So what I need to do now ? They close the case
#questions
lusty ravine
grizzled lark
They say to contact your social media customer support if you have problems changing your password, @lusty ravine.
lusty ravine
And I told them many times my social media was full hacked and they cant help me
So pubg also cant safe my account and money right ?
celest shadow
You will need to contact your related social media customer support and attempt to retrieve your social media account, @lusty ravine. You may need to provide evidence to prove that you are the original owner of the said social media account.
lusty ravine
Dear .. twitter they send me many times that they cant find my account at all
lusty ravine
@night cloak no one will help you even the game that u paid time and money on it
night cloak
He stole my Twitter account i want them to ban him @lusty ravine please help
lusty ravine
Same issue .. and i try to find solutions 5 days ago and only they close the case
bold siren
This might help, @night cloak:
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
Note that we cannot do anything about it.
prime zenith
Hello, can I use vpn to play pubgm because it's banned in our country? 😭
wise yew
Hello My name is Abdulla my Account in the game has been banned without warning and without cause and Ihave not violated the terms and conditions of the game and I hope that my Account will be returned and removed from it. this is my account
ID: 5156943201
bold siren
VPN is strongly not recommended, @prime zenith. You shouldn't play if it's banned in your country.
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @wise yew. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
prime zenith
@bold siren
But I love pubg so much, and I spent a lot of time and money, I can't give up all of that😭
Isn't there anyway to play it?
bold siren
I wouldn’t recommend you to playing the game.
celest shadow
There is one prominent solution in order for you to be able to play the game again, @prime zenith: that is you move to a country/state where PUBG Mobile is not banned.
prime zenith
@celest shadow @bold siren
Ok. Thank you.😭
celest shadow
You are welcome, @prime zenith. Have a lovely day ahead and we apologise that you are unable to experience the game no longer.
drifting charm
Where do i put hacker's screenshot?
storm flumeBOT
You can contact the customer service via the game settings, @drifting charm. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
drifting charm
This PUBG GOD is a hacker
I reported but never gets banned
prime zenith
It's not your fault I'll try to move to another country in these upcoming months.
And have a great day you all and thanks for this amazing game @celest shadow
celest shadow
@prime zenith, cheers! 
storm flumeBOT
Hello, @drifting charm!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
dusky nacelle
Hi, is there is any way to cancel the connection between my facebook account and the game ??
My facebook account got hacked and there is someone get in my game account using it .. i can brove that i am the real owner if someone could help me .
craggy orbit
@dusky nacelle contact the support team
dusky nacelle
@craggy orbit i tryed but no human answer ..
mossy magnet
@dusky nacelle you cannot unbind accounts. once you link that account to whatever media you use well then that’s what it’s connected to forever
craggy orbit
i don't think you'll be able to get your account then.
dusky nacelle
@craggy orbithuh i spent like 2500$ on it i dont think that the company will just ignore me ..
bold siren
craggy orbit
^
wise yew
my Account in the game has been banned without warning and without cause and Ihave not violated the terms and conditions of the game and I hope that my Account will be returned and removed from it. this is my account ID: 5156943201
lusty ravine
@dusky nacelle they will ignore you
dusky nacelle
Amazing.
lusty ravine
@dusky nacelle same happen to me
wise yew
Still alote of hackers enjoys hacking with get bannd from PUBGMOBILE and they know about them
craggy orbit
it takes sometime guys, they'll read you message asap.
wise yew
I got banned without any reasons
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @wise yew. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
dusky nacelle
@bold sirenmy account is connected with my Gmail as well so it might get banned if 2 people log in from different places?
wise yew
and no respons from them
blazing saddle
@wise yew Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
Yes, account sharing goes against the ToS of the game. If the game detects different login locations, it will suspend your account, @dusky nacelle.
wise yew
@blazing saddle no issue for me, tell me how alot of hackers enjoying without getting bannd ?
dusky nacelle
@blazing saddlebut i am her to avoid that and they tell me that i am ignored here ???
craggy orbit
@dusky nacelle multi usage of account results in ban.
quaint dune
Hi any admin here please ?
craggy orbit
@quaint dune here to help, no admins
dusky nacelle
@blazing saddleas i sayed before my facebook account got hacked and that person log in my game account .. i am trying to avoid the bann and talked to you... @craggy orbit
quaint dune
@craggy orbit Hello Soldier,
Thank you for contacting us.
We apologize for the inconvenience caused.
In regards to your account hack, we have shared all this information with our concern team.
They are currently working on the problem and they will try to solve it as soon as possible.
Meanwhile, we appreciate your understanding in the matter.
If you have any other issues or your problem persists, do not hesitate to contact us and we will assist you further.
Best regards,
Alex K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Service
blazing saddle
Kindly check your DMs, @dusky nacelle.
dusky nacelle
@blazing saddlesure thanks
lusty ravine
What is the dms means
blazing saddle
Hello, how may I help you, @quaint dune?
wise yew
I tryed alot of time sending emails to them no response from them
craggy orbit
i cannot send the links here to thread, sorry.
quaint dune
How long the problem will be solved because I can not answer them says Customer Service Center will solve your problem as soon as
blazing saddle
Please do not bring the same issue here again and again, @wise yew.
quaint dune
@blazing saddle
wise yew
this is how you contact with clean customers
blazing saddle
It takes 1-2 weeks for them to respond. Kindly be patient, @quaint dune.
wise yew
@toroid they ignoreing us but they didn't banned some hackers
woven atlas
Hackers do get banned but it just takes some time
mystic acorn
So I need some help about rp missions, I have competed week 2 missions with the advanced thing and I was wondering if I will get the rp crates for completing the week 2 missions but it says week 2 rewards has not yet started!
woven atlas
@mystic acorn week 2 crates will be unlocked only at week 2
quaint dune
@blazing saddle Where will I receive the reply? The conversation has been closed
wise yew
it now takes me 3 weeks to contact them no response
blazing saddle
Users using cheating methods to get unfair advantage in the game are getting banned every week. You can check the partial list of banned players being posted on the official twitter and #news every week, @wise yew.
mystic acorn
@woven atlas Inuit I already done the week 2 missions so how will the crates get triggered ?
blazing saddle
They will contact you soon, @quaint dune.
lusty ravine
@blazing saddle what DMs means
blazing saddle
Direct Messages, @lusty ravine.
quaint dune
@blazing saddle Will the support call me in the game even if the conversation is closed?
woven atlas
@mystic acorn so you have done week 2 missions .....at week 2 you get week 3 missions and so on. On week 7 you get week 8 missions. And finally on last week you get the crate without having to do any missions
lusty ravine
@blazing saddle please dear I have also same problem and someone is login from another country and I try many times to contact the support team but always they close the case without any response
blazing saddle
There is no information about how the support team will contact you, most probably via email, @quaint dune.
@lusty ravine Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.
dawn aspen
wise yew
even PUBGMOBILE email is not working
blazing saddle
What is the issue, @dawn aspen?
wise yew
mystic acorn
@woven atlas I hope so coz you know when you do the missions and collect points it gives you the crates with 200 points, I was just wondering how I will get that in week 2 when I h e already finished and collected the points in week one but did not get the rp points from week 2, not sure if I will have access to week 3 mission is week 2 but let’s see
craggy orbit
@dawn aspen nice outfit.
dawn aspen
Thanks
blazing saddle
Do you have any other issue, @wise yew?
If not please feel free to use #chat or #622098914660712472.
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
dawn aspen
It's all gone someone's hack my account he changed my email 😔🤒
wise yew
is my issue solved ? or you are trying to ignore tour mistakes
dawn aspen
I don't know what to do
blazing saddle
We do not provide any kind of support for banned accounts here, @wise yew.
storm flumeBOT
We currently do not have a specific release date for the upcoming update, @lost lake. Once we do, we will publish further information in #news.
blazing saddle
@dawn aspen Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.
lost lake
Ok brother
wise yew
the issue is that you are not response to customers and you email is not working
blazing saddle
You have to be patient for the response, @wise yew.
wise yew
seince 3 weeks now !!
blazing saddle
You can feel free to reopen the the support ticket by the end of one week if they do not respond.
wise yew
I reopened it a lot of time no use of it
deft timber
@here PUBGM = Playground for Cheaters
fair players don't come here unless you can afford to buy 10$ 15$ 25$ cheats
celest shadow
This channel is intended for game related support only, @deft timber. If you do not have any queries or issues to present, please use #chat, #622098914660712472 or #pubg-mobile for conversations instead.
deft timber
frustration!!!!!!!!!
pseudo patio
help You have shipped on Google Play and do not want to make the purchase
charred heath
@tame kindle dude i wanna say thank you for your help yesterday,all i did is to translate the issue to japenese and the hacker he get bannet
pseudo patio
@celest shadow You have shipped on Google Play and do not want to make the purchase
tame kindle
np
wise yew
@deft timber you r right!! thanks god not only me 😂
pseudo patio
@blazing saddle
tame kindle
@pseudo patio Please elaborate?
pseudo patio
You have shipped on Google Play and do not want to make the purchase
blazing saddle
You do not have sufficient balance. Thats is all I understand from that screenshot, @pseudo patio.
charred heath
@tame kindle can i send two screenshots in a row? Cause yesterday i was playing tdm and i want to report those two hackers but my screenshot show only two flying man without names
pseudo patio
@blazing saddle
blazing saddle
We do not deal with hacker reports here, @charred heath.
tame kindle
@charred heath You can to the ingame support.
storm flumeBOT
Hello, @charred heath!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
charred heath
@blazing saddle i was talking about help shift because i don't know how it work really and this dude helped me yesterday
tame kindle
@pseudo patio Refrain from spamming or repeating message.
pseudo oar
People live streaming on YouTube using hack why PUBG not taking any action against them?
blazing saddle
Maybe your google account is not from the country USA? @pseudo patio.
Report the channels on youtube, @pseudo oar.
pseudo patio
@blazing saddle
wise yew
@pseudo oar becouse it is payed that why not banned
pseudo oar
@blazing saddle already did
tame kindle
@pseudo oar Then that is all anyone can do.
pseudo oar
@wise yew paid money to PUBG or what to not to get banned
celest shadow
There is nothing further you could do other than having the said channel reported, @pseudo oar. Eventually, their channel will be taken down. Please be patient.
pseudo patio
How do i cancel
google pay @celest shadow @blazing saddle
blazing saddle
@pseudo patio Can you translate?
celest shadow
Unfortunately, I do not understand your issue at all until you explain it further to us, @pseudo patio. Please try to translate and explain it in English instead.
pseudo oar
Looks like PUBG mobile is the only who’s selling hacks & scamming us
tame kindle
@pseudo patio from #613267301243944960 choose arabic they would be able to help better or contact Google play customer support.
pseudo patio
@celest shadow @blazing saddle
tame kindle
@pseudo oar You can choose to believe whatever you want. However This channel is intended for game related support only. If you do not have any queries or issues to present, please use #chat, #622098914660712472 or #pubg-mobile for conversations instead.
pseudo patio
blazing saddle
How many google accounts are using, @pseudo patio.
wise yew
@pseudo oar don't bother your self some hackers they streaming with challengeing the company to band them
blazing saddle
Are you using VPN services to make purchases in USD, @pseudo patio?
tame kindle
@wise yew This channel is intended for game related support only. If you do not have any queries or issues to present, please use #chat, #622098914660712472 or #pubg-mobile for conversations instead.
storm flumeBOT
Hello, @wise yew and @pseudo oar!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
pseudo patio
No I don't always use it and this is the first time the problem occurs
@blazing saddle
night cloak
@whole sage hello. Regarding your bug report. Please try to be specific while filling the report so that it will be easy to understand. Please fill the report again with minimum words.
pseudo patio
And I have credit and in the game says I do not have because it is paid through google pay
@blazing saddle
blazing saddle
Contact Google support regarding the issue, @pseudo patio.
pseudo patio
The problem with the game is not from Google because I bought something from Google and it was normal
@blazing saddle
wise yew
@storm flume go check them in YouTube Im not working with PUBGMOBILE to look for cheaters I become honest and clean and also I reports alot of hackers in the games but still not banned
celest shadow
You may either contact Google Support or refer to this website for further information: https://support.google.com/pay/?hl=en#topic=7625138
We are unable to assist you with Google Pay issues here, @pseudo patio.
blazing saddle
The problem is with google as refuses to switch your payment profiles, @pseudo patio. You will have to contact google support.
karmic egret
Is there a way to know when was my account created?
Because I played even before global release but I cannot find my season 2 stats
I also have a season 2 shoes as a proof
And an avatar frame
blazing saddle
If you live in the Indian region, you can download the app called WeGame for Pubg Mobile (by Sixjoy limited).
Once you authorise the game with the app, it shows the number of days you have been playing, @karmic egret.
karmic egret
I don’t actually
blazing saddle
If you do not live in the Indian region, maybe you can try to remember atound what time you joined the game. For example, approximately how many weeks before season 2 did you join the game, @karmic egret? Payment proofs if you bought the Royale Pass for season 2, and other details.
blazing saddle
Maybe
karmic egret
I didn’t buy the royale pass but I have a frame and some emotes from the rp
blazing saddle
Whatever you feel appropriate.
It is upto the the ingame customer support staff to decide if it is evidence enough.
blazing saddle
Submit it to the ingame support, @karmic egret.
karmic egret
I actually did but some annoying bot responds to me all the time
blazing saddle
Refer to faq subpoint 6.2 in #481198147478224896 channel, @karmic egret.
quiet sigil
I need help please
blazing saddle
How may we help you, @quiet sigil?
quiet sigil
I buyed a new computer when I when I logged into pubg i Got ban !!
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @quiet sigil.
blazing saddle
Ask in #emulator-support after you get the emulator role, @quiet sigil.
marble thicket
When we will get region tags TOP 100 ?
heady bloom
inner raptor
Help me Pleasee
heady bloom
Since went paimen mutant learn to jump that high?? Was this update suppose to get horseshit
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @inner raptor. Remember to read through #481198147478224896 before asking questions in the support channels.
Hello, @heady bloom!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
blazing saddle
How may we assist you, @inner raptor?
inner raptor
my account hacked,,, Facebook banned hacker and Location Vietnam’s.. don’t login in pubg.
spring void
@inner raptor please note that their is no possible way to return back to global version, account security is your own responsibility. However if you think you can contact ingame CS from VN version
inner raptor
hacker website don’t sign up!!!! i am login using facebook my account banned and hacked!!
spring void
@inner raptor so was your account banned after hacking? Or you cant login?
blazing saddle
@inner raptor Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.
inner raptor
Broke the facebook from pubg. and Europe vietnam server one I can’t enter. I have Vkontakte in the pubg but the Vietnam server does not have VKontakte
spring void
@inner raptor
1⃣ what is Vkontakle
2⃣ toroid has already answered you in previous message
And also note that we only provide support regarding global version
inner raptor
i am login in Vkontake in game
brittle jackal
When the hell r u gonna stop hackers and cheaters .. stop talking about fair play and do something to updgrade your anti-cheat. Hackers r increasing with every new update and season, I'm really pissed of. 💔
inner raptor
Russian Website Vkontakte
storm flumeBOT
Hello, @brittle jackal!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
Its Vconnect
spring void
@inner raptor as said already we dont provide support for may version except the global one
night cloak
In english
junior plover
What are some proofs other than the purchase bills screen shots that the customer service will accept it as an proof of ownership of account?
brittle jackal
@storm flume I've contacted and reported for several times but they aren't banned or something.
spring void
@brittle jackal they do ban people, a list is uploaded in #questions
marble thicket
no one can help me ?
azure locust
how can i help you?
glossy sable
We can't help you if you don't state your issue, @marble thicket.
dapper bramble
Can anyone help me ?
zealous turret
I have a bug report
brittle jackal
@spring void i added a more than one hacker three seasons ago.. and they still playing even after i reported many times. I don't know maybe they own pubgm 😂💔
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @dapper bramble. Remember to read through #481198147478224896 before asking questions in the support channels.
spring void
@brittle jackal all hackers get banned eventually, dont worry
storm flumeBOT
Hello, @zealous turret!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
zealous turret
I did report that ingame
spring void
@zealous turret bugs need time to be fixed please wait
azure locust
other who is not use hack they are getting free ban for 10 years. my one id ban for 10 years when season 7 end
dapper bramble
My facebook account was disabled but I had logged in with 2 factors facebook and e-mail I'd but when I try to log in with that e-mail I'd another new account is showing to create in pubgm but my friends are saying that my old account is showing in their friends list what should I do now some one help me ???
spring void
@azure locust we cant help regarding banne daccounts please file a claim
@dapper bramble seems like that email isnt linked with your account or it wouldn't have created a seprate account
glossy sable
@zealous turret What bug is it exactly about?
You can also report it in #555492558428700682 if it hasn't been already.
dapper bramble
@spring void It was showing that logged in with e-mail also
brittle jackal
@spring void yeah I'll wait till season 22 👍🏼😂
native elm
I think the log in achievement thing is buged for me cus i logged every day for 30 days currently and it says i have logged in for 31days but i logged in today and it should be 33 or 32 days cus it doesn't count yesterday even though i played yesterday and help i got the achievement on the 13
zealous turret
@spring void i know but this bug is in the game several months ago
glossy sable
@marble thicket That's not being very precise.
Can you elaborate?
@native elm It means you broke your streak at some point, and it reset.
It's counting from 0, it's just that it's not showing.
zealous turret
Sry btw cant speak english well
azure locust
I know you can't help but i am trying for 2 month to connect but i am not getting reply from helpsheet. getting computer replies
dapper bramble
@spring void please help me !!
hollow cypress
Any1 have info, will this outfit from chinese version come to global version?
hollow cypress
@glossy sable thank you..
native elm
@glossy sable ive been loging in for 30+ days in a row and its saying ive only logged in for 31 days but ive logged in for 32 days
steady smelt
@hollow cypress oh my god, pleeeeaaase, that looks amazing
marble thicket
@glossy sable i am in top 100 asia grenadier, when i will get my Grendaier tag ?
hollow cypress
@steady smelt i know :(( it's 100 RP outfit for chinese version
azure locust
i lost INR800 above , bought royal pass. after ban season7 end😁 sad life pubg makes me disappoint. it's better need to focus on study
glossy sable
@steady smelt You can get it now if you play Game for Peace 🤔
@hollow cypress You're welcome 
@native elm That's what I'm telling you, you have most probably broken your streak at some point.
@marble thicket For how long?
steady smelt
@marble thicket hashtags are renewed on mondays, stay in the top 100 untill monday and you'l receive yours
marble thicket
means tomorrow i will get it ?\
glossy sable
@terse rain Don't bypass bot moderation.
Report the cheaters to the in-game Customer Support.
marble thicket
@glossy sable nope, when i will get my tag ?
azure locust
check out my id 589277907 .everything is public. kd ratio kill .
terse rain
Not Work : and i am helping you in your work ---- Say thanks For me
hardy jasper
When is the sound bug getting fixed?
I got that in between pmit match.
night cloak
@lusty ravine You tell them Revoke twitter access. If you don't do what we are suggesting, we unfortunately won't be able to help you.
glossy sable
@azure locust You said yourself, better to focus on study then 🙂
marble thicket
@night cloak can u help me ?
night cloak
@marble thicket What's your concern?
azure locust
yeah right i lost my 53 skin 4 mythic items
glossy sable
You have been answered already, @marble thicket.
night cloak
^^
terse rain
@glossy sable Hey You must Say thanks For my for that you dont do and keep hacker in the game Noob
azure locust
can anyone help me?
glossy sable
@terse rain I told you to report the cheaters in-game, not here.
Watch your language.
@azure locust Your only option is to file a claim, as you've been told already.
night cloak
@azure locust We have already replied you. Please contact with customer support for further information since it is internal issue and the support needs to check your account. We won't be able to help here in discord.
terse rain
In Game Not Work i need way to report out the game
glossy sable
@terse rain It's the only way.
night cloak
Helloo
hardy jasper
Bruh reply me
night cloak
I have a problem i need your help pls
glossy sable
Yes, @hardy jasper?
terse rain
then how we give them the video
hardy jasper
When is the sound bug getting fixed on ios?
I got that in between pmit match.
glossy sable
@terse rain Just send them the link, in game.
@hardy jasper It should be very soon 🤔
night cloak
When i Play on Wi-Fi i have 250+ms me and o lot of my friend and my internet is very very good
glossy sable
And it's been found it's not only on iOS.
hardy jasper
It's been 3 days already
night cloak
On another game i have 20-30 ms
@hardy jasper It's probably one of the most discussed bug after this recent update, so don't worry the fix will be on their way as soon as the development team finds a fix for it.
terse rain
@glossy sable Send me the steps 1 by 1
night cloak
This problem is like 4 day ago start..
hardy jasper
Whats the use of fixing it after competitive matches are over
azure locust
if you don't mind can we talk personal Sir
marble thicket
Monday what time the Top 100 Region tag gets refreshed ?
night cloak
I lose on crew because of this problem..
@night cloak Maybe another game, the server is very close to your location. May I know your location and the name of the broadband service you're subscribed to?
România and the name of internet provider is rcs&rds
@night cloak Great! Did you try using mobile data instead?
glossy sable
@terse rain 1. Open the game
2. Go to Settings
3. Customer Support
4. Open Conversation
5. Say you want to report a cheater
6. Answer the bot accordingly
7. Send the link
8. That's all, you won't necessarily get an answer but it's normal.
Done.
night cloak
On mobile data i have normal ms @night cloak
@night cloak What you're gonna do now is, call your broadband ISP and tell them that you want to subscribe to a "gaming" package, which will have less traffic and latency. They will understand and will offer you the most reliable one they have. Meanwhile you can use mobile data for the game l
But why on another game i have normal ms?
@night cloak
@night cloak Because their server is close to your location.
The problem is coming after The update @night cloak
I Play with this network from The season 1 and i don't have any problem
tame kindle
The servers are having a ping spike problem currently. It will be fixed in next hotfix soon.
night cloak
@night cloak Since your Mobile data is giving you nice ping and your WiFi isn't, I would not blame the update. But still you can turn on WiFi hotspot from another device and connect to it, see if it's the "WiFi" method causing issue or your ISP.
tame kindle
Well if that's the case i would agree with hope it seems to be a problem on your ISP's end.
night cloak
Ok bro thx for help... @night cloak
I have better ms on America sv.. @night cloak
@night cloak It's the ISP I'll blame then. They are connecting to a server far from you but not your closest one. We had a lot of people had such issues, simply changing the internet to a more reliable package solved it for them. We're not in a debate if it is the game's fault or ISPs, just giving you a hint on what can cause the issue. Still you can DM @neat turret for further information, he's network expert.
Ok thx have a nice day...
spice plume
nice my message got deleted
sly minnow
Is midas legit? I don't wanna get scammed
blazing saddle
Yes, midasbuy.com is official, @sly minnow.
sly minnow
And how will i receive the uc? @blazing saddle
blazing saddle
Via the ingame mail, @sly minnow.
sly minnow
Can you make a choice for me i am in a dilemma @blazing saddle
Should i use midas buy and get 600+170 at $10
Or use google play and get 600+60 at $9
blazing saddle
It will directly add the UC to your account and you will get an ingame mail saying, the purchase was sucessful, @sly minnow.
Well, midasbuy discount offers are one time packs, so I'd say go for it, @sly minnow.
sly minnow
If it isn't successful who do i contact for a refund
blazing saddle
Midasbuy support or the ingame support.
hollow gust
help
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @hollow gust. Remember to read through #481198147478224896 before asking questions in the support channels.
hollow gust
help
spring void
@hollow gust what is the issue?
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.
Please refer to this channel's pinned messages for further information, @hollow gust:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
spring void
@night cloak you cant unlink any social media metwork
boreal lantern
My Graphics loading take too much time when I land on Nova and georgopool
blazing saddle
Make sure your RAM is cleared before you play the game. Heavy load on RAM leads to such issues, @boreal lantern.
hollow gust
storm flumeBOT
Please refer to this channel's pinned messages for further information, @hollow gust:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
hollow gust
spring void
@hollow gust please check my dm
craggy blade
@hollow gust #481198147478224896 2.9
hollow gust
@blazing saddle @blazing saddleI know that what is the cause of all the values of Pan
spring void
@night cloak linka new account and then ask CS to revoke access to your hacked social media account
be aware it is irreversible
hollow gust
@pro plays#٦٠٨Do you understand the Arabic language
limber jewel
HELLO, my friend asked me to request for a royale pass, but once i press the button, it says ''your friend has declined the request'' and it never sends to my friend, can anyone help me please??
hollow gust
@spring voidDo you understand the Arabic language
spring void
@hollow gust not completely but i have already answered you please check dm or @storm flume message
steady moss
Where to report cheaters?
storm flumeBOT
Hello, @steady moss!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
@limber jewel Your friend has the "decline request" ticked.
glossy sable
@hollow gust You can get help in Arabic in the MENA server if you prefer.
limber jewel
how to remove that thing?
night cloak
Tell your friend to uncheck it from the RP gift section, @limber jewel.
It should be on bottom center.
steady moss
I have a video#where to upload it?
limber jewel
lemme see
night cloak
@steady moss You upload them somewhere and send the link to customer support in game.
limber jewel
@night cloak im sorry to bother you but is okay if you can send me screenshot or if i show you?
steady moss
R u sure it works @night cloak
hollow gust
@glossy sableI want Arabic language
limber jewel
oh nevermind! thanks @night cloak
glossy sable
Go to this server, you can speak Arabic there:
https://discord.gg/pubgm-mena
@hollow gust ☝
night cloak
@steady moss If it wouldn't work, you'll get 99 cheaters upon landing. Trust the game.
@limber jewel Np.
steady moss
It's the top rated in duo on EU server
U can agree with me just by comparing his statistics in last tow seasons
night cloak
It's impossible to tell someone cheating by looking at their stats. Just because someone wins a lotta games doesn't mean we should assume they are cheating.
steady moss
No my friend I told u before that i have video
night cloak
Then why are you wasting your time here? Jump into the support section and be the awesome person.
@night cloak bro i speak with my friend with this problem and they hame the same network providers
All friend with this network problem have The same network provider..
@night cloak So, what do you think? I'm open to your thoughts.
I do not know what to say is very strange how this problem occurred before suddenly everything was fine @night cloak
@night cloak If you have a Facebook group for your ISP or a their support, you might wanna ask them.
They have a call centre
I call and i talk with them..
midnight valve
Whats this i opened a Royal Pass Crate And i got this for limited time so i dismanteled it and i opened a new crate and i also got a Helmet of limited time but after opening it a popup comes and says Send Clan Perks so i send and i see this but i dismantled it cuz its time limited huh time limited is also Give clan perks ? Huh
@night cloak
ember pilot
Crew challenge in Middle East is unplayable because of hackers. All the tournament is full hacks of Pakistani and Indian players also Kuwaiti
storm flumeBOT
Hello, @ember pilot!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
midnight valve
Please also help me @spring void
spring void
@midnight valve so is it not showing up in your inventory?
midnight valve
Nope @spring void
spring void
@midnight valve check again, also check portable closets, and also try downloading resource pack
storm flumeBOT
We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #481198147478224896 before asking questions in the support channels.
tame kindle
@night cloak Were you playing with someone who was hacking?
night cloak
Nah
spring void
@night cloak were you straight disconnected or saw a popup during match?
night cloak
Straight disconnected
midnight valve
Did u read my message clearly i will tell again i said i opened a crate and i got the thing shown in Clan perk because it was time limited i dismanteled it after that i opened a crate i got a helmet of Limited time so after that it shows Send clan perks so i send and see this hat but i dont get it why its showing in clan perks and i dont have it perm uh🙄 also why it took 2 mins to show send clan perks @spring void
night cloak
and before my match 6 hr playlimit popup came
tame kindle
@night cloak The negative rating depends whether this happened at the start or middle of the game and how many kills you had
night cloak
It was time limited or permanent?
midnight valve
Time limited
spring void
@midnight valve please feel free to contact CS, if you think it is a bug you can report in #555492558428700682 too
night cloak
I want to know why I got a 3 month ban
night cloak
Consumer support
midnight valve
Ok
tame kindle
refer to subpoint 2.9 #481198147478224896 @night cloak
@midnight valve Customer Support
midnight valve
Ty
night cloak
How much are coupon scraps in clan shop? My hasn’t unlocked it yet so I’m just wondering
midnight valve
Yes
full fulcrum
Hello
midnight valve
Yes @tame kindle Red panda is mine acc
full fulcrum
Why is bonus reward option not showing up on my game??
storm flumeBOT
Please refer to this channel's pinned messages for further information, @full fulcrum:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
tame kindle
@midnight valve seems it's a bug in #555492558428700682 submit a proper report you can find the form for it in pinned messages of it.
full fulcrum
Hello?
midnight valve
@spring void in cs what option to report about the issue because i choose So many but it says check faq before reporting
spring void
Please check the message from @storm flume @full fulcrum
tame kindle
@full fulcrum Check pinned messages.
spring void
@midnight valve just report the bug, it would take serveral tries before CS helps you
midnight valve
Ok @spring void
tame kindle
@midnight valve try choosing this didn't help until a customer support ticket opens up for you.
midnight valve
Kk
night cloak
How do you turn off the pan auto pick up?
spring void
@night cloak check settkng>autopickup there might be an option there
If it isnt there you cant do it
night cloak
I’ve looked but didn’t see anything so I guess that’s something they can implement next update
spring void
Feel free to suggest it ingame @night cloak
night cloak
So many hacker I faced in session 9
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
The game was lagging for a moment, you can check the official stream too , unfortunately at that moment we were rushing a squad in cars and due to the lag we couldn’t get out of it,change guns and it became a huge advantage for the opponents .I’ve attached a video of that lagging moment(from official stream), you can watch the kill feed , my team FALLENangels getting killed at that moment. @harsh anchor could any of you guys help us?
spring void
@night cloak unfortunately staff here cant help you can contact esports management tem through email PUBGMOBILE_ESPORTS@Tencentgames.com
night cloak
Thanks bhai
My friend got hacked or something, his twitter email changed and somebody is logging in, in his pubg account
bold siren
grand sentinel
Where can i report a cheater, i have the video as proof as well
storm flumeBOT
Hello, @grand sentinel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
grand sentinel
Thanks for the information
halcyon holly
Umm.., what?
And then it said no opponents found and stopped matchmaking?
Any explaination please?
lavish warren
dear sir
I'm mish my account has been banned unfairly while I was playing with random players.
please help me because I'm demoralizing.
I will explain all the details that I remember
13/September 2-3 AM :
I played last much with random people in Sanhok map and I killed 24 players, well I got a notification from your server that I have banned from 10 year.
I didn't use any kind of hacks or cheats I'm not this kind of people that cheating and I hate them.
I'm good player from PR clan and they are ready to prove and saport me.
I have attached the profile statistic check it and Judge me I promise that I'm not a hackers I'm pro player hope I get it back and I saying please. I have the proof That I'm not a fraud.
peak wadi
I am trying my best reporting people but why no banning comon devs
night cloak
@peak wadi Once there is enough report from other players on the person, their account will get investigated and will receive punishments accordingly.
lavish warren
pls help me pls link suport real
peak wadi
Ah i see now thanks @night cloak
crimson sky
You can find out why my account was banned, if there is no reason, then to ban. Wrote in the inside of the game support pub for three MONTHS I responds to the bot the same message.
nova monolith
I'm unable to login in to my facebook account
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @lavish warren and @crimson sky.. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@nova monolith Whats wrong?
nova monolith
Idk. I'm not able to login in to my account
night cloak
@nova monolith Can you screen record the problem and send here?
nova monolith
No bro. Means when i type my account details its automatically getting same page where we use to type username and password
crimson sky
@night cloak Can you help me?
nova monolith
Yeah bro it came.
night cloak
@nova monolith It could be you logged into a different Facebook account. Did you check your Facebook app which account you have there?
nova monolith
I've repaired and cleared all the cache
night cloak
@crimson sky Can you send me a screenshot of the ban message?
nova monolith
thank you!
night cloak
@lime snow Aloha! How can I help you?
craggy orbit
i got another bug! 
lavish warren
@night cloak pls help
night cloak
@lavish warren Please read #481198147478224896 2.9.
sand path
Can you even get banned without using any plug ins in the first place?
night cloak
@sand path Yes. If you violate the ToS.
lime snow
this guy hack my account
night cloak
@crimson sky not this. The ban message when you open game.
lime snow
sand path
Dont click the link thats being circulated recently
lime snow
this guy hack my account and link twitter help
sand path
Or you'll lose the account....a couple of my friends already lost them
night cloak
@lime snow Were you able to recover your social media from them?
lavish warren
dear sir
I'm mish my account has been banned unfairly while I was playing with random players.
please help me because I'm demoralizing.
I will explain all the details that I remember
13/September 2-3 AM :
I played last much with random people in Sanhok map and I killed 24 players, well I got a notification from your server that I have banned from 10 year.
I didn't use any kind of hacks or cheats I'm not this kind of people that cheating and I hate them.
I'm good player from PR clan and they are ready to prove and saport me.
I have attached the profile statistic check it and Judge me I promise that I'm not a hackers I'm pro player hope I get it back and I saying please. I have the proof That I'm not a fraud.
UNLOCK HELP ME
no cheter why ban
glossy sable
@lavish warren Sorry to tell you but as server staff we can't help you about bans.
If you feel the ban was unfair, feel free to use the File Claim option.
night cloak
@crimson sky Ughh not this one. The ban message which shows duration.
whole basin
In every game i killed by hackers. Leaving pubg is the last solution
edgy pumice
why do scorpion kills not count as pistol kill
blazing saddle
@lavish warren Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
edgy pumice
@blazing saddle
blazing saddle
It does count as a pistol, @edgy pumice.
Do you have definative proof that Scorpian kills are not counting?
Maybe it is the game mode you are playing.
edgy pumice
im killing people in classic with it but my rp mission kill 3 enemies with pistol ist still 0/3
solemn verge
Is there an official way for getting HDR and extreme FPS
blazing saddle
Maybe it is a bug, if you have definate proof, report in #555492558428700682, @edgy pumice.
Purchasing a device which supports high graphics, @solemn verge.
whole sage
i'm positive that i finished that mission with skorpion kills
solemn verge
No like I have SD845 chip
blazing saddle
SD855, @solemn verge.
solemn verge
Damn
blazing saddle
Try doing it again, you have to knock and kill the enemy with a pistol for it to count, @whole sage.
steady trellis
@blazing saddle Bro I need your help. I have been complaining about my item not receiving in my inventory.
whole sage
Sorry, i'm saying i did finish it by killing with skorpion.
blazing saddle
Can you provide screenshots and elaborate your issue, @steady trellis?
steady trellis
K. I'm dming you. I have been describing here like 5 times to everyone😭
whole sage
so it can't be a bug of the game
blazing saddle
Alright, thank you for the information, @whole sage.
Did you knock and kill the enemies with pistol, @edgy pumice?
It would be better if you explain the issue here, @steady trellis.
hollow cypress
Does anyone know if this costume is coming to the global version? Has it ever happened that the costumes from the Chinese version appear on the global version?
whole sage
Can i ask something, is using a gfx tool not approved by PUBG Mobile? Could the account get banned for using it?
blazing saddle
The chinese version is a different version of the game, @hollow cypress.
It is almost like both the apps run parallel to each other and features from either may or may not be implemented in the other version.
Regarding your query,
Sorry, we have no public information if the item(s) shown in the image will be added to the Global version or not.
steady trellis
There is a event in which when we buy some uc and claim items and we get that in our inventory. I bought 60 uc claimed the hat and got that. And then bought another 60 uc and claimed the Outfit and my game crashed. I reopened it and it looked like i have already claimed outfit. So without checking my inventory i bought the QBZ skin. Now i checked my inventory i only find the hat and the qbz skin. Not the outfit. When i go to look for the event that event is gone. Now i only have the SS of the transaction receipt that i got from the mail. @blazing saddle
hollow cypress
@blazing saddle Thanks for the info.
blazing saddle
You can claim the rewards from that event anytime after purcharsing the UC amount specified, @steady trellis.
If the option says claimed, kindly check your inventory thoroughly.
steady trellis
Bro i have checked properly. It's not there
blazing saddle
Can you provide screenshots of the event page and your inventory, @steady trellis?
steady trellis
Bro that event is gone. That is the UC purchase event
We have to buy UC and claim items on different steps
blazing saddle
Maybe the item was a limited time item which may have expired, @steady trellis?
Have you checked your ingame mail? It usually gives you an ingame mail if an item expires from your inventory.
steady trellis
Thhat was a permanent item bro. Did you see the new purchase event that is shown right below your profile picture in the game?
I'm talking about that event. Now after I bought the qbz skin its gone
hasty belfry
@blazing saddle I think he means the items you get from purchasing UC every season
blazing saddle
If you have issues like 'Item(s) not received and do not appear in the Inventory', kindly contact the ingame customer support within 3 working days of the UC purchase and open a support ticket explaining your problem and providing necessary proof regarding your issue.
For further information, please read faq subpoint 6.1 and 6.2 in #481198147478224896 channel, @steady trellis.
steady trellis
I have contacted them they didn't even read my problem and said you have to bou that stuff and closed the chat.
The hat
The Gun skin
hollow cypress
@blazing saddle One more question related to the skins. Is there a chance that these skins like this one from previous seasons appear to the shop again?
tame kindle
@hollow cypress we can't say exactly there might be a possibility they might come in an Royale Pass chest maybe.
safe lily
@lavish warren stop lying
lavish warren
im not cheater reali
tame kindle
take it to #chat #622098914660712472 or #pubg-mobile
tame kindle
@waxen stone We can not buy you royal pass buy it yourself. And move to another channel this is for support
gritty glade
:(
waxen stone
Ok @tame kindle
polar marsh
hello pubg hacker makers
tame kindle
@polar marsh You can believe whatever you choose to want. However this channel is not for sharing opinions it's for support. If you wish to share opinions go to #chat #622098914660712472
polar marsh
i need to buy hack from dev
tame kindle
@polar marsh You will be muted if you continue to not stick to the channel topic.
@stable ether Yes gou can get this offer only once.
polar marsh
any one say truth get muted?
tame kindle
@polar marsh No i said if you stray from the topic of the channel, you can talk about this if you want on the appropriate channel.
tame kindle
@polar marsh Subpoint 5.1 #481198147478224896
steady trellis
Bro I think I'm doomed and never getting my item back 😭
ember pilot
@polar marsh true bro no bans on hackers
polar marsh
its hard plague to record video for every hack
play random game and u will see huge number of huckers
tame kindle
@ember pilot subpoint 6.2 #481198147478224896
@polar marsh i understand but you also have to understand it takes time as there are a lot of reports daily the more the hackers play the more quicker they will be banned.
stable ether
my friend says we get extra UC on every purchase,if u r explaining pls explain well
what kind of support if I have to confirm if from my friends🤦
timid gorge
I have problem with emulator
tame kindle
@stable ether So this discounted package can only be bought once, however if you buy ingame you get extra uc always.
@timid gorge in #613267301243944960 choose emulator tag and go to emulator support
charred forum
I've got a band for no reason please help
brittle hollow
There is no one on discord support
night cloak
@polar marsh first of all they are called cheaters while hackers who develop the codes, second the devs are not the hack code developers, those are hackers want to make money by hacking games and hacking the cheaters stealing personal data and using cheater as phones, pc as botnets to attack/hack. Long story short, dont use them to avoid getting in bigger troubles
marsh trout
Hi guys, general chat sent me here. I have linked my PUBG account to Twitter. However, later i decided to unlink it. I unlinked PUBG from Twitter on the website but PUBG shows me that I’m still linked to Twitter when Twitter says I’m not. Any ideas how could I fix that?
charred forum
pls help me i want to buy real bass and I got ban pls help
night cloak
@charred forum you got ban because of buying royal pass?
charred forum
@night cloak no
stable ether
@night cloak
no because of real bass
stable ether
when does ban expire? @charred forum
charred forum
After 3 months @stable ether
void pine
Why some are shiny while some others aren't?
stable ether
to be honest asking for help here won't help u
3 months ban
it seems ur teammate was hacker
charred forum
pleas un ban please
blazing saddle
@void pine The shiny RP is because the users have bought Royale pass 3 times consecutively.
stable ether
toroid I need help again
charred forum
pls 😭
stable ether
one per player means?
do I get extra UC only once?
stable ether
@blazing saddle
thanks alot
@charred forum
wait for 3 months
or contact in-game C,S
charred forum
It possible to reduce the duration of the ban? @stable ether
blazing saddle
@charred forum Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
charred forum
okay thank you 😢
I tried a hacker on a guest account played 2 game You deleted it after done
sly minnow
Wut?
charred forum
The day after I played in my original account without using any cheats software
I've got a band for 3 months why
wise yew
@charred forum ياحييك والله انت باند ١٠ سنوات
charred forum
كيف
wise yew
@wise yew انا
storm flumeBOT
Please do not use any other language aside from English in this channel, @wise yew & @charred forum. Refer to #613267301243944960 for language channels.
charred forum
فزعتني والله قلت عطيتني باند 10 سنوات
haughty cypress
you brought this upon yourself @charred forum stop trying to ask for mercy
charred forum
@haughty cypress ok sorry
wise yew
@charred forum I mean I got banned for 10 years without reasons
grizzled lark
All account suspensions are justified. This means that no accounts are suspended without a proper reason. Due to the violation of "Tencent Games" terms of service your account has been suspended. There is no way of recovering the account aside from waiting until punishment ends, @wise yew.
wise yew
@haughty cypress ya at least he say the truth let the company be honest with customers alot of hackers not get banned even they got reports
charred forum
@ BUHUMAID55 # 9529 you will
grizzled lark
Kindly, use the file claim option and contact the real support.
charred forum
The game is ruined
wise yew
@grizzled lark after 10 years banned!! ya ya ofcourse I will wait till that day 🤣
charred forum
@ Koushik # 3996 There are no useful ones
stable ether
to be honest
if u tried cheating
u guys ruin the game
wise yew
@grizzled lark I used it too much no response
@grizzled lark until that day other games will come better than yous, just keep it for payment hackers
charred forum
@DJ 82 # 8265 I tried it on a guest account Why did they block me on my clean account?
wise yew
@charred forum becouse the change in script file in same phone
wraith aspen
Hm
stable ether
if it's a 3 months ban
then probably u teamed up with hackers
cuz what I heard is 3 months ban for teaming with hackers
intentionally or non intentionally
wraith aspen
Ion understand why u get banned for playing with hacker if its non intentional
charred forum
@DJ 82 # 8265 I'm not played with cheaters
grizzled lark
The answer is we cannot do anything with banned accounts here, kindly continue your conversation in #chat or #622098914660712472.
charred forum
You ban cleaners but hackers play
grizzled lark
We cannot ban hackers here, @charred forum.
storm flumeBOT
Hello, @charred forum!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
wise yew
@charred forum can you add me I want to chat with you
charred forum
@wise yew okay
grizzled lark
We are not in-game moderators, @charred forum. We just help to manage this server, we don't have any powers to whatever happens in-game.
charred forum
@ Koushik # 3996 How can I communicate with supervisors
storm flumeBOT
You can contact the customer service via the game settings, @charred forum. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
grizzled lark
That is the only way to contact the support, @wise yew. They will take some time to reply to you. You need to have patience with while communicating with them.
wise yew
@grizzled lark how long it's take ?
charred forum
I sent a message and did not reply @grizzled lark
grizzled lark
It could probably take 2 weeks or a month, @wise yew & @charred forum.
Or even sooner.
charred forum
@grizzled lark I sent massege month
wise yew
@grizzled lark at least make a ticket system for clam file
grizzled lark
Send them again, @charred forum, and this time explain your problem correctly, you can get a faster response if you can explain them properly about whatever is wrong.
stable ether
@wise yew he is not Dev
charred forum
Please reduce the ban period by one week
grizzled lark
I guess it works the same, @wise yew. But they get lots of reports every single day, so it will still take time for them to reply to you.
edgy pumice
@blazing saddle i knock an kill i instant killed everything
grizzled lark
We cannot do anything here, @charred forum.
charred forum
I'll pay the money
edgy pumice
scorion is not getting pistol kills
charred forum
・ Character ID: 5158864854
・ Date and time of last play 3/9/2019
The date and time when the account suspension was confirmed 3/9/2019
My computer has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Windows and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for ituntil my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
grizzled lark
As I said, nobody here can help you with your ban account, @charred forum. You need to talk to them by yourself.
grizzled lark
Where does it says that, @charred forum?
wise yew
@grizzled lark everywhere in social media
charred forum
yes @wise yew
wise yew
@grizzled lark don't make yourself blind
even there is some hackers record it in YouTube and they say we challenge PUBGMOBILE to banned us
storm flumeBOT
Hello, @wise yew!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
wise yew
@grizzled lark I become clean and reports alote but no use
charred forum
A successful game but there is no support and no organization Why?
stable ether
seriously, nothing will happen chatting in support section go in-game and report hackers
grizzled lark
Please use #chat, @wise yew & @charred forum, after reading this message.
stable ether
no more replies
wise yew
charred forum
scenic pumice
The server issues are still the same 😦 Really high ping and issues in asia.
blazing saddle
Hello, @scenic pumice
Ping issues can be fixed by switching to a better network.
If you think it is a problem with the game client, go to login screen and click Repair Client.
scenic pumice
@blazing saddle The network is fine 😦 It all started after the update, ping wont stay low or stay stable. I actually have a really good internet, it used to work great for pubgm and eveyr other games before. I will try the repair client thing.
There are bugs and issues. That was supposed to be fix(As i was informed from some other mod) , I just cant play nowadays 😦 rreal terrible.
blazing saddle
If the repair client does not work, you can try to clear the game cache from the device settings, if you have an Android device.
scenic pumice
Aww okay thank youuu. Iphone tho, I will reinstall it i guess.
civic glen
All the players are cheating
All servers are cheaters
night cloak
@civic glen My suggestion from past experience: Record their gameplay. Upload it to YouTube. Then submit the link to Customer Support from the game. They will review every single person manually.
blazing saddle
Off-topic 100, @haughty cypress.
night cloak
🤔 👏
blazing saddle
Hello, @potent solar. How may we assist you?
potent solar
My Telephone has been hacked by Hacker and I no longer control my computer and now I have deleted the old version of Telephone and now I have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until I pay for it until my device is released but I did not agree Something and delete all my belongings please please recalculate because I love PUBG and I respect your policy very much Please re-activate my account so I can enjoy playing again Thank you
blazing saddle
@potent solar Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.
craggy brook
Hi, i am encountering hackers in every match i play . I play in Eu on emulator
i play classic/arcade/tdm/sniper modes
storm flumeBOT
Hello, @craggy brook!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
craggy brook
oh i have them in my stream videos
potent solar
The support send me this message
Hello Soldier,
Thank you for contacting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support.
If your account has been banned, you will not be able to use it before the ban period finishes.
In order to ensure a fair game environment, our Anti-Cheating System will always keep an eye on players' behavior in-game strictly. Any rule violations in the game will be punished after detected by the system.
Some common violations that will be detected by the system are as follows:
- Use any cheating tools in the game;
- Use any plug-in/auxiliary programs;
- Any changes of client file data illegally;
- Team games with cheating teammates multiple times.
And please note that any behavior breaking the rules of the game may lead your account being banned. In addition, please download PUBG Mobile from the App Store/Google Play Store to play the game. Unofficial/Cracked game clients are not supported and will lead to your account being banned.
If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.
We apologize for any inconvenience caused and thank you for understanding.
Best regards,
Henry K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
blazing saddle
@potent solar It is as the ingame customer support says. Your account will remain banned regardless for whatever reason the system detected the hacking softwares.
potent solar
Yes because my account hacked and who hacked it he use hack in it because I charge on it 100$ And I Have Freeze M14
blazing saddle
So?
storm flumeBOT
Please refer to this channel's pinned messages for further information, @night cloak:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
opaque dawn
what's the date for cc finals
potent solar
So what did me can do for Get Back It
blazing saddle
There is no way you can get it back, @potent solar. Read the message by the ingame support carefully,
opaque dawn
lolol ur banned for ten years
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @neon coral. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
opaque dawn
when is cc finals @blazing saddle
potent solar
Did me can give Them Money And Unlock on it
blazing saddle
No.
opaque dawn
when are cc finals @blazing saddle
neon coral
¿Qué puedo hacer por favor ayúdame @blazing saddle
storm flumeBOT
Please do not use any other language aside from English in this channel, @neon coral. Refer to #613267301243944960 for language channels.
craggy brook
i have been reporting hackers in every match i encounter them at my death . here in this stream video at time 2:24:14 , 2:51:00 you can see bunch of hackers killing us
opaque dawn
what's the date of the cc finals, can someone actually answer
craggy brook
i cant post my video link here
blazing saddle
@opaque dawn, contact @warm wren.
Do not report report hackers here, @craggy brook. We do not deal with any such report or provide support regarding it. You can submit it to the ingame customer support.
storm flumeBOT
You can contact the customer service via the game settings, @craggy brook. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
craggy brook
i complain everytime in game no one takes action on it
wheat laurel
hello , im banned for no reason ! how can i claim my ac back?
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @wheat laurel. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
fallow raptor
Which game mode is tdm-mylta power... There is a mission in krjp version
night cloak
Is that a template eveyone is using " my computer/phone got hacked, hacker installed and bla bla bla"
desert garnet
Changing in game region to a country i am not there may affect my server ping?
wild coral
I just got baned for something I didn't do anything they baned me until 2029 that I should do? I've got skins and everything':(
edgy pumice
@blazing saddle scorpion is not counting as pistol kill in rp mission
blazing saddle
Report in #555492558428700682, @edgy pumice.
edgy pumice
how
blazing saddle
@wild coral Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
@edgy pumice Refer to the pinned messsges in that channel.
edgy pumice
no clue what u mean
storm flumeBOT
Please refer to this channel's pinned messages for further information, @edgy pumice:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
blazing saddle
@edgy pumice Go to #555492558428700682 and do that.
Or you can just use this form, @edgy pumice.
https://docs.google.com/forms/d/e/1FAIpQLSfcKtigTj5PwfmCkEChlxIzf486r3e-Lh9ZkfZLClqJ8__YCA/viewform
high nest
Game now full with hackers
crimson kite
When will they make a normal anti-cheat?
night cloak
Hi my friend got scammed today, the scammer just joins our team and wants money so he can give back his account. Is there really no way to get his account back?
He was linked to twitter and he has no access to it anymore
Can the account atleast get banned, so that the scammer gets no money out of it
My friend spend well over 800€ into this game
@night cloak As their twitter account was compromised, they need to reach out to twitter customers support. I don't see there's any other option your friend has.
@peak wadi If someone robs a bank and does not get caught, it does not justify the crime or offence, and it does not make said crime or offence allowed. Robbing banks is prohibited and there will be consequences once caught. So will there be for use of Cheating exploits,
peak wadi
Plus stop it with the over wisdom lol
night cloak
@peak wadi Lets not promote it here.
peak wadi
Where the damn promote people are paying in this game wth
Ask devs if they can do somthing if i give em a hacked device
You can delete that
night cloak
Just because a new exploit doesn't give you ban, it doesn't mean it won't. Once the exploit is filtered, it sill issue a ban wave.
potent stag
Hellooo
wild coral
I have been banned again and I do not understand anything I have absolutely nothing I am a legal player. I even have evidence that I don't cheat or cheat.
night cloak
@potent stag Aloha! How can I help you?
@wild coral Banned again.. can I see a screenshot of the ban message?
wild coral
Okey
potent stag
I asked this before but i need to know a definitive answer
wild coral
I'm sending it to you privately.
potent stag
If you use vpn as NA, to buy skins on other servers with silver fragments, is it bannable?
wild coral
I can't send images or capture
potent stag
So india, kr etc.
night cloak
@potent stag It is apparently a violation to the ToS and once caught can lead to a ban.
potent stag
Ah kk ty
wild coral
@night cloak I can't send it.
night cloak
@wild coral Tap on the + icon on chat to attach a screenshot.
You can also use #media channel.
mystic island
Pubg ban the hackers😠
night cloak
@wild coral Hmm. 10 years ban. Here's a few step you can follow to avoid that in future:
- Uninstall the game completely, and install it once again from Play Store.
- Check your installed apps to see if there's any apps you basically don't need or shouldn't be there on phone and uninstall those as well. Even some Ad blocker apps can cause trouble too. You know which ones are for use.
- Don't use any apps that is anyway related to the game or helps you play pubg more efficiently - those apps might cause trouble.
- Don't change your internet source while in game too often.
@mystic island Once you report the cheaters, they will be investigated and will issue bans.
mystic island
Do a better protection against the hacker
wild coral
@night cloak So I have to wait 2029 for me to be unbanned?
night cloak
@wild coral It's better you create a new account, cause even after 10 years, you will see the account had a reset.
mystic island
Too many hacks in the mobile ، report dosnt do anything
wild coral
I already have 2 accounts in case I get banned but in that account I spent money...
mystic island
Maybe 50% in one game is hackr @wild coral
night cloak
@mystic island Report is the only thing that works. There are a lot of exploits coming everyday and it's not always possible to detect those - as some of them can act like a camouflage. At that time, when you report - the security team learns what method they used and they will filter it to anti cheat engine. Every time you report, you're contributing to the system.
wild coral
@mystic island Bro, I don't understand what you're saying.
night cloak
@wild coral Well, I wish you good luck on your 3rd account. Don't forget to remember the 4 suggestions.
wild coral
Vaya juego.
charred summit
The report system is a joke, it’s called IP banning them, I face a hacker every lobby.
When are they actually gonna have a better anti cheat.
celest shadow
Hello, @charred summit. Is there anything I can assist you with?
steel hare
Is anyone there to help?🙄
@night cloak When will we get regional top titles?
Its Monday, but i haven't got the title yet
night cloak
@steel hare You should get it by now. Can I see a screenshot of the scoreboard?
night cloak
@steel hare There, you already got it. #34.
night cloak
Did you check your profile titles? Try restarting the game and check.
steel hare
Yea,i did it twice
Leme check again
@night cloak nop, i haven't got the title
I restarted game also
night cloak
@steel hare Wait a few hours and check back, there might be some delays, as this is the first week.
steel hare
Oh ok, thanks for your time @night cloak
night cloak
You're welcome!
scarlet ember
my friend facebook had be disable. his pubgm account is linked with facebook only. can he get his account back? tq
celest shadow
Hello, @scarlet ember.
Please refer to this message below:
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
scarlet ember
thanks @celest shadow
celest shadow
You are welcome, @scarlet ember.
night cloak
Fix your game .. pubg hack instead making new skins
If you spend some money and time to a protection System against hackres as you spend in making new skins .. this game will stay the best
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
i hope sometime the hackers they will be able to hack UC to see what you will gone do about it
@ @storm flume like always just a robot that do nothing
faint lintel
@celest shadow can someone ban hacker please i have his id
storm flumeBOT
Hello, @faint lintel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
celest shadow
Unfortunately, we do not deal with hackers or cheaters here, @faint lintel.
faint lintel
I have reported in game but there is no response from your side
Can i report hackers through email ?
celest shadow
There is nothing we can do about it here as we do not have the powers to ban them, @faint lintel. However, worry not as multiple reports imposed on them will lead to a permanent suspension on their account.
primal tulip
Hi My Google play account got hacked and password is changed i want to unlink my google play account because he is using my pubg mobile account plz help sir..
celest shadow
Hello, @primal tulip. Please refer to this message below:
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
Additionally, you can contact the in-game customer support and request for a Revoke Access on the Google Play Account that is linked to your PUBGM account. Please ensure to provide evidence and also make sure that you have a second social media account (Facebook or Twitter) linked to your existing PUBGM account.
celest shadow
@primal tulip, you need to contact in-game Customer Service in order to request for Revoke Access on your Google Play Account as there is no ways yet to unlink your account on your own.
primal tulip
Ok thank you
celest shadow
You are welcome, @primal tulip.
clever tendon
how we reported hackers with videos
primal tulip
Sir there is only bots
storm flumeBOT
Hello, @clever tendon!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
clever tendon
ok thanks
primal tulip
Reply plz
celest shadow
Hello, @primal tulip.
You will first get an automated bot response, please wait patiently till a support agent gets back to you with your issue. The response time may vary from hours to days or even weeks. If you are not contacted within a reasonable timespan, please reply to the support ticket or e-mail with a kind reminder.
maiden sphinx
Fight against hackers. Every season is increasing hacker and there is no solution and while their question they say we bought it from the company itself. I am a player of the second season and this will be the last season while the hackers problem is not solved. All this is an unjustified exploitation in which we want a radical solution
clever tendon
you are right I play just 2 day and I say more hacks and I take video but help service not help terrible feedback system pubg mobile have
maiden sphinx
I saw many hackers they told me we buy hack from pubg dev
clever tendon
I really bored play with hackers
maiden sphinx
Hahah 8 from 10 game i see hack
merry sandal
Please remember that this channel is reserved for PUBG Mobile support. It takes time to get rid of all the cheaters. You are more than welcome to converse about the game in #pubg-mobile.
celest shadow
I'm afraid that the Developers had removed the RP Missions Card (5000 BP) from the BP Shop, @errant ginkgo.
errant ginkgo
bruh, why?
night cloak
Guys why I only get matched with indians and arabs? I play in NA please I need to get matched with good players and not arabs noobs that kill you
chrome pendant
fair tartan
So, this is the high level permanent outfit from Global Treasure Event? That's hilarious.
untold anvil
Look at this trash hacker lost the game
storm flumeBOT
Hello, @untold anvil!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
empty fossil
Any game devs on i found a bug that need fixing its with the lvl 45 rp emote
night cloak
@untold anvil can you send me the video link? Aslo his username (😂 )
pallid parrot
Kill 3 enemy in Brewery << where is brewery
celest shadow
Hello,@empty fossil! Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
untold anvil
@night cloak I’ve it recorded no links and he had no name
celest shadow
Please be advised that this channel is reserved for PUBG Mobile support only, @pearl arch.
pallid parrot
@celest shadow help me Kill 3 enemy in Brewery in treasure hunt << where is brewery???
night cloak
@untold anvil Can you upload it and send me the link?
pearl arch
but you ban the most popular @celest shadow
i know he was teaming
but i mean not everyday
rain juniper
Hello, Is there someone who can help me to get my account back, I can no longer access my facebook (Account deleted, idk how) so I can't get to my account since its connected there. I don't want to make a new one because I spent heaps of money there. Plz help
formal nimbus
Can I change my Facebook account linked to my pubg account
pearl arch
like someone named skillz he teaming with strangers everyday
untold anvil
@night cloak I can send it through discord?
celest shadow
@pallid parrot, could you send me a screenshot of it?
Hello, @rain juniper. Please refer to this message:
https://discordapp.com/channels/393088095840370689/481200416349224980/611054510600617984
rain juniper
@celest shadow
celest shadow
@untold anvil @night cloak, please move to #chat, #622098914660712472 or #pubg-mobile instead.
night cloak
@untold anvil You can upload it in YouTube. So that, I can submit it to CS.
grizzled lark
No you can't, @formal nimbus.
formal nimbus
Awman
storm flumeBOT
Hello, @pearl arch!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
cyan belfry
Hello i need help
night cloak
Hello Sir! @cyan belfry
May I help you?
blazing saddle
How may we be of assistance, @cyan belfry?
Hello, @desert lotus
May I know what region are you playing the game from?
desert lotus
Asia India!
blazing saddle
And I assume, the network you are using is India based, @desert lotus.
blazing saddle
Can you provide a screenshot of the issue? Usually you can see the bonus challenge button beside the Matchmaking button which says Start, @desert lotus.
desert lotus
Ok
@blazing saddle
@blazing saddle Hey There I Need Help You Asked For Screenshot
limpid plover
Watch it guys😣
candid thicket
Hello
I need to tell you that hackers are getting better and better
As now when they hack and they kill you via Wallhack or aimbot , you cannot spectate them to report them whatsoever and The game freezes also.
Thank you for doing something about it 🙂
rapid osprey
What IsThis??
night cloak
@rapid osprey
Just restart the game!
rapid osprey
And Im Getting Knockedout,When I land Location like GGPool Erngl,Ruins,Boot camp,Paradise Resorts,SEASON 9Sucks ..
desert lotus
@night cloak What About My Problem
rapid osprey
@night cloak Done And Done Repair also After That,As mentioned above message Started happing that..
night cloak
@desert lotus i wanted to help you. Unfortunately, I don't have any knowledge about this challenge as it's not available for me.
desert lotus
@night cloak @blazing saddle Isn't Talking Or Might Be Offline
night cloak
We were 32. at PMCO other teams got mail about group stages, but we didnt get any mail.
@desert lotus maybe he is talking with the stuff about the problem. You can go offline. If they find any solution, they will reply you. If they don't reply, I suggest you to contact customer support. They will fix the issue within 12 hour!
@night cloak you are staff or something? can help me
We were 32. at PMCO other teams got mail about group stages, but we didnt get any mail.
@night cloak mention Eirene#0028. She may help you.
desert lotus
@night cloak ty
night cloak
Okay I will tag her then, @warm wren can help me?
warm wren
Yes?
night cloak
We were 32. at PMCO other teams got mail about group stages, but we didnt get any mail.
warm wren
Any mail about disqualification?
warm wren
Well, I can't judge that. People got disqualified for several reasons. Email PUBGMOBILE_ESPORT@tencentgames.com and share the evidence of your placement @night cloak
night cloak
@rapid osprey do you mean, you have landing issue?
I'm done with mail will they reply?
rapid osprey
@night cloak yes..
warm wren
Hopefully, but then again their judgement is based on selecting the best 8 Top matches out of the 24, maybe your best 8 matches wasnt enough
blazing saddle
@desert lotus Is this the bonus challenge you have been asking about?
night cloak
also here is the ss @warm wren
warm wren
Yes, I see. Nothing more I can do from my side other than telling you to email them @night cloak
rapid osprey
@night cloak No,Ok i will check in Other server Too,And Sometimes Places like GGpool,Boot camp Doesn't Randers Upto 1Min..Until then Someone knock me..You Call This Game?
desert lotus
Yes
night cloak
@rapid osprey
I suggest you to check on different network. Not on different server. Because on some operator, the game doesn't work properly.
desert lotus
@blazing saddle Nope Let Me Share Another Pic From My Friends Ac
rapid osprey
@night cloak I know Game Doesn't work properly on Some Networks,Even In 100MBPS Wifi connection game gets Lag,Then how Can It Work On 4,5Mbps Data Network..
topaz relic
Do we get to participate upto 3times every day in CC?
night cloak
@raw lark🙃 English please!
storm flumeBOT
Please do not use any other language aside from English in this channel, @raw lark. Refer to #613267301243944960 for language channels.
raw lark
@night cloak This whole season cheat
storm flumeBOT
Hello, @raw lark!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
raw lark
😭
desert lotus
@blazing saddle
celest shadow
What seems to be the issue, @desert lotus?
raw lark
Please repair pubg 🙏 all cheat this session
blazing saddle
Hmm, I am not aware of this option ingame, @desert lotus.
Kindly be patient, another staff member who has more knowledge about this issue will contact you soon.
storm flumeBOT
Hello, @raw lark!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
raw lark
@blazing saddle does not work
night cloak
@desert lotus have you changed your region from basic settings?
deft timber
its useless to report against cheaters.... i just got killed by the same cheater twice in two consecutive games... he had kills over 12 in each games...
raw lark
Please repair pubg please🙏all cheat this session
deft timber
and the cheater had kd of over 18 in only 30 games
night cloak
We were 32. at PMCO we didnt got mail but hackers from Pakistan team got mail and they will play in group stages haha
deft timber
bravo PUBG DEV keep on encouraging these cheater and sell more and more skins....
blazing saddle
Reporting ingame speeds up the process of the system reviewing the account. Since the system receives too many reports, it takes time to individually review each reported account, @deft timber @raw lark.
desert lotus
@night cloak Nah
night cloak
@desert lotus did you repair the game?
blazing saddle
What is your ingame flag and the ingame region, @desert lotus?
raw lark
@blazing saddle problem is You find him playing cheats and has m4 Snowy level 7 😭😭😭
blazing saddle
Just click the report button ingame, @raw lark. We do not take hacker reports here.
still notch
Hackers eventually get banned. 
@raw lark
still notch
Report works we know since we encounter hackers here trying to get their accounts back. @raw lark
desert lotus
You can see that don't you
still notch
Maybe in the future they will upgrade to IP ban. 
raw lark
@still notch I have a question bro
night cloak
@blazing saddle do you know PMCO staff who can help me
blazing saddle
@night cloak you can ask PMCO and other eSports related questions to @warm wren.
night cloak
Im done
sacred herald
if emelateur tencent stoped global all hacker let the game so tencent big problem
warm wren
I'm Esports staff and already instructed to you @night cloak
night cloak
Anything wrong with mail? @warm wren
warm wren
That's fine email
night cloak
okay thanks, sorry about my bad English :d
raw lark
@blazing saddle What about the spectateur Like YouTube solo Vs soqud 33 kils hmmmmmmm 🤔🤔🤔
warm wren
Its okay
celest shadow
What do you mean by that, @raw lark?
raw lark
@celest shadow chest on spectateur? Like abn syria
night cloak
@desert lotus this is a weekly challenge, which goes live on Friday, Saturday and Sunday from 12:00PM to 6:00PM IST. The only prerequisite for this challenge is that the players need to be above level 20 and should be between Bronze V and Conqueror rank.
raw lark
solo vs squad = 33 kils this is problem
blazing saddle
All types of unfair methods of playing the game is detected and the cheaters do get banned every week.
You can check #news for a partial list of banned accounts they post every week, @raw lark.
night cloak
So you will not be able to see the page on other days.
raw lark
On spectateur
celest shadow
Just a small side note, we do not deal with hackers or cheaters here, @raw lark. It is best that you report them in-game or if you see a YouTube channel that is promoting/showing hacks - report the YouTube Channel.
desert lotus
@night cloak Bro I'm Not Talking About Bonus Challenge Btw I'm 41 Level
And Gold1 approx
I was Talking About Bonus Rewards That A New Event
When You Hit 3Chicken In A Row You Get Points According To Your Tier
Which then You Can Redeem Uc
raw lark
@celest shadow The game is brick and weak protection We want to get rid of fraud but i I will buy the Shabshooter app 0 ban
blazing saddle
To receive that reward you have to register in Bonus Challenge by paying a minimum amount of 10 Battle coins, @desert lotus.
night cloak
My account has been blocked and I did not run the hack ??
blazing saddle
@night cloak Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
celest shadow
A fair warning to you, usage of applications such as "Sharpshooter" will lead to an account suspension, @raw lark. I highly suggest that you avoid it. Have a good day ahead.
sudden portal
@warm wren hey we are still waiting for PMCO group stage email. Can i get some feed
warm wren
@sudden portal what's your placement in PMCO?
limpid leaf
@warm wren
warm wren
Yes? @limpid leaf
desert lotus
@blazing saddle I Have Been Playing Bonus Challenge From A Quite Few Time Now And I Have About 300 Coins Which I Use to Play But My Friends Alc are Showing the Rewards Section
warm wren
@limpid leaf watch youtube videos then to get better or play with friends that can teach you in #pubg-mobile
blazing saddle
I will try to get more information about the issue and let you know soon, @desert lotus.
For now, just send me your ingame character ID.
raw lark
@celest shadow I not play on my main account will be ruined on those who play the division( Evaluation) The game is weak and the survival of a cheater😐
limpid leaf
@warm wren okay
desert lotus
Ty For Understanding Me
raw lark
The cheater killed me - 41
@limpid leaf pubg is tatatatata No professionalism must be a cheater👀
celest shadow
Please mind your language here, @raw lark. We cannot do anything about hackers or cheaters as we do not have the powers to deal with them here. I say that you stop now before moderative actions are imposed on you. If you do not have any further queries, please move to #chat, #622098914660712472 or #pubg-mobile for further conversations. Please be mindful that this channel is intended for PUBG Mobile support only.
wheat hound
blazing saddle
Hello, @raw lark
We do not deal with hacker reports here.
If you keep bringing the same issue here again and again, we will have to take disciplinary action against you.
deft timber
@TOE sir where do we report hacker other than in-game report which is completely useless
raw lark
@blazing saddle ok bro sorry I have a question Is there an offer m4 Snowy
storm flumeBOT
Hello, @deft timber!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
celest shadow
The best and most effective way to get a hacker banned is by reporting them in-game, @deft timber. There is no other way to report them, please refer to the message above.
blazing saddle
@raw lark You can make use of ingame offers by checking the shop and events tabs.
deft timber
like i already said the in-game report mechanism is completely useless so the dev team need to implement a more effective way to report them
raw lark
@blazing saddle Where do I check?
blazing saddle
The option in the lobby called Shop , @raw lark.
raw lark
@blazing saddle No display like akm or car or m24 I spent $ 200 and didn't get it in shop
blazing saddle
As informed earlier, @deft timber. Ingame report speeds up the process of account reviewing by the system and effectively bans the cheaters. It takes some time due to the large number of reports.
You can check the partial list of banned players we post on #news every week.
deft timber
I know a player who is using cheats and I play with him sometimes. He said he bought the cheat for 30$ and last season he reached conquerer using the cheat and he hasn't been banned yet. I personally played with him and secretly reported him but no action yet. So this is proof that the in-game reporting system is completely useless. The guy is still going forward using his cheats and in the way to reach ace and soon conquerer.
blazing saddle
If you do not see any offer in the shop, the offer might not be available at the moment and may come back in the future, @raw lark.
tidal vigil
hackers dont always get caught
i have videos of hackers who killed me that i reported but no ban
raw lark
@blazing saddleMeans the offer returns in the future m4 ❤️
blazing saddle
It takes time for the system to review the reported accounts due to the large number of reports, @tidal vigil.
No public information about that, @raw lark.
raw lark
@blazing saddle I hope he comes back ❤️
grizzled lark
There are no point of complaining about it here, @deft timber. We cannot do anything, thank you for understanding.
keen schooner
I’m waiting for three day to solving my problem in costumer service. Is it normal ?
violet quail
player unknow bug grounds
celest shadow
Hello, @keen schooner. Yes, it is normal as customer service response time may vary from hours to days to even weeks as they receive tons of support tickets daily. We hope that you await patiently for a support agent to respond to your query soon.
keen schooner
What is support ticket ?