questions

[fringe atlas]

@night cloak ss = screenshot

[night cloak]

What can i ss fb ?

Profil or what

[fringe atlas]

OMG. Dude I asked for any screenshot you would've taken while playing PUBG please send if you have any while playing with your account

[night cloak]

This in lobby

[fringe atlas]

Ok you can delete these now. Ask one of your friends about who else got banned

[night cloak]

Only me

[fringe atlas]

._. pubg definitely won't ban anyone for no reason

Try to recall anything that could be the cause

[night cloak]

You are in the support !

[fringe atlas]

No. I'm just an ordinary person who has a lot of knowledge about this game. All we people here can do is recommend you a solution. Try contacting support and wait for a week

[shadow venture]

Why spend lots of money

[night cloak]

All the server using cheat

[bold siren]

@night cloak & @shadow venture:

Please move to the text-channels now. We cannot help you with it.

[fringe atlas]

Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[shadow venture]

File claim but they're didn't reply

[atomic bronze]

Hi everyone ,

My friend's account has been banned today for 1 week which the game said he was playing with cheater players . But he is not playing with any hackers or cheaters at all can anyone help me or the Admins please this is my friend's account ( 5188797509 )

[fringe atlas]

@shadow venture be patient and wait

@atomic bronze kindly read the text above. We cannot provide a solution for banned accounts. We do not work for pubg corporation.

[shadow venture]

I don't playing any cheater but it's happening me

[autumn ermine]

@everlord speak in a good way! I think you dont understand english not me because I said reporting from the game itself will do NOTHING! I can see the same hacker still playing after I report him 5 times!

@fringe atlas

@fringe atlas I have a screenshots and videos! so I need another place to report.

[shadow venture]

my user name and character id : LF丨MEHEDI 5251635048 please help me this is unfair for me ...

[fringe atlas]

@autumn ermine OK you understand English? Then understand this, THIS server just like any other official servers do not come under the respective games or any corporation, we're simply normal people creating server so that people can interact with each other, find teammates, help each other out. THE purpose of this very channel is so that we could help you people out with your bugs and glitches. Why can't you get that through your thick skull?

[autumn ermine]

@fringe atlas I think you are stupid! if you are just a normal person then why you respond to my messages! I'm looking for support team to send me a link so I can submit a ticket with screenshots, if ur just a normal player then go away !

[fringe atlas]

I have tons of videos and ss of hackers. Reporting them in-game is the only way pubgm support will get to know about the people hacking and then only will they be able to take actions. It's fir your own good that I'm saying STOP wasting your time here and report in-game there's nothing we can do

@autumn ermine BECAUSE we all are normal people here OMG lmao those with roles those without it all are normal people helping out others

This is a simple server with no people working under pubg support

[night cloak]

Wer can we find support of this game

[fringe atlas]

@night cloak Nowhere you can just contact them through in-game??

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[autumn ermine]

@fringe atlas This is not true. anyway just stop responding to my messages please.

[night cloak]

In game ls bot

[fringe atlas]

@autumn ermine lol this is true face the reality for once

[bold siren]

That is the only way to contact them.

[fringe atlas]

Exactly^

[night cloak]

Game with 10000000 player but no one in support wtf no forum .... No nothing ...

Hi , Can i Unlock my facebook account from my pubg ?

[bold siren]

You cannot unlink linked social media accounts, unfortunately, @night cloak.

[fringe atlas]

@night cloak exactly game with that many people each facing their own issues and reporting on a daily basis the support team are humans too and you expect them to resolve your problem within a day? 🤦

[night cloak]

but my facebook i cant login

[fringe atlas]

@night cloak try forget password and if you've linked your FB to your Gmail that will help you out

[bold siren]

Contact the Facebook support then, @night cloak.

[night cloak]

@bold siren how can i contact support pubg for unlock my facebook account ?

[fringe atlas]

@night cloak they cannot do that :(

[storm flume]

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[bold siren]

I would suggest you to contact Facebook regarding that.

[night cloak]

i cant remember email facebook -_-

[fringe atlas]

@night cloak do you have access to your game right now?

[night cloak]

yes

[fringe atlas]

Link it to something else as well then

[night cloak]

but i need to unlock my account facebook

[fringe atlas]

You can't do that through pubg

[night cloak]

im linked google and facebook

[fringe atlas]

Then try forget password on FB it will send you an OTP on your Gmail account

[glossy sable]

If it's a Facebook issue, logically you need to go seek help at Facebook not here?

[night cloak]

my friends say to me after new update you can unlock its yes or no

[glossy sable]

What do you mean by "unlock" your Facebook account?

[fringe atlas]

Could not understand your sentence.

[night cloak]

update 0.15 in pubg can i unlock my facebook account from pubg ?

[fringe atlas]

NO

[glossy sable]

No, it's a rumor.

[night cloak]

in pubg korea you can unlock facebook and google

[fringe atlas]

NO you can't

[glossy sable]

Account unlinking is disabled to prevent account selling/trading.

[fringe atlas]

My friend plays in pubg Korea account and no such thing exists. It's a rumor

[glossy sable]

Keep in mind that the KRJP and Global version are separate games.

@fringe atlas It actually does, on KRJP you can unlink once a month.

[fringe atlas]

Unlinking is something else I'm talking about accessing FB through pubg

[glossy sable]

That's not what he is talking about.

[fringe atlas]

He forgot his FB password and that's what I considered

[night cloak]

thanks @glossy sable and @fringe atlas

[glossy sable]

He wants to unlink his Facebook account, which he can't on the Global version.
He then said he heard that it's a feature coming in 0.15.0, which is false.
@fringe atlas

[night cloak]

for help me

[glossy sable]

@night cloak You're welcome 👍

[fringe atlas]

@glossy sable yes yes I understood what you meant I interpreted it as something else. Like I thought he wanted to access FB 😬

[glossy sable]

@night cloak
To recover your Facebook account, contact them at their Customer Support:
https://m.facebook.com/help

[night cloak]

Can I ask about something else

[glossy sable]

Sure, ask away?

[night cloak]

why support in game bot not human

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[glossy sable]

Who did the command

The bots are here to filter the huge amounts of requests.
If your issue is very important, or detailed, you will get to a human after a few days, @night cloak.

[night cloak]

ok thanks you

[whole sage]

hi, are there any plans to add more customization to the gfx settings?

[night cloak]

what can i do for my unfairly ban In game they sending auto msg :(

@whole sage Ultra HD in future.

:(

[whole sage]

what about FPS

[night cloak]

99% Phones can't support more than 60hz

[whole sage]

yeah but they're not letting us go 60fps :|

[night cloak]

They are, but only certain device because of heating issue.

baby shark what can i do for my unfairly 3month ban :( I had +15 dollar in that acc :(

How can you have dollars in game account?

I meant i paid +15 dollar to game for Uc and rp

I had 100elit rp 8.season now 9.season 8 elit rp

Oh. 3 month bans are actually for teaming up with cheaters - I heard. Not 100% sure tho.

I got banned for switch to wifi when i play in phone data

People get ban for that?

and idk why my rank not reseted

My rank still platin 5 , not bronze 5

I switch data every once in a while. Never got banned, I'm so lucky. I will feed some birds food.

[winged oak]

@night cloak help.
Regarding pakistan challange

[night cloak]

Dude i searched it and some players got banned too

[winged oak]

When to play the matches..and where..in a custom lobby or somehere else.

[night cloak]

Maybe there were other reasons, you are misunderstanding with thr data thing.

I'll contact support thanks

[silk kraken]

Dear somebody help me make this thing work (discord)

[night cloak]

@winged oak This might help?

[winged oak]

@night cloak

[night cloak]

@silk kraken checkout #discord

[winged oak]

Hope..u know that u answer these questions perfectly than any other mods right..

[silk kraken]

I got discord installed on my phone

[night cloak]

@winged oak I just took a screenshot of Eirene's message.

[silk kraken]

And am playing pubg on my iPad

[winged oak]

@night cloak ..tysm for that link..i’ll see if it helps.

[silk kraken]

So how can I link them both ?

[novel shadow]

why buggy is so damn slipy when give booste

[night cloak]

@silk kraken You're in wrong place to ask those questions you know. Tap on this #chat and ask there.

@winged oak No worries!

[novel shadow]

i have been died so many times cuz of buggy in last circle

[night cloak]

@novel shadow Now did a buggy chase you to last circle? I didn't get what you mean.

[novel shadow]

nope when i want to get in circle when i booste it get slipy

@night cloak ??

[winged oak]

@night cloak ..one tjing is not clear

[craggy blade]

@novel shadow The buggy will drift, once you get the speed up-to 100

[night cloak]

@novel shadow Buggies are like that, try using UAZ or Dacia.

@winged oak hmm?

[winged oak]

Our squad needs to play 8 classic matches..but in which server.? @night cloak

[novel shadow]

that's why i hate it

[night cloak]

Asia ofc.. Pakistan isn't in Asia?

[winged oak]

Oh.so asia matches will count ONLY.

Tbh..tell me..how will they keep record.?

[night cloak]

There's no restrictions, you can play on any server you like.

[winged oak]

U sure @night cloak

Ask from Eirene..

[night cloak]

Can't be sure without checking rules but there was no past event who had a restriction like this, @winged oak.

[winged oak]

On asia.?plat 5.?

[craggy blade]

@winged oak Read the Rule book

[winged oak]

@craggy blade .?

[craggy blade]

Pakistan_rulebook

[glossy sable]

The PMPC Rulebook.

[craggy blade]

@winged oak this

[night cloak]

[winged oak]

@craggy blade ..where r u frm.?

[glossy sable]

Also refer to the pinned message.

[grizzled lark]

You have to play on asia only, @winged oak.

[winged oak]

@grizzled lark..lemme get this straight..asia..we need to be plat 5 and the first 8 matches with our squad will count

I hope iam getting this right..

[grizzled lark]

8 matches and 5 best matches will be counted, @winged oak.

[winged oak]

@

[night cloak]

Mein clan wollte sich für tpp liga anmelden wo kann ich die infos finden für die anmeldung usw.

[tame kindle]

@night cloak Go to #613267301243944960 and select your language to get better help.

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[winged oak]

@grizzled lark ...one last thing..the matches will count ONLY if all the squadmates are in the same squad + aisa +tpp and all are plat 5 or above.

[night cloak]

I want play the tpp league

Where are the informatios

[grizzled lark]

Correct, @winged oak.

[night cloak]

I got the band because of an alliance with Hacker and I did not ally with Hacker and very keen on it why this injustice

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[blazing saddle]

@night cloak Do not ping multiple staff members please. Kindly read #613267301243944960 and #481198147478224896 before asking a query in support channels.

[night cloak]

@blazing saddle I've got a 7-day ban and I didn't ally with Hacker

[blazing saddle]

Account is suspended if players are found actively teaming with cheaters (intentionally or not), @night cloak.

[night cloak]

@blazing saddle I did not cooperate with Hacker and I am sure that it was unfair

Great injustice @blazing saddle

[blazing saddle]

You have recieved a 7 day ban as a warning. After the warning ban is over your rank for the season will be reset to bronze and if you are found violating the ToS again, your account will be suspended for 10 years, @night cloak.

[night cloak]

@blazing saddle I swear I did not ally with Hacker

@blazing saddle why do not you understand me ? I did not ally with Hacker

[blazing saddle]

If you feel the ban was unfair and unjustified, kindly click the File Claim button and wait for response. We do not deal with account suspensions here, @night cloak.

[night cloak]

@blazing saddle No one replies to me there

who meodias

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@blazing saddle i got ban 3 month for switch to wifi when i play with phone data, but my rank still same. Not bronze 5 why?

I thought all banned persons being bronze5

@blazing saddle You are unjust and your fate will be avenged as soon as possible

[blazing saddle]

3 months ban is given for violation of ToS by usage of unfair means of playing including but not limited to using cheating softwares, @night cloak.

[foggy marten]

@night cloak very good this must happen with all noobs taking push from hackers good highly appreciate pubg for this 👌

[night cloak]

@blazing saddle what can i do ? just wait ? :(

[dense saddle]

Badnet

[blazing saddle]

Yes.

[night cloak]

I paid +15 dollar to that acc for uc and elite rp

and 3 month later rp will end :(

[celest shadow]

Hello, @night cloak. As mentioned by Toroid, we do NOT deal with banned accounts, hackers or cheaters here. We suggest that you contact the in-game customer service and await patiently for a response as customer service response time may vary.

[blazing saddle]

We do not deal with account suspensions here, @night cloak.
Click the File Claim button and wait for response.

[night cloak]

they are sending auto messages rip

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[night cloak]

@celest shadow I have tried with them repeatedly and I have not received his response

[blazing saddle]

If you have any other query, feel free to ask. Do not bring the same issue here again and again, @night cloak.
You can feel free to discuss in #chat, #622098914660712472 or #pubg-mobile.

[gritty frigate]

i need your support my account has been banned

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @gritty frigate. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[gritty frigate]

i didn't uses any hacking i have just trying new emulator NOX

[blazing saddle]

Click the File Claim button and wait for response, @gritty frigate.

[vapid acorn]

Hello my account was banned ???

Please help me .
I have reached the level of Concor 8 season and I buy Royal Pass and have never used a third party in my life. Why don't you help me recover my account?

Anyone here can help me?????

[night cloak]

Question about conqueror, do you need to be in top 500 regardless if mode (tpp,fpp/squad/solo) or each has its own 500?

[spring void]

@vapid acorn if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well

@night cloak each mode has its own top 500

[night cloak]

@spring void so 500 for solo/fpp another 500 for solo/tpp etc.. right

[spring void]

Yes, each mode(solo duo squad) and both tpp and fpp all have seprate top 500 @night cloak

[night cloak]

@spring void thanks :)

[spring void]

Welcome

[lilac storm]

where did the beta channel go 😡 😡 😡

[vagrant onyx]

@lilac storm beta channel closed until new beta released

[lilac storm]

people are throwing download links in reddit

where did that come from

[vagrant onyx]

@lilac storm true
that was before for 0.14.0

Than 0.14.5 came out
you can still download the beta in reddit link

[lilac storm]

haha

there are download links for 15

[blazing saddle]

Beta has not been officially announced yet, @lilac storm.

[lilac storm]

go find it there, there are tons

[vagrant onyx]

@lilac storm next beta will come near next month

[blazing saddle]

I do not see any official post on reddit yet, the beta channels will open once it is officially announced, @lilac storm.

[halcyon sphinx]

I also has been banned using emulator NOX

Rip Off my Money😂

[spring void]

@halcyon sphinx using emulators other than gameloop is not allowed, your ban was fair as you didnot follow TOS

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[austere nymph]

I have spend more than 15000 on my account I don't want to lose everything help me... I met a hacker in. A match then I had send him a request and played few games and I got banned

[spring void]

@austere nymph if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well

[austere nymph]

@spring void but my money I had spend my whole income to pubg account

Maxed out royal pass and bought prime membership tooo @spring void

[spring void]

Spending money isnt an excuse to be unbanned. All rules apply same to everyone @austere nymph

[austere nymph]

@spring void but the hacker with whom I played is not banned

Why he is real cheater @spring void

[spring void]

You have got your reason to be banned, and dont worry he will be banned too just wait @austere nymph

[austere nymph]

I am ready to pay money and I realise my mistake plz help me out @spring void

[dusty furnace]

My account have get banned

Why

[spring void]

@austere nymph you cant be unbanned just by paying money, go to ingame CS or file a claim

@dusty furnace if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well

[austere nymph]

What's cs I claimed file can you tell me method that can help me out @spring void

[spring void]

We dont work with tencent and sre only managing this server, thus we cant help regarding ingame bans

@austere nymph

[austere nymph]

@spring void so whom I can contact

[storm flume]

You can contact the customer service via the game settings, @austere nymph. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[hoary grove]

I got hacker again from 10 match minus 😰 😥 😢

[austere nymph]

@storm flume I did all the thing but no one listens

[hoary grove]

@spring void already

[austere nymph]

@hoary grove bro I also got hacker in every match so finally.i had to teamup with him

[robust lintel]

Hi Is there anyone help me I have a linked account in Facebook. But Facebook stopped. How to restore pubg account

[storm flume]

Hello, @hoary grove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[hoary grove]

But got same hacker in 3rd match

[spring void]

@robust lintel contact Facebook support and reagin access to facebook, or contact ingame CS

@hoary grove all hackers eventually get banned just wait

[austere nymph]

@hoary grove I also got same hacker fro many matches and after killing my team he did emotes finally I called him in my team and tody I got banned and he is sitll playing

[spring void]

@austere nymph you have been answered please move to #chat or #622098914660712472 or #pubg-mobile

[hoary grove]

@austere nymph pubg no response on CS AND MAIL

[spring void]

@hoary grove ^^

[austere nymph]

@hoary grove yaaa

@spring void sir plz help me had many things that I lost I had 133k popularity 20 big youtubers in friendlist and I bought 1800 UC to prime membership and I opened 8000uc crate and after playing 3 match with hacker I got banned

@spring void can we get banned if we r offline

[spring void]

No you dont get banned for staying offline amd i have provided all details in previous messages @austere nymph

[austere nymph]

@spring void I am not able to text in content created what r the requirements to message there

That section is close for me #481199180967051294

[storm flume]

Please refer to subpoint 7.2 in #481198147478224896 for further information, @austere nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[austere nymph]

@storm flume I am a content creator I have 950 subs and I put pubg gameplay videos

@storm flume I have all requirements that you need

[spring void]

the program is under rework and does not accept any applicants till further notice @austere nymph

[night cloak]

...

I got a mail from helpshift '' contact with ingame support '' but support sending auto messages 😦

@half finch same dude i got that ban too 3 month

randomness?

Your account was banned for Cheating/Teaming with cheaters, @night cloak & @half finch.

but it's not our problem why we got ban 😦 i didn't used a cheat

Only 3 months ban.

[blazing saddle]

Actively teaming with cheaters is also a violation of the game ToS, @night cloak.

[night cloak]

dude after 3 months rp will end i have elit rp 8. I don'T want my money wasted for nothing

[blazing saddle]

You cannot get a ban if you get matched with a random cheater, @half finch.

[night cloak]

@blazing saddle Im playing random squad how i can know? 😦

[blazing saddle]

There will be no negetive effects on your account if you get matched with random cheaters, @night cloak.

[night cloak]

@blazing saddle after 3 months rp will end i have elit rp 8. I don'T want my money wasted for nothing ):

[blazing saddle]

You were found actively playing with cheaters, @half finch.

We cannot help you in any case, @night cloak.

[night cloak]

@blazing saddle rip 😦

[blazing saddle]

@dry loom Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

[night cloak]

me too

and i just play with my brothers 1881 crew

We joined 2 time crew and lost ofc :b

now my other 3 friend playing crew i can't 😦

how?

dude i'll cry

I lost my life really 😦

[hollow gust]

hi

[storm flume]

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

[night cloak]

I don't want money, i want my acc back 😦

I spent too much my time to that acc and moneys for UC + Elite RP

I was 100rp in season8. Now i bought again and im 8

[hollow gust]

5197678318 hack

[cosmic lake]

كس امك🤣🤣

[night cloak]

report him

[weary cosmos]

how can i fix this ui crash bug in 0.15.0 beta?

[cosmic lake]

He is a liar because he is spiteful for me because I have taken Kenquire *^^

[young yacht]

Hi any moderators available? I found a scammer by the name of @night cloak who claimed to send me 20000 UC. So i gave him my twitter account to login. whereby he changed my entire twitter password, email and username so i cant use it anymore to login. Now i tried logging in with my facebook account and it worked. Do you know how i can recover my twitter account or smt?

[night cloak]

u can take it back with ur phone

[young yacht]

How? I tried typing in my mobile number but there was no account related to it

[night cloak]

If you saved ur phone number to that acc

afk 5 min

[young yacht]

He cant do anything malicious to my pubgm account that i know of, so i'd really just like to get my twitter accnt back or smt

[tame kindle]

@young yacht As far as recovering accounts goes you will have to do that through those social medias forgot password or customer support, And if the scammer was someone who contacted you through this discord then go to #discord

@young yacht if you want a more detailed explanation check the 9th pinned message in this channel.

[young yacht]

Tyvm @tame kindle ill try it out

BLESS U @tame kindle i just got my account back hahahaha

Mod/admin pls ban @night cloak from this server, he tried to steal my pubgm acc, i can send u the ss in dm

[night cloak]

@young yacht why did you give him your twitter? nobody is gonna ask you for your accounts in order to help you

[young yacht]

@night cloak dont you need someones account details to give them UC?

@night cloak i figured since i had my facebook account connected, there was no harm in giving my twitter details

[rancid sail]

مرحبا في سوبورت عربي

[austere nymph]

If I have been banned for 10 yrs will I really get unban after 10 yrs

@young yacht how did you get your account back

[tame kindle]

@young yacht to report him to mods/admins go to #discord

[young yacht]

@tame kindle alr done

@austere nymph my account wasnt banned..

[austere nymph]

Ok @young yacht

Mine is so.will it get unban after 10 yrs @young yacht

[night cloak]

Yes it will.

[young yacht]

idk im not a mod, also stop chatting here thanks

[night cloak]

It's easy just make another one in the meantime.

[austere nymph]

@night cloak cannot I had spend more than 15k on this account

From last 4 seasons I am maxing out rp

On day 1

[rapid hornet]

hi

[night cloak]

Any of that will not help in this case. We are unfortunately unable to help you. The ban is permanent and justified.

Hello, @rapid hornet. Do you require assistance?

[austere nymph]

Someone here plzz help me

I lost everything

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @austere nymph. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[keen schooner]

Hello

I am lost my facebook account my pubg mobile account linked there

How I can unlinked

[spring void]

@keen schooner you cant unlink a social media account

[woeful blade]

Guys i have a proof for cheater what i do now?

[storm flume]

Hello, @woeful blade!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[woeful blade]

I tried

[woeful blade]

I want to give the vidoe proof to some one

[night cloak]

Why do i have 2 piles of the same items

[woeful blade]

@night cloak

?

What?

Bro i have a proof!!! Help me admins

@night cloak

[hoary dew]

hello everyone

[woeful blade]

I have vidoe proof to cheater what i do now?

[night cloak]

Upload the video to YouTube and report that to customer service @woeful blade.

[woeful blade]

@night cloak already uploaded it

Please help me he have to get ban

[hoary dew]

I want to talk to customer service about purchases in the game

[woeful blade]

@night cloak tried i didnt know how

[spring void]

@half finch please privately contact any other admin or go to #discord

[night cloak]

Contact customer service. Start a conversation and upload the link @woeful blade

[storm flume]

You can contact the customer service via the game settings, @woeful blade. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[woeful blade]

@night cloak i dont know how i tried many times

[hoary dew]

I bought 600 coins via SIM card .. The amount was deducted, but i didn't receive the coins.

@HaMaD

[woeful blade]

What

[hoary dew]

hello sir

[night cloak]

What happened exactly when you tried that @woeful blade?

[woeful blade]

I was choosing

[still notch]

If I buy UC via razor shop is it a legit sale?

[woeful blade]

He said what is your problem 2 times

I said.... Will then i choosed many times

[night cloak]

Razor shop @still notch? Can you provide screenshot?

[woeful blade]

I didnt understand i just click

[celest shadow]

If it's from Midasbuy, then it is, @still notch.

[night cloak]

You need to read carefully before choosing options @woeful blade.

[storm flume]

You can contact the customer service via the game settings, @hoary dew. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[hoary dew]

I have bought 600 uc ... via SIM card .. The amount was deducted, but i didn't receive UC.. Still zero.

[night cloak]

Please refer to #Faq 2.12,
@hoary dew:

https://discordapp.com/channels/393088095840370689/481198147478224896/485791287010787328

hello can any one help me as pm please ?

[weary cosmos]

0.15.0 beta open

[fading dome]

Wth is this

[ashen dew]

The skin of Kar98

[fading dome]

Look at rank points

[ashen dew]

Yep platinum V it's there any problem?

[fading dome]

Bro look closely :/

2800 points but line is in middle

And 2800 points is platinum IV @ashen dew

[ashen dew]

Ok I understand

[woeful blade]

They said Go to his profile and report... I did that but now im waiting 2 days and he didnt get ban and he now crown

[ashen dew]

@fading dome what about the career is it ok?

[still notch]

I will gimme a few secs. @night cloak

[ashen dew]

@woeful blade send me the link of the video

[night cloak]

Just a visual bug I guess @fading dome. Repairing the client should fix it.

[ashen dew]

@night cloak how long can it take for a player to get banned after sending the link of the video?

[night cloak]

Probably a week @ashen dew. They get lots of reports so it will surely take time.

[still notch]

Razor devices get special perks? If I buy UC using gold coins?

[night cloak]

Let's butterfly answer the question , I am not aware of it.

@night cloak 🦋

If I remember right then yes you do

it should be explained on razor website where the offers are listed

If there's no info about offers then the answer is no

[broken sierra]

O.o
community member answering!?
Now that's epic.

[still notch]

Oh. Thx just wanted to verify since it is my first time seeing something like this.

[woeful blade]

@FLASHLIGHT#٥٩٠٦who are you?

[night cloak]

@night cloak

Why i have an odd number in my popularity points

[whole halo]

i got banned for Absolutely No reason at all

10 years and i just got the new season royal pass n everything

[spring void]

if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well @whole halo

[night cloak]

Hey @whole halo Bans are never given for no reason 😉 If it's 10 years, then there's no way back. Create a new account and play fair 😄 for other ban questions you can contact ingame support but don't ask in our discord, thanks!

Because you shared anyone 1 popularity @night cloak?

@night cloak ma'am can u look over my doubt just stated above

@still notch hi here are some more info

https://gold.razer.com/gold/promotions/pubg_mobile_season_9
https://gold.razer.com/gold/catalog/pubgm

@night cloak hey! what's odd about it?

[sour kindle]

Hi can someone here help me regarding Pubg mobile pakistan challenge?

[still notch]

Ty butterfly. Have a great day! @night cloak

[night cloak]

@still notch Thanks you too!

[craggy blade]

@sour kindle

[night cloak]

@night cloak as you know the popularity points are divided into 10, 5×20, 10×30 ,200×50 and 2200×50. So why i have an odd digit in my popularity section i am noticing it from 2 seasons but never asked assistance on it.

You could get 1 too

[craggy blade]

@sour kindle Read that rule book I sent

[night cloak]

remember?

1 like = 1 popularity

before 5 and all others were added

[fair tartan]

Will there be separate link available for 0.15 beta? Because I don't want to download 0.14, then waste 2gb for .15 in game update

[night cloak]

@fair tartan yes soon

will be announced on reddit

and here on discord

[fair tartan]

@night cloak ok, mate.

[night cloak]

🙂

[mystic pawn]

hi

[whole halo]

@night cloak @spring void i explained that i got banned for no reason it means am aware of any violations made by me which are none so I need help since in game cs aren't replying and y r telling not to post here ??? isnt this section for support purposes ?

[sour kindle]

I just to clear that in whick server i need to paly my In Game Qualifier matches. Whether to play in Asia server or europe server beacuse my tier in platinum in europe?

[mystic pawn]

any one i want help

[night cloak]

@night cloak i remember that, but a blurred flash back. Can u elaborate just a little bit?😅

[craggy blade]

@sour kindle In Asia and the Tier must be platinum V or above

[mystic pawn]

my account dont show change region button

[night cloak]

@night cloak ok so you could (and you still can if I'm not mistaken) give 1 like and that will be 1 popularity

[craggy blade]

@sour kindle Read rule book for further info

[night cloak]

@whole halo You were banned for a reason 😉 Now don't discuss it here thanks

[sour kindle]

I never played asia before so now i need to push rank in asia?

[whole halo]

and in the case of playing with a hacker i got one week bann and reduction to Bronze level in my other account ao i know how it goes

[night cloak]

@night cloak I don't think so because I'm seeing that it's stuck on 9 from 2 seasons.
That 1like = 1 popularity has been removed i guess.

You just clarified that you played with a hacker.

@night cloak yep it may have been removed but the old 1likes still count

Dude teaming up with hackers=ban

@night cloak if he/she still talks about banned account here please mute, we don't want talks about that here 😄

@night cloak ohkay thank you for the assistance, wish u a wonderful day/night ahead 🙂

all bans are reasoned

there's a reason we publish weekly posts of banned hackers

you too @night cloak 🙂

[sour kindle]

@craggy blade my tier is platinum 1 in europe

[night cloak]

Yup,as your wish @night cloak.

🙏

[craggy blade]

@sour kindle it is not written in the rule book that you have to be platinum V or above in Asia, There is written that all players must be platinum V or above and above level 20 at the time of registration

[night cloak]

@night cloak as mentioned that, lot's of dudes come here everyday amd seeks that there account has been banned unreasonably and staffs need to tell them over and over to do the fileclaim.
Seriously every single day.

yep just mute/kick/ban them if they come here with that

[sour kindle]

Ok thanks @craggy blade 🙂

[craggy blade]

@sour kindle Read sub point 2.1.2 Level Requirment by your self

[ashen dew]

@night cloak where can we see the weekly post of banned hackers?

[night cloak]

in >>>> #news

[sour kindle]

Yeah i have read

[ashen dew]

@night cloak alright

[dim crow]

@night cloak i need help i am being scammed by coda pay which is set in Tencent gaming buddy by tencent to buy UC they are not willing to credit uc to my account please help me they are replying rudely instead of helping me

please anyone help me

[night cloak]

Please contact ingame support or [e-mail], sorry we can't help with that here 😦

[dim crow]

can i get mail to directly contact and report

[night cloak]

@dim crow did you contact with coda pay support?

[dim crow]

yeah they are really rude people speaking rudely to me even i gave them Transaction receipt they are being rude

they gave a QR code to scan and pay through UPI app so i used Google pay ( TEZ ) app to pay after that there is no loading screen nothing after that i reported their reply to me - " This is codapay not GOOGLE PLAY go contact with google play " but here in tez app it is wriiten that Rs 799 is paid to paytm-codapa@paytm

[night cloak]

@dim crow contact customer support in-game or using the email given by Butterfly.

I want to ask the same question to customers support. So it will be helpful for me if you kindly give some screen short of their support (don't include your sensitive information)

[dim crow]

ok wait

[storm flume]

MahmOoD#0018 was banned | Cheater.

[lime juniper]

Butterfly warned you several times.

[dim crow]

@night cloak

[spring wolf]

Why i got 3 months ban??

[dim crow]

you have been using cheats ?

[light trout]

3 months ban = Cheating/Teaming with cheaters. The ban duration depends on the severity of the offences. @spring wolf

[spring wolf]

None of my friends that i'd played with are banned

And @dim crow no i have not

[chrome cape]

hello

[blazing saddle]

Only actively playing with cheaters results in account suspensions, @spring wolf.

[chrome cape]

I want to get in touch about hacking my account.

I want help.

[blazing saddle]

Hello, @chrome cape
Social media account security is the user's own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked or disabled.
In any case, we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

[spring wolf]

@blazing saddle the only cheaters that i met are from automatching

[vivid gazelle]

Is there Arab support I need Help

[blazing saddle]

Getting matched with cheaters randomly will never affect your account in any negetive way, @spring wolf.

[spring wolf]

@blazing saddle but it did 🤔

[blazing saddle]

@vivid gazelle You can look Arabic support in the MENA server listed in #613267301243944960.

[chrome cape]

Can I delete Facebook from the game link?

[sick shale]

You can't unlink your accounts as far as i know

[meager oasis]

I’m facing enemy lag problem in pubgm in my iOS device

[chrome cape]

Does it mean that the one whose account is hacking can't get it back?

[night cloak]

@dim crow you can try this method if you haven't received your UC within 24 hour.

[meager oasis]

Please response now what I can do!?

[chrome cape]

Can you help me or not just about deleting a Facebook account about the game

[light trout]

@chrome cape The one whose account is being hacked should contact that social media's support to stop the hacker

[night cloak]

@meager oasis try the following solutions

1. Repair the game or
2. Change your network or
3. Use low graphics

[dim crow]

@night cloak thanks for the help i will try this way right now

[chrome cape]

I want to separate the account, this is within the privacy of the game, not Facebook.

[meager oasis]

@night cloak yes I already did this but not solved..It’s happening after 0.14.5 update..

[night cloak]

@meager oasis have you tried using smooth graphics?

[meager oasis]

Yes..

[old night]

Is there a way to report?

[night cloak]

@meager oasis So, there is no other solution.
You have to report it in-game following the picture, whenever you face lag.

[meager oasis]

Okay

[storm flume]

Hello, @old night!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[round horizon]

Fix sanhok please,when i finally go to the ground i have a big character and i die

[storm flume]

Hello, @round horizon!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[vivid gazelle]

Is it possible to get a three-month ban because of the coalition ??????

[glossy sable]

Teaming up repeatedly with cheaters can lead to a 3 month suspension, yes.

[pastel mesa]

hi l won ti report some one is hacker and i have a video off it

[night cloak]

@pastel mesa scroll up and read @storm flume's message🙂

[pastel mesa]

i know that but is not working

[vivid gazelle]

I am not a cheater I am not good at playing (noob) I played yesterday there is no problem with me I closed the account I came today to play surprised that my account is banned 3 months

[night cloak]

@pastel mesa report them in Customer Support with the video evidence 🙂

[pastel mesa]

in game

or where

[light trout]

@pastel mesa It usually takes time for the customer support team to make sure if the player is really hacking. They also need to gather some additional data to make sure no tries those hacks again

[storm flume]

Please refer to subpoint 6.1 in #481198147478224896 for further information, @pastel mesa. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[light trout]

3 months ban = Cheating/Teaming with cheaters. The ban duration depends on the severity of the offences. @vivid gazelle
If you feel the ban was unfair and unjustified, kindly click the File Claim button in the game and wait for response.

[pastel mesa]

this is the video go see and tell me is hack or no i say is hacker %100

[night cloak]

@pastel mesa no need to send link here. Send it to customer support in proper way.

[pastel mesa]

when i can find the customer support

[storm flume]

You can contact the customer service via the game settings, @pastel mesa. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[pastel mesa]

ok thanks

[hazy phoenix]

Hi guys how is everyone here how is it going i appriciate your work in support you guys are fantastic have a nice day❤

[neon saffron]

Hi Guys!.
I need some help

[grizzled lark]

Hello, @neon saffron!
Kindly state your problem.

[neon saffron]

Yesterday someone hacked my Facebook account and entered in my pubg account and their he connected his Twitter account on the 2nd social media option..
Now he can access my account anytime he wants...
So how to unlink his Twitter account from my pubg mobile account

I quickly changed my password but he already connected his Twitter till that time

Please help @grizzled lark

[noble quarry]

Hello any admin here

[storm flume]

Please refer to this channel's pinned messages for further information, @neon saffron:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

We are unable to provide assistance if you do not ask a question or state a problem, @noble quarry. Remember to read through #481198147478224896 before asking questions in the support channels.

[noble quarry]

I get ban 1 week because they said i play with cheater but im not im really sure so why i get this banned 💔

[glossy sable]

Well

Because you repeatedly teamed up with cheaters, as it says.

[whole basin]

My Pubg account was hacked

[opaque raft]

Is there a ping issue with everyone or is it just me

[night cloak]

@whole basin
Read the pinned messages

[noble quarry]

@glossy sable im sure i didnt play with any cheater also all the people i ay with them they still playing and ik them

[glossy sable]

Be careful about who you play with.

[noble quarry]

Bro im sure with who i play also if they are cheater how they still playing ?

So the clean player get banned and the cheater playing without ban ?

[glossy sable]

I don't know, but the system detected that you played with cheaters, might not necessarily be your friends.

[noble quarry]

I play only with my friends ik them bro i have only 300 point to get conquer and now i get banned and i be bronez ?

[glossy sable]

If you want further details, you have to contact the in-game Customer Support, by using the File Claim button.

It's the yellow button if your game is not in English.

[noble quarry]

So here nothing will help ?

[glossy sable]

That's all I can tell you.

[storm willow]

I’m scared to turn on auto matching 😂

[noble quarry]

@storm willow this game let the cheater play and the clean player they can not play 🙂

[storm willow]

nah, Few get caught in crossfire- battle between hackers n tencent

[glossy sable]

Exactly.

[storm willow]

Many ppl rank push using hacker

[glossy sable]

The anti-cheat is reinforced each update, easier to ban too much and unban the very few innocent ones than banning not enough and having to deal with mass reports.

[blazing saddle]

It has been confirmed that matching with cheaters randomly will not affect your account negetively, only actively adding cheaters to lobby and playing multiple games with them counts as 'Active teaming up with cheaters' and accounts are suspended accordingly, @storm willow.
You can freely play with automatching turned on. If you ever encounter a player (enemy or teammate) who is cheating, make sure you report them immediately with the ingame Report button.

[storm willow]

Nice 👍🏻

[dim crow]

@night cloak

[agile pebble]

Haha wth

[dim crow]

TENCENT Scammed me bro what the hell man totally one royal pass

[agile pebble]

What exactly happened

[spring void]

@dim crow so how exactly they scammed you?

[storm willow]

Why dint you send the number!? Instead of that message 🤷‍♂️

Should have send the transaction numb

[winged fractal]

You can easily find that number in the receipt you get from the Play Store on your email...

[night cloak]

@dim crow try again, with the 2nd option. It will work!

[spring void]

@dim crow contact them again and this time send the transaction number

[dim crow]

I paid the money they didn't delivered the uc man totlly gone

[night cloak]

I checked it just now. It's working. Try again @dim crow

[storm flume]

Your username does not comply with our community guidelines, @dim crow. Feel free to request a different server nickname in compliance with #613267301243944960. Alternatively, we will assign you a server nickname at our own discretion.

[dim crow]

ok bro tryng

[spring void]

I am changing your nickname for now you can message an alternative nickname in #discord

[storm flume]

Nickname changed.

[crisp locust]

My acoount banned whenerver i playing like bot 😂

[spring void]

@crisp locust are you getting temporary suspensions for 10 mins?

[crisp locust]

No ban 3 month my k/d is 2 and playing 65 match

[spring void]

@crisp locust 3 months ban is due to teaming actively with cheaters

[strange mist]

Wat

[spring void]

@strange mist how may i help?

[strange mist]

Can my 10 year ban pardon?

I got 10 year ban due to use of a gfx tool to reduce lag and get better fps

[crisp locust]

@spring void my team is random team

[strange mist]

@spring void

[crisp locust]

Or i playing solo vs sguad

[wicked timber]

Lying pubg never gives ban only for gfx. U used hacks boi.

[strange mist]

I didn't wtf

One of a staff said using GFX tool is an advantage over other players so using it is ban

[crisp locust]

Any somene talking arbic here

[strange mist]

Why would i want to lost my 31 levels -_-

[wicked timber]

Nope Pubg is still not baning gfx. Because it dont give any advantages. Only graphics changes

[strange mist]

They do ban

[glossy sable]

Using GFX Tools can lead to a 10 year ban, @wicked timber.

[strange mist]

I waste 0.43$ on a gfx tool

[wicked timber]

But your game lags and you dont fix them..

[glossy sable]

@crisp locust You can have support in Arabic in the official MENA server.
https://discord.gg/pubgm-mena

[strange mist]

My friend using gfx tools from 1 year but he never get ban @glossy sable

[wicked timber]

Me too lol

[strange mist]

Why always me

Using gfx tool must be a month ban

[wicked timber]

They cant ban real hackers and cheater but they will ban a poor man whos just tring to get better fps.lol

[strange mist]

Hacking is 100000x advantage In place of a gfx tool

My phone is a potato, i just wanted to fix lags :(

And i got a 10 year ban

[glossy sable]

It's a misconception banning are due to cheating, there's plenty other reasons, read the Terms of Use.

[strange mist]

I'll be 27 after 10 years bruh

[glossy sable]

GFX Tools can lead to a ban because it modifies some game files to "unlock" the higher settings for FPS and graphics, which is against the ToS.

Now of you feel the ban was unfair, feel free to file a claim. We can't help you here, and complaining is just wasting your time.

[strange mist]

File claim didn't help

[wicked timber]

@frankcastle dou you know about Sharpshooter Cheats. Lots of my friends use this and push every season. Why tencent is not banning them they are playing with hacks since 6 months.

[glossy sable]

When did you do the file claim?

@wicked timber Report them.

[strange mist]

How a bot can solve my problem

[wicked timber]

I did alot still nothing.

[strange mist]

It wasn't unfair ban but it should not be 10 years

[wicked timber]

One more thing there are lots of cheaters in server leader board with crazy stats. Even cant humanly posdible. Why dont tencent remove them by weekly basis.

[rigid walrus]

Hi We are pubg players , and we are requesting you as a major company to stop all the cheaters using hacking methods or we gonna change this wake game.

[opaque raft]

If u ban a hacker he/she just makes another account and strts using hacks again

It requires a permanent solution

[wicked timber]

Asia server is unplayble almost in every game we find cheaters. Now im beliving PUBG Dev. Are involved in selling codes to cheater. Otherwise how can they are still cheating with all this anti cheating algos.

[opaque raft]

Try middle east server once you are on a higher league you will find there are hackers vs hackers fight..lol

[night cloak]

Go to #pubg-mobile for further discussion on cheaters🙂

[wicked timber]

@opaque raft iknow ipushed to rank 35 then only hackers.i got frusrted

[night cloak]

@wicked timber @opaque raft

[opaque raft]

Ok

I just want to ask is there a ping issue with everyone or is it just me because any server i play i get ping fluctuations

[storm flume]

Hello, @wicked timber!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[glossy sable]

@opaque raft @wicked timber @strange mist
If you don't require support, move to a discussion channel.

[night cloak]

@opaque raft ME players are the best bro, look at their youtubers, anywhere they open a scope they spot someone, even they can hear footsteps 500m away

[rigid walrus]

Is there a solution for cheaters or we're leaving the game?

[night cloak]

@opaque raft it depends on network. In different network, you will get different latency

So, kindly check your network!

[opaque raft]

I checked my network it is a decent connection 10mbps

[glossy sable]

@rigid walrus Report them.

@opaque raft Check the pinned message about lag.

[opaque raft]

Still i have ping fluctuations

[shadow venture]

i'm unable to login to my account
it's showing your account has been bann for playing with cheater
but i know every teams and conditions
why bann me i'm not playing any cheater
please unbann me thanks you
my id:LF丨MEHEDI 5251635048

[opaque raft]

@glossy sableok buddy

[glossy sable]

@shadow venture If you feel the ban was unfair, feel free to use the File Claim option (yellow button).

[shadow venture]

but they don't replay or anything

[night cloak]

@opaque raft again, latency doesn't depend on network bandwidth. You will get different latency on different time of the day or night!🙂

[rigid walrus]

@glossy sable There's no point in reporting them.

[opaque raft]

@glossy sable can you please show me the msg i m sorry i can't find it

@night cloakanytime of the day i play uts always the same i think it is after the update it started to fluctuate

[glossy sable]

@shadow venture It's you're only option, we can't help you about bans here.

@rigid walrus If you don't report, don't complain about cheaters 🙂

@opaque raft Scroll down a lot, it's an old message.

[shadow venture]

i need support i spend long time about 1 year i need to talk pubg official team

[opaque raft]

I hope they fix the ping issue if it is because of the update

[shadow venture]

give me email address

[glossy sable]

@shadow venture Yes, that's what I'm saying:
Contact them through the in-game Customer Support by using the File Claim button, the yellow button if your game isn't I'm English.

[rigid walrus]

@glossy sable I'm reporting, but there's no point in reporting.

[glossy sable]

@rigid walrus If you did, then you're good to go.

Reporting only works if you actually do it.

[shadow venture]

not reply me how can i fill claim

serious issue for me i got 7 day bann why

[glossy sable]

@shadow venture It takes time for them to answer, be patient.

[night cloak]

@shadow venture in arabic is called مطالبة ملف

[glossy sable]

And 7 days is nothing, you can wait for it.

[night cloak]

@shadow venture [e-mail]

[shadow venture]

seriously i'm spend lot of money and time .........next may bann 30 or 10 year who take this matter if you don't slove

[spring void]

@shadow venture the ban reason is stated on popup, avoid it next time

[night cloak]

@shadow venture matching with hackers does not get you a 10 years ban,

[glossy sable]

Actually it does if you do it repeatedly.

Please stop interfering with staff, @night cloak, thanks.

[shadow venture]

but make sure why help line not reply my file cliam.......

[night cloak]

@shadow venture Sometimes we may play with cheaters without knowing, next time you play with the same team try to die early and observe your teammates very closely - sometimes it is hard to find who is cheating in your team, so that might help. You can use #pubg-mobile for further discussion on this.

[grizzled lark]

As stated above, @shadow venture. It takes time for them to reply, you have to keep patience and wait.

[night cloak]

@glossy sable sure, but repeatedly means multiple short bans, right?

[shadow venture]

can you please help me i want to talk official team

[night cloak]

@shadow venture The official team = the support in game.

[glossy sable]

@night cloak Means 3 months then 10 years :)

sometimes 1 week

[night cloak]

@glossy sable that what i meant to say, anyway will leave the answering for you guys, sorry

[shadow venture]

but why they don't help me .......and why i'm bann 7 day

today i'm bann i playing this game 1 year

[spring void]

@shadow venture it states the reason on the ban popup

[night cloak]

We only manage this discord server, so, if the support doesn't reply, we won't be able to do anything about it. Please don't repeat questions. You can discuss about it in #pubg-mobile.

[glossy sable]

@night cloak
Feel free to ask any questions here, and discuss in #pubg-mobile 😉

@shadow venture Yes, we do not provide support for bans. Read #613267301243944960 and #481198147478224896 if you didn't.

[dim crow]

@night cloak after attaching the payment receipt nothing happens

[grizzled lark]

They will surely reply you soon, @dim crow. You need to wait for that.

[night cloak]

I just got banned 3 months for nothing and im contacted to helpshift, they sent me email and said this '' please go to support ingame '' but support sending auto messages everytime, what can i do? 😦

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[karmic egret]

How can I download 0.15.0 beta

[night cloak]

dude file claim is sending auto messages

[karmic egret]

oh

[glossy sable]

@karmic egret The link will be released in time in #beta-news.

[shell garden]

@night cloak there isn't much you can do about that :c
(grats on the promotion franck!)

[night cloak]

😦

[vivid gazelle]

Bubg give random ban without any reason can not eliminate cheaters you give random ban banned me without reason your goal is to raise money only from people do not give any importance to the player
😡 😡

[night cloak]

yes

i paid +15 dollar to my acc and i got banned without reason :/

[spring void]

if your account has been banned please consider revising TOS and file a claim if necessary, bear in mind that only cheating doesnt leads to bans and any action against TOS does. Also please dont ask for support about banned accounts here as the staff has no power ingame and cant help you. Contact ingame CS and if they dont help dont expect us to do anything as well @vivid gazelle

[night cloak]

and i bought 9.season elit rp, 3 months later rp will end. I don't want my money wasted for nothing 😦

[spring void]

@night cloak just because you banned DOES NOT mean you should be unbanned, rules are rules for everyone

[storm flume]

Please do not use any other language aside from English in this channel, @narrow glacier. Refer to #613267301243944960 for language channels.

[night cloak]

@spring void i got banned for without reason .-.

[spring void]

10 years ban?

[night cloak]

3month

[storm flume]

Please do not use any other language aside from English in this channel, @narrow glacier. Refer to #613267301243944960 for language channels.

[night cloak]

@night cloak Please stop repeating same questions, you were answered this morning.

[spring void]

It is normally due to teaming with hackers @night cloak

[night cloak]

Ok just customer service sending auto messages, im sad for that

@spring void never

@night cloak We only manage this discord server, if customer support can't help you, don't expect us to be able to do anything about it.

For further discussion, I'd suggest to use #pubg-mobile.

Possible request

I don't understand

[wanton spear]

Hello

🙄 what

[storm flume]

Please do not use any other language aside from English in this channel, @night cloak. Refer to #613267301243944960 for language channels.

[night cloak]

ووت

Wt

[vivid gazelle]

We want Arab support

[spring void]

@night cloak stop using Arabic or you will be muted

[keen scroll]

Any admins here

[spring void]

https://discord.gg/pubgm-mena @vivid gazelle

[night cloak]

Ok

[celest shadow]

Hello, @vivid gazelle @night cloak. Please join the MENA server for Arabic Support.

[spring void]

You can get aravic support here ^

@keen scroll how may we help?

[night cloak]

I need a rank

Help

[wanton spear]

Hello mods

[blazing saddle]

Hello @wanton spear,
How may we assist you?

[wanton spear]

My friends pubg mobile was hacked @blazing saddle

How can we recover it

He is even a streamer

[blazing saddle]

@wanton spear Social media account security is the user's own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help.

Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.

If you have lost access to the login method, contact the social media support immediately.

[wanton spear]

Ok

[fair root]

I want Report a hacker and i have a vedio for him and his ID

[vague narwhal]

@wanton spear same thing happened to my frnd bro

[storm flume]

Hello, @fair root!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[fair root]

The report does not say anything, I have reported a lot before him, but to those who happen something @bold siren

[night cloak]

Hi can i share a screen shot related PUBGM

[grizzled lark]

Use #media, @night cloak.

[tired shuttle]

Hi . We Arabs would like to have a chat dedicated to the Arabs in the application Discord for Arab players and in Arabic please take this opinion seriously and not to ridicule it

[grizzled lark]

We already have a language chat for arabic language, @tired shuttle. Kindly react on 🇦🇪 in #613267301243944960 and access the arabic chat.

[wise yew]

what now no chance somebody contact me regarding my banned account ?

[grizzled lark]

Nobody from here can help you regarding that, @wise yew.

[wise yew]

I tryed every kind to contact you but no one does

no answer from team support even if not possible to get my account back

at least I need answer no one answer me

at least answer the customers about their enquiry

[night cloak]

@wise yew You tap on file claim, if you get a reply within 3 days with a positive message, there's a chance you can get the ban lifted and will receive a high number of UC as compensation. But if you don't get reply within 3 days, it simply means your account was investigated and found the ban was fair.

[wise yew]

@night cloak thanks for info me about this

at least I get someone gave answer

[night cloak]

No worries!

You can discuss further in #pubg-mobile.

Hello ! I want to communicate with support Please

[wise yew]

keep you game for hackers at least fortnite no even 1/2 hacker

[night cloak]

@night cloak Aloha! How can I help you? For account related issues the customer support can help.

[cosmic gazelle]

Hacker in every 2nd game and now in Sanhok and Vikendi too..I had 8.50 KD yesterday with 56% win ratio but not its 6 :)
Shows hackera are rulling this game and ruining real players

Reporting doesn't do anything

They're coming again and again,same hackera are coming in my lobby

[storm flume]

Hello, @cosmic gazelle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@night cloak I got banned for no reason

[fast fog]

hi

[storm flume]

Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[night cloak]

@fast fog Aloha! How can I help you?

[fast fog]

i just joined

how is everyone

[night cloak]

@fast fog You might wanna checkout #613267301243944960 first. And then move to a discussion channel from there.

@night cloak Please I want to know why I got a 3 month ban

without reason !

@night cloak It seems you teamed up with players cheating in game. If you think you didn't, you might wanna play with the same team by creating a new guest account; die early and observe them to find out who is doing it.

[fading dome]

Found 3 glitches so far

[night cloak]

@fading dome Wanna report em? We've a #555492558428700682 channel.

[fading dome]

@night cloak reported already

[night cloak]

I knew you're awesome!

[fading dome]

I hate that when I land my parachute randomly disappear and I die from fall damage

[night cloak]

Ouch, that's very unfortunate.

@night cloak I did not do that

@night cloak You should.

[fading dome]

Yup that's unfortunate

[night cloak]

@night cloak But why the support does not know me why the reason ?

[fading dome]

Am I lucky that I never saw teamers or cheaters but I already played for year

[night cloak]

@night cloak I told you the reason. And also gave you an idea what you can do to avoid it in future.

@night cloak you You mean playing with Hacker = ban !

@night cloak It violates the ToS of the game, so, yeah.

[distant garden]

Can anyone tell me why this happened to me? @everyone

[bold siren]

It is written on that, you have been actively teaming up with cheaters, @distant garden.

[night cloak]

@night cloak oky thanks you

[distant garden]

I was on conqueror and hacker just came up with auto matching i didn't added @spice kelp

[night cloak]

@night cloak But how do I do if hackers entered randomly, how do I do to avoid blocking me !

[distant garden]

@bold siren What would happen now? I was on conqueror and hacker just came up with auto matching i didn't added

[bold siren]

Your rank will be reset and avoid playing with random players, @distant garden.

[night cloak]

@night cloak If you find someone cheating while in a match, just report them and quickly exit - that way the system will exclude you from the list. And if you play with randoms, don't play with the same people twice.

[distant garden]

@bold siren I didn't do anything why i should bear this loss? played PUBG From iphone from last 6 days whole day Just 2 hours break to get conqueror

[night cloak]

@distant garden It seems the system detected you were actively playing with the same cheater. If you ever face cheaters in your team, follow my previous message.

[distant garden]

This is not fair/... PUBG is best game in the world and they can not control cheaters?

[night cloak]

@distant garden bro write message to PUBG support or email them

[distant garden]

@harsh anchor PUBG Should make emulator server different and so their rankings should be different from mobile players.

[night cloak]

They will help you

[native harbor]

When we want to report cheaters, their names are so confused with characters. We really tried to find them by looking one by one, but it is so hard. So, without writing the name of a cheater, if we send just the videos we recorded, can PUBG Support ban? Because the cheaters naturally puts their names with all confusing characters...

[night cloak]

Describe the scene to them

@native harbor You don't have to find them, the game made it easy for to report while in the match.

[candid bolt]

They banned Maebecause I created a new account and started playing with ace players 🤣🤣🤣banning me again and again can someone tell why is this happening

[native harbor]

@night cloak but they do not look at the reports of during-matches..

[night cloak]

@candid bolt You're misunderstanding. The game doesn't ban you for that. Are the ban 10 years each?

@native harbor They do. It's just there's too much reports, so, when a player gets lots of reports their account will get investigated and actions will be taken. It just takes some time to issue valid ban.

[candid bolt]

No it's 10 min but I asked someone they told Me.because people might report you seeing your tier and reports you .

[night cloak]

@candid bolt The 10 minute ban gives you a reason, can I see a screenshot?

[candid bolt]

But there is flaw in the anticheat system coz my main account is crwon 1 and the new account I created definitely I can play better than bronze or diamond player

Screenshot I will be sharing next match bro for sure

It's the problem not only with me but many players might have noticed this situation ..

[night cloak]

@night cloak Last question please !

@night cloak Sure.

@candid bolt The anti cheat engine looks for suspicious data change, it doesn't care how you play. It's normal for a PC pro player to come in mobile and win 100s of conqueror matches while still being in bronze.

Is it possible to reduce the duration of the ban For US ? @night cloak

@night cloak It's not possible.

Previously it was 10 years, but now it starts at 7 days/3 months.

I got a 3 month ban 😔

[candid bolt]

Yeah I use to play pubg pc a while ago I had a good record there and still play but this im sharing with you is happening with 2-3 of my frnds also.any suggestion

[night cloak]

@candid bolt Not before you show me the screenshot.

[candid bolt]

One of my frnd was streaming yesterday got 10 min ban on stream although he was handcam in the mobile he was playing so mobile screen was seen properly to everyone

[night cloak]

And I'm looking for ban message screenshot tho

It doesn't work like that - means you don't get ban instantly. The system flags your account first and it bans you at a later date. Basically, if the cops arrest you while you're cooking, doesn't necessarily mean you were arrested for cooking.

[candid bolt]

They won't unban you bro rip your I'd

People stream pubg with hacks 🤣🤣in YouTube and don't get ban.wow.so nice @night cloak .now say they don't cheat Tencent allowed them.for that

[wet sentinel]

How do I get added back to the beta testing? TestFlight on iOS says I was removed as a tester 😭😭

[night cloak]

@candid bolt As I told you, people don't get ban instantly.

[wooden shell]

4 days no support ;-;

[night cloak]

@wet sentinel Wait for the new beta to be out publicly. And yes, every update you will be removed from the beta.

[distant garden]

@bold siren Can you please tell me one thing there is something written like ''You account maybe banned or you may lose all of your season points for repeated offences'' That means there is certainity that i will be demoted or its for sure i will lose my ppoints?

[candid bolt]

You will lose your tier bro

[night cloak]

@distant garden If you were banned for actively teaming with cheaters, yes, it will reset to bronze v.

[candid bolt]

@night cloak tell developers that Youtubers who stream pubg with hacks should be banned .coz many youtbers are in ace with hacking ans soon in conqueror

[night cloak]

@candid bolt They will be banned, sooner or later.

[hollow gust]

@night cloak5557851355What is the reason for the ban

[night cloak]

@hollow gust Can I see a screenshot of the ban message?

[wooden shell]

@night cloak What do I do if I haven’t received support in 80+ hours? Do I just wait patiently??

[night cloak]

@wooden shell What was your concern?

[candid bolt]

When you get killed by bronze 5 player from 800 m with p18c 🤣🤣it's frustrate alot understand this @night cloak

[wooden shell]

Haven’t received Purchase support in 80+ hours IE 4 days

[night cloak]

@candid bolt Understandable!

@wooden shell Did you try to get a refund yet?

Are you on Google or Apple?

[wooden shell]

No no, I haven’t received my UC @night cloak

[night cloak]

@wooden shell Are you on Google's Android or Apple’s iOS?

[hollow gust]

@oAdidas#0384 @hope#1234

[wooden shell]

Apple iOS

[wheat pumice]

Hello i have a question , Can we get banned for Using gfx tools?

[night cloak]

@hollow gust Actively teaming up with cheaters is the reason.

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @wheat pumice.

[hollow gust]

@night cloakI didn't play with cheaters

[fading dome]

@hollow gust in your party was cheater :/

[night cloak]

@wooden shell In that case, you might wanna Download an app calls "Apple Support" and ask them for a refund.

@hollow gust Then you're welcome to file a claim.

[candid bolt]

We game for pubg mobile app in play Store is it official from pubg @night cloak

[hollow gust]

@night cloakWhen I woke up I received this message

[night cloak]

@candid bolt It is official but not from the same developers. Means, you can use it without any issues.

@hollow gust Doesn't matter when you got it.

[fading dome]

@hollow gust day before u played with cheater

[candid bolt]

Ok. . @night cloak it's helps in boosting the performance a bit please do share this app in the discord it might help people with low end devices.

[night cloak]

@candid bolt It's only available in Indian region, not global.

[candid bolt]

Ok @night cloak thnq so much and good night 😄

[night cloak]

Sweet dreams!

[turbid saddle]

Hello, is it possible someone's account got ban because he is "noob"

[night cloak]

@turbid saddle Nope.

[fair bloom]

Hello, I'm actually 16 years old but I still can't use the mic, why?

[thorny dirge]

Avatar is not showing (social)

[night cloak]

@fair bloom You submitted wrong information while creating the account then.

[fair bloom]

@night cloak can I see or change my information?

[night cloak]

@fair bloom You can't, it's final.

[turbid saddle]

I was falling and soemone was following me, suddenly I opened my parachute and we fall to late and they killed us, he reported me. My account will be banned?

[fair bloom]

@night cloak okay thanks

[night cloak]

@thorny dirge It's an issue from the social media. You might wanna upload the same picture again in your social media or a different one.

[fading dome]

@thorny dirge same xd

[night cloak]

@turbid saddle Nope, you're safe.

[turbid saddle]

Really? Thank youu

[night cloak]

Hakuna matata, @turbid saddle.

@fading dome Just restart your game.

[fading dome]

@night cloak ik but it comes back every 5 matches

I just ignore it

[night cloak]

@fading dome It seems the character file is having hard time to render itself. You might wanna make a client repair so it will make a refresh of the files you've.

[fading dome]

I should do that

[night cloak]

Good luck!

[fading dome]

Bye Im gonna try

[tight ibex]

no one answer on the gmail ? why

[wooden shell]

@night cloak Apple can’t handle me not getting my UC -.-

[blazing saddle]

It takes time for the support team to respond to queries as they recieve many reports everyday. Kindly be patient and wait for response, @tight ibex.

Refer to faq subpoint 6.2 in #481198147478224896 channel for more information.

[tight ibex]

no he is answer but he said to me to go to support in game

lol and the support in the game said go to customer mail ?

[night cloak]

@wooden shell Then you gotta wait until the support replies. You might wanna send support a reminder that you're still waiting.

[wooden shell]

How do I do that?

[night cloak]

@wooden shell I mean, in game support.

[zenith crown]

@harsh anchor
I'm pushing in duo for conqueror tier and i saw mostly after 2,3 matches we got killed by hacker also i noticed these cheaters are more than a squad mode. To destroy our progress which is freaking unfair.

We spend 8,10 hours daily to push our rank and these cheaters easily waste our time & progress by using hacks.

Kindly add pubg pc ban mechanism in PUBGM.

#WeWantHackerFreePUBGM

As compared to squad mode they are more in duo mode...

Today i got killed 3,4 times by hacker which is feel me demotivate...

[blazing saddle]

Do not tag community team members, @zenith crown.

Regarding your query,
We do not deal with hacker reports here. Kindly report the cheaters via the ingame Report button or via the ingame customer support.

[floral scroll]

Hi Any one Help Me Guys

[night cloak]

What is this?

[floral scroll]

Hi Any one Help Me Guys

Hi Any one Help Me Guys

Hi Any one Help Me Guys

Hi Any one Help Me Guys

Hi Any one Help Me Guys

[shrewd hearth]

no.

[floral scroll]

whyu

[shrewd hearth]

because no one's going to help if you spam.

[floral scroll]

idont spam im very sorry

But Really Ineed Help If you can help 😄

Iget banned 3 months with out any reason

[shrewd hearth]

You probably violated the terms of service then

[floral scroll]

idont make any thing

and ipay in game maybe 1000Doller and im not donkey to violated the terms of service

[blazing saddle]

@floral scroll Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[floral scroll]

Why this not service for support

[blazing saddle]

We just provide support regarding client sided technical issues, @floral scroll.

[unborn bramble]

In good time, it is time to fix the emulator, with each update that appears this game hangs more and more. It's time for an upgrade to improve performance because there will no longer be a computer running it, the FPS crashing too hard, crashing to the extreme.

[dawn plinth]

I bought a pack in 3 September and ive got nothing after the purchase i conctacted game support and they said they are investigating im waiting for more than 14 days for they’re answer I tried to contact them back and nothing

[storm flume]

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @unborn bramble.

[cunning basalt]

Can someone help me

I bought the regular elite pass by accident when I meant to buy the other one which gives me all 100 ranks

[blazing saddle]

Kindly contact their official email id with the necessary proofs like payment history and transation ID, @dawn plinth

Email support link : [e-mail]

[cunning basalt]

Is it possible to still buy it?

[dawn plinth]

@blazing saddle thank you

[blazing saddle]

Both Royale Pass upgrades can give you 100 ranks and the rewards if you complete all the missions.

It is not possible to upgrade from Elite pass to Elite plus pass. You can chose either of them only once per person, @cunning basalt.

[cunning basalt]

Thank you @blazing saddle

[night cloak]

What is this?

[blazing saddle]

@night cloak Can you send me your ingame character ID?

[blazing saddle]

Also, can you tell me the region you are playing the game from, @night cloak?

[night cloak]

Europe

[blazing saddle]

Hello, @night cloak
Kindly send me your ingame character ID and the region from where you are playing the game?

@night cloak Alright. You will be updated regarding the query soon. Thank you for the information.

[ripe stone]

@light trout hack in room -_-

[blazing saddle]

@ripe stone Report the youtube channel. Selling hacks and promotion of illegal methods to play the game is against youtube community guidelines. Youtube will take appropriate action on them as long as you report the channel.

[ripe stone]

@blazing saddle no this channel make rooms for fans and this person enter in the room

[blazing saddle]

Report channel to youtube.

[ripe stone]

@blazing saddle i want report player not channel owner channel don't do anything

[scenic pumice]

You can use their ingame name and report them ingame and also report their channel, That's all you can do. The team will look into it and remove them when they can.

[fair root]

Please don't tell us to report the hacker , i have report some hack from season 6 and he is playning until yet and don't has got a ban

You must to found another ways to ban the hacker 🙇🏼‍♂️

[stray beacon]

Hello

I have a linked account in Facebook and wechat I have been stolen wechat what solution please

[scenic pumice]

You linked your pubg to wechat?

[stray beacon]

Yes

Please help me

Linked account facebook and wechat

[scenic pumice]

I think wait till a mod/contributor replies. Im not sure if thats possible or somethin

[stray beacon]

My wechat account has been stolen and my phone number has changed and I cannot access it

[blazing saddle]

@stray beacon
It is currently not possible to unlink accounts.
If you wish to get back access to WeChat, kindly contact WeChat support.
If you wish to remove WeChat as a login option and use only Facebook,
• Go to ingame support.
• File a ticket and request them to 'Revoke access' of the social media account.
• Provide necessary details like Date of account creation, etc.
• Wait for them to review your requestm

[stray beacon]

I have all the information about my account. I play since seasons 2

[runic niche]

you can't unlink accounts

they will most likely not do anything, that's my 2 cents

[stray beacon]

I sent an off road support two days ago and I have not received a reply please help

[runic niche]

just keep waiting

[stray beacon]

Thank you all I'm very sad

[fathom marsh]

Vietnam is the best 😂 👌🏼

[spiral hearth]

I'm gonna file a cheating complaint.

is there anyone that can help ?

[trail pendant]

Hey @spiral hearth,
Do you want to report?

[spiral hearth]

there is more than one picture @trail pendant

[trail pendant]

If you want to report, you can do that here--> #555492558428700682

[dense scaffold]

what is the beta link?

[spiral hearth]

no, thank you.I don't want names out of sight. @trail pendant

[wooden shell]

@molten crown @lime juniper How do I send a reminder to the support team to notion them that I’m still waiting for support after 4 days?

(I’m waiting for support because I didn’t get my UC that I purchased)

[molten crown]

You could send another mailing but messages are categorized, with the many users it could be some time

[astral hazel]

Can someone tell me where to find the beta download?

[nova iris]

@molten crown can you tell me this is final award for Global treasure @night cloak

[lyric junco]

Wow great pubgm

This normal outfit and time limited title for completing global treasure event

U could have given us a permanent title

[nova iris]

Yes , could you give us a permanent title or any gun skin

@molten crown @harsh anchor @lime juniper @night cloak we are complete 56 mission , spend 1 month and you give us normal outfit or time Limited title.

[ionic cloak]

Hi every 10 match I seen this after that another one

[shadow venture]

I'm Appreciate new update change every thing bann people who playing cheating and team up with cheater.....i'm also victims for 7 day bann...but it's learning for me Thanks but please improve help service in game 🙏 request you.

[lyric junco]

@harsh anchor @lime juniper hey

[naive lodge]

Please help me
Hello.
On September 12 at 11.30 o'clock the game is updated
saw and downloaded an average of 100 mb after downloading a download of 45 mb
He continued to make more. Then, as always, through my Facebook account
When entering the game, I saw the information screen that my account was blocked.
I have never had any use of cheating or any illegal behavior. Most
I entered last match and the first career information is available. Average
I had an account watching. I don't know why I'm blocked and
I think there is error or system error. Get my account back
I want. I'd appreciate it if you helped. Goodnight.

Account Name: KemalTgn
Check-in date is 9 September

[ionic cloak]

match dosnt count and the number of kills and damage even headshots aren't counted

[woven atlas]

@naive lodge if your think your account was banned for no reason try file claim or email them at [e-mail]. We are just discord moderators who moderate this server and we cannot unban anyone ingame

[naive lodge]

@woven atlas
I can't communicate with a real moderator. Only computer responses are coming

[olive isle]

@molten crown bro most of the time I am facing smoke and neda not working I don't have prove

[molten crown]

What do you mean not working, you throw them and they don’t go off ?

[nova iris]

@molten crown give reply of my question?

[molten crown]

I can’t offer anything

[night cloak]

@ionic cloak I can clearly see that your phone is on Airplane mode. 😉

[ionic cloak]

@night cloak wow so smart 🙁 you can clearly see airplane mode and you cant read?!
ok look read the first pic and this

@night cloak I turned off Internet and restarted it so that I can continue but when I restarted it I found myself dead

[night cloak]

@ionic cloak are you using wifi or mobile data?

[ionic cloak]

WIFI

[olive isle]

@molten crown wait I will give you a clip

@night cloak @molten crown

[ionic cloak]

ok thnx

[olive isle]

@night cloak bro please watch this video

[night cloak]

What is the issue?

[opaque mist]

that glitch is still around?

i remember using that in s4 the shoot through smoke lmao

[neon saffron]

Hey!

Recently Someone Hacked my Facebook account and entered in my game and linked his Twitter id to the game.

I just want to remove/unlink his Twitter account from my pubg account.

Please help its urgent

[night cloak]

@olive isle lmao are you trying to nade your teammates?

I'm glad it didn't explode, or he gonna get killed by someone like you

[tiny slate]

Hi, I have a question in Pubg Mobile, does Godzilla's frame count as if it were a legendary suit?

[sonic dew]

Is this permanent firearm finish?

[night cloak]

Yeah