#questions

1 messages Ā· Page 582 of 1

night cloak
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@muted basalt hi there! How may I help you?

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Hmmm

muted basalt
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when i play miramar map ping is going so high

runic niche
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don't play on miramar

night cloak
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@muted basalt what is your region?

muted basalt
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Asia

night cloak
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@muted basalt I mean country?

swift python
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By map ping you mean your frame rate or your connection ping?

muted basalt
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@night cloak india

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@swift python connection ping

runic niche
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ping never refers to frame rate, your connection really shouldnt very with map selection though

night cloak
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Bro u check the killl field

runic niche
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is it normal on erangel? @muted basalt

muted basalt
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@runic niche yes

swift python
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Yeah it's called connection ping, Not map ping. Just for future problems if you face it again.

Try to play on a lower ping server when picking your map and mode. That should help. Also make sure your connection is fine! Sometimes it can be from your side or your ISP, Not the game

runic niche
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map ping?

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sounds like you made that up, that's just lag or stuttering, or frame drops

swift python
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Yeah he called ping issues "map ping"

night cloak
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@muted basalt The answer is simple. Indian community have a different server. In which they will get low ping. But, if there is not enough player, they will match into a different server(with Indonesian players) as a result, they will get high ping. Simple solution: get a strong internet connection!šŸ‘

runic niche
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well thats cuz he had ping issues on a particular map which is strange

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uh

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your internet connection can be 1 gbps, but your location will determine your ping the most

swift python
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Yeah i clarified it for him. There's no such a thing with map ping. any high ping issues is called server/connection ping issues

night cloak
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In india less player play miramar map

runic niche
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strong internet connection won't help your ping if you live far from the server

muted basalt
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i have a 50mbps connection when i changed my server to any other regoin mannually in erngel ping is ok but high in miramar only

spare trail
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hi, im sorry to interrupt, did they take away the crew button ( aka like the clan button, cause I sure as heck cant find it)

muted basalt
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@runic niche ping is not stable its going 40ms and then 500ms

runic niche
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then that is caused by internet connection

night cloak
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@muted basaltagain, ping doesn't depend on internet speed. In different ISP, you will get different latency or ping. Hope you understand

swift python
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Are you able to report this issue through the in-game report a bug button or customer service? Even though i doubt the problem is from the game itself, It is your best bet to assist you. But again, Keep in mind to play in a better server where the ping rate is appearing to be good and always make sure your connection is stable

muted basalt
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@night cloak i think its a game problem bcoz my freinds with me are said that they had good ping and my internet connection is also 50mbps

night cloak
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@muted basalt read my previous comments. Ping will be different on different ISP and different server location. Game is perfectšŸ‘Œ .

spare trail
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Might be the device your using, i was using a samsung galaxy for a while and lagged the crap out, Im now using a newer phone and dont have taht problem

muted basalt
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@night cloak it means my 50mbps is waste

swift python
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High likely and possibly yes

muted basalt
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šŸ‘ šŸ‘

swift python
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Ping issues like Roc and I have mentioend before, Are related to your ISP and your location. It has nothing to do with the game servers or the game itself.

night cloak
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@muted basalt Before ending the conversation, kindly answer a question. Are you playing random ?

muted basalt
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no

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i play with my friends

night cloak
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@muted basalt so, when you played the game in mirramar, did you notice the kill messages?

muted basalt
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yes

night cloak
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@muted basalt were they from India or random country?

muted basalt
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india

night cloak
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@muted basalt did you check the ping on data or different network?

muted basalt
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yes its not stable

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going 40ms to 500ms

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ping was good for sometime only it is game issue

bold siren
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Your internet connection can be unstable too.

night cloak
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@muted basalt OK! Thanks for the in information. Now you have two option-

  1. Report the problem from the game (bottom right corner)
  2. Report it as a bug in #555492558428700682 with a video or screenshot.
muted basalt
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@bold siren no

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@night cloak ok

spare trail
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did the remove the button that lets me manage my crew

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*they

night cloak
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@spare trail crew button is located on bottom right corner. You will see a button like this ^. Click on it

spare trail
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šŸ˜ ty, Im probably just too tired but I spent the last like 30 minutes looking for it

night cloak
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😁 you're welcome

spare trail
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yup yups, found it, ty very much; legit thought they removed it for some reason. All good now šŸ‘

vague kestrel
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When companions will come?

swift python
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There already is the falcon companion from the days of Season 7.

vague kestrel
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@swift python where to get it

swift python
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It used to be found in egg nests spawning in different locations around Erangel.

vague kestrel
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@swift python it will be permanent?

swift python
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The ones i was receiving were temporarily. There definitely was a permanent one but not sure where or how to obtain it.

vague kestrel
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Ok

night cloak
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There was no permanent companion. @vague kestrel @swift python

delicate canyon
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Hey

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Can anyone tell me about th next round qualification criteria for PMCO?

grizzled lark
late geyser
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Hey any mods there?

grizzled lark
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How can we assist you?

late geyser
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I am using 4GB of RAM and processor sd660 but then also why i get 20-30 FPS. Any idea to make it better.

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Sometime lower than that also

grizzled lark
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You need to get a better device with better specifications, @late geyser.

late geyser
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But somedays back it was smooth AF!

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Anyone up there?

spring void
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@late geyser set graphics to smooth and fps to max

night cloak
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@late geyser use gfx i am on sd 636 i have overclocked and it works smooth

grizzled lark
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What are the highest fps that you get, @late geyser?

bitter iris
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Ive been experiencing a lot of rubber banding even though I have 68 ms and its ruining my gameplay as ive been losing points and my kd is getting worse

storm flumeBOT
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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

bitter iris
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Anyone know why?

late geyser
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@night cloak
Lulz i don't want to ban XD

night cloak
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using from s3

storm flumeBOT
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Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @night cloak.

night cloak
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@storm flume i know betee

gritty glade
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When we are playing Solo Vs Sqaud.
& i am coming in Top-5 Rank.

So is there any advantage to My Points are more higher plus then i am playing with my Sqaud?

bitter iris
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Can someone answer my question please

night cloak
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@bitter iris whats that

bitter iris
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@gritty glade I believe its the same points

steep swan
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@night cloak if u get ban then you will complain why i get unfiar ban.

bitter iris
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@night cloak

night cloak
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anybody have problem to find match in pubg ?

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@steep swan really...? how can you be sure i will do that

bitter iris
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@night cloak stop causing problems dont use gfx tool you will get banned

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The mod already gave you an answer

steep swan
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@gritty glade No Just same points Also rule has changed for points you will get more points behalf of your kills

night cloak
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@bitter iris hackers arent banning and do you think i will get a ban lul

bitter iris
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Yes

steep swan
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@night cloak i know bcz every ppls complains read message history you will know we r getting too much reports of ban everyone say's i get infair ban

night cloak
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i know that gfx ban
just as an alcohol warning no one cares >_< menub

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@steep swan i dont know how to react on your judgement..!

cosmic latch
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I need pubg m server ip

bitter iris
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This is pubgm server

night cloak
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@CausticOp#9006 the anticheat system will scan game files for any manipulation, the GFX is a 3rd party tool whih modify game files and will result into a ban.

rancid basin
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Hey guys can you help me

pliant scaffold
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I want to talk with any administrator , who can i talk with ? Please mention anyone

rancid basin
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Guys listen how can I talk to the supporter in the game because I got banned for nothing I sweer I've never used any hack or teaming with enemies I sweer please help

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I sweer iam oppressed

storm flumeBOT
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Please refer to subpoint 2.9 in #481198147478224896 for further information, @rancid basin. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

steep swan
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@rancid basin can also read pinned message.

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@pliant scaffold you can check which admin is online in online status bar

spring void
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@pliant scaffold what is the issue?

pliant scaffold
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@spring void my account has been banned 10 years and i didn’t make anything

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I didn’t cheat , no hack , no teaming up

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It is the first time i have been banned and the account from season 2 lvl 70

night cloak
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@pliant scaffold

Users kindly note, we do not provide any help regarding account suspensions of any kind.

If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.

If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.

How to contact ingame customer support?

Refer to faq subpoint 6.1 in #481198147478224896 channel.

pliant scaffold
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K.D isn’t high or anything

rancid basin
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But I played 20$

swift python
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They can't help you here. File a claim is all what you can do.

rancid basin
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I did everything but none of it work

night cloak
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@rancid basin it take time to review your claim, please be patient

rancid basin
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No I mean message them for 4 days

spring void
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@pliant scaffold please note that your account is your responsibility and you agree to accept any punishment if you violate TOS intentionally or not , however there is a file claim button and the CS will help you if they think it is unfair, if they dont help dont expect us to do anything as well

night cloak
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It can be optimization issue from the server side @bitter iris.

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@rancid basin it might take even longer

rancid basin
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Ok thank you

novel star
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no

steep swan
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@proven swift Use #general chat

proven swift
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Oki

grizzled lark
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What do you mean by rubber banding, @bitter iris?

bitter iris
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It basically lags me back to my position before

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But I have 60 ping so I dont understand why it happens

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@grizzled lark

night cloak
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Common issue. Sometime happens! But, no solution. šŸ™„

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I've answered you before.

bitter iris
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Ye i know arc i was just lettin him kno thanks

night cloak
grizzled lark
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Have you tried repairing the game when that issue happened, @bitter iris?

bitter iris
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I think once

brave karma
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Hello support! Let me explain you the problem. My twitter account got hacked by someone and somehow he thinks to connect with it in my PUBG mobile account. He started to stole my credits from my account and imediately I contacted the PUBG mobile support to help me. They said that they can't help me because it's social media account problem. I understand that. By the way, the account waas firstly created with Faceboom account (This is how i can still connect to my PUBG mobile account). Today when i was trying to connect to account, i saw that the account got banned. I swear that i have no ideea what happend. Than i checked the message from Notice and I saw that account got banned at 4:15 AM (Ā UTC + 2.) and the conlcusion is that the hacker who got my Twitter account used cheats in the game (maybe, i am not sure) and my account got banned because i live in Romania and at that time in the morning i was sleeping. Please help me with this big problem because i invest a considerable amount of money and a lot of time in this account, believe me that i had never used cheats in the past and i will never do it. I fi was responsable for this problem i hadn't type to you right know! Thank you in advice guys!

ID account:Ā 5198185255

grizzled lark
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So it fixed a little bit and it happened again, @bitter iris?

storm flumeBOT
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Please refer to this channel's pinned messages for further information, @brave karma:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

slim frost
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Can any body tell me when the season 8 is ending in pubg m

night cloak
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@brave karma may I know, have you clicked any link for free skin or uc?

slim frost
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No

grizzled lark
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12th September, @slim frost.

brave karma
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@'RocX no

night cloak
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@brave karma ok. Thanks for the information.

slim frost
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But it lags so much I hope the pubg m community fixes the lag issues in next season's that are upcoming

stuck snow
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The game became commercial

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The cheater does not prohibit the owner of money

storm flumeBOT
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Hello, @tribal moss & @stuck snow!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
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anybody have problem to finding match ?

vast briar
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No @night cloak

night cloak
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when i start the match so much time to find game

swift python
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FPP or TPP and which server or team mode?

night cloak
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@night cloak try different server.

vast briar
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Fpp takes time

night cloak
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i do it but i have problem

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@night cloak kindly, elaborate the issue

vast briar
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Is it fpp or tpp?

swift python
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Are you playing FPP or TPP?

vast briar
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@night cloak fpp means you can only see gun n hands

night cloak
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tpp

vast briar
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Tpp means you can see full character

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How much time does it take?

night cloak
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its low chance to find erangel

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and other maps die šŸ˜„

stuck snow
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My account level 64 since the second season Play. KD ratio of 1.70
I was not a cheater Statistics say this>I don't know what the reasons have banned me
!!!!!!

vast briar
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How much ms do you get?

swift python
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@stuck snow

No one here can assist you with account related issues. All what you can do is file a claim to customer support and wait for a response.

formal sundial
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take general conversations too #chat @vast briar @night cloak

vast briar
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N what server you play @night cloak

bold siren
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It takes more time to find a match in FPP mode, @night cloak.

night cloak
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EU and middle

swift python
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He's playing TPP. But i need to know what type of mode is he playing, Solo, Duo or Squad and which server

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Middle East is dead by now as it's early in the morning. That should explain why it is taking you so long to find matches.

night cloak
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i sreach due and squad in eu and middle and take it so much time

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low chance to find match just in erangel

vast briar
swift python
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that ping doe

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anyway

vast briar
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Lol ping bug I get 20ms

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Even my friend had the same issue before update he has android ...

night cloak
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im in pc

swift python
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@night cloak Your best bet is to try Europe servers right now and make sure to pick all the 4 maps for Quick Match for quicker matchmaking and lesser waiting to find a match. If it takes long try to leave the matchmaking system and enter again.

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This one is for mobile users.

night cloak
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😐

vast briar
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Still try changing ur server to Eu once @night cloak

swift python
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Obviously ^

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But yes. Matchmaking servers for PC players are different than mobile players.

thorny juniper
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Where can i report someone playing with hacks, i got live stream + video evidence by link

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And its on emulator

storm flumeBOT
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Hello, @thorny juniper!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

thorny juniper
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Wouldn't be helpful anyways since i dont play emulator and i doubt it would show the player on mobile devices but thanks for the support

south fulcrum
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swertyu

feral wraith
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Please I want to talk with someone responsible

blazing saddle
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What is the issue? @feral wraith.

feral wraith
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My account was blocked for 3 months for no reason

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@blazing saddle My account was blocked for 3 months for no reason

blazing saddle
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Read the pinned message here, @feral wraith.

dusty horizon
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Hey.. pleaSe I wanna talk with a responsible

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I have a problem

feral wraith
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@blazing saddle I read it and my problem was not solved

blazing saddle
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It is not a problem we can solve her.
The reason for 3 months ban is using cheats or playing actively with cheaters, @feral wraith.

prime atlas
#

@blazing saddle hey I have a problem with the game.
There is a mission in week 8, kill 12 enemies in Los Leones using AR and I killed more than 20 enemies using AR but the game is not counting my Kills.

hushed ravine
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I hVe a problem

blazing saddle
dusty horizon
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@blazing saddle can you help me

hushed ravine
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My game is saying server timed out

blazing saddle
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How may I help you, @dusty horizon?

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Go to login screen and click Repair Client button, @hushed ravine.

hushed ravine
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K

dusty horizon
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I’ve been told that I hot banned 10years, but I didn’t use hack on that account !

prime atlas
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@blazing saddle but today I did 4 kills using SMG and still it didn't count

feral wraith
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@blazing saddle No, it's a problem that has been banned and I'm standing in the lobby for no reason. I'm playing on the Phoenix system

dusty horizon
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@blazing saddle I tried with guest account but instead of linking it with a new facebook account, i linked it it with my official account, and I got banned!

feral wraith
blazing saddle
#

You can get more information about the problem related to Phoenix OS from @rare scaffold, @feral wraith.

Also, we do not deal with any kind of account suspension reports as we cannot help you in any way regarding the issue, @feral wraith @dusty horizon.

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@prime atlas It counts SMG. Just try again.

feral wraith
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@blazing saddle How to reach a ban specialist I have banned injustice I swear I never used cheating methods

blazing saddle
#

You can contact the ingame customer support, none of the staff members on discord are reponsible for ingame account suspentions.

storm flumeBOT
#

You can contact the customer service via the game settings, @feral wraith. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

feral wraith
#

@blazing saddle No one continues to do an automated response

blazing saddle
#

If you have no other issues, kindly move to #chat or #pubg-mobile.

cobalt light
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@blazing saddle hey i have a question about the ban

blazing saddle
#

Yes? @cobalt light.

cobalt light
#

@blazing saddle 4 days ago my computer has been hacker i don’t know how, and I no longer can control it, now I have deleted the old version of windows and now i have set up control but it has even played with my accounts and activated illegal programs and sabotaged my account until i pay for it until my device is released, so I got banned, and it’s not my fault, do u think i can get it back?

blazing saddle
#

No it is not possible, your account security is your own responsibility.
The only way to get unban is to click File Claim button and wait for response, @cobalt light.

cobalt light
#

@blazing saddle how. Or where do i find it

blazing saddle
#

On the ban pop up.

cobalt light
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I’m sorry buy I don’t know what’s it, do u mean in the game or what?

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@blazing saddle I’m sorry buy I don’t know what’s it, do u mean in the game or what?

night cloak
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when you open the game there's should be a pop up saying you have been banned for bla bla, and bellow the text there's 2 option close or file claim click file claim the yellow box

cobalt light
#

Thank you

night cloak
#

yw

blazing saddle
#

@cobalt light In the game, when you login, the button is there on the pop up which says your account has been suspended.

jaunty rain
#

Explain this

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M still alive in game.

blazing saddle
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@jaunty rain You probably left a previous game midway and logged in again when the game was already over.

outer steppe
#

Hi there is a lot of cheating in this game has become a normal thing and in every game there are 2 to 3 cheaters use fly and aimboot and other features and you have become a band accounts professional people like the player million roses and others I hope to end this problem because I began to I hate the game very much I hope you watch the video and give me your opinion and thank you

lucid token
#

How to convert clan points to coupon scarps

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@blazing saddle

desert sandal
#

Hello I was blocked for 10 years for not that without an answer of the sweatands and explanations I wrote in Gmail in the sweat-hold in the game there is not someone who did not answer I am waiting for an answer about 2 - 3 months and do not know what to do if someone does not know what to do or tell whom to write n I am appealing for my English I am from Russia and i write with an interpreter

craggy blade
lucid token
#

@craggy blade you must purchase perk 3 to get IT

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I dont think that you will get an extra crate

craggy blade
#

If anybody know please tell me perk 3 in detail.

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@bold siren

lucid token
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You will get only one crate by completing 10 missions or purchasing EZ mission licence

craggy blade
#

@lucid token Please don't help If you don't have proper answer because Either purchasing or not the EZ mission I get the crate

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Anyone have proper answer, help me.

lucid token
#

I bought EZ mission licence before i completed 10 missions and i got that crate after that i complated 10 missions and i got nothing @craggy blade

night cloak
#

hello , i want to disconnect my Google play account from this pubg account because my google play id is being hacked and i dont even know what was my gmail . i want to continue with facebook account and in game linked gmail. pubg please help my id from being hacked ... plz help šŸ™

craggy blade
#

@lucid token You want to say that I will get the Elite crate Without completing missions In Weak 8?

lucid token
#

Yes

night cloak
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@lucid token hello pubg i want to disconnect my Google play account from this pubg account because my google play id is being hacked and i dont even know what was my gmail . i want to continue with facebook account and in game linked gmail. pubg please help my id from being hacked ...

craggy blade
#

@lucid token And when I complete 10 missions, will I get a Elite crate?

lucid token
#

@craggy blade No, because you already got that crate by perk 3

night cloak
#

hello pubg i want to disconnect my Google play account from my pubg account because my google play id is being hacked and i dont even know what was my gmail name etc because that's a very old gmail . i want to continue with facebook account and in game linked gmail. pubg please help my id from being hacked... @lucid token

#

Does anyone know what's wrong with the server/q times?

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There is no way to unlink or disconnect your account, refer to FAQ 2.4, @night cloak.

craggy blade
#

@lucid token The perk 3 will only work in weak 8 or Will it work in other weeks?

night cloak
#

Mind elaborate, @night cloak?

lucid token
#

@craggy blade perk 3 only works during week 8

night cloak
#

@night cloak can i get that account banned because i don't want anyone to play with my account

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@night cloak So,Today i noticed that i had to wait much more in the lobby for a game,1 min to get in a match,usually there's no q time?Is there something wrong with the servers?

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And also,There's lots but LOTS of hackers/teamers in middle eastearn server...Kinda sad because i like to play Pubgm..

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We do not deal with any kind of account suspension reports as we cannot help you in any way regarding the issue, @night cloak.

Can you tell me which server you're enter a match, @night cloak?

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Eu and middle east

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First i've played middle east but i couldn't get matched up than i switched to eu(still 1-2 m queue time)

lucid token
#

When you playing squad and matching with other people s languages it took some time to find you a match

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@night cloak

night cloak
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I'm ranking in fpp duo's middle east and i turn matching up with randoms off..

lucid token
#

Or if you are higher rank also took some time to find match It’s harder to find a match while you are playing FPP

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@night cloak

night cloak
#

Yes, i know that,But It takes 3-4 m to match up but today i couldn't even join a match..and had higher q time in eu fpp duo's while i'm gold tier...

lucid token
#

Yes I know same thing happening to me

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@night cloak

night cloak
#

There's something wrong with the servers..

ionic cloak
#

hi

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is there a solution for the problem of not showing sponsored match button?

hazy phoenix
#

Hi guys any official release date of royale pass season 9?

vagrant onyx
#

@hazy phoenix yes

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @hazy phoenix. Once we do, we will publish further information in #news.

hazy phoenix
#

@night cloakthank you

vagrant onyx
#

@hazy phoenix date is there

hazy phoenix
#

@vagrant onyxwhen?

vagrant onyx
#

14 Sep @hazy phoenix

hazy phoenix
#

Ok thank you

tardy kraken
#

@vagrant onyx not fixed tho

#

its just calculated date

vagrant onyx
#

Oh

tardy kraken
#

assumption

night cloak
#

Help

night cloak
#

Pubg do something about this cheater

sonic lion
#

Hi

night cloak
#

Hii

sonic lion
#

I want help

#

My account have a banned why

#

I don't used any cheating please help me

#

Please help me

night cloak
#

U killed your teammate ??

sonic lion
#

No @night cloak

night cloak
#

U use gfx tool

sonic lion
#

@night cloakno

#

I playing in emulator

#

Please help

woeful blade
#

@runic niche i was playing on old ld player

#

then i got ban

sonic lion
#

I was playing and i have kill a turki man

#

And i got a banned

#

Please help

night cloak
#

I thibk u got fake report which cause u ban

sonic lion
#

@night cloak yes i think

fast shuttle
#

Can someone reduce my bargain? 😁

sonic lion
#

Please unban my account

shell garden
#

@fast shuttle that’s not what this channel is for...

fast shuttle
#

Ikr xD

shell garden
#

@sonic lion no one here can unban your account. Your best bet is to keep trying file claim, but chances are that your account will not be unbanned

sonic lion
#

@shell garden i am crying😭😭

novel portal
#

@night cloak

sonic lion
#

I have do nothing 😭😭

novel portal
#

Bro i need help

night cloak
#

Mind elaborate, @novel portal?

shell garden
#

I know, it sucks :(

If your account really matters to you, please be persistent with file claim and emails until you get a response. However, it is rare for them to reply and expect nothing so you won’t get disappointed

solid crag
#

I need help

shell garden
#

@solid crag type out what you need help with o.o

solid crag
#

I lost my gmail of account

shell garden
#

Gmail of account??

novel portal
#

@night cloak I am organizing a giveway custoom room every friday...i neeed members for this custom room .... Will you hrlp me

solid crag
#

And i have all of the information of pubgm account and gmail account

#

I wanna talk to someone who can help me for recovering account

sonic lion
#

@shell garden thanks for this

night cloak
#

Try to post your custom room in #matches, @novel portal.

novel portal
#

@night cloak giveway

shell garden
#

@solid crag afaik, you can’t login to pubg mobile from gmail. Am I wrong? I’m not sure what you mean

solid crag
#

Dude i lost gmail access and pubg mobile acc was saved on gmail @shell garden

night cloak
#

@sonic lion bro i know the feeling. dont bother asking the staff on here as there useless. they will tell you to file claim and stuff but its just bots. i say make a new account on korean version because they have acutal customer support.

#

yo any mod on? @everyone

shell garden
#

The staff here is ā€œuselessā€ because they’re volunteers that don’t work for Tencent, and have no power to unban your account

night cloak
#

Then why are they even here then?

shell garden
#

For other issues, they can help

solid crag
#

My acc not banned

night cloak
#

Because no im not just talking bad about them. im being honest, if people dont work for tencent dont be staff on customer support. period.

bold siren
#

Please watch your language.

You can have discussions in #chat & #pubg-mobile.

shell garden
#

Oh do you mean the tencent team on discord? This isn’t customer support lol

solid crag
#

I just forget my gmail password and cant recover my gmail

night cloak
#

@bold siren excuse me? i havent said anything wrong therefor you cant do anything.

solid crag
#

How i can talk with them?

night cloak
#

@shell garden I know theres customer support but i dont get why the offical discord has people on the support tean that dont even work with tencent.

bold siren
#

When did I say you did something wrong? I was just reminding everyone to use the correct channels.

night cloak
#

you said as i quote "watch your languege"

solid crag
#

@shell garden where are u from??

bold siren
#

Contact Google regarding your issue, @solid crag.

#

No conversations here!

solid crag
#

@bold siren they dont attention my messages

bold siren
#

Then don't talk here.

#

:)

solid crag
#

Dude i only looking for help

night cloak
#

@bold siren do you really think you acutally help people with their issues?

stoic tundra
#

@bold siren when are you getting rid of hackers?

shell garden
#

I’m from NA, maybe in your region you can login via gmail. In either case, you’re looking for help on the wrong side and need to get your gmail account back from google. If it’s your only login method, then you cannot get your account back unless you get your gmail back

night cloak
#

@solid crag dont worry ill help you, dm me.

bold siren
#

And I answered you to contact Google since you ''forgot'' your password, @solid crag.

Report them in-game, we don't deal with hackers here, @stoic tundra.

stoic tundra
#

Wow, pubg m support doesn't deal with a game issue

night cloak
#

@stoic tundra they dont do anything on here. best bet to find useful answers is to email tencent with your questions.

#

You said enough or do you want to continue?

#

Don't be sad just because nobody can help you with whatever issue you have.

#

im helping people out that are confused why the staff on here dont seem to help at all @night cloak

#

If it's out of our capabilities, then what do you expect?

#

then dont even say anything.

shell garden
#

Why are you still complaining about people trying their best to help others?

solid crag
#

@shell garden ty

night cloak
#

You came here for support, we gave you an answer based on our own knowledge and official information.

#

if you arent useful dont try to help people if you know you cant solve the issues.

shell garden
#

@solid crag np! Good luck on getting your account back šŸ™‚

night cloak
#

And you are?

#

If you're here to create drama, feel free to leave the server.

#

see my problem can any fix it

#

yeah i am acutally. people rather talk to someone who gets them from past experiences with this discord support then some titled staff member that doesnt help.

wicked dawn
#

@stoic tundra Chill, I wasted so much UC on bonus challenges just to get killed by hackers. There is nothing you can do

night cloak
#

What a surprise.

storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @night cloak.

night cloak
#

you dont seem too professional to be a moderator @night cloak šŸ¤”

shell garden
#

There are plenty of times where people actually do get useful help from here. There also admittedly many times where we can’t help people. But just because we can’t solve everyone’s issues 100% of the time doesn’t mean we shouldn’t try ever. 0 brainpower

night cloak
#

And?

#

Do you want a medal, or...

#

nah you deserve a demotion if theres staff that speak like that šŸ˜‚

wicked dawn
#

@shell garden The help rate is below 1% btw

night cloak
#

You're lucky enough to still be talking.

stoic tundra
#

@wicked dawn dude, every single game you find a hacker, it's like pubg staff are either sleeping or pretending not to know

shell garden
#

That’s far from true lol. That might be the help rate for file claim though...

night cloak
#

@night cloak for what? you will boot me? you cant kick people who havent broken any rules.

wicked dawn
#

@stoic tundra I report hackers now I dont even care lol, rip my UC as those hackers just join and destroy these pubg hosted custom rooms šŸ˜‚

hushed ravine
#

Help me

bold siren
#

You are already breaking several of rules right now.

night cloak
#

dont threaten players.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @hushed ravine. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak
#

Oh, don't worry. We assign punishments based on the severity of the offence.

#

And you have yet to read the guidelines, please do.

#

mhm so explain what rules may i have broken? šŸ¤”

bold siren
#

Move to #chat & #pubg-mobile, @wicked dawn and @stoic tundra.

hushed ravine
#

From 2hrs my game is saying server didnt respond try again later waht to do

bold siren
#

How is your internet connection, @hushed ravine?

stoic tundra
#

I'm reporting hackers too, but when you see a hacker that has 100 RP and an old account, it's like the company its self is selling them these hacks, they are not getting banned, not afraid

hushed ravine
#

Good @bold siren

bold siren
#

As I said, we do not deal with hackers here, @stoic tundra. No need to complain about it here.

night cloak
#
  1. Providing false information.
  2. Harassing staff members.
  3. Negatively portraying the staff team.
hushed ravine
#

I can watch yt and everything

night cloak
#

Anything else you need to know?

wicked dawn
#

@stoic tundra Brother, no point of saying that here. You will be told not to complain here

bold siren
#

Try repairing your client, @hushed ravine.

night cloak
#

If not, I would appreciate it if you could bring your concerns to #chat instead of clogging up the support channel.

hushed ravine
#

I did it @bold siren

night cloak
#

@night cloak first off. please remind me where i spread false information. 2nd im not harrassing a staff member if you would not want to contribute to this conversation its up to you to leave otherwise. 3rd "negatively portraying the staff team" theres a different between giving your opinion and free to speech then to just disrespect staff members. you should read the rules better.

stoic tundra
#

@night cloak yeah, better not clog the support chat guys, a lot of people waiting to be told "we don't deal with these issues here"
This channel is a joke, I'm outta here

night cloak
#

Goodbye, @stoic tundra.

shell garden
#

@hushed ravine when does the error pop up? Before you’re able to login and see the screen with your character?

night cloak
#

@stoic tundra i completely agree with you my dude.

blissful leaf
night cloak
#

@blissful leaf when did you die though?

shell garden
#

@blissful leaf send a screenshot of when you click on that game

blissful leaf
#

@night cloak at top 4

umbral grove
#

#everyone can anyone tell me how can i share my videos on #481199180967051294 channel? Its says i hn no permission.

night cloak
#

First off, continuously spamming "The staff here don't help, don't bother coming here for support." isn't considered negative portraying? Second of all, the staff members have told you everything and kindly requested you to move to #chat for other conversations and you want to argue with them about the rules?

#

@night cloak if im breaking all the rules why dont you just mute me?

#

im helping more people than u right now šŸ˜‚

#

Giving you plenty of chances to make the right decisions.

storm flumeBOT
#

Please refer to subpoint 7.2 in #481198147478224896 for further information, @umbral grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

If you want a mute, I'll be more than happy to give you one.

#

@blissful leaf then report it on the bottom left with screenshots.

shell garden
#

It’s probably not a bug, screenshots of career results are often misleading

night cloak
#

@night cloak wouldnt want a mute obviously but how about you quit arguing with me and do your job. your acting exsactly like me right now and your staff.

shell garden
#

If you don’t send the actual game results screenshot, then we can’t confirm or deny if it’s a bug or not

night cloak
#

Do my job? Sure.

blissful leaf
#

Im asking you guys if this is a bug if it is im gonna report it if its not i wont report it rip

shell garden
#

We. Don’t. Know. You’re not sending us the full details. Click on the game and send the screenshot.

night cloak
#

@blissful leaf if you feel as its a bug report it, @night cloak yes please do so for once

#

There you go.

#

Points you gain are based on your grade at the end of the match, @blissful leaf.

blissful leaf
#

Thank you

still briar
#

so muting me, is doing your job? im helping people out as you continue to argument me.

night cloak
#

When am starting game it says request time out but the net is fine

still briar
#

how do i submit a report against a staff member abusing commands?

blazing saddle
gilded citrus
#

What does large icon mean.

mental bloom
#

@night cloak I have the same problem bro what to do ? #questions

#

I am also getting very high ping in Asia server

sterile violet
#

Hello

astral timber
#

why is custom room card limited to 1 per 10 days?

mental bloom
night cloak
#

Try playing in different server. That may have caused due to high traffic in the server @mental bloom.

sterile violet
#

Can you help me I have problem

mental bloom
#

@night cloak means from now on I can play on this same server?šŸ¤”

outer ridge
#

@PUBGMOBILE

WHY YOU GUYS DON'T ORGANIZE FPP TOURNAMENT
WHAT IF WE ALSO HAVE TO PLAY TOURNAMENT

Please in future if YOU host tournament go for FPP pls

night cloak
#

@blissful leaf the score has been modified by increasing the weight of kills over servival time

bright gale
#

Uh is it normal that the bar for home shows ingame faded on iphone x and up on pubg?

#

I don’t remember it still showing months ago when I played

night cloak
#

No. You can also try playing at different time @mental bloom.

bright gale
#

@night cloak yesss

night cloak
#

Then make sure to react to the report with "šŸ‘" so that it will get fixed as soon as possible.

bright gale
#

Why did they do that 😦

#

I cant vote it up lol doesnt do anything when I press it

night cloak
#

No idea . That is probably a bug.

bright gale
#

And they still didnt fix it after 2 weeks ā˜ ļø

#

Maybe reinstalling the app will work I guess

night cloak
#

You can try. Let us know if it works.

bright gale
#

Do you think that they will fix it anytime soon?

night cloak
#

Yes they will if there are enough reports.

bright gale
#

Okay it’s downloading after a reboot

#

@night cloak I tried to upvote but it doesnt let me

left coyote
#

cant you remove hackers and cheaters from PMCO qualifiers? 😐

night cloak
#

uh how? Can you provide screenshot @bright gale?

storm flumeBOT
#

Hello, @left coyote!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

bright gale
#

Of whatšŸ˜‚ how I cant tap it?

spiral flint
#

Hello last week I didn't open a trick the way I ate ban I was playing a game connected to Wifiden, but the ping was catastrophic, and then he threw it out and I tried to get into my account, and I was surprised to see that I ate 10 years of ban.

cold plover
#

Hi

sand zealot
#

hi

cold plover
#

How can I report for a hacker?

sand zealot
#

can i know way i take a ban

left coyote
spiral flint
#

No hacker ım youtuber

night cloak
#

Just tap on šŸ‘ @bright gale.

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @spiral flint. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

bright gale
#

@night cloak did it, it did not want to load before when tapping take to original post - how many taps do you think it needs to get checked?

left coyote
#

and i killed that hacker being snake no options

sand zealot
#

my team in the game is hack and i didnt know that

night cloak
#

just one @bright gale.

bright gale
#

@night cloak its been 2 weeks .-.

spiral flint
#

@storm flume please turkhis

sand zealot
#

if u can helping me answer me plz

bright gale
#

Whatever Ill update you if the bar goes away after redownloading

night cloak
#

they check the channel occasionally and then they fix it. So it takes time.

sand zealot
#

id : 5251537632 plz that s my id

#

helooo

#

??

night cloak
sand zealot
#

what is that bro

night cloak
#

Answer of your question. Please click on the link.

hazy tapir
sand zealot
#

thanx bro

left coyote
#

can anyone tell me whats the procedure for qualifying for PMCO fallsplit? In SA region

spiral flint
#

I was playing a game connected to Wifiden but ping disaster fell and then threw out of the game and I tried to get into my account I saw a 10-year ban I'm surprised I can not shoot youtube video help

night cloak
storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @spiral flint. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

#

Please refer to this channel's pinned messages for further information, @left coyote:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

left coyote
#

there is nothing in pinned messages i already checked there

sand zealot
#

helo

#

can i know way i take a ban

night cloak
#

Third one @left coyote?

#

you have been already answered @sand zealot.

sand zealot
#

my team in the game is hack and i didnt know that

night cloak
#

We cannot help you with that.

sand zealot
#

if u can helping me answer me plz

night cloak
#

@night cloak how can i talk to admin in pubg mobile ?

sand zealot
#

id : 5251537632 plz that s my id
helooo
??

night cloak
#

Teaming up with hackers will result in the ban and it cannot be removed @sand zealot.

sand zealot
#

g

night cloak
#

How may we be of assistance @night cloak?

weak viper
#

Mods?

still notch
#

Arc is a mod.

night cloak
#

i need to talk to admin

weak viper
#

But i can't send personal msg to him

night cloak
#

not admin in discord admin in game

vagrant onyx
#

@night cloak you cant ( no contact with the game developer )

night cloak
#

We don't have one here@night cloak.

spiral flint
storm flumeBOT
#

You can contact the customer service via the game settings, @night cloak. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

vague kestrel
#

@night cloak amphibian kab aayega

storm flumeBOT
#

Please do not use any other language aside from English in this channel, @vague kestrel. Refer to #613267301243944960 for language channels.

night cloak
#

My game isnt opening it says no responce from server and request time out from last 7 hours

#

Please state your issue here @weak viper.

vagrant onyx
#

@night cloak ( double check your connection )
they might server side problem

spiral flint
weak viper
#

But i need to ban someone, i have a proof of hacker i reported so many times but he can't get ban i have full gameplay video of hacker

cold plover
vagrant onyx
#

cause from yesterday the ping went to high

spiral flint
cold plover
#

Can u do band this nop hacker

swift python
#

Use the in-game report button on his profile.

night cloak
#

Please report them in game. We do not have direct contact with developers. We are just volunteers and therefore we cannot ban him @weak viper.

vague kestrel
#

Amphibian????

vagrant onyx
#

@night cloak the problem you have only for few hour
its will fix

weak viper
#

@swift pythoni do too many times but no ban

night cloak
#

What's Amphibian @vague kestrel?

vague kestrel
#

New vehicle

blazing geyser
#

@night cloakhelp

spiral flint
vague kestrel
#

Will run on land and water and can't be blast easily

weak viper
#

@night cloakok sir i Already send mail to pubg mobile

spiral flint
swift python
#

@weak viper They will be banned eventually. It takes a lot of reports from other players to confirm that the player is playing with a pattern of suspicious activity.

vague kestrel
#

@spiral flint what u design?

still notch
#

I already explained it to daaru like a few days ago.

night cloak
#

It will come soon @vague kestrel.

vague kestrel
#

I have want a awm desgin for unity

night cloak
#

@night cloak im kill 3 Migic in some Game and I Get Ban For 3 Month ? how to Conact admin in Discord In Game Only Bot

#

we do not have exact information.

spiral flint
#

#faq 2.9 please don't know how to do please help

weak viper
#

@still notch but sir i jealous from hacker

night cloak
#

Then you have done your part. They will be banned soon @weak viper.

blazing geyser
#

@night cloakMy account is tied to gmail now I try to login to it enters me to another account from the beginning what.

spiral flint
cold plover
#

I have report him here

vague kestrel
#

What... My text

still notch
#

Want me to help? Or you okay by yourself? @night cloak

spiral flint
#

Please banned pubg mobile account

vague kestrel
#

My msg got deleted

#

Means pubgm company is cheating

hollow echo
#

.<

night cloak
#

Sorry it was my mistake @vague kestrel.

vague kestrel
#

VSS isn't a sniper?

night cloak
#

@vague kestrel yes.

vague kestrel
#

@night cloak ok i was thinking dyno deletes the report

#

@night cloak if yes then why Haven't i got weapon master. I have done all kills and i was in platinum 4

vagrant onyx
#

@vague kestrel the good in vss that you can use extended AR Meg on it

night cloak
#

If I am not wrong VSS is DMR. You should use bolt action sniper @vague kestrel.

#

@vague kestrel 😁 use bolt action sniper for weapon master. Other sniper will not work.

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @spiral flint. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

blazing geyser
#

@night cloakMy account is tied to gmail now I try to login to it enters me to another account from the beginning what.

vague kestrel
#

.faq 2.14

#

.faq 2.2

night cloak
#

Are you sure that you have logged in with the same gmail you have connected to your main account @blazing geyser?

blazing geyser
#

@night cloakyes

night cloak
#

Those commands are for staff. It will not work for you @vague kestrel.

#

When did you connect your account @blazing geyser?

#

@vagrant onyx my ingame ping in asia it shows 10000ms and in middel east 48

vagrant onyx
#

@night cloak yea that happen not only you
Just rest your game
( also i told you before might be server side problem )

night cloak
#

Okay.. Thanks For The Help :) @vagrant onyx

vagrant onyx
#

@night cloak welcome

bright gale
#

@night cloak it went away for a straight second after opening the redownloaded app

#

Then it just fades but doesnt completely disappear 😦

blazing geyser
#

@night cloakWhen did you connect your account @rami abdallh?

night cloak
#

Yes. That is my question. Can you answer please?

blazing geyser
#

@night cloakWhen I try to login, I will be logged into a new account

night cloak
#

It maybe downloading in background @bright gale. I am not an iOS user so can't provide much help unfortunately.

bright gale
#

It downloaded it then I opened it and it went away - the bar and then appeared again and just faded

night cloak
#

Which social media accounts did you use to connect your old account @blazing geyser?

#

So the solution is reinstalling so that that bar will disappear @bright gale?

bright gale
#

I did that and it disappeared then the notification thing popped up - if I want to get notific. From this app

#

And it appeared again and only faded

blazing geyser
#

@night cloakFacebook now but not gmail

night cloak
#

It means there is no proper solution for the issue. Thank you for informing us.

#

Then you can use facebook to log in and connect another gmail once you are in the game @blazing geyser.

bright gale
#

Ill try something again - redownloading it

blazing geyser
#

@night cloakI am inside a game now entered through Facebook
But the old beautiful how do I
If Elvis has been disabled or stolen or similar

night cloak
#

I couldn't understand what you just said.

bright gale
#

šŸ˜‚

cursive oasis
#

Okay the notch bud is still not fixed and it's been a month TF is pubg doing

#

Even I reported in here so this isn't official discord server of pubg ha)

blazing geyser
#

@blazing geyser

hushed ravine
#

Guys now its serious

#

I have a error no response from the server try again later from 7 hrs

night cloak
#

@hushed ravine are you using the global game version?

hushed ravine
#

No

#

KR

night cloak
#

@hushed ravine thats why i guess the have stopped access to other version outside KR or VT regions

hushed ravine
#

Maybe

#

I wwill check with my freind who has global version

night cloak
#

I live in Dubai and using global version and working as mint

woeful blade
#

guys i got banned because i played in old ld player elmatur can any one help?

runic niche
#

@woeful blade how long

woeful blade
#

2 month @runic niche

runic niche
#

@woeful blade wait 2 months and play on the official emulator

woeful blade
#

i didnt use any hacks to get ban @runic niche

#

why 2month why

runic niche
#

you used an unofficial emulator, that is breaking the rules

woeful blade
#

i didnt know i just download ld lpayer old version and play

runic niche
#

id player?

woeful blade
#

LD PLAYER

runic niche
#

that is an unofficial emulator dude

#

use tencent gaming buddy next time

night cloak
#

@woeful blade

kindly note, we do not provide any help regarding account suspensions of any kind.

If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.

If you have any further questions related to account suspensions and require support, kindly click the File Claim button or contact the ingame customer support.

How to contact ingame customer support?
Refer to faq subpoint 6.1 in #481198147478224896 channel.

mental bloom
#

Anyone having an issue of no response from server in Asia server

#

?

runic niche
#

"gameloop", tencent gaming buddy was renamed as gameloop

#

@mental bloom are you using KRJP version

mental bloom
#

Nope bro I actually using indian version is ther any difference or wat because I have redownload this from playstore

runic niche
#

indian version has no difference, check your connection

mental bloom
#

My connection is going smoothly bro I can download anything or browser anything

blazing saddle
#

What is the issue? @mental bloom

woeful blade
#

I need some one to tell me how i do file claim and talk with support

runic niche
#

@woeful blade press file claim and follow instructions

storm flumeBOT
#

You can contact the customer service via the game settings, @woeful blade. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

runic niche
#

but headsup, they will probably not do anything

mental bloom
#

When I start my game i only seeing request time out and no server is response my connection is working smoothly and I getting high ping @runic niche

glossy sable
#

@woeful blade Just wait for the 2 months.
Try playing on a new account to be sure your new settings don't trigger any suspensions.

woeful blade
#

Its my friend account and he mad at me now @glossy sable

#

Im trying to fix that

mental bloom
#

@runic niche can you help me bro?

glossy sable
#

Well tell him that
Account sharing is against ToS.

woeful blade
#

Nah its our account me and him @glossy sable

glossy sable
#

That's what I said, one person, one account.

woeful blade
#

If i talk to support cusstmer maybe they unban? @glossy sable

runic niche
#

they will probably not do anything

glossy sable
#

No by the time they lift the suspension, it's not a ban, the 2 months passed already.

runic niche
#

solution is wait 2 months and don't break the rules again

woeful blade
#

Why bro what i did its only used old ld player elm ā˜¹ļø

#

I didnt know i swear

runic niche
#

yes you did

#

everytime you open an emulator it says the name of the emulator, no?

woeful blade
#

In youtube they said old elm better than New

#

@runic nicheyea LD PLAYER

#

It have to be another sloution

runic niche
#

wait 2 months

glossy sable
#

Do you trust some random YouTuber or official staff?

#

I'm telling you, you need the latest update of the official emulator, GameLoop, and wait for the 2 months to go.

woeful blade
#

I dont know what is your problem pubg i see player flying and have magic and esp they are now conqueror and no ban.. But me i only play old elm Without hack and ban 2 month

glossy sable
#

Use 2 separate accounts as account sharing is against the rules and can getting you suspended again.

#

Report the hackers instead of just complaining.

woeful blade
#

@glossy sable did

#

I recorder the hacker vidoe and send to pubg now im waiting for 1 month and he still ACE and playing

junior plover
#

@glossy sable hi, so i open up a new conversation again about revoke access and they closed the conversation again.

glossy sable
#

Open a new one until it works, unfortunately that's all I can tell you, @junior plover.

junior plover
#

But did the ā€œclosed conversationā€ could be that they do the revoke without telling me or does it mean that it has been rejected?

#

Because I didn’t do anything wrong so that they close the conversation

cold plover
#

Why the game is full of hackers

modest abyss
#

Cause tencent doesn’t give a crap about their game

bright gale
#

@night cloak It goes away

#

But then the iphone notification setting pops up and ruins it

cold plover
#

Every game I see hacker
Do somthing

glossy sable
#

@cold plover Because you didn't report :)

@bright gale Play in DND then

@junior plover Probably, as I said last time. Maybe ask them for a confirmation.

cold plover
#

I always do evin the people in the world chat I tell them about the hacker but nothing changes

bright gale
#

@glossy sable what do you mean with DND

glossy sable
#

Do Not Disturb

#

Disable the notifications

bright gale
#

? That wont fix the bar issues and the notification thing pops up everytime you open a new app no matter what

#

I tried to go to settings and disable them before opening the app but the app didnt show - I had to open it first.

mental bloom
#

When I start my game i only seeing request time out and no server is response my connection is working smoothly and I getting high ping

#

Can anyone solve this?

spring void
#

@main lake lol you will get banned delete it

night prairie
#

im kurdish . pleas langue kurdish ! ☹

night cloak
#

@mental bloom Try switching to a different network and see if that solves the issue.

#

@bright gale Notification won't pop up when you turn on DND mode. The mode was specially created for situation like this.

bright gale
#

The notifications yeah they won’t - but when you first start a new app iOS WILL prompt you to select if you want them enabled for that app. @night cloak

night prairie
#

@night cloak server MENA All arabic ☹ im kurdish !

bright gale
#

And Do not disturb will not fix that.

lean crescent
#

šŸ¤” You can change the app notifications setting from the system setting I think

night cloak
#

@bright gale That thing will be fixed by going into settings > notifications > notification style.

bright gale
#

There is no notification style section lol?

#

You need to open the app first before it even appears in the notifications section if you download it

scarlet junco
#

i need help

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @scarlet junco:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak
bright gale
#

Yeah, but when you download the app you need to open it first before it appears in the notifications

#

And I have this problem. I tried redownloading the app and it disappeared but then it asks you if you want notifications and it appears again and doesnt go away

night cloak
#

Now I am confused. What was your problem again?

scarlet junco
#

@night cloak please answer on my message

tribal grove
#

you have banned my account for ten years and the reaason was the violating regulations, i have never used bad words or spam someone , i dont use any logiciel,hack,cheat , i respect all players and i haven't cursed anyone, please re check the games i have played and thank you for taking my reclamation into consideration

bright gale
#

If I remember correctly months ago the bar used to go away, now it fades covering stuff up.

night cloak
#

There's no way to remove the indicator bar as of now.

bright gale
#

Months ago the indicator bar used to go away. This is a bug.

tribal grove
#

@night cloak

bright gale
#

It covers text and the HP bar. And you can make it go away I figured out a way.

night cloak
#

@night prairie @night prairie Go to #613267301243944960 where you're find MENA server. Ask there.

#

@bright gale Oh that's great, want to share with us how you can make it go away?

#

@scarlet junco Read the message from the bot.

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @tribal grove. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

sweet hornet
#

Hello

night cloak
#

@sweet hornet Aloha! How can I help you?

bright gale
#

I need to try it first. And this is supposed to be fixed - bug known for 2+ weeks now

sweet hornet
#

no sir i just say hi

#

thx @night cloak

#

and i need to say thx for help my friend Ahmed

scarlet junco
#

@night cloak none answer on me for my message

main moth
#

why do the RP missions with anything to do with a location not work

#

e.g. ha tinh, san martin, los leonas etc

bright gale
#

@night cloak temporarily you can get the bar not to show with going to settings -> general -> accessibility -> Guided access

#

Anyhow they need to fix this as its a bug and going in guided access each time is annoying also

teal tapir
#

We were playing a pmco qualification match and we had around 15 kills and we were in a zone of around 16 people whic. We cojld have killed and that match would have been in our best 8... But instead we got killed by hackers in the game... Who had aimbot and location hacks

glossy sable
#

@teal tapir Do you have evidence?

teal tapir
#

Do something with the hackers moderators

night cloak
#

@scarlet junco Read the pinned message here.

teal tapir
#

We can't record bro we have low end devices which lag alot during recording we just have screenshots of their name

night cloak
#

@bright gale Thanks for the input.

scarlet junco
storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @scarlet junco:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak
#

Read the bot.

glossy sable
bright gale
#

@night cloak another problem is for example with wechat your profile avatar won’t change even if you update the photo

teal tapir
#

@glossy sable even if I send the evidence we won't get the points we deserved!

night cloak
#

@bright gale It changes within 24 hours.

bright gale
#

@night cloak so I need to change it on wechat and wait for it on pubg?

glossy sable
#

@teal tapir Didn't you say you didn't have evidence?

scarlet junco
#

i really dont understand u can send message to me on whisper please

teal tapir
#

@glossy sable we don't have but still for the other teams/people so what's the use of giving the evidence

night cloak
#

Did you block the machete bot?

teal tapir
#

Our game's ruined @glossy sable

glossy sable
#

@teal tapir It's your only solution.

night cloak
#

@teal tapir You won't get any compensation for getting killed by cheaters unfortunately l

main moth
#

Why cant i get the RP missions completed with locations? :/ its getting on my nerves big time

teal tapir
#

@night cloak improve your anti cheat system guys?

#

We had met alot of hackers in our classic matches we compromised with that... As we just lost a bit of ranks or something

night cloak
#

@teal tapir don't have too much expectations šŸ˜‚

bright gale
#

@night cloak how long before they fix it? The indicator bar thing... its been reported for 2 weeks now 😦

teal tapir
#

But it was a competitive match we need a good rank with kills we shouldn't be facing hackers at such a big level

night cloak
#

@teal tapir There's new exploits everyday. Once you report a player, the player gets reviewed by security team and the method they used gets investigated and it gets filtered in the anti cheat engine.

teal tapir
#

Hackers not only won the Asian crew challenge but they also ruined it for all the other teams which could have qualified!...

#

You should atleast keep the reports from competitive matches as yojr priority! @night cloak

night cloak
#

@bright gale The more it gets reported, the more quickly.

teal tapir
#

And even check the files from the players if they are suspicious

night cloak
#

@teal tapir It's not as simple as you think or it would be the case. Anyway, we cannot do anything here in discord about the issue. You have to contact customer support in game for any reports or feedbacks. You can contact customer support via the game settings. Refer to FAQ 6.1 in #481198147478224896 for further instructions on how to contact support.

main moth
#

Just did the flip emote 5 times in school and still didnt get the points?

spring silo
#

@night cloak Is there anyway you can give me the reason why this account was banned. Account ID : 5214515709

runic niche
#

What does it say in the ban message @spring silo

night cloak
#

@spring silo

If users wish to know the reason of ban, they can refer to faq subpoint 2.9 in #481198147478224896 channel.

wicked dawn
#

Where can I ask for a bug fix ? This piece of shiet is where I keep my scope button and whenever I try to scope in warmode 70% of the time it doesnt get scoped because of that immovable graph

storm flumeBOT
#

Hello, @wicked dawn!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
runic niche
#

@night cloak that isn't a swastika

woven barn
#

Tencent email id???i wanna tell them something..i did in past.forgot the mail id now

ebon osprey
#

Need help

night cloak
#

You have been already answered.

ebon osprey
#

Ur ans was not that clear

night cloak
#

The answer is you cannot get it unless you are official content creator for pubgm. Content creators program is currently revoked.

ebon osprey
#

Ok

hazy phoenix
#

@night cloakhi bro how are you how is your day?

fallow escarp
#

Is there anyway to get a name back that nobody uses?

runic niche
#

if no one is using the name you can have it

#

if someone is using the name you can't have it. that's how it works

night cloak
#

My day is very good. How is yours @hazy phoenix?

fallow escarp
#

The name I want iv checked for months,they haven't played a single match

hazy phoenix
#

@night cloaki am fine today after taking medicine can you add me in friends if no problem bro?

fallow escarp
#

Or props never logged on

runic niche
#

@fallow escarp someone's using it

fallow escarp
#

I had the name before

runic niche
#

when you switch names you give up that name

fallow escarp
#

Yeah and it's automatically gives it to a bot?

runic niche
#

how do you know that guy is a bot?

hybrid narwhal
#

I dont get why I was banned from playing just bc my internet had a really bad signal and I keep on disconnecting

runic niche
#

@hybrid narwhal how long

hybrid narwhal
#

Until Next month :(

runic niche
#

next month?

hybrid narwhal
#

I was trying to get to 100 rp rn. But now I cant.

hazy phoenix
#

It should be 10 minutes

hybrid narwhal
#

Yee im banned until next month. I think

runic niche
#

do you know what day today is?

hybrid narwhal
#

Ooohh. Im so dum dum

runic niche
#

šŸ˜›

hybrid narwhal
#

Yeeee. Thanks.

hazy phoenix
#

šŸ˜‚

hybrid narwhal
#

šŸ˜‚šŸ˜…

#

Why do they have that kind of banning?

runic niche
#

no one knows

hazy phoenix
#

@hybrid narwhali dont know but i get it too when i disconnect or change data connections

hybrid narwhal
#

Thats just making someone sad

formal oasis
#

Hi I need help

hazy phoenix
#

Tencent trolls you lol @hybrid narwhal

hybrid narwhal
#

They did. I almost cried

hazy phoenix
#

@hybrid narwhalwhich server do u play?

night cloak
#

@formal oasis what is the issue?

hybrid narwhal
#

@hazy phoenix na

hazy phoenix
#

@hybrid narwhalok i play eu i was going to tell you if we can play together but never mind i have to go bye

hybrid narwhal
#

@hazy phoenix oh. Byeeee. I cant still play anyway

hazy phoenix
#

@hybrid narwhalok cool add me here to play with you later

storm flumeBOT
#

Please avoid going off-topic. You can have unrelated conversations in #chat.

formal oasis
#

@night cloak He killed me while playing one of the people who use the hackers and I did not wish you to take a video because after killing me the game was separated and took me to the home page and I was able to bring account ID: 514402608

#

@night cloak He killed me while playing one of the people who use the hackers and I did not wish you to take a video because after killing me the game was separated and took me to the home page and I was able to bring account ID: 5144402608

night cloak
#

@formal oasis we don't have the power to ban any player. Kindly follow the instruction:
FAQ 5.1 - How can I report cheaters?

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. Alternatively, in case you have any kind of important evidence, please contact customer support via the game settings. Refer to FAQ 6.1 for further instructions. The following information is required:

  • Username of the player you wish to report.
  • Evidence in the form of screenshot(s) and/or video(s).
formal oasis
#

@night cloak Thank You

undone aspen
#

@warm wren PMCO has 107 kill, but it looks 69

warm wren
#

@undone aspen it takes only best 8 matches out of 24 games

undone aspen
#

Vay mk

#

Okey

median cedar
#

Hi there,
I need help with unlinking Facebook account from the game.
I removed the game from Facebook but still linked to Facebook in game.
What can I do?

night cloak
#

Regarding your bug report @swift python . You described the issue in the solution section. Please refill the form in correct section.

runic niche
#

@median cedar nothing, you can't unlink

median cedar
#

Unfortunately fb isn't a secure platform to login with. So basically if my fb account got hacked, It would be a terrible situation.

night cloak
#

@median cedar your social account security is your own responsibility

median cedar
#

Yes, but can the company do something about it?
It's not just about security, some people move to new accounts or wanna terminate old accounts, but the linked account is stuck with the game.

runic niche
#

delete your pubg account then

#

are you in the EU?

noble ether
#

I am getting each match hackers what to do

glass rock
#

Hi my account has been banned and I notice that it is a problem with the system because I confirm that I did not use any kind of fraud or anything that conflicts with the policy of using this game ID of my account 5136116249 I love pubg and also this ban came without warning and I respect your policy very much please reactivate my account So I can enjoy playing again Thanks

storm flumeBOT
#

Hello, @noble ether!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @glass rock. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

stone prawn
#

Please separate HK and SG server.

night cloak
#

What's HK and SG?

stone prawn
#

Hong Kong and Singapore.

night cloak
#

What is the reason to separate them?

stone prawn
#

My friend from Singapore, it will pick Singapore server. But we hope we can play in HOng Kong server

night cloak
#

So technically it will choose closest server to you.

stone prawn
#

We got friends from China/Japan/West US.

#

For 4 man squad, it will pick Singapore all the time

night cloak
stone prawn
#

Or 4 man squad, the server will choose closest server from the squad leader

#

Instead of Singapore server all the time. (Asia)

glass rock
#

Hi my account has been banned and I notice that it is a problem with the system because I confirm that I did not use any kind of fraud or anything that conflicts with the policy of using this game ID of my account 5136116249 I love pubg and also this ban came without warning and I respect your policy very much please reactivate my account So I can enjoy playing again Thanks

#

Hi my account has been banned and I notice that it is a problem with the system because I confirm that I did not use any kind of fraud or anything that conflicts with the policy of using this game ID of my account 5136116249 I love pubg and also this ban came without warning and I respect your policy very much please reactivate my account So I can enjoy playing again Thanks

night cloak
#

I got some questions related to blocking unknown in pubgm

#

How to block someone ?
Will they able to search us in add new frnd list ?
Tag if answering

spring void
#

There is no such feature currently @night cloak

#

@glass rock please note that your account is your responsibility and you agree to accept any punishment if you violate TOS intentionally or not , however there is a file claim button and the CS will help you if they think it is unfair, if they dont help dont expect us to do anything as well , and please dont spam as well

#

@night cloak did you got any temporary ban?

night cloak
#

We are just volunteers moderating the discord server therefore we do not reserve right to unban your account.

glass rock
#

But my account was blocked without asking any condition and I have not received a reply yet

#

@spring void
I suddenly got a 10-year ban without warning

glass rock
#

@bold siren
I sent messages 3 days ago and started a new conversation without answering my question

bold siren
#

Use the option File claim, @glass rock.

slim vector
bold siren
#

Kindly report them in-game, @slim vector.

We do not deal with hackers here.

slim vector
#

So annoying to die from them .

glass rock
#

@bold siren
He asked for the file and sent a letter to them but after 3 days they closed the conversation without any response

arctic zodiac
#

Pls banned hacker in server mobile

storm flumeBOT
#

Hello, @arctic zodiac!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

arctic zodiac
#

Alot of hacker i cant play this game fix pubg fiz please šŸ˜«šŸ™šŸ™šŸ’“

night cloak
#

@spring void never been banned before

noble gulch
#

I want to reconnect my Facebook account to my game after it is missing

blazing saddle
#

Can you elaborate thr issue? @noble gulch.

night cloak
#

It is in time limited of hong kong region.

devout garden
#

will anyone help me with thete wechat account to verfy my account?

night cloak
#

Someone play w me

runic niche
#

@wise needle thats what they all say, but if you think you are innocent press file claim

soft quartz
#

When is parachuting not going to be a disaster in duos

spice knoll
#

Is there someone who helps me

#

I need help plz

#

??????

boreal pollen
#

May I ask which teams will continue to the next level on the pmaco?

golden cairn
#

how to get content creator role?

zealous zephyr
#

@golden cairn ↑

devout garden
#

@runic niche i got stucked in verify mah wechat account do u have any Chinese friends here who use wechat

runic niche
#

no

#

thats a wechat problem not a pubg problem

devout garden
#

ikr but it ask for a verification from a og wechat user so nvm

civic sky
#

I have a problem with the settings

runic niche
#

@civic sky what is the problem

civic sky
#

When you customize the control, it does not respond as desired

runic niche
#

can you be more specific

civic sky
#

The blue square of the action I press two fingers turns to - Left : 3

runic niche
#

try pressing repair

night cloak
storm flumeBOT
#

Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @civic sky.

night cloak
runic niche
#

@night cloak win 20 infection mode matches

night cloak
#

I know! But, how to win? How they choose winner?🤷

runic niche
#

highest number of points

#

add up number of points from all 3 rounds, whoever has most points wins

night cloak
#

@runic niche do you mean no 1 is the winner?

runic niche
#

yes

#

mvp doesn't matter, winner is what counts

night cloak
#

Let me tryšŸ¤”

obtuse oasis
#

How to report hackers here?

storm flumeBOT
#

Hello, @obtuse oasis!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

obtuse oasis
#

Yes I have proof

#

Can I share it here?

glossy sable
#

Did you read the bot's message, @obtuse oasis?

runic niche
#

@obtuse oasis report in game

night cloak
#

I need help

#

I just bought 25 $ gift card but it wont Let me but the 1800 uc my account is 6ix惔Javin can u fix this

runic niche
#

@night cloak that is the app stores problem not pubg problem

night cloak
#

What do i do fix it want to get it fixed before season over

blazing saddle
#

@night cloak Where did you buy the UC from?

night cloak
#

Havent bought the uc yet bought a gift card like always do but it will let me buy every other uc except 25$

#

But i have enought for the 25$ but it keeps sqyIng transaction declined

halcyon apex
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Hi

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I finished the RB mission (complete 10 arcade matches) with other 3 player having elite royal pass and still didn't the extra points

steep swan
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@night cloak Try clear chache and data of playstore

halcyon apex
steep swan
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@halcyon apex Did you play with friends or with random

halcyon apex
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Random

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Does it make difference?

steep swan
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You will get extra if you play with firends and who have rp royal pass @halcyon apex

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@halcyon apex Not with randoms players

halcyon apex
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Oh my.. Didn't know that

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Thanks mate

night cloak
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It's literally written on there with a blue bar.

steep swan
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@halcyon apex Always Welcome its my pleasure

halcyon apex
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@night cloak my bad i missed that šŸ‘

runic niche
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@night cloak do you have enoguh for tax?

ember robin
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Just killed like 5 people in Los Leones and none of them are showing up in my RP challenges šŸ‘ŗ

steep swan
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@ember robin bro see pinned message

ember robin
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oh shoot thanks I didn’t see that

steep swan
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@ember robin Its working with SMG'S.

swift python
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@night cloak oh my bad!

night cloak
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Is it true pubgm korean version will take off all servers ?

swift python
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@night cloak Filled it in the correct reporting field. Thanks and sorry about that!

runic niche
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@night cloak where did you hear that?

night cloak
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@runic niche i saw it in an update video on their official page on facebook but im not sure because it was speaking korean

runic niche
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probably not

night cloak
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I hope so

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@runic niche but if they do, f*** this shii im out not playing anymore

south hull
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Bro i'm taket ban idont use hack

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I dont use any hack and taket ban

somber beacon
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If my friend is living in other country and me in india and my friend have my pubg id if we use id it will get ban or not

runic niche
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@south hull how long

patent steeple
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I had the best game of tdm ever

runic niche
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@somber beacon account sharing is against terms of service

somber beacon
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He is my brother

south hull
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@runic niche 10 min bro

patent steeple
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Still against tos

somber beacon
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I will get ban or not

south hull
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I have photo

patent steeple
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Yes. You will get ban

night cloak
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Everyone claims they didn’t do anything wrong, it Only becomes less true by the minute

patent steeple
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What happened ?

storm flumeBOT
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Please avoid going off-topic. You can have unrelated conversations in #chat.

runic niche
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@south hull you were not banned for hacking if it was 10 minutes

night cloak
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Is the los Leone’s rp mission still bugged where you need SMG kills?

runic niche
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you need SMG kills

night cloak
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Welp

somber beacon
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I will get ban or not Vietnam

night cloak
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It wasn’t bugged for needing smg it was miss written

runic niche
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@somber beacon it is against the terms of service

blazing saddle
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If you violate the ToS, you will be banned.

somber beacon
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Ok

night cloak
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I think there’s a bug with the week 8 RP crate because I got it after being Rank 100 but I didn’t get 200 rp for redeeming

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Was expecting to be able to redeem a few ocean treasure crates after I got it but didn’t get 200 rp

runic niche
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look in your inventory

night cloak
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Oh, my bad I forgot that it goes there

night cloak
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Hi

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@blazing saddle

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@runic niche ?I HAVE A QUESTION

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And i also need help plz reply me ASAP

grizzled raft
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What is it @night cloak

night cloak
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2 problem

grizzled raft
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Just say it bruh pubgm_kappa

night cloak
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Ok

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One is about indian gaming community

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Youtubers are hacking with 433k subs on youtube

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Ut still there is no legal action