questions

[blazing saddle]

@mighty cave You probably bought the skin from a regional event which is not available in your country. Region locked items are unusable, unless you login the game from the specific country.

[silk shale]

Look at this bug

[opaque mist]

i dont understabd

[silk shale]

I got stuck on the ground

[opaque mist]

lol

[storm flume]

Hello, @silk shale!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

[mighty cave]

@blazing saddle Okay. So i did not know this. I want my UC back

@blazing saddle Why do you offer a weapon skin to not use? I could not buy it. How could i buy it then? I want refund of 240 UC.

[opaque mist]

ur not gonna get a refund

[mighty cave]

why?

[hazy phoenix]

@mighty cavebecause you cant u should have read the rules

U cant use vpn

[night cloak]

Why are the queue times so high,Eventhough i'm gold tier...

[regal lotus]

i need help

[mighty cave]

i used vpn like 30 days ago

[hazy phoenix]

@regal lotuswhat happened

[silk shale]

What

[regal lotus]

i get ban 10 year why my stats to bad

can i know just why

[hazy phoenix]

@regal lotussorry nobody works in tencent here we cant unban you

@regal lotuspress file claim and ask ingame

[regal lotus]

i do

i only make live stream and open room for ppl

i never use hack or anything and get ban

[hazy phoenix]

@regal lotusmaybe because you team up with them

[regal lotus]

10 year

[mighty cave]

@hazy phoenix i did not buy it with vpn

[regal lotus]

just chacl my stats bro

chack *

[hazy phoenix]

@mighty cavethen bro i dont know i dont work with tencent lol

[opaque mist]

check*

[mighty cave]

@hazy phoenix who can i talk with?

[hazy phoenix]

@regal lotusbro i sware i dont work at tencent i am a player like you

@mighty caveyou can talk in game with customer support but i dont think they can do something aboit it but try

[mighty cave]

@hazy phoenix they give automatic messages nobody talks

[hazy phoenix]

@mighty cavethen wait for a person to respond

[regal lotus]

yes i do and i mad cuz i never use hack in game and so many hack in game and no one get ban

[opaque mist]

ok

[hazy phoenix]

@regal lotusi know your feeling bro i cant do nothing about it i feel very sorry

[mighty cave]

so this pubg mobile support place is for show. This pubg support place has stupid players that dont know anything about problems but only answers problems with no solutions?

[hazy phoenix]

@mighty cavebro we just help not refund i dont work in tencent

[regal lotus]

thank you bro

[hazy phoenix]

@regal lotuswelcome anytime

[opaque mist]

@mighty cave lol maybe read the tos and dont buy stuff your not supposed to buy

[hazy phoenix]

@opaque misthe just want to fight

Let him realise his mistake

[mighty cave]

man shut up. people are here for solutions not for reputation

[steady smelt]

how to disconnect my pubg account from my facebook account?

[opaque mist]

nah lmao i just like it cuz he isnt gonna get his uc back

[hazy phoenix]

@steady smelti think you cant

@opaque mistme too lol rip him

Who the hell buys a ump skin with uc😂

[blissful leaf]

Go in #pubg-mobile if you want to discuss about pubg mobile things

[quiet oxide]

How many people do i need in crew to crew challenge? 4 or 6?

[blazing saddle]

@mighty cave The weapon skin is offered only to specific regions.

[blissful leaf]

@quiet oxide the max limit is 6 but i think that you can play with 4

[quiet oxide]

So i can join to crew challenge with 4/6 people in my crew? Right?

[blissful leaf]

Yes you can

[open oracle]

@quiet oxide atleast 4 crew members to register and atleast 2 members to start the crew match

[ember pilot]

Crew challenge is full of hackers if you are not a cheater you will not any thing in the tournament

[open oracle]

@ember pilot that's right 😓

[mighty cave]

@blazing saddle okay. i understand that know. i want to give it back and refund of 240 uc.

[quiet oxide]

Is more hackers in tpp or fpp challenge? Xd

[opaque mist]

tpp

[mighty cave]

I want to talk with real support. not players.

[night cloak]

@Faaysel#2597 changing location frequently will trigger the anticheat system, you need to file a claim to seek further assistance

[blissful leaf]

This is where you are supposed to go to report bugs its like asking how much is 1+1 by waiting the answer from a scientist

[woeful smelt]

This person has been playing hacker for a long time and what I do and a factor of live broadcast This is the link broadcast

[runic niche]

@muted venture wrong channel dude

[muted venture]

Hello evrybody

[night cloak]

[muted venture]

How are you?

[night cloak]

Move to #chat @muted venture

[runic niche]

this is not the channel for chit chat @muted venture

[drifting lark]

when is ranking season ending?

[storm flume]

Please refer to this channel's pinned messages for further information, @drifting lark:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[drifting lark]

thanks machete

[ebon nacelle]

Is the point system bugged?

[night cloak]

It happens quite often

So I don't think its a bug
Maybe just a feature where you don't get any points at all

Because if it's a bug people would have already complaining a lot

[ebon nacelle]

I've only experienced it this season ever since they tweaked the point system, I've heard quite a bit others complaint about it at as well that's why I came here and asked lol @night cloak

[night cloak]

Idek happen to me as well but I don't care I just go on with it

[ebon nacelle]

I care bc it knocked me out of conqueror 😪

[night cloak]

Don't forget, point also depends on position and survival time @ebon nacelle

@ebon nacelle no, the score system has been changed by adding more points for kills and damage over the survival

[ebon nacelle]

I survived the entire match, came in 4th with 3 kills, how would you not gain points from that?

[night cloak]

Passive players who survive to end with few kills will not get high points

[ebon nacelle]

I had 646 damage as well

I'm not passive by any means lmao

[charred wraith]

Hello, i want to report this hacker

[night cloak]

Survival time in vikindi is lower than erangel. So, it's normal

I mean killings bots or cause few damage

@charred wraith hacker or hack?

[charred wraith]

Hacker

[night cloak]

-_-

@charred wraith I can see you're using the hack🤔

[charred wraith]

Photo its from my friend

[ebon nacelle]

I had 646 damage 2 real kills only 1 bot and survived for 20.1 min with no points gained lol @night cloak

[night cloak]

Report in game @charred wraith

@charred wraith then Your friend using the hack?

Can't do much reporting it here, only report in game can do more

[charred wraith]

Yes, my friend

[night cloak]

Report In Game

[charred wraith]

@night cloak in game i cant put the photo...

[night cloak]

No need to put the photo

@charred wraith record a video of his gameplay and upload it to YouTube. Then send it to customer support or you can send me the video link too. Also add his user ID

And you need his user

@charred wraith the ingame report is more effective since this will be reviewed by support. This ban review might take time unless it trigger the anticheat system

[ebon nacelle]

Use the customer service button in settings, then send them the photo through there @charred wraith

[night cloak]

Lmao a lot is replying alright you got your answer Sten

[charred wraith]

In game report where its the button?

[ebon nacelle]

In settings @charred wraith

At the bottom left @charred wraith

[night cloak]

@charred wraith what is his current level?

[ebon nacelle]

69 @night cloak

[night cloak]

@ebon nacelle can you record his gameplay while using cheats?

[charred wraith]

@night cloak 56

524851337

This is his id, please report it.

[runic niche]

@charred wraith we don't report anyone here, do it in game

[crude anvil]

Hello , my pubg account is linked with fb and twitter , and my twitter account is blocked(do not exist any more) and i want to remove it from my pubg’s account , can pubgm’s support help me ?

[cyan copper]

I got a question is the kill12 people in loslenos burger still

[runic niche]

@crude anvil you cannot unlink accounts

@cyan copper ?

[night cloak]

@cyan copper You can use SMG for the mission.

[crude anvil]

@runic niche yes i cant sir

[runic niche]

@crude anvil you cannot unlink accounts, support cannot help with that either

[cyan copper]

U know the mission kill 12 people los Leno’s does it mean in 1 go because if not I’ve kill 11 and it hasn’t counted

[runic niche]

@cyan copper it is a bug. kill people with SMG not AR

[night cloak]

@cyan copper Not in 1 go. There's a typo, you have to use SMG, not AR.

[crude anvil]

@runic niche is there any departement in pubgm i can contact to help me with this ?

[runic niche]

@crude anvil no

support doesn't unlink accounts. you cannot unlink accounts

[cyan copper]

That’s epic thx

[night cloak]

@crude anvil To discourage account trading/selling. PUBG Mobile won't let you remove any linked social media method. However, you can terminate the access of the Twitter login, which will only prevent someone else from logging with your twitter account.

[crude anvil]

i spent a lot of money on my account and im afraid that one day i lost my fb account and lose everything

That why i need to link my account with email or another sociel media method

[night cloak]

@crude anvil You won't lose your Facebook if you enable 2FA verification. 2FA is very secure.

[crude anvil]

I will do my best thank you , and i hope that pubgm in the future add an option so we can unlink our account from a social media linked method

[night cloak]

Game on!

[fast ingot]

hello, I need a good dns for my ping

[night cloak]

@fast ingot DNS actually won't resolve ping issue if your Internet isn't good. You can use DNS to prevent ISP from getting your private data.

[fast ingot]

ok thanks

[night cloak]

How can I stop getting matched with random arabs in NA? I have it set for English only

[dire arrow]

Achievements don’t progress if you complete something chicken bucket consecutive day outfit etc.

[opaque mist]

@proper moth english only

[proper moth]

Hack hack any game hack

[storm flume]

Please do not use any other language aside from English in this channel, @proper moth. Refer to #613267301243944960 for language channels.

[night cloak]

My game account is connected to Twitter and Facebook. Can I remove Facebook?

[opaque mist]

no

[night cloak]

are you sure ?

@night cloak no 100℅

😫

thank you

@night cloak but you can revoke access of Facebook from Facebook settings. But its not same as unlink

[storm flume]

Please refer to this channel's pinned messages for further information, @spiral hearth:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[cosmic gazelle]

I never get a match..trying since past 2 hours,If I didnt play ill come down to Ace again from Conquerer..

[night cloak]

@cosmic gazelle Are you from the US?

[cosmic gazelle]

@night cloak noo

[night cloak]

hello i need help

How to exit from this crew?

@everyone

[hazy dagger]

every day that passes is harder to play on the emulator because of the amount of hackers ... sad to see a game ending up like this

💔

[dire arrow]

Jinx achievement is broken I had opened lots of crates and got jinxed from them but in the last one it won’t do it

it just stops there please do something about it

[night cloak]

you're welcome @kindred haven.

[pearl rock]

I’m custom matching a hacker right now

[still notch]

Hello, @pearl rock!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Hi there, @hazy dagger!

When it come’s to hackers just hit the report button on top we know it works. We usually get Cheaters playing dumb here trying to get their accounts back. Don’t worry i know the anti cheat system is getting better on mobile each season. I personally haven’t seen a hacker this season. For emulator it might take longer since people have better tools to cheat in the game since they have access to it via PC. In a few seasons time the Dev team should have tackled many types and forms of Cheats so in the mere future we will be cheater free. It is just a process of slowly checking off the cheat list.

Sup, @night cloak!

If you leave your problem here someone will come along and help you out.

[pearl rock]

@still notch I can’t report him I don’t have him added so I don’t know his ign... all I know is my team naded him twice and I headshot him like 3 more times

[still notch]

Hai, @cosmic gazelle!

Have you tried different matchmaking settings and selecting multiple maps? Also are you updated to the latest version? You can also restart your phone but before that check if that you have good internet since this can also be a factor.

Well that’s super suspicious did you play with him in a custom or a classic? @pearl rock

[pearl rock]

Custom... I only noticed it in tdm tho

We played 2 open map and one tdm and he had high hp o tdm only

1st open map we won so he got his cheats on cuz 2nd and 3rd game I Lazard him so much but nothing

[still notch]

Next time make sure you right down his name or take a screenshot. So you can report him in the future! @pearl rock

Hello, @silver grail

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[cedar cairn]

hello sir!

may ask something about the mechanics of the game?

[still notch]

Hi, how may i help you today? @cedar cairn

[pearl rock]

@still notch imma dm u rn

[cedar cairn]

i was going to ask if having a pistol is convenient for a sidearm

i want to know if switching is faster than reloading

[still notch]

Check each one’s K/d via profile one should stand out. @pearl rock

[pearl rock]

As I said he isn’t always using it he’s smart... and they have fricked up names witch I can’t search

[still notch]

Not really beneficial from my experience. You can head over to #chat or #pubg-mobile and ask some fellow players what they think over there. @cedar cairn

[cedar cairn]

i do appreciate that

[pearl rock]

He activated it when they where losing . It was 10 10 in tdm and they just started popin off

[still notch]

No problem. Have a great day glad i could help! @cedar cairn

Maybe they were just lagging. @pearl rock

[pearl rock]

My whole team saw him get naded and shot so idk

And any chance u can answer my dm I need help with something else

[still notch]

Sadly. You cannot refund items. @mighty cave

Hi again! @silver grail

When it come’s to hackers just hit the report button on top we know it works. We usually get Cheaters playing dumb here trying to get their accounts back. Don’t worry i know the anti cheat system is getting better on mobile each season. I personally haven’t seen a hacker this season. For emulator it might take longer since people have better tools to cheat in the game since they have access to it via PC. In a few seasons time the Dev team should have tackled many types and forms of Cheats so in the mere future we will be cheater free. It is just a process of slowly checking off the cheat list.

[mighty cave]

Why game offers unusable objects? İt is nice method to deceive people. I will use that on the other people. Nice trick to steal money.

[still notch]

If I remember correct that item can be bought for silvers? Also if you spent UC you can follow it up with the Google play store support or Apple appstore support and get a forced refund. You can search up the process on the internet. It goes against the TOS and is not recommended could also get your account suspended. @mighty cave

[pearl rock]

Gotta love @still notch thnx for the help bro u know what you’re doing lol... not like other ppl...😬😬

[still notch]

No problem. Have a great day glad i could help! @pearl rock

[pearl rock]

You 2 man 🖖✌️

[cosmic gazelle]

@still notch yes I did, I even disabled the match by language..its not just happening today but it's happening since past 15 days.
And if you talk about my internet then I've 100 mbps connection which works on 5 ghz and I still get 100+ ping the minimum would also be 60 ms. I stream 4k videos without any problem but in game I dont get good ping

I should get 20 or 30 ping

Look at this now..10 mints

Had repaired my game as you guys told me to do but still it's same

[still notch]

Have you tried to get someone as team leader and get him/her to start a queue? @cosmic gazelle

[cosmic gazelle]

@still notch it happens only in Solo and I was talking about Solo

[mighty cave]

i was having this issue last season in middle east. In middle east duo diamond IV no match found bu the game. I searched and people said that nobody plays. Also the matchmaking time that 4:11 was same. noone plays. you need to wait 3 days and come back. I solved this situation coming 3 days later.

[still notch]

Oh. Solo is legit slow not alot of player’s especially in high ranks sadly. You need a particular amount of High ranked players to get an actual match. You must’ve noticed that it is slower compared to squad while ranking up. Also most top tier players in it would be taking a break from PUBGm since we are slowly coming close to the end of the season. Try to grind earlier like the start of the new one. @cosmic gazelle

[cosmic gazelle]

@mighty cave its happening to me since past 15 days so this 3 days thing wont help me, I'm a Conquerer and I just got demoted today because I wasn't getting matched

@still notch I got demoted to Ace but will I still get the Conquerer's End of Season rewards?

[still notch]

15 day’s hmmm. Reinstall? If you are desperate i’m not sure if it will fix it. Also get a different device might actually save you the time. Might actually be a bug. Or mm is broken.

Like Hiro said no players.

That’s what i would think it would be.

[cosmic gazelle]

But will I get the Conquerer rewards when season will get end

If I got demoted to ace

[shell garden]

no

[still notch]

Doe’s it say reach conqueror or be in it when season ends?

[mighty cave]

@cosmic gazelle nobody plays since 15 days so. i was comleting commando at north america server at season 6. In platinium V, North America noone was playing solo. It happens a lot. Little players playing these days. But the real question is will you get conqueror rewards? I think so. because last season happened like that to me. ı was crown, but decreased to diamond I. but i took crown rewards

[shell garden]

you won't get the title, but you'll get the frame

[mighty cave]

it says reach so you will take. also you dont need to play 5 matches. only reaching...

[cosmic gazelle]

Last season I got the Conquerer Frame but before new season I got demoted to Ace but I still got the conquerer title and rewards (special effect etc)

[shell garden]

well... you should've already gotten the frame though. also the conqueror box you won't get

[still notch]

So you might actually get it i’m to lazy to go check it out and read.

[shell garden]

but the conqueror box is useless x.x

it's probably the same this season then. i was told you have to stay in conqueror, maybe my friends lied to me

[mighty cave]

if a player reach conqueror, what will the next season rank be? Is there any relation?

[still notch]

Go take a screenshot for me. @cosmic gazelle

[mighty cave]

no conqueror box will give 2000 silver coin i think

[cerulean flax]

Please pubg remove the hacker I will face the hacker from every matches

[shell garden]

usually mid-plat ... not very different from ace or crown

[cosmic gazelle]

@still notch screenshot of what

[still notch]

You get more silver this season. I think.

Of the rule’s of getting rewards snoop around should be there.

[cosmic gazelle]

@still notch ok

[mighty cave]

if a player reach conqueror, what will the next season rank be? Is there any relation?

[still notch]

You can find those answers in game. @mighty cave

[mighty cave]

at where?

[shell garden]

i just answered that... it's usually mid-plat

[mighty cave]

hmm okay

[still notch]

Mid - high plat?

[mighty cave]

so diamond will be gold?

[trail pendant]

Not necessary @mighty cave

[still notch]

I think there is a new thing where low tier ranks don’t get demoted.

[shell garden]

all the ranks are pretty close together and it doesn't really matter lol

[mighty cave]

the problem is: mobile phone give more point. in crown 1 with 3 kills and rank 1 gives +21. but emulator gives +11

[mighty cave]

i asked the rank regulation because of this. It is so hard to get points with emulator. but mobile phone you take so much points

[cosmic gazelle]

A guy said you get the rewards for the highest rank reached so as per this Ill get the Conquerer rewards

[still notch]

There you go. Should still be in game written somewhere.

[cosmic gazelle]

@still notch its easier to ask someone lol

[still notch]

You lazy like me.

[cosmic gazelle]

@still notchya..Aree you an official here?

[still notch]

No just a fellow player helping out others.

[cosmic gazelle]

Alright

[whole sage]

@mighty cave who told you there's different ranking for emulators?

[still notch]

Glad you got your answers. Sorry if I couldn’t provide you with proper info next time i’m in game i’ll take a few screenshots for these questions. Have a great day! @cosmic gazelle

[cosmic gazelle]

@still notchThanks mate..same to u bruh

[mighty cave]

@whole sage i tried myself. emulator gives +11 points with 3 kill in crown 1; my mobile phone gives crown 1 with 4 kill +21. i dont have picture.

[still notch]

No problem. May many chicken dinners come your way!

Depends on overall damage. Not just kills. Many factors actually. @mighty cave

[mighty cave]

all the stats was same. i play this game since season 5. i know what is going on. but ranking system different from 0.14

[whole sage]

i agree with @still notch ..

[still notch]

I’ve played since s1 Ace each season.

[whole sage]

is this the right place to report hacks/cheats ?

[mighty cave]

even if you killed 4 conqueror in the match it will not give you +21

[whole sage]

i mean will someone from the game see it or i'm wasting my time..

[still notch]

Sorry but discord staff are not related and do not do any bans or handle em.

[mighty cave]

discord stuff are not related?? really?

[trail pendant]

#555492558428700682 @whole sage

[still notch]

Semi wasting it but i can give you a few tips if you wanna go a few further steps than hitting the in game report button.

Don’t worry the games anti cheat system is slowly progressing forward on mobile expect cheater free by 2030.

[runic niche]

🤔

[still notch]

That’s my estimated guess.

[whole sage]

yes please. because in game report doesnt seem to do anything. and the game is filled with all kinds of hacks again. every 2nd game i see a jump hacker. and i keep seeing people hacking clearly and then i check and they have hilarious K/D's in too little matches

[mighty cave]

@still notch what are the futher steps? I know 3 people that use magic bullet but reporting them will not work. what is the further steps to ban them? they are using FENDİ since 3 months

[still notch]

It does hackers come here to get unbanned and ask how.

[whole sage]

it's really annoying and its one factor that makes me wanna abandon the game

[runic niche]

@whole sage there is no use in complaining here. report and move on
@mighty cave there is no use in complaining here, report and move on

[mighty cave]

i am not complaining anything 😄

[still notch]

I check peoples profiles when they ask to get unbanned.

[whole sage]

ok @runic niche sorry..

[still notch]

Yeah but it just take’s time for PUBGm devs to make countermeasures don’t worry they will get there one day.

[white jungle]

Hello, I have lost an account: my main one is tied to twitter (I know the login and password), when I try to enter the account, they bring me a completely different

[winged oak]

@still notch

I have a question...will the season end tommorow or the day after tommorow.

[grizzled raft]

@white jungle did u download the beta?

@winged oak season will get locked tomorrow

I mean rp

[winged oak]

So..will the ranks count..i mean if u push ace tommorow..will it count.?

[grizzled raft]

Yea

Maybe....

[misty tendon]

When the custmor open unlinking accounts i need that !!

[runic niche]

@misty tendon they can't unlink accounts

[dense lintel]

Why pubg customer service is very noob

They are not replying since 3 days

[sharp lion]

PUBGM global verion 14 failed version like Android Honeycomb lag freeze connection not stabel if you using mobile data so i play PUBGKR my problem fix 😤

[barren warren]

Hello i need help i can complete the royale pass mission that is KILL 10 ENEMIES WITH ASSAULT RIFLE IN LOS LEONES ....HELP HELP

[runic niche]

@dense lintel be patient

@sharp lion what is your problem?
@barren warren use SMG

[barren warren]

But it says ar wth..!!!

[dense lintel]

I don't have this much patient I am asking for help since 2 months and they are not helping

[runic niche]

@barren warren typo
@dense lintel we can't do anything here unfortunately

[barren warren]

Ok thanks

[dense lintel]

How many customer care works at pubg customer service 1 or 2 🤣🤣🤣

[sharp lion]

@runic niche lag freeze connection not stabel

[barren warren]

@dense lintel0
Zero

[runic niche]

@sharp lion make sure your phone is not too hot

[dense lintel]

@barren warren no 1 customer care replied me many times I think 1

I don't know what pubg will do with this much money and not help the gamers I also wasted over 12000$ in pubg I am playing since season 2

[still notch]

Hi there, @winged oak!

Season ends 09/11/2019 RP lock after 00.00 UTC 1 min after 09/11/2019 Update in 09/13/2019
tier rest and new season 09/14/2019.

[sharp lion]

@runic niche my phone not hot my
friend get same problem

[dense lintel]

When pubg investigation will over 2 months completed

[runic niche]

12000 dollars where do you get that money 🤔

[dense lintel]

@runic niche you can also check my inventory

@runic nichewhere can I send game pics?

[trail pendant]

#media

[still notch]

Hello, @dense lintel

Did your social media account get hacked? If yes, then you will have to chase this up with your social medias recovery options or contact then via there support area's. PUBGm has no power in recovering them. If you want you can also do a forced refund using Google Play stores refund options or Apples. You can find tutorials on YouTube or find more info using Google.

[dense lintel]

Ok thanks

@still notch but I have purchased uc from midasbuy so can I get refund?

[night cloak]

WHAT if my social media got hacked and the Hacker banned my account. I lost my rare account.😭😭

[dense lintel]

Or I will loose my all outfits on pubg m @still notch?

[still notch]

No problem. Have a great day glad I could help! @dense lintel

I'm not familiar with that sadly it's beyond my knowledge.

[cloud wyvern]

Hello My name is suhayb abbas
My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it .I paid a lot of money on the account, and collected many points after the trouble, I was waiting for prizes and now you attend my account, and I am very very sad😭 This is my account ID 5232639638

[still notch]

My phone is so slow.

[dense lintel]

[cloud wyvern]

Unfortunately I was not answered through technical support via social media channels

[still notch]

I can't ping recents.

[dense lintel]

@cloud wyvern same problem

[cloud wyvern]

😭😩

[still notch]

Please bare with me. I'm slow rn.

[dense lintel]

😱

[still notch]

If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait.

[cloud wyvern]

I was banned for 7 days after I reached a high level and was denied all points

[still notch]

Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[cloud wyvern]

All games have direct technical support, the technical support inside the game is very weak, in addition to not responding to e-mail this is very annoying @still notch

[still notch]

The process is slow since they are short staffed vs players.

[cloud wyvern]

Ok you don’t have any choices for my problem @still notch

[still notch]

Well I have told you already what to do. If you want your account back really bad only tip I can give is put in maximum effort. Don't give up!

[untold panther]

My account got banned 10 years

Any chance to get back?

[misty tendon]

I dont have any links except gamecenter and i need to link my account with google ?!

[cloud wyvern]

Thank you and I hope not to be disturbed because I have searched by all means for solutions until I arrived here @still notch

[still notch]

There should be enough space for 2.

No probelm. Glad I could help.

Have a great day!

[cloud wyvern]

[still notch]

[dense lintel]

I Know who Hacked my account

He is asking for 500$

[still notch]

Why has my account been suspended, and is there a way of retrieving it?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons include, but are not limited to, use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools—to modify or manipulate the game or its functionality; purchases from third-parties; refund fraud (forced refunding through Google or Apple), and use of unauthorized, unofficial and/or cracked versions of the game, both on mobile and emulator. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-right corner of the account suspension dialog box. A customer agent will reply as soon as possible. The response time may vary between some hours up to a few days, depending on the number of support requests. You are therefore kindly asked to wait patiently.

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken. @untold panther

[topaz skiff]

i lost my uc help me

[dense lintel]

@still notch I know who Hacked my account will pubgm ban him?

[night cloak]

@topaz skiff can you elaborate?

[topaz skiff]

@night cloaksir i lost my pubg uc resenty a new event show in my account when i clicked i lost my 140 uc so please refund me sir i want to purchage royal pass i also provide my chrachater id

5278051015

丨RAJPUT丨

sir i hope you reply me

thank you

i also mail pubgm but no response and in game support also no response

[swift python]

There's no refund policies unless you purchased UC and did not receive it.

No one here can assist you about such things too. Contact PUBG Mobile Support in game.

[night cloak]

@topaz skiff
Can I request a refund for an item purchased?

It's true that sometimes you will wrongly purchase the item and then find out it is a mistake later, however, in order to maintain a fair game environment, we can't make a refund if you wrongly bought items in the game.

Please understand we are unable to revert game transaction made. We recommend that all players confirm purchases prior to the transaction.

Kindly Reminder: For public policy matters. please send an email to [e-mail].

[rapid cairn]

Can someone tell me when will the patch notes be released of update 0.14.5

[swift python]

We don't know yet.

[night cloak]

@rapid cairn maybe 13-14 September

Kindly use English @rapid cairn

[rapid cairn]

Sorry

Bro there is update on 13

[night cloak]

@rapid cairn yes. You Will receive the change-log during the update event. 13 September

[rapid cairn]

Ok

[topaz skiff]

@night cloak sir i understand but they not tell me that you buy from uc when i clicked only show for collect reward when i click i lost my 140 uc
pubgm is doing wrong with me

there is no way to talk costomer service

[night cloak]

@topaz skiff can you send a picture of the event?

[topaz skiff]

yes sure wait

here is showing for collecting reward

[night cloak]

@topaz skiff are you using global version?

[topaz skiff]

yes sir

[night cloak]

@topaz skiff it is Indian Bonus challenge, isn't it?

[topaz skiff]

@night cloakindian bonus not shwing me today only this is show

[limpid plover]

Grant me permission to share link 😞

[bold siren]

Link of, @limpid plover?

[night cloak]

Where is the event🤔
Why can't I find it?😒

This program is currently being reworked and does not accept any new applications until further notice. @limpid plover

[topaz skiff]

@night cloak they why showing i my device

then why showing in my device

[night cloak]

@topaz skiff wait someone who is familiar with this event. OrYou can contact customer support from the game.

[topaz skiff]

sir can you tell me how can i contect pubgm support team

and this is not my fault this is pubgm mistake thats why i demanding for refund

@night cloakok

[night cloak]

@topaz skiff follow the steps

Login to your game.
Go to settings
Then click on Customer Support ( located in bottom left corner)
Then start a conversion by clicking 💬 this button ( located in top right corner)
Then, repeat the sentence...

[topaz skiff]

@night cloak i do that but only bot is typing they dont solve my problem
i do many times

[night cloak]

Do as I said @topaz skiff. This time, they will reply within 24 hour.

[still notch]

Actually you can get refunds off apple.

[winged crescent]

Hey

One of my friends accidentally logged in to a suspicious website and now when he is trying to login again in global version it's saying " it's not updated to global version, login in Vietnam version " please help

[maiden salmon]

What is last Date&time for Rank Push ?

[night cloak]

@winged crescent Download the Vietnam Version and contact the customers support from the Vietnam version.

@maiden salmon 12 September 11.59 pm UTC

[ionic cloak]

hi

[night cloak]

@ionic cloak Aloha! How can I help you?

[ionic cloak]

@night cloak
good morning
I wanna ask about the problem "sponsored match button" solved or not yet?🙂

f you know about it

[night cloak]

@ionic cloak Oh, I'm not aware of that.

Good morning!

[ionic cloak]

so is there anyone can help me?!

[granite portal]

Stuck on loading screen when entering match.
Happens after 2 -3 game
FIX IT!

[winged oak]

@night cloak

I have a questions..ranks will be locked tommorow or day after tommorow..?

*question

[night cloak]

@granite portal It's an old bug. If the loading screen stays the same for more than 15 seconds, quickly restart the phone to avoid loss of points.

@winged oak Ranks will not be locked. It will end+start right away. Only the Royale pass will be locked on 11th.

[winged oak]

So..if i reach ace tommorow..will it count

?

[night cloak]

@winged oak Exactly. You can push until 12th September.

[winged oak]

Oh..thats a relief.

Tysm @night cloak

[night cloak]

@winged oak You're welcome. Should you have any other questions, concerns or inquiries, do not hesitate to contact us back. Have a wonderful day!

[winged oak]

I will for sure..ty

[granite portal]

@night cloak by the time I restart my device I'm probably being punch or i drawn

85% off the time i lose rank

[night cloak]

@granite portal It usually takes 3 minutes and 30 seconds for you to land automatically. Act fast and you can avoid such issues.

[granite portal]

@night cloak sanhok btw and thx anyway ✌

[night cloak]

Same on Sanhok and you're welcome! :3

[winged crescent]

@night cloak you sure that will help?

You guys can't help from your side ?

[jovial wolf]

Why are my mission that i complete is not syncing with the RP mission

[spring void]

@winged crescent no we cant,it is VN goverment policy that once you login VN you cant login to global

[night cloak]

@winged crescent You have to check. They have added an option in customer support.

@jovial wolf Is it the 12 kill Los Leones mission?

[warm current]

anti hacker not working

this game is

[hasty belfry]

Anti hacker?🤔

[night cloak]

@night cloak What time UTC on the 11th does RP locks?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[jade nest]

My FB account got disabled.So I am not able to login in my pubg account.i need help plz

[misty tendon]

Provide to us any proof of your account that is belongs to you what kind of proofs?!

[blazing saddle]

@jade nest Social media account security is the users own responsibility. The game or the staff team is in noway reponsible for the user giving out sensitive information about the social media account to obvious scam websites which leads to the account getting hacked/disabled.
In any case we cannot be of any help. Kindly take the problem to the ingame customer support with proper evidence proving the account ownership.
If you have lost access to the login method, contact the social media support immediately.

[jade nest]

@blazing saddlewell I have proof that it is my account.Should I upload here?

[night cloak]

@jade nest no. Don't upload it here.

[jade nest]

@night cloakthen how do I login.i had only linked it to FB.and it got disabled

[night cloak]

@jade nest don't you have any other login method ( Twitter, play games etc)?

[warped panther]

Why u guys don't give M416 skin in royal pass

[jovial wolf]

@night cloak it is and the mission of shamee too

[storm flume]

You can contact the customer service via the game settings, @jade nest. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@warped panther simple! To make it rare, they don't give it in Royal pass.🙄

[jade nest]

@night cloakno I had only linked fb

And customer service answers are not satisfactory

[night cloak]

@jade nest read @storm flume

[jade nest]

@night cloaki tried that too.but the Bot gives useless Answeres

[blazing saddle]

We cannot be of any help here, only the ingame support can help you regarding this issue, @jade nest.

[keen lotus]

why bro stoped on AKM give me silver stoped on the skin give me lucy coin plz help me

[blazing saddle]

@keen lotus Must be a visual glitch, report ingame or in #555492558428700682.

Contact ingame customer support for further assistance if you have more questions about this issue, @keen lotus.

[keen lotus]

@blazing saddle ing cant send photo

[blazing saddle]

Upload on imgur and send link, @keen lotus.

[keen lotus]

ok thx

[night cloak]

Hello My name is (Mohammed) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (522685285)

[exotic viper]

Hello, how can i speak with a person from custommer support! because from ingame all you get is a robot and when you try to contact by email you end up in kore where they cant help you!

[blazing saddle]

@night cloak Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[storm flume]

You can contact the customer service via the game settings, @exotic viper. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[exotic viper]

the ingame support isnt a help when the robot closes the chat!

[keen lotus]

@blazing saddle bro ineed my right

[blazing saddle]

@keen lotus I told you, it was probably a visual glitch.

[exotic viper]

is there any directly english support email? or phone

[keen lotus]

i dont like glich like that

[blazing saddle]

You got what the spin gave you, just the visual bar didnt move. It is almost like pressing Skip animation.

@exotic viper No.

[storm flume]

Your username does not comply with our community guidelines, @exotic viper. Feel free to request a different server nickname in compliance with #613267301243944960. Alternatively, we will assign you a server nickname at our own discretion.

[keen lotus]

no bor its spinet not skipt trust me

[exotic viper]

wow this is joke when pubg doesnt have a real support

[blazing saddle]

You got your rewards. I explained you the reason.
I cannot help you any further, @keen lotus. You can take the issue to ingame support.

[keen lotus]

why created this chat room why comenty team join this server if cant help

[blazing saddle]

@exotic viper The ingame customer support is the real support. They do reply but it takes a few weeks for the feedbacks/requests/queries to be forwarded to the staff members responsible, kindly be patient and feel free to remind them of the issue after a week by reopening a support ticket, if they do not respond.

[exotic viper]

@blazing saddle so what you say is i should wait a few weeks to get respond and if it didnt i could open a new ticket! that takes a few more weeks and that end up in korean support where they say we cant help you!

[blazing saddle]

We are reponsible for the moderation of this server only and are not in any contact with the developer team. We provide help regarding client sided technical problems here.

Regarding your issue, I appropriately directed you about the reason of your issue and where you can report it.
You can take any further requests and questions regarding it to the ingame customer support as we cannot help you any further, @keen lotus.

[vague kestrel]

I own a clan pls anyone join

I need platinum v + members

[blazing saddle]

@vague kestrel Go to #clans. This is not the intended place to post such requests.

Do not ping community team members, @keen lotus.

We possibly cannot help you if the ingame support denies your request, @exotic viper.
All server sided problems can be directed only to the ingame customer support.

[keen lotus]

@blazing saddle haha why him ther

[blazing saddle]

To manage the community server, @keen lotus.

[hasty belfry]

He's part of the community team here, in discord, not the game

[keen lotus]

@blazing saddle no need spike her iposted on twiter and taged pubg mobile

[blazing saddle]

The final time I will be repeating, I have appropriately answered your query.
If you have no further questions, kindly move to #chat or #pubg-mobile, @keen lotus.

[fluid solar]

Hi. I hade reported a lot of hackers in the game but they don’t get banded yet ! why ? One of them i add him as a friend just for watching him.

[blazing saddle]

It takes time for the system to review each reported account individually, hence it may take some time. Rest assured, reporting speeds up the procress and eventually all cheaters are banned, @fluid solar.

[quick mauve]

Hi my brothers
I have a problem in pubg mobile
How can help me?
I don't have enough space to link my account with another social account. My account is currently linked with Facebook only

“+”is not available

[hasty belfry]

You cannot disconnect from a social network

[fluid solar]

@blazing saddle he’s not famous. And he told me am using a paid hack which he thought he didn’t get banned

[blazing saddle]

Did you ever revoke access of a social media account via the ingame support, @quick mauve?

[storm flume]

Hello, @fluid solar!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[quick mauve]

I need to link another social network or game center

[blazing saddle]

Can you answer my previous question, @quick mauve?

[quick mauve]

Yes i can

I think no

[blazing saddle]

Was this a guest account, which you linked with Facebook, @quick mauve?

[quick mauve]

I think yes

[blazing saddle]

Unfortunately, guest accounts which are later linked with social media have the option of linking only one social media as the other login method, Guest Login has been discontinued.
If you wish the game to unlock another slot to link a second social media account, contact the ingame customer support, @quick mauve.

[storm flume]

You can contact the customer service via the game settings, @quick mauve. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[civic meteor]

Where i can put link of my live stream

[stuck harbor]

How to complete the bonus challenge 3rd missing

[quick mauve]

@storm flume @blazing saddle I have contacted the support but there is no response

[fluid solar]

@storm flume so i cant put here or give you the id number ?

[blazing saddle]

Posting links of any kind and advertising, unless you have the permission to do so, is not allowed in the server, @civic meteor.

Kindly read #613267301243944960.

No, @fluid solar. We do not deal with cheater reports here.

[stuck harbor]

How to complete the bonus challenge 3rd missing @night cloak

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @quick mauve. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[stuck harbor]

How to complete the bonus challenge 3rd missing @blazing saddle

[blazing saddle]

Can you tell me which mission with a screenshot and elaborate what issue you are facing, @stuck harbor?

[fluid solar]

@blazing saddle Is there any link or special room for reports ?

[blazing saddle]

It has been explained in the message by @storm flume, earlier, @fluid solar.

[stuck harbor]

@blazing saddle

[quick mauve]

@storm flume I have been in contact with support for more than two months but there is no response

[stuck harbor]

3rd one @blazing saddle

@formal sundial how to complete 3rd misson

@blazing saddlehi

[blazing saddle]

Wait for another staff member to respond to the query since I am unaware about the particular event.
Can you tell me what region you are playing the game from, @stuck harbor?

[stuck harbor]

Asia

Indian

[steep swan]

@stuck harbor i think you need to play in north america server squad mode or you can change server bcz there is selection arrow.

[turbid saddle]

Hello if I finish this daily mission I will take the week 8 crate?

[steep swan]

Yes @turbid saddle

[turbid saddle]

Thanks

[clear dagger]

[distant escarp]

is it possible to gift someone RP9 if they are in my friend's list and they are using KR version?

[spring void]

@distant escarp no it is not

[distant escarp]

@spring void how sure are you... and where did u get this info from

[steep swan]

@distant escarp Bcz kr version has own data and global has own.

[distant escarp]

you can still add them and play with them @steep swan ??

[steep swan]

Yes but TOS not allowed to that. @distant escarp

[night cloak]

Why I don't have option to change my region/country? See scrolled all the way down.

[blazing saddle]

Contact ingame customer support, @night cloak.

[night cloak]

@blazing saddle I did, But keep getting "conversation ended" msg, and redirected to faq. no answer from a real person for a month.

[storm flume]

Please refer to subpoint 6.2 in #481198147478224896 for further information, @night cloak. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

[crystal river]

Why doesnt the Global Treasure Hunt Mission: Kill 1 enemy at Sahmee work? killed a few and none is recorded

[night cloak]

How does that last one works?? I challenged in that one and we won it. But it says you lose. Even rules doesn't say much about it

[spring void]

@distant escarp kr version gets different RP with different rewards and price hence it is not possible

[fresh lodge]

Please remove Pistols from Sniper Trining Mode.

[steep swan]

@night cloak sorry don't know about this event bcz this event is not globally event

[blazing saddle]

Take suggestions/feedback to ingame customer support, @fresh lodge.

[night cloak]

@spring void KRJP version gets the same RP as Global players

[distant escarp]

@blazing saddle do u have any coments on my question?

[boreal pollen]

@blazing saddle hey can I ask about the pmco ?

[vestal wind]

Too much lagging in my 4gb RAM device...

[blazing saddle]

It is not possible to gift items between Kr version and Global version. Both are seperate versions of the game, @distant escarp.

[boreal pollen]

Are we going to the next level or not?

[night cloak]

Am I able to block someone from adding me in game?

[vestal wind]

@night cloak yes..,open chat option and block player

[rugged smelt]

Can i ask who played pmco on ipad get banned from pmco?

[spring void]

@boreal pollen no only top 24 teams

[boreal pollen]

@spring void then why didn't they make top 24?

[rugged smelt]

More team played on ipad top 32

[boreal pollen]

@spring void lol how so? Nemeises are full iPad also Kurd

[spring void]

You can check the rule book and report any offence to [e-mail]

@boreal pollen @rugged smelt all information is available there ^

[dusk vortex]

Hello i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusk vortex. Remember to read through #481198147478224896 before asking questions in the support channels.

[dusk vortex]

My friend just enter the game and he get a messange
His account is in vetnam version not global but he plays in global

How can u help me

Answer me please

[storm flume]

Please refer to this channel's pinned messages for further information, @dusk vortex:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[tall oyster]

My friend got notification that she is logged in to another device while she was playing and she was thrown at log in page and her fb is also desabled and now she is not able to log in to pubgmobile .... Need some serious help here

[muted bone]

I've tried to complete the kill 12 enemies in los leonos mission 3 times I kill 3-4 people everytime but its still on 0

[spring void]

@muted bone try it with smg

[muted bone]

Ok

[spring void]

@tall oyster please contact facebook support regarding that, or make a new account and tell them about the lost account( you will have to give proper proofs)

[tall oyster]

Facebook support isent responding

[runic niche]

This is a Facebook problem. We can't help you here.

[tall oyster]

They asked for screenshot of her profile... And her account is disabled and removed how we can get it

[spring void]

Your accoutn security is your own responsibility we cant help with that, only ingame suuport or facebook support can @tall oyster

Search her profile and give the screenshot @tall oyster

[tall oyster]

Cant u guys varify and link her accout to some other id

[runic niche]

You can't unlink accounts.

[spring void]

We cant, staff is not affiliated with tencent. As said earlier only ingame support will help you @tall oyster

[tall oyster]

Thanks for help

[runic niche]

No problem

[pastel mesa]

I will play clearly but when the some woan reporting me i will banding

Why

[fresh lodge]

I completed the kill 1 enemy in Sahmee mission but it says I didnt

[pastel mesa]

Please help mee

[crystal river]

@fresh lodge same gurl

me too i need help

[spring void]

@pastel mesa please check this channels pinned messages for nore information

And no one gets banned just because he is reported

[vapid narwhal]

Can any one help me

[spring void]

@vapid narwhal issue?

[vapid narwhal]

Iam in conquerer, yesterday after finish a game in Squad the game told me that data change and my rank go down to bronze my points now 1200 and rank still conquerer?

[spring void]

It happens if you cheat or team with cheaters too, and check pinne messages regarding pinned messages

Data Error with Client
Reason for this issue may include :
-> Your DNS server has trouble connecting to the game's server.
-> Forced changing of network while ingame or changing of data like device time

Solution
An easy fix for this solution will be fixing your device time.
• Go to settings -> System -> Date and time -> Turn on the options of Automatic date & time and Automatic time zone . This will lead to your device using network provided date and time and will fix your issues.

Facing issues even after changing time? Try switching to a better network or change the DNS server settings using the app DNS Changer from your Play store.
For further info about changing DNS refer to faq 1.4 in #481198147478224896 channel.

Please note: This solution is only for mobile users. For emulator related issues go to #emulator-support. @vapid narwhal @pastel mesa

[vapid narwhal]

I never cheated

[spring void]

Please note the solutions in my last message

And no one here has power to give rank back so please go to ingame CS amd avoid more messages here

@vapid narwhal ^

[vapid narwhal]

Iam not banned sir

Just the rank become Bronze

Without ban

[spring void]

@vapid narwhal that should be because of a third party app or the reasons stated in the above message

[runic niche]

@vapid narwhal that is probably visual bug, play a match and see if it changes

[wise wing]

How to fix this

[lofty orbit]

@wise wing try to repair

[spring void]

@wise wing it isnt bugged once you reached 61 and got a legendary so your streak broke, however the counter shows the highest you have reached while you have to start from 0

[wise wing]

Thanks

[spring void]

Welcome feel free to ask for more help here

[honest mortar]

admins , Please I need help
ID : 5109314538 playing in vietnam version he want to back to global .
I need official way to back global .

[spring void]

@honest mortar you cant return to global once you use VN version, we cant assist in this matter as it is VN versions policy. However you can go to their support and ask for help which is unlikely to help

[gusty trench]

Hehi guys is there any one from support here?

[honest mortar]

@spring void
thanks pro

[shell garden]

no one in Tencent customer support is in this server @gusty trench

we can help you with general questions but don't have authority over specific inquiries

[gusty trench]

How can i reach them please?

[shell garden]

only via email and in-game customer support

[gusty trench]

But they never replay ...what the deal?

[shell garden]

it's very difficult to reach a real person but it's definitely worth trying. what's your issue? @gusty trench

[gusty trench]

My issue is it with hackers

It has gone crazy now ... I played 6 matches all of them died to hackers who are fast and falying

Why isn't pubg doing nothing??

No one has the answer right?

[quiet oxide]

Why i can not leave crew?

[rugged smelt]

When anyone banned from top 32, top 33-34-35-36 can join to top 32?

Pmco

[spring void]

@rugged smelt yes, there is a chance

@gusty trench report them using the rpeort button in tier overview section of their profile

@quiet oxide do you get the message crew has been locked? If so it is because your crew registered for crew challenge

[quiet oxide]

@spring void so tomorrow, or when the crew challenge ends?

[spring void]

When it ends @quiet oxide

[quiet oxide]

Ahh, okk

[solemn fog]

I am unable to spectate my friends who play phone from emulator. It always gives me an error message "spectator limit has been reached". Anyone has a solution?

[night cloak]

Hello.

I have only 1,66 GB on my phone's internal storage and I would like to ask if it's possible to download pubg mobile on my pc then with usb cable transfer the files to my phones sd card

@night cloak 🤔 166 GB or 1.66 GB?

1.66

@night cloak can you help ?

@night cloak nop. It's not possible to install in 1.66 gb.😟

[warped viper]

When do we know who moves on to the next round of PMCO qualifiers?

[night cloak]

@night cloak did u read what I said

[warped viper]

Nope lmao

[night cloak]

I said is IT POSSIBLE TO DOWNLOAD PUBG MOBILE ON PC and transfer it to my phone using cable to SD CARD

[warped viper]

I believe you can get pubgm for your cpu but it runs on a diff server than people who play on just phones

Because it pops up as emulator

[night cloak]

no

dude you dont understand too lol

@night cloak installing a game or apps through PC is not an impossible task. You can install PUBG Mobile through USB. But, it's not possible if you don't have enough storage. PUBG needs at least 2GB of ram to run and More than 2 GB space to install the game. Hope you understand

I need help

I am not able to Select Russia 🇷🇺 flag

All Flags work except Russia

I repaired my client. Redownloaded app. Tried on other device still doesn’t work

@night cloak zes i have 13GB on my sd card thats what im asking

if i can install it on my sd card trough usb

[lean crescent]

🤔 You cannot install a game on SD Card as far as I remember @night cloak

[night cloak]

@night cloak 🤔 what is your android version?

8

[lunar olive]

I need help

I got banned for 10 years

And im not use anything

[night cloak]

@night cloak I don't know if it's possible for pubgm. You can try. Search YouTube!

[lean crescent]

@night cloak Read this and it has answer to your question

[lunar olive]

???

[night cloak]

@lunar olive use file claim or contact custom support. Here, no one can unban your account.

[lunar olive]

It's useless .. just answer machine

@night cloak ?!!

[lean crescent]

@lunar olive Keep trying until you get something useful .

[lunar olive]

@lean crescent its just answer machine

[lilac prism]

So the treasure event where it says kill one enemy at sehmee. Ive killed like 10 there and no reward

[rustic sentinel]

Does it ban?

[untold meadow]

So guys I bought the prime plus subscription, money was duducted from my bank account but prime plus is not activated what should I do

[spring void]

@rustic sentinel it might do if it changes game files for performance, if it is just a ram cleaner then no

[rustic sentinel]

@spring void can you verify please.

@spring void should i use that app because my game is so laggy

[spring void]

@rustic sentinel use a ram cleaner instead, it could lead to a ban

As it allows to monitor fps while ingame

[hexed jasper]

Is it true that they didn't find a solution to the hacks ?? Only report thing

[spring void]

@hexed jasper they have a solution already, and dont worry all hackers will end soon just report them right now

[hexed jasper]

@spring void i dont want to work for a million dollars company that does not know how to ban cheaters from the game

[spring void]

They are banning cheaters already and are also working on new ways, dont worry @hexed jasper

[hexed jasper]

@spring void man um very cool i know they will never ban hackers what a waste of time

[spring void]

@hexed jasper then leave, i dont know what more evidence do you need when they upload weekly list in #news

[hexed jasper]

Yesterday i saw a speed hacker with the three 100 max rp title for 3 seasons they couldn't ban him

[spring void]

System gets millions of reports everyday it takes time but they will ban them @hexed jasper

[rapid osprey]

Erngl 2.0When its going To available?

[spring void]

@rapid osprey no confirm date, maybe end of year

[late geyser]

Hey guys any mod here ?

[spring void]

@late geyser state issue mods will help

[late geyser]

I want to know that can you guy ban a clan ?

Its full of hackers..!!

[storm flume]

Hello, @late geyser!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[late geyser]

@spring void .. ?? You got it??

[night cloak]

@late geyser you can report a clan from the game.

[late geyser]

What are the criteria that you guys can ban a clan?

[night cloak]

@late geyser here, no one have the power to ban any player or clan. And we don't have any information about how the ban system work for clan.

If you want to report a clan, kindly report from the game.

[lunar olive]

@night cloak hahahah so whats ur job here !!?!?

U can't do anything .. and in the game just answer machine!?!?

What is this game ... i feel bad because I spend money on this game

[night cloak]

@lunar olive before asking the question you should read #613267301243944960 😂

[untold meadow]

guys I bought the prime plus subscription, money was duducted from my bank account but prime plus is not activated what should I do

Did this kinda thing happened to someone else

[spring void]

This is the official pubg mobile discord but staff here is not connected with tencent. Hence staff here has no power ingame @lunar olive

[lunar olive]

@night cloak it's not funny ok ..

I spend more than 7000 $ and I got banned for nothing and now u come here to be smarte

And the cheater every where

If u don't know how u talking with customer don't say anything

[raw lily]

Saif try to contact Support . If No replay try to get Back your money ... Contact Google or Apple U dont have acces anymore. Had Same on o company and got my refund (almost all Money)

ITS sad but If the Bann failsly and they so nothing this the way you can go

[lunar olive]

@raw lily u got refund ?

[raw lily]

On different company Google refundet me

[compact bone]

Guys when I am completing mission in global thesure hunt it's not giving me rewards

[raw lily]

Failsly banned on different Game and No Proof or replay Happen . So i contactet Google.

Give them 2 weeks to replay

[winged oak]

@raw lily ...i landed at quarry..sanhok on top..it didnt count..why.?

I landed 3 times..in top of the building..didnt count.

[raw lily]

😂 try to stay some sec ontop

Saif try it. Dont Just leav. Notice IT also in your Mails ingame thats U want a human answer and of no one replay Back U Go next step Google Support

[winged oak]

Pubg m..has gotten so

Frustrated.

[night cloak]

You have to move and jump around for the game to register the landing, @winged oak.

[raw lily]

Happen so many Times failsly ban but companys want to Push IT under rug . U have to be Sure 100% nothing violated AGBs

[winged oak]

@night cloak ...u mean..stay there for how long.?

[night cloak]

Just a few seconds.

[winged oak]

For 30 seconds..while juming and moving.?

*jumping on the builing top.????

[night cloak]

Yes.

[serene blade]

Hello. I got a iPad 2018. On loadingscreen the sound ist good, but turns bad soon. If i turn on the mic, the sound ist much badder. Need help!

[winged oak]

@night cloak ty

[pastel mesa]

@spring void all think in my device good and my intetnet is good please help me

[lunar olive]

@raw lily what do I mean ( AGBS )

[night cloak]

There is this mission called 'kill 3 enemies at altar' but i cannot find the place. Help plox

An account of my teammate was hacked....he changed the ign and unfriended many people...that was a year old account and a lot of money invested....what to do to report?

@night cloak global treasure hunt

[pastel mesa]

My problem is if the some one reporting me im banding 10 minets i dont no what is the problem @night cloak

[raw lily]

@lunar olive what U agreed to in begin playing the Game.

[gritty glade]

Hey support,
Can you please tell me
When Royal Pass Will Locked?

12 September At 5:30 AM or 7:30 AM?

[night cloak]

@night cloak since it was Facebook or twitter linked,only they can help. But by experience that account is long gone,the person may have linked it newly and sold it off

Ok makes sense...fb was hacked as well

Yea,and they would just delink and link it with other account and sell it, that's what hackers do

@night cloak always keep 2 step verification on and keep a seperate fb account for pubg and don't fall for those links,the instant you click your acc gets hacked and in case they sell it,only way to retrieve it back is to keep eyes on those sites selling account and negotiate

@night cloak doesn't matter,do you know where 'altar' is?

Same, yes

[spring void]

@lavish knot only english is allowed

[chrome pendant]

I d both of thim but i did't get the titile

Hello can any one hlp me

[elder stream]

where to report about hackers ?

[storm flume]

Hello, @chrome pendant!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

Hello, @elder stream!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@night cloak cool

[haughty vapor]

Any link in which i car report a hacker?

And does he actually get banned?

[cosmic gazelle]

I still face the ping issues from 8 pm to 12:30 AM in India,Asia.
My internet connection 50mbps with 5ghz and I get good bandwidth 24/7 but still I get 100+ping, happening since after the new update/new season i.e season 8.
My other friends are not facing this issues even when their interner is on Mobile Data or slower than mine.
(Device is also not an issue)
I had repaired the game many times and had re installed it but not working

[olive isle]

Black screen issue on my phone I am restart the black screen issue fixed

Wtf

[night cloak]

@olive isle did you repair the game?

[olive isle]

@night cloak no

@night cloak restart the game it is fixed

@night cloak but I am facing this issue many times

@bold siren

[night cloak]

@olive isle repair the game from login screen.

[night cloak]

I found a hacker and I know the name too

[storm flume]

Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[grand star]

Hello baned 10 minutes for no reason why ?

But I was got a hacker player and when I reported of the middle the game

Got 10 minutes band

[spring void]

@grand star maybe due to data error, please check pinned messages for solutions so it doesnt repeat

[grand star]

Strange

[night cloak]

Hello dear PUBG MOBILE team now we see PUBG is a most populer game in the world and in a daily we see too many good and best player's in the PUBG MOBILE, so now we are here to tell you one of the best player's by name of
(K๏ＯＭ４Ｒ) has been banned for 10 yeasr who have to much fans in the our country and he banned without any reason and he banned by a mistake which can be Fix very easy and we are here to tell you we are by the name of the Fan's please reopen the band of (K๏ＯＭ４Ｒ)'s PUBG and we are realy thanks for a positive answer and for making PUBG more lovable and suitable, with our Fan's RESPECT thanks for help..
( 584842603)'s ID:
Please review the band again....,

[bold siren]

We don't do that here, @night cloak. Refer to this message for more information:

https://discordapp.com/channels/393088095840370689/481200416349224980/618113356141953034

[rotund charm]

Can anyone explain why is my game give me data error message, and I am not using any 3rd party applications??

First time ever getting is

*this

[grand star]

Banned with out reason ???

[hasty belfry]

Have you changed from wifi to data during games?

Used vpn/gfx tool?

[grand star]

Yes

[hasty belfry]

@rotund charm #481198147478224896 1.4

Yes, they don't tolerate that

[grand star]

My router turned off run out battery and changed to my friends hotspot

[night cloak]

you must make! 1 Spanish Room!

[verbal reef]

Hi I entered my account in no way without the use of cheating or misleading 3 party software, although I have encountered such a result and this is a mistake I would like to be corrected as soon as possible

[hasty belfry]

Well all you can do is file claim but j stil don't think they'll help

[grand star]

@hasty belfry but why I got banned with out reason?

I'm youtuber

[hasty belfry]

Well I'm not sure but you changed your connection while playing

[grand star]

Yeah that's right

But what's problem with that

[hasty belfry]

Well that's what got you banned i think.

@grand star check #481198147478224896 2.9

[bold siren]

Check the pinned message, @rotund charm:

https://discordapp.com/channels/393088095840370689/481200416349224980/593626127054929930

Using GFX tools will get you banned, @grand star.

We do not deal with that but if you think it was unfair, feel free to use the option File Claim, @verbal reef.

[grand star]

@bold siren hello I wasn't use anything I'm ios user changed to android I don't know that much about it but when my router out of battery changed to my friend's hotspot and got banned

[vital totem]

Need clan member

[vagrant onyx]

@night cloak there is a way to get throw this

[night cloak]

What is the way?

Are you trying to login with the same account you used to play the Vietnamese version, @night cloak?

[vagrant onyx]

@vital totem you can do that on #clans
you can also check #activities

[night cloak]

My fv account was disabled

[vagrant onyx]

@night cloak someone hacked your acc

[night cloak]

Facebook

Please elaborate yourself a little more.

[vagrant onyx]

This happen

[hasty belfry]

If you connected to fb and you got that banned, your account is gone as well

[night cloak]

@night cloak No.i didn't

[vital totem]

@vagrant onyx thank you bro

[vagrant onyx]

@vital totem welcome

[night cloak]

As LonelyBoy said, if your social network account is disabled, you cannot login with it in the game.

You have to contact the customer support of the social media service who's account got disabled for you and request them to enable it again, @night cloak.

[bitter ember]

My leaning buttons arent showing up, how do I fix that?

[night cloak]

@hasty belfry but mu google account also connected with the pubgm account.so when i try to open the pubg via google account that's not working

[hasty belfry]

Can you actually connect your game to 2 accounts?

[night cloak]

@bitter ember, goto settings > Basic > make sure "Peek and fire" is set to Enabled.

[vagrant onyx]

@hasty belfry yes you can

[bitter ember]

Thank you sm

[night cloak]

Anytime.

[hasty belfry]

@vagrant onyx didn't know that, thanks

[night cloak]

help my

[vagrant onyx]

@night cloak what is it ?

[night cloak]

i nied unban my acc pubg mobile

PUBG Mobile User ID
1922345637850321

[hasty belfry]

Oh god that english
Sorry, but i don't think anyone can do it, not here

[night cloak]

😦

and where else to go for help?

[hasty belfry]

In game, press file claim

Have You used any hacks/3rd party app?

[night cloak]

@vital totem looking for can member?
Go to #clans ...👌

LonelyBoy,jes my soon (8 age)

[hasty belfry]

Well then there's nothing you can do if you hacked

[night cloak]

Noice. Nowadays, sons can hack🐷

[hasty belfry]

His finger slipped💀💀💀

[bold siren]

No discussions here.

[night cloak]

Where to report the screen issue?? I'm facing notch issue after recent update!

[grand star]

@bold siren sir I got one more question
Will I'm sure 100% banned unfair but how to prove it ? I'm small youtuber and also blayze games and rank up games llc staff
A lot of people know who am I

[bold siren]

File the claim or contact in-game customer service, @grand star.

[night cloak]

@bold siren can you answer my question?? Where to report the screen issue?? I'm facing notch issue after recent update!

[grand star]

I did that @bold siren

[vapid narwhal]

Any admins here?

How can i talk to pubg support directly

[storm flume]

You can contact the customer service via the game settings, @vapid narwhal. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

[night cloak]

@bold siren please reply!! Where to report the screen issue?? I'm facing notch issue after recent update!

[grand star]

@grizzled lark how many time takes to replay ?

[bold siren]

I believe that the notch screen bug has been fixed, did you try to repair your game, @night cloak?

[grizzled lark]

Either 2 weeks or a month, @grand star.

[grand star]

that's to long

[hasty belfry]

Well they get a lot of complains daily @grand star

[wind sentinel]

Can I convert my account from the Vietnamese version to the global version?

[bold siren]

You cannot, @wind sentinel.

[wind sentinel]

Why @bold siren

[torpid yoke]

When does the upcoming crew challenge start and schedule?

[night cloak]

@wind sentinel unfortunately you can't, please login again with vietnamese version and contact ingame support.

Yeah, i got POCO F1 ! actually earlier my phone would not show game in the horn part of the screen, but now its shows that part! Coz of which I can't move my crosshair which ads in on! As the screen size is incresed due to the fact that the horns of notch are being shown! Any help anyone can provide @bold siren

@grand star

kindly note, we do not provide any help regarding account suspensions of any kind.

If you wish to know the reason of ban, you can refer to faq subpoint 2.9 in #481198147478224896 channel.

If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.

How to contact ingame customer support?
Refer to faq subpoint 6.1 in #481198147478224896 channel.

[grand star]

@night cloak thanks

[wind sentinel]

@night cloak My Facebook account was hacked and my account in the game is linked to Facebook and Twitter and the hacker moved the account to the Vietnamese version because there is no Twitter and then disabled Facebook account so I can not restore it but if I reset the account to the global version I can open my account from Twitter

[grizzled lark]

It's an issue for all the poco devices, @night cloak. It's been a hope of that to be fixed in the future updates.

[night cloak]

@grizzled lark means there's no fix rn?? Btw thanks for replying! If there's anything I can do to normalise my screen, please tell me

[lilac prism]

Is there a way to download PC version on my android!?

[night cloak]

@lilac prism no! Pc versions are for pc

@wind sentinel recover your social accounts and login to the vietnamese version and contact ingame support

[grizzled lark]

There are no fix right now, @night cloak, I temporarily ignored it by selecting the Notched option in the graphics settings and just tweaking the layout and it was all good for me.

[night cloak]

I'll try if that helps me! Thanks again✌️ @grizzled lark Good Night!

[mild ridge]

For the global treasure hunt challenge, the challenge kill someone in sahmee doesn’t seem to work. I have killed people with an AR and smg. Nothing seems to be giving me credit. Anyone have a solution besides skipping mission? I like to complete things rather than skipping them

[ebon nacelle]

Do you lose more points if you die early and leave the match instead of spectating your teammates till they get the win?

[hasty belfry]

No

[ebon nacelle]

I need an admin or mod to respond lol

[hasty belfry]

It's not like they're developers lol

[ebon nacelle]

They talk with the devs on here tho @hasty belfry

[hasty belfry]

No, they talk with players, just like you and me

[ebon nacelle]

But they also talk with the devs, like Ocho

[hasty belfry]

Well he won't say anything different.

[ebon nacelle]

Idk he might, half of the people I've asked say it counts towards your points and the other half say it doesn't, I personally think it does bc I honestly think I lose more points by leaving the match early, but if I stay and spectate I lose like 5-10 less than I would have if I would have just left the match as soon as dying instead of spectating my teammates to the win

[prisma tangle]

Wt the heck is this man, itd just few days left and even if i do exactly as mission asks,it doesnt count at all ,i have full time job so i play 2-3 game only to complete RP mission and have to deal with this....
-landed onLos leonas miramar with my buddies and killed 12 exactly with akm+scarL ,used no other weapons and also killed all of them in centre of los leonas and still it only counted 1 kill wthhheck

Not tk mention i have also completed land on building in quarry and land within 200 m yet niether has counted at all

Wondering wether next season RP will be worth buying since i wont have too exyra time for this trashy system glitches

[storm flume]

Please refer to this channel's pinned messages for further information, @prisma tangle:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[hasty belfry]

@prisma tangle you have to do the ar kills with smg

3rd landing on quarry didn't count for me on the first try but i did it again and it worked

[prisma tangle]

Damn man

I have landed on quarry like 8 times and so far it counted 2 times

Have landed within 200m atleast 10 times and counted 1 timr

[hasty belfry]

On top of the buildings?

[prisma tangle]

Yes on top of warr house and building both

[cloud wyvern]

I ask all supervisors to find pubg support in a very bad situation that has not been answered via any support platform for the game has been based on a number of injustice accounts and accounts are still fake and play and were streamed live YouTube using Hack.

[hasty belfry]

Are you sure you're landing on sanhok quart?

[prisma tangle]

Yeh lol im sure

[hasty belfry]

That's odd

I'd say contact CC but with 1 day left they aren't gonna anything

[prisma tangle]

M playing this game since season 1 ,do u think i dont know whatmissiom states and im doing? Am i only one facing this prob ?No so isnt it obvious

[shut jewel]

Why does using gfx toll gets you banned

[prisma tangle]

I have been using it since season 1 and never got ban

[hasty belfry]

It's considered as a 3rd party app

[cloud wyvern]

I need one of the supervisors of the need please

[prisma tangle]

Ehile i dont recommend to others but

[shut jewel]

Yeh the recent announcement got me spectacle and dont wanaa losse my 25 skins and 600 uc

[hasty belfry]

#481198147478224896 2.9 clearly shows GFX tool can get you banned

[night cloak]

Unique id= 5203092165

I respect Your Every Rule and I am Very Respectful Content creator on YouTube. On 31st August . me and My Brother Playing and In ending of a match a notice arrived That Data changed and You Disconnected.
I never Do any cheats and I request you to Investigate my Account
Unique id= 5203092165
Please My Life Is Depended On PUBG Mobile and I Spend a lot of InGame Currency on my account.
Hope My Account will open Tomorrow
If You Who is Reading it ,a Human then please Unlock my Account.
I Promoted Your Game at Very Huge Level. But You Make Me Sad Because my account is not opening
and My Friends Making Fun Of Me 😞
I can't Live Without my Account Of level 65

[hasty belfry]

@night cloak for how long were you banned?

[night cloak]

10 yeara

[grand star]

Same here

[hasty belfry]

Did you change from do to data during a game?

[prisma tangle]

Here is why ppl cry about gfx ban

1. mostlu noob hckers that get banned by data changed cant tell thier friends they hack so they lie about gettign ban via gfx use while its not true at all
2. there was a case when gfx changed shadows in smooth nad hd mode when and it led to system detecring data change and gave 30 day ban,back in season 2
   They later fixed it and since then noone but hackers complained about ban
   So next time you see someone complain about ban due to gfx its most likely a genuine hacker lying to save face

[grand star]

Also I'm youtuber and got banned with out reason

[limpid lotus]

So is there a reason certain modes of the game are only available during certain times? Can their servers not handle all the game modes included in their game? Or is it just to piss off players?

[cloud wyvern]

I am seven days and very angry

[shut jewel]

@prisma tangle what about the dev announcement about gfx tool and 3rd party apps

[prisma tangle]

They dont support such use but doesnt mean they will outright ban you ,they have issed statment to keep people away fr 3rd party apps that can contain malware in some cases and can also change pubg data without you knowing leading to ban

[hasty belfry]

Finally, a man of culture

[night cloak]

When the new season is starting?

[shut jewel]

13.9

[prisma tangle]

My phone is old give 20something fps but after gfx it gives 40 plus fps so i have to use it to get bettee result while i dont recommend it to anyone since i have seen people whose game starts to lag after gfx and also devs dotn want you use it

New seasom starts on 12 the sept at worst 13 sept as pubg is known to delay seasom updates here n there in past

[cloud wyvern]

Is there a similar game and its technical support responds !?

[shut jewel]

My phone has sd 730 and has an hdr screen but devs dont unlock hdr and 60 pfs. I tryed on other account and it jst so smooth

[prisma tangle]

Coc while its not similar had outrageous player base back in day and thier customer suppert was top notch, i myslef lost many hight level accounts due to sync and they helped me through completly even though i hadnt do any purchase.
Till now coc has had best ever customer support

[shut jewel]

I want to make sense of 300$ i paid

[prisma tangle]

Playing on HDr doesnt make sense if you are playing competitive

Any esports will tell you to either use smooth extrme or HD extreme for best FPS

[night cloak]

I respect Your Every Rule and I am Very Respectful Content creator on YouTube. On 31st August . me and My Brother Playing and In ending of a match a notice arrived That Data changed and You Disconnected.
I never Do any cheats and I request you to Investigate my Account
Unique id= 5203092165
Please My Life Is Depended On PUBG Mobile and I Spend a lot of InGame Currency on my account.
Hope My Account will open Tomorrow
If You Who is Reading it ,a Human then please Unlock my Account.
I Promoted Your Game at Very Huge Level. But You Make Me Sad Because my account is not opening
and My Friends Making Fun Of Me 😞
I can't Live Without my Account Of level 65

[shut jewel]

Yeh but gfx unloks 60 fps and you cant argue about that in compi

Natively it gives me smooth high at peak and around 42 fps that sucks

[prisma tangle]

Gfx unlock doesnt mean increase in FPS unles your phone is good enougjt to get results

Example, my phone is Mi redminote 3 pro(4 years old) snapdragon 650 3 gb ram
Right now if i use stock miui rom and no mods i get 20+25 fps at smooth

But i am using tools to unlock extreme fps option but this alone did only increase FPS to 35 something

Then i changed custom rom,custom kernal,custom rendere 3.2 GL and GL tools to render as snapdragom 430 and now i get minimum 45 fps to 55 fps
For such a old phone i learned rendering can make real difference

Here is example 60FPS when phone is cold

[shut jewel]

In a nutshell gfx cannot get me banned are you sure not now maybe but in future .
I am saying so bcz i hacked once and worked fine told my friend he did it too and next day update rolled out both of us got banned

So i an worried about future updates

[prisma tangle]

Yeh dont hack
Actually never ever

[night cloak]

there's somethin with new Bonus reward. Can you please help me. I challenged and played a game and I won but it didn't consider it then I played another and was ranked 2 and it says you "lose" It Happened twice

I didn't get my points and I spent 5 UC

I can show you whole challenge timing and game timig

[prisma tangle]

Report it ingame if yiu have proof ,this is discord group bro ,run by mods,its most likely can be solved via ingame support only

[shut jewel]

Yeh i wont hack but i am worried about that same happening with gfx an update can fich me for life

[prisma tangle]

WhTs your phone

If it gets snooth+extrene dont use gfx

[night cloak]

@prisma tangle they are not replying. I spent 15 uc already and it considered the lost one but not winning one

[prisma tangle]

@night cloak i was killed by hacker at 200 meter range via akm in single shot while in 30UC challange ,reported but nothing happened so try report but dont waste much time behind it its lost cause

[shut jewel]

Mi K20

Sd 730 adrino 618

Smooth high at peak

[prisma tangle]

If you are rooted use GL tools itd full proof

[shut jewel]

No root dont wanna hold a 300$ brick

[prisma tangle]

InGL tools use custom setting for pubg and turn on fake cpu and gpu and use templet adteno 630

[storm flume]

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @prisma tangle.

[prisma tangle]

Haha dont use sry

[shut jewel]

Ahh here we go again

[prisma tangle]

If someone os just going to use it never change any shadow options just 60fps unlock ...

[shut jewel]

Can you tell us why you tencent dont support natively 60 fps @storm flume

[prisma tangle]

So low end phones dont over heat

High fps strains cpu gpu and heats up phone

[shut jewel]

Yeh i kinda got that recently

[prisma tangle]

Nontech people will turn it on eveb if phine js low end and ruin thier gameplay

[shut jewel]

Thats disappointing i bet nokia 3310 can run at 60 fps

Pubg pc lite gives 120 fps

[night cloak]

@prisma tangleI had alot of hackers nothing new lol. I've them like every game

[ebon nacelle]

Anybody else having this issue with the iPhone XS Max? The bar at the bottom won't go away and it's been there like almost 2 months now

[hasty belfry]

@ebon nacelle lol that's your phone

Like, you pull that up and you have some sort of settings there

[ebon nacelle]

Yea I know, that's why I asked if anyone else using an iPhone XS Max is having the same issue?

Pubg made it to where it doesn't go away now lol

[hasty belfry]

It's not an issue, it's like a spec of the phone

[ebon nacelle]

Nah it used to not be there at all @hasty belfry

Till about 2 months ago, it covers all the stuff on the bottom of my screen, and in game i can't even tell what vest I have on without having to go into my backpack

[lime hill]

Hello i need help

Help Help Help Help plz

[night cloak]

It considered win of my match in 2nd Challenge but not 1st one what's wrong with new bonus reward

[vapid narwhal]

I have rank go to bronze without ban

Any solutions

Just what i did i changed from wifi to cellur data

During the game

[blissful leaf]

When Victor event ends?

[night gull]

@neon patio how many hours to end of s8?

[storm flume]

Please refer to this channel's pinned messages for further information, @night gull:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

[balmy bobcat]

@ My account has been banned without any reason knowing I did not violate the
company's rules and did not use any hack or other things. Please take the
problem as soon as possible.ID:5242291807

[blazing saddle]

@balmy bobcat Sorry we do not provide help regarding banned accounts. You can click the File claim button and wait for response. Also, no account is suspended without any justification.
Kindly go through the Terms of Use to have a better idea of what rules you may have been violating intentionally or not.
Further questions regarding this matter can be taken to the ingame customer service.
Refer to faq 6.1 in #481198147478224896 regarding more information about how to contact the ingame customer service.

[green tundra]

@blazing saddle bro

[night cloak]

?

[green tundra]

@night cloak can u help

[night cloak]

Maybe If you tell what's it

[warped viper]

When do we know who moves on to the next phase of PMCO?

[green tundra]

which better mobile for Games mobiles Samsung A30 Or Redmi Note 7

[night cloak]

Check the specs on google

I prefer Samsung since Xiaomi is not that good

depending on the specs on both phone though

[blazing saddle]

You can compare the device specs on google by a simple procress of typing it in the search box and clicking 🔎 , @green tundra

[green tundra]

@blazing saddle its same Compare

Possibilities

[night cloak]

omi i pick samsung

[green tundra]

@night cloak but Camera for Redmi 48MP and Samsung 16MP

[night cloak]

If you use camera also you can pick xiaomi

[green tundra]

Samsung Exynos 7 Octa 7904 this better or Qualcomm Snapdragon 675

what Chipset better ?

[night cloak]

You can Google Octa core or Snapdragon which is better