoughts on what I said 🙃

night cloak Sep 22, 2019, 8:43 PM

#

@vestal bronze Need any help?

deft mesa Sep 22, 2019, 8:43 PM

#

Pubg needs to do something about hackers

blazing saddle Sep 22, 2019, 8:44 PM

#

You can take hacker related issues to the ingame support, @deft mesa.
We do not deal with such issues here.

deft mesa Sep 22, 2019, 8:48 PM

#

I cannot report them in the game and they even don't provide an email to submit our report.

vestal bronze Sep 22, 2019, 8:49 PM

#

@night cloak mostly looking for legal ways to connect to other servers shops/crates cause most of the internet’s suggestions look sketchy & I don’t wanna get banned but I want cool skins not available in NA.

#

Last thing I need is to screw my account.

night cloak Sep 22, 2019, 8:50 PM

#

@vestal bronze There is a reason some items are not available to everyone and it is not recommended for you to buy as well.

#

If there was any way, developers would never make country restricted items. Country restricted items are based on various regional events.

weary eagle Sep 22, 2019, 8:53 PM

#

@night cloak give it some time it’ll upload happens to me

vestal bronze Sep 22, 2019, 8:53 PM

#

Oh, ok. Thank you.

night cloak Sep 22, 2019, 9:22 PM

#

Hello, I would lie to ask where could I get account help? Somebody stole my facebook and changed the information of my facebook then he linked my account to gamecenter, I managed to recover my facebook account sucessfully but the person who stole it keeps on logging in from game center therefore i cannot play the game how can i remove this thief who linked gamecenter to my account? thanks. @neon patio

opaque mist Sep 22, 2019, 9:24 PM

#

@night cloak try to recover ur game center account there is no way to unlink a account

night cloak Sep 22, 2019, 9:25 PM

#

Its not my gamecenter account i only know the email of it

#

@night cloak What you're gonna do is login to game, open settings and contact customer support. And tell them to "revoke access of the Game center account." Make sure not to write something else to avoid delays. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

And attached is an example of how you can bypass the annoying bot.

📎 image0.jpg

#

Thanks @night cloak

#

How do i level up victor

blazing saddle Sep 22, 2019, 9:50 PM

#

By playing and completing Classic/Arcade/Evo Grounds matches, @night cloak.

night cloak Sep 22, 2019, 9:51 PM

#

Tdm aswel?

#

And while victor is selected?

#

And why do my pubg start button everytime i tap i must wait 15-30 seconds to start a match like every match this happens

blazing saddle Sep 22, 2019, 9:51 PM

#

Yes, you should equip the character to gain character xp points.

night cloak Sep 22, 2019, 9:52 PM

#

40 seconds and no starting

blazing saddle Sep 22, 2019, 9:52 PM

#

It maybe due to lack of players, try playing during more active hours or try changing the game mode.

chrome agate Sep 22, 2019, 9:57 PM

#

Are u allowed a roster change for pmco

fast fractal Sep 22, 2019, 10:10 PM

#

Why can't you guys fix the parachute glitch? jeez man

night cloak Sep 22, 2019, 10:13 PM

#

@fast fractal Seems to be a new bug. Might get patched soon.

fast fractal Sep 22, 2019, 10:13 PM

#

Now my kd's a 4.67 all because of that one glitch

shy needle Sep 22, 2019, 10:13 PM

#

Just a game 😂

fast fractal Sep 22, 2019, 10:14 PM

#

The game fricking suck, why is it so hard to keep the game stable

hollow dust Sep 22, 2019, 10:21 PM

#

Guys i can't find PB coins option

#

📎 SmartSelect_-_PUBG_MOBILE.jpg

#

📎 6022bcc398416ee3.jpg

#

This is my friend Account

#

Why my pb option not showing!!!

fast fractal Sep 22, 2019, 10:25 PM

#

Is that such a big deal tho?

#

Mabey he got the prime

hollow dust Sep 22, 2019, 10:37 PM

#

No he didn't

opaque mist Sep 22, 2019, 10:38 PM

#

try to repair ur game at the login screen @hollow dust

hollow dust Sep 22, 2019, 10:39 PM

#

What do you mean not big deal? @fast fractal

#

I'm usually buy classic coupons and premium coupons !!

#

@opaque mist already did and i also deleted the game and reinstalled but nothing happened

royal sphinx Sep 22, 2019, 10:42 PM

#

Hey mods/admins or anyone, is yall gonna add another female face and hair, or probably different hair colours??

haughty cypress Sep 22, 2019, 11:00 PM

#

suggest the idea to customer support @royal sphinx

opaque mist Sep 22, 2019, 11:01 PM

#

hmm

rain quiver Sep 22, 2019, 11:28 PM

#

Got Killed by this hacker. He got me from full HP to 0 by just one Mini 14 bullet. I dont mind if you report him aswell because he was using aimbot aswell.

Did not pay attentiom to the other one

📎 image0.png

#

Bronze V. Makes sense, new account for hacking

opaque mist Sep 22, 2019, 11:31 PM

#

@rain quiver just report in game their is nothing they can do here

toxic carbon Sep 22, 2019, 11:39 PM

#

Did u solve the problem with Apple about new update of software ?

#

Hello !!

opaque mist Sep 22, 2019, 11:41 PM

#

@toxic carbon it will be fixed by the 30th

toxic carbon Sep 22, 2019, 11:42 PM

#

Its a loong time , but thanks for ur help

pseudo bear Sep 22, 2019, 11:56 PM

#

Hello: I have logged in to pubg mobile Vietnamese version by mistake and I can no longer log into pubg mobile Global version Please help or reply to my message: Thank you

earnest skiff Sep 23, 2019, 12:04 AM

#

when do i get conq? isn’t it reset rn

opaque mist Sep 23, 2019, 12:04 AM

#

it may take some time @earnest skiff

earnest skiff Sep 23, 2019, 12:04 AM

#

ok

west kayak Sep 23, 2019, 12:05 AM

#

@here I need help please I tried to send my friend the Elite RP season 9 but the request they sent had expired before I could send and it wouldn't allow me to send it so I declined the expired request and told them to send a new one but since I declined it will not allow them to send a new rewuest.This is entirely my fault for not realizing it would block them from sending a new request once I declined.I have already purchased the UC required to send this gift can someone please please please help me fix this so I can send my friend the new RP

#

I have already sent a report in game

maiden pilot Sep 23, 2019, 12:06 AM

#

I have banned with no reason i didn't play with any cheat and didn't cheat in the game please help

earnest skiff Sep 23, 2019, 12:07 AM

#

you are usually banned when u use any third party apps @maiden pilot , if u think u were unfairly banned, contact customer service

fresh mica Sep 23, 2019, 12:08 AM

#

Hi any support here to listen my problem?

earnest skiff Sep 23, 2019, 12:08 AM

#

i’m not official, but go ahead lol

fresh mica Sep 23, 2019, 12:09 AM

#

I got problem with emulator pubg said msg Oops network error bla bla

earnest skiff Sep 23, 2019, 12:09 AM

#

send that in emulator support, this i guess is only for pubgm

fresh mica Sep 23, 2019, 12:09 AM

#

even i have internet and i trying change IP to 8 8 8 8 -- 8 8 4 4 Never fixed ,, i delete it cant find real link Pubg website to redownload

earnest skiff Sep 23, 2019, 12:10 AM

#

u can still wait, maybe someone else can help u out

fresh mica Sep 23, 2019, 12:10 AM

#

Pubgm chat?

#

I already send msg there wait for what time tell me

earnest skiff Sep 23, 2019, 12:11 AM

#

then pls have patience and wait, till someone reaches u out or message when there’s official people available

opaque mist Sep 23, 2019, 12:13 AM

#

@fresh mica go to #613267301243944960 and assign urself the emulator role

#

then ask in emulator support

steel hare Sep 23, 2019, 12:22 AM

#

Any mods online?

fresh mica Sep 23, 2019, 12:24 AM

#

O.o

steel hare Sep 23, 2019, 12:26 AM

#

I don't got the regional title yet

#

When it will reset?🙄

opaque mist Sep 23, 2019, 12:32 AM

#

soon

steel hare Sep 23, 2019, 12:33 AM

#

Like any approx time?

opaque mist Sep 23, 2019, 12:33 AM

#

monday 0:00 utc

#

may take some time to update tho

steel hare Sep 23, 2019, 12:35 AM

#

Oh okie

#

Thanks

frail zinc Sep 23, 2019, 12:52 AM

#

Will my jinxed achievement streak will be gone if I get a guaranteed legendary from premium crates?

still notch Sep 23, 2019, 1:07 AM

#

Yes but it will stay at your highest achieved streak. @frail zinc

limpid gust Sep 23, 2019, 1:15 AM

#

Hello

placid flint Sep 23, 2019, 1:18 AM

#

Is there a way I can report people after a match

#

I play this game so I can spend time with my son and we did a squad match today and we both were put through a verbal nightmare with the other 2 players first time it happened to me not happy

opaque mist Sep 23, 2019, 1:32 AM

#

😛

#

oops wrong channel

#

@placid flint u can just mute them

night cloak Sep 23, 2019, 1:34 AM

#

📎 Screenshot_20190922-203129.png

#

That's a 2 dollar crate

#

I’ve completed my 30th Clan Training and get it still hasn’t popped out, why’s that? It been like 6 hours already.

iron zenith Sep 23, 2019, 1:44 AM

#

I have odd movement
IPhone xs

#

How can solve it

#

Help plz, I can't wait

harsh jolt Sep 23, 2019, 1:48 AM

#

3fingers problems not fixed yet

#

in ios 13

opaque mist Sep 23, 2019, 1:50 AM

#

@harsh jolt it will be fixed on the 30th

harsh jolt Sep 23, 2019, 1:50 AM

#

oh no

#

7more days to go then

night cloak Sep 23, 2019, 2:08 AM

#

Were the beta chat at tho

#

I mean many people have the Beta .
So what's going on? Or they leaked it?

night cloak Sep 23, 2019, 3:03 AM

#

Man

opaque mist Sep 23, 2019, 3:08 AM

#

man

half sandal Sep 23, 2019, 3:08 AM

#

homo sapien

south jewel Sep 23, 2019, 3:28 AM

#

You can get into beta through july's 14.5 download link then update in app @night cloak

runic pecan Sep 23, 2019, 3:30 AM

#

@haughty sleet

#

can anyone help me

south jewel Sep 23, 2019, 3:31 AM

#

What with?

runic pecan Sep 23, 2019, 3:32 AM

#

my id is banned

#

for no reasons

#

even i am not using any hacks

south jewel Sep 23, 2019, 3:33 AM

#

Try customer support I guess...

runic pecan Sep 23, 2019, 3:33 AM

#

pubg is not banning gackers they are banning legit players

south jewel Sep 23, 2019, 3:33 AM

#

Did you use an overlay?

runic pecan Sep 23, 2019, 3:34 AM

#

noo

merry sandal Sep 23, 2019, 3:34 AM

#

Please do not mention Community Team members, @runic pecan.

Also:
https://discordapp.com/channels/393088095840370689/481200416349224980/482878692381425664

runic pecan Sep 23, 2019, 3:34 AM

#

u CAn check my statistics ifyou think i am hacker

opaque mist Sep 23, 2019, 3:35 AM

#

@runic pecan there is no point in talking here they cant do anything here

runic pecan Sep 23, 2019, 3:35 AM

#

but eveni am not teaming up and not even hacking not even violating any rules

merry sandal Sep 23, 2019, 3:35 AM

#

We do not handle game account bans. As said in the pinned message, try not repeating yourself.

runic pecan Sep 23, 2019, 3:35 AM

#

so where to go

opaque mist Sep 23, 2019, 3:35 AM

#

click file claim @runic pecan

runic pecan Sep 23, 2019, 3:35 AM

#

they are not helping

south jewel Sep 23, 2019, 3:36 AM

#

@runic pecan if I were you I'd find another way because getting unbanned will take you very long

runic pecan Sep 23, 2019, 3:36 AM

#

i want to say they stops the conversation by saying do u like the conversation

#

Even my kd is below 3

#

Nd headshot % below 25

south jewel Sep 23, 2019, 3:38 AM

#

Consider the account you used gone figure another way my dude..Just donts break ToS or you will be banned again

runic pecan Sep 23, 2019, 3:38 AM

#

But its not the waay

#

I have used about 200000 inr in my account and you are saying its gone

#

Every season royal pass

#

Every single gun skin and many more things

south jewel Sep 23, 2019, 3:40 AM

#

Potentially... Yes

#

But I am no mod… see what they say at customer support

runic pecan Sep 23, 2019, 3:41 AM

#

Where is customer support

south jewel Sep 23, 2019, 3:44 AM

#

In your game settings but I'm not sure Google May know

versed fox Sep 23, 2019, 3:46 AM

#

any helo

#

help*

devout galleon Sep 23, 2019, 3:48 AM

#

why do wec always get silver fragment every create

hardy spruce Sep 23, 2019, 3:48 AM

#

📎 Screenshot_-_Video_Player.jpg

devout galleon Sep 23, 2019, 3:48 AM

#

plz ban aqll thehacker

hardy spruce Sep 23, 2019, 3:49 AM

#

full squad hceating the game and pubg stay without any work against the cheating

night cloak Sep 23, 2019, 3:49 AM

#

Hi @versed fox!
What is the issue?

hardy spruce Sep 23, 2019, 3:49 AM

#

📎 Screenshot_-_Video_Player.jpg

#

📎 Screenshot_-_Video_Player.jpg

versed fox Sep 23, 2019, 3:49 AM

#

@night cloak i just wanna speak with someone on private about my account issues if its possible

night cloak Sep 23, 2019, 3:51 AM

#

Dear @hardy spruce!

We can't ban or unban anyone. Kindly contact in-game customer support to report them.
For more information, read #481198147478224896 5.1

#

@versed fox if it's about ban, then we can't help you 🙁
What is the issue?

versed fox Sep 23, 2019, 3:53 AM

#

then who can help me?

hardy spruce Sep 23, 2019, 3:53 AM

#

i report evry cheaters but pubg still not working against them

versed fox Sep 23, 2019, 3:53 AM

#

because the customer support they didnt respond

wild coral Sep 23, 2019, 3:53 AM

#

📎 Screenshot_20190923_005259_com.tencent.ig.jpg

night cloak Sep 23, 2019, 3:53 AM

#

@versed fox if your account is banned, you have to use file claim option.

hardy spruce Sep 23, 2019, 3:54 AM

#

i quick pubg

versed fox Sep 23, 2019, 3:54 AM

#

@night cloak i did but all what they have its auto message

wild coral Sep 23, 2019, 3:54 AM

#

They banned me for no reason.

versed fox Sep 23, 2019, 3:55 AM

#

the funny things i just play with random team and they are hack and they banned me not them!!!

wild coral Sep 23, 2019, 3:55 AM

#

I've had more than 2 banned accounts

night cloak Sep 23, 2019, 3:55 AM

#

@versed fox they will review your account. But, it will take time!

hardy spruce Sep 23, 2019, 3:55 AM

#

@wild coral it's normal thing they banned the normal players and they cannot work against cheaters

runic pecan Sep 23, 2019, 3:55 AM

#

Yes

wild coral Sep 23, 2019, 3:55 AM

#

What a good game then I'm going to play free fire if they bann normal players

hardy spruce Sep 23, 2019, 3:56 AM

#

evry gameplay cheaters

runic pecan Sep 23, 2019, 3:56 AM

#

I am one of them i am a legit player with less than 3 kd and i got banned and they are not banning hackers also

night cloak Sep 23, 2019, 3:56 AM

#

If you dont need help, kindly Move to #pubg-mobile 😉

hardy spruce Sep 23, 2019, 3:56 AM

#

pubg died

runic pecan Sep 23, 2019, 3:57 AM

#

Pubg will be no more after 2 or 3 months bcoz of hackers

#

Or i can say them as cheaters

hardy spruce Sep 23, 2019, 3:57 AM

#

not more than 1 month believe me @runic pecan

night cloak Sep 23, 2019, 3:58 AM

#

@hardy spruce @runic pecan

If you dont need help, kindly Move to #pubg-mobile for further discussion!

runic pecan Sep 23, 2019, 3:58 AM

#

Ues its sury

gritty glade Sep 23, 2019, 3:58 AM

#

@runic pecan

Absolutely true.

PUBG SOON DEAD after season 10

hardy spruce Sep 23, 2019, 3:58 AM

#

i don't play pubg anymore

opaque mist Sep 23, 2019, 3:58 AM

#

ok

gritty glade Sep 23, 2019, 3:58 AM

#

Today I Played 24 Matches In Erangle ASIA.

Out of 22 Matches i found hacker

hardy spruce Sep 23, 2019, 3:59 AM

#

@gritty glade woooow you have 2 good match

gritty glade Sep 23, 2019, 3:59 AM

#

@hardy spruce
🐺

runic pecan Sep 23, 2019, 4:00 AM

#

I found 16. Hackers in one match lol everyone is killing each other hacker vs hacker and i am not getting any single match with less than 5 hackers lol

opaque mist Sep 23, 2019, 4:00 AM

#

@hardy spruce @gritty glade @runic pecan move to #pubg-mobile

runic pecan Sep 23, 2019, 4:00 AM

#

Could you help us

opaque mist Sep 23, 2019, 4:00 AM

#

no u got banned for a reason

hardy spruce Sep 23, 2019, 4:01 AM

#

not anymore here to

#

i didn't got banned

runic pecan Sep 23, 2019, 4:01 AM

#

For
Which reason that i am legit player

#

With less than 3 kd

opaque mist Sep 23, 2019, 4:01 AM

#

you could be a legit player but you could have a program running in the backgroud that got u banned

hardy spruce Sep 23, 2019, 4:01 AM

#

and if i got i will go to the lower

runic pecan Sep 23, 2019, 4:02 AM

#

If pubg is running i cant even use discord

opaque mist Sep 23, 2019, 4:02 AM

#

the tos doesn't just mean hacking if you break any part of the tos u will get banned

runic pecan Sep 23, 2019, 4:02 AM

#

Bcoz of my pc so cant even run another thing

#

I am not running anything

rough obsidian Sep 23, 2019, 4:03 AM

#

Is there even a support team?

hardy spruce Sep 23, 2019, 4:03 AM

#

@rough obsidianin your dream 💭

rough obsidian Sep 23, 2019, 4:03 AM

#

RIP that is what I thought

velvet flume Sep 23, 2019, 4:03 AM

#

Hey can anyone let me know what's going on with prime & prime plus??

hardy spruce Sep 23, 2019, 4:03 AM

#

pubg support to supporting the cheaters

runic pecan Sep 23, 2019, 4:04 AM

#

Yes sure

#

Anyone knows about customer support that they are saying about

rough obsidian Sep 23, 2019, 4:05 AM

#

Ya cuz someone hacked my Facebook and then got on to my pubg account then added there own Twitter account to my account and idk what tf to do lol

hardy spruce Sep 23, 2019, 4:05 AM

#

you cannot find them

vagrant onyx Sep 23, 2019, 4:12 AM

#

@rough obsidian you can contact customer care
and till them to revoke access to the twitter login method

rough obsidian Sep 23, 2019, 4:13 AM

#

i have tried but they have not done anything

#

all i got is the fing ai

vagrant onyx Sep 23, 2019, 4:13 AM

#

@rough obsidian they might ask some proof that you are the real owner of the acc

copper ginkgo Sep 23, 2019, 4:14 AM

#

Hi, anyone any idea how i can get this bug off? Ios13 issue.. cant play 3finger.. thanks..

rough obsidian Sep 23, 2019, 4:14 AM

#

idk how to do that cuz i have no way to get the reseat from google

vagrant onyx Sep 23, 2019, 4:18 AM

#

@copper ginkgo they aware of the issue
i heard they will push update a fix for it
or wait till 0.15.0 update release

opaque mist Sep 23, 2019, 4:22 AM

#

@copper ginkgo it will be fixed on the 30th pubg cant do anything wait for ios 13.1 which is on the 30th

copper ginkgo Sep 23, 2019, 4:23 AM

#

@vagrant onyx thank you. @opaque mist thanks, any resource?

hybrid lodge Sep 23, 2019, 4:27 AM

#

In gyro my aim will automatically move to the direction of upward . I've repair, reinstalled and factory reset my phone so I don't think it's my phone problem. Does anybody have the same problem and how do I fix this?

storm flumeBOT Sep 23, 2019, 4:32 AM

#

Hello, @hybrid lodge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

wise wagon Sep 23, 2019, 5:26 AM

#

Is there a way I can unlink an Amazon Account from in the game. Linked mine to the wrong one and cant get into the old account.

austere stream Sep 23, 2019, 5:31 AM

#

I have 40 crates can anyone suggest what time to open in IST

blazing saddle Sep 23, 2019, 5:34 AM

#

Unfortunately, it is not possible, @wise wagon.
Kindly take the issue to the ingame customer support, they might be able to help you better.
Refer to the event rules for further information.

📎 Screenshot_20190923-083220__01.jpg

night cloak Sep 23, 2019, 5:34 AM

#

BlobSmirk

grizzled lark Sep 23, 2019, 5:34 AM

#

There are no special time for opening crates, @austere stream. It's just your luck that depends.

night cloak Sep 23, 2019, 5:34 AM

#

Hi, i can't see my lean buttons

grizzled lark Sep 23, 2019, 5:35 AM

#

Have you enabled the peek option in the settings, @night cloak?

night cloak Sep 23, 2019, 5:35 AM

#

Yeah

grizzled lark Sep 23, 2019, 5:36 AM

#

Can you provide a screenshot of your settings and layout, @night cloak?

night cloak Sep 23, 2019, 5:37 AM

#

Nvm it worked now after restarting

abstract igloo Sep 23, 2019, 5:42 AM

#

📎 IMG_20190923_111026_847.jpg

#

Check out

#

Skta

wise wagon Sep 23, 2019, 5:46 AM

#

@blazing saddle ty

blazing saddle Sep 23, 2019, 5:47 AM

#

Hello, @abstract igloo
We do not deal with hacker related reports here.
You can feel free to take such issues to the ingame support.

haughty cypress Sep 23, 2019, 5:52 AM

#

if you dont mind cancerous 30fps gameplay then yes @sturdy perch

stray stratus Sep 23, 2019, 5:58 AM

#

So basically I used twitter to login to my PUBGM account. Recently the email I used for the twitter got hacked and I can’t recover it, the hacker also used it to hack the twitter account. I am still logged into the account on my phone, but the hacker now has also linked their Facebook. Basically if I log out of the account now there’s no way for me login, as my twitter has been hacked and the Facebook isn’t mine, and the email I can’t seem to recover

night cloak Sep 23, 2019, 6:05 AM

#

@stray stratus
To solve the issue, you have to contact customer support from the game.

stray stratus Sep 23, 2019, 6:05 AM

#

@night cloak I did and I sent them@payment transactions etc, how long do they take to reply typically?

tidal vigil Sep 23, 2019, 6:06 AM

#

@stray stratus happened to my friends account aswell his facebook was hacked and account stolen

stray stratus Sep 23, 2019, 6:06 AM

#

Im still logged into the account on my phone (PUBG account) but I don’t control any of the socials it is linked to now

#

So if I get a new device I can’t play the game

night cloak Sep 23, 2019, 6:07 AM

#

@stray stratus
There is no accurate time. They will contact with you maybe with in 8 hour or 1 week or a month!

tidal vigil Sep 23, 2019, 6:07 AM

#

@stray stratus what for support to reply, send them an email and withing the in game chat support

shell garden Sep 23, 2019, 6:08 AM

#

they typically don't reply. i made contact with 4 different people who had this issue on the subreddit (with the other person linking a new social media specifically) and NONE of them have had the hacker's account unlinked. one person has been fighting for his account for 6 months now

stray stratus Sep 23, 2019, 6:08 AM

#

Wtf, I need something sorted then before I’m in the PUBGM League PMCO 😩

tidal vigil Sep 23, 2019, 6:09 AM

#

its really sad how peoples account get stolen and they get away with it

shell garden Sep 23, 2019, 6:09 AM

#

Generally, it's smart to play on an alt for all tournament games. Players have been misbanned in pro play because of their classics account being misbanned.

stray stratus Sep 23, 2019, 6:09 AM

#

So basically my account is rip? Oh my days

shell garden Sep 23, 2019, 6:10 AM

#

contact customer support for all social media and emails and keep trying to get it back if it's worth it to you

#

just try your best there, don't expect much for tencent but (politely) bug them once every 1-2 days too

tidal vigil Sep 23, 2019, 6:12 AM

#

you have to bug them to reply, i usually bug them every few hours, you get a quicker response

stray stratus Sep 23, 2019, 6:13 AM

#

📎 image0.png

#

I can’t recover my twitter because I don’t have access to the email I made for my twitter

#

I can’t recover the email as it was linked@to an old mobile number of mine😩

night cloak Sep 23, 2019, 6:18 AM

#

You shouldn't have logged into PUBG Mobile account with an unreliable social media account, @stray stratus. Try to find the old phone number, maybe you'll sort it out on your own.

tidal vigil Sep 23, 2019, 6:19 AM

#

try and link your account using a different method while in game

grizzled lark Sep 23, 2019, 6:31 AM

#

Which social medias have you linked your account with, @feral knoll?

lime coral Sep 23, 2019, 6:32 AM

#

Why hackers are not getting banned

opaque mist Sep 23, 2019, 6:32 AM

#

@lime coral they are

lime coral Sep 23, 2019, 6:33 AM

#

@opaque mist they didn't

opaque mist Sep 23, 2019, 6:33 AM

#

@lime coral they are

grizzled lark Sep 23, 2019, 6:34 AM

#

They do get banned, @lime coral. It takes time for them to investigate about them.

lime coral Sep 23, 2019, 6:37 AM

#

@grizzled lark the f***ikg yamraj killed me and my teammates very badly he jump in front from me and gone somewhere and after that he killed me from upper side 😫😫😫😫

#

No one is banning his account

storm flumeBOT Sep 23, 2019, 6:39 AM

#

Hello, @lime coral!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

lime coral Sep 23, 2019, 6:40 AM

#

@grizzled lark please improve the report system I think report system is not working properly in PUBGM

opaque mist Sep 23, 2019, 6:42 AM

#

it is working properly every week their is a list that pubg releases of hackers being banned

grizzled lark Sep 23, 2019, 6:44 AM

#

The system works the same as you expect, @lime coral, but if you have any suggestions to improve it feel free to suggest it here or to the customer support and if you have any proofs regarding the hacker send it to customer support and they will take care of them.

fair tartan Sep 23, 2019, 6:45 AM

#

Can anyone tell me about the update schedule of Chinese Pubgm beta? I'm asking for Erangel 2.0

storm flumeBOT Sep 23, 2019, 6:46 AM

#

We provide support only for the global English version of PUBG MOBILE here.

lime coral Sep 23, 2019, 6:46 AM

#

@grizzled lark then why yamraj is not getting banned from around 6 to 7 months

fair tartan Sep 23, 2019, 6:47 AM

#

@storm flume Still I would like to know the answer

blazing saddle Sep 23, 2019, 6:47 AM

#

@fair tartan You can use Google.

grizzled lark Sep 23, 2019, 6:47 AM

#

They were already banned before, @lime coral. They should have made a new account probably.

fair tartan Sep 23, 2019, 6:47 AM

#

@blazing saddle I tried, mate. Couldn't find.

blazing saddle Sep 23, 2019, 6:47 AM

#

@fair tartan We do not provide such information here.

fair tartan Sep 23, 2019, 6:48 AM

#

Okaay.

lime coral Sep 23, 2019, 6:48 AM

#

@grizzled lark then my suggestion is to ban their IP not account

grizzled lark Sep 23, 2019, 6:49 AM

#

See brother, @lime coral, we cannot ban anyone from in-game here, we are not in-game moderators or developers.

#

It's just that you have to use the in-game report system to get them banned.

wheat stirrup Sep 23, 2019, 6:50 AM

#

@lime coral dude, they just removed guest signin last month, which they'd hav done like 15months before... they'd never work on ip bans atleast in this decade😂

lime coral Sep 23, 2019, 6:54 AM

#

@grizzled lark then the hackers will make new account again and again cheaters will Increase more and game will die soon
Is there any PUBGM mods here I want to tell them what is happening in PUBGM

#

@wheat stirrup they can't

storm flumeBOT Sep 23, 2019, 6:56 AM

#

You can contact the customer service via the game settings, @lime coral. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

lime coral Sep 23, 2019, 6:57 AM

#

Via game settings they are bots @grizzled lark

storm flumeBOT Sep 23, 2019, 6:58 AM

#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @lime coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

lime coral Sep 23, 2019, 6:59 AM

#

Wow nice reply 😠

austere otter Sep 23, 2019, 7:00 AM

#

How to dismantle emotes

blazing saddle Sep 23, 2019, 7:05 AM

#

It is currently not possible to diamantle ingame emotes, the feature will be added in the future updates, @austere otter.

feral knoll Sep 23, 2019, 7:19 AM

#

id:5155354401
name :洒佛砸卡今晚g

this account is hacked.it was connnected to facebook. the faccebook account is hacked and hacker changed /disabled facebook account. i cant restore facebook account how can i restore my pubgm account without facebook

graceful junco Sep 23, 2019, 7:20 AM

#

My account was banned for 10 years please help me sir

blazing saddle Sep 23, 2019, 7:20 AM

#

Hello, @graceful junco
Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

#

Hello, @feral knoll
Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

distant garden Sep 23, 2019, 7:28 AM

#

If this list is full of emulator players than why we ''the mobile users'' starve or even dream of getting in the top 100 List??

I have been trying to get conqueror since last 4 seasons like fools and now i figured out that only cheaters can go to that place.

Pubg Management is not blind you guys can see easily that the man on no 4 in EUROPE SQUAD Rank is on level 35 What do you think? he is genuine player?

Due to these kind of cheating players and in game cheaters most of my friends who were on above level 65 they left this game by saying this that this is not a fair game anymore, This is a bunch of cheaters game now. How many reports we have to do?

When we are playing day night genuinely/fairly while on the other end cheaters come in jump high in the air and kill us with their super magical powers? what we think of that we only think that PUBG was the best game in the world and they could've control the cheaters but if they are helpless in this then what we can do let's not play this game anymore.

Regards

#

📎 Snapshot_20190922130305.png

pure parcel Sep 23, 2019, 7:33 AM

#

When is the launch of the African server?

#

And @distant garden COD mobile is here next week time to change

night cloak Sep 23, 2019, 7:34 AM

#

@distant garden There's nothing like mobile/emulator players. One person can play on both device. That's why there's no separate leaderboards.

pure parcel Sep 23, 2019, 7:35 AM

#

I do agree on cheaters are becoming more and more popular in game they where evan competing in tournaments so what is fair these days.

blazing saddle Sep 23, 2019, 7:36 AM

#

We understand your frustration, @distant garden, but we do not deal with hacker related issues here. Kindly report them ingame or to the ingame customer support if you have more evidences.

pure parcel Sep 23, 2019, 7:36 AM

#

Sometimes I feel like rather than adding more content focus on bugs and cheaters then add more contents

distant garden Sep 23, 2019, 7:37 AM

#

@blazing saddle How many reports? the more we report the more hackers come

#

In this case PUBG should change server of emulator players when emulator detecter their server should be different from mobile players

hazy basin Sep 23, 2019, 7:41 AM

#

Check The TPP DUO Asia Server Leaderboard. Full Of hackers.

blazing saddle Sep 23, 2019, 7:43 AM

#

We do not deal with hacker reports here, @hazy basin @distant garden.
We are not developers and are not responsible or have power over ingame management in anyway.
You can take the issue to the ingame support.

night cloak Sep 23, 2019, 7:46 AM

#

@blazing saddle agh sir do u know any estimated time when we can hope for getting 0.15 update?

storm flumeBOT Sep 23, 2019, 7:46 AM

#

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

night cloak Sep 23, 2019, 7:47 AM

#

@blazing saddle✌️okay thanks for ur information!

distant garden Sep 23, 2019, 7:55 AM

#

@blazing saddle What are you doing here then?

Why this is official PUBG MOBILE SERVER?

blazing saddle Sep 23, 2019, 7:57 AM

#

We are responsible for management of the server and we provide help regarding client sided technical issues in this channel, @distant garden.

distant garden Sep 23, 2019, 7:59 AM

#

Where is that server where i can raise this issue.

Just think if the top 100's are Emulator hackers where would the mobile players go?
Do the have to stop thinking about conqueror? if yes then they are fools? Right?

brave hatch Sep 23, 2019, 8:04 AM

#

I am unable to fine prime plus options in my account

hybrid lodge Sep 23, 2019, 8:22 AM

#

In gyro my aim will automatically move to the direction of upward . I've repair, reinstalled and factory reset my phone so I don't think it's my phone problem. Does anybody have the same problem and how do I fix this? @blazing saddle

blazing saddle Sep 23, 2019, 8:23 AM

#

Kindly report it in #555492558428700682, @hybrid lodge. If you find a similar report, react with a 👍.

storm flumeBOT Sep 23, 2019, 8:23 AM

#

You can contact the customer service via the game settings, @distant garden. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

hybrid lodge Sep 23, 2019, 8:23 AM

#

Kk thnx

blazing saddle Sep 23, 2019, 8:24 AM

#

@brave hatch What country are you playing the game from?

golden ember Sep 23, 2019, 8:26 AM

#

Hi

hybrid lodge Sep 23, 2019, 8:26 AM

#

I react but what's the solution! @blazing saddle

blazing saddle Sep 23, 2019, 8:27 AM

#

The team will look into it and it should be fixed with the future updates, @hybrid lodge.

frosty sky Sep 23, 2019, 8:28 AM

#

Email id to report hackers?

storm flumeBOT Sep 23, 2019, 8:28 AM

#

Hello, @frosty sky!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

storm lake Sep 23, 2019, 8:48 AM

#

Hey my uc and prime and prime plus daily rewards are not showing in my game. Also the bp section in shop is also missing what should I do? I have send them message through game but still no response

waxen kernel Sep 23, 2019, 8:49 AM

#

I get one shot death ..... Wtf

#

What shall i do

night cloak Sep 23, 2019, 8:49 AM

#

Most likely a cheater or you didn't check your health or your armor is almost broken

gritty glade Sep 23, 2019, 8:50 AM

#

My Pubg account is connected with my Facebook account.

So now i want to add it Google play account.

Facebook is also necessary.

So it increases my Pubg friends limits?
Because at this time as per my knowledge the maximum friend limit is 384

night cloak Sep 23, 2019, 8:50 AM

#

1 shot is not possible unless those 2 things what's cause for it to happen

waxen kernel Sep 23, 2019, 8:50 AM

#

No bro it was fine .. and he pretty well didn't look like a cheater

night cloak Sep 23, 2019, 8:50 AM

#

I guess just move on

waxen kernel Sep 23, 2019, 8:51 AM

#

Yeah that's what heroes do i think

night cloak Sep 23, 2019, 8:51 AM

#

If it didn't really happen a lot of time

brave hatch Sep 23, 2019, 8:52 AM

#

@blazing saddle India

blazing saddle Sep 23, 2019, 8:53 AM

#

@brave hatch Check #news. The event is not available in India.

junior plover Sep 23, 2019, 8:53 AM

#

Why i can not send attachments to customer service?

📎 image0.png

crisp turret Sep 23, 2019, 8:54 AM

#

@brave hatch just click on crown on topmost in pubg for entering in prime plus

gritty glade Sep 23, 2019, 8:55 AM

#

@blazing saddle BRO HELP.

What happens if i Remove Pubg apk Access from my FACEBOOK App.

I lots my whole account and activity?

And if i do this.

Can i recover again it by Facebook?

📎 Screenshot_20190923_142442.jpg

storm lake Sep 23, 2019, 8:56 AM

#

Hey my uc and prime and prime plus daily rewards are not showing in my game. Also the bp section in shop is also missing what should I do? I have send them message through game but still no response

crisp turret Sep 23, 2019, 8:57 AM

#

@gritty glade no you can. When you login again then it's will take all permissions again

blazing saddle Sep 23, 2019, 8:57 AM

#

@gritty glade You will not lose your account if you do that. It will just request you to give access the next time you login.

Also, make sure you have another social media account linked to the game (Twitter/Google play) just to be safe.

crisp turret Sep 23, 2019, 8:57 AM

#

@storm lake it's not possible but you can repair your game

junior plover Sep 23, 2019, 8:58 AM

#

@blazing saddle any answer?

storm lake Sep 23, 2019, 8:58 AM

#

📎 Screenshot_2019-09-23-13-55-35-648_com.tencent.ig.png 📎 Screenshot_2019-09-23-13-55-13-772_com.tencent.ig.png

blazing saddle Sep 23, 2019, 8:58 AM

#

@junior plover Upload images on websites like imgur and send the link to the ingame support.

gritty glade Sep 23, 2019, 8:58 AM

#

@blazing saddle

Ok bro.

Once any Facebook account linked with Any PUBG account.

After it cannot be Disconnected. Am i right?

blazing saddle Sep 23, 2019, 8:58 AM

#

Yes, it cannot be unlinked.

#

Have you tried clicking the Repair Client option on the login screen, @storm lake?
How long have you been facing the issue?

storm lake Sep 23, 2019, 9:00 AM

#

It is happening with my friend also from morning

blazing saddle Sep 23, 2019, 9:01 AM

#

Can you provide your ingame character Id, @storm lake?

storm lake Sep 23, 2019, 9:03 AM

#

@blazing saddle 530956177

merry quartz Sep 23, 2019, 9:04 AM

#

Hello 💔😡😭

blazing saddle Sep 23, 2019, 9:05 AM

#

Thank you, @storm lake.
Are you an Android or iOS user?
Also, can you tell me the country from where you are playing the game?

storm lake Sep 23, 2019, 9:05 AM

#

Android user India

crisp turret Sep 23, 2019, 9:06 AM

#

@storm lake repair kro shi ho jaayga pkka

merry quartz Sep 23, 2019, 9:06 AM

#

I have been playing the game since

#

the second season and the like, in the fifth, sixth, seventh,

#

, eighth and ninth season 10 years why I did not do anything 😭😭😭 What is this

blazing saddle Sep 23, 2019, 9:07 AM

#

Can you try these two solutions and let me know if the problem persists, @storm lake?
• Click Repair Client button on the login screen
• Go to device settings > Applications and clear cache of the game.

#

Hello, @merry quartz
Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

storm lake Sep 23, 2019, 9:08 AM

#

@blazing saddle @crisp turret already tried but it's still not showing uc and other stuff

blazing saddle Sep 23, 2019, 9:08 AM

#

Did you try the second solution, @storm lake?

storm lake Sep 23, 2019, 9:10 AM

#

@ToRoiD#1337 yes

blazing saddle Sep 23, 2019, 9:11 AM

#

Alright, @storm lake. Let me look into the issue and will let you know soon.

storm lake Sep 23, 2019, 9:11 AM

#

Thanx

blazing saddle Sep 23, 2019, 9:16 AM

#

Did you have UC in your account earlier and now it shows 0, @storm lake?

storm lake Sep 23, 2019, 9:24 AM

#

Yes I have prime and prime plus subscription also.

blazing saddle Sep 23, 2019, 9:26 AM

#

Okay, thank you for the information. Will forward this issue. Sorry for the inconvinences caused, @storm lake.

brave hatch Sep 23, 2019, 9:30 AM

#

@crisp turret the crown isn't showing

#

@blazing saddlesame is happening with me

blazing saddle Sep 23, 2019, 9:31 AM

#

@brave hatch Can you provide me the ingame character ID?

brave hatch Sep 23, 2019, 9:31 AM

#

5146903841

#

@blazing saddle

blazing saddle Sep 23, 2019, 9:32 AM

#

Alright, @brave hatch. I will keep you updated about it.

brave hatch Sep 23, 2019, 9:32 AM

#

@blazing saddle I think that this is due to a glitch @blazing saddle

blazing saddle Sep 23, 2019, 9:33 AM

#

What do you mean, @brave hatch?

#

Can you tell me the region from where you are accessing the game, @brave hatch?

brave hatch Sep 23, 2019, 9:34 AM

#

📎 Screenshot_2019-09-23-15-03-09-768_com.discord.png

#

@blazing saddleindia

blazing saddle Sep 23, 2019, 9:34 AM

#

Got it. Thank you.

brave hatch Sep 23, 2019, 9:34 AM

#

But we have purchased it with our money and Haven't used any glitch but than also it's not showing @blazing saddle

#

We have the recipt also @blazing saddle

blazing saddle Sep 23, 2019, 9:35 AM

#

I will keep you updated about this issue, @brave hatch.

brave hatch Sep 23, 2019, 9:38 AM

#

@blazing saddle can you give the pubg mobile India official discord server link

blazing saddle Sep 23, 2019, 9:42 AM

#

There is no official server for India, @brave hatch.

fringe swan Sep 23, 2019, 9:42 AM

#

I losted my prime Plus membership and UCs how can i get back

blazing saddle Sep 23, 2019, 9:44 AM

#

@fringe swan Can you provide me the ingame character Id and the country from where you are playing the game?

unreal spire Sep 23, 2019, 9:45 AM

#

Why so I can ban our id

fringe swan Sep 23, 2019, 9:45 AM

#

@blazing saddleyup wait bro

unreal spire Sep 23, 2019, 9:45 AM

#

I have above 2,000 on game I love my id

storm flumeBOT Sep 23, 2019, 9:46 AM

#

Hello, @unreal spire!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

unreal spire Sep 23, 2019, 9:46 AM

#

Rs

fringe swan Sep 23, 2019, 9:46 AM

#

@blazing saddle 5356960445 this is my character id and i am from india and i play in asia server @blazing saddle

blazing saddle Sep 23, 2019, 9:46 AM

#

Thank you, I will keep you updated

unreal spire Sep 23, 2019, 9:46 AM

#

I have many videos on hackers

fringe swan Sep 23, 2019, 9:46 AM

#

@blazing saddleok brother just help me

#

How much time you need @blazing saddle

unreal spire Sep 23, 2019, 9:48 AM

#

Plzz check leaderboard all are hackers if I will search on YouTube u will find many leaderboard hackers videos

blazing saddle Sep 23, 2019, 9:48 AM

#

Let me get a confirmation about the issue, kindly be patient, @fringe swan.

unreal spire Sep 23, 2019, 9:48 AM

#

Are u real maxtern

storm lake Sep 23, 2019, 9:48 AM

#

@blazing saddle hey you checked my issue?

fringe swan Sep 23, 2019, 9:48 AM

#

@blazing saddle ok i will wait

blazing saddle Sep 23, 2019, 9:48 AM

#

Hello, @unreal spire. We understand your frustration, but we do not deal with hacker reports here.
Kindly take such issues to the ingame support.

fringe swan Sep 23, 2019, 9:49 AM

#

@unreal spire real means ? My YouTube channel name is Maxtern

unreal spire Sep 23, 2019, 9:49 AM

#

I also have a isse I have purchased uc 3 times but I didn't get qbz skin

storm lake Sep 23, 2019, 9:49 AM

#

@fringe swan he means es maxtern

storm flumeBOT Sep 23, 2019, 9:49 AM

#

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

blazing saddle Sep 23, 2019, 9:49 AM

#

@storm lake I will let you know soon. Kindly be patient.

devout socket Sep 23, 2019, 9:50 AM

#

My prime and prime plus subscription is deducted by pubg. What the hell are happening this. I have purchased both this by a genuine way.i have order recipt also.

storm lake Sep 23, 2019, 9:50 AM

#

@blazing saddle ok I guess this issue happening with lot's of people in india.

fringe swan Sep 23, 2019, 9:50 AM

#

@storm lake no i am not es maxtern

unreal spire Sep 23, 2019, 9:51 AM

#

Bro when Cheaters will get ban after cod makes new trending game

devout socket Sep 23, 2019, 9:51 AM

#

I am going to customer court Because that PUBG doing fraud with customers.

unreal spire Sep 23, 2019, 9:51 AM

#

I can provide u many asia to hakers video , id can u ban them

fringe swan Sep 23, 2019, 9:51 AM

#

@devout socket yup lets go

blazing saddle Sep 23, 2019, 9:52 AM

#

Stop discussions here. Move to #chat, #622098914660712472 or #pubg-mobile.

unreal spire Sep 23, 2019, 9:52 AM

#

Ok

devout socket Sep 23, 2019, 9:52 AM

#

@『MaxTern』off course because that the last way.

fringe swan Sep 23, 2019, 9:55 AM

#

@devout socket where is customer court

midnight valve Sep 23, 2019, 9:55 AM

#

I think he is talking about consumer court @fringe swan

blazing saddle Sep 23, 2019, 9:55 AM

#

@midnight valve Let me confirm it first.

midnight valve Sep 23, 2019, 9:55 AM

#

Sure confirm it @blazing saddle

devout socket Sep 23, 2019, 9:55 AM

#

@midnight valve thanks

blazing saddle Sep 23, 2019, 9:55 AM

#

No need to provide false or inaccurate information and mislead users.

frail zephyr Sep 23, 2019, 9:56 AM

#

What the hell Happened With my Prime plus Membership and Uc Just gone for nothing.. I bought it by Fair ways.

midnight valve Sep 23, 2019, 9:56 AM

#

Wait i putted ik Instead Of I think lol @blazing saddle

fringe swan Sep 23, 2019, 9:56 AM

#

@midnight valve yup i think also where is consumer court

midnight valve Sep 23, 2019, 9:56 AM

#

#pubg-mobile @fringe swan

blazing saddle Sep 23, 2019, 9:56 AM

#

@frail zephyr Send me your ingame character ID and region from where you are playing the game from.

devout socket Sep 23, 2019, 9:57 AM

#

@blazing saddle i have also same problem

blazing saddle Sep 23, 2019, 9:57 AM

#

Refer to my previous message, @devout socket.

frail zephyr Sep 23, 2019, 9:58 AM

#

Id: 5373501308
Region: Asia Pakistan

blazing saddle Sep 23, 2019, 9:58 AM

#

Thank you for the information.

frail zephyr Sep 23, 2019, 9:59 AM

#

Keep me Updated. That was my 2nd month of Subscription. 1st month got no Issues. But 2nd one Got This problem.
I am facing Many problems for please Solve my issue.

unreal spire Sep 23, 2019, 9:59 AM

#

What about my issue I purchased uc 3 times but I don't get QBZ why

blazing saddle Sep 23, 2019, 10:00 AM

#

Report the issue to ingame customer support with the transaction reciepts and other proofs, @unreal spire.

devout socket Sep 23, 2019, 10:02 AM

#

ID - 5193617658
Region - Asia India
@blazing saddle

frail zephyr Sep 23, 2019, 10:02 AM

#

@blazing saddle what about my problem

blazing saddle Sep 23, 2019, 10:03 AM

#

@frail zephyr I will inform you as soon as I get a confirmation about it.

frail zephyr Sep 23, 2019, 10:04 AM

#

Okay thanku

blazing saddle Sep 23, 2019, 10:04 AM

#

@devout socket Will keep you updated. Kindly be patient.

devout socket Sep 23, 2019, 10:05 AM

#

@blazing saddle ok thanks

dry crest Sep 23, 2019, 10:09 AM

#

will i get ban for using VPN ingame? @ToRoiD#1337

#

@blazing saddle will i get BAN for using VPN ingame?

blazing saddle Sep 23, 2019, 10:10 AM

#

Hello, @dry crest
Regarding you query kindly refer to this message :
https://discordapp.com/channels/393088095840370689/481200416349224980/593145543333773312

distant escarp Sep 23, 2019, 10:11 AM

#

Hi, beta server is down?

unreal spire Sep 23, 2019, 10:11 AM

#

ToRoiD if I gift Elite pass then will Elite pass will given to my frnd

blazing saddle Sep 23, 2019, 10:12 AM

#

@unreal spire Yes, your friend will get the Elite pass upgrade in their Inventory.

storm flumeBOT Sep 23, 2019, 10:12 AM

#

The beta channels will be opened and an announcement published once an ongoing beta version has been announced on our official subreddit, @distant escarp.

spring void Sep 23, 2019, 10:12 AM

#

@ancient herald no ads

unreal spire Sep 23, 2019, 10:13 AM

#

And if I done 5 or 6 rp and then I gift Elite pass than will my rp get 1 or not and my clothes also gone

fringe swan Sep 23, 2019, 10:18 AM

#

@blazing saddle. Bro i have to talk with you csn you talk me on dm

blazing saddle Sep 23, 2019, 10:18 AM

#

Sure.

#

@unreal spire You will have to purchase RP for your friend. It will not affect your RP in any way.

sleek parrot Sep 23, 2019, 10:51 AM

#

How to add pubgm news to my discord server

storm willow Sep 23, 2019, 10:53 AM

#

use discord PC and follow the channel #news

merry sandal Sep 23, 2019, 10:53 AM

#

Visit the channel on a PC and it will have a "Follow" button on the top left of your screen. You can then select a server and the channel on which you wish to get the posts, @sleek parrot.

sleek parrot Sep 23, 2019, 10:54 AM

#

@merry sandal ohh thanks

mild moon Sep 23, 2019, 11:02 AM

#

Any supporter here ?

storm flumeBOT Sep 23, 2019, 11:03 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @mild moon. Remember to read through #481198147478224896 before asking questions in the support channels.

tough compass Sep 23, 2019, 11:08 AM

#

I can't see prime plus tab in my game anymore.

#

Is that a bug?

night cloak Sep 23, 2019, 11:12 AM

#

hii

#

anyone here to help me??

frail zephyr Sep 23, 2019, 11:15 AM

#

@blazing saddle i did not get any help yet?

#

Any update regarding my request? @blazing saddle

#

@tough compass same here bro

storm lake Sep 23, 2019, 11:20 AM

#

@frail zephyr it is happening with lot of people buddy have patience

blazing saddle Sep 23, 2019, 11:20 AM

#

@tough compass @frail zephyr It is not a bug.
Kindly be patient.

storm lake Sep 23, 2019, 11:21 AM

#

@blazing saddlethen what it is can you tell us what you find out

storm flumeBOT Sep 23, 2019, 11:25 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

rough pewter Sep 23, 2019, 11:25 AM

#

📎 Screenshot_20190923-165329.png

#

is this posibl

📎 Screenshot_20190923-165341.png

#

*possible

frail zephyr Sep 23, 2019, 11:26 AM

#

@blazing saddle i am curious 😭

rough pewter Sep 23, 2019, 11:27 AM

#

that from some in global top 10 list

modern urchin Sep 23, 2019, 11:28 AM

#

Hi

#

I need help plz

vagrant onyx Sep 23, 2019, 11:29 AM

#

@modern urchin what is it ?

modern urchin Sep 23, 2019, 11:29 AM

#

@vagrant onyx تم حظر حسابي وهذا امر ازعجني

storm flumeBOT Sep 23, 2019, 11:29 AM

#

Please do not use any other language aside from English in this channel, @modern urchin. Refer to #613267301243944960 for language channels.

vagrant onyx Sep 23, 2019, 11:31 AM

#

@modern urchin use file climb button
you can read #481198147478224896 number 2.9
And for contact customer care for that case go on #481198147478224896 number 6.1

modern urchin Sep 23, 2019, 11:31 AM

#

My account has been banned for 7 days and this has bothered me a lot; How do I know this person is a cheater? This is a violation of personal rights in the game

vagrant onyx Sep 23, 2019, 11:32 AM

#

@modern urchin you played with hacker or team up with hacker your account might be banned or you might lose all your tier season point

rough pewter Sep 23, 2019, 11:33 AM

#

📎 Screenshot_20190923-170158.png

#

📎 Screenshot_20190923-170135.png

modern urchin Sep 23, 2019, 11:34 AM

#

This is how unfair I know that someone is playing cheats and tell me

#

@vagrant onyxThis is how unfair I know that someone is playing cheats and tell me

celest shadow Sep 23, 2019, 11:35 AM

#

Hello, @modern urchin. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.

#

What seems to be the issue with those screenshots, @rough pewter?

modern urchin Sep 23, 2019, 11:36 AM

#

@celest shadow oky

rough pewter Sep 23, 2019, 11:36 AM

#

i cant understand how can some one win that much maches without kiling

#

not one those three gys win so much

#

is it posibles

celest shadow Sep 23, 2019, 11:38 AM

#

It does not seem like you need any help. Please remember that this channel is reserved for PUBG Mobile support only, @rough pewter.

rough pewter Sep 23, 2019, 11:39 AM

#

i got it , thank

serene shuttle Sep 23, 2019, 11:44 AM

#

Pathetic to ignore the cheat fiesta that is Ur game and claim Ur here to support

#

Greedy trash game with poor security except to prevent losing money right

modern urchin Sep 23, 2019, 11:46 AM

#

I asked for the file and they did not write to me

#

I have been subjected to injustice

warm sonnet Sep 23, 2019, 11:46 AM

#

@serene shuttle

modern urchin Sep 23, 2019, 11:47 AM

#

Help me plz

#

Admin help me

#

I want the solution or this will affect my mental health

blazing saddle Sep 23, 2019, 11:50 AM

#

Hello, @frail zephyr, @storm lake, @brave hatch, @fringe swan, @devout socket

Regarding your issues, kindly take it to the ingame customer support and ask for assistance.
The issue is not a bug. Other than this, we do not have any more public information regarding the issue.

storm flumeBOT Sep 23, 2019, 11:50 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @modern urchin. Remember to read through #481198147478224896 before asking questions in the support channels.

modern urchin Sep 23, 2019, 11:50 AM

#

Help me pubgmarmor3 😡

blazing saddle Sep 23, 2019, 11:50 AM

#

Ask your question.

storm lake Sep 23, 2019, 11:51 AM

#

@blazing saddle I have but they are not replying.

fringe swan Sep 23, 2019, 11:51 AM

#

@storm lakesame issue with me

storm flumeBOT Sep 23, 2019, 11:51 AM

#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @fringe swan & @storm lake. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

modern urchin Sep 23, 2019, 11:53 AM

#

@storm flumeoky help

storm lake Sep 23, 2019, 11:53 AM

#

What is support ticket

modern urchin Sep 23, 2019, 11:54 AM

#

This is an attack on the privacy of the player I bought more than 10000 thousand dollars on the game

nimble dragon Sep 23, 2019, 11:55 AM

#

Anyone can help with this issue?

📎 image0.png 📎 image1.png

craggy blade Sep 23, 2019, 11:55 AM

#

@nimble dragon Your account has been banned.

nimble dragon Sep 23, 2019, 11:55 AM

#

Shut

#

How to reclaim?

#

I dont know who the cheating player is

craggy blade Sep 23, 2019, 11:56 AM

#

@nimble dragon It will unlock after 7 days

nimble dragon Sep 23, 2019, 11:56 AM

#

Everything seems normal

modern urchin Sep 23, 2019, 11:57 AM

#

📎 Screenshot_20190923_145625_com.tencent.ig.jpg 📎 Screenshot_20190923_145614_com.tencent.ig.jpg

#

Help my. Support

craggy blade Sep 23, 2019, 11:57 AM

#

@modern urchin Please refer to subpoint 2.9 in #481198147478224896 for further information, . Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there. @modern urchin

glossy sable Sep 23, 2019, 11:59 AM

#

Just wait for a week

#

And uh

#

If it does affect your mental health, I mean, don't play the game? GWlulurdWaitWhat

modern urchin Sep 23, 2019, 12:00 PM

#

@craggy bladeI did not benefit my brother and did not find the answer how this I want a solution

craggy blade Sep 23, 2019, 12:01 PM

#

@modern urchin The solution is wait for a weak as mentioned above by a moderator

modern urchin Sep 23, 2019, 12:04 PM

#

@craggy bladeThis injustice occurred to me waited 7 days and what is this methodology. I came here to help me, I want to complain to the company because it is a fraud and how you can ban a clean account and did not exceed or violate any policy and there is no response from you

craggy blade Sep 23, 2019, 12:04 PM

#

@modern urchin Repeating the same message here won't unban your account.

modern urchin Sep 23, 2019, 12:06 PM

#

@craggy bladeI want the solution is what? Do not tell me to wait 7 days because if this solution had not come to you to help me

blazing saddle Sep 23, 2019, 12:06 PM

#

Hello, @modern urchin
Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

void pine Sep 23, 2019, 12:11 PM

#

How to get rose melee weapon?

celest shadow Sep 23, 2019, 12:11 PM

#

Hello, @void pine. You can get the said item in the Silver Fragments Redeem section.

void pine Sep 23, 2019, 12:12 PM

#

Ok thanks

night cloak Sep 23, 2019, 12:13 PM

#

i really need help

storm flumeBOT Sep 23, 2019, 12:13 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak Sep 23, 2019, 12:13 PM

#

how could i contact o pubg mobile customers???

storm flumeBOT Sep 23, 2019, 12:13 PM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak Sep 23, 2019, 12:14 PM

#

the bot is not helping me

#

the bot in pubg mobile ?

#

@blazing saddle could u please help me

#

i need to talk to someone about my pubg account is hakced but did not get banned i just got hacked

blazing saddle Sep 23, 2019, 12:18 PM

#

Hello, @night cloak
Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

brave hatch Sep 23, 2019, 12:21 PM

#

@blazing saddle they aren't replying

devout socket Sep 23, 2019, 12:23 PM

#

@blazing saddle i am getting no response in pubg mobile customer support section.

storm lake Sep 23, 2019, 12:30 PM

#

@blazing saddle no response

modern urchin Sep 23, 2019, 12:34 PM

#

Ahmaed ana ali

spring void Sep 23, 2019, 12:35 PM

#

**Customer service only replies when an issue is legit and it might take several tries aswell **

glossy sable Sep 23, 2019, 12:40 PM

#

And isn't because they didn't reply that they didn't read
For example, reports (bugs, cheats, suggestions) don't get replies but they always read.

novel portal Sep 23, 2019, 12:44 PM

#

@vital sluice

vital sluice Sep 23, 2019, 12:44 PM

#

Yes, @novel portal?

novel portal Sep 23, 2019, 12:44 PM

#

I want to report a pubg player he is a hacker

#

@vital sluice

storm flumeBOT Sep 23, 2019, 12:45 PM

#

Hello, @novel portal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

novel portal Sep 23, 2019, 12:46 PM

#

@vital sluice

#

I have his ingame id

#

I have copied it

vital sluice Sep 23, 2019, 12:48 PM

#

Did you read the above message from @storm flume ?

novel portal Sep 23, 2019, 12:48 PM

#

@vital sluice Yup

vital sluice Sep 23, 2019, 12:49 PM

#

Then you can just do the simple things mentioned in the message.

novel portal Sep 23, 2019, 12:49 PM

#

I have reported 2 weeks ago but no recaction....He still using ESP Hack

#

His in game id is : 560934488

vital sluice Sep 23, 2019, 12:50 PM

#

There is nothing I can do about it. Do follow the steps mentioned and report the account to the customer service in-game with the evidence you have gathered.

novel portal Sep 23, 2019, 12:51 PM

#

@vital sluice okk

quasi dome Sep 23, 2019, 12:52 PM

#

guys can we even report hackers from leader boards

hazy basin Sep 23, 2019, 12:56 PM

#

@quasi dome I don't Think so brother. Maybe it will work if you have Screen shot or video against them.

storm willow Sep 23, 2019, 1:01 PM

#

If you have video evidence attach it and report in game customer service @quasi dome

frail zephyr Sep 23, 2019, 1:03 PM

#

@blazing saddle do u intend To solve my problem? Or what? Waiting From 5 hours

sharp anchor Sep 23, 2019, 1:05 PM

#

Can someone help pls when i am trying to play beta it server coneection error can someone help me to solve this problem in pubg beta

plucky sequoia Sep 23, 2019, 1:06 PM

#

Hey whats with the prime plus issue going on?

drifting lark Sep 23, 2019, 1:10 PM

#

Will this gesture mess up my game on iPadOS too?

📎 image0.png

frail zephyr Sep 23, 2019, 1:11 PM

#

@plucky sequoia i am waiting For 5 hours.. he is only Replying to wait..

normal fulcrum Sep 23, 2019, 1:11 PM

#

@drifting lark Only if you have iOS 13

drifting lark Sep 23, 2019, 1:12 PM

#

I’m asking about the iPadOS

normal fulcrum Sep 23, 2019, 1:15 PM

#

I guess iPad also runs on iOS

#

And this feature of notepad gesture is only available in iOS 13

spring void Sep 23, 2019, 1:24 PM

#

@quasi dome you can open their profile amd report from tier overview section

verbal sleet Sep 23, 2019, 1:44 PM

#

Hallo i manage to get back my account and changed the email with pass the hacker seems to have access to pubg what to do next?

#

He keeps loging in 😂 😂 😂

spring void Sep 23, 2019, 1:45 PM

#

@verbal sleet when resetting password there is an option of logout email from all devices use that

abstract nexus Sep 23, 2019, 1:46 PM

#

BhaiBhai2344 is hacker please ban it account

storm flumeBOT Sep 23, 2019, 1:46 PM

#

Hello, @abstract nexus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

minor geyser Sep 23, 2019, 1:48 PM

#

📎 image0.png

abstract nexus Sep 23, 2019, 1:48 PM

#

This was it

#

@minor geyser one day my account is also ban for a week

minor geyser Sep 23, 2019, 1:48 PM

#

Why this my account is not open this time 2 hours ago I am open but this time one and say I am cheating with game

spring void Sep 23, 2019, 1:49 PM

#

@minor geyser avoid teaming with hackers so this doesnt happen again. It might be a month suspensions next time

minor geyser Sep 23, 2019, 1:49 PM

#

But I am not use any hack

spring void Sep 23, 2019, 1:49 PM

#

@minor geyser it clearly says your teammates were using hacks. Avoid playing with anyone suspicious next tine

minor geyser Sep 23, 2019, 1:50 PM

#

But randomly hacker in lobby is not my problem is pubg community problems they not ban hackers

blazing saddle Sep 23, 2019, 1:51 PM

#

@frail zephyr Can you use the search option and check your mentions.
I gave you the answer earlier.

spring void Sep 23, 2019, 1:51 PM

#

It doesnt happens due to random teammates, it is someone in your friend list using hacks while playing with you @minor geyser

minor geyser Sep 23, 2019, 1:51 PM

#

Many hackers play in game for rank push and anti ban use

storm flumeBOT Sep 23, 2019, 1:51 PM

#

Hello, @minor geyser!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

minor geyser Sep 23, 2019, 1:53 PM

#

I am use iPhoneXS and I am not use any third party software

#

How can I am releasing my account soon in few hours

blazing saddle Sep 23, 2019, 1:55 PM

#

Hello @minor geyser
Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

balmy tapir Sep 23, 2019, 1:56 PM

#

Hi please help about this
I do not use any Root and programs. But my accaunt has banned . Please come back to my accaunt
My id pubg :- 5238581404

📎 image0.jpg

minor geyser Sep 23, 2019, 1:56 PM

#

My account was banned in 10 years??? Say

#

Same issue bro

spring void Sep 23, 2019, 1:59 PM

#

@minor geyser it says it is for 1 week in screenshot

#

And refer to toroids message we dont provide support regarding banned accounts here

minor geyser Sep 23, 2019, 2:00 PM

#

But I am not play for one week???

spring void Sep 23, 2019, 2:00 PM

#

No, or you can file a claim if your account was unfairly banned

#

Alternatively you can make a new account for the time being @minor geyser

minor geyser Sep 23, 2019, 2:02 PM

#

No I am releasing my account many time invest in my game 1.5 year time to play with pubg

spring void Sep 23, 2019, 2:03 PM

#

You can wait 1 week and it will be unlocked. Avoid breaking TOS next time @minor geyser

verbal sleet Sep 23, 2019, 2:14 PM

#

Thanx for ur support

crisp turret Sep 23, 2019, 2:15 PM

#

What is health verification system in game of peace

storm flumeBOT Sep 23, 2019, 2:16 PM

#

We provide support only for the global English version of PUBG MOBILE here.

spring void Sep 23, 2019, 2:17 PM

#

@crisp turret ^

crisp turret Sep 23, 2019, 2:18 PM

#

Ok

#

Lol thanks .

weak acorn Sep 23, 2019, 2:28 PM

#

There are so many hackers we are facing in each and every game. What's pubg doing about it. Should we stop playing pubg?

fallen verge Sep 23, 2019, 2:28 PM

#

#stopeatingourmoney

#

@weak acorn yes

sleek hawk Sep 23, 2019, 2:29 PM

#

Hello I want one of the officials in the matter of my account in the pubg Mobile

#

Hello?

celest shadow Sep 23, 2019, 2:31 PM

#

Hello there, @sleek hawk. How may we be of assistance?

sleek hawk Sep 23, 2019, 2:33 PM

#

I am Bbgi account was tied to Elvis and Gemail canceled its link to Elvis because link it to Twitter, but I was surprised that I appreciate linkage with Twitter and Elvis delete and I can enter my account only from Gemail knowing that my device even know what Ivan supports Gemail

#

😫

#

where are you

#

Hello

next olive Sep 23, 2019, 2:41 PM

#

So someone hacked into my Facebook account, got the account disabled by Facebook (permanently) put my PUBG account on the Vietnam version, then got banned on my account but he did not even play a game on it. Anyone know how I can handle this situation?
I still have the account logged in on game centre but it’s banned for 10 years and also stuck on the Vietnam version?

📎 image0.png

#

If anyone has a reply pls just ping me 😉

pseudo bear Sep 23, 2019, 2:53 PM

#

Hello: I have logged in to pubg mobile Vietnamese version by mistake and I can no longer log into pubg mobile Global version Please help or reply to my message: Thank you

indigo arrow Sep 23, 2019, 2:53 PM

#

@spring void hello bro

light trout Sep 23, 2019, 2:54 PM

#

It's a governmental restriction. Go ask to the Vietnamese in-game Customer Support. Either create a new account on global or play on VN, be more careful next time so you won't make any mistakes. @pseudo bear

indigo arrow Sep 23, 2019, 2:54 PM

#

@light trout why i get bannd and i dont used any cheating

#

@light trout i get banned for 3 month

mild moon Sep 23, 2019, 2:57 PM

#

I need help, I buy 8k UC but I didnt get it yet..!

light trout Sep 23, 2019, 2:58 PM

#

@indigo arrow 3 months ban = Cheating/Teaming with cheaters. The ban duration depends on the severity of the offences.
If you feel the ban was unfair and unjustified, kindly click the File Claim button and wait for response. We do not deal with account suspensions here

indigo arrow Sep 23, 2019, 2:58 PM

#

@light trout thanks ✌

mild moon Sep 23, 2019, 2:58 PM

#

anyone here who can help?

light trout Sep 23, 2019, 2:59 PM

#

Hello, @next olive.
Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked/ disabled.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

indigo arrow Sep 23, 2019, 2:59 PM

#

@light trout i click ok file calim but its not open

light trout Sep 23, 2019, 2:59 PM

#

@indigo arrow Have a great day

storm flumeBOT Sep 23, 2019, 2:59 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @mild moon. Remember to read through #481198147478224896 before asking questions in the support channels.

light trout Sep 23, 2019, 3:00 PM

#

@indigo arrow Tried waiting?

indigo arrow Sep 23, 2019, 3:01 PM

#

Oki

mild moon Sep 23, 2019, 3:02 PM

#

anyone here ?

indigo arrow Sep 23, 2019, 3:02 PM

#

@light trout We know one uses fraud and I have hit his account more than once did not close the account do I find another way to report it

next olive Sep 23, 2019, 3:04 PM

#

@light trout I keep on getting ignored the customer service people like just copy and paste a message then close the conversation, I’ve been so persistent trying my best since the 7th of September

fallen verge Sep 23, 2019, 3:06 PM

#

ban hackers not LEGIT players

pseudo bear Sep 23, 2019, 3:07 PM

#

@light trout I contacted the in-game support team VN but they couldn't solve the problem. They didn't help me at all and I contacted the EN support team and the conversation was closed immediately 😢 No one can help me: Thanks for your reply

paper rivet Sep 23, 2019, 3:08 PM

#

guys i want to talk to any supporter please

#

any help please !!

light trout Sep 23, 2019, 3:16 PM

#

Has the money been deducted from your account? @mild moon

mild moon Sep 23, 2019, 3:17 PM

#

yes

#

if i buy Uc from midasbuy, I will be banned ?

light trout Sep 23, 2019, 3:18 PM

#

Try contacting customer support in game with your purchase receipt screenshot or get a refund from your payment vendor.

mild moon Sep 23, 2019, 3:21 PM

#

midasbuy is safe ?

light trout Sep 23, 2019, 3:23 PM

#

Yes, Midasbuy is an official one

mild moon Sep 23, 2019, 3:24 PM

#

then why i got ban after the buy 8k UC ?

#

I contact to midasbuy for this issue

light trout Sep 23, 2019, 3:26 PM

#

@mild moon You can use the File Claim button and get support from the in-game customer service regarding your ban.

mild moon Sep 23, 2019, 3:27 PM

#

but i contact to midasbuy for this issue..!

#

i think pubg is not good now.. i buy alot uc before, no ban, and today i buy 8k uc i got ban nice pubg service

#

I am playing pubg from season 2 !

light trout Sep 23, 2019, 3:31 PM

#

@next olive We are just volunteers here. However it may take up to 1 month for the customer service team to get back to you before being declined.

red blaze Sep 23, 2019, 3:32 PM

#

I communicated with the in-game support service but their response was never helpful and repetitive

hollow badger Sep 23, 2019, 3:32 PM

#

@MrX#8092 Bro, they don't ben hackers, they just ban legit players.

next olive Sep 23, 2019, 3:32 PM

#

Ya @red blaze over and over again

#

I’ve tried talking to them about 11 times now