#questions
1 messages · Page 594 of 1
Hello, @violet quail!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
@blazing saddle hi i uploaded just recently bug , i need your approval for gyroscope bug ?
Are you sure your device is properly oriented on a flat surface and that your device gyroscope is properly caliberated, @kind olive?
Yeah i put it on flat surface to test this bug . Gyroscope is calibrated too .
Alright.
Its really annoying and distracting in classic matches whenever this gyroscope bug happen its just keep moving by itself like train 🚆
Hello, @cursive oasis, @open oracle and @boreal drum.
is your notch issue fixed?If not please state your device model.
@night cloak Not fixed some buttons hide under the Notch
Moto One Power
@blazing saddle what process is done after we upload bug report and how its reached to developer ? How much approx time can bug take to get fixed ?
People can upvote the submissions in #555492558428700682 if they face the same issue.
If it gets a lot of upvotes it will be prioritized by the devs to fix.
Thank you @boreal drum.
Do you have evidence?
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Well if you don't have evidence you can't report?
But the one circled on the screenshot, do you have evidence?
Stop spamming, @lucid mural.
they are hacker plz check them
@night cloak That doesn't seem to be evidence.
But if you do have evidence just report it to the in-game Customer Support.
Hello, @lucid mural!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
any idea when the sound bug for ios devices would be fixed?
@night cloak Report it to the ingame customer support. We do not provide support regardibg cheaters here.
@night cloak I can't check it, how exactly do you want me to do that?
I said, if you have evidence report them, if you don't there's no use.
Again, there was nothing unusual on what I saw.
@gloomy wharf Isn't fixed yet for you?
It has been reported and will be fixed soon, @gloomy wharf.
ty
Guys, so this happened yesterday and I don't really know why. Can someone help me understand?
@warm wren might be able to help you with this, @halcyon holly.
Do I juat @ her?
@halcyon holly part of the crew challenge?
Yeah @warm wren
Did you not restart the game to try and match again? @halcyon holly
Probably connection error or not finding teams to match up with (which highly unlikely) but next time when that happens is for everyone to cancel, leave and restart game
We entered around 10:38, so 8 minutes after the start of the match timings
We kept waiting and then after 10 minutes it said not enough players
Ah, damn😂
Try to be there next time earlier and start straight away
Yes, gone. Unless that wasnt the last match and there was chance to join another one after
You're welcome
Need support regarding qualification mail for PMIT. Where should i seek support from ?
Whats your question regarding the email? @fossil terrace
We qualified for round 2 yesterday of the online qualifiers, got the chicken dinner in round 1 yesterday but yet didn't receive any mail. While my friends from other teams have received the mail. Need to know the status.
Any assistance regarding the PMIT should be helped out in the Indian Community server present in #613267301243944960, @fossil terrace. Kindly join that server and ask for assistance to their staff.
When does the rp badge glows? Some of my friends have a glowing badge some dont
@glossy sable thank u... That info was life changing
Of course, I always change your life 
@fossil terrace maybe because you reregistered with new accounts
@stable sorrel small one or the big one
@graceful thorn not at all. We matched all the criterias for the tournament. All accounts were above the required levels.
Small
Ok.. Contact me at #pubg-mobile
@left isleok

@left isle😂 😂
@fossil terrace its not about meeting criteria its about u guys making new accounts to play as u already played in other group before
My Pleasure @night cloak
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
@Wolverine we haven't played in any groups before. Get your facts cleared first. And these are not new accounts. These are our second accounts and we registered from it because we had different rosters for pmco and thus we needed to use different tags in our IGN for pmco.
well if my facts were not true u would have got ur mails XD haha
Just had a talk to other teams from our match, even they haven't received yet. So peace for now. Thanks for your concern.
Chill, please.
I want an assistant.
Can we buy rating protection card from shop or anywhere which we get from RP ??
@here anyone knows??
@open oracle You can only get that through Royal Pass Levels.
@dense pelican Hi, what help do you need?
Sad😶
@lime juniper
Although PUBG conducts monthly Tier Protection.
My account has been blocked.
You have to kill 3 enemies on the map Vkendi at the specified location, @pallid parrot.
Maybe you do not understand what the term Brewery means?
@dense pelican Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
Could you take a message @lime juniper
What is the issue, @spiral hearth?
Could you take a message @blazing saddle
Yes sure, @spiral hearth. But it would be better if you ask your query here.
Hey any officials here?
We are unable to provide assistance if you do not ask a question or state a problem, @rancid obsidian. Remember to read through #481198147478224896 before asking questions in the support channels.
Character I'd : 5139521711
Character NAME :RoXy々MÉHÙL
Crew name : शेTâN
Resion : Asia/Tpp
Whole crew are hacker crew. They killed us walkthrough. Recently they are on #11. They killed us in pubg emulator crew challange. Please ban them asap for fair gameplay. I am attaching screenshots which I found on public groups on telegram.
Guys... what does this robot do exactly?
Hello, @wind valley. It is actually an Avatar.
Hello, @crisp terrace!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Haha, that would be hilarious, @wind valley. It is just an Avatar you can buy for 5000 Clan Points.
@wind valley For PUBG related discussions move to #pubg-mobile
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
How to unban the account
@fathom nimbus File claim or contact in game support.
Please refer to subpoint 2.9 in #481198147478224896 for further information, @fathom nimbus. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Are you sure they can unban
@blazing saddle where is brewery i cant found
If you have not been hacking or using unauthorized third-party applications, then you might stand a chance to get unbanned, @fathom nimbus.
Oooo ok thank you
Cheers,
.
Hello, @fathom nimbus.
Unfortunately, we do not deal with account suspensions or banned accounts here. Please click the File Claim button located at the bottom-right of the dialog box you receive upon entering the game.
Please refer to subpoint FAQ 2.9 in the #481198147478224896 channel for further information regarding Account Suspensions, we hope you understand.
Is there is any way to force all device to log out of the ingame account?
There are no such features as you mentioned there, @dusky nacelle. You will need to manually have the account logged out from each device.
HUH ? My facebook account was hacked and the hacker get in my game accout .. i got back the facebook account now just need to force him out of the game ....??
In that case, you will need to change your Facebook password to lock him out from accessing your account, @dusky nacelle. You can also link another social media account (Twitter or Google Play Games) for added security.
Please also refer to this message:
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
@celest shadowi did ofcousre .. he have no way to log in again now if he forced out
That means you no longer have any issues once the "hacker" loses access to your Facebook account, @dusky nacelle.
@celest shadowmy game account is loged in with no any linked account
Once you change your social media password, it logs out of all devices. Just as Piston said, the hacker probably does not have access to your account any more, @dusky nacelle.
@blazing saddleokay i will trust in that
Crew full of hackers , just met them yesterday, speed , fly and aimbot .
Almost everyone now using hacks for their crew to get a title then transfer the leadership and players to real accounts .
I hope if u can find a way to solve this matter .
Hello, @neat cedar!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
99,99% of the players stopped using reporting system in the game cuz its almost useless.
Ill check if the game have been recorded by me or by friends and upload it to u .
Thanks for ur response.
Hello, @neat cedar.
In-game report speeds up the process of account reviewing by the system and effectively bans the cheaters. It takes some time due to the large number of reports. You can check the partial list of banned players we post on #news every week.
Why This Time we didn't get Crew challenge pop up message in game and we have missed to register in crew challenge and also you guys didn't add crew challenge information in #news .
@steep swan sorry for the inconvenience caused, i will foward your issue dont worry you can do same by messaging ingame CS
@spring void Now i can't register what will i do with in game complain.
@steep swan sorry to say but i cant help you as i have no power ingame. Please contact ingame CS, they may provide you a way
Also please stay updated on when next crew challenge starts to avoid that in future
Hey, any pakistani team who is registering for pmpc? I need a team. 5kd asia server player
Hello, please go to #activities there you may find a team @plucky sequoia
Where are the lfg channels?
Use #activities to find other PUBG MOBILE players, @plucky sequoia.
We have merged all the LFG channels into one during our recent server revamp, @plucky sequoia.
What name would you like, @plucky sequoia?
Mujtaba Simple
Your nickname has been changed, @plucky sequoia.
Nooooo thata not what I meanntt, I meant simply in Small caps, Except the M
There you go, my apologies.
K good now
Nickname changed.
@plucky sequoia please ask in #activities you will find olayers there for tournament.
Sorry about that, we will make sure that doesnt happen again, and also the issue has been forwarded
Why is there some badges glowing, I mean the royal pass
Please refer to this channel's pinned messages for further information, @acoustic spade:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
Hello, @acoustic spade.
Users who have bought the Royale Pass consecutively for 3 Seasons will have their badge glowing.
great
@spring void I hope that will not happen in future.
Lets hope it does not happen😀
Did they fix sound glitch?
It has been reported and will be fixed soon, @storm willow.
Okay now I faced another sound bug, I can’t hear buggy sound -only (speedboost is audible )
What device are you using, @storm willow?
Are you able to replicate the bug in another match, @storm willow?
@blazing saddle don’t know just happened few seconds ago, enemies car
If you are able to replicate the bug, kindly send me your ingame character ID.
I have the clip
recorded as soon as I’m killed
It was enemy car, so I don’t think I can replicate 😅
If it happens again, try to collect evidence and report in #555492558428700682.
Additionally, I will try to forward the bug if there are too many users reporting the issue, @storm willow.
Hlw moderator ... Me from Bangladesh ... We cant login to the game .. whats the problem can u tell me ...
Is the issue back again? I heard that the bangladesh login issue has been solved? @pallid parrot
He's guy selling pubg chests and hacks player id :5122003584
Hello, @sharp jay!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
How do I submit my suggestions for the game?
If i look at rankings europe nethelrnads most players arnt even from the netherlands
@gloomy tapir forward them to ingame cs
Cs?
You can contact the customer service via the game settings, @gloomy tapir. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Is contacting customer service to revoke access of social media account take so long time to do?
Because it’s been 3 weeks now contacting customer service to revoke but they did not till now 🙂
@spring void it did no good, all I got was the bot telling me about FAQ
Can i get the vpn and gfx info
I’m lf a way to submit suggestions
Hello, @junior plover. Yes, the customer service response time may vary as the support agents receive tons of support tickets daily. The response time may vary from hours to days and even weeks. It is best that you wait patiently till one of the support agents responds to your query.
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.
vpn too
@celest shadow but if they close the conversation so what’s this mean? 🙂
@night cloak use of vpn is not recommended
I cant find this event ....
@spring void mmh i know it's not recommended. I want to see the description machete has on it.
@daring spindle make sure they are ingame friends not facebook friends
Be advised that VPN usage is not recommended and that we lack additional public information on the matter. Further inquiries in this regard can be redirected to the customer service. Thank you for your understanding and cooperation, @night cloak.
Revoke access?? Wdym
@night cloak I had less than a hundred
@daring spindle leave that check my message
@celest shadow oh!😮 i thought machete has something pre written nvm.
Thanks for your assistance
It doesn't unfortunately, @night cloak.
@gloomy tapir what was your suggestion tell me i will forward it, you may dm it or send it here
@daring spindle u need to re-add them, as because the 0.14 update can't synchronise with your previous progress.
Couldn’t you just tell me their email or something? Or only u guys could do it?
I mean, idm telling u, I’m just curious
Your account is banned?
Nah it’s about game functionality
What! U want customer service on in game functionality?
The best way to do it is via game report section @gloomy tapir
Oh you mean that report thing after a game?
I till them to revoke access of google play account because it’s not mine and they ask me to send proof and evidence that this is my pubg account and I send them all what they need but they keep closing my conversation, and even when I open up a new conversation they close it !! I don’t know why!!?
Yupp or while during a match u receive the bugs or glitches @gloomy tapir
Who's changing my server name
That sounds good
@gloomy tapir ingame CS is the only working method
What about the ingame report? The one scavy just talked about
Do as assisted and rest will be looked over by developing department @gloomy tapir
Any answer to me? 🙂
I’d try that @night cloak thanks
@junior plover what is your query
There is 7 gold packages i didnt take it i clicked but didnt work
Hello, @gloomy tapir. You may also send an email to the customer service (PUBGMOBILE_CS@tencentgames.com) should the in-game customer service is not responding to you in a reasonable timespan.
And it said claimed
Though if anyone could help me submit it, that would be good too, here is my suggestion for the game:
Please include an option in the setting allowing users to disable the aim function in some buttons, i.e: right shoot button, scope, peek left, peek right,... some people play using multiple fingers and almost all the time the game confuse and doesn’t know which button should they grant the aim function. So please include this feature, it would make the game way better for us.
Thank you!
@night cloak can u elaborate the fact you're talking about?
@night cloak Gold packages?
Pls
I mean the crates what u open
Unable to find user to DM.
@night cloak i ask the customer support to revoke access of google play account because it’s not mine and they till me to send proof and evidence that this pubg account is mine and I send them all what they need but they keep ignoring me and close the conversation each time
@junior plover make sure to use words revoke access exactly or you will be ignored
@rancid stream please go to #discord
@spring void this is what I said to them but they keep closing the conversation:)
Hmm try again it might take few tries @junior plover
Please refer to subpoint 6.2 in #481198147478224896 for further information, @junior plover. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
@junior plover yes you need to use special keywords like revoke access or terminate account details so that it can be read, as you know the customer service is a bot so they understand few encodings of human response.
@night cloak can u give details of crates you have, like how many of them were classic , premium or supply crates
So is this a bot?
Yep
Hello, @junior plover.
This is one of the most effective conversations to bypass the bot when asking customer support to Revoke Access of certain linked social media.
I do it every time and after the bot message I explain my problem and what i need and they reply one day after in each time but do not revoke the access for me even that I provide everything what they need !!
@blazing saddle where should i ans the quiz on pmit live stream
You can ask questions about eSports events to @warm wren, @pallid parrot.
@warm wren
@night cloak they were 6 not 7 sorry, and they were Premium
The ingame customer support message clearly states that, they have received your issue and will contact you soon. Kindly be patient and wait for reponse, @junior plover.
@warm wren where should i ans the quiz on pmit live stream
What seems to be the issue, @night cloak?
@warm wren
@blazing saddle will contact me soon? 🙂 it’s been 3 weeks or a month now !
I need help, there is a person in region ranking who is using my pictures with 18+ content as a meme,
@night cloaklol
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
he is harrasing me,
Hi guys. I have linked my PUBG account to Twitter. However, later i decided to unlink it. I unlinked PUBG from Twitter on the website but PUBG shows me that I’m still linked to Twitter when Twitter says I’m not. Any ideas how to fix that?
Report the user ingame, @night cloak.
I already did that but The account haven't been banned
Regarding unlinking of accounts, please refer to this, @marsh trout
It takes time for the system to review reports as it gets many reports everyday and it has check every reported account individually, @night cloak.
Can you guys report that account for me?
If I send you character ID you guys can verify my story when you see the profile picture
@blazing saddle thanks
@night cloak It would be counted as "spam" if you report an account with people who didn't face them doing any suspicious activity.
What do you mean?
I reported that account since 3-4 days ago and nothing happened should I wait for him to post more meme picture on his display before he gets banned?
It's a disrespect for me,
@night cloak | Today at 8:19PM
Can you guys report that account for me?
As hope mentioned, the reports from other users who did not encountered the reported user will be counted as "spam" and hence redundant.
@night cloak Only you reporting will be enough. Since they are in regional leaderboard, chances are, others will report too from the same region and once there's enough legitimate reports, their account will get investigated.
@night cloak you could reprt him on the media he posts it to. That would be much easier
Sorry, @night cloak. Reporting here won't make a difference either since we are responsible only for managing this server.
Hey
@hasty fjord how may qe help
Does anyone have link to download last pubg beta for ios
There is no use, the update is already implemented and the servers would probably be down @hasty fjord
When they gonna relas 15.0 ??!
There are no official information regarding that yet, @hasty fjord.
Okay thanks for helping guys
@celest shadow i dont know just ask me how to get them please! 😦
@pallid parrot we are not responsible for PMIT. Look within #613267301243944960 for our partnered servers to help answer your questions.
hello my facebook account has been closed. I can not enter the game. what should I do
My phone has been hacked by Hacker and I no longer control my phone and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
hello my facebook account has been closed. I can not enter the game. what should I do
i got ban and i want help.
Please contact either facebook support or ingame support as we cant help in this situation. Account safety is your own responsibility @ocean mirage
@tropic onyx please contact ingame support, only they can help regarding banned accounts
@spring void I give money to this game. do you have a chance to transfer my account
Kindly read the #481198147478224896 subpoint 2.9 for information regarding banned accounts, @tropic onyx.
Hello, @grim drift. Unfortunately, we are unable to assist you regarding your issue. You are responsible to protect your device and its security.
Read the pinned messages of this channel, @ocean mirage.
However you may contact ingame support they may help or may not @grim drift
What about facebook account does not open?
Please refer to this message, @ocean mirage:
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
this my acount has been block {dhauo}
pity the big pupg could not find a cure for it
How are you meant to achieve terminator in team death match
can't we do anything
If the disgrace puts an end to facebook life. Will we have no relationship with the game? @celest shadow @spring void
I am getting Microphone issue while I am in match with Squad Team or duo, no of my teammates are able to listen to my voices. Need this fixed ASAP.
When Pubg Support will Start Work in side the game ? Please Don't tell it is Work .. I Will Lose my Mind if you Said That ....
Hi, I'm new here
Hello, @rigid nymph. How may I assist you?
@celest shadow how can i make friends in this server?
You are currently in the wrong channel, @rigid nymph. Please be advised that this channel is reserved for PUBG Mobile support only. Please move to #chat, #622098914660712472 or #pubg-mobile for conversations.
PFFFTT
Bit of a random question but ... how do I tell if someone has an outfit before I gift it to them ? Or can you not ? Please tag me. Thank you
When Pubg Support will Start Work in side the game ? Please Don't tell it is Work .. I Will Lose my Mind if you Said That ....
@formal locust you cannot, just sinply ask them
@spring void
What is cs?
@terse rain what is not working?
You can contact the customer service via the game settings, @ocean mirage. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
@ocean mirage good to know, please use #chat or #622098914660712472 to chat
Please do not use any other language aside from English in this channel, @ocean mirage. Refer to #613267301243944960 for language channels.
Hello, @formal locust.
Unfortunately, there isn't way or option on your end to check whether a player has that specific outfit you want to gift. However, you could ask them if they have the outfit, that seems to be the only option.
#Pro Plays🇵🇰🇵🇰 Are You Mods Or Admins ...
@terse rain i am a contributor, take a look at #613267301243944960 to know more about that
I dont need to look about that .. i need admins look about the game that full of hacker
Hello, @terse rain!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
and they play apex .... then should get out of pubg
Hello, @terse rain. Unfortunately, we do not deal with hackers or cheaters here. Please refer to the message above ^
i talk to admins and mods not to you to @celest shadow
Hello!
Please be advised that, as we have repeated several times before, we are only moderating and managing this Discord server. We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service. Hence, discussing and complaining about account suspensions in the support channels will not help your situation in the slightest. You are only wasting our, as well as your own, time.
All the information on the matter can be found in FAQ 2.9 in #481198147478224896. There is no need at all to continue such discussions here, considering the fact all your questions and concerns are covered in this very subpoint. If the customer service cannot assist you, or if they do not reply, do not expect us to be able to do anything.
Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. Consider yourselves warned. @terse rain
We are in no way affiliated with Tencent Games, PUBG Mobile, or their customer service .... then why your channel call pubg Mobile
are your what are you send it or just copy it
The server is affiliated with tencent but the staff is not @terse rain
@zinc relic | Today at 9:06 PM
How are you meant to achieve terminator in team death match
Hello there, from my understanding - in order to complete the "T-800" or Terminator achievement, you need to win the match with a difference of 1 point between your team and the enemy team. (40-39).
Then how the stuff work and how he take money Or you talk for free
Hello, @terse rain. We are volunteers who are willing to assist others who needs help, we do not expect any payment at all. We only deal with Discord related issues as well as providing basic assistance regarding the game. Please refer to the #613267301243944960.
We have a channel for game related discussions, @terse rain. That would be #pubg-mobile.
@terse rain you have been answered, there is no need for further commnets feel free to do it in #chat or #622098914660712472
Hello, @night cloak!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
You seem to be the first to report about it here, @night cloak.
@night cloak maybe a bug, because it doesnt makes sense beinga feature
Can anyone tell me where I can send a link to (YouTube video) with proof of people using cheats in crew challenge today
Hello, @lilac elm!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Argh I done that, the in game customer service is useless, gives you no option of where to send a link
Unfortunately, we do not deal with hackers or cheaters here, @lilac elm. The only options are what I have mentioned above, there is no other way.
@lilac elm upload it on youtube or somewhere and send link to CS
😂 someone sent me this
I want to report a hacker. (Already reported ingame) anywhere else that i can report him? He is in Conqueror now Asia Squad TPP.
NīiīNījī4
@unkempt arrow you can report him ingame only, dont worry he will eventually be banned
why??????
I fedup with my account 😔
@lusty ravine what is the issue?
My account linked with fb and twitter and my twitter account totally hacked and 1 week trying to revok with support team but always no .. I dont know why really .. I have all approve that this is my account I have all receipt they can check Ip they can check the country .. even the hacker is playing daily with my account and I cant do anything to him .. I really spend much money and time on that and all gone because the game policy and the auto support team on the game
The admins here try to help I appreciate that but in game cant do anything
You can login with facebook right? Login and ask CS to revoke access to your teitter once it is done the hacker will not be able to login @lusty ravine
Because you can't they don't allow any revoke account
This is the answer always from there side
Hope they will @lusty ravine
Is this play legal when they are allied
@storm flume I have a question
@strange citrus cross teaming isnt allowed please report them ingame
@lilac crypt feel free to ask
Hello, @strange citrus!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Why was pubgm pmco fall split full of cheaters and hackers?
If you face any hackers report them ingane or if it is esports then PUBGMOBILE_ESPORTS@gmail.com
And then what? There was alot of cheaters from ppl using tables to teaming up to using cheats
If you reprt them at the email, management will take care of it @lilac crypt
Well let's hope so tho I rly lost hope after I saw cheaters in pmco
I mean the developers have to keep the game safe and fair not us players telling them who is cheating and who's not they should know and ban them as soon as they break the rules of the game
@bold siren what is this?
@grim drift ?
We are unable to provide assistance if you do not ask a question or state a problem, @grim drift. Remember to read through #481198147478224896 before asking questions in the support channels.
@spring void i get banned for 10 years how Can i get back my account
Well you got ban for a reason can't get it back that's what I know @small nova
Yes i used hack @lilac crypt
But incase you have used hacks you cant get ut back
Unfortunately, we do not deal with account suspensions or banned account here, @small nova. Kindly click the File Claim button in the bottom-right dialog box you receive upon entering the game.
Please refer to FAQ 2.9 in the #481198147478224896 channel.
@spring void PUBG lets thé Real hackers with no bann @celest shadow so we have to play with hack
@small nova that isnt an excuse, all hackers are banned eventually and you have seen the effectiveness of the system
@small nova well he got a point there but still
@spring voidyou said all but you can't even know who used hack
Hackers are use servers and PUBG have no Idea how to fight them
We are unable to provide assistance if you do not ask a question or state a problem, @small nova. Remember to read through #481198147478224896 before asking questions in the support channels.
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
I want to get back my account
@small nova you were using hacks and you were banned, i beleive there is no more evidence you need that hackers arent banned right?
File a claim if you want we cant help
@spring voidsupport doesn't reply
They will not since you have admitted your crime
Hackers still free not like us Real players got ban
Please leave, you have received your amswer and can continue in #chat if you want @small nova
@small nova didnt you say that you used hacks? That justifies your ban
@spring void I have a question
Feel free to ask
Thanks for you're unfair reply🖤
😐
What will happen to the ppl that have been using cheats in the pmco fall split they will get kicked and then replaced by other teams or what will happen
@lilac crypt the teams below will be qualified in place of them
The esports management would have a plan
Nicee that's good to hear I have another question now when will be the next matchs after Qualifications have ended? @spring void
And thank you for answering my questions @spring void :)
Why my friend cant gift Rename Card?
Rename card can’t be gifted @obtuse solstice
I accidentally login on vietnam version now Iam unable to buy UC. I want to transfer my account from Vietnam version to Global version
@onyx hollow not possible
@sudden heron How do I restore my old account?
Hey is any mods here online right now I need someone to check something for me
How may I assist you, @rotund charm?
I need to have someone account check, because I do not want to lost my account or get terminated because am not sure he hacking or not, I just want to be on the safe side. He has being doing some questionable stuff, I think he has wall hack and extra damage on his shot.. I just want to be sure. Can we move it to private chat so I can send u his id number @celest shadow
Hello, @rotund charm!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
@night cloak there is no fixed date as of now that has been released by pubgm.
@daring spindle are you certain about that? I checked online but was unable to find a specific date.
It clearly says at the top of rp levels reward show
my title season 7 conqueror gone 😭 😭 😭 why?
@celest shadow @spring void
@bold siren
Unfortunately, the Season 7 titles and previous titles before Season 7 are time limited. Only the Season 8 and onwards titles are permanent, @lyric vector.
oh ok i have season 8 conqueror title. so need to be scare about it? @celest shadow
Yes, @lyric vector. It is permanent from now on.
thank you @celest shadow

@lyric vector Please use #media for sharing images if you do not require any assistance 😃
@light trout ok that was just prove that i am conqueror 😂 😘
@lilac cryptplease contact Eirene#0028 for information about that, no need to thank :)
@steel stag the issue about notch devices was forwarded to devs and will soon be fixed
I bought some UC’s on Friday, and I still haven’t get them
@vocal haven ingame or midasbuy.com?
Ingame
@vocal haven weird, was the money deducted from your account?
Yes
@vocal haven Take a screenshot of your purchase receipt and send it to customer support in game. If they don't help within 72 hours, you may ask your voice assistant, either Google Assistant or Siri to get a refund.
I did since Saturday
You sent screenshot on Saturday?
Yes
If you don't get a reply from support within next 24 hours, you should get refund from Siri or Google Assistant, @vocal haven.
Apple told me since its an third party app I can only get the redound from PUBG
@vocal haven
Your refund will back in Next 7 days.
Ok, thank you all of you for your help
hello?
Waiting for my title :3
i have a question
How can I solve the rendering problem?
@night cloak what are the specifications of your device?
I'm an emulator player
@craggy orbit shouldn't take too ling, however if you donot require help please move to #pubg-mobile thanks 😀
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.
Then you can ask for help in #emulator-support
where?
@night cloak read message from @storm flume
Welcome to the Crew Challenge in Europe server
How can we win and those cheaters are playing against us ??!!!
Hello, @brave crypt!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Alternatively you can report complains about esports at PUBGMOBILE_ESPORTS@tencentgames.com
We are reporting every day about the cheaters, but we see only that their number increases and every day and every round are present and we can not play well, and these cheaters tell us that they are buying hacker from the company and the developers themselves so they are not banned, and even more than that we have faced a lot Of the cheats in the PMCO qualifiers, now tell us how we can qualify for the finals.
Do not tell me to report them, because we inform them, but without interest, I hope that you try yourself and enter the game with me and I will show you how to play in the European server, people flying in the sky and kill from behind the walls and know the places, I am a professional player and I was in the Berlin Finals before Two months with my team Kurd Squad and my name is KS NARUTO and you can search for my name in the schedule of games and see me, I am very upset about the state of the game and the presence of many and many cheaters and hackers that we face daily and in all tournaments and classic games
I know a player that plays the game iOS and refunded $100 but didn’t get banned, wHy is tho?
@night cloak Due to several cases of refund fraud, the Apple Store changed their policy on how they will act on refund requests. They won't be issued a ban, until Apple decide to make a chargeback from the developers.
they doing nothing about hackers just look at the top rankings in solo Europe all the top 100 are full magic bullets hackers and they still there on top
@frank charm welcome to the leaderboards buddy
@frank charm They really won't be able to do anything until you make the report.
@night cloak tencent just adding outfits...and cant make a better anticheat system
The biggest problem is that in the Europe server where we play even the PMCO qualifiers have a hack
oh i am reporting them almost daily but guess what? nothing happens and i meet them again anf again flying and shooting
All top 20 in Europe PMCO qualification using hack
@obtuse solstice Well, the engineers are different for both outfits and security. If the security team can't find a solution, it's not a fault of the outfit team.
for god sake does not need a rocket scientist to discover tha a KD of 115 is not legit
Hackers soon overtake legit players soon
Hi any one know in Club open (group stage ) how many Teams?
@pseudo geode 32 teams.
@night cloak but outfit makes no sense , its just the look...bruh
@obtuse solstice It's the profit, since you're not paying 30$ to get the game.
Why not 100?
@hupe
@pseudo geode That's how it was designed.
@frank charm there aree legit players w high kd at conqueror but guess what?tencent thinks hes hacker and ban , but cant ban the hacker
Alright, discussion of hackers/cheaters goes to #pubg-mobile.
@night cloak and can u tell me why this game is going into a pay2getgoodanything?
Why do you think it's going for pay2win?
But it was top 100 no one till us thy will taking just 32
@night cloak and dont even talk about the "lucky" spin
@pseudo geode The rulebook says otherwise.
@night cloak even if they require a lot if money for outfits , they cant ask money for skills so pubgm will never me pay2win
Be*
@obtuse solstice Yeah, PUBG Mobile won't be Pay2Win. It's just the cosmetics, which you don't actually need.
@night cloak ik but when u see a damn good outfit its the feeling , that u need it...GoodJob tencent!:D
@obtuse solstice You gotta support the developers as well, that's where outfit comes in. I know they are slightly pricey but the making of the game wasn't easy either.
@night cloak true!and dont even talk about the $2M tournament('s)
Alright, we can discuss about it in #pubg-mobile. It's getting off topic.
It seems like I'm not the only one who's complaining about hackers in the pmco
@limpid socket thanks!
Thanks @night cloak
No worries!
@lilac crypt If you encounter cheaters during PMCO, take as much evidence as you can (screenshots/screen recordings) and send them along your report to the esports management team's email: PUBGMOBILE_ESPORTS@tencentgames.com
Already done @glossy sable
Hello, @fierce meadow!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
@fierce meadow Read the bot and also leave the match immediately - as it will considered as teaming up with cheaters and you might get locked out of your account.
@night cloak when do they decide if ever
What do you mean?
When do they do the chargeback, it’s been a week or so for them
@night cloak How we can change linked Google play account for login?
@night cloak It's up to Apple.
Ah gotcha
@hybrid sparrow Unfortunately, if your account has already been linked to any social media account (Facebook / Twitter / WeChat / VK / etc), it cannot be deleted or unlinked. Please note that this action is not reversible. One account can link with two social media accounts. Go to the [Setting] -> [Basic] to see if you still have space for linking. Please make sure the social media account you want to link with has never linked with other game account.
@night cloak Thank You
No worries!
Thanks machete
Where can i suggest things?
Customer service in-game, @blissful leaf.
👍 thank you
@bold siren sorry for bothering you again but after i wrote my suggestion it shows me to choose an article should i choose any of them or to leave my conversation without choosing any article
@ivory raven Can you translate in English?
Hello, @ivory raven
Kindly report it to facebook or to ingame customer support.
@ivory raven Thanks for the info.
still haven't received the title, there must be a specific time limit for it i guess
Hi guys,
I recently found a new nickname for myself. But unfortunately it was already taken. I searched for the nickname and found out that it was taken by player who has never played a match (i. e. zero activity). So I'm curious, is it possible to free that nickname?
Pubg mobile I Got A Problem I dont kill enemy with 40 hits(i got m416) i say him dont move and i hit him everytime but he dont die. This was in tdm room
Did i found a new glitch or bug
@inner kestrel its impossible to free that nickname as it depends on the owner of the account.
@night cloak might be a problem in your ping, this has happened to me aswell.
Ok but me showing 70 ms but game laged
Considering that he has never played anything doesn't change anything?
sometimes there are lag spikes, don't worry just keep on grinding! @night cloak
Ok thanks for help @craggy orbit
It cannot be free until that person decides to change their name to something else, @inner kestrel.
@inner kestrel nope, problem is that he made the account with the same name.
@night cloak no problem, anytime.
OK, thanks for quick reply both @craggy orbit and @grizzled lark.
anytime
))
i would recommend you to chat in #pubg-mobile , @night cloak
Do you have any queries regarding the royal pass, @night cloak?
Yes how did my friend get bonus rp points when he dont opening crates dont buying tiers
missions.
I have maked all misions and he was 20 tiers higther then i
They must have the ticket, @night cloak.
@night cloak maybe he bought ez pass, or he has the elite royale pass aswell.
He dont buy that i ez i asked him
The EZ liscense allows you to do the next week's missions @night cloak
@night cloak if he got the rp 3 season in a row, his license will upgrade itself
I donk now that thanks
I got rp 2 season then wil i get the nekts season the ez license
Yes, you will, @night cloak.
How many weeks mision did u get with ez
If you buy RP for 3 continues season, you will get the ez pass for free at the 3rd purchase.
the next week's mission, like ur at week 1you'll also get the week 2 missions
This is soo good now i know how he get so higth tiers
Thanks for help @craggy orbit @grizzled lark
you can either purchase the license, or just buy the rp and wait 3 seasons in a row.
I will wait
@night cloak anytime, any more queries?
No thank you
@craggy orbit

It was an old feature that was available during halloween, @quiet oxide. There used to be candies present in the spawn island and you have to hit players with that.
Cannot guarantee anything about that feature available in the future.
can we expect that for that halloween?
He just said, not guaranteed.
Hello any Arabic support
ok
Hi I have a video for a cheater
I have uploaded to YouTube and I want a link to be reported
What is this stuff
popularity points.
Hello, @red valve!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
when will there be a normal anti cheat ???
@glossy sable
That there would be no cheaters in every match . So that he could block cheaters once and for all
Playing on the computer, I meet cheaters in every match, it’s not possible already
Oh, Emulator player.
Help. How do I repair the game?
@restive forge You have to log out from the settings page, on the log in page you'll see the Repair Client button.
@crimson kite The anti-cheat system is getting better every update.
However, if you encounter cheaters, just report them as usual.
@red valve Unfortunately, as Discord staff members, we can't help you here about bans. If you feel the ban was unfair, feel free to file a claim using the yellow button.
Thanks @glossy sable

It is still not awarding the RP mission. This is the 4th arcade missing to complete the daily 2 missions. I completed 3 yesterday and only 1 counted. I completed another arcade match and it is still not awarding me the mission.
Anyone else having the same issue of RP missions not counting???
Hello?
@gaunt orbit War doesn't count for RP.
@gaunt orbit You can play Quick match or minizone for arcade mission, War wont work ^_^
Hello, @gaunt orbit
Regarding your requery,
Royale pass missions do not count on TDM and War mode matches.
👊
She was with some problems in pupg. Can anyone help me in Pubg
I took the BSB Band Alliance in his assistant😰
- months
@scenic pumice hay
@sweet locust Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
Hi
Hello, how may we assist you, @hexed jasper?
I have a hacker id but i couldn't take a good video coz the game ended
Hello, @hexed jasper!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
I was so angry
The whole squad were jumping very hi with aimbot
@blazing saddle i reported them but um afraid thats not enough
It will be enough, @hexed jasper.
Vip i think
There is no such thing. Just marketing traps of cheat distributors.
Will u take a look at the video ?
Report it to the ingame customer support, @hexed jasper.
You can contact the customer service via the game settings, @hexed jasper. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
@night cloak yeah but why i came here ?
@hexed jasper Your question has been answered. Feel free to ask if you have a different question.
Pubg logic,Skins:YES YES YES YES
New Anticheat: NO NO NO NO NO
Anti cheat is not a machine, it's a term like Dyno filters. Once someone found having a new exploit, they will be investigated and the exploits will be filtered to the game. So everytime the game detects it, the game can flag the account. And to get developers to do it, you need to report those players. You can't really blame the cops if you didn't report a crime.
@night cloak but i did and remember my name i will come here after a monthe and i will show u the id of this hacker if he will be banned or not both ways will get a good result either a ban or a good info that the report in game is not enough to fight cheaters
@hexed jasper Well, you cannot just randomly report people and expect a ban. But once they are investigated and found guilty, they'll issued a ban.
@night cloak sorry after all this talking u couldn't get that his squad were using the super jump ??????still u think um just doing random ???????
Why to bother of being banned from this server for terms violation ?
I need manger on pubg not in this server who can help me?
Fouck pubg and fouck cheaters
This is speed run
Fouck pubg
Fouck you pubg this game is bad
@whole sage @scenic pumice @blazing saddle Thanks. I am not sure why since it only tells people to play 'arcade' matches. I think PUBG needs to make these missions a little more specific if the missions are being very specific ;)
Thanks again.
I need manger on pubg not in this server who can help me?
@night cloak I think more software engineers to develop a more automated anitcheat system and less clothing designers making clothes would help. FB has a great system for detecting anomalies. Although not a game the principles behind thier system are the same. Similarly antivirus can detect anomalies without human intervention.
It would really help PUBG to develop such automated systems rather than relying on people to make the verification. With the number of cheaters in the game it is better to automatically ban a large amount of cheaters and manually review possible innocents caught in the automated system ;)
I report cheaters/hackers when they are encountered but they are not banned and my score is still negatively impacted.
Another thought. If PUBG fixes the scoring then folks would not be so concerned about losing to cheaters.
Good luck
👌🏻👍🏻
Question, if I’m haven’t downloaded the resource pack for the skins and I encountered a player in a match that are using the skins from the resource pack, what will happen? Will he be shown as just being naked? Will he be shown as wearing some default skins? Or something else? @night cloak
Just want a confirmation since I can’t really test, I’m on iOS
@night coral The resource pack is for Android only.
And if you're on an Android, yeah, you'll see them naked - running around hehe.
Hello, @thick crystal!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
For discussion, move to #pubg-mobile please.
Alright thanks! @night cloak
No worries!
When is the new premium crate coming out?
@rotund marlin There should be a timer on the crate itself.
My friend was banned 2 months ago and he is the leader of the crew how can I transfer the leadership to me?
Ok
@rotund marlin that outfit cost 20 puzzle pieces thing on character workshop lol
Wonder why it's on a crate for global now 
Hello .... Please I want a developer is competent but swallowed Lynn Ako Laaib hacker attendance of the first person Middle East server And all Kim Jai whipping and activators and to Hack and Adi filming how activated Hacker I want, but the developer of Adzla video vinegar deal with them Lynn Jay Truh blobs combination of and see them reply
@night cloak
how the hell am I supposed to play and grind. when pubgm after every update spikes up the ping smh
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Hello everybody .. someone help me please
I called the customer service but Dahr lost the automatic response... @storm flume
@jaunty bay Aloha! How can I help you?
@night cloak It's always better to report them while in game.
@night cloak there is a mistake made by banning my friend’s account , i swear to god he doesn’t use any hacks or cheats .. he is a clean player and has paid over 10,000$ on his account , he is professional , has gameplay videos and recently he was planning on starting youtube channel , but surely there was a mistake made by the system , cuz noob players always report pro players in our comunity , i wish you could help me
@jaunty bay Your friend can tap on file claim, if they get a reply within 3 days with a positive message, there's a chance they can get the ban lifted and will receive a high number of UC as compensation. But if they don't get reply within 3 days, it simply means their account was investigated and found the ban was valid.
The account was banned for 2 months , we were trying to file claim and contact everyone about it , but no answer bro , i can show you the clips of his gameplay , i swear he never used any cheating methods , his account is very expensive ,, i don’t think anyone would ever put account like this in danger of ban
I can approve to you by clips and gameplays from season 3 to season 6 .... he is very pro player .. clan leader and planned to start a youtube channel .. feel with our comunity please and help us .. i’m sure the ban was mistake , so much reports was given by noobs who play like snakes
@night cloak waiting for your reply ...
Is this even possible?
@night cloakYou know that the Middle East server and the presence of the first person you are a few Aaiben few and Ako percentage of hackers The number of points is high and Dandamand whipped and from Citizen
@jaunty bay Unfortunately, clips of regular gameplay won't be considered as proof - unless they live-stream 24/7. But you mentioned they were banned for two months. 2 months ban is actually a warning for an upcoming major ban. Can you send a screenshot of the ban message so I can give you an idea of what could go wrong? Sometimes we make mistakes unknowingly.
@wicked elm Not aware how they sent 3 points. Could be a visual bug.
oof
@gaunt orbit i agree. Some things in the game are not specific at all. I also agree with your next msg as well.
@night cloak I am actually having hard time understanding you. May I know what is your native language?
Arabic @night cloak
@night cloak bro the ban is for 10 years for violating regulations .. but the account recieved the ban 2 months ago , i mean 2 months we were trying to contact you .. i have every prove you need , his KDR is regular .. from season 2 until 6 his kdr is 5 - 6 ... i mean he is professional and the ban was mistake by the system
@night cloak I'd suggest you to go to #613267301243944960, find the MENA server and ask there - they can guide you better.
@jaunty bay Sorry, but the customer support in game is the only solution since they are security team. If they don't reply, we can't do anything about it.
Ok
@night cloakJust I have the last thing to say .... We are reporting on hacker from Season 7 and I have filmed how to use hacker and Alaan did not Tbendo
Regarding the premium currency (UC) is it possible to gift players UC through Midasbuy? If it is possible then I may perhaps conduct a giveaway of my own. If it is true or isn’t, I’d like to know at least. Thx
@night cloak some can’t be used, I believe some were removed over time or there are ways to bypass and add them. Such those question mark characters with a diamond you see. But yeah some aren’t allowed, such as Zalgo
I have a report
There is somebody, killing me with grenade, whatever I report, I still meet this guys.
This is his name (Already Report him)
I recording first pubg mobile, video in my youtube channel, and already captured him.
Thank you for support ahead, Pubg!
Why is it that all of a sudden my game crashes to my home screen never had problems before. What can I try?
@vale slate when your teammates kill you with nade, you'll got an option to reduce his merit or not after you die & reporting him also work but just reduced his merit
Possible to go there?
Regarding the premium currency (UC) is it possible to gift players UC through Midasbuy? If it is possible then I may perhaps conduct a giveaway of my own. If it is true or isn’t, I’d like to know at least. Thx
@night cloak yes i killed him so thought how he got there lol
@mossy magnet Count me in the giveaway if u are to host 👀 😂
@mossy magnet It is possible and good luck on your giveaway.
Ah good to now
@sage island lol since bots can't parachute they spawn randomly on the map
Haha
Anyone know why I would be completing missions but not getting credited for them??
in what kind of mission in specific?
RP. In specific I've landed on the school 5 times now and it still reads o ly 2/3
you must land on top of the school building
Yes I have done that
@frosty stirrup It happens sometimes, just restart the game and play again, it should be fine.
We are unable to provide assistance if you do not ask a question or state a problem, @tawny orchid. Remember to read through #481198147478224896 before asking questions in the support channels.
@tawny orchid yeah?
Hello Thomt shipped formulas from the official website of the company
I have made purchases but 3 have not been telling me to go to the site and enter but I do not know can you help me
@craggy orbit
@lime juniper
Hi pubg mobile company can you help me
Sorry i wanna report a bug happens in game..
i showing on clip video.. or screenshot pic..
where the enemy's car come so close.. but i dont get any signal on map..
seems like enemy invisible on my map..
its very important for me.. and for other players..
without any red signal of enemy's foot steps or vehicles..
we will never know their exact position..
and it was like a big trap for us..
please help to fix this problem, for comfortable gaming..
thank you
Plz fixed bug my Acc .
ID: 5230278304
Device: iPhone 8plus
Hello, @pale ginkgo!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
@pale ginkgo sorry my guy, but in pubg pc, they give you no marks of footsteps and gunshots, you have to hear em thru your headphones, also i can see the marks on the map.
I have a question... is it possible to migrate an account linked to Game Center to another Facebook account? A friend of mine has a new Facebook page but I think his game is linked to another, I am asking on his behalf as he only speaks Spanish.
Excuse me, i have been trying to get my melee achievement but even though i gwt kills itstill says that i havent got enough kills. Why is this happening, i reallywant to get my achievements
@storm flume bro lot of time reports there no response
@night cloak show the screenshot.
ur at 57 rn
Yeah but i should be at more since i have killed about 15 by melee
For hacking scripts the Developers can place there files in a .Pak File .. Which is only read and third party apps can't modify it.
Bingo
Is it something with the registration of the kills, like do they have to be in solos, duo or squad mode
@craggy orbit plz see the video properly .
When I side vehicles in drive set .
Enemy came from me in vehicle . Don’t show in map enemy vehicle
Hi, I know someone who plays but I want to hack banned this hacker In order to do this I want one dollar for pubg
if this happens everytime, go and report in #555492558428700682 section @pale ginkgo
@craggy orbit ok but how to I report it this bug
Will I get the 120 UC suit if I buy 60 Uc twice or do I have to buy 300 Uc ?
see the pinned message in #555492558428700682
@surreal cosmos you'll have to buy 120 uc.
But there is no option to buy 120 uc directly right you can either buy 60uc or 300 uc
yeah so you'll have to buy 60 twice
Ok thanks
hello i got a banned 3 moth without playing with hacker lol
a team was with me in a match a hacker its not my problem to get banned for why do i get banned for it ?
@night cloak @grizzled lark
Please refer to subpoint 2.9 in #481198147478224896 for further information, @gritty spindle. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
Hello, @fading dome!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
hello
When I enter the site of the company and buy some US send a message and say enter the site and enter the code, but I do not know where to enter
@craggy orbit
Which cite is that?
@tribal peak
Kya temporary Gun ki skin se achievement complete Ho Jaati Hai??
@still notch W?
English? @nova iris
Is there an Arab person I can talk to to solve my problem? @still notch
Does the skin of the temper gun complete the achievement?
Temporary skins don't apply to gun skin achievement from memory. @nova iris
@still notchIs there an Arab person I can talk to to solve my problem?
@still notchok thanks
No problem. Have a great day glad i could help!
@nova iris
😞
I'm not so sure. Are you talking about midas buy? @tribal peak
Can I send a picture @still notch
Sure a SS would be very much appreciated.
do you buy uc from the store?
@craggy orbit Yes
@fierce coral whats your query?
None, I was just answering your question
From a company site @craggy orbit
To receive the service using the payment code follow these steps:
1.Open the mobile payment window again and click on Help & Support.
2.Enter the payment code that was sent to you in the reply SMS and click OK (Pay attention to the upper and lower case letters).
3.Now you should see the confirmation that the transaction is successful and will receive the service soon.
Where can I find an assistant and support can you send a site in a special place?
@still notch
Also i'm not sure if that is a company cite though. I have no idea what it is.
@which company site, be aware that ur not getting scammed
I looked up the cite on my pc.
Where can I find an assistant and support can you send a site in a special place? @craggy orbit
@tribal peak first tell us the problem, if its a small problem we'll help you, but if its a huge issue then you'll have to contact the customer support
Let me show you my problem @still notch
I have been using this site for over two months, but I have seen this problem yesterday @still notch
Tell me to enter the site and enter this code, but I do not see him anywhere use code
@craggy orbit
I'm looking at cite right now. @tribal peak
I m waiting for you
This is what i saw.
Where can i find a site which is in a picture
They got me rotten, they baned me again and I don't do anything wrong.
The link in the first screenshot you sent me. @tribal peak
I got bored to be banned all the time and create another account
Next step after that according too cite.
Can you go to the place in the photo?
How do
What a support.
Go to the cite which is in the photo. @tribal peak
yoyayay
You could draw a circle around where you mean @still notch
How may I help you, @wild coral?
@grizzled lark I've just been banned again, it's been two times that I'm banned for something I didn't do.
All account suspensions are justified, @wild coral. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. If you think your account has been suspended unfairly or you want to explainations about it, use the File Claim option in the ban notice and contact the customer support. Read the #481198147478224896 2.9 for more details about banned accounts and #481198147478224896 6.1 to contact the customer support.
Send in special
I'm not staff can't send links.
hello
Vaya mierda de soporte.
Accept the freind @still notch
how can i report a hacker i have proof on him , video proof and i got the id
I will send you link in dms. @tribal peak
Ok @still notch
You've got dm's disabled. @tribal peak
@still notch can i get help after him .
I entered a link but I cannot enter a code sent to me
You can rn. Wait brb.
k
How may I help you, @hazy bloom?
For a link is not the same as explaining the location
FAQ 5.1 - How can I report cheaters?
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:
- Username of the player you wish to report.
- Evidence in the form of screenshot(s) and/or video(s).
@hazy bloom
what's happening mel
@celest shadow i caught a hacker and i got video proof for him hacking he got speed and high jump .
@grizzled lark But what you say, I've never done anything wrong, an hour ago I played 4 vs 4 and everyone was killing me on my computer and it's always the same thing i spend money on that account and they tell me to occupy some file or VPN come now.
Hello, @hazy bloom!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
😣 😖 Is there a solution or what?
@still notch
The link is the one for the code.
@celest shadow i appreciate it .
Unfortunately, we do not deal with hackers or cheaters here. Please use the in-game report system to report any hackers you may have encountered.
@hazy bloom
Where is the link where I sent it @still notch
@night cloak Thank you, but before he kill me, he killed other first and I try to kill him and retrive the other guy, but I he moved out, so I accidently killed the others instead.
@night cloak Could you help me with something?
How many teams will play group stages in PMCO?
s.fortumo._ _ _ Put com in the blanks then hit search in google. @tribal peak
Q: Within PMCO Fall Split, how many teams will advance from Qualifiers to Group Stages? Is the Top 100 leaderboard valid?
A- As instructed in the ingame mail that out of the 24 matches to be played in qualifiers, only Top 8 of your best matches will be selected to move onto the next stages of Quailifers to Group Stages. And as instructed in the rulebook, only 32 teams with the best Top 8 matches can advance from the Quailifers to the Group Stages. And as instructed in the rulebook (again) only best Top 24 teams can advance from Group Stages then to Regional Semi Finals.
@night cloak
@still notch
Wrong one put s in front. like this s.fortumo.
There you go.
There is no Arabic language
@celest shadow hey, the bot told me to report him from the game and the report will take too long to work and he might kill a lot of people and make people delete the game .. and they didnt say anything about my video proof ....
Reporting just speeds up the process and helps the Developers to make the game a hacker free one
You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week, @hazy bloom.
@celest shadow ok .
I searched a lot on the site but I can not find a place where I put code
@still notch
@celest shadow can you help me
Hello, @wicked yarrow.
You can download the Emulator version of PUBG Mobile here:
Thank you
GAME needs Update,To much Frame Rate..Even Though using Smooth,Low Game Gets Lag when While Firing,And Too High recoil,
@celest shadow can you help me
Go to same plave where you bought uc or the currency. @tribal peak
Soo many hackers in the new update, please do something..
I gtg to work so won't be able to help you. Ask piston he should be able to help you show him your problem first and explain. @tribal peak
Hello, @tribal peak. Unfortunately, I am unable to provide you assistance other than support related to the game or server related support. Please remember that this channel is reserved for PUBG Mobile Support only.
Any news about canted sight & companion?
However, instead of buying UC from websites - you can try buying UC directly in-game as it is more safe and secure. You could use payment methods such as your credit card/debit card, PayPal (if your country supports it) or paying via your mobile carrier SIMCard, @tribal peak.
There are no official news regarding those features yet, @raven wadi.
Please do not use any other language aside from English in this channel, @wild coral. Refer to #613267301243944960 for language channels.
We cannot do anything about banned accounts here, @wild coral. Kindly use the file claim option and justify yourself to the customer support.
If I purchase Royale pass upgrade on my android phone that is signed in using Facebook, will it also be on my iPad signed in with the same Facebook account?
I ship from an official company website @celest shadow
Yes it will, @slender trout.
Thanks a lot!
Cheers 
Website company itself does not know how to solve a problem in their damn site
Please read the message I have said above, @tribal peak. We do not deal with such websites/transactions here as we have little information regarding it.
Where do I find people related to this site @celest shadow
You will need to contact their support on the website, @tribal peak.
I am really sorry, @tribal peak. I am unable to provide you any further assistance regarding the website itself. As we are not affiliated with the website, we cannot help you any further. In case of any future purchases you would want to perform, please buy UC directly in-game or trusted websites such as (https://www.midasbuy.com).
Thank you for your suggestion. It has been forwarded to the team @gloomy tapir.
@celest shadow
My friend I shipped from this site
When I complete the purchase it tells me to enter this website and enter the code
Get down
I do not understand you
@tribal peak why are you coming here for another company's problem? shouldnt you contact them instead of here?
It s the pubg website where I go other than this place
@haughty cypress
dude. fortumo is a IT service company, its not pubgm site
There is no technical support place on the site can I ask people in general if someone knows to solve a problem
@haughty cypress
go ahead and try
Please refer to this channel's pinned messages for further information, @wanton ridge:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
Hello
Problem description
- Question: 1. Too many plug-ins to reduce the sense of gaming experience. 2. The AK will appear in a single condition. 3. The game can't switch between 1, 3 people, not scientific.
Player details: 5910017250
- Player ID: Rodriguez Tony
- Region: Asia
- Equipment: iPhone 6sp
Hello, @midnight bridge!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
ok
Excuse me but I received a notification about new twitch Prime and pubg mobile collaboration and now it's gone is there anything wrong with it?
@brazen dagger Amazon prime*
Best of the best
Yeah @night cloak
Pubg Mobile can fix hacker issues in 2 ways :
1 launch windows based exe program that will login accounts as emulator but will be faster then them and have more control over its data.
2 Implement matchmaking rules as in Cs:Go such as players with royal pass or 3000+ achievement points are matched with one another. This way when a hacker gets banned he/she will not just make another account and start messing everyone up.
2nd option is better and easy in my opinion and also PubgM needs to take action because hackers are coming in mobile servers by two methods root and bypass.
@brazen dagger what notification!? Do you have snap?
They are not hackers they are stupid ppl with alot of money to spend they don't even know how hold there phone properly
Nice, regional exclusive?
The translation for the Arabic is as follows
"if you have Amazon prime account you can get an amazing skin as in the picture"
@storm willow no it's not
Can you DM the ltwitter link to me ?
Hello, @fading dome!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
@brazen dagger starts on sep 20 so we gotta wait
@storm willow well if that's true this is going to be awesome
We are unable to provide assistance if you do not ask a question or state a problem, @brazen dagger. Remember to read through #481198147478224896 before asking questions in the support channels.
Please remember that this channel is reserved for PUBG Mobile Support only, @brazen dagger. You can share your images in #media.
Ohh sorry 😅😅
can report cheaters here?
I need .ipa file of PUBGM CHINESE
Hello, @hybrid owl!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
We provide support only for the global English version of PUBG MOBILE here.
It will be notified whenever it's available, we don't have any informations about it yet.
What does this mean
@willow cloud beta now closed
@keen nexus yeeh
Hey i would like to report that there are lots of hacker in games right now !
More over in crew challenge and TDM TOO. I just don't know how and when can we play fair!
Hello, @left herald!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
What is the procedure that dealing with the player being reported?
I was playing a game connected to wifi but pink disaster fell and then I opened the cellular data to be able to continue quickly and then threw out of the game and tried to enter my account I saw a 3-month ban I'm happy to see my message thank you
You report them to customer support, they investigate about that player and their gameplays and then they take actions, @serene shadow.
Please refer to this channel's pinned messages for further information, @valid rain:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
i dont think that man
Then there should be other procedures that we aren't aware of.
no thing he still play and f** the other player
every day i give report on cheater in my friend list
but he reach crown1 tier and he play with me and he use full hack with all thing and he still play normaly in last season he reach conqueror tier this sick game is full with cheater and hacker
@serene shadow i agree the game is full of hackers! I encounter with hacker in almost 4-5 matches per day
in arcade in evo in classic every where theres hackers
how we can protect us from this sick player ????
It might take more time than you expect them to be, @serene shadow. Probably there are not just a single reports about hackers everyday, they need their time to investigate on them and then they take actions on them. There is no point of complaining it in here.
the report system is fake and your company didnt do any thing for cheater why ?
@serene shadow
I Have enough kills to get into long shot but it doesn’t show in the same can anyone help me out here?
@cosmic sigil what tier are you?
I am on crown
solo??
No, squad
i was spend more than 1000 dollar on my account and every season you promes us you will make the security of the game better but every seasom The number of hackers is increasing and my level up 73
@serene shadow
Yes, the report system is slow. But, you can report hacker to Customer Support with enough proof. They will investigate the issue and will take necessary steps.🙂
hackers bann nhi hote lekin
@tame kindle ?

Hello, @serene shadow. Reporting hackers/cheaters in-game helps speed up the process for the Developers to make the game free from hackers. You can check on #news or PUBGM's Official Twitter as they release a partial list of banned players every week.
the only thing the developers work on create new skins
🤣🤣🤣
@celest shadow i have enough kills to get into longshot but it doesn’t show it
@serene shadow fact
@cosmic sigil Are you referring to the longshot region title?
Yes
try in solo alpha bro
@cosmic sigil that title doesn't depend on the number of kills but kills with max distance hence the name Longshot i believe.
My friend has done same kills and his is showing
We both play together
Has the bugs been fixed? Because I just returned from retirement 
from season 8 every day i give some cheaters in my friend list report daily i swear but they still play to this day ?
@tame kindle that’s the basic thing and i know that
And if I didn’t know that I wouldn’t have asked ,,,, It shows that i have kills in the right corner but doesn’t reflect in the top 100 list