#questions

1 messages · Page 581 of 1

still notch
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Hello, @keen blaze!

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
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@keen blaze shooting the zombie will reduce the zombie speed, this is not an issue

keen blaze
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@night cloak but speed was reduced even when I was not under fire

still notch
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He is not being shot. @night cloak

keen blaze
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@still notch thanks for info

late geyser
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So any official moderator is online?
Need some help.

still notch
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No problem. Have a great day! @keen blaze

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Well they gunna say the same that i did. @late geyser

loud fulcrum
late geyser
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So, from official its confirmed that matching up with hacjer didn't lead to ban ?

loud fulcrum
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offers zone?

late geyser
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i have proof if you guys need.

still notch
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It can depending if they get reported enough. But chances from my actual experience is low since i know a friend who use's a smurf cheater account to reach conq each season. @late geyser

loud fulcrum
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where's offers zone?

night cloak
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@keen blaze did this happen just once or always happening? Can you try with clean cache and restart the game

still notch
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Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.
@late geyser

night cloak
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@late geyser matching with cheaters is a violation and will result to punishment

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Please use the ingame report to report cheaters

still notch
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You are repeating what i have said. @night cloak

late geyser
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@still notch Thanks man. God bless PUBG. time to leave. Nothing their for loyal players. :)

still notch
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No problem. Have a great day! I'm glad i could help. @late geyser

runic niche
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@loud fulcrum what country are you in

loud fulcrum
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@runic niche india

runic niche
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@loud fulcrum they removed it

weak viper
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Who is mods in pubg?

loud fulcrum
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@runic niche should i use vpn?

weak viper
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Tell me mods plz

spring void
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@weak viper no one here is affiliated with tencent

still notch
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Why do you need mod? @weak viper

loud fulcrum
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@runic niche what if I use vpn and which one should I use?

weak viper
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My friend is hacker i want to ban her account

spring void
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No moderator has access in games @weak viper

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@loud fulcrum using vpn is not recommended

still notch
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VPN can get you banned!

loud fulcrum
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ohk

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tell me which country would have the offers zone please..I'll try to find someone.

still notch
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Lol. I don't get offers and i don't jump with VPN sorry i don't know any but i could use google? or you could? @loud fulcrum

glossy sable
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@loud fulcrum VPN "tricks" to get regional offers don't work 🙂

weak viper
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Hello sir i want complaint hacker

still notch
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I gave you the answer already. pubgm_kappa @weak viper

weak viper
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I have proof of hacker plz ban her account

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I reported so many times but he can't ban yet

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@still notch where bro?

still notch
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Hello, @weak viper

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

weak viper
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Okay

late geyser
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@runic niche Hello Guys,
Few of my friends are pushing theirs rank by renting a hacker. The hackers gets bann but suddenly he makes a new ID nd after then they start pushing. I want to say this is also a cheating. You guys have anything to do on this matter.

still notch
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Please do not spam your question that has already been answered. @late geyser

storm flumeBOT
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Hello, @late geyser!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

glossy sable
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@late geyser Spamming will result in a mute.

late geyser
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okay

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sorry

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@glossy sable
But please try to understand how bad is that.

glossy sable
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I understand, but spamming it isn't going to make things go faster.

spring void
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@late geyser all those that team with hackers also get punished just wait

glossy sable
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pretty sure that's not what he meant but ok

spring void
late geyser
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@glossy sable
I meant that, what @spring void is sayin'

spring void
still notch
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I already answered his question earlier though.

glossy sable
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Weren't you talking about the hackers new accounts

still notch
glossy sable
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Either way refer to my message above, it's same answer.

late geyser
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Right now i need 356 points to be in top 500 in asia, but by seeing this thing, i am totally unmotivated.

zenith crown
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@blazing saddle how can i fix data disconnected issue

spring void
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@zenith crown please refer to pinned messages of the channel

green tundra
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@glossy sable there

steady smelt
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hello, i dont knwo what i just did but the game asked me if i wanted to play against players from other servers which is cool, it reduces the matchmaking time especially in FPP, how can i do it again?

spring void
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@steady smelt as far as I know, that is because the matchmaking time was high so you got that option it wouldnt be available normally

restive frigate
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I want to talk to some one from support

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private

glossy sable
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@restive frigate You can ask your game-related issues here.

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@restive frigate I said here.

lyric junco
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Beta link

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Fast

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Beta link

steady smelt
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the third time the game lags when i'm in a fight what's the reason fro this shlt, my ping is always stable at 50ms why does this happen

spring void
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@steady smelt device ram, clean your ram before playing, avoid charging set graphics to smooth etc

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@lyric junco it will be posted when available

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@fleet stump what mission?

restive frigate
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My account got ban for 3 months, just because i killed my team mate by grenade during fight with enemies, it was accidently, my team mate click ok to report message without reading.
This is my streaming account RP99, i emailed thrice but no response from pubgm team

night cloak
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Trust me, you're wasting your time here, @restive frigate.

spring void
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@restive frigate account doesnt get banned without warnings or merit reduction, you might have repeated it several times

restive frigate
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but my merit never got down.

spring void
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@restive frigate it would had, maybe you didnt notice. Anyways use ingame support for ban related help, if they cant help we cant too

restive frigate
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i asked them many time, but not even a single reply from them.

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emailed thrice, but not response

spring void
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@restive frigate please note that your account is your responsibility and you agree to accept any punishment if you violate TOS intentionally or not , however there is a file claim button and the CS will help you if they think it is unfair, if they dont help dont expect us to do anything as well

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For what? @restive frigate

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The support system ingame helps every country @restive frigate

meager wagon
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@restive frigate I got banned for 3 months too , don't know the reason

green tundra
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@glossy sable hello

meager wagon
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both support contact and email doesn't work

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exactly

spring void
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@restive frigate @meager wagon you have been answered already move to #chat and discuss freely

storm flumeBOT
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Please avoid going off-topic. You can have unrelated conversations in #chat.

night cloak
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@blazing sparrow this depends on the nature of the problem, there are some issues only game support can resolve

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@meager wagon Is there anything else I can help you with?

meager wagon
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yeah , the mail and support contact doesn't work . What are we supposed to do now ?

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they don't bother replying . it's all automated replies

night cloak
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@meager wagon We are not affiliated with support. If they don't work, don't expect us to do anything about it.

restive frigate
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then what are you people doing here?

night cloak
hazy phoenix
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@restive frigatestop being rude and go

night cloak
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This is a community server. Not a support server. Please contact support in game.

acoustic rune
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@restive frigate over a million PPL left pubg because of these bug.. lol u can't blame pubg their security is weak and buggy .. their staff is less they can't reply many PPL

restive frigate
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Get Well Soon PUBGM

night cloak
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🙏 Stop fighting

restive frigate
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Happy BirthDay

night cloak
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ThanksChickenHug

spring void
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@restive frigate told you already go to #chat

acoustic rune
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@restive frigate nah it's not just pubg all the BR related games are facing those ..
There is a global law coming in under discussion to stop portable mobile gaming with Connectivity * is hazardous to health by FAA u.s govt. Previous told*

Fatique level due to radiation level in contact with devices for a longer period

So there might be a Global ban

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Even I am Rank 1 in north America server I leave these now lol

spring void
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@acoustic rune cant you go to #chat is it too difficult?

acoustic rune
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@spring void I am going to these mobile game .. lol

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Now itself bye bye pubg noob .. iam rank 1 .. check the dp and state soon in rank 1 list .. it will say pubg mobile RIP lol

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I m out myself

still notch
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If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you here. But we have told you and given you all the information we can. All there is left is to patiently wait. Also please understand that this is a support channel so if you want to converse and share opinions head over to. #chat or #pubg-mobile Thx.

blazing sparrow
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Isnt it wonderful that i cant have an actual conversation with pubg customer support like we all used to be able too instead if literally all automessage, despite the fact that every problem i have talked about here yall keep telling me “go to customer support”

spring void
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@blazing sparrow we provide support regarding only technical issues not ingame bans

blazing sparrow
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I wasnt banned

spring void
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nor cheaters @blazing sparrow

blazing sparrow
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i didnt cheat

spring void
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Ok so what is the issue then?

night cloak
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@blazing sparrow this depends on the type of the issue, some need customer support to review or fix it

blazing sparrow
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Remember those people who were whining about how their “special shirts” dont show good cause the vests block view of them in game? Well let me ask when they complained about this where did they go.. here? Or did they cry to customer support about it?

spring void
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Customer service @blazing sparrow they hear if an issue is being discussed by many people

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@still notch he isnt banned

copper portal
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May I have the link which allows me to redeem pubg codes?

night cloak
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@blazing sparrow such bugs are only fixed by developers and pubgm customer support are the only people have direct access to dev team

spring void
copper portal
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No, There is a page where you can redeem in-game codes.

spring void
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@blazing sparrow if you want it to show real bad just throw the shirt away

copper portal
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I need the official one.

spring void
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@copper portal ^

blazing sparrow
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Understandable, i will be polite about this but I believe its my turn to have a say in something, i mean like come on dudes, why cant there at least be an option about turning vests on or off in terms of them showing on the playermodel, hell i can absolutely guarantee some of us actually want the vests to show. Ok so I actually have mentioned this a few times here before and lets just say im thankful that at least im being addressed now.

restive frigate
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how can i join pubgm dev team?

still notch
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We can’t guarantee a reply. Some of us are just players helping out others. We know that cs doesn’t work fast and it is disappointing but this it the only way. I try to apologise each time just to make some people feel better by telling them the truth. @blazing sparrow

spring void
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@restive frigate you cant

restive frigate
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I want to be pubgm official.

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I am game developer too .

spring void
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You can search on google but no recruitments are going on currently, as far as i know @restive frigate

restive frigate
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OK

blazing sparrow
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You know what forget about this customer support stuff, I apologize for complaining about it to you but (insert my paragraph above)^^

still notch
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We can only hope that they improve in the future. But everything gets better over time in this game. So maybe one day eventually this channel will go dead. And everyone will be satisfied.

restive frigate
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Bugs never ends

night cloak
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@blazing sparrow the customer service will need time to review and answer, this is not instant and we kinly ask you to be patient, if you are unsatisfied, you can always rate the response and provide your feedback

restive frigate
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and customer/client can't be satisfied.

still notch
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I like how this guy mimics me.

blazing sparrow
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Im happy that there lies hope in the future but im just saying, id really love for the vests to be able to show outside of shirts again (i hate being naked in game), also @night cloak YEA YEA freakin lets drop the cs issue i get it i get it i get it

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Im sorry im sorry and thank you very much for actually responding to me this time really I appreciate it

restive frigate
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i am playing since season 2

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and now they banned me for nothing.

still notch
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No problem. Good luck. Have fun!

blazing sparrow
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You too partner, much obliged

restive frigate
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and that is my streaming account

spring void
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@restive frigate how many times should I repeat that we dont deal with bans ? You should know that and contact ingame CS

proud bay
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My account got hacked by someone he stole my all uc and silver frags any solution.?

night cloak
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@restive frigate
you already said the reason is harming teammates, and this will result into a punishment

spring void
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@proud bay contact relevant social media support and change password, regarding uc you can contact ingame support

proud bay
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Contacted by they did nothing

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And I already changed my password but I don’t know how he is accessing my account after that ..?

night cloak
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@proud bay Purchased items using UC is not refundable. Whether you purchased it yourself aor someone you don't know.

still notch
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If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @proud bay

night cloak
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@proud bay Is it Facebook?

proud bay
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Can PUBG mobile official give me my uc information like where did I spent my uc .?
Because I had 1400uc in my account and now I have 0 I don’t know where that hacker spent all my uc ...
@night cloak twitter

steep swan
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@proud bay i think they will not

night cloak
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@proud bay They might. But I've not seen someone asking that or something similar to support so I'm not aware what reply they'll give you.

solemn magnet
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Pubg mobile supoort is horrible as aleays

night cloak
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@proud bay you should see new inventory in your account

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And I already changed my password but I don’t know how he is accessing my account after that ..?

Was it FaceBook?

proud bay
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Saw already unable to see anything
I don’t care about uc I just want my account back like only I can access
Twitter and Facebook both linked to my account

night cloak
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And which one do you think they compromised?

proud bay
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Twitter when I checked my twitter info all were changed like name mobile no and email

night cloak
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Hmm. So, when someone is logged into the game, they get a permanent cookie to access the game even after you change your password.

proud bay
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He logged through twitter and now he hadn’t logged out yet that’s why he is able to access
Because I deactivated my twitter account ...

night cloak
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You'll have activate your twitter account and revoke the game access from your twitter settings, that way they'll lose access.

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@proud bay he still logged to the game, after securing your social platform, please request support to force logout from all devices to log him out

proud bay
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Did it already let’s see what happens
Haven’t logged in since afternoon

storm flumeBOT
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Hello, @night cloak!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

night cloak
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Good luck!

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So this do just killed me from 600 m away with a gross with a 2 scop

proud bay
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Thank you for all the information

night cloak
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What really

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@night cloak Very suspicious, you should read the bot above and follow the instructions catwink

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I have to do it there

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Exactly!

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What's the point of this chat then

still notch
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Go hope! Go! You can do it!

night cloak
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It's not for technical support, @night cloak.

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It says pubgm support

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Well this qualifies as a technical issue

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@night cloak This is just a community server. And we are all volunteers here.

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I'm should have known better tencent dosen't care about its players

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Thanks for your opinion.

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Like you care

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If I won't care, I wouldn't even be here.

dark tinsel
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honestly, the volunteers here care more than tencent imho. they take the time to personally respond to issues, rather than using canned bot responses.

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a community for gamers, by gamers.

still notch
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We do care. It’s just that we can only go as far as we can. I’m sorry if your are disappointed. Staff and fellow player’s can only give advice and instructions on to how you should tackle your situation. We do not guarantee a successful outcome but we will give it our all and try to solve your problem as best as we can! @night cloak

night cloak
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@night cloak ingame support will ask for feedback and rating, please do utilize this productivly and share your conserns and feedback professionally

hazy phoenix
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Guys are the developers working on an optimization ?

still notch
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Surely optimisation comes every update getting better every version. @hazy phoenix

hazy phoenix
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@still notchoh ok but to me it is the same but anyways thank u have a nice day

still notch
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No problem. Have a great day also! @hazy phoenix

terse rain
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ID : 5586925186 hacker Solo Eu server cant make any one playing ..

dark tinsel
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report the player in game @terse rain

still notch
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Hi there, @terse rain

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

terse rain
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Not work he keep playing and kill all every match

vital wraith
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Bc pubg walo Tum se hacker remove nhi ho rhe to game band krdo

dark tinsel
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it takes time for any punishment to happen.

terse rain
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be fast

lime falcon
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Is there any bug with evo Survivor Achievement coz i won more than 14 times but it's stuck on 14.

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@neon patio

still notch
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Don’t worry the more matches he cheats in the more people will report him the faster he will get banned. @terse rain

dark tinsel
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^^ yep.

terse rain
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he keep killing all from start that season

still notch
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Don’t worry he will get banned soon then. @terse rain

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Have you tried closing the app and restarting it? @lime falcon

echo sleet
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Admins, the bonus challenge has a guaranteed 3-6 hackers. Reporting isnt helping, infact, asia's crew challenge winners are hackers and have their statues erected in erangle. As if pubg is glorifying hacking. And so many hackers are sitting on asia ranking. Level 30 ids with 50+ kd and they are there since whole season now.

dark tinsel
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all that you can really do is report in game @terse rain, it does take time for those reports to be reviewed and legitimized unfortunately, as the platform is very large. complaining here won't do much, as this is a community server, not an official tencent server for support.

echo sleet
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How do you explain this

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Now in bonus challenge, people are using hacks on one id and carry rest 3 teammates to top 4 position. Spliting uc reward. And trust me, no bans are being served

bleak turret
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so what to do now 😂 @still notch

still notch
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When it come’s to hackers just hit the report button on top we know it works. We usually get Cheaters playing dumb here trying to get their accounts back. Don’t worry i know the anti cheat system is getting better on mobile each season. I personally haven’t seen a hacker this season. For emulator it might take longer since people have better tools to cheat in the game since they have access to it via PC. In a few seasons time the Dev team should have tackled many types and forms of Cheats so in the mere future we will be cheater free. It is just a process of slowly checking off the cheat list. @echo sleet

echo sleet
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They use emulators and bypass the detection for hacks

dire pendant
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How is my video? @still notch

still notch
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I’m really sorry that we cannot do anything about it but please note that we are just players and discord staff trying to help out with issues that we can handle. @echo sleet

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Can you guide this guy to where he can find emulator help? Sorry for the ping. @night cloak

echo sleet
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I am patiently waiting and akways reporting, but hackers i reported since week 1 of season 8, are still in solo top10 position. That's just disappointing. Crew challenge winners also ranked 1 with hacks. Im just saddened by the fact, pubg corp doesnt even monitor their paid events like bonus challenge and crew challenge

still notch
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The guy under. @bleak turret

echo sleet
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I understand, but maybe you can forward the issues to them.

storm flumeBOT
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Assign yourself the <@&504983517831364610> role by reacting to :regional_indicator_e: in #613267301243944960 to obtain access to PUBG MOBILE emulator related channels, @bleak turret.

still notch
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Well, you can personally follow it up with them through PUBGm customer service. @echo sleet

echo sleet
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They are as useless as report button. But thanks though, wanted to vent out :p

still notch
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If you are trying to contact customer service or make a file claim then please be patient. Note that you are not the only player and that this process may take up to months or days. I’m really sorry that we cannot do anything for you. But we have told you and given you all the information we can. All there is left is to patiently wait. @echo sleet

dark tinsel
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could also be that they aren't hacking..

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perhaps something on your end visually, or they are just skilled beyond you.

echo sleet
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I have pushed to rank 1 in asia twice now. I know the difference between hackers and skilled players

dire pendant
dark tinsel
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just a thought is all.

echo sleet
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:)

night cloak
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@echo sleet do you have evidences?

still notch
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Ok i know now. @dire pendant

dire pendant
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Ok

still notch
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Sorry it took me time to get free to watch the vid.

dire pendant
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No problem

still notch
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Here you go! @dire pendant

Should you encounter any kinds of bugs or technical issues in the game, please report them directly in-game by clicking the Report button located at top-right during matches, or by clicking the ^ button located in the bottom-right corner of the main menu and selecting Report.

Alternatively, in case the report failed or if you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

Additionally, you can submit a report in #555492558428700682 in compliance with the channel's pinned instructions.

night cloak
dire pendant
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Ok

late geyser
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Hey guus can any one help me out with ping issue

still notch
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Glad i could help. Have a great day! @dire pendant

night cloak
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@late geyser high ping issue?

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@night cloak

Hi ; I have a question about the apps that could reduse the ping time; can this apps make the account ban for 10 years?

still notch
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Check your internet speed. @late geyser

late geyser
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@'Happy Birthday RocX 🎉#875yup

still notch
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Yes they can. @night cloak

night cloak
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@late geyser did yoy try on different network?

late geyser
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@night cloak
yup but my internetis decent

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@night cloak
I tried alot. Jio, Airtel, Wifi, everything. But no result :(

still notch
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Don’t use VPN. Trust me i know it can get people banned. Since i’ve dealt with many ban issues regarding it. @night cloak

night cloak
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@night cloak If you understand what ping is you wouldn't ask that.

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You can use a different DNS server.

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Is it happening everyday or sometimes?

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Like 1⁴

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@night cloak dns doesn't change the latency

late geyser
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@night cloak
How?? Can you help me out with that.

night cloak
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I see.

round spear
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I have some issue with downloading sanhok map it's not downloading. Can someone help me

night cloak
#

@night cloak

One of my friends account has been banned. He say that my account banned just for using this app. What should i fo now? Trust him? He is in my team and its important for me

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@late geyser is it happenings in every match or sometimes?

still notch
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I basically think that your Internet and Location from server are the biggest factors for your issue. @late geyser

night cloak
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@round spear what is your region?

still notch
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I suffer from high ms since i live in Oceania but i have extremely fast internet but my location is far from any servers. There is no fix.

night cloak
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^^^

round spear
#

@night cloak Iraq

still notch
#

Yes it will get you banned also. So refrain from using it. @night cloak

night cloak
#

@round spear ok. First of all, login
To a guest account. Then connect a vpn to usa or India. Then download the map👍

#

@night cloak Can you tell me the name of the app?

#

@night cloak

Ping board

round spear
#

@night cloak I did that it will start downloading and then it will be stuck at 50%

night cloak
#

@round spear from the login screen, delete the map and do a basic repair. Then try again using the same method.

round spear
#

Alright thank you

night cloak
#

@round spear you're Welcome

still notch
#

Noice!

rugged comet
#

Hello, my game rises completely when someone sits down to any technique, I paid for the prime, so I bought uc and now I can not play)))

#

and wat me do now?))

still notch
#

So can you elaborate your issue? @rugged comet

rugged comet
#

reinstalled the game 3 times and it did not help

still notch
#

Why can’t you play?

rugged comet
#

I already specified, when one of the players sits down at the technique, I get a game and I can’t play

still notch
#

It doesn’t make sense though. pubgm_fp

rugged comet
#

I can’t do anything in the game right away

glossy sable
#

@rugged comet Send screenshots.

rugged comet
#

i take you videos how its do

glossy sable
#

👍

storm willow
#

You mean game hangs while you Rushing near a enemy? Who is sitting?

still notch
#

Ok ok. Send them here so we can figure out whats wrong. @rugged comet

rugged comet
#

yes the game freezes when somebody sits

delicate bane
#

We need support in pmco because the hacker’s our rank is getting low

night cloak
#

@night cloak

The name was Ping board. Now what?kick him?or trust? My team got the rank #4 in PMCO till the second day and this problem can cause lots of problems in my team please answer me sir ❤️

#

@delicate bane contact customer support. Email in the pinned message...

delicate bane
#

@night cloak thank u

storm willow
#

Feature suggest: pls add week complete on top of Rp: like week 1 ✅ when all missions are completed and - sort down completed mission and queue others up

night cloak
#

@night cloak For now, contact PUBGMOBILE_ESPORT@Tencentgames.com and ask them to replace the current ign of your team member and suggest them not to use any external apps for any benefits.

#

@delicate banepubgm_this email

delicate bane
#

@night cloak i know thank you again

night cloak
#

@night cloak

Tnx so much

rugged comet
#

and so constantly

#

so constantly when someone on the map sits down at the technique

undone bramble
#

Ok so here is a funny one, it’s final circle, it’s coming in on us. When it disappears the last guy ran out in front of me and I shot im a few times, obviously lowering his health by a little. But! The safe zone proceeded to kill me even though I had full health no damage or anything, with a syringe already poped.

trail iris
#

What type of challenge ???

night cloak
#

@trail iris Just ignore. There should have been something which isn't there now.

trail iris
#

@night cloak okay thanks

still notch
#

You probably lagged. @undone bramble

undone bramble
#

Nope, not at all.

#

Was actually a really good game till I got (as the locals call it) “pubged”

still notch
#

Have you tried in game repair. @rugged comet

#

Doe’s it happen everygame. pubgm_kappa @undone bramble

night cloak
#

@undone bramble screen freezing is a common issue in this update 0.14.0. If you face this kind of lag in any match, exit the match. Then restart your game.

prisma tangle
#

Im unable to get any progress done on 2 Rp missions
1)land on top of building in quarry
Which i landed atleast for 5 times and still its
stuck on 0
2)land within 200m of parachute location
Which i have done atleast 4 times

rugged comet
#

yes thanks, it helped, I stepped)

still notch
#

Great glad i could help. Have a good day. @rugged comet

undone bramble
#

No lol if only I could come bottom 2 every game!

And I havnt noticed any screen freezing, we’ll only on ultra but I changed to HD med

still notch
#

You just answered your own question there. @undone bramble

undone bramble
#

I knew you where gonna say that.

still notch
#

Impressive!

glossy sable
undone bramble
#

Lol

night cloak
#

@prisma tangle Some of them missions are bugged. Just to be sure, can you take a screenshot and mark the places you landed near query?

glossy sable
#

If your device can't take it don't play on high settings, @undone bramble.

prisma tangle
#

Okay i will next time

#

I landed on quary houses near roads and also on 2 warehouses 2 times

undone bramble
#

Omg why you guys think I’m lagging. My device can do everything apart from the ultra HD setting that has been “unavailable” since the game came out.

night cloak
#

@lean crescent I didn't ping the Community Team, nor any of us dmmed them. Please don't go blabbing before knowing.

glossy sable
#

@undone bramble What's your issue then?

#

You're not being very precise.

night cloak
#

@prisma tangle Then, deffo the missions are bugged.

undone bramble
#

I want to know how it’s possible for someone at the end of the game when the cycle disappears, to survive even though they have shots on them. While I was fully Medes up.

storm willow
#

Can you guys pin it fwd it to developers pls ! Feature suggest: pls add week completed on top of Rp: like week 1 ✅ when all missions are completed and - sort down completed mission and queue others up

heady bloom
#

Why is there only 1 rocket ??

night cloak
#

@undone bramble They keep on tapping meds.

storm willow
#

you can’t carry many it’s heavy @heady bloom

glossy sable
#

@heady bloom Because you can only load one at a time.

heady bloom
#

G stqge doesn't drop me x tra rocket

undone bramble
#

Theirs no way because the circle was already gone when he was shot. And it’s too much damage to heal

heady bloom
#

There should be 20+

glossy sable
#

@storm willow Completed go down and not completed go up already

#

@heady bloom It depends, each drop is different.

heady bloom
#

Every drop has Xtra ammo but this one doesn't

storm willow
glossy sable
#

@storm willow Paid and free are separated :)

#

But yeah I get what you meant by completed weeks.

storm willow
#

Yeah.. will be good if they appear on top

undone bramble
#

Btw can we talk about the in game support system and how crappy it is. Omg the thing asked you if you want to speak with someone. But then asked you another question which you have no choice to answer and then it just spits an answer and asked you to rate it.

storm willow
#

Hope we can get those ✅ near weeks 🙂

glossy sable
#

@undone bramble Rate it 0 starts then ashrug

obsidian thunder
#

Hackers😭

storm flumeBOT
#

Hello, @obsidian thunder!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

undone bramble
#

👉already ahead of you their! Yet you actually can’t rate it 0 which is even more disappointing

heady bloom
#

Sheet this update

lean crescent
#

@night cloak 🤦 I told not to suggest someone to ping them and I am not babbling around.

undone bramble
#

Oww well let’s hope pubg fix everything next update. “Let’s not make it like Xbox”

spring void
#

@heady bloom if you dont need support move to discussion channels

delicate sail
#

Anyone else having Google Login Issue?

spring void
#

@delicate sail explain please

dark tinsel
#

@undone bramble even with several shots in, by medding up they can certainly stay alive longer than you if you did not.

spring void
#

They may have more heals and meds then you which they would obviously be using constantly @undone bramble

raven wadi
#

I have a question
My friend lost his account due to some google issue & today he got it back
His rp is 20 only
Can he achieve rp 100 with tasks only?

dark tinsel
#

highly doubtful with the time remaining in the current season @raven wadi

night cloak
#

@raven wadi not possible!

sullen pollen
#

hello there

#

any admin can help me please

dark tinsel
#

whats the trouble @sullen pollen

sullen pollen
#

in this moment just now i got banned in my account

#

i just connected now and find my account banned

dark tinsel
#

@sullen pollen You would need to contact in-game support for any ban-related issues. This discord server is a community server, not an official Tencent server for support.

modest plume
#

This is more like a question but can I get banned from using a gfx tool. And if yes why it is so helpful to players like me. My phone is low end so I can run the game in midium frame rate maximum. I would love you to answere with honesty to this question cause I see myself relieved after using it. If this is unsafe and cause problems to the system I will stop using it even though the game now is not possible to play. Also this helps me a lot because I am playing this game competitively trying to prove that you don't need a good equipment to be good but in this season I think sth changed and you kinda need a powerful device to be good. When I play with other friends with low end phones we have the same problems every game especially when enemies gets closer to us our frames are insanely low and when we land almost always I find myself sliding and the buildings are not loading. I have tried to reinstall the app I ever tried to reset to factory settings. It didn't work :(. That is why I started using a gfx tool and I have to say that my frames have improved drastically. Again I really hope you give me a clear answer. Thanks for reading and giving time to solve my problem. This took a while to type pls answer

sullen pollen
#

can u give me some link to chat offcial tencent ?

delicate sail
#

@spring void I logged out of my game to switch to another account but it would not login to any other google account nor my current account.

dark tinsel
#

@sullen pollen You would need to do so via PUBG on your device. If you go to settings, you can click "Customer Support"

sullen pollen
#

i talk with them and no more answers

delicate sail
#

I tried Customer Support and it is giving me some auto reply and suggestions

sullen pollen
#

me 2

night cloak
#

@modest plume gfx can cause ban. First the game will warn you. If you don't uninstall it, then it will ban your account for 10 years.

delicate sail
#

@sullen pollen What problem are you facing?

dark tinsel
#

@modest plume The simple answer is that it's possible it could result in some issues. Any outside programs to influence the game in any way can always result in being seen as affecting the game unfairly. Long story short, I wouldn't use it as it can result in a ban.

sullen pollen
#

@delicate sail i didnt play for 2days i just connected now and i found my account banned

dark tinsel
#

@sullen pollen Unfortunately, short of you contacting PUBG customer support, there is nothing that can be done for you here.

delicate sail
#

@sullen pollen Were you using any tools?

sullen pollen
#

i use patch gameloob 2gb ram

#

to run pubg in my pc

#

well ?

undone bramble
#

Playing since release I havnt had anything like it, maybe I can start recording and show parts of this game that are broken? Sounds like a bright idea to me.

modest plume
#

@dark tinsel @night cloak thanks you very much you are the best

#

Sr for ta

delicate sail
#

@sullen pollen There is official tencent gaming buddy to run pubg mobile on pc and I think the app you were using was detected as 3rd party app

#

Anyone here with Google account linked in Pubg ? Are you guys able to login or switch account using Google id?

loud fulcrum
#

In which country is offers zone still available??

dark tinsel
#

no problem @modest plume

night cloak
#

@loud fulcrum I think they removed it for everyone! 🤔

loud fulcrum
#

And when will it be back?

night cloak
#

@loud fulcrum there is no official information about it.

#

2019.09.05 and 2019.09.06

#

@night cloak

#

@night cloak @molten crown @night cloak

#

@night cloak Did you count the top 8 score? Or all?

teal cradle
#

guys why when i write c u i get censored?

jovial copper
#

The bot in customer care is replying how can i contact someone

prime atlas
#

Hey I'm trying to complete week 8 mission which is kill 12 enemies in Los Leones using AR. I played more than 4 Games and killed more than 12 enemies in AR but the game is not counting my kills ot is still showing 0 kills. What should I do. Help me

#

@jovial copperur right the bot only is replying there

#

The bot @night cloak are you Sure?

night cloak
#

@prime atlas
Week 8 Mission Issue:

Mission: 12 Kills with AR in Los Leones.

Issue: AR Kills not counting.

Solution: Use SMG instead of AR in Los Leones to complete the mission.

prime atlas
#

@jovial copper why Pubg mobile kept not in customer care idk

#

@night cloak I'll try and see

jovial copper
#

That bot pubgm_hidethepain rip

prime atlas
#

@jovial copper sucks

jovial copper
#

😂 👌

night cloak
#

General conversation is not allowed here. Go to #chat

prime atlas
#

@jovial copper he goes on giving option ane after and other

night cloak
#

@night cloak no. does not give you points for the games we played yesterday and today. that is to give the 6th place 12 points. but it gives us 2 points.

jovial copper
#

I have some complains that i give to cudtomer care

night cloak
#

@night cloak

#

So I have a friend who has a 10 year ban and claims he has never hacked. Is there a way for him to open a support ticket or contact someone regarding it?

#

If he read the game he would have already had the ticket

#

@night cloak I've no proper knowledge about PMCO. Kindly wait for expert.

jovial copper
#

@night cloak how we contact customer care ingame

night cloak
#

The support button

#

I'm asking him. Poor guy is confused 😅

runic niche
#

@night cloak there is no warning

jovial copper
#

Nope bot is replying thier

night cloak
#

I'm tempted to log into it and do it for him. Or would that be unwise?

#

Why would you

#

Hes not good with this kind of stuff. He's arabic.

#

@jovial copper FAQ 6.1 - How can I contact the customer service?

You can contact the customer service via the game settings. Navigate to the game settings from the main menu and scroll to the bottom-left of the Basic section.

#

I don’t know what being Arabic has to do with filing their own claim. The option is still there

#

@night cloak his dialect isn't great. That's what has to do with it.

#

@runic niche I don't understand, what Are you talking about?🤔

jovial copper
#

@night cloak that bot is giving option only not any offical member come to talk

night cloak
#

Just make it native

#

But cool. Thank you guys for your help.

runic niche
#

the game never warns you before banning you

#

your first warning will be a ban, if it detects it in the first place

night cloak
#

expert expert please. my team should be in the top 100. but we are in 202 for your mistakes. it doesn't have to be @night cloak

#

@night cloak

#

You already get a warning if you read the user agreement

#

@runic niche they will hold an account for 7 days and will warn to uninstall 3rd party apps

#

@night cloak it’s not their mistake, they aren’t in charge of it

#

The customer service in the game gives you the same answers as you. I need one that will give me a normal and correct answer.

#

That is the correct answer

#

@jovial copper you've to try again and again until someone reply!

jovial copper
#

Ok

hollow dust
#

Hello Guys mission kill 12 Enemies in los leones with assault rifles is not completing!!!

wooden mirage
#

@hollow dust use smg bro

hollow dust
#

Assault rifles not like m4 or akm ?

foggy ivy
#

Hi

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @hollow dust:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

wooden mirage
#

@hollow dust use ump, vector, Tommy gun either one or uzi

hollow dust
#

@wooden mirage thanks bro

slow prism
#

When i use my twitter avatar it appears blurry in pubg...the quality is good when you open the full size picture..any help?

dawn plinth
#

Hello, i contacted game support for a purchase issue how much time they take to fix it ?

night cloak
#

How long does it take for the support team to contact you back?

#

Anyone know?

dawn plinth
#

@storm flume use ump9 uzi victor

glossy sable
#

@slow prism It's the issue with Twitter's profile pictures upload quality.
It has always been like that.

@dawn plinth A week or so. I they didn't close the conversation, send them another message in a week if they didn't come back to you.

@night cloak ☝
Depends on the situation.

night cloak
#

@glossy sable He got banned for 10 years

glossy sable
#

Worth a few months wait then, file claims take a lot of time.

signal raft
#

Guys how do i know my registration date in the game?

#

Facebook and google play dont help at all

glossy sable
#

Just give a range of values.

signal raft
#

Customer service ask me for the exact one

#

Date/month/year lol i cant remember that

storm oriole
#

Hi guys c

#

Team effect

glossy sable
#

You get a lights&sounds show upon entering lobby.

night cloak
#

@lime juniper @grizzled lark Hi. I'm from India. When playing FPP Duos on the Asia server at night, I've noticed the ping is way too high (250+ ms). This has caused me several firefights and is hurting my performance. Sometimes the damage on the enemy doesn't even get registered. Please fix this problem asap. Even playing on the Europe server results in a lower ping.

Thank you.

glossy sable
#

@night cloak 1. Don't ping admins.
2. Don't ping several admins at a time.
3. Ping is your connection, if you get high ping it's just that your connection is slower.
4. Other issues are due to that.
5. They can't "solve" those problems they're Discord admins, those issues can't be "fixed" just like that.

delicate sail
#

Anyone else having Google login Issue ?

bold siren
#

What does the error say, @delicate sail?

tight ibex
#

hey

#

any help here

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tight ibex. Remember to read through #481198147478224896 before asking questions in the support channels.

delicate sail
#

@bold siren I logged out of Game and tried re logging in with Google id it won't login. It would be just stuck at loading.My internet is fine

tight ibex
#

hey the conversation of the file claim ? it will be reseted or no ?

glossy sable
#

@tight ibex What was it again?
The conversation has been closed?

tight ibex
#

yes when i send a msg no one answer

#

no answer after i choose my account was hacker

#

what i can do i wanna recover my account cz i'm never cheating !

knotty dragon
#

Hi @lime juniper Theres any place tu report streamers play pmco with iPad??. he its plaing in live. I have prubes, and he kill as

tight ibex
#

if there is an other reason for ban tell me what i do to got banned 😢

lime juniper
#

||Did you join because of the tweet, @knotty dragon?||

You could send an e-mail to pubgmobile_esport@tencentgames.com .

knotty dragon
#

I did it

tight ibex
#

so there is no way to file claim again ?

knotty dragon
#

with all the pictures

lime juniper
#

Then you have done everything in your power to address the issue, @knotty dragon. Thank you for the report. It will be reviewed by someone.

tight ibex
#

error

knotty dragon
#

btw I forgot put his id! 😞

tight ibex
#

just answer for 1 question

sand zealot
#

hillo

#

i havd baend tav yer i dont no maey

#

my id 5251537632

#

😩

storm flumeBOT
#

Please refer to subpoint 2.9 in #481198147478224896 for further information, @sand zealot. Make sure to read through this channel before asking questions in the support channels, as your questions could have been answered there.

night cloak
#

Lol

#

Dudes the mission kill 12 enemies with Assault Riffles in los Leones is wrong

glossy sable
#

yes

#

It counts SMG kills

night cloak
#

you need to kill 12 with Smgs , Assault riffles won't work

#

My brother I have a problem that the anesthetic be high 900 and the net is strong, but when I enter the match is due to the anesthesia in the game 120 ish reason and some what enters the game says error in the server

glossy sable
#

Read pinned messages 🙂

night cloak
#

Smg is not an Assault riffle by the way

glossy sable
#

I think I know that yes

night cloak
#

So somebody miss spelled that mission

#

As i killed 12 with Ak47 and no counts .. Just giving feedback

glossy sable
#

We already knew that for a few days, read pinned messages

gilded citrus
#

Yo Frank is there anyway to give suggestions?

glossy sable
#

Yes, tell me your suggestion :)

night cloak
#

@glossy sable ok well I just found out , I don't read pinned messages but thanks

glossy sable
odd bloom
glossy sable
#

@odd bloom Read the pinned message about it, Data error with you client :)
Follow all instructions.

junior plover
#

@glossy sable so what did happen about revoke access to google play? Should i open up a new conversation and start explaining to them from the beginning? Or should i ask them about what happened?

glossy sable
#

@gilded citrus Paragraph coming? wtf

gilded citrus
#

So like in the Chinese pubg game for peace, u have this button that's really for 4 finger or 5 finger players. It's a setting u can turn on, when it's on, when you are holding aiming, u can't move your screens unless you do it with your thumb. Remember the issue I had yesterday? It's really because of that.

glossy sable
#

@junior plover Ask first, then close and explain again if you don't get any answer in a few days.

tight ibex
#

franck

glossy sable
#

@gilded citrus Noted Ok
Try gathering more people with the same issue, wink wink

gilded citrus
#

Noice.

tight ibex
#

can u help

glossy sable
#

I can try?

tight ibex
#

okey pm

odd bloom
#

Tf it’s saying I basically got banned for no reason

tight ibex
#

hey franck

#

@glossy sable

glossy sable
#

Yes, it's a DNS issue that causes it.
And it's a suspention, not a ban, @odd bloom.

@tight ibex Ask away? Here.

tight ibex
#

okey the conversation on file claim never refreshed ?

odd bloom
#

soo why am I suspended

#

When I didn’t even use plugins @glossy sable

glossy sable
#

Again, it's a DNS issue that causes it, @odd bloom.

@tight ibex What was it again? Please resume the situation in a few sentences.

odd bloom
#

What is DNS?? @glossy sable

tight ibex
#

i get banned and i click on file claim for asking about reson of the ban but i choose wrong * my waccount was hacked and and * after i choose this option a msg * we are sorry but ....... * sended to me and now when i send a msg no one answer i want to refresh this file claim and ask about the reason why i get banned

glossy sable
#

@odd bloom

The Domain Name System (DNS) is the phonebook of the Internet. Humans access information online through domain names, like pubgmobile.com or google.com. Web browsers interact through Internet Protocol (IP) addresses. DNS translates domain names to IP addresses so browsers can load Internet resources.

odd bloom
#

So my internet took a dump

tight ibex
#

franck tell me !
if I can recover my account or never

edgy trail
#

Hello im using an Game Bosster from play store Notice: to boost pubg mobile and its working some how i saw an improvement on my phone! Question is: is there any ban on this?

glossy sable
#

@odd bloom No, it just happens sometimes. Are you abroad or something?

@tight ibex Okay. When was your last message?
And can you close the conversation from your side?

@edgy trail What's the app exactly? Send a screenshot.

zenith crown
#

What the heckkk

tight ibex
#

no i don't know how to close it and last message was today

zenith crown
#

Have a look they're still hacking on live stream...

#

Note it's not a pre recorded gameplay

odd bloom
#

If it’s not banable I would use gfx tool @edgy trail

edgy trail
#

@glossy sable So?

zenith crown
#

He is hacking live

tight ibex
#

can u answer franck

odd bloom
#

Send the link @zenith crown

edgy trail
#

@odd bloom no there's difference between gfx and this application

#

This application free's some rams and this stuff

zenith crown
#

Did

runic niche
#

@edgy trail it enables extreme fps?

odd bloom
#

When I used the gfx u could lock ur FPS worked for me even on low WiFi

runic niche
#

If it does not modify the game's config to enable GPS then this isn't a gfx tool

edgy trail
#

@runic niche idk just it does give u some improvement and free's ram

runic niche
#

then it's not GFX tool dude

#

plenty of apps free of ram, this has nothing to do with PUBG

edgy trail
#

Is that mean there's no ban on this?

glossy sable
#

@odd bloom No, it just happens sometimes.

@tight ibex Okay. When was your last message?
And can you close the conversation from your side?

@edgy trail What's the app exactly? Send a screenshot.

runic niche
#

it just frees up ram

edgy trail
#

U know if i got banned my life isn't worth anymore

odd bloom
#

@glossy sable no I’m in my og country

glossy sable
#

Sorry, Discord decided to crash.

runic niche
#

it's not a gfx tool it simply frees up ram....dude some phones have this built in

tight ibex
#

franck

edgy trail
glossy sable
#

Wait why did it repost

tight ibex
#

today is the last message

odd bloom
#

Idk

edgy trail
#

@runic niche i have this built in but it doesn't give u that improvement

glossy sable
#

Okay okay give me a second to read everything I'll answer to it.

tight ibex
#

okeeey

runic niche
#

@edgy trail it frees up ram

#

it doesn't do anything to PUBG

edgy trail
#

Thats good

night cloak
#

Let me check the app🤔

edgy trail
#

But Ummm...

odd bloom
#

@edgy trail if u want to free up some space on ur phone then I would go into ur files and free up some files that u don’t need

edgy trail
#

There's gfx tool inside the app

glossy sable
#

@edgy trail It's not the official one, I wouldn't recommend using it.

@zenith crown Report them, you have been told many times.

@tight ibex Send a screenshot of the screen you get on the conversation.

runic niche
#

@edgy trail what does GFX tool inside the app do?

edgy trail
runic niche
#

press pubg, can you screenshot what is shows?

edgy trail
#

@odd bloom i have nothing to removve

odd bloom
#

@edgy trail are u running iOS or android

tight ibex
#

okey

edgy trail
#

Android

runic niche
#

yes, this is a GFX tool

#

sorry for not believeing you earlier

edgy trail
#

Wll

#

😥

#

Im using galaxy s8 and i set it on 60fps trust me it so good No lagss

odd bloom
#

I need a gfx tool for iOS

edgy trail
#

So?

odd bloom
#

@edgy trail idk Man U said there was nothing to clear

raw lily
#

ITS Like gfx

torn fractal
#

where can i send the video of the cheater?

edgy trail
#

@odd bloom yea but u know

odd bloom
#

Send a link @torn fractal

torn fractal
#

only link?

#

to this chat or to another?

storm flumeBOT
#

Hello, @torn fractal!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

odd bloom
#

I was gana say make a report

night cloak
#

@edgy trail if you take the game seriously, I'll suggest you not to use the app. Because it modify the game file and if tencent blacklist the app, you may get ban. So, Instead of using it, you can use clear master to free your ram use.

glossy sable
#

@edgy trail GFX Tools can get you a ban, yes.

@torn fractal Send it to the in-game Customer Support.

@night cloak There's no app blacklist but ok

night cloak
#

Isn't gfx blacklisted🤷

torn fractal
#

@glossy sable i have a screen recorded video

edgy trail
#

@night cloak clear master is shxt bro... i would never install this app but when i tested da game on 60fps... wooo trust me it feels sooo good and fast

#

Like fast fast with 0 lags

glossy sable
#

Upload it to any video host website (like YouTube) and send them the link, @torn fractal.

@edgy trail Watch your language. If your device can't run high FPS without modifications unfortunately there's nothing much to do about it. Using GFX Tools to "unlock" those is risking a ban.

@night cloak That's not how it works, more complicated than that 🙂

odd bloom
#

@torn fractal can u send me the link to this guy

night cloak
#

@edgy trail You modified the game filepubgm_kappa . And unlocked fps cepacity. That's why your game is smoother then before.

edgy trail
runic niche
#

why dont they enable it by default, the world may never know

odd bloom
#

@torn fractal is he on Twitch

night cloak
#

@edgy trail are you playing with 60fps right now?

edgy trail
#

Why pubg mobile didnt add ultra option for galaxy s8 the A70 has ultra option My device is much stronger💪💪 than A70

#

@night cloak no i uninstalled the application

night cloak
glossy sable
#

@odd bloom @torn fractal Please move to #pubg-mobile for further discussions.

@edgy trail It's better to reinstall the game.

@night cloak Friends_runningBoost1

odd bloom
#

Lol ok @glossy sable

glossy sable
night cloak
#

@edgy trail good job. Now, open the game and go to settings. Then reset the graphics settings. After that you will see that there is an option to select ultra fps. Select it and restart the game. No cheatingpubgm_yeheboi you'll get 60fps

edgy trail
#

@glossy sable Omg NO BRO Last time i was trying to install the game it took me 18 times to download it every time it reach 70 46 82 93 Suddenly an error appear tells me that internet is slow

#

@night cloak aight thank you for advice my blood...

odd bloom
#

Ohh wat do I do about fram fluctuations @glossy sable

edgy trail
#

I will do like that dude said☝️ @night cloak

odd bloom
#

But I’m running iOS

glossy sable
#

@edgy trail Well
If you used the app on it still better to reinstall it if you don't want to risk a ban sometime 🙂
But as you wish do what you want 🙂

@odd bloom It's just your device reajusting it.

desert kernel
#

Hello guys

edgy trail
#

@glossy sable Okay thank you for advice ❤

odd bloom
#

Yeah but I use to run the game with 40 ms and now it’s in the rage of the 90s and 140

#

@glossy sable

desert kernel
#

What i can do to ban him

haughty cypress
#

report in game @desert kernel

odd bloom
#

Blow him back pubgm_kappa

haughty cypress
#

noice

desert kernel
#

@odd bloom i don’t know it before thank u

blissful leaf
#

Hello why snap 845 devices do not support 60FPS i watched a comparison video which the person who compared Snap 845 devices used GFX tools to unlock 60 FPS and all devices had 60FPS and in some cases 40FPS in HDR graphics with 1440P resolution

#

Or i have to suggest that?

glossy sable
#

@odd bloom Oh that's ping, not frames

@haitam_.h#5243 You can't ban someone for team kill, but report him and he'll have his merit decreased.

#

@desert kernel

desert kernel
#

@glossy sable thank u ❤️

glossy sable
odd bloom
#

Can u report someone for me @glossy sable

glossy sable
#

No I can't, you're big enough to do it yourself 🙂

storm flumeBOT
#

Hello, @odd bloom!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

#

Use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly, @blissful leaf.

gaunt orbit
#

Customer service is non-existent or completely ignorant. What use is this???

chrome pendant
willow gull
#

Guys I got banned for no reason

chrome pendant
#

What is this?

willow gull
#

10 years banned srsly !

night cloak
#

Everyone says that ,

runic niche
#

that's what you get for breaking the rules

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @willow gull:

:white_small_square: Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
:white_small_square: iOS: Click the channel name and select Pinned Messages located at the bottom.
:white_small_square: PC: Click the pin icon located in the top-right of the channel.

night cloak
#

@night cloak if i lose conquerer before the season ends, do i still get the name frame and entrance next season?

#

@night cloak Yes.

#

perfect, thank you

green edge
#

I just got yeeted by a hacker so hard

stray swan
#

Hi

blazing sparrow
#

Hey i need some support ifk who else to go to

#

I showed up to my grandmas funeral (open casket) high on mushrooms and everyone flipped out when I started playing hotwheels across her arm

storm flumeBOT
#

Hello, @green edge!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search.

Alternatively, in case you have any kind of additional information, such as screenshot(s) and/or video(s), please contact the customer service via the game settings. Refer to subpoint 6.1 in #481198147478224896 for further instructions.

green edge
#

Ok boi

glossy sable
#

@blazing sparrow Trolling is muteable. If you don't need game related support move to a discussion channel.

blazing sparrow
#

Ok never mind bro thanks 👍

open oracle
#

So when the statues of the hackers will be removed from the spawn island 😑😑,
I think no one cares about doing something about hackers anymore 😑

gleaming abyss
#

@warm wren

#

I need some help regarding pmco

#

In the rule book its not stated clearly that how many teams will qualify for the next round
For instance we are #43 in asia

#

Will we qualify?

warm wren
#

It says and the answer is written in the rulebook and in the pinned messages of this channel, go read the pinned messages of this channel

gritty spindle
#

Hello i got a problem

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @gritty spindle. Remember to read through #481198147478224896 before asking questions in the support channels.

night cloak
#

@weak kelp

weak kelp
#

Yes

fierce yacht
#

Hi there.... Does the process of removing a restriction from country take time?... If it does... Please start working on Sudan now....so we can make it at the start of the next season.... Because Sudan will be out of the list soon.

night cloak
glossy sable
#

The beta version is currently closed, @weak kelp.

@fierce yacht It's the government's work not the game's.

@night cloak How exactly do you "fix" a hacker?

night cloak
#

Thev never been this bad ever single game ive played has hade 2 or three

weak kelp
#

Wow impressive 3 answers at the same time 👌

night cloak
#

I know therebis way to stop just do it already

keen solar
#

back to 20-25 minute matchmaking times

#

its pretty ridiculous anyone would have to wait that long for a match

night cloak
#

I could care less about the wait time I'd rather them fix the hacker

#

There is always a way to stop people like that but the developers won't do it because cheaters help their market sales

glossy sable
#

@keen solar If matchmaking depends on the amount of people playing.
If it's a non-populated time, like night time or school/work time in your region, match making will take more time.
Less popular modes and tiers have the same issue.

@night cloak Actually there's none, but if you have an idea I'm willing to hear it.

edgy trail
#

@glossy sable hello

#

@glossy sable r u an hired assistant to pubg?

night cloak
#

So i took your guys advice and used the support program in game and its worthless

#

I cant even reprt some one there i can get any relevant info im just being jerked around

edgy trail
#

@night cloak now u feel me

night cloak
#

So in game support is useless and so is this one

glossy sable
#

@edgy trail If your question is am I part of the staff, the answer is yes.
If the answer is am I able to unban you or to "fix bugs" the answer is no.

@edgy trail Watch your behavior.
Racism and other similar offences are heavily punished.

edgy trail
#

God damx u racist

glossy sable
#

Drop the topic, both.

edgy trail
#

U better shut up

night cloak
#

I didn't use any racist remarks

edgy trail
#

How do i report this racist?

glossy sable
#

I said, drop the topic now.

night cloak
#

Dude do you not know how to read

edgy trail
#

Hey dont worry i did took screenshot

blazing saddle
#

User has been warned. Do not spam here anymore.

storm flumeBOT
#

dynoSuccess ♧Jihad♤#3603 was muted | Racist remarks and spamming #questions after multple warnings.

#

dynoSuccess xWICKESx flowsnakes minion#5201 was muted | Racist remarks and spamming in #questions after multiple warnings.

errant dirge
solemn grove
stoic tundra
#

Can you get rid of hackers yet?

stuck cairn
#

Lmao hear to say I am officially done with Pubgm due to all of the things they haven’t fixed yet glad I quit y’all should too💯

chrome pendant
#

Hello

#

I have 100 frend

#

But it still 69

night cloak
#

I am stuck in jinxed 1 achievement. It doesnt counts after 22 despite me opening dozens of premium and classic crates.

blazing saddle
#

69 ingame friends, others from social media, @chrome pendant.

#

@night cloak You must have received a Legendary item, so the counter gets reset.

gloomy olive
#

For those looking to get the latest beta (0.14.5.11242) , Tencent's Ocho has posted the link on Reddit. I assume it will get here by official methods soon so I'm not going to try to get in the middle of due process.

glossy sable
#

yep

#

tomorrow morning if not tonite, @gloomy olive

night cloak
#

@blazing saddle so when i got legendary then it resets

glossy sable
night cloak
#

@blazing saddle it doesnt just continue from there

blazing saddle
#

It does not, @night cloak.

night cloak
#

@blazing saddle thanks for the info

steady smelt
#

how to hide the "you tried to make a purchase" message? it pops up during the game

blazing saddle
delicate carbon
#

BP is not increasing! why?

errant holly
#

My game is freezing happened 7 times now I have iPhone 8 and I have it on second to last setting for frame rate and smooth graphics

woeful blade
#

hi guys .. my account Temporarily suspended because i was play with old Emulator i didn't know please any help?

errant holly
#

Could a staff member help me?

woeful blade
#

.

still notch
#

Here you go! @woeful blade

#

There is a limit to how much BP you can get a day. @delicate carbon

night cloak
#

How long does purchase ban last

#

Especially when it's my second time

#

Could be years

runic niche
#

@errant holly make sure your phone is cool

#

@woeful blade how long

#

@night cloak what purchase ban?

grizzled raft
#

Question... why im lagging everytine i play? I play on s8+ pubgm_kappa

runic niche
#

@grizzled raft make sure your phone isnt overheatings

grizzled raft
#

pubgm_yeheboi it is overheating awww man

runic niche
#

well make sure it doesnt

fallow escarp
#

Is it me or is this game really laggy now
Especially in Los leanos

grizzled raft
#

1 match and it started to overheat after 10 minutes pubgm_kappa

runic niche
#

well what are your settings

marsh scroll
#

hello a question in the PMCO qualifying games is the use of iPad allowed?

fallow escarp
#

It wasn't laggy before

grizzled raft
#

@runic niche balanced medium

runic niche
#

@grizzled raft well lower the graphics then

marsh scroll
#

And known to many players who are using it

fallow escarp
#

Since last week

runic niche
#

@marsh scroll phones only

grizzled raft
#

@runic niche i did its hella laggy pubgm_kappa

runic niche
#

@grizzled raft get better phone

grizzled raft
#

pubgm_LUL awww man

marsh scroll
#

Ok tanks

grizzled raft
#

2nd question.... do u luv me? @runic nichepubgm_yeheboi

runic niche
#

i don't know who you are

grizzled raft
#

U sure pubgm_kappa

woeful blade
#

@runic niche 2 month'

runic niche
#

@woeful blade wait 2 months

#

what kind of emulator did you play on

steady smelt
#

how does the tier reset work at the start of the season? if i'm diamond what will i be at the start? and if i'm crown?

runic niche
#

for diamond it's reset to around low platinum, for crown maybe high platinum

#

are you new?

violet kettle
#

Hi there

runic niche
#

@violet kettle what do you need

violet kettle
#

This is support for vietnam only

#

Or global too

runic niche
#

global

#

@violet kettle

violet kettle
#

My mobile has been hacked by Hacker and I no longer control my mobile but now I have done software and now I have set up control but he could reach my emails and passwords and played with my accounts and activated illegal programs on pc and i got 10 yreas ban.
plz i have spent alot of money on the gmae i even buy about 11k uc today and i always play on my mobile not on pc.it's not my mistake iam with fair play and good enviroment to play such a game.plz give me my pubg account back.my account id:

runic niche
#

press file claim

#

nothing will probably happen though

#

wait 10 years

violet kettle
#

Thats only help ucan show me after idid and ipaid for pubg?!

runic niche
#

i think you were hacking and got banned, and just said that someone else hacked your account

#

it's your account and your responsibility. you can press file claim, but you will probably get the same message.

alpine obsidian
#

Seems legit

violet kettle
#

Aha @runic niche okey thx alot but iwont lie for just game

runic niche
#

even if you aren't lying you should not have let your account get hacked

hollow prairie
#

@runic niche Hi ?

runic niche
#

@hollow prairie yes?

hollow prairie
#

I have been banned .. I want to know the reason ??

runic niche
#

@hollow prairie what does it say when you enter the game

hollow prairie
runic niche
#

can you translate that to english

#

it appears you got banned for breaking the rules

slender roost
#

Open 15 crate today got all silver fragments 😅🤣😂

hollow prairie
runic niche
#

you got banned for breaking the rules

#

@hollow prairie

hollow prairie
#

I don't using any hack????

runic niche
#

gfx tool

#

illegal emulators

hollow prairie
#

No !!

runic niche
#

you are probably lying, but in the case you aren't, press "file claim"

shell garden
#

You can get banned for being reported a lot... it is not simply just from third party app detection. In any case, there’s no way to get unbanned except through file claim. No one here on discord can help you

runic niche
#

if you are banned from being reported a lot that means you were hacking

steady smelt
#

i'm diamond why am i being matched with platinum and gold teammates

runic niche
#

@steady smelt that's how the game works

shell garden
#

It doesn’t... Many of my friends stream with hand cams and get banned. Angry and Beowulf got banned and they are professional players who play LAN AND stream with handcams and only got unbanned from a #1 reddit post

#

If you play at a high level it is not uncommon to get falsely reported and banned

runic niche
#

if you are banned from being reported a lot you were manually banned

steady smelt
#

being teammed up with noobs? why?

runic niche
#

that means you were hacking or the tencent employee who saw your reports thinks you were hacking

#

@steady smelt if you are diamond you are a noob, don't worry about it just rank up. even in conqueror rank you will get match with diamonds

shell garden
#

Vietnam, they aren’t even manually responding to reports and desperate calls for help because the playerbase is hundreds of millions if not billion and multilingual. They are NOT carefully reviewing every report hand-by-hand and manually looking through compiled evidence. People are automatically banned by reaching report thresholds

steady smelt
#

conquerors are mostly hackers so

runic niche
#

reports are responded to manually dude. discord staff member told me

hollow prairie
#

?? What next to File claim ..

runic niche
#

they just get a system to check who has the most reports in short amount of time (e.g. 10 reports in a game) and look at them

shell garden
#

Discord staff members don’t do anything remotely related to reports and punishment so they have no idea, and the only people from tencent here are PR

runic niche
#

of course they don't look at every report. they look at the most reported people... manually

#

discord staff members work with community service, who are paid by tencent

#

they get this info from them

shell garden
#

I don’t have the patience or magical ability to reason with ignorance. Feel free to stay uninformed

runic niche
#

i'm telling you, reports are manually reviewed. 1 report will not do anything...if a person gets 100 reports in a day then the system will flag them for manual review.

#

you can't get banned for reports without a manual review

#

you CAN get banned by the anticheat, which is automatic.

#

this is information forwarded from discord staff members, calling me ignorant is calling them ignorant 😄

fathom marsh
#

what anticheat ?

runic niche
#

^ it exists, but people always find a way around it

fathom marsh
#

i face 089987090979 hackers everyday

runic niche
#

if only tencent could treat the dev team the same as the art team 😄

fathom marsh
#

anticheat is a lie

#

true and sad

shell garden
#

if players with 1kdr in crown are being banned for 10 years cheating, if professional players who stream every single classic game they played have their evidence reviewed and decided “yup this is cheating,” then what exactly is the tencent staff members doing to judge if someone is a cheater or not?

We keep in mind that during most reports, video evidence is not sent by email and most are done by in-game clicking a few buttons.

runic niche
#

if players with 1 kdr in crown are bring banned for cheatin they were probably flagged by the anticheat

shell garden
#

Why do they have the manpower to go over all their reports but not to respond to any of the people who at least would like to know the specific reason they were banned, and proof of evidence?

old remnant
#

@Pubgm when i select an emote and try to equip it it say already equipped. What is this and how to fix?

runic niche
#

if professional players who stream every classic game get banned, probably a staff member thought they were so amazingly skilled it was hacking

fathom marsh
#

i have the same problem fire beast but only with victor new emotes

old remnant
#

@fathom marshyes

runic niche
#

and they do not go over ALL their reports, as i just said, they only review the most reported people

shell garden
#

That doesn’t even make sense lmao

#

Anyway we are both not supposed to argue here I guess before we get in trouble

fathom marsh
#

@old remnant i think its a bug that will be fixed next update

runic niche
#

it's very simple dude. top 1% reported people get sent to tencent staff for review

old remnant
#

@fathom marshits a lame bug

fathom marsh
#

true

runic niche
#

the rest are subject to general anticheat when playing the game

shell garden
#

I hope you still know that’s still an extraordinary large number of people. And what exactly are they reviewing?

old remnant
#

@shell gardenyou cant do anything better yo make new account

runic niche
#

gameplay probably

shell garden
#

I never got banned, I already know that

runic niche
#

it is a large armount of people, but im sure they have at least 1 person who's only job is to review reports

shell garden
#

Many of my friends have gotten back and I tried really hard to help them get their account back and customer support is just bots

fathom marsh
#

if its not hacking then teaming up with enemies

runic niche
#

they made 80 million from royale pass every season dude

fathom marsh
#

thats not true xd

runic niche
#

why were they banned?

old remnant
#

They should hire more pepole to support team

fathom marsh
#

you are assuming people buy the RP again and again

shell garden
#

We don’t know because customer support doesn’t tell you why, and show any proof. Some of my friends just wanted any single bit of proof

runic niche
#

@fathom marsh this season they make 10000000 royale pass sales...do the math

old remnant
#

@shell gardenmy friend also got banned

runic niche
#

@shell garden the reason is in the ban message

shell garden
#

Omfg I went over this with them. The ban message lists three or four possible reasons. It actually doesn’t say why specifically

old remnant
#

@shell gardenyes

runic niche
#

how long is the ban

old remnant
#

10 year ban for normal players and
No ban for hackers

shell garden
#

I really hope people who believe ban = 100% Cheater get wrongfully banned themselves, so they have to go through the whole process and get to feel how it is to lose everything over something you never you did.

Idc anymore because my friends still play and didn’t quit lol, and I haven’t been banned yet. But it does make me mad when people assume the worst about the nicest and most genuine people I know

fathom marsh
#

hackers are getting banned but the sad part is normal players must report them first, anticheat is not working

runic niche
#

@shell garden all i asked is how long they were banned

shell garden
#

It depends??? Some 3 months, some 10 years

#

3 month person actually got unbanned by talking to someone so I have to say there ARE real people in customer support

runic niche
#

10 years means they were banned for something like hacking, gfx tool, downloading from non google play

shell garden
#

Just not easy or common to get to them...

runic niche
#

3 month is playing with cheaters im pretty sure

steady smelt
#

reporting cheaters doesn't work, hackers everywhere, how hard is it to detect a 2m+ jump?

tender folio
#

Why do i get ban 10 mins every game??
vietnam version

steady smelt
#

how to stop the pop up telling me that the system has detected that i wanted to make a purchase its so annoying it even shows up during the game

solemn grove
runic niche
#

@solemn grove you're banned

solemn grove
#

Banned ?

runic niche
#

yes, you are banned from the game for 3 months

swift kettle
#

Hi, my team joined the pmco, but our kills and ratings are not counting.

night cloak
lucid veldt
#

guys i took a 10-year ban and I didn't do anything at all. The ban for no reason, and I communicated with the company through the game and nobody responded. , anybody help me plz!

#

i really need help , I am oppressed and did nothing wrong

storm willow
#

@night cloak it’s SMG not AR

grizzled raft
#

Have u used gfx tool? @lucid veldt

lucid veldt
#

@grizzled raft no , im not using any plugs or any program , i cant belive that

grizzled raft
#

Use the file claim

night cloak
#

@storm willow what ?! But.. f... !! k. i try. Thanks

lucid veldt
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@grizzled raft I speeked and sent with them more than five times, and all responded is anwer machine

runic niche
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@lucid veldt wait 10 years

night cloak
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Sorry!

ashen kraken
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I just would like to let you know

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Give my image a sec no wifi

still notch
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Use smg instead of rifle. @night cloak

ashen kraken
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This is not a hacker but his name tag is offensive

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Stupid discord load the image already

still notch
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Just report him in game under offensive name.

ashen kraken
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I couldn’t because he has swastikas in his name

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Thats why I’m reporting him here

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Believe me i tried

swift kettle
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@lucid veldt maybe teaming?

still notch
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Well. Reporting him here won’t get you anywhere they do not deal with bans they are discord staff.

ashen kraken
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Well where dhould i go in here

still notch
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No where. pubgm_hidethepain

runic niche
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@ashen kraken those aren't swastikas

ashen kraken
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Thise very much are

runic niche
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no

ashen kraken
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They are backwards

runic niche
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卍 is not a swastika

ashen kraken
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What is it the

runic niche
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this is a hindu religious symbol that has been used for thousands of years. the nazis turned it on its diagonal. if it is diagonal it is a swastika, but if it is flat is is a religous symbol

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unicode would never add a swastika to the set of characters

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but they would add a religious symbol used my millions around the world, especially in asia

ashen kraken
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Well im sorry

runic niche
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i know people use it because it looks like swastika, but tencent really doesnt do anything about that

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just carry on and move on 🤷

still notch
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I thought people just add it to their names to make em look german.

ashen kraken
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Kk thanks for the tip

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Oh ive talk to some neo you know whats

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On pubg mobile they were real jerks

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I reported them and they got banned

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😂

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Anyway thanks for the tip goodnight

runic niche
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they probably didn't get banned

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1 report doesnt ban people

night cloak
runic niche
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try pressing repair

dark tinsel
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use less smoke grenades 😋

urban flower
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Is there any bug in completing week 7 & 8 missions?

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I'm killing enemies in Los Leones match after match with AR and the count is not increasing

runic niche
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read pinned messages. it's a mistake in the text, kill with SMG instead

urban flower
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whaaat

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also sanhok missions are not counting

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like landing on top of builing in quarry and killing in sahmee

night cloak
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Why pubg don't shift nepali players to indian server 🤔🤔🤔 we can get better ping than indo server

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???

runic niche
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@night cloak there is no indo server

night cloak
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Ther is bro

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Nepali players get indo server in asia

runic niche
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asia server, middle east server

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it's all just asia server

night cloak
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But why not we get indian server india is very close and we get better ping

runic niche
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india is in asia

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so you get asia server

devout garden
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where i can get help?here?

night cloak
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Ya but we didn't get indian server

runic niche
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@devout garden yea

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@night cloak asia gets asian server, europe gets european server, north america gets north american server

devout garden
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@runic niche the problem is i lost mah level 71 pubgm account cause i lost email which i linked with it,any way to recover it back?

urban flower
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he is trying to say why cant he get connected to a server located in India while sitting in Nepal. Instead of this, he is connected with a server which is localised in Indonesia resulting in higher pings

runic niche
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wdym lost email

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there is no india server

night cloak
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@urban flowerya

devout garden
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i lost email and i hadn't setup any recovery email or number with it

runic niche
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sounds like an email problem not a pubg problem

night cloak
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And VPN are also not working

runic niche
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@devout garden did you link anything else?

devout garden
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@runic niche also i want to ask that i had linked up account with wechat but it aint showing login option with it

runic niche
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@devout garden use a vpn and connect to an asian country like china, i think wechat will magically show up

urban flower
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I'm saying Asia server is an option in pubgm. But Asia has itself so many real life servers to run the game smooth. More number of local servers, more is the latency, better the pings. If he is in Nepal, he should be connected to the nearest localized server

runic niche
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@night cloak VPN works, but events will not change based on VPN anymore. that was done on purpose and is intentional

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@urban flower how does he know its in indonesia instead of say china

urban flower
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by seeing players names, flags obviously

devout garden
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wish that will help me

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mah level 71 account with 3300 achievement gone💦

runic niche
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@urban flower i see china flags in my north america server, does that mean i am in chinese server?

night cloak
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When i connect the vpn and open pubg it show connection lost to server but i can browse web site and i check my ip address everything is correct so why pubg is not opening

runic niche
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@night cloak your connection is too slow to load pubg. you should not be using vpn with pubg anyway

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what are you trying to do?

night cloak
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20 mbs speed

runic niche
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your vpn has that speed? or your normal connection

night cloak
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My normal connection

urban flower
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my point was to make u understand someones's problem. I know the match making scene. Local servers can be identified by seeing most common flags. Everyone wont be having the same flag as u know why

night cloak
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Indian community is bigger than Nepal . that's why they have a different server. But, due to less player, Nepal, Bangladesh, Indonesia is matching on same server. And you cant change it.👍

runic niche
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@night cloak your vpn connection may not have that speed

muted basalt
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hi

runic niche
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especially free vpns

muted basalt
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can anyone help me