#questions | PUBG MOBILE | Page 595

tame kindle Sep 17, 2019, 9:33 AM

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@cosmic sigil Might be some bug go to #555492558428700682 and check pinned message to submit a bug report.

celest shadow Sep 17, 2019, 9:34 AM

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Hello, @cosmic sigil @serene shadow. Please remember that this channel is reserved for PUBG Mobile Support only. If you wish to continue your conversation, you can move to #chat, #622098914660712472 or #pubg-mobile for game related discussions.

cosmic sigil Sep 17, 2019, 9:34 AM

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@tame kindle are you a member of the support team?

tame kindle Sep 17, 2019, 9:34 AM

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just a volunteer.

cosmic sigil Sep 17, 2019, 9:35 AM

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@celest shadow When something is asked about the game you guys don’t reply and when we try to solve it you say move to general chat WTH is this?

serene shadow Sep 17, 2019, 9:36 AM

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and what the support do ???????? where is our reports go ??? to no thing and what they do to protect the player ??? create new skins for him ?? I wish there was a way to get all my money back that i spent on my account !!

tame kindle Sep 17, 2019, 9:37 AM

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#chat #622098914660712472 #pubg-mobile

celest shadow Sep 17, 2019, 9:38 AM

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@cosmic sigil, if you have any questions or queries, you may ask them here and I will do my best to answer them.

grizzled lark Sep 17, 2019, 9:38 AM

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There are no points of complaining about them here, @serene shadow. We cannot do anything about them.

cosmic sigil Sep 17, 2019, 9:39 AM

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I mentioned you twice @celest shadow and you are least worried about my query, rather you are suggesting me to clean the chat

serene shadow Sep 17, 2019, 9:40 AM

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this thing i cant say it in general chat this is for pubg mobile support i need any way to protect my account from cheaters ? when we buy UC you didnt say to us this game is full with cheater ? and you must use hacks to can play this game !!

cosmic sigil Sep 17, 2019, 9:40 AM

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You still didn’t reply about my query

celest shadow Sep 17, 2019, 9:40 AM

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I am currently trying to find a proper answer regarding your previous query about the "Longshot" Title, @cosmic sigil.

hoary grove Sep 17, 2019, 9:40 AM

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I got hacker Squad in Sanhok and they kill our hole Squad 😢

storm flumeBOT Sep 17, 2019, 9:40 AM

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Hello, @hoary grove!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

serene shadow Sep 17, 2019, 9:41 AM

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@hoary grove every where man every where

cosmic sigil Sep 17, 2019, 9:41 AM

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@celest shadow so when can I expect you to give me a solution for the same?

grizzled lark Sep 17, 2019, 9:42 AM

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Did you complete the kills today or before, @cosmic sigil?

cosmic sigil Sep 17, 2019, 9:42 AM

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From the season 9 starting

grizzled lark Sep 17, 2019, 9:42 AM

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Alright!

candid copper Sep 17, 2019, 9:43 AM

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hello
my account has been banned for 3 month
all i did is get 16 kill
anyone can help me

cosmic sigil Sep 17, 2019, 9:43 AM

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Are there any tier or level requirements for ‘longshot’

winged oak Sep 17, 2019, 9:43 AM

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@grizzled lark

cosmic sigil Sep 17, 2019, 9:44 AM

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@grizzled lark

winged oak Sep 17, 2019, 9:44 AM

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i need help..

storm flumeBOT Sep 17, 2019, 9:44 AM

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Please refer to subpoint 2.9 in #481198147478224896 for further information, @winged oak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

left herald Sep 17, 2019, 9:44 AM

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@cosmic sigil a screenshot can help dude!

winged oak Sep 17, 2019, 9:45 AM

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it is about pakistan challange

cosmic sigil Sep 17, 2019, 9:45 AM

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📎 image0.jpg

candid copper Sep 17, 2019, 9:45 AM

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hello
my account has been banned for 3 month
all i did is get 16 kill
anyone can help me

celest shadow Sep 17, 2019, 9:45 AM

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Have you tried repairing your client, @cosmic sigil?

cosmic sigil Sep 17, 2019, 9:45 AM

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@left herald here

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@celest shadow yes yesterday only I repaired

candid copper Sep 17, 2019, 9:46 AM

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anyone can help me

storm flumeBOT Sep 17, 2019, 9:46 AM

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Please refer to subpoint 2.9 in #481198147478224896 for further information, @candid copper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

celest shadow Sep 17, 2019, 9:46 AM

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Okay, let me have that noted down, @cosmic sigil.

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Can I get back to you once we have an answer to your issue, @cosmic sigil?

cosmic sigil Sep 17, 2019, 9:47 AM

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Okay then please let me know after you resolve it @celest shadow

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Ya Sure

celest shadow Sep 17, 2019, 9:47 AM

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Thank you, please wait momentarily.

candid copper Sep 17, 2019, 9:49 AM

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can you help me @celest shadow

grizzled lark Sep 17, 2019, 9:49 AM

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Have you read the instructions given in the ? icon before, @cosmic sigil. There are some details given in there about those titles present, maybe you are missing something from it.

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Kindly use the file claim option and contact customer support, @candid copper. We cannot do anything about banned accounts here. Nobody can help you from here.

candid copper Sep 17, 2019, 9:51 AM

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How can I talk to a PUBG company

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file claim not work !!!

cosmic sigil Sep 17, 2019, 10:00 AM

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@grizzled lark i have checked it thrice and i have all of the required things for it but still it doesn’t show

storm flumeBOT Sep 17, 2019, 10:05 AM

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You can contact the customer service via the game settings, @candid copper. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

tight steppe Sep 17, 2019, 10:09 AM

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Hello

craggy blade Sep 17, 2019, 10:10 AM

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@tight steppe This is pubgm support channel, State your issue.

winged oak Sep 17, 2019, 10:11 AM

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@grizzled lark @celest shadow ..i need help asap.

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help me out here?

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its regarding the pakistan challange..how do i check when i have a match

grizzled lark Sep 17, 2019, 10:12 AM

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Can you provide some screenshot of that challenge here, @winged oak?

winged oak Sep 17, 2019, 10:13 AM

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um.dude tbh..iam on pc

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cant really..search it out

night cloak Sep 17, 2019, 10:15 AM

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Dear @cosmic sigil !
Don't fear!

I hope You will get the tittle on Monday @ UTC 0:00

winged oak Sep 17, 2019, 10:17 AM

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@grizzled lark

craggy blade Sep 17, 2019, 10:18 AM

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@winged oak here you go, screen shot regarding pmpc

📎 FB_IMG_1568715500962.jpg

grizzled lark Sep 17, 2019, 10:22 AM

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@winged oak,

📎 Pakistan_rulebook.pdf

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Probably this will definitely help, @winged oak.

winged oak Sep 17, 2019, 10:23 AM

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@grizzled lark ...i read it..but it doesnt say how to check your match timings

grizzled lark Sep 17, 2019, 10:24 AM

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I have least idea, @winged oak. But probably you will get notified about that in-game.

winged oak Sep 17, 2019, 10:24 AM

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i didnt bor..

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contact someone from the community team..help me out here.

grizzled lark Sep 17, 2019, 10:29 AM

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@winged oak

📎 Screenshot_2019-09-17-15-59-12-962_com.android.chrome.png

fervent marten Sep 17, 2019, 10:30 AM

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I tried to connect to my Google play account but I can't

📎 Screenshot_20190917-181808.png

feral wraith Sep 17, 2019, 10:30 AM

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📎 Screenshot_20190917-072841.jpg

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Help

winged oak Sep 17, 2019, 10:30 AM

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@grizzled lark ..ik that its scheduled to start today..but no update whatsoever where we are supposed to show up

night cloak Sep 17, 2019, 10:31 AM

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@feral wraith can you elaborate?

winged oak Sep 17, 2019, 10:31 AM

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dates are there but th timings..??? @grizzled lark

feral wraith Sep 17, 2019, 10:31 AM

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No

grizzled lark Sep 17, 2019, 10:32 AM

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As it says, @winged oak, you just need to play 8 matches during the dates and they will decide by those matches.

winged oak Sep 17, 2019, 10:32 AM

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bro..listen..matches would be conducted in custom rooms right./?

feral wraith Sep 17, 2019, 10:32 AM

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@night cloak i repair the game and its stuck it cant update

winged oak Sep 17, 2019, 10:33 AM

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that is what iam asking.

night cloak Sep 17, 2019, 10:34 AM

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Sorry for interfering!

Did you check this square shape button? @winged oak

📎 IMG_20190917_163318.jpg

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@feral wraith what is your region?

winged oak Sep 17, 2019, 10:34 AM

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@night cloak ..something new over there?

feral wraith Sep 17, 2019, 10:34 AM

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@night cloak suriname

night cloak Sep 17, 2019, 10:35 AM

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@winged oak generally you'll find all kinds of events there.

winged oak Sep 17, 2019, 10:35 AM

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@night cloak ..i dont have my mobile rn..tell me..is that where we are supposed to enter in the matches?

night cloak Sep 17, 2019, 10:37 AM

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@winged oak Kindly check! generally you'll find all kinds of events there. i hope you'll also find it there.

winged oak Sep 17, 2019, 10:38 AM

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@night cloak dude..listen..it says on their website..matches schedule would be sent to the captain..whereas i havent got any schedule whatsoever..

night cloak Sep 17, 2019, 10:39 AM

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@feral wraith did you try on different network?

feral wraith Sep 17, 2019, 10:39 AM

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@night cloak yes still the same

hexed jasper Sep 17, 2019, 10:41 AM

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I send my money for the new emote and its a lie this game is full of lies ,,,how to get the emo not just the crouching part cause dahh i know how to crouch

night cloak Sep 17, 2019, 10:43 AM

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@winged oak Unfortunately, I don't have more information about it. You can check if you find it there(⬜). If you don't find it there, kindly wait few minutes. Someone with more information will contact with you!

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@hexed jasper what are you talking about? Can you elaborate? Attach any kind of screenshot or video?

fervent marten Sep 17, 2019, 10:45 AM

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I tried to connect to my Google play account but I can't

📎 Screenshot_20190917-181808.png

normal fulcrum Sep 17, 2019, 10:47 AM

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@fervent marten Remove access from your Google Account and try again to log in

frigid bobcat Sep 17, 2019, 10:49 AM

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Just update the clothes and weapon skins .. But they don't update mode anicheating, hackers everywhere

feral wraith Sep 17, 2019, 10:50 AM

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We dont know that

tight steppe Sep 17, 2019, 10:50 AM

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Hello

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Is there authorized

frigid bobcat Sep 17, 2019, 10:52 AM

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R. I. P pubg mobile .

normal fulcrum Sep 17, 2019, 10:52 AM

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@frigid bobcat All you can do is report them. If you catch them in a recording, than upload the clip on youtube and share the link to customer support in-game

tight steppe Sep 17, 2019, 10:52 AM

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Complain about this player

📎 Screenshot_20190917-130650_PUBG_MOBILE.jpg 📎 Screenshot_20190917-130733_PUBG_MOBILE.jpg

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Let's complain that he is using cheating

storm flumeBOT Sep 17, 2019, 10:53 AM

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Hello, @tight steppe!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

feral wraith Sep 17, 2019, 10:53 AM

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@tight steppe I have more lol

tight steppe Sep 17, 2019, 10:55 AM

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I've written in-game, but everyone will enter and complain id faster banlarır

feral wraith Sep 17, 2019, 10:56 AM

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SCAM @night cloak

fervent marten Sep 17, 2019, 10:59 AM

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@normal fulcrum it still doesn't work

hexed jasper Sep 17, 2019, 10:59 AM

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@night cloak

📎 Screenshot_20190917-114742.png

floral scroll Sep 17, 2019, 10:59 AM

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Ineed ur help guys

storm flumeBOT Sep 17, 2019, 11:00 AM

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We are unable to provide assistance if you do not ask a question or state a problem, @floral scroll. Remember to read through #481198147478224896 before asking questions in the support channels.

hexed jasper Sep 17, 2019, 11:00 AM

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The new suit with emot its a bluff

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A lie don't try to buy

night cloak Sep 17, 2019, 11:02 AM

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@hexed jasper do you mean, the emot is different from the advertised emot?

floral scroll Sep 17, 2019, 11:03 AM

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iget this massage

📎 Untitled.png

night cloak Sep 17, 2019, 11:04 AM

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@floral scroll do you have any kind of third party apps(gfx, game booster, game guardian etc) installed on your phone?

hexed jasper Sep 17, 2019, 11:05 AM

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@night cloak yep

night cloak Sep 17, 2019, 11:05 AM

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Hello

floral scroll Sep 17, 2019, 11:05 AM

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im play in game loop pc

night cloak Sep 17, 2019, 11:05 AM

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@floral scroll

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Me too

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📎 received_379134036101060.jpeg

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@night cloak if you are looking for players, kindly go to #activities

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📎 received_434459220755435.jpeg

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Me too i get ban for no reason

floral scroll Sep 17, 2019, 11:06 AM

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@night cloak idont play in mobile iplay in pc

night cloak Sep 17, 2019, 11:06 AM

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@night cloak help please

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@floral scroll though we don't deal with ban, kindly go to #emulator-support for emulator related issue.

storm flumeBOT Sep 17, 2019, 11:07 AM

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Please refer to subpoint 2.9 in #481198147478224896 for further information, @floral scroll & @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Sep 17, 2019, 11:07 AM

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Can i get unban ?

fervent marten Sep 17, 2019, 11:07 AM

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help I can't connect to my gp account

night cloak Sep 17, 2019, 11:08 AM

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@hexed jasper it's really bad. To complain about this,, you have contact in-game customer support from the game.

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Any body can help me

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@fervent marten do you have google play games installed in your phone?

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@night cloak When it comes to ban issues no one can help here

floral scroll Sep 17, 2019, 11:09 AM

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iget banned for no reason

night cloak Sep 17, 2019, 11:09 AM

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Hi @night cloak!
What is the issue?

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@floral scroll

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U should contact customer service

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Me too

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@night cloakgo to the bad plase

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Wait what

fervent marten Sep 17, 2019, 11:10 AM

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@night cloak does Google play store counts? If it doesn't then no I don't have it installed as an app

grizzled lark Sep 17, 2019, 11:11 AM

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All account suspensions are justified, @night cloak & @floral scroll. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read the #481198147478224896 2.9 for more details about banned accounts and #481198147478224896 6.1 to contact the customer support.

night cloak Sep 17, 2019, 11:11 AM

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My accont band 10 years bad i dont use hak haw can me back my accont

grizzled lark Sep 17, 2019, 11:12 AM

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Use the file claim option and contact customer support, @night cloak, and justify them about your ban if you were banned unfairly.

night cloak Sep 17, 2019, 11:13 AM

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But robot talk me in the file claim

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@fervent marten
If you are using Google Account for login, make sure that Play Games is installed and activated on the device, and that you are signed in with correct Google account.

grizzled lark Sep 17, 2019, 11:14 AM

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They will reply soon, @night cloak. It will take sometime for them to reply, you have to be patient with that.

fervent marten Sep 17, 2019, 11:18 AM

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@night cloak I can connect to my account alr thank you so much ❤

night cloak Sep 17, 2019, 11:18 AM

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Ok tank you

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@hexed jasper Oh Dear! You are not bad!

I said, what they have done is bad! So, I suggested you to contact with them from the game to give the actual emot😊

hexed jasper Sep 17, 2019, 11:25 AM

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@night cloakits the fault of Symantec thanx for the help deleting the former post

ornate phoenix Sep 17, 2019, 11:33 AM

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I need help

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I want to report a hacker

storm flumeBOT Sep 17, 2019, 11:35 AM

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Hello, @ornate phoenix!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

rustic forge Sep 17, 2019, 11:37 AM

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📎 Screenshot_20190917-170325.jpg 📎 Screenshot_20190917-170423.jpg

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Cheater using aimbot wallshot and all hacks

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asia solo #7 win current

storm flumeBOT Sep 17, 2019, 11:38 AM

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Hello, @rustic forge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

ionic tartan Sep 17, 2019, 11:38 AM

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My account is connected to facebook only and my facebook is disabled, now I can't access my pubgm, please help

night cloak Sep 17, 2019, 11:41 AM

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@ionic tartan. You have to Contact Customer Support from the game and ask them to recover your account. They will ask for some information (your registration date, proof of purchase etc). I hope you will get access to your account soon. 🙂

cunning zodiac Sep 17, 2019, 11:43 AM

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📎 IMG-20190917-WA0003.jpg

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Way my friend id banned

ocean prairie Sep 17, 2019, 11:47 AM

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I was banned for no reason wtf

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10000+ UC wasted

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Return my money

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M not gonna share my account details

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Character id 553407242

blazing saddle Sep 17, 2019, 11:57 AM

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@night cloak You can advertise your tools else where, banning and unbanning accounts can only be done by the ingame staff and the anti cheat system. If you are found promoting methods of bypassing a ban, which violates the ToS of the game, you will be suspended from the server permanently.

storm flumeBOT Sep 17, 2019, 11:58 AM

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Please refer to subpoint 2.9 in #481198147478224896 for further information, @ocean prairie & @cunning zodiac. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

floral scroll Sep 17, 2019, 12:04 PM

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no help

weary kayak Sep 17, 2019, 12:04 PM

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@floral scroll what's Ur prob?

floral scroll Sep 17, 2019, 12:05 PM

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With out any reason

📎 Untitled.png

storm flumeBOT Sep 17, 2019, 12:05 PM

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Please refer to subpoint 2.9 in #481198147478224896 for further information, @floral scroll. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

floral scroll Sep 17, 2019, 12:05 PM

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Please help me

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I pay a lot of money and in the last 3 month banned with out any reason

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@weary kayak Can u help me

weary kayak Sep 17, 2019, 12:09 PM

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@floral scroll check the FAQ section

floral scroll Sep 17, 2019, 12:09 PM

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icheck it

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and idont get any help

spring void Sep 17, 2019, 12:11 PM

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@floral scroll 3 months ban occurs due to teaming ir playing with hackers

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@night cloak they cant please refrain from mentioning admins wothout reasons

floral scroll Sep 17, 2019, 12:12 PM

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iplay random team

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i only play in random teams

night cloak Sep 17, 2019, 12:16 PM

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@night cloak Aren't you spamming?
Few minutes ago, you advertised that, you can unban anyone and ToRoiD warned you . But, now you asking for help to unban your account?

blazing saddle Sep 17, 2019, 12:17 PM

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All account bans are justified. If you feel you were banned unjustly, just click the File Claim button and wait for response, @night cloak.

lime hill Sep 17, 2019, 12:17 PM

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Pubg says I'm too young to talk but I'm 18 older in Pubg settings why??

blazing saddle Sep 17, 2019, 12:18 PM

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We cannot help any further, @night cloak. We do not deal with issues like account suspensions here.

shell garden Sep 17, 2019, 12:18 PM

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no, not all account bans are justified. if you play at the high level, it's very obvious because handcam streamers/super genuine & nice people (who aren't very good) get banned all the time for cheating

stoic vault Sep 17, 2019, 12:18 PM

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Hi

lime hill Sep 17, 2019, 12:18 PM

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Pubg says I'm too young to talk but I'm 18 older in Pubg settings why??

shell garden Sep 17, 2019, 12:18 PM

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no one here. can help you @night cloak

storm flumeBOT Sep 17, 2019, 12:18 PM

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You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

lime hill Sep 17, 2019, 12:19 PM

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Pubg says I'm too young to talk but I'm 18 older in Pubg settings why?? help!!!

night cloak Sep 17, 2019, 12:19 PM

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Hi @stoic vault!
Do you need help?

blazing saddle Sep 17, 2019, 12:19 PM

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Maybe the age in your linked social media is less than 16, @lime hill.

shell garden Sep 17, 2019, 12:19 PM

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@lime hill what's the exact error message?

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@night cloak it's best to assume your account is gone for good. it's very rare that customer support will respond with a human, and they're the only ones who can help you.

I've heard two ways people got into contact with CS:

Persistently sending polite messages over a few weeks time
Using a friend's unbanned phone to contact them from a clean account (but saying you're the one who needs help)

stoic vault Sep 17, 2019, 12:21 PM

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I was banned in the game because of my friend who took my account and the use of hacker I swear by that

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📎 received_2791794100860310.jpeg

spring void Sep 17, 2019, 12:21 PM

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@night cloak account security is your own responsibility, however you may refer to the pinned message by arcnyte regarding account loss and also contact CS

storm flumeBOT Sep 17, 2019, 12:21 PM

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Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

shell garden Sep 17, 2019, 12:21 PM

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@stoic vault your account is likely gone for good, customer support iin-game is the only who can help you, and they will very likely not reply

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I've heard two ways people got into contact with CS:

Persistently sending polite messages over a few weeks time
Using a friend's unbanned phone to contact them from a clean account (but saying you're the one who needs help)

It would be helpful if you could provide powerful proof that you were not responsible

spring void Sep 17, 2019, 12:22 PM

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@stoic vault your account is your own responsibility even if you break TOS unintentionally

storm flumeBOT Sep 17, 2019, 12:22 PM

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Please refer to subpoint 2.9 in #481198147478224896 for further information, @stoic vault. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

stoic vault Sep 17, 2019, 12:23 PM

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Can you Unban me

spring void Sep 17, 2019, 12:23 PM

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No staff has access ingame and is not affiliated with tencent @stoic vault @night cloak

blazing saddle Sep 17, 2019, 12:23 PM

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Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service. @stoic vault @night cloak

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If you have no further questions, kindly move to #chat, #622098914660712472 or #pubg-mobile.
If you continue bringing the same issue again and again, it will be considered as trolling and we will have to take moderation methods against you.
Thank you for understanding.

stoic vault Sep 17, 2019, 12:26 PM

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Now how do I reset my account

blazing saddle Sep 17, 2019, 12:27 PM

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@stoic vault

📎 Screenshot_20190914-010515__01.jpg

tight steppe Sep 17, 2019, 12:29 PM

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Complain about this player

📎 Screenshot_20190917-152717_PUBG_MOBILE.jpg 📎 Screenshot_20190917-152712_PUBG_MOBILE.jpg

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Let's complain that he is using cheating

storm flumeBOT Sep 17, 2019, 12:30 PM

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Hello, @tight steppe!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

tight steppe Sep 17, 2019, 12:30 PM

#

I've written in-game, but if everyone complains to enter id faster ban

spring void Sep 17, 2019, 12:36 PM

#

@tight steppe it would just be counted as spam and will not work

shell garden Sep 17, 2019, 12:38 PM

#

@tight steppe you didn't even provide any evidence he's cheating...
there's no reason for anyone to help you

formal anchor Sep 17, 2019, 12:38 PM

#

Is there any chance that teams from out of top 32 in pmco qualifiers will get invited for group stages?

tight steppe Sep 17, 2019, 12:40 PM

#

kd is not certain

spring void Sep 17, 2019, 12:40 PM

#

@formal anchor if any of the teams is disqualified you will get a chance. However the chance is very less

thick oracle Sep 17, 2019, 12:47 PM

#

📎 Screenshot_20190917-181452.jpg

#

Hacker

storm flumeBOT Sep 17, 2019, 12:49 PM

#

Hello, @thick oracle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

cosmic sigil Sep 17, 2019, 12:50 PM

#

@night cloak i waited for this monday but it didn’t get updated

night cloak Sep 17, 2019, 12:55 PM

#

@cosmic sigil what was your tier this Monday?

junior plover Sep 17, 2019, 12:58 PM

#

Any solution? Each time i want to download the maps

📎 image0.jpg

fathom marsh Sep 17, 2019, 12:58 PM

#

why do hackers keep making excuses ? my facebook got hacked my friend used my account get a life nerds

spring void Sep 17, 2019, 12:59 PM

#

@fathom marsh you should be careful not to leak your social account details

#

@junior plover can you please translate what the message means?

junior plover Sep 17, 2019, 1:00 PM

#

@spring void it says failed to initialize map house, error code: 70254604

spring void Sep 17, 2019, 1:01 PM

#

@junior plover please repair game from login screen

chrome grove Sep 17, 2019, 1:06 PM

#

pubg staff is that legal?

#

📎 image0.jpg

fathom marsh Sep 17, 2019, 1:09 PM

#

@spring void im not leaking anything im just talking about the hackers spams here making excuses, they ruined the whole game and now they want their accounts back. what ? xD

storm flumeBOT Sep 17, 2019, 1:10 PM

#

Hello, @chrome grove!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

#

Hello, @fathom marsh!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

gleaming abyss Sep 17, 2019, 1:12 PM

#

📎 Screenshot_2019-09-17-18-10-55.png

#

What am i supposed to do with this

spring void Sep 17, 2019, 1:12 PM

#

@gleaming abyss it is a new esports event you can register for it if you want

gleaming abyss Sep 17, 2019, 1:13 PM

#

@spring voidregisteration was closed yesterday
Today was supposed to be first game for qualifier but no one has gotten any sort of confirmation email or schedule

spring void Sep 17, 2019, 1:14 PM

#

@gleaming abyss please contact Eirene#0028 for information on esports

gleaming abyss Sep 17, 2019, 1:14 PM

#

There is no such person in this server

spring void Sep 17, 2019, 1:15 PM

#

@warm wren please help this guy

gleaming abyss Sep 17, 2019, 1:15 PM

#

Why can i not tag em 🤔

spring void Sep 17, 2019, 1:16 PM

#

I have already done it for you they will amswer when free

gleaming abyss Sep 17, 2019, 1:16 PM

#

👌

serene shadow Sep 17, 2019, 1:32 PM

#

f***** this sick game

storm flumeBOT Sep 17, 2019, 1:33 PM

#

Hello, @serene shadow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

craggy orbit Sep 17, 2019, 1:40 PM

#

i still didn't recieve my title

#

also my #47 in luxemburg and its been like a day now

winged oak Sep 17, 2019, 1:42 PM

#

I need help regarding pakistan challange

jolly cedar Sep 17, 2019, 1:42 PM

#

Yolo

craggy blade Sep 17, 2019, 1:44 PM

#

@craggy orbit Are you talking about regional title?

craggy orbit Sep 17, 2019, 1:44 PM

#

yes sir.

craggy blade Sep 17, 2019, 1:45 PM

#

@craggy orbit You must be gold V or above

craggy orbit Sep 17, 2019, 1:45 PM

#

#47th squad wins in luxemburg

celest shadow Sep 17, 2019, 1:45 PM

#

@craggy orbit

📎 20190917_175253.jpg

craggy orbit Sep 17, 2019, 1:45 PM

#

im at diamond 4..

#

@celest shadow explains it all, thank you

celest shadow Sep 17, 2019, 1:46 PM

#

You are welcome, @craggy orbit. If you do not receive the title on Monday, report it as a bug.

craggy orbit Sep 17, 2019, 1:46 PM

#

okaay

ripe stone Sep 17, 2019, 1:51 PM

#

Hi guys i will sell my account and i need to delete my account facebook and link it with buyer account Help !

spring void Sep 17, 2019, 1:52 PM

#

@ripe stone account selling and unlinking is against TOS and not allowed

ripe stone Sep 17, 2019, 1:53 PM

#

@spring void i hate pubg and sorry a lot hackers 😦 i want sell my account

#

@spring void and i got ban 10 years for another account and i don't use any hack or something like this

serene shadow Sep 17, 2019, 1:55 PM

#

I wish there was a way to get all my money back that i spent on my account

#

because the hacker every where in every mood !

#

and when give him report you will find him in next game and he will kill you again

night cloak Sep 17, 2019, 1:57 PM

#

Not possible since you spend the UC you just bought in the game

deft mesa Sep 17, 2019, 1:58 PM

#

📎 Screenshot_20190917_165234_com.tencent.ig.jpg 📎 Screenshot_20190917_165559_com.tencent.ig.jpg

celest shadow Sep 17, 2019, 1:58 PM

#

Hello, @ripe stone. Account Selling is against "Tencent Games" terms of service. Please avoid that at all cost or it may lead to an account suspension.

deft mesa Sep 17, 2019, 1:58 PM

#

Please report this hacker

bold siren Sep 17, 2019, 1:58 PM

#

No point in complaining about it here, @serene shadow. Kindly report the hackers in-game, we do not deal with them.

storm flumeBOT Sep 17, 2019, 1:59 PM

#

Hello, @deft mesa!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

ripe stone Sep 17, 2019, 1:59 PM

#

@celest shadow i spend a lot money and i want to exit this game i need my money

#

@celest shadow give me my money and i don't sell my account

night cloak Sep 17, 2019, 2:00 PM

#

Can't refund

celest shadow Sep 17, 2019, 2:00 PM

#

There is no refund policy since you are responsible for all transactions and purchases made on your account, @ripe stone.

ripe stone Sep 17, 2019, 2:00 PM

#

@celest shadow so i sell my account 🙂

#

@celest shadow i can't waste my money

night cloak Sep 17, 2019, 2:01 PM

#

No body care tbh it's all your choice of what you gonna do, they just reminding you selling account is not allowed

serene shadow Sep 17, 2019, 2:02 PM

#

@bold siren and when i report them what is the next step ?? i will find him or another hacker in next game !

night cloak Sep 17, 2019, 2:02 PM

#

Wait and patience

#

Hey @celest shadow do u remember my mail?

bold siren Sep 17, 2019, 2:02 PM

#

Please note that it takes time, so wait patiently, @serene shadow.

night cloak Sep 17, 2019, 2:02 PM

#

You can't expect him to get banned immediately

ripe stone Sep 17, 2019, 2:02 PM

#

@night cloak bro i tell he i want to delete my account from this account

celest shadow Sep 17, 2019, 2:03 PM

#

As I have mentioned before, @serene shadow - Reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

night cloak Sep 17, 2019, 2:03 PM

#

@ripe stone good for you

serene shadow Sep 17, 2019, 2:03 PM

#

and what ?

celest shadow Sep 17, 2019, 2:03 PM

#

Hello, @night cloak. What do you mean by that?

night cloak Sep 17, 2019, 2:04 PM

#

can u check dm or ?

celest shadow Sep 17, 2019, 2:04 PM

#

Okay? Sure.

serene shadow Sep 17, 2019, 2:04 PM

#

no i need solution for my problem

night cloak Sep 17, 2019, 2:04 PM

#

Report and wait, you can't expect him to get banned immediately after report

#

literally there's thousands of report through this game

serene shadow Sep 17, 2019, 2:05 PM

#

there is a hackers played from season 7 !

#

why ?

celest shadow Sep 17, 2019, 2:06 PM

#

This is the last time I will inform this to you, @serene shadow. We do NOT deal with hackers or cheaters here. It is best that you report them in-game, because there isn't any other way that you can get them banned. There is no one here that can help you. They are banned every week, please check #news as the recent partial list of banned hackers has been released.

gaunt orbit Sep 17, 2019, 2:07 PM

#

@serene shadow I have been waiting patiently since season 4. Don't hold your breath 😦
PS the 'partial list' is only a token to suggest that something is being done...nothing gameloop can do 😦

serene shadow Sep 17, 2019, 2:07 PM

#

when we buy UC i did not see any thing that say about hackers and you full find him in every single game

night cloak Sep 17, 2019, 2:08 PM

#

@celest shadow check dm 1min

#

because there's not

vapid badge Sep 17, 2019, 2:09 PM

#

@celest shadow Hello can you please explain the procedure on how we will join PUBGM Pakistan Challenge and what are the timings for the tournament matches

cosmic sigil Sep 17, 2019, 2:10 PM

#

@night cloak Crown 5

night cloak Sep 17, 2019, 2:10 PM

#

Honestly, I recommend you to stop playing this game. It's full of hackers and bugs, and as said by @gaunt orbit, The partial list is just a method of Tencent showing that they actually care.

The money we spend isn't worth spending, all they do is bring outfits everyday but can't improve the actual game.

CONCLUSION Stop playing this trash game.

serene shadow Sep 17, 2019, 2:10 PM

#

from this morning every game that i played the hacker kill me what you are doing here ?

tight steppe Sep 17, 2019, 2:10 PM

#

Please support whether the ban is using cheating

📎 Screenshot_20190917-170810_PUBG_MOBILE.jpg 📎 Screenshot_20190917-170815_PUBG_MOBILE.jpg

blazing sparrow Sep 17, 2019, 2:10 PM

#

Yo what the HECK, im not sure whats going on but im very mad right now. Im the leader of a clan, and so im not online for a few days and all of this sudden, IM NOT the clan leader and my co leader is SOMEHOW gone from the clan, this other dude is somehow the leader of my clan now what the actual @#$% is this garbage???

night cloak Sep 17, 2019, 2:11 PM

#

@night cloak no one need your useless speech here

tight steppe Sep 17, 2019, 2:11 PM

#

Type in-game id and report

night cloak Sep 17, 2019, 2:11 PM

#

No need of your words. @night cloak

#

Keep it for yourself

#

Hate this game leave? Instead of going around trashing talk

#

@blazing sparrow When you don't login for 45 days, it gets transfered to one of the CO Leaders, else it's given to Elite with most clan activity.

storm flumeBOT Sep 17, 2019, 2:12 PM

#

Hello, @tight steppe!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

tight steppe Sep 17, 2019, 2:12 PM

#

Everybody write in-game id ban account id 5183357945

night cloak Sep 17, 2019, 2:12 PM

#

And @night cloak, I don't need your suggestions. Better mind with the attitude you show. Don't agree? Just ignore.

serene shadow Sep 17, 2019, 2:12 PM

#

i need solution now please !

night cloak Sep 17, 2019, 2:12 PM

#

@night cloak you have a life? Go do something useful

tight steppe Sep 17, 2019, 2:12 PM

#

The trick I shared is using id

celest shadow Sep 17, 2019, 2:13 PM

#

Hello, @night cloak. If you do not have any questions or queries then please move to #chat, #622098914660712472 or #pubg-mobile for game related discussions. Please remember that this channel is reserved for PUBG Mobile Support only.

night cloak Sep 17, 2019, 2:13 PM

#

Instead of going around hey stop playing this game it's trash

blazing sparrow Sep 17, 2019, 2:13 PM

#

@night cloak thanks for the response, and WHAAAAT? Well what do i do, i spent 50k golden coins on that clan what the heck do i do now?

night cloak Sep 17, 2019, 2:13 PM

#

We know it's trash but you don't have to say it, like you're the smarter guy on earth

#

@night cloak I do have a "life" if you had a life, you wouldn't waste your time telling me what to do. End of discussion.

storm willow Sep 17, 2019, 2:14 PM

#

@blazing sparrow ask the guy to transfer leadership to you

night cloak Sep 17, 2019, 2:14 PM

#

I'll keep arguing with you until you'll learn before you said

celest shadow Sep 17, 2019, 2:14 PM

#

@night cloak @night cloak, as I mentioned above - move to those channels now before moderative actions are imposed against you.

vapid badge Sep 17, 2019, 2:14 PM

#

@celest shadow Please respond to my message

night cloak Sep 17, 2019, 2:14 PM

#

K

blazing sparrow Sep 17, 2019, 2:14 PM

#

Ok thanks for te suggestion

night cloak Sep 17, 2019, 2:14 PM

#

@blazing sparrow You gotta ask the person to get your leadership back. Else just create a new clan

celest shadow Sep 17, 2019, 2:15 PM

#

Hello, @vapid badge. Please contact @warm wren regarding the PUBGM Pakistan Challenge, thank you.

night cloak Sep 17, 2019, 2:17 PM

#

I made a new account but didn't get the "Bonus Challenge" 1x Card, what do I do, since I got 1 for free earlier?

vapid badge Sep 17, 2019, 2:18 PM

#

@celest shadow She is offline can you please mention someone else who has the details

celest shadow Sep 17, 2019, 2:18 PM

#

Hello, @night cloak. Any new accounts made after the event will not receive the free "Bonus Challenge" ticket.

gaunt orbit Sep 17, 2019, 2:18 PM

#

@night cloak is one of the typical cheaters and loves the game...lol
Hopefully one day something real will happen with the game. For now just enjoy it as a game.

vapid badge Sep 17, 2019, 2:18 PM

#

@celest shadow Because game is showing a banner to join before its too late

night cloak Sep 17, 2019, 2:19 PM

#

@gaunt orbit Hopefully

#

@celest shadow o, thanks for the reply.

celest shadow Sep 17, 2019, 2:19 PM

#

@glossy sable, could you assist @vapid badge here regarding the PUBGM Pakistan Challenge?

#

Hello, @gaunt orbit. If you do not have any questions or queries then please move to #chat, #622098914660712472 or #pubg-mobile for game related discussions. Please remember that this channel is reserved for PUBG Mobile Support only.

gaunt orbit Sep 17, 2019, 2:20 PM

#

Posted previously and not yet answered, has gameloop found a fix for the 'emulator not shutting down properly'?

#

@celest shadow I did and just sitting here waiting my turn for a response to a query 😉

night cloak Sep 17, 2019, 2:22 PM

#

@gaunt orbit You have to ask that in #emulator-support

celest shadow Sep 17, 2019, 2:22 PM

#

For Emulator related support, please assign yourself the Emulator role in #613267301243944960 and use #emulator-support instead, @gaunt orbit.

Please refer to this for the role assignment:
https://discordapp.com/channels/393088095840370689/613267301243944960/613267902694555668

gaunt orbit Sep 17, 2019, 2:22 PM

#

Oh crap! Wrong channel...excuse me 😮

#

@celest shadow I am really thick and have not figured that part out. I will head over to gameloop...excuse my posts 😮

celest shadow Sep 17, 2019, 2:25 PM

#

Worry not, @gaunt orbit! All good, have a lovely day ahead.

knotty swallow Sep 17, 2019, 2:27 PM

#

I found a cheater can u ban him?

storm flumeBOT Sep 17, 2019, 2:28 PM

#

Hello, @knotty swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

knotty swallow Sep 17, 2019, 2:31 PM

#

I have id and screenshot

round bone Sep 17, 2019, 2:36 PM

#

hello

storm willow Sep 17, 2019, 2:37 PM

#

@knotty swallow as said above report in game with evidence you have

knotty swallow Sep 17, 2019, 2:38 PM

#

ID - 5345384231

📎 unknown.jpeg

#

I found him live on facebook must ban

crimson kite Sep 17, 2019, 2:40 PM

#

I do not work your complaints ... cheaters as they continue to play and play

light trout Sep 17, 2019, 2:40 PM

#

@knotty swallow Please read the message sent by @storm flume above

crimson kite Sep 17, 2019, 2:41 PM

#

You just need to do a normal anti-cheat, which does its job

round bone Sep 17, 2019, 2:42 PM

#

i got banned for 2 months without any reason -_- how do i contact the support cause only a bot is responding

night cloak Sep 17, 2019, 2:44 PM

#

We don't unban people here, gotta do file claim @round bone

round bone Sep 17, 2019, 2:45 PM

#

i did but no one is responding

storm flumeBOT Sep 17, 2019, 2:45 PM

#

Hello, @knotty swallow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @round bone. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

round bone Sep 17, 2019, 2:51 PM

#

okey

viral skiff Sep 17, 2019, 2:51 PM

#

i need help

storm flumeBOT Sep 17, 2019, 2:52 PM

#

We are unable to provide assistance if you do not ask a question or state a problem, @viral skiff. Remember to read through #481198147478224896 before asking questions in the support channels.

viral skiff Sep 17, 2019, 2:52 PM

#

i play 5 games and every game hack ios kill me thay fly and aimboot

storm flumeBOT Sep 17, 2019, 2:53 PM

#

Hello, @viral skiff!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

gritty spade Sep 17, 2019, 3:02 PM

#

I climbed over a wall in quick match and it glitched me inside of that watchtower and I couldn’t escape

📎 image0.png

night cloak Sep 17, 2019, 3:03 PM

#

Can someone explain this?

📎 IMG-20190917-WA0000.jpg

#

@night cloak PUBG Mobile Pakistan Challenge - Same as we had in India.

#

Yea but I don't understand how this classic matchs work

storm flumeBOT Sep 17, 2019, 3:04 PM

#

Hello, @gritty spade!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak Sep 17, 2019, 3:04 PM

#

You play 8 matches with your squad. And out of the 8 matches played, the best 6 will be selected for points.

brave crypt Sep 17, 2019, 3:05 PM

#

Yes that’s what happens with us every day and every match

📎 video0.mp4

night cloak Sep 17, 2019, 3:05 PM

#

Like randomly in any server classic matches?

#

You have to do that before 20th September.

#

@spring void thank you very much for ur support 😒

spring void Sep 17, 2019, 3:05 PM

#

@night cloak no you will have to start the PMPC match

night cloak Sep 17, 2019, 3:05 PM

#

No, you have to create a crew (And invite 5 people), register with the link below and play 8 matches before 20th September. For more information, you may contact Eirene#0028

#

@cosmic sigil Thanks for your reply.

I guess there is some problem with the system. I've noticed another player reported the same issue. Kindly contact customer support from the game.

Settings (game) - Basic Settings - Customer Support (bottom left corner) - Select 💬 <this button from help center. And write the following sentence.

📎 IMG_20190909_110518.jpg

#

@night cloak Refer to the message above :)

cosmic sigil Sep 17, 2019, 3:08 PM

#

@night cloak i contacted them but the bot onlty answers and then ends the chat. I don't know hot to contact the support team, although i have tried it many times

night cloak Sep 17, 2019, 3:08 PM

#

@cosmic sigil Kindly try pubgm_this

cosmic sigil Sep 17, 2019, 3:09 PM

#

Alright

strange mist Sep 17, 2019, 3:11 PM

#

I got banned for 10 years even tho i wasn't hacking

night cloak Sep 17, 2019, 3:11 PM

#

@night cloak how to start the PMPC match and about crew is this different from in-game or is it the same

strange mist Sep 17, 2019, 3:11 PM

#

I was using a gfx tool to reduce lag and get more fps

night cloak Sep 17, 2019, 3:11 PM

#

@strange mist Using GFX tool isn't allowed.

strange mist Sep 17, 2019, 3:11 PM

#

But many people do

storm flumeBOT Sep 17, 2019, 3:12 PM

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @strange mist.

night cloak Sep 17, 2019, 3:12 PM

#

@night cloak I have no idea about PMPC, contact @warm wren. She'll be able to assist you.

strange mist Sep 17, 2019, 3:12 PM

#

My friend is using it from 1 gear

brave crypt Sep 17, 2019, 3:12 PM

#

Why you didn’t give ban for those??

📎 video0.mp4

strange mist Sep 17, 2019, 3:12 PM

#

My friend using gfx tools from 1 year

night cloak Sep 17, 2019, 3:12 PM

#

@strange mist Many people get banned aswell. Your friend will be banned aswell, if he/she continues to use it.

woven atlas Sep 17, 2019, 3:13 PM

#

@strange mist tell him to stop using gfx. He may get a ban sooner or later

strange mist Sep 17, 2019, 3:13 PM

#

How can i get unban

#

I was level 31 :'(

night cloak Sep 17, 2019, 3:14 PM

#

You can't, since you've been banned for Unauthorized usage of third party app.

woven atlas Sep 17, 2019, 3:14 PM

#

@strange mist the only thing you can do is file claim. If they think your innocent they will unban you

strange mist Sep 17, 2019, 3:15 PM

#

Ok, thanks for the info

#

I wish they unban me or i have to start from beginning, -,

livid ocean Sep 17, 2019, 3:24 PM

#

@night cloak Any way to unban the account

night cloak Sep 17, 2019, 3:26 PM

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You can contact support

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But usually they don't unban accounts no

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So you'll likely have to wait till the ban ends on its own

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Or create a new one and play fair

livid ocean Sep 17, 2019, 3:26 PM

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@night cloak they banned for no reason

night cloak Sep 17, 2019, 3:26 PM

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how long?

livid ocean Sep 17, 2019, 3:27 PM

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10 years

night cloak Sep 17, 2019, 3:27 PM

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Then it's for a reason

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Create a new account and play fair 😉

frigid bobcat Sep 17, 2019, 3:27 PM

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📎 d6b3ca7aa228dc42b83779518069ad39.jpg

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This control will never be available in pubg mobile

livid ocean Sep 17, 2019, 3:28 PM

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@night cloak for using VPN will get ban?

night cloak Sep 17, 2019, 3:28 PM

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@frigid bobcat maybe in the future

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@livid ocean your best option is to create a new account and play fair, please don't discuss this in our support channels any more :)

Any other questions about your ban can be sent to support, not in our discord

muted cave Sep 17, 2019, 3:30 PM

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@night cloak ban hacker bro in emulators

night cloak Sep 17, 2019, 3:31 PM

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we ban hackers every day

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we release weekly lists of banned hackers

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and we improve our anticheat as best as we can all the time

muted cave Sep 17, 2019, 3:31 PM

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in every there is a hacker

night cloak Sep 17, 2019, 3:31 PM

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we have millions of active players

muted cave Sep 17, 2019, 3:32 PM

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in every match there is one and two hacker

night cloak Sep 17, 2019, 3:32 PM

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imagine we have 100 employees (this is not accurate at all it's just a rough example) not even that can match millions of players

muted cave Sep 17, 2019, 3:32 PM

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ok

night cloak Sep 17, 2019, 3:32 PM

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so please understand, it's not as easy as a dream

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but we do our best EVERY single day

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the best you can do to help us is report all hackers you spot

muted cave Sep 17, 2019, 3:32 PM

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can i give you the id and name

night cloak Sep 17, 2019, 3:32 PM

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and we'll act ASAP

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yes to ingame support please, community team can't ban

muted cave Sep 17, 2019, 3:33 PM

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to ban them

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I will send you clips also if you wish

night cloak Sep 17, 2019, 3:34 PM

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yes please as much proof as you can but to > ingame support or PUBGMOBILE_CS@tencentgames.com if you've already tried ingame with no answer

muted cave Sep 17, 2019, 3:34 PM

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ok thank you

night cloak Sep 17, 2019, 3:35 PM

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We really really understand your frustration

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It's not fair that people hack and destroy the fun of others

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Our teams do their best around the clock to deal with it the best way they can

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But the game is super popular all around the world

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How to get the content creator tag?

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So it's not as easy as you think, but they do their best 🙂

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Thanks for your concerns BTW

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I'll note down as best as I can the number of people coming here and complaining about their own banned accounts, and about other hackers, so the team can see some stats on this from the perspective of the community

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@night cloak hey try to ask in #discord

compact silo Sep 17, 2019, 3:38 PM

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Hack

📎 Screenshot_2019-09-17-18-25-56-39.png 📎 Screenshot_2019-09-17-17-58-40-78.png

storm flumeBOT Sep 17, 2019, 3:39 PM

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Hello, @compact silo!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

cosmic sigil Sep 17, 2019, 3:42 PM

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@night cloak he has less points than me still his name appears and not mine

strange mist Sep 17, 2019, 3:43 PM

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Bye all

night cloak Sep 17, 2019, 3:43 PM

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It appears because there are not many players who have same points as him @cosmic sigil.

strange mist Sep 17, 2019, 3:44 PM

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I quit pubg and switch back to minecraft, it been a wonderful months while playing pubg but now my time has come

cosmic sigil Sep 17, 2019, 3:45 PM

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@night cloak so you are suggesting me to lower down my kills or are you really trying to fix it?

night cloak Sep 17, 2019, 3:45 PM

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No @cosmic sigil. Just keep playing . It is just a visual bug. It will get fixed once you have more points.

cosmic sigil Sep 17, 2019, 3:46 PM

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It’s a bug from your side and you cannot blame the players for keeping the same amount of kills that algorithm has to be done by you guys

grizzled lark Sep 17, 2019, 3:46 PM

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You were already answered before, @cosmic sigil, but unfortunately we don't have any solutions about that here, if you think that it is supposed to be a bug kindly report it in-game itself, we are not in-game moderators to fix that bug from our side.

cosmic sigil Sep 17, 2019, 3:47 PM

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@grizzled lark Yes I definitely know that but as a staff of PUBGM and as a moderator you should address whatever problem we have and it’s not that i am trying to do time pass here it’s a genuine query

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You guys have more power than me to contact to the in game support staff

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And i have already reported this bug but was looking for a solution here so I don’t have to wait for it

strange mist Sep 17, 2019, 3:49 PM

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Btw, is there any chance of getting unban?

grizzled lark Sep 17, 2019, 3:49 PM

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No we don't, @cosmic sigil. We are same as you. No special priorities or privileges for us.

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There are always a chance of everything, @strange mist. If you can justify yourself to then why not.

strange mist Sep 17, 2019, 3:52 PM

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Whenever i try to login it says "failed to login" then "try again in 4min", it keeps happening, and because of that i cant do a file claim

night cloak Sep 17, 2019, 3:52 PM

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Hey my account in pubgm is connected with Google play and facebook can I remove Facebook connection?

woven atlas Sep 17, 2019, 3:52 PM

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@night cloak at present its not possible to unlink accounts

cosmic sigil Sep 17, 2019, 3:53 PM

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@grizzled lark You tell me to contact the in game staff but i tried many times but the only one who replies is the bot and if i type anything the bot ends the conversation I don’t know how to get in contact with the a real support member

frail zephyr Sep 17, 2019, 3:53 PM

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Hello pubg support I found someone that is selling Pubg Prime plus Subscription for Just 500 rs or just $3, i want to know if this is Legal for you or not. He does not scam I know people who bought Subscription from him.. can i buy it?

cursive oasis Sep 17, 2019, 3:56 PM

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Don't @frail zephyr

frail zephyr Sep 17, 2019, 3:57 PM

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Really?

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Any Loss i will have?

cursive oasis Sep 17, 2019, 3:58 PM

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He might be a scammer

frail zephyr Sep 17, 2019, 3:58 PM

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Nope he is not

warm wren Sep 17, 2019, 3:58 PM

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PUBG Mobile Pakistan Challenge by OPPO

Any questions regarding the PMPC that is currently being held is all answered within that link provided in the ingame mail.

Please instruct the players when asked to follow the link provided in the ingame mail:

Read the provided instructions on the website first.

Download the rulebook and read all related instructions regarding online qualifiers and how to play them.

All future stages of advancement is explained in that rulebook.

📎 IMG-20190917-WA0000.jpg

#

frail zephyr Sep 17, 2019, 3:58 PM

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Some of my friends Bought from him.. i know them personally.

cursive oasis Sep 17, 2019, 3:59 PM

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He might be using fake cc or something so I'll not suggest you

frail zephyr Sep 17, 2019, 4:00 PM

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Okay thanks. where is Support?

dim river Sep 17, 2019, 4:07 PM

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Hej

lone totem Sep 17, 2019, 4:08 PM

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Hi

night cloak Sep 17, 2019, 4:08 PM

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Hi @frail zephyr!
It's possible with some tricks. Which is against the rules of the game. In future if developers fix it and find you guilty, they may punish you. So, it's not recommended!

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Ahola @lone totem!
Do you need help?

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Hi @dim river!
Are you in trouble?

grizzled lark Sep 17, 2019, 4:10 PM

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If you explain your problems to them correctly, @cosmic sigil, you can expect a valid from them. You need to wait for their answer for some time.

warm wren Sep 17, 2019, 4:11 PM

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@lone totem yes?

grizzled raft Sep 17, 2019, 4:12 PM

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Facing auto swipe on my note 9 idk why

lone totem Sep 17, 2019, 4:12 PM

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@warm wren yes wanna know how to apply for being mod

warm wren Sep 17, 2019, 4:15 PM

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@lone totem there is no specific application to become a mod. If you're interested in such a position, then first step is to become a contributor of the community, meaning become active and helpful in this discord server with people's questions. And the team will notice that and then maybe take interest in promoting you.

wooden frost Sep 17, 2019, 4:16 PM

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The game became more bored than before because of the many hacks in it
I hope to find a solution to hackers

lone totem Sep 17, 2019, 4:17 PM

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@warm wren thankyou

light trout Sep 17, 2019, 4:17 PM

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@lone totem Feel free to use #discord for further this server related queries

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@wooden frost You can help reduce the amount of hackers by reporting them in the game 😃

wooden frost Sep 17, 2019, 4:20 PM

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What is the purpose of reporting them?
I don't enjoy the game
And my rating decreases because of hackers

frail zephyr Sep 17, 2019, 4:20 PM

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@night cloak so if i buy it then? Will my account get banned?🇱 🇩 🇹 🇴 or what?

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:ok_hand

night cloak Sep 17, 2019, 4:23 PM

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@frail zephyr the process(that you mentioned) of buying Prime Plus is illegal. Which may cause ban in future. I hope you understand.

frail zephyr Sep 17, 2019, 4:24 PM

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So no any Legal action will be taken against those Who are selling That?

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Action will be Taken Against those Who are Victims tooo?

thorn sonnet Sep 17, 2019, 4:34 PM

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Hello, i have a problem please can u please help me ?

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@night cloak ??

night cloak Sep 17, 2019, 4:35 PM

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Hello saaaar, I need help

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Hi @thorn sonnet !
What Do you need help with?

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Can anyone tell me which faq section i have to look at for hackers????

zinc stone Sep 17, 2019, 4:36 PM

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PMIT
Actually our team Iam official had qualified for round 2 but instead of them playing in today's semifinal team power house is playing who had finished in 5th position in qualifiers can u please help.us out regarding this

thorn sonnet Sep 17, 2019, 4:36 PM

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@night cloak i just wanna remove my Google account to remplace it with my Twitter account in Pubg, is that possible .

night cloak Sep 17, 2019, 4:36 PM

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@night cloak #481198147478224896 5.1

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@night cloakagh okay thank u!

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@thorn sonnet No, it's not possible

📎 Screenshot_20190914-010515__01.jpg

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@zinc stone Try to mention Eirene#0028 . She may help you!

thorn sonnet Sep 17, 2019, 4:41 PM

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@night cloak but the prblem is that i don't wanna use my gmail no more, because it's a business one, so i have to remplace it with another thing ...

zinc stone Sep 17, 2019, 4:41 PM

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@warm wren PMIT
Actually our team Iam official had qualified for round 2 but instead of them playing in today's semifinal team power house is playing who had finished in 5th position in qualifiers can u please help.us out regarding this

median garden Sep 17, 2019, 4:43 PM

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Repairing Game Can Saved Layout Of Buttons?

karmic grove Sep 17, 2019, 4:43 PM

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How can i remove facebook friends in the game?

warm wren Sep 17, 2019, 4:44 PM

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@zinc stone we do not handle anything regarding PMIT, please contact the officials from the server partners in #613267301243944960

night cloak Sep 17, 2019, 4:46 PM

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@thorn sonnet

You can't unlink social media account in any way. Instead, you can delete you Google play games account (not Google account) to revoke access of Google account.

You can't replace your Google account. But, you can link another social media account!

vagrant sigil Sep 17, 2019, 4:47 PM

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Hi someone can send me the report link for reporting tcheaters

storm flumeBOT Sep 17, 2019, 4:48 PM

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Hello, @vagrant sigil!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak Sep 17, 2019, 4:50 PM

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@median garden repairing the game will not reset Button layout.

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@karmic grove

Open Facebook Settings>Apps and Websites>Select PUBGM (fromActive tab)> Uncheck The Friend list box>save

Open PUBGM and Remove them manually from your friend list.

I hope the tutorial will help 🙂

📎 Screenshot_2019-09-17-22-54-06-614_com.facebook.lite.png 📎 Screenshot_2019-09-17-22-52-54-276_com.facebook.lite.png 📎 Screenshot_2019-09-17-22-53-21-139_com.facebook.lite.png

karmic grove Sep 17, 2019, 5:03 PM

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@night cloak Thank you

tawny galleon Sep 17, 2019, 5:06 PM

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I have a problem regarding one achievement

night cloak Sep 17, 2019, 5:07 PM

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Hi @tawny galleon !
Can you elaborate the issue?

tawny galleon Sep 17, 2019, 5:07 PM

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📎 Screenshot_20190917-223134.jpg 📎 Screenshot_20190917-223204.jpg

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Though I have the required item in my closet but it's not showing in achievement option

night cloak Sep 17, 2019, 5:09 PM

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@tawny galleon have you bought it(helmet) from lucky shop?

tawny galleon Sep 17, 2019, 5:16 PM

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@night cloak no I think cause i had that helmet along time ago

night cloak Sep 17, 2019, 5:22 PM

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@tawny galleon Contact the customer support from the game. And write the following sentence V

📎 IMG_20190909_110518.jpg

tawny galleon Sep 17, 2019, 5:22 PM

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@night cloak okay thanks

night cloak Sep 17, 2019, 6:00 PM

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why it keep getting stuck on loading screen?? I won one match and then for next it was stuck and I died because I couldn't enter the game :(

📎 Screenshot_2019-09-17-23-09-01-48_dac7cc7571c39b392df64923967cf7da.png

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@night cloak are you using wifi or Mobile data?

blazing saddle Sep 17, 2019, 6:03 PM

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Hello, @night cloak
Kindly click the Repair client option on the login screen.
If issue persists, kindly check your network connection and switch to a better network.

night cloak Sep 17, 2019, 6:08 PM

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@night cloak data!! And I always been using data.

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I lost almost 70 points because game didn't load for me. How I am supposed to play miramar when It doesn't even load? and Whenever I play erangel there's alot of hackers

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I can play videos using data on netflix and a dumb game wont work on data????

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@night cloak We recommend you to switch to a WiFi network then when this happens. You can always switch to mobile data at a later time.

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but it's not just me it happens to my friends too. Does it mean we all need to afford new network connection now??

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@night cloak It is a common problem with most of the data users. There is a quick solution for it.

If you stuck in loading screen, or a loading message appear during the match, turn on and off Airplane mode immediately

Before starting a match restart your network by turning on and off Airplane more.

I hope it will solve the problem.👍

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Thanks. I'll try, if it happens again but it never happened in map erangel. It happens only when I play miramar

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the new season 9 given to gold players will be permanent or only for season 9?

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@night cloak You mean the rewards for reaching gold?

formal nacelle Sep 17, 2019, 6:18 PM

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I got mythic set at premi crate but emotion no looks real in game 🤔

tawdry mica Sep 17, 2019, 6:25 PM

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hey plese help me its urgent for please can you guys tell me how to download pubg game for windows 7 through this app

valid sable Sep 17, 2019, 6:25 PM

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Hey Devs,

The game's real good, all I wanted to recommend was Battlestat Skins, I mean the skins that have a kill counter just above the trigger.

Thanks, and #MakePUBGMGreatAgain.

night cloak Sep 17, 2019, 6:26 PM

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@night cloak there is a suit that they give you if you have gold and reach the 10 in 5 matches , Its called season 9 suit

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@night cloak That's the reward for reaching gold and yes, it's permanent.

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thanks hope

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@valid sable BattleStat skin is already on PUBG. It might arrive in Mobile soon, but no information when.

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Also how can I stop getting matched with random arabs that don't even apeak english in NA?

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@night cloak You select your primary language as English, but it's unfortunately never the convenient solution - since English is default for everyone.

valid sable Sep 17, 2019, 6:30 PM

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@night cloak I know that, but being a Chinese beta tester and a data miner I can definitely say it ain't coming like in a year, or the devs never thought of it. Thats why I recommended it.

night cloak Sep 17, 2019, 6:30 PM

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@valid sable Thanks for the recommendation tho.

valid sable Sep 17, 2019, 6:31 PM

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mentionpubgm cool

night cloak Sep 17, 2019, 6:32 PM

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That is kinda sad I guess those indians will never stop 😭

latent imp Sep 17, 2019, 6:39 PM

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who can help me

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i need to talk admin please

haughty cypress Sep 17, 2019, 6:39 PM

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ping red names @latent imp

latent imp Sep 17, 2019, 6:39 PM

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Hi Sir, I have a game account Pubg Mobile
And I have a problem that the account is linked to Facebook, as well as Gmail
But my Facebook account permanently crashes
And I join the game through with Gmail and play the game
I have now an Apple iPad Air
I can't access the game through with Gmail
can anyone help me please .. I spent a lot of money on this account....

night cloak Sep 17, 2019, 6:41 PM

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I'm wondering why there's ban for people who leave lobby but people who are hacking never get banned?

tame kindle Sep 17, 2019, 6:42 PM

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@latent imp in that case the only solution would be to recover your facebook.

haughty cypress Sep 17, 2019, 6:42 PM

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@night cloak because the game's anticheat is flawed

latent imp Sep 17, 2019, 6:43 PM

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that facebook is on but when i open that game ist not working

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just with gamil can i join

tame kindle Sep 17, 2019, 6:43 PM

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@latent imp What happens when you choose to login with Facebook?

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@latent imp As ios has it's own gamecenter you can't use Gmail to login.

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@night cloak it's easier to detect some 5000ish players continuously exiting matches than around 2-3 million players hacking on a daily basis with hacks using different scripts.

night cloak Sep 17, 2019, 6:45 PM

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@haughty cypress Let me ask you a question. What'd you do if you see people doing high jump in lobby or umm if you same person who you encountered as hacker last game. Let me know what'd you do

dense parrot Sep 17, 2019, 6:46 PM

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@night cloak man today only faced 3 hackers like in my recent 2 matches got one with aim bot and super jump

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These devs just need money and will only release skin

tame kindle Sep 17, 2019, 6:46 PM

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@night cloak Report them,Record them, Send to customer support, If you don't have direct support question move to #chat #622098914660712472 #pubg-mobile

latent imp Sep 17, 2019, 6:46 PM

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i pay for my account rghit now 2000euro and every game come some hacker kill me

night cloak Sep 17, 2019, 6:46 PM

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I have hacker every game bro @dense parrot I'm ranked 1270 right now and I've hacker every game I can't even play

half sandal Sep 17, 2019, 6:46 PM

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Why is the AK fire rate so slow

night cloak Sep 17, 2019, 6:47 PM

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@tame kindleCustomer support never replies

tame kindle Sep 17, 2019, 6:47 PM

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@half sandal To make It balanced as it's damage is more.

dense parrot Sep 17, 2019, 6:47 PM

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Customer care is useless

latent imp Sep 17, 2019, 6:47 PM

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that game is broken well soon is dead

tame kindle Sep 17, 2019, 6:47 PM

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@night cloak It takes time due to the huge player base.

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Move to the appropriate channels And Stick to topic.

dense parrot Sep 17, 2019, 6:48 PM

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Never does anything...from the starting of this season I've already faced 10+ hackers

night cloak Sep 17, 2019, 6:48 PM

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@tame kindle They are still getting paid to afford more people who could reply their customers. Dont you think that?

rich sigil Sep 17, 2019, 6:48 PM

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السلام وعليكم؟

dense parrot Sep 17, 2019, 6:48 PM

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My KD went from 5 to 4 now

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Cuz of this shet and some bugs are there too

tame kindle Sep 17, 2019, 6:49 PM

#

. If you do not have any questions or queries then please move to #chat, #622098914660712472 or #pubg-mobile for game related discussions. Please remember that this channel is reserved for PUBG Mobile Support only.

night cloak Sep 17, 2019, 6:49 PM

#

@dense parrot I can't even maintain my stats now because of Bugs and hackers. If it's stuck on loading screen You'll have to change network and if you see bug then you've to change device????

rich sigil Sep 17, 2019, 6:49 PM

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Hi there is a kind of hacker I want to report him I know his name and the name of discord followed there is one can help me?

storm flumeBOT Sep 17, 2019, 6:50 PM

#

Hello, @rich sigil & @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak Sep 17, 2019, 6:50 PM

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I was stuck in this game. It's bug. I was trying to go up on that box and I was stuck

📎 Screenshot_2019-09-17-23-04-43-44_dac7cc7571c39b392df64923967cf7da.png

storm flumeBOT Sep 17, 2019, 6:50 PM

#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

dense parrot Sep 17, 2019, 6:50 PM

#

Sometimes the game is like super smooth even on 100+ ping and some times the game has frame drops as hell even in 60 ping

tame kindle Sep 17, 2019, 6:51 PM

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@dense parrot That could be because of your device,apps running in the Background, not enough ram available, device heating up.

dense parrot Sep 17, 2019, 6:51 PM

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Hacker reported by almost 10 players in that game only all were shouting on him

📎 Screenshot_20190917-215029_PUBG_MOBILE.jpg

night cloak Sep 17, 2019, 6:51 PM

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Now they got bot to reply me. I reported this guy few days ago and I saw him again today in erangel? Can you atleast tell me what happened to the "report" I did?? @blazing saddle

rich sigil Sep 17, 2019, 6:52 PM

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@storm flume This does not help me never need to get you the name of the hack and information about him customer service does not help me

dense parrot Sep 17, 2019, 6:52 PM

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@tame kindle im using samsung and never gets the heating or ram issue...its just that the server are shet...today in one match my game was lagging and then in the match just after it...the game was smooth

night cloak Sep 17, 2019, 6:52 PM

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He was using all hacks like flying hack, wall hack, recoil and others. He is still playing that game and I reported him like few days ago

#

I am just waiting some better game to be released so we could get rid of this one. smh

blazing saddle Sep 17, 2019, 6:53 PM

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We do not deal with hacker reports here, @night cloak. Kindly report them ingame as instructed by @storm flume.

tame kindle Sep 17, 2019, 6:54 PM

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@dense parrot You might think that but there are many factors than just the servers like i said, your connection, your processor, your ram, your battery life, wether you're playing on a charger or not etc. While there is a ping spike bug. The FPS drop is more than likely your device.

night cloak Sep 17, 2019, 6:54 PM

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@blazing saddle why it's "pubgm-support" then

rich sigil Sep 17, 2019, 6:54 PM

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@blazing saddle I do not understand?

blazing saddle Sep 17, 2019, 6:55 PM

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We provide help regarding client sided technical issues and information about the game, @night cloak.

dense parrot Sep 17, 2019, 6:55 PM

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Great way of hiding your uselessness

storm flumeBOT Sep 17, 2019, 6:55 PM

#

dynoSuccess 🆃🅷🆄🅽🅳🅴🆁 🅴🆅🅸🅻#6040 was muted | Spamming in #questions.

echo plank Sep 17, 2019, 6:56 PM

#

📎 Screenshot_20190917-155758_PUBG_MOBILE.jpg

night cloak Sep 17, 2019, 6:56 PM

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@blazing saddle basically useless!! Thanks for replying though. I'd just leave this server as it's not even helpful to users

echo plank Sep 17, 2019, 6:56 PM

#

A little probleme

tame kindle Sep 17, 2019, 6:56 PM

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@echo plank What is it?

rich sigil Sep 17, 2019, 6:56 PM

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My friend there is a very famous hacker which makes people play hacker and I want to report the name of the hack and the person Can I do that?

blazing saddle Sep 17, 2019, 6:56 PM

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How may I help you, @echo plank?

night cloak Sep 17, 2019, 6:56 PM

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Same bro it happened to me too @echo plank I lost 70 points and they will tell you switch network

blazing saddle Sep 17, 2019, 6:57 PM

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@rich sigil Report it to the ingame support as instructed earlier.

echo plank Sep 17, 2019, 6:57 PM

#

📎 20190917_205702.jpg

night cloak Sep 17, 2019, 6:57 PM

#

@rich sigil I feels like the only way to get rid of those people in game is to become one

tame kindle Sep 17, 2019, 6:58 PM

#

@echo plank If you're stuck on loading the best way is to restart ASAP.

restive forge Sep 17, 2019, 6:58 PM

#

The scope on the UMP is backwards?

storm flumeBOT Sep 17, 2019, 6:58 PM

#

Please do not use any other language aside from English in this channel, @rich sigil. Refer to #613267301243944960 for language channels.

echo plank Sep 17, 2019, 6:58 PM

#

@restive forge ty

restive forge Sep 17, 2019, 6:58 PM

#

Lol

tame kindle Sep 17, 2019, 6:59 PM

#

@echo plank Just a lil mistake on the wallpaper side :-)

rich sigil Sep 17, 2019, 6:59 PM

#

I use Google translator which is English

tame kindle Sep 17, 2019, 7:00 PM

#

@rich sigil As the only solution to your problem was given. Please move to #chat #622098914660712472

rich sigil Sep 17, 2019, 7:01 PM

#

@HimaYT# ٨٠٧٠I think that the game will not give us room to play clean toys want us to buy things they do not do something as some buy hack better than that buys Royal Bass

tame kindle Sep 17, 2019, 7:02 PM

#

@rich sigil The game does not force you to buy anything. If you hack you add to the problem rather than solve it. However it is upto you to do what you want.

night cloak Sep 17, 2019, 7:03 PM

#

How I am supposed to play different server when I am in Asia

📎 Screenshot_2019-09-18-00-32-30-48_dac7cc7571c39b392df64923967cf7da.png

rich sigil Sep 17, 2019, 7:03 PM

#

Is it expected that a famous game played by millions can not stop the hacker?

tame kindle Sep 17, 2019, 7:03 PM

#

@night cloak Ping Isn't just the server. It's also your ISP.

night cloak Sep 17, 2019, 7:04 PM

#

@rich sigil they can but they don't want to lose money they are making

#

@tame kindle but it doesn't say anything when I switch to erangel

rich sigil Sep 17, 2019, 7:05 PM

#

@night cloak Labas will soon come to the game Call of Duty and ending Bobji

tame kindle Sep 17, 2019, 7:05 PM

#

@rich sigil It's a free game with over a 100 million players and on a daily basis they receive a million or more reports. Their staff team can have 200 or something (just an estimate) employees so you can imagine why it takes time.

rich sigil Sep 17, 2019, 7:05 PM

#

avoided the emulator in order not to come any hacker and played the phone discovered that the hackers phone more than the emulator

night cloak Sep 17, 2019, 7:06 PM

#

If you face any cheaters, please report in game. For discussions, use #pubg-mobile.

tame kindle Sep 17, 2019, 7:07 PM

#

@night cloak The game sometimes takes time to calculate ping usually 30 seconds if you open and observe the server list. By giving it said 30 seconds you can get the actual estimated ping. That's why switching maps did that.

night cloak Sep 17, 2019, 7:07 PM

#

@tame kindle they just need something better to detect those hacker. Because Hacker wont stop hacking neither reporter will stop reporting

rich sigil Sep 17, 2019, 7:07 PM

#

I know that a million reports will be difficult! But if there is an easier way to make it easier for them, everyone will benefit

night cloak Sep 17, 2019, 7:07 PM

#

@tame kindle should I just play erangel then?

tame kindle Sep 17, 2019, 7:07 PM

#

@night cloak @rich sigil please move to #chat #622098914660712472 #pubg-mobile as you are not on topic of this channel. And will be muted if you continue to stray off topic.

#

@night cloak what i said is give the game 30 seconds when you first login to correctly estimate your ping.

#

@rich sigil There isn't miraculous way to make it easy, as it's a free game hackers can easily get it and make hacks for newer versions. Move to #pubg-mobile

wooden shell Sep 17, 2019, 7:19 PM

#

@night cloak @lime juniper @warm wren How long is the wait for purchase issues usually?

#

I’ve been waiting for 3 days now... and the only problem is I haven’t gotten my UC from my 25$ purchase

night cloak Sep 17, 2019, 7:19 PM

#

@wooden shell After sending purchase receipt evidence to customer support, it's usually 72 hours of waiting.

wooden shell Sep 17, 2019, 7:20 PM

#

So hopefully today or tomorrow

night cloak Sep 17, 2019, 7:20 PM

#

Mhmm

thick oracle Sep 17, 2019, 7:42 PM

#

Hacker I'd 5606044232

#

Ban him aimbot wall hack and everything

woeful blade Sep 17, 2019, 7:43 PM

#

hello guys .. i recorded a mobile cheater he have skins and a lot of things and he didnt get ban i recorded video he was high jumb and aimbot and every thing where can i give you the link of video ?

dark rune Sep 17, 2019, 7:46 PM

#

I need a help plz i can not Log in to my account in the** Emulator **

📎 unknown.png

#

and can not log in as a guest

wooden shell Sep 17, 2019, 7:48 PM

#

@thick oracle you have to have proof...

#

...?

woeful blade Sep 17, 2019, 7:50 PM

#

sorry >>> i mean i have

#

i have a proof full video

wooden shell Sep 17, 2019, 7:51 PM

#

@woeful blade I didn’t @ you I was talking to @thick oracle

woeful blade Sep 17, 2019, 7:51 PM

#

and im talking with you

wooden shell Sep 17, 2019, 7:51 PM

#

If you have proof DM a Mod

woeful blade Sep 17, 2019, 7:51 PM

#

where?

limber owl Sep 17, 2019, 7:51 PM

#

Last season I didn't complain once about hackers and brushed aside people when they would complain about it.

wooden shell Sep 17, 2019, 7:51 PM

#

@night cloak

limber owl Sep 17, 2019, 7:52 PM

#

However this season the hacking im experiencing is mind boggling

zealous zephyr Sep 17, 2019, 7:52 PM

#

You have proof/video...It's okay if you want to show, but we can't ban the cheaters. Report them ingame. Or read #481198147478224896 6.1

limber owl Sep 17, 2019, 7:52 PM

#

I was paired with a hacker and he blatantly exploited and showcased his cheats. He even went as far as claiming he pays pubgm $14 to be allowed to use cheats in game

#

It sounds absurd but I honestly believe pubg isn't really banning people. It feels like they're making up these lists of people they ban.

woeful blade Sep 17, 2019, 7:55 PM

#

@wooden shell i cant send he is offline

#

i sent to @warm wren

thick oracle Sep 17, 2019, 7:56 PM

#

@wooden shell

📎 Screenshot_20190918-010141.jpg

tame kindle Sep 17, 2019, 7:57 PM

#

@limber owl Due to a huge player base and an extremely high number of reports daily it takes time for them to ban hackers. As far as the issue with selling hacks goes No PUBG doesn't sell hacks why would they it would only reduce their player base leading to their game dying, selling hacks is an vastly less profitable business model

#

@thick oracle We don't deal with hackers if you encounter hackers please report them ingame and send screenshots such as this to ingame support and wait patiently.

#

@dark rune #613267301243944960 and choose emulator tag so you can get better help.

dark rune Sep 17, 2019, 8:00 PM

#

okay thanks

long rivet Sep 17, 2019, 8:09 PM

#

The anticheat is weak now maybe devlopera updating something i played 10 matches and every match got birds in the sky ios users got cheats and it is spreading day after day

vernal current Sep 17, 2019, 8:09 PM

#

Hey guys do y’all know if you have to pay to do a lucky spin?

#

And how do I get the dragonfire ump9? On the lucky spin all there is is the pirate one

blazing saddle Sep 17, 2019, 8:17 PM

#

Time limited events, @vernal current.
And yes, lucky spins require you to pay.

polar cedar Sep 17, 2019, 8:18 PM

#

Hey can any admin help me I have account from season 2 and linked to an facebook account and the facebook account has been disabled and I cant open it can admin help. Me and I will. Send to him my account to help to linked to another account please help I spent much mony on it 😢

celest osprey Sep 17, 2019, 8:20 PM

#

Hi

#

I need a help my account got ban for 10 min

#

📎 IMG-20190918-WA0002.jpg

night cloak Sep 17, 2019, 8:21 PM

#

📎 Screenshot_2019-09-18-01-47-35-88_dac7cc7571c39b392df64923967cf7da.png

#

Now this???? I didn't even die and it says "you were killed last match"

#

dis game is buggy AF

blissful leaf Sep 17, 2019, 8:25 PM

#

@celest osprey check pinned messages

#

📎 Screenshot_2019-09-17-23-25-28-496_com.discord.png

thick oracle Sep 17, 2019, 8:28 PM

#

Reporting does not work I think its Time of pubg is over

#

Let's see how to hack pubg

#

Time to shift to frotnit

night cloak Sep 17, 2019, 8:29 PM

#

it let me enter lobby when I die in game. Wtf is this bug. It's not my network it's just game. I keep losing points because of this loading bug I'm just gonna delete this game. It's completely frustrating now. People who uses hack always get their rank up. People sitting in top 100 are selling Hacks they got it written in their description and they aint doing nothing about it but for legit player who pays for rp and stuff get bugs SMH.

wraith lark Sep 17, 2019, 9:18 PM

#

Why do the doors not open sometimes

zealous zephyr Sep 17, 2019, 9:19 PM

#

Bad network, server lag, high ping...

#

or just a bug again

wraith lark Sep 17, 2019, 9:20 PM

#

Can you buy gun skins with silver coins?

zealous zephyr Sep 17, 2019, 9:23 PM

#

Shop→Redeem

📎 Screenshot_20190917-222211_1.jpg

brazen dagger Sep 17, 2019, 9:25 PM

#

I have quick question If anyone can help me

#

I have an account bounded with Gmail
Can I use it on iPhone?

blazing saddle Sep 17, 2019, 9:27 PM

#

No.

zealous zephyr Sep 17, 2019, 9:27 PM

#

Maybe linked fb or twitter helps?

brazen dagger Sep 17, 2019, 9:27 PM

#

Thanks

blazing saddle Sep 17, 2019, 9:28 PM

#

iOS devices do not have Google login as an option for logging in.

brazen dagger Sep 17, 2019, 9:28 PM

#

Oh thanks for the info

zealous zephyr Sep 17, 2019, 10:10 PM

#

report in-game

wraith lark Sep 17, 2019, 10:12 PM

#

How do you earn paint cans?

ancient wagon Sep 17, 2019, 10:24 PM

#

📎 image0.png

#

I encountered this glitch

haughty cypress Sep 17, 2019, 10:25 PM

#

maybe a cheater parked it there

ancient wagon Sep 17, 2019, 10:25 PM

#

No it’s a glitch

haughty cypress Sep 17, 2019, 10:25 PM

#

how do u know its a glitch

ancient wagon Sep 17, 2019, 10:26 PM

#

Bc when I go into the garage, the car appears in the garage

haughty cypress Sep 17, 2019, 10:26 PM

#

fair

restive forge Sep 17, 2019, 10:26 PM

#

I've seen a bike spawn there before as well

ancient wagon Sep 17, 2019, 10:26 PM

#

Yeah

#

Just wanted to throw that out there so you guy @south karma can fix it plz and ty

night cloak Sep 17, 2019, 10:27 PM

#

Want to know how to share my youtube content here

haughty cypress Sep 17, 2019, 10:27 PM

#

you cant @night cloak

night cloak Sep 17, 2019, 10:28 PM

#

why not

haughty cypress Sep 17, 2019, 10:28 PM

#

because its against the server rules

#

the only way is to get content creator role

night cloak Sep 17, 2019, 10:28 PM

#

I mean how can I get the role of content creator

haughty cypress Sep 17, 2019, 10:29 PM

#

ask in #discord and wait for a mod

ancient wagon Sep 17, 2019, 10:29 PM

#

If y’all want to play some duos or squads with me my username is ZPxNightHawk

ocean needle Sep 17, 2019, 10:58 PM

#

Why hackers dont get banned ? This days every game ia meet 5 or 6 hackers and they reach top ranks and dont take bann . Shame on you pubg mobile .. loosers

storm flumeBOT Sep 17, 2019, 10:58 PM

#

Hello, @ocean needle!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak Sep 17, 2019, 11:00 PM

#

@ocean needle Please use #pubg-mobile for any feedback.

ocean needle Sep 17, 2019, 11:00 PM

#

Why delete my messege ! Thats truth

night cloak Sep 17, 2019, 11:01 PM

#

Read my previous message please, @ocean needle.

neat cedar Sep 17, 2019, 11:22 PM

#

Full hack .

📎 image0.png

stray heron Sep 17, 2019, 11:22 PM

#

How?

storm flumeBOT Sep 17, 2019, 11:28 PM

#

Hello, @neat cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

limpid thorn Sep 17, 2019, 11:50 PM

#

Why the do it this

📎 Screenshot_20190918-024942_PUBG_MOBILE.jpg

fickle flower Sep 17, 2019, 11:51 PM

#

fulllllllll hackkkkk please stop this playerrrrr 😫 😱

📎 36926458_631019833940225_5940777984775421952_n.jpg

raven scroll Sep 18, 2019, 12:18 AM

#

@fickle flower أقسم بالله مش عارفين يوقفو الهاكات والله حرام هيك والله

short lava Sep 18, 2019, 12:49 AM

#

@❣❣ ب̀́ي̀́ر̀́ۈ̀́ت̀́ ❣❣#0996 اي ولله حرام

storm flumeBOT Sep 18, 2019, 12:51 AM

#

Hello, @fickle flower!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @limpid thorn. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

wooden shell Sep 18, 2019, 1:18 AM

#

80 hours, 😭 no support

storm flumeBOT Sep 18, 2019, 1:18 AM

#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @wooden shell. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

raven scroll Sep 18, 2019, 1:46 AM

#

وربي لازم الكل يتوحد بهشتاغ للشركة عنجد لو الكل يتعاون مع بعض ونعمل هشتاغ للشركة يشوفو موضوع الهكات وربي محتمل يلاقو حل رجاء أنا عم قول هيك خلي الكل يسوي هشتاغ .

haughty prairie Sep 18, 2019, 1:46 AM

#

i logged in vietnamese client and i can't log in to international client. what i need to do?

storm flumeBOT Sep 18, 2019, 1:47 AM

#

Please do not use any other language aside from English in this channel, @raven scroll. Refer to #613267301243944960 for language channels.

raven scroll Sep 18, 2019, 1:47 AM

#

@celest shadowok

celest shadow Sep 18, 2019, 1:48 AM

#

Hello, @haughty prairie. Accounts used to log into the Vietnam version cannot go back to the Global version.

haughty prairie Sep 18, 2019, 1:50 AM

#

@celest shadow will I always have to play on the vietnamese client?

steady trellis Sep 18, 2019, 1:51 AM

#

yes@haughty prairie

raven scroll Sep 18, 2019, 1:51 AM

#

If you allow, we all want to do a hashtag for a company to stop hacking or we will leave the game if you allow 99% pubg Mobile Hack

celest shadow Sep 18, 2019, 1:51 AM

#

Once you created an account on the Vietnamese version of the game, you cannot use that account on the Global version, @haughty prairie. If you want to play on the Global version, you will need to create a new account.

#

Hello, @raven scroll. We understand your concerns about the hackers and cheaters in the game. Unfortunately, we are not responsible or deal with hackers and cheaters here. It is in everyone's best interest that you report any cheaters/hackers you encounter in the game using the in-game report system.

storm flumeBOT Sep 18, 2019, 1:53 AM

#

Hello, @raven scroll!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

haughty prairie Sep 18, 2019, 1:55 AM

#

@celest shadow I'm sorry, I don't think I expressed myself correctly ... I have a global account and I mistakenly logged in to a Vietnamese client and now I can't log in global client

raven scroll Sep 18, 2019, 1:55 AM

#

@celest shadowI know that, but something unbelievable, if you allow, if you know to communicate with specialists, please talk to them and develop solutions

celest shadow Sep 18, 2019, 1:57 AM

#

Hello, @next dagger. You can change your payment method to FPX for transactions using the card.

📎 SmartSelect_20190918-095616_Chrome.jpg

#

As I have mentioned, once you have logged in the Vietnamese account with your Global account, you cannot go back to the Global version anymore with that said account, @haughty prairie.

#

Hello, @raven scroll. Reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

raven scroll Sep 18, 2019, 1:59 AM

#

We want the company to know that there are cheaters paying a monthly subscription in the hack The fun is over @celest shadow

haughty prairie Sep 18, 2019, 2:01 AM

#

@celest shadow my last question... so now my account is going to be vietnamese and will i have to use the vietnamese client?

celest shadow Sep 18, 2019, 2:01 AM

#

Yes, correct, @haughty prairie. You can only play on the Vietnamese version of the game from now on with your existing account.

raven scroll Sep 18, 2019, 2:02 AM

#

@celest shadowIs this an official discord or for people who just love the game?

haughty prairie Sep 18, 2019, 2:02 AM

#

@celest shadow thank you for help

celest shadow Sep 18, 2019, 2:03 AM

#

This is an Official Discord of PUBG Mobile, @raven scroll.

📎 SmartSelect_20190918-100306_Discord.jpg

#

You are welcome, @haughty prairie. Have a lovely day ahead.

raven scroll Sep 18, 2019, 2:04 AM

#

Officials here cannot communicate our voice ?

fierce sorrel Sep 18, 2019, 2:17 AM

#

Why i am got banned when I won the match?

storm flumeBOT Sep 18, 2019, 2:24 AM

#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @fierce sorrel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak Sep 18, 2019, 2:47 AM

#

Where can I let a suggestion for pubg developers?

upbeat coral Sep 18, 2019, 3:02 AM

#

I just run into an issue where I renamed myself and it missed out this "|" which was an epic fail for me and my team. Can I get it added to my name so it doesn't look stupid

celest shadow Sep 18, 2019, 3:03 AM

#

Hello, @night cloak. You may leave your suggestions here. 😃

#

Hello, @upbeat coral. Unfortunately, we are unable to assist you regarding that. You will need to buy another rename card to have that fixed.

upbeat coral Sep 18, 2019, 3:05 AM

#

@celest shadow is it with gold or money?

celest shadow Sep 18, 2019, 3:05 AM

#

Rename Card costs 180 UC in the Shop, @upbeat coral.

night cloak Sep 18, 2019, 3:06 AM

#

Ok my idea for a new pubg map would be to make a map 4x4 as you can see same size as sanhok so it would be full of action, The map would consist of an urban map with lots of houses and buildings I would love if thos gets added to pubg, We already have fields , desert , jungle and snow now we need urban theme

upbeat coral Sep 18, 2019, 3:06 AM

#

pubgm_fp - @upbeat coral left the chat -

night cloak Sep 18, 2019, 3:09 AM

#

what do you guys think about my idea?

#

btw I just got leo set and looks really good please keep making military themed clothes

safe veldt Sep 18, 2019, 3:12 AM

#

#stopthehacker

night cloak Sep 18, 2019, 3:21 AM

#

@celest shadow with one of the questions above it says carrier billing, How does it works?

celest shadow Sep 18, 2019, 3:22 AM

#

Will have your suggestion forwarded, @night cloak. Thank you.

#

Carrier Billing: Direct carrier billing (DCB) is an online payment method. It allows users to make purchases by charging payments to their mobile phone bill, @night cloak.

night cloak Sep 18, 2019, 3:26 AM

#

Oh that sounds good , How can I do that? Thanks for forwarding my suggestion

glossy sable Sep 18, 2019, 3:27 AM

#

Pochinki is urban but ok GWbowsuBlobThinkOwO

night cloak Sep 18, 2019, 3:42 AM

#

Pochinki its just a part of the map I am talking about a whole 4x4 map but everything urban it would be epic

glossy sable Sep 18, 2019, 3:43 AM

#

Oof I wrote Pochinki

#

Erangel is urban

#

Pochinki, Yasnaya, Georgopol, Gatka, Novorepnoye, Zharki, etc.

coarse swallow Sep 18, 2019, 4:13 AM

#

My name is not displaying in plane even though I am the highest in rp

foggy marten Sep 18, 2019, 4:14 AM

#

Lately there has been lot of hackers in the game it is difficult to find a single lobby without hackers

storm flumeBOT Sep 18, 2019, 4:16 AM

#

Hello, @coarse swallow!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

#

Hello, @foggy marten!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

foggy marten Sep 18, 2019, 4:17 AM

#

Hello bot i have been doing that but no solution

night cloak Sep 18, 2019, 4:18 AM

#

@coarse swallow kindly check if the setting is on!

📎 Screenshot_2019-09-18-10-16-51-420_com.tencent.ig.png

night cloak Sep 18, 2019, 4:54 AM

#

📎 Screenshot_2019-09-18-10-21-55-386_com.tencent.ig.png

glossy sable Sep 18, 2019, 4:54 AM

#

Yes?

night cloak Sep 18, 2019, 4:54 AM

#

he is my teammates, he is killed me

glossy sable Sep 18, 2019, 4:55 AM

#

You could have reported him right after dying, did you do it?

night cloak Sep 18, 2019, 4:55 AM

#

yes

strange mist Sep 18, 2019, 4:56 AM

#

Fortnite is best

#

.gfx

glossy sable Sep 18, 2019, 4:58 AM

#

So you're good to go, then.

night cloak Sep 18, 2019, 4:58 AM

#

Nice

grizzled lark Sep 18, 2019, 4:58 AM

#

Can you stop unecessarly cluttering the channel, @strange mist? You were already told that nothing can be done here with your banned account. If you have any hate for this place feel free to leave the server.

strange mist Sep 18, 2019, 5:00 AM

#

I will bypass the ban

glossy sable Sep 18, 2019, 5:00 AM

#

Imagine staying in a place you don't like

night cloak Sep 18, 2019, 5:00 AM

#

Go right ahead.

#

We aren't responsible for anything you do, so kindly leave this channel. Thank you for your kind understanding.

strange mist Sep 18, 2019, 5:02 AM

#

Bad anticheat, i use the gfx tool for 4 days and i het ban and my friend using it from 1 year amd he never get band

storm flumeBOT Sep 18, 2019, 5:03 AM

#

Hello, @strange mist!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Please do not use any other language aside from English in this channel, @strange mist. Refer to #613267301243944960 for language channels.

lusty ravine Sep 18, 2019, 5:09 AM

#

Morning .. how can I know which date exactly I register my game ?

night cloak Sep 18, 2019, 5:12 AM

#

@lusty ravine are you using android or iOS?

lusty ravine Sep 18, 2019, 5:12 AM

#

Android

night cloak Sep 18, 2019, 5:14 AM

#

@lusty ravine did you installed (first time) the game from play store?

lusty ravine Sep 18, 2019, 5:14 AM

#

Yes

night cloak Sep 18, 2019, 5:17 AM

#

📎 Screenshot_20190918-071327.jpg

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@lusty ravine visit the link bellow and guess the registration month. After that, select the date range from activity control panel. You will find the first installation date of pubgm. That's how you can find the registration date.

myaccount.google.com/activitycontrols

#

what is the issue @night cloak?

north egret Sep 18, 2019, 5:31 AM

#

@storm flume any news about anti cheat .. if u have link about any updates u can post it here and thx ... why u didnt cancel guest button to stop the hacker to create new accounts and coutinue witg cheat ?

night cloak Sep 18, 2019, 5:34 AM

#

Bottom impossible to play @night cloak

#

@night cloak can you elaborate?

dire lily Sep 18, 2019, 6:04 AM

#

Help

wheat maple Sep 18, 2019, 6:05 AM

#

do you guys know how to report (not in-game) i have video evidence

dire lily Sep 18, 2019, 6:08 AM

#

My account banned because hacker hacked my ACC anyone help plz

#

📎 Screenshot_20190124-054945.jpg 📎 Screenshot_20190124-054950.jpg

celest shadow Sep 18, 2019, 6:10 AM

#

Hello, @wheat maple. Unfortunately, there isn't any other way to report hackers. I recommend that you report them in-game as reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

lyric plaza Sep 18, 2019, 6:12 AM

#

Twitter ok

celest shadow Sep 18, 2019, 6:12 AM

#

Hello, @dire lily. Unfortunately, we are not responsible nor do we deal with banned accounts here. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read subpoint FAQ 2.9 in the #481198147478224896 channel for more details regarding account suspensions/banned accounts and subpoint FAQ 6.1 to contact the in-game customer support.

wheat maple Sep 18, 2019, 6:13 AM

#

@celest shadow ok

night cloak Sep 18, 2019, 6:23 AM

#

This dude is straight up hacking.

📎 image0.png

storm flumeBOT Sep 18, 2019, 6:24 AM

#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

desert lotus Sep 18, 2019, 6:32 AM

#

sorry I'm Having a problem

#

Could Someone help me out

night cloak Sep 18, 2019, 6:36 AM

#

Hi @desert lotus!
What do you need help with?

desert lotus Sep 18, 2019, 6:37 AM

#

I Could Not Redeem My Promo Code In Pubg Mobile It Does Not Show the Balance Why Is it So?

storm willow Sep 18, 2019, 6:37 AM

#

where did you purchase the code from?

slow grotto Sep 18, 2019, 6:38 AM

#

I need to talk to a PUBG MOBILE OFFICIAL about an uncertainty. Is here anyone I could talk to ?

storm willow Sep 18, 2019, 6:38 AM

#

there are many redeem code, google, iTunes, n also pubg redeem code(can be redeemed in pubg website ) @desert lotus

night cloak Sep 18, 2019, 6:39 AM

#

@desert lotus
Can you elaborate the issue?

#

@slow grotto In-game customer support is only official.

Also you can ask any questions here! We will try to reply.

slow grotto Sep 18, 2019, 6:41 AM

#

I tried using the In-Game support but the issues handled there are different from mine, I just ask here

night cloak Sep 18, 2019, 6:41 AM

#

@slow grotto what is the issue?

celest shadow Sep 18, 2019, 6:41 AM

#

Hello, @slow grotto. We are only able to provide limited assistance here. However, please do ask away your issue and we will do our best to have it solved.

slow grotto Sep 18, 2019, 6:43 AM

#

There's an official PUBGM tournament starting in Pakistan by the name PUBG MOBILE PAKISTAN CHALLENGE. The registration dates to that were till 16th sep and I being my crew's captain registered my team on 16th sep and after submitting my registration a message popped up saying that I'll get the confirmation by mail soon

#

The online qualifiers for PMPC have started from 17th-20th sept and I haven't yet received any type of mail or in-game mail. And I'm not the only one going through this uncertainty. There are several teams that haven't received any type of confirmation from PUBGM.

celest shadow Sep 18, 2019, 6:45 AM

#

Hello, @slow grotto.

PUBG Mobile Pakistani Challenge by OPPO

Any questions regarding the PMPC that is currently being held is all answered within that link provided in the ingame mail.

Refer to the in-game mail you receive:

Read the provided instructions on the website first.
Download the rulebook and read all related instructions regarding online qualifiers and how to play them.
All future stages of advancement is explained in that rulebook.

slow grotto Sep 18, 2019, 6:46 AM

#

Well that os the problem

celest shadow Sep 18, 2019, 6:46 AM

#

In that case, I recommend that you contact @warm wren regarding this, @slow grotto.

night cloak Sep 18, 2019, 6:47 AM

#

This guy DMd many peeps

celest shadow Sep 18, 2019, 6:47 AM

#

Please have the user blocked, @night cloak. Do not give out your personal number.

night cloak Sep 18, 2019, 6:47 AM

#

I wanted to give my personal number ofc pubgm_kappa

#

@night cloak report them in #discord

#

Oh wrong place sorry

warm wren Sep 18, 2019, 6:48 AM

#

@slow grotto there might have been a mistake in your application form or registered too late.

slow grotto Sep 18, 2019, 6:48 AM

#

I and my crew have all read the rule book aswell as the T&Cs and we also fulfill all the requirements to successfully register and partake. But I haven't even recieved any type of in-game mail. If you can provide any contact to me whom I shall discuss my problem with and he/she have authority to help me...

warm wren Sep 18, 2019, 6:48 AM

#

Someone's ingame character ID typed by mistake

slow grotto Sep 18, 2019, 6:49 AM

#

@warm wren, I literally rechecked 10 time to be exact before submitting the form, and i submitted it on the given deadline that is 16th

warm wren Sep 18, 2019, 6:50 AM

#

Then email the officials from that registeration website

slow grotto Sep 18, 2019, 6:50 AM

#

@warm wren, I'm not the only one facing this issue, there are several other teams that I know of who are going through the same issue

warm wren Sep 18, 2019, 6:51 AM

#

That is at most what we as moderators here can do to provide guidance is contact the officials from that registration website

#

And tell others to do the same

slow grotto Sep 18, 2019, 6:52 AM

#

Okay sure, I have and will again contact the officials, the thing is that if they reply soon before the end of the in-game qualifiers,

#

Yeah sure, Thans Allot @warm wren, you've been of great assistance.

warm wren Sep 18, 2019, 6:54 AM

#

Proceed as mentioned in the pinned message of this chat channel, by going to the link provided in the screenshot to the question of PMPC @slow grotto

slow grotto Sep 18, 2019, 6:57 AM

#

@warm wren, I beg your pardon, I can't find the Screenshot. Can you direct me to it more specifically. Thanks

noble ether Sep 18, 2019, 6:59 AM

#

Why you guys not banning hackers

#

In every match in spawn island I am getting hackers

storm flumeBOT Sep 18, 2019, 7:00 AM

#

Hello, @noble ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

noble ether Sep 18, 2019, 7:00 AM

#

They jump in spwan island and I exit the match

#

How can I contact customer service via game settings

#

In that there is no direct option to contact

warm wren Sep 18, 2019, 7:02 AM

#

Click on the 3 dots in this channel in top corner and select pinned messages, it's the first message you will see @slow grotto

night cloak Sep 18, 2019, 7:02 AM

#

@desert lotus do you mean, when you try to buy something from the game, it shows 9 rupees?

celest shadow Sep 18, 2019, 7:02 AM

#

Hello, @noble ether. Please refer to this image.

📎 cs-1.png

glossy sable Sep 18, 2019, 7:02 AM

#

Report and not in-game simply don't go together 🙂

desert lotus Sep 18, 2019, 7:03 AM

#

@night cloak Yes

noble ether Sep 18, 2019, 7:03 AM

#

I think pubg need to improve your protection system..otherwise this game gone dead soon

night cloak Sep 18, 2019, 7:03 AM

#

@desert lotus do you have more than one Google account on your device?

desert lotus Sep 18, 2019, 7:03 AM

#

No

glossy sable Sep 18, 2019, 7:04 AM

#

@noble ether Protection from what?

desert lotus Sep 18, 2019, 7:04 AM

#

I'm Having One

noble ether Sep 18, 2019, 7:04 AM

#

hackers

#

Many my friends stopped playing because of hackers

glossy sable Sep 18, 2019, 7:05 AM

#

That's called anti-cheat, not protection, but doesn't matter.
The anti-cheat gets improved every update.
Be sure to report cheaters when you encounter some.

night cloak Sep 18, 2019, 7:05 AM

#

@desert lotus can you give a screenshot of the issue while purchasing?

noble ether Sep 18, 2019, 7:05 AM

#

What about trophies reduced due to killed by hacker

glossy sable Sep 18, 2019, 7:06 AM

#

If you don't report a cheater, they can't know about them and can't take actions against the said cheater.

noble ether Sep 18, 2019, 7:06 AM

#

I was pushing to ace..many my trophies reduced by hacker

glossy sable Sep 18, 2019, 7:06 AM

#

Also, remember some people do have skills, high K/D ratio or good gameplay doesn't necessarily mean they cheat.

noble ether Sep 18, 2019, 7:07 AM

#

Do you consider esp and high jump as skill

glossy sable Sep 18, 2019, 7:07 AM

#

No.

noble ether Sep 18, 2019, 7:08 AM

#

You should add me in report team..I can report many with proof they are hackers

celest shadow Sep 18, 2019, 7:08 AM

#

Hello, @noble ether. If you do not have any questions or queries then please move to #chat, #622098914660712472 or #pubg-mobile for game related discussions. Please remember that this channel is reserved for PUBG Mobile Support only.

desert lotus Sep 18, 2019, 7:11 AM

#

@night cloak Yep Sure

dawn trail Sep 18, 2019, 7:15 AM

#

Hii

celest shadow Sep 18, 2019, 7:15 AM

#

Hello, @dawn trail. How may I help you?

exotic viper Sep 18, 2019, 7:31 AM

#

Hello, is this a support channel?

zenith tulip Sep 18, 2019, 7:34 AM

#

@exotic viper yes it is but for pubg only. You can also join the Discord support here #discord

exotic viper Sep 18, 2019, 7:37 AM

#

@zenith tulip lol well i ment pubg not discord because i know where to go for discord

night cloak Sep 18, 2019, 7:38 AM

#

@exotic viper
What is the issue?

mighty tide Sep 18, 2019, 7:55 AM

#

I need help i am unable to login to my pubg mobile account

#

@vital sluice please help me again

blazing saddle Sep 18, 2019, 7:58 AM

#

Can you elaborate the issue with a screenshot, @mighty tide?

mighty tide Sep 18, 2019, 7:58 AM

#

Yes

📎 Screenshot_2019-09-18-12-59-03-243_com.tencent.ig.png

blazing saddle Sep 18, 2019, 7:58 AM

#

@exotic viper Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

wind osprey Sep 18, 2019, 7:59 AM

#

@mighty tide u have been playing with hackers..that's why your account got banned

zenith tulip Sep 18, 2019, 7:59 AM

#

@exotic viper I do not think anyone can help you and understand your frustration. The advice I could give you and recontact the support in a few days to have a real confirmation. And for optimal prevention if you find that a hacker is in your team, leave the game for sure not to be involved in the problem. Also understand that moderating a game is not a simple thing

blazing saddle Sep 18, 2019, 7:59 AM

#

Sorry, @mighty tide. We cann help you regarding this matter as you have been banned for violating the ToS by actively teaming up with cheaters (intentionally or not).

wind osprey Sep 18, 2019, 7:59 AM

#

You are lucky its for 7 days. U can login again on 25/9/19

mighty tide Sep 18, 2019, 7:59 AM

#

I was not playing with cheaters or anybody i am just a mormal player, i maintain the fair play policy

wind osprey Sep 18, 2019, 8:00 AM

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@mighty tide the game says you haven't

#

@mighty tide many had reported ur teammates as hackers. And so u get banned for 7 days as a warning

mighty tide Sep 18, 2019, 8:00 AM

#

Exactly the game sucks as they are not banning the cheaters and hackers intstead they are banning real players like us @wind osprey

blazing saddle Sep 18, 2019, 8:01 AM

#

You probably played multiple time with an ingame friend using cheats without realising, @mighty tide.
In any case, we do not deal with account suspensions here.
Click the File Claim button and wait for response.

mighty tide Sep 18, 2019, 8:01 AM

#

Look at my stats please i m just a normal player with 4.00 of KD

wind osprey Sep 18, 2019, 8:01 AM

#

@mighty tide u might have played with hackers unknowingly

#

Or knowingly

mighty tide Sep 18, 2019, 8:02 AM

#

I can understand that, thanks for not helping :)

night cloak Sep 18, 2019, 8:02 AM

#

📎 Screenshot_20190918-132545.png

#

It says i should complete with friends,how am i supposed to add friends with friends? pubgm_hidethepain

blazing saddle Sep 18, 2019, 8:02 AM

#

How may we be of assistance, @night cloak?

celest osprey Sep 18, 2019, 8:02 AM

#

Hi can someone help me

wind osprey Sep 18, 2019, 8:02 AM

#

Complete with RP friends

celest osprey Sep 18, 2019, 8:03 AM

#

My account got ban for 10 min for no reason

night cloak Sep 18, 2019, 8:03 AM

#

Yes but add 3 friends with friends?

wind osprey Sep 18, 2019, 8:03 AM

#

Adding 3 friends means that u are supposed to add new 3 players as ur friends

celest osprey Sep 18, 2019, 8:03 AM

#

See

📎 IMG-20190918-WA0002.jpg

night cloak Sep 18, 2019, 8:03 AM

#

Oh nvm,i am dumb

topaz relic Sep 18, 2019, 8:03 AM

#

Yes

wind osprey Sep 18, 2019, 8:03 AM

#

or for an hack, unfriend 3 of ur friends and add them again @night cloak

night cloak Sep 18, 2019, 8:03 AM

#

Thanks anyways

wind osprey Sep 18, 2019, 8:04 AM

#

@celest osprey this means someone has logged into your account

celest osprey Sep 18, 2019, 8:04 AM

#

Oh

#

I can I fix that?

wind osprey Sep 18, 2019, 8:04 AM

#

@celest osprey yes..change ur password

blazing saddle Sep 18, 2019, 8:04 AM

#

Hey, @wind osprey
We appreciate your help, kindly check your DMs regarding the support guidelines.

celest osprey Sep 18, 2019, 8:04 AM

#

@wind osprey ok will that surely work?

blazing saddle Sep 18, 2019, 8:05 AM

#

Helll, @celest osprey
Regarding your query, kindly refer to this message.
https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

If this does not help, reinstall the game or recheck your network connection.

#

@upper goblet Social media account security is the users own responsibility. The game or the staff team is not reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked or suspended.
In any case we cannot be of help as we only provude help regarding client sided problems. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

celest osprey Sep 18, 2019, 8:06 AM

#

@wind osprey if I give my account to one of friend then too my account will ban again?

blazing saddle Sep 18, 2019, 8:07 AM

#

Account trading/sharing is a violation of the ToS, @celest osprey.

celest osprey Sep 18, 2019, 8:08 AM

#

Ok

night cloak Sep 18, 2019, 8:14 AM

#

Can anyone help me

median flint Sep 18, 2019, 8:14 AM

#

Hello, can u change linked account ??

storm flumeBOT Sep 18, 2019, 8:14 AM

#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.

grizzled lark Sep 18, 2019, 8:14 AM

#

No you can't, @median flint.

blazing saddle Sep 18, 2019, 8:15 AM

#

@median flint

📎 Screenshot_20190914-010515__01.jpg

night cloak Sep 18, 2019, 8:16 AM

#

I got muted in my first account @night cloak for advertising my discord server

But I didn't advertise I just asked how to get people in my server any openions

#

That's not advertising that's asking how

#

That's a question please help

storm willow Sep 18, 2019, 8:17 AM

#

You can’t post links

night cloak Sep 18, 2019, 8:17 AM

#

I haven't posted any links just the question mentioned above

storm willow Sep 18, 2019, 8:17 AM

#

well I suppose waht you did is advertising

#

You dint post Link to server?

night cloak Sep 18, 2019, 8:18 AM

#

Nope

#

Check the #622098914660712472 scroll a little bit you will find out

storm willow Sep 18, 2019, 8:19 AM

#

I ll leave it to staffs, only they can check log

night cloak Sep 18, 2019, 8:19 AM

#

This is my 6th account thank God I had so many discord account's

#

📎 Screenshot_2019-09-18-09-01-21-345_com.tencent.ig.png

#

What's worong with this game ??

storm willow Sep 18, 2019, 8:20 AM

#

Teaming up with hackers for league push

night cloak Sep 18, 2019, 8:21 AM

#

No bro i dident play with cheater's

fringe atlas Sep 18, 2019, 8:21 AM

#

I have a question. How do I link my pubg account to another FB account? Like I've linked it to my own personal FB account and I want to change that.

bold siren Sep 18, 2019, 8:21 AM

#

You have been actively teaming up with cheaters, @night cloak. It can happen that you did not know who it was, unfortunately, the game will still take actions against players who team up with cheaters, you can spectate your teammates to find out the cheater(s).

storm willow Sep 18, 2019, 8:21 AM

#

Probably someon in your list / auto matched player might have done

fringe atlas Sep 18, 2019, 8:22 AM

#

@night cloak tell me your ID I'll search you up

bold siren Sep 18, 2019, 8:22 AM

#

You cannot unlink linked social media accounts, @fringe atlas.

fringe atlas Sep 18, 2019, 8:22 AM

#

@bold siren well that's pretty bad

storm willow Sep 18, 2019, 8:22 AM

#

Well if it is automached player then it’s unlucky

night cloak Sep 18, 2019, 8:23 AM

#

I was crown 5

balmy lichen Sep 18, 2019, 8:23 AM

#

Facebook disabled my account. Is there any way to be able to get the name I have on that account to my main one ?

night cloak Sep 18, 2019, 8:23 AM

#

who deal with banned account?

storm willow Sep 18, 2019, 8:24 AM

#

In game support

night cloak Sep 18, 2019, 8:24 AM

#

Banned 7 day

storm willow Sep 18, 2019, 8:24 AM

#

@balmy lichen @night cloak contact in game support

balmy lichen Sep 18, 2019, 8:24 AM

#

I did

night cloak Sep 18, 2019, 8:24 AM

#

@storm willow where is the game support

storm willow Sep 18, 2019, 8:25 AM

#

in pubg app- settings - customer support

night cloak Sep 18, 2019, 8:25 AM

#

dude thwy sending auto message :(

storm willow Sep 18, 2019, 8:25 AM

#

@balmy lichen well you can’t use a name that’s already taken

night cloak Sep 18, 2019, 8:25 AM

#

@storm willow they are sending auto message

bold siren Sep 18, 2019, 8:26 AM

#

Please avoid having discussions here.

storm flumeBOT Sep 18, 2019, 8:26 AM

#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

storm willow Sep 18, 2019, 8:26 AM

#

I thought I was helping

night cloak Sep 18, 2019, 8:26 AM

#

They are sendinf auto msg

fringe atlas Sep 18, 2019, 8:27 AM

#

@night cloak 1st your account has not been reset
2nd - you sure this is your account?
3rd - did you use some trick to get UC and use it on your account or use any sort of glitches?
4th - you might've been playing with a teammate who's been hacking and you're unaware of it.

night cloak Sep 18, 2019, 8:28 AM

#

@fringe atlas i don't know exactly but i think 4 mybe but i don't know how is the cheater's

#

I'm clean player

fringe atlas Sep 18, 2019, 8:29 AM

#

@night cloak 2nd - I want you to first make sure that this is your account. Show any ss proof and then delete the ss after showing it

night cloak Sep 18, 2019, 8:29 AM

#

Yes this is my accounts

autumn ermine Sep 18, 2019, 8:29 AM

#

Why you keep hackers guys! we report them but you dont stop them ...

limber owl Sep 18, 2019, 8:30 AM

#

Last night my cousin and her friends received a link in game from this man

fringe atlas Sep 18, 2019, 8:30 AM

#

@autumn ermine complaining here is not gonna help. If you have any questions regarding bug or support then ask.

limber owl Sep 18, 2019, 8:30 AM

#

And when they opened it their Facebook were disabled and their pubg accounts unlinked

📎 1568795182552.jpg

bold siren Sep 18, 2019, 8:31 AM

#

Please be advised that we do NOT deal with cheaters here, @autumn ermine. Report them over and over again, it will take some time but they will be suspended, eventually.

limber owl Sep 18, 2019, 8:31 AM

#

Now they can't get their accounts back. How do they recover their accounts?

autumn ermine Sep 18, 2019, 8:31 AM

#

Where I can complain and report a hacker? I'll start recoding videos also but I need a plac where I can report and u take action because the normal report is not doing anything

storm flumeBOT Sep 18, 2019, 8:31 AM

#

You can contact the customer service via the game settings, @limber owl. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Hello, @autumn ermine!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

fringe atlas Sep 18, 2019, 8:31 AM

#

@limber owl I'm pretty sure that they did NOT get the link in-game and got it from some website which was fishing for people to get their accounts

night cloak Sep 18, 2019, 8:32 AM

#

5256005345 this my id

fringe atlas Sep 18, 2019, 8:32 AM

#

@limber owl they cannot get their accounts back I have this friend who spent money in LAKHS and got baited by the website(cause he made a seriously dumb mistake) and never got back his ID

autumn ermine Sep 18, 2019, 8:33 AM

#

Where??? Send me link

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

fringe atlas Sep 18, 2019, 8:33 AM

#

@night cloak sorry but just by knowing your ID I cannot know whether it's yours show some SS

night cloak Sep 18, 2019, 8:33 AM

#

SS? What is it

fringe atlas Sep 18, 2019, 8:34 AM

#

@autumn ermine report the hacker in-game I guess? Don't you understand English? Reporting here* is just useless and a waste of time go and report in-game