#questions

1 messages · Page 594 of 1

keen schooner
#

Oh , thanks

storm flumeBOT
#

Hello, @violet quail!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

kind olive
#

@blazing saddle hi i uploaded just recently bug , i need your approval for gyroscope bug ?

blazing saddle
#

Are you sure your device is properly oriented on a flat surface and that your device gyroscope is properly caliberated, @kind olive?

kind olive
#

Yeah i put it on flat surface to test this bug . Gyroscope is calibrated too .

blazing saddle
#

Alright.

kind olive
#

Its really annoying and distracting in classic matches whenever this gyroscope bug happen its just keep moving by itself like train 🚆

night cloak
#

Hello, @cursive oasis, @open oracle and @boreal drum.
is your notch issue fixed?If not please state your device model.

boreal drum
#

@night cloak Not fixed some buttons hide under the Notch
Moto One Power

kind olive
#

@blazing saddle what process is done after we upload bug report and how its reached to developer ? How much approx time can bug take to get fixed ?

glossy sable
#

If it gets a lot of upvotes it will be prioritized by the devs to fix.

night cloak
#

Thank you @boreal drum.

glossy sable
#

Do you have evidence?

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

glossy sable
#

Well if you don't have evidence you can't report?

#

But the one circled on the screenshot, do you have evidence?

glossy sable
#

Stop spamming, @lucid mural.

lucid mural
#

they are hacker plz check them

glossy sable
#

@night cloak That doesn't seem to be evidence.
But if you do have evidence just report it to the in-game Customer Support.

storm flumeBOT
#

Hello, @lucid mural!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

gloomy wharf
#

any idea when the sound bug for ios devices would be fixed?

blazing saddle
#

@night cloak Report it to the ingame customer support. We do not provide support regardibg cheaters here.

glossy sable
#

@night cloak I can't check it, how exactly do you want me to do that?
I said, if you have evidence report them, if you don't there's no use.
Again, there was nothing unusual on what I saw.

#

@gloomy wharf Isn't fixed yet for you?

blazing saddle
#

It has been reported and will be fixed soon, @gloomy wharf.

gloomy wharf
#

ty

glossy sable
#

So you're good then.

#

That didn't make sense but ok

halcyon holly
celest shadow
#

@warm wren might be able to help you with this, @halcyon holly.

halcyon holly
#

Do I juat @ her?

warm wren
#

@halcyon holly part of the crew challenge?

halcyon holly
#

Yeah @warm wren

warm wren
#

Did you not restart the game to try and match again? @halcyon holly

#

Probably connection error or not finding teams to match up with (which highly unlikely) but next time when that happens is for everyone to cancel, leave and restart game

halcyon holly
#

We entered around 10:38, so 8 minutes after the start of the match timings

#

We kept waiting and then after 10 minutes it said not enough players

warm wren
#

Maybe you were "late" and couldn't find teams to play with

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See, that's your answer

halcyon holly
#

Ah, damn😂

warm wren
#

Try to be there next time earlier and start straight away

halcyon holly
#

So that match is just gone, right?

#

Thanks for your help though!

warm wren
#

Yes, gone. Unless that wasnt the last match and there was chance to join another one after

halcyon holly
#

Alrighty thank you very much

#

😄

warm wren
#

You're welcome

fossil terrace
#

Need support regarding qualification mail for PMIT. Where should i seek support from ?

warm wren
#

Whats your question regarding the email? @fossil terrace

fossil terrace
#

We qualified for round 2 yesterday of the online qualifiers, got the chicken dinner in round 1 yesterday but yet didn't receive any mail. While my friends from other teams have received the mail. Need to know the status.

grizzled lark
#

Any assistance regarding the PMIT should be helped out in the Indian Community server present in #613267301243944960, @fossil terrace. Kindly join that server and ask for assistance to their staff.

left isle
#

When does the rp badge glows? Some of my friends have a glowing badge some dontwtf

glossy sable
#

@left isle It's the 3rd season in a row they bought it

#

Bc they reech wtf

left isle
#

@glossy sable thank u... That info was life changingwtf

glossy sable
#

Of course, I always change your life wtf

graceful thorn
#

@fossil terrace maybe because you reregistered with new accounts

stable sorrel
#

I want rp

#

😭 😭

left isle
#

@stable sorrel small one or the big one

fossil terrace
#

@graceful thorn not at all. We matched all the criterias for the tournament. All accounts were above the required levels.

stable sorrel
#

Small

left isle
stable sorrel
#

@left isleok

left isle
stable sorrel
#

@left isle😂 😂

graceful thorn
#

@fossil terrace its not about meeting criteria its about u guys making new accounts to play as u already played in other group before

boreal drum
#

My Pleasure @night cloak

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

fossil terrace
#

@Wolverine we haven't played in any groups before. Get your facts cleared first. And these are not new accounts. These are our second accounts and we registered from it because we had different rosters for pmco and thus we needed to use different tags in our IGN for pmco.

graceful thorn
#

well if my facts were not true u would have got ur mails XD haha

fossil terrace
#

Just had a talk to other teams from our match, even they haven't received yet. So peace for now. Thanks for your concern.

elfin jackal
#

Chill, please.

pallid parrot
#

How to complete this mission ??? Kill 3 enemy at the brewery

dense pelican
#

I want an assistant.

open oracle
#

Can we buy rating protection card from shop or anywhere which we get from RP ??

#

@here anyone knows??

night cloak
#

@open oracle You can only get that through Royal Pass Levels.

#

@dense pelican Hi, what help do you need?

open oracle
#

Sad😶

spiral hearth
#

@lime juniper

night cloak
#

Although PUBG conducts monthly Tier Protection.

dense pelican
#

My account has been blocked.

blazing saddle
#

You have to kill 3 enemies on the map Vkendi at the specified location, @pallid parrot.
Maybe you do not understand what the term Brewery means?

#

@dense pelican Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

spiral hearth
#

Could you take a message @lime juniper

blazing saddle
#

What is the issue, @spiral hearth?

spiral hearth
#

Could you take a message @blazing saddle

blazing saddle
#

Yes sure, @spiral hearth. But it would be better if you ask your query here.

rancid obsidian
#

Hey any officials here?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @rancid obsidian. Remember to read through #481198147478224896 before asking questions in the support channels.

crisp terrace
#

Character I'd : 5139521711

Character NAME :RoXy々MÉHÙL

Crew name :   शेTâN

Resion : Asia/Tpp

Whole crew are hacker crew. They killed us walkthrough. Recently they are on #11. They killed us in pubg emulator crew challange. Please ban them asap for fair gameplay. I am attaching screenshots which I found on public groups on telegram.

wind valley
celest shadow
#

Hello, @wind valley. It is actually an Avatar.

storm flumeBOT
#

Hello, @crisp terrace!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

wind valley
#

I thought it play games for clan @celest shadow

#

A robot for clan

celest shadow
#

Haha, that would be hilarious, @wind valley. It is just an Avatar you can buy for 5000 Clan Points.

wind valley
#

Since robots are stupid

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But i think about making bots for clan systems after lvl10

tame kindle
#

@wind valley For PUBG related discussions move to #pubg-mobile

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

fathom nimbus
#

How to unban the account

tame kindle
#

@fathom nimbus File claim or contact in game support.

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @fathom nimbus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fathom nimbus
#

Are you sure they can unban

pallid parrot
#

@blazing saddle where is brewery i cant found

celest shadow
#

If you have not been hacking or using unauthorized third-party applications, then you might stand a chance to get unbanned, @fathom nimbus.

pallid parrot
#

@celest shadow where is brewery in vikendi ???

celest shadow
#

Winery = Brewery.

pallid parrot
#

Oooo ok thank you

celest shadow
#

Cheers, Cheers.

fathom nimbus
#

How to unban pubg account

#

It is banned for 10 years

celest shadow
#

Hello, @fathom nimbus.

Unfortunately, we do not deal with account suspensions or banned accounts here. Please click the File Claim button located at the bottom-right of the dialog box you receive upon entering the game.

Please refer to subpoint FAQ 2.9 in the #481198147478224896 channel for further information regarding Account Suspensions, we hope you understand.

dusky nacelle
#

Is there is any way to force all device to log out of the ingame account?

celest shadow
#

There are no such features as you mentioned there, @dusky nacelle. You will need to manually have the account logged out from each device.

dusky nacelle
#

HUH ? My facebook account was hacked and the hacker get in my game accout .. i got back the facebook account now just need to force him out of the game ....??

celest shadow
#

In that case, you will need to change your Facebook password to lock him out from accessing your account, @dusky nacelle. You can also link another social media account (Twitter or Google Play Games) for added security.

dusky nacelle
#

@celest shadowi did ofcousre .. he have no way to log in again now if he forced out

celest shadow
#

That means you no longer have any issues once the "hacker" loses access to your Facebook account, @dusky nacelle.

dusky nacelle
#

@celest shadowmy game account is loged in with no any linked account

blazing saddle
#

Once you change your social media password, it logs out of all devices. Just as Piston said, the hacker probably does not have access to your account any more, @dusky nacelle.

dusky nacelle
#

@blazing saddleokay i will trust in that

neat cedar
#

Crew full of hackers , just met them yesterday, speed , fly and aimbot .

Almost everyone now using hacks for their crew to get a title then transfer the leadership and players to real accounts .

I hope if u can find a way to solve this matter .

storm flumeBOT
#

Hello, @neat cedar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

neat cedar
#

99,99% of the players stopped using reporting system in the game cuz its almost useless.

Ill check if the game have been recorded by me or by friends and upload it to u .

Thanks for ur response.

celest shadow
#

Hello, @neat cedar.

In-game report speeds up the process of account reviewing by the system and effectively bans the cheaters. It takes some time due to the large number of reports. You can check the partial list of banned players we post on #news every week.

steep swan
#

Why This Time we didn't get Crew challenge pop up message in game and we have missed to register in crew challenge and also you guys didn't add crew challenge information in #news .

spring void
#

@steep swan sorry for the inconvenience caused, i will foward your issue dont worry you can do same by messaging ingame CS

steep swan
#

@spring void Now i can't register what will i do with in game complain.

spring void
#

@steep swan sorry to say but i cant help you as i have no power ingame. Please contact ingame CS, they may provide you a way

#

Also please stay updated on when next crew challenge starts to avoid that in future

plucky sequoia
#

Hey, any pakistani team who is registering for pmpc? I need a team. 5kd asia server player

spring void
#

Hello, please go to #activities there you may find a team @plucky sequoia

plucky sequoia
#

Where are the lfg channels?

storm flumeBOT
#

Use #activities to find other PUBG MOBILE players, @plucky sequoia.

celest shadow
#

We have merged all the LFG channels into one during our recent server revamp, @plucky sequoia.

plucky sequoia
#

Ok

#

Change my name too @celest shadow

celest shadow
#

What name would you like, @plucky sequoia?

plucky sequoia
#

Mujtaba Simple

celest shadow
#

checkmark Your nickname has been changed, @plucky sequoia.

plucky sequoia
#

Nooooo thata not what I meanntt, I meant simply in Small caps, Except the M

celest shadow
#

There you go, my apologies.

plucky sequoia
#

K good now

storm flumeBOT
#

dynoSuccess Nickname changed.

steep swan
#

@spring void i know you don't have powers i am not new in this server.my complain is with this server bcz you always give updates in #news then why you guys didn't update us about crew challenge.

#

@plucky sequoia please ask in #activities you will find olayers there for tournament.

spring void
#

Sorry about that, we will make sure that doesnt happen again, and also the issue has been forwarded

acoustic spade
#

Why is there some badges glowing, I mean the royal pass

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @acoustic spade:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

celest shadow
#

Hello, @acoustic spade.

Users who have bought the Royale Pass consecutively for 3 Seasons will have their badge glowing.

acoustic spade
#

great

steep swan
#

@spring void I hope that will not happen in future.

spring void
#

Lets hope it does not happen😀

storm willow
#

Did they fix sound glitch?

blazing saddle
#

It has been reported and will be fixed soon, @storm willow.

storm willow
#

Okay now I faced another sound bug, I can’t hear buggy sound -only (speedboost is audible )

blazing saddle
#

What device are you using, @storm willow?

storm willow
#

another jeep travelling at the same time is audible

#

6s iOS 12.4

blazing saddle
#

Are you able to replicate the bug in another match, @storm willow?

storm willow
#

@blazing saddle don’t know just happened few seconds ago, enemies car

blazing saddle
#

If you are able to replicate the bug, kindly send me your ingame character ID.

storm willow
#

I have the clip

#

recorded as soon as I’m killed

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It was enemy car, so I don’t think I can replicate 😅

blazing saddle
#

If it happens again, try to collect evidence and report in #555492558428700682.
Additionally, I will try to forward the bug if there are too many users reporting the issue, @storm willow.

pallid parrot
#

Hlw moderator ... Me from Bangladesh ... We cant login to the game .. whats the problem can u tell me ...

spring void
#

Is the issue back again? I heard that the bangladesh login issue has been solved? @pallid parrot

sharp jay
storm flumeBOT
#

Hello, @sharp jay!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

gloomy tapir
#

How do I submit my suggestions for the game?

bronze apex
#

If i look at rankings europe nethelrnads most players arnt even from the netherlands

spring void
#

@gloomy tapir forward them to ingame cs

gloomy tapir
#

Cs?

storm flumeBOT
#

You can contact the customer service via the game settings, @gloomy tapir. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

junior plover
#

Is contacting customer service to revoke access of social media account take so long time to do?

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Because it’s been 3 weeks now contacting customer service to revoke but they did not till now 🙂

gloomy tapir
#

@spring void it did no good, all I got was the bot telling me about FAQ

night cloak
#

Can i get the vpn and gfx info

gloomy tapir
#

I’m lf a way to submit suggestions

celest shadow
#

Hello, @junior plover. Yes, the customer service response time may vary as the support agents receive tons of support tickets daily. The response time may vary from hours to days and even weeks. It is best that you wait patiently till one of the support agents responds to your query.

storm flumeBOT
#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

night cloak
#

vpn too

junior plover
#

@celest shadow but if they close the conversation so what’s this mean? 🙂

spring void
#

@night cloak use of vpn is not recommended

pallid parrot
#

I cant find this event ....

daring spindle
night cloak
#

@spring void mmh i know it's not recommended. I want to see the description machete has on it.

daring spindle
#

I have achievement incomplete but I have 120+ friends

spring void
#

@daring spindle make sure they are ingame friends not facebook friends

celest shadow
#

Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @night cloak.

gloomy tapir
#

Revoke access?? Wdym

daring spindle
#

@night cloak I had less than a hundred

spring void
#

@daring spindle leave that check my message

night cloak
#

@celest shadow oh!😮 i thought machete has something pre written nvm.
Thanks for your assistance

celest shadow
#

It doesn't unfortunately, @night cloak.

spring void
#

@gloomy tapir what was your suggestion tell me i will forward it, you may dm it or send it here

night cloak
#

@daring spindle u need to re-add them, as because the 0.14 update can't synchronise with your previous progress.

gloomy tapir
#

Couldn’t you just tell me their email or something? Or only u guys could do it?

#

I mean, idm telling u, I’m just curious

night cloak
#

Your account is banned?

gloomy tapir
#

Nah it’s about game functionality

night cloak
#

What! U want customer service on in game functionality?
The best way to do it is via game report section @gloomy tapir

gloomy tapir
#

Oh you mean that report thing after a game?

junior plover
#

I till them to revoke access of google play account because it’s not mine and they ask me to send proof and evidence that this is my pubg account and I send them all what they need but they keep closing my conversation, and even when I open up a new conversation they close it !! I don’t know why!!?

night cloak
#

Yupp or while during a match u receive the bugs or glitches @gloomy tapir

rancid stream
#

Who's changing my server name

gloomy tapir
#

That sounds good

spring void
#

@gloomy tapir ingame CS is the only working method

rancid stream
#

My nickname changed by unknown guy

#

In server nickname

spring void
#

@rancid stream what nickname would you prefer please tell that in #discord

gloomy tapir
#

What about the ingame report? The one scavy just talked about

night cloak
#

Do as assisted and rest will be looked over by developing department @gloomy tapir

junior plover
#

Any answer to me? 🙂

gloomy tapir
#

I’d try that @night cloak thanks

night cloak
#

@junior plover what is your query

#

There is 7 gold packages i didnt take it i clicked but didnt work

celest shadow
#

Hello, @gloomy tapir. You may also send an email to the customer service (PUBGMOBILE_CS@tencentgames.com) should the in-game customer service is not responding to you in a reasonable timespan.

night cloak
#

And it said claimed

gloomy tapir
#

Though if anyone could help me submit it, that would be good too, here is my suggestion for the game:
Please include an option in the setting allowing users to disable the aim function in some buttons, i.e: right shoot button, scope, peek left, peek right,... some people play using multiple fingers and almost all the time the game confuse and doesn’t know which button should they grant the aim function. So please include this feature, it would make the game way better for us.
Thank you!

night cloak
#

@night cloak can u elaborate the fact you're talking about?

spring void
#

@night cloak Gold packages?

rancid stream
#

Pls

night cloak
#

I mean the crates what u open

storm flumeBOT
#

Unable to find user to DM.

junior plover
#

@night cloak i ask the customer support to revoke access of google play account because it’s not mine and they till me to send proof and evidence that this pubg account is mine and I send them all what they need but they keep ignoring me and close the conversation each time

spring void
#

@junior plover make sure to use words revoke access exactly or you will be ignored

junior plover
#

@spring void this is what I said to them but they keep closing the conversation:)

spring void
#

Hmm try again it might take few tries @junior plover

storm flumeBOT
#

Please refer to subpoint 6.2 in #481198147478224896 for further information, @junior plover. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

@junior plover yes you need to use special keywords like revoke access or terminate account details so that it can be read, as you know the customer service is a bot so they understand few encodings of human response.

#

@night cloak can u give details of crates you have, like how many of them were classic , premium or supply crates

junior plover
night cloak
#

Yep

celest shadow
#

Hello, @junior plover.
This is one of the most effective conversations to bypass the bot when asking customer support to Revoke Access of certain linked social media.

junior plover
#

I do it every time and after the bot message I explain my problem and what i need and they reply one day after in each time but do not revoke the access for me even that I provide everything what they need !!

pallid parrot
#

@blazing saddle where should i ans the quiz on pmit live stream

blazing saddle
#

You can ask questions about eSports events to @warm wren, @pallid parrot.

pallid parrot
#

@warm wren

night cloak
#

@night cloak they were 6 not 7 sorry, and they were Premium

blazing saddle
#

The ingame customer support message clearly states that, they have received your issue and will contact you soon. Kindly be patient and wait for reponse, @junior plover.

pallid parrot
#

@warm wren where should i ans the quiz on pmit live stream

celest shadow
#

What seems to be the issue, @night cloak?

pallid parrot
#

@warm wren

junior plover
#

@blazing saddle will contact me soon? 🙂 it’s been 3 weeks or a month now !

night cloak
#

I need help, there is a person in region ranking who is using my pictures with 18+ content as a meme,

pallid parrot
#

@night cloaklol

storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
#

he is harrasing me,

marsh trout
#

Hi guys. I have linked my PUBG account to Twitter. However, later i decided to unlink it. I unlinked PUBG from Twitter on the website but PUBG shows me that I’m still linked to Twitter when Twitter says I’m not. Any ideas how to fix that?

blazing saddle
#

Report the user ingame, @night cloak.

night cloak
#

I already did that but The account haven't been banned

blazing saddle
#

It takes time for the system to review reports as it gets many reports everyday and it has check every reported account individually, @night cloak.

night cloak
#

Can you guys report that account for me?

#

If I send you character ID you guys can verify my story when you see the profile picture

marsh trout
#

@blazing saddle thanks

night cloak
#

@night cloak It would be counted as "spam" if you report an account with people who didn't face them doing any suspicious activity.

#

What do you mean?

#

I reported that account since 3-4 days ago and nothing happened should I wait for him to post more meme picture on his display before he gets banned?

#

It's a disrespect for me,

celest shadow
#

@night cloak | Today at 8:19PM

Can you guys report that account for me?

As hope mentioned, the reports from other users who did not encountered the reported user will be counted as "spam" and hence redundant.

night cloak
#

@night cloak Only you reporting will be enough. Since they are in regional leaderboard, chances are, others will report too from the same region and once there's enough legitimate reports, their account will get investigated.

spring void
#

@night cloak you could reprt him on the media he posts it to. That would be much easier

blazing saddle
#

Sorry, @night cloak. Reporting here won't make a difference either since we are responsible only for managing this server.

hasty fjord
#

Hey

spring void
#

@hasty fjord how may qe help

hasty fjord
#

Does anyone have link to download last pubg beta for ios

spring void
#

There is no use, the update is already implemented and the servers would probably be down @hasty fjord

hasty fjord
#

When they gonna relas 15.0 ??!

celest shadow
#

There are no official information regarding that yet, @hasty fjord.

hasty fjord
#

Okay thanks for helping guys

night cloak
#

@celest shadow i dont know just ask me how to get them please! 😦

warm wren
#

@pallid parrot we are not responsible for PMIT. Look within #613267301243944960 for our partnered servers to help answer your questions.

ocean mirage
#

hello my facebook account has been closed. I can not enter the game. what should I do

grim drift
#

My phone has been hacked by Hacker and I no longer control my phone and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you

ocean mirage
#

hello my facebook account has been closed. I can not enter the game. what should I do

tropic onyx
#

i got ban and i want help.

spring void
#

Please contact either facebook support or ingame support as we cant help in this situation. Account safety is your own responsibility @ocean mirage

#

@tropic onyx please contact ingame support, only they can help regarding banned accounts

ocean mirage
#

@spring void I give money to this game. do you have a chance to transfer my account

bleak lion
#

Kindly read the #481198147478224896 subpoint 2.9 for information regarding banned accounts, @tropic onyx.

celest shadow
#

Hello, @grim drift. Unfortunately, we are unable to assist you regarding your issue. You are responsible to protect your device and its security.

bleak lion
#

Read the pinned messages of this channel, @ocean mirage.

spring void
#

However you may contact ingame support they may help or may not @grim drift

ocean mirage
#

What about facebook account does not open?

celest shadow
grim drift
#

this my acount has been block {dhauo}

ocean mirage
#

pity the big pupg could not find a cure for it

zinc relic
#

How are you meant to achieve terminator in team death match

ocean mirage
#

can't we do anything

#

If the disgrace puts an end to facebook life. Will we have no relationship with the game? @celest shadow @spring void

boreal drum
#

I am getting Microphone issue while I am in match with Squad Team or duo, no of my teammates are able to listen to my voices. Need this fixed ASAP.

terse rain
#

When Pubg Support will Start Work in side the game ? Please Don't tell it is Work .. I Will Lose my Mind if you Said That ....

faint shadow
#

Is codashop a genuine site to buy us from ?

#

*uc

rigid nymph
#

Hi, I'm new here

celest shadow
#

Hello, @rigid nymph. How may I assist you?

rigid nymph
#

@celest shadow how can i make friends in this server?

celest shadow
#

You are currently in the wrong channel, @rigid nymph. Please be advised that this channel is reserved for PUBG Mobile support only. Please move to #chat, #622098914660712472 or #pubg-mobile for conversations.

rigid nymph
#

PFFFTT

formal locust
#

Bit of a random question but ... how do I tell if someone has an outfit before I gift it to them ? Or can you not ? Please tag me. Thank you

spring void
#

@faint shadow yes it is safe

#

@ocean mirage you can contact CS they will help you

terse rain
#

When Pubg Support will Start Work in side the game ? Please Don't tell it is Work .. I Will Lose my Mind if you Said That ....

spring void
#

@formal locust you cannot, just sinply ask them

ocean mirage
#

@spring void
What is cs?

spring void
#

@terse rain what is not working?

storm flumeBOT
#

You can contact the customer service via the game settings, @ocean mirage. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

ocean mirage
#

Im Türkish 😄

#

lan olm biz anlamayız cs ms bana türkçe konuş

spring void
storm flumeBOT
#

Please do not use any other language aside from English in this channel, @ocean mirage. Refer to #613267301243944960 for language channels.

celest shadow
#

Hello, @formal locust.

Unfortunately, there isn't way or option on your end to check whether a player has that specific outfit you want to gift. However, you could ask them if they have the outfit, that seems to be the only option.

terse rain
#

#Pro Plays🇵🇰🇵🇰 Are You Mods Or Admins ...

spring void
terse rain
#

I dont need to look about that .. i need admins look about the game that full of hacker

storm flumeBOT
#

Hello, @terse rain!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

terse rain
#

and they play apex .... then should get out of pubg

celest shadow
#

Hello, @terse rain. Unfortunately, we do not deal with hackers or cheaters here. Please refer to the message above ^

terse rain
#

i talk to admins and mods not to you to @celest shadow

spring void
#

Hello!

Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.

All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.

Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. Consider yourselves warned. @terse rain

terse rain
#

We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service .... then why your channel call pubg Mobile

#

are your what are you send it or just copy it

spring void
#

The server is affiliated with tencent but the staff is not @terse rain

celest shadow
#

@zinc relic | Today at 9:06 PM

How are you meant to achieve terminator in team death match

Hello there, from my understanding - in order to complete the "T-800" or Terminator achievement, you need to win the match with a difference of 1 point between your team and the enemy team. (40-39).

terse rain
#

Then how the stuff work and how he take money Or you talk for free

celest shadow
#

Hello, @terse rain. We are volunteers who are willing to assist others who needs help, we do not expect any payment at all. We only deal with Discord related issues as well as providing basic assistance regarding the game. Please refer to the #613267301243944960.

#

We have a channel for game related discussions, @terse rain. That would be #pubg-mobile.

spring void
#

@terse rain you have been answered, there is no need for further commnets feel free to do it in #chat or #622098914660712472

storm flumeBOT
#

Hello, @night cloak!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

celest shadow
#

You seem to be the first to report about it here, @night cloak.

spring void
#

@night cloak maybe a bug, because it doesnt makes sense beinga feature

lilac elm
#

Can anyone tell me where I can send a link to (YouTube video) with proof of people using cheats in crew challenge today

storm flumeBOT
#

Hello, @lilac elm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

lilac elm
#

Argh I done that, the in game customer service is useless, gives you no option of where to send a link

celest shadow
#

Unfortunately, we do not deal with hackers or cheaters here, @lilac elm. The only options are what I have mentioned above, there is no other way.

spring void
#

@lilac elm upload it on youtube or somewhere and send link to CS

mighty jay
celest shadow
unkempt arrow
#

I want to report a hacker. (Already reported ingame) anywhere else that i can report him? He is in Conqueror now Asia Squad TPP.

NīiīNījī4

spring void
#

@unkempt arrow you can report him ingame only, dont worry he will eventually be banned

grim drift
lusty ravine
#

I fedup with my account 😔

spring void
#

@lusty ravine what is the issue?

lusty ravine
#

My account linked with fb and twitter and my twitter account totally hacked and 1 week trying to revok with support team but always no .. I dont know why really .. I have all approve that this is my account I have all receipt they can check Ip they can check the country .. even the hacker is playing daily with my account and I cant do anything to him .. I really spend much money and time on that and all gone because the game policy and the auto support team on the game

#

The admins here try to help I appreciate that but in game cant do anything

spring void
#

You can login with facebook right? Login and ask CS to revoke access to your teitter once it is done the hacker will not be able to login @lusty ravine

lusty ravine
#

They dont want to revok

night cloak
#

Because you can't they don't allow any revoke account

lusty ravine
#

This is the answer always from there side

spring void
#

Check this message @lusty ravine

lusty ravine
#

Ok dear

#

I will do same on the pic and hope they will understand this time

spring void
#

Hope they will @lusty ravine

strange citrus
#

Is this play legal when they are allied

lilac crypt
#

@storm flume I have a question

strange citrus
spring void
#

@strange citrus cross teaming isnt allowed please report them ingame

#

@lilac crypt feel free to ask

storm flumeBOT
#

Hello, @strange citrus!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

lilac crypt
#

Why was pubgm pmco fall split full of cheaters and hackers?

spring void
lilac crypt
#

And then what? There was alot of cheaters from ppl using tables to teaming up to using cheats

spring void
#

If you reprt them at the email, management will take care of it @lilac crypt

lilac crypt
#

Well let's hope so tho I rly lost hope after I saw cheaters in pmco

#

I mean the developers have to keep the game safe and fair not us players telling them who is cheating and who's not they should know and ban them as soon as they break the rules of the game

grim drift
#

@bold siren what is this?

bold siren
#

@grim drift ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @grim drift. Remember to read through #481198147478224896 before asking questions in the support channels.

small nova
#

@spring void i get banned for 10 years how Can i get back my account

lilac crypt
#

Well you got ban for a reason can't get it back that's what I know @small nova

small nova
#

Yes i used hack @lilac crypt

spring void
#

But incase you have used hacks you cant get ut back

celest shadow
#

Unfortunately, we do not deal with account suspensions or banned account here, @small nova. Kindly click the File Claim button in the bottom-right dialog box you receive upon entering the game.

Please refer to FAQ 2.9 in the #481198147478224896 channel.

small nova
#

@spring void PUBG lets thé Real hackers with no bann @celest shadow so we have to play with hack

spring void
#

@small nova that isnt an excuse, all hackers are banned eventually and you have seen the effectiveness of the system

lilac crypt
#

@small nova well he got a point there but still

small nova
#

@spring voidyou said all but you can't even know who used hack

#

Hackers are use servers and PUBG have no Idea how to fight them

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @small nova. Remember to read through #481198147478224896 before asking questions in the support channels.

#

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

small nova
#

I want to get back my account

spring void
#

@small nova you were using hacks and you were banned, i beleive there is no more evidence you need that hackers arent banned right?

#

File a claim if you want we cant help

small nova
#

@spring voidsupport doesn't reply

spring void
#

They will not since you have admitted your crime

small nova
#

Hackers still free not like us Real players got ban

spring void
#

Please leave, you have received your amswer and can continue in #chat if you want @small nova

#

@small nova didnt you say that you used hacks? That justifies your ban

lilac crypt
#

@spring void I have a question

spring void
#

Feel free to ask

small nova
#

Thanks for you're unfair reply🖤

spring void
#

😐

lilac crypt
#

What will happen to the ppl that have been using cheats in the pmco fall split they will get kicked and then replaced by other teams or what will happen

spring void
#

@lilac crypt the teams below will be qualified in place of them

#

The esports management would have a plan

lilac crypt
#

Nicee that's good to hear I have another question now when will be the next matchs after Qualifications have ended? @spring void

#

And thank you for answering my questions @spring void :)

obtuse solstice
#

Why my friend cant gift Rename Card?

storm willow
#

Rename card can’t be gifted @obtuse solstice

onyx hollow
#

I accidentally login on vietnam version now Iam unable to buy UC. I want to transfer my account from Vietnam version to Global version

night cloak
#

@onyx hollow not possible

lament crow
#

@sudden heron How do I restore my old account?

rotund charm
#

Hey is any mods here online right now I need someone to check something for me

celest shadow
#

How may I assist you, @rotund charm?

rotund charm
#

I need to have someone account check, because I do not want to lost my account or get terminated because am not sure he hacking or not, I just want to be on the safe side. He has being doing some questionable stuff, I think he has wall hack and extra damage on his shot.. I just want to be sure. Can we move it to private chat so I can send u his id number @celest shadow

storm flumeBOT
#

Hello, @rotund charm!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
#

When season 9 will end in November?

#

I mean on what day in November

limpid socket
#

@night cloak there is no fixed date as of now that has been released by pubgm.

daring spindle
#

5

#

@night cloak at 5 November

limpid socket
#

@daring spindle are you certain about that? I checked online but was unable to find a specific date.

daring spindle
#

It clearly says at the top of rp levels reward show

limpid socket
#

Well, I checked and seems it ends on 7th November

lyric vector
#

my title season 7 conqueror gone 😭 😭 😭 why?

#

@celest shadow @spring void

#

@bold siren

celest shadow
#

Unfortunately, the Season 7 titles and previous titles before Season 7 are time limited. Only the Season 8 and onwards titles are permanent, @lyric vector.

lyric vector
#

oh ok i have season 8 conqueror title. so need to be scare about it? @celest shadow

celest shadow
#

Yes, @lyric vector. It is permanent from now on.

lyric vector
#

thank you @celest shadow

celest shadow
light trout
#

@lyric vector Please use #media for sharing images if you do not require any assistance 😃

lyric vector
#

@light trout ok that was just prove that i am conqueror 😂 😘

steel stag
#

Hey bro

#

How to fix notch problem?
My device- pocophone f1

spring void
#

@lilac cryptplease contact Eirene#0028 for information about that, no need to thank :)

#

@steel stag the issue about notch devices was forwarded to devs and will soon be fixed

vocal haven
#

I bought some UC’s on Friday, and I still haven’t get them

spring void
vocal haven
#

Ingame

spring void
#

@vocal haven weird, was the money deducted from your account?

vocal haven
#

Yes

night cloak
#

@vocal haven Take a screenshot of your purchase receipt and send it to customer support in game. If they don't help within 72 hours, you may ask your voice assistant, either Google Assistant or Siri to get a refund.

vocal haven
#

I did since Saturday

night cloak
#

You sent screenshot on Saturday?

vocal haven
#

Yes

night cloak
#

If you don't get a reply from support within next 24 hours, you should get refund from Siri or Google Assistant, @vocal haven.

vocal haven
#

Apple told me since its an third party app I can only get the redound from PUBG

gritty glade
#

@vocal haven

Your refund will back in Next 7 days.

vocal haven
#

Ok, thank you all of you for your help

craggy orbit
night cloak
#

hello?

craggy orbit
#

Waiting for my title :3

night cloak
#

i have a question

spring void
#

@night cloak feel free to ask

#

@craggy orbit how may we help you?

night cloak
#

How can I solve the rendering problem?

craggy orbit
#

Nah im just waiting to recieve my title

#

How much time does it really takes?

spring void
#

@night cloak what are the specifications of your device?

night cloak
#

I'm an emulator player

spring void
#

@craggy orbit shouldn't take too ling, however if you donot require help please move to #pubg-mobile thanks 😀

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

spring void
night cloak
#

where?

spring void
#

@night cloak read message from @storm flume

brave crypt
#

How can we win and those cheaters are playing against us ??!!!

storm flumeBOT
#

Hello, @brave crypt!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

spring void
brave crypt
#

We are reporting every day about the cheaters, but we see only that their number increases and every day and every round are present and we can not play well, and these cheaters tell us that they are buying hacker from the company and the developers themselves so they are not banned, and even more than that we have faced a lot Of the cheats in the PMCO qualifiers, now tell us how we can qualify for the finals.

#

Do not tell me to report them, because we inform them, but without interest, I hope that you try yourself and enter the game with me and I will show you how to play in the European server, people flying in the sky and kill from behind the walls and know the places, I am a professional player and I was in the Berlin Finals before Two months with my team Kurd Squad and my name is KS NARUTO and you can search for my name in the schedule of games and see me, I am very upset about the state of the game and the presence of many and many cheaters and hackers that we face daily and in all tournaments and classic games

night cloak
#

I know a player that plays the game iOS and refunded $100 but didn’t get banned, wHy is tho?

#

@night cloak Due to several cases of refund fraud, the Apple Store changed their policy on how they will act on refund requests. They won't be issued a ban, until Apple decide to make a chargeback from the developers.

frank charm
#

they doing nothing about hackers just look at the top rankings in solo Europe all the top 100 are full magic bullets hackers and they still there on top

obtuse solstice
#

@frank charm welcome to the leaderboards buddy

night cloak
#

@frank charm They really won't be able to do anything until you make the report.

obtuse solstice
#

@night cloak tencent just adding outfits...and cant make a better anticheat system

brave crypt
#

The biggest problem is that in the Europe server where we play even the PMCO qualifiers have a hack

frank charm
#

oh i am reporting them almost daily but guess what? nothing happens and i meet them again anf again flying and shooting

brave crypt
#

All top 20 in Europe PMCO qualification using hack

night cloak
#

@obtuse solstice Well, the engineers are different for both outfits and security. If the security team can't find a solution, it's not a fault of the outfit team.

frank charm
#

for god sake does not need a rocket scientist to discover tha a KD of 115 is not legit

obtuse solstice
#

Hackers soon overtake legit players soon

pseudo geode
#

Hi any one know in Club open (group stage ) how many Teams?

night cloak
#

@pseudo geode 32 teams.

obtuse solstice
#

@night cloak but outfit makes no sense , its just the look...bruh

night cloak
#

@obtuse solstice It's the profit, since you're not paying 30$ to get the game.

pseudo geode
#

Why not 100?
@hupe

night cloak
#

@pseudo geode That's how it was designed.

obtuse solstice
#

@frank charm there aree legit players w high kd at conqueror but guess what?tencent thinks hes hacker and ban , but cant ban the hacker

night cloak
#

Alright, discussion of hackers/cheaters goes to #pubg-mobile.

obtuse solstice
#

@night cloak and can u tell me why this game is going into a pay2getgoodanything?

night cloak
#

Why do you think it's going for pay2win?

pseudo geode
#

But it was top 100 no one till us thy will taking just 32

obtuse solstice
#

@night cloak and dont even talk about the "lucky" spin

night cloak
obtuse solstice
#

@night cloak even if they require a lot if money for outfits , they cant ask money for skills so pubgm will never me pay2win

#

Be*

night cloak
#

@obtuse solstice Yeah, PUBG Mobile won't be Pay2Win. It's just the cosmetics, which you don't actually need.

obtuse solstice
#

@night cloak ik but when u see a damn good outfit its the feeling , that u need it...GoodJob tencent!:D

night cloak
#

@obtuse solstice You gotta support the developers as well, that's where outfit comes in. I know they are slightly pricey but the making of the game wasn't easy either.

obtuse solstice
#

@night cloak true!and dont even talk about the $2M tournament('s)

night cloak
#

Alright, we can discuss about it in #pubg-mobile. It's getting off topic.

lilac crypt
#

It seems like I'm not the only one who's complaining about hackers in the pmco

night cloak
#

@limpid socket thanks!

pseudo geode
#

Thanks @night cloak

night cloak
#

No worries!

glossy sable
#

@lilac crypt If you encounter cheaters during PMCO, take as much evidence as you can (screenshots/screen recordings) and send them along your report to the esports management team's email: PUBGMOBILE_ESPORTS@tencentgames.com

lilac crypt
#

Already done @glossy sable

fierce meadow
#

Would like to report a hacker

storm flumeBOT
#

Hello, @fierce meadow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
#

@fierce meadow Read the bot and also leave the match immediately - as it will considered as teaming up with cheaters and you might get locked out of your account.

#

@night cloak when do they decide if ever

#

What do you mean?

#

When do they do the chargeback, it’s been a week or so for them

hybrid sparrow
#

@night cloak How we can change linked Google play account for login?

night cloak
#

@night cloak It's up to Apple.

#

Ah gotcha

#

@hybrid sparrow Unfortunately, if your account has already been linked to any social media account (Facebook / Twitter / WeChat / VK / etc), it cannot be deleted or unlinked. Please note that this action is not reversible. One account can link with two social media accounts. Go to the [Setting] -> [Basic] to see if you still have space for linking. Please make sure the social media account you want to link with has never linked with other game account.

hybrid sparrow
#

@night cloak Thank You

night cloak
#

No worries!

fierce meadow
#

Thanks machete

blissful leaf
#

Where can i suggest things?

bold siren
#

Customer service in-game, @blissful leaf.

blissful leaf
#

👍 thank you

#

@bold siren sorry for bothering you again but after i wrote my suggestion it shows me to choose an article should i choose any of them or to leave my conversation without choosing any article

night cloak
#

@ivory raven Can you translate in English?

blazing saddle
#

Hello, @ivory raven
Kindly report it to facebook or to ingame customer support.

night cloak
#

@ivory raven Thanks for the info.

craggy orbit
#

still haven't received the title, there must be a specific time limit for it i guess

inner kestrel
#

Hi guys,
I recently found a new nickname for myself. But unfortunately it was already taken. I searched for the nickname and found out that it was taken by player who has never played a match (i. e. zero activity). So I'm curious, is it possible to free that nickname?

night cloak
#

Pubg mobile I Got A Problem I dont kill enemy with 40 hits(i got m416) i say him dont move and i hit him everytime but he dont die. This was in tdm room

#

Did i found a new glitch or bug

craggy orbit
#

@inner kestrel its impossible to free that nickname as it depends on the owner of the account.

#

@night cloak might be a problem in your ping, this has happened to me aswell.

night cloak
#

Ok but me showing 70 ms but game laged

inner kestrel
#

Considering that he has never played anything doesn't change anything?

craggy orbit
#

sometimes there are lag spikes, don't worry just keep on grinding! @night cloak

night cloak
#

Ok thanks for help @craggy orbit

grizzled lark
#

It cannot be free until that person decides to change their name to something else, @inner kestrel.

craggy orbit
#

@inner kestrel nope, problem is that he made the account with the same name.

#

@night cloak no problem, anytime.

inner kestrel
#

OK, thanks for quick reply both @craggy orbit and @grizzled lark.

craggy orbit
#

anytime

inner kestrel
#

))

craggy orbit
grizzled lark
#

Do you have any queries regarding the royal pass, @night cloak?

night cloak
#

Yes how did my friend get bonus rp points when he dont opening crates dont buying tiers

craggy orbit
#

missions.

night cloak
#

I have maked all misions and he was 20 tiers higther then i

grizzled lark
#

They must have the ticket, @night cloak.

craggy orbit
#

@night cloak maybe he bought ez pass, or he has the elite royale pass aswell.

night cloak
#

He dont buy that i ez i asked him

craggy orbit
#

The EZ liscense allows you to do the next week's missions @night cloak

#

@night cloak if he got the rp 3 season in a row, his license will upgrade itself

night cloak
#

I donk now that thanks

#

I got rp 2 season then wil i get the nekts season the ez license

grizzled lark
#

Yes, you will, @night cloak.

night cloak
#

How many weeks mision did u get with ez

grizzled lark
#

If you buy RP for 3 continues season, you will get the ez pass for free at the 3rd purchase.

craggy orbit
#

the next week's mission, like ur at week 1you'll also get the week 2 missions

night cloak
#

This is soo good now i know how he get so higth tiers

#

Thanks for help @craggy orbit @grizzled lark

craggy orbit
#

you can either purchase the license, or just buy the rp and wait 3 seasons in a row.

night cloak
#

I will wait

craggy orbit
#

@night cloak anytime, any more queries?

night cloak
#

No thank you
@craggy orbit

craggy orbit
quiet oxide
#

Where i can find candies?

grizzled lark
#

It was an old feature that was available during halloween, @quiet oxide. There used to be candies present in the spawn island and you have to hit players with that.

#

Cannot guarantee anything about that feature available in the future.

bleak oxide
#

can we expect that for that halloween?

glossy sable
#

He just said, not guaranteed.

red valve
#

Hello any Arabic support

#

ok

#

Hi I have a video for a cheater
I have uploaded to YouTube and I want a link to be reported

night cloak
craggy orbit
#

popularity points.

storm flumeBOT
#

Hello, @red valve!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

crimson kite
#

when will there be a normal anti cheat ???

glossy sable
#

What do you mean by "normal"?

#

🤔

crimson kite
#

@glossy sable
That there would be no cheaters in every match . So that he could block cheaters once and for all

#

Playing on the computer, I meet cheaters in every match, it’s not possible already

red valve
#

I have not used any third party application and got a band

glossy sable
#

Oh, Emulator player.

restive forge
#

Help. How do I repair the game?

glossy sable
#

@restive forge You have to log out from the settings page, on the log in page you'll see the Repair Client button.

#

@crimson kite The anti-cheat system is getting better every update.
However, if you encounter cheaters, just report them as usual.

@red valve Unfortunately, as Discord staff members, we can't help you here about bans. If you feel the ban was unfair, feel free to file a claim using the yellow button.

restive forge
#

Thanks @glossy sable

glossy sable
gaunt orbit
#

It is still not awarding the RP mission. This is the 4th arcade missing to complete the daily 2 missions. I completed 3 yesterday and only 1 counted. I completed another arcade match and it is still not awarding me the mission.

#

Anyone else having the same issue of RP missions not counting???

gaunt orbit
#

Hello?

whole sage
#

@gaunt orbit War doesn't count for RP.

scenic pumice
#

@gaunt orbit You can play Quick match or minizone for arcade mission, War wont work ^_^

blazing saddle
#

Hello, @gaunt orbit
Regarding your requery,

Royale pass missions do not count on TDM and War mode matches.

sweet locust
#

👊

#

She was with some problems in pupg. Can anyone help me in Pubg

#

I took the BSB Band Alliance in his assistant😰

#
  1. months
#

@scenic pumice hay

blazing saddle
#

@sweet locust Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

sweet locust
#

Thanks, my friend

#

@blazing saddle 👊

hexed jasper
#

Hi

blazing saddle
#

Hello, how may we assist you, @hexed jasper?

hexed jasper
#

I have a hacker id but i couldn't take a good video coz the game ended

storm flumeBOT
#

Hello, @hexed jasper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

hexed jasper
#

I was so angry

#

The whole squad were jumping very hi with aimbot

#

@blazing saddle i reported them but um afraid thats not enough

blazing saddle
#

It will be enough, @hexed jasper.

hexed jasper
#

Vip i think

blazing saddle
#

There is no such thing. Just marketing traps of cheat distributors.

hexed jasper
#

Will u take a look at the video ?

blazing saddle
#

Report it to the ingame customer support, @hexed jasper.

storm flumeBOT
#

You can contact the customer service via the game settings, @hexed jasper. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

hexed jasper
#

Look at the head shots

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.

hexed jasper
#

@night cloak yeah but why i came here ?

night cloak
#

@hexed jasper Your question has been answered. Feel free to ask if you have a different question.

round horizon
#

Pubg logic,Skins:YES YES YES YES
New Anticheat: NO NO NO NO NO

night cloak
#

Anti cheat is not a machine, it's a term like Dyno filters. Once someone found having a new exploit, they will be investigated and the exploits will be filtered to the game. So everytime the game detects it, the game can flag the account. And to get developers to do it, you need to report those players. You can't really blame the cops if you didn't report a crime.

hexed jasper
#

@night cloak but i did and remember my name i will come here after a monthe and i will show u the id of this hacker if he will be banned or not both ways will get a good result either a ban or a good info that the report in game is not enough to fight cheaters

night cloak
#

@hexed jasper Well, you cannot just randomly report people and expect a ban. But once they are investigated and found guilty, they'll issued a ban.

hexed jasper
#

@night cloak sorry after all this talking u couldn't get that his squad were using the super jump ??????still u think um just doing random ???????

#

Why to bother of being banned from this server for terms violation ?

thick crystal
#

I need manger on pubg not in this server who can help me?

raw lark
#

Fouck pubg and fouck cheaters

#

Fouck pubg

#

Fouck you pubg this game is bad

thick crystal
#

I need manger on pubg not in this server who can help me?

#

🙄

gaunt orbit
#

@whole sage @scenic pumice @blazing saddle Thanks. I am not sure why since it only tells people to play 'arcade' matches. I think PUBG needs to make these missions a little more specific if the missions are being very specific ;)
Thanks again.

thick crystal
#

I need manger on pubg not in this server who can help me?

gaunt orbit
#

@night cloak I think more software engineers to develop a more automated anitcheat system and less clothing designers making clothes would help. FB has a great system for detecting anomalies. Although not a game the principles behind thier system are the same. Similarly antivirus can detect anomalies without human intervention.
It would really help PUBG to develop such automated systems rather than relying on people to make the verification. With the number of cheaters in the game it is better to automatically ban a large amount of cheaters and manually review possible innocents caught in the automated system ;)
I report cheaters/hackers when they are encountered but they are not banned and my score is still negatively impacted.
Another thought. If PUBG fixes the scoring then folks would not be so concerned about losing to cheaters.
Good luck

thick crystal
#

👌🏻👍🏻

night coral
#

Question, if I’m haven’t downloaded the resource pack for the skins and I encountered a player in a match that are using the skins from the resource pack, what will happen? Will he be shown as just being naked? Will he be shown as wearing some default skins? Or something else? @night cloak

#

Just want a confirmation since I can’t really test, I’m on iOS

night cloak
#

@night coral The resource pack is for Android only.

#

And if you're on an Android, yeah, you'll see them naked - running around hehe.

storm flumeBOT
#

Hello, @thick crystal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
night coral
#

Alright thanks! @night cloak

night cloak
#

No worries!

rotund marlin
#

When is the new premium crate coming out?

night cloak
#

@rotund marlin There should be a timer on the crate itself.

rotund marlin
night cloak
#

مرحبا

#

English @night cloak

ember pilot
#

My friend was banned 2 months ago and he is the leader of the crew how can I transfer the leadership to me?

night cloak
#

Ok

#

@rotund marlin that outfit cost 20 puzzle pieces thing on character workshop lol

#

Wonder why it's on a crate for global now pubgmt_2

#

Hello .... Please I want a developer is competent but swallowed Lynn Ako Laaib hacker attendance of the first person Middle East server And all Kim Jai whipping and activators and to Hack and Adi filming how activated Hacker I want, but the developer of Adzla video vinegar deal with them Lynn Jay Truh blobs combination of and see them reply

#

@night cloak

odd cobalt
#

how the hell am I supposed to play and grind. when pubgm after every update spikes up the ping smh

storm flumeBOT
#

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

jaunty bay
#

Hello everybody .. someone help me please

night cloak
#

I called the customer service but Dahr lost the automatic response... @storm flume

#

@jaunty bay Aloha! How can I help you?

#

@night cloak It's always better to report them while in game.

jaunty bay
#

@night cloak there is a mistake made by banning my friend’s account , i swear to god he doesn’t use any hacks or cheats .. he is a clean player and has paid over 10,000$ on his account , he is professional , has gameplay videos and recently he was planning on starting youtube channel , but surely there was a mistake made by the system , cuz noob players always report pro players in our comunity , i wish you could help me

night cloak
#

@jaunty bay Your friend can tap on file claim, if they get a reply within 3 days with a positive message, there's a chance they can get the ban lifted and will receive a high number of UC as compensation. But if they don't get reply within 3 days, it simply means their account was investigated and found the ban was valid.

jaunty bay
#

The account was banned for 2 months , we were trying to file claim and contact everyone about it , but no answer bro , i can show you the clips of his gameplay , i swear he never used any cheating methods , his account is very expensive ,, i don’t think anyone would ever put account like this in danger of ban

#

I can approve to you by clips and gameplays from season 3 to season 6 .... he is very pro player .. clan leader and planned to start a youtube channel .. feel with our comunity please and help us .. i’m sure the ban was mistake , so much reports was given by noobs who play like snakes

#

@night cloak waiting for your reply ...

wicked elm
night cloak
#

@night cloakYou know that the Middle East server and the presence of the first person you are a few Aaiben few and Ako percentage of hackers The number of points is high and Dandamand whipped and from Citizen

#

@jaunty bay Unfortunately, clips of regular gameplay won't be considered as proof - unless they live-stream 24/7. But you mentioned they were banned for two months. 2 months ban is actually a warning for an upcoming major ban. Can you send a screenshot of the ban message so I can give you an idea of what could go wrong? Sometimes we make mistakes unknowingly.

#

@wicked elm Not aware how they sent 3 points. Could be a visual bug.

wicked elm
#

oof

whole sage
#

@gaunt orbit i agree. Some things in the game are not specific at all. I also agree with your next msg as well.

night cloak
#

@night cloak I am actually having hard time understanding you. May I know what is your native language?

#

Arabic @night cloak

jaunty bay
#

@night cloak bro the ban is for 10 years for violating regulations .. but the account recieved the ban 2 months ago , i mean 2 months we were trying to contact you .. i have every prove you need , his KDR is regular .. from season 2 until 6 his kdr is 5 - 6 ... i mean he is professional and the ban was mistake by the system

night cloak
#

@night cloak I'd suggest you to go to #613267301243944960, find the MENA server and ask there - they can guide you better.

#

@jaunty bay Sorry, but the customer support in game is the only solution since they are security team. If they don't reply, we can't do anything about it.

#

Ok

#

@night cloakJust I have the last thing to say .... We are reporting on hacker from Season 7 and I have filmed how to use hacker and Alaan did not Tbendo

mossy magnet
#

Regarding the premium currency (UC) is it possible to gift players UC through Midasbuy? If it is possible then I may perhaps conduct a giveaway of my own. If it is true or isn’t, I’d like to know at least. Thx

#

@night cloak some can’t be used, I believe some were removed over time or there are ways to bypass and add them. Such those question mark characters with a diamond you see. But yeah some aren’t allowed, such as Zalgo

vale slate
#

I have a report

#

There is somebody, killing me with grenade, whatever I report, I still meet this guys.

#

This is his name (Already Report him)

#

I recording first pubg mobile, video in my youtube channel, and already captured him.

#

Thank you for support ahead, Pubg!

lilac gazelle
#

Why is it that all of a sudden my game crashes to my home screen never had problems before. What can I try?

night cloak
#

@vale slate when your teammates kill you with nade, you'll got an option to reduce his merit or not after you die & reporting him also work but just reduced his merit

sage island
night cloak
#

How do I report bugs

#

@sage island a bot spawn up there

mossy magnet
#

Regarding the premium currency (UC) is it possible to gift players UC through Midasbuy? If it is possible then I may perhaps conduct a giveaway of my own. If it is true or isn’t, I’d like to know at least. Thx

sage island
#

@night cloak yes i killed him so thought how he got there lol

night cloak
#

@mossy magnet Count me in the giveaway if u are to host 👀 😂

#

@mossy magnet It is possible and good luck on your giveaway.

mossy magnet
#

Ah good to now

night cloak
#

@sage island lol since bots can't parachute they spawn randomly on the map

sage island
#

Haha

frosty stirrup
#

Anyone know why I would be completing missions but not getting credited for them??

cedar cairn
#

in what kind of mission in specific?

frosty stirrup
#

RP. In specific I've landed on the school 5 times now and it still reads o ly 2/3

cedar cairn
#

you must land on top of the school building

frosty stirrup
#

Yes I have done that

night cloak
#

@frosty stirrup It happens sometimes, just restart the game and play again, it should be fine.

tawny orchid
#

hello team where the support ? i need him 😞

#

@night cloak

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tawny orchid. Remember to read through #481198147478224896 before asking questions in the support channels.

craggy orbit
#

@tawny orchid yeah?

tribal peak
#

Hello Thomt shipped formulas from the official website of the company
I have made purchases but 3 have not been telling me to go to the site and enter but I do not know can you help me

#

@craggy orbit

#

@lime juniper

#

Hi pubg mobile company can you help me

craggy orbit
#

whats the matter?

#

@tribal peak

pale ginkgo
#

Sorry i wanna report a bug happens in game..

i showing on clip video.. or screenshot pic..

where the enemy's car come so close.. but i dont get any signal on map..

seems like enemy invisible on my map..

its very important for me.. and for other players..
without any red signal of enemy's foot steps or vehicles..
we will never know their exact position..

and it was like a big trap for us..

please help to fix this problem, for comfortable gaming..

thank you

#

Plz fixed bug my Acc .
ID: 5230278304
Device: iPhone 8plus

storm flumeBOT
#

Hello, @pale ginkgo!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

craggy orbit
#

@pale ginkgo sorry my guy, but in pubg pc, they give you no marks of footsteps and gunshots, you have to hear em thru your headphones, also i can see the marks on the map.

trail knot
#

I have a question... is it possible to migrate an account linked to Game Center to another Facebook account? A friend of mine has a new Facebook page but I think his game is linked to another, I am asking on his behalf as he only speaks Spanish.

night cloak
#

Excuse me, i have been trying to get my melee achievement but even though i gwt kills itstill says that i havent got enough kills. Why is this happening, i reallywant to get my achievements

pale ginkgo
#

@storm flume bro lot of time reports there no response

craggy orbit
#

@night cloak show the screenshot.

night cloak
#

Got it

craggy orbit
#

ur at 57 rn

night cloak
#

Yeah but i should be at more since i have killed about 15 by melee

#

For hacking scripts the Developers can place there files in a .Pak File .. Which is only read and third party apps can't modify it.

Bingo

#

Is it something with the registration of the kills, like do they have to be in solos, duo or squad mode

ivory raven
#

Fix that glitch pubgm

pale ginkgo
#

@craggy orbit plz see the video properly .
When I side vehicles in drive set .
Enemy came from me in vehicle . Don’t show in map enemy vehicle

kind timber
#

Hi, I know someone who plays but I want to hack banned this hacker In order to do this I want one dollar for pubg

craggy orbit
pale ginkgo
#

@craggy orbit ok but how to I report it this bug

surreal cosmos
#

Will I get the 120 UC suit if I buy 60 Uc twice or do I have to buy 300 Uc ?

craggy orbit
#

@surreal cosmos you'll have to buy 120 uc.

surreal cosmos
#

But there is no option to buy 120 uc directly right you can either buy 60uc or 300 uc

craggy orbit
#

yeah so you'll have to buy 60 twice

surreal cosmos
#

Ok thanks

gritty spindle
#

hello i got a banned 3 moth without playing with hacker lol

#

a team was with me in a match a hacker its not my problem to get banned for why do i get banned for it ?

#

@night cloak @grizzled lark

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @gritty spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

fading dome
#

'Target locked' stuck on a screen

storm flumeBOT
#

Hello, @fading dome!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

royal plover
#

hello

tribal peak
#

When I enter the site of the company and buy some US send a message and say enter the site and enter the code, but I do not know where to enter

#

@craggy orbit

still notch
#

Which cite is that? KannaCurious @tribal peak

nova iris
#

Kya temporary Gun ki skin se achievement complete Ho Jaati Hai??

tribal peak
#

@still notch W?

still notch
#

English? @nova iris

tribal peak
#

Is there an Arab person I can talk to to solve my problem? @still notch

nova iris
#

Does the skin of the temper gun complete the achievement?

still notch
#

Temporary skins don't apply to gun skin achievement from memory. @nova iris

tribal peak
#

@still notchIs there an Arab person I can talk to to solve my problem?

nova iris
#

@still notchok thanks

still notch
#

No problem. Have a great day glad i could help! yay @nova iris

tribal peak
#

😞

still notch
#

I'm not so sure. Are you talking about midas buy? @tribal peak

tribal peak
#

Can I send a picture @still notch

still notch
#

Sure a SS would be very much appreciated.

tribal peak
#

When i ship uc tell me enter the code

#

@still notch

craggy orbit
#

do you buy uc from the store?

fierce coral
#

@craggy orbit Yes

craggy orbit
#

@fierce coral whats your query?

fierce coral
#

None, I was just answering your question

tribal peak
#

From a company site @craggy orbit

still notch
#

To receive the service using the payment code follow these steps:

1.Open the mobile payment window again and click on Help & Support.

2.Enter the payment code that was sent to you in the reply SMS and click OK (Pay attention to the upper and lower case letters).

3.Now you should see the confirmation that the transaction is successful and will receive the service soon.

tribal peak
#

Where can I find an assistant and support can you send a site in a special place?
@still notch

still notch
#

Also i'm not sure if that is a company cite though. I have no idea what it is.

craggy orbit
#

@which company site, be aware that ur not getting scammed

still notch
#

I looked up the cite on my pc.

tribal peak
#

Where can I find an assistant and support can you send a site in a special place? @craggy orbit

craggy orbit
#

@tribal peak first tell us the problem, if its a small problem we'll help you, but if its a huge issue then you'll have to contact the customer support

still notch
#

Looks like a scam?

#

Who can read arabic?

tribal peak
#

Let me show you my problem @still notch

#

I have been using this site for over two months, but I have seen this problem yesterday @still notch

#

Tell me to enter the site and enter this code, but I do not see him anywhere use code

#

@craggy orbit

still notch
#

I'm looking at cite right now. @tribal peak

tribal peak
#

I m waiting for you

still notch
tribal peak
#

Where can i find a site which is in a picture

wild coral
#

They got me rotten, they baned me again and I don't do anything wrong.

still notch
#

The link in the first screenshot you sent me. @tribal peak

wild coral
#

I got bored to be banned all the time and create another account

still notch
tribal peak
#

Enter me the same site that you are
@still notch

still notch
#

Can you go to the place in the photo?

tribal peak
#

How do

wild coral
#

What a support.

still notch
#

Go to the cite which is in the photo. @tribal peak

tardy kraken
#

yoyayay

tribal peak
#

You could draw a circle around where you mean @still notch

grizzled lark
#

How may I help you, @wild coral?

wild coral
#

@grizzled lark I've just been banned again, it's been two times that I'm banned for something I didn't do.

tribal peak
#

I m waiting for you

#

😣 😖

still notch
#

I'm just guessing btw. I have no idea what the cite is. @tribal peak

grizzled lark
#

All account suspensions are justified, @wild coral. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read the #481198147478224896 2.9 for more details about banned accounts and #481198147478224896 6.1 to contact the customer support.

still notch
#

s.fortumo.*** @tribal peak

#

place com in asterisks.

tribal peak
#

Send in special

still notch
#

I'm not staff can't send links.

hazy bloom
#

hello

wild coral
#

Vaya mierda de soporte.

tribal peak
#

Accept the freind @still notch

hazy bloom
#

how can i report a hacker i have proof on him , video proof and i got the id

still notch
#

I will send you link in dms. @tribal peak

hazy bloom
#

ok

#

um ..

tribal peak
#

Ok @still notch

still notch
#

You've got dm's disabled. @tribal peak

hazy bloom
#

@still notch can i get help after him .

tribal peak
#

I entered a link but I cannot enter a code sent to me

still notch
#

You can rn. Wait brb.

hazy bloom
#

k

celest shadow
#

How may I help you, @hazy bloom?

tribal peak
#

For a link is not the same as explaining the location

still notch
#

FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

  • Username of the player you wish to report.
  • Evidence in the form of screenshot(s) and/or video(s).
    @hazy bloom
tardy kraken
#

what's happening mel

hazy bloom
#

@celest shadow i caught a hacker and i got video proof for him hacking he got speed and high jump .

wild coral
#

@grizzled lark But what you say, I've never done anything wrong, an hour ago I played 4 vs 4 and everyone was killing me on my computer and it's always the same thing i spend money on that account and they tell me to occupy some file or VPN come now.

storm flumeBOT
#

Hello, @hazy bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

tribal peak
#

😣 😖 Is there a solution or what?
@still notch

still notch
#

The link is the one for the code.

hazy bloom
#

@celest shadow i appreciate it .

celest shadow
#

Unfortunately, we do not deal with hackers or cheaters here. Please use the in-game report system to report any hackers you may have encountered.

@hazy bloom

tribal peak
#

Where is the link where I sent it @still notch

vale slate
#

@night cloak Thank you, but before he kill me, he killed other first and I try to kill him and retrive the other guy, but I he moved out, so I accidently killed the others instead.

wild coral
#

@night cloak Could you help me with something?

night cloak
#

How many teams will play group stages in PMCO?

still notch
#

s.fortumo._ _ _ Put com in the blanks then hit search in google. @tribal peak

still notch
#

Q: Within PMCO Fall Split, how many teams will advance from Qualifiers to Group Stages? Is the Top 100 leaderboard valid?

A- As instructed in the ingame mail that out of the 24 matches to be played in qualifiers, only Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams with the best Top 8 matches can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals.
@night cloak

tribal peak
#

@still notch

still notch
#

Wrong one put s in front. like this s.fortumo.

still notch
#

There you go.

tribal peak
#

where I go

#

👀

still notch
#

Figure it out from there that is there support area.

#

Switch to arabic if possible.

tribal peak
#

There is no Arabic language

hazy bloom
#

@celest shadow hey, the bot told me to report him from the game and the report will take too long to work and he might kill a lot of people and make people delete the game .. and they didnt say anything about my video proof ....

celest shadow
#

Reporting just speeds up the process and helps the Developers to make the game a hacker free one
You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week, @hazy bloom.

hazy bloom
#

@celest shadow ok .

tribal peak
#

I searched a lot on the site but I can not find a place where I put code
@still notch

#

@celest shadow can you help me

celest shadow
wicked yarrow
#

Thank you

rapid osprey
#

GAME needs Update,To much Frame Rate..Even Though using Smooth,Low Game Gets Lag when While Firing,And Too High recoil,

tribal peak
#

@celest shadow can you help me

still notch
#

Go to same plave where you bought uc or the currency. @tribal peak

vale coral
#

Soo many hackers in the new update, please do something..

still notch
#

I gtg to work so won't be able to help you. Ask piston he should be able to help you show him your problem first and explain. @tribal peak

celest shadow
#

Hello, @tribal peak. Unfortunately, I am unable to provide you assistance other than support related to the game or server related support. Please remember that this channel is reserved for PUBG Mobile Support only.

raven wadi
#

Any news about canted sight & companion?

celest shadow
#

However, instead of buying UC from websites - you can try buying UC directly in-game as it is more safe and secure. You could use payment methods such as your credit card/debit card, PayPal (if your country supports it) or paying via your mobile carrier SIMCard, @tribal peak.

#

There are no official news regarding those features yet, @raven wadi.

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @wild coral. Refer to #613267301243944960 for language channels.

grizzled lark
#

We cannot do anything about banned accounts here, @wild coral. Kindly use the file claim option and justify yourself to the customer support.

slender trout
#

If I purchase Royale pass upgrade on my android phone that is signed in using Facebook, will it also be on my iPad signed in with the same Facebook account?

tribal peak
#

I ship from an official company website @celest shadow

celest shadow
#

Yes it will, @slender trout.

slender trout
#

Thanks a lot!

celest shadow
#

Cheers Cheers

tribal peak
#

Website company itself does not know how to solve a problem in their damn site

celest shadow
#

Please read the message I have said above, @tribal peak. We do not deal with such websites/transactions here as we have little information regarding it.

tribal peak
#

Where do I find people related to this site @celest shadow

celest shadow
#

You will need to contact their support on the website, @tribal peak.

tribal peak
#

There is no technical support in the site

#

😣 😖
My money is gone

celest shadow
#

I am really sorry, @tribal peak. I am unable to provide you any further assistance regarding the website itself. As we are not affiliated with the website, we cannot help you any further. In case of any future purchases you would want to perform, please buy UC directly in-game or trusted websites such as (https://www.midasbuy.com).

night cloak
#

Thank you for your suggestion. It has been forwarded to the team @gloomy tapir.

tribal peak
#

@celest shadow

#

My friend I shipped from this site

#

When I complete the purchase it tells me to enter this website and enter the code

#

I do not understand you

haughty cypress
#

@tribal peak why are you coming here for another company's problem? shouldnt you contact them instead of here?

tribal peak
#

It s the pubg website where I go other than this place
@haughty cypress

haughty cypress
#

dude. fortumo is a IT service company, its not pubgm site

tribal peak
#

There is no technical support place on the site can I ask people in general if someone knows to solve a problem
@haughty cypress

haughty cypress
#

go ahead and try

wanton ridge
#

Morning

#

I was play and i get dc change data

#

Hello

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @wanton ridge:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

wanton ridge
#

Hello

midnight bridge
#

Problem description

- Question: 1. Too many plug-ins to reduce the sense of gaming experience. 2. The AK will appear in a single condition. 3. The game can't switch between 1, 3 people, not scientific.

Player details: 5910017250

- Player ID: Rodriguez Tony
   - Region: Asia
   - Equipment: iPhone 6sp

storm flumeBOT
#

Hello, @midnight bridge!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

midnight bridge
#

ok

brazen dagger
#

Excuse me but I received a notification about new twitch Prime and pubg mobile collaboration and now it's gone is there anything wrong with it?

fair tartan
#

@brazen dagger Amazon prime*

brazen dagger
#

Well it's the same

#

Hello is there any of the support team here?

night cloak
#

Best of the best

fading dome
#

Yeah @night cloak

thorny junco
#

Pubg Mobile can fix hacker issues in 2 ways :
1 launch windows based exe program that will login accounts as emulator but will be faster then them and have more control over its data.
2 Implement matchmaking rules as in Cs:Go such as players with royal pass or 3000+ achievement points are matched with one another. This way when a hacker gets banned he/she will not just make another account and start messing everyone up.

#

2nd option is better and easy in my opinion and also PubgM needs to take action because hackers are coming in mobile servers by two methods root and bypass.

storm willow
#

@brazen dagger what notification!? Do you have snap?

hexed jasper
#

They are not hackers they are stupid ppl with alot of money to spend they don't even know how hold there phone properly

brazen dagger
#

@storm willow yes I do have the original photo also

storm willow
#

Nice, regional exclusive?

brazen dagger
#

The translation for the Arabic is as follows
"if you have Amazon prime account you can get an amazing skin as in the picture"

#

@storm willow no it's not

storm willow
#

Can you DM the ltwitter link to me ?

storm flumeBOT
#

Hello, @fading dome!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

storm willow
#

@brazen dagger starts on sep 20 so we gotta wait

brazen dagger
#

@storm willow well if that's true this is going to be awesome

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @brazen dagger. Remember to read through #481198147478224896 before asking questions in the support channels.

celest shadow
#

Please remember that this channel is reserved for PUBG Mobile Support only, @brazen dagger. You can share your images in #media.

brazen dagger
#

Ohh sorry 😅😅

craggy orbit
#

Still didnt got the title.

hybrid owl
#

can report cheaters here?

atomic burrow
#

I need .ipa file of PUBGM CHINESE

storm flumeBOT
#

Hello, @hybrid owl!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

We provide support only for the global English version of PUBG MOBILE here.

atomic burrow
#

When we have 0.15.0 beta?

#

Does it have mp5 and canted sight

grizzled lark
#

It will be notified whenever it's available, we don't have any informations about it yet.

willow cloud
keen nexus
#

@willow cloud beta now closed

willow cloud
#

@keen nexus yeeh

left herald
storm flumeBOT
#

Hello, @left herald!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

serene shadow
#

What is the procedure that dealing with the player being reported?

valid rain
#

I was playing a game connected to wifi but pink disaster fell and then I opened the cellular data to be able to continue quickly and then threw out of the game and tried to enter my account I saw a 3-month ban I'm happy to see my message thank you

grizzled lark
#

You report them to customer support, they investigate about that player and their gameplays and then they take actions, @serene shadow.

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @valid rain:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

serene shadow
#

i dont think that man

grizzled lark
#

Then there should be other procedures that we aren't aware of.

serene shadow
#

no thing he still play and f** the other player
every day i give report on cheater in my friend list
but he reach crown1 tier and he play with me and he use full hack with all thing and he still play normaly in last season he reach conqueror tier this sick game is full with cheater and hacker

left herald
#

@serene shadow i agree the game is full of hackers! I encounter with hacker in almost 4-5 matches per day

serene shadow
#

in arcade in evo in classic every where theres hackers

#

how we can protect us from this sick player ????

grizzled lark
#

It might take more time than you expect them to be, @serene shadow. Probably there are not just a single reports about hackers everyday, they need their time to investigate on them and then they take actions on them. There is no point of complaining it in here.

serene shadow
#

the report system is fake and your company didnt do any thing for cheater why ?

burnt scroll
#

@serene shadow

cosmic sigil
#

I Have enough kills to get into long shot but it doesn’t show in the same can anyone help me out here?

tame kindle
#

@cosmic sigil what tier are you?

cosmic sigil
#

I am on crown

burnt scroll
#

solo??

cosmic sigil
#

No, squad

serene shadow
#

i was spend more than 1000 dollar on my account and every season you promes us you will make the security of the game better but every seasom The number of hackers is increasing and my level up 73

night cloak
#

@serene shadow
Yes, the report system is slow. But, you can report hacker to Customer Support with enough proof. They will investigate the issue and will take necessary steps.🙂

burnt scroll
#

hackers bann nhi hote lekin

cosmic sigil
#

@tame kindle ?

burnt scroll
celest shadow
#

Hello, @serene shadow. Reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.

serene shadow
#

the only thing the developers work on create new skins

burnt scroll
#

🤣🤣🤣

cosmic sigil
#

@celest shadow i have enough kills to get into longshot but it doesn’t show it

left herald
#

@serene shadow fact

tame kindle
#

@cosmic sigil Are you referring to the longshot region title?

cosmic sigil
#

Yes

burnt scroll
#

try in solo alpha bro

tame kindle
#

@cosmic sigil that title doesn't depend on the number of kills but kills with max distance hence the name Longshot i believe.

cosmic sigil
#

My friend has done same kills and his is showing
We both play together

mossy mango
#

Has the bugs been fixed? Because I just returned from retirement pubgm_kappa

serene shadow
#

from season 8 every day i give some cheaters in my friend list report daily i swear but they still play to this day ?

cosmic sigil
#

@tame kindle that’s the basic thing and i know that
And if I didn’t know that I wouldn’t have asked ,,,, It shows that i have kills in the right corner but doesn’t reflect in the top 100 list