questions

[sonic dew]

For sure?

[night cloak]

There's no like the timing icon on the item or even saying it's only for 3d or 5d so yeah

[sonic dew]

Ok

Becoz yesterday I got Video reward along with silver fragment I got pizza finish from scar-L without any time icon.. I was so happy and then when I go to inventory ... I saw time icon with lasting 3 days left🤣🤣🤣 I was like damn it

[night cloak]

Lol so sad

[sonic dew]

😂😂

[night cloak]

Hello,
Please contact customer service in game and start the conversation like below and include "revoke access" in your message @neon saffron.

[neon saffron]

@ArcNyte thank you very much

[night cloak]

@Ayush you're welcome.

[olive isle]

@night cloak bro this is not my video but I am facing this glitch most of time is am facing neda and smoke not working

@night cloak neda and smoke not working

[neon saffron]

@ArcNyte bro one more question

[storm flume]

Hello, @olive isle!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[olive isle]

@neon saffron arcnyte offline

[celest shadow]

How may I assist you, @neon saffron?

[neon saffron]

They Asked For Information and i gave my first purchase screenshot.
My Gmail account which i used for purchasing and my first in-game name including my character id.
And a screenshot of Google play purchase.
When will the reply back

[celest shadow]

@neon saffron, customer service response time may vary from hours to days and even weeks as they receive a lot of support tickets daily. I suggest that you wait patiently till a support agent responds back to your issue, refer to subpoint FAQ 6.2 in the #481198147478224896 channel.

[night cloak]

How to collect outfit and title ? I got a hat but not outfit ! Finish all missions in vikendi . I miss one in miramar its not my flt i trying to collect pirate create in miramar but every time i got level 3 backpack . !

[neon saffron]

@Secret Piston thanks

@celest shadow
Are you here?

[celest shadow]

Yes I am, @neon saffron.

[neon saffron]

Bro the above information i have provided to the customer service is sufficient or not to prove my owner ship of the account

[formal bough]

There is no way to contact through in game support since I can’t get to the game because it keeps saying new update and when I select OK it shuts down.

Just trying to get beta update

[half tendon]

I got 3 times hackers and they killed my squad....

Anyone can stop hackers

[slender rover]

impossible they everywhere....

[celest shadow]

Hello, @neon saffron. I'm sure those information would be sufficient. In a case where they want more evidence from you, be willing to provide it to the support agent.

[half tendon]

I have a proof can devlopers ban them

[celest shadow]

Hello, @formal bough. Could you elaborate more on your issue and send a screenshot for further clarification?

[neon saffron]

@celest shadow
Obviously bro.

[storm flume]

Hello, @half tendon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[half tendon]

@storm flume i have recorded videos can they ban

[celest shadow]

@half tendon, unfortunately we do not deal with hackers or cheaters here. As mentioned above, please use the in-game report system to report any hackers/cheaters you may encounter as reporting them in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

[dusk igloo]

Anyone having gyroscope bug? Like it cant stop going to a certain direction even tho we stopped moving the phone

[celest shadow]

Hello, @dusk igloo. I have yet to face such bugs as I myself use Gyroscope. It may be something to do with the hardware within your device however you may report this bug in the #555492558428700682 channel so that other users who face the similar can upvote your report. You can find the bug reporting form in the Pinned Messages of the #555492558428700682 channel.

[storm willow]

@celest shadow @dusk igloo i think it was already reported check #555492558428700682 last Monday post is that what you are saying ?

[grizzled lark]

Yes, they meant the same, @storm willow.

[storm willow]

👍🏻

[maiden salmon]

I want beta of 0.15

[grizzled lark]

You will be notified about it whenever it will is available, @maiden salmon.

[night cloak]

@night cloak you can't because you didn't complete all missions in every map. you weren't able to finish 2 missions in Miramar map.

[storm willow]

All 4 need to be completed?

In global treasure hunt to claim rewards?

[night cloak]

yes. you need to complete each and every mission in all 4 maps @storm willow

[storm willow]

RIP

[wicked timber]

How can i dismantle emotes. The new update have this feature or not?

[night cloak]

@night cloak 😑

tap on that particular emote you want to dismantle, then the option will appear

@night cloak

[wicked timber]

Ok

@night cloak nothing apeared mate.

[night cloak]

wait for reply from staff

they will assist better

[hoary grove]

Again hacker in duo And Squad

[storm flume]

Hello, @hoary grove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[hoary grove]

@light trout already but same hacker

[glossy sable]

@wicked timber Be sure you have a double of the emote, if you only have one you can't dismantle it

[wicked timber]

@glossy sable yes i do have two emotes.

How can i dismantle

[light trout]

@hoary grove it usually takes time for developers to take necessarily measures to prevent further use of the hacks and to improve the anti-cheat system.
Moreover, we do not have any powers in the game so we can't assist you. Only the customer service team can help you with that

[teal imp]

Can i use gfx tool ? Just for graphics improvement?

[grizzled lark]

There are no functionality of dismantling those yet, @wicked timber.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @teal imp.

[wicked timber]

Read it.

[stiff plinth]

Hey i have a video recording of a hacker can i get his account bann if i submit that video to you guys???

[storm flume]

Hello, @stiff plinth!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[proud oasis]

0.15.0 beta? Is it really gonna have all the things in the update when it becomes official? Cuz if so it might be the biggest update Yet

[glossy sable]

It might

[proud oasis]

I’m kinda surprised we are getting Ledge grabbing soo early

[glossy sable]

The small things are coming, the big ones ||BRDM, ledge grab|| is not sure

[proud oasis]

I just want Ledge grabbing

[glossy sable]

That's going to take longer, still buggy on mobile

[proud oasis]

I kinda figured

[glossy sable]

But Deagle, MP5K and Payload mode yeah

[proud oasis]

It’s still new on the pc version I hear it’s janky there too still

[glossy sable]

Ammo switch nearly sure, since it's teased already

[proud oasis]

Deagle And Ledge Grabbing are only things I care for the mp5k is trash I hear

[glossy sable]

[proud oasis]

Alright well that’s all I needed

[glossy sable]

[olive relic]

Hi franck there a hacker can i get his account banned ? He is using wall hack and his rank in middle east is 16 !! This one must be banned

[glossy sable]

You can, just report them 🙂

using that button

[olive relic]

I don’t think that will be faded

[glossy sable]

If you have screenshots and/or screen recordings that can serve as evidence, send them along the report.
Follow the bot's instructions:

[storm flume]

Hello, @olive relic!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[hard comet]

Hi I have done every mission in global treasure hunt but when I had to claim my big reward the game is not giving me the big reward can anyone help

[olive relic]

The hackers are increasing the points in the servers and pubg is allow it

[night cloak]

Anyone knows the tcp/udp ports the pubgm use? I need them for router port forwarfing configuration, thanks

@olive relic this channel does not deal with hackers, you need to contact in-game support

@teal imp third-party apps are not allowed, your account can be banned too

[hard comet]

@night cloak please let me know my solution also

[night cloak]

have you cleared each and every mission on all 4 maps? @hard comet

[hard comet]

No on 3 maps I didn't know how it works in erangel but after that I have done all

[night cloak]

if you miss to complete any single mission then you cannot claim the Outfit and title

[stiff kite]

Hello Can any one from support give number phone Tencent Customer Service Hotline bacause i found only national number Chinese number so i can get some help because i have a big issue and i need who can help me

[shadow venture]

i'm totally stop playing this game without any reason bann me 7 day and they don't help us

bye pubg

[stiff kite]

@shadow venture i got banned 3 month just bacause i start playing in mobile but when i play yesterday in pc they tell me stuped reasons why i got banned

[wicked timber]

Dont worry title is travler for 30 days. And outfit is flight attendent worst outfit.

[stiff kite]

i be honest Pubg international didnt care about us they are just need to take much money from us and like that who care about you i play PUBG Chinese and i found it much better then this

[shadow venture]

right

[night cloak]

@stiff kite you can contact Tencent by email only [e-mail]

[stiff kite]

Right know i spend much money time and fight with stupid cheater in this game lag to try to enjoy and report to make this game much safe for people but when i got banned just bacause i play one time in computer without reasons that is so worried

@night cloak i contact Tencent Customer Service Centre also without any reponse and give them all details and im sure i never use any cheater tools but no one can give you help

[midnight bridge]

In many cases, contact emails, no reply

[shadow venture]

see what reply

[night cloak]

@stiff kite ban related issues aren't dealt here in this channel. You need to tap on File Claim or contact in-game support only

tap on File Claim option, if you found clean your account will be unbanned otherwise nobody can help on that

[shadow venture]

they don't reply in game support

[stiff kite]

I try to contact them many time they are many people like me do the same but no reponse

[night cloak]

@shadow venture if your query isn't related to support please move to #pubg-mobile or #chat

don't clutter this channer unnecessarily

@stiff kite It's already has been cleared in F.A.Q. in pinned message. Kindly move to #pubg-mobile or #chat for further discussion

[stiff kite]

However thank for youre help im gonna try to call with support directly to know reasons and to try to get back my account

[light trout]

We do not have any control in the game, customer service team is the only one who can help you.
It also takes support team to reply depending on the number of requests they have received @stiff kite

[marble temple]

Why is the rank not updated? I mean I've just now reached in the top 100 solo wins in India, Asia server. But the rankings are not refreshed? How much time will it take??

[lofty trail]

@grizzled lark can my game stop crashing

[grizzled lark]

Yes it can, @lofty trail.
What have you tried since now?

[lofty trail]

@grizzled lark reinstalling, repairing, clearing storage

[grizzled lark]

Those refreshes every monday, @marble temple.

[lofty trail]

Does it require 6gb of Rams and a SD 800+ now to run?

[marble temple]

@grizzled lark nub, the titles are given on Monday, it refreshes daily

[lofty trail]

I got my 4gb ram and sd 630 + like 10 gb of free storage

[grizzled lark]

What connection do you play on, wifi or mobile data, @lofty trail?

[lofty trail]

mobile data?

don't tell me it is cause of the mobile data dude

[marble temple]

@lofty trailmoderator who haven't achieved any title other than pacifist or weapon master. That's why he don't even know that only the titles are given on Monday, the list refreshes daily.

[night cloak]

@marble temple It will be update on Monday

[lofty trail]

@grizzled lark now what shall i do

[marble temple]

[night cloak]

@marble temple a moderator already gave you proper answer

[grizzled lark]

Well, @lofty trail. If you don't have a wifi, you need to get someone's hotspot and try again or else use an dns changer app.

[lofty trail]

@grizzled lark bruh seriously my mobile data is making it crash?

[night cloak]

If you are facing rank frozen issue then either using hacks you are playing with friends who are using hacks

@marble temple

[lofty trail]

If that's it then why it crashes while I'm in a match and while in intense fight or last zones and works at a gap of 2 match

[grizzled lark]

I don't know, I had the same issue, @lofty trail. I did that thing and it stopped crashing.

[vital hinge]

Hii

[bitter hollow]

@Aditya#5078

[celest shadow]

Hello, @vital hinge. How may I assist you?

[vital hinge]

Actually i have a GUEST ACCOUNT , and when i opened PUBG than it was all lost , i have too many skins which i dont wanna loose , so can i get my account back ?

[night cloak]

Hi

@Admin ? I need help!

[celest shadow]

Hello, @vital hinge. That is one of the risk of opening a guest account without linking it to one of your social media accounts, you cannot attain your account back anymore unless you have a social media account linked to it.

[bright forge]

How to download beta version for 15.0

[night cloak]

Bro @celest shadow in crew challange asia tpp #1 team named papa is hacker i am in their whatsapp group

Ban them bro

[celest shadow]

Hello, @bright forge. We will open the beta channels and announce it as soon as it gets done on Subreddit first.

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

There r too many teams trying hard

@celest shadow seriously? I have played 3 tdm in which i got 1 hacker in every match and in asia tpp #1 there is a hacker

Team which is still unanned

How pubg still don't know they haacker i think they know but are not making effirts

Efforts*

[celest shadow]

@night cloak, please be advised that we do not deal with hackers or cheaters here. The best way is to report them using the in-game report system as reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

[vital hinge]

@celest shadow hey ! Can i take back my skins back from my guest account to my new account ?

[grizzled lark]

If you have lost that account, @vital hinge, you cannot.

[vital hinge]

Can i do something to get it back ?

I'll do anything

To get it back

[grizzled lark]

You can contact the customer support and ask them for recovering your account, @vital hinge.

[robust lintel]

Hello I have a guest account. How is you back

[grizzled lark]

If you still have a guest account, @robust lintel, kindly link it with your social media.

[night cloak]

Guest account option removed from Indian region only

[robust lintel]

@grizzled lark The device was cleaned. Now this gun

@grizzled lark I have ID and name

[grizzled lark]

You need to contact customer support, @robust lintel. Probably they will have some solutions for it.

[robust lintel]

@grizzled lark Where I find this

[storm flume]

You can contact the customer service via the game settings, @robust lintel. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[robust lintel]

Ok I will do now thank you very much

[frigid bobcat]

This is my pirated account 😢 now its cheating in my account

Please banned him

[patent jacinth]

:pubgm_hide

[night cloak]

@frigid bobcat Unfortunately, the server staff here can only provide you help with some issues. If your account has been hacked, you need to contact that specific social media support team.

As much as I hate to say it, your account is your responsibility.

[gritty gust]

This noob had aimbot,high jump, no fall damage , magic bullet and wiped our squad in 3 second

[night cloak]

Hello, @gritty gust

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[gritty gust]

Ok thanks

[night cloak]

No problem, have a great day ahead!

[balmy tapir]

🙈💪🏻

[celest shadow]

Hello, @balmy tapir. You are in the wrong channel, pease post your images to #media instead. This channel is reserved for PUBG Mobile Support only.

[balmy tapir]

@celest shadow ok ok sory 😘

[late geyser]

Hey one of mine friend is pushing by using esp hacks on his laptop and spectating himself to spot enemies.

how he will bann

[storm flume]

Hello, @late geyser!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[late geyser]

Frankly i am asking that there is any chance that he would get banned

[young yacht]

Hi does anyone know how to stop anyone from logging in to my account through twitter???

I revoked access to twitter but he can STILL LOG IN

[late geyser]

Hey @young yacht just open your Twitter account remove the authorisation first of pubg mobile, then reset your password and login again in your game.

[dim crow]

@night cloak i tried a lot but no they do not wanna refund neither they wanna credit the UC lol

[cunning crown]

Hello how are you I wish you a happy day I want you to help me in the recurrence of my account :: My phone was stolen and all the information was stolen with her account Gemel Marjit game Bbgi Mobile was run by cheating programs or illegal methods I am not responsible for what happened after months I recovered my account and came down Game Bbj mobil on my new phone and shocked that my account has been banned so much sadno and I have no solution to regain my account Sawakm please help me please
ID :: 558278646

[foggy hare]

.

Does the game work on Ramat 1.5

[night cloak]

@cunning crown Whether you used it or them, the account was used to cheat in game. That's why it was banned. You may open a new account and try to put a screen lock on your phone.

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@night cloak 3 months ban is for actively teaming with cheaters, for further information read the previous message.

[lofty trail]

@night cloak my game is continuously crashing while I'm in match

[night cloak]

@lofty trail May I know the device you're using to play?

[lofty trail]

@night cloak Motorola G5+ Indian version

[night cloak]

@cunning crown Please avoid repeating that.

[frigid bobcat]

@night cloak but the cheaters is your responsibility and you can give any solution to fix it.. Because this game his big concern to the uc and crates .

[night cloak]

@lofty trail Let me look into the specs.

[lofty trail]

@night cloak sure

[vital hinge]

Please check it out one more , if i cud get it back id : 5187879133

[cunning crown]

I don't want to know that the account thief will do this account

[frigid bobcat]

@storm flume the cheaters is your responsibility and you can give any solution to fix it.. Because this game his big concern to the uc and crates .

[night cloak]

@lofty trail There are few steps you can try:

• Clear cache of the game.
• Restart your phone before playing.
• Try to avoid hot temperature.

[lofty trail]

@night cloak I've tried every single thing

Even reinstalled

[night cloak]

@lofty trail Then, the last suggestion would be to find a Facebook group or online forum regarding your device and see what others are doing to solve this issue.

[cunning crown]

I don't want to know that the account thief will do this account

[lofty trail]

ok

[night cloak]

@cunning crown Your account is your responsibility, you could contact customer support when your phone was compromised, now it's too late. For further discussion, I'd suggest you to use #pubg-mobile.

[vital hinge]

Please check it out one more , if i cud get it back id : 5187879133

[night cloak]

@frigid bobcat Not my responsibilty, I don't like the game either. You can blame the "cops" for all this.

@vital hinge It's not possible to recover a guest profile. You may create a new account.

[vital hinge]

OK , thanks

[storm willow]

Did anyone win PUBG story event?

Also what happened to Pmco voting events all gone ?

[edgy trail]

Where can i download pubg 0.15 beta?

[shadow thorn]

This bs cost me the match. Stop trying to simply get our money with new cosmetics. Fix your game!!

[craggy blade]

@shadow thorn Have you enabled Gyroscope?

[summer pumice]

I have issue with login

[craggy blade]

@summer pumice Can you elaborate?

[summer pumice]

I'm trying to login with my Gmail account

[celest shadow]

Hello, @summer pumice. Is your PUBGM account linked to any other social media account (FB or Twitter)? You may want to try that.

[summer pumice]

Because I link with Gmail & Twitter

[celest shadow]

Try logging in with your Twitter account, @summer pumice.

[summer pumice]

@celest shadow but why I can't login with my Gmail account

[night cloak]

@summer pumice It's not possible to login through Gmail anymore. The support found suspicious activity with the login method. You can only use Twitter.

[toxic jackal]

Today I completed the global treasure hunt event and received a useless outfit and a time limited title.But in the event it was written that we will get 3 permanent outfits.

[blazing saddle]

@toxic jackal The event says you will get 3 permanant finishes not outfit.

[shadow thorn]

@craggy blade yup, that's not the problem tho. The scope constantly drifts towards the bottom right, I'm not able to move it

[blazing saddle]

The outfit consists of 3 items, @toxic jackal.

[shadow thorn]

All we want is the bugs fixed, not more mf skins

[craggy blade]

@shadow thorn Check your gyroscope sensivity or if you think its a bug you can report it in #555492558428700682 and ingame

[shadow thorn]

It is a bug. The in game reporting system is bs.

[craggy blade]

@shadow thorn You can also report it in discord in #555492558428700682

[shadow thorn]

Says I "don't have permission to send messages" in that channel

[craggy blade]

@shadow thorn read the pinned message of #555492558428700682

[toxic jackal]

@blazing saddle sorry yes finishes , where are they , I got a useless shoe, a useless outfit and a limited title

[celest shadow]

Those are the rewards: a hat, an outfit and the shoe, @toxic jackal.

[toxic jackal]

The way they were promoting the events looks like the rewards will be awesome but they are making people fool.

In one more event it was written after completing the event you will get permanent m416 skin but they give a time limited skin

PUBG always lie to people

[marble temple]

Till how much time my regional rank will be freezed?

[neon saffron]

@celest shadow
Can you DM me i have to ask something.?
Private about my account

[celest shadow]

My DMs are open, @neon saffron.

[hollow vault]

how to get skyhunter set ?

[digital fiber]

Ban him please

[storm flume]

Hello, @digital fiber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[hollow vault]

@celest shadow help pls

[celest shadow]

Please wait a moment, @hollow vault.

Hello, @hollow vault. You are able to attain the "Sky Hunter Set" through the Weekly RP Crate. Refer to the image below:

[hollow vault]

Thanks !

[celest shadow]

[night cloak]

What are you doing with the cheaters? There is a lot of hack. There is no solution with them. We are reporting on the cheaters and they are still playing.

[celest shadow]

Hello, @night cloak. Reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

[night cloak]

We want to eliminate the cheaters they buy hack monthly from the developer and the major updates the hack in the presence of a gap in order that the company can not attend

[olive relic]

One of the famous games and company in the world can’t find solutions for cheaters lol

[bold siren]

Feel free to have discussion about it in #chat, #622098914660712472 & #pubg-mobile. As we repeatedly said, we do not deal with cheaters here.

[merry sandal]

If you keep on going, @olive relic, we'll be forced to take moderation actions against you.

[olive relic]

🐣

[glossy apex]

@night cloak @haughty sleet @harsh anchor i wanna report a team teaming with another team

[grizzled ice]

I cant open my game with my facebook account

[glossy apex]

@long inlet @neon patio help guys

@night cloak @blazing saddle ?

Any of u even here?

[blazing saddle]

What is the issue, @glossy apex?

Can you elaborate the issue with a screenshot, @grizzled ice?

[glossy apex]

@blazing saddle i hopped in a game and later on it i came in 2 teams teaming together

I want them banned or atleast suspended

[storm flume]

Hello, @glossy apex!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[glossy apex]

It never does anything

I recorded them got their names

[grizzled lark]

Well, that's the only way you can report cheaters in the game, @glossy apex. We cannot do anything about them here.

[glossy apex]

Anyone here is like a mod in game that can ban them or smth? I can send u the vid

[grizzled lark]

There are no in-game mods or developers here, @glossy apex.

[grizzled ice]

@blazing saddleok

[glossy apex]

This is why hackers are all around the place there is no mods to ban them as soon as they get reported

[coarse swallow]

Where is the beta version tab

[brave crypt]

What about cheaters

Who must we told him about them , why PUBG didn’t give them ban

[storm flume]

Hello, @brave crypt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[spring void]

@coarse swallow beta channel will be available once beta is officially announced

[coarse swallow]

@spring void thank you bro

[gilded spear]

..؟

[night cloak]

Where are you from @gilded spear? It can be because your country no longer supports billing v3 support.

@night cloak I was banned for the third time in a row for no reason

[fair tartan]

@blazing saddle Outfit ≠ finish. Finish is a paint job, done on something. Like gunskins, bagpack, helmet etc. So, Tencent mislead us on social media. Thanks

[night cloak]

For how long @night cloak?

25/9/2019

I will commit suicide as soon as I have not found a solution to this problem @night cloak

I lost my money and lost my time and effort and I did not find anyone to care about my problem

[spring void]

@night cloak if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well

@night cloak plus one week bans are issued due to teaming with hackers or data errors with client

[sullen hollow]

Good day. Could you please tell me what to do? Yesterday i played few matches with hacker in my team. Today I see my account banned for 10 years. And the hacker still playing.

[spring void]

@sullen hollow both systems use different mechanism, thus it would take a little longer for the hacker to be banned. Dont worry he will eventually be banned

[night cloak]

Looks like connection issue. Try checking your connection and finding solution. I don't think you would like society calling you dumb to do suicide over a game. You can always try contacting customer service for the reason @night cloak.

[sullen hollow]

@spring void is it ok to get 10 years just for a few matches? Should i make a ticket for support team?

I didnt use any hacks

[spring void]

@sullen hollow you can if you want, however your ban is justified as you played with hackers

[sullen hollow]

@spring void Is it possible to reduce the term of the ban at least?

[spring void]

@sullen hollow no, i would advice you to create a new account

[tulip thistle]

What happened to pmpc

[shadow venture]

i'm spend lot money in game but not support us helping if no reason bann

[spring void]

if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well

@shadow venture ^

@tulip thistle what is the issue

[tulip thistle]

@spring void why I doesn't receive any mail that I registered room I'd nothing

[spring void]

@tulip thistle check ingame mails

[shadow venture]

but i need to talk issue direcly cause i note as usual player

[tulip thistle]

And 1 question

Does our 4 squad need platinum 5 rank in Asia so our matches count

[spring void]

@shadow venture no account is suspended without reasons, and we cant help you tegarding banned accounts as we arent affiliated with tencent and have no power ingame

[shadow venture]

and i'm already send mail but they don't reply

[spring void]

@tulip thistle refer to the rulebook in ingame mail

[tulip thistle]

@spring void there's not written

[shadow venture]

said contact ingame support

[tulip thistle]

Because season change rank down

[shadow venture]

but in game support not reply what can i do

[abstract pulsar]

@spring void r u from karachi? Help me pls

[spring void]

@tulip thistle all information is listed on website and rulebook i have no extra info

@abstract pulsar no i am from lahore lets hop into #chat

[abstract pulsar]

@spring void thnx

[spring void]

@shadow venture you can, however they arent confirmed to reply unless your ban was unfair which is really less chance

[tulip thistle]

@spring void good to see that pubg
supporting Pakistan. Hope to.get our own server for good ping

[shadow venture]

they don't reply my issue

i'm playing this game about 1 year

[abstract pulsar]

@tulip thistle agree me from islamabad

[shadow venture]

totally hopeless i'm

[smoky spoke]

Plss ban all 3rd party app users becuse normal player not giv a kill and rank only waist his time and mony

[tulip thistle]

@abstract pulsar I am from karachi

[violet heath]

How come i keep getting data error and getting kicked from the game 😦

[abstract pulsar]

@violet heath try to reinstall the game

Or clear data by going to settings then apps then select pung mobile then click on clear data

[violet heath]

what does that do

@abstract pulsar

[abstract pulsar]

@violet heath it just reset your game and the bug that you mentioned also get reset :D

And ur game will run smoothly 🙂

[blazing saddle]

It will clear the corrupt files which are cauing problem and redownload fresh files for the game, @violet heath.

[violet heath]

do all my controls

[blazing saddle]

Controls won't reset if you just clear cache from device settings, @violet heath

[violet heath]

reset

ok sweet thanks

wait where is the setting to clear the cache

[night cloak]

It's under the apps section if you are on Android @violet heath.

[violet heath]

i’m on ios tho :/

[night cloak]

Then just repair the game for now.

[violet heath]

how do u do that?

[spring void]

@violet heath from login screen

[violet heath]

kk thx

do i do routine repair?

[blazing saddle]

Yeah routine repair should be enough to fix the problem, @violet heath.

[violet heath]

okay thx

[abstract pulsar]

@violet heath or just uninstall then reinstall

[storm flume]

Hello, @gritty glade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[gritty glade]

@storm flume
Not work

@celest shadow

Not work.

Reporting since season 5

[normal fulcrum]

Report of 1 person won't do it. Record his gameplay and upload it to yt and send the clip to customer support in-game

[full siren]

if u guys really want to stop cheaters then take some actions on streamers.

those guys r hacking pubg mobile and also sell their hacks on discord

[spring void]

@full siren @gritty glade all hackers will get banned dont worry

@full siren you can report servers to discord, pubg cant stop the servers

[storm flume]

Hello, @full siren!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[gritty glade]

@spring void

Pubg Banned 5000 Hacker.

OK /

5000 Hacker Open New 50,000 Account.

😅😅

[spring void]

@gritty glade and then new accounts get banned too, dont worry 😀

[full siren]

take some actions on the streamers

[blazing saddle]

Hey, @gritty glade
I think you understand that we do not deal with hacker reports in this server.
Do not keep bringing such reports here and clutter the channel. You may feel free to report cheaters ingame or to the ingame customer support.

[full siren]

otherwise all legit players will leave pubg

[gritty glade]

@blazing saddle

I try in game support.
But they also don't give me a reply

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @gritty glade. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gritty glade]

@blazing saddle

No they reply me but they can't take action

[full siren]

if u search on youtube u guys will got too much are streaming their games on youtube. Take some actions on them.

*hackers

[spring void]

@full siren they cant ban hackers straight from youtube, yu have always been answered please move

[full siren]

@spring void they have strong antiban.

[spring void]

There is nothing as antiban, some programming cant mess up a game's database @full siren

[storm flume]

Hello, @dry meadow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[wise yew]

ya ya remove it 😂

[spring void]

No use of sending it here, if you cant say anything relevant move to #chat @wise yew

[storm flume]

Please do not use any other language aside from English in this channel, @dry meadow. Refer to #613267301243944960 for language channels.

[wise yew]

@spring void ok give permission to send Pic 😂

[spring void]

You wont, it is given to either staff or people with ultimate role @wise yew

@dry meadow my country doesnt matter, the rules do please leave this chat if you arent willing to use #chat

[trail pendant]

You need to report but not in this channel @dry meadow

[wise yew]

@dry meadow they are lieing to you they will not banned it

[spring void]

@dry meadow we have no power ingame to ban anyone

[wise yew]

@spring void within two days you ask for proof to bannd now you say you dont have power to bannd

[trail pendant]

Here is a staff team moderating discord and support only, they have not any access to ban anyone in game @dry meadow

[spring void]

@wise yew i never asked for proofs, i am in no way affiliated with tencent

[wise yew]

@spring void not you, your team is asked

[dense remnant]

There are hackers in every game @ asia server

[spring void]

@wise yew noond here does ask for proofs here, they may have asked about talking with ingame support

[dense remnant]

Looks like to play this game normally i should also use hack

[shell garden]

eventually all cheaters get banned. there's a reason why there aren't any level 60+ cheaters and most cheaters are using fresh lvl 30-40 accounts.

if you want to complain about the process being slow, do it elsewhere. this channel just exists to help users with their issues

[wise yew]

this game become disastrous pubg supporting paying hackers

[thick dagger]

does pubg mobile have an anti cheat program

[dense remnant]

In there dreams they have

[spring void]

@wise yew they dont support hackers, all hackers are eventually banned

[dense remnant]

But for paid hack it's garbage

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[spring void]

Enough all those of you asking about hacks please leave

@dry meadow deleted them because they were offtopic and racist

Thanks for telling, 👍

[storm flume]

Please do not use any other language aside from English in this channel, @dry meadow. Refer to #613267301243944960 for language channels.

[shell garden]

^
im also upset about the cheaters, but you really are complaining in the wrong place

[dense remnant]

Where to complaint??

[shell garden]

this channel is mostly compromised of volunteers who do their best to help users who are having some sort of trouble. we have no power over bans, and thus can't help you no matter how much we want to

[spring void]

@dense remnant to ingame support

[storm flume]

You can contact the customer service via the game settings, @dense remnant. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[celest shadow]

Hello, @dry meadow. What seems to be the issue here?

[dense remnant]

We does complaint but some hackers are above lvl60 playing frm season 3

[spring void]

@dry meadow ok thanks for the suggestion, can you please stop now.

[dense remnant]

Wht abt them??

[celest shadow]

Hello, @dry meadow. If you do not have any questions or queries then please move to #chat, #622098914660712472 or #pubg-mobile for game related discussions. Please remember that this channel is reserved for PUBG Mobile Support only.

[spring void]

@lime juniper please check this guy @dry meadow i have deleted several of his messages

[celest shadow]

Stop it right now, final warning, @dry meadow.

[wise yew]

@spring void alot of them not banned don't tell lies

[spring void]

You can check the logs thanks

[lime juniper]

You will be muted if you do not knock it off at once, @dry meadow.

[shell garden]

i think it's important to keep voicing your dissatisfaction but just do it somewhere else smh

@dense remnant if people are constantly reporting those cheaters, I find it hard to believe they're still cheating or are cheating whatsoever. many legitimate players get reported a lot and automatically banned

[full siren]

give powers to some legit players to ban cheaters in game.

[spring void]

@full siren feel free to suggest it to ingame CS

[full siren]

😂

[wise yew]

@full siren it not about the power its cleared that they support hackers

[full siren]

@spring void i am joking

[dense remnant]

@shell garden i was playing one game in midle east server and i have got 2 hackers im my own team randomly one got banned but other one is not having royal pass and everything...

[spring void]

Feel free to do it in #chat @full siren 😀

[dense remnant]

Can i suggest something??

[spring void]

@dense remnant not here but ingame

[full siren]

but there is too much hackers in emulator lobby

[spring void]

@full siren devs are aware of situation just wait and they will be wiped off from the game

[dense remnant]

@spring void ok thank for your support🙏

[shadow venture]

what is this there sell hack in font your eye

[spring void]

Welcome

@shadow venture devs are aware of the situation just wait and they will be banned

[full siren]

discord allready banned some severs for selling hacks

[trim wagon]

Hello ?

[shadow venture]

but we are suffer this without reason bann 7 day this thing suffer many player.....we are just talk but they said without resaon bann 7 day ......show teamup hacker player

[trim wagon]

Guys .. what about the treasure event?
I finished all the missions and i didn't get the outfit

[spring void]

@shadow venture you accepted that you teamed up with hackers, now accept your mistake and move on

[raven scroll]

Pubg mobile = hacke .

[spring void]

Dont bring up same queries again and again @shadow venture

[velvet vault]

Is there a way to change my google account which I have linked to the game? I can't find an option to do it.

[spring void]

@raven scroll dont spam please

[shadow venture]

ok but make sure i'm not suffer this issue next time

[wise yew]

@raven scroll this game will die

[spring void]

@velvet vault no you cant, it isn't available to prevent account selling

[celest shadow]

Hello, @wise yew @raven scroll. If you do not have any questions or queries then please move to #chat, #622098914660712472 or #pubg-mobile for game related discussions. Please remember that this channel is reserved for PUBG Mobile Support only.

[raven scroll]

@wise yew right

[wise yew]

@celest shadow what you support!! nothing, all your issue is hackers only why still no solution for this ! that's mean you support hackers

[shell garden]

the support team here has no power to punish cheaters, and thus your complaints are directed at the wrong people... this is NOT Tencent customer support - this is a group of volunteers who spend their own time to help y'all, and rarely even get a glimmer of gratitude in return

[celest shadow]

Unfortunely, we do not deal with hackers or cheaters here, @wise yew. I highly recommend that you report any hackers/cheaters you encountered by using the in-game report system. We do not possess any powers to have those hackers banned, please try to at least understand. Thank you.

[raven scroll]

@shell garden ok u r right but where we should find the right people for that! 99% of players are hackers and 1% felt discusting of the game

[spring void]

You have been answered, report them ingame and move to #pubg-mobile

[shell garden]

@raven scroll feel free to let your voice be heard almost anywhere else - just not in a channel dedicated towards helping others with things we can help others with.

discuss in #pubg-mobile if you still want to - this channel is supposed to be sort of like Questions & Answers

[raven scroll]

@celest shadow every game we r making report and everytime we enter the game we die we dont have opportunity to play because of hackers

[celest osprey]

TBH every Game I get a hacker Pls Stop This Pubg

Even If I report the hacker he is not getting ban and I took the hacker in my friend list I asked him why ain't you getting ban he says that he rooted his phone hence his account won't get ban and emulator player also will never get ban for hacking(CHEATERS)

[raven scroll]

@shell garden ok our aim is clear and one if we all make hastag for example to let our voice be heard to developers and sure they can do but they dont want that.in Pubg steam there is no hack if there is hack directly u be banned so pubg mobile should be like this!

[celest osprey]

@raven scroll yep

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[wise yew]

@celest shadow in game report is unused its just to make us feel that you will banned them

[night cloak]

don't you think that there's something wrong with ratings system?

last two games. I ranked #6 and before that #5 even with good kills but I think i get more points than that in Ace- squad

[grizzled raft]

@night cloak it depends on the damage u gave and get and revives

[night cloak]

okay?????

is that less? look at the graph on the left "Damage: 95%, Survival 94%, Support 100% , supplies 99.9%"

[wheat stirrup]

No offense, but I believe that craxez has no idea about rating, lol

[grizzled raft]

@night cloak the higher rank u reached the more less the points you'll get.. if ur on top 1 or 2 u or below 5 maybe

@wheat stirrup me trying to be helpful be like

[wheat stirrup]

an SSS on that results page shows more about that game tho, 95% rating is only achievable with a good game on all sides of the pentagon

[night cloak]

@grizzled raft Tbh I been ace more than you were and I know how much points I used to get in Ace Rank (543) and how much Points I'm getting right now in Crown IV

[grizzled raft]

then delete the game and you'll be fine

[wheat stirrup]

And it's evidently clear, that they messed up that rating system... or else, it depends on what ranks ur enemies are in the lobby... I'm just assuming that, I'm not sure.. most multiplayer games works that way

[night cloak]

@grizzled raft I been asking admins why it's happening I'm so close to Conqueror now and I'm just wondering why I'm getting less points

@wheat stirrup people who killed me were in top 100 list of duos

and both of them were hacker smh

[wheat stirrup]

@night cloak then my assumption is false, they messed up the rating system in this update(14.0).. they claimed that they're changing the rating system from that version

@night cloak unless they make some kind of device identifier to block hackers, we would always see one one in every game... getting rid off guest login was the most easiest method, and they took like 18 months to do that

[night cloak]

@wheat stirrup Lol ye

[wheat stirrup]

@night cloak v should probably wait for a decade for them to figure out a device identifier block, by either IP or Mac Id or device serial block.. the later is the best, but I believe device nowadays doesn't share them with third party apps like they did on earlier androids

[rugged lake]

Why do i get Server timeout in the middle of match while discord and my wifi works perfect it made me come 2nd place alot of times because of that

And i know for a fact that im not the only one with this issue

[night cloak]

It happens sometimes for WiFi. I have no issues on cellular data.

[rugged lake]

But when i talk on discord my friend can stil hear me 🤔

[fallen fern]

Hahahaha

[rugged lake]

And my ping is balanced between 44 and 48

[fossil fog]

which one cheater report channel ?

[storm flume]

Hello, @fossil fog!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[fossil fog]

i have video of cheater team.

[night cloak]

It only happens with Pubg Mobile as far as I know. Maybe issue with router. It blocks connection from pubg mobile for some reasons. Restarting the router should fix it @rugged lake.

[fossil fog]

use magic bullet

[night cloak]

You can upload the video on social media like YouTube and send the link to customer service @fossil fog.

Hey i have a question

[fossil fog]

customer service ?

[night cloak]

Uhm where can i apply to be tester, iOS
‘I already have the link but it says it doesnot accept anyone rn’

[fossil fog]

policy... ok thnx @night cloak

[night cloak]

you're welcome.

@night cloak can u read my message up there please :)

Once the beta will be available the link will be posted in the server . You can check it out from there @night cloak.

Where? Please is there any link rn

For now i mean for this new pubg version

Not right now. Once it will be available.

[formal locust]

Was just coming to ask for the same thing lol

[night cloak]

Does anyone know when it will be?

Once it will be available it will be posted in the server so that you can download it.

[cerulean flax]

Pubg ban in India check

[orchid prawn]

I put 5 dollars in my acount and my I’d is 5170648095

[night cloak]

No it's not @cerulean flax.

[spring void]

@orchid prawn so what is the issue?

[orchid prawn]

I put I didn’t take the uc

[spring void]

Did you used midasbuy.com or ingame option?

[orchid prawn]

No from the game

[shell garden]

@orchid prawn do you have ios or android?

[orchid prawn]

Android

[spring void]

@orchid prawn contact ingame support they will help

[shell garden]

1st, check if the payment went through (so check your bank account or card or w/e, and make sure you had money deducted)
2nd contact in-game customer support and try a few times to reach a real person to help you. it most likely won't go through immediately, but the act of trying is important
3 contact google play store customer support, and request a refund stating that you cannot reach a real person in tencent customer support. provide proof of purchase with time stamps if possible

[heavy blade]

Hey, we were doing to do this achievement with my friend, where we need to get 3 wins in a row, but he had to go after we finished the second match. And since I feel way more confident playing classic solos than solo duos, I was wondering if it does or doesn't count as the third win even if I do it in just the classic solo.

[spring void]

.setnick @heavy blade appropriate

[storm flume]

Nickname changed.

[heavy blade]

Oh and yeah, sorry about the nickname.

[orchid prawn]

Thank you

[spring void]

If you want a new nickname feel free to ask one in #discord @heavy blade

[heavy blade]

I'm good with this, thanks.

[ripe stone]

how to report

[spring void]

@ripe stone report what?

[ripe stone]

players teammate in solo

[storm flume]

Hello, @ripe stone!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[spring void]

Refer to the above message ^ @ripe stone

[ripe stone]

@spring void where i can send picture proof to report this player

[spring void]

@ripe stone upload it somewhere and send link to CS

[quiet mirage]

in my games others guns make no noise at all, ive tried the repair options. and all my audio settings are at max, what should i do? i can hear others footsteps

[spring void]

@quiet mirage are you on iOS?

[quiet mirage]

no

im on android

[spring void]

@quiet mirage did it start now or. Since you started using 0.14.5?

[quiet mirage]

it started earlier

[spring void]

Try to reinstall it if you have already repaired and report in #555492558428700682 @quiet mirage

[quiet mirage]

okay

[night cloak]

0.15 goble beta release ? Or not

[rigid walrus]

Hi

[night cloak]

You'll be informed once the 0.15 version gets released, @night cloak. Keep an eye on #news.

[rigid walrus]

Is there a solution with cheaters?

[night cloak]

Hello there, @rigid walrus. What do you mean by "Is there a solution wjth cheaters"?

[storm flume]

Hello, @rigid walrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

...

[rigid walrus]

@night cloak We are pubg players , and we are requesting you as a major company to stop all the cheaters using hacking methods or we gonna change this wake game.

[night cloak]

@rigid walrus Feel free to do so, since I agree with you aswell. However, this channel is for support related to PUBG Mobile.

[rigid walrus]

@night cloak I can't get into the game with so many cheaters in it, and we want to solve this for me.

As a big company, you can't stop cheaters?

[shell garden]

@rigid walrus the support team here has no power to punish cheaters, and thus your complaints are directed at the wrong people... this is NOT Tencent customer support - this is a group of volunteers who spend their own time to help y'all, and rarely even get a glimmer of gratitude in return

[spring void]

@rigid walrus they do stop cheaters, it just takes time

[rigid walrus]

@shell garden okay thank

[night cloak]

@rigid walrus I'm in no way in contact with Tencent. So I can't really stop people from cheating.

[shell garden]

no problem! best of luck c:

[rigid walrus]

@night cloak I want to get in touch with them.

[spring void]

@rigid walrus you can do that through ingame CS

[rigid walrus]

@spring void thank you

[spring void]

Welcome

[solar prairie]

How do I check what league I’m in

Not jus like for squad or duo or solo like the league whole because on friends I can see their leagues

[spring void]

@solar prairie press on season and then you can check it

[blazing saddle]

By clicking the 'Tier overview' in settings for detailed information about your current season tier and ratings, @solar prairie.

[solar prairie]

Ohhh

[heady bloom]

I've got questions

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @heady bloom. Remember to read through #481198147478224896 before asking questions in the support channels.

[solar prairie]

If someone would ask me what tier I’m in what do I say

Does it depend on the squads solo or duo?

[blazing saddle]

@solar prairie The highest tier is displayed when you click the Season icon at the bottom left corner of the main lobby.

[solar prairie]

Oh ok

[heady bloom]

We all know in the end of darkest night there are planes flying over the sky dropping supplies

[blazing saddle]

The game counts the highest tier, regardless of solo, duo or squad, @solar prairie.

[solar prairie]

How do I check that

[heady bloom]

When I reached the supplies the pick up icon didn't show up

Can you guys shut up

[blazing saddle]

@solar prairie click this icon :

[solar prairie]

Yh

[storm flume]

Hello, @heady bloom!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[heady bloom]

Look at my score I'm super pro.

[blazing saddle]

You can post in #media, @heady bloom. This is not the intended channel for discussions. Keep this chat restricted to support related questions only.

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[blazing saddle]

@heady bloom Please move to #chat or #622098914660712472.
Do not spam or discuss here.

[limber owl]

@blazing saddle hi sorry to bother. Two days ago my cousin clicked a link that was supposedly linked to pubg and her Facebook got hacked. The person managed to disable it and somehow unlink her pubg from the fb and on his own. He comes online on her account and spreads that malicious link around in her friends list

I tried contacting in game support numerous times but it's all automated and no real answers from real people

[blazing saddle]

Hello, @limber owl
Social media account security is the users' own responsibility. The game or the staff team is not responsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked or disabled.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

[limber owl]

We're at the point that since they can't help her we're going to ask for a full refund of all her purchases ever made, which is a lot. Because this is why the person spies on high level accounts with good skins etc

[obtuse solstice]

@blazing saddle why i can ask for rp for only 7 days?They wanna make u buy it yourself.i would like to see a prenament request.

Pernament*

[blazing saddle]

So that some players do not abuse the feature, @obtuse solstice.

[limber owl]

@blazing saddle I understand it's her own responsibility but how did he unlink her account and link it to another? There's no way for her to recover it now and the in game support doesn't do a thing it's all automated

[obtuse solstice]

Oh i underdstand now.Thanks @blazing saddle!

[nova forge]

Every time when i get into the new gamemod in the beta app, the game crashes.

[signal yoke]

Help me my rank system freezed

[blazing saddle]

@limber owl Tell the user to contact the ingame support with all evidences to prove that that account belongs to them.

Do you receive/lose points after completing a classic match, @signal yoke?

[signal yoke]

Everything is normal but rank not showing @blazing saddle

[blazing saddle]

Sorry we do not provide assistance about the beta here, @nova forge. Wait for the beta link to be posted officially so you can ask your query in #beta-support.

[signal yoke]

I talked with them, but got automated reply @blazing saddle

Help me

[blazing saddle]

It is a known bug, @signal yoke. It should get fixed soon.
Kindly contact the ingame customer support regarding further questions regarding when it will be fixed.

[signal yoke]

Cmon men

Im pushing to conqueror @blazing saddle

[glossy sable]

You have 2 months, you got time 🙂

[blazing saddle]

The main reason why this bug happens is, It happens when the number of players/ the rank is greater than the maximum counter limit and it is not able to show the rank, @signal yoke.
Continue to play normally and push the rank even more to get in a higher rank, if everything is fine, it will show the rank.

[signal yoke]

But lowest duo wins is 23 @blazing saddle

And i got 25

[blazing saddle]

Then probably your rank is frozen, @signal yoke.
It maybe due to abnormalities found in your account.

Contact the ingame customer support for more information, @signal yoke.

[night cloak]

I have one question to ask : Why my ipad takes so much time in downloading or my WiFi networks is weak

[blazing saddle]

It is directly related your internet connection strength, @night cloak.

[night cloak]

Oh no :(

[hidden portal]

Hey. I play on the server the Middle East duo classic, why in the server rating I write there is no rating, it was previously displayed in percentage, up to 0.9% then it stopped showing and there is no rating, I choose the server for viewing correctly. The rest of the server shows normally since I do not play them.

Help please

[blazing saddle]

Hello, @hidden portal
Do you recieve/lose rank points after a game?
Does this number get updated or is it stuck too?

[spark gulch]

This mission is broken for me @lime juniper

[blazing saddle]

@spark gulch Can you elaborate the issue being faced?

[spark gulch]

?

[hidden portal]

@blazing saddle yes I got points after match

[spark gulch]

Its broken for me that's it

Tried multiple times

[blazing saddle]

@hidden portal, The main reason why this bug happens is, It happens when the number of players/ the rank is greater than the maximum counter limit and it is not able to show the rank.
Continue to play normally and push the rank even more to get in a higher rank, if everything is fine, it will show the rank.

@spark gulch What gamemode have you been playing?
Can you provide a recent screenshot of your Career Results tab?

[hidden portal]

@blazing saddle I make screen now

[spark gulch]

Yee sure

[blazing saddle]

@hidden portal It is a bug when your rank is more than 9999 rank. Rank up and keep playing and it will go away.

[spark gulch]

Played 4 squad matches

1 duo

2 solos

[blazing saddle]

Got it, @spark gulch.
Can you provide me your ingame character ID?

Also, kindly report this bug with proper evidence in #555492558428700682.

[spark gulch]

Kk

5394834950

[hidden portal]

@blazing saddle this screen my friend we have almost the same rating with him, he has diamond 3, I have diamond 2, he shows a place in the rating I don’t have, the screenshot shows that we enter 5000 on the server.

[blazing saddle]

@hidden portal Your friend is playing in Duo, and you are playing in Solo.

Leaderboards are different for different game modes like solo, duo and squads as well as different servers and game modes like TPP or FPP.

[hidden portal]

@blazing saddle no, no it's a duo mode, we play together

we have a Russian client on these screenshots only duo mode

[spark gulch]

Can someone get my user I'd in discord?

[blazing saddle]

@hidden portal ?

[night cloak]

@spark gulch Your ID : 503233768371519488

[spark gulch]

Ok thx

[hidden portal]

This duo men)

Дуо=Duo

[blazing saddle]

@spark gulch I will update you regarding your query, if I find multiple users reporting it and if it is possible to replicate the bug you have been facing.

[spark gulch]

Ok ty

[blazing saddle]

@hidden portal I can read that. You send a screenshot earlier showing Соло.

[hidden portal]

This bug

[distant fjord]

Hello need help

[hidden portal]

1 screen me 2 my friend

@blazing saddle is this a mistake and can I raise my rating more? and enter the top 500 players for the title?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @distant fjord. Remember to read through #481198147478224896 before asking questions in the support channels.

[distant fjord]

Could someone provide the link beta version android

[blazing saddle]

Yes @hidden portal

[spring void]

@distant fjord beta isnt officially announced yet, when it is beta channels will be opened

[distant fjord]

@spring void so how are people playing the beta version already

[hidden portal]

@blazing saddle ok, thank you men

[distant fjord]

Ahhhh sorry dude I get you not official released

[spring void]

@distant fjord yes, you can find the link bh searching google and youtube

[distant fjord]

Thank you dude for your help

[spring void]

@distant fjord your welcome

[cursive verge]

i need beta version 0.15.0

link

[surreal turtle]

Wtff too many hacker's this season

[bold siren]

The official beta is not out yet, once it does, it will be out on #beta-news, @cursive verge.

[storm flume]

Hello, @surreal turtle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[median wasp]

Hey I need 0.15 beta link
Plz

[surreal turtle]

@bold siren lol how many do we report

An what about the minus we got from getting killed by them...

[cursive verge]

many people are using 0.15.0 versiom beta

[surreal turtle]

Already is f hard to gain points due to new ranking shittty system

Kindly bring back these season 4-5 points system

[spring void]

@cursive verge @median wasp beta isnt officially announced. However you can find the link by searching on google

[glossy sable]

@cursive verge The ones that already had it could update it.

[median wasp]

@spring void cool
Thnx

[cursive verge]

Thanks
@spring void

[spring void]

@surreal turtle the new system has been introduced to be made to give more weightage to kills

[surreal turtle]

@spring void and you think everyone can have 5-10 kills in every match with atleast a hacker in lobby

If it's about kills only then make it like sanhok every map....
Remove time per match

[spring void]

@surreal turtle kills have just a bit more weightage than survival time, it is done to stop campers

@surreal turtle and regarding hackers, check #news many hackers are banned every week it just takes time

[surreal turtle]

First remove hacker's then
Remove lag/bugs
Then talk about camping

[spring void]

@surreal turtle dont give me these arguements i dont ban hackers.....

[surreal turtle]

We go to high league then get killed by hacker's got 40-50 minus
With chicken dinner we get 10-12 points

@spring voidthen suggest them to bring back old points system

Or Imma kill them alll

[spring void]

Only ingame support bans hackers we dont there is no use in crying here @surreal turtle

[surreal turtle]

@spring void I don't cry kid

[spring void]

Also you need to suggest this ingame CS @surreal turtle

Now move to #chat

[surreal turtle]

Don't have time to waste....
Came here to take my frustration out😂 😂

[median wasp]

@surreal turtle we are happy how the new point system works,
We will not let it change
Due to some baby cry
You are doing right now...

[willow cloud]

Where is the 0.15 Beta link how can I download it

[surreal turtle]

@median wasp yeah bchhe

Idgaf and you can smd

[whole sage]

lol

[surreal turtle]

Bye have a nice day night or anything you having rn

[round flax]

So I’m wondering if the iPhone 11 pro Max will be allowed to max out the graphic setting now

[gusty grail]

Anyone else encounter a bug where a short fall deals significant value? My teammate jumped out a 2nd story window and died.

[median wasp]

@surreal turtle
Thnx for your time
Hope you enjoy killed by a hacker once per day..
Bye..

[night cloak]

@gusty grail sometimes! You can report it from the game.

[surreal turtle]

Nobody enjoy killed by cheater's @median wasp

[whole sage]

No but i encountered one where the buggy flipped once and i died for some reason..

[median wasp]

@surreal turtle I'm just kidding bro
Cool down..

[glossy sable]

@surreal turtle Watch your language.

[whole sage]

i waant even going that fast

[broken birch]

He bro i am buying prime plz

[craggy orbit]

okay buy it.

[dapper jetty]

is teammating in solo, causes 10 years ban?

[spring void]

@dapper jetty it could if it is repeated

[dapper jetty]

i just teammated once, and i got 10 years ban

and i didn't know thats cause

[spring void]

@dapper jetty could be other reasons too, please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well

[zinc stone]

After each update goes live, Players are reporting a million bugs and here we go... "There is currently an issue impacting players wishing to make purchases using British Pounds or Swiss Francs on Google Play. We are actively working with Google to resolve this issue for those players affected. Thank you for your patience!" Ofcourse Payments are important. Devs have kids that eat Gold for Breakfast.

[glossy sable]

Actually

[night cloak]

im confused they locked the season already? and the game is not loading??

[glossy sable]

Those currencies have been disabled because of mass frauds 🙂

And a lot of bugs have been fixed within days after the release.

[zinc stone]

And thankfully I've quit the game cuz winning now involves god 😂

[vestal hedge]

😋

[glossy sable]

@night cloak It seems to be an issue from your side.
Try repairing your client from the log in screen.

[night cloak]

nvm its fixed

@zinc stone than i must be god

[zinc stone]

Why? Did you ever team up with me? @night cloak

[glossy sable]

If you don't need further support, move to a discussion channel.

[proper dirge]

Also dont be afraid to contact the in game customer service, they have updated it so that real people answer any questions you have, and they reply within 48 hours.

[glossy sable]

[zinc stone]

K bye @glossy sable have a nice day bruh!! 😎

[steep swan]

@warm wren why most ppls didn't receive mail about PMPC tournament.Also we don't no schedule timing and no contact from Managment.

[warm wren]

If you registerd correctly with no missing or wrong information, you would have received and ingame mail and an email. @steep swan

[vestal hedge]

selamunaleyküm

[mild osprey]

Hi all, can someone PLEASE help me, I've been trying to buy UC and I now get this error message as shown in screenshot.. Can someone please tell me what this means and what I should do next!! I've never had problems with buying UC linked to my mobile account and my provider says all is ok thier end..

[steep swan]

@warm wren yes i registered correctly.its showing my detail in USER PANEL of there register website.

[warm wren]

And did you check your ingame mail?

[steep swan]

But didn't receive any mail or any message also Today is the last day of qualifiers in pakistan date has changed.

Yes checking daily.

[warm wren]

PUBG Mobile Pakistan Challenge by OPPO

Any questions regarding the PMPC that is currently being held is all answered within that link provided in the ingame mail.

Please instruct the players when asked to follow the link provided in the ingame mail:

Read the provided instructions on the website first.

Download the rulebook and read all related instructions regarding online qualifiers and how to play them.

All future stages of advancement is explained in that rulebook.

@steep swan ^

[steep swan]

@warm wren i used this link but its not opening.i don't have direct link so i copy from pinned messages and wrote exactly same but getting error.

@warm wren its not opening and i don't have direct website link.

[warm wren]

You need to type it exactly. For me it works @steep swan

[steep swan]

@warm wren wait

See @warm wren

[winter copper]

Can someone please tell me what this means?!?

[warm wren]

@steep swan I said.... YOU need to type it exactly. You typed it wrong.... you cannot use capital letters when it shows small letters in the link

[winter copper]

Anyone?

[glossy sable]

@winter copper Check #news...

[amber idol]

I Don't use any kind off 3rd pati apps plz help me to get back my account

[steep swan]

@warm wren lol it was opened in my browser when i were registering my squad and i didn't close window.i had read this before.

[glossy sable]

@amber idol If you feel the ban was unfair, use the File Claim option.

[steep swan]

@warm wren my question is why i didn't receive any confirmation message from management.There is only date mention about tournament not exactly time which time play offs begins.

And also we didn't get notification about qualifying rounds.we don't play a match yet.so what its means.And also in game support not allowing to talk about tournament issue.

@warm wren will my squad play qualifying rounds in room or just our normal matches decides. i am confused

[civic gull]

I have a problem with the game Can anyone help me?

[warm wren]

@steep swan why didnt you download the rulebook and read from there? Everything is explained in the rulebook on that website...

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @civic gull. Remember to read through #481198147478224896 before asking questions in the support channels.

[errant holly]

When is controller going to be a thing wink 😞I know I asked this question before, it won’t be a thing

[bold siren]

Maybe in the future, @errant holly.

[errant holly]

It should be a thing today 🤣iOS 13 is 100% out soo.. 🤷‍♂️

[civic gull]

my game is linked with facebook and google play and my facebook is closed, and i changed from android to ios, there's any way to login?
I apologize for my bad English ❤️

[half sandal]

Can the after match/death be with an instant lobby button pls. It's infuriating having to wait 3sec

[blazing saddle]

No, iOS does not support google login, @civic gull.
You need to contact facebook support to get back access to your facebook account.

[short oxide]

Can i use a controller?

[blazing saddle]

@half sandal It is there for a reason to keep the game going for a long duration.

[short oxide]

My os supports xbox controllers

[blazing saddle]

@short oxide If the 3rd party applications modify ingame files it will cause a ban.

[short oxide]

Its ios13, unmodified

[civic gull]

Unfortunately facebook Close it permanently.

[shrewd hearth]

He’s saying a controller will act as a 3rd party application I believe

[wooden shell]

@blazing saddle Can I DM you please I’ve got to talk to a mod

[blazing saddle]

Sure.

[scenic bison]

Hello
Under my picture in game
It doesn't show season 9 box

[short oxide]

Its bluetooth @shrewd hearth ed: not an overlay

[tame kindle]

@scenic bison do you mean the RP Badge?

[scenic bison]

No

Like this one

[vivid hound]

Lol

[tame kindle]

@scenic bison You mean around your picture? the frame?

[scenic bison]

This is a screenshot for YouTuber

There is s9 crate under his pic

[tame kindle]

@scenic bison Ahh ok have you claimed all items from that crate when you bought UC?

[scenic bison]

No

[tame kindle]

@scenic bison In that case click the "+" sign next to the uc and see if you can see the items there. If not then it's a bug this has happened to a few other users too. If you want to you can go to #555492558428700682 and from pinned messages of that submit a bug report.

[brittle pawn]

Pls help I keep getting this *server timed out things during the game and it's very annoying like I can't move or do anything

[woeful smelt]

This Pubg hack not pubg mobile

[brittle pawn]

This started happening 2 days ago pls help me

[tame kindle]

@brittle pawn Try switching wifi on and off from uour phone or switch to mobile data when it does that.

[brittle pawn]

I don't have mobile data. But why does this happen beofe it was oke and all good but suddenly this keeps happening and also I have 20 ping

[tame kindle]

@brittle pawn There have been a few ping spike and server issues but they are going to be fixed ASAP, in the meantime try to play on a steady network.

[brittle pawn]

Oke

[woeful smelt]

Why my account Got banned 3 months??????

[night cloak]

hi. how can i copy a nickname while in game to report cheaters? or how can i get their acc id while in game ? usually they are using strange nicknames/arabic symbols and other stuff so it’s hard to type it by hand
i only see an option to add them as friends,but they obviously usually don’t accept it. maybe i can check somewhere my outgoing friend requests ? can’t seem to find this anywhere

[tame kindle]

@woeful smelt Users kindly note, we do not provide any help regarding account suspensions of any kind.

If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.

If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.

How to contact ingame customer support?
Refer to faq subpoint 6.1 in #481198147478224896 channel.

[night cloak]

thanks in advance

[tame kindle]

@night cloak well currently there is no way to copy usernames from spectator mode, if you want you can take a screenshot/recording and submit to ingame customer support. Alternative methods are indeed trying to figure out the symbols or adding them.

[night cloak]

why I'm not getting points???

[tame kindle]

@night cloak in those matches when did you die? (not asking about your duo partner).

[night cloak]

Me and my teammate died together

[woeful smelt]

@tame kindleIs there an addict who speaks Arabic can help me

[tame kindle]

@woeful smelt Go to #613267301243944960 and choose arabic.

[round prawn]

Please help

[tame kindle]

@night cloak In that case it seems it could be bugged, along with this screenshot submit a complaint to ingame customer support. And if you want to go a step further go to #555492558428700682 and submit a report.

@round prawn We do not deal with bans, if you want to report, report them ingame or to the ingame customer support. Refer to #481198147478224896 5.1

[night cloak]

3 acc banned 3 month in one day

[latent widget]

How can I be bromance with my friend

[storm flume]

Hello, @round prawn!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[blazing saddle]

@latent widget Both users should accept the Bromance tag.

[latent widget]

Yeah but it won’t let me send a bromance connection to my friend

I wanna know how to fix that

[glossy sable]

@latent widget Because you changed not long ago.
You have to wait for 7 days to be able to set a new connection.
(That's what the message says, btw)

[latent widget]

But how will I know when it’s been a week

[night cloak]

Just wait 1 week @latent widget

7 days is 1 week

[rain notch]

hello
i have got 10 years banned i did't use any hack program
only my laptop forget the internet conected when i shouting the car and when it's connect again i got the banned 10 years why ?
please help me i like pubg
and i need my account

[blazing saddle]

Hello, @rain notch
Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[short oxide]

@rain notch what emulator where you using?

[rain notch]

tencent AndroidEmulator @short oxide

[dim heart]

Is the beta available

[night cloak]

@rain notch dont lie you where useing hack ... no one get 10 years baned only if he useing hack ... and i hope that you had spend a lot of many in your Account Hacker .. play clean and dont cry

[rain notch]

@night cloak i'm din't lie if i need to use hacker i can use fake account

[night cloak]

@rain notch there is no more fake Accounts and i told you no one get 10 years baned unless he used a hack.

anyone could help?

[rain notch]

@night cloak but some time i saw hacker on my squad and i was reported

[ancient wagon]

Where do I go to give suggestions for pubg mobile

[night cloak]

@rain notch hahahaha they always say like what you just saied

so im downloading chinese PUBGM if i have both pubg's local and chinese and log into my personal acc, will it work? or if i log into pubg chinese there is not a chance at all to get back to the original pubg? the english one ,cuz i heard when u log into ur main english acc the chinese version makes it so u cant use that acc anymore on the main version of pubgm?

[naive lance]

Aye peeps

This game is so trash

Every single game you've hackers

These guys on the top aren't even bothered to fix it. With each new update the no. Of hackers rise.

[night cloak]

@night cloak stay on the chinese Vision ... it is so much steps ahead than the englisch one and less hacker and ipad players ... beleive me Englisch Vision is just for skins and hackers and ipad plyers

the new hackers use cydia/sileo cuz it has more support

@night cloak my main is english but im scared of putting on chinese

[naive lance]

Don't do that. Simple.

[night cloak]

but i want to have both playing with my ipad

im scared of loging to my main on chinese and losing access on it for global version

[ancient wagon]

The Chinese version from what I’ve heard is worse, reason said is because it lags so much more even with a high end device the ways characters move is like bugs but I hope that they do bring helicopters into the US version it would be crazy

[night cloak]

@night cloak you are ipad player then dont download the chinese Vision buz it is clean and fair play there ... and you a such cheater ... stay on the Global one please

why am i a cheater

im asking if i put my main acc on chinese will i lose access on global?

[ancient wagon]

@night cloak idk but you could ask pubg mobile support and see what they have to say

[naive lance]

@night cloak create a new account m8

[night cloak]

@night cloak yes you will ... and why are you a cheater ... why are you playing Ipad answear my quation

[naive lance]

No harm in playing on iPad

[night cloak]

cause i have an ipad? that doesnot make u cheater.

[ancient wagon]

@night cloak what makes him a cheater just because he’s playing on iPad

[night cloak]

^

@ancient wagon i asked him why he playing ipad

[naive lance]

@night cloak very silly of you to think this way

[night cloak]

anyways if i need to chat ill go general chat and not here.

[naive lance]

@night cloak his good device would be iPad hence he's using it

[ancient wagon]

@night cloak but you also accused him of being a cheater did you not

[night cloak]

@naive lance iam Sure that you are ipad players too

forget about it please

[naive lance]

@night cloak OnePlus 7 PRO

[ancient wagon]

@naive lance you play on the One Plus

[naive lance]

@ancient wagon yes I do

[ancient wagon]

Damn I hear that phone is buttery smooth

[naive lance]

Drains still

[ancient wagon]

But what about the warp charge

[naive lance]

It charges swiftly. Performance is a beast.

[ancient wagon]

Yeah is the battery life good

[naive lance]

20 mins you up by 40-50%. Life's good.

Better than Samsung like far. But anyways

[ancient wagon]

But is it better than iPhone

[naive lance]

I'm outta here lads. Ggs y'all.

Ye @ancient wagon I find it so.

[ancient wagon]

Okay lad

[night cloak]

@ancient wagon yes cheating is not only hacking also IPad ... when you play in ipad the player is faster than normal speaiclly when he Run backwords ... the aim is sooo streight ( dont dance left and right) ... so quick to aim also ... and jump high ... that why alot of players play IPad ... and that is why in the global challenge no one play with ipad only mobile @naive lance

@ancient wagon @naive lance and the name of the game is PUBG MOBILE. so if are a pro Player you play on MOBILE with your fingers.

[ancient wagon]

@night cloak iPad does not make you game run like your cheating the reason why people can aim down sights better and control their aim is because of the fact that they are playing on a bigger screens which allows the to control their recoils a lot faster

@night cloak you just assume everyone is a cheater and that’s why your a noob m8

[night cloak]

I said it why they cheating when they play on IPad not just the aim ... and i am telling you again Mr.noob ... the name of the game is PUBG MOBILE. NOT PUBG IPAD That why the global challenges like open club challenge
There is no ipad just MOBILE so shut the **** up

the reason people use ipads is u can make buttons alot bigger than normal if u do this on phone there will be not such thing left called controling the game, phones are small and all pro players use ipad, they use it more for recoil, only cuz iphone screen is small u cant control it alot but when u have a big screen you are free in what u do, recoild is better, buttons, driving and even camping even if u have an enemy long side of george pool u can still see it cuz u have a big screen, for iphone just ur fingers cover all the screen up so this is hard, also if ipad was cheating them pc version or emulators are also cheating cuz u can even control recoil or buttons more easily on emulators and pc version also it has 3x bigger than ipad screen!

and now hop in general chats or pubgm chat and stop talking about using ipad is cheating or chatting here please, this channel only for questions and support.

[rotund bear]

Two days ago, I reported about cheaters, but after only a minute I got the account ban for three months. Does this make sense?

[night cloak]

@rotund bear hackers in ur team or enemy team

You got your account banned or the hackers? @rotund bear

[rotund bear]

Enemy team

I was informed by the enemy team but the ban came to me !!

Is the cheater protected from the company?

[summer pumice]

Anyone here

[rotund bear]

Where's the management?

I have an account since the game was launched in stores
And this account of the third season

[night cloak]

@night cloak Pro players plays on phones buz they are Pro they dont need to cheat ... emulators they have there Server they dont play against us ( phones) but the ipad cheater play against us ... and dont say to my buz Buttouns my hand is larger than yours i am fitness player and i play on my S10 Galaxy phone. Buz i like to play fair and clean like the pro players in the pubg globel competions without ans Kind of cheating. You guys stop destroying this game with using hacker and IPad against MOBILE.

[rotund bear]

PUBG MOBILE PUBG MOBILE I went to report a cheater while playing
But minutes later my account was blocked for three months!
This is my account number
(5225236728)

[zealous zephyr]

You played with this player?

[night cloak]

@night cloak emulators played against me while I used iPad so stop talking

[rotund bear]

Neither the player was the enemy

[wooden shell]

@night cloak iPad players are mobile and are very easy to beat your just bad, stop complaining

[rotund bear]

@zealous zephyr ؟

[night cloak]

Learn English and learn grammar first @night cloak

And shut up

@night cloak buz one of your team was playing Emulator ... but normaly you dont play against them and that is what i hope ... so stop cheating a talking things you dont know son

I don’t answer to no more messages here from u so don’t try to gat me again for this kind of case.

U don’t even know how to spell correctly

@wooden shell hahaha then why in the Global challenges of PUBG MOBILE like club open no one plays ipad just mobile buz ipad give you an adentage againt mobile (chaeting)

[wooden shell]

????? This guy is retarded

[night cloak]

@night cloak yes i dont know how to spell also i dont know how to cheating like you

[wooden shell]

No one plays iPad because a majority of players play on iPhone

[night cloak]

@night cloak even if u use iPad versus phones it’s not called cheating idiot it’s called unfair
That’s why in those tourneys they use phones all of them cuz it will be unfair if it was iPad versus iPhone

[wooden shell]

^

[night cloak]

also I don’t know how to cheating like you idiot I said go to grade 1 for grammar

U don’t even know when and how and where to use ing and Ed

I don’t wanna talk about that so ** off and learn new vocabularies to use in phrases

Cheat if also being unfair but the word cheat is mostly used against hacks or any other unfair things that other players can’t do

[night eagle]

When you guys are going to make a better Anticheat system?

[night cloak]

But if u play with iPad it’s a different type of unfairness , iPhone can’t handle an iPad player most of the time and they think we hack (iPad users) but no it’s only cuz we control recoil a lot more than iPhone players

@night cloak i speak Germany F** Eng ... and you MF* dont give yourself exusees to play on IPAD it is called cheating and Unfair ... the name of the game i PUBG MOBILE NOT PUBG IPAD ... so F**Off

Pubs iPad is not suitable name that’s why they call it mobile and cheating if different from unfairness search on your browser or go to grade 1 so your teacher can tell u

[night eagle]

@night cloak what the f are you saying what advantage?

If you're a good player then device doesn't matter

[night cloak]

Everyone agrees that cheating is not like being unfair
These two words are different as I mentioned cheating is for hacks

Hacking pubs is cheating
Using iPad versus iPhone players is called being unfair

Now if u call any iPad player cheater you will be restarted and panda will also kill u 1 shot

Dab for iPad players!

[storm willow]

Take your fights to DM

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

So many MF* cheaters IPAD players here ... i think pubg mobile should change the name of thins game

Dude please shut up

[blazing saddle]

@night cloak Read the above message by @storm flume.

[polar gull]

So I've seen some links for the 15 beta. Is there an official link for the APK somewhere?

[night cloak]

Can someone shut his mouth up please
STOP being annoying I told u iPad is unfair not cheat , the only thing that kills me is ur grammar and stop calling us cheater before u getting killed by the most op player in the work with an iPad 8 fingers, can u do this on iPhone? No so shut up and call this unfair except of using the work cheater/cheating

@night cloak hahahaha i have 7.65 K/A ... and really Panda he is a noob dude

U never can achieve that.

[night eagle]

Go check buy bius kd @night cloak

[night cloak]

Thank you <3

[polar gull]

So I've seen some links for the 15 beta. Is there an official link for the APK somewhere?

[blazing saddle]

We do not have an official post yet, the beta channels will be unlocked as soon the post is made. You may find the link in #beta-news once the channels are up.

[night eagle]

Why im getting all cheaters in diamond tier solo lobby?

[storm flume]

Hello, @night eagle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night eagle]

I'm just asking

Already reported, i want to know why? I'm getting cheaters

Will pubg fix this issue or keep promoting cheaters?

[blazing saddle]

Cheaters get banned every week. You can check the partial list of banned accounts in #news which we post every week, @night eagle.

[night cloak]

I have 80% of a squad of hacker hoping in the match I play platinum 3 cuz all matches I get at least 2-4 hackers and they use jump hacks speeds aim of that only aims and doesn’t headshot and also car fly cuz I saw videos!

[night eagle]

It's the second time I'm getting killed by the same cheater

@blazing saddle it's an old account with more than lv 65 and RP 50

[blazing saddle]

We do not deal with hacker reports here. Kindly report ingame or to the ingame customer support.

If you keep on bringing the same issue here, we will be forced to take action against you.

[night eagle]

If I contacted customer support I'm always getting an automated reply and 0 response after sending all the proofs to them via mail and in-game support upload

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @night eagle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing saddle]

You may also contact their email :
[e-mail]

[night eagle]

I'm just asking brother

Thnd for the info🙂

Thanks

[naive lance]

@night cloak I play 3 finger gyro

Come by anytime I'll rekt you up

Too much blabber for unwanted reasons.

[long rivet]

seriously i unable to play one match because of hackers if this goes up everyone will start cheating

[limpid gust]

Hello

Kurdi tyaya😂

[lime hill]

Hello what do you think about IPhone XS Max is it good for pubg ?

[opaque mist]

hold up

this guy called ipads cheating becuase its faster and bigger

lmao

[fickle flower]

for violating regulations???? ...banned 3 month i never use any hack ⚠

[karmic grove]

I have a problem with ios 13 update, that happens when i play with 3 fingers

[fickle flower]

see this hack 53 kills ⚠ nice game excellent work⚠

[night cloak]

Wht to do guys

@night cloak Once you login to the Vietnamese version, you can no longer play in global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now you'll have to either play your account in Vietnamese version or can create a new account in global version.

No my account got hacked

And i cant access it

@night cloak No matter the reason.

[hexed jasper]

Hi

[night cloak]

You need to install the Vietnamese version of the game to play on your account.

[hexed jasper]

I need help

[night cloak]

I cant even access it in the vietnam version

@hexed jasper Aloha! How can I help you?

@night cloak Did you not recover your compromised social media account?

[hexed jasper]

@night cloak i have a video of a hacker

[night cloak]

I tried already but he hacked my facebook too

[hexed jasper]

But his name it's coded with some sstuff couldn't get the id

[storm flume]

Hello, @hexed jasper and @fickle flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

so unfortunately i cant do anything now

[hexed jasper]

No auto response pls

[night cloak]

@night cloak You'll need to recover your social media account to access.

I tried contacting facebook