@wooden oasis set graphics to lowest and fps to max
#questions
wooden oasis
spring void
So whats wrong here? Do you mean the graphic quality is bad @wooden oasis
spring void
@wooden oasis go to login screen and repair client from there
spring void
Then report in #555492558428700682
steady trellis
I didn't get the outfit that was on the 120uc purchase. And now that option is gone. Please help me
It's been above 18Hrs but they are not replying in the in game customer service
spring void
@steady trellis check the events tab
I remember that players needed to claim it from there
tame kindle
@steady trellis when did you purchase the UC?
@steady trellis did you click on them after purchase?
craggy blade
@steady trellis Can you send any screenshot after purchase?
steady trellis
after purchase that purchase event is gone
craggy blade
@steady trellis It's still there, below the profile icon.
craggy blade
@steady trellis Can you send screenshot of your main menu?
tame kindle
@steady trellis If you bought UC yesterday you would have received a receipt along with date and time on your Gmail. Screenshot that receipt and then Send it to Customer support with complaint.
@steady trellis And yes can you send a screenshot of your main menu?
steady trellis
i have contacted the Customer service in game. but its been +18hrs. they are not replying
gimme a min to send
steady trellis
fk
scenic pumice
Why is asia server broken? europe is working but I live in asia and asia teleports and lagging like hell
craggy blade
@steady trellis Send screenshot of your main menu, maybe I can help you
tame kindle
@scenic pumice Yeah it's bugged for some people will fix soon.
spring void
@scenic pumice servers are laggy since update, wait and it will be stable again
hazy phoenix
@spring voidhi bro how much will it take because middle east is laggy too
steady trellis
@tame kindle
spring void
@hazy phoenix we cant say, but i can predict a hotfix is underway in few days
scenic pumice
Yeaa gussed it 😦 2 days, still not okay 😦 It's real terrible, ping and lag. Europe although works quite finee.
hazy phoenix
@spring voidok thank you alot and have a nice day
spring void
@steady trellis check events tab and the image under profile
craggy blade
@steady trellis Are you playing global version?
steady trellis
bro i have checked evrything
spring void
@hazy phoenix welcome, have a nice day too
tame kindle
@steady trellis yes it seems to have disappeared very odd but add these and the receipt to your complaint and send it.
steady trellis
ok
hazy phoenix
@spring voidthank u 👍
craggy blade
@steady trellis Report it to #555492558428700682 too with these screen shots ...
tame kindle
@steady trellis in my experience when i didn't receive a few coupons from an event and complained with proper screenshots it was resolved in a day hopefully yours will too.
@steady trellis just in case tho go over your outfits carefully.
spring void
Can you check the messages tab too @steady trellis
hazy phoenix
I have a feeling that he collected them but he didnt see good
night cloak
@wooden oasis did you try on different network? is it working perfectly on different network?
tame kindle
Yeah it could be overlooked easily as it is an Epic item not mythic or legendary
steady trellis
@spring void @tame kindle I have double checked my inventory, my game mail, my profile, settings and everything in game. also checked My Gmail, restarted my phone and checked the Customer service now. After buying the 120 UC i clicked the item and my game crashed. IDK why. After that i restarted the game and bought the 180UC Vampire QBZ skin. And i got that. i got the Hat and the Gun skin. but not the outfit.
😭
tame kindle
that's odd to just not get the outfit...but like i said in game support with proper purchase receipts and screenshot of your inventory possibly
steady trellis
and now that event is not showing in my profile. also the customer service is not resoponding. i sent them the SS of the event which is still in my friends account. and the time and the problem
tame kindle
log out and log in @steady trellis
steady trellis
he hasn't bought the QBZ skin that's why its shown in his account
tame kindle
@steady trellis wait so you claimed the hat by clicking on it and then straight bought the qbz b4 claiming outfit?
steady trellis
i claimed. but the game crashed
tame kindle
@steady trellis. yeah #555492558428700682 and in game support
steady trellis
it showed like i claimed so i bought the QBZ
tame kindle
yeah i understand well hopefully the in game support resolves it.
steady trellis
after that i checked the inventory when i found only hat and QBZ skin. then i checked for the event. that even is gone too
tame kindle
i understand probably move to #pubg-mobile now
night cloak
Hi@steady trellis ! Did you download the resource pack?
steady trellis
yes @night cloak
gaunt plover
#meliodas
night cloak
@steady trellis did you repair the game?
steady trellis
yes@night cloak
night cloak
@still notch 
split totem
Is anyone else experiencing awful server lagspikes with the new update?
still notch
Can you send a screenshot? @steady trellis
hazy phoenix
@split totemyes
night cloak
@still notch @gaunt plover
craggy blade
@split totem yes and it will be fixed soon.
split totem
Ok, thank you
steady trellis
@still notch SS of what?
celest shadow
Hello, @steady trellis. That might be an unintentional glitch from the Developers' side. In which after you bought the QBZ skin, the offer menu disappears as you would no longer need it. You need to contact the in-game support and send any necessary evidence of your most recent UC purchases. Please keep in mind that response time from the customer service may vary as they tend to receive hundreds if not thousands of support tickets a day.
still notch
Of the item panel. The bonus top up one. @steady trellis
celest shadow
If no support agent comes in contact regarding your issues, you can try contacting via their support email:
gaunt plover
@still notch hi i played 11 match and didn't see the glitch .
still notch
Yeah everyone is right now for some reasons the servers are running a bit sad. Expect a fix sooner or later though devs should have noticed it by now. @split totem
I was taking a day off. @night cloak
What glitch was that? @gaunt plover
night cloak
Ooom. I mentioned you about 
still notch
Ah i just saw what he meant lol.
gaunt plover
@still notch smoke one, i didn't see the smoke . And i repaired the game . Until now i didn't see that glitch.
still notch
Oh so it was fixed? Thats great news if it was. @gaunt plover
Positive feedback is good great to know it worked out for you. 
spring void
@celest shadow email support has been discontinued
steady trellis
do you mean this?@still notch
celest shadow
Noted, @spring void.
still notch
Yeah sorry about that just saw it.
gaunt plover
@still notch until now it is fixed . And i feedback for any new information. Thanks and bye
still notch
Bye. Have a great day again! 
@gaunt plover
maiden saddle
can someone please help me. I have came back after a couple months away to find that my title 'Season 6 Ace had went away can anyone help me with this ??
still notch
It is time limited.
maiden saddle
but i see people with the season 7 title and thats 2 seasons ago??
weak saffron
Pls do the thing so kr version Can join clan with the other version
celest shadow
Titles that have been gained before Season 8 are time limited and it expires, @maiden saddle. Any titles that you earn during Season 8 onwards are now permanent.
maiden saddle
okay thanks
celest shadow
Season 7 titles ends on 15th September, @maiden saddle.
maiden saddle
ah okay
weak saffron
Pls do the thing so kr version Can join clan with the other version
still notch
No problem glad we could help. Have a great day. 
@maiden saddle
tame kindle
@weak saffron Not upto us
spring void
Ask kr version, it is unlikely to happen anyways
weak saffron
I GOT A CRATE IN ROYAL PASS BUT I JUST DID OKAY I DIDNT OPENED IT now it's not in my inventory how can I open
gloomy olive
Is there anyone who can support me on linking socials with beta accounts? I seem to have got Facebook stuffed up and there's no Google option. Any other apps I can go via?
weak saffron
I GOT A CRATE IN ROYAL PASS BUT I JUST DID OKAY I DIDNT OPENED IT now it's not in my inventory how can I open
craggy blade
@weak saffron The crate of previous season will expire.
spring void
@gloomy olive beta version uses guest account mostly
craggy blade
@weak saffron You may open the crate during the specific season.
weak saffron
Meliodas tell these 2 questions Answer
- Am not getting bonus challenge voucher
- Login 30days is stuck on 19 why
gloomy olive
@spring void Indeed and I do - but I've had the same character since S3 and my device is due a change. I'd rather not ditch it now.
still notch
I’ll check if i can access mine since i bought uc and the qbz. Just to check if it is missing. Any other how it is definitely a bug. Only way is through customer service/support but your chances are dim in it getting resolved. Did you try a different device? A friends one that has it. And then ask him if you can log in shortly. @steady trellis
weak saffron
Meliodas tell these 2 questions Answer
- Am not getting bonus challenge voucher
- Login 30days is stuck on 19 why
@still notch
tame kindle
@weak saffron please refrain from repeating questions or spamming.
craggy blade
@weak saffron you can redeem the bonus challenge voucher only limited times.
spring void
@gloomy olive beta version account cant be changed to another device it doesnt matter as you cant spend on it anyways
shell garden
Lol so demanding
For the challenge in question, is it 30 days in a row? @weak saffron
craggy blade
@weak saffron And if you skip one day log in it will count from day 1 again.
shell garden
^
weak saffron
Yes and I don't got the voucher of bonus challenge in start
still notch
It is probably a consecutive log in achievement and you have missed a day. @weak saffron
shell garden
It won’t go up from 19 until you get 19 in a row again
weak saffron
Nope @still notch
craggy blade
@weak saffron You need 200 bonus challenge points to redeem it.
gloomy olive
@spring void The last thing I want to do it spend money on it - but I've got lots of free stuff because the coupons are sometimes open.
weak saffron
In the start we don't get. For free?
still notch
If you miss a day it doesn’t reset. Stays on highest and starts at zero from behind. @weak saffron
craggy blade
@weak saffron You must have used it.
last ridge
shouldn't it say helmet...?
still notch
Yes you did no other reason man. For log in stuck problem. 
@weak saffron
craggy blade
@last ridge Are you playing kr Version?
tame kindle
@weak saffron wdym by in the start?
last ridge
global
spring void
@last ridge you can report if you want in #555492558428700682 🙃
tame kindle
@weak saffron when did you make your account?
weak saffron
1-2weeks ago
craggy blade
@weak saffron The bonus challenge was ended some TIME ago, maybe it was expired.
still notch
Also is the challenge still available? Seems like it isn’t from behind?
weak saffron
so when it will come again I will get 1¿?
tame kindle
I don't think new Accounts get the free voucher
weak saffron
WHy?
edgy pumice
legend what ist that screenshot from ?
craggy blade
@weak saffron The free voucher was distributed long time ago when the first bonus challenge was started.
edgy pumice
ist crewchallenge total 18 games or 12
tame kindle
@weak saffron Because the free voucher was gift for the beginning of the event now that the event is old they don't need to.
still notch
It is a limited event for specific regions. @edgy pumice
hasty belfry
@edgy pumice 18
edgy pumice
because in the rules it says 12 matches best 8 get count
wraith lark
How do I leave a crew?
tame kindle
@charred heath First off please refrain from using inappropriate language, Secondly we don't deal with bans read #481198147478224896 if you want to report something do it in game if you are not satisfied give them rating that you feel is right
charred heath
This game is trash yesterday i got killed by a hacker and i recorded the game play i sent it to helpshift and they did nothing
still notch
Should be somewhere did you try hitting your name? @wraith lark
charred heath
@tame kindle how just how???
tame kindle
@charred heath Thirdly Refrain from repeating the same message.
still notch
All hackers eventually get banned.
tame kindle
@charred heath could you send me the ss of message you sent in game?
charred heath
Okey
wraith lark
@still notch yea I tried hitting my name but there is no option for that shows me where I can leave a clan. I would help if you send me a screen recording of what to do.
tame kindle
@wraith lark during crew challenge all crews are locked can't leave.
still notch
I’ll go scout it right now for you. 
@wraith lark
night cloak
@wraith lark Go to crew menu to leave a crew. Kindly follow the picture to open crew menu.👍
wraith lark
@still notch @night cloak thanks guys, helped a lot
night cloak
@wraith lark You are welcome🙂
still notch
Goes in to get lost. Gunna steal that. 
@night cloak
No problem glad we could help even if i did nothing. Have a great day! @wraith lark
surreal turtle
Duffer developer's...
Ruined conquerer arrive effect by making even crown guy's the same
tame kindle
@charred heath Aight so you contacted korean support and used not...korean so yes maybe the video was something obvious but they follow a protocol and were unable to clearly understand the text.
charred heath
@tame kindle so how do i contact the normal support
wraith lark
@still notch you have a great day to
charred heath
Or english support or i don't what they called
still notch
What is an arrive effect? When a helper needs help. 
tame kindle
well currently only way is through in game button.
charred heath
@tame kindle i did report him and he is not banned i'm sure
tame kindle
@charred heath Subpoint 6.2 in #481198147478224896
still notch
It takes time don’t worry eventually he will. They ban tons a day. @charred heath
tame kindle
Showing us proof will do nothing staff here and us volunteers hold no power on banning.
Well staff here can ban people on discord other than that no power in game.
night cloak
@surreal turtle it's your own opinion! They have the right too! Everyone working hard, don't they? So, they deserve it!
charred heath
@tame kindle i know but even with their new feature that sending proof they didn't do anything
tame kindle
@charred heath It takes time they recieve a lotta reports on a daily basis.
celest shadow
Hello, @charred heath.
Unfortunately, we do not deal with hackers here so reporting them here would be redundant. Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 in the #481198147478224896 channel for further instructions. The following information is required:
- Username of the player you wish to report.
- Evidence in the form of screenshot(s) and/or video(s).
dapper scarab
Does pubg have any plan to turn off their stoopid aim acceleration in pubgm? Just messes up with my aim
celest shadow
In addition, customer support response time may vary as they receive numerous support tickets daily and it may take some time till they get in touch with your query, @charred heath.
still notch
They do get banned behind the scenes. Usually in big waves. Also the number of cheaters and cheats greatly out number the devs. It is a constant checklist/war. One day we will reach unicorn rarity. Sorry if you are disappointed we know how you feel we are fellow players as well. @charred heath
charred heath
@tame kindle maybe a will get muted for what i'm about to say but all they need to is to ban all arab players they use hacks they even got youtube channels of players playing with hack and gift the hack software to the viewers so ... sorry but it's my opinion
still notch
You can turn off auto aim in settings and adjust sensitivity in there as well. Even individual scope settings. Also are you talking about gyro just making sure? @dapper scarab
tame kindle
@charred heath Move to #chat your problem was solved.
dapper scarab
@still notch Aim acceleration (not auto aim or gyro or aim assist)
still notch
tame kindle
@dapper scarab aim acceleration? do you mean sensitivity?
olive dagger
Why my game is crashing while I'm in a match.?
tame kindle
@olive dagger what device are you on ? what graphics settings do you play on?
olive dagger
Moto g5 plus which has 4gb RAM and graphics are smooth and medium
dapper scarab
Xbox users had the same issue @still notch
Aim acceleration is basically when u swipe the same area on ur screen, ur crosshair covers diff distances as it accelerates thus u cannot build muscle memory!
celest shadow
Hello there, @olive dagger. In order to attain a smooth gameplay, please make sure you close all background applications that may be running in order to clear up some memory. In addition, you may also log out of your account and in the login menu, click the "Repair" button on the top right of your screen and have your game repaired. I hope that resolves your issues.
still notch
That is probably due to scope sensitivity. 
tame kindle
@olive dagger Try cleaning ram and closing apps before playing, routine repair it, uninstall and reinstall.
still notch
Each one has its own feel. Also xbox is different from mobile version.
dapper scarab
smh🤕
If you play many fps games u wud know what I am talking bout
Just need to talk to a developer
olive dagger
I always play after closing all my background apps..
tame kindle
@olive dagger yeah repair game?
still notch
I play FPS games don’t worry your term is just un familiar. If you adjust your sensitivity’s and make them all equal you could achieve what you want. @dapper scarab
olive dagger
And why using gfx tool can lead u to ban?it's just enhances ur device ...it's just like you are playing on a better device right?
storm flumeBOT
Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @olive dagger.
celest shadow
Hello, @dapper scarab.
PUBGM has no consistency in how the crosshair moves, I understand what you want is the crosshair to always move at the same speed all the time. If it's consistent it's easier to practise and commit things to muscle memory. The current suggestion to "turn it off" is to set acceleration to 0 and increase your sensitivity to suit. I've read reports that this still gives a tiny amount of acceleration and it could be beneficial to set acceleration to 10 and lower the sensitivity to suit. Whichever feels best for you I suppose.
cosmic gazelle
My ping is always 150+ from 9PM to 12:30-1AM, why?my bandwidth is good. This problem is with pubg only, I even repaired it,what to do?
olive dagger
What are the ways by which I can attain a smooth gameplay without lag or minimum lag ...ps:I have 4GB RAM phone with Snapdragon 625
tame kindle
@cosmic gazelle the ping spikes are a bug and will be fixed soon.
dapper scarab
@celest shadow Yes exactly thank you for the response. But in mobile there is no such option yet! I hope developers look into it soon and they know about the issue
cosmic gazelle
@tame kindle owke bro .and any update on that "Not Ranked" in Region bug, it is still there in my account since Season 5
tame kindle
@cosmic gazelle You mean in ace tier?
steady trellis
@still notch can you access the event after buying the QBZ skin?
celest shadow
Hopefully the option you mentioned will be added in the future, @dapper scarab. As of now, it is best to just increase your sensitivity as the option is not available yet. Have a great day ahead.
cosmic gazelle
@tame kindle I mean, Regional title such as # close encounter etc in a particular region, it always shows 0 to me and not ranked in everything
Since season 5, you guys said it's a bug but it isnt solved yet
steady trellis
and yes i have logged in wi th my friends device. its still not appearing
olive dagger
Can someone answer my question too?😅
tame kindle
@cosmic gazelle Hmmm i have no knowledge of this the others might be able to help.
oak plover
I bought a $25 gift card and put it in google play store and pubg is not accepting it to buy UC
celest shadow
It depends on your device processor as well, @olive dagger. Since you mentioned that the specifications for your device are 4GB RAM and Snapdragon 625, I do not think it will allow you to achieve the Smooth+Extreme framerate (60FPS) experience unfortunately. I hope you understand.
cosmic gazelle
tame kindle
@olive dagger make your fps the highest available settings and the graphics smooth.
still notch
Seems to disappear afterwards. Might be a bug. Try to report it in #555492558428700682 look in pinned messages to find out how. @steady trellis
celest shadow
@cosmic gazelle, you are currently in the "Friends" ranking section and not the regional ranking.
steady trellis
did you buy the skin?
tame kindle
@oak plover do you have multiple google accounts logged in?
celest shadow
Does the same happen to regional rankings as well, @cosmic gazelle?
still notch
Yeah i got it all. From memory never use to fade. @steady trellis
oak plover
no
cosmic gazelle
@celest shadowYes,I'm trying dince season 5 to get it but I never got the title even when I had stats to get it,and in friends, it shows 0, even my friends can't see my name in their friend's section.
oak plover
you mean on the play store?
cosmic gazelle
And when I try to change for example, from Solo wins to Squad wins to see my region rank over there,my game will get freeze and then I've to restart
tame kindle
@oak plover yeah and when you click purchase make sure the payment method is the redeem card.
steady trellis
@still notch is the event of uc purchase rewards still showing in your account?
still notch
No. @steady trellis
oak plover
I cant use money from my Google play balance??
tame kindle
@oak plover yes.
celest shadow
That surely is an odd bug, @cosmic gazelle. I highly recommend that you send a bug report to the #555492558428700682 channel. You are required to fill in a bug reporting form and you may find the form in the pinned messages of the #555492558428700682 channel. In view of this, other users who experience the same issue may upvote on your bug report and hopefully it will get fixed. 😃
olive dagger
How a guy is at #1 position in Asia server with 0 solo matches played?
celest shadow
I will check in game and see if I experience the similar issue, @cosmic gazelle. If so, I'll send in a report as well. 👍
cosmic gazelle
@celest shadow owke bro, but this issue isn't faced by a lot of people, my secondary account works fine but this issue is with my main account only
But many people had messaged me regarding this
blazing saddle
Try to clear the game cache from the device settings. The game will automatically redownload the data once you open it after clearing cache. This should fix the issue, @cosmic gazelle.
cosmic gazelle
@blazing saddle done everything dude, its there since season 5, its season 9 now so its a major issue to be solved
steady trellis
@cosmic gazelle wait 24 hrs If you entered now.
celest shadow
Everything works well on my end here, @cosmic gazelle. Perhaps you should try the solution that had been suggested by Toroid. 😃
cosmic gazelle
@celest shadow I said Its there since season 5, till now I've even formated my phone and got a new phone too dude,I'm not mad that I'll be messaging here if it's too easy to be resolved
blazing saddle
Also, @cosmic gazelle, the 'Not ranked' issue is a visual bug which has already been reported to the team and will be fixed soon. It happens when too many people inhe leaderboard and have similar number of points as you, keep playing normally and it should get fixed, @cosmic gazelle.
Can you confirm if you receive rank points after completing a Classic match?
dapper scarab
@Secret Piston#1615 Do you know what the low medium and high framerates are precisely like 30 60 90?
cosmic gazelle
@blazing saddle ya I do recieve it,but it's there since season 5 dude, it should've been fixed now.
Its not just visual but it's an actual bug, why my game freezes when i try to change from solo wins to any other option?and why I didn't get ranked in region even for example the #1 solo wins guy had 223 wins and I had 220 wins so as per that I should've got the #2solo wins title(just an example) but no,I didn't get it.
I've reported this 100+ times and I even have the screenshots of it if you want to see.
I had reported this many times in game too but no solution
night cloak
guys plzzzzz someone help me ,
i didn't get any update of season 9 on gameloop yet
what should i do plz ?
steady trellis
@dapper scarab max is 60 that is extreme.
celest shadow
@dapper scarab, as far as I know - you are only able to achieve 60FPS with the "Extreme" Framerate option under the Graphic settings. As of now, most high-end devices are able to attain this "Extreme (60FPS) framerate" option by selecting the lowest graphics possible, which is (Smooth).
blazing saddle
The maximum frame rate available for the game right now is 60 FPS. Try keeping the graphics as smooth and the FPS as maximum possible for a smoother gameplay experience, @dapper scarab.
shell kraken
On the luky spin it landed on the ak but I got 12 silver
cosmic gazelle
If you guys can report this to an offical then Ill be thankful
blazing saddle
Can you confirm if you receive points after a Classic match, @cosmic gazelle?
cosmic gazelle
@blazing saddle ya dude I said I do recieve points
steady trellis
smooth=30FPS
medium=30FPS
high=40FPS
ultra=50FPS
extreme=60FPS
@dapper scarab
shell kraken
Well
blazing saddle
Okay, thank you for the information. The bug has already been reported to the officials, @cosmic gazelle.
kind olive
@steady trellis thats wrong info
shell kraken
On the luky spin it landed on the ak but I got 12 silver
blazing saddle
It is a common bug being faced by a lot of users, no need for character ID, @cosmic gazelle.
cosmic gazelle
@blazing saddle oh ok.
shell kraken
Well
blazing saddle
It is a visual bug, @shell kraken.
shell kraken
What
blazing saddle
Report it to the ingame customer support, @shell kraken.
kind olive
@blazing saddle when my bug will be reported in report channel
night cloak
What was your bug?it might got rejected because of lack of evidence @kind olive.
kind olive
Someone just uploaded my bug in that channel . Well who did that ?
night cloak
Nvm it has been approved by ToRoiD.
kind olive
Thanks
ember pilot
I just killed by hacker in crew challenge i have video and his id. Please help because in game report and do nothing
night cloak
It will take time.
ember pilot
How long? After the hacker winning the crew? Lol
night cloak
Does tencent fight against Hacker? Got 3 Hacker in 1 round again.
surreal turtle
@night cloak lol who works hard for crown or ace
night cloak
No idea. Try reporting through email it should be faster then.
surreal turtle
Conquer push need patients
night cloak
@night cloak No, useless they will just create a new account
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
@surreal turtle don't be jealous! It's perfect👌
Anti cheat system will detect it @night cloak.
I got killed trough a wall and detected nothing 🤔 while we were running around the whole map followed by the Hacker squad
They knocked us so many times trough cover
indigo mulch
my account was banned by mistake for 3 months please help
blazing saddle
@indigo mulch Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.
vestal python
Fix this dumb game i get hackers almost in every match..
storm flumeBOT
Hello, @vestal python!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
indigo mulch
I played without any third-party programs
besides my one day
the second account was also banned for 3 months
steady trellis
@night cloak go to #emulator-support
night cloak
where's chat?
storm flumeBOT
Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.
blazing saddle
We do not provide support for banned accounts, @indigo mulch.
For further information read faq subpoint 2.9 in #481198147478224896 channel.
frozen pewter
How to do gaming live
night cloak
@night cloak unfortunately hacks are becoming so common, especially macting in high tiers nowadays, keep reporting nothing else can be done, as long the UC and coins are unhackable no one will care 😞
@frozen pewter this is not a game related question, however check omlet arcade app as an example
night cloak
@hardy jasper keep reporting them, eventually they will get ban
hardy jasper
Doing that for last 3-4seasons
Hackers just make new accounts
The antiban system is just tash
night cloak
@hardy jasper if you spend sometime in this channel you will see plenty of players asking for unban, so anticheat works but no perfect
opaque mist
The problem with this game is not devs fault it’s Apples fault for making it against the TOS to ip ban / Device ban
Also the anti cheat ant do anything if you have proxy so that’s why it’s very important to report every hacker so They can get manual banned
dapper scarab
@DÎmMortaLP#3721 @ToRoiD#1337 @Secret Piston#1615 oh i didnt know that thnx alot
night cloak
@night cloak :/
@night cloak @opaque mist #pubg-mobile if you guys want to talk about the game, this is support only
pallid parrot
In indian bonus reward which rank is needed for win the ballte coin 👀
Any moderator ???
night cloak
@opaque mist Im an IT security guy, the problem is not from the anticheat system, the limitation comes from phone limited resources to run stronger protection algorithms, anyway #pubg-mobile for game chat, thanks
pallid parrot
In indian bonus reward which rank is needed for win the ballte ??????
opaque mist
The problem with hackers Bruh is obviously apples tos nothings wrong with this the anti cheat lmao
Anyways bye
pallid parrot
@night cloak
night cloak
It's shown in pinned message @pallid parrot.
pulsar basin
Hey guys
spring void
@pulsar basin hello, how may i help?
serene blade
I need help! I buyed a ipad 2018. If i am ingame and activate the mic, the sound is horrible. It doesnt work with any wired headset. I tested ist with different types, also lightningcable. The only way it works is with bluetooth, but the latency is bad for gameplay. I also tested the iOS 13 beta, but doesnt help. Does anyone knows about this issiues and have solution? Otherwise i will sell this thing and try to get an android.
woven atlas
Check pinned message.
night cloak
Explain?
night cloak
@night cloak those players join squad and leave the game so thier squads win and it get recorded for him for regional ranks
Smh
@night cloak i have seen many joining me and to get the title most squad wins etc
night cloak
@pulsar basin those who want to cheat on getting the regional titles and ranks
@serene blade i use ipad sometimes, make sure to purchase an lightning converter compatible with ipads, the bluetooth always lag sounds, i dont recommend it
serene blade
@night cloak i've tested a original lightning adapter and lightning- headphones, doesnt work
night cloak
@serene blade have you tried to repair the game
serene blade
yes @night cloak
misty tendon
The time traveler of kar skin of taiwan event is petmanent or no ?!
blazing saddle
Do you play from the Taiwan region, @misty tendon?
blazing saddle
Or are you using VPN, @misty tendon?
misty tendon
Iam disconeect the vpn i connect it only for coleecting rewarfs
blazing saddle
If you buy region locked event items from other regions using VPN or other network changing methods, the item will show unusable unless you are currently in that region, @misty tendon.
misty tendon
After the 30 days i will change the region but the items will dissapper or not and i need to know the kar skon is permenant or no ?!
Iam from egypt and i connect the game to taiwan
And i will take bann for this or no ?!
Many of people make this
hardy jasper
@night cloak anticheat works perfect? Nice joke. I got killed my same hacker thrice even after reporting him 3 times.
zenith crown
@blazing saddle Hey is this compulsory to stick on conqueror till the end of the season to achieve Conqueror tier entrance effect and name tag ???
latent garnet
Hey admins!
Plz help me out with the new sound glitch
surreal turtle
@night cloak lol it makes conquerer guy's look same as crowns guys
night cloak
@nova snow thanks for the feedback on that issue, it'll be included in the report 👍
thorn siren
Hi guys, I have such a question. Is there any way to untie Google play games from PubgM?
still juniper
@night cloak hii
night cloak
@still juniper hi!
@night cloak I'm not entirely sure about this one, have many players reported it?
It should be 2 options right?
I’m not sure...
Yah
grizzled lark
Did you previously had an iOS device, @night cloak?
still juniper
My account has 5 m ban what what❓
crude ridge
Wtf why are there hackers in crew challenge? That's so unfair. Is there a way to get another game and remove the points of the game in which my team was killed by hackers?
still juniper
storm flumeBOT
Please refer to this channel's pinned messages for further information, @still juniper:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
crude ridge
I recorded them hacking.
crystal vector
bold siren
Please report them in-game, @crude ridge. We cannot do much about it here.
crystal vector
@crude ridge everyone hacking bro
storm flumeBOT
Hello, @crystal vector & @crude ridge!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
crude ridge
RIP... all from my reportet them!!
crystal vector
@storm flume I do every time but the don’t get banned
night cloak
Any solution for my prob?
crystal vector
@night cloak link your account to the Game Center and displayed your Facebook account
night cloak
I can’t :/
crystal vector
@night cloak your Facebook email sign it to the game canter
grizzled lark
There are three reasons for the issue, @night cloak :
1 - You have recently switched your operating system, either Android to iOS or iOS to Android. Simply switching back will solve the issue.
2 - One of your linked social media methods were revoked, either you mistakenly did it from your social media settings or you asked customer support to revoke it for you.
3 - If your login methods are either WeChat or VK, you'll need to install the apps manually on your phone, in order for them to show up on linked social media settings.
night cloak
I’m sorry, am confused, dm me w/ screenshots on what to do pls 🙃
grizzled lark
Kindly read the pinned messages of this channel, @still juniper.
night cloak
Ain’t recall connecting it to something else... but, I guess it’s alr 🙂
blazing saddle
Hello, @zenith crown
Sorry for the delayed response. Regarding your query, players will get the conqueror effect as long as they reach the conqueror tier in the season and receive the Season x Conqueror title at the end of the season.
crystal vector
@night cloak here bro Game Center
@night cloak If your Facebook hacked you well lose your PUBG account and so easy to hack Facebook
night cloak
Mhm
storm flumeBOT
Please avoid going off-topic. You can have unrelated conversations in #chat or #622098914660712472.
night cloak
Heya, how do I make customer service remove my linked account? @night cloak
Perhaps they could see if there’s a possible linked account, otherwise than Facebook
They usually don't, but try contacting them ingame
Even though I don’t recall linking
Will try 🙂
steady smelt
Nothing makes me happier than killing a hacker, or when they kill me and i record a video of them jumping high and stuff and send it to pubg and they get banned within 2 days especially when they've spent so much "effort" in previous seasons, all that, gone. see you in your new account
blazing saddle
Hello, @steady smelt
You can take off-topic discussions to #pubg-mobile, #chat or #622098914660712472.
If you wish to report hackers with evidence, kindly report it to the ingame customer support. We do not deal with hacker reports here.
still juniper
anyone tell me why are my account ban
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @still juniper. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
keen schooner
@night cloak
Hello my friend get ban its mistake
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @keen schooner. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
keen schooner
Hello any body can help me
blazing saddle
Refer to the message by @storm flume, @keen schooner.
keen schooner
@blazing saddle
He play in Korean vr.
@blazing saddle
I am checking nothing there
You can help to know the problem
blazing saddle
Hey, @keen schooner
Kindly refer to this :
kind olive
@blazing saddle can you please check out my another crucial bug that i reported now , i need your approval ?
keen schooner
@blazing saddle
He not use any of this how we can fix that
blazing saddle
Sorry, report has not been approved, @kind olive.
kind olive
Why is that so ?
blazing saddle
Click the File Claim button and wait for response, @keen schooner.
keen schooner
@blazing saddle
That work ?
kind olive
I uploaded bug with proper explanation and with evidence in YouTube video @blazing saddle
keen schooner
@blazing saddle
Ok thank you for gave me your time good by and thank you again
scenic pumice
Hey @blazing saddle is there gonna be a fix soon for the server issues? like high ping and lags?
sinful gale
So we not allowed to use keyboard and mouse bc I'm using octopus with it and I get this
grizzled lark
It should be soon, @scenic pumice. The server's can be unstable due to the beginning of new season and many players playing at the same time.
Ocotopus isn't affiliated by the game, @sinful gale.
kind olive
@grizzled lark
can you please check out my another crucial bug that i reported now in bug report form , i need your approval ?
scenic pumice
Awww 😦 Thank you, Facing terrible bugs and ping. It's just teleporting and dying instantly. K/d surely getting destroyed. I hope it's soon 😦
grizzled lark
Have you reported it in-game, @kind olive?
kind olive
@grizzled lark in bug report form
sinful gale
@grizzled lark so Are we allowed to use any keyboard and mouse/keymapping services?
grizzled lark
The first step is to report it in-game at first, @kind olive.
Don't think so, @sinful gale.
sinful gale
Oof
kind olive
@grizzled lark alreay done several times
grizzled lark
And it has been already reported by someone I guess, @kind olive. So one approved report is enough.
kind olive
@grizzled lark no , i just uploaded another crucial bug that exist for 1 year and so many people suffering
@grizzled lark the bug which you seen is the old one as i uploaded new recently
i am talking about game chat lag @grizzled lark
grizzled lark
Yes, I know, @kind olive. But as I said the bug has already been reported, so we can just hope that it will be fixed soon.
kind olive
@grizzled lark which bug you think that already been reported ? If so then where it is ?
night cloak
Hello guys I have only one Quation
grizzled lark
The freeze frame, fps fluctuations and the chat lag, @kind olive.
night cloak
@
Tell me his win 14 and his first in the lesta
What're you trying to say here
Kill my self what the hell happend to much proplems
What's wrong with that guy cheating or whatever
Bro I was killed by hacker 8 times today.
That so Discasting his win only 14 and there write 19
@night cloak what do you mean?
I swear Never play PUBG again
kind olive
In region ranking , its says he has 19 wins but in statistics it shown really 14 Wins only . Thats bug
night cloak
Ah nevermind I know what you mean
Most likely a glitch most likely a bug
Fk PUBG for hackers only
night cloak
There's million of report trought this game
So it's quite understandable that they slow at banning hacker
Why pubg don't ban the IP address of of hacker device permanently
@night cloak bro today about in every 2nd game I met a hacker
@night cloak because they are hiding the IP before starting a match🙂
Hello
@night cloak the best way to report them is customer support. Record a video and submit it to customer support
Hi@night cloak!
I recorded every video
@night cloak then, submit it to customer support!
Everything is patience there's probably about thousand of ppl effected and using cheating program
@night cloak how to report plz tell me
grizzled lark
I couldn't find those previous ones, but I'm definitely sure that those have been already reported, @kind olive.
night cloak
I need help
@night cloak From the gamebasic settings-customer support (bottom left corner)
shell garden
there's a really simple problem with IP bans in school networks, apartments, universities, etc.
it's the same reason why many big games like League of Legends don't IP ban
night cloak
@night cloak thanks
kind olive
@grizzled lark nope it not properly reported and its not fix even after 1 year so please approve bug so it can fix in upcoming update s
shell garden
also there are plenty of ways to get around IP bans with the same exact IP, making it rather useless
night cloak
Hello i Need help
@night cloak what is the issue?
I took Ban for no reason
Help pls
@night cloak
kind olive
Use file claim option given in that screenshot
Thats only option or you can complain in court lol
storm flumeBOT
Please refer to subpoint 2.9 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
night cloak
@night cloak it says you have violated their terms and conditions.
Now you have 2 way!
- Use
file claim[yellow button]
- Or wait until 2019.12.13
night cloak
Can you tell me the reason that I did not use hacker
kind olive
@ @night cloak no one can answer except you and pubg developer
night eagle
New update new exploits
storm flumeBOT
Hello, @night eagle!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
night eagle
Automated response everywhere
night cloak
Is there hope that my account will come back because I did not use hacker and my assessment did not come down !
night eagle
This is 20th time I got kileld by hacker after the new update
Yesterday I emailed Tencent about the cheater with proof but no reply
brisk nacelle
@kind olive Reja3lou l compte nik mok
kind olive
@moderator help me in approval of bug game chat lag
night cloak
Help
brisk nacelle
@kind olive a Nik mok
kind olive
@night cloak its not going to come back 99% . Its better you forget your account and just create new one
brisk nacelle
It is going to come back to him in December 13th Tho haha
night cloak
سوة نتاع يماك يا وليد قحبة
brisk nacelle
"Create new one"
shell garden
@night cloak vast majority of users won't get past that automated messages in file claim. anyone who does get their account back got it from file claim (and my friends who did sent a few dozen messages before getting a real person's help).
I DID hear from here that someone used their friend's phone (who had never been banned before) to mroe easily contact customer support.
brisk nacelle
😂😂😂😂
Is there any other admin or moderator or someone from support other than that pink haired dude whose name is short for Ravioli
night cloak
زائل وش راه يقول ازبي
kind olive
@brisk nacelle i am not moderator , i need help fron moderator too
night cloak
@kind olive
brisk nacelle
Aaaaaaah I thought you were a moderator lol
night cloak
نحرقحتشونيماك
kind olive
I am just passing my time here , waiting for moderator
brisk nacelle
My bad g
kind olive
But no one coming to help me
storm flumeBOT
[RZ] WALKER#6308 was muted | spamming in #questions in other languages.
night cloak
@night cloak bro they tell me to send email but I don't find the email
left flame
blazing saddle
The evidence you provided was not sufficient, @kind olive. There was no proper explaination and the video had no sound. This is the reason why your report was rejected.
For further questions, take this issue to #discord.
How may I help you, @brisk nacelle?
If you need assitance, never hesistate to ping an online staff member.
night cloak
@blazing saddle I want to report hacker made it
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
kind olive
@blazing saddle it doesn't need game sound as audio is fine . Its about fps which i shown in video in bottom right corner . You need keep eye on that fps if it going down to 40 fps around or not which says its lagging and if you see in video you will see stutter which don't happen before i open chat . My explaination good enough its just bug that is complicated
@blazing saddle who staff members ?
blazing saddle
Sorry, the evidence is not sufficent, you can feel free to report it directly to the ingame customer support, @kind olive.
brisk nacelle
@blazing saddle I need to seel my Pubgm account cuz I gotta go to school and stuff so.. It's linked to both my Facebook and Google play games and I need them both. So. Is there any way I can unlink one of those social media accounts from my Pubgm account
Sell*
blazing saddle
Staff members include Contributors, Moderators or Administrators, @kind olive.
kind olive
@blazing saddle what should i share to make the evidence good enough ? Its just you not able to understand bug which i can explain you if you not understanding in it
night cloak
@blazing saddle bro I made videos today I was killed by hacker in 8 games
blazing saddle
Account selling/trading is against the game ToS and your account will be suspended if it violates the ToS, @brisk nacelle.
Furthermore, refer to the image below for question regarding unlinking of social media
brisk nacelle
@blazing saddle I'm selling it to my cousin only cuz I need money to go to college
night cloak
@blazing saddle tell me how to report
blazing saddle
Account selling violates the game ToS, @brisk nacelle.
storm flumeBOT
You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
brisk nacelle
Okay I'm gonna GIVE it to my cousin :)
kind olive
@blazing saddle what should i share to make the evidence good enough ?
blazing saddle
That includes trading or sharing accounts by sharing the sensitive login credentials.
kind olive
i don't want to report bug in in game customer support as they are just like with automated message . Never help me before properly @blazing saddle
blazing saddle
Report it to ingame customer support, @kind olive.
night cloak
@blazing saddle don't get the report option soó plz hu
blazing saddle
Resubmit with proper visible evidence, share the graphics screen and the FPS, @kind olive.
kind olive
@blazing saddle fps is shown in right bottom corner screen already in video . Graphics is hdr extreme
@blazing saddle i play this game a lot . I can detect this frames drop or stuttering issue quickly with my eye as i have lot of experience in it . Just believe and help to pass this bug get approved as several people suffering too in my friend list and you can see people talking about " chat lag ” if you search in discord search bar
quiet oxide
Last man from squad has more hp?
kind olive
I waited for like 1 hour here so my bug can get approved but no one helping wow . Its night here i want to go to sleep so help me fast
blazing saddle
Can you resubmit the bug with the above mentioned changes, @kind olive?
kind olive
@blazing saddle yeah but reporting bug is so lengthy process . But what happen to my past report form
blazing saddle
It was rejected, @kind olive.
kind olive
Its rejected for no reason ?
blazing saddle
Rejected because the evidence is not sufficient, @kind olive.
kind olive
@blazing saddle its sufficient , graphics screen is irrelevant to mention in video as its not showing how game chat makes game laggy , if we want know then game itself in video says its hdr extreme
blazing saddle
Can you resubmit it with the above mentioned changes?
kind olive
@blazing saddle how graphics screen is relevant in evidence which i need to redo my work all again ?
@blazing saddle you said show fps which already shown in right bottom corner in video which showing live fps meter
blazing saddle
The fps changes are just for a few seconds and it can also be due to internet fluctuations, you need to make a proper evidence video.
kind olive
@blazing saddle that few seconds can makes you die in game . Usually i get no frame drops but only happen after i open game chat . I am conqueror player in this game which shown in video says how experience am i . If carefully see video there 5 times it drops to 40 fps and you can notice like screen stop for split seconds when i using emote in last portion of video which is bug
edgy spruce
Any help i have banned 10 years and i dont use any hack there are no reason im not a hack how i can unlock it i have been play from S2
verbal sequoia
Hello
vale torrent
storm flumeBOT
haviox#7475 was muted | Promoting Hacks.
Hello, @vale torrent!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
peak wadi
Who deleted my massage & why
night cloak
Ok take his kill me 3 time today and report him with All members in the Game Nothing
median quarry
@night cloak Um I just have questions, When is the pubg Erangel revamp update coming out?
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
minor girder
@kind olive if you are using Bluetooth headset it does freeze the screen when turning chat on for a second and doesn’t happen if again if you leave it on. If you start out with it on then you won’t have an issue. It started happening to me this season and only occurs for me when I have to switch mid game to Bluetooth so I can charge my device.
ruby pine
Hi ...i have a cheater friend that i want to report directly to the stuff ... i have strong evidences against him ... whos should i talk to .
still notch
All cheaters eventually get banned. @ruby pine
ruby pine
That w9nt work ... i have a video thats confirms my claim
still notch
It will you just have to be patient.
Maybe your device cannot handle Bluetooth, Wifi or Mobile data plus the game simultaneously. Thats alot of hard work. I recommend wired headsets for PUBGm. @kind olive
Multiple tasks don’t really help also. Since you hover mid game and etc.
minor girder
My device handled all of it before this season and only started happening 2 days ago. I’ve played like this since season 1 on the same device. @still notch it’s not a big deal I was just trying to help out that guy that was having issues.
still notch
Oh didn’t see that sorry. 
minor girder
No problem @still notch
hazy dagger
it was good while it lasted, but I will have to stop playing pubg mobile on the emulator.
it's impossible to play with so many crooked players
thick crystal
Do something about hackers pplllsss
hazy dagger
@thick crystal I'm stopping for it
night cloak
please move to #chat #622098914660712472 if you wish to keep conversations going. if not please avoid all conversation in #questions
torn spruce
soy brother has a A70 and when he plays the joystick bugs out
anyone else dat has the same prob?
night cloak
@torn spruce please refer to the pinned messages in #555492558428700682 and report to a moderator for your bug to be posted
torn spruce
alright thank u
night cloak
@delicate solstice please refer to #555492558428700682 to find your answer and if you can't find the problem then refer to the pinned messages and report to a moderator
delicate solstice
Ok
carmine stirrup
Hello, Is there a solution in the hack challenge
night cloak
@night cloak they will ask you to give an email address that belongs to you.
clever spire
Wtf i perchased about 24,99$ in app store and i perchased UC but there have no UC IN MY ACCOUNT
shell garden
@clever spire in this case (on top of contacting in-game customer support), it’s recommended that you also contact Apple or Google Play Customer Support. Verify that you have had money deducted from your bank account before doing so though
clever spire
I send it to the custemer sevice in game but they dident answer me
shell garden
That usually happens, pubg mobile customer support is notorious for being unhelpful. Please contact google play or Apple customer support, and let them know that tencent is not replying
I did hear my friend got his UC one month after he bought it before, but definitely don’t wait around for that to happen
clever spire
From where i can contacr apple !?
celest shadow
Hello, @night cloak. Unfortunately, we do not deal with hackers here. Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 in the #481198147478224896 channel for further instructions. The following information is required:
- Username of the player you wish to report.
- Evidence in the form of screenshot(s) and/or video(s).
night cloak
Hello My name is (keller205) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5509346408 )
celest shadow
Hello there, @night cloak. Thank you for reaching out to the support section. However, we do not deal with account suspensions/ban here. Please refer to subpoint FAQ 2.9 in the #481198147478224896 channel for further information regarding account suspensions.
I suggest that you click the "File Claim" button upon entering the game and try to get in touch with the in-game Customer Service.
night cloak
Hello My name is (keller205) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5509346408 )
Dear Keller205 we don't do that here we don't unban people, what you gotta do is click "File Claim" @night cloak
Spamming the same message repeatedly is just wasting your life do something useful do file claim
I talked to BJI, I sent 8 times and did not
sacred herald
team hacker use wall hack aimbot speed pfff imay be i will stop this game and play naruto there no cheater here evry game hacker kill me i
night cloak
my game ms is always 150-250 plus even though i am using super speed internet. please fix the server issue.
pearl forge
Hackers in NA crew challenge, again. The same guys from last two seasons.
night cloak
See them I found them all in yesterday match and many more I saw yesterday
celest shadow
Hello, @night cloak @pearl forge @sacred herald. Unfortunately, we do not deal with hackers here. Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 in the #481198147478224896 channel for further instructions. The following information is required:
- Username of the player you wish to report.
- Evidence in the form of screenshot(s) and/or video(s).
trail pendant
wraith grail
Hey
I got a question it’s about PUBG who could I DM the screenshot to because this is totally unfair we got stuck and we where somewhere else
@everyone
Look at my partner voodoo we got stuck their on the scooter so we told him to blow us up and it sent us to the top left corner like in an island of some type
cosmic sinew
is the game chat integrated with discord? that would be great for streamers without a capture card
runic niche
@wraith grail report it in game and and move on
celest shadow
Hello, @wraith grail. You may report this bug reported into the #555492558428700682 channel. Please provide sufficient evidence regarding your issue in compliance with your bug statement. You are required to fill in a bug reporting form, you can find the form in the pinned messages of the #555492558428700682 channel.
wraith grail
@celest shadow thank you I will do that
runic niche
I mean... if you don't have the coords it will be useless
pearl forge
So how are we supposed to send in video evidence of hacking ??
scarlet cloud
Can snapdragon 730 will get smooth extreme ?
shell garden
@clever spire sending you a DM, please let me know if it helps
@pearl forge In file claim you can probably send a video uploaded to a website I.e. google drive, YouTube, etc.
You can also email them at pubgmobile_CS@tencentgames.com
celest shadow
Hello, @pearl forge. Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 in the #481198147478224896 channel for further instructions. The following information is required:
- Username of the player you wish to report.
- Evidence in the form of screenshot(s) and/or video(s).
quaint dune
@celest shadow
Is support for PUBG Mobile available on Sunday within the game @celest shadow
short lava
I need help
The player in pubg mobile is running while tapping any where he is running
hazy phoenix
Hi guys is anyone experience the spectate bug again?
celest shadow
Hello there, @quaint dune. The in-game customer service is a 24/7 service, you may send in any issues you may have encountered there. However, the response time may vary as the support agents receive a numerous amounts of support tickets every day. Please be patient till you receive a human response.
Could you please elaborate and explain more regarding that, @short lava?
quaint dune
@celest shadow thanks men
celest shadow
Hello, @hazy phoenix! Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
hazy phoenix
@celest shadowyes i know but is anyone expereincing it or just me?
celest shadow
You may send in a bug report regarding on what you have encountered into the #555492558428700682 channel, @hazy phoenix. Any users who may have encountered the similar issue can upvote on your report signifying that they too face the similar issue as yours.
hazy phoenix
@celest shadowok thank you alot
celest shadow
@hazy phoenix, 
!
pearl forge
You idiots, I can’t contact anyone through the in game support. It doesn’t allow an option, it only gives options for automated responses.
night cloak
First you will receive an automated response and then customer service agent will approach you after some time. It may take some weeks.
stable ether
what are the rewards if we complete all 4 map missions in global treasure event
I think it's some skin
I saw on pubgm India FB
just want to know
hidden saffron
How do we report unstable connection issues? The in game report system just doesn't work.
Everytime I play erangle the ping always fluctuates. Checked my connection. Doesn't happen with all maps.
stable ether
@hidden saffron
same first I thought my net is trash
but I could stream well
then it happens again
and also it only happens in pubg mobile
hidden saffron
@stable ether I think it is high level permanent outfit as mentioned in the rules section of global treasure hunt.
stable ether
I think it's update issue
hidden saffron
@stable ether Happening from last update. No fix yet. Also the no. of cheaters has increased. Tired of reporting again and again. Mostly see through wall hacks and aimbots.
nova shell
◄ Hello My name is (KGT¹๛HaiDeR) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (576516589 )
worthy crown
Lol
night cloak
@nova shell 3 months ban, looks like you mistakenly teamed up with cheaters. Avoid playing with randoms.
worthy crown
No thats called not rendering
night cloak
That's render bug @iron prairie.
Nothing serious.
Just restart your phone before playing.
worthy crown
It happenes when your phone cant process the map
iron prairie
ffs
worthy crown
Happens*
nova shell
@baby potato I do not know the reason for the ban I was in the game and my opponent was hacker and the biggest shock I endured the band and not the hacker!
nova shell
@night cloak Is this the fairness of the game? I have been playing since the second season and are very committed and have been exposed to more than the cheaters who kill me
night cloak
@nova shell It's not the opponent. It's your teammate.
worthy crown
You associated with him so yeah tuff luck
nova shell
@night cloak How my colleague and I am solo ?
@night cloak I contacted the company and there is no reply at all I want to reach someone to speak with him on the subject
night cloak
@nova shell Is your career result public?
lofty star
Hi
night cloak
@lofty star Aloha! How can I help you?
stable ether
what are the rewards if we complete all 4 map missions in global treasure event
I think it's some skin
I saw on pubgm India FB
just wanted to know
nova shell
You can help me please @night cloak
night cloak
@nova shell No bans will be lifted, that means you'll have to wait 3 months.
stable ether
my question?
faint lintel
@night cloak can you ban this guy cause he is hacking
night cloak
@faint lintel Wrong department, we don't deal with cheaters. Report customer support in game l
storm flumeBOT
Hello, @faint lintel!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
nova shell
@night cloak But this is not justice never have hackers paid to play and they are happy to kill people in the game and we are committed to the victim Is this justice within the game Is this logical and satisfies since I am the second and is very committed and my account for 63 and this is our penalty!
night cloak
@nova shell Hey, we cannot do anything here in discord about the issue. You have to contact customer support in game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.
shadow zenith
Bro my pubg mobile account is ban but why I don't know.
night cloak
@shadow zenith Any screenshot?
jovial copper
storm flumeBOT
Hello, @jovial copper!
Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
shadow zenith
celest shadow
Hello, @shadow zenith. Unfortunately, we do not deal with account suspensions/banned accounts here. In view of this, the only way that you could have the ban imposed on your account be lifted is by clicking the File Claim button located at the bottom-right corner of the account suspension dialog box. A support agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.
shadow zenith
I have recorded gameplay of mine
Any one help me plz
celest shadow
We are unable to help you here, we do not have the powers to deal with game related issues such as account bans/suspensions, @shadow zenith. Please click on the File Claim button that you see on the "Notice" dialog box and get yourself in contact with a support agent. You may need to wait up to hours or even days till you get a response, please do wait patiently.
stark cradle
Hey. I reached Conqueror in last season in TPP DUO NORTH AMERICA region but I did not get any tag or title for that. I did not complete 5 matches for frame but I was in Conqueror only. Here are my id and my result. Kindly tell me whom to contact and who will help me?
coarse lion
The mission of watching 3 videos doesn't come daily?
worthy crown
What @coarse lion
celest shadow
There are no such missions, @coarse lion.
abstract jungle
Im playing a tournament right now and got the sound issues when i cant hear a single thing
coarse lion
There used to be missions like watch 3 videos/ad to get reward right?
celest shadow
Hello, @abstract jungle! Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.
Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint FAQ 6.1 in #481198147478224896 for further instructions.
Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.
spring void
@abstract jungle the issue is under work and will be fixed soon dont worry
worthy crown
@celest shadow hi
celest shadow
I am not aware of such rewards unfortunately, @coarse lion. However, if it has been a feature in the past - it is most likely removed now since it is not available anywhere.
Hello there, @worthy crown. How may I assist you?
celest shadow
In that case, you are currently in the wrong channel, @worthy crown. This channel is intended for support concerning the game. You may have conversations in these channels instead: #chat, #622098914660712472 and #pubg-mobile for game related discussion.
worthy crown
@celest shadow i just admire your dedication on here and how you do it like its a really important job
celest shadow
@worthy crown, I believe it's best that we continue our conversation in #chat. 😃
merry sandal
Yes, @coarse lion. I got the "Watch vidoes to get rewards" mission yesterday myself. But I am not sure if people get it daily. Have you been getting it everyday so far? Regardless, you should see if it pops up tomorrow again.
crude birch
Hello, I wanted to untie the social network from the account and already found out that for some reason there wasn’t such an opportunity and I had a question: can I delete this character in order to link the social network to another account in the future? If you can’t, then I would like to know if this problem (in my opinion) will be considered in the future? Indeed, many players encounter it, based on the fact that this topic is available in frequently asked questions.
spring void
@crude birch you cant unlink and link a new account instead. However you can block access to the account which is ineffective in your case. Please feel free to forward this suggestion to ingame support
keen blaze
Hi, I lost some of my UC while top-up account and buying RP, I m being ignored in in-game support and need help
crude birch
@spring void the problem is that I don’t know where I can turn
grizzled lark
You need to wait for them to get a get a reply from them, @keen blaze. It might take some more time than you expect.
grizzled lark
There are no ways of unlinking your social media from the game, @feral knoll. Kindly contact your social media customer support and get your account secured.
lusty ravine
My account link with fb and twitter .. my twitter was hacked and twitter support team cant do anything .. I have all approve that it's my account since last year and all receipt I pay for the game with me .. how I can unlink the twitter account on the game ?? @grizzled lark do I need to wait more than 5 days and still nothing ?
I contact support team on the game many times and no one reply
Its 5 days now and still.someone enter my account and play daily
Why our support team cant safe our accounts and our money
I pay more than 1000$ on this game since 1 year and I have all receipt with me and I can give all.information to approve that is my account
Even they can see that they login from two different country
Please tell me what I can do
575702771 my I'd... hope anyone can help me
night cloak
Oh ma gawaad
loud kite
Just an idea, next update can you move the clan chat into the clan tab. I think it’ll work better that way
night cloak
@lusty ravine I told you to wait at least 72 hours after sending them the proof. Please be patient.
@loud kite Thank you for the feedback.
loud kite
us
lusty ravine
@night cloak dear I contact them from last Tuesday for the same issue swear and i chat them again yesterday
loud kite
Yw*
craggy orbit
you know, i actually have a problem when i check the region stats.
gusty canyon
How I can join pubg room
night cloak
@lusty ravine Previous days won't be counted as you could not inform the support to revoke access. You informed just yesterday. So wait 2 more days.
lusty ravine
@night cloak ok 😔
storm flumeBOT
Please refer to subpoint 3.6 in #481198147478224896 for further information, @gusty canyon. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
craggy orbit
idk if this is a bug, or its happening in all the devices
night cloak
@craggy orbit Hmm new bug. Wanna contribute in #555492558428700682?
craggy orbit
yeah sure
night cloak
There's a form link in pinned message.
craggy blade
@craggy orbit No
craggy orbit
restart the game and try it again.
night cloak
who wants to play
craggy orbit
@night cloak #activities
craggy orbit
i know but still,have some patience
gritty glade
Hi DHAVALツGOJIYA,
Thank you for contacting us!
We are sorry to hear that you have an issue with cheaters in the game. We would like to thank you for reporting the issue and appreciate you for providing the possible information about the issue that you faced. We will look into the issue. We appreciate that fact, you report them and suggest you to please do keep reporting and help the game environment better for all of the players.
We would like to inform you that the necessary action will be taken.
As part of our ongoing commitment to combat cheating and griefing, if any player is found violating the rules and regulation of game it will result in disciplinary action and potential suspension of such accounts.
To keep the gameplay environment as fair as possible for legitimate players, we routinely do sweeps to separate out cheaters and modders. These sweeps are based on in-game automated detection, the examination of suspicious gameplay statistics, and also manually-reviewed evidence submitted by the Community. If you were not engaged in any willful cheating or exploiting yourself, you do not need to worry about getting caught up in our work to separate out cheaters from the rest of the population.
We deeply care about our fans having the best possible gaming experience.
Do let us know if you have any other queries pertaining to our game in the future, and we will be happy to help you.
Thank you for your support of PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!
All the best,
Seth K.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support
zinc relic
I have an issue with the “log in consecutively for 60 days” mission, when I log in everyday it won’t make any progress, it’s stuck at 30 days
gritty glade
@zinc relic
You have to wait 30 days first.
After then it will be counting
zinc relic
So once I reach the 60th day I’ll get the reward?
zinc relic
I am
gritty glade
If you skipped any day for the login.
The counting is start with zero
sly harbor
celest shadow
Hello, @zinc relic. It could be a bug, however you could try reparing your client.
Log out of your account and on the top-right corner, click the Repair and select the first option to repair your client.
sly harbor
Nice game 👍
craggy orbit
@zinc relic the same happened with me as well, i couldn't complete the jinxed mission.
night cloak
@sly harbor Please use the in game report to report this player
celest osprey
Hi I need a help
celest shadow
How may I assist you, @celest osprey?
craggy orbit
sure
half iron
I want a notification on the player cheats where I put the report😒😒😒
celest osprey
In solo wins Asia India I'm ranked in top Hundred But Then Too It Shows Me That Not Ranked
celest shadow
Hello, @sly harbor!
Unfortunately, we do not deal with hackers here. Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint FAQ 6.1 in #481198147478224896 for further instructions.
celest osprey
Please Help me
craggy orbit
@celest osprey you won't get the title for it now
celest osprey
@craggy orbit I don't want the title I am saying I am not showing ranked in top 100
celest shadow
It could be a visual bug, @celest osprey. Please try reparing your client. Log out of your account and on the top-right corner, click the "Repair" and select the first option to repair your client.
celest osprey
@celest shadowi tried to log out and login again but it is not working
celest shadow
Have you tried repairing your client, @celest osprey?
celest osprey
Is there any specific level requirement?
craggy orbit
@celest osprey it takes time to come on the leaderboard, there are hundreds and thousands of players on your level, wait and keep on grinding and by the time you'll see yourself on the top.
celest osprey
I am in platinum 5
@craggy orbit but my friends came on the spot it's been 1 day I have not being showing in top 100
I am in platinum 5 and 21 level
craggy orbit
how many solo wins?
craggy orbit
and whats the minimum?
celest osprey
@craggy orbit 10 maybe
Do I need a specific level or something like level 25 or 30m
night cloak
@celest osprey this list get updated and so many players are ranking up and which cause you to lose your place, probably you are somewhere at a small % less than 1 which cause the system to display unranked, happened to me yesterday
craggy orbit
levels do not matter, the wins does @celest osprey
@celest osprey you won't suddenly show up on the leaderboard, wait for 24 hours abnd if u still don't come up, then report it
craggy orbit
go to the bottom right corner, you'll see a upward facing arrow, click on it
storm flumeBOT
You can contact the customer service via the game settings, @celest osprey. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
craggy orbit
@celest osprey there will be 4 options, go and select the report and fill it up.
gritty glade
@celest shadow
Hey Man.
Don't give wrong information to Discord Support Page.
You don't know anything about PUBG Rules & Achivement.
Please don't give False information to the members here.
haughty cypress
could you specify what false information he gave? @gritty glade
craggy orbit
@gritty glade what false information
gritty glade
@celest shadow
This Is Not Bug,
Read Achivement First.
The Jinxed & 60 Days Total Login Days It's fine.
Everything is working fine.
You should improve your English to understanding what exactly Achivements want to say.
@haughty cypress
He is saying that
The 60 days login Achivement have an bug.
But it's not true
gritty glade
@craggy orbit
Which bug can you please specify it
@craggy orbit
I will help u.
Just tell me your problems
craggy orbit
the jinxed bug sometimes get stuck on the same crates even when you open ten of it. and also i don't need your help when you are down to insult some contributors.
celest shadow
Hello, @gritty glade. I appreciate your concerns. In that case, I am only implying a possibility that it could be a bug since the user mentioned that he logs in everyday - hence, he logs in consecutively without missing a single day. In view of this, he logged in everyday but the achievement progress bar stays at "30" and did not increased at all.
gritty glade
@celest shadow
No dear.
You are doing great job.
But i want to tell you,
They skipped any single day from the login.
So the days will start with zero.
Now he have to wait for 30 days first and after then the Achivement counting
haughty cypress
but he said he logged in every day
night cloak
O_o
gritty glade
@craggy orbit
I am not insult anyone.
And for your information you are wrong At JINXED Achivement
@haughty cypress
May be, he skip one day but he didn't Remember
craggy orbit
its true dude.
gritty glade
@craggy orbit
Ok fine just send the screen shot of Jinxed Achivement
craggy orbit
it has happened with me. i remember my jinxed bar stucked on 24/30
i completed it after the new zombie update.
gritty glade
@craggy orbit
Just send me a screen shot
haughty cypress
@gritty glade yeah its a maybe*, you cant assume he maybe missed a day, what if he really didnt? You cant prove that he forgot to log in one day
gritty glade
@craggy orbit
No it's not stuck.
The Jinxed Rules Are Changed By PUBG MOBILE.
@haughty cypress
You are 100% right.
But Dear may be he didn't Remember
haughty cypress
him saying that he logged in everyday is more convinving than you assuming he forgot to log in one day
gritty glade
@haughty cypress
🤦♀️🤦♀️
haughty cypress
your assumption has baseless evidence, his assumption has his experience, be it true or false to back it up
gritty glade
@haughty cypress
I am old player dear i know everything
@haughty cypress
I am contacting PUBG customer service and they provide me best solution.
So i know about Jinxed Achivements.
haughty cypress
welp mod's here, no point continuing now
gritty glade
@ToRoiD
Bro can you please elaborate this whole concern
stable ether
what reward do we get if we complete all map missions in global treasure event?
blazing saddle
Jinxed achievement and 60 day login missions are not bugged.
The 60 day login achievement was added with 0.14.0 update and the counter maximum count was 30, till the achievement was added.
If the player misses a single login day before the update, the counter resets but show the highest consecutive number of logins (i.e. 30). For example, I login consecutively for 59 days, missed a login day, updated the game. The counter will be stuck for 30/60 for me till I start logging in consecutively all over again.
Regarding Jinxed Achievement,
For the Jinxed 1 & 2 achievement, you have to not get a Legendary or above item from crates costing 120 UC and above, consecutively.
For the Jinxed 3 & 4 achievement, you have to not get a Mythic item from crates costing 120 UC and above, consecutively.
Note : If players fail to comply with achievement requirements, the counter will get stuck at the highest consecutive draw and players will have to start the achievement task all over again.
gritty glade
@blazing saddle
Yes Dear same thing i tell you in the group.. But moderator blame me.
stable ether
what about my question
gritty glade
@stable ether
Please Ask again brother
stable ether
what reward do we get if we complete all map missions in global treasure event?
gritty glade
@blazing saddle
After 0.14.5 update.
( Season 9 update)
Pubg Added Some Customization In Jinxed 1 & 2 Achivements.
Now you can see the current position of your consecutively crate opening.
blazing saddle
Details about even rewards is given in the rules section of the event, @stable ether.
You can access it by pressing the ? button.
You can also refer to the image below for details about the event rewards.
Noted, @gritty glade. Thank you for the suggestion.
gritty glade
@blazing saddle
Thanks so much Brother
stable ether
also if I purchase uc from midasbuy will I get season bonus rewards?
fair tartan
@blazing saddle On socialmedia sites, they are saying 3 permanent finishes, & in-game tbey said only one outfit
stable ether
yes that's why I got confused
fair tartan
So, what is what?
stable ether
I read that somewhere on FB pubgindia
spring void
@stable ether what bonus reward are you referring to?
stable ether
@spring void
season bonus reward which we get after purchasing some amount of uc
blazing saddle
Can you show me any official announcement other than the ingame rules, stating what you are stating here, @fair tartan.
fair tartan
@blazing saddle ofcourse, wait
stable ether
do we have to make purchase through ingame store only or midasbuy is also available
blazing saddle
Yes, @stable ether. You will get it if you make UC purchases of the value specified.
stable ether
okk thanks
blazing saddle
Midasbuy works. :)
fair tartan
stable ether
nice
fair tartan
Same on twitter too.
blazing saddle
Thank you, @fair tartan.
Sorry about the confusion regarding the rewards, @stable ether.
stable ether
okk no problem,even I saw this somewhere on social media and got confused earlier
thanks @blazing saddle and @fair tartan
fair tartan
BTW, they should have announced rewards look in-game. What if I already have that outfit? Then all this grind would be pointless.
I'm talking about main outfit we gonna get .
blazing saddle
It says 3 permanent finishes not outfits.
We can confirm that the ultimate reward includes atleast 1 permanent outfit.
stable ether
finishes include parachute ,plane etc?
fair tartan
Hmm, that's what I figured too. Makes sense. Let's hope it's an exclusive outfit. Not recycled.
gritty glade
The Like Glitch Also Resolved Now.
fair tartan
@stable ether gun skin too, yes.
stable ether
okk
fair tartan
Helmet, bagpack, could be.
stable ether
also a title
fair tartan
That's not a finish. It's separate
stable ether
yes
gritty glade
@fair tartan
👍
blazing saddle
Take further discussions about it to #pubg-mobile, #chat or #622098914660712472, @gritty glade, @stable ether & @fair tartan. Let's avoid having discussions here.
Hello, @stable ether and @fair tartan
Regarding your query of event rewards, it is the in-game information that counts. Sorry about the confusion once again.
Still, I will try to get it confirmed and let you know.
storm flumeBOT
Hello, @night cloak!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
night cloak
LMAO
craggy orbit
wow.
night cloak
LOL
craggy orbit
did you just revealed your own hacks? its too late.
celest shadow
Please avoid from repeatedly sending the same query, @night cloak.
night cloak
Ok i deleted it
Where can i check the stats like, how much points get if you kill, no kill and etc
spring void
For which tornament? @night cloak
night cloak
@night cloak There's no set amount. It totally depends on in which tier you're in, your average kill, your average survival time and the tier of all the players in a single match. When a match loads, your survival and kill ratings are added to two different pools (two concurrent elo/mmr systems) along with the survival and kill ratings of all 99 other players. Everyone is then assigned a rank based on your ratings comparably. It is important to note that all 100 players can have very similar ratings and therefore require similar Win percentiles. In these scenarios the highest ranking player may not see a big loss in points if dying early. However, when the rating pool is drastically spread out, lets say from bronze to platinum, the highest rating platinum player will see a large loss in points if dying early.
so its like random and the system calculates it
It may sound random, but it isn't. But since we cannot decide the people who are going to land with us in a match, it's not on our control either. System is the king.
Aigh't thank much!
slim vector
How can i change my region the setting of changing region is not shown and my account region is Europe and im not even in Europe ....i contacted customer care but bots always reply and nothing happens.
craggy orbit
@slim vector was your region europe from the starting?
night cloak
@slim vector It seems you created the game account by selecting Europe. You won't be able to do what you're seeking for due to GDPR regulation restrictions.
slim vector
So its unsolvable ? @night cloak
night cloak
You can ask customer support and wait for reply. They might take up to few days to reply.
craggy orbit
@slim vector i changed my region to indonesia, I have to wait 30 days to change it back
slim vector
I can't change to any region ..just Locked in Eu
night cloak
@craggy orbit They won't be able to see the region option at all.
craggy orbit
was this option available in 0.14.0?
slim vector
Just did contact them
but i had to choose another problem to not get bots reply to me @night cloak
night cloak
It was never an option for GDPR countries, @craggy orbit.
craggy orbit
ohh okay.
night cloak
@slim vector You gotta bypass the bots to contact support, it's a bit tricky but keep playing with the bots and you eventually will get in touch with a real support agent,
slim vector
Ok thank you 😊
floral kite
@night cloak the ghost scarf is missing form my inventory please help
night cloak
@floral kite There's some issue with this item. Be patient and a fix will be issued soon.
gilded citrus
Whats the point of larger icons if the maximum size is still 200
craggy orbit
@gilded citrus larger icons does not makes your icons at the max level
gilded citrus
Then what does it do
craggy orbit
it slightly increases the size of it
floral kite
@night cloak I always report pubg mobile but they not replay
gilded citrus
I actually wish pubg make the maximum size is 250 like in the chinese version
My hand sometimes miss touch cuz of the small icons
craggy orbit
@gilded citrus it depends on the screen of your device how big your icons will actually look, even tho the max size is 200
night cloak
@floral kite The issue has been reported several times. Do not worry, even if they don't reply. They are working very hard to fix it for you.
gilded citrus
Oh.
craggy orbit
i play on a tablet, max size is 200 but its still a bit smaller than the ize you'll set on a mobile phone
floral kite
@night cloak and my jinxed 1 achievement not complete they stuck on 29
night cloak
@floral kite Stuck = reset. The game thinks you got a legendary item on your 29th crate opening, so, it had a reset.
floral kite
@night cloak I always open crate and I got sliver fregments but they not count
night cloak
You don't always get silver fragments, I can assure you.
floral kite
@night cloak please help me
night cloak
@floral kite My work is to provide you information, and I did. Let me know if you wish to learn more about something else.
floral kite
:wi😖 😖
pallid parrot
Any moderator help me ... Which rank need in indian bonus reward match ???
I have to win 3 match in a raw ... Bt which rannk need to win uc from bonus reward @blazing saddle
blazing saddle
You can check the rewards in the rewards redeem section of the event, @pallid parrot.
For further information, read the pinned messages in this channel.
storm flumeBOT
Please refer to this channel's pinned messages for further information, @pallid parrot:
:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.
pallid parrot
@blazing saddle bro i told that me in silver rank ... Can i play bonus reward ???
blazing saddle
You will have to pay 10 battle coins to register, that is the only requirement, @pallid parrot.
blazing saddle
The rules say Classic Squad and does not specify TPP or FPP. But to be on the safe side play, TPP, @pallid parrot.
pallid parrot
Ok
safe lily
What do i do if I’m playing scrims and hackers join my scrims and it won’t let me kick them?
Also I’m experiencing a frequent brightness drop will playing pubg
craggy orbit
@safe lily they won't get kicked. sorry for that but they may get banned later. also your brightness may drop due to your brightness censor, or if you wanna change the brightness go to the settings -> graphics and disable auto adjust or change the brightness
woven atlas
@devout chasm whats the issue
celest shadow
How may I assist you, @devout chasm?
night cloak
craggy orbit
don't ping butterfly for the support, go for the contributors.
devout chasm
where??
devout chasm
I want you to bring justice and ban the accounts of cheaters
storm flumeBOT
Hello, @devout chasm!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.
Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
devout chasm
ok thanks
We have reported them a lot but unfortunately the game system is unable to detect them but they have reached very high levels without any ban despite their obvious cheating during this video
grizzled lark
We don't have any powers to ban players from here, @devout chasm. The in-game report system is the best.
You just have to provide their correct information with the proof to them, they will do their work. It might take some time for them to reply to you but they will still reply. Kindly have patience.
devout chasm
Unfortunately I did this and I waited for long hours and no one answered why ??
Do you support these programs and help the cheaters to the extent that they are sure that you will not put an end to them and talk to the players in an unethical manner and that they are strong and can not be stopped
glossy sable
Some time means a few days, not hours.
devout chasm
@glossy sable
Do I have to wait for a few days to respond to the conversation ???
grizzled lark
They always take actions upon them, but they have to work systematically, so It might take more time on investigation and other procedures.
glossy sable
That's what it means, @devout chasm, yes.
And no, we do not "support" the cheaters, that doesn't make sense.
left ermine
How are you supposed to do the lvl 9 progress mission?
glossy sable
@left ermine Which?
celest shadow
Could you specify which mission, @left ermine?
left ermine
Enter a chatroom
fallen valley
PUBGM pls introduce ultra low graphics option in Graphics option for low end Mobiles.
glossy sable
@left ermine
FAQ 3.12 - How can I join or create chat rooms?
To join chat rooms, follow these steps:
- 1. Open the chat located at bottom-left of the main menu.
- 2. Scroll down to and select the chat option located in the bottom-left corner of the chat.
- 3. Click the Create button located at top-right of the chat.
storm flumeBOT
Please refer to subpoint 3.2 in #481198147478224896 for further information, @left ermine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
glossy sable
Be sure to read #481198147478224896 and the pinned messages before asking questions, they might have been answered already there.
grizzled lark
There is a different version of a game named PUBG Mobile Lite, @fallen valley.
That supports low end devices.
fallen valley
Yeah I know but I think PUBGM must add this option in global version
grizzled lark
Low end phones cannot handle many of those capabilities, @fallen valley. People always complain about the game being lagged. But I think that will be too much to ask.
celest shadow
PUBG Mobile is targeted for audience with a decent enough smartphone and it is optimised for most devices out there with low-end specifications. However, any devices lower than the minimum requirement is recommended to play PUBG Mobile Lite instead.
fallen valley
Ok
storm flumeBOT
Please refer to subpoint 6.2 in #481198147478224896 for further information, @lusty ravine. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.
lusty ravine
@night cloak see
celest shadow
Customer service response time may vary from hours to days, @lusty ravine. Please wait patiently for a support agent to get back to you regarding your issue.